Booking.com Reviews

In a nutshell it's a basic middle man website. They make things much more difficult than going straight to the resort. "Booked" a room 10 weeks out, got a confirmation the whole deal. A month after that they sent me an email saying the room was no longer available. Call get it sorted out, then two weeks after that, started getting more emails saying I had yet to confirm. Of course they're all from different "agents" which know nothing when you call. Luckily one guy was helpful, he must be the only one there doing anything. Then again he didn't tell us the resort didn't take AMEX so it kicked it back, so who's to say. This was probably the most amusing part to me: "We would have liked to discuss your reservation at Sea Mist Resort, a VRI resort on the phone, but unfortunately it wasn't an appropriate time to call you."

Whilst on holiday in Italy and specifically being in Florence, I had booked for 2 nights at hotel Michael Angelo in Milan through booking.com. Due to a decision of wanting to spend more time in Florence, I cancelled the booking in Milan ON THE SAME DAY WITHIN A FEW HOURS. I received a confirmation from booking.com that my booking was cancelled. Nowhere did they advise me that despite me cancelling my booking, I will still be charged the FULL amount for the 2 nights totalling 202. Only after I was advised that my booking was a non-refundable one I went back to the cancellation notice and found a DRILL DOWN notice advising me of this. If one doesn't click on it, one wouldn't know that it is non-refundable. If they would have told me that then I would have kept to my original schedule and gone to Milan on the dates booked.

I had a reservation for 26th to the 31st of August. Today is the 27th of Aug @6:30 am and I'm checking out. Are you serious? It was the worse night of my life at the Vagabond in Bakersfield CA. Not only were there people with tattoos all over their face but they were in and out all night selling drugs. When the Sun went down all the riffraff came out of nowhere banking in the rooms that I guess these people live in there have prostitution going on here and when I was packing my thing I found a syringe on the side of my TV clothes behind the TV. Like really? This is the places you want to give touch your consumers? After this I'm getting ahead of the BBB. You need to evaluate your hotels. I hope I'm compensated for the hell my son and I had to go through.

I will NEVER use this site again. All over the place it advertises pay when you get to the property. I always check for any additional charges or resort fees. Nothing was shown. I was fully intending on paying at the hotel when we arrive next month. Well! I like to keep my budget in check. Two days later I was about to head to the grocery store so I needed to check my account. THEY CHARGED MY CARD FOR THE ENTIRE FEE. No pending hold or anything! An actual charge! Meaning my money was gone.

Had a horrible experience with the hotel I booked through booking.com. Wrote a negative review about it, calm and objective, nothing rude or inappropriate. Booking.com refused to post my review. Now I wonder how I can trust the website at all. It is unethical. Stay away if I were you. Use Google map to find hotels in the area to get better deals and save yourself a lot of trouble.

Booking.com is a joke. They show rooms and details with a price and as soon as you book it everything changes and when you try to cancel you're charged the full price. Extremely pissed off right now and customer service was a joke and said nothing they could do to make me happy or help me out. Don't use Booking.com.

We booked a hotel room with Booking.com and asked for an upgrade room. They sent us a confirmation email stating our upgrade had been approved by the hotel. All good you may say? No it wasn't as when we arrived they did not even have a booking at first then after lots of searching found our booking but not an upgraded room as we were told we had been confirmed as having. They did not have one so we ended up in a poky room which was not to our standard. We complained to Booking.com but they blamed the hotel, and no apology from either. Do not book with these cowboys as they are full of it, and there will be no way on earth I would use these ever again nor my family or friends. A totally disappointed customer.

I have been booking hotels for over five years. I have never had any problems with anyone except then when it comes to having to cancel your room. You call two days prior. It's a problem. You give them everything they need to cancel your room and it's always a fee involved...

On my last trip I booked a hotel through booking.com. When I received the confirmation, I noticed an issue and tried calling customer service - to no avail, after being on hold for 20+ minutes, I gave up. Instead I emailed them, along with a screenshot, to explain/prove the issue. 10 DAYS LATER, they finally replied, telling me, there was nothing they could do, I should have contacted them earlier! Lost money and time, dealing with an extremely condescending customer service. Never again.

Having found a room on booking.com website I processed to make a reservation. It said free cancellation, pay at the property, no payment needed as I had no flights booked was I thought ideal! So wrong. They have pop ups that say "congrats you have got this for 300 cheaper." Do not click on them. They are a scam. You then receive an email saying you have booked nonrefundable room for dates etc. Straight away I tried to call booking.com, but after an hour on hold to Amsterdam gave up. I then emailed them. I decided to advise hotel so phoned then next they said "I'm sorry but the money has already been taken and you can't change dates."

I booked a room an entire year away from now which would have been late August 2017. I had to cancel the room yesterday. When I received my cancellation notice via email there was a $25 cancellation charge. I called. They told me the cancellation terms are: "If canceled or modified up to 7 days before date of arrival, a fixed amount of USD 25 will be charged." This is outrageous!!! This reservation was an entire year away and did NOT put the hotel or Booking.com in a bind to fill this space up. I have used other online reservation companies and have not had to pay a cancellation fee. This is outrageous!

Reserved a one night stay at Village of Loon Mountain. Paid 190.75. The pictures of this particular place were very deceiving. The place was dilapidated and had a strong smell of mold. Keys did not work. Ceilings stained, phone hanging off the wall. One plate. Railing broken. Kitchen table pushed up against a door apparently to separate rooms. Balcony railing was falling apart. Village of Loon Mountain aloof and of no help. Refused to refund money. I checked other condos/lodging and all were less expensive and much nicer. From now on I will do my own research and booking. I am unsubscribing to Booking.com.

While trying to book accommodations in the Cooperstown, NY area for just one night, I turned to Booking.com as we were having difficulty finding a room during a popular time in that area. Booking.com showed availability at the Inn at Cobleskill. Not our favorite choice, but we really needed the room, so we booked it. Booking.com took our credit card and sent us the confirmation. Upon our arrival at the hotel, no such reservation existed, and the hotel was full. While we are luckier than most as our credit card was not charged, I am extremely suspicious that Booking.com does not have the connections they advertise. We were left late at night with a long drive as a result, and were unable to participate in the planned activities for the next day. I will not use Booking.com again, nor will I recommend it to anyone.

I have booked and stayed in Marine Tourist Guest House in Negombo. All payments have been done in cash and I have all receipts proving that. 2 weeks after the stay, the amount of £500 was taken from my account by booking.com and transferred to the hotel. It was unauthorised payment. The service has not contacted me or ask to confirm the payment, even though the hotel cost was £30. It is unlawful and dishonest practice from the Booking.com and the hotel.

If only negative stars were offered. Booking.com doesn't deserve 1 star. Go a different route!!! Book another way!!! Their free cancellation is anything but free. I cancelled a booking online in LA within 3 minutes of the original booking utilizing the free cancellation green tab, BEFORE the hotel had charged me anything BECAUSE the hotel's reviews were SO bad, it was in a crime-ridden area, filthy and too far from my doctor's appointment. Twenty minutes later the hotel is charging me a fee the same cost as the booking. Called customer service immediately & the representative would not help me, directed me to call the hotel myself. No help.

I made a booking with a hotel in Paris through the Booking.com site. The booking was one that could be cancelled without penalty up to a certain date in September 2016. Booking.com stated clearly that no money would be taken from my account prior to attendance at the accommodation and definitely not until the expiration of the cancellation period. I had cause to cancel the booking. I received the below confirming the cancellation without fee: "We can confirm that your reservation at Chat Noir Design Hotel has been cancelled. You don’t need to take further action, but if you have any queries for the property... Check-in: Friday 9 September 2016, Check-out: Sunday 11 September 2016. If cancelled or modified up to 2 days before date of arrival, no fee will be charged. Free cancellation."

I had reservation free of charge with Star Holiday hotel in Istanbul, and I cancelled the reservation because of problems happened in Turkey and till now 40 days with the Hotel and and Booking.com to get my money back and no action taken from their side.

My father passed away and I needed to move my vacation to a later date so I could plan and attend my father's funeral. At first they said I would be able to move the date. However, the website, Booking.com will not allow me and I have emailed them 10+ times and nobody will help me move the dates. I paid 126 Euro for two nights and 55 Euro for another hotel. I will no longer use their service.

LOSING ITS RESPECT. Hello, I have to inform in all the possible platforms of my discouragement with BOOKING. I have been using booking for many years and had no problem until now. I made a reservation for an apartment in two months advance. Due to work problems as soon as I reserved I cancelled in less than 24 hours. They never informed me that I was going to be charged with the total amount – or that it was nonrefundable. I was not informed that there is behind the site tools with a question of time policy.

I wanted to be in the area when my nieces were there with my great nieces. Every place in the area seemed to be booked up until I tried Booking.com. They had a room available at "Colonial Shores Resort" in Hampton Bays, NY. I was told that there was a "full complement" of pots and pans in the room. The six nights I booked for came to something over $2,400. When I arrived the woman in charge demanded immediate payment. I told her I might leave after four nights, but she insisted on payment for six. I gave her my debit card. She told me it had been declined, but she had put a charge of about $250 on it. I should have known something was wrong. I had made sure to put enough money into my account to cover the charge. I gave her my credit card. She put another $250, and a charge for $1,030 on that. Instead of a single room, I was in a two bedroom suite, with one queen sized bed in one room and two full sized beds in the other.

We booked through Booking.com for a special overnight stay. They offered the Sea Princess Hotel Great Yarmouth 75.00. It was crap. The room was no bigger than a broom cupboard. The windows rattled. The so-called shower was only big enough for a mouse. The room and decor was old and run down and lacked care. Noise from other rooms was far too loud. Drunks in bar, tossers begging ** off you outside. I asked for a refund and they ignored me.

Student Haus Wembley booked via Booking.com. Shocking. Bad bad bad. Dirty. Hot. Uncomfortable. Not as advertised. Padlocked cupboards. Fuses removed. Shower dirty and faulty. Booking.com denied responsibility then offered a small refund and now, on our refusal, are acting like we don't exist... A shockingly bad experience from a shockingly bad company. They should be ashamed. Booking.com? Booking.NO! Avoid...

I booked a stay through booking.com at a place in Greece (Syvota) called LIODENTRO-OLEA and 2 days after I got my confirmation and pin, the owner refused to honor it stating a mishap at booking.com's site about length of stay in the place which booking.com accepted that there were no such a thing. After continuous conversations at my expense and time, the owner admitted the fault and offered to have us stay at another apartment she owned, as long as we cancel the reservation.

Booking.com refund policy can be compared to going down a slippery slope. Booking.com blame the hotel and hotel blamed booking.com. I got entrapped in taking a trip because of pre-pay stipulations and a non-refundable policy. I didn't intend to book. I was searching out options for travel and was tricked by a timer for a special rate which didn't allow you to change your mind. The staff mostly were not friendly and incompetent. Housekeeping walked into the room without knocking. Continental breakfast was poor and disgusting. The double bed was in entrance of the room which is virtually unheard of when booking suites.

