Booking.com Reviews

Booking.com customer service is one of the worst as whenever there is an issue especially change my booking, they do not take any responsibility rather than passing it to the hotel and mentioning that it is the decision of the hotel. Remember that we book on booking.com and not with the hotels directly.

2 weeks ago my son decided to use my credit card to book a hotel in Washington for 3 days with his friends. Well, we didn't find out till a few days ago when we tried to book a hotel for this spring. I immediately canceled it only to see that I would be charged $515 cancellation fee. I called booking.com and even though I was on the phone for eternity they told me I wouldn't be charged. Such a relief.

No honesty in price published! When I searched for the hotel I wanted, Booking.com appeared to have the lowest price as compared to Agoda. After booking, I felt cheated because the 16% tax on fees are excluded! How can they publish lower price and charge to our credit card a higher total price? This is ridiculous. I will not book for Booking.com and Trivago ever again, and I will share my bad experience to all social media.

I recently booked a room with Booking.com and tried to cancel online well within the cancellation period. Their site wouldn't let me cancel after pressing the cancel button. I got no cancelling email or confirmation notice, but still assumed it was cancelled. Evidently, it wasn't because I got billed for the motel room as a no show. The website didn't let me cancel. It's like Hotel California, "you can check in but you can't check out". I'll never use them again.

Will NEVER use Booking.com again. Extremely poor company to deal with. We had issues with our booking - booked for 7 people only to find when l arrived at the hotel it was only booked for 4... Booking.com were rude and unprofessional on the phone when we called to cancel our booking as we were unable to pay for another room as was expected. They refused refund and would not even listen when we queried how and why the booking was so wrong. As Booking.com is London-based we were charged over $20.00 for the call.

While booking an apartment in Chicago, I wanted to hold it and put down a CC, which they were NOT supposed to charge, but they charged the whole amount the night I booked. I found out that it was the company that was using Booking.com to book their apartment, that does charge IN FULL. WHAT A SCAM. Now I have to wait a week to get my money back. SOO frustrated!!!

We booked 3 rooms at 2 different hotels in Ocean City, MD through Booking.com. We ended up cancelling all reservations at both hotels due to a change in plans. Almost immediately we were refunded the first night charges from the Howard Johnson, Ocean City. Our Princess Royale booking, however, is still charged to our credit card at nearly $1,000 with no resolution. Booking.com tells us to talk to the hotel and the hotel tells us to talk to Booking.com. Customer service on both ends has been horrible. I will never use Booking.com or a 3rd party agency again and have made sure family and friends are aware of the problems and risk as well. Don't use a 3rd party - the rates are not better and booking direct is MUCH better customer service!

I used Booking.com to book a hotel and a few days later canceled my reservation with no cancellation fees. Cancellation was done 3 weeks before I was supposed to arrive. A month later I got my bank statement and $66.30 was taken out of my account. The money was taken out of my account after the date I was even supposed to be in town. I am now in the waiting process to see if they will reimburse me the money they stole from me. If you use this company please keep an eye on your credit card or checking accounts. I am proof that they go in later and take money out.

Canadian in Alberta booked hotel in Guelph ON hotel through Booking.com for 6 nights. They booked the room twice and charged my visa twice immediately. Also charged $20 fee twice. All charged in US dollars. My complaint was referred to reservation.com. They refunded $660 of the $736 they took from my account. The room rate was posted in Canadian dollars. BTW, the hotel was fine, friendly and accommodating. The booking companies use multiple names and refer you to multiple numbers to complain. They can take my money instantly but claim 30 days needed to correct errors. These booking companies are deliberately misleading and confusing consumers. I want/expect my charges to be converted to Canadian dollars and a refund of the excess US dollars they took from me. They did not refund the 6th night that I cancelled 4 days earlier despite free cancellation notice. I will never again trust or use these fraudulent booking services.

Booking.com responded and said that I would be getting a refund for the extra amount the hotel charged me. I'll update this again when it actually happens.

Just booked a hotel with Booking.com. The company confirmed my booking price and dates of my hotel. I was over the moon with my holiday. That didn't last long due to Booking.com telling me the price was wrong and hotel wasn't even open on the dates I asked for. All you get from them is "please read our terms and conditions." In other words booking.com can get your holiday wrong and wont do anything about it. How can you trust this company with your holiday.

I have booked early in January, for a March visit, with a hotel in Sicily. I wanted to cancel in late January, but was turned down as the hotel had warned no refund. I did not see this. However I tried to cancel, and then received notice from Booking.com, to say the hotel would move the dates if I wanted to do that, but would not return my £500. I accepted that and informed Booking.com that I will have to take the dates offered. They say today, that if the hotel doesn't confirm my acceptance then I may not have a booking. I have asked them to confirm the booking, but so far they say I must ring the hotel in Sicily myself. I have asked them to contact the hotel, they have not replied.

I had booked a hotel using booking.com and cancelled. As per policy I was supposed to get complete refund, I tried contacting the hotel directly. They did not give any positive response and hence tried contacting the booking.com customer care, but for my surprise 2 of the numbers giving on their website for india does not work. One is always switched off and other is not reachable at all. My request is please do not use booking.com as they are a big time suck. Also after multiple calls and pleading I got refund from the hotel and that too not full refund as claimed by both booking.com and the hotel (cheats).

We booked with them for a vacation home in Palm Springs. We canceled, within the cancellation agreement where they will not charge us... However, Red Awning is the company they use for the transaction payments. Red Awning charged us 10% of the money they have already taken out. They said, that it was in our contract (fine print) that we had only two hours to cancel after booking, in order for the 10% transaction fee not to be charged. Never Again! They use two different parties that give you the runaround, TurnKey and Red Awning. This makes it very confusing when it comes down to canceling your reservation. NEVER AGAIN!!

I'm trying to book 4 rooms for 5 people. We require 4 separate rooms with bathroom facilities for each room. When I found Journey Home I thought I was booking a house with multiple rooms and bathrooms, not so. The only way I could get a phone number to enquire about the rooms was to book for our one night. On calling the number I was told we had booked 2 rooms with a shared bathroom for an outrageous amount of $600. The information on the site is misleading and confusing. I cancelled the booking the same day I made the booking so now they are telling me it will cost $420. I don't think so. What they offer is not what I require. Other people making a booking must be aware of this misleading information.

We found what we thought to be a good deal for a hotel in Rome - good price and hard to find something close to the city centre in August. A few days after we booked, they contacted us and said there was a misquote and the rate was actually THREE TIMES higher than what we were quoted and that we reserved. While we realised there was no obligation for booking.ripoff to honour prices quoted, it was going to cost us to cancel so we thought at 25% discount for the room would be a good compromise. Chimpanzees at the other end said they can't do that. We're not sure where we stand for the cancellation fee but if they weren't willing to help us, I'm pretty sure we'll have to eat it. There are plenty of booking agencies. I have never had a problem with any of the others. You can bet I'll be watching the links and make sure we're not booking through these scumbags.

I booked a room for a Saturday night only to realize that when I said "hotels in... town" it gave me "nearby" towns and I booked a room 30 min away from where I needed to be. I canceled the room 4 days in advance. It said cancel now for $$ amount. Ok, I get charged a small fee, no problem. Well, big problem. The amount you are cancelling for is not the refund, it is what they are charging you! That is not clearly stated on their site. Not only that, but if you try to reach them you will wait 30 minutes to get a representative who does not speak English well, who is extremely rude, does not listen, and talks over you. DO NOT USE THIS SITE!!!

Booked a Hotel (Macdonald Golf Hotel, Whitchurch) advertised as "including breakfast" then after booking told it does not and will be charged an extra £20 per person. Booking.com refused to assist or to refund my money. Better to use this website just as a search engine and then book direct or through a different website. No customer service or will to admit they got it wrong.

Booking.com has listed substandard properties on their website with high ratings. We ran into these properties twice in Istanbul and Booking.com refused to refund the money even though we did not stay. One of the hotel, Grand Hotel Palmiye, proudly displayed Booking.com rating but when we were shown the rooms their bed sheets were filthy with large stains. The hotel manager was embarrassed when I told him how bad the sheets were, cancelled my booking, gave me a receipt showing cancellation.

My mother died 1-16-2017. Booking.com showed a price of $72.24 per night plus tax for Super 8 in Springfield, Oregon. I booked this room from 1-20-2017 to 1-24-2017. Not being in the frame of mind to calculate the exact cost with tax, I didn't pay attention to the price in the confirmation email. I did however check my online bank transactions and only saw "pending" for the room charge. Finally when I checked out I got a printout that showed $84.99 per night plus tax. I was on and off planes all that day so I didn't have a chance to make phone calls at that moment. The next day I was given the run around between the hotel and Booking.com each saying to call the other one...

I booked two rooms for two nights [check-in on 30 Dec & check out on 1st. Jan 17] for Rs. 7696. By providing details of my credit card at Jagdalpur Bastar, where I went to celebrate new year [Booking date 23/12/2016]. Booking number was ** PIN code **. Booking.com gave me confirmation status at STARiHOTELS, Geedam Road, BlackHawk Industrial, Jagdalpur.

I booked a Safari through Booking.com for the 29/12/16 at Mara Concord Game Lodge, Talek, Kenya. That was done alright. There was going to be 4 of us going 2 children aged 1 and 11yrs and their mother. Her brother offered to drive us there and would go back home to Nairobi that night and pick us up the following day. He imputed the address given into his sat nav and we set off at 10am on the 29th December 2016. We followed all the directions that was given to us via the sat nav. No problems until at approx 6pm when the road/track seemed to go on and on and no signs for the Lodge. We stopped in a couple of villages for help and no one had heard of Mara Concord Game Lodge. We tried calling the numbers which was on the booking for sent via email and none of them went through and just came up this number does not exist.

Booked a hotel then found it 30% cheaper 5 min later. Called them to get the price matched and they said that because our booking was non-refundable then they couldn't match it. Our booking confirmation email stated that they WOULD match the price and so did the webpage with our booking details. Complete false advertising.

Horrible experience. The reservation stated my card would not be charged and a 48 free cancellation. I canceled to reschedule but the resort charged me and booking.com said they want bank statements from me and how it will take 7 days. They refused to contact the resort as I tried but the resort has lousy customer service and can't get a reply to email and phone calls. Booking.com tells me this resort has a habit of charging people in error... THEN WHY DO YOU DEAL WITH THEM? Duh. Using this site was a horrible mistake as I am still wasting time and energy trying to get refunded and obviously will need to dispute the credit card charges.

I recently booked a reservation based on the banner claiming no charge and free if you cancel. When my plans changed and I canceled two months before the trip I was presented with fine print saying the "No refund allowed".

We booked this apartment for Sept 7th until Sept 14th as we have a family wedding. We booked it through Booking.com. Booking Number: ** Pin code: **. We booked the apartment in October. We noted that 763 euros were taken from our account after booking. The following day we cancelled the booking because we needed a larger apartment to accommodate additional wedding guests. We found to our horror that only 534.10 euros was refunded. That meant a total of 228.90 euros had been retained as a cancellation fee, some 11 months before the booking was to have been taken up and 24 hours later.

