Booking.com Reviews

Booked an apartment in Sardinia through Booking at £950. I found EXACTLY the same apartment and exactly the same full details with a different site at £695. Went through my account (I'm a Genius Member!) and filled the form online - their reply was the deal was different as I had to pay 30% non-refundable deposit up front. Total lie and it was their excuse NOT to Price Match. Not only this is a joke, isn't it illegal to advertise something they don't offer? Beware!

I have been a loyal customer for Booking.com for years (a Genius member!!). Things were ok all this time as I never needed their support or help and they were happy earning their commission and sending me reminder to book more through them. Until last Dec (2018) when I booked two rooms at Doubletree Hilton in Fiji for five days family holiday. As soon as I booked I realized that Hilton Resort Fiji is more convenient as location. I immediately cancelled booking at Doubletree Hilton (cancellation was allowed and I was within the cancellation time frame) and got a confirmation of cancellation on the spot through Booking.com system.

We booked three nights at a hotel in Costa Rica through Booking.com. We encountered multiple problems with the hotel - to sum up: dirty and not safe - and left after the first night. We reported all the issues to the hotel and tried to get our money back for the last two nights before we left but were given the run around by the hotel. We then asked Booking.com to help us obtain the reimbursement and received the following response: "Resolving complaints after check-out is challenging and less likely to result in compensation. In the future, please communicate any complaints to the property during your stay as the staff are there to ensure that your stay is comfortable." How offensive! We will never use Booking.com again and would not recommend them to anyone.

Be careful if you are interested in budget hotel. Some are dishonest and try to cheat. When I arrived Oriental Pearl... in Chungking Mansion. This hotel overcharge me and ignore booking paper. Booking ignored to help and all they wanted is money. Even my record of Booking never have any problems, I never cancel hotel, and pay every correctly. Customers wrote the review of this hotel on Booking that they charged the price and double charge, also didn't accept credit cards. Booking never help you or listen to you. Never use this site on holidays period, because some budget hotels might be dishonest to you. The hotel wants new customers who are ready to pay more. Book with trusted hotel even it's expensive if you don't wanna ruin your holidays. Booking lets many bad hotel on their site.

We have just recently booked a hotel room through Booking.com. They advertised this room with "Breakfast Included". When I received the confirmation through via email, we were then told that Breakfast costs extra at £9.16 per person, per night, incurring us with a further £60 cost. When confronted, Booking.com refused to do anything about this, and the hotel would not cancel our booking, leading us to believe that they are in on this scam too. Having to go through European Citizen's Advice Consumer Helpline at the moment to try and get this resolved. Judging by the reviews on here, I don't even know how this company is still able to trade. DO NOT BOOK THROUGH THIS COMPANY.

Long term reservations were made for my husband and son for a job. An emergency arose and they needed to leave. Manager would not undo the prepaid charges without Booking.com calling to change the dates to undo the long term reservation. There is a phone number for the motel, but they never answer the phone. I asked the agent if she would be willing to call my husband and have him give the phone to the manager. She agreed and all was taken care of in one phone call.

The treatment Booking.com provided me is unacceptable! We stayed at a hotel that we booked through Booking.com and the power was out all night long. The hotel told me to contact Booking. Did any type of refund. Booking then tells me I should have addressed it at the hotel which I attempted!!!! Booking should stand behind their clients! Some sort of refund should have been provided to me!!! I’ll never use Booking again!!!!

I tried booking again just to make sure I was wrong, but when I tried again it still sets automatically to 2 people. I don't know how it got switched to 1 person when making my reservation. When I tried fixing this issue, I felt like I was bounced back and forth between Hyatt Ziva Cancun and Booking.com without much effort to resolve or accommodate this issue. First I was told from Booking.com that it would be final price of $1278 when adding 1 person. Then Priscilla got back to me saying it would be like $1600 when adding 2 people. When I got back saying I would like to add 1 person for $1278, I was then told that's incorrect price. The same room for same date and 2 people is listed for $1278 for 2 nights and I feel ripped off paying $1568 for 2 nights. At this point I can't even trust Booking.com that this is the correct price and that they even tried contacting the hotel to resolve this.

This company does not even deserve one star!!! They have been so unprofessional and cheaters. We had our reservation confirmed before reaching the destination with complete payment done. As soon as we reach our destination they tell us reservation is cancelled without even prior notification. They gave us two options: 1. Unacceptable accommodation far away from where our original stay was at. 2. Full refund with complete cancellation. We chose the 2nd option and it's been more than 20 days now and we haven't gotten our money back. Nor does the manager reply to our multiple emails we sent. They are just here to loot everyone's money without any quality.

Booking.com is thieves. They advertise and list accommodation that does not exist. Bogus photos. Scamsters. I paid for accommodation with Booking.com. No refund. No apologies. They are rude and arrogant. Don't book with them. Bantry Bay Luxury Apartments in South Africa was a bogus holiday advertised. Booking.com is aware of this. They don't care that tourist are left stranded. Customer service does not exist. Thieves. As a family we were left stranded. Be careful.

Made a reservation using the Booking app. I selected the room with free cancellation before the upcoming date. There has been zero mention of prepayment but after an hour, surprisingly, I just received a prepayment on my CC! Outrageous, as there was absolutely nothing about prepayment. I called the hotel, and confirmed that hopefully I cancel the reservation and get this ridiculous charge off my CC. Save yourself and do not trust this company.

As property owners, Booking.com would get an absolute "MINUS ZERO" if I could rate that low. Even after we verified all our info, "a million times", Booking.com has not transferred payments from our guest since September. Booking.com owes us thousands of dollars. To add insult to injury... Booking.com will not even respond after numerous emails, voicemails and after we scanned requested documentation to Maximo ** in the finance department. Property owners don't use Booking.com if you want your own money from your guest that have already paid you. "Booking.com charges your guest money, Booking.com gets paid and Booking.com does not pay the property owners.” Booking.com steals property owner's money. Booking.com owes us thousands of dollars!

Booking.com does not accommodate customers. I booked 2 rooms at the Crown Plaza in Times Square on December 30th. It was a non-refundable booking. Within 1 hour of making my reservation, I called to cancel one of the rooms. I was on hold for 20 minutes and had to disconnect due to time constraints. I called the hotel and they mentioned that they would refund my room but I had to go through booking.com. On 2 occasions I was not able to get a refund. Booking.com would not allow me to talk to a manager or someone in charge. They are not customer service friendly at all.

We booked hotel through booking.com and paid for our booking. When we arrived at the hotel the reception told us that booking.com overbooked this hotel and we were not the only ones. They already did it to others too. So we had no options but to book another hotel and it was already night. Next day booking.com representative emailed us to say sorry for all this and they will pay us back our money plus the difference we had to pay extra. But they did not return our money, in other way they stole our money. Already the last 4 weeks we emailed them 3 times to give us our money. We have been booking with them at least 3 times per year for the last 7 years. When everything goes ok of course you be okay until something goes wrong. Beware of booking.com. We will continue to inform people on other media links to avoid this company.

They charged me even though I cancelled 24 hours in advance as stated on the confirmation, called and they did not resolve the problem, they called the hotel and said they did not want to remove the charge.

My husband and I booked a double occupancy for 9 nights stay with Booking.com in Grand Riviera Princess. I have been faithfully using this agency for years. Upon payment I received a confirmation of the dates secure but did not show the number of occupants, only the max amount of guest in the room. So as far as I knew I understood what I booked to be accurate. 9 nights stay for two adults. The number of persons in the drop box said x2 persons. As well next to our suite choice I picked had two small people emojis. What would anyone think of this? That they booked their hotel properly.

I booked two nights at the Nouveau Inn Hotel in Ho Chi Minh based on the photographs and reviews on Booking.com. The hotel was filthy with stains on the walls, window and even cobwebs of the walls and my room looked nothing like the pictures. But the worst thing was that I was given a room on the 8th floor and it turns out there is a prostitution joint called “Happy Massage” on the 9th floor which is open until 2 am. When I complained the reception staff laughed at me. The bed was so hard. If you knocked on it it sounded like you were knocking on a wooden door. I tried to cancel my second night but the hotel would not return my passport until I had paid both nights. I wanted to complain to Booking.com but there is no way of contacting them. I am so disgusted by their service that I will never use them again.

I have noticed that when booking on Booking.com, they charge in US $ and the property asks to pay in their national currency. For example Thailand 100 TBH is equal to 2 US$ on the day of booking. On arrival it goes up to 150 TBH to 2 US$. So the guest is paying point 50 TBH more to the hotel. Why does Booking.com just not show the price of the hotel per night in the relevant currency of that country. Then at the time of arrival the guest exchanges and pays in that respective country's currency. Also most hotels add on taxes but want to be paid in cash. WHY. They collect the tax and keep it for themselves. Travelers think that those countries are cheap but it's not the case. I find that Booking.com is looting us. Please do your research and understand what I am trying to explain.

