Booking.com Reviews

I read on line I would not be charged until April 5 2026. I had till then to cancel. I was paying 1500 for two nights to stay in a hotel near Penn state for my son's graduation. Price gouging much. I booked it because I wanted to walk and not worry about traffic. Thinking I will not be charged until April. I was charged immediately. I tried called but all customer service goes through AI 1st. I couldn't get to a real person. I had to send a message and wait. I have a 1500 charge on my card I didn't want. I waited 4 says. Finally I got a massage reply saying that hotel doesn't charge. Booking.com can charge at anytime. I called. At this time I got lucky. I got a person who just kept saying sorry but not reversing the charge and recharge in April. So I canceled. I can't deal with companies like that. I will have to Drive from Altoona that day or get really luck with a hotel closer. I will not do business with Booking.com ever again.

I have been using Booking.com for years with no issues at all. Yesterday (September 1, 2025), I got to my hotel and they told me that my room had been canceled. I booked it three weeks prior and it was charged on my credit card. The hotel said there’s nothing they can do. They said they got a notification that my reservation was canceled, by AGODA. Who the heck is that????

Booked a room through Booking - the hotel had bed bugs. NEITHER BOOKING.com or the hotel will refund me EVEN AFTER I LEFT IMMEDIATELY!!!! I didn’t stay there. The “supervisor” with booking offered me $25 MEASLY ** DOLLARS!!!! DO NOT USE BOOKING.com.

Have used Booking.com for years with no problems till August 2025 when I accidentally put in wrong arrival date but caught my mistake within 1 hr, they told me it was up to hotel, hotel told me it was booking.com. Just got my bill for 105 dollars for booking.com. What some liars, will never use again.

This website supports scammers. Don’t use it!!! The property had misleading information on their website, had a very intimidating atmosphere when we arrived, felt not safe to stay there with my family so had to leave. When we requested refund they still took all of our money and refused to give it back!!! They only give that back if the owner will be so ‘generous’ to cancel our reservation. Guess what, he refused to do so!!! Our words did not count despite numerous phone calls and photo evidence.

I’ve used Booking.com since 2018 for over 15 trips. Last year 2024, I cancelled a flight within 24 hours of booking due to an unforeseen circumstance. I was promised a refund. It’s almost a year now and I’ve not received anything. Stay far and clear and run from these bunch of blatant liars. I’ll never use them for anything.

After multiple attempts, the outcome is the same: the automated system loops you around, disconnects, or “ends the call” before you can ever resolve your issue. It’s not just frustrating—it’s unacceptable for a company that millions depend on for travel arrangements. When you’re dealing with reservations, payments, or emergencies, the last thing you need is to be trapped in an endless AI maze with no way to get real help. Booking.com has effectively eliminated meaningful customer support, and in doing so, they’ve eliminated my trust in them as well. Until they restore live, accessible support, I would strongly recommend avoiding Booking.com. The convenience of booking is worthless if you’re abandoned the moment you need assistance.

How do I begin this nightmare? I start by warning TO NOT STAY AT THIS HOTEL!!! My family was ripped out of $398!!! We used Booking.com (do not ever use them) by paying online $472+ was taken out of account on the 24th of August (2025) after a long 10 hour drive from VA we were told we were not seen in their system as having paid for our room (which I showed them proof) to be told to pay for $100 incentives and to sign my name for the transaction to go through. This is where they took $398 out of my account. They left me with $8. Mind you, the money they took was what I had to get back to VA. LATER, this evening was told by staff that they was sent a virtual card with the payment of $472+ from Booking.com and they refunded the money to us.

I used Booking.com to book a room in Hixson Tn at Holiday Inn express. After arriving the condition of the hotel was trouble, broken windows shaded, freezing damage, bathroom shower has large cracks on the walls and the A/C unit loud and noisy the wall mounted controller does work properly. I called booking.com and still have not heard back from them yet. People talked about Hotel.com but at least they did something about the issues with another hotel I stayed at. I will never use booking.com again.

I booked a flight via Booking.com on Aero Italia. Then Aeroitalia changed the flight so it departed before I would even arrive on my flight en route to Rome. It has been three weeks and I'm still awaiting a refund. I had to find an alternative in the meantime. Booking.com will not provide any help in getting the refund and say they can't contact the airline. The airline says that if the ticket was sold by an agent then the agent should be contacted. So I guess Booking.com does not consider themselves the agent? They why did I use them? Why would anyone?

Used them to book a room. I needed to change the dates, they charged extra for the date change. I arrived at the booked hotel and they didn't have my reservation. I tried calling and their Customer Service is all AI driven, can't speak to a live person. After 30 plus minutes the front desk clerk found my reservation under the incorrect name and still for the original dates they charged me to change!!! Luckily, the hotel had ONE room available, but not what we paid for and we took it. Stay away, extremely poor Customer Service...actually NONE and inaccurate handling of my reservation.

I booked an apartment months out for the downtown LA area and when the time came for my vacation I went and realized that I had gotten scammed. I contacted support after about an hour and they initially said that they'd help with accommodations, but their "help" was a $70 voucher on a stay I booked elsewhere. I received no aid, no guidance to local or possibly available hotels, I was simply told, "Here's $70 bucks that will need an invoice." This company will not help you and it will not even let you quickly get in contact with an agent. It's better to book anywhere else than with Booking.com.

Booking.com kowtows to hosts. We booked an apartment in Vienna and it was uninhabitable due to the excessive heat - outdoor was actually much, much cooler than indoor because there is no air conditioning. Booking.com was useless, such deference to the hosts, anything the host says goes. Even though the apartment was uninhabitable due to the extremely hot room temperature they insisted there was nothing they can do since owner didn’t allow refund for cancellation even though we requested this right after stepping into the apartment

DO NOT book flights on Booking.com. Unable to get my refund even though the airlines cancelled the flight. Seems as a third party they could care less about doing what is right for their customer. Has been a true nightmare and can only hope my bank will refund the money I paid booking.com

I will never use Booking.com again. They cheated me out of about $500. I had booked a flight which was canceled due to bad weather. They were supposed to give a full refund but never did. I called them several times and they said they would send me a refund, but it never happened. I will never use them again.

Huge mistake going through Booking.com. Obviously being aware that it is non refundable when I made the reservation, however, the room I booked was filthy dirty like it hadn't been cleaned in weeks, and there were bedbugs. Have been requesting a refund but still have yet to see it. They tell me "24-48 hours FROM RIGHT NOW" every time I talk to them. They are making me wait for the hotel themselves to authorize it, but booking.com are the ones who have my payment info. They still are making me wait and still haven't seen the money back even though I obviously did not use the room. Huge mistake. Will never use them again.

I used Booking to rent a vehicle out of the Denver Airport with Routes Rental. The voucher included liability insurance but it was not clearly stated on the voucher. The counter rental agent told me it was not included in the voucher and insisted I buy liability insurance from them. At no time did she tell me it was optional. I told Booking about this and they refused to refund me for the liability coverage that I was charged twice for. I will never again book through Booking.com or use Routes Rental.

I wish there was a zero star. I went to check in and the hotel refused me. I ended up having to rebook w my cc. Booking.com refused my refund after assures I would get a full refund and told me to deal with the hotel myself because they couldn't reach me. I would never use that site again, horrible experience. F Booking.com.

Never again will I ever use this site again. I had a problem with my apartment and I had contacted the host but unfortunately issues wasn’t resolved and I complained to Booking.com and issues wasn’t resolved either.

Booked a room at the Armoni Inn and Suites in New York earlier this year. Upon arrival we discovered the air conditioner was hanging from the wall, and you could see outside, there were dead cockroaches underneath the bed! The staff was rude and condescending towards my wife and I! We stayed there for one night and checked out because it was deplorable! Filthy carpet, the entry doors do not lock and there was no Continental Breakfast! I was basically robbed for $973.86! Booking.com claimed that they have to contact Armoni Inn and Suites to start the refund! That never happened! Booking.com gave Armoni Inn and Suites my money even after I sent them photos of the conditions there!

Booking.com booked me a Deluxe Quadruple Room but upon check-in, America's Best Value Inn said they had no such room. We were charged extra for this room. THERE WAS A STABBING REQUIRING POLICE, AMBULANCE AND EMERGENCY PERSONNEL!!! Secured doors had wires cut and could not be closed. Air conditioner blocked other nearby exit. We paid for breakfast for 3, but there was NO breakfast, nothing but MAGGOTS around and under the coffee area. I REPORTED THIS TO BOOKING.COM AND NOTHING WAS DONE TO CORRECT THIS.

Due to a strike from Air Canada, I was left stuck in Calgary with no word from Booking.com; the only thing support told me is to wait, for a whole week, to get an answer that they couldn't rebook my flight and that I should call Air Canada myself. No one cared if I had to spend way more to stay in another city and no compensation was given, only a promise of refund.

Updated on 08/25/2025: Booking.com’s car rental service is misleading and untrustworthy. I booked a car for a week in Florida in March through their platform with DM Management, advertised at $240 Canadian. Despite paying in full, I was charged an extra $504 Canadian, totaling around $760 Canadian. This false advertising, combined with poor customer service and no clear resolution, shows Booking.com and its partners, like DM Management, engage in deceptive practices. Avoid booking rentals through this site! This is short, direct, and focuses on the false advertising by Booking.com. I tried to dispute the charges however CIBC MC told me that I have to solve the issue with Petite Créancier QC!! Go for solid Rental Company not through this website.

Horrible customer service. I called, emailed, help desk, and got zero response. Save your money or go thru another booking site. Lost customer forever. I have spent 3 hours just today trying to get answers and have got nothing but a headache.

