Booking.com Reviews

Nothing but problems. I made a reservation for Friday. After paying it showed up as feb 9-10. I made it in jan 9th. Why would the show calender highlighted friday. It was friday but a month away. I sent request to cancel. They say the don't have. I have email in front of me. The hotel said they oked the request. Booking said they have no request even though I have e mail fron them in front of me.

I will never use Booking.com again to book my hotels. I received a confirmation, got to the hotel and was told it wasn’t paid for. The money left my account and was showing for this booking. Booking.com insisted that I book another hotel and wait 30 days for a refund because of their mistake. What a scam.

I bought a flight insurance for a flight ticket that I bought on Booking.com. Later on found out that the insurance is worthless if you want to change your flight to a earlier day flight. Insurance is a scam and the company promoting such insurance also should be held responsible. Anyway will think twice prior to using Booking.com.

Booked a taxi service from the airport to my hotel but ended up changing my departure date and hotel. I tried cancelling the reservation through Booking.com but kept getting an error message. I contacted booking.com directly and they said they would cancel the reservation. Long story short: reservation was not canceled and I get a text message saying that my driver was on my way to the airport. I tried contacting the transportation company and they told me to contact booking.com. Tried contacting booking.com and could not get a response. I contacted the driver but he could not speak English. I was finally able to contact him on WhatsApp using a translation service to confirm that I will no longer need him. Booking.com is an absolute scam and they will not help you when something goes wrong.

I booked a home in Columbus Ohio. Home was approximately $125 per night. Total bill was about $923 for three nights. Charges included a $323 damage deposit. I have spent the past 6 weeks trying to get Booking.com to return my damage deposit. Three times I have sent proof of the charges I incurred. Nothing but crickets since. No one reaches out, no request for additional information. I will never use this site again and have told all of my travel buddies of this nightmare. Ridiculous

Terrible experience. I booked an Airbnb through Booking for the exact days I needed. Once I arrived at my destination, the host was not there. I called the lady and she told me the reservation was canceled and that she was not going to let us stay. I immediately contacted Booking for help, but they left me on hold and never answered. I wasted my money on a place I never stayed in and never got my money back. Completely unprofessional and stressful experience. Never again will I book with them.

Con artists, ripoff, stay away from this company! Deceptive website intended to trick you into spending more than is required, do not use them for any travel reservations. No customer service representatives, only AI.

Last year I booked for New Year’s Eve and my hotel cancelled me through Booking.com last minute with no compensation and everything’s high price and again this year in 2005. It happened again, booked seven months in advance and cancelled three weeks close to the holiday with no compensation and no explanation. Now all hotels are overpriced and $3000 more than I’ve paid for, very disappoint

Never received any confirmation was billed immediately. It it appeared that we were on the hotel web page, which is deceptive, as they can use their layout. Tried to leave a day early due to the project ending, the hotel could not do anything for us due to the third party, which can never be reached. Have sent many emails. However, the response is always the same, confirmation number, name, location and day in day out.

I called today to cancel an upcoming hotel stay at the Ritz Carlton. The agent said no. It will cost me full balance of $800 still. He then said if only have to pay the taxes of three hundred and something. I said no. This is not right. So he let me speak to his supervisor who told me he could get it down to a hundred and eighty something. I said no. He became angry and tried to scare me. Said their legal team would be involved if I did not pay. Also said I’m blacklisted from using the site and my rewards in my wallet were no longer available. I will never ever use them again! No hotel especially the Ritz Carlton should be affiliated with them! I ended up canceling free online , no problems. So I wonder if they were trying to get my money!! I’m sure of it! Awful company!! Buyer beware! No stars!!

Terrible experience using Booking.com. I paid in advance for a room at a Best Western for my son while he was traveling in California. During the booking process, the website specifically asked whether the credit card would be present at check-in. I selected No. When my son arrived at the hotel, he was told he could not check in without the physical card. He was then informed that if he left, he would be marked as a no-show and charged anyway. After going back and forth with the front desk, he was ultimately forced to leave without being able to stay. I was later told the charge would be refunded. That refund has still not been issued. This situation was completely avoidable and caused unnecessary stress. The booking process was misleading, and the lack of follow-through on the promised refund is unacceptable. I will not be using Booking.com again and would caution others to be very careful when booking for someone else.

Booking.com is a rip off company. I had booking a place in Toronto, Canada months before arriving. The place cancelled my reservation 2 days before check in. It was cancelled because of plumbing issue. Yes that happens but booking never paid back my deposit of $376.50 cdn. I had called them at least 10 time and they always had some kind of excuse or need more info as they had all info needed with my confirmation #. I had even sent them my credit card statement to prove payment. I had told them that I would be leaving them a bad review and they did not seem to care. It was bad enough I was struggling to find a different place at the last minute but not paying back the down payment is not acceptable. I have booked with HOTELS.COM at least 40 times and never experienced anything like this. If booking wants to make it right this is my Booking #**.

I got charged a random fee of $80 and never got my money back. Customer service was no help at all. Don’t use Booking.com. If you try to call customer service you don’t even talk to a real person. It’s AI.

I had an extremely disappointing and stressful experience with Booking.com regarding flight cancellations and refunds.

DO NOT USE THIS SERVICE OR AMERICAN CAR RENTAL IN MEXICO. BOTH ARE SCAMS ARTISTS AND TAKE DOUBLE WHAT YOU AGREED TO PAY UPFRONT. SHOULD BE OUT OF BUSINESS. We rented a van and received a bucket of bolts that barely moved. The doors were so rickety and raggedy that the sensors beeped while we drove. No A/C in Mexico so we had to drive with the windows down all the time and the worst was the forced insurance that made the booking double the cost. Totally scam artists.

I have used Booking.com for years and they have always been pretty decent. Offering additional discounts and cancel up to same day etc. My 78 year old mother was moving 4 sates away to come live with me. We booked through them for her final few nights in her old town, my sister was supposed to be joining her and helping her drive the 1000 miles. My sister had a medical issue and could not only not make the moving truck but also could not accompany my mom. My mom did end up staying at the hotel, but only one vs two nights. She spoke directly with hotel, they cancelled with no penalty, told Booking.com no penalty, and my mom paid the hotel directly for one night.

Terrible customer service. Terrible communication. Will never use this company ever again. As far as I am concerned they stole my money and refused to abide by the hotels rules. I honestly have never felt so ripped off.

On December 27th, my fiancé and I traveled to the Dominican Republic for a holiday vacation and New Year’s Eve stay at the Wyndham Alltra Punta Cana. Our flight went as planned; however, upon arriving at the resort gate, we were informed that our reservation was not on file. After contacting Booking.com multiple times, we were eventually told that our reservation had somehow been lost—despite the fact that our trip had already been fully paid for. This left us stranded in a country we had never visited before. After several hours, Booking.com finally secured a last-minute “comparable” hotel for us. This experience was extremely frustrating and unacceptable, and we will not be using Booking.com again.

Booking.com takes customers’ money but does not take responsibility. Their customer service consistently fails to resolve issues and often provides only minimal “goodwill gestures” instead of proper solutions. They also restrict customers from leaving honest reviews, which is unacceptable. Overall, their service is unreliable and untrustworthy, and I cannot recommend using this platform.

Another party through Booking.com fraudulently took my money and never paid the hotel. I had to purchase another room after driving 7 hours due to scam companies working through Booking.com. Beware! Terrible customer service through Booking.com and still no refund!

We bought tickets to London, got walking pneumonia. Got a doctor's note from our doctor, uploaded it to their site. Purchased the trip insurance advertised on their site. However, they refused to help us without wanting us to pay $1800 to change the date. We will never go through BOOKING.COM AGAIN!

