Booking.com Reviews

The hotel was dirty and broken down. We could not get clean towels for over 8 hours. The elevator was down, broken furniture, not enough parking, cannot bring rented golf carts or motorcycle on property, nowhere to sit at breakfast, stray cats everywhere. No one speaks English. When I emailed Booking.com they would not respond to help me with the problems at this hotel.

Four months after having made a confirmed booking and 30 minutes before we arrived at Seven Wonders Hotel in Petra, Seven Wonders / Booking.com sent an email (not that we had data access whilst traveling) to say that our 2 night reservation for 2 rooms was cancelled. When we arrived at reception, we were told they had a problem with securing a credit card authorisation - it transpired that they had, possibly deliberately, entered an incorrect expiry code.

It was good, a little different. I received an email from the owner of the property and paid them direct via Western Union. I wasn’t sure at first, but it all worked out fine in the end. Seems like they list all kinds of properties.

Using the site was simple and easy to navigate. The only draw back was I found cheaper rates for same hotel day of my arrival, so price match program would have been better. So will probably use a different site next time.

I have often used Booking.com in the past with good outcomes, but something has changed... I am in Australia. I booked a motel in Australia. I received confirmation of my booking and the the total cost. I did not notice that my booking.com confirmation advised that the booking was actually through their partner site Agoda... and this would not have meant anything to me if I had noticed it. Everything else said booking.com as usual. Looking at my bank account later I notice I was charged a foreign transaction fee!!!! (For a booking to an Australian motel in Australian dollars). Trying to contact booking.com re this issue.. unable to do so on the app.... Which showed my booking.

I made my reservation MONTHS in advance. I gave my credit card info when I reserved the room. That credit card was lost/stolen, a new card was issued to me so I updated the new info with Booking.com long BEFORE my arrival. An hour before we reach the hotel (after a 5 hour drive) we found out the reservation was CANCELLED??!! What? Why?

Very helpful. When there was a problem with a hotel, they were able to cancel it and get us a refund. They seem to be about the same price as all the other sites. Have used them often and would recommend.

BEST. You didn’t need a any changes because already too good. Very very good service. If need a again I am sure use the same service. Thanks thanks.

Booking.com advertises one price, and charges you another. Make sure you check confirmation e-mails from them, and you will see the difference. Unfortunately I was in a hurry and did not check the change in price that comes with the e-mail. I called customer service and they admitted the on-screen prices are not what finally shows up on your credit card, but they faulted me for not checking their e-mails. In my books, if you're looking at one price online and agree to that price, you shouldn't expect a change in the price once they send you an e-mail. The dollar value you see online is deceptive and less than what they will actually charge you.

We booked the Booking.com apartment "1 block to streetcar" for January 2020. Now, months later they send me a email saying they can't honor that due to overbooking. I'd bet they know that the College football championship will be there and they will charge 4x the rate I was offered. It could be more since the mighty Clemson Tigers will be there. Oh well, I'll stop using Booking.com and try Airbnb. Go Tigers!!!

I tried to make a reservation yesterday for a London hostel. The payment failed several times on the payment page. After the third attempt, payment passed and a confirmation displayed. Within the hour, I received an email from Booking.com saying that although my payment was processed, my reservation was cancelled. They take 7-12 days to refund money. Upon verifying with my bank account, I see now they charged me twice! Incredibly, this is the third time this has happened with Booking.com. After the second fiasco, I made a concerted effort to never use them again, but the online bots redirected me to them during the payment process. This is theft masquerading as incompetence.

On May 20th, 2019 I came across Booking.com while searching for reservations at the Residence Inn, Greenville. NC for Sat. May 25, 2019. This was the only place I could find that listed there were 2 Queen Sized Bed Studios available. Upon entering all of my identifying information along with my credit card information and the 3 digit card pin, I hit the send key and a message appeared that the requested rooms were no longer available.

We booked an entire apartment of 02 bedrooms and in Halifax, got the confirmation from Booking.com. Prior to our trip, we tried to contact the property manager via both email and phone provided by Booking.com, but received no reply! On the date we travel, we arrived at the property and discovered that there has been a double booking. Someone has been there already! We called Booking.com and let them know our problem. They made another booking and asked us to confirm. We called to the property manager and it's another double booking made by Booking.com again!

They had a picture of the room that I rented. It was the queen suite - excuse me, queen executive suite. I had to call the motel to add an extra day. There is no such thing as a queen executive suite at this motel. I told him I looked at the picture online. She got on and was very upset that Booking.com put a picture on that falsely advertised the motel.

Photos were very accurate as were description. The price quoted was actually more than the price I received due to additional military discount. Very clean and convenient location, with very friendly hotel staff.

Attempted to book Bangkok hotel. Got to the payment section which wouldn't accept my credit card or Paypal option so assumed no payment wasn't processed so booked a hotel on different site only to find Booking.com had processed a payment even though they had sent me an email asking if I was still interested in booking the hotel in Bangkok. Rang Booking.com who just gave me the runaround being evasive and just saying, "You must pay. The booking can't be changed," I'm responsible ra ra ra. What a bunch of crooks. Now I have to pay for 2 hotels. Will dispute transaction through Paypal. Have attached email below backing up what I've said. I run my own successful business but I don't need to steal of people to make a living.

We booked a room in Clearwater FL with Booking.com, upon arrival the owner told us that she did not accept reservations with them and never had. We paid $240 in advance, after contacting Bookiing.com we were told that the fine print indicates that if either the hotel or us canceled the reservation we had to pay the fee $240!!! Do not use this app for reservations till you read the fine print. This is just plain robbery!!!

Had a little problem, but was solve in minutes! Thanks!! They upgraded our stay. It was nice to get the problem solve! They were great!! They had booked 2 by mistake! Got a great deal on the room. It was a pleasure dealing with you!

It was very easy to use and I really appreciated the boutique hotels offered. There were Historical hotels shown and the reviews were accurate. The hotel that we stayed in was clean, the free breakfast was wonderful, and the service staff was great.

I am so frustrated. I used Booking.com to book Red Lion. I never received confirmation email from either entity. Booking.com actually locked my account so when I tried to explain what had happened to Red Lion they referred me back to Booking.com. I then called them again which they called Red Lion and we were on hold another 30 minutes. Between both companies I never received a confirmation #, they won’t refund my reservation and they took 2.5 hours of my life I will never get back! I will never ever use them or recommend them to anyone again!

I have booked Jazz hostel for 2 Night (17 May 19 to 19 May 2019). Booking Confirmation No is **. Hostels are not available at location. Fake property.. Nobody to book in this Hostels, Hostels No never Pick the Phone-+971557888946. I have booked this Hostel for 2 night but when I reached the hostels we found there is no any property by this name. And also many customer get cheated by Booking.com and this Hostels. My AED 94.50 loss. Booking.com cheated because Booking.com also never pick the call and Booking.com never response of mail and call. One More thing you never find Booking.com Help No for your help. Booking.com portal is not good for International Traveler.

Today I booked a car in EWR from Booking.com. The original confirmation using Thrifty was for $277.85. Total Cost. When the final confirmation printed, after I provided the credit card info, the final price was $490.53. I proceeded to cancel immediately, yet they charged me $65 non-refundable deposit fee. A call to the support center produced no results. Now I have to get the credit card co. involved. What a shame how they treat their customers. Avoid them at any cost no matter how good a deal you see.

Le Dolce Vita "Hotel" in Naples, Italy was misrepresented on the website. Once we finally found it (tiny sign on second floor) and an unmarked door, we were greeted by a filthy stairwell and rickety cage elevator. We opted for the stairs. It was not a hotel as advertised, but more a B&B. The breakfast area was questionable and we agreed we couldn't eat there. The reception area was in chaos and dirty.

