Booking.com Reviews

Well, I have just come back from my 4 week trip with family and used Booking.com for most of our accommodations. One of them got double-charged. Very obvious to see the 2 transactions with exact same amount at the same time. I contacted them and they asked for all sorts of information including a copy of my credit card. I have no idea why that matters since they should be able to see the bank transaction on their side easily enough. Anyway, I followed their instruction to submit all the details they wanted.

I booked a hotel a month ago for an event two months in advanced. A month before my event my hotel reservation was cancelled by Booking.com with no reason given and when I called to try and figure out what has gone wrong, my calls were not answered. The event is quite popular and it was hard enough finding the hotel two months in advanced. I was left scrambling to find a new hotel. I found one that was more expensive than the one I booked with Booking.com. I am outraged that Booking.com cancelled my hotel reservation out of nowhere and with NO reasoning behind it. I will never be using this unreliable website ever again!!

Booking.com is good when things go right but the moment things go wrong they are not reliable and trustworthy. I had a horrible experience with a reservation a few weeks ago and a terrible, following customer service. The amount of stress and the cancellation, the impact it had on me, my party and the trip, the time it took to resolve the issue with that reservation, with no fault of my own, consequent poor customer service which repeatedly ignored my complaints and request to address the issue of impact on my travel was so devastating I will never use booking.com ever again.

I booked a room at The New Yorker Hotel. All selections other than I one I chose were refundable. But my room was not refundable. This fact was in small print on the room and I did not see it. Within 48 hours of booking a reservation that was 6 weeks away, I discovered that I needed to cancel. This is when I learned the reservation was nonrefundable. I was told by the hotel I could change the dates by calling Booking.com and asking them to call the New Yorker. I have been calling Booking.com for 2 days. They answer their phone with an automated message that says, "Try later. We are busy." This 4 night reservation is costing me $1500. And I can't use it. I will never use Booking.com again.

I had an absolutely terrible experience with Days Inn Lundys Lane Niagara last week. I had booked a spa bath five days in advance. I had phoned at 3:30 to confirm my booking and told everything was fine. I arrived at 7:30 and the room was given away. We were downgraded to a room I would have never chosen at that cost. It was a long weekend so we were virtually hostage to the situation. It would have been very difficult this late in the game to find a room. When we left the hotel had grossly overcharged our credit card. The room at been booked at $144 but they had charged our credit card $344 plus $150 security plus parking which they had promised to waive tying up over $500 on our credit card. When I contacted the general manager she was rude and unhelpful.

I spent March and April of this year travelling around Auckland staying at Guest Houses - advertised through Booking.com. Most were own by foreigners usually Asian. The standard of cleanliness and the professionalism of those running them left much to be desired. Booking.com blurb of the host being friendly and knowledgeable about New Zealand and Auckland was not true. All were just interested in making a quick buck. Two properties took my ID and made copies of it. I contacted Booking.com regarding this as being unnecessary as I was worried about identity theft. Booking.com was not the least bit concerned. Having stayed at about 9 different properties none matched the excellent reviews posted on their website. I would not use them again or other websites similar. It is obvious that these houses and the people who run them are not checked. There is no criteria.

My name is Shaliza ** from Malaysia. My friend and I with our family have recently stayed at Goreme Cave Room in Cappadocia, Turkey. The exact date of visit was between 1st August to 3rd August, 2018. My friend who did the booking is Ms Angeling **. We had bad experience with this hotel: 1. There were no cleaning service. Beds were not made up: towels not replaced, rubbish uncollected, etc. 2. Request were not met even after requesting a couple of times, like asking for iron and ironing board. 3. The receptionist were rude. 4. The room were un-airconditioned during summer and there were no information in the website stating such.

I really wish I would have read these reviews before I booked through this scam of a company. I mistakenly booked a room for one night as the website's default dates. This was 3 weeks in advance. After 5 minutes I realized the mistake I canceled the booking. I called after a couple days as the charge was still billed to my credit card. The customer service rep told me she needed to email the hotel and she'd get back to me in 2-3 days. After a full of week of not receiving an email or phone call I decided to call back. They informed me once the reservation was booked they would not be able to do anything about it. I could barely understand the customer service reps and they were very rude and unhelpful. All I have to say is actually read the fine print because this company will definitely screw you any chance they can. I find this to be a scam as I am giving the hotel plenty of time to find another party to fill my place.

I contacted booking.com by email to cancel a reservation and it was not forwarded to the hotel till the following day. So I ended up getting charged for the room. Very poor service from booking.com. When I spoke to the rep. he blamed the hotel. Not their fault if they don't get the request. BOOKING.COM sucks.

First of all, the place is in a very low-down neighbourhood, dirty, and dangerous, in Lisbon. There is no garden, no terrace, as it was written on the booking website. Also, if you have a dog, you can't let him in because his dog is very aggressive. So in the end, he does not allow pets… His dog almost bit my mother. Secondly, the host, Pedro just continued to push us to pay 35€ non even negotiable, for arriving at 7 pm and not 6 pm, which wasn't written nowhere in Booking.com! We told him if we could pay him the next day, given that we were going to stay 3 nights, he said no, he wanted to money right away. He started to be aggressive, yelling at us, and saying that he had to leave, that he was in a hurry, and blackmailed us that he was going to call the police.

OK, I have used Booking for a number of years and have never had any problem until a recent trip when I had booked 6 different accommodations for a 15 day tour of Croatia and Slovenia. All was OK except many of the places were apartments and it really wasn't clear that we'd need to pay in cash. It is obviously much better to exchange cash at home in the UK rather than be withdrawing cash abroad... Bank charges and cash advance fees on credit cards! The biggest problem I've found is that recently their accommodation details are not clear and in one case see end deliberately misleading resulting in a 3 night stay in 30+ degrees of heat without air conditioning despite it being listed as a facility.

Since 2014, I use Booking.com service for all my personal and business trips hotel booking. Today I'm disappointed with the service because of their partner client Hotel de Berne. I had a booking on March 31st 2018 at this Hotel for 6 nights for my vacation in the Nice city but they cancelled on 13th AUG, just one day before my reservation date. The given reason that my card is invalid and they have overbooking on the hotel. I have proved that my card is valid by getting an email from banker (debit card department) and forwarded to Booking.com customer service.

This is on-going with the Pattaya Tourist police, Thailand, and also the Bank of NSW, Australia, for fraud. These people took money from my account, yet it was advertised it would all be done, when I arrived on the premises. Because they said I never used their driver, and I went to the man who had my name held up, so I went to safety. This was at Bangkok International, a major airport, and it is huge. The driver with my name on his placard, took me the almost 2 hour trip down to Pattaya/Jomtien, and delivered me to Jomtien Beach Condo, by Pattaya Realty.com. No-one had the key to my unit, that I had ordered in May. The r?e plus Booking.com took 5000Baht from my account, for services, and US100 which became $277 in Australian Dollars. I had nowhere to go, so the Security Officers let me make a "BED" on a bench in the foyer, til the morning, and this was all sorted. It never was.

I made a reservation that had a free cancellation policy. I did cancel in time but the hotel still charged me. Called Booking and told me the property would refund my money in 7 to 10 business day. Day 12 I called back because I never received my refund. The guy from Booking was extremely rude and make me send a copy of the transaction... I can see it will be a while before I receive a refund. It sucks having your money taken and then waiting to get it back!

When booking my overnight stay in Portofino the price on Booking.com was 117€ in bold red lettering. As we were booking at very short notice I believed this to be a last minute deal. As I progressed through the booking the cost of 260€ was crossed out and 117€ was stated. When I completed the booking the price of 260€ came up. I couldn't cancel the booking at the stage, so thought I would discuss it with the hotel. They knew nothing about a price of 117€. I have since been in contact with Booking.com, and because I didn't screenshot their page with the price of 117€ on, they can't do anything. Why would I screenshot their page? Don't they know what prices they are advertising? What I thought to be a last minute offer, turned out to be very expensive. I'm not impressed with Booking.com and won't be using them again.

I booked a hotel reservation through Booking.com. 3 weeks before I had to change my reservation, which was allowed. I arrived at my hotel at 9:00 after 4 hours of traveling only to find out that my reservation had not been updated and the hotel was completely booked. The desk clerk at the hotel said they have had many problems with Booking.com lately. I called customer service and the first lady tried to find me a different hotel. I was placed on hold for 20+ minutes (meanwhile the hotel I went to found me an alternate hotel) and got disconnected. They never tried to call me back.

This site is such an unreliable way to book hotels. They do not always post accurate reviews. They will offer options that are not accepted at the hotel or not true. For me, I stayed at a hotel. I was forced to extend my stay. The hotel said it would refund any unused nights. Booking.com refused to honor this promise and instead, pretty much said, "oh well, we're sorry." They don't care. I will NEVER EVER book with them again. I will either go thru Airbnb or Hotels.com, or another site. Never again will Booking.com get the best of me. Look at them, not even a 1 star business. Why are people still booking with them? I do not get it. I didn't realize that this happens to everybody who books with them. Amazing! I was incredibly stupid. Not anymore.

I have used this service in the past and was satisfied until my last experience with them. Somehow, and I don't know how so that is why I recommend you read the small print, I'm now in a charge the entire amount and not refund plan even though throughout the entire reservation they told me I didn't have to pay until I was there. Well, THAT IS A LIE! I am now out $330 because of this ridiculous plan that I didn't even sign up for. Will never use them again.

We booked a room at a highly rated hotel in Gettysburg Pa, The Inn at Lincoln Square. Small b&b boutique type hotel. Received confirmation # and pin from Booking.com. Arrived at hotel on Friday at 3:30, and there is no clerk, the b&b is locked up. Sign on window states to call # and clerk will come over. We càlled, clerk said be there in 20 mins but never showed up. We waited 2 hours outside on a hot humid day. Repeated calls to the clerk # go to voicemail or sometimes she would answer and say, "Be there in 20 mins."

On August 4th 2018 I was trying to book a room so keyed in the dates and it said that the room was available. I double checked the dates to make sure I had entered the correct date and also ask my husband to look at the dates with me for accuracy. All looked good so I proceeded to payment section and keyed in my information and when I hit submit the date was pushed ahead to August 5th 2018 for check in and this was not the date I had entered. I tried to cancel it but it would not let me so I then called the Margaritaville Inn and they told me there was nothing they could do for me. I would have to take it up with Booking.com. I called the customer service number and guess what - I was on hold for almost one hour and no one answered the call. DO NOT use this site. They push the date ahead and steal your money. IT IS A SCAM!!!

Scam!!! Scam!!! Scam!!! Warning - do not use!! Awful!! Awful!! Awful!! Made error in booking - tried to cancel within minutes, no such luck. It is a scam!!! Do not use Booking.com. I am extremely disappointed with Southwest Airlines for endorsing this company on their website. It is a scam!

To my regret, I used Booking.com to make reservations for a friend -- the mother of the groom -- at a hotel in South Korea chosen by the groom. I even modified it a week later and received, from Booking.com, an email -- at my email address -- that the modification was successful. All well and good. However, three months later, that hotel room was cancelled without my receiving any notice from either the hotel or Booking.com. For the past 3+ days, my wife and I have attempted to undo this snafu. Booking.com admits that they gave an erroneous email to the hotel and that they had a valid email for the reservation! And despite repeated promises from Booking.com that they recognize the problem and are working to rectify the situation they admit they have responsibility for -- NOTHING GETS DONE.

I booked a room for two days off Booking.com and drove 700 miles to get there. Arrived on time, and the woman running the sleazebag motel refused my payment. And BOOKING.COM didn't help me out one bit. Booking.com is totally worthless.

