Booking.com Reviews

I made an honest mistake when booking for a hotel, I reserved the hotel in a complete different island where I was thus needed to cancel the reservation. The correction of the mistake was done with 15 min of booking upon realizing the mistake. Although the cancellation was made within 15 min, I still got charged for the entire reservation, which cost me $580.00. That is a very expensive mistake, which I tried to call both Booking.com and also the hotel. Both did nothing and charged me anyway.

I booked a "condo" through Booking.com at Chez Polo in Pompano Beach, FL and a creep by the name of Leupold **, diverted me to Coconut Creek, FL (different town and zip code) to his single wide trailer and this sleazebag, expected me to stay with him. He got me for $77.77 through PayPal. I contacted Booking.com and they did nothing. The Chez Polo booking is still on their website. I think the one star rating for Booking.com speaks for itself! Don't use them!

My experience recently was booking what we thought was a ocean view hotel called La Copa Inn & Beach Hotel on S Padre Island, pictures on booking were not what we received, we paid 20% more by using them. We paid 621.00 for 7 nights when the hotel rate was 525.00... plus we got a substandard room, due to Booking.com.

After so many years, the time has come to say goodbye because... Non-competitive prices: many times found better prices on other platforms or directly on the hotels' websites. Incorrect room offer: it does not take into account options for small children in a double room, which are offered without any extra cost by many hotels, and instead it gives you as the only available option a triple room or even two double rooms!!! Inaccurate Informations: for example complete absence of information prohibiting children from using the pool of an hotel! Bad customer service: they say "we are ONLY intermediaries" and don't take their responsibilities. Dear Booking.com, GOODBYE!

Like other booking site this one is easy to use and gives you current information. I like the fact that you can book and pay when you check in and not incur a penalty if you have to cancel.

Although I have used this site for years, I was very disconcerted by the lack of accountability in a most recent transaction for an upcoming trip. After locating a venue through Booking.com, I was quoted a price all the way through confirmation of my credit card, when my receipt popped up it was almost double the cost. I have documented this in screenshots. When I tried to immediately cancel, the venue wanted to charge a fee so I immediately contacted Customer service on Booking.com who reached out to the company and was told I couldn't be helped until Monday. Needless to say they wouldn't refund me the cost for what I consider a fraudulent charge, and Booking.com would not back this up. I will never use this service again as there are too many others that do honest business..

Beware of Booking.com! I made a reservation for a Patagonia hotel in April of 2017. Cancelled in June of 2017. Charged $1712 in January of 2018 for a NO Show! I called the hotel several times and Booking.com who played against each other to obfuscate who actually charged the amount on my credit card. Filed a dispute with American Express who is not refunding yet, asking for additional information, which I'm sending. Fraud! Stay away from Booking.com!

It was easy to book the hotel. They gave sufficient information. And I was happy with what I got. There was a lot of information provided about the hotel.

First time using Booking.com and I got two confirmation numbers, that means I double booked. I called them and customer service rep Sherri answered the phone with compassion and politeness. She turned things around and was able to cancel my booking with no extra charge. The cancellation was a day before my check in date. I am very satisfied and I believe this company is striving to get better and better with the help of everyone's feedback. I have no regrets at all I switched to Booking.com and I will definitely use their service again.

This site did nothing that I wasn't able to do for myself and they charge you when they say there isn't an upfront cost! The prices they showed were not the cheapest available! I was able to reserve a room at a lower cost without a fee!

Booking.com is easy to use and easy to cancel reservations. Prices are often less than booking in person. I have traveled a lot with no advance plans and always been able to find acceptable places at reasonable or budget prices.

Summary: The description of some of the hotels in Booking.com is wrong and misleading. On their website, I booked a hotel which was advertised as a 4-star hotel, although it doesn't have any stars. In February 2018, I had a business trip to London. I searched for 4-star hotel in the centre. I used the 4-star filter in Booking.com and sorted the results by ratings. The first hotel in the list was Nadler Victoria Hotel, which I booked. When I arrived at the hotel, I was very disappointed by the situation there. The Nadler Victoria Hotel apparently doesn't have a restaurant or a bar or actually, anything except rooms. It is an expensive fancy hostel advertised as a 4-star hotel, which it is not.

I found the site easy to check prices and to book reservations to where I wanted to go. My trip went off like clock work and I had no complaints with the service I received.

We used Booking.com on our BC (Canada) trip, and again through the Balkans. Booking.com is easy to use, good choice of listings, particularly with the smaller accommodations because we were not looking to stay in international hotels.

I booked 5 days in Amsterdam on Booking.com and the site said it was fully refundable and could be cancelled up to two days prior to arrival. It also said no prepayment was needed and I would pay at the hotel. The day after booking I received an email saying full payment had been taken from my account and it was non refundable and could not be changed in any way. I have not travelled to the hotel as yet and don't expect to have to make any changes but having paid £2000 sterling for five nights it is not acceptable that everything Booking.com said before I confirmed the booking was not true.

I booked a hostel through Booking.com one month ago (I booked the room at 9pm, and tried to check in at about 10pm). When I tried to check in to the hostel, they refused to let me check in as they could not find my name. The hostel did not have even the list of people who had booked in through their system. They only had a paper list, and did not have any PC, tablet or mobile phone. When I told the reception that my name could not be on a paper list which probably had printed quite some time ago, he got agitated and started to shout and behave like a wild chimpanzee. I called Booking.com and asked them to do a proper follow-up. They promised to resolve the issue and do a investigation, but they did nothing. I have contacted their customer service several times, but no outcome. The support staff disconnected the phone during my last conversation when I asked her to provide me a with an appropriate response.

After booking a room with Booking.com for 3 mature ladies and traveling 500 miles we arrived to a double bed with an overhead bunk. I rang the company and asked how does a 55 year with chronic back complaint get up a ladder to a bunk. After agreeing that the room was only fit for a couple and bunk for a child then denying it my patience was shot, I asked for another room and was refused. I asked for refund and refused unless I paid extra money. We had to accept the room and I am taking this time to write this review as I have no bed to sleep in and am disgusted that a company as big as this could not assist and get us a proper room with 3 beds as requested. Also like to point out the shower in room was a clear glass door... Wtf in a family room!!!

Booking.com is easy to use, offers free cancellations, and has a good choice of hotels. But, the price isn't always the cheapest. I can sometimes get a better price through discounts directly from the hotel's website.

My spouse and I recently visited Clarion Maingate in Kissimmee/Orlando, Florida in February 9th-12th. We booked our room ahead of time through Booking.com. When arriving at the hotel we checked in and of course the service was poor. When we went to our room and opened the door it was a loud stench that greeted us at the door before entering.

Although it is very easy to navigate and book on this website, where they drop the ball is the horrible service and contacting customer service to rectify a situation. Several times hotels I booked through Booking.com would lose my reservation, would not have the price negotiated, and several other issues...

My experience with the site was great... I found the site was easy to use and timely. I would use the site again and would recommend it to friends and family.

Booked and received confirmation on a room several days in advance, got an email at 230 am on chin in day, from the property owner citing technical difficulties and they were unable to accommodate our reservation. I have been calling the customer service since 11 am, and they a have been trying to see if they can find me a comparable hotel room. It is now 3 pm and still no resolution, just got hung up on when I demanded a supervisor since the last 5 people said they would call me back with information. Never ever ever will I book through this company, do not book through them ever.

The website tries to attract with marketing promotions which never worked for me and the customer support never helped to solve problems. The prices are much higher as the hosts themselves. The last experience that I had with them is that I didn't get the 10% "genius" discount as promised. This discount was one of the reasons why I booked from that website. Customer support didn't help at all. During my stay in the hotel they canceled my booking saying that my credit card cannot be charged by the hotel. But the hotel assured me that there are no problems with the payment at all. I will NEVER book from this website again!!!

Booking.com preyed on me and robbed a disabled lady of 54 pathetic dollars and refused me a refund. The money you creeps take in and you can't live without my 54 bucks. You are pathetic and every single person I know will know what a bunch of greedy low life ** you are.

I have more than once been booked in rooms that were not really available. Also rooms that indicated they were pet friendly but when I arrived they were not and did not want to refund my money without a fight. Makes a hassle when you're tired and have been traveling all day.

Horrible experience with them... I booked a room in Banff, Canada through Booking.com about a month ago, and received confirmation email. The price is pretty cheap, $20 instead of $100-ish per night. The price is a bit too good to be true, but the price was tagged as 'Special Deal', and it's through Booking.com and confirmed by them, who would take it as scam, it's still low season here. About a week ago, I phoned the hotel to make the payment, and was told that the price was wrong, I said it's confirmed by Booking.com, but hotel said they would inform Booking.com about the mistake.

What extra services? Never got anything but a bill. Better deal available in the coupon books at the rest areas. Sat at bar until I got bored. Left money on bar so I could leave.

Terrible customer service. Never apologise, always the fault of the host. Change their rules as they like and make things complicated for the host. Monopolize market making it difficult for hosts to survive without them.

Booking.com has a very aggressive booking procedure. Once they have your credit card, they will keep hounding you. And, if you leave the site without logging off, they automatically book & charge your card for a booking that you had been looking at. Once, I got double booked for the same hotel. Had to call hotel to cancel because booking.com has no live service agents to talk to.

I booked an apartment for five nights in Lanzarote, Spain via Booking.com. The booking was confirmed and the full payment taken from my card. Five days before our arrival, and more than a month after the confirmation, Booking.com told us that the apartment was no longer available as it had been rented out privately to other people. Booking.com suggested two alternatives of much lower standard, so that I had no choice but to ask for the money to be refunded. Instead of Booking.com refunding me quickly, I had to get in touch with the host again. The host refunded me 25 pounds less than they originally took from my card. This has still not been sorted out. In the process, I wrote countless emails during my holidays and found Booking.com customer service highly unprofessional. One of the emails I received was in Polish, another one in Spanish language. I'm a UK customer.

My confirmation for NYC hotel says “Free Parking”. We couldn’t get near hotel due to construction. We called to ask how to park and they said not only no free parking, no parking at all. We had to leave. But they charged us for our two rooms. When I contacted Booking.com they basically said I was lying. They disputed my claim. Said they couldn’t contact hotel further, I should do it myself. They were horrid.