They’re all nice and easy if things go as planned but this life … if one needs to make a change or cancel forget it. They can’t be reached or bothered. I spent hours chasing them down/ on hold / calling hotel property back for the fourth time etc. Still no resolution. It’s an awful company. I’ll never use them again. BEWARE.

Buyer beware!! Online booking changed the date I requested. I realized it immediately upon completion. I called the hotel and they couldn’t accommodate me as they were full for the night I needed. I have tried multiple times to contact Booking.com and no resolution. It’s a finger pointing match between the hotel and booking.com. Customers Service is HORRIBLE! No live person is available. They have AI bots only. I am out $343.11 and will never use use Booking.com nor Comfort Inn Hotels again.

Do not use Booking.com. I booked a free cancellation room for 1 night and never received my refund even though I cancelled within the time period. I have been calling them every week for 2 months and they give me the runaround and I waste 20 minutes on each call with no resolution. I’ve been told that the refund was issued (which it wasn’t) and since then I’ve been told that the senior team hasn’t approved it or someone on their side followed the wrong process so now it’s taking longer. I've provided proof that the money was taken from my bank account and had to provide them the booking details several times by email despite it being on their system. There is no reason that a refund should take months and that I should need to call every week. If I could give zero stars I would as I will never use them again.

We booked a room and when we showed up the place was a total dump. Booking.com could not and would not cancel our reservations or give us a refund. My family used Travelocity and Travelocity was very helpful. The canceled our reservations and refunded our cost. I will never use Booking.com again.

I need to bring up a very serious issue regarding the apartment I booked in Montreal. I made this reservation three weeks in advance through your app, because I wanted to make absolutely sure there would be no problems. I was traveling from Toronto to Montreal and Quebec with my family, and this reservation was essential for our trip.

Do not use this booking site. They falsely advertise and then won't take responsibility or make it right. Unless you want to waste money on a vacation you won't enjoy book elsewhere. Our so called Villa was full of black mold and no one is taking responsibility for it.

0 stars. I had an offer for $50 off. I applied the code and it showed the reduced total but when I got the confirmation it showed the full amount. Customer service is NON EXISTENT with this company. I was put on hold for 35 min two different times. Called a total of 4 times and it was NEVER resolved. I won't use them ever again!

ABSOLUTELY HORRIBLE SERVICE. We booked a flexible ticket for $2100 and when we called to change it, we were told their systems don't work, or to call back or that we will receive a call from them. I literally have an email saying the fare change is $5000 CAD, is this fair? We have lost money, booking, time and patience over calling these guys repeatedly. If you care for your money, sanity and peace, DO NOT BOOK WITH THESE SCAMMERS. Not even worth 1 star.

I will never in my life use Booking again! They have refused to send me my money back going on 2 months of waiting. After emails proving a $280 refund amount!! I call and call, get lied to hung up on more times then I can count! Absolutely disgrace of a company! Especially when the hotel is under investigation after we canceled staying there. We couldn’t find a room that didn’t have piss or blood stains!! We tired! What a Joke!! I’ll make sure everyone I know NEVER USES BOOKING!!! I will NEVER USE BOOKING AGAIN!! If I could give zero stars I would!

I purchased travel insurance. I tried to get a refund because of the pending hurricane and the fact that the place we were staying, the Outer Banks, was being evacuated. I spent hours, at least 8 phone calls, and issue was unresolved. I kept getting the run around. I would NEVER book through them again.

I could not believe that Booking.com would leave someone unable to manage their account due to a typo in the email address used to book a reservation. They could not change the email address so I could not get booking reservation number and Pin. I need those to change the email address but then an only send the info via email which I could not get. Talked to customer service and one person allowed to give confirmation # but not pin. I can't cancel and due to car breaking down. So I am stuck paying for the room even though I can't make it. All because my email was off 1 letter and they would not change it even though they verified my identity. That is lame and I know it was my error but it was an easy fix. They could have fixed it giving me access to my reservation and now it will look like a no show. All I wanted to do was be there for my Mom's 90th birthday. How sad the procedures don't allow for corrections. I will never use this site again.

Made reservation through Southwest app. Hotel popped up as free cancelations. Once I made the reservation it then showed the room rate I was given had a cancelation fee which was the while rate of the stay unless I canceled within 72 DAYS. Not hours. The reservation was made 30 days in advance so I was already inside the 72 DAY mark. Called the hotel themselves and Booking.com, neither would let me cancel without paying the whole rate for the stay. DO NOT USE Booking.com.

Booking reservations is easy with Booking.com but sometimes, their information is not accurate. We ended up paying for parking, although Booking.com said our hotel had free parking. We opted, and paid for, the rate with free breakfast but were told that our hotel did not offer free breakfast. Booking.com advertised our hotel as having an indoor swimming pool. Turns out they did not have a pool at all. Booking.com has actually, at times, cost us more money than booking straight with the hotels.

I would strongly encourage consumers to call hotel / motel directly rather than go through Booking.com. I recently stayed at a Super8 in Kerrville, Texas. The front desk clerk said I could have saved $20.00+ had I booked directly with them. What?! After the fact, there is no price matching. I called Customer Service & spoke with a customer service rep in Singapore who basically said, “Too bad, so sad, we won’t refund the difference.” Never again!

I would suggest never using booking.com for your hotel reservations. If there is any issue at all they are not capable nor qualified to resolve the matter to any satisfaction. Reserve directly with your preferred hotel or utilize another site.

I cancelled a reservation that I had made for my son. The hotel was gracious enough to return my money back to Booking.com's virtual credit card but Booking.com will not pay me back. I'm going have file a dispute with my credit card company because Booking.com keeps giving me the run around. Will never use them again.

We are from TN and booked an apartment in Florida for 5 nights. I even received confirmation and many correspondence from Booking.com. When we arrived at property, we texted to let them know. They saw where we had booked but overbooked and had no options for us. That made for a terrible day when it was supposed to be a wonderful gift to our son for graduating and enrolling and leaving for college. The owner said they have that problem with Booking.com often. I told them they should not do business with organization such as that. We looked for another place to stay and at least 3 properties said the same thing about Booking.com. That left us in bad place because our money was tied up with them. I usually use VRBO and I do recommend them. Always dependable.

Absolutely atrocious customer service. Said we were upgraded to elite status at the resort, got there, and resort staff said Booking never made the correct reservation. After 4+ hours of chatting with their worthless AI bot and then even more worthless human representatives (3-4 of them), nothing at all was done. Wasted a big part of our vacation dealing with their incompetence, only to receive zero help. Not even to mention the $1400+ resort credit they promised that the resort knew nothing about.

My first thought is that there’s no option to give 0 stars. The vehicle insurance is a fraud. If you file a claim they never get back to you. The customer service doesn’t have an idea how the insurance works and they don’t have a phone number.

Booking.com is a scam. They will take your reservation, not give you a reservation number, then have no way of contacting them to get the number for the reservation number, because, you need a reservation number to call them. Email route did the same thing. Avoid this scam company as much as possible! Never do business with them!

Booking.com is a horrible company. If you value your money and your time DO NOT USE THEM FOR ANYTHING. They received the money back from Spirit for my cancelled flight in July and completely stole my money saying they refunded back to the original card, which was a lie because the bank already confirmed that there was no refunds made to my card.

Do not trust Booking.com! They will screw up your reservation, take your money and leave you stranded in the middle of the night. They told me to wait over 3 hours to see if I could get a refund to start with at 2:00 am on a Friday night until 5:00 am.

I made a recent reservation from Orlando to Buffalo with a hotel and car rental. Both companies double charged me and Booking.com wants me to document, send all the paperwork to them so they can get my money back in 30 days. Now I find this totally inconvenient. It’s not effective. It’s not efficient and Booking.com. Doesn’t care about the consumer. They care about the vendor they work with so with that being said, I’ll never book with Booking.com again. I’ll go right to the vendor and book with them so when I check out, it’s stress free. I’ll pay that extra couple hundred bucks to have that peace of mind and not stay up at 12 o’clock at night wondering why I got double booked and why there’s a hold on my credit card for $1500.

If I could give zero stars I would. Been calling for days to cancel my reservation and they won’t do it??? This company is a scam. DO NOT USE THIS COMPANY!!! I am now out $300. Been hung up on several times trying to get a supervisor. Absolutely ridiculous.

They don't want to refund anything and you never speak to a real person. I hate I got pulled into it. Damn. 😞😭 If you can just try to book directly through the hotel. It's just crazy how they conduct business.

Utterly DESPICABLE outfit! Promised a refund of €500, which was a mistaken charge, within 10-12 days over TWO MONTHS AGO! Received nothing but obfuscation, bare-faced lies and utterly deceitful, disingenuous gibberish.

I was quoted a total price by Booking.com with all taxes and fees included but then charged a higher amount when I got to the hotel. When I contacted booking.com all I got back was an automated response. I will go back to using Expedia because they are upfront about all charges.

Horrible. Cancelled a reservation online. They never responded. They still billed my card. They never responded. Never use them again. They shouldn't be allowed to do business. I would not recommend them to anyone.

Never use Booking for anything! Back in May I booked one room in Uniontown PA thru booking and when we got to the check in we were informed that Booking booked us two rooms so we walked out of the Hampton Inn. It’s a scam! Now we lost our dispute with our credit card and have to pay $165 for nothing for cancellation fee and it was screwed up by them!

