Booking.com Reviews

I recently booked a “Booking.Basic” for a business trip through Booking.com. Due to circumstances I cannot make it so I'd to cancel the trip. I reached out to the “Customer Service” to check the possibilities. According to operator of Booking.com I don’t have rights for customer service on this booking. I did not know that customer service is an additional service and certainly not something I would have expected from a company I’ve been fairly loyal to for a decade. Their explanation; No customer service included from Booking.com as this hotel was booked through a 3rd party company called Agoda.com (part of Booking Holdings Inc.) by Booking.com... Uuhm... Yeah right...

I've used Booking.com twice and I will be staying away from them from here on. Both places were dumps..the latest was a room at Quality Inn Seattle Center. I paid $266 for a room that I thought was a room with a hot tub and nice because of the price. Got there to a rundown tiny little room with a bed..I requested a hot tub in my search. I wasn't able to get any details on the room which should have been a red flag but I thought for the price it will be nice. Boy was I wrong..same at a place in Long Beach. The tub was filthy and my husband cleaned it for me. It could not have been cleaned..I will never use them again. What a waste of a lot of money.

They don’t HONOR their rewards!!! I’ll NEVER use or recommend Booking.com again! They snail mail me a $60 credit that I used last November and they NEVER credited my account! This is definitely the worst travel site ever!!!

Cancelled our reservation on New Year's eve night before check in. The Westin was able to accommodate us. They told us Booking.com has these problems frequently. Bottom line...terrible customer service!!! We will not use again!! Colonel TW **, US ARMY

After deciding on a hotel to book in Southern California, Booking.com gave the best price so I clicked through the links to use this site. Received confirmations both from booking.com and the hotel itself. I even received a reminder from the hotel about my stay 4 days prior to arriving. I arrived at the hotel at 8pm after a day of traveling with two young children, gave my name at the front desk, and they tell me that booking.com cancelled my reservation two days prior with no reason. The hotel was sold out for the evening, as were most in the area as it is the holiday vacation week. I had to scramble to find a place to stay that unfortunately was less than ideal. Hotel workers said they have seen this before with Booking.com where reservations get cancelled unbeknownst to the people who show up at the hotel for a stay. I will NEVER use Booking.com again. Would have given zero stars, but not an option...

I booked a stay at a 4 star resort over Christmas through Booking.com. After arriving in country, I called the resort directly with a question about my reservation because I was unable to get anyone on the phone from booking.com. The resort did not have my name, did not have a reservation in my name, and was completely booked so I had nowhere to stay. It took me almost 4 hours to get in touch with Booking.com. They sent me an email Stating that they found a similar hotel for me to stay in 4 1/2 hours away. Of course, they made no attempt to figure out how to get me to a location for an a half hours away from where I was and offered no money to help.

Family recently booked a reservation with Fairfield, Marriott, at least the first 3 links to appear after the online search were for Booking.com. Being newbies to online booking, of course clicked on the first link. Assuming they were dealing directly with the Marriott made their reservation. Unaware that they were going through a third party, were charged an additional fourteen dollars. When checking in, they asked about the charge and the woman at the front desk told them they had booked with a third party and that the Marriott was no way affiliated with them. I find it extremely disappointing and infuriating that the top searches to hit are third party sites before the actual Marriott site is listed and it's set up to deliberately have people go through these sites thinking that they are dealing exclusively with Fairfield, Marriott. This is a completely bogus charge after an extremely misleading site link that I know many more have unknowingly booked through.

As a property owner, I found it quite cumbersome to get any guidance or assistance with listing my property properly. I would not list my property on this site. We are still trying to figure out how to cancel our listing.

Had a booking three months in advance and the mother’s cancelled whilst on way to property. They wouldn’t rebook similar as prices had gone up and offered no compensation. Their customer service subsequent to this is an exercise in futility. Never does the same person reply nor do they ever get their facts straight. STAY AWAY FROM BOOKING.COM.

I wish I could give them 0 stars. Tried to list my property with them and gave up in the end because they insisted it had to be shown under different location. Contacted their customer department 20 times....they are absolutely incompetent to say the least...terrible, terrible company...

I've used booking.com several times to book rooms in the past. Recently I planned a vacation with my husband after Christmas in San Antonio, Texas on the river walk. I made my reservation on November 10th and received an email that my card was declined and if I didn't update my card information in 24 hours, my reservation would be cancelled. I went online and looked at the card number I had entered and verified it was my card number and it was but noticed online it stated some banks reject international debit card purchases which my bank does. The following day when I was going to contact my bank to remove the block for the reservation, my husband's work schedule was released and he was going to be working on the days I selected. So, I didn't fix the card situation and the email stating my reservation would be cancelled without doing so. I received no further email communication from booking.com in regards to my reservation.

The reason I booked at a Hotel I found for my Christmas with my Grandchidren, was because it was advertised as having a waterpark. When we checked in, we found out the waterpark had been eliminated, years ago. My Grandchildren were very disappointed!! We were also guaranteed complimentary dinners for my family. When dinner was over, I received a check for almost $200!!!! It was a additional cost that was really unexpected, and hurt, financially.

Twice I booked a hotel in Craig Colorado and exact time after I booked the date and been charged the price the hotels got different dates than what I scheduled. The first time in November I booked a trip to Craig CO, when I got to the hotel in Craig, they said the reservation was for that same hotel in Georgia. Second time in December today the 27th. I booked Craig for Dec 27-29th. Booking.com sent back to the hotel my reservation was Jan 3-5. So both times caused a lot stress and headaches and scrambling to find a room somewhere in Craig. I would rate Booking.com a BIG 0. And would highly recommend booking your hotel stay with someone else and stay away from Booking.com.

I booked a hotel online using their site and when I arrived at the hotel I felt unsafe and informed the front desk how I felt. After I left I contacted customer service with Booking.com and they contacted the hotel property to see if they were going to charge a cancellation fee in which the hotel stated no charge. The following day I looked at my account and I was charged a cancellation fee.

On our first trip as a family and made an honest mistake in booking a hotel in the wrong location In Manila. Started the process seeing as I didn’t have my confirmation email at hand, can’t imagine I’m the first person to make this mistake. I relied, sadly on the customer service team at booking.com to provide me with “accurate” information. Firstly I was told they would contact the property owner re a free cancellation, and promptly told me it wouldn’t be waived and it was 36.550 pesos to cancel. I took this the same way google did when I typed it in, to be 1 AUD. I cancelled and given the fact the refund I was promised was 7-14 days away, I booked a cheaper hotel so my family could still enjoy activities closer to Manila Bay.

I normally book through Expedia but Booking.com was a few dollars cheaper so I booked through booking.com. I received confirmation emails about my trip and upcoming stay. When I tried to check in at the hotel they could not find the reservation. The hotel said this happens frequently with booking.com. I ended up paying full price at the hotel due to booking not sending the reservation through. I am extremely unsatisfied and will alternate booking sites in the future and recommend my family and friends do the same. Saving a few dollars was not worth the waste of time I spent checking in and a complete waste of money as I had to pay the normal hotel rate.

It was a shock to be called while en route and told the hotel I'd booked would be cancelling my reservation because my credit card (used weeks ago for this) was "declined". This is some kind of scam because many others have encountered the same thing. Worse was customer service thinking it no problem to access their website while traveling, update a credit there (which wasn't possible) and then maybe things would work. They didn't. Fortunately talking directly with the hotel yielded customer service that was helpful. Don't if I'll end up paying rack rate, but at least, despite Booking.com, they would hold my reservation. Never again with these people. Priceline ain't much, but they've never done this to me.

Booking.com steals money directly from your account. DO NOT trust Booking.com. They have stolen money from my account and have used every stalling tactic possible to not issue the promised refund. A month ago I booked an apartment in New York at Upper West Side Apartments. I booked through Booking.com's guarantee of "no deposit and free cancellation until February 2020". Unfortunately a few days after booking my circumstances changed dramatically so I had to cancel. The very day AFTER I cancelled the booking - the full amount of the reservation ($3,500 plus $110 foreign transaction fee) was debited (stolen) from my bank account. I informed Booking.com immediately. They assured me they would get my money returned ASAP. Unfortunately it would take a few days because it was thanksgiving weekend.

