Booking.com Reviews

Reservation to Red Roof Inn. Reservation made June 16 at 6:02 pm MDT. I cancelled reservation soon after I made reservation as I realized it was too far from the location I needed to be. Website clearly stated I will be able to cancel. I went through process and also went ahead and emailed for cancellation just in case. I called Booking.com a few hours later since no email response was made. I spoke to representative which put me on hold to call hotel. He then said he will not be able to cancel and I will be charged for a room I did not stay in. He confirmed he received my cancellation email but they did nothing to cancel and now they want me to pay for their mistake. I then proceed to ask to speak to a supervisor and representatives replied saying there is no supervisor. He said he was his own supervisor. I requested corporate office number and again he replied by saying there is no number.

I booked the Pantheon Inn in Rome with them 6 months ago. I had a confirmation number. One week before my trip, I reconfirmed. While I was on a sailboat in Croatia, they cancelled my hotel reservation for Rome. Their excuse was that "there was a problem with my credit card." I have a $25,000 limit and confirmed with Amex that they had NOT been contacted. Rome was packed and I spent a lot of money on calls to Booking.com and they NEVER got another room for me. The customer service was hideous. When I got to Rome, I discovered that they had rented my room at double the rate quoted to me. They nearly ruined my Rome vacation by cancelling my confirmed room and reselling it when the hotel was over booked.

When I inquired to Booking.com via e-mail about the hotel contacting me directly wanting 1/2 the charges only two days after I booked a reservation, there was no direct response to my question. I even requested for them to phone me to find out what was going on especially since the site said there would be no payment required until 30 days before my reservation (which was 3 months away). When I tried to find a customer service number, I found out there was no phone number to contact them here in the U.S. and that their company was based in the Netherlands. Then when the hotel contacted me directly (also via e-mail) wanting me to wire 50% of the charges to their bank account, that was a red flag. After doing some research, I found that there are literally hundreds of complaints about this site so I cancelled my credit card after giving Booking.com all my information.

I booked Global Luxury Suites at Logan Circle for one of my company staff through Booking.com. They sent me an email confirmation. The next day I called the number that was on my reserve to change the date. They told me they had one hour window for clients to edit the reservation after confirmation. This policy is not stated on the booking page. Furthermore, I found out through a representative's mistake that my credit card charge was actually declined. So what should have happened is that booking.com should have noticed me when I booked the hotel that my credit card did not go through. They did not inform me that my credit card company declined the charge. They went ahead and sent me the reservation anyway. I talked one of the representative on the phone. This is what she said. They tried to charge my card, but it was declined one time. They will try again later.

I made 4 reservations with these people totaling over $8000 and on one of my reservations they failed to add my uncle's wife to the reservation. After many calls and holding for hours, they promised me to add her and my credit card getting charged $874. A week passed and I don't see changes on the reservation or a charge on my credit card. I call AGAIN and they tell me I have to do it directly with the hotel and the hotel is charging me $1200. What??? They have notes of what they promised me. They have the worst customer service. This is the last year we will book any trips with them. I encourage you not to ever do business with this business.

We tried to cancel a reservation at a resort in Whistler, BC. 5 days after Booking.com said they cancelled but resort would not refund the 1st night (even with 36 days notice of cancellation), we called the resort to discuss. They said it was never cancelled. We had to call back to booking.com to cancel and it was not only difficult but they also claimed they had no luck refunding 1st night. Then we saw what the resort charged for the night. It was supposed to be 103.20 + tax. They charged $79.33 in just taxes and $192.14 for room and tax.

Hotel had no record of reservation. Not only did they not have a record, but they had been booked for that night 3 months prior due to a wedding. So it should have never showed up in the listings for that night to begin with. Apparently mine was the second party that night who had been turned away because we "booked" with Booking.com.

I booked a hotel through Booking.com to stay at the Sailport Waterfront Suites. After booking the hotel on Friday night I talked to my wife and she said she would rather stay someplace else. I called back to cancel. I got no answer so I left a message. The next day, Saturday, I called the hotel itself to cancel and again I got no answer and it prompted me to leave a message. I left them a message with everything they needed to cancel or call me back but nothing. Once again on Monday the day of the reservation I called twice more and once left a message.

History: my first reservation at an apartment was cancelled by the apartment and I needed to do a new reservation. Booking.com helped me to find a new reservation for a higher price but ensured me that the price difference between the 2 reservations will be refunded, I only need to send them the bill after my holiday. Story: 05.04: I sent them the invoice for the refund. 05.18: I got an e-mail for entering credit card details for refund; I entered them; It was written that the money should be on my account in 3 days. 06.14: still no money on my account; several calls (like 6-7) and some mail exchange with them; they told me that the money was sent successfully to their bank/"payment processor" but the bank is changing some financial system so I should expect 5 (and then this changed to 10:)) days delay.

We are from Sri Lanka, working for airport and **. 4 of our officers including me were planning to go to Brazil for a official meeting. On 20th April 2016 four of us booked 4 rooms at El Misti Hostel Leme, Rio de Janeiro using our credit cards via booking.com but due to unforeseen reasons all my colleges were not able get air tickets and only I managed to visit Brazil. All four of us cancel the booking at El Misti Hostel Leme and I rebooked Ibis Rio de Janeiro Barra da Tijuca Hotel from 16th to 19th May 2016 using the booking.com site again.

I had to cancel a reservation made through Booking.com and learned that the policy was 7 days ahead. Ok, I didn't read the small print. Then, I was billed an additional 20% for cancellation, 6 days ahead of the reservation date! I think a more friendly email might have made a difference, but I received a direct (probably robot) response to my request with a "The policy is..." and not much else. I won't book with Booking.com again.

I recently made a booking through Booking.com. A few days later I got an email from Booking.com offering me an upgrade to a room with a balcony and a sea view. I accepted the upgrade for US$265. On checking in to the hotel was told that I was in the basic room and all rooms have a balcony and a sea view. I have an email from Booking.com agreeing that it was not an upgrade and that they will offer me $50 compensation. If this isn't the biggest scam ever. What a disgusting company. Never ever book with these thieves.

I booked a hotel reservation and instead of a confirmation email, I received a notice supposedly from the hotel that my credit card was denied. They asked for some information that I didn't feel comfortable about, because my credit is very good and I have never been turned down for anything. I called the hotel and was informed that the email was not sent by them and my card was approved. I was advised by them to contact American Express and they said Booking.com must not have a firewall to protect their information. I will never feel comfortable booking through them again. Beware!

I was on Booking.com website which suggested that I can reserve a room on June 5th and I will only pay if I go to the hotel. It asked for a credit card number to hold the room which I believed was just to verify the identity as that is how it was portrayed. Hence I thought I could book a room but will only be charged if I go there and if I do not go to the hotel I will have no obligations. There was absolutely no mention that regular hotel fare policies will apply. If there as a pop-up/advice which came up before the credit card information was submitted then obviously I would have understood that this is no different than booking the room directly on Hyatt website which I was also on at the same time. The truth is if they stated that the standard hotel fare policies will apply then there will be no reason for anybody to use Booking.com.

I booked for Medina 8-11 June 2016 well in advance more than a week, they charged my credit card but when I arrived at my chosen hotel, they said, "Booking.com has canceled your stay. Your new hotel is XYZ." The hotel was worse in terms of location and quality plus it took me 2 hrs to reach for the hotel since it was on not even on google maps. Very disappointed and looking to find a way to file a refund.

Booked a hotel for May 5th through Booking.com. We happened to call the hotel on our way there and discovered the hotel was closed (family owned & operated) due to a death in their family. No problem, we understand things happen. We calling booking.com and they moved us to another hotel. That hotel was $80 more expensive. They told us they'd refund me the difference once I sent receipt upon our departure.

When we booked our tickets we were assured of our reservation at the hotel. When we arrived we were told that Booking.com did not forward our details to the hotel desk and hence they cannot find our reservation. This happened to other guests as well at the same hotel. All of us had booked through Booking.com only. When hotel tried to contact Booking.com nobody lifted the phone. Their customer care is mostly left unattended and hence no point even if try calling them separately. Another problem was that we were assured of a sea facing room and that was clearly printed on our reservation but even after that we had to convince the hotel a lot more to get that room. How on earth can Booking.com be so careless for its clients/customers? Then came the final blow - After a week I get an email from Booking.com stating that I never came to the hotel I reserved and hence I need to pay cancellation fee. Funny... Hilarious and outrageous at its best.

Alert! Used to book accommodation. Never stayed there, and they booked us two times, including cleaning for a place we never stayed. We booked, and cancelled within 24 hours. Contract says "Reservation cannot be cancelled free of charge." I interpreted that to mean there was a fee. Instead, Abbot Kinney Apartment, the place we reserved, charged us for staying at the accommodations two times, including cleaning. When we called, they didn't tell us we couldn't get any money back. Now, we're in for $900 for a place we never stayed at. We had to cancel our card, and reported Abbot Kinney Apartments to the authorities for fraud.

Regretfully, I booked a room with this company, and within 5 minutes, cancelled. I have the paperwork where it states my card would not be charged, however, they did and when I cancelled, I was charged cancellation policy, however, my card should have never been charged in the first place according to policy. I contacted the BBB and the hotel Holiday Inn - Galveston, Texas, but both companies played the blame game. I did receive a partial refund of $333.00, but not all of it. Booking.com told me to have a nice day and hung up, as did the Holiday Inn. I believe it is a partnership scam.

I have decided to report this scam where Booking.com is involved partly. I have suffered a financial loss of USD 500 by approaching this scammer (MF Projects & Properties) who claimed to be the licensed agent for Booking.com in Sri Lanka with a physical office located in Colombo International Airport (Arrival Counter). I found this scammer in couple of websites that offer holiday apartment & he claimed to be one of genius booking members for Booking.com with a license. He made me believe that their company is operating in Sri Lanka in partnership with Booking.com & has got special/discounted rates for the properties being rented in Sri Lanka. A weblink was shared by them to prove their claim & you can see their company name (MF Projects) clearly written on the top.

I disliked all of the pop ups and all the emails after I get one every day. I did not book with this company. I got a better rate by calling the hotel. They offered me a military discount and a hospital discount. Booking.com does not offer a military discount. Any place that doesn't I won't do business through.

I booked a room with the wrong date and I was able to cancel. This was on May 17. Today is June 8 and they still have not refunded my money into my bank account. They told me Friday I will get my money back in 3 business which is today. And now they telling me that I have to wait 10 days now because they changed bank and it takes longer to refund the money. This is some b.s.

I booked at Booking.com not realizing that it wasn't a legitimate website. Here is the issue: Booking does not check into any of the people who post rental listings on its website. Moreover, it does not keep your information secure. Booking passes your credit card and personal information on (sometimes by fax - not secure whatsoever) to whoever wants to post something to rent and takes no responsibility for this. They also don't disclose any of this to you before you make a booking.

Be careful about using Booking.com. I wanted to book a hotel in Paris for 3 nights. I had a name and booked it but then realized there were two hotels with the same name and I booked the wrong one. When I cancelled about a month in advance of my stay I was told it was nonrefundable. The booking confirmation did not make clear it was nonrefundable. Booking.com would not refund the money. My advice is to use booking.com to review the possible hotels but make the booking with the hotel direct and make sure you understand their cancellation policy.