Booking.com continues to let CROOKS & SCAMMERS post listings of their excursions on their site after multiple complaints that the company is scamming people!! Get this company off of your site!! 3 Hours RastaSafari ATV Cultural Ride from Montego Bay/ Falmouth. I booked this excursion because in the overview it says ATV, helmets, and lunch are included. On the “what’s included” section it does NOT specify that the ATVs actually are NOT included (it says no fees or taxes included but that’s very vague and considering it says ATVs are included in the overview, that’s the last thing I expected they meant for “fees”).

I see all the bad reviews for Booking.com and was kinda worried, but honestly, this site’s been nothing but clutch for me! Booked a sweet hotel for my Europe trip super easy, and the tons of real reviews helped me pick a gem. Prices are solid too. Only thing is, the cancellation policies can be a bit confusing sometimes. Still, it’s a lifesaver for travel planning!

Extremely poor customer service. No safety for customer. We booked an apartment in Italy and when we showed owner demanded extra $300 euro for children when the booking already stated 2 adult 3 kids. When we said that is not what is stated on confirmation, as we were only expecting to pay city tax. Owner denied access to property and later marked it as a show and took our money.

Don’t take any airline tickets from Booking. If you wanted to cancel in the first 24 of booking they will never reported to the airline so if you know the penalty you will keep the tickets and this is what happened with me.

That was last Monday (August 11, 2025), and now, after giving me the run-around for three straight days, I was just told by the tenth customer support person I've dealt with that I have to wait for the rental period to end. Then I have to jump through a few loops, create a bunch of documents, and file a claim.

Recently had the worst hotel experience ever. Was double charge and threw customer service gave me the runaround. Been using Booking for years and will never use them ever again after this last booking. I have nothing good to say.

Booked a hotel using Booking.com ‘colts neck inn’ in colts neck, New Jersey. The bed was saturated in water. They had no other available rooms so we chose not to stay, went to front desk and canceled. This was over a month ago. I have spent hours on the phone with booking representatives getting zero results. The room cost $270. I haven’t gotten one penny back. I wouldn’t want this to happen to anyone else so I’m writing this review. Please do NOT use booking.com. Absolute nightmare..

Booking.com sucks! They use ai for all phone calls and is completely useless! I had an issue with a hotel stay and they refused to do anything about it! They said it was on the hotel to make it right! Seriously, what is the point to pay for protection insurance with booking.com if they don't honor it? If a hotel doesn't keep their hotel clean and bug free. Do you really think they care about making anything right? I would have NEVER booked it if I knew what the place was really like! Nobody wants to pay to stay in a bug infested place! 0 stars!!!!

If there was minus stars I would give them. They confirmed my booking and when I reached the hotel after 12 hrs of driving with 2 kids, hotel said Booking.com cancelled the booking. And hotel said they are sold out and booking.com should never have confirmed booking in the first place. When I tried to reach booking.com no one answers on chat.

These people are scamming. When you get to the hotel the hotel see your resume but they don't see your virtual card. Well they supposed to pay you so when I got there I was I had to pay again. Now it's been 2 weeks and I'm still waiting on my money and they act like they don't want to give you your money.

Complete trash!! DO NOT EVER USE. Will scam you out of your money owed, and will hack your accounts. I got both mine and my husband cards hacked. This company does not have ANY customer service in America, it all is in Amsterdam! Spoke to a representative who was the rudest person I have ever encountered, did not assist and hung up on me when I was trying to explain what was happening! If I could give 0 stars I would. Needs to be reported to the BBB!!

Horrible experience! I will NEVER book with BOOKING.COM ever. I booked a flight via Booking.com but the airline changed the flight last minute. I requested for a rebooking. I was passed around and was repeatedly told “Contact the airlines directly.” When I contacted the airline reps, they’d refer me back to Booking.com. I asked to talk to a manager but was not allowed to. I have also filed a complaint against the airline and Booking.com. They have a very disappointing customer service. Some of their representatives were even raising their voices when I talked to them - very unprofessional service. I will never be booking again with Booking.com and China Airlines. I will not recommend them. I learned my lessons the hard way. Their paying customers deserve better.

Booked a hotel and paid on advance. Hotel had an issue with booking and I agreed to get the money back and not stay. That was 4 months ago. Booking still has the money and ignores my emails to b this day. Worst service!!

Most of the time, my experience with Booking.com has been great. However, I was frauded on August 7, 2025. On Thursday, August 7 between 12:00 PM and 12:45 PM, I tried to make a single ticket purchase for Guided Tour of the Palace of Versailles on Booking.com. Each time I tried to make a purchase, the website said that my payment was not accepted. I tried about 10 times. After each try, I checked my email as booking.com confirmations are sent immediately. There were no emails. However, at around 2:00 PM, I checked my email for a different reason and there were two bookings made at 1:54 PM French time. I checked my card and there were two charges made. I only wanted one so I accepted one and cancelled the other which I did not authorize.

I am so disappointed, I have spent 4 days and still can not seen to cancel a reservation for a trip to Ireland. It is just 3 day stay and no one seem to be able to answer phone or and e-mail. They do this for a living. Never again will I book with them for travel. I see why they get a 1 star. It's not that hard to cancel a reservation. Answer the phone, follow thru. Neither of that is what you can get them to address! I am on my 5th day and on hold for 25 min on a "first in line"... get it together. Booking.com is not the company to use.

The hotel confirmed they approved my full refund weeks ago, but it’s still unresolved. I’ve contacted both the hotel and Booking.com multiple times, only to be bounced back and forth with no progress. We have spent over $100,000 with Booking.com in the past ten years, yet this is the disappointing treatment we can expect... I would caution others to be aware of the difficulties I’ve faced in getting a straightforward refund — one that I never received.

Booking.com has neglected to resolve an issue involving failure to refund the agreed upon amount due to misadvertisement of purchased hotel. I have been on the phone for countless hours with the corporation who fails to accept responsibility for the failure of the refund having been issued within a timely manner (over 2 months at this point). Their customer service has been poor, inconsistent, and they have even fabricated their actions at one point (stating they had called back when they had not). Despite evidence the hotel has done their part, Booking.com has still not issued a refund.

I booked a flight that was advertised as including baggage. When I arrived at the airport, I was told the baggage fee was not included and had to pay out of pocket. Bookings.com confirmed they would reimburse me, but it has now been three months. They keep stalling and have already asked me to resend my receipts four separate times. Beware when you book with them. Their information is not consistent.

Absolute scammers. They work with a company called GoToGate who scammed my parents out of $1,700 and promised to refund and never did. They changed their flight without notifying them, which resulted in the complete destruction of all of their plans. They promised a refund many times after they made this mistake and they ignored us and never gave one. Do not use Booking.com OR GoToGate for any of your bookings! Trust me. It's not worth the "savings" they promise you.

The worst!! Never book with them. They never allow you to cancel, charge for any changes and make your life hell while dealing with them. Stay away!!!! First you deal with a bot that can't help then you wait forever to be told by some no mind too bad so sad. They are the worst!!!

Title: Flex flight ticket was NOT flexible — wasted time and misleading service. Review: I purchased a flight ticket on Booking.com with the Flex option and paid extra for it. About a week before departure, I tried to change my flight. One agent told me I could change up to 24 hours before, another told me to contact. So I did. One agent told me to contact the airline directly. Another said I could change for an additional $52 and sent me a payment link — but the link kept giving errors.

This company is HORRIBLE! I have called Booking.com LITERALLY 10 times in the past week and a half to find out why I haven't received my refund (had some issues with the room at the hotel I booked). I have sent all the "proof" (3 different times) that they requested but they continue to say they haven't received it. The hotel has sent them MULTIPLE emails and called them MULTIPLE times but Booking.com keeps telling me they can't get a response from the hotel. LIES!

Do not book with them, especially if it's a private condo or rental home!!! I called property manager to cancel, runaround. Called Booking 4x's. Calls dropped and we were disconnect! In one hour I got nothing accomplished! From the get go it seemed non legit! And fighting to get cancellation fees waived! I guess I'll have to take higher actions!!! STAY AWAY FROM BOOKING.COM and anybody with rentals on their site!!!

I made a last minute reservation through Booking.com for a flight the next day. On that next day, Booking called and canceled at the last minute. Bad enough there was a definite language barrier with every agent, and I spoke to 3 throughout the day, the arrogance and insensitivity to my immediate needs only had all 3 agents tell me to wait two hours for them to fix the situation as they said it was "elevated" to a priority status. Not true as I called at every 2 hour interval and was told by the 3 agents the same exact falsehood. 6 hours later with my flight in limbo, Booking called and said they were unable to complete the reservation process. A whole day of worry and anxiety for me only to find they never contacted the actual airline.

If I could give zero stars, I would. Awful experience using their service for an airport pickup to my hotel in Barcelona, Spain. They sent drivers who couldn’t speak English, Spanish, or French—rude, aggressive, unprofessional, and unsafe. No identification, acting like a mob. I was forced to walk far outside the airport to reach their car after nearly an hour of heated argument. I won't recommend Booking.com at all.

They lack transparency, follow-through, and communication. They put myself, the hotel I booked, and the third party vendor I used through 3 days of hell. They use gas lighting techniques and talk out the sides of their mouths. They are not respectful of others time.

We booked a room on August 2nd through Booking.com to stay at The Courtyard by Marriott in Ann Arbor MI for one night on August 5th. The Booking.com site said “Free Cancellation“. We needed this stay because our son was in the hospital with cancer & we live 4 hours away. He died on August 3rd. On August 3rd I went to the Booking.com site & input the cancellation & got an email saying they sent the cancellation request to the property.

