Booking.com Reviews

I booked four different hotels in four different cities on our recent trip back East. I don't know where they get their ratings, but two of the first three hotels, which were rated at 4+ stars, were terrible. I then had a change of plans and tried to cancel the 4th booking, but they make it nearly impossible to cancel. They will not answer the phone (I tried three times), and you can't cancel through the hotel, so you have to cancel online at Booking.com. It takes a lot of time to make your way through the website before you can finally find a tab to cancel. I will not be using this service in the future. I can't trust their reviews, and it was super difficult to cancel a reservation.

I've used Booking.com in the past. Never really had an issues. I paid almost $1,500 for an extended stay in Madrid. Booking.com cancelled our reservations under the excuse we didn't confirm the email in the allotted time. I mean who pays in total the full $1,500 then not show up! Why would I have to confirm just days later.. I paid, didn't I?! Worst part, they didn't even tell us!!! So I'm sitting here panicking because it's two in the morning in Madrid and we have to wait until morning for them which will be 3 am for me!

On July 1, 2019, I made a package for my wife and I to Punta Cana with Booking.com Flight and hotel for the amount of $ 1,691.51. I am incapacitated & use a wheelchair. When arriving at the hotel on July 21 at 11:00 pm we found that there was no reservation. They did us the favor of leaving us at the entrance of the lobby until the next day. We spent the next day paying each call to Booking.com without being lucky that they would attend me and solve the problem. They were not interested in investigating. They did not even attend me politely, only after waiting for hours at line cut my calls. We had to pay the hotel with another credit card since they didn't want to answer us by phone.

Yes they will eventually give me a refund...7-12 days. We are Australians travelling in the USA. However this really impacts on a travelling holiday. We lose currency conversion fees and lose money put aside to fund our trip. Beware. Don’t trust this company. We tried to book accommodation. We were told the booking couldn’t go ahead. Then we received an email to say our payment had been processed and then another email saying we would get a refund. The money should not have been taken until the booking was confirmed.

After making a reservation for a 3-star hotel on Booking.com, I found out on 5 other travel websites that it is a 2-star hotel. I asked for free cancellation and it was refused. The only way a refund can be issued to me is if the hotel approves the refund. Booking.com stated this is the case even if the hotel happens to be a 2-star hotel. Booking.com will not take financial responsibility for the misleading and false information on their listing.

Had a booking that I had canceled through the app but for some reason it didn’t go through, I never received any “upcoming trip” emails to alert me it was still active either. I of course never checked in. I checked my credit card bill and saw a charge for the hotel. I contacted them and was told there was nothing they could do, to contact Booking.com, which I did. Neither could help in any way. Something went wrong with the app and no “reminder” emails led to the trip somehow not being canceled, but I was charged. Very disappointed in both companies- the night shift manager at Hyatt could have made things right, now I’m not happy with either company and do not plan on using their services in the future, as there are many other options. I’m sure the hotel was not sold out so it was not as though I had prevented them from a monetary gain, it’s just poor customer service for no services rendered.

After booking a room in February for an April business trip to New Orleans, I later found out I had to reschedule my business trip. I called Booking.com and had my reservation dates changed to the new dates in July. The dates were changed. A confirmation emailed was sent. Fast forward to July 28, 2019, the date of check-in when I make it to the hotel lobby the hotel does not have a record of my reservation and suggest that I contact the third party booking company. I called Booking.com and explained to them the situation, provided my confirmation number, and pin for my reservation.

I have been unable to cancel a cancellable booking, despite being well within the stated cancellation period, which is starting to feel like a scam. I am typically an expert at finding a way to speak with a person, and get support, but there is no way I have found. When I enter my information into the automated phone system I am told there are "difficulties" with my reservation and then hung up on. The online system tells me my reservation number has too many digits, despite the fact that I am copying and pasting it. All the links in my original confirmation email are broken. I have sent a customer service email, but I don't expect to hear back soon. Fortunately the kind people at the hotel are not planning to charge me for the no-show fee.

I booked my hotel for Hongkong using Booking.com. It asked for my credit card details as the hotel I booked was refundable and it was not asking any booking amount. So I entered my credit card details. After some days my credit card was debited by HKD 1890 (HONGKONG DOLLARS). I dropped several mails to the company regarding the debit made but no one responded. I cancelled my hotel booking but the amount was not refunded. I had to bear that loss of approximately Rs 18000/- because of this casual attitude of the company. I blocked my card and got a new one. From that day I have stopped using the site for my hotel bookings. Ankita **

We used Booking.com for several of our stays during our most recent vacation into Canada and along the West Coast of the US. We got sick in Canada and that slowed us down in coming back down the coast. We had a room booked in Santa Rosa (Azura) and when we realized that it was an impossible task to get there at all, we called the hotel. It was 1130 am so we were giving plenty of notice to either make a change to the reservation or to cancel.

I made a reservation at Ballard Inn through Booking.com. When I received the confirmation, I noticed it was for the day before we wanted to stay. Both the Inn and Booking.com refused to change or to cancel the reservation. The information that the reservation was not refundable was not given to me until after it had been made. Bottom line, we are being charged $199 for a night's stay that we are not able to attend. We will never use either of these businesses again,

We recently booked a hotel through Booking.com and had the worst experience. We booked one that had “free cancellation” labeled on the first front page. We booked one room. When we tried to cancel the reservation which was 7 something days away, within 24 hours of booking. We were told that reservation on that particular room type was not free cancellation. And the blame was on us not checking the policy on the room type carefully. It really upset us. If not all the room types were free in cancellation, it should say something like “free cancellation available”, not just free cancellation period. We made the booking under the impression of free cancellation as an overarching first impression. And we feel like we were screwed by a big company without decency and integrity.

I have complained to Booking.com as I booked through their app after staying in the boutique apartments London, I then realized The Colonnade is another hotel which has a bad reputation as I researched on Trip Advisor and after speaking to the receptionist who didn’t really care about the customers needs only the money as they couldn’t help one bit. This is the same as The Boutique apartments which had a cardboard door which wasn’t even a fire door, disgusting bathroom where the shower door fell off and the bed didn’t even have a duvet on so researched about The Colonnade and it seems just as bad.

I question the quality of the locations they choose to represent. The place we booked should have been condemned. It was 100% my fault that I didn't read the reviews about the hotel. Had I, I would have seen possibly the lowest ratings I've ever seen for anything. So that part's on me. But what I don't understand is how Booking.com continues to represent such atrocious property, take people's money and make the customer service/refund process so hopelessly futile. I will never use Booking.com again and I will even endeavor to never use any 3rd party booking services again.

Had to make a sudden trip from Austin to San Diego. Decided to stay in El Paso as it was half the distance. Used Booking.com to search for a room, found one and reserved it, confirming with a credit card. Site "Contacted" hotel and confirmed availability and sent me confirmation. Noted that I would be charged if I did not stay there. When I arrived at hotel, they said, "Sorry, overbooked. You should have called directly and confirmed." Nowhere did Booking.com indicate that direct communication with hotel was required or even suggested. Resulting in having to call around and finally located alternative hotel, but at much higher cost. Still waiting to see if I get charged for the night and if that happens....

I booked a hotel room in Paris for November 7-10 in mid-July, and immediately tried to cancel the reservation, as my husband discovered a medical condition which made us cancel our trip, but Booking.com refused to give us a refund. Four months ahead of time, and they will not refund? I would NEVER use their site again; and PayPal would not do anything either. Talk about a scam.

I booked a room in Ottawa for a girls' weekend with my mom. Due to a family emergency we had to cancel. Apparently I will not be getting a refund of the $208 for a 1 night stay. They are telling me it's nonrefundable. I can't control an emergency. This is terrible business practice. Totally obscured. So if you need to use this site, PLEASE READ THE FINE PRINT!