Like others, I booked a room for a guest from out of town who then cancelled. The booking listing did NOT say it was non-refundable. When I tried to cancel, Booking.com claimed that they didn't hear back from the hotel yet and that I needed to contact the hotel to request the cancellation. When I called the hotel, they said that Booking.com is the only entity to make changes, that the hotel doesn't deal with it! I live in the same town as the hotel and I will go down there personally to try and get a refund. Meantime I've sent email to Booking.com located in Amsterdam. No phone number to call. Can't even log in. STAY AWAY.

The hotel we booked was disgusting and Booking.com would do nothing to assist us in getting a refund. We walked into the room and found holes in the floor and in the door. The hotel and Booking refused to refund blaming the other. There are thousands of bad reviews about Booking.com. Why are they allowed to remain in business?

They charge you when the rooms are advertised as "Pay at Hotel". No receipt or payment confirmation, which is a legal entitlement. Emailed their customer service 3 times this month. I got one reply which said to contact the hotel - written illiterately. Incompetent cowboys.

I had a pathetic experience with Booking.com. I normally book through MakeMyTrip but to my misfortune this time I made booking using this pathetic website. I and my expecting wife was planning a holiday in Munnar. We booked Munnar Heritage Cottage using Booking.com, for which I received a confirmation. (Booking No: **, PIN : **). Later when I packed my bags and made a move to my hotel, I called the hotel authorities and they informed that no rooms are available in the chosen property for which I received the confirmation and I was halfway to Munnar.

I made a reservation tonight. The website assured me there would be no charges until I checked in. Two hours later I cancelled the reservation and they charged me $219. This is a major bait & switch operation. AVOID AT ALL COSTS!

For the 2nd time had no room available when making reservations through Booking.com. NOT ACCEPTABLE!!!

Made a reservation with Booking.com for the crown club Calahoda, Spain through the internet. I checked into the place and wanted to turn on the air conditioning. There was none. I complained to the front desk manager and was told that I would lose my money if I checked out since I was past the refund time. Booking.com website says you can cancel.

We made a reservation 4-5 days in advance and used a credit card to secure the agreement. We drive 600 miles on Monday and received a text in the afternoon which stated they had overbooked and there wouldn't be a room for us. We called and spoke to Dave and he said it was Booking.com and said it was their fault and they had done it before. I asked him why they used them if they had done this before. He said it was because they got 40% of their business from them. So I called Booking.com and they said the bed and breakfast had not updated their inventory when they should have done it. Someone certainly knew more than 4 hours before. We asked for them to pay us for the room like the airline companies. Said they would not help and too bad.

I have written myself a mental note to NEVER use Booking.com again. This is the second time I have paid for a unused room because I could neither cancel or change the date on a reservation. Due to circumstances beyond my control, my travel plans changed by one day and they did not allow me the change option and I had to pay for two nights. I've written them off my book. No problems like that with Expedia.

I have made reservation in a Virginia beach hotel and had to cancel before a month of the reservation. Whenever I call Booking.com they tell me it will take time to get my money back on card and give me the runaround. Free cancellation should mean that I should be able to pay at the hotel - not taking money in my credit card and not returning. Can someone please help me? I can provide all the booking numbers if needed.

Travelling being my major passion I have travelled to many countries across the continents so far and I have reserved travel and accommodation without much problems so far. Prior to my visit to Glasgow, Scotland I booked a hotel through Booking.com for the first time and set off on the train to Glasgow. I received a call while I was on the train from Booking.com stating that the booking I made through their website has been cancelled and they might be able to find me another accommodation. And this was just minutes before I reached Glasgow.

Booking.com are allowing and promoting fraud. The best way to use Booking.com is to use an old credit/debit card, so it can't be charged in advance. They also don't allow you to leave feedback on places you have stayed, if the booking is cancelled by the accommodation. SO, what do they do if they have a problem with you (i.e. looks like you will complain about sub-standards)? They cancel your booking or put you as a no-show. Don't use Booking.com.

Free Cancellation? Not real. Option to pay when you arrive at the hotel? False. They used my card and took the money 2 days before we were even supposed to check in so we try to cancel because of their dishonesty and they tell us over the phone that their company doesn't do free cancellations. They then give me the hotel phone number and tell me to talk to them because they do the cancellations and refunds. I call the hotel and they are upset with Booking.com because they get this situation a lot and tell me that it's completely out of their hands when we book with a 3rd party and that Booking.com is giving us "the runaround". No money returned and no cancellation done. DON'T USE BOOKING.COM!!!

Used the site 2x to book a hotel in Niagara Falls. Both times the hotels were below average yet rated higher and both times I paid more than Booking.com posted on their site. Will never use their site again.

Booking.com's free cancellation policy/cancellation dates are complete bs!!! Do not give this company your cc info. This company should be prosecuted for false advertising/theft!!!

I submitted 2 hotel reports to Booking.com recently; only the positive one has been published. It's one of the reasons why I'll not use their services anymore. I can see you absolutely cannot trust that website and their ratings.

After arriving in Batumi, Georgia I found out that my apartment booked and confirmed by Booking.com has been rented out to somebody else. I spend 3 hours on a street to find any other accommodation. To all my e-mails to the customer service, I have had no any answer. It was also impossible to call Customer service because all reps were permanently busy. I will not recommend Booking.com to anybody.

We arrived to be shown to a completely different villa. It was smaller in all ways and far less well-appointed. I have given two pictures of the villa, two from Booking.com website. Can you guess which is which? It is pretty obvious. The air conditioning did not work in the living room/kitchen/dining room, and the rep said he could not get it fixed. He denied it was a different villa (although he gave us the owner's phone number who said he offered to rent them his villa to help them out with a double booking) his boss swore at my wife (who speaks the local language fluently) on the phone.

Please be very careful of booking any hotels on booking.com. We booked a hotel on their site called Hotel Pomezia in Rome. The owners were wonderful but the site failed to disclose that there was no elevator. We were a party of 8 with 8 huge suitcases that we had to carry up 4 flights of stairs. It was horrible.

These people are crooks. I tried to cancel after just 21 hours and they refuse to give me back my deposit even though their web page says that there is no credit card needed to make a reservation as you can see in the image I'm attaching. They working in conjunction with Booking.com who are also crooked. I intend to take this up with my credit card fraud division. Don't book with Bookings and don't stay at the Herbert Grand in Kingfield Maine.

We used Booking.com to book two hotel rooms. Almost a week in advance we suffered a personal emergency and quickly called to cancel and were told that we would still be charged for both rooms for one night each. I can't believe that there is not some accommodation for people who can show proof of a life-altering event. They should be ashamed of themselves. We will never use them again and I will blast social media with negative reviews so others know better as well.

We were looking for a hotel in Wichita and Booking.com had a low rate of $51.00 per night. I selected it and reserved the room for two nights. The total bill came to over $160.00. When I called about it, they said the $51.00 rate was only for one person. It did not specify that when I made the reservation and they refused to make it right. We have used Expedia and Priceline on many occasions and never had them use these dishonest tactics. We won't be using Booking.com in the future.

I was booking hotel and it was free for rent in these dates, at least, that told Booking.com. After making my reservation, they reserved my money, ok, it was understandable. After some minutes, Booking.com told us that this hotel is already reserved for someone. They asked me to cancel my reservation and if I want, make new one, they promised to pay difference between these to hotels. Okay, I canceled it, my money, what was reserved before were gone and Booking.com dont answer to my mails anymore.

I am taking the time write this review concerning Booking.com which I used to reserve a hotel in Ko Phi Phi, Thailand. I secured a reservation at Nice Beach Hotel in Ko Phi Phi, Thailand through Booking.com for 240$/night for a studio. When I arrived, after paying for our 4 nights stay, we were lead to our room which was not at all what I had reserved. My reservation confirmation even contained pictures of the studio. The room I was assigned was not the same size nor had the same number of beds. The manager of the hotel said it was not his problem.

I had gone to their site and got the impression I was just holding the booking for 2 nights at Sheraton Dubai Mall of The Emirates. When the email arrived it stated that it was non-refundable and the booking was confirmed!! I wanted to hold the deal whilst I shopped around for cheaper. I found a better room for cheaper, including taxes, on TripAdvisor. When I called Booking.com I was told that they could not see this better rate and that I was stuck with my booking, the cancellation fee would be the entire 1200AED.

I booked hotel 07/29/16. Booking.com stated: "Cancellation cost - Until August 29, 2016 11:59 PM [Cabo San Lucas]: $0). I cancelled my reservation 07/31/16 and received confirmation in which it stated I did not owe any fees. But the same day I'm being charged $120. I tried to contacted them but was unable to receive any reasonable explanation. Very wrong way of doing business.

I booked a hotel a month in advance in NY through Booking.com. Using this site saved me over 40% off the hotels rate on our 8 day stay. Every page at Booking.com said in large letters "No Cancellation Fees"... or "24 hours, No cancellation fees"... Seemed like a no brainer to lock in the hotel and lock in the additional $$$ savings. That night my wife and I took time to investigate the hotel, location, and sleeping arrangements. The townhouse style room (upstairs & downstairs) with almost 1000 sq ft that slept 3 only had one bed? We found the hotel was built in the late 1800's?? Renovated 10 yrs ago? Oh no, great location - but the pictures on Booking were so professional and looked so warm and inviting?? Time to find independent reviews on this hotel - not on their site or Booking. Not good! "Smelled old/musty", old Smokey smell - no way.

I booked a room for a friend overseas. When I booked, I called to ensure that my card would be the one charged for the room. Booking.com assured me that my card would be charged as I booked the room and that the individual that I booked the room for would only be responsible for incidentals. A week later I receive a call from the individual that I booked the room for stating that their card had been charged and not mine. I called Booking.com to resolve this issue, so that they could refund the individuals card and charge mine, as this was clearly the error of Booking.com.

This is the second time I have experienced an at least misleading, if not fraudulent incident with Booking.com. The first was with the Biltmore Hotel at North Lake Tahoe, where I secured a room which I thought was at the Biltmore Hotel but was actually a dilapidated excuse for a motel the company owned across the street. The second was just yesterday when I booked a room at the Montbleu in South Lake Tahoe, and received a receipt saying the price (with tax) was $203.39 (in big bold print). However, in very small print, at the end of a whole section of very small print was a statement saying: "Resort fee subject to a 13% tax that is not included in the quoted rate."

They are fraudsters. They sell and market a different product and keep all the hidden costs hidden and then they charge a very large fee. I was told I had to be USD663 and when I see my bill with all the additions it was almost 50% more and I ended up with a bill of CAD 1176. I really got a shock as I planned to use the extra cash for expenses and food and not having that - I have to give up on a meal/experience which I could have enjoyed. I am staying the Wyndham New Yorker and they pass on all the blame to Booking.com as they don't care as they have been paid upfront by Booking.com so they are secure. Never book with Booking.com - go with Expedia as they tell you all the charges upfront with no secret charges and you will always have a great experience!

I cancelled a hotel reservation 15 minutes after making it for that very night. Booking.com never communicated with the hotel until a day later, and the hotel charged me full price for a no show. When I called Booking.com, they said they couldn't get a hold of the hotel, that they didn't answer. They also didn't have proof of my cancellation until hours later, because their site was overloaded. So who gets stuck with the $116? I do of course. They won't compensate me and will do nothing. Do not use them. They don't communicate well and are lacking in diligence and good business.

