Booking.com Reviews

We booked through their website for a Christmas stay. Their site stated that we would pay the property once we arrived. We were charged immediately. We called to cancel within 10 mins of booking and were denied. We provided screenshots of the booking process and they still refused to honor a penalty-free cancellation. They kept sending us through the company and through Booking.com. NEVER AGAIN!

Booking.com Your app is a load of **. You purposefully give rates dated a month in advance and when you look up the item on Booking.com it’s double the price. Your site is full of deceit trying to get unlawful bookings. You are charging the hotels between 20 to 25 percent to get bookings and you are then charging the consumer a tax that’s not existent on top. You're false advertising.

Booked via Booking.com. On arriving we were greeted at the entrance by people smoking drugs. Not a good start when you have kids with you. Checked in found our room which we didn't need to use the key to get in as the door looked like it had been kicked in. It was hell from there absolutely stank of urine. Carpet was filthy more stains than I could count, you couldn't take your shoes off, blood and cigarette burns on the net curtains. Ceiling lights were broken and hanging off. Beds were well over due being thrown out covered in stains. I've used cleaner public toilet. Haven't been cleaned in years, cigarette burns on bath, stains on bath, stink floors, toilet leaking beyond cleaning or Repair. Absolutely disgusting that they would take anyone money to stay there. How this place is still open is beyond me.

I travelled to Thailand this year and booked my hotel after a long search through Booking.com months before my trip. Unfortunately, upon arrival, I discovered this hotel had bedbugs, and I had to relocate as the hotel could not offer me a different room. I spent some time on the phone, and on hold, with booking.com, until I was assured my original booking would be refunded with no additional cost, and I could re-book another hotel. Bad luck would have it, upon arrival at the second hotel, we checked the beds with reception immediately, and yep, bedbugs. There was a 4 hour grace period with cancelling a booking at that second hotel, so of course, immediately canceled, and back on the phone with booking.

I can not express how disappointed I am with the customer service I received from Booking.com. They should really stop what they are doing cause obviously they are bad at it. I had a booking for a 4G portable wifi on the 3rd of October, pick up place was Osaka airport. As I was flying from Korea due to the typhoon Mitag my flight was camcelled. I contacted the customer services to ask if I can pick up the wifi on the 4th instead which was the date my flight was transferred to.

I had to cancel my reservation at a Georgia hotel due to illness. The email I received after booking stated there would not be charge for cancellation if made by a certain date-and time. I called to cancel the reservation within the window allowed and was told there would be a $30.00 fee. I then asked if what they stated in their email was a lie? The very rude customer service agent then began to honor my request and forward my call to a supervisor-when I was disconnected.

Recently booked for first time and day of the stay I woke up with the ???? flu. When I called Inn owner said I couldn’t change date because I booked through Booking.com. Ok. But when I made original reservations the no cancellation BUT could change date was the reason I went ahead with the booking. Did not get red lettering No Changes until the confirmation of booking. WILL NEVER USE BOOKING.COM AGAIN. Buyers Beware.

We booked through Booking.com our trip to London. We were a group of 8. We booked Great Marylebone apartment. They provided us with incorrect address and information. We realized it at 11pm when we were looking for the apartment. We had no place to go in a foreign country. It was extremely stressful and worst experience of my life. The next morning when I sent them an email, phone call came and we realized that they (Booking.com) provided us with incorrect address. Can’t imagine how they could have done that!!!! They did not apologize or anything but cancelled our booking. We had to make arrangements for the whole group at the last minute and because of booking.com costed us a lot of extra money and definitely a lot of extra Unrequired stress.

I gave 2 stars because Booking.com has done well for us in the past nearly decade, but this experience really put us off and I would like to be contacted to make an official complaint. In this case, we booked a airport hotel for one night even though we only had 7 hours layover to get a little sleep but Booking.com actually didn't manage to book us a spot there although we were "confirmed" there (we could still login and see that our booking was confirmed) there wasn't any booking (the front desk bent over backward to try to locate the booking and we spent 2 hours on the phone with booking.com but they insisted they "couldn't contact the hotel directly" due to "limits in the type of booking").

I made a booking through Booking.Com. I booked Hotel Sam Vondel in Amsterdam. I was charged a sum of Euros 390 on the day that I made the booking - April 23, 2019. My Confirmation Number was ** and PIN code was **. I cancelled the booking on May 10, 2019 (within the free cancellation limit) but I have not yet received Euros 390 on my Credit Card which I used to make the booking. I have sent five emails to the property, talked to the owner and also reminded Booking.Com on several occasions through email. But they always ask me to get in touch with the owner. I have not been refunded the amount. Please help.

After making a booking that was offering free cancellation, I did then choose to cancel as I found a better accommodation that suited my needs better. I made a new booking & canceled the old, all on the same day. I later found that I was charged for the original booking (cancelled) & the new booking (fulfilled) despite both bookings being for the same period. I've tried without success to resolve this with the company but I am just getting the runaround. In my experience, this is a very unscrupulous company who have shown no interest in resolving the duplicate charging I have encountered & so I find myself down a significant amount of money & I am now having to seek alternate ways to recoup the lost money. I will NEVER use this company again.

Herod's Guesthouse in Jerusalem's old city was rated an "8" by Booking.com for overall hotel rating. I booked six nights in advance based solely on the "8" rating provided by Booking.com. When I arrived the hotel was filthy, there was garbage all around the hotel. Inside the toilet and shower were not only located outside in the Courtyard, the guests were allowed to smoke in the common areas and there was no air conditioning as advertised. Also our room had a hole in the ceiling with falling debris and the outdoor shower had flaking paint peeling from the ceiling. It was disgusting.

I was double billed for a booking; all the credit card company could tell me that it was through Booking.com. The bookings were not on my booking.com list and when I tried to email booking.com and the site said to call them. When I called booking.com to discuss, I could not speak to anyone without providing my booking confirmation number and PIN. Ridiculous. I had neither. Very poor customer assistance. I've denied both charges.

They put up a price guarantee with a lot of terms and conditions. Refuse to use some common sense and empathy to the customers. Prices are not the greatest too with deceptive prices and promotions making you think that they are having a flash sale.

Do I really need to give one star? I booked a hotel with Booking.com for a friend who was moving to Spain. He was on a ferry for 30 odd hours with difficult to connect with Internet. On Booking.com it was clear that I could book a hotel for someone else as there was a question if I was booking for myself or other person. I registered my friends details and I paid for it. After a few minutes I received a booking confirmation and then I could just carry on with my busy day. Late in the evening my friend called me saying that it was cancelled because the credit card details did not match the guest details. What a shame, it was clear that I could book for someone else. This website is very misleading. I booked a hotel for my friend not on Expedia.com and I promise never ever use Booking.com again in my life.

I booked a five day trip to Florida with Booking.com on August 4th. A week and a half prior to the trip, I learned that my sister would not be able to come with me. Because I never travel alone, I went to my reservation to cancel my trip. The message stated that the trip had been cancelled.I thought no more about it. On October 1, I checked my account. To my dismay, 729.00 had been deducted from my account without any warning. Booking asked if I had received a cancellation email. I told them that I had not received any communication at all from Booking or the hotel. I was sent back and forth between the hotel and Booking. Hyatt Place in Boca refused to waive the cancelled fee although I explained what happened. I won't say this is my last time using Booking, but I will try my best never to use them again. I believe they know that this is a problem, but they earn money from it, so they continue to do it. I don't have money to give away to a hotel.

I had to cancel a reservation because of illness. I tried to get information on cancellation fees, etc. It is impossible to contact the company! Online they ask for information that was never given! I got two phone numbers from the hotel. One was a bunch of ads that sounded like scams. The second one kept repeating the same instructions--after instructions were followed. Impenetrable! I would say: STAY AWAY!

I recently used Booking.com to reserve and pay for a $147/nite room at the Hampton Inn in Maryland. I had also requested, through booking.com, a king room. When we arrived at the hotel to check in we were given a room with two queen beds. We told the hotel we had requested a king room and did they get that message from booking.com. No, they didn't. Hampton offered to move us to a king room for $127 but couldn't honor the lower rate on the queen bed room since we made the reservation through booking.com. So, we are pretty sure booking.com inflated the room rate to make money on the reservation.

