Booking.com Reviews

The service of Booking.com is really deceiving and quite dishonest! We booked a hotel in Paris, France, and above the Price it said it could be cancel "with no charges on your credit card". We had a problem so we have to cancel the reservation. Guess what: the full amount of the reservation was charged to my credit card. When we wanted to file a complaint or contact someone from the company is literally impossible: no easy mail address access, no phone or customer service representative, and really difficult to write on Facebook and other social communities. My recommendation: don't book through this page! If you have a problem with the service nobody cares!

Dear teams at Booking.com - as you are not answering phone or email here comes my semi-public and fact based request for Change (complaint). Your service and its Website works nicely - a little overloaded but helpful. One thing which does not work any longer is the Ical/Outlook export function, when getting the confirmation from a booking transaction. WHY?

When booking a room with Booking.com there is no obvious notification about the option of paying a little more so that you can actually cancel the booking. The website is cluttered and when I thought that I was booking a room in Huonville Tasmania I was actually booking a room in Hobart. The booking was done on my smartphone. The following day I realized the error and attempted to cancel the booking by calling the hotel. They said it was 'out of our hands' and the person I spoke to said that they did not have anything to do with the marketing.

I booked a room with King bed on Booking.com. I got an email from them that stated "Bed size - King - 71-82 inches wide". Checked my reservation with the hotel and they had me listed for one Double bed. Called Booking.com to get it fixed, and was told "we don't show anything on your reservation with a bed size." The agent basically implied that I was making it all up! I was staring at my Booking.com res while he tells me this. He offered no solution except to ask for a new room at the hotel with a King bed, at a much higher rate. I was told I could email Booking.com with my complaint; I have never received any acknowledgement of my email (3 weeks later). There is no place on Booking.com's site to "review" THEM, only the hotel properties. They list a "Contact Us" but there is no actual way to contact them. It's a black hole. I have always had good experiences with Booking.com until this, but I have now cancelled my 3 upcoming reservations with them.

I needed a hotel room with air conditioning for health reasons. Booking.com and both the property's website as well as the hotel's website stated that the room had air conditioning. When I checked in, the hotel manager told me that they were not going to turn air conditioning on during my stay because they didn't think it was necessary. I was outraged. There was absolutely no disclaimer on either site for this issue.

I booked two hotel rooms for two nights each at Chula Vista in Wisconsin Dells. When I checked in, they tried to overcharge me $189. I showed them the Booking.com confirmation and they said that was an error on Booking.com's part and they could not honor that price. After much yelling, they finally gave in and gave me the price on my confirmation. Be careful when using Booking.com and make sure you calculate the price when checking in. It's all a scam.

Never, never, never book a hotel through Booking.com. I used this site to book a group for business in Chicago during a very busy tradeshow event. Booked 8 rooms and carefully read the conditions that said that the reservations could be cancelled until the day prior to arrival. That's one of the main reasons that I made the booking as we are not sure how many people will actually attend the event. Says right on the confirmation that no deposit will be charged. Two days later, get a call from our CFO that the card was charged the entire $2100. Called booking.com.

If you are in trouble with some of your bookings you gonna waste a lot of time with them and they will be always on the hotel side. If hotel made a mistake on Booking.com and put too low price they will give you offer to find "middle ground" and it will be "take it or leave it" (my way or highway). At the end if you not accept that "offer" they (Booking.com) will cancel your reservation with this excuse: Quote from e-mail: "We are sorry, but as you refused again to take a decision we had to cancel the reservation according to procedures. Please note that according to terms and conditions accepted from you, obvious mistakes are not binding and this is the case, so we renew the apologies for all the inconveniences, but we had to proceed with the cancellation of the reservation."

Should you be thinking about listing your rental property with Booking.com, my advice is don’t. Here’s why. I have a seaside condo near Rocky Point, Mexico which I’ve been listing for over a year with several online vacation rental sites. In most cases, these rental sites have been easy to set up, easy for potential renters to use and have been very quick to fix any problems that have cropped up. This is not the experience that I had when I decided to list my property also with Booking.com.

The site very prominently advertises great rates and free cancellation. When you click "book my reservation" the confirmation page displays a much higher rate and the reservation is suddenly not cancelable. When this happened to me I immediately called and emailed. After two weeks of back and forth, they sent me to the hotel operator who never returned my calls. Eventually I got an email saying the reservation could not be cancelled. Liars and frauds. BUYER BEWARE.

In the UK Booking.com randomly allows hotels & guest houses to show a star rating on their advert on their website. However the reality is that many of these establishments have NO STARS at all! Before booking, check on VisitEngland's official site to see if the star rating is real or FAKE. Don't take my word for it, check it out yourself. You will be surprised just how many show false star ratings!

Do not trust promises made by Booking.com. I booked a furnished 2 bedroom suite in at Furnished Suites in Corporate Center in Santa Monica through Booking.com. As I subsequently saw from other reviews, they often double book. They did so to us. I showed up with my kids to get the keys. I called and left messages. I finally got through to someone and they said the apartment was no longer available. They said they had another location available. I considered it because I had no choice but they didn't tell me where it was.

I booked a hotel in Thailand with "free cancellation" months ago on booking.com. Canceled it a week later. The hotel charged me for the full stay. After maybe 10 calls and 10 emails - they returned only 50% of the charge. DON'T BOOK WITH THESE BOOKING.COM LIARS!!!

Wish I knew the level of complaints against this company before. Booked 4 nights double room with balcony at a supplement at Casa Bonay hotel in Barcelona, got the email confirmation and all seemed good. Printed confirmation off the day before travel direct from the website (not the original email) and didn't look at it in detail, but it was just a copy of what I had booked right? Wrong! Got to the hotel and was accommodated in a basic room, which was on the website confirmation, so I couldn't argue with the hotel.

I am writing this review on behalf of my friend. Please go through... Just finished talking to peeps at Booking.com. Highly dissatisfied with their customer service. I did a booking for 3 nights and, unfortunately due to some reasons could only make for 1. Upon talking in regards to the cancellation, I was being told that I would be charged with the 100% of first night + 15% taxes of total three nights, as well as service fee (of 33$) by the hotel. The only thing that annoys me is that, aren't the site responsible enough to be clear with their cancellation policy. Rather just mentioning that if cancelled or modified up to 8 days before date of arrival, 100% of the first night will be charged.

Had an overnight stay at Frankfurt Airport, Germany on 22 Feb 2016. 1500lt I searched for hotel with airport shuttle included on booking.com and booked accommodate at Mein Tour GMBH Moerfelden, Waldorf, De. 1530lt I called hotel desk for airport shuttle and was advised that they do not provide such service and told me to take a taxi and send receipt to booking.com for misleading services. At same time, I cancelled booking with hotel desk clerk. 1800lt I cancelled my reservation with booking.com and received confirmation of cancellation. 24 Feb to update; $76.85 was debited to my credit card. Sent several emails and also with my credit card assistance they do not feel that my dues be credited to me. I am asking for a refund for services (i.e airport shuttle) not rendered as agreed on their website. Appreciate if you can assist me in this matter. Thanking you.

So I recently booked a hotel and selected purposely the option to pay at the hotel. Printed my confirmation out and everything was good until I went to the bank. They took money out of my account unauthorized and now won't refund.

I cannot get a blanket (we have Two people and one shabby blanket), facial tissues from hotel desk. Called Booking.com several hours ago and they said they'd send blanket right over. It's bedtime, no blanket, office is closed. Hotel will not sell or rent me blanket. This is not acceptable. I will make it my business to follow up on this execrable circumstance.

I booked 2 nights at a Toronto hotel through Booking.com. I don't usually use them but they seemed to have best rate on a 3.5 hotel. I usually use Hotwire, but they didn't have anything that I was looking for. The price I was quoted was 135.00, unfortunately I had deleted the confirmation email. When I was charged the 135 a night with tax became 427.50. I called to complain and get it fixed and when they re-sent confirmation it was changed. If you use them, make sure you print out original quote. I will never use them again, and if I knew I was paying over 200.00 a night, I would have picked a better hotel and used Hotwire.

My wife and I made a booking at a hotel through Booking.com 7 months ahead. This was because we were attending an event where accommodation would be really short nearer the time. We have just been informed that the hotel cannot honour the booking due to refurbishment. We were not the last people to book rooms and I believe we've been victimised by using a third party booking. I suggested this to Booking.com and asked how they could represent a company that would treat a customer like this? So far no response.

Booked motel via phone and specifically asked if there were any other charges and were told no. When presented at motel we're told we had to sign a $100 security deposit which would be refunded after three days. We were told it was nothing to do with the motel but was out of their hands and was with Booking.com. Then on checkout, we asked them to inspect our room so there would be no question about our deposit being refunded. We were then told that because we were overseas travellers, the deposit would be a month before being refunded! Nice little earner for Booking.com? I.e. Millions of dollars a month out of overseas travellers' pockets? Will never book with Booking.com again. My advice? Search the options available where you are headed, then present directly to the desk and book with the motel. Booking.com is a scam. Do not use it.

I live in new York and wanted to list my property as a vacation rental with booking.com. In order for the property to go live and bookable, booking.com requires the landlord or business owner to wait for a code to be sent via U.S. mail from Amsterdam, Holland. Once code is received, the code is given to booking and ad goes live online. I have now been waiting two weeks and no code. This is not only inefficient but frustrating. Has anyone else had this experience? Especially since everyone else I've talked to has received their code through the internet.

I would NOT use Booking.com ever again. Their website is MISLEADING in terms of cancellation policies. I booked a place in Madrid in April 26-27 trusting the fact that there was a FREE CANCELLATION until 28 May 2016. On their website on the page of my selected hotel option, FREE CANCELLATION was written all over the place until the end of May 28th. So I booked it. When I wanted to cancel it due to personal circumstances, THE FREE CANCELLATION was NOT an OPTION! I am so disappointed. I telephoned the hotel in Spain. They asked me to contact Booking.com. When I phoned the customer service at booking.com a very nice man tried to cancel it for me but could not. And another staff later on told me that I should have been careful when I made my booking. I found their website extremely misleading. I will never use them again. Lesson learned for a price! YES. Maybe one should be very careful when booking with them.

I must admit my first dealings with Booking.com was not a happy one. However I decided to use them again and I must say their staff were wonderful. I was rather concerned my booking had not been received by the hotel I was to stay at. I rang Booking.com and a lovely girl answered my call. She was very polite and understood my concern. She put me on hold and contacted the hotel direct for me. The booking had been made and this girl was very helpful. Would I book again with Booking.com? Possibly but would just double check with them to check the reservation had been made.

When we booked a hotel the Booking.com site said we could cancel within 10 hours. When we had to cancel because our airport was closed we were told the cancellation had to be 72 hours earlier and I was charged over $80. I would never use Booking.com again.

