Booking.com Reviews

Booking.com deserves No stars. Called the Legacy Townhouse 30A in Santa Rosa FL and was told Booking never confirmed. After being on hold they had the nerves to say I will have a fee for the incompetence. The foreign customer services agent, did even attempt to find a new reservation. She hung up. But I will be writing a review daily until I get my refund and some form of compensation.

Beware of Booking.com!!!! Beware! Warning! Whatever you do, do not use Booking.com! I would recommend going to Trivago, Kayak, or any other site like Expedia or Travelocity, but NEVERRRR Booking.com! It is the worst site for making reservations. I visited their website and booked a hotel room, choosing from various packages that could be upgraded, which of course increased the price. I opted for upgrades that included breakfast for four people, early check-in, late checkout, and a $50 voucher. I was happy with this upgrade and locked in at the no cancellation rate. I had no plans of cancelling ever!

Disappointed with Booking.com’s Handling of Overbooking and Fare Refund. I had a frustrating experience with Booking.com that left me questioning whether I would use their service again. I booked a deluxe studio with a balcony through their site, only to find out after checking in that the room was overbooked and unavailable. We were downgraded to a standard room with no balcony, without any notice at check-in or explanation from the property. To make matters worse, Booking.com continued to charge us the higher rate for the room we never received. I contacted their customer service to request a refund for the fare difference, but they refused to issue it—even though the price difference was clearly listed on their own site. This was not only misleading but felt incredibly dismissive.

My partner made this booking and the hotel asked for a £200.00 deposit in case of damage etc and she paid this to at the request of the hotel on the 10th April 2025. When the hotel did not refund the deposit she contacted booking.com who said they would investigate and get the refund. After waiting about 2 months and no refund, I contacted booking.com on her behalf, and was told that they would contact the hotel and if they did not refund within 10 days booking.com would make the refund.

I had a death in the family and had to cancel the reservation. I attempted to cancel through Booking.com and was advised to contact the hotel directly. The Holiday Inn said they would issue a refund but needed confirmation from booking.com. Booking.com failed to communicate with the hotel and I have been unable to receive a refund due to their poor communication with Holiday Inn. I would never use Booking.com again. Their customer service is horrible.

I booked a trip to New York City through Booking.com in May 2025 after receiving a promotional email titled: “Reward unlocked! Enjoy up to US$110 back on your next stay.” The email, dated May 29, 2025, offered 10% back in travel credits for any booking made before May 31. I clicked the link in that email while logged into my Booking.com account and completed the reservation for a trip to visit a friend in NYC. The trip included flights and a hotel stay at The L Hotel, Ascend Hotel Collection from August 7–9, 2025. The booking was completed entirely through Booking.com’s website and confirmation was delivered by Booking.com. At no point during the booking process was there any indication that the trip would be fulfilled by a third party.

Terrible customer service. Long wait times then call drops and you must start all over. They never return calls or messages. Sent photos to document the hotel price. It was rejected 2 months later because the price has gone up in the last 2 months. Customer service never checked it in time!

If I could give negative stars I would. We booked a 3 night hotel stay through Booking.com but when we arrived at the hotel they did not have any rooms available. The hotel refunded the price of our 2 rooms for 3 nights back to booking.com. It has now been 2 weeks and booking.com has refused to give us our refund after stating that they will refund us once the hotel has refunded them. Instead they gave us a 20% of the entire charge credit for a future booking.com stay as if we will ever use them again. We now have to get our credit card and the authorities involved. This company is horrendous. DO NOT USE BOOKING.com. And on top of this we also had to find a hotel on our own for the nights we were supposed to have booked through booking.com. We will also be reporting them to the Better Business Bureau. Right now we are out $2250. Please if you value your holiday and pocket book stay far, far away from booking.com!

My experience with Booking.com was horrible. There was a mistake on the name of the ticket. They wouldn't change it and at first asked for more money. On further calls they kept giving multiple excuses. They would never transfer me to a supervisor. Then they finally said they would transfer me to a special support team. They said they had released the ticket for change but the airlines said they didn't. It's not worth any discount they offer. I'm sure it would be the same for a problem at a hotel.

They booked me for a 3 week stay with my family at Quality Inn Suites Bremen, GA. The room stunk, nail sticking out of bathroom door to cut your ankle on, disgusting, never been cleaned, never been painted, carpet so dirty it made your feet black with soot, washed feet in sink, sink almost clogged from what came off feet from the carpet. AC stunk, could not read the controls on it, filter was disgusting like it had never been cleaned. Checked out after 2 days, Booking.com said 3 time over the phone they would refund me, they never did. Filed dispute with credit card, merchant (booking.com) denied claim. I was charged for 3 weeks in full for a 2 day stay. Never used Booking.com, never stay at Quality Inn Suites (Quality Inn did refund me for my deposit and pet deposit), but Booking.com ripped me off. ** reference number.

Due to a late flight I was unable to pick up my car rental on time. When I arrived at the airport the car rental was closed. I was told by a Booking.com representative that if I made another booking for a car that I would get refunded the original charge. That was a lie. I received less than half a reimbursement. When I asked to speak to a Booking.com manager or supervisor I was told I couldn’t. I could only email a week later. It’s a racket! I will never use Booking.com again. They are losing a frequent customer.

Booked a trip today with Booking and it was with a unit offered by an individual that was posted on their site. Got confirmation and they made us pay all in full today. The owner calls us and said don’t know why they had it on their site but it’s already rented. Contacted them and informed them of this and they said they called the owner so I followed up with the owner and he said he has had no calls from them. Later they cancelled our vacation and told us our money would not be refunded for 7-10 days and we are set to leave in two days. Very poor customer service Al robot answering calls to hold you back from live agent. Would never use Booking.com ever again. I have been in real estate for over 30 years and have never seen a company not expedite a refund because of their mistake. Word of mouth is bad advertising when this happens. I would not recommend anyone to use this company.

The initial flight we paid for included a connecting flight FLL to ATL to LAX. They changed our flight multiple times and then finally the only option they gave us was 2 individual 1-way tickets From FLL to ATL and then ATL to LAX. This required us to get off the plane, retrieve our luggage, go through TSA again and board the next flight within a 50 minute time frame and while pushing a wheel chair. We explained that this would be almost impossible but they said that was our only option. By then it would have cost a fortune to rebook so we gave it a shot. It wound up costing a fortune anyways. No surprise, we missed the flight.

Cannot get reimbursed for a stay at a resort as the resort has processed my refund to Booking.com who will not refund me my money. Poor customer service. Poor company and will not be using them going forward.

I will never book with Booking.com again. I was charged twice for my hotel. Contacted booking.com to get a refund and it was a hassle. I had to send in copies of my hotel and checking account statements. Tried to speak with a supervisor and was on hold for 27 minutes. This business is a joke. I would make sure you read all the fine print if you choose to book through them. I will never make this mistake again.

Don't deal with Booking.com. They have nameless shady Partners which can't be contacted. When you make reservation, you'll get a nasty surprise that it's a Partner's offer which means you can't contact anyone or change anything!!!

Horrible - never received email confirmation. No humans available only dumb AI who doesn’t know anything. Terrible communication no email confirmation - please don’t use booking.com . Try Expedia much better.

Booked a motel a while ago to a Comfort Inn in Maggie Valley NC, but had to cancel weeks before. I'm waiting for my reimbursement on my credit card. It should not take more than week to see the charge deleted.

Had an issue with our reservation and couldn’t reach Booking.com. They didn’t get back with me and I waited for customer service for 18 minutes only to have them disconnect me and have to call the back! Will not use again!!!

It is impossible to reach a live operator through this service. I booked hotels in India, and received several scam messages, through Booking.Com, asking me to confirm the reservation. I refused to put my credit card number in response to scam messages. I could not discuss this with a live person at Booking.com, the AI attendant is totally useless, but you cannot get beyond this point. Shame on them for not paying an employee to answer calls. I ended up calling the Indian hotels myself to confirm. Meanwhile, the scam confirmation messages continue to arrive!

We went up to the mountain condos in Stowe. The pictures we deceptive. It looked at lot bigger than it was. There were 7 of us staying & not enough towels for 7, not enough chairs at the table. There wasn't a bath mat in the shower. We had to go to tjmaxx & get a bath mat, towels, hand towels & face cloths to make it thru the week. They expected us to clean the towels but no change machine to use the coin operated washer and dryer.

I would give a 0 star if I could. Booking.com has been a terrible company to book through. They canceled my reservation at 11:30 PM on 07/19 — even though it wasn’t due until 07/20. We fly out on 07/21, and this caused major stress. Thankfully, the resort we had booked was able to fix it and is allowing us to pay at check-in, but their system failed us.

Do not use it book a hotel and they do not give your money back right away because they book you through a 3 party so when you call their AI phone system your booking number is not valid. I will be contacting the new station that I work for to spread the word about Booking.com.

Booking.com just sold me a return ticket to Toronto... But the actual destination is 100km west of Toronto in Kitchener-Waterloo. After an hour long 'chat' with CS, they will not admit their mistake and now, my diabetic driver cannot possibly sit for that long of a drive has asked me to take an Uber all the way to Newcastle ON. The return cost of the Uber will end up costing more than the actual return airfare from Calgary to "Toronto" (Kitchener-Waterloo, actually). The only option left is to take them to arbitration as they are an American company. Well, isn't that convenient for them?! I strongly recommend against using swindlers like Booking.com. They're not worth the hassle when they get it wrong - which is often.