For the love of your health and sanity, do not use this service. When indicating a special request, do not trust their responses, they will surf on fine print to avoid their miscommunication and poor template details. Staff are powerless as supervisory body is non-existent, and the request to escalate your concern is further denied. There is no addressing the issue, the inconvenience they cause, and then blame is passed between them and the hotel property, nobody wanting to take responsibility. They carry on like they are not a business, and just a facilitative platform, book through them, deal with the hotel. But it is them, Booking.com, that creates the miscommunication and then back away. Cowardly, rude, poor communication, poor management, powerless staff. DO NOT USE THIS SERVICE.

Booked a bed and breakfast "Richmond house hotel Cardiff", with Booking.com. When I arrived there were no washing facilities, the toilet was shared and no bolt on the door. Not fit for purpose, so I could not stay and travelled home. the next day contacted Booking.com and credit card to cancel payment. Booking.com offered 50% refund, not accepted. I have just heard from my credit card co (RBS Mastercard), who have now said that as the payment was to a third party they cannot refund. The whole point of using a credit card was for the protection it should offer if there is a problem. This is a loophole that the credit card companies are hiding behind and the FOS need to close this.

After mistakingly booking the wrong date, I contacted the property to advise and they said they would happily refund it, as they couldn't offer the date I was after. They informed me to cancel via Booking.com. I cancelled the booking straight away and due to the booking being close to the check in date, it said it would speak to the accommodation. 5 days later, I received a call asking when I would arrive. Booking.com never spoke to them, and as the booking date arrived the venue didn't want to offer a refund as they had a vacant room and after calling Booking.com, they said they couldn't do anything about it. Their service is so bad, and as you can read on so many review sites, this is a common story. It was a $110 lesson. Please don't ever use this service. I would rather support and use a business that actually wants to provide a good service.

Booking was made and confirmed through Booking.com. However was notified by the hotel that the rates have now increased, and if I was not happy with the new rates, they would cancel my booking. No point booking early and locking rates in! No reply from either email or phone enquiries to booking.com. Took a closer look to the T&Cs and realised that any complaints are to be made directly to the hotels and Booking.com does not take any responsibilities. Will not use them from now on.

I booked 12 months in advanced, free cancellation, no prepayment required. Within 4hrs money taken from my account, Booking.com keep saying, "We are looking into it," but never let me know, I have to keep calling, hotel say it is a holding fee, bank says, "Nope they have taken your money." Cancelled the booking, hotel still contacting me asking if the dates are correct, and still not money returned. Not happy.

On the 21 December 2018 my family and I checked in at The Gallivant hotel Times Square, much to my surprise upon check in that the hotel had charged us an additional $400 as collateral should anything break during the stay. This was never disclosed to us when the booking was made. We initially booked two nights and two room as we are a family of three. We booked a deluxe room as they call it and received a room which had the following: A view of nothing at all. A broken bed. Dirty toilet. Wall that had stuff smeared on it and was not cleaned up after the last guests. Chipped walls. A door that was broken. Cupboards that paint was missing. Dirty floors.

I booked and cancelled a reservation at Place des Vosges I on 12/03/18. Received an e-mail from Booking.com that my reservation was cancelled free of charge. Imagine my surprise when I received my cc statement & found the charge of $930.55USD on it. Called this company & they said property was responsible for refund. Each time they call the property (PNL properties-Paris) there is no answer. This has been their response each of the three times I have called for a refund. I opened a dispute with my credit card company and will have them handle it if I do not receive a refund today, Jan. 3, 2019. Never cancel your dispute with your cc company before receiving a refund. Citibank stated they will not reopen a dispute if you close it without receiving a refund. The 1st Booking.com agent asked me to do this! So glad I called customer service at Citibank & they advised me of the consequences.

I got onto Booking.com to make a reservation at a hotel for New Year's Eve. I noticed I had put in the wrong days (12/30-12/31), corrected the mistake (to 12/31-1/1), and didn't know I got charged for a no show until I checked in to my hotel on 12/31! When the front desk manager told me, I was a bit confused. I contacted Booking.com about the mistake yesterday, 1/2, and was told since I did indeed receive a 'confirmed' email regarding the incorrect days, there was no reimbursement/refund. I never 'confirmed' these incorrect days, and didn't know an email was even sent until I went in and looked once this was addressed! Bad customer service all the way around from Booking.com. They didn't listen. It isn't my fault there was a glitch with some stupid algorithm on their website. I just wanted a refund, and I was told it wasn't going to happen. Never using Booking.com again, and am telling anyone that will listen. Deleted the app from my phone.

I had a problem with a hotel reservation which, in short, got cancelled as we were late with our flight (2 hours late). Some details. The hosts did indicate check in would be till 21, so that's ok, although they were fully aware we'd land at 20:25 (ETA) and thus they could've been proactive, forewarning us about the dire consequences of flights being delayed (we were, by 2 hours, landing at 22:30, not in the early hours of the morning anyway), instead of merely taking the money. I texted them that we'd be late: radio silence. Then I called (international tariff applied): they said there would be no check-in after all and said I should call the owner whose number was on the Booking.com email. There was no such number, so I had to call again (international tariff again). They told me they'd send me the alleged owner's number, sending me Booking.com customer service number instead.

Beware of Cebu Hotel Chungking Mansion Hong Kong & Booking.com. I am a new customer of Booking.com. I immediately cancelled a booking 30 minutes after booking because I thought I was paying Hong Kong dollars on Booking.com for the Cebu Hotel in Hong Kong, but I was charged NZD. I replied continuously to Cebu & Booking.com that I was sorry and it was an honest mistake. They refused to listen and charged almost $1000NZD for not staying at the hotel. If I would have known that the cancellation was not granted, I would not have booked a much cheaper hotel.

We have booked a hotel in Dubai but without informing booking.com has canceled the hotel booking on the spot. No support from customer care. They said we can't help out. Don't plan your holidays with booking.com. They will give you on the spot shocks which will ruin your trip.

Hey peeps, I went to Shymkent and Taraz in Kazakhstan (with one other person). In Shymkent, Askar hotel was located as indicated by Booking.com (b.com) but unfortunately the room was cold. We asked the staff to turn up the heater twice but not much had changed. So be aware, booking at b.com does not necessarily mean that you are safe from freezing. On the other hand, this is of course hard to control for b.com. No partner will tell them so easily that they have non-working heating systems.

I would like to express my disappointment at Booking.com. We had booked and paid for accommodation for 1 night in St Lucia South Africa. On our arrival we were told that there is no booking and it must have been a mistake. We had no telephone number to contact anyone at Booking.com. The hotel 100 Mckenzie Street contacted them on our behalf via email. A person called from Booking.com and offered us alternate sub standard tented accommodation which was not acceptable. All they did was apologize and did not try and even find alternate accommodation that was acceptable. We were forced to take the refund and return home. When asked what happened? We were told this booking is under investigation. We have not heard from them since. The refund was paid speedily but that was not what we wanted.

I signed up to host with Booking.com. I have been on other sites such as VRBO and AirBnB for nearly 5 years and I am very pleased. I decided to cancel with Booking as it was not a good fit for me, owning a whole house rental. After cancelling my membership, they blocked my calendar on all sites where Booking was originally synced, for an entire year. I wasn't aware of what they had done until I had lost 20 nights of reservations. I have since made the corrections to open those dates, however, the loss of income and potential bookings are gone. This is our livelihood, needless to say, this has really hurt us financially.

Used booking.com to book a hotel for an overnight road trip. The booking stated that a cot, and breakfast for 4 would be included. They also claimed lowest price and “no charge” until you get there, leaving the impression that the reservation was far more flexible than in reality. When we got there, the clerk let us know that the base price was inflated by $40 (about 27%) and that none of those things were included. (The hotel didn’t even have a breakfast area) And that he was bound to the price. The kindest desk clerk on earth helped us to cancel the “non refundable” booking and start over for the honest price. He also let us know that earlier in the day there was a family who had a booking.com reservation and paid half what we did. He couldn’t explain the algorithm. For my part And from now on, I will always call the hotel directly. Stay away from this misleading site!

Booked a room over 30 days ago with Booking.com. Have a confirmation number and a PIN number. Got to the hotel they had nothing. They had one room left. It was disgusting. Had a miserable weekend. Going to remove the app for booking.com and never ever ever use them again. They had one job to do and they couldn't do it then their customer service told me it wasn't their fault. Wrong answer. Thanks.

WORST! We booked on Olive Tree Residences 3 months before Dec. 30, 2019 but cancelled our booking at the time we were there for check-in. Our family supposed to spend new year there but ruined by Booking.com. Don't use their services for they will ruin your vacation and will regret it entirely!