I chose a free cancellable option to make a hotel booking but was immediately charged for the entire duration of my trip without giving me an option to cancel. The property could not help me as Booking.com had not made any payment to them but also refused to cancel my booking or refund citing that the reservation was done through their partner Agoda. I called the customer service who put me on hold for 15 mins and disconnected the call. No senior manager was available for support. Tweeting to Glenn F. Their CEO also did not get any response. I am now sitting with a 10-night booking in a hotel that I have paid for but do not need...!!!!

We were skeptical but ordered the taxi anyway. Our flight was delayed to London from Spain therefore we were bumped from our connection flight. There is no way to contact these people to inform them. We tried email and phone numbers. They were too busy. They don't provide a number for the taxi service. Once we received a phone number we called immediately and informed them of the issue. They told us because the flight we were supposed to be on arrived they would do NOTHING for us. They said sorry and I said **. There are plenty of taxis and car service where ever you go in the world. DON'T FALL FOR THIS SCAM.

I just lost over $150 because apparently I rented rooms on a nonrefundable option. I am 100 % sure I picked one with a refundable room bit since their app is a little confusing is possible the problem is that after I cancelled they sent all the cancellation messages about how I will losing my money if cancelled to my old email address that I had changed a while ago so I never had an opportunity to reinstate my booking. When I informed them about the cliche and sent them the email of how in my account I cannot change my email address and I cannot change it they still blamed me with no apology.

We booked a room using Booking.com for the Curtis Hotel in Denver, CO. Unfortunately the hotel lobby was under construction. Getting to the second floor was a challenge. You had to go through the parking garage around back. One set of elevators took you to the second floor where a makeshift check in stand was located. The room was okay, but the appearance of the hotel was a disappointment. We paid $ 110.00 for the room. BOOKING.COM SHOULD HAVE DISCLOSED THE HOTEL WAS UNDER CONSTRUCTION.

I booked accommodation through Booking.com one year before my trip. Booking.com confirmed it and took my money. Shortly before the trip I got a notification that my trip is cancelled and I got a refund for the accommodation. They also made all kind of promises that they would help me re-book, even cover the difference if any. Based on Booking.com confirmation I booked flights, paid conference fees, took time off for myself and family, etc.

We booked the Signature Inn hotel in Dubai recently for our holidays. We booked through Booking.com whereby the confirmation was made for 1774.69aed. The conditions stated that on arrival the payment would be made by credit card. But without my consent my card was charged just after I did the booking. Then when we arrived at the hotel we were surprisingly informed that we need to pay additional cleaning charges of 294aed which was optional at the time of my booking. The hotel told us that that booking.com is the one we should contact despite the booking confirmation which clearly shown the amount debited from our account.

Reserved two 2 double bed ocean view rooms Aug 2019 for a 6 person Cancun trip in Jan 2020, 5 months in advance so I would be guaranteed rooms at the best rate. Three weeks prior to trip received email that the reservations were cancelled. Contacted Westin and Booking.com immediately to advise I did NOT cancel these reservations. Asked for the reservations to be reinstated with the same room type, amenities, dates, and price. Neither The Westin nor Booking.com was any help. The Booking.com agent Zeiron ** claimed she spoke to Daisy at in-house reservations at The Westin and she agreed to reinstate with same terms but I had to call Daisy directly, could not connect call. I called Daisy. She claims that was never discussed.

Booking cost me more than $250 because when I filtered for hotels that were pet friendly it showed a hotel that is not in fact pet friendly. Entire reservation charge was lost. Do not trust their filters.

They ruining my holiday. I rent the car from Tokyo 7 seats to pick up on 27 of December 2019. On the the 17 December they sent me the email it been canceled and refund the money, the email said the 7 seater Is not available in Tokyo???? I did contact Booking.com Australia. Talk to Manager. Just only apologise at the last minute when I got 2 infant with me as well. Please be careful to deal with them.

I made a reservation with Booking.com, went back on their site one week prior to arriving only to see the prices had been lowered by a total of $150 for my stay. I called Booking to do a price match, they offered me $27 to use on a future booking. How generous!

Do not use this site. It is absolutely terrible. I have made many bookings in the past with no problems, however I had an issue concerned with SAFETY and there was absolutely NO HELP in regards to this. I had booked a property in which the owner was not known, I didn't know if they owned the property nor did I know if they had any criminal record checks or appropriate background checks, I didn't even know what they looked like. As a result about 8-10 hours out from my arrival I began receiving multiple messages all stating the same thing about my arrival, it was quite disturbing as it was about 20 messages stating the same thing....which I did not request, this was then compounded by the fact the owner said they would not be available to check me in or out. I don't know who they are and if a problem was to happen I didn't know who I could contact.

We are the hotel in Belgium selling our rooms through Booking.com among other places. Unfortunately, booking.com does not seem to realize that hotels, and not just the travelers are actual customers of the service - which is especially bad considering that booking.com is getting paid by hotels who use the service, not by the travelers or general public. Website of booking.com is rigidly using its position of de facto market monopolist (controlling 80% of the market) here is a whole number of aspects where booking.com failing to provide any protection or reliable service to the hotels who use the service, particularly:

I am very pleased with Booking.com and their customer service. I recently used them to book eleven different properties on my European vacation. All but one of the properties were perfect. Unfortunately that one has a crook for an owner. When I returned I contacted Booking.com and they refunded some money I had to pay for parking I didn't receive at this property. Then the property stole $437.96 from me on my credit card. I again contacted Booking.com who just one week later fully refunded the money. Every time I called I had just a short wait and I like that you can contact them with complaints through email as well. I also wanted to mention that I had a past bad experience where a hotel said they did not have my reservations upon arrival.

Booking.com has the worst customer service! It is by far the most complicated to reach by phone or email. I booked a hotel through their site. The fine print stated that if the booking was confirmed, there was no refund. I get that. The thing is that when I reached the hotel, they had no record of my booking, stated they were filled to capacity and weren't even accepting accommodations.

We booked a room through Booking.com over a week ago. We arrived at our hotel tonight, just past midnight, and the hotel did not have our reservation. We showed the hotel our reservation in our email with a confirmation number and they still could not find it. So even though Booking.com took our money for this hotel room over a week ago, the hotel had no reservations for us.

Booking.com tricks customers into signing up for “non-refundable, non-changeable” reservations, and then blames the issue on the hotel! The wording on their website is unclear and confusing. Also, it is basically impossible to reach someone from their customer service department for any help at all in resolving issues. If you want to avoid the stress of them taking funds out of your account without your express knowledge/permission, take my advice and steer clear of Booking.com!!!

We booked our honeymoon vacation ahead of time and got the final email confirmation number from Booking.com for our vacation resort in Mexico…”Your booking is confirmed. The Resort is expecting you.” We flew from Europe to Mexico. When we were on our way to the resort, we got email from Booking.com that our reservation has been canceled, something about their mistake on the booking process, their support wrote “I apologize this has happened so close to your checking” but never accept any responsibility to help us. Do yourself a favor and book directly from the hotel. Booking.com is a monopoly that doesn’t really care about you!!

I booked a lodge weekend through Booking.com. When we arrived the accommodation we booked was unavailable. We lost £355 which has never been refunded. No place to stay and no money. Still trying to get a refund after 3 months. Bookers beware.

I am blaming BOOKING.COM and SERENE VEGAS MOTEL in Nevada. We won't use your services to look for anything anymore. My fiancee paid in advance through your website for a motel for us for New Year's Eve. Booking.com gave us a rate of 52.00 and took our money of over 300.0. My fiancee happened to look at his email that Serene Vegas motel cancelled our room due to their increase in prices and that his card had been declined.

I used the service on Booking.com. The page provides very accurate rooms and very reasonable prices. In particular, useful information and travel very clear, help me arrange a coherent trip. Thanks for booking for giving my family a wonderful vacation.

