Booking.com Reviews

I booked a reservation through Booking.com at the Pasadena, CA Howard Johnson. I changed the arrival date for this reservation two days before the free cancellation limit expired, and received an email confirming that the booking was changed, and there would be no charge. However, the Pasadena Howard Johnson billed my Mastercard $90.85. I contacted the hotel, and received an email from Leo ** at the front desk stating that even though I had changed the reservation within the free time period, Booking.com had not let the hotel know until the original date of my arrival. He said I would need to take it up with Booking.com, and not the hotel. I contacted Booking.com, and they refuse to get back to me. I cancelled the entire reservation and I will never use Booking.com, or stay at a Howard Johnson's, again. DON'T use Booking.com!

Booked a room with no cancellation fee. Couldn't get website to actually cancel the room. Called hotel to cancel. Now after not giving anyone permission to charge my account they did. Having to do a dispute with my bank.

Purchased a hotel room. Had to cancel reservation within 24 hrs due to child ill. Contacted hotel, they charge $30 cancellation fee and booking.com CHARGED ME $89 CANCELLATION FEE. The advertisement said cancel anytime when placing order. The customer service email was no help, someone in India. Do not book with them!!!

I set up my hotel reservation 9 months in advance. The agreement stated the payment for the hotel could come out of the credit/debit card I provided any time between the time I set the reservation up and when the reservation was for. The payment was not on my credit/debit card statement when I confirmed the reservations a month in advance, so I called Booking.com to see if they know when it would debit. Their customer service told me the payment had been made/taken from my card. I told them I didn't see any debit on my statement for the payment to which they suggested I call the hotel directly. I called the hotel to verify if they had received payment and they said no. I told them I went thru booking.com and what the contract stated about the payment process aforementioned.

Appalling, disgusting attitude of Booking.com. We were given a CHOICE of bed configuration prior to booking. As we are travelling with up to 2 child guests we chose ANY room with 2 beds (or a bed with a separate roll-away bed). Hotel wrote to say they cannot accommodate our bed choice unless we pay nearly double as an extra payment to guarantee the bed layout. We vigorously challenged this with Booking.com as they were basically forcing us to sleep with 2 adults and two children in ONE BED. The agent and her supervisor were adamant we had merely stated a 'preference' and not made a choice when we booked. What total rubbish-Booking.com gave us a choice and we chose the two-bed option. Booking.com have offered us a choice which the hotel could not deliver.

The past couple times I have booked through booking.com I have been disgusted with the rooms and lied to by the hotels. My last experience was on a cold night in flagstaff, as at the Howard Johnson hotel which got high scores. I paid for through booking.com a queen bed and nice room. I got a crummy full size bed and a disgusting, cold room. I couldn't sleep because I was sure a roach was going to jump out any minute. But before retiring for the night I called the hotel front desk and told them that they gave me a full size bed and the answer I received was that actually I was given an upgrade... WHAT?

My experience was awful with Booking.com. I was informed that they needed my credit card for holding purposes. I was told they would charge me for the first night only. In minutes they sent me my confirmation and fee. Charged was $3,345.55 emptying my entire credit card balance to zero as well as putting me over my credit limit. So 0 BALANCE AND OVERDRAWN LIMIT. They were only suppose to take one night fee. This takes days to post, then drop off. So angry. Not to mention, the room was advertised for 1500.00 for 7 nights. It was THEIR SECRET DEALS... free parking, free breakfast yet when I pushed confirm it came to 2,345.00... but charged my bank 3345.55.

Made a reservation on Booking.com and regretted ever since. I recently made a reservation for a hotel in Barcelona through their site and later received an e-mail cancelling the reservation because of website price error, which was not my fault and they did not honor the reservation and neither provided a refund even after my confirmation number was provided automatically online with a pin number. Booking.com stated that the price to be a typographical error and they were not responsible for.

I've made a reservation in Israel through Booking.com and cancelled it long before any penalty would apply. For my surprise, I've received an email from Booking saying my vacation were arriving and decided to check. They had duplicated my original reservation and at that time I would be charged to cancel a reservation I had not made. I've tried to cancel the reservation without paying the penalty and received a message from Booking.com saying the hotel does not agree to void the penalty but accepts changing the dates instead. I've tried to change the dates and received a message from Booking.com saying the hotel does agree changing the reservation date. So, I ended up with a penalty to pay for a reservation I had not done.

I booked a hotel. A week later the price dropped $250 on Booking.com. I contacted them full expecting I would get the reduced rate. NOPE. They cited that per their policy, since I had booked the hotel with no cancellation allowed, I would not get a price match. There is NO price guarantee... so buyer beware. Thankfully the hotel itself was ethical and honored the price. BUT DON'T COUNT BOOKING.com.

I made a reservation on Booking.com for Inauguration weekend 2017. When reading through the reservation details it said "call to modify, cancel, or update your reservation at any time". Once I made the booking I tried to cancel less than 10 minutes later because we were unable to get inauguration tickets and the website told me that I would have to pay the total reservation fee to cancel. Booking.com said they would contact the hotel, which they never did. They asked me to reach back out to the hotel myself after 2 weeks had gone by. By then the hotel refused to cancel my reservation. This is a racket and they will do ANYTHING they can to take your money and force you into a misrepresented reservation.

I booked Courtyard by Marriott at Sha Tin Hong Kong for our vacation stay (Nov 31 - Dec 03, 2016) via www.booking.com. But prior to that I have made a few requests including the late check-in since our flight would be late at night. Booking sent a confirmation that they have forwarded the request, etc but does not guarantee if it was approved by the hotel or what. So I waited and waited but never got an official confirmation from the hotel itself, not even a confirmation of our booking!

I couldn't stay in the hotel booked as I need to go out of the country due to family emergency and I was not in a situation to cancel due to natural calamity. Booking.com did not have proper policy to address these type of situations. This was highly disappointing to see for a company like booking.com do this.

I didn't allow the hotel use the different card as payment charge. Instead they did. I don't know how their system work, but without my permission, it’s a fraud, and they charge me with more money than it should be. I will file a suit against their company. This is outrageous. They didn't help me to get my money back. Instead they help hotel to scam money from me. I have my human right. I cancel it before two weeks before I arrival because I don't want to stay a hotel where rude and snob to me!!! If I can't get the money back, I will sue their company for negligence for providing you safe hotel environment and danger my safety to people even against customer's will. Feel like terrorism. And the customer service guy told me, they will help me to get the money back which is a lie too. Will Never use it again!!! What a terrible company.

My husband booked a hotel with booking.com because it looked really nice. We're disappointed when we got there. It looked nothing like what we booked. Very old, very tatty. We asked for our money back so we could book somewhere else and we were refused. Lovely. Few days spoilt by a awful hotel. We will not be booking with booking.com again. Total con.

I booked a reservation through Booking.com at the historic Hollywood Beach Resort. I cancelled this reservation well within the free cancellation time limit. To my surprise my mastercard was billed $136.51 for a no show. After many calls and being hung up on by the hotel and Booking.com, I finally managed to get an answer that the hotel was notified to refund the money. It would take 7-10 business days for their mistake! I recently received a $128.40 credit to my credit card from Hollywood Beach Resort. They billed me $136.51. They still owe me $8.11. I am assuming that the difference is due to currency exchange transfers. However, I should not be out of pocket since they charged my Mastercard without my consent.

I found a credit card charge for a city I was not in and did not make. My credit card was either ripped off from the Booking.com website or Booking.com clientele are ripping me off. However Booking.com would not do anything. They said the hotel refuses to return stolen money. Do NOT use Booking.com. They are either crooks directly or have an unsafe web site.

During an accommodation booking for USA in 2017 Booking.com sent me confirmation of booking with the owner of the property. No more correspondence received until a third party advised me that a fourth party took full payment but did not forward to the property owner. So instead of two parties to deal with it is now four and of course the payment has disappeared due to bankruptcy one of the intermediate parties. Nobody wants to take responsibility for the missing payment and I am being asked to pay again. Finally while Booking.com stay silent they continue to advertise this property and there is no knowing who the new intermediate party is taking the payments. Please be aware of LeisureLink.com bankruptcy.

I will make sure that Booking.com horrible service reaches out every one in the US and world-wide too. I have been cancelled on my reservation which was confirmed earlier at Aria / Las Vegas! I was even charged USD 155.23 per room for the two rooms I booked and that deposit wasn't even refunded as the cancellation was in less 24 hours. I have my disabled mother with me and my wife too waiting at the hotel lobby and being on hold for more than an hour to finally hear back from Booking.com customer service that I would have to make a new booking at the hotel and they would see if I might be able to get my deposit back! This is the worst experience I ever had and had basically ruined my entire trip! Thank you Booking.com For your world-class bad service. Will make sure your reputation will reach every single being.

Hello! I booked yesterday 3 nights with booking.com for a hotel in Indonesia. Up to the end, the website clearly boasts free cancellation fees. When entering the credit card number, it does not explicitly say that cancellation fees are not free, nor does it mention the % of total booking costs that is to be paid in case of cancellation.

Twice, in India I have chosen my hotel on the basis of its desirable location on the site map. In both instances the hotel was not at that location but a less desirable one. It then turns out another hotel, with a different name is on the actual site at this location offering cheaper rates, although I am still being charged the higher rates for the more desirable location. Why is Booking.com allowing this duplicitous misrepresentation and dual pricing system for the same rooms under different hotel names. See Hotel City aka Hotel Asha, Amritsar and Hotel Athena aka Hotel OYO Inscol Hospital, Chandigarh.

Booked a hotel under booking.com. From the booking page, there is no contact of the property owner. It's a homestay style. Only when I entered the card details and booking confirmation send to me I was told on the property contact and that my booking was nonrefundable basis. I contacted the number and was told they could not confirm cleanliness of the property. And there is no picture provided on the property. I immediately canceled the property but they charge me full on the cancellation although my cancellation reason was valid. The contact person that I called said he is worker only and not in charge on cleaning the property and even said if he didn't charge me full he will be fired. I complain to booking.com and no action is taken. They insist charging me full and no other remedy or options. Next time I will call the hotel direct to book. No booking under booking.com because they never protect welfare of guests.

My parents booked a hotel in Zurich over Booking.com and were asked to provide their credit card details. It was clearly stated that the credit card won't be credited and payment has to be done at the hotel itself. However, the card was swiped for 300 Euros without prior permission or knowledge. On knowing so, the customer service at Booking.com were immediately contacted to resolve the issue. They said they will 'get back' but they haven't done so in 24 hours. Neither have they mentioned any updates on the same. We are in a dilemma of having lost the amount swiped and with no booking!!! We are really appalled at their lack of interest in resolving or contacting us. We urge you all to not make a mistake as we have and not to book with Booking.com. Not only have they made our holiday experience bitter, but have also made us feel terrible until our holidays, 6 months later!

Booked to stay in bed & breakfast with family via Booking.com but on arrival hotel in my opinion was not habitable and owner would not include breakfast. Refused to stay at this accommodation and had to pay extra elsewhere as last minute. I was still charged the full amount by previous B&B and Booking.com were not interested and said they only advertise the hotel. It's not their problem. Will never use this site again as they offered this B&B. They don't check the accommodation they advertise as they don't care as long as they get the commission. As usual they can hide behind terms and conditions. In future I will book direct with the hotel and will probably get the same deal. They just want you to think it's cheaper. They also state how many rooms are remaining for instance 1 room left but that's just to make you book because most of the time if you call the hotel direct they will tell you different. Try it.