We book about 50 nights per year via Booking.com. We booked a hotel in Jaipur and authorized a charge to our credit card for the amount that Booking.com advised (written in blue) plus taxes. It was only when we called the hotel to book a taxi that we were told if the INR8000 surcharge that would be applied. Apparently this is written in fine print on the confirmation email sent by booking.com. I would question if this is legal. Heather at booking.com was extremely unhelpful. I will never use this site again.

Misleading price quotes on Booking.com!!! We booked over booking.com a hotel in Jaipur, India and their site quoted for one night Chf 90. My credit card was debited Chf 90. When we arrived at the hotel we had to pay an additional Chf 110. Reason was a clause in the fine print on the hotel website that additional charges per person will be charged. No mention or reference on booking.com of these additional charges. Booking.com didn't assume any responsibility. Be careful, the quoted prices at booking.com are misleading! I will never book with them again. We used to be a regular customer.

Booked a hotel and needed to change the date by one day. When I changed the date online, it canceled the booking altogether. I needed a room for our family in NYC so I booked another hotel. Same site. Went on our trip. Booking.com charged us for one night saying we didn't cancel. Also, there were lots of hidden fees and we would have come out cheaper to just book through hotel. Don't ever use this site. I should have gone to the reviews first.

Reserved a room for Nov 30 2018. I was charged twice for the same room. When I contacted Booking.com they said 10-15 days, then they said 5-7 business days for refund. Till now have not received the refund. Very frustrated. Horrible customer service. THEY ARE A FRAUD AND I BELIEVE THEY STOLE MY MONEY.

My family used the site and reserved a room at the Fairfax Hotel in Washington DC. The price quoted by Booking was $101 with no additional fees and advertised that this is the price I would pay. It turns out that the price I paid was $170 due to an additional $70 in fees not shown on booking.com. Luckily for us, our trip was for one night but if we booked for a week and found out that our hotel stay would’ve been an extra $500, our vacation would’ve been ruined. I just don’t want someone else to fall victim to their misleading advertising.

Booked and paid for our hotel in Playa del Carmen, Mexico. Nice hotel, great staff; however, Booking.com kept our money instead of reimbursing the hotel for a 6-night stay. Sitting in the hotel lobby now, trying to figure out how to get our refund in order to pay hotel stay. Huge headache!

I booked hotel for two nights a week before we were supposed to go. The day after I got sick and called booking.com to help me and changed the date for the weekend after and they sent me an email that the hotel agreed to change the date and whether I want to confirm and I called them and confirmed it. Now, the day before the hotel send me an email that my booking was a no show and they charged me a night for that and that I don't have any booking for tomorrow. I am very disappointed.

Booking confirmation **. Price drop of 30% in one week – price drop guarantee refused. I booked Swissotel Hotel Phuket Patong Beach on December 19th 2018 for 6 nights for THB 38,908.88, room category Premier Pool View Room (the lowest category room) including breakfast, which is a non-cancellable booking. Yesterday, December 27, 2018, I searched Booking.com website and app for the same property – the Premier Pool View Room is sold out. The higher category room Swiss Advantage Room is available for the same dates, including breakfast, on a non-cancellable basis for THB 30,854.10. I called your call centre for a Price Match discount and got the following message:

We are on vacation and yesterday we checked in to Southwind Townhomes in Biloxi Mississippi. We arrived at 3:30 and checked in at 4:00. We went to the office with complaints and they already left. Even though the sign said open until 5:00. I called the number on the door and told Mary the townhouse was not cleaned. It had poop on toilet seat, blood on soap dispenser, food in cabinets, dirty refrigerator, napkins in sofa beds, stains on bedding. The entire home had a stank, and there was mold on the backside of the TV in upstairs bedroom. She told me she would contact owner Eric and call me back. She did call back within 15 min but when we stated we was not waiting until the next day to get the house cleaned and told her we wanted a refund she threatened to call cops.

I booked through Booking.com last night for a trip to New York next Oct. I clearly selected the pay at property option & confirmed my booking. Went about my business & thought no more about it. Until I was contacted by my bank this morning about fraudulent activity on my account, it appears that Booking.com sent my details to the hotel with a nonrefundable booking & authorized full payment to be taken. I did not approve this. I rang them straight away & was told firstly that the payment was pending & asking me to contact the hotel to have them cancel it.

I booked a hotel room in Singapore from a Philippine website. All the charges were in Peso which I am ok with. The cancellation fee was Peso was 832.65 when I cancelled 30 minutes after booking as my daughter said she could put me up. Then I got a message the cancellation was SGD 832.65. Nowhere in my booking was any mention of Singapore dollars. The Booking.com guys said, "Contact the hotel to sort it out." I have but not surprisingly they have gone quiet. Now I raised a complaint with Booking.com saying they were primarily responsible. They have since gone quiet. Any bright ideas what I can do next other than contact a lawyer which will cost more money. I noticed on my credit card that they have charged SGD 930 - not even the 832.65.

I chose booking.com to book two suites at a hotel in the BVI for the "guarantee", since I never stayed there before. The hotel didn't have any suites reserved upon my arrival, in fact, they didn't have suites as described by them or booking.com at all -- and booking.com should have checked that before they guaranteed it. (Besides the hotel shouldn't allow it booked either.) Booking.com was supposed to refund my stay, but it took six months of fighting for a refund from the director who complained about the amount of the refund -- as if that was my fault, and then he only gave me a partial refund. His only care was whether I would give booking.com a good review. The answer is no. Not after that experience. I won't use them ever again.

I recently made a booking on Booking.com for March 2019. Booking offers the 100% refundable should I decide to cancel. As my travel dates were so far off, I decided to take advantage of the offer of 100% refundable cancellation should I decide to cancel my reservation. The booking was made in late November 2018. Okay, I did not notice the small print... It said that the hotel I was booking was authorized to take a deposit or the total amount of my booking... Well I certainly did not expect to be charged the full amount in November 2018! 5 months away...

Customer service was horrible, staff was horrible and Booking.com are liars and thieves. Booking promised me that after booking my room for the wrong date they were going to follow-up until they were able to resolve the issue since it was done 2 minutes prior to me calling them. They didn’t call me back nor did they follow up. I am starting a post on all travel site to protest against using Booking.com. To be honest you don’t save any money using these sites. It’s best just to go through the hotel itself because usually the price is cheaper and there is always more flexibility. Booking is a lose, lose situation. They took money for a stay I never went to.

Such a pathetic experience booking stay from Booking.com. I booked a stay in Goa from 29th Dec 2018 to 1st of Jan 2019. When I tried to reach the property I booked phone number they provided was switched off all the time. And when I said the same to Booking.com customer care they didn't initiate the process to refund as the policy was non-refundable. None of their clause says if the property is not reachable they have to refund. They are the big time cheaters. Don't ever book property in Booking.com.

AVOID! After being sent a link by a friend offering 10% off for new customers, I followed the link where it said minimum spend £40 receive 10% off as a reward. No other T&C mentioned or link to any given. After selecting my hotel and room type I saw a note saying 'Great choice... Receive your reward after we confirm your stay' so I went ahead with my booking... But when I received the confirmation I saw the 10% had not come off the advertised price.

I booked a hotel through Booking.com five weeks in advance but had to change the date to a day earlier. I attempted to make this change within the hour of my initial booking. I was told that I would be charged regardless, though they would try to contact the hotel on my request to make an exception. I was emailed back by them promptly stating that the hotel was unable to accommodate this request. In speaking with the hotel, I found that no request had been made. I am now paying for two hotel rooms simultaneously at Christmas, where I just wanted to provide a nice surprise for my daughter. I am very disappointed and would appreciate if someone from Booking.com would be accountable to this. This completely broke Christmas for us this year. I can't state how disheartening this is.

I am new to Booking.com and got "sucked" into its promotional. I recently have to change a booking due to family reason, the website "pretended" to negotiate with the hotel and then come back to say that the hotel is unwilling to change the booking therefore I am to forfeit all the funds paid upfront. Yet when I contacted the hotel concerned - expensive overseas call - it is the Booking.com. Don't be conned by the pretend niceness.

We reserved a non-refundable room. The day before we were to leave we found out the area was under extreme weather warnings and tornadoes had touched down in surrounding counties. We called booking.com to try to get a refund because we would not be able to leave. We even asked if we could delay a day until the weather cleared. My wife filed a complaint and they said they would get back with us. We were told the morning we were to leave that the weather was not a good enough reason and had to pay a cancellation fee, which was the full cost of the room. Crazy and not worth dealing with to get a better deal. Even the hotels do not like dealing with them. When I called my hotel they would have had no problem cancelling but booking.com refused. I hope someone reads all these terrible reviews and does something to help consumers scammed by this company.