I used Booking.com to reserve a hotel room for a night. I then changed the date as the website offered and I received confirmation of this change. Then a family emergency happened and I had to cancel outright but did so within the allotted time frame. Again I received confirmation of this. However I saw I was still charged for the road. I called the hotel and was told I needed to go through Booking.com.

I feel very upset and disappointed with the Booking.com Company for the breach in my reservation to the Royal Resort Hotel in Las Vegas, NV. I made a reservation for a room for 5 people (2 adults and 3 children), which said that there would be 2 queen beds and a sofa bed, which corresponds to the executive level of the room, plus it included breakfast. On the contrary, we received a room with only one king size bed and two sofa beds, which were in very bad hygienic condition, in addition to very bad condition.

Do not book via Booking.com. I booked a vacation with through these folks. They tripled the price over what the hotel charged. They claimed on their website that the hotel was close to sold out. When we arrived the place was empty. They mislead us on details about the hotel. Two rooms with a shared bathroom turned out to be two rooms and a bathroom shared by the entire floor. That's one bathroom shared by ten rooms! The hotel had little resemblance to the photos on their website. On arrival to the hotel it was very clear that we had been swindled. Save yourself the humiliation. Use another booking service.

I booked my hotel in Zurich from #Booking.com. I read all information online before I book. When I arrived the hotel they told me they don’t have AC and the weather was so hot and humid. I asked them to change my reservation but front desk refused that. The room was not in a good condition to stay. I had to go and stay one of my friend. I looked at other hotels on their website but none of the hotels (in Zurich or USA) has no information about they have AC or not. I called customer service and they told me they are not responsible and I need to call hotel. I booked my hotel through Booking.com not direct from hotel.

Booking was cancelled because the partner advertised the wrong price on the website. No attempts were made to rectify the situation. Now back to square one with accommodation search. All Booking.com apps uninstalled.

My family used Booking.com when we went to Los Angeles, long story short, WORST MISTAKE EVER. We booked a room at Willow Tree Inn and had received an email from Booking.com confirming the reservation. On our way to the inn, I received a phone call from an employee of Willow Tree Inn saying that all their rooms were full for the night and that they would cancel my booking. We never received a cancellation email just to let you know. Got back from the trip and find out that we were charged $200 even though we didn't even set foot in the Inn, called Willow Tree Inn and they claimed that they charged us because we were no-show, but how could we have been no show when we were on our way there and got a phone call saying that we couldn't stay there since it was "fully booked".

Booked a hotel through the Booking.com website. 2 days before arrival the hotel changed the booking to another, less convenient, lower class hotel without the amenities advertised by Booking.com. DO NOT USE THIS COMPANY. THEY CANNOT BE TRUSTED TO DELIVER THE ADVERTISED PRODUCT.

I was able to save 50 percent of the cost if I had booked through the hotels' website. The website makes the booking process quick and easy. Hotel descriptions are accurate and the images were representative of the resort. This is our 3rd year booking through Booking.com, we compare prices with other sites and they are always the most competitive.

Waited on hold for 15 minutes, then talked to the representative about several questions I had and he hung up on me. I had to wait on hold again, and AGAIN they hung up on me. Then I had to tell them I had a pipe burst so I couldn't accommodate the guest, and they said that I'm responsible for paying the difference to relocate them! Unbelievable. Do not use Booking.com, stick to Airbnb and VRBO.

I am a hostess, against my will, since April of this year. I'm more like a hostage, actually. I've been asking the management of this website to cancel my account on their end, since I cant' for a long time, with no response from them. This site claims that they honor all reservations, but actually they do it so they can charge hosts unfair commissions for reservations that were never completed and payment never received. They can see at their website that the reservation was not completed, and lots of no shows, and if the host does not mark as a no show in time, they pretend they don't know. And still charge the commission.

I went to Booking.com because I wanted a last minute room plus a friend told me I should try it. I'm like, "Hey, ok I will..." so I went to the site where I thought I found an amazing deal because they have ratings and I felt safe with that. I see that a hotel has a rating of 7.0 and good beside the name of the hotel. It also said that the hotel only had 5 rooms left at that moment. I immediately reserved the room and with my credit card and was actually looking forward to the room. I got to the hotel and thought it was clean on the outside. The neighborhood where the hotel was located I felt like was quiet.

I used this site to book a room at a hotel near where my class reunion was being held. It was the only web page that showed an availability at that hotel - all the others showed no availability. Three days before the reunion, there was an unexpected death in the family, so I immediately canceled my reservation (which was supposed to be FREE up to 24 hours before the actual check-in date).

Their website is not clear about when you are booking a non-refundable rate. You have to be extremely cautious to not get scammed with the fine print. They intentionally mislead you with a low rate. We accidentally booked a non-refundable rate. We lost over $500 when we were unable to use the reservation due to emergency surgery.

When we were looking for hotels for our Alaska vacation, several of the discount companies came up in the search results. We were planning a two week vacation making many short stays in a variety of locations. One caught our eye, the Hotel Alyeska in Girdwood. I had never heard of it, but it was a five star resort in a beautiful town with an amazing location and a tram to the top of a ski lift. It looked amazing. While it was a five star hotel at $400, a night we decided to treat ourselves to a luxury night halfway through our bed and breakfast stays.

I am writing in regards to my recent experience with Booking.com. I have not previously used this service until now and will not recommend them to anyone. My experience was not positive due to what was, in my opinion, deliberate misinformation regarding the booking and cancellation policies. I entered my information in order to Reserve a room, not to pay. I read the notice stating "You pay nothing now, pay when you check in". Therefore, I believed I had reserved a room for tonight. However, I awoke today, on my anniversary, very sick with back and shoulder pain for which I am under Dr's care, and attempted to reschedule.

I started to rent my holiday flat with Booking.com. Guests arrived. Did not pay for their night, broke furniture, spilled the wine all over the flat on the carpet. I called Booking.com 1st time: They told me they will contact guest and will debit his credit card if necessary. I called 2nd time: They told that I have 10 days to access the credit card detail, take your time to estimate damage. I called 3rd time: and there – call center was talking to me in a bad tone, told me it is my problem and they never had access to cards to be able to receive the payment. So at the end I feel humiliated by Booking.com, they lied to me and I have huge damage to cover for no-payment. Never will book myself for my trips via Booking.com and do not advise to put your property via Booking.com. Get problems and no help with customer service that sucks.

We were very unhappy with accommodations in Alpine Inn, Lake Placid, N.Y. and had to forfeit one day as the room was not fit to stay in. The pictures looked very nice and when we got there were given an old room that I would have been embarrassed to rent to anyone. Locks were broken on sliding door, shower did not work, no restaurant as advertised, electricity was cobbled up, Some rooms were being remodeled but it looks like the room we were given had not been updated in years. I am sure they gave us this room as they knew we could not get a refund. Wanted to talk to the manager but office that had hours to 9:00 pm was closed at 7:00 with note he would be there 9:00 am. Stairs to 3rd level where we stayed were in poor repair. Either you should not allow units like this on your site or we will never book on the internet. Have pictures if it will help you. Thanks.

Booking.com are now letting anyone rent their property out on their website, with no checks whatsoever. All they care about is trying to compete with AirBnb but don't care about their guests safety or do they take any responsibility once the booking has gone through. When you make a booking with them you think you are booking a legitimate accommodation provider that have the proper checks and procedures in place but this is not the case. As anyone (with no checks needed) can list their property (boat, bungalow) for rent via their website, you cannot guarantee what you read or see on their website is true. People are having to collect keys from rusted out old bikes and put up with horrendous cleanliness standards like flipping of sheets. They just don't give a damn and they don't check the properties to ensure that the Health & Safety or the Code of Conduct is being adhered to.

I believe the quality of a company can be judged by the way its customer service team resolves problems. This is not the case with Booking.com. Had a major issue with a booking that was not refunded and booking.com promised to help but 3 months later, after continually asking for the same information over and over again have not resolved the problem. Will be deleting my account as just not the level of support you would expect. Since looking I have noticed so so many negative reviews. I wish I had looked at prior to using site. LIVE and LEARN!

Do not trust their Price Match Guarantee... They will never match it!!! I had the same room just 1 day later and it was $94 cheaper but they said it was different when it actually wasn't. This is SCAM marketing... They are liars!

I booked a hotel via Booking.com, to find my in-laws had booked a surprise hotel the same night. We then tried to cancel our reservation within 96 hours and Booking.com refused, yet their website clearly states 24 hours. Very unhappy with them, never use them. We will never waste our time on them again.

I booked my hotel stay through Booking.com and cancelled it the same day. My account was charged anyway, I then called and explained that I had cancelled and they said they could do nothing about it. Very disappointing.

I recently vacationed in Sicily and Berlin. We stayed in 6 different locations and booked all through Bookings.com. Eurostars was our first location. The day after leaving there, I realized that I did not have three of my handbags. In recollection, I did not recall seeing them (they were left on the window ledge inside the room) in the room when packing. I immediately contacted the hotel to inform them.

I made an reservation 4 days ago. I call the hotel to make sure I was in their system. I just don't like any mishap. When I called they could not find me in their system at all. So I cancelled and should of did my reservation at hotel.com. So when I got my cancellation and confirm I went ahead and book with hotel.com. I received and email stating that I was gonna be charged for the stay for cancellation still. I called customer service and spoke to Alicia. I started to state that the cancellation is non refundable. I started to explain that the manager from the hotel said that I need to call and cancel with Booking.com and this lady started to talk over me? I asked Alicia to put her supervisor in the phone. She repeat to talk over me and argue with me. She use profanity words towards me. That how frustrating she was and her poor customer service towards me.

On June 10, 2018 I booked a room at the Executive Inn in PCB, FL for August 10-15. On July 18, 2018 I went into the booking website to modify my dates. All I was going to do was take away two days from Aug. 10-13. As long as you cancel your reservations within seven days you are not charged a fee. Ok, now take note here. On July 18, I went into the site. Calendar came up with the same date as I was on there trying to modify. It came up like I was booking a room for July 18 and checking out 19. I hit cancel in a panic. I’m yelling NO! Then a message pops up. My room for July 18 checking out July 19 has been cancelled and I’m being charged $122.09 for the because I didn’t cancel within the 7 days. Hello! I never made a reservation for then.

I am not very familiar with making reservations, so I thought all companies were pretty much the same. I booked a hotel stay through Booking.com. I was then informed by a relative that I should have received a discount (AAA and/or military). I said there was nothing on the screen indicating any kind of a discount, so there must be one when I check in. She insisted it should have been at the time of the booking. I then called Booking.com on the phone and asked about discounts. They do not give discounts; further, you can't cancel the reservation. Everybody: book through someone else, and get the earned discounts!

In May, I thought I booked 2 nights at a nice hotel in St John NB as part of a 2 week holiday for last 2 weeks in July with Booking.com. I received a confirmation email with my confirmation number. When I got to the hotel in July, they had no such booking on file. The nice lady who was at the desk called Booking.com and after 10 mins on hold, found out they had sent me the confirmation email without sending the booking to the hotel. So, while you may think you have booked a room, they may have missed the most critical part of their service. My last time using their non-service!

I booked a reservation for a hotel in Pensacola FL through Booking.com. A fraud charge was sent to my bank within 5 mins. from the Netherlands, from Booking.com. I told my bank not to let that one go through but to please let the one for Pensacola FL go through. I was given confirmation that my hotel was booked. I also called a few days later and was told everything was fine. 2 days before my trip I received an email saying they canceled my reservation due to insufficient funds. But the money had been taken from account already. So I called the hotel directly and ask what was going on. They check and realized they had been paid and reinstated my reservation. Booking.com did not do a thing about the fraud charge or the canceling of my reservation. It was all my problem not theirs.