I was planning a trip to Miami Beach in November 2016. I used Booking.com to find a hotel. I needed a pet friendly hotel and put that information into my search. I wound up with about four or five search results and DW Oceanfront Resort was one of the first hotels that populated my results. Based on the fact that it showed up as pet friendly I reserved a room and yes I did see it was nonrefundable however after you book the hotel while still in the Booking.com website you are directed to the hotel site which clearly states it is not pet friendly after it shows up in search results as pet friendly.

Booking.com advertise a price match guarantee on their site which is a lie. It is hidden in the small print that they only do it on bookings that you can cancel for free but if it's a booking like that then what's the point. Customer services said "we won't match it because you can't cancel it." Better just to go elsewhere. Won't be using them again.

Price for the hotel was too good to be true and I was suspicious. My suspicions were proven right the morning after I booked the property when I received an email informing me that the rate was wrong. The price had gone up over 300%. Do not use this site.

I made a reservation with Booking for an hotel. Realizing that I booked it at the wrong location, I called the hotel to see if there is any way for me to change the location... Since the booking was done through a third party site... The company wasn't able to make any changes. I then called Booking to see if there was anything that could be done and was told the only option I had was to cancel the reservation and be charge for it and book a new reservation which didn't make sense. The rep didn't even try to help in anyway. Had I knew this from before I would've just booked directly with the hotel. The rep told me any changes I need to call the hotel.

I booked accommodation in Farellones, Chile for 1st December through Booking.com. When I arrived, the accommodation was closed for the summer and we had to search the town in the dark with stray dogs following us. It was horrible. There was nowhere else open and we were a long way away from another town so we had to sleep in the car and go without an evening meal or breakfast. When I wrote to tell Booking.com about this they replied saying they hoped I found satisfactory alternative accommodation and to send them receipts. I replied explaining that this solution did not make sense for my situation (there was nothing open) and perhaps they had not read the complaint in full. I then got a very rude reply saying they had read it in full and the response was correct. Unbelievable! Possibly the worst customer service I have ever experienced.

I booked a room for 1 night. It was advertised that I could choose to pay on arrival or at the end of my stay. Today, I have found that the entire cost of the room has been 'blocked' on my account so that the hotel can just take it whenever they feel like it. It is one week until I go to stay there. The customer relations department was less than useless. They just quote things at me saying the guest house that I will stay at has a right to do so. No email 'heads up' to notify me that this money is going to be 'blocked'.

I had made a booking with booking.com in Spain. It was my first visit to Spain. I did not know anyone there and they cancelled my booking without waiting for me a the hotel on the grounds that my credit card details were incorrect. If my credit card details were invalid (which wasn't done on purpose, may have been a typing error), I could have provided them with valid credit card details on arrival. Do you realize how difficult it would have been for me to reach the hotel at an odd hour with so much luggage, only to learn that I don't have a booking? I was travelling alone in a new country with no help and also a language issue. I don't know how to speak Spanish. What would I have done? Where would I have stayed in such freezing temperatures. I didn't have wifi to do a fresh booking.

I am very upset and disappointed in Booking.com. Myself and my 3 friends booked an apartment in Amsterdam at 62I Hobbemakade, Oud Zuid, Amsterdam, through your site on book now pay later offer. It was nothing like the images on your website, it was the complete opposite. Firstly the house number on the address you provided was incorrect (should have read no. 62) and we spend 2 hours on our arrival day in a taxi looking for the accommodation. When we finally arrived we were horrified at what we saw. Our accommodation was filthy - from the entrance hallway through to the living accommodation which you failed to mention was up 3 flights of very steep spiral stairs which had filthy walls, handrails, and stairs. On each return on the stairwell there were bags of refuse, broken household appliances, and junk. There was a broken stove, base of bed, washing machine and dirty wash bags at the end of the bed.

I needed to change a booking and was pretty sure I'd get charged the full rate as it was only a day before I was due to arrive at the hotel. I was told it was really difficult to get through to the Booking.com customer service team and have generally found these sites unhelpful and inflexible. Reading the reviews on here did not inspire confidence but I have to say that in my experience, Booking.com were AMAZING!

I needed to take my family to Kentucky for my mom's funeral and needed to split the trip for my pregnant daughter. So I booked 3 rooms for the 6 people in my family and felt I had done the right thing when Booking.com sent me, "Your reservation is now confirmed." We got off a little late and so I called the hotel when we got off 40 to let them know we would get there about midnight instead of 10 PM. Imagine my shock when I heard the hotel say they didn't have my reservations.

I am very upset and disappointed in Booking.com. I booked a room through your site that was having a deal. It was paid for and received a guaranteed confirmation. A couple of days later I get an email. They claiming the reservation was a mistake rate, without any proof, and canceled my reservation in the most condescending language. You are a very unprofessional company and I hope others don't have to deal with this company based my experience. A completely Unsatisfied Customer.

I have read other reviews relating to Booking.com which reflect my experience with the company. Despite the assurances that I had 'hit the jackpot and got the best price' and 'we price match - get a better price and we refund the difference' I found the hotel offered lower rates than those promoted by Booking.com. A request for a refund was denied as I did not advise the difference before I checked in - I only became aware of the difference on checking in! In my view the company is guilty of serious misrepresentation and relies on lengthy T&Cs in an attempt to avoid legal responsibility by maintaining their operations are based in Holland and complaints are subject to Dutch laws. Their country subsidiaries do not have any authority in this respect. I am vigorously pursuing this with the UK and EU Statutory Authorities.

City Apartments in Kiev - as a so-called "Genius" member with Booking.com I booked the above apartments for mid-December 2016. I am a 68-year old pensioner who wears glasses for reading but I chose an apartment that clearly stated "Pay on arrival". There was a choice of apartments with a free cancellation policy and I had to cancel giving almost 3 weeks notice but in the small print the apartment I booked evidently had a full cost cancellation fee so as soon as I cancelled, the full payment was taken from my debit card. I appealed to the apartment company direct and I appealed to Booking.com with NO luck. DO NOT USE BOOKING.COM, you have been advised!!

So back in October we booked a hotel in Nashville through Priceline.com. In the past we had done business with them without any problems... until now. When we had to cancel our trip abruptly we knew we would probably be charged a service fee.. .and that was totally fine with us. The problem is that the hotel in Nashville charged us double for the room and overcharged us almost 200 dollars! When I called about the charges they sent me over to their sister company Booking.com. For the past 2 months I have called them to settle this dispute, sent them bank statements to show that we were overcharged and still nothing.

Long story cut short. Booked and paid for hotel with well known chain through booking.com. Was contacted only a few days before arrival demanding £200 more for the room, claiming the room rate had been wrong. Refused, so they cancelled. Colleagues who bought at the same rate for the same room and date - but directly from the hotel had their bookings honoured. Lesson - by all means use booking.com to find a suitable hotel - but then recommend you go to the hotel website directly and purchase there. You also get loyalty points, if that applies.

Do not use Booking.com to book your hotel room ever!! I cancelled my reservation within the time allowed and I got a confirmation from the hotel saying the reservation was canceled and no charge was to be made. Two days later my credit card was charged. It has been two months and after multiple calls and emails they have not refunded. They are a scam company. Do not use them.

The site advertised that the hotel had airport shuttle service. It was one of the main reason that I chose this hotel. Unfortunately that wasn't the case. The hotel did not provide shuttle service. They claimed that if I sent in my receipt for car rental that they would see about reimbursement. Well we know how this story ends. They said that since the hotel shuttle had a surcharge there was nothing they could do. Overall Booking.com's error cost me more money than had I just booked a hotel closer to town. Stay away from these dishonest people.

On August 7, 2016, I booked a 3 bedroom townhouse for a stay in Orlando. On August 15, I received a confirmation e-mail that my credit card was billed and the townhouse was confirmed. On August 27, I called when we were twenty minutes away to see if it would be possible to check in early so that we could unload the car, get to our late lunch reservation and head to Mickey's very Merry Christmas party. Imagine my shock when I was told that CCV no longer managed the property and I should have been notified that the reservation was cancelled and my money refunded. Neither of those things happened. Then it got worse, back and forth phone calls and an email telling me that there was a four bedroom home available, that they cancelled the original reservation at no cost to me and that I should make a new reservation online at this suggested location.

So I used the good ole app for booking.com while traveling from New Mexico. I have used it A LOT over the last 2 yrs with no problems at all until NOW. The app found me a hotel room in Liberal KS at a hotel that was newer, great reviews, meet safety and travel standards, so I booked the morning of the stay knowing by supper we would be at this destination. When I get to the hotel and attempt to check in the staff ask me for name and contact info, and inform me there is nothing under the system with that info. I respell it to make sure and state I used booking.com and had a confirmation # and pin for my stay. They inform me THEY CAN'T use the booking.com info to find my reservation, so we again go through my name and spell it, my phone number used to book and address even. With no luck.

I was traveling to Lithuania/Vilnius. The apartment owner couldn't charge the apartment from my credit card. And then she came to apartment and unlocked the door. She got in the apartment while I am sleeping. I was definitely freaked out that she broke the privacy. Shortly I reported that to Booking.com and they offered me, Yes, goodwill gesture of 25 euros. I said that's not enough for this. She have to pay more and learn how to be professional. Booking.com customer service staff said that we can only offer 25 euros. And I said okay for 25 euros and they replied me we working on it? It's definitely weak customer service relation. There is millions different apps and I won't use Booking.com anymore!

I am a Genius customer on Booking.com and have been using them for a long time trusting them naively. I booked a hotel in Kashid beach near Alibagh in India and found on checkout that the price charged by Booking was 25 percent more than the listed price. So I paid an extra 50 $ approx per day to Booking.com for nothing. I think this is a very big scam!! I will never use Booking.com again!! Stay clear of this fraud site.

Booking a hotel and coordinating plane flight for a vacation is a hassle, but, will NEVER use Booking.com again. When I arrived, they had my reservation, but had the same rooms available at a much cheaper standard rate. These were the standard rates as the hotel was almost full, but Booking.com gave me the most expensive price for a minimal room. I guess I should have checked more, but thought with all their hype that it would be the best rate available.

I made a reservation in October. Just out of curiosity I called the hotel to check on my reservation. To my surprise I did NOT have a reservation. I called Booking.com and they assured me my reservation was good to go. I decided to check back again the next day. After hours on customer service I found out my reservation was cancelled OVER A MONTH AGO!! No one notified me or gave me any type of warning I would be out of a hotel room. When you are traveling to a different state you rely on the company you're making your reservation through to confirm your reservation. This company had no idea there was a problem with my reservation. When I spoke with the Supervisor Michael ** he understood my frustration and lack of trust in this company. He suggested I use another company. Awesome!

I can honestly say I will never use this company again. I booked a hotel through this company and was told that if the reservation was cancelled 48 hours before arrival I would not be charged. I cancelled 2 weeks in advance and on the day that I should have been arriving, the money was taken out of my bank by the hotel because my cancellation was not forwarded to the hotel. I then had to chase up the money that was wrongly taken out of my bank and was passed between Booking.com and the hotel with no resolution.