Not the lowest price as stated in their advertising. Their customer service is very poor, and not helpful at all. I would never recommend Booking.com to anyone nor would I ever use their services again.

The worst experience possible. I cancelled my reservation less than 24 hours after booking and way more than 24 prior to actual reservation date. I received a cancellation summary in which it stated I did not owe any fees. A week later I'm being charged. I contacted them and the representative stated it was because I didn't cancel it by the 26th, which is absurd since I didn't make the actual reservation until the 27th, so how in the hell can I cancel something I had not yet booked. Stupid stupid stupid. I went to hotelplanner.com and they were great! Better prices, better service.

I have 3 bookings of Casa Heinrich Guesthouse for 3 nights and 5 people. I have prepaid to Casa Heinrich Guesthouse already in May. It's shown in my credit card document. In July I just modified the names of someone in my group but Casa Heinrich Guesthouse charged 198 CHF in my credit card again. How to get the pay-back. Thank you.

One of the things I hate the most about booking.com is how you they play with prices and people's vacation. It looks like they have an algorithm that when you show your interest in a hotel, they start to increase prices. Once I was about to buy a really good offer, the website did not worked properly. When I went back in, the price had increased 20% in one minute. This industry definitely needs more competion, so websites like booking.com don't step all over travelers.

It's very hard for Booking.com to match prices. It's just like Priceline.com. They wanted me to email her the price so I did and they still didn't change the price on the hotel stay. I waste an hour and I won't tell anybody about it but if I do it's going to be bad reviews so people are bad in business. They should lose everything. I read something about Booking.com and Priceline are the same business and they still have bad ideals. Maybe I should start one of these businesses up then I could hook their pocketbook.

Unfortunately Booking.com acts like a messenger only between the customer and the hotel management and has zero power to force a solution onto hotel management despite being convinced of the server issue and discomfort a customer had. Worse of all that I had a voice recording confirmation from the hotel management confirming a refund but when hotel management went back on their statement, Booking.com couldn't influence or even attempt to convince hotel management of the issue.

Booked a room in Toronto area via www.booking.com. Arrived to the hotel and was turned away by front desk. Was informed that the hotel was fully booked and the hotel staff did not know why www.booking.com was reserving rooms as other competitor sites were well aware that the hotel was fully booked. I have sent an email immediately after the encounter - no response. Ended up sleeping in the vehicle as it was 0100 hours.

I booked the Holiday Inn in OCM for a weekend in August with Booking.com (first time user) and found out 2 weeks before we would be unable to go. I called the hotel after cancelling with Booking.com and receiving an e-mail that they contacted the property and I could reschedule. The property insisted the changes had to be made through booking.com. You cannot reach them by phone. I tried numerous times throughout this process and I was put on hold forever!! The Holiday Inn very graciously called me back after I explained my dilemma on the booking.com e-mail and refunded my money. I will never use booking.com again.

I am sorry I try to keep my personal stuff off Facebook but if I can prevent one family from making the mistake we made it is worth it. After sleeping on this for one night - I am still upset with www.Booking.com. After having a confirmed reservation since July 28, 2016 and my credit card was charged on July 8 Booking.com canceled our reservation less than 24 hours before we were to leave. They stated the property was overbooked. Sun Property Management who oversees Crystal Towers in Gulf Port Alabama stated they have been overbooked for some time.

I booked the wrong date. I IMMEDIATELY cancelled the booking within minutes after I realized the wrong date the next night rather than that night. I remember clearly that it came up to say that I would not be charged. I have since been charged more than 48 hours after the booking had already been cancelled. I don't have this kind of money yet my credit card gets charged. You email Booking.com and they say nothing they can do after countless emails getting nowhere. What a joke. It is LIKE BEING STOLEN FROM that they can do whatever they want because they have my card details.

Booking.com has developed a way to inflate the rating of the hotel. They ask you to say something positive about the hotel and then ONLY use that information on the website. This gives the impression that people had good experiences in bad hotels. It isn't right from a consumer standpoint. I prefer to look at Yelp now because Booking is so dishonest and the reviews and ratings they are using are certainly NOT accurate reflections of what I have experienced in my stay. It pays to keep that in mind.

Having received confirmation of my booking I then needed to cancel and Booking.com required both the Booking reference number and a Pin NUMBER! Both should have been on the confirmation but I had NO Pin number quoted and the website cannot proceed without this - also there is no other way to contact them. I eventually wrote to the headquarters in Netherlands explaining everything and their reply asked again for the Pin number, ignoring the original details I wrote about. Booking.com is hopeless and I will never ever use them. I am a pensioner and have been conned, it's time this company was investigated.

Surprise cancellation on my last two days on my vacation! They claimed my credit card was declined and I called the hotel last minute and the same card was accepted but at a significant higher rate! Never again will I use this site!!!

I made a booking through Booking.com and cancelled it by mid-May. To my surprise, the hotel sends me an email 15 days before the check-in date asking my time of arrival. I reconfirmed cancellation of the booking but I was fully charged for the 4 days I initially booked. Will no longer use Booking.com!

Set up a reservation for a 2 night stay in Gaithersburg MD. Price was confirmed by the manager. Called the day before to reconfirm and the price went up $150.00 dollars because Booking.com doesn't account for deposits when they give you the price for the room. They are horrible for not adding all the actual charges.

I've made many reservations through Booking.com over a number of years, both for domestic and international travel. Based on my experience, I was comfortable that Booking.com was thoroughly reputable and reliable, and that I was aware of the rules of engagement. Not so it seems. Leaving planning for a trip to western Canada less than two months to departure date (during school holidays rather late), I booked accommodation at Studios on Thurlow Street, Vancouver BC using the more expensive "Free Cancellation" option. I did this because I wanted to be sure of accommodation on arrival following the very long flight from Sydney Australia and didn't have time to fully research alternative accommodation options right then. Despite following the usual reservations process on the Booking.com website, I didn't realise until days later that I was actually booking through Flatbook.co a company I'd not encountered before.

In a touring band I booked a cheap room for one of our stops in Cincinnati. We are used to low quality budget hotels but ever we were shocked at the condition of this place. The hotel reeks of a deep mold smell that within 60 seconds of entering you are short of breath. The place looks nothing like the picture on Booking.com. The room has black dark mold in every corner and bodily fluids on every surface. We tried different rooms and it did not get better. We decided to leave when there were people in the parking lot actively waiting by our waiting for us to turn our backs for even a second. The Manager is never there or does not exist. We checked out within 20 minutes and stayed elsewhere.

Made this reservation 3 weeks in advance. Received email 4 hours prior to check-in on the DAY OF reservation, advising the reservation "could not be honored" due to the hotels restrictions on their pet policy. Why would this not have been addressed on the reservations inception?! Why would the pet policy not have been included in the booking information, when not one, but two pets were specified in the reservation? Why would this be left until the DAY OF THE RESERVATION to communicate? This blatant negligence resulted in the customers being forced back onto the highway at night, in the middle of tourist season, when all other potential accommodations are completely sold out. Shame on Booking.com!!

I booked a three night stay through Booking.com, and received a confirmation of the transaction. 5 hours later I received a message from the hotel that they had no rooms available to fill my Booking.com reservation. When I contacted customer service at Booking.com, I talked with a representative that had poor english speaking skills, and was not helpful at all. When I tried to cancel the reservation online, it wanted to charge me $199. I called Customer Service once again at Booking.com, and she was able to cancel my reservation without any charges and told me that she would have to research to find out what happened. The exact same situation occurred with my daughter at the same hotel, and Booking.com.

I was very disappointed in the advertising of how the refunds are handled. Booking.com's regarding each individual hotels policy on cancelling. In most cases when I have booked a room in the past I am given a 24 hour cancellation window. I booked the room on a Thursday for a Sat am check in online. We cancelled the plans and I called the next morning to cancel.

Just a week ago, I registered a new account with Booking.com when my husband and I were looking at a place to stay for our next holiday in Ecuador. I spent some time looking at some places. That was on a Saturday. On Monday, I started getting strange and aggressive emails from a person at "Quito Airport Suites" in Ecuador. This was a place I had not viewed at all in my searches and I had no idea how this person was able to access my personal email account - an address I rarely give out to anybody. I certainly gave no such consent.

Planning a month long trip to Europe for the Spring and as I have begun making reservations on Booking.com, I have discovered at least 3 of the hotels immediately charged my credit card rather than waiting until arrival as booked. Called customer service, their response is, "Who cares? They will issue a refund." This is causing me to have bounce/over limit fees on my cards!

When I first book the room with Booking.com I did it because it said was a free cancellation and no money would be taken from my account until the booking day. Two days later they took the money from my account and when I called them they told me there was nothing they could do about it and told me to call the hotel, which I need and the response was call Booking.com. I may have lost my money but I will make sure of not use Booking.com ever again.

"Booked" hotel in Gatlinburg, TN. They dumped me in a DUMP sister-hotel in a town 9.5 miles away. Total bait and switch and they won't own up to it. They screwed me out of $200 and are trying to pay me $50 to shut up. Scam company. Buyer beware.

My concern is, does Booking.com requests a business licenses from hotel or property owners? Property "Casa di Lu" has definitely not a business license. On the night of 17/02 I arrived in Bergamo late because of late flight and immediately departed to the Casa di Lu address. On the street of correct address front of apartment building I asked 4 people individually if they know about property or hotel "Casa di Lu" and all of them replied that never heard of and there is no hotel in that area. After I saw a lady organizing household waste around apartment building and I asked her if she knows "Casa di Lu" and she replied that she is building manager and number of people were looking for hotel and that she suggested to try one of names (apology I do not remember the name and surname).

We booked a room at Quality Inn in Lincoln City through Booking.com and when we showed up they said they were overbooked and didn't have any rooms available. Not only did they not apologize for this but they couldn't have cared less about the situation they put us in. We had driven several hours with a newborn and now had no place to stay. It was the single most absurd and terrible customer service experience ever. When we called to complain to Booking.com they denied responsibility and did nothing about it.

I booked an Apartment in Glasgow near the airport for the 20th July 2016 for 1 night. I was unable to make that booking, so I called from Cyprus to cancel the booking, hoping they could rent it back out in time. What they did was still charge me the full amount, even though I called to cancel 3 days prior to the booking. So why bother to cancel? They will get paid anyway and can't rent it out again, and won't get double the money. So for 1, I will never book with them again and 2, if you ever do and can't make it, they will charge you the full price of the rental anyway, so don't give them the opportunity to get double rent.

I wanted to go on a 3 night vacation, so I booked the room. When I booked the room it didn't say it was free cancellation, even though Booking.com does run commercials now where they advertise free cancellations. I was aware that I would be charged if I were to cancel. After I had booked the room, which the stay was only 5 weeks from the time I booked it to when I was to go on vacation, I was able to see a page that stated that if I were to cancel up until 4 weeks before my stay I would only be charged something like $49. After that first week if I were to cancel I would be charged $400. Not only was that insane on their part, I was told that the hotel, not Booking.com, would have to pre-authorize my card for one night's stay. A few days after I booked the room I wasn't only charged one night's stay, my card was charged for the entire vacation. I didn't want that because I had intended to pay for my vacation at the hotel in cash.