This is the worst company I have ever dealt with. I have contacted them 5 times on a claim, I get different answers due to being displeased with the property I stayed at. They say they are willing to process a refund and today I had to call in twice due to being hung up on. The first lady, was very nice and the second man was VERY, VERY, VERY rude. He shouldn't be working in customer service talking and hanging up on people like that. Very unprofessional. They are siding with the property instead of listening to a customer who visited the property and reviews on Gilbert's Resort in Key Largo... On Booking.com if you look, they are the SAME as I am stating. Maybe your employees should listen to actual customers instead of people trying to protect their "name" of their property.

I'm very upset in the way I have been treated by a company I booked with through Booking.com. I got my money refunded, however they ruined my planned weekend with my family, disrupting my other plans and my taken holidays. I booked an apartment for a weekend break with Your Apartment in Bristol. I booked two months in advance, got confirmation and paid in full. Then just two weeks before going, they cancelled my booking and said it was no longer available. I asked why and got no response, they offered an unsuitable alternative, which I declined... I still haven't been sent an apology and explanation, they totally washed their hands of my situation and I had to chase my refund with Booking.com. I find their behaviour totally unacceptable. At this point any other apartments in the area were already taken.

Booking.com not very reliable site, used some dodgy motel without investigating, was booked in motel--very bad place. It's not even hostel. Didn't stay in. They charge me 3 night plus cleaning fee. Booking.com won't refund me the cost. I wouldn't recommend using booking.com. Be aware.

I am posting my review so that consumers can be aware of Booking.com and their site. The booking site itself was unreliable as when we attempted booking the first time the page reloaded when we tried to confirm which is not unusual as this happens sometimes online where the payment is declined or some error occurred. Only on this site when we attempted the booking again the second time we were useful but later found we had been charged twice by the hotel for double booking.

As a hotelier because of their staff's over-exuberance of clicking buttons with an attitude two monetary deductions were taken from our account, they blatantly refused to reimburse us so I searched the registered address of their office in England and I have issued two court cases against them thru our online County Court in England & Wales, by the way our account with Booking dot com has long since been closed.

I have booked a hotel in Czech Republic through Booking.com. Paid immediately to get *the best deal.* TOTAL SCAM. They have taken over £1500 off my credit card, which I have shown them but they deny all knowledge of the booking. As the person below says, they just put you on hold, deny all knowledge, say I must be mistaken, (despite the proof I have) and will not look into it our do anything about it. I WILL NEVER USE THIS COMPANY AGAIN. THEY ARE SCAMMERS.

I used Booking.com when I received a promotion through mail about getting $50.00 off a qualifying stay. I booked, downloaded the app, saw the discount code and applied it, traveled and waited for the rebate. I never got it, so I contacted Booking.com by email with all of the travel details and the coupon code and was told the trip didn't qualify for the $50.00 back. IT DID! Their own app acknowledged it and I carefully booked using all the rules. So NO, I will not use Booking.com again. It was a shady practice they have and there are so many other travel options out there. I'm also telling my network of people about this, because it is a dirty and cheap little scam that Booking.com did to me.

I made a booking at the above apartment on 12 July 2019 and was charged the full amount of $1,841 on the same day. I cancelled the booking on 16 July 2019 but receive no notification of refund until I emailed them on 19 July 2019. Then I receive the refund notification of $1,808. I questioned the difference amount, and the owner said it is credit card fees.

I got hurt on the property. The room I stayed in was filthy. Health department has been notified. ** hair all over the shower. The toilet peeling paint in the room for kids to Eat. Room smelled like urine. Hotel staff told me they don't wash blankets after I got a rash from the dirty blankets. Sinks clogged. This was a week of this. I have pictures and videos. You can't reach upper management. They won't return your phone calls. Investigate the reviews of hotels before using this site.

Some friends and I meet once a year for a weekend to catch up. We usually pick a city that is easy to get too and not too expensive. I booked a 12 passenger van on Booking.com and got a great price from ACE Rentals. When we all showed up, with luggage in hand, the car was not available. Remember the bit from the movie Trains, Planes, and Automobiles when the bus leaves Steve Martin in the middle of a parking lot with no car? That was how we felt. After chatting with the customer service folks at Booking.com, that advised us to find another 12 passenger van and whatever the price, they would reimburse us the difference. OK, we found a van from Budget for $500 more than we had reserved the one from ACE for, but secure in the knowledge that Booking.com would make good on their promise, and the fact we had zero choices, we rented the van.

We booked our hotel on July 15, 2019. We paid our deposit the same day. We were told when I called everything was good. Deposit was paid and nothing was due until last night (July 18th) when we arrived. We get to the hotel and our hotel the reservation had been canceled.. Even though the deposit was paid. The hotel even gave us a printout from where our deposit was paid. Booking canceled our reservation..? When we contacted customer service through ‭1 (888) 850-3958‬ this number. The first customer service rep was no help. He didn’t even want to call the hotel to see what was going on. He put me on hold to call and we were standing there with the customer service at the hotel and the phone never rang. When he came back to me on the phone he says, "They didn’t answer."

After sending a detailed email including photos to Booking.com when I was forced to leave a property booked through them early due to bedbugs, and disgraceful intimidation by the hotel owners, I got passed from person to person at Booking.com, who all responded with generic emails, and offered a paltry 25 euro voucher for the inconvenience! (Which they can keep out of principle!) They refused to investigate the hotel and are still selling it. Completely irresponsible and inadequate manner of customer service.

I have a £70 voucher from Booking.com. I made a booking through Booking.com and tried to use the discount voucher but after going through to the payment page, found that I was unable to find a way of using the coupon on your website. However, having called and spoken to someone at Booking.com, I was then told that I should make the booking again and that the coupon would only be refunded to us after we have stayed. I then followed the instructions given to me by Booking.com and booked again and the booking confirmation for that booking which went through was ** and pin code **.

Hello everyone, my sad story. Two months before actual vacation we (family) have paid in fully for vacation over Booking.com. That was May. And 3 weeks before holiday I have received email where I am notified that my fully paid reservation has been canceled. I have tried to contact customer service at Booking.com with over 10 emails in period of 5 days and no one answered even single one.

We booked a property "quiet retreat" and called the property manager and she said that she didn't receive the money and no booking was showing on her end. When we contacted Booking.com customer they said she didn't know what she was doing, at any rate they got our vacation money and we got no place to stay. Property manager said she had no time to deal with us or Booking.com. So I am in a bind and Booking.com said it will take 10 days to refund our money. This is an outrage and someone is crooked and took our money and we have no place to stay. I am appalled at Booking.com who should of instantly refunded our money so we can find another place to stay but are a huge hassle to deal with and keep giving us the run around. Don't use this site, it is a scam!!!! Don't deserve any stars as no services were rendered and we got jacked out of our vacation money!

For my family's trip to the Big Island of Hawaii I booked a car and three different places to stay through them. Turned out the car rental only covered the dates I was staying at the place in the middle (hence too late and too short). When I realized this I tried to amend my booking. I kept getting stuck at the change extras part and there was nothing to click on to move forward with completing the amended booking. I turned off my phone, etc. but no luck. Finally I booked a different rental car for the entirety of my stay. When I got to a desktop computer to cancel my original car reservation, it said the cancellation fee was the full cost of the rental. So, I tried contacting Customer Service. There is no person to talk to for customer service. Just emails you can send and not receive a reply. NEVER using Booking.com again.

I have used Booking.com for many years however, over the last few reservations I have noticed the following: 1. Hidden fees and charges. 2. Poor hotel quality. 3. They will not honor price matching. Go directly to hotel website which will often match Booking.com price for you and use Yelp for reviews.