WARNING. Last week I booked through Booking.com for an apartment in Paris. It was a non refundable amount of $3100. The booking showed I had booked and that the money had gone through. Then booking.com CANCELLED the apartment booking without warning a few days later. It turned out it did not exist in the first instance! It was a completely fake apartment. Instead of helping me sort it, they initially told me that it was 'none of their business'. Then they said they would find me a new apartment and cover the difference if necessary. Then they emailed me and told me to re-book again and pay for it.

No customer support through Booking.com. I booked a 5-night stay at Modern Miami Boutique Residences by Nomad Guru. When I arrived I was checked in to a 12th floor apartment when they knew the elevators were not working, I asked how I was supposed to get to the 12th floor with a 50lb bag? They said everyone was taking the stairs. They also said the elevator would not be fixed until the next day. I had to book another hotel. I asked Booking.com to help with a refund, since the property was declining. They asked and said the property would only refund 2-nights and I was out the rest. Ridiculous.

I have multiple apartments listed on Booking.com. Booking.com recently made a change to their website to list in the Calendar and Prices tab as apartments for SALE. My apartments are not for sale. I spoke with a Customer Services rep who initially told me that it has always been that way. When I disagreed, he asked me the specific page to reference. He again chimed the corporate talking point to defend the wrong use of the term SALE versus RENT. I requested to speak to a supervisor who initially defended the erroneous terminology and then after discussion of proper use of language, finally agreed that (1) the language perhaps was not correct, and (2) it was not always that way.

Booking.com advertisement that they will price match the best rate is a farce. I arrived in Boston yesterday and found a much better rate than the $600 I booked on Booking.com the month before. I sent the information to them to for the $415 rate I found on HotelPower.com. They emailed me back saying they couldn’t honor it. The hotel had sold out. I am sure it did because when I got to the Royal Sonesta Hotel and asked them what their best rate was they said $339 for the next 2 nights and gave me a nice envelope with that rate printed inside. On it there was even a Park and Stay rate of $221 a night. I called back this morning and once again was told to go take a hike by a supervisor named Jesse. What a scam.

I had booked and then needed to change the dates due to very unexpected circumstances. They were so very helpful. Rang customer services and spoke to KATRINA. I was so very grateful for her help and understanding. I have been using booking.com for years and have always been happy with the superb service. Thanks to all! x

You see photos of the hotels & can cancel in advance? This perk has saved me a lot of money. Better than Hotwire.com for this reason alone. They also offer extra incentives for flight & car rentals. The ratings by customers is very accurate.

Booking.com found me an amazing deal at a hotel. I don’t remember what the hotel is called but it was an amazing experience. We got coupons to go do things. We got our antique photos done. Went down to the falls. Went out for dinner. We had lots of fun just my partner and I and it wasn’t very expensive at all not for the price that I got it for a couple nights. It was great to get away and the hotel I stayed at was amazing. Very very very positive people there.

Extremely rude customer service. Booking.com had a glitch in their computer system and screwed our hotel booking for our vacation, yet they refused to support us. Very bad company. Highly recommend you not to deal with them to avoid frustration.

Had a provider in Krakow decline the card even though it worked for all other providers. When you have a booking that is 100% paid in advance like this one, they will charge you the full amount if you cancel (trying to do the right thing before rebooking) rather than have them provide cancel. Booking.com was useless. It’s made to be difficult to contact them anyway but if you persevere (like I did) it will only lead to frustration (they didn’t even have the courtesy of acknowledging the communications). If all goes well they are ok - if not they really don’t care.

We booked (and pre-paid) a room via Booking.com and the room we got was not usable because cleaning was not done (bedsheet already used by previous occupant, dirty towels on the ground, etc). No staff was on site and over the phone the owner told us he could not fix the problem and advised us to find a different place. Me and my wife were travelling with young kids and found ourselves on the street looking for a place to sleep at 8pm in a foreign country!

I recently booked a hotel stay using Booking.com. Big mistake! First of all, I would have gotten the same deal at the hotel's website. When I needed to cancel the Booking.com stated that the hotel was going to charge me a 30% cancellation fee even though I was cancelling more than one month in advance. No hotel ever does that!

I am really thankful of the quick refund processed by them for the nonrefundable hotel booked when our ferry was cancelled for Santorini, the prompt response was a real delight for us which is always expected.

Booking.com has some of the best quotes. I have used them to book any trip I make for the last few years. Even if I look elsewhere, there is no comparison. I always complete my purchases through their website, because they have the best deals.

We used Booking.com and got Le Soleil de Sagada. Very disappointing! I’m surprised the picture of this accommodation looked nice! The building is way out of the main Street, you have to walk a narrow path (1.5 feet wide), deep ravine on the side and you are met with a very very stinky smell of pig pen and pig poops. The building is not finished - definitely not acceptable for occupancy, stairs have no railings, the building materials are still stashed underneath the stairs. It would definitely not pass building inspection. Does Booking.com not even check the accommodations they endorse? I’ve lost confidence in Booking.com and would never use this site again. Very irresponsible people! Le Soleil de Sagada in the Philippines does not even deserve a one star rating!

I called one site and he booked one night with the company I called. He then booked the second night with Booking.com and did not tell me! I was told the first night was nonrefundable! Which I agreed to because I was booking the day of my stay. He never mentioned that the second night was not refundable because he was switching me to a different site. I ended up having to cancel the second night because my plans changed. I got a confirmation number showing the extra night was canceled. Then I was still charged. I also found out I could of called the hotel direct and I would of been charged $175.00 per night. I was charged $243.00. So I overpaid and the person was extremely dishonest. I will never use an on-site again and I for sure will never call the 1-800-#. I was totally screwed over by an extremely dishonest employee. Please avoid this in the future and call the hotel directly and save yourself some money and avoid paying more!

It was absolutely great. I will use these time and time again. I would be lost without it. Planning a major trip with ease and most of all fab. My guess would be to tell all my retired friends about it. They like to travel too.

During a weekend visit to Asheville NC (booked through Booking.com) I chanced to look up my hotel on Google because I needed directions to get back to it. Listing showed rooms renting for HALF what I paid. Other travel sites will refund difference in situation like this but Booking.com’s fine print says you have to tell them before your arrival. Other sites will adjust your rate automatically when rates drop, not Booking.com. I’ll never use them again.

Twice this service has screwed me over, and the most important was when I attempted to change my reservation 30 DAYS before the reservation, they would not let me. I needed to remove one night from my hotel which was $400, and they claimed they could not do it. But, I should ask the hotel directly make the change when they knew the hotel does not change bookings made outside of their website. This is the worst customer service and business model. I will never use them again, and I hope they eventually go out of business because this sort of business model is not one we want to promote. If they can get away with it, all the services will adopt this.

We have booked the hotel via Booking.com with check-in time at 19:00. Hotel has refused to accept us after 18:00 and informed us about it via Booking.com per e-mail. We were charged for the stay, because we have not cancelled the reservation after our request had been refused by the hotel. Be aware of the tricks!

Will never use again! My advice is don't use! Had to pay over $400 for this service for a non refundable reservation. Cancelled reservation in minutes. Then learned that it had been prepaid but checked with hotel & they never received reservation!

The site was very easy to navigate and use. Confirmation came within minutes and I was thrilled. Our accommodations were exactly as described and promised. I would use again and will definitely recommend.

Don't book with booking.com. It's a scram!!! I booked my hotel stay with them for my son trip to Miami May 2019. Both him and I stay up all night looking for hotels that did not require you to be 21 or older to check in. We found one and made the reservation Feb 2019. In May the week before his trip they said he is not able to check in because his only 20 years old. Once I started calling around for a refund they change the apartment policies and got away with $913 of my money. SCAM!!! Don't Book Through This Site!!!

