Booking.com Reviews

I booked a nonrefundable room for a trip to Pullman, WA (a college town). I subsequently fractured my foot. While I knew the room was nonrefundable, I also knew there were two formal dinners, a college football game, a college football game in the next town over and a museum groundbreaking that weekend just to name a few of the events that were occurring, so it seemed likely the motel could rent the room.

I booked a one night stay at the Kimpton hotel in Boston. The night before I was scheduled to arrive I checked my reservation and realized I incorrectly booked the wrong date. My hotel was reserved for the previous day (same night I realized the issue). I could no longer make any changes online and risked being a no show, and losing $550 for the room rate, plus having to rebook another night's stay. I called customer service (it was 9pm), not expecting they would be able to help. I waited 5 minutes to speak to someone. When I finally got a rep on the line and was able to explain my situation, he was really nice and understanding. He said he would reach out to the hotel and see what he could do. I was asking him to cancel a same day reservation and rebook the room for the following day with no penalty charges.

Booked a room for my wife and I in Stratford-upon-Avon UK through Booking.com. Received a mail shortly after saying my booking was not complete and to click a link to finish confirmation, which I did and shortly after received my booking confirmation. On arrival on day of trip the hotel informed me I had booked two rooms, which I had not, I booked a double room. No problem they said they would cancel the second room booked. I paid with my debit card and enjoyed a pleasant stay at the hotel. On checking my bank account a week later I noticed I have been charged twice for the room I stayed in, firstly on the day of the stay and then a day later. I have since contacted Booking.com and the hotel and as yet have received no reply whatsoever from either. Be very careful when booking with Booking.com, especially if you receive a booking not confirmed message.

My wife and I booked a room thru Booking.com in Tangalle Sri Lanka at Conch Villa. My confirmation email gave a "total price", said that it included the 10% service charge, and said we could pay with Visa. At checkout, the agent demanded 1,000 SLR more than the exchange rate. Then he demanded the 0% service charge and 4% to use the credit card machine. So I paid cash and videoed the payment since I correctly assumed there would be no receipt. I also audio-recorded their demands. Finally, they said they would call the police, which they did. I tried multiple times to reach Booking.com but there was no answer. The police confirmed that I was correct and said we could go. I complained to Booking.com and asked them to de-list Conch Villas. They wrote back offering a partial refund but said the audio recording "is irrelevant" and that the file "is closed." Let's close them!

We had reservations to stay in Canmore Alberta for our honeymoon on Saturday. When we called to confirm this, we were told Booking.com went under and no reservations were made. I have the Booking.com confirmation email but they took the money and now I cannot contact anyone. We do not know what to do.

Went on Booking.com to make a hotel reservation. In their search engine I checked for Pet Friendly hotels because we have two dogs. Holiday Inn was among the hotels listed. I made the reservation and in the memo section I mentioned the two dogs. I always have the habit of rechecking reservations. Within minutes after making the reservation I called The Holiday Inn in Eau Claire, WI and was told they were not pet friendly. I was also instructed to call Booking.com for the refund. I called Booking.com who placed me on call and when he came back he confirmed that he saw where I checked for Pet Friendly. He also told me that he spoke to a Chris at Holiday Inn reservations and redirected me back to Holiday Inn again for the refund. I called Holiday Inn and they told me that the reservation was made through a third party and therefore had to call Booking.com to give me the refund.

Reserved 2 rooms at the Lotus Motel in Cobourg, Ontario for a wedding. Cancelled them both as the bride arranged for a better deal somewhere else with a shuttle to and from the wedding. Charged for one of rooms still. Notified of the charges immediately and called immediately. Both motel and Booking.com refuse to do anything without "proof" that we cancelled. Suggested a screenshot. How are we supposed to get a screenshot after the fact?

Did a reservation using this Booking.com website and when was comparing it with other website it looks cheaper... After you key in your details... Then that's when everything will get revealed. The price is more expensive than any other website... So then I tried to do their price comparison thing, that they say they'll match the price if you find somewhere else lower... But they'll find a way to delay it until other websites are fully book and can't compare anymore... even as for snapshot but still just delaying tactic.

I will never again use Booking.com or affiliated companies (The Priceline Group). Booked a room in the Grand Hotel Verona, Verona, Italy. Arrived after 8 pm after flight delays on British Airways and 24 hours of flight travel. Was told that room was given away as we didn’t check in by 6 pm. Nowhere on the Booking.com confirmation three days before arrival was there anything about a 6 pm check in. I was only informed that I would be charged if I cancelled within 24 hours before check in. At least the hotel staff assisted us in finding an arguably better and cheaper hotel. Subsequent email correspondence with Booking.com was terse and unhelpful and my reply ignored.

We have booked 4 rooms for family comprising of 9 adults & 3 child one month in advance. When reached at hotel they deny vacant room. After showing the paper booking confirmation they provided 3 rooms in another hotel 3rd floor.. Being with family & elderly people/child we managed & slept on floors.. At the time of checkout they argued for full money of four rooms & we have no choice but to pay full money and got out... It's shame when we publish this to site and social media! Manager & 3 standby guys yelled for full money! Never ever book with family... Bitter exp!

My husband is being treated at Toronto Western Hospital and we tried to find a hotel close by as he has an early morning appointment on Tuesday Sept 27. I Googled hotels that were local to this and found one. I called the number on the website and it was for Booking.com. The hotel I selected was full so the service rep found me another one - Urban Living Suites - that was close by. I was told that I had until Sat Sept 24th to cancel my reservation without penalty (my reservation was for Monday Sept 26). About 1-2 hours later, we decided to cancel the reservation. I was given a customer service number that kept me on hold for 25 min then disconnected. I tried again - same thing. Then I called the new reservation line and finally got someone who transferred me again and they could not find my booking.They gave me the hotel directly.

Booking.com is a scammer site, stay away! They illegally collect your data of your unfinished, unsubmitted booking, and pass it to the hotels that you are not booking with, and come back to tell you that you have made a reservation, and you must must pay the fee. It is scammer site, stay away. Do not enter any data!

This is the second time I used booking.com and both times things got messed up. I rented a room at Holiday Inn Express Irving TX at 89 per night going to be there 12 days. When I checked out on the 12th day my paperwork shows I was charged 525.00 more for my stay. The rate fluctuated from 117 to 162 per night. NEVER again will I use either place.

Im really, really disappointed with service they provide. Im a homeowner and I give apartments to rent with them. I have many, many no shows. People booking and I should confirm for each guest, and on the day of arrival they dont show up. Booking.com dont help us to get from them the cancellations fee, even though its clearly stated in case of no show they should pay 50% of the booking cost. They say they dont deal with money and I never get paid. On the other hand if I want to cancel a guest who is coming in 3 month because of renovation or any other reason, they say "oh you cannot cancel the guest". They will relocate the following guest and if they find him a more expensive house I should pay the difference. Its sooo funny. Im really, really tired with them. Im seriously thinking of closing the account with them. They are thief's. They take from me 18% commission and on the beginning of the month their invoice is ready.

In August 2016 I've booked a room with Booking.com for one night in Barcelona. I gave the hotel my credit card no without my CVM. Arrived there, this is not a hotel, is a room in an apartment in a block of flats. The room is small, two persons hardly fit inside, the bathroom is glued to the bed, the walls are thin and the noise from the other 5 (I think there were 5 or 7) rooms of the apartment can be heard easily. The room is far far away from what they showed on their Booking page. I said to the housekeeper I cannot sleep in such condition and that I cancel my booking due to the non adequate accommodation conditions. I cancel the booking online.

I booked a room within Booking.com just to get to the hotel and be told there was no room for me despite being give a confirmation email that my room was booked. There was no other vacancy in the town we booked at and Booking.com refused to let me speak to a manager and told me there was nothing they could do for me that it wasn't their fault. Their suggestion was to drive an hour to the next town and get another hotel but would not give me a discounted room for the trouble. They were very rude and I had to threatened to report them to the BBB to get to speak to a manager. So ridiculous. Awful awful customer service. Should have gotten an apology and a discounted room for the stress they caused. We ended up having to drive so far and get another room that was a huge downgrade from what we booked. Very disappointing.

I was skeptical about booking through an online service but went ahead and ignored my better judgement, big mistake. They say right on the confirmation you have up to midnight of the day to cancel your reservations with no charge. We had problems right from the start of getting to the hotel. It was not close to midnight and since the hotel (Destin Inn & Suites) was having issues we decided to cancel and find another hotel. They refused to give us a full refund and went on to say that Booking.com has had problems like this in the past telling people they would get a full refund. Needless to say I ended up paying for another hotel and part of this hotel even though the hotel and Booking.com said again I would get a full refund. They even sent me an email saying my reservation had been cancelled free of charge! How is it free if I got charged? DO NOT USE THIS PLACE!

Back in March I reserved a river view room for 2 nights through Booking.com. I was notified several days later that a river view room wasn't available and I would have to go with a non view room. Yes it was purchased as a non refundable transaction but when they don't deliver the product/service you expected should that policy still be applicable. I guess if I see a particular car on a lot with new tires, purchase the car and when I actually pick up the car the tires have been changed out with bald ones I have no recourse? With Booking.com's non refundable policy they could give me a tent in a field and it's still non refundable? Fits the term "bait and switch". I didn't use the reservation and am I'm still dealing with trying to get a refund. I have resorted to disputing the charge with my credit card.

I booked a loft for me and my family (senior parents and two kids - 7 and 9) for the period between Aug 20-23. The name of the place is Les Loft Mont Royal (4584 Saint-Denis, Montreal). The value was 497 CAD (without taxes) for a period of 3 days, for me, my parents and my children. The reservation confirmation stated that we could arrive until midnight. We arrived around 8:30 pm and the place was locked. I called the owner for about 1 hour, without an answer. I also tried calling Booking.com during this hour, without any response. After one hour or so, the owner answered, he got my reservation number, checked in his system and said that the place was sold out and unfortunately, the loft was rented to another person. I got very desperate because I was in a city I did not know and had 2 seniors and 2 kids with me.

I booked a apartment with Booking.com, it was Torre Yago Apartments in Benidom, Spain. We booked this holiday for two weeks. We were told English TV, well I went through all 50 but not one in English. Cleaning well Mon and Thursdays all the come for the towels. Why don't this company tell people all that comes with the holidays and not lies. I am going claim my money back, if not then the courts.

Lies, lies, lies. I'm out 618.00 for a 3 day stay at the tryp Wyndham in Atlantic city because I canceled the reservation 8 days before my arrival. They charged my cc 618.00 and went on, drove here anyways because I'm going to a wedding. I showed up to speak to the Indian manager sunny and he sold the room to another party and refused to do anything about it. He said "you booked with Booking.com". So basically they charged me for an empty room and charged someone else that's in it now. I'm upset. Isn't this considered fraud?

Booked my first hotel via booking.com. Hotel Gran Via in Burgas, Bulgaria. Gave my debit card details several weeks before I booked. Received confirmation from the hotel. No problem. A few days before I was due to arrive at the Hotel Gran Via they wanted payment. I gave my card details as before. Then I get a message from the hotel saying my bank had declined my card which was very odd as the account had plenty of money in it. Called the bank and they said they have no record of them even trying to collect the money so they could not decline it if they wanted to.