Booking.com failed to notify the hotel we were staying at that we had paid before arrival. The hotel billed us for the stay so we were billed twice for our stay. After 3 weeks of sending all sorts of evidence that we were billed twice including bank statements, (they also asked for proof of Us currency), emails, and multiple phone calls we were told we'd have to wait 50 more days because we opened a dispute about the charge with PayPal, our method of paying booking before arrival. PayPal closed the dispute and I sent the corroborating emails to booking and they still said we'd have to get back to them in 50 days and they'll see if they can help then which will be September. I was told by one agent that the money still sits there being unclaimed?! Shameful to treat a person who's been a customer in this manner. They should have immediately sent the payment back to me.

When discovered I called the Comfort Inn, who apologized (something Booking.com has not done so far), and then they advised I would have to take the matter up with Booking.com directly.

I used this platform to book a hotel and purchased their insurance coverage for our trip. After booking I looked at the rates directly on the hotel website and noticed a major price difference $500+ of a difference. I sent their customer service screenshots of the difference (as stated on their (Price Match) promise, as well as the booking site directly. Their came back with a response that it doesn’t meet their “Price match” requirements. What?!?! The information is directly from the hotel’s website! They are highway robbery!!! Don’t use them! Go to the hotel directly!

I made a reservation with Booking.com. I was never sent a confirmation email. I never received a call from booking or the hotel after not showing up by a certain time. I checked my email for a confirmation or anything from booking up until the night of my stay and we ended up having to book another hotel because no confirmation one would think it wasn’t confirmed right??? Nope. I got charged after my stay was supposed to happen and it’s impossible to get ahold of booking.com when you never got a confirmation email. I will never use this company to book another stay, and I will never recommend it to anyone again. If I could rate a zero I would!

Purchased 2 rooms. Was told by hotel that the payment for the second room was being declined in the system. Called Booking.com. Was told we had to pay the hotel for the second room and they would refund me. Would not refund me for both rooms to pay the hotel directly and would not give a discount. So, after my husband had stood in the lobby for an hour waiting, they still got my money.

I wouldn’t normally write a review but our reservation was randomly cancelled by Booking.com while we were out hiking in the National Parks. We showed up to our hotel in Seattle and were informed that Booking.com cancelled our reservation even though I prepaid.

Booking.com makes it VERY easy to book a room (and to pay them your money). But if you need help with anything, you will probably be completely out of luck... And almost certainly fully frustrated from trying. They have installed the most infuriating AI voice prompt system to answer all their calls. The computer programmed voice, "Kayla", talks to you like she's a real person, which personally just irks me. Am I supposed to think I'm speaking to a living breathing human being? I gave it the confirmation number and the PIN number, and was told they weren't the correct amount of digits. I tried again and again and "Kayla" hung up on me. I called a minute later to try again, and found that verbally saying the digits worked better...At least it found my reservation, but still couldn't confirm my PIN.

Had to cancel my room due to a test being rescheduled. Spoke with the hotel and they have no problem refunding. Have talked to Booking.com multiple times after long holds and the last guy said my refund was on the way. Still nothing. You can't harldy talk to anyone on the phone and when you do get them on the phone it's someone with a thick accent that makes it seem they are helping and it will happen, but then nothing ever does. Just book through the hotel. The hotel workers also don't like Booking.com as I've learned and your money goes straight overseas and if there's any problems, you're sol.

I have read many reviews that are the same as mine will be. We were in Warrenton/Seaside Oregon for the 4th of July and thought we made a reservation for Warrenton OR for the night and it was for Warrenton MA or something, well we called the Red Roof Inn in Warrenton and they cancelled our reservation for us after telling Booking.com to cancel, and they stated they gave booking the money back. But we NEVER got it back. They are the worst company and we will never use it again and we travel often.

We booked, and pre-paid a homestay in Edmonton. While nearing the location, I texted the host who advised that he had sold the home and we should have heard from booking.com. We had to arrange for a hotel at a significantly higher cost which cut into our food budget and put a damper on our weekend. Booking.com has been giving the runaround by not responding to my e-mails. I called customer service twice and while on the phone, the call was disconnected both times. We are attempting to get a refund, but are unable to get any accountability for their error.

I booked a reservation June 6th to the 8th. Unfortunately, a family incident happened and I had to cancel. I agreed to pay the cancelation amount. However, the agent FAILED to cancel the reservation and billed me for the FULL AMOUNT INCLUDING ALL FEES AND THE DEPOSIT. I reached out MULTIPLE times and they failed to reply. I reported the transaction as fraudulent and closed the card. My bank did an "investigation" to which Booking.com FAILED to provide any information and the charge for the $191 stuck. I'm beyond pissed and as far as I'm concerned, booking.com stole my money. I will be taking action against them!

I booked a car rental, my flight was delayed a couple of hours. When I called the company they have given away my car and when I tried to get a refund from Booking.com they refused to give me a refund. I hope none of you make the same mistake I made to use this company to book your car rental. If it was more money I would have taken them to court. Thank you.

The worst company ever!! And they don't care about the people that need someone when stranded in a different state! If your name is "Booking," maybe learn how to book and help people out! Very very rude and did not help, but loved to take a single woman's money!!! Never ever trust them.

I booked a condo in Lake Tahoe for 4th of July week. When I tried to contact the property on June 24th for confirmation, I got no response. I called Booking.com to ask for help from their rep. They too could not reach the property to confirm my rental. Booking.com promised to find me comparable lodging in the same general location for my original booking price. They offered 3 options and I chose the most expensive one. It was a $1991 difference from what I originally booked! I had to pay for it upfront, but I was reimbursed the difference once my travel was completed. It was a seamless process that could have easily turned into a disaster. Everyone I dealt with was super apologetic and beyond helpful in making sure my vacation was successful.

They have no customer service. We rented an apartment in Athens in June 2025, the air conditioning wasn't working properly and many other problems were there. We called Booking and it was Friday night so no one could help us. We called 3 days in a row to get a refund and help with that shitty establishment and in the end, they said they would get back to us and never did. All I saw was a 30$ kind of credit on a next trip with them. Guess what, never again. Not worth traveler's money.

I book hotel with no cancellation fee, later I cancel my booking within deadline and hotel charged my credit card for cancellation fee. Unfortunately, Booking.com is not helping here at all. Finally, I forget this money however in future never ever approach Booking.com for any services.

As a host this is the absolute worst company to deal with. Customer service is about as horrible as you can find. The team doesn't listen, they make you answer unnecessary questions, and when they say they will call you back "for verification purposes" half the time they don't. It just happened again. I rarely leave reviews but this company is the worst. They allow people to book one night's stays when my listing has always said 2 night minimum stay. Recently they allowed 2 people to book for the same dates. One booked on the 11th, the other on the 14th. And get this, even though they make these mistakes, they want me to find new accommodations for the guest.

Just recently I booked a getaway for our 36th anniversary through Booking.com, not a big trip just something my wife and I haven't done for a few years due to her battling breast cancer. Now, that her energy level is up I thought it was a great time to go to the beach. A day before we were to go, I got ill and was in the urgent care for most the morning. I knew I was going to have to cancel our trip, and as I sit here right now typing this out, I am still trying to cancel our trip and check in time is in an hour and I live 6 hours away.

I been calling for days to get a refund and the customer service is really bad. I didn’t stay at a hotel because false advertisement from Booking.com. The hotel stated to cancel the reservation and refund my money. Everyone I speak to at booking.com has a different story. Just refund what is owed to me. It’s not your money.

0.0 Stars. DO NOT ENGAGE. Better Business Bureau Complaint Filed Against: Booking.com (Hotel Booking Platform). Coconut Waikīkī Hotel, 450 Lewers Street, Honolulu, HI 96815. Date of Incident: July 1–2, 2025. Consumer: Carla **. Complaint Summary: I am filing this complaint due to an extremely hazardous and traumatic experience during my reservation made through Booking.com at the Coconut Waikīkī Hotel. This situation not only posed a serious threat to my health and physical safety, but also revealed gross negligence in Booking.com’s vetting process of the properties it promotes — exposing a potential public health risk to countless travelers.

It was a good company. Not anymore. If you think otherwise, just wait and see. I am not going to spend time describing all the details of my experience. In summary, Booking has become tricky, deceptive, and makes you lose money.

Wish I could give them no stars!!! Made a mistake try to change the date that same hour I booked it. The hotel was willing to accommodate my change to the next day but booking decline it even after I talked to them and they stated it was up to the hotel. Then on top of that I purchased the insurance and they decline my claim, what a scam, you have to be on your deathbed and submit proof after proof after proof, not even my home insurance is so pick. I suggest look in Booking then go to the direct site, most time it’s cheaper booking add-on fees!!!!

I used this website before for hotels, and didn't have a problem, so I made the mistake of booking a flight through them. My flight from Rome was moved up 3 hours. According to EU regulations, this is equivalent to a flight cancellation. When I contacted Booking.com, they told me I have to deal with the airline. I thought that is what I use a travel agency for... The airline unsurprisingly sent me back to them. They were not helpful over the phone, and when I asked to speak with a supervisor, they refused. I'm going to dispute the CC charge. This is the last time I use this service whether for flights or anything else. Do yourself a favor and avoid.

I had a very bad experience at a hotel in Buenos Aires, Argentina, which I booked through Booking.com. I immediately reported it to customer service, and they assigned the hotel, not me, after my family and I were scammed by the Hotel HTL 9 de Julio. That hotel bills itself as 4-star, but it's actually half-star, and even towels and room cleaning are charged separately. I don't recommend booking through Booking.com.

This is my first and last time I will ever use Booking.com. When making the reservation, I chose the debit card I would ultimately make the purchase with because the website SPECIFICALLY stated my card would not be charged until the stay date. The funds came out today and the hotel stated it is Booking's fault and Booking states that I have to get my money back from the hotel. After being drug through the ringer and placed on hold, never to return I gave up attempting to switch the method of payment. No big deal, just over drafted my bank account and bounced my house payment.