Genius level 3 here. And NOPE it's a scam: you don't get the benefit as advertised "expedited access to help". It's a big NO: you're on your own if you needed help I.e credit card issue, Booking.com will just cancel without any notification and will still charge you cancellation fees

Made a reservation at a stop on my way to our new home, with a load of furniture and supplies, when I was involved in an auto accident. I'm still being charged a fee for cancelling. Kind of hard to get to the booked hotel while in a hospital. I would find another company for your hotel reservations other than Booking.com.

I am extremely disappointed with my experience with Booking.com. An amount of 28 KWD was withdrawn from my account without my knowledge or authorization. Later, one of Booking.com’s agents admitted that the charge was made by mistake, which is completely unacceptable for a company handling customers’ payment details. What made the situation even worse is the customer service. I sent multiple emails and made international phone calls exceeding 30 minutes, which cost me more than the amount that was wrongly charged, yet my issue remained unresolved for a long time.

Never checked in at Motel 6 in San Antonio Texas. Called Booking.com,. Cancel. Called motel 6. Cancelled. And never got my refund so as far as I'm concerned booking.com and motel 6 in San Antonio Texas are stealing my money.

Me and four friends when to Morocco for our vacation this year at the end of October. We booked one of our Riads in Marrakech for three nights October 31 through November the 2nd. I paid Booking.com $752 up front for it. The name of the Riad was Riad authentique en Exclusivte. There was no Riad at the address posting on Booking.com, it was a bad neighborhood at and intersection. I have been trying to get my money back since the beginning but they refuse to give me it. They say that the Riad is not real and there is no such Riad at that address, even the locals including taxi drivers told us it's a fake address Riad. I have been getting phone calls from a man from Marrakech saying that I have to stop the refund and that his Riad is real. Booking.com still refuse to refund me. They are making excuses and trying to put me off trying to get the refund. They are hoping that I just go away but I will not. I am now seeking legal action.

I am not definitely recommending Booking.com to anyone also will never use them for reservations in future. This December vacation which we decide to go Holbox Island Mexico, Booking.com recommend me Casa Cat Ba. For 5 nights $108900 Pesos which is $6200 Dollars. You are not going to believe it? House with 6 bedroom and not even getting the master bedroom! I asked couples of people here which were so young they just paid 30% off of the amount I paid. So disappointed. Never ever trust booking.com and will report it everywhere I can and I will report them to BBB too.

THEY STOLE MY MONEY. REFUSED TO REFUND MY MONEY AFTER THE HOTEL CONFIRMED THEY WOULD REFUND ME. I booked the wrong date and the hotel in a phone call and through written communication confirmed the refund yet Booking.com refused to deliver my refund. Please do not book through them.

Do not use Booking.com. I made a reservation through Booking.com that I had to cancel. Since I cancelled TWO months in advance, they said they would refund my reservation with no issues. ONE month later they say they cannot process my refund and to contact my bank. The bank says they have nothing to do with it and that booking.com has the funds. Booking.com has sent me in circles and will not process refund. They blame everyone else even though they admit to not being able to process the refund due to my bank not allowing it. DO NOT USE booking.com. They will do whatever they can to keep your money.

Awful AI phone experience. Simple booking became lengthy and repetitive. We called to check a senior or AARP discount, which we did not see online. After 20 minutes on the phone with idiotic AI we hung up and booked online in 2 minutes. Never again.

The customer service is terrible. When calling AI hangs up. It's awful! I called and needed to speak to an agent. When I didn't have a PIN AI just hung up. I couldn’t request a person. It kept asking me the same question over and over. It was terrible.

Extremely Frustrating & Useless Customer Service – Absolute Runaround. I had a reservation booked through Booking.com at Sandman Hotel Vancouver Airport for January 25. All I wanted to do was reschedule it one day earlier to January 24. ONE DAY. That’s it. I first called Sandman directly. They told me very clearly: Because the booking was made through Booking.com (a third-party), I need to contact Booking.com to make any changes. Fair enough. So I call Booking.com.

Booking.com is the worst company I have ever dealt with. This is the 1st and last time I use them. They have no customer service to call in case one has a problem. To tap it off they are known for false advertisement.

I planned our spring break ski trip back in October, gave a credit card, and was showing our in-laws over Christmas, only to find out that Booking.com canceled the reservation with one email to me that went to spam, which I never saw. We'll never use them again. Incredibly frustrated!

Booking.com didn't pay for my 3 rooms even though I paid. I got to the hotel and spent over an hour and couldn't get booking.com to resolve the issue. They said it was my problem not theirs. They wanted to cancel my room and they charged me a cancellation fee and taxes... they hung up on me numerous times, their English was difficult to understand, the 1 customer service Rep was rude, aggressive towards me, accusatory and not empathetic at all to the fact I'm over 4hrs away from home and no room.

Horrible customer service. I was charged for a booking that I did not book. I never received a confirmation on it. I never received an email about this booking. When I have tried to go through their customer service of emails and phone calls zero help. Very quick to take your money but zero help when you need it. If I could give a zero stars I would.

I made a mistake and accidentally booked through my Booking.com. I had to change a date and I could not get a hold of anyone. I do not have a PIN number or a trip number- I have an itinerary number. It was impossible to get through their system. I will never use them again and will spread the word to tell anyone I know not to use them ever. They are a scam.

I am deeply disappointed by Booking.com’s handling of a serious safety incident that occurred during one of my reservations. During my stay at a Booking-listed hotel in Tokyo, a documented security breach occurred when hotel staff left my room unsecured, followed by the disappearance of personal property. The incident involved police attendance at the hotel and resulted in an official Crime Report. Despite providing Booking.com with:

You risk your vacation and sanity using Booking. Complete and utter frustration. Nothing is Booked. Ended with no booking. Disputing of charges. Canceling of credit card and new one issued. Budget rent a car same issue. Reserving a car in advance is meaningless.

I had one of the worst travel experiences of my life involving American Airlines and Booking.com, and neither took responsibility. I booked a flight from New Orleans to Paris through Booking.com, scheduled to arrive the morning of December 24th. I arrived at the airport early, had TSA PreCheck, and had no issues getting through security. My original flight, scheduled for 1:35 PM, was delayed three times and didn’t leave the gate until 3:30 PM, making it impossible to catch my connection. I exited security and went to the American Airlines ticket counter to explain the situation. The first agent told me to “think about what I wanted to do” and offered to get me to Paris on Christmas Day, which was unacceptable since my original itinerary had me landing on the 24th.

Another scammer is Booking.com. They lest fraudulent 3rd party sites and don't stay behind their reservations. Don't book anytime with Booking.com. They credit your account and 3 days after they cancelled the credit.

SCAM ALERT - Booking.com AND Fox-Rent-A-Car can't confirm I won't be forced to buy insurance I don't need when I pick up my rental car. I called and emailed both Booking.com and Fox several times. No one was able to confirm my letter of coverage from my insurance (that I emailed Booking.com) was adequate. This is a SCAM to force car renters getting off their flight to buy insurance they don't need. Stay away.

New host to Booking.com. They don't payout to hosts for guest that have stayed at your property. Customer support is a nightmare as well. Long hold times, calls constantly get mysteriously dropped, emails and message to support on their own platform go widely unanswered or completely ignored. This is a fraudulent company and I would not recommend anyone to use the platform.

Booking.com has the worst customer complaint resolution process. I stayed at a partner property that had roaches. I documented the problem, informed the front desk, and requested a refund as anybody would. The property later refused to refund the money. And when I brought this to booking they were terrible at helping, only giving me backwards information saying that if the property doesn't agree to refund there is nothing they can do. Makes absolutely no sense given the photos and videos I shared and my immediate escalation of the problem.