I am a Marriott's Rewards Member. I used Booking.com for a 4 night reservation on Columbus weekend for Renaissance Hotel, Las Vegas (Booking number ** on 15th September 2016) with breakfast, free cancellation, pay on stay, double room with city view. The confirmation email that came within minutes looked even better at first with a lower total but on close examination it was shocking and indicated I could not cancel and if I did, the full charge of $1,104.32 would be executed. Further the breakfast was removed and Card was to be charged immediately. Luckily I had snapshots of whole booking process and insisted on free cancellation. It was a major nightmare, especially, because I had already purchased air tickets. No one needs to be up at 3am trying to get an agent to live up to advertised offers.

When I booked my hotel reservation on Booking.com they say "book now pay later". That was a lie from the start. Then they don't say that the room is non-refundable. It's all a lie and the customer service representative they won't even let you talk. Never again will I book on any of these sites.

I gave this a one only because you cannot choose a zero. I booked through trivago and when I got my confirmation it was from Booking.com. The hotel is not as advertised. I did not get an ADA compliant room so I am unable to use the shower. When I went to cancel and check out I was told I would not get refund. The reservation cannot be canceled without forfeiting the entire amount of the reservation. Now I am stuck in a hotel that is not in a safe neighborhood, and where I cannot shower for the next 10 days. I have to wash in the sink. Which by the way does not have a plug. There are no drawers in the room so you cannot unpack. The hotel is awful. Do not book at Microtel and definitely do not book through Booking.com.

Be wary of the website because they don't clearly indicate when payment is due. They indicate a rate is special so it is nonrefundable. You have to hover your mouse over the condition to see that payment will be charged to your credit card anytime. To add to the confusion they don't get your CVV so you think you are merely reserving the room. I only found out that my card will be charged immediately was when I received their email confirmation.

I have been traveling so many times. This is the time I feel mad. Booking.com gave me a wrong conversion US price. Failed to inform me the rate of actual rate being 4% higher as the hotel overseas charging me. When I called booking.com they claimed on their site it mentioned. I read all over. It never said anywhere on the site the actual charge could be higher subject to the Hotel overseas rate while they charged me a commission due to a foreign credit card. It is USD 120 more than what Booking.com quoted. Also when I spoke to the booking.com the agent is so rude and unprofessional. As a customer it is not right to not charge the exact rate as quoted and not disclose this when customer made their booking.

I reserved a hotel room months in advance just to receive an email a week before my stay saying that the hotel won't be able to honor my reservation. I then proceeded to go on the website and cancel the reservation. I received an email saying the room was canceled. Then the following day, I continue to get emails and phone calls on my home phone and cell phone to the point of harassment. I go to my emails to locate the proof of my canceled reservation and it's not there! I go back to the site to try to cancel my reservation and it wouldn't let me do it. I ended up calling the hotel myself to cancel and receive a confirmation number. I live in NJ and booking.com had people calling me from France and the UK. They did not pay attention to the time difference and I received calls during unacceptable times. I will NEVER use them again!

I am just so shocked. I wasn't aware of all the awful experiences that people had had with booking.com until I merrily went down that route myself. Book now pay later - how misleading. I am eternally grateful to my credit card company alerting me and rejecting a request of 3000.00 leaving my account, under the umbrella of unusual activity on my account. This was within a short period of confirming my booking. I cancelled the booking immediately. Do not use booking.com. I did note the paragraph saying something along the lines that "a hotel may take an amount from the credit card to test the validity of the card" is this the protection booking.com have in order to transfer the blame and effectively say they had no control over the hotel? I'm not versed in law but it may indicate why it is misleading. I'm so disappointed.

I booked a room at the beach for 2 nights. When circumstances changed and I needed to cancel, I was unable to contact them to cancel. I more than met their cancellation deadline via emailing their customer service email. No luck! I am out of a job and now out of >$350 for a hotel that I cannot stay in. DO NOT USE BOOKING.COM. I wish I'd read the reviews!!!

Booking.com is a misleading platform. I booked online for two nights at the Serena Hotel lake Victoria Uganda for $180 per night, only to be told upon arrival that these tariffs exclude taxes and that I could cancel the booking. The platform is silent on taxes and states that cancellation is free. Upon cancellation the website disallowed cancellation and notified it would cost $180 USD. I strongly advise people not to use it.

So I booked a nice hotel for me and daughter for 11 days in Jamaica, how exciting, just to be contacted few weeks prior to travel that they've made a mistake and I got to pay twice the amount I was prepared to pay to start with. They made a mistake, but I got to pay for it one way or other, as no time to reserve elsewhere and find a decent place for us, or got to pay double the price. :( My problem is that, I made a mistake earlier that year, booked a hotel somewhere and didn't check that I got date wrong, yet I had to pay for it. :( Now they made a mistake and I still got to pay for it. :( Avoid this company if you can!

I booked two rooms from booking.com last week at the Neptune Beach Days Inn which you rate as 7.1 and was very disappointed. The hotel is very dirty, smells like smoke, provides poor service, very loud and has a problem with their fire alarm which goes off when it rains at 6:00 AM. It rained during our entire stay so we woke every morning to the sound of an alarm. I have tried to contact booking.com but have received no return call or email. I have attached pictures of the property, room and pool area. Kindly refund the entire amount paid. A total of 12 pics will be forwarded for your review.

This was the WORST experience I have ever had. I made a reservation for 1 night (yes they ** up a one night reservation). AND when I got to the hotel, they didn't have my reservation. I had to find another hotel by driving around. I was able to find a beautiful hotel with no help from booking.com, even though they claim to be very helpful at fixing their mistakes. And the woman on the phone kept ranting and raving about how great booking.com was and how she would fix it. ** you **. They THEN were supposed to refund me the difference in price from the hotel. When I called to have this done, after sending the receipt like they asked, they told me it could take 10-15 business days. Uh yeah ** YOU. DO NOT BOOK WITH BOOKING.COM. YOUR STAY IS NEVER ACTUALLY ** BOOKED.

I'm writing on behalf of my mother in law. She booked an apartment to stay in New York for 30 nights through the Booking.com service. The reason for her prolongate stay is that her daughter (my wife) is having babies next week. The booking was done with more than 3 months on anticipation. However, upon arrival the Booking.com people told her that they made a mistake and the apartment was not available, even though the payment was already discounted from her credit card.

I am being charged by Booking.com for a full stay at a hotel in Puerto Rico because supposedly I never cancelled my reservation. Charges incurred are about $500. Yes, it is very pleasant to see a charge on your credit card statement for something that shouldn't have been there to begin with, because I never stayed at this hotel AND I did call them cancel my reservation. Now the wonderful process of claim disputing begins. Thank you Booking.com, you guys are awesome. Too bad I'm required to grant at least a 1 star rating. Oh and by the way, yeah, it makes total sense for someone to NOT cancel a reservation for something they have NO intentions to go to. Your logic is truly remarkable!

Booked room for September 2nd and 3rd through booking.thieves.com. They charged us $476.20 for the 2 nights at check in. The couple ahead of us only paid $110 a night and they were just walk ins. The woman behind the desk said "regular price is 158 a night I can give it to you for $110". That's $220 for 2 nights compared to our $476.20. We both had the same type of room. Called booking.thieves. They gave me the good old run around. They put the blame on the hotel so I called Holiday Inn corporate. Talked with a very nice woman on the phone. She told me next time to call the hotel directly to make reservation not a third-party so I called ** head back up at booking ** heads.com and gave them a few of my favorite words rotten **. I will not use booking **.Com again.

I have been using Booking.com for more than 12 years now. To my surprise when I needed their assistance the most they treated me like a pest. As long the hotel is willing to fulfill the obligation dealing with booking.com is ok. And I say ok because when you book through booking you receive second class treatment. Now you are wondering how come, let me enlight you. Every room I booked through booking.com, I received the worst room at check in. I had almost always requested a better room on spot. The thing is that dear booking.com is charging the hotel 20% of the whole amount you pay. And they still insist calling you a guest when you in reality are a customer!

I booked a hotel for August next year in Blackpool and it said on the site that payment would be due on arrival. Went to get my rent out of the bank and was £140 down. Couldn't understand this. Got a statement and the hotel has taken the payment now. I have to save all year for trips like these as I am a single Glen mum with 3 kids and now in arrears with my rent because of this. I have emailed the hotel and Booking.com with no reply. Don't know what else to do.

We booked Apartments Sal Rossa, Ibiza 10th September 2015 via Booking.com and the hotel took the full amount. Two days before we are due to travel and the hotel has cancelled our reservation with no explanation whatsoever! We were left frantically trying to book alternative accommodation, which we have managed but at twice the price! Booking.com can offer no explanation and the hotel will not discuss the issue! AVOID Booking.com and Apartments Sal Rossa like the plague.

I appeal to all those who are affected by BOOKING.COM to team up and fund raise in order to take legal action of their miss-selling. I suggest if we all raise 15 it will be enough to secure a legal representative. This should not go quiet otherwise they will be richer through this scum. Booking.com is unreliable and makes false adverts. When you access the site or application by your phone, it will redirect you to a third party hotel site. The site becomes unclear with their policies because Booking.com had initially stated for example free reservation, free cancellation, pay on arrival, reserve by bank card etc. These are attractive advertisement that you do not see when you are reserving a hotel. After reservation, you'll be shocked by the email you'll receive of, "thank you ....! Your reservation is now confirmed".

My family and I signed up with Booking.com to plan a trip to Fort Lauderdale, from the Bahamas, to stay at the Towne Place Suites for 6 days and 5 nights for $595.00, they gave us the option of paying when arrive with cash, when we drove there we was hit with they don't accept monies and that I will need to pay by credit card, and that the amount the Booking.com gave us was wrong and would be an additional monies along with a percentages down for taxes.

Recently I booked a hotel and later discovered access was through side lanes. I felt it was not safe at night for me and daughter and wished to change. However the room I booked was at non refundable rate. I called booking.com toll free and a friendly person put me on hold briefly to call the hotel and quickly effected a free cancellation for me. I was pleasantly surprised. That allowed me to book another hotel I felt was safer. I am very grateful for the friendly, quick, efficient way it was handled at booking.com.

Booking.com lies. It often states that there is only one room available but once booked the site still states "only one room available" and they are not always cheaper than booking directly with the hotel itself.

I booked reservation for holiday in January 2017, yes 4 months away, on Booking.com site. I looked at FREE cancellation of this property up to 29th December 2016. They took my debit card details only in case of NO SHOW, where they would charge you the 1st night's stay only. I made very clear that I would pay for my stay at accommodation when I arrive, as I have stayed here before and paid them on arrival. To find that only 6 days of booking, my bank was charged half the payment of the stay, in which I phone Booking.com, and they told me that the property was allowed to do this! Then why state FREE cancellation? In which I still haven't received any re-payment back into my bank.

