Booking.com Reviews

I recently booked a hotel in East Ham for 4 nights and was told that I would not have to pay until the evening. When I arrived I was told my booking had been cancelled as they had tried to take payment from my card, which had expired and I had a new one. Instead of ringing me to ask for an update as they could see the card had expired they emailed me which I did not see as I was driving to the venue. This caused upset, worry and more work in having to try to find somewhere each night for my friend and I as most hotels were fully booked due to a huge seminar at Excel. This is not satisfactory and Booking.com could have seen the card had expired and rung me, in fact they did this to two other couples at the venue. I certainly had no apology when I called them, no response when they said they would find somewhere else for us. I therefore will not be using their services ever again.

I booked and paid for a stay several weeks in advance via Booking.com at a high quality holiday home property in UK. My daughter needed to attend a hospital in that area and we wanted to stay nearby. The booking was confirmed, but I was unable to get any response from the property owner by phone or email via B.com to get access details.

When we arrived at the hotel booked through Booking.com we were charge a fee each day for the cleaning of the room not explained to us by Booking.com nor the motel on checking in. Other hidden costs were associated with the bill at the end of our stay which were not explained i.e. we were charged an extra rate for the room other than the rate we had already paid.

I recently booked at Booking.com for my hotel accommodation as it was nearest my business meeting only to find out that the price upon payment/check-out is not the final price. Other sites I have booked before like Agoda and Travelbook is transparent on reflecting the "hidden" charges and taxes. Message to all HOTEL business in the Philippines: "Stay away from booking.com and AVOID THEM". They were screwing customers by concealing their hidden charges on the website. I have deleted my booking.com account and will just use the first and last voucher at Creekside Hotel Makati because I was charged already - no way to have it canceled as per their rude CSR. Message to all practical and online bookers worldwide: Caveat emptor. Stay away from Booking.com or else you will get SCREWED!

I booked an apartment in Los Cristianos in Tenerife. The website clearly stated that it would cost £687.00. I was charged £708.72. While this is only £21.72 over, if they do this to all their clients they are making plenty of money by overcharging. I complained to booking.com by e-mail twice, leaving a week between each e-mail. I received no reply. I telephoned, and the person who answered claimed that the price was in Euros. In fact it clearly stated the price in pounds on the website when I booked, with the euro price (€809.80) in small numbers next to it. In any case, if the price in pounds was converted from euros there is no reason why that conversion should be any different when charged to my card immediately afterwards. Beware! There are plenty of other holiday booking sites.

Luckily, it took only a telephone call (and 15 minutes on hold) to resolve this issue, but the hotel that I was booking for a guest did not find any record of the reservation. After I called Booking.com it was revealed that they needed a DIFFERENT booking number than the one that Booking.com had, but it was never emailed or sent to me. Customer service didn't seem surprised that the hotel didn't have record of the reservation either. I am going to avoid using this website from now on.

BEWARE!!! I booked my hotel stay with Booking.com. The website clearly states that my credit card (debit M/C) will not be charged until I get to the hotel. Upon receiving my receipt is see a note at the bottom about "Hotel may charge my card to verify it's valid." MY CARD WAS CHARGED and MY BANK ACCOUNT WAS DEBITED ENTIRE BILL IMMEDIATELY! I inquired with booking.com and they said that's their policy with hotel. I talked to hotel and they blamed booking.com. My bank account is in the negative $350. I'm so bummed.

Believe me we would not be taking time to warn you about this booking unless everything we have read is true. Just like any VERY BIG company they can't get things right and as it affects both clients and business owners it's time to let consumers know what this company is all about. If hotels list their prices with them including local taxes due, Booking makes 15% commission on THE MANDATED TAX... TAXES ARE NOT A BASE CHARGE FOR COMMISSIONS... And it's illegal to charge commission on mandated taxes. In other words booking makes $$ on taxes you pay. Booking collects 15% from hotels for their reservation AND EVERYTHING ELSE THEY OFFER like bike rentals, breakfast, parking, laundry etc. Which in turn requires hotels to raise prices for their services unwillingly.

Booked hotel in Miami at Mondrian South Beach with Booking.com. As we were on the plane to fly out I received a call from hotel stating they had water problems and had us moved to another location - the Shelborne Hotel. That sounded ok until I received my Visa statement showing a charge higher than what I had paid. There should not have been any changes to my visa. The Mondrian sent email as we were a no show. We were not a no show. We were sent to the other location by them.

This is the worst customer service I ever had. I booked a reservation where on Booking.com, the property was advertised as no fees and no credit card required which means you pay when you arrive to the property. I booked the property located in Africa at 4:45 am. I canceled at 4:55 am because I realized I had the wrong property. Meanwhile, at 4:50, a reservation was made for the same property. I did not do this. Why would I make 2 reservations for the same property? They sent a confirmation so I saw that there was another booking. I canceled that reservation that I never made and they charged me $375.00 on my Visa? I called from Feb. 5th to now (April 28th). They have been useless, there is no customer service and it is pathetic how they run a business.

I have used Booking.com for years and years with great success. I always use the "reviews" to help me make my choice of hotel, and have wondered sometimes about the disparity of opinions, but they more or less gave a "gist". I always write a review myself, trying to be very definitive in detail as that after all is the point of a review.

The advert reads "reserve with £1". We booked the apartment in Benidorm and found, instead, 952 euros taken by these crooks. A few weeks ago my wife began chemotherapy after it was found she had blood cancer. Her oncologist said that a vacation would not be advisable and gave her a medical certificate stating this. We, therefore, cancelled the apartment but were told "no refund" due to hotel policy. This firm is about as good as the other bunch of crooks on PayPal. Beware of these robbing gits. We will.

I am traveling to Los Angeles California this coming weekend for business. We are a small family company going to learn ways to make our company grow and save money to put into our family and employees' families. So of course I was price shopping. I typically get travel with hotels.ca and expedia.ca. I happen to find a room cheaper through Booking.com. When they say "your total price", they flat out lied. After the room was booked, I received a confirmation of the price, which I thought it was going to be upon payment. They have a link in fine print below "your TOTAL price" which said view pricing details... that's when I saw it show that I'm obligated to pay $400 more and that it was noncancellable, or if I did I had to pay the full price they were charging for the room.

Hi. I am so disappointed and don't know what to do. I booked a few interesting apartments when was planning my journey to London. I wanted to choose only one accommodation with my husband and cancel the rest. I used to do it this way before several times. Unfortunately, one of the advertisement was very misleading. There was clear info: Don't worry pressing this button won't charge you anything (BTW Booking.com now removed this info from this website). The info about reservation costs was hidden under small icon? Actually it cost me 256GBP when I cancelled the reservation the same day in the evening.

I booked a room with a hotel that offered free cancellation. Well only on select rooms. The room I choose was not one. Within minutes of booking I tried to cancel after I realized what I did. I sent numerous emails. I was told I would get a response in 48 hour. No response. I sent another email. This time I called the property direct and asked if I could switch rooms. To the same room but with the free cancellation option. She said the people who could do it was Booking.com. Since that was how it was booked. She also advised me not to use them. I called booking.com and they couldn't help because they couldn't get a hold of the property management. I tried again tonight same thing. Booking.com told me all I can do is wait.

I made a reservation through Booking.com for two rooms in a hotel in Cape Town. 50% deposit was taken from my credit card as per conditions of booking. I cancelled one of the rooms but did not receive a refund on the deposit. I emailed Booking.com and was told I would be refunded within 10 days. When I had not received the deposit within 10 days I called the property in Cape Town. They told me they had decided to hold the deposit paid as payment for the remaining room. This was clearly going against the conditions of reserving through Booking.com.

I booked two rooms two nights 6 months ago for FSU 2017 Spring Graduation. I woke up this morning to an email stating that the hotel would not be able to accommodate us. They gave us another option which was 4 times the original rate. I contacted the hotel, Budgetel Inn in Tallahassee, Fl to inquire. The manager called me back a few hours later and said that the reason that our reservation got kicked back was because Booking.com had the rate wrong. I found another hotel in our price range in Thomasville, GA which is an hour away. This graduation is my nephew, my brothers only child and my brother died when he was 3 months old, so my emotions are already high. It would have been too nice to know earlier than 3 weeks before graduation when all the hotels are pretty much booked and the prices are outrageous. After this, I will never use Booking.com again and I will tell everyone I know not to use it. I have never had this issue with HILTON or MARRIOTT!

I made a reservation on Jan 31 2017 - for 4 nights in April. I would never make a reservation that I could not cancel. Booking.com does state you can cancel - They just don't say you will still be charged!!! 4 nights cost me $ 2374.00. I reserved a junior suite and got a standard room - a filthy room- old cottage cheese ceiling. I would never have paid such an monstrous price and because I could not get my money refunded I went - And it was the worst filthy room ever. The Marriott said there was nothing they could do because the room was technically Booking.com and Booking.com said they could do nothing. What a SCAM. CRIMINALS STEALING MONEY. HORRIBLE. WILL NEVER USE AGAIN. I HOPE THERE IS A CLASS ACTION SUIT.

I was treated unfairly and rudely by representatives of Booking.com in December 2016. They booked a room but failed to contact the motel. When I arrived, the motel had no reservation for me and I had to find another motel as the motel Booking.com had allegedly booked for me was full, costing me $170 more, so BEWARE when dealing with them! Despite repeated discussions with them, they have refused to reimburse me for the full $170 difference.

STAY AWAY from booking.com! A few months ago I was doing research for a possible college tour trip for my daughter. Being unfamiliar with the area (since we would be traveling from out of state) I was merely doing a general search for a hotels. I thought I clicked to see how much the cost of the hotel would be but instead it ACTUALLY booked it. I realized what happened within seconds. I not only CANCELED it (per proper protocol) but I also spoke directly to the hotel explaining the situation and emailed the general manager. All forms of communication failed. I was charged for the minimum.

Booked a 4-night stay with Booking.com, arrived at the property and they say that no children allowed at the property. Now I have no place to stay with 3 year old child and also I can't get any refund.

I made a hotel booking in Florence Italy with Booking.com. They took a €999 deposit, then a week later another €849 amount from my card without any warning. They sent me confirmation for wrong Hotel & Address. Meanwhile my Granny died, and then a few days later my beloved Dog. So then I canceled my trip to organise funerals. I called them to try to get some help with refunds, not interested. In my opinion they are heartless, calculating, and inhuman. Beware using them.

In March 2017 made reservation on Booking.com website for one night stay (March 25th) at Best Western, Macon, GA. After finding details about a better hotel, we cancelled our reservation and received a CANCELLATION CONFIRMATION email from Booking.com on March 22, 2017. But, Booking.com never cancelled the reservation and my VISA was charged for the Best Western hotel where we did NOT stay! I tried to contact Booking.com for assistance, but was told I had to contact Best Western hotel to get refund. Best Western said Booking.com would have to refund our money. This is bad business and stealing money from trusting consumers. I want my refund Booking.com.