I booked through Booking.com for 2 different reservations for a family vacation to Arizona back in October (7+ months before the actual date of the trip). BOTH reservations were cancelled less than two weeks before our trip. One reservation for Sedona, AZ was cancelled due to construction (no idea why we weren't informed until a week and a half before the trip), which wasn't necessarily the fault of the booking site, but still frustrating.

Booking.com described Acton Hill Hotel in London as having FREE PARKING - which it did not. We found out after booking that we had to check in ONLINE! as there is no receptionist. There is SMALL PRINT on the website to state this but you have to search for it. Four other guests had this issue too! The hotel only contacts us when they want payment on check-in day! This has to be done online!!! Never booking Booking.com again. They can't be trusted.

My advice is never to trust the reviews this company has on their website about hotels, make sure you do your own research before booking through them. We will never book anything through this company again. Do not trust their refund policy.

I used the app to book a room which advertised ONLY 1 ROOM LEFT! Upon arrival there was only 1 car parked in the entire 20 room motel!! The owner disappeared with my license and credit card for 20 minutes! When I asked where he'd gone he pushed a paper through a glass window with instructions in broken English. I got my cards and IMMEDIATELY cancelled. I was charged for the room! Booking.com gave me the runaround. They said they'd try to reach out to this establishment and get back. What?

I've been using Booking.com for my trips. But this year, was the most terrible experience I've ever had. I made 3 bookings for 3 cities in the Philippines. Surely, there will be some ups and down. But this time, it was a lot to handle. Communication is the main point of it. I've been pass to different people on informing them my case. But up to now, I'm being ignored. It's been already a month after my issue. And it's for frustrating.

I am re-creating a trip I took in 1985, beginning in Berlin (then West Berlin) and traveling through the Czech Republic (then Czechoslovakia) then through Vienna and finally in Southern Germany. I have booked hotels along that route through many means. Two of those, through Booking.com were not true to their descriptions. The first, a place in a small town North of Prague, Hostka, the Booking.com site said they speak English! No. They did not. I speak German as well, and the first words out of the clerk's mouth (Janna) were, "Nur Deutsch, kein English." Only German, no English! Well, her German was not much better, folks.

Booking.com says a site has been verified as a 5 star. When I contacted them they said they are not responsible for what a hotel advertises. My stay was a 5 star Takuma Boutique Hotel in Montego Bay that advertised a restaurant, bar, massages, yoga, air conditioning, closets, tv, electric kettle, alarm clock. We had none of those things, limited running water, 6 small bottles of water for 2 people for 3 days and nothing else to eat or drink more than a boiled banana, 1/2 raw dumpling and a sweet potato with no condiments. No bbq grill, no landscaping, the lights flickered in and off and dogs barked from 8 pm to 5am - we were locked in the building at night and had to pay $30 to get to town to eat so we wouldn’t die. The hotel would not reimburse and booking.com gave ya a lousy $26 refund- I will never trust their website again. I don’t even have an option to do a review of the hotel on their site

I booked an apartment in Budapest through Booking.com. I agreed with them on check-in time 00:00-01:00 (due to my flight). When I arrived at the address, I have seen no indication about the provider company, nor any doorbell with such label, just an old Soviet-style apartment building. I tried to call the number provided, it was inaccessible. After some long minutes of searching and judging the situation, I booked another hotel and written a complaint in Booking.com. I also received a cancellation from the provider of the apartment at 00:18 (42 minutes before the end of the agreed check-in window).

Booking booked my reservation and I cancelled 2 weeks in advance. Booking even sent me a confirmation of my cancellation. When you book everyone sees the banner that there is no risk just go ahead and book the hotel. Turns out even though Booking tells you have cancelled it is up to the individual hotel to honor the cancellation. In my case they didn't. I had to dispute and threaten legal action against the hotel to get them to refund my money after a 2 month fight. Booking was fully aware of the hotel's no return cancellation policy. Now I find out from the hotel that Booking gets their fee once the reservation is made and they make the hotel jump thru hoops to get their fees refunded. BOOKING IS A TOTAL RIP-OFF TO BOTH THE CONSUMER AND THE VENDOR....NEVER AGAIN!!!!

I am very MAD and Upset AND I WANT MY MONEY BACK.... with the Booking.com. Confirmation # ** I booked The Escapist Pointe At Pinecrest with Booking.com and was the BIGGEST MISTAKE I’VE EVER MADE. I was in Manila for two days before connecting with another flight to Ozamiz. (April 3rd - 5th 2019) But when we reached to the Pointe At Pinecrest Hotel address there was NO ROOM for me. They had NO record of me coming to the Pinecrest. Nothing, I called the phone that was available and ON ONE never answered that phone.

In general it's a good service, but there's a bug on the site, and it spoiled my experience considerably. If your booking is fully prepaid, but then you make an edit to the names of the guests - just the *names*, this is a minor field buried in the details of your booking - the booking gets updated. Our prices increased for 10 and 16 euros for two bookings when we did this. If one of these payments doesn't come through for some reason, the fully prepaid booking (like, 500 euro) gets cancelled. If it's non-refundable, it's non-refundable. And the support just can't do anything.

Total horrible experience using Booking.com so far. We using booking.com for our company trips and book accommodation for our workers around the Europe and any time we have any issue with property or have any other issues we always get no any problems solutions from Booking.com. All our requests and emails through booking.com help center usually is ignored or useless answers at all.

I made a non-refundable booking for a business trip I was due to undertake to Europe. Venice was the first stop. 6 days before my trip I was forced to cancel due to a medical emergency related to my child. I provided both the hotel and Booking.com copies of our medical appointment and proof of my flight cancellations. Despite this neither hotel nor Booking.com were willing to refund me any part of the amount of $1,100. The hotel offered a discount if I ever stayed with them in the future. Not really helpful because my trip was for a specific set of meetings at a specific time.

They booked me into a hotel that was closed. Booking.com claimed that they had got me one of the last few rooms available. When I pointed out to them that the hotel was closed they ignored my complaint and tried to fob me off with $25, which never materialised. They are still trying to persuade punters that they can get them into one of "the last two rooms available."

Basically they can change things one day to another, and all sudden you get warnings about payments, changes, and if you try to get some information from Booking.com the customer support just don't help or guide you. I believe is one of the worst Customers Services I even talk. You spend a lot of time over the phone for no answers!! They just tell you to spend more time doing another thing. So stop spending time, no even call is my advice. They are useless. The worst customer service and the worst company, as Genious I found just stress every time I need to deal with this people.

Had a longtime account with Booking.com. Often used the “cancellable” reservations. Also often cancelled (in advance as per the policy) when not using the reservation. Suddenly was no longer allowed to book on the site. Called to ask why and they said I had cancelled “too many reservations.” I always thought cancellation was an allowed convenience on the site. There was never any advisement that one should only cancel infrequently or membership would be terminated, etc. Not knowing they would do this I assumed it would be no problem. Apparently not, and I am now “blackballed” from using the site after many years use! Surprising. Seems they should have at least let consumers know how the site should be used.

This is by far the worst customer service experience I've had. It was my first time booking with Booking.com and my friend suggested to use them so I did. I booked a hotel for 2 nights in Windsor and once I arrived around 10 pm there was no one there to check us in. We waited for 30 minutes and one of the guest at the hotel said that the front desk receptionist has left for the night. Are you kidding me??? It says that check-in is after 3 PM so why was no one there? The hotel name was IACC Centers Hotel Downtown Windsor. Within 30 minutes I had to book another hotel through the website thinking that if I do that they will see what happened and give me a refund. After numerous phone calls with Booking.com and they had told me there's nothing they can do. Seriously?? Don't make the mistake I did. They weren't willing to offer anything although they knew the hotel did us wrong. WORST EXPERIENCE EVER!!!!