I booked a room in Uganda with Booking.com and paid 40usd with my card in advance. When we arrived to the reception we were asked to pay again for the room. They told me they didn’t get any money from the online transactions for 6 months. Paying by card wasn’t possible. They asked me for 26usd. They had no idea what room I booked, it seems like they don’t have an access to the website at all. The head office is in Kenya and that’s where the money was sent. I have got a paper receipt for my payment so I can claim it back. Then all the fun with Booking.com started.

Good service, willing to help, takes the extra step, friendly, took their time to explain how everything works and asked if I needed a car rental or if I wanted to set up any tours.

Booked a resort in San Antonio and received several emails from Booking.com confirming the plan. They had my CC number and info. Got to hotel and they have no idea, reservation not there, never heard of us. They said they often see people come in with problems with this site. Luckily they were able to find us a room for the same price. The folks there literally felt sorry for us and took pity on us. Otherwise we would have been SOL. I called site when we got home and they tried to blame it on hotel. I didn’t want them contacting hotel to try to blame them. The site had no compensation for us or the trouble it caused. Talking to the rep, it became clear that this is a common problem people call in with. Forget them - it’s no good.

I am writing to express my deepest agony, despair, and wrath for the ill-treatment I've received by the so-called "trusted service" Booking.com provides. You can never imagine the devastation I felt when I didn't have cash in my credit card, in a foreign country, and that's due to, sadly to say: a FRAUD. To your knowledge, I haven't received any confirmation from your company confirming my reservation in Pittsfield Apartments + Suites up till the 7th July, when I first made the reservation on the 4th, and accordingly I made another reservation in another hotel, AGAIN THROUGH YOU, and it was confirmed. To my surprise, 770 dollars were withdrawn from my credit card account by Pittsfield Hotel which I haven't even checked in nor confirmed the reservation.

I booked a non-refundable sea view superior room via Booking.com and paid in full via the website. I arrive at the hotel and they tell me that room is not available but can give me a different room with no view but the sea is a few yards away. I called Booking.com to complain. They said not to worry. They will invoice the property and get my money back and to just leave. I look elsewhere and email them to get my money back. They soon changed their mind and said well it's non-refundable. I advised you missold me a product why are you charging me full for two days stay and force me in a room I didn't book. They said we can give you 11 Euros differences between the two room as a good will gestures???

Our stay was horrible. From the moment we arrived to the day we left.. Closing the door behind us the best moment. First of all, your customer service is nonexistent. A/C was not working. It never cooled down enough to even feel comfortable. I called and the young lady and Aaron sent me the janitor. All he did was check the filter and raised the temperature on the a/c unit. Told us to let it catch up? It made the room hotter. We could not use the fan at night because it made loud noises. The young lady, was kind enough to offer us another room. Up in floor 9, we went to check it out. One floor higher to the sun, fan did not have strings to turn on or off, so it did not work. Let’s talk about the bed. The mattress was as hard as a board, even the one on the 9th floor. We woke up with our joints hurting… The pressure of the water was good until you turned the shower on, then it trickled and the sink would clog up and not drain.

In June I booked a refundable room for December at Waldorf Montparnasse in Paris. I cancelled in July due to trip cancellation. Hotel charged room in June which when booking stated no payment needed. Now hotel will not refund. I highly recommend not using Booking.com. Scam! I booked a no prepayment needed refundable room. Evidently both the hotel and Booking.com are not reliable. Plenty of hotels and websites. Don't make the mistake I did.

I decided to take my family to Hersheypark for vacation and decided to view multiple hotels for amenities and pricing for a trip on July 20th. I selected the Hilton Garden Inn in Harrisburg, PA. It had a beautiful lobby, pool, hot tub, spacious rooms, restaurant and the view was perfect. I paid for the booking on May 25th and received a confirmation from Booking.com with my confirmation number, perfect right? We got to the Hilton at 4:30 pm on July 20th and they said that they did not have our reservation and I showed them my email from Booking.com. I emailed Troy ** at the Hilton my confirmation so they could resolve the issue with Booking.com. 45 minutes later Booking.com asked to speak with me and said that they weren't sure why the Hilton never received our reservation (they blamed the Hilton).

I just spent the last hour or so with Paige trying to match a price to a hotel in Fort Lauderdale. For some reason, she was not able to see the same offer I had, but she was really trying to get her PC to match the prices I was looking for. She is going to send my info over to another colleague to see what the issue is and promised to get back to me today with more info. But at this point, I am very happy with Paige and Booking.com. I will write a follow-up review with the outcome of the price match.

My daughter and a friend flew from California to New York City. They arrived late at the Hotel Pennsylvania and waited approx. 2+ hours in line for a room. They and everyone else in line were told that there were no more rooms. My daughter then went up to the desk and showed her paid in full reservation. She was given a key and after getting upstairs to the room they discovered that it was occupied. At 4 in the morning in a city that neither of them knew it was a very "unhappy" situation. They then had to go out and find a hotel for themselves.

I had booked two rooms on Booking for New Orleans on Friday July 20-22. Received an email from Booking on the 19th of July saying the card I used was denied and I had 24 HOURS to provide a new card or they would cancel my room. Tried to provide a new card to the hotel only to be told my room was canceled by Booking two weeks prior. Mind you I was en route to New Orleans and had to scrounge to find a room. Ended up paying 300 dollars more since it was short notice. My friend planned the same trip and Booking.com overbooked her room. Luckily the hotel was able to offer her another room. Did I mention the hotel I wanted to stay in was SOLD OUT!!!

Always use this site to book reservations going to S.F. & other Bay Area locations as booking rates are very reasonable, online service is a plus, and choices of many varied properties. I usually reserve at hostels.

The reviews and rating of a motel in New Hampshire were all glowing and positive, the average rating was good so I broke the motel. When we arrived the room was far from the reviews we SAW. When I wrote a review all of the reviews show up, including many similar to our experience which sucked. Would never use Booking.com again.

We did a reservation through Booking.com at Rome last May. We got an e-mail from Booking.com prior to our vacation (6 days before) indicated that the hotel sent an email to them and they are cancelling our reservation. So, one of the customer representative called me from booking and told us they will find another hotel for us and the money already paid to other hotel and if there will be another expenses, all will be paid to us after we completed our vacation... Sound seems good, we thought that there is not any problem, problem is solved by Booking.com... But after we completed our vacation and we came back to our country, I sent an email to Booking.com about refund... They sent a reply to me and told me that we have to contact to our bank to cancel the first hotel process and if bank gave a written document in which mentioned that bank cannot do the process, Booking will pay our money back...

Website said free cancellation on room I booked 9 months in advance. Email confirmation says nonrefundable. I can’t change or cancel reservation and no one can help me. Booking.com says it’s up to the hotel and the hotel says it’s up to Booking.com. What a scam. I did not get what I signed up for and now I am screwed. Do not book with them.

Once again, another web travel company that advertises cheap rooms only to have the hotel cancel my reservation upon arrival. Homewood Suites in Chicago cancelled my reservation on a really nice suite right downtown. They claimed they were overbooked and placed me in a cheaper room in a different part of town. Here's the deal: You make a inexpensive reservation for a nice hotel. Pre-pay the whole nine yards. The hotel has the ability to charge whatever they want to anyone who walks off the street. Why wouldn't they give my cheap room to someone else then shlep me off to stay in a cheap substitute somewhere else? They make more $$ that way. Then I have to spend my vacation time (valuable) trying to coordinate reimbursement and transportation. Never ever again. Supposedly, I am a Booking.com gold member. Nice treatment huh?

Using their website was not only completely unnecessary (I've learned it's better to just call the hotel directly) but sketchy as hell. I got charged three different times for the hotel I was staying at, amounting to about 400 dollars over what I should have paid. The hotel staff was very helpful and equally confused as to why I'd be charged so much, especially since the charges were all slightly different amounts. I immediately called my bank and contested the transactions, with the hotel staff agreeing I only should have been charged once. We pieced together that the most likely culprit for the extra deductions on my account was Booking.com, since the hotel itself only charged me once, yet the two extra charges also showed up as "hotel" on my card around the same time I checked in. If I hadn't noticed and called my bank when I did, Booking.dom would have robbed me 388 dollars. Y'all be careful out there.

Shocking. Googled hotel twice with correct date (to be on safe side and check it was right) and taken to Booking.com - finished booking and had been given next day accommodation. To get what we wanted cost nearly as much again to correct the date which we had to do via the hotel - hotel totally not bothered either. NEVER USING BOOKING.COM AGAIN. SHOCKING.

First, I booked a hotel that said free cancellation under the heading. I booked the hotel and then my husband begin to have medical issues with his MS so I canceled several weeks in advance or should I say tried to. They told me the only way they would accommodate me is to change the date, so I picked a weekend further away that I thought would work. They booked it and then never gave me any type of discount and the rate went up by $300. I called them back and said "I can’t afford this. You didn’t tell me that the price was going to change" and he said he didn’t care I don’t get any discount. Total total scam!!! I only wish I would’ve read all these reviews before I gave my credit card.

We booked a hotel with Booking.com, we were misled. We were told that the hotel had a pool, a microwave, a coffee pot, and a fridge. When we arrived all there was is a fridge. We couldn't get another hotel, every place was booked. I will never use Booking.com again.

I booked a hotel at Best Western Plus DFW (Dallas Fort Worth) with booking.com. The entire reason I booked this hotel was on booking it reads they have a hotel shuttle. The Best Western never sent the shuttle and I ended up going to a different hotel, they would not refund the room because they said it is booking.com responsible for the information about the shuttle on their site. I was charged full price for the room, never picked up, and booking.com will not let me leave my poor review of this hotel for its bad shuttle service. A reason for using booking.com is real reviews, but I have a real review of one of their clients, and they removed it, now I feel you cannot trust any of the reviews, and I feel other should know this.

Used this site to book a hotel reservation in Nottingham, England. This was with a cancellation policy. Realised I had booked the wrong weekend and amended the date to the following weekend. Read through the booking and confirmed. I then received THREE emails in quick succession; (1) confirming the cancellation of the first dates. (2) Confirming the amended dates (3) confirming the amended dates had been canceled and the reservation was for the day's date! Immediately rang Customer services, who stated I should ring the hotel. The hotel would not back down, Booking.com refused to accept a system error!

When we arrived, there was a very strong smell in the hotel. My husband has lung problems, we asked for a room change. All the rooms smelled. We tried to cancel reservation due to this, they charged us for not only the 1st night, but for the whole time we would have stayed there. Booking.com was no help, did not advocate for us at all. I would never use them again.

The website said I was going to reserve only a room at hotel, so no money withdrawal will be done yet until I check-in at that hotel. BUT, THAT WAS A LIE!!! Also, I couldn't get a hold of any of the staff when e-mailing nor calling the Swedish nor the international customer service. Instead, I was kept waiting without a number in a queue and did not get a reply for my e-mail which I sent 10 days ago. NEVER USE THIS WEBSITE.

A hotel cancelled on me just two days before mine and my friends holiday. Booking.com then rang me and said any money extra that I have to put towards a new hotel they would refund me back and they never bothered. I emailed a few times and once they asked for my details. I would give them it and not hear back for ages. So I doubt I’m getting the money back and that they just lied to get more money.