This was the first I have used booking.com and it will be the last time. After searching various websites I chose to book a hotel through booking.com as they were offering the best price and their website looked very good. I also recognized their name as being one of the main hotel booking companies on the web. All I can say is that they are complete amateurs who will not accept responsibility for their shortcomings.

We booked 3 rooms at three different hotels through Booking.com during the Thanksgiving holiday. Two of the three hotels did not have our reservation in their system. We will not be using this website ever again for our reservations.

I booked a half board stay in an exclusive hotel in Southern England though Booking.com and paid the invoice which clearly stated what I had purchased. However at the hotel, I found that there was an allocation towards dinner and that anything above this had to be paid for. As this was a treat for my husband and parents in a very expensive hotel, I was very disappointed. We all stuck to the cheapest things on the menu, had 2 courses instead of 3 and still had to pay extra for food. Had Booking.com stated at the time of booking that this was the case, I would have chosen a different venue due to the high costs in the restaurant.

I booked Shangri-La Hotel in Santa Monica from Booking.com and pictures were so different from the reality of the hotel. This is not my first time that l experienced this in Booking.com. Rating is usually false and customer service don't care when you complain.

Made a hotel reservation through Booking.com for Hotel Novotel Deira Dubai. Upon checking out of Novotel Deira Dubai, I was appalled to discover that the rate is a variable (changes daily) and that the amount charged bears no relationship to Booking.com confirmed and quoted rates. This is fraud especially when their website states "you pay **" and the client is obliged to pay a much higher figure at the counter!

When looking for accommodation in the Fontmell Magna area I looked up the Booking.com website. I found the Fontmell Magna B & B had two rooms available, a King room with adjacent bathroom and a Double En-suite. I subsequently booked the Double En-suite for three nights from Saturday 12 November. On arrival, imagine my surprise when we were shown to an attic bedroom up a twisting narrow staircase. The room was disgusting (see review on TripAdvisor). On complaining to the owner that this was not what I had booked, my wife and I were told that this was what was clearly stated on the Booking.com website. I knew that this was not the case and so I checked the Booking.com website and only the King room and Double En-suite were indeed advertised.

I booked hotel "Arts et Seine" in Rouen, France using Booking.com. When I checked in, I found someone had been smoking in the room, and the hotel was more like a hostel. Really bad mismatched old tat. Def. no stars. I checked out and went to a much better hotel. Booking have it listed as a NO SHOW, and I can't leave a review. The Hostel also has charged me €98 penalty. I want to be able to leave a negative review to warn other people travelling to Rouen.

I was highly disappointed, when I saved up money for a year to book a hotel at LEGOLAND in CA for my son's 5th birthday, to find out after booking this hotel was in Denmark. BEWARE BOOKERS... this site is predominantly European website. I was not looking at this booking alone. I had a friend sitting with me searching the web. It was not apparent this was in Denmark, not California. This was one of the first links that came up in a Google search. In addition, the nonrefundable aspect was not clear. It is very sad that there are companies out there scamming people looking for a deal. The $20 savings wasn't worth it when I discovered it was in Denmark and I would not be in Denmark, wasn't quite worth it now was it? Thanks for robbing a single mom of 3!

They advertise free parking and free shuttle bus to Manchester airport from airport inn & spa hotel. It is advertised as £39.50 for the room. On check-in my daughter has been charged £115.00 for parking and still has to pay for the transfer to the airport tomorrow morning. Absolutely shocking you can book the Hilton at the airport for £91.00 and that includes parking. They tell the truth. They should hang their heads in shame.

I booked a hotel in Oahu through booking.com for July 2017. About 2 months after booking, I got a phone call from them saying that they didn't add on tax correctly and that it would cost me roughly another $200 for the room for the week and asked if I'd like to keep the room. In the interim, most of the rooms in the hotel/condo complex (Hilton Hawaiian Village) have been booked up. I'm stuck if I want to stay at that hotel. I reluctantly agree to the price increase even though it was an error on their end. Now, I get another phone call today saying that the last booking agent gave me the wrong price increase and the price is going up another $200.00. Their business practice is ludicrous. If they make a mistake, they should eat the loss, not put it on me twice. I will NEVER book another hotel or condo through that website and strongly caution anyone else against doing it as well.

I book at LIFESTYLE HOTEL SWAKOPMUND in Namibia through booking.com on Sept 21, 16 and canceled it during the period of Zero Cancellation Cost (Sept 27, 16). However, the debt occurred immediately in my VISA (October 20, 2016) as LIFESTYLE + BOOKING did not cancel the debt on time (before Oct 10). After several calls and emails it pass TWO MONTHS and the refund amount was in Namibian currency. The debt was done in US dollars (US$426.59) and the amount refunded was US$367.41. BOOKING.COM and LIFESTYLE SWAKOPMUND fine me US$59.18. BOOKING.COM is a trick and I am calling in court to proceed against for reparation of material and moral damages.

I made my reservation # ** at Appartamenti Cannigione La Conia, Sardinia, Italy for check-in date 2016-09-11, and check-out date 2016-09-16. I went to Carabinieri's to report my experience and till now I do not have answer. Please note that the amount requested by the property is incorrect: The charge of 135 euro is a guarantee that we show up for a check in at the advertised rental. I am Polish and speak English without problem as far.

I booked a hotel through booking.com requesting a hotel 3 stars or greater in Nashville. I first tried to contact them to change my day of arrival by 1 day. There was no one I could reach and only received an email stating no changes or cancellations. Well I thought that's the rules. So we arrived as scheduled at the Sheraton Hotel near the Nashville airport. Our room was in great need of a rehab. The old carpet made me cringe to step on and deco from early eighties. This was rated as a 3 room. We felt like we were mislead in a bad way. I will state that the hotel staff were wonderful, gracious and understanding. We thought about leaving after the first night but had other priorities and not a lot of time to visit family. So thank god for the great people it made a bad situation tolerable. Shame on booking.com for misleading people. I will never book with them again. Shame on them!

So - a few weeks back we booked a hotel via Booking.com, which was of a shocking standard. We ask hotel for a refund - they refused - unfortunately we had to pay before we were given the keys. Instead of staying in this filthy hotel (Anchorage Hotel in Torquay) we booked another one for the same night. When we came back, I got onto writing a review about the Anchorage Hotel on Booking.com - just to find out after a few days that my review was removed.

Right after I reserved my hotel, I'm being notified that I would have to pay $99.00 to cancel. Really? I don't think so! I cancelled immediately! I am not going to be bullied into paying any cancellations fees... They can keep their services!!

I found a website that my same room and rate and penalty are all the same and they claim it wasn't. Took two days for them to find the website after I sent them the picture of the website and rate. So they come with this lame excuse now past my free penalty cancellation. No ** because I had to call you guys back after she said I would receive a email not to call back as soon as I sent it and I did not. They are not the lowest website (bookit.com) is better!!!

I booked with booking.com yesterday the 1th of November for 3 nights at the Legacy of the Sea in Panama City. I was quoted $343.80, I checked in today and all was well, until I overheard the front desk person quote a walk in couple $223.41 for exactly what I received. I got the front desk gentleman to write the quote for me as well, then called booking.com to get a refund for the difference. 1st person I talked to told me to talk to the hotel about cancelling the booking, which I did, their response was they couldn't because the booking was made through them, which made sense. My next call lasted over a half an hour with a whole bunch of reasons why they couldn't refund the difference. The call ended with me telling them I will never book with them again. I will go out my way to discourage anyone from using them from now on.

Booked a hotel in Jasper month ago. Tried for 5 days consecutive to cancel online....error page not found! Then was sent a notification that I was going to be billed for half of the room. Called hotel and they waived cost and understood my web experience. Apparently it happens a lot with Booking.com. Called Booking.com and they still tried to get money out of me, then argued with me about my web experience. 4 times they put me on hold to call the hotel to confirm and 4 times they disconnected me!! NEVER, NEVER use this company.... Just call the hotel yourself.

I booked a room through Booking.com after I asked about their cancellation policy and they told me it was 24 hours. Now when I try to cancel, they say the hotel has a different policy, which they can see on the screen in front of them. Why couldn't the representative read that when I was booking? Now customer service, (ha ha) is trying to say they never said that and are trying to catch me in some sort of lie myself. They are unhelpful and have terrible customer service. I'm trying to contact the hotel directly but they won't answer the phone. I've contacted my credit card to report the dispute. I've been posting on social media about my unhappy experience. Don't ever use Booking.com.

I needed to book a hotel and used trivago at first to find one at a good price. When I did I saw it was with Booking.com. I didn't think anything of it and clicked the first hotel that looked like a good price. I don't remember seeing anything about it being non-refundable but maybe I missed that. After booking I realized I booked for the wrong weekend and meant the one after. I immediately called the hotel who said I needed to contact Booking.com to change anything. I then called Booking.com and they said it was non-refundable and I could cancel it but I would still be charged. Luckily the person on the phone said he'd see if anyone was nice enough to modify it for the new date even though they don't normally do that. To my relief there was and although I had to pay a little more for the new date it seemed fine. I got the modification email and I thought I was all set.

This is the worst service I have ever received. Booked a hotel for $200 and decided to cancel. Booking.com says my booking has been cancelled. Well nowhere did it say that the hotel had all the rights to still charge the $192 or that the fee for cancelling was $169. Would've I known I would've never "cancelled". Their customer service was terrible and they were even rude when I tried getting things resolved. NEVER booking with them again.

Reservation print out said no prepayment needed. BOOKING.COM charged my debit card month early. Manager of Quality Inn was nice enough but said mistake was out of his hands. Booking.com said to call manager. Manager said to contact Booking.com for refund after cancelation. After a dozen emails was told they had made a mistake and would be up to 20 DAYS for refund. Tedious list of demands that had to be in PDF format logo bank statement. BEWARE OF THIS COMPANY. Get your reservation from motel website.

An expensive hotel room I booked in Germany this year turned out to be a nightmare, with major road works just outside the windows. The sound of bulldozers woke me up at 6:30 am each morning, yet Booking.com have refused any refund or compensation. They were extremely efficient in cashing my money, though! If the description of the hotel does not much reality, the customer foots the bill.

Booking.com is a SCAM. They quoted a rate 40% higher than the hotels website quoted (including taxes and service) and then (in the small print) stated that the taxes and service charge were EXCLUDED. Don't do anything with them or their sister companies: Agoda, Priceline, etc. When I demanded cancellation they said they would not cancel but would reduce the price by $6!!! Where do they get the audacity to act like that. ** them.

IMPORTANT INFORMATION BEFORE MAKING YOUR RESERVATION THROUGH BOOKING.COM!! I made a reservation for a hotel for the weekend through BOOKING.COM that was approved and confirmed by BOOKING.COM. My wife, our young son and myself arrived at the hotel and were informed that the hotel was fully booked and they had no record of our reservation through BOOKING.COM.

Went thru Booking.com in June, 2016 to make reservations at Ramada Inn, Greensburg, PA for Oct. 2016. Got there and was told the hotel had been sold out since April 2016 and no room available. Booking.com had listed this room as the only one left. Have contacted Booking.com 4 times and have not heard from them.

I booked with Booking.com and called the night before to confirm I was receiving the room I requested. I was assured I would receive a king room smoking. When I checked in less than 24 hours later, I was given a double non-smoking room. And with no help, assistance, or apology, I was given 15 minutes to check out of the room in a city where I knew of nowhere else to check into. The front desk clerk was rude and unhelpful with any accommodations. I will not EVER book with Booking.com again.