Check in rules in the reservation mentioned check in time from/to. That’s it. Rules did not mention that check in outside of mentioned check in hours is "NOT ALLOWED". This little fact could have saved me from the frustration I have been through. They also mentioned that I can inform property AFTER making reservation and paying, of my check in time. Making it seem optional to mention to the property and that it’s not a big deal. Just like any other hotel or property would offer. I reserved without thinking much of it. Contacted the property and gave them my check in time and they replied declining my check in time request saying they can’t check me in. Meaning I had no option but to cancel my reservation since they couldn't accommodate me.

I book most of my hotels and apartments using Booking.com and usually notice a surge in spam emails a few hours after booking which I ignore/delete. This time I was asked to provide my telephone number as I had booked an apartment for August. I'm Very careful with the options I choose and always make sure I don’t sign up to any third parties, but now I'm being charged 4.50 per week because they decide to sell on my details!!! I will not be using booking.com ever again!!!

I booked a room on Booking.com. The room and hotel didn't correspond to the description given on Booking.com. So I claimed a full refund which Booking.com refused to give me as they don't take responsibility for the info given on Booking.com.

(E-mail on April 29). "Dear Booking.Com, May I emphasize that we were not informed that our payment was not forwarded to Caribbean Sea Guest House, just now. Neither Booking.Com nor Caribbean Sea Guest House notified us of the situation. How can it be an overbooked if we paid in full in August 26, 2018 (see attached file)? Now, in your email you are saying that it is overbooked, how come when it's already paid. Carribean is even offering us to pay today's rate, meaning, it's not overbooked. We feel that we were scammed by you and Carribean. This is also to put on record the we reported this the Tsim Sha Tsui Police station (see attached ticket number). We are frustrated of the inconvenience you have caused us and ruined our planned activities (meaning, spent half of this day to coordinate to you)."

I used Booking.com to find a hotel near the Denver Airport. There was a listing for Airport Layover Bed & Breakfast. It advertised a room with 2 beds and complimentary breakfast. I booked it and then proceeded to drive to the address listed. When I arrived it was a house in a neighborhood with a broke down car in the driveway. The garage was open and it was packed from wall to wall, floor to ceiling with junk. There was no sign out front indicating a bed & breakfast. The instructions said to go to the office but there was no office. I called the phone number to Airport Layout and a guy answered. He advised the house was the bed & breakfast and he was home to let me in.

I made a one week reservation with Booking.com for hotel Barcelo Beach in the Dominican Republic. The reservation allowed for a free cancellation up until 24 hours before check in. I cancelled well in advance and my booking showed up on Booking.com as "cancelled free". Two months later I find out that Barcelo.com has charged my credit card $1800. I called Barcelo.com and got yelled at, cursed at and hung up on when I asked for a refund. I then cancelled my card and filed a fraud claim with my bank and Visa. After a month or so Barcelo.com sent a pile of paperwork that they were trying to use to verify that the cancellation was non-refundable.

I booked my trip to New Smyrna Beach for a lovely oceanfront condo in August of 2018 to stay in April of 2019. The day I booked my reservation, I decided to extend the trip by one day. Booking.com updated my itinerary and confirmed the condo was available. I received emails periodically over the few weeks leading up to my trip all with the the correct arrival date. On the day of check in as we were driving to the oceanfront condo I pulled up the welcome package from the property management company with arrival procedure. To my dismay I realized they had me checking in on Wed, not Tues.

Booking.com advertised that they will give me a 5 free commission on my bookings on my property listed on their site if I can refer another property to list on their site. The condition is, I will only received the 5 free commission once the property I refer will get their first confirmed booking. The property I refer got the first confirmed booking. In fact the guest already check out. But after asking where is my free commission booking? They turned to me and said, “Oh you will get $150 credited on your account when you book with us on your next trip.” This is not What I want and the condition they promised! I been in contact with them but nobody respond or attend to my query. They said, Someone will contact me about this matters but it’s been two weeks now nobody get back to me. False advertisement. Please investigate and do some action. Regards, Brigida **

I booked at WINNIPEG HOLIDAY and I cancelled right away after I found out the location. It was not what I expect to stay. I called right away and somebody answered that is not even sure about my queries. That same day and after 2 hours interval I think I should have my money back as part of free cancellation policy stated on their ad. Only then when I called Booking.com about it and they said the owner can't do a refund as I fall in the 30 days. How does it happen. That is so fast!

Recently my wife and I opened a Bnb. Overall, it's been a great experience and we can barely keep up with demand for our place. Our AirBnB experience has been excellent. However, we also made our space available on Booking.com and that was a HUGE MISTAKE! As we were in the process of setting up our account, before we were even open for business, a guest booked through Booking.com for dates that should not have been open. When we tried to turn away the request (immediately when the booking appeared), Booking.com immediately contacted us to inform us that we HAD to host this guest, even if it meant paying for him to stay at a comparable property.

I booked a room with notice: "your booking guaranteed by credit card". Apparently not so, despite asking for my card, accepting it and "guaranteeing" my res. The renter accepts no credit cards! I was called and asked today, after the banks had closed, to remit a bank transfer by end of day for the full amount. I informed the B.Com caller I would not do so, but would not cancel until I posted my consumer comment. She confirmed that if the booking was cancelled. I could not comment. SHE THEN DID SO immediately.

I book two room with breakfast together at the same time at once at Booking.com for Harrah's hotel at Las Vegas. Somehow Booking.com had some kind of weird error and only one room come with breakfast. I called them the first day I arrived the hotel and ask them if they can do anything. So the lady said she sent a email and contact the hotel but no response. I waited till the third days and called Booking.com. First time they hang up at me. Second time the lady keep say they cannot do anything and put me on hold for more than 30 mins and said she cannot help. She said her colleague had offer me a $25 good will already and said I can use that to buy breakfast. I told her I want to talk to a manager. She simply refuse by saying her manager will tell me the same thing and she cannot transfer.

This is the worst customer service I had from the hotel and Booking.com The hotel, despite showing booking confirmation, payment receipt and message from my bank - "showing the amount has been paid", did not let us check in as they were saying they did not get the money from Booking.com and demanded payment again.

I booked a hotel a month in advanced with Booking.com after searching for a week. Got a rate of 20/night at the Comfort Inn in Alexandria, VA. Seemed too good to be true but everyone said websites throw specials like that every so often. Received multiple confirmations from them up to before the trip. Rented a car to get to our destination, a friend dropped us at the hotel and returned the car for us. Go to the receptionist at the hotel tell him I have reservations give him my cc and license. He said he can't find it, I showed my online reservations and he says to me very coldly "these reservations are not good. Booking.com said they would get in touch with the customers. I have no rooms and everything around here is booked. You should make the reservations with the hotel directly" and walked away.

We booked the "Hostel Via Lamoda" in Prague one months before our Trip from Berlin (19.04.2019). But when we reached to the Hotel address there was no hotel there. It was a residential building. We asked the owner of the building and she said here there is no Hostel and also other people came before and searching for this Hostel. So it was a fraud. We called the property number but it was off. We reported to the police about this fraud as well. Unfortunately, Booking.com staff did not help us when we called, she did not book another hotel for us and just sent us a link so that we have to book it but when I opened the link the hotel was booked out and nothing was available.

I am very upset with the Booking.com process! They take no responsibility for actions they clearly made, and now after I've read all these other bad reviews, I honestly am so confused as to how they are still in business or even allowed to get away with ripping customers off! They told me (and I spoke to FIVE CS reps) that they are not the ones that make the prices on their own website! They said those prices come from the actual motel itself. However I seen with my own eyes how they put through the reservation and how they changed the price within a period of 5 minutes! I literally sat in the parking lot of the Amanzi motel with my mom & my 2 yr old baby and needed to get a room. They were a little too expensive & I was tired, my baby was getting frustrated in the car so I decided to go through Booking.com and I am now paying for that stupid mistake!