I mistakenly clicked on the wrong date for a reservation with Booking.com. Apparently, even though it says all over their site "changes to my reservation" I clicked on a non-refundable order. I called the hotel directly after getting nowhere with Booking (was even hung up on when I finally got through to a human). On their site when trying to change my date it stated that I should do this (contact hotel). Technically, I wasn't looking for a refund, just a change of the date of the stay. In short I will never use this agency in the future and will do everything in my power to spread the word what a dishonest and crummy company they are.

I am writing you because the manager I needed to talk to you about my refund. I booked a room on for 5/28/2016 at Stay Inn & Suites, non-smoking room requested. Well it is not that as describe, but a dump. I checked in 5/28/2016 @ 11:41 and checked out at 2:58 am, Room 120. When I asked for another room, man said this is my last room I have. I deal with asthmas and I do not need to be in a smoked area, and I did explain that to him. Well the 2nd room just as bad. Smoke filled with bugs in the sink. I was very disappointed in the entire stay. When my friends came and, thank God they did, I checked out at 2:58 am. No safety door lock on the room, dirty, no tissue, bath tub FILTHY, no bathroom accessories, base boards around the room FILTHY, wires/cord hanging, bad air conditioner-blows warm air, a live bug crawling in the sink, no walking space, bed low, dry odor, and people in the parking smoking marijuana and drinking.

July 2014, we booked an apartment in San Francisco, months in advance of our arrival, and when we called to get information while driving there, we were told it was overbooked and that we were emailed/called about the mistake. We NEVER received information about an overbooking and were 2 hours away from the city, with two small children and no place to stay. Booking.com did find us a suite at a random hotel in the city, but it was NOT comparable to the 2 bedroom apartment with laundry and kitchen that we book and the hotel cost MORE money. They promised to reimburse our extra $1000+ in costs, but never answered our emails. Even WORSE, they didn't remove the apartment from their site, although this has happened with this location more than once. They should take responsibility for offering accommodations that don't work out.

We have been in contact with Booking.com several times via phone over the past several weeks. We have stayed at Villa Letizia ** from April 19, 2016 until April 2016, 2016 and have left the following review on our stay. Further, we are frequent users of Booking.com both private and business use. The reply we received from them (see email below) is not at sufficient for us. Most definitely, we expect more from a trustworthy company like Booking.com and still do not understand why they would cooperate with a company like Scopello-villas.com. What we experienced is – after our definition of hospitality and service, simply fraud:

I reserved a room via this service and then my companion got sick so we couldn't go. I called the resort who told me they would be happy to refund my money and would not charge a cancellation fee--until they found I had booked through Booking.com. The resort told me I would have to have Booking.com call the resort, and they would provide the same penalty-free refund. I tried three times to contact Booking.com, and they were completely unavailable: two emails were ignored (they never did respond) and their phone line put me on hold forever without a human ever answering. The only response I ever received was a rude and insulting email later that called me a "no-show" and told me I would have to pay $117 for a reservation that did not cost them a thing.

Booked room through Booking.com. 30 minutes later tried to cancel. Spent the next 24 hours on the phone. Booking.com claims they can't refund me because they need the hotel's permission. The hotel says they can't do anything about it. Customer service on both sides was a waste of time sitting on hold for an hour then talking to some ** in India. ** Booking.com. I will never use them again.

I had filtered the booking options by free cancellation. Then I did not really read much below as when I use a filter I am hoping it does the job. Their justification was that I was the one who clicked on the pay option when there was an asterisk that said it was not free cancellation but paid. But that is pure cheating indirectly. Let me give you a parallel. Suppose I am buying clothes online and filtered gender by women. Would I think that the website team sneaked one piece of male clothing in the options thinking someone who has no time and has filtered the clothes options listed as woman may buy it accidentally without seeing the fine print. This is definitely clearly intent to cheat that I have an issue with. Horrible experience.

Terrible site. Booked rooms that were not available at the hotel. Changed booking to another hotel through them and got charge from both hotels. Have talked to customer service over and over in the last 3 months about confirming and getting rooms right. Had wrong number of rooms booked also. They are part of Priceline. Will never use either.

I booked with Booking.com 4 day stay at a hotel in Boracay Island Philippines. After I gave my credit card details I found out that Agoda.com is cheaper than them. I emailed Booking.com right away to request a price adjustment under their Best Price Guarantee. After I had sent them several screenshots of my supposedly booking with Agoda.com & runarounds from Booking.com... they have rejected my request. Better think twice before booking with Booking.com!!!

Our flight to Charlotte was cancelled and we were rerouted to Miami. I immediately went to booking.com to email Customer Service (I couldn't call. I was in Costa Rica). Their website emails did not work. It kept saying "error". I emailed the hotel. As soon as I landed in Miami I called Booking, 17 minutes of waiting and it kicked me off. Called the hotel in Charlotte. They said I must contact Booking. I called Booking again. 17 minutes again and it kicked me out. I emailed customer service. This was a Saturday. Wednesday my card gets charged and I call Booking. I get a foreigner, of course. They contact the hotel and of course won't refund my money. I won't ever use booking.com again and I don't recommend them. I've always had good results with AAA and Expedia. Use them instead.

DO NOT USE Booking.com!!! Their standard business practice is to lie, cheat and steal from its customers. I booked a trip, paid for the trip, found a lower price from a competitor and for the last 30+ days have been promised a refund for the difference. When you inquire as to when the money will be credited back, the standard response is that there is a problem with the company that processes the refund, but you will receive it within 5 days. I strongly recommend that you do not make the same mistake as I. Please share.

I have used booking.com for over 15 years but I noticed lately a change of directions (or maybe change of owner or management). I am very very surprised to see some of the hotels that booking.com is advertising don't matches the minimum health & safety of the guest!!! Yet Booking.com is not concerned. On contrary; Booking.com is defending its position by saying the following; "We booking.com act as an intermediary between guests and accommodations!"

So I just had to cancel my booking for the upcoming weekend. My first intention was to just reschedule but when I realized I would be charged $104. either way I decided to cancel. I called the hotel myself to reschedule and ended up getting a better price even though I was rescheduling to the 4th of July weekend. This is the second time I've been disappointed when using Booking.com (and only the second time I have used them).

I booked an accommodation at Sihanoukville Plaza Hotel in Sihanoukville, Cambodia through Booking.com. For personal emergency reasons, I cancelled this reservation 2 days before arrival. I was choked that they charged my credit card 388.79 USD for this cancellation. I called immediately Booking.com and complained. Their answer was that the accommodation strictly adheres to their policies. I used Booking.com for my booking thinking that I am dealing with an honest company!!! Unfortunately they are far away from that. They just get you and deliver you to whichever hotel. If you have a complaint you have to deal with the hotel in a faraway land, which at least you do not know their laws. (Hotel is saying Booking.com rules, Booking.com says that hotel rules.)

An apart hotel was cancelled my booking without any explanation! And this hotel took my 20% of money from my credit card at the beginning of the reservation and they are not responding my e-mails regarding this. I also wrote Booking.com many times about this problem, but they said that hotel would refund, however no refund! This hotel stole my money with the help of booking.com.

I booked with booking.com a room for 2 nights in azerbaijan in a very remote place in the hills of Caucasus. After 5 hours driving from Baku, I arrived at the hotel and it was closed! And the same thing happened also in Colombia 2 years ago and I had book an hotel closed for 10 months!!! So it was too late to return to Baku and I spent 1 awful night in a miserable hotel. So obviously I had to spend a lot of time (10 hours), lose 2 days vacations, and pay a car rental, gas and other expenses for nothing.

My husband made hotel reservations for us, our daughter and my mother for Memorial Day weekend. Within the allotted free cancellation period I cancelled the reservation because we decided on other accommodations. After receiving an email confirming that the cancellation was free, I assumed everything was taken care of. The Saturday we are on vacation I wake up to one of our accounts being overdrawn due to the hotel taking out the fee. A booking.com customer service rep said that the funds would not be returned for 5 business days. The rep also said that Marriott failed to verify the necessary information PRIOR to charging me otherwise they would have seen the reservation had been cancelled. Unacceptable as we will now incur overdraft fees.

Booking.com. The star rating system is very deceptive. I booked a room that was rated as 4 stars at Clarion Choice Airport Inn near Asheville NC. In fact this is a poorly remodeled former Holiday Inn. They have no system for resolving problems. The hotel had a TV without adequate volume, the indoor pool was under repair. There was only one elevator far away from almost all the rooms. Large pothole & construction, greet you at the hotel's only entrance & they tripled the price for Memorial Weekend! Yet Booking.com was not able to mediate to get a refund so we could get another hotel.

I booked a hotel room and then to be safe called the hotel. The owner told me and I quote "I don't know what Booking.com is doing but we have been sold out for two hours and they just keep sending new reservations". Run don't walk away from this automated rip off. There isn't even a customer service number to call them at. It appears they are associated with Priceline if I understand correctly. I will never do business with either again and any hotel that is associated with them.

May 26th, 2016, Booking number: **, pin **. I booked the Quality Inn Mackinaw city hotel through Booking.com on May 26th. It is covered by the "best price guarantee", so when my husband checked for rates on the hotel website the following day, he found we overpaid by $61.67. I called booking.com at around 9 am on May 27th, and they replied by email saying that it was not the same reservation.

My daughter used Booking.com to reserve a room in Branson. She used the 'pay at the facility' option and used a credit card to confirm and get a reservation. The very next day she was charged the entire amount of the booking which in effect wipe out her account. A call to customer service was to no avail as we were told that the facility could charge anytime they wanted to even though the confirmation stated that all the charges would be made upon arrival at the facility. This a bad way to do business. My daughter now has to borrow money to pay her rent and to buy groceries.

I wished I did read the reviews before dealing with them. Don't believe at the free cancellation they say. They charged me an extra $20.00 a night for hotel fee (?). It is better, cheaper and easier to just go to the hotel website. I will never use them again.

I made a reservation at the Baymont in Prattville, Alabama to attend my son's graduation from the Air Force Officer training school in Montgomery, Alabama. I initially booked one room but when my elderly parents wanted to join us I went back on to the reservation at booking.com and changed the room total to 2 as opposed to 1. Then because of health reasons my parents had to cancel so I went back on to booking.com and cancelled the whole reservation. Well, after the event I was charged for one of the rooms. They said when I cancelled it only cancelled one room and I had to call the hotel directly to cancel the other? Apparently if you make a change to the reservation it registers it as having been done on the hotel's site? That is just crazy!! The hotel is claiming I booked the second room on their website which I did not! I will never use booking.com or stay at a Baymont ever!

We used Booking.com to book the Ca'n Simo hotel in Alcudia, Majorca for 3 nights. When we arrived the hotel was nothing like the photos on the web pages. The bathroom in our "superior" room was so small my husband couldn't stand to use the toilet and banged his head when he got up, the tiles in the shower were cracked and the bathroom cabinet was rotten with damp and attracting mosquitoes.