Paid for and checked into hotel. On arriving wife used bathroom - called me in. Basin sink had hole in so water went straight on floor. Toilet seat fell off. Shower was hanging off wall. Rubbish left in draws. Bedsheets not changed. So we checked out immediately. Asked for refund. The hotel told us to talk to Booking.com. We did no help whatsoever take money and no help in situations like this at all.

Booking.com took my money. The product that I had paid for was not delivered. They refused to correct their error. They have not refunded my money. I believe it to be a criminal organisation. Never use Booking.com.

Made a booking, and had to cancel due to unforseen circumstances. To date I have not received a refund. Do not use. It has been over 1 month now since I canceled and Booking.com are not doing anything at all sir.

I had made reservations for a small hotel near my military base for my girlfriend and I to stay during New Years. Due to unforeseen circumstances, I need to be back in NJ during that weekend so I tried to cancel my reservation. The reservation I made was non-refundable so I figured it was a lost cause but worth a shot. I called Booking.com and originally they seemed very helpful, confirming they would call the hotel GM the next day because he was not working at that hour.

We booked for November 19 to 23, 2018 thru Booking.com but because of unforeseen event, we had to cancel our booking. They confirmed our cancellation but to my dismay, they still deducted the whole payment of our booking in my debit account. In the policy, it was stipulated that there is a cancellation fee, but not the whole payment of the booked dates since it was cancelled. I tried contacting them and they said they will look into the refund but after how many weeks, I haven't receive any response yet. I think they are just all about money, they don't care if the clients are satisfied. I don't recommend this site. Please don't wait to experience what I went through. Use other legit booking platform.

Total frustration and waste of time if you book through Booking.com. Booked a condo in Cartagena, Colombia for eight people plus also a newborn baby for next week. It was booked 3 weeks ago. I received an email with a cancellation due to invalid credit card but I contacted my credit card company and they tell me there were no attempts to process the transaction, the funds are available and credit card is authorized for international purchases. I contacted Booking.com and they told me that they could not verify the card and their suggestion was to create another one for the same property. I did. Same response.

We booked a hotel in India via Booking.com. Had hard time in finding the hotel and top of it hotel service desk was not answering our calls. Imagine just landing after 30+ hours journey and out of airport and spending 2-3 hours in finding the hotel itself and single women in a city like Mumbai, India. We called Booking.com customer service to find some assistance but of no help. Instead solving the situation they started questioning back and forth and backing up hotel property. Why don’t they understand, their lively hood is running based on customers like us... On top of that, the representative hung up the phone :(... Not humane...

We are working with Booking.com for the past 3 years, but it is enough. Every time we ask their help in any matters, are not available to guide us. If we reply to a customer complaint by explaining the situation, they will not post it, saying to calm down, and choose our words, although is a very polite answer. Anything we request, there is nothing done in the hotel favor. Not to mention the high percentage they charge for every booking. Soon as I can, I am done with Booking.com. I don't recommend to anyone.

Horrible. Do not use. I booked a room for two days over a month before arriving in Brazil. The night before I was to check in my confirmed reservation was canceled. The hotel said my card was invalid but the card is good and I called my credit card company to confirm no attempt was made to charge my card. The hotel simply gave away my room within hours of sending me the email. Booking.com did nothing to fix the problem and told me it was bad luck. No accountability whatsoever. Total scam!

I book a stay in Florence using Booking.com. According to the hotel's policy I would be refunded all the money if I canceled before 12th December 2018 (the trip was booked for February 2019). They charged the full amount promptly. I did have to cancel the trip and I did it well before 12/12. 30 days passed and I didn't receive my money, nor a response from the hotel (Macci Number Eight in Florence). So I complained to booking.com, as a result they asked me to send them the bank statement proving that the hotel actually had taken the money off my 6 bank account. I did that but I never heard from booking.com again...

I booked a hotel in Turkey for 13 people (TUI Magic Masmavi in Belek, Antalya) on August 8th. On the day of arrival, while I was in the plane, hotel emailed me that my credit card is invalid and they cancelled my reservation. Interesting enough, they were also able to sell those rooms in 3 hours interval between the email and my arrival to the hotel! Also, one of their managers found me another hotel and I had to pay an extra $5000, WITH THE SAME EXACT CREDIT CARD! I have to add that my bank doesn't have any records of their attempt for the charge either!

I am Azim. I booked hotel (Hotel Aeroporto Suites) for my family in Delhi for 2 nights. From airport I directly took taxi and reached hotel. It was the 100 percent confirm booking. When I reached the hotel man said there is no room available and was saying something he already given 15 rooms to some party like that. He was saying that, "We don't take booking from booking.com because we have no tie up with them."

Me and my wife went on a trip to the Bahamas. After the first night in our "resort" we checked out and switched to another place. Our original resort was booked thru Booking.com. I called them before checking out, made sure that our trip was refundable. The person I spoke to told me the nights we didn't use would be refunded 24-48 hours later. The resort also said they were okay with refunding the website as soon as the refund request would come thru.

I took my 5 year old grandson and daughter in law to Germany last week to visit the Christmas markets. We walked for an hour to find our accommodation, and then finally called the property to try and get help and whomever answered had no idea what I was talking about. I called Booking.com and was put on hold for 33 mins and my phone bill is $55... They come back on and just to tell me where I’m to go which I already knew but couldn’t find. I advised them we had asked a taxi driver, people on the street, stores, restaurants and no one knew where the address was. No offers from the property to meet us... Nothing. Eventually my daughter-in-law has enough, my grandson was crying (we had flown 9 hours, then a train etc so he was exhausted) and booked something else.

I have been debited numerous times by a vendor through booking.com - I have asked for their assistance but they are not interested. Rather use a mainstream website of repute. These guys are useless - useless - useless.

I booked a room for $110 USD but I had to add a room later and realized that another site has better rates. I could have paid $150 for two rooms. It advertises a Price Match but makes it impossible for you to get a refund.

We booked a room in Auckland New Zealand, we fly up from Wellington. When we arrived at the hotel with our confirmation email we were told that we had canceled our booking. We had never cancelled our booking as we were going to a show. The hotel was booked out and because it was such a busy night in Auckland we had to try and find last minute accommodation. I would never use Booking.com ever again and we will be telling everyone we know to never use them. They are absolutely the worst that we have come across.

As a Booking.com customer I've received an Booking.com e-mail: "Want to earn an awesome cash reward for you and your friends? If the answer is yes, just share this link with your friends. All your friends need to do is book using the link and stay at their accommodations. Then they’ll earn US$25, and you’ll get US$25 too." My friend booked & stayed the reservation #** and, needless to say, Booking.com failed to fulfill, claiming technical error. They should be denied doing business in the US.

Booking several hotels as part of a trip I saw their wonderful low prices. What they neglect to tell you is their "TOTAL PRICE" actually does not include standard tax which in this case was 30% additional. Moreover I was charged an extra 10% on top of my guaranteed price for no reason at all. When contacted they made it clear it was all my fault about the tax and it is clearly stated (in super small print only on one part of your booking email. NOT online). The extra charges they took zero responsibility for and said I had to submit a ticket and they would research it. Moreover, my bookings were made with the "pay at the hotel" option yet all were charged more than 2 weeks prior. Booking once again says it's not their problem.

My wife and I booked a hotel in mid August in New Orleans for a rare vacation early in October. The booking went through fine for our Deluxe Queen Room. Everything in our confirmation looked good. About a week before we were due to fly to New Orleans I received an email reminder from Booking.com reminding us of our upcoming vacation, including the details of our booking in "1 Queen Bed Petite Room." There was obviously a mistake so I contacted Booking.com "customer service" to get this corrected. The booking was not corrected before our stay and over the course of the next two months all emails and phone calls with "customer service" at Booking.com have resulted in nothing.

I booked a stay through Booking.com, and their webpage wasn't working. I went back and booked again successfully, and then cancelled the reservation a few days later. Turns out the first attempt was successful, but confirmation wasn't sent to my email, so when I cancelled the second reservation the first was still active. The hotel charged my account when I didn't arrive, and when I contacted Booking.com they were very nice, but completely ineffectual. They contacted the hotel (whom I had already contacted), and when the hotel management said that they wouldn't refund, Booking.com threw up their hands and said there was nothing they could do. I will not be using this site again.

The rewards program is a scam. Share your link with a friend, after your friend book and stay using the link we both get 20 bucks back. That is false and they lie and make up an excuse not to honor the reward. This has happened to me 3 times and I am currently on hold with to tell me what happened. Well they wasn't able to tell me what happened so this in my opinion is a scam. I did everything according to the terms and conditions of the program but they refuse to honor their own program. I can't wait for a security breach happen and our personal information gets exposed. I am going to be the first to file a lawsuit.

I was quite happy with the Booking.com app to book my accommodation abroad, however if you have any problems, they take zero responsibility for anything and they are not very keen on helping you out!! For future reference, I will book through Expedia instead.