I had booked from January 23rd to January 29th a double room at La Casona de Don Tito in Colón, Entre Ríos, Argentina. I made it through Booking.com. I was required to send a money order with the half amount of the whole pay. When we arrived at the hostel we have to pay the remaining amount. As they did not accept paying by card I had to pay in cash, agreeing after some hard arguing to pay the remaining 1.000 pesos in two days when my wage was to be deposited in my bank account. Then we found out that several of the things advertised were false: there was no bidet, no backyard garden, the wooden bathroom door was broken, there was a step on the first floor at the beginning of the staircase which was badly built and was dangerous because it may cause a fall with serious consequences if you were not very careful.

I had booked the Hampton Inn Pensacola Airport, Florida, for 2 night during December 2017. The reservation was made through the Booking.com site. When a severe winter storm interrupted air travel through Atlanta, GA, prior to my stay in Pensacola, I had called the hotel directly to postpone the reservation for the identical room for 2 nights in January 2018. The hotel informed me that the reservation was made through Expedia.com (!), even though my printout showed Booking.com. The hotel referred me to Expedia.com which did not honor a postponement nor did they refund the prepaid hotel fee.

I made a 2 days hotel reservation. On the final screen, it did not show that the total due on the screen has to be plus plus. Only until I received the confirmation email and it showed the 7% + 10% extra taxes underneath the balance total. Plus it showed my reservation under Rupiah (Indonesia currency) and the confirmation was under Singapore dollar. I called their customer service to complain, but he said nothing can be done.

I booked a hotel for 2 days through Booking.com. Within 12 hours I decided to use a different hotel and canceled my reservation through the email Booking sent me. I also immediately called the hotel to confirm they received my cancellation and to confirm my debit card would not be charged (did all of this on a Saturday). The hotel confirmed they received the cancellation and had not yet charged my debit card. After reading all of the bad reviews, I contacted Booking.com via phone to confirm the cancellation and to confirm my debit card would not be charged. They confirmed. Then called the hotel again to confirm the cancellation and that my card would not be charged. Everything confirmed. Card was not charged.

I booked a Hotel with Booking.com 2 months ahead of time. About 3 days before the check-in date the hotel cancelled the reservation but still charged the credit card. I contacted the Hotel and they said they went bankrupt, but they assured me they would return my money. They never did. I contacted Booking but they seem totally impotent, they won't give me my money back or do anything else for that matter. I was ripped off.

Booked apartment on their site. Got there, owner had no idea to expect us. Booking.com lied all the way through to avoid telling us when we could not get in contact with owner to get keys. Got nowhere with getting a refund- I'm on with to their Head Office and will contact the Regulator if I get nowhere. Nonexistent Customer Service and Reservation not fulfilled/refunded! Meanwhile I came across a lot of rude employees who get angry quickly. I was amazed as I thought the company which I have used for some years without trouble would be more than willing to sort out their own mistake. But they just try to avoid giving a refund. Just like low end companies Airbnb and Ryanair - a Netherlandish version of the same nightmare!!! I'll go out of my way to search hotels and contact them away from Booking.com.

Booked what looked a very nice hotel according to photos on Booking.com but oh my God totally falsely advertised. Complained and got nowhere. Asked for refund. Got offered 25 pounds and flubbed off. They told me to read the reviews. I wish I had. On other websites they were shocking but on their site they were not bad. I put a review on their site and they did not publish.

First of all I would like to say that I have used Booking.com for a number of years and I have always recommended the service to all of my friends and family. I was delighted when the reward system was introduced, as it meant that I was getting something back for being a loyal customer. I have had two friends who have booked hotels from my referral and I was sent an email to confirm this on both occasions. I then received two emails today, informing me that my friends are back from their stay and that I should click the link to redeem my £20 for each guest that had stayed. When I clicked the link it took me to a page that said that the page has not been found. I tried to do this several times on different devices a Macbook and an Android phone.

Booking.com "Price Match Guarantee" is not real and total BS. I found a better deal at Travelocity.com, which saved me about $150 on a four (4) night stay at Cancun, same hotel, same dates, exactly same room and after sending Booking.com the reservation proof and screen capture and even copy of the email sent by Travelocity they refused to match. So I immediately canceled Booking.com and kept my Travelocity reservation. Be very careful when reserving with Booking.com, as they have terrible customer service and do not honor their "Price Match Guarantee".

I wasted a full day in a very short vacation to Egypt fixing a problem that booking.com created for me. I booked Mayfair Nile Cruise on Jan.19-22/2018 in Aswan, but Booking.com mislead us confirming location is Luxor for our 3 bookings. We bought 6 flight tickets as Cairo-Luxor & Aswan-Cairo because I relied on booking.com confirmation.

I have been using Booking.com for several years and was basically pretty satisfied with the service. But the last few months I have been traveling a lot and I have found that what Booking.com represents on their website is not actually what the property is like. Far from it. I have written several unfavorable reviews about the places that I have stayed booked through Booking.com. I got confirmation that my reviews were posted and I did see my reviews however when I went back several days later none of my reviews are there.

I stayed in a hotel booked through Booking.com. I booked 8-day stay, however, since hot water does not run more than 5 minutes, I left the second day. However, the property management and Booking.com still insist me paying the full amount for 8-day stay. I tried to reason with a supervisor/manager for 3 times, Booking.com agents refused my requests.

I need to make a formal complaint. Becky ** is completely incompetent and Jeffrey refused to allow me to speak to a manager after I asked to speak to one 6 times. I finally ended our call because of these issues! :(

I booked a week at a Wyndham hotel in Disney Florida through Booking.com. On the booking page it clearly stated that the local taxes would be due for payment on arrival at the hotel; the booking company took a healthy deposit and confirmed the room. This was 5 months before my scheduled visit. With a couple of days of the booking I noticed that the Wyndham hotel had taken all of the tax money out of my debit card, I contacted Booking.com immediately to get the money returned. Booking.com stated that the hotel could withdraw the balance of the money at any time and they refused to give any assistance in getting the money back even though I had never given them permission to pass my card on to Wyndham.

Won’t ever use them again. Hotel bookings are hit and miss - they don’t care if the room turns out a ** and the hotel balks and says you still have to pay - refused to intervene and support us. Never again, our holiday was ruined.

I used Booking.com to book a hotel in Savannah, GA. On their site, the hotel had good reviews and it looked great in their pictures. Not only that, there were “live” popups saying things like “10 people looking at this hotel right now! Only one room left at this rate, book now!” So yes, I (stupidly) felt like I needed to act fast and went ahead and booked the room without really looking into the hotel. Big mistake. I went to map directions on Google and lo and behold, the reviews on there were much worse. Multiple people complained of mold in the rooms and it generally being dirty and musty. Plus loud 24/7 construction literally next door that makes getting to the hotel difficult. So I panicked and called booking.com immediately to cancel.

I booked a unit through them in DC for July 2018. On the site it says only need a card to hold unit but you will pay at the property and can pay with a different payment method at check-in. Four days after booking I received an email from them advising they were unable to process a payment. I asked why they were attempting a payment and what's the amount, they said it was just to make sure the card is valid and amount would be returned to me. This made no sense as it contradicts the payment details on their site. The person responding to me in email was very rude and got mad because I kept asking what's the amount they are attempting to process so he sent me a cancellation email pretending it came from the owner.

Booking.com are no more than common thieves.The company should be folded. They mislead me into believing that a cancellation was absolutely free of charge and then took money for a deposit off my credit card. Common thieving conmen should be charged for theft and called to account. CLOSE THEM DOWN!

I am a genius member of Booking.com and I have booked almost all of my holidays through their website. In Summer of 2017 I booked a room in a ski resort during New Years. After booking the room, the person who was in charge of hotel wrote me a private message saying they have no more rooms available. I contacted customer support of Booking.com and they said they will contact the owner of the hotel. If they really have no room, they will try to find a solution for me. Since the owner said that he has no rooms, customer support called me and gave me another website where they found for the exact same period a free room.

Completely rip-off and wrong advertisement, never had a good experience with them! The photos they post from the hotels are very different than actual facility. The information they release in booking is totally tempting and what you pay at the end is not really value of the service you get, they put the extra service fee and tax in a small font on purpose, they hide the conversion currency info and you end up with a big bill at the end. I had few experiences with them in Barcelona, La Fortuna, Costa Rica and I totally felt I was ripped off and the customer service never agreed to reimburse me. Try any other agencies but them!

It isn't just the customers that have to deal with these scumbags at Booking.com. I can tell you it's no different dealing with them as a property owner. After months of terrible experience after terrible experience, I decided to pull the plug and sever my relationship with Booking.com. In doing so, I stumbled upon review after review from customers like you guys detailing epic failures by this fraudulent company. I'm ashamed to have ever been associated with them.

Be aware with Booking.com. In September I booked hotel in Malta called Seashells Resort, in September after couple of days they sent me email saying that my credit card is invalid and I need to give other card details in next 24 hours, so I thought my card is not valid and booking will automatically cancelled! We booked other hotel from my wife’s card and forgot about this booking! In January we went on holidays to Malta and there is missing 240€ from my account reserved by Seashells resort. I contacted Booking.com. They say this is no show fee from hotel and I can't get a refund! They send me e mail saying that my card is not valid, after 4 months they just took money from it! Very nice holidays, I paid for 2 hotels and in 4 months time not a single email from them about credit card details. Don't use Booking.com. You may lose your money.

I booked a family holiday to the USA in April 2017 for a white Christmas and due to unforeseen family circumstances I had to cancel. I had booked two rooms at The Landing Resort and Spa in Lake Tahoe. I paid a deposit of $800+ dollars. Of course, with the Australian dollar to US dollar it was quite expensive. I cancelled both rooms on the 31st July. On the 15th August I received a refund for one of the rooms. I had to chase the refund for the other room which followed a few weeks later. All was good until I received my credit card statement and on the 27th December, I was charged $3,378.00 for one of the rooms and was charged an international fee of $110.00. After a small panic I contacted Booking.com and The Landing Resort and Spa to see what had happened. At the moment after numerous emails, Booking.com are saying it is the resort's fault and the resort is saying it is Booking.com's fault. Needless, to say it's not my fault!!

Booking... OMG, there is too many things to say about them. Liar, thieves, not polite, not respectful, they never assume their mistakes and their conditions are always going one way, their way. Commission is abusive, totally abusive. More you pay, more you will be in front of their listings. In Indonesia, their service is the poorest. Worldwide probably, corruption, no customer service, not respectful staff, arrogant and they are never responsible for anything. It's a real and sad monopoly, those one how are making the world unfair. Their website is full of lies also if you're a customers... They try to trick you with some "live" comments, wrong, all wrong... People need to know about it.