Will never use Booking.com again. Booked and paid for nights accommodation for March 2020 on the 23/6/2019. Received confirmation letter stating accommodation booked. Fast forward to 02/10/2019 and booking has been cancelled by booking.com. I have rung the motel and they haVE PLENTY OF ROOMS available for the dates I requested. Will only be booking direct with motels/hotel in the future.

Continuous calls on my work landline with a recording. When I press 1 to hear more details and try to speak to someone on the line they hang up on you. I will never use Booking.com due to this and I would like to know why they are so relentless on the phone calls if they are going to treat potential customers this way. Very unprofessional! Booking.com will never see any of my business and I would not recommend them.

Paid for apartment in Alicante in full for 12 nights upon booking in March through Booking.com. Arrived at apartment and it was nothing like the photos/reviews. It was like a smelly dungeon, no windows, steps in the middle that served no purpose. Within half an hour of arrival 1 of our party fell on step and ended up in hospital with injured ankle. We returned to property and put the injured party into the ensuite for convenience. However when she showered next day the water flowed all over the floor (when it worked as it ran hot and cold and kept turning off) and she had to be physically removed because of all the water and the fact that her leg was injured. I then put my hand on the alleged bedside table and it fell off the wall. We then requested to be moved by our host who said he would collect us that evening.

We worked with Booking.com as a supplier and did over 150 bookings where we were transporting their clients daily. We never got even a dollar payment and they owe us a lot of money. They do not want to pay us. A guy by the name of Luke is always replying to emails and refusing with payment. Do not work with this company. They are too good to be true. They will provide you with a VCC that you will not be able to charge. Pay us now. DLS.

Within 24 hrs of reviewing Booking.com a representative contacted us.

Booked 2 rooms for 5 nights at the Holiday Inn Express Savannah-Historic District thru Booking.com. Week prior to trip I canceled rooms on Booking.com app due to a medical emergency. Booking.com sent me cancelation email but did not cancel the rooms with the hotel. The email stated I would be billed by hotel for one night stay for each room and to contact hotel with any questions. I contacted hotel manager who waived the cancelation fee but noted since reservation was made through Booking.com that they needed to actually cancel the room and waive the fee. Booking.com failed to cancel the reservation. I was billed for the two rooms for five nights.

Upon visiting a booked hotel decided it did not reflect the advertised facilities. We're were charged a full cancellation fee for the incorrect sum of money, Booking.com's solution was to stay and that way a review of the hotel could be submitted, helpful, not really. Our experience was in the UK the hotel showed a restaurant, which only did Chinese food, there was no mention of this on their website.

I made a reservation for a business trip to Houston on August 27. After going through the booking process, there were $300 in added fees that were tacked on to the total. On August 28, I found another booking on Airbnb and cancelled the Booking.com reservation. First I called the property because that was the phone number on the reservation, they informed me that cancellations could only be done through Booking.com. Called them and was told I would receive a credit to my CC account within two weeks. One month later, no credit and had to go through the process again.

Hi, This is worse experience with Booking.com that never faced before with any other. Booked hotel and paid full amount online. But hotel people "Nirmal Villa Service apartment" told need to pay amount because they didn't get from Booking.com. I have called Booking.com customer support and they simply told I have to deal with hotel people and pay again. Even shared my money deducted bank statement/sms. Worse experience.

The site provides little specifics on what documents a hotel requires, as a result, could not check in. Communicated the issue to customer service and received a formal meaningless message. Stay away.

First time user & it's my last. We thought they were reputable and did their homework when choosing hotels to represent. Well, they don't & don't reimburse you when the hotel is horrible. We prepaid for a 4 day stay & the hotel was the worst. 1st on walking in the place reeked of mold & mildew. There was homeless people hanging & sleeping in the lobby and the list goes on and on. We could not accept this hotel and did not check in. When we tried to get our money back neither Booking or the hotel would give it back. So don't use this site.

I would like to say that I am extremely disappointed with the service from Booking.com and how your customer service can ruin the good perception about a company in no time. I had a reservation in place. They sent me an email stating that the reservation would be cancel if I do not update the payment information. I update the credit card details and then apparently they had problems with the payment again. They send me an email cancelling my reservation without even checking that I had updated the credit card details. I called the customer service number to explain the situation and to solve it and the reply I get is that is that the reservation has been cancelled.

I just had the worst experience dealing with a company that don't value their customer. I booked a house to rent with my wife while on vacation. While traveling to the rental property I received a call from the owner stating I've been canceled since it was double booked. Booking.com rep. didn't do anything to help out but refund your money that would take 3 weeks to receive. NEVER AGAIN! DON'T DO BUSINESS WITH THIS COMPANY.

Booking.com is not to be trusted when talking about the VCC Virtual Credit Card system. It is complicated and does not work. We have had several bookings where customers choose to pay with a virtual credit card. When we try to get paid for the card the system does not work. If you run a bed & breakfast DO NOT USE THE VCC card system. Charge your customers on a regular basis. When you complain to booking.com it can take up to 4 months before they act on the matter. This does not mean you get paid. We have several unpaid VCC charges that we have send to international collection. For property owners that run bed and breakfast units the VCC is not working and it is not to be trusted.

I have a Genius Level 2 status with Booking.com. I made a reservation at a hotel through Booking.com and canceled the reservation. The hotel for some reason charged me in advance. I contacted Booking.com customer service for the refund and I received an email from them saying they will refund the entire amount. But they never processed the refund! It’s been 5 months and now their customer service robots can’t find my reservation even with the code and pin. Booking.com and the hotel together must have stolen my money and split the difference! I will try not to use Booking.com again.

Dear all, I am usually not a person to complain or leave any type of review, however the experience with Booking.com motivated me to act. There is something called basic.booking on booking.com website that it is official scam offered by the company. All the offers with basic.booking cannot be cancelled, so once you make a purchase God help you on what you get.

It's a scam. They say free cancellation, but their advertisement says that to lock you in. Once they lock you in they send you an email saying non-refundable and if you cancel they will draft money out. Don't do it! I booked with them and they claim that it shows non refundable, but all of the selections say "Book now pay later, no prepayment needed". "We need a card on file to book your room." It says NOTHING AND I DO MEAN ABSOLUTELY NOTHING about a prepayment. Taking legal action.

I am very unhappy with Booking.com. It did not deliver what it promised on my past-weekend stay in St. Louis. Neither the stay nor the review I did after the trip show up on the website. And getting any customer service or live help has been impossible, the website seems full of bots and runarounds and dead ends. I don't think I'll ever waste my time with Booking again unless it gets its act together and starts really caring about customers!

We reserved two rooms for a visit with family on the East Coast. Arrived at the hotel and the place didn’t come close to their internet pics or propaganda. When we said we’d like to see the room before checking in the hotel personnel immediately responded “... there are no refunds...”. We called Booking.com and they said they would work with the Hotel to get us a refund. After three months of following up Booking.com said they could not get the hotel to answer their calls nor talk to them. Booking.com does not protect the customer, nor does it appear they vet their associates for truth or accuracy in advertising. Absolute worse reservation experience ever. Never ever again will I use Booking.com nor should you. Their business model is as cheesy as their commercials.

I booked many hotels at Booking.com. However, I have been deeply disappointed by the lack of response regarding a reward I was supposed to have received. I booked a hotel in Key West (very expensive) on the assumption that I would receive an $80 reward, as was promised. This reservation was in early June of 2019. I have sent several emails and have been on the phone several times to be reimbursed. It has not happened!!! I would not have stayed at this hotel because of how much it cost us if it were not for the promise of the reward. I am DONE with Booking.com. I must say that Expedia.com is so responsive to any needs and I will going forward always deal with Expedia.com.

A friend and I booked at the same hotel for the same dates. However he was charged much less than I was and when I took it up with the hotel they said it was Bookings.com fault and not theirs, they were not willing to assist with the prices and said business is business. The hotel was in Shanghai China and I did not have the time to call bookings.com. Very disappointed with using booking.com as this is the 2nd time my prices were wrong.

Customer service makes the difference if and when anything goes wrong in booking. Booking.com offers NO customer service. 5 months in advance, I rented a car through them. They cancelled that reservation 5 days later, and never notified me. They charged my card for 54% of the fee and did not refund a penny, until I disputed the charge with my credit card company 5 months later. I found out my car was cancelled when I was confirming my trip details 12 days prior to leaving. Can't call Booking.com w/o a PIN # ( I didn't have one). Emailed them 4x from their website. Canned responses, no help at all.

