Booking.com Reviews

Per my booking receipt from Booking.com, the VAT & the 1.65 Euros for the city tax was included in my cr. card payment - but per the hotel - it wasn't - so had to pay an addl 57.75 Euros. Booking.com has refused to reimburse me the money. In addition - The Hotel Mirabeau Eiffel misrepresented the room. We thought we were getting a very nice double & triple room. The double room was not the room represented online & was so small, you could barely walk around the bed. The triple room online showed 2 windows, 2 beds, a couch, & a desk in one room.

I recently booked a three night stay at a hotel overseas. I never book stays that do not allow for cancellation without penalty nor stays that charge the entire fee upfront. During the booking process, it was not at all clear that the hotel I booked did not allow for cancellation without losing the entire fee and that the entire fee was being charged upfront. Nor, was it apparent that this hotel does not allow check in after 6 pm. I only understood all of this information when I received the confirmation e-mail which in red bold letters indicated the cost was charged in its entirety, was non-refundable, and that the hotel check-in was only until 6 pm. The hotel refused to honor my request to cancel and directed me to Booking.com.

I stayed at 2 hotels with booking.com. Both hotels stated pay at check in, but booking.com went ahead and processed payment the next day, overdrew my account, I called them to get problem resolved, said money would be put back in account, it never was. Do not use them, they will lie to you and screw you over. Do Not Use Them.

Unfair trade practice of increasing the rate after confirmed reservation. We made a reservation for 2 rooms in Country Inn Hotel, Waldorf, Maryland, VA for 2 days 25th and 26th 2018. On 20th May Booking.com sent an email stating that there was some mistake with the rate and they need to increase the price by 100$ or cancel the reservation... We booked in the month of Feb 2018 and after 4 months, just before the long weekend on 20th May, they are sending an email when the prices are skyrocketed. We had made all the travel plans and my friend and his family is travel across the country and all the things seems to be ruined... It is so embarrassing and stressful. Please look into it.

To the people who use Booking.com in the future. I highly recommend not using this service. Me and my girlfriend recently went to Venice to celebrate her 21st birthday. We booked the hotel in February and had one booking showing and one confirmation email. Upon arriving at the property we were told that there were 2 rooms booked by us. We were in absolute shock to have had the couple of hours sleep on the plane over to finding this out, we weren't happy.

I canceled my booking a couple days after it was made. It was advertised as a free cancellation. The hotel still charged my account, but given how quickly I canceled after I placed it, it didn't surprise me. Booking.com assured me my account would be credited in a couple days. The next day, the hotel was attempting to charge my account again. I tried to call the hotel (in Scotland) and was unsuccessful. I contacted Booking.com to explain what was going on, and by the next morning, I received my refund for the booking and the second charge was canceled as well. Booking.com helped me get this straightened out quickly when the hotel was in another time zone and was difficult to reach.

Just lost over 300€ for a hotel reservation in Paris. My husband's mother who had a stroke needed some help and we could not make it. Apparently there was fine print about nonrefundable booking there. :( https://goo.gl/LZav9p this hotel has policy that no matter what they keep your money. Bookings and Holiday Inn split our money between them. It use to be different. I understand that canceling reservation is punishable, but why keep the entire amount? The hotel if fully booked, there is no problem to resell our room. Booking.com is turning into scam artists website. Anybody with a bed can rent out their places through Bookings. I will never use this site again.

Don't get fooled by Booking.com. Horrible attitude of Booking.com. They will take you for ride and fleece the money from your pocket. They confirm the booking at reasonable compatible price and then few days later state that the Hotel is not accepting the rate and the new rate will be ** which is double of the original price. This appears to be their new trading practice and High Headedness. Their rating need to be 0 (zero) out of 10.

I made a reservation at a hotel and when I arrived the room was not the one in the picture and my money was not returned when I called. They said if I did not stay there they would not refund. There were bed bugs and a syringe in my room.

We booked a house rental to San Diego through Booking.com and paid a few hundred dollars. A day prior to our trip (tomorrow) we receive an e-mail from the property manager named "hellorelaxation" stating that we have to sign a credit card authorization form and pay an additional $340 for rent, plus a $250 cleaning fee, plus 11.05% tax, plus a 4.3% processing fee adding up to $695. Plus a $450 deposit. ARE YOU KIDDING Me?

I book a hotel condo reservation weeks in advance so that the whole family could stay together during a Memorial Service are all schedule to attend. I got a confirmation twice saying everything was fine. The day before I got an email that the reservation was canceled even though I have my American Express receipt showing I have been charged for the room. THEN... It took HOURS to get someone on the phone to try to resolve this. This is truly one of the most stressful experiences I have ever ever had.

Hi. Booked a hotel on Tuesday (May 15) at a very reasonable price, it was confirmed no problem. Now on Thursday (May 17) the hotel has decided to cancel my reservation. Conveniently, the price of that room has almost tripled. I called to try to see if there was something your organization can do, and was told no. I will never book through this site again and will ensure I tell everyone I know to do the same (plus online forums) unless this is somehow mediated. Why would I book through your site if hotels can simply cancel the reservation when prices rise? There is a serious fault in your system if this is allowed. If you believe in customer service at all I urge you to mediate this.

I have been using Booking.com for about 3 years. All has gone smoothly and I liked them because I was always able to cancel with no penalties if needed. However, I booked a hotel yesterday for a vacation in July. Today I discovered that there was an error in the booking and needed to make a change. I was informed that any change to the reservation or cancellation of the reservation would result in a charge of $902, the original cost of the reservation which is 2 months from now.

Booking.com cancelled my booking on the same day of my arrival, they didnt even call me, I have accidentally found cancellation email 20 minutes before my boarding on airplane. Beside that I was already charged for my stay and customer service was suggesting to borrow some money in the airport to book new apartment and I could get refund after my trip. I was warning them that I had no time left because I had to board on plane but anyway they were continuing suggesting to book something else.

I have booked a rental home using Booking.com. There was no communication with the rental owner who has changed my stay after I reached there. I have no idea what was the price. It was downgraded place than I booked. After my complaint to Booking.com they could not do any help even after my hours of call with the customer care. They don't have price of the stay posted of past dates. They cannot compare or ask the rental owner or do any justice to customer. Worst experience ever!

Rented a space for family gathering on March 28 for arrival date of May 9, 2018 via booking.com. Pictures on site were of a clean, roomy apartment. Upon arrival, apartment was unkempt, water damage, unsafe (broken window screen, bathroom window propped open with cup), floor tiles were lifted, bathroom floor was rotted, ceiling had obvious water damage. Not what had been pictured at all. Had nowhere else to stay for 3 days, called after checkout to tell of our displeasure. No answer to call or message. When I finally reached the person “Susan” she claimed not to know what I’m talking about, even though previous reviews about space had similar complaints (reviews hidden by booking.com) and continued to lie and make up excuses about her obvious deceitful practice of bait and switch.

Booked a hotel via Booking.com. It was stated that the price I would pay for is $469 (in big font size and bold) and even after the payment is successful, the booking confirmation I received stated that the amount I paid for was $469 (in big font size and bold) or at least that was the impression given. Only after I receive my bank statement then I realized I was being charged $485.32. Called up Booking.com customer service line and was served by a very professional customer service officer. The explanation though was that the extra amount due to currency exchange fee by the bank.

I am very surprised that Booking.com does mislead their own users by making sure that the highest cost you will be paying is not the obvious one. As an example, booking an apartment in NYC the cost shows 398$ in VERY BIG FONT and Highlighted color. The reality is that you will pay 973$ because of some very small font text that they hope you will not see till your credit card gets charged. The started adding cost for cleaning, cost for Service Charge (Very New), Bed Linen. And those cost would be much higher than the Room itself of course. I called them literally 5 minutes after and they will tell - "Sorry it was there. Next time READ BEFORE YOU CLICK" (Unfortunately they were right). So shown Price in big Font was 398$ - real price to pay was 973$.

Booking has the worst customer service ever, they never help guests, they are always protecting hotels! This was booking is loosing it is clients. All my friends will never make reservation with booking, now me too, I am done with this platform. Hotel canceled my reservation during a peak time of World Cup in Russia, because my card is invalid. Which is not true. I gave Hotel 3 cards and all 3 cards are VALID. I pay with these cards and they have enough funds. So I was left with no place to sleep, and my reservation was made 6 months before. I had to call the hotel to ask for the proof that my card was invalid and they said to me they do not keep it.

Won't honor $25.00 reward for a booking. When questioned, customer service said I didn't use the unique link that I used from a postcard. They said I booked it thru Google. My browser is Google and I used the link. Typical bait and switch. I just deleted booking.com and my future reservations. PS- Go to the individual hotels websites... they're cheaper anyway!!!

I was try to book a house over this page, the house name is Casa Encanto Del Mar Manzanillo Colima Mexico, Booking.com provide phone numbers, emails about of the supposed owner of the house, the guy request $240.00 the request for a security deposit, later the house isn't anymore in Booking.com. One week after my scam it is on the page again and now is there, what can a company don't check backgrounds of supposed owners, I try to contact Booking.com. Never respond, please double check before try to book something.

Booking.com is fraud company. My booking is **. He asked. "You do not pay prepay payment. Please fill the credit card detail for guarantee your booking." I booking London Star Hotel 7 June 2018 to 12 June 2018. Booking date 2 May 2018 and sometime my mobile SMS debit amount 125 GBP (11433.40 IR). I contact the Booking.com. I asking them. "This is just a test payment which will be return your card in 48 hours," but this time 120 hours no refund payment. So pls do not trust Booking.com.

I made a reservation through Booking.com in Melia Hotel in Malaysia. When I arrived at the reception they asked me for what they call damage/security deposit of 100 US dollars. I told the receptionist that there was nothing about this deposit on the site when I made the booking. She said she will not check me in unless I pay, so I had to pay and this is 100 deducted from my money and cannot use till I check out. I contacted the site and they told me yes it is not mentioned on the site and they should not ask for it. But they did not provide any help. The customer care guy wrote to me that they apologize and they cannot do anything for me as I didnt contact them immediately. I am furious with Booking.com and with the hotel for taking something that was not mentioned when the reservation was placed. I will start searching for another site to make my bookings from now on.

Westminster Chambers, Strutton Ground - A booking was made at the above property in November 2017 for a one night stay on 5th May 2018 from 12 p.m. to 11 a.m. the following day for 22 guests. Booking.com happily accepted the booking and payment and we were advised to liaise with the owner to finalize arrival and special requests. It proved extremely difficult to contact the owner but when contact was made, the gentleman was very reluctant to talk for any length of time on the phone and insisted he preferred to receive texts.