I booked Las Vegas hotel thru Booking.com with all fees included. Unfortunately, hotel still charged me a resort fee once I was checking out. I contacted booking.com to have a resort fee refunded. They said they will but never got my money back. Keep waiting for a whole month, emailing them back to know what's going on but never get response back.

I have had my account with Booking.com for over 6 months now. The service they provide me as a host is appalling. 'Til today I haven't been verified but forbid I travel out of the country and can't deposit (which requires physically going into the bank) as they don't have an account I can transfer to online, they block me out immediately. I prefer Airbnb over booking.com any day because you don't have to worry about last minute cancellations that don't pay out. Many clients have cancelled last minute and booking.com has never compensated me not even once. Booking.com is more tenant oriented than the landlord and yet we pay the commission.

In July of 2019 I booked a room in Dallas, Tx using a Booker Reward of $70. I was suppose to receive my credit in 4 weeks. I contacted Booking.com on several occasions. I emailed them a copy of my coupon as I was asked 3 times. Never did I get a response. It has been over 4 months since I should have received my credit. Never will I use Booking.com again and I travel quite a bit and had used them more than once. Deborah **

I booked what I thought was a luxury stay at a property in West Bromwich, Birmingham. I arrived one day later than booked due to a flight change & the property was unclean. The bedding was soiled & I had to change it before getting into the bed. I could not put my case in cupboard as there were 2 single mattresses in there already. The bathroom had not been cleaned & bin was overflowing. The fridge in kitchen had mouldy items within. I contacted Booking.com immediately & it took 3 days for owner to respond. On the Saturday night 2 males had rented one of the other rooms & were smoking weed etc in living room & having a fun time until 4:30am.... Please do not even consider this place. The owner was apologetic but it should not have been left in that condition with a guest arriving. I do have photos to support all my statements.

I had a horrible experience. There is property, but it's a scam may be where it's listed in Booking.com. Booking.com protect the property by taking no action and posting no reviews. Even if I kept waiting 4 hours with my family to get the place I paid for. The owner of the property treats me as homeless, I told him will place a bad review and kicks me out. I end up in the street with my family seeking a hotel on the weekend! Booking.com rejects to do anything or even allow me to add any review about what happens. They didn't take any action on the property or even a single email, Nothing!

I have used Booking.com for the past decade approximately 6 or 7 times per year and never had an issue until they tried to take my money and resell my room from under me... Where I come from, that's called theft! I, along with my family and friends (who came to use booking.com through my recommendations over the years), will all be switching to Trivago! If you want to succeed as a business, maybe don't try to steal money from your customers.

This review concerns car rental in Kyoto, Japan. I am typically very wary of purchasing insurance from sources that are not the rental car agency, as you otherwise have to pay out of pocket and then wait a million business days to refund you, and likely fight you on that. Booking.com misled me. They said I would not have to pay any money in the event that anything happened to the car. It even said on the left hand side of the page prior to confirming the booking that the Full Protection (0 deductible/excess) was provided by Nissan Rent a Car (the original car rental agency). Once you finish paying, however, they tell me I would in fact have to pay the deductible/excess, and that the insurance is provided by RentalCover.com.

I recently reserved the McCormick Beach House in Virginia Beach Va for Thanksgiving Dinner next year. The home was open for those dates so I booked the location, confirmed and had received a message back from the owners stating that they look forward to seeing us next year. I called the owners 1 month later and asked about the layout of the 3 villas that I had booked. When the owner heard this ** woman voice he said that all of the homes would be having repair on them during that time. So I asked, "Oh so they are getting repairs done to the home during that time." Then I said, "But it was already booked, confirmed and had a confirmation number with a confirmation message from you." Them Mr. McCormick asked, "WHAT DAYS ARE YOU STAYING?" I told him the dates and he said, "Oh yeah let me take that down and the house will not be ready on those dates."

Terrible, horrible service, I won't recommend to anyone. I've booked the room through the Booking.com and I've been charged all of the amount listed during the reservation, it was nonrefundable but all the taxes and fees supposed to be included! When I arrived the receptionist forced me to pay the hotel fees in order to be checked in, she didn't even tried to contact the supervisor to find out about the situation, she just said that "if you want you can contact the booking.com by yourself". I called the booking.com customer service, they agreed that all the fees were included, but advised me to pay the fees to be check in, otherwise I would lose my money (non-refundable), and they promised to contact the hotel management and do the refund.

I was over-charged $200 on a car rental. When I contacted the company about the charge, they asked me to send in all kinds of papers and receipts. I did this and never heard from them again. My repeated emails to them to find out what is going on are not returned. It is also impossible to get ahold of them. You call the customer service number and are told to enter all kinds of booking and pin numbers and then are told they have no match. Their live chats is always "unavailable at this time". They always have a 'greater volume of callers than usual' and so are unable to respond to your call. Bottom line, they run you around and then brush you off. Sub-zero customer service. Theft with no recourse. Avoid this company.

Booking.com advertise and sell private accommodation (Airbnb) as hotel accommodation and don’t tell you about this before you pay for the reservation. After receiving your payment, they provide you with host’s requirements and if they don’t work for you and you want to cancel your booking, they charge cancellation fee. In my case, I paid booking.com for the hotel and was informed that this is private accommodation and the host check-in time is 4:00 pm - 10:00 pm. My flight arrives to this city at 10:00 pm and I can’t check in before this time.

Booked a room funds taken from my bank account. When I showed up was not allowed to check in. Booking.com states they didn't charge me the hotel Oyo states they didn't charge me yet the funds are taken they refuse to refund my money. Beware they charge you money and fail to deliver and still want your money!!! Thief in the night.

Please be careful with Booking.com guys. They show one price on their website and hotel charge you different price. I been overcharged by €51 they say it's for extra person but my booking was for 6 people and it's clearly mentioned on the booking and we were 6 people so there wasnt 7th person. I asked them to resolve this matter But booking.com agrees with hotel saying they are right. I will never book with them again as per my experience. They are just liars making you believe they are trying to help you. Every time different person answers the call from customer service and tells you different story and you have to explain to them all over again. Really poor customer service. Me and my family and friends always use to book from their website but after this experience will never do again and will inform everyone I know as well not to trust them.

I am very frequent traveler, and use Booking.com most of the time. Unfortunately, information mentioned about hotels is not always accurate. Last summer, I booked in a hotel based on the information provided by Booking.com that AC is available, and when arrived there was no AC! The hotel itself could do nothing as reservation is not through them, I contacted Booking.com and they did nothing about it and refused to refund the money!!

I made a booking via Booking.com on 6 Nov 2019 for a hotel called Museum 1783 in Venice at EUR170. Free cancellation policy before 8 Nov 12am Venice time. I realised my friend made another booking so we were double booked and I cancelled the booking at 1am Venice time on 9 Nov, exactly 1 hour too late for free cancellation. I immediately informed Booking.com as well as the hotel and kindly requested a refund. They did not respond, only after the second request on 11 Nov did I receive feedback from the hotel in Italian that they will not refund as it is their policy! 1 hour too late and not even open for negotiation. Then when I tried to rebook my cancellation, the hotel was fully booked for those dates so they double money! Booking.com advised they will refund their cost of EUR40, which I received back. EUR170 is a lot of money for South African currency and I find this attitude disgusting to rip people off.

I wanted to cancel due to an illness in the family. Hotel told me they could not help, that I should contact Booking.com. Booking.com replied it was up to the hotel. They offered me a refund of $9.95 for cancellation. In the future I will book directly with the motel, as they will permit cancellation.

We booked through their platform a property in the Maldives to spend the Christmas holidays, paying a deposit of 700 dollars, the owner canceled as a system failure were complete. Without the deposit returned, we returned on our own to book another different accommodation when booking. We contacted this last hotel on our own to confirm the reservation and it turns out that for another "system failure" we were again in the same situation that they were full. On such critical dates as Christmas we called to see what solution they gave us.