I wish I could put a -1. The guy Steve from Jersey was very disrespectful. He promised something and he didn’t deliver. I had water a stroke and I was not able to get to Florida. I will not be booking with you all anymore. Waste of time and money.

Beware – (Booking # **). This review is about Booking.com, not the hotel. I booked a plan with breakfast, higher paid, but later found breakfast was auto removed without my consent. Customer care refused to fix it without a screenshot, even though I showed proof of a technical glitch in their pricing. Advice: I can’t trust Booking.com to honor what you paid for. Strongly suggest to take screenshot of your booking steps.

Very dissatisfied with the refund service. Airline changed flight hence I cancelled my flight on July 4th and since then till today daily I am following up with Booking.com and they are not issuing my refund, they say Airline has to pay them. Only then they can give money to users. I had to contact Airline and request them through calls and emails to pay booking.com. Airline sent me an email on July 29 that RA number is approved. Still booking.com tells me business to business transaction hence have not received money. My friend who booked flight directly through Airline got his refund in a week of cancellation. I would recommend everyone not to use Booking.com and book flights directly through Airline to avoid this situation and hardships of following up daily. The customer service also disconnects your call and chat without giving any solution stating that we escalated.

Booking is a waste of money! I recently stayed at a hotel that was completely ran down!! Will add pictures below. I contacted Booking. They completely given me the runaround. The room was $971 for two nights! If I would’ve canceled my stay I would’ve had to pay $970 dollars anyway! Tell me why I didn’t get the service I should’ve been given. Also while me inquiring for a partial refund the conclusion was to give me $48 dollars!!!! Oh I’m hot because this is unacceptable! They aren’t answering my calls! Every time I am able to get though they come with sob stories. It’s just ridiculous! Ready to reach out to my lawyer because this is unacceptable and I will neverrr use this app again!!!

I rented a car on Booking.com with Expedicar, Bucharest, Romania. The local agent refused to accept my credit card because it didn’t have the word CREDIT printed or embedded on it. This was the same credit card I used to pay for the reservation on Booking.com. I called your customer service and he gave me the run around for more than an hour before finally Canceling the reservation with partial refund. Not a full refund that I was entitled, they kept their commissions. Expedicar agent was trying to squeeze us for another 400 Euros. My vacation was delayed and was late for a wedding. Booking.com Customer Service Representative failed to fix the simple issue and wasted our precious vacation time. American Credit Cards don’t all have the word CREDIT printed on them as the Romanian agent claimed. We used this card in many countries without problem. I rented another car with the same Credit Cart. They are running a SCAM.

If I could rate 0 I would after dealing with their customer service! All the ease of booking doesn’t matter since they aren’t able to back their website/platform's error just because they can’t find the glitch. When we selected our dates we were staying the night of the 2nd. The platform changed the dates to the night of the 3rd without notifications or anything and while completing booking we noticed it was the wrong day. We immediately called and tried to get this issue resolved but got no answers or help. While trying to get help on their customer service line we were placed on hold for approximately 10-20 minutes per call. After 20 minutes if you are still on hold the call will hang up and you have to start from square one again and be placed on hold yet again for 10-20 mins. After doing that cycle over 3 times I finally got to talk to my first person/customer service representative, in which I was hung up on and had to restart the process yet again.

Booking.com offers zero customer support when things go wrong. I booked a trip for visiting family, only to have the host cancel at the last minute. Despite this, the platform insists you resolve it directly with the property—no real help offered. Emails go unanswered, and there’s no way to reach a live representative. It’s a deeply frustrating experience and reflects a shocking lack of accountability.

We are the owners of Bryce Trails Bed & Breakfast and use Booking.com as vendors. We have been attempting to work with Booking.com for three months now to update our bank details so that we can be paid for our bookings through their site, all to no avail. We have spent HOURS on the phone and have sent dozens of emails back and forth, and for whatever reason, now they've sent us a $200 bill! They can't pay us for our bookings, but they can bill us for the money they haven't given us?! Booking.com, we are in your extranet system. Please reach out to us as soon as possible if you can help us.

Beware…Do not use Booking.com, if your flight is ever canceled and are due a refund you may never get it. American Airlines issued refund to Booking.com. It’s been 30 days. I still don’t have my refund.

This has been the worst experience with any travel company. I confirmed a Fourth of July motel reservation through Booking.com, drove 15 hours to check in, and was told there was no booking. Booking.com told me to rebook via Expedia and assured me they’d cover the price difference for my whole VAC booking. Because their Amsterdam office was already a day ahead, they couldn’t secure any room, forcing me to pay over $500 for a single night so my kids and I wouldn’t sleep in the car that night. I promptly sent my invoice for reimbursement, but after weeks of promised 15–30 day processing, I’ve received nothing. Every call ends in a disconnect as soon as I mention my claim.

I used Booking.com to book and paid for a car service from JFK on July 30, 2025, but the driver never showed up. We waited for almost an hour; I had paid $108 and was expecting there to be someone to pick us up. You can't reach a live person when there is an issue, so we ended up taking another taxi and paid for that as well. Now as I try to get a refund for the service that wasn't received, I still can't get a live agent on the phone. I have emailed customer support but I'm guessing that goes to an "unsupervised" mailbox.

I had a terribly unfortunate experience with a stay booked through Booking.com. I booked a stay for one night and that booking was subsequently cancelled by Booking.com not myself. I then discovered that my credit card was charged for this stay. I have been trying to reach a real person at customer service to resolve this issue but can only speak with an AI monitored representative?? This AI agent for a reservation number which I don't have as they conveniently cancelled the booking with an confirmation email. Because it is AI you cannot ask to speak to a real person. I cannot understand why a supposedly large company can operate this scam. I unfortunately should have checked the reviews before making my booking. The terrible reviews go on for pages. Luckily I did not lose money to the extent that some of the reviewers are stating. I am posting on every travel advisory site that I can find to alert people from making the same mistake that I made.

Thank you, Mohammed for your help! We were at the hotel with the wrong date! Mohammed called the hotel and fixed everything! Great customer service!!!! I will use Booking.com in the future. Was very happy with results.

I booked a reservation in July for my family reunion in Fresno, Texas. Upon arrival I was absolutely in a state of shock. I sent a Booking.com My review from which they failed to post on their site being it would have been deceitful for others. My review is under no circumstance deceitful. I want others to realize the negative experience that I had with that being said they are rejecting my review so I’ll just repost it that others may be able to read and not be deceived by the post. Have a great day.

Do not use Booking.com. Misleading pre-hotel reservation, confirmed wrong date, would not correct it, said hotel needed to correct and, of course, hotel said booking.com had to correct that they had no control over that side of things since it was booked thru booking.com. Terrible automated messaging via their “customer service”— save yourself money and headache and book directly with whatever service you are browsing booking.com for. What a scam.

Buyer beware. Do not use this booking site. They have poor customer support, the properties are run down and they provide you with no resolution. The property I booked was not as advertised and was unsuitable to stay. I left the property and booked an alternate hotel, when I reached out with all the evidence of a poor quality experience they did not respond to me. I never received a refund or any acknowledgement from them for the dissatisfaction. Extremely poor service and little to no assistance with your booking. I suggest booking with the hotel directly so that they are held accountable.

I wish I could give them a zero. It took me and my son 7 hours to cancel a reservation. Every time I called I could only get AI. Tried many ways to get to a person with no luck. They needed a PIN number which was never provided. Sent many emails with the confirmations, hoping that they would email the PIN, but no luck. The hotel could not cancel, only Booking.com. Finally the hotel provided a number that got me to them. 1-470-363-2501. I will never use this booking service again.

Worst customer service. They don’t answer emails and hanging up the phone when they don’t know how to answer you. You have to be on hold for more than 20 min to wait for somebody who answers you and ask you to wait more while he hanged up the phone.

Booking.com lists hotels that they know are fraudulently depicted. I booked a stay at a Baymont by Wyndham, which had great (obviously fake) reviews that led me to believe the hotel was a safe, clean location for my family to spend a night while traveling. Upon arrival at the property, I could tell immediately there would be multiple issues. It was late at night, and there were a lot of sketchy, very apparent drug addicts hanging around in the parking lot and going in and out of rooms.

My wife and I booked a stay at Lakelawn B&B in Yarmouth, NS through Booking.com for two nights in Aug 2025. The B&B had a wonderful review rating and we trusted that listing on the booking.com site were legit, were at least meeting minimum health standards and would respect legit complaints. Upon entering the motel there was an overpowering musty/moldy smell which immediately attacked my wife's asthma. We could not stay at this location and neither the B&B or booking.com responded to our concerns. Instead gave us the runaround and did not issue a refund. I will be taking this issue to our federal/provincial/municipal authorities to complain about the possible growth of mold in the B&B motel. It seems that simply anyone can register their rental property on booking.com. Buyer beware!

Horrible service. Been trying for weeks to get refund from bed bug hotel. I call their customer service and twice now I've been told they would call or email back next day and they never do it. Now you can't even get a human. Phone is answered by AI. And it's asking for confirmation numbers and pins. Deleting their horrible app and will never use Booking.com again.

I don’t recommend this site at all as they don’t respond you. Their support team is awful. I booked a room in Toronto and check in time was 4:00pm. I reached the place at 4:00. Calling the owner no one answered. Knocked the door no one out. Sit there for 30 min. And then owner said please come after 5:00. And I cancelled the room and book another paid more money and now I am trying to connect Airbnb for help and refund. But no one is responding me. I have all the screenshot for them.