I booked a room last night and received a confirmation email from Booking. After driving 2 hours, when we got to the hotel -- they did not have a room for us. I contacted the customer service of Booking. The agent was very nice and courteous but I was on hold for 10 min before I got a person. Now it is past 11 PM and the hotel was sold out. It was a situation of hotel saying g they didn't get the fax and booking saying we sent the fax. I don't know who is right. But I am very DISAPPOINTED with the whole experience. We had to book another hotel on our own and get there at midnight! I will not be using Booking.com again.

I was booking a hotel in Miami and I pressed "Free Cancellation Pay on Arrival". I proceeded to Booking and shortly after I received a confirmation email of a "Non Refundable" booking with a cancellation fee of $588. They provided no phone number, I called the hotel directly and told me they have a 72 hour cancellation. Took free policy but yet they charge you a cancellation fee, but have to cancel through Booking.com

I booked accommodation for 1 night with my daughter before my granddaughter's christening. Following a long drive down to the south ending in winding along country lanes, we arrived to find the hotel had closed down. Having no indication of this from the company we then had to ring alternative hotels within travelling distance of the church. After a frustrating hour we eventually found somewhere with a room within an hour of the church for the following day. I have used Booking.com many times and feel disgusted that they took and confirmed the booking but didn't bother to inform us of the problem or attempt to provide an alternative.

BEWARE!!! The commercials on tv are a complete joke! The website advertises free cancellation. It's been over a month and I still have not received my refund of $300. Every time I call I get a completely different explanation of what the hold up is. First I was told to call the hotel directly. The next call I was told my refund would take two weeks. The next call I was told to send them a screen shot of my cancellation. The next call I was told they never received the screen shot. The next phone call I was told to send them all of my bank statement info with the charge and my account number.

Website said clearly booking was pay on arrival. Within 12 hours one night's payment was taken from my account. When I queried this was told it was in the t&c that could do this. Very misleading. Cancelled booking. Will never use again.

I reserved a room for $2603.00 for seven days at Mar Vista Grande with Booking.com. After I pressed book to reserve and gave them all my payment information they charged me $3373.95 in taxes and a daily linen fee. But then they charged my credit card $3385.00. I immediately wanted to cancel and Booking said I could not cancel the room. I then called the Customer Service and they were rude and refuse to let me cancel. So if you don't want to be ripped off stay away from Booking.com. They should be charged with theft by deception. They add on all kinds of stuff when you press book, and they refuse to let you cancel.

I made a reservation online and did not read anywhere about not being able to cancel it. I was told one price then advised after my reservation was made that the price is subject to change at their discretion. Not cool! This is a horrible site to use!

I made two reservations for two rooms with Booking.com. When I made the reservations it advertised on the website: "Free cancellation for selected rooms." No further details were given regarding cancellation policies. I had to cancel the reservation: one less than 24 hours, the other more than 24 hours before my scheduled arrival and was charged a total of $430. The information on the website is misleading if not fraudulent.

I book a reservation online to stay at a hotel in Myrtle Beach. Booking.com said I would have 7 days to cancel. Well after thoroughly investigating the hotel, I realized the reviews were horrible. So I cancel within 24 hours. The hotel already had charge my credit card. So I called them and they told me I had to call booking.com... Of course... There's nobody to call. This website is a scam. They show false review so you will book. Charge your card. And then the hotels will not give you your money back. I wish someone would help. BUT I GUESS THIS IS WHAT HAPPENS WHEN YOU BOOK FROM MONEY SCAMMING WEBSITES.

I booked one hotel at InterCityHotel Dresden Germany on July 2016 through Booking.com. Due to system error by PayPal, my account was charged 2 times for the same date, same hotel, and same room. I got notification through email that booking was successful for 2 rooms. I immediately email Booking.com and they agreed to cancel the room with cancelation fee about one third of the room fee. I replied to the email and I agreed. When I arrived at the hotel the hotel staff also agreed to refund two third of my money. But after I came back to my country, I checked my PayPal account and they only refund me 10% of the amount. I immediately emailed Booking.com customer service and there was no response for three days.

I booked a room through Booking.com. When I arrived at the hotel, the hotel stated no reservation was made. I had to sit outside for 2 hours trying to get them to clear this mess up. The hotel stated they could charge us for the room, but Booking.com had already charged us. Needless to say I finally got in the room with 4 hours to sleep until I had to get on my plane. Never again. No discount, and paid for a room just to sleep for 4 hours. Whereas if they had done their job I could have had 10 hours. 6 hours total of trying to fix their mistake.

OMG. Never again. No care factor, no customer service. Polite to talk to but no action. Never give these people your money. On hold for hours, many promises, no solutions, no care or sense of customer service whatsoever, happy to leave families stranded all over the world. Shame on them. You need to audit this company and hold them accountable for they misrepresent everything they promise. Try and ring them you get Singapore, Seattle, etc. etc. etc. Finally put you on to supervisor that promises to fix everything and does sweet nothing. Never never again. I will send my message loud and clear. Shame on them.

Have had 9 bookings with Booking.com from 2007, including 5 in the last few weeks during a visit to Canada. 8 of those booking have gone well without incident, but one has gone wrong in that there was a double booking. This did not show in my itinerary on the booking.com app - on that I had booked for just one room. The receptionist on the hotel desk informed me that via Booking.com I had booked for two rooms on the same night, said that they would cancel one of them and there would be no charge for the second room from the hotel. She warned me that they had had this issue before with Booking.com and advised me that Booking.com might well charge me for the two rooms.

Recently my daughter and her partner and my wife and I stayed at the Golden Moon Suite Hotel in Hanoi, Vietnam. We had both booked rooms (separately) through Booking.com. A few days after our stay we received advice from Booking.com that our reviews were online. This was surprising as neither of us had written a review or had received an email from Booking.com inviting us to write one. When we looked at the reviews we had supposedly written it was obvious they had been written by someone who spoke only basic English and were very positive about the hotel.

I made a reservation for two rooms - the first room was starting a day earlier, the second one a day later. The first one was charged to my card - the second one for what ever reason was rejected by the credit card company. They sent me a message to re-charge to the credit card, which I did. Without any notification, the second reservation was canceled by the hotel (without making any attempts or notification to me). My entire trip was thrown off (the day before the trip) and I had to cancel the first room as well. I spoke to booking.com to see if they can avoid charging the first room penalty fee (because the cancellation was instigated by their action). They refused, they told me I need to talk to the hotel directly, the hotel didn't have any incentive to give my money back. I am never booking with booking.com again, they don't stand behind you when bad things happen.

I had a flight change and needed to book a hotel room from the airport. When looking at the area on their site I chose the wrong airport. Correct city not near the airport I needed. I called customer service and asked if I could cancel my reservation. I was told "NO. ALL SALES ARE FINAL." I asked the representative to find me a cheap hotel near the airport I needed. She booked me at a hotel for $300.00 per night. Said it was close to airport. Ended up costing me an additional $50.00 each way for taxi. I WILL NEVER BOOK WITH THEM AGAIN. I will sleep in the airport before I book with Bookings.com.

As a licensed guesthouse, we advertise through a few booking systems, Booking.com has been the worst and falls far behind its competitors. The Booking layout on its website can not be customized even by the owners, it is specifically designed to have this easy booking and free cancellation look in order to attract quick bookings. So hotels like us who charge a full deposit in advance and have a strict refund policy are expected to be in clash with the customers all the time. Every time after receiving a booking from booking.com, when we notify guests about the prepayment policy, they became apparently confused and just canceled right away.

Stay away from Swiss Star hotels and booking.com - My fault for not reading the small print. However this hotel/apartment gives no customer service. When I booked the reservation they immediately charged my credit card the entire amount. About 3 weeks later our airline had a schedule change so I emailed Booking.com just to change the date of the reservation by one day. I did not cancel the reservation. This was 2 1/2 months in advance of the reservation and rooms were and still are available. It took 6 weeks for Swiss Star hotels and booking to tell me "no" They have a strict policy of no changes and no customer service. Booking.com gives lip service but does not try to help once they have your money. Never again will I book through Booking.com.

Reservation. Call center never answers calls and they never get back to queries or complaints on time. Very poor customer service.

I have around 16 months traveling, between Aruba, The Netherlands and Spain for business, and use the site often. However the last time I have an terrible experience, I book hotel La Florida in Alicante, Spain and I specify that my flight was arriving late at night. I always print my reservations as backup. When I arrive to Alicante and ask the taxi to drive me to the location, the taxi driver told me that that hotel doesn't exist! I show him the reservation paper and he told me that there was a young center and not a hotel. Anyway I ask him to drive me there, we went to the whole street 3 times and not a visible sign of the hotel. I ask the taxi to drive me to another hotel.

I cancelled a reservation that I made for July 6th on June 28th, and I received the confirmation email saying I didn't need to do anything further. Well the hotel authorized my card on July 6th, causing several issues with my bank. As a result, I had no access to my funds during my vacation and have had to continue waiting for the authorization to fall off. In the meantime, Booking.com has pushed blame onto the hotel. They refuse to take accountability and fix the situation. One of the leads, Olga, even refused to let me speak to someone above her - I had to demand it several times before she let me speak to Trisha. They both told me that they don't have any corporate offices in which to file a complaint. Lying to your customers is not only unethical, but the worst kind of service possible. Will never use this unethical company again. Readers beware!

Horrible, nightmarish experience. We booked a Florida Condo resort for a 4 day and 3 nite stay through Booking.com. After booking through the company the resort immediately charged us the full amount and more for the stay at a cost of $1,258.27. Booking.com sent us an email confirming the stay and room for the July 14th thru July 17. This was booked in late June. When I contacted Booking.com to request a specific floor request, they said request was submitted to the resort. I again contacted booking to make certain request was send in and they suggested contacting the resort, however when I contacted the resort they did not have us in the system even though they charged our checking account for $1258.27.

I have booked many times with Booking.com and never had a problem. Recently, I accidentally booked a hotel for the wrong day, it was a non reimbursable room - absolutely my mistake. I was tired and didn't realize the booking system had automatically chosen dates a week later than I wanted. I called the hotel and they were full up for the night I wanted and mentioned getting a refund but that I had to speak to Booking.com, so I called Booking.com to ask if there was anything that could be done. They got back to me very quickly to say the hotel wouldn't allow me a refund but would change the date of my reservation. I spoke to the hotel and eventually got my reservation changed, spoke to Booking.com again who got everything in writing for me, changed my booking online etc.

My boyfriend and I went to Destin, Florida from Houston, TX. We drove all night non-stop to get to Destin. We booked a hotel through Booking and we called to check on the reservation. The hotel told us to give it a bit to update into their system. We were at the beach so we figured we would call back later. About 3pm we decided to head to the hotel. Halfway to the hotel (that was 45 minutes away) we called the hotel to check the reservation. Turns out Booking had overbooked the hotel and was supposed to call us before noon that day to try and fix the situation. Not only did they not call us, but we were given the runaround after 30 minutes on hold trying to contact them. We not only didn't have a hotel to stay in but we had to start the drive back home because we could not find a single available hotel room anywhere. Booking could not find us a hotel room anywhere.