I don't write reviews often and I've dealt with my share of poor companies. Booking.com is by far the worst experience I have ever had. We booked a flight and a hotel then they asked us to make a payment through the chat on their website. So naturally we did and the payment went to a bank in Germany. When we notified booking.com through 10 hours of phone calls with bank statements, screenshots, of their chat, and every single detaill of the transaction they told us that they have a scammer problem and their customers get scammed but they cannot do anything about it. I have never heard of such an excuse that you just gave in to scammers on your website!

Unsafe Hotel, Zero Support, and No Real Refund — Booking.com Left My Family Stranded. I booked a room through Booking.com at the Wolfe Inn in Sandusky, Ohio for July 10–13, 2025. Upon entering the room, I was shocked by the conditions:

Booking.com stole my money. A "free" booking was made and they immediately charged my account. They failed to notify the property I cancelled the reservation due to a family emergency. The property considers us a "no show" and now the property will not refund my money. HORRIBLE service. I will never use booking.com again. My friends were right, this is a horrible site to book through. DO NOT RECOMMEND.

Arrived at hotel and it was closed. Booking.com will not refund our money. Made a reservation for check in between 23:00-24:00 hours. When we arrived for a peaceful rest we found the hotel closes at 23:00 hours. Neither Booking.com or hotel notified us of this. Also hotel or Booking.com are willing to refund our money.

Please don't use this site. It is a total scam. They are waiting for an opportunity to scam clients and rob them. By mistake, I ordered a hotel in Rochester, New York instead of Rochester, Minnesota. I did not cancel because I changed my mind, but because I made a mistake. Ten minutes after I made a reservation online, I called Booking.com, and I tried to change the reservation from Rochester, New York, to Rochester, Minnesota. The agent responded that they can not change this reservation through them, and I should call the hotel directly.

I would like to give a zero star for Booking.com. They have literally cheated us. A couple of weeks back we booked a ticket from SFO to Bengaluru... we paid for premium economy (to and fro- except the last segment from Seattle to SFO while returning was economy) and also managed to pick up seats for our flight. Today morning we noticed that the ticket has changed to Economy.

Of all the companies that help save money for bookings, Booking.com is by far in the worst. The customer service agents have a script and do not answer the questions that the consumer has. In addition, the customer service agents do not report what is actually being charged. If modifications are made, then they still get paid the full amount and do not modify the cost. My experience has been so horrible that I am choosing never again to use this company. It is sad that the consumer isn’t the priority and that the deceptive practices of keeping consumers money while traveling is the height of dishonesty. More people need to be aware and more people need to remove this app off phones.

I cancelled a flight with Booking.com and after they confirmed the cancellation, they still have not refunded me! This was on the 18th of May 2025! Absolutely shocking!!!! I can't get any answers of when it will be refunded, but they say they need to wait for the airline to refund them before they refund me! Shocking! I paid Booking.com, NOT the airline! Refund me!!!

Booked a 3 night stay thru Booking.com at a place that was simply terrible. I have been trying to get some kind of reimbursement from them to cover the cost of this booking, only to receive a credit voucher for my next booking. After what we experienced with this booking I will not be using Booking.com any longer so the voucher is essentially worthless. Dealing with customer service has been an absolute nightmare.

Terrible customer service. No help with refunds. Awful experience... My flight was cancelled due to terrible weather. I had to hotel reservations to cancel. Booking.com has not helped me and it appears that I am now paying $260 for 2 rooms I will never stay in.

I was doubled charged for a booking. I contacted Booking.com the day of. It has been pushing 4 weeks and no refund as promised. I have been given the runaround over and over. They supposedly put money in an online wallet. They were suppose to transfer it 10 days ago and it says the money is back in the wallet. They keep sending me around in circles and have not got a refund. I'm tired of being scammed.

Booking.com does not honor their price matching guarantee. I searched on three reputable sites for hotels. I found the same hotel on all three sites with three different prices. Obviously, I chose the least expensive. I unfortunately and inadvertently went back to the wrong site (the one with the second lowest price - Booking.com). I immediately took a screen shot with a time stamp and reached out to booking.com. I sent them the link and my screenshots. The first representative kept me on the phone for 40 minutes. The second rep hung up on me immediately after placing me on hold. The third rep. kept me on the phone for 10 minutes then informed me that the price has gone up (which is expected if one keeps one on hold for an hour) and would not honor the previously advertised price. As you can see, booking.com does not honor their price matching. Don't trust their advertisements concerning price matching.

I booked a hotel through Booking.com based on their listing stating it was 0.5 miles from JFK Airport and offered smoking rooms—two features I specifically filtered for. In reality, the hotel was over 11 miles away in Manhasset, and the property was 100% non-smoking. Booking.com even asked me twice during booking if I wanted a smoking room, reinforcing the false advertising. I later discovered that many other hotels on their site are also listed with incorrect distances and amenities, including OSAs Luxury Stay and others, which misstate proximity to JFK by miles. This appears to be a systemic problem, not an isolated error.

After a great deal of calling and emailing and filing a complaint with the Better Business Bureau, Booking.com finally sent me the full refund I demanded.

They will not refund my money. I booked a stay from their website. The owner sold the rental and the new owners would not honor my reservation. Booking.com took the money out of my account AFTER they knew the facts. I have requested a refund and they are refusing. The previous owner even contacted them to try to help me get my money back. They will no longer contact me. Not sure what else to do. I would NOT go through them again for any type of stay.

If I could leave 0 stars I would, absolutely horrendous customer service, horrible refund policy even with purchasing their travel insurance....Canceled my reservation via Booking.com like the hotel manager told me too, said I wouldn't be charged and then I was charged- call Booking.com to get refund go through 12 days of bullshit submit all the documents- for Booking.com to get refund- speak to multiple customer service reps to get nowhere....I had to dispute payment through credit card....DO NOT USE THIS SERVICE AT ALL COSTS!

HORRIBLE EXPERIENCE!! We purchased tickets through booking to Houston Tx for a week and our flight constantly changed before the trip. I spoke with a representative from Booking and was advised to contact American Airlines regarding the change in our flights; however, AA said it was. We booked through 3 party so they are responsible for schedule changes. Long story short our flight time continued to change until day of departure. I spoke with another representative to express my concerns about our flight schedule and was told things like that happen. We looked online and. We the time we had booked open and was advised by AA the company we used is changing our time. Our flight was moved from 6:30 am to 11:30 am and return time was changed as well. I will never use Booking.com again.

I have spent hours just to find a way to contact so called 24/7 customer service as I am having an issue with my account and have got fed up with going in loop again and again without having any luck to find a live chat or phone number anywhere on Booking.com I want to book flight/hotel but have decided to explore other sites. Booking.com is a big disappointment NOW.

Customer service is NON EXISTING! Reached out to them as I booked a King and was given a Queen, was due a room difference credit. They send you to their website but, you can not chat or e mail on a prior booking. I will NEVER book thru them again! I would have given them *0* if it was an option!

Booking.com used to be good, but I think they're close to scam territory now. First, the airlines cancelled my return flight and booking.com couldn't confirm my changed return flight until over a week after I requested it, which threw my plans into disarray. Then I booked for rooms where my son wasn't old enough to stay, but that wasn't mentioned before I paid and they said it was not refundable. Then I got a rental car that was cancelled by the company, and they are gaslighting me, saying it was my fault. The cancellation email came from booking.com.

Booked a hotel as "pet friendly". Covered on arrival it was not. I attempted to cancel at property, they said no it had to be done through Booking.com instead. I was hung up on (while being polite and patient) on 4 of 6 phone calls. I called Priceline (who booking actually booked me through, a SECOND third party, without my knowledge or consent) who had no record of my trip. One Booking agent told me he had created a case and advanced it to the property for resolution. The property received no contact whatsoever. They refuse to refund/cancel no matter what happens or what the situation. This is an absolute scam company that will rob you of your money and then pretend there is no possible way for them to fix the issues. NEVER book through this unacceptable trash "service" unless you enjoy being robbed.

THE WORST! They messed up my reservation! TWICE! Then I try to call and i get the run around with this AI piece of **! I paid them but they couldn't figure out how to pay the hotel I was staying at! They try to can but of course it's some freaking AI **! NEVER AGAIN! Don't waste your time! The may get right once or twice but it's that fourth time where they're going to mess it up! I was traveling internationally as well! Thanks for NOTHING BOOKING.COM!😎

Rented an apartment for 10 days that looked pretty nice. They omitted to state that it was in a pretty depressing retirement home way away. We decided to cancel and get the partial refund per policy, no news after a week. Inquired through the website and got a referral to customer service, they are not responding after 3 days. This company is not serious at all and I would stay away from it altogether.

They claimed I made 2 duplicate reservations which I did not. Same day, hotel? Followed up for 4 months. Now they told me they can't refund my $207.55. Won't recommend to anyone and will never use them.

Booked a room. The hotel said Booking has not processed our reservation yet we already have been charged and waited hours. Now on the phone asking for a refund. Still waiting on phone for help. smh ikblt

Updated on 07/17/2025: Hi. My name is Tomas and I had the worse experience with the Booking.com because they not very friendly and horrible customer service. I make a reservation for me and my wife and we had an accident. We try to cancel the reservations and we just got the run around and horrible customer service. They told us that it was not a problem but they still charge my credit card. Is been almost a month and I haven't seen my money back. Very bad. Bad. Don't use this booking service.

Snatched my money in 2 seconds only to say there was an issue with my booking. No resolution besides “You should receive your money within 7-12 days!" How convenient! I will never book here again, this is the second time this year I’ve had an issue with Booking.com.

Trying to reach customer service. There is no way to reach support as a customer. I found the business partner number to explain train was cancelled to the city where I booked the rental car. Once I was connected to the reservation team, the person hung up the phone. I started the process all over again. Still waiting for support. What a sham. They already deducted a payment for a car I haven't even picked up.