Made a booking through BOOKING.COM. Sanctuary Apartments is the company that provides accommodation in privately owned apartments in the building of Freshwater Place. Booking.com stated no charge to credit card YET SANCTUARY APARTMENTS charged the full amount on the day of booking $3000 for accommodation in 12 months time. No notice they were going to do this. Still waiting on a refund, they don't answer their phones. I have since read reviews about how unprofessional they are. BE AWARE OF BOOKING with SANCTUARY APARTMENTS - SouthBank area of Melbourne.

Booked a hotel months in advance and received confirmation from Booking.com. Two days before my trip I received a notice that the hotel was over-booked and they could not accommodate my reservation. They said they found another hotel that was just as nice and for the same price. The hotel is not as nice and the price is higher. I called the original hotel who said they did have rooms available (but at a higher price) and the problem was that Booking.com never confirmed the reservation. I booked directly and they gave me a discount because of the situation. I will not ever book with Booking.com again!

I booked a hotel through booking.com Hotel Crowne Plaza Brussels. As I was going through the process I was looking for a hotel that allowed cancellation as my friend was unsure if she could make it but we wanted to secure rooms in the same hotel if she did. I found one that said I had until the 7th December (the date of our check-in) to cancel my booking. I was also prompted that the rooms were going fast and that there were only 3 left.

Booked a room in Michigan. Turned out they booked it in New York. I called cancel. They still took my money more than I allowed them and agreed to. I call that fraud by conversion if anybody else has experiences and you will know how it feels to be ripped off.

We booked an “executive suite” in LA two nights with Booking.com. When we arrived it was a dirty smelly student dormitory. We immediately complained but got no help. We left after one night and booked another place. When I tried to get refunded by Booking.com they simply said that the manager of the place offered 70 dollars compensation, but we paid 220 dollars per night. I told Booking.com we should get our money back since it was falsely sold as “executive suite”. In the end we got 90 dollars back after talking to Customer Service Manager Courtney **. They have bad attitude and do not help a paying customer. I have booked 46 trips with them and spent tens of thousands of dollars. No more.

Booked a two night stay 30 days in advance through Booking.com at a rate of $318 for both nights...they do not break down the price for individual nights. Setting aside the fact the hotel was not as stated (4 star), imagine my surprise when I paid upon departing and the total cost was $495. Total cost with taxes should have been roughly $360. Long story short, it has been determined that the error was on Booking.com. Hotel said we had two Upgrades. Booking said no upgrades. BIG runaround. Then I remembered a similar incident with Booking.com years prior where I booked TWO nights stay only to be told by hotel we only booked one night. Yes! Booking advertised two nights for the priced we booked at, only to revise it to one night stay for the price of two. BOOKING.COM NEEDS TO BE SHUT DOWN and the proof they are corrupt and breaking the law is reflected in the nearly ONE THOUSAND ONE STAR REVIEWS!

Booked 2 bed apartment for one night in Dublin near Customs House Quay. I received call from the owner of the property to be told Booking.com had double booked the apartment even though I had fully paid and received confirmation number. He kindly got Booking.com to ring me who offered me 'alternatives' but I had to cancel my booking, wait 7 days for a refund, rebook again and pay in full including a €200 damage deposit - the customer service agent Ahmed was as helpful as the system would allow but his cowardly supervisor would not speak to me on the phone and I basically got no compensation for their error. I will NEVER book with them again and I am going tell all friends and family to avoid this website who clearly don't care once they get your money. If they mess up... you still have to pay!

November 15th - 18th we made a reservation through this site. When we go to the hotel it was rundown, had homeless people on the lobby sleeping, was under construction and the room was crappy. It had mold in the shower, floorboards were coming up off the floor and wet. The hotel wouldn't refund us and basically said, "Tough luck. Sorry," and that they make commission off out booking through this site. Booking.com had the hotel up with 4 star ratings and great pictures and put up a front that this is a "great hotel" to stay at.

We used Booking.com for our 5 night stay in New York. 72 hours before we arrive we get an email telling us our hotel is cancelled due to an invalid credit card. We phoned the credit card company only to be told our card was perfectly fine, in fact there was no attempt by the hotel to use the card. I will never use Booking.com or the Best Western Hotel Group ever and I would suggest to anyone reading this - think twice before using these cowboys.

I made a reservation this morning, December 1, for this evening through tomorrow morning, December 2. I'm very detail oriented, and made sure to triple check all of my entries throughout the process. When I checked my email for the confirmation, the dates listed were December 11-December 12. I immediately called customer service, at which time they said they could move the reservation to the dates I selected, but the price would be nearly double, even though the website has rooms listed at the initial price. So essentially I still had to pay for both of the nights in the end, and they didn't help me whatsoever. I'll never book through this website again, and I don't recommend anyone else use it either.

I had booked over 2 months in advance, via Booking.com, a single room at Hotel Cozy Inn, Bangkok, from 21st Nov'18 to 30th Nov'18, which was confirmed by the hotel, however about 3 days prior arrival Bangkok, the hotel requested me via booking.com to cancel the room. However booking.com clearly stated in their mail to me, to ignore cancellation if I was not in agreement. Booking another hotel at the last minute, would have cost me steep additional expenses. When I arrived at the Hotel, I was told by Hotel Cozy Inn reception, that my room was cancelled. This was a rude shock.

Our hotel was awful so we left early. Front desk of the hotel states they'll give us a refund. Front desk also sent us an email on their company letterhead stating we need our money back. We send this documentation to Booking.com. We get one email, then NOTHING. Customer Service doesn't care about responding to you. Even though we have PROOF that we need our money back, they are still taking their time doing it. Needless to say, I'm going on six months trying to get my money back. We're never going to use them again.

As a host I can say that I have found this company hopeless!! I had 3-holiday apartments listed with Booking.com and have been listed with them for several years. Never again will I list with Booking.com or work with them. They charge excessive commission, their service is lousy and don't collect payments in our area. My worst gripe has been the frequent cancellations and no-shows. Because no payment is collected by Booking.com it means I have lost revenue and wasted time preparing the apartments. Last week alone we had 3 no-shows all via Booking.com. All the other listing sites we work with are far superior to Booking.com. Airbnb has been fantastic to work with. Home and Away is another very good company to work with. I have dumped my association with Booking.com and have zero regrets about that and wish I had done so years ago.

Booking.com is the absolute WORST booking site to choose to reserve a hotel. I reserved a hotel room, but meant to cancel the room, however I did not. When I called Booking.com, they basically said that this was not their problem and didn't help me. I was not aware of the cancellation fee or the details of not canceling a room. The details and stipulations of reservations are NOT made clear and if something happens and you don't correctly cancel your reservation, you will be charged the whole amount, BY BOOKING.COM NOT THE HOTEL, instead of only being charged a cancellation fee.

We made a reservation 6 months in advance for a stay at an all inclusive resort in Baja Mexico for a Christmas vacation that included two rooms, one for us and one for our 3 adult children. Three weeks before our planned trip Booking.com canceled our reservation leaving us holding thousands of dollars of non-refundable flight tickets. After 6 months they said they emailed us 2 weeks before cancellation that our credit card could not be authorized. This was actually true since the credit card we booked the trip with originally with was compromised, a common thing these days, and a new card issued by our CC company. The problem is we never received any email notifying us of the problem or a phone call, just a cancellation notice. We could of re-booked at the current rate, a minor $5,000 increase! This company must be a small operation operating out of some garage, stay away at all costs!

I am a vacation rental owner. Booking.com was supposed to collect payment from guests for 3 different reservations. The guests have already stayed, now I'm being told that I was supposed to collect the money. I never had any access to their credit card info. This is a shady company that now owes me $3500 and they keep blaming it on me.

I booked a room for a trip to Italy through booking.com. Couple of months after making reservation received an email to "update" my credit card info, which the property had already received when I made reservation. Called and updated all info with booking.com and the agent told me my reservation was fine. After my trip commenced, got another email threatening to cancel my booking if I didn't provide updated credit card info. Replied to the email with another credit card just in case there was a problem with the first one.

I was booking directly to hotel website and found that there is no option for cancellation. I checked with Booking.com and found that I got the option @ 60 dollars more. I booked and immediately received email from hotel that I have only 24 hours to cancel else my full money will be charged and I will have no option than to visit or waste my entire money. I called hotel and Booking.com more than 20 times and no one was giving me the right answer. Later hotel updated me that Booking.com don't want to refund you or ask them for the conference call which finally I asked for and within 10 mins I got the email for full refund. Seriously you need to grow up and give respect to the customer time. It's so annoying and I will never ever take chance with Booking.com.