My girlfriend and I drove out on a Wednesday and went out in Downtown Toronto. We had too many drinks and decided not to drive home, so we got a hotel and Ubered there. It was getting late so I just booked a cheap on quickly. Turns out it was above a ** strip club. So, after being appropriately disgusted that they would even offer that, I went onto Booking.com and booked a different hotel through their company. I had actually booked the wrong day and check in for the strip club hotel was supposed to be the next day, so I went in and cancelled the booking before the check in time. Lo and behold I get a message from Booking.com saying that I need to pay my entire bill for that.

Was let down by this company a few years ago but in a rush booked a hotel on their site. So I booked with this company then found it to be 50% cheaper so Booking.com was half again more expensive than at least two other sites, as they have a price promise. I’ve mailed them but was told that because the other sites were non refundable (EVEN THOUGH BOOKING.COM WAS ALSO NON REFUNDABLE!) They would not match it. I would never use these again. Booking.com charged me over 800 euros.

We booked two rooms at the Royal Lodge, Symonds Yat. These 2 rooms were showing as available for the dates we had booked them for. We had a phone call during the evening from the Royal Lodge that no rooms were available for the dates chosen, hence the cancellation. Very disappointing and misleading experience.

We had booked 3 honeymoon packages via Booking.com at Kodai Resort between Apr 27th to Apr 30th. It was a special package with over 14 amenities. When we arrived on 27th afternoon we were given standard non a/c cottages with no amenities promised as part of the booking made. When we enquired with the hotel, they said it is a miscommunication and they can't do anything about it. The manager Basham even told us that we have paid for a standard package and are asked for honeymoon package. He insulted and ridiculed us. To which we said we will go file a consumer case. They washed their hands off and asked us to speak to Booking.com. We called the customer service. They said they will contact the hotel to sort it out.

Please avoid BOOKING.COM. They booked me in illegal premises in Istanbul in LIKYA APARTMENTS, which was raided by police and me, my wife and kids were thrown on the road with bags, no support from Booking.com, in fact even they did not return my booking amount. PATHETIC BOOKING.COM.

They use my name to write false reports - Stayed at Sea Residences MOA-Eric Apartments in Manila. Filthy blood and semen stained mattress under the sheet, air con leaked onto bed. Wrote a truthful report and they printed a false report praising the dump.

This site took my reservation for a Best Western Hotel in Hanover, Germany. I called the hotel directly to cancel the reservation due to a change of travel plans and they (the hotel) charged me for the whole stay, including the breakfast! I would understand if they charge a one night cancellation fee, but no, they took the whole amount! I have been scammed out of $440!

Your customer service department is a joke!!! I used your system for the first time and due to a scheduling change canceled several reservations. I contacted your department this past Wednesday for assistance. I received a charge from the Hilton Garden of New Orleans (that was CANCELED within the timeframe) and I still got CHARGED!!! I sent all my documents (screenshots) as directed and spoke to one of your agents and guess what? It is now Sunday April 29 and not only has no one followed up, the charge for the Hilton has now posted!!! I contacted the property on my own on Thursday April 26 and spoke to a Dina in accounting who promised to reverse the charge.

We canceled our reservation number ** with Booking.com for a stay at The Coral Atlantis, Nassau, on February 14th. The original booking was made on the basis of having a free cancellation policy. Despite contacting Booking.com and the hotel direct on numerous occasions, we are still waiting for our deposit to be repaid to us months later. We have received nothing but misleading or false information from The Coral at Atlantis and are disappointed that Booking.com have not been more proactive in providing appropriate support. We have had to repeatedly state our case to Booking.com and have had to provide them with the same information over and over. Yet Booking.com have not even had the courtesy to return our many customer service phone calls as promised.

I have today had one of the most frustrating experiences ever with any company. I booked a hotel via Booking.com on Monday taking the option to cancel if required. I did not get any confirmation but was bombarded with further ads asking for me to book other hotels going forward. Today I have spent 4 hours trying to cancel and now being told that I cannot cancel as it was a prepaid stay. I explained that I booked the flexible option and after about 25 minutes on the phone to them they could not find the booking and even had to speak to the hotel to get the ref number.

I booked a hotel a month in advance for a special event. I needed to cancel and re-book for the following weekend due to a family medical emergency. They told me I could contact the hotel and try to switch or cancel which I did and the hotel told me it was entirely up to Booking.com. Booking.com "asked" the hotel and said the hotel would not allow the cancellation without a fee of $294 - only $35 less than whole cost.

Have been on the phone with Booking.com for two hours and half as of right now. Spoken with three different people including a supervisor when all I was trying to do was get a price match. The lady said she could not see the amount I was speaking about when 10+ places including the hotel's website I was staying had it for 75$ cheaper than what I had booked for through Booking.com. After sitting on the phone they agreed but told me I would be charged the full amount and then receive a refund in 7 - 12 days. I'm only on a trip for 4 days but then also failed to tell me I would have to send an invoice to them first before they would even start the refund process. So after that I just wanted to cancel the reservation. Had to call the hotel to find out what to do. All I had to do was rebook and then have Booking.com call them. It was very simple but Booking.com does not have their ** together and I will NEVER use their site again.

Booked a room in Booking.com and the hotel was not what it was advertised on the Booking.com. The customer service for Booking.com is the worst in the world, their reps barely speak or understand English and If they can't help they hang up the phone one you. It was my only first and last time booking thru Booking.com.

Made a hotel reservation through Booking.com. Called to change arrival date to one day later. I couldn’t make this change on the booking.com website so I called the customer service number and a representative processed the change. I received an email confirmation of the change so I believed I was all set. Arrived at the hotel at 11pm to find that booking.com didn’t inform the property of the change of arrival so my reservation was released and no room was available. Had to book a room at another area hotel for the night. Contacted booking.com afterwards about the situation and after wasting my time with emails back and forth for two plus weeks, they offered me $30 as a good faith gesture. Ridiculous. Book with another website or directly with the hotel. Booking.com will find a way to screw your reservation up.

I booked a two-room condo in New Smyrna Beach through Booking.com. I agreed to the price and was given an email receipt of the total price I agreed to. Two days later, New Smyrna Beach Vacation Condos Sentry Management charged my card the agreed 30% deposit and sent me a different contract with a higher price, and the intent to charge an additional $500, other than my balance, and ridiculous new terms of agreement. I contacted Booking.com and explained what was going on. I told them over and over that I did not agree to the new price and the new outrageous terms. I told them to refund my money and help me find another place because the property manager was trying to scam me.

When I went to Booking.com I clicked Pet-Friendly as a filter. It gave me a list of hotels, so I booked the room. Later, when looking at the hotel website (still a week away from reservation day) I noticed they were not pet-friendly. I called the hotel and they confirmed their no pets policy. Booking.Com allowed me to cancel the reservation, but still charged me full price for the room. Sorry, no refunds...even though I was misled thinking it was pet-friendly. I was told I should have done my research.

I booked a hotel through Booking.com. They make you think the hotels are going fast when they aren't. I booked the hotel thinking I was getting a deal and then when I brought up the app the day of to confirm my information the hotel was listed as half as much. It's cheaper to just call the hotel directly and not use a third party.

I've found that Booking.com overcharges way more than booking through the hotel itself. Also, when confronted with this, they went back on their 'price match guarantee'. Worthless website and dodgy business tactics. Avoid at all cost.

I had Israeli guests stay at my hotel. A couple with two small children. They booked with booking.com while in Israel and paid me by credit card at the hotel. They were very happy with their stay and wrote a 10/10 review. It was posted publicly on my Booking.com web page. However, within days of it being posted a Booking.com staff member in Cyprus deleted this Jewish review in a very suspicious and anti-semitic manner citing that the Jew man was a fraud. My guest was very annoyed and wrote to booking.com. They ignored him. I wrote to booking.com myself many times and they have ignored all my communications. They even called my guest a criminal. It is outrageous! This is disgusting anti-semitism at worse in the hotel industry. Every guest has the right to post an honest review regardless of race, color, or gender. To delete a review because a guest is Jewish is abhorrent. I suggest not to use booking.com.

Booked a room through Booking.com for Extended Stay in Las Vegas, arrived at 10:30 PM and we did not have a room. Called booking.com and they said to rebook a new room at another hotel and they would refund the difference including the parking fee and breakfast since the hotel we booked at originally had these accommodations for free. Have emailed many times with receipts and have not gotten a refund. It has been over 2 months and still no response. Very disappointing. Will never use them again.

When arriving in Phoenix, we decided it was too late to drive to Flagstaff so I quickly booked a property near the airport. What a nightmare! The property automatically charged our card nearly $150. When we arrived we were immediately concerned at the condition of the office with low-life looking folks hanging around and a sign posted that said no visitors and no drugs! The young man at the desk handed over a key that didn't seem to work so my husband went and got him to come to the room. He had to ram the door with his shoulder to open the door. My husband walked in and immediately stated that we could not stay there.

Please do not use Booking.com. It's used by shady and fraudulent businesses and they get away with this. My experience started by booking the Tribeca Lofts property for $3838 in NYC. We used this as they advertised a big loft. The owner of the condo starts emailing me stating how the reservation is invalid, how they cannot make payments at this time through the site, to send their payment through their PayPal account, all from his personal email. I told him to cancel the reservation altogether.

I had a terrible experience at the Bogart Hotel in Brooklyn NY. I booked it through Booking.com so I wrote a review. They never posted it so I emailed and asked why and they ignored me. I would not book through Booking.com again or stay at the Bogart Hotel.

Terrible business-worst ever. Somehow in my searching multiple sites and prices this website overpowered all others so I thought I was booking with the hotel itself which offered the same prices. Couldn't contact them to change or modify the reservation, despite multiple emails. So to cancel they charged $128.00. How does such a deceitful company get away with this kind of fraud?

Very bad customer service. Reps hang up the phone on you, impossible to get manager on the line. They advertise price match guarantee but they don’t actually give it! At least I didn’t get the refund. Another website was about $150 cheaper. Booking.com tells me to contact the property, the property tells me to deal with booking.com. Absolute disaster. Will never ever use it again. Worst experience.