If you decided to buy flight tickets through Booking.com be very careful to pay. If you bought tickets for Premium economy class, pay for better seats, after you upgrade to Business class and think you can receive money back for unused seats you paid to sit more comfortable in Premium economy class... FORGET!!!! It was happen to me! And started from February 2025 until today I call to customer service every week and every agent agree I have to receive refund because that seats were sold to other traveler and promised me to refund and I still wait and nothing received yet. I sent to them all documents where very clear shown I paid for seats in Premium economy class and how much I paid for upgrade to Business class, nobody in Customer Service pay attention, just every time told me that somebody call me back and I will get refund.. Liars!!!

I booked a trip for my family and me to Panama City Beach. I used Booking.com to book this trip since I was recommended by friends and family, due to them always traveling through them. I booked this trip in April for us to go in June. I paid the full amount to go way before the trip ever happened, and got confirmation from booking.com that everything was paid. Over the weeks leading up to the trip, I was even getting updates via email from booking.com. My family and I leave for the trip on the 4th of June, and we were supposed to stay in this room the 4th-8th of June. We got to the resort and had already paid to register our cars, so we were able to drive right into the parking garage. We stayed in our condo the first night, no problems at all. We got settled in and everything.

Full of false advertising & Horrible Customer Service. You will find many amenities that are not available in your hotel but are still shown as available on their Booking.com page. No control or enforcement. I had to book 2 different hotels because of a wrong airport shuttle advertisement. It's been a month and still no refund. The hotel says I have to call Booking.com since it was booked through them. Booking.com tries to reach them out and no reply. Result: You wait forever... You usually have to explain your problem every single time to a new rep. They keep you on hold for hours, and the line drops 99% of the time. Want to call again? Wait for another 30 minutes to start over.

I booked on Booking.com at midnight for a room at Knights Inn Pine Grove for my family. 5 minutes later I pulled into the motel to get my room and was told they didn’t have my reservation. It sent me to a wrong location and when I saw where I was booked for I notice it was a while out of my way and I couldn’t make it to the hotel. I called them to try to cancel and get a refund so that I could afford to stay somewhere else and the motel was not nice at all when they picked up. I tried to explain the situation and was repeatedly cut off and then was hung up on.

Trusted Booking.com services, I reserved a room for 2 nights at the Quality Inn Hotel in Savannah, Ga. When I arrived in the site, The Hotel's Front end check in did not show the chaos that was lived in the actual hotel. The hotel is actively operating like an extended stay hotel. There were people sitting on the steps in the pathway to the hotel room. They were smoking marijuana excessively with doors opened, music playing in rooms, kids running up and down the walkway, people sitting in the parking lot shooting fireworks and firecrackers. They were drinking and cussing at one another loud. There were women standing out there in the walkway, leaning over the balcony advertising their bodies (Prostitution) yelling to invite people to their room. They've used the chairs from the rooms to sit outside the doorway with the hotel doors open.

I just returned from a 3-day trip to Detroit and used the Booking.com travel package. They charged me $758.11 for a 3-day car rental, when on my travel itinerary, there is no daily rate charge for the car rental. When I contacted the customer service and asked to speak with a supervisor, I was told that the amount charged was on the top line of the payment summary, which does not show up on the itinerary of what they send the customer, both the representative and supervisor admitted they would not pay $249.37 per day for a rental but expected me to pay. When I told them there was an error in the system, they only said they would report to IT but refused to offer a refund or any consideration. Booking.com is ripping customers off and will not refund your money. Please be aware when using this service. Poor customer service and poor leadership. I will never use this site again. They refuse to honor their mistake. WD

I’ve used Booking.com for many years and used it again on our most recent trips to Poland. I booked one night for our party at the Focus Hotel in Warsaw and paid 1494.00 zloty. After checking in to Hotel I learned that by booking direct, the price would be 844.00 zloty. Upon learning this, I began to review our other reservation thru booking for our next Hotel in Sopot, Poland. It is the Haffner Hotel and Spa. We paid 9,169.00 zloty thru Booking.com and I learned that booking directly, we would have been charged 6,138 zloty. When I learned this, it was too late to make changes without penalties. This is a 3,681 zloty which is about 1,000.00 usd in additional charges. I sent messages to customer service and corporate and never heard anything back.

We had a reservation, and then my husband's dad dies. We tried to cancel and they hung up on us twice. We will never use them again. Even the hotel itself tried to help but couldn't because it's through a third party. We will only call hotels directly going forward.

Basically, the only thing that is bugging me is that when I requested a refund, customer service played the usual game of pingpong between themselves and the actual hotel. Each bad-mouthed the other, saying it was "only up to the other guy, don't let them tell you otherwise....yadda yada." The customer never gets the refund after being tired out. JUST TELL THE SIMPLE TRUTH -- you ain't giving a refund you are not legally obligated to give.

I had the worst experience ever with Booking.com. Long story short I had to cancel my reservation, and it shouldn't be this difficult but I have had to talk to so many different people, all telling me different things. There was a pet fee associated with the hotel and that is the reason me and my husband didn't stay. I was advised by the hotel to call booking.com, which is what I did immediately after getting in my car. I spoke with different people who all told me different things. HIGHLY RECOMMEND TO NEVER USE BOOKING.COM. WORST EXPERIENCE EVER. This has gone on since 6/30/25 and I am still trying to resolve issue.

Where to even start. We scheduled a vacation 2 weeks ago. The day of check in our reservation was canceled. This of course happened after they took $2000.00 dollars of our money. The customer service was useless in assisting us. Refused to get us different accommodation and refused to help get our money back. I’ve filed a dispute with my bank but we will never use Booking.com again.

Horrible. Just horrible service! I was try to rebook return flight from Europe for a week before departure due to Finnair Airline is on strike. I had to miss my flight entirely because Booking.com agents never contacted me even though they promised and told me that my case was a top priority. I ask them for a refund but they told me that my case is still top priority. What priority if I missed my flight!!??

Original Booking.com was sold. Since new owners IT IS AWFUL. AVOID AT ALL COSTS. Used to be 👌 and honest. No refunds, no Decent customer service. Just another corporation that ruined original business.

Absolutely do not use Booking.com. It is simply not worth your time or effort. This company is misleading and behaves like a scam. I booked a hotel through them, and when I encountered issues, they refused to refund me or assist in finding another accommodation. The hotel itself should be condemned; it resembled a spooky house of horrors. I am thoroughly disappointed with this company and its lack of support.

We booked a room and pictures looked great. When we get to the hotel the place was really run down and looked nothing like pictures on Booking.com. We immediately got in car and left. The one tooth woman running place was bitter and nasty. Looked like we walked into the Movie Deliverance set. Got partial refund and never heard anything back about the deceptive hotel. I won’t bother booking with them again.

I purchased a hotel/airfare package at the Valentin Riviera Maya and upgraded the room to a Golden Superior room. I happened to contact the hotel to ask a question and found that Booking.com (Priceline) booked us into a Silver Junior Suite (the cheapest room). I called over 8 times. Each time I was told the Priceline staff member could see I had purchased the upgraded rooms. I even had printed the confirmation with the upgraded room on it! Each time I was told I would be contacted within 48 hours but was never contacted. Then I was told the service company (contracted with Priceline) who actually booked the room denied responsibility and put the blame back on Priceline.

I am beyond frustrated and disappointed with my experience using Booking.com. I booked a hotel in Florida for my family vacation and paid through the Klarna app, which shows the payment was successfully processed and already paid to Booking. However, I never received any confirmation from Booking.com — no email, no reservation number, nothing. I contacted Booking support, and they confirmed there is no reservation under my name, even though they already received my payment through Klarna.

I scheduled a hotel through Booking.com and unintentionally entered in the hotel date for a week later than I had needed it. When I arrived at the hotel in KS, they did not have my reservation on file, which I quickly discovered was my mistake. The hotel was still able to accommodate me and they advised me I would need to cancel my following weekend booking with Booking.com. I had purchased the Protection Plan (insurance)

We had a wonderful experience staying in Casa Di Giano in Naples. The owners keep it extremely welcoming, clean and well stocked and are very considerate of their guests’ needs. It felt like a hotel accommodation, while staying in the apartment with an experience of being part of the neighborhood. Speaking of which - it’s in a very nice neighborhood with plenty of things to enjoy in the evening. Would definitely recommend it to anyone who is going on a visit to Naples!

Wow. No refund even if war breaks out. I was in Israel when they attacked Iran. The entire country shut down. No public transportation of any kind and advice was to stay close to your safe room because missiles were coming in by the hundreds. I cancelled my reservation at a hotel because I couldn't get there and it wasn't safe to travel. But guess what? Absolutely no refund. I'm done with them.

Booking.com robbed my teen son of a summer vacation. I paid over 700.00 for a SeaView King Suite and was placed in a small dirty standard box with a parking lot view? Day mgr patronized me the entire stay. Disgusting bathroom. A dark liquid can be seen running down the cabinet! My money was stolen and the staff there were rude and some were racist.

Booking.com performed a bait-and-switch on my reservation. I made a reservation for an event scheduled to take place in October 2025. It stated that I would not be charged for my reservation until the date of my event's arrival. As soon as I confirmed my reservation, they had taken the full amount out of my account and sent an email stating that my reservation was non-refundable.

Very bad n. Never returned my money and charged me for no service. I do not recommended. All their bad reviews are truth and need a lawsuit against them. Please do an action against them. I have all proofs that they charged me for nothing.

I canceled 2 reservations within the free cancelation period. 10 months in advance. Booking has yet to credit my card since April 16th. 2.5 months now. I have contacted BOOKING.COM multiple times now only to get the runaround. Put on hold. DO NOT use them.