I originally booked 5 rooms for the Holiday Inn Utica thru Booking.com. I canceled 2 of these (within the allotted time period). I was then charged for all 5 rooms. Since then, I have called Holiday Inn Utica and Booking.com each several times. I've been on the phone with Booking.com >5 times. I keep receiving emails from them telling me my action is required, even though I have sent in copies of the credit card statements showing the charges several times. All this, despite the fact that I have told booking.com several times that the hotel can see that they charged me for 5 rooms but needs confirmation from booking.com that I canceled the additional 2 rooms. It has been 2-months. I have not been refunded the $1,000 that I was wrongfully charged. I am livid.

Let me just start by thanking Booking.com for stealing $150 of my hard earned money! This whole thing started when I booked a hotel online for a night in August. Everything was great and fine, entered my info, booked the hotel, and it was done. A week later I look at my confirmation email to find the hotel was booked for the night I set up the reservation?! I don't even know how that's possible when the price for booking at the hotel for the same night would have been $300+! Why the heck would I book a hotel to stay at the same day in the late afternoon?! Called Booking.com only to get no help!

Hotel take money twice for our reservation done by Booking.com. And this is not biggest problem. Problem is explanation of Booking.com: "Payment is not done using our site". Conclusion: Booking.com give your credit card details to hotel - property and has not control about transactions. By my opinion unacceptable and this is financial abuse. I entered financial data on registration process, not in reservation process.

Please excuse the length of this review and awful experience, but it was/is necessary to give you the full picture of just how corrupt Booking.com is and just how a fraudulent hotel is allowed to continue operating and ripping people off. I want to begin by expressing that I have traveled quite extensively throughout the past 13 years or so. I’ve never had an issue with any booking or accommodation, but unfortunately I can no longer say that. Due to my recent nightmarish scenario with a hotel I regrettably booked on Booking.com, a site I’ve done quite a bit of business with.

I mistakenly used this company twice. The first time, I was booked into a facility that had no running water, and no bathroom. The second time I booked a hotel, then a month later canceled the booking. I was never sent a confirmation for the booking or the cancellation. But they 'claimed' they did, even though it never came up on their website under my account. 6 months later I am charged for the reservation, and the hotel refused to cancel as they had a month cancellation fee. Booking claims NO responsibility. Oh, I had 2 phone representatives put me on hold and drop the call. This is a contemptible company.

I used Booking.com to book a hotel for my daughter for a concert in Kansas City. I did this in DECEMBER for a JULY concert. This was a Christmas present to see her all time favorite artist. We bought the tickets and reserved the room for her and one friend. Received confirmation and all that for the room. The room was very close to the venue, walking distance...which was important to me. It is A WEEK before the concert and I received an email from Booking.com to let me know they were "just working on the reservation" and could no longer accommodate the room, not ANY room at the hotel due to "overbooking." They had more than 7 months to "work on" the reservation. After going round and round with the customer service rep, who said they could book it 10 1/2 miles away from the original reservation, I asked to speak to a supervisor.

On 23-March-2017, I made hotel booking to Dubai UAE through Booking.com for 13 nights from 21-Dec-2017 to 4-Jan-2018. The booking was confirmed and was given a reference. As I was reading through the confirmation statement, it stated that the Sauna and steam rooms were on maintenance. Then, I immediately sent an email to inform the Booking.com my findings and requested to be informed if the maintenance works will be completed by Dec 2017 before my arrival? Booking.com claimed that they would forward my request to the hotel. However, that was the last response I received on the matter. I even emailed about 3 times just to remind them all to no avail. The hotel was misrepresented on their website because what I saw and paid for was NOT made available for me. The effect of which seriously affected the enjoyments of my holiday.

I have always booked with Booking.com because of its convenience. Last year I made 11 bookings with them and this year I have 1 upcoming booking which I am going to cancel. My partner and I arrive in Spain from a slightly delayed flight to find our transfer was double booked so we had to wait for another transfer. We booked Marinasol Apartments which Booking.com made look like a reputable Apartments. When we got there (1 hour too late) there was no reception just a large block of apartments. We went into the bar next door with all our luggage to ask for help. It was now night and we had been calling and trying to contact Booking.com and the apartment holders for over 3 hours.

I own a villa in Phuket Thailand and was using this company, big mistake. Huge mistake. I also use Airbnb and they had booked my villa out from August till April past, I blocked all dates on Booking only to find out that after they had been blocked this company was still selling my villa, I only found out because their customers were showing up at the airport and calling me for directions, only to be told they had nowhere to stay as the villa was booked already and then this company went ahead and invoiced me for their customers. Here is my warning to anyone that uses this company. DON'T. If you want to be homeless then use them but better you use another company. These guys are **.

I recently booked a hotel in Denver using Booking.com. While doing so I compared the price of the same hotel from several different online and chose Booking.com because it indicated “the lowest total cost” - I made the wrong assumption. The total cost included taxes. Normally when such mistake is made - it can be caught during payment - as one notices a higher bill than expected. But Booking.com does NOT show you the bill for which you are paying while you are paying but rather a receipt is sent to AFTER you have paid. Then it happily shows you all of the additional tax expenses. I immediately called Booking.com up to complain and cancel - they didn’t allow me to cancel without penalties - five minutes after the fact. I later went back to examine the web frames - one stating the cost - and another showing taxes info away from cost info (Camouflaged). I feel Booking.com misrepresented cost and I feel I should be compensated the $70.00.

We booked a home on Booking.com for a vacation in Sicily, then quickly got a msg from the owner asking me to cancel as the price was incorrect. I had no idea that, when I booked the room, the price was lower than intended. I've not been to Sicily before, and didn't know average accommodation prices. I always sort listings by lowest price first. This house was top on the list. I scrolled down the page. The following listing was the same price. The one after that was a bit more, as was the next one. Then prices started gradually going up from there, so I went back to the top listing, the one I'm writing about now, and read about the house and what to do in Sicily and what other things cost there. I was so thrilled that accommodations in Sicily are so inexpensive.

Was able to get lower rates by booking thru the hotel's rewards programs. I also received reward points by going thru hotel, which Booking.com can't offer.

I recently book a trip to Atlantic City, New Jersey a trip with a stay at the Sheraton. This was book using Booking.com. Anyway I show up on July 3rd, 2018 for which I thought would be a 2 day stay till July 5th. When I arrived at the Sheraton around 11 pm on the evening of the 3rd of July, I was informed that, 1st there wasn't a reservation and then I was told that they had no more rooms!! So you mean to tell me that you couldn't have called me, I drove from Maryland, because that is where I work at, and you have no rooms, not even mines!! I was upset, but I stay the evening in Atlantic City, because I was tired and thought to myself that I'll, check back tomorrow, hoping for a better solution.

It is not good to generalize the situation concerning our bad experience with a staff member upon our arrival at this Booking.com registered Apt located along L13 B2G Meekness St. San Agustin, Moonwalk, Paranaque, Metro Manila Philippines. By doing so it would be unfair for the rest of the staff members. We came from far-away Bicol 12 hours bus ride to have an overnight rest before we catch our overseas flight the next day. The guy in question, sorry to say, is named Dominique who possessed nothing of the qualities that a hotel staff should render to clients. He was discourteous, disrespectful and so rude on how he dealt or treated us.

Don’t use Booking.com or stay at the Crested Butte Lodge and Hostel in Crested Butte Colorado... Needed to share so no one else makes my costly mistake. Booking.com and the Crested Butte Lodge & Hostel in Colorado run a scam... Went online last minute to see if we could locate a place to stay in Crested Butte Colorado and Booking.com’s Website came up. Typed in the City and State along with the dates and it showed me the Crested Butte Lodge and Hostel, said only one room in my search category left. I hit the reserve button and did not get the normal confirmation, I got a countdown started. So I thought, did I not hit the button, so you hit reserve room button again, thinking I can’t make a mistake, because they only show to have one room left.

Very UNHAPPY. Made a reservation on June 30, for my step-son's wedding in Jan 2019 thinking I was on The Cove's reservation site. It was a long day, late in the afternoon and my wife has cancer. I was not paying close attention. After entering in dates and information, I was shown a price that I agreed. It was at this point I notice I was on the platform of Booking.com and not the Cove of Ormond Beach. Since so many of our family is staying there for the wedding, I wanted to reserve the room. I entered the information the platform kept asking for the reservation, thinking if you give me a dollar amount before actual final submission. All the buttons just kept saying NEXT. No amount was never disclosed until I was send an email the next day charging me $556.39 of $623.89. I was only prepared to pay a $100 deposit.

I used Booking.com twice on my European trip. The first hotel room that I booked and paid for was in Paris, only to arrive at the hotel at 10:00 pm to be told that they were full and that I had no reservation. They said that Booking.com had not confirmed the reservation with them, even though they sent me a confirmation. I had to go find another room, and because it was at the last minute, I had to pay over $800 USD for a room. The only thing the people at Booking.com did was give me a refund for the room that they had already charged me.

I booked all of my hotels for 10 days through booking.com in different cities. Almost always, I received an immediate email confirmation. When I did not receive one for a specific location after a couple of hours, I tried reserving in a different location for which I did receive confirmation. I did reserve non-refundable rooms. Days later I received an email from booking.com telling me that I had double booked for the same dates. When I explained the problem and tried to get help getting one reservation deleted, they had no structure in place for doing that. They told me it was up to the hotel. So because of a technical problem, that I do not believe was on my end but on theirs, I am paying for a double booking. They should have some plan for this type of error.

I have booked hotel at Lesvos island (GRC) Mytilini Blue Sea Apartments through Booking.com. My credit card was charged prior to arrival to the amount agreed on confirmation sheet, and I have no objections with that. However upon my arrival with small kids at the hotel I realized that this building is abandoned one, with everything falling apart. There was no one from the hotel staff present my entire stay (contradictory to the hotel description on Booking.com), and no way to get a hold on anyone using contact number. We found keys from the room ourselves. Once in the toilet, curtains in the shower fell down breaking the tiles from the wall and nearly missing my kid.

We used Booking.com to book a July 4th beach trip to the Sandestin resort in Florida. We booked the trip in January for a king size bed in the Bahia resort area. My credit card was charged half and the rest was being charged 14 days before the actual arrival day. I had several email confirmation numbers, PIN numbers etc. I even received a email from the third party company who apparently owned the condo. Upon arrival at the gate the security guard informs me to go to the main Sandestin desk to check in so we drive another 10 minutes and try there. They could not find my name or anything using any of the confirmation numbers. The lady at the desk said Booking.com has all kinds of problems and to call them to sort it out.

I booked a mobile home at Villaggio Santafortunata in Sorrento, Italy. We arrived and were given a bungalow instead of what we booked, a mobile home. Of course the bungalow did not have air conditioning while the mobile home did. We requested the mobile home we actually booked. They refused and said they had no Moreno left and come back tomorrow to try to get one. Manager refused to refund us. Took key to bungalow, attempted to lock us into the campground without a room by closing gate as we were trying to drive out. Very threatening behavior toward us by 3 men. I was traveling with my sister and 7 year old daughter. We immediately called booking.com to report that they didn’t give us the room. They said they’d refund us and send invoice to hotel.

I had booked a stay in New York apartment through this app. The apartment never charged my credit card and I kept on getting messages that credit card was invalid. I gave them the proof on call but still no action was taken. I had to call them 6-7 times but they kept on saying that they will follow up with apartment. Just a day before my booking, I got a cancellation email and when contacted them no one helped me with new booking. There was no follow-up from their customer service team on this issue and I always had to make a call and got a same reply that they will follow up with apartment until I got cancellation mail.