Have been defrauded of £95.06p and £1.09p. No money back. Booking.com are disgusting by not offering my monies back after I had booked a hotel with them. Ocean Park Hotel for 30th Oct to Nov 6th. Well my money went and then suddenly the hotel cancels due to invalid card??? Well my card is valid alright, till the year 22 and they took the money leaving me in big trouble now and when my husband hears this he deffo won't let me go on holiday by myself which is what I was going to do. So upsetting that between Booking.com and Ocean Park Hotel Santa Monica they have put me off going on holiday now. Would have been my first holiday ever of more than a day. This reservation was cancelled because of an invalid credit card. So not true my card expires year 22.

Don't fall for their low priced deals!! I am an experienced traveler and have used many online sites to make reservations. I booked a reservation and later learned only by checking my credit card that not only had I been charged, but the reservation was not refundable. Was hung up on twice by their CS associates. The second was especially rude. Then got an email saying I needed to contact the hotel directly. Terrible!! I could say more, but in conclusion: Do not use this site!!

They take a power by getting your credit card details. I had book hotel for my trip to Italy. First, they said I pay only 10% at the time of online booking and when I tried to cancel the booking, they took half of the hotel charges from a credit card. It's just abusing customers.

It all began when I was booking a room for my boyfriend and I to celebrate his birthday. We live out in the country and wanted to go out and get a room in town so we wouldn't have to drive. Upon booking, I noticed in my confirmation that the wrong kind of room had been booked, and I contacted the hotel, who by the way could not confirm my reservation. I tried to contact booking.com via phone, and after sitting on hold for a god awful amount of time that no one answered I got off the phone and wrote an email to them asking them to rectify the issue. After a week with no response, I got an email back from them stating that the hotel did not offer the kind of room I was requesting, which was false information because I spoke with staff at the hotel.

I used this site and I want to tell you that before you book a hotel they do not show you the negative reviews. I stayed in a hotel for a few nights and it was now a homeless temporary accommodation hostel type place. Noisy and banging doors continually. My review has not been shown and nowhere to be seen on this site. TripAdvisor allows us access before booking to see all reviews and guests' experiences good and bad. I will never use Booking.com again and advise you that are reading not to.

I was quoted a really low rate on Booking.com for a hotel in Hawaii, then contacted a few days later asking me to cancel. They think they're being really helpful by instead offering me a price 6.5x what I was quoted. I have a confirmation email from Booking.com starting my reservation and price and they will not honor it or try to make any kind of amends for the situation. Beware thinking you're getting a good deal, it might not last!

I booked a night at Stay Inn Lux in Toronto for a little mother and son trip. I had a reservation number, a login, even got the app that connected it all together with my online reservation and email. Got confirmation email saying my trip was approaching, giving me tourist info, etc... even asking me if I needed parking or when I was going to check in. I even did send an email to the address they gave me. Finally got there today... was received by the most unpleasant security guard by name of Rick telling me it was illegal what I was doing that these condos were purchased, had owner, no renters and that I was making him lose his time.

A warning when doing Booking.com, I did a booking for a hotel in Norwich for over 2 months' time. The wording of the booking is rather ambiguous and not very clear. I understood that the payment could be taken after booking, thinking it would be done in the weeks before our stay. However, it was taken immediately which was not what I wanted. Check carefully in future and possibly go elsewhere.

It's a complete scam. I booked a double bedroom for this weekend and when I checked my booking, Booking.com has changed it to a single bedroom. I have emailed the hotel and this is what they said...

I used Booking.com app for convenience and rate comparisons. The hotel I booked offered a student rate. I proactively tried to take advantage of the student rate without success. The hotel basically stated that once a reservation is made with a third party; the reservations is out of their control. I understand this circumstance but it would've been nice if customer service at booking.com was remotely helpful. There seems to be little collaboration between the hotel and booking.com. Both parties pointed the finger at the other and I was stuck as a middleman. Hotel discouraged use of the app. Very frustrating!

I booked my hotel on Booking.com, and when I got there the hotel had no reservation for me or my mom. I was there for a funeral and it happened to be on the busiest weekend for my hometown, which is a college town. Needless to say I was pissed with booking.com. The front desk attendant said they had been going through this with booking.com for a month. Take my advice and don't use this website to book a hotel. They had my family and my mom scrambling to fund another hotel. Thank God we found a decent one since all the others were booked to the max.

I had reserved a hotel, namely Ramada Encore Izmir in Turkey on 31 March to cover the trip in Izmir, Turkey from 4 to 6 May via Booking.com. The booked number is **. This booking can be cancelled before 3 May 2017 00:00 as stated on the booking ticket. However, my credit card had been illegally debited the whole money for two nights from 4 to 6 May with a total money of 90 Euro on 1 April 2017. I had to cancel the reservation since my partner could accompany with me for the trip, so I have to book another cheap hotel due to budget. While I could not get my money back even I cancelled the reservation. I have sent an email to customer.service@booking.com on 3 Apr, but there is no any response so far.

Worst experience I've ever had. They are nothing but a SCAM!!! They clearly have it stated ALL OVER their website that the service is pay at property and cancellation free of charge. After everything was said and done the next day my card was charged 140$ so when I made a complaint and asked why the money had been taken out of my account since it was pay at property they had told me it was stated in the page. I have screen shots. It was not. I requested my money back and they said they had contacted the hotel and I would be receiving a refund. I STILL HAVE YET TO SEE MY MONEY!!! And on top of that they said they will be charging a cancellation fee after stating free cancellation. Such a horrible company. I am not one to complain but this company is beyond words. DO NOT BOOK WITH THEM. YOU WILL REGRET IT!!! Nothing but a SCAM!!! They just want your $$.

Have contacted the customer service and Melanie has answered. I said I checked in yesterday and I wasn't well to contact now I wanted a price checked as it was price guaranteed. She was talking the call is disconnected. She didn't call me back but next time when I called Paul answered and he said: she called me but I have no missed call and just sent me an email saying that my claim was unsuccessful. I received it. Paul wasn't helpful. I asked that I want to talk with the manager but he said he will talk to her first and he put me on hold. I have waited half an hr and he transferred the call to someone who I don't believe a Senior!!!

After a second bad experience, I'll definitely warn anyone considering this site to avoid them. I'm in the UK and a 2 night hotel stay was averaged to £354. The hotel has charged me £474 (Euros to Pound conversion) and justified it by saying approximate prices. I should have known better after a previous experience where the same hopes and Booking.com backed up the hotel against my complaint. Don't be fooled by the cheap prices. Sometimes, your credit card been charged already and you're oblivious to the charges so there's nothing you can do. In future, I will probably try to contact the hotel first to see availability and prices like someone suggested.

I go away yearly in June, however I booked a spot with Booking.com. Upon further research, I found a closer hotel to the venue. I contacted Booking.com to cancel via email and denied my refund. They want to charge me $293 and change to cancel. I recently fell on ice and am not able to go the event in June due to injury and must cancel the other hotel and they are giving me no problem. Booking.com is not being fair and this is a poor way to conduct business by denying a customer their money! Please assist me in this matter in getting my entire payment refunded.

We booked one room with two beds. When we arrived at the hotel they told us they didn't have a room with two beds. They showed us the fine print in Booking.com's email that the special requests might be for extra charge by the hotel. The hotel offered suites with extra cash out of our pockets, of course, so we had to pay extra to stay the night. We feel like there is a Ponzi scheme between Booking.com and the hotel to rip the customers off of their money at the 11th hour. When you hopelessly arrive late at night at the hotel and no place else to go you have to say yes to everything they have in house for you.

We travelled to Italy in October 2016 and booked a few hotels through Booking.com. Upon arriving at the hotel in Verona, the innkeepers were not there to let us in. We had to depend upon strangers who spoke no English to help us find another hotel. In Venice, the Hotel Locanda Canal was filthy and not as represented on Booking.com (We discovered later that the good reviews posted were of Locanda Hotel Vivaldi). We disputed charges in both instances. Booking.com argued with us, said we entered a contract and had to pay. They are not on the consumer's side at all. We will never book through them again! Caveat Emptor!!

You will probably only use this site once. Recently made an out of country hotel reservation through booking.com. Unfortunately I had to cancel that reservation after about a week, and booking.com would not refund their $12.99 booking fee. I did report them to our Washington AG's office and they took my side but booking.com has never refunded my $12.99.

I had made reservations for a condo in Treasure Island Florida and will be going there in May. My sister did the same thing and got a better rate for the same room type and dates so I called the Booking.com number on my print out confirmation sheet today. The man asked me where I wanted to go. I said Treasure Island Florida. He said, "We have a lot of Treasure Islands in the world. Where do you want?" I again said Treasure Island Florida. He said "What state?' I again said where and told him I had said it three times. He said "You know what?" And hung up on me. Very good treatment of someone who has used Booking.com more times than I can say. But no more. So rude! Obviously not much in the way of customer service training.

Made a booking with this company but had to cancel last minute due to illness. Was promised half price of booking as refund but never got this was told that I had. Have bank statements to prove them wrong. DON'T USE THIS COMPANY. They will promise then disregard.

I phoned up yesterday regarding an enquiry on to the reason why I had been charged for a room that I booked for and had cancelled for. With giving my explanation and details to the customer service agent named Jaques (I think as he did not give his name again) I asked for a ref number or something for the call instead he hung up on me! I work in the same line as job as himself and I know I was not rude and only being polite and trying to get my frustration across. He made no sense in his explanations prior to hanging up the phone. Had to eventually go to my bank to dispute Booking.com. Used them a few times but I'm totally over them. They countless bad reviews and quite disgusted actually!

I recently booked a night at Montcalm Hotel in Shoreditch. I canceled it in advance of the cancellation fee, and indeed on going to cancel it the site prompted "Are you sure you wish to cancel your booking." I confirmed. However as I explained in my email to them my father is terminally ill and it's been extenuating circumstances, checking for a cancellation email has not been top of my list.

They claim you can cancel a reservation and you won't be charged by the supplier until you stay. I booked accommodation for October 2017. I noticed a full charge to my card and international fee. I cancelled the accommodation last month and took screen shots "No FEE NO Charge" both from the accommodation provider's terms and conditions & Booking.com T&Cs. I'm nearly $900 out of pocket and two weeks into a disputed transaction via my credit card company. I have contacted Booking.com twice and no response. Their website claims are False and Misleading.

Don't book with them or their sister company Priceline. I booked a hotel that had no rooms when I showed up so I had no place to stay. But when it came to a refund here is what I had to go through. They have to confirm the overbooking then make you send your bank statement showing charge. Then do nothing at this point unless you follow-up. I suspect this process is on purpose so you just give up. Don't use them. 3 calls and 21 days later I have no resolve. But I will get my money back for this nonsense. This exact scenario happened with hotels.com once and they solved it immediately. So there you go, use the right company or suffer with Priceline aka Booking.com. Lesson learned.

