Booking.com Reviews

Made a reservation through them at Apache Motel in Ruidoso, NM. Advertised as pet-friendly. Under policies no further details except the standard phrase "... Additional charges may apply." With reservation sent message to motel asking what charges were through Booking.com. First, I got a reply that the charge was $20 per night. Pretty steep for a very old small motel. Mentioned I thought it was $15. Wanted to know where I got it. From policies. Then got reply quoting policy that included the statement that only pets 20 lbs or less were welcome. Wrote back that my dog was 50lbs and was it true that the cancellation fee was $79 and was that plus tax? Answered that the $79 was just a rate. Never gave an answer to tax.

Do not use Booking.com. Their service is terrible. First they get my reservations wrong. Then they charge an enormous amount of money to cancel your hotel. Their customer serviced reps are unprofessional, not courteous and untrained. The worst experience ever. Be Warned. Do not use if you want a peace of mind.

We booked a room through Booking.com and then canceled the booking online 24 hours later, with over a week until the reservation date, and only found out I would be charged the WHOLE amount + taxes after the cancellation was confirmed in an email. The hotel said I was marked as a NO SHOW despite an email from booking.com stating it was canceled. Hotel states I would have received a refund if it was canceled. Never had a hotel charge a cancellation fee of this magnitude so close to booking.

I had the unfortunate idea to book a room for 2 days in a Stockholm with Booking.com. Two days later I had to cancel the trip and I cancel through Booking only to find a full charge on my account. Call the hotel. They say that only Booking.com can reverse the charge even though they come from the hotel himself. There is nowhere a phone to call Booking and is impossible to communicate with them. I would say this site is a scam! STAY OUT OF THIS SITE!

First booking cancelled via Booking.com in plenty of time - along with confirmation from them that there would be no charges incurred - but the cancellation was not passed on to the hotel and we were charged by the hotel for one night. Tried to cancel another night's reservation while in Europe (again within the allowable time frame) and could not access their website - may be paying for another night which we did not use. Lesson learned: Talk to the hotel directly to make reservations!

I have been a booking partner since 2013. I've had 22 apartments listed with them. Here is the story. Not only that they do nothing when it comes to cancelation but not long ago (July 2017) they have closed all my account due to an overbooking, destroying my business and letting me with huge debts to the owners of the apartments. And let me explain how. In June 2017 I have received a reservation of 3 nights. Next day I have received a reservation (over the phone) for 5 months, for the same apartment. Of course I have accept it. According to booking contract, when you have an over booking, you need to provide the guest an accommodation at least at the same standards or better. I have offered the client another apartment which looks identical with the first one, located in the same building, the only difference being the floor number.

Just last week on the third of August a group of 8 of us traveled to Torremolinos Spain. We had accommodation booked since June 2nd to stay in La Nogalera apartments. We had been in touch to arrange keys the week beforehand and were told yes everything was in order and the owner would be there at 12 with the keys. However the night before when we rang to be sure 12 was the right time we were told the apartment which was advertised to sleep 11 only slept 6 and we would have to stay elsewhere in this owner's other apartment Sol Y Arena Torremolinos. This wasn't confirmed until after 10 pm and we were due to flight out at 6.

We booked a room through Booking.com and then cancelled the booking on the app. It said it was cancelled but we never received a email telling us that, but it wasn't cancelled. We also never received a reminder from either the motel or Booking.com that we had a upcoming reservation. We had to pay for one night. Anyway, we will never use Booking.com again and everyone we know will hear about how very dissatisfied we are with our experience with this company.

Needed to cancel reservations through Booking.com but could not find my reservation on the website. I called the hotel and they told me I must get a hold of Booking.com to cancel. I explained that they had no record. The hotel person could not give me the confirmation number our reservation was under for some reason. I fretted that I would be charged for the night reserved. I got a voicemail 2 days later from a number in Singapore for a company called Agoda.com stating that the hotel had contacted them stating that we wanted to cancel the reservation.

I booked a hotel through this company and it stated that I could cancel the booking free up to 72 hours before arrival. I did that and they sent me confirmation of the cancellation. Two weeks later the bill appeared on my credit card account. I sent them three emails to no avail. I can only describe them as crooks

I recently traveled to Vienna with my family and booked our reservation with Booking.com. We have stayed at many bed and breakfasts throughout Europe and booked it for the first time through Booking.com. We booked Pension Mozart due to very good reviews on booking and the photos that were presented. When we arrived we didn't know how to get in and thought we were at wrong location. Then we kept buzzing the door bell and some one buzzed us in.

I paid Booking.com in advance, with my reservation, but the night of our stay, the motel charged me again, after promising that it was only an authorization. I found later it WAS a charge, not just an authorization, so since we discussed this thoroughly, and he acknowledged that we had already paid, I don't see how this could be "an honest mistake." I sent a complaint message to Booking.com, but after 5 business days now, no reply.

Confirmation was received from Booking.com on October 11, 2016 for three rooms at the Adele Turner Inn for August 19, 2017 to attend a wedding in Newport, RI. In early July, 2017 I cancelled one of the three rooms and, once again, a confirmation was received reflecting this change. On July 31, 2017, I requested an early check-in and, once again, a confirmation was received indicating they would communicate this to the Adele Turner Inn. With this, I called the Adele Turner Inn to confirm that an early check-in was requested. At that point, they informed me that although they had our booking, they were overbooked and were unable to accommodate us! There was no communication between Booking.com and Inn! We will never, ever used Booking.com again!

We have used Booking.com on a number of occasions, and when booking for five or less persons there were no issues. As soon as we try to book for groups of six or more persons, there are vast and obvious inconsistencies both with presentation of the product online and with the experience at hotels in person. It is clear that some hotel owners are not making appropriate use of the search parameters, and that others are exploiting the search parameters for personal gain.

We booked a vacation through Booking.com. The property we rented was describe as a beautiful luxurious property. When we arrived the property was very dirty. Dirty floors, dirty dishes in the cabinets. The place mats and runner on the dining was covered in crumbs and dried food. None of the furniture has been dusted in a long time. This was supposed to be a smoke-free unit and there cigarette burns everywhere. They finally sent a crew of people dressed in beach wear to so called clean. They stayed 15 minute. Never again.

I booked a cabin through Trivago, who apparently uses Booking.com. Then I found the same cabin on Airbnb cheaper. I emailed them a few times and they said they have no record I sent them any emails at first. I had asked them to refund me the difference on the nightly rate I paid vs the nightly rate on Airbnb. By that time I had seen that booking.com has terrible reviews for the most part and that another past reviewer found out that they don't refund any taxes you formerly paid, even though those taxes are based on a percentage of your nightly rate total. Then I sent booking.com the website, the web site link, and a screenshot photo of each page at this link. The first few emails after that, they then claimed they could not find this Cabin on Airbnb at all. Later they said they could not check price for the exact dates I reserved it for, so they could not compare the rates.

Booked a room through Booking.com, then changed my mind and canceled. Great, no problem there, card wasn't charged. Or, at least, my card wasn't charged for that. Subsequently, my card information was stolen from this site and charges totally over $400 have been charged to my card. Working with my bank to straighten it out now but for the love of God don't use this site if you want to hold on to your info.

I booked a room through Booking.com for Bar Harbor, Maine, the night before our arrival. The site assured me 4x that, although they needed my CC#, it was just to hold the room. I took screen shots of each assurance: 1. "Now you'll pay $0" 2. "No payment needed now. You'll pay at the property." 3. "Don't worry -- your card is only needed to guarantee your booking." 4. "NO charge --only needed to hold your room." Several hours later I called Booking.com to release the room, we didn't need it. They said they gave the Credit Card # to the hotel and I should call the hotel to cancel. I called the hotel and they said they already charged my card.

Booking.com requires you to have INSTANT booking - namely instant removal from the availability in your system. Namely, blocking your whole house out at high season. I had to sign multiple boxes for this and had to be very very clear about MY cancellation policies - i.e. ZERO refund within 30 days because my house is in the Bahamas and tough to rebook within this time frame. I rent my property through multiple sources with zero issue. The entire month of August is booked by Booking.com by guests who provided Booking.com with their credit card but I can't get... although somehow the system does show that the card was presented.

Beware - this site will not publish negative reviews and therefore overall scores are misleading. Obviously to keep the income coming in from hotels. I recently booked the Enchanted Village in Alton Towers UK. Booking.com failed to advertise that a breakfast time slot must be booked in advance along with balanced reviews of the property as the property failed to deliver in many counts. A misleading company that should face the wrath of trading standards authorities but so far has got away with it.

I had searched room accommodation with 3 Adults in Mysore thru Booking.com and when after completing the formalities it showed as 2 Adults only and the Hotel SK Elegance Mysore demanded for extra 500/- per head. When wanted to cancel Booking.com was asking 1400/- as cancellation charges. So this was a SURPRISED harassment came across Booking.com in Mysore City.

Booked a vacation in Prague with Booking.com. Got to the apt, Find out it's not what was shown in the photos and description. Booking did not agree to cancel the trip!! This is unbelievable, BUYERS BE AWARE. IT'S A SCAM!! Forced to stay in the apt!!

Buyer Beware!!! We booked a 4-night hotel stay in Rome, Italy last month. Booking.com listed the price in US Dollars but the hotel charged us in Euros - about 15% more than we expected it to be. The hotel knew nothing about anything being in US Dollars. They only worked with Euros. We called Booking.com as they were the ones through whom we booked the hotel, but they were rude, told us "too bad" and hung up! It's just not right!! We later learned that they do this all the time and don't care. Can anyone say "class action law suit???"

BEWARE... Booking.com has taken on rooms that are for rent in homes (Sunny Side Up in Seattle, WA). The problem is they don't mention the hidden fee of an additional $60 for cleaning which you don't have at a hotel. Also, be sure to read the fine print at the very bottom letting you know that you have to print out a homeowner's agreement, sign it, and either fax or email it back or they will not tell you how to get the key for the place. And, the place is non-refundable. Now, you tell me how does someone who is travelling carry a printer around or even know where to go to get a printed out copy and then fax it back? When this was explained to the rental company (not Booking.com) they were not sympathetic at all. BEWARE... Don't go to these places!

I was given a quote of £149 for accommodation (not inclusive of taxes)... And went ahead with making a booking on that basis. However, having completed the booking process I checked the amount and saw that it was £277 (not inclusive of taxes)!! I did not therefore complete the booking process. I have written NUMEROUS emails to customer service but just keep receiving standard responses telling me that the inflated price is due to taxes (13.5% plus resort tax of just over USD9 per day). My responses which state that the taxes would not equate to a rise in price of almost 100%... And that anyway the £277 did not include taxes remain unanswered. I honestly believe that this constitutes false advertising/fraud and should be stopped.

Do not use Booking.com. Their policies are not clear. They do not communicate with the properties and their prices are the EXACT same as booking direct. They don't tell you all the fees and charges up front. And they have terrible customer service.

I am very disappointed with Booking.com which I have used for many years to book travel accommodations. I travel extensively for work and leisure and gained their "genius" status. They advertise low price guarantee and I have always assumed this is true, and they actually have a system in place for showing them price comparisons. I have on several occasions now submitted a claim through their system in order to get the lowest price showing proof that other sites have the same hotel at cheaper price. Despite filing my claim repeatedly they have NEVER bothered to follow up, so clearly this is a case of false advertising. I have also been told by hotels I have booked through that if I phone them directly they will give me a better rate. I have also been told to cancel my booking and they have given me a cheaper rate still... so clearly booking is not living up to their advertising. I will never use them again!

