Booking.com Reviews

The hotel was disgusting so I could not stay. I asked for a refund but I have not been able to get a refund. It's like, call this person, they are like, call the hotel, straight runaround. I ended up having to pay out of packet to get another room at a higher rate and last minute. I would not use this service, there are other services similar to this company. Try your luck somewhere else. This is my honest opinion.

I made a reservation through Booking.com. Realized within an hour of the dates were wrong. Try to change it. Booking.com stated that they were unable to get a hold of the property. That was a lie. I got a hold of them that night. 2 months later still unable to change my reservation with the same excuse. Unable to get a hold of the property. I called them today. They answered and told me their availability.

Booked a hotel through the site, got to the hotel and was disgusted by the hotel. So we were offered a refund and Booking.com decided not to do so. Every time I call I get put on hold then they hang up. Horrible customer service

A couple friends and myself stayed in the Casablanca Deluxe Suites Resort in Miami, FL earlier this month and were utterly disgusted. The design of the room was stuck in the 1950s. It looked like they had taken a studio apartment and converted it into a 1 bedroom hotel room with a closet and bathroom. The kitchen was tiny and the bathroom was old and mildewy. There was grime in all of the grout Of the tile and in every crevice of the bathroom. There were also rust spots that looked like they may have been blood at 1 point. The ventilation in the bathroom was non-existent which is probably why it looked the way it did. The only good thing that room had going for it were the beds.

On Booking.com, I booked several flights out of where I thought was, Springfield, IL which actually turned out to be Springfield, MO. Booking.com refused to help me change the origin or even credit me for this error. Nowhere on the itinerary or booking details stated Springfield, MO or IL for that matter. It just said Springfield. I lost several thousand in air fare with no explanation from Customer Service, they would just hang up on me. On one of the flights I even bought insurance. DO NOT USE BOOKING.COM. They have zero compassion and even less as customer service.

I have paid reservation to DC and once I get to that hotel the front desk said I have cancelled because was overbooked. Now, nobody is taking any responsibilities to give me my refund back! Unbelievable how the Booking.com and hotel itself hold the responsibilities to verify if I checked in or not! Both sides have explanation which from the hotel side is they did not get money, and from Booking side that hotel never answer the phone call or responded to any emails! We live in ** irresponsible country and now we on our own to hire a layer to deal with that!

Booking.com almost cost me $2k due to no customer service. It's one of those sites that you have to keep clicking on links to try to find customer service number, and the links just take you back to the same no info pages. Basically, I reserved a hotel in Greece, but the email address was off a letter. It was not listed on my Dashboard and I was not getting the notifications. The only reason I knew it was open was because a hotel rep contacted me on What's App. It was past the time where 50% of the amount was due. I tried looking for a customer service number to assist with resolution, tried emailing asking for reply/call back. I got nothing. I was on the hook for two reservations due to a typo. This kind of platform needs a customer service line and contingency plan to assist customers with no visibility to possible errors. I will no longer use this website due to poor customer service.

I spent one night at a hotel booked on their site. I originally was supposed to stay 2 days and I checked out early. They refuse to give me money back that the hotel refunded them on my behalf. Beware!!!

We had reservations and conformation for for overnight stay. We were not in the hotel system as having reservations. Booking.com gave us the run around for 1hr, 45 minutes, kept putting us on hold, over and over. Plus, caught representative in a lie, lying on the hotel clerk, will on speaker, with clerk listening to conversation. We asked to speak with their supervisor on duty but Booking.com person said a supervisor wasn't on duty....lol.. another lie. Never will use them again.

I went on Booking.com and made a hotel reservation, it clearly stated "free cancelation up to a day before arrival and payment made on site". It was all a lie, my card was charged, when I tried to cancel 15 days before arrival Booking.com wouldn't let me, spoke to 7 agents because they kept hanging up on me after having me on hold for over 35 minutes each time, they wouldn't even let me speak with a supervisor. Very unprofessional and fraudulent. I even sent screenshots from the website clearly stating the free cancelation policy. Never again! It was a complete nightmare! Beware of Booking.com! You will regret using their service.

Worst service. With no reason they canceled our reservation today in NY, just a couple hours before we got into the city. We were travelling and then we read the message. We went to the hotel and they charged us twice the price we booked months in advance, unfortunately we had to pay because is late at night we don’t know anyone in the city. Our only option was staying on the street… But we have no money even for stay the rest of the weekend. The only answer from Booking is, "Sorry not our fault." NEVER EVER AGAIN we will use or recommend this nasty page.

I have now had 2 major issues with Booking.com. The first was on a 1500 mile trip I need to change my reservation and they wouldn't let me and said I would still be charged. So we went out of our way to get to the booked hotel only to find out our Booking.com reservation had been lost. Then a week later I get an email saying we never showed up and was charged. I decided to give them another chance and again was ** by them. This time the amount I was quoted was not the amount I was charged and a month later I am still trying to get resolve. They don't respond or communicate at all when there are issues.

Booked accommodation through Booking.com 5 months in advance for a stay in Melbourne over F1 weekend. 2 weeks in advance the property was reconfirmed via email and paid for ($1,280). A few days later I tried to organise (ahead of time) a check-in/key collection point (as I had read reviews that this was an issue with this property). 2 days later I received a text from the property saying that the booking will be cancelled - no reason given. I then contacted the property who (after some time) said that the current guest contracted covid and they had no option but to allow them to stay (this is now 7 days prior to check in date).

Booking.com takes no responsibility about property they rent. They don't help you at questions about money return, about quality of accommodation. Also they erase bad comments about accommodations in their page. So you cannot trust the review score about properties. It doesn't show reality.

Booking.com is a platform that takes no responsibility for the accommodations that it advertises. They allow fraudulent accommodations and people to advertise on their platform, take your money, and then offer absolutely zero assistance in rectifying the situation- nor do they take action on the criminals that are using their platform. It is disgusting, and I do not recommend risking your money with this company.

I would not even give this company one star. Do not book with them. We booked a two bedroom apartment in Boston over 7 months ago and have paid the money in full. We are due to fly out to Boston on Thursday this week as my daughter is running the marathon. However we have just been told that the apartment is now cancelled! It is obviously a really peak booking period and the equivalent apartment is now almost three times as much money. Booking.com have offered an apartment to us that is over 17 miles away from the original and will involve huge expense and time in terms of getting to where we need to be. This is all they will do in compensation! Plus the most they will offer in a refund is an extra £200 which will not in any way cover the extra £1500 we would need to rebook a similar apartment.

After requested to cancel reservation, got a confirmation email from Booking.com that the request of cancellation email was sent to Hampton Inn, property for cancellation fee waived and information to call property to follow up with question. I called the property and spoke to two different front desk manager and they both said the reservation has been cancelled and there is no cancellation fee is charged because it was done early enough. However, Booking.com claims that I didn't receive an email confirmation from the property so I can't provide refund for the reservation even after Booking.com customer service staff have spoken with the property's managers of their waiving cancellation fee. And I keep received emails from Booking.com that my reservation is still active and cancellation fee will be charged.

Booking.com has partnered with a third party to offer customers a cheap option when booking at specific hotels. The problem is the rates are non-refundable. We all know what non-refundable means however for bookings made on their website not with the third party (you need to read the fine print as to what is or isn't being booked by a third party) they will still contact the hotel to try and get you a refund on non-refundable bookings. However for any booking made through the 'third party' they will not even request a cancellation or modification.

When we arrived at the property I booked through booking.com we found old food in the refrigerator, beds with no linens, and piles of dirty linens and wet towels on the floor. Immediately we called the owner to resolve the issue. He couldn't contact his cleaner so he had a local friend come. The friend did basic bathroom cleaning and used the laundry in the unit to wash the linens including the queen size comforters. The beds were made except the comforters which were in the washer and dryer. It was getting late so we asked the friend to leave so we could put our 4 kids to bed.

Terrible Customer service - Terrible policies. Terrible company - do not waste time with any owners connected to this company. Your experience will not be good. We have used these guys a few times, and have had terrible experience with them. I strongly suggest not to waste time with these.

Do NOT use Booking.com! Con artists, rip off artists, THIEVES! Booked a hotel in Hagerstown Maryland recently and was charged $75.21 by them. Then the hotel, another gem, charged me an additional $84.00 when I actually checked in! Hotel claims they only see ONE transaction, theirs, for $84. The hotel claims Booking.com DOESN’T charge your card for reservations! I guess the credit card fairy did then!! Called Booking.com to get a refund but was told in order to initiate the refund I have to use MY gas and time to drive to a Walmart or Walgreens and BUY a booking.com card to get a number off the card so they can credit the card I *actually* used to pay the original 75.21!! WHAT?!! Have filed a fraud complaint with my credit card company and am filing a complaint here and with the Better Business Bureau. DO NOT use Booking.com!!! They are shady AF!!!

WORST customer service on the planet!! THIEVES!! Rip off artists! Charged me for a room then REFUSED to reimburse me when the hotel, another JEWEL, also charged me for the room! Hung up on me THREE times! Wouldn’t listen, kept telling me I had to be inconvenienced by going to a store to get a Booking.com card to get a refund ON THE CARD, a different one, I used to reserve the room!! Then said I had to download their app to get the refund!!! WHY would I do that when I have NO intention of EVER using them again???! Will NEVER use them again!! Getting my attorney involved, filing a police report for FRAUD, and alert my credit card company!! THEY ** SUCK!!!

Cancelled my flights without reason, my flight were booked for 9 April 2022, they were cancelled on 22 March 2022, and I paid £1,603.46 when I booked. It is now 5 April 2022 and my refund has not been issued, I can now no longer contact customer services because my confirmation number is not recognized. When I first received the cancellation email I contacted customer services because my flights were still showing as confirmed, the lady on the phone just said yes the flights have been cancelled, then she told me that nothing was available for me and she try to get a refund.

I was charged for 2 rooms in Toronto and the hotel did not book any rooms for us. They have not refunded my visa and want information about my bank account. I don't trust the legitimacy of the Booking.com at all. Never use them.

Horrible experience with them. My booking was cancelled 3 days prior to travel. I could not get hotel in Srinagar. I checked with hotel. They said Booking.com told us. Booking.com told hotel cancelled it.