They charged me more than $250 for Nita Lake Lodge in Whistler and refused to do anything about it where I called and made a complaint, I spent an hour on the phone, they documented it and then the higher up representative just emailed me curtly and form email and that was it! Atrocious! The whole point is to save money! I will NEVER use them again!

Free Cancellation with a catch- I booked a trip that had "Free Cancellation Guaranteed" on Booking.com. I found a much better deal before the deadline so I cancelled. I received my deposit back, however, it was a lot less than the original deposited amount. When I booked it, I paid in Canadian dollars (CDN) for a hotel in the USA (LV) just like the Booking.com website quoted. When they reimbursed me, they reduced the amount because they paid me back in USD currency. Because of the strength in the USD weakened, I am left holding the difference.

Spoiled my Holidays by Booking Zara Resort-Lonavala through Booking.com. I have booked this property through Booking.Com ref. no **. I have checked in this property on Jan 18 at about 11.30 AM. The torture started from 12 noon up to 5.30 when they did not operate the AC due to power cut. During these hours the temp. is high and you need AC. The main reason for not operation of Genset was, very less occupancy on that day. So they did not want to waste fuel. I have even informed to Booking.Com but they did not solved my problem.

Dirty, smelling room due to up room toilets leaking and sewage canal flowing nearby, AC not working, shower not working. Booking.com rates this hotel as 6.8 /10, But takes no responsibility for such pathetic condition, On reporting matter, quick mail is sent for nonshow at hotel. On again contact for cancelling booking for next day, one day time taken for asking me go here and there and ultimately no money refunded. Booking.com takes GST tax for booking from hotel owner and do not takes responsibility for refund. Trying a legal option.This post is for awareness to other people so that they get alerted while dealing with this site.

Checked in with my reservation. When entering room I find that items listed about the room a false. No mini bar in the room. No robe in the room. No slippers in the room. Called the front desk of this well known San Francisco hotel to find out there are no longer mini bars in the room for a while. There are no slippers as stated by booking.com. The robes were brought to the room after asking for them. This is suppose to be a four star hotel. Booking.com needs to verify what they state on their website because it is not true. I paid for things I did not receive that were posted on my reservation.

I was choosing to book a hotel room with Agoda or Booking.com. But I chose Booking 'cause I was tricked to believing it was cheaper but only when I gave all my credit card details and the charge was finally made, was when I was told the actual pricing including the taxes which they would already have known beforehand. I am so upset! Don't ever use BOOKING.COM. BAD. BAD. BAD. Bitter aftertaste. It's not much more than I am paying but I feel cheated!

Don Miguel 1 Benidorm - Dirty apartment... wrote a very bad review. Warning other visitors to this apartment. Complained to Booking.com but got nowhere!!! And my review seems to have disappeared from the site. Have asked Booking.com. Why as yet no reply... Advice. Book direct, easy. But use their site to look at apartments or hotels???

I cancelled a booking on their site which showed it was free to do so. I was still charged for the room. Booking.com were not interested and I didn't get a refund. I will never use this company again. I was directed to them from Trivago.

Booking.com use deception and lies in their information regularly. They took funds from our account without authorization. When we complained about it the fellow from Grand Rapids Michigan who works for Booking.com said that they were wrong and that this should never have happened. We were stranded with this fraudulent company. DO NOT USE BOOKING.COM. When we sent them the proof of their fraud and theft they tried to blame the hotel. It was not the hotel who took the money. It was booking.com as it was their website. A bunch of liars at booking.com.

Two times I booked a hotel through booking.com. Was a bad experience and they had no support. Last November booked a room on the Oregon Coast for Thanksgiving weekend. Booked it 3 months in advance. Got there and the room was nothing like in the photos. No oven or any cooking devices or ocean view. Hotel said I could cancel with no charge but what would you do 220 miles from home. No other hotels available. 2nd time booked 4 months in advance 7 night stay in Cabo San Lucas for February 2018. Just got email the place no longer wants to rent their unit. WTF? 30 days out now. There is nothing else left on beach from that week... Using this site has spoiled my trips 2 out of the 2 times I have used them. Sure good rates they show but after what I said they DO NOT DELIVER.

I Booked a reservation at the Hotel Bahia Taitza for Jan 13-20th and then realized I had put in the wrong dates so I changed it to Jan 9-13, they gave me a second confirmation number, which I assumed was the new confirmation number as the last booking should have been automatically cancelled when I changed the dates. After all this I realized I had the wrong 'San Jose' and cancelled the entire thing. When I checked my Visa I saw a charge of $561.72 for this hotel even though I already cancelled everything.

I booked 2 rooms in a hotel in Belgium for 3 adults and 3 children, which was clearly stated on the booking confirmation. On arrival at hotel the rooms were double rooms, which they rectified by putting camp beds in for the children. On check out they had made a charge of 120 euros for extra beds, which I disputed but had to pay so we could go to catch ferry. I emailed Booking.com 5 times but they did not respond. I phoned them and was told I should have read hotel brochure about rooms - why would I need to do that when I had written confirmation from Booking.com the rooms would accommodate 3 adults and 3 children! They were extremely unhelpful and I would never use them again. Would have been much simpler to deal with hotel direct.

They very disloyal and not accurate - I’ve book a trip 5 months in advance. Book a 3 bedroom townhouse on 1445 Retreat Circle Davenport FL which states, "Put a card on file to hold your room and pay at property," so they told us that they tried to contact us about a deposit 3 months prior to the date after we were already sitting at the property waiting on the phone for an hour waiting on to be told, "Sorry your room were resold and we are sorry. What we can do is find you another room," and if it’s more expensive they will pay the difference. The catch to that is they wanted us to pay almost $800 for a room and they will pay like $480 something but they want us to pay the whole $800 then they will reimburse us the $480 which we have done nothing wrong. Our room should have never been resold without us knowing then said they email us trying to get a payment. No email. I very sicken with Booking.com also this property.

Driving across the state to drop my son off at boot camp and since we had 3 weeks to buy a list of items close to $1000, I'm low on cash. I booked a room thru Booking.com for the first AND last time. My room total, tax & all was 129$ but when I arrived my total was $151. Front desk told me to contact Booking.com and when I did they sent me an email changing the price to 148$... I'm sorry but it's crap. I'm a single mom across state. Packed food even. No money to spare and I get ripped off. Driving 6 hours over at 1 am in snow, doing the classes for my son for 8 hours and driving 6 hours back on no sleep last weekend was easier than this BS!!!

Both the Hotel (Hotel Whitcomb San Francisco) and Booking.com are involved in this and overcharged us 4 times the going rate for $139 to $158 a night, billing us $595 a night. Neither the Hotel or Booking.Com will do anything to assist. The Hotel says we had a King Suite which maxes out at $499 which we did not, it was small room with barely enough room to get around the bed. These guys are crooks of the worst kind.

You better off save money at the company website instead of using Booking.com. I book to stay at Pelican Hill Resort in Newport beach Calif. And cost 2204.54. When I use Booking.com, it cost 2453.62.

I have made a hotel reservation through Booking.com. I was emailed itinerary which stated to pay hotel upon checkout. When I got to the hotel after driving 13 hours I was told Super 8 does not honor that reservation so I contacted Booking.com which said to take it up with Super 8. So I was giving misleading information, false advertisement, bad management and no one on both ends could resolve my problem. Do not use Booking.com.

When my family travel to Paris in last Christmas, I decide to take a short trip visiting Belgium, we arrive at the evening and try to book a hotel for the night, but found my Paris phone do not work at Belgium, so I went to McDonald's restaurant using their wifi to book a hotel through booking.com. When we arrived the address that list on booking.com as Royal Suite Botanique, we found no hotel business sign, neither reception, look more like a resident or apartment, door was closed, I press the button at the door speaker, the other side response said they are not hotel. I wanted to contact booking.com but my phone was not working at Belgium.

Westerdok 692, 6 Leliendaalstraat. Appalling stay. Owner lives above with shared entrance, therefore no privacy, basically staying in someone's lounge!! Detached smoke alarms no intercom etc, blocked entryway, badly converted flat. On the second night he deliberately locked us out (left his key in the lock), we heard yelling and screaming from him, with crying children running around. On the third night he threw us out without notice and refused to give us our money back, because he lied to Booking.com and said the apartment was for 5 when it was only for 4 people. Avoid at all costs. Couldn't leave a review on Booking.com because we had to cancel the booking to find other accommodation.

Lies and lies. Pay later is crap. You almost always pay BEFORE. For me is always the same history. They sat. NO BEING CHARGE and you check your BANK and always you have a bad surprise. THEY OVER CHARGE YOU. Dishonest company. I look for other options. Also Expedia are Dishonest. So I check for others options.

I booked a room through Booking.com for 5 days. Due to serious illness, we had to leave after two nights. The hotel was very sympathetic but said since I had booked through Booking.com, I would have to contact them for a refund of the unused nights. I have tried everything I could think of but found no way to contact these people. The "contact us" field on their website goes nowhere, there is no phone listed and no email address. DO NOT USE THIS SITE.

I booked the Pendry hotel in advance for Comic Con 2018 on January 3rd, 2018. I received an email on January 8th from Booking.com that my reservation was canceled because the "hotel is no longer able to honour this reservation, and accommodate you during your stay." My deposit was refunded. When I called the hotel they have stated they were fully booked and Booking.com should have never opened up availability. When I call Booking.com and spoke with a manager Cory, he basically said it wasn't their fault and it was the hotel's fault since they were the ones that sent them a link of availability. He said to work with the hotel. Booking.com has poor customer service, they don't want to admit they are at fault, and won't help out and work accommodations when it's their fault.

Been using Booking.com for my business trips. Recently made a 'Free Cancellation' booking with Artisan Boutique Hotel in Hanoi. Noticed my credit card got charged USD245. The booking policy says it's temporary. After 1 month I realized that they did not reverse the charge. Called Booking.com. Hotel reverse the charge in USD and I suffered an exchange rate loss of MYR64 (USD15). Raised a complaint to Booking.com. No response. I'm now not a fan anymore.