I booked a car rental reservation online. Paid extra for collision. Got to car rental place and they said they don't deal with that company because they don't pay their claims. Car rental place had me make a new reservation. I didn't get in touch with Booking.com until I came back from vacation. They took 1 week to get back to me. I was able to get the collision part refunded but not the Booking.com portion. I explained that the car rental place had me book a new reservation so I didn't use theirs but they still won't refund me. So a reservation that should've cost me $280.00 now cost $430.00. Terrible customer service, and terrible that they deal with companies that don't pay their claims. Shame on them!

I have used Booking dot com for years. They are like a personal travel agent and have always had my back. Yes, some places you may be able to get cheaper prices, But with booking.com, you will get personalized service for oddball questions and oddball problems. You can speak with a live representative and they will handle your problems or concerns speedily and personally. It's hard to put a price on good customer service.

We literally got our reservation cancelled because Booking.com refused to send our hotel the payment Information. Hotel receptionist spent 2 hours on the phone with a rep from booking.com trying to get the issue resolved. Instead of helping the situation since booking.com was the problem, booking.com cancelled our reservation as me and my family of 5 (2 year old, 4 year old, and 6 year old) are sitting in the lobby to check in. The booking.com rep's name was Irene who refused to help the situation. She refused to let the hotel receptionist talk to another rep or her manager. I've never experienced anything like this in my life. This is the worst customer service I have ever experienced. Now we are paying an extra $100 to stay in the hotel we already booked over a month ago. We will never use booking.com again and I will ensure that I communicate to anyone and everyone to avoid using booking.com. Pathetic service.

I booked a flight through Booking.com, and the airline later canceled all flights due to operational disruptions. The airline immediately processed a refund and confirmed that the money was already sent to the travel agency — in this case, Booking.com. Despite this, Booking.com has been holding onto my money and repeatedly blaming the airline for the delay. I contacted the airline directly, and they clearly stated the refund was already issued to Booking.com. After reaching out to Booking.com multiple times, all I’ve received are excuses and zero progress. This has been incredibly frustrating and unprofessional. If you value your time and money, stay far away from Booking.com.

Prepaid car rental was not honored, and customer support was unavailable when needed. Upon arrival, Dollar Car Rental stated the reserved vehicle was unusable and required me to book a new rental at a higher rate. Booking.com was unreachable despite multiple attempts that same evening. I was left with no option but to pay again for a vehicle. This situation was stressful, poorly handled, and remains unresolved. I would not recommend prepaying a car rental through Booking.com.

Booking.com took 89.79 out of my account on November 9th. I reached out and they told me to send a screenshot of the transaction. I did. Then they told me that wouldn't suffice. I needed to wait until my bank statement printed a month later. I did that and emailed it in. After to worry and emailing the same bank statement in three more times I still haven't received my money back. I was told it would be refunded on December 18th or 19th. Their customer service is terrible as well. I've gotten hung up on more than once (not due to any behavior of mine) and I've never been offered any type of compensation for my time or their mistake. Which is not mandatory but usually the standard. I just want my money back so I can close my account and never deal with Booking.com again.

Avoid Honeymoon ruined! Booked my honeymoon through them and the property (Radisson Blu Maldives) was not as advertised, poor services, facilities in disrepair and food selection non existent. I asked booking to help resolve the issue and provide me with compensation considering I paid over £2,300 for the stay. Booking could do nothing and on top of the I got a £200 phone bill trying to resolve the issue with Booking, who again said they could not reimburse me for the bill. My honeymoon was ruined because of their failure to adequately check hotels that advertise on their site. I was a level 3 genius member with Booking, which is the highest level in their loyalty program, and this is the service I got from them. I will never use Booking again and I highly recommend no one else does.

I have heard some bad reviews about Booking.com, but didn't realize they liked keeping customer $$. I recently booked flights in India through Booking.com, from Bengaluru to Ahmedabad (**) and Ahmedabad to Hyderabad (**), both these were Indigo Airline flights and both were cancelled in the recent issues with the airline (Dec 2025). The flights were for 5th and 7th of December and I received confirmation from Indigo that a full refund was processed and given to Booking.com. Today is 18th, when I did not see a refund on my CC, I reached out to Booking.com, where their CS confirmed that they have in fact received full refund from the airline. Why it was not given to me immediately is still a mystery. Essentially if I had not messaged, they fully intended to just keep the $$.

Booked a room at a hotel, had a horrible experience. The hotel issued a refund. Was told to call Booking.com and have them reach out. After being hung up on after explaining situation and waited for a return call, none came after on the line for 8 minutes, then called back. Was told I need the hotel person name and total after 13 mins. Then called hotel once more, they were very nice and understanding but still gave me the same information. To tell Booking.com to call them in which they declined. But emailed me to have them send a email. So they want me to do all the legwork for them, never satisfying my claim. But love to give a runaround instead of customer service.

I used this company for 8 years, and then suddenly they just scammed me completely out of nowhere. I booked a Paris room for $600, paying extra for fully refundable. When my plans changed and needed to add an extra night, it wasn’t an option, so I cancelled the booking and booked another. Well, the refund for the booking never came. I cancelled 9 months before the booking, and it clearly said at canceling that it was fully refundable. There is no customer service to answer. And I mean they just don’t exist! I have “genius level 6” which claims gives me superior customer service. But I promise you, they have zero customer service employees. Every single email is the exact same automated response. The link to submit “proof of payment” goes to a Page Not Found. I cannot believe this disgrace of a country allows companies like this to face zero consequences for scamming its own people. What a joke.

Horrible experience with Booking.com after years of making reservations with no issues. I had to cancel reservations after a couple nights because there was no access to running water during the day. No opportunity to take shower, flush toilet, etc. I was credited for nights I had to leave early and book Airbnb but not no partial credit for the two days I had to stay out of the house while the water was worked on during the day. The first night we came back and water was on. The 2nd day came back at 8pm and water was still not functioning. I called before returning as told the water was 'possibly turned back on'. In addition there was a consistent loud banging sound from fridge and although marketed as 4 bedroom the 4 bedroom had no door. It was den with a bed and a dresser.

Please don’t Use Them!!! I booked an overnight stay for a hotel in Queens, NY on December 11th. I booked a reservation to pay at the hotel. I added my CC to make the reservation and it was fine. All of a sudden I am getting emails that my booking will be canceled if I don’t confirm my CC. Which I did and I received and confirmation. The day before my reservation I received another email about confirming my card. I ignored it because I already confirmed. Then my reservation was canceled. I was furious because I was having surgery the next day. I called the hotel and they were nasty people. Trying to find a phone and speak to someone at booking was terrible. The persons I spoke with was terrible. I found another hotel and was much happier. Deleted my account and deleted the app. I’ve never had any issues with Expedia or Hotels.com.

I booked a large one bedroom unit with large balcony/terrace for $3316.83. When I arrived at the property they didn't even have a reservation, this is despite on Booking.com site and messenger system the booking was confirmed by the property and even welcomed me days before arrival. Having flown half way around the world with business meetings planned that very morning, the receptionist provided me a small dusty room to place my luggage in. The property said they don't have the rooms that is advertised on booking.com and booking.com didn't even complete their due diligence or physical checks to ensure the unit advertised existed!!

I reserved a car rental through Booking.com with Enterprise one day prior to pickup (12/16/2025). On the day of pickup, I spent $30 on an Uber to get to the Enterprise location, only to be told that they never had a car available in the first place. Enterprise informed me that they attempted to contact Booking.com ahead of time to obtain my phone number so they could notify me about the issue, but Booking.com never responded and never shared my contact information. As a result, I was never informed that my reservation was essentially useless.