We drove all the way from New York City to Buffalo following a reservation we made to find out the hotel is fully booked and there are no rooms. The hotel explained that Booking tends to overbook. We found ourselves with no place to stay after midnight.

I booked a Hotel in Barcelona, (the pick pocket capital of Europe). Booking.com confirmed the reservation but the hotel would not confirm the reservation. I explained that if I was to arrive at the hotel and my booking was not available I would have to find another hotel at considerable extra cost. Booking.com could not explain why they could not guarantee the booking despite saying on their website that the booking had been confirmed against my credit card. Naturally I cancelled the booking and found another hotel myself. When I returned to England a few days later I discovered my credit card had been charged. It appears Booking.com have no control over the hotels on their website, so my advice is DON'T GIVE BOOKING.COM YOUR CREDIT CARD DETAILS, because despite what they say about it being only used to confirm the booking, it will be charged even if you don't stay.

Booking.com has once again ditched me and here is my email to them. "The hotel which we booked was Mood of Galata but we were taken to another hotel called Defne and upon inquiry we were told that the rooms which we booked were given to someone else. I had paid full rent in advance and I confirmed from them before booking too that are we getting the same rooms which are in the picture which was more than 93 sq meter in area. Upon confirmation we booked the hotel. This is extremely unethical to do such act with families accompanied with children. The rooms provided to us were very unhygienic, and no room service provided too. We always had to wait for receptionist to speak to.

I booked a double queen bed type of room, paid for it, got a confirmation, etc. I get to the hotel and they say they don't have one available and offer to cancel it. I tried calling Booking.com for 20 mins to see what my options are and nobody answered. I had no choice but to take the room because it was raining, it was late, and nobody answered my call. So I call Booking.com after I check in and wait on hold for another 25 mins before someone answers for them to tell me that since I already checked in, they can't do anything. After calls with Sam and Med in Orlando, nothing was solved and I'm in a room made for one person with two people in it. Oh, and the TV faces the bathroom! Who the heck does that?!? I will NEVER book with Booking.com again and you shouldn't either.

Booked a holiday apartment in Rome near the Colosseum with Booking.com, however the location address, amenities, photos and everything were completely different! We waited 2 hours to be met until a local shyster approached us and redirected us to the ACTUAL apartment, a run-down back-alley place miles away. We cancelled immediately and left and were promised a complete refund. However this week my card has been charged, and for a higher amount!

Drove for 8 hours with my family only to find out the motel didn't have any information about my reservation even though I made the reservation a month in advance and had the confirmation from Booking.com. Spent 30 minutes trying to contact Booking.com but no one ever answered. Also sent an email but never received a response. The motel had no rooms left and Booking.com was no help. Booking.com is iffy at best. If you use this company to do your booking make sure to call the motel to verify your reservation.

I must apologize to Booking. com. My complaint was against Hotel Planners. Again I am deeply sorry.

I booked a hotel in London and unfortunately I had to cancel it after two days. Booking.com send me an email with few other details that if the booking is canceled before 5 days arrival there will be no cancellation charge. As I had already I received another email from Booking.com that they charged me £99.0 for the cancellation. I spoke to A member of staff from customer service and he told me nothing can be done and the £99 will not be refund.

They advertise that they are low rates when in fact booking directly with the hotel is $100 cheaper a night. You agree upon a price and hit click and the confirmation page charges you more in fees. There is no cancellation policy even 30 seconds after clicking it. I wish that I read the reviews first. This company should not be allowed to operate.

I have used Booking.com for a couple of years now and have happily never had a problem, but at the most awkward time a week 1/2 before summer holiday I was contacted by the host of a cottage I was booked into outside Fontainebleau who gave a strange story of having to sell the house earlier than intended because of a medical emergency. The owner had taken the rental fee in advance so this was refunded after I contacted customer service. There is a delay of 10 to 15 days on receiving it so I am compromised booking elsewhere.

Family was on a road trip leaving one destination. Ok decided let's continue our trip to Virginia Beach. Looked online. Booked Marjac Suites. One executive suite pulled up to hotel automatically. Said No...looked nothing like picture on web site. Outdoor pool was filthy. Blinds bent and torn. Can see from outside. Before I get out the car go straight to Booking.com to cancel...goes inside. My God this hotel is horrible. Paint chipping off door. The inside was as filthy as outside. Spoke with clerk manager wasn't there... I had my two grandkids and niece with me. All this took a couple of hours. Didn't have a chance to read reviews of hotel.

Before I booked a room at Casa Loma Hotel in Panama City Beach through Booking.com, I called the hotel directly to make sure they had handicapped-accessible rooms. I was assured they did. I noted on my online booking form that I needed a handicapped-accessible room. After I booked I called the hotel again to emphasize my need for a special room. A month later, the first night's stay was paid a few days before our arrival. When we arrived at the hotel, I told the lady at the desk, "I want to be sure this is a handicapped-accessible room." She assured me that it was, so I paid for the second night.

I booked Novotel Beijing from Booking.com. I stayed at the property and made all the payments. Yet, I was charged twice from the property saying NO SHOW. I contacted booking.com right away and informed the confusion. For about 20 days they just emailed me asking for my bank statement and asserting that they will continue investigation. After waiting so long I called the customer care and asked for the explanation. Then the agent informed me they have reached the conclusion that there were 2 reservations (Even though I had no idea about it or it's not even showing in my account), so even though I stayed at the hotel and paid nicely they are charging me for the other reservation which may have been a mistake (as they are claiming I might have accidentally logged in with another account and made the same reservation twice).

I Booked with Booking.com for my trip to Jamaica this summer (July, 2017). First of all, they didn't tell us that we would possibly get something other than what we originally booked for. We paid $1500 for a 6 night stay at the Royal Decameron in Montego Bay. When we arrived, they had one room left, and it was the ** room at the resort! The air didn't work, the hot water went out, there was no elevator, and the towels were dirty. I reached out to Booking.com for assistance, since I made the reservation through them, and they should know what they're reserving!

The following is the email that was sent to Booking.com customer service. Their response "sorry". "We arrived at the Hotel we had confidently booked through Booking.com (Repeat customer). To find out that in fact there was no booking ever made. Even after I received a detailed booking confirmation email. After repeatedly trying to find my reservation the Hotel clerk finally gave up. I tried to book directly with them and they were completely booked. As were all other 15-20 Hotels on the strip and practically all of Puerto Peñasco, with no exaggeration.

I clicked on a reservation that said it could be cancelled and got a confirmation email saying it cannot be cancelled and as soon as I read the email I called Booking.com within 24 hours of making the booking and they said that I must have made a mistake. How is it that I made 10 other reservations with accommodations that can be cancelled and this is the only one that I made a mistake with reading, when it was the primary requirement of reserving any hotel. I will not be using this company again, this is the second time this has happened with this company. Once many years ago with an airline ticket, after using them for many years and then they tell me I can't cancel a ticket when I made special effort to only book something that could be changed and cancelled. Well they lost my business again. Thanks for being so helpful.

We booked a 4 night apartment via booking.com in Coney Island - Brooklyn, USA for June 2017. We arrived at the apt on the correct date and had to wait 2 hours outside in a storm, as the key code to get into the apt booking.com gave us was incorrect. We got the correct code after waiting 2 hours outside with our suitcases in the rain/storm.

We mistakenly used Booking.com before reading any reviews about them. We booked a hotel room by reading its review on Booking.com. We then read reviews on other sites and all were horrifying. The room had only been booked for ten minutes. We tried to cancel but couldn't. We called the hotel to cancel, and they said they couldn't do anything because we used Booking.com. After an internet search for a phone number for Booking.com, we called them. They said that it was up to the hotel whether they would charge us. The hotel had a policy of no refunds for a cancellation.

I made a reservation through Booking.com. They offer you options, for example regarding check in times, and they really aren't an option. It's a request that is not going to be even considered and no one will tell you until you check in. Then when we tried to talk to the Baymont Inn and Suites in Nags Head about our reservation, they wouldn't even talk to us, because we went through booking.com. So I had to call booking.com back, wait on hold for 10 minutes, and they tell you they are requests and talk to the hotel people. It's an unnecessary middle person, who actually made things harder.

Booking.com DOES NOT interact with properties that you may want to reserve. They overbooked for a hotel I wanted to stay at leaving me to fend for myself to find alternate lodging last minute!! And I wasn't the only one... When I arrived at the hotel the manager told me I was the third one that day she had to turn away due to Booking.com's error. NOT IMPRESSED!! Use Hotwire or Travelocity... I never had an issue with either of those.

We booked our room 20 days in advance over a weekend. After the weekend, I decided to do some searching to see how much my room was going for. I found a couple of other websites offering the same and immediately submitted the links to submit the claim for the price match. I was NOT contacted until almost 2 weeks later and told that the rooms were NOT the same because the cancellation policy was more lenient. OF COURSE! Because THEY opened the link when there was only about 7 days until the travel date which meant the cancellation policy would change and so would the price!

In June my husband was travelling through Spain with a dog and needed a hotel for the night in the Placencia area. As he was driving and had been for a while I searched on his behalf from another location and found him a hotel via Booking.com for that evening which was lucky as there weren't many dog-friendly and for the same evening. Booking.com booked and confirmed this. Money was taken immediately. My husband reset his sat nav to find the accomodation. During this time the manager of the property rang to say a mistake had been made and the property was full, he was driving and could not speak! Husband left in the middle of Spain in 40 degree heat with a dog and nowhere to stay late evening.

Used Booking.com to book a hotel, all went through on my end, then received an email saying hotel was fully booked, so I booked a new hotel. I was since then charged by the original hotel and am having to fight to get my money back despite having the email from the hotel stating they were booked. Nothing but hassle from both booking.com and the hotel.

Rented a room through Booking.com on 7/12/2017 in Panama City Beach for a one night stay. Charged quite a bit more than advertised by booking.com. Man at the motel would have rented us this room for a much lower price and or given us our money back but he had no control over booking.com. The room had a shower that was totally not usable. Booking.com said no cancellation and no refund. We had no way to contact anyone at booking.com. Pics of this motel on booking.com were not a true representations of what we found when we got there. Also, the reviews on booking.com seem to be incorrect with bad reviews maybe left out. They had it as almost 5 stars out of 5. Other websites has it as 2 to 2.5 stars out of 5 stars. Wish I had looked at those first. We were charged more than we should have been for a room that was not acceptable. Not happy at all with booking.com.

Will not use this company again. Charged higher rate by hotel than Booking.com offered because Booking.com did not properly communicate the rate originally offered to me with the hotel. Bait and switch? False advertising. I'm pretty sure that's illegal. Hampton Inn handled with class and gave me the rate Booking.com that I was promised. This customer did not appreciate being put in an embarrassing and degrading situation of having to beg for a bill adjustment in a public hotel lobby. Two big thumbs down.

I'm unsure how Booking.com verifies/validates their Rentees but I have been scammed over $3000 CAD. The listing indicated, free cancellation up to 30 days before and no mention of a deposit. I reserved a 2 bedroom Penthouse on the 21st of March and cancelled it April 18th after seeing the rentees took the full amount of $2250 USD? I have been going back and forth for almost 4 months now and still no payment received back from the Rentees and Interest is accumulating. So who's to pay for the Interest and currency exchange loss??? NOT a good experience and will NEVER book through Booking.com ever again.