It's a serious problem from Booking.com regarding the hotels booking. I was booked a room in ROME few weeks before the arrival, and paid instantly at time of booking. At time of check in: Couldn't find the place, contacted local rep and got an answer that the room was CANCELLED with a refund. Stranded in town, few thousand miles from home, imagine all of the difficulties to find another room for my family and having no place to stay and it's getting worse when booking again at ORANGE GARDEN (Also from Booking.com), confirmation # ** with instant confirmation and payment then ended up same thing when tried to contacted the owner of this Flat and got an answer that it was rented out completely. The owner said he was informed Booking.com few weeks ago that there were NO ROOM AVAILABLE but the Website was not "UPDATED".

When I went online to Booking.com to book a hotel in Scranton PA Booking.com showed 4 Point Sheraton with a pool inside and outside in the amenities specifically for this location. In my amenities included in my booking price it said breakfast included for 2 adults and 2 children. Sadly I got to the hotel and neither was true. I tried to call Booking.com to resolve as the hotel said that they have tried to resolve this ongoing issue and they had many excuses and would not resolve this and I was stuck with my children disappointed compared to what we expected on vacation due to false advertising. This is unacceptable and illegal.

On Southwest site I booked a hotel. I did not know it was Booking.com. When I got to the hotel they did not recognize the confirmation number I was E-mailed. Looked under my name and checked me in June 1-8. When I got home I was charged three charges by the hotel. Booking.com made two reservation for me. Wrong dates... I was charged for a no show! I was there. $1300.00 was charged and on check out invoice $888. Booking.com 12 phone calls later and as many e-mail NOTHING! Stay away. They are unresponsive. Don’t give them your information. They don’t do anything. Should be put to rest. Feel they share too much private information.

I created a reservation with La Villita Inn in San Antonio, TX. I also canceled it within 5 mins. Because the place was dirty, it stinks in a bad part of town, had to pay to park. I was still charged. Booking.com doesn't care that they are putting people in bad places, and refuses to cancel at no charge, especially when it was done within mins. I would not recommend booking.com to anybody.

and Poc Na Tulum. On June 25th I arrived at Poc Na Tulum with excitement only to find the whole hotel under severe construction. The “lobby” which was a cluttered desk and dark was placed in restaurant area near beach which was completely under construction - with men breaking the floor with jackhammers and handhammers. I arrived at 6 PM and was terrified - the whole area was shaking from the work being done - there were no hotel guests but the laborers and a girl sitting at the “lobby” desk. I was terrified by the fact that I was not notified of this and that I now had no other place to stay. So I tried talking to the girl at the desk and she didn’t answer any of my questions and made no attempt. She was looking at me with flat affect as I called Booking.com customer service.

I rented one corner view apartment in Priinis 10, Athens for 5 days. The description from booking is wrong and this flat must have air condition but haven't. We have 29 degrees inside and was impossible to rest. Near this property was railway Athens to Piraeus and we have also much noise during the night. Hot and noise= best holiday! Not rent this shame from Home Rentality (this firm rent this home through booking). Also they not reply to your objection. They like only your money and considered you a stupid who give money to him/his.

In May, I helped my daughter move from Maine to Washington DC. We arrived on Saturday, May 19 from Connecticut, with an old dog and a full car. After various problems on arrival, we got the car emptied and moved into her 425 sq.f studio. The movers would not arrive until Monday, so at that time, around 4:30 pm, we realized that I needed a hotel room. My daughter (I didn't have internet at that stage) found a room at Embassy Inn, just a block away from her studio. She used BOOKING.COM. At 7 pm I walked over there with my trusty backpack. Please understand that I am 73 years old and was facing cancer surgery within three weeks of getting back to CO. I was completed wiped out at that stage.

We booked our trip to a villa in Sardinia through booking.com. The villas details were inaccurate to the point of outright lies. It was marketed as a luxury villa with a pool. It was neither. No pool, no kettle, no toaster, bbq did not work, no WiFi, no kitchen supplies, no change of linen. All of these were promised in the luxury villa. The agent promised she would provide all the items and give us access to another pool but nothing eventuated. The agent finally promised a refund and booking.com persuaded us to accept this. The agent then lied again and said they promised a lesser refund. To date the agent still hasn’t paid the refund and booking.com have been less than useless in assisting to resolve this mess. We advised booking.com that the villa was being falsely advertised and they have done nothing to amend or remove the false and misleading adverts and photos. We will never use booking.com again.

On Sunday June 30th we booked 2 rooms on Booking.com at the Groton Inn & Suites in Groton CT, at $118.00 a night. The ratings on Booking.com was a 8.6. Every review was positive. When we arrived and walked to a beat up, worn out front door, I was very surprised. When I walked in the lobby I couldn't believe the smell. We wanted to cancel but it was too late. We took our rooms and when we got there, the smell, the dirty carpet, the seal on the windows were broken and all fogged up. We changed one of the rooms to one a little better, but the air in the hallway was not working and over 90 degrees. We decided to ask for a refund but was told no, so we left. All of us could not understand how anyone could rate this hotel so high. IMPOSSIBLE!! I wish somebody from Booking.com would just walk into the lobby of that hotel. I would give it no stars if I could.

Now I know why their properties are rated so high! It’s because they pick and choose only the positive reviews and discard the negative ones! After many years we saved up to go to Italy and we were so disappointed with what we ended up with! Nothing like what we saw on the pictures! One of the places was so dirty, they were ants and bugs, no hot water in the shower and barely any water coming out of the shower. Their kitchen pots and pans where so bit up and in bad shape that we couldn’t use them not to mention how dirty the utensils were! There were dust on the furniture! Their A/C didn’t work! When we asked them to fix the shower, they said we had to pay for someone to come and fix it! This was our first and last time to book with Booking.com!

On a family vacation with 2 children we always use Expedia and have never had a problem. We had 2 nights to still book hotels for and when searching Booking.com came up so I gave them a try. First off the descriptions were a far cry from the truth and then when we went to check in our beach view balcony room had been canceled so they sent us to another location 20 minutes away and our relaxing high end room ended up a 2 star rating (and those people were very generous) near a bar crawl with drunks surrounding us. I complained and all they could tell me was, "You can cancel and find a room on your own." Yes because that is a option on a Saturday night at 10pm in a tourist community during the summer. So we got to stay in a room with a queen instead of a king. The kids were on a pull out couch and we had no ocean view... Never will I use Booking.com again.

I originally booked my room through Booking.com about a month ago. The price was $75 per night. Three days ago the site emailed me saying the rates were now $85 per night. This morning they sent another email saying the rate was $85 for the first day and $95 for the 2nd and 3rd nights. They are totally unreliable!! Do not use their service! It is obvious they didn't adjust the site for winter and summer rate shift. When called, the motel owner said he would give us a fair deal and had suspended his association with Booking.com because of all the problems.

We had a horrible experience at 109 Whitfield St Fitzrovia London (Luxury 2 bedroom apartment near Warren station), no hot water the entire stay and no extra toilet paper. The property owner's phone numbers didn't work and when we emailed them, at first they said they would help but then they didn't and then ignored us. When we got home, we contacted Booking.com for Assistance and they took a week to respond and did not help us at all. Nothing.

The company has posted my review and have gain my confidence back in them.

We rented a studio apartment thru Booking.com, and the local agent was scheduled to pick us at the train, and take us to the property in Cap'd Agde, France. Last minute, she canceled via text, sent a taxi instead, with no instructions on how to find the property, where it was, or how to get in. Plus, this is a huge, limited access development, in a foreign country, where taxis are not allowed in. We were sitting on our considerable luggage, and the property Mgr didn't even speak English, and wouldn't take our calls. We drag our suitcases until the wheels wore off!!! We had to seek help from the receptionist at the property we didn't rent from, to call our agent, and interpret for us. Embarrassing to say the least!

We booked a vacation rental in March 2018. At the end of June, the vacation was cancelled by the hotel for overbooking. No notice was given, I had just happened to check my credit card. Booking.com was supposed to make "equal accommodations" for the same price we booked. Well we booked a 2 bedroom suite, pool on site. They offered a one bedroom hotel with 2 beds. When I said that wasn't acceptable, they wouldn't return any messages.

May 22, 2018 my husband and I arrived approximately about 6 pm at the Warner View Apartments in St. Johnswood, London England. We immediately noticed there was plywood around the front yard, on the inside of the gate. We could tell there was work being done in the yard, but did not realize the extent. We were tired from travelling 15 plus hours from California. We went inside and it was a mess. The beds not made. Just sheets folded on the beds. The furniture in the apartment was old, stained and run down. I immediately wanted to leave. However my husband was tired and wanted to settle in. The next morning at 8 am jackhammering started underneath our bed. We were shocked. We called booking.com who heard the jackhammering. The plumbing had been turned off. In addition to calling booking.com I was emailing the owner of the building, who was apologizing in his email and said the work would stop.

While traveling, I rented a room in Raton NM. I was told a mistake was made and no rooms were available. He told me I didn’t have to do anything my credit card wouldn’t be billed. But, it was. I called Booking (reservations were made through them). I was told the charges would be removed from my credit card and it was! I will also receive a credit for the difference of the new room situation. :)

They are not give you whole info at the time your booking. You get actual total charged to your credit card after you submit. Forget about free cancellation it is lie again. After go back and forth with them on phone I got email for cancellation with no charge... Guess what? They charged whole crazy amount on my credit card anyways and many others is popping up every day made by third party company working for Booking.com.

Booking.com will try every trick in the book not to fulfill their agreement on price matching. I gave booking.com the same details on the apartment that I had booked with them. The company that was matching them was Airbnb. Firstly Booking.com said it was not the same apartment, then they said it was no longer available. Then to top it off they said that Airbnb advert was for up to seven persons and we had booked nine. When l last contacted them I told them to check the booking we had made with because the booking was for six not nine people. I am still awaiting their reply.

I had a booking for Best Western on June 16th 2018, I had it canceled for free. But the hotel charged anyway. Hotel says the Booking.com needs to fix it. But Booking.com denies that. Bad customer service. The person who picks the phone do not know anything. She did not give me a supervisor to speak and she hangs up the phone. Don't depend on this people.

Booked on Booking.com on 8 Feb, 2018 for one night (31 May - 1 June 2018) in Brasov, Romania, Hotel Drachenhouse. My Credit card debited by the hotel (not my choice). We arrived in the hotel late, checked in, left our luggage in the room and went in town. When we came back the alarm was ringing loudly but nobody was doing anything. When we arrived in our room it was full of smoke and big flames were coming out of the kettle. We extinguished the fire ourselves and called the reception. The girl spread foam from the extinguisher on the kettle and said that the cleaning people should have unplugged it but that anyway they were insured. She helped to find another hotel and said that we would be paid back. 3 days later we got a message from the hotel that they accused us to have started the fire and that we had to pay the damage!!!

I booked a horrid little place Le Clos Rhéa who right before leaving demanded that we take out some sort of insurance to stay with them (the booking was with no cancellation) and this is not on their listing. Also that for a 1 night stay we give them a 500 euro cash deposit... well I said that we would not be taking out insurance. They cancelled the booking themselves without replying and through the booking system it said, cancelled for free. 2 months later and I still have not received my money back from them! Booking are great until you have a problem then. Good luck.

I made hotel reservations with Booking.com 2 months out. With 3 weeks to go got a call from hotel stating that Booking.com sold the same rooms about 5 times. The hotel said, ”So sorry, not their problem” and I had to scramble to find other lodging that cost me an extra $500. Never had a issue using Expedia or Travelocity! I will not ever ever use Booking.com again. I contacted Booking.com for a response and they haven’t bother to reply in any form.

I had booked a room for my wife and myself through booking.com. I received a confirmation email. And then when we arrived at our location they could not find the reservation. They said this happens when using booking.com. They honestly tried to find us a place to stay and we're booked up. They made a suggestion for another place and that's where we stayed. There was no way to contact booking.com to let them know that their service failed us. Absolutely do not ever use booking.com.