I made a booking with them then canceled on Jan 15th. Well I check my bank account on July 5th and they charged my card $202.00. I called immediately. They said that I did a no call, no show and that I was charged because of that. There was nothing they could do, I had to call Booking.com. I called them, they did confirm that I canceled 6 months prior and they called the hotel. They will refund me my money.

I booked at Booking.com for Razorback Ridge at Coral Ridge from June 25th to June 27th, 2016. When I arrived, the unit was occupied. I contacted the property owner and was given another unit 20 minutes away. We had to drag our 3 young kids all over the place when it was 110 °F outside. It was 20 minutes away from where we wanted to be and AC unit did not work for the first day/night. Until now I have not received any official apology from either Booking.com or the property owner.

Had a bad experience with my reservation after set in stone to pay a certain amount through booking.com (the hotel itself 2 days later charges an additional fee to my account of approx $70). They said don't trust booking.com. They do it every time they make their profit charge a certain amount for the hotel's profit than in the fine print. They tell you additional charges may occur from the hotel on behalf of your reservation. I'm very dissatisfied because I thought I locked down a good rate but with the additional charge from the hotel. I just should of made the reservation through the hotel. At least it would had been cheaper.

Long story short I booked a hotel and didn't receive an email confirmation so later on the same day thinking the first booking hasn't worked I booked again and received a confirmation. A few days later I decided to stay at a different hotel and cancelled my booking which should have had no cancellation fees since I was cancelling over 7 days prior to arrival date. But it was charged because it turned out I had 2 bookings as the 1st booking did go through and the reason I didn't receive a confirmation is because I misspelled the email address (it was missing one letter) and so I was charged because it was a non-show. My fault?? Yes however a day after I cancelled the booking the booking.com somehow realized I had two accounts and offered me to merge them together and so I did. After merging the accounts I still only see one booking for that hotel which is the one I cancelled.

I booked reservation May 8/16 thru Booking.com at Zakske13 B&B in Brugge Belgium, had to cancel May 23/16. We booked for 3 days and had to prepay by credit card the 1st night. We got the cancellation ok from Booking.com but was told the B&B had their own cancellation policy. Contacted them and they would not refund the 1st night, although we were well within their cancellation policy. Booking.com would not help me on this, and I think that is up to them to fight for the customer.

For all of you who are still considering making a reservation with Booking.com, please be aware that if you'll ever need any help from their customer service you'll be up for a surprise and certainly not a pleasant one. Up until now, I always thought Booking.com is a professional company, one that I could trust in the case of need. How wrong I was. Booking.com is insisting that I made a reservation with their system. A reservation which I don't remember that I ever did. When I confronted their customer service asking how come I've never received any confirmation email for this reservation they claimed I entered the wrong email address (@gmail.om). How come their system is allowing me to complete a reservation with a clearly illegal email address?? Anyone heard of a Gmail address that ends with '.om'?

Be careful. Many are stuck in sticky situation. Never book with them. Cancel your booking last minute, refund missing in action, pushing you to all different customer service, so your case is dragged on for AS LONG AS POSSIBLE!! Was at the Cannes Lions Festival at Cannes, last week. I had CONFIRMED a hotel of Booking.com at the weekend before, knowing that everything would be fully booked out otherwise. Then the day before check-in, I received a phone call from Booking.com saying the hotel that I booked "double-booked". And as a consequence of their fault, they would need to find me another one that is walking distance from the festival. I said yes believing they would be professional and solve the situation for me.

I had reservations I booked through Booking.com at a Best Western near the airport. When I arrived there about 8:30 pm I was told that no reservation had been made by Booking.com and they were full. I had my email confirmation in hand and called immediately. The gentleman who answered the phone was apologetic and said he would talk with the front desk and see what he could do. He did to no avail so he said he would make a reservation a nearby hotel. Shortly he had a reservation made at Quality Inn. Regretfully not the one close by (which I found out the hard way) but one that was 10 miles further from the Airport at a price 40.00+ more than my reservation at Best Western. Again he was friendly and said send in my folio and they would reimburse me in 5 days or less.

I booked a hotel, Domino Boulangerie Studio in Geneva, on booking.com and was charged $269 2 months before the actual booked date. I immediately cancelled the hotel booking because I was not supposed to be charged ahead of time. Booking.com canceled the booking and assured me that my visa would be credited by Jun 9th. My credit card has still not been credited. I have been told by booking.com that this is my problem and I must contact the hotel myself because they have already asked them to credit my visa. Not the service I am used to from booking.com.

We booked accommodation through bookings.com and was led to believe it was a fixed price in Australian Dollars. When you receive your credit card statement the price has altered by $25 than originally stated. After you have booked you get the fine print that it is an approx price and will be charged in the countries that you are travelling to currency which alters the price. When I spoke to Bookings.com I was advised the prices you see on their site are only guesstimates. Then you are charge another fee by the bank to transfer the currency. You can get the same properties for reasonably the same price on other booking sites that do not do this to their customers.

Upon first visiting Booking.com I was very surprised with the number of matches it found for my search for 1 room that could fit my family of five. Happily I booked one of these results. Shortly thereafter I contacted the hotel to confirm that indeed my reservation was for 1 suite (2 connected rooms). They informed me that it was not and that they would not refund the reservation. Calling Booking.com yielded no better customer service, they would not refund the reservation or substitute for a suitable replacement. The customer service for this website is horrific, they basically blame the customer for making a bad selection and refuse to help. I might have been able to understand this if the reservation was due in a short period, but it was for several weeks in advance for a busy summer weekend. For a company this large to have such toothless customer service to help when problems arise is unacceptable.

This company keep misleading consumer in booking for hotels and apartment and illegal advertisement. I was browsing through Booking.com and they have on the web page all the information says "please choose your booking without pay for the reservation and you can cancel any time", and they list A/R and open check in and out, BUT when you finish booking your reservation they show you completely different rules and obligations that are full of new charges for instance Euro 30 for check-in at 12:00 noon, and you are forced to check out at 11:00 am. (Is it less than 24 hours.) Where is the local and international laws and Chambers of commerce in the countries a consumer buying these service. Especially in Europe, they charge Euro 30 for everyday for cleaning and nobody come to clean, and some say Euro 30 for cleaning the first day and Euro 30 for checking out.

We were spending one night there so I book a room through booking.com... My husband is a retired veteran... The hotel said if we had just called we could have gotten a discount of $60 less than what we paid... be because of use them we get NO discounts... We were very unhappy. I will never ever recommend them to anyone.

We had booked the Wyndham Garden inn in Trenton back in March for a July 4th weekend convention, and when we did the booking thru Booking.com, we received confirmation that the rooms were booked and there was no further action needed. The past week we contacted Wyndham Garden inn in Trenton and they said they did not see our names listed for the July 4th weekend and that all the rooms were taken. So going back to customer service at Booking.com, they said are sorry and an error likely happened, and that they would find us a room elsewhere. There is poor coordination on Booking.com with the hotels, they are not reliable, so please do not do any bookings thru Booking.com. There is no guarantee that you will get a room. How can they send a confirmation and not acknowledge the booking? I don't recommend Wyndham at Trenton nor Booking.com.

I booked a hotel for an upcoming trip. While I usually check multiple sites, including the hotel website, I didn't for this hotel. Immediately after I booked with Booking.com, I went to the hotel website and saw that their rate was 18% less! Over the course of 4 nights for an ocean front room, this was a substantial amount of money.

Like another review the Park Hotel advertised free cancellation on their hotel. I selected the hotel specifically because the point I selected it had free cancellation. To the next page, free cancellation on all the photos. I selected the first rate in the list thinking everything was free cancellation. Little did I know they had a column where some rates were free cancellation and some were not. I was moving quickly and thought I was already in a free cancellation zone... Turns out the first rate I selected was a prepaid rate. Like the other review the hotel would budge, held to my booking even though I called as soon as I found out and they had plenty of time to rebook.

It all started when we booked a condo through Booking.com and was billed in early May. On the day of arrival (May 23), we had trouble finding where to check-in and no one were there. After trying to call in with the condo manager and got someone to speak to, but was told the property we booked was NOT available! That literally destroyed the trip already. To be honest, this has probably little to do with Booking.com since they just agents, however, this is not what a consumer would care. Booking.com is still in charge of delivering customer experience.

I booked the NH Collection Roma Giustiniano Hotel thru Booking.com on May 23rd, cancelled May 28th. This was well in advance of the date a penalty for late cancellation would occur. I received a cancellation email but was charged $338 for a no-show penalty by the hotel anyway. Booking.com representative originally said there "may have been a computer glitch" and filed an investigation promising a follow-up within 48 business hours. I never got a call or email. I followed up and received very rude customer service claiming I had a second booking that I did not cancel and that I should have been "responsible to cancel my booking in time to avoid the charge".

My boyfriend and I used Booking.com to book a stay at the Quality Inn & Suites in San Ysidro, CA, for spring break in 2016. We booked 6 nights at a rate of $70 through Booking.com. When we arrived at the hotel, we were told that there was not a reservation under our name. We showed the hotel the confirmation email I had received from Booking.com. Apparently, Booking.com sends a confirmation email to the customer, but has to separately call the hotel and make the reservation on your behalf, and that was never done.

I used Trivago to find a hotel. Trivago connected me to Booking.com to make the reservation. While in the process of making the reservation on 6-21-16 for a stay on 6-25-16 the Booking.com website said that I had until the 6-22-16 to cancel without a fee. On 6-22-16 I tried to cancel using the link on the Booking.com confirmation link but was going to be charged the entire fee. I called CUSTOMER SERVICE at Booking.com and was told to check my reservation confirmation as to the cancellation fee.

Going to visit our daughter & her family in Las Vegas - we found ourselves in need of a hotel room at 10:00pm. Going online via mobile phone, we found a room across town through booking.com. Navigating through the dreadful construction traffic we discovered that our confirmed reservation did not exist! Furthermore, the front desk manager informed us that because they were booked to capacity, all third-party sellers had been shut down five hours prior to our arrival (roughly four hours before we booked)! Now, close to "The Strip" and an insane amount of construction traffic, [after what was already a long, challenging day] it took quite a while to get to a "sister" property only a mile away. Seriously, I am NOT a night owl and certainly don't enjoy the traffic conundrum we were in - - - that's why we moved out of Las Vegas a few years ago!

I recently booked through Booking.com, an overnight stay at the Travelodge in Merritt, B.C. I received confirmation from them, however upon arrival and after much searching by the desk clerk discovered there was no booking for me. Fortunately they had a room for me. Upon returning home I looked up my email confirmation and called the Travelodge to let them know. Once again, after much searching, they discovered that Booking.com had made the reservation in the name of my guest. Despite all the correspondence being from me, them having my personal information, and my CC number they are not willing to take responsibility for it. They, in fact, have emailed me indicating it is the responsibility of the Motel... when in fact, it is 100 percent their responsibility. I will never book with them again.

I see others have had bad experiences with Booking.com. DO NOT USE this site. I am having to call repeatedly for them to do something about this problem and still waiting.

Attitude with no empathy. Late last year when excitedly planning my vacation to Japan, I tried making a reservation at this traditional Ryokan in Kyoto. The reviews were awesome. I imagined the place to be one steeped in tradition, providing exceptional care with respect for its guests. It was not inexpensive. This would be a once in a lifetime experience. I attempted to secure the reservation through Booking.com but due to an technical glitch the reservation was never confirmed and I failed to receive the letter of introduction for the facility welcoming me and my family to old Japan. An alternate reservation was made elsewhere.