Looking for a flight to plans Spain I found a number of cheap flights. When I tried to book the flight it was sold out. After 5 times I saw the flights back online. I did find a flight. At about $200 more. The flight ITINERARY was outstanding. Was told the flight was free cancellation. Wrong. I was not able to make the flight. 3 month before. And was told it was only free cancellation for 24 hours after perched. To make a very long story short Booking.com is less than truthful. Very disappointed.

We booked a hotel in Morroco week ago and they just messaged us the day before arrival while we were traveling that they will not accommodate us. Booking.com is not responding. Properties on Booking.com are very unreliable and Booking.com does not respond.

I really don't know how this company grow so big with those awful services! I tried 2 times to book a hotel through Booking and it was a disaster, the 1st one because they gave me wrong information about hotel and I finally contact the hotel receptionist who helped me. thank God and the 2nd one because we didn't have all comforts that the hotel was providing because we had a reservation through Booking! Which as we have been told later charge the hotel 20% commission and treat hotels badly so hotels treat badly us! Never again Booking.com.

The booking was not honored by the Sheraton Gateway hotel at LAX. They did not recognize the booking number. My guests had to pay more money for a room when they got there. This was a big embarrassment for me and I will have no choice but to refrain from using your services in the future. Please make sure that my account is reimbursed for the charges immediately.

Don't use Booking.com! You can not deal with the hotel if you want anything. Most hotels let you cancel 24 hours in advance unless otherwise noted. Not if you reserve with booking.com. Then, you have to go through them...and they are located in Amsterdam!!! They provide an international phone number. After calling 3 different numbers and being on hold 3 times, I was told that even though it was 24 hours in advance and I had a good reason for cancelling, I was going to be charged for 1 night. If you value your sanity and time, DO NOT use booking.com. It is not worth it! PS Finally got a rep to remove the penalty fee (I thought). But she said I would receive an email noting that. It's been 2 hours... No email!

I booked a room in Vegas through Southwest later finding out that they use booking.com. When I originally booked the room it was for $782.32 which included the destination fee. I received an email stating that the amount was $887.27 but they billed me for $782.32. Why you bill for $782.32 if it should have been $887.27 and it states that the destination fee is included so you should have charged me $887.27. I have booked through several third party and never had this issue. The price you have is the locked in price and that is how it should be. The only additional charges that I should get once I arrive to the hotel is the accidental fee hold. THAT'S IT!!!

I booked a hotel room with Booking.com yesterday, I found out today that the exactly the same room is £60 cheaper through the hotel's website. I have asked them (booking.com) to price match but they have refused because the hotel it's booked with won't cover the cost! Hello, it's not the hotel that has the price match promise it's you Booking.com! Obviously won't be using them again. They have an online system also for price matching which doesn't work just to add to the pain!

I am thoroughly disappointed with the Sunroute Plaza Hotel at Maihama (Tokyo Disneyland). I did this booking for 2 adults and 1 9 years old child. When I reach the hotel I was told that booking for child was not done and I had to pay 7500 yen extra plus 1000 yen for the child's breakfast on top of 95000 yen I paid for just two days stay. How come your system doesn't realize this simple filter. Didn't face this issue on other hotels I booked through your app for my recent Tokyo Trip.

They double booked me and then were totally unprepared to help when the hotel wanted payment for two rooms when we only used one. While they sent an email saying how valuable we were they did zero to help.

The night before I traveled I called the hotel to book a taxi and I discover that my reservation did not go through. I called Booking.com and they were not able to help me. I had an awful experience and I will never use this website again.

I booked a family room in Shogun Guest House CE - 32, SALT LAKE, SECTOR I, NEAR CITY CENTER//NEAR BSNL, Kolkata, 700064, India. Very bad experience during stay in the guest house. No one come to clean the room during stay. Room service is very bad. Breakfast included which was very poor quality. Last day is on 30.12.2017. Final settlement I want to pay through card but hotel manager was demanded payment by cash. I paid cash and demand cash receipt but the manager refused to give any type of receipt and saying, "You booked the hotel through Booking.com. Receipt will be given by Booking.com." When I insist for receipt he and his staff misbehaved and threatened. No reception received till now from Booking.com. Really very bad experience though Booking.com and I would like to suggest the Shogun Guest House is not fit for stay to anyone.

I booked a hotel room through Booking.com and it was the last hotel with a poolside room. My kids were super excited! Arrived at hotel to find out it is not poolside and the hotel had all those rooms booked so they couldnt do anything about it and they felt so bad. Not the hotels fault at all. Called Booking.com customer service and because the hotel was already booked for their poolside rooms they did nothing about it. I specifically wanted that kind of room and would have booked through a different hotel if they didnt have a poolside available. I was not offered a discount, a coupon for further hotel stays, any explanation on why this happened, or any accountability from the company. Thanks a lot Booking.com for all your help, I will definitely make sure I write several reviews and spread the word on how poorly this company is and their customer service.

I booked a car on booking.com for Dallas airport pick-up. I had my printed confirmation with me however the rental company, ADVANTAGE RENT-A-CAR would not honor that price and I ended up paying almost $200.00 more than expected for a 6 day rental. I will not ever book anything with booking.com as it appears they quote a low rate to get you to reserve thru them and then the service provider won't honor their prices. Ripped Off Again.

We used booking.com to book our anniversary vacation in Niagara Falls a couple years ago. Up till a couple hours before we checked into the hotel booking.com was sending my husband email saying that our booking was not confirmed because they had the wrong credit card information. Even though they say that the credit card is used just to hold the reservation and it won’t be charged we were planning to use a different form of payment and they were trying to take it out of the payment to hold the reservation.

I've been using Booking.com for years now and have booked through them several times a month. Recently their service standards have lowered. As for this instance, I've booked an apartment and the host did not respond to any of my messages or calls. I called booking.com customer service 4 times, every next agent promised to call back in a few minutes but they didn't. It took over 3 hours just to convince them to cancel my booking and make a full refund (So one day of my vacation spoiled. Thanks to them). Otherwise I could not cancel online without losing all my money. I'm very disappointed by their service and I look forward to take my money elsewhere, to someone that doesn't waste my time.

Booked a nice room at Seattle Hilton. Pictures and prices reflected a spa tub/luxury bathroom. I paid extra for a large tub in a King room. Luckily I called Hilton to comfirm, was told by manager and 3 other front desk people said that NO luxury tubs exist in King rooms. Went back and forth w/ Booking.com, they keep sending the same message, that our room is reserved. We told them and Hilton multiple times that we would not take that room as we specifically needed a King w/ a large tub as we booked. Booking.com took $$ out of our bank account and will not refund. Will never use Booking.com again.

I always book my hotels through booking.com, however this time around I booked a beautiful home in South Lake Tahoe. When I booked it; payment was due upon arrival. However the "property owner" demanded a deposit to keep my date. I called booking.com asked if that was necessary. They stated it was not within the contract. I did not have to pay. But if that was what the property owner's policy was I would be fine anyway because I booked it through booking.com. The owner stated the deposit was necessary because many people were booking her property and not showing up, with no cancellation. The "owner" emailed me what looked like a legit contract with all the details to her home and another email to send over the deposit to her account with her info. Long story short booking.com called me about month after I had booked this place and said they were no longer affiliated with this property and didn't give a reason why.

I have read thousands of reports against Booking.com - so why is no one investigating this company? I tried to get their best price guarantee and they refused - stating I booked a room with a "full bed" not a "queen bed" and I said to them my printed receipt they sent me said "Deluxe Queen Suite" so why would a full bed be in a queen suite? Also they charge a lot of hidden fees that make absolutely no sense. Why would the hotel charge $95 less than booking.com - total price with taxes - and then booking.com says they won't honor the best price guarantee? This place is clearly a scam. After reading several people's complaints I am worried about a cancellation I had made at another hotel on this trip. They said it was cancelled but now I am worried what my credit bill looks like... best recommendation - DO NOT USE THIS COMPANY EVER!

The reason why I write this experience is that I booked holiday accommodation from 22-29 December at 11 Dunes in Umhlanga Durban, South Africa. I booked this in advance. Umhlanga Vacations handled this booking. I received an invoice and I paid the deposit (50%) and a few days later the full amount. On Monday the 18th of December 2017 I wrote an email asking Umhlanga Vacations where I can get my keys for the holiday. Umhlanga Vacations then replied that I can get my keys at Umdloti. My holiday accommodation was changed from 11 Dunes in Umhlanga to 17 Cascades in Umdloti, I was never asked about this nor informed. I told Umhlanga Vacations this is not on. I don't want to stay at Umdloti. Umdloti is a far cheaper place than Umhlanga and we stay every year at Umhlanga.

4 months prior to my date of stay, I made reservation for 3 days at a hotel that included 3 days of breakfasts. A few weeks BEFORE the stay I received an email stating that there was a mistake by the computers when I made the reservation and that the three days at the hotel would now cost 62 more than the original reservation said. Got to the hotel and the breakfasts were NOT included and I was told to contact booking.com. After 3 months of phone calls and emails and receipts sent, booking.com refused to pay the cost of the breakfasts, this even after a customer service rep told me that if I mailed in the credit card statement and receipts!!! DO NOT USE BOOKING.COM. It's a total SCAM!!!

I used booking.com for the last 5 hotel stays I had in the past 3 weeks. All was fine until the last hotel stay which was in a bed and breakfast which was poorly advertised as non-smoking. IT was far from the truth. The entire house reeked of smoke. I paid cash for a 2 night stay and could NOT stay there more than an hour due to the intense smoke smell in the entire house including the room I was staying in. I COULD NOT physically stay the night because my husband and I were physically ill from the smell.

We booked a service apartment with Booking.com and had to cancel as my granddad passed away. It was a nightmare getting the booking sorted out with them. Requested for cancellation and provided the death certificate but they refused to help. Spent hours and hours together on the phone and finally two weeks later got a credit voucher. The credit voucher is valid till next year. Called booking.com to get the process started again and been advised that they no longer deal with them. I can’t get through to the apartment via email/phone. Spoke to Booking.com to get help as I did initial booking through them. There was one sensible person who advised to send the voucher to them and he will callback. He never did.

When I booked a hotel recently Booking.com showed a price captioned “you will pay the hotel £**”. I took that to be the total price, but hidden taxes, fees and charges added an extra 20% over £300 to my bill. I realise now that I should have read the small print, but their headline reassurance pulled the wool right over my eyes. I really don’t think this should be allowed.