I do not recommend using booking.com. The site is Russian roulette. With luck you can book a decent hotel but otherwise is a SCAM. They provide your information to a third party for the payment of the reservation and if something goes wrong they are not liable and the customer service will not help in solving the issues. This past week I made a reservation with Comfort-Travel.co in Colombia and their policy was to charge 50% of the reservation in advance however they charged the whole amount without my authorization and now that I want to cancel the reservation due to it they don't want to refund the full amount. The answer from Booking.com: they won't do anything because it was just a mistake from the hotel. In other words a complete SCAM. As soon as I can get some type of refund I will cancel my credit card since who knows what other third parties booking.com have provided my information.

I wish I had looked here first. Like many others, I booked a room thinking it was refundable because IT SAID IT WAS, then I canceled a couple hours later and booked another hotel. When I got back from vacation, I was shocked to find that I had been charged. I'm lucky it was just one night. NEVER USE BOOKING.COM. They are all about tricking people and hiding the fine print. I had no clue I was canceling a non-refundable room.

Booked 4 nights accommodation (via Booking.com) at Mercure Ultimo, Sydney for 26th, 27th, 28th and 29th March. This was booked against a non-returnable payment. Because of an onward travel problem I requested of the hotel if I could move the booking forward by one day. Was advised by hotel that any change would have to go through Booking.com. Contacted Booking.com and was advised that the booking would be treated as a cancellation.

I made a hotel reservation in Champaign, IL. When I got there, there were a couple people ahead of me that had no rooms available although they made a reservation. I wished that would be not my case. But I was not exceptional and in fact the people before me also booked via Booking.com. What a mess!

I NEVER write reviews, BUT, because of Booking.com and the deceitful way they have behaved, I write this to let other people BE WARNED by what happened to us. My adult children booked two rooms at a London hotel through them, to take their very sick father for a short break to cheer him up. Unfortunately, he wasn't well enough to go and they cancelled the bookings on their website Booking.com. This was two days before and was during the London marathon weekend so they/the hotel, could easily rebook the rooms. They got an email saying a "request to cancel" the rooms was submitted to hotel. Unfortunately they did all this on their mobile phone which had a broken screen and was hard to read. They rebooked a different hotel near home (via booking.com) just for themselves. On their return, an email came demanding the FULL price for the original booking in London.

When I went to book a hotel in Rome, I specifically wanted to book a hotel that I could cancel without penalty. I have had bad experience in the past and I am very carefully when booking hotels. I booked my hotel, as it specifically stated I could cancel without a penalty and did not have to pay for my hotel until I got there. I needed to input a credit card number to hold the reservation. Once I confirmed all this, I got an email saying my card was charged but wasn't too worried as I knew I could cancel without a penalty. Now THREE MONTHS ahead, I want to cancel the reservation and was told I CANNOT. In addition, they want to charge me a PENALTY if I want to cancel the hotel. VERY SHADY AND NEVER USE THEM AGAIN!!

Personal reasons we had to cancel a 2 night stay at a hotel in Derby - Hallmark Hotel Derby Mickleover Court. I was phoned the same day by a USA call center (company is based in Holland) stating that there is no refund. DO not use these. Go direct to a hotel. Commission is what these companies live by.

When we arrived at La Quinta 32nd ST in NY, the desk clerk said a smoking room had been booked and to get a nonsmoking room would be $60+ more. On the final receipt it said the extra charge was for a room for two people instead of one. The Booking.com notice had both our names on it before we arrived. Booking.com did nothing to help with this and the La Quinta clerk obviously is a thief. Beware both of these.

Arranged and confirmed a 2 night stay with Booking.com for hotel reservations in Eureka Springs, AR. Upon arrival, the hotel had NO KNOWLEDGE of our reservations, although we had already been charged and confirmed via credit card thru Booking.com. Booking.com guarantee the cheapest rates, when the actual hotel rates was 35$ lower PER NIGHT! Canceled our reservations thru Booking.com and customer service could not do so until they were able to contact the hotel we were staying at!

Booked two rooms on Friday April 21st to stay at Penny's Motel arriving on Tuesday April 26th, departing Wednesday April 27th. Contacted the motel on Saturday April 23rd to advise that the stay would be pushed back one week now requiring a stay Tuesday May 3rd until Wednesday May 4th. The man on the phone made the change in his system and yet today we received charges for both rooms.

BOOKING.COM SHOULD BE CALLED THIEVES.COM. My latest experience with Booking.com: They charged my account $402 and did not pay the hotel a dime. I paid them for the reservation and then the hotel because they hadn't been paid. When I called Booking.com, they actually tried to tell me that they do not charge your account when they in fact charge you immediately upon making a reservation. You think that you've paid for your reservation and only learn the truth when you check out. Just ask anyone here and then tried to cancel a reservation if they were charged or not. I have had problems with them in the past through Priceline and will not use them again either. Good luck?

They stated on their website that I would be charged 95 Euros for a night - best price guaranteed! I was subsequently charged 192.05. When I contacted them they stated that there was small print that stated they charged 30 euro + tax's per person in addition for service charge. Why didn't they make that clear and include it in the price? I feel deceived. When booking on my mobile and it states that 95 Euro's is the total price and it is difficult to read any small print, they should make the extra effort to look after their customers. They did send me a subsequent email confirming the booking that did include the additional charges but again in small print. However, when booking while travelling on holiday I did not have access to my emails so did not see this until my return. Unfortunately, it was clear when I contacted them that they didn't care. They stick to the principle of 'Let the buyer beware'.

Booked Hilton Hotel thru Booking.com. Upon check-in I presented my hotel loyalty card to receive loyalty points and free internet. I was denied both because I booked thru Booking.com. The hotel would honor the Booking.com rate if I had contacted them thru their website or called them direct. Booking.com does not display an alert that loyalty members may be denied benefits by using their site.

I have used Booking.com fairly often and knew I had to read the fine print to stay away from no refund deals. But, in haste, I managed to do it by accident. And even though I'm trying to cancel a hotel during a peak time giving them TWELVE WEEKS NOTICE, they won't budge. It is a very costly mistake and is so hurtful. I am done with the hotels that won't budge and DONE with Booking.com. I understand this is the policy, and my mistake. But, why would I ever EVER take such an expensive risk again with my hard-earned money? NEVER. Be very, very careful when booking with this ripoff company.

I have the same story as past reviews have made here with their experience with Booking.com and this my experience. I should have known better to use Booking.com as they blotched my last year reservation at Motel 6, but wanted to know that they have corrected their mistakes as the Customer service assured me last year. I wanted to make a three night Motel reservation for the car show in Carlisle PA for April 2016. In May 2015 almost a year later and when going to the Hotel's website, I was referred to Booking.com for my reservation and with no deposit required for my reservation.

Finally someone named John just called me from Booking.com. Emails kept saying someone tried to call me yet that never happened. I explained that to John. First I would like to again state my frustration with this as I am a customer doing the right thing. I went to Super 8 Verona/Madison website, wanted to make the reservations, the hotel site routed me to Booking.com, made the reservations, w/ no dep required.

I booked a 2 night stay and had a family emergency. Went to cancel and got a email saying it was still charging our card the full cost of the room so we called. They said it was the hotel policy. When I called the hotel they said it was Booking. Will never use this service again. It was the worst experience ever to say the least. I still got charged for the room - what crap!!!

I booked a room from Booking.com. Unfortunately they never sent me a confirmation and I didn't think my reservation was made. I missed the hotel stay and was still responsible for the charge even though I never got notified. They did however send me a survey after the fact which was kind of useless. I tried to get them to refund my funds but they said they cannot. Use BookIt.com - much better company and service.

I am so disappointed with this Booking.com. I have cancelled a room and I was charged 100% cancellation even if I had free cancellation policy. Hotel La Cabana, Machu Picchu.

Booked for business travel. Needed to cancel the trip about 2 days later; I figured ok I can use this as a credit or something. HELLS NO. They will NOT help you in anyway. So if you book through them and don't go DON'T EXPECT any help with getting a credit or a refund. NO NOTHING. STAY AWAY!

I used Booking.com to book for a family reunion in NYC, and found I needed to cancel. They very casually said they would NOT be able to refund my $2200. No effort whatsoever was made to try to be fair, in any way. STAY AWAY FROM THESE GUYS... THEY ARE CROOKS!

I am so disappointed with this Booking.com. I have earlier book the hotel in boracay for sgd300. Few days ago before my trip, I found that the hotel give promotion which are far more cheaper than the rate I booking. Even booking.com say they guarantee the best price. So I managed to cancel my 1st reservation. When I click cancel, there supposed to be a note saying that there will be charged but dont have, so I thought it is free to cancel. Then I click it and they charge me total amount. I immediately request to maintain the room. But what did I get from the reply is "Unfortunately, it is not possible to reinstate a cancelled reservation. We apologize for the inconveniences this may cause."

At just before 9 pm on a Saturday we booked a room for that same night, listed as 'available'. On arrival, the property was quiet and only had a mobile number for contact - when we called the property owner they wouldn't allow check in after 7 pm. This is fine, and understandable for a small B&B in a remote town in the UK.

We have recently had an incident where I booked a family holiday. The day before we were meant to leave for a 3-day break 500 km away from our home, a booking.com agent got in touch and let me know my accommodation was double-booked. After initially sending me an alternative that was not even family friendly, the agent organised an alternative place. This place - the Wilderness Beach Hotel was misrepresented on Booking.com's website and a number of the facilities were not usable. The hotel was also run-down in addition to not having very good security.

I am very disappointed in Booking.com. We use to make all of our leisure bookings through Booking.com. and we always made use of Booking.com for all our business accommodation. Unfortunately, we won’t use this booking agency again and we will not recommend it to anyone. The agents in the call centre, are incompetent, rude and not very helpful. The guarantee that the rates are the best rates that one will find is not true, and the policy that you will refund the difference if there is another agency that has better rates than Booking.com is a hoax.

BOOKING.COM has charged my credit card a cancellation fee for a hotel, although I cancelled several days before check-in date and Booking.com sent me an email acknowledging the cancellation and the 0 (zero) fee! I have contacted them several times, sent documents to prove the wrong-doing. No response on their part. VERY DISHONEST. NEVER USE BOOKING.COM.

I had made a reservation to stay my last 2 nights at a Ryokan in Tokyo. Taxi couldn't even find the place. When found, it was in what appeared to be horrible area... men getting drunk right next door in the middle of the afternoon. Hotel was not secure. WiFi didn't work. Room was dirty. Hotel rundown. Waited nearly 25 min for someone to even appear at the front desk. I felt so unsafe as a female traveler with her daughter that I left and purchased a different hotel. Bookings.com and Hotel Hanabi could care less about the situation and refused to refund my money. Be very aware before using this site as the properties are very misleading and description is not accurate. As a very frequent traveler I have never experienced this before and will never use this site again in the future.

Booking.com website asked for my credit card info and assured me that they will not charge me until I show up at the hotel. The reservation somehow was altered by Booking.com, making the reservation for the same day that I placed the reservation on April 8. The same day reservation was not known to me until two days later when my bank sent me notification that $74.52 was removed in advance of the May 22, 2016 date that I set up.