DO NOT BOOK WITH THESE PEOPLE.. THEY ARE 3rd Party and Do Not give you accommodations if you are not pleased with a facility upon arrival. They make you wait 48 hrs for an answer. If request a full refund they only going to give you partial. Representative keep hang the phone up and not returning. And I received a email for a $27 credit.. Will NOT be booking through them ever again.

We had booked 1 night in July 2025. The property had no hot water and allowed us to cancel with no penalty and refunded the money to Booking.com. Booking.com has yet to refund me. I have called customer service 3 times this week and emailed. They state they are waiting on a written confirmation from the property (supposedly the property needs to reply in 30 minutes). I will list as fraud on the credit card and not use this company again. Should not be this unreasonable, especially when the property already returned the funds!

THIS IS A SCAM!!! Don’t purchase through this site. It’s located in the Netherlands and you CANNOT GET A HUMAN TO HELP YOU. I rented 4 nights from a hotel that I got to refund my money. But since I booked through this SCAM unknowingly, I haven’t been able to get my money returned even though the hotel refunded their part two weeks ago! I sent an email with all things documented as they requested (it’s their email receipt), yet their dipshit AI won’t even recognize their own booking! Nor can you get past it to speak to a normal person. This is a total SCAM!!!

I had a terrible experience using Booking.com. I rented a car in Dublin, Ireland. I was delayed by the airlines. I contacted Booking.com and was told that they had notified the rental company. NO! They did not even tell them we were coming in the first place. I paid for a 7 passenger car - got a 5 passenger car that almost didn't fit the luggage. No assistance available - no live contact info. I do not suggest using them.

Booking.com cannot be trusted to verify legitimacy of their confirmed bookings. Tried customer service three separate times with absolutely no resolution. Worst possible experience nearing a complete scam.

I do not recommend using this site, it is very deceptive and misleading to customers. The price is was quoted for a car rental was not the amount I was credited when I went to pick up the car. I have not had any issue like this with any other car rental site I used before. Do yourself a favor and don't use this site.

I had the worst experience of my life traveling abroad, all because I used Booking.com. I booked both my hotel and airline through them a full month before my departure. I did everything right—I researched, called the hotel to confirm, and made sure all my bookings were secure. When I arrived at the hotel, they told me there was no reservation under my name. Even worse? I had already paid in full online, and the payment was taken from my credit card. The hotel told me they never received anything from Booking.com and that I would need to pay again if I wanted a room. I had no choice—I was in another country with no support, so I paid again out of pocket just to have a place to stay.

Horrific experience costing me $1,600 extra. Booked a house in the UK months before travel. A few days before flights from US to UK. I start to send emails about where is the final address and instructions? No response from property owner. I email Booking.com. No response. We get to the day of travel. I start to call the owner of Evergreen Property in Hornchurch Essex. I’m told I’ll get the details in an hour. I’m suspicious so I try to call Booking.com. 20 minutes on hold. I get a lady that says she called the owner and he’ll send the details. Then offers to cancel if I pay a cancellation fee! Then promptly hangs up on me when I point out I’m not getting what I paid for so why would I pay a fee to cancel. Also what would the company do to help now? I have nowhere to go.

I booked a room for a Florida trip and the money was taken off my card and not five minutes later I get an email saying my reservation was canceled and I will get a refund and 7-12 days. This is crazy that they can just take your money and not give a reason why they canceled but won’t release my money for weeks.

I booked a hotel in Owensboro, KY for my military son and daughter and family. In order to cancel I had to get a confirmation from the hotel that it was okay to cancel without fees. I have called and emailed repeatedly. I drove to the Hotel and it is not built. The proposed owner was kind enough to send me an email cancelling. I contacted Booking.com over and over. They will not listen and continue to call the number on their website. It doesn't work because it isn't built!! What terrible business people

Beware: Bed Bugs – No Help from Host or Booking.com - Welcome London - The York Property in London. We booked this apartment for a stay in London and unfortunately discovered bed bugs a couple of days after check-in. We contacted the property management right away, expecting help — instead, they denied responsibility and tried to blame us, which was completely unacceptable.

Booking is a complete joke. Customer service is horrible. They will put you on hold and hang up. We paid for a hotel through booking. The site vs online pictures were completely wrong. 4th floor windows that opened, no AC in rooms, water stained ceilings. When the refund was supposed to be provided… booking demanded verbal and written consent from the hotel… after that was given they refused the refund. To date we have received nothing. Please beware it’s absolutely horrible. BBB has been contacted as they have stole over $1000.

I booked a property Villa White Wringin Borobudur Indonesia, Phone +6287781124060 on Booking.com. Turned out that it was a scam. The property did NOT even exist. The phone number was also fake. My credit card was charged. I have called and emailed booking.com several times. Every time they give me the same answer that they’re investigating. Horrible service, no respect for customers. Unbelievable. How can they list the property that doesn’t even exist and phone number is fake.

I made a prepaid car rental through BOOKING.COM with an Ideal Rental out of Miami, Florida. Ideal rental Co try to scam me for a prepaid SunPass in Florida by telling me it was required by Florida law. Not true. They then charged my credit card for 430$. I told them there is no such law in Florida and please refund my $430. They told me to return their car their car first and did. When I asked them to return my prepaid charge they told me Booking.com have not paid them yet. I got customer support at booking.com and that began the runaround and now neither is refunding me any of my money. Booking.com is not based in United States and believe they are in the UK. Is this political, you tell me American. I had the for only three day and the rental company tells me to bring their car back. And booking just told me I’m out of luck. Stop using them.

This site and the associated telephony, service agents are horrible. Long wait times, hang-ups, false advertising of rooms that are not actually talk have been our experience. To make changes is like pulling teeth while spending hours on the phone with terrible service. My last order with scam of a site!

NEVER EVER EVER will I book a package trip with United Packages or BOOKING.com. This trip turned into a nightmare thanks to the complete incompetence of United Airlines Packages and Booking.com. Not only did their combined chaos ruin my plans, but it ended up costing me thousands of dollars more — All due to their lack of coordination, misleading information, and total absence of customer service. I booked a package deal in April through United Airlines and made the full payment for flights and hotels for 4 people to Japan in July — And what should’ve been a dream trip turned into a complete disaster.

Never Booking with Booking.com Again! Absolutely the WORST experience I’ve ever had with a travel site. I tried to make a last-minute hotel reservation, and somehow the dates were magically changed during the process. When I noticed the error and tried to cancel, they refused — unless I paid an outrageous $460 cancellation fee. Are you kidding me?! Booking.com tried to pass the blame off on the hotel, saying it was their policy. That was a lie. I called the hotel directly and they were more than willing to help — but they told me Booking.com wouldn't let them make changes. So clearly, the issue was with Booking.com, not the hotel.

The landlord pulled a bait and switch. We booked and paid for a 3 bedroom/2 bath house at the city center of Belfast. The morning we arrived, the landlord said that property was not available and put us in a filthy 2 bedroom/1 bath apartment no where near the city center. Began emailing booking.com the next day. No response. Still fighting for a partial refund.

I wish I could give zero stars. Their “cancellation policy if you hate it” is not real, we checked in and immediately called Booking.com when we got the room to change us to another hotel. Photos of the hotel online are not real either. This hotel had mold everywhere, a blood stain on the bathroom wall and the carpet was wet from the leaking AC unit. I explained the mold was serious issue for my daughter with asthma. Both the hotel and booking.com refused to refund our money for a 4 day stay after only being there for 20 minutes. I will NEVER use their site again and I’d recommend no one else does either, given how many bad reviews they have.

I reserved a ride from Panama’s Tocumen International Airport to a location in Casco Viejo in July 2025, inputting time of pickup, destination, etc. I prepaid for the ride and expected it to be there. There were 3 emails sent to me with a request and link to input my flight number which I attempted to respond to but each time the link failed and I could not input the flight number. The link had a problem and was not functional. I was traveling and had no phone to communicate. The ride was marked as completed and Booking.com kept my money. All attempts to get a refund have failed. NEVER USING BOOKING.COM AGAIN.

Booking.com is convenient but if you have any change in your plans, they are a nightmare to deal with. I would advise caution in using them because trips often have unexpected circumstances and Booking.com does not allow you to make changes to your itinerary even if your hotel/lodge/inn would permit. In our experience, the lodge would have allowed us to cancel our stay when our car broke down, but Booking.com would not refund our prepaid stay. We lost money because we could not stay as planned, and our hosts told us they have problems with Booking.com all the time. The customer service “supervisor” was rude to us, and we spent hours on the phone trying to resolve. Buyer beware!!!

Customer service is a nightmare, they seem uneducated and pushy. Tried to rebook, was told I could for a fee because technically missed flight (due to their slow customer service and negligence, uneducated customer service representatives on the phone/and app). Okay, that's awful. Then there's a problem with airline so, "Come back in two hours" this person told me.. Came back in two hours and then they make me wait 20 minutes to tell me they won't rebook and that I have to purchase a new ticket!! Stranded in a foreign country because of them!! This place is a nightmare and I'm terrified! PLEASE JUST GO STRAIGHT THROUGH THE AIRLINES!

Be advised that if you have an issue, a problem, or something that needs to be resolved with these people, Booking.com is not the slightest bit concerned about your problem. You will be forced to speak with an AI bot. Booking.com should be forced to complete a captcha, to filter out the AI bots that they are flinging at the public in the guise of “customer service”. It’s difficult to express in words how bad I think your service sucks. If you do go all out and make the attempt to get a live person, be prepared to hold for 30 minutes, minimum.