I have used Booking.com for years now but lately their dependability has turn into absolute undependable and unsafe for their customers. As of tonight I will no longer be using this company because in the last 2 states I've been and the last 3 bookings I've made with Booking.com has left me sleeping in the streets at night along with a few $100 out of my pocket that I will never see again, I've even wrote to Booking.com about this situation and not a word back or at least an apology for leaving me out on the streets overnight.

Days Inn by Wyndham Orlando Airport Florida Mall. This hotel was just disgusting. I had to switch rooms due to mold and cigarette smell. Then the next room was just Mold and filth. The walls and ceilings were falling apart. So I didn't even unpack. I went to the front desk and they said No Refunds. So I just left and figured BOOKING.com would help me out and get a full refund. But No. They offered me 20.00 lol. I told them to keep it and I will never use them again. So Don't use Booking for anything. They don't care....

My husband and I booked a hotel in Lisbon through Booking.com. This hotel got a 5-star review. We made the reservation through Booking.com based on the reviews and looking at the hotel's website/photos. When we arrived, we were greeted by a woman in a bathrobe at the reception desk. My husband immediately had an allergic reaction as the air was heavily perfumed with some kind of scent. It was overwhelming. He couldn’t breathe comfortably and he, again, displayed symptoms of an allergic reaction. While seated at the reception to check the availability of the room, the clerk asked my husband if he was ok, as she noticed he was in some kind of distress. Not wanting to risk his health, we were lucky to find another hotel on our own.

I booked a room in Clearwater Fl. with a full refund policy. I cancelled the room through Booking.com the next day as well as the hotel directly. The booking wasn't showing in my upcoming bookings so I was confident it was cancelled. I was charged full price for being a no show and called the hotel and booking.com. Both said they couldn't help me? Very poor customers service.

I have booked a car through Booking.com from Hanco at Jeddah airport for 24 hours. Booking.com charged my credit card, up to this point everything was ok. I have changed my plan and decided to pick the car 8 hours earlier. I went to their email that they have sent me the confirmation to cancel the booking and rebook the new car. When I opened the email I noticed that In their booking email there was a 'manage your booking' option next to the cancel option. I clicked on 'manage option' and under the managing option there's 'amend the booking' and l followed that option, I changed my booking schedule.

Never book with Booking.com ever again, book 3 room for 2 night for $500 which advertise saying best deal with taxes and fee per night for each room includes. After check out from hotel was charge another $300, I thought it was the deposit but after week of not getting the money back to my account, I call the hotel and they say it was taxes and fee for each room I stay in. Call booking.com customer service and they told me to send a copy of the charge. Send it to them and 2 day later got a email telling me they don't know why I'm complaining about, I still have the best deal, if I need more answer I should call the hotel directly.

My husband and I arrived by boat in Athens. After paying 35 euros cab fare, we were left stranded in a strange place with anyone around. Host was a no show. I called 3 times, sent text message, husband climbed over fence to knock on doors, I shouted out - NO RESPONSE! Finally found a kind gentleman 2 blocks away who happened to be a cab driver and he helped us. Paid him 25 euros to the nearest hotel. Hotel charged us double since it was a last minute booking for 2 nights. Host finally returned our call and claimed she was there. We did get a full refund but incurred additional expenses beyond our intended budget. Have tried to contact Booking.com several times but no response at all and we have been clients since 2014. Would have appreciated acknowledgement and the courtesy of a response. We will be dealing with other lodging agents in the future.

I booked a 2 night stay for Edinburgh based on an advertisement that Booking.com wanted to give me a free taxi from the airport for any Edinburgh stay that was more than $178. So I booked my room for $230 through Booking.com expecting that I would get a free taxi from the airport. I could have booked the very same room via Expedia for $16 cheaper, but it didn't include the taxi.

Booked and paid for rooms overlooking Times Square, paid extra for the view. Booking.com took the money and booked us into a different hotel in Hell's Kitchen. Will never use again. Delete your account now and avoid the rush.

I recently booked an apartment in Dubai. The quoted price on screen was '£770, including taxes and charges.' When booking was processed charge came to £853.00. Despite 3 emails, no one would resolve! I subsequently cancelled booking and dealt direct with other hotel.

Don't use this site whatever you do, and don't give them you credit card info. I paid for a room and was told they needed a deposit. I offered them cash and they refused it, but kept my money. Be very wary of these people. Not on the up, and up, and need to be investigated by the proper authorities.

Not only was the room more than what everyone else paid, the room that I had picked was not available when I got to the hotel. Try booking directly through the hotel before going through Booking. com. Most likely you will save money. Try it. You will have nothing to lose.

I booked a hotel only because it was cheap, Booking.com gave me the total in Canadian $. At the end of my stay the hotel slaps me with a bill over $70 more than what Booking.com said my total was. We got nothing extra and the room was horrible. Just a couple beds, not even a tv, fridge or anything. $400 for 2 nights in a hotel similar to a hostel. They purposely didn't mention the room had nothing but beds in it, or the extra $70+. I would have NEVER spent 400$ on a couple beds in a room if Booking.com hadn't fooled me.

I emailed Booking.com and called the hotel, the hotel let me know Booking.com was charging because they have a strict cancellation policy. My mother had cardiac arrest yesterday and I could not go on vacation. Even offered to submit supporting documents but they would not waive the fee. This is a disgusting business.

Hopefully by the time you read this it won't be too late for you. DO NOT USE BOOKING.COM. There are much better places to book accommodations. We booked a weekend stay in Key West for $300. When we received the confirmation it was $500. We called to question the charges. They said it was taxes and fees! So $200 worth of taxes and fees for a $300 2 night stay. We called and tried to cancel right away. Not even 1 hour had passed. They informed us that the cancellation fee was $300! So a $300 cancellation fee for a $300 booking! We asked for a supervisor, they denied our request and basically said there is nothing they will do. Do yourself a favor and AVOID BOOKING.COM!

This inefficient, unhelpful and scam site are more than happy to take your money but not pass on to hotels, and we end up paying twice! They are arrogant, rude and are not contactable when it matters. Jamie

Booked a limo from NY Kennedy airport, received email confirmation with ref#s for Booking.com and "Roshil Exclusive" car company. Spelling was as given. Tried to confirm 2 days before: The phone # given for Roshil is discontinued. Booking.com website has a phone # that requires conf# but does not respond when entered. Also asks for a pin which was never part of the original booking process. Roshil google search turn up a link that times out before any response. I seem to have been scammed.

I booked a apt for a 3 night stay in Taiwan. The owner was misleading about the check in time. Didn't tell me it was late in the day until I had paid even though when I told him our flight was arriving early he had said it was ok. And he would not provide a place to store our luggage until checking time. Since that means we would have to wander the streets for 10 hours, I called Booking.com and asked if I could cancel given the circumstances. A Booking.com agent reached out and he agreed to cancel and refund me. Then a few hours later he emailed me and said no refund. I called Booking.com again and they stepped in and gave me a refund. Their service was perfect.

I booked seven hotels as we were walking the Santiago Way with my family (2 adults + 3 children) on January. Travel was planned for the first week of August. My credit card expired on Jun, and at that month, I updated my credit card in the system. Two of the hotels were canceled by Booking.com 24h before, one of them without notification on the app. When I tried to rebook in the same hostel, it was not possible, therefore I had to book a more expensive place.

My experience was absolutely terrible, I am going to tell everyone that I know to never use this site! I booked a 3 night stay at a hotel about a month before our family vacation was planned for labor day. The week of the vacation (ahead of the date booking.com said I could make changes to my reservation without being charged) I eliminated one night from the stay and change the CC number on file for the hotel to charge. I received a confirmation email from booking.com stating both changes were made to the reservation. When I went to check in to the hotel, they told me that I was marked as a no show for the night before because they didn't receive any changes on the reservation from booking.com.