We have used Booking.com for hotels for over 5 years all over the world. Last year I would've given them a 5 star review, but I never had to deal with their customer service. I booked my first flight with Booking.com this year, and when the airlines changed the flight, Booking never informed us. We are losing money on non-refundable hotels (also booked through Booking) & buses, and Booking.com will not do anything to make up for their mistake. Their customer service is useless and not accommodating.

Booked a room through Booking.com that gave no indication that the room was a smoking room. Upon arrival, the staff refused to move us to a non-smoking room. Canceled night two early next morning, and was lied to by the staff that told me they would provide a refund for the night I DIDN’T stay, but then refused when booking.com contacted them. Booking.com did NOTHING to help!!! Don’t use this service!!! It is a scam!!!

I am a long time customer. After booking a reservation on Booking.com with a hotel that I had also called to confirm a late check out possibility (there were witnesses during the phone call and in-person at check-in), I checked in after 3:00 AM on 3/18/2022 after being promised a late check out the same day. Checked out at 12:53 that same day, 3/18/2022, but was charged for two (2) nights. Contacted both the hotel and Booking.com to correct the mistake but in vain.

I am done with Booking.com. I received a confirmation for a stay at a motel (6 nights) for $513.02. I stayed for 3 of the 6 nights expecting a credit of somewhere near half of $513.02. But no... I learned that Booking.com sent Motel 8 a confirmation of $906 for the 6 nights! Yet, the confirmation I received from Booking.com stated in bold letters "The final price shown is the amount you'll pay to the property"! Ie, $513.02. I can't really blame the motel, but had I known I would be paying $906 dollars, I would had figured something else out.

We travel regularly and used to use Booking.com exclusively. Despite making and paying for a reservation weeks in advance, last weekend we arrived at our hotel to find no rooms available. Booked an alternate through Booking and was charged again only to find no room available again. Customer service said they would call back, but never did. It was late at night and cold, and we ended up going back to the airport to sleep on the floor in baggage claim like the homeless. Never again Booking.

I purchased 8 nights accommodations on booking on the 17th of March. A few hours later I noticed something strange on the listing and asked Booking to verify whether it's authentic. A few days later I found another listing with the same issue (a photo with details asking for personal contact). I realized then that this was fraud and asked Booking for a refund. I have sent booking chat messages every day and called them as well. They are only saying that a supervisor is working and ask me to be more patient.

I recently flew from Japan to NY using Booking.com to book the flight. My first issue was that they changed my information but never updated their app with my information. I had to search for the email they sent weeks ago to get my correct information. Then my flight was canceled. My flight the day before I was suppose to return back to Japan. They offered no alternative way to get back to Japan. When I called and spoke to the customer service rep about a refund it took me forever to in contact with the right person. On top of that didn't receive confirmation about until about week and my flight was canceled in the beginning of March. And that was after multiple calls calling about my refund.

I reserved through Booking.com. The Hotel at Miami, FL, Wyndham hotels. Upon arrival, the room was used by another person and I had to cancel the reservation calling their customer service confirmation number 3939.588.374. They did nothing to get me money back, after cancellation I was still check in at the hotel because they did not contact the property nor returned my money. After making the report to the police and reported to my credit card I was able to get it. It was a nightmare. I will never use Booking.com.

They will not help you if needed. Please avoid booking anything with them. Whatever you do avoid. Mistaking My DH. Booked a Room with with Twilight Surf Motel in Myrtle beach S.C. They are Thieves and are very rude and nasty. Never book them with any 3rd party Service. Especially Not Booking.com. They will not help get your Money back Due to Twilight Surf Motel Lying. It's a big loss. Just don't do it.

I just arrived at my hotel and they have no record of my reservation through Booking.com. According to the attendant, this happens often with Booking.com. It's the second time it has happened to me. Last time, since there was no record of my reservation, I made my reservation directly with the hotel, since I was there anyway. Booking.com didn't want to reimburse me for the reservation I made through them. So I was being double charged for my room. It took me a couple of months of emails and phone calls, and threats of legal action to get my money back. What a nightmare.

DO NOT USE BOOKING.COM! I booked reservations a month in advanced and tried modifying my reservation date it automatically cancel my previous reservations and charged nearly $300 dollars more when I didn't even enter anything on the site. All I did was select modify. I didn't even have a chance to make any changes. It automatically deleted my previous dates and amount my original amount for 3 nights was $528 and was changed to $779 without me selecting ANYTHING! I will never use booking.com again nor refer them to ANYONE I know. This is terrible. Now I have to search for new reservations in such a short period of time.

Booking.com will trick you into making a payment by showing low prices. But if you are travelling with the family and made the reservation including the kid they would charge you for kids stay but the confirmation slip after making payment would not include kids. I have faced this challenge two times. It was the second time I realized that booking.com always takes payment for the kids stay and the confirmation is only provided for adults. This was then their customer service clearly told me that their system can't process kids. Thus the hotel asks you to pay more for kids breakfast. Their customer service is rude and they don't care about customers especially if the booking is non-refundable

I booked accommodation at the Parkview, 75 Brougham St. Fairfield, Brisbane, 4103, Australia, through Booking.com for 3 nights from March 1-4 & was required to pre-pay. On my arrival, I could not find the Parkview as it was under flood water. I called the owner who had left a recorded message, asking her to contact me. No response. I emailed customer relations at booking.com, difficult to access, my no response. I have phoned the owner 4 times since, leaving messages, no response. I tried to respond to booking.com review request, explaining that I had not been able to stay at the Parkview as it had been under flood waters, the review did not support replies. Today is March 18th, have not had a response from either booking.com or the owner of Parkview regarding a refund. I will never use booking.com to pre-pay for accommodation again & will continue to pursue the owner for a refund.

We booked a room with Booking.com and requested the first floor due to my wife not able to walk stairs. Get there all they had was a 3rd floor room. No elevator and was told to call booking.com to cancel and to get a refund and when we did they empty my bank accounts and left us with an overdraft instead of refunding us. Never again will I deal with them again. We are disputing the charges and the company trying to get our money back.

I say not rational, not real, not trusted service, abusive, provocative support phone and web chat, zero tolerance for customer and discrimination. Revoke phone calls, handle calls for 30 minutes then just handle out. Could communicate with the support representative a serious just over and over same question again and again, support can't listening just followings a canned response, nonsense conversation. I'm pay 40£ for 1 night hotel, but then I'm stay for night - no accommodations, l even arrive at the property location not allowed to access the property or room for night, the property own cancel the reservation for room night with reason not show, the support representative Booking.com just handle out calls and chat web. Total mistake, do not allow service or to stay online, scrap intelligence storage our services and the available property to...

I highly recommended using a prepaid card with a VERY low balance, if any when booking through this site. I was charged over $1200 for a room I never used. I cancelled within the cancellation policy on the site but the Holiday Inn by the airport in Nashville charged me due to not cancelling within 48 hours. Booking.com only has a 24 hour policy so I have been going through hurdles to get my money back. The customer service department was extremely unprofessional and proceeded to hang up on me. I called my bank immediately to dispute the charges and hopefully I will be getting my money back soon. Never again!

I am a traveling nurse so pre-planning for a safe trip is paramount for a woman traveling alone. I made a reservation a few weeks prior to my assignment for a hotel in Grand Rapids, MI area. I work night shift so I arrived at the hotel at approx 3:30 in the morning to find out even though I had a reservation my room had been given away. I stated specifically in my reservation I would be a late arrival and had paid for the previous day as required.

If I could give them 0 stars I would. I booked 2 tickets last summer 2021. I couldn't use them because of Covid. They said I have a year to rebook but they have been issuing new deadlines every 3 months pressuring me to rebook earlier. Now I have been trying to rebook for the past 2 weeks. First, they said they don't have access to the new pricing, then the day they found the new pricing and accepted to rebook, they said they couldn't go further and call another day because their system is down and can't process payment. for the past 2 weeks.

I rented a car through Booking.com after Kayak sent me there. I just went to print my itinerary and noticed all the MASSIVE extra charges not included in the price listed. A $1500 deposit to rent a compact car? Never in my life have I heard of that. Ever. After reading the customer reviews of the car company Routes, promoted by Booking.Com, and seeing they only had one star reviews and every single person wrote about overcharges, dirty cars, cars that smelled like smoke...the list goes on and on...all one star reviews. I want to cancel but can find NO help from booking.com other than sending an email. We will see if they respond and help me. If they do, I will update this review to reflect that, but for now, this is not a site I would EVER use again.

I couldn't stay at a hotel because the room was NOT as promised. I left after ten minutes, booked a different hotel through Booking that cost more because it was last minute but I had no choice. I was told that I could call about a refund the next day, but then the next day the manager was rude and refused to speak to me. I had booked this hotel through Booking, and explained the situation to them and rather than them helping me get a refund as I should be entitled to because the room was not as promised they said I could write a bad review of the hotel and there was nothing else they could do.

We arrived to Disney with our two small kids, we had a reservation confirmation 5 months in advance, the place was paid upfront. When we get to the property they tell us that the property was sold, we called Booking and they didn't know anything about it. After 5 hours with customer service on the phone they left us stranded in Orlando with no place to stay, they just offered us a refund and we had to find somewhere else to stay that same day. Obviously the rate of reserving the same day was 5 times than reserving 5 months in advance. At the end we had to pay it and Booking didn't care at all. Whatever you do avoid Booking.com.

I booked a flight to visit family last year but had to cancel because of Covid with the option to reuse the credit at a later date. I have been trying to use this credit for a month now and every time they say they'll have to confirm the credit with their management and call me back. They never call me back. They also said they already refunded me, which they did not and I've told them multiple times I have an email saying how long I have to use the CREDIT, not a refund. Then I told them I need to book new tickets but I need to add tickets. They said they cannot do that and I'd have to book those separately.

Look what happened to us and have a look at our Video, we searched for an #Accommodation for a 24 night #TripToBudapest and found this nice ad [see the first link at the bottom] on Booking.com by "#PremiumApartmentsHi5 - #ElegantSuites". It seems to be pretty ideal for our stay. We liked the big sofa, the white textile-covered bed, and the pretty generous 4 person table (perfect to set up a little office for the 24 night stay). So we booked it even though they had a #NonRefoundable reservation plan. Well, we thought there couldn't be anything mistaken if the apartment is like in the pics. We are ready to go and would never consider any cancellation on them.