I booked a hotel back in Feb for a stay on Cape Cod 7/19. Booking.com charged my credit card on 7/16 but when I got to the hotel on the 19th they said they had no payment and I had to pay again in order to keep my room. I was then charged at the hotel 296.00. So Booking.com charged me more than the hotel did and never transferred the payment to the hotel. I have been trying to dispute the charge for over a week.... Multiple calls, put on hold for 30 minutes each time.... Never again!!! Do not use this site!!!

How has the BBB not shut this down yet? It’s all AI driven and there are too many issues with the software. This is a fraudulent company. They charged my credit card $105 on July 24th, then cancelled the rest of my reservation for no reason on the 27th and said I’ll incur another $112 of cancellation fees. The hotel couldn’t see why it was cancelled. I am filing fraud through my bank.

In May, we stayed at Extended Stay America in Kansas City, Mo booked through Booking.com. The stay did not work out and the hotel stated they were refunding our money to booking.com and they would reverse the charges on my credit card. To date we have not seen the reversal of charges and they refuse to return our inquiries. Horrible site to do business with.

A lot of travel sites advertise with taxes and fees. NOT Booking.com! They tell you a lower price then you book and find the price is higher than other sites. Trivago lead me to booking.com. I will NEVER use Trivago or booking.com again. Dishonest!!!

I had an incredibly frustrating experience with Booking.com’s customer service. After being involved in an accident and needing to cancel my reservation, I first reached out to the hotel directly. They were understanding and agreed to the cancellation, but informed me that it needed to be done through Booking.com. Unfortunately, that’s where the trouble began. Reaching a live customer service representative was extremely difficult. When I finally did get through, there was a significant language barrier. I explained the situation multiple times, but the representative couldn't grasp the issue clearly, nor could they explain the steps I needed to take. Instead of helping me cancel the reservation on the spot—despite my circumstances—I was told I had to go through an online process.

Got absolutely scammed by Booking.com. My family and I paid for a taxi to take us from our cruise port on vacation to the airport and they never came. After finding a way to get home, we called them and our booking had somehow changed from July 20th to July 27th despite us double checking the date multiple times. After finding this out, we had also conveniently missed our cancellation window and were unable to get a refund. Now we are out $240 and are left with a horrible taste in our mouth from this company. As we have shared our story with friends, we found many people who had had similar experiences. Extremely upset and disappointed that we ever thought we could trust this company.

I booked at a hotel we often visit. I selected a Double Room but after confirming with the hotel they said I was booked in a King and they had no Doubles available. After a 30 minute wait as agent from Booking.com told me it was the hotel's fault and only offered a refund or to move hotel, which was not an option for us. I will never trust this third party to book again.

I made a hotel reservation with Booking.com for one night - the charge with taxes was $187 - I later found a site (**) that offered the same room with taxes for $147 - I tried reaching Booking.com through their website and app - It was terrible. They basically only offer preformatted answers (no chat). I finally located a well-hidden customer service phone number and called - They required me to send the url of the better off plus a screenshot which I sent via email (which they requested) - Then the customer service guy dropped my call so I had to go through the whole rigamarole again - This time they insisted (after about 20 minutes on the phone) that they needed to hand this situation over to a manager.

I didn't book anything, I was feeling up only the lines when it opened the out fill and I put ok it went straight to "thanks for your booking". It is scam likely. I even tried to cancel 5 minutes later and they charged half of my booking. Scam or not. I already removed all my credit cards from my notebook because their site jumps into your credit card and doesn't give you a choice. Scams. I will never use this site again.

We attempted to cancel a reservation approximately 48 hours ahead of hotel stay. Booking. com responded with a canned response that indicated that they might not be able to respond within 48 hours (which they did not), and suggested we contact the hotel directly. We called the hotel and weee told they could not help us and were referred back to Booking. The best part of all was that Booking's response said they were going to reach out to the hotel to petition for a refund on our behalf. This is an absolute lie. The hotel did not even receive our initial request to cancel from Booking. I will not use this resource ever again; it is first order scam and shady operator.

Horrible And rude customer service Who takes your money but won't use the information that was given to find your. I booked and paid but never received a confirmation. Tried to give them everything to prove payment and all they do is hang up in my face.

We made a reservation with Booking.com for two rooms and booking.com collected the payment and when we arrived at the hotel, we were told the reservation was cancelled and we need to contact booking. We did contact booking but only got a robot. To have a place to stay, we paid the hotel at a higher price for two rooms.

I was very disappointed with my Booking.com experience. The hotel I booked was excellent, but the price I paid varied from what was quoted and promised. When I checked out of the hotel, I was told that I still needed to pay the city tax. The total was 5X's as much as was e-mailed to me to be paid at the hotel. When I mentioned this to the hotel, they stated they had not been paid the taxes and that I needed to contact the agency I went through as possibly they doubled charged me.

Our family likes to meet up in a teeny little nowhere place with a very limited set of accommodations. It has a pretty lake and nothing else notable. It's not my favorite, but it's a tradition for them, so we booked a room at one of the only resorts near the lake, and we took a 6-hour red eye flight, and then drove 4 hours. We arrived to our Condominium out in the middle of nowhere only to find that our booking doesn't exist and the resort cannot help us out. We're just stranded.

I had a very frustrating experience with this booking. Before confirming, it was clearly stated that no charges would be applied if I didn’t check in. However, despite not checking in to the property at all, the full amount was still deducted from my account. This is completely misleading and unacceptable. If the terms change after booking, that’s a serious breach of trust. I chose this property specifically because of the flexible policy, and I feel cheated. I’ve used Booking.com for many stays, but this experience has made me question the reliability of the platform and the accuracy of the information provided. Be careful and double-check everything—apparently, what's shown before booking doesn’t always hold after.

TERRIBLE EXPERIENCE!!!! We booked a trip over a month in advance. My uncle died so we had to cancel the first night of our trip due to the funeral. We called before the deadline and they confirmed we were just canceling the first night. We show up on that day, Booking.com still shows our trip is confirmed, and the hotel has us down as a no show. DO BETTER!!!!

They triple booked my hotel reservation. Absolutely NO customer service. Did online “chat with us”, emailed them and was told I would be contacted within 24 hours & NO response. I would never book through this company again.

Booking.com deserves No stars. Called the Legacy Townhouse 30A in Santa Rosa FL and was told Booking never confirmed. After being on hold they had the nerves to say I will have a fee for the incompetence. The foreign customer services agent, did even attempt to find a new reservation. She hung up. But I will be writing a review daily until I get my refund and some form of compensation.

Beware of Booking.com!!!! Beware! Warning! Whatever you do, do not use Booking.com! I would recommend going to Trivago, Kayak, or any other site like Expedia or Travelocity, but NEVERRRR Booking.com! It is the worst site for making reservations. I visited their website and booked a hotel room, choosing from various packages that could be upgraded, which of course increased the price. I opted for upgrades that included breakfast for four people, early check-in, late checkout, and a $50 voucher. I was happy with this upgrade and locked in at the no cancellation rate. I had no plans of cancelling ever!

Disappointed with Booking.com’s Handling of Overbooking and Fare Refund. I had a frustrating experience with Booking.com that left me questioning whether I would use their service again. I booked a deluxe studio with a balcony through their site, only to find out after checking in that the room was overbooked and unavailable. We were downgraded to a standard room with no balcony, without any notice at check-in or explanation from the property. To make matters worse, Booking.com continued to charge us the higher rate for the room we never received. I contacted their customer service to request a refund for the fare difference, but they refused to issue it—even though the price difference was clearly listed on their own site. This was not only misleading but felt incredibly dismissive.

My partner made this booking and the hotel asked for a £200.00 deposit in case of damage etc and she paid this to at the request of the hotel on the 10th April 2025. When the hotel did not refund the deposit she contacted booking.com who said they would investigate and get the refund. After waiting about 2 months and no refund, I contacted booking.com on her behalf, and was told that they would contact the hotel and if they did not refund within 10 days booking.com would make the refund.

I had a death in the family and had to cancel the reservation. I attempted to cancel through Booking.com and was advised to contact the hotel directly. The Holiday Inn said they would issue a refund but needed confirmation from booking.com. Booking.com failed to communicate with the hotel and I have been unable to receive a refund due to their poor communication with Holiday Inn. I would never use Booking.com again. Their customer service is horrible.

I booked a trip to New York City through Booking.com in May 2025 after receiving a promotional email titled: “Reward unlocked! Enjoy up to US$110 back on your next stay.” The email, dated May 29, 2025, offered 10% back in travel credits for any booking made before May 31. I clicked the link in that email while logged into my Booking.com account and completed the reservation for a trip to visit a friend in NYC. The trip included flights and a hotel stay at The L Hotel, Ascend Hotel Collection from August 7–9, 2025. The booking was completed entirely through Booking.com’s website and confirmation was delivered by Booking.com. At no point during the booking process was there any indication that the trip would be fulfilled by a third party.

Terrible customer service. Long wait times then call drops and you must start all over. They never return calls or messages. Sent photos to document the hotel price. It was rejected 2 months later because the price has gone up in the last 2 months. Customer service never checked it in time!

If I could give negative stars I would. We booked a 3 night hotel stay through Booking.com but when we arrived at the hotel they did not have any rooms available. The hotel refunded the price of our 2 rooms for 3 nights back to booking.com. It has now been 2 weeks and booking.com has refused to give us our refund after stating that they will refund us once the hotel has refunded them. Instead they gave us a 20% of the entire charge credit for a future booking.com stay as if we will ever use them again. We now have to get our credit card and the authorities involved. This company is horrendous. DO NOT USE BOOKING.com. And on top of this we also had to find a hotel on our own for the nights we were supposed to have booked through booking.com. We will also be reporting them to the Better Business Bureau. Right now we are out $2250. Please if you value your holiday and pocket book stay far, far away from booking.com!