If you value your life, safety and wellbeing (especially if you're a woman) please AVOID using Booking.com!!! I was left stranded due to booking.com's incorrect information and the Collection Hotel Birmingham disgusting, heartless Manager. I'm from London and traveled to Birmingham for my friends wedding. I booked The Collection Hotel in Birmingham via booking.com weeks in advance.

I was a customer of Booking.com for more than 10 years. I booked with them several hundred hotels worldwide, so much so that they have given me the title of Genius. The last trip to the USA and Chile I have gotten a couple of drawbacks. One, less serious, in Warwick, Massachusetts, where I had booked through Booking a Motel 6.

Well, I was convinced that Booking was one of those ethical minded companies that take special care of their customers, compared to old, traditional agencies. Well, here are 2 horrible stories:

These two companies are the same. I have reserved a villa in Croatia for 3 nights. The owner has come back very late to say that it can only be reserved for 7 nights, even though you can reserve it for 3 on-line and nowhere does it say in the description that there is a minimum of 7 nights. I have been cut off from booking.com phone lines twice now. They should take responsibility for any inaccurate information on their website. I have made other reservations with different organizations around these dates now. If I had known that booking.com and villas.com were the same and use the same rubbish customer phone support I would never have booked. I have had problems with booking.com in the past and they never followed through on a serious complaint - I had about a property two years ago. What rights do I have to get compensation from booking.com/villas.com? I would never use their service again. It is effectively very misleading.

I booked a room through the website Booking.com. The total price was not clearly stated. When I received the confirmation I also saw that it was non-refundable. I called customer service to cancel and was told that I would be charged for the full amount if I canceled. The agent I spoke with told me the only way to decrease the amount is to use the price match feature. If I find the same room listed on another site for less I can get a price match. I found a cheaper listing and submitted for a price match. I called customer service and was told that I cannot get a price match. I told him the confirmation that I received clearly states and provides a link for me to request a price match.

We used Booking.com to book a recent vacation to Savannah Georgia. We get there and the hotel never received our reservations. Luckily they were able to accommodate us. The next day we were charged by a hotel that we originally booked but cancelled the same day because we found something better. (This was well within the cancellation period where we're not to be charged.) We had to go to that hotel and show them the email as they got the booking but not that cancellation. We almost had our bank account frozen over this because the first hotel continued to attempt to charge our account. I would not recommend ever using this site to travel.

Please beware of this kind of scam.

I booked a hotel on booking.com for a furnished hotel with kitchen. The hotel contacted my direct and said they were overbooked and cancelled reservation. I had to book several hotels (without kitchens) last minute to find a place plus had to pay daily parking at some hotels... Booking called and said for the inconvenience they would reimburse overages. Also, I would have to send them all receipts to analyze and hotel receipts I stayed in the hotels which was a reasonable request. They were going to send Furnished apartments of Caramel hotel thru vendor training and get me reimbursed. Did they reimburse me? NO. Did they contact me back? NO. I will never use them again and make sure I tell everyone I can how horrible they are.

I booked a hotel in New Orleans with Booking.com. I cannot make the trip anymore, so of course I needed to cancel my reservation. When I went online to cancel a prompt came up saying I could cancel my room but they will still charge me the full amount of the room ($311) because I booked a non-refundable room. I was very upset about this but I called Booking.com and the gentleman on the phone was so nice. It took some time but they canceled the room for me for FREE. I was so happy, I will DEFINITELY be using Booking.com again and telling all my friends and family about my great experience with them!

I booked a hotel for two nights in Sofia Bulgaria via booking.com. I booked a four star hotel. The hotel was overbooked and the first night I was given the tiniest room where the shower was actually an extension from the hand basin in the loo. No shower tray or curtain even. I asked management the next day, where on their website were there any rooms like this? They apologised and said as a courtesy I would not be charged for that night and would be moved to a better room that day.

You have not provided any clear proof, nor was I given the opportunity to hear the recorded conversation that you said I agreed too. I was told a RED ROOF NOT RED CARPET. I WAS TOLD OCEANSIDE. IT WAS LOCATED IN THE INNER CITY. As a travel agent, It is my conviction to let consumers know of your business practices and this fraudulent incident as well as the BBB and Sectarian of State’s Office. This is clearly a fraudulent situation.

I used Booking.com to book a "double" room at EVIDO HOTEL, Salzburg, Austria approx 2 weeks ago. There were many issues at the hotel that ranged from being given wrong room, to being locked IN my room second night because the room swipe card was not working so I could not go out as reception closed approx 5pm each day even though on Booking.com ad it stated "24/7 reception", to being locked OUT first night because reception had gone so I ended up having to get into the hotel when someone opened the door & then had to sleep in the hallway in front of my room on my jacket until someone finally came in at 7.30am (to open for breakfast, even though ad says breakfast at 7.00am).

My wife booked and paid for a hotel in January. Prior to her and her students leaving for their trip in October, she was checking the hotels that she had booked. She discovered that the first one had shut down. She contacted Booking.com via email and phone and was send an email, she would get a refund within 5 days, after verifying her payment of the hotel. This was done and she received an email stating it would be resolved in 5 working days. That was on the 21st of October, it is now the 4th of November. I attempted to contact Booking.com to help resolve this as my wife had started her trip, but with no luck. I have send several emails, and contacted them via phone. It is disgraceful that they have not responded or even acknowledged my emails or voice calls, even after my wife had give authorization for me to act on her behalf. This organisation is not to be trusted with what they say, as no refund has been forth coming. Do not use Booking.com.

Recently used Booking.com for a hotel reservation in NYC and due to not receiving an email confirmation from Booking.com; resubmitted the credit card info twice to secure the hotel room, for the same night.. When realized that the 2nd reservation needed to be cancelled for the same night, after receiving the confirmation email, contacted Booking.com to cancel the 2nd hotel room reservation for the same night. The customer service was very unyielding and told me to contact the hotel directly which I did.

My wife and I went on our honeymoon and traveled several places. One of the places we were planning on staying at was a B&B near Zion Canyon, Utah. I thought I had booked my reservation through Priceline, but come to find out after the fact that it was booking.com. When we went to go check in we couldn't find the place. It was not well marked and I actually had to call the place to find out where it was. No answer and no callback. We finally found the place and went in. I was not impressed. The bathroom in the shower was a makeshift shower and still had the drywall exposed.

I booked a hotel room at the Lido Beach Resort in Sarasota, FL for the weekend of 10/28/16 & 10/29/16 to attend a wedding. Upon arrival at 10 PM on 10/28/16 I didn't have a room at the resort. I was put into a Holiday Inn from the resort and told I was going to be charged the same rate as if I was staying in the resort. The resort pulled this with other parties as well that were there for the wedding. I subsequently contacted Booking.com on 10/29/16 to discuss the situation.

Seven months ago, I reserved a room in a hotel in Charleston, SC for my 50th college reunion. Good thing I checked on this five days before the arrival. I had/have a Booking.com reservation number but upon checking with the hotel, well, they never heard of me. Called Booking.com. "Ummm, aaah, there was a problem with the (Holiday Inn) hotel's computer but we sent them a fax." Isn't that wonderful? They sent a fax but never followed up on it to assure the reservation was complete.

I booked with Booking.com. one night for two people. The site took all my details and debit card details. No confirmation email was sent but I got a message saying "You didn't finish your booking with you. Do you still want to continue?" The site then directed me to do the whole process over again which I did. I then discovered that Booking.com had charged me twice for the one night, so obviously the original booking with them did go through, despite them saying it didn't. On ringing to complain, "Fahli" was extremely unhelpful and said it was my fault and refused to refund my account. I will NOT be using this site again in future.

Although we are local to the area, after my father's death and it being our 1st anniversary, we wanted to stay in the city for an evening without the worry of driving or public transport. I booked via Booking.com. Unfortunately I booked the night of the 11th of November instead of the 12th at £45 on a non-refundable non-cancellation term. My mistake but it happens. I asked for an amendment with the cancellation fee waivered. Booking.com's answer from Campanile was that the dates could be changed for a fee of £54 so totaling £99.00 for the night of the 13th. To book the 13th on Booking.com would have been £72.25 so an additional £26.75 for admin!

Ezra the 'manager' of the Orlando, FL office, just hung up on me after asking for help in verifying a reservation for my elderly father and godfather who recently made a reservation for my baby sister's graduation and did not receive a confirmation. I spent 3 hours on the phone with both the hotel and site. Neither my father nor godfather are not tech savvy, so they reached out to me after experiencing personal issues trying to contact Booking.com. I understand safety protocol, but their team manner was not only short, but totally disrespectful, rude and entirely unprofessional (I provided my father's name, email, last four digits of CC and asked that he contact him direct). I am an avid traveler and have been to over 25 countries, however after this experience I will NEVER use this company again. I also plan to tell my personal travel community of 20K to do the same. I am APPALLED.

I booked a hotel using Booking.com for 16 nights and days in Dubai. This was, of course, after VERIFYING that there apparently were no "hidden charges or fees" in addition to what was already paid and held accountable during the checkout. However, in spite of these words, the website apparently was not at all breaking down all the fees. I was extremely shocked by the $1000 payment which was charged directly to my credit card, without my consent nor approval. In addition to this going over my budget, the booking was nonrefundable and gave me a bad, bad headache. HORRIBLE EXPERIENCE. Will not recommend for booking on this website. According to my experience, don't be surprised if a hidden charge will occur.

I booked Hotel Park Inn by Radisson in Zurich and they said were not able to process my card. Very bad experience using Booking.com. Customer service was determined to put the blame on customer. If they were not able to process my card why provide confirmation? I booked on sept 27th and left on Oct 2nd. There was not email or phone contact to attempt to inform me of the card processing failures. On oct 14th they decided to cancel my booking. How funny is that.

We stayed in Hertford and had a very nice time, only spoilt by people coming back at 1am and making a lot of noise. Then we went back to East Sussex and stayed in a very cold hotel with very poor central heating and what appeared to be mould under the wallpaper. Wouldn't recommend Booking.com as the advert for this hotel was far more flattering. Also I notice they have not posted either of our reviews.

This company is a typical bait & switch. They were $20 a night cheaper for the resort I wanted. Just as I finished making the reservation, the rate jumped $20 a night. When I wrote to complain I just got boilerplate responses ("We need more information before we can help"). When I called, I was asked to prove the original rate quoted - kind of hard since I didn't have a picture of their website. Same results on their quarantined match of competitors prices. I will never use again!

I booked a room with Booking.com in London, Ontario. I specifically inquired if there was a security fee (I am traveling for business and don't bring much cash). I was told NO but when I arrived Booking.com wanted me to pay $150. Then they argued with me to refund my money. Don't use this service!!!

Misleading and bait and switch stunts. Tried booking thru vip Booking.com and was switched around to several hotels. First dates not available. The couldn't stay there cause person I was going with and I were not married. Then asked about income and had to switch. The 1 place had to be booked under my girlfriends name cause they would accept under my name cause I was legally single. Run around after run around. And beside fact they don't disclose till end that you committing to 2 hours with a time share sales person. None of that was listed on their website. Shoppers beware what you getting into when trying to book with them.