Disgraceful abuse of the booking guidelines by booking.com. Hôtel Pullman Toulouse Centre took money off my account even though their invoice stated they would only deduct the sum when I was in the institution. Summarily took off the sum 5 weeks prior to the date of stay. Booking.com simply won't even help me get a partial refund when I tried to adjust the date of stay or cancel 3 weeks prior to the date of stay.

I recently booked a hotel through Booking.com. I do not typically use online booking sites so I am unfamiliar with some of the terminology. When booking the room, Booking mentioned to me that the room was non refundable. To me this means that I will be charged on the date of the reservation regardless of cancellation. Apparently to them this means the hotel can charge me at any point in time. I didn't receive any clear warnings of this. My account is now near zero and I have a new-born child and mortgage payments due. Booking offered no course of action to resolve this because the company refused to refund them. Booking makes a ton of money from all the reservations that go right, however they can't spend the money to right their wrongs. I will never use booking.com again and I would advise anyone else to do the same.

Went online and via phone multiple times per info on website - disconnected, request would not process. Called hotel. Told up to Bookings.com. Called customer service next morning - they were not accommodating. Not possible pleased with this agency.

When hotels have no vacancy, Booking.com oversells rooms. They make it the responsibility of the hotel to find a room for the guest and charge a "walk" fee to the overbooked hotel. This is clearly fraud.

Terrible experience. This accommodation was booked in advance and received a 8.3 rating by Booking.com. When we arrived, it was full of public housing, "bums" and "losers" everywhere, & we felt unsafe for ourselves and our property. We voiced our concerns to the manager, but they refused to give us a refund, not even a part refund although we did not even enter the room. Put this down to a bad experience, but I would NEVER use Booking.com ever again, or refer them to anyone. SHAME ON YOU Booking.com for misrepresentation of a property.

Booked a hotel, changed mind, clicked on cancel order option which conveniently goes to an error page making you have to call to cancel reservation. Waste of time and a bad business practice.

If I can give a 0 star I will do it. The Booking.com customer service is very bad. They did not book for the right days. When we been to the hotel, the hotel told us that they need to charge us for one more day. If we need the refund we need to talk to Booking.com. We called the customer service of Booking.com. They said it's the hotel that charge us, there is nothing they can do and they did not book the wrong day. It's not about the money, it's about the way the handle this especially when you are traveling. DON'T USE BOOKING.COM!!!

I was told that I couldn't cancel the reservation and that I couldn't get a refund for this. My credit card said that Booking.com couldn't do this and they got me a refund. Don't listen to what Booking.com says and I would ignore ever doing anything with this company again!

I made reservations for Labor Day weekend. I got called into work. I work in the medical field. They refused to refund my money or change my date. All I asked for was a change of dates. Would not work with me at all. They basically stole my money. I will NEVER do business with this company again. They kept telling me it was on the hotel. I talked to the hotel manager. He explained how it worked. He really wanted to help me but his hands were tied. Booking.com refused to work with me. They just wanted my money. Thieves. Very bad business practices.

Book a hotel room for August 28th and 29th. After I confirmed the date and reservation they changed the date and sent an email not informing me of the date change. Once I arrived at the hotel it was brought to my attention that I was booked for another date. Luckily the hotel still had a room but I had to pay $100.00 more than what was posted when I confirmed my dates on Booking.com. I also had to cut my vacation a day short since I had to pay the different price than what Booking.com had confirmed. I will never book with them again.

I was searching for a hotel for a trip. I made a reservation, 5 minutes later we changed our mind. Through 5 phone calls to the hotel and Booking.com, we finally got our money back. BTW the cancellation fee was the whole amount of the reservation. Finding their phone number is impossible... 888-850-3958. ASK for a supervisor and really complain. They just reversed the charges.

We used to use booking.com all the time being that we are travel bloggers. Anyway in January 2016 a group of 7 people booked 4 rooms to stay in August 2016 so we booked well in advance and with just less than a week to go we get a email saying they and the hotel can't hold their end of the bargain. Seen as it's now peak time of year in our destinations getting busy I can only guess they are getting offered more money. But then what's the point of booking in advance? They say we have no choice but to find an alternative but like I say it's peak time so now we're paying top money for a low hotel. And to top it off they say we have to pay for the new hotel ourselves and wait for a refund bearing in mind a group of 7 people comes to a total of around £3000. Absolute waste of time and now stressed on what's going to happen. Stay away from booking.com and the hotel - Apartment Sal Rossa Ibiza.

I was charged for a full 12 night stay at a hotel I didn't stay at in Greece. My plane had mechanical issues and I was rerouted and on my journey attempted to call the hotel a dozen times to tell them I would be arriving late. I even had a hotel send the hotel an email. His fax machine was on for every call. Arrived 2 days late and told them I had been calling and an email was sent and they said that they didn't have a room for me. I was handed a piece of paper written in Greek with the Booking.com logo on it. Figured I would have been billed for the 2 nights or so but he billed me for the entire 12 days.

Went to Grand Hyatt Hotel. The only thing grand was the price and the size of the hotel. Free Wi-Fi was the only amenity this hotel offered. Room had 2 beds (though comfortable, did not demand the huge price tag), a crappy fridge which door did not close all the way (same with the bathroom), no microwave. And the indoor pool was practically outside. You had to go out into the corner of the lobby, and had to mix with any traffic that came from the Metro (in D.C.) and used the "Grand" Hyatt as a shortcut. Not cool to go to the "fitness room" that seemed like it was tacked on as an afterthought to the hotel. Staff was nice but overall I gave this place one star on Booking.com. I NEVER saw review. I doubt if it even posted. And why would it? NEGATIVE FEEDBACK WOULD KILL THEIR SALES. Clever!!!

Booked an apartment. Told there would be free parking. Not provided. Told to pay for parking and would be reimbursed. Have email confirmation arrangements. Submitted parking receipts, no reimbursement. Did not even reply to the email. Booking.com not to be trusted. Unreliable.

I won't be using Booking.com again when booking a hotel. The link I clicked on was for Comfort Inn, but what I got when I booked the hotel was Farmington Inn. Whether or not I should have paid attention to the name of the hotel, the link was bad. The Comfort Inn I had meant to book told me this had happened several times. Also, go ahead and do a google search and you will find other instances of this happening with Booking.com. SMH, what a joke of a website.

The West Hotel in Edinburgh has charged me 45 pounds for cancellation fees. Booking.com has never sent me a confirmation email stating my reservation. My reservation was for 4 nights and I have never received a confirmation. The company has also denied my request when I have rang requesting the confirmation email that they said they have sent me. They could not prove to me that they have sent the email. Apparently the cancellation policy was written about in that confirmation email.

I booked 2 rooms in Solvang, I got a confirmation from Booking.com. When I got to the hotel, there was no reservation booked. We had to look for other hotels, very disappointing. I am a business owner and find this very unprofessional. I will no longer use, nor will I recommend Booking.com to any of my customers...

I attempted to book a hotel room with this company last week. I received an email from them stating that I had not completed my booking. They said I could try again to book. When I tried to rebook, I got a message that said there were no more rooms available, so I booked a different hotel in the same town. Yesterday I got a "no show" notice from booking.com and a bill for €225 for a hotel I had not realized I had a reservation for. I looked at my bookings on the booking.com website and found no reference to the hotel among my listings. I only saw the name of the second hotel I had booked. I immediately tried to resolve this with booking.com and the hotel, and with no success. It looks as if I will be paying €225 (about $250) for a hotel I had no reference to. I have told booking.com that I will no longer be booking a hotel through them and to cancel my account.

Hi, I booked an apartment for my son and family for 13/08.16 through Booking.com. They arrived in the remote village which was 30 miles off of their route and could not find the place, this was 10:30-ish at night. I telephoned the place where I had booked only to be told they had not got an apartment free. I had to telephone my Spanish friend in Majorca and she telephoned the place for me and was also told they were full. Erica (my friend) told her I had confirmation of the booking for an apartment and she had to help. The lady did find my son and family in her village.

In a nutshell it's a basic middle man website. They make things much more difficult than going straight to the resort. "Booked" a room 10 weeks out, got a confirmation the whole deal. A month after that they sent me an email saying the room was no longer available. Call get it sorted out, then two weeks after that, started getting more emails saying I had yet to confirm. Of course they're all from different "agents" which know nothing when you call. Luckily one guy was helpful, he must be the only one there doing anything. Then again he didn't tell us the resort didn't take AMEX so it kicked it back, so who's to say. This was probably the most amusing part to me: "We would have liked to discuss your reservation at Sea Mist Resort, a VRI resort on the phone, but unfortunately it wasn't an appropriate time to call you."

Whilst on holiday in Italy and specifically being in Florence, I had booked for 2 nights at hotel Michael Angelo in Milan through booking.com. Due to a decision of wanting to spend more time in Florence, I cancelled the booking in Milan ON THE SAME DAY WITHIN A FEW HOURS. I received a confirmation from booking.com that my booking was cancelled. Nowhere did they advise me that despite me cancelling my booking, I will still be charged the FULL amount for the 2 nights totalling 202. Only after I was advised that my booking was a non-refundable one I went back to the cancellation notice and found a DRILL DOWN notice advising me of this. If one doesn't click on it, one wouldn't know that it is non-refundable. If they would have told me that then I would have kept to my original schedule and gone to Milan on the dates booked.

I had a reservation for 26th to the 31st of August. Today is the 27th of Aug @6:30 am and I'm checking out. Are you serious? It was the worse night of my life at the Vagabond in Bakersfield CA. Not only were there people with tattoos all over their face but they were in and out all night selling drugs. When the Sun went down all the riffraff came out of nowhere banking in the rooms that I guess these people live in there have prostitution going on here and when I was packing my thing I found a syringe on the side of my TV clothes behind the TV. Like really? This is the places you want to give touch your consumers? After this I'm getting ahead of the BBB. You need to evaluate your hotels. I hope I'm compensated for the hell my son and I had to go through.

I will NEVER use this site again. All over the place it advertises pay when you get to the property. I always check for any additional charges or resort fees. Nothing was shown. I was fully intending on paying at the hotel when we arrive next month. Well! I like to keep my budget in check. Two days later I was about to head to the grocery store so I needed to check my account. THEY CHARGED MY CARD FOR THE ENTIRE FEE. No pending hold or anything! An actual charge! Meaning my money was gone.

Had a horrible experience with the hotel I booked through booking.com. Wrote a negative review about it, calm and objective, nothing rude or inappropriate. Booking.com refused to post my review. Now I wonder how I can trust the website at all. It is unethical. Stay away if I were you. Use Google map to find hotels in the area to get better deals and save yourself a lot of trouble.

Booking.com is a joke. They show rooms and details with a price and as soon as you book it everything changes and when you try to cancel you're charged the full price. Extremely pissed off right now and customer service was a joke and said nothing they could do to make me happy or help me out. Don't use Booking.com.