My experience with Booking.com was horrible. There was a mistake on the name of the ticket. They wouldn't change it and at first asked for more money. On further calls they kept giving multiple excuses. They would never transfer me to a supervisor. Then they finally said they would transfer me to a special support team. They said they had released the ticket for change but the airlines said they didn't. It's not worth any discount they offer. I'm sure it would be the same for a problem at a hotel.

They booked me for a 3 week stay with my family at Quality Inn Suites Bremen, GA. The room stunk, nail sticking out of bathroom door to cut your ankle on, disgusting, never been cleaned, never been painted, carpet so dirty it made your feet black with soot, washed feet in sink, sink almost clogged from what came off feet from the carpet. AC stunk, could not read the controls on it, filter was disgusting like it had never been cleaned. Checked out after 2 days, Booking.com said 3 time over the phone they would refund me, they never did. Filed dispute with credit card, merchant (booking.com) denied claim. I was charged for 3 weeks in full for a 2 day stay. Never used Booking.com, never stay at Quality Inn Suites (Quality Inn did refund me for my deposit and pet deposit), but Booking.com ripped me off. ** reference number.

Due to a late flight I was unable to pick up my car rental on time. When I arrived at the airport the car rental was closed. I was told by a Booking.com representative that if I made another booking for a car that I would get refunded the original charge. That was a lie. I received less than half a reimbursement. When I asked to speak to a Booking.com manager or supervisor I was told I couldn’t. I could only email a week later. It’s a racket! I will never use Booking.com again. They are losing a frequent customer.

Booked a trip today with Booking and it was with a unit offered by an individual that was posted on their site. Got confirmation and they made us pay all in full today. The owner calls us and said don’t know why they had it on their site but it’s already rented. Contacted them and informed them of this and they said they called the owner so I followed up with the owner and he said he has had no calls from them. Later they cancelled our vacation and told us our money would not be refunded for 7-10 days and we are set to leave in two days. Very poor customer service Al robot answering calls to hold you back from live agent. Would never use Booking.com ever again. I have been in real estate for over 30 years and have never seen a company not expedite a refund because of their mistake. Word of mouth is bad advertising when this happens. I would not recommend anyone to use this company.

The initial flight we paid for included a connecting flight FLL to ATL to LAX. They changed our flight multiple times and then finally the only option they gave us was 2 individual 1-way tickets From FLL to ATL and then ATL to LAX. This required us to get off the plane, retrieve our luggage, go through TSA again and board the next flight within a 50 minute time frame and while pushing a wheel chair. We explained that this would be almost impossible but they said that was our only option. By then it would have cost a fortune to rebook so we gave it a shot. It wound up costing a fortune anyways. No surprise, we missed the flight.

Cannot get reimbursed for a stay at a resort as the resort has processed my refund to Booking.com who will not refund me my money. Poor customer service. Poor company and will not be using them going forward.

I will never book with Booking.com again. I was charged twice for my hotel. Contacted booking.com to get a refund and it was a hassle. I had to send in copies of my hotel and checking account statements. Tried to speak with a supervisor and was on hold for 27 minutes. This business is a joke. I would make sure you read all the fine print if you choose to book through them. I will never make this mistake again.

Don't deal with Booking.com. They have nameless shady Partners which can't be contacted. When you make reservation, you'll get a nasty surprise that it's a Partner's offer which means you can't contact anyone or change anything!!!

Horrible - never received email confirmation. No humans available only dumb AI who doesn’t know anything. Terrible communication no email confirmation - please don’t use booking.com . Try Expedia much better.

Booked a motel a while ago to a Comfort Inn in Maggie Valley NC, but had to cancel weeks before. I'm waiting for my reimbursement on my credit card. It should not take more than week to see the charge deleted.

Had an issue with our reservation and couldn’t reach Booking.com. They didn’t get back with me and I waited for customer service for 18 minutes only to have them disconnect me and have to call the back! Will not use again!!!

It is impossible to reach a live operator through this service. I booked hotels in India, and received several scam messages, through Booking.Com, asking me to confirm the reservation. I refused to put my credit card number in response to scam messages. I could not discuss this with a live person at Booking.com, the AI attendant is totally useless, but you cannot get beyond this point. Shame on them for not paying an employee to answer calls. I ended up calling the Indian hotels myself to confirm. Meanwhile, the scam confirmation messages continue to arrive!

We went up to the mountain condos in Stowe. The pictures we deceptive. It looked at lot bigger than it was. There were 7 of us staying & not enough towels for 7, not enough chairs at the table. There wasn't a bath mat in the shower. We had to go to tjmaxx & get a bath mat, towels, hand towels & face cloths to make it thru the week. They expected us to clean the towels but no change machine to use the coin operated washer and dryer.

I would give a 0 star if I could. Booking.com has been a terrible company to book through. They canceled my reservation at 11:30 PM on 07/19 — even though it wasn’t due until 07/20. We fly out on 07/21, and this caused major stress. Thankfully, the resort we had booked was able to fix it and is allowing us to pay at check-in, but their system failed us.

Do not use it book a hotel and they do not give your money back right away because they book you through a 3 party so when you call their AI phone system your booking number is not valid. I will be contacting the new station that I work for to spread the word about Booking.com.

Booking.com just sold me a return ticket to Toronto... But the actual destination is 100km west of Toronto in Kitchener-Waterloo. After an hour long 'chat' with CS, they will not admit their mistake and now, my diabetic driver cannot possibly sit for that long of a drive has asked me to take an Uber all the way to Newcastle ON. The return cost of the Uber will end up costing more than the actual return airfare from Calgary to "Toronto" (Kitchener-Waterloo, actually). The only option left is to take them to arbitration as they are an American company. Well, isn't that convenient for them?! I strongly recommend against using swindlers like Booking.com. They're not worth the hassle when they get it wrong - which is often.

Booking.com failed to notify the hotel we were staying at that we had paid before arrival. The hotel billed us for the stay so we were billed twice for our stay. After 3 weeks of sending all sorts of evidence that we were billed twice including bank statements, (they also asked for proof of Us currency), emails, and multiple phone calls we were told we'd have to wait 50 more days because we opened a dispute about the charge with PayPal, our method of paying booking before arrival. PayPal closed the dispute and I sent the corroborating emails to booking and they still said we'd have to get back to them in 50 days and they'll see if they can help then which will be September. I was told by one agent that the money still sits there being unclaimed?! Shameful to treat a person who's been a customer in this manner. They should have immediately sent the payment back to me.

When discovered I called the Comfort Inn, who apologized (something Booking.com has not done so far), and then they advised I would have to take the matter up with Booking.com directly.

I used this platform to book a hotel and purchased their insurance coverage for our trip. After booking I looked at the rates directly on the hotel website and noticed a major price difference $500+ of a difference. I sent their customer service screenshots of the difference (as stated on their (Price Match) promise, as well as the booking site directly. Their came back with a response that it doesn’t meet their “Price match” requirements. What?!?! The information is directly from the hotel’s website! They are highway robbery!!! Don’t use them! Go to the hotel directly!

I made a reservation with Booking.com. I was never sent a confirmation email. I never received a call from booking or the hotel after not showing up by a certain time. I checked my email for a confirmation or anything from booking up until the night of my stay and we ended up having to book another hotel because no confirmation one would think it wasn’t confirmed right??? Nope. I got charged after my stay was supposed to happen and it’s impossible to get ahold of booking.com when you never got a confirmation email. I will never use this company to book another stay, and I will never recommend it to anyone again. If I could rate a zero I would!

Purchased 2 rooms. Was told by hotel that the payment for the second room was being declined in the system. Called Booking.com. Was told we had to pay the hotel for the second room and they would refund me. Would not refund me for both rooms to pay the hotel directly and would not give a discount. So, after my husband had stood in the lobby for an hour waiting, they still got my money.

I wouldn’t normally write a review but our reservation was randomly cancelled by Booking.com while we were out hiking in the National Parks. We showed up to our hotel in Seattle and were informed that Booking.com cancelled our reservation even though I prepaid.

Booking.com makes it VERY easy to book a room (and to pay them your money). But if you need help with anything, you will probably be completely out of luck... And almost certainly fully frustrated from trying. They have installed the most infuriating AI voice prompt system to answer all their calls. The computer programmed voice, "Kayla", talks to you like she's a real person, which personally just irks me. Am I supposed to think I'm speaking to a living breathing human being? I gave it the confirmation number and the PIN number, and was told they weren't the correct amount of digits. I tried again and again and "Kayla" hung up on me. I called a minute later to try again, and found that verbally saying the digits worked better...At least it found my reservation, but still couldn't confirm my PIN.

Had to cancel my room due to a test being rescheduled. Spoke with the hotel and they have no problem refunding. Have talked to Booking.com multiple times after long holds and the last guy said my refund was on the way. Still nothing. You can't harldy talk to anyone on the phone and when you do get them on the phone it's someone with a thick accent that makes it seem they are helping and it will happen, but then nothing ever does. Just book through the hotel. The hotel workers also don't like Booking.com as I've learned and your money goes straight overseas and if there's any problems, you're sol.

I have read many reviews that are the same as mine will be. We were in Warrenton/Seaside Oregon for the 4th of July and thought we made a reservation for Warrenton OR for the night and it was for Warrenton MA or something, well we called the Red Roof Inn in Warrenton and they cancelled our reservation for us after telling Booking.com to cancel, and they stated they gave booking the money back. But we NEVER got it back. They are the worst company and we will never use it again and we travel often.