Booking.com on its header says No cancellation fee, pay direct to hotel. I booked a wrong location, and within few hours they sent me confirmation of booking. Which I did not ask for. I wrote multiple emails by sending their ad about no cancellation fee. I successfully fought one issue of booking in Istanbul, area where I was going to be was wrong, however used booking.com for Hilton in Istanbul. Larissa hotel in Amman was booked on same conditions as I travel on airline staff travel. No cancellation fee... But within few hours get an email I confirmed the booking, which was not true.

I booked a room based on an email I received saying that I had nothing to lose. FREE cancellation. Then I need to cancel and they charged my visa $583.00. I sent them a copy of the email showing that it said FREE cancellation. They said that didn't apply to me because I was paying a low room rate. I said "Why did you send me an email saying FREE cancellation?" They said "To get you to book." This company is a complete scam. I will never use it and will spend my as much time as possible letting everyone I know that they are all about ripping innocent hard working people off.

On Fri, 7/14/17 a group of friends and I (middle aged professional women) went to Seaside Hts., NJ to stay at a motel booked on Booking.com. We originally booked 2 rooms with double beds for 4 persons... 3 nights (7/14-7/17). We also requested non-smoking due to asthma. When we arrived the manager was smoking a cigarette, as were most of the people standing around the motel. She stated we did not have a reservation. Then she insisted I was under someone named Brian ** who cancelled his reservation. I returned to my vehicle to call Booking.com. The manager then asked if I was Kathleen ** - that name was under my credit card. I am Marie **. She said she had one queen room and had no record of us coming. We are 4 women.

This was the worse experience I've had traveling. We booked a motel in Seaside Heights. We booked 2 rooms with 2 double bed in each room for 3 nights (4 women doing their yearly get together) also asked for a smoke free facility. 2 of our group have bad asthma. They confirmed our request. When we arrived the place was full of smokers and they didn't have 2 rooms with two double beds in each room. The reservations were all screwed up. They had one room with one Queen bed after They figured out that they put reservation in someone else's name.

When I arrived to my room it was horrible and disgusting. The ac barely worked and it smelt so bad in the room. I booked a room with a full kitchen and in the room there was only a mini fridge and microwave. I went back to the office and told them I was not staying there and they told me I had to cancel through the app so I did. I never got my money refunded so I called Booking.com which was difficult because they don't have a contact us section (only a help section which does not give you a phone number). Customer service told me they will call and get my refund but I still have to pay the one night cancellation fee which I said no way since it was falsely advertised and disgusting. They said I had to put in a complaint and reply to an email they sent which I did. I have not gotten my refund and they have not contacted me at all. I have emailed and called and they keep telling me I have to wait and etc. It's been weeks and still nothing.

The room was advertised at $210 per night and I wanted to stay two nights for a cost of $420. But then you add taxes and 'fees'. This turned out to be $140! Looking at the tax, it's approximately 10% which means that the booking.com fee is over 20%. So the real cost per night is $560. If you book directly with the provider, you can save that $100 fee. I lost the non-returnable one night cost, $210, for cancelling this reservation, even though I canceled within an hour of making the reservation, but I refuse to book with booking.com if they charge such excessive fees!

I booked a couple of rooms with this site. I checked a few days later and saw a much lower price on the hotel's website. I contacted customer service which was a twenty minute wait. Once I finally spoke to someone and ask about their "Price Guarantee" they made me hold for a few minutes longer. The arrogant rep replied that the website had a no refund policy and they wouldn't price match. I took a screen shot of the price and cancellation policy which clearly stated that there was a twenty four hour cancellation window. I told the rep this and he said that I didn't know how to read and that it was too bad. I tried explaining to him again and he kept speaking over me yelling so I couldn't get a word in then he told me he was hanging up because he had better things to do. Their " Price guarantee" is a farce. You can find a better price by contacting the property. Do yourself a favor and DO NOT USE BOOKING.COM.

On arrival at Mount Mellory, hotel in Blackpool we was greeted and shown to our room. 9 girls sharing, been drinking for few hours as we was here to celebrate a 30th birthday. Within half hour we asked to leave due to noise. We apologised and said "we going out now." The people who run it, looked like 3 traveler ladies was very rude and abrupt so we asked for a refund, as we had find hotel at 10 pm in the dark with no transport. She said no and if didn't leave by 10 mins she ring the police.

I realised too late that Booking.com is just an introductory website and you have no contract with it. This means that apartment owners can mess you about with no comeback. We were screwed over by the owner of Casamati in Rapallo, who cancelled my stay three days before our arrival. Booking.com will now not let me leave a review of the apartment, and seem less than interested. I will not use Booking.com again.

I booked a condo in Breckenridge Colorado. They sent me detailed pictures of the condo and we confirmed that we would take it. The condo had a deck, hard wood floors, hot tub and a mountain view all in the pictures. When we arrived at the condo, we did not have a deck, no hardwood floors rather a dirty carpet. No hot tub and the windows opened onto a sidewalk going to the parking lot.

Through Booking.com I reserved a hotel room four months in advance at a hotel in Antigua Guatemala. It was important we stayed there because other members of our group were there as well. With less than 24 hours before check in Booking.com emailed me that the hotel had called them and canceled my reservation. They said they tried to call me earlier in the day but that wouldn't have solved the situation either way. They booked me at another hotel if I approved, which I didn't because it was so far from my group. It was a huge inconvenience for us to say the least.

I made (4) reservation March 29, 2017 with booking.com. We read the reviews which was dated back in 2011 and 2014. Well looking at the pictures you would have thought that they remodel the hotel. On June 14, 2017 I cancelled on time (1) room. Here we go about the other (3) rooms. We arrived at the hotel at noon. Check in time was at 2 pm, we had to sit in our cars which was OK, then when we went in to check in they have cats the size of dogs. Then we received our room went to the dollar general and bought spray down the beds still bed bugs. See for yourself the ** hotel this is and booking.com sold this ** to us. One Thamara at booking.com basically told me they take the hotel word.

Website advertised rate then it changed after confirming. This is simply a bait and switch company. When I got to hotel, they gave me a rate that was 100 bucks a night cheaper, for the exact same room. DON'T USE THEM. YOU WILL BE SORRY.

We booked a hotel through Booking.com and they took the amount out twice! When called, they insist they've released the money, but the bank says they have not! We can't pay our bills because the bank has our account frozen until Booking.com releases the amount, which is over $1000.00! Don't use this site!!

Recently enjoyed a holiday in Italy. The downside being that Booking.com and their agent Intasun managed to mess up our charges. Meant that we were overcharged and no end of calls/emails has got me anywhere. Rubbish customer service. In future will only use them for reference and ALWAYS book direct. In fact have already done this for holiday next Feb!

Beware on using Booking.com!!! I have used them twice in the last few years. BOTH TIMES, when we tried to check into properties... they did not have our reservations. I had all the Booking.com reservation # but we did not get on the list. Both times were Prime Seasons & all of the hotels were booked in the area. They always blame it on the front desk saying THEY overbooked. NOT TRUE. If you choose to use this site, be sure to check your hotel direct to see if you in fact have a reservation! WORST EXPERIENCE EVER when using this site!!! BEWARE... BEWARE!!!

I setup an account, I thought. I reserved a room. I never got a confirmation. I tried to login again but it said there was no account with my email. I assumed that the transaction never went through. I went to a different website and booked a different hotel. I was then charged when I didn't check in. I called Booking.com and was told I made the error and I was charged. Get over it. He was an ass and argued with me and yelled at me for 5 minutes. He then went in and I magically received an email with my confirmation but it said my name, email address, and phone # was changed. I told them I would never use them again and he said "Good. We don't want you!" I wished them to go out of business. Stay away. You will get nowhere and they are shady at best.

Room Booked was Falsely Advertised. I recently booked a room in San Antonio that was supposed to have a room with 2 queen beds and a living room with a pull out couch. That is what was described by Booking.com. When I got to the hotel they put us in a room with 1 queen bed and a pull out sofa. There were 3 of us and we were each expecting our own bed. Luckily the hotel was nice enough to upgrade us to a room with 3 beds free of charge. But they told me this happens all the time with Booking.com and services like it where they will falsely advertise the room they book for you.

While booking it said free cancellation. Once I had booked however, got to know I cannot cancel for free and the cancellation cost is the entire amount of booking, which was 500 Euros in my case. Also nowhere in the booking confirmation they display that it is eligible for free cancellation so they can play safe afterwards. Basically, they lie to get you to book and then you can't cancel. And the customer services never answer their call.

On 07/07/17 while searching for Red Roof Inn on Google days before, I was given an 800 phone number. When the person answered, she identified herself as Red Roof Inn. When I arrived at the hotel and found out their pool was closed. I asked to cancel reservation. They told me I had to call Booking.com since I had made the reservation through them. No problem with the hotel cancelling my reservation. Booking.com still charged me a fee. I had made a 2nd reservation the same night through Booking.com online for motel 6, in a NON-SMOKING ROOM. When I arrived, they said Booking.com made my reservation for smoking. While trying to make them change me to a non smoking room they didn't care to listen. Everything in the area was booked. I couldn't find any vacancies nearby and I don't know the area. I was forced to sleep in a dirty & smelly room.

The information is misleading and I mistakenly booked a hotel (Staybridge Suite Austin airport) with no-cancellation allowed. I called immediate when I got the email confirmation, they don't allow me to cancel. Seriously within 10 mins? I will never use booking.com again. NEVER!

I tried booking a room at Atlas Suites CN Tower And Convention Center in Toronto through Booking.com but before doing so had some questions for the manager about the reservation. The manager, Nadeem, yelled at me, used profanity, and was completely misogynistic. I let Booking.com know as they should remove this hotel from their listings. He was the most unprofessional customer service agent I have ever dealt with. I would like to file a complaint against this hotel. No one should be treated the way I was.

While booking the trip, the company switched the dates I had entered, and then I was not able to change the desired dates. They are high pressure to confirm "deal of the day" purchase and have you focused on the additional fees they add (not $139 as advertised, but $196.75 with added facilities fees and taxes). I was able to cancel my credit card before they charged my account as they wanted to charge me $139 to cancel the reservation within 10 minutes of booking. No changes can be made once you make a purchase. Most websites when you hit purchase take you to a confirmation page, this one did not so it is easy to be fooled.

Booking.com edited a review I submitted. They removed the negative comments and left only the positive comments. My review was not too long; other reviews are much longer. This was not my first review, but it was the first where we had a problem with the property. This casts doubt on their review system and for this reason I won't use them again.

This company is misleading and a bunch of liars! I was told my account had a holding fee for a hotel when I was actually getting charged the full price! I even spoke with customer service and this is what she told me! I called the hotel and they confirmed that it was a "deposit fee", which made no sense because I chose the option to pay at the hotel. This company straight up lied to me. I don't know how they are still in business!

The cancellation charges are how they make most of their money - and changes to your reservations also cost money, mostly full price. When you contact them you get bad service and another line of dung - never again.