We booked 2 reservations in 2 states. We wanted a king size bed, but it showed the hotel was out. Then we found that hotel another site that had a king size bed. I called the hotel thinking maybe they could help, but said they couldn't. We would have to call Booking.com. As she got looking for our reservation there wasn't one. I called booking.com and the guy told me he would have to call the hotel and fix it. Waiting on line then he hung up on me. Called the hotel and he hung up on her too.

Booked a hotel stay through Booking by mistake rather than direct and they made reservation for two rooms rather than one. Their confirmation showed one room and I cancelled the other at the hotel when they mentioned the second room. No problem, right? But no, Booking charged my card double and said I booked two rooms; unable to get a refund. Stay away from these cheats. Robert

We rented a car and hotel room through Booking.com for our daughter's tournament at ASU in Phoenix. Unfortunately our daughter got sick and cannot travel or play. Getting in contact with anyone at Booking.com is a laborious time-consuming process; the Chat function is useless as they just then tell you to call. Once you call, you are then sent an email to do a request for refund procedure. It's a joke. I had no idea Booking.com service has tanked so badly. It's no longer worth using.

Stay away! While traveling stuff comes up and plans change. No reason to use. Zero customers service, zero phone numbers? Just use the hotels themselves as they are flexible with cancellations. I will never use again and will tell others to stay away.

I booked a hotel online for a business trip, easy enough. We were unable to use the hotel due to a fire across the street so we requested a refund and it was granted. This is where my experience took a sharp nose dive. In order to even find a phone number to call you must have your booking number and pin number. I could imagine this could be a horrible thing if you were traveling far away and didn't have your info on you and something happened to your booking. This just seems a tad shady to me, not really customer focused. I spoke to a person on the phone and granted my refund and said I have to wait 7-10 business days, fine. That period of time went by and then some. No refund. So I called again and now I have to wait another 7-10 business days. SUPER SHADY. Pain in the ** to contact, pain in the ** to deal with for a simple solution. There are far better services out there.

I will never use Booking.com again and want to warn you of hidden cost. The taxes are not included in your prepay portion. They never mention this specifically and I ended up paying 25% more at the counter. I tried to work with them to no avail.

We had a reservation for Ivey house in Everglades FL for February 26. On February 24 both my husband and I came down with COVID. I called the Ivey house immediately and they told me since I made reservation through Booking.com I had to reach out to them. I immediately called them twice. Once to cancel my reservation and then again after I emailed them copy of our positive COVID test. I then called them the second time to confirm they received my email. I was told by Jovelyn that it would be taken care of. They never canceled our reservation and lied to me and Ivey house that they called to cancel. Ivey house kept trying to reach out to booking.com with no response to them when we didn’t show up. I am now being charged for one night.

I made a reservation using Booking.com. I was unable to get to my destination for the night due to bad weather. I reused booking.com to make a reservation for where I had to stop driving. Booking.com didn't refund my money. I jumped through their hoops for 90 days. My bank account said the transaction happened by booking.com NY. I would call customer service and they say, "We can't help you. We are booking.com Amsterdam or booking.com Singapore." 90 days of talking to very stupid people with no refund ever. Booking.com are terrorists and can't be trusted. Can get an honest answer from these crooked thieves. Never ever ever use this criminal organization for your travels. They will are not good people to deal with!!!!

Please GO Directly Through the hotel or property and cut out the middle man. IT’S a hassle with cancellation and refunds. I had to make several calls to them to process a refund for a property that was uninhabitable. The pictures are not accurate and the service lacks.

They took my money for reservation but I had to change the date twice. It seems their system is lagging and hotel didn't find anything on file and had to pay again out of pocket for stay. They're acting confused and are not able to offer any refund. Beware of your money!

My wife inadvertently booked a non-refundable hotel in Venice. I immediately called to cancel the reservation. Booking.com charged $1,800.00 to my Amex card and said we would have to deal with the hotel. So much for using Booking.com. USELESS!!!

As a long term (Level 3) user of Booking.com, I can say they have lost their touch similar to companies that have lost their way and meaning of customer support. Although I have book reservations with Booking.com with free cancellation, I was told that this particular reservation was managed by a 3rd party... and things just got worse from then on. Keep in mind, this was an International Reservation with limited Wifi and Telephone access and I'm stuck on the border, arguing with Booking.com, so just be careful their name is Booking.com it doesn't mean they are crooked. They did everything to make the experience worse with no support.

I have recently made two bookings on Booking.com for reservations in Marrakech and Lisbon. I have decided to cancel both of these bookings as I have had problems due to changing my email address that these bookings were made with. The problem is that as I am unable to cancel these, it basically means that the payment dates are still due and I cannot change these without help. Booking.com say that they need my reservation number and pin code to do this but I don't have them!

Booked flight and hotel within Canada online, yet this appears to be a USA Booking.com. Online it stated that cancellation was near to the trip date, then when printed out, cancellation was by the end of the next day. Could not contact booking.com as they had not sent any confirmation. Contacted our credit card company who did not have booking.com charges and did not have a regular telephone number for them. Found out after the cancellation date that this had been given to their partner company, Priceline without anyone advising us. When we fought the charges either booking.com or Priceline cancelled it without notifying us! We are still fighting the charges!!!

Reservation at a Best Western Resort was never received by the resort! Was peak season and unfortunately the resort was completely sold out, as were most decent lodgings in the area. Booking.com agent was no help whatsoever. Alternate lodging Booking suggested was a rat-hole. NEVER AGAIN!

I booked a hotel with an retail advertised rate of $732/night on Booking.com. Their advertised discounted rate was $403/night. This discounted rate was a comparable to several other booking websites (like Expedia, etc.). After I had entered all of my payment information, I received my reservation confirmation and a charge for $732/night (plus taxes and resort fee) a total of $891 for the night. It should have been just over $540 total.

I have used Booking.com for years without any problems. I have booked stays a year in advance and then contacted Customer Service to pay before arrival. This year I have booked 5 stays. I have paid for all, except 2. I have written and sent chats to the properties and followed up with Customer Service when no response was received. Customer Service has not helped me with my questions. They have not responded within 48 hours, and they do not make the property follow the policies posted on the stay. I have had agents hang up on me, and one even complained that she was staying after to help me.

Last June we were scheduled to take a trip to Nashville. Unfortunately, due to a health issue, the trip had to be canceled. At the time, we were given flight credits from American Airlines for the full amount that we paid for the tickets. When we tried to use the flight credits in January, we found out from American Airlines that they issued a full refund, totaling $639.60 to Booking.com on 12/28/21. They confirmed the amounts refunded along with the last 4 digits of the credit cards that received the refund. We contacted Booking.com and after numerous calls and emails, on 1/28/22 we were told that they would request that a refund be issued to us. That refund arrived yesterday, 2/15/22, for $216. Booking.com received the full amount of the airfare, and has kept 66.5% of the total we paid, apparently as a "fee". I will NEVER book through Booking.com again.

This company is only good at stealing money from you. I didn't use their service but I was charged for a hotel room. I'm disabled and they stole my money. Do not use these people. I need to get a lawyer to get my money back.

I was looking for a place to stay that allows dogs. The site recommended a place. I reserved. Just in case I contacted the location and was informed otherwise. The hotel also separately contacted me and told me they do not allow dogs. Now I find that the full amount for my stay - US$450 plus - has been charged to my credit card although I never stayed at the property. I have spent hours talking to various 'customer service' people at Booking.com. I have also contacted the hotel (booking.com refused to provide their phone number). They refuse to refund the charge. I never stayed at the property as they do not allow dogs. Booking.com and the hotel are using every excuse they can to refuse the refund. DO NOT BOOK THROUGH BOOKING.COM. Use booking.com to FIND a property, then contact the property directly. NO REASON to use a middle man! This is highway robbery.

Among the list of reasons to hire from Booking.com/ America rentals/Rentalcars was the free cancelation, valid up to the start of rental. AFTER I’d paid, given cc# it then listed things I need to have in order to be given a car. When I got to “$7000 damage deposit” I immediately went to “cancel” where I was offered a $32 refund. American rentals had passed me on to Rentalcars who I could not reach? So, after jumping thru several hoops, Booking.com informed me of their refund policy, only valid up to 48hrs before rental. NO ONE has accepted responsibility for the 100% “free refund” that obviously never existed. Renta

All it says now is; "This review is hidden because it doesn't meet our guidelines." There was no profanity, the hotel was a disaster, and they don't want an honest review with photos? So much for truthful and accurate reviews. I love how services like Booking.com attempt to make it appear that they are supportive and available - good luck trying to speak to them - their customer service has nothing to offer for someone like me who would like to know how my review didn't meet their 'guidelines' or how it violated them.... "Booking.com is available in 43 languages and offers more than 28 million reported accommodation listings, including over 6.2 million homes, apartments, and other unique places to stay. Wherever you want to go and whatever you want to do, Booking.com makes it easy and supports you with 24/7 customer support."

I have enjoyed using Booking for its choices and prices as well as ease of use. But recently I have had a couple of problems and it is absolutely impossible to get any customer support even though I am Genius Level 3.

Live in Michigan. Went to Key West for Anniversary. Got to hotel no reservation. Very, very disappointed. Hotel spoke with them in front of us, they said they would call us back ASAP. Nope….Never Again.

Please! Don’t use this company at all. If you have any problem with you reservation, they will not help you at all. I did by a ticket to my country and by accident I wrote my last name wrong. When I arrived at the airport 3 hours before of my flight and they said that I could not travel because my last name was different from the passport I started to call them, I did spoke with 5 different agent and none of them helped me to solve my problem. So I lost my flight and still here almost after 6 hours waiting for the right agent call me back. So please don’t lose your money, because if you have any problem they will not help you!!!