We booked Knights Inn through Booking.com. There were certain things Knights Inn stated as coming with the room including Free Wifi. When we arrived after driving 9 hours from Los Angeles, there was no Wifi service. The lady at the front desk gave various reasons. The main one being Wifi is down but it works and our technician is working on it. We hung around outside, and including driving off and coming back to recheck but still no Wifi after hours. We could not stay there as we need Wifi including for business. The hotel, despite not delivering what is promised would not refund us. After 3 calls to Booking.com same deal no refund. I will NEVER use Booking.com again.

They cancelled my booking without my consent, refuse to give me an refund and you can not get thru to a human. All customer care is an automated response.. DO NOT USE THIS SITE, RATHER USE ALTERNATIVES AS YOU WILL LOSE YOUR MONEY WITH THIS SITE!!

Worse experience ever - booked a rental car through booking.com. Rental company didn’t have my car and tried to upgrade me to a more expensive car. I refused and didn’t upgrade. Called Booking.com rental department and they refused to give me my money and I lost the money - will never book through them and will never recommend them and my money. I will write a review everyday and every where and warn people for them. Ref # **. Manager name Chris based in England won’t even speak to me -.

I booked a property in Seattle for a family vacation with Booking.com 9 months ago. The fee was immediately charged on my credit card. I confirmed the day before we left for vacation. The property cancelled 3 hours before we were to check in. Booking.com didn't notify me. I had to call them to see what was going on after the person I was to check in with to get the property key text me to say the property cancelled and Booking.com should have notified me. It was a horrible mess. I had to find another place on my own. I still have not received my money back.

I booked a hotel on Booking.com to arrive at the hotel and then have they tell me that there are no available rooms. Tried to get compensation for the Lyft ride there but didn't get any response, terrible service. I recommend booking with the actual hotel on their website or calling them beforehand.

Went to check into my hotel that I had booked and find out my booking was never actually done through the app. They said there was no reservation for me and that it was never actually completed. Instead of the booking taking ownership they say it’s not their fault. It’s the hotel's. I have already deleted the app because it’s always something with them and they have continually failed me and not shown any signs of improvement.

I booked the Candlelight Mansion in Everett, WA through Booking.com for early August for 4 days 2019. They took my credit card and paid in full for $555.67. The Candlelight policy on room charge states to bring your ID upon check in. When we arrive there to the block where it was supposed to be, the address was correct but no sign??? We asked a neighbor across from it if this was the Candlelight Inn, she said she did not know or hear of it. I called the inn keeper and she that was the right place and I told her there was no sign and she just laughed and said, "I know." She gave me a number to punch in. I got in and it indeed on the outside and inside an old Mansion. No one was there to greet us. It was musty and old.

I usually use Booking.com for any travel need, but this is the first time for car rental. I rented a car to be picked up in Ft Laud Airport, they took my money and it cleared right away. First the information was wrong and I tried to changed it but it wouldn't change. So I get to the airport late and went to the car rental center for Enterprise, gave them my info but they still wanted my credit card. Well I paid by debit card and I had to credit card. Enterprise would not honor the booking.com payment, so not. I had nowhere to go or sleep and it's 11pm by now, so I waited in the airport till 7:30am till an offsite office opened up, gave them my reservation info and would not accept. So now my price is higher and I had to pay all over again. So I sent booking.com an email and they tell me that the reservation is non refundable, that really kicked me off.

I had a terrible experience with Booking.com and Holiday Inn in Salado, Texas. I have explained the circumstances below. Because of a lack of communication between the Holiday Inn and Booking.com I’m stuck with NO SHOW charges. When reading the below carefully, you will see there is no protocol for my situation. They charged me for something I never received and should not have charged me. At best I should have received a refund when I spoke to your general manager. The general manager passed me on to Booking.com, which was a waste of time. Holiday Inn charged my credit card, not Booking.com. The 24 hours cancellation policy did not cover reservations made after 4 p.m. on the day of arrival and canceled less than 2 hours later. To top it off Booking.com did not notify the Holiday Inn.

I just canceled a same-day reservation. They gave me the option to send the actual hotel a message explaining why. I called their ”customer service,” and it would not go through. You can't talk to anyone! DON’T USE BOOKING.COM. They make it nearly impossible to get a hold of an actual person or make you wait 47 minutes. Free cancellation with their company is a JOKE! !

My wife booked a room in Dublin through Booking.com to visit my daughter. Unfortunately she discovered after that the room at the Dublin Inn was quite a distance from my daughter's apartment. She immediately (with in 24 hours) cancelled the room and was informed that the full price was the cancellation fee. After hours on the phone with Booking.com (apparently the Dublin Inn doesn't answer their phone or return phone calls) we were told we should have read the cancellation policy. Fair enough. Customer service was horrible. I would NOT recommend this service. I am out $586 for a room that was booked 2 months in advance and cancelled within 24 hours. I am sure the room was rebooked by some other poor fool and the Dublin Inn made double the amount for the reservation. Live and learn I guess!

When booking through their website, even if you use a filter for example "parking" to find a place with parking, you need to call the property to find out what they mean by this. It's very unclear with the filter if that means parking is included or if parking is available. If parking is available, is it at cost or any limits. I made the mistake of not finding out the explicit details and came to a hotel that offered it at a cost and only if they had space, which was limited.

On 2 September I booked a stay from September 7th to September 10th 2019. I completed my reservation using PayPal. Soon I realised I did not have a confirmation e-mail. I logged on again, where the Booking.com website asked me if I wanted to complete my booking. Thinking I must have been mistaken about completing payment, I completed the reservation again, checked my e-mail where I saw an e-mail from Booking.com that my booking could not be completed. I checked my PayPal account and saw that I had paid for the room twice! I logged back into the website where once again I was prompted to complete my booking. I contacted the hotel directly, and they have no record of my booking.

So I booked a room at FIESTA AMERICANA HERMOSILLO Sonora México. Upon arrival I discovered that the room I booked was nothing like the pictures online. I immediately went to the front desk and made them aware. I showed them the pictures and said this is not what I booked! The young lady told me they had problems with Booking.com because of this before. So I ended up not staying. I was charged a cancellation fee even though I was not at fault! Then I was charged the full amount of my reservation. Even though I did not stay.

Absolutely terrible customer service. We attended to our Vatican City museum fast-track that we paid for through Booking.com and we were told by the activity organisers that we are to continue on our own because we had a person in a wheelchair. They told us that we would be refunded (the €120 euros) the following day. However we never received this refund and unfortunately we were already in Venice. After contacting Booking.com customer service about the situation, the first person who replied offered us a 10% refund. We believed this was an insult for something not being our fault. To make it worse, the person never replied so we had to send another email to customer assistance. Every time (sent multiple times) we received the same generic email asking for our booking information and then no reply after that. DO NOT BOOK THROUGH BOOKING.COM. They don't care about their customers, and only care about keeping money in their pockets.

Beware of booking through Booking.com as extortionate extra charges are demanded upon arrival at hotel!!! I’m utterly disappointed and disgusted that upon arrival at the hotel an extra £100 is demanded from me for services and taxes which seems excessive for 2 nights. Booking.com states the best prices are guaranteed but they appear to be running a scam with their prices because customers are being charged extra when they arrive at their hotel on top of the price confirmed by Booking.com. Although Booking.com states that extra charges may apply I do not expect to pay an extra £50 per night on top of what I have already paid. Booking.com needs to confirm the TOTAL amount at time of booking including any extras that have to be paid at arrival which should be clearly highlighted so customers can either decide that they will pay the extra or not go ahead with booking prior to arriving at their accommodation.

The hotel I booked through them could not honor my reservation and placed me somewhere else. I paid for a suite but was put in a standard 2 double bed room. The hotel was old, smelled of smoke. The door jam was cracked and looked like the door had been kicked in recently. There was a wooden plank in the window because the lock was broken. The tub would not drain. There were only 3 small thin stained towels available. The power strip was hanging off the wall and overloaded. There was something nasty growing on the bottom of the a/c unit. There was gang art on the furniture drawers. The furniture was all old and chipped.

My wife and I booked a room 2 months ago for our wedding anniversary. We learned 2 days prior to the trip that the hotel couldn't accommodate us. Booking.com has changed their story now 3x times as to why they aren't responsible for ruining our trip. They have called me a liar, told me that this is my fault for trusting their service and now has said that my booking is a "special request". It's completely unacceptable of them and bad business.