We booked a hotel in Cape Breton for the 50 anniversary trip of my in-laws on the Canadian thanksgiving weekend 2 months in advance. They came all the way from Japan for this, and the night before our departure from Halifax we were told that the hotel canceled our accommodation. From there on we had hours of frustrating conversation and at the end had to cancel half of your trip. They later claimed to BBB to have given us the option of another hotel which was already booked when we tried to book it, and then they just stopped responding. I also now find many other complaints that booking confirmation was not honoured.

My husband and I took a week trip to Spain. On our last day in the area, we booked a room at Hostal Ibiza to be closer to the town for shopping. Booking number was **. Pin code **. Hotel info was Hostal Ibiza 15 Ibiza town, 07820. Booking.com falsely advertised the pictures for this hotel. The room was deplorable and the bathroom was no way near how it looked on the pics. I tried calling them to resolve and after a week of back and forth, they EMAILED me and offered me 25.00. This is AFTER I sent them pics that I took of the hotel and proved that it was not the same. They agreed that it wasn't and said that there's nothing they could do. I am mortified and very disappointed that this was their resolution process.

On a month long trip to France I booked several locations through Booking.com. It was user-friendly and felt secure with many reviews and options especially for cancellations. My experience was not what I expected. My main complaint lies in their policy that does not allow one to leave a review on a location when you do not pay to stay. My situation was I showed up at the location and it was completely unacceptable from odors in the home to a swarm of bees flying in the ceiling on the upper floor where we were booked to stay. I paid the cancellation fee and left. To add insult to injury the Booking.com will not allow me to review the location because I did not stay there. Catch 22 and not customer supportive. Use another method to book your stays.

I attempted to reserve last remaining room at The Milner in Boston via Booking.com. l chose the room I want no pay till on property room because I must coordinate with other people. It's a work trip not leisure. I clicked appropriate button. I then got confirmation room is non refund room. Within 4 min asked for refund with no fees DECLINED. So disappointing. I understand if I called next day etc, it was 4 minutes. It was an error by Booking.com and I take the expense. So hard to not book us I g then since they are monopoly of discount sites. Consumers lose again.

A booking confirmation number does not guarantee a room as I discovered today. After a long drive I arrived at the hotel booked via Booking.com At 22.30 Only to be told no booking had been received and they were full. A phone call to Booking.com was fruitless as they called back 30 mins later to say they could not find a room in Coventry (U.K.). Fortunately with the help of the receptionist where I should have stayed I found accommodation ironically through Booking.com. A very dodgy place with people with tattooed faces and many of east European origin. Not cheap at £120 per night. Be warned and use Booking.com with caution or not at all.

When I went to cancel online it said it would cost me one days booking or $67. I contacted the actual hotel, Econolodge in Cartersville, GA. They were great. Said there was no problem canceling and that I would not be charged but to contact Booking.com because they often will charge for cancellations, not the hotel. I did call to make sure there would be no fee, telling them I had already contacted the hotel and they confirmed there would be no charge. But if you do not call, and you do cancel online, you will be automatically charged! Be careful!

I booked two rooms on one order with free cancellation and I cancelled 5 days before the final date. Despite this, the hotel charged me for one night, claiming I canceled one room and not two. I wrote to Booking.com and they simply not taking any responsibility. In addition, the information they publish is not reliable and in cases of incompatibility order they are not taking responsibility.

Myself and my partner wanted to book a weekend away so decided we would use booking.com as this is supposed to make this a easy experience searching for the right place. We finally found the correct hotel for us but once we had booked we had very quickly realised that we had selected pay on arrival which means the hotel take the money between that date until we arrived. This did not suit us so we called booking.com within that hour to cancel. We have asked for a refund and we have an email to confirm this within 15 days and still no money. We have been patient and waited all that time bearing in mind getting charged for being in overdraft. We have had to call again to then be told 'we are really sorry and you will get this money back in 5 days'.

Booking.com are crooks. Booked for 7 nights at Riviera, Grand Cayman having seen it priced competitively on Booking.com. Advert on Booking.com quoted facilities which included bar, restaurant, gym and free use of bikes and boats. Arrived and found no facilities available whatsoever other than one broken and unusable bike. Informed that restaurant/bar had lost its license. During my stay, woke up one morning to be informed that the hotel had been sold and I was required to vacate by midday. I was given cash refund for remaining nights and left to find own alternative accommodation. Subsequently found to have been charged £150 more than the original booking quote which I was nicked was for taxes and additional charges not originally quoted for. Booking.com may appear cheaper at quote but will sneak in extra charges which make them more expensive in the long run. Very poor/non-existent after care. Avoid these cowboys

I booked a Hotel in London for next May for 1 week. I found a hotel which I liked through booking.com and on their website, it had a 65% off as a deal which according to them was going to end in less than an hour. So, having found this good deal, I booked it then I purchased the flights. 2 Days later, I received an email from booking.com telling me that there was an error in rates. As I sent them an email explaining to them that when I made the booking, they specifically state that I had locked a good deal. So this means that they do not honor the bind and can change the prices even after you complete the booking. In my case 2 days later. They told me it was an 'obvious' mistake. I'm sorry but how will I know what's an 'obvious' mistake? Not only that, they canceled my reservation without even giving me time if I want to consider accepting the new rates, which I defiantly wasn't going to.

When looking at Booking.com you will find many places that charge a higher fee for Free Cancellation, and NO FEE needed at the time of booking, BUT read the fine print! Many say your credit card will be charged at time of booking for the FULL amount, or at the least one full day of payment. We first realized this then booking a weekend away in Maleny Qld Australia. We chose the higher fee for the above reasons, only to find within 5 minutes of booking we had an email from the hotel asking for a $70 deposit fee. Clearly a contradiction of what Booking.com is claiming. Won't use again.

Unable to locate the hotel with GPS. No lobby in the hotel we booked. Permeating smell throughout the building since room was located above a restaurant. The quality of the hotel was below average. Had to go through a back alley to access the room. Cancellation was posted on reservation and I had every intention of staying at the hotel before arriving there but when I saw the accommodations which we unacceptable. I felt unsafe and Booking.com did nothing to help me. My dealing was with them not the hotel directly which they were representing. Very unpleasant experience. Will never use Booking.com again. Beware when using this company, they do not help you when there is a problem. I was told the hotel was paid already and nothing they can do.

I have used booking.com nationally and internationally for many years. I once had an issue with a hotel saying we had shown up unexpectedly with an extra person when we had booked for three. Booking.com just assumed I was wrong without questioning and I had to document that I had both booked for three and emailed the hotel directly. So first, they assume the customer must be wrong. That was my experience again recently when I confirmed a hotel in New York with a price including taxes and was then told it did not include taxes. They would not rectify, talked over me on the phone and hung up when I tried to talk. This might have been a website glitch, but they are either incompetent or crooked--and don't care much about customer relations.

I was charged £800 because of problem with Booking.com system failure but they did nothing about it. For my toddler daughter fell ill so we had to cancel a 15 days holiday hence the booking with hotel Amadeus Royal Berlin, so I cancelled on time as stated by the hotel policy. I got a message on the website stating that the booking has been successfully cancelled so I was satisfied. A day before the booking my calendar reminded me that I have a booking the following day. When I went back to Booking.com, the booking was still intact. I called the hotel and the receptionist only spoke German so she could not understand or she pretended she did not understand. Then I called Booking.com explaining the situation but they totally ignored the system having a fault and left the problem with the hotel. The hotel is so ruthless that they did not even let me speak with the GM or responded to my calls or emails.

Booked a one night stay in Niagara Falls within walking distance to all attractions due to the fact my 74 year old mother isn't able to walk long distances. I checked the rating of the hotel that I booked through Booking.com and all the ratings said great location. The room we stayed in was unclean and in terrible disrepair and there was a party with loud thumping music directly above with people coming and going all night.

Stay away from this online money guzzler... They will book you in the worst places disgusting shabby hotels on the planet and when there is the slightest problem you would be left on own your own to deal with whomever the crooks they sell rooms for.

I booked one night at Kondalilla Eco Resort just north of Brisbane on Booking.com which was $270/night. I decided to book an extra night so contacted the place directly who were happy to book me for the regular price of $220/night. I couldn't believe that Booking.com added $50 to the regular booking price for doing next to nothing. That's highway robbery! Use Booking.com to find a place but then make the booking by contacting the place directly.

After checking into a hotel that was clearly not what we had booked we left and demanded a refund. They refused to refund our money and were not willing to let us speak to a supervisor. Will never use this service again.

I have booked two visits to the hotel I've visited before having booked with Booking.com. In the past, I've paid at the hotel in local currency using a credit card which I keep specifically for overseas use. For these latest visits, I thought I was being asked to give any card number merely to secure the booking, NOT to make advance payment, and so I used a different card. The upshot is that payment has been taken in advance of the stays using the wrong card and I've been charged nearly £30 for currency exchange. My own fault for not reading the small print but it would have seemed more honest if this change of policy had been signposted by Booking.com.

I booked a room in Germany through Booking.com. The paid receipt I received says "Change or Cancel Anytime!" which in fact is why I use booking sites rather than do it myself, because I need this policy. When I went to drop one day from the reservation (still a month in advance of the reserved date) I was told I could not. I sent them a screenshot of the receipt and they said I should have known that meant I would have to pay full price to change or cancel the reservation. I will never use them again. There are plenty of booking sites that actually have and honor such a policy of changing in advance without a fee. Oh and the complaint process required multiple phone calls and emails. Use Expedia.

Booked a room in London. Headline rate was £280 for 2 night. Billed £230 over two separate charges from property's agent, an extra £50. Queried with Booking.com and advised it was a standard cleaning fee. Thought there must be an error and that it was a higher charge for excessive cleaning (unlikely as travelled alone and am currently pregnant so hardly a party animal). Made the point and was told that it wasn't for specialist cleaning it was just a standard charge.

Me and my family planned our travel to London a year in advance to avoid any unnecessary trouble during the trip as we are to travelling with our 1 year old daughter and our 60 year old mother. Unfortunately we made a HUGE mistake choosing BOOKING.COM and CITY MARQUE to handle our accommodation. We booked a service apartment with the address 21 Lower Marsh Waterloo, London for the dates September 19, 2016 to September 23, 2016 and paid in full before our scheduled travel. We called the customer service hotline once we reached the apartment to get some help, as we cannot access the digital door of the apartment (while we were waiting outside the apartment with our baby and mother). We were shocked when the customer representative informed us that they emailed us about the cancellation our booking on the day of our flight!

Made a reservation for wife getaway weekend. Got confirmation and explained I can't cancel without paying. Many hours later got email saying "sorry not sorry but you don't actually have a reservation". Good luck finding something. They will lie to you!!!

Made a reservation at Gaylord Palms Resort for one of my employees and paid for the room. When my employee showed up with his family he was told that the reservation was confirmed but payment was not made. I paid direct off the phone with the resort. This was the worst experience!

I did get reservation for two night at the Hampton Inn in Queens, via Booking.com. The price was set and clear. When I asked to check out at the hotel, the front desk lady pressed a button and told me that I have been charged to my credit card and that they would email my statement. I asked for a hard copy and got one. I discovered they had charged me more for the second night. These charges were not in accordance with the Booking.com shown price. The front desk lady would not change the bill even when I showed her the Booking papers. She stated that she could not determine what Booking price was about. I had to catch a flight so I could not do more on the spot. I have tried to find a website or a procedure to make my complaint at the Booking.com against the hotel, but strangely I can not find this anywhere.