We booked a hotel room with Booking.com and asked for an upgrade room. They sent us a confirmation email stating our upgrade had been approved by the hotel. All good you may say? No it wasn't as when we arrived they did not even have a booking at first then after lots of searching found our booking but not an upgraded room as we were told we had been confirmed as having. They did not have one so we ended up in a poky room which was not to our standard. We complained to Booking.com but they blamed the hotel, and no apology from either. Do not book with these cowboys as they are full of it, and there will be no way on earth I would use these ever again nor my family or friends. A totally disappointed customer.

I have been booking hotels for over five years. I have never had any problems with anyone except then when it comes to having to cancel your room. You call two days prior. It's a problem. You give them everything they need to cancel your room and it's always a fee involved...

On my last trip I booked a hotel through booking.com. When I received the confirmation, I noticed an issue and tried calling customer service - to no avail, after being on hold for 20+ minutes, I gave up. Instead I emailed them, along with a screenshot, to explain/prove the issue. 10 DAYS LATER, they finally replied, telling me, there was nothing they could do, I should have contacted them earlier! Lost money and time, dealing with an extremely condescending customer service. Never again.

Having found a room on booking.com website I processed to make a reservation. It said free cancellation, pay at the property, no payment needed as I had no flights booked was I thought ideal! So wrong. They have pop ups that say "congrats you have got this for 300 cheaper." Do not click on them. They are a scam. You then receive an email saying you have booked nonrefundable room for dates etc. Straight away I tried to call booking.com, but after an hour on hold to Amsterdam gave up. I then emailed them. I decided to advise hotel so phoned then next they said "I'm sorry but the money has already been taken and you can't change dates."

I booked a room an entire year away from now which would have been late August 2017. I had to cancel the room yesterday. When I received my cancellation notice via email there was a $25 cancellation charge. I called. They told me the cancellation terms are: "If canceled or modified up to 7 days before date of arrival, a fixed amount of USD 25 will be charged." This is outrageous!!! This reservation was an entire year away and did NOT put the hotel or Booking.com in a bind to fill this space up. I have used other online reservation companies and have not had to pay a cancellation fee. This is outrageous!

Reserved a one night stay at Village of Loon Mountain. Paid 190.75. The pictures of this particular place were very deceiving. The place was dilapidated and had a strong smell of mold. Keys did not work. Ceilings stained, phone hanging off the wall. One plate. Railing broken. Kitchen table pushed up against a door apparently to separate rooms. Balcony railing was falling apart. Village of Loon Mountain aloof and of no help. Refused to refund money. I checked other condos/lodging and all were less expensive and much nicer. From now on I will do my own research and booking. I am unsubscribing to Booking.com.

While trying to book accommodations in the Cooperstown, NY area for just one night, I turned to Booking.com as we were having difficulty finding a room during a popular time in that area. Booking.com showed availability at the Inn at Cobleskill. Not our favorite choice, but we really needed the room, so we booked it. Booking.com took our credit card and sent us the confirmation. Upon our arrival at the hotel, no such reservation existed, and the hotel was full. While we are luckier than most as our credit card was not charged, I am extremely suspicious that Booking.com does not have the connections they advertise. We were left late at night with a long drive as a result, and were unable to participate in the planned activities for the next day. I will not use Booking.com again, nor will I recommend it to anyone.

I have booked and stayed in Marine Tourist Guest House in Negombo. All payments have been done in cash and I have all receipts proving that. 2 weeks after the stay, the amount of £500 was taken from my account by booking.com and transferred to the hotel. It was unauthorised payment. The service has not contacted me or ask to confirm the payment, even though the hotel cost was £30. It is unlawful and dishonest practice from the Booking.com and the hotel.

If only negative stars were offered. Booking.com doesn't deserve 1 star. Go a different route!!! Book another way!!! Their free cancellation is anything but free. I cancelled a booking online in LA within 3 minutes of the original booking utilizing the free cancellation green tab, BEFORE the hotel had charged me anything BECAUSE the hotel's reviews were SO bad, it was in a crime-ridden area, filthy and too far from my doctor's appointment. Twenty minutes later the hotel is charging me a fee the same cost as the booking. Called customer service immediately & the representative would not help me, directed me to call the hotel myself. No help.

I made a booking with a hotel in Paris through the Booking.com site. The booking was one that could be cancelled without penalty up to a certain date in September 2016. Booking.com stated clearly that no money would be taken from my account prior to attendance at the accommodation and definitely not until the expiration of the cancellation period. I had cause to cancel the booking. I received the below confirming the cancellation without fee: "We can confirm that your reservation at Chat Noir Design Hotel has been cancelled. You don’t need to take further action, but if you have any queries for the property... Check-in: Friday 9 September 2016, Check-out: Sunday 11 September 2016. If cancelled or modified up to 2 days before date of arrival, no fee will be charged. Free cancellation."

I had reservation free of charge with Star Holiday hotel in Istanbul, and I cancelled the reservation because of problems happened in Turkey and till now 40 days with the Hotel and and Booking.com to get my money back and no action taken from their side.

My father passed away and I needed to move my vacation to a later date so I could plan and attend my father's funeral. At first they said I would be able to move the date. However, the website, Booking.com will not allow me and I have emailed them 10+ times and nobody will help me move the dates. I paid 126 Euro for two nights and 55 Euro for another hotel. I will no longer use their service.

LOSING ITS RESPECT. Hello, I have to inform in all the possible platforms of my discouragement with BOOKING. I have been using booking for many years and had no problem until now. I made a reservation for an apartment in two months advance. Due to work problems as soon as I reserved I cancelled in less than 24 hours. They never informed me that I was going to be charged with the total amount – or that it was nonrefundable. I was not informed that there is behind the site tools with a question of time policy.

I wanted to be in the area when my nieces were there with my great nieces. Every place in the area seemed to be booked up until I tried Booking.com. They had a room available at "Colonial Shores Resort" in Hampton Bays, NY. I was told that there was a "full complement" of pots and pans in the room. The six nights I booked for came to something over $2,400. When I arrived the woman in charge demanded immediate payment. I told her I might leave after four nights, but she insisted on payment for six. I gave her my debit card. She told me it had been declined, but she had put a charge of about $250 on it. I should have known something was wrong. I had made sure to put enough money into my account to cover the charge. I gave her my credit card. She put another $250, and a charge for $1,030 on that. Instead of a single room, I was in a two bedroom suite, with one queen sized bed in one room and two full sized beds in the other.

We booked through Booking.com for a special overnight stay. They offered the Sea Princess Hotel Great Yarmouth 75.00. It was crap. The room was no bigger than a broom cupboard. The windows rattled. The so-called shower was only big enough for a mouse. The room and decor was old and run down and lacked care. Noise from other rooms was far too loud. Drunks in bar, tossers begging ** off you outside. I asked for a refund and they ignored me.

Student Haus Wembley booked via Booking.com. Shocking. Bad bad bad. Dirty. Hot. Uncomfortable. Not as advertised. Padlocked cupboards. Fuses removed. Shower dirty and faulty. Booking.com denied responsibility then offered a small refund and now, on our refusal, are acting like we don't exist... A shockingly bad experience from a shockingly bad company. They should be ashamed. Booking.com? Booking.NO! Avoid...

I booked a stay through booking.com at a place in Greece (Syvota) called LIODENTRO-OLEA and 2 days after I got my confirmation and pin, the owner refused to honor it stating a mishap at booking.com's site about length of stay in the place which booking.com accepted that there were no such a thing. After continuous conversations at my expense and time, the owner admitted the fault and offered to have us stay at another apartment she owned, as long as we cancel the reservation.

Booking.com refund policy can be compared to going down a slippery slope. Booking.com blame the hotel and hotel blamed booking.com. I got entrapped in taking a trip because of pre-pay stipulations and a non-refundable policy. I didn't intend to book. I was searching out options for travel and was tricked by a timer for a special rate which didn't allow you to change your mind. The staff mostly were not friendly and incompetent. Housekeeping walked into the room without knocking. Continental breakfast was poor and disgusting. The double bed was in entrance of the room which is virtually unheard of when booking suites.

Like others, I booked a room for a guest from out of town who then cancelled. The booking listing did NOT say it was non-refundable. When I tried to cancel, Booking.com claimed that they didn't hear back from the hotel yet and that I needed to contact the hotel to request the cancellation. When I called the hotel, they said that Booking.com is the only entity to make changes, that the hotel doesn't deal with it! I live in the same town as the hotel and I will go down there personally to try and get a refund. Meantime I've sent email to Booking.com located in Amsterdam. No phone number to call. Can't even log in. STAY AWAY.

The hotel we booked was disgusting and Booking.com would do nothing to assist us in getting a refund. We walked into the room and found holes in the floor and in the door. The hotel and Booking refused to refund blaming the other. There are thousands of bad reviews about Booking.com. Why are they allowed to remain in business?

They charge you when the rooms are advertised as "Pay at Hotel". No receipt or payment confirmation, which is a legal entitlement. Emailed their customer service 3 times this month. I got one reply which said to contact the hotel - written illiterately. Incompetent cowboys.

I had a pathetic experience with Booking.com. I normally book through MakeMyTrip but to my misfortune this time I made booking using this pathetic website. I and my expecting wife was planning a holiday in Munnar. We booked Munnar Heritage Cottage using Booking.com, for which I received a confirmation. (Booking No: **, PIN : **). Later when I packed my bags and made a move to my hotel, I called the hotel authorities and they informed that no rooms are available in the chosen property for which I received the confirmation and I was halfway to Munnar.

I made a reservation tonight. The website assured me there would be no charges until I checked in. Two hours later I cancelled the reservation and they charged me $219. This is a major bait & switch operation. AVOID AT ALL COSTS!

For the 2nd time had no room available when making reservations through Booking.com. NOT ACCEPTABLE!!!

Made a reservation with Booking.com for the crown club Calahoda, Spain through the internet. I checked into the place and wanted to turn on the air conditioning. There was none. I complained to the front desk manager and was told that I would lose my money if I checked out since I was past the refund time. Booking.com website says you can cancel.

We made a reservation 4-5 days in advance and used a credit card to secure the agreement. We drive 600 miles on Monday and received a text in the afternoon which stated they had overbooked and there wouldn't be a room for us. We called and spoke to Dave and he said it was Booking.com and said it was their fault and they had done it before. I asked him why they used them if they had done this before. He said it was because they got 40% of their business from them. So I called Booking.com and they said the bed and breakfast had not updated their inventory when they should have done it. Someone certainly knew more than 4 hours before. We asked for them to pay us for the room like the airline companies. Said they would not help and too bad.

I have written myself a mental note to NEVER use Booking.com again. This is the second time I have paid for a unused room because I could neither cancel or change the date on a reservation. Due to circumstances beyond my control, my travel plans changed by one day and they did not allow me the change option and I had to pay for two nights. I've written them off my book. No problems like that with Expedia.

I have made reservation in a Virginia beach hotel and had to cancel before a month of the reservation. Whenever I call Booking.com they tell me it will take time to get my money back on card and give me the runaround. Free cancellation should mean that I should be able to pay at the hotel - not taking money in my credit card and not returning. Can someone please help me? I can provide all the booking numbers if needed.