I booked a hotel in Bogota through Trip Advisor and was sent to Booking.com. I trusted the low price guarantee and so book a non-refundable price (about $500 for 5 nights). Out of curiosity I went to the hotel (DC84) website and found the same room for $200 less. I called Booking.com and was told was SOL because I had not read the fine print on non-refundable prices. I have used Trip Advisor many times but will never use them again (nor obviously booking.com). I should have read this site first, so guess learned a $200 lesson. DO NOT USE THEM.

The property La Iguana De Oro, Puerto Vallarta that Booking.com boasts as such a positive rating is a joke. This place has no signage, it is located on a main bus route and noisy all day long with the smell of diesel. At night it is situated above a nightclub, Wet Dreams, it is rocking until 3 am. How this place is rated higher than a 2 star is amazing... but a tragic and epic ** rating promoted by Booking.com. So we all learn, but I however will never, ever use Booking.com. They are dead to me. It is impossible to see these negative reviews on Booking.com unless one asks google.com. If I have to check with Google, I don't need Booking.

I will never use the Booking.com service again. I make a reservation for a hotel in Cancun and was charged for the first two nights when I tried to cancel it. The reason I made the reservation in the first place was because of the free cancellation policy. It turns out when they said "free cancellation until January 19" what they really meant was "free cancellation until 12:00 midnight of January 18." Hours on the phone later and still no resolution. Terrible service. And I'm paying $500 dollars for a room I can't even use. I will never use this service again.

Booking.com do not carry out any checks to ensure the property being listed is allowed to be so the 'hotel' you're renting could actually be the spare room of a rented property, which is of course fraudulent. You also cannot complain to Booking when you discover this as they simply say 'it's the responsibility of the person renting out the property' which is of course true but once Booking have been notified you'd expect them to at least request confirmation that the person renting the property is the legal owner. Booking won't do anything until they're presented with a court order to remove the property, by which point there could have been people who have booked a stay and turned up only to find that this property is now locked as the tenant has been evicted due to their illegal subletting. Suffice it to say, Booking do not give a ** about the people booking through their website.

I booked through Booking.com to go to Shreveport. I canceled my reservation and got a confirmation of cancellation. They still charged me $49. I should have booked straight through the hotel for free cancellation. Also, I should have known when they had 1300 1-star reviews! Never again!

I booked a hotel room for my kids in Sydney Australia. Totally waste of time and money. When I contacted Booking.com they didn't want to help. Worthless people. Don't even bother yourself. Bunch of liars. All of them wants to get your money and that is it.

Extremely disappointed with Booking.com. After booking with Booking.com and quoted a rate for 8 nights in Kaui, I specifically booked the deal for 4 adults / 8 nights. I thought I should contact the resort just to make sure my reservation was accurate as this was my first experience with Booking.com. The resort confirmed my reservation and they emailed me the confirmation. Upon reviewing the confirmation from the resort, there was a drastic difference in price than what was quoted & confirmed by Booking.com.

Went to hotel. Door had been kicked in. Dead bolt would not work. You could see daylight between the door and the door jam. I went and got the desk guy and he followed me to the room. I showed him. He just said "oh ya" and walked off. I followed him and he walked over and talked to someone in a car that had showed up. I went back to the room because it was dark and I was alone out there. He came to the room and handed me two towels and told me to close the door on them and that would close the gap. I said "what?" and he walked off. It was late. I was scared and really frustrated that he was not taking me serious so I went back up to the desk and asked him if they had another room we could move to. He said no. I did not know what to do. So I shoved suite-cases against the door.

Booking.com website inaccurately informed us on the first page of the Crowne Plaza (Auckland) booking site we would not have to prepay and that there would be no cancellation fee (if we had to cancel the reservation). Once we booked it however, somewhere on that busy website, it completely reversed the original web page statement. We did not notice this. I don’t believe this is an accident but an intentional action to mislead customers.

I booked two rooms with Booking.com on 6th January for 4 nights going to Spain on 9th February. After booking I realised that is one hour later in Spain and tried to contact the B & B numerous times to let them know that I will arrive one hour later (via phone, email, WhatsApp) with no reply. I started getting worried as I am a lady traveling by myself in the evening and these people didn't reply to me. Finally, after a week with no reply I complained to Booking.com and they said that in order to cancel my booking I need to pay the whole amount for the four nights, when the only reason I wanted to cancel the booking is because of the bad customer service and the insecurity and worry they caused me.

Booking.com which is part of Priceline.com are a bunch of thieves. I booked a hotel through them and they had quoted me one price online and then charged me almost twice as much when the transaction was processed. Then they want to charge me almost 50% of the fraudulent amount as a cancellation fee. These guys are thieves. Avoid priceline.com and booking.com at all costs. You will be drained of funds. Booking.com are thieves.

I booked 2 hotel rooms for my friend, myself, and our daughters. I booked rooms that said REFUNDABLE and FREE CANCELLATION UP to the day before our reservation. It also said pay when you get to hotel. The SAME DAY I reserved/booked the rooms I tried to cancel. They denied me telling me the rooms were non-refundable. They continued to tell me that the rooms were non-refundable. Booking.com stated the same. They said they would call the hotel and ask them. They called the hotel "Best Western" in Lanham, MD and then reiterated to me what the hotel had told me previously. The booking website/design, confirmation email, and cancellation policies are CONVOLUTED, SKETCHY, and PREDATORY. My debit card was charged for the 2 rooms.

I have booked hotel larica inn in kolkata on 12/01/17 to 17/01/17 for 5 nights with booking.com but when I reached there the hotel refused to provided the room to me, I called on the phone no. which was provided in confirmation but he doesn't receive my call and I rang that several times and I also called on booking.com customer service no. but that shows the no. is out of service. The booking.com cheats me in this way. I will sue a complaint in consumer court against the booking.com.

Had a problem with a hotel found on Booking.com. The Devi beach resort in Kovalam. They over charged me 200 pounds after agreeing a private e. Sent all relevant documents to customer services of Booking.com and told them what happened with evidence. Now Booking.com refuse to look into it as I didn't use credit card. How bizarre is that.

A horrible experience, almost three hours on the phone. Everyone I called told me to call a different number, everyone said something different. Gave me the runaround. When I book it had the price in one font. In a tiny font it had a $100 cleaning fee that you didn't notice until the final bill. I called in less than 12 hours and got the runaround. After three hours I was extremely upset. I never sign a contract. I wouldn't even give it one star. I consider them dishonest.

Canceled the booking before the deadline but they still charged me. No problem so far because ethical businesses refund such glitches. But they didn't bother to reply even a single email in the last ten days.

My wife and I stayed at the holland court hotel in london close to the olympia centre. We booked a double room for 72 euro. The room was poor but as we were staying for 1 night we didn't complain. On arrival we were asked to pay with our laser card which we did. On returning to Ireland my wife noticed that a second amount had been taken from our laser card for the amount of 172 euro. I assumed that this was an error and contacted the hotel. The receptionist told me that this was the correct charge for the room. I explained that we had booked through booking.com and had paid for the room on arrival. She asked me to call back in an hour and she would talk with her manager.

I used Booking.com to book hotel in Galveston, TX. I checked around to see if I was getting a discount. No, I got market price. Plus there was a debate with them about the day I was checking in since I would be arriving at 2 am. They wanted to charge me 2 nights. But I thought a new day started at midnight. Not true with any hotel. Using booking websites are not worth it since they have can add hidden charges that are unexpected. If you cancel your hotel, then you not only owe hotel, you owe Booking.com too.

I used Booking.com for my recent Taiwan trip during Christmas in December 2016. The information of the hotel was wrong and because of that error, the local driver I booked for the whole day tour was affected. My driver had to drive me to the hotel which is very far from my tour destination. This made me incur much additional expenses for the additional distance. I was only informed of the error on the day of the hotel stay via email that the informations stated in the website was wrong. As I was on holiday I only get to access to wifi on designated locations, so I only saw the email very late and I could not cancel the hotel stay as I need to cancel 1 week before.

I had a booking with Paripas Patong Resort, which was so looking forward too. My son came down with severe flu 2 days before & so I tried to contact them through booking.com to delay the trip for 2 months (airfare had already agree). They say, "No, can not. You will pay full fare cancel." This is the WORST customer service ever. AVOID both Booking.com & Paripas Patong Resort.

This is the worst experience one can ever had on his vacation on New Year eve. I had a booking on 31.12.2016 in Marron Sea View Resort, Palolem, Goa, India. Despite having a confirmed booking in the hotel, I didn't get a room. Hotel Staff told me that they did not received any confirmation from Booking.com. When I called Booking.com customer care, they could not help me. I had to roam around for several hours till late evening on 31st dec to get something nearby. Finally I got a room by myself and not through Booking.com site. These Booking.com guys didn't even have the courtesy to apologize. They don't deserve to run an online booking site and should be banned.

I made a booking for the Governors Inn Motel in October 2016 for the night of January 7th 2017. After driving 13 hrs from Adelaide was greeted with the information they had no room. When shown my booking sheet the desk clerk shrugged. The owner, after hanging up on my phone call twice. Assured me he was under NO OBLIGATION to honour the booking. His language was both colourful and abrupt. I had arrived an hour ahead of my stated time and the "last" room was rented 10 minutes previously. Two rooms were vacant BUT they were not clean (hourly rental). The reviews were misleading with one stating plenty of room for animals when the stipulation is NO PETS. Fortunately after avoiding all the motels the clerk suggested we found excellent service at Parkhaven 60. May this be a warning to others! A booking.com number and reservation does not mean you have a room!

I made a reservation for a hotel and, reserved it under the "pay at the hotel" option, giving my credit card only as a means to hold the reservation as the option stated. I never received a confirmation that the reservation was secure as they stated they would during the final stage of securing the reservation. I checked the site several times to see if it went through and found no indication the reservation existed. This was booked with Southwest Airlines in conjunction with Booking.com. The information was not listed with flight or car reservations. It took some looking, but I finally found the reservation information and sent an email to verify whether it was booked or not. According to an email received from Booking.com, the hotel verified they did receive it. Booking.com failed to follow-up on their end by not providing me with confirmation.

I've more or less relied on booking.com uniquely for a few years to help me find hotels and mostly I've been happy with them. But this last journey I made I came across one of the four worst experiences I've ever had in an hotel - there was one in Burgundy, one in Rome, one in Palermo and this one in Germany. I was cheated, lied to and deceived, and booking.com didn't lift a finger to help, edited my review, and goes on promoting this place with a fairly high rating, gleaned in the main from foreign visitors. I've now looked around at other reviews, hotels.com, TripAdvisor, Google, and they all describe the place much more honestly. I'll never trust booking.com again.

We made a booking through Booking.com a few weeks ago. We were phoned by the hotel a couple of days later to be advised that the deal didn't exist and that we should cancel or speak to Booking.com. I telephoned Booking.com who said they would speak to the hotel and come back to me. They also suggested that they would attempt to come to some compromise arrangement. I wasn't called back but sent an e-mail saying that we could have the room for a very expensive rate or "if I agree to cancel immediately there won't be a cancellation charge." Well it was advertised with no cancellation charge so I wasn't overly concerned until I read their advice. Got the message though which in reality was (You need to cancel this and then the hotel and Booking.com are off the hook). I telephoned again to ask what happened to my promised phone call and why was I now being threatened with a cancellation fee?