Canceled a hotel 3 days before leaving for "wrong price". Ok, maybe the wrong price was posted. But now three days before I leave for my trip, you want me to book a hotel at about 4x the prices they were when I originally booked?! What kind of awful customer service is this. No concession to help with the fact that it was their error and they give such late notice. I will never use this website again. Booking.com is a terrible experience.

Booking.com let you make your reservation and send you a confirmation email for your reservation for properties that are not available and then later cancel it blaming it on the invalid credit card! I made a reservation through Booking.com to stay in Calypso Resort in Panama City with the Panhandle Getaways for one week in June. My reservation was confirmed through the email.

Just got an email from my boss. I booked him a DC hotel for last night using Booking.com. Got a confirmation email but it never actually happened. He was stranded in DC during cherry blossom season with no place to go. Stay away from this site unless you like sleeping on park benches.

Booking.com says that, after you book, the booking is 'guaranteed' - it isn't! even after the hotel/apartment confirms it, they can do whatever they want (like cancel it 5 minutes before agreed arrival time!) and the response from Booking.com is "we act solely as an intermediary between you and the Supplier", so they cannot and will not help you, and will not penalize the hotel/apartment for whatever they do!

I have now made 2 reservations through Booking.com only to find out that it was cheaper to book directly through the hotels and representatives of both hotels have also confirmed that it is best to book directly through them as they have MANY complaints regarding the third party bookings. Booking.com advertises as their claim to fame that they get you the best rates and "save" you money but this is absolutely untrue. When you try to discuss the matter with the representatives of Booking.com they argue vehemently that it is not their fault, it is the hotel's fault, and there is nothing that they can do to assist you. They indicate that they are "controlled" by the hotels and the hotels disagree with that. I should have read the reviews long before I ever booked with this company and I would encourage people to not use Booking.com for any reservations!

The refund/cancellation policy is not supplied until you actually make a reservation and they have your credit card information to "hold" your reservation. Even though the death of my sister prevented me from utilizing my one-night stay at a hotel, they indicated they would send my request to the hotel and I would have a response in a few days. It's been a week, no response, but I saw the charge pending on my credit card. I called the hotel directly, and they received nothing from Booking.com regarding a cancellation request from me. Despite an email I received from booking.com that my cancellation had been forwarded to the hotel property. Completely shady!

This was the worst service ever. We booked our hotel for 6 people (4 adults, 2 children aged 14 and 10) and Booking.com gave us a room with 4 beds. On the website there was an indicator that showed as a +2 that we presumed would give us extra beds. When we get to the hotel, we find that the hotel doesn't even give extra beds in the rooms. So Booking.com expected 6 people to share 4 beds. Not even a 10 year old can share the bed. The worst part was when we arrived at the second hotel that we had booked through Booking.com we had no extra beds again and had to pay for the extra beds. By far the worst experience we have had arriving to our hotels after a long trip.

Heartless customer service! I had a business meeting in San Diego, CA and used Booking.com to secure a room for a 2 day stay at the Fairfield Inn & Suites in Carlsbad, CA. I had a family emergency that involved the police and could not attend the meeting, but was not able to cancel the reservation due to the hectic nature of what I had to focus on for my family.

Scam. So basically this morning I decided to try and book a hotel for a weekend in May. I went on booking and it told me I will not be charged for booking. That's a lie because they tried to charge my card and it didn't go through. THANK GOD. It didn't go through because I didn't have enough on my card because I did not think I would be getting charged today! This is the one time I'm happy about my card being low (lol). On top of that there's a cancellation fee of 327 and I'm like really??? You can't even change your mind within 5 minutes. I haven't been charged anything yet cause I haven't canceled, nobody should book here though!! Just don't use it.

We used booking.com to find a hotel at Saltburn-by-the-sea. We were quoted £845 for a classic twin room on 24 Mar 2017. On Friday 31 Mar, after looking at the hotel website the same room was £685. I called booking.com about this & they sent me an email. I then sent them four emails within 24 hours, but did not receive a reply. I called them again on 1 Apr, they could do nothing, since the original cost was non-refundable. Also, have called the hotel if they could do something about this inflated cost. The hotel Brockley hall, will be calling me back today, 2 Apr. The staff at this hotel seemed more sympathetic than the staff at booking.com. At this point in time, awaiting for a result from the hotel. My wife and I, both over 65 years do not need this type of service that booking.com gave us. I shall get back to you with any changes to these events. Your assistance this matter will be greatly appreciated.

They don't even desire one star!!! So rude and not trustworthy. This website is unbelievable!!! I booked for my mom for a Korean hotel with my credit card info and sent message to the Korean hotel to ask if we can pay by cash when get there. They said they take CAD$. When my mom got there, hotel charged cash and REFUSED to give back changes and receipt, and asked my mom to LEAVE if want changes!!! Then I found out my credit card also got CHARGED, which is more than listed online!!!

Disgusting non service. I cancelled a booking within an hour. The hotel agreed to the cancellation without charge. Booking.com haven't cancelled the booking on their site. It shows as still current. Do not book with them.

Booking.com guarantees best price match. They don't. Booked into a hotel in Boston. Discovered that their online rate was approximately $100 less than the rate Booking.com got for me. Booking.com reneged on guaranteed best price match.

I went onto their website to book a hotel in Brighton and added the relevant date that I wanted to book. All the available hotels and B&Bs came up and when I found the one that suited the best I booked and paid for it. The confirmation came through and I looked at the name of the hotel (all good). I then received an email the next day saying that I hadn't turned up for my booking? I got in touch and told them that I had booked for the weekend but they then told me that I had not... I had actually booked them for the same day of the week that the transaction went through (wrong!!!).

Reserved booking on 26th July last year for 12th August where it was clearly stated 'pay on arrival' and booking was only to be taken by card of payment where it would be recorded for security reasons only but no collection was to be done till arrival. I went through the process of reservation where cancellation was free. Without my knowledge I was taken to a third party site for the hotel embedded within Booking.com site. I reserved by Booking and after two days I realized I could not book flight due to lack of sufficient funds. I checked my account I realized Booking had debited my account leaving me with limited amount to book for flight. My reservation was for the hotel in Spain for me and my family of eight.

Received an email from Expedia with a $50 per day discount the day before our trip. Spoke to Booking.com and asked for a price match. Told that they could not price match. They stated that the original booking, made 2 months prior, would not allow a price match. SCAM SCAM SCAM!!

Due to the bad weather in Queensland over the past few days I had to cancel my booking on the day of arrival, there was no way of getting to the GC from my current location. Neither Voyager Resort nor Booking.com are willing to even return 50% of the fees paid in advance. The hotel refer me to Booking.com and they don't even reply to my mails. I will not use them again, ever.

I booked a resort in Mexico for a family of 4 on March 2017. When we arrived at the resort we were told that the booking was only for a couple even though I clearly stated the ages of our kids on the Booking.com website. Anyway I ended up paying a 50% extra! I complained to Booking.com but they were pretty useless. My advice... don't use Booking.com.

I use Booking.com many times for many years. Their services is excellent. The only problem I found each time is the hotels rating score review. Some hotels that I stay in Philippines have a very high review score. This hotels are bad in many many things. How Booking.com give this hotel high reviews if they are not that good. Are the reviews not real? Or owners of this hotels make their own review scores? That is a big problem for customers using the web site. Thinking they will find a good hotel but is not that nice...

We used Booking.com to book 2 rooms at hotel Africa in Manitoba Mozambique in February. We were doubled charged. We contacted Booking.com when we could not resolve this through our credit card company. We contacted Booking.com, but got absolutely no response. Not sure I will use them again.

I booked a hotel on booking.com well in advance with flexible cancellation. A few weeks later I tried to cancel but I was not able to find any record of the booking on my account with them and I could not find the confirmation email. I rang Booking and they said there was no record of it on my account and that therefore the booking must not have gone through. I was left thinking that it was therefore fine but of course then I got charged for a no show. My credit card company would not accept that I was protected under their terms even though I had been charged through them. The hotel said I was a no show and I can understand that but I think the issue was with Booking.com whose system is not reliable. They are refusing to refund me. Has anyone else has this problem?

I went to Booking.com and signed up for a hotel advertised at $134. I took a screenshot of this price. I provided my payment information. The price I was shown after providing payment information was different, coming out to $153.07. I immediately called the company and requested the reason for the change in price. They claimed that the price did not include taxes and other things, despite what the screenshot clearly showing the price that was to be paid. They said that there would be a cancellation fee should I decide to cancel. Repeatedly a popup claimed that another user was about to take the booking. This creates a high-pressure narrative intended to make you buy in a hurry without thinking.

The cancellation policy is not shared until AFTER booking. As you're shopping around it gives the impression that you can cancel without incurring cost. I'm out $600 because of this. Very shady practices.

The hotel phone number that booking.com provided on the reservation confirmation was incorrect. We tried to cancel reservation due to an illness, and couldn't reach hotel. We called booking.com and they were supposed to cancel it for us. The hotel charged us full room rate plus the tax for the room. I thought it is illegal to charge tax for a service that was not used. Do not use booking.com. They have terrible customer service.

Made a reservation and specify the airport, this is for them to give us the nearest hotel available. However, upon looking up the location, it is not on the island and not even close to where we are landing. Called them within minutes and they said to rebook it so I did. I was surprised that after 5 days that I got charged for $2245.05 for a reservation that was canceled even after I have a reservation for a different hotel. Is there anything that ConsumerAffairs can do with this? Such a bad practice!

I book with Priceline for a hotel room at the DoubleTree hotel in El Segundo on March 10. The price for the room came up to $149. The next day I look at my bank account and found out I was charge $228 for my stay. I call booking.com and the hotel but all I got is the running around from both. 3 weeks later a customer service agent call the hotel. To his surprise they did overcharge me. Now I'm waiting 15 days before my money is put back on my card. I got nothing from the hotel nor booking.com for my inconvenience.

I reserved a room on March 8, 2017 for 3 nights in Marathon FL. I clicked on the reserve button on the 1st page which prompted me to continue on the 2nd page. On this page, I entered my credit card information and had to confirm it on the 3rd page. I did not authorize the charge of $541.86 on my credit card in advance (6 weeks) ahead of my stay. The website did not warn me this amount is non-refundable.

Hotel couldn't find the reservation from Booking.com. Stayed anyway. Double charged for the room even with credit card bill clearly showing both charges to the same credit card for same night. Booking.com and Quality Inn blaming each other, no one will take care of customer service. "Too bad you the customer screwed up." This is a greedy unethical system. Don't use a booking agency to book. Get hotel info and call hotel directly. Did this for the next night, got an awesome room in a beautiful hotel for great price - no double charge and wonderful customer service. Never again Booking.com!!!

In early March 2017, I went online at Booking.com to reserve a room at a hotel for March 20th. I made the reservation and the money was taken out of my credit card account. A week before the 20th, my plans changed and I needed to cancel my reservation. I called the hotel to cancel and they said I didn't have a reservation for the 20th. I told them when I had called Booking.com and they checked and said that I had made the reservation for the day I went online at Booking.com and not the 20th. So I was out the money. I then called Booking.com to resolve and they checked with a manager to see if there were any glitches in their system the day I made the reservation and came back and told me there weren't.