When I'm booking.com booked a room at the Howard Johnson Inn & Suites in Kissimmee Florida. The pictures they showed online for the rooms I was trying to get show The Kitchen and a nice big room but when I checked in they put me and my handicapped wife 2 flights of stairs up on the second floor and then when I complained they gave me another room on the main floor which turned out to have bugs.

I booked with Booking.com for a three day's stay at Caribbean Villas in Trinidad and Tobago. I canceled my reservation, within the permitted cancellation period for full refund. I noticed on my banking statement that, in addition to being charge extra, the hotel's information did not match where I booked. Instead, the hotel was listed Newhall Lodge.

I made a reservation with Booking.com for a one night stay at one of their supported properties. There had been some mention of a possible snowstorm coming into our area and it arrived. I called the property to cancel our reservations, but they told me that I had made the reservation through booking.com so I needed to cancel this thru them. I then went to the booking.com website to notify them of my need to cancel this reservation because of this snowstorm and guess what there is nothing on their website that I could find that would let me cancel this reservation.

After accidentally reserving a room for the wrong night, I immediately tried over and over to cancel my nonrefundable room. I called 5 times and sent 5 emails but got no response. I kept trying the next few days and a few days later FINALLY got a hold of someone. They were no help and told me that if I had tried to contact them earlier then I could’ve cancelled my room (although I tried to contact within minutes of my reservation) so after blaming it on me they called the hotel and said it was the hotel that wasn’t letting me cancel it.

Booking.com ruined my Christmas. My husband and I go to Panama City Beach every year for Christmas. My husband went through booking.com and reserved a condo for the week after Christmas. He booked it on October 16, 2017. Today, Christmas EVE they send us an email that they overbooked the condo. Just like that, our vacation is over. Do not use this service.

Never ever wrote before on any reviews, however this would be the very first on how unethical and lousy company booking.com was. Has been a frequent user on Booking.com. As usual got a booking and was booked under free cancellation. To my dismay, the cancellation fees was applied and no notification was informed. Called into the customer service department and seek clarification, however, the service agent Ms ** was very unprofessional and challenged customer to write into media press as we wished.

Book the hotel room on Booking.com. Evidently put the wrong date on the booking. When I got to the hotel they had no reservation on the books so I end up getting a room paying with my credit card. That same night went to Booking.com website. Cancelled my reservation. Got a cancellation email confirmation. Well come a month later I get another charge for two rooms for that night I originally put in a reservation for. I called the hotel. They said they never got a cancellation notice from Booking.com. Called Booking.com. Spoke with the representative. She tried to call the hotel to get them to cancel it. Course the guy said he couldn't do it. He got to speak to the owner who never answers his phone conveniently. So I called the hotel. They said I got to call Booking.com to cancel it. Booking.com says that can't do nothing about it. I got to call the hotel to cancel it. One is playing off the other. I think it's just a total scam. This is what they do.

I wonder how such big organisation do such fraudulent activity. They hike the prices. I have paid the most hiked up prices in a extremely low season in a poor quality hotel. Booking.com takes more than 30% in commission for deceiving people. It’s unbelievable & honestly stay away from Booking.com. Paid more than £100 per night for a room that cost to other people booking directly or thru other channel a max of £35. I wrote several emails to the hotel for guidance and no reply.

So tried to cancel before the date given ("free" booking thru 11:59 12/17). Today checked and the booking.com site says if I cancel, have to pay one night's fee. Lied on their website initially and not holding to it. And they print on their site info hotel gives them, which is often inaccurate -- and they don't verify info hotel gives them. Used them twice before and was satisfied -- had not problems. Most recent trip I've booked, they've lied about cancellation dates you have to cancel reservations -- i.e. -- booked a reservation for Miami that said you could cancel up thru 11:59 Dec 17. Went to do so, and now I'm charged a cancellation fee. Consumer Affairs should investigate their claims on their booking site and do us all a favor.

I landed in Budapest at 7 pm and received a text from an unknown number about my booking, giving me an updated address. As I am a savvy world traveler, I called the number because this did not add up. I spoke with a woman and explained that Booking.com would have to contact me with any changes since I booked with them. The call disconnected and I was not called or texted back by this number.

The site stated taxes included and gave a specific price for cleaning. I confirmed booking at that price. Shortly after I received my confirmation email. The taxes were then tacked on and a cleaning price went from $65 to $160, the price went up by almost $400. The site also said cancellation was an option up to 2 weeks before, at no cost. Once I got my confirmation email it stated I had to cancel two months before to receive a refund. I ended up cancelling my reservation and booking elsewhere.

My husband and I travel a lot and always have used Booking.com for years, and usually had a fine experience. This summer booking.com somehow changed the dates on us while booking hotel rooms, in a very sneaky way where you have no idea. Instead of meeting us halfway or giving us our money back since, we literally booked a hotel room for that evening, and then unknowingly booked another one for the same night, so we didn't use the service at all, they charged us anyway and were not helpful at all. We have used booking.com for years, have spend thousands of dollars, and have just lost a customer!

I reserved a room for a week, 5 months in advance and cancelled it a week later due to medical issues only to be charged half the weekly price. WTH?! No one returned my calls or my emails. I will now contact my credit card company and dispute the charges! This company is a SCAM!!

When I reserved a room, I chose pay at property with the option to cancel free up until the day before my stay. When my confirmation came thru, it said the hotel MAY charge my card anytime, and free cancellation was not available for this property! If I cancel I would be charged $142. The hotel stay is $162... So then the next week there is a charge on my account for the hotel charged my account. When I called the property, they said they didnt do it. I would have to get ahold of Booking com. When I got ahold of Booking.com, they said they didnt do it and I should get ahold of the hotel AND I should have read my confirmation!! Total bait and switch. Total ** if you ask me... Never again. Will never recommend this website to anyone. As a matter of fact I will discourage anyone from using it!

I've never booked through them, but received a confirmation email for another booking. The hotel that was booked was useless, and I spent hours trying to deal with Booking.com. They hung up on me twice. The third guy was more helpful and assured me that it is not my credit card that was used, but there was nothing they could do to change the booking. Are you kidding me? Scam scam scam sounds like.

I used Booking.com to reserve a hotel in Columbus Oh, then someone told me the hotel was next to a strip club. When I tried to cancel the reservation, on the same day I made it, I was told I was going to be charged the FULL amount of the reservation as a cancellation fee. Booking.com's website states no cancellation fees, but here’s a cancellation fee. When I tried to contact Booking.com I was told that the property management was the one trying to charge the enormous fee. When I contacted the Hotel directly I was informed that they had nothing to do with charging that cancellation fee, they didn’t even charge for cancellations as long as you canceled within one hour of check in and only a fraction of what Booking was trying to charge me!

This service is very poorly run. There is almost no way to contact anyone and if you get an email through - they blame the hotel. In my case - I booked a hotel in Austria but my credit card was declined. I received an email from Booking.com to that effect and within two hours I updated the credit card. They stated in the first email that I had 24 hours to do this and my reservation would remain confirmed for that amount of time. 90 minutes later they canceled my reservation after just stating that all was good, updated and re-confirmed. Of course the hotel was sold out at this point and I have no recourse except to bring legal action. Terrible service! Avoid at all costs!!!

I booked a room and was charged significantly more than on Airbnb for the same room. I clicked the link to request a price match refund and ended up at a FAQ page with no information. The Contact page and Customer Care links were also dead ends. I tried to leave a review and it wouldn't let me post.

"Booking yeah? No booking blaaah." We will never use Booking.com again, period. They arranged a rental car we were to drive to Florida and back (650 miles each way). However when we arrived to pick it up (Fri afternoon) we were told we had to sign up for it with a credit card. We don't use credit cards so we were screwed and had to use my power steering leaking 2005 Honda to drive Florida and back. I had to have the steering rack replaced within a week of our return--at least we made it. Booking.com never told us we had to have a credit card. I was surprised as we PREPAID 100% of the rental car bill on our VISA DEBIT CARD. Still didn't make a difference and the airport demanded a credit card.

I decided to book a hotel in Pátzcuaro, I have been in the best Western many times and it doesn’t cost more than 120 dollars. When I was on the website there was a note that it said I will pay in Mexican pesos when suddenly I got an email telling me that I will pay in dollars. I called immediately to let them know that there was a confusion and I needed cancel because I didn’t have the money in my account. I took a picture of that note and they didn’t cancel my booking. Worst and tricky company ever.

I will NEVER use this company again. They are total scammers and should be shut down. They are totally disgusting and I hope this review loses them a lot of money. I booked a hotel 8 months in advance of my travel and it came with FREE cancellation until January 2018. In November of 2017, I cancelled this reservation due to the problems with the hurricanes in the destination which meant the airport has been shut down. As I was WELL WITHIN THE FREE CANCELLATION PERIOD, I didn't think there would be any problem.

Booking.com does not back their customers AT ALL! I booked through them in June for a November stay. They took my money right away. When I contacted them with photos of the hotel and the deplorable conditions including black mold they refused a refund! We drove 5 1/2 hours to get to this hotel and their answer was I should've read the reviews! Book anywhere but booking.com! WORST experience EVER!

My wife found a hotel through this site. For three nights after booking with this site and printing out the reservation confirmation we wanted to change the reservation to arrive one day later and Booking.com was no help at all. They were going to charge us the full booking fee $290 and no cancellation no refunds so we asked Booking.com to see if we could cancel the first night or change it to another night and they wanted an additional $89 and to lose the first night. My wife called the property directly and talked to reservations and was able to get it changed. I never will use Booking.com again. Once they charge your credit card there is no refunds or changes. You are better booking with the hotel directly. You do not need Booking.com ever. Also they said the hotel cost $290 but charged my credit card for $323 so not all fees are disclosed. Never ever use Booking.com. Never!!!

This is totally ** site to book your vacation. DO NOT TRUST THEM WITH MONEY. Once you book your vacation from Booking.com, they don't even take responsibility of anything after that because all they have is YOUR CREDIT CARD information. WORST customer service experience EVER. I requested cancellation with more than 3 days notice and they still charged me and didn’t even respond back to me. THIS makes me feel very bad about online booking sites. Due to this ridiculous experience, I would highly suggest you all not to book from Booking.com. THIS IS THE TEAM OF THIEF.

