Booking.com Reviews

I booked a hotel room at the best western in Oceanside, CA. When I went to book it said my total would be $348.80. When I put in my credit card information and hit the book button it charged me $388.80. I looked at every "please read and terms and conditions" they had and it said nothing about a $40.00 fee for booking with them. It was a total bait and switch!! I will never use them again!

I am writing because I had an upsetting experience trying to book a room for my relative. The one description has two prices, the lesser one specifying non refundable, the higher price saying refundable. Under both was noted there was no prepayment. And no Booking.com fees. Nowhere was it indicated the lower price that there was prepayment with the lower price. So, I advised my relative to book. Then she gets the confirmation saying there are Booking.com fees, and that there is a prepayment.

I booked a 4 night stay at South Pier Inn, Duluth. The rate Booking.com quoted me was $251/night for a deluxe one-bedroom suite with waterfront view. When I received the receipt for my stay when I checked out, I discovered I was charged $281 for my last night there. I wrote Booking.com when I returned home about not ever seeing $281 quoted to me for my last night stay when I booked and reserved the room. They sent me a return email going on and on about how the tax fee rate was openly shown at time of reservation -- completely avoided the main topic of the room charge being different. I am a senior citizen who needs to watch what I spend. They did not offer me any refund. To be ripped off by Booking.com and then have them ignore you when you've discovered the error makes me very sad and upset. DO NOT USE BOOKING.COM!!!

We recently returned from Ireland. Before our trip we booked a room from Booking.com for 4 nights in Dublin. The room we were given was unacceptable. Thankfully, the hotel was kind enough to move us to a great room the next day. We also discovered that we paid twice as much for the room thru Booking.com than the hotel itself charges. We felt totally scammed by Booking.com and will never book through them again. We felt compelled to warn others not to use them.

My husband and I was looking on Booking.com to find a resort/condo/hotel. We seen that some advertised "no payment until day of arrival" and "free cancellations." We thought that this was great, we could take care of some bills before we left on vacation. So, we proceeded to book a room. We put in all of our bank card information in which during this time it had a pop up that said "Don't worry, no payment is due now." The next day 1,200 was deducted from our account. After about a full day and a half of waiting for the next customer representative just to be transferred and put on hold I finally got to talk to a lady with RedAwning realty That took our money out for the room. She assured me that Booking.com falsely advertises room reservations that will hold a card until day of arrival.

I made two booking reservations at the same hotel called 'Hotel Terminal' in Milan near the central station for a weekend and the following weekend. The first weekend I stayed there was not the best experience, as it was pretty bad! It did not compare anything at all to what was on Booking.com, therefore I gave them a bad review. Unfortunately, we could not change our reservation for the following weekend as it would have cost me quite a lot to do so, so I had to come back to the same hotel.

Please do not use Booking.com when making hotel reservations. Their cancellation policy is horrible. If you don't make a change or cancellation by the cancellation date that's 4 days in advance of your first night's stay, they charge you for the entire amount of the room. I'm not sure what they do if you are staying multiple nights. I booked my room for June 10th and any changes/cancellations needed to be made by June 6th. I found the same room through Booking.com for a cheaper rate two days in advance of my check-in date, and they wouldn't honor it. Next time, I will go through the hotel directly, since their cancellation policies are less stringent.

I was searching for hotels for stay in Shimla and came across Booking.com which said no payment till you reach the Hotel. I was just searching for hotels and on my date I was looking for a homestay in Shimla. By chance I booked it but immediately realized it's far from our course of travel and hence not suitable. So within 2-3 minutes I cancelled it. Still it showed me full cancellation fee will be deducted. It's like if you make a wrong click you will have to pay for it. It's sheer harassment. They should give some buffer time at least 15-30 minutes for such cases. If the person has by chance booked wrongly, so cancellation within 15-30 minutes should not be chargeable in any case. Make your site user friendly and not a money making site from wrong actions. Shame on Booking.com and such sites should be banned totally and black marked. If you dare deduct my money I will sue you guys Big Time and I mean it.

I have booked a hotel through Booking.com on 21.05.2017 to stay at Mysore, India. The hotel name is Hotel Paradise (Dasaprakash Group). The total strength is 2 adult +2 children. At the time of booking the website shows Rs.3000 for 4 person. And the hotel category also shows 3 star. When I enter in to the hotel they have charged 5226 including taxes. I have surprised that, inside the room there is no proper bed, toilet are looks like labour's toilet, flooring are mosaic flooring without proper cleaning. There is no telephone. No wifi... Really they have cheated us... Bad hotel in our life. I am going to file a complaint in consumer court with compensation of 100000.00.

Misleading ads and unexpected fees - Booking is horrible. Most of their rooms have a free cancellation policy. However there are a few that require a 50% payment if there is a cancellation. I had booked and canceled two rooms within 15 minutes. One was a free council room, the other charged me 50%. So for a 15 minute reservation and I am charged over $100. Be sure to check the fine print!!!

I had requested to book the Best Western Swiss Cottage Hotel in London. When I got the confirmation it turned out to be the Best Western. I received zero help from Booking.com. The agent refuse to support my request for a manager or supervisor and basically said, "You paid the wrong hotel. Too bad."

I made a booking through Booking.com and it deducted full amount without replying my request for the change of date. Non-changeable is not indicated during the booking process. They did not even provide a receipt for payment and proceed to deduct money even without me sending the documents.

I had 2 bad experiences with booking hotels through Booking.com. I gave them the benefit of the doubt and booked a second time but they will not get my business for a 3rd time. I had a hotel reservation for April 27, 2017 and imagine my surprise when I arrived late at night after driving all day and they would not honor my reservation because I was traveling with a cat. The hotel did accept pets but it was not clear that this excluded cats. They did find me another hotel nearby so I had a place to stay but still not acceptable.

I made a booking on 11th May 2017 for 4 nights to Hotel Galera Ibiza in 17th - 19th August for my daughter's birthday celebration. The booking was offered as "free cancellation." I have successfully used Booking.com before and as a regular user I am now classed as a "Genius" member. Within 48 hours my booking had been modified (I was informed by email) and I now had no "free cancellation" and the hotel were allowed to take any amount from my bank account registered with Booking.com. 24 hours later the full balance was taken out of my account!

I reserved Steigenberger Dau Hotel from 16/6 - 20/6 on Free cancellation basis, and pay at hotel, and the hotel tried to withdraw 25% of the reservation fees 2 weeks before which was not matching what Booking.com policy written by them on their web page and on the mail sent to me with reservation details. I've asked Booking.com to act, but they said that I should communicate with Hotel directly!! Then why do you put it on your website?? And of course the hotel canceled my reservation after I blocked the payment.

They are such liars. They showed a lower rate than the hotel's own website so we booked through them. As soon as I entered my credit card information and hit the booking button, they confirmed the booking with a higher amount than the hotel by tax. They just show you the price before tax and ask you to enter the credit card so you think that it is your total payable amount. And after you submit, they will show you a higher total amount. That is cheating. And then I try to cancel the booking, it states that the entire amount will be charged even if I cancel it in one minute from booking. No refund policy. They are absolute cheats.

I reserved a 2 hotel rooms for June of 2017. After I booked I noticed that the booking was non-refundable. I also checked the website quite frequently to see if the price would drop, which it did, considerably. I contacted Booking.com and they would give me a $15 rebate but the rooms had dropped by $300. I've tried contacting them since and either their phone lines are always busy or they don't answer emails. DO NOT book rooms through Booking.com. It is a rip-off.

First time using Booking.com and was overbooked. Learned the evening before I checked in that I was overbooked through e-mail. They said they tried to call me but no new calls on my cell and cell phones don't lie. I responded to their e-mail twice and received no response until the hotel called me. Pretty sure this not normal customer service for a booking site. I re-booked with another service and had to pay more.

It is the third time I book with Booking.com that it end up costing me three times the cost. Specifically type in my location: Prague airport. It end up giving me an option that is miles away from the airport and in the end pay double the price for a taxi. It also doesn't clearly stated check-in time and that the owner are not able to speak English. On a previous occasion I look at flights to Bilbao and it gives me an option for an airport in a completely different city. Again I paid double just to get there. I don't understand if you request a specific location why it give you options that is miles away from your requested location. I will no longer use booking.com as it is too easy to make a mistake and book yourself miles from requested location.

The fail-safe way not the be lured into the scams of Booking.com and their business partners is to simply not use them at all for anything EVER! I agree that their booking system is horribly inaccurate, complicated, confusing, and not helpful. Never ever use a Booking system that has you enter your credit card information before showing you upfront the charges that you will incur. Not only does Booking.com make you do this, they never show you a summary of the charges until the booking is complete and by then it is far too late in most instances.

I booked an apartment in the south of France through Booking.com. Two minutes after I booked the property owner canceled the booking. Please note Booking.com took the full payment. It has been a week and I still have not received the money back. I am traveling to France today and have no money because Booking.com still have not refunded me. First call I made I was advised it would take 3-5 working days for the refund. Next call I was advised it would take 7-10 working days.

Booked a hotel through Booking.com that advertised cable TV. TV worked but there was no cable or any channel reception. Complaints to management ignored. Two complaints to Booking.com resulted in a silly offer of $25 compensation that was rejected. Two different "customer service" reps said there was a TV in the room as advertised so the hotel provided advertised amenities - doesn't matter that it didn't work. That's like saying the bathroom doesn't have to have water. What good is a TV that doesn't work? Booking.com seems to think that is fine. Ridiculous argument and very poor customer service.

I booked a room in Capitola CA for Memorial Day weekend early May. About 10 days before the trip, I needed to make a change to the reservation. I contacted the property owner and was told I had to go through Booking.com to make the change. He was fine with it but not able to make the change for me. I contacted the site via email, which responded they would contact the property owner and get back to me in 24 hours. 48 hours later, I emailed again... only to do it again 24 hours later with no reply. When we finally checked into, the worst motel I have ever stayed in, the property owner stated he was never contacted.

My husband & I hoped to visit Paris 16-19 June to watch our daughter, an opera singer, perform with Jean Christophe Spinosi at Versailles. Unfortunately in the last month my husband has been diagnosed with 2 very serious illnesses: a rare bone marrow cancer, whilst undergoing tests to assess suitability for stem cell transplant it was discovered that he has serious heart disease. Therefore we needed to book accommodation which allowed free cancellation. We chose Hotel Normandy Paris; however I must have inadvertently clicked the wrong button because it came up that I had made a noncancellable booking. Immediately I realised this and attempted to amend the booking. This proved impossible. I contacted Booking.com within less than 5 minutes (just as long as it took me to write & send email). They contacted hotel who refused to allow cancellation without me paying full price of £471.

Do not trust Booking.com confirmation until you receive a direct SMS/email from the hotel. Booking.com displays available rooms even if the hotels are fully booked. We booked Apple City Hotel through booking.com well in advance but the hotel refused the same. Booking.com customer care could not help us with alternative booking. We had great difficulty in booking rooms during peak season and had to overpay because of poor service by booking.com.