Simple to use and understand. Easily find what you need to book. I have used it to book hotel rooms in advance. Usually a discounted price, they directly book for me. There has never been any concerns. I always call the hotel and confirm my booking and price quoted by Booking.com and it's always there. Excellent and no worries.

I am absolutely disappointed with Booking.com, as my friend and I had planned a weekend getaway to Barcelona. We booked our hotel a week before the departure date, and everything was confirmed, the reservation was made. However the day before flying we received an email from Booking.com saying our hotel room had been cancelled due to an invalid credit card.

I booked a hotel via Booking.com, at Hotel Continental Luitpoldstrasse 14-16, Nuremberg City Center, Nuremberg, Germany. My plans became unclear so I asked for cancellation only to find out I would lose all my money if I cancel. Ok this was part of the hotel terms, however in the end I kept the booking as it was. I turned up to the hotel only to find a builder in the room painting. I left the hotel and took pictures of the evidence and found another hotel. I contacted Booking.com however they have no control or authority whatsoever to protect someone who uses their services. Basically, I had always a different person emailing me from Booking.com then they told me I should contact the hotel, Booking.com clearly had hotel interest in mind not the consumer. I did not get a refund. I provided evidence pictures, receipts that I had to pay for alternative accommodation yet I was told they can do nothing.

I was looking for 2 rooms for 4 guests and booked 2 non-refundable rooms for a hotel in London England. Within minutes, I printed the confirmations to discover that I had inadvertently order 2 double rooms for single occupancy. I called Booking.com to have the reservation corrected. They constantly referred to the "non-refundable" policy. I explained numerous times that I was not requesting a refund, I was wanted the room changed so 2 guests could be in the same room. They said they couldn't reach the hotel and to call back in the morning. I called in the morning to an even worse customer service experience. Finally I hung up and called the hotel directly, explained the situation and it was rectified within minutes and this has been a constant problem with booking. I will never use the services of Booking.com again and will only deal directly with the hotel which will match any online promotion that you find.

Booked 2 weeks for next winter in Miami, Hotel 825 Essenza Residence, with free cancellation. Found a cheaper hotel and booked that insead. Then I canceled this Essenza. But my credit card was still purchased with the sum from Essenza. This was Nov 27, 2016. Emailed booking and they said "call the hotel." The hotel said "that's everything is okay from here and you should see the refund after 10 days." 12 days went and I called the hotel. Everything is okay from here they said, "you should call Booking.com. We do never charge our customers one year before a stay, and your booking is canceled."

I have been unpleasantly surprised and angered by booking.com's actions, refusal to stick to the terms they offer on their website on which I decided to book the villa. This behavior is implying the image of booking.com being a sham or a fraudulent website which simply aims to profit from switching deals. Last year, our holiday was ruined by the actions of booking.com which gave us accommodation called Villa Sole in Costa Paradiso, which turned out to be non-existent. Even though I had contacted booking.com twice to confirm that it would certainly be available before I was informed about this, booking.com failed to give any information that it would not be available until only one day before the flight and the start of our stay. This caused a lot of stress and bad emotions last summer, and now there seems to be a re-occurrence.

This website somehow sent their customers to call our private mobile phone number and spammed our phone with their booking sms for the last few days. At first we did not understand why strangers ringing us for accommodation booking/cancellation. At first we tried to block the numbers but it seemed not working. There were also lots of sms about bookings. It took us a while to figure out that this issue was caused by some glitch in the booking.com site. When we contacted booking.com, their staff always assumed we were either a booking customer or a hotel agent. They kept asking us which hotel we booked or what is the pin number even though we repeatedly told them when they answered the phone that we are not making bookings and we are not a hotel. They confirmed that our private personal mobile phone number was somehow used as a hotel contact number.

I'm a Canadian customer of booking.com. After I got booking.com email confirmation. I read the reviews from other websites saying when some customer actually went to the hotel price booked was not honored when price is low. So I asked the hotel to confirm, hotel manager said my booking.com price was wrong, cannot honor it. So I asked booking.com to deal with it. Customer rep said it's booking.com's mistake by posting wrong price, but booking.com is not going to be responsible for their mistakes. when price is low. If you booked certain time ahead of your trip, the price and booking contact is not binding.

While attempting to save over $2000 after find a lower price for a hotel through a travel agency, the customer service agents repeatedly set me back to retrieve more information and provide proof. Despite providing what they asked for, I was still told the evidence was insufficient. They refused to accept my evidence or contact the travel agency directly to prove it. After requesting to speak with a supervisor--who took a defensive and rude tone, talking over me throughout the entire conversation--I was told that the methods of verification that her agents requested were not sufficient. It was clear that this "guarantee" is not legitimate and they have the subjective authority to deny any attempts to make a claim to it. Very disappointed.

We booked a hotel through Booking.com for our family vacation in Dubai during Christmas. The offer on their website clearly stated 25% discount and then what we thought was the total price for 5 days. It was pricey but we decided to book and I got the confirmation confirming that we had booked the hotel for the marketed price. However at the bottom of the page (if you scroll down 10 times and with size 9) hidden between other information Booking.com informed that there was a mandatory New Year's Eve gala at the hotel of 569 USD per person. That is an extra expense of 2.900 USD!!

I've used Booking.com many times and everything has been fine. However this time it's turned into a nightmare!!! They sent an email stating my credit card wasn't working and they needed new credit card details. I emailed them to ask if this was a fraudulent email which they have never responded to and while I was waiting for their response they cancelled my booking. There was nothing wrong with my credit card and I believe they had overbooked the apartment. Anyway the outcome they cancelled my booking apartment was then fully booked and it's cost me 100 more to book another apartment. I still haven't received a response to my email. So when things go wrong with this company they really do go wrong.

My daughter booked us in for 5 nights at Bateleur Nature Reserve in Nylstroom under her name, Jacqualine ** from the 24th to the 29th of December 2016. I work in Saudi Arabia and came home for Christmas. We stayed in Gumtree Cottage (Cottage with two bedrooms, sleeps 6 people). The furniture is very old and the concrete floor is painted green in some areas which does not make it feel very cozy. You have to bring your own towels and toilet paper and do not forget to get the pin code for the entrance. Saw a ghost appear on several occasions during the night. One bedroom window was broken when we got there and somebody could easily climb through there. We left one day before we were supposed to and booked into Nylstroom Lodge. Lost R1200 but I didn't care, just had to get out of that hell hole.

BUYERS BEWARE!!! Booking.com has a message that says your debit/credit card will only be used for "Holding" a room. It also says that cancellations can be made before certain dates. This may not be the same policies for the hotel and you may not get your money back. Booking.com does not take any responsibility for charges and will tell you that you are using a free service. Be careful with your debit card information.

I have used Booking.com as my #1 agent. I was upset to see they were not there to stand by me. I had cancelled a reservation due to getting a better rate elsewhere. I went through the steps their site gave. I've done it a few times before and never had an issue. The site said cancellation has been confirmed. I didn't see an email confirmation so I did it again to make sure it worked. Again, no email. I figured It said confirmed the first two times. The email will probably pop up later. So I went about my Holiday weekend. Figured all was good. Day after Christmas I seen I was charged $103 as a no-show. I called Booking.com to let them know. I figured they would see the inconvenience for me via their website and handle it. The first agent said, no problem. "It shouldn't be a problem getting your money back. I will explain to the hotel." He said he would call me back. I got no call.

I booked a reservation through Booking.com at the Pasadena, CA Howard Johnson. I changed the arrival date for this reservation two days before the free cancellation limit expired, and received an email confirming that the booking was changed, and there would be no charge. However, the Pasadena Howard Johnson billed my Mastercard $90.85. I contacted the hotel, and received an email from Leo ** at the front desk stating that even though I had changed the reservation within the free time period, Booking.com had not let the hotel know until the original date of my arrival. He said I would need to take it up with Booking.com, and not the hotel. I contacted Booking.com, and they refuse to get back to me. I cancelled the entire reservation and I will never use Booking.com, or stay at a Howard Johnson's, again. DON'T use Booking.com!

Booked a room with no cancellation fee. Couldn't get website to actually cancel the room. Called hotel to cancel. Now after not giving anyone permission to charge my account they did. Having to do a dispute with my bank.

Purchased a hotel room. Had to cancel reservation within 24 hrs due to child ill. Contacted hotel, they charge $30 cancellation fee and booking.com CHARGED ME $89 CANCELLATION FEE. The advertisement said cancel anytime when placing order. The customer service email was no help, someone in India. Do not book with them!!!

I set up my hotel reservation 9 months in advance. The agreement stated the payment for the hotel could come out of the credit/debit card I provided any time between the time I set the reservation up and when the reservation was for. The payment was not on my credit/debit card statement when I confirmed the reservations a month in advance, so I called Booking.com to see if they know when it would debit. Their customer service told me the payment had been made/taken from my card. I told them I didn't see any debit on my statement for the payment to which they suggested I call the hotel directly. I called the hotel to verify if they had received payment and they said no. I told them I went thru booking.com and what the contract stated about the payment process aforementioned.

Appalling, disgusting attitude of Booking.com. We were given a CHOICE of bed configuration prior to booking. As we are travelling with up to 2 child guests we chose ANY room with 2 beds (or a bed with a separate roll-away bed). Hotel wrote to say they cannot accommodate our bed choice unless we pay nearly double as an extra payment to guarantee the bed layout. We vigorously challenged this with Booking.com as they were basically forcing us to sleep with 2 adults and two children in ONE BED. The agent and her supervisor were adamant we had merely stated a 'preference' and not made a choice when we booked. What total rubbish-Booking.com gave us a choice and we chose the two-bed option. Booking.com have offered us a choice which the hotel could not deliver.

The past couple times I have booked through booking.com I have been disgusted with the rooms and lied to by the hotels. My last experience was on a cold night in flagstaff, as at the Howard Johnson hotel which got high scores. I paid for through booking.com a queen bed and nice room. I got a crummy full size bed and a disgusting, cold room. I couldn't sleep because I was sure a roach was going to jump out any minute. But before retiring for the night I called the hotel front desk and told them that they gave me a full size bed and the answer I received was that actually I was given an upgrade... WHAT?

My experience was awful with Booking.com. I was informed that they needed my credit card for holding purposes. I was told they would charge me for the first night only. In minutes they sent me my confirmation and fee. Charged was $3,345.55 emptying my entire credit card balance to zero as well as putting me over my credit limit. So 0 BALANCE AND OVERDRAWN LIMIT. They were only suppose to take one night fee. This takes days to post, then drop off. So angry. Not to mention, the room was advertised for 1500.00 for 7 nights. It was THEIR SECRET DEALS... free parking, free breakfast yet when I pushed confirm it came to 2,345.00... but charged my bank 3345.55.

Made a reservation on Booking.com and regretted ever since. I recently made a reservation for a hotel in Barcelona through their site and later received an e-mail cancelling the reservation because of website price error, which was not my fault and they did not honor the reservation and neither provided a refund even after my confirmation number was provided automatically online with a pin number. Booking.com stated that the price to be a typographical error and they were not responsible for.

I've made a reservation in Israel through Booking.com and cancelled it long before any penalty would apply. For my surprise, I've received an email from Booking saying my vacation were arriving and decided to check. They had duplicated my original reservation and at that time I would be charged to cancel a reservation I had not made. I've tried to cancel the reservation without paying the penalty and received a message from Booking.com saying the hotel does not agree to void the penalty but accepts changing the dates instead. I've tried to change the dates and received a message from Booking.com saying the hotel does agree changing the reservation date. So, I ended up with a penalty to pay for a reservation I had not done.

