Booking.com Reviews

I searched for a "falls view" hotel room in Niagara Falls NY. I found one through Booking.com, booked it and printed out my confirmation. When we arrived, we found that the hotel was in town with no rooms overlooking the falls. We did find however, that the hotel has another branch with falls view rooms. I feel like it was a "bait and switch" and will never book through a third party again. This was supposed to be a special weekend that I planned for my husband's birthday. Our view was out the first floor window looking at a pick up truck. We closed the curtains and made the best of it.

Don't use this company unless you are prepared to pay upfront and not cancel. I used to Booking.com to book my hotel for a trip to Nags Head. All of the listings said, in bold blueprint, that no money was due until I got to the property and that cancellation fees are free until July 21, 2021. It said to book in 2 minutes. I chose a property, my dates, etc., and booked my place. It did have me put in a credit card number to make sure I was a valid customer. Well, the next morning, the entire amount of fees had been deducted from my checking account by the hotel. I wasn't prepared to pay the full amount up front so I called to check about canceling and I was not allowed unless I forfeited the money already paid, minus about $100. What a way to trick people into booking vacations.

I made the wrong flight date and I was trying to change to the correct date. But I couldn't cancel the flight or hotel reservations, and they could not make the change to the right date so I'm stucked, now I have to go out of the wrong airport on the wrong date but they are quick to take your money and then tell you all the sad stories about cancelation policies

We prepaid Booking.com for a hotel room, but once we got to the property, our reservation could not be found. Booking blamed the hotel, saying since the property manager was not on site (this was at 10pm mind you), there was nothing they could do to help us. We had to pay again for the room on site, and wait for the refund from Booking. I spoke to two agents on the phone, neither of which would transfer me to a supervisor or offer any forward solution. I will never use this service again.

My husband booked a room through Booking.com for our first vacation in three years. We searched for a room with a large bathtub - this was our whole reason for spending well over $300 for one night - so that we could have a bathtub that my husband could actually use (he has long legs). We were to stay one night at Tidewater in Panama City Beach. After booking, we received an email confirming our stay. A subsequent email listed a different room number than the one we had booked. When we arrived, we discovered that this room did not have the large bathtub that we paid for.

I booked a hotel in Maryland through Booking.com. The pictures that are on their website are deceitful when you book a room you do not get the room you booked and the manager of the hotel and Booking.com point the fingers at each other. I left the hotel 6 hours before checkout because I couldn't stand it anymore. Booking.com customer service is offering me $30 for my trouble when gas and/or tolls to go down to the hotel wasn't least triple that.

I did book Hotel from them which having free cancelation, next day I found other provider got me better deals so I call Booking.com and ask for Price match which they refused and did not agreed for price match. Then I ask agent to cancel the hotel reservation, Agent She told me she is canceling and there is no cancelation fee so I booked from other site (exd) to book which I got better and cheaper deals I made paid, then after 2 days I got email from booking Fraud team that my booking is cancel but I have to pay the charges for the cancelation. It was too much hassle from the Booking.com fraud and layer. I called hotel then booking.com for at least 8 times but they did not agreed to reimbursed my amount. PLEASE DO NOT BOOK ANY HOTEL FROM BOOKING.COM, OTHERWISE YOU WILL RIP-OFF.

Booked a room while traveling... in Mineral Wells Texas. There were many options in the smaller towns surrounding Mineral Wells, but few in MW itself. One was for the Holiday inn Express.... and we booked it. Got to Mineral Wells and found there is no Holiday Inn Express there. They reserved the room for Mineral Wells Virginia. Called Booking.com, they said we need to call IHG, called IHG they said we need to call the hotel in VA. Tried to call the hotel in VA, but don't think we ever reached it through the phone maze. I think we only got to more IHG people, but the language barrier made it impossible to know for sure. Regardless, they said we need to call Booking.com.

I booked a hotel through this company, and the hotel turned out to be fake and not a real hotel, but collection of random apartments without a front desk as was claimed on the booking website. The address provided was supposed to be near the city center, but they placed me to a totally different location about 2 miles away from it. The stairs were smelly as a pile of rotting rats. I exchanged dozens of messages with booking.com, and provided proof that they cheated me. Instead of a reimbursement, I received a $20 discount for the 3 nights I was cheated. For technical reasons (hotel cancelled reservation on booking after taking my money in cash) that booking.com did not resolve, I was not even able to write a review about that fake hotel.

Excellent site. Gives options of booking with or without cancellation options. A must in this covid19 environment. The site clearly lists all room options at the business or resort hotel with photos making an informed selection easy.

Booked a pet friendly hotel through site. When I called to confirm my reservation with hotel they told me they never accept pets. Also told me my reservation was non refundable. Many phone calls to overseas customer service. I was finally able to get money back in full. Horrible experience and will never use site again.

I booked a room at the Hyatt in Florida, I have only one confirmation number but was booked at two different Hyatt's. They charged me a cancelation fee although I checked in and paid in full at other location. Booking.com did nothing to assist although they are the ones who caused problem.

Would not pay difference between canceled booked reservation and room I found. By time they emailed me a new location it was too late for my concern. Said they would call back but sent email. Did not get.

Reserved a cabin in Big Bear with Booking.com and they have on their site “free cancellations!” NOT TRUE! First they took the whole payment for both nights in July 2021! Then I called them to cancel my reservation and they charged me 3/4 of my payment claiming that the cabin owner has a non refundable policy! Well I wasn’t dealing with them, I was dealing with booking.com! THEY SUCK! PEOPLE PLEASE READ THIS AND TRUST ME, YOU DO NOT WANT TO USE THIS SITE FOR ANY VACATIONS YOU ARE PLANNING!!

If I can give zero stars I would, but this is the worst experience ever. I booked in advance for a reason to be prepared. Only to find out that my reservation was cancelled because supposedly there is an issue with the room and will take more than a month. I highly doubt that it’s going to take a month. The owners know that if they say something is wrong with the room that’s the only way out of the reservation. It’s a holiday weekend and they had to say something to get out of the cancellation. As for Booking.com they are telling me it will take basically almost a month to get my refund. It’s over $1600. That’s a lot of money.

Will never use Booking.com again. A future reservation was supposedly confirmed and it wasn’t even in the hotel’s system, even tho Booking.com stated it was definitely reserved. Good, I checked 2 months in advance.

Most sites are fairly easy to use. To really get to want you want, you have to wade through the sites. With booking.com, it is all in one site, offers not bad prices but it takes awhile to get through everything. It would be nice to get better offers for combined bookings - flight, car and motel/ flight and car/members repeat booking savings.

I booked a flight through Booking.com for a one-way to Phoenix AZ $105. AAA is willing to refund me 100% BUT to find out the booking did not go through BOOKING.COM but GOTOGATE. I never authorized GOTOGATE. I found out when I went to cancel my flight and they wanted to charge me $71.00 and the balance of $13 will be refunded to my account in approx 60days!! For starters cancellation FEE was $0.00. Booking fee was $0.00. AAA full refund. NO one time did the agent or the site disclosed is was going through GOTOGATE. all I have been dealing with is someone in the middle east who can't speak English and at times would hang up on me..

I was trying to book a package from Sao Paulo, Brazil to Porto de Galinhas, Brazil. The website showed the hotels in the correct city, but when I was selecting the flights it had a totally different city in a different part of the country. Porto de Galinhas is in the northeast of Brazil, the destination of the flight is in the south of Brazil. If I hadn't noticed this mistake, my vacation would have been ruined. How can a website this big make mistakes like this? I have screenshots of my attempted reservation, but Booking.com has no direct email address.