Booking fees and "extra" charges are not explained on this site, nor are they itemized until you have paid in full and receive a confirmation email from the property management company. It was explained to me that the amount charged ($170.00 for the "booking fee" alone) was paid because Booking.com gets a percentage of the property rental. Seems like bad business that the renter is paying the profit. Shouldn't the property owners be paying the "profit fee" for using Booking.com? And the hidden fees from the property owners are never explained when using this site to book a rental (home, hotel or otherwise). It's when you hit confirm, put in your credit info and receive that confirmation email that you learn just how much "Extra" is charged. For us it was close to $300.00.

This has to be the sorriest company I have had the experience of dealing with, they canceled my reservations and so I had to rush and find something else, of course everything was higher, I contacted them and told them this, they assured me they would refund the difference. After 7 separate calls, managers that promised to call, that never did, assured the case was escalated 3 separate times, of course I have seen a dime, it has been over 3 months now, I am in the process of contacting my local tv station, I want them exposed for what they are. 5 SEPARATE CUSTOMER SERVICE PEOPLE ALSO, I HAVE KEPT ALL E-MAILS AND NAMES. This company is a joke and flat stole my money.

I booked Furnished apartment in Dubai. I received a message that the booking did not go through as credit card declined. Immediately, I directly emailed the property agents to resolve the issue. No response. Since, then have called Booking.com thrice, made international phone calls and put hrs of time discussing the issue. They said no issue the booking will remain as non-refundable. The next day I receive a message, booking has been cancelled. Also, on the website the property has increased the pricing more than 2 folds. Summary: 1) I missed booking other properties because of this deal and now pricing for other properties have gone up. A financial loss for me. 2) My money and time is wasted on phone calls to Booking.com and property. DO NOT USE BOOKING.COM as they can't be trusted.

I travel to Kathmandu in Nov 2018. Booked and made payment after review Booking.com hotel wish list. Disappointed when dock hotel, they saying no booking go to them and reject my stay, but payment had charged. Though issue resolved after a long checking and go through unpleasant encounterment. The hotel Kathmandu resort room condition is actually bad and not as per review shown. They gave a room that's dirty, like 100 years never clean. No facilities, no hairdryer, all are no. It just an empty room, with the bed of mites.

I booked a hotel through Booking.com. During the booking process, without notifying us, they switched our booking dates to a different month. Before paying I noticed the switch and went through the process of correcting the dates. I proceeded to checkout verified the dates again and paid. Confirmation arrived by email and showed the dates had been set again to a different month. Immediately called Booking.com to correct the dates. Was put on hold for 20 minutes. They offered to rebook my family on the correct date for more than double the initial price. Instead we opted to cancel entirely and take a $25 credit they offered us.

I booked a serviced apartment in Tokyo for 18-22 Oct 19. It has been confirmed by the Booking.com + credit card secured. However, 2 days after confirmation, the Booking.com staff by the name 'Will' told me that they are now will cancel my confirmed reservation booking due to they forgot and yet to register for the rugby team coming for Rugby World Cup in Tokyo on same date (that eventually nothing to do with me). My conclusion, Booking.com is TRULY USELESS accommodation reservation company. If they can simply cancel my booking unnecessarily due to their fault and carelessness, they also consistently do to anyone including whoever you are. Please do not deal with Booking.com from now and onward.

Nov. 4 & 5, St. Malo France. On the ferry we called the contact for the rental in St. Malo at 7:08 p.m. She seemed unable to understand the English that we speak re: arrival time. In a second call, she said to call when we arrived in front of the building, and we did. She started saying our arrival time was "unacceptable." She finally showed up at the building and the trouble began. We were supposed to have 300 E cash for the damage deposit (always read the fine print!) even though we had paid in full for the place well in advance. Having just disembarked the ferry from England, we didn't have that amount of cash in Euros, so we asked where to find a bank or ATM or how to resolve the problem such as providing the cash the next day.

I booked Bridlewood Home in Calgary through Booking.com. While I was at the airport I received that the booking got canceled. The owner of the home informed that someone else booked the same room through Airbnb and paid advance. Response from Booking.com was pretty useless and disgusting. In my booking page Booking.com mentioned the booking as "no show" which is not the true statement. I was planning to post a blister review for Bridlewood Home but could not do so because of "no show status." I believe the review of the hotels in Booking.com itself is useless and waste of time unless all the people who booked hotels or houses are allowed to write review. In my case both Booking.com and Bridlewood Home both are responsible for bad service.

We were going to stay at the Extended Stay Dallas TX. The hotel was disgusting. Left 10 minutes after check in. Booking.com did nothing to help us get our money back. They had all the proof we stayed at different hotel, but still sided with the owner saying that we stayed until check out time. We send them a paid invoice from the hotel we stayed at, phone bill showing we called nearby hotels right after checking in at Extended Stay. We even called and emailed Booking.com after we got to the new hotel, but they had a nerve to say that disputing a charge after check out is impossible. Well, we won't be booking anything thru Booking.com and I'll make sure none of my friends or family do. Stay away. Also, the Extended Stay Dallas TX is rated at 4 stars at their website, whereas other sites are 1.8. What a scam!

Booked with booking.com and tried to cancel with 10 mins of booking, was advised a full fee would be charged for canceling, no answer on phone, unwilling to cancel. Clearly money is the only thing they focus on. Won't be using again or any company owned by them. Descriptions are usually inaccurate but it seems this is ok from them.

St. Petersburg Days Inn Wyndom was horrendous - double billed - clogged toilet - ac water leak - moved twice - no manager onsite - I am a young female traveling medical student. They nearly cost me not being able to access another room as they were holding double funds. 192 for 2 days turned in 488 - in addition to holding my funds claimed not to have received my complaints. Later retrieved pictures speak louder than words - John Gave me a credit to get another accommodation as it will take five days for my funds to be refunded - be aware of this location Days Inn by Wyndham St. Petersburg Central by the Denny’s people.

Booking.com lists substandard hotels. Consistently receives bad reviews from people who stay there! It booked the Penrose hotel in Philadelphia. One of the worst experiences I’ve ever had. Found hundreds, literally hundreds of reviews which confirm the hotel is a complete disaster. This was months ago. Booking.com still lists the hotel. I contacted the hotel, I contacted Booking.com directly, both to no avail. Booking.com does not care about its customers. It only cares about making money on referrals.

I booked an apartment through Booking.com. I was traveling with disabled family members, so needed a place to accommodate all 4 of us, with serious consideration for location. The unit I chose was a nice 2 bedroom, 2 bath place, mapped within a block of the Hollywood Walk of Fame and other landmarks. I was willing to pay almost $1100 for 4 nights because of this proximity. The reviews were great. I should have questioned those, since one gave the place an 8.3 out of 10, even though there were "cockroaches and blood on the shower curtain".

I went through Trivago and came across a good deal on a hotel. The deal was with Booking.com. Have used Trivago in the past and have never had a problem with the sites and I went through. I figured Booking.com would be fine. I entered in all my information reserving the hotel room and that's when the problem started. They immediately took out the payment 6 months before I was going to go on vacation. I'm not much on credit cards so I put it on my debit card and it cost a whole lot of problems. I said off right away to cancel the reservation and the cancellation fee was more than what they charging me for my stay at the hotel.

I have used them twice to books rooms, I now realize they promise you one price and a different much lower price pops up on the hotel site. It's like a bait & switch. Also, they don't price match like they say they do. Why isn't someone shutting this company in Amsterdam down. Don't use them ever, call the hotel directly and make reservations. DON'T USE BOOKING.COM, you will be sorry. Stay Away...

Beware!!! Fraud Alert!!! @bookingcom. Last night I booked this gorgeous home thinking it would be a wonderful vacation with my family. This morning I arrived to work and reviewed it on my computer to read the fine detail. I started getting a funny feeling that it was fake. The pictures did not match up. On one spot it said apartment. On another it said house. The owner would meet me us upon arrival on one place. Another place it said a code would be sent to my email and many other weird things that triggered me to contact @bookingcom. They stated that it was put under review and a team would be going out to verify the property.

I booked a room that had a description listing 1 queen bed and 1 sofa bed available in the room. So I logically expected that I was going to get a room with 1 queen bed and 1 sofa bed. When we got to the hotel, we were told that the website had misrepresented the room and that this was a common mistake with Btooking.com. When I called booking.com they stated that the onus was in fact on the hotel and tried to shift the blame. Honestly, after spending 7 hours driving, I was exhausted and frankly did not give a flying hoot who was to blame. Booking.com called the hotel and attempted to get us the room that I had initially booked (1 queen bed and 1 sofa bed). Believe it or not, booking.com then tried to get us to pay the higher rate for the room that was promised to us via their website.