Travelling being my major passion I have travelled to many countries across the continents so far and I have reserved travel and accommodation without much problems so far. Prior to my visit to Glasgow, Scotland I booked a hotel through Booking.com for the first time and set off on the train to Glasgow. I received a call while I was on the train from Booking.com stating that the booking I made through their website has been cancelled and they might be able to find me another accommodation. And this was just minutes before I reached Glasgow.

Booking.com are allowing and promoting fraud. The best way to use Booking.com is to use an old credit/debit card, so it can't be charged in advance. They also don't allow you to leave feedback on places you have stayed, if the booking is cancelled by the accommodation. SO, what do they do if they have a problem with you (i.e. looks like you will complain about sub-standards)? They cancel your booking or put you as a no-show. Don't use Booking.com.

Free Cancellation? Not real. Option to pay when you arrive at the hotel? False. They used my card and took the money 2 days before we were even supposed to check in so we try to cancel because of their dishonesty and they tell us over the phone that their company doesn't do free cancellations. They then give me the hotel phone number and tell me to talk to them because they do the cancellations and refunds. I call the hotel and they are upset with Booking.com because they get this situation a lot and tell me that it's completely out of their hands when we book with a 3rd party and that Booking.com is giving us "the runaround". No money returned and no cancellation done. DON'T USE BOOKING.COM!!!

Used the site 2x to book a hotel in Niagara Falls. Both times the hotels were below average yet rated higher and both times I paid more than Booking.com posted on their site. Will never use their site again.

Booking.com's free cancellation policy/cancellation dates are complete bs!!! Do not give this company your cc info. This company should be prosecuted for false advertising/theft!!!

I submitted 2 hotel reports to Booking.com recently; only the positive one has been published. It's one of the reasons why I'll not use their services anymore. I can see you absolutely cannot trust that website and their ratings.

After arriving in Batumi, Georgia I found out that my apartment booked and confirmed by Booking.com has been rented out to somebody else. I spend 3 hours on a street to find any other accommodation. To all my e-mails to the customer service, I have had no any answer. It was also impossible to call Customer service because all reps were permanently busy. I will not recommend Booking.com to anybody.

We arrived to be shown to a completely different villa. It was smaller in all ways and far less well-appointed. I have given two pictures of the villa, two from Booking.com website. Can you guess which is which? It is pretty obvious. The air conditioning did not work in the living room/kitchen/dining room, and the rep said he could not get it fixed. He denied it was a different villa (although he gave us the owner's phone number who said he offered to rent them his villa to help them out with a double booking) his boss swore at my wife (who speaks the local language fluently) on the phone.

Please be very careful of booking any hotels on booking.com. We booked a hotel on their site called Hotel Pomezia in Rome. The owners were wonderful but the site failed to disclose that there was no elevator. We were a party of 8 with 8 huge suitcases that we had to carry up 4 flights of stairs. It was horrible.

These people are crooks. I tried to cancel after just 21 hours and they refuse to give me back my deposit even though their web page says that there is no credit card needed to make a reservation as you can see in the image I'm attaching. They working in conjunction with Booking.com who are also crooked. I intend to take this up with my credit card fraud division. Don't book with Bookings and don't stay at the Herbert Grand in Kingfield Maine.

We used Booking.com to book two hotel rooms. Almost a week in advance we suffered a personal emergency and quickly called to cancel and were told that we would still be charged for both rooms for one night each. I can't believe that there is not some accommodation for people who can show proof of a life-altering event. They should be ashamed of themselves. We will never use them again and I will blast social media with negative reviews so others know better as well.

We were looking for a hotel in Wichita and Booking.com had a low rate of $51.00 per night. I selected it and reserved the room for two nights. The total bill came to over $160.00. When I called about it, they said the $51.00 rate was only for one person. It did not specify that when I made the reservation and they refused to make it right. We have used Expedia and Priceline on many occasions and never had them use these dishonest tactics. We won't be using Booking.com in the future.

I was booking hotel and it was free for rent in these dates, at least, that told Booking.com. After making my reservation, they reserved my money, ok, it was understandable. After some minutes, Booking.com told us that this hotel is already reserved for someone. They asked me to cancel my reservation and if I want, make new one, they promised to pay difference between these to hotels. Okay, I canceled it, my money, what was reserved before were gone and Booking.com dont answer to my mails anymore.

I am taking the time write this review concerning Booking.com which I used to reserve a hotel in Ko Phi Phi, Thailand. I secured a reservation at Nice Beach Hotel in Ko Phi Phi, Thailand through Booking.com for 240$/night for a studio. When I arrived, after paying for our 4 nights stay, we were lead to our room which was not at all what I had reserved. My reservation confirmation even contained pictures of the studio. The room I was assigned was not the same size nor had the same number of beds. The manager of the hotel said it was not his problem.

I had gone to their site and got the impression I was just holding the booking for 2 nights at Sheraton Dubai Mall of The Emirates. When the email arrived it stated that it was non-refundable and the booking was confirmed!! I wanted to hold the deal whilst I shopped around for cheaper. I found a better room for cheaper, including taxes, on TripAdvisor. When I called Booking.com I was told that they could not see this better rate and that I was stuck with my booking, the cancellation fee would be the entire 1200AED.

I booked hotel 07/29/16. Booking.com stated: "Cancellation cost - Until August 29, 2016 11:59 PM [Cabo San Lucas]: $0). I cancelled my reservation 07/31/16 and received confirmation in which it stated I did not owe any fees. But the same day I'm being charged $120. I tried to contacted them but was unable to receive any reasonable explanation. Very wrong way of doing business.

I booked a hotel a month in advance in NY through Booking.com. Using this site saved me over 40% off the hotels rate on our 8 day stay. Every page at Booking.com said in large letters "No Cancellation Fees"... or "24 hours, No cancellation fees"... Seemed like a no brainer to lock in the hotel and lock in the additional $$$ savings. That night my wife and I took time to investigate the hotel, location, and sleeping arrangements. The townhouse style room (upstairs & downstairs) with almost 1000 sq ft that slept 3 only had one bed? We found the hotel was built in the late 1800's?? Renovated 10 yrs ago? Oh no, great location - but the pictures on Booking were so professional and looked so warm and inviting?? Time to find independent reviews on this hotel - not on their site or Booking. Not good! "Smelled old/musty", old Smokey smell - no way.

I booked a room for a friend overseas. When I booked, I called to ensure that my card would be the one charged for the room. Booking.com assured me that my card would be charged as I booked the room and that the individual that I booked the room for would only be responsible for incidentals. A week later I receive a call from the individual that I booked the room for stating that their card had been charged and not mine. I called Booking.com to resolve this issue, so that they could refund the individuals card and charge mine, as this was clearly the error of Booking.com.

This is the second time I have experienced an at least misleading, if not fraudulent incident with Booking.com. The first was with the Biltmore Hotel at North Lake Tahoe, where I secured a room which I thought was at the Biltmore Hotel but was actually a dilapidated excuse for a motel the company owned across the street. The second was just yesterday when I booked a room at the Montbleu in South Lake Tahoe, and received a receipt saying the price (with tax) was $203.39 (in big bold print). However, in very small print, at the end of a whole section of very small print was a statement saying: "Resort fee subject to a 13% tax that is not included in the quoted rate."

They are fraudsters. They sell and market a different product and keep all the hidden costs hidden and then they charge a very large fee. I was told I had to be USD663 and when I see my bill with all the additions it was almost 50% more and I ended up with a bill of CAD 1176. I really got a shock as I planned to use the extra cash for expenses and food and not having that - I have to give up on a meal/experience which I could have enjoyed. I am staying the Wyndham New Yorker and they pass on all the blame to Booking.com as they don't care as they have been paid upfront by Booking.com so they are secure. Never book with Booking.com - go with Expedia as they tell you all the charges upfront with no secret charges and you will always have a great experience!

I cancelled a hotel reservation 15 minutes after making it for that very night. Booking.com never communicated with the hotel until a day later, and the hotel charged me full price for a no show. When I called Booking.com, they said they couldn't get a hold of the hotel, that they didn't answer. They also didn't have proof of my cancellation until hours later, because their site was overloaded. So who gets stuck with the $116? I do of course. They won't compensate me and will do nothing. Do not use them. They don't communicate well and are lacking in diligence and good business.

Not the lowest price as stated in their advertising. Their customer service is very poor, and not helpful at all. I would never recommend Booking.com to anyone nor would I ever use their services again.

The worst experience possible. I cancelled my reservation less than 24 hours after booking and way more than 24 prior to actual reservation date. I received a cancellation summary in which it stated I did not owe any fees. A week later I'm being charged. I contacted them and the representative stated it was because I didn't cancel it by the 26th, which is absurd since I didn't make the actual reservation until the 27th, so how in the hell can I cancel something I had not yet booked. Stupid stupid stupid. I went to hotelplanner.com and they were great! Better prices, better service.

I have 3 bookings of Casa Heinrich Guesthouse for 3 nights and 5 people. I have prepaid to Casa Heinrich Guesthouse already in May. It's shown in my credit card document. In July I just modified the names of someone in my group but Casa Heinrich Guesthouse charged 198 CHF in my credit card again. How to get the pay-back. Thank you.

One of the things I hate the most about booking.com is how you they play with prices and people's vacation. It looks like they have an algorithm that when you show your interest in a hotel, they start to increase prices. Once I was about to buy a really good offer, the website did not worked properly. When I went back in, the price had increased 20% in one minute. This industry definitely needs more competion, so websites like booking.com don't step all over travelers.

It's very hard for Booking.com to match prices. It's just like Priceline.com. They wanted me to email her the price so I did and they still didn't change the price on the hotel stay. I waste an hour and I won't tell anybody about it but if I do it's going to be bad reviews so people are bad in business. They should lose everything. I read something about Booking.com and Priceline are the same business and they still have bad ideals. Maybe I should start one of these businesses up then I could hook their pocketbook.

Unfortunately Booking.com acts like a messenger only between the customer and the hotel management and has zero power to force a solution onto hotel management despite being convinced of the server issue and discomfort a customer had. Worse of all that I had a voice recording confirmation from the hotel management confirming a refund but when hotel management went back on their statement, Booking.com couldn't influence or even attempt to convince hotel management of the issue.

Booked a room in Toronto area via www.booking.com. Arrived to the hotel and was turned away by front desk. Was informed that the hotel was fully booked and the hotel staff did not know why www.booking.com was reserving rooms as other competitor sites were well aware that the hotel was fully booked. I have sent an email immediately after the encounter - no response. Ended up sleeping in the vehicle as it was 0100 hours.

I booked the Holiday Inn in OCM for a weekend in August with Booking.com (first time user) and found out 2 weeks before we would be unable to go. I called the hotel after cancelling with Booking.com and receiving an e-mail that they contacted the property and I could reschedule. The property insisted the changes had to be made through booking.com. You cannot reach them by phone. I tried numerous times throughout this process and I was put on hold forever!! The Holiday Inn very graciously called me back after I explained my dilemma on the booking.com e-mail and refunded my money. I will never use booking.com again.