READ ME!! I selected a room on Booking.com. That was not supposed to be charged right away, but when we checked out. After checking with my bank they said that they tried to charge my account several times. That's not all. I saw another room I wanted instead, so I selected that one then went back to the first reservation and cancelled it. Then I saw an even better room, booked it, went back and cancelled the previous one. Then I checked my email right after. They said they were charging me the full price of each booking. My bookings were for 3 nights in Manhattan, NY and were about $800 per booking. I didn't even have that much in my account thank goodness, so the charges were declined.

Never believe Booking.com for their Best Price Guarantee. They are NEVER the best price! I foolishly was duped into believing that they backed their best price guarantee but was very wrong! After I booked with them a friend let me know that hotels.com had much cheaper rates. I called them right away to ask about their Best Price Guarantee and they said that it wasn't a valid claim! Same hotel, same dates, same room level... all within hours! Booking.com said it wasn't a valid claim because they have a 'No cancellations & Modifications' rule and Hotels.com allows you to cancel right up until the day before travel. Different cancellation policies means the Best Price Guarantee is invalid!

I am not happy with Booking.com for charging me $120 out of my account! I arrived at the motel I booked, which was supposed to be a family room with a pool. When we arrived room was tiny, not the family room we wanted and not big enough at all for 2 adults and 3 children for 3 nights. The owner told us the pool was closed and asked if booking.com contacted us? I said No! I then checked my email and there was a short email which wasn't sent until we had already left for our trip. The owner offered a full refund if we would like to switch motels, we agreed and he deposited fee back on our card while we were still there. Now 4 days later booking.com want to take $120 out for canceling. I don't think this is fair as I didn't really get what I booked for in the first place!

I booked hotel Caesar House Residenze Romane for one night stay in October 2016 of this year. The website asked for my credit card info and assured me that they will not charge me until I show up at the hotel; however I checked my bank and found out that they did charge me for the stay in advance. Deceptive advertisements. Stay away from this company.

I have used Booking.com before and have been satisfied however this last time was not good. I booked a hotel in Orlando for one night. When there were last minute changes with my flight I tried to change it but I got the runaround and was charged for 2 night because you cannot cancel your reservation. The hotel was nice but so much for great savings when you have to pay for 2 nights. Not sure if I blame the hotel or booking.com but buyer beware. Only good deals to be had if you do not make any changes to your reservations.

Extremely disappointed with Booking.com. I made a reservation for a twin room in Heathrow Lodge via booking.com. It clearly said "free cancellation" but only an hour later when I tried to cancel it - they charged me £40!! I rang them to sort it out but they denied the fact that they initially advertised free cancellation and told me they could do nothing about it! They just told me to ring the hotel and the hotel told me to ring them. Both parties were so unhelpful and so unaccommodating. They wasted my time and they stole my money and left me feeling powerless. That is so sad. Should not be acceptable.

I booked for a "motel 6". The website advertised a pool and when I arrived the pool was like a swamp. The area was dangerous and I did not want to stay there so I cancelled. Booking.com charge my card and when I called them to ask why they charge my card they said I shouldn't have put my card information... They are stealing people money and they claim to provide a service. They don't have a local office. I'm going to file a class action lawsuit against them.

I spoke with the so called customer service representative who was rude and tried to over talk me when I voiced my complaint with my booking. I asked to speak with a supervisor three times during the conversation and she refused and then stated that she was terminating the call and hung up. I called back and spoke with Amy who said she would transfer me to a supervisor but just hung up. I finally got someone named Erin who did finally connect me to a supervisor named Cory ** who said he was sorry and all of the other bluff that they say. What surprises me most is that there is no "home office" to write to. Cory says that there is no "physical address" to write to in Amsterdam. I find it very hard to believe that there is no one else in management positions in a physical building which receives mail. I had used them for many reservations for the past couple of years but I'm done now. I will not do business with people who lack respect for the customer.

Specifically, I am demanding a full refund for the following reasons: 1. The website indicated that the hotel had 1 room that would accommodate up to 4 people, and upon arrival, the hotel receptionist provided me and my guests with two adjacent rooms instead; 2. The hotel was in incredibly poor condition; 3. And the hotel receptionist was impolite, unprofessional and became combative when I requested my refund upon examining the hotel and expressing my dissatisfaction with its poor conditions.

Lack of communication; Receipts not available. I checked out of my reserved hotel (Hampton Inn, Princeton, W.V.) and they told me Booking.com would send me a receipt. That never happened and I see my credit card bill is exactly $15 more than originally paid. Poor reviews, I see... Beware!

We arrived at the Springhill Suites to find that they did not have any record of our reservation and they were full! So at 10 PM we were scrambling to find another hotel room - and all of the adjacent hotels were also full. We will never use Booking.com again and we will recommend to our friends that ask us to never use Booking.com. What a rip-off!

This company was happy to take my booking quick enough but refused to help me when I needed it. It stated that I wouldn't have to pay until arriving which I was happy with but then the very next day the money gets swiped out of my account without notice in which I incurred overdraft charges as I don't keep money in this particular account. I phoned both Booking.com and Radisson park inn Manchester and both companies stated they couldn't do anything. I take it No one knows what good customer service is anymore.

I recently booked a hotel based on the proximity to the airport (6.9 km) advertised on the Booking.com site. When it turned out that the hotel was actually more than 20 km away, and that the hotel owner actually knew about the error on the site but passed it off as Booking.com's error, neither party would compensate me for the mega taxi fares I ended up having to pay getting to the hotel and from the hotel to the airport. The hotel also had the cheek to deduct a "no show" payment from my card (after I left to stay at another hotel closer to the airport) and Booking.com would not refund this either.

Do not utilize Booking.com without double-checking pricing and availability very closely. We recently booked a hotel for one night in Georgia at a rate of $119.00. Traveling to Florida and when we checked in the rate had gone to $155.00. We first thought this was tax included but unfortunately after checking with the front desk found out that this was the price that Booking.com had given the hotel.

I booked one night at the Creekside Inn in Sedona via Booking.com for $306.90 plus taxes. As I got the confirmation, I found out that the same room was available from the Creekside Inn website for $279. I immediately sent a message to Booking.com asking for the adjustment according to their best price guarantee. I got no response in 3 days. I tried to contact Booking.com by phone, could never talk to anyone. I finally cancelled the reservation and I got a response that I still owed the $306.90. I will now contact my credit card to stop payment. I also contacted the Creekside Inn to see if they can resolve the problem on their side. In the meantime I will stop using Booking.com from now on since their Best Price Guarantee is a fraud.

When I booked my hotel it was very clear that we have children. Booking.com recommended some hotels, we picked one of them. When we arrived it was a dump and not safe for the kids although we were charged over $400 per night per room. Right when we arrived and realized how bad it is I asked the receptionist to cancel my reservation, but due to the fact that I booked with Booking.com they couldn't cancel. She told me to go through Booking.com. I called them from the hotel lobby and they send me a cancellation email, to find out afterwards that the hotel charged me for "no show". When I called Booking.com to ask about the charge they put me on hold for almost 20 minutes twice and then told me they can't do anything about the charges. The worst experience ever. I will never use them again or recommend them to anyone.

I booked a 3 bedroom apartment in DC for my son's graduation on January 22. On March 28, they called to tell me it was oversold and no longer available. They only had inferior offerings at this point. UNRELIABLE.

I booked a hotel by Booking.com and unfortunately, I did not see and got one non-refundable room. And in the another day, I had to cancel it because I changed plans. I called to Booking.com and the customer clerk was really polite and helpful. She was really calm and told she would do the possible to talk with the property to cancel and take off the charge. Summarizing I got it, she canceled the booking with no charges and it was fast and right. It was a really pleasant moment solving a problem.

Very unhappy with Booking.com. They are a rip-off. They will charge your card even if they say they won't. If you want to lose an extra $100, use Booking.com. I called and they have no ways to help you. They are rude on the phone, won't help you. I didn't even stay in the room and still got charged. They ruined my kid's family's vacation. I will never use this site. This is the first time I've ever had to write a review about anybody. THIS BOOKING.COM IS A RIP-OFF!!!

I made a very late booking with Booking.com at 14.00 hrs for a hotel for 5 nights in Lanzarote. The booking was for the same night. The reason we had to book this hotel was a holiday disaster which is a whole other story. I continually checked for a confirmation email for two hours. Having received no confirmation email I rang the hotel at 16.00 hrs and asked reception if they had heard from booking.com and if they were expecting us. The person who answered spoke good English and told me that they had no availability and were fully booked and that I was not booked in to stay. On hearing this I made alternative arrangements as I required accommodation for the same night.

I have used Booking.com for years but never had problems. Recently the situation has changed. It is now very inefficient. I believe Booking.com is having problems with hotels, which are most likely dissatisfied with Booking.com. Basically, there is a complete disconnect between Booking.com and some hotels. They do not talk to each other. To make a long story short, I have been double charged by one hotel in Albuquerque and I am still waiting for a refund from a hotel in Taos after several emails, calls, etc. Booking.com has been of no use. I spent so much of my time, so I realized that I will go back to the old method of contacting directly the hotels. Bye bye Booking.com, you are at the end of the road.

I entered the following details into the booking.com advance search criteria 1 adult and 2 children. The site came back with a number of hotels which were irrelevant to the search criteria I had put in. I booked a room with the misleading information. On review found that it had booked a double room for 1 adult only, not adhering to the criteria set. I contacted booking but they were extremely unhelpful. They refused to do anything about it. I was very shocked by the customer service received. It was the worst I had ever experienced. They told me to pay more money for a bigger room. They also refused a refund for a room serves no use. I will not be using their site again.

I booked a room at the Ramada through Booking.com. Booking.com changed my booking date so when I showed up at the hotel, they said they had no rooms available but I was still charged.

I cancelled a reservation I made with them for a hotel in Iceland. Somehow, it never went through their system. I didn't get a confirmation email, and in hindsight, I wish I had contacted them about it, but it didn't worry me at the time because my booking seemed to be removed from my account. (I had booked 3 other hotels with them and those are the only ones that showed up on my personal account page. If my other booking had not been cancelled, it should have showed up on that page.) Now, I'm being charged by the hotel with a no-show fee of the entire amount it would have cost to stay there. Booking.com refuses to take any responsibility for it even though I've sent them a screen shot of my account page which clearly shows this reservation doesn't exist. Even though that the hotel I actually did stay at was also booked through booking.com and for the same dates! At the end I called my credit card to cancel the charge for me.

I have had an awful experience dealing with a scam hotel (Kalu's Hideaway Udawalawe) through Booking.com. The hotel told me my room, which I had booked 3 months previous, was "out of order" but they had gotten me a room at a "sister property" nearby. The sister property's rooms are 1/2 the cost of the one I had already paid for, so I refused and got my own hotel elsewhere. When I logged on to Booking.com it said "no fee cancellation available" so I clicked that, assuming I would be refunded for the room. Imagine my surprise when I got an email saying the room was immediately cancelled and I was charged for the full amount! Now I must fight this shady business to recover the money for a service I paid for and was denied.