Used Booking.com to book a stay at the Residence Inn by Marriott New Orleans Elmwood with guaranteed free cancellation. Cancelled weeks in advance but the hotel still charged me over $1500. After numerous emails and phone calls to the hotel and Booking.com they finally agreed they had illegally charged me. But they refunded me only partially in separate payments over 4 weeks and still owe me over $300. I guess their scam is they give out multiple refunds and hope you will not realize they have not refunded the entire amount. What is unacceptable is that Booking.com is helping hotels steal money from customers. This hotel shows up on Booking.com website as a preferred partner which probably means they split the money they are taking from customers.

Thru Booking.com I rented what I thought was a hotel room. Got the address, drove to the property only to find it to be a house in the middle of a not great neighborhood. Contacted the property owner. They claimed the reservation was for the following night. I asked to cancel the reservation only to find out when I got back home that the reservation was not cancelled. I called Booking.com to get help with a refund. Nightmare. I did not get refunded. Booking.com got their money. The property owner got their money. I got my bank account made a little lighter. I will never use Booking.com again!!!

We rented a car in Puerto Rico through Booking.com. We needed to change the time of pick-up and the car was not available because the rental place closed early. I tried to change the time through Booking and they kept sending me these emails to do this and that. It didn't work. I called the car rental place and, since they were not available, cancelled the car. Booking has refused to refund my money for the car, even though I contacted them about the error before the trip. They said they called the car rental agency and the person there said he talked to a man and we were going to change our flight. All false. Just do not book car rentals through Booking.

Have been a loyal member since 2014. Booked an apartment in Colombia and when was time to check out the price went up. After arguing with the owner that threatened me with police I had to pay cash. I made the review and booking.com removed it. Reached out to customer service. Ended it up in fiasco. So it’s it seems whatever fits their narrative and customer is nobody. Goodbye booking.com. This is the last time I have used your company. I rather stick with USA companies that treat their customers with respect.

My Booking.com Horror SHOW! On February 19, 2021 I booked a hotel reservation on BOOKING.com to visit my dying mother in RI. I was quite distraught when I made this reservation as the news was not good. She is suffering from gallbladder and liver cancer. My brother had called with alarming news and I knew I had to get to RI that weekend. Apparently when I made the reservation, I saw 20th and 21st. My intention was to go for the weekend to see mom, February 20 to FEBRUARY 21. I booked the Holiday Inn Express for this reservation. Clearly, it was NOT my intention to book a reservation THROUGH March 21. Their site apparently tricks you this way.

I booked a double queen room oceanview in Myrtle Beach SC with Booking.com and paid booking.com, when I arrived at the room I was given a room with 2 double beds, and when I look out the window I see a brick wall of the motel next to us. When I called I complained with booking.com, the lady on the phone said she was sorry but if I wanted another room, I could either go find another room somewhere else or I could go home. I'm not doing either, I'm going to sue them for false advertisement. I have screenshots to prove my claim.

I booked and paid through Booking.com, received booking confirmation, specifications of room I booked on the booking confirmation, upon arrival at the Guesthouse been informed the room I booked and paid for was already occupied, received this information from reception, called the owner and demanded an explanation, according to owner the room I booked was already occupied, according to owner Booking.com was at fault, owner didn't have another room with a bathroom, which was a specification when I booked, asked to be refunded but owner suggested her other Guesthouse which apparently had the same kind of rooms, NEVER booked in at Bein Shalom Guesthouse, followed her to Golf view Guesthouse, which turned out not to be a what it seemed, authorities still investigating that institution.

I booked with Booking.com to stay at the Acaica Boutique Hotel. The hotel is beautiful but the service we received during our stay was unbelievable. Our first night there was a fire in our room, there were no alarms going off to alarm us of the fire. We only knew about the fire because we seen the cloud of black smoke while we were in the pool. There was not a single hotel employee in sight for the next 13 hours!! No one at the front desk no one at all. Other guests were just running out of the building.

Used their site to book my family vacation. Emailed them Numerous times about extra charges to my card. Never have received a response! Stay away! If I paid $150 for a cleaning fee why am I being threatened saying more charges for extra cleaning? Make it make sense!

I booked a flight through Booking.com. I have a Covid family emergency and needed to cancel the flight. The flight was supposed to be 4/30/21 so it is not a last minute change. Not only would they not refund me, but they also tried to charge me exorbitant fees if I wanted to just change it. The customer service rep told me they have to follow the American Airlines policy for cancellations and fees associated. I called American Airlines and they are not charging any fees for cancellations or changes due to Covid. Regarding changes to the flight, booking.com is tacking on $200 + other fees. Not only was the representative be dishonest, but they also were not nice or helpful. I spoke with a supervisor who was also not helpful. I understand people have accents and I appreciate diversity, however, there was limited ability to understand the agent and the supervisor.

I have been a member of Booking.com since 2019. I recently joined a few other travel services. I couldn't believe the lack of incentive they have. I have completed 31 stays Feb-March 19 with no free nights offered, no upgrades, nothing for my loyalty to their service. I joined Choice Hotels program and within 4 stays I received a free night. Their services at booking.com are filled with hidden fees and therefore make the price you are paying higher than if you just walk in off the street and get a room. Therefore I believe they as are fraudulent in their offers. I would never recommend them for travel service.

I booked a stay online for a Hilton property but even though Booking.com showed the correct dates, Hilton did not. Only booking.com could correct the dates but after 3 phone calls, hours online trying to correct this before my trip, it still isn’t fixed. Do NOT trust booking.com. It has been a terrible experience.

I used Booking.com to book a vacation rental unit. The unit booking showed in photos at every step of the process were photos of the wrong unit. When I searched for available units the search results showed up with thumbnail photos. I clicked into one specific listing for price and due to the quality of the photo. On the specific unit page it showed >20 photos of a very nice unit. There was only one option available to book so I clicked the “reserve” button. On the next screen, the confirmation screen, it showed the same photos/unit. After confirming the reservation and paying I received an email with my reservation details showing the same photos/unit yet again. When we arrived at the unit it looked nothing like the photos. It was a smaller unit, with less beds, and very old outdated furniture half of which was broken.

Booked a 2 night stay in Mammoth and Booking.com doubled booked me (2 rooms for the same night). Attempted to get a hold of them within 1 hour of booking but was unsuccessful. Called hotel and they claimed they would cancel 1 of the bookings. Got a email 3 days later from Booking.com that I have 2 bookings and do I want to cancel 1. Again canceled 1 and got an immediate email back (20 seconds later) that they reached out to the hotel and the cancellation was declined. Scam! Booking.com site is slow and glitchy. Beware of the misleading 'free cancellation' ad.

I had a great experience with Booking.com before until this situation happened today. I booked the hotel at 3/4 via mobile phone, which offered me a great price. Then today, 3/15, I received two phone calls and two emails from booking.com that said that the hotel found that their rate was way too low, compared with the surrounding hotels. And I can either cancel it or pay nearly 65 bucks difference for two nights (which exclude all the taxes and resort fees, the new price only 10 dollars cheaper than the current rate).

I booked a hotels using Booking.com 2 months in advance, while I tried to understand their no cancelation policy I also thought they would at least work something out when I made a mistake and booked my hotel for the wrong date. I called booking.com and they said the hotel told them no to my request to update my dates, that the manager at the hotel told them not to ever call them again to try to change my dates. Nor the hotel tried to help. I booked my hotel in early March for my vacation in May with my family. I had to cancel my flights and rental car and cancel my stay in the end at the hotel because they decided they would not work my dates or refund me anything back. I lost 600.00 and my family vacation in total was cancelled.

If you use Booking.com be really careful. I have had two bad experiences with this company. Once in Ohio a few years ago and another in Nebraska a week ago. They charged our credit card 9 times for a room. I wouldn't recommend this site to anyone. And if you should happen to use Booking.com make sure you was only charged for the rooms you rented!