I am sorry I try to keep my personal stuff off Facebook but if I can prevent one family from making the mistake we made it is worth it. After sleeping on this for one night - I am still upset with www.Booking.com. After having a confirmed reservation since July 28, 2016 and my credit card was charged on July 8 Booking.com canceled our reservation less than 24 hours before we were to leave. They stated the property was overbooked. Sun Property Management who oversees Crystal Towers in Gulf Port Alabama stated they have been overbooked for some time.

I booked the wrong date. I IMMEDIATELY cancelled the booking within minutes after I realized the wrong date the next night rather than that night. I remember clearly that it came up to say that I would not be charged. I have since been charged more than 48 hours after the booking had already been cancelled. I don't have this kind of money yet my credit card gets charged. You email Booking.com and they say nothing they can do after countless emails getting nowhere. What a joke. It is LIKE BEING STOLEN FROM that they can do whatever they want because they have my card details.

Booking.com has developed a way to inflate the rating of the hotel. They ask you to say something positive about the hotel and then ONLY use that information on the website. This gives the impression that people had good experiences in bad hotels. It isn't right from a consumer standpoint. I prefer to look at Yelp now because Booking is so dishonest and the reviews and ratings they are using are certainly NOT accurate reflections of what I have experienced in my stay. It pays to keep that in mind.

Having received confirmation of my booking I then needed to cancel and Booking.com required both the Booking reference number and a Pin NUMBER! Both should have been on the confirmation but I had NO Pin number quoted and the website cannot proceed without this - also there is no other way to contact them. I eventually wrote to the headquarters in Netherlands explaining everything and their reply asked again for the Pin number, ignoring the original details I wrote about. Booking.com is hopeless and I will never ever use them. I am a pensioner and have been conned, it's time this company was investigated.

Surprise cancellation on my last two days on my vacation! They claimed my credit card was declined and I called the hotel last minute and the same card was accepted but at a significant higher rate! Never again will I use this site!!!

I made a booking through Booking.com and cancelled it by mid-May. To my surprise, the hotel sends me an email 15 days before the check-in date asking my time of arrival. I reconfirmed cancellation of the booking but I was fully charged for the 4 days I initially booked. Will no longer use Booking.com!

Set up a reservation for a 2 night stay in Gaithersburg MD. Price was confirmed by the manager. Called the day before to reconfirm and the price went up $150.00 dollars because Booking.com doesn't account for deposits when they give you the price for the room. They are horrible for not adding all the actual charges.

I've made many reservations through Booking.com over a number of years, both for domestic and international travel. Based on my experience, I was comfortable that Booking.com was thoroughly reputable and reliable, and that I was aware of the rules of engagement. Not so it seems. Leaving planning for a trip to western Canada less than two months to departure date (during school holidays rather late), I booked accommodation at Studios on Thurlow Street, Vancouver BC using the more expensive "Free Cancellation" option. I did this because I wanted to be sure of accommodation on arrival following the very long flight from Sydney Australia and didn't have time to fully research alternative accommodation options right then. Despite following the usual reservations process on the Booking.com website, I didn't realise until days later that I was actually booking through Flatbook.co a company I'd not encountered before.

In a touring band I booked a cheap room for one of our stops in Cincinnati. We are used to low quality budget hotels but ever we were shocked at the condition of this place. The hotel reeks of a deep mold smell that within 60 seconds of entering you are short of breath. The place looks nothing like the picture on Booking.com. The room has black dark mold in every corner and bodily fluids on every surface. We tried different rooms and it did not get better. We decided to leave when there were people in the parking lot actively waiting by our waiting for us to turn our backs for even a second. The Manager is never there or does not exist. We checked out within 20 minutes and stayed elsewhere.

Made this reservation 3 weeks in advance. Received email 4 hours prior to check-in on the DAY OF reservation, advising the reservation "could not be honored" due to the hotels restrictions on their pet policy. Why would this not have been addressed on the reservations inception?! Why would the pet policy not have been included in the booking information, when not one, but two pets were specified in the reservation? Why would this be left until the DAY OF THE RESERVATION to communicate? This blatant negligence resulted in the customers being forced back onto the highway at night, in the middle of tourist season, when all other potential accommodations are completely sold out. Shame on Booking.com!!

I booked a three night stay through Booking.com, and received a confirmation of the transaction. 5 hours later I received a message from the hotel that they had no rooms available to fill my Booking.com reservation. When I contacted customer service at Booking.com, I talked with a representative that had poor english speaking skills, and was not helpful at all. When I tried to cancel the reservation online, it wanted to charge me $199. I called Customer Service once again at Booking.com, and she was able to cancel my reservation without any charges and told me that she would have to research to find out what happened. The exact same situation occurred with my daughter at the same hotel, and Booking.com.

I was very disappointed in the advertising of how the refunds are handled. Booking.com's regarding each individual hotels policy on cancelling. In most cases when I have booked a room in the past I am given a 24 hour cancellation window. I booked the room on a Thursday for a Sat am check in online. We cancelled the plans and I called the next morning to cancel.

Just a week ago, I registered a new account with Booking.com when my husband and I were looking at a place to stay for our next holiday in Ecuador. I spent some time looking at some places. That was on a Saturday. On Monday, I started getting strange and aggressive emails from a person at "Quito Airport Suites" in Ecuador. This was a place I had not viewed at all in my searches and I had no idea how this person was able to access my personal email account - an address I rarely give out to anybody. I certainly gave no such consent.

Planning a month long trip to Europe for the Spring and as I have begun making reservations on Booking.com, I have discovered at least 3 of the hotels immediately charged my credit card rather than waiting until arrival as booked. Called customer service, their response is, "Who cares? They will issue a refund." This is causing me to have bounce/over limit fees on my cards!

When I first book the room with Booking.com I did it because it said was a free cancellation and no money would be taken from my account until the booking day. Two days later they took the money from my account and when I called them they told me there was nothing they could do about it and told me to call the hotel, which I need and the response was call Booking.com. I may have lost my money but I will make sure of not use Booking.com ever again.

"Booked" hotel in Gatlinburg, TN. They dumped me in a DUMP sister-hotel in a town 9.5 miles away. Total bait and switch and they won't own up to it. They screwed me out of $200 and are trying to pay me $50 to shut up. Scam company. Buyer beware.

My concern is, does Booking.com requests a business licenses from hotel or property owners? Property "Casa di Lu" has definitely not a business license. On the night of 17/02 I arrived in Bergamo late because of late flight and immediately departed to the Casa di Lu address. On the street of correct address front of apartment building I asked 4 people individually if they know about property or hotel "Casa di Lu" and all of them replied that never heard of and there is no hotel in that area. After I saw a lady organizing household waste around apartment building and I asked her if she knows "Casa di Lu" and she replied that she is building manager and number of people were looking for hotel and that she suggested to try one of names (apology I do not remember the name and surname).

We booked a room at Quality Inn in Lincoln City through Booking.com and when we showed up they said they were overbooked and didn't have any rooms available. Not only did they not apologize for this but they couldn't have cared less about the situation they put us in. We had driven several hours with a newborn and now had no place to stay. It was the single most absurd and terrible customer service experience ever. When we called to complain to Booking.com they denied responsibility and did nothing about it.

I booked an Apartment in Glasgow near the airport for the 20th July 2016 for 1 night. I was unable to make that booking, so I called from Cyprus to cancel the booking, hoping they could rent it back out in time. What they did was still charge me the full amount, even though I called to cancel 3 days prior to the booking. So why bother to cancel? They will get paid anyway and can't rent it out again, and won't get double the money. So for 1, I will never book with them again and 2, if you ever do and can't make it, they will charge you the full price of the rental anyway, so don't give them the opportunity to get double rent.

I wanted to go on a 3 night vacation, so I booked the room. When I booked the room it didn't say it was free cancellation, even though Booking.com does run commercials now where they advertise free cancellations. I was aware that I would be charged if I were to cancel. After I had booked the room, which the stay was only 5 weeks from the time I booked it to when I was to go on vacation, I was able to see a page that stated that if I were to cancel up until 4 weeks before my stay I would only be charged something like $49. After that first week if I were to cancel I would be charged $400. Not only was that insane on their part, I was told that the hotel, not Booking.com, would have to pre-authorize my card for one night's stay. A few days after I booked the room I wasn't only charged one night's stay, my card was charged for the entire vacation. I didn't want that because I had intended to pay for my vacation at the hotel in cash.

I booked a room last night and received a confirmation email from Booking. After driving 2 hours, when we got to the hotel -- they did not have a room for us. I contacted the customer service of Booking. The agent was very nice and courteous but I was on hold for 10 min before I got a person. Now it is past 11 PM and the hotel was sold out. It was a situation of hotel saying g they didn't get the fax and booking saying we sent the fax. I don't know who is right. But I am very DISAPPOINTED with the whole experience. We had to book another hotel on our own and get there at midnight! I will not be using Booking.com again.

I was booking a hotel in Miami and I pressed "Free Cancellation Pay on Arrival". I proceeded to Booking and shortly after I received a confirmation email of a "Non Refundable" booking with a cancellation fee of $588. They provided no phone number, I called the hotel directly and told me they have a 72 hour cancellation. Took free policy but yet they charge you a cancellation fee, but have to cancel through Booking.com

I booked accommodation for 1 night with my daughter before my granddaughter's christening. Following a long drive down to the south ending in winding along country lanes, we arrived to find the hotel had closed down. Having no indication of this from the company we then had to ring alternative hotels within travelling distance of the church. After a frustrating hour we eventually found somewhere with a room within an hour of the church for the following day. I have used Booking.com many times and feel disgusted that they took and confirmed the booking but didn't bother to inform us of the problem or attempt to provide an alternative.

BEWARE!!! The commercials on tv are a complete joke! The website advertises free cancellation. It's been over a month and I still have not received my refund of $300. Every time I call I get a completely different explanation of what the hold up is. First I was told to call the hotel directly. The next call I was told my refund would take two weeks. The next call I was told to send them a screen shot of my cancellation. The next call I was told they never received the screen shot. The next phone call I was told to send them all of my bank statement info with the charge and my account number.

Website said clearly booking was pay on arrival. Within 12 hours one night's payment was taken from my account. When I queried this was told it was in the t&c that could do this. Very misleading. Cancelled booking. Will never use again.

I reserved a room for $2603.00 for seven days at Mar Vista Grande with Booking.com. After I pressed book to reserve and gave them all my payment information they charged me $3373.95 in taxes and a daily linen fee. But then they charged my credit card $3385.00. I immediately wanted to cancel and Booking said I could not cancel the room. I then called the Customer Service and they were rude and refuse to let me cancel. So if you don't want to be ripped off stay away from Booking.com. They should be charged with theft by deception. They add on all kinds of stuff when you press book, and they refuse to let you cancel.

I made a reservation online and did not read anywhere about not being able to cancel it. I was told one price then advised after my reservation was made that the price is subject to change at their discretion. Not cool! This is a horrible site to use!

