Booking.com Reviews

I am appalled at the horrible customer service at Booking.com. I've been trying to get a refund from a hotel in Prague for a trip originally planned in June of 2020. We had to cancel the trip due to COVID-19. We are advised not to travel to Europe through 2020. The hotel will not issue a refund and booking.com is not responding to my requests. I've been working on this problem for 3 months. Additionally, I am not able to call booking.com directly since they are only dealing with current reservations. So I have a $1,300.00 charge on my credit card for nothing. I'm trying all the avenues I can think of to resolve this issues, but booking.com should be willing to assist me as a long term customer. As a result of this terrible customer service, I will never use booking.com again!

I booked hotel accommodations in March of this year, the pandemic happened and the hotel cancelled my reservations. I was made aware that Booking.com would have to refund me. On April 6th I made the initial call to have my refund processed. Needless to say I've had to call them 4 times and my money is still not being refunded. The concert tickets I purchased was instantly refunded but not these guys. I recommend that you use another 3rd party company all they do is apologize. I also asked to have some sort of compensation for being inconvenienced and she told me no because of the covid 19 outbreak they aren't offering any compensation. I asked to speak to a supervisor/manager I also got a no on that one, "because that will be my final answer." I got so pissed I hung up SMH.... To sum it up, use a different 3rd party when planning a trip!!!!!

Complete scam artists. Booking.com are refusing all refunds in light of Covid-19 whilst the likes of Airbnb are returning customers' deposits caused by this pandemic. What is worse is that we have a deposit down and the final installment is due tomorrow and Booking.com are trying to string it out and stall in the hope we allow the booking to continue into tomorrow and debit our account for the remaining 1025 Euros which we know will be non refundable. We even had them on the phone yesterday confirm that the booking would be cancelled and refund issued to later deny the conversation happened and put in writing that no such deposit would be refunded and we should continue on with the booking and let tomorrow's payment go out. I would expect such underhand tactics from scammers but scammers get shut down. Why are Booking.com allowed to continue to operate on the web?

Have used Booking.com for many years to good effect. However, I booked about 9 stays early in the year for a trip from Australia through Japan to Germany. When a pandemic was declared on the 12th of March, I immediately set about cancelling the whole trip. The Japanese bookings, including the airline we were flying, gave us 100% refunds immediately. Stays in Strasbourg (Fr.), Berlin and Dresden, despite being non-refundable, were quickly refunded. However, I have had no luck with hotels in Erfurt, Frankfurt (x2), Heidelberg or Munich, and while I have contacted Booking.com several times to try to get these non-refundable bookings annulled and my money returned to me, nothing has happened. In fact, the messaging system they use has made it difficult to communicate.

We used this site to book hotel reservations outside Yellowstone. Covid-19 happened and all our reservations booked through Yellowstone were cancelled and refunded. The ones made through Booking.com were not cancelled and we're nonrefundable. They offered to cancel where we would get $20 back on a $500 reservation. Absolutely deplorable company just out for money.

I booked through Booking.com because it seemed so convenient. When the covid-19 crisis-hit our flight was canceled and Hawaii was put on a quarantine lockdown. So I proceeded to ask for a refund and I was given the ping pong run-around treatment. The hotel would say that I have to call booking.com and they would issue the refund, booking.com would email me and tell me it was the hotel who had to give me the refund. This happened multiple times over multiple days! I finally had to make a decision and cancel and they charged me 100% of the original cost of the hotel for canceling, OUCH!

At the beginning of January 2020 I planned my European travel and found what seemed to be nice accommodations at City Apartments in Venice, Italy. We had looked forward to the family trip with our 3 teenagers. Well Mid March the coronavirus pandemic started unsettling our plans and by April 20th we decided to cancel our trip. We had no problems cancelling all Airbnb bookings and also some Booking.com bookings. The Venice apartments are a different story.

I booked a room thru Booking.com prior to the Covid 19 outbreak. I tried to cancel the booking and was told that booking.com could not cancel it because it was transferred to a 3rd party provider named Agoda (which is a subsidiary of booking.com). When I attempted to contact Agoda I was told the confirmation number provided by booking.com was not in their system and they could not do anything. I called booking.com back and they would not provide me with the number given to Agoda. I requested to speak to a senior representative and still have not heard back. Do not use this company if you think you may need customer service to resolve an issue. It is actually a joke.

Booking.com never did their job. But Comfort Inn did reach out to me. They give a full refund. Recommend Comfort Inn but will never use booking.com again.