I would have given it a less than one star if option is available. I booked a room through Bookings.com for a hotel in San Antonio. The site had a "free and cancel anytime" written. It asked for credit card number and indicated that no CVV is required because guests can pay at checking in. Well, my child got sick on travel day, I couldn't leave her with a babysitter. So, I cancelled and received a complete hassle free cancellation notice. Within minutes of my cancellation, my credit card was charged. I called Comfort Inn at (210) 495-5557 directly and was told I had to contact Bookings.com at (888) 850-3958. I did and was put on hold for about 35 minutes. I hanged up and called again, I was on hold again for another 20 minutes.

On November 19th we made reservations at Hollywood Celebrity Suite and decided to cancel the reservations on the same day because we could not be there. The money was taken out of my account on November 19th and not refunded back. I called Booking.com to get my refund back and they insisted that they will not refund my money back to my account because the booking was not cancelled 30-days prior to arrival. This is a SCAM of THIEVES stealing consumer's monies. This is absolutely unacceptable. They should be shut down!!!

I have booked 3 times using Booking.com and every time there is fine print - fine print that upcharges you when you arrive, fine print that doesn't allow you to make changes and fine print that tells you they charge your credit card and won't allow you to cancel. I can easily book directly with the hotel and then make changes or cancellations - why the heck would I use this site when I can't cancel or make changes? I had SURGERY scheduled and tried to explain the family emergency, even submitted documentation to prove and they still charged me for the full stay - ridiculous! Stay FAR AWAY.

Booked a room for a long weekend in February 2018, 10 months in advance of the date. According to the booking if I canceled before January 23rd 2018 I would not be charged a cancellation fee. I have the screenshots from the booking as proof. I canceled in October of 2017 or at least attempted. I received an email from them stating they would try to cancel my reservation but I would be charged a fee but they would try to reach an agreement that would be amicable and if I had an issue to contact the hotel.

Received email stating that my reservation had been cancelled, which I booked 4 months in advance for Christmas vacation with my family. When I spoke with Booking.com they stated that the hotel dropped their contract and closed their doors. I asked about relocating. I was told that they were not relocating at this time due to hotel closing. The customer service lady told me that she would send a link too so I could try and book another hotel on my own and that she could not help with booking at this time.

Booked at Charing Cross Guest House in Glasgow through Booking.com in August. We arrived to find room nothing like photos on site. The room was HORRIBLE, small and pokey, broken furniture, moldy bathroom. We left asap - this room was “not as described” on Booking.com. $730.72 was withdraw that night before I could try to contact Booking.com. Had no luck with getting money back so far. I have tried chargeback with bank and had written and verbal conversation, and they stated under “Visa International Operational Regulations" they cannot take any action! A big loss for me.

This fake owners or managers have photos posted of real tourist building and address in Pattaya Thailand with super lower prices and no need to have a credit card to book the room. The problem is when you arrive to the front desk of the hotel or apartment they do not have your booking reservation info in their computer system. The front desk people tell you to call the number post in the booking reservation. This is totally illegal in any in other countries... is illegal to use photos of real hotel that are not under your name or under your management to rent rooms in that building. I do not understand how the real management of this places let this fake owner do business using their building name, photos, address, and more... did Booking.com understand that this type of commercial practices are not normal in any other country???

I have used Booking.com 3 times and I'm not going to use it anymore. In the end you will always more than they will tell you. Once we booked staying in Hilton and then we had to pay $100 more dollars than we have been told from Booking.com and when we asked the hotel crew why... They said that it is not their problem and this is the real price. And second time it was even more spooky because we stayed in motel where price for each night should be $69 then when I got the real receipt from motel for each night I noticed one night is charged $115 instead $69 so I asked them why one night is much more expensive and they said that they don't know and it's because I booked it through Booking.com and they can't do anything about it so I had to pay it.

We accept bookings through OTA's and Booking.com is one of them. They make 8 billion in revenue per year on the backs of hotel owners. They do not have a system in place that ensures a customer is a real customer. A booking can be made with a non-existent address, invalid credit card number, and out of service phone number. There are systems in place to validate credit card numbers and they can put this type of program into their systems. It is a known issue. It is approximately 2% of their gross sales so a mere $16,000,000 in lost sales to them but what is this to the small business owner. It's not an option to not work with these companies.

I booked a hotel stay for me and my husbands 10 year wedding anniversary getaway that we had planned since September, bought some concert tickets 6 months in advance, went to check in the hotel for the evening and the reservation was never in the system! Our evening was totally ruined! I will not ever use Booking.com again, and what is so sad the lady said this happens all the time! You should be ashamed of yourself for allowing people who rarely get to have getaways look forward to something that your company doesn't even reserve!

I exclusively used Booking.com for several years. Recently, they have published telephone numbers that do not connect at all, emails do not get responded to and advertised prices and terms dynamically change based on a different time zone thus deliberately making the unsuspecting customer to miss the deadline for cancellation minutes after one books! Very corrupt, scheming, insensitive and unresponsive company. I will never deal with Em ever again!

I had a conference to attend in Deltona Florida. Booking.com claimed my reservation was noncommittal. I gave them a day's notice when I canceled, and there were still 5 open rooms. They charged me $49 to cancel. I gave them a valid excuse and if they refund my money which should have been refunded in the first place, I will take this review down. If not, this is how they operate. Regardless, the Non-committal reservation is a fallacy.

I swear I never use a booking service when I make hotel reservations - I always make them directly with the specific hotel. However, I went online to book a specific hotel in the UK and for some reason (not my choice) my request was directed to this Booking.com which I was under the impression this specific hotel because it was in the UK and I was in the US. Used them. Two days after making the reservation, I realized this hotel was 25 miles from where I needed to be so I canceled the reservation. Unbeknownst to me Booking.com has a cancellation policy of charging you for the full stay ($900+ US) which had already been charged to my AMEX credit card the day I make the reservations??? Who does that??

I didn't know it was a no cancellation hotel when I reserved and paid for (Rodeway Inn on 3296 South Muskogee Avenue in Tahlequah, Oklahoma). We were recently in a car accident and we are still inundated with Harvey issues and asked the hotel if due to the circumstances if I could cancel. They wouldn't let me. I called Booking and they asked but no one would help whatsoever. I asked Booking why they even have No Cancellation Hotels and they said because you save 10%. I was like wow... I just got messed over a $109 to save 10%.

I made a reservation at the Warfield Hotel in San Francisco. This was work related travel, so I did not need anything fancy. Even by low standards, I could not stay in the hotel for more than one night. I travel a lot, and this was an unusually bad experience that Booking.com failed to address. Hotels like these should not be promoted by travel websites such as Booking.com. Here are the highlights of my experience at the Warfield Hotel, courtesy of Booking.com. I got to the hotel on Sunday night, and the surroundings were scary: lots of homeless people, and many were scattered on the sidewalks. The hotel door was locked. This raises serious security concerns, because, as a guest, you don’t have easy access to shelter if you are being harassed while walking to the hotel.

I arranged for accommodations in Mexico for three nights, expecting that the glowing review and description of the property was accurate. It was not. I contacted Booking.com and provided photos of the property and a description of our problems. I then wrote a review which was an honest appraisal of the property, which they did not publish. They purposefully misrepresent properties and make no effort to publish more honest reviews.

First couple times booking from here were awesome and went off without a hitch. Last 2 times, I guess I ran across some shady motels. First one wouldn’t call us back or even answer their phones. Wrote to Booking.com to try and help with the situation and didn’t even receive a response from them. Now I tried to book again. I’m trying to get in touch with the hotel (different from the first) and again, no response. I looked online to see if there is a different number I could try, and ran across some reviews saying the hotel was closed, but some are saying it isn’t. I feel like Booking.com should really keep up to date with these scamming motel/hotels. And hold them responsible for their lack of customer support. As they are losing business because of this. I will not be using this site again.

We booked a hotel in Maine, USA a month in advance and received a cancellation email telling us to book another hotel which is almost twice as expensive. It turned out all hotels were booked up during that weekend. What could tourists from another country do in such a situation. When we called to complain about the incident, we found that the response was very irresponsible. We were told that the supervisor has reviewed our case and the decision is final and there is no way you could petition the higher management. We will never use such untrustworthy and irresponsible services again.

I booked with them to stay at Emerald Shores Motel in Daytona, we had to check out a day early because of a death and we couldn't get a refund so I'm very dissatisfied with both Booking.com and Emerald Shores motel. I won't book with them again and won't never stay at the motel either.

When traveling, I don't usually make the reservations my DH does it. This week, I was looking for accommodation in Fez, Morocco and made the mistake of using Booking.com. They are totally misleading and made it look like you can cancel and/or change your reservation. In fact I had to make a change to the reservation and I get an email saying it is not possible to cancel or change my reservation without incurring an exorbitant fee – like $500.00! I emailed the hotel directly and they kindly took care of the problem. In this day and age, there's no reason to be getting scammed and ripped off like this – just email the hotel directly. I wish I had known to do that – would have saved probably 30% and a lot of potential aggravation.

I am extremely upset with Booking.com and will never use their site again. I feel the advertisement of the room I paid for was inaccurate. The pictures provided were extremely nice rooms, and it was labeled to have a whirlpool tub. It gave me the impression of a nice in-room whirlpool tub which I wanted for a romantic getaway with my husband for my 30th birthday. We get here and the room we were assigned is ugly, nothing like the pictures provided from Booking.com, and it's a joke what you consider a whirlpool tub. It's so tiny my 5 foot self can't comfortably sit in there. My expectations for my 30th birthday were crushed. To make it worse, there is no way to cancel, and I'm having to pay 185.00 for 1 night in this less than satisfactory place that is not what I expected at all. I decided I did not want to stay here after viewing the room, but because I used booking.com I have to because there it is nonrefundable.

We booked a weekend hotel 6 months in advance. Booking.com called us 10 minutes prior to check-in to tell us they canceled our reservation! And unfortunately the hotel booked our room to someone else. I will NEVER use them ever again! Awful customer service from some guy in Germany. Didn't show remorse or offer to help out in any way. DO NOT USE THIS COMPANY!

Booked a room for my husband who is working out of town, he gets to the hotel to be told there is no reservation for him, he's just out of luck and stranded in a new town after being dropped off here. I call Booking.com, they call the hotel, oh well. I will absolutely NEVER use this garbage site again!!

We recently booked an expensive hotel that claimed luxury and we ended up checked into a lousy old and rundown hotel. Booking.com has charged in advance with no cancellations policy. For 6 nights we were very unsatisfied and we have complaint and raised the issue to the hotel property. We then wanted to share the bad experience in Booking.com hotel reviews but they restricted to publish our reviews, they removed our reviews, the only reason given was inappropriate contain. We did not even use any harsh sentence, word by word written in a good manner for negative reviews of the property.