I made two reservations for two rooms with Booking.com. When I made the reservations it advertised on the website: "Free cancellation for selected rooms." No further details were given regarding cancellation policies. I had to cancel the reservation: one less than 24 hours, the other more than 24 hours before my scheduled arrival and was charged a total of $430. The information on the website is misleading if not fraudulent.

I book a reservation online to stay at a hotel in Myrtle Beach. Booking.com said I would have 7 days to cancel. Well after thoroughly investigating the hotel, I realized the reviews were horrible. So I cancel within 24 hours. The hotel already had charge my credit card. So I called them and they told me I had to call booking.com... Of course... There's nobody to call. This website is a scam. They show false review so you will book. Charge your card. And then the hotels will not give you your money back. I wish someone would help. BUT I GUESS THIS IS WHAT HAPPENS WHEN YOU BOOK FROM MONEY SCAMMING WEBSITES.

I booked one hotel at InterCityHotel Dresden Germany on July 2016 through Booking.com. Due to system error by PayPal, my account was charged 2 times for the same date, same hotel, and same room. I got notification through email that booking was successful for 2 rooms. I immediately email Booking.com and they agreed to cancel the room with cancelation fee about one third of the room fee. I replied to the email and I agreed. When I arrived at the hotel the hotel staff also agreed to refund two third of my money. But after I came back to my country, I checked my PayPal account and they only refund me 10% of the amount. I immediately emailed Booking.com customer service and there was no response for three days.

I booked a room through Booking.com. When I arrived at the hotel, the hotel stated no reservation was made. I had to sit outside for 2 hours trying to get them to clear this mess up. The hotel stated they could charge us for the room, but Booking.com had already charged us. Needless to say I finally got in the room with 4 hours to sleep until I had to get on my plane. Never again. No discount, and paid for a room just to sleep for 4 hours. Whereas if they had done their job I could have had 10 hours. 6 hours total of trying to fix their mistake.

OMG. Never again. No care factor, no customer service. Polite to talk to but no action. Never give these people your money. On hold for hours, many promises, no solutions, no care or sense of customer service whatsoever, happy to leave families stranded all over the world. Shame on them. You need to audit this company and hold them accountable for they misrepresent everything they promise. Try and ring them you get Singapore, Seattle, etc. etc. etc. Finally put you on to supervisor that promises to fix everything and does sweet nothing. Never never again. I will send my message loud and clear. Shame on them.

Have had 9 bookings with Booking.com from 2007, including 5 in the last few weeks during a visit to Canada. 8 of those booking have gone well without incident, but one has gone wrong in that there was a double booking. This did not show in my itinerary on the booking.com app - on that I had booked for just one room. The receptionist on the hotel desk informed me that via Booking.com I had booked for two rooms on the same night, said that they would cancel one of them and there would be no charge for the second room from the hotel. She warned me that they had had this issue before with Booking.com and advised me that Booking.com might well charge me for the two rooms.

Recently my daughter and her partner and my wife and I stayed at the Golden Moon Suite Hotel in Hanoi, Vietnam. We had both booked rooms (separately) through Booking.com. A few days after our stay we received advice from Booking.com that our reviews were online. This was surprising as neither of us had written a review or had received an email from Booking.com inviting us to write one. When we looked at the reviews we had supposedly written it was obvious they had been written by someone who spoke only basic English and were very positive about the hotel.

I made a reservation for two rooms - the first room was starting a day earlier, the second one a day later. The first one was charged to my card - the second one for what ever reason was rejected by the credit card company. They sent me a message to re-charge to the credit card, which I did. Without any notification, the second reservation was canceled by the hotel (without making any attempts or notification to me). My entire trip was thrown off (the day before the trip) and I had to cancel the first room as well. I spoke to booking.com to see if they can avoid charging the first room penalty fee (because the cancellation was instigated by their action). They refused, they told me I need to talk to the hotel directly, the hotel didn't have any incentive to give my money back. I am never booking with booking.com again, they don't stand behind you when bad things happen.

I had a flight change and needed to book a hotel room from the airport. When looking at the area on their site I chose the wrong airport. Correct city not near the airport I needed. I called customer service and asked if I could cancel my reservation. I was told "NO. ALL SALES ARE FINAL." I asked the representative to find me a cheap hotel near the airport I needed. She booked me at a hotel for $300.00 per night. Said it was close to airport. Ended up costing me an additional $50.00 each way for taxi. I WILL NEVER BOOK WITH THEM AGAIN. I will sleep in the airport before I book with Bookings.com.

As a licensed guesthouse, we advertise through a few booking systems, Booking.com has been the worst and falls far behind its competitors. The Booking layout on its website can not be customized even by the owners, it is specifically designed to have this easy booking and free cancellation look in order to attract quick bookings. So hotels like us who charge a full deposit in advance and have a strict refund policy are expected to be in clash with the customers all the time. Every time after receiving a booking from booking.com, when we notify guests about the prepayment policy, they became apparently confused and just canceled right away.

Stay away from Swiss Star hotels and booking.com - My fault for not reading the small print. However this hotel/apartment gives no customer service. When I booked the reservation they immediately charged my credit card the entire amount. About 3 weeks later our airline had a schedule change so I emailed Booking.com just to change the date of the reservation by one day. I did not cancel the reservation. This was 2 1/2 months in advance of the reservation and rooms were and still are available. It took 6 weeks for Swiss Star hotels and booking to tell me "no" They have a strict policy of no changes and no customer service. Booking.com gives lip service but does not try to help once they have your money. Never again will I book through Booking.com.

Reservation. Call center never answers calls and they never get back to queries or complaints on time. Very poor customer service.

I have around 16 months traveling, between Aruba, The Netherlands and Spain for business, and use the site often. However the last time I have an terrible experience, I book hotel La Florida in Alicante, Spain and I specify that my flight was arriving late at night. I always print my reservations as backup. When I arrive to Alicante and ask the taxi to drive me to the location, the taxi driver told me that that hotel doesn't exist! I show him the reservation paper and he told me that there was a young center and not a hotel. Anyway I ask him to drive me there, we went to the whole street 3 times and not a visible sign of the hotel. I ask the taxi to drive me to another hotel.

I cancelled a reservation that I made for July 6th on June 28th, and I received the confirmation email saying I didn't need to do anything further. Well the hotel authorized my card on July 6th, causing several issues with my bank. As a result, I had no access to my funds during my vacation and have had to continue waiting for the authorization to fall off. In the meantime, Booking.com has pushed blame onto the hotel. They refuse to take accountability and fix the situation. One of the leads, Olga, even refused to let me speak to someone above her - I had to demand it several times before she let me speak to Trisha. They both told me that they don't have any corporate offices in which to file a complaint. Lying to your customers is not only unethical, but the worst kind of service possible. Will never use this unethical company again. Readers beware!

Horrible, nightmarish experience. We booked a Florida Condo resort for a 4 day and 3 nite stay through Booking.com. After booking through the company the resort immediately charged us the full amount and more for the stay at a cost of $1,258.27. Booking.com sent us an email confirming the stay and room for the July 14th thru July 17. This was booked in late June. When I contacted Booking.com to request a specific floor request, they said request was submitted to the resort. I again contacted booking to make certain request was send in and they suggested contacting the resort, however when I contacted the resort they did not have us in the system even though they charged our checking account for $1258.27.

I have booked many times with Booking.com and never had a problem. Recently, I accidentally booked a hotel for the wrong day, it was a non reimbursable room - absolutely my mistake. I was tired and didn't realize the booking system had automatically chosen dates a week later than I wanted. I called the hotel and they were full up for the night I wanted and mentioned getting a refund but that I had to speak to Booking.com, so I called Booking.com to ask if there was anything that could be done. They got back to me very quickly to say the hotel wouldn't allow me a refund but would change the date of my reservation. I spoke to the hotel and eventually got my reservation changed, spoke to Booking.com again who got everything in writing for me, changed my booking online etc.

My boyfriend and I went to Destin, Florida from Houston, TX. We drove all night non-stop to get to Destin. We booked a hotel through Booking and we called to check on the reservation. The hotel told us to give it a bit to update into their system. We were at the beach so we figured we would call back later. About 3pm we decided to head to the hotel. Halfway to the hotel (that was 45 minutes away) we called the hotel to check the reservation. Turns out Booking had overbooked the hotel and was supposed to call us before noon that day to try and fix the situation. Not only did they not call us, but we were given the runaround after 30 minutes on hold trying to contact them. We not only didn't have a hotel to stay in but we had to start the drive back home because we could not find a single available hotel room anywhere. Booking could not find us a hotel room anywhere.

I made a booking with them then canceled on Jan 15th. Well I check my bank account on July 5th and they charged my card $202.00. I called immediately. They said that I did a no call, no show and that I was charged because of that. There was nothing they could do, I had to call Booking.com. I called them, they did confirm that I canceled 6 months prior and they called the hotel. They will refund me my money.

I booked at Booking.com for Razorback Ridge at Coral Ridge from June 25th to June 27th, 2016. When I arrived, the unit was occupied. I contacted the property owner and was given another unit 20 minutes away. We had to drag our 3 young kids all over the place when it was 110 °F outside. It was 20 minutes away from where we wanted to be and AC unit did not work for the first day/night. Until now I have not received any official apology from either Booking.com or the property owner.

Had a bad experience with my reservation after set in stone to pay a certain amount through booking.com (the hotel itself 2 days later charges an additional fee to my account of approx $70). They said don't trust booking.com. They do it every time they make their profit charge a certain amount for the hotel's profit than in the fine print. They tell you additional charges may occur from the hotel on behalf of your reservation. I'm very dissatisfied because I thought I locked down a good rate but with the additional charge from the hotel. I just should of made the reservation through the hotel. At least it would had been cheaper.

Long story short I booked a hotel and didn't receive an email confirmation so later on the same day thinking the first booking hasn't worked I booked again and received a confirmation. A few days later I decided to stay at a different hotel and cancelled my booking which should have had no cancellation fees since I was cancelling over 7 days prior to arrival date. But it was charged because it turned out I had 2 bookings as the 1st booking did go through and the reason I didn't receive a confirmation is because I misspelled the email address (it was missing one letter) and so I was charged because it was a non-show. My fault?? Yes however a day after I cancelled the booking the booking.com somehow realized I had two accounts and offered me to merge them together and so I did. After merging the accounts I still only see one booking for that hotel which is the one I cancelled.

I booked reservation May 8/16 thru Booking.com at Zakske13 B&B in Brugge Belgium, had to cancel May 23/16. We booked for 3 days and had to prepay by credit card the 1st night. We got the cancellation ok from Booking.com but was told the B&B had their own cancellation policy. Contacted them and they would not refund the 1st night, although we were well within their cancellation policy. Booking.com would not help me on this, and I think that is up to them to fight for the customer.

For all of you who are still considering making a reservation with Booking.com, please be aware that if you'll ever need any help from their customer service you'll be up for a surprise and certainly not a pleasant one. Up until now, I always thought Booking.com is a professional company, one that I could trust in the case of need. How wrong I was. Booking.com is insisting that I made a reservation with their system. A reservation which I don't remember that I ever did. When I confronted their customer service asking how come I've never received any confirmation email for this reservation they claimed I entered the wrong email address (@gmail.om). How come their system is allowing me to complete a reservation with a clearly illegal email address?? Anyone heard of a Gmail address that ends with '.om'?