Booking.com has been one of the worst customer service experiences I’ve ever had. I tried multiple times to contact customer service and they either hung up on me or clearly did not want to deal with the issue. There was no support, no accountability, and no real effort to help. I booked a vacation and later had to cancel because Brazil requires a visa. On Booking.com’s website, it clearly states that cancellations are allowed up to 48 hours before check-in. I cancelled three weeks in advance, well within that time frame.

If I could give 0 star, I would have given that. Don’t buy the tickets from this website, as they don’t solve any issues afterwards. I booked 2 roundtrip tickets of China Southern Airlines from them, but the flight's timing got rescheduled by the airline which caused the connecting flights to clash. I asked them to adjust it in a way that the transit time remains the same or book me another one as it's not my fault. They didn’t help at all & then at the end I had to buy tickets again.

This was one of the most frustrating booking experiences I’ve ever had. The biggest issue was the complete lack of communication between Booking.com and the partner airline. When my flight was delayed (which I understand happens and is out of anyone’s direct control), getting accurate information about where my flight was, why it was delayed, or what I was supposed to do next was nearly impossible. I spent a total of nearly THREE HOURS on the phone, mostly on hold, being transferred from one representative to another. Each time, I had to explain the entire situation again, only to be given inconsistent or unclear information. No one seemed to have the same details, and it felt like Booking.com and the airline were operating in completely separate systems.

We reserved two nights on Booking.com. When booking the room, the price online said it would be $84/night for two nights with a total of $168+ the standard additional taxes, etc, so we booked it. When we arrived at the hotel we were charged $325. When asked why, the hotel showed us the breakdown of charges. Only the first night was $84 but the second night was $199! It didn't say that on the website! Unfortunately, we didn't look at the confirmation email AFTER booking the room because it did show the $325 charge. We didn't expect to be tricked into paying an additional $100+ by changing the price once we clicked on reserve room.

This is a great site as long as you have no questions and no issues. If you try to reach a human, good luck. Beyond horrible customer service. All I tried to do was contact a human being because I had used two email accounts. They deleted my data per my request, but then they don't allow you access to existing reservations.

Upon booking a flight and paying over 44000 INR, immediately I got email from airline with ticket and amount paid 38000 and that made me check the rates on the direct site of the airline and surprisingly the ticket rate was 36000. They looted me for 8000 plus INR in one single booking. Never ever fall for the paid SEO.

We are 🙌 COMFORT SUITES< SAGINAW HOTEL ID ** as a business partner never get credit, please be aware of booking platform since misuse our rate code, also run down our Revenue, Rev Par and happy with other platforms like Expedia and hotel bed we have been disputed below reservation number and never get credit on it. Follow up from last 4 months, wasting time with Booking.com. The reservation with reference number **.

Needed to change my reservation to one day later. Booking.com does not respond to my request to move the reservation and also will not let me just cancel it and re-book directly through the hotel. I don't want to pay for two nights, when I just need the one. Non-refundable bookings are a total scam. They even make their website look like you're booking through the hotel itself, until you print out the receipt. It's a deceptive practice! Avoid Booking.com at all costs!

Booking.com is a rip off and does not value its consumers. This site has ripped me off many times not refunding my money or even giving me credit. Booking.com has allowed staff at La Quinta hotel in Tucson, AZ to threaten me with physical abuse by fighting me over an early check in then refused to refund my money when I didn't stay there due to the violent nature of the staff. They do not care about anything but taking your money. You do not get quality airline trips or hotels they book you in the roach hotels of the city. HORRIBLE SITE. I WILL NEVER BOOK WITH THEM AGAIN!! DO NOT BOOK WITH THEM. THEY WILL RIP YOU OFF!!

BEWARE of the Booking.com & Comfort Hotel, Niagara Falls. Both Booking.com & Comfort Hotel CHARGE charge higher rates & additional / extra fees without disclosure & people at the entrance / exit were using drugs, despite expressed concerns to staff & manager David **, they just didn't care & did nothing to address concerns indicated!

Changing the tax rate on Book.com is terrible! Putting Booking.com functionality aside, I find trying to change the tax rates on Booking.com to be a terrible experience. Since I'm using a property management software, I'm responsible for collecting and paying the taxes. Booking.com has the tax collection set to 14.5% but the taxes in my area are 6.375%. To change the rates, you have to request Booking.com to make the change on their end, either through a message or over the phone. It has been a month and a half since I made my first request.

I recently had a very disappointing experience with Booking.com. I made a reservation at JA Beach Resort (confirmation number: **) for December 4-8, 2025, but upon arrival, my booking was not recognized by the hotel. After contacting customer service and waiting for 45 minutes, I was offered an alternative accommodation but was told I needed to pay again, despite already having paid for my original booking.

Just finished 6 weeks travel, Ireland, Wales, England, Scotland and Dubai. Used Booking.com for most of the accommodation, taxi transfers, two hire cars over 5 weeks, total car insurance (which thankfully didn't need to use) and a few adventures in Dubai and I was super impressed. Everything went like clockwork, Rental cars ready and waiting and a free 4 week car upgrade from Hertz Rental on arrival was sensational. Taxi transfers on time and cheaper than grabbing an uber or taxi ourselves and accommodation what we expected after reading their reviews. Contacted by adventure tour companies well in advance to confirm our bookings. So easy to use and everything thing covered so no complaints.

From my perspective, after using this site for more than three years, I have come to see it as a trap. Users are drawn in to obtain services such as accommodation or car rentals,..etc, but the platform takes advantage of them and undermines their rights under the guise of contractual agreements. My experience was extremely disappointing. I rented a car and later canceled the booking by accident, only to be charged the full rental amount without any valid justification. When I contacted Booking.com customer support, I was informed that the entire amount had been taken as a cancellation fee and that it was charged by Sixt. I was also told that Booking.com could not reinstate the reservation, even though the payment had already been collected.

I purchased a “full refund for any reason” $1,059 & when I requested a refund 10 weeks in advance, they promised to deduct the $1,059 and refund $3,880.67 on two separate phone calls. After cancelling, they ONLY refunded $2,599.99! Shorting me $1,282.68 of promised refund. After multiple calls & chats, I was promised to receive a call back, email, and the balance due… of which NONE happened! The gaslight, make excuses and don’t follow up… NEVER book your flights (or anything else) with Booking.com or go-to-gate - go DIRECT thru the airline, car, or hotel… Save yourself the financial hardship!

I would definitely void using this company. I booked one room got charged for two then turn around and charge me $99 to cancel one of the rooms. Getting a hold of a person not to mention that can speak English. I was not supposed to be charged until I got to the front desk of the motel. Throw my account in a bind of $500 not to mention insignificant funds charges because it was a travel account not a regular account and I was unaware that they had already charged me before I put my money in due to the so-called agreement. Booking 12 days out. I thought they had. I will not be using them again. I should have just canceled all of it at my bank that would’ve been a $15 charge and booked through someone else.

Should be a ZERO. While booking places is easy - if you have an issue - their customer service is completely useless. You simply cannot get help even if you get a human. They use lots of excuses - my fav is the one where, after you give your booking conf# and they pull up your account and thank you for verifying your account - after they listen to your issue and don't want to deal with it - they say, in order to verify your account, we need to have you hang up and then we will call you back. Yeah right - it's just a way the reps get rid of callers - of course they never call back. So embarrassing for Booking.com. BTW - I had to upload a receipt of a past stay just to book this. My issue is not with the place I uploaded the receipt for, but about their general lack of support for something as simple as a cash voucher that you are supposed to be able to use for bookings.