Just had our money stolen by Booking.com. Totally disingenuous website intended to mislead. When pressing the reserve button it automatically debits your card as opposed to holding the room. DO NOT get caught. DO NOT book through this website it is fraudulent. They have REFUSED to refund us. Please don't get robbed yourselves.

We booked a hotel in Phuket Thailand. We paid for 4 nights garden view. When we got there they had no garden view. The hotel placed us with a view of the noisy service driveway parking lot. We complained and after 2 days they put us in another room with pool view. We wanted to get our money back for the 2 first nights with the noisy parking lot view but Booking.com has refused us, giving us all their ** standard text explaining they could not do it. We had to contact Mastercard to do a seizure until this matter is resolved. You can sell something and place blame somewhere else. Own up Booking .com. Treat your customers with respect and do not treat them like cattle for the slaughter. BAD Company. Book thru another company.

I booked a hotel quoted in pounds sterling my home currency only to find that they charged me in dollars much higher rate than booking with hotel direct. And now have to pay wifi and pay months up front. Customer service awful. Don't book with this terrible company.

When I booked using Booking.com I felt they were not upfront or transparent with the specifics or policies governing the booking. They did not mention anything about this booking being non-refundable until they had my card number and the booking was done. That is the only time they mentioned it. When I realized that we needed to change our plans, I immediately called them that same night and their response was: Unfortunately there is nothing they could do. They were pretty much unapproachable and intransigent. Now I'm having to spend hours of my time litigating for almost 600.00 dollars for hotel services I never received.

I booked a hotel but cancelled the booking online well within the allowed time using the Booking.com website. I was charged £120 by the hotel who claimed I had not cancelled it. There was obviously a problem with the Booking.com website but so far they are refusing to take responsibility or refund my money. I am disappointed by their response and would advise people to be aware that they may well be charged even if they legitimately cancel the booking. I would not use this company again or recommend them to anyone else???

When I went to book the hotel, it said I would not have to pay immediately. It was just reserving the dates and the hotel room. After I put in the credit card info and hit reserved, it showed some kind of pop up box that said the hotel can now charge me anytime it wanted to. And so of course, it charged me immediately. I will never use Booking.com again. PERIOD.

I had a relative book a hotel for me. The reservation was supposed to be for NY but was erroneously made for New Orleans. The reservation was made over a month in advance. My card was IMMEDIATELY charged over 560.00. When I discovered the error I cancelled the reservation and was still charged 482.00 for canceling! I've been on the phone with them and the hotel for the past hour or so trying to get my money back. Booking.com is saying that the hotel has to refund my money and the hotel is saying that Booking has it. Now the hotel is saying that I need to speak with accounting but I won't be able to get in touch with accounting until the morning. Smdh. Never. Ever. Again.

On February 20th I booked a hotel for friends of mine using Booking.com. The price shown including all expenses taxes and VAT etc. was shown to be 880$. When I booked I then notice to be charged on my credit card balance 907.43$. After contacting the hotel and Booking.com agency and spending 20$ on international calls and making me wait to get any help and several mails with my Official Statements the customer service of Booking.com admitted I was overcharged, admitted that the change in price was not a result of currency exchange. However they stated they are not reliable or bear any responsibility for the issue. The email is still saved with me and they didn't even bother to try to make any accommodation.

I'm a regular with Booking.com and have always been satisfied. Have often booked cheap rates with no cancellations allowed and am very careful. Thought I'd booked a trip in May - and know I went on to the right date, initially at least. Tempting booking came up and I went for it. When I got the confirmation email I saw it was for March, not May! I canceled straight away - confirmation and cancellation email timed 3 minutes apart.

I went on to the Booking.com website to book two rooms. I entered the name of the hotel I wanted in the search box at the top of the page, found the rooms I wanted and continued down the page, filling in my credit card and personal details. When I arrived at the bottom of the page and pressed the "submit" button I was informed that I had booked two rooms in a completely different hotel (in the same general area). I contacted Booking.com to see if I could change it and was informed that the terms and conditions were set by the hotel. When I contacted the hotel I was informed that it was non-refundable and if I cancelled it would cost me £684. So I will have to stay in this hotel against my wishes. I still have not received an explanation from Booking.com for the strange workings of its website.

Warning -- Do not book this hotel!!! Management is horrible!!! All flights to NYC were canceled due to a blizzard!!! Mass transit was even shut down in NYC which is unheard of. We called Spain where the manager resides several times but never received a return call. When flights were all canceled 2 days before our trip from Texas to NYC, we began calling to explain the situation. When we finally got someone on the phone the day before we were scheduled to check in, they refused any sort of refund or credit for a future date. The arrogant manager only responded, "It's business."

Booking.com did not book the room I requested with the hotel. I booked 2 beds and a pet. The hotel knew nothing about my pet and the information they got from Booking.com was 1 queen size bed. After a 9 hour drive I had nowhere to stay as the hotel had no open rooms with 2 beds. Booking.com clearly stated my credit card would not be charged. It was to only hold the room, it was charged. I tried to call booking.com and sat on hold forever and never did speak with anyone. The hotel manager said this happens a lot with booking.com.

Booked room with Booking.com last night in Orlando at the Hilton DoubleTree. My American Express was billed. Hotel was sold out when I arrived. They sent me to another hotel that was also sold out. 11 pm no room. Had to return home.

I booked a hotel room for THREE people. The price was cheap, I found out later because their system automatically changed it to ONE person. I got back in and tried to change it to three but there was no way. I finally had to call the hotel directly and they confirmed it was only for ONE person - no wonder so cheap. Won't use them again.

I have used Booking.com several times. I always use the option of paying when we arrive at the hotel. Booked a room for May 2017 in March. Upon balancing my checking account, discovered that my account was severely in the negative. The hotel that we reserved was free cancellation, and pay when you arrive hotel. Well, apparently, somewhere on the page there is a little question mark that you need to click on that states that you can be charged, even though it states no charge to your card will be made. Called the hotel, they said that this happens often with booking.com. (They were very understanding) Made a call to booking.com, they were not helpful at all. I should have clicked on the question mark, per that employee that I was talking to. Needless to say, I will not be using Booking.com ever again.

I am writing a review to let people know about the awful ongoing experience we are having with Booking.com. We made a booking with the company 6 months ago, which was canceled almost immediately through their website. We went through the almost 2/3 step process and clicked canceled to see on the web page that it was successful. This past weekend, we received the first communication with themselves since placing the booking to be told it was a 'no show' and we were being charged the full cost of the hotel stay, which surmounts to £3000.

Used this to try and find a deal. Found a hotel about $25 cheaper than their advertised rate. (What they do is advertise your savings off the hotel's "rack rate" and not their current sales rates which are almost always much lower. Call the hotel first, find out what the front desk clerk or reservationist tells you, and then see what Booking.com tells you. That will give you the honest savings.) I made a reservation for the next day and thought all was okay. About 7 hours later my employer changed his mind about the meeting and I immediately called the hotel to cancel. Was told I would have to call Booking.com to cancel and they could not do so through the hotel. I went to Booking.com website and found it would cost the same amount as I had paid for the room to cancel the reservation! What a SCAM!!! In excess of 24 hours notice and they refuse to cancel for less than the cost of the room?

Like other people on this site, I found they are dishonest, not telling the whole story. I booked a hotel with cancellation being 3 days before arrival and pay at the hotel. When my reservation came through it was nonrefundable, the entire amount... over $1000, deducted from my checking account right then and there. And to add insult to injury, the room was cheaper on the hotel website. Booking.com didn't honor that advertised promise either... they do not make up the difference between their price and the cheaper price. No help from the Sheraton chain either with this... must be getting a kickback. Never again for Booking.com or Sheraton. Bait-and-Switch!

I booked through Booking.com and at the time of booking I did not see a no refund clause - but that was what I ended up with. That was not such an issue to me as I need the hotel regardless. Afterwards I found that the same rooms were offered for about $50.00 less for the three nights. I notified them including my booking number and then the runaround started. "Please submit all this information" - which of course they have since I booked through them. Then another e-mail with the request for additional information, prices with tax, inclusions such as free breakfast, type of room - all identical. I included links to 3 site - including booking - with the lower pricing and a copy paste of the total price snip-it. Then the rejection as the price was only about 1.00 different - yes - at the time you looked it was more, but it was less when I sent the request and for 2 days after. Be careful - last time I book here.

Made a reservation on Booking.com and cancelled 5 minutes later because it said it would be 2 miles from where I had to be the next day and when checking on Google map it was 51 minutes away. I cancelled and made a new reservation to another hotel and for my surprise got charged for the 1st reservation because it was not a full day before the check-in date. The website should have a pop out alerting clients of that. But of course they don't. It is easier to just make you pay and not even take advantage of the service. They rob you without weapons. Crooks. Never making a reservation there again.

Booked a deluxe room (Beach House Cabanas). Booking.com stated no money down, pay at property, free cancelation. What a joke and the property took 1 night a month ahead of time. Our deluxe room was 10x15 $200 a night. They price match. Another joke. They lie. Don't ever use this site!!!

I happened to flick through Expedia and found the same room for around £200 less. This was within an hour of having booked through Booking.com. So I contacted them to say the same room, copied the link to them, was cheaper on Expedia and made a claim against their Best Price Guarantee. My booking and claim were made on 5th March. Booking.com eventually looked at Expedia and responded on 8th March. They said it wasn't the same room, so no valid claim.

We agreed with the hotel to pay 14th March over the phone to The Wellesley hotel in Great Yarmouth. They tried to take the early. It was declined of course as we had set a date with them to pay a month in advance. They canceled our booking and then said because we couldn't get the money on 5th March and charged us £72 and would not refund it. I contacted the hotel and they wouldn't talk to me. Con artist!! I protested to both Booking.com and the hotel (more the hotel as I believe they was at fault) but Booking would not help at all. Never never book with this site!!!

I booked through Booking.com and when I confirmed my reservation the price went up $200. Which is not what I agreed to. When I looked again for the same hotel two days later the price went down $300. I called to get the lower price and I was told by customer I had to send link where I found lower price and they would contact me 24 hours later. Not only did they not contact me after I sent multiple emails and called several times only to be hung up on multiple times by customer service they have failed to reimburse the difference in price. This is the worst site around. I will tell everyone I know never to use Booking.com.

I booked Lebua at State Tower in Bangkok via Booking.com. The terms of the booking were no upfront payment required and free cancellation up until 3 days prior. The booking was made in March 2017 for a stay in August 2017. The day I made the booking the full amount of $2040.00 was deducted from my credit card. Despite numerous emails and phone calls, I've had absolutely no assistance whatsoever from Booking.com on this issue and Lebua said "sorry for this error, we will refund your money in two to four weeks". This is completely disgusting and totally unacceptable and contrary to the T&Cs of this booking. I have since been charged a further $61.00 international transfer fees and will likely incur interest on this amount. DO NOT BOOK YOUR ACCOMMODATION VIA BOOKING.COM - you will get no assistance and they take no responsibility. AVOID LEBUA AT STATE TOWER.