Going through the booking process it said I could cancel at anytime. Right before booking it put this big red flag up of how much I am saving and how great a deal I am getting and right below that says I can cancel at any time in GREEN. What you don't see (and they put it in TINY BLACK PRINT in the hopes that you don't) says that for that booking, cancellation is non-refundable. They entice your eyes to the red and green print to fool you into thinking that booking is with free cancellation. They are a total scam!!! DO NOT USE THIS WEBSITE!!!

I would just like to write few words about our experience in Sardinia Italy, with our booking. We booked a villa through Booking.com. In Sardinia that was supposed to be available from 28.06.18 - 3-07.18 and twice person for villa has scammed us, your company hasn’t been very helpful, so we decided to take this further and 12 people who got affected by this situation will all go to have a say and leave negative reviews everywhere they can, also making sure that papers are informed and everyone that we know will never ever book through your company.

I was looking to book a hotel room for one night and when I went to book the hotel it said I had to have an account with Booking.com to book it. Before I created my account and gave my information it said I could cancel the room for free and that I wouldn't be charged until my check in. Well needless to say I gave my information and then I decided not to get the room. Well they ran my card three different times anyway and charged me the room I cancelled the same day I booked it. This site is a scam and needs to be shut down.

I was trying to make a refundable reservation on Booking.com and when I finished putting in my personal information, the reservation showed as NONREFUNDABLE!! I did not want nonrefundable, so I immediately called Booking.com and the Hotel (Hampton Inn in Portland, OR- Clackamas). I was treated quite rudely and told that there was no canceling. I told them it took place seconds before and I did not authorize a non-refundable reservation. They told me I will have to pay anyway.

I was looking for a condo in Destin Florida that had a boat slip, and that was walking distance to the beach. I found a condo through Booking.com which is called Harbor Landing. The dates that were available were June 18, 2018 and departing on June 23, 2018. I paid a total price of $3275.00. I felt that the price was high for only five nights but it is a big place and had everything we were looking for. Our vacation was getting close. I decided to check on our reservation with Booking.com and there was a new total of $3607.75. That is an increase of $332.75. I was not informed of this change. I called Booking.com and they told me that they were sorry, but for reasons unknown to them the taxes were not added when I was given my total and agreed to the price.

I booked hotels twice through Booking.com in Jan and Jun 2018, ending up with wrong beds every time. I booked 2 double beds room and paid in full. The reception desk told us it was 1 double bed room and there was no other room available by the time when we checked in and we couldn't get refund. We were told they could not change room for us because the room was booked through a 3rd party, not directly through the hotel. So be careful when you book hotels through Booking.com, you may have different rooms as you book. Very bad experience, I will never book hotels through Booking.com anymore.

I made a reservation thru Booking.com for a 11 day stay at villa in Sardinia. The host ask me for damage deposit a 1.500 EUR and it was officially on Booking.com website. After consultation with customer service line was the recommendation to pay the deposit or I lose my reservation with 100% penalty. After that my reservation was canceled by Booking.com and ever since that time I’ve been unsuccessfully try to get my refund. The last I heard from the host was that the refund would be credited back on the 20th of June. This was reiterated to me by a representative of Booking.com. Since June 20th, I am not able to get a response from Booking.com regarding this. I strongly encourage people to avoid using Booking.com for their reservations as the service is pathetic.

I made a reservation thru Booking.com for a two day stay at Pop’s Place in Roanoke, VA for the 2018 Memorial Day weekend. The host used my credit card for a $200 security deposit three days before my stay. The charges for the duration of the stay was taken a day later. The initial agreement was to return the security deposit within 8-14 days after checkout. Ever since that time I’ve been unsuccessfully try to get my refund. The last I heard from the host was that the refund would be credited back on the 20th of June. This was reiterated to me by a representative of Booking.com. Since June 20th, I am not able to get a response from Booking.com regarding this. I strongly encourage people to avoid using Booking.com for their reservations as the service is pathetic.

We rented a apartment, but read the FINE PRINT! You have to wire a deposit to the individual's bank account, outside of Booking, with no guarantee you will be refunded. I called Booking and they said it was in the fine print and they didn't care if I got my money back or not. To get my money back I had to give the individual my personal bank account info... I am not doing that! So I lost my whole reservation, and Booking said they don't care.

My family and I rented via Booking.com an apartment in Valencia, Spain with Genteel Home Conde Ibarra. Bottom line: They would not communicate with us, no one met us at the apartment, we had to rent a hotel last minute. Booking was dismissive, Genteel was downright rude. They kept 100% or our money and we spent not 1 minute in their apartment. Booking was complicit in this. We will NEVER use Booking again.

I emailed them again, this time pointing out to them that my credit card was charged in dollars directly, and asked them to please clarify which part of the contract stipulated that they didn't have to reimburse the full amount charged to my credit card. They opted instead to reimburse the difference, so I am satisfied.

I created an account with Booking.com, booked a reservation and logged in the next day to cancel it which was in the time frame to do so. The first page was asking me if I was still interested in the hotel. I went under my name/my dashboard to the bookings tab to cancel the reservation and it said ALL (0). I assumed the reservation did not go through. Over a month later I saw the charge on my credit card. When I log in today, it still say booking ALL (0). To date, I have not had any resolution to this matter. The customer service reps are very nice and even though they agree with you, they are unable to help you. DO NOT USE BOOKING.COM.

They took out full amount of booking when only 70% was supposed to come out, then charged me for all the extras that were not mentioned. This has put a damper on my holiday as I can't get a real reply from them or hotel I am staying at as that is under a different name to Booking.com.

I always use Booking.com and I have referred so many friends and family to use them...without being paid! But never again!!! I found our hotel for 200 less and they have gave me the complete runaround! I’m not stupid. June 25th is the cut off for canceling my room with them and I know that’s what they're doing! I’ve sent everything they ask me to! Do not go through them. Pick another one... Better Business Bureau is my next option looks like!!??

Rent a vacation home then get your CC charged some $500 more, and it's not a security deposit. We have been renting vacation home online since early 2002. We have been using VRBO for many years. We did read a review this year that someone saved $230 by renting from the main rental site, not others sites that then charge more. So we found a vacation home on VRBO for $1,900. In checking other sites my wife finds the same house for $1,720 on Vacasa website. Nice, I check and it's listed on Booking.com for $1,500. My wife was surprised that Booking.com now does vacation rentals.

We made a reservation at Radio City apartments, 1231.770.081, in NY for the 25 - 28 May through Booking two months before our stay. Following our first reservation we made a phone call to Radio City apartments, which confirmed that the reservation was correct. Two days before our stay we send an e-mail through Booking.com specifying our arrival time. Radio City apartments confirmed the e-mail and the reservation.

I was getting calls and messages and invoices from both Booking.com and the vacation homeowner. In the confusion I missed a deadline for a return of a deposit. The homeowner agreed to extend the deadline and all worked out well. I prefer in the future to book directly.

The hotel American Inn in Columbia SC that is on their website is a filthy place with drugs and prostitutes on the property. We contacted Booking.com to refund money so that we could go somewhere else and after being on hold for 10 minutes and then given the runaround they hung up on us! We were 5 ladies in town for a concert and it was the worst experience we have ever had. The Uber driver that brought us back from the concert told us to get in our rooms and keep the doors locked! Needless to say we didn't get much sleep and had to drive home the next morning. We will never use Booking.com again and whatever you do please do not stay at AMERICAN INN in COLUMBIA SC!

I booked a hotel through Booking.com. The booking was confirmed, the price confirmed. A credit card number was given to guarantee the booking. The money was to be collected by the hotel upon arrival. Before my arrival my credit card was billed for both nights at a higher rate plus a 200.00 refundable deposit. When I protested the higher price for the room, I was told there is one rate for paying right away and another rate for paying upon arrival. This information was not given on the Booking.com site. The hotel was kind enough to give me the initial advertised rate and I got my damage deposit back so all is well now. I recommend booking with hotels directly to get the true story on the price and guarantee the room. Also Booking.com gave the hotel 3 stars and decent reviews but it is old and noisy and in a bad part of town. I will next review the hotel.

Booked room thru Booking.com and it said we had a room with 2 beds and 1 pull out sofa. When we got there it only had 2 beds. Plus I put 2 adults and 3 teens. We got to Breckinridge Inn to check in and they only had us for 2 adults 2 kids. The manager said Booking.com does this all the time. They said one thing to sell a room and do another. My advice don't go thru Booking.com.

Booking.com is a scam! We booked an apartment weeks in advance, paid the fee, received a confirmation... only to have our reservation CANCELLED the day before our departure. Booking.com's response was, "It's not our fault!" We desperately asked for help in finding an alternative reservation, only to be offered places of poor quality, in dangerous parts of town, or with not enough beds for our family. We got shuffled between multiple customer service reps - one hung up - only to be left with no help.

OMG... After 4 hours of account address errors trying to book a car through Expedia, and still no resolution, I went to Booking.com. They offer no deductible on collisions, great locations through SIXT, I got a Renault Talisman (full size car), for the same money. The best part is that it only took me 10 minutes to book the reservation and get the email confirmation. Stay away from Expedia/Travelocity/Orbitz because they all use the same address confirmation database which was triggering the address errors for me today. Go with Booking.com, Booking.yeah, Booking.letsgetitdonealready!

Please never use this company. I booked a hotel with them. Had to cancel the reservation. They took out 256.64 out of my account the next day. Said it was up to the hotel to give me a refund. The hotel said it was them. Booking.com is a ripoff and I am out this money. They take no responsibility and have poor customer service.

My Boyfriend of 8 years and I reserved a room at La Quinta Inn in Clute Tx for a smoking room and pets. I booked through Booking.com weeks in advance They put us in a non smoking room without telling us and charged us 150.00 for smoking in the room. Either La Quinta or Booking would try to fix this mistake, Ruined Our time here (We came for a Wedding). Dealing with two companies who don’t pay attention to their customers' needs. They purposely put us in the wrong room to charge us more or Booking didn’t do their jobs right and made this happen. I called Booking and honestly they didn’t even care anything about the situation. I suggest not to use Booking.com or La Quinta Inns. They just want your money without having to do their jobs and work for it, Just to be sure - This is the First Review I’ve ever written concerning a business. I won’t use either Business again. AND I’m out 150.0 to pin on the Bride!

Worst Hotel Site experience of all time. As a seasoned traveller I have used Booking.com and other sites Hundreds of times. Indeed my status with Booking.com is ‘Genius, Frequent traveller’. But I don’t feel like a ‘Genius’ thanks to Booking.com? I booked a hotel for seven nights and made sure it was ‘Payment upon arrival’ For £154 UK Pounds. Shocked the next day my bank showed a Staggering £322 plus was taken by the Hotel that ignored the ‘Payment upon arrival’ and price literally charging me over double!

I booked a room through Priceline.com. I cancelled through Priceline.com. The room I cancelled a week ahead of time, charged me. I contacted Priceline who insisted the booking is through this website, which makes no sense. When I cancelled, it said “no more action required.” Apparently there was. Contacted booking.com and did not get any emails or help till two weeks later. I contacted the hotel directly, and they gave me a full refund. These sites take their fee and have zero customer service platform. Will be wary the next time I use a third party service for booking. Priceline and booking.com need to inform their customers which site is being used for booking and itinerary. Beware and if you need a refund contact hotel directly, because Priceline blames booking.com and booking.com takes two weeks for any contact.