I want to share my experience about Booking.com so that others could be cautious. In my case, I booked in April for my June trip at Rome via this site. I went through all the process and get the booking confirmation with a welcome message from the property owner. I got a email next day that my credit card is declined. Needs updated. Even after trying 2 different credit cards (MasterCard, American Express) 3 different times, I got email notice after 3-24 hours later that my credit card is declined by the owner.

I have now contacted booking.com customer services department, 3 times via email and twice by telephone. They have completely ignored my problem over the 4 weeks of complaining and now I find the property has increased in price from £500 to £800 for a 10 night stay. The operator on the telephone told me he had never come across a problem similar to mine and couldn't resolve it, he said he would submit a bug report. I have not had one response from booking.com and now in the process of finding alternative accommodation from a competitor which means they will have lost 4 hotel bookings. VERY dissatisfied especially as I am a frequent traveler and used them for all my hotel bookings in the past.

Someone fraudulently listed my address on Booking.com. The website obviously required no proof of ownership when the address was listed, but even after proving we own the house filing a police report, they have yet to take the listing down. Two people have now showed up to our house thinking they have reserved it. These people have been scammed out of their money and Booking.com doesn’t care. It’s also a real safety concern on the part of the people who’ve booked on this website and for us.

I booked a reservation with booking.com for a hotel in San Juan. I canceled a couple of days later, there was a 30 day money back guarantee. It was 3 months out when I canceled. A few weeks later $883.00 was taken out of my account by the property. Booking.com refused to help. The property was unreachable. I talked to multiple “customer service reps” from bookings and was treated VERY RUDELY.

I had booked on Booking.com for a weekend stay in Kowloon, Hong Kong. I selected a serviced apartment, 3 bedroom and booked it 6 weeks out. I was going to be staying at the listing with myself, my wife, 2 infant daughters and my sister. 3 days before arrival, I get a strange e-mail saying that "the host would like to cancel the reservation, but if you don't respond, it is still valid." I thought it odd but whatever. The next day, I receive an e-mail saying the host cancelled my reservation due to "inability to charge credit card."

I booked the Days Inn in Denver, CO for a conference I was attending. Upon arrival, there was NO heat, light or electricity in most rooms. I was very surprised that Booking.com would such a terrible place to be used in their system. Arriving in my room, I had no heat, hot water or lighting in 3/4 of my room. Days Inn did nothing to alleviate the issue! There wasn't even a manager around to assist customers. They were real quick to say they'd let you leave but depending on how you paid, it could be 10-14 days to receive a refund. Seriously? I knew of no hotels as I wasn't from Denver so I stayed. It did not get any better! I was promised a call from the manager the next day that didn't happen. I was supposed to receive a refund which never happened! Bookng.com promised me a refund twice and to date have received nothing!!!

Following my sister's unexpected death, I decided to let Booking.com help me with a trip. I filtered the hotel for the 4-5 rating and Legend by the Sea came up. This is NOT a quality hotel. Very run down, dirty, and definitely not what I would expect on Booking.com. I am upset with Booking.com as they did not do quality research on this hotel and certainly did not price check. I paid a lot of money and could have stayed at a national chain for this amount. I hope to warn other travelers that quality is not a focus for this company. Few provisions were available at this hotel and it should have been clearly identified by Booking.com. I would suggest they develop a quality assurance department for better management. I feel I should be compensated from Booking.com for this overpriced stay. Ruined my vacation and I will NEVER EVER use or recommend this company. Thank you.

I booked a night's stay in The Hillcrest Hotel Widnes, Cheshire, UK through Booking.com. They claim on their website they don't take the payment from your card - you pay at the hotel on check-out. This is incorrect. The hotel informed me the payment had already been taken by Booking.com. The room was unclean and in need of upkeep - in the morning I noticed toenail clippings on the carpet around the chair and the wash basin had an enormous crack across it and the toilet cistern dripped for half an hour after flushing - not what you want at 2am when you're trying to sleep.

Unreal. I booked a hotel in Green Bay for a weekend there was a Packers game. Booking.com calls me and tells me there was an “obvious pricing error” and so therefore they were canceling my booking or I had to agree to the new rate at $267 MORE PER NIGHT! Scam. I don’t care if the hotel screwed up or forgot there was a game and they could suddenly make more money. It’s not my fault they didn’t adjust their rates to over $400+ a night prior to me booking the room. The fact that Booking.com sides with the hotel and the customer shows where their loyalty lies. Never again will I use them for anything.

I have used Booking.com before for international travel with no major issue, this year however I am very frustrated, after making 22 bookings we had our credit card compromised and cancelled by the bank and I had to update each booking individually with new credit card details, we received a 1 euro charge for each booking (Australia Dollar to Euro, eeeekk).

Be careful if you choose the option to 'pay later'. Booking.com do not adequately police those establishments that suddenly find they are inundated with requests for a certain date, so use the 'your card has been declined' tactic (when it has not even been attempted) then cancel your booking. The room is then allocated for more recent reservations - at a higher cost. You suddenly find yourself without a room, on a popular date you thought you had sorted two months ago! Then they charge you £6 to call and complain - then over the course of 4 or five days, offer alternatives (that are poor alternatives in almost every aspect). If you use the site, be prepared to lose your rooms, or have your hotel changed at the last minute.

I am a landlord who is stuck using this company. I am honestly beyond furious right now. So far in 4 months of dealing with them there is nothing but aggravation! Management is always in "meetings" and no one ever returns my calls! I just spent an hour on the phone trying to figure out why I have not been paid for renting my property and what I got from Chris: "I don't know, this is the best I can tell you. And my manager is in a meeting and I will ask to call you back but can't promise that he will!" Seriously? You guys are a joke! If I ever travel, I will go to Airbnb where they know how to treat their customers!

They rate as a big zero to me. I can’t say anything good about this company so you should be careful. I’m not sure how they are doing business, but they take advantage of me and I have to say that they are taking advantages of every one that uses them.

Booking.com must be more responsive and responsible. Booking.com ignored false advertisement made by Hotel Alfa in Amsterdam. Hotel pics showed clean rooms but were shockingly filthy, moldy, smelly, water-damaged, and linens were stained. Cigarette butts were found in the room, and outside the window were hundreds of cigarette butts. Window faced graffitied walls and gross rooftop of the next building. Nightstands were broken. The wall was so dusty that someone wrote "Clean me please" on it with a finger, and it was clearly visible.

After seeing their commercials I tried Booking.com to find a reasonable hotel in Vancouver Canada. I trusted that they had standards for the properties that they advertise on their site so I booked a cheap hotel through them. I booked a stay with Budget Inn Patricia Hotel. Omg...the hotel was horrendous. 101 years old with NO updates. And if that wasn't bad enough, it's right in the middle of a skid row, with drug addicts shooting up in the broad daylight! Horrible. How could Booking.com associate themselves with an establishment like this? We are afraid to leave the hotel after 5 o'clock. I will not be using Booking.com again. They have no standards at all.

I booked a hotel with them. I found a lower price on both Travelocity & Expedia. They claim they price match but did not. Horrible customer service, stay away from them. No answers to why they lie & way more expensive than other websites.

I made a booking through Booking.com for a stay at Bonito Bay Resort in Mozambique. I paid a deposit of R5700 on 2019-01-20 and Booking.com sent me my reservation number. On their advertisement, they stipulated that the cancellation of the booking will be free if cancelled before the 5th of March 2019. I cancelled by booking on 2019-01-30, way before the cut-off date. Booking.com confirmed my cancellation and confirmed that my cancellation is free.

I have a major beef about Booking.com lack of commitment to customer service- they ignore feedback, and don't give a fig for reliable property descriptions. In 2018 we planned a family holiday around Pienza (Tuscany). My wife & I stayed in the center of the town; our daughter and family stayed at Appartamento in Casale, now called cottage Val D'Orcia. The website describes the property as being 3km from the town, and the map supports this description. In reality, it is nearly 30km from Pienza town. As a consequence, we were unable to have the planned family holiday. I have emailed both the owner & Booking.com, and spoken with customer services several times, yet the property description has not been corrected.