I recently booked a hotel in Portland, Oregon through Booking.com. After the long drive we checked into our hotel to find ants, holes in furniture, things not working, broken things, the pool and hot tub not working properly. It was awful! What was worse was the hassle to speak to the owners to get moved to another room. I had my child with me and was not in a financial luxury to go to another hotel. When I got home I contacted Booking.com to express my concerns and asked for compensation in some way. They sent emails with lots of apologies but very little compensation. What they did offer was insulting. When I counter offered they replied with a "final" offer of the same amount. When they reimbursed me it wasn't even at the rate of exchange I was charged, in fact it was 10% less. This company does not hold the customers satisfaction to much of a standard and quite frankly CHEAP! I will never book with them again.

On the night of April 14, my family and we’re traveling through the Germantown area. My husband and I were too tired to continue our travels. We online and booked a hotel in the Germantown, Tn. area. We normally favor Fairfield Marriott service, so we booked the Fairfield Inn in Germantown, Tn. through Booking.com. Immediately after receiving my confirmation email I contacted the hotel and booking.com to let them know that there was an issue my check in and out dates. The hotel stated that there was nothing they could do. I had to contact booking.com. After going around with booking.com, I ended up having to book another hotel because the Fairfield Inn was booked and unable to change my date to the current night. The representative that I spoke with stated that in order to cancel my reservation, I had to speak with a manager from the Fairfield Inn.

4/15/2018. I used the online service to see what the cost would be for a three night stay at a hotel. I stated that it would be $197.00/night which would be $591.00. When I moved forward in the page, it next wanted my CC info. Moving forward to get the totals of the room, taxes, and fees, it skipped this and went to a page telling me my card had been charged $719.00 - with no listed fees or taxes. I went to my email and they had sent a receipt with the total of $719.00, again with no listing of the taxes or fees.

I have used Booking.com twice and I really should have learnt my lesson the first time. The first time I booked a room for a family of three with one king size bed. And when I asked the hotel for another bed they said they couldn't bring one in. It was quite a horrible experience when you don't get to away much. And then the 2nd time I booked I thought we were getting two queen sized beds and a set of bunks because we were bringing my mother along but we had two sets of bunks one with a double bed. This website is very very misleading and I've been told it is far better to just book directly as Booking.com add their own charges on top. So I will never use this sham of a business ever again and will be spreading the word.

I booked a hotel stay through Southwest, which was through Booking.com, and the same day canceled. I was surprised to see I was charged for the entire amount, over $400. I called the hotel and they said I had to talk to booking.com. I contacted booking.com numerous times, but in the end they kept the entire amount. Please do yourself a favor and book through another site!

I'm going back to the conception of this prepayment scamming company to the pre-birth of the whole adventure... MSN's flashy advertisements that "we the people" are suppose to feel safe surfing, enjoy, and marvel at endless conveniences. Not so!!! My eye was caught by the virtual MSN Ad, in clicking go, Bing is actually hosting Booking.com as number one hit (recommended # 1) so I tried it, read the FINE print, all of it, took nearly half a day to read, consider making the choice, and finalizing (try it) my decision and booked a 2-week reserve with a stay @ Bellingham Median Econo Lodge Suites in State of Washington. Before I finish what comes next I say this...

I booked three rooms for one night using my friend's card. At the time of booking it was mentioned that they will not charge from the card but need card details for confirmation of booking. And that payment shall be made at facility. However after getting the card details they deducted the money without informing me. As a protest, I cancelled the booking. I want my money refunded as soon as possible.

The site was very difficult to use. Each time I looked, the prices changed. Finally I booked a week's stay at Hyatt Ziva Los Cabo and requested a room with a view. I did not call the 800 number and wish I had. My friend and I shared a room and it looked directly into a cement building (right hand side) and the children's pool on the other. The Hyatt kindly changed our room. The main complaint is that when I checked out, the original amount received from Booking.com was not what I was charged because the dollar was converted to pesos.

I booked a hotel room with a star rating of 5.4. Should have been ok. Got there, it was filthy, wrong beds, bed bugs, and they couldn't find a reservation for over 45 min. We did not stay there and complained the next day. Booking says that a 5.4 rating is pretty good but if you look at their rating system, the lowest you can get is a 4 anyway. They refuse to refund my money.

DO NOT USE THIS COMPANY EVER!!! They are the worst. Booked a hotel, cancelled literally 1 minute later - this was in February. On April 6, last Friday, my debit card was charged $626 for a hotel that I was not at and that I was not staying at. No one could help me, hotel blamed Booking.com, Booking.com blamed the hotel, complete SCAM.

2 days before my family trip to Los Angeles they emailed to say the hotel was no longer available and would try and make other arrangements for us. After an hour call and some inferior alternatives an hour away I decided to call the property directly who told me all was fine and scheduled for our Arrival as planned. Called back Booking who after another half hour and calls to the property said it was an internal issue and the reservation was fine now.

I was directed to this site for a reservation I was making to attend a conference for work. I had to change my reservations within the hour, due to a conflict of my schedule. I was booking for Snow King in Jackson Hole, Wyo. I properly canceled the reservation, and upon canceling received an email stating that I owed half of the total cost of the reservation. That total of half is $818.00!!! BEWARE ~ There is NO PHONE NUMBER WITH WHICH TO SPEAK to a live person, FURTHERMORE, upon the confirmation of my reservation and my cancellation email, it refers ONLY TO THE RESORT! I called the resort, and they were very helpful, and yet, it is an error, not of their making. Somehow this site has compromised the booking for SNOW KING, sadly, as the staff member Ann, with whom I spoke was very helpful. DO NOT USE THIS SITE FOR BOOKING!!!

I had a reservation ** to stay at MEDICIS HOME DIJON LES PETITES in Dijon, France. They stated that the booking was confirmed but at the end they cancelled my reservation in the morning of my arrival. This type of last-second cancellation is absolutely unacceptable. They only said they tried to contact me on the date. Of course I could not be contacted since my family was travelling. They simply don't accept their responsibility. Please don't use Booking.com since they can cancel any reservation and you may end up having no place to stay overnight.

We had a reservation thru you and canceled it on Feb 7 2018. My card was charged for 1st night on Feb 21. I contacted the property and my reservation was still active even after receiving email from you saying it was canceled??? This has happened 3 times!!! Get it together. Will not be doing business with your company again. Thanks for the stress. Annoyed in VA.

I booked a stay in London (Leicester Square Apartment) through Booking.com last month. Paid £258. When we arrived the property we didn't have any water at all. We were 4 girl without ANY water in the apartment. Called up the landlord, he couldn't help. Called booking.com, they could only refund £178, nor could they help to find another place when we literally were crying on the streets without a place to stay. Bought lots of bottle water to save ourselves and stayed there that one night. Woke up the next day with bed bug bites all over our bodies. Contacted booking.com, they wanted me to contact the property owner directly.

This company is as crooked as they come! Or must not have much support from quality hotels and motels, they had the nerve to lie to me and my family about what was available and do not take into account the places reputation and services they are selling. They told us everything in Rincon GA was booked due to spring break so we end up getting a deplorable Rincon Inn Ga stay. Sure they have which they advertise. WiFi (in the lobby only), boogers on the walls, shower didn't work bed bugs, roaches. Oh yea and a pair of pooped in mens underwear from the last people that stayed there. I am assuming, No ice no vending.

We made a reservation for 4/5/18 on Booking.com at the best Western in Hardeeville South Carolina. When we arrive the desk clerk told us our reservation was canceled and the hotel was booked. After driving nine hours we were stranded with no place to go.

I booked the Hotel Metro Dublin several weeks in advance of staying there as part of a charity walk from Galway to Dublin. However, the hotel suffered a fire several weeks ago, but for some bizarre reason Booking.com only communicated this to me less than A DAY beforehand by email. It also said someone would be in touch to help arrange a new hotel for me but I did not receive any word for a good 12 hours. After logging a customer service ticket myself, I eventually got a call from Booking.com with a feigned apology before being told I'd be given a refund and that I'd have to book another hotel (A Friday at Easter in Dublin!). I was shocked that this was all that was done, but I was too tired to be angry. I had to re-arrange travel arrangements and my schedule which (after 150 miles walking across Ireland) was a massive inconvenience.

DO NOT USE THIS COMPANY.

Booking.com routinely display a notice in red font alerting the consumer that this hotel offers free cancellation when booking. Be aware that they may not. I booked a hotel and canceled the booking four days out. I was charged 115$. Booking.com claim that as There was reference made to cancellation conditions after confirmation... In effect after I was already contracted... this was sufficient notification. Please be aware of my experience when considering if the offer of free cancellation is a trigger for your booking on this site as it was in my case because you may find that it is not in fact free.

We booked a yacht for our vacation. Spoke to the person that owned the property broken English. The day of our check in, I called the property again, the same guy with broken English stated that there was some kind of mistake because his boat was not available that week. We had to find another place to stay DURING SPRING BREAK!!! Luckily we found another place but paid $160.00 more than we were going to pay for the boat that we booked. I sent the property several emails before this, so the guy with the property knew someone booked it for that week. I am not sure who I am more upset with Booking.com or the stupid man that had property and then backed out the day we came. I am going to call them and tell them to block that guy from being on there.

We reserved a hotel in Rome via Booking.com. Needless to say the hotel was a sham, dirty, and unsafe (had photos to prove). Gave a detailed report and emailed photos to booking.com, and even though they returned calls trying to sound so concerned, in the end this company is not pro-consumer. All we received was a $70 refund from booking.com for the 5 nights we cancelled (checked out of hotel the same day to unsanitary conditions of the rooms and luggage being unlocked and opened). Never ever will we even consider booking.com.

Until yesterday, this would have been a five-star review. I made a reservation for Saturday night, March 31, at a Microtel in Chattanooga, TN, as a stopover from Ohio to Florida. Many of the hotels were booked or allowed pets, but we'd stayed in Microtel before and found them to be inexpensive but clean and helpful. The cancellation policy was generous, too, just in case.

Let me start by stating, "NEVER USE THIS COMPANY". They are a scam. My wife called a hotel in Cape May, N.J. to ask questions about booking a room in October for my son's wedding. She was told by the Hotel that she had up to 30 days to cancel with no charge. For whatever reason, she was directed to Booking.com to place the reservation. She found out within hours that one of her friends had booked a room at the same hotel direct through the hotel for a cheaper price. When she contacted Booking.com she was not only told that they cannot honor that price that we would be stuck paying the entire amount of the hotel stay if we cancelled.