I made a booking via Booking.com on 29th April for Doubletree Hilton Toronto for one night on 16th May, but I cancelled the booking on 3rd May. I received a confirmation email from Booking.com confirming that my booking has been cancelled with no cost incurred. However, I was charged in full for 'no-show' by Doubletree Hilton on the 17th May. I have emailed Booking.com asking for an explanation for the past 3 days, but I have received no response till now. I emailed Doubletree Hilton this morning to explain the situation and show the proof of cancellation. I am happy that the Duty Manager, Liny **, has been very helpful and she has promised to reimburse me the money. I am very impressed with the professional customer service shown by Liny. As for Booking.com, you have been warned and please stay away from this company.

I agree with Terri in his experience with cancellations. I made alternate arrangements for a stay and used the online function to cancel my previous reservation in time according to the website. Now I get Booking.com pointing fingers at the Brigantine Inn in Lunenburg and they back at Booking.com. In the end my card has been charged a fee for a no show. I would never use Booking.com again nor stay at the Brigantine Inn.

When looking to book a hotel for my son and his family, I came across bookings.com, which advertised the above-mentioned hostel, and it was given a rank of 3 out of 5 stars. This place (and I use the term loosely) was totally disgusting!! The concrete flooring was all coming up. There was black sharpie marker written all over items that weren't supposed to be used. And on top of that, there was a camera in the room, as well as the bathroom. Last I knew, VOYEURISM WAS ILLEGAL. The man (another loose term) running this so called place seemed to not know where he was. He couldn't even give the address to a caller on the phone. He was slurring his words and the whole place REEKED of alcohol!!! This was clearly NOT a safe place for children. And there isn't any check in OR check out paperwork. People just come and go!!

I booked 2 different hotels. I had to do a no show on both of them because my arrangements got delayed. I had no phone to contact the hotels since I am traveling internationally. Booking says free cancellation and you don't pay anything if you don't show up. Well one of the two hotel charged me for the night which I did not stay at. I dispute the charges and after a month, the charge stay valid because apparently the hotels don't have the same rules as bookings. The hotel's fine print policy is if you no show, they are entitled to at least one night charge on our credit card. #booking.com, please remove those types of hotels from your listings. #Jin Guang hotel - People square Branch Huangpu, Shanghai. Do not stay at this hotel. Stay away and do not book. Horrible experience dealing with their customer service.

Booked my hotel 3 weeks in advance for my friend's wedding on May 6th. On May 2nd they call me to tell me that the hotel I was initially booked in is actually closed but they will put me in another hotel nearby for the same price. I agree but when I put in the address for the new hotel, it's an hour in the opposite direction of where I was headed and nowhere near my original location. I let them know that this is not ok at which point they find me a hotel in the proper location but inform me it's going to cost me an additional $23 and some change. I tell them again this is not ok at which point they tell me they can refund me in 3 to 5 business days if I will send them a copy of my receipt upon check-in. On May 6th I check in and send a copy of the receipt and do not get a reply until May 14th which states I will be getting another email within 5 days to confirm my refund.

I booked 2 days earlier at Hampton Inn in South Carolina on booking.com and received a price and confirmation number from them. When I arrived at the Hampton Inn on the day for which I reserved the room, the clerk said my confirmation number which started with a 2 should have started with an 8 and they had no record of my reservation. So I booked another room on the spot. I didn't cancel the booking.com reservation because they would have charged me anyway. The next morning I had 2 charges from Hampton Inn on my Amex, one for the room and the other for being a no-show, as it seems the Hampton had received the reservation during the night and charged me again. Neither charge was for the amount I was supposed to pay. I disputed both charges with Amex and that's where I'm at right now. booking.com is a ** thing.

Booked two weeks at Old Palace Resort Hurghada Egypt on an "All Inclusive" basis for superior room with sea view. There was no option or information on Booking.com website as to what the "All inclusive" covered, so had assumed it was as normal when we have been to Egypt previously with all meals and probably local alcoholic drinks. On arrival we were advised that we were on their "Soft All inclusive" package which does not include alcoholic drinks and this was clearly not what we had expected. We were able to "upgrade" to the normal AIl package and the hotel were very helpful over this agreeing to do it at nil cost as we were new guests and they wanted to please us. If using Booking.com for the Old Palace Resort I suggest contacting the hotel direct to clarify the level of AIl being provided as they have several different levels: Soft, Normal and Ultra and to avoid any awkward discussion on arrival. Sort it out with the hotel at time of booking.

I've always booked for my boss using Booking.com. He liked it as the price can be deducted at the time that he stay at the hotel being booked. And if he wasn't able to make it on the day he booked, Booking only deducts one day rate (which is I think is also with other sites). Then when they had a family trip in Taiwan they had a problem with the hotel they said. Theyre four and I booked a family room for them. Its too small and their luggages cannot fit. My boss had to call me back here in KL to actually talk to Booking.com about changing rooms as it wasn't the one they've described in their site. I called booking as well as the hotel, and was tossed back and forth on who will resolve the matter. My boss was very angry that Booking didn't handle the matter well and told me never to book on their site again. He got the spacious room that he wanted, after being mad at the hotel and without Booking's help.

Whenever I used booking.com, they always got the job done. No missed reservations, no cancelled transactions, no nothing. Actually, it's very good to use just to have a look at a stay for one night option together with their locations in a map which is very handy for planning. Their mobile app works great as well. I prefer this over other other booking sites. P.S. I love my ice cream right now.

I booked with clear information that said Free Cancellation and Cancel at any time. 2 days later I called to cancel and it said that I was past my cancellation window and I would receive no refund. I even had screenshots showing that I could cancel at any time when I booked the reservation. I was on with the agent and he suggested I fabricated the screen shots and when I said I would take it up with my credit card company he said I should "be careful because that could be fraud". He accused me of potential Fraud where clearly based on the 1 out of 5 stars here and many with cancellation problems they have misleading practices that trick people into booking with no cancellation fee. DON'T USE THEM.

Today dated May 20th, 2016, I looked through Trivago travel and saw "Deal" so I proceeded to their policy and terms for booking. It said that they do not need a credit card, but they ask for it just to make booking. But when I went through booking, thinking that I will be paying only $80.00 + $20.00 Canadian, but when I received the confirmation I was shocked to see that I am charge in my visa for $269.95. I kept calling Booking.com and asked them to remove this mistake. I called the hotel also, but no use. This is not acceptable, and it is not legal. Booking.com's licence should be revoked.

After booking 2 rooms through Booking.com at 353 with free cancellation and no VAT or hidden costs immediately after entering my card details I was billed 466 by the hotel non-refundable!! 7 days later, 6.5 hrs of phone calls, hundreds of tweets, and several emails later still no resolution and no chance of refund. I will never use Booking.com ever again and cannot strongly advise enough how bad their customer service is!!

My intent was to book an All-Inclusive package and when I confirmed booking reservation, it indicated that there was no meal option with the room. I immediately attempted to cancel the reservation, and a cancellation cost notice populated. The total cost of the room would have been US $1,103.70 and the cancellation charge is US $845.10. Thankfully, the charge was not placed on hold on my credit card. I cancelled my card because I reviewed the comments in Consumer Affairs. It appears that most people that complained were not able to dispute the charges. I did not want to wait 48 hours and take that risk. I hope that my comments help someone else not make the same mistake that I made.

I found myself in the unfortunate position of having two hotel rooms booked at the same location on the same dates, through what I believe to be misleading direction from Booking.com. I had already booked the 1st hotel, when Booking.com sent me information on a 2nd hotel, which looked better and was being offered at a heavily discounted price.

I booked the hotel through the Booking.com in Madinah, Saudi Arabia, Dar Al Eiman Grand Hotel (two rooms). I book 5th of May for 19th May to 22 May 2016. At last moment they canceled our booking without any thing to let us know. I called to Booking.com, they say "we can't do any thing, it's up to hotel, they don't welcome." Booking.com gave me another booking in the different hotel, "Al Eiman Al Qibla Hotel", so I asked to my family to go to new hotel. Once my family have been there, they don't have the proper reception there and they say "we don't have your booking, maybe the Booking.com have your booking, we don't have any thing here." I called to Booking.com right away, they says "Ok we are trying to call to hotel, nobody was receiving the phone call there." Finally they canceled the booking again. My face a very hard time on the street 'cause of Booking.com. So is the responsible for the miscommunication and misbehave?

Booked a hotel through Booking.com. The site said nothing will be charged and could be cancelled without any charges. Immediately after I thought I was just holding a room, a "Confirmed Room" email was sent with an amount over $300 what was quoted. Several calls to Booking solved nothing and they will not cancel and refund my money. My advice, never ever book through Booking.com. Extremely misleading and deceiving website designed to get your money with no recourse.

Our experience with Booking.com was such a disappointment. We got replies from several people, all pledging to provide support and review our complaint. Our complaint was supported by photos revealing a filthy, unsafe property. So bad that everyone refused to shower, brush our teeth or accept a meager breakfast brought in from an unknown location. A cutting board left in the kitchen for use was beyond belief. Every surface was dirty, hanging with dust and/or mold. We specifically requested the owner to meet us at the property before we checked out. This request was denied. The property is advertised as a B&B and yet no owners on site.

The service of Booking.com is really deceiving and quite dishonest! We booked a hotel in Paris, France, and above the Price it said it could be cancel "with no charges on your credit card". We had a problem so we have to cancel the reservation. Guess what: the full amount of the reservation was charged to my credit card. When we wanted to file a complaint or contact someone from the company is literally impossible: no easy mail address access, no phone or customer service representative, and really difficult to write on Facebook and other social communities. My recommendation: don't book through this page! If you have a problem with the service nobody cares!

Dear teams at Booking.com - as you are not answering phone or email here comes my semi-public and fact based request for Change (complaint). Your service and its Website works nicely - a little overloaded but helpful. One thing which does not work any longer is the Ical/Outlook export function, when getting the confirmation from a booking transaction. WHY?

When booking a room with Booking.com there is no obvious notification about the option of paying a little more so that you can actually cancel the booking. The website is cluttered and when I thought that I was booking a room in Huonville Tasmania I was actually booking a room in Hobart. The booking was done on my smartphone. The following day I realized the error and attempted to cancel the booking by calling the hotel. They said it was 'out of our hands' and the person I spoke to said that they did not have anything to do with the marketing.

I booked a room with King bed on Booking.com. I got an email from them that stated "Bed size - King - 71-82 inches wide". Checked my reservation with the hotel and they had me listed for one Double bed. Called Booking.com to get it fixed, and was told "we don't show anything on your reservation with a bed size." The agent basically implied that I was making it all up! I was staring at my Booking.com res while he tells me this. He offered no solution except to ask for a new room at the hotel with a King bed, at a much higher rate. I was told I could email Booking.com with my complaint; I have never received any acknowledgement of my email (3 weeks later). There is no place on Booking.com's site to "review" THEM, only the hotel properties. They list a "Contact Us" but there is no actual way to contact them. It's a black hole. I have always had good experiences with Booking.com until this, but I have now cancelled my 3 upcoming reservations with them.

I needed a hotel room with air conditioning for health reasons. Booking.com and both the property's website as well as the hotel's website stated that the room had air conditioning. When I checked in, the hotel manager told me that they were not going to turn air conditioning on during my stay because they didn't think it was necessary. I was outraged. There was absolutely no disclaimer on either site for this issue.