Booking.com promotes itself as one who makes it easier for everyone to experience the world. However, when issues emerge Booking.com is just gone. 12 March was a dark day in history as there was an official statement which confirmed the pandemic status. As a result, Booking took first measures by publishing some information on their website that in case of official travel restrictions it would be possible to get a restitution even when the booking is non-refundable. It looked too good, to be true…

Booked and paid for rental car several weeks in advance. Arrived at airport and waited at pickup location for over 30 minutes. Called pickup company and was told there would be no more pickups as there were no more cars. Call the rental car company (COLUSA) and immediately got voicemail in Spanish. Tried several times with same results. Tried the 800 number and left voicemail. Got a call back from COLUSA stating no cars available. Called Booking.com and they tried several times to reach COLUSA. Booking could not find another car for me as there were no available. Finally found at 6 times what I paid for. Booking told me to rent it and I would be reimbursed. Sent documents to booking and they passed it on to rentalcars.com who they subbed the rental to. Rentalcars.com won't do a thing. Spent 3 hours and 6 times as much money. Ruined my trip.

In February 2020 I booked 9 night stay at Homestay Walsall through Booking.com. I could not stay 1 night in such filthy conditions. Photos to prove it. I complained through resolver and emailed company. No help whatsoever. They had my money. They put profit before customer service so beware. They do not vet hotels before they put them on their site. I advise going direct someone like Travel lodge or Premier inn where you have a guarantee.

I booked an apartment in makati manila for the 17/03/20. Because the worsening of the spread of Covid-19. There was an order for the closure of the airport. I contact the owner. The owner understand the situation. He agree that I will not be charged a cancellation fee. However Booking.com did refund me thank for the owner who contacted them to inform them that I should not be charged the fee. Yet when they refund my bank I realise that they took the fee. How sick this company operators. Will never let this go. After the situation with the Covid 19. I will contact the appropriate authorities in my country and the European institution for their callous behaviour. I will never ever deal with such a nasty company.

I have been with Booking.com for 10 or so years and have always been extremely satisfied. That is until the Coronavirus situation. Our state has been on Shelter in Place for over 3 weeks and it is only getting worse. I made reservations on the Queen Mary for one night, non refundable tickets. I contacted them about 10 days ago and was told via email to contact the Queen Mary directly. I did and they told me that it is up to Booking.com to refund money as they booked the transaction.

I have been trying to TALK with someone for weeks about a refund on my booking because of the Corona Virus and have had no luck. They say they will call you back and never do. They want to not return my $550.00. I have spoken with the property owners direct and they have also tried to help. Stay away from these people and they are associated with Evolve also. Find another way to stay other than Booking or Evolve.

We understand their No cancellation policy, but they should take consideration with this COVID-19 Pandemic outbreak. We tried to email them and the owner of the accommodation but they would take no action for this issues. We booked this from Feb and our holiday is not til 2nd week of April but they already charged us with the full amount. We are disappointed about this.

I have tried to reach Booking.com to get help with a refund for a vacation that had to be canceled because of COVID-19 stay-at-home order by our Indiana State Governor. The condo facility moved the vacation. Booking.com never got that information so they think I had a stay BUT I DID NOT. I realize everyone is off work, including myself, but no one will help and I cannot afford to lose my money. I need help. My husband and I cannot go anytime this year as we are taking our vacation to get paid for being off right now due to business closure. I do not think it is right that all these businesses will not refund money. Now, Florida Governor is stating they do not even want travelers. Wouldn't that be a reason to refund money? I will NEVER use booking.com or RealJoy Vacations again if I do not get some type of resolution soon! Everyone be careful. How companies are doing business now are how they really feel about their customers.

I have been in a loop with Booking.com over $2500.00 in hotels in Amsterdam and Brussels during this world shutdown. The hotels tell me I can cancel or reschedule but Booking.com will not do it. I will make it my life's mission to warn others about this company!

I will never again in my life use Booking.com. They refused to refund my money during a national pandemic and forced us to reschedule. Once we chose new dates from their site. They refused to honor the price shown on their website and told us it was more expensive on their computer and we had to pay the higher rate. I provided a link and multiple screenshots of the lower price and they still refused. They are robbing customer of their money during a horrific national emergency. They’re compromising people's health and finances at such a sensitive time. It’s despicable.

Had a hotel reservation that the hotel agreed to cancel fee free due to coronavirus. Have been waiting for the refund for over two weeks and then find out that I was charged again this morning by the hotel all because the hotel canceled it but BOOKING.COM did NOT cancel it. Had to get a new credit card and now can’t even guarantee that I will get my $$ back.

I made a reservation two months ago for a condo in Gatlinburg. I was supposed to be able to cancel the reservation if more than 24 hours before check-in. The event I was attending was canceled two weeks ago. I went to Booking.com to cancel the reservation. It was already marked as canceled. Today I got an email from the condo asking for a credit card. They said my reservation was NOT canceled with them. They said only Booking.com could cancel it. I cannot cancel it online, because it is already shown as canceled.