I booked a 2-day hotel say in Niagara Falls, Canada (which we do every year), and realized that I had picked the wrong dates, and when I tried to cancel, I was told that the reservation was non-refundable! When I booked the hotel, it clearly stated “Free cancellation, Pay at Hotel”. I have never booked a room without free cancellation, because life happens! I contacted the hotel within 10 minutes of my booking and was told that I needed to contact Booking.com directly (which by the way, the Hotel did not have an issue with my request). I tried to contact Booking.com, and was kept on hold more than 20 minutes, and I tried to call three times in a row! I then sent a detailed email and was told “sorry, but your reservation is non-refundable and the cancellation fee will be $232 Canada dollars”.

Made reservation in Chicago Extended Stay with Booking.com, next day noticed a double charge on credit card, called Booking to complain and was assured they would take care of it! Next day a third charge was posted to my account. Three separate charges of the full amount of reservation! Had to cancel my card as I didn’t know how long this fraud would continue! Now the 523.26 is in dispute with my credit card company. This is outright fraud! I will do my part of reporting to Consumer Protection and the BBB, I hope everyone else does also.

I used Booking.com to reserve a room in Miami Beach (7451 Harding) and the room didn’t meet expectations. The toilet wouldn’t flush and I had to wait 24 hours for maintenance to come fix it. I called Booking.com and they did not do anything. Don’t use Booking.com.

I was supposed to go to NY a month after I made the reservation with booking and since I live in Canada, well I chose to convert the price in CAD$. Thing is, and seriously **, they converted the price in CAD for me to convert it back to US$?!? So the 284 cad$ was actually 325$, but I was charged 470$. All of this already making no sense, they wrote in itty bitty characters that they didn’t do the cancellation for free so I was supposed to have the difference of 470-325. I spent 6h on the phone only to be told by 3 different people, 3 different things. It took me a month to have 90$... NEVER BOOK ON BOOKING.COM.

Booked a 4 night stay to the tune of $862.00 for a nonrefundable room. There was no chance of cancellation since this is an annual religious ceremony. The next day I find someone tried to use my card to pay their bills. Had to go through my bank and close my debit card. However, hotel was paid for that same day also. Two weeks later Booking.com cancels my reservation, refuses to refund my money, saying I have to go through the hotel. The hotel won't refund because it was a nonrefundable room. I am just going to be out $862.00 due to Booking.com's error. If you look on their Facebook page, you will see countless stories exactly like mine.

Used Booking.com to book a recent stay at the Denver Red Roof Inn. Needed to pay at time of departure as I’m now on a fixed income and the customer service agent at Booking.com was rude as well as the front desk clerk at the Red Roof Inn. The hotel was clean as far as the room - the bathroom is very dated and the shower curtain was disgusting. The clerk told me I needed to contact booking.com about reversing the monies and the agent with booking.com was most uncooperative. I will not recommend either to anybody and for future travel I’m liking the competition better. Never again!!! If there was less than 1 star I would be using them however there isn’t!!!

I made a booking with Booking.com for the Bluff holiday accommodation. Paid R2100 deposit. When arriving I was not happy with the place, cockroaches welcomed us. The reception area had a fridge that has not been cleaned in ages. I asked for my deposit to seek other accommodation. The owner Denise refused, came up with so much excuses and lies. I could not stay there with my children. I ended up finding another accommodation and had to pay for the new one as well. I want my deposit back from Bluff holiday accommodation. Does booking.com ever go look at the places they load on their website. Disgusting by this.

My wife and me booked a hotel at Albany for our family and friends and had to cancel 2 challets out of 3 as our son became ill. She rang the customer service of Booking.com and spoke with Gabrielle ** on 2/4/18 at around 5 pm. This lady was so rude, that she wouldn't listen or let my wife talk or ask our question. When we rang, the automated voice message said about changing the date of booking, so we wanted to enquire about if that was possible with this particular hotel. But, this lady wouldn't listen to a word you say. When my wife tried to explain she said, "I don't care if you are cancelling or rebooking, I want an yes/no answer, do you want to rebook or cancel?"

I regularly check my credit card accounts (daily) to make sure everything is up to snuff. My wife and I spent the weekend in Wilmington (one night) and went through Booking.com to reserve a room at a nearby hotel. Once our trip was complete, I reviewed my credit card charges a day after we got home. Lo and behold, there was an extra charge of $40.00 with no explanation. I called the hotel and they were very helpful and told me that I had to contact Booking.com to resolve the discrepancy. I reported this incident to my credit card company as fraudulent. Booking.com can contact me if they enjoy being thieves.

Family medical emergency - Free cancellation is nonexistent though stated when you're booking. Call in your own reservation and get the same price. The hotel cannot help you once you book through Booking.com. Booking.com is unreachable.

When we checked in Comfort Inn in Shallotte NC they advised us we didn't have a reservation. Comfort Inn was able to accommodate us with a 2 night stay but it was inconvenient for us to go through the hassle. Will not use Booking.com again.

I booked a 5 star hotel in downtown Toronto to attend a sporting event using Booking.com. When the sporting event was canceled by the hosts 4 days before my booking date I immediately contacted booking.com regarding my reservation using their booking cancellation tool. The message was clear that I couldn't cancel, transfer or modify my booking which is absolutely unacceptable! The only hope it seemed to indicate was that I be able to get part of my booking fee back. I was never contacted back after this initial submission and waited on the phone endlessly before giving up trying to get through. The next day I sent a follow-up email to customer service and again never heard back.

My wife and I are middle-aged and retired. We were touring Spain and made a four-day apartment reservation on the Booking.com website for a studio apartment with Marques de Paradas in Sevilla. The reservation was made about 3 months before we actually arrived in Sevilla, and our credit card was charged when the reservation was placed. When my wife made the reservation on the Booking.com website, she printed the description of the apartment, the cost, etc... everything on the Booking.com reservation pages.

chalet osteg - Romantik Hotel Schweizerhof Grindelwald - Steal you every day is actually their true job beginning from currency conversation to not giving final prices to confirm and cancel reservations using your credit card in inappropriate way. Reach hotel to find no reservation. One of the biggest scams of modern times in cyber world. Maximum of what you will get is losing your money and worst room in any hotel if it really confirmed.

Hotel Dona Lora, Seville, Spain - False advertising. Hotels boasts view of patio. There was one interior window overlooking the stairwell. If they are referring to the little lobby, then it is not a patio. There was no exterior window. Had no idea if it was night or day, raining or cold. Maids had to prop the door open to clean—to get light in. Couldn’t read in the darkness. Booking.com is equally to blame. When I complained, they responded that I got the economy room and that the hotel was offering an upgrade for 280 Euros (not sure that is exact). I wrote to Booking.com to ask if that was daily or for the stay. They never responded. I could go into detail about the twin bed sheets being too small for the bed but I want others to be aware of this place who falsely advertises.

I have booked a hotel with Booking.com last month on 13th Feb 2018, even the booking was of free cancellation till 08th Jun 2018. They charged the amount to check the card authenticity which is fine, I have cancelled the booking in the first week of March 2018 with 0 cancellation charge. As per the terms and condition they should refund the amount back in the card but I have not received any refund till now. Tried contacting Booking.com but every time they reply you after 3-4 days and after sending reminders, asked for so many details like my credit card statement, merchant name etc etc and I have provided all. Till now nothing has been done and I don’t understand how they handle everything. SAD WORKING WITH BOOKING.COM.

I was booking a hotel in ST Helena Island, off Africa. On searching they brought up St Helena Hotel and I booked this hotel. As soon as I booked I realized this hotel was actually in the USA, I immediately contacted Booking.com and cancelled online as well as sent them my number to contact me. They did contact us about 30 minutes after the request. I explained the situation and they said they would contact the hotel and get back to me. They then took the money off my credit card and never got back to me. I contacted them via email again and they said that the hotel would not honor the cancellation and were taking all the money.

This property was listed under free cancellation but the payment has been debited. When I called Booking.com they mentioned that even though Free cancellation filter is applied still Booking.com displays all the property. Because of this confusing feature of the Booking.com app, I have been charged. The Booking.com customer care is extremely rude and do not help on anything. They are just minting money.

We attempted to cancel a reservation and were stonewalled by the ESL representative at the 800 number. This person sounded like he was reading a script and was not at all helpful. Booking.com will not refund any fees, no matter what the confirmation email makes it sound easy and flexible. I called and asked to speak to a supervisor about the first representative, their poor English, the background noise that made him essentially indistinguishable, and clarify why we couldn't get a refund, but the brick wall between customers and a supervisor is absolutely impenetrable. The front line reps do an excellent job of protecting Booking.com from refunding anything, and also do an excellent job of protecting each other from getting fired. It's easy to dismiss customer issues when there's no access to your boss, and there's no incentive to please the customer anyway, since the company's strategy is to scam travelers.

Booked a room online. Changed number of guest numerous times from 5 to 2 adults and 1 child. Requested and booked a king room with sitting area and sofa. Checked in got to room and it is a plain king. Go back to desk and they wanted to put me in a double queen that was listed for less and no refund in difference or bring a rollaway bed. Mind you there is no room for a rollaway bed. So now we get to sleep with a 5 year old in the bed with us.

I booked a hotel, the Atlantic Beach Hotel, in San Juan Puerto Rico on the Booking.com website for March 8, 2018 for 3 nights after viewing photos of the hotel on the booking.com website. I should have checked Yelp or TripAdvisor in advance, because when I arrived at the hotel, $250.00 per night not cheaper, it was a dump. It was dirty and nasty looking, hallways unlit, tile step and floors cracked and chipped, sleazy looking place. We did not stay because it was so gross. If that is what the lobby looked like, I could just imagine the room.

I have a 2 night reservation through Booking.com with Travelodge near Florida Mall in Orlando. Upon flying down on the morning on the first night stay, I got a text message mentioning my credit card number holding the reservation was not working, and to provide my new credit card online. I am always reluctant to do this with scams, so called the Travelodge direct and spoke to the front desk who told me to ignore the text message, and took my new credit card number, and assured me the reservation was being held at the same cost. Upon arriving I was told the reservation was cancelled, and if I wanted a room, I would need to pay three times the initial cost quoted. Very poor customer service!

I booked several free cancellation/pay on arrival hotels in Paris for an upcoming trip. Of the five I booked two decided to take a total of £512 from my account overnight. I telephoned Booking.com who agreed that they should not have taken any money from my account, pre-authorize my card, yes take money, no. However, it was left to me to call the hotels - one outright called me a liar and the other firstly hung up on me, and then on the second call proceeded to literally scream down the phone that it’s Booking.com’s problem although the hotel had taken the money??? I called my bank, not much help there. So, I cancelled both rooms, telephoned Booking.com again and insisted that a call be made to each hotel confirming the release of my funds which, they did.