I booked two hotel rooms for two nights each at Chula Vista in Wisconsin Dells. When I checked in, they tried to overcharge me $189. I showed them the Booking.com confirmation and they said that was an error on Booking.com's part and they could not honor that price. After much yelling, they finally gave in and gave me the price on my confirmation. Be careful when using Booking.com and make sure you calculate the price when checking in. It's all a scam.

Never, never, never book a hotel through Booking.com. I used this site to book a group for business in Chicago during a very busy tradeshow event. Booked 8 rooms and carefully read the conditions that said that the reservations could be cancelled until the day prior to arrival. That's one of the main reasons that I made the booking as we are not sure how many people will actually attend the event. Says right on the confirmation that no deposit will be charged. Two days later, get a call from our CFO that the card was charged the entire $2100. Called booking.com.

If you are in trouble with some of your bookings you gonna waste a lot of time with them and they will be always on the hotel side. If hotel made a mistake on Booking.com and put too low price they will give you offer to find "middle ground" and it will be "take it or leave it" (my way or highway). At the end if you not accept that "offer" they (Booking.com) will cancel your reservation with this excuse: Quote from e-mail: "We are sorry, but as you refused again to take a decision we had to cancel the reservation according to procedures. Please note that according to terms and conditions accepted from you, obvious mistakes are not binding and this is the case, so we renew the apologies for all the inconveniences, but we had to proceed with the cancellation of the reservation."

Should you be thinking about listing your rental property with Booking.com, my advice is don’t. Here’s why. I have a seaside condo near Rocky Point, Mexico which I’ve been listing for over a year with several online vacation rental sites. In most cases, these rental sites have been easy to set up, easy for potential renters to use and have been very quick to fix any problems that have cropped up. This is not the experience that I had when I decided to list my property also with Booking.com.

The site very prominently advertises great rates and free cancellation. When you click "book my reservation" the confirmation page displays a much higher rate and the reservation is suddenly not cancelable. When this happened to me I immediately called and emailed. After two weeks of back and forth, they sent me to the hotel operator who never returned my calls. Eventually I got an email saying the reservation could not be cancelled. Liars and frauds. BUYER BEWARE.

In the UK Booking.com randomly allows hotels & guest houses to show a star rating on their advert on their website. However the reality is that many of these establishments have NO STARS at all! Before booking, check on VisitEngland's official site to see if the star rating is real or FAKE. Don't take my word for it, check it out yourself. You will be surprised just how many show false star ratings!

Do not trust promises made by Booking.com. I booked a furnished 2 bedroom suite in at Furnished Suites in Corporate Center in Santa Monica through Booking.com. As I subsequently saw from other reviews, they often double book. They did so to us. I showed up with my kids to get the keys. I called and left messages. I finally got through to someone and they said the apartment was no longer available. They said they had another location available. I considered it because I had no choice but they didn't tell me where it was.

I booked a hotel in Thailand with "free cancellation" months ago on booking.com. Canceled it a week later. The hotel charged me for the full stay. After maybe 10 calls and 10 emails - they returned only 50% of the charge. DON'T BOOK WITH THESE BOOKING.COM LIARS!!!

Wish I knew the level of complaints against this company before. Booked 4 nights double room with balcony at a supplement at Casa Bonay hotel in Barcelona, got the email confirmation and all seemed good. Printed confirmation off the day before travel direct from the website (not the original email) and didn't look at it in detail, but it was just a copy of what I had booked right? Wrong! Got to the hotel and was accommodated in a basic room, which was on the website confirmation, so I couldn't argue with the hotel.

I am writing this review on behalf of my friend. Please go through... Just finished talking to peeps at Booking.com. Highly dissatisfied with their customer service. I did a booking for 3 nights and, unfortunately due to some reasons could only make for 1. Upon talking in regards to the cancellation, I was being told that I would be charged with the 100% of first night + 15% taxes of total three nights, as well as service fee (of 33$) by the hotel. The only thing that annoys me is that, aren't the site responsible enough to be clear with their cancellation policy. Rather just mentioning that if cancelled or modified up to 8 days before date of arrival, 100% of the first night will be charged.

Had an overnight stay at Frankfurt Airport, Germany on 22 Feb 2016. 1500lt I searched for hotel with airport shuttle included on booking.com and booked accommodate at Mein Tour GMBH Moerfelden, Waldorf, De. 1530lt I called hotel desk for airport shuttle and was advised that they do not provide such service and told me to take a taxi and send receipt to booking.com for misleading services. At same time, I cancelled booking with hotel desk clerk. 1800lt I cancelled my reservation with booking.com and received confirmation of cancellation. 24 Feb to update; $76.85 was debited to my credit card. Sent several emails and also with my credit card assistance they do not feel that my dues be credited to me. I am asking for a refund for services (i.e airport shuttle) not rendered as agreed on their website. Appreciate if you can assist me in this matter. Thanking you.

So I recently booked a hotel and selected purposely the option to pay at the hotel. Printed my confirmation out and everything was good until I went to the bank. They took money out of my account unauthorized and now won't refund.

I cannot get a blanket (we have Two people and one shabby blanket), facial tissues from hotel desk. Called Booking.com several hours ago and they said they'd send blanket right over. It's bedtime, no blanket, office is closed. Hotel will not sell or rent me blanket. This is not acceptable. I will make it my business to follow up on this execrable circumstance.

I booked 2 nights at a Toronto hotel through Booking.com. I don't usually use them but they seemed to have best rate on a 3.5 hotel. I usually use Hotwire, but they didn't have anything that I was looking for. The price I was quoted was 135.00, unfortunately I had deleted the confirmation email. When I was charged the 135 a night with tax became 427.50. I called to complain and get it fixed and when they re-sent confirmation it was changed. If you use them, make sure you print out original quote. I will never use them again, and if I knew I was paying over 200.00 a night, I would have picked a better hotel and used Hotwire.

My wife and I made a booking at a hotel through Booking.com 7 months ahead. This was because we were attending an event where accommodation would be really short nearer the time. We have just been informed that the hotel cannot honour the booking due to refurbishment. We were not the last people to book rooms and I believe we've been victimised by using a third party booking. I suggested this to Booking.com and asked how they could represent a company that would treat a customer like this? So far no response.

Booked motel via phone and specifically asked if there were any other charges and were told no. When presented at motel we're told we had to sign a $100 security deposit which would be refunded after three days. We were told it was nothing to do with the motel but was out of their hands and was with Booking.com. Then on checkout, we asked them to inspect our room so there would be no question about our deposit being refunded. We were then told that because we were overseas travellers, the deposit would be a month before being refunded! Nice little earner for Booking.com? I.e. Millions of dollars a month out of overseas travellers' pockets? Will never book with Booking.com again. My advice? Search the options available where you are headed, then present directly to the desk and book with the motel. Booking.com is a scam. Do not use it.

I live in new York and wanted to list my property as a vacation rental with booking.com. In order for the property to go live and bookable, booking.com requires the landlord or business owner to wait for a code to be sent via U.S. mail from Amsterdam, Holland. Once code is received, the code is given to booking and ad goes live online. I have now been waiting two weeks and no code. This is not only inefficient but frustrating. Has anyone else had this experience? Especially since everyone else I've talked to has received their code through the internet.

I would NOT use Booking.com ever again. Their website is MISLEADING in terms of cancellation policies. I booked a place in Madrid in April 26-27 trusting the fact that there was a FREE CANCELLATION until 28 May 2016. On their website on the page of my selected hotel option, FREE CANCELLATION was written all over the place until the end of May 28th. So I booked it. When I wanted to cancel it due to personal circumstances, THE FREE CANCELLATION was NOT an OPTION! I am so disappointed. I telephoned the hotel in Spain. They asked me to contact Booking.com. When I phoned the customer service at booking.com a very nice man tried to cancel it for me but could not. And another staff later on told me that I should have been careful when I made my booking. I found their website extremely misleading. I will never use them again. Lesson learned for a price! YES. Maybe one should be very careful when booking with them.

I must admit my first dealings with Booking.com was not a happy one. However I decided to use them again and I must say their staff were wonderful. I was rather concerned my booking had not been received by the hotel I was to stay at. I rang Booking.com and a lovely girl answered my call. She was very polite and understood my concern. She put me on hold and contacted the hotel direct for me. The booking had been made and this girl was very helpful. Would I book again with Booking.com? Possibly but would just double check with them to check the reservation had been made.

When we booked a hotel the Booking.com site said we could cancel within 10 hours. When we had to cancel because our airport was closed we were told the cancellation had to be 72 hours earlier and I was charged over $80. I would never use Booking.com again.

I do not recommend using booking.com. The site is Russian roulette. With luck you can book a decent hotel but otherwise is a SCAM. They provide your information to a third party for the payment of the reservation and if something goes wrong they are not liable and the customer service will not help in solving the issues. This past week I made a reservation with Comfort-Travel.co in Colombia and their policy was to charge 50% of the reservation in advance however they charged the whole amount without my authorization and now that I want to cancel the reservation due to it they don't want to refund the full amount. The answer from Booking.com: they won't do anything because it was just a mistake from the hotel. In other words a complete SCAM. As soon as I can get some type of refund I will cancel my credit card since who knows what other third parties booking.com have provided my information.

I wish I had looked here first. Like many others, I booked a room thinking it was refundable because IT SAID IT WAS, then I canceled a couple hours later and booked another hotel. When I got back from vacation, I was shocked to find that I had been charged. I'm lucky it was just one night. NEVER USE BOOKING.COM. They are all about tricking people and hiding the fine print. I had no clue I was canceling a non-refundable room.

Booked 4 nights accommodation (via Booking.com) at Mercure Ultimo, Sydney for 26th, 27th, 28th and 29th March. This was booked against a non-returnable payment. Because of an onward travel problem I requested of the hotel if I could move the booking forward by one day. Was advised by hotel that any change would have to go through Booking.com. Contacted Booking.com and was advised that the booking would be treated as a cancellation.

I made a hotel reservation in Champaign, IL. When I got there, there were a couple people ahead of me that had no rooms available although they made a reservation. I wished that would be not my case. But I was not exceptional and in fact the people before me also booked via Booking.com. What a mess!

I NEVER write reviews, BUT, because of Booking.com and the deceitful way they have behaved, I write this to let other people BE WARNED by what happened to us. My adult children booked two rooms at a London hotel through them, to take their very sick father for a short break to cheer him up. Unfortunately, he wasn't well enough to go and they cancelled the bookings on their website Booking.com. This was two days before and was during the London marathon weekend so they/the hotel, could easily rebook the rooms. They got an email saying a "request to cancel" the rooms was submitted to hotel. Unfortunately they did all this on their mobile phone which had a broken screen and was hard to read. They rebooked a different hotel near home (via booking.com) just for themselves. On their return, an email came demanding the FULL price for the original booking in London.

When I went to book a hotel in Rome, I specifically wanted to book a hotel that I could cancel without penalty. I have had bad experience in the past and I am very carefully when booking hotels. I booked my hotel, as it specifically stated I could cancel without a penalty and did not have to pay for my hotel until I got there. I needed to input a credit card number to hold the reservation. Once I confirmed all this, I got an email saying my card was charged but wasn't too worried as I knew I could cancel without a penalty. Now THREE MONTHS ahead, I want to cancel the reservation and was told I CANNOT. In addition, they want to charge me a PENALTY if I want to cancel the hotel. VERY SHADY AND NEVER USE THEM AGAIN!!