We booked a trip to Mexico (1/28/2022) with Booking.com for 5 people. The resort charged us for all 5. On the day of trip, one of the adult had covid. We explained the resort manager of the situation and asked for refund for the 5th person. The resort said work with booking.com. Booking.com customer service email is terrible. Had to call England to speak to someone. They had a language barrier, but told us that booking.com can't do anything and talk to resort staff. Basically we got a runaround and in the end we ended of paying $1000 that we didn't receive services for. Horrible customer service and will never use an overseas company name booking.com.

It is a bad agency. I made a reservation with Westgate resorts for 700 dollars. They never returned the money back after I canceled it. It is a bad hotel. Booking.com did nothing to recover my money. I am a single mother with two kids. I work hard for my money. It was very unfair. Stay away from them. It is scam.

I rented a car through one of their affiliates, rentalcars.com. When I got to the desk at Thrifty, they said the reservation had been cancelled weeks ago and they would not recognize my voucher. Booking.com simply refuses to acknowledge their mistake and reimburse my money. Nobody in customer service responds.

I booked a one night stay at a hotel via Booking.com browser. When I received the confirmation email, I downloaded the app to review the booking. Then I saw the exact same hotel stay for cheaper, with the same company. I emailed them immediately and asked if they would do an adjustment for the price. They said they needed the exact booking link which I sent them. I informed them this was the last room available that I booked, so I didn't have the exact dates to show, but I provided an example of the next available dates with screenshots of the browser and app offers.

Wanted to shorten my stay by 2 days on the front end of a booking. No Matter how I explained it, it was impossible for the person to comprehend the request. 1 hour of my time I'll never have back. Booking.com will never have any of my business ever again.

Please save your time, money, and card information before they are stolen from this company. I would give this 0 stars if I could. I booked a hotel with them and contacted the hotel to ensure everything was correct, but the hotel received no information and had no booking. I called Booking several times to find out what was going on, but they insisted on taking my card information again over the phone saying they would make the payment now again for various different charge amounts (which I denied as I had already input the information into the site when I booked and it felt off). They proceeded to hang up on me multiple times when I wanted to know what was going on with my booking and why it did not exist. Ended up having to block my card and get a new one and dispute the charges for a booking that did not exist.

I never had a problem with Booking.com in the past years until on new year's night they charged on my credit card the amount of AED25105 around US$6800. I didn't have any bookings at all with them neither cancelled or active. It is a fraud and an unauthorised payment. I called and sent too many emails and sent them the bank documents they requested many times since they kept asking for it till today, the same documents over and over again, my account states booking.com Amsterdam. I sent all the details but they didn't answer or show any interest in the case. It is definitely a Fraud and their service is really bad and unprofessional. They stole my money and didn't even take any step yet except sending the same requests for documents although they have them all. Booking.com stole my money so be careful and the suitable rating for them is -5.

On Dec 31 2021, we booked a hotel near Atlanta Airport through Booking.com. When we showed up at the hotel, they said there's no room, we had to leave. Frustrating. We ended up staying at another hotel booked by phone. Booking.com charged us for the hotel that we couldn't even stay at. Until today, Jan 25 2022, they are still holding that money.

I booked a room at 10:40 P.M. Mexico time, got a confirmation saying that I have till 11:40 P.M. to cancel... I called 10 minutes after I booked and I was told that the reservation can't be cancelled!!! I was furious and they didn't help me... Not worth it to use this company, they work in a fraudulent way...

I'm not a big fan of using websites like Booking.com as when you have issues one company always points the finger at the other but I used them because they are a preferred partner of American Airlines. That being said I will never use them again. They screwed up my booking and by the time I was trying to fix it the hotel and deal I had was full booked. I spent hours on the phone trying to fix this and not only did this not get fixed but no one seemed to care. I would recommend never using them again!

Do NOT use Booking.com!!! Awful!! I was lied to about being in a smoking room and a jacuzzi suite. Which the Hyatt in Sumter SC. Has neither!! I asked him multiple times on the phone with him. He reassured me there was. I didn't feel right about the phone call so I called the hotel directly. The women told me that neither is available. Or the smoking room. That it's a non smoking hotel. I was lied to just get a sale and a booking fee! 0 stars! The staff I spoke with on Jan. 21, 2022 around 6pm was completely rude when I called. I'm sure this happened often. They assured me I wouldn't be charged. To call Booking to cancel I did. But I was Still charged. I rate the staff 0, rude and treating me terrible and you care less! For wanting to make sure I was not charged. What a good scam they have going.

Booking.com prices are low compared to other travel agencies websites. The hotel reviews are of visitors from all over the world traveling, taking vacation, sharing their opinions and experience. I never had a problem using Booking.com. They have a very simple process. Fast and easy reservation. They also show nice photos of activities that will occur in the area during the time of your visit. Also have available rental transportation options, to travel to the festivities, breakfast, lunch or dinner. Most hotels have breakfast. Booking.com will share the info comfortably at your fingertips. I've always left please with a smile. When you know your reservation are secured and you have extra curriculum you can enjoy planned. It makes the trip a lot more exciting. Booking.com is Awesome. Two Thumbs definitely.

We cancelled a reservation at the last minute due to a covid diagnosis with symptoms. We would not have been allowed into Mexico and would have had to quarantine at resort. Despite providing documentation of diagnosis and order for isolation Booking.com could not obtain a refund. We were only two days past the date for total refund. Instead we lost refund for entire stay. Penalized for doing the right things and following public health policies!

Booking.com falsely advertises the cancellation is free and it is absolutely not true. I've been waiting to be refunded from two Hotels I booked through them since 12/19/2021 - Hampton Inn Columbus International Airport and Hampton Inn New Albany. In speaking with the Clerk at Hampton Inn New Albany, she advised I call Booking.com to find out why my account hadn't been credited. When I called Booking.com, she blamed the Hotel for not canceling. When I put them on a conference call, they both said they had to discuss my credit privately - without me being on the phone. I came directly here to report the scam and I'll be contacting my Lawyer the next business day. This is close to $400 on the line between both hotels. Ain't nobody got time for that.

As my bad luck would have it, I ventured to use Booking.com for a flight booking in Dec 2021. Wanted to make schedule changes but there was no way to contact them except thru phone. There is no facility to change or cancel the flights, since this options presents an error message "Oops. Something went wrong. Try again". Their call centre waiting time is minimum 45 minutes and one needs to keep listening to the repetitive, painful messages. They do not provide an idea of the waiting time nor they call you back. Horrible and frustrating. Please avoid this site.

Been working with them for few years, they got better but still long way to go. First good to mention it's not an US Company so the will never match our Customer Service and some features! Lot of things are made hard which are common sense, inconvenient messages to customer support will get ignored! The biggest security joke is the show you the Credit Card only 5 times that supposed to prevent abuse haha, like you could not take photo of that screen or write down the info! Problem is Guest Don't have any Reviews so the can behave badly at the property the rented!

Used Booking.com To book one night in Elk Refuge Inn in Jackson Wy. On arrival the hotel informed me that a booking.com double booked the room and they don’t have any rooms. Was stranded at night without a place to stay. Booking.com customer service promised to call back with alternative in 30 min but never did. Spent the whole evening and taxi fare to find a place to stay. Customer Service has not been helpful in getting reimbursed for the extra cost, let alone the inconvenience.

I am writing this review to warn you that Booking.com will NOT stand up for you or your money; they did not refund or allow us to extend our booking from June 2020 during the peak of the global pandemic. We made a booking Jan. 2020 for a stay in Paris, June 18 2020 to June 25, 2020. My credit card was charged $3,456.26 on Jan 29, 2020. Due to the virus we received an email from booking.com dated March 27, 2020 that due to pandemic we could change or cancel our dates. We opted to change to 2021 as we were certain the virus would be taken care of by then. The property we originally reserved was apparently not available for June 2021 and we choose from their list the 2 bedroom with Cityapartmentstay confirmation number #** for June 24, 2021 to July 2, 2021. With the virus restrictions still a problem we contacted cityapartmentstay to get the reservation continued to June 2022. They have refused.

After renting a car through Booking.com we were surprised by the struggle and difficulty we encountered when we needed to make a change. I wanted to change from a 2 wheel drive vehicle to a 4WD or AWD due to inclement winter weather in the location we were traveling to. Last Agent I dealt with had no idea how to accomplish this and decided she would rather argue than listen to our request. From what I could understand from the non-stop and rude monologue she was running, she didn’t understand the difference between front wheel and rear wheel drive, nor the notion of all wheel drive or 4WD. The second agent we lost to a simple phone disconnect. The very first agent got all the way through to the cancellation phase or our initial vehicle so we lost our reservation.

Booked and prepaid for hotel through Booking.com. On checking out the hotel also charged for the reservation. Tried to deal with it at the hotel before leaving for our flight, no joy. Called booking.com, was put on hold for the agent to “ research” and then agent hung up on me. The hotel not knowing I had prepaid is ridiculous. Now the burden of proof is on me, needing to send copies of bank and credit card statements. Would strongly recommend not pre paying through Booking.com. Personally, we will never use again.

Booking canceled our return flight home from Puerto Rico. Every time we called to try to fix it they referred us to the airline. The airline could not help because we went through Booking. They refused to let us speak to a supervisor. We ended up have to rebook the flight at our own expense. They stole our $900 return flight fee. It also took almost an entire day from our vacation trying to deal with them.

Due to errors with Priceline and Booking.com, I have been on the phone back and forth for 4 days trying to correct an error from their website. Booking.com representative advised me to book the hotel again through Priceline, take a screenshot and email it to her. I’m doing so, they will honor the lowered price. After I completed the task the representative told me to do, I was told they could not honor the lower price.

I booked on map search. Ended up Booking.com. They changed my dates on the receipt after I booked it. I called them as soon as saw the mistake. They claimed to have called the hotel to cancel it. the date that was changed was to the next day so you couldn't cancel. They said free cancelation with 3 day notice. I notified my bank of this scam and put in a consumer report complaint. Be very careful, buyer beware.

Booking Reference: **. I got charged on my credit card for a reservation I did not do. Later I got a email saying my credit card is invalid and therefore the booking is cancelled free of charge so I cancelled my flight to Dubai from India. Later I got a email saying my booking is valid. Hotel said Booking.com emailed you for cancellation and reservation and they have charged you so deal with them. Booking.com went through all my email's and chat history with the proof of payments and promised me a refund on 4th December. Now they are not coming on live chat as well as their customer service IVR saying my booking is invalid so I cannot connect to anyone. Please help.