Booking.com does NOT list the correct reviews for companies they recommend. They have hotels, restaurants, rental car companies, etc... with horrible reviews listed as a 4 or 5 star so you will use their service. Don't trust their reviews, do your own research if you are going to use this unethical company!

I booked a reservation for the day I needed one and due to weather complications, I had to cancel the reservation with La Quinta... less than 12 hours after I made it. I was charged the full price for the room since it was cancelled the same day. Booking.com’s email said to call La Quinta for questions and they sent a disconnected #. I got the Quinta where I made the reservation and they said that since it was a 3rd party reservation that I needed to call Booking.com which I did. La Quinta said had I booked through them directly that there would not have been a charge. What a scam for Booking to even allow a reservation to be made with this type of cancellation policy. Even their answering machine message states the ease in cancelling a reservation. NEVER again will I use this company. The worst part is that their site pops up and you’re in it with your search without even knowing it.

I have a vacation cabin in the mountains I rent out. I've looked at all the regular sites, VRBO, AirBnB, Tripadvisor, HomeAway, etc. and am registered with one of them. I just looked at booking.com to see how they handle cabins and talked to a rep. Financial terms were burdensome, they couldn't credit my bank account for guest rent, and getting paid a month after the guest leaves was just plain silly. Seemed amateurish and/or greedy to me. I wouldn't touch these guys with a ten foot pole as a guest or a listing.

My wife, baby and I had booked in Israel, in Eilat (Isrotel Yam Suf Hotel and Diving Center), for 4 days and in Tel Aviv (Brown Beach House), for other 4 days, more than 4 months ago by Booking.com. Since it is Holy Week of the Christian and Jewish community (end of March and first days of April 2018) and there was much demand, the hotel in Eilat arbitrarily and unilaterally, canceled, one week before, our reservation because it had surely sold at a better price our room. We chose this hotel specifically because it was away from the city of Eilat. Booking.com accepted that the hotel walked us. We called them and the first excuse was a lie. They said the hotel closed! But I look at the website and the hotel was totally and fully open. Afterwards they said that the employee got confused. More lies.

This one's for 'Booking.com'. Extremely unhappy with the booking Confirmation number: **. PIN code: **. Booked with breakfast (well that's what the website said) paid almost SGD600 for 2 night's stay. Turns out that there's no breakfast when I showed up at the hotel. When I tried to re-book the same deal 2 days later, the 'breakfast included' shows up again with the same price - so, where was my breakfast? I'm sorry to say that this website is a scam. I closed my Booking.com account and told all my friends to avoid this website. To those scammers and accomplices at booking.com, enjoy the money while you can. One day, you'll pay it all back. Yours truly! ~Karma~

I booked a hotel through Booking.com and canceled the day before my trip because of illness. Not only did Booking.com charge me but they didn't notify the hotel so I was charged there as a no show. I will never use this service again...

Run don’t walk from Booking.com. This was the first time I used Booking.com. I will never use them again. Booked a hotel room through them and paid two months in advance. The hotel cancelled our reservation. They said because of overbooking but I’m not so sure. Then the hotel charged our credit card again the next day. Still waiting for refund. Booking could care less what happened. No help whatsoever.

We booked with Booking.com and paid extra for cancellation insurance ($95.00). When we tried to cancel 1 1/2 months prior to our trip (Medical Reasons) we were told there would be a 30% penalty and the refund would be by way of voucher that we would need to use with 12 months and it could only be used on exactly the same itinerary as the one we cancelled. When speaking to two different agents, we were advised that the cancellation insurance was only good for 24 hours after the initial purchase. By Canadian Law, this cancellation was available for free as per Canadian Corporate and Consumer Affairs. What a scam.

So I went to the app and find a blue square said call customer service! I click, I called, didn’t get help. However I got a bill for $45 to making a call!!! Why is the American company have international phone??? Never use Booking again!!! No help and I got charged!!!

I booked an apartment in Dublin, Ireland for a 6 night stay for 4 adults one year prior to our trip. 2 1/2 month later my reservation was summarily cancelled without explanation. I was required to pay for the full amount of the booking in advance at the time it was made. They SAY it will be 7-12 days before I can get a refund. I was unable to make a reservation for alternate lodging because there was a problem with the payment screen on their website. I booked a hotel room through Hotels.com, and called and expressed my displeasure with Booking.com. They didn’t appear to care whether I was happy or not. It was my first time using them. I won’t be back.

You will pick on a room choice but when you get there the room will be different. We booked two beds, arrived, got one. We requested ground floor. Got shoved to the 4th. No disabled rooms so we hope someone comes to help us.

On check in at about 9:30 pm the front desk clerk was professional, friendly, and helpful. My room was exactly what I wanted. Handicapped, king. It smelled clean and fresh. Plenty of towels. Everything working nicely. Enjoyed coffee in room then enjoyed the plentiful breakfast provided. My checkout was fast and courteous. This was my 2nd stay here and is now my "go to " hotel when I visit relatives in Angleton. I don't know my order number but I stayed in room 120.

Please don't register your property in this stupid corporate travel agent site. Uneducated and monopoly system for properties. I complained about the guest. They won't take notes proper and customer complaints about my property. They suspended my account stupidly. I just sent an lots of emails with explanations but only supported for guest and without my knowledge they cancel all my future bookings and said I request to cancel all bookings (world class international monopoly cheating company called as Booking.com) and if we emailed to local office Bangalore you will get threating call from accounts manager.

Booked a hotel in Venice that was a bait and switch. Called Booking.com for assistance and they said without pictures they can't help. The hotel was close to a homeless shelter! (Amadeus Holidays) Left the hotel and asked for their assistance, we couldn't write a review since we left, they won't investigate it and would try and assist in a refund.

I have a villa next to Black sea coast and I posted it in Bookings.com. When I have a problem with certain reservation there is no response from Bookings.com platform but when it comes to their commission they do the impossible to find you and let you know that you have to pay them...! Customer service - 0, competence of the employers - 0. Definitely DO NOT LIST YOUR PROPERTIES IN THIS WEBSITE... Absolute disgrace for accommodation owners!!!

Saturday of March 10, turned into a nightmare day for me and my mother. I booked this hotel using Booking.com on March 5. As my 73 years old mother was flying out of country very early the next morning. We drive 2h to get to New Orleans just to find out that the hotel or the Booking.com (they were blaming each other) overbooked and we had no place to stay. The hotel staff was not accommodating whatsoever. They barely gave me a minute of their time, simply saying that it isn't their problem if I booked through the third party and that I should call Booking.com. My mom and I sat in a car by ExxonMobil gas station for three hours while I was on the phone with Booking.com (I didn't expected it to last this long, but at least we had a bathroom, considering that hotel kicked us out).

RIDICULOUS! I'm owner of a flat in London, I put my flat in rent with booking on period from December to January, I had just one booking from 1 customer in this period and I'm still wait the payment for that from almost 3 months. Nobody are been paid. I still wait and call your customer service more or less every single day. And they said every time to need to investigate why my payment are still not complete.

Booked a hotel in Denmark for three nights. I later emailed Booking.com informing them that this was not a hotel and we were unable to access our accommodation. It eventuated the owners had moved us to another accommodation and an email from owners was later found in my junk folder informing me of this in Danish. I booked and paid for a "hotel" at the address given on the website. Booking.com do not think it was unreasonable for the owners to move us to another hotel without our authority. As explained to Booking.com, when I book and pay for accommodation which is confirmed, I expect to stay at the location I booked. They explained that sometimes these thing happen!

I already understand booking.com does nothing to help customers other than check in times and dates. However I called in just to inform them that they have people advertising on their site as hotels and guest homes and once clients show up, they are given a bedroom in a trailer. I didn't want 1 dollar back, I just wanted them to take a little accountability as to whom and what is being advertised on their site. Instead of them being open to constructive criticism, they insist on telling me that a guest house is a room in a trailer along with strangers (not owners) in adjoining rooms. I explained to them in plain English that a guest house is a separate house on the same land as the principal residence, but yet they were lying through their teeth solely so they are free of accountability.

I´ve made a reservation in the property "8 Portland Place - London" from 10-16 of May and, as I´ve come to believe that the property requirements are a bit suspicious, I´ve decided to cancel the reservation although I really liked the property description and neighborhood. The reasons that led me to do this cancellation refers to the risk as I think that this might be a fraud. Explaining a little better: 1) The property contacted me by e-mail out of the booking.com page requesting a GBP 1200 deposit (banking transfer) as a safe deposit to make sure that I wouldn´t damage anything during my stay. This payment must be made immediately after the reservation.

I tried searching for a 7-night stay at various hotels in Hong Kong, however I find that many of the prices change once I add a child as a search criteria. Specifically, I was looking at the Hyatt Regency in Tsim Sha Tsui, Hong Kong and when my search criteria was 2 adults, 1 child (5 years old); versus 2 adults only, the price with the child is a drastic difference of $400 hike for the same room type. Yet the description says children under age 11 stays free. How is that free?? I think either Booking.com is being dishonest or Hyatt themselves are trying to scam us. I think it's the former, because the Hyatt prices are consistently the same for either search options.

Booking a hotel in Park City in March 2018. Booking.com mistakenly double booked myself and my daughter at the Lodge at Mountain Village. I notified them almost immediately after I saw the double booking (same dates/same room) almost a month before the trip. They told me that The Lodge was going to charge me twice for the same room and didn’t accept any responsibility for the mistake. I suspect both Booking.com and the Lodge at Mountain Village are suffering financially and neither entity would accept responsibility and cancel one of the bookings. I am now opposing the credit card charges. I will never use Booking.com again and I would warn all travelers to stay clear of this organization.

I booked my hotel through Booking.com on 3/8/17. We drove 3 hours to Disney from our home on 3/10. Check in wasn't until 4 so we spent the day at Disney. Left Disney at 9:30pm and drove to our hotel. When I got there the associate said there was no reservation under my name. When I showed him the confirmation email from Booking.com, he apologized and stated that they must have double booked it and there were no available rooms.

In the past I have used Booking.com via Southwest.com website with success, however for a March 2018 visit to Puerto Rico I had poor results: I rented a condo unit using Booking.com (Southwest.com) at (4633 Avenida Isla Verde, San Juan, 00979, Puerto Rico) under the title "Ocean View+Free private transport to Airport & Metro", the condo is called: Isla verde Tower or COND CASTILLO DEL MAR. I did this 10 days prior to my visit. 1 day prior to arriving I was told that the unit wasn't available (was given 2 different reasons - an electrical upgrade and overbooking). I also reserved a car in San Juan using Booking.com (Southwest.com). When I arrived at the off-site Payless location I was told that it would be $100 more that was reported when I reserved it.