I used this pathetic site a few times when I couldn't get a room on Agoda.com. It's ugly, and it looks like it was designed 10 years ago. I made a mistake with my booking, so I called the hotel to change the dates. They said they were fine to change the dates, but I needed to call Booking.com first. Called Booking.com, who happily told me they wouldn't change the date, wouldn't call the hotel, wouldn't do anything for me. I deleted the app, deleted my account, and I will never use them again. They have no clue how to keep customers, and I will on principle NEVER be their customer in a million years. Now that I read all these reviews, I realize why. They just don't care.

Booked a 2 bedrooms apartment in NYC in the Financial District. When we arrived we discovered our booking had been changed to a more student type accommodation and not the luxury one we were expecting. TVs didn't work and there was no gym plus the accommodation was shabby and uncomfortable. We complained to the management company while we were there but got no response so we complained to Booking.com on our return. We were offered $100 compensation even though we paid over $1600 for the accommodation. We have been told we can't speak to a supervisor as they don't speak to customers and it's our fault because we didn't speak to Booking.com while we were in NYC. Absolutely appalled at their customer service.

I booked with them then found a lower price they claim to price match. So I sent info in. I get a response 6 days later saying they can't match because our stay has already occurred. I replied with if it hadn't taken 6 days to reply it wouldn't have. So then they send a different reason they can't price match. Because it's only available on hotel's direct website. The thing is they really have no intention of matching prices, which is fine if you don't have it in bold letters saying that you price match. As you can tell from the reviews on this site it is just a company that says what people want to hear but really have no interest in the follow through.

I booked a vacation rental through Booking.com for a family trip. I received a confirmation number and even downloaded the app to monitor any contact with the owner. Reminders came repeatedly through email about our upcoming trip. We arrived after 5-6 hours of travel with young children to find the owner had decided to cancel our reservation and rent it to someone else. None of this was communicated to us by email or the app. Booking.com could not be reached after repeated calls and over 30 min on hold. The owner could not help us find alternative lodging either. I will not be using Booking.com again.

Booked a hotel through Booking.com with a guarantee of a great 5 star hotel in New Orleans with a rooftop jacuzzi and patio area, continental breakfast, and well I know something crazy and elevator that works. Well I got none of this. Everything was under construction and they didn't care at all what we were expecting. Being it was a home football game in town basically everything was booked up so I had no choice but to stay there. So I go though my trip and head home. Contact Booking.com to see if they can do anything as far as partial refund or hell a voucher for anything for all the inconveniences. Get a call today from some guy not even sure he told me his name and he tells me that the hotel has their money and that's that.

Website problems and ZERO customer service. We booked a romantic weekend in a quaint inn through Booking.com. We were contacted the next day by the Inn to say that they had no rooms and that this was happening repeatedly with Booking.com. I reached out to Booking.com and they were quite rude on the phone insisting they had done nothing wrong. By the time this happened, all of the other B&Bs and inns in that area were also booked solid. My wife's birthday was essentially ruined. After several calls, I was told to submit the receipt for the hotel I had to book (in a different town) and they might reimburse us for part of that. After several non-responses, I finally got someone to respond and was told that they weren't offering us any kind of refund. DO NOT waste your time with this company. Book directly if you can.

We own a home in Wailea, HI. Someone fraudulently listed the home for rent on Booking.com, Airbnb, and VRBO. Once we learned this we contacted all 3 sites to get them removed. Airbnb and VRBO have been responsive and removed the listing. I've called booking.com numerous times over a month trying to get it removed and it's still available to rent. Today I was told it's been rented 8 times starting next week. I've been told several times it will be removed but it's still there. I ask to escalate the call and they refuse and tell me they're working on it. Hoping no one shows up at my home thinking they're staying there only to find out booking.com has ignored my constant efforts to have it removed.

HIDDEN COSTS: CLEANING MORE THAN ONE NIGHT FEE. Beware of hidden costs at Les Galeries Marval; Neuchatel, Switz., via Booking.Com: ** for which 1 night at 180 CHF costs double at the end for cleaning apartment (standard rate 200 CHF!) hidden on the bottom left column in small fonts. No possibility for reimbursements despite the fact one hour of cleaning costs approx. 30 CHF.

I've booked a few times with Booking.com with success, but our last booking was a complete disaster. Hotel looked nothing like their photos. Sheets were unwashed, room was dirty, air conditioner looked like it had an electrical fire, door didn't lock. This was a 3-star hotel for over $220 per night in downtown Montreal. I expected at least a clean secure room. Because the hotel charged us upfront for all 4 nights, and neither us or booking.com could reach the manager (seriously he's a ghost), we couldn't get our money back from the hotel. Booking.com decided that the reviews weren't perfect so it was our fault for booking this place in the first place. We lost 900$ and booking.com says there's nothing they can do about it. Clearly, booking.com don't stand for their customers.

This site is a total sham. I booked a hotel through the site because they had a $30 cash back offer. After staying at the hotel, I never received the cash back. It’s been several months and through numerous email exchanges with their customer support and sending confirmation of the booking, they refuse to honor the offer saying the information I provided was not in compliance—whatever that means! Do not use this site. They are not going to honor any deals or offers.

Long story short!! Booked AA hotel thru Booking.com, which we didn't know until we came home. Worst experience with hotel service, room, etc.. Paid double for more points. Came home and contacted hotel which refused to do anything because booked with booking.com. Went to them. This hotel was for a stay in July.. because the hotel refuses to do anything, booking.com will do nothing.

So I checked my account this morning and I was shocked that my account was deducted by "unknown" whoever is liable in this matter. I have my online banking. I checked my transaction history. Unfortunately it only showed my latest transaction that was done last Nov. 2 with the amount of only 2.5 SGD only. I went to my bank to check the updated transactions. And they found out that Booking.com was debited my account 3 times with a USD amount ($457.38) times 3!!! Hell! that is SGD 1,894.06. I called so many times.

Booked an inn with Booking.com. Some time later I found a lower cost at another site. Recorded the offer (took photographs indicating offer and date) and sent to Booking.com. They instantly reacted with an offer to discount the distinction after we have finished our inn remain, and introduced the receipt. Recently I sent the receipt, and at the beginning of today I presented the record points of interest for the discount per Booking.com ask. Guarantee acknowledged and I ought to expect discount in 7-10 days. I am absolutely awed with the manner in which Booking.com handle such demand. The imperative thing is to ensure that the bring down value you find is for the equivalent correct thing: same lodging, dates, abrogation approach and so forth). Likewise, make a point to take a picture of the offer. This will have a date stamp which Booking.com.

I booked a room on 24th October with Booking basic deal, they charged me and I have no confirmation for my booking for 12 days, no emails, no PIN or reservation number. Then I contacted the customer service email and because I didn't have PIN Code and reservation number, my case is left unsolved while my card is charged 258USD for the booking. Until 7th November when logging into my account I see my booking confirmation number & PIN code & still no email confirmation. Then I have to book another hotel for my staying.

I had booked several hotels in the south of France and Italy with booking.com via the website and had my itinerary for my family organized. I was travel by car with my wife and 2 young children. On the 7th July 2018 Saturday 17.00 we arrived at our hotel/apartment in a remote part of Italy to find there was no one to received us. I contacted the hotel 18 times and eventually a person picked up the phone and said my booking was cancelled and he was going home. I contacted booking.com to inform them and I was quite worried as it was getting late, I had 2 young children who were tired and I had no accommodation. After numerous conversations with the useless customer service team at booking.com and decided to book another accommodation online via booking.com. I found an apartment/hotel for the night which was available and I paid for it online via the website.

Arrived at hotel in NYC after receiving a confirmation from Booking.com that morning and was told upon check in that my reservation was cancelled. Booking.com did not notify me of cancellation and when I called customer service they informed me they had cancelled my account for “sensitive reasons” that they would not share! I have never had an issue with payment - I asked to speak with a manager and was put on speaker phone by accident and overheard I was “blacklisted” (their word) for cancelling too many bookings.

I have booked 2 months before my travel to grab a deal and offer and my credit card was charged and booking was done but when I reached the hotel they have not honored my reservation and told me that my credit card payment got bounced and thereafter around midnight I have to look for some other hotel in the busy season with my family and friend stranding middle of an unknown town. Luckily after several trails in different hotels, I got a confirmation and stayed in night and later logged my complaint with booking.com.

Deception of rental property. Booked a condo in Charleston which my friends had stayed in 2 years ago. We were given a different condo room. There were no closets for clothes. No dressers for clothes. One loveseat for four people to sit on and no other seating besides a table and 4 stools. The TV was attached to the wall in the middle of the table. We were told to bring our own laundry detergent for the washer and dryer. There was no washer or dryer. Booking.com gave us no satisfaction and the management company wanted more money to give us the amenities that we originally selected as our choice. We will never use Booking.com again nor will we ever stay at 493 King St. in Charleston again.