May 6 2017. I book in one of the hotel in Agassiz thru booking.com. After an hour I decide to cancel it and receive an email that cancellation is successful. On May 28, 2017 when I check my credit card they still charge me worth 311.00$.

I booked through Booking.com for a stay at Hotel U Martina in Prague. I had arranged with the hotel for pickup at the airport. My family and I waited for one hour at the airport and nobody showed up. There were many drivers with signs waiting for passengers, but nobody for us. When we arrived at the hotel, the receptionist said "It's not my problem" that the driver did not show up. My son later told me he couldn't believe the response.

Want to make a reservation? Keep AWAY from Booking. Using booking.com at your own RISK. With booking.com, you'll be NOT booked. Made a reservation nearly a week ago on booking.com. When I tried to check in today, the front-desk staff told me that there's no related reservation for me and all rooms are booked. He asked me to call booking. I did so. I kept calling booking for nearly 15 minutes and finally a guy answered my call. And, he hanged up after checking my confirmation No.# and PIN. I thought it might be bad connection so I kept calling again and again. After about another 10 minutes later, the front-desk staff asked me, "did Booking.com told you anything?"

I booked an apartment in France a year ago, paying a 50% deposit and paying the balance last month. This Monday, with less than a month to go I received an email from Booking.com telling me my booking was being cancelled. I rang them - they couldn't give me a reason that it was being cancelled. And even though if I had cancelled on them I would have had to pay the full fee, if they cancel you get nothing. And to rub salt into the wound my refund is going to take 15 working days to process! I will never ever use them again as the risk just isn't worth it.

Don't rely on Booking.com's hotel reviews. I spent three nights in one of their highly rated hotel in Suzhou, China, and it was a horrible place, and with exception of the hotel lobby, there was a lot of misrepresentation. We moved across the street to a much more comfortable hotel, which I reserved directly on my own while Booking.com ranked much lower, and claimed there was no vacancy for the very dates I wanted. There were plenty of vacancies. This made me wonder about Booking.com. I recently submitted two hotel reviews of places I booked via Booking.com. They published immediately the good review, but has yet to show the one where I mentioned about the hotel's moldy smell and filthy rugs.

Booked 2 rooms at the Scottish Inns in Galveston, TX before going on a cruise. We were with a handicapped friend who is in a w/c and has much difficulty walking. We took it for granted that this property was w/c accessible. It did not have an elevator and had to walk up 3 flights of stairs with our luggage to get to our room, we are 80 and it's not an easy task. We had to practically carry our friend up the stairs to the 2nd floor. Booking.com neglected to state that this property was not handicapped accessible which I believe is against the law. I would like Booking.com to refund us the money for the rooms which was 126.00/rm. for 1 night occupancy to make up for the stress this cause us all.

I booked hotel LarkSpur at Milpitas, CA for 3 days at $811.12. I called 4 days before the trip try to cancel the booking of this hotel. It was not refundable, but I did not see this when book it. I made calls to the hotel, the Booking.com, no refund period, not even the credit for future use. The worst part is the hotel did not even consider the refund. They said everything was handled by booking.com. In this case, it is booking.com that does not refund the money. I lost $811. I will post my problem with booking.com on the internet, Facebook, Twitter, etc. to let people know how booking.com rip off its customers. I will never use booking.com again.

I had booked two rooms at Bukit Tinggi in April 2017 for a family vacation. When we arrived at the hotel the hotel informed us that our booking has been cancelled. There was no intimation to me about this cancellation. I tried to call Booking.com customer care service but was unable to connect. Recently I booked an apartment in Australia and cancelled the booking within the free cancellation period. However the whole amount was charged to my credit card and was refunded after 1 week. In this process I lost around 250 Malaysian ringgit due to foreign currency differential in buying and selling rates.

Made one reservation online for three rooms. Canceled the next day. Seven days later three separate charges hit my account, one for each room, approx. $800 It's been nine days since I've canceled my reservation and still no credit even though my bank says it takes 48 hours at the most to process a debit card credit. This also created five overdraft charges to my account, three for the three separate charges for each room and two for items that bounced because of the $800 debit. I've spoken to Atlantis Reno and Booking.com and was told they will do nothing to help... an absolute mess. I will never use Booking.com again... neither should you.

Booking.com does not represent the customer. It represents the business, such as hotels, etc. No matter what the circumstances, you will not be able to get a waiver if you cancel your hotel booking in less than the time allotted, even if the hotel booked the room you canceled. Also, never accept a room that is non-refundable, because if you do have to cancel, you will lose your money.

I reserved a group of rooms for a soccer tournament through Booking.com. It clearly said I could cancel up until 24 hours prior to the stay and not be charged. About two weeks prior to our stay, we decided on a different hotel and I canceled the rooms (and received email confirmation of the cancellation). Booking.com never sent the cancellation to the hotel so they charged me over $3,000. Now, the hotel says I have to work with booking.com which I have been trying to do for almost two months with no resolution. I would not use this company--I know I never will again.

I made a reservation for a hotel in Santiago. Booking stated that the hotel had parking in their property and that the price you were shown is the final price. Long story short, both of those claims stated in their reservation email were false. I called Booking.com customer service to only get them saying that "they called the hotel but they won't reimburse you, sorry". Booking those not understand (or want people to believe) that I made arrangements with them and not that hotel, and won't help you solve a problem they created by lying when they show you and offer and state the conditions of the reservation. Way to go Booking.com! You definitely lost a customer, and hopefully this sad experience prevents others from being tricked by Booking.com.

Before we travelled to Paris on May 11th, 2017 we received a email from Booking.com offering discount entrance tickets to most popular attractions in Paris. We used this offer for entrance to the museum d'Orsay which we purchased from the main tourist office in City Centre for €12 each. The offer stated that we would be billed on return home which we were but we're very shocked that we have been charged £12 each ticket so where is the discount? Other travelers should be made aware of this.

When we booked a hotel in Koh Phangan with Booking.com we used my husband credit card. I was going there by myself. They charged us 500 nzd. (The full amount.) Then a few days later, I received an email from the hotel saying they can't let me stay unless my husband is with me. (The credit card owner.) Their Booking.com page says nothing about this. When you make the payment, you get no information about the owner has to stay. We asked them to refund the payment, of course they refused it. I was not sure if I went there and pay again, they would refund my husband, so I contacted Booking.com. They said, "Contact the hotel."

Was told they would contact hotel to cancel reservation. They email back hotel. Agreed to cancellation. I got a second email today they can't help me. Website says free cancellation up to June 20th. FYI I cancelled May 15th 5 min after I made reservation and to put more fire on the situation it can be verified I have stayed at this Deerfield Best Western over ten times in last 2 yrs. This is not how you treat previous good previous customers. Bottom line I stopped credit card first time in 40 yrs. They are a not a company I'll ever do business with. I've asked for owner Mr. Patel to return my complaint but I guess he doesn't know how to talk or run a business. No response like the other customer's complaints. Booking.com and hotel double talk. Thank you for listening. Very bad company. I always dealt with Hotel.com. Never had a problem which is from what I understand is same co as Priceline Expedia so why such the???

I was looking for a hotel in Madrid and I pushed the "reserve button" to see the additional charges which I always do with other websites. It says, "Don't worry you won't be charged yet" under this button. So, I gave them all the information they asked. Then, they charged me. After I realized it I immediately tried to cancel, however, it says that my booking is not refundable. I couldn't even confirm the total price when they charged me. (I've never seen such a thing.) I called them, a lady from customer service talked to the hotel and confirmed the cancellation and transferred me somewhere else. Now, I've been waiting on the line for 1 hour 35 min! After 1 hour 35 min, they just hung up!

Sadly I tried calling Booking.com after booking hotel reservations and then finding the rates cheaper. They have a price match policy listed and cant get through. Also it said after the first booking if you accept their newsletter, you get $25 off your next booking, well three more bookings later and nothing. When you send a "Note" you get a generic response with the last line saying if you need more information, you will hear from someone shortly. Hmmm. Oh well, I will deal with the hotels directly and no longer consider Booking.com for future travel.

Have the same experience as many others who posted on Consumer Affairs. Deceptive advertising. I booked 3 different resorts for a trip to Tahoe, Napa, San Francisco. "FREE CANCELLATION" kept appearing...nowhere did it say my credit card would be charged immediately for a prepayment of 1 night at each hotel. When I saw my credit card transactions, I had multiple reservations at two of the hotels. I am still cleaning up the mess. I always have "putting in dispute with my visa company" in my back pocket...but what a nightmare. I have subsequently re-booked the 3 resorts directly with the hotels.

Booking.com doesn't show the exact photos of the property I booked with them but when we arrived me and my family we found the hotel ''InTown Suites Houston'' very unclean and full of roaches. I left the hotel after half an hour. The hotel administration were so rude. And booking didn't support me in refusal of charging me. They are careless about their customers. I wouldn't recommend it to anyone.

I try to book a hotel to Hong Kong 2 rooms for £626 which I finally booked and confirmed. The website clearly stated that it would cost £626.00. I was charged £689.00 and this is £63.00 overcharged for taxes and fee which they have never mention when you book it. At first I search on Hotels.com to see what is their price to Booking.com. Hotels.com charge £606.00 every rooms in the same date. This is £83.00 different now so I call up Booking.com, put me on wait for 15 minutes. Asking me all rubbish questions and finally asking me what am I calling about. I ask about the price comparison and on their website. They said they will beat any website which is cheaper than them. They ask me which website and I told them Hotels.com.

When booking a reservation, I was presented a date where a cancellation fee would take effect. I found out AFTER my purchase there was an immediate cancellation fee. I had tentative plans and it appeared to be a no risk reservation. I honestly feel this is either deceptive or at the least incompetent disclosure of fees. I understand it must be difficult for them to broker with so many independent hotels, but I just got ripped off. I will never use Booking.com again.

Well Booking.com is great service which I have used and trust your judgment. We stayed in New City hotel (not) in Stratford. Really it should not be on your books. It was not a good experience. Very dirty, asked online what requests with food, they have no choice. Well you would not really eat there. Blood all in bathroom. I feel it is letting Booking.com down and should be off the books.

I have used Booking.com in the past very successfully and the reason I have used them is because they advertise everywhere on their site that there is no booking fee and no fees payable upfront. However today when I made a reservation online the full amount was deducted from my credit card although all the way through the process it was shown "No payment required now" and even while completing my details on the payment screen there was a note saying "No CCV required as you will not pay anything now."

I will never use booking.com again. I booked an overnight stay for my husband and I at a hotel close by Toronto airport as we had an early morning flight the following day, the confirmation I received from Booking.com stated "Free public parking is possible on site, (reservation is needed)" which was the only reason I booked this particular hotel. I asked them for verification of this as we needed parking for 9 days - it took 3 days for them to respond and then all they said was that I needed to contact the hotel myself.