A lesson: Just remember that booking with any third party site like Booking.com, you may not be entitled to some of the perks from booking directly. For example, on this trip we were not entitled to the free breakfast at our hotel in Leon Mexico and in Houston Texas we were not entitled to the reward points for the Choice Privilege hotels.

If you book on Booking.com, look out! After receiving my confirmation for a 7 days at a Albergo Villa Edy for next June, I discovered the reservation could not be canceled. My understanding while booking, was that I had that option. I immediately called and asked them to cancel, because obviously I don't want a non-cancellation room reservation. Booking.com says it is not their problem. They are trying to pass it off to the hotel, saying it is hotel policy to charge my Visa immediately for the entire stay (4 months out for $1080.00). Booking.com needs to be cited for their deceptive practices and their refusal to stand by their customers. In this case, they didn't even contact the hotel for 9 days after my phone call, explaining the problem. Thanks to Booking.com I am presently out $1,080 for their misleading website!!!

I just booked and it showed I could cancel till 3/24 and after I booked it showed non refundable!! What a rip-off. It should have been very clear that this was not refundable. I booked the room in case my sis has surgery and now am stuck with a room that I may not need for $225.

It clearly is booking.com web problem, why it will pass to the hotel, why they forced hotel to change and fit they want Instead of taking care by the self. Really disappointed and never use booking.com again. They will keep losing customers in case their attitude is keep on like that.

You have no problem taking a booking but to cancel one is impossible. I can't do it online or by phone -- I waited for 20 min for someone to answer. This is a scam to force people into booking -- you never plan for anyone to cancel. I will never use this website again and will complain on Facebook.

When using Booking.com I made sure before booking that I wouldn't be charged before we got there. It says no prepayment necessary, I even screenshot it, after I got a declined message from the hotel through my email. The hotel was completely rude about this and said I was wrong, I said "No ma'am I have the message saved." She said "Well that is an issue with them not the hotel." Either way something is messed up with their system.

The site (Booking.com) said if we cancelled by a certain date, we would get full refund. We cancelled 3 weeks prior, but they kept taking us round and round. They did not refund the money even though we had cancelled our trip to Mumbai (Novotel Hotel). Never trust this site. They are crooks.

We were recently left street homeless in Portugal due to a last minute booking that was cancelled fraudulently by Booking.com by claiming that our bank card declined. When we made inquiries with the bank we found out that no attempt was made to take money from our account. To make matters worse, the foreign customer service advisers we spoke to hung up on us three times after speaking to their supervisors by pretending they could not hear us over the phone and one even kept laughing at us and refused to let us complain about her by saying she will not pass the phone to any manager. They must be banned - as they do not comply with English Law.

This site is a total scam. I'm celebrating my friend's bachelorette party in Whistler in less than two days at a nice townhome we reserved through Booking.com 5 MONTHS ago. At the time of booking, since it was so well in advance, there were plenty of options to accommodate the 6 of us but we chose this particular rental via Booking.com because it was spacious, perfect location (short walk to the Village), a nice, newer place, AND had a hot tub. These were the non-negotiables and I'd like to emphasize that at the time of booking, there were plenty of options meeting all this criteria.

I booked a non-smoking room and received a confirmation as to such. When I arrived they had booked me into a smoking room. They booked me into the smoking room because that's all the hotel had. Even after they booked it they sent me the confirmation that I had a non-smoking room. Customer Service said it's only a suggestion that when I arrive the hotel could give me a non-smoking room if they had one. DO NOT BOOK WITH THIS COMPANY! Use them to find rates then call the hotel. That way you will get what you book.

I booked an hotel via Booking.com. There was no mention of the type of Hotel I was booking. Once we arrived at the hotel it was revealed it was a GAY ONLY Hotel. I tried to contact Booking.com customer service and no one ever answered the phone. I did not stay at that hotel, in fact I was stranded. What is more disgusting the Hotel is charging me for the room and Booking.com say there is nothing they can do.

Two couples were travelling together, and my wife used Booking.com, a branch of Priceline.com to reserve two rooms. When we checked in, we told the clerk we were there for the reservations under my name. I paid for my room with my credit card and the other couple paid for their room with their credit card. A Booking.com customer service said I would be charged for that reason. I was also told by the hotel manager that he is forced to report it as a no show to Booking.com as he has no alternative. He also told me he has to pay 20% of the room to Booking.com and that I would have been better off to call the hotel directly, as he could give me a better price with other discounts.

Booking.com had this Haven Hotel listed at a slightly better rate than the hotel itself. Had a late flight into FLL, 1:00 in the morning late, heading to Key West in morning. I specifically checked late check in (1-2 a.m.) AND e-mailed hotel. Bottom line, no one was at hotel when I arrived and both Booking.com AND hotel refuse to refund my money. I was in FLL, a 56-year-old woman ALONE with absolutely NOWHERE to stay, all nearby hotels had no vacancy. Ended up in a motel 6 at 3:30 in the morning!!

I have had continuous problems with this site. They do not give correct information when advertising and this only becomes available after booking is made. This is a very dishonest and sharp practice. In July of this year my 17 year old daughter booked a hotel through them in London. The hotel was paid for in full on booking. However, when they got there late at night, only then were they informed that a 200 Euro deposit in addition to what they had already paid would be required. This left them in a very precarious position with no funds. There was no mention of this on booking or when hotel was confirmed.

Booked a room in South Carolina. Booking.com advertised at $49 per night. Booked it for 2 nights and they charged my credit card $175 due to a 38% fee, 11% tax and one-time charge per night of something else. This is a ** scam site. Don't use it. You won't know the real charge until it hits your credit card. And conveniently, the fee to cancel is larger than what you thought you were actually paying for the booking in the first place. I will never use this site again... AND NEITHER SHOULD YOU! They are thieves!

I made this account just for this review, because I am so frustrated and really want to try to save others the hassle of dealing with this online booking agency. I booked a condo in Florida using Booking.com, got a great deal and was so excited. Then I got an email saying that my card was declined twice (with ample money in my account) but that my reservation was still confirmed, but that I needed to update my payment information. I also noticed that in the email that it was a foreign transaction from Netherlands. That seemed odd to me.

Booking.com clearly advertises that they will match competitor prices for the same room that is booked. We found a competitive rate at the hotel's official site that was 15.00 cheaper per night for the same category of room, with one difference... It had queen beds rather than a king. There were also larger rooms priced at the same rate we paid through Booking.com. I filed a price match request with Booking.com and it took 2 days to receive a "denied" response. I called Booking.com and explained the situation to the customer service rep who was not willing to match the price, so I asked to speak to a Supervisor. I was put on hold for about 10 minutes, at which time the customer rep replied that they would give me the larger room for a more expensive price that what was offered on the Hotel's website.

As I am typing I am about to spend a few hours with my son sleeping in the rental car. Best Western gave my booking to someone else. Booking.com did not sort it out. The clerk at the desk recommended a roach pit hotel. I WILL NEVER VISIT BOOKING.COM WEBSITE AGAIN. I WILL NEVER STAY AT BEST WESTERN. TRIVAGO or HOTEL.COM has never given me these problems. Weekend ruined.

I booked my reservation with Booking.com and received my confirmation. Called the Hotel to ask for early check and they couldn't find my reservation. Booking.com portal no longer shows my reservation, it mysteriously disappeared. Tried calling Booking.com and waited over 30 min on hold and each time and they drop the call and never answer each time I call! I emailed customer service and no response. In my opinion this is fraud! Stay away from this site, it's not reliable.

This is very poor company to deal with. First I had book the wrong date and call less than 6 hours later when I realized I had the wrong date. They told me that I will be penalized for making the change and it's the hotel that is penalizing me. Then their site said that they will price match and they don't. They told me they had to check with the hotel to see if they will agree to the match. They put me on hold and came back and told me they would not because I had to move date. When I asked them to just cancel my reservation they said I would be charged anyway and that I would be charge for two night versus my one night reservation. I was forced to keep the reservation so that I wouldn't get charged twice. I WILL NEVER USE THE COMPANY AGAIN THEY ARE SCAM ARTIST!!

I just attempted to use the price guarantee on Booking.com, which has five requirements, all of which I met. I submitted the claim and followed up with a phone call. After sitting on the phone with one of their reps for 30-45 minutes, mostly waiting on hold, only to be told that the price guarantee wasn't going to be honored because they didn't have enough knowledge about the taxes applied by the competing site.

My wife booked a hotel in SLC for one night same day 16th Feb online at $51.00. I get to the hotel and the reservation was made for the 16th of March. We called to change but they said if they fix it the dates it will cost more. We clicked for 16 Feb not 16 March. SHADY!

DON'T USE THIS WEBSITE. As my name states, ** YOU booking.com. The same as everyone says. Hidden fees. Hours of runaround between them and the hotels. Customer service does NOT exist. They will take your money, good luck getting it back. Don't bother trying to get the hotel involved. They're in on it too usually. Just save yourself the headache, frustration, stress and anger and just use a different site to book. Seriously. You may as well light your money on fire and yourself while you're at it because that is what you'll want to do after spending six hours trying to get your money back.

Absolutely and utterly disgusted with Booking.com for their 'false advertising' of hotel prices in Sri Lanka. Used website & got price in Australian dollars and confirmation came through in Australian dollars. HOWEVER when we came to pay it was in US$!!! Disgusting, disgusting, disgusting. Will never ever use this company again. We are taking it up with Australian consumer affairs on our return. WARNING. WARNING. WARNING. Cannot stress this enough. Will be spreading this far and wide.

We rented this apartment for nearly three weeks. The owner was rude most of the time, especially the day we left as he came into the bathroom with my wife showering because we were 45 minutes late leaving the apartment. We obviously paid the full amount upfront. Booking made it impossible for us to leave our rating on their site. They repeatedly answered from local reps in Eastern Country that nothing could be done for us to report. The lesson is that do not believe the Booking.com ratings. They are intentionally filtered to the taste of the owner of the hotel.

Reserved two separate accommodations with booking.com. In the one instances the full amount of the accommodation rate was deducted from my credit card months before my arrival date, and despite this not being the agreed terms of that booking. Then when we arrived to book in the Distinction Hotel in Rotorua had us booked into a different room - instead of a room with 2 queen beds which we had booked and paid for they had us reserved in a room with 1 queen and one rollaway bed. Even though I showed them the booking confirmation printout that Booking.com had sent me, the woman behind the reception desk refused to accept that we had reserved and paid for a 2 queen bedroom, and she argued loud and hard with us on this point. She then wanted to put us on the 5th floor when I had e-mailed the Distinction Hotel specifically requesting ground floor or closest to level, and they had replied saying they would try and do this for us.