Be careful. Many are stuck in sticky situation. Never book with them. Cancel your booking last minute, refund missing in action, pushing you to all different customer service, so your case is dragged on for AS LONG AS POSSIBLE!! Was at the Cannes Lions Festival at Cannes, last week. I had CONFIRMED a hotel of Booking.com at the weekend before, knowing that everything would be fully booked out otherwise. Then the day before check-in, I received a phone call from Booking.com saying the hotel that I booked "double-booked". And as a consequence of their fault, they would need to find me another one that is walking distance from the festival. I said yes believing they would be professional and solve the situation for me.

I had reservations I booked through Booking.com at a Best Western near the airport. When I arrived there about 8:30 pm I was told that no reservation had been made by Booking.com and they were full. I had my email confirmation in hand and called immediately. The gentleman who answered the phone was apologetic and said he would talk with the front desk and see what he could do. He did to no avail so he said he would make a reservation a nearby hotel. Shortly he had a reservation made at Quality Inn. Regretfully not the one close by (which I found out the hard way) but one that was 10 miles further from the Airport at a price 40.00+ more than my reservation at Best Western. Again he was friendly and said send in my folio and they would reimburse me in 5 days or less.

I booked a hotel, Domino Boulangerie Studio in Geneva, on booking.com and was charged $269 2 months before the actual booked date. I immediately cancelled the hotel booking because I was not supposed to be charged ahead of time. Booking.com canceled the booking and assured me that my visa would be credited by Jun 9th. My credit card has still not been credited. I have been told by booking.com that this is my problem and I must contact the hotel myself because they have already asked them to credit my visa. Not the service I am used to from booking.com.

We booked accommodation through bookings.com and was led to believe it was a fixed price in Australian Dollars. When you receive your credit card statement the price has altered by $25 than originally stated. After you have booked you get the fine print that it is an approx price and will be charged in the countries that you are travelling to currency which alters the price. When I spoke to Bookings.com I was advised the prices you see on their site are only guesstimates. Then you are charge another fee by the bank to transfer the currency. You can get the same properties for reasonably the same price on other booking sites that do not do this to their customers.

Upon first visiting Booking.com I was very surprised with the number of matches it found for my search for 1 room that could fit my family of five. Happily I booked one of these results. Shortly thereafter I contacted the hotel to confirm that indeed my reservation was for 1 suite (2 connected rooms). They informed me that it was not and that they would not refund the reservation. Calling Booking.com yielded no better customer service, they would not refund the reservation or substitute for a suitable replacement. The customer service for this website is horrific, they basically blame the customer for making a bad selection and refuse to help. I might have been able to understand this if the reservation was due in a short period, but it was for several weeks in advance for a busy summer weekend. For a company this large to have such toothless customer service to help when problems arise is unacceptable.

This company keep misleading consumer in booking for hotels and apartment and illegal advertisement. I was browsing through Booking.com and they have on the web page all the information says "please choose your booking without pay for the reservation and you can cancel any time", and they list A/R and open check in and out, BUT when you finish booking your reservation they show you completely different rules and obligations that are full of new charges for instance Euro 30 for check-in at 12:00 noon, and you are forced to check out at 11:00 am. (Is it less than 24 hours.) Where is the local and international laws and Chambers of commerce in the countries a consumer buying these service. Especially in Europe, they charge Euro 30 for everyday for cleaning and nobody come to clean, and some say Euro 30 for cleaning the first day and Euro 30 for checking out.

We were spending one night there so I book a room through booking.com... My husband is a retired veteran... The hotel said if we had just called we could have gotten a discount of $60 less than what we paid... be because of use them we get NO discounts... We were very unhappy. I will never ever recommend them to anyone.

We had booked the Wyndham Garden inn in Trenton back in March for a July 4th weekend convention, and when we did the booking thru Booking.com, we received confirmation that the rooms were booked and there was no further action needed. The past week we contacted Wyndham Garden inn in Trenton and they said they did not see our names listed for the July 4th weekend and that all the rooms were taken. So going back to customer service at Booking.com, they said are sorry and an error likely happened, and that they would find us a room elsewhere. There is poor coordination on Booking.com with the hotels, they are not reliable, so please do not do any bookings thru Booking.com. There is no guarantee that you will get a room. How can they send a confirmation and not acknowledge the booking? I don't recommend Wyndham at Trenton nor Booking.com.

I booked a hotel for an upcoming trip. While I usually check multiple sites, including the hotel website, I didn't for this hotel. Immediately after I booked with Booking.com, I went to the hotel website and saw that their rate was 18% less! Over the course of 4 nights for an ocean front room, this was a substantial amount of money.

Like another review the Park Hotel advertised free cancellation on their hotel. I selected the hotel specifically because the point I selected it had free cancellation. To the next page, free cancellation on all the photos. I selected the first rate in the list thinking everything was free cancellation. Little did I know they had a column where some rates were free cancellation and some were not. I was moving quickly and thought I was already in a free cancellation zone... Turns out the first rate I selected was a prepaid rate. Like the other review the hotel would budge, held to my booking even though I called as soon as I found out and they had plenty of time to rebook.

It all started when we booked a condo through Booking.com and was billed in early May. On the day of arrival (May 23), we had trouble finding where to check-in and no one were there. After trying to call in with the condo manager and got someone to speak to, but was told the property we booked was NOT available! That literally destroyed the trip already. To be honest, this has probably little to do with Booking.com since they just agents, however, this is not what a consumer would care. Booking.com is still in charge of delivering customer experience.

I booked the NH Collection Roma Giustiniano Hotel thru Booking.com on May 23rd, cancelled May 28th. This was well in advance of the date a penalty for late cancellation would occur. I received a cancellation email but was charged $338 for a no-show penalty by the hotel anyway. Booking.com representative originally said there "may have been a computer glitch" and filed an investigation promising a follow-up within 48 business hours. I never got a call or email. I followed up and received very rude customer service claiming I had a second booking that I did not cancel and that I should have been "responsible to cancel my booking in time to avoid the charge".

My boyfriend and I used Booking.com to book a stay at the Quality Inn & Suites in San Ysidro, CA, for spring break in 2016. We booked 6 nights at a rate of $70 through Booking.com. When we arrived at the hotel, we were told that there was not a reservation under our name. We showed the hotel the confirmation email I had received from Booking.com. Apparently, Booking.com sends a confirmation email to the customer, but has to separately call the hotel and make the reservation on your behalf, and that was never done.

I used Trivago to find a hotel. Trivago connected me to Booking.com to make the reservation. While in the process of making the reservation on 6-21-16 for a stay on 6-25-16 the Booking.com website said that I had until the 6-22-16 to cancel without a fee. On 6-22-16 I tried to cancel using the link on the Booking.com confirmation link but was going to be charged the entire fee. I called CUSTOMER SERVICE at Booking.com and was told to check my reservation confirmation as to the cancellation fee.

Going to visit our daughter & her family in Las Vegas - we found ourselves in need of a hotel room at 10:00pm. Going online via mobile phone, we found a room across town through booking.com. Navigating through the dreadful construction traffic we discovered that our confirmed reservation did not exist! Furthermore, the front desk manager informed us that because they were booked to capacity, all third-party sellers had been shut down five hours prior to our arrival (roughly four hours before we booked)! Now, close to "The Strip" and an insane amount of construction traffic, [after what was already a long, challenging day] it took quite a while to get to a "sister" property only a mile away. Seriously, I am NOT a night owl and certainly don't enjoy the traffic conundrum we were in - - - that's why we moved out of Las Vegas a few years ago!

I recently booked through Booking.com, an overnight stay at the Travelodge in Merritt, B.C. I received confirmation from them, however upon arrival and after much searching by the desk clerk discovered there was no booking for me. Fortunately they had a room for me. Upon returning home I looked up my email confirmation and called the Travelodge to let them know. Once again, after much searching, they discovered that Booking.com had made the reservation in the name of my guest. Despite all the correspondence being from me, them having my personal information, and my CC number they are not willing to take responsibility for it. They, in fact, have emailed me indicating it is the responsibility of the Motel... when in fact, it is 100 percent their responsibility. I will never book with them again.

I see others have had bad experiences with Booking.com. DO NOT USE this site. I am having to call repeatedly for them to do something about this problem and still waiting.

Attitude with no empathy. Late last year when excitedly planning my vacation to Japan, I tried making a reservation at this traditional Ryokan in Kyoto. The reviews were awesome. I imagined the place to be one steeped in tradition, providing exceptional care with respect for its guests. It was not inexpensive. This would be a once in a lifetime experience. I attempted to secure the reservation through Booking.com but due to an technical glitch the reservation was never confirmed and I failed to receive the letter of introduction for the facility welcoming me and my family to old Japan. An alternate reservation was made elsewhere.

I've been using Booking.com since 2012 as it gives me the freedom to book multiple accommodations until I can decide which one I want to stay in. I like that I have the choice to pay when I get to the place I chose to book and their no cancellation fee offers. On occasions that I do need to use my card to guarantee a booking, there's been no issues. However, just a month ago, I realized that the card details I have in my Booking.com account is already expired.

I was a normal person using this booking agency to make my hotel reservations and eventually I was given the upgrade so-called title as Genius booker due to my continuous bookings I do with this organization. I had a booking made with this company for a property that I could not find and reported the matter to them as it didn't only cause me time but my money and after me sending emails, I was offered a refund. I took up the offer but only to be let down as I have not received it until today 18/06/16 and this has already been like a two-weeks thing dragging. At first, I reported the delay and was colliding with a few of their customer service rep and at one day, I called and spoke to their customer service rep who could not answer my questions and to add to it she never allowed me to speak but she asked me if I'm done or do I choose to speak more! One of the worst ever customer service rudeness I ever come across.

I used Booking.com to make a free hotel reservation. Then cancelled my reservation well within the free cancellation period. I was therefore completely shocked and outraged to see that my credit card had been charged for over a $1000 posted on the day I made the original reservation. I tried calling all the phone numbers on my Booking.com email receipt - they're all out of service. At the hotel itself - those too aren't in service. I've written to the customer service email address at the hotel and at Booking.com. I'm really worried. I can't afford to lose this kind of money.

Booking.com is dishonest and almost blackmailed me to pay for a hotel I did not stay with. Once you start making a hotel booking you will be confronted with additional taxes and hidden cost and then the booking becomes expensive than what you can have across hotel reception. Once you commit this mistake of making a booking with Booking.com they would start blackmailing you and would spoil your entire mood. Why should at all we pay more tariff than is available with MakeMyTrip or at hotel counter. My experience with Booking.com is very bad and they are dishonest people. I would not recommend that anybody should ever use it. If you wish to avoid spoiling your mood or unnecessary headache when you are traveling just avoid Booking.com. It's a non-Indian company and has got no respect for Indian clients.