In September, I booked a reservation for two nights at the Eisenhower Hotel in Gettysburg for January at a rate of $59 per night plus tax. In November, I received an email telling me that the price would now be $109 per night plus tax. I replied to the email saying that I wanted Booking.com to honor the publicized rate. A customer service rep called me to discuss the situation. The rep said that she would call the hotel to try to have them honor the booked rate and contact me afterwards. Then, I received an email from the same rep stating that my booked rate was still in effect and she apologized for the confusion the situation had caused. “This reservation with the original rate that you have booked 118 (two nights at $59) USD +tax is confirmed. We apologize for the unnecessary inconvenience caused.”

Booking.com is worst website for booking hotels. We have booked Hotel Indie Stays in Mumbai BKC for 4 days. After reaching the hotel, the manager of the hotel refused to allot the room as no rooms were available. Post this after connecting with Booking.com they directly said they are helpless as it was early morning time and we did the checkin on 2nd after 12am. I would say dont ever do booking from this website.. There are multiple other option. INDIE STAYS BKC MUMBAI is also the hotel where I can find many reviews by customers for the same issue. They give the booked room to other customers if the new customer is ready to pay some extra charges to them for the same room.

Made a booking of hotel and a car. To my surprise, I learned that even though the booking was made together for one trip, the car ended up having the date of when I made the booking, rather than the date of the trip (just like hotel). Lady at the car rental said they did not charge me anything for that booking and I need to clear this with booking com. Booking.com happily cancelled the booking on their side AND took the money. In all honesty, this has been the last time I made booking with them.

I used Booking.com to reserve 12 nights and a rental car on my recent trip. All of the accommodations were excellent. There was a minor "glitch" and Booking.com immediately resolved the issue. Personnel were extremely courteous and helpful!

We booked an apartment through Booking.com in NYC for Thanksgiving week. We booked and paid in full in July. The day before our departure, with no notice, we learned that the apartment was not available. Booking.com then told us they were only a platform and took no responsibility for the cancellation. Worse, they will not allow me to post a review of this experience AND the apartment that was suddenly not available is still in their site and able to be booked right now for the cancelled dates. Clearly a scam - ruined our trip completely. Don’t let it happen to you.

My fiance and I went to Myrtle Beach, SC and booked our room through Booking.com. We had a problem so we called them. It was an 80 min phone call. We were charged $293.00 for the phone call. TMobile said it was because it was an international call. We DID not make an international call! How is this possible? I am going to fight this charge because we did NOT dial an international number so how is it that we were charged this astronomical amount? Why on earth would we call an international number?

Used Booking.com twice, first time no issue, second time the location we went was terrible, place had bed bugs. Property wouldn't right the wrong and Booking only wanted to credit me back 25 euros, and I couldn't even talk to a manager in the US. Terrible experience, won't be using anymore!

In September, we booked an accommodation in Platanias, Crete--Athina Suites. When we arrived at the property, the owner or owner representative alleged that we had not paid. We provided our credit card only to discover later that we had already paid. Booking.com required that we provide documentation that we paid twice instead of asking the owner. We provided the documentation. Then Booking.com informed us twice that the second charge had been refunded. We never received the refund. After a number of emails, they asked for documentation again. It has been almost two months and now they are reviewing all my communications instead of making good on the statement that my money would be refunded. Different staff keep emailing me. They don't seem to consult records that they have in their possession.

I had a reservation and after the confermation email, they ask to increase per night rate almost 5 times or ask to cancell it free. Finally I have to cancel my reservation and trip too. So the prices display in the app could not accurate all the time. Be aware on that.

I have been charged twice for two hotels that were supposed to be paid directly to the hotel. I sent all the information they requested 2-3 times. Since every time you talk to someone is a different person they do not read or they do not care about your problem. It can be also that they expect you to be tired of asking for your stolen money. I sent documentation, statements, copies... everything they asked. The solution that they gave was none, they took $157 from my bank account without consent.

If you use Booking.com as I have for many years, please beware and DO NOT SAVE your credit card details in their site. They used this information from my profile and charged me in excess of 7000 Euros. To be clear, this was not a booking I made or tried to make or a late cancellation etc. This was out of the blue, suddenly 7000 Euro+ charged to my credit card. I have no booking and did not try to make any booking. I tried calling their helpline at different times over 5 days - but they are perennially having 'more than usual wait times' & hence can only talk to you if you have a booking confirmation number. Of course, I do not have one because I never made a booking. Writing to them on their site, over Facebook or Twitter elicits absolutely no response. I have been using Booking.com for many years and I am really stunned that they cheat people like this.

Booked a guest house in Edinburgh which on arrival did not offer that which was promised. Top floor, and a 'broom cupboard'... Literally with one bathroom for 7 bedrooms, I discovered. They had said 'shared bathroom' but not for one moment did I think 'shared' to that extent!!! No management in sight, the idea apparently was that because checking in after 4.30 p.m. a guest has to pay an extra FIVE POUNDS - if specially staffed because of 'late' arrival, I could understand the extra payment. I was assured I would have first floor room because of heavy luggage, discovered I was on top floor! Impossible for me to carry luggage upstairs without assistance.

I will never use Booking.com again. I did not know they had the right to not change the date after booking. I gave the wrong month and caught it within 10 min and they would not change. No more booking.com for me. Be aware.

I used Booking.com successfully in the past, but have not needed to use them for the past three years. Then I recently made three reservations on Booking.com, but received no email confirmations. After some searching I eventually found the "Help" page on their website for Missing/Lost confirmations. No problem, they say, we'll re-send the confirmation if you enter your email address below -- except there is no place to enter an email address ANYWHERE on the page. So I went to their "contact us" page and sent them an email asking them to re-send the confirmation; twice. Never got even the courtesy of a reply.

I recently booked a room for three nights in London (October 2019). When I arrived at the hotel I discovered there was no reservation as Booking.com had stopped dealing with the hotel. There were no arrangements for alternative accommodation. Tried to contact Booking for a refund but never heard from them. Apparently, their poor customer service exceeds their reputation. I lost my money and had to find a last-minute room elsewhere. So, good luck with your bookings. Details of the scammy deal: Confirmation number: **, PIN code: **, Admiral Hotel at Park Avenue (03-06/10/19).

I have been using Booking.com for many years! However my last experience was very frustrating and expensive! I was charged for a room we didn’t use and was told it wouldn’t be charged and I’m sorry to say that I was charged! I then called to talk with someone and was on hold for 34 minutes and the phone call was to the UK! I was charged $71.00 for my phone call! Which I feel is unfair when I was calling from the States! Why would I not speak with someone in the United States! I feel that these are charges are unfair to any consumer! Travelers trust this service but are they charging people unfairly!! Please check your travel fees and make sure you're not overcharged!!

I made a booking and within 10 hours the host of the property cancelled and asked me to do a wire transfer direct to their account instead of Booking.com if I wanted to stay there. So I decided to go with a different property. On the second property, after the booking was excepted, 2 days later the host cancelled. This time stating that the room was double book by Booking.com. I will never use this service again!!! First time and the 2 properties I pick both cancelled on me. Booking.com offered me no help in finding a new property and no explanation for either cancellation, which is what their policy is.

Hi Everyone, Please do not use Booking.com for any travel. They share a wrong address to me for a booking made internationally. Upon visiting the location and place I reached, I was surprise to learn that there was no such place. To validate the same, I have all the emails that I sent. Now since past 20 days am fighting with booking.com and all they say is "they are sorry to hear about this, however as per policy they cannot refund me the money." The booking amount is no small amount. It is 30,000 rs. Over and above this, I was stranded on the streets of an unknown country for hours until I could find a new place. Paid a handsome amount for a cheap stay and How I ruined my entire vacation is something I cant even imagine.

I booked a hotel for my parents in India using my Credit Card in Canada. My parents went to the hotel to check in, only to find out that the payment was 'on-hold' and they would have to either show the original credit card that was used to make the booking or pay at the counter before they check in. I called Booking.com and was told that Booking.com is not responsible for hotel policies...I booked using the platform so I should be given all relevant information regarding the reservation. How do you miss such a crucial piece of information that for the booking to materialize the original Credit Card has to be presented? My parents ended up paying a ginormous amount of money because Booking.com apparently 'Is not responsible' for hotel policies. I will never be using Booking.com again because who knows what the hotel policy is that they are not sharing with me and who knows what trouble my family or myself will get into if I use Booking.com.