Booked thru booking.com for Howard Johnson's St Augustine FL for 3 nights, could only stay 3 hours had to go back to work. I called HJ that afternoon after leaving and booking.com when I got home same day, was charged for all three days and they keep telling me it is the other's responsibility. This is nothing less than stealing. Have made several attempts with both parties.

On January 12 we booked The Mafolie Hotel in St.Thomas Virgin Islands through the Booking.com for four nights. Per Booking.com website the cancellation was free until April 24. We canceled this reservation a week later due to the changing our itinerary. The hotel charged us $260 which is not refunded. We informed our bank to dispute these charges based on the free cancellation policy of Booking.com. A month later money is still outstanding for the hotel.

Booked two nights at Sheraton Hotel in Atlantic City NJ using Booking.com and then needed to cancel one of the nights. This was done more than a week prior to the reservation date. Booking.com advised that it's Sheraton's policy not to refund any money on cancellations. I called The Sheraton and they accept cancellations with full refunds up to 24 hrs in advance. It's Booking.com policy that they provide no refunds for cancellations. There is no need to use this third-party reservation service. Not to mention it is impossible to find a number to try and speak to a human being.

I booked a hotel with Booking.com, I was sent a confirmation number, and I packed my bags. I just happened to call the hotel to ask if they had a gym, and they said there is no way I was getting a room because they were sold out and booking.com does this all the time. So apparently when you book with them, it isn't a guarantee you will get a room even after they have told you it's confirmed. That is ridiculous!!

After booking a "3 night" stay in a motel through Booking.com (with a free cancellation policy & no deposit) we changed our plans & needed to alter our stay from 3 nights to "2 nights". Well, called the Motel initially and were told had to go through Booking.com directly... Called number listed initially & after holding for 10 minutes, followed the prompts on how to get onto their website (easily), or email (easily). You are able to change dates on their website using your booking number & pin. However, I tried this at least six times in 24 hrs to no avail - it gets so far then "hangs".

I had bought a night for last weekend for a B&B in Niagara Falls (Niagara Grandview Manor) for my husband for his birthday. We were so excited to go as the pics on Booking.com were so beautiful and we have 3 kids so hard to get away for us. We arrived at the B&B and we're told that we were not staying there that booking.com advertises the main property only not the Nataya where we ended up staying two doors down. Which was very disappointing for us as it was NOWHERE like the B&B we purchased. Their prices were wrong when we checked out. It was more than what I was given online. This was my first and last experience with Booking.com, our vacation was totally ruined. We were not offered any compassion. In fact they will not even return my emails or calls.

Be WARNED... When my wife and I travelled with 4 kids for 7 weeks in Europe recently, with arrangements for accommodation through this website, we were annoyed to deal with: apartments recommended by booking.com as suitable for 4 kids and 2 adults, only to arrive with fewer beds and being required/ripped off? to pay for additional beds (e.g.Dubai). Despite booking for 6 on booking.com, linen was on many occasions only provided for 2, 3 or 4 persons, leaving us without towels etc (eg Dubai). Being charged twice for accommodation on arrival (eg Dubai - still seeking my refund). Various locations without TV or internet - despite listed as a feature of the room (e.g. Tallin in Estonia).

Booked Central station Deluxe Apartment in Sydney for 3 days 2 nights stay on Booking.com and the owner didn't turn up no matter how many times we called and message her. We're so frustrated and tired at the same time so we forced to get another backpacker hostel on the spot. After the trip we email to Booking.com and its staff called us to apologize, then started to point out that we did wrong as well because of the payment thingy and questioned us that why didn't we call to Booking.com on the spot to get their assistance? They didn't want to make any compensation as the hostel we got is cheaper than the Central Apartment we booked on their website. Also, they told us they won't block the related apartment from doing business on their website as well because there's no complaint regarding to that apartment before and because of our single complaint, they couldn't take any action.

Booking.com customer service is one of the worst as whenever there is an issue especially change my booking, they do not take any responsibility rather than passing it to the hotel and mentioning that it is the decision of the hotel. Remember that we book on booking.com and not with the hotels directly.

2 weeks ago my son decided to use my credit card to book a hotel in Washington for 3 days with his friends. Well, we didn't find out till a few days ago when we tried to book a hotel for this spring. I immediately canceled it only to see that I would be charged $515 cancellation fee. I called booking.com and even though I was on the phone for eternity they told me I wouldn't be charged. Such a relief.

No honesty in price published! When I searched for the hotel I wanted, Booking.com appeared to have the lowest price as compared to Agoda. After booking, I felt cheated because the 16% tax on fees are excluded! How can they publish lower price and charge to our credit card a higher total price? This is ridiculous. I will not book for Booking.com and Trivago ever again, and I will share my bad experience to all social media.

I recently booked a room with Booking.com and tried to cancel online well within the cancellation period. Their site wouldn't let me cancel after pressing the cancel button. I got no cancelling email or confirmation notice, but still assumed it was cancelled. Evidently, it wasn't because I got billed for the motel room as a no show. The website didn't let me cancel. It's like Hotel California, "you can check in but you can't check out". I'll never use them again.

Will NEVER use Booking.com again. Extremely poor company to deal with. We had issues with our booking - booked for 7 people only to find when l arrived at the hotel it was only booked for 4... Booking.com were rude and unprofessional on the phone when we called to cancel our booking as we were unable to pay for another room as was expected. They refused refund and would not even listen when we queried how and why the booking was so wrong. As Booking.com is London-based we were charged over $20.00 for the call.

While booking an apartment in Chicago, I wanted to hold it and put down a CC, which they were NOT supposed to charge, but they charged the whole amount the night I booked. I found out that it was the company that was using Booking.com to book their apartment, that does charge IN FULL. WHAT A SCAM. Now I have to wait a week to get my money back. SOO frustrated!!!

We booked 3 rooms at 2 different hotels in Ocean City, MD through Booking.com. We ended up cancelling all reservations at both hotels due to a change in plans. Almost immediately we were refunded the first night charges from the Howard Johnson, Ocean City. Our Princess Royale booking, however, is still charged to our credit card at nearly $1,000 with no resolution. Booking.com tells us to talk to the hotel and the hotel tells us to talk to Booking.com. Customer service on both ends has been horrible. I will never use Booking.com or a 3rd party agency again and have made sure family and friends are aware of the problems and risk as well. Don't use a 3rd party - the rates are not better and booking direct is MUCH better customer service!

I used Booking.com to book a hotel and a few days later canceled my reservation with no cancellation fees. Cancellation was done 3 weeks before I was supposed to arrive. A month later I got my bank statement and $66.30 was taken out of my account. The money was taken out of my account after the date I was even supposed to be in town. I am now in the waiting process to see if they will reimburse me the money they stole from me. If you use this company please keep an eye on your credit card or checking accounts. I am proof that they go in later and take money out.

Canadian in Alberta booked hotel in Guelph ON hotel through Booking.com for 6 nights. They booked the room twice and charged my visa twice immediately. Also charged $20 fee twice. All charged in US dollars. My complaint was referred to reservation.com. They refunded $660 of the $736 they took from my account. The room rate was posted in Canadian dollars. BTW, the hotel was fine, friendly and accommodating. The booking companies use multiple names and refer you to multiple numbers to complain. They can take my money instantly but claim 30 days needed to correct errors. These booking companies are deliberately misleading and confusing consumers. I want/expect my charges to be converted to Canadian dollars and a refund of the excess US dollars they took from me. They did not refund the 6th night that I cancelled 4 days earlier despite free cancellation notice. I will never again trust or use these fraudulent booking services.

Booking.com responded and said that I would be getting a refund for the extra amount the hotel charged me. I'll update this again when it actually happens.

Just booked a hotel with Booking.com. The company confirmed my booking price and dates of my hotel. I was over the moon with my holiday. That didn't last long due to Booking.com telling me the price was wrong and hotel wasn't even open on the dates I asked for. All you get from them is "please read our terms and conditions." In other words booking.com can get your holiday wrong and wont do anything about it. How can you trust this company with your holiday.

I have booked early in January, for a March visit, with a hotel in Sicily. I wanted to cancel in late January, but was turned down as the hotel had warned no refund. I did not see this. However I tried to cancel, and then received notice from Booking.com, to say the hotel would move the dates if I wanted to do that, but would not return my £500. I accepted that and informed Booking.com that I will have to take the dates offered. They say today, that if the hotel doesn't confirm my acceptance then I may not have a booking. I have asked them to confirm the booking, but so far they say I must ring the hotel in Sicily myself. I have asked them to contact the hotel, they have not replied.

I had booked a hotel using booking.com and cancelled. As per policy I was supposed to get complete refund, I tried contacting the hotel directly. They did not give any positive response and hence tried contacting the booking.com customer care, but for my surprise 2 of the numbers giving on their website for india does not work. One is always switched off and other is not reachable at all. My request is please do not use booking.com as they are a big time suck. Also after multiple calls and pleading I got refund from the hotel and that too not full refund as claimed by both booking.com and the hotel (cheats).

We booked with them for a vacation home in Palm Springs. We canceled, within the cancellation agreement where they will not charge us... However, Red Awning is the company they use for the transaction payments. Red Awning charged us 10% of the money they have already taken out. They said, that it was in our contract (fine print) that we had only two hours to cancel after booking, in order for the 10% transaction fee not to be charged. Never Again! They use two different parties that give you the runaround, TurnKey and Red Awning. This makes it very confusing when it comes down to canceling your reservation. NEVER AGAIN!!

I'm trying to book 4 rooms for 5 people. We require 4 separate rooms with bathroom facilities for each room. When I found Journey Home I thought I was booking a house with multiple rooms and bathrooms, not so. The only way I could get a phone number to enquire about the rooms was to book for our one night. On calling the number I was told we had booked 2 rooms with a shared bathroom for an outrageous amount of $600. The information on the site is misleading and confusing. I cancelled the booking the same day I made the booking so now they are telling me it will cost $420. I don't think so. What they offer is not what I require. Other people making a booking must be aware of this misleading information.

We found what we thought to be a good deal for a hotel in Rome - good price and hard to find something close to the city centre in August. A few days after we booked, they contacted us and said there was a misquote and the rate was actually THREE TIMES higher than what we were quoted and that we reserved. While we realised there was no obligation for booking.ripoff to honour prices quoted, it was going to cost us to cancel so we thought at 25% discount for the room would be a good compromise. Chimpanzees at the other end said they can't do that. We're not sure where we stand for the cancellation fee but if they weren't willing to help us, I'm pretty sure we'll have to eat it. There are plenty of booking agencies. I have never had a problem with any of the others. You can bet I'll be watching the links and make sure we're not booking through these scumbags.

I booked a room for a Saturday night only to realize that when I said "hotels in... town" it gave me "nearby" towns and I booked a room 30 min away from where I needed to be. I canceled the room 4 days in advance. It said cancel now for $$ amount. Ok, I get charged a small fee, no problem. Well, big problem. The amount you are cancelling for is not the refund, it is what they are charging you! That is not clearly stated on their site. Not only that, but if you try to reach them you will wait 30 minutes to get a representative who does not speak English well, who is extremely rude, does not listen, and talks over you. DO NOT USE THIS SITE!!!