We booked a place and after driving all day, discovered it was a scam. They currently have my credit card info, and Booking.com has no way of reaching them. You would think booking.com would take some responsibility. Now I must cancel my credit card while traveling in a foreign country. NOT WORTH THE CHEAPER RATE!

We made a booking in Montreal with Booking.com and had a terrible experience. The hotel was filthy, the room was dirty and tiny. Not sure if they check facilities before advertising on their website. All customer service could do was contacting the hotel and offered a refund of $26 for the ruined weekend. This is how they value their customers' trust and loyalty.

There is barely any communication with the host and Booking.com. They do not respond to email and you can spend hours and hours each day on the phone trying to contact them - in other countries such as Hong Kong, etc. If you get through, the workers are incompetent and will give you wrong information 99 percent of the time. They go against their own policies and are inconsistent. They leave guests stranded due to their non-communication with the host of the property- often! There is zero insurance. Deposits: they tell guests that deposits will be taken in cash at the door of the property and given back the day they depart. They tell hosts they have nothing to do with deposits, they are only a booking platform and give wrong information.

Got charged for additional night. They said it's nothing to be concerned about. How in any way shape or form is that nothing to be concerned about. Reserved on night got charged for two. Will never use Booking.com again. You get what you pay for except in this case. Got less than I paid for. Will be disputing this with my credit card and filing a report with the Better Business Bureau! WATCH OUT, THEY SCAM!

We have reserved a room at The Grand NYC Apartments. But only after we reserved the room and paid $257.00 we received a notification of additional fees and taxes; moreover, the cancellation fee of $257. We immediately called to cancel but got no answer, nobody picked up the phone (day and later night). Because this is highly unacceptable especially the cancellation fee and taxes (for what?), I called and spoke twice with customer service reps at Booking.com but the representatives just shrugged me off and did not offer any help with the refund. I have used this website before, but never again. Booking.com is unaccommodating. Please do yourself a favor and do not use Booking.com because if there is a problem with a reservation, you are on your own. Booking.com is allowing crooks and suspicious businesses to be affiliated with.

I booked a hotel in Greece through Booking.com seven months in advance. I had never used booking.com before (nor will I again). I arrived at the hotel to find it being renovated. The manager told me that he had made arrangements to put me in another hotel so I wouldn't be inconvenienced. The hotel I was put in was horrible. It was filthy and hot (you could not control your own air conditioning) and had bugs in the bathroom. I sent an email to both the hotel and Booking.com. Booking.com responded with a form letter saying it was a hotel issue. As the hotel had my money I felt forced to stay. I had another week of travel after leaving Greece. When I got back I sent a letter of complaint to Booking.com. A few days later they called me and said they would help. I was really impressed until two days later, I got a very blunt letter basically stating my issues and saying that the hotel disagreed so I had no recourse.

I booked a room through Booking.com, received a confirmation number and pin, and even received a response to my request for a late check-in. Upon arriving, there was no reservation listed for me, they couldn't find my booking confirmation number or pin. Evidently Booking.com's system didn't actually work to reserve a room in the system. As I had a confirmation number I had no way of knowing this. I arrived to the hotel at 11PM after taking 5 kids to an amusement park for the day with no room available due to the dysfunctional Booking.com system. The room they gave me, as they had no record of my reservation even with me showing them the email confirmation, was too small for my group. Despite calling around to other area hotels there were no rooms available.

I booked a hotel through this site and when the hotel cancelled my booking I was given the run around. The hotel (Loyal Inn, Seattle) told me that because it was the site that took my payment and it's the site that gives the refund. When I contacted the site Booking.com and informed them of this, they proceeded to tell me that they do not give the refund and it's the hotel's responsibility. All phone numbers I have attempted for this site are out of service as well. Only contact through email. I DO NOT RECOMMEND THIS SITE! THIEVES!!!

I booked a rental car through Booking.com for a car in Europe from Centauro. When I arrived the Centauro told me they couldn’t rent the car because I did not have an international license and they would not charge me for the reservation. While frustrated I understood their policy. I called Booking.com and cancelled the car immediately. Booking.com however decided to charge me for the full 9 days of the car rental even though Centauro agreed not to charge me at all. So the way I see this scam works is Booking.com will assist you in finding a car to rent in the hopes that you cancel last minute. Then they can charge you (in this case a full 670 euro) for a car that you did not get and for the full length of the rental.

Booked a condo ($852) in Maryland for DC visit. Three weeks prior to visit we had to cancel due to extenuating circumstances. They charged us $750 and the next day they had the condo back on the market and three days later had the property booked. Something wrong with this scenario and Booking.com allows for such behavior. We'll never use Booking.com again.

I have no complaint about the booking process, but after my stay they kept sending me surveys about the hotel stay. I'm not interested in completing the surveys, but there's apparently no way to opt out of these emails. That's not right. I don't want to block their emails completely in case I want to use the site again. But I'm getting closer to blocking them every time they send me another survey.

Amex Platinum card holder and they canceled two reservations in Rome. We lost our first hotel which we really wanted. They stated the card was invalid, Amex says they have no issues. ** site. I think they couldn't secure the room. Don't lose out. You can't trust this site. Buyer beware. Stay away. Did I make myself clear how awful this service is?

I booked a hotel with free cancelation through Booking.com. My trip was canceled and I had plenty of time to cancel my hotel reservation. I went online on the Booking.com website and followed the steps which were pretty straightforward to cancel my reservation. A few days later I noticed a hotel payment out of my credit card. When I called the hotel, they asked me to call the Booking.com customer service. It took me close to 15min to find their contact number, when I called them they said, “Our website does not show a cancelation.” I told them that I canceled and it showed in my reservation page that it has been canceled. Unfortunately for me, I had no means to prove what I was saying, and Booking.com customer service completely ignored my request. Take my advice and save your time and money.

They cancelled my reservation two hours before check in. They called me from a number from Singapore which didn't accept incoming calls, and sent me a link to something comparable in price, not quality. I had booked a room at a Courtyard by Marriott, they sent a link to a Motel 6, and I ended up at a suite hotel from Red Roof with a toilet that ran, a smelly room and leak from the ceiling in the bathroom that hit me in the head while sitting on the toilet.

I was in the process of booking a room through Booking.com when at the end it timed out on me and told me to try again. So In the meantime I found something else. I had assumed by that the transaction did not go through. Cell service was very spotty so I couldn't check email until next day. I then found out it went through and charged me because I didn't cancel in time. I feel Booking.com should refund me.

You shouldn’t be a GENIUS NOT to use Booking… 1. I’m a GENIUS level 2 member in Booking, which gives me 15% discount in certain hotels worldwide. Sound good right? 2. I’ve booked 6 hotels for my trip to Greece – guess what? I got a discount in..None of them. Not even one of them was one. 3. Moreover, I booked 4 nights in one hotel in a higher rate which gave me the right for free cancellation until 1 day before my arrival.

When you find a hotel in Trivago you are transferred to Booking.com. Read everything. I booked a Rodeway Inn in Niagara Falls payment on arrival. When I got there the accommodations were less than adequate. I cancelled my reservation on the spot. I was charged one night for both rooms I had reserved. I contacted Booking.com and they pretty well blew me off. The other reservation I made through Booking.com worked out...BUT, and a big BUT I could have gotten a cheaper rate by booking direct with the hotel. My advice, never use these sites, Trivago or Booking.com. If you're too lazy to look up the direct link to the motel, you deserve what I got.

This people are practicing fraudulent activity. I always used them and never had any issue. I stayed at Royal Isabela and left a day early due to family emergency. The first day I stayed there I told them so they were aware ahead of time my situation. They told me it was fine and as I check out my total was 1,006.26 which I was charged correctly and am currently looking at the invoice they gave me. As soon as I get to the airport I noticed this criminals charged me a extra night that I wasn’t even there and they KEPT MY CARD & LICENSE and I was never called or anything to receive my belongings back. Since they kept my card they had their fun and started charging random things.

I had to book a night's stay to relocate for work a month ago and less than 24 hours after the cancellation window I found out that I needed to travel further through the night to get to my movers in time the next day. I tried to reach out through the booking portal - I think I tried that twice, two emails and even 2 separate phone calls to the hotel who said they would cancel my reservation (it was still over a week from the night's stay), so I was trying my best to give them plenty of time.