When asking for their help to get in touch with the accommodation I stayed at, they didn't even react. I wanted the accommodation to refund me part of the room price as there were very severe construction works going on and it was impossible to find rest. I have been Booking.com customer for many years but will now refrain from using them any longer as the quality of service has deteriorated recently. They also don't bother to publish client reviews.

I have made hotel reservations through Booking.com on many occasions. On a few occasions, I have had to contact customer service to deal with needs to cancel reservations - things like that. I have always been pleased with customer service, but nothing I really bragged about. I had an experience with customer service last night that I justifies written praise.

Booked Florida hotel room for romantic getaway for wifey and me that, before entering my CC, read "Ocean View"; there were no options shown for "Oceanfront". After CC entry, received email confirmation which read "Partial Ocean View". Cancelled booking only after much frustration, hassle, and calling the actual hotel a couple times. BEWARE!!!

I booked a 2 night break with Ola Azul Marabu in Benidorm for late January 2018. The headline price given was 50 euros so I went ahead and booked with my debit card details which are stored with Booking.com as I regularly use them. However when I checked my bank account a few days later I found that a further 42 euros had been added to the headline price given to me by Booking.com. When I checked the Booking.com website I noticed in small print at the end of the booking that the hotel adds 30 euros for cleaning the room and 6 euros per day for electricity.

I recently booked with Booking.com for a Christmas Holiday & the offer included the phrase "Dinner is included". Upon calling them and asking about the details of the dinner, they said it was a mistake from their end. They removed the phrase from the website & said that this phrase doesn't mean that dinner is included!! It only means that we get four $20 vouchers, in 4 different restaurants, each restaurant is $20. This means that instead of providing a dinner for 2 adults for 2 nights, we get a voucher for $20 total for 2 adults for only 1 night! They said that this is an error & that is what's included! Take it or leave it & lose all your booking money as this is a non-refundable deal!

Despite having confirmation of my cancellation they still took the full amount of the booking from my account. Some 3 months later I am still sending emails to resolve the situation. All I get back is a standard response which does not address the issues raised. The service you get when things go wrong is poor to say the least and I suspect they are hoping that I will give up on my claim by dragging it out. I have asked for someone to contact me but they never do. I will never use Booking.com again and would recommend people to use an alternative provider.

I booked a room at the Marriott for one night and supposed to be refundable once cancelled ahead of time. Instead they will tell you to email them and answer will be within 24-48 hours but if you want to cancel now they will charge you around $289. This is a consumer abuse and an advice to booking hotel or anything go straight to the airlines or hotels. This 3rd vendor is the worst and will surely take money from you.

Booked hotel reservation and received Confirmation for hotel with Booking.com. Went to hotel and they did not have reservation. They stated it was because I used... BOOKING.COM. I called Booking.com and they could not tell me why... Was up until 2 AM in the morning trying to find another hotel room because Booking.com and the hotel did NOT have reservation - NEVER AGAIN!

Worst part was that this hotel was featured by Booking.com as one of the best valued hotels for that week in the city of Pisa.

This weekend we were traveling to a hotel we'd booked over 7 months ago. The day before we were due to travel I had an e-mail directly from the accommodation saying they were preparing for our arrival and asking for the names of all guests. Just 4 hours later, less than 24 hours before we were due to check in, Booking.com e-mailed (NOTE - no phone call, only an e-mail) to advise that the hotel could no longer accommodate us due to maintenance work, and that they'd booked us into alternative accommodation which was about a 40 minute walk from the original one. I had to phone them to find out what was going on, they confirmed the booking had indeed been cancelled, but said it "wasn't their fault" because it was the hotel who'd made the cancellation and not them. I was furious and ended up having to pay way more in order to get somewhere in the area we needed to be.

I tried to booking hotel in Shanghai and found Booking.com provide double room with cheap price. It looks like a good deal so I made the reservation for that double room from Booking.com. After I arrived there, I only got a single room and price is just that room. I complained to them, they said they did nothing wrong because the price is right. So finally I realized Booking.com just send wrong information to me. Once I got there, the room price are not a great deal and you will no any choice there. I will never ever to trust Booking.com.

My story is too long but basically...they/Booking.com have no control over anything they handle. It is not worth risking parts of your trip and especially your money, to use them... I lost a Deluxe room with a kitchenette & ocean view- I had a confirmation and thru a series of unfortunate turns (like not turning my computer on for 1 day, broken right arm etc) in less than 24 hr. my room was gone and supposedly rented to someone else. So I panicked & reserved another--showed it to my daughter and she said no. So now I am paying $400.00 to cancel the room… Mind you this is not a 30 day before or even 60 day --this is 3 months before I even arrive there. I tried to clear this up calling both Mexico and Booking.com to no avail. 0 understanding & 0 power to help me. It was an awful experience. & Never choose a hotel that does not have some sorta grace period. If you have any problems you'll get no help from Booking.com.

Booking hotel which said breakfast included in luxury deal. Not included in confirmation so immediately contacted them. Very misleading as to terms of booking on printed confirmation. All confusing and got nowhere when I reported it to Booking.com and hotel. They just wanted more money for breakfast. Happy to cancel booking on principle and not use again!

Booking.com states that you can book reservation and place on hold and not have to pay until the check-in date. So the hotel that was chosen was confirmed by Booking.com that I did not have to pay until check-in day. Well guess what I received notification from not only my bank but the hotel saying that I needed to pay for my hotel rooms or rooms would be canceled. Even after the hotel canceling reservations due to nonpayment Booking.com kept sending me emails letting me know to not forget my check-in date and to remind me that there is no need to pay until check-in day. This company is a joke and will never use their services again.

We had drove 8 hours to our Destin Florida to get there and find out we was scammed through Booking.com by someone who has used their website to book us. We had nowhere to go and Booking.com didn't help us in no source of way. We had to end up getting somewhere else to stay with our vacation money which was awful. We called them and they were not nice about it at all. We was scammed out of lots of money and still have not got our money back yet. We ended up getting another house out of our own money. This just ruined things for us.

I booked a trip to Cope Island 2 hotel in NS, Canada. After I fly to Halifax and drived 6 hours arrived the first hotel I booked, I has been noticed that there is no room in next 2 days for my family and we can not find any room in whole island. The hotel said they noticed Booking.com 2 weeks ago that they has no room. Then we have to cancel our trip and drive back to Halifax City start from 10 pm to next 5 am.

The site is designed to trick customers into purchasing non-refundable items. When I cancelled my reservation, they went so far as to send an email saying "Your reservation has been successfully cancelled!" with no mention of the fact that they were keeping my money ON TOP of charging me a cancellation fee, but that is exactly what they did.

I would give zero stars if I could. I went on Booking.com to book a nice hotel for a birthday getaway 5 days ago, not knowing that it would get screwed up. After booking a nice hotel I have stayed at multiple times, I did not view my confirmation receipt right away because I double checked everything when I booked it and assumed it would still say the correct hotel name that I double checked was correct when checking out. Today I looked at the confirmation email to check the address and noticed the confirmation was not for the hotel I booked 5 days ago. I had never heard of this new one and would never have booked a 2-star motor inn, but that's what the confirmation said. I looked through the history on my computer to see if I accidentally clicked on this motor inn and it is nowhere in my search history.

Booking.com did not confirmed my 1st booking and so post 1 month we booking 2nd time. Seeing no confirmation email and finding a receipt in my inbox of prompt, we booking the same hotel and same room with same guest for 2nd time (assuming the first booking didn’t went through). Seeing this when we reach hotel the hotel guy of IBIS Styles Jumeirah Dubai says they have received 2 confirmations and Booking.com says we will not cancel the 2nd booking instead they charged me for 2 bookings. The customer care is not able to understand this case and for the same guest they have charged me 2 times even though the hotel has declared it is the same guest and booking.com's fault that they didn’t send the confirmation to the guest. Why must we pay for 2 booking for same guests even though hotel cancelled 1 booking saying it is no show. BIG TIME CHEATED.

Went on to look for hotel, wouldn't let us do it without card number but planned on using so no problem, they logged us in for a room 3 days after we needed it, they wouldn't let us cancel. Said hotel would not release from "contract" & we never agree to that hotel let alone 3 days after we'd be there. BEWARE. Don't even look at the site.

Booking.com advertised that a Hotel Old Quarter in Amsterdam was located at an address that is different from where they put us to stay. This is illegal and is deceptive conduct. They refused to give us a full refund for 3 nights of unused accommodation, despite having prepaid for 4 nights. In addition, the hotel was being used as a brothel, with men and prostitutes coming and going all night. The hotel, that was advertised, was equipped with a lift: whereas we were forced to stay in a different building without a lift. Our room on the first floor was only accessible by steep and dangerous stairs that were totally unsuitable for senior travelers with 2 large heavy suitcases.

Made hotel reservation for two nights through Booking.com, giving them my credit card information. A few days later, received notification of a lower rate so I made another reservation, planning to cancel the first. In the meantime, I called the hotel directly to confirm they offered shuttle service (as indicated in the booking.com description) and to request a credit card authorization. The hotel had no record of any reservation under my name. Moreover, the hotel offered no shuttle service. I then spoke to a booking.com representative who said she would resolve the issue and would get back to me within 24 hours. I'm still waiting! Now they have my credit card number, and I'm not very comfortable about that.

Tried booking with Booking.com and they sent me a text twice saying could not put through my credit card. I called the hotel direct and they had no problem at all. Booking.com site said we were supposed to have a kitchenette in our room but there wasn't one in that type of room that we booked with when we arrived. Just not happy with the site or service. Will not use them again.

I would rate 0 stars if possible! I made a booking through them and cancelled it within the time limit. EXTRAORDINARILY they stopped working with the hotel sometime between me creating my booking and cancelling it (and didn't tell anyone of course!). So wasn't I surprised when the hotel charged me $130 for a stay I never had! I've been jumping through hoops with Booking.com for 11 days now and doubt I will ever see a penny back from them. Absolutely horrible customer service. I learned my lesson and will book directly through the hotels from now on.

Up until recently I have never had a problem with Booking.com. However, recently they had an incorrect listing for a room at a very low price which I was delighted with since I have to visit my elderly aunt once a month for 3 nights/4 days. I spent many hours booking as many months ahead as possible until it wouldn't let me go beyond one year. It was a long process since I was obliged to give my full card details afresh each time.