I booked my vacation almost a year in advance to get a good price. Two weeks before the booking they cancelled my booking with no explanation at all. Ok they refunded my money but now accommodations will cost me twice as much and if I had cancelled I would have lost half of the deposit. I asked for compensation and have not received a reply in two weeks. That's the last time I use Booking.com.

I read all these reviews from vacationing customers, try being a hotel and dealing with them. I have been trying to resolve a customer problem with them for 12 days. I have called several times and been on hold for 30 minutes only to be transferred to another "customer service rep" who was of no help only then I was told a supervisor would call me back, five days later I am still waiting for the call. Keep in mind we supposedly have direct numbers to the customer service. I have sent emails through their extranet system. Customer service for either vacationing customers or hotel owner property customers is totally non existent.

To have the booking fee 25% it’s too much. Booked a flat, that flat wasn’t available and they started to make me cheaper offers but showing it much more expensive. This brand will fall in maximum 2 years. Use Airbnb or anything else. You will just lose one day of your life working with such a silly program.

Booking.com cancel my book 2 hours before landing in Singapore because it got a higher price for the room and left my wife, 2 kids and myself in Singapore Airport with no accommodation, and trying to book something in Singapore the day you arrive is nearly impossible and very very experience. We had to stay in a room worst than a prison. Scam, scam, scam. How they can do this to a family is just unbelievable. The accommodation was Spacepod@lavender and the date was 29/6/2019. The Spacepod blamed it on Booking.com and Booking.com blamed it on Spacepod. Scam, scam, scam. If it was Spacepod fault why do Booking.com still have them on the website and I'm not the first this has happen to. Have a look on TripAdvisor at Spacepod Singapore.

I've used Booking.com twice. The first time was okay. I was vacationing in Italy and a relative recommended it to me as a way to find an inexpensive bed and breakfast in a small Italian town just outside of Rome. After my vacation, I perused Booking.com to familiarize myself with the website and found that it was no different than VRBO (Vacation Rental By Owner) or Airbnb. Nevertheless, I turned to Booking.com when I was looking for some last minute deals in Waikiki. Now, I live 15 miles from Waikiki but the city traffic can make this quite a chore. Since I was slated to have meetings all week in the middle of Waikiki, I wondered if a last minute deal might be available that I could take advantage of and avoid traffic.

First of all, this is not at all to bash on Booking.com. We had a wonderful hotel experience in Washington, D.C. This is to let buyers be aware of some hotels, and ours was the Econo Lodge at 2910 Baltimore avenue, Ocean City, MD. This place was horrible. They had 2 pools and the one outside was constantly locked and only open until 6pm. The inside pool was only open till 10 pm and it was supposed to be heated and it was not.

Booked a room via the Booking.com App. Only after the booking I was notified that check-in was only possible until 7pm, which was too early for me. Thus, I booked another room and paid special attention to any notes that pointed out to check-in times. However, only after completing the second booking I received the same notification about the same early-check-in-only problem. Therefore, I had to book a third room to stay.

Booking.com is misleading and unhelpful. I hired a car for a week and want to return it on second day. But they say the cannot return it at all. I believe that’s a fraud. Why do I have to pay for the days I didn’t use the car. And I try to contact their team they say I should have thought about this before I made my booking. This is full of **. And was also asked to read the agreement that's three pages long.

Today I had an awful experience in Dnipro at Dvoryanskiy Hotel and Booking.com could not solve the situation and make things clear to me. I wanted to stay in this hotel and my estimated arrival time was 19:00 until 20:00 but in their policy the check-in time was 14:00-17:00, so they told me that they could give this room to other guests if I would not make a prepayment. In Booking.com though it was not any option to prepay and I made this clear to the owner but they never came back to me. After 4 hours back and forth with emails with Booking.com and the property owner they didn't give me a clear decision so I had to book another room in another hotel because I was under time pressure. But guess what, I receive a message from my bank that the amount of money was taken by Dvoryanskiy Hotel which I had cancelled and they never came back to me with a clear decision. I found Booking.com so unuseful and I will try to avoid it in the future.

I booked rooms in Gatlinburg TN and the hotel was overbooked so I was told to call Booking.com for new reservations which I did. They claimed I could get a new reservation and gave me name of the hotel I needed 3 rooms at. They said it would be $400 for 1 night stay for 3 rooms but I needed a prepaid card to reserve them because they weren’t allowed to take my debit card over the phone. So I did that HUGE mistake. They claimed there was a problem with the card so I called the company the card was through and they confirmed the $400 was removed from the card. So I of course called them back and then I was told I had to purchase another card for the same price (another $400) to get the $400 they already STOLE from me back! Then they lied and said they could issue a refund on Saturday and I would have it back in 15 minutes. WRONG again!

I suggest you never used Booking.com. I was unable to finish a flight back in February due the plane broke down and it snowed in Vegas. The people at Beaver Dam refuse to let me have any information, hung up on me so I had to cancel 7 days in advance. How was I supposed to know the plane was going to break down and it was going to snow in Las Vegas? I called Booking.com immediately and gentleman number one said he would give me a full refund. This is now 6 months and I find out I'm only getting a partial refund. I had to prove my bank. I had to prove it was US funds. I had a letter from the airline's everything. This is got to be the worst company I have ever dealt with. I will be sharing this to everyone I know and I suggest unless you want to lose money do not use Booking.com.

Recently book a hotel in Shanghai and I was being charge higher than what Booking.com agreed. I personally think It is important that booking site shows all agree cost upon confirmation and not add any miscellaneous unless we wanted something extra. I will rather pay a little more to other sites than to go through such experiences.

When booking with Booking.com they gave me a rate for 3 night stay. When I arrived at the hotel it was higher so I asked why and they said I would have to contact Booking.com to find out so I did and they told me I had to find out from the hotel why they charged me more. Last time I use them. Going back to Hotels.com. At least you get the same rate.

After a property I booked on Booking.com cancelled my reservation I contacted Booking.com to request a Full refund for my prepaid booking. The company ignored several requests by email and finally after contacting the company by phone they offered to find me another booking in the same city. They stated that after I confirmed a new booking they would cancel my former booking and provide a full refund. I am still waiting for a response & refund! Do not book any hotels or travel with Booking.com! They are difficult to contact, do not respond to emails and are very slow & reluctant to refund any deposits or payments even when the cancellation is not your fault!

Placed a reservation through booking.com for a rental car at DCA and entered arriving flight info. Our red-eye flights were delayed and we didn't arrive until after the Dollar rental car booth at DCA was closed. So no transaction took place - OK, that's why I use Booking.com because it's a reservation. HOLD UP, Booking kept the money. Huh? I emailed them and let them know the service they connected me to was closed at my arrival time, and they had my flight info. They told me I need to call (from the plane?) to let them know we weren't going to make it. I guess it's not a reservation, and I need to keep track of the hours of the rental car booths at DCA? Lost a customer for life. Yea ok thanks, bubye bubye.

Absolutely terrible experience on a few occasions. During my recent trip to Europe, I have stayed at Hotel Carina in Vienna and Easy Appartements in Graz. Both of them not suitable for human use, dirty, hot (90F) in the room and Booking refused to give me partial refund of my money. Will never use them again. Shame there is no 0 stars.

I booked a hotel room thru booking.com-found out within 48 hours that I could not go at that time. Booking said they would contact the hotel, after 3 days (Booking says response time is 48 hours) I emailed Booking, no response again. After 2 weeks, I finally heard back from the hotel saying that I could change my stay, but no refund. The Bolling Wilson Hotel sent me an email about their policy again, again, again. They never responded to my email, must be auto generated. I did not make the stay, ate the cost of the night, but Bolling Wilson Hotel called me at 1:50 AM. What is wrong with people? Will never book this hotel or go thru Booking.com again.