Here is my tip: https://Booking.com may give you a pricing for a hotel or a Resort in El Salvador. While the pricing may look TOO good to be true, you may want to check with the local hotel/resort as https://Booking.Com does not disclaim that in El Salvador, the cost per day/night at a given place are applied PER PERSON and not per ROOM. I recently learned this information as I was planning my trip to El Salvador on 3.31.21. Double check as you may get hit with additional charges once you reach your destination. This feedback is related to a resort named: Hotel Bahia Del Sol, La Herradura, El Salvador. Nelson **

I had booked this vacation and planned to stay 3/17/2020 to 3/24/2020. I understand that they did not have a cancelation policy... and would not have canceled if not for COVID-19. It is now almost a year later and I have not received any refund. This is completely unacceptable. This was no fault of my own. I am out not only the money for the trip but the trip itself. I have called several times, waited on hold for hours and sent documentation screenshots from the company stating that Booking.com could refund. I couldn't even get the dates changed not that it would have mattered as were are still dealing with Covid almost a year later. I will never book through Stay Alfred as they refuses to do anything or Booking.com or their affiliates. I might as well book directly through a hotel like the Marriott or Hilton. I might pay more but at least they would have given me a refund.

I looked online for a hotel in a town. Booking.com list about five hotels in the $70 range. But when you clicked the hotel, all were in the $250 range. I call this switch and bait. I used their filter, and the same hotels came up, at three times the, advertised rate.

I am very dissatisfied with Booking.com, we initially made reservations for this weekend (February 19-21, 2021) to Blue Ridge, Georgia. We had to make a change to one night (February 20-21) and did so before the deadline of February 17, 2021. When we get to the Reid Ridge Lodge, we are told that they do not have the modification from the initial reservation. We showed them the confirmation sent on February 16, 2021 from Booking.com. We had to pay for 2 nights and was approached rudely by the Owner VD about the overcharge. The lodge reported they did not get the modification. The agents at booking.com have not been helpful on how to get refunded for the overcharge. Will not use booking.com or go to Reid Ridge Lodge in Blue Ridge again.

Great vacation until we tried to travel home. We tried calling and waited more than 2 hours for a callback and then they were unable/unwilling to help us. Stranded for 48 hours because of this company with no help rebooking flights. We are out for hotel, food, and time off work because I was hung up on repeatedly by their customer service department. Once I was finally home, they told me there's nothing they can do for me that they were really sorry all this happened. They were unwilling to make it right, but told me that I could have requested a refund for my flight home if I would have been able to reach them at the time.

It was my first time to book a flight with them when the airline cancelled my flight and they could not find me another options. I requested for my refund back in July 2020 and I only received it today February 10, 2021. Never ever use this site again! I paid all the interest in my cc for all months that passed. The customer service kept on sending prewritten email templates that I received several times. Such a disgrace!!!

Stay away from this crappy company! Rude customer support unwilling to refund my MONEY although I have already cancelled my room booking with hotel. Booking.com was asking me to get refund from hotel. I spoke with a hotel agent, they never received the money from booking.com as the hotel never charged booking.com. I would give negative stars to this company if there was!!!!

I booked a hotel. Got a confirmation and drove to the location just to be told they are full and Booking never sent a email letting me know that they were full. So I had to drive all the way back home at 2am.

On Monday January 4, 2021 I booked a room through Booking.com for a room at Baymont Inn, in Texarkana, AR. The following morning My Employee call me and said he needed to stay a few extra days. I told him to stay and just keep the room on my American Express card. Baymont said they would not extend the stay unless I sent all of my “Personal” information…Both sides of my Drivers license and both sides of my American Express Card…I was not willing to do that; and told my employee to go to a different hotel. Baymont Inn told him they would charge my card for canceling the reservations. 1. I did NOT cancel the reservation, They did! 2. They would not charge my card for a room but they did Charge my card $150.00 for Fraudulent Charges.

Be aware that Hard Rock Cancun penalizes guests who book through this site. Three times they refused to help when I asked in advance about being on the same floor as my children, citing the fact that I had used a third-party site. (When I checked in, I was told it would cost me $49 extra per night to be on the same floor.) When I checked in, my ocean view room was in fact a view of a rusty exhaust pipe. You could not see the ocean from the room unless you stepped on the balcony and looked sideways. It cost me $100 a night extra to get a real ocean view room. The hotel is at less than 60% occupancy. I understand that there are different tiers of service. I also understand that hotels prefer direct bookings. But this is the first time I have felt directly punished for being a Booking.com client. And, to be honest, the customer service folks at Booking were no help — telling me to contact the property directly. And then they simply didn’t respond at all.

Hotel reservation cancelled because of COVID and no one can help us get refund although I specifically booked a more expensive option for free cancellation. When I try to call they ask to enter the confirmation number and PIN and the one I have for the one already cancelled is not recognized for some reason so I can't get help from anyone. Also the hotel won't answer as well.

Everything about this company screams identity theft and dodgyness. I will avoid them in future. They want far too much sensitive and unnecessary information, which they only ask for once you have paid and too close to the booking date to cancel and get a refund.

I recently booked a British Airways flight from London to Istanbul through Booking.com. I paid for an extra checked bag at a cost of $106.94. Due to Covid lockdown restrictions being tightened I decided to shorten my stay and, given that I would need to take fewer clothes with me, I tried to cancel the checked bag. Booking.com refused to cancel this even though British Airways would have cancelled without any problems. This is simple profiteering on the part of Booking.com. Once they have your money you will never see it again. I will never use a third party booking service again after this experience and advise others to book directly with the hotel or airline they will use. They will thank themselves should they need to make any changes. Just a final note to say that the promised call back from a manager at Booking.com never came. Avoid this company at all costs.

Please be careful using booking.com if you are expecting assistance if a problem occurs, you will not. I will take the extra step and book directly through resorts for future travel. Do not expect assistance from Booking.com if you encounter an issue with a reservation, you will get “unfortunately we are unable to assist”. I found out you can get better deals booking directly with the resorts as well.

I used Booking.com to reserve a hotel for my honeymoon. I was excited and had paid and received the receipt and confirmation number a few days before the booking. Then when we showed up, the hotel's check in system had no record of our reservation despite being charged for it by booking.com. The website seemed really legitimate but I wish I had seen all the terrible reviews. RESERVE ELSEWHERE. Never use booking.com. It is not worth the stress when they mess it up.

My money hasn't been refunded and when I try to call the Australian no: it's disconnected. To get my account reimbursed the $148.41 that was debited on the 16/09/2020, I have tried calling then, twittered, and now I have had to Call Lauren from The Argyle Accommodation at Hobart, Tasmania to help me. On the 16/10/2020 I was told by phone that the money would be in my account by Mon or Tues, also I was told to tell the Argyle Accommodation to back off and stop calling them and nothing since. When Lauren called me, they told her a fortnight, it is a fortnight over that one almost 4 weeks.

I am literally dumbfounded by the fact that this company is allowed to operate. They are an absolute scam and will offer things that the rental companies will not honor, then give you no opportunity to contact them for customer support and no refund. What a dumpster fire, nightmare of a company. BBB needs to shut them down.

Adelaide Airport. Further investigation revealed in fact that the hire car company was not at the Airport so I contacted booking.com to advise them of this and I wished to cancel the booking as the advertising was misleading. I was was told I would incur a cancellation fee of $131.00. I will steer away from this company as I want correct information on a booking site.

I have used Booking.com for many years to book hotels. The most recent booking is my last. I received a confirmation email for the price of my hotel stay at Hampton Inn. Upon checking out I requested a receipt and was told one would be emailed to me. It was not. When I checked my credit card I was charged more than the amount on my Booking.com email. I called the Hampton Inn and they told me they have nothing to do with it, Booking.com handles the charge. I also again requested a receipt and did not receive one. When I called Booking.com they requested a copy of my credit card charge, which I sent them. They then emailed me and said it was the Hampton Inn who was responsible for the charge, each company blaming the other and I am stuck paying.