My family and I have been using Booking.com for national and international travel for over 6 years. None of us have ever had a problem, every detail has been precise and accurate. We always book refundable rooms as that way there is no issue. It is up to the consumer to be aware and do the right thing and then you will have no problem. I know if a hotel says non-refundable then that is what it means. Only once did we have one unclear issue and that was cleared up for us in record time by Booking.com. I would use them any time. P.S. I am a retired senior and do not work for Booking.com.

This is the second time I have experienced this problem and I am fed up with an unhelpful company. On two separate occasions I have booked a room and the total has changed after I have submitted my credit card number. The first time it was double the advertised rate because of an extra person fee, the room was $120 and the extra person fee was $120 which was not disclosed until after I received my receipt in an email. Today the rate I booked was $123 and when I received email confirmation it is $146. These people are crooks.

Booking.com quoted me one price $98.70 for 10-day stay at Wyndham Albrook hotel in Panama City, Panama. This price for my stay was accurate on Friday, Saturday and Sunday only. Weekday prices were $105.30.

I searched Booking.com for accommodation in Sydney. And when comparing prices and locations, I booked somewhere for a total price of AUD$ 400. For my surprise, when I got my visa bill, it was $793. Apparently Booking.com does not show the total price. There was some fine print saying there was an additional $155 cleaning bill and $55 service fee. When I contacted the accommodation, they said that they have asked Booking.com to include the full charge of the accommodation, not additional amounts in the fine print. Sucks, as we would not have booked it if we had known upfront!!! Will not be using Booking.com again.

I booked a hotel room on Tybee Island, Georgia to celebrate a friend and my father's birthday. I did not pay the extra money for a reservation that allowed for cancellations. Here comes Hurricane Matthew barreling towards the East Coast. Even though my reservation did not allow for cancellations, the customer service representative I spoke with received permission to offer me the option to either change my reservation or cancel it. Obviously our travel plans are peanuts compared to the lives and well-being of everyone in this hurricane's path, so I feel rather petty for worrying about getting a refund for a hotel reservation. But I am grateful they were able to help.

I made a reservation with Booking.com to stay at the Hyatt Roseville in California September 25-28. The reservation was for 3 days; however, I had a family emergency and had to cut the stay by one night. The Hyatt was happy to cancel me but said it was up to Booking.com to reimburse me. So I emailed Booking.com. It took them almost a week to get back to me and when they did, they said that it was up to the Hyatt to decide if they would reimburse me and that they would have to check and get back to me. It has been a week and so far no one has gotten back to me. I have emailed Booking.com to no avail.

I searched on Booking.com to book a hotel in Boston October 28-30, 2016. I found what appeared to be a decent rate at Milner Hotel Boston - which I booked but read a few bad reviews and decided I didn't want to chance it. I found another hotel on Booking.com (Club Quarters Hotel) and booked there. I went to cancel the Milner Hotel and Booking.com said they couldn't do it but the hotel might... Might? I contacted the hotel and they said Booking.com would have to cancel it. Neither are being cooperative. My credit card has a pending charge of $471.76 for a hotel I CANCELLED!

Booking.com is the whole "BAD experience" that can be in our time when internet turned to something that killed service and customer orientation. It's all about money and the person doesn't exist anymore. And yes - I am familiar with what the database is and how the information is retrieved. I am high tech person myself. However, sometimes there are situations when the service people need to step in and help even if it requires some extra small effort.

Before you want to make any business with Booking.com just ask yourself do you wish to making business with any kinds of rats? Because this bookingrats teams are exactly doing rats' business. We booked a apartman with this dutch company, they offered full service apartman in Greece with kitchen with sea view and everything. When we arrived, the greek room renters told us we can cook anything with don't have smell. (Don't think for a minutes that I try to overdraw the story, this is exactly we received from Booking.com partner.)

I booked a nonrefundable room for a trip to Pullman, WA (a college town). I subsequently fractured my foot. While I knew the room was nonrefundable, I also knew there were two formal dinners, a college football game, a college football game in the next town over and a museum groundbreaking that weekend just to name a few of the events that were occurring, so it seemed likely the motel could rent the room.

I booked a one night stay at the Kimpton hotel in Boston. The night before I was scheduled to arrive I checked my reservation and realized I incorrectly booked the wrong date. My hotel was reserved for the previous day (same night I realized the issue). I could no longer make any changes online and risked being a no show, and losing $550 for the room rate, plus having to rebook another night's stay. I called customer service (it was 9pm), not expecting they would be able to help. I waited 5 minutes to speak to someone. When I finally got a rep on the line and was able to explain my situation, he was really nice and understanding. He said he would reach out to the hotel and see what he could do. I was asking him to cancel a same day reservation and rebook the room for the following day with no penalty charges.

Booked a room for my wife and I in Stratford-upon-Avon UK through Booking.com. Received a mail shortly after saying my booking was not complete and to click a link to finish confirmation, which I did and shortly after received my booking confirmation. On arrival on day of trip the hotel informed me I had booked two rooms, which I had not, I booked a double room. No problem they said they would cancel the second room booked. I paid with my debit card and enjoyed a pleasant stay at the hotel. On checking my bank account a week later I noticed I have been charged twice for the room I stayed in, firstly on the day of the stay and then a day later. I have since contacted Booking.com and the hotel and as yet have received no reply whatsoever from either. Be very careful when booking with Booking.com, especially if you receive a booking not confirmed message.

My wife and I booked a room thru Booking.com in Tangalle Sri Lanka at Conch Villa. My confirmation email gave a "total price", said that it included the 10% service charge, and said we could pay with Visa. At checkout, the agent demanded 1,000 SLR more than the exchange rate. Then he demanded the 0% service charge and 4% to use the credit card machine. So I paid cash and videoed the payment since I correctly assumed there would be no receipt. I also audio-recorded their demands. Finally, they said they would call the police, which they did. I tried multiple times to reach Booking.com but there was no answer. The police confirmed that I was correct and said we could go. I complained to Booking.com and asked them to de-list Conch Villas. They wrote back offering a partial refund but said the audio recording "is irrelevant" and that the file "is closed." Let's close them!

We had reservations to stay in Canmore Alberta for our honeymoon on Saturday. When we called to confirm this, we were told Booking.com went under and no reservations were made. I have the Booking.com confirmation email but they took the money and now I cannot contact anyone. We do not know what to do.

Went on Booking.com to make a hotel reservation. In their search engine I checked for Pet Friendly hotels because we have two dogs. Holiday Inn was among the hotels listed. I made the reservation and in the memo section I mentioned the two dogs. I always have the habit of rechecking reservations. Within minutes after making the reservation I called The Holiday Inn in Eau Claire, WI and was told they were not pet friendly. I was also instructed to call Booking.com for the refund. I called Booking.com who placed me on call and when he came back he confirmed that he saw where I checked for Pet Friendly. He also told me that he spoke to a Chris at Holiday Inn reservations and redirected me back to Holiday Inn again for the refund. I called Holiday Inn and they told me that the reservation was made through a third party and therefore had to call Booking.com to give me the refund.

Reserved 2 rooms at the Lotus Motel in Cobourg, Ontario for a wedding. Cancelled them both as the bride arranged for a better deal somewhere else with a shuttle to and from the wedding. Charged for one of rooms still. Notified of the charges immediately and called immediately. Both motel and Booking.com refuse to do anything without "proof" that we cancelled. Suggested a screenshot. How are we supposed to get a screenshot after the fact?

Did a reservation using this Booking.com website and when was comparing it with other website it looks cheaper... After you key in your details... Then that's when everything will get revealed. The price is more expensive than any other website... So then I tried to do their price comparison thing, that they say they'll match the price if you find somewhere else lower... But they'll find a way to delay it until other websites are fully book and can't compare anymore... even as for snapshot but still just delaying tactic.

I will never again use Booking.com or affiliated companies (The Priceline Group). Booked a room in the Grand Hotel Verona, Verona, Italy. Arrived after 8 pm after flight delays on British Airways and 24 hours of flight travel. Was told that room was given away as we didn’t check in by 6 pm. Nowhere on the Booking.com confirmation three days before arrival was there anything about a 6 pm check in. I was only informed that I would be charged if I cancelled within 24 hours before check in. At least the hotel staff assisted us in finding an arguably better and cheaper hotel. Subsequent email correspondence with Booking.com was terse and unhelpful and my reply ignored.

We have booked 4 rooms for family comprising of 9 adults & 3 child one month in advance. When reached at hotel they deny vacant room. After showing the paper booking confirmation they provided 3 rooms in another hotel 3rd floor.. Being with family & elderly people/child we managed & slept on floors.. At the time of checkout they argued for full money of four rooms & we have no choice but to pay full money and got out... It's shame when we publish this to site and social media! Manager & 3 standby guys yelled for full money! Never ever book with family... Bitter exp!

My husband is being treated at Toronto Western Hospital and we tried to find a hotel close by as he has an early morning appointment on Tuesday Sept 27. I Googled hotels that were local to this and found one. I called the number on the website and it was for Booking.com. The hotel I selected was full so the service rep found me another one - Urban Living Suites - that was close by. I was told that I had until Sat Sept 24th to cancel my reservation without penalty (my reservation was for Monday Sept 26). About 1-2 hours later, we decided to cancel the reservation. I was given a customer service number that kept me on hold for 25 min then disconnected. I tried again - same thing. Then I called the new reservation line and finally got someone who transferred me again and they could not find my booking.They gave me the hotel directly.

Booking.com is a scammer site, stay away! They illegally collect your data of your unfinished, unsubmitted booking, and pass it to the hotels that you are not booking with, and come back to tell you that you have made a reservation, and you must must pay the fee. It is scammer site, stay away. Do not enter any data!

This is the second time I used booking.com and both times things got messed up. I rented a room at Holiday Inn Express Irving TX at 89 per night going to be there 12 days. When I checked out on the 12th day my paperwork shows I was charged 525.00 more for my stay. The rate fluctuated from 117 to 162 per night. NEVER again will I use either place.

Im really, really disappointed with service they provide. Im a homeowner and I give apartments to rent with them. I have many, many no shows. People booking and I should confirm for each guest, and on the day of arrival they dont show up. Booking.com dont help us to get from them the cancellations fee, even though its clearly stated in case of no show they should pay 50% of the booking cost. They say they dont deal with money and I never get paid. On the other hand if I want to cancel a guest who is coming in 3 month because of renovation or any other reason, they say "oh you cannot cancel the guest". They will relocate the following guest and if they find him a more expensive house I should pay the difference. Its sooo funny. Im really, really tired with them. Im seriously thinking of closing the account with them. They are thief's. They take from me 18% commission and on the beginning of the month their invoice is ready.

In August 2016 I've booked a room with Booking.com for one night in Barcelona. I gave the hotel my credit card no without my CVM. Arrived there, this is not a hotel, is a room in an apartment in a block of flats. The room is small, two persons hardly fit inside, the bathroom is glued to the bed, the walls are thin and the noise from the other 5 (I think there were 5 or 7) rooms of the apartment can be heard easily. The room is far far away from what they showed on their Booking page. I said to the housekeeper I cannot sleep in such condition and that I cancel my booking due to the non adequate accommodation conditions. I cancel the booking online.