WARNING. Booking.com representatives told me; - Every listing in my country (Australia) required an English name. - Every listing had a full address. Yet somehow for over a week I kept getting random people banging on my door every night because apparently I'm a short stay. My property has never been one, we built it ourselves. I call Booking.com and they can't help me, tell me to email them and they will look at it within 2 weeks. 2 WEEKS!

This is a very long story, but suffice it to say I got an Airbnb through them and when problems happened, they did not handle the situation as they should've and further have this awful scam property still up on their site for people to rent! The woman who had the airbnb was insane and kicked me out of her apartment at 3am. I had proof she lied about her private bathroom (no sink in it), that she put up photos of pictures of the home you couldn't use, that she harassed me and told me to lie to her neighbors that I was a guest of hers so they wouldn't be upset she was renting the place and giving strangers keycodes to get in.

Hello Booking.com was supposed to credit me a reward for using the link they sent me that was back in March 2019 and it's now July 2019 still no reward. I have contacted them Multiple times and they always tell me to call back in two weeks.

The price they show excludes a number of hidden costs. Very misleading. I ended up paying 20 per more as compared to other websites. Were of no help on complaining. They wanted proof of rates from other websites on the same day of the same plan at the same time. If I had taken screenshots of all websites I wouldn't have gone through them anyways. I will never use the site again.

Unprofessional behavior by the Sapporo Hotel Juno. I used Booking.com to select the above hotel in Japan. The hotel confirmed my booking at the price of 93,000 Yen. Not long after they sent me an email saying that price had changed to 291,000 yen and asked did I want to cancel or continue. I replied I would cancel and they sent a return email saying my money had been refunded already. On the contrary, 2 days later the booking fee appeared on my Visa card as a debit. Once a booking has been confirmed at certain price, the hotel is obliged to honor that agreement and the later message that the price had changed is unprofessional and lacking integrity, as is advising the customer they have been refunded when they are actually about to be charged. If this is an example of the hotels booking.com deal with, it is not a trustworthy site.

I used Booking to reserve places in PEI. They gave the Georgetown Inn as a 4 star rating. This however was misleading and incorrect. This is why. All rooms upstairs and stairs are steep and long to drag a suitcase at my age. There is not ice except for asking when you check in. They gave me a plastic sandwich bag with ice for the night. You are not allowed to cancel after you have seen the property as you would likely not stay there. The Internet password did not work for me. No one is there from 9:00pm to 7:00 am.

We booked a property in Barcelona, Spain through Booking.com. Two days before our departure, Booking.com called to tell us the property owner cancelled our reservation (Wait, what? They can do that?). They presented another property to us that they said was "comparable". We didn't know any better because we were unfamiliar with Barcelona, and it was such short notice, we didn't feel we had any choice but to trust Booking.com and accept their suggestion. So they booked the new place for us. Once we had a chance to review the new place and research options, we discovered that, yes, the new place was similar in size, beds and price, but it was WAY farther away from the location we were in originally.

I did a booking for a hotel just time. The price I saw at the beginning was all right and I selected the room and completed the reservation. But the final price is different from what I saw at the beginning. It is cheating behavior to change the price during the transaction. The service was also very bad. They asked you to provide the screenshot of the original price I saw when I started the transaction. I was not prepared that the price can change during the transaction. How can you do the screenshot before you realized that you were cheated. I have never seen such a cheating and malignant company.

I booked a reservation at Millennium Hotels Rotorua a night prior to going. They asked if I wanted a special request so I thought why not add some roses and a bottle of wine to surprise my partner. An hour after I made the booking they said my special request was accepted and that I don't have to pay anything. One night later the hotel manager of millennium calls me and says that I have to pay $85US for the bottle of wine and that they couldn't do the roses which I find weird since Booking.com said my special request was free, little did I know that putting in a check in time is the “special request”. So then furiated I wanted to cancel the booking and she said it would cost 280$ to cancel even though the website clearly states cancellation is free before 24 hours.

Hi I booked accommodation to Orlando for my family holiday in June, paid and did everything they requested on time, On arrival to our accommodation there was nobody to meet us, no way of gaining access to our accommodation. It took ages on the phone to get through to Booking.com. They had no answers as to why our accommodation was not available to us. They also tried to contact our accommodation but also got no answer. Eventually after a few phone calls, protocols and about fifty minutes they said they would give us a full refund which was not much good to us at the start of our holidays and no accommodation with two children in the back of the car. Booking.com said they would try and find us alternative accommodation and compensate us with the balance if the new accommodation was more expensive than the original.

This is by far the worst experience I have ever endured! My daughter reserved an apartment in LA 5 MONTHS PRIOR TO HER TRIP. The day before (late night), her reservation was canceled by the property owner although he claims Booking.com overbooked. Side note: The name of that apartment is Hollywood LUXE. Never trust a business whose owner carries only a cellphone with NO voicemail.

They booked me into an overbooked hotel and then recommended another and I quote "the total cost of the reservations will remain the same" even saying they will cover relocation fees. It was 2.5x more expensive even though I would have preferred the original one, anyway I went for it. Once booked they told me they had no intention of covering the difference, admitting that the message was "misleading". The hotel refused to cancel and now I've been chasing them for days on email and the phone, every time they say they will get back to me and don't. Will never use them again.

Very easy to use and found cheap hotel accommodations online and compare other hotels in the area for selection, price, ratings, distance to city center, wifi and Internet availability, parking, breakfast, refrigerator and microwave availability, check in and check out time, proximity to tourist attractions, and airport.

Booking altered my review and kept only the positive points; the two important warnings were eliminated from my review. They took off the warning about the constant day and night noise and the warning about the fact that there is no parking in the vicinity, one needing a resident permit to park on the street.

I had the occasion to call customer service for help with a cancellation fee. I explained the reason for my late cancellation and requested their help. They contacted the property and had the fee deleted by the afternoon. I was so pleased and happy with the result. I will continue to use Booking.com knowing their customer service is their to help. Great job! Thanks again.

Used Booking.com to book a room at Chestnut Tree Inn. I cancelled the room a few minutes later. I wasn’t close enough to facility. The lady at Chestnut Tree Inn was very rude and nasty. They wouldn’t even give me a partial refund. She proceeds to send me several nasty emails. It got so bad that I had to ask her to please not email me again.

I highly recommend NOT using Booking.com unless you want to be on a two week trip and have your hotel canceled one day before you are scheduled to arrive. We researched and planned a two week trip to Scandinavia several months prior to leaving the US and while we were enjoying our vacation with no access to a computer they sent a cancellation email. When we tried calling the hotel 15 minutes later there were no rooms available. So we were getting ready to board a ferry to our location with two children and elderly parents, one of which was in a wheelchair and we had no hotel at our destination. With only one day prior, all rooms in the small town were booked.

We did some researches about the hotel that we intended to book. We was attracted by the shiny pictures and good evaluation from this website. Indeed, the reality is horrible with the the downgrade of hotel, poor hygiene and wrong information as well as unfair treatment of the hotel.

I am writing this review to make other consumers aware about the fraud by Booking.com. This is a scam and please be careful about using this site for your reservation. I booked a hotel online using Booking.com mobile app that I have on my phone on 28th June 2019. The property that I booked is called Apartment Vue du Chateau in Levis, Quebec. This property is almost 800KM away from my residence and before making a reservation, I contacted Booking.com on their customer service number ‭1 (778) 374-2700‬ which is somewhere in Vancouver. I spoke to one of their representative to gather information about the property as there were no reviews but with pictures it looked great fit for me and my family.