We use Booking.com several times each year and this is the first time we have been let down so posting on here in the hope that other people are aware that your bookings are handled by agents and it is them who have on this occasion let us down. We booked a Caravan for the Easter break at Whitecross Bay with Bayside Caravans. Their payment system is less than acceptable it did not allow us to make our payment through their online system, so having given our card details over the phone in January 2016 and having received an email confirming the booking we assumed all was in order. I rang this week as per their email to confirm details for arrival to be told there is no booking. I was promised a telephone call I received an email which could have been typed by a 5 year old child!!! Stating that as the money had not come out of our account it was our fault and we should have checked.

When you book a room with the Booking.com, the hotel has a way of cancelling your booking without incurring any penalties. If the hotel is overbooked or finds a better guest with the higher price, they simply declare that the credit card authorization has failed and cancel your booking. In this way, they do not have an obligation to find an alternative accommodation or compensate or nothing.

We booked a hotel in Malindi, Kenya in December 2015 through booking.com. The name is Silversands. We were robbed during the night while sleeping with 'security' right outside. They came in through windows. We had small children with us. The police said we were lucky we didn't wake up because these robbers frequently carry machetes! We left and tried to get a refund. The hotel refused. We tried to write a review on booking.com to warn people and they buried it! Come to find out on Trip Advisor the same thing happened to someone else the month before and booking.com did the same thing - buried the review! We could have been killed. And we could have been warned. And we tried to warn others. Booking.com prevented both. I think that is criminal! We were able to write a review on Trip Advisor thank goodness!!!

Booking.com is horrid. I had to cancel a reservation the day before I traveled and they charged me $125 cancellation for a $142 room. I use the Heathman in Vancouver and if I had booked through them, and called the hotel directly when I could not travel, I would not have been charged. Steer Clear!!

They incorrectly invoice my credit card, do deceptive and misleading web marketing, and won't return your call or email if you have problem. Completely not returned email. Price match guarantee is a load of **.

I started to look for a hotel for my trip to New York today. I got on this site from Trivago. It asked me if I wanted to hold the hotel room. This was one of my first hotels that I looked at online and I liked it and wanted to compare it to other one. Then I get a confirmation saying I booked the room and have a cancellation fee, when all I wanted to do was save the room to compare my options. I wasn't even sure how long I wanted to stay and now the cancellation fee is 340. When I called they said that I would get a call back the next day to see if the hotel would waive my fee. The site is misleading and guy was rude!

I cancelled a reservation for the Hotel Grand Prix in Mexico City 12 days before my check in date. I received an email confirming the cancellation and that I needed to do nothing else. I looked at my Visa account online this week on my scheduled check in date and there is a one night pending charge from Hotel Herca which after doing some searching is the way this hotel bills! I contacted Booking.com and they sent me an auto reply email explaining what a pre-authorization is! I contacted them via Twitter also and they ignored the issue there too!

I booked a room with Ronda Hotel Polo in Andalusia, Spain. One of the reasons that I booked this hotel was because it had a free cancellation policy. Unfortunately, we had to cancel our trip. The hotel is charging us a cancellation fee equal to one night's stay. It turns out that the free cancellation only applies to some of the rooms, not all. The room I booked happened to be one of the rooms that didn't have the free cancellation. I used the 'free cancellation' filter when searching for rooms. The Ronda Hotel Polo was one of the hotels that came up in my search. It's very misleading. I would caution anyone who wants to book a room with Booking.com when you may need to use the free cancellation. I booked three other hotel rooms through Booking.com for this trip. I was able to cancel those rooms with no fees. Again, use caution booking a room if you may need to cancel your trip.

Booking.com is an expensive sham. In my recent experience booking with them was twice as expensive as booking directly with the hotel! In addition once they get your credit card info, they lie to the hotel that you booked a non-cancellation room. Even if the hotel accepts your cancellation, they call the hotel and tell the hotel not to refund even when the hotel wants to accept the change. NEVER USE BOOKING.COM. Book directly with hotels.

My reservation was made at The Embassy Suites Denver - Southeast, check-in date 2015-07-13 and check-out date 2015-07-18. It was made online and confirmed by Booking.com. When I arrived after 23 hours of travelling I was told by the hotel's very helpful staff that due to double booking they had cancelled my rooms and had emailed Booking.com to inform them. I was shown the email and it clearly stated that Booking.com had been told. I was unable to make alternative arrangements as I received no contact from Booking.com informing me of the cancelation.

I booked a room using Booking.com for 2 nights @Westin Hotel on Jekyll Island Georgia. The room was for my in-laws' 30th Wedding Anniversary. I requested a Deluxe Ocean view room on lower floor. Booking.com found me the room I asked for at a price of $187.00 per night. I booked the room 22 days ahead. Did not contact the Westin Hotel until check-in day. Was advised that Booking.com reserved a basic room on the opposite side of Hotel with no Ocean view as promised. The Westin Hotel was completely booked up on this date and could not rectify issue. We were advised Booking.com makes a practice of booking the lowest price rooms at the top priced room rate. Booking.com makes $50.00 to $100.00/night off unknowing customers. We had no recourse.

I booked the above-named hotel with Booking.com some time ago for a 1-night stay on 8th March 2016. I requested to pay by cash on my arrival but had to provide a debit/credit card for validation purposes. On 2nd March 2016, £59 or 75.60 euros was debited from my account. Upon my arrival, I was told by hotel receptionist that I had not paid and had to pay 75.60 euros in cash. This is tantamount to fraud. I have notified my bank who can confirm that funds were taken from my account on the 2nd March 2016 after I had requested to pay cash upon arrival. It is now 11th March 2016 and still awaiting a refund of £59 or 75.60 euros after being charged twice. I advise customers to use Booking.com at their peril. When in offers you the option to pay in cash at the hotel on your booking, Booking.com should adhere to this.

I will keep it short and simple. When Booking.com states that you can cancel anytime believe it or not, it's a lie. Once they get your credit card info, they lie to the hotel that you booked a non-cancellation room. Even if the hotel accepts your cancellation, they call the hotel and tell the hotel not to refund you, then they pretend that the hotel made the decision not them. Hotels use your brains, Booking.com does not care about how your customers perceive your business. Now I have to write a negative review about the hotel that colluded with them to defraud me.

I booked a three week stay in a private apartment in a large complex in a foreign country. Cash only. The most prominent photo on the Booking.com site for this property was a big beautiful indoor pool. When I arrived, all of the facilities prominently advertised, including the pool, workout room, and sauna, had clearly been closed down and out of order for a very long period of time. Because I swim and workout regularly (I am a dancer) I specifically booked this more expensive apartment over cheaper ones BECAUSE it had these facilities. In addition, after paying, I found that the refrigerator was out of order so I had to spend money to eat out three meals a day for the first five days. Then I discovered that the intercom in the apartment also did not work, and there was no peephole in the door. So, being alone and a woman (in a third world country) I was afraid to answer when someone knocked.

I made a reservation back on 6th June 2015 from India through Booking.com for a three nights stay at Hotel Chancellor@Orchard Singapore. I was extremely disappointed in my stay at the hotel where I had gone for a family vacation. This was my first time visiting this hotel. On arrival the front desk people were extremely rude. They have very poor customer service etiquettes. We had booked a four star hotel as said by Booking.com but to my surprise it was no less than a two or three star hotel. The rooms were too small and the washroom door did not even had a lock with poor room service.

The B&B agreed to stay later than the normal check in hours even though I didn't force them to. We talked on the phone and they agreed to wait for me. However, they didn't telling that it is too late for them and told me to find another hotel. Booking.com didn't help me with this problem because of lack of evidence (all talks were made on the phone). I think this is not the right way to run a business.

I have booked many times with sites like Expedia and Kayak, but had never used Booking.com. I booked three rooms for a single night at a hotel so my family could attend a college graduation. Everything was confirmed just fine. Fortunately, about a week later something made me think to call the hotel itself just to make sure all was well. It wasn't! Booking.com had only reserved one room, not the three rooms they were showing on my confirmation. That sent me scrambling because this is a small town that books up about a year in advance for the graduation day. I have attempted to contact Booking.com customer service and despite their website claiming 24/7 service and almost "instant" replies, they have never replied. I will not ever use them again and obviously would not recommend that anyone else do so.

Their website booked me the wrong dates. No way to change it. On hold for customer service over an hour and a half-no answer. No reply to emails either. AVOID THEM AT ALL COSTS. NOT REPUTABLE.

I had reserved a room for May 21st thru May 24th. No deposit was advertised, but Feb. 21st 76.17 was deducted off of my debit card. Talked to 2 men. They called Motel, told me it would take 7 days to get refund. March 4th, still no refund. Talked to another man, he told me I would need to prove the money was taken out. They are cheaters and liars. Taking money from someone who lives on SSI is not right. So I have paid for a room that I will NEVER stay in. Help please!!!

I booked directly with the hotel but it seems that they do their booking through Booking.com and that is not clear on their website!! But when I got my confirmation, it was from "Booking.com" and it indicated that if I cancel my booking it may cost me!! I phoned up the hotel and spoke to Dave to cancel the hotel about 14:00 today and he said that they will cancel it for me but there will be no refund. When I booked the room there was no warning at all to say that if I cancel the room there will be a charge until I booked it!!! 95% of places will allow you to cancel the room on the day and they make their cancellation policy clear on their website. I suggest that you update your website to indicate this rather than penalize people.

My family recently travelled to Thai Beach House Resort in February 2016 and left disappointed after one night for a number or reasons. The staff at the front desk seemed friendly enough and even offered to upgrade us to a nicer room closer to the pool. We assume there was no inspection done beforehand as we were greeted to a dead black cat at the front of our room. Not a good start.

Had never used booking.com. Great experiences with other travel sites, but booking.com was terrible. Booked 1 room on booking.com. Charged me for 2 rooms. Attempted to cancel and was informed I could not. Had to dispute the charges. RUN from booking.com!

Do not use this website as they often do not communicate with the booked hotel about reservations. I have had wrong confirmation numbers given to me and double bookings... literally out of the blue. I am calling them for my 5th time for the week and I am exhausted. I would suggest you go through kayak.com or call the hotel directly. I am going to file a complaint with this horrible company.

Booked hotel, later found issue with hotel as failed to mention on website no restaurant available. Spoke to Booking.com who confirmed room, cancelled with no charge. Later found hotel had charged and Booking.com gave wrong info to hotel. Been on phone to Booking.com 14 times, no compensation. Terrible service. Never use them again.

I wish that I had read the reviews prior to using Booking.com. This morning I received an email from them that my reservation in the Netherlands for April had been cancelled by the hotel. This did not happen as I called the hotel and they did not even have a reservation that was made in November with a confirmation from Booking.com. I have had a few problems in the past but this was crazy. The problems that could have arisen. I like others got put on hold because of extreme volume and they did not return email. BUYER BEWARE OF LOW PRICES FROM BOOKING.COM. The room that was confirmed for the stay of $440 is now available for $750. They are not too ethical to say the least.