I had made reservations at Residence Inn in Temple, Texas for June 2019. The total cost was $390.00. About two weeks before we were supposed to travel our plans changed and we did not go. I called Residence Inn to cancel the reservation and got confirmation number. I contacted Booking.com several times to get refund and got no response. Their reservation agreement says due to the low rate you can’t get a refund. So I am out $390.00, disabled, on fixed income and the hotel probably rented the room out to someone else and Booking.com kept their measly referral fee and refuses to give me my money back. This is how Booking.com and Residence Inn in Temple, Texas does business. BUYER BEWARE.

Very bad. I have received offer (coupon) by mail, so as soon I do next booking my genius level will be unlocked and I will receive £15 cashback. 1 month later I want to use that which is still valid, seems genius level 2 will not be unlocked. This is big lie, and I contacted customer service, 5 times they ignored me, seems they don't want I use their coupon and just ignoring me. Very bad customer service.

Happy Customer for over 10 years, until something went wrong... Overall approach to Customer Service - thank you, sorry, thank you, sorry - ultimately we will support the property whenever cases of dispute are brought forward. It took 11 emails through 7 different Customer Service representatives to determine Booking.com were not going to provide me with any real help or support. So, I went to visa, who after investigation, agreed the property was fraudulent, and provided me with a full refund. There is no mechanism through Booking.com to call out the fraudulent properties they support. So you can't trust the reviews on their website either.

I called due to trying to upgrade my hotel, thought the upgrade was promotional pricing but it really was downgrading from 3 to 2 guests. I spoke to an agent who did not know what he was doing. He first did not know where my booking was for which was in Cancun and then he put me on hold stating he was calling the hotel and actually I was on mute not hold so I doubt he tried to reach the hotel. He stated he had to contact the hotel to get me back to the original pricing which was not the pricing of the hotel - it was the pricing on Booking.

We booked a hotel on Lake George for a place with hundreds of stellar reviews. When we got there it turned out to be stinky little mom and pop motel on a busy road. As boring and near junk level as possible. We were charged $149 per room advertised on Expedia (which we did not use) for $84. We were basically ripped off and I am certain those reviews were fake because there is no way hundreds of people left wildly enthusiastic reviews about this place. One of the beds had bed bugs. Horrible experience. I will never trust this site again.

Please stay away from this site. Do not use it, even if it purports to save you money because you will pay far more in the end. I booked a hotel room in Norwalk of mid-July. Went to the airport the evening of my flight which was delayed twice and then cancelled because of bad weather. All flights to that airport were cancelled that evening because of a storm that moved up the East Coast. Booking.com has refused to refund the fee for the hotel room stating that the reservation had to be cancelled a week earlier in order to secure a refund. Since when does human being have the ability to control the weather and predict with accuracy a week in advance. This is nothing but a scam and ripoff. DO NOT USE THIS SITE.

I just reserved a stay at Hav-Inn Suites - Union Station and Financial District in Toronto on Booking.com and apparently they are an apartment style hotel, meaning they have to know when you are arriving. First, I got numerous messages from the hotel/property saying my credit card information was invalid. Finally, after five attempts, I got a message saying it was OK (nothing changed all of that time). Next, I tried to change my arrival time to past midnight which is when my flight arrives Toronto, and I put a request in through my booking, and for two days, I have not gotten a response from the hotel/property. I am really nervous at this stage at the thought of finding myself at midnight downtown Toronto with my son out in the cold.

I made a reservation for a rather expensive resort in Maui, and then I found something for less and canceled the reservation within 24 hours; it was advertised free cancellation. I received confirmation of the cancellation from both the resort and from Booking.com. However a full day later the resort charged my bank half of the cost! I spent 40 minutes on hold at booking.com only to be given an excuse that it wasn't their fault it was the resorts fault, then I called the resort back and was basically told the same thing and that I will have to wait 10 days 10 days to get my money back. I will never use booking.com again.

We have booked Confirmation number: **. Hotel Résidence Chelles Paris cheated through Booking.com. In firstly services of Résidence Chelles very poor. Moreover we have paid their full payment in advance for stay of 4 days and we have checkout at ask him to check their room for any damage. But they said everything you can checkout and when we moved from their hotel they have withdrawn 50 Euro without any information and when I send mail and ask Résidence Chelles reply me that they have taken money due to damage so felt cheated. Looking out for justice.

I am Brazilian and booked apartments in Jerusalem last June in Booking.com. When I arrived in Israel the host told my apartment was not available. Another one was given to me totally dirt. When I was asked to rate the apartment I had booked, I told the story. However, it was never published. They said it was against their policy. It's difficult to continue with trust in this company.

Not had any problems using Booking.com before until we had a problem. The accommodation we booked in Argentina, wanted 50% deposit, a bit unusual, then we realised why, we were delayed with our flight and were going to be 3 hrs later in arriving. However despite informing the owner, he refused to meet us at the later time and cancelled our booking very quickly and left us high and dry without accommodation! We noticed the same property being advertised when we were searching for alternative accommodation at this stage, and then noticed it not being available anymore, ie it was booked.

Used booking.com to find a hotel for our vacation this week. Choose a hotel that was suggested and rated a good deal by the site. Upon arrival today the rooms were similar to something you would find a a third world country. Absolutely filthy. Took several pictures and sent them to booking.com. The representative was very nice and helped cancel the reservation but stated I would lose the deposits 88$ for all 3 rooms. I honestly feel that Booking.com has a level of responsibility to their customers to have a minimal standard as far as which establishments they recommend. I sent an email asking for a manager to call but have not received a call.

My friend and I rented Casa da Cordoaria from Booking.com's vacation rental website at the end of April this year. I am writing this review now because of Booking.com's failure to resolve the situation or, in fact, take any responsibility for the properties they represent. A few days after returning home, my friend realized that she had left two new items (about a $500 Canadian value) of clothing, purchased during the trip, in the Porto apartment. Patricia, the owner's representative, sent me pictures of the forgotten items. I offered to pay the cost of sending the items to Canada. After a number of weeks of WhatsApp back and forth, Patricia stopped answering my texts.

We booked reservations through Booking.com for 2 rooms to accommodate a family of 6 (2 adults and 4 children). We received e-mail confirmations from Best Western (BW) and Booking.com for both rooms. When close to hotel, we called to find out where we should park our trailer and BW front desk informed us that another guest’s room had a faulty air conditioner and they had to move them into our room. Since it was the last double queen room available, they could no longer accommodate our family without providing us with a 3rd room for which they wanted us to pay an additional $100.

If they had said to ring at the bus stop I would have but clearly on their confirmation it said to wait for shuttle to interrent so I waited 20 minutes before I rang and then found their office closed at 8pm which left me with no car and of course they took their money. For them it was a no show. On top of that the next I was promised a refund (not easy getting to to talk to anyone) and 3 weeks later still no money. Frankly disgusting and I will never use them again. Fortunately Sixt were open after 8pm as were many others and gave me a decent deal and exceptional service. Do not use Booking.com. Go directly to car rental company.

HOSTS: avoid working with this company; they are constantly in breach of Terms and Conditions and are withholding money from Hosts in some cases for up to a year. I have recently become a victim of this being a host with Booking.com, and they are ignoring my calls and messages and emails. I then started doing some research on the internet, started connecting with other hosts and travellers, and I was completely shocked and disgusted how many people there are out there who are ignored by Booking.com.

I booked a room at the Best Western through Booking.com. I was not told that I could not leave my car at the hotel if I did not book directly through the hotel. I canceled on Booking.com, and I was charged $205.92. My reservation was for August 24. I will NEVER use Booking.com again.

I booked a room at Rich Eliat Suites in Israel. As soon as I arrived, I was taken aback that the pictures on Booking.com website was not a true reflection of this hotel, which in my opinion was very run down, dirty and the rooms were very small. Even before I checked in I asked the manager to look at the room. I smelled a strong chemical odor and started feeling sick. The room was run down and did not depict what was on Booking.com's website. I immediately informed the manager that I wanted to cancel my reservation. He refused. After waiting 45 minutes on hold with Booking.com, they said that the manager disagreed with me and that they couldn't help. I wound up filing a dispute with my credit card company..a nightmare! I wound up spending triple the amount to find another hotel on my own..took me three hours to do so! I will never use Booking.com again!