I asked for a room with 2 double beds instead of a king. I was also asked in the process of booking when I would be checking in which I replied after 8pm. After my booking was confirmed, I received an email stating that the Hotel has honored my special request. 1 day before my free cancellation, I received an email from Booking.com that my room was confirmed and everything was good. I decided to follow up with the hotel to confirm my double beds and they said I had a king. Carefully looking at the confirmation emails from my original booking I discovered that the original special request confirmation email was about my check in time and not my bed request. This is some pretty evil online **. I will never use this company again.

I had a credit card stolen and replaced and this company prides itself on never getting on the phone to reach out to you about matters that affect your reservation, so mine in Nice was cancelled 1 week before departure. I scrambled and found a place that was $700 more, no help or thanks to Booking.com.

I was a loyal customer on Booking.com with total 18 previous trips until my recent trip to Saint Petersburg Russia. We booked a property (Studia on Vladimirskiy 10) but our host never showed up! We waited hours and finally got relocated at a different hotel approved by Booking.com. They promised they would reimburse any price difference. We returned from our trip on June 6 and finally got a refund today. But instead of the 2525 HKD difference, they only refunded us 648HKD!!! What a joke!!!! Will never use their service ever again! Also the refund is credit only!!!!

On June 25, 2019 I tried to book the hotel in Italy using Booking.com. I found hotel, enter my credit card information, clicked on Pay button and got the error. I tried another hotel from the same site and got another error. Finally, I booked it on different website. I was surprised when I received the confirmation emails for both hotel. I was able to cancel one hotel (it was allowed) but I was cancel another hotel since it was nonrefundable. Now I have a double booking. I called to Booking.com but they refused to return money back and denied any responsibility. Asked to provide the screenshot. I called them 3 times and no result.

Had a terrible experienced with Booking and Priceline altogether. Their website change my dates and a book a room with the wrong dates. I called right away and one of their workers promised a fixed next morning. Next morning came and nobody contact me and I have to called again. They didn't help me rerouting the money that I spent to a different hotel and also the hotel that I had choose didn't had an opening for the days I really needed. It was a waste of money and time. No refunds at all. I always heard bad things about Booking and I decided to give them the benefit of the doubt and I really regretted. The employees that got my call never spoke with a manager and the only thing they had to say it was, "I'm sorry..." Is easy to say sorry when the money is not coming out of your pocket. Don't waste your time and money with them, because if something wrong happened there is none negotiation whatsoever.

I used Booking.com to book a hotel for myself in Memphis. I looked at the average reviews (stars) to determine which hotel to stay at, and opted for a 3 star hotel as I was looking for an affordable hotel to stay at just for the night driving cross country. I figured a five star hotel was unnecessary and a three star would provide me everything I needed to crash for the night: clean, easy access to the highway, and coffee and basic breakfast available in the morning. The hotel was horrendous. The room was filthy (cigarette burns in non-smoking room, stains of sheets, food on counters and in microwave, hair in sink and shower, damp towels). It appear as though people were living and conducting business out of other rooms. I did not feel safe, and the breakfast options were scary.

Very bad overall experience with the site. Multiple times until I have eventually stopped using the site. I use other sites like Airbnb or Expedia nowadays. Twice my bookings were cancelled automatically without my knowledge for which the the Booking.com team do not have any explanations at all. They said can be a technical problem. One of them was put me in a situation of absolute panic. Knocking the doors of every hotel with my partner for a room at midnight. (After midnight you can't book via online sites for the same night because the date has changed.)

I booked for a hotel on two months from now with Booking.com which indicated “pay at property”. But right after booking it, I got charged right away $302.24. So I called them, and asked them why I was charged. So the agent said that, "We will be cancelling the reservation" but I need to do it offline through going to nearby store (which I stupidly did) and they want me to purchase out of pocket a $500 gift card and they will refund me the amount through that gift card. It is stupid and so much hassle so I said, "I just want to go ahead with my booking." (Keep in mind they have already charged my card for my accommodation happening two months from now.) But agent said for me to go rebook it, I need to buy the gift card! I ask for 2 simple things. 1. Cancel my booking. 2. Just rebook it because I’m not doing the gift card hassle. I will not deal with this company ever again.

Honestly Booking price match is a joke. Will keep you waiting for months and multiple conversation on the phone and email with no direction or resolution to the issue. Try better company located in USA.

We had a reservation 6 months in advance for our European trip (about 12 reservations with Booking.com). Unfortunately, our credit card had changed between when we made the reservation and when we were going on the trip. We updated that info with Booking.com prior to leaving out for our trip. Most of the reservations went fine. However, via email (hard to get on international roaming), they notified us 2 days prior to our stay that our CC was incorrect for our 4 day Paris hotel, so we updated it again on their website. However, since Booking.com has a policy of not really notifying hotels when people cancel their reservations, the hotel runs the card (though we weren't to pay until at the hotel).

We checked into a hotel booked through Booking.com. When we arrived we were told by the hotel that our room type and agreed upon price did not match what they received. The hotel was disgusting as well.

Yesterday, because of a work-related emergency, I cancelled my Best Western reservation. Booking.com refused defer charging my account, blaming Best Western. When I called Best Western, I was informed that Booking.com made that decision, not them, and suggested that I book directly through them next time. Oh, believe me, I WILL.

We purchased your tickets through Booking.com and canceled the next day. There was a complete refund if you needed to cancel. That was almost 2 weeks ago, I email customer service and get rude replies, basically saying it’s up to my bank when I get my refund. That is a lie! I looked into this and my bank has nothing to do with it, beware if you order through Booking.com and need to cancel YOU WILL NOT GET YOUR MONEY BACK! We are also canceling our group hotel rooms/tickets we’ve purchased and will never use this site again!

We reserved 2 rooms for 5 days at CARIBBEAN SEA GUEST HOUSE at Hong Kong. We arrived 10 mins late. No one inform us that if didn’t show up on the first day, the whole 5 days reservation will be cancelled. We paid the 5 days stay yet they’re blaming us for no show on our 1st day. Booking.com and Caribbean Sea Guest House is blaming each other. We don't care about their issue. We just want to justify our side that we still have 4 days left. Super inconsiderate, we have infant with us. 1 star rating is not enough to show how disappointed we are.

Booked a stay for a Charleston, SC trip and due to unforeseen circumstances needed to cancel. We thought no big deal, we’ve done this before. 18 days later, 4 phone calls, copy of bank statements sent, double charged and still no refund. Booking.com casts the blame on the hotel. You are in the business of making reservations for people. If I wanted to deal with the hotel directly I wouldn’t be on your site. I’ve now been told by the hotel to call back and speak to the manager tomorrow.

Imagine being overbooked by this company right before a long weekend? Booking.com did just that and try to blame it on the hotel. They overbooked me and wanted me to find a room last minute. So I asked them to transition me to another hotel, rightfully in my eyes it should be their responsibility and not mine to find an alternative. Their answer "sorry sir but we can't do that for you"???? I'm livid and will never ever give them or their affiliates any business. Horrible experience, go with some other company.

4 weeks before my trip to I was looking for places to stay. After realising I chose the wrong place (Sempione) I immediately cancelled. They took the money anyway. Twice. When I complained I got one of those back (minus a few dollars). Extremely unfair. Booking.com could do nothing else to help.

I booked a hotel based on location near a bus station for travel. Turned out this was not a hotel at all but an apartment. When I followed the map from the bus station to find the "hotel" I could find nothing. Turns out the reception for this hotel was 2 km away although the ad didn't make that clear. I tried calling the number for the "reception" but no one answered. I was forced to find another hotel at night on my own. On top of that the "hotel" which didn't answer their phone then charged me for the room that I never found.

There is no reason to use Booking.com when looking for a accommodation. Customer service is really bad, rates are not discounted compared to direct bookings and they will not try to resolve any issues that may come up with your booking. They simply act as postbox between you and hotel so you will be much better off talking directly to hotel who will usually have some sort customer service policy. Frustrating dealing with Booking.com who will add no value to your experience.