I made a booking 2 MONTHS ago. Same day as arrivals for unprofessional unknown reason an agent from Booking.com decide to cancel my booking without my approval. They said they will refund me the money they charged me for the booking. It has been 2 months now and I still didn’t get my money back!!! Every time I call and email booking.com customer service the moment they know there is a requested refund THEY DISAPPEAR and I don’t get a reply back. Other than it’s their mistake and it was so inconvenient and cause me emotional and financial consequences but what bothers me more is the unprofessional and carelessness customer services. This is ridiculous. I JUST NEED MY MONEY BACK!!!

Faced with a serious illness of a beloved family member, we and our extended family booked all schedules, flights and prepaid holiday plans upon a confirmation from BOOKING.com and Escape to Exhale in the Providenciales. Booking.com and Escape to Exhale blamed each other for cancelling our "confirmation" after all supporting nonrefundable flights, unchangeable schedules, and prepaid holiday plans were made. Booking.com tried to force us to accept less amenities that we had to have for our family member's health at a much greater cost in a location that would now not be central to the beach where our entire extended family centered their plans based upon our Booking.com "confirmation" at Escape to Exhale.

Booking.com offered a cheaper price, including taxes, so I cancelled the reservation I had made directly with the hotel chain. When I went to complete my Booking.com reservation, the price changed upwards by $18!! I have the screen shots to prove that they offered a price of $49, inclusive but the final booking was over $67.50. I lost my earlier price through the hotel chain and paying them a higher price now. I will never use Booking.com again and warn folks to watch for the bait and switch - totally illegal.

Be wary of booking.com when cancelling. Hotel Agripas Boutique in Jerusalem charged 5 days at $815 because booking.com did not cancel the reservation. The hotel resold the room but would not provide any refund. I cancelled the entire trip.

Booking.com sent me a coupon worth $55 if I booked within a certain time for a certain dollar amount. Although I complied with their conditions, I did not receive the refund or credit. This is bad enough, but when I tried to get in touch with them--I was unable to reach them. The phone number that they provide for service gives a message about being "overloaded" and reps can only be accessed if you have your booking number and pin. When I tried to enter those items--taken directly from my confirmation sheet--I keep getting a message that my "records cannot be accessed," and to call back "at a later time." There is no chat function on the website, and there is apparently no email address either... And so I have no way to contact them. This company is terrible; save your money (and avoid immense aggravation) by using Hotels.com or Expedia instead.

I will never use Booking.com again. Right now I am in a dispute with them over a stay I never went to because at the end of the reservation my session expired and I was not able to see the page with the new email they set up for me. I thought no reservation was made because when I went on their app and typed in my email and date of stay it said "no reservation found". I will never use a site that will not send information to my email. Talk about a scam. Beware. I wouldn't give them a star rating, but had no choice.

We used Booking.com to book two rooms in New York City - reservations made only minutes apart from one another on the same day. Days later, it turned out that we could no longer be in NY on the reservation date. Cancelling the first booking went fine. The second reservation, however, turned out to be non-refundable, however when we booked it, the same exact type of room booked for the first reservation was not available. So the room we booked for reservation #2 was our only choice. Six phone calls (2.5 hours later) Booking.com continued to point me to the hotel and said that we needed ask the hotel for an exception and cancellation. The hotel continued to refer me to booking.com to cancel the reservation. Here we are, going on hour 6 and minute 15 and still on hold with Booking.com. No one will be a human being about this. No exceptions.

Booking made for accom in Singapore March 2019. Completely paid for upfront. Booking.com cancelled booking very early October 2019 saying that it was not legal to host short stay in Singapore. Fair enough.. It is now over 4 weeks later and no refund. Booking.com LIED to me saying that the host needs to pay. Reading their host terms etc it is very clear hosts don't get paid until after stay.

I am thoroughly disgusted with Booking.Com. They advertised a hotel that was so hideous it was like being in a horror movie. I paid for it through their site so I was forced to spend a night there or forfeit all my money. I took photos of the broken, smelly, dirty, run down room and contacted Booking.Com. They said I hadn't paid enough for the room to get any customer service from them. WHAT business are they running exactly? A hotel booking one or a customer service one. I thought I was paying for a hotel booking, but apparently I was supposed to pay for customer service. Is this even LEGAL? Falsely advertise, take money and refuse to even help with a complaint? They are thieves! Don't use them. Contact the hotel directly.

Booking.com went above and beyond to give me a refund when they didn't have to. Severe weather cancelled my flight and the hotel charged me $141.15 fee even when I called them to explain the situation. They were polite and professional and have excellent customer service!

I booked Hotel The Caves near Indira Gandhi international airport for me and my family, when I reached the property at 8 pm they refused accommodation saying that the hotel is already full. It was very very frustrating ???? Me, my wife and kids were very hungry and tired after a long journey, we then stayed at another hotel, City Lite Hotel. The booking was for one night i.e. 03/11/2019, Sunday, for me, my wife and four kids.

My experience: I have booked via Booking.com in order to have a place where I can manage all my reservations. BE CAREFUL. Due to their website bug, one of these reservations didn't appear on my profile and then I didn't cancel it and the Hotel charged me a fee of 450$ for a no-show fee. I sent a screenshot of my account which showed that this booking doesn't exist on my booking.com account, a copy of my credit card charges and talked at least 5h with different senior customer services. They have promised me a recompensation as it appears to be their fault but at the very last minute, they changed their mind and refused to refund me anything and basically hang up the phone on me!!!! THE WORST CUSTOMER SERVICE I"VE EVER HAD. IF in the US these companies can get sued easily. I'm done with these thieves.

You have become an Airbnb site and it will hurt you in long run. I live in a condo block that is being advertised as a hotel. There is no reception or internet as expected by customers. I am continually trying to help your customers trying to check in at an apartment block. All units are individually owned. Please stop this practice.

Had to submit a complaint regarding a recent stay at an terrible hotel with extremely rude reception staff. Booking.com were extremely unhelpful with dealing with the complaint and one blatantly lied to me. When pulled up on the lie they then offered me £5.99 credit. Unacceptable.

I would call my incident as a Fraud as it seems to me that some hotel owners and Booking.com conspire to take your money. My stay was booked and paid for 5 days, my stay was cancelled after day 1. Even though booking.com promised to refund this has not happened. I tried to call and sent several emails complaining, no result. How they do this Fraud is that they cancel your stay and can sell the rooms again the following nights. Can not believe that booking.com is actually doing this.

I booked my hotel through Priceline. I had no Idea that them and Booking is the same thing. So they both sent me confirmation and it seemed that that I had two bookings. I tried to call, impossible to get them on the phone. Tried to send an email. Can't get through. So I cancelled one reservation and they both send the cancelation note. Impossible to deal with them. Stay away or go through the hell I am now going through.

There was a mistake on the booking email. Booking took my money before confirming my email address. As a result, I never received a confirmation email, no confirmation number, no property address, and no contact information to the property manager. I tried to call Booking.com and they would not talk to me unless I had a confirmation number, which I did not receive.

I made the wrong date booking by mistake and was "told too bad for you it's final" and I couldnt change it. Everyone who was invited to the birthday couldnt make it the day before so I was really stressed out. I called back crying talking to a different agent and he was able to switch everything for me, no penalties and no change to the price. First customer service person gets zero stars, second gets 5. Definitely keep calling back to get the help you need. But it does create a lot of unnecessary stress.

I did not receive confirmation of reservation. Cannot speak to anyone nor get any help. Tried phoning and tried sending a complaint on their website with my phone number for them to call me. I have not received any phone call. I have my reservation number but not my PIN number. NEVER again.

Beware of the deceptive details. 1st night quoted at one rate, you assume you are being charged for both. The user experience is designed appear that is your nightly rate. But actually unless you take the time to break out the final price (which conveniently they do not) you do not realize you are more for the 2nd night. Nowhere in confirmation does it break out the details, room rate + taxes. Deceptive marketing, don't bother calling customer service. They blame it on the hotel and my inability to understand. Long time customer but I am done.