If I could give less than a star, I would. There were different prices for different accommodations. I specifically took a room with breakfast included at 270$ with taxes, it was 300 and some the next day, when I added an extra night 1- the price went up to 870$. 2 - NO breakfast. When I called the hotel, they told me it’s not the first time they have this issue with them. PLEASE, take a picture each step of your transaction because it changes and doubles overnight. Worst experience ever.

Booked a hotel stay and the hotel lost power for several hours. The hotel sent documents confirming the power outage. Booking.com continued to say they had not received confirmation from the hotel. Which was not the case. I spoke to the hotel manager and they did send documents and gave the release for refund. Booking.com continued to lie and would not refund my money. I did not stay at the hotel and had to find another because of no power. Booking.com are offshore thieves!! Not an honest company and they don’t care about their customers!!! They will rob you!!

I traveling to Orlando Florida and I did book by Booking.com a reservation at Eo Inn. This hotel show pictures about pretty hotel and we arrived and we found a ugly hotel. They charge $150 for one night. I cancel in counter reception. Lady ask why and tell her for ugly, very old and bad place different to beauty pictures. I call my Citi credit card, took picture and report this as scam, anyway booking.com has very bad review in average. I didn't got refund. I went and stay in real pretty hotel 2 blocks down street,.

I wish I could give them a zero starts, but that doesn’t seem possible. This is a fraud and roguish company. The Booking.com website is a fraud. After researching and reviewing an accommodation, I was putting information into the site and it submitted the request before I finished. I immediately cancelled and contacted the customer service department. I got the run around regarding who I needed to speak with to receive a refund. After calling the hotel several times and them telling me they never got paid and I needed to talk to Booking.com, I called back, conferenced the hotel manager in on the call because they never conferenced them in—I was always told the hotel said NO. I knew that was inaccurate because I’d spoken to the hotel managers and corporate office representative.

Scam!!! They are now sending out bookings to third parties, up charges and course of action to dispute. Customer service takes forever to reach, they hang up on you and tell you they, “don’t care,” if you stop using their service. Garbage agency.

Do not book flights through Booking.com. I made that mistake for an Air Canada flight in 6 months. Yesterday they changed it to make it 5 hours later. This exceeds the 3-hour grace window Air Canada gives itself. I get no help from booking.com. First they offered me an even later flight. Then one the next day. After being transferred 7 times, they agreed to let me take a flight a day earlier. To process it, they have had to transfer me multiple times. So far, I have been on chat more than 45 minutes and on calls more than 2 hours. I’m still on hold. They have cut me off two times. They never call back as promised and I have to start all over.

My recent attempt to utilize Booking.com's price match guarantee was an absolute nightmare. I spent over three days tied to my phone, frequently on hold for over an hour, only to be disconnected or have agents abruptly hang up. Despite repeated requests, I never got to speak with a supervisor. The most infuriating part was the ever-shifting goalposts for what constituted a "valid" price match submission. Hotel prices change constantly, yet Booking.com's process demands new documentation at every turn, rendering my previously submitted links obsolete.

Terrible customer service, I've been on hold over an hour dealing with a customer service agent regarding a condo rental refund. The condo's air condition wasn't working. The owner agreed to the refund.

Try to book online for a hotel in Williams Arizona. They took my money. All of a sudden there was an error on the page. I never got any confirmation. I never got any pin number. But I’m out 180 bucks. Tried calling they just keep hanging up on me every time because they won’t let you get a word in as well edgewise.

I have been a loyal booking.com customer for many years now. No more. Their customer service has gone WAY downhill. I recently booked a room with a hotel for 6 nights so I could be near my father who is in the hospital. The booking website advertised this hotel as having non-smoking rooms and free wifi throughout. There was NO wifi available ANYWHERE in the hotel and my room reeked of smoke.

Terrible company. Customer service practically non existent. I had a despite about a hotel change and all they had to say that the property is not responding back. The hotel management agrees that Booking.com charged me and they are responsible for the return. They simply ignored me.

I used Booking.com for many years. The first issue arose when I was driving through Canada and a tanker blew up on the Chief Sikanni bridge. Canada closed the bridge and I had to reroute my trip and cancel a booking.com reservation. The motel was happy to cancel under the circumstances but booking.com was not willing to work with me. More recently I stayed at a motel I'd booked via booking.com. The next day booking.com charged me for the room as a no show. I disputed that and provided evidence that I had paid at the motel. They refused to return the unauthorized transaction. I eventually won the dispute by fighting it through my credit card company. So.... use booking.com at your own risk. I've cancelled my account with them.

Booking.com is awful. My sisters and I booked a hotel in Pittsburgh. It stated that if we had to cancel for any reason that we wouldn't get our money back but if we bought the insurance from Booking.com that I would receive a full refund. Well come to find out the insurance ended up screwing me and in fine print it said "must have valid reason and can file a claim". There was a $240 cancelation fee hidden. So the hotel had to pay Booking.com for my cancelation and they ended up keeping my money! It's terrible! I will NEVER use this site again to book anything. This all happened within 24 hours of the booking as well! I have contacted through email and by phone and they refuse to give me my money back. Just keep saying that I can go through the insurance now to make a claim and it's not a guarantee. Thanks Booking.com for ripping me off and stealing my money.

Subject: Urgent Issue with Recent Reservation

Booked a 2 night stay in Gatlinburg Tn for my dad and elderly grandmother. Only supposed to pay upon check in at property booking. Charged after the trip for 2 more nights AGAIN!!! RIP OFF. DON'T USE!!!!

I chose Booking.com because they offered to price match if a cheaper rate is available elsewhere. I provided all necessary info for the price match via the online chat option on their app. It stated they would message me within in 24 hrs which they did not. I called and they gave me an email to send my info to which was not a valid email and it was returned. I again tried talking to them on the phone but sat on hold for over 30 mins and then was disconnected. It seems they make obtaining the price match nearly impossible and customer service is quite terrible. I will not be using them again unless they reach out to make this price match work.

They charged me for a reservation that I cancelled. I canceled before the cutoff time and I was still charged! They also re-booked me when I called to get an estimate to change the dates on another reservation. When this happened I was overcharged for fewer nights, they took away the free cancellation and pay at location options. It took me 2 weeks for them to reserve this. DO NOT book with this company.

I used Booking.com to reserve a two-bedroom, two-bath condo with a private rooftop pool in Tulum for my birthday trip with friends. The reservation was confirmed and fully paid—yet when I arrived in Mexico, I was shocked to learn that the hotel had canceled my booking 2hrs prior to check in, without notice. They only emailed me *after* I arrived, offering one last-minute replacement: a standard hotel room with two beds, which wasn’t even close to what I had reserved. No phone call, no urgency, and no real help.

We fell victim to a scam booking, and Booking.com would not assist or refund us. I've contacted them daily for a week, and they just continue to tell me to contact the host property. The problem is, the host property doesn't respond, or when they do, they send nonsense responses. We will never use booking.com again.

Please be aware of Booking.com. They do not verify listing and we were recently victims of a fraudulent listings. The pictures (Red Tide, which a name change from Luxurious 2-bedroom 2 bath unit with Marina Views) are from the AMLI (a beautiful luxury apartment complex, however the listing with the address is for a less nice building on 14000 Marquesas Way (called the Espirit). The way the host works is they advertise the incorrect pictures, get you to book and then 5 hours before check in you get a call saying the previous guess is refusing to check out (Palisades fire victim in our case) and Liam (424-552-4266) calls you to tell you he has some good news, the apartment you booked is not available, however he has a much better apartment with a view of the Marina, hoping you are not familiar with the Marina and realizes you have been moved from a A building to a C building.

Awful company management! This company is lack efficient communication with their cooperatives on accommodation and car rental, that causes customers misunderstand their refund policy therefore losing money. Their technical support on website for members login is very poor. I reported many times that my account on US would be automatically directed into the page to another country, even I changed account setting, there is no solution at all. Their supervisor should be fired.

I booked a hotel through Priceline who kicked my reservation over to Booking.com. I had two rooms at the Quality Inn in Pelham AL. Both rooms had bed bugs so we left and found another hotel. I asked the front desk for a refund but I was told that I would have to go back to Booking.com since they took payment. So far, Booking.com has offered to refund $14.99 of my $300 total bill. Luckily, I filed a dispute with my credit company and I have been temporarily reimbursed. I am not sure why Priceline sent me to their sister company, but it looks like Hotels.com will be my new site for flights, hotels and rental cars.

DO NOT DO BUSINESS WITH THIS COMPANY. DO NOT DO BUSINESS WITH THIS COMPANY. I made a mistake on the date of the booking. Tried calling them. They were closed. Next morning, they refused to change it. Go directly to the property and book with the owners. They were friendly but couldn't help because I used BOOKING.COM to make the reservations.

Hello, I run a property management company managing over 40 units. Booking.com has been the most confusing and un-helpful experience for my company as property managers. Most importantly, their support is very lacking. To obtain help, we had to send a message through the extranet to their team. They specifically say that they can take two or more days to respond to the inquiry. On the other hand, Airbnb has 24/7 support that will answer generally right away or within 5 minutes for superhosts, and VRBO, while IPM program is not beneficial for property management (their insurance doesn't cover reservations!!), their support will at least answer the phone. I do not recommend booking.com.

After booking my stay with Booking.com in Roma, the place had a false address, bedbugs, mold, and the lock didn’t work. The property manager was also very threatening. Booking.com did not take our safety concerns seriously and refused to refund us after we had to flee for safety.

Customer support is horrible, rude and disrespectful. It is the company to avoid because it will rob money. They didn’t give us the car we paid and hung us up multiple times. I tried to get supervisor but customer support wouldn’t allow us. Horrible service from them.