I booked a hotel room through Booking.com and it was as expensive as it would have been had I booked through the hotel. NOWHERE in the fine print does it say "We will charge you the full price in advance of your stay." A full two months before the hotel stay I was charged for the entire cost of the room. $300 bucks I didn't really have and no warning it was gonna happen. Don't use Booking.com ever. There is no benefit to it.

The call centre in Cape Town is never available. Leaving messages for our account manager never helps as we are never contacted after numerous requests for him to get in touch with us. Recently we had a booking by a third party who reviewed our establishment without ever having stayed here. Guests appear able to rate an establishment as they please and write comments (sometimes false) which are routinely printed. Replies by the guest house are reviewed and edited (Censored!) and often not printed as "they do not comply with Booking.com guidelines." There is no recourse to address blatant misrepresentation/falsehood by some guests.

I made a reservation at Booking.com on 6th of March, 2018 in a hotel in Valencia for an option with CANCELLATION-FREE reservation of a room for 484.50 euro. 3 days later, I canceled it because, for personal reasons I was not able to go. Later that day, I got an email saying that I got charged 484.50 euro for the cancellation of a room that was written on their website to be CANCELLATION-FREE and when I called the Booking.com, the staff told me that I supposedly chose an option of NON REFUNDABLE cancellation, which I CLEARLY did NOT choose. I didn't make a screenshot of that page, so they told me that if I don't have any proof, they won't give me my money back. Booking.com is a lying company and they're manipulating you and putting information on their website that they later don't conform to. They've done this to many people and will continue doing that until we will stand up for ourselves. Now, I'm asking what can I do?

I reserved 3 rooms 6 months ago for my daughter's graduation. Here we are 8 weeks before the big day and Booking.com is sorry to inform me that my rooms are no longer available. They are more than happy to book me in another hotel 34 miles away. Completely unacceptable.

I had a good offer in NY and I book my flight tickets. After 15 days, I got an email from Booking.com asking me to my 75% more in my confirmed reserved. It should be 6$ and they ask me for 320$ per night, when you can book in the same hotel for $280 per night. They cancel after 2 weeks to be book, and they told me it’s an error for the hotel.

I have had the worst experience in dealing with customer service. I’ve asked to speak to a supervisor but have refused and left on hold for 30 minutes or more. This happened on 2 occasions. Do not trust Booking.com.

We rented a villa (Vila Madera in Adeje Tenerife) out for 5 nights for my friend's 50th birthday - this villa looked absolutely stunning on the Booking.com website so we were excited to experience a few days in the sunshine and the villa. We arrived to find a dirty bbq area, dirty pool, windows had not been cleaned. No adequate bedding (single duvets for double beds). The advert stated that they had en-suites for every room (this was not the case) the first floor toilet seat was hanging off. In one of the rooms on the first floor there was no curtains at all or shutters. Out of about 30 light bulbs only around 6 worked.

I had to cancel a hotel stay. I looked on the email that I received and it listed the price to cancel (150.00). As it was at a ski resort, and the entire price was higher, I could live with that. When I selected yes, cancel, the email had a price almost double to cancel as if you do through booking and not 'our' service to reserve, this double price is what you pay. I tried to discuss, state the email states 150... even the ones received from booking.com and no change. SO I bite it as I can't make the trip. This was in January. Today, I get a "we charged your CC for the rest of the stay". Booking.com did not notify of the canceled trip, the ski resort office argued with me about it (as they didn't receive anything).

When an accommodation charged me for a cancellation even though the T&C clearly showed this should not be the case, Booking.com sided with the apartment and offered no information as to why this was. Do not use booking.com. They offer you no savings and no customer protection. I will never use them again.

Very misleading!!! All the websites show this as a “Sawgrass Hotel”. It's a HOME with SHARED BATHROOM. After I booked, I found out it was a home & immediately tried to cancel but Booking.com & the homeowner refused to answer my calls & the calls from Booking.com. They refused to refund my money in this scam. Even the bottom of the attached invoice says Sawgrass Hotel.

I will never using Booking.com anymore. I booked Beijing 161 Beihai Courtyard Hotel 6 months before my trip for its location and price. I can't believe this hotel will use credit card excuse to cancel both my sister and our bookings one month before my trip. I use this credit card for my airline tickets and other purchases without any problem. I even called the credit card company to confirm any transaction from China. Booking.com is NOT helpful on this case. After calling them 7 times, they could not solve our problem. Booking.com even recommends me another hotel which is 16km away from my original hotel and for Chinese tours only. What a joke! I posted my review here to warn tours away from booking.com and Beijing 161 Beihai Courtyard Hotel.

I have been a very loyal customer to booking.com and always booked all hotels and apartments in the past 10 years through their website and never faced any problem with them until this February 2018. When I had booked 2 hotels for the family winter break, one of them was as described and the other one was supposedly an apartment building in Rome called Wembacher Palace in Rome and I sent them 4 emails via booking.com requesting late chin in from 21-22 pm on February 24th and I arrived 2120 and they refused to let us in and stopped answering our calls. And then at 2145 pm they canceled the reservation and notified booking.com that it was a no show and debited the whole amount for the 6 days and I called booking customer service and stayed on the line for more than half hour and never managed to get through to someone to talk to me.

I booked Wyndham Hotel in Daytona thru booking.com. When I checked into hotel I walked to my room, open the windows and saw THE WALL... I thought it some kind of mistake. I run downstairs and ask for different room. Their answer was because I booked thru booking.com and not thru hotel website they won't change my room. I couldn't stay in this room and I checked out. Hotel staff told me that they would not refund the money. That I have to ask booking.com to get involved. When I call 1st time representative at booking.com told me that she will call to hotel and call me back. Never happened. I called 2nd time and this time very rude representative put me on hold and then told me that she cant help and no refund will be issued. I asked her name but she wouldn't say. I asked if she can transfer me to her manager. She said NO. Never would use this website again!

Booking.com is easy to use. Lots of choose from High end to student home stays. I am mid range hotel stays. Hotels clean and tidy and I have always found staff very kind and understanding. I have not come across (so far) hotels that I would not go back to.

CLOSE YOUR ACCOUNT WITH THEM ASAP! My account had been hacked and someone else has used it to make a booking that has now cost me over £800 that I cannot get refunded. I spoke with one of their advisers who refused to help in any way and refused to even acknowledge that there had been any kind of security breach, despite me find thousands of people online saying that the same had happened to them. I will NEVER EVER use this website again and I have closed my account and I advise everyone else to do the same. Both their security and customer support is a complete joke and cannot be trusted at all.

ON 27th February I arrived at the accommodation in question. I was offered a room less than 1 feet from three main roads. Beyond that is another road and in line with the national motorway which runs night and day. On more than one occasion I sent an email to both Booking.com and the hotel making sure it was soundproofed as per the advert. They offered me a very small room which did offer me an opportunity to use my computer and write as I am in the middle of editing my book. I paid an extra 10 Euros for a room with a balcony. He warned me it would not be as warm but I decided it was more in keeping with a desk that I could write on.

I made an honest mistake when booking for a hotel, I reserved the hotel in a complete different island where I was thus needed to cancel the reservation. The correction of the mistake was done with 15 min of booking upon realizing the mistake. Although the cancellation was made within 15 min, I still got charged for the entire reservation, which cost me $580.00. That is a very expensive mistake, which I tried to call both Booking.com and also the hotel. Both did nothing and charged me anyway.

I booked a "condo" through Booking.com at Chez Polo in Pompano Beach, FL and a creep by the name of Leupold **, diverted me to Coconut Creek, FL (different town and zip code) to his single wide trailer and this sleazebag, expected me to stay with him. He got me for $77.77 through PayPal. I contacted Booking.com and they did nothing. The Chez Polo booking is still on their website. I think the one star rating for Booking.com speaks for itself! Don't use them!

My experience recently was booking what we thought was a ocean view hotel called La Copa Inn & Beach Hotel on S Padre Island, pictures on booking were not what we received, we paid 20% more by using them. We paid 621.00 for 7 nights when the hotel rate was 525.00... plus we got a substandard room, due to Booking.com.

After so many years, the time has come to say goodbye because... Non-competitive prices: many times found better prices on other platforms or directly on the hotels' websites. Incorrect room offer: it does not take into account options for small children in a double room, which are offered without any extra cost by many hotels, and instead it gives you as the only available option a triple room or even two double rooms!!! Inaccurate Informations: for example complete absence of information prohibiting children from using the pool of an hotel! Bad customer service: they say "we are ONLY intermediaries" and don't take their responsibilities. Dear Booking.com, GOODBYE!

Like other booking site this one is easy to use and gives you current information. I like the fact that you can book and pay when you check in and not incur a penalty if you have to cancel.

Although I have used this site for years, I was very disconcerted by the lack of accountability in a most recent transaction for an upcoming trip. After locating a venue through Booking.com, I was quoted a price all the way through confirmation of my credit card, when my receipt popped up it was almost double the cost. I have documented this in screenshots. When I tried to immediately cancel, the venue wanted to charge a fee so I immediately contacted Customer service on Booking.com who reached out to the company and was told I couldn't be helped until Monday. Needless to say they wouldn't refund me the cost for what I consider a fraudulent charge, and Booking.com would not back this up. I will never use this service again as there are too many others that do honest business..

Beware of Booking.com! I made a reservation for a Patagonia hotel in April of 2017. Cancelled in June of 2017. Charged $1712 in January of 2018 for a NO Show! I called the hotel several times and Booking.com who played against each other to obfuscate who actually charged the amount on my credit card. Filed a dispute with American Express who is not refunding yet, asking for additional information, which I'm sending. Fraud! Stay away from Booking.com!

It was easy to book the hotel. They gave sufficient information. And I was happy with what I got. There was a lot of information provided about the hotel.

First time using Booking.com and I got two confirmation numbers, that means I double booked. I called them and customer service rep Sherri answered the phone with compassion and politeness. She turned things around and was able to cancel my booking with no extra charge. The cancellation was a day before my check in date. I am very satisfied and I believe this company is striving to get better and better with the help of everyone's feedback. I have no regrets at all I switched to Booking.com and I will definitely use their service again.

This site did nothing that I wasn't able to do for myself and they charge you when they say there isn't an upfront cost! The prices they showed were not the cheapest available! I was able to reserve a room at a lower cost without a fee!