Today my family and I were evacuated due to the fires in LA. Booked a room at a nearby hotel through Booking.com. Put in credit card info, got confirmation email and thought we were all set. When we called the hotel to confirm we were coming they told us they had no record of our reservation, and that in fact, they had been sold out for hours prior to when I told her we had booked online. Not only is this horrible for the average traveler, but to have your family of 5 evacuated and think that thankfully you will have a safe place to stay for the night when in all reality it was a total scam?!!! Never will use this company again and all others be warned!

I am a Booking.com member for many years and used their services to book hotels for most of our vacations, with only one little snag two summers ago. However, this past year, I made the error to book transportation services via Booking.com. What an unpleasant experience!!! First story is related to my booking of a taxi for a transfer between airports in Istanbul, this past June. The payment was processed in advance, however, the details for meeting the driver (at a coffee shop on the terminal, no less!) were sent only a few hours before our flight was due to land.

Made a mistake on the place of staying and 4 min after booking I had cancelled and booked the correct place. I AM 99.9% positive I had clicked the free cancellation. Either way I should of never been charged the full amount because they never lost a booking but gained $540 dollars. I will never use Booking.com again. I find it way better just to deal with the place of stay. And the customer service for Booking.com sucks. This is the second time I have been screwed!

Beware of Booking.com! I just got burned by them. Went to their website in early August to reserve a hotel in Santorini Greece. Entered all the information and clicked reserve. I never got any confirmation from booking.com or the hotel. Tried to reach them by email and telephone and could not. After a month and no confirmation, I felt I had to reserve a different hotel nearby. Not as good a location of price, but had to have confirmed reservation before flying all the way from US to Greece. The night before arriving, the hotel Elitoz Suites in Santorini Greece for the first time sent an email confirming our stay. I replied that we never received any confirmation from them or booking.com and could not reach them to confirm so we had to go with another hotel.

We have been booking with Booking.com for many years but recently we were misled by the photos of the property and the reviews selected by Booking.com. A careful study of the reviews of Coventry City Centre Luxury En-suite rooms with TV + WIFI 96 Paynes Lane, Coventry, CV1 5LJ, United Kingdom showed that most of the reviews highlighted the filthy rooms and kitchen but doctored reviews gave them a 10. It turned out to be nothing but a students' shared lodge. A change in their policy means that accommodation paying more commission top the search. Booking.com has not bothered to respond to our complaints of filthy rooms kitchen (backed by photos)and open entry from the street to the communal area. The place felt so unsafe that we were forced to cancel our accommodation and find another at short notice.

I recently made a booking and I had to cancel the following day. I know I was gonna be charged a cancellation fee but was suppose to refunded the rest of the amount after 8-10 business days. When I reached out to them was told that the property manager refused refund the amount however they would but I would be charged additional tax as per the booking. There was no mention of this in the booking or when I canceled. Beware of booking because you will end up losing.

This website is easy to order and cancel. But the major problem for it is they provide wrong information on the max guest number allowed by the hotel. I have issue with a few bookings which the hotel only allow 2 person at a room but they advertised as 2 adults and 2 kids. When I arrived the hotel, I got extra charge and argument. This is not fun and they really need to improve the listing make sure everything is correct.

When my hotel refused to refund a week in my card after I had been there for 3 months but had to leave a week early, I called Booking.com because it's where I made a reservation. The man was very sweet even though I was livid. He placed me on hold, called the front desk to attempt to negotiate my money back. He said they did they have a RIGHT to all my money. The man from Booking.com apologized and said he would refund me $25 just as an apology for the situation even though they have no control over the hotel refunded my money. I'm about to review that hotel on their website but I wanted to say that I appreciated the effort by the Booking.com rep and even the small $25 refund! First class service. Maybe you should run the hotel.

I am trying to get hold of an representative to help me cancel my booking, this is mission impossible. My email address was not correctly added, maybe my fault not sure here, but to cancel the reservation I need a PIN number and confirmation number to do the cancelation by phone or by website. This was pure torture. After 7 hours I just gave up. I called the hotel and they just say I need to do the cancelation using Booking.com. This is criminal not to give us an option to talk to a Booking.com person.

We're never using Booking.com again. We were supposed to get a $40 reward from making a booking. It's taken months and we still don't have it. I called and the automated system didn't recognize the booking number (I entered it at least 4 times correctly) so it's impossible to talk to anyone. Back in 2012 they accepted a booking for a hotel in Bucharest that didn't even exist (and I had a lot of trouble getting a refund from Booking.com even in that situation). Don't use these guys.

Booking.com totally messed up our first day of vacation, possibly the whole thing if this doesn't get resolved. We made a reservation through Booking.com yet when we got to the hotel the confirmation number we had didn't match anything the hotel has. Now we are being expected to pay more than we budgeted for a room and it's ridiculous.

I booked a room at a motel near the Rose Bowl for $92.00. Then the motel found out The Rolling Stones were going to do a show there. So they worked with booking.com to cancel my reservation two month latter saying my credit card was no good. So I had to rebook at $316.00. I did with the same credit card. The motel said Booking.com did the credit card check and Booking.com said it was the motel. My bank told me that my credit card was never refused and is and always was in good standing. So please stay away from Booking.com. As you can see by all the one star reviews you will get ripped off and not save any money!!!

I made the reservation with Booking.com on 20th of August, I paid to Booking.com and received the confirmation about the payment. The hotel canceled the reservation because the prices on Booking.com didn't match the actual prices and I had to pay at the reception again. Today on 25th of October I still didn't receive any refund from Booking.com. All I get is template replies of their customer service bots that they are "investigating" my case. Not a single direct reply to any of my questions like how long it will take (2 month already). Why do their investigations have to become my problem? WARNING TO EVERYONE: DON'T PAY TO BOOKING.COM, they take no responsibility for the money that you pay to them and you will waste a lot of time getting your refund for their mistakes.

I really don't know how In touch the site is with the properties that they advertise. Some of the properties here work like Airbnb so they just connect users and they act as a middle man. That being said I made a booking for a place in Niseko, Japan for January 3 weeks ago. Everything seemed fine until I had to talk to the owners of the place for some directions and to specify my time of arrival and stuff like that. I haven't had ANY reply after roughly 8 e-mails sent. Customer service of Booking.com hasn't had ANY reply either (Allegedly) so that leads me to believe that they just accept anyone and don't have any control or monitor that would protect the end consumer. If the situation changes I will gladly change this review but as of now I would strongly recommend for anyone considering this option, save yourself time and peace of mind and go to any other website.

Booking.com is a cheating website. They say and show something but in reality, they give something too bad. Recently I made a hotel reservation through Booking.com and went and checked in. When we are doing reservation they showed different pictures and when we went there the place is scary. Anyway, we check-in to the room. When we to room the key not working for 1 hour and after waiting 1 hour finally they came and gave the working key. We went in and changing dress suddenly one guy came in without knowing and the door is locked. We immediately came out and called booking.com people and informed them. They promised that they are going to refund.

Booking.com promises free transport from the airport to the hotel, Wellton Riga Hotel & Spa. We did not get this transport and had to pay for taxi ourselves. Avoid booking through booking.com if possible! The hotel we booked is in Riga and called Wellton Riga Hotel & Spa wanted additional of 17€ per person for the transport, which we already had paid for. It was an awful start on what should have been a fully organized vacation.

I booked a hotel through Booking.com. It was supposed to be no prepayment and free cancellation up to 3 days prior to arrival. The day after booking they charged my card for full amount and said it was non-refundable and non-cancelable. Over 4 hours spent on phone trying to get it fixed and they never did. Worst experience ever!!! Never again!!! Please do not use this company. They will rip you off.