I have used Booking several times and I was satisfied until the last times I used it. I just used Booking to help me book two rooms and I guess I accidentally pushed smoking but I explained to the lady on Booking.com to change my rooms or let me cancel and book another hotel with them because both my wife and aunt have asthma and I had a 6 month old baby and the rooms were really strong with cigarette smoke. The lady told me she would contact the hotel on my behalf and ask them to cancel free of charge. 5 minutes later she told me that the hotel said no and if I wanted to cancel I would have to pay 130 per room to cancel 260 total.

Sadly from a business point of view Booking.com does little to protect business from customers who have an issue and feel they are badly done by. Contacting Booking.com is generally a waste of time as I have been put on hold so many times for up to 58 mins:38 sec and often get cut off even when I call back. Customer service for Booking.com is very insular as you will only talk to is the person who answers the call. (When you're lucky enough to get someone on the phone.) Most complaints will go no further than your initial call or complaint. Large business such as these have only a "Profit driven agenda." Our business has been accused of fraud by Booking.com saying we have been posting fraudulent reviews, without being able to show any proof as to how they came up with this outrageous statement. I have called 30+ times to get details about the claim, but will often get cut off mid sentence.

Bad, very bad people. On the website, they say "Pay Directly to hotel". But they charged my credit card, before I checked in. I had reserved two rooms (one for me and one for my friend. They charged MY credit card for both rooms. The hotel (Radisson, Kissimmee Florida) said, "You are all set." Did not even give me receipt. My friend had given his credit card but still they charged my credit card for his room as well ($388x2 all PREPAID!!! on my card during online booking). My friend returned to India. Booking.com or hotel refused to charge my friend's room on his credit card, because it was already charged on MY card!! I can’t ask my friend to return my money, when he already returned to India. Booking.com could not care less. They got their money. These people are "cunning". They will never help you. I will never use Booking.com ever again. You don't either. We have lot of options. I am angry at Booking.com.

They don't tell you they will charge for cancellation even it's done 24 hours prior to check in. I got charge for $69.99 for the cancellation of two night stay! It wasn't the first time they did this. Their rate is never cheaper. You rather make reservation through the hotel directly to avoid the cancellation change. Will never do business with them again!

I booked for one night stay at the Murrayfield for the night of 22nd June 2017... When I arrived the hotel told me my booking was for 19th July 2017! As it happens we found very late accommodation in Edinburgh for that night. The real issue is the unflexibility of cancellation/refund policy of Booking.com/Expedia re: a refund for the night of 19th July which I totally don't need. Being passed from pillar to post by the hotel & Booking.com... Living in hope for a full refund! This is a clear scam and will not stop on these pages if I fail to get a full refund! No more, no more.

Booked 1 room with 2 double beds with fridge and microwave. It was to be a non-smoking room. Booking.com rate the Motel 6 in Fife, WA. at 7.4, I confirmed the accommodation with the front desk twice prior to arriving. They confirmed my preferences. The night we arrived the computer showed a single, smoke-filled room with a single queen bed and no fridge or microwave. (I had meds that needed to be refrigerated). There was nothing else available. Breathing was an issue. We tried booking a room elsewhere, found a vacancy online at the Clarion only to be told by the clerk that Booking had it wrong. Now they want to know why we didn't show. So, we stayed at the Motel 6 and the manager changed our room the next morning. Non- smoking, 2 double beds, etc. The room was clean enough, the towels were worn and scratchy, the sheets and bedspreads had cigarette burn holes.

Booking.com booked one of my rentals and I don't have a listing there. The guest shows up with no place to stay. None of these booking sites can help you when something goes wrong. Imagine going on vacation and you think you booked with someone that claims to be credible. Book directly with the owners and get their mailing address and in most cases ownership can be verified through tax records.

Do not book with booking.com. All they want is your credit card information, they charge you first and then charge you later with all the add ons, they won't even offer you a credit to change your reservations. All the lies show up after you make the reservation and they secure your information. Scam, total scam.

We booked 10 days in the H10 Delfin, Salou using the online Booking.com platform. On arrival at the hotel we were allocated a room that was not what we had booked nor indeed what we expected. I requested a change and was told that the hotel was full and another room was not possible. I requested a full refund. This was denied and I was told that I would have to apply for a refund from Booking.com on my return.

I recently used Booking.com to get a hotel. So the hotel was totally different than it was in the pictures when I got there. I asked them to change it. They sent me 4 different hotels and all of them were full. They charged me 3 times different prices. And at 4 am someone called me from Booking.com saying we can't find any hotels for you but if you find one we will pay for it. And I found one at 5 am. Sent them the receipt and they never sent me anything plus I had to call my bank and dispute all of their charges. I have been trying to contact them. Nobody is giving me any answer and the last 2 times they just click the phone on me.

I was looking for a hotel in Boston and while searching the web, I came upon Booking.com. I saw a hotel I liked and on Booking.com, it said free cancellation 24-48 hours before scheduled arrival. I had not talked to my wife about the hotel so I decided to reserve it thinking that I had free cancellation. Once I did reserve it, I received an email confirmation that cancelling the reservation would cost me the whole reservation amount. I immediately called the hotel to confirm and they verified that while Booking.com won't charge me a fee, the hotel will. That is the scam Booking.com plays, it gets you to think there will be no penalty so you go ahead and book the room, not realizing the hotel has their own rules independent of the website.

We booked two nights with Hotel Victoria in Frankfurt Germany. I had to cancel the reservation 12 weeks in advance and was charged 290 euros on the 320 euro bill. Do not use Booking.com. This site does not give people the protection they deserve for making and cancelling reservation. Better go to a more professional site and save yourself some grief. There is no excuse for not being refunded for a reservation with 12 weeks notice.

I was charged double for a double queen sized room. I was dissatisfied with the appearance and size of the room and decided to find cheaper, better accommodations. When we checked out the next day Thursday my room was only $77. I paid $148. They wanted to penalize me for cancelling the remaining three days. I booked the same day I cancelled.

Boy do I wish I had read other reviews before using the Booking.com service. I had a similar experience of booking a 1-night stay in a Paris apartment, and only after seeing the final price with substantial deposit and request to pay the owner directly through a 3rd party site within 36 hours or the booking would be cancelled. I didn't like the sound of the 3rd party payment at all, so informed the owner I was not going to stay there.

I booked a hotel room about a month ago, through Booking.com for the Sheraton. When I booked it, they said they would not charge my card at the time but may pull out one night's charge and then return the money, to verify the card was legit. They pulled the entire cost and then put it back. They also said we could cancel the reservation if needed. 4 days prior to the reservation, I tried to cancel the room and advised my child had been sick and we were advised by the doctor not to travel with her at this time. Booking.com said they contacted the Sheraton and we could cancel the reservation but had to pay a cancellation fee of $447.00 (the whole reservation was $578.90). Really the Sheraton can't cancel a reservation without charging you $400. This is robbery.

June 15 2017 booked the Schooner Motel in Tofino for July 1st through Booking.com. It was confirmed by the motel. Received an e-mail on June 27th saying they cancelled our reservation due to over booked. They waiting 2 weeks to tell us that - did they not know earlier or did they get a better price for the motel. This is totally unethical and unfair to us the customer. Now we have to cancel our travel plans - 3 days before we were to go - on a long weekend. Unable to get another hotel. I have used Booking.com on many many trips and have never had this problem. The Schooner Motel blames Booking.com for over-booking this motel. I do not think that a customer should be treated in this way. I will choose never to use Booking.com again or Schooner Motel - too unreliable.

Booked a hotel using Booking.com. Flight got cancelled, so had to cancel reservation. You cannot cancel the reservation directly, Booking.com has to call the hotel. Emailed Booking.com. Nothing. Called them at least 5 times over 9 days. Nothing. You are either on hold and then they disconnect. Or else, someone comes and says they have to call the property to cancel and it'll be done. So no refund, and the reservation has not been cancelled. I'll never again reserve anything through Booking.com.

In summary I made a booking for an apartment that is owned by a person. Booking.com sent the confirmation with credit card as the only method accepted and took my credit card details. 24 hours before check in I called the owner to arrange for check in who informed me that he doesn't have credit card facility and requested for a bank transfer in another country and in different currency. When complaining to booking.com they confirmed that I have to do that or they will cancel the booking and apply penalty. Having no option, I made the transfer, once the owner received the transfer he canceled my reservation on the same day of check in. Neither that I can receive the payment I made nor that I can get any reply from customer service about my canceled booking although of several attempts to call and email.

On a camping trip with no campsites to be had and late at night looking for a hotel. Found a $149 room on Booking.com, which we reserved and paid for until the confirmation screen notified us that this place would not accommodate children. Instantly cancelled reservation and the cancellation charge was $149!!! So, we ended up paying for a room we could not use due to their policy and booking.com neglecting to provide adequate information up front before booking! I am disgusted with this company, which is a scam! I found another motel, which was also advertised on their website, which was cheaper when directly booking with the motel and not going through Booking.com. DO NOT USE!!! BUYER BEWARE!!! Ultimately, we were able to recoup the late cancellation fee, but beware!

We listed our condos with Booking.com almost 3 weeks ago, and we requested to be removed from their listing service yesterday. When we first signed up, we listed our fees and conditions which were refundable security deposit, cleaning, hotel tax, legal ID of renter and minimum stay, along with other amenities we offer. We also listed we use PayPal as source of payments. Within minutes, we received dozens of confirmed bookings. On none of those confirmed bookings, our correct fees and payment information were listed. What prominently listed were confirmation numbers and THEIR fee. Basically they slammed us with these reservations.

I booked what appeared to be a rate of 64.48 a night for two nights at the Inn At Wilmington. The Booking.com showed that rate, for those dates and offered a red button to "confirm." It also has a pop-up sidebar which pushes other possible travel purchases like rental cars, etc which gets in the way of reading the rate information. You can "X" it closed. I did so. When I clicked "confirm" for $64.48 it took me to another screen. Again the sidebar appeared. I clicked the "X". But the side bar on this screen showed a completely higher rate of $119.

My wife and I booked a hotel in Athens through Booking.com, then found a better deal and cancelled this booking on April 2nd 2017. We of course assumed that our cancellation was recorded correctly with Booking.com and that this information was also sent on to the hotel in Athens, but apparently this did not happen. So when the Hotel contacted us about just days before our pending arrival we were surprised and immediately sent an email back stating that we had already cancelled. They returned an email stating that our cancellation was not showing in their system. Somewhat frantic now I immediately went to Booking.com site and cancelled again, though now it was already too close to the arrival date and we were told we would be charged anyway.

Booked air travel through SWA. Followed an https link to Booking.com to book hotel. They immediately snatched $495 dollars, but never sent a reservation. Spent hours on the phone with a very lame customer support who said they did not have any records of the transaction. Had to get American Express to kill the transaction from Rocket Travel. Since this was an Https site, there is no chance it was a man-in-the-middle hack. This came from Booking.com. Perhaps their website is hacked. Try someone else. RUN AWAY.

These people have taken EUR 853.70 from my card while I was booking the transaction with Aiport Hotel Frankfurt, Germany. But I did not authorized the transaction. It's a general practice that for some hotel booking confirmation they will ask for your card number but that does not mean that we are giving them the right to charge whatever and whenever they want the money to be charged. I just gave my card number not even my name or cvv and simply they took the money from me. It was clearly given that the card details required is just to hold the booking. I was doing hotel bookings since many days on behalf of my organization. As a general law they have the right to deduct the money if we did not turn up there or may be take 1 day booking amount but they charged for the complete stay.