Our anniversary was coming up. We were deciding on the Oregon coast hotels, and chose through Booking.com Elizabeth Hotel in Newport, OR because it was the only one available with Corner King Suite (double view). The price for two nights was about $585. We really anticipated the view above everything else. When we got there, we were given a regular king suit. Very disappointing. But in addition to that, the desk clerk, except telling us that all corner rooms are booked, did not offer any help or compensation even when I showed our email confirmation of a Corner King Suite. We were downgraded without our consent. I called Booking.com. They appeared concerned, telling us that we should be compensated, and that they would call Elizabeth hotel to discuss it with them. We waited and waited and waited on the line... No response from Booking.com.

While visiting Morro Bay, CA, my husband and I decided to spend the night. I went on Booking.com to see what hotels were available and how much. I picked a hotel that said it had a room available and booked it. Within 5 minutes or so, I received a confirmation and it was for the next night, not that night. I went on the website to attempt to cancel the reservation but there was no way to do it. I then called the 800 number and was on hold for over 30 minutes before I reached a human assistant.

I booked through them for my daughter last bday a 4day trip. I selected pay at counter and I was still charged 1100 randomly 2 days for the trip... That’s a month away on Nov 8th.... Went through 6 phone calls from 11:45 until 2:44 and 8 different people... only to get hung up on by the staff Aurelia who refused to allow me to Speak to a manager regarding the funds being taken out of my account... The last supervisor refused to accommodate me after 1100 of my money is inaccessible for the next 5 days bc of their mistake!!! I’ll never book through them again!!!

Beware! This Company does nothing to help solve problems but use robot emails offering no solution. They have withdrawn a substantial amount of money from my Visa Debit account using no reference number or confirmation and no explanation and want proof of my booking when I had no a booking at all! I am not happy with this service. They are too inaccessible and really they are there to help themselves not the people using their service. I find the company frustrating, unapproachable and very difficult to deal with. Find another holiday venue rather than use them!

I rented a car and paid in advance 4 months ago for 6 days in Orlando. I provided my flight information, all the requirements asked for, to include an arrival time of 2200hrs. I even went as far as to call 3 days in advance (the actual car company - Easirent) and ensure they had my reservations. I was assured all was well and given instructions on where to meet the shuttle after my plane landed at 2200. Imagine my surprise to learn when I arrived that the company closed before 2200, and this was a frequent occurrence at the airport.

Ordinarily, BOOKING.COM do a reasonable job, BUT these are not ordinary times, and these extraordinary times have shown up their weakness. We had used BOOKING.COM to book a DOWNTOWN HISTORIC APARTMENT in Porto, Portugal, WITH a FREE cancellation allowed. That was canceled, as allowed, in mid-March. This is now mid-October and, despite many, many requests to and promises from BOOKING.COM we have not received a cent from this booking. This exposes a hidden flaw in their process. If the accommodation company owning the apartments etc refuses to refund, you have nowhere to go, because BOOKING.COM can only ask them, not force them. So beware!!!

Worse Customer services department I have ever dealt with. I had a serious complaint about damage to my car driving up a Gite farm road that was full of potholes, ditches and rocks. The steps leading up to the room was in total disrepair and dangerous to adults and especially children, there was an aggressive dog in the Gite. Sheep wandering about the Gite property, we had a dog with us. Booking.com ended up ignoring my messages and emails. Refused us a refund, we did not stay. If you do use Booking.com make sure you only book places that you can get a refund. Most of the Gite's and hotels we stayed in were cheaper than booking.com if we booked direct.

I booked a room for my family of 5. The hotel only has 1, maybe 2, rooms that could accommodate a family of 5. When we arrived, the room I thought we were getting was not available. They only had one room to show us what they could offer us which was so small that it wouldn’t even fit us. The room had 2 full size beds next to each other with not enough room to fit a cot.

After confirming a reservation for the Thanksgiving holiday, I received an email that the property was overbooked and therefore Booking.com was cancelling my reservation. The email claimed they tried to call me, which they did not. They offered an inferior alternative, with less sleeping and cooking space and then just kept sending emails about cancelling my reservation despite the confirmation. There is no person available to speak to on the phone at Booking.com and there seems to be a translation issue with the persons sending messages. I have worked with other reservation companies who were very good, This is not a good company to do business with!

Apparently I made a reservation in December 2019 for a hotel room in another state for a wedding this weekend (ten months later). I completely forgot about it because a lot has happened in the last ten months. Yesterday, I was shocked to see a $300+ charge on my bank account for this hotel room. I checked all through my email accounts and found NO emails about it. You would think I would get a reminder email a few days ahead of the reservation, like other sites send.

I had booked a room with them and received an email confirming from them and Priceline, somehow they own one another. So I canceled the reservation an hour later and I received an email of cancellation. I noticed I had been charged for the room and got an email that I no showed to my room. Again I cancel the reservation but these people never sent the cancellation through to the hotel. I got charged and now that I called to get a refund I am being given a hard time. This has been going on for two weeks now. So many associates are emailing me and everyone says something different. I feel that there should be an assigned agent to take care of a case. None of them seem to know what they're talking about. Worst ever. Their deals aren’t even worth the headache. Moving forward I will book straight to the hotel and eliminate these fraud third party services.

Here is a summary of the case: Modern & Luxury Home 195 Besserer Street, K1N 0B6 Ottawa listing in Booking.com is a Scam. I showed up at this address and found out by 2 security guards that this place is never been for rent. They told me to call Police. After 5 day trips on the road I called Booking.com to report this Scam and also asking if they can compensate my money. 10 days later there is nothing happened I called back, this time they said the landlord told them that I did not show up and want to cancel so I was at fault. Not argue more I told them this Scam can be easy found if they can just Google it, it is not only me getting this scam. If they believed this landlord then just send me a confirmation email.

So I booked a motel through Booking.com. Got to the crappy place and there was no way my wife was going to stay there so we contacted booking.com about it. They said they had to contact the hotel and get their OK. That took a couple of days even though the hotel emailed me and said they had agreed to a refund. Finally, booking.com emailed me saying yes there would be a refund. That was on July 28, 2020.

Be aware! Their bottom line is important to Booking, not you as a customer! I have had two incidents where promises were made but when it came to refunding a cancellation or honouring a customer loyalty cashback offer, Booking refused to pay and came up with excuses of either technicalities, procedures, or terms and conditions which were not stated at the moment of booking.

I made a reservation at Rodeway Inn in Grand Rapids MI by the airport and they were rude when I cancelled. Also booking did not follow up on their end. They charge me for the entire reservation and would not use them unless you want to be scammed.

I made a reservation with Booking.com over a month ago for 1 king bedroom for (318.72) and just received an email that my reservation had changed to 2 queen beds and the cost is now $470.52. I called and spoke to customer service rep to inquire about the change and was told you changed it. I advised that I did not. She advised that it is what it is and I have to contact the hotel to see if they would change it back. I questioned why since I made reservation with you.

I wanted to cancel a non-refundable booking (which from their terms I was entitled because of COVID-19 lockdown air and travel bans) because I couldn't travel during total lockdown in my country. They said I don't qualify for that and my country has no restrictions (even if I can show proof from official ministry site that you couldn't).

I booked the hotel for Chicago marathon 2020, at the time I booked it it was around $200 per night. I did not realize I booked Booking Basic until I clicked the button and saw the confirmation. Anyway, I didn`t care too much back then. Going to the 2020, Chicago marathon had been cancelled due to the pandemic, and the hotel rate goes down to $90 per night on the same dates I booked. I called Booking.com to see if there is any options to cancel or price match this booking. The first customer service agent I talked to told me to contact Agoda if I need to make any changes of my booking.