We stayed at the Coral Shell in Aruba and it was an amazing experience! The apartment block is situated in the perfect spot, within walking distance to shops and restaurants. Taxis are always available right in front of the building. The apartment is very clean and has everything to make a stay pleasant. Bocobay was always available and very helpful, answered immediately if we had a request or concern. We would definitely rent this apartment again and can only recommend it!

Be advised: Booking.com and her sister Companies are NOT USA based. I reserved a Hotel Room for 3 nights and included Travel Insurance. Unfortunately, I became ill and was not able to use the room. Booking.com told me that in order to file a claim, I had to contact the property because the insurance would have come through them. This was never disclosed on their website. I have no intention of using these folks for booking in the future because if you have issues, help is 5000 miles way.

Stay away from this company. It’s a trap! Customer service doesn’t not exist. There is no phone number available anywhere if you have any issues whatsoever! App chatting is available with a robot that doesn’t solve anything. The biggest scammers! Do not fall for low blow prices!

If I could give a "0", I would on rating this service. We booked a car through them from 11/26-11/29 for $1196 because of the Thanksgiving holiday. Ten minutes later we canceled it and they will not refund us our money. They said because we canceled it within 24 hours. So you think you can keep $1200 from me after I cancel in ten minutes. Yeah, I'm going to AMEX to get my money back. I will NEVER book through them again.

I booked a house through Booking.com, but when I arrived, it wasn't as pictured. I contacted Booking.com customer service and requested to cancel my reservation. The agent then asked me to pay $377 to get the remaining $800 back. I paid, and the agent told me I would receive my refund within ten days. The ten days passed, and I called again. The agent told me the refund would be processed within two weeks and that if I didn't receive it, I should call again. I still haven't received anything. I called again, and the agent told me it would arrive within a week. That period has passed, and I called again, but this time the agent told me they couldn't refund me. I was shocked and upset because it's been two months, and they're still stalling. After paying $377 and waiting two months, they're saying they can't refund me. It's truly shameful and disappointing, and I will never use this website again.

I booked a hotel room through Booking.com. The website clearly said I can pay at the property. THREE DAYS BEFORE my trip, Booking.com charged my card in full for the room without my consent. When I tried to contact them, I was told to contact the property. The property insisted they didn't charge me - it was Hotels.com. My bank statement confirmed that was true. I couldn't reach a human, after 2 days trying. The tab on the website for "unexpected charges" (must happen a lot!) confirmed that I cancelled the reservation within the time allowed, but that I won't receive a refund of MY money for 1-2 WEEKS!!! NON EXISTENT CUSTOMER SERVICE!!! I will contact properties directly to book moving forward!

DO NOT USE!!! They wouldn’t allow me to cancel a reservation made on a wrong date 15 min after making the reservation. You call and get AI robot then told to stay on hold and nothing they can do Never had such a headache with trying to find the right person who is “qualified” to help and they told me they can’t do anything for me. I’m talking immediately after I reserved the room and paid they wouldn’t do anything to help and will just take your money. Will never use again and will inform everyone how terrible their service is

Horrible!!!! They never sent the information for my reservation, then tried to blame the hotel! They were extremely rude and unprofessional. I would never in my life be booking with this ** app again.

I had a very bad experience with this booking. The property was extremely dirty, poorly maintained, and felt unsafe to the point that I decided not to stay at all. It was absolutely not what was shown or promised in the listing. When I contacted Booking’s customer service for help, I received no response for a long time, and once they finally reviewed my case, they refused to issue a refund, even though I never stayed at the property due to the unacceptable conditions. Once you pay, it becomes almost impossible to get any real support—no answers, no assistance, and no accountability. I am extremely disappointed and would not recommend this property or the service I received.

Do not do business with them - they are thieves and lack ethics. On November 23rd, based on a review and a star rating of an accommodation I booked a hotel in Tunis. The taxi dropped us off about two miles from the property, where Booking.com stated it was just a few steps from the taxi stand. With two large suitcases, a carry-on, and a shoulder bag, we started walking with a woman from the hotel who did not speak a single word of English. This was not a hotel - it was someone's home. There was an eight-step staircase before entering the residence. I decided to leave and booked another hotel. When I called customer service, they told me the reservation was non-refundable, even though it was clearly stated as cancelable. They then claimed I needed to request a refund from the property. Upon contacting the property, I was told they had not been paid — not even to this day. They are thieves.

I booked accommodation through the Booking.com app, paid in full, and then Booking.com cancelled my reservation without providing any valid explanation. Despite the cancellation being entirely on their side, they have still not refunded my payment. What made the situation even worse is the customer service. Every time I called, the agents either hung up on me or failed to make any effort to progress my claim. I’ve received no accountability, no follow-up, and no resolution. I have used Booking.com many times in the past, but this experience has shown a complete lack of reliability and responsibility. At this point, I cannot recommend using Booking.com to anyone who expects their booking — or their money — to be handled with basic professionalism.

I rented a place on Booking.com and I the day of check-in, the owner, Eddie contacted me and said the place I rented was not available but he had another place for us. The outside stairs were rotting, the tub would not drain and the owner did come and fix it. When I asked for a partial refund, he would only discount $100. Do not rent 22 Ingraham Place in Bristol! The owner's name is Eddie.

We needed to cancel the reservations a week prior. They charged us $185 for a $216 bill! Lesson learned. We will ever use them again. This is such a rip off. It’s hard to believe this is legal. Beware.

When you are doing business with Booking.com, you could be doing business with a third-party company. These companies won't work with you to get any adjustment to your reservation and Booking.com says they have no way to help. The hotel can't see the reservation either. So now Booking.com suggests we fly to Miami and be there on the check in date. If then, they still don't see the reservation, then we can call and try to dispute it or get it canceled. I have used Booking.com for years and I will never do business with Booking.com again.

The worst nightmare vacation I ever had since being a Genius on Booking.com. I paid for 7 nights at Springhill Suites West Chase, disrespectful, rude staff, hair in food, staff making lemon water for guess with her hands. I made a report, sent picture to booking.com, they assured me I received a refund. Every day I'm calling, excuse after excuse, another story to tell. Damage deposit suppose to be a 100, hotel took 140.00, talking about 20 dollars a day.

I was attempting a 'Pay Later' option with a location and I put my card info in... That's when I got the message that the location was not available. Now my account is charged the full amount for a location I did not finish the reservation with. Then I went to try and reserve another location with a Pay Later option and the same thing happened. Now I have two large transactions and customer service was straight garbage.

Can I please give zero stars?! They took my $822 for a hotel that closed a month before my trip. I only figured it out because I called the hotel to see if they had a hairdryer en suite and the phone was disconnected and the website down. I’ve been on the phone for hours. First booking.com said I’d get a refund. Now they are saying they have to contact the hotel AGAIN about my reservation. How do you not understand there is no hotel to contact?! I’m beyond frustrated with the horrible customer service, the amount of times I was hung up on after holding for 30 mins and going through all my info with each new representative. Horrible company and horrible experience. Stay away!

I am writing to express my disappointment and frustration with the subpar customer service I experienced. The representative not only struggled with English language proficiency but also failed to provide a professional and respectful interaction. Despite my clear communication, I was incorrectly accused of misspelling my own name, which was both confusing and insulting, especially given my educational background. My request to speak with a supervisor was met with abrupt termination of the call, which I find unacceptable. This experience has left me feeling unheard and dissatisfied.

