Booking.com Reviews

I proceeded with my booking for "non-refundable" deals without reading further the terms and conditions. I wasn't aware that the hotel had charged the full rate to my credit card at the same time after I submitted my credit card details. A day later, I was told that my trip was cancelled due to some discrepancy in my travel documents. I informed Booking.com immediately, and was told that the said hotel had charged, and no cancellation was allowed. I started to seek with both Booking.com and Hotel Y Boulevard for a better solution as my trip was cancelled, and it seems that I can't travel for the time being. I was very disappointed that both parties turned down my request.

So once again, I ran through the booking steps carefully, and found that they do state that "Your credit card is needed because it will guarantee your booking. Budget Hotel Y Boulevard may charge your credit card once you confirm your booking." I am not an English-ed Asian, and my understanding of the above statement is that the credit card details were needed to secure my booking, and no payment will be made. I offered to the hotel by paying a sum of penalty charges instead of full rates, but it was turned down. €375 (euros) is a big amount to me, and I feel really helpless now. Please advise on what can I do now.

When I noticed that booking.com had the wrong date and they had already charged my credit card in June, I saw the money was forfeited as a no show. I believe this was a fraudulent transaction.

"I can see that when you booked this reservation on the 19th of June you did request a room with twin beds as you would be sharing with a friend and from your comments you were supplied a double bed despite your request, I do feel that the M Hotel did not quite honor your booking as you did not receive the exact room you required. The hotel in this sense should of done more to assist you in this issue.

With everything in mind I would like to offer you a 50% refund as a goodwill gesture considering you are a regular user of booking.com and your custom is important to us as well as your enjoyment when using our service."

They asked me to send in some info so I sent all the information they needed for many times, I sent them email many times. There was no reply at all. They didn't even bother to deal with me.

This booking was made along with many other bookings for my recent Europe trip. I had to cancel this booking and replace it with another hotel because of change in my visa dates and Hotel Okura was not available on those dates. To my surprise, while I was in Amsterdam, I got a mail that I have been charged by Hotel Okura for one night for Euro 167, which is towards no-show. When I called booking.com, they simply took no responsibility and just forwarded me the hotel details to speak with. They told me that I have rebooked this hotel on the same dates again, which I never did and booking.com has not been able to provide me any proof of the booking also.

Well even if they provide, I have no mail so far and I am 100% sure that I have not made any rebooking on the same hotel for the same dates because my date of travel to Amsterdam were already changed.

I cancelled my reservation for The BW Sheldon Park Hotel timely due to a personal circumstances, it was an early cancellation and it was clearly stated that I would not be charged for this cancellation. When I cancelled by following the link, a screen came up clearly stating that my reservation had been cancelled. When I have written to BW Sheldon Hotel to ask for a refund, they replied asking me to contact my original booker.

All my negotiations with the Booking.com was useless, as they were intentionally confusing me and giving misleading information about the hotel policies. I am truly disappointed and I wonder if I could claim their action as a fraud as I am suffering monetary loss. It's unethical aggressive business and I lose 50 euro and trust.

The credit card data is printed and in the end becomes available to everybody at the hotel reception. One risk is for example an employee with "bad intentions" can just steal this data to buy online, for example, and how can I control this? At our hotel we are very careful with this but can Booking.com assure that all hotels will have a good behavior and will keep the clients credit card data secured? I think that for them is just impossible. And the truth is that also for us is very difficult because we risk that someday, someone from of our staff steals this data from our guests that booked on this website and I wonder if this will be our fault? This is something that worries me for a long time but nothing changed from Booking.com side in this regard.

They informed me that it would be alright as the hotel had informed them that the credit card did not work. I then rang the hotel, spoke to a lady and explained the situation. She also said that this was alright. When we returned to Australia, our credit card had been charged for 252.00 Euros. We phoned **** on 4 different occasions and received the run around on all occasions. They told us on several occasions that they had contacted the hotel and they told us that their notes show that a phone call had been made to my husband. This phone call never occurred. The notes placed on their system were a total fabrication.

We are totally frustrated and even if we cannot get our entitled refund, we would like to make these people accountable for their appalling actions. To us, they are no better than thieves. The only difference is we know their identity. Imagine my husband, a 60-year old man recovering from a serious heart condition, our holiday already being ruined and then coming home to find the money stolen from our credit card and the people supposed to be responsible are taking absolutely no responsibility whatsoever.

I lost $67.00 in cab fare, another $27.00 finding another hotel in a cab on my own, ruined my weekend due to the fact that I had to stay super far from my family and friends and paid $15.00 back and forth to the hotel. Not to mention, the new hotel ripped me with their last minute rate. I wish someone from the BBB can do something with this third world service they are doing in America while taking people's credit cards info. Who knows where they fall under? I canceled my CC and ordered another one just in case Booking.com sells your info to a scammer.

Some of the guests complained to Booking.com about advertising these apartments, when they knew that there had been many complaints. I telephoned Booking.com and told a customer adviser that I could not risk traveling from the UK to New York to find that the apartment I was due to stay in was inhabitable. I asked the adviser if Booking.com could send someone to check these apartments and if they were as bad as the reviews have said, could they cancel my booking? The adviser, said there was nothing Booking.com could do and I would have to take it up with Metro Apartments. I pointed out to the adviser that the reason I booked the apartment was because of the nice photographs and the good review that was on the booking page. I also pointed out to the adviser that Booking.com had been asked by a reviewer, to take Metro Apartments off their books. I asked him to take a look at the reviews and he agreed that Booking.com should not have been dealing with Metro Apartments, any longer. The adviser still insisted that my complaint was with Metro Apartments and not them. I have contacted Metro Apartments and explained my problem with them. Can you please give me some advice?

Right after I saw an email with a reservation confirmed from booking.com, I got another email from the hotel itself that stated they don't accept American Express and I have to provide either Visa / Master Card. I was alarmed by their demand for another credit card to be provided since they already had my American Express and would call their action as an attempt to unlawful collection of private and financial information by website, considering that the original website booking.com that confirmed my reservation had American Express as one of the valid payment options and accepted a credit card and then a different organization (Royal Suites) states they require another credit card.

I feel that it is an abuse of my rights as a customer and the companies are using unlawful consumer practices and I'd like to place a complaint about it. Since I refused to provide a different credit card out of concern for the safety of my financial information, I asked that those two parties (booking.com and Royal Suites) involved settle the issue between themselves. I also stated that I want to use the credit card I already provided since it's suspicious to accept a credit card by one website and to see right away another email from a different Web site that represent that particular hotel itself that they don't work with AmEx.

So why would first website provide only options of credit cards, which are accepted by the place people book their reservations? Also, I offered to booking.com I could send my check which will be cashed 7 days in advance to the reservation date to settle the issue. However, booking.com didn't want to deal with me, sending me all the time to the hotel itself and that hotel canceled my reservation since they wanted one of two mention credit cards (Visa or Master card).

I don't think I have to deal with hotel (Royal Suites) at all if I booked my reservation on a different site (booking.com) even though they don't charge anything. I'm asking to consider my complaint. My credit card information was stolen the way two web sites work and my consumer rights were abused. Finally they canceled my reservation using their rule that if I don't provide a different credit card in 24 hours, my reservation becomes canceled.