I booked a hotel. A week later the price dropped $250 on Booking.com. I contacted them full expecting I would get the reduced rate. NOPE. They cited that per their policy, since I had booked the hotel with no cancellation allowed, I would not get a price match. There is NO price guarantee... so buyer beware. Thankfully the hotel itself was ethical and honored the price. BUT DON'T COUNT BOOKING.com.

I made a reservation on Booking.com for Inauguration weekend 2017. When reading through the reservation details it said "call to modify, cancel, or update your reservation at any time". Once I made the booking I tried to cancel less than 10 minutes later because we were unable to get inauguration tickets and the website told me that I would have to pay the total reservation fee to cancel. Booking.com said they would contact the hotel, which they never did. They asked me to reach back out to the hotel myself after 2 weeks had gone by. By then the hotel refused to cancel my reservation. This is a racket and they will do ANYTHING they can to take your money and force you into a misrepresented reservation.

I booked Courtyard by Marriott at Sha Tin Hong Kong for our vacation stay (Nov 31 - Dec 03, 2016) via www.booking.com. But prior to that I have made a few requests including the late check-in since our flight would be late at night. Booking sent a confirmation that they have forwarded the request, etc but does not guarantee if it was approved by the hotel or what. So I waited and waited but never got an official confirmation from the hotel itself, not even a confirmation of our booking!

I couldn't stay in the hotel booked as I need to go out of the country due to family emergency and I was not in a situation to cancel due to natural calamity. Booking.com did not have proper policy to address these type of situations. This was highly disappointing to see for a company like booking.com do this.

I didn't allow the hotel use the different card as payment charge. Instead they did. I don't know how their system work, but without my permission, it’s a fraud, and they charge me with more money than it should be. I will file a suit against their company. This is outrageous. They didn't help me to get my money back. Instead they help hotel to scam money from me. I have my human right. I cancel it before two weeks before I arrival because I don't want to stay a hotel where rude and snob to me!!! If I can't get the money back, I will sue their company for negligence for providing you safe hotel environment and danger my safety to people even against customer's will. Feel like terrorism. And the customer service guy told me, they will help me to get the money back which is a lie too. Will Never use it again!!! What a terrible company.

My husband booked a hotel with booking.com because it looked really nice. We're disappointed when we got there. It looked nothing like what we booked. Very old, very tatty. We asked for our money back so we could book somewhere else and we were refused. Lovely. Few days spoilt by a awful hotel. We will not be booking with booking.com again. Total con.

I booked a reservation through Booking.com at the historic Hollywood Beach Resort. I cancelled this reservation well within the free cancellation time limit. To my surprise my mastercard was billed $136.51 for a no show. After many calls and being hung up on by the hotel and Booking.com, I finally managed to get an answer that the hotel was notified to refund the money. It would take 7-10 business days for their mistake! I recently received a $128.40 credit to my credit card from Hollywood Beach Resort. They billed me $136.51. They still owe me $8.11. I am assuming that the difference is due to currency exchange transfers. However, I should not be out of pocket since they charged my Mastercard without my consent.

I found a credit card charge for a city I was not in and did not make. My credit card was either ripped off from the Booking.com website or Booking.com clientele are ripping me off. However Booking.com would not do anything. They said the hotel refuses to return stolen money. Do NOT use Booking.com. They are either crooks directly or have an unsafe web site.

During an accommodation booking for USA in 2017 Booking.com sent me confirmation of booking with the owner of the property. No more correspondence received until a third party advised me that a fourth party took full payment but did not forward to the property owner. So instead of two parties to deal with it is now four and of course the payment has disappeared due to bankruptcy one of the intermediate parties. Nobody wants to take responsibility for the missing payment and I am being asked to pay again. Finally while Booking.com stay silent they continue to advertise this property and there is no knowing who the new intermediate party is taking the payments. Please be aware of LeisureLink.com bankruptcy.

I will make sure that Booking.com horrible service reaches out every one in the US and world-wide too. I have been cancelled on my reservation which was confirmed earlier at Aria / Las Vegas! I was even charged USD 155.23 per room for the two rooms I booked and that deposit wasn't even refunded as the cancellation was in less 24 hours. I have my disabled mother with me and my wife too waiting at the hotel lobby and being on hold for more than an hour to finally hear back from Booking.com customer service that I would have to make a new booking at the hotel and they would see if I might be able to get my deposit back! This is the worst experience I ever had and had basically ruined my entire trip! Thank you Booking.com For your world-class bad service. Will make sure your reputation will reach every single being.

Hello! I booked yesterday 3 nights with booking.com for a hotel in Indonesia. Up to the end, the website clearly boasts free cancellation fees. When entering the credit card number, it does not explicitly say that cancellation fees are not free, nor does it mention the % of total booking costs that is to be paid in case of cancellation.

Twice, in India I have chosen my hotel on the basis of its desirable location on the site map. In both instances the hotel was not at that location but a less desirable one. It then turns out another hotel, with a different name is on the actual site at this location offering cheaper rates, although I am still being charged the higher rates for the more desirable location. Why is Booking.com allowing this duplicitous misrepresentation and dual pricing system for the same rooms under different hotel names. See Hotel City aka Hotel Asha, Amritsar and Hotel Athena aka Hotel OYO Inscol Hospital, Chandigarh.

Booked a hotel under booking.com. From the booking page, there is no contact of the property owner. It's a homestay style. Only when I entered the card details and booking confirmation send to me I was told on the property contact and that my booking was nonrefundable basis. I contacted the number and was told they could not confirm cleanliness of the property. And there is no picture provided on the property. I immediately canceled the property but they charge me full on the cancellation although my cancellation reason was valid. The contact person that I called said he is worker only and not in charge on cleaning the property and even said if he didn't charge me full he will be fired. I complain to booking.com and no action is taken. They insist charging me full and no other remedy or options. Next time I will call the hotel direct to book. No booking under booking.com because they never protect welfare of guests.

My parents booked a hotel in Zurich over Booking.com and were asked to provide their credit card details. It was clearly stated that the credit card won't be credited and payment has to be done at the hotel itself. However, the card was swiped for 300 Euros without prior permission or knowledge. On knowing so, the customer service at Booking.com were immediately contacted to resolve the issue. They said they will 'get back' but they haven't done so in 24 hours. Neither have they mentioned any updates on the same. We are in a dilemma of having lost the amount swiped and with no booking!!! We are really appalled at their lack of interest in resolving or contacting us. We urge you all to not make a mistake as we have and not to book with Booking.com. Not only have they made our holiday experience bitter, but have also made us feel terrible until our holidays, 6 months later!

Booked to stay in bed & breakfast with family via Booking.com but on arrival hotel in my opinion was not habitable and owner would not include breakfast. Refused to stay at this accommodation and had to pay extra elsewhere as last minute. I was still charged the full amount by previous B&B and Booking.com were not interested and said they only advertise the hotel. It's not their problem. Will never use this site again as they offered this B&B. They don't check the accommodation they advertise as they don't care as long as they get the commission. As usual they can hide behind terms and conditions. In future I will book direct with the hotel and will probably get the same deal. They just want you to think it's cheaper. They also state how many rooms are remaining for instance 1 room left but that's just to make you book because most of the time if you call the hotel direct they will tell you different. Try it.

I was planning a trip to Miami Beach in November 2016. I used Booking.com to find a hotel. I needed a pet friendly hotel and put that information into my search. I wound up with about four or five search results and DW Oceanfront Resort was one of the first hotels that populated my results. Based on the fact that it showed up as pet friendly I reserved a room and yes I did see it was nonrefundable however after you book the hotel while still in the Booking.com website you are directed to the hotel site which clearly states it is not pet friendly after it shows up in search results as pet friendly.

Booking.com advertise a price match guarantee on their site which is a lie. It is hidden in the small print that they only do it on bookings that you can cancel for free but if it's a booking like that then what's the point. Customer services said "we won't match it because you can't cancel it." Better just to go elsewhere. Won't be using them again.

Price for the hotel was too good to be true and I was suspicious. My suspicions were proven right the morning after I booked the property when I received an email informing me that the rate was wrong. The price had gone up over 300%. Do not use this site.

I made a reservation with Booking for an hotel. Realizing that I booked it at the wrong location, I called the hotel to see if there is any way for me to change the location... Since the booking was done through a third party site... The company wasn't able to make any changes. I then called Booking to see if there was anything that could be done and was told the only option I had was to cancel the reservation and be charge for it and book a new reservation which didn't make sense. The rep didn't even try to help in anyway. Had I knew this from before I would've just booked directly with the hotel. The rep told me any changes I need to call the hotel.

I booked accommodation in Farellones, Chile for 1st December through Booking.com. When I arrived, the accommodation was closed for the summer and we had to search the town in the dark with stray dogs following us. It was horrible. There was nowhere else open and we were a long way away from another town so we had to sleep in the car and go without an evening meal or breakfast. When I wrote to tell Booking.com about this they replied saying they hoped I found satisfactory alternative accommodation and to send them receipts. I replied explaining that this solution did not make sense for my situation (there was nothing open) and perhaps they had not read the complaint in full. I then got a very rude reply saying they had read it in full and the response was correct. Unbelievable! Possibly the worst customer service I have ever experienced.

I booked a room for 1 night. It was advertised that I could choose to pay on arrival or at the end of my stay. Today, I have found that the entire cost of the room has been 'blocked' on my account so that the hotel can just take it whenever they feel like it. It is one week until I go to stay there. The customer relations department was less than useless. They just quote things at me saying the guest house that I will stay at has a right to do so. No email 'heads up' to notify me that this money is going to be 'blocked'.

I had made a booking with booking.com in Spain. It was my first visit to Spain. I did not know anyone there and they cancelled my booking without waiting for me a the hotel on the grounds that my credit card details were incorrect. If my credit card details were invalid (which wasn't done on purpose, may have been a typing error), I could have provided them with valid credit card details on arrival. Do you realize how difficult it would have been for me to reach the hotel at an odd hour with so much luggage, only to learn that I don't have a booking? I was travelling alone in a new country with no help and also a language issue. I don't know how to speak Spanish. What would I have done? Where would I have stayed in such freezing temperatures. I didn't have wifi to do a fresh booking.

I am very upset and disappointed in Booking.com. Myself and my 3 friends booked an apartment in Amsterdam at 62I Hobbemakade, Oud Zuid, Amsterdam, through your site on book now pay later offer. It was nothing like the images on your website, it was the complete opposite. Firstly the house number on the address you provided was incorrect (should have read no. 62) and we spend 2 hours on our arrival day in a taxi looking for the accommodation. When we finally arrived we were horrified at what we saw. Our accommodation was filthy - from the entrance hallway through to the living accommodation which you failed to mention was up 3 flights of very steep spiral stairs which had filthy walls, handrails, and stairs. On each return on the stairwell there were bags of refuse, broken household appliances, and junk. There was a broken stove, base of bed, washing machine and dirty wash bags at the end of the bed.