I booked a studio with a sofabed in Birmingham AL at Steelhaven Apartments. The day of check in (Thursday Thanksgiving) I notified the host letting her know the unit was not clean and that the sofabed she advertised was a regular sofa. The host Elaine stated they would be in contact on Friday; never called. Unit number was 503 @Steelhaven Birmingham. Issues reported to owner:

TERRIBLE platform for booking hotels, cars and flights. They ripped me off. STAY AWAY! I tried to cancel a hotel 7 days in advance of the trip and they refused to refund my $250 deposit! I would have been better off to directly reserve my room with the property because most if not all hotels offer a full refund 24-48 hours before the reserved dates. An awful experience!! Never again!!

I have written tons of reviews. Mostly 5 and 4 stars. A few 3 stars. All I can say is find a better way to make a reservation! I made a reservation for a hotel and then pretty quickly canceled it, as our plans changed. I then set another reservation 2 days ago for another hotel. When I logged in, I saw my previous reservation was still active. It was one where you provide your card and can cancel 24 hours before your stay without a fee. I sent in a cancellation request 2 days before the reservation. Got an email back from Booking.com saying they would send a request to the hotel for cancellation without a fee. Got another email today saying the hotel denied my request for no fee.

For us, Booking.com was a great way to get defrauded. We arrived in Southampton, England with our entire family of 6 having booked one night in Poole before a cruise on the Cunard line. When we tried to check into our booking.com apartment, we were told that there was a plumbing emergency, but no one even let us in the building. It was clearly a complete lie, and booking.com worked very hard to protect the hosts even though they were fraudsters. The host promised a refund that never came.

First time I used Booking.com. Booked a room at motel 6 in Charlotte NC for 6 days.11/6-11/12. They didn't have our room we requested and said they issued us a refund. Had to go across the street to a different motel. Luckily they had vacancies. Went on booking.com app to check if motel 6 did indeed issue a refund only to see they have us as actually staying there for our dates yet at a different motel. Husband went to motel 6 and said he wants a print out of refund. They gave him one. Called booking.com. After a automated message what your trouble is they connected me to a customer service agent. My agents name was Derek M. Told him my reservation for motel 6 is showing that I am staying there when I'm not. Got a print out receipt that a refund was issued yet Derek M can't find one.

Ok, I've been using Booking.com for a number of years and have supposedly have reached "genius level 3". I understand only certain hotels give a discount. That does not explain why the exact hotel on my Booking.com account was $30 higher than on another computer picking the same hotel Booking.com listed through Google maps. So I try to reach a live person or a chat on the website to see why I'm being overcharged. Hit an AI wall to speak with anyone live and the website runs you through circles unless you already booked it. Never again using this opaque rip off with no customer service.

Hello. I will never use Booking.com again. I booked a trip to central Illinois this weekend and as week got closer a huge snow storm came into picture. On Thanksgiving day it was upgraded to 6-10 inches today only. I canceled my reservation because of safety for my family and was not given a refund. I understand policies but in acts of nature I wish this company had a heart. They don't!

We are sitting in the house that has no soap to do dishes, no toilet paper and a water filter that hasn’t been replaced in God knows when. This house cost us over $1800 for five days. The pool deck we had to hose down cause it was disgusting. There’s cobwebs and wasp nests all inside the pool cage, so you cannot be out in the pool cage area. The pool is unheated. There is no soap to do dishes or use the dishwasher. There’s no hand soap. There’s no toilet paper, paper towel towels, or even garbage bags, which we had to go out and buy on Thanksgiving by finding a store that was open.

I am writing to express my extreme frustration with Booking.com regarding a flight cancellation for a trip from DFW to Manila on Cathay Pacific. The lack of transparency and outright misinformation I received is appalling. When I initially inquired about cancellation options, I was clearly told I would receive $592 back from my $790 ticket if I cancelled normally. I then informed the agent I had a medical emergency and asked if a full refund was possible with supporting paperwork; I was explicitly told, "Yes." I cancelled the flight and promptly emailed all required medical proofs.

I booked airline tickets through Booking.com because their price tracker indicated that prices were unlikely to go down prior to our trip. Within a few weeks, the price had dropped substantially. We overpaid for our flights by 57%! When I reached out to customer service, they basically said, "too bad." It is so frustrating. I would have been better off to book through the airline.

It took 93 days and over 30 messages via text and Email to get a double booking resolved. We'd made a reservation for 1 night that was accidentally accepted as 2 nights. We called in about 2 days before when we realized the problem (within the cancellation period). An operator assured us the original reservation was cancelled and took our new 1 night reservation.

I booked a hotel Parkk Boutique at Jodhpur for 25-28 Nov. Booking.com showed a price of 6600/night. After checking in I found hotel to be below the expectation. The staff told that price is only ₹ 4000/- including GST and B/F. When it was pointed to manager Hirendra Pratap **, he became abusive.

Booked a place in Melbourne and the conditions were atrocious. Carpet had holes and gaps around walls. No doors from bedroom to bathroom/toilet 🤮 and enough dust I could write my name in easily. All Booking.com would do is offer a small credit to be used next time we book which will never happen.

Booking.com repeatedly promised a refund that was due to me dating back to August 2025. It is now the end of November 2025. Multiple Booking.com agents promised me a refund within 48 hours from speaking with them. Carl, the last agent that I spoke with on November 26th, informed me that even though Booking.com charged my credit card, they "only" make 15% and the rest gets passed on to the hotel. At least he was honest enough to admit that Booking.com will not refund me money. My advice: book directly with the hotel and you will get the same room rate that Booking.com offers. If there is a refund, you are assured of receiving it from the hotel. Lesson learned.

I booked two hotels through this travel site, and they charged my credit card immediately. When I checked out, each hotel informed me they had never been paid, so I was charged again. It’s been over 4 weeks, and I’m still trying to recover my money. Their customer service is non-existent—no one answers the phone, and there’s no way to get help. This company is completely unreliable and dishonest. Do not trust them with your travel plans!

Appalling customer negligence. Stuck in a bad situation in a property I didn't book that is legally leased by another man who has keys to my room and a signed lease. The single bed is broken in addition to holes in the mattress and wire sticking out, forcing me to sleep on the floor.Aalthough today I will go and buy a bed. The property owners are dismissive and rude. This is a far cry from the double room in a deluxe property I was promised and booked. Booking.com do not deem this serious enough to rebook me under their relocation policy which is absolute nonsense, they keep sending me in circles and sending me scripted responses.

On Aug 2025 at Days Inn by Wyndham Wurtsboro NY I reserved a room for my husband to stay the night. Upon his arrival he was denied the room after it was pre paid by myself online. The property and Booking.com till this day refuses to refund our money! We even went back to the property to speak with the manager and all he kept saying it's not him to issue a refund. It has to come from Booking.com. Then when you call booking.com they blame the property manager. So whose fault is it for not refunding our money back for a room we never got!! Stay far away from this hotel and booking.com. Nothing but scam and stealing people’s money!!

I felt like being robbed of money by them. Been calling back and forth with the hotel and Booking.com but the latter failed to coordinate with the hotel to confirm that they got the agreement from the hotel. Hotel confirmed with me that they did not charge me any cancellation fees as I was able to cancel it successfully. Spare yourself an amount of wasted time and money from booking through this site should your trip plans change.

I will never use Booking.com again. No refunds for checking out of motel for emergency early. Customer support was not very supportive. My advice to anyone that uses booking.com please be aware!!!!

I will never use Booking.com again! First off, they run specials and then when you get to the hotel full price shows up. You can try to call them all you want but you will be left with someone who can’t speak English and they will end up hanging up on you after you waited on the phone for over an hour. We have had numerous issues with booking like this where they literally rip you off on hundreds of dollars! Previous indecent- We booked a cabin and they double booked it. They had to cancel our trip, but would not refund our money which was the full amount for the cabin (thousands of dollars) for weeks out. They had no problem taking out money, but had problems giving it back!!! Avoid them at all cost!