Had car double. Could not make it to the hotel till 1am. Was told that I would not be able to check In. Booking.com said I would get a refund and that they would comp the difference of another hotel. Well I got no refund not price comp. Called hotel. They said it was booking.com to give refund. Booking.com said it was the hotel.

I booked a hotel through a "partner offer", and called to cancel on the same day. The Booking.com called Quality Inn for their concurrence, since normally such reservations are non-refundable. The hotel manager agreed and processed and subsequently advised me through email to "confirm that the full refund was already processed on my end through the virtual credit card provided by" Booking.com. Booking.com had no record of the refund, and Quality Inn said they "no longer have access or control over how or when it appears in your account". Even, emails received about this issue and correctly replied to with the promise that Booking.com would respond within 48 hours, were not. Shameful.

If I could leave zero stars, I would. Please avoid this site at all costs!! They promised me a price match and they did "make the adjustment" however, they reversed the credit with my bank and did not actually deposit the money they promised. I have been jumping through hoops for the last month and these people keep giving me the runaround. Bottom line, they said they sent the money to my bank, I never received it and my bank said it was reversed. I supplied a letter from my bank and just keep getting a sporadic email saying they will look into it and get back to me. These people are LIARS AND CROOK.

I booked a villa with Booking.com and they cancelled the booking and have not refunded my money. 5k lost and they have ignored my multiple calls, formal complaints and subject access request. They have hung up on me several times and ignored my documents that have been supplied. Shocking disgraceful company.

Absolutely horrible customer service! If you deserve any type of refund after using Booking.com you better expect to have to make multiple calls, spend multiple hours on hold every call, only to be told the same thing every time. Booking.com is awaiting the hotel verification of refund even after being given verification 4 times now. Clearly a way of getting you to stop trying for your refund so they don't have to give it. Theft in actuality.

was being near the beach & ferry. There is no contacting them either. Nothing was close and to us. I will never use Booking.com jokesters again.

Never ever use Booking.com. Read their reviews. I may never get my refund but I won't stop in my campaign to let others know to read the reviews about them. Please help share with the world. I have been getting the runaround over and over .... Do not use. Read their reviews here and at trustpilot.com. Zero star rating for them.

This has been one of the most heartbreaking travel experiences we’ve ever had. We booked and paid for our flight through Booking.com, packed our bags, and were ready to leave. Only then did they tell us the flight wasn’t for this year—it was for next year. How does that even happen? We immediately called their customer support, and it was clear they weren’t interested in helping us. One woman even admitted she was in **, not the U.S., and said there was nothing she could do. We were passed around, ignored, and told we couldn’t get a refund. We begged—nothing.

Horrible. I’ll never use this site again. Worst ever. Booked in February for a sold out popular vacation spot in Sept and cancelled for no reason in June- 2 days after I paid it in full. Took over 2 weeks to get refund. Got conflicting emails, one from Booking.com saying it wasn’t cancelled and one from evolve saying it was cancelled. Worse experience I’ve had booking. Don’t rely on this site.

The worst customer service. Very rude and unhelpful. Tell lie. A lot of technical issues on the app. You charged me double for technical issue on the app. I call customer service every day to solve the issue and it still unsolved. This is frustrating.

They say it is free cancelation but then tried to charge for taxes saying the resort would collect $195 in taxes. Your email shows you canceled in time and the floor manager Roger is a joke. He admits that it was canceled but they still wanted money and could discount it if I would pay right then and there. He got mad that we found the hotel cheaper. They are very rude. They hang up on you when you try to cancel. This is a scam company. Called the hotel they even said they are not charging anything on their end.

I have used Booking.com for a long time. But last week I booked a property that did not match what was advertised. I booked and paid for room with AC and when i got there the AC did not work. I tried management company to help me and they said there was nothing they could do since AC broke. I had to move to another property since heat was unbearable. When I complained to Booking they did not help and took side of property owner.

I rented the Car from Booking 378 dollars and when I went to there they wanted 1198 dollars. I didn't have any other choice because booking took money before and I went to Sixt with shuttle. It was after midnight and I was with my family and two kids. I think booking and sixt are not honest in this situation. Like rooms at rental cars I have to know before payment what I will pay totally. Before sixt I had another reservation. It was 700 dollars but I thought I have a good opportunity. I think this experience felt me something fraud.

As a frequent traveler in the U.S., I have stayed at many motels, but this was by far the worst experience I’ve had. I booked a room in Home Stay Lodge, Pensacola located at 9357 N Davis Hwy, Pensacola, FL 32514 through Booking.com, only to arrive and be told by the front desk that all rooms were booked—despite having a confirmed reservation. After checking online, I discovered that their prices double on weekends, which may explain why they "automatically" canceled my reservation without notifying me or issuing a refund. When I asked for my money back, they refused, forcing me to contact Booking.com directly.

Horrible experience. Sent 7 confirmation to can't confirm emails to me when I booked a hotel reservation. I had to call the actual hotel to confirm my reservation since there is no number listed for Booking.com unless you fill out a form. During my hotel stay the hotel lost power for 6 hrs. Hotel refers you to booking.com for compensation. Forget about calling booking.com customer service. Rep was clueless, didn't speak clear English and provided no help. 1st time using them and will NEVER DO IT AGAIN. #RUN

They cancelled the wrong flight when I contacted them for assistance. Causing me to book another flight the day before costing me an additional $650 for the same trip (difference of $540), awful customer service! Took 8 hours to get some real assistance. Could never speak with a manager directly only through email. Even after filing a complaint they stated they were not at fault and wouldn’t reimburse me for their mistake of cancelling the wrong flight. I will never use this website again!

Booked a hotel and flight in March to go to Guadalajara Mexico for family wedding in October. I took out a loan to pay for this because I wanted to make sure I booked flight and hotel on time so I would get to see my family and pay as I go. On May 21, my cousin let me know due to unforeseen circumstances the wedding was canceled. This was supposed to be a destination wedding so I have no family there and honestly if I’m going to Mexico I’d prefer to be beach side but since I took out a loan I prefer to pay this back. I even got the insurance in case of anything like this happen.

It is impossible to reach somebody or even to find help on their page when your flight is cancelled or you need to change your reservation. It keeps sending you from page to page in order to find an email address or phone number. I bought cancellation coverage. I had to cancel my trip because a previous trip was delayed and I couldn't make it on time to catch my flight. It took half an hour to find how and where I can submit a claim for cancellation. It asked lots of questions and wanted me to prove why I had to cancel my trip. After filing the claim it was denied. Because the "cancellation coverage" I bought turned out to be only for cancellations for "medical reasons!" I wonder if I had to cancel my travel due to a simple flu, they would still deny my claim because they would want doctor's report to prove my illness. It is a sacm in fine prints. In the image see the cancellation policy I bought and their denial of my claim.

Worst experience ever. I want to make a cancellation. The property has approved it. But Booking cannot connect the property to confirm it. So booking said they didn’t receive response. It’s a terrible experience. I have been making 10 + calls over 5 hours. Finally booking allow to call the property to confirm it’s been approved.

Rep keeps hanging up the phone. No supervisor. Just calls sent to a third world country. Then when you asked to speak to a supervisor, they transferred you to one of their colleagues. They put you on hold and then they hang up the phone and don’t even call you back after spending half an hour to verify your information.

I rented a cottage in Iceland for $800 for my family in April 2025. I could not get into the property because I did not have the door code. I searched through all of my emails and texts and could not find it. I had the phone number of the owner, but she did not respond to my many attempts to contact her to get the code. Booking.com did not have the code either and was also unable to contact the owner. It was night time and blowing snow and I had to find a different place for my family to stay. Booking.com was not willing to refund any of the money.

I made a reservation at Va Beach Va for June 4th-6th through Booking.com at Aqua Vista Resort Hotel. I drove 5 hours to Va Beach just for the hotel to tell me that Booking.com cancelled my reservation. So I called Booking.com and they tell me the hotel told them they couldn't accommodate me because they couldn't find the reservation. I have the proof of a CONFIRMED reservation but still no one could tell me anything and wouldn't do anything for me. So I had to turn around, drive 5 hours back home and till this date, no one has refunded me and won't respond to me.

B # **. Pin **. I booked this very bad room and no service at all. On top of that they over charged me 30 euro. So l let you known and asked me a proof which I did. Then after you said you will give me my money back to my account but you never did it for 4 months. Even I am getting so tired calling you every week of your same answers that is not practical. I am your long time customer. I haven seen you like that, but this time l am so disappointed by your customers service even I really don't think use Booking.com any more to let you know. Thank you.

I made a hotel reservation months ago on Booking.com. They cancelled my booking closer to my arrival date. The Customer Service is very poor. They would not provide me with a reason for cancellation nor provide a discount code to compensate for the price difference of booking another hotel, considering the prices have gone up. A total let down!!! Do not book with Booking.com.... BOOKING.COM is NOT RELIABLE!!

When I booked reservation, it was one cancellation policy - one week. Then when I cancelled, it became 24 hour cancellation. Also, I cancelled 24 hours prior. NEVER BOOK WITH THIS COMPANY!!!! GO DIRECT TO HOTELS. THESE COMPANIES ARE SCAMS.

It is horrible having to deal with the agents working for Booking.com. A group of incompetent, entitled and poorly trained employees who give you a hard time for absolutely no reason. I have had to consistently ask them for a refund and they have taken all the possible time to return the money. Don’t use this app/company is pure trash. Refunds are not being taken seriously, agents are rude and after waiting for 40 minutes on the phone, an ignorant lady with broken English hangs up my call like my time is worth NOTHING. If I could I would give 0 stars to such a pathetic customer service. It’s been a month calendar since I processed the cancellation under “free cancellation” policy and look at where we’re at now. Yikes.