I needed to change a booking and was pretty sure I'd get charged the full rate as it was only a day before I was due to arrive at the hotel. I was told it was really difficult to get through to the Booking.com customer service team and have generally found these sites unhelpful and inflexible. Reading the reviews on here did not inspire confidence but I have to say that in my experience, Booking.com were AMAZING!

I needed to take my family to Kentucky for my mom's funeral and needed to split the trip for my pregnant daughter. So I booked 3 rooms for the 6 people in my family and felt I had done the right thing when Booking.com sent me, "Your reservation is now confirmed." We got off a little late and so I called the hotel when we got off 40 to let them know we would get there about midnight instead of 10 PM. Imagine my shock when I heard the hotel say they didn't have my reservations.

I am very upset and disappointed in Booking.com. I booked a room through your site that was having a deal. It was paid for and received a guaranteed confirmation. A couple of days later I get an email. They claiming the reservation was a mistake rate, without any proof, and canceled my reservation in the most condescending language. You are a very unprofessional company and I hope others don't have to deal with this company based my experience. A completely Unsatisfied Customer.

I have read other reviews relating to Booking.com which reflect my experience with the company. Despite the assurances that I had 'hit the jackpot and got the best price' and 'we price match - get a better price and we refund the difference' I found the hotel offered lower rates than those promoted by Booking.com. A request for a refund was denied as I did not advise the difference before I checked in - I only became aware of the difference on checking in! In my view the company is guilty of serious misrepresentation and relies on lengthy T&Cs in an attempt to avoid legal responsibility by maintaining their operations are based in Holland and complaints are subject to Dutch laws. Their country subsidiaries do not have any authority in this respect. I am vigorously pursuing this with the UK and EU Statutory Authorities.

City Apartments in Kiev - as a so-called "Genius" member with Booking.com I booked the above apartments for mid-December 2016. I am a 68-year old pensioner who wears glasses for reading but I chose an apartment that clearly stated "Pay on arrival". There was a choice of apartments with a free cancellation policy and I had to cancel giving almost 3 weeks notice but in the small print the apartment I booked evidently had a full cost cancellation fee so as soon as I cancelled, the full payment was taken from my debit card. I appealed to the apartment company direct and I appealed to Booking.com with NO luck. DO NOT USE BOOKING.COM, you have been advised!!

So back in October we booked a hotel in Nashville through Priceline.com. In the past we had done business with them without any problems... until now. When we had to cancel our trip abruptly we knew we would probably be charged a service fee.. .and that was totally fine with us. The problem is that the hotel in Nashville charged us double for the room and overcharged us almost 200 dollars! When I called about the charges they sent me over to their sister company Booking.com. For the past 2 months I have called them to settle this dispute, sent them bank statements to show that we were overcharged and still nothing.

Long story cut short. Booked and paid for hotel with well known chain through booking.com. Was contacted only a few days before arrival demanding £200 more for the room, claiming the room rate had been wrong. Refused, so they cancelled. Colleagues who bought at the same rate for the same room and date - but directly from the hotel had their bookings honoured. Lesson - by all means use booking.com to find a suitable hotel - but then recommend you go to the hotel website directly and purchase there. You also get loyalty points, if that applies.

Do not use Booking.com to book your hotel room ever!! I cancelled my reservation within the time allowed and I got a confirmation from the hotel saying the reservation was canceled and no charge was to be made. Two days later my credit card was charged. It has been two months and after multiple calls and emails they have not refunded. They are a scam company. Do not use them.

The site advertised that the hotel had airport shuttle service. It was one of the main reason that I chose this hotel. Unfortunately that wasn't the case. The hotel did not provide shuttle service. They claimed that if I sent in my receipt for car rental that they would see about reimbursement. Well we know how this story ends. They said that since the hotel shuttle had a surcharge there was nothing they could do. Overall Booking.com's error cost me more money than had I just booked a hotel closer to town. Stay away from these dishonest people.

On August 7, 2016, I booked a 3 bedroom townhouse for a stay in Orlando. On August 15, I received a confirmation e-mail that my credit card was billed and the townhouse was confirmed. On August 27, I called when we were twenty minutes away to see if it would be possible to check in early so that we could unload the car, get to our late lunch reservation and head to Mickey's very Merry Christmas party. Imagine my shock when I was told that CCV no longer managed the property and I should have been notified that the reservation was cancelled and my money refunded. Neither of those things happened. Then it got worse, back and forth phone calls and an email telling me that there was a four bedroom home available, that they cancelled the original reservation at no cost to me and that I should make a new reservation online at this suggested location.

So I used the good ole app for booking.com while traveling from New Mexico. I have used it A LOT over the last 2 yrs with no problems at all until NOW. The app found me a hotel room in Liberal KS at a hotel that was newer, great reviews, meet safety and travel standards, so I booked the morning of the stay knowing by supper we would be at this destination. When I get to the hotel and attempt to check in the staff ask me for name and contact info, and inform me there is nothing under the system with that info. I respell it to make sure and state I used booking.com and had a confirmation # and pin for my stay. They inform me THEY CAN'T use the booking.com info to find my reservation, so we again go through my name and spell it, my phone number used to book and address even. With no luck.

I was traveling to Lithuania/Vilnius. The apartment owner couldn't charge the apartment from my credit card. And then she came to apartment and unlocked the door. She got in the apartment while I am sleeping. I was definitely freaked out that she broke the privacy. Shortly I reported that to Booking.com and they offered me, Yes, goodwill gesture of 25 euros. I said that's not enough for this. She have to pay more and learn how to be professional. Booking.com customer service staff said that we can only offer 25 euros. And I said okay for 25 euros and they replied me we working on it? It's definitely weak customer service relation. There is millions different apps and I won't use Booking.com anymore!

I am a Genius customer on Booking.com and have been using them for a long time trusting them naively. I booked a hotel in Kashid beach near Alibagh in India and found on checkout that the price charged by Booking was 25 percent more than the listed price. So I paid an extra 50 $ approx per day to Booking.com for nothing. I think this is a very big scam!! I will never use Booking.com again!! Stay clear of this fraud site.

Booking a hotel and coordinating plane flight for a vacation is a hassle, but, will NEVER use Booking.com again. When I arrived, they had my reservation, but had the same rooms available at a much cheaper standard rate. These were the standard rates as the hotel was almost full, but Booking.com gave me the most expensive price for a minimal room. I guess I should have checked more, but thought with all their hype that it would be the best rate available.

I made a reservation in October. Just out of curiosity I called the hotel to check on my reservation. To my surprise I did NOT have a reservation. I called Booking.com and they assured me my reservation was good to go. I decided to check back again the next day. After hours on customer service I found out my reservation was cancelled OVER A MONTH AGO!! No one notified me or gave me any type of warning I would be out of a hotel room. When you are traveling to a different state you rely on the company you're making your reservation through to confirm your reservation. This company had no idea there was a problem with my reservation. When I spoke with the Supervisor Michael ** he understood my frustration and lack of trust in this company. He suggested I use another company. Awesome!

I can honestly say I will never use this company again. I booked a hotel through this company and was told that if the reservation was cancelled 48 hours before arrival I would not be charged. I cancelled 2 weeks in advance and on the day that I should have been arriving, the money was taken out of my bank by the hotel because my cancellation was not forwarded to the hotel. I then had to chase up the money that was wrongly taken out of my bank and was passed between Booking.com and the hotel with no resolution.

This was the first I have used booking.com and it will be the last time. After searching various websites I chose to book a hotel through booking.com as they were offering the best price and their website looked very good. I also recognized their name as being one of the main hotel booking companies on the web. All I can say is that they are complete amateurs who will not accept responsibility for their shortcomings.

We booked 3 rooms at three different hotels through Booking.com during the Thanksgiving holiday. Two of the three hotels did not have our reservation in their system. We will not be using this website ever again for our reservations.

I booked a half board stay in an exclusive hotel in Southern England though Booking.com and paid the invoice which clearly stated what I had purchased. However at the hotel, I found that there was an allocation towards dinner and that anything above this had to be paid for. As this was a treat for my husband and parents in a very expensive hotel, I was very disappointed. We all stuck to the cheapest things on the menu, had 2 courses instead of 3 and still had to pay extra for food. Had Booking.com stated at the time of booking that this was the case, I would have chosen a different venue due to the high costs in the restaurant.

I booked Shangri-La Hotel in Santa Monica from Booking.com and pictures were so different from the reality of the hotel. This is not my first time that l experienced this in Booking.com. Rating is usually false and customer service don't care when you complain.

Made a hotel reservation through Booking.com for Hotel Novotel Deira Dubai. Upon checking out of Novotel Deira Dubai, I was appalled to discover that the rate is a variable (changes daily) and that the amount charged bears no relationship to Booking.com confirmed and quoted rates. This is fraud especially when their website states "you pay **" and the client is obliged to pay a much higher figure at the counter!

When looking for accommodation in the Fontmell Magna area I looked up the Booking.com website. I found the Fontmell Magna B & B had two rooms available, a King room with adjacent bathroom and a Double En-suite. I subsequently booked the Double En-suite for three nights from Saturday 12 November. On arrival, imagine my surprise when we were shown to an attic bedroom up a twisting narrow staircase. The room was disgusting (see review on TripAdvisor). On complaining to the owner that this was not what I had booked, my wife and I were told that this was what was clearly stated on the Booking.com website. I knew that this was not the case and so I checked the Booking.com website and only the King room and Double En-suite were indeed advertised.

I booked hotel "Arts et Seine" in Rouen, France using Booking.com. When I checked in, I found someone had been smoking in the room, and the hotel was more like a hostel. Really bad mismatched old tat. Def. no stars. I checked out and went to a much better hotel. Booking have it listed as a NO SHOW, and I can't leave a review. The Hostel also has charged me €98 penalty. I want to be able to leave a negative review to warn other people travelling to Rouen.

I was highly disappointed, when I saved up money for a year to book a hotel at LEGOLAND in CA for my son's 5th birthday, to find out after booking this hotel was in Denmark. BEWARE BOOKERS... this site is predominantly European website. I was not looking at this booking alone. I had a friend sitting with me searching the web. It was not apparent this was in Denmark, not California. This was one of the first links that came up in a Google search. In addition, the nonrefundable aspect was not clear. It is very sad that there are companies out there scamming people looking for a deal. The $20 savings wasn't worth it when I discovered it was in Denmark and I would not be in Denmark, wasn't quite worth it now was it? Thanks for robbing a single mom of 3!

They advertise free parking and free shuttle bus to Manchester airport from airport inn & spa hotel. It is advertised as £39.50 for the room. On check-in my daughter has been charged £115.00 for parking and still has to pay for the transfer to the airport tomorrow morning. Absolutely shocking you can book the Hilton at the airport for £91.00 and that includes parking. They tell the truth. They should hang their heads in shame.

I booked a hotel in Oahu through booking.com for July 2017. About 2 months after booking, I got a phone call from them saying that they didn't add on tax correctly and that it would cost me roughly another $200 for the room for the week and asked if I'd like to keep the room. In the interim, most of the rooms in the hotel/condo complex (Hilton Hawaiian Village) have been booked up. I'm stuck if I want to stay at that hotel. I reluctantly agree to the price increase even though it was an error on their end. Now, I get another phone call today saying that the last booking agent gave me the wrong price increase and the price is going up another $200.00. Their business practice is ludicrous. If they make a mistake, they should eat the loss, not put it on me twice. I will NEVER book another hotel or condo through that website and strongly caution anyone else against doing it as well.