I've been using Booking.com since 2012 as it gives me the freedom to book multiple accommodations until I can decide which one I want to stay in. I like that I have the choice to pay when I get to the place I chose to book and their no cancellation fee offers. On occasions that I do need to use my card to guarantee a booking, there's been no issues. However, just a month ago, I realized that the card details I have in my Booking.com account is already expired.

I was a normal person using this booking agency to make my hotel reservations and eventually I was given the upgrade so-called title as Genius booker due to my continuous bookings I do with this organization. I had a booking made with this company for a property that I could not find and reported the matter to them as it didn't only cause me time but my money and after me sending emails, I was offered a refund. I took up the offer but only to be let down as I have not received it until today 18/06/16 and this has already been like a two-weeks thing dragging. At first, I reported the delay and was colliding with a few of their customer service rep and at one day, I called and spoke to their customer service rep who could not answer my questions and to add to it she never allowed me to speak but she asked me if I'm done or do I choose to speak more! One of the worst ever customer service rudeness I ever come across.

I used Booking.com to make a free hotel reservation. Then cancelled my reservation well within the free cancellation period. I was therefore completely shocked and outraged to see that my credit card had been charged for over a $1000 posted on the day I made the original reservation. I tried calling all the phone numbers on my Booking.com email receipt - they're all out of service. At the hotel itself - those too aren't in service. I've written to the customer service email address at the hotel and at Booking.com. I'm really worried. I can't afford to lose this kind of money.

Booking.com is dishonest and almost blackmailed me to pay for a hotel I did not stay with. Once you start making a hotel booking you will be confronted with additional taxes and hidden cost and then the booking becomes expensive than what you can have across hotel reception. Once you commit this mistake of making a booking with Booking.com they would start blackmailing you and would spoil your entire mood. Why should at all we pay more tariff than is available with MakeMyTrip or at hotel counter. My experience with Booking.com is very bad and they are dishonest people. I would not recommend that anybody should ever use it. If you wish to avoid spoiling your mood or unnecessary headache when you are traveling just avoid Booking.com. It's a non-Indian company and has got no respect for Indian clients.

Reservation to Red Roof Inn. Reservation made June 16 at 6:02 pm MDT. I cancelled reservation soon after I made reservation as I realized it was too far from the location I needed to be. Website clearly stated I will be able to cancel. I went through process and also went ahead and emailed for cancellation just in case. I called Booking.com a few hours later since no email response was made. I spoke to representative which put me on hold to call hotel. He then said he will not be able to cancel and I will be charged for a room I did not stay in. He confirmed he received my cancellation email but they did nothing to cancel and now they want me to pay for their mistake. I then proceed to ask to speak to a supervisor and representatives replied saying there is no supervisor. He said he was his own supervisor. I requested corporate office number and again he replied by saying there is no number.

I booked the Pantheon Inn in Rome with them 6 months ago. I had a confirmation number. One week before my trip, I reconfirmed. While I was on a sailboat in Croatia, they cancelled my hotel reservation for Rome. Their excuse was that "there was a problem with my credit card." I have a $25,000 limit and confirmed with Amex that they had NOT been contacted. Rome was packed and I spent a lot of money on calls to Booking.com and they NEVER got another room for me. The customer service was hideous. When I got to Rome, I discovered that they had rented my room at double the rate quoted to me. They nearly ruined my Rome vacation by cancelling my confirmed room and reselling it when the hotel was over booked.

When I inquired to Booking.com via e-mail about the hotel contacting me directly wanting 1/2 the charges only two days after I booked a reservation, there was no direct response to my question. I even requested for them to phone me to find out what was going on especially since the site said there would be no payment required until 30 days before my reservation (which was 3 months away). When I tried to find a customer service number, I found out there was no phone number to contact them here in the U.S. and that their company was based in the Netherlands. Then when the hotel contacted me directly (also via e-mail) wanting me to wire 50% of the charges to their bank account, that was a red flag. After doing some research, I found that there are literally hundreds of complaints about this site so I cancelled my credit card after giving Booking.com all my information.

I booked Global Luxury Suites at Logan Circle for one of my company staff through Booking.com. They sent me an email confirmation. The next day I called the number that was on my reserve to change the date. They told me they had one hour window for clients to edit the reservation after confirmation. This policy is not stated on the booking page. Furthermore, I found out through a representative's mistake that my credit card charge was actually declined. So what should have happened is that booking.com should have noticed me when I booked the hotel that my credit card did not go through. They did not inform me that my credit card company declined the charge. They went ahead and sent me the reservation anyway. I talked one of the representative on the phone. This is what she said. They tried to charge my card, but it was declined one time. They will try again later.

I made 4 reservations with these people totaling over $8000 and on one of my reservations they failed to add my uncle's wife to the reservation. After many calls and holding for hours, they promised me to add her and my credit card getting charged $874. A week passed and I don't see changes on the reservation or a charge on my credit card. I call AGAIN and they tell me I have to do it directly with the hotel and the hotel is charging me $1200. What??? They have notes of what they promised me. They have the worst customer service. This is the last year we will book any trips with them. I encourage you not to ever do business with this business.

We tried to cancel a reservation at a resort in Whistler, BC. 5 days after Booking.com said they cancelled but resort would not refund the 1st night (even with 36 days notice of cancellation), we called the resort to discuss. They said it was never cancelled. We had to call back to booking.com to cancel and it was not only difficult but they also claimed they had no luck refunding 1st night. Then we saw what the resort charged for the night. It was supposed to be 103.20 + tax. They charged $79.33 in just taxes and $192.14 for room and tax.

Hotel had no record of reservation. Not only did they not have a record, but they had been booked for that night 3 months prior due to a wedding. So it should have never showed up in the listings for that night to begin with. Apparently mine was the second party that night who had been turned away because we "booked" with Booking.com.

I booked a hotel through Booking.com to stay at the Sailport Waterfront Suites. After booking the hotel on Friday night I talked to my wife and she said she would rather stay someplace else. I called back to cancel. I got no answer so I left a message. The next day, Saturday, I called the hotel itself to cancel and again I got no answer and it prompted me to leave a message. I left them a message with everything they needed to cancel or call me back but nothing. Once again on Monday the day of the reservation I called twice more and once left a message.

History: my first reservation at an apartment was cancelled by the apartment and I needed to do a new reservation. Booking.com helped me to find a new reservation for a higher price but ensured me that the price difference between the 2 reservations will be refunded, I only need to send them the bill after my holiday. Story: 05.04: I sent them the invoice for the refund. 05.18: I got an e-mail for entering credit card details for refund; I entered them; It was written that the money should be on my account in 3 days. 06.14: still no money on my account; several calls (like 6-7) and some mail exchange with them; they told me that the money was sent successfully to their bank/"payment processor" but the bank is changing some financial system so I should expect 5 (and then this changed to 10:)) days delay.

We are from Sri Lanka, working for airport and **. 4 of our officers including me were planning to go to Brazil for a official meeting. On 20th April 2016 four of us booked 4 rooms at El Misti Hostel Leme, Rio de Janeiro using our credit cards via booking.com but due to unforeseen reasons all my colleges were not able get air tickets and only I managed to visit Brazil. All four of us cancel the booking at El Misti Hostel Leme and I rebooked Ibis Rio de Janeiro Barra da Tijuca Hotel from 16th to 19th May 2016 using the booking.com site again.

I had to cancel a reservation made through Booking.com and learned that the policy was 7 days ahead. Ok, I didn't read the small print. Then, I was billed an additional 20% for cancellation, 6 days ahead of the reservation date! I think a more friendly email might have made a difference, but I received a direct (probably robot) response to my request with a "The policy is..." and not much else. I won't book with Booking.com again.

I recently made a booking through Booking.com. A few days later I got an email from Booking.com offering me an upgrade to a room with a balcony and a sea view. I accepted the upgrade for US$265. On checking in to the hotel was told that I was in the basic room and all rooms have a balcony and a sea view. I have an email from Booking.com agreeing that it was not an upgrade and that they will offer me $50 compensation. If this isn't the biggest scam ever. What a disgusting company. Never ever book with these thieves.

I booked a hotel reservation and instead of a confirmation email, I received a notice supposedly from the hotel that my credit card was denied. They asked for some information that I didn't feel comfortable about, because my credit is very good and I have never been turned down for anything. I called the hotel and was informed that the email was not sent by them and my card was approved. I was advised by them to contact American Express and they said Booking.com must not have a firewall to protect their information. I will never feel comfortable booking through them again. Beware!

I was on Booking.com website which suggested that I can reserve a room on June 5th and I will only pay if I go to the hotel. It asked for a credit card number to hold the room which I believed was just to verify the identity as that is how it was portrayed. Hence I thought I could book a room but will only be charged if I go there and if I do not go to the hotel I will have no obligations. There was absolutely no mention that regular hotel fare policies will apply. If there as a pop-up/advice which came up before the credit card information was submitted then obviously I would have understood that this is no different than booking the room directly on Hyatt website which I was also on at the same time. The truth is if they stated that the standard hotel fare policies will apply then there will be no reason for anybody to use Booking.com.

I booked for Medina 8-11 June 2016 well in advance more than a week, they charged my credit card but when I arrived at my chosen hotel, they said, "Booking.com has canceled your stay. Your new hotel is XYZ." The hotel was worse in terms of location and quality plus it took me 2 hrs to reach for the hotel since it was on not even on google maps. Very disappointed and looking to find a way to file a refund.

Booked a hotel for May 5th through Booking.com. We happened to call the hotel on our way there and discovered the hotel was closed (family owned & operated) due to a death in their family. No problem, we understand things happen. We calling booking.com and they moved us to another hotel. That hotel was $80 more expensive. They told us they'd refund me the difference once I sent receipt upon our departure.

When we booked our tickets we were assured of our reservation at the hotel. When we arrived we were told that Booking.com did not forward our details to the hotel desk and hence they cannot find our reservation. This happened to other guests as well at the same hotel. All of us had booked through Booking.com only. When hotel tried to contact Booking.com nobody lifted the phone. Their customer care is mostly left unattended and hence no point even if try calling them separately. Another problem was that we were assured of a sea facing room and that was clearly printed on our reservation but even after that we had to convince the hotel a lot more to get that room. How on earth can Booking.com be so careless for its clients/customers? Then came the final blow - After a week I get an email from Booking.com stating that I never came to the hotel I reserved and hence I need to pay cancellation fee. Funny... Hilarious and outrageous at its best.

Alert! Used to book accommodation. Never stayed there, and they booked us two times, including cleaning for a place we never stayed. We booked, and cancelled within 24 hours. Contract says "Reservation cannot be cancelled free of charge." I interpreted that to mean there was a fee. Instead, Abbot Kinney Apartment, the place we reserved, charged us for staying at the accommodations two times, including cleaning. When we called, they didn't tell us we couldn't get any money back. Now, we're in for $900 for a place we never stayed at. We had to cancel our card, and reported Abbot Kinney Apartments to the authorities for fraud.