Booked a Hotel (Macdonald Golf Hotel, Whitchurch) advertised as "including breakfast" then after booking told it does not and will be charged an extra £20 per person. Booking.com refused to assist or to refund my money. Better to use this website just as a search engine and then book direct or through a different website. No customer service or will to admit they got it wrong.

Booking.com has listed substandard properties on their website with high ratings. We ran into these properties twice in Istanbul and Booking.com refused to refund the money even though we did not stay. One of the hotel, Grand Hotel Palmiye, proudly displayed Booking.com rating but when we were shown the rooms their bed sheets were filthy with large stains. The hotel manager was embarrassed when I told him how bad the sheets were, cancelled my booking, gave me a receipt showing cancellation.

My mother died 1-16-2017. Booking.com showed a price of $72.24 per night plus tax for Super 8 in Springfield, Oregon. I booked this room from 1-20-2017 to 1-24-2017. Not being in the frame of mind to calculate the exact cost with tax, I didn't pay attention to the price in the confirmation email. I did however check my online bank transactions and only saw "pending" for the room charge. Finally when I checked out I got a printout that showed $84.99 per night plus tax. I was on and off planes all that day so I didn't have a chance to make phone calls at that moment. The next day I was given the run around between the hotel and Booking.com each saying to call the other one...

I booked two rooms for two nights [check-in on 30 Dec & check out on 1st. Jan 17] for Rs. 7696. By providing details of my credit card at Jagdalpur Bastar, where I went to celebrate new year [Booking date 23/12/2016]. Booking number was ** PIN code **. Booking.com gave me confirmation status at STARiHOTELS, Geedam Road, BlackHawk Industrial, Jagdalpur.

I booked a Safari through Booking.com for the 29/12/16 at Mara Concord Game Lodge, Talek, Kenya. That was done alright. There was going to be 4 of us going 2 children aged 1 and 11yrs and their mother. Her brother offered to drive us there and would go back home to Nairobi that night and pick us up the following day. He imputed the address given into his sat nav and we set off at 10am on the 29th December 2016. We followed all the directions that was given to us via the sat nav. No problems until at approx 6pm when the road/track seemed to go on and on and no signs for the Lodge. We stopped in a couple of villages for help and no one had heard of Mara Concord Game Lodge. We tried calling the numbers which was on the booking for sent via email and none of them went through and just came up this number does not exist.

Booked a hotel then found it 30% cheaper 5 min later. Called them to get the price matched and they said that because our booking was non-refundable then they couldn't match it. Our booking confirmation email stated that they WOULD match the price and so did the webpage with our booking details. Complete false advertising.

Horrible experience. The reservation stated my card would not be charged and a 48 free cancellation. I canceled to reschedule but the resort charged me and booking.com said they want bank statements from me and how it will take 7 days. They refused to contact the resort as I tried but the resort has lousy customer service and can't get a reply to email and phone calls. Booking.com tells me this resort has a habit of charging people in error... THEN WHY DO YOU DEAL WITH THEM? Duh. Using this site was a horrible mistake as I am still wasting time and energy trying to get refunded and obviously will need to dispute the credit card charges.

I recently booked a reservation based on the banner claiming no charge and free if you cancel. When my plans changed and I canceled two months before the trip I was presented with fine print saying the "No refund allowed".

We booked this apartment for Sept 7th until Sept 14th as we have a family wedding. We booked it through Booking.com. Booking Number: ** Pin code: **. We booked the apartment in October. We noted that 763 euros were taken from our account after booking. The following day we cancelled the booking because we needed a larger apartment to accommodate additional wedding guests. We found to our horror that only 534.10 euros was refunded. That meant a total of 228.90 euros had been retained as a cancellation fee, some 11 months before the booking was to have been taken up and 24 hours later.

I booked a hotel in Bogota through Trip Advisor and was sent to Booking.com. I trusted the low price guarantee and so book a non-refundable price (about $500 for 5 nights). Out of curiosity I went to the hotel (DC84) website and found the same room for $200 less. I called Booking.com and was told was SOL because I had not read the fine print on non-refundable prices. I have used Trip Advisor many times but will never use them again (nor obviously booking.com). I should have read this site first, so guess learned a $200 lesson. DO NOT USE THEM.

The property La Iguana De Oro, Puerto Vallarta that Booking.com boasts as such a positive rating is a joke. This place has no signage, it is located on a main bus route and noisy all day long with the smell of diesel. At night it is situated above a nightclub, Wet Dreams, it is rocking until 3 am. How this place is rated higher than a 2 star is amazing... but a tragic and epic ** rating promoted by Booking.com. So we all learn, but I however will never, ever use Booking.com. They are dead to me. It is impossible to see these negative reviews on Booking.com unless one asks google.com. If I have to check with Google, I don't need Booking.

I will never use the Booking.com service again. I make a reservation for a hotel in Cancun and was charged for the first two nights when I tried to cancel it. The reason I made the reservation in the first place was because of the free cancellation policy. It turns out when they said "free cancellation until January 19" what they really meant was "free cancellation until 12:00 midnight of January 18." Hours on the phone later and still no resolution. Terrible service. And I'm paying $500 dollars for a room I can't even use. I will never use this service again.

Booking.com do not carry out any checks to ensure the property being listed is allowed to be so the 'hotel' you're renting could actually be the spare room of a rented property, which is of course fraudulent. You also cannot complain to Booking when you discover this as they simply say 'it's the responsibility of the person renting out the property' which is of course true but once Booking have been notified you'd expect them to at least request confirmation that the person renting the property is the legal owner. Booking won't do anything until they're presented with a court order to remove the property, by which point there could have been people who have booked a stay and turned up only to find that this property is now locked as the tenant has been evicted due to their illegal subletting. Suffice it to say, Booking do not give a ** about the people booking through their website.

I booked through Booking.com to go to Shreveport. I canceled my reservation and got a confirmation of cancellation. They still charged me $49. I should have booked straight through the hotel for free cancellation. Also, I should have known when they had 1300 1-star reviews! Never again!

I booked a hotel room for my kids in Sydney Australia. Totally waste of time and money. When I contacted Booking.com they didn't want to help. Worthless people. Don't even bother yourself. Bunch of liars. All of them wants to get your money and that is it.

Extremely disappointed with Booking.com. After booking with Booking.com and quoted a rate for 8 nights in Kaui, I specifically booked the deal for 4 adults / 8 nights. I thought I should contact the resort just to make sure my reservation was accurate as this was my first experience with Booking.com. The resort confirmed my reservation and they emailed me the confirmation. Upon reviewing the confirmation from the resort, there was a drastic difference in price than what was quoted & confirmed by Booking.com.

Went to hotel. Door had been kicked in. Dead bolt would not work. You could see daylight between the door and the door jam. I went and got the desk guy and he followed me to the room. I showed him. He just said "oh ya" and walked off. I followed him and he walked over and talked to someone in a car that had showed up. I went back to the room because it was dark and I was alone out there. He came to the room and handed me two towels and told me to close the door on them and that would close the gap. I said "what?" and he walked off. It was late. I was scared and really frustrated that he was not taking me serious so I went back up to the desk and asked him if they had another room we could move to. He said no. I did not know what to do. So I shoved suite-cases against the door.

Booking.com website inaccurately informed us on the first page of the Crowne Plaza (Auckland) booking site we would not have to prepay and that there would be no cancellation fee (if we had to cancel the reservation). Once we booked it however, somewhere on that busy website, it completely reversed the original web page statement. We did not notice this. I don’t believe this is an accident but an intentional action to mislead customers.

I booked two rooms with Booking.com on 6th January for 4 nights going to Spain on 9th February. After booking I realised that is one hour later in Spain and tried to contact the B & B numerous times to let them know that I will arrive one hour later (via phone, email, WhatsApp) with no reply. I started getting worried as I am a lady traveling by myself in the evening and these people didn't reply to me. Finally, after a week with no reply I complained to Booking.com and they said that in order to cancel my booking I need to pay the whole amount for the four nights, when the only reason I wanted to cancel the booking is because of the bad customer service and the insecurity and worry they caused me.

Booking.com which is part of Priceline.com are a bunch of thieves. I booked a hotel through them and they had quoted me one price online and then charged me almost twice as much when the transaction was processed. Then they want to charge me almost 50% of the fraudulent amount as a cancellation fee. These guys are thieves. Avoid priceline.com and booking.com at all costs. You will be drained of funds. Booking.com are thieves.

I booked 2 hotel rooms for my friend, myself, and our daughters. I booked rooms that said REFUNDABLE and FREE CANCELLATION UP to the day before our reservation. It also said pay when you get to hotel. The SAME DAY I reserved/booked the rooms I tried to cancel. They denied me telling me the rooms were non-refundable. They continued to tell me that the rooms were non-refundable. Booking.com stated the same. They said they would call the hotel and ask them. They called the hotel "Best Western" in Lanham, MD and then reiterated to me what the hotel had told me previously. The booking website/design, confirmation email, and cancellation policies are CONVOLUTED, SKETCHY, and PREDATORY. My debit card was charged for the 2 rooms.

I have booked hotel larica inn in kolkata on 12/01/17 to 17/01/17 for 5 nights with booking.com but when I reached there the hotel refused to provided the room to me, I called on the phone no. which was provided in confirmation but he doesn't receive my call and I rang that several times and I also called on booking.com customer service no. but that shows the no. is out of service. The booking.com cheats me in this way. I will sue a complaint in consumer court against the booking.com.

Had a problem with a hotel found on Booking.com. The Devi beach resort in Kovalam. They over charged me 200 pounds after agreeing a private e. Sent all relevant documents to customer services of Booking.com and told them what happened with evidence. Now Booking.com refuse to look into it as I didn't use credit card. How bizarre is that.

A horrible experience, almost three hours on the phone. Everyone I called told me to call a different number, everyone said something different. Gave me the runaround. When I book it had the price in one font. In a tiny font it had a $100 cleaning fee that you didn't notice until the final bill. I called in less than 12 hours and got the runaround. After three hours I was extremely upset. I never sign a contract. I wouldn't even give it one star. I consider them dishonest.

Canceled the booking before the deadline but they still charged me. No problem so far because ethical businesses refund such glitches. But they didn't bother to reply even a single email in the last ten days.

My wife and I stayed at the holland court hotel in london close to the olympia centre. We booked a double room for 72 euro. The room was poor but as we were staying for 1 night we didn't complain. On arrival we were asked to pay with our laser card which we did. On returning to Ireland my wife noticed that a second amount had been taken from our laser card for the amount of 172 euro. I assumed that this was an error and contacted the hotel. The receptionist told me that this was the correct charge for the room. I explained that we had booked through booking.com and had paid for the room on arrival. She asked me to call back in an hour and she would talk with her manager.