They are simply more concerned about their bottom line than they are customer service. We had to cancel a stay. There was a family emergency and we contacted Booking.com. They told us not to worry and they would contact the hotel and make sure we could cancel without issue. They called us back and said all we had to do was push the cancel button in our app and everything was taken care of. 3 weeks later!!! We get charged by the hotel. I call booking.com immediately and they said, "That's not our problem. Call the hotel." We call the hotel and they say, "That's not our problem. Call booking.com." So here we are stuck in the middle and no one seems to care about the customer.

Booking.com is the worst. We booked 5 rooms at a hotel that looked good on their website in Carson City and when we arrived we found out it was a crack house hotel and most rooms had live in guests. The rooms were nonsmoking rooms and all smelled like smoke and perfume. I called to cancel and get our money back but the said that they aren’t responsible for the hotel’s accommodations. So we lost our money. Booked rooms 5 miles down the street at the Marriott which were awesome for just a few more dollars. Do Not use this company. They should be aware of the hotel's quality before they provide them on their website. I’ve heard others have had the same issues.

Booked with Booking.com to rent a car at Routes in ATL. I arrived at ATL and could not locate the pickup. Called several times and received an automated message to email which I did to no avail. I called, email and walked the airport before renting another car to get to my destination. I called Booking.com for support and they turned me over to Routes. Booking.com does not screen the services they offer. They offer no customer service.

I arrived to Big Bear almost 1 1/2 weeks ago to care for my mom who Hospice thought might be getting close. Afraid of losing her independence she wouldn’t let me in her house so I had to quickly book reservations over a very busy Labor Day weekend. First place booked through Booking was on the edge of being unsafe and then I was able to book a place for a week with the local rental agency Village Reservation Service who was amazing when it came to customer service, actually trading my reservation for a better place for the same price because the one I rented was not up to their standards.

I made a reservation for a rental car during Labor Day weekend, I arrived to the pick-up location on time for the rental and when I got to the counter was denied a car that I prepaid for. I called the customer service line for both the Rental car agency and Booking.com. Booking.com denied my refund, said I didn't show up for the car and that there was nothing they could do. When I reached back out to them and reminded them that I did in fact show up for the car nor did I breach any part of the contract I was still denied. I will NEVER deal with them EVER again!!!! I lost out on over $200 and missed my son's tournament. Not a good company!!!

I have use Booking.com at least since 2000. I have had two problems which were fixed with complete satisfaction. I have used them more for travel in Europe than elsewhere. The quality of the offerings have gone downhill to the point that I have mostly stopped using them except for finding places to stay and then contacting the place directly for a better deal. These days many of the rooms they offer tend to be the hotel's marginal rooms with some kind of problem. In the past it was possible to reserve a room you could cancel up to late in the day of arrival. And that is what I call "free" cancellation.

I booked a hotel directly across from the Hauptbahnhof in Munich because I have cancer and cannot walk far with a heavy suitcase. The hotel was once the Hotel Regent located Seidlstr. 2, Maxvorstadt, Munich, 80335, Germany. When I arrived the hotel was boarded up. The business next to where the hotel was, said it closed in early March 2020. It is now September 2020 and Booking.com is still allowing it to be advertised on their site knowing it has been closed for over six months. This cause considerable stress in my life since I am not able to carry heavy items far and I booked this specific nice hotel because of its proximity to the train station. This is the third time in 2 years I have booked a hotel with Booking.com which has been closed for months and they know it is closed.

I booked a condo for my wife toddler and myself. We booked the flight just before Covid 19 hit. We booked 7 months in advance as well. Well needless to say Covid hit, end of travel. Both the condo owner and I agreed our trip was over as the destination city was locked down. Booking.com charged us almost half of the full booking price as a cancellation fee. Just was too much money, I can understand a small fee to cover some expenses, I know typing a few key strokes, hitting a send button or two is not easy. But to charge 100 US dollars for the labor..Wow..I must be in the wrong business, perhaps I will give up Law and do what these folks are doing.

I'm extremely disappointed! They specifically have a section that asks if I'm booking for someone else, and that's where I put the name of that person, they even have a comments section for the hotel. When my daughter got to the hotel, they refused to let her have the room, until I drove 2 1/2 hours to show my I.D.! What was the point in that?! I would have put it in her name, if they hadn't put that section in there. No refunds either. Unbelievable! You can't even do a good deed for anyone anymore. I don't know what I'd have done, if it was farther away!

I recently made a hotel reservation through Booking.com. I never received a confirmation email. I checked my spam and every possible folder and had the email resent and never received. I sent messages to customer service and never heard back. I tried calling them and you cannot be connected to customer service until you provide your confirmation number and PIN number which I never received. I finally called the actual hotel and they send me my confirmation number but I still cannot edit or change my reservation or even view it because I do not have the pin. I don’t not recommend. I should have stuck with Expedia.

Booked a room in Helen Ga at Alpine Village Inn. Pics were nothing like what it actually was. Couldn’t get owner to see if we could cancel and manager couldn’t do anything so we had to stay. Door wouldn’t lock, room dirty, no amenities, things wrong, paint peeling, etc. Just terrible experience. Finally got owner days later and she was very rude and wouldn’t refund even part of money. Sent complaint to Booking.com with pics of green algae in fountain, paint peeling, cover off AC unit, etc. and they didn’t care either. Said nothing they could do. Will NEVER use this site again and hope for your sake, you won’t either or if you do, you don’t have any issues with your room!

I made a reservation! The price quoted was CAD 761, but they charged me CAD 806! I called Booking several times and they said there’s nothing they can do!!!! They asked for a screen shot of the price I saw!!! Who would think of taking a screen shot while still making the reservation?!!! I don’t trust Booking.com anymore!

BEWARE. Although I had a 100% money back guarantee of refund if cancelled before certain time frame, I never received my $467 refund. Booking.com even sent me emails saying my refund had been processed. No credit ever came to my credit card. All of my subsequent emails have been ignored. Complete theft and lack of honoring their guarantee. Will never use again.

I booked with Booking.com and the hotel didn't have a.c. in 103 degree heat. I didn't stay at the hotel & they're refusing to refund my money. They're trying to say it's "MY FAULT" for not looking at the amenities. I don't look to see if there's a toilet or bed either because I assume it's a given. A.c. in the summer is so essential. It's illegal for landlords to turn it off in summer. SHADY BUSINESS PRACTICES!!!!

Unfortunately, due to extremely poor customer service I will never use Booking.com again. The representatives will refuse to connect the consumer with management, and if you are told they will connect you - they will disconnect the call. Representative Pablo G. Raised his voice and argued with me for 10 mins about how he would not allow me to speak with a manager. Pablo went on to state “do you need a pillow for the wait, because I have all day, and you’re not speaking with my manager”. In regards to price matching, I sent the company a link as well as screen shots to the same room on Expedia which was $100 less. The Booking team did not respond until 48 hrs later, after which the room was no longer available and DID NOT PRICE MATCH. Horrible service, unprofessional, and would not recommend. Consider Expedia.

I had a booking for a hotel in Lisbon through Booking.com in May of this year, for obvious reasons that had to be canceled. I contacted Booking.com and the hotel (both through Booking.com and directly) in April to cancel my reservation and then for the next 6 weeks kept contacting Booking.com and the hotel to make sure my reservation was canceled and that I would receive a refund for my reservation under the Booking.com rules at the time. I was even told that I would receive a refund and that the hotel should have processed this already, and we were just waiting for the hotel to confirm if this has been done yet.

Website may be useful to find ideas for a town, but from there book direct. As soon as I booked, I got notice that cancellation was $129. Worse, we paid $62 MORE by using the “service”. Booking.ripoff.