Xcover for travel insurance, is nonresponsive to customers' complaints or needs and Booking.com is no help. Will not provide a number to contact them nor help with any concerns regarding the company used on their website for travel insurance.

2 of my last 3 bookings were not good hotels. The last one I started, I had to leave days early because we noticed they had a cockroach infestation. It has been almost a month now trying to get refunded and Booking.com is just giving lip service. They say they apologize for bad experiences and that they will help with the refund but then completely ghost you when it comes time to actually resolve the issue. They keep telling I'll get a reply within 24 hours and if I don't call them, I would never hear back from them.

I book a motel room daily. I was using Booking.com. I chose the pay now option and each time I got screwed. I get to Motel 6 and I'm told I haven't paid, even though Booking.Com charged me. I call Booking.Com and all the sudden, they are using an AI person for customer service. You can no longer talk to a human. Good thing I had a problem the day before and got somebody's email, and I was able to email them and tell them, "What the hell why are you guys not informing the hotel that I've paid already, like now my money is hung up and I can't do anything. It put me in a real bad spot." So I now paid twice and have not gotten a refund.

I’m just an old man, but I’m gonna share with a real life experience here. I’d like to consider myself very well traveled. I travel a lot because I work my tail off and I wanna experiencing things on a different level and be taken care of pamper and so I can leave big tips ha ha ha ha ha ha HG has lost her way. They put this predatory Booking.com business in front of their brand destroying them booking.com. It’s a predatory business, tricky. I booked a $3000 stay at the Crown downtown Knoxville. I was told it was a five star motel and very impressive until my assistant called them, will email me, Informed me they do not have any limousine service here and the restaurant is just total garbage. They may have one thing you can eat depending on how it’s cooked and I’m not real picky. I just eat healthy. That’s all I asked for.

Failed to refund my full amount after their error caused me to be unable to check in after 2 1/2 hours of hold time on the line with Booking.com customer service . I have contacted booking coroner service since then and still nothing.

Booked a hotel in Lebanon PA July 2024. Hotel changed hands. Booking.com did not recognize hotel in its programs. I did not know and was not told by booking.com that they would not send my reservation or pay for my room with new owners.. I showed up at the hotel at appointed check in time and was told I had no reservation. I called booking.com and was told to cancel my reservation online. Bad advise for two reasons. 1 if you cancel your reservation within 24 hours of check in time you lose your entire amount of money. 2nd on their website, since I arrived at the hotel at check in time, the website would not let me cancel my reservation since it was the day of check in.

I’ve never had a more frustrating experience with a booking platform. I contacted Booking.com a full week before our reservation was set to begin, asking to reschedule—not cancel or request a refund. I was assured they would reach out to the hotel and follow up. After two long phone calls totaling over two hours, they finally responded—but not until after the reservation had already begun—saying the hotel wouldn’t approve a refund. That was never the request. We simply asked to move the dates. The image included is just one of several nearly identical email responses we received—each saying the same thing in slightly different wording.

Paid for a room in Prague, Czechia. When we arrive, there is no room for us. I have the confirmation page and number plus a PIN. I was charged on my credit card. No room. Had to find and pay for another place to stay. Booking has no way of contacting them other than through the website using the conf. # and PIN. Guess what? It's not recognized, so I can't get my money back. WILL NEVER USE ANY OF THESE SITES AGAIN.

Site has poor customer service, had trouble contacting anyone. After making non refundable payment, confirmation email indicates a cleaning fee will be collected at property. This was not disclosed originally. Ending up paying more, would recommend reserving directly thru property.

Booking.com is a site of scams and thieves... this site takes advantage of users' misfortunes to steal their money when they want to cancel a reservation due to a family tragedy or an unexpected illness. Booking.com must absolutely shut down, and the managers of this site must be brought to justice for organized fraud involving hotels and real estate agents, who are also complicit in the crimes committed by Booking.com.

Oh people, oh simple people, Don’t book any hotels, resort, anything,, I will prove every detail why I say exactly that. They have switched to a new “marketing method,” a great way to scam people, the most amazing idea,, you search for the cheapest hotel resort on google,, and offers you the cheapest hotels and resorts from Booking.com competitors, and you see it, think it's a great offer, choose a DATE and book it,, Booking.com tells you that this reservation is non-refundable, so it quotes this price with that condition.,, and you will definitely make a reservation because this price is very affordable:)).

Lost 639 euros as I was unable to cancel a reservation which turned out to unsuitable for children. I was using Expedia and Airbnb and decided to expand my search this time. Crucial mistake that ruined my vacation in advance.

I planned a vacation to visit family in Lehi, UT. I originally booked a stay at Motel 6 in Lehi. However, that Motel was trash. They were nice enough to let me cancel my stay and refund the remainder of my stay as I had checked out early. I then booked at a different hotel across the street, received confirmation from Booking regarding this reservation. It was too early for us to check-in so we went about our day catching up with friends. Upon arriving later that night to check-in, the receptionist states she cannot find my reservation. I waited on hold for 20 minutes for someone to take my call. They needed to confirm with the hotel that indeed the reservation was not there. Instead of resending the reservation, she canceled it.

I used Booking.com to reserve an inexpensive hotel for 1 night. I was then in a vehicular accident. I canceled the hotel reservation well in advance and then I spent hours on the phone between the hotel and booking.com. The hotel had issued the refund to booking.com with no complaints. Every time I spoke to booking.com, they lied and told me they couldn't contact the hotel. I then got the paperwork from the hotel saying they had refunded the money and booking.com had the money. Booking.com continued to lie to me even after I sent them the paperwork from the hotel. This company is extremely dishonest and I will report this to the BBB.

I had an extremely negative experience with this platform. I listed my property for rent and clearly stated that the minimum stay was 3 nights. However, they allowed a booking for only 1 night. The guests vandalized my house and the next day canceled the payment. Booking.com provided no support or assistance whatsoever. This is an irresponsible and unreliable company. I strongly advise against listing your property on this platform.

Confirmation number.** 6-5-25 made a reservation with Booking.com. I had to cancel my reservation the next day. Personal reasons. I paid $122.00 for one night. They agreed to give me a refund. Only to see they gave me$ 7.95 as a refund out of$122.00. Very dishonest Co.

My son's wedding night was overbooked at the resort after booking weeks in advance. The resort apologized and offered a discount. I did not get much traction with resort until I spoke with Booking.com. I spoke with Sheri today and within a few moments on hold this woman researched and spoke with the manager of resort and got this sorted out. I am very impressed with the service recovery of Booking.com and the professionalism of Sheri.

If I could give 0 stars, I would. I accidentally booked at Hampton Inn NC through booking.com, in the wrong state while hurrying to book because I arrived at a roach motel previously booked. I put it in GPS when I realized it was NC not KY and immediately contacted both parties multiple times over the last 6 days and today I’m told by both entities they aren’t returning any of the $520 they took from me. I’ll never use either of them again. Booking.com says cancel and you get charged 1st night, but they tell me Hampton has to approve. No one is willing to refund me any of my hard earned money for an honest mistake that I immediately tried to rectify.

If you are looking to book a hotel and Booking.com comes up (as it often does, they must pay for this..) DON'T use them! I never will again. They are practically a fraud and provide NO customer service at all. I fell into their internet scam and they booked me in the wrong City. I thought it would be an easy fix and called their number. They are in Amsterdam but headquartered in Hong Kong! They hung up on me THREE times. I emailed them several times and only got computer generated responses which nobody follows up on. Zero response from them, they don't care about you, only your payment!

I booked a car rental through Booking.com for a trip in Mexico. I also purchased insurance through them. When I got to the car rental company, they told me that I would have to purchase additional insurance. Booking.com specifically told me that I would not need any other insurance and to resist any hard cell insurance. I ended up having to go back to the terminal and use a different company in order to get a fairly priced rental. When I called booking.com regarding the matter, they refused any refunds. I tried calling their customer service on the day of my issue and got routed to a service provider in South Africa. I ended up with an extra $60 telephone bill to speak to Customer Service in South Africa. This was a total nightmare.

Spoken to agent Rob who is refusing to transfer to a supervisor due to run around and wasting time on the phone. Left to get a supervisor at 30 mins into the call and returned to say no one is available and proceeded to do the run around again for another 15 mins. Booking.com is a scam and should not be trusted or booked with.

Buyer beware-We had booked a car through Booking.com with Tangerine in my name. I didn't bring my license but had a copy on my phone but wasn't planning on driving but thought it was "fine" to change the driver's name when we arrived at Tangerine. We showed them our passports and names matched (married) and they refused to rent us the car saying adamantly it could only be rented to the person on the booking. We called Tangerine head office and they wouldn't budge. They told us that Booking.com had to change the reservation on their end and switch out my name for my husbands. Booking.com said they couldnt bc the timeline was after the reservation time the car was booked. It was booked for 10am and it was 1002. They said we had to cancel and rebook a new reservation. Tangerine said "no we have no more cars" despite it being obvious we had a car reserved in my name.

Very unsatisfied with the process that Booking.com does not return the money when there is a hold on your room for the deposit. They take too long and it’s not specified through the retailer. They said we need to wait for Booking.com to process a payment and there’s nobody to talk to, no one to reverse the money that is mine. Now I have to be out for several days because Booking.com. Does not return the money in appropriate manner.

Do Not use Booking.com!! What a terrible experience. My daughter booked a hotel through Booking.com for 3 nights. She drove 7 hours and got to her hotel at night. Upon arriving she was not permitted into the hotel because she was under 25. Upon making the reservation it was not stated she needed to be over 25. The hotel refused to let her stay. My daughter called Booking.com they said she needed to request a refund from the hotel. She was told by the hotel that she needed to get the refund from Booking.com. My daughter called Booking.com for the next three days and was assured her refund would be in her account in 7-10 days. Meanwhile my daughter was left to find a hotel at night, costing more than her original booking.