Never will I book thru Booking.com again. So much for worry free cancellation. I booked a room and had up to 6 pm the day of to cancel free of charge... I cancelled a full day prior, got the email from Booking.com stating that I was good to go. Cancellation successful and nothing more I needed to do. That was the 6th, my stay would have been the 7th-9th of June. The 10th, I just happened to log into my bank acct an noticed I was charged $101.39 by the hotel I had cancelled from. I called the hotel and it was a "No Show" fee. I called Booking.com (mind you wait time was 20 mins) and the rep put me on hold to call the hotel. Came back to the line to tell me that I have to call the hotels Guest Relations the next day after 9 am. Yet another inconvenience, as I'm on vacation. I call and am told they need proof of the cancellation.

AVOID AVOID AVOID!!! We booked a room for three days in a beautiful resort (no problems with resort) only to find out after 10 hours of driving and two very tired children the resort had NO knowledge of our reservations. We had a confirmation # from Booking.com but it did not matter. We had had to find another hotel LATE that night and lost a whole night of our vacation. Don't book through them. They just want to gain the revenue and push your reservation through and never input it into the place you're trying to reserve. TOTAL SCAM!!!

We arrived in Budapest after 20 hours of flying and found out that our hotel had canceled the driver who was supposed to pick us up because BOOKING.COM canceled our room. No reason and no communication with us. They had our credit card and had sent us a confirmation. Luckily the hotel was kind and figured out how we could get to them and found us another (and of course more expensive) room. What the...? We will NEVER NEVER NEVER use Booking.com again. Rip off artists, no customer service and their prices aren't even that good. Ridiculous.

Booking.com let us down big time. We had booked what we thought was a great hotel near the beach at Patong in Phuket. "Horizon Beach Resort". The photos of the rooms and pool etc on the Booking.com website were fantastic and ratings 8.2 so we went with that. Paid up front. When we arrived we were offered a dog kennel by hotel staff. The room was old, dingy, had no windows and the bathroom was beyond words. Within seconds the wife turned around with an emphatic "no way". We saw management and was offered another room. It was worse. We sat in the foyer for 40 minutes before deciding to cancel and find another hotel.

Booking.com really dropped the ball on my reservation, and would not take accountability for it. They blamed me, instead, and acted like they were doing me a favor when I respectfully asked them to fix their mistake. I had a reservation which I was supposed to be able to cancel. I made a change to the reservation, from one date to another date, and for one day instead of two. Somehow, Booking.com just cancelled the reservation and did not reflect the change. The hotel had the reservation, and would not make any changes to it because it was made through Booking.com, so when I had to change the date for the second time, the hotel informed me that the change had to be made through Booking.com, but of course when I called Booking.com, they claimed I had no reservations through them.

They have spent weeks making all sorts of excuses, the final straw was that the hotel said we were offered a refund at check-in when we complained and we refused. We would have gladly taken a refund and slept in our car, but we were given an invoice at The Dolphin Harbour Inn Lauderdale by the sea Florida which told us there would be no refunds given after we paid off course and before we saw the horrible place and we did not complain at check-in, all lies.

I booked one room on Booking.com and when I arrived the accommodations weren’t as I booked them. I decided to go further down the road to Cortez Colorado and stayed at a Best Western, Booking.com went ahead and charged me for the stay when it’s clear the issues was with the motel booking. I will have to dispute the charge. Hopefully I can get this taken care of. Booking.com had the Rodeway Inn as a nice hotel but it was really old and not taken care of. Would not recommend anyone staying there.

Be very careful, I recommend you take screenshot of the charges you approved on the credit card payment form. We were charged more than what we approved, for the booking of an hotel in a foreign country. Although we paid in local currency (euros), Booking.com charged us 20% more without previous approval. I don't really like the fact a website I authorized to charge only a given amount can charge a 20% higher amount. As always, I believe there will be no way to cancel the booking without charges.

Recently, we stayed at Marina Towers in Waikiki. The room was horrible. I contacted and spoke with John and Thadeaus. They were fantastic and contacted the hotel with the pictures of the room that I sent to them. Because of their perseverance, we were able to move to better accommodations.

The price of the hotel I choose was announce with $ 50. As soon as I booked it went up to $ 58.-(including some taxes). At the hotel I had to pay taxes again plus breakfast. It came all together to $ 72. The lady at the hotel was very unfriendly when I said her that I had booked a cheaper hotel and said that this happens with Booking.com all the time.

I booked a four star hotel through Booking.com. The hotel was stated as 4 star but didn't reach UK 2 star level. The hotel lobby was nice but that was it! The hotel and room were dark and dingy. My deluxe room was dark and dingy and so small there was only room for one bedside table at the double bed. The bathroom fan didn't work, the shower screen had no seal and flooded the floor. There were three stairs in the room with no handrail so if you turned the wrong way out of the bathroom during the night you may well have ended up in hospital.

I booked a room in Milth Re di Roma via Booking.com at least 6 months before my trip, however a week before my departure, I got an email from Booking.com stating Milth cannot accommodate my booking and offered me an alternative for over £50 more. At this last minute especially during peak season, it was panic station trying to find alternatives. Furthermore, Booking.com's email stated that I can only file a claim AFTER my trip in which case, I would have to spend all the extra money first before they will "consider" my claim.

Photos that show gardens and lots of room and clean. Truth is room on noisy street, dirty, and rooms placed next to social area so not quiet. Refused our request for a refund. Crappy place. Booking.com does not help. YOU DO NOT HAVE MEANS TO REFUSE THE ROOM WITH BOOKING.COM. Ecozentric in Barcelona advert on Booking.com was misleading in description and photos omitting important facts about the noise issues and that it was a 2 star hostel. After a lot of emails, Booking.com offered me a Euro 25 compensation for a Euro 360 cost . We did not stay so lost our money. Place was filthy and noisy.

Did not help to avoid a fraud transaction. Had contacted many times but did not get any help. The customer service was only repeating what is written in front of him without dealing with my complaint. Not recommended.

Worst place, I fill out a negative review, they Changed it to a good one. I told my husband we're not using this again. We went to Carson City and was booked in a hotel there, burn holes in carpet. Patched up bathroom, holes in bedding and bath cloths, soap missing, paper products poor quality.

Somehow a reservation was booked thru my account for a Howard Johnson's in Suffern, NY. Mind you I DID NOT book this hotel, and there is no record of it on booking.com either. I was charged for a stay that I never booked! I called the hotel and the manager said it was booking.com's fault and that she would NOT refund my money. "Contact Booking.com," she said.

I booked this beautifully featured Modern Hollywood 2 bedroom apartment for the Memorial Day weekend and after a 8 hour drive reached my destination to find out that my booking was a scam. The booking suggested I should pick the keys a restaurant on Santa Monica Blvd, they had no clue. My drive to the apartment was even more shocking has one of the residents informed me that 7 other families had been there with a reservation from Booking.com. I had a do a last minute reservation for a long holiday weekend, dispute the charges with my bank. LAPD would not take a complaint since it was not their dispute. When I called the owners again the telephone was disconnected, customer service for Booking.com I received a phone call from Amsterdam, all of it was FRAUD! FRAUD! FRAUD! GUYS BE AWARE.

I booked a stay in Athens through Booking.com. First the date got changed on me (as I was searching which of course I did not noticed as I booked [date booked June 5, wanted July 5]). The next day I alerted the company about the mistake and ask if they could refund me the sum or book me into another accommodation. Come to find out, that the money went to private owner and this guy refused to refund the money (by the way do not book the apartment in Athens called "Welcome Home" - this guy is scammer). When ask how we can solve this problem they said “we can’t help you”, contact the property directly (which I did – and the Welcome Home property - no you lost your money). I booked for three nights (and I was willing to pay for one night) and their property is not willing to reimburse for at least two nights – what!? In any case, no help from Booking.com. Basic message: We can’t help you!

I feel like the service I have received from Booking.com has been very insensitive, cruel, and hurtful. My aunt was murdered Monday in the Arizona serial killings and because of that I was not able to make my reservation. I wrote them to tell them of my circumstance. Instead of calling me back, I was sent an automated response that said they could not cancel my reservation. I had to call the property and they canceled my reservation in less than a minute. This is the worst customer service that I have ever received and I want to make sure I tell everyone I know just how little they think of your customers. I will NEVER use your services again!!!

I have booked 100s of hotel stays in the past and several with Booking.com. The last time was in May of 2018 when I booked 2 trips. The 1st trip when I arrived at the hotel to find out for some reason my reservation was canceled!! I chalked it up to a error somewhere and the hotel made it right. Now to find out the second trip I booked was also canceled!! And after I have plane tickets already purchased etc... Come to find out when Booking.com says you don't need to confirm with credit card - don't believe it. YOU DO!!! This is why they canceled them to begin with. You try to call the site and finding a phone number is like trying to find a lost relative. Don't believe me just look at all the ratings. They speak for themselves all 1 star!!! Do not use this site - and check the reputation before you book. A very unsatisfied guest that will never use Booking.com again.

I accidentally made a booking just NOW because Booking.com told me it was free cancellation and no prepayment necessary. And I was wondering why I had to provide my card details, I was told it was just for verification. Later I realised that I wasn't even taken to my payment gateway, but money has been deducted from my account! How could I be asked to "RESERVE" a hotel and then be charged 6.5k rupees without even a verification stage!? NEVER book through BOOKING.com.

I been holding for hours for customer service. It's 5pm and I started calling Booking.com at 11am. I got two representatives and both of them placed me on hold and never came back. My issue with Booking.com is a lie that the hotel I booked is near the airport now I found out it will cost me $45 fair to the hotel and $45 back. There is no one picking up at the hotel I been calling them for the same amount of hours as the Booking.com site. The website is fraud lying about property locations not checking properly where the property is located to make sure guests and travelers don't get wrong impression. Horrible experience. Will never use this site again.

I mistakenly booked a hotel on 28th May. As soon as I realized that I have actually clicked/booked it, I canceled the booking within 2 minutes. I'm seriously not happy with the way Booking.com dealt with it. I honestly just had the wrong click and canceled immediately. I ended up being charged for 74 pounds. I trust this website so I put my card information on this website but you just let the hotel charge the money from me. I'm NOT happy with it AT ALL!!! I want a refund! I'm living in Edinburgh and there is no way for me to travel to Dundee on that Monday afternoon for a room checking in 28th and checking out 29th May. IT WAS AN ACCIDENT CLICK!

I would not recommend Booking.com. They sent an email canceling one of my “confirmed” bookings, made several months before, just a few days before we were due to set off for a road trip in the Outer Hebrides. No explanation, no offer of alternative accommodation. All other stages of our trip and ferry crossings were booked, so there was no possibility of changing our itinerary. The only alternative accommodation we were able to find at this late stage was much more expensive –a cottage for six for the pair of us. In total we are about £250 out of pocket, including a new £39 booking fee. I put it to Booking.com that they should come up with some compensation. Their response: "Tough, not our problem, it wasn’t our fault so we take no responsibility." Be warned.

I booked a room with a jacuzzi for $69 on my smartphone using Booking.com confirmed! I drove 1 hr to the hotel and upon check in I was told that was wrong and jacuzzi rooms were $100! They had my confirmation in hand. There was no manager on shift. It was about 4pm on a Saturday evening. The best she said she could do was 10% off! I had to pay $111! I immediately called booking.com and was told they would refund the difference back to my credit card. After 2 phone calls and I have sent everything they asked for I still have no refund! If they need my $23 dollars that bad they can stick it! I'll never use them again!