We booked a trip through Booking.com and with printed confrontation in hand drove 4 hours with children only to find out we had no reservation. I spent 2 hours on the phone with Vacasa who could not help me. They say the room was booked and left me to fend for myself and small children. I have been searching the internet trying to find a contact number and it’s nowhere.. I had to scramble to find somewhere to stay 38 min away. What a terrible experience. I’m very upset and disappointed and I will never use vacasa or booking.com again! And the only reason they have one star is that I had no choice but to select one.

WE WILL NEVER USE BOOKING.COM AGAIN! Very disappointed with how they deal with Covid situations. Feel like they partner with crooks and do as little as possible to help customers. No proper Complaint procedures. We booked our holiday to Greece long before Covid happened. One of the accommodation is in Naxos, Rita's Blue dreams, (turns out Rita's Blue Nightmares). Our flights to Greece in Aug was cancelled but she refused to budge, refuse to refund under circumstances, saying it is not her fault. Booking does nothing, merely exchanges the conversations between both sides. Is it even legal what they are doing under circumstances? Where can we possibly go to get our money back?

After the awful customer service experience with trying to cancel a rental car booked with Booking.com I have deleted the app and will not use their services again. I booked a rental car and then shortly thereafter needed to cancel it. The link provided via the email did not work. I called the customer service numbers provided on the cars.booking.com a dozen times. Each and every time was told there was no one there to help me. I called the rental car company, who couldn’t help because I booked through booking.com.

I will NEVER use BOOKING.COM again! I booked a room in Nashville for two nights for March 2020 back in December 2019. BOOKING.COM or the hotel canceled the reservation without explanation. Almost $400 was paid to BOOKING.COM. My bank and I have continued to try to get a refund with no resolution - 8 MONTHS now.

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I was double charged for a stay in the month of June. The hotel said it is because I booked it through Booking.com, and I need to resolve it with them. There is nothing on their website about resolving disputes, or communicating with Booking.com. I will not use this site again since I have not been refunding the second charge after waiting over a month.

Reserve a hotel room in Copenhagen before our cruise in July. Had to cancel because of Covid-19 and Booking.com were not interested to help me so no refund. Reserve 3 nights after the cruise through Hotels.com with same conditions and got my money back without problems. I had reserved accommodation with Booking.com before and this time is the last time, they are good to grab your money and do nothing for you.

Always use this website to book but will not use again. Will not issue a refund of our hotel that we could not go to due to covid 19 which on their webpage under FAQ they clearly state we are entitled to. The reason is we didnt cancel our booking with booking.com. We did cancel it with the hotel by email and as they weren't informed they refuse to give a cash refund of just over €800. Also worth mentioning, as no flights were flying into or out of Ireland and Amsterdam they should have known we had no choice but to cancel. DISGRACEFUL. Have emailed my complaint to them and they have not replied. In our group of 4, 2 have lost jobs and struggling financially and it's despicable that because of a technicality that I'm sure they could overlook, we are only been offered credit to use.

I am extremely disappointed with Booking.com client services. They keep promising that they will get back to me but this is never happening! It's been almost a week they couldn't secure a refund from an hotel. Another hotel I reserved via Booking charged me twice. Looks like they have totally lost the control! I regret I didn't book this vacation with Expedia. I won't reserve via Booking.com again.

I tried to book a couple of rooms over the phone through Priceline. Somehow one of the rooms went to Booking.com instead. The guy on the phone tried to charge over $100 more for the room than was quoted on the site. He did not tell me this until after he put all of my info through his system. When I found out the new total, I told him that I wanted to cancel it then. He told me that he couldn't and I would have to call back and be cancelled. He was very rude and told me that it was my fault. Then, when I tried to do that, Priceline told me it was through booking.com instead of priceline and transferred me.

We booked 2 rooms at Big Mountain Lodge in South Lake Tahoe through Booking.com back in October 2019 for May 2020. Payment upon reservation of course. I had to cancel the rooms in March when the wedding was canceled and I did with 30 days notice. I have tried and tried to get my over $300 back to no avail.

Horrible experience, horrible people. Beware, this company is not in the US, no US phone number for customer service, so your emails to their “customer disservice department“ will either be ignored or you will be given the runaround, IF you are lucky enough to even get a response. Forget about EVER getting a refund, even if they promise you one. Short story, corona imposed quarantine, so friend cancelled trip to Chicago, Booking.com FINALLY responded that they would give refund, only if Marriott agreed to waive fees, well, Marriott did agree to waive fees. So did Booking ever respond? No. Did I get a refund from my $260 room? NO. This site should be investigated and fined!!! Any positive reviews here are probably the work of Booking.com employees, who instead of treating their customers well, are trying to cover up their phony promises and abysmal service!!! Never, ever, use Booking!!!! Or, kiss your money goodbye

This is an extremely dishonest company!!!! I booked a trip to Africa for my family in December 2019. The property I booked was through Booking.com. At the time of booking the site said 'No cancellation fee'. However after I booked, the booking confirmation stated that I would be charged a cancellation fee in African Rand. This shocked me so I contacted Booking.com via online chat. They informed me that what I was reading on the confirmation was not correct and that I would NOT be charged.

Summary: I spent 2 full months trying to get a refund from a Japanese hotel (M-1 Stay Ikebukuro) for a $1000 charge, and Booking.com did little to nothing to help me. I ended up winning the dispute with my bank for the charge before I could be given a refund, and now I will never use booking.com again.

I was reading all the review, how you guys contact this people???? I call every number I found and I can't get ahold of anyone, I made a reservation to Budget Inn through Booking.com for 7/6/2020, first of all I never receive my confirmation email that had the 4 pin number, 2)-I had to call the hotel to get my invoice, 3)- When my workers arrive to the hotel room, they were dirty, hair in the pillows, blankets, stains in the mattress, bags and mask in the drawers, I could not keep my people there, I called the hotel and the person I spoke to was so rude I couldn't deal with, my guys got almost thrown out. I called Booking.com to every number I could find, when I finally talk to them Thursday 6/9/2020 they suppose to send me an email for me to email all the pictures my guys took and GUESS WHAT, the email never arrived. So I'm still trying to contact them and every number I can find don't work.

I had really awful experience with booking.com rental. I rent a car via booking.com rental. It has been four months and my deposit is not refunded even I returned the car with full gas and everything. I reached out customer service on booking.com. He/She closed my case even before helping solve my query. DON'T RENT HERE. I wouldn't use them again even if their price is good.

I thought booking my hotel went well, however, when I had issues with the hotel I was told only booking.com could issue a credit to me. I contacted them and found they are out of country. I had to hassle back and forth with them and the issue still isn't resolved and now they are ghosting me. Disappointed to say the least.

I booked a room through Booking.com and the hotel was not ready for guest due to covid. After staying the first night I cancelled my reservation at the front desk thinking I would receive a refund. I have not. Booking.com has not even replied to my request a week later. I will be leaving a review on the hotel's website as well. Tilal hotel in Liwa it was dirty, and all amenities were shut down. Also if you are staying there to go to the Moreeb dune... stay somewhere else. They should have announced this on their website. I took photo to back up my complaints.

I was trying to book a room at the Waterfront Hotel in Salem MA right below said book now so I thought I was actually on the hotel website and they used operators to book rooms. They charged more than the room cost plus a fee so for one night cost me 286 when the rooms there are actually 199. When I try to call no one answers. They have 86 extra dollars that hotel does not have. DO NOT USE THIS COMPANY! CROOKS AND SCAM ARTISTS!

I booked a bedroom in Hotel Taburiente Playa in la Palma, Canarias, Spain, on July 2020, but 12 days before of the departure the Hotel wrote to inform us that they will be closed during the July and August month. We had flight paid and other familiar issues arranged. Neither the hotel nor Booking as a company sent any sort of apologies for the inconvenience. On top of that, Booking company spent many days without giving us an answer to our request and they didn't provide us any support looking for an alternative accommodation.