We've been yet another customers who experienced awful customer "support" from Booking.com. We have also been scammed when it comes to the price, which was lower in the offer, but higher in the confirmation after the reservation was made. We were forced to pay additionally at the check-in because of this and never been refunded. If you have a problem and contact them via email all you will get is email templates sent in order to get rid of you. They ignored our requests, they didn't actually respond to what we wrote. If you try to call them it's getting even worse. We have experienced rude, insolent customer service which deserves lots of adjectives but definitely not "supportive". You can never count on any support from Booking if you experience any complex issue with your hotel.

They refused to refund my money for a hotel we stood in for 15min. This hotel room should have been condemned. The customer service can't figure out a refund. I've been fighting since the 19th til today the 22nd. They are making me prove there was a issue. Mold, holes, dirt, no bath towels hair. 2.5 hours and counting has now passed.

Recently booked through Booking.com a hotel which had listed a crib and hi chair in the room. Only to find after booking a non refunded room that they need to get in for us even though listed as free charging extra $10 a night. Ask to cancel booking with Booking.com but as the hotel refused refund Booking.com didn't want to know about it. Really rude considering false advertising.

Zen Zeng hotel is a great place to stay. Services is awesome. The staff are extremely friendy. Rashid really provides great services. It's near the city centre and it's convenient. Awesome location to be at.

I have used Booking.com for quite a few years now and usually I haven’t had a problem. Until recently when I emailed my accommodation through Booking.com to ask for a special request for my anniversary and Booking.com responded to it and accepted it telling me there would be no extra cost. When I arrived at the accommodation they did not have any record of any correspondence between themselves and Booking.com. I’ve tried numerous ways and times to deal with Booking.com they don’t seem to understand or accept that they have made a mistake and responded to my request. They keep trying to Fob me off with some nonsense about accepting my check in time when I never even mentioned a check in time. Their mistake but someone else’s problem. Be very careful when using the middle man ‘Booking.com’. My advice always go direct and deal with the hotels themselves. I Won’t be using Booking.com anymore.

Hi All, Well it was planned trip to interlaken from 17th October to 21st October but not the case with accommodation which I booked it. Let's explain you the story and giving you hint how Booking.com is cheating and careless about the customer nor bother once you booked room and well in need. It's truth said by many one these customer executives are just bluffing by using fancy words. Once you called they keep call on Hold more than hours, You may lose hell of money. Here.

I won't ever book with you again. Ever. I have already contacted customer service about this and booking.com does not seem to care. I accidentally booked a room under duress. We got our days mixed up and had a booking in Portstewart Ireland that we didn't use because we went to Dublin a day early and found ourselves without a room. So I was sitting in the street with my luggage and people all around trying to get the Internet to book something and went in and booked a last-minute hotel. Then I realized the date defaulted to the NEXT day. So now I spent another $200 on a hotel for the wrong night! Totally my responsibility!

My husband and I travel extensively around the world, with very few accommodation problems, however, on this occasion, we asked our son to book us three nights, in a clean and comfortable hotel in a central location. He used Booking.com to research and found a hotel in a central location, however, upon arrival, the concierge told us that we were in fact booked at their other location, 10 mins walk down the road and across a very busy intersection. The foyer entrance was filthy and our rooms were on the 5th floor with no lift to take us or our suitcases. He also told us that as we had booked breakfast, we would need to come back across the busy intersection every morning to the original location. I have a bad right knee and severe arthritis. I managed two flights of stairs and that was all.

I have used the service before with no problems. I recently placed a reservation that stated it wouldnt be billed until I arrived and I was charged. I contacted the hotel and they said it wasnt them that charged and Booking.com was the one who charged the card. I contacted Booking.com and they said it was the Broadway Hotel. Needless to say if this leaves me with a double overdraft charge of $70.00 I will be very unhappy as no one is owning up to causing the problem. I will never use them again. Lorri **.

Booked accommodation in March subject to £40 cash back offer. Paid £1100 in full in March. Checked out of accommodation 28th July. Award still not paid by early October despite being chased up by phone. Total disinterest by adviser on phone. Closed account early October providing reasons for doing so (part of closure process). No acknowledgement from booking.com. Small amount but if this is indicative of how they deal with problems it's best to steer clear. Spent over £2000 with them in past 2 years but will use Expedia in future.

I booked through CheapOair and after finalizing it was booked through booking.com. I booked a hotel for two rooms a month ahead. The day of our vacation the hotel told me told me that my payment thru MasterCard was decline for one room. I explained it to the Holiday Inn Clerk and She showed me how all the paper that the charges did not go through and they tried it again but it did not go through. I need to pay for our room again because I have my kids with me and it was late and really cold to look and drive for another hotel. Upon calling the customer service they told me to call the hotel which is ridiculous! Can’t even understand Customer service representative. They talk and talk and never listen before they listen. Never use this website again. Next time I will use hotel website directly.

My mother is from the Netherlands and I used to feel so proud when I saw Booking.com headquarters in Amsterdam. But their honesty, reliability, and efficiency has drastically disintegrated. It seems they have no communication within the company itself nor with the hotels. Agents tell different rules and guidelines. When I attempted to explain the situation, they were stiff and uninformed. Their response to an email I sent was a week late and by then I had rectified things with them (so I thought) and the hotel. Booking even sent a confirmation email that everything was good.

My partner and I booked last minute on Booking.com approximately 1 hour prior to arriving at the hotel. When we arrived at the hotel they had no confirmation from booking.com however we received direct confirmation from booking.com. After a lengthy discussion the hotel final checked us in and charged us $220 more than the advertised price. I complained to the hotel directly as well as contacted booking.com via phone and email. Struggling to understand the assistant on the other end we were left with no answer and no response to the email sent. Would not use this website again!!!!

I booked the hotel thru Booking.com, and got confirmations from both booking.com and the hotel itself. I was going to arrive fairly late to my motel, 10pm or so, and told them so, I even called the motel and confirmed this, and they said the room would be held. When I arrived, they said there was a mistake, and all rooms were already given up. I was tired, and there were hotels about 15 miles away (which was the direction I was going). I did not want to waste time, I went on to the next place, and they had rooms. The room was $50 higher though than the one I had booked. I contacted booking.com, they apologized for the situation, (though I believe it was the motel's fault, not their's), and refunded me the $50 difference within one day. Excellent service.

I booked a room for my son in law. They did not send me an email regarding the confirmation number. I needed to cancel the room. You can't reach them unless you have a confirmation number so I used another one for a future trip. When I finally reached them they said they could not help me without a confirmation number. I explained the situation to them but they said they could not help me. I sent numerous emails explaining the situation and each time the response was PLEASE GIVE US THE CONFIRMATION NUMBER SO WE CAN HELP YOU.

I booked for the first time through Booking.com and never consider using them again. In the first instance I reviewed my booking and was satisfied that I could pay on arrival and that I could cancel up to 24 hours before arrival. This was confirmed by email from booking.com when I completed my booking. I gave a card number but did not transfer the funds to it as I could pay on arrival. The following morning I awoke to a message telling me that my payment had failed and that this booking could not be cancelled. I tried to contact booking.com and get help but consistently got the runaround until eventually I just paid it. Hotel on arrival was very disappointing and for lot match the descriptions booking.com gave. If you read this when thinking about booking through them just don't.

Property booked in Llandudno Wales was misrepresented in photos on the website. Upon arrival, we decided not to stay because the bedroom and bathroom were unacceptable. We immediately notified the property owner and booking.com but they were (and still are) unwilling to refund our full payment for the room. Customer service has sided with the property owner (who has misrepresented the situation) rather than the customer. We will never trust BOOKING.COM again!

Don't use Booking.com. I used to love it and told everyone to use it due to low prices and the help offered and used it since it began over ten years ago. Now, it's nothing but a scam. I noticed that booking.com has been charging me twice for every hotel/hostel that I've stayed in. I've been paying cash, then booking.Com has charged me for the hotel too on my debit card. They owe me over 500 pounds!!

I used the site in more than one occasion to book hotels during my vacation trips without incident. Today 10/15/2019 I attempted to book a rental car through booking.com. The attempts were not successful, I didn't realize I was using my debit card for these attempts. Even called my bank from where I was told to check if they accepted debit cards. After doing so it was by fact that I was not going to be able to book the car due to the fact I was using a debit card and they don't accept Discover which is my major bank I do my banking with. Two hours later a charge for a booking appears in my card.