Have called their customer service before in regards to their website not working to edit the length of a booking and was incredibly unimpressed with the way they handled it. The man on the phone on my first call was rude, not to mention it took upwards of a half hour just to talk to a human being. But my second call to Booking's customer service? I didn't think the first terrible call I made to them could be outdone. I waited for 20 minutes to talk to a representative. I was greeted with a sigh and instant attitude. She sounded like she already did not care what my problem was and really didn't want to help me fix it. I explained my issue to her - how Booking's website would not let me change my reservation and how when I changed it, the new rate I was given was not the rate Booking's website said it would be - and she said it was MY fault for wanting to change the booking. Um.... no.

I have booked hotel using Booking.com website for family holiday. After 6 months and when the date is very near to travel, the hotel cancelled my reservation. I have posted official complaint to Booking.com team but there was poor response to my complaint and problem was not taken seriously and not solved. I wonder if I have cancelled my reservation and changed my plan will they return the amount without cancellation charges? Of course no... they will charge full amount but when it come to customer rights it's not respected and honestly I lost the trust in Booking.com and will search for alternative websites protects customer rights like they protect property owners rights.

Booking.com used to be a good place to go online to rent a hotel room. Today, Stephen did nothing to help us, instead, he encouraged Seasons Florida Resort in Kissimmee, Florida to falsely advertise the true nature of their hotel, which should be called a motel. Worse, they use the word "resort" in their name, but it is just dirty, bare bones cheap apartment style buildings with a pool in the middle of a parking lot with no landscaping!

Booking.com is NOT protecting their customers and let hotel owners take advantage of their customers. I was booking a room in Venice and after I paid I get an important message: "hotel doesn't have an elevator". I am a senior citizen and I have been to Italy 5 times and is the first time something like this happens. I canceled right away and they charge for the room over $200. I email several times to Booking.com. No luck on reversing the charges. They are blood suckers. They are killing the American dream of fairness, decency, principles and customer service. They have lower the standards. How can this happen in America? Booking.com are like a pack of wolves waiting for their victim. I am very upset. Crooks.

The hotel I booked through Booking.com charged me more than the price I agreed. I had the contract with me at check-in, but they charged me more anyway. Then I had to spend 30 minutes with customer service getting it refunded after the trip, with no compensation for all that time wasted. I have never had that happen with any other booking website in a decade of travel. How can you book with a site when you don't know what you actually be charged when you arrive??

We recently took a trip to California spending our first two days in Buena Park. I had made a reservation for 2 rooms at the Best Inn in Buena Park through Booking.com. 2 days before we left I received an email from them saying our hotel reservation had been cancelled as the hotel had closed, so I had to hurry and make another reservation. When we got to our new hotel we were very dissatisfied so my daughter called the Best Inn and found out they had not closed but lost a contract with Booking.com so Booking.com sent out cancellation emails. By this time we had decided to leave for San Diego the next day after Knott’s Berry Farm. We were lucky to get our townhouse for an extra day, but were disappointed we could not go to Medieval Times for dinner the next day. I have used Booking.com before and was completely satisfied, but after finding out this time about their business practices, I will not use them again.

I booked hotel room in Paris in Feb '17 for May '17. I did a search for the 6th arrondissement (district) and got a list of hotels. The top listing, in the whole list under a large text heading that said "SEARCH RESULTS for 6th arrondissement" one looked nice and a good price. I clicked a huge, green button that said: "Book now with Free Cancellation" and proceeded to book the room.

I booked a Super 8 in Miles City, Montana. Booking.com quoted me what the total price would've and sent me an email confirmation. The total was $75.77. They did not say there would be any additional charges although I thoroughly examined the confirmation they sent me. When I got to the Super 8, they charged me $2 more dollars. I showed the manager my email to prove that there was no statement that additional charges would be added on unless I wanted an extra bed which I didn't. The manager said that the email they received from Booking.com said I would be charged $77.27, which I was. There was no reason for it. Booking.com lied to me and provided me with false information as to what the price would be, then sent Super 8 a higher price quote.

The Comfort Suites in Morrow, Ga was given an 8.5 rating on Booking.com. However, the rooms (multiple) were filthy and unacceptable for accommodations. First room had urine on base of toilet, second room had MULTIPLE toenail clippings on floor, third room had no internet signal. The rating is not accurate because I would give this hotel a negative 100. I plan to call the health department if I have an issue with getting a full refund. Don't be fooled by the ratings system they have in place. AWFUL, AWFUL, AWFUL!!!

I recently booked a hotel reservation on Booking.com. While making the reservation, the website gave me the option of choosing a lower price for the reservation, but without the ability to cancel the reservation and not be charged. But the website stated that if I found a lower price for the same reservation (same hotel, same dates, etc) that they would issue a refund to match the lower price. So I went ahead and made the reservation.

Booked a hotel with Booking.com, choose the option to pay immediately so was under the impression payment would have been take straight away, once hotel was confirmed you get instructed that payment can be taken anytime from time of booking to time of check-in, the holiday was over 3 months away so had to make sure enough funds were always in my account to cover the 1400. At the hotel we were informed that payment would be taken at the desk, so had to hand over my bank card to enter the hotel, was given the chip and pin machine with a 1495 fee to pay, no other option, once the bank added a 42 fee for using my card abroad the hotel had cost me an extra 137.

We booked a stay in Monterey CA at the Monterey Surf Inn through Booking.com, days before to celebrate our anniversary. When we get to our destination the manager says he didnt have our reservation and sold his last room 30 minutes ago. We were so upset after traveling 2 hours to enjoy our Anniversary we dont even have a room??? I call Booking.com they talk to the manager eventually they agree the reservation had been made days before, but the problem is Monterey Surf Inn has sold out and everything else has in the area. After going back and forth for about 1 hour they finally find a room down the way THAT WAS A DUMP and cost more!!! The only thing Booking.com did was offer a $70 refund later. I will NEVER book ANYTHING through Booking.com or Monterey Surf Inn. They Completely Ruined our Stay.

20 June 2017 Booking.com refused to acknowledge we did not have to pay a full cancellation fee. I threatened to personally go to the hotel Posidonio in Chania Greece and destroy their hotel furniture to the value of the money they stole from us. There is nowhere that says they do not charge a full cancellation. It only says Free cancellation. Booking.com are thieves, liars and have people with brain damage working for them!! Same applies to Posidonio hotel in Chania. Stay as far away from this site as possible. It's their way or the highway! Stay away!!!

AAA hooked me up with Booking.com, and not only their bookings are non-refundable (which they promptly deduct costs from your credit card!), but when you need help, their Customer Services, are a complete disaster! No refunds... not even an 'I'm sorry your experience with them and us is so bad!' Them and their associated companies look to be guided by the principle of "Screw over your clients!", at every opportunity. You end up getting charged far more than advertised, and they do not stand by their own advertising. No more! I do not recommend!

I received an email for my booking where I have booked a villa in Ubad for 6 adults and the email says 1 room. Out of concern I check my booking online and it says the same information 1 room. I call the customer service and this very rude adviser - "Avril" comes on who continues to talk over me repeatedly. When I tell her that let me finish, she tells me that she is not dumb not to understand. And that she is BORED of the conversation & hangs up!!!

I referred a friend after seeing that Booking.com promise $25 cash for doing so. Even though the account says I have qualified to receive the $25, they constantly refuse to do anything to actually pay it. Every week I rang and got many excuses. In my experience, I found them to be a shady company that draws consumers in on false promises. In my opinion they should be avoided.

Shame on you. Booked two months ago (Apartamento Anastasia, Positano) and received an email last Friday. Informed us that the apartment was double booked. The alternative is certainly no comparison and it is too late to find another central location in August. Will never again use Booking.com.

Approximately three months in advance I made a simple, one night reservation at a Comfort Suites hotel in Bloomsburg, PA. Imagine my surprise when I handed the desk receptionist my reservation confirmation and they had no record of my reservation! With less than two hours to dress and leave for a wedding we were happy to discover the hotel did have an available room and it was a lot cheaper than the price Booking.com had quoted. My daughter was about half an hour behind me and booked her room through Booking.com about a month prior. I asked the desk clerk to look for her reservation. Nope. Not there either. The clerk told us, "This happens occasionally with Booking.com." I'll never use them again and will advise all others to stay away.

I booked a hotel yesterday and the booking says I still have 2 days to cancel. I was surprised that I was immediately charged through my credit card. When I asked Booking.Com, I was told to ask the hotel. It looks like once you book, Booking.Com does not have any accountability at all for any action Booking.com or allegedly the hotel does with the booking. This makes Booking.Com a scammer! I did not receive any receipt or document from them or the hotel about the payment made!

I cancelled a reservation within the timeframe, yet the hotel still charged me a "no show" fee. My credit card company couldn't remove the charge because Booking.com creates a "money shelter" in effect as a third party even though the money goes to the hotel. I tried to call the hotel directly. They were willing to refund if Booking.com sent a cancellation so they wouldn't be charged the booking fee. But Booking.com couldn't figure out how to make the cancellation in the past through their computer system. Customer service is an absolute nightmare because there is a different person at the call center every call and need to explain over and over and over... yuck.

I had done reservation for 2 night in Bedwood Hostel in Copenhagen. Reservation was in 8 bed dorm. When I did check in to the hostel, they had my reservation/ booking shown in 12-bed dorm. Now I have no option but to take 12-bed dorm and it's not fair that I paid price for 6-bed dorm and staying in 12-bed. I am very disappointed.

I am visiting Greece in August/September later this year to visit a friend. Whilst there we wanted to book a weekend away together. We chose the Hotel Myrto in Greece which suited us as they accepted pets, and she is a dog owner. In the advertisement for the hotel it said that cancellation was 'Free' and the booking was confirmed and we'd pay on arrival. However, after discussing it further with my GF, we decided that the dates didn't suit us.

I made my reservations using booking.com. I then wanted to see how much it would be for the same room and adding another person. Well it was over 100 cheaper. I then looked on the hotel website and it was 90 cheaper there plus I would get a 10% triple a discount once I arrived. After I complained, they said they could cancel for a 50 dollar penalty. I feel really ripped off and they didn't even try to make it better.

Top of the morning to you. At this point I would like to lodge a formal complaint against the services received by booking.com and I am hereby writing to put you on notice of my intentions. On the 26th of January 2017, I made a reservation through booking.com and was allocated a reservation number **. When it became obvious that we would not be able to make our trip, I had followed the instruction on your website as it related to cancellation of a booking in the first week of May 2017. I also received an official confirmation for the said cancellation. 14 working days had gone past and a full refund from booking.com had not been made, I then proceeded to sending a reminder and placing a call to make enquiries. At this point I was told that all the necessary step for a successful cancellation and refund had been met and an apology was tendered with the promise that a refund would be effected immediately.

Booked a hotel thru BOOKING.COM, for 5 days. Option for cancellation anytime up to check-in day without penalty. Okay, so after 1 night found the 3-star rating to have been padded, as the facility was basically a dirty dump with street walkers & homeless around the corner. Told the front desk I was cancelling the remainder of the reservation. No issue, but needed to cancel thru BOOKING.COM to get refund. Hah! Has anyone tried this simple task? Get to home page. Dig thru dozens of ads & pop-ups. Log-in. Click on personal account. Click on 'modify or cancel existing reservation'. I'm back to the home page with dozens of new ads & pop-ups. WTF? Did the circle tour 3 or 4 times, gave up and back to the lobby. Giving credit where it's due, the hotel cancelled the remainder of the reservation and refunded the difference without a hassle. Booking.com will never come up again in my search for a hotel. Period.