This place is getting rich off their CANCELLATION POLICIES!! - I cancelled my two days because the website booked the wrong hotel and then they STOLE my money and would not give me a refund or even a CHANCE to book a different room with MY MONEY!!! If I could put this place out of business, I would!!! They even said they would return 20 dollars of MY MONEY and didn't even DO THAT!!! I AM SO PISSED!!

I booked them through the website Booking.com and they charged me before I arrived at the location. On March 15th 2020, I contacted the hostel to to inquire about their policy on the possible upcoming COVID-19 issues and canceling my reservation, after reading an article about Spain and COVID-19, they told me nothing had changed and to contact in the future to inquire again about their policy on COVID-19. On March 23rd I inquired again about canceling my reservation, because of COVID-19 issues, and they told me nothing had changed.

I used Booking.com for a weekend down the shore, for July 3-July 5. Was asked by the hotel owner about my childrens ages, because only children 6 years and under were free. I have 2 boys above that age, it was an additional $15.00 a night per kid and tax. Booking.com has an area on their site for the ages of your kids. I did not see it when booking so it passes me by for 2 adults and 2 kids. It is a defect on their site that is a must answer question. It should have not let me pass it by. When calling and explaining what happened the person Mark I spoke with blamed myself for not filling in the answers. He said I learned a new lesson. What nerve! So it ended up costing me $70.00 more for my trip.

On Tuesday, June 23, 2020, I began a price match claim with Booking.com. I received a reply from Jesus on the same day asking me to send over screenshots of the price I was charged, the price on the website, and the website's URL to verify the price. I replied to Jesus the same day and attached the information that he asked for. I received an updated e-mail on Thursday, June 25th stating that my claim could not be completed.

My booking got canceled by the hotel for free 4 months ago and even though I called Booking.com and hotel couple of times they still didn't send my money back. I will try to solve this in a legal way and WILL NEVER USE BOOKING.COM AGAIN. DONT USE THIS WEBSITE, THEY STEAL YOUR MONEY. That simple.

I don't really have the energy to rehash how poor the customer service is with this company and type it all up. Here's what I'll say - I will never book another hotel, flight, rental car, or anything else from Booking.com and I would suggest that ANYONE go elsewhere to book a trip... They won't even allow you to review them on their own website until you book another trip. Do your part to put these miserable people out of business.

Seriously - you can try on your own and then wish you had read reviews. The hidden extra fees don't show up until it's too late. I have not had this with other online services like Priceline, Expedia or Hotels. So, back to those next time.

I booked a hotel through Booking.com. We checked in around 12am. We realized it was infested with bed bugs. Disgusted, we left. The lobby, receptionist, operator, and chat were all unavailable. We were hotel-less at 3 am, we had no assistance, and booking.com’s only solution was to wait for the property to open up again the next day to figure out how to proceed. So the fact that we were in a bed with bed bugs, and now, out of an hotel did not matter, because they had to wait 3 days to figure out a solution through the hotel.

They are allowing individuals to put houses up and advertising them like they are hotels. They are only putting up pictures of roses and cats. They refuse to listen to the customer about what happens.

Booked a room online for my daughter for 3 days at the Econ Lodge in Rapid City. While booking online I was under impression she would pay for room when she got there. The room was cold. AC suck on, toilet overflowed on floor, blood stain on wall, hair in bathtub, black mold on walls. Honestly I expect so much more with Covid regulations! She told them she wanted refund and they said it would take up to 20 days. I attempted to contact Booking.com. No luck, canceled reservation online only to see they charged me $59. Upon checking my bank statement, I was charged for the room when I booked it. The hotel also charged my daughter when she got there! I will NEVER book another room online again. Priceline didn't do much better with booking a filthy room for her two nights prior.

I have used Booking.com before and never had any trouble. This time I used them to book a resort in Myrtle Beach, SC and upon arrival my room was not clean. The resort had no other rooms to accommodate me so they issued a refund - which would have to be provided through Booking.com since I used a third party. Understandable.

After years of loving Booking dot Com I was very disappointed with their complete failure to help get money back from hotels for bookings I cannot use due to the pandemic. It seems Booking dot com will not honour its own Terms and Conditions nor the law around frustrated contracts.

As if there isn't enough stress during Covid 19, Booking.com sending me on the verge of a psychological breakdown. I was promised a full refund for a hotel that was closed and planes weren't flying to back in March. Now they are refusing to refund me almost £300 when no services have been provided. Worse still are their "customer services". Never before have I seen such a wide variety of lies and excuses. There have been thousands of emails. I am so frustrated, and also upset that they are thieving from customers like this and are quite shameless about it. They need to go bust and never come back. Shocking behaviour.

I booked a room with a bed and breakfast with Booking.com. What a mess! I had to cancel my reservation because of COVD19. Booking.com was completely unhelpful about getting my deposit back. To this day, I still have not received my $165 deposit refund. You never get to speak to a live person. I will never use this again.

In times difficult for all airlines and hotels due to Covid-19, many of them showed liability to their clients/passengers and assisted them in getting a refund. I regret to say that Booking.com - the largest hotel reservation system - was not among them. We had a trip to Seychelles in April 2020, which was duly organized almost a year before when nobody expected what would coronavirus cause our travel plans. A month before our trip, the airline cancelled our flights and made this trip impossible. Having no other option to reach Seychelles, as these were difficult times to travel abroad, we had to cancel the whole trip. And this is when we had an issue with Booking.com.

I booked a resort through Booking.com. The website led me to believe there would be a free of charge cancellation policy because there were no actual specific details about a specific cancellation policy regarding the resort I booked. Didn't disclose the information that the resort room was actually owned and managed by a management company and not considered a part of the resort, so I would not receive the full amenities advertised at the resort. Then charged a cleaning fee (which I don't mind paying but would like to know that is going to be a charge before I book) after my booking was completed which raised the whole price higher than I was planning on paying.

I booked Moore Relaxin' on the Gulf Shores area. Tropical Storm Cristobal is set to hit Louisiana, but heavy rains and a dangerous storm surge are forecasted to affect Gulf Shores. Booking.com was totally unhelpful in reducing or cancelling the cancellation fee - 80% of the total stay. We would not have cancelled if it weren't for the approaching storm of course. Will never use Booking.com again.

A few weeks ago we planned an emergency trip including several hotel stops. On a Wednesday evening I booked four hotel stays, and cancelled one that very evening. This was with the Super 8 in Valdosta, GA. I received a confirmation of cancellation from Booking.com for the stay that was cancelled. The very next day I received a notification that there might be a partial charge. In the end, I was charged the full price for the cancelled reservation. I disputed the charge. At first booking.com told me the hotel reported me as a no-show. I forwarded to them their cancellation confirmation from the day the reservation was made AND cancelled. They replied that there was nothing they could do since I had not cancelled the reservation myself. I will NEVER use this service again.

Booked a car and paid in advance. Was told I could cancel up to 24 hours before travel and get full refund. Because of the virus I canceled two months before travel. Was told I could get a credit for future travel or wait three months for full refund. I took full refund. Three months later I was told no refund would be coming because I canceled too late! I called Alamo car rental and they told me they didn't get any payment because reservation was canceled. Stay away from this third party company!!!

Paid 312 for hotel cancelled 1 day and still charged me $312 when rate says $188.20. Call booking.com they do not help at all and seemed like... oh well good luck. Will never use booking.com again. Very unprofessional.

This website is the worst. There is no way to contact a real person. No phone number anywhere. FAQs that say the property has to refund you when you cancel your reservation and when you call the property they say Booking.com has to initiate the refund. No real person to talk to at all, no phone number. I had to dispute my charge with my credit card company. I will never use booking.com again.

I have been happy until this time of Covid19. As we could not travel to our destinations by government decree we lost prepaid accommodation. No support at all. Impossible to get clear answers from Booking.com.