I book at LIFESTYLE HOTEL SWAKOPMUND in Namibia through booking.com on Sept 21, 16 and canceled it during the period of Zero Cancellation Cost (Sept 27, 16). However, the debt occurred immediately in my VISA (October 20, 2016) as LIFESTYLE + BOOKING did not cancel the debt on time (before Oct 10). After several calls and emails it pass TWO MONTHS and the refund amount was in Namibian currency. The debt was done in US dollars (US$426.59) and the amount refunded was US$367.41. BOOKING.COM and LIFESTYLE SWAKOPMUND fine me US$59.18. BOOKING.COM is a trick and I am calling in court to proceed against for reparation of material and moral damages.

I made my reservation # ** at Appartamenti Cannigione La Conia, Sardinia, Italy for check-in date 2016-09-11, and check-out date 2016-09-16. I went to Carabinieri's to report my experience and till now I do not have answer. Please note that the amount requested by the property is incorrect: The charge of 135 euro is a guarantee that we show up for a check in at the advertised rental. I am Polish and speak English without problem as far.

I booked a hotel through booking.com requesting a hotel 3 stars or greater in Nashville. I first tried to contact them to change my day of arrival by 1 day. There was no one I could reach and only received an email stating no changes or cancellations. Well I thought that's the rules. So we arrived as scheduled at the Sheraton Hotel near the Nashville airport. Our room was in great need of a rehab. The old carpet made me cringe to step on and deco from early eighties. This was rated as a 3 room. We felt like we were mislead in a bad way. I will state that the hotel staff were wonderful, gracious and understanding. We thought about leaving after the first night but had other priorities and not a lot of time to visit family. So thank god for the great people it made a bad situation tolerable. Shame on booking.com for misleading people. I will never book with them again. Shame on them!

So - a few weeks back we booked a hotel via Booking.com, which was of a shocking standard. We ask hotel for a refund - they refused - unfortunately we had to pay before we were given the keys. Instead of staying in this filthy hotel (Anchorage Hotel in Torquay) we booked another one for the same night. When we came back, I got onto writing a review about the Anchorage Hotel on Booking.com - just to find out after a few days that my review was removed.

Right after I reserved my hotel, I'm being notified that I would have to pay $99.00 to cancel. Really? I don't think so! I cancelled immediately! I am not going to be bullied into paying any cancellations fees... They can keep their services!!

I found a website that my same room and rate and penalty are all the same and they claim it wasn't. Took two days for them to find the website after I sent them the picture of the website and rate. So they come with this lame excuse now past my free penalty cancellation. No ** because I had to call you guys back after she said I would receive a email not to call back as soon as I sent it and I did not. They are not the lowest website (bookit.com) is better!!!

I booked with booking.com yesterday the 1th of November for 3 nights at the Legacy of the Sea in Panama City. I was quoted $343.80, I checked in today and all was well, until I overheard the front desk person quote a walk in couple $223.41 for exactly what I received. I got the front desk gentleman to write the quote for me as well, then called booking.com to get a refund for the difference. 1st person I talked to told me to talk to the hotel about cancelling the booking, which I did, their response was they couldn't because the booking was made through them, which made sense. My next call lasted over a half an hour with a whole bunch of reasons why they couldn't refund the difference. The call ended with me telling them I will never book with them again. I will go out my way to discourage anyone from using them from now on.

Booked a hotel in Jasper month ago. Tried for 5 days consecutive to cancel online....error page not found! Then was sent a notification that I was going to be billed for half of the room. Called hotel and they waived cost and understood my web experience. Apparently it happens a lot with Booking.com. Called Booking.com and they still tried to get money out of me, then argued with me about my web experience. 4 times they put me on hold to call the hotel to confirm and 4 times they disconnected me!! NEVER, NEVER use this company.... Just call the hotel yourself.

I booked a room through Booking.com after I asked about their cancellation policy and they told me it was 24 hours. Now when I try to cancel, they say the hotel has a different policy, which they can see on the screen in front of them. Why couldn't the representative read that when I was booking? Now customer service, (ha ha) is trying to say they never said that and are trying to catch me in some sort of lie myself. They are unhelpful and have terrible customer service. I'm trying to contact the hotel directly but they won't answer the phone. I've contacted my credit card to report the dispute. I've been posting on social media about my unhappy experience. Don't ever use Booking.com.

I needed to book a hotel and used trivago at first to find one at a good price. When I did I saw it was with Booking.com. I didn't think anything of it and clicked the first hotel that looked like a good price. I don't remember seeing anything about it being non-refundable but maybe I missed that. After booking I realized I booked for the wrong weekend and meant the one after. I immediately called the hotel who said I needed to contact Booking.com to change anything. I then called Booking.com and they said it was non-refundable and I could cancel it but I would still be charged. Luckily the person on the phone said he'd see if anyone was nice enough to modify it for the new date even though they don't normally do that. To my relief there was and although I had to pay a little more for the new date it seemed fine. I got the modification email and I thought I was all set.

This is the worst service I have ever received. Booked a hotel for $200 and decided to cancel. Booking.com says my booking has been cancelled. Well nowhere did it say that the hotel had all the rights to still charge the $192 or that the fee for cancelling was $169. Would've I known I would've never "cancelled". Their customer service was terrible and they were even rude when I tried getting things resolved. NEVER booking with them again.

Reservation print out said no prepayment needed. BOOKING.COM charged my debit card month early. Manager of Quality Inn was nice enough but said mistake was out of his hands. Booking.com said to call manager. Manager said to contact Booking.com for refund after cancelation. After a dozen emails was told they had made a mistake and would be up to 20 DAYS for refund. Tedious list of demands that had to be in PDF format logo bank statement. BEWARE OF THIS COMPANY. Get your reservation from motel website.

An expensive hotel room I booked in Germany this year turned out to be a nightmare, with major road works just outside the windows. The sound of bulldozers woke me up at 6:30 am each morning, yet Booking.com have refused any refund or compensation. They were extremely efficient in cashing my money, though! If the description of the hotel does not much reality, the customer foots the bill.

Booking.com is a SCAM. They quoted a rate 40% higher than the hotels website quoted (including taxes and service) and then (in the small print) stated that the taxes and service charge were EXCLUDED. Don't do anything with them or their sister companies: Agoda, Priceline, etc. When I demanded cancellation they said they would not cancel but would reduce the price by $6!!! Where do they get the audacity to act like that. ** them.

IMPORTANT INFORMATION BEFORE MAKING YOUR RESERVATION THROUGH BOOKING.COM!! I made a reservation for a hotel for the weekend through BOOKING.COM that was approved and confirmed by BOOKING.COM. My wife, our young son and myself arrived at the hotel and were informed that the hotel was fully booked and they had no record of our reservation through BOOKING.COM.

Went thru Booking.com in June, 2016 to make reservations at Ramada Inn, Greensburg, PA for Oct. 2016. Got there and was told the hotel had been sold out since April 2016 and no room available. Booking.com had listed this room as the only one left. Have contacted Booking.com 4 times and have not heard from them.

I booked with Booking.com and called the night before to confirm I was receiving the room I requested. I was assured I would receive a king room smoking. When I checked in less than 24 hours later, I was given a double non-smoking room. And with no help, assistance, or apology, I was given 15 minutes to check out of the room in a city where I knew of nowhere else to check into. The front desk clerk was rude and unhelpful with any accommodations. I will not EVER book with Booking.com again.

If you value your life, safety and wellbeing (especially if you're a woman) please AVOID using Booking.com!!! I was left stranded due to booking.com's incorrect information and the Collection Hotel Birmingham disgusting, heartless Manager. I'm from London and traveled to Birmingham for my friends wedding. I booked The Collection Hotel in Birmingham via booking.com weeks in advance.

I was a customer of Booking.com for more than 10 years. I booked with them several hundred hotels worldwide, so much so that they have given me the title of Genius. The last trip to the USA and Chile I have gotten a couple of drawbacks. One, less serious, in Warwick, Massachusetts, where I had booked through Booking a Motel 6.

Well, I was convinced that Booking was one of those ethical minded companies that take special care of their customers, compared to old, traditional agencies. Well, here are 2 horrible stories:

These two companies are the same. I have reserved a villa in Croatia for 3 nights. The owner has come back very late to say that it can only be reserved for 7 nights, even though you can reserve it for 3 on-line and nowhere does it say in the description that there is a minimum of 7 nights. I have been cut off from booking.com phone lines twice now. They should take responsibility for any inaccurate information on their website. I have made other reservations with different organizations around these dates now. If I had known that booking.com and villas.com were the same and use the same rubbish customer phone support I would never have booked. I have had problems with booking.com in the past and they never followed through on a serious complaint - I had about a property two years ago. What rights do I have to get compensation from booking.com/villas.com? I would never use their service again. It is effectively very misleading.

I booked a room through the website Booking.com. The total price was not clearly stated. When I received the confirmation I also saw that it was non-refundable. I called customer service to cancel and was told that I would be charged for the full amount if I canceled. The agent I spoke with told me the only way to decrease the amount is to use the price match feature. If I find the same room listed on another site for less I can get a price match. I found a cheaper listing and submitted for a price match. I called customer service and was told that I cannot get a price match. I told him the confirmation that I received clearly states and provides a link for me to request a price match.

We used Booking.com to book a recent vacation to Savannah Georgia. We get there and the hotel never received our reservations. Luckily they were able to accommodate us. The next day we were charged by a hotel that we originally booked but cancelled the same day because we found something better. (This was well within the cancellation period where we're not to be charged.) We had to go to that hotel and show them the email as they got the booking but not that cancellation. We almost had our bank account frozen over this because the first hotel continued to attempt to charge our account. I would not recommend ever using this site to travel.

Please beware of this kind of scam.

I booked a hotel on booking.com for a furnished hotel with kitchen. The hotel contacted my direct and said they were overbooked and cancelled reservation. I had to book several hotels (without kitchens) last minute to find a place plus had to pay daily parking at some hotels... Booking called and said for the inconvenience they would reimburse overages. Also, I would have to send them all receipts to analyze and hotel receipts I stayed in the hotels which was a reasonable request. They were going to send Furnished apartments of Caramel hotel thru vendor training and get me reimbursed. Did they reimburse me? NO. Did they contact me back? NO. I will never use them again and make sure I tell everyone I can how horrible they are.

I booked a hotel in New Orleans with Booking.com. I cannot make the trip anymore, so of course I needed to cancel my reservation. When I went online to cancel a prompt came up saying I could cancel my room but they will still charge me the full amount of the room ($311) because I booked a non-refundable room. I was very upset about this but I called Booking.com and the gentleman on the phone was so nice. It took some time but they canceled the room for me for FREE. I was so happy, I will DEFINITELY be using Booking.com again and telling all my friends and family about my great experience with them!

I booked a hotel for two nights in Sofia Bulgaria via booking.com. I booked a four star hotel. The hotel was overbooked and the first night I was given the tiniest room where the shower was actually an extension from the hand basin in the loo. No shower tray or curtain even. I asked management the next day, where on their website were there any rooms like this? They apologised and said as a courtesy I would not be charged for that night and would be moved to a better room that day.