Booked at North beach hotel through Booking.com site. Hotel rooms not as pictured at all. They promised a refund, my trip was in October. Booking has not released a refund yet and it is now December. Both companies keep blaming each other as reasons I've not gotten my refund. Be aware that these two companies are very shady.

I booked with them months ago and had to reschedule due to COVID. They are completely uncooperative and will not provide a contact number. The number they have goes to a dept that can't help. It's all, "Don't call us, we'll call you", but they email saying they called and there's no missed calls, so no idea what they're talking about. Complete **, avoid them at all costs.

Denied car rental that I booked months ago with Booking.com (with Avis) for a trip to Costa Rica after my flight got delayed. Instead of providing any support in rebooking a new car, customer care asked me to go back to Airport and figure out car rental on my own stating that no rental cars are available for next 72 hours. On the top of it, the company refused to cancel the booking and provide any refund to me. I have sent email 10+ times and called customer care many times without any success. The company is in a business to fraud customers as I think there are many more customers impacted like me. This doesn't account for all additional travel expenses ($2K in 9 days) I incurred without having a rental car.

On September 2021 I did a reservation for a hotel in State College for May 2022. This is my daughter's graduation date. I was looking at the reservation today, Dec, 12 and found out that it was cancelled. I never cancelled this reservation, the worst of all, the total cost was $1955 and the cancelation fee was $1740. Booking.com stole from me and worst of all I lost the reservation for my daughter's graduation. This is a Scam company. Ridiculous. I want to understand how can I sue this thieves.

I used Booking.com multiple times over the years when traveling. Usually, all went well. The service helped me find the hotel, helped the hotel find me, and collected its fees in between. Everyone is happy. But one bad apple eventually came along. We reserved a place called Kanakis Apartments, in Crete, Greece. The place turned out to be a SCAM. What they do, is give you a room significantly inferior to the one you reserved (and paid for, as they require immediate payment with no refunds). Then force you to pay more for an "upgrade". Unless you pay up, you'll end up in the shabby room.

THE ABSOLUTE WORST! I ended up in the street of Mexico because of them. They are really bad. Please don't do business with them. They overbook their places, even after host repeatedly tell them to stop. So they couldn't found a replacement that resemble nearly to my original booking which was 2 bedrooms 2-3 minutes walk to the beach. They kept trying to send me way out of town and with one bedroom. They first said they would paid the difference but then didn't do anything cause their mistakes and it was high season the next available 2 bedrooms was 800$ differences. And I had in writing but the manager said no cause their website reinitialized the amount of guest to one. And I wrote to host about it like 2 mins after the booking was done and it's when he told me the place wasn’t available but Booking even after showing them the message they kept insisting that I only need one bedroom.

We arrived at the airport to pick up our car rental at Dollar and was told they had no cars available. We arrived at the exact time we had reserved the car for. They told everyone in line it would be 1-2 hours before they had any cars. I have spent hours trying to get a refund. Told me it would take 72 hours and then 30 days to get a refund. That was if it was approved. I will never use them again. One star because none wasn't an option.

After reserving a room at the Red Roof Inn in Mishawaka, Indiana, I got there and was told I didn’t have a reservation. The lady at the front desk was of no help. We were told to call Booking.com. When we did we were told we could get placed somewhere else. At this point it had been about 2 hours, the reservation was for my in-law who had traveled from several hours away. We were never compensated for our wasted time. Had to deal with a hotel front desk lady who was nothing but rude. This website is horrible for booking anything. Terrible experience we had to go through, we ended up going to a different hotel.

I booked a rental car through this company, never got the car, tried multiple different solutions. They keep saying it's a total loss and are intent to charge in full. NEVER GOT THE CAR. No managers available.

Worst customer service ever. I had to cancel a reservation due to change of plans and they refused to provide refund even though cancellation occurred as per cancellation policy. The customer service guy Rene was disrespectful, unprofessional and very rude! I was on phone with them for hour and a half and they just kept coming back with reasons as to why they cannot provide refund. After three different excuses, unprofessional attitude I had to hang up out of exhaustion.

Booked a queen room in New Orleans via Booking.com. Arrived at the hotel and discovered that it did not have queen rooms at all. Instead, Booking.com booked three (!) double rooms for us. Used two rooms out of three, was charged for an additional room. Tried to speak with Booking.com and discovered that it is almost impossible to find their phone number (I could not). In the chat they refused to refund additional charges. Terrible, terrible service. Stay away.

I booked a reservation for 3 days at a Wildwood motel in NJ and canceled 5 minutes after thru the app. Now I have to pay the full amount to the motel because they said that motel needed to cancel and not me.

I booked a hotel called the Milton Hilltop Hotel in Carlisle via Booking.com. I knew the hotel was a budget hotel, but does "budget" have to mean that the the entrance to the hotel was scruffy at best, the reception was filthy and the carpet was thread-bare, exposed wiring from the extractor fan in the bathroom, constant sound of water pressure trying to right itself, toilet cistern re-filling every 30 seconds, rusty leaking radiator pipes in the bedroom? I don't think so! We had to leave, there was no way we could stay there. I was so distressed about the state of the place that I have since contacted trading standards (they said the hotel had not upheld their part of the contract, and had not performed their duty to me with due care and attention.) I also felt compelled to contact environmental health to complain about the exposed wiring. They said the hotel was on their radar and they would send someone in to investigate.

We took a family vacation recently and Booking.com abruptly canceled our hotel reservation (on the day of arrival) because of a mistake/error made on their part and they didn’t even bother to notify us. We arrived at the hotel shortly after check-in only to be told by the front desk that Booking.com canceled on us last minute because supposedly our credit card payment was declined, which turned out to be false (the payment was actually accepted and Booking.com later admitted to the error on their part). They didn’t even bother trying to help us find another place to stay at. Again, zero notification whatsoever. The hotel we were supposed to stay at (the Omni) wasn't any help either. They were apathetic about the whole ordeal. So, my entire family was stuck with nowhere to go and just had to hope we could find some other random motel on the spot with vacancy.

I booked my mom's 60th birthday trip through this company. En route my mom had a medical emergency and ended up in the hospital. Booking.com nor the proper Gorgeous Hollywood Living cared AT ALL. They had absolutely NO human decency or cared about their customers well being. I still paid in full for the very expensive property, with no consideration or even a partial refund. Writing this review in the hospital, as a nurse myself, I am very saddened and disappointed at how this company and property treated my mother and I. Disgraceful.

Many years I was using booking and evidently I understood: whenever I booked a hotel via booking website I always have a worst room in the hotel. I don't recommend to anyone. Once upon a time in Austria I even was refused in accommodation and I had to return home.

I recently booked a hotel room for my birthday with a few friends however shortly after I was laid off of my full-time job so I had to cancel my booking. I booked a room at the W hotel which said on the listing that they would not charge me until the day of the booking. A few days after my booking my credit card was charged the full amount for the booking. A week later booking the hotel room I canceled due to being laid off. Weeks past and my credit card statement came in the mail and I saw that I was still charged for the hotel room. So I called Booking.com and they contacted the hotel which did not know that I had a cancellation. They apologized and said they would refund me my money.

I have made dozens of bookings with this company over many years with no problems until now. I had to cancel a taxi reservation and rebook. I ended up being overcharged. It took me quite a while to find their customer support email and have sent many emails. No response. It's a shame, I have been quite satisfied with the hotel bookings, however, I now don't trust them and will never use them again.

I booked online for Gold Dust West hotel in Carson, City NV.. I was messed up with the dates. So when I got to my hotel I was made to realize that my reservation was already in the past because I used the wrong dates. When I made my reservation, it was already almost midnight and Booking.com should at least question it. The clerk at the hotel made me realized I booked on the wrong dates and they said I won't be charged but I need to call Booking.com. That man who helped me was lying. Booking.com are liars. I will never use it again and I will tell all my friends in Facebook. He said that Gold Dust West don't want to waive the charges but it is Booking.com who are lying because I already spoke to the hotel and they were considerate. Booking.com I hope your business go to hell.

Their new Genius reward program works in very funny ways. If you were looking at a property that had Genius discount and didn't book it the same day, next day it disappears. That is, it disappears for you only. It's still available if you create a new account or browse in incognito mode. So, they punish you for not booking right away. To me this qualifies for aggressive sales tactics. So, best to stay away. Other websites have very comparable rates.

I booked the Red Roof Inn. Located in Bessemer, Alabama for one night to go to a football game. I arrived at the hotel and they told me the booking had been canceled. I believe the hotel found out that there was a football game and canceled me to re-book the room at double the rate. I booked it through Booking.com. I contacted them and never heard a word from them. You cannot rely on Booking.com to resolve any issue.

October 23, 2021 I booked through Booking.com, showed up to the hotel, receptionist says “we are no longer accepting bookings through this company and we notified them numerous times.” Worse part is you can’t possibly get ahold of anyone working for this company. System asks for your booking number (which I have) and then it asks for your PIN number. Never had a PIN number. Stay away.

They have wrongly charged my credit card in 580 euro and keep asking for the same information for 3 days in a row as evidence of my case. They keep saying they cannot find the payment and keep asking for same pieces of evidence despite me having already sent all the statements.

It has happened to us twice that we choose an specific feature and It is not provided. Last October 29 2021 we had a reservation Dahlonega Resort and Vineyard in Georgia for a two twin beds room. Our room had only one queen bed. The hotel manager was very nice and cancelled the reservation and gave full refund. We had the nuisance of booking another room by that time. Also in Zurich, Switzerland in May 2019, we booked the California House hotel. It suppose to have an elevator, but it doesn't. Our room was in the 4th floor. Since we are seniors, fortunately the manager decided to give us a second floor room. My advice: Contact the hotel prior your arrival, during the cancelation free days.

They canceled our reservation due to pandemic, and we've been waiting for the refund or another reservation for a year. I called like 40 times and every time; they said the same: "We can't do anything else from the customer service, you and we can't talk with the finance department, you might wait 7 to 15 days, and the refund will be done." (I've been waiting around three months after that suppose 15 days.) Don't believe in the cancelation insurance. They are thieves.