If you are thinking of travelling with Booking.com. please don't... They took our money, confirmed our villa, etc., then we discovered that villa already booked. We had turned down others as we had our villa confirmation!!! We are now struggling to find somewhere suitable to stay although we were offered 1 alternative which didn't provide what we wanted and another which just showed Disney pictures and very limited villa pictures. We have seen a villa that we would accept but apparently we are not able to have this one even though it is cheaper than one of the others we were offered. So please look at other sites...

Booked 4 months before arrival date of 19-01-2016 Bansko, Bulgaria. Hotel had no heating, no running water or reception stuff after 6 o'clock. We decide not to stay and I called Booking.com 20 times about this problem but they said hotel didn't want to give our money back but luckily we made a small video to prove all this. So I called Visa to open dispute for this payment under consumer right section 75. (faulty or wrongly advertise product) Reading a complaint about same hotel made me write this. I am agree every word he was saying, most idiotic customer service, charge me for 11 nights which I didn't even stay 1 night. They treat me like I am lying to them to get my money back but seeing last 3 review about this hotel made me feel better. I email this video to customer service 3 times and they told me they couldn't receive so I had to put it on YouTube for them to be able to see.

My experience with Booking.com was the worst. My reservation at Comfort Suites Pigeon Forge was not found and the hotel was booked to capacity. Unfortunately, once I finally stopped waiting on anyone to answer their customer service line, we spent hours driving around and calling any and every hotel/motel we could find which ended with us sleeping in our car in a grocery store parking lot until we were awake enough to turn around and drive back home... thus making the weekend miserable and ruining our hiking trip. It was by far the worst booking experience I've ever had, and I use sites like this all the time without issue. I finally heard from a representative 4 days later via email which solved nothing.

Be very very careful of Booking.com's front page advertising of Free Cancellation on most bookings. We recently booked a Hotel in Lanzarote and unfortunately, due to circumstances beyond our control we're unable to travel. We contacted the Hotel directly and they were willing to cancel the booking at no charge. However, as the booking was made through Booking.com it would have to be cancelled through them. When cancelling via website, Booking.com said they would have to contact the Hotel and eventually came back saying the HOTEL had said no cancellation, no refund and no exceptions.

Worst company I've ever dealt with. Please beware when booking anything with these people. They have no customer support, and the support they have is outsourced to call centers with direct orders. In my case the customer representative did not understand what was going on. So you will get nowhere when trying to explain them your problem (in my experience to be fair). As well they will not transfer you to other colleagues or supervisor for assistance under any circumstance (that I had).

I am very DISAPPOINTED and ANGRY because Booking.com double book us. When we get there to check in at the hotel at 3:30 pm tired from driving and spent the day outdoor, wish to clean up and relax a little bit in the hotel, they say they don't have my name not there and that they fully booked until next weekend. I tried to call your customer service for more than 10 minutes waiting on hold for operator no one picking up because everyone was busy while on their page it's saying they will answer within second. So we ended up driving back home last night because we couldn't any place to stay. Long and exhausted trip instead of fun weekend. Never gonna use them again.

I booked a room using Booking.com with the Castle View Hotel in Edinburgh Scotland for June 8th 2015. The cancellation policy for the booking I selected was a 100% refund of any deposit if you cancelled before 7 days of the stay. I canceled April 15th 2015 and received the cancellation confirmation from Booking.com - I still have it. That was well within the parameters to receive the full refund. Instead, I was charged for the 1st night stay and never issued any refund in complete disregard of the policy stated on the booking when it was made.

We used Booking.com to book a hotel room for us in Crystal River, FL. When we arrived at the hotel after a long afternoon & evening of travel, we were informed that they had no record of our reservation made thru Booking.com and no rooms available. The hotel clerk looked at our Booking.com confirmation record and tried to contact them but could not get thru to a human. We left to seek out another room which caused a lot of stress as everyone was tired and now we had nowhere to stay. The hotel we ended up finding a room at costs more money and we had to go out for breakfast as the hotel offered no continental breakfast like the one we thought we booked thru Booking.com. We will not let Booking.com do this to us again and we warn you to get your travel reservations made elsewhere as you cannot depend on them!!!

I have since been contacted by various members of the Booking.com customer service team, who have indicated that the request was reviewed again, and the refunded amount will be increased. While I appreciate the diligence and support of the customer service team, I feel that the experience was less than optimal, as the back-and-forth to get the refund requested and resolved was time-consuming for me as well as the customer service team.

I booked a holiday to Euro Disney with Booking.com with a price promise guarantee. Only 30 mins later I found a cheaper deal with Eurotunnel for the SAME holiday exactly!! Booking.com refused to honour their price promise & as they are NOT a member (surprise, surprise) of ATOL then there is no legislation to make them honour it, so Booking.com are a rip off company making their own rules & making false claims of 'price promises' which they have no intention of honouring!!! BEWARE - I will never book with them again!

I booked a room at the Waldorf for what I believed was Valentine's Day. When I finally looked at the date I immediately called the hotel to ask if there could be a change for the actual date. I was told by the hotel that the change had to be done by Booking.com. When I finally got through to customer service of Booking.com after 25 minutes on hold. The customer service rep was patronizing me to make feel like they were doing all they could. I was told that they would call me back and email me with the hotels response and correction. Neither happened and the operator just hung up on me. All I asked was that it was an honest mistake, I wanted Valentine's Day for my reservation not February 28. I will never do business with them again ever.

I booked a hotel room which quite clearly stated that there were no cancellation costs if cancelled before 20 May. In fact the website still shows this for the hotel. Now I have cancelled in Feb and have received an email advising that the FULL cost of the hotel will be charged to my credit card. Will never use this website again. It's a scam! Use a local travel agent. It's safer!

Don't ever book with Booking.com! They have a fault in their online system which means that even when you add an additional guest, it registers as 1 adult and you get charged extra when you get there. They know about this and won't rectify it. Please share to make people aware.

Refused to cancel the reservation. Reservation was booked one month in advance and did not clearly state that it was non-refundable. Normally non-refundable are just for last-minute stays or so I thought. Totally got the run around from them.

Warning, beware of booking.com cancellation policy. I made a hotel booking 7 months ahead and within 27 minutes cancelled the booking. The hotel then took the full amount from my card that day. When I asked for my money back as I had immediately cancelled, and they had lost no business or time requiring compensation, they replied they strictly adhered to this "policy". These are terrible customer conditions. Booking.com take no responsibility, and are in fact just a booking platform for many small operators, who may be dodgy or have very poor practice.

I booked a room through Booking.com and my plans changes and they would not let me either cancel the reservation or change the date. I will NEVER use Booking.com again and I will tell ALL my friends to not use them either. They are a ripoff. STAY AWAY from Booking.com!!!

Do not use Booking.com. I just used them to book in New Orleans and accepted a price of 225.00 per night in a hotel and they charged me the full price per night of 400.00 per night with NO cancellation. I was stuck with this fee! Never an issue with Priceline.com.

Used Booking.com to book for an event in Houston Primary because they popped up in a fare search with lowest fare... supposedly. After booking I was notified by our event coordinator that the reservation had to be made through the hotel direct due to the promo for the event. It had been less than an hour from when I clicked "book" to when I found out I had to book direct. The hotel reservation staff was happy to allow cancellation of the Booking.com reservation but the request had to come from Booking.com. Booking.com staff then told me the hotel would not allow it. I called the hotel and they said oh yes they would and that Booking.com misleads people all the time about it. Then called Booking.com again and demanded a 3 way call with the hotel. At that point Booking.com had to cancel the reservation as they could not lie. COMPLETE PAIN!!!

I have used booking.com before and never had any issues. My last bookings with them involved two cancellations made by owners because of double bookings! For one of the cancellations, I was not bothered since I had enough time to look for an alternative accommodation. I however faced quite a bit of a challenge when I got a call on the day of my check in with the owner stating that her place was over booked! I was already on the area with my luggage. I was very upset since I knew of the problems I would have to face to find a place since it was peak time in Flic en Flac! I was also sent an email stating that I would have to pay a cancellation amount. This was very upsetting.

We had two properties listed (as suppliers) on booking.com. We had two reservations made via booking.com at our Cape Town, South Africa apartment. Both times the "guests " arrived and we took the full amounts off the supplied credit card... for full payment. They stayed for 4 days and left as per "contract." Booking.com took their commission and everyone was happy... or so I thought. Turns out that the swindlers that booked by us used a "legitimate" card and they (the swindlers) managed to REVERSE the transaction!!! via Visa... denying that they stayed by us! Upon writing to booking.com (whom we paid commission to)... they NEVER came back to me about the two incidents. Suddenly could NOT get hold of these criminals whom we let into our penthouse. BEWARE of this lot. Booking.com is NEVER wrong. Airbnb.com is a MUCH better, more secure booking portal. Never had a day's problem.

I had to cancel a reservation because the event I was attending at the venue was cancelled. I called to cancel and was NOT informed that I would still be paying for the reservation. They cancelled over the phone without imparting that bit of information. Buyer beware!

On 2-4-16, my wife made reservation for A La Quinta Inn in Indianapolis, Indiana for 2-7-16. When I got to motel they told me that my reservation was for 2-4-16. I got charged for room, and never saw it. Why would a person book a room for a night that he wasn't going to be there. We filled form out correctly, but when we pushed confirm the date changed. I will never use this site again. That should be illegal.

PLEASE, ALWAYS BOOK DIRECTLY FROM THE HOTELS. My husband booked a hotel for our upcoming anniversary weekend. However, he decided to change the hotel and that is when the nightmare began. I was informed from the hotel that my booking was made through Expedia. I called Expedia and was informed that my booking was actually made through Booking.com and that is where the trouble began.

I booked with this company on the 15 January 2016 for a Hotel called Mye Hotel Petaling Jaya Malaysia. When I reached the Hotel, I asked the front desk reception guy who was munching his food away that if he could please check if he received my reservation. He quickly said NO and to come back at 2 pm and I was like "Seriously, is this really happening to me?" I insisted as a paying customer to check my details again as I made a booking with Booking.com. He reluctantly checked his computer and said to me very rudely NO for the second time. Now, here am I rushing for my business meeting not only that was I told that my booking was not show at the system and getting late for my appointment. I quickly rushed to the opposite road as I saw another Hotel there and thank God did they have rooms.

I have booked throughout Booking.com for my holiday in Bangkok from the first of January 2016 to eighth of January 2016 in Grand President Hotel and my booking number was **. Anyhow, according to booking confirmation the room should be ready and check-in starts from 2 pm. I reached the hotel location at almost 9 pm and guess what? No rooms available. I have waited them to do their arrangements till 11.30 pm and then they decided to transfer my booking to another hotel called Unico Express which is three stars and less facilities such as no swimming pool or gym and the hotel was very old as well as in different location of the city I have already selected.

BOOKING.HELL, is more like it. I wish I could rate them with less than 1 star because that is more what they deserve. Long story short, I had a doctor's note for restrictive travel due to the Zika virus and had to cancel my trip. I understood the policy, however because you do not pay booking.com directly, they act as a middleman between the rental property and yourself. They sent multiple confusing emails written in poor English and told me I had to supply the rental property with my bank account information in order to receive any type of refund. They also had the nerve to accuse me of threatening the rental property because I said I was going to leave negative feedback about my experience and their lack of flexibility given the circumstances. Our trip was suppose a nice getaway due to the fact we lost our child, but they have made it a nightmare.