I booked Sweet Home Sandy Springs through booking.com, but owner was unable to fulfill reservation. Sweet Home Sandy Springs is NOT a hotel I found out later, but an apartment that some guy rents out. Booking.com assured me that I would not be charged anything. However, two weeks later I noticed a charge of $900 to my card. I contacted the hotel owner who said that I would be refunded but gave no reason as to why I was charged. I tried calling booking.com three times but only had someone answer once (Erica) and she could not hear me and hung up on me. I have a bad feeling that Sweet Home Sandy Springs is some kind of spammer. I notified my bank and will also contact the Better Business Bureau to find out what else I should do to have this investigated. I have used booking.com in the past with no issues, but will most likely never use them again. I'll stick with Onetravel.com or Trivago.

We recently made a booking for a hotel for that night. Afterwards, I immediately called the hotel to verify the cost for our pet as Booking.com did not verify. The pet cost was NOT a problem. While on the phone with the hotel I asked about their hot tub. "Oh, our hot tub is NOT working". "Ok, please cancel our reservation as that is WHY I wanted to stay at that hotel." "No sir, you have to do that with Booking.com."

I booked a two bedroom apartment with separate sleeping area in den. This property was certainly misnamed as "The Best of Vancouver". There were five in our party in age from 17 to 88. Upon arrival at the given address the concierge had no idea about this property. I called the number given but no answer so I called Booking.com. The customer service person was nice and said she would try to contact the property but she also had no luck. At this point they offered to rebook us. We asked for three rooms since we would have essentially had three with the den, this request was denied. Basically being on the street we accepted the offer of two rooms and Booking.com said they would pay any difference. We then booked in a hotel that had small old rooms without refrigerators or any method to cook so all our groceries were spoiled.

I booked a night in Atlantic City through Booking.com and should have listened to the warnings here. It was to Tropicana in Atlantic City. They said I could cancel up to May 24th. I cancelled May 29th and was still charged by TropWorld. As a result my other check bounced and I was charged $35. I called Booking.com and they agreed and refunded my nights stay that I cancelled in time, but still out $35. So don't believe the free cancellation nonsense, they will charge you anyway. Very shady operation.

We booked an apartment in Amsterdam in Feb, 2017 for a vacation in May, 2017. We received confirmations on 2 occasions prior to our scheduled trip. The day we were leaving for the airport in NYC we learned that Booking.com had canceled our confirmed reservation and were suggesting an alternate location. After quick research we discovered the alternate location was completely unacceptable based on location and type of apartment. They suggested 1 other option, also in an unacceptable hotel and location. Having nowhere else to stay, we accepted one of the options and were then told we needed to book it ourselves online. Since by then we were in the airport, booking online was not an option. We ended up calling a friend, who helped us book a lovely hotel in the center of town. Unfortunately it was twice the price. We will never use the services of Booking.com and suggest that all those reading this review do the same.

I made a reservation for my hotel room on Booking.com at the Ibis Budget Limoges France for a seven-day stay and decided because of my extreme fear of flying in airplanes to cancel the reservation the following day. I called Booking.com's customer service and the representative said that the hotel does not give refunds. I canceled the reservation more than 30 days before my expected arrival date. The reason why I decided to make a hotel reservation on Booking.com's website is because of a recent televised promotion that I watched the advertisement stated "Free Trip Cancellation," there was no mention on any restrictions. The Hotel Ibis Budget in Limoges, France has plenty of time to rebook the room. These crooks got away with stealing my money.

I booked lots of times with you with no problems whatsoever, however I am totally disgusted by the way I have been dealt with when I booked a villa in Praia da Luz, Portugal. The booking for Casa Secreto was confirmed but they later offered a so-called upgrade which was not, more of a downgrade. When I said that I would prefer the original booking which was confirmed, I was told that our booking would be cancelled. On Friday May 5 I contacted one of your representatives who agreed that this was not acceptable and promised that this would be dealt with as soon as possible. As I did not receive any communication by Sunday 7 May, I phoned your company to find out more information only to be told there was no booking.

The Booking.com does not post very negative comments for other travelers and that is why you may get booked some properties with problems such as no WiFi and dirty bed sheets. The Booking.com's wrongdoing hurts travelers. For example, I have experience with the booking at Hospedaje K'uchuwasi Backpacker, Peru. My comments were not posted for other travelers because I have low rate due to no WiFi and dirty bed sheets. The Booking.com sent me a message and claimed that my rate was posted for other travelers but I checked and only I can see it when I logged in.

Recently my wife and I had a short break near Paris. Due to return to England on the Friday, we decided we didn't want the hassle of driving up to the Midlands so we booked a hotel at Pevensey Bay through Booking.com. We filled in their form and because I'm disabled (COPD lost 75% lung function) we also filled in their information box to let them know of my disabilities and very limited mobility. Friday came and we presented ourselves at the hotel. The hotelier could clearly see my condition and showed me a very steep flight of steps going up to our intended room. She explained that this was the first flight and there were a lot more (nearly 40 in all) to the room a the top of the hotel. Impossible for me, it would have killed me.

It is becoming quite obvious. Booking.com do not check the product they are selling, you will find something very different from what they are stating on their page. This weekend after spending one night at a disgusting place & finally agreeing a refund for the second night we booked an apartment with booking.com again (for the last time ever).

After many calls to Booking.com, I requested to speak to a manager. She was incredibly helpful and took CS to the next level. She worked with my and exceeded my expectations. After being taken care of by her, I would definitely give them another chance!

Made a reservation for Ed and Ellen's Lodging on Big Pine Key, FL. Showed up on time, 6 PM, there was no-one available to check us in. Spent 1.5 hours calling and texting the facilities' posted numbers, with no response. There was a guest in the subject apartment, who could not get a response either. He mentioned that he planned on being there 3 more days. With no other choice, apparently a guest already in the room, we left to find other lodging. Neither Booking.com nor the lodging have responded, in any way, to my request for crediting the deposit they charged to my credit card. It has been nearly 2 weeks. Disappointing that Booking.com has no apparent mechanism to protect the customer when the lodging fails. Do not understand the complete failure to respond.

Booked a hotel in Portugal and had the worst experience ever, so much I had to cut my holiday short! Booking had great reviews. All of which must be fake, I've never seen so many 10's. I didn't research this just took the rating at value! Awful hotel, stinking, small, middle of nowhere and noisy! Booking told me I could get rebate if I wrote to them, just the most useless waste of time! Book elsewhere!

We booked three motels through Booking.com and upon arrival not one had our reservation. We had hard copy of our confirmations so multiple attempts to locate the reservations were done. None were found. We were lucky that each motel had a room for us, but we would prefer that Booking.com actually did some booking.

I booked a short stay in Corfu for three adults, I received three bookings instead and my credit card has been charged three times! I certainly did not put my details in three times and two of the bookings were made at exactly the same moment although the operator I eventually got to speak to thought that this would be a feasible option! Clearly the problem has been with their system but trying to get any response via email or phone has been incredibly difficult. They are now telling me that it will take four days to check their systems so they will email me a response. I then contacted my credit card company and thankfully, BARCLAYCARD can see the ridiculousness of the situation and are fighting my corner. I've used Booking.com previously but never again, their customer service is non-existent and customers are left high and dry when problems occur.

I recently booked a hotel in East Ham for 4 nights and was told that I would not have to pay until the evening. When I arrived I was told my booking had been cancelled as they had tried to take payment from my card, which had expired and I had a new one. Instead of ringing me to ask for an update as they could see the card had expired they emailed me which I did not see as I was driving to the venue. This caused upset, worry and more work in having to try to find somewhere each night for my friend and I as most hotels were fully booked due to a huge seminar at Excel. This is not satisfactory and Booking.com could have seen the card had expired and rung me, in fact they did this to two other couples at the venue. I certainly had no apology when I called them, no response when they said they would find somewhere else for us. I therefore will not be using their services ever again.

I booked and paid for a stay several weeks in advance via Booking.com at a high quality holiday home property in UK. My daughter needed to attend a hospital in that area and we wanted to stay nearby. The booking was confirmed, but I was unable to get any response from the property owner by phone or email via B.com to get access details.

When we arrived at the hotel booked through Booking.com we were charge a fee each day for the cleaning of the room not explained to us by Booking.com nor the motel on checking in. Other hidden costs were associated with the bill at the end of our stay which were not explained i.e. we were charged an extra rate for the room other than the rate we had already paid.

I recently booked at Booking.com for my hotel accommodation as it was nearest my business meeting only to find out that the price upon payment/check-out is not the final price. Other sites I have booked before like Agoda and Travelbook is transparent on reflecting the "hidden" charges and taxes. Message to all HOTEL business in the Philippines: "Stay away from booking.com and AVOID THEM". They were screwing customers by concealing their hidden charges on the website. I have deleted my booking.com account and will just use the first and last voucher at Creekside Hotel Makati because I was charged already - no way to have it canceled as per their rude CSR. Message to all practical and online bookers worldwide: Caveat emptor. Stay away from Booking.com or else you will get SCREWED!

I booked an apartment in Los Cristianos in Tenerife. The website clearly stated that it would cost £687.00. I was charged £708.72. While this is only £21.72 over, if they do this to all their clients they are making plenty of money by overcharging. I complained to booking.com by e-mail twice, leaving a week between each e-mail. I received no reply. I telephoned, and the person who answered claimed that the price was in Euros. In fact it clearly stated the price in pounds on the website when I booked, with the euro price (€809.80) in small numbers next to it. In any case, if the price in pounds was converted from euros there is no reason why that conversion should be any different when charged to my card immediately afterwards. Beware! There are plenty of other holiday booking sites.

Luckily, it took only a telephone call (and 15 minutes on hold) to resolve this issue, but the hotel that I was booking for a guest did not find any record of the reservation. After I called Booking.com it was revealed that they needed a DIFFERENT booking number than the one that Booking.com had, but it was never emailed or sent to me. Customer service didn't seem surprised that the hotel didn't have record of the reservation either. I am going to avoid using this website from now on.

BEWARE!!! I booked my hotel stay with Booking.com. The website clearly states that my credit card (debit M/C) will not be charged until I get to the hotel. Upon receiving my receipt is see a note at the bottom about "Hotel may charge my card to verify it's valid." MY CARD WAS CHARGED and MY BANK ACCOUNT WAS DEBITED ENTIRE BILL IMMEDIATELY! I inquired with booking.com and they said that's their policy with hotel. I talked to hotel and they blamed booking.com. My bank account is in the negative $350. I'm so bummed.

Believe me we would not be taking time to warn you about this booking unless everything we have read is true. Just like any VERY BIG company they can't get things right and as it affects both clients and business owners it's time to let consumers know what this company is all about. If hotels list their prices with them including local taxes due, Booking makes 15% commission on THE MANDATED TAX... TAXES ARE NOT A BASE CHARGE FOR COMMISSIONS... And it's illegal to charge commission on mandated taxes. In other words booking makes $$ on taxes you pay. Booking collects 15% from hotels for their reservation AND EVERYTHING ELSE THEY OFFER like bike rentals, breakfast, parking, laundry etc. Which in turn requires hotels to raise prices for their services unwillingly.