You have not provided any clear proof, nor was I given the opportunity to hear the recorded conversation that you said I agreed too. I was told a RED ROOF NOT RED CARPET. I WAS TOLD OCEANSIDE. IT WAS LOCATED IN THE INNER CITY. As a travel agent, It is my conviction to let consumers know of your business practices and this fraudulent incident as well as the BBB and Sectarian of State’s Office. This is clearly a fraudulent situation.

I used Booking.com to book a "double" room at EVIDO HOTEL, Salzburg, Austria approx 2 weeks ago. There were many issues at the hotel that ranged from being given wrong room, to being locked IN my room second night because the room swipe card was not working so I could not go out as reception closed approx 5pm each day even though on Booking.com ad it stated "24/7 reception", to being locked OUT first night because reception had gone so I ended up having to get into the hotel when someone opened the door & then had to sleep in the hallway in front of my room on my jacket until someone finally came in at 7.30am (to open for breakfast, even though ad says breakfast at 7.00am).

My wife booked and paid for a hotel in January. Prior to her and her students leaving for their trip in October, she was checking the hotels that she had booked. She discovered that the first one had shut down. She contacted Booking.com via email and phone and was send an email, she would get a refund within 5 days, after verifying her payment of the hotel. This was done and she received an email stating it would be resolved in 5 working days. That was on the 21st of October, it is now the 4th of November. I attempted to contact Booking.com to help resolve this as my wife had started her trip, but with no luck. I have send several emails, and contacted them via phone. It is disgraceful that they have not responded or even acknowledged my emails or voice calls, even after my wife had give authorization for me to act on her behalf. This organisation is not to be trusted with what they say, as no refund has been forth coming. Do not use Booking.com.

Recently used Booking.com for a hotel reservation in NYC and due to not receiving an email confirmation from Booking.com; resubmitted the credit card info twice to secure the hotel room, for the same night.. When realized that the 2nd reservation needed to be cancelled for the same night, after receiving the confirmation email, contacted Booking.com to cancel the 2nd hotel room reservation for the same night. The customer service was very unyielding and told me to contact the hotel directly which I did.

My wife and I went on our honeymoon and traveled several places. One of the places we were planning on staying at was a B&B near Zion Canyon, Utah. I thought I had booked my reservation through Priceline, but come to find out after the fact that it was booking.com. When we went to go check in we couldn't find the place. It was not well marked and I actually had to call the place to find out where it was. No answer and no callback. We finally found the place and went in. I was not impressed. The bathroom in the shower was a makeshift shower and still had the drywall exposed.

I booked a hotel room at the Lido Beach Resort in Sarasota, FL for the weekend of 10/28/16 & 10/29/16 to attend a wedding. Upon arrival at 10 PM on 10/28/16 I didn't have a room at the resort. I was put into a Holiday Inn from the resort and told I was going to be charged the same rate as if I was staying in the resort. The resort pulled this with other parties as well that were there for the wedding. I subsequently contacted Booking.com on 10/29/16 to discuss the situation.

Seven months ago, I reserved a room in a hotel in Charleston, SC for my 50th college reunion. Good thing I checked on this five days before the arrival. I had/have a Booking.com reservation number but upon checking with the hotel, well, they never heard of me. Called Booking.com. "Ummm, aaah, there was a problem with the (Holiday Inn) hotel's computer but we sent them a fax." Isn't that wonderful? They sent a fax but never followed up on it to assure the reservation was complete.

I booked with Booking.com. one night for two people. The site took all my details and debit card details. No confirmation email was sent but I got a message saying "You didn't finish your booking with you. Do you still want to continue?" The site then directed me to do the whole process over again which I did. I then discovered that Booking.com had charged me twice for the one night, so obviously the original booking with them did go through, despite them saying it didn't. On ringing to complain, "Fahli" was extremely unhelpful and said it was my fault and refused to refund my account. I will NOT be using this site again in future.

Although we are local to the area, after my father's death and it being our 1st anniversary, we wanted to stay in the city for an evening without the worry of driving or public transport. I booked via Booking.com. Unfortunately I booked the night of the 11th of November instead of the 12th at £45 on a non-refundable non-cancellation term. My mistake but it happens. I asked for an amendment with the cancellation fee waivered. Booking.com's answer from Campanile was that the dates could be changed for a fee of £54 so totaling £99.00 for the night of the 13th. To book the 13th on Booking.com would have been £72.25 so an additional £26.75 for admin!

Ezra the 'manager' of the Orlando, FL office, just hung up on me after asking for help in verifying a reservation for my elderly father and godfather who recently made a reservation for my baby sister's graduation and did not receive a confirmation. I spent 3 hours on the phone with both the hotel and site. Neither my father nor godfather are not tech savvy, so they reached out to me after experiencing personal issues trying to contact Booking.com. I understand safety protocol, but their team manner was not only short, but totally disrespectful, rude and entirely unprofessional (I provided my father's name, email, last four digits of CC and asked that he contact him direct). I am an avid traveler and have been to over 25 countries, however after this experience I will NEVER use this company again. I also plan to tell my personal travel community of 20K to do the same. I am APPALLED.

I booked a hotel using Booking.com for 16 nights and days in Dubai. This was, of course, after VERIFYING that there apparently were no "hidden charges or fees" in addition to what was already paid and held accountable during the checkout. However, in spite of these words, the website apparently was not at all breaking down all the fees. I was extremely shocked by the $1000 payment which was charged directly to my credit card, without my consent nor approval. In addition to this going over my budget, the booking was nonrefundable and gave me a bad, bad headache. HORRIBLE EXPERIENCE. Will not recommend for booking on this website. According to my experience, don't be surprised if a hidden charge will occur.

I booked Hotel Park Inn by Radisson in Zurich and they said were not able to process my card. Very bad experience using Booking.com. Customer service was determined to put the blame on customer. If they were not able to process my card why provide confirmation? I booked on sept 27th and left on Oct 2nd. There was not email or phone contact to attempt to inform me of the card processing failures. On oct 14th they decided to cancel my booking. How funny is that.

We stayed in Hertford and had a very nice time, only spoilt by people coming back at 1am and making a lot of noise. Then we went back to East Sussex and stayed in a very cold hotel with very poor central heating and what appeared to be mould under the wallpaper. Wouldn't recommend Booking.com as the advert for this hotel was far more flattering. Also I notice they have not posted either of our reviews.

This company is a typical bait & switch. They were $20 a night cheaper for the resort I wanted. Just as I finished making the reservation, the rate jumped $20 a night. When I wrote to complain I just got boilerplate responses ("We need more information before we can help"). When I called, I was asked to prove the original rate quoted - kind of hard since I didn't have a picture of their website. Same results on their quarantined match of competitors prices. I will never use again!

I booked a room with Booking.com in London, Ontario. I specifically inquired if there was a security fee (I am traveling for business and don't bring much cash). I was told NO but when I arrived Booking.com wanted me to pay $150. Then they argued with me to refund my money. Don't use this service!!!

Misleading and bait and switch stunts. Tried booking thru vip Booking.com and was switched around to several hotels. First dates not available. The couldn't stay there cause person I was going with and I were not married. Then asked about income and had to switch. The 1 place had to be booked under my girlfriends name cause they would accept under my name cause I was legally single. Run around after run around. And beside fact they don't disclose till end that you committing to 2 hours with a time share sales person. None of that was listed on their website. Shoppers beware what you getting into when trying to book with them.

We booked a hotel in Cape Breton for the 50 anniversary trip of my in-laws on the Canadian thanksgiving weekend 2 months in advance. They came all the way from Japan for this, and the night before our departure from Halifax we were told that the hotel canceled our accommodation. From there on we had hours of frustrating conversation and at the end had to cancel half of your trip. They later claimed to BBB to have given us the option of another hotel which was already booked when we tried to book it, and then they just stopped responding. I also now find many other complaints that booking confirmation was not honoured.

My husband and I took a week trip to Spain. On our last day in the area, we booked a room at Hostal Ibiza to be closer to the town for shopping. Booking number was **. Pin code **. Hotel info was Hostal Ibiza 15 Ibiza town, 07820. Booking.com falsely advertised the pictures for this hotel. The room was deplorable and the bathroom was no way near how it looked on the pics. I tried calling them to resolve and after a week of back and forth, they EMAILED me and offered me 25.00. This is AFTER I sent them pics that I took of the hotel and proved that it was not the same. They agreed that it wasn't and said that there's nothing they could do. I am mortified and very disappointed that this was their resolution process.

On a month long trip to France I booked several locations through Booking.com. It was user-friendly and felt secure with many reviews and options especially for cancellations. My experience was not what I expected. My main complaint lies in their policy that does not allow one to leave a review on a location when you do not pay to stay. My situation was I showed up at the location and it was completely unacceptable from odors in the home to a swarm of bees flying in the ceiling on the upper floor where we were booked to stay. I paid the cancellation fee and left. To add insult to injury the Booking.com will not allow me to review the location because I did not stay there. Catch 22 and not customer supportive. Use another method to book your stays.

I attempted to reserve last remaining room at The Milner in Boston via Booking.com. l chose the room I want no pay till on property room because I must coordinate with other people. It's a work trip not leisure. I clicked appropriate button. I then got confirmation room is non refund room. Within 4 min asked for refund with no fees DECLINED. So disappointing. I understand if I called next day etc, it was 4 minutes. It was an error by Booking.com and I take the expense. So hard to not book us I g then since they are monopoly of discount sites. Consumers lose again.

A booking confirmation number does not guarantee a room as I discovered today. After a long drive I arrived at the hotel booked via Booking.com At 22.30 Only to be told no booking had been received and they were full. A phone call to Booking.com was fruitless as they called back 30 mins later to say they could not find a room in Coventry (U.K.). Fortunately with the help of the receptionist where I should have stayed I found accommodation ironically through Booking.com. A very dodgy place with people with tattooed faces and many of east European origin. Not cheap at £120 per night. Be warned and use Booking.com with caution or not at all.

When I went to cancel online it said it would cost me one days booking or $67. I contacted the actual hotel, Econolodge in Cartersville, GA. They were great. Said there was no problem canceling and that I would not be charged but to contact Booking.com because they often will charge for cancellations, not the hotel. I did call to make sure there would be no fee, telling them I had already contacted the hotel and they confirmed there would be no charge. But if you do not call, and you do cancel online, you will be automatically charged! Be careful!

I booked two rooms on one order with free cancellation and I cancelled 5 days before the final date. Despite this, the hotel charged me for one night, claiming I canceled one room and not two. I wrote to Booking.com and they simply not taking any responsibility. In addition, the information they publish is not reliable and in cases of incompatibility order they are not taking responsibility.

Myself and my partner wanted to book a weekend away so decided we would use booking.com as this is supposed to make this a easy experience searching for the right place. We finally found the correct hotel for us but once we had booked we had very quickly realised that we had selected pay on arrival which means the hotel take the money between that date until we arrived. This did not suit us so we called booking.com within that hour to cancel. We have asked for a refund and we have an email to confirm this within 15 days and still no money. We have been patient and waited all that time bearing in mind getting charged for being in overdraft. We have had to call again to then be told 'we are really sorry and you will get this money back in 5 days'.