Booked a hotel with Booking.com. Some time later I found a lower price at another site. Documented the offer (took photos showing offer and date) and forwarded to Booking.com. They promptly responded with an offer to refund the difference after we have completed our hotel stay, and presented the invoice. Yesterday I sent the invoice, and this morning I submitted the account details for the refund per Booking.com request. Claim accepted and I should expect refund in 7-10 days. I am certainly impressed with the way Booking.com handle such request. The important thing is to make sure that the "lower price you find is for the same exact thing: same hotel, dates, cancellation policy etc). Also, make sure to take an image of the offer. This will have a date stamp which Booking.com cannot dispute.

Used Booking.com to stay in Shobha Inn. The information available on Booking.com was misleading with no response from customer service on asking to contact property in asking them about the booking information check in dates and check out. They informed the dates was wrongly updated and they while money was taken from my credit card but on refund process Booking.com customer did not take any response or were helpful. Call after call emails but they are least bothered in responding. They said, they don’t take any responsibility of any booking done and done care about the feedback/complaint I am providing. Property booked in was very untidy with dirt all over the room. No front seat service and no room service. I will not recommend Booking.com to anyone as they are worst and don’t care about customers. Feel they have scammed me into this with not refunding my money still.

Went to Florida on 10-14-18, had booked a condo for the week, arrived at the location and was told that our condo fees were not paid by Sweet Home Vacation. Could not get into the condo till 10-15-18 after 5 pm. Contacted Sweet Home Vacation and informed them that I wanted reimbursed for two hotel rooms for the 14th due to their fault by not paying the fees. Also wanted the missed day added at the backend of my stay due to the fact that I had already paid for this service. Was told that Sweet Home Vacation would not do both, had to check into the condo a day late. Sweet Home Vacation should pay for the hotel fees due to their negligence of not completing the contract details. They will not answer phone calls or return them. Will never do business with them again! Bad service and they do not care if their negligence ruins your vacation or costs you additional money and time.

I complained to Booking.com about my booking and even sent them pictures of the current state of the property. To date, they not refunding me however referred me to the property owner. Booking.com is still promoting this property with old images even though they now aware of its current state. This is unacceptable and a misrepresentation! Booking.com earned a commission on this and the owner was paid. I am left trying to get a refund with no response from owner and no support from Booking.com.

After many years I'm flushing Booking.com away. Very recently I booked with them on my last day in London. Arrived to awful and expensive hotel. Complained to staff and Booking.com who promised to get back to me... and never did! Started receiving blanket stupid emails from them from different people in their offices which told me left none of them knew what they were talking about, and I had been specific and sent photos. They then doctored my online review and ditched photos. Hotel lied in their response and I could not respond. They're all in it together and it's about MONEY AND KEEPING EACH OTHER SWEET.

First of all, I am not sure whether you understood the situation before jumping to reply to my emails or not. Your inability to understand the situation makes me feel that I will again have to waste my time explaining what I went through. However, I will try it one more time. I had booked a room from your website basis the photos shown on your website. All I wanted was the room which was shown to me on “your website”. That should be the ideal expectation of the customer. Your perspective of the room being usable is not required as my complain was completely different. I had asked for the same room and that was not provided. The room which seemed clean and usable as per you, was a category below the room which I had booked from your website. The same was mentioned by the hotel reception as well. Hope, this cleared your doubt and I hope you will not understand my issue.

Has anyone had this happen to them? I don't store my credit card on file at Booking.com and yet it was charged without me manually inputting the details. I subsequently cancelled and got a refund but... Anyone else had this happen?

I changed my email-address on my Booking.com page. The result was, that all my previous and pending bookings as well as my genius points were gone. Instead of helping me or telling me that their software is unable to manage such a change of an email address, they only were asking multiple times why I needed to change my email address in the first place. The supervisor instructed me via a customer relations person, that I only need to do another five bookings in order to get genius points again...

I booked 2 hotel rooms, and had to cancel one immediately. I received an email stating that a refund had occurred, after 2 weeks I still had not received it so emailed, I was told it would happen, again it didn't appear so emailed and was told it was escalated. After 3 weeks I called to be told it would be escalated, there was no manager I could talk to and no overseeing body where I could get my refund - Awful company, have been using them for years but NEVER again.

I booked a hotel that clearly stated free cancellation 24 hours - price went from $74 per night to $150 when I hit confirm. Very deceptive trade practice to hit you fees after confirming. They then charged me 50% and refused to refund after I cancelled the reservation not minutes after booking it.

I had booked my reservation at the Metropolitan hotel on the 25th of September at 12.12 AM. I cancelled the reservation immediately on 25th September at 12.23 AM within 11 minutes since the rooms they confirmed were not matching to the information I furnished. But Booking.com was holding on to my cancellation request till 26 September 6.32 PM. I then sent an email to Booking.com for which I received response from support team. The email clearly states that my reservation is eligible for free cancellation. I have been getting different response each time from different support staff. Request you to kindly take one stand on this issue and not make the customer a scapegoat for your team's ignorance.

I booked a hotel in June with free cancellation policy. I provided my credit card number. Later due to change of my travel plan, I cancelled it within the allowed period and should avoid any fees. However my credit card was charged $595.43 for "no show". At first I thought it is a simple mistake which could be easily corrected. However I later figured out that it is almost impossible to clarify this case with booking.com and get the refund after wasting tons of time calling Booking.com customer service. It is such a clear case with all proof/record provided, however booking.com is ridiculously and selectively ignore some information and conclude my evidence as "invalid".

I made a reservation for a handicap accessible pet-friendly room informing the Booking.com employee that I was traveling with two cats. When I arrived at the motel I was informed that the motel did not allow pets in the handicap room. That gave me the choice of not being able to shower due to my disability or leaving my cats in the car and neither option was acceptable. When I contacted Booking.com to cancel the reservation so that I could go to another motel they said that I would be charged a cancellation fee even though it was Booking.com's error.

2) They didn't give back €230 for the old reservation (during reservation the website was saying only €20 for server but they took €230 without explain). It's 2 months we are waiting that money back.

Booking.com canceled my hotel reservation while I was on the way to the hotel. I drove 200 miles to the middle of nowhere to find out that I had no place to stay. When I called them, they made no apology and gave no explanation. I booked the hotel a month in advance. I am a frequent traveler and I have never been treated like this before. I will never use them again and I advise no one to use them. They will destroy your vacation, business trip, holiday, etc.

Booking.com competes for business by advertising Hotel Rates in U.S. dollars. They also advertise "Free Cancellation" in many instances. They do not disclose clearly that the customer's credit card is billed immediately or that refunds are subject to currency fluctuation, and therefore not entirely free. On speaking with their customer service representative about a refund that fell short of what was charged and paid, I was told that the difference was due to the fluctuation in Euro vs. U.S. dollar pricing at the time of cancellation and there was nothing Booking.com could or would do to ensure that the entire amount billed was refunded.

App is easy to use... Yes. Made hotel reservations at a halfway point for a recent trip. One stop on the way, one stop on the way home. Unfortunately there was a work conflict and we needed to move our trip back two weeks. Tried to contact Booking.com in multiple ways. No one ever contacted us back. I called the hotel, they could do nothing and apologized but said that Booking.com was the only ones who could make any changes. Several tries later, still no reply from Booking.com. We cancelled both reservations and were forced to eat approximately $250. NEVER AGAIN WILL I USE Booking.com. BEWARE. STAY AWAY, DELETE THE APP.

Do not trust their listings that state that they have free cancellation. My cousin and I planned to get our families together in St Louis, because our kids have only met one time. We have to reschedule due to unforeseen circumstances but I won’t know the date for another month. When we booked the room, the one we selected stated that it had free cancellations. When I went to cancel, I noticed that the confirmation stated that there were no cancellations allowed. I called the hotel, and they said that Booking.com had my money and to call them. I called Booking.com and while the service reps were very nice they would not honor what the site said and would not acknowledge that their site could have been wrong. They said they called the hotel, but when I called the hotel, they said no one had called.

I was a customer of Booking.com for the last 14 years but no more. I had a largely good experience because I think I am quite aware and carefully check reviews etc for places before staying and normally it has worked out well. I usually only consider places with a review score of 8 out of 10 and higher. However, I recommended Booking.com to a friend who is a refugee and suffering from PTSD and I helped book a B & B for her which was great. Unfortunately, she recently booked a hotel herself in London for 3 nights (Kings Hotel, Kings Cross) and did not read the reviews. Her English is rather good but she reads it more slowly as it is her second language. She did not want to bother me by asking for help again.

Booking.com is the worst site for booking hotels. They have confirmed my booking for Pennsylvania hotel in New York for 25 and 26 Sept but when I reached there for check-in 30 customer was waiting for check in but no one was available at the reception, people were waiting in line around 25. One receptionist came after 1 hour. It's horrible place on earth - no one to tell you anything. Luckily I got my chances to see receptionist after 3 hours and she told me, "Your booking is canceled." I asked her she told her doesn't know.