Booked hotel in Miami at Mondrian South Beach with Booking.com. As we were on the plane to fly out I received a call from hotel stating they had water problems and had us moved to another location - the Shelborne Hotel. That sounded ok until I received my Visa statement showing a charge higher than what I had paid. There should not have been any changes to my visa. The Mondrian sent email as we were a no show. We were not a no show. We were sent to the other location by them.

This is the worst customer service I ever had. I booked a reservation where on Booking.com, the property was advertised as no fees and no credit card required which means you pay when you arrive to the property. I booked the property located in Africa at 4:45 am. I canceled at 4:55 am because I realized I had the wrong property. Meanwhile, at 4:50, a reservation was made for the same property. I did not do this. Why would I make 2 reservations for the same property? They sent a confirmation so I saw that there was another booking. I canceled that reservation that I never made and they charged me $375.00 on my Visa? I called from Feb. 5th to now (April 28th). They have been useless, there is no customer service and it is pathetic how they run a business.

I have used Booking.com for years and years with great success. I always use the "reviews" to help me make my choice of hotel, and have wondered sometimes about the disparity of opinions, but they more or less gave a "gist". I always write a review myself, trying to be very definitive in detail as that after all is the point of a review.

The advert reads "reserve with £1". We booked the apartment in Benidorm and found, instead, 952 euros taken by these crooks. A few weeks ago my wife began chemotherapy after it was found she had blood cancer. Her oncologist said that a vacation would not be advisable and gave her a medical certificate stating this. We, therefore, cancelled the apartment but were told "no refund" due to hotel policy. This firm is about as good as the other bunch of crooks on PayPal. Beware of these robbing gits. We will.

I am traveling to Los Angeles California this coming weekend for business. We are a small family company going to learn ways to make our company grow and save money to put into our family and employees' families. So of course I was price shopping. I typically get travel with hotels.ca and expedia.ca. I happen to find a room cheaper through Booking.com. When they say "your total price", they flat out lied. After the room was booked, I received a confirmation of the price, which I thought it was going to be upon payment. They have a link in fine print below "your TOTAL price" which said view pricing details... that's when I saw it show that I'm obligated to pay $400 more and that it was noncancellable, or if I did I had to pay the full price they were charging for the room.

Hi. I am so disappointed and don't know what to do. I booked a few interesting apartments when was planning my journey to London. I wanted to choose only one accommodation with my husband and cancel the rest. I used to do it this way before several times. Unfortunately, one of the advertisement was very misleading. There was clear info: Don't worry pressing this button won't charge you anything (BTW Booking.com now removed this info from this website). The info about reservation costs was hidden under small icon? Actually it cost me 256GBP when I cancelled the reservation the same day in the evening.

I booked a room with a hotel that offered free cancellation. Well only on select rooms. The room I choose was not one. Within minutes of booking I tried to cancel after I realized what I did. I sent numerous emails. I was told I would get a response in 48 hour. No response. I sent another email. This time I called the property direct and asked if I could switch rooms. To the same room but with the free cancellation option. She said the people who could do it was Booking.com. Since that was how it was booked. She also advised me not to use them. I called booking.com and they couldn't help because they couldn't get a hold of the property management. I tried again tonight same thing. Booking.com told me all I can do is wait.

I made a reservation through Booking.com for two rooms in a hotel in Cape Town. 50% deposit was taken from my credit card as per conditions of booking. I cancelled one of the rooms but did not receive a refund on the deposit. I emailed Booking.com and was told I would be refunded within 10 days. When I had not received the deposit within 10 days I called the property in Cape Town. They told me they had decided to hold the deposit paid as payment for the remaining room. This was clearly going against the conditions of reserving through Booking.com.

I booked two rooms two nights 6 months ago for FSU 2017 Spring Graduation. I woke up this morning to an email stating that the hotel would not be able to accommodate us. They gave us another option which was 4 times the original rate. I contacted the hotel, Budgetel Inn in Tallahassee, Fl to inquire. The manager called me back a few hours later and said that the reason that our reservation got kicked back was because Booking.com had the rate wrong. I found another hotel in our price range in Thomasville, GA which is an hour away. This graduation is my nephew, my brothers only child and my brother died when he was 3 months old, so my emotions are already high. It would have been too nice to know earlier than 3 weeks before graduation when all the hotels are pretty much booked and the prices are outrageous. After this, I will never use Booking.com again and I will tell everyone I know not to use it. I have never had this issue with HILTON or MARRIOTT!

I made a reservation on Jan 31 2017 - for 4 nights in April. I would never make a reservation that I could not cancel. Booking.com does state you can cancel - They just don't say you will still be charged!!! 4 nights cost me $ 2374.00. I reserved a junior suite and got a standard room - a filthy room- old cottage cheese ceiling. I would never have paid such an monstrous price and because I could not get my money refunded I went - And it was the worst filthy room ever. The Marriott said there was nothing they could do because the room was technically Booking.com and Booking.com said they could do nothing. What a SCAM. CRIMINALS STEALING MONEY. HORRIBLE. WILL NEVER USE AGAIN. I HOPE THERE IS A CLASS ACTION SUIT.

I was treated unfairly and rudely by representatives of Booking.com in December 2016. They booked a room but failed to contact the motel. When I arrived, the motel had no reservation for me and I had to find another motel as the motel Booking.com had allegedly booked for me was full, costing me $170 more, so BEWARE when dealing with them! Despite repeated discussions with them, they have refused to reimburse me for the full $170 difference.

STAY AWAY from booking.com! A few months ago I was doing research for a possible college tour trip for my daughter. Being unfamiliar with the area (since we would be traveling from out of state) I was merely doing a general search for a hotels. I thought I clicked to see how much the cost of the hotel would be but instead it ACTUALLY booked it. I realized what happened within seconds. I not only CANCELED it (per proper protocol) but I also spoke directly to the hotel explaining the situation and emailed the general manager. All forms of communication failed. I was charged for the minimum.

Booked a 4-night stay with Booking.com, arrived at the property and they say that no children allowed at the property. Now I have no place to stay with 3 year old child and also I can't get any refund.

I made a hotel booking in Florence Italy with Booking.com. They took a €999 deposit, then a week later another €849 amount from my card without any warning. They sent me confirmation for wrong Hotel & Address. Meanwhile my Granny died, and then a few days later my beloved Dog. So then I canceled my trip to organise funerals. I called them to try to get some help with refunds, not interested. In my opinion they are heartless, calculating, and inhuman. Beware using them.

In March 2017 made reservation on Booking.com website for one night stay (March 25th) at Best Western, Macon, GA. After finding details about a better hotel, we cancelled our reservation and received a CANCELLATION CONFIRMATION email from Booking.com on March 22, 2017. But, Booking.com never cancelled the reservation and my VISA was charged for the Best Western hotel where we did NOT stay! I tried to contact Booking.com for assistance, but was told I had to contact Best Western hotel to get refund. Best Western said Booking.com would have to refund our money. This is bad business and stealing money from trusting consumers. I want my refund Booking.com.

Have been defrauded of £95.06p and £1.09p. No money back. Booking.com are disgusting by not offering my monies back after I had booked a hotel with them. Ocean Park Hotel for 30th Oct to Nov 6th. Well my money went and then suddenly the hotel cancels due to invalid card??? Well my card is valid alright, till the year 22 and they took the money leaving me in big trouble now and when my husband hears this he deffo won't let me go on holiday by myself which is what I was going to do. So upsetting that between Booking.com and Ocean Park Hotel Santa Monica they have put me off going on holiday now. Would have been my first holiday ever of more than a day. This reservation was cancelled because of an invalid credit card. So not true my card expires year 22.

Don't fall for their low priced deals!! I am an experienced traveler and have used many online sites to make reservations. I booked a reservation and later learned only by checking my credit card that not only had I been charged, but the reservation was not refundable. Was hung up on twice by their CS associates. The second was especially rude. Then got an email saying I needed to contact the hotel directly. Terrible!! I could say more, but in conclusion: Do not use this site!!

They take a power by getting your credit card details. I had book hotel for my trip to Italy. First, they said I pay only 10% at the time of online booking and when I tried to cancel the booking, they took half of the hotel charges from a credit card. It's just abusing customers.

It all began when I was booking a room for my boyfriend and I to celebrate his birthday. We live out in the country and wanted to go out and get a room in town so we wouldn't have to drive. Upon booking, I noticed in my confirmation that the wrong kind of room had been booked, and I contacted the hotel, who by the way could not confirm my reservation. I tried to contact booking.com via phone, and after sitting on hold for a god awful amount of time that no one answered I got off the phone and wrote an email to them asking them to rectify the issue. After a week with no response, I got an email back from them stating that the hotel did not offer the kind of room I was requesting, which was false information because I spoke with staff at the hotel.

I used this site and I want to tell you that before you book a hotel they do not show you the negative reviews. I stayed in a hotel for a few nights and it was now a homeless temporary accommodation hostel type place. Noisy and banging doors continually. My review has not been shown and nowhere to be seen on this site. TripAdvisor allows us access before booking to see all reviews and guests' experiences good and bad. I will never use Booking.com again and advise you that are reading not to.

I was quoted a really low rate on Booking.com for a hotel in Hawaii, then contacted a few days later asking me to cancel. They think they're being really helpful by instead offering me a price 6.5x what I was quoted. I have a confirmation email from Booking.com starting my reservation and price and they will not honor it or try to make any kind of amends for the situation. Beware thinking you're getting a good deal, it might not last!

I booked a night at Stay Inn Lux in Toronto for a little mother and son trip. I had a reservation number, a login, even got the app that connected it all together with my online reservation and email. Got confirmation email saying my trip was approaching, giving me tourist info, etc... even asking me if I needed parking or when I was going to check in. I even did send an email to the address they gave me. Finally got there today... was received by the most unpleasant security guard by name of Rick telling me it was illegal what I was doing that these condos were purchased, had owner, no renters and that I was making him lose his time.

A warning when doing Booking.com, I did a booking for a hotel in Norwich for over 2 months' time. The wording of the booking is rather ambiguous and not very clear. I understood that the payment could be taken after booking, thinking it would be done in the weeks before our stay. However, it was taken immediately which was not what I wanted. Check carefully in future and possibly go elsewhere.

It's a complete scam. I booked a double bedroom for this weekend and when I checked my booking, Booking.com has changed it to a single bedroom. I have emailed the hotel and this is what they said...

I used Booking.com app for convenience and rate comparisons. The hotel I booked offered a student rate. I proactively tried to take advantage of the student rate without success. The hotel basically stated that once a reservation is made with a third party; the reservations is out of their control. I understand this circumstance but it would've been nice if customer service at booking.com was remotely helpful. There seems to be little collaboration between the hotel and booking.com. Both parties pointed the finger at the other and I was stuck as a middleman. Hotel discouraged use of the app. Very frustrating!