We received a Genius $55 back reward offer. After months of back and forth, the system finally showed our reward is on its way. Takes 14 business days. Now yet another month has gone by and no credit on my card and booking.com is not responding to my polite email query.

Back and forth 100 times. The website says free cancellation within 72 hours of stay and that the charge 1 night stay upon booking. They charged the full amount at booking and state that the cancellation is the full amount. Complete slime all scammers. Don’t ever use this site!

I have booked two rooms in Circus Circus with Booking.com. I got confirmation for two rooms and money was charged. Last minute hotel says Booking.com booked only 1 room. After 1 hour hold they could not reinstate the booking. Hotel said, "Sorry, we can't help you," and Booking.com kept me on hold for 1 hour. My kid's family were waiting. Finally I paid more money and asked hotel to book another room. Booking.com didn't even bother or call to check my situation. They are totally not trustworthy and communication is very poor. Had the hotel was full and had no spare room, my family would have been on road in Las Vegas. Disgusting and I would never ever use Booking.com.

I rented a room through Booking.com and then was unable to keep this reservation. I went through my email reservation to determine how to cancel and found this great box to cancel my reservation. I pressed the button to confirm that I wanted to cancel and did so. Unfortunately, I did not receive a cancel code or make a screenshot of the cancellation. Apparently the cancellation did not go through and now I am stuck with paying for a hotel room that I did not stay in. I believed I had done my due diligence in cancellation in a timely manner to receive a full refund only to find the ease of the site was not efficient. I have spoken with hotel, booking agent and supervisor to no avail. I guess the joke is on me. Buyer beware.

I booked a motel room through Booking.com for a room at Myrtle Beach. The motel and room were very nice in the pictures but once we got there I knew immediately it was a mistake. The guy that checked us in said the room was in an extremely dangerous place and he offered to move my 3 kids and I to another room that was safer. The hotel overall was not safe and we were frightened the entire time to come back and get to our room. Even the maintenance guy told me to not go on the street where our room originally was because there had been people murdered back there and a lot of hookers hung out there. Don't trust Booking.com with your life. They buy up the most horrible rooms and offer them to you at a discount. Losing your life is not worth the discount. I wrote them to let them know I didn't appreciate the lack of concern for me and my children. They didn't even take the time to write me back.

Was looking at Days Inn Port Aransas websites (where I have stayed previously) and thought I was booking on their website. Then saw on the scheduling it showed Booking.com. NO DETAILS displayed on the page for adding check in or check out dates ever showed any "no refunds" note. Nowhere within the several pages did ANYTHING say we would be charged the entire reservation amount at once. When I saw that my immediate confirmation message showed full withdrawal of funds, I immediately cancelled the reservation. DO NOT DO THIS EITHER as they told me I would not receive a refund. They told me to call the hotel to get refund and it was based on hotel policy. When I call the hotel, they told me, "Call Booking.com because we did not charge you, they did." THIS WAS NOT HOTEL POLICY.

Trying to find a solution for a late check in, Booking was totally absent and was just accusing the hotel for not being flexible. Despite 4 emails with explanation of the problem, there was none on behalf of Booking to really support the client and try to find a solution. Total disappointment!

Received disappointing message from Booking.com few hours before a group of 4 families was about to start our travel. They did not try calling me also. Below is the message received:- "We tried calling you to discuss your reservation at Paatlidun Safari Lodge, Jim **, but were unable to reach you. Unfortunately, Paatlidun Safari Lodge, Jim ** is unable to accommodate your booking **."

I booked through Booking.com a hotel stay at Europaeischer Hof in Munich. I paid by bank transfer (called SOFORT Banking). Later the hotel sent me an email saying that during the time I'd be there, construction would be going on and that I could cancel with a full refund. I processed my cancellation on Booking.com and the return email stated: "If your booking is eligible for a refund you will receive that within 7-12 days. After waiting two weeks I sent an email to the hotel and they responded that I would have to contact Booking.com since the hotel only received a payment with a "virtual credit card".

I booked this property for hotel accommodation through booking.com from April 11-14th for my birthday trip for $1144.59. After checking in and realizing how inaccurate the place was to the photos online, I tried to dispute with the property who did not answer my calls and then booking.com failed to come to a resolution. Issues included a distinct awful smoke-like odor the moment you walked in, marks all over the walls, dingy wooden floors that looked unclean, table stains, bed sheets that had make up stains/hair, and beds that felt very cheap. The supervisor at Booking.com proceeded to tell me that they've never had complaints before and that the pictures I took were not "that bad". I ended up paying an additional $500+ for a small room at a hotel for the same duration of the reservation yet still was charged the full amount. Whatever you do don't do business with these business. It's a complete scam.

I received a refund from a Booking which was placed into my account on Booking.com under wallet. One has the option of transferring the credit to money placed back on your credit card. My credit card is good and has been used on my bookings with this company. Now that I want the funds returned to my credit card it keeps coming up with a technical problem and cannot give me the refund try again. I have talked to customer service several times and tried putting my card in again. The same technical problem keeps coming up. I am beginning to believe that Booking.com sets it up so you will not get your refund back and have to use the remaining money towards further bookings with this company. To avoid the hell I am going through, please use another travel service.

I received a refund from a place that I cancelled on Booking.com. The money was returned to Booking.com via my wallet. I have a perfectly good credit card that I have used for all my bookings. Now when I try to move the money back onto my credit card, the site keeps coming up with technical issues and the money cannot be transferred. I have tried to fix the problem by speaking with customer service several times. I have even re-entered my credit card. When I try to transfer the funds a technical problem comes up. I am beginning to believe the company does this so you cannot get your money back and have to use the refund for further bookings on Booking.com. This company is a nightmare. Please do not use them.

My hotel cancelled a booking. Phoned booking.com up - the lady said, "I will look into it and phone you back within 5 mins." 30 mins later no call. Phoned again - the man said, "I will look into and phone you back." 45 mins later he phoned. He said it took longer than expected because he was on a break? Eventually he said, "I will get some alternatives and send the e-mail out." And then going through a procedure. The procedure was a complete farce. He did not send the e-mail? This company employs people who can say and do whatever they can to make something so simple so awkward and could not give a damn about its customers.

Customer reserved my apartment thru booking.com - first reservation for me thru booking.com. Booking.com told me that they would pay upon arrival. Unbeknownst to me they insisted that the guest pay with a credit card and when she cancelled a full 6 months in advance they will not give them a refund. They will not answer any emails and or phone calls. Do not do business with them.

I have made multiple bookings. Received two separate promotions in the mail for credits after travel. 1 for $40. 1 for $50. I still have not received the credits after multiple contacts with customer service. Seems like a scam. I would recommend using another site.

I'm a genius client on Booking.com that I'm a frequent traveller. I ask booking if calling customer service have any cost, they told me that no that’s for free and I have a some questions so during my trip I always call! Today I received my phone bill. I have over 250 dollars in calls to Booking.com. When I call them to ask an explanation they told me, "Sorry but we’re no responsible and bye!!" NEVER CALL THEM AND AS GENIUS CLIENT THEY NEVER GIVE YOU NOTHING LIKE THEY PROMISE SO I DONT RECOMMEND THIS PAGE AT ALL.

I used Booking.com for a reservation April 10-12. I arrived at the hotel and the first room was unsafe. The lock on the door was broken and the doorknobs to the bathroom fell off. I took the doorknobs and a pic of the broken lock and showed the front desk attendant. He apologized and offered me a new room. We went to the second room. There was a white substance dripping down the walls, the lampshade had brown droppings in it and there was no toilet paper or towels. Elevator was down and the restaurant was closed for renovations which was not listed in the ad you put on your website. My kids and I left the hotel within 45 minutes because we were disgusted and felt unsafe.