Personal reasons we had to cancel a 2 night stay at a hotel in Derby - Hallmark Hotel Derby Mickleover Court. I was phoned the same day by a USA call center (company is based in Holland) stating that there is no refund. DO not use these. Go direct to a hotel. Commission is what these companies live by.

When we arrived at La Quinta 32nd ST in NY, the desk clerk said a smoking room had been booked and to get a nonsmoking room would be $60+ more. On the final receipt it said the extra charge was for a room for two people instead of one. The Booking.com notice had both our names on it before we arrived. Booking.com did nothing to help with this and the La Quinta clerk obviously is a thief. Beware both of these.

Arranged and confirmed a 2 night stay with Booking.com for hotel reservations in Eureka Springs, AR. Upon arrival, the hotel had NO KNOWLEDGE of our reservations, although we had already been charged and confirmed via credit card thru Booking.com. Booking.com guarantee the cheapest rates, when the actual hotel rates was 35$ lower PER NIGHT! Canceled our reservations thru Booking.com and customer service could not do so until they were able to contact the hotel we were staying at!

Booked two rooms on Friday April 21st to stay at Penny's Motel arriving on Tuesday April 26th, departing Wednesday April 27th. Contacted the motel on Saturday April 23rd to advise that the stay would be pushed back one week now requiring a stay Tuesday May 3rd until Wednesday May 4th. The man on the phone made the change in his system and yet today we received charges for both rooms.

BOOKING.COM SHOULD BE CALLED THIEVES.COM. My latest experience with Booking.com: They charged my account $402 and did not pay the hotel a dime. I paid them for the reservation and then the hotel because they hadn't been paid. When I called Booking.com, they actually tried to tell me that they do not charge your account when they in fact charge you immediately upon making a reservation. You think that you've paid for your reservation and only learn the truth when you check out. Just ask anyone here and then tried to cancel a reservation if they were charged or not. I have had problems with them in the past through Priceline and will not use them again either. Good luck?

They stated on their website that I would be charged 95 Euros for a night - best price guaranteed! I was subsequently charged 192.05. When I contacted them they stated that there was small print that stated they charged 30 euro + tax's per person in addition for service charge. Why didn't they make that clear and include it in the price? I feel deceived. When booking on my mobile and it states that 95 Euro's is the total price and it is difficult to read any small print, they should make the extra effort to look after their customers. They did send me a subsequent email confirming the booking that did include the additional charges but again in small print. However, when booking while travelling on holiday I did not have access to my emails so did not see this until my return. Unfortunately, it was clear when I contacted them that they didn't care. They stick to the principle of 'Let the buyer beware'.

Booked Hilton Hotel thru Booking.com. Upon check-in I presented my hotel loyalty card to receive loyalty points and free internet. I was denied both because I booked thru Booking.com. The hotel would honor the Booking.com rate if I had contacted them thru their website or called them direct. Booking.com does not display an alert that loyalty members may be denied benefits by using their site.

I have used Booking.com fairly often and knew I had to read the fine print to stay away from no refund deals. But, in haste, I managed to do it by accident. And even though I'm trying to cancel a hotel during a peak time giving them TWELVE WEEKS NOTICE, they won't budge. It is a very costly mistake and is so hurtful. I am done with the hotels that won't budge and DONE with Booking.com. I understand this is the policy, and my mistake. But, why would I ever EVER take such an expensive risk again with my hard-earned money? NEVER. Be very, very careful when booking with this ripoff company.

I have the same story as past reviews have made here with their experience with Booking.com and this my experience. I should have known better to use Booking.com as they blotched my last year reservation at Motel 6, but wanted to know that they have corrected their mistakes as the Customer service assured me last year. I wanted to make a three night Motel reservation for the car show in Carlisle PA for April 2016. In May 2015 almost a year later and when going to the Hotel's website, I was referred to Booking.com for my reservation and with no deposit required for my reservation.

Finally someone named John just called me from Booking.com. Emails kept saying someone tried to call me yet that never happened. I explained that to John. First I would like to again state my frustration with this as I am a customer doing the right thing. I went to Super 8 Verona/Madison website, wanted to make the reservations, the hotel site routed me to Booking.com, made the reservations, w/ no dep required.

I booked a 2 night stay and had a family emergency. Went to cancel and got a email saying it was still charging our card the full cost of the room so we called. They said it was the hotel policy. When I called the hotel they said it was Booking. Will never use this service again. It was the worst experience ever to say the least. I still got charged for the room - what crap!!!

I booked a room from Booking.com. Unfortunately they never sent me a confirmation and I didn't think my reservation was made. I missed the hotel stay and was still responsible for the charge even though I never got notified. They did however send me a survey after the fact which was kind of useless. I tried to get them to refund my funds but they said they cannot. Use BookIt.com - much better company and service.

I am so disappointed with this Booking.com. I have cancelled a room and I was charged 100% cancellation even if I had free cancellation policy. Hotel La Cabana, Machu Picchu.

Booked for business travel. Needed to cancel the trip about 2 days later; I figured ok I can use this as a credit or something. HELLS NO. They will NOT help you in anyway. So if you book through them and don't go DON'T EXPECT any help with getting a credit or a refund. NO NOTHING. STAY AWAY!

I used Booking.com to book for a family reunion in NYC, and found I needed to cancel. They very casually said they would NOT be able to refund my $2200. No effort whatsoever was made to try to be fair, in any way. STAY AWAY FROM THESE GUYS... THEY ARE CROOKS!

I am so disappointed with this Booking.com. I have earlier book the hotel in boracay for sgd300. Few days ago before my trip, I found that the hotel give promotion which are far more cheaper than the rate I booking. Even booking.com say they guarantee the best price. So I managed to cancel my 1st reservation. When I click cancel, there supposed to be a note saying that there will be charged but dont have, so I thought it is free to cancel. Then I click it and they charge me total amount. I immediately request to maintain the room. But what did I get from the reply is "Unfortunately, it is not possible to reinstate a cancelled reservation. We apologize for the inconveniences this may cause."

At just before 9 pm on a Saturday we booked a room for that same night, listed as 'available'. On arrival, the property was quiet and only had a mobile number for contact - when we called the property owner they wouldn't allow check in after 7 pm. This is fine, and understandable for a small B&B in a remote town in the UK.

We have recently had an incident where I booked a family holiday. The day before we were meant to leave for a 3-day break 500 km away from our home, a booking.com agent got in touch and let me know my accommodation was double-booked. After initially sending me an alternative that was not even family friendly, the agent organised an alternative place. This place - the Wilderness Beach Hotel was misrepresented on Booking.com's website and a number of the facilities were not usable. The hotel was also run-down in addition to not having very good security.

I am very disappointed in Booking.com. We use to make all of our leisure bookings through Booking.com. and we always made use of Booking.com for all our business accommodation. Unfortunately, we won’t use this booking agency again and we will not recommend it to anyone. The agents in the call centre, are incompetent, rude and not very helpful. The guarantee that the rates are the best rates that one will find is not true, and the policy that you will refund the difference if there is another agency that has better rates than Booking.com is a hoax.

BOOKING.COM has charged my credit card a cancellation fee for a hotel, although I cancelled several days before check-in date and Booking.com sent me an email acknowledging the cancellation and the 0 (zero) fee! I have contacted them several times, sent documents to prove the wrong-doing. No response on their part. VERY DISHONEST. NEVER USE BOOKING.COM.

I had made a reservation to stay my last 2 nights at a Ryokan in Tokyo. Taxi couldn't even find the place. When found, it was in what appeared to be horrible area... men getting drunk right next door in the middle of the afternoon. Hotel was not secure. WiFi didn't work. Room was dirty. Hotel rundown. Waited nearly 25 min for someone to even appear at the front desk. I felt so unsafe as a female traveler with her daughter that I left and purchased a different hotel. Bookings.com and Hotel Hanabi could care less about the situation and refused to refund my money. Be very aware before using this site as the properties are very misleading and description is not accurate. As a very frequent traveler I have never experienced this before and will never use this site again in the future.

Booking.com website asked for my credit card info and assured me that they will not charge me until I show up at the hotel. The reservation somehow was altered by Booking.com, making the reservation for the same day that I placed the reservation on April 8. The same day reservation was not known to me until two days later when my bank sent me notification that $74.52 was removed in advance of the May 22, 2016 date that I set up.

READ ME!! I selected a room on Booking.com. That was not supposed to be charged right away, but when we checked out. After checking with my bank they said that they tried to charge my account several times. That's not all. I saw another room I wanted instead, so I selected that one then went back to the first reservation and cancelled it. Then I saw an even better room, booked it, went back and cancelled the previous one. Then I checked my email right after. They said they were charging me the full price of each booking. My bookings were for 3 nights in Manhattan, NY and were about $800 per booking. I didn't even have that much in my account thank goodness, so the charges were declined.

Never believe Booking.com for their Best Price Guarantee. They are NEVER the best price! I foolishly was duped into believing that they backed their best price guarantee but was very wrong! After I booked with them a friend let me know that hotels.com had much cheaper rates. I called them right away to ask about their Best Price Guarantee and they said that it wasn't a valid claim! Same hotel, same dates, same room level... all within hours! Booking.com said it wasn't a valid claim because they have a 'No cancellations & Modifications' rule and Hotels.com allows you to cancel right up until the day before travel. Different cancellation policies means the Best Price Guarantee is invalid!

I am not happy with Booking.com for charging me $120 out of my account! I arrived at the motel I booked, which was supposed to be a family room with a pool. When we arrived room was tiny, not the family room we wanted and not big enough at all for 2 adults and 3 children for 3 nights. The owner told us the pool was closed and asked if booking.com contacted us? I said No! I then checked my email and there was a short email which wasn't sent until we had already left for our trip. The owner offered a full refund if we would like to switch motels, we agreed and he deposited fee back on our card while we were still there. Now 4 days later booking.com want to take $120 out for canceling. I don't think this is fair as I didn't really get what I booked for in the first place!

I booked hotel Caesar House Residenze Romane for one night stay in October 2016 of this year. The website asked for my credit card info and assured me that they will not charge me until I show up at the hotel; however I checked my bank and found out that they did charge me for the stay in advance. Deceptive advertisements. Stay away from this company.

I have used Booking.com before and have been satisfied however this last time was not good. I booked a hotel in Orlando for one night. When there were last minute changes with my flight I tried to change it but I got the runaround and was charged for 2 night because you cannot cancel your reservation. The hotel was nice but so much for great savings when you have to pay for 2 nights. Not sure if I blame the hotel or booking.com but buyer beware. Only good deals to be had if you do not make any changes to your reservations.

Extremely disappointed with Booking.com. I made a reservation for a twin room in Heathrow Lodge via booking.com. It clearly said "free cancellation" but only an hour later when I tried to cancel it - they charged me £40!! I rang them to sort it out but they denied the fact that they initially advertised free cancellation and told me they could do nothing about it! They just told me to ring the hotel and the hotel told me to ring them. Both parties were so unhelpful and so unaccommodating. They wasted my time and they stole my money and left me feeling powerless. That is so sad. Should not be acceptable.