Booking.com is easy to use and easy to cancel reservations. Prices are often less than booking in person. I have traveled a lot with no advance plans and always been able to find acceptable places at reasonable or budget prices.

Summary: The description of some of the hotels in Booking.com is wrong and misleading. On their website, I booked a hotel which was advertised as a 4-star hotel, although it doesn't have any stars. In February 2018, I had a business trip to London. I searched for 4-star hotel in the centre. I used the 4-star filter in Booking.com and sorted the results by ratings. The first hotel in the list was Nadler Victoria Hotel, which I booked. When I arrived at the hotel, I was very disappointed by the situation there. The Nadler Victoria Hotel apparently doesn't have a restaurant or a bar or actually, anything except rooms. It is an expensive fancy hostel advertised as a 4-star hotel, which it is not.

I found the site easy to check prices and to book reservations to where I wanted to go. My trip went off like clock work and I had no complaints with the service I received.

We used Booking.com on our BC (Canada) trip, and again through the Balkans. Booking.com is easy to use, good choice of listings, particularly with the smaller accommodations because we were not looking to stay in international hotels.

I booked 5 days in Amsterdam on Booking.com and the site said it was fully refundable and could be cancelled up to two days prior to arrival. It also said no prepayment was needed and I would pay at the hotel. The day after booking I received an email saying full payment had been taken from my account and it was non refundable and could not be changed in any way. I have not travelled to the hotel as yet and don't expect to have to make any changes but having paid £2000 sterling for five nights it is not acceptable that everything Booking.com said before I confirmed the booking was not true.

I booked a hostel through Booking.com one month ago (I booked the room at 9pm, and tried to check in at about 10pm). When I tried to check in to the hostel, they refused to let me check in as they could not find my name. The hostel did not have even the list of people who had booked in through their system. They only had a paper list, and did not have any PC, tablet or mobile phone. When I told the reception that my name could not be on a paper list which probably had printed quite some time ago, he got agitated and started to shout and behave like a wild chimpanzee. I called Booking.com and asked them to do a proper follow-up. They promised to resolve the issue and do a investigation, but they did nothing. I have contacted their customer service several times, but no outcome. The support staff disconnected the phone during my last conversation when I asked her to provide me a with an appropriate response.

After booking a room with Booking.com for 3 mature ladies and traveling 500 miles we arrived to a double bed with an overhead bunk. I rang the company and asked how does a 55 year with chronic back complaint get up a ladder to a bunk. After agreeing that the room was only fit for a couple and bunk for a child then denying it my patience was shot, I asked for another room and was refused. I asked for refund and refused unless I paid extra money. We had to accept the room and I am taking this time to write this review as I have no bed to sleep in and am disgusted that a company as big as this could not assist and get us a proper room with 3 beds as requested. Also like to point out the shower in room was a clear glass door... Wtf in a family room!!!

Booking.com is easy to use, offers free cancellations, and has a good choice of hotels. But, the price isn't always the cheapest. I can sometimes get a better price through discounts directly from the hotel's website.

My spouse and I recently visited Clarion Maingate in Kissimmee/Orlando, Florida in February 9th-12th. We booked our room ahead of time through Booking.com. When arriving at the hotel we checked in and of course the service was poor. When we went to our room and opened the door it was a loud stench that greeted us at the door before entering.

Although it is very easy to navigate and book on this website, where they drop the ball is the horrible service and contacting customer service to rectify a situation. Several times hotels I booked through Booking.com would lose my reservation, would not have the price negotiated, and several other issues...

My experience with the site was great... I found the site was easy to use and timely. I would use the site again and would recommend it to friends and family.

Booked and received confirmation on a room several days in advance, got an email at 230 am on chin in day, from the property owner citing technical difficulties and they were unable to accommodate our reservation. I have been calling the customer service since 11 am, and they a have been trying to see if they can find me a comparable hotel room. It is now 3 pm and still no resolution, just got hung up on when I demanded a supervisor since the last 5 people said they would call me back with information. Never ever ever will I book through this company, do not book through them ever.

The website tries to attract with marketing promotions which never worked for me and the customer support never helped to solve problems. The prices are much higher as the hosts themselves. The last experience that I had with them is that I didn't get the 10% "genius" discount as promised. This discount was one of the reasons why I booked from that website. Customer support didn't help at all. During my stay in the hotel they canceled my booking saying that my credit card cannot be charged by the hotel. But the hotel assured me that there are no problems with the payment at all. I will NEVER book from this website again!!!

Booking.com preyed on me and robbed a disabled lady of 54 pathetic dollars and refused me a refund. The money you creeps take in and you can't live without my 54 bucks. You are pathetic and every single person I know will know what a bunch of greedy low life ** you are.

I have more than once been booked in rooms that were not really available. Also rooms that indicated they were pet friendly but when I arrived they were not and did not want to refund my money without a fight. Makes a hassle when you're tired and have been traveling all day.

Horrible experience with them... I booked a room in Banff, Canada through Booking.com about a month ago, and received confirmation email. The price is pretty cheap, $20 instead of $100-ish per night. The price is a bit too good to be true, but the price was tagged as 'Special Deal', and it's through Booking.com and confirmed by them, who would take it as scam, it's still low season here. About a week ago, I phoned the hotel to make the payment, and was told that the price was wrong, I said it's confirmed by Booking.com, but hotel said they would inform Booking.com about the mistake.

What extra services? Never got anything but a bill. Better deal available in the coupon books at the rest areas. Sat at bar until I got bored. Left money on bar so I could leave.

Terrible customer service. Never apologise, always the fault of the host. Change their rules as they like and make things complicated for the host. Monopolize market making it difficult for hosts to survive without them.

Booking.com has a very aggressive booking procedure. Once they have your credit card, they will keep hounding you. And, if you leave the site without logging off, they automatically book & charge your card for a booking that you had been looking at. Once, I got double booked for the same hotel. Had to call hotel to cancel because booking.com has no live service agents to talk to.

I booked an apartment for five nights in Lanzarote, Spain via Booking.com. The booking was confirmed and the full payment taken from my card. Five days before our arrival, and more than a month after the confirmation, Booking.com told us that the apartment was no longer available as it had been rented out privately to other people. Booking.com suggested two alternatives of much lower standard, so that I had no choice but to ask for the money to be refunded. Instead of Booking.com refunding me quickly, I had to get in touch with the host again. The host refunded me 25 pounds less than they originally took from my card. This has still not been sorted out. In the process, I wrote countless emails during my holidays and found Booking.com customer service highly unprofessional. One of the emails I received was in Polish, another one in Spanish language. I'm a UK customer.

My confirmation for NYC hotel says “Free Parking”. We couldn’t get near hotel due to construction. We called to ask how to park and they said not only no free parking, no parking at all. We had to leave. But they charged us for our two rooms. When I contacted Booking.com they basically said I was lying. They disputed my claim. Said they couldn’t contact hotel further, I should do it myself. They were horrid.

I had booked from January 23rd to January 29th a double room at La Casona de Don Tito in Colón, Entre Ríos, Argentina. I made it through Booking.com. I was required to send a money order with the half amount of the whole pay. When we arrived at the hostel we have to pay the remaining amount. As they did not accept paying by card I had to pay in cash, agreeing after some hard arguing to pay the remaining 1.000 pesos in two days when my wage was to be deposited in my bank account. Then we found out that several of the things advertised were false: there was no bidet, no backyard garden, the wooden bathroom door was broken, there was a step on the first floor at the beginning of the staircase which was badly built and was dangerous because it may cause a fall with serious consequences if you were not very careful.

I had booked the Hampton Inn Pensacola Airport, Florida, for 2 night during December 2017. The reservation was made through the Booking.com site. When a severe winter storm interrupted air travel through Atlanta, GA, prior to my stay in Pensacola, I had called the hotel directly to postpone the reservation for the identical room for 2 nights in January 2018. The hotel informed me that the reservation was made through Expedia.com (!), even though my printout showed Booking.com. The hotel referred me to Expedia.com which did not honor a postponement nor did they refund the prepaid hotel fee.

I made a 2 days hotel reservation. On the final screen, it did not show that the total due on the screen has to be plus plus. Only until I received the confirmation email and it showed the 7% + 10% extra taxes underneath the balance total. Plus it showed my reservation under Rupiah (Indonesia currency) and the confirmation was under Singapore dollar. I called their customer service to complain, but he said nothing can be done.

I booked a hotel for 2 days through Booking.com. Within 12 hours I decided to use a different hotel and canceled my reservation through the email Booking sent me. I also immediately called the hotel to confirm they received my cancellation and to confirm my debit card would not be charged (did all of this on a Saturday). The hotel confirmed they received the cancellation and had not yet charged my debit card. After reading all of the bad reviews, I contacted Booking.com via phone to confirm the cancellation and to confirm my debit card would not be charged. They confirmed. Then called the hotel again to confirm the cancellation and that my card would not be charged. Everything confirmed. Card was not charged.

I booked a Hotel with Booking.com 2 months ahead of time. About 3 days before the check-in date the hotel cancelled the reservation but still charged the credit card. I contacted the Hotel and they said they went bankrupt, but they assured me they would return my money. They never did. I contacted Booking but they seem totally impotent, they won't give me my money back or do anything else for that matter. I was ripped off.

Booked apartment on their site. Got there, owner had no idea to expect us. Booking.com lied all the way through to avoid telling us when we could not get in contact with owner to get keys. Got nowhere with getting a refund- I'm on with to their Head Office and will contact the Regulator if I get nowhere. Nonexistent Customer Service and Reservation not fulfilled/refunded! Meanwhile I came across a lot of rude employees who get angry quickly. I was amazed as I thought the company which I have used for some years without trouble would be more than willing to sort out their own mistake. But they just try to avoid giving a refund. Just like low end companies Airbnb and Ryanair - a Netherlandish version of the same nightmare!!! I'll go out of my way to search hotels and contact them away from Booking.com.

Booked what looked a very nice hotel according to photos on Booking.com but oh my God totally falsely advertised. Complained and got nowhere. Asked for refund. Got offered 25 pounds and flubbed off. They told me to read the reviews. I wish I had. On other websites they were shocking but on their site they were not bad. I put a review on their site and they did not publish.

First of all I would like to say that I have used Booking.com for a number of years and I have always recommended the service to all of my friends and family. I was delighted when the reward system was introduced, as it meant that I was getting something back for being a loyal customer. I have had two friends who have booked hotels from my referral and I was sent an email to confirm this on both occasions. I then received two emails today, informing me that my friends are back from their stay and that I should click the link to redeem my £20 for each guest that had stayed. When I clicked the link it took me to a page that said that the page has not been found. I tried to do this several times on different devices a Macbook and an Android phone.