It's impossible to contact their customer service. When you choose Live Chat, you get a message that you need to book something. Well, I want to contact them about the trip I have already booked and they give me only 1 option - to contact the hotel while hotel sends me to Booking.com. I don't think I will ever book with this site - too frustrating.

OMG! Booking, you should be ashamed of yourself!!! Having reviews that low, how you still exist??!! Worst online website ever! And, you are bunch of thieves too!!! Charged me for nothing and don't want to return my money! I guess, I am going to ask BBB for help!

I work at a motel and I've never seen so many mistakes by booking.com. They tell people, "Oh yes you have a room," when they get here there's nothing from booking.com to say that we even know about it, quite unpleasant with a potential guest that booking.com never even told the motel that guests were coming, I've had people book weeks ago and the motel or hotel knows nothing about their booking. I will never ever use booking.com even if you paid me. Ugh.

Don’t trust Booking.com’s descriptions of housing and ads that encourage you to add money to change rooms. Not only cost you money but also ruin your travel experience. When they promised to add money to exchange for a room with a sea view, however the room was completely blocked by the building. It was ridiculous. Just have been deceived. Do not believe their description on the website!!!

My sister and I booked 2 rooms at the Walker Hotel Greenwich Village in NYC for 2 nights in order to visit a very sick aunt. We booked it thru Booking.com because we could not reach the hotel. Unfortunately, we were forced to change the dates and even though we went thru all the loops and did what was required, Booking.com refused to reimburse us and we lost over $650.00!!! That is highway robbery and a total dishonest and disgusting business model.

We were notified by a hotel call, 1 hour before our emailed time of check in, that our room had been overbooked. We had been in the car 8 hours, with 2 young children, and received no notifications of an issue. We had confirmed our reservation and check in time twice. After an hour with customer service, that we had to initiate, we were not able to get a room near our destination. Absolutely unacceptable.

I booked and I paid to Booking.com to do taxi airport pick up and drop off .. And there was wrong date .. I have made several communications with them to solve the issue and no one is responding!!!.

I used Booking.com taxi service from the airport in Berlin. Their driver didn't show up and stranded me at the airport. 2 weeks later, I am still fighting with the company to get a refund! They keep asking me for the same information over again in my emails of complaint and then don't respond.

I booked 2 rooms for an overnight stay at the Hampton Inn Suites Exmore -Eastern Shore in Virginia. One room with Expedia and one room with Booking.com. We arrived at the hotel at 11 pm on a rainy night. When we got into our rooms we saw bed bugs on the mattress and we even caught one in a cup. There was also a leak in the ceiling and water came into the room. We immediately checked out of both rooms and checked out of the hotel, we were promised that we would get our money back and they apologized. We went to sleep at 2 am in a different hotel. 2-3 days later we got our money back from Expedia. I called booking.com 5 times and every time I got the same story that the hotel didn't authorize them to give me my money back, it's been 7 weeks and I still don't have my money. Today I was promised that they will refund my money, let's see.

I booked a house in Southold NY for my birthday weekend. The weekend was planned over a month in advance. We showed up in Southold at the property and there were other guests staying at the property. They had booked the property for two nights. When I called the property owner, she told us she had to cancel our reservation because “the power was out”, which was completely untrue. Booking.com cancelled my reservation when I was standing in the driveway with all of my bags! It was extremely upsetting and ruined the entire trip.

A few weeks ago I reserved a room at the Econo Lodge in Helen Georgia using Booking.com. It was a non-refundable rate but I was informed that I could still cancel within 23 hours of making the reservation. My plans quickly changed and I did follow the instructions for the cancellation. I received a email from both Booking.com and Econo Lodge acknowledging the cancellation and no fee was going to be charged. My credit card however was noted with a Transaction Pending for a partial amount and when I contacted both parties I was assured that the pending charge would be removed.

Waiting three months now on their refund... Initially called the owner of the property and they simply said: "we don't handle the money...you have to talk to Booking.com." Impossible to get direct phone services as you're stuck on the "self-help" section on their website... You then have to write a complaint...with no confirmation email or number or any certainty that somebody is taking care of it. Until this is resolved...they're holding on to our money. This is a tough experience.

On 7/28/21 IBERIA canceled my trip to Argentina (reservation code: **) for the second time. Until today, 10/17/21, I have not received a refund of the amount paid for the tickets (€2,665.05). Unfortunately, the purchase was made through Booking.com. After tirelessly waiting on the phone without ever getting a true answer I feel disappointed, not only have I not been able to visit my brother who was in coma, but I have lost my vacation period hoping to recover the amount of my savings to be able to travel and provide moral support to my family.

Very disappointed!!! I’m a super customer with Booking.com that you don’t know. I booked with them 1000 times and the one time I can’t get my room. I can’t get my money back. I thought I love the convenience it provide me but guess again. I’m never working with this website of a company ever again!!! Full of **, nonsense robbers of people money. And on top of that Ridha and the rest of the workers might as well be robots because they don’t do nothing but read their screen, never fix anything. I booked this exact location, paid for a taxi to the location!! Host isn’t there!!! Before check-in deadline!!! And could get booking on the line till some time after check in deadline and don’t get my cancellation money back! And on top of that tell me to book another place and would refund me the difference the next day after stay! ALL THE BIGGEST LIE I EVER BEEN TOLD! Nothing spend 600€ in one night!

I reserved a hotel represented on Booking.com. It stated that prepayment was not necessary until check in, although a credit card was needed. However, the full amount was charged to my bank prior to my reservation. The Falmouth Tides Hotel stated, "Oh well, call Booking.com." I basically got the same reply. The person at Booking.com on the phone was less than helpful saying that, "Yes that is what was supposed to happen and we do state that on our website-but so sorry!" I had not planned on using the debit card so my checking account was deficient. I will never use this reservation site or this hotel again and will let others know as well. Appalling, apathetic customer service at both ends of this debacle.

Tried to correct a typo in my name on a reservation and the barely intelligible CS rep on the phone wanted to charge me 50% of the ticket price to make the change. The airline does it for free. There are so many better choices than. I won't use them again.

Booking.com is a SCAM site with NO CUSTOMER SERVICE. I booked an apartment for a short stay. Booking TOOK THE CHARGE and provided a LINK with a NON-FUNCTIONAL phone Number. Numerous Contacts and they have not yet refunded my Money. Use a REPUTABLE SITE such as PRICELINE.

I asked for a refund from Booking for a room I had booked on the 3rd of August 2021 with a false claim of offering AC. Booking replied on the 16th of August 2021 that they would proceed with the refund. I have not yet received the money back (the 8th of October 2021). I continuously ask customer service for the refund or proof that they proceed with the refund. Still, I receive vague answers that ask me to wait one more week. Many friends shared the same experience. It is a pity for such a platform not to take care of and protect its customers!

I went through a terrible experience with one of their home owners who promised me he will refund my credit card charges after I cancel the reservation. This happened after deciding that the room is not suitable to stay in. There were several good reasons for that. Ultimately, I lost a good sum of money because I reserved the room for several days.

I urgently needed to find a hotel room for a Saturday night and decided to go through Booking.com since it was the most economical rate. Once I received confirmation of my reservation I realized it was for Sunday not Saturday. The hotel the reservation was booked for does not accept cancellations. I called Booking.com twice waiting for a "voucher" from the hotel. A month later I called back and was put on hold while they called the hotel then tell me to call about 2 hours later because there was no manager at the hotel. At that point I just called the hotel myself and got the problem resolved in less than 5 minutes. And there was a manager there. I don't see that they have anyone's best interest in mind except theirs!

The system at Booking.com glitched during the processing part of booking a room. I received a notification stating the room was no longer available. The application gave me a notification stating: "Sorry, there are no more rooms available" - and sent me back to the list of hotels/motels. I proceeded to book the room across the street. I emailed the documents and screenshots. I was double charged. For the first 9 phone call attempts they would not refund me. The motel was the worst!!! RAINBOW INN in Huntsville was rude, uncaring and uncooperative. Literally made me cry. I have never experienced anything like it before or since.

It works fine and almost as efficient as booking direct. Unfortunately I am now getting lots of fake booking acknowledgements, so security is rather lacking. I don't know if Booking.com has leaked my details.

I booked a room through the app. They sent me the confirmation mail for the same. I also called the property to confirm the booking. In last days of actual appointment, they cancelled the booking and denied my card. I tried 2-3 credit cards still denied and cancellation mail received on the same day of checkin.

We booked a guesthouse through the booking.com site. BERG EN ZEE GUESTHOUSE IN GORDON'S BAY, Cape Town, South Africa. At that time they listed full alarm system on the Booking.com site. We had all our laptops with us and valuables as we left the next day to Johannesburg. That night we woke up and an intruder was next to our bed. I screamed and was terrified and was feeling vulnerable as we were not fully dressed. My partner's quick thinking chased the intruder out the door and he left his laptop bag and left. However we realised that he stole my expensive Apple laptop and all my back up drives from 5 years of business. We could not get hold of the host as she did not tell us where to find her in this big guesthouse. We were so traumatised and we ran out the door to try and see if we can find the intruder. We later drove to the police station at 3 in the morning. The host did not care.

Booking.com does not do a good job verifying owners and relaying booking rules to international travelers when allowing to list properties on their website. The customer service is practically non-existent to remediate the situation. I booked a couple of apartments in Ukraine through their service. At the last minute as I was approaching the arrival date, the owners demanded a "deposit" to be paid in the local currency deposited to a debit card in a local bank. That is impossible for someone who does not live in Ukraine. I explained the situation and assured that I will pay when I get there, yet they cancelled the reservation leaving me without a place to stay at the last moment. Customer service basically said "too bad", that's their rules and did nothing about it despite the fact that nowhere in the description it mentioned this "rule". Luckily, I was able to find a place on Airbnb of a comparable price. Will never use Booking.com again. Horrible service and experience.

Booked in Split Best location Apartments. Booking website states this property has parking facilities- no parking. There is an opportunistic street parking. The unit located in basement and infested with mosquitoes due to moisture. They did not refund money, there is no buyer protection from Booking.com!