Booking.com and Ibis Styles Paris CDG Airport Roissy refuse to refund, credit, or offer another alternative reservation date, solution, or compensation to the following situation. No compensation, they simply kept our money. We made a reservation on May 12, 2017 through Booking.com for a 1 night stay at the Ibis Styles Paris CDG Airport Roissy Hotel for September 11, 2017 (4 months out). We paid twice the current rack rate by credit card. When we attempted to change our reservation date on June 6, 2017, to a date further in the future (October 31, 2017 - still 4 months out), they simply cancelled the original reservation, kept our money, and indicated we needed to rebook and pay another full booking reservation amount. Booking.com assumed no responsibility for resolving this situation despite their contract with this particular hotel, and maybe others?

When I was looking for a hotel on Booking.com last night, I looked carefully for their cancellation policy. I had to look for it! All it said was "payments may be taken anytime" and kept sending me back to the room type. After I booked it, it told me it was non-refundable. Then I found out for the same price, I can get a two-room suite (instead of one-room suite) for an even lower price from the hotel website directly. More important, at the lower price, I can have the flexibility of 72 hours prior cancellation. I called Booking.com. They told me there is nothing they can do, (not even matching the price), because the lower price is for two-room suite, not one-room. Hence, I got stuck with a worse room and higher price.

I booked an apartment in Cannes for our family of four. Booking.com stated complete price was 790 euros for 2 nights, but after giving card details I find there is another 1000 euros of hidden charges and we are charged for 6 people even though the apartment only had two beds enough for 4 people. I contact Booking.com and they said the owner can charge what he likes and has been helping himself to money in my bank account as much as he likes. Now I am taking all money out of my bank and closing account so that he can't steal anymore money. It's a disgrace and I will never use Booking.com again in my life. I always used to use them and everything was ok, but I think this is new management policy and now I see on this site that I am far from alone in my bad experience. I hope Booking.com gets closed down.

I made a reservation through Booking.com for a hotel in Houston. It was a Motel 6. Not my first choice of hotels, but I only needed to stay and sleep a night. I tried to check in, but my Booking.com number did not have a reservation there. I supplied the confirmation number, my telephone number, my home address, name rank and serial number. Are you starting to feel a little bit of my facetiousness? So I get to said hotel, and I am met with no reservation for a king bed for a total of $60.24 a night (that was the total, after taxes and all...). They offer me a double for $5 more...and I get THERE, and can you guess what happened? No you can't. I went to the room, to find that someone is in the process of shampooing the carpets. But they are not there!!! Nooo, and when the young man came around, he says, "It's not ready." Ahhh, yeah. I can see that Back down to the main office... "Oh we have something on the third floor, is that ok?" NOOO.

I booked a large home on booking.com for 14 members of my family who were flying in for my son's wedding one year in advance. After receiving a recent confirmation of my booking, my husband and I arrived to check-in and leave snacks and a few other items at the home, prior to the arrival of the remainder of the family coming in from out of town. When we arrived, we found the owners of the home living in the property and were promptly told that they no longer offered rentals through booking.com. We were never notified and were left scrambling to find other accommodations for 14 people - on the evening prior to the wedding. Following this experience, I will never use booking.com again.

I booked a hotel through Booking.com at America's Best Value Inn and Suites in Pensacola FL. The pictures that were shown on Booking.com were nothing compared to what the room actually looked like when I arrived. The room was in no condition that I would stay. The bathroom door would not shut, there was no tissue in the bathroom, the room was not clean. I left the hotel and turned my keys in. I went to the website and canceled my stay there. The Booking.com website said I would be refunded all but 90.00. I was ok with that because I was not staying there. Since I booked through their website, I canceled through their website.

We stayed at a hotel in Dubai. The photos advertised on Booking.com of the bathroom was a TOTALLY different bathroom. In the pictures it showed a beautiful clean bathroom. The actual bathrooms at the hotel were disgusting. Didn't even want to get into the bath/shower! It looked like something from a dirty dodgy hostel! The room also felt dingy and dirty. I have added the photo that is advertised on Booking.com and then pics of the actual bathroom. I unfortunately couldn't get off the entire bathroom as you couldn't swing a cat in there as it was so tiny and claustrophobic. You could barely stand by the basin and then trying to get to the toilet also a mission which was as gross, old and dirty! As you can see from the images the bathroom advertised is a large clean bathroom!

I booked a hotel room at the best western in Oceanside, CA. When I went to book it said my total would be $348.80. When I put in my credit card information and hit the book button it charged me $388.80. I looked at every "please read and terms and conditions" they had and it said nothing about a $40.00 fee for booking with them. It was a total bait and switch!! I will never use them again!

I am writing because I had an upsetting experience trying to book a room for my relative. The one description has two prices, the lesser one specifying non refundable, the higher price saying refundable. Under both was noted there was no prepayment. And no Booking.com fees. Nowhere was it indicated the lower price that there was prepayment with the lower price. So, I advised my relative to book. Then she gets the confirmation saying there are Booking.com fees, and that there is a prepayment.

I booked a 4 night stay at South Pier Inn, Duluth. The rate Booking.com quoted me was $251/night for a deluxe one-bedroom suite with waterfront view. When I received the receipt for my stay when I checked out, I discovered I was charged $281 for my last night there. I wrote Booking.com when I returned home about not ever seeing $281 quoted to me for my last night stay when I booked and reserved the room. They sent me a return email going on and on about how the tax fee rate was openly shown at time of reservation -- completely avoided the main topic of the room charge being different. I am a senior citizen who needs to watch what I spend. They did not offer me any refund. To be ripped off by Booking.com and then have them ignore you when you've discovered the error makes me very sad and upset. DO NOT USE BOOKING.COM!!!

We recently returned from Ireland. Before our trip we booked a room from Booking.com for 4 nights in Dublin. The room we were given was unacceptable. Thankfully, the hotel was kind enough to move us to a great room the next day. We also discovered that we paid twice as much for the room thru Booking.com than the hotel itself charges. We felt totally scammed by Booking.com and will never book through them again. We felt compelled to warn others not to use them.

My husband and I was looking on Booking.com to find a resort/condo/hotel. We seen that some advertised "no payment until day of arrival" and "free cancellations." We thought that this was great, we could take care of some bills before we left on vacation. So, we proceeded to book a room. We put in all of our bank card information in which during this time it had a pop up that said "Don't worry, no payment is due now." The next day 1,200 was deducted from our account. After about a full day and a half of waiting for the next customer representative just to be transferred and put on hold I finally got to talk to a lady with RedAwning realty That took our money out for the room. She assured me that Booking.com falsely advertises room reservations that will hold a card until day of arrival.

I made two booking reservations at the same hotel called 'Hotel Terminal' in Milan near the central station for a weekend and the following weekend. The first weekend I stayed there was not the best experience, as it was pretty bad! It did not compare anything at all to what was on Booking.com, therefore I gave them a bad review. Unfortunately, we could not change our reservation for the following weekend as it would have cost me quite a lot to do so, so I had to come back to the same hotel.

Please do not use Booking.com when making hotel reservations. Their cancellation policy is horrible. If you don't make a change or cancellation by the cancellation date that's 4 days in advance of your first night's stay, they charge you for the entire amount of the room. I'm not sure what they do if you are staying multiple nights. I booked my room for June 10th and any changes/cancellations needed to be made by June 6th. I found the same room through Booking.com for a cheaper rate two days in advance of my check-in date, and they wouldn't honor it. Next time, I will go through the hotel directly, since their cancellation policies are less stringent.

I was searching for hotels for stay in Shimla and came across Booking.com which said no payment till you reach the Hotel. I was just searching for hotels and on my date I was looking for a homestay in Shimla. By chance I booked it but immediately realized it's far from our course of travel and hence not suitable. So within 2-3 minutes I cancelled it. Still it showed me full cancellation fee will be deducted. It's like if you make a wrong click you will have to pay for it. It's sheer harassment. They should give some buffer time at least 15-30 minutes for such cases. If the person has by chance booked wrongly, so cancellation within 15-30 minutes should not be chargeable in any case. Make your site user friendly and not a money making site from wrong actions. Shame on Booking.com and such sites should be banned totally and black marked. If you dare deduct my money I will sue you guys Big Time and I mean it.

I have booked a hotel through Booking.com on 21.05.2017 to stay at Mysore, India. The hotel name is Hotel Paradise (Dasaprakash Group). The total strength is 2 adult +2 children. At the time of booking the website shows Rs.3000 for 4 person. And the hotel category also shows 3 star. When I enter in to the hotel they have charged 5226 including taxes. I have surprised that, inside the room there is no proper bed, toilet are looks like labour's toilet, flooring are mosaic flooring without proper cleaning. There is no telephone. No wifi... Really they have cheated us... Bad hotel in our life. I am going to file a complaint in consumer court with compensation of 100000.00.

Misleading ads and unexpected fees - Booking is horrible. Most of their rooms have a free cancellation policy. However there are a few that require a 50% payment if there is a cancellation. I had booked and canceled two rooms within 15 minutes. One was a free council room, the other charged me 50%. So for a 15 minute reservation and I am charged over $100. Be sure to check the fine print!!!

I had requested to book the Best Western Swiss Cottage Hotel in London. When I got the confirmation it turned out to be the Best Western. I received zero help from Booking.com. The agent refuse to support my request for a manager or supervisor and basically said, "You paid the wrong hotel. Too bad."

I made a booking through Booking.com and it deducted full amount without replying my request for the change of date. Non-changeable is not indicated during the booking process. They did not even provide a receipt for payment and proceed to deduct money even without me sending the documents.

I had 2 bad experiences with booking hotels through Booking.com. I gave them the benefit of the doubt and booked a second time but they will not get my business for a 3rd time. I had a hotel reservation for April 27, 2017 and imagine my surprise when I arrived late at night after driving all day and they would not honor my reservation because I was traveling with a cat. The hotel did accept pets but it was not clear that this excluded cats. They did find me another hotel nearby so I had a place to stay but still not acceptable.

I made a booking on 11th May 2017 for 4 nights to Hotel Galera Ibiza in 17th - 19th August for my daughter's birthday celebration. The booking was offered as "free cancellation." I have successfully used Booking.com before and as a regular user I am now classed as a "Genius" member. Within 48 hours my booking had been modified (I was informed by email) and I now had no "free cancellation" and the hotel were allowed to take any amount from my bank account registered with Booking.com. 24 hours later the full balance was taken out of my account!

I reserved Steigenberger Dau Hotel from 16/6 - 20/6 on Free cancellation basis, and pay at hotel, and the hotel tried to withdraw 25% of the reservation fees 2 weeks before which was not matching what Booking.com policy written by them on their web page and on the mail sent to me with reservation details. I've asked Booking.com to act, but they said that I should communicate with Hotel directly!! Then why do you put it on your website?? And of course the hotel canceled my reservation after I blocked the payment.

They are such liars. They showed a lower rate than the hotel's own website so we booked through them. As soon as I entered my credit card information and hit the booking button, they confirmed the booking with a higher amount than the hotel by tax. They just show you the price before tax and ask you to enter the credit card so you think that it is your total payable amount. And after you submit, they will show you a higher total amount. That is cheating. And then I try to cancel the booking, it states that the entire amount will be charged even if I cancel it in one minute from booking. No refund policy. They are absolute cheats.