Not recommended, terrible customer experience. They will not help much in any issue or request you might need and many of their booking recently done through other agent. Many times the room are more expensive than other major booking site.

I found a house in Orlando on Booking.com to rent for our family this summer. It said it was non-refundable, but that was okay as we were happy with the advertised price and location of the home. The photos seemed kind of odd but I trusted that the place would be good based on previous reviews of the home. Turns out it was a property rental place advertising through Booking.com named Affordable Orlando. They take homes that people own that don't live in year round and rent them out for them.

Terrible customer service. They will do nothing. Had to modify reservations and they wouldn't. Charged three months before the reservation and there is no cancellation or modification policy. Such a scam company.

We used Booking.com thinking it was the best way to go but 15 min in the reservation my employer notified me that I would not be allowed to take the weekend off. We tried to cancel and Booking.com said it was up to the hotel and when we called Hotel Corpus Christi they said it was up to Booking.com. So nevertheless we still got charged for the stay the full price and we did not stay at the hotel. WE WILL NEVER USE BOOKING.COM EVER AGAIN.

I only realized my mistake when reviewing charges to credit card. Although I tried to cancel with more than a week in advance, I got charged almost the whole price of the room. I will never use this website again. It is terribly confusing.

I would like to express my millions of thanks to Mr ** for his help. He help me out of the mess when I book hotel in Niagara Falls. I am totally in panic mode. Feel very grateful to him. Please pass my thanks to him for his wonderful service through phone.

This company unlike their competitors DO NOT allow homeowners to read or write reviews on guests who have stayed at their property. Homeowners have no true format to determine if the individual is a problematic guest. If a issue occur and/or property is damaged the homeowner has very little recourse and Booking.com still allow the problem guests to leave a negative review in retaliation to the homeowner complaint. Best to use a company that screens the guests as well as the homeowners.

Booking cancelled a reservation I made 5 months ago for the 21st of June on June 18th, 3 days before my trip. They did tell me that it was over booked but they could get me a room for nearly twice the rate I booked for. Save time and money and deal directly with hotel. I gave them 1 star as app would not allow 0.

We reserved an apartment on Booking.com but the apartment owner did not show up at the arranged time. We were early and waited an hour but they did not show up. So we sent a message we were going to find lodging elsewhere. Booking.com claimed that we were not at the apartment at the arranged time and will not pursue the evidence we provided them. They refused to refund our payment. Their customer service agents are extremely rude. The customer service number is not on their website, nor do they provide any other way to contact them regarding problems with a reservation. I found the customer service phone number through Google (888-850-3958). I recommend checking one of the other room reservation sites that are far better than Booking.com (Expedia and Hotwire, for example).

The property that I rented months in advance for a long weekend in Montreal had been removed from the site and no one let me know. I was already catching the train to Montreal when I found out that I had no apartment to go to. It was the Formula One Weekend. In a panic (there was nothing left, in my price range) I contacted booking.com and they sent me an email with three "substitute" places to stay that were from a partner organization Agoda. I had initially rented a full apartment with kitchen, private bathroom, living room and bedroom. The "substitute" I was offered (for the same price) was a tiny jail cell of a dirty room with a bathroom shared between an entire floor.

Booking.com. Confirmation number: **. PIN code: **. "Your card was declined. Novotel Goa Dona Sylvia Resort was unable to process your credit card details because it was declined. Please provide alternative credit card details. We kindly ask that you." Hi I paid online to the hotel rs 35400 inr. It's a very horrible stay in Novatel. As per the room suggested by you is totally different which was recommended by Booking.com and I selected. Hotel is saying that they have only this room left. I think they entertain this kind if you book a hotel from Booking.com. We hire the hotel for 5 nights package. But we are going to left it after 2 days only. I've lost 3 days tariff. Courtesy goes to Booking.com. My losses are approximately rs 21000/-.pls. do favour if you can. Hotel pay very poor attention to Booking.com consumers. I'm checking out hotel 3 days before even I paid the full amount.

If possible I would have given them negative rating. Worst website and after sale service. None of their customer care number works. It has been a devastating experience with this website. Once you make the booking they won't forget to cut money but if you want to reach them out regarding any issues they are always unavailable. All contact number are fraud. Booking directly in hotel or Cleartrip.com or MakeMyYrip are much better service provider.

In early May 2019 I rented an apartment on Booking.com on a non-cancellable and non-refundable basis. Shortly after, Booking.com unilaterally canceled my reservation without first asking me. Initially, they claimed the Apartment was no longer available for rent but then they changed their story and wrote that the apartment owner was taking credit card numbers to engage in fraud. They did not provide any proof and in France Visa cards are debit cards so that amount was taken out of my account. I had paid 1000 euro and Booking is refusing to take any responsibility and is asking that I work it out with my bank. My bank is stating that I must sign an affidavit that I did not voluntarily provide my credit card number - which obviously I did since I was reserving on the Booking.com website.

Very good location. Easy and very good access to departure at airport. But check-in always a problem and lift system awful especially if you are on top floors, very long wait and packed. Check-in never produces room key.

I booked a hotel for a night and after an awful experience, I found the website is deceptive. I went back and selected the same hotel I stayed in and scrolled through the reviews that pop up in the upper right-hand corner and every one of them was positive. I spent a few minutes, which I should have done before booking, and found the real reviews. This is deception at it's finest.

Had terrible experience with Booking.com. Their website is poorly built and does not communicate properly with the hotel. I booked for 5 people and was given room of 4 people. On calling, they told me that I should have been careful while booking. My point is, when I'm putting 5 people in search, why the website is offering me room of 4 people. That gave me impression that there is a sofa-cum-bed in the room. But again they don't have any details about that. The customer service was poor. The agents were disrespectful and intermittently shouting at me and in the end, the supervisor disconnected the phone. Shame on Booking.com.... Will never book again with them in my life.

Bookings made it easy to reserve hotel stays, plenty of pics to help make decisions. Cancellation were easy to do as long as they are processed by expiration date. Always look at ratings where you stay to help make a wise choice.

I booked a room and got a confirmation for the amount I would pay, including taxes. When I got to the hotel, they charged me more than the confirmed amount, saying it was a booking fee and that I had to call Booking.com. I called and was hung up on at least 5 times before I spoke to someone named Peter ** who told me the only way to get a credit is to find a Walgreens or CVS, BUY a $100 voucher and then call them back to be credited on the voucher. I'm supposed to trust that they won't just hang up on me again? This is completely dishonest and a scam. I will never use their service again and will tell everyone I know not to use them.

I booked a hotel through Booking.com for a group of us, which had free cancellation. We managed to find a cheaper deal and used the app to cancel all the rooms with more than enough time at hand. After the date of the stay I found that the hotel had charged me for the rooms I had cancelled. I contacted booking.com about this and their response was very rude. They refused to acknowledge that their operations had any technical issues, even though if you do a quick search through their reviews you will find many people have had the same issue. I am now out of pocket for the cancelled rooms and booking.com refuse to pay me back. Very disappointed with them.

My husband and I went on a holiday booked through Booking.com to Porto Santo Island, Madeira in April 2019. We booked to stay in a holiday let for 3 nights, and decided to spend 2 more nights in a hotel not far away from the holiday let in Vila Baleira. During the evening, whilst watching the TV, I saw some cockroaches crawl from underneath the chairs in the living room. I was so alarmed that I screamed! My husband killed them straight away. Unfortunately this continued throughout the rest of the evening and we saw many more cockroaches appear in the house.

The Hilton Inn St. Louis Frontenac is a very nice hotel. The rooms are clean and comfortable. The staff are friendly and helpful. The continental breakfast is more like an European than American breakfast. It was a welcome change from the usual fare.