Nothing but bad service and run around!!! Due to HURRICANE my flight was cancelled. Easy enough to understand!! I phoned airline, they understood and DID REFUND my money, unfortunately for me I used Booking.com/NEVER AGAIN!!! Now after several call to booking.com ALL THEY DO IS COME UP WITH EXCUSES and ** as to why I haven’t received my refund. I need to do this then that… NO EFFORT or concern with my getting a refund!!! NEVER AGAIN WILL I USE THIS POOR EXCUSE FOR COMPANY!!!

I booked a car rental with additional extras and then got a call that the supplier cannot honor the booking, but they have found a new supplier that could honor the original order for the same price. I was quite happy with that and accepted their offer. When I checked the additional extras of the new order, nothing was included on there, and to make matters worse, the quote for the additional extras now came in at more than the total car hire price. I've tried to contact Booking.com regarding this but haven't had any feedback from them.

We booked with Booking.com for a one night hotel stay - three rooms. Two days before our trip my husband died from a massive heart attack - not only did they charge us for the rooms they also charged us a cancelation fee, (the hotel itself refunded the cancelation fee). The customer service rep with Booking.com had several members of my family in tears with their insensitive and abrasive customer service skills. I will never again use this company and I will tell everyone I know what a sham this site it. I have used them several times in the past and I am honestly in shock at the way we have been treated.

Consistent with the 55% bad reviews of this company I can now see why. I booked a car on Booking.com and it clearly stated on the booking page "free cancellation." After having to cancel, due to Covid, Booking.com says there is a $40 cancellation fee. Even after calling, sending a screenshot of the free cancellation promise, they refuse to refund my money. Now going to fight using my credit card company to retrieve my stolen money. Please use the many other reputable companies out there to book your travel who will give you your money back and honor their promises and agreements. Bye bye Booking.com.

My experienced on this app was horrible especially on the hotel. Since I paid on cash I couldn't get refund. I requested twice. 1st and 2nd was no help. I love this app before. I booked I like every week. But from my last experience I will not book on this app again. Totally scam. Big nooo!!!

Spoke with customer service to change date on several occasions and tried to get a refund to rebook room but had no luck. They always say no problem and tell you what you what to hear so you can rate their performance right after call only to learn that anything said was just to get you off the phone. Not very helpful or a pleasant experience. I would suggest book directly instead of online so you have a contact name & number. Good luck everyone and until you experience some service then you will understand.

I went to book an apartment with Booking.com. It let me go all the way to pay then the page froze. The money was taken out of my account verified by the bank but booking did not go through. I phoned them but could not get thorough sent numerous email with copy of bank statement but I keep getting the same email back looking for confirmation number I keep telling them I did not one as the booking was not completed. I am left with money gone from my Account no apartment and no help from booking.com.

Someone from front desk was breaking to my room while I slept. I call front desk and they said they made mistake. And sorry but I want a refund. Contact Booking. They said, "You can't. Because you book with us there is no refund." Even the hotel give me a horrible night by breaking into my room.

It was 9 pm on Sept 15 and I was making my way home after being evacuated due to the Caldor fire. With HWY 88 and 50 still closed I turned to Booking.com to find a place sleep for the night. I tried to book at the Best Western in Rancho Cordova and received a pop up that said I was too late. I booked at the California Inn and Suites again on Booking.com. When I walked in the check in desk was behind bullet proof glass (not a 3 star as advertised). I went back to my car and put in a cancellation request that was granted by the hotel. After driving around the area I booked myself in to the Hyatt Place Sacramento/Rancho Cordova at 10:30 pm wishing I never wasted my time with Booking.com. I was greeted by a wonderful young man that was more than helpful! I wish I knew his name!

I made a reservation for a flat in Tallinn via Booking.com website and they gave my details to a fraudulent landlord including my bank details and my telephone number. The landlord had no property and everything was fake. Booking.com did nothing to support me. The landlord was calling me in the middle of the night and chasing me. They said they would offer me another flat but never did and make up up for the stress I went through but never did and to date nothing happened. They breached my data and did nothing. They are a fraudulent company. I would never book again. They don’t even have the decency to call back. I had to leave Tallinn as the was so scared that the criminals knew where I was. I had leave my course and return to London. They are not trustworthy of your information. They do not support you when they make a blunder.

Reserved a hotel room through Booking.com. Received several confirmation emails from them only to get to the hotel and find that there was no reservation for me. And they had no rooms available so I was told that since the hotel didn’t have my reservation, it was booking.com’s fault. Called booking.com and spoke to 3 reps for almost two hours, only for them to tell me that they would find another hotel for me that was equivalent to the one I booked, however, I would have to pay the difference. And because it was last minute, all hotels they offered were twice what I was going to pay for the hotel I initially booked.

I booked a hotel on Maui over 7 months before. It was free booking, no charge up front. I had wanted to go for my birthday but my boss advised, due to my job and COVID that might not be possible. So 6 months ago I canceled the booking, free of charge, and received the confirmation. On 9/8/2021 I saw that my account had been charged for more than several hundred dollars. I called the hotel and they told me Booking had never canceled with them.

Me and a friend went to the place we booked and paid, when we arrived there it was not operating (obviously since years, the House looked very down settled and there was an huge Sign on it that it was on sold). Booking.com till this day didn't pay Back the booking fee, neither did they contact us back after tons of Mails WE sent there, we are waiting for the refund or any response, since 7 Weeks. The House was in the Krottenbachstrasse in Spital am Semmering. Don't Go there, IT doesn't exist and IT'S a fraud!!! Don't Book that place or you never See your payments ever again. We are very disappointed that this can happen on a facility like booking. Never again but WE please want our money Back!!

Customer service is atrocious, they play one of against the other, Booking says contact the hotel, the hotel says contact booking. I believe the hotel, it has agreed, but booking won't authorise the change. You. Look at the reviews on this site, the first few are marvelous, but get past them & other more recent ones are bad, very, very bad. Read Trust Pilot reviews, you'll be shocked.

I called Booking.com to change my return flight because I was informed by my employer that because of the spike in COVID cases I needed to be back earlier than originally planned. The price of my ticket suddenly went from $240 to $500, plus a fee for changing the dates. Way to take advantage of essential workers!

I had a horrible experience when booking through Booking.com: a relative booked and paid for me through Booking.com for the Med Airport Hotel (Turkey), when I arrived the hotel claimed not to be able to access the funds and made me pay again after a long and tiresome travel experience. Both the hotel and Med Airport Hotel and Booking.com have evaded refunding the money. I would much rather book directly with a hotel.

I had to cancel a hotel reservation due to Covid. I was told by the property that no fee would be taken. Booking.com insisted the property had a cancelation fee. I just called the property and they said they had not received the funds. All I get is the run around from Booking.com. I will never use them again.

I booked accommodation in April 21 for a visit in Sept. We arrived at the hotel to find it shut. My disabled mother and I had to walk 0.4 miles to the alternative hotel. It took us an hour because my mum can only walk a few steps before she needs a break. Got there. Hotel weren't aware of our stay. We were eventually offered an unsuitable room which I refused. Then offered another room which we discovered was unsuitable but my mum was shattered and decided she could put up with not using a shower for 4 days. I messaged Booking.com. Their response? "So glad the hotel found you a room. What do you want from us?" They screw up. We get shafted. Hotel offers us nothing and booking.com don't care. Disgusted. I will never use booking.com again ever. And the hotel? I spoke to the MD who offered me a goof deal when I go back. Well, he can shove that too.

I made a hotel reservation using Booking.com and needed to change the reservation. I contacted booking.com by phone and was told that I had to contact the hotel directly to make the change. I called the hotel and was told I had to make the change through booking.com. I wound up with the hotel and booking.com pointing their fingers at one another while I was charged over $250 for a hotel room I didn't use. I tried to dispute the charge with my credit card company and booking.com lied and said that I never attempted to change my reservation in the time allotted by the hotel. Nice SCAM booking.com and the hotel have going on.

Had a bad stay. Was told I would get a refund from booking. Over a month later many calls and promises of when I would receive my refund only to never see it. Not to mention very rude customer service. I will never ever recommend them or use their services again.

I lived in Chicago one whole year and I go regularly, so I have stayed in several hotels. This hotel booked through Booking.com was by far my worst experience. The room was moldy, the air conditioning did not work, and the floor around the beds was wet because of a leak from the air conditioning. The staff managed to change us to a different room after the third night around MIDNIGHT, we were in 1004 and were moved to 705, the guy at the reception even mentioned later that they had to close that room. I sent emails to the property and nobody responded, even Booking.com, where I did my reservation did not support us at all, they even responded "your room doesn't seem to detail that it has air conditioning".

This was by far the worst hotel experience I’ve ever ever experienced! Not only did the room I stay in have roaches, but when I opened the dishwasher, there was a rat that was in the dishwasher that jumped out at me! ALSO, I WAS KICKED OUT OF THIS “HOTEL” EVEN AFTER HAVING MADE RESERVATIONS FOR 3 NIGHTS A WEEK BEFORE! Needless to say, one could assume that these rooms are not cleaned after someone leaves the room well. I would look into staying at a more prestigious, four-star hotel if you want quality!

Booking.com car rental punishes its customers for their own system fault. I’ve booked a car thru Booking.com and they’ve changed confirmed drop off location after the payment is done. When I cancel the booking, I am charged half of rental fee. Although several attempts, Booking.com refuses to pay cancellation fee back. Beware of Booking.com, as they charge their fault to their customers.

Simply saying please if you have Booking.com account delete and find something else as they don't keep promise for their client. They're selling wrong information apartment. I have try more than with 4 different customer service to get refund my money from wrong host who post in Dubai Silicon overseas apartment and it was disgusting place that even human can't live. Smell smoke. AC not work. Bugs issue. Bathroom damage. And yet booking.com don't want to get refund for me and given enough information and videos.

Booking.com is a piece of **... Run from them. Bunch thieves. I do not recommend them. They charge my card twice and canceled my reservation, said I'm a no show. I'm for God to send them out of Business.