Second experience with this company. Unable to reach customer service when needed to change rooms. Once because of of an elevator malfunction. Another time due to a death in the family. Will not recommend them or use them again.

We booked approximately 12 nights in different cities in the pacific northwest. All were as described except one. We paid $100+ per night for a “glamping” experience in Port Angeles Washington. Turned out to be a tent in the woods with no water or electricity. The bathrooms were glorified porta-potties. The site described tv, water etc. When we decided we could not stay another night we were unable to get a refund. They said we were told of the conditions in advance. Absolutely not and we even directed them to the false advertising on their site but to no avail. Will not use Booking.com again due to poor customer service.

This app is the worst option you can choose to book a trip, whether it’s for vacation or work. On top of that, they have issues with freedom of speech, because saying they’re the worst goes against their policies. Well, guess what: you are the worst, and everyone should know it.

If I could give it negative stars I would! I booked a room. The rate wasn't bad, however afterwards they sent me an email, with a new rate if I wanted to upgrade to a room with a TOILET, TV etc!!! What kind of BS is that?? I went back to my reservation confirmation and sure enough it said no toilet or tv oy other amenities!! I'm sure they can't rent a room without the essentials but to charge extra for them is a damn scam!!! Ridiculous. Sure enough.

I already put a one star but I literally try to take it off and it wouldn't let me. I regret putting the one star actually. Worst place ever. I speak from experience. I suggest you guys go with Expedia, anything else besides Priceline, Priceline is involved in a third party and their third party usually is Expedia anyways so cut out that other person. My friend is still waiting for his refund that he never got. Horrible and then when you call they give you all kinds of crap lies.

I made a reservation using Booking.com with a one-time date change option. But when I asked the hotel to change my dates they declined my request claiming I didn't have the option. Booking.com didn't solve the problem. In the end I paid 500 CHF for a service I didn't receive.

What a disaster! I somehow got on the Booking.com and made a hotel reservation. Within 5 minutes I realized what had happened and I went to cancel the reservation. I did receive a cancellation email, but when trying to contact them I got the oh not this department, oh not this department, nothing ever transpired. Disputed at the bank and got my money back for about 2 months when it was abruptly taken out of my account again. Called the hotel after all this time, and they verified that in fact the reservation had been canceled and that they had returned the money to booking.com. Booking.com stands on their no refund policy and is taking the money even though there is no actual reservation. Stay far far away from this website.

They will take your money with or without your stay. I would advice anyone to use any other sort of booking method other than Booking.com. They had a cheap rate at a hotel in the town I'd was traveling to. I booked it and they took the price for the room out of my account immediately. Plans changed and I was no longer traveling and canceled the SAME NIGHT. I was told it would be 7-12 business days before I saw my refund. I didn't receive any sort of update and ended up having to call after waiting the full 12 days and the guy had to initiate the process. Mind you I had already waited the full 12 days.

Booking.Com reservation ** at hampton inn greenville - simpsonville, october 25, 2025. I did a reservation for a hotel, for 2 nights, is $ 243, using booking.Com. I paid the reservation through pay-pal. But.... when I decided to cancelled it, my nightmare started. I have spent almost a month waiting for booking.Com to return my money back to me. Emails go back-and-forth, there was a phone number to call for this problem but they removed it so, I do not have access by phone anymore to a customer service representative. The excuse from booking.Com is "hotel has not reported the cancelation to us." The true is hotel has sent email accepting cancelation to me and them. In addition, I have forwarded them email I received from the hotel. Conclusion: Never book a reservation through booking.Com.

My $80 car rental cost me $295.00. Not much I could do at pick up, in a foreign country, with no cell service. When I got home I tried to explain; why bother... They really don't care. Getting hold of them is its own nightmare. I used to think they were great. But now I know if there is the slightest hiccup, it will become a disaster. Wish I had read reviews as most are 1 star.

I’m disappointed and upset with Booking.com. The customer service has been very poor, and after this experience I’ve decided to close my account. I expected better support and reliability from a company of this size.

Was using Booking.com and came across a situation where a hotel overcharged me. I contacted the hotel as well as Booking and did not receive any response from either. After 3 attempts I have decided never to use Booking again. Traveler beware.

I rarely write reviews but wanted to get this out there for others. I had a very frustrating experience when booking a Best Western hotel reservation through Booking.com. Every year for almost 10 years I have reserved a room for a weekend at the Best Western. Until recent, I haven’t had any issues. Perhaps because I never had to change or cancel my reservation. I reserved the hotel room a couple of months prior and had to cancel due to a medical reason two months in advance of my stay. I went around and around in circles and was given the runaround. I called the Best Western who indicated I needed to work with Booking.com and vice versa. After several failed attempts to reach them (no answer, transfers, getting hung up on) I finally was able to get through to someone.

We recently stayed at El Rancho Boulder in Boulder City, NV. It was a cute place and walking distance to the shops and restaurants in downtown Boulder City. I would highly recommend this place for a getaway.

I used Booking.com to rent a local car rental for a few days. Since it was a Sunday I couldn't use my local rental and chose an airport car rental from booking.com's list. It was cheaper, off airport and I could pick it up on Sunday. The price was good so it seemed like a good choice. When I got to the counter, they brought up requirements not noted in the booking.com agreement wherein I had to provide a utility bill for my home address. As I didn't have one in my possession given it was not mentioned, we had to use an online bill in my wife's name. They added her as an additional drive at a cost of $86.00 which made the cr more expensive than Enterprise where I normally rent. Booking.com refused to take responsibility for the added expense even though all information was provided that alerted booking.com to make me aware of the added (very unusual) requirements. I will never use them again.

I’ve been using Booking.com mainly for hotels for about 10 years. In the last couple of years, the customer service has got slow and uncaring. I had a hotel booking yesterday about 3 hrs drive from my home. The destination had a winter weather alert for freezing rain yesterday morning. I tried to change my booking for 2 days later - the hotel had availability.! I messaged the hotel via the Booking.com app. This was 6 hours before earliest check in time. The Booking app also suggest calling the hotel which so did but they said I had to contact Booking.com as they could not modify the booking. Booking.com replied to me 24?hrs later which of course was too late, so I got charged even though I had to cancel travel yesterday due to icy weather.

Do not use Booking.com. I booked a refundable airline ticket via booking.com back in October. I ended up cancelling this reservation and rebooking on the same site. It has now been over 45 days and they still have not refunded my money. I have made several phone calls and chatted on line. I was told they were working on it. I finally had to set up a dispute with my credit card company. This may be the only way I see my $1,940.

Booked hotel room on 9/28/25 for that evening using Booking.com. I showed up at the hotel and reservation couldn’t be located. Finally after great deal of effort by the staff, reservation was found but for 10/26/25 which was 4 weeks away. I never selected that date, from the beginning I had selected 9/28/25 as the date I intended to stay. Immediately I cancelled the October reservation with Delta Hotels by Marriott and also reached out to Booking.com. Upon returning to home and checking my credit card statement, the charge is still present. Reached out to both Marriott again and Booking.com. Booking.com stated that Marriott wasn’t responding to them so I called them. I then received an email from Marriott stating they are “waiving the cancellation fee and asking Booking.com to refund me” but Booking.com is no longer responding to me nor to my credit card company and I have not received my credit to my credit card.

Their app booked the wrong day & then when I asked to cancel and rebook. They told me they'd call the receptionist at the hotel to request a “cancellation form fillout” they said they would email the hotel. I call the Hilton & they told me this isn't necessary and that they're trying everything to not give me a refund. They didn't even send them a form to fill out. Then I call back super.com & they say “I didn't receive the email” then I asked another 5x and she then says “it just came through” (total lie). Then they refund me in points of which I can only use on the app.