I booked for a "motel 6". The website advertised a pool and when I arrived the pool was like a swamp. The area was dangerous and I did not want to stay there so I cancelled. Booking.com charge my card and when I called them to ask why they charge my card they said I shouldn't have put my card information... They are stealing people money and they claim to provide a service. They don't have a local office. I'm going to file a class action lawsuit against them.

I spoke with the so called customer service representative who was rude and tried to over talk me when I voiced my complaint with my booking. I asked to speak with a supervisor three times during the conversation and she refused and then stated that she was terminating the call and hung up. I called back and spoke with Amy who said she would transfer me to a supervisor but just hung up. I finally got someone named Erin who did finally connect me to a supervisor named Cory ** who said he was sorry and all of the other bluff that they say. What surprises me most is that there is no "home office" to write to. Cory says that there is no "physical address" to write to in Amsterdam. I find it very hard to believe that there is no one else in management positions in a physical building which receives mail. I had used them for many reservations for the past couple of years but I'm done now. I will not do business with people who lack respect for the customer.

Specifically, I am demanding a full refund for the following reasons: 1. The website indicated that the hotel had 1 room that would accommodate up to 4 people, and upon arrival, the hotel receptionist provided me and my guests with two adjacent rooms instead; 2. The hotel was in incredibly poor condition; 3. And the hotel receptionist was impolite, unprofessional and became combative when I requested my refund upon examining the hotel and expressing my dissatisfaction with its poor conditions.

Lack of communication; Receipts not available. I checked out of my reserved hotel (Hampton Inn, Princeton, W.V.) and they told me Booking.com would send me a receipt. That never happened and I see my credit card bill is exactly $15 more than originally paid. Poor reviews, I see... Beware!

We arrived at the Springhill Suites to find that they did not have any record of our reservation and they were full! So at 10 PM we were scrambling to find another hotel room - and all of the adjacent hotels were also full. We will never use Booking.com again and we will recommend to our friends that ask us to never use Booking.com. What a rip-off!

This company was happy to take my booking quick enough but refused to help me when I needed it. It stated that I wouldn't have to pay until arriving which I was happy with but then the very next day the money gets swiped out of my account without notice in which I incurred overdraft charges as I don't keep money in this particular account. I phoned both Booking.com and Radisson park inn Manchester and both companies stated they couldn't do anything. I take it No one knows what good customer service is anymore.

I recently booked a hotel based on the proximity to the airport (6.9 km) advertised on the Booking.com site. When it turned out that the hotel was actually more than 20 km away, and that the hotel owner actually knew about the error on the site but passed it off as Booking.com's error, neither party would compensate me for the mega taxi fares I ended up having to pay getting to the hotel and from the hotel to the airport. The hotel also had the cheek to deduct a "no show" payment from my card (after I left to stay at another hotel closer to the airport) and Booking.com would not refund this either.

Do not utilize Booking.com without double-checking pricing and availability very closely. We recently booked a hotel for one night in Georgia at a rate of $119.00. Traveling to Florida and when we checked in the rate had gone to $155.00. We first thought this was tax included but unfortunately after checking with the front desk found out that this was the price that Booking.com had given the hotel.

I booked one night at the Creekside Inn in Sedona via Booking.com for $306.90 plus taxes. As I got the confirmation, I found out that the same room was available from the Creekside Inn website for $279. I immediately sent a message to Booking.com asking for the adjustment according to their best price guarantee. I got no response in 3 days. I tried to contact Booking.com by phone, could never talk to anyone. I finally cancelled the reservation and I got a response that I still owed the $306.90. I will now contact my credit card to stop payment. I also contacted the Creekside Inn to see if they can resolve the problem on their side. In the meantime I will stop using Booking.com from now on since their Best Price Guarantee is a fraud.

When I booked my hotel it was very clear that we have children. Booking.com recommended some hotels, we picked one of them. When we arrived it was a dump and not safe for the kids although we were charged over $400 per night per room. Right when we arrived and realized how bad it is I asked the receptionist to cancel my reservation, but due to the fact that I booked with Booking.com they couldn't cancel. She told me to go through Booking.com. I called them from the hotel lobby and they send me a cancellation email, to find out afterwards that the hotel charged me for "no show". When I called Booking.com to ask about the charge they put me on hold for almost 20 minutes twice and then told me they can't do anything about the charges. The worst experience ever. I will never use them again or recommend them to anyone.

I booked a 3 bedroom apartment in DC for my son's graduation on January 22. On March 28, they called to tell me it was oversold and no longer available. They only had inferior offerings at this point. UNRELIABLE.

I booked a hotel by Booking.com and unfortunately, I did not see and got one non-refundable room. And in the another day, I had to cancel it because I changed plans. I called to Booking.com and the customer clerk was really polite and helpful. She was really calm and told she would do the possible to talk with the property to cancel and take off the charge. Summarizing I got it, she canceled the booking with no charges and it was fast and right. It was a really pleasant moment solving a problem.

Very unhappy with Booking.com. They are a rip-off. They will charge your card even if they say they won't. If you want to lose an extra $100, use Booking.com. I called and they have no ways to help you. They are rude on the phone, won't help you. I didn't even stay in the room and still got charged. They ruined my kid's family's vacation. I will never use this site. This is the first time I've ever had to write a review about anybody. THIS BOOKING.COM IS A RIP-OFF!!!

I made a very late booking with Booking.com at 14.00 hrs for a hotel for 5 nights in Lanzarote. The booking was for the same night. The reason we had to book this hotel was a holiday disaster which is a whole other story. I continually checked for a confirmation email for two hours. Having received no confirmation email I rang the hotel at 16.00 hrs and asked reception if they had heard from booking.com and if they were expecting us. The person who answered spoke good English and told me that they had no availability and were fully booked and that I was not booked in to stay. On hearing this I made alternative arrangements as I required accommodation for the same night.

I have used Booking.com for years but never had problems. Recently the situation has changed. It is now very inefficient. I believe Booking.com is having problems with hotels, which are most likely dissatisfied with Booking.com. Basically, there is a complete disconnect between Booking.com and some hotels. They do not talk to each other. To make a long story short, I have been double charged by one hotel in Albuquerque and I am still waiting for a refund from a hotel in Taos after several emails, calls, etc. Booking.com has been of no use. I spent so much of my time, so I realized that I will go back to the old method of contacting directly the hotels. Bye bye Booking.com, you are at the end of the road.

I entered the following details into the booking.com advance search criteria 1 adult and 2 children. The site came back with a number of hotels which were irrelevant to the search criteria I had put in. I booked a room with the misleading information. On review found that it had booked a double room for 1 adult only, not adhering to the criteria set. I contacted booking but they were extremely unhelpful. They refused to do anything about it. I was very shocked by the customer service received. It was the worst I had ever experienced. They told me to pay more money for a bigger room. They also refused a refund for a room serves no use. I will not be using their site again.

I booked a room at the Ramada through Booking.com. Booking.com changed my booking date so when I showed up at the hotel, they said they had no rooms available but I was still charged.

I cancelled a reservation I made with them for a hotel in Iceland. Somehow, it never went through their system. I didn't get a confirmation email, and in hindsight, I wish I had contacted them about it, but it didn't worry me at the time because my booking seemed to be removed from my account. (I had booked 3 other hotels with them and those are the only ones that showed up on my personal account page. If my other booking had not been cancelled, it should have showed up on that page.) Now, I'm being charged by the hotel with a no-show fee of the entire amount it would have cost to stay there. Booking.com refuses to take any responsibility for it even though I've sent them a screen shot of my account page which clearly shows this reservation doesn't exist. Even though that the hotel I actually did stay at was also booked through booking.com and for the same dates! At the end I called my credit card to cancel the charge for me.

I have had an awful experience dealing with a scam hotel (Kalu's Hideaway Udawalawe) through Booking.com. The hotel told me my room, which I had booked 3 months previous, was "out of order" but they had gotten me a room at a "sister property" nearby. The sister property's rooms are 1/2 the cost of the one I had already paid for, so I refused and got my own hotel elsewhere. When I logged on to Booking.com it said "no fee cancellation available" so I clicked that, assuming I would be refunded for the room. Imagine my surprise when I got an email saying the room was immediately cancelled and I was charged for the full amount! Now I must fight this shady business to recover the money for a service I paid for and was denied.

We use Booking.com several times each year and this is the first time we have been let down so posting on here in the hope that other people are aware that your bookings are handled by agents and it is them who have on this occasion let us down. We booked a Caravan for the Easter break at Whitecross Bay with Bayside Caravans. Their payment system is less than acceptable it did not allow us to make our payment through their online system, so having given our card details over the phone in January 2016 and having received an email confirming the booking we assumed all was in order. I rang this week as per their email to confirm details for arrival to be told there is no booking. I was promised a telephone call I received an email which could have been typed by a 5 year old child!!! Stating that as the money had not come out of our account it was our fault and we should have checked.

When you book a room with the Booking.com, the hotel has a way of cancelling your booking without incurring any penalties. If the hotel is overbooked or finds a better guest with the higher price, they simply declare that the credit card authorization has failed and cancel your booking. In this way, they do not have an obligation to find an alternative accommodation or compensate or nothing.

We booked a hotel in Malindi, Kenya in December 2015 through booking.com. The name is Silversands. We were robbed during the night while sleeping with 'security' right outside. They came in through windows. We had small children with us. The police said we were lucky we didn't wake up because these robbers frequently carry machetes! We left and tried to get a refund. The hotel refused. We tried to write a review on booking.com to warn people and they buried it! Come to find out on Trip Advisor the same thing happened to someone else the month before and booking.com did the same thing - buried the review! We could have been killed. And we could have been warned. And we tried to warn others. Booking.com prevented both. I think that is criminal! We were able to write a review on Trip Advisor thank goodness!!!

Booking.com is horrid. I had to cancel a reservation the day before I traveled and they charged me $125 cancellation for a $142 room. I use the Heathman in Vancouver and if I had booked through them, and called the hotel directly when I could not travel, I would not have been charged. Steer Clear!!

They incorrectly invoice my credit card, do deceptive and misleading web marketing, and won't return your call or email if you have problem. Completely not returned email. Price match guarantee is a load of **.

I started to look for a hotel for my trip to New York today. I got on this site from Trivago. It asked me if I wanted to hold the hotel room. This was one of my first hotels that I looked at online and I liked it and wanted to compare it to other one. Then I get a confirmation saying I booked the room and have a cancellation fee, when all I wanted to do was save the room to compare my options. I wasn't even sure how long I wanted to stay and now the cancellation fee is 340. When I called they said that I would get a call back the next day to see if the hotel would waive my fee. The site is misleading and guy was rude!

I cancelled a reservation for the Hotel Grand Prix in Mexico City 12 days before my check in date. I received an email confirming the cancellation and that I needed to do nothing else. I looked at my Visa account online this week on my scheduled check in date and there is a one night pending charge from Hotel Herca which after doing some searching is the way this hotel bills! I contacted Booking.com and they sent me an auto reply email explaining what a pre-authorization is! I contacted them via Twitter also and they ignored the issue there too!