I had a very bad experience with a hotel in Crete. I provided photographic evidence and the hotel made no counter claim nor disputed may claim. Booking.com said I should take up my issue with the hotel. I told I'd tried to no avail. Booking.com said they could do no more. In my opinion they could have leveraged their position to enforce a payment but would not do this. Booking.com should be prepared to sacrifice a hotel in order to protect and support a company. Very poor and after 12 years, will stop using them.

Booked a room. When I got there the hotel said they had no booking. When I called Booking.com they said they would give me another room and promised to call back 30 mins later. 2 hours later I call them for them to tell me it's my fault. LOL. Honestly worst experience ever. You have lost me as a customer. Never booking with you again. Your advisor lied to me and left me stranded in London till 2 am. I have a heart condition and my wife is pregnant. Quick to take money but customer service is worst I have ever experienced. NEVER AGAIN. TRIVAGO OR AGODA FROM NOW!!! Let's not forget ruining our whole night and making us stay in a very basic hotel to what was actually booked. It's currently 3:35 am. I am writing this review instead of sleeping cause of how appalled I am at your lack or regard for customer wellbeing and health.

I pre-paid my hotel through Booking.com. After 12 hours of driving, when I got to the hotel they did not have my reservation listed. With 3 percent of battery left on my phone, and with two tired, hungry kids in the car, I called booking.com. After giving my reservation number, pin code and explaining my situation, customer support hung up on me FOUR times. Only on the fifth phone call, do I get a resolution.

Had a simple booking thru Priceline for a 2-night stay and a motel in Westminster MD 8/20-8/22. I checked out at 11 am 8/21 and wanted to cancel the 2nd night of the stay. (the motel is a dump, but that's for another review) The front desk manager said that since the reservation was thru Priceline, I'd have to have them change it. Chatted and called Priceline. They said that the reservation went thru their affiliate, Booking. Tried calling Booking. Was on hold for over 15 minutes - no answer. Tried chatting, but there is no chat option on Booking. The only one available only checks if there are previous messages, but will not allow anything to be written. There is a 'Message customer service' option.

My girlfriend and I booked a romantic getaway in a cozy country cabin. On arrival, the owner informed that Booking.com had overbooked our cabin, showing proof, and explaining that she had no additional availability. We spent 2hrs in the car park on the phone with an advisor (mostly on hold) who wasn't able to get his supervisor on the phone. He provided a refund (without our agreement) and wanted an additional payment to book a studio flat in Kent as an alternative. As I explained this was not suitable as an alternative paid accommodation, he offered a 1 bedroom flat 60 miles away.

I have not used Booking.com a lot but have on a few occasions and had no issues. The last time I booked a hotel room through them I ended up not staying there as the room was not ready and we were being lied to so left with no choice but to book somewhere else. This had nothing to do with Booking.com but the follow up did. I went through the app to seek reimbursement (they have a method for this) and heard nothing. I reached out to their customer service three times and only go robotic responses of requiring more info than I had. The booking part works fine but if you have any issue whatsoever, you may likely end up without any reimbursement or resolution. And it would've been the same price booking directly.

Made a reservation on Booking.com. Paid for it. Tried to cancel the reservation. We went on their site, read the rules and regulations which stated that the flight could be cancelled, but when we call to cancel the reservation and the Rep said that we could not. That was not refundable. I explain to him that I had just read and it stated that it could be refunded with a fee that could be waved as well, so I ask to speak to a supervisor. He said he was the supervisor. I ask him what country was he in. He told me that the company was in Sweden. I know that he was lying but what could I do but not book on that site anymore. Furthermore, the price on the site was 4x the amount of a normal price I had if went on the Airlines site to book my flight. Never again. I was out of $488.00 for a one-way flight. When you book with an unknown company they overcharge the Consumer. Read the rules and regulations first then run for the hills.

The reviews of their site is not true. Hotels are dirty even when it said it was excellent. I feel that the reviews on their site are not the truth and made up. I’ve used Booking.com four times now. Three out of the four the hotels were horrible. I got up and checked out next day. On two of them they were so bad. One hotel was OK not even good. Just OK. I will not use this site ever again.

Booked a three day hotel stay. A week later, I decided to add an extra day to the end of the reservation. I contacted the hotel, who were fine with this and asked me to change the booking on Booking.com. Booking.com cancelled my entire stay and recharged me for the entire four day period, citing their "no refunds for cancellation" policy. Basically a borderline scam.

A friend booked a luxury apartment in Ibiza over a year ago and 6 of us are due to leave in a few days time. She called Booking.com today to query no contact and was told they have stopped using the apartment and that was it. So in the height of the season 6 ladies (no longer spring chickens) have no accommodation, most places are booked up - they have not offered us an alternative or offered to pay the difference for new accommodation which will not be anywhere similar to what we had booked. We should be offered similar or better and they should cover the difference no questions asked.

Booking.com does not hold its guests responsible for poor conduct like other short-term rental sites do. I have had numerous cases of poorly behaved Booking.com guests of which Booking.com attitude is that it's my problem to correct. Once they have the guest money you can forget about customer service, and that's if you have 20 minutes to wait to speak to a consultant. Rather use Airbnb as you will get more bookings and they are in the habit of protecting their hosts.

Booked two rooms with two beds each for one night in San Juan. When I got to the hotel, they said Booking.com sent them a request for two rooms with one bed each. That's two missing beds!!! A 12 year old can book better than this website. Never going to use booking.com ever again.

This was our first time using Booking.com and we won't be dumb enough to do it again. They have written on their paperwork that the $ exchange will be between you and the hotel and this is a lie. They took money out before we even got to the hotel, out of a card we did not intend to use, then when I tried to change the other hotels on this trip so this wouldn't happen again, they cancelled my reservations completely. What a hassle they created and cost me extra $$ as well. The hotels we used also said they hate 3rd party booking systems and to just call them directly. Will be doing that in the future. Booking.com is has false advertising on their paperwork/contract.

I purchased a ticket on August 20, 2021 and it sent me the wrong date August 21, 2021. I called to ask them to switch it to the 20th, I even offer to pay the difference. They told me absolutely not and that I could not change anything and it was United Airlines policies fault. So I now have to buy another ticket through United airlines directly. I do not recommend using them and I will never use again for any of my employees or my many guests I fly from all over the country. Never use Booking.com Never!!! They are horrible!!!!

Booked a hotel through them that was pet-friendly. Got to the hotel and it was not pet-friendly so the hotel went ahead and canceled my room for the night free of charge. They tell me to call Booking.com and let them know of the cancellation to expedite the process. Not a huge deal. I followed the process and waited. I didn't mind the fact that I have limited funds and was out a room for the night. But after 10 days I still haven't received my deposit. I called and they told me they were waiting on the hotel to pay them.

Waited forever on the phone and still did not get the refund for my missed flight!!! This was an act of God! I had no control over the weather or an accident. I would not recommend this company to a dog!

After booking us in the wrong state and arriving to find that we didn't have a hotel at 9 pm, they told us the only availability in the area, was a 50 minute drive and almost quadruple the price we had originally paid for the 2 nights. We had no choice, there was nothing else available (or so we were told). However, on our way we drove through another town that had 3 hotels with openings. But we couldn't stop because we were told we couldn't cancel or we'd lose our money. Then we arrived at our destination and while checking in the gentlemen next to me was checking in for the same room at a 4th of the cost we had just paid Booking.com.

Booked an airport transport from Booking.com to Nice airport 13.8.2021. No taxi there. Called them. They asked if I agree to wait 15 min. Said yes. After 30 min driver calls to tell me he will pick me up in 30 min. 1 h after my call!! I told him to forget it and took an Uber. Worked perfectly. But will never get my money back

We have had numerous problems with the places we rented in Puerto Rico through Booking.com. Numerous places were filthy and disgusting. It doesn't seem to me they research who rents apartments and homes on their site. One of the three bad places we rented had a broken futon. We talked to the owner, who refused to do anything.

I booked the Hotel Durango through Booking.com, and then changed the dates slightly (arriving 1 day earlier). Upon arrival, Motel Durango stated the new dates were not transmitted to them by booking.com, which they state is not an unusual occurrence. They did confirm that I had made my reservation correctly. My party of 10 (including 4 children) had booked 3 rooms and there was NO availability in Durango for that day. The motel staff was unhelpful and unsympathetic, and continued to check in those arriving after us, presumably because those reservations had not been "miscommunicated" by booking.com. I cannot rely on this website for accurate booking in the future.

Once again Booking.com has screwed me again. They double charged my account for a reservation that the hotel said that Booking.com cancelled on. I've had nothing but issues with Booking.com. Booking.com is a bunch of thieves. I would suggest using Expedia.com, Kayak.com, Hotels.com, or Priceline.com. Stay away from Booking.com. Just read their reviews. It tells you everything about this shady company.

They cancelled my booking the day before! I've been on hold for 2 hours and called 5 times today. I have not received any help or replacement booking. Horrible!!! Was told a manager will call me back she never did.

Made some hotel booking through Booking.com and due to the Covid Situation had to cancel the whole trip. Even though the reservations were for October and I tried to cancel in August, still they charged me big money for every hotel!! Learned my lesson that I will never again make any reservations through these guys and will only deal directly with every hotel separately.

Booking.com screwed up on a Covid19 flight change request and cost me $431 for a flight Jul 9, 2021. On July 5 I requested a change for this flight due to Covid 19 and was told it was changed to Aug 12 and paid $139 for that change. On July 6 I received an email stating my flight was changed but the itinerary was the same as the July 9 flight. I called and was told that the email was computer generated and that the flight details would be changed over night and I would receive a new email. No email followed and I assumed all was good.

Through this COVID it’s been so hard to find jobs. My brother was offered a job up in North Dakota, my sister and I decided to help him get to his destination. When he got to Idaho he decided to stay the night and continue next day early morning. My sister and I couldn’t find a room so she suggested to use Booking.com. She ask my brother to keep driving to his destination where she had found a room at the “Super 8 by Wyndham Idaho Falls”. When he arrives he asked for his room gives the receptionist his reservation name and shows her the reservation already paid for and the receptionist looks up his name and lets him know they were completely booked and his reservation was canceled! She was very rude about it.