I used Booking.com to book hotel in Galveston, TX. I checked around to see if I was getting a discount. No, I got market price. Plus there was a debate with them about the day I was checking in since I would be arriving at 2 am. They wanted to charge me 2 nights. But I thought a new day started at midnight. Not true with any hotel. Using booking websites are not worth it since they have can add hidden charges that are unexpected. If you cancel your hotel, then you not only owe hotel, you owe Booking.com too.

I used Booking.com for my recent Taiwan trip during Christmas in December 2016. The information of the hotel was wrong and because of that error, the local driver I booked for the whole day tour was affected. My driver had to drive me to the hotel which is very far from my tour destination. This made me incur much additional expenses for the additional distance. I was only informed of the error on the day of the hotel stay via email that the informations stated in the website was wrong. As I was on holiday I only get to access to wifi on designated locations, so I only saw the email very late and I could not cancel the hotel stay as I need to cancel 1 week before.

I had a booking with Paripas Patong Resort, which was so looking forward too. My son came down with severe flu 2 days before & so I tried to contact them through booking.com to delay the trip for 2 months (airfare had already agree). They say, "No, can not. You will pay full fare cancel." This is the WORST customer service ever. AVOID both Booking.com & Paripas Patong Resort.

This is the worst experience one can ever had on his vacation on New Year eve. I had a booking on 31.12.2016 in Marron Sea View Resort, Palolem, Goa, India. Despite having a confirmed booking in the hotel, I didn't get a room. Hotel Staff told me that they did not received any confirmation from Booking.com. When I called Booking.com customer care, they could not help me. I had to roam around for several hours till late evening on 31st dec to get something nearby. Finally I got a room by myself and not through Booking.com site. These Booking.com guys didn't even have the courtesy to apologize. They don't deserve to run an online booking site and should be banned.

I made a booking for the Governors Inn Motel in October 2016 for the night of January 7th 2017. After driving 13 hrs from Adelaide was greeted with the information they had no room. When shown my booking sheet the desk clerk shrugged. The owner, after hanging up on my phone call twice. Assured me he was under NO OBLIGATION to honour the booking. His language was both colourful and abrupt. I had arrived an hour ahead of my stated time and the "last" room was rented 10 minutes previously. Two rooms were vacant BUT they were not clean (hourly rental). The reviews were misleading with one stating plenty of room for animals when the stipulation is NO PETS. Fortunately after avoiding all the motels the clerk suggested we found excellent service at Parkhaven 60. May this be a warning to others! A booking.com number and reservation does not mean you have a room!

I made a reservation for a hotel and, reserved it under the "pay at the hotel" option, giving my credit card only as a means to hold the reservation as the option stated. I never received a confirmation that the reservation was secure as they stated they would during the final stage of securing the reservation. I checked the site several times to see if it went through and found no indication the reservation existed. This was booked with Southwest Airlines in conjunction with Booking.com. The information was not listed with flight or car reservations. It took some looking, but I finally found the reservation information and sent an email to verify whether it was booked or not. According to an email received from Booking.com, the hotel verified they did receive it. Booking.com failed to follow-up on their end by not providing me with confirmation.

I've more or less relied on booking.com uniquely for a few years to help me find hotels and mostly I've been happy with them. But this last journey I made I came across one of the four worst experiences I've ever had in an hotel - there was one in Burgundy, one in Rome, one in Palermo and this one in Germany. I was cheated, lied to and deceived, and booking.com didn't lift a finger to help, edited my review, and goes on promoting this place with a fairly high rating, gleaned in the main from foreign visitors. I've now looked around at other reviews, hotels.com, TripAdvisor, Google, and they all describe the place much more honestly. I'll never trust booking.com again.

We made a booking through Booking.com a few weeks ago. We were phoned by the hotel a couple of days later to be advised that the deal didn't exist and that we should cancel or speak to Booking.com. I telephoned Booking.com who said they would speak to the hotel and come back to me. They also suggested that they would attempt to come to some compromise arrangement. I wasn't called back but sent an e-mail saying that we could have the room for a very expensive rate or "if I agree to cancel immediately there won't be a cancellation charge." Well it was advertised with no cancellation charge so I wasn't overly concerned until I read their advice. Got the message though which in reality was (You need to cancel this and then the hotel and Booking.com are off the hook). I telephoned again to ask what happened to my promised phone call and why was I now being threatened with a cancellation fee?

Simple to use and understand. Easily find what you need to book. I have used it to book hotel rooms in advance. Usually a discounted price, they directly book for me. There has never been any concerns. I always call the hotel and confirm my booking and price quoted by Booking.com and it's always there. Excellent and no worries.

I am absolutely disappointed with Booking.com, as my friend and I had planned a weekend getaway to Barcelona. We booked our hotel a week before the departure date, and everything was confirmed, the reservation was made. However the day before flying we received an email from Booking.com saying our hotel room had been cancelled due to an invalid credit card.

I booked a hotel via Booking.com, at Hotel Continental Luitpoldstrasse 14-16, Nuremberg City Center, Nuremberg, Germany. My plans became unclear so I asked for cancellation only to find out I would lose all my money if I cancel. Ok this was part of the hotel terms, however in the end I kept the booking as it was. I turned up to the hotel only to find a builder in the room painting. I left the hotel and took pictures of the evidence and found another hotel. I contacted Booking.com however they have no control or authority whatsoever to protect someone who uses their services. Basically, I had always a different person emailing me from Booking.com then they told me I should contact the hotel, Booking.com clearly had hotel interest in mind not the consumer. I did not get a refund. I provided evidence pictures, receipts that I had to pay for alternative accommodation yet I was told they can do nothing.

I was looking for 2 rooms for 4 guests and booked 2 non-refundable rooms for a hotel in London England. Within minutes, I printed the confirmations to discover that I had inadvertently order 2 double rooms for single occupancy. I called Booking.com to have the reservation corrected. They constantly referred to the "non-refundable" policy. I explained numerous times that I was not requesting a refund, I was wanted the room changed so 2 guests could be in the same room. They said they couldn't reach the hotel and to call back in the morning. I called in the morning to an even worse customer service experience. Finally I hung up and called the hotel directly, explained the situation and it was rectified within minutes and this has been a constant problem with booking. I will never use the services of Booking.com again and will only deal directly with the hotel which will match any online promotion that you find.

Booked 2 weeks for next winter in Miami, Hotel 825 Essenza Residence, with free cancellation. Found a cheaper hotel and booked that insead. Then I canceled this Essenza. But my credit card was still purchased with the sum from Essenza. This was Nov 27, 2016. Emailed booking and they said "call the hotel." The hotel said "that's everything is okay from here and you should see the refund after 10 days." 12 days went and I called the hotel. Everything is okay from here they said, "you should call Booking.com. We do never charge our customers one year before a stay, and your booking is canceled."

I have been unpleasantly surprised and angered by booking.com's actions, refusal to stick to the terms they offer on their website on which I decided to book the villa. This behavior is implying the image of booking.com being a sham or a fraudulent website which simply aims to profit from switching deals. Last year, our holiday was ruined by the actions of booking.com which gave us accommodation called Villa Sole in Costa Paradiso, which turned out to be non-existent. Even though I had contacted booking.com twice to confirm that it would certainly be available before I was informed about this, booking.com failed to give any information that it would not be available until only one day before the flight and the start of our stay. This caused a lot of stress and bad emotions last summer, and now there seems to be a re-occurrence.

This website somehow sent their customers to call our private mobile phone number and spammed our phone with their booking sms for the last few days. At first we did not understand why strangers ringing us for accommodation booking/cancellation. At first we tried to block the numbers but it seemed not working. There were also lots of sms about bookings. It took us a while to figure out that this issue was caused by some glitch in the booking.com site. When we contacted booking.com, their staff always assumed we were either a booking customer or a hotel agent. They kept asking us which hotel we booked or what is the pin number even though we repeatedly told them when they answered the phone that we are not making bookings and we are not a hotel. They confirmed that our private personal mobile phone number was somehow used as a hotel contact number.

I'm a Canadian customer of booking.com. After I got booking.com email confirmation. I read the reviews from other websites saying when some customer actually went to the hotel price booked was not honored when price is low. So I asked the hotel to confirm, hotel manager said my booking.com price was wrong, cannot honor it. So I asked booking.com to deal with it. Customer rep said it's booking.com's mistake by posting wrong price, but booking.com is not going to be responsible for their mistakes. when price is low. If you booked certain time ahead of your trip, the price and booking contact is not binding.

While attempting to save over $2000 after find a lower price for a hotel through a travel agency, the customer service agents repeatedly set me back to retrieve more information and provide proof. Despite providing what they asked for, I was still told the evidence was insufficient. They refused to accept my evidence or contact the travel agency directly to prove it. After requesting to speak with a supervisor--who took a defensive and rude tone, talking over me throughout the entire conversation--I was told that the methods of verification that her agents requested were not sufficient. It was clear that this "guarantee" is not legitimate and they have the subjective authority to deny any attempts to make a claim to it. Very disappointed.

We booked a hotel through Booking.com for our family vacation in Dubai during Christmas. The offer on their website clearly stated 25% discount and then what we thought was the total price for 5 days. It was pricey but we decided to book and I got the confirmation confirming that we had booked the hotel for the marketed price. However at the bottom of the page (if you scroll down 10 times and with size 9) hidden between other information Booking.com informed that there was a mandatory New Year's Eve gala at the hotel of 569 USD per person. That is an extra expense of 2.900 USD!!

I've used Booking.com many times and everything has been fine. However this time it's turned into a nightmare!!! They sent an email stating my credit card wasn't working and they needed new credit card details. I emailed them to ask if this was a fraudulent email which they have never responded to and while I was waiting for their response they cancelled my booking. There was nothing wrong with my credit card and I believe they had overbooked the apartment. Anyway the outcome they cancelled my booking apartment was then fully booked and it's cost me 100 more to book another apartment. I still haven't received a response to my email. So when things go wrong with this company they really do go wrong.

My daughter booked us in for 5 nights at Bateleur Nature Reserve in Nylstroom under her name, Jacqualine ** from the 24th to the 29th of December 2016. I work in Saudi Arabia and came home for Christmas. We stayed in Gumtree Cottage (Cottage with two bedrooms, sleeps 6 people). The furniture is very old and the concrete floor is painted green in some areas which does not make it feel very cozy. You have to bring your own towels and toilet paper and do not forget to get the pin code for the entrance. Saw a ghost appear on several occasions during the night. One bedroom window was broken when we got there and somebody could easily climb through there. We left one day before we were supposed to and booked into Nylstroom Lodge. Lost R1200 but I didn't care, just had to get out of that hell hole.

BUYERS BEWARE!!! Booking.com has a message that says your debit/credit card will only be used for "Holding" a room. It also says that cancellations can be made before certain dates. This may not be the same policies for the hotel and you may not get your money back. Booking.com does not take any responsibility for charges and will tell you that you are using a free service. Be careful with your debit card information.