In February of this year we booked a 4 star 2 bedroom apartment in Beijing for 3 nights in October. 2 days before our arrival they cancelled the booking and offered us a 3 star IBIS - 2 standard rooms, at a higher price. They took no responsibility for the cancellation and were not prepared to find us the same level of accommodation. This is the last time we will use Booking.com.

On behalf of a group of 6 friends, I booked two triple rooms on a Botel in Amsterdam. It clearly stated on the Booking.com site, at the time of booking, it was free cancellation and pay when we arrive. We are due to arrive in February 2018. I was horrified to see that full payment had been taken out of my bank account in September 2017. I had no notification of this until I realized I was unable to pay most of my bills that month. I logged back into Booking.com to see why this had happened.

Listed our property and had several guest book and no one showed. This happened over and over again. As a property owner you leave your place vacant waiting for a guest and each time a no show. Booking.com makes it very hard to let them know this is happening. They also don't take a deposit so there is no skin in the game for the traveler. To make it worse the company wants to get paid for a guest that never came and cost us money to hold the property.

I made a reservation for a Hyatt House hotel in Anaheim, CA several days prior to my departure. I ended up not needing the hotel, and so cancelled it per the contract. While I was making the reservation, the website froze; when I refreshed the browser window, apparently a second identical reservation was created. I didn't find out about this until AFTER I returned from my trip and found a bill on my credit card for the first night at the hotel (from the duplicate reservation).

Needed a hotel for 2 out of 7 nights volunteering with Best Friends Animal Sanctuary in Houston after Hurricane Harvey. Reserved Astro Best Inn (9430 S. Main St., Houston, TX). Arrived there as I had reserved sight unseen and turns out this hotel is being used as a halfway house! Beyond dangerous, dirty, ghetto. Booking.com offers NO REFUNDS, there is also no readily available phone number to call them. Their site for Astro Best Inn is completely filled with misinformation and non-existent amenities.

I wrote down a review regarding one of poor accommodation in Budapest called Walking Bed, First: I booked from 3-5th of October, but stayed only 4th and planned for 11 hours of stay starting from 5.30am to 4pm to catch a bus. But when I tried to sleep I had an issue. At that moment someone on my bed thus the receptionist moved me to another bunk. When I made my bed, I couldn’t find any pillow nor sheet. I couldn’t sleep without both since morning was cold and it’s been days since I had a chance to sleep on bed. Someone also checked on my bags as I tried to sleep which I found it uncomfortable. After 3 hours (9am) couldn’t sleep due to feeling insecure and discomfort.

I've never had any issues with them until today. So my reservation called me asking what time I was checking in. I had advised her I cancelled it last week and states I never cancelled my reservation. I call Booking and they state I never cancelled and that it still shows under their system. But I recall canceling my reservation and getting a confirmation email. The lady made me seem like I was stupid and didn't cancel. Plus they wanted to charge me for the day when I cancelled it. NEVER DOING BUSINESS WITH THEM AGAIN! HORRIBLE COMPANY AND CUSTOMER SERVICE.

Booked a reservation online at Malibu Island Rentals based on pictures and price provided by Booking.com. Upon arrival, the accommodations had no resemblance to the pictures online and I was stuck with a charge for three nights for a bait and switch rat hole.

This is the worst experience I have ever had. I had planned one of my bucket list vacation 3 months in advance with a confirmed reservation number with Booking.com. 1 1/2 weeks prior to my vacation time I was notified that they had overbooked and I now no longer have a room. Their solution was to place me in a hotel located in the worst part of the slum of the city where crime rates are high and to say I would be saving $$$. WOW. I was just devastated that my vacation was now taken away!!! DO NOT GO THROUGH THIS BOOKING SITE.

Reservation of NON-EXISTING hotel! Late last year (2016) a group of friends reserved hotels for a travel across Belgium and used Booking, as had done many times before. Over a month after reservation in Brussels was done, they contacted us that they had found out that the hotel was a fake and does not exist (The Secret's House Grand-Place)... and in case the payment had been done, we should contact our bank and ask THEM for a refund. It took us over six months until in June they finally refund the money.

I actually thought I was booking a hotel room through Orbitz and someone Booking.com interception the booking. I live in Indiana. Booked a room with the Hyatt hotel in Garden City NY. We were running late, I called the hotel and told them we would be late. When we arrived the hotel said they could not find a booking for me and did not have a room. That is when I discovered Booking.com intercepted my reservations, they helped me find an available at another hotel. But lied and said they had booked the room for, when I got there found out that was not true.

Do not use Booking.com. I needed to cancel Hotel. Booking.com said I should have cancelled it thru them but never provided that info on their website or in any ads. Booking.com not very helpful. Working with hotel to try and get reduced cancellation penalty even though hotel resold rooms.

I used booking.com for a 3-night stay in a small, very friendly hotel in a rather quiet isolated place. As we were checking in, I was told that it was actually cheaper to just call hotel and book with them. I had no idea, and that would have worked really well, since I knew exactly where we wanted to go. I had assumed it was more like Expedia, and that there would be better deals. No reason to ever use bookings.com again.

I had a mandatory evacuation order where I live. I hurriedly looked for a pet friendly hotel. One popped up on Booking.com. They advertised it nice at $149.00 a night. When I got there taking a Lyft ride, the place was a sheet metal dive. The hallways were lined in sheet metal. The room was disgusting with roaches all over. The TV, the radio, the phone to the front desk, and the wall outlets didn't work (they burned up 3 cell phone chargers I had brought). The hallway lights blacked out, and during the storm I was a virtual prisoner in this hell hole. The normal rate, I learned is $49 a night for this drug flop house. One of my 2 cats got poisoned and I have a huge vet bill. The sheet metal lining the walls and on top flew off and pounded against my window and room. Street people pounding on my door all night. I have numerous photos, and documented on Facebook each night, publicly.

Traveling in Iceland and road closed. Could not get to hotel. Booking.com said they cancelled. Never happened. Also screwed up a reservation Amsterdam which took 4 hours to fix with no help from booking.com. They are simply awful. Claimed they called our cell phones and didn't agree to a refund until we told them we were lawyers and could verify they never called via our cell phone provider. They were awful.

I booked my motel room through Booking.com. Worst site to book a motel. It had overcharged me by 3 times the amount. Did not tell me rules that Ramada Inn had. Refused to let me stay because I reserved a room under my name and I was a local. I reserved it for my 2 sisters from out of town who were all 60 years old. Booking is a horrible site and I could find no way to contact them to complain.

Do NOT use Booking.com!!! I booked ONE hotel room in Boston for this past weekend. When I arrived at the hotel, they said I had booked TWO rooms... And I was already charged for both. When I called Booking.com they said sometimes there are computer glitches, and if I pressed the confirmation button more than once it could double book. The Wyndham Hotel in Boston refuses to refund me the money and Booking.com did NOTHING to help. Frustrating beyond words.

I contacted Booking.com to let them know they have a hotel on their website that is horrible. The hotel did not have hot water so we could not shower, no WiFi as stated or TV. The hotel was crap. I asked Booking.com for a refund because of them having this hotel on their website but they said no. I will not use Booking.com again. You never know the hotel you will get.

I tried to book 1 night, 1 room in a hotel room. Booking.com somehow booked 3 non-cancellable rooms in the same hotel, on the same night in a single transaction. I have no idea how this happen. The only way to even reach Booking.com is to look up where their corporate headquarters are on google maps and get their contact info from that site. When I called, they were only willing to call the hotel and request that the rooms be cancelled. The hotel refused. Booking.com takes no responsibility for errors. I cannot retract the series of web pages I went through to book a reservation, so I have no idea how 3 rooms were booked in a single transaction. I have disputed.

Booking.Com has a misleading-scam site and you will lose $$$. The site will say that 5 people just booked the hotel you want, and you must book right then; and then you don't get the advertised rate. Don't use them.

I have used Booking.com to book a week stay in Hotel Pennsylvania from January 05-12-2018. On their site they was no mention about how bad this hotel was until I went digging in TripAdvisor e.g. photos of rats, cockroaches, mould, plaster falling of the wall etc. Avoid this place like the plague. I am down 487 euros and booking.com rang the hotel and they refused to refund me. Booking.com response is we are so sorry, that's a joke. And guess what, they are still advertising this place for the next mug.

Hotel Solares, Santa Cruz CA was given a rating of 7.2, "good". It was anything but. Dirty, burn holes in blankets, dirty & broken bathroom, spotty room cleaning (not daily), half of electrical outlets not working (including fridge), little help from staff, misleading photos of site, $50/night pet fee, $11 nightly parking fee - unsecured lot. In addition the hotel took close to $400 off my credit card and kept it for 11 days for no reason - separate from entire 6 nights prepaid and other fees.

This is a waste of time, you are better off going directly to the hotel or AAA. If you stay at an hotel that smelled like urine and you have complained with the actual owner of hotel, and owner approves your refund, Booking.com will have you wait a month to process your refund, they will ask for proof of statement and credit card, and supposedly they have to make sure the owner is ok with the refund (when owner specifically agreed in refunding you). How inconvenient this is to the consumer, not only you go through a rough night, but now you have to wait to refunded! Do not waste your time using this website. Apparently they are short in cash to be hesitant in releasing what is owed to you! Stay away!!!

I have used Booking.com twice and had zero problems. Some rooms are available for the pay when you arrive. Option which makes it very convenient. Each time the hotel had my reservations correct and the rates were better than I found on other sites.

I have used other sites for booking. I never heard of booking.com, but I figured they’re all the same. Wrong. I have gotten acceptable hotels at the last minute for a reasonable price. In this case, it was the wrong way to spend money. There was no way to cancel even when I figured I made a mistake in the morning after the booking. The cancellation would have had to occur at 4 p.m. the day before the booking (which was before the booking occurred). Scary place (Bluefield West Virginia). Even at the Kentucky Fried Chicken drive through they told me not to go there. No choice. I had my own pillows and blanket and spent a miserable night. I only got one bug bite which I think was from a flea. Can’t wait to leave!!!

Be very wary of using this website. It is not trustworthy. If you must cancel a hotel booking chances are very high that the cancellation did not actually happen and the hotel will charge your card. I can guarantee that for sure. Make sure you never delete your cancellation confirmations, but don't count on always getting an email from Booking.com proving the hotel was cancelled.