I had the most horrendous experience in 40 years of travel. Nearly 500 euros for what can only be described as a room in a flat. Booking.com say they are not responsible for the descriptions of properties. How terrific is that and they don't check them either, so you be arriving like I did to a right load of pants. I had a man constantly snoring in an adjoining room, the smell of drains, and well below par experience, my review has been altered on Booking.com, and now I cannot re add the photos they took off. The manager has admitted the problem but couldn't move me to another room as they well occupied AND no compensation. On my arrival I had to call the manager to open up!! At my expense of course. And to finally end the story, the stairs to go up were in my room, which were wooden so I heard every step as they were used.

I am sending request, reporting an extremely disappointing experience with BOOKING.COM. I made my reservation back on the 18th, March for our (my wife and I) honeymoon trip to New York. I spent lots of time researching before I was able to find the ideal hotel that we wanted to stay at in Manhattan. However, what we got in reality was a huge surprise and lots of frustration both during and after the trip from Booking.com.

We booked accommodation in Barcelona through Booking.com. I carefully checked the amenities of this apartment prior to booking because my son is in a wheelchair. On arrival we found that our apartment which was said to be on level 1 was four flights up and the lift was so small that his manual wheelchair could not fit in it. As a matter of fact, it was impossible for a person with a suitcase to fit into this lift. I had to remove my backpack to fit into this lift, seeing that the doors opened inwards.

Booking.com is the WORST. AVOID AVOID AVOID. It has now been TWICE that I've lost money to them because of fraudulent activity on their part. They have tons of hidden fees that show up in the most obscure place on their site in order to trick you. They state a TOTAL price, when in reality there are additional charges after you agree to pay. They will charge your credit card in chunks so that you don't notice the huge fees on your account. Their customer service is horrendous. No one can help you. There is no "manager" to speak to. Everything is your fault; even their fraudulent activity. BEWARE booking through booking.com. It will only cause you a headache and a wasted day.

I booked what I understood to be a refundable hotel reservation. When I got the confirmation it was a nonrefundable. Immediately called Booking.com and explain to them I had booked a refundable reservation. Seven phone calls and three weeks later I’m forced to stay at the hotel I had booked tentatively without any help from Booking.com to resolve the glitch of their website. I will never ever ever use this service again. The hotel I am staying at is the most seedy disgusting hotel room I have ever stayed in.

I made a reservation with Booking.com on 5/31/18 at 12:30 pm. The reservation was for June 20, 2018. I chose this reservation due to the fact that I could pay in cash upon arrival. I cancelled the reservation 4 hours later (EST) due to a change in dates for orientation for my daughter. I called Booking.com due to the fact that it seemed that was not getting the full reimbursement back. I was informed that I had to contact the hotel directly. Initially, the hotel on 5/31 had said that it should not be a problem because the reservation was so far out. I was told to call the next day to speak with the manager.

Their customer service team doesn't exert much effort to resolve anything for you. They recommend you contact the hotel yourself but that's not so easy when it's in a foreign country. I had an issue where the hotel was supposed to refund my original credit card and charge a new one but the refund did not go through as expected. I was also billed a different amount than my confirmation email. When I contacted them via email, I get a different person responding each time and none of them provided useful feedback. When I called and asked to escalate this to a manager, they informed me managers do not work in the call center and are unavailable.

I trusted Booking.com with my family's Memorial Day Vacation to Mexico. I was not asked to pay up front but my credit card was on file. I was sent a "booking guarantee" and told there was nothing else I needed to do except pay cash on arrival. When I called the landlord for the keys 2 days before my arrival I was told that Booking never sent my payment so he had already rented the room. He stated he has asked them several times to change this on all of his bookings, to take payment up front. I was furious as this was a holiday weekend and everything was booked. At first Booking was apologetic and helpful and offered me a way lesser quality hotel for the same price. I had NO CHOICE but to book it as there was NOTHING ELSE available.

We signed up with Booking.com for a rental property. We explained we only booked sat-sat. Our first booking was for a weekday through a weekday. We contacted them and they said if we cancelled it they would bill us. They constantly screw up reservations and leave people hanging I'm told.

I've used Booking.com previously with decent results but had big problems with a recent stay booked in Cortona, Italy. I booked a hotel over 2 months in advance. Less than 2 weeks prior to departure, Booking.com sent me an email saying that they couldn't honor my reservation. I called them and told them to cancel the reservation and refund my money. They said that wanted to make it right and offered a couple of other alternatives. I accepted one that looked nice and got good reviews. It was almost twice the price of the original hotel but I was told on the phone and via email that, after the stay, I should send the receipt to Booking.com and they would 'do their best to reimburse me' for the difference.

When you rely on truthfulness and reviews of hotels, Booking.com slants the review in their favor. They sugarcoat the review so you don't get the truth until it is TOO late. I found out after checking in, and being over charged. Booking.com reeled me in, then the hostel overcharged saying the deposit is refundable. NO refund, office did not open until 10 am, wanted to check out 6 am. Then the property, no electric in bathroom, or bedside, for shaving, CPAP, etc. Then amenities of dinner meal and breakfast, NONE. Off street parking - where? Then when you want to post this review, they suspend, and do not publish it. THE Avenues in Salt Lake City, Utah needs to be CLOSED DOWN!!! This is not a hostel, it's a drug rehab!

I've used Booking.com for my hotel bookings. I used it mostly whenever I need to booked my accommodations abroad. I booked a hotel Gasthof Gosausee that cost 8000 Indian currency. I cancelled my booking before the free cancellation period and it showed cancelled on the Booking.com application. It's no prepayment policy but they asked for credit card details just for security but it's not supposed to be deducted and I also haven't gotten any email confirmation about it or a prompt authorizing the debit, few days later 5/28/2018 I noticed a deduction on my credit card. It clearly shows cancelled booking on their application. I have shared all the details and there is no good response from their end. Please don't use Booking.com ever for any of your travel bookings.

For some time Booking.com is not partner to LifeMiles of Avianca. For every $ spent on booking.com bookings you get up to 4 LifeMiles - for me the only reason to book through this tool. There's an information on the site telling, that it could take up to 10 weeks to get your Miles credited, and now, after all this hassle I ask myself: "Are the interns or amateurs working at this company? Why would it take up to 10 weeks?" But let me tell you: I did 3 bookings altogether and with all bookings there were no LifeMiles credited after 10 weeks. So I contacted customer service and claimed my Miles. I received an apology and the message, that they contacted the department and will get back to me.

Booking.com sent me a barcode to use it for attraction discount. When I used it Booking.com charged me £37.80 for family ticket while the standard price for same ticket is £29.5! I will never recommend to book hotels. Never recommend booking.com vouchers because these vouchers are cheats and you will be charged extra. Booking.com have no shame, the only thing they are thinking is MONEY. Booking.com now is the worst company and never recommend it to family and friends.

I've been using Booking.com for quite some time now. I used it mostly whenever I need to booked my accommodations abroad. I always used no credit card payment but recently due to deals that requires credit card information I get to used my credit card and there has been no problem. But recently, May 21 I booked a hostel that cost 1485 Taiwan currency. It's free cancellation until July 16 since my stay would be on 7/20/2018-7/23/2018. It's no prepayment policy but they asked for credit card details just for security but it's not supposed to be deducted and I also haven't gotten any email confirmation about it or a prompt authorizing the debit, few days later 5/28/2018 I noticed a deduction on my credit card.

The website claims free cancellations and no charges until you get to the property. However, they charge the client full amounts for cancellations and allow the hotel charges to clients' credit cards without consent.

I recently booked a one-night stay with a Booking.com property in Vancouver. I made pre-arrangements with the owner for late arrival. The property maintains the right for a $480 deposit for damages. I checked out after my stay with no comment from the owner regarding damages or " breaking house rules". After my departure, I wrote a factual review noting the dirty condition of the shared bathroom. Following the posting of my review, the property charged $480 to my credit card. I called the property owner to inquire, and she advised I was being charged for excessive noise. My crime? Quietly making a piece of toast in the shared kitchen.

I booked a room through Booking.com. Unfortunately I wasn't able to attend. On the day we had planned the event was cancelled. I sent a text message to Booking.com informing them of this and requested a waive of fees with them, I received an email informing me that I wasn't entitled to have my money restored but that they would contact the Motel and get back to me. First off in reading the cancellation policy it stated I could cancel with no charge in big bold words. However the part that's hidden is free on that day only. For future I will use a reputable company such as Expedia. Lesson learned. Don't forget to read fine print located on another page entirely.

We had a horrible experience. Booked an apartment. Got to the apartment and it was not the same apartment. Different furniture, setup and bed count. Window was locked by a piece of wood. Fake wood floors had gaps and look to be done as a weekend DOY. The gate to apartment was broke and didn't lock. I took 25 pictures and set them in. They had me wait 3 hours pregnant with 3 kids in a parking lot for their decision. Every call I was on hold for 15 minutes before I could talk to a rep. Last call I was on the phone 1.25 hours and at the end they told me they couldn't do anything for me and I would have to find my own place to stay. So at 7 pm I had to find somewhere in my budget, not sold out for my family. It is Memorial Day weekend. Do not use them ever.

Went on website to reserve hotel, inadvertently reserved wrong destination. Before I could change mind, called help desk with Booking.com, agent advised she would try to cancel but her lines were down, promised to take care of this next day and call to confirm. Following day no call, thus called Booking.com for help, they advised it would be hotel policy and I needed to call them direct. I called and asked for "Vivian." Was advised not there and supervisor in charge would not cancel our non refundable fees even if booking is more than 20 days out and booking.com could not reach hotel the night reservation was made.

Unique Apartment, Kokrobite, Ghana - This was meant to be a lovely apartment from all the photos but when we arrived late at night it quickly became apparent that the pictures were not taken from this property. It was a dump! Apart from being dingy, dirty and substandard, none of the advertised things were there: No AC, no cable TV, no internet, no microwave, nowhere to sit outside, no clean towels, toiletries etc and nothing in front room apart from a sofa and broken glass coffee table! I couldn't wait to get home and I can honestly say that it's been my worst holiday experience EVER. Booking.com have been useless so far and I want to know if I can sue them. They are STILL advertising this property on their site!!!

I called to confirm my hotel booking, there was a representative available after only 3 mins. She helped me find and confirm my booking, I had a question concerning my credit card and she went ahead and called the hotel for me but it was 1 AM. She proceeded to email them for me to find out!!! I am very impressed! I would recommend Booking.com to anyone! So much information and easy to use!!!

I booked to stay at Creekside Inn in Palo Alto, CA on May 3rd, and cancelled the booking on May 6th, and asked for a refund on my American Express card. Both agencies kept passing the buck, saying it was the other agents who decides to refund the money, so I kept going back and forth. Mind you this is for $502.00 and they only want to refund me $220.00, even though I booked to stay there on May 25th-26th 2018 but cancelled on the 6th of May 2018, so I’m posting on all social media platforms everywhere I can not to use Booking.com.

Bargara shore Apartment - 2 Bedroom apartment kitchen lounge $480.00. We got a 2 bedroom no kitchen, no lounge cost $570.00. Not Happy. We could of a apartment next door cheaper. Had to wash cups in sink in bathroom not on. Why was we charge so much. Other friends got a 2 bedroom 2 bathroom, kitchen, lounge for 2 people. Can you explain that. Not happy.

When booking a hotel that was listed as "Prepayment NOT Required" they took full payment in advance and only after extreme pressuring did they agree to return half of the money they had taken without consent. DO NOT USE BOOKING.COM.

Contact information for your booking ** B&B Casa Florinda, first and last time booking with Booking.com. I am not happy with your reply or lack of support of Booking.com via a poor assistant named George, I will be contacting PayPal as well to inform them that throughout the booking procedure the cancellation policy is hidden away.