I booked 4 hotels for an extended stay in SoCal for my 20th anniversary through booking.com. 2 of the hotels I chose the cheapest option which was non-refundable. This was all set up before Thanksgiving 2019. Along comes spring 2020, and we all know where travel plans went. So I started cancelling things. I did the cancellations via the Booking.com site and on these 2, I did the request fee waiver due to the national travel issues.

I have learned the hard way that Booking.com is very fast to make a reservation. But God help you if you need to make a change. I made a mistake on the booking date and 2 minutes after I made the reservation I requested to change the date by a day and it took 4 days for them to get back to me by which time it was too late. I've learned the same lesson in 3rd party flight bookings as well such as Expedia.

They will not refund my cancellation fee! My trip was cancelled due to Covid yet they are not refunding my $$. This is horrible and will NEVER use them again once we are able to travel again. SHAME ON YOU!!!!

I have lost a great deal of money on Hotels booked through Booking.com! I booked hotels in London and Paris but because of covid -19 am unable to travel! The OYO Kings Landing Hotel in London promised a full refund in 7 to 10 days in April! I was instructed to cancel reservation! I never received the refund! I contacted Booking customer service. They are of NO HELP! They collect their commissions on your bookings but if something goes wrong you are on your own! I will never use a third party to book a trip again!!!! I am out over $5,000 for booking this myself with third party firms! This includes airfares!

We had made several accommodation bookings through Booking.com for a vacation to Spain, Portugal, Italy and Zurich. Even though Australia and the countries we intended to visit had closed their boarders to tourists, Booking.com refused to acknowledge any responsibility or effort to have our substantial funds reimbursed. Our flights have been cancelled and we can't even get to these countries. As a Booking Agent operating in Australia, we find it reprehensible for Booking.com not to even make an effort to return our money. It appears we are paying for accommodation we are not allowed to use... through no fault of our own! We will never use Booking.com again as a result. When you plan and save for an international holiday, taking money for services not provided is an absolute disgrace. Shame on you Booking.com. Of further note - Our Airbnb bookings have been fully refunded.

As a host, I haven't been paid for cancellations while I have a strict cancellation policy and grace period of cancellations due to corona does not apply to these booking periods. Instead, they have presented me with an invoice - for my own property! I have contacted booking.com multiple times- no response. By comparison, AirBnB was good enough to fully refund all guests due to corona but also refund hosts 25% of the costs after cancellations for this period.

I spent weeks carefully planning 3 weeks in Portugal, reading hotel reviews. I have used Booking for years and now am a "genius level" client. When the COVID-19 virus shut down travel, booking was no help, just continually had me contact the hotel myself. One hotel said that booking doesn't allow them to give refunds on non-refundable reservations. Another refunded service fees and taxes but said that booking was still charging them commission and cancellation fees. They sure have lost me as a customer. I have been contacting them for 2 months now.

Booking.com notified me that the hotel I made reservations to stay at had canceled my prepaid reservations. When I requested refund referred me to hotel and run around. After numerous telephone calls and emails with the hotel and with Booking.com I still have not received a refund of the $800 I paid upfront. I will never use Booking.com again.

I am appalled at the horrible customer service at Booking.com. I've been trying to get a refund from a hotel in Prague for a trip originally planned in June of 2020. We had to cancel the trip due to COVID-19. We are advised not to travel to Europe through 2020. The hotel will not issue a refund and booking.com is not responding to my requests. I've been working on this problem for 3 months. Additionally, I am not able to call booking.com directly since they are only dealing with current reservations. So I have a $1,300.00 charge on my credit card for nothing. I'm trying all the avenues I can think of to resolve this issues, but booking.com should be willing to assist me as a long term customer. As a result of this terrible customer service, I will never use booking.com again!

I booked hotel accommodations in March of this year, the pandemic happened and the hotel cancelled my reservations. I was made aware that Booking.com would have to refund me. On April 6th I made the initial call to have my refund processed. Needless to say I've had to call them 4 times and my money is still not being refunded. The concert tickets I purchased was instantly refunded but not these guys. I recommend that you use another 3rd party company all they do is apologize. I also asked to have some sort of compensation for being inconvenienced and she told me no because of the covid 19 outbreak they aren't offering any compensation. I asked to speak to a supervisor/manager I also got a no on that one, "because that will be my final answer." I got so pissed I hung up SMH.... To sum it up, use a different 3rd party when planning a trip!!!!!

Complete scam artists. Booking.com are refusing all refunds in light of Covid-19 whilst the likes of Airbnb are returning customers' deposits caused by this pandemic. What is worse is that we have a deposit down and the final installment is due tomorrow and Booking.com are trying to string it out and stall in the hope we allow the booking to continue into tomorrow and debit our account for the remaining 1025 Euros which we know will be non refundable. We even had them on the phone yesterday confirm that the booking would be cancelled and refund issued to later deny the conversation happened and put in writing that no such deposit would be refunded and we should continue on with the booking and let tomorrow's payment go out. I would expect such underhand tactics from scammers but scammers get shut down. Why are Booking.com allowed to continue to operate on the web?

Have used Booking.com for many years to good effect. However, I booked about 9 stays early in the year for a trip from Australia through Japan to Germany. When a pandemic was declared on the 12th of March, I immediately set about cancelling the whole trip. The Japanese bookings, including the airline we were flying, gave us 100% refunds immediately. Stays in Strasbourg (Fr.), Berlin and Dresden, despite being non-refundable, were quickly refunded. However, I have had no luck with hotels in Erfurt, Frankfurt (x2), Heidelberg or Munich, and while I have contacted Booking.com several times to try to get these non-refundable bookings annulled and my money returned to me, nothing has happened. In fact, the messaging system they use has made it difficult to communicate.

We used this site to book hotel reservations outside Yellowstone. Covid-19 happened and all our reservations booked through Yellowstone were cancelled and refunded. The ones made through Booking.com were not cancelled and we're nonrefundable. They offered to cancel where we would get $20 back on a $500 reservation. Absolutely deplorable company just out for money.

I booked through Booking.com because it seemed so convenient. When the covid-19 crisis-hit our flight was canceled and Hawaii was put on a quarantine lockdown. So I proceeded to ask for a refund and I was given the ping pong run-around treatment. The hotel would say that I have to call booking.com and they would issue the refund, booking.com would email me and tell me it was the hotel who had to give me the refund. This happened multiple times over multiple days! I finally had to make a decision and cancel and they charged me 100% of the original cost of the hotel for canceling, OUCH!

At the beginning of January 2020 I planned my European travel and found what seemed to be nice accommodations at City Apartments in Venice, Italy. We had looked forward to the family trip with our 3 teenagers. Well Mid March the coronavirus pandemic started unsettling our plans and by April 20th we decided to cancel our trip. We had no problems cancelling all Airbnb bookings and also some Booking.com bookings. The Venice apartments are a different story.

I booked a room thru Booking.com prior to the Covid 19 outbreak. I tried to cancel the booking and was told that booking.com could not cancel it because it was transferred to a 3rd party provider named Agoda (which is a subsidiary of booking.com). When I attempted to contact Agoda I was told the confirmation number provided by booking.com was not in their system and they could not do anything. I called booking.com back and they would not provide me with the number given to Agoda. I requested to speak to a senior representative and still have not heard back. Do not use this company if you think you may need customer service to resolve an issue. It is actually a joke.

Booking.com never did their job. But Comfort Inn did reach out to me. They give a full refund. Recommend Comfort Inn but will never use booking.com again.

Booking.com promotes itself as one who makes it easier for everyone to experience the world. However, when issues emerge Booking.com is just gone. 12 March was a dark day in history as there was an official statement which confirmed the pandemic status. As a result, Booking took first measures by publishing some information on their website that in case of official travel restrictions it would be possible to get a restitution even when the booking is non-refundable. It looked too good, to be true…