I booked a hotel with Booking.com in San Diego for a stay on Oct 23-26 2025 at the Baymont by Wyndham San Diego Downtown. I arrived at the hotel checked in and noticed ants, other bugs in the room and when I pulled the sheets back there was hair that did not belong to me or my wife. We immediately went to the front desk they could not change our room so we left and told the agent we were not able to sleep in the room that night. I immediately called booking.com to register a complaint. I spent an hour on hold and finally got to speak to someone. They could not offer much help at all as they were trying to contact property to get resolution but nobody would answer the phone at the property. He told me that it was utmost important and booking.com would make sure they took care of it.

Worst company ever. Don't ever use them. They will never help you or they just hang up on you and they put fraudulent information on your paperwork and when you give them proof of the fraudulent activity they hang up on you... If you still want to use them make sure you keep all you emails and record the phone calls.

It’s much better to book direct even if the price is higher and I will tell you why. Per their words if the price is cheaper on their platform that means that it’s a partnership offer, which basically means they double brokering and if you already paid for your staying via booking.com it doesn’t guarantee your stay at this property and that you won’t need to pay once again the same money at the property.

Do not use Booking.com as they do not have anyone you can speak to when you have to cancel or change a reservation!!!! You are out of luck! They have your money and they do not care about the customer.

Super disappointed in this platform. We've had many problems in a row, and at this point there is no trust in their customer support. Do not recommend. They don't honor their price match policy, they did not compensate us for no hot water in a unit for 4 out of 5 days, and their system caused us to get upcharged at several hotels because the system defaulted back to 2 guests from the 4 I entered in my booking.

Honestly honestly my review is not going to make anybody happy. I got screwed totally. They had me put money up front for reservation. I never got the car in my name. I never got the card. I never got my money back. They had told me that I needed to put down a deposit off of my America I mean my direct Express card so I did. I go to the place to get the car Enterprise and a price did not say. They said it did not set my card but I said, "You've already removed the money" and so I had my driver was a license there. She then used her card, repaid everything else in her name and at that time got the car. Had the car for 2 days, returned the car but she got her deposit back and at this point I still have not got my 713 back.

We stayed at Eurohotel in Milan from 11/12 - 11/14. The hotel offers free breakfast, but excluded for booking through Booking.com. That really sucked, and I will NOT book through booking.com in my future trips.

I will not use them- they are a third party and they are not necessary- you can go directly to the hotel and book your stay- this company was a headache and actually interfered with my refund -was unable to travel due to shutdown-lost $200-hotel told me Booking.com should issue part of refund but didn’t-$425 was initial payment-never pay in advance-and always take a hotel that offers free cancellation!! Hard lesson to learn! Will never pay in advance ever again!! Lost $200!

This is the worst travel agent I have ever used. Booked a hotel through them and bought their travel insurance. A medical issue came up and I had to cancel 48 hours before scheduled trip. Booking.com said there was a rather cancellation fee and I needed to contact the hotel directly, so I did. The hotel said that fee was through Booking.com, so they couldn’t do anything about it. So, again, I contacted Booking.com and they said I could only cancel by contacting the hotel directly. The royal run around. So I called the hotel again, and they said it is a Booking.com issue.

Had been using Booking for five years and had no problems until this year. A hotel that I reserved in advanced was overbooked and I called booking.com asap. Had spoken to a representative at 10pm stranded in a different state. The representative was understanding of my situation and I had to book at a different hotel. (I was never notified that the hotel overbooked until I was checking in. Hotel blamed on booking for the error as my reservation also didn't show up on their end. However when booking was working with the hotel after the incident. The hotel claimed that I stayed the night.)

Do not believe them when they say you can cancel. You can cancel but you don't get a refund. It cost us several hundred dollars and when you talk about getting a refund they are not as sweet as they were when I was booking.

I was very disappointed in the outcome of a trip that I had to cancel due to bad weather flight cancellation. I booked a 4 day stay in NYC and paid $1240 that was not refundable. A total loss of money for a flight cancellation that was out of my control. I also tried to contact the hotel, and no one was willing to at least refund part of the money or comp future stay at the hotel. I will never use Booking.com nor stay at the Heritage Hotel in NYC.

First time I had such a negative experience with Booking. Rented a car through them with Economy Rent a Car at Fort Lauderdale airport. The firm postpaid receipt clearly indicated that the amount included all fees, taxes and charges. Read Economy Terms and Conditions, made sure that I had all required documents with me. Upon arrival to their off airport location at 7:30pm was told that the rental will be three times more than my original receipt due to unadvertised mandatory fees and charges. Booking was no help whatsoever.

Booking.com is horrible. They do not care about the consumer. They are partners with the hotels and nobody has the consumers' back. They have a no-refund policy, but they can't guarantee the hotel is on the up and up. I understand the policy, but if the hotel doesn't have anyone to check you in when you arrive after a 4-hour drive....what the heck are you supposed to do? NEVER EVER will I use Booking.com. I don't care if you get a discount with them...it is NOT worth it!!! Nobody was there to check us in, so we went home.... Couldn't find another pet-friendly hotel. I tried to dispute the charges, but since Booking.com has a no-refund policy and if you don't cancel by a certain time, I had to pay for the hotel that we didn't even stay in!

I would love to give less than one star if possible. I will never book through them again. We almost got robbed in our hotel parking lot. The hotel refunded us half and Booking.com will not refund the rest. (Because we booked through a third party, the hotel couldn’t refund it all.) They said they have to receive confirmation from the hotel to refund us but the hotel is saying different. When I call customer service, they place me on hold for over 20 minutes both times I’ve called. Customer service is terrible and even the hotel said they always give them a runaround too. So basically we paid to almost get robbed. I will post a bad review everywhere possible.

I have used Booking.com faithfully for 4 decades and have achieved Genius 3 plus status. Recently, when I tried to book a hotel, the little ball on their webpage just spins and spins and I am not able to make a reservation. I've tried to restart my computer, clear cache, use a different browser, and all other tricks but nothing resolved the problem. I called Booking.com and I got an AI assistant that wouldn't put me through to a live person, no matter what I said. I then emailed Booking.com several times and received the same response back, that I needed to enter my confirmation number of the reservation and the PIN number. I wrote back repeatedly that I don't have that information because I haven't been able to make a reservation on their inoperable website. Nothing. I get no one. I speak to no one.

I am truly DISGUSTED with Booking.com and I'm a loyal 10 year customer. I will NEVER use Booking.com again, not even if they made it FREE!!! Snow storm hit our area... 3 feet of snow. Highways and town roads are SHUT DOWN. No one can leave.... And booking.com will NOT REFUND and they are keeping our 550 dollars.. During a weather disaster. I am just beyong surprised. I didn't think this company was a scamming company. To keep our money during a disaster.. Is just BEYOND me. I Feel like I'm being punked.... Never use BOOKING.COM. I have 9 million followers and I assure you I'll be making videos daily so people do not use them.

BUYER BEWARE. We purchased a stay, non-refundable, and were charged when booking it. A few weeks before the stay we receive an email from the property that they severed ties and will not honor the booking. In the booking app the stay remains confirmed. The property puts a message on their phone number stating the number no longer takes calls. When contacting Booking their canned answer is: it’s non-refundable. If you cancel you won’t get your money back. I sent them evidence of the email we received with the cancellation and so on. They then conclude with, "There is nothing we can do. We can perhaps email the property." 0 accountability. 0 care. 0 money back.