I booked my hotel on Booking.com, and when I got there the hotel had no reservation for me or my mom. I was there for a funeral and it happened to be on the busiest weekend for my hometown, which is a college town. Needless to say I was pissed with booking.com. The front desk attendant said they had been going through this with booking.com for a month. Take my advice and don't use this website to book a hotel. They had my family and my mom scrambling to fund another hotel. Thank God we found a decent one since all the others were booked to the max.

I had reserved a hotel, namely Ramada Encore Izmir in Turkey on 31 March to cover the trip in Izmir, Turkey from 4 to 6 May via Booking.com. The booked number is **. This booking can be cancelled before 3 May 2017 00:00 as stated on the booking ticket. However, my credit card had been illegally debited the whole money for two nights from 4 to 6 May with a total money of 90 Euro on 1 April 2017. I had to cancel the reservation since my partner could accompany with me for the trip, so I have to book another cheap hotel due to budget. While I could not get my money back even I cancelled the reservation. I have sent an email to customer.service@booking.com on 3 Apr, but there is no any response so far.

Worst experience I've ever had. They are nothing but a SCAM!!! They clearly have it stated ALL OVER their website that the service is pay at property and cancellation free of charge. After everything was said and done the next day my card was charged 140$ so when I made a complaint and asked why the money had been taken out of my account since it was pay at property they had told me it was stated in the page. I have screen shots. It was not. I requested my money back and they said they had contacted the hotel and I would be receiving a refund. I STILL HAVE YET TO SEE MY MONEY!!! And on top of that they said they will be charging a cancellation fee after stating free cancellation. Such a horrible company. I am not one to complain but this company is beyond words. DO NOT BOOK WITH THEM. YOU WILL REGRET IT!!! Nothing but a SCAM!!! They just want your $$.

Have contacted the customer service and Melanie has answered. I said I checked in yesterday and I wasn't well to contact now I wanted a price checked as it was price guaranteed. She was talking the call is disconnected. She didn't call me back but next time when I called Paul answered and he said: she called me but I have no missed call and just sent me an email saying that my claim was unsuccessful. I received it. Paul wasn't helpful. I asked that I want to talk with the manager but he said he will talk to her first and he put me on hold. I have waited half an hr and he transferred the call to someone who I don't believe a Senior!!!

After a second bad experience, I'll definitely warn anyone considering this site to avoid them. I'm in the UK and a 2 night hotel stay was averaged to £354. The hotel has charged me £474 (Euros to Pound conversion) and justified it by saying approximate prices. I should have known better after a previous experience where the same hopes and Booking.com backed up the hotel against my complaint. Don't be fooled by the cheap prices. Sometimes, your credit card been charged already and you're oblivious to the charges so there's nothing you can do. In future, I will probably try to contact the hotel first to see availability and prices like someone suggested.

I go away yearly in June, however I booked a spot with Booking.com. Upon further research, I found a closer hotel to the venue. I contacted Booking.com to cancel via email and denied my refund. They want to charge me $293 and change to cancel. I recently fell on ice and am not able to go the event in June due to injury and must cancel the other hotel and they are giving me no problem. Booking.com is not being fair and this is a poor way to conduct business by denying a customer their money! Please assist me in this matter in getting my entire payment refunded.

We booked one room with two beds. When we arrived at the hotel they told us they didn't have a room with two beds. They showed us the fine print in Booking.com's email that the special requests might be for extra charge by the hotel. The hotel offered suites with extra cash out of our pockets, of course, so we had to pay extra to stay the night. We feel like there is a Ponzi scheme between Booking.com and the hotel to rip the customers off of their money at the 11th hour. When you hopelessly arrive late at night at the hotel and no place else to go you have to say yes to everything they have in house for you.

We travelled to Italy in October 2016 and booked a few hotels through Booking.com. Upon arriving at the hotel in Verona, the innkeepers were not there to let us in. We had to depend upon strangers who spoke no English to help us find another hotel. In Venice, the Hotel Locanda Canal was filthy and not as represented on Booking.com (We discovered later that the good reviews posted were of Locanda Hotel Vivaldi). We disputed charges in both instances. Booking.com argued with us, said we entered a contract and had to pay. They are not on the consumer's side at all. We will never book through them again! Caveat Emptor!!

You will probably only use this site once. Recently made an out of country hotel reservation through booking.com. Unfortunately I had to cancel that reservation after about a week, and booking.com would not refund their $12.99 booking fee. I did report them to our Washington AG's office and they took my side but booking.com has never refunded my $12.99.

I had made reservations for a condo in Treasure Island Florida and will be going there in May. My sister did the same thing and got a better rate for the same room type and dates so I called the Booking.com number on my print out confirmation sheet today. The man asked me where I wanted to go. I said Treasure Island Florida. He said, "We have a lot of Treasure Islands in the world. Where do you want?" I again said Treasure Island Florida. He said "What state?' I again said where and told him I had said it three times. He said "You know what?" And hung up on me. Very good treatment of someone who has used Booking.com more times than I can say. But no more. So rude! Obviously not much in the way of customer service training.

Made a booking with this company but had to cancel last minute due to illness. Was promised half price of booking as refund but never got this was told that I had. Have bank statements to prove them wrong. DON'T USE THIS COMPANY. They will promise then disregard.

I phoned up yesterday regarding an enquiry on to the reason why I had been charged for a room that I booked for and had cancelled for. With giving my explanation and details to the customer service agent named Jaques (I think as he did not give his name again) I asked for a ref number or something for the call instead he hung up on me! I work in the same line as job as himself and I know I was not rude and only being polite and trying to get my frustration across. He made no sense in his explanations prior to hanging up the phone. Had to eventually go to my bank to dispute Booking.com. Used them a few times but I'm totally over them. They countless bad reviews and quite disgusted actually!

I recently booked a night at Montcalm Hotel in Shoreditch. I canceled it in advance of the cancellation fee, and indeed on going to cancel it the site prompted "Are you sure you wish to cancel your booking." I confirmed. However as I explained in my email to them my father is terminally ill and it's been extenuating circumstances, checking for a cancellation email has not been top of my list.

They claim you can cancel a reservation and you won't be charged by the supplier until you stay. I booked accommodation for October 2017. I noticed a full charge to my card and international fee. I cancelled the accommodation last month and took screen shots "No FEE NO Charge" both from the accommodation provider's terms and conditions & Booking.com T&Cs. I'm nearly $900 out of pocket and two weeks into a disputed transaction via my credit card company. I have contacted Booking.com twice and no response. Their website claims are False and Misleading.

Don't book with them or their sister company Priceline. I booked a hotel that had no rooms when I showed up so I had no place to stay. But when it came to a refund here is what I had to go through. They have to confirm the overbooking then make you send your bank statement showing charge. Then do nothing at this point unless you follow-up. I suspect this process is on purpose so you just give up. Don't use them. 3 calls and 21 days later I have no resolve. But I will get my money back for this nonsense. This exact scenario happened with hotels.com once and they solved it immediately. So there you go, use the right company or suffer with Priceline aka Booking.com. Lesson learned.

Canceled a hotel 3 days before leaving for "wrong price". Ok, maybe the wrong price was posted. But now three days before I leave for my trip, you want me to book a hotel at about 4x the prices they were when I originally booked?! What kind of awful customer service is this. No concession to help with the fact that it was their error and they give such late notice. I will never use this website again. Booking.com is a terrible experience.

Booking.com let you make your reservation and send you a confirmation email for your reservation for properties that are not available and then later cancel it blaming it on the invalid credit card! I made a reservation through Booking.com to stay in Calypso Resort in Panama City with the Panhandle Getaways for one week in June. My reservation was confirmed through the email.

Just got an email from my boss. I booked him a DC hotel for last night using Booking.com. Got a confirmation email but it never actually happened. He was stranded in DC during cherry blossom season with no place to go. Stay away from this site unless you like sleeping on park benches.

Booking.com says that, after you book, the booking is 'guaranteed' - it isn't! even after the hotel/apartment confirms it, they can do whatever they want (like cancel it 5 minutes before agreed arrival time!) and the response from Booking.com is "we act solely as an intermediary between you and the Supplier", so they cannot and will not help you, and will not penalize the hotel/apartment for whatever they do!

I have now made 2 reservations through Booking.com only to find out that it was cheaper to book directly through the hotels and representatives of both hotels have also confirmed that it is best to book directly through them as they have MANY complaints regarding the third party bookings. Booking.com advertises as their claim to fame that they get you the best rates and "save" you money but this is absolutely untrue. When you try to discuss the matter with the representatives of Booking.com they argue vehemently that it is not their fault, it is the hotel's fault, and there is nothing that they can do to assist you. They indicate that they are "controlled" by the hotels and the hotels disagree with that. I should have read the reviews long before I ever booked with this company and I would encourage people to not use Booking.com for any reservations!

The refund/cancellation policy is not supplied until you actually make a reservation and they have your credit card information to "hold" your reservation. Even though the death of my sister prevented me from utilizing my one-night stay at a hotel, they indicated they would send my request to the hotel and I would have a response in a few days. It's been a week, no response, but I saw the charge pending on my credit card. I called the hotel directly, and they received nothing from Booking.com regarding a cancellation request from me. Despite an email I received from booking.com that my cancellation had been forwarded to the hotel property. Completely shady!

This was the worst service ever. We booked our hotel for 6 people (4 adults, 2 children aged 14 and 10) and Booking.com gave us a room with 4 beds. On the website there was an indicator that showed as a +2 that we presumed would give us extra beds. When we get to the hotel, we find that the hotel doesn't even give extra beds in the rooms. So Booking.com expected 6 people to share 4 beds. Not even a 10 year old can share the bed. The worst part was when we arrived at the second hotel that we had booked through Booking.com we had no extra beds again and had to pay for the extra beds. By far the worst experience we have had arriving to our hotels after a long trip.

Heartless customer service! I had a business meeting in San Diego, CA and used Booking.com to secure a room for a 2 day stay at the Fairfield Inn & Suites in Carlsbad, CA. I had a family emergency that involved the police and could not attend the meeting, but was not able to cancel the reservation due to the hectic nature of what I had to focus on for my family.

Scam. So basically this morning I decided to try and book a hotel for a weekend in May. I went on booking and it told me I will not be charged for booking. That's a lie because they tried to charge my card and it didn't go through. THANK GOD. It didn't go through because I didn't have enough on my card because I did not think I would be getting charged today! This is the one time I'm happy about my card being low (lol). On top of that there's a cancellation fee of 327 and I'm like really??? You can't even change your mind within 5 minutes. I haven't been charged anything yet cause I haven't canceled, nobody should book here though!! Just don't use it.