I booked a room within Booking.com just to get to the hotel and be told there was no room for me despite being give a confirmation email that my room was booked. There was no other vacancy in the town we booked at and Booking.com refused to let me speak to a manager and told me there was nothing they could do for me that it wasn't their fault. Their suggestion was to drive an hour to the next town and get another hotel but would not give me a discounted room for the trouble. They were very rude and I had to threatened to report them to the BBB to get to speak to a manager. So ridiculous. Awful awful customer service. Should have gotten an apology and a discounted room for the stress they caused. We ended up having to drive so far and get another room that was a huge downgrade from what we booked. Very disappointing.

I was skeptical about booking through an online service but went ahead and ignored my better judgement, big mistake. They say right on the confirmation you have up to midnight of the day to cancel your reservations with no charge. We had problems right from the start of getting to the hotel. It was not close to midnight and since the hotel (Destin Inn & Suites) was having issues we decided to cancel and find another hotel. They refused to give us a full refund and went on to say that Booking.com has had problems like this in the past telling people they would get a full refund. Needless to say I ended up paying for another hotel and part of this hotel even though the hotel and Booking.com said again I would get a full refund. They even sent me an email saying my reservation had been cancelled free of charge! How is it free if I got charged? DO NOT USE THIS PLACE!

Back in March I reserved a river view room for 2 nights through Booking.com. I was notified several days later that a river view room wasn't available and I would have to go with a non view room. Yes it was purchased as a non refundable transaction but when they don't deliver the product/service you expected should that policy still be applicable. I guess if I see a particular car on a lot with new tires, purchase the car and when I actually pick up the car the tires have been changed out with bald ones I have no recourse? With Booking.com's non refundable policy they could give me a tent in a field and it's still non refundable? Fits the term "bait and switch". I didn't use the reservation and am I'm still dealing with trying to get a refund. I have resorted to disputing the charge with my credit card.

I booked a loft for me and my family (senior parents and two kids - 7 and 9) for the period between Aug 20-23. The name of the place is Les Loft Mont Royal (4584 Saint-Denis, Montreal). The value was 497 CAD (without taxes) for a period of 3 days, for me, my parents and my children. The reservation confirmation stated that we could arrive until midnight. We arrived around 8:30 pm and the place was locked. I called the owner for about 1 hour, without an answer. I also tried calling Booking.com during this hour, without any response. After one hour or so, the owner answered, he got my reservation number, checked in his system and said that the place was sold out and unfortunately, the loft was rented to another person. I got very desperate because I was in a city I did not know and had 2 seniors and 2 kids with me.

I booked a apartment with Booking.com, it was Torre Yago Apartments in Benidom, Spain. We booked this holiday for two weeks. We were told English TV, well I went through all 50 but not one in English. Cleaning well Mon and Thursdays all the come for the towels. Why don't this company tell people all that comes with the holidays and not lies. I am going claim my money back, if not then the courts.

Lies, lies, lies. I'm out 618.00 for a 3 day stay at the tryp Wyndham in Atlantic city because I canceled the reservation 8 days before my arrival. They charged my cc 618.00 and went on, drove here anyways because I'm going to a wedding. I showed up to speak to the Indian manager sunny and he sold the room to another party and refused to do anything about it. He said "you booked with Booking.com". So basically they charged me for an empty room and charged someone else that's in it now. I'm upset. Isn't this considered fraud?

Booked my first hotel via booking.com. Hotel Gran Via in Burgas, Bulgaria. Gave my debit card details several weeks before I booked. Received confirmation from the hotel. No problem. A few days before I was due to arrive at the Hotel Gran Via they wanted payment. I gave my card details as before. Then I get a message from the hotel saying my bank had declined my card which was very odd as the account had plenty of money in it. Called the bank and they said they have no record of them even trying to collect the money so they could not decline it if they wanted to.

I am a Marriott's Rewards Member. I used Booking.com for a 4 night reservation on Columbus weekend for Renaissance Hotel, Las Vegas (Booking number ** on 15th September 2016) with breakfast, free cancellation, pay on stay, double room with city view. The confirmation email that came within minutes looked even better at first with a lower total but on close examination it was shocking and indicated I could not cancel and if I did, the full charge of $1,104.32 would be executed. Further the breakfast was removed and Card was to be charged immediately. Luckily I had snapshots of whole booking process and insisted on free cancellation. It was a major nightmare, especially, because I had already purchased air tickets. No one needs to be up at 3am trying to get an agent to live up to advertised offers.

When I booked my hotel reservation on Booking.com they say "book now pay later". That was a lie from the start. Then they don't say that the room is non-refundable. It's all a lie and the customer service representative they won't even let you talk. Never again will I book on any of these sites.

I gave this a one only because you cannot choose a zero. I booked through trivago and when I got my confirmation it was from Booking.com. The hotel is not as advertised. I did not get an ADA compliant room so I am unable to use the shower. When I went to cancel and check out I was told I would not get refund. The reservation cannot be canceled without forfeiting the entire amount of the reservation. Now I am stuck in a hotel that is not in a safe neighborhood, and where I cannot shower for the next 10 days. I have to wash in the sink. Which by the way does not have a plug. There are no drawers in the room so you cannot unpack. The hotel is awful. Do not book at Microtel and definitely do not book through Booking.com.

Be wary of the website because they don't clearly indicate when payment is due. They indicate a rate is special so it is nonrefundable. You have to hover your mouse over the condition to see that payment will be charged to your credit card anytime. To add to the confusion they don't get your CVV so you think you are merely reserving the room. I only found out that my card will be charged immediately was when I received their email confirmation.

I have been traveling so many times. This is the time I feel mad. Booking.com gave me a wrong conversion US price. Failed to inform me the rate of actual rate being 4% higher as the hotel overseas charging me. When I called booking.com they claimed on their site it mentioned. I read all over. It never said anywhere on the site the actual charge could be higher subject to the Hotel overseas rate while they charged me a commission due to a foreign credit card. It is USD 120 more than what Booking.com quoted. Also when I spoke to the booking.com the agent is so rude and unprofessional. As a customer it is not right to not charge the exact rate as quoted and not disclose this when customer made their booking.

I reserved a hotel room months in advance just to receive an email a week before my stay saying that the hotel won't be able to honor my reservation. I then proceeded to go on the website and cancel the reservation. I received an email saying the room was canceled. Then the following day, I continue to get emails and phone calls on my home phone and cell phone to the point of harassment. I go to my emails to locate the proof of my canceled reservation and it's not there! I go back to the site to try to cancel my reservation and it wouldn't let me do it. I ended up calling the hotel myself to cancel and receive a confirmation number. I live in NJ and booking.com had people calling me from France and the UK. They did not pay attention to the time difference and I received calls during unacceptable times. I will NEVER use them again!

I am just so shocked. I wasn't aware of all the awful experiences that people had had with booking.com until I merrily went down that route myself. Book now pay later - how misleading. I am eternally grateful to my credit card company alerting me and rejecting a request of 3000.00 leaving my account, under the umbrella of unusual activity on my account. This was within a short period of confirming my booking. I cancelled the booking immediately. Do not use booking.com. I did note the paragraph saying something along the lines that "a hotel may take an amount from the credit card to test the validity of the card" is this the protection booking.com have in order to transfer the blame and effectively say they had no control over the hotel? I'm not versed in law but it may indicate why it is misleading. I'm so disappointed.

I booked a room at the beach for 2 nights. When circumstances changed and I needed to cancel, I was unable to contact them to cancel. I more than met their cancellation deadline via emailing their customer service email. No luck! I am out of a job and now out of >$350 for a hotel that I cannot stay in. DO NOT USE BOOKING.COM. I wish I'd read the reviews!!!

Booking.com is a misleading platform. I booked online for two nights at the Serena Hotel lake Victoria Uganda for $180 per night, only to be told upon arrival that these tariffs exclude taxes and that I could cancel the booking. The platform is silent on taxes and states that cancellation is free. Upon cancellation the website disallowed cancellation and notified it would cost $180 USD. I strongly advise people not to use it.

So I booked a nice hotel for me and daughter for 11 days in Jamaica, how exciting, just to be contacted few weeks prior to travel that they've made a mistake and I got to pay twice the amount I was prepared to pay to start with. They made a mistake, but I got to pay for it one way or other, as no time to reserve elsewhere and find a decent place for us, or got to pay double the price. :( My problem is that, I made a mistake earlier that year, booked a hotel somewhere and didn't check that I got date wrong, yet I had to pay for it. :( Now they made a mistake and I still got to pay for it. :( Avoid this company if you can!

I booked two rooms from booking.com last week at the Neptune Beach Days Inn which you rate as 7.1 and was very disappointed. The hotel is very dirty, smells like smoke, provides poor service, very loud and has a problem with their fire alarm which goes off when it rains at 6:00 AM. It rained during our entire stay so we woke every morning to the sound of an alarm. I have tried to contact booking.com but have received no return call or email. I have attached pictures of the property, room and pool area. Kindly refund the entire amount paid. A total of 12 pics will be forwarded for your review.

This was the WORST experience I have ever had. I made a reservation for 1 night (yes they ** up a one night reservation). AND when I got to the hotel, they didn't have my reservation. I had to find another hotel by driving around. I was able to find a beautiful hotel with no help from booking.com, even though they claim to be very helpful at fixing their mistakes. And the woman on the phone kept ranting and raving about how great booking.com was and how she would fix it. ** you **. They THEN were supposed to refund me the difference in price from the hotel. When I called to have this done, after sending the receipt like they asked, they told me it could take 10-15 business days. Uh yeah ** YOU. DO NOT BOOK WITH BOOKING.COM. YOUR STAY IS NEVER ACTUALLY ** BOOKED.

I'm writing on behalf of my mother in law. She booked an apartment to stay in New York for 30 nights through the Booking.com service. The reason for her prolongate stay is that her daughter (my wife) is having babies next week. The booking was done with more than 3 months on anticipation. However, upon arrival the Booking.com people told her that they made a mistake and the apartment was not available, even though the payment was already discounted from her credit card.

I am being charged by Booking.com for a full stay at a hotel in Puerto Rico because supposedly I never cancelled my reservation. Charges incurred are about $500. Yes, it is very pleasant to see a charge on your credit card statement for something that shouldn't have been there to begin with, because I never stayed at this hotel AND I did call them cancel my reservation. Now the wonderful process of claim disputing begins. Thank you Booking.com, you guys are awesome. Too bad I'm required to grant at least a 1 star rating. Oh and by the way, yeah, it makes total sense for someone to NOT cancel a reservation for something they have NO intentions to go to. Your logic is truly remarkable!

Booked room for September 2nd and 3rd through booking.thieves.com. They charged us $476.20 for the 2 nights at check in. The couple ahead of us only paid $110 a night and they were just walk ins. The woman behind the desk said "regular price is 158 a night I can give it to you for $110". That's $220 for 2 nights compared to our $476.20. We both had the same type of room. Called booking.thieves. They gave me the good old run around. They put the blame on the hotel so I called Holiday Inn corporate. Talked with a very nice woman on the phone. She told me next time to call the hotel directly to make reservation not a third-party so I called ** head back up at booking ** heads.com and gave them a few of my favorite words rotten **. I will not use booking **.Com again.