Regretfully, I booked a room with this company, and within 5 minutes, cancelled. I have the paperwork where it states my card would not be charged, however, they did and when I cancelled, I was charged cancellation policy, however, my card should have never been charged in the first place according to policy. I contacted the BBB and the hotel Holiday Inn - Galveston, Texas, but both companies played the blame game. I did receive a partial refund of $333.00, but not all of it. Booking.com told me to have a nice day and hung up, as did the Holiday Inn. I believe it is a partnership scam.

I have decided to report this scam where Booking.com is involved partly. I have suffered a financial loss of USD 500 by approaching this scammer (MF Projects & Properties) who claimed to be the licensed agent for Booking.com in Sri Lanka with a physical office located in Colombo International Airport (Arrival Counter). I found this scammer in couple of websites that offer holiday apartment & he claimed to be one of genius booking members for Booking.com with a license. He made me believe that their company is operating in Sri Lanka in partnership with Booking.com & has got special/discounted rates for the properties being rented in Sri Lanka. A weblink was shared by them to prove their claim & you can see their company name (MF Projects) clearly written on the top.

I disliked all of the pop ups and all the emails after I get one every day. I did not book with this company. I got a better rate by calling the hotel. They offered me a military discount and a hospital discount. Booking.com does not offer a military discount. Any place that doesn't I won't do business through.

I booked a room with the wrong date and I was able to cancel. This was on May 17. Today is June 8 and they still have not refunded my money into my bank account. They told me Friday I will get my money back in 3 business which is today. And now they telling me that I have to wait 10 days now because they changed bank and it takes longer to refund the money. This is some b.s.

I booked at Booking.com not realizing that it wasn't a legitimate website. Here is the issue: Booking does not check into any of the people who post rental listings on its website. Moreover, it does not keep your information secure. Booking passes your credit card and personal information on (sometimes by fax - not secure whatsoever) to whoever wants to post something to rent and takes no responsibility for this. They also don't disclose any of this to you before you make a booking.

Be careful about using Booking.com. I wanted to book a hotel in Paris for 3 nights. I had a name and booked it but then realized there were two hotels with the same name and I booked the wrong one. When I cancelled about a month in advance of my stay I was told it was nonrefundable. The booking confirmation did not make clear it was nonrefundable. Booking.com would not refund the money. My advice is to use booking.com to review the possible hotels but make the booking with the hotel direct and make sure you understand their cancellation policy.

I mistakenly clicked on the wrong date for a reservation with Booking.com. Apparently, even though it says all over their site "changes to my reservation" I clicked on a non-refundable order. I called the hotel directly after getting nowhere with Booking (was even hung up on when I finally got through to a human). On their site when trying to change my date it stated that I should do this (contact hotel). Technically, I wasn't looking for a refund, just a change of the date of the stay. In short I will never use this agency in the future and will do everything in my power to spread the word what a dishonest and crummy company they are.

I am writing you because the manager I needed to talk to you about my refund. I booked a room on for 5/28/2016 at Stay Inn & Suites, non-smoking room requested. Well it is not that as describe, but a dump. I checked in 5/28/2016 @ 11:41 and checked out at 2:58 am, Room 120. When I asked for another room, man said this is my last room I have. I deal with asthmas and I do not need to be in a smoked area, and I did explain that to him. Well the 2nd room just as bad. Smoke filled with bugs in the sink. I was very disappointed in the entire stay. When my friends came and, thank God they did, I checked out at 2:58 am. No safety door lock on the room, dirty, no tissue, bath tub FILTHY, no bathroom accessories, base boards around the room FILTHY, wires/cord hanging, bad air conditioner-blows warm air, a live bug crawling in the sink, no walking space, bed low, dry odor, and people in the parking smoking marijuana and drinking.

July 2014, we booked an apartment in San Francisco, months in advance of our arrival, and when we called to get information while driving there, we were told it was overbooked and that we were emailed/called about the mistake. We NEVER received information about an overbooking and were 2 hours away from the city, with two small children and no place to stay. Booking.com did find us a suite at a random hotel in the city, but it was NOT comparable to the 2 bedroom apartment with laundry and kitchen that we book and the hotel cost MORE money. They promised to reimburse our extra $1000+ in costs, but never answered our emails. Even WORSE, they didn't remove the apartment from their site, although this has happened with this location more than once. They should take responsibility for offering accommodations that don't work out.

We have been in contact with Booking.com several times via phone over the past several weeks. We have stayed at Villa Letizia ** from April 19, 2016 until April 2016, 2016 and have left the following review on our stay. Further, we are frequent users of Booking.com both private and business use. The reply we received from them (see email below) is not at sufficient for us. Most definitely, we expect more from a trustworthy company like Booking.com and still do not understand why they would cooperate with a company like Scopello-villas.com. What we experienced is – after our definition of hospitality and service, simply fraud:

I reserved a room via this service and then my companion got sick so we couldn't go. I called the resort who told me they would be happy to refund my money and would not charge a cancellation fee--until they found I had booked through Booking.com. The resort told me I would have to have Booking.com call the resort, and they would provide the same penalty-free refund. I tried three times to contact Booking.com, and they were completely unavailable: two emails were ignored (they never did respond) and their phone line put me on hold forever without a human ever answering. The only response I ever received was a rude and insulting email later that called me a "no-show" and told me I would have to pay $117 for a reservation that did not cost them a thing.

Booked room through Booking.com. 30 minutes later tried to cancel. Spent the next 24 hours on the phone. Booking.com claims they can't refund me because they need the hotel's permission. The hotel says they can't do anything about it. Customer service on both sides was a waste of time sitting on hold for an hour then talking to some ** in India. ** Booking.com. I will never use them again.

I had filtered the booking options by free cancellation. Then I did not really read much below as when I use a filter I am hoping it does the job. Their justification was that I was the one who clicked on the pay option when there was an asterisk that said it was not free cancellation but paid. But that is pure cheating indirectly. Let me give you a parallel. Suppose I am buying clothes online and filtered gender by women. Would I think that the website team sneaked one piece of male clothing in the options thinking someone who has no time and has filtered the clothes options listed as woman may buy it accidentally without seeing the fine print. This is definitely clearly intent to cheat that I have an issue with. Horrible experience.

Terrible site. Booked rooms that were not available at the hotel. Changed booking to another hotel through them and got charge from both hotels. Have talked to customer service over and over in the last 3 months about confirming and getting rooms right. Had wrong number of rooms booked also. They are part of Priceline. Will never use either.

I booked with Booking.com 4 day stay at a hotel in Boracay Island Philippines. After I gave my credit card details I found out that Agoda.com is cheaper than them. I emailed Booking.com right away to request a price adjustment under their Best Price Guarantee. After I had sent them several screenshots of my supposedly booking with Agoda.com & runarounds from Booking.com... they have rejected my request. Better think twice before booking with Booking.com!!!

Our flight to Charlotte was cancelled and we were rerouted to Miami. I immediately went to booking.com to email Customer Service (I couldn't call. I was in Costa Rica). Their website emails did not work. It kept saying "error". I emailed the hotel. As soon as I landed in Miami I called Booking, 17 minutes of waiting and it kicked me off. Called the hotel in Charlotte. They said I must contact Booking. I called Booking again. 17 minutes again and it kicked me out. I emailed customer service. This was a Saturday. Wednesday my card gets charged and I call Booking. I get a foreigner, of course. They contact the hotel and of course won't refund my money. I won't ever use booking.com again and I don't recommend them. I've always had good results with AAA and Expedia. Use them instead.

DO NOT USE Booking.com!!! Their standard business practice is to lie, cheat and steal from its customers. I booked a trip, paid for the trip, found a lower price from a competitor and for the last 30+ days have been promised a refund for the difference. When you inquire as to when the money will be credited back, the standard response is that there is a problem with the company that processes the refund, but you will receive it within 5 days. I strongly recommend that you do not make the same mistake as I. Please share.

I have used booking.com for over 15 years but I noticed lately a change of directions (or maybe change of owner or management). I am very very surprised to see some of the hotels that booking.com is advertising don't matches the minimum health & safety of the guest!!! Yet Booking.com is not concerned. On contrary; Booking.com is defending its position by saying the following; "We booking.com act as an intermediary between guests and accommodations!"

So I just had to cancel my booking for the upcoming weekend. My first intention was to just reschedule but when I realized I would be charged $104. either way I decided to cancel. I called the hotel myself to reschedule and ended up getting a better price even though I was rescheduling to the 4th of July weekend. This is the second time I've been disappointed when using Booking.com (and only the second time I have used them).

I booked an accommodation at Sihanoukville Plaza Hotel in Sihanoukville, Cambodia through Booking.com. For personal emergency reasons, I cancelled this reservation 2 days before arrival. I was choked that they charged my credit card 388.79 USD for this cancellation. I called immediately Booking.com and complained. Their answer was that the accommodation strictly adheres to their policies. I used Booking.com for my booking thinking that I am dealing with an honest company!!! Unfortunately they are far away from that. They just get you and deliver you to whichever hotel. If you have a complaint you have to deal with the hotel in a faraway land, which at least you do not know their laws. (Hotel is saying Booking.com rules, Booking.com says that hotel rules.)

An apart hotel was cancelled my booking without any explanation! And this hotel took my 20% of money from my credit card at the beginning of the reservation and they are not responding my e-mails regarding this. I also wrote Booking.com many times about this problem, but they said that hotel would refund, however no refund! This hotel stole my money with the help of booking.com.

I booked with booking.com a room for 2 nights in azerbaijan in a very remote place in the hills of Caucasus. After 5 hours driving from Baku, I arrived at the hotel and it was closed! And the same thing happened also in Colombia 2 years ago and I had book an hotel closed for 10 months!!! So it was too late to return to Baku and I spent 1 awful night in a miserable hotel. So obviously I had to spend a lot of time (10 hours), lose 2 days vacations, and pay a car rental, gas and other expenses for nothing.

My husband made hotel reservations for us, our daughter and my mother for Memorial Day weekend. Within the allotted free cancellation period I cancelled the reservation because we decided on other accommodations. After receiving an email confirming that the cancellation was free, I assumed everything was taken care of. The Saturday we are on vacation I wake up to one of our accounts being overdrawn due to the hotel taking out the fee. A booking.com customer service rep said that the funds would not be returned for 5 business days. The rep also said that Marriott failed to verify the necessary information PRIOR to charging me otherwise they would have seen the reservation had been cancelled. Unacceptable as we will now incur overdraft fees.

Booking.com. The star rating system is very deceptive. I booked a room that was rated as 4 stars at Clarion Choice Airport Inn near Asheville NC. In fact this is a poorly remodeled former Holiday Inn. They have no system for resolving problems. The hotel had a TV without adequate volume, the indoor pool was under repair. There was only one elevator far away from almost all the rooms. Large pothole & construction, greet you at the hotel's only entrance & they tripled the price for Memorial Weekend! Yet Booking.com was not able to mediate to get a refund so we could get another hotel.

I booked a hotel room and then to be safe called the hotel. The owner told me and I quote "I don't know what Booking.com is doing but we have been sold out for two hours and they just keep sending new reservations". Run don't walk away from this automated rip off. There isn't even a customer service number to call them at. It appears they are associated with Priceline if I understand correctly. I will never do business with either again and any hotel that is associated with them.