I reserved a 2 hotel rooms for June of 2017. After I booked I noticed that the booking was non-refundable. I also checked the website quite frequently to see if the price would drop, which it did, considerably. I contacted Booking.com and they would give me a $15 rebate but the rooms had dropped by $300. I've tried contacting them since and either their phone lines are always busy or they don't answer emails. DO NOT book rooms through Booking.com. It is a rip-off.

First time using Booking.com and was overbooked. Learned the evening before I checked in that I was overbooked through e-mail. They said they tried to call me but no new calls on my cell and cell phones don't lie. I responded to their e-mail twice and received no response until the hotel called me. Pretty sure this not normal customer service for a booking site. I re-booked with another service and had to pay more.

It is the third time I book with Booking.com that it end up costing me three times the cost. Specifically type in my location: Prague airport. It end up giving me an option that is miles away from the airport and in the end pay double the price for a taxi. It also doesn't clearly stated check-in time and that the owner are not able to speak English. On a previous occasion I look at flights to Bilbao and it gives me an option for an airport in a completely different city. Again I paid double just to get there. I don't understand if you request a specific location why it give you options that is miles away from your requested location. I will no longer use booking.com as it is too easy to make a mistake and book yourself miles from requested location.

The fail-safe way not the be lured into the scams of Booking.com and their business partners is to simply not use them at all for anything EVER! I agree that their booking system is horribly inaccurate, complicated, confusing, and not helpful. Never ever use a Booking system that has you enter your credit card information before showing you upfront the charges that you will incur. Not only does Booking.com make you do this, they never show you a summary of the charges until the booking is complete and by then it is far too late in most instances.

I booked an apartment in the south of France through Booking.com. Two minutes after I booked the property owner canceled the booking. Please note Booking.com took the full payment. It has been a week and I still have not received the money back. I am traveling to France today and have no money because Booking.com still have not refunded me. First call I made I was advised it would take 3-5 working days for the refund. Next call I was advised it would take 7-10 working days.

Booked a hotel through Booking.com that advertised cable TV. TV worked but there was no cable or any channel reception. Complaints to management ignored. Two complaints to Booking.com resulted in a silly offer of $25 compensation that was rejected. Two different "customer service" reps said there was a TV in the room as advertised so the hotel provided advertised amenities - doesn't matter that it didn't work. That's like saying the bathroom doesn't have to have water. What good is a TV that doesn't work? Booking.com seems to think that is fine. Ridiculous argument and very poor customer service.

I booked a room in Capitola CA for Memorial Day weekend early May. About 10 days before the trip, I needed to make a change to the reservation. I contacted the property owner and was told I had to go through Booking.com to make the change. He was fine with it but not able to make the change for me. I contacted the site via email, which responded they would contact the property owner and get back to me in 24 hours. 48 hours later, I emailed again... only to do it again 24 hours later with no reply. When we finally checked into, the worst motel I have ever stayed in, the property owner stated he was never contacted.

My husband & I hoped to visit Paris 16-19 June to watch our daughter, an opera singer, perform with Jean Christophe Spinosi at Versailles. Unfortunately in the last month my husband has been diagnosed with 2 very serious illnesses: a rare bone marrow cancer, whilst undergoing tests to assess suitability for stem cell transplant it was discovered that he has serious heart disease. Therefore we needed to book accommodation which allowed free cancellation. We chose Hotel Normandy Paris; however I must have inadvertently clicked the wrong button because it came up that I had made a noncancellable booking. Immediately I realised this and attempted to amend the booking. This proved impossible. I contacted Booking.com within less than 5 minutes (just as long as it took me to write & send email). They contacted hotel who refused to allow cancellation without me paying full price of £471.

Do not trust Booking.com confirmation until you receive a direct SMS/email from the hotel. Booking.com displays available rooms even if the hotels are fully booked. We booked Apple City Hotel through booking.com well in advance but the hotel refused the same. Booking.com customer care could not help us with alternative booking. We had great difficulty in booking rooms during peak season and had to overpay because of poor service by booking.com.

May 6 2017. I book in one of the hotel in Agassiz thru booking.com. After an hour I decide to cancel it and receive an email that cancellation is successful. On May 28, 2017 when I check my credit card they still charge me worth 311.00$.

I booked through Booking.com for a stay at Hotel U Martina in Prague. I had arranged with the hotel for pickup at the airport. My family and I waited for one hour at the airport and nobody showed up. There were many drivers with signs waiting for passengers, but nobody for us. When we arrived at the hotel, the receptionist said "It's not my problem" that the driver did not show up. My son later told me he couldn't believe the response.

Want to make a reservation? Keep AWAY from Booking. Using booking.com at your own RISK. With booking.com, you'll be NOT booked. Made a reservation nearly a week ago on booking.com. When I tried to check in today, the front-desk staff told me that there's no related reservation for me and all rooms are booked. He asked me to call booking. I did so. I kept calling booking for nearly 15 minutes and finally a guy answered my call. And, he hanged up after checking my confirmation No.# and PIN. I thought it might be bad connection so I kept calling again and again. After about another 10 minutes later, the front-desk staff asked me, "did Booking.com told you anything?"

I booked an apartment in France a year ago, paying a 50% deposit and paying the balance last month. This Monday, with less than a month to go I received an email from Booking.com telling me my booking was being cancelled. I rang them - they couldn't give me a reason that it was being cancelled. And even though if I had cancelled on them I would have had to pay the full fee, if they cancel you get nothing. And to rub salt into the wound my refund is going to take 15 working days to process! I will never ever use them again as the risk just isn't worth it.

Don't rely on Booking.com's hotel reviews. I spent three nights in one of their highly rated hotel in Suzhou, China, and it was a horrible place, and with exception of the hotel lobby, there was a lot of misrepresentation. We moved across the street to a much more comfortable hotel, which I reserved directly on my own while Booking.com ranked much lower, and claimed there was no vacancy for the very dates I wanted. There were plenty of vacancies. This made me wonder about Booking.com. I recently submitted two hotel reviews of places I booked via Booking.com. They published immediately the good review, but has yet to show the one where I mentioned about the hotel's moldy smell and filthy rugs.

Booked 2 rooms at the Scottish Inns in Galveston, TX before going on a cruise. We were with a handicapped friend who is in a w/c and has much difficulty walking. We took it for granted that this property was w/c accessible. It did not have an elevator and had to walk up 3 flights of stairs with our luggage to get to our room, we are 80 and it's not an easy task. We had to practically carry our friend up the stairs to the 2nd floor. Booking.com neglected to state that this property was not handicapped accessible which I believe is against the law. I would like Booking.com to refund us the money for the rooms which was 126.00/rm. for 1 night occupancy to make up for the stress this cause us all.

I booked hotel LarkSpur at Milpitas, CA for 3 days at $811.12. I called 4 days before the trip try to cancel the booking of this hotel. It was not refundable, but I did not see this when book it. I made calls to the hotel, the Booking.com, no refund period, not even the credit for future use. The worst part is the hotel did not even consider the refund. They said everything was handled by booking.com. In this case, it is booking.com that does not refund the money. I lost $811. I will post my problem with booking.com on the internet, Facebook, Twitter, etc. to let people know how booking.com rip off its customers. I will never use booking.com again.

I had booked two rooms at Bukit Tinggi in April 2017 for a family vacation. When we arrived at the hotel the hotel informed us that our booking has been cancelled. There was no intimation to me about this cancellation. I tried to call Booking.com customer care service but was unable to connect. Recently I booked an apartment in Australia and cancelled the booking within the free cancellation period. However the whole amount was charged to my credit card and was refunded after 1 week. In this process I lost around 250 Malaysian ringgit due to foreign currency differential in buying and selling rates.

Made one reservation online for three rooms. Canceled the next day. Seven days later three separate charges hit my account, one for each room, approx. $800 It's been nine days since I've canceled my reservation and still no credit even though my bank says it takes 48 hours at the most to process a debit card credit. This also created five overdraft charges to my account, three for the three separate charges for each room and two for items that bounced because of the $800 debit. I've spoken to Atlantis Reno and Booking.com and was told they will do nothing to help... an absolute mess. I will never use Booking.com again... neither should you.

Booking.com does not represent the customer. It represents the business, such as hotels, etc. No matter what the circumstances, you will not be able to get a waiver if you cancel your hotel booking in less than the time allotted, even if the hotel booked the room you canceled. Also, never accept a room that is non-refundable, because if you do have to cancel, you will lose your money.

I reserved a group of rooms for a soccer tournament through Booking.com. It clearly said I could cancel up until 24 hours prior to the stay and not be charged. About two weeks prior to our stay, we decided on a different hotel and I canceled the rooms (and received email confirmation of the cancellation). Booking.com never sent the cancellation to the hotel so they charged me over $3,000. Now, the hotel says I have to work with booking.com which I have been trying to do for almost two months with no resolution. I would not use this company--I know I never will again.

I made a reservation for a hotel in Santiago. Booking stated that the hotel had parking in their property and that the price you were shown is the final price. Long story short, both of those claims stated in their reservation email were false. I called Booking.com customer service to only get them saying that "they called the hotel but they won't reimburse you, sorry". Booking those not understand (or want people to believe) that I made arrangements with them and not that hotel, and won't help you solve a problem they created by lying when they show you and offer and state the conditions of the reservation. Way to go Booking.com! You definitely lost a customer, and hopefully this sad experience prevents others from being tricked by Booking.com.

Before we travelled to Paris on May 11th, 2017 we received a email from Booking.com offering discount entrance tickets to most popular attractions in Paris. We used this offer for entrance to the museum d'Orsay which we purchased from the main tourist office in City Centre for €12 each. The offer stated that we would be billed on return home which we were but we're very shocked that we have been charged £12 each ticket so where is the discount? Other travelers should be made aware of this.

When we booked a hotel in Koh Phangan with Booking.com we used my husband credit card. I was going there by myself. They charged us 500 nzd. (The full amount.) Then a few days later, I received an email from the hotel saying they can't let me stay unless my husband is with me. (The credit card owner.) Their Booking.com page says nothing about this. When you make the payment, you get no information about the owner has to stay. We asked them to refund the payment, of course they refused it. I was not sure if I went there and pay again, they would refund my husband, so I contacted Booking.com. They said, "Contact the hotel."

Was told they would contact hotel to cancel reservation. They email back hotel. Agreed to cancellation. I got a second email today they can't help me. Website says free cancellation up to June 20th. FYI I cancelled May 15th 5 min after I made reservation and to put more fire on the situation it can be verified I have stayed at this Deerfield Best Western over ten times in last 2 yrs. This is not how you treat previous good previous customers. Bottom line I stopped credit card first time in 40 yrs. They are a not a company I'll ever do business with. I've asked for owner Mr. Patel to return my complaint but I guess he doesn't know how to talk or run a business. No response like the other customer's complaints. Booking.com and hotel double talk. Thank you for listening. Very bad company. I always dealt with Hotel.com. Never had a problem which is from what I understand is same co as Priceline Expedia so why such the???