Booked a hotel online. Showed up at hotel at 1130 pm. Kids in tow and hotel was overbooked! Had to travel to the next town over to find available hotel! Our card was charged for first hotel. I called hotel. They couldn't help till manager came in. Meanwhile our money is gone! I call booking. They were rude, sent me to multiple people, gave me run around and eventually said I would get refund in 3 days! It's now 130 am. We’re in New, much more expensive hotel and out money for the first kids are crabby. Husband is pissed, because "why use booking, why not just call hotel!" Booking promises to refund 1st hotel charge and difference from second..fast forward home 2 weeks still no refund!

We booked Swan River Inn Montana thru Booking.com. It was never apparent during the reservation that it has a unreasonably stringent and unusual cancellation practice. We had assumed the normal 24 to 72 hour prior free cancellation that are routine on most online sites. Imagine our shock when we needed to cancel more than 2 weeks prior to the arrival date that the facility charges $40.50 cancellation fee once reserved and no refund at all within 14 days prior to the stay. Reading the confirmation email again, we also discovered that people are usually not at the premise, keys are left for the guests. As well, there was no contacting the facility directly! Bookings.com rep said she would email the property but could not say when and if the property will respond because there is no phone contact, only email and guests cannot contact the property directly.

Displaying in app for Booking.com a reservation I booked but cancelled anyhows at place in Albany, New York, 7 Madison Street states to call or text ** cuz he texts on page of place reserved where lockbox is its code to unlock for room key and where room is located privy to the stairs. Pleeeassse this is ludacrisss. I am never going to this state alone....just trying to get away from humdrum blisses and ...whatever. Is this allowed to have personal key and contain where room is gives hackers accesss to your room and I was female travelling alone and gives ** this name with 518 area code as is city in Albany to contact him if any questions.

Total nightmare. My daughter and I arrived at about 1:30 am after a long 7 hour drive only to find out there was no parking available. Mind you the ONLY reason I chose this hotel was because it had parking. I specifically chose the parking filter on Booking.com because I knew parking around this area was sparse. The front desk guy on the night of July 17th could not care less about my issue. He seemed like I was the one burdening him with a problem. I told him to give me a minute to see if I could find a hotel with parking nearby and he decided to check me in and told me there was no way he could refund my money.

Worst possible booking site. I booked a particular hotel based on the reviews listed on their site. Upon check in I was given a filthy room. There was toothpaste on the vanity, the floor had not been vacuumed, and the sheets were obviously dirty with makeup on the pillow cases. I immediately called Booking.com to report the situation and was told I could check out but no refund would be given. I then asked the front desk for a different room. I was told it would be an hour wait. This was at 4:15 pm, an hour and 15 mins after check in started.

On March 3 or 4th of 2019 I booked a reservation through booking.com for an inn in Wolfboro NH. The date of the wedding we were attending was for 8/9 through 8/11. We arrived at the inn and were told our reservation had been cancelled by booking.com. The innkeeper was helpful in trying to find us other accommodations but we incurred more expense for a much lesser quality inn. When I contacted booking.com I was told the innkeeper cancelled (not true) then I was told that booking.com did cancel because they didn't have my email address. False again, they emailed my confirmation to me. When that excuse failed they told me they called my husband and cancelled through him! Again false! No apology nothing! They were SO RUDE. Never again.

I booked months ago. I was told they match lower prices found. I found one on their site. I have been given the run around for two days. Now the hotel is full and besides by screen prints that I sent to them they say they need more information. It was on your site. The need to stop false advertisement. Will never use again.

I browsed Booking.com to book for a trip in Iowa. When I found the hotel, I click on the date that I wanted to stay instead of the original date that the website offered. I clicked the hotel and then process to make to reservation. Little did I know, the website used the date it offered to finish my reservation. I talked to the website rep, and got told to talk to the hotel in this issue. I talked to the hotel and the hotel refuses to let me change date. I did all of this in about 10 minutes. Now $100 is not break the bank, but Booking.com and that hotel will never have my business. They just ruined the trip before it even happened. I go for Priceline next time.

This is the third time we have been let down by Booking.com, a Dutch company! The first was an hotel which had burnt to the ground with no warning or no support, a builder took us in his van to another hotel. The second was in Brunei and where my travelling companion on my booking was charged four times for the same account with the hotel. Difficult calls from Borneo to Netherlands, produced lots of promises, nine of which were followed through, the card provider took the hit. The third time was a booked apart hotel which turned out to be a private apartment in a building site without lights in the corridors or lift. When we complained we are thrown out into the dark in a far suburb of a Ukrainian city. Beware Booking.com.

I had booked a two night stay through Booking.com for a weekend wedding. I booked a room with a queen size bed. I viewed the pictures on site after checking into the hotel. I was told this was a studio room for usually one person not two. I could not believe my eyes when I walked into the room. The room was a dumped dirty. No separate bathroom, just a toilet sink and shower stall in corner of the room, only a shower curtain can be pulled to give you privacy. The slider had a curtain that did not close completely because it did not fit across the slider. No privacy from the neighbors so anyone could could see in. The ac did not work. The company did not reflect accurately on the site. The pictures were deceptive and info incorrect on site what was actually offered. Only stay one night, cut my trip short. It was so bad. Next time I will do my own booking by checking hotels own website. Lesson learned the hard way.

My son booked a hotel for 3 weeks in Mexico. After 24 hours of layovers and flight the "hotel" was abandoned. He had not changed his phone over to Mexico number yet so an app was being used to talk. Now it is time for mom to help, after 24 hours, 5 phone calls totaling 3 hours of international long distance, taking 2 hours off work, my son taking $30 in taxis, paying for a hotel on the fly, 3 promises to call me back (only 1 of which did) and $300 from my bank account they finally relocated him and cancelled his original reservation. He will have to wait days for the refund.

I had booked a hotel in the Austrian Alps through Booking.com (Hotel Birgkarhaus) for July 5th and 6th. When I arrived, the hotel was closed, and the telephone number provided connected to an answering machine that stated that the hotel was closed for the summer for renovation. Upon my return home, I contacted Booking.com on July 7th and they sent me an automatic mail, suggesting that I should cancel the room. That was not helpful, and so far the only message I have received from them, in spite of three emails that I have sent.

I won’t use Booking.com again. We stayed at Hilton Garden Inn, Nashville for a concert Aug. 8th. There was no mention of the extra $40 parking fee! Unacceptable. As I waited in line, another customer asked about the parking fee and the employee said Booking.com doesn’t tell customers about the extra charge! Good luck with the repeat customers... I deleted the App.

We asked Booking.com to book a hotel in St. Pierre Miquelon, an island close to Newfoundland, Canada on the Atlantic Ocean. We were traveling in Newfoundland at the time and we wanted this little side trip. It is an island owned by France. When we got there we were told that the hotel they booked was in the Pacific and close to Madagascar. St. Pierre had no available accommodations for the night as all hotels were fully booked.

Please avoid this platform! I made a booking and paid for £375. Surprisingly, I got an email a day after saying the price advertised was wrong and the new price will be £700. However, when I made the booking it was marked corrected and a “great deal 50% off” was on the advertise, so nothing was wrong. Now they cancelled my booking without my permission and don’t want to pay the difference. The alternative accommodation they suggested is 5 miles away and they were expecting me to accept it because they didn’t want to incur a higher cost. I asked them to pay the additional cost for a new property and they refused it! I will dispute this with a solicitor because the consumer rights law states that once a payment is made, you cannot change the price. You enter into a contract and it’s legally enforceable.

I made a booking for the Maemar hotel through Booking.com. I had already looked at another hotel the Glendeven and turned it down. To my surprise on arrival I went to reception and found that I was booked in to the Glendeven and they were using only one entrance for both hotels. The room I was given was very small and dirty. The shower in the bathroom had never been cleaned, the stains on the shower base were proof of that and the smoke detector hanging by its wires. There was a kettle on a corner shelf below a painted white set of three draws with rigs burnt into them, a large hole in the back of the wardrobe, no fire instructions posted on the back of the door. Every morning construction work outside my bathroom window from seven in the morning till seven thirty at night. My room was on the same floor as the reception right next to the gents toilet.

I had booked a rental a week or so. After booking, I received a call saying the condo was not available and recommended another condo for a little higher price but promised they would refund me the difference. When I sent them proof of payment after rental was done they gave me the runaround about refunds.