I booked several hotels through Booking.com for a work function in Austin, TX. One of the rooms were never reserved with the hotel (Booking.com mistake). The city is sold out for a conference in town. I called Booking.com and was on hold for 15 minutes BEFORE I was able to talk with a customer service agent. The agent then said "sorry the hotel is sold out." I said that wasn't acceptable to leave me without a room as I have made the bookings in September 2015. He said he could do me a favor and not charge me to change to another venue. He booked another hotel. When my colleague arrived, it was a vacation rental and no way to enter the property. No one was onsite to check them in. After many hours I found a hotel outside the downtown area for $500 a night. I have no choice. I tried call Booking.com - no answer.

It's very easy to get the bait and switch with Booking.com. You book a hotel at a set price and when you get to the hotel they quote you another price. Go with something like Expedia where you pay upfront and get the price you're quoted.

I travel quite a bit, mostly for pleasure, and have booked with Booking.com numerous times, in South America, Europe, Canada and United States, since 2008 (8-years) and have had nothing but great experiences. Typically, I verify reviews on TripAdvisor as well as Booking.com as part of my research. That way, I am well aware of what to expect. In my experience, the amenities and price are always exactly as agreed. I do suggest paying careful attention to details and reading the small print before booking. Thing I watch for are: do you have to pay a deposit? Is there a cancellation fee? Review your booking confirmation once you receive it to verify the details. Record the confirmation number; there will be different numbers for each booking. Download the mobile Booking.com app it makes it incredibly easy to keep track of your booking details or, should you need to, cancel a reservation.

My husband booked us a trip through booking.com in Key West FL. It was a surprise all the way and so I had no idea, price, cost, etc. The day we arrived in Key West and were minutes from the hotel I finally got out of him the hotel where we were staying. When I went on Trip Advisor I saw the cost was $314/night. For 3 nights that would be about $1000. But wait, when I got there they said it was $500/night and so my total bill was $1500. WHAT? That's a $500 difference. They told me I should take it up with Booking.com.

I'm a vacation rental owner and I found out their site just does not cater well for this type of thing even though they say they do. Their internet interface (extranet) which is their booking management system is so complicated and full of errors that you encounter every possible thing that can go wrong: i.e, when a customer books, the customer's credit cards would show charge declined, and we are supposed to then press the link on their booking system: credit card invalid so we don't get charged commission for the transaction. The link did not work and customer service (every time a different country!) could not fix. Consequence: I got charged 15% commission and the guest never paid or booked!

Calling Booking.com is the worst experience you will literally ever have in your entire life. You will be spammed with over 100 advertisements before you ever speak to anyone. Spare yourself and book through any, ANY, ANY other online source. You will surely regret using Booking.com for the rest of your life. Please spare yourself.

Went to book a hotel a week after Valentines Day, as my girlfriend is away on that day. The plan was to stay over Sunday night and leave Monday morning. These dates are in the middle of February and this is what I used as my search criteria. I was given a price based on this search criteria. When I found a suitable hotel, I booked a room. It hurried me along the entire booking process "THERE'S 5 OTHER PEOPLE LOOKING AT THIS ROOM RIGHT NOW!" Same as eDreams do (it's all phony, there's nobody else looking and it's just a website script).

We booked 3 days in a hotel in Sri Lanka. When we arrived, only 2 days had been booked and the cost of the room was over $100 less than Booking.com had charged us. The room was filthy and we objected to paying over $350 a night for a dirty smelly room that was not even what we ordered. The hotel eventually sent us to a slightly better hotel and agreed that we would leave after 2 nights instead of 3 and they would refund us the difference. Still haven't heard anything. I am currently trying to get a reply from them. There are many much less dodgy companies you can use for booking hotels. I would advise not using Booking.com. It seems once they have your money, the service ends.

Made reservation online for my brother. When he got there hotel refused payment I made and wanted to bill his card. They were rude to him and forceful. The place was run down. I cancelled online as the hotel said they would not cancel. When the cancellation came through, I was still charged the most of the amount (just $3 off). This done Sunday night. I called Bookings.com early Monday morning and spoke with Mike. He dealt with the issue quickly, called the hotel to see if they would not charge cancellation fees. The manager at the hotel agreed not to charge fees. It is a good thing they did. I am grateful for that.

I booked two studios for Christmas 2016 at Kanada&Ma Benalmadena, with the option to cancel for free. The very next day, half the amount was removed from my account by the owner. I immediately cancelled and, three weeks later, the money has never been returned. Every thick, dim, customer service operator (usually Chinese) I have spoken to, told me they could not contact the owner, but that the rules are, the money must be repaid to me, by fourteen days. They rang the dodgy owner over and over, no reply. Now, want my bank details??? Avoid this unscrupulous company and in particular, be very, very wary of booking at Kanada&Ma. 300 euros has been stolen by that owner from my account and I will never see it again.

I not to recommend booking.com!!! It was supposed to be a vacation of a lifetime of my dream to bring my wife and her kids to Maui for the honeymoon which we never had and for a graduation present for my step daughter. I paid $3000 for a week long rental in Maui. Only after I booked and paid the money did I find out that it was totally a completely non-refundable. In the end we were not able to go on our vacation and I lost $3000 of hard earned money.

Made a booking with booking.com for my first vacation with myself and my new fiancé. Made a reservation for Cabo Mexico at the Villa Del Palmar Beach Resort & Spa for an all inclusive 7 day stay. To say the least, I cancelled my booking with them and the hotel still charged me. It's been a couple of weeks and still no money returned. I am not even going on this trip that they are charging me for. Called customer service numerous times and they keep telling me that the resort is not returning any of their requests for return of payment. This place is a scam and should stay far away from this site. I finally turned this matter over to my bank. BOOKING.COM IS A CROCK O **!

I had booked hotel rooms through booking.com for a hotel in Portugal for July 2016. At the time this was the best rate to go for which included b&b. Over a matter of months the hotel price had increased a numerous amount of times. I contacted customer services and they had came back to me more or less saying that the hotel can increase their prices as demands on the accommodation can change and apologized for any inconvenience!! So basically the price will continue to rise from the time I had booked. I have always used booking.com and never had any bother but from now on I will no longer be using them. Family have also booked for same hotel and I have advised them of this situation. I have cancelled all of my bookings with them and went with another site and have had a better price. I will also be cancelling my account with booking.com. Very disappointing.

Did reservation last December 2015 for a long weekend stay at a chalet at Blue Mountain for February 2016 long weekend. Got email confirmation for the booking. This was a surprise getaway for my family and relatives for this winter, so I did some planning and invites to my relatives for this long weekend getaway. After two weeks from email confirmation as well as planning complete, got email from Booking.com that my reservation is cancelled due to property overbooked. "This is ridiculous and BS". Booking.com offered an alternative that doesn't suits to my needs. Also, what I found out when I phone the property at Blue Mountain chalet that they don't deal with Booking.com.

Booked into a hotel in Santiago Chile with very poor internet that they could not fix. Contacted Booking.com before moving to another property who told me they would take care of everything with the property and process the refund. I was offered half of the cost as a refund and the whole process took weeks to resolve.

I used booking.com for a reservation on Nov.29/15 which was cancelled Nov.30/15 for which I had received a cancellation confirmation from Booking.com. That did not matter AT ALL. On Dec.2/15, I was charged for the hotel anyway. Booking.com said it was the hotel's error and the hotel said they never received the cancellation from Booking.com. Whatever the problem... it should have been between the hotel and Booking.com. After many phone calls and emails I had to send proof twice to Booking.com that I had been charged, and when I called and asked for a Supervisor I was told they were not available. This has finally been resolved and I received a credit to my Visa on Jan. 15/16. This type of problem should be transparent to the customer and the customer should not have to wait 6 weeks to get a refund for what is an internal issue. I will NEVER use Booking.com again. Their customer service stinks.

I have used Booking.com before and not had a problem but when something goes wrong you are on your own. We ended up in LA with No accom just before New Year and no option for anything close to what we had. They offered us an apartment that you wouldn't put a dog in after about 10 hours of calling them. In the end I booked some accommodation myself (after being up for 30+ hours at that time). I have called them about 15 times and keep emailing but still no refund or help at all.

I'd just like to start out by saying that I had booked a hotel for my brothers stag in February over the weekend that Wales play France. Obviously when I found a hotel on this website I was really happy because it's quite hard to get a hotel for 8 people over such a big weekend. I booked this place in the middle of December and wasn't told that I would not be able to stay there until 4 weeks later only a month before. Now we are staying 5 miles out of Cardiff because the ** arse licking donkey sucking ** at Booking.com refused to help us find another hotel and short notice and claimed 'it's not our fault' even though when looking at the hotel in question I saw that they had already closed by the time I had booked and I could of easily got another hotel in that time if it wasn't the wastes of air at Booking.com.

Horrible experience, fraudulent! We booked a three bedroom condo at the Emerald Beach Resort through Booking.com on 1/03/16. It stated in bold print several times that no money would be taken from my card at the time of booking. On 1/04 I checked my account and lo and behold $3,063.47 was deducted from my account! I called Booking.com right away who stated that I should contact the property who said they have nothing to do with the financial end of it. I did find out that a company called LeisureLink a third party financial management company are the ones who take your money and work on it for up to seven days before returning (less $50). STAY AWAY from all of the above-mentioned companies!!

This is the WORST company I have EVER dealt with! I just looked at my bank statement today and see where I was charged TWICE for one room (over $200 each time!!!). I called the hotel who told me to call Booking.com who then told me to call the hotel. The hotel Embassy Suites (Franklin, Tn) told me on check out that they wouldn't be the ones handling my receipt for check-out and Booking.com would e-mail me a receipt???

I searched for a hotel that allowed dogs in Buzios [RJ, Brasil] using booking.com site. There was a hotel with an announcement in red letters [one room left, 46% discount]. The photo shown was a room with a double bed and a sofa. It seemed reasonable, I booked. Talking with desk manager, I realized that I didn't get any discount and payed R$ 160,00 more than I would have paid if I phoned them directly. We added to the desk price, the booking.com tax and took 46% and I paid R$ 810,00 more than I should have for the room I received: a small, standard room.

We were looking for hotels that would accept pets and came across 2 hotels that were suitable for where we were going and what we wanted. The first hotel the Friars in Dumfries rung back and said they do not accept dogs in the suite but this was not clear on the booking as stated "did accept dogs". The second hotel took our payment the day after booking even though Booking.com tell you "no payment will be taken till after the 18/01/16." We booked on the 28/12/15, cancelled on the 29/12/15 and they took the payment on the 29/12/15. Now I am trying to get this money back and have to go through the process of proving it, even though an authorization code was given.