I was looking for a hotel in Madrid and I pushed the "reserve button" to see the additional charges which I always do with other websites. It says, "Don't worry you won't be charged yet" under this button. So, I gave them all the information they asked. Then, they charged me. After I realized it I immediately tried to cancel, however, it says that my booking is not refundable. I couldn't even confirm the total price when they charged me. (I've never seen such a thing.) I called them, a lady from customer service talked to the hotel and confirmed the cancellation and transferred me somewhere else. Now, I've been waiting on the line for 1 hour 35 min! After 1 hour 35 min, they just hung up!

Sadly I tried calling Booking.com after booking hotel reservations and then finding the rates cheaper. They have a price match policy listed and cant get through. Also it said after the first booking if you accept their newsletter, you get $25 off your next booking, well three more bookings later and nothing. When you send a "Note" you get a generic response with the last line saying if you need more information, you will hear from someone shortly. Hmmm. Oh well, I will deal with the hotels directly and no longer consider Booking.com for future travel.

Have the same experience as many others who posted on Consumer Affairs. Deceptive advertising. I booked 3 different resorts for a trip to Tahoe, Napa, San Francisco. "FREE CANCELLATION" kept appearing...nowhere did it say my credit card would be charged immediately for a prepayment of 1 night at each hotel. When I saw my credit card transactions, I had multiple reservations at two of the hotels. I am still cleaning up the mess. I always have "putting in dispute with my visa company" in my back pocket...but what a nightmare. I have subsequently re-booked the 3 resorts directly with the hotels.

Booking.com doesn't show the exact photos of the property I booked with them but when we arrived me and my family we found the hotel ''InTown Suites Houston'' very unclean and full of roaches. I left the hotel after half an hour. The hotel administration were so rude. And booking didn't support me in refusal of charging me. They are careless about their customers. I wouldn't recommend it to anyone.

I try to book a hotel to Hong Kong 2 rooms for £626 which I finally booked and confirmed. The website clearly stated that it would cost £626.00. I was charged £689.00 and this is £63.00 overcharged for taxes and fee which they have never mention when you book it. At first I search on Hotels.com to see what is their price to Booking.com. Hotels.com charge £606.00 every rooms in the same date. This is £83.00 different now so I call up Booking.com, put me on wait for 15 minutes. Asking me all rubbish questions and finally asking me what am I calling about. I ask about the price comparison and on their website. They said they will beat any website which is cheaper than them. They ask me which website and I told them Hotels.com.

When booking a reservation, I was presented a date where a cancellation fee would take effect. I found out AFTER my purchase there was an immediate cancellation fee. I had tentative plans and it appeared to be a no risk reservation. I honestly feel this is either deceptive or at the least incompetent disclosure of fees. I understand it must be difficult for them to broker with so many independent hotels, but I just got ripped off. I will never use Booking.com again.

Well Booking.com is great service which I have used and trust your judgment. We stayed in New City hotel (not) in Stratford. Really it should not be on your books. It was not a good experience. Very dirty, asked online what requests with food, they have no choice. Well you would not really eat there. Blood all in bathroom. I feel it is letting Booking.com down and should be off the books.

I have used Booking.com in the past very successfully and the reason I have used them is because they advertise everywhere on their site that there is no booking fee and no fees payable upfront. However today when I made a reservation online the full amount was deducted from my credit card although all the way through the process it was shown "No payment required now" and even while completing my details on the payment screen there was a note saying "No CCV required as you will not pay anything now."

I will never use booking.com again. I booked an overnight stay for my husband and I at a hotel close by Toronto airport as we had an early morning flight the following day, the confirmation I received from Booking.com stated "Free public parking is possible on site, (reservation is needed)" which was the only reason I booked this particular hotel. I asked them for verification of this as we needed parking for 9 days - it took 3 days for them to respond and then all they said was that I needed to contact the hotel myself.

I booked Sweet Home Sandy Springs through booking.com, but owner was unable to fulfill reservation. Sweet Home Sandy Springs is NOT a hotel I found out later, but an apartment that some guy rents out. Booking.com assured me that I would not be charged anything. However, two weeks later I noticed a charge of $900 to my card. I contacted the hotel owner who said that I would be refunded but gave no reason as to why I was charged. I tried calling booking.com three times but only had someone answer once (Erica) and she could not hear me and hung up on me. I have a bad feeling that Sweet Home Sandy Springs is some kind of spammer. I notified my bank and will also contact the Better Business Bureau to find out what else I should do to have this investigated. I have used booking.com in the past with no issues, but will most likely never use them again. I'll stick with Onetravel.com or Trivago.

We recently made a booking for a hotel for that night. Afterwards, I immediately called the hotel to verify the cost for our pet as Booking.com did not verify. The pet cost was NOT a problem. While on the phone with the hotel I asked about their hot tub. "Oh, our hot tub is NOT working". "Ok, please cancel our reservation as that is WHY I wanted to stay at that hotel." "No sir, you have to do that with Booking.com."

I booked a two bedroom apartment with separate sleeping area in den. This property was certainly misnamed as "The Best of Vancouver". There were five in our party in age from 17 to 88. Upon arrival at the given address the concierge had no idea about this property. I called the number given but no answer so I called Booking.com. The customer service person was nice and said she would try to contact the property but she also had no luck. At this point they offered to rebook us. We asked for three rooms since we would have essentially had three with the den, this request was denied. Basically being on the street we accepted the offer of two rooms and Booking.com said they would pay any difference. We then booked in a hotel that had small old rooms without refrigerators or any method to cook so all our groceries were spoiled.

I booked a night in Atlantic City through Booking.com and should have listened to the warnings here. It was to Tropicana in Atlantic City. They said I could cancel up to May 24th. I cancelled May 29th and was still charged by TropWorld. As a result my other check bounced and I was charged $35. I called Booking.com and they agreed and refunded my nights stay that I cancelled in time, but still out $35. So don't believe the free cancellation nonsense, they will charge you anyway. Very shady operation.

We booked an apartment in Amsterdam in Feb, 2017 for a vacation in May, 2017. We received confirmations on 2 occasions prior to our scheduled trip. The day we were leaving for the airport in NYC we learned that Booking.com had canceled our confirmed reservation and were suggesting an alternate location. After quick research we discovered the alternate location was completely unacceptable based on location and type of apartment. They suggested 1 other option, also in an unacceptable hotel and location. Having nowhere else to stay, we accepted one of the options and were then told we needed to book it ourselves online. Since by then we were in the airport, booking online was not an option. We ended up calling a friend, who helped us book a lovely hotel in the center of town. Unfortunately it was twice the price. We will never use the services of Booking.com and suggest that all those reading this review do the same.

I made a reservation for my hotel room on Booking.com at the Ibis Budget Limoges France for a seven-day stay and decided because of my extreme fear of flying in airplanes to cancel the reservation the following day. I called Booking.com's customer service and the representative said that the hotel does not give refunds. I canceled the reservation more than 30 days before my expected arrival date. The reason why I decided to make a hotel reservation on Booking.com's website is because of a recent televised promotion that I watched the advertisement stated "Free Trip Cancellation," there was no mention on any restrictions. The Hotel Ibis Budget in Limoges, France has plenty of time to rebook the room. These crooks got away with stealing my money.

I booked lots of times with you with no problems whatsoever, however I am totally disgusted by the way I have been dealt with when I booked a villa in Praia da Luz, Portugal. The booking for Casa Secreto was confirmed but they later offered a so-called upgrade which was not, more of a downgrade. When I said that I would prefer the original booking which was confirmed, I was told that our booking would be cancelled. On Friday May 5 I contacted one of your representatives who agreed that this was not acceptable and promised that this would be dealt with as soon as possible. As I did not receive any communication by Sunday 7 May, I phoned your company to find out more information only to be told there was no booking.

The Booking.com does not post very negative comments for other travelers and that is why you may get booked some properties with problems such as no WiFi and dirty bed sheets. The Booking.com's wrongdoing hurts travelers. For example, I have experience with the booking at Hospedaje K'uchuwasi Backpacker, Peru. My comments were not posted for other travelers because I have low rate due to no WiFi and dirty bed sheets. The Booking.com sent me a message and claimed that my rate was posted for other travelers but I checked and only I can see it when I logged in.

Recently my wife and I had a short break near Paris. Due to return to England on the Friday, we decided we didn't want the hassle of driving up to the Midlands so we booked a hotel at Pevensey Bay through Booking.com. We filled in their form and because I'm disabled (COPD lost 75% lung function) we also filled in their information box to let them know of my disabilities and very limited mobility. Friday came and we presented ourselves at the hotel. The hotelier could clearly see my condition and showed me a very steep flight of steps going up to our intended room. She explained that this was the first flight and there were a lot more (nearly 40 in all) to the room a the top of the hotel. Impossible for me, it would have killed me.

It is becoming quite obvious. Booking.com do not check the product they are selling, you will find something very different from what they are stating on their page. This weekend after spending one night at a disgusting place & finally agreeing a refund for the second night we booked an apartment with booking.com again (for the last time ever).

After many calls to Booking.com, I requested to speak to a manager. She was incredibly helpful and took CS to the next level. She worked with my and exceeded my expectations. After being taken care of by her, I would definitely give them another chance!

Made a reservation for Ed and Ellen's Lodging on Big Pine Key, FL. Showed up on time, 6 PM, there was no-one available to check us in. Spent 1.5 hours calling and texting the facilities' posted numbers, with no response. There was a guest in the subject apartment, who could not get a response either. He mentioned that he planned on being there 3 more days. With no other choice, apparently a guest already in the room, we left to find other lodging. Neither Booking.com nor the lodging have responded, in any way, to my request for crediting the deposit they charged to my credit card. It has been nearly 2 weeks. Disappointing that Booking.com has no apparent mechanism to protect the customer when the lodging fails. Do not understand the complete failure to respond.

Booked a hotel in Portugal and had the worst experience ever, so much I had to cut my holiday short! Booking had great reviews. All of which must be fake, I've never seen so many 10's. I didn't research this just took the rating at value! Awful hotel, stinking, small, middle of nowhere and noisy! Booking told me I could get rebate if I wrote to them, just the most useless waste of time! Book elsewhere!

We booked three motels through Booking.com and upon arrival not one had our reservation. We had hard copy of our confirmations so multiple attempts to locate the reservations were done. None were found. We were lucky that each motel had a room for us, but we would prefer that Booking.com actually did some booking.

I booked a short stay in Corfu for three adults, I received three bookings instead and my credit card has been charged three times! I certainly did not put my details in three times and two of the bookings were made at exactly the same moment although the operator I eventually got to speak to thought that this would be a feasible option! Clearly the problem has been with their system but trying to get any response via email or phone has been incredibly difficult. They are now telling me that it will take four days to check their systems so they will email me a response. I then contacted my credit card company and thankfully, BARCLAYCARD can see the ridiculousness of the situation and are fighting my corner. I've used Booking.com previously but never again, their customer service is non-existent and customers are left high and dry when problems occur.

I recently booked a hotel in East Ham for 4 nights and was told that I would not have to pay until the evening. When I arrived I was told my booking had been cancelled as they had tried to take payment from my card, which had expired and I had a new one. Instead of ringing me to ask for an update as they could see the card had expired they emailed me which I did not see as I was driving to the venue. This caused upset, worry and more work in having to try to find somewhere each night for my friend and I as most hotels were fully booked due to a huge seminar at Excel. This is not satisfactory and Booking.com could have seen the card had expired and rung me, in fact they did this to two other couples at the venue. I certainly had no apology when I called them, no response when they said they would find somewhere else for us. I therefore will not be using their services ever again.