I booked a room with Ronda Hotel Polo in Andalusia, Spain. One of the reasons that I booked this hotel was because it had a free cancellation policy. Unfortunately, we had to cancel our trip. The hotel is charging us a cancellation fee equal to one night's stay. It turns out that the free cancellation only applies to some of the rooms, not all. The room I booked happened to be one of the rooms that didn't have the free cancellation. I used the 'free cancellation' filter when searching for rooms. The Ronda Hotel Polo was one of the hotels that came up in my search. It's very misleading. I would caution anyone who wants to book a room with Booking.com when you may need to use the free cancellation. I booked three other hotel rooms through Booking.com for this trip. I was able to cancel those rooms with no fees. Again, use caution booking a room if you may need to cancel your trip.

Booking.com is an expensive sham. In my recent experience booking with them was twice as expensive as booking directly with the hotel! In addition once they get your credit card info, they lie to the hotel that you booked a non-cancellation room. Even if the hotel accepts your cancellation, they call the hotel and tell the hotel not to refund even when the hotel wants to accept the change. NEVER USE BOOKING.COM. Book directly with hotels.

My reservation was made at The Embassy Suites Denver - Southeast, check-in date 2015-07-13 and check-out date 2015-07-18. It was made online and confirmed by Booking.com. When I arrived after 23 hours of travelling I was told by the hotel's very helpful staff that due to double booking they had cancelled my rooms and had emailed Booking.com to inform them. I was shown the email and it clearly stated that Booking.com had been told. I was unable to make alternative arrangements as I received no contact from Booking.com informing me of the cancelation.

I booked a room using Booking.com for 2 nights @Westin Hotel on Jekyll Island Georgia. The room was for my in-laws' 30th Wedding Anniversary. I requested a Deluxe Ocean view room on lower floor. Booking.com found me the room I asked for at a price of $187.00 per night. I booked the room 22 days ahead. Did not contact the Westin Hotel until check-in day. Was advised that Booking.com reserved a basic room on the opposite side of Hotel with no Ocean view as promised. The Westin Hotel was completely booked up on this date and could not rectify issue. We were advised Booking.com makes a practice of booking the lowest price rooms at the top priced room rate. Booking.com makes $50.00 to $100.00/night off unknowing customers. We had no recourse.

I booked the above-named hotel with Booking.com some time ago for a 1-night stay on 8th March 2016. I requested to pay by cash on my arrival but had to provide a debit/credit card for validation purposes. On 2nd March 2016, £59 or 75.60 euros was debited from my account. Upon my arrival, I was told by hotel receptionist that I had not paid and had to pay 75.60 euros in cash. This is tantamount to fraud. I have notified my bank who can confirm that funds were taken from my account on the 2nd March 2016 after I had requested to pay cash upon arrival. It is now 11th March 2016 and still awaiting a refund of £59 or 75.60 euros after being charged twice. I advise customers to use Booking.com at their peril. When in offers you the option to pay in cash at the hotel on your booking, Booking.com should adhere to this.

I will keep it short and simple. When Booking.com states that you can cancel anytime believe it or not, it's a lie. Once they get your credit card info, they lie to the hotel that you booked a non-cancellation room. Even if the hotel accepts your cancellation, they call the hotel and tell the hotel not to refund you, then they pretend that the hotel made the decision not them. Hotels use your brains, Booking.com does not care about how your customers perceive your business. Now I have to write a negative review about the hotel that colluded with them to defraud me.

I booked a three week stay in a private apartment in a large complex in a foreign country. Cash only. The most prominent photo on the Booking.com site for this property was a big beautiful indoor pool. When I arrived, all of the facilities prominently advertised, including the pool, workout room, and sauna, had clearly been closed down and out of order for a very long period of time. Because I swim and workout regularly (I am a dancer) I specifically booked this more expensive apartment over cheaper ones BECAUSE it had these facilities. In addition, after paying, I found that the refrigerator was out of order so I had to spend money to eat out three meals a day for the first five days. Then I discovered that the intercom in the apartment also did not work, and there was no peephole in the door. So, being alone and a woman (in a third world country) I was afraid to answer when someone knocked.

I made a reservation back on 6th June 2015 from India through Booking.com for a three nights stay at Hotel Chancellor@Orchard Singapore. I was extremely disappointed in my stay at the hotel where I had gone for a family vacation. This was my first time visiting this hotel. On arrival the front desk people were extremely rude. They have very poor customer service etiquettes. We had booked a four star hotel as said by Booking.com but to my surprise it was no less than a two or three star hotel. The rooms were too small and the washroom door did not even had a lock with poor room service.

The B&B agreed to stay later than the normal check in hours even though I didn't force them to. We talked on the phone and they agreed to wait for me. However, they didn't telling that it is too late for them and told me to find another hotel. Booking.com didn't help me with this problem because of lack of evidence (all talks were made on the phone). I think this is not the right way to run a business.

I have booked many times with sites like Expedia and Kayak, but had never used Booking.com. I booked three rooms for a single night at a hotel so my family could attend a college graduation. Everything was confirmed just fine. Fortunately, about a week later something made me think to call the hotel itself just to make sure all was well. It wasn't! Booking.com had only reserved one room, not the three rooms they were showing on my confirmation. That sent me scrambling because this is a small town that books up about a year in advance for the graduation day. I have attempted to contact Booking.com customer service and despite their website claiming 24/7 service and almost "instant" replies, they have never replied. I will not ever use them again and obviously would not recommend that anyone else do so.

Their website booked me the wrong dates. No way to change it. On hold for customer service over an hour and a half-no answer. No reply to emails either. AVOID THEM AT ALL COSTS. NOT REPUTABLE.

I had reserved a room for May 21st thru May 24th. No deposit was advertised, but Feb. 21st 76.17 was deducted off of my debit card. Talked to 2 men. They called Motel, told me it would take 7 days to get refund. March 4th, still no refund. Talked to another man, he told me I would need to prove the money was taken out. They are cheaters and liars. Taking money from someone who lives on SSI is not right. So I have paid for a room that I will NEVER stay in. Help please!!!

I booked directly with the hotel but it seems that they do their booking through Booking.com and that is not clear on their website!! But when I got my confirmation, it was from "Booking.com" and it indicated that if I cancel my booking it may cost me!! I phoned up the hotel and spoke to Dave to cancel the hotel about 14:00 today and he said that they will cancel it for me but there will be no refund. When I booked the room there was no warning at all to say that if I cancel the room there will be a charge until I booked it!!! 95% of places will allow you to cancel the room on the day and they make their cancellation policy clear on their website. I suggest that you update your website to indicate this rather than penalize people.

My family recently travelled to Thai Beach House Resort in February 2016 and left disappointed after one night for a number or reasons. The staff at the front desk seemed friendly enough and even offered to upgrade us to a nicer room closer to the pool. We assume there was no inspection done beforehand as we were greeted to a dead black cat at the front of our room. Not a good start.

Had never used booking.com. Great experiences with other travel sites, but booking.com was terrible. Booked 1 room on booking.com. Charged me for 2 rooms. Attempted to cancel and was informed I could not. Had to dispute the charges. RUN from booking.com!

Do not use this website as they often do not communicate with the booked hotel about reservations. I have had wrong confirmation numbers given to me and double bookings... literally out of the blue. I am calling them for my 5th time for the week and I am exhausted. I would suggest you go through kayak.com or call the hotel directly. I am going to file a complaint with this horrible company.

Booked hotel, later found issue with hotel as failed to mention on website no restaurant available. Spoke to Booking.com who confirmed room, cancelled with no charge. Later found hotel had charged and Booking.com gave wrong info to hotel. Been on phone to Booking.com 14 times, no compensation. Terrible service. Never use them again.

I wish that I had read the reviews prior to using Booking.com. This morning I received an email from them that my reservation in the Netherlands for April had been cancelled by the hotel. This did not happen as I called the hotel and they did not even have a reservation that was made in November with a confirmation from Booking.com. I have had a few problems in the past but this was crazy. The problems that could have arisen. I like others got put on hold because of extreme volume and they did not return email. BUYER BEWARE OF LOW PRICES FROM BOOKING.COM. The room that was confirmed for the stay of $440 is now available for $750. They are not too ethical to say the least.

If you are thinking of travelling with Booking.com. please don't... They took our money, confirmed our villa, etc., then we discovered that villa already booked. We had turned down others as we had our villa confirmation!!! We are now struggling to find somewhere suitable to stay although we were offered 1 alternative which didn't provide what we wanted and another which just showed Disney pictures and very limited villa pictures. We have seen a villa that we would accept but apparently we are not able to have this one even though it is cheaper than one of the others we were offered. So please look at other sites...

Booked 4 months before arrival date of 19-01-2016 Bansko, Bulgaria. Hotel had no heating, no running water or reception stuff after 6 o'clock. We decide not to stay and I called Booking.com 20 times about this problem but they said hotel didn't want to give our money back but luckily we made a small video to prove all this. So I called Visa to open dispute for this payment under consumer right section 75. (faulty or wrongly advertise product) Reading a complaint about same hotel made me write this. I am agree every word he was saying, most idiotic customer service, charge me for 11 nights which I didn't even stay 1 night. They treat me like I am lying to them to get my money back but seeing last 3 review about this hotel made me feel better. I email this video to customer service 3 times and they told me they couldn't receive so I had to put it on YouTube for them to be able to see.

My experience with Booking.com was the worst. My reservation at Comfort Suites Pigeon Forge was not found and the hotel was booked to capacity. Unfortunately, once I finally stopped waiting on anyone to answer their customer service line, we spent hours driving around and calling any and every hotel/motel we could find which ended with us sleeping in our car in a grocery store parking lot until we were awake enough to turn around and drive back home... thus making the weekend miserable and ruining our hiking trip. It was by far the worst booking experience I've ever had, and I use sites like this all the time without issue. I finally heard from a representative 4 days later via email which solved nothing.

Be very very careful of Booking.com's front page advertising of Free Cancellation on most bookings. We recently booked a Hotel in Lanzarote and unfortunately, due to circumstances beyond our control we're unable to travel. We contacted the Hotel directly and they were willing to cancel the booking at no charge. However, as the booking was made through Booking.com it would have to be cancelled through them. When cancelling via website, Booking.com said they would have to contact the Hotel and eventually came back saying the HOTEL had said no cancellation, no refund and no exceptions.

Worst company I've ever dealt with. Please beware when booking anything with these people. They have no customer support, and the support they have is outsourced to call centers with direct orders. In my case the customer representative did not understand what was going on. So you will get nowhere when trying to explain them your problem (in my experience to be fair). As well they will not transfer you to other colleagues or supervisor for assistance under any circumstance (that I had).

I am very DISAPPOINTED and ANGRY because Booking.com double book us. When we get there to check in at the hotel at 3:30 pm tired from driving and spent the day outdoor, wish to clean up and relax a little bit in the hotel, they say they don't have my name not there and that they fully booked until next weekend. I tried to call your customer service for more than 10 minutes waiting on hold for operator no one picking up because everyone was busy while on their page it's saying they will answer within second. So we ended up driving back home last night because we couldn't any place to stay. Long and exhausted trip instead of fun weekend. Never gonna use them again.