While traveling in Austria, my family and I decided to extend our stay in Salzburg. We were in Innsbruck at the time, December 24th, 2015 and could only reach Booking.com using the hotel phone which was very expensive. I requested to extend our reservation at The Crowne Plaza in Salzburg by 2 days, thereby staying there December 26-January 1. Agent at Booking.com stated there were no rooms available for those 2 days at the Crowne Plaza. He said he could make reservations for my family at another hotel in the city, the NH Hotel in Salzburg. Thinking this was accomplished, I awaited email confirmation but 2 days later, still had no mail. Called Booking.com and found that the agent had cancelled reservations we did have in Munich but never made any to extend our stay in Salzburg. We had to scramble to find rooms and Booking.com steered us toward the Hotel Scherer in Salzburg which they had awarded 4 stars.

I initially booked a hotel in N. Charleston via booking.com; one week prior to the scheduled date I needed to cancel due to family bereavement. I called the hotel to cancel and was informed that I needed to speak with someone via booking.com. I reached out to someone via booking.com explaining my situation. That person informed me that I needed to speak with the hotel manager. I called booking.com back and informed them of the hotel response. This individual put me on hold for 5 minutes claiming that he spoke with the manager at the hotel and said that they could not cancel my reservation which was a lie. I never gave booking.com my credit card # or bank account number however, those bastard crooks were still able to draft the funds from my account and I am pissed!! I am also investigating how they got accessed to my account. Too bad I can't get my refund back.. Warning!!! Stay away from this agency. They are a bunch of crooks!!

I was okay with the room and service I received from Booking.com until they sent a review email and asked me to review the hotel. I gave an honest review that was not a particularly good one and when it was published online, Booking.com had edited it to the point that it sounded nothing like what I had posted. I have worked at law firms for 25 years and am very careful how I word my complaints, but this review has the potential of getting me sued because of heavy edits. If that happens, it will fall squarely back on Booking.com for their rewording of my original review. I will never use this service again.

I booked through the above on 5 January at 16.04 (Italian time), for 13 January at Palazzo Stern in Venice. System stated cancellation before 12am 6 January - no penalty. I tried to cancel before deadline, but system disallowed stating the full amount was required. No response by company, which is rude and grossly dishonest.

I booked these apartments in December for my partner's birthday celebration. We got a phone call from the office to say that it would be closing early due to an emergency. We arrived outside the office and managed to open the safe deposit box outside with the instructions that we were sent. We got to the block that we were allocated and tried to get access but it kept saying not valid. A resident kindly let us in to the building. We got to the apartment and tried to open the door with the key but still did not get in. We were very frustrated and not sure what to do. We were left with no choice but to book in to and pay for 2 nights at the hotel up the street. On arriving home, I discovered that this fraudulent company had taken 180 from my account, even though we did not get access. Booking.com have been hopeless and not interested in sorting this out. I will never use them again.

I booked two rooms in Estes Park which were horrid. Booking would not help. I read the Terms of Service which includes Arbitration in the American Arbitration Association. So I chose to arbitrate. Booking hired Hillary ** who failed to arbitrate and now booking is blocked from AAA. However, they continue to list AAA as the forum which is a deceptive trade practice Hillary ** has and is abusing consumers with. Please follow the ongoing and possible class action at www.arbyq.com.

I did my booking for two rooms in Jaipur in Riddhi Villa. When I called the hotel I got to know that the property was under construction and the owner told me that he had shown his rooms as sold out on all the booking site but Booking.com was showing the rooms were available. I ignored it and did another booking on Booking.com. This time FabHotel. I received the confirmation from Booking.com and from the hotel as well but when I reached there the staff of the hotel told me that the booking was fake and I had to find another hotel so the experience is pathetic with Booking.com.

I made enquiries on Booking.com at these two Hotels via Booking.com. I did NOT accept the quote emailed to me but GREAT SURPRISE I found that my Credit Card was debited by them during July 2015. How they could have done that I don't know as I never gave them my Credit Card CVC number. Who gave it to them or is it Booking.com that are so dishonest to do this as you can pick that info off from previous bookings. I noticed more complaints like mine with exact same problem. All the dishonesty shows to Booking.com. Booking.com should be scrapped as I will never trust them again. This fraud cost me R20000.00 which is a hell of a lot for pensioners. If this is not solved by yourself I will have no option but to take this matter further.

I stayed there from December 18th, 2015 to Jan. 4th, 2016. On the positive: I received a very nice room upgrade. The staff were quite friendly. On the negative: After 2 nights I had to change room as due to bed bugs. It had to be disinfected. The Internet broke down for about a week and when it came back the signal was very weak and could not be used effectively. The restaurant was closed for the Christmas holidays and the manager was absent for the same reason. My stay was prepaid. I expect a substantial refund.

I have booked hotel in PARIS (Hotel Aviatic) on 13th of December 2015 for the requirement of Schengen visa application. Then I have cancelled my booking on 23rd December 2015. In my reservation clearly stated that Cancellation cost...

I booked a Christmas break for my wife and I. (booking ref. **) This was a four day holiday to Benidorm at the Pueblo Benidorm Hotel, from the 24th Dec. until 27th Dec. When we arrived at the hotel reception, we were told that the booking had been cancelled. We obviously did not cancel it, therefore it must have been done by Booking.com. We had no notification or even an email informing us that there was a problem with the booking, luckily we live only a thirty minute drive from Benidorm, but what if we still lived in the UK and had payed for flights etc. I e-mailed the company asking for an explanation but have not received the courtesy of a reply. This company is the pits of the travel company's and you are well advised to avoid them.

While on a trip to Europe we were due to go from Munich to Innsbruck and Salzburg and then back to Munich for three days. My wife decided we had seen enough of Munich and called Bookings.com to cancel two nights and extend our stay in Salzburg by two nights. There was no local call and it cost almost $200 in phone charges only to find that they had cancelled the two nights but failed to book two additional nights. So at the last minute we had to scramble to find rooms. The result was being booked into a hotel rated by the company as 4 star when in reality it should have no stars. We could not get out of the booking and were stuck with a $1400 cost for nothing! It is nothing short of fraud. Use this site knowing that they are not on our side and will not help in any way with any issues you face.

I just met a trouble on December 2015. After walk in to the hotel, but the hotel only left last room and feel dirty. After request to make cancellation, still make the charges to my credit card on JAN 2016. Call in to customer service of hotel, say must direct cancel with booking.com online. Call in to booking.com, they say must follow the policy. Are you sure this is the services?

A reservation was made 2 weeks prior to the trip to Marriott Hotel in Charleston, SC. Upon arriving, on checking in, the reception couldn't find the reservation. The email with reservation was shown with all the information, number of reservation, ID with name, etc, all were provided and still couldn't find the reservation made by Booking.com. Supervisor was call and an extensive digging began. Meanwhile, I placed a call to Booking.com, over 45 min on hold and could never reach a representative, then the call was convenient dropped by Booking.com. A message was sent thru the website as well. NEVER got an answer back nor a call back from Booking.com. No customer service at all, consider if something doesn't go as planned, do not count on Booking.com to help sort things with you. You are on your own. Good luck, really bad experience with them. Wouldn't recommend.

After clicking on "flexible reservation" with conditions that I could cancel my reservation and get a full refund if I cancelled within 3 days of arrival, I tried to cancel on the 4th day before my arrival and they are refusing to refund my money. They also say the hotel manager wouldn't let them - but I called the hotel manager who said it was fine with him for me to cancel and get a refund, but I had to deal with BOOKING.com = DO NOT EVER EVER USE THIS SITE - they are liars and cheaters.

I was browsing thru a Booking com app on 23rd December on the beach, walking my dogs when I was looking for a 3-night break. I was looking at boats and apts in Amsterdam. I was browsing for an apartment for 3 days in Amsterdam. I clicked on one, to look at the rooms etc, and suddenly I got a screen to say 'Congratulations your trip is BOOKED!!!' I was shocked as I had not given any card details and was horrified to think I had booked it on a company card as my job is to book about 50,000.00 euros worth of trips per month for the company I work for so I thought one of the company cards had paid it and was freaking out as I would have got into trouble at work for doing this, not much but it was really shocking to think I had booked it without a card so of course.

Booked two hotels through Booking.com for one trip. Received confirmation for both bookings. The first issue although minor: Upon checkout at the first (Wyndham) Hotel, they could not add my reward points to my account. The hotel manager said that it was because I booked through Booking.com. I travel a lot and use the points, so for this reason alone I would not use this service again, but it gets worst with the second booking. After driving five hours, we arrived at our second hotel. We had a confirmation e-mail from Booking.com. When checking in the customer service rep could not find us in the hotel's system, using my name. They said that the Booking.com confirmation number was not the same as their number, so the only way to look me up was by my name. After not being able to find me in the system, the rep told me that they had no rooms available.

We booked our well earned holiday with Booking.com. Our booking was prepaid. We booked at the Layan Villas in Phuket from the 25th November to the 3rd December 2015. We booked a private villa with private pool. We had almost a day travelling and after hiring the rental car we arrived at Layan Villas at about 8 pm. It was dark and raining. There was no reception open! But there was a security guard with a large torch and showed us to Number 1 Villa. I believe they had 5 Villas total. The guard showed us in and the first thing I noticed was the door locks to the bedroom and sitting room only locked when you were inside the rooms, so when you went out the rooms were unlocked. There was only one lock on the main gate, so the Villa was not secure! I then noticed the poor condition of the furniture and bathroom equipment. It was tired and old and damaged.

Booking is supporting fake hotels in Uruguay. Looking for a hotel for a one night stand in Punta del Diablo, Uruguay. We got to a place called Cabanas Utopia. It is not a hotel, but renting apartments. There is no reception service, only a cell phone number, if you are from Uruguay and have access to the local service. After going to the police to complain about the scheme, the manager Graziela show up. She agreed not to charge for the booking, and we had to drive another 120 km to Rocha, the next town where we could find a room but Booking.com is supporting the scheme charging us "no show" taxes.

They have false information when it comes to when they bill and how much they will charge. When you realize what they did they send you everywhere else to get help. Worst booking site ever. Expedia should close down this site down!!

Reserved Marriott DFW Airport, Dec 28. Showed up but no room. Call booking.com support, they call the hotel then call me back and say, "No rooms available". No kidding. They promise to find another hotel room. They will call back. It's 2 am. I wait 20 minutes and call them back after not receiving a call. This time they tell me their policy is to wait for the hotel that has no rooms to resolve the problem in 30 minutes, then they start looking for rooms for me. Really? You didn't get me the room you promised and it's 2 am and I am sitting in a hotel lobby and have to wait another 30 minutes before you even start looking?

Early Dec I booked 1 Handicap K room 3 DD through Booking.com for 1/8/18. I called the hotel today & they only had 2 prepaid room when I booked 5 rooms through Booking.com. They're thieves who lied and stole from me. I warn others not to use these thieves!

We booked two rooms at Lilianfels Blue Mountains and specified the amount and the age of the people who were staying - 4 adults and 2 children aged 6 and 7 and the Lilianfels staff had provided baby cots which we asked to be removed as our children were far too old to sleep in these beds and so they had replaced them with only one single bed. We had requested another single bed for our second child however they said they would charge us $100 per night and that they had not received information that two children were also staying with us. This was highly upsetting which took a toll on the comfort of our stay. We have found this to be entirely the fault of Booking.com as we had specifically entered the details of our stay which the Lilianfels staff have not been provided.