Booking.com charged me for a hotel room and so did the property. It was supposed to be taken care of in a week and I have not heard a work back from them after submitting proper documentation. TERRIBLE CUSTOMER SERVICE.

I am writing this on behalf of I and Cody **. Cody ** has been the person paying. So we’ve booked a couple different days on several different occasions. After using Booking.com the only thing I say is ** Booking.com. We will NEVER use this service again!! Every single time we have used this service, we have issues. The first time this happened we spent over 4 hours, with 7 different customer service people, and our bank trying to either A) Get our refund immediately (not 4-7 business days later) (we're homeless and living penny to penny so this is a huge inconvenience) or B) Get our days that we booked, reinstated seeing as how they still had our money.

Booking.com continues to send requests asking for reviews of property and city stays. Do not bother to fill out these forms. I tried to do a very positive review of a recent hotel stay and destination. After spending time to write a decent review, the links on their site drop all of your work and do not post. A big waste of time and an insult to the consumer and property owners that deserve positive reviews,

I booked a room online, paid through Paypal, never received a confirmation Email, rang helpline, could not connect because I had no confirmation number, rung another office helpline, they told me I didn't have a booking, but they have my money. Never again.

We Have booked two hotels recently and both hotels were pictured to be incorrect locations and buildings. In Beaumont Texas the hotel looked new. It was actually their sign in front of a new Harley Davidson Building. Not the real awful old building that was the actual hotel. We just booked a Westin That looks to be on the beach but in actuality that is a different hotel than we booked. It was not on the beach and in a corporate area for conventions. I would like to file a lawsuit for such fraudulent misleading pictures against Booking.com. Any lawyers out there ready to take them on?

We booked a hotel for one night when we would be arriving very late, and checking out early to continue the second part of our trip. Hotel was absolutely disgusting, and staff said we had to deal with it through Booking.com in terms of complaints and refunds. When I contacted Booking.com, they called the hotel to address concerns and the person at the front desk told the customer service rep we stayed for 3+ hours before leaving so they would not issue a refund. The "customer service" rep took their word and essentially said there is nothing else they would do to help besides try and contact the hotel again.

They “guarantee” the lowest price, which is a lie! I booked for Atlanta for my anniversary however I am disappointed with the extra fees. The fees were not mentioned online. Just as soon as I checked into the hotel it was VERY disappointing! I will NEVER book with this company!!!

If a booking is refundable why I was charged the full amount though I have cancelled the booking 5 days prior to the booked date?!! I contacted and emailed the property but I never got a reply from them!!! I DID NOT GET BACK MY MONEY BACK! And since it was refundable and through Booking.com, you must figure out a way to return my money back! You MUST not give my card details prior to the no refund date. So they won’t be taking people’s money and not returning them back.

I have booked through Booking.com quite a few times and never had a problem. However this time when I did it became a nightmare and impossible to resolve. I booked my accommodation last minute. They showed availability and charged my card the full amount. The hotel called me the following morning but I missed the call. I got an email saying my accommodation had been cancelled. I called them to find out why and they told me that they had no available accommodation and then I spent 2 hours on the phone to booking.com who firstly accused me of cancelling the accommodation which I didn’t. Then they said they could relocate me but I’d have to rebook and pay for new accommodation then send them receipts and they would reimburse me. I said it was easier to get a refund as I couldn’t afford to do that.

I always used Booking.com for my hotel plans and only once they almost failed me. So I got a long distance tickets to travel the other end of the world thru Booking - Turkish airlines. In the middle of the trip, I had to come back to the US so I quickly purchased one way ticket back and called Booking to let them know that I am cancelling the return portion for my first ticket. The representative was nice and said that Turkish airlines will reimburse 400$ if I schedule another flight within 12 months but it must cost at least 700$ as total for the trip.

I booked 4 hotels on their site for a trip to Japan. 2 months before the trip, I needed to modify the reservation of one of them to fewer days. I emailed the hotel and they told me since I booked though Booking.com I needed to cancel those dates through them. I emailed Booking.com and they got back to me a week later and said I had just missed the cut-off date and I would still need to pay for those dates. They answered that I dropped the ball and should have told the hotel. I explained that I had let the hotel know weeks before and also had emailed Booking.com before the cut-off date. I emailed them my email exchanges with the hotel and Booking.com. Their customer service was incredibly poor. Their response was to say they are just a booking site, everything else is the hotel's responsibility. However the hotel saw it very differently. They see Booking.com as the primary responsible party for cancellations.

We had a visit from an elderly couple from France last week. They decided it would be nice to take a 2 night trip to Nantucket. We googled "Hotels Nantucket" and found a Booking.com listing for "Nantucket Dream Place", listed under their Top Picks. They booked it. When they arrived they noticed trash and stuff strewn across the yard. When they went inside they were greeted by dirty, disheveled rooms with junk in them, a fridge with rotting meat dripping in it, and they were simply grossed out. Disgusted, they left immediately and went back to town, where there were no hotels available for under $400/night. With no place to even leave their luggage, they booked the next ferry back to the mainland and came back, the same day, to where they had been based, with us about 60 miles away.

This company advertises price match if you find a lower price on another site. I made a reservation for 10/13/19 using Booking.com. That day I found a price on Hoteltonight.com for $18 less. I contacted Booking and requested a price match. Not only was my request not honored but all of a sudden my reservation with Booking.com became non refundable. I am very disappointed. After speaking with their booking specialist in Japan I was told that I’m just out of luck. Less than honorable customer service and false advertising. I deleted the Booking.com app and will look elsewhere in the future.

I have booked a hotel with Booking. The hotel had problem and we had to look for another place to live. It cause big stress and troubles. In my request to refund the whole sum of the money we paid Russian department of booking refused. So we didn't get the service that we have paid but we couldn't get back our money. Horrible service!

We have people write reviews about things like not having sink in the bathroom when in fact all 36 rooms in our motel have perfectly working sinks. Some people complained that we do not have pools or saunas when in fact our descriptions clearly marks that we do not have pools or saunas on our online booking sites. It seems as though people just write anything depending on the mood they are in at the time they were rushed to write a review.

Booked online with Booking. They ended up charging my account more than once so my card had insufficient funds. Was dealing with the customer service and hotel I wanted to stay at from 10:30 pm the 8th of October 2019 to 3:00 am the 9th of October 2019!!! I am completely over this!!! They keep blaming the hotel when they had nothing to do with my booking!!! Stupid people!! I just wanted to sleep! The Booking.com people had horrible customer service!! And didn’t help at all. THEY STILL HAVEN'T GIVEN REFUND WHEN I HAVE PAPER AND ELECTRONIC PROOF THEY CHARGED MY CARD!!!! Which they have both!! So ya. Just a great way to end my night/start my morning!!

Booking.com changes the prices and raises them if you leave the site and come back. They claim it is the lowest, but when I just called the hotel directly they said that number 1, the price did not go up, and #2 there are more than 2 rooms available. I ended up just booking through Hotels.com for a cheaper price than Booking.com. I think Booking.com is committing fraud.

the want we book (Please beware of this practice) and they did not want to refund our money and we were late to find another hotel.

Warning, Booking.com blocked negative reviews. I had a confirmed booking at a hotel in Thailand and arrived at the hotel to discover that the hotel did not have a room for me because they had decided to give it to someone else who arrived earlier than me. Naturally I was extremely upset. I complained to Booking.com (who essentially did nothing) and also left a negative review of the hotel on the Booking.com rating system. Booking.com blocked my review because it was negative. I contacted them to explain why I had left a negative review (basically because the hotel did not have a room for me as per my booking) but they still refused to allow my review to be seen on their site.

Horrible company. I cancelled my reservation in time for the free cancellation to apply. I went on vacation and was charged the full amount. Leaving me with little funds on vacation in another state. I contacted the company and they said I would have to wait for a refund. It's been 3 weeks and I'm still waiting on a refund. I will never book with them again. Customer service keeps telling me the same thing over and over and no one is helping me.