On May 29, 2025, I attempted to book a hotel room through Booking.com. Upon submitting the reservation, I noticed the system had altered my selected stay date to a month later. I immediately canceled the reservation and contacted customer service. Despite multiple follow-ups over several days, Booking.com failed to properly communicate with the hotel to process a refund.

Booked a rental car within whole trip reservation (hotels, flights, car). When we got to Liberia Airport to pick up a car, there was no one there and no representative. Ended up booking another car. Have been trying to GET REFUND for $189 for TEN DAYS now. Sent messages through their website, got reply to call Netherlands, did not want to do that from US, emailed again, finally got another number to call, was on hold for 30 min, told the whole story, only to be transferred to "car rental" dept., that hung up on me. What does one have to do for a simple, small refund!!! I gave up, but replied to the email saying I would post about our negative experience anywhere I can.

I wasted all my morning trying to get Booking to solve the problem and they don't even pass me to talk to a manager. 4 times I called and email. Horrible my experience. It became a company that can no longer be trusted.

Worst site EVER to try to cancel a booking. I have emailed every email they have on their site. I have called every number on their site, I have tried to chat, I have tried to message, I have tried to email and NO one gets back to me. This was booked with an incorrect email that they assigned to me, I have no way to get the PIN they need to cancel. They do not have the correct email and I am not able to do anything!

I wish I would have came here to read the reviews first. I had an issue with my stay at my hotel. The breaker flipped off during the night leaving me in the dark several times. I had to figure out how to switch the breaker on. It was a nightmare and I couldn’t get a hold of the manager as he was off site. Anyway, After a frustrating hot night without AC or a working elevator for a many floors climb off starts downstairs to the top and not being able to use the facilities as advertised, I requested a refund. Booking.com just felt like they brushed off my claim and favored the hotel instead of the customer. It was absolutely unacceptable.

Booking.com is a scam. I booked one room with two beds, they booked me two-bedroom apartment. I was in Fiji for only 5 days why I want appointment. It was money-making. The apartment was garbage, no phone service, used diabetic strip was on the bed. When I texted them, they replied like 11.30 or 12 night, my son got sick. I didn’t want any disturbances. They wanted to come and change the bedsheets. We didn’t use that bed. I took pictures and send to the hotel. No one contacted us to apologize. Next day, we told them we booked hotel on the beachfront so they change our reservation and gave hotel room but never refunded the money. They charge us for 5 days for two bedroom apartment. I came back to USA and called Booking.com, they put me on hold for over an hour, no answer. I also saw roaches 🪳 in my room and took pictures. All pictures have time, date and location. Very bad service. I won’t recommend anyone to use Booking.com.

Nowadays, this company is going to hell. Customer service is the call center from somewhere else which can't give you any solution to resolve the problems. The only thing they know how to do is hang up the line. Good luck for your company.

Reserved room May 31. Cancelled and reserved room for June 1. Bottom line I confirmed all by phone with Booking. Confirmed by phone with hotel. Booking then ended up booking me for 2 separate notes. The hotel was kind enough to correct this. They informed me that when a guest makes a change at booking it is almost always messed up.

Awful company to deal with. Made a mistake in a booking date. Tried to change through Booking.com. They said they contacted the hotel and the booking couldn't be changed. Contacted the hotel and they said booking.com never contacted them. Fortunately after a half hour on the phone the hotel was able to change the date. Lesson always contact the place where you're staying directly. Never trust booking sites.... especially BOOKING.COM

Do not use. They charged my wife and I before we even checked into the hotel. We arrive at the hotel, and the front desk has no record of our reservation. We were charged without a place to even stay. Fortunately the hotel was very generous and gave us a room at a discounted rate for our trouble with Booking.com. I was told we would get a refund and it still hasn’t come. We will never use them again.

I booked a two night hotel room through booking.com. Somehow the booking got canceled. I don’t know how it got canceled as I was at work all afternoon. Anyway, I am only getting 5.14 back but the hotel that I was to stay at didn’t have any cancellation fees! The room was over 200! I want my money back or someone from the company to make the reservation again.

Booking.com is utterly scam running from basement bldg somewhere in Europe. My family and I had booked a trip to Dallas, TX a month before the trip. You will get charged immediately for the trip. When we arrived to place, no instructions. No guidance. Had called the # on confirmation 4x and sent 2 emails to host. No call back, no response, no answer at all. Had to rent another hotel nearby. When returned from trip, called the consumer #. People on the other end are probably students and have zero experience to solve an issue. Been promised I get call back as I requested a full refund. Never got call back. Followed up with them, after a brief call I have heard the most ridiculous answer that there’s nothing they can do and my booking is still active despite it's been in past already!!! Completely dishonest and fraudulent service. I discourage anyone from using the services!!! Never again. It’s 100% deception from their end.

I rented a car through Booking.com. I had to cancel which they said was refundable. They never refunded me the money. They say it was refunded but I checked with the bank and my account. It never was. They give me a bogus email to write to and nothing has been done. Terrible service so not book anything through booking.com.

Today, I had a sour experience with Booking.com. A few weeks ago, I made a reservation at a hotel for May 30 - June 1st. On Thursday, May 29th, I called Booking.com to modify my check-in date to May 31st. The rep confirmed via phone, app, and email that my reservation request was accepted. Additionally, I updated my card in the app. This morning, my bank informed me that the hotel billed my account (not the updated credit card) for $122.21, which is the cost of one night’s stay. I immediately called the hotel and they confirmed that I was billed a no-show fee. Further, they confirmed that Booking.com NEVER contacted them to modify the reservation or the card on file.

We used Booking.com to reserve accommodation for our honeymoon, trusting the listing and platform to provide a safe and clean environment. What we got instead was an absolute disaster. The property was uninhabitable: the room was filthy, with visible mold, stray hairs, and a strong foul odor that made it impossible to stay. We immediately documented the conditions with photographs and contacted Booking.com’s customer support, expecting a reasonable resolution. Despite clear and compelling photo evidence showing the unsanitary and unsafe conditions, Booking.com refused to take responsibility and denied us a refund. Their customer service provided generic responses and ultimately sided with the property — a decision that completely ignored the health risks we faced.

I used Booking.com in US, in Germany, in Bosnia, in Montenegro, Serbia, and in Croatia. It generally works well, but today, May 30, 2025, I had a chance to experience how it is when Booking.com doesn’t work. We are attending a wedding in Swanee, TN, and needless to say, not that many places to stay at. I booked through Booking.com a property on April 24, 2025 and site confirmed my reservation and emailed me accordingly. I arrived at the property at 4 PM, after 7 hour drive, and was told they will not honor my booking due to issue at the Booking.com?!?

If I could give less than one star, I would; today I used Booking.com for the first time. I entered my dates into the search, found a hotel and went through the booking process. When I received my confirmation, the dates had been changed to a check-in date of the day before I requested. I contacted Booking.com and they put me in touch with the hotel. The hotel, even though I don't feel the mistake was mine (and the reservation was made for almost four months out) won't refund my ~$200. I'm retired and can't afford to throw away that much money, while the hotel (Comfort Inn) and Booking.com get to keep it. That's just wrong in every way. DO NOT USE BOOKING.COM.

I booked a hotel that was not how it was listed on Booking.com. It was very dirty smelly unclean and when I canceled, I was supposed to be refunded. It’s been six months still have not got refunded Booking.com. It was supposed to guarantee the refund, but keep giving me the runaround I will never use Booking.com ever again.

I made a hotel reservation while in Italy and canceled it with the hotel within 5 minutes as I did not realize that the city was a walled city and I could not drive to get there. I called the hotel directly and told them about the mistake I made and they said no problem and agreed not to charge me since it was a simple mistake that I made. But Booking.com decided to take money from my account and would not refund me. They took money that did not belong to them and took advantage of me and my mistake, I think they might be a scam to get your money at all cost. I would never use them again and would like to warn people to be careful!

I booked a hotel at 1450 North Military Highway, Norfolk, VA 23502 through Booking.com (Confirmation #**). Unfortunately, the dates were incorrect, and when I called to fix the issue, I was told the manager was unavailable. Instead of resolving the problem, the representative tried to double the charge for the correction. This experience has made me question the reliability of Booking.com. I expected better customer support, especially for a simple date adjustment. I would caution others to double-check all details before confirming bookings.

The process of finding what you need for your travel plans is easy and the information provided is copious. What I did not realize is that the prices can be quite inflated. I paid over $230 more for the same hotel room on the same dates as a family member who booked with the hotel directly same room type and same dates. The hotel management informed me that Booking.com sets their own prices. I will not trust their prices going forward but will instead contact the vendor directly to confirm my travel plans.

Had an issue, contacted customer no service. Follow the direction for customer service and everything over four different answers, four different people, no resolution, they make you feel like it’s your fault, even with all the documents and a video. Still my fault. I called the toll-free number. It shows up on my phone Bill numerous times. I see a charge on my phone bill area code +44, but right before that call was the toll-free number. I’ll contact customer service. Send them over all the information, a copy of the phone bill my phone records. Tell me that the +44 number is not theirs and then I need to check with AT&T.

FALSE ADVERTISING!!!! I have pictures of what was advertised and what we actually drove up to. We were charged $388.80 for this absolutely disgusting place, just look at the pictures. We did not stay here with the roaches, the doors that did not, the women checking us in in the alley where she was sitting with a bag. I was told by Booking.com lady while sitting in front of this nasty place that she spoke with the manager and we would receive a full refund. Well, I have called them 7 times have been on hold for over 4 hours and still nothing, still no refund. This is false advertising!!!!