We used booking.com to find a hotel at Saltburn-by-the-sea. We were quoted £845 for a classic twin room on 24 Mar 2017. On Friday 31 Mar, after looking at the hotel website the same room was £685. I called booking.com about this & they sent me an email. I then sent them four emails within 24 hours, but did not receive a reply. I called them again on 1 Apr, they could do nothing, since the original cost was non-refundable. Also, have called the hotel if they could do something about this inflated cost. The hotel Brockley hall, will be calling me back today, 2 Apr. The staff at this hotel seemed more sympathetic than the staff at booking.com. At this point in time, awaiting for a result from the hotel. My wife and I, both over 65 years do not need this type of service that booking.com gave us. I shall get back to you with any changes to these events. Your assistance this matter will be greatly appreciated.

They don't even desire one star!!! So rude and not trustworthy. This website is unbelievable!!! I booked for my mom for a Korean hotel with my credit card info and sent message to the Korean hotel to ask if we can pay by cash when get there. They said they take CAD$. When my mom got there, hotel charged cash and REFUSED to give back changes and receipt, and asked my mom to LEAVE if want changes!!! Then I found out my credit card also got CHARGED, which is more than listed online!!!

Disgusting non service. I cancelled a booking within an hour. The hotel agreed to the cancellation without charge. Booking.com haven't cancelled the booking on their site. It shows as still current. Do not book with them.

Booking.com guarantees best price match. They don't. Booked into a hotel in Boston. Discovered that their online rate was approximately $100 less than the rate Booking.com got for me. Booking.com reneged on guaranteed best price match.

I went onto their website to book a hotel in Brighton and added the relevant date that I wanted to book. All the available hotels and B&Bs came up and when I found the one that suited the best I booked and paid for it. The confirmation came through and I looked at the name of the hotel (all good). I then received an email the next day saying that I hadn't turned up for my booking? I got in touch and told them that I had booked for the weekend but they then told me that I had not... I had actually booked them for the same day of the week that the transaction went through (wrong!!!).

Reserved booking on 26th July last year for 12th August where it was clearly stated 'pay on arrival' and booking was only to be taken by card of payment where it would be recorded for security reasons only but no collection was to be done till arrival. I went through the process of reservation where cancellation was free. Without my knowledge I was taken to a third party site for the hotel embedded within Booking.com site. I reserved by Booking and after two days I realized I could not book flight due to lack of sufficient funds. I checked my account I realized Booking had debited my account leaving me with limited amount to book for flight. My reservation was for the hotel in Spain for me and my family of eight.

Received an email from Expedia with a $50 per day discount the day before our trip. Spoke to Booking.com and asked for a price match. Told that they could not price match. They stated that the original booking, made 2 months prior, would not allow a price match. SCAM SCAM SCAM!!

Due to the bad weather in Queensland over the past few days I had to cancel my booking on the day of arrival, there was no way of getting to the GC from my current location. Neither Voyager Resort nor Booking.com are willing to even return 50% of the fees paid in advance. The hotel refer me to Booking.com and they don't even reply to my mails. I will not use them again, ever.

I booked a resort in Mexico for a family of 4 on March 2017. When we arrived at the resort we were told that the booking was only for a couple even though I clearly stated the ages of our kids on the Booking.com website. Anyway I ended up paying a 50% extra! I complained to Booking.com but they were pretty useless. My advice... don't use Booking.com.

I use Booking.com many times for many years. Their services is excellent. The only problem I found each time is the hotels rating score review. Some hotels that I stay in Philippines have a very high review score. This hotels are bad in many many things. How Booking.com give this hotel high reviews if they are not that good. Are the reviews not real? Or owners of this hotels make their own review scores? That is a big problem for customers using the web site. Thinking they will find a good hotel but is not that nice...

We used Booking.com to book 2 rooms at hotel Africa in Manitoba Mozambique in February. We were doubled charged. We contacted Booking.com when we could not resolve this through our credit card company. We contacted Booking.com, but got absolutely no response. Not sure I will use them again.

I booked a hotel on booking.com well in advance with flexible cancellation. A few weeks later I tried to cancel but I was not able to find any record of the booking on my account with them and I could not find the confirmation email. I rang Booking and they said there was no record of it on my account and that therefore the booking must not have gone through. I was left thinking that it was therefore fine but of course then I got charged for a no show. My credit card company would not accept that I was protected under their terms even though I had been charged through them. The hotel said I was a no show and I can understand that but I think the issue was with Booking.com whose system is not reliable. They are refusing to refund me. Has anyone else has this problem?

I went to Booking.com and signed up for a hotel advertised at $134. I took a screenshot of this price. I provided my payment information. The price I was shown after providing payment information was different, coming out to $153.07. I immediately called the company and requested the reason for the change in price. They claimed that the price did not include taxes and other things, despite what the screenshot clearly showing the price that was to be paid. They said that there would be a cancellation fee should I decide to cancel. Repeatedly a popup claimed that another user was about to take the booking. This creates a high-pressure narrative intended to make you buy in a hurry without thinking.

The cancellation policy is not shared until AFTER booking. As you're shopping around it gives the impression that you can cancel without incurring cost. I'm out $600 because of this. Very shady practices.

The hotel phone number that booking.com provided on the reservation confirmation was incorrect. We tried to cancel reservation due to an illness, and couldn't reach hotel. We called booking.com and they were supposed to cancel it for us. The hotel charged us full room rate plus the tax for the room. I thought it is illegal to charge tax for a service that was not used. Do not use booking.com. They have terrible customer service.

Made a reservation and specify the airport, this is for them to give us the nearest hotel available. However, upon looking up the location, it is not on the island and not even close to where we are landing. Called them within minutes and they said to rebook it so I did. I was surprised that after 5 days that I got charged for $2245.05 for a reservation that was canceled even after I have a reservation for a different hotel. Is there anything that ConsumerAffairs can do with this? Such a bad practice!

I book with Priceline for a hotel room at the DoubleTree hotel in El Segundo on March 10. The price for the room came up to $149. The next day I look at my bank account and found out I was charge $228 for my stay. I call booking.com and the hotel but all I got is the running around from both. 3 weeks later a customer service agent call the hotel. To his surprise they did overcharge me. Now I'm waiting 15 days before my money is put back on my card. I got nothing from the hotel nor booking.com for my inconvenience.

I reserved a room on March 8, 2017 for 3 nights in Marathon FL. I clicked on the reserve button on the 1st page which prompted me to continue on the 2nd page. On this page, I entered my credit card information and had to confirm it on the 3rd page. I did not authorize the charge of $541.86 on my credit card in advance (6 weeks) ahead of my stay. The website did not warn me this amount is non-refundable.

Hotel couldn't find the reservation from Booking.com. Stayed anyway. Double charged for the room even with credit card bill clearly showing both charges to the same credit card for same night. Booking.com and Quality Inn blaming each other, no one will take care of customer service. "Too bad you the customer screwed up." This is a greedy unethical system. Don't use a booking agency to book. Get hotel info and call hotel directly. Did this for the next night, got an awesome room in a beautiful hotel for great price - no double charge and wonderful customer service. Never again Booking.com!!!

In early March 2017, I went online at Booking.com to reserve a room at a hotel for March 20th. I made the reservation and the money was taken out of my credit card account. A week before the 20th, my plans changed and I needed to cancel my reservation. I called the hotel to cancel and they said I didn't have a reservation for the 20th. I told them when I had called Booking.com and they checked and said that I had made the reservation for the day I went online at Booking.com and not the 20th. So I was out the money. I then called Booking.com to resolve and they checked with a manager to see if there were any glitches in their system the day I made the reservation and came back and told me there weren't.

Just had our money stolen by Booking.com. Totally disingenuous website intended to mislead. When pressing the reserve button it automatically debits your card as opposed to holding the room. DO NOT get caught. DO NOT book through this website it is fraudulent. They have REFUSED to refund us. Please don't get robbed yourselves.

We booked a hotel in Phuket Thailand. We paid for 4 nights garden view. When we got there they had no garden view. The hotel placed us with a view of the noisy service driveway parking lot. We complained and after 2 days they put us in another room with pool view. We wanted to get our money back for the 2 first nights with the noisy parking lot view but Booking.com has refused us, giving us all their ** standard text explaining they could not do it. We had to contact Mastercard to do a seizure until this matter is resolved. You can sell something and place blame somewhere else. Own up Booking .com. Treat your customers with respect and do not treat them like cattle for the slaughter. BAD Company. Book thru another company.

I booked a hotel quoted in pounds sterling my home currency only to find that they charged me in dollars much higher rate than booking with hotel direct. And now have to pay wifi and pay months up front. Customer service awful. Don't book with this terrible company.

When I booked using Booking.com I felt they were not upfront or transparent with the specifics or policies governing the booking. They did not mention anything about this booking being non-refundable until they had my card number and the booking was done. That is the only time they mentioned it. When I realized that we needed to change our plans, I immediately called them that same night and their response was: Unfortunately there is nothing they could do. They were pretty much unapproachable and intransigent. Now I'm having to spend hours of my time litigating for almost 600.00 dollars for hotel services I never received.

I booked a hotel but cancelled the booking online well within the allowed time using the Booking.com website. I was charged £120 by the hotel who claimed I had not cancelled it. There was obviously a problem with the Booking.com website but so far they are refusing to take responsibility or refund my money. I am disappointed by their response and would advise people to be aware that they may well be charged even if they legitimately cancel the booking. I would not use this company again or recommend them to anyone else???

When I went to book the hotel, it said I would not have to pay immediately. It was just reserving the dates and the hotel room. After I put in the credit card info and hit reserved, it showed some kind of pop up box that said the hotel can now charge me anytime it wanted to. And so of course, it charged me immediately. I will never use Booking.com again. PERIOD.

I had a relative book a hotel for me. The reservation was supposed to be for NY but was erroneously made for New Orleans. The reservation was made over a month in advance. My card was IMMEDIATELY charged over 560.00. When I discovered the error I cancelled the reservation and was still charged 482.00 for canceling! I've been on the phone with them and the hotel for the past hour or so trying to get my money back. Booking.com is saying that the hotel has to refund my money and the hotel is saying that Booking has it. Now the hotel is saying that I need to speak with accounting but I won't be able to get in touch with accounting until the morning. Smdh. Never. Ever. Again.

On February 20th I booked a hotel for friends of mine using Booking.com. The price shown including all expenses taxes and VAT etc. was shown to be 880$. When I booked I then notice to be charged on my credit card balance 907.43$. After contacting the hotel and Booking.com agency and spending 20$ on international calls and making me wait to get any help and several mails with my Official Statements the customer service of Booking.com admitted I was overcharged, admitted that the change in price was not a result of currency exchange. However they stated they are not reliable or bear any responsibility for the issue. The email is still saved with me and they didn't even bother to try to make any accommodation.

I'm a regular with Booking.com and have always been satisfied. Have often booked cheap rates with no cancellations allowed and am very careful. Thought I'd booked a trip in May - and know I went on to the right date, initially at least. Tempting booking came up and I went for it. When I got the confirmation email I saw it was for March, not May! I canceled straight away - confirmation and cancellation email timed 3 minutes apart.