I booked a room using Booking.com with the Castle View Hotel in Edinburgh Scotland for June 8th 2015. The cancellation policy for the booking I selected was a 100% refund of any deposit if you cancelled before 7 days of the stay. I canceled April 15th 2015 and received the cancellation confirmation from Booking.com - I still have it. That was well within the parameters to receive the full refund. Instead, I was charged for the 1st night stay and never issued any refund in complete disregard of the policy stated on the booking when it was made.

We used Booking.com to book a hotel room for us in Crystal River, FL. When we arrived at the hotel after a long afternoon & evening of travel, we were informed that they had no record of our reservation made thru Booking.com and no rooms available. The hotel clerk looked at our Booking.com confirmation record and tried to contact them but could not get thru to a human. We left to seek out another room which caused a lot of stress as everyone was tired and now we had nowhere to stay. The hotel we ended up finding a room at costs more money and we had to go out for breakfast as the hotel offered no continental breakfast like the one we thought we booked thru Booking.com. We will not let Booking.com do this to us again and we warn you to get your travel reservations made elsewhere as you cannot depend on them!!!

I have since been contacted by various members of the Booking.com customer service team, who have indicated that the request was reviewed again, and the refunded amount will be increased. While I appreciate the diligence and support of the customer service team, I feel that the experience was less than optimal, as the back-and-forth to get the refund requested and resolved was time-consuming for me as well as the customer service team.

I booked a holiday to Euro Disney with Booking.com with a price promise guarantee. Only 30 mins later I found a cheaper deal with Eurotunnel for the SAME holiday exactly!! Booking.com refused to honour their price promise & as they are NOT a member (surprise, surprise) of ATOL then there is no legislation to make them honour it, so Booking.com are a rip off company making their own rules & making false claims of 'price promises' which they have no intention of honouring!!! BEWARE - I will never book with them again!

I booked a room at the Waldorf for what I believed was Valentine's Day. When I finally looked at the date I immediately called the hotel to ask if there could be a change for the actual date. I was told by the hotel that the change had to be done by Booking.com. When I finally got through to customer service of Booking.com after 25 minutes on hold. The customer service rep was patronizing me to make feel like they were doing all they could. I was told that they would call me back and email me with the hotels response and correction. Neither happened and the operator just hung up on me. All I asked was that it was an honest mistake, I wanted Valentine's Day for my reservation not February 28. I will never do business with them again ever.

I booked a hotel room which quite clearly stated that there were no cancellation costs if cancelled before 20 May. In fact the website still shows this for the hotel. Now I have cancelled in Feb and have received an email advising that the FULL cost of the hotel will be charged to my credit card. Will never use this website again. It's a scam! Use a local travel agent. It's safer!

Don't ever book with Booking.com! They have a fault in their online system which means that even when you add an additional guest, it registers as 1 adult and you get charged extra when you get there. They know about this and won't rectify it. Please share to make people aware.

Refused to cancel the reservation. Reservation was booked one month in advance and did not clearly state that it was non-refundable. Normally non-refundable are just for last-minute stays or so I thought. Totally got the run around from them.

Warning, beware of booking.com cancellation policy. I made a hotel booking 7 months ahead and within 27 minutes cancelled the booking. The hotel then took the full amount from my card that day. When I asked for my money back as I had immediately cancelled, and they had lost no business or time requiring compensation, they replied they strictly adhered to this "policy". These are terrible customer conditions. Booking.com take no responsibility, and are in fact just a booking platform for many small operators, who may be dodgy or have very poor practice.

I booked a room through Booking.com and my plans changes and they would not let me either cancel the reservation or change the date. I will NEVER use Booking.com again and I will tell ALL my friends to not use them either. They are a ripoff. STAY AWAY from Booking.com!!!

Do not use Booking.com. I just used them to book in New Orleans and accepted a price of 225.00 per night in a hotel and they charged me the full price per night of 400.00 per night with NO cancellation. I was stuck with this fee! Never an issue with Priceline.com.

Used Booking.com to book for an event in Houston Primary because they popped up in a fare search with lowest fare... supposedly. After booking I was notified by our event coordinator that the reservation had to be made through the hotel direct due to the promo for the event. It had been less than an hour from when I clicked "book" to when I found out I had to book direct. The hotel reservation staff was happy to allow cancellation of the Booking.com reservation but the request had to come from Booking.com. Booking.com staff then told me the hotel would not allow it. I called the hotel and they said oh yes they would and that Booking.com misleads people all the time about it. Then called Booking.com again and demanded a 3 way call with the hotel. At that point Booking.com had to cancel the reservation as they could not lie. COMPLETE PAIN!!!

I have used booking.com before and never had any issues. My last bookings with them involved two cancellations made by owners because of double bookings! For one of the cancellations, I was not bothered since I had enough time to look for an alternative accommodation. I however faced quite a bit of a challenge when I got a call on the day of my check in with the owner stating that her place was over booked! I was already on the area with my luggage. I was very upset since I knew of the problems I would have to face to find a place since it was peak time in Flic en Flac! I was also sent an email stating that I would have to pay a cancellation amount. This was very upsetting.

We had two properties listed (as suppliers) on booking.com. We had two reservations made via booking.com at our Cape Town, South Africa apartment. Both times the "guests " arrived and we took the full amounts off the supplied credit card... for full payment. They stayed for 4 days and left as per "contract." Booking.com took their commission and everyone was happy... or so I thought. Turns out that the swindlers that booked by us used a "legitimate" card and they (the swindlers) managed to REVERSE the transaction!!! via Visa... denying that they stayed by us! Upon writing to booking.com (whom we paid commission to)... they NEVER came back to me about the two incidents. Suddenly could NOT get hold of these criminals whom we let into our penthouse. BEWARE of this lot. Booking.com is NEVER wrong. Airbnb.com is a MUCH better, more secure booking portal. Never had a day's problem.

I had to cancel a reservation because the event I was attending at the venue was cancelled. I called to cancel and was NOT informed that I would still be paying for the reservation. They cancelled over the phone without imparting that bit of information. Buyer beware!

On 2-4-16, my wife made reservation for A La Quinta Inn in Indianapolis, Indiana for 2-7-16. When I got to motel they told me that my reservation was for 2-4-16. I got charged for room, and never saw it. Why would a person book a room for a night that he wasn't going to be there. We filled form out correctly, but when we pushed confirm the date changed. I will never use this site again. That should be illegal.

PLEASE, ALWAYS BOOK DIRECTLY FROM THE HOTELS. My husband booked a hotel for our upcoming anniversary weekend. However, he decided to change the hotel and that is when the nightmare began. I was informed from the hotel that my booking was made through Expedia. I called Expedia and was informed that my booking was actually made through Booking.com and that is where the trouble began.

I booked with this company on the 15 January 2016 for a Hotel called Mye Hotel Petaling Jaya Malaysia. When I reached the Hotel, I asked the front desk reception guy who was munching his food away that if he could please check if he received my reservation. He quickly said NO and to come back at 2 pm and I was like "Seriously, is this really happening to me?" I insisted as a paying customer to check my details again as I made a booking with Booking.com. He reluctantly checked his computer and said to me very rudely NO for the second time. Now, here am I rushing for my business meeting not only that was I told that my booking was not show at the system and getting late for my appointment. I quickly rushed to the opposite road as I saw another Hotel there and thank God did they have rooms.

I have booked throughout Booking.com for my holiday in Bangkok from the first of January 2016 to eighth of January 2016 in Grand President Hotel and my booking number was **. Anyhow, according to booking confirmation the room should be ready and check-in starts from 2 pm. I reached the hotel location at almost 9 pm and guess what? No rooms available. I have waited them to do their arrangements till 11.30 pm and then they decided to transfer my booking to another hotel called Unico Express which is three stars and less facilities such as no swimming pool or gym and the hotel was very old as well as in different location of the city I have already selected.

BOOKING.HELL, is more like it. I wish I could rate them with less than 1 star because that is more what they deserve. Long story short, I had a doctor's note for restrictive travel due to the Zika virus and had to cancel my trip. I understood the policy, however because you do not pay booking.com directly, they act as a middleman between the rental property and yourself. They sent multiple confusing emails written in poor English and told me I had to supply the rental property with my bank account information in order to receive any type of refund. They also had the nerve to accuse me of threatening the rental property because I said I was going to leave negative feedback about my experience and their lack of flexibility given the circumstances. Our trip was suppose a nice getaway due to the fact we lost our child, but they have made it a nightmare.

I booked several hotels through Booking.com for a work function in Austin, TX. One of the rooms were never reserved with the hotel (Booking.com mistake). The city is sold out for a conference in town. I called Booking.com and was on hold for 15 minutes BEFORE I was able to talk with a customer service agent. The agent then said "sorry the hotel is sold out." I said that wasn't acceptable to leave me without a room as I have made the bookings in September 2015. He said he could do me a favor and not charge me to change to another venue. He booked another hotel. When my colleague arrived, it was a vacation rental and no way to enter the property. No one was onsite to check them in. After many hours I found a hotel outside the downtown area for $500 a night. I have no choice. I tried call Booking.com - no answer.

It's very easy to get the bait and switch with Booking.com. You book a hotel at a set price and when you get to the hotel they quote you another price. Go with something like Expedia where you pay upfront and get the price you're quoted.

I travel quite a bit, mostly for pleasure, and have booked with Booking.com numerous times, in South America, Europe, Canada and United States, since 2008 (8-years) and have had nothing but great experiences. Typically, I verify reviews on TripAdvisor as well as Booking.com as part of my research. That way, I am well aware of what to expect. In my experience, the amenities and price are always exactly as agreed. I do suggest paying careful attention to details and reading the small print before booking. Thing I watch for are: do you have to pay a deposit? Is there a cancellation fee? Review your booking confirmation once you receive it to verify the details. Record the confirmation number; there will be different numbers for each booking. Download the mobile Booking.com app it makes it incredibly easy to keep track of your booking details or, should you need to, cancel a reservation.

My husband booked us a trip through booking.com in Key West FL. It was a surprise all the way and so I had no idea, price, cost, etc. The day we arrived in Key West and were minutes from the hotel I finally got out of him the hotel where we were staying. When I went on Trip Advisor I saw the cost was $314/night. For 3 nights that would be about $1000. But wait, when I got there they said it was $500/night and so my total bill was $1500. WHAT? That's a $500 difference. They told me I should take it up with Booking.com.

I'm a vacation rental owner and I found out their site just does not cater well for this type of thing even though they say they do. Their internet interface (extranet) which is their booking management system is so complicated and full of errors that you encounter every possible thing that can go wrong: i.e, when a customer books, the customer's credit cards would show charge declined, and we are supposed to then press the link on their booking system: credit card invalid so we don't get charged commission for the transaction. The link did not work and customer service (every time a different country!) could not fix. Consequence: I got charged 15% commission and the guest never paid or booked!

Calling Booking.com is the worst experience you will literally ever have in your entire life. You will be spammed with over 100 advertisements before you ever speak to anyone. Spare yourself and book through any, ANY, ANY other online source. You will surely regret using Booking.com for the rest of your life. Please spare yourself.