I had a booking for 7 rooms for Dec 25, 26th before 3 months & cancelled saying "you have no booking." My booking ID ** & **.

That's where the good part ends.

1st time using this Booking site, last time I will be using this site. Emergency trip, I made the reservation through Booking.com. I received a confirmation from them and all was to be set. This reservation was the last thing I needed to worry about. When I arrived at the property, they had no idea who I was. They never received the booking from Booking.com and the property had booked up. This site is a scam and unreliable. Beware!

We are the owner of one hotel in indonesia, and have do cooperate with booking.com in selling our room. We are very regret working with them as they showing some complain of our guest staying in our hotel without permit with us. At least before they put the complain in their are website they should inform us whether the complain is right or no. Not every complain of our guest is correct and if yes we can call our guest for apologize and do our best to make our hotel better in service etc.

Booked room for my grown son and I to stay. Father-son weekend. When booking room and verifying info, there was a sentence that said "a double room". You would think two beds. Nope. Motel couldn't help. Had to pay for another room. Called Booking.com several days, always got busy signal. Believe they are crooks in the false front of booking company. All online companies that are legitimate have a way to talk to someone if there is a problem. I will never use them again and recommend you don't either. They have competition, use them.

I was looking for a hotel in Dublin for a couple of nights for my family. I saw an apartment on booking.com which was suitable. I went through the process of trying to book it, I entered my credit card etc. Then the booking.com website froze. I couldn't get back having tried for 30 mins. So tried again the next morning. The Apartment had gone! So, I booked another hotel which wasn't too far away. This one went through okay. After returning from my trip, I noticed that booking.com had taken the money for BOTH Hotels. We phoned them but they just said "tough" and I couldn't have my money back. Though I'd had received NO confirmation on the first booking. I phoned the first Hotel and they said it was nothing to do with them but Booking.com - Surely this isn't legal!

I had booked with Sian Apartments in Fort Lauderdale, Florida on Booking.com in July 2015 for a stay prior to a cruise at the end of December 2015. I received an email yesterday stating that my reservation was canceled and that my credit card wouldn't be charged. Really? I had made this booking as early as I did because I am traveling in a group of 5- myself, my husband, my sister and my elderly parents. We wanted a place where we could stay all together as well as make a few meals etc. No explanation or anything. I called the "hotel" and discovered the mailbox was full so I couldn't even leave a message. Then I receive a phone call at 6:30 am from someone with a heavy Russian accent demanding to know why I was calling his number the previous evening. Apparently this was the person in charge of the place I had booked.

A trip was scheduled and subsequently cancelled due to circumstances beyond my control. Since the hotel was prepaid, Booking.com was absolutely no help in receiving a refund despite cancelling with their website on the day of planned arrival. The receipt from the hotel did state no refund and listed the full amount but (my bad) I did not read it. I was used to normal procedures of cancelling before 5 pm on day of arrival but such was not the case. Lesson learned is do not use third party booking sites as they are of no help and you can do better on rates without them. Booking.com is the closest thing to useless I have ever seen.

Please, please think twice about booking with these people. When things go wrong they expect you to pay yourself for a second hotel you didn't even get the first. You are faced with difficult members of staff when you explain you do not have the funds to pay for a second hotel. She dismisses you and offers you to pay £980 for a hotel in London for one night when you have already paid £3200 for a hotel in London for a week that didn't exist. We were transferred to a horrible dingy guest house with a shared bathroom, paint falling off of walls and dirt and grime everywhere. When we contacted booking.com and advised them of this she was dismissive and impatient continuing to offer new hotels despite the first not existing.

I'm experiencing an absolute traumatic process of dealing with customer service at booking.com. I booked a 4-bedroom apartment mid of October to find out on December 2nd that the confirmed reservation will not be honoured and as a final solution, booking.com is offering a 1 bedroom apartment ("We feel that it may suit your needs" is just ridiculous).

Booked a hotel in Singapore through booking.com on October 4th for a trip for 12 nights in late November. Canceled the booking the day after and was told that reservation cannot be canceled. Total charges was US$ 1680 but received the charges for $1900+. Tried disputing the charges through AmEx but unsuccessful. Feel like I was mugged. To pay for something that I did not use. Dirty business practices!!! I would all to stay away from Booking.com.

Made a booking for an apartment. The information clearly stated on the listing for the property that credit card was an accepted method of payment. However, it emerged after direct contact from the terrible, shoddy and hugely unhelpful letting agency that managed the property that actually they were very unwilling to accept credit card payment and would only so if you paid upfront in full and also paid a 2% additional fee - none of which was ever stated anywhere on the Booking.com website. Additionally a hugely disproportionate cancellation charge has been applied by the letting agency for cancelling a booking made on the basis of false advertising - again not stated anywhere on the Booking.com website.

I would give them 0 stars. I booked a hotel in Singapore. While booking, I had an impression that my total cost for 5 nights was SGD 796, which totals up to CAD $751. That’s the figure I was shown on the booking page. Today, in my credit card statement, this number shows up as CAD $910. Apparently, some taxes and charges weren’t included in the total value shown on my booking page. If I had known the total was $900 CAD plus, I wouldn’t have booked this hotel. To top that off, I cannot even get a refund. Booking.com says that the hotel policy is non-refundable, even after letting them know that the right amount was not displayed during the booking process. I have raised a dispute through my credit card company, and hopefully I get something sorted through them. Worst website ever. Don't ever book anything here.

Be very careful when booking two rooms as we did for ourselves and another couple to Italy. The hotel asked for the name of the other couple and when we cancelled because we found a better hotel they only credited us for one room...out $877.00. GREAT!

Using the Booking.com website, which asked for a specific arrival time; we booked a hotel for the exact date and time of arrival. When we arrived at the destination at 0100, we were told there was no room available because the booking was for afternoon check-in. Booking.com could not remedy over the phone. They did say they would cancel the reservation. Upon returning home we were charged with the room, and Booking.com said the hotel would not waive the fee. They said we should have known that we needed to book for the previous day, even though the drop down window wanted exact date and time of arrival!!! Stay far away from this company!

I made a reservation on Booking.com on 11-15-15 for the Comfort Inn in Frisco Tx for 12/3-12/6/15. I used a debit card number to hold the reservation as is customary. On 11-18-15, I noticed the full amount, including sales tax, had been withdrawn from my checking account. When I called booking.com to check, they blamed the hotel. When I called the hotel, they said Booking.com would not let them cancel the reservation - EEEKS Smoke and mirrors. Booking.com does not have my money, the hotel says they don't have my money, but since they cant cancel the reservation, they can't reverse the preauthorization. Meanwhile, where is that $245.89? What a scam!!! Do not book through Booking.com!

I booked and got e-mail confirmation. Shows one-bedroom apartment which was charged by SHAKED VACATION HOMES, BEVERLY HILLS, CA with extra deposit $450.00. I cannot get the deposit refunded by calling the Booking.com so far. Both of BOOKING and apartment provider are scammers.

Booked a good rate, $69 about 3 weeks in advance at a Fairfield Inn in Daphne AL on MapQuest through www.booking.com. Went to cancel - non-refundable! There was no notice during the booking process of this! It is, apparently, a new Marriott program that IS CANCELLABLE within 24 hours of booking. AGAIN, NO NOTICE OF THIS DURING BOOKING. Not going to be there, this is not happening. Marriott needs to clean up this program and give notice.

Customer services were excellent... Spoke with Manny yesterday and very good but spoke with Maria this afternoon and she was excellent at answering my queries!!!

I booked a room with a specific price and I got the confirmation E-mail and I traveled to the place... After arriving I opened the E-mail and I found that they sent me an E-mail says that there is a mistake in my reservation happened and the price wasn't true when I booked. But that wasn't my problem and I came all the way from another city planning to stay at that hotel. After some time I got an E-mail at 6:04PM telling me that my credit card is not working and I have to submit another one before 6:00PM or they will cancel my booking. And I got an E-mail also at 6:04PM says that my booking is canceled...

On 11/8/15, I booked 2 rooms through Booking.com at the Comfort Inn & Suites in Cahokia, IL. Throughout the process Booking.com's site read "No credit card needed to book." "Refundable reservations. You have up until Nov. 12th to cancel." So I booked 2 rooms at the hotel, but before I did, it asked for my credit card, which I provided. My plans changed and 3 days later when I was going to cancel one of the rooms, I looked at the print-out which read. "Non-refundable." In addition to that my cancellation fee was the price I paid for each room! What a rip-off and scam!

So I went online to book a room at the Sleep Inn, in Richmond VA. I was trying to book a room for tonight. All other sites by default had my room date for the day of. This site which I didn't find out till I went to check in my room that same date book me a date 14 days out in order to give me a great rate. At the time I found out when I checked in they had no rooms. I was already charge for a date 14 days out. I had to find another room. This site is sooo horrible. Never ever use Booking.com. They are the worse. And once I called customer service to complain I had to fight with an agent to get a manager and then the manager didn't even want to come to the phone. The manager at Booking.com said he didn't want to speak to me. This is the worse site. Once again never use this site to book anything. THEY ARE A SCAM!!!

As a travel professional, I have access to numerous hotel rate sources. I booked the Hyatt Grand in New York on Booking.com in early October for a stay on December 5. The rate was much lower as a special which was posted for two days in numerous room categories. I booked my room and received my confirmation. I received an email from Booking.com two weeks later that my rate would not be honored by the hotel and would be almost double if I did not agree to cancel it.

We booked a 3 bed Villa in Patong Beach, Phuket. All emails by booking.com told us all was ok and had confirmation. I noticed the villa had been taken off the website so got a bit suspicious. So I called the villa and was told by the owner it was DEMOLISHED. A new one had been built in its place. Booking.com was given a discount rate for us to still have it as we are a party of 5 and they declined the offer. I have it in writing also. They then offered another place a bit more expensive and have only offered to pay the difference between what we were going to pay and what it was now.

I have used Booking.com for the majority of my travel arrangements; however I did not realize until now how deceptive the marketing strategy is to get you to book through them. This realization came as I attempted to enforce their price match guarantee. I noticed that the room I booked was $60 less on the booking.com website so I brought this to their attention and they said my claim was unsubstantiated. They pointed out that the room I booked had VAT, taxes and fees included; the room that is currently advertised does not include VAT, taxes and fees included and that my room was about $1 less than the current advertised price. I pointed out to booking.com that VAT is not charged to US citizens, only to Colombian residents and therefore should not be included in the booking price.

Today I booked a hotel in Vegas, MGM Grand; went through the 3 steps. Mind you there is a free cancellation up until Dec. 27, 2015. Nothing. Have to cancel MGM Grand. They had already charged my card $212.00 within 10 minutes. FREE CANCELLATION is free. I go over email confirmation, look back online, same hotel. Well info that you will be charged first nights full price does not show up until after you enter all info and confirm. Furious, misleading and deceptive. Help line.... No help at all. Bye Bye Booking.com!