I booked a room through Booking.com early March 2019. The room was reserved for mid August 2019. I received a confirmation email the day I booked the room and we thought were all good. Flash toward to two days before my vacation and Booking.com calls at 8:30 AM to tell me that the room was overbooked and that we do not have the room; however, they provided a complimentary rebooking in another venue! That was really kind of them, right? No. They booked an alternative venue in a completely different state and city over 35 miles away! The place I booked was a block from the beach in the center of the town, and now they want me to stay 35 miles away at another hotel in a different beach? Like it's simply that replaceable?

I have been using Booking.com for a long time and rather frequently without major issues. But as everybody knows the best way to judge a service company based on how the handle issues and not when things are uneventful. I have made reservation through them in a Lima Peru hotel. The booking stated very clearly that service fee is not applicable to this reservation and booking guarantees the prices of hotel (which was quoted in US dollars). On my check out I had to spent 30 min arguing with the manager about 6% service charge to have it removed and on top it they have used machinations around exchange rate to charge me effectively 3% higher price.

Booking.com will charge extra when you check in to your hotel. Don’t use this hotel finder or you will pay more for the hotel than if you called the hotel directly. And you would be overcharged. I won’t be using #booking.com ever again in my life.

The description of the apartment was misleading, and the owner was rude and untrustworthy. The owner offered us to cancel at no cost (during to misadvertising); then changed his mind. Booking.com: (1) refused to acknowledge a problem and provide any help, (2) then, a year later, acknowledged the problem with the description but refused to provide the refund because it was "past the 30 days policy." This company doesn't care its customers, nor about its reputation. Do yourself a favor and take your business elsewhere before they spoil your vacation too and help some unsavory scam artist to relieve you of your money.

I was booking a hotel on a Booking.com using my friend's 'Refer friends and earn' code. While I was completing my booking it was presented to me that because I use by friends refer code I will get 10% reward back after I stay in the hotel. Instead of receiving my 10% reward I got notification that I am not eligible to receive it. I found out that I can receive that 10% only once and since I received it earlier I was not eligible to receive it again. However even if they knew in advance I was not eligible to receive it that did not stop them to falsely advertise 10% reward.

My wife and I booked a stay at Best Western through this site back in January, for a wedding party and when we got there we found out it was somehow cancelled. They would not discuss specifics with us and pretty much wouldn’t tell us anything. All they tried to do was rush us off the phone. Come to find out that someone accidentally canceled our reservation from Booking.com. Because of this we had to pay a lot of extra money for a room. I felt it’s only right that Booking.com paid us the difference since they were the ones that messed up.... Everyone makes mistakes, it’s not the end of the world, but come on just own up to it and make it right.... I will never be booking anything through Booking.com again and everyone should beware!!!

My booking was cancelled by Booking.com just few hours before I was supposed to check in. I was travelling from India to Geneva and while I was in transit I received am email from Booking.com that my booking has been cancelled. They did not give any legitimate reason for cancelling my booking. Since I was travelling I couldn't check my mail and thus after reaching the property, the hotel informed me that my booking has been cancelled. It was a horrible experience since my entire family was travelling and they were exhausted from the trip. We didn't know anyone in the different country and it was quite unprofessional treatment from Booking.com. I should have been given reasonable time even if there was a problem. And it was quite traumatic realizing that you don't have a place to stay after reaching the property!

Everything description of the hotel was wrong or misleading. There is no way Booking.com confirmed anything. Restaurant was closed except for buffet in am. Bar was closed. Very dirty AC was inadequate for the room size. Worst of all while searching something kept popping up saying “hurry only 5 rooms left like those you are looking at”. When we arrived there were no other guests staying at the hotel. Use a different site or better yet book directly!!!

After searching places in EXETER, UK to stay only 1 night the 1st of July 2019, I finally found an apparent suitable place. The platform Booking.com was used and a credit card was used also to reserve the booking. However, no confirmation e-mail was send from Booking.com, at the time of the booking, to my e-mail. The hotel in Exeter called my mobile phone asking, on the day, if I was going to stay that night. I informed The hotel that I have not received a confirmation e-mail from Booking.com and that I had to book another hotel for the night. I can easily prove this.

There is no customer service if there is an issue with your reservation. They have many tricks on the reservations especially unrefundable ones, such as giving bedrooms of three for searches of 4 people (i.e. families of 4), so you get a double bed and a single futon but the symbols show a double futon. Do a search of the reviews and you will see it’s a customer's worst nightmare. Stay clear. We learned our lesson.

This July 2019 I booked an apartment in Seville through Booking.com (should change their name to Booking.con). We had to prepay. The apartment was listed by a rating of "Fantastic". When we arrived we found the apartment to be located in the worst/dirtiest neighborhood of Seville, the building entrance door broken, the apartment was on the 3rd floor; no elevator (which we found out on that day it had been mentioned somewhere on a related page, but no mention of a 3rd floor).

We reserved 5 nights in Rome. Site said air conditioning but there was none and it was over 90 degrees. The hotel said they never told Booking they had air conditioning which I don’t believe. We left but we’re charged for the entire 5 days. No refunds!!! I would understand charging for one day—at least barely understand. When I complained to Booking, they negotiated a 20 percent refund of hotel charges but not the tourist tAx which was 70 euros (and which we had to pay again when we found another hotel).. the hotel told me that Booking.com keeps 30 percent of the room cost for themselves.

Booking.com misrepresented properties…and make customers to pay for their false advertisement. Booking.com misrepresented properties they advertise. As a result, I was overcharged for latest stay in South Lake Tahoe. Hotel Becket Trademark Collection by Wyndham: Overpriced Motel 6 on steroids. Except no water pressure in shower, either cold or hot. No access to the lake, have to drive to the crowded beach, disgusting breakfast, noneatable. All that for the price higher than nearby hotels of similar services with free access to private beach. If it is not for this overrated by booking.com ....hole, Lake Tahoe vacation is the place to be! Majestic and unique!

I booked a hotel through booking.com. Booking.com states no charge for cancelation. I had a family emergency come up two days before our scheduled arrival at the hotel. I contacted the hotel and they advised it was no refund on $248 because of the cancelation. I attempted to contact booking.com but I could not get through to them on their automated phone service. The hotel was rude at first but eventually refunded my money. But with no help from booking.com. I will never use them again. The options they provide do not include customer service or easy access to them. I work hard for my vacations and this was a horrible experience.

I booked a one night hotel room in Honolulu Hawaii. When were arrived to our hotel, there were no rooms available even though I had a reservation. I had to spend hours on the phone with Booking.com to get them to book me another room at another hotel that was horrible and over $500. By the time we were able to get to our hotel, we missed dinner with friends and our one night in Hawaii was ruined. Mistakes happen and you move on, but....

I used Booking.com to rent a room in the Denver area. When I was looking at rooms the site showed big banners that said FREE cancellation but then when you go to reserve the room it dumps you into a very clunky, multi offer format with both the room you can cancel for free and the SAME ROOM that is non cancelable. I got stuck paying well over $100 for a room that I cannot stay in. It appears that Booking.com uses these tricks to generate extra revenue from their lower tier associates. I could have had a great room for the $300 it wound up costing me. Use Trivago or Priceline.com instead.

I have used Booking.com for years — trips to India, Myanmar, Cambodia, Thailand, Morocco, etc. I have never had an issue and all of the properties I have booked have been first rate. The one time I had to contact them, everything was handled promptly and their reps were polite and wonderful. Then I tried to use their price match and realized it is more a publicity gimmick than reality. I booked a reservation with them for a hotel in Laos and then found it for $191 cheaper at Agoda. I wanted to keep all my bookings with one company —Booking.com— to make it easier, so I immediately put in a claim for a price match. When nothing happened, I put in a second claim a day later. No one contacted me until a full 7 days after I put in the claim.

Buyer beware! I made a reservation on their website, but the wrong date was chosen by accident. Therefore, I called them immediately to cancel the wrong date and correct the dates for the reservation. They assured me that the corrections were made but charged me for both reservations. They offered me less than 50% for the wrong reservation that was supposed to be cancelled because whomever took my initial call did not make proper notation. They will rip you off if they can!! I will not be using this site again. They are dishonest!!