We booked a hotel in Iceland through Booking.com 5 weeks in advance and paid in full ($600.00) using PayPal. Two weeks later the airline which we had also bought and paid for our tickets on went bankrupt. So we called Booking.com to cancel the hotel reservation three weeks in advance of the check in date and request a refund. BOOKING.COM REFUSED TO REFUND OUR MONEY DESPITE A FULL 3 WEEKS ADVANCE NOTICE! They intended to keep $600.00 and refused cancellation!

For my stay, I chose the most suitable one from the property list Booking.com screened. But it was a ghost apartment with lots of wrong data. 24-hour front desk service not available. Contact number did not care for my arrival. They caused me to experience fear and extreme stress at night as the apartment I booked via Booking.com was sold also to somebody else.

I booked an expensive apartment for 4 adults and 1 child. Less than a week before the date of arrival, I got a message, not from Booking.com, but from the owner telling me that the booking was cancelled, but that she could find another place for us. I was dubious about that because I wondered why it wasn’t booking.com to contact me. When I finally was able to reach someone at booking.com (they didn’t return my emails or phone calls), they concurred that the owner should not have contacted me. Booking.com didn’t help at all. They offered me another apartment in another city 25 km away! Meanwhile, I understand that my booking was cancelled because the owner overbooked. This doesn’t sound like a legitimate company...it sounds like a bad Airbnb! Never book an apartment through this company. What a joke!

Booked a room in Nashville. Booking charged 140.00. Looked on hotel website later and room was 82.00. I paid almost double by booking through Booking.com. Book direct!! I usually always do and wish I had this time! Never again!

I booked a stay at Holiday Inn for April 13, 2019. We booked around 8pm April 11, 2019. We decided to rebook through the site for another hotel closer to our tournament. Our booking was $90/per night. Booking.com is charging us a $79 cancellation fee. Avoid this site. Call the hotel directly.

When traveling through Canada I reserved a hotel through Booking.com. When I got to the hotel they informed me Booking.com had canceled my reservation. The hotel still honored the price I got on Booking.com which was good but now going through my statement I found that Booking.com still charged me.

Had difficulty booking online...ended up using two credit cards because they said one didn’t go through. Only to find out both cards were charged and there was also an unexplained charge on both cards. In trying to resolve the issue can’t get through to anyone via email, phone or live chat. Seems like a total scam. DO NOT USE THIS COMPANY FOR ANY TRAVEL ARRANGEMENTS!! Be advised!

The site advertised a hotel reservation for $103 and promised no card would be needed. Then when booking - all seems well, and it then asks for credit card. So I accepted the first lie and entered CC info. When the reservation was made I see charges of $335, including a $39 VAT tax and a $160 room cleaning fee (?!?!). That's absurd. So I cancelled within 90 seconds and the cancellation fee is the room fee of $103. What a great scam. Thing is, Google uses them as their default provider on the maps application, so... LOTS of people are being scammed. I won't ever use any type of online booking system ever again. If a human being can't be used to make a reservation, I will just go on to the next hotel.

Unauthorized charges were made using my credit card and fortunately I was notified within 35 minutes of the transaction. I immediately called my bank and then contacted Booking.com. The agent at Booking.com placed me on hold for 20 minutes then said that there would NOT be any charges to my credit card and she would email me with a confirmation number. That was 5 days ago and I have been given the runaround between the hotel and Booking.com. I am extremely disappointed in the way I have been treated and I would not recommend doing business with this company!

Searching for lodging and deciding on one, agreeing with price. Credit card charged for that price, then two days later, an addition $209 charged for taxes, cleaning and other fees. Never again, Booking.com.

2 rooms were booked through Booking.com. One of which was a referral. The person that was referred received their credit, I however, did not. Both reward confirmation emails were sent saying that the refund is on the way. I check to see why mine hadn't arrived when the other one did (same bank and everything). I see that the refund was sent to a card that is not my own. I have repeatedly explained this to booking representatives, rewards specialists, etc. and they all tell me that there's nothing that they can do and to just wait to see if the reward comes. They even made me send screenshots to prove that the 2nd room was booked using my link (after changing their story saying that there was no record of my referral being used).

I booked a rental home for family coming into Cape Coral for a long weekend. The booking was confirmed but then I received multiple emails conflicting each other, 1st email location was overbooked and my reservation was canceled but the funds were withdrawn. 2nd email reservation confirmed, 3rd email please contact us to modify the reservation. Finally, reach out to customer service, had to book and pay for hotel reservations for 1 night and then move my family to the original location and who had to pay for Booking.com error me. I was assured that I would get a refund for the difference in the pricing but several weeks later still waiting. Customer service no record of promised refund, no surprise. Don't use this website.

I booked a hotel through Booking back in November because I received an offer in November giving me $40 back if I book before 12.22.18, what I did. I booked this apartment in Toronto, and even if I shouldn't have been charged the full price at the moment of the reservation they did it either way 5 month before my trip. Almost 5 months passed and I decided to add to my reservation a parking space for the 2 days I was staying in Toronto. In the meantime my wallet got stolen, I did informed the property and I called Booking.com because I needed to be sure the parking space was approved. I am not sure what the operator did at that moment but somehow my reservation got canceled because when they tried to charge the parking fees, my credit card resulted invalid.

I booked a 1 night stay at Studio 6 in Ocean Springs, MS. There were no problems with the reservation, payment, or the stay. Three weeks later, I get an email from Booking.com that my reservation has been cancelled and I am being billed for $55.99. I called the Studio 6 in Ocean Springs and they say Booking.com is experiencing a glitch and to disregard. However, since Booking.com has my credit card # and says they are charging me a cancellation fee, I must monitor my credit closely and dispute any unauthorized charges because I cannot trust Booking.com. I would recommend you avoid doing business with Booking.com.

I'm about to write a negative review of Booking.com and I see that I have plenty of company. Here's my story: I booked a hotel through Booking.com in October 2018 because Booking.com promised a $60 rebate, to be provided as a credit on my credit card. After 2 months, no credit had appeared so I contacted the company. I learned that the rebate could not be provided on an American Express card, which is the card that I had registered with the company. Nothing in the ad for the rebate had indicated that only Visa or Mastercard could be used. So I put in my Visa card number, as instructed. More time went by. Still no rebate. More Email contact with Booking.com. I was instructed I needed to check a box, so I did, and hit "Enter."

Do not use Booking.com. They might offer good hotel deals but their customer service behind the scenes is terrible. I booked a hotel in Paris, when I arrived at the hotel I felt very unsafe. As a single female traveler I trusted my gut instinct to change hotels ASAP. When I called Booking.com to try and get a refund from the hotel the customer service representative (a female may I add) told me that I ‘needed to provide proof of evidence for feeling unsafe and that someone cannot feel unsafe without proof.’ Excuse me? From what logic does this come from? She made me feel like my fears where unjustified but has she personally visited this hotel? No. I now have spent money for two hotels because I trust in my instinct and safety over money always but the way that Booking.com handled this is disgusting. They do not care about their customers' safety.

A month in advance I booked a hotel in Cincinnati Ohio. I had a conformation #. Booking.com had already withdrew a deposit. I got to hotel and it began... HELL!!! Hotel had to reservation for us. Even with confirmation #. Hotel called Booking.com talked to a supervisor. They told me to rebook and they would need another deposit. I passed. The hotel was very good at getting me a room at the Booking.com price. That night I canceled my summer plans. Will never use Booking.com. A cluster ** of a company.

We booked a room at the Mayaland Hotel in Uxmal, MX for one night. The booking went smoothly, we paid for the room in advance, spent one night and had a marvelous time. Several weeks after returning from our vacation, I received an email from Booking.com wanting to know why we didn’t stay at the hotel. I explained that we had and it was a very nice hotel. I provided them with our confirmation number and proof of payment. Booking.com then insisted that we had booked a second night several days later and did not show up.