I went on to the Booking.com website to book two rooms. I entered the name of the hotel I wanted in the search box at the top of the page, found the rooms I wanted and continued down the page, filling in my credit card and personal details. When I arrived at the bottom of the page and pressed the "submit" button I was informed that I had booked two rooms in a completely different hotel (in the same general area). I contacted Booking.com to see if I could change it and was informed that the terms and conditions were set by the hotel. When I contacted the hotel I was informed that it was non-refundable and if I cancelled it would cost me £684. So I will have to stay in this hotel against my wishes. I still have not received an explanation from Booking.com for the strange workings of its website.

Warning -- Do not book this hotel!!! Management is horrible!!! All flights to NYC were canceled due to a blizzard!!! Mass transit was even shut down in NYC which is unheard of. We called Spain where the manager resides several times but never received a return call. When flights were all canceled 2 days before our trip from Texas to NYC, we began calling to explain the situation. When we finally got someone on the phone the day before we were scheduled to check in, they refused any sort of refund or credit for a future date. The arrogant manager only responded, "It's business."

Booking.com did not book the room I requested with the hotel. I booked 2 beds and a pet. The hotel knew nothing about my pet and the information they got from Booking.com was 1 queen size bed. After a 9 hour drive I had nowhere to stay as the hotel had no open rooms with 2 beds. Booking.com clearly stated my credit card would not be charged. It was to only hold the room, it was charged. I tried to call booking.com and sat on hold forever and never did speak with anyone. The hotel manager said this happens a lot with booking.com.

Booked room with Booking.com last night in Orlando at the Hilton DoubleTree. My American Express was billed. Hotel was sold out when I arrived. They sent me to another hotel that was also sold out. 11 pm no room. Had to return home.

I booked a hotel room for THREE people. The price was cheap, I found out later because their system automatically changed it to ONE person. I got back in and tried to change it to three but there was no way. I finally had to call the hotel directly and they confirmed it was only for ONE person - no wonder so cheap. Won't use them again.

I have used Booking.com several times. I always use the option of paying when we arrive at the hotel. Booked a room for May 2017 in March. Upon balancing my checking account, discovered that my account was severely in the negative. The hotel that we reserved was free cancellation, and pay when you arrive hotel. Well, apparently, somewhere on the page there is a little question mark that you need to click on that states that you can be charged, even though it states no charge to your card will be made. Called the hotel, they said that this happens often with booking.com. (They were very understanding) Made a call to booking.com, they were not helpful at all. I should have clicked on the question mark, per that employee that I was talking to. Needless to say, I will not be using Booking.com ever again.

I am writing a review to let people know about the awful ongoing experience we are having with Booking.com. We made a booking with the company 6 months ago, which was canceled almost immediately through their website. We went through the almost 2/3 step process and clicked canceled to see on the web page that it was successful. This past weekend, we received the first communication with themselves since placing the booking to be told it was a 'no show' and we were being charged the full cost of the hotel stay, which surmounts to £3000.

Used this to try and find a deal. Found a hotel about $25 cheaper than their advertised rate. (What they do is advertise your savings off the hotel's "rack rate" and not their current sales rates which are almost always much lower. Call the hotel first, find out what the front desk clerk or reservationist tells you, and then see what Booking.com tells you. That will give you the honest savings.) I made a reservation for the next day and thought all was okay. About 7 hours later my employer changed his mind about the meeting and I immediately called the hotel to cancel. Was told I would have to call Booking.com to cancel and they could not do so through the hotel. I went to Booking.com website and found it would cost the same amount as I had paid for the room to cancel the reservation! What a SCAM!!! In excess of 24 hours notice and they refuse to cancel for less than the cost of the room?

Like other people on this site, I found they are dishonest, not telling the whole story. I booked a hotel with cancellation being 3 days before arrival and pay at the hotel. When my reservation came through it was nonrefundable, the entire amount... over $1000, deducted from my checking account right then and there. And to add insult to injury, the room was cheaper on the hotel website. Booking.com didn't honor that advertised promise either... they do not make up the difference between their price and the cheaper price. No help from the Sheraton chain either with this... must be getting a kickback. Never again for Booking.com or Sheraton. Bait-and-Switch!

I booked through Booking.com and at the time of booking I did not see a no refund clause - but that was what I ended up with. That was not such an issue to me as I need the hotel regardless. Afterwards I found that the same rooms were offered for about $50.00 less for the three nights. I notified them including my booking number and then the runaround started. "Please submit all this information" - which of course they have since I booked through them. Then another e-mail with the request for additional information, prices with tax, inclusions such as free breakfast, type of room - all identical. I included links to 3 site - including booking - with the lower pricing and a copy paste of the total price snip-it. Then the rejection as the price was only about 1.00 different - yes - at the time you looked it was more, but it was less when I sent the request and for 2 days after. Be careful - last time I book here.

Made a reservation on Booking.com and cancelled 5 minutes later because it said it would be 2 miles from where I had to be the next day and when checking on Google map it was 51 minutes away. I cancelled and made a new reservation to another hotel and for my surprise got charged for the 1st reservation because it was not a full day before the check-in date. The website should have a pop out alerting clients of that. But of course they don't. It is easier to just make you pay and not even take advantage of the service. They rob you without weapons. Crooks. Never making a reservation there again.

Booked a deluxe room (Beach House Cabanas). Booking.com stated no money down, pay at property, free cancelation. What a joke and the property took 1 night a month ahead of time. Our deluxe room was 10x15 $200 a night. They price match. Another joke. They lie. Don't ever use this site!!!

I happened to flick through Expedia and found the same room for around £200 less. This was within an hour of having booked through Booking.com. So I contacted them to say the same room, copied the link to them, was cheaper on Expedia and made a claim against their Best Price Guarantee. My booking and claim were made on 5th March. Booking.com eventually looked at Expedia and responded on 8th March. They said it wasn't the same room, so no valid claim.

We agreed with the hotel to pay 14th March over the phone to The Wellesley hotel in Great Yarmouth. They tried to take the early. It was declined of course as we had set a date with them to pay a month in advance. They canceled our booking and then said because we couldn't get the money on 5th March and charged us £72 and would not refund it. I contacted the hotel and they wouldn't talk to me. Con artist!! I protested to both Booking.com and the hotel (more the hotel as I believe they was at fault) but Booking would not help at all. Never never book with this site!!!

I booked through Booking.com and when I confirmed my reservation the price went up $200. Which is not what I agreed to. When I looked again for the same hotel two days later the price went down $300. I called to get the lower price and I was told by customer I had to send link where I found lower price and they would contact me 24 hours later. Not only did they not contact me after I sent multiple emails and called several times only to be hung up on multiple times by customer service they have failed to reimburse the difference in price. This is the worst site around. I will tell everyone I know never to use Booking.com.

I booked Lebua at State Tower in Bangkok via Booking.com. The terms of the booking were no upfront payment required and free cancellation up until 3 days prior. The booking was made in March 2017 for a stay in August 2017. The day I made the booking the full amount of $2040.00 was deducted from my credit card. Despite numerous emails and phone calls, I've had absolutely no assistance whatsoever from Booking.com on this issue and Lebua said "sorry for this error, we will refund your money in two to four weeks". This is completely disgusting and totally unacceptable and contrary to the T&Cs of this booking. I have since been charged a further $61.00 international transfer fees and will likely incur interest on this amount. DO NOT BOOK YOUR ACCOMMODATION VIA BOOKING.COM - you will get no assistance and they take no responsibility. AVOID LEBUA AT STATE TOWER.

A lesson: Just remember that booking with any third party site like Booking.com, you may not be entitled to some of the perks from booking directly. For example, on this trip we were not entitled to the free breakfast at our hotel in Leon Mexico and in Houston Texas we were not entitled to the reward points for the Choice Privilege hotels.

If you book on Booking.com, look out! After receiving my confirmation for a 7 days at a Albergo Villa Edy for next June, I discovered the reservation could not be canceled. My understanding while booking, was that I had that option. I immediately called and asked them to cancel, because obviously I don't want a non-cancellation room reservation. Booking.com says it is not their problem. They are trying to pass it off to the hotel, saying it is hotel policy to charge my Visa immediately for the entire stay (4 months out for $1080.00). Booking.com needs to be cited for their deceptive practices and their refusal to stand by their customers. In this case, they didn't even contact the hotel for 9 days after my phone call, explaining the problem. Thanks to Booking.com I am presently out $1,080 for their misleading website!!!

I just booked and it showed I could cancel till 3/24 and after I booked it showed non refundable!! What a rip-off. It should have been very clear that this was not refundable. I booked the room in case my sis has surgery and now am stuck with a room that I may not need for $225.

It clearly is booking.com web problem, why it will pass to the hotel, why they forced hotel to change and fit they want Instead of taking care by the self. Really disappointed and never use booking.com again. They will keep losing customers in case their attitude is keep on like that.

You have no problem taking a booking but to cancel one is impossible. I can't do it online or by phone -- I waited for 20 min for someone to answer. This is a scam to force people into booking -- you never plan for anyone to cancel. I will never use this website again and will complain on Facebook.

When using Booking.com I made sure before booking that I wouldn't be charged before we got there. It says no prepayment necessary, I even screenshot it, after I got a declined message from the hotel through my email. The hotel was completely rude about this and said I was wrong, I said "No ma'am I have the message saved." She said "Well that is an issue with them not the hotel." Either way something is messed up with their system.

The site (Booking.com) said if we cancelled by a certain date, we would get full refund. We cancelled 3 weeks prior, but they kept taking us round and round. They did not refund the money even though we had cancelled our trip to Mumbai (Novotel Hotel). Never trust this site. They are crooks.

We were recently left street homeless in Portugal due to a last minute booking that was cancelled fraudulently by Booking.com by claiming that our bank card declined. When we made inquiries with the bank we found out that no attempt was made to take money from our account. To make matters worse, the foreign customer service advisers we spoke to hung up on us three times after speaking to their supervisors by pretending they could not hear us over the phone and one even kept laughing at us and refused to let us complain about her by saying she will not pass the phone to any manager. They must be banned - as they do not comply with English Law.

This site is a total scam. I'm celebrating my friend's bachelorette party in Whistler in less than two days at a nice townhome we reserved through Booking.com 5 MONTHS ago. At the time of booking, since it was so well in advance, there were plenty of options to accommodate the 6 of us but we chose this particular rental via Booking.com because it was spacious, perfect location (short walk to the Village), a nice, newer place, AND had a hot tub. These were the non-negotiables and I'd like to emphasize that at the time of booking, there were plenty of options meeting all this criteria.

I booked a non-smoking room and received a confirmation as to such. When I arrived they had booked me into a smoking room. They booked me into the smoking room because that's all the hotel had. Even after they booked it they sent me the confirmation that I had a non-smoking room. Customer Service said it's only a suggestion that when I arrive the hotel could give me a non-smoking room if they had one. DO NOT BOOK WITH THIS COMPANY! Use them to find rates then call the hotel. That way you will get what you book.