BEWARE! They will advertise a hotel price and then neither the hotel or Bookings.com will honor the rate that they posted. I booked a room for my daughters graduation and it was a good rate. Two hours later the hotel emailed a reservation confirmation with a rate over double what I booked at. When I called the hotel they said the system had an issue but it has corrected itself so I have to pay the higher rate. I have an email that does not have any verbiage that if there is a computer issue the hotel does not have to honor the rate. So neither the third party site or hotel felt they had a responsibility to honor the rate that was posted online for the hotel. AGAIN BEWARE and go through Expedia or another third party site. Do not trust this company's advertised rates and do not trust Fairfield Inn.

When I began travelling Booking.com was a useful service for me. I used it almost always, but now it has deteriorated so much, that there is no point in using it.

Room was much smaller than viewed online. However, bed was comfortable, water hot and good water pressure. Coffee in room and breakfast were a disappointment. Ate elsewhere. Would consider booking again if needed and another location a little further out was not available.

There is no real free cancellation and price match. I booked hotel with them and got charged for first night right away. I found out only 7 hrs later that it'll be a lot cheaper to book to another site so I have contacted them trying to cancel or have them do price match. After spoke with 5 different people called 5 different times and sent them 5 different emails to prove that I can book the same room with much cheaper price and all they said they didn't get my emails! Every time, it took me over 45 mins each time to kept me transferring to the right person and ended up with somebody will call me back BUT NO ONE ever called me back!

Never use Booking.com again. They are a SCAM.

Booking.com has very poor customer service and does not focus on customer satisfaction, just on their bottom line. Call with a problem and they are VERY rude and create more issues. Even the hotels you book with speak poorly about Booking.com and offer no customer assistance when using them. Avoid, Avoid, Avoid.

There were bugs in our bathtub, spiders on bed pillows and the room smelled so like mildew. So disappointed in this hotel. Especially with the price I paid for one night as we were traveling from Texas to SC. Another couple was checking in and out at the same time and they were equally disappointed in their room.

So after my last post i was finally capable of speaking to a customer service rep. And they are horrible. I requested several times to speak with a manager and was told that it wouldn't happen. Okay cool. The CSR actually hung up on me the first time (a wasn't rude at all). After another 20 min. wait i got her back on the line.

On mobile Booking.com app I was making several reservations for trip to Corsica. Got the oops something wrong try again. I did, but filter for free cancellation apparently didn’t take on the retry. So stuck with a non-refundable reservation at Sofitel d’Ajaccio for 95 days out. Neither the property or Booking.com will do anything to help after a week of emails & phone calls. Have been an enthusiastic customer for many years & know how to use the website. This snafu hurts since I never reserve anything but free cancellation after years of plans changing. Thanks Booking.com.

For a conference in New Zealand, I logged into Booking.com (which I have been using for few years) to book a room. When I selected my accommodation, it took me to Booking Basic which I did not realize. Later, the day before my travel when I checked the account (Booking.com), I could not find my booking. Getting confused, I booked another accommodation. Just the night before my leaving, I got an email from Booking Basic saying I have an accommodation. In email, it is written "The property does not know about your travel so please contact us". The contact number given belongs to Booking.com. When I called them, the lady listened to me and said she would call me back. She did not call me back for 2 days. Later, when I called them again and asked me to cancel the booking they say that it is Booking Basic and they cannot cancel it. They is mere case of cheating. So be careful with this. I lost 600 dollars due to this.

They were fast, professional and made my time worth the effort and clean, comfortable, affordable, quiet time. It was very convenient to make the booking online. I really enjoyed the trip. I'm looking forward to going back again and you think the same booking.com that I used this morning time.

I've been a client of Booking.com for multiple years and usually have booked hotels that could be cancelled until a certain date. Which is probably why I've never had any issues. Recently though I booked a hotel using Booking Basic which is the cheapest option but they'll charge you straight away. I have no problem with that. However the site had a problem and hence instead of sending me to the confirmation landing page it went something like "oops, something went wrong" and told me to try again. Which I did about 4 times until it worked. Thinking the deal was done I waited to receive the confirmation mail, which came 10 mins later and I thought "great it's all confirmed". This was however followed by another confirmation mail with a different number, for the exact same room and dates.

Had a great room at a reasonable price. The room had a view of the Pacific and a short walk to the sandy beach. The room was very clean and the staff very nice. We are already planning our return trip.

I booked an apartment through Booking.com and although it was no fault of theirs, the apartment cancelled my booking 3 days before I was due to arrive. The customer service team were quick to find me alternative accommodation (I even rejected their first alternative due to location, but they found me another without any fuss). I was then refunded the difference in price between the new and old accommodation quickly, without any fuss. Then, when the original apartment stopped responding to my requests to refund the cost that I was due, Booking.com refunded me straight away. Fantastic customer service and would definitely use again!

Dreadful is an understatement when it came to how awful the services of Booking.com were. My friends and I planned a trip and took the stupid decision using Booking.com’s portal to book the place on GuestHouser to stay for the weekend. Here's what happened: We booked a penthouse for Rs. 28,000 for the weekend (Fri 7th June to Sun 9th June 2019) and the payment had to be done in all advance. We did as directed after looking at the photos and the facilities available there. BUT, when we reached the destination (at around 3 pm on Friday) we were super shocked to see the that the place was nothing (almost literally) like it was in the photos. They were giving us separate rooms like hotel rooms, there was a “superdried” empty pool, no kitchen, and the rooms were in very bad condition.

A small apartment was booked close to the city in Zagreb. We only stayed one night as we were flying out the following day. The apartment was quaint but clean and lovely. We had a small kitchenette and bathroom. Literally everything we needed for such a short visit.

I will never book with Booking.com again! I attempted to change rooms and date before I booked it and by MISTAKE IT WENT THROUGH. WITHIN THAT MINUTE I CANCELLED AND EMAILED BOOKING AND THEN STILL TOOK OVER 1000 DOLLARS after I explained! They sent a false email stating it was Wyndham that took it but upon speaking with the manager Valerie she stated that wasn't true and in fact it was BOOKING.COM! THE REP MIGUEL AT BOOKING CONSTANTLY STATED NO WORRIES AS IF IT WAS A JOKE!

I spend several days working on posting my property but it is still closed/not bookable. The help center is completely useless. They give very generic responses. Just finishing all the 100 mandatory sections of a property takes ages.

In my earlier post, I had complained about the dismal behavior of Booking.com to my experience about the advertised and transacted price. After I disconnected the call from Booking.com, I received an email offering me to reimburse the difference amount, which I accepted. And in another one hour's time, I received another call emanating from Spain informing me that the money will be paid back and also asking me to contact me on their Spanish toll free number. At least one must take heart from the fact, that a very serious reciprocal action -such as not using the services of the provider- elicited an immediate action on their part. Wish they would have done this in the first instance itself. Would have saved money, efforts and time on both sides. But nevertheless, there is some light at the end of the tunnel.

Check-in was smooth, the rooms looked like the displayed pictures however the room wasn't clean. The remote had no batteries. It was obvious drug transactions being made from one specific room and they were smoking ** on the stairs by the office. Will not book again.

I made a reservation to a hotel and l didn't know that when you make a reservation through Booking.com they charged your card right away. When l found that out, l called to cancel and l couldn't do it because l was going to lose 90% of the charged fee. It is in the small print. Another thing, when l called to cancel, l didn't have the reservation number and pin number and they didn't care to find it using other way to help me. I had to hang up to look for them and call again, grrr.

The cost was about average. The bed was comfortable. The vending machine was far away. There was no information in the room about the location address in order to order food for delivery or even to call a cab.