DO NOT I REPEAT DO NOT RENT A CAR FROM BOOKING.COM. I booked a car, went to pick it up and there was not a reservation for me. I called Booking.com but of course it was a wait so I had to do what I had to do and rent from another company. I get an email from them asking about my experience and come to find out there was a whole different company that the car was rented through and since I wasn't able to speak to them right away I can't get my money back! The customer service representatives were extremely rude and were not any help at all. I've learned my lesson! STAY AWAY FROM Booking.com and Rentalcars.com. I had a strange feeling as soon as I booked it. I should have listened to my gut.

I am disabled and booked this trip for April, 2019. Due to an unforeseen flare-up in my disability, I was told that I cannot fly, and the Doctor’s documentation regarding this was provided to Booking.com prior to my trip. I spent 53 minutes on the phone with their “customer service” (they are located in London, with no toll free number) at my expense ($172 phone call). This resulted in Booking.com finally canceling my 15 night accommodations in Japan, costing me a mere $75 less than I would have paid for those accommodations had I been able to go, and they said due to cancellation penalties. After my call to Booking.com, I also contacted United Airlines, who was able to cancel and refund my full flight fare, on my 10 minute toll-free call to them. Wow, so different from Booking.com in their customer service!

I booked a two bedroom apartment. Had the confirmation number and everything. The property owner cancelled the booking saying my credit card was declined. Called my credit card company - not only was my card NOT declined, no one from the property or Booking.com had tried to charge my card. I called Boooking.com, they offered to relocate me to another property and make sure there would be no additional cost to me if they couldn't charge my card. I gave them my card number FOUR times. And then they said my reservation was confirmed.

I made a booking and paid in full (non refundable) through Booking.com. About a month later they notified me that the room was no longer available. They cancelled my booking no charge but did not refund my money. When I asked what was happening they told me the company I'd booked through their site was fraudulent and they'd had complaints but in order to get my money back I'd have to go through my bank. I argued that the money should just be refunded by them and after a massive battle, and being told different things by each customer service person, they eventually put the money into the wallet system and told me I could cash it out. I cashed it out immediately as I was paying interest on the payment. That was on 11th March.

Let me give you a tip so you don't lose out on money the same way I did. DO NOT book through anyone else besides the hotel itself. It saves you the struggle, stress, and money. I booked through Booking.com at a Quality Inn and the Quality Inn in Fort Smith, AR was horrendous. They had a rodent problem or something because my partner and I were awoken in the middle of the night to scratching and scampering in the walls and ceilings. Anyway, I contacted Booking.com after having talked to the property to get a refund and cancel the rest of my booking and neither helped.

Booked a hotel in Barcelona but had to cancel within 24 hours. Asked hotel to resell room as could not make the trip. They did. Then asked for part refund. No refund. Complained to Booking.com and was told when booking I should have chosen refundable option (this did not exist)!!! Totally appalling and will never use them again. Go careful people if using them. Would use another agent or book hotel direct.

0 Stars if I could’ve rated it as that! We made a reservation through Priceline, but when we had problems, we were transferred to Booking.com. The hotel didn’t have our reservation, but Priceline/Booking.com had it and said it was legitimate. Our first time with customer service, Jamal, our rep, hung up on us when we asked for a refund. After we called back and were on hold for another 10 minutes before having a lengthy conversation with another rep who eventually cancelled our reservation to make sure we wouldn’t be charged. The moral of the story is to book through the hotel only or sites that are NOT Priceline and Booking.com!!

I booked a hotel in November for a stay in Yosemite in June and they emailed me yesterday saying they had canceled my reservation with no explanation. I am now paying $400 more for a hotel somewhere else! This is extremely frustrating and will not be using them again.

I've been using Booking.com for years, but today I am so disappointed. We go to the beach yearly and book early for the best rates. I made reservations 10/23/18 through Booking.com and had reservations for the week of June 17th. I was so pleased with the hotel (Wingate in Wilmington NC) and the price. Today I received an email from Wingate hotel telling me my reservations were cancelled because the hotel is closed and has been closed due to hurricane Florence. I called Booking.com and they did not even know the hotel was closed. Now my family has no reservations and I surfed the hotels in Wilmington today and the nice hotels will cost me at least an additional $300.00. I am so disappointed with Booking.com.

Had a booking 3 weeks in advance and the morning of our arrival received a text from the person saying it was cancelled with no explanation... Totally not fair or justifiable... How can this happen with no proper explanation.

After booking a 3 night stay at a hotel through the booking.com website, I was forced to cancel due to illness. Using their website, I canceled the reservation prior to checking in. I received an email confirmation that the reservation had been canceled. I received a phone call from the hotel after the first night of our original intended stay saying that we were being charged as a "no-show". I explained what happened but they said they never received any communication from booking.com. After inquiring at booking.com, they said I had not canceled but had only requested a waiver of cancellation fees. I told them I had received a confirmation email that they had received my request to cancel, but they said that was different from actually canceling. This will be the last time ever using booking.com.

Just spent 3 solid hours on the phone trying to rectify a problem that was in no way my fault. We booked a 5 night trip in TWO MONTHS in advance for a NON-REFUNDABLE room that was cancelled on us 4 days prior to check-in. They kept trying to rebook us at a lesser hotel that were in no way comparable to our original reservation. Completely not service oriented. I finally gave up and asked for my money back that I would gladly spend elsewhere. Good job, you just lost a customer for LIFE!

I booked a hotel with them a month in advance. 6 days before the trip I checked with the resort and they have a lower rate than I got with Booking.com. I contacted Booking.com and they told me to send them the information, which I did, and they replied that they would not match the price. So now I am paying more for my hotel because I used them. They DO NOT PRICE MATCH... The guarantee is false. Beware and do not use this service. They lie and overcharge plus charge you a whole day's fee the day you book. BEWARE.

I was charged double from Booking.com for a one night hotel stay. They didn’t have a local help desk and they have taken a long time to get back to me to rectify the situation. Disappointing service from a company I won’t use again. Double check your statements everybody!

I booked a hotel in Singapore for one night. Knew it was a strict no-cancellation, no-changes policy, but accepted that as I thought it was a discounted price for an expensive hotel. But when I later looked on hotel site, I had paid 30% above what hotel was offering rooms for, with flexibility in booking conditions. I will NEVER use Booking.com again. ALWAYS book direct with the hotel. An expensive lesson for me.

We booked this property through Booking.com months in advance of our George Strait concert this past weekend. The site doesn't advertise how poor and unsafe the neighborhood is. Only pics of inside home. We arrived and in 5 minutes saw a prostitute on corner, witnessed a drug deal in street, the one way street was blocked by a house party and we couldn't even get out, houses around were boarded up and burned down, yard wasn't even mowed and was full of trash.

So, we used Booking.com to book our hotel in Singapore. I have used them once before and found they did what they said. That time we also got reminders (and up-sell emails) in the weeks leading up as the time of our trip approached. This time however was VERY different. Booked one night over 3 months out, then NOTHING from them at all, not a peep. This one was shortly after a crazy Christmas New Year period and the next we know, we are getting a no-show email. We had mistakenly booked 5th Jan rather than 5th Feb. Our bad but had we had ANY follow up in the month leading up to it, we would have quickly realized the error and probably been able to fix it (or at least not wasted it and taken an extra trip).

This site is very misleading because it doesn't include all the costs associated with your reservation. I reserved a hotel and when I got there I found out, there was a 100 deposit in addition to the hotel fees. When I called Booking.com and informed them that my cost was 100 dollars more than they told me in the reservation, they said they do not include the deposit because it is not a charge, but it is a charge because you have to pay it to stay at the hotel. Booking.com is very misleading and sucks.