I booked an hotel via Booking.com. There was no mention of the type of Hotel I was booking. Once we arrived at the hotel it was revealed it was a GAY ONLY Hotel. I tried to contact Booking.com customer service and no one ever answered the phone. I did not stay at that hotel, in fact I was stranded. What is more disgusting the Hotel is charging me for the room and Booking.com say there is nothing they can do.

Two couples were travelling together, and my wife used Booking.com, a branch of Priceline.com to reserve two rooms. When we checked in, we told the clerk we were there for the reservations under my name. I paid for my room with my credit card and the other couple paid for their room with their credit card. A Booking.com customer service said I would be charged for that reason. I was also told by the hotel manager that he is forced to report it as a no show to Booking.com as he has no alternative. He also told me he has to pay 20% of the room to Booking.com and that I would have been better off to call the hotel directly, as he could give me a better price with other discounts.

Booking.com had this Haven Hotel listed at a slightly better rate than the hotel itself. Had a late flight into FLL, 1:00 in the morning late, heading to Key West in morning. I specifically checked late check in (1-2 a.m.) AND e-mailed hotel. Bottom line, no one was at hotel when I arrived and both Booking.com AND hotel refuse to refund my money. I was in FLL, a 56-year-old woman ALONE with absolutely NOWHERE to stay, all nearby hotels had no vacancy. Ended up in a motel 6 at 3:30 in the morning!!

I have had continuous problems with this site. They do not give correct information when advertising and this only becomes available after booking is made. This is a very dishonest and sharp practice. In July of this year my 17 year old daughter booked a hotel through them in London. The hotel was paid for in full on booking. However, when they got there late at night, only then were they informed that a 200 Euro deposit in addition to what they had already paid would be required. This left them in a very precarious position with no funds. There was no mention of this on booking or when hotel was confirmed.

Booked a room in South Carolina. Booking.com advertised at $49 per night. Booked it for 2 nights and they charged my credit card $175 due to a 38% fee, 11% tax and one-time charge per night of something else. This is a ** scam site. Don't use it. You won't know the real charge until it hits your credit card. And conveniently, the fee to cancel is larger than what you thought you were actually paying for the booking in the first place. I will never use this site again... AND NEITHER SHOULD YOU! They are thieves!

I made this account just for this review, because I am so frustrated and really want to try to save others the hassle of dealing with this online booking agency. I booked a condo in Florida using Booking.com, got a great deal and was so excited. Then I got an email saying that my card was declined twice (with ample money in my account) but that my reservation was still confirmed, but that I needed to update my payment information. I also noticed that in the email that it was a foreign transaction from Netherlands. That seemed odd to me.

Booking.com clearly advertises that they will match competitor prices for the same room that is booked. We found a competitive rate at the hotel's official site that was 15.00 cheaper per night for the same category of room, with one difference... It had queen beds rather than a king. There were also larger rooms priced at the same rate we paid through Booking.com. I filed a price match request with Booking.com and it took 2 days to receive a "denied" response. I called Booking.com and explained the situation to the customer service rep who was not willing to match the price, so I asked to speak to a Supervisor. I was put on hold for about 10 minutes, at which time the customer rep replied that they would give me the larger room for a more expensive price that what was offered on the Hotel's website.

As I am typing I am about to spend a few hours with my son sleeping in the rental car. Best Western gave my booking to someone else. Booking.com did not sort it out. The clerk at the desk recommended a roach pit hotel. I WILL NEVER VISIT BOOKING.COM WEBSITE AGAIN. I WILL NEVER STAY AT BEST WESTERN. TRIVAGO or HOTEL.COM has never given me these problems. Weekend ruined.

I booked my reservation with Booking.com and received my confirmation. Called the Hotel to ask for early check and they couldn't find my reservation. Booking.com portal no longer shows my reservation, it mysteriously disappeared. Tried calling Booking.com and waited over 30 min on hold and each time and they drop the call and never answer each time I call! I emailed customer service and no response. In my opinion this is fraud! Stay away from this site, it's not reliable.

This is very poor company to deal with. First I had book the wrong date and call less than 6 hours later when I realized I had the wrong date. They told me that I will be penalized for making the change and it's the hotel that is penalizing me. Then their site said that they will price match and they don't. They told me they had to check with the hotel to see if they will agree to the match. They put me on hold and came back and told me they would not because I had to move date. When I asked them to just cancel my reservation they said I would be charged anyway and that I would be charge for two night versus my one night reservation. I was forced to keep the reservation so that I wouldn't get charged twice. I WILL NEVER USE THE COMPANY AGAIN THEY ARE SCAM ARTIST!!

I just attempted to use the price guarantee on Booking.com, which has five requirements, all of which I met. I submitted the claim and followed up with a phone call. After sitting on the phone with one of their reps for 30-45 minutes, mostly waiting on hold, only to be told that the price guarantee wasn't going to be honored because they didn't have enough knowledge about the taxes applied by the competing site.

My wife booked a hotel in SLC for one night same day 16th Feb online at $51.00. I get to the hotel and the reservation was made for the 16th of March. We called to change but they said if they fix it the dates it will cost more. We clicked for 16 Feb not 16 March. SHADY!

DON'T USE THIS WEBSITE. As my name states, ** YOU booking.com. The same as everyone says. Hidden fees. Hours of runaround between them and the hotels. Customer service does NOT exist. They will take your money, good luck getting it back. Don't bother trying to get the hotel involved. They're in on it too usually. Just save yourself the headache, frustration, stress and anger and just use a different site to book. Seriously. You may as well light your money on fire and yourself while you're at it because that is what you'll want to do after spending six hours trying to get your money back.

Absolutely and utterly disgusted with Booking.com for their 'false advertising' of hotel prices in Sri Lanka. Used website & got price in Australian dollars and confirmation came through in Australian dollars. HOWEVER when we came to pay it was in US$!!! Disgusting, disgusting, disgusting. Will never ever use this company again. We are taking it up with Australian consumer affairs on our return. WARNING. WARNING. WARNING. Cannot stress this enough. Will be spreading this far and wide.

We rented this apartment for nearly three weeks. The owner was rude most of the time, especially the day we left as he came into the bathroom with my wife showering because we were 45 minutes late leaving the apartment. We obviously paid the full amount upfront. Booking made it impossible for us to leave our rating on their site. They repeatedly answered from local reps in Eastern Country that nothing could be done for us to report. The lesson is that do not believe the Booking.com ratings. They are intentionally filtered to the taste of the owner of the hotel.

Reserved two separate accommodations with booking.com. In the one instances the full amount of the accommodation rate was deducted from my credit card months before my arrival date, and despite this not being the agreed terms of that booking. Then when we arrived to book in the Distinction Hotel in Rotorua had us booked into a different room - instead of a room with 2 queen beds which we had booked and paid for they had us reserved in a room with 1 queen and one rollaway bed. Even though I showed them the booking confirmation printout that Booking.com had sent me, the woman behind the reception desk refused to accept that we had reserved and paid for a 2 queen bedroom, and she argued loud and hard with us on this point. She then wanted to put us on the 5th floor when I had e-mailed the Distinction Hotel specifically requesting ground floor or closest to level, and they had replied saying they would try and do this for us.

Booked thru booking.com for Howard Johnson's St Augustine FL for 3 nights, could only stay 3 hours had to go back to work. I called HJ that afternoon after leaving and booking.com when I got home same day, was charged for all three days and they keep telling me it is the other's responsibility. This is nothing less than stealing. Have made several attempts with both parties.

On January 12 we booked The Mafolie Hotel in St.Thomas Virgin Islands through the Booking.com for four nights. Per Booking.com website the cancellation was free until April 24. We canceled this reservation a week later due to the changing our itinerary. The hotel charged us $260 which is not refunded. We informed our bank to dispute these charges based on the free cancellation policy of Booking.com. A month later money is still outstanding for the hotel.

Booked two nights at Sheraton Hotel in Atlantic City NJ using Booking.com and then needed to cancel one of the nights. This was done more than a week prior to the reservation date. Booking.com advised that it's Sheraton's policy not to refund any money on cancellations. I called The Sheraton and they accept cancellations with full refunds up to 24 hrs in advance. It's Booking.com policy that they provide no refunds for cancellations. There is no need to use this third-party reservation service. Not to mention it is impossible to find a number to try and speak to a human being.

I booked a hotel with Booking.com, I was sent a confirmation number, and I packed my bags. I just happened to call the hotel to ask if they had a gym, and they said there is no way I was getting a room because they were sold out and booking.com does this all the time. So apparently when you book with them, it isn't a guarantee you will get a room even after they have told you it's confirmed. That is ridiculous!!

After booking a "3 night" stay in a motel through Booking.com (with a free cancellation policy & no deposit) we changed our plans & needed to alter our stay from 3 nights to "2 nights". Well, called the Motel initially and were told had to go through Booking.com directly... Called number listed initially & after holding for 10 minutes, followed the prompts on how to get onto their website (easily), or email (easily). You are able to change dates on their website using your booking number & pin. However, I tried this at least six times in 24 hrs to no avail - it gets so far then "hangs".

I had bought a night for last weekend for a B&B in Niagara Falls (Niagara Grandview Manor) for my husband for his birthday. We were so excited to go as the pics on Booking.com were so beautiful and we have 3 kids so hard to get away for us. We arrived at the B&B and we're told that we were not staying there that booking.com advertises the main property only not the Nataya where we ended up staying two doors down. Which was very disappointing for us as it was NOWHERE like the B&B we purchased. Their prices were wrong when we checked out. It was more than what I was given online. This was my first and last experience with Booking.com, our vacation was totally ruined. We were not offered any compassion. In fact they will not even return my emails or calls.

Be WARNED... When my wife and I travelled with 4 kids for 7 weeks in Europe recently, with arrangements for accommodation through this website, we were annoyed to deal with: apartments recommended by booking.com as suitable for 4 kids and 2 adults, only to arrive with fewer beds and being required/ripped off? to pay for additional beds (e.g.Dubai). Despite booking for 6 on booking.com, linen was on many occasions only provided for 2, 3 or 4 persons, leaving us without towels etc (eg Dubai). Being charged twice for accommodation on arrival (eg Dubai - still seeking my refund). Various locations without TV or internet - despite listed as a feature of the room (e.g. Tallin in Estonia).

Booked Central station Deluxe Apartment in Sydney for 3 days 2 nights stay on Booking.com and the owner didn't turn up no matter how many times we called and message her. We're so frustrated and tired at the same time so we forced to get another backpacker hostel on the spot. After the trip we email to Booking.com and its staff called us to apologize, then started to point out that we did wrong as well because of the payment thingy and questioned us that why didn't we call to Booking.com on the spot to get their assistance? They didn't want to make any compensation as the hostel we got is cheaper than the Central Apartment we booked on their website. Also, they told us they won't block the related apartment from doing business on their website as well because there's no complaint regarding to that apartment before and because of our single complaint, they couldn't take any action.