We booked, and pre-paid a homestay in Edmonton. While nearing the location, I texted the host who advised that he had sold the home and we should have heard from booking.com. We had to arrange for a hotel at a significantly higher cost which cut into our food budget and put a damper on our weekend. Booking.com has been giving the runaround by not responding to my e-mails. I called customer service twice and while on the phone, the call was disconnected both times. We are attempting to get a refund, but are unable to get any accountability for their error.

I booked a reservation June 6th to the 8th. Unfortunately, a family incident happened and I had to cancel. I agreed to pay the cancelation amount. However, the agent FAILED to cancel the reservation and billed me for the FULL AMOUNT INCLUDING ALL FEES AND THE DEPOSIT. I reached out MULTIPLE times and they failed to reply. I reported the transaction as fraudulent and closed the card. My bank did an "investigation" to which Booking.com FAILED to provide any information and the charge for the $191 stuck. I'm beyond pissed and as far as I'm concerned, booking.com stole my money. I will be taking action against them!

I booked a car rental, my flight was delayed a couple of hours. When I called the company they have given away my car and when I tried to get a refund from Booking.com they refused to give me a refund. I hope none of you make the same mistake I made to use this company to book your car rental. If it was more money I would have taken them to court. Thank you.

The worst company ever!! And they don't care about the people that need someone when stranded in a different state! If your name is "Booking," maybe learn how to book and help people out! Very very rude and did not help, but loved to take a single woman's money!!! Never ever trust them.

I booked a condo in Lake Tahoe for 4th of July week. When I tried to contact the property on June 24th for confirmation, I got no response. I called Booking.com to ask for help from their rep. They too could not reach the property to confirm my rental. Booking.com promised to find me comparable lodging in the same general location for my original booking price. They offered 3 options and I chose the most expensive one. It was a $1991 difference from what I originally booked! I had to pay for it upfront, but I was reimbursed the difference once my travel was completed. It was a seamless process that could have easily turned into a disaster. Everyone I dealt with was super apologetic and beyond helpful in making sure my vacation was successful.

They have no customer service. We rented an apartment in Athens in June 2025, the air conditioning wasn't working properly and many other problems were there. We called Booking and it was Friday night so no one could help us. We called 3 days in a row to get a refund and help with that shitty establishment and in the end, they said they would get back to us and never did. All I saw was a 30$ kind of credit on a next trip with them. Guess what, never again. Not worth traveler's money.

I book hotel with no cancellation fee, later I cancel my booking within deadline and hotel charged my credit card for cancellation fee. Unfortunately, Booking.com is not helping here at all. Finally, I forget this money however in future never ever approach Booking.com for any services.

As a host this is the absolute worst company to deal with. Customer service is about as horrible as you can find. The team doesn't listen, they make you answer unnecessary questions, and when they say they will call you back "for verification purposes" half the time they don't. It just happened again. I rarely leave reviews but this company is the worst. They allow people to book one night's stays when my listing has always said 2 night minimum stay. Recently they allowed 2 people to book for the same dates. One booked on the 11th, the other on the 14th. And get this, even though they make these mistakes, they want me to find new accommodations for the guest.

Just recently I booked a getaway for our 36th anniversary through Booking.com, not a big trip just something my wife and I haven't done for a few years due to her battling breast cancer. Now, that her energy level is up I thought it was a great time to go to the beach. A day before we were to go, I got ill and was in the urgent care for most the morning. I knew I was going to have to cancel our trip, and as I sit here right now typing this out, I am still trying to cancel our trip and check in time is in an hour and I live 6 hours away.

I been calling for days to get a refund and the customer service is really bad. I didn’t stay at a hotel because false advertisement from Booking.com. The hotel stated to cancel the reservation and refund my money. Everyone I speak to at booking.com has a different story. Just refund what is owed to me. It’s not your money.

0.0 Stars. DO NOT ENGAGE. Better Business Bureau Complaint Filed Against: Booking.com (Hotel Booking Platform). Coconut Waikīkī Hotel, 450 Lewers Street, Honolulu, HI 96815. Date of Incident: July 1–2, 2025. Consumer: Carla **. Complaint Summary: I am filing this complaint due to an extremely hazardous and traumatic experience during my reservation made through Booking.com at the Coconut Waikīkī Hotel. This situation not only posed a serious threat to my health and physical safety, but also revealed gross negligence in Booking.com’s vetting process of the properties it promotes — exposing a potential public health risk to countless travelers.

It was a good company. Not anymore. If you think otherwise, just wait and see. I am not going to spend time describing all the details of my experience. In summary, Booking has become tricky, deceptive, and makes you lose money.

Wish I could give them no stars!!! Made a mistake try to change the date that same hour I booked it. The hotel was willing to accommodate my change to the next day but booking decline it even after I talked to them and they stated it was up to the hotel. Then on top of that I purchased the insurance and they decline my claim, what a scam, you have to be on your deathbed and submit proof after proof after proof, not even my home insurance is so pick. I suggest look in Booking then go to the direct site, most time it’s cheaper booking add-on fees!!!!

I used this website before for hotels, and didn't have a problem, so I made the mistake of booking a flight through them. My flight from Rome was moved up 3 hours. According to EU regulations, this is equivalent to a flight cancellation. When I contacted Booking.com, they told me I have to deal with the airline. I thought that is what I use a travel agency for... The airline unsurprisingly sent me back to them. They were not helpful over the phone, and when I asked to speak with a supervisor, they refused. I'm going to dispute the CC charge. This is the last time I use this service whether for flights or anything else. Do yourself a favor and avoid.

I had a very bad experience at a hotel in Buenos Aires, Argentina, which I booked through Booking.com. I immediately reported it to customer service, and they assigned the hotel, not me, after my family and I were scammed by the Hotel HTL 9 de Julio. That hotel bills itself as 4-star, but it's actually half-star, and even towels and room cleaning are charged separately. I don't recommend booking through Booking.com.

This is my first and last time I will ever use Booking.com. When making the reservation, I chose the debit card I would ultimately make the purchase with because the website SPECIFICALLY stated my card would not be charged until the stay date. The funds came out today and the hotel stated it is Booking's fault and Booking states that I have to get my money back from the hotel. After being drug through the ringer and placed on hold, never to return I gave up attempting to switch the method of payment. No big deal, just over drafted my bank account and bounced my house payment.

I don't write reviews often and I've dealt with my share of poor companies. Booking.com is by far the worst experience I have ever had. We booked a flight and a hotel then they asked us to make a payment through the chat on their website. So naturally we did and the payment went to a bank in Germany. When we notified booking.com through 10 hours of phone calls with bank statements, screenshots, of their chat, and every single detaill of the transaction they told us that they have a scammer problem and their customers get scammed but they cannot do anything about it. I have never heard of such an excuse that you just gave in to scammers on your website!

Unsafe Hotel, Zero Support, and No Real Refund — Booking.com Left My Family Stranded. I booked a room through Booking.com at the Wolfe Inn in Sandusky, Ohio for July 10–13, 2025. Upon entering the room, I was shocked by the conditions:

Booking.com stole my money. A "free" booking was made and they immediately charged my account. They failed to notify the property I cancelled the reservation due to a family emergency. The property considers us a "no show" and now the property will not refund my money. HORRIBLE service. I will never use booking.com again. My friends were right, this is a horrible site to book through. DO NOT RECOMMEND.

Arrived at hotel and it was closed. Booking.com will not refund our money. Made a reservation for check in between 23:00-24:00 hours. When we arrived for a peaceful rest we found the hotel closes at 23:00 hours. Neither Booking.com or hotel notified us of this. Also hotel or Booking.com are willing to refund our money.

Please don't use this site. It is a total scam. They are waiting for an opportunity to scam clients and rob them. By mistake, I ordered a hotel in Rochester, New York instead of Rochester, Minnesota. I did not cancel because I changed my mind, but because I made a mistake. Ten minutes after I made a reservation online, I called Booking.com, and I tried to change the reservation from Rochester, New York, to Rochester, Minnesota. The agent responded that they can not change this reservation through them, and I should call the hotel directly.

I would like to give a zero star for Booking.com. They have literally cheated us. A couple of weeks back we booked a ticket from SFO to Bengaluru... we paid for premium economy (to and fro- except the last segment from Seattle to SFO while returning was economy) and also managed to pick up seats for our flight. Today morning we noticed that the ticket has changed to Economy.

Of all the companies that help save money for bookings, Booking.com is by far in the worst. The customer service agents have a script and do not answer the questions that the consumer has. In addition, the customer service agents do not report what is actually being charged. If modifications are made, then they still get paid the full amount and do not modify the cost. My experience has been so horrible that I am choosing never again to use this company. It is sad that the consumer isn’t the priority and that the deceptive practices of keeping consumers money while traveling is the height of dishonesty. More people need to be aware and more people need to remove this app off phones.

I cancelled a flight with Booking.com and after they confirmed the cancellation, they still have not refunded me! This was on the 18th of May 2025! Absolutely shocking!!!! I can't get any answers of when it will be refunded, but they say they need to wait for the airline to refund them before they refund me! Shocking! I paid Booking.com, NOT the airline! Refund me!!!

Booked a 3 night stay thru Booking.com at a place that was simply terrible. I have been trying to get some kind of reimbursement from them to cover the cost of this booking, only to receive a credit voucher for my next booking. After what we experienced with this booking I will not be using Booking.com any longer so the voucher is essentially worthless. Dealing with customer service has been an absolute nightmare.