Scammers at their best! Better watch out as nothing they sell online will look the same when you reach the location. These are the middle men for the middle men. When I booked online I saw a hotel which was beautiful and no construction was going on. And when I reach the location, I find out that the stairs had no railings, the hotel was still under construction. Then it was obvious for trip India people that I did not look closely and did not do the research on the hotel. They have great assets in this company who do their level best to deceive people.

I did a search to where my wife and I were traveling. Antelope Canyon in Arizona, I didn't know the area and it is our first time there. Booking.com gave us a list of hotels in the area and it told us that the Holiday Inn was 27.7 miles away so I booked that hotel. So when we were getting ready to leave the next morning I Google mapped it. It said it was over 789 miles away. So I am wondering how can Booking.com mislead someone like that and then charge them and not return the money? I will never use this website again. I am out $336. When I went to cancel I was charged full price and then got an email stating that there was no return of funds. Went to my bank and disputed the charge and I couldn't even get my money back.

My girlfriend booked accommodation in the Philippines (Cosy and Comfy), it was all confirmed with confirmation number and pin. Ode, 3 days before we were to arrive, we’re told it’s cancel and we'll be refunded. So I check online and the motel is available, so I book it and pay through Booking.com. I get confirmation and pin code, then 10 minutes later it’s cancelled by Cosy and Comfy. So I had to book another accommodation. Which was with The Hop Inn. Not only did this cause a lot of stress on our holiday, It’s been 2 weeks and we’re both trying to get our monies reimbursed, I have sent approximately 8 emails. They just seem to give you the runaround. You get new emails asking for the information you have already sent. Goodluck in using this service!

We booked a motel in Nevada City, CA and the room was a dump!!! When we got home we wrote a review and sent pictures along and Booking.com won't post it. They say we have to edit it but won't give a link to do that! Don't deal with this company...Shady at best. It's like they have an interest in the motels they book for. There's no way this motel could have a rating as high as they do with what we and others have experienced!

My friends and I booked a vacation at the Econo Lodge Oceanfront in Ocean City Maryland months in advance through Booking.com over Memorial weekend. We received a confirmation email and number ensuring everything was set. After the 8 of us drove to Ocean City for 6 hours, we arrived to find out our reservation did not exist with the hotel at all. We called Booking.com and they informed us that the reservation had not gone through on their end, YET THEY HAD FAILED TO INFORM US ANYTHING WAS WRONG!!!

I made a reservation for a particular property. I paid $205 dollars and got a confirmation that the booking was complete and confirmed. After they took the $205 out of my account, about an hour later I get an email that there was an error and the property was not available on the dates I selected. They offered me two alternate dates, neither of which would work for my husband and I. They then offered me a different property altogether and said after I booked this one, they would refund the original $205. I did book the other property (and paid ANOTHER deposit). I refund, did not show up in my account after two days, and finally I get an email stating that the refund would not take at least 7-12 days. I am very unhappy that the refund would take this long. It sure didn't take them that long to take it out of my account.

Read this if you are considering listing your property on their site. 1st off, they are very aggressive in their recruiting, calling me almost daily once I began to build my listing on their site. I immediately expressed my concern with their high commission rate. Some representatives of the company defended it quite rudely. For some reason I decided to try it out anyway. Building your listing is a very time-consuming project. Eventually, I listed a room in my home for short term rentals at a small nightly rate and reasonable cleaning fee. Booking.com takes 15% commission of my nightly rate, far more than AirBnB.

I called Booking.com 3 times to cancel a reservation and although received email confirmed cancellation I still received charge from hotel. Booking.com never called me back. I would never use them again.

Booked through Booking.com for the first time, never again. Couple hours after reservation had been made and fully paid I came across a much cheaper rate direct through the hotel. Emailed customer services immediately with my findings (48 hours before date of stay), and 3 follow up emails leading up to the day, didn’t receive a reply at all. Tried calling after we had returned home and received absolutely no help from the first 2 staff members I spoke with. After ringing a third time and being denied to speak to a supervisor the third guy said I could forward him all my proof and he would give to his manager, but in no way was he making any promises to meet their price match policy, the staff member said this was now at their discretion as the booking had been complete. Have not heard back from them since doing what they requested. Would be zero stars if that were a rating!!! Sort it out Booking.com!!!

No Refrigerator in the Room. No ice machine nearby. Breakfast was undercooked. Promised points but none placed in our Rewards account. Charged more than should have been. Overcharged by over $100 for our stay and were only credited with $33 after a long battle with Booking.com.

I paid for a hotel for 311 dollars. I then say the same hotel was on 134 and I called Booking.com the same day! They told me to email them and I did! They kept saying they didn’t get the email, I sent it 3 times! Now guess what! Now they are saying "since we didn’t get the email that day we can’t price match you!" This is a total scam! I will never ever book with them again!!!! Ever and I have told all my friends and family what happened to me!

Last minute booking after previous booking failed. Rented a whole house that was much bigger than it looked on the booking site. The location was perfect, everything within walking distance. Check in was easy and we had everything we needed.

Just book through your airline website directly because they use Booking.com anyway like Alaska Air. I could get FF points via airline/hotel site but couldn't get anyone to help me who spoke fluent English - thick accent and refused to forward my call to a supervisor to add it on after the fact. Refused to add my frequent flyer number without having to cancel the entire reservation. What a waste of time. Refused to help in any way. AVOID!!! Booking.com directly is USELESS - no customer service here.

I was sent a letter from Booking.com and it said, "If you book through us we will refund you £45 into your credit card". I booked and dint get any money back. Called and they kept on making excuses like "Your card is invalid," but new card details and you will get money back. Nothing happened again. Again called and this time a new excuse. "Oh you were too late to claim back." I said, "Yesterday someone told me card was invalid." "Oh sorry must be a mistake." Same thing happened to my friend. Excuses were made and he didn't get any money back. Be careful of the genius loyal member offers they send you. It's all a scam to book through them rather than other booking agencies. So Disappointed.

I have used the site before and found it very helpful. However, my most recent visit to Tampa, FL left me thinking wondering what process Booking.com took to properly vet the hotels they use. The hotel was HORRIBLE!!!! There was no indication that the rooms were outside access like a motel. The room was dirty and smelled. The first thing I thought of was that it looked like a place where prostitutes and pimps frequented!!! I went back to the office and requested a refund. The lady at the front desk gave me a “we hear that all the time” look and dismissed the charges. However, it took a week before the funds were returned to me. My family was able to find another hotel and we were told that they got lots of complaints about the hotel. I am hesitant to trust Booking.com to find a hotel after that terrible experience.

Could have done better at the hotel. Watch the fineprint. You could end up paying more than it was advertised for. Customer service is foreign so be careful. Listen intently to what is being discussed. Overall you are better off contacting the hotel directly.

I just booked a hotel and Booking.com suggested I upgrade to have air condition in my hotel. Angry that I had to upgrade for this, I called the hotel directly and they were surprised to see that Booking.com was asking me to UPGRADE for AIR CONDITION. They informed me it is strange since all rooms have AC. Another time I booked with Booking.com, the reviews for a hotel were great, so I booked it, only to find out after the fact by Google reviews that the hotel was actually trash. I was locked in and told I couldn't cancel. The hotel saying I had to take the issue up with Booking.com and Booking.com saying I had to take the issue up with the hotel, sending me in circles and long story short I ended up booking a different hotel that gave me a discount due to the frustration of Booking.com. As someone who books hotels frequently, I am happy to say Booking.com has officially lost me as a customer!!

Booking.com scam their LOYAL customers into prepaying an exorbitant rate that is well above any other website and when this is put to them they are dismissive relying on a made up category that was created purely to lock customers into a high rate (Booking Basic). I will not be booking through Booking.com again nor will I tell my friends to. Whatever you do, do not book anything that does not have free cancellation because More than likely a few days later it will be substantially cheaper.