I have been using Booking.com for more than 12 years now. To my surprise when I needed their assistance the most they treated me like a pest. As long the hotel is willing to fulfill the obligation dealing with booking.com is ok. And I say ok because when you book through booking you receive second class treatment. Now you are wondering how come, let me enlight you. Every room I booked through booking.com, I received the worst room at check in. I had almost always requested a better room on spot. The thing is that dear booking.com is charging the hotel 20% of the whole amount you pay. And they still insist calling you a guest when you in reality are a customer!

I booked a hotel for August next year in Blackpool and it said on the site that payment would be due on arrival. Went to get my rent out of the bank and was £140 down. Couldn't understand this. Got a statement and the hotel has taken the payment now. I have to save all year for trips like these as I am a single Glen mum with 3 kids and now in arrears with my rent because of this. I have emailed the hotel and Booking.com with no reply. Don't know what else to do.

We booked Apartments Sal Rossa, Ibiza 10th September 2015 via Booking.com and the hotel took the full amount. Two days before we are due to travel and the hotel has cancelled our reservation with no explanation whatsoever! We were left frantically trying to book alternative accommodation, which we have managed but at twice the price! Booking.com can offer no explanation and the hotel will not discuss the issue! AVOID Booking.com and Apartments Sal Rossa like the plague.

I appeal to all those who are affected by BOOKING.COM to team up and fund raise in order to take legal action of their miss-selling. I suggest if we all raise 15 it will be enough to secure a legal representative. This should not go quiet otherwise they will be richer through this scum. Booking.com is unreliable and makes false adverts. When you access the site or application by your phone, it will redirect you to a third party hotel site. The site becomes unclear with their policies because Booking.com had initially stated for example free reservation, free cancellation, pay on arrival, reserve by bank card etc. These are attractive advertisement that you do not see when you are reserving a hotel. After reservation, you'll be shocked by the email you'll receive of, "thank you ....! Your reservation is now confirmed".

My family and I signed up with Booking.com to plan a trip to Fort Lauderdale, from the Bahamas, to stay at the Towne Place Suites for 6 days and 5 nights for $595.00, they gave us the option of paying when arrive with cash, when we drove there we was hit with they don't accept monies and that I will need to pay by credit card, and that the amount the Booking.com gave us was wrong and would be an additional monies along with a percentages down for taxes.

Recently I booked a hotel and later discovered access was through side lanes. I felt it was not safe at night for me and daughter and wished to change. However the room I booked was at non refundable rate. I called booking.com toll free and a friendly person put me on hold briefly to call the hotel and quickly effected a free cancellation for me. I was pleasantly surprised. That allowed me to book another hotel I felt was safer. I am very grateful for the friendly, quick, efficient way it was handled at booking.com.

Booking.com lies. It often states that there is only one room available but once booked the site still states "only one room available" and they are not always cheaper than booking directly with the hotel itself.

I booked reservation for holiday in January 2017, yes 4 months away, on Booking.com site. I looked at FREE cancellation of this property up to 29th December 2016. They took my debit card details only in case of NO SHOW, where they would charge you the 1st night's stay only. I made very clear that I would pay for my stay at accommodation when I arrive, as I have stayed here before and paid them on arrival. To find that only 6 days of booking, my bank was charged half the payment of the stay, in which I phone Booking.com, and they told me that the property was allowed to do this! Then why state FREE cancellation? In which I still haven't received any re-payment back into my bank.

Disgraceful abuse of the booking guidelines by booking.com. Hôtel Pullman Toulouse Centre took money off my account even though their invoice stated they would only deduct the sum when I was in the institution. Summarily took off the sum 5 weeks prior to the date of stay. Booking.com simply won't even help me get a partial refund when I tried to adjust the date of stay or cancel 3 weeks prior to the date of stay.

I recently booked a hotel through Booking.com. I do not typically use online booking sites so I am unfamiliar with some of the terminology. When booking the room, Booking mentioned to me that the room was non refundable. To me this means that I will be charged on the date of the reservation regardless of cancellation. Apparently to them this means the hotel can charge me at any point in time. I didn't receive any clear warnings of this. My account is now near zero and I have a new-born child and mortgage payments due. Booking offered no course of action to resolve this because the company refused to refund them. Booking makes a ton of money from all the reservations that go right, however they can't spend the money to right their wrongs. I will never use booking.com again and I would advise anyone else to do the same.

Went online and via phone multiple times per info on website - disconnected, request would not process. Called hotel. Told up to Bookings.com. Called customer service next morning - they were not accommodating. Not possible pleased with this agency.

When hotels have no vacancy, Booking.com oversells rooms. They make it the responsibility of the hotel to find a room for the guest and charge a "walk" fee to the overbooked hotel. This is clearly fraud.

Terrible experience. This accommodation was booked in advance and received a 8.3 rating by Booking.com. When we arrived, it was full of public housing, "bums" and "losers" everywhere, & we felt unsafe for ourselves and our property. We voiced our concerns to the manager, but they refused to give us a refund, not even a part refund although we did not even enter the room. Put this down to a bad experience, but I would NEVER use Booking.com ever again, or refer them to anyone. SHAME ON YOU Booking.com for misrepresentation of a property.

Booked a hotel, changed mind, clicked on cancel order option which conveniently goes to an error page making you have to call to cancel reservation. Waste of time and a bad business practice.

If I can give a 0 star I will do it. The Booking.com customer service is very bad. They did not book for the right days. When we been to the hotel, the hotel told us that they need to charge us for one more day. If we need the refund we need to talk to Booking.com. We called the customer service of Booking.com. They said it's the hotel that charge us, there is nothing they can do and they did not book the wrong day. It's not about the money, it's about the way the handle this especially when you are traveling. DON'T USE BOOKING.COM!!!

I was told that I couldn't cancel the reservation and that I couldn't get a refund for this. My credit card said that Booking.com couldn't do this and they got me a refund. Don't listen to what Booking.com says and I would ignore ever doing anything with this company again!

I made reservations for Labor Day weekend. I got called into work. I work in the medical field. They refused to refund my money or change my date. All I asked for was a change of dates. Would not work with me at all. They basically stole my money. I will NEVER do business with this company again. They kept telling me it was on the hotel. I talked to the hotel manager. He explained how it worked. He really wanted to help me but his hands were tied. Booking.com refused to work with me. They just wanted my money. Thieves. Very bad business practices.

Book a hotel room for August 28th and 29th. After I confirmed the date and reservation they changed the date and sent an email not informing me of the date change. Once I arrived at the hotel it was brought to my attention that I was booked for another date. Luckily the hotel still had a room but I had to pay $100.00 more than what was posted when I confirmed my dates on Booking.com. I also had to cut my vacation a day short since I had to pay the different price than what Booking.com had confirmed. I will never book with them again.

I was searching for a hotel for a trip. I made a reservation, 5 minutes later we changed our mind. Through 5 phone calls to the hotel and Booking.com, we finally got our money back. BTW the cancellation fee was the whole amount of the reservation. Finding their phone number is impossible... 888-850-3958. ASK for a supervisor and really complain. They just reversed the charges.

We used to use booking.com all the time being that we are travel bloggers. Anyway in January 2016 a group of 7 people booked 4 rooms to stay in August 2016 so we booked well in advance and with just less than a week to go we get a email saying they and the hotel can't hold their end of the bargain. Seen as it's now peak time of year in our destinations getting busy I can only guess they are getting offered more money. But then what's the point of booking in advance? They say we have no choice but to find an alternative but like I say it's peak time so now we're paying top money for a low hotel. And to top it off they say we have to pay for the new hotel ourselves and wait for a refund bearing in mind a group of 7 people comes to a total of around £3000. Absolute waste of time and now stressed on what's going to happen. Stay away from booking.com and the hotel - Apartment Sal Rossa Ibiza.

I was charged for a full 12 night stay at a hotel I didn't stay at in Greece. My plane had mechanical issues and I was rerouted and on my journey attempted to call the hotel a dozen times to tell them I would be arriving late. I even had a hotel send the hotel an email. His fax machine was on for every call. Arrived 2 days late and told them I had been calling and an email was sent and they said that they didn't have a room for me. I was handed a piece of paper written in Greek with the Booking.com logo on it. Figured I would have been billed for the 2 nights or so but he billed me for the entire 12 days.

Went to Grand Hyatt Hotel. The only thing grand was the price and the size of the hotel. Free Wi-Fi was the only amenity this hotel offered. Room had 2 beds (though comfortable, did not demand the huge price tag), a crappy fridge which door did not close all the way (same with the bathroom), no microwave. And the indoor pool was practically outside. You had to go out into the corner of the lobby, and had to mix with any traffic that came from the Metro (in D.C.) and used the "Grand" Hyatt as a shortcut. Not cool to go to the "fitness room" that seemed like it was tacked on as an afterthought to the hotel. Staff was nice but overall I gave this place one star on Booking.com. I NEVER saw review. I doubt if it even posted. And why would it? NEGATIVE FEEDBACK WOULD KILL THEIR SALES. Clever!!!

Booked an apartment. Told there would be free parking. Not provided. Told to pay for parking and would be reimbursed. Have email confirmation arrangements. Submitted parking receipts, no reimbursement. Did not even reply to the email. Booking.com not to be trusted. Unreliable.

I won't be using Booking.com again when booking a hotel. The link I clicked on was for Comfort Inn, but what I got when I booked the hotel was Farmington Inn. Whether or not I should have paid attention to the name of the hotel, the link was bad. The Comfort Inn I had meant to book told me this had happened several times. Also, go ahead and do a google search and you will find other instances of this happening with Booking.com. SMH, what a joke of a website.

The West Hotel in Edinburgh has charged me 45 pounds for cancellation fees. Booking.com has never sent me a confirmation email stating my reservation. My reservation was for 4 nights and I have never received a confirmation. The company has also denied my request when I have rang requesting the confirmation email that they said they have sent me. They could not prove to me that they have sent the email. Apparently the cancellation policy was written about in that confirmation email.

I booked 2 rooms in Solvang, I got a confirmation from Booking.com. When I got to the hotel, there was no reservation booked. We had to look for other hotels, very disappointing. I am a business owner and find this very unprofessional. I will no longer use, nor will I recommend Booking.com to any of my customers...

I attempted to book a hotel room with this company last week. I received an email from them stating that I had not completed my booking. They said I could try again to book. When I tried to rebook, I got a message that said there were no more rooms available, so I booked a different hotel in the same town. Yesterday I got a "no show" notice from booking.com and a bill for €225 for a hotel I had not realized I had a reservation for. I looked at my bookings on the booking.com website and found no reference to the hotel among my listings. I only saw the name of the second hotel I had booked. I immediately tried to resolve this with booking.com and the hotel, and with no success. It looks as if I will be paying €225 (about $250) for a hotel I had no reference to. I have told booking.com that I will no longer be booking a hotel through them and to cancel my account.

Hi, I booked an apartment for my son and family for 13/08.16 through Booking.com. They arrived in the remote village which was 30 miles off of their route and could not find the place, this was 10:30-ish at night. I telephoned the place where I had booked only to be told they had not got an apartment free. I had to telephone my Spanish friend in Majorca and she telephoned the place for me and was also told they were full. Erica (my friend) told her I had confirmation of the booking for an apartment and she had to help. The lady did find my son and family in her village.