Booking.com are crooks. Booked for 7 nights at Riviera, Grand Cayman having seen it priced competitively on Booking.com. Advert on Booking.com quoted facilities which included bar, restaurant, gym and free use of bikes and boats. Arrived and found no facilities available whatsoever other than one broken and unusable bike. Informed that restaurant/bar had lost its license. During my stay, woke up one morning to be informed that the hotel had been sold and I was required to vacate by midday. I was given cash refund for remaining nights and left to find own alternative accommodation. Subsequently found to have been charged £150 more than the original booking quote which I was nicked was for taxes and additional charges not originally quoted for. Booking.com may appear cheaper at quote but will sneak in extra charges which make them more expensive in the long run. Very poor/non-existent after care. Avoid these cowboys

I booked a Hotel in London for next May for 1 week. I found a hotel which I liked through booking.com and on their website, it had a 65% off as a deal which according to them was going to end in less than an hour. So, having found this good deal, I booked it then I purchased the flights. 2 Days later, I received an email from booking.com telling me that there was an error in rates. As I sent them an email explaining to them that when I made the booking, they specifically state that I had locked a good deal. So this means that they do not honor the bind and can change the prices even after you complete the booking. In my case 2 days later. They told me it was an 'obvious' mistake. I'm sorry but how will I know what's an 'obvious' mistake? Not only that, they canceled my reservation without even giving me time if I want to consider accepting the new rates, which I defiantly wasn't going to.

When looking at Booking.com you will find many places that charge a higher fee for Free Cancellation, and NO FEE needed at the time of booking, BUT read the fine print! Many say your credit card will be charged at time of booking for the FULL amount, or at the least one full day of payment. We first realized this then booking a weekend away in Maleny Qld Australia. We chose the higher fee for the above reasons, only to find within 5 minutes of booking we had an email from the hotel asking for a $70 deposit fee. Clearly a contradiction of what Booking.com is claiming. Won't use again.

Unable to locate the hotel with GPS. No lobby in the hotel we booked. Permeating smell throughout the building since room was located above a restaurant. The quality of the hotel was below average. Had to go through a back alley to access the room. Cancellation was posted on reservation and I had every intention of staying at the hotel before arriving there but when I saw the accommodations which we unacceptable. I felt unsafe and Booking.com did nothing to help me. My dealing was with them not the hotel directly which they were representing. Very unpleasant experience. Will never use Booking.com again. Beware when using this company, they do not help you when there is a problem. I was told the hotel was paid already and nothing they can do.

I have used booking.com nationally and internationally for many years. I once had an issue with a hotel saying we had shown up unexpectedly with an extra person when we had booked for three. Booking.com just assumed I was wrong without questioning and I had to document that I had both booked for three and emailed the hotel directly. So first, they assume the customer must be wrong. That was my experience again recently when I confirmed a hotel in New York with a price including taxes and was then told it did not include taxes. They would not rectify, talked over me on the phone and hung up when I tried to talk. This might have been a website glitch, but they are either incompetent or crooked--and don't care much about customer relations.

I was charged £800 because of problem with Booking.com system failure but they did nothing about it. For my toddler daughter fell ill so we had to cancel a 15 days holiday hence the booking with hotel Amadeus Royal Berlin, so I cancelled on time as stated by the hotel policy. I got a message on the website stating that the booking has been successfully cancelled so I was satisfied. A day before the booking my calendar reminded me that I have a booking the following day. When I went back to Booking.com, the booking was still intact. I called the hotel and the receptionist only spoke German so she could not understand or she pretended she did not understand. Then I called Booking.com explaining the situation but they totally ignored the system having a fault and left the problem with the hotel. The hotel is so ruthless that they did not even let me speak with the GM or responded to my calls or emails.

Booked a one night stay in Niagara Falls within walking distance to all attractions due to the fact my 74 year old mother isn't able to walk long distances. I checked the rating of the hotel that I booked through Booking.com and all the ratings said great location. The room we stayed in was unclean and in terrible disrepair and there was a party with loud thumping music directly above with people coming and going all night.

Stay away from this online money guzzler... They will book you in the worst places disgusting shabby hotels on the planet and when there is the slightest problem you would be left on own your own to deal with whomever the crooks they sell rooms for.

I booked one night at Kondalilla Eco Resort just north of Brisbane on Booking.com which was $270/night. I decided to book an extra night so contacted the place directly who were happy to book me for the regular price of $220/night. I couldn't believe that Booking.com added $50 to the regular booking price for doing next to nothing. That's highway robbery! Use Booking.com to find a place but then make the booking by contacting the place directly.

After checking into a hotel that was clearly not what we had booked we left and demanded a refund. They refused to refund our money and were not willing to let us speak to a supervisor. Will never use this service again.

I have booked two visits to the hotel I've visited before having booked with Booking.com. In the past, I've paid at the hotel in local currency using a credit card which I keep specifically for overseas use. For these latest visits, I thought I was being asked to give any card number merely to secure the booking, NOT to make advance payment, and so I used a different card. The upshot is that payment has been taken in advance of the stays using the wrong card and I've been charged nearly £30 for currency exchange. My own fault for not reading the small print but it would have seemed more honest if this change of policy had been signposted by Booking.com.

I booked a room in Germany through Booking.com. The paid receipt I received says "Change or Cancel Anytime!" which in fact is why I use booking sites rather than do it myself, because I need this policy. When I went to drop one day from the reservation (still a month in advance of the reserved date) I was told I could not. I sent them a screenshot of the receipt and they said I should have known that meant I would have to pay full price to change or cancel the reservation. I will never use them again. There are plenty of booking sites that actually have and honor such a policy of changing in advance without a fee. Oh and the complaint process required multiple phone calls and emails. Use Expedia.

Booked a room in London. Headline rate was £280 for 2 night. Billed £230 over two separate charges from property's agent, an extra £50. Queried with Booking.com and advised it was a standard cleaning fee. Thought there must be an error and that it was a higher charge for excessive cleaning (unlikely as travelled alone and am currently pregnant so hardly a party animal). Made the point and was told that it wasn't for specialist cleaning it was just a standard charge.

Me and my family planned our travel to London a year in advance to avoid any unnecessary trouble during the trip as we are to travelling with our 1 year old daughter and our 60 year old mother. Unfortunately we made a HUGE mistake choosing BOOKING.COM and CITY MARQUE to handle our accommodation. We booked a service apartment with the address 21 Lower Marsh Waterloo, London for the dates September 19, 2016 to September 23, 2016 and paid in full before our scheduled travel. We called the customer service hotline once we reached the apartment to get some help, as we cannot access the digital door of the apartment (while we were waiting outside the apartment with our baby and mother). We were shocked when the customer representative informed us that they emailed us about the cancellation our booking on the day of our flight!

Made a reservation for wife getaway weekend. Got confirmation and explained I can't cancel without paying. Many hours later got email saying "sorry not sorry but you don't actually have a reservation". Good luck finding something. They will lie to you!!!

Made a reservation at Gaylord Palms Resort for one of my employees and paid for the room. When my employee showed up with his family he was told that the reservation was confirmed but payment was not made. I paid direct off the phone with the resort. This was the worst experience!

I did get reservation for two night at the Hampton Inn in Queens, via Booking.com. The price was set and clear. When I asked to check out at the hotel, the front desk lady pressed a button and told me that I have been charged to my credit card and that they would email my statement. I asked for a hard copy and got one. I discovered they had charged me more for the second night. These charges were not in accordance with the Booking.com shown price. The front desk lady would not change the bill even when I showed her the Booking papers. She stated that she could not determine what Booking price was about. I had to catch a flight so I could not do more on the spot. I have tried to find a website or a procedure to make my complaint at the Booking.com against the hotel, but strangely I can not find this anywhere.

My family and I have been using Booking.com for national and international travel for over 6 years. None of us have ever had a problem, every detail has been precise and accurate. We always book refundable rooms as that way there is no issue. It is up to the consumer to be aware and do the right thing and then you will have no problem. I know if a hotel says non-refundable then that is what it means. Only once did we have one unclear issue and that was cleared up for us in record time by Booking.com. I would use them any time. P.S. I am a retired senior and do not work for Booking.com.

This is the second time I have experienced this problem and I am fed up with an unhelpful company. On two separate occasions I have booked a room and the total has changed after I have submitted my credit card number. The first time it was double the advertised rate because of an extra person fee, the room was $120 and the extra person fee was $120 which was not disclosed until after I received my receipt in an email. Today the rate I booked was $123 and when I received email confirmation it is $146. These people are crooks.

Booking.com quoted me one price $98.70 for 10-day stay at Wyndham Albrook hotel in Panama City, Panama. This price for my stay was accurate on Friday, Saturday and Sunday only. Weekday prices were $105.30.

I searched Booking.com for accommodation in Sydney. And when comparing prices and locations, I booked somewhere for a total price of AUD$ 400. For my surprise, when I got my visa bill, it was $793. Apparently Booking.com does not show the total price. There was some fine print saying there was an additional $155 cleaning bill and $55 service fee. When I contacted the accommodation, they said that they have asked Booking.com to include the full charge of the accommodation, not additional amounts in the fine print. Sucks, as we would not have booked it if we had known upfront!!! Will not be using Booking.com again.

I booked a hotel room on Tybee Island, Georgia to celebrate a friend and my father's birthday. I did not pay the extra money for a reservation that allowed for cancellations. Here comes Hurricane Matthew barreling towards the East Coast. Even though my reservation did not allow for cancellations, the customer service representative I spoke with received permission to offer me the option to either change my reservation or cancel it. Obviously our travel plans are peanuts compared to the lives and well-being of everyone in this hurricane's path, so I feel rather petty for worrying about getting a refund for a hotel reservation. But I am grateful they were able to help.

I made a reservation with Booking.com to stay at the Hyatt Roseville in California September 25-28. The reservation was for 3 days; however, I had a family emergency and had to cut the stay by one night. The Hyatt was happy to cancel me but said it was up to Booking.com to reimburse me. So I emailed Booking.com. It took them almost a week to get back to me and when they did, they said that it was up to the Hyatt to decide if they would reimburse me and that they would have to check and get back to me. It has been a week and so far no one has gotten back to me. I have emailed Booking.com to no avail.

I searched on Booking.com to book a hotel in Boston October 28-30, 2016. I found what appeared to be a decent rate at Milner Hotel Boston - which I booked but read a few bad reviews and decided I didn't want to chance it. I found another hotel on Booking.com (Club Quarters Hotel) and booked there. I went to cancel the Milner Hotel and Booking.com said they couldn't do it but the hotel might... Might? I contacted the hotel and they said Booking.com would have to cancel it. Neither are being cooperative. My credit card has a pending charge of $471.76 for a hotel I CANCELLED!

Booking.com is the whole "BAD experience" that can be in our time when internet turned to something that killed service and customer orientation. It's all about money and the person doesn't exist anymore. And yes - I am familiar with what the database is and how the information is retrieved. I am high tech person myself. However, sometimes there are situations when the service people need to step in and help even if it requires some extra small effort.

Before you want to make any business with Booking.com just ask yourself do you wish to making business with any kinds of rats? Because this bookingrats teams are exactly doing rats' business. We booked a apartman with this dutch company, they offered full service apartman in Greece with kitchen with sea view and everything. When we arrived, the greek room renters told us we can cook anything with don't have smell. (Don't think for a minutes that I try to overdraw the story, this is exactly we received from Booking.com partner.)