May 26th, 2016, Booking number: **, pin **. I booked the Quality Inn Mackinaw city hotel through Booking.com on May 26th. It is covered by the "best price guarantee", so when my husband checked for rates on the hotel website the following day, he found we overpaid by $61.67. I called booking.com at around 9 am on May 27th, and they replied by email saying that it was not the same reservation.

My daughter used Booking.com to reserve a room in Branson. She used the 'pay at the facility' option and used a credit card to confirm and get a reservation. The very next day she was charged the entire amount of the booking which in effect wipe out her account. A call to customer service was to no avail as we were told that the facility could charge anytime they wanted to even though the confirmation stated that all the charges would be made upon arrival at the facility. This a bad way to do business. My daughter now has to borrow money to pay her rent and to buy groceries.

I wished I did read the reviews before dealing with them. Don't believe at the free cancellation they say. They charged me an extra $20.00 a night for hotel fee (?). It is better, cheaper and easier to just go to the hotel website. I will never use them again.

I made a reservation at the Baymont in Prattville, Alabama to attend my son's graduation from the Air Force Officer training school in Montgomery, Alabama. I initially booked one room but when my elderly parents wanted to join us I went back on to the reservation at booking.com and changed the room total to 2 as opposed to 1. Then because of health reasons my parents had to cancel so I went back on to booking.com and cancelled the whole reservation. Well, after the event I was charged for one of the rooms. They said when I cancelled it only cancelled one room and I had to call the hotel directly to cancel the other? Apparently if you make a change to the reservation it registers it as having been done on the hotel's site? That is just crazy!! The hotel is claiming I booked the second room on their website which I did not! I will never use booking.com or stay at a Baymont ever!

We used Booking.com to book the Ca'n Simo hotel in Alcudia, Majorca for 3 nights. When we arrived the hotel was nothing like the photos on the web pages. The bathroom in our "superior" room was so small my husband couldn't stand to use the toilet and banged his head when he got up, the tiles in the shower were cracked and the bathroom cabinet was rotten with damp and attracting mosquitoes.

I made a booking via Booking.com on 29th April for Doubletree Hilton Toronto for one night on 16th May, but I cancelled the booking on 3rd May. I received a confirmation email from Booking.com confirming that my booking has been cancelled with no cost incurred. However, I was charged in full for 'no-show' by Doubletree Hilton on the 17th May. I have emailed Booking.com asking for an explanation for the past 3 days, but I have received no response till now. I emailed Doubletree Hilton this morning to explain the situation and show the proof of cancellation. I am happy that the Duty Manager, Liny **, has been very helpful and she has promised to reimburse me the money. I am very impressed with the professional customer service shown by Liny. As for Booking.com, you have been warned and please stay away from this company.

I agree with Terri in his experience with cancellations. I made alternate arrangements for a stay and used the online function to cancel my previous reservation in time according to the website. Now I get Booking.com pointing fingers at the Brigantine Inn in Lunenburg and they back at Booking.com. In the end my card has been charged a fee for a no show. I would never use Booking.com again nor stay at the Brigantine Inn.

When looking to book a hotel for my son and his family, I came across bookings.com, which advertised the above-mentioned hostel, and it was given a rank of 3 out of 5 stars. This place (and I use the term loosely) was totally disgusting!! The concrete flooring was all coming up. There was black sharpie marker written all over items that weren't supposed to be used. And on top of that, there was a camera in the room, as well as the bathroom. Last I knew, VOYEURISM WAS ILLEGAL. The man (another loose term) running this so called place seemed to not know where he was. He couldn't even give the address to a caller on the phone. He was slurring his words and the whole place REEKED of alcohol!!! This was clearly NOT a safe place for children. And there isn't any check in OR check out paperwork. People just come and go!!

I booked 2 different hotels. I had to do a no show on both of them because my arrangements got delayed. I had no phone to contact the hotels since I am traveling internationally. Booking says free cancellation and you don't pay anything if you don't show up. Well one of the two hotel charged me for the night which I did not stay at. I dispute the charges and after a month, the charge stay valid because apparently the hotels don't have the same rules as bookings. The hotel's fine print policy is if you no show, they are entitled to at least one night charge on our credit card. #booking.com, please remove those types of hotels from your listings. #Jin Guang hotel - People square Branch Huangpu, Shanghai. Do not stay at this hotel. Stay away and do not book. Horrible experience dealing with their customer service.

Booked my hotel 3 weeks in advance for my friend's wedding on May 6th. On May 2nd they call me to tell me that the hotel I was initially booked in is actually closed but they will put me in another hotel nearby for the same price. I agree but when I put in the address for the new hotel, it's an hour in the opposite direction of where I was headed and nowhere near my original location. I let them know that this is not ok at which point they find me a hotel in the proper location but inform me it's going to cost me an additional $23 and some change. I tell them again this is not ok at which point they tell me they can refund me in 3 to 5 business days if I will send them a copy of my receipt upon check-in. On May 6th I check in and send a copy of the receipt and do not get a reply until May 14th which states I will be getting another email within 5 days to confirm my refund.

I booked 2 days earlier at Hampton Inn in South Carolina on booking.com and received a price and confirmation number from them. When I arrived at the Hampton Inn on the day for which I reserved the room, the clerk said my confirmation number which started with a 2 should have started with an 8 and they had no record of my reservation. So I booked another room on the spot. I didn't cancel the booking.com reservation because they would have charged me anyway. The next morning I had 2 charges from Hampton Inn on my Amex, one for the room and the other for being a no-show, as it seems the Hampton had received the reservation during the night and charged me again. Neither charge was for the amount I was supposed to pay. I disputed both charges with Amex and that's where I'm at right now. booking.com is a ** thing.

Booked two weeks at Old Palace Resort Hurghada Egypt on an "All Inclusive" basis for superior room with sea view. There was no option or information on Booking.com website as to what the "All inclusive" covered, so had assumed it was as normal when we have been to Egypt previously with all meals and probably local alcoholic drinks. On arrival we were advised that we were on their "Soft All inclusive" package which does not include alcoholic drinks and this was clearly not what we had expected. We were able to "upgrade" to the normal AIl package and the hotel were very helpful over this agreeing to do it at nil cost as we were new guests and they wanted to please us. If using Booking.com for the Old Palace Resort I suggest contacting the hotel direct to clarify the level of AIl being provided as they have several different levels: Soft, Normal and Ultra and to avoid any awkward discussion on arrival. Sort it out with the hotel at time of booking.

I've always booked for my boss using Booking.com. He liked it as the price can be deducted at the time that he stay at the hotel being booked. And if he wasn't able to make it on the day he booked, Booking only deducts one day rate (which is I think is also with other sites). Then when they had a family trip in Taiwan they had a problem with the hotel they said. Theyre four and I booked a family room for them. Its too small and their luggages cannot fit. My boss had to call me back here in KL to actually talk to Booking.com about changing rooms as it wasn't the one they've described in their site. I called booking as well as the hotel, and was tossed back and forth on who will resolve the matter. My boss was very angry that Booking didn't handle the matter well and told me never to book on their site again. He got the spacious room that he wanted, after being mad at the hotel and without Booking's help.

Whenever I used booking.com, they always got the job done. No missed reservations, no cancelled transactions, no nothing. Actually, it's very good to use just to have a look at a stay for one night option together with their locations in a map which is very handy for planning. Their mobile app works great as well. I prefer this over other other booking sites. P.S. I love my ice cream right now.

I booked with clear information that said Free Cancellation and Cancel at any time. 2 days later I called to cancel and it said that I was past my cancellation window and I would receive no refund. I even had screenshots showing that I could cancel at any time when I booked the reservation. I was on with the agent and he suggested I fabricated the screen shots and when I said I would take it up with my credit card company he said I should "be careful because that could be fraud". He accused me of potential Fraud where clearly based on the 1 out of 5 stars here and many with cancellation problems they have misleading practices that trick people into booking with no cancellation fee. DON'T USE THEM.

Today dated May 20th, 2016, I looked through Trivago travel and saw "Deal" so I proceeded to their policy and terms for booking. It said that they do not need a credit card, but they ask for it just to make booking. But when I went through booking, thinking that I will be paying only $80.00 + $20.00 Canadian, but when I received the confirmation I was shocked to see that I am charge in my visa for $269.95. I kept calling Booking.com and asked them to remove this mistake. I called the hotel also, but no use. This is not acceptable, and it is not legal. Booking.com's licence should be revoked.

After booking 2 rooms through Booking.com at 353 with free cancellation and no VAT or hidden costs immediately after entering my card details I was billed 466 by the hotel non-refundable!! 7 days later, 6.5 hrs of phone calls, hundreds of tweets, and several emails later still no resolution and no chance of refund. I will never use Booking.com ever again and cannot strongly advise enough how bad their customer service is!!

My intent was to book an All-Inclusive package and when I confirmed booking reservation, it indicated that there was no meal option with the room. I immediately attempted to cancel the reservation, and a cancellation cost notice populated. The total cost of the room would have been US $1,103.70 and the cancellation charge is US $845.10. Thankfully, the charge was not placed on hold on my credit card. I cancelled my card because I reviewed the comments in Consumer Affairs. It appears that most people that complained were not able to dispute the charges. I did not want to wait 48 hours and take that risk. I hope that my comments help someone else not make the same mistake that I made.

I found myself in the unfortunate position of having two hotel rooms booked at the same location on the same dates, through what I believe to be misleading direction from Booking.com. I had already booked the 1st hotel, when Booking.com sent me information on a 2nd hotel, which looked better and was being offered at a heavily discounted price.

I booked the hotel through the Booking.com in Madinah, Saudi Arabia, Dar Al Eiman Grand Hotel (two rooms). I book 5th of May for 19th May to 22 May 2016. At last moment they canceled our booking without any thing to let us know. I called to Booking.com, they say "we can't do any thing, it's up to hotel, they don't welcome." Booking.com gave me another booking in the different hotel, "Al Eiman Al Qibla Hotel", so I asked to my family to go to new hotel. Once my family have been there, they don't have the proper reception there and they say "we don't have your booking, maybe the Booking.com have your booking, we don't have any thing here." I called to Booking.com right away, they says "Ok we are trying to call to hotel, nobody was receiving the phone call there." Finally they canceled the booking again. My face a very hard time on the street 'cause of Booking.com. So is the responsible for the miscommunication and misbehave?

Booked a hotel through Booking.com. The site said nothing will be charged and could be cancelled without any charges. Immediately after I thought I was just holding a room, a "Confirmed Room" email was sent with an amount over $300 what was quoted. Several calls to Booking solved nothing and they will not cancel and refund my money. My advice, never ever book through Booking.com. Extremely misleading and deceiving website designed to get your money with no recourse.

Our experience with Booking.com was such a disappointment. We got replies from several people, all pledging to provide support and review our complaint. Our complaint was supported by photos revealing a filthy, unsafe property. So bad that everyone refused to shower, brush our teeth or accept a meager breakfast brought in from an unknown location. A cutting board left in the kitchen for use was beyond belief. Every surface was dirty, hanging with dust and/or mold. We specifically requested the owner to meet us at the property before we checked out. This request was denied. The property is advertised as a B&B and yet no owners on site.