Booking.com "Price Match Guarantee" is not real and total BS. I found a better deal at Travelocity.com, which saved me about $150 on a four (4) night stay at Cancun, same hotel, same dates, exactly same room and after sending Booking.com the reservation proof and screen capture and even copy of the email sent by Travelocity they refused to match. So I immediately canceled Booking.com and kept my Travelocity reservation. Be very careful when reserving with Booking.com, as they have terrible customer service and do not honor their "Price Match Guarantee".

I wasted a full day in a very short vacation to Egypt fixing a problem that booking.com created for me. I booked Mayfair Nile Cruise on Jan.19-22/2018 in Aswan, but Booking.com mislead us confirming location is Luxor for our 3 bookings. We bought 6 flight tickets as Cairo-Luxor & Aswan-Cairo because I relied on booking.com confirmation.

I have been using Booking.com for several years and was basically pretty satisfied with the service. But the last few months I have been traveling a lot and I have found that what Booking.com represents on their website is not actually what the property is like. Far from it. I have written several unfavorable reviews about the places that I have stayed booked through Booking.com. I got confirmation that my reviews were posted and I did see my reviews however when I went back several days later none of my reviews are there.

I stayed in a hotel booked through Booking.com. I booked 8-day stay, however, since hot water does not run more than 5 minutes, I left the second day. However, the property management and Booking.com still insist me paying the full amount for 8-day stay. I tried to reason with a supervisor/manager for 3 times, Booking.com agents refused my requests.

I need to make a formal complaint. Becky ** is completely incompetent and Jeffrey refused to allow me to speak to a manager after I asked to speak to one 6 times. I finally ended our call because of these issues! :(

I booked a week at a Wyndham hotel in Disney Florida through Booking.com. On the booking page it clearly stated that the local taxes would be due for payment on arrival at the hotel; the booking company took a healthy deposit and confirmed the room. This was 5 months before my scheduled visit. With a couple of days of the booking I noticed that the Wyndham hotel had taken all of the tax money out of my debit card, I contacted Booking.com immediately to get the money returned. Booking.com stated that the hotel could withdraw the balance of the money at any time and they refused to give any assistance in getting the money back even though I had never given them permission to pass my card on to Wyndham.

Won’t ever use them again. Hotel bookings are hit and miss - they don’t care if the room turns out a ** and the hotel balks and says you still have to pay - refused to intervene and support us. Never again, our holiday was ruined.

I used Booking.com to book a hotel in Savannah, GA. On their site, the hotel had good reviews and it looked great in their pictures. Not only that, there were “live” popups saying things like “10 people looking at this hotel right now! Only one room left at this rate, book now!” So yes, I (stupidly) felt like I needed to act fast and went ahead and booked the room without really looking into the hotel. Big mistake. I went to map directions on Google and lo and behold, the reviews on there were much worse. Multiple people complained of mold in the rooms and it generally being dirty and musty. Plus loud 24/7 construction literally next door that makes getting to the hotel difficult. So I panicked and called booking.com immediately to cancel.

I booked a unit through them in DC for July 2018. On the site it says only need a card to hold unit but you will pay at the property and can pay with a different payment method at check-in. Four days after booking I received an email from them advising they were unable to process a payment. I asked why they were attempting a payment and what's the amount, they said it was just to make sure the card is valid and amount would be returned to me. This made no sense as it contradicts the payment details on their site. The person responding to me in email was very rude and got mad because I kept asking what's the amount they are attempting to process so he sent me a cancellation email pretending it came from the owner.

Booking.com are no more than common thieves.The company should be folded. They mislead me into believing that a cancellation was absolutely free of charge and then took money for a deposit off my credit card. Common thieving conmen should be charged for theft and called to account. CLOSE THEM DOWN!

I am a genius member of Booking.com and I have booked almost all of my holidays through their website. In Summer of 2017 I booked a room in a ski resort during New Years. After booking the room, the person who was in charge of hotel wrote me a private message saying they have no more rooms available. I contacted customer support of Booking.com and they said they will contact the owner of the hotel. If they really have no room, they will try to find a solution for me. Since the owner said that he has no rooms, customer support called me and gave me another website where they found for the exact same period a free room.

Completely rip-off and wrong advertisement, never had a good experience with them! The photos they post from the hotels are very different than actual facility. The information they release in booking is totally tempting and what you pay at the end is not really value of the service you get, they put the extra service fee and tax in a small font on purpose, they hide the conversion currency info and you end up with a big bill at the end. I had few experiences with them in Barcelona, La Fortuna, Costa Rica and I totally felt I was ripped off and the customer service never agreed to reimburse me. Try any other agencies but them!

It isn't just the customers that have to deal with these scumbags at Booking.com. I can tell you it's no different dealing with them as a property owner. After months of terrible experience after terrible experience, I decided to pull the plug and sever my relationship with Booking.com. In doing so, I stumbled upon review after review from customers like you guys detailing epic failures by this fraudulent company. I'm ashamed to have ever been associated with them.

Be aware with Booking.com. In September I booked hotel in Malta called Seashells Resort, in September after couple of days they sent me email saying that my credit card is invalid and I need to give other card details in next 24 hours, so I thought my card is not valid and booking will automatically cancelled! We booked other hotel from my wife’s card and forgot about this booking! In January we went on holidays to Malta and there is missing 240€ from my account reserved by Seashells resort. I contacted Booking.com. They say this is no show fee from hotel and I can't get a refund! They send me e mail saying that my card is not valid, after 4 months they just took money from it! Very nice holidays, I paid for 2 hotels and in 4 months time not a single email from them about credit card details. Don't use Booking.com. You may lose your money.

I booked a family holiday to the USA in April 2017 for a white Christmas and due to unforeseen family circumstances I had to cancel. I had booked two rooms at The Landing Resort and Spa in Lake Tahoe. I paid a deposit of $800+ dollars. Of course, with the Australian dollar to US dollar it was quite expensive. I cancelled both rooms on the 31st July. On the 15th August I received a refund for one of the rooms. I had to chase the refund for the other room which followed a few weeks later. All was good until I received my credit card statement and on the 27th December, I was charged $3,378.00 for one of the rooms and was charged an international fee of $110.00. After a small panic I contacted Booking.com and The Landing Resort and Spa to see what had happened. At the moment after numerous emails, Booking.com are saying it is the resort's fault and the resort is saying it is Booking.com's fault. Needless, to say it's not my fault!!

Booking... OMG, there is too many things to say about them. Liar, thieves, not polite, not respectful, they never assume their mistakes and their conditions are always going one way, their way. Commission is abusive, totally abusive. More you pay, more you will be in front of their listings. In Indonesia, their service is the poorest. Worldwide probably, corruption, no customer service, not respectful staff, arrogant and they are never responsible for anything. It's a real and sad monopoly, those one how are making the world unfair. Their website is full of lies also if you're a customers... They try to trick you with some "live" comments, wrong, all wrong... People need to know about it.

They charged me more than $250 for Nita Lake Lodge in Whistler and refused to do anything about it where I called and made a complaint, I spent an hour on the phone, they documented it and then the higher up representative just emailed me curtly and form email and that was it! Atrocious! The whole point is to save money! I will NEVER use them again!

Free Cancellation with a catch- I booked a trip that had "Free Cancellation Guaranteed" on Booking.com. I found a much better deal before the deadline so I cancelled. I received my deposit back, however, it was a lot less than the original deposited amount. When I booked it, I paid in Canadian dollars (CDN) for a hotel in the USA (LV) just like the Booking.com website quoted. When they reimbursed me, they reduced the amount because they paid me back in USD currency. Because of the strength in the USD weakened, I am left holding the difference.

Spoiled my Holidays by Booking Zara Resort-Lonavala through Booking.com. I have booked this property through Booking.Com ref. no **. I have checked in this property on Jan 18 at about 11.30 AM. The torture started from 12 noon up to 5.30 when they did not operate the AC due to power cut. During these hours the temp. is high and you need AC. The main reason for not operation of Genset was, very less occupancy on that day. So they did not want to waste fuel. I have even informed to Booking.Com but they did not solved my problem.

Dirty, smelling room due to up room toilets leaking and sewage canal flowing nearby, AC not working, shower not working. Booking.com rates this hotel as 6.8 /10, But takes no responsibility for such pathetic condition, On reporting matter, quick mail is sent for nonshow at hotel. On again contact for cancelling booking for next day, one day time taken for asking me go here and there and ultimately no money refunded. Booking.com takes GST tax for booking from hotel owner and do not takes responsibility for refund. Trying a legal option.This post is for awareness to other people so that they get alerted while dealing with this site.

Checked in with my reservation. When entering room I find that items listed about the room a false. No mini bar in the room. No robe in the room. No slippers in the room. Called the front desk of this well known San Francisco hotel to find out there are no longer mini bars in the room for a while. There are no slippers as stated by booking.com. The robes were brought to the room after asking for them. This is suppose to be a four star hotel. Booking.com needs to verify what they state on their website because it is not true. I paid for things I did not receive that were posted on my reservation.

I was choosing to book a hotel room with Agoda or Booking.com. But I chose Booking 'cause I was tricked to believing it was cheaper but only when I gave all my credit card details and the charge was finally made, was when I was told the actual pricing including the taxes which they would already have known beforehand. I am so upset! Don't ever use BOOKING.COM. BAD. BAD. BAD. Bitter aftertaste. It's not much more than I am paying but I feel cheated!

Don Miguel 1 Benidorm - Dirty apartment... wrote a very bad review. Warning other visitors to this apartment. Complained to Booking.com but got nowhere!!! And my review seems to have disappeared from the site. Have asked Booking.com. Why as yet no reply... Advice. Book direct, easy. But use their site to look at apartments or hotels???

I cancelled a booking on their site which showed it was free to do so. I was still charged for the room. Booking.com were not interested and I didn't get a refund. I will never use this company again. I was directed to them from Trivago.

Booking.com use deception and lies in their information regularly. They took funds from our account without authorization. When we complained about it the fellow from Grand Rapids Michigan who works for Booking.com said that they were wrong and that this should never have happened. We were stranded with this fraudulent company. DO NOT USE BOOKING.COM. When we sent them the proof of their fraud and theft they tried to blame the hotel. It was not the hotel who took the money. It was booking.com as it was their website. A bunch of liars at booking.com.