No help with our stay at all even tho we booked it with them.. We arrived at apartment at 12.30am. After giving them notice that we had a late flight and no lockbox info or code, Apartment which is company Easy host was not contactable. Later told me they close at midnight, so after a very long call to Booking.com who at first said this is our fault because I didn't tell them we had a late check in I made them reread all emails sent and they did find I had made them aware of this, 2.5 hours later we still couldn't get in so booking.com finally emailed us another place to stay for the night and assured us that this is not our fault and they would reimburse us this night accommodation, we have not received this of course.

Booking.com don’t answer, but keep forwarding my messages to the property, even if the hotel informs me it is all about the policy of Booking.com and that the hotel cannot help me. I shall never use Booking.com again!

Purchased a night stay near Rome.... with the Coronavirus epidemic and Government advisories we had to cancel: Booking.com will not refund our money...instead playing games with their "help" suggestions. A total rip-off.

While am generally happy with their service, there is a push to take a considerable discount for a reservation that does not allow cancellations. The standard undiscounted price is about the same as booking directly with the option of cancellations. Using Booking.com is merely a convenience. The discount for forgoing cancellation needs to be comared with the cost of cancellation insurance. Even if one can't use the reservation because of government restrictions the hotels sock it to the customer for far more than their out of pocket costs since at worst they don't have to service the rooms and at best can re-rent them. Bottom line: Don't be taken in by Booking.com's apparently cheap nonrefundable offers.

There are so many travel bans. I can not leave Aus or enter the UK. But Booking.com and Elmwood Hotel are forcing me to pay 479.15 for accommodation that I can not possibly get to. They are trying to profit from catastrophic events.

After a tier 4 travel ban by the USA, the highest level, we had to cancel a 5 day trip to Sint Maarten. Booking.com is not supporting at all saying it's up to the Hotel? They want to charge us a 50% cancellation fee. Cannot get through to this Amsterdam Company. Do not use!!! Book directly as these booking companies have turned into **, all of them... Buyer beware.

I make a reservation with them for an apartment 4000 miles away. The guy put me in a completely different apartment. Booking does not even confirm the apartment. The guy is still renting the apartment from booking.com. He is a scammer. He told me that booking asked him to extend the apartment to the previous person. The guy did not have the apartment to rent and booking has no knowledge of anything. Their customer service could not help me 4000 miles away in another country. They should be put out of business. I complaint several times but with no answer yet the renter is still online with them. BEWARE before booking with them.

Great till I wanted to cancel 2 rooms 1 night. The room was great. We booked for Friday. Check out on Sunday. The weekend that the government shut down everything to sightsee. I talk to customer service to find out about canceling Saturday because there was nothing for us to do. I told them we would a refund due to the coronavirus. They said they would have to talk to the property which is ** because I talk to the hotel which understood the situation and told me it was up to Booking.com so I will never use this site again.

I will never use Booking.com again! Due to the Coronavirus situation my mission's trip was canceled. I called Booking.com and because I had paid they refused to refund my money. Said to call the property. I called the property and they said Booking.com just had to call them and talk to a manager and they would be happy to cancel it. It was Booking.com that had my money. When I went back to call them there was no number on their site any longer. Everything was by message and it kept taking me back to no cancellation refund because I had paid. This is totally unacceptable!!! I have sent several messages and no response. I will never book through them again. They kept my $191.

I booked a trip to Italy Rome using Booking.com. The website charged me for two rooms at the time of booking. Due to the Covid-19 virus the USA and Italy countries both restricted travel to from USA & Italy. I proceeded to cancel my Hotel reservation at the TMark Hotel Vaticano in Rome, Italy and I was told by booking.com that my room is non refundable. So basically, took my $1,037 dollars paid and not refunding.

During the biggest crisis the world has ever seen, I cannot get a refund for my stay in Wyndham Daytona Beach. Unbelievably irresponsible company. Been dealing with this for weeks and hotel blames Booking and Booking blames hotel. Thanks for runaround.

THE WORST customer service I ever encountered, impossible to get in contact with them. They don't care about anything other than taking your money. Even with the corona virus epidemic they don't have the decency to allow cancellations to an area which is on lockdown. Our flights got canceled, government of the country closed the borders and yet we are not allowed to get a refund and cancel accommodation!

Absolutely terrible customer service, impossible to get in contact with them. They don't care about anything other than taking your money. Even with the corona virus epidemic they don't have the decency to allow cancellations to an area which is on lockdown. They rather you put your life and the life of others at risk so they can make an extra couple of euro. Very unhelpful and couldn't care less about the customer

I will never in my lifetime use Booking.com. I am immensely disappointed in their behaviour. I wanted to cancel my hotel stay weeks before because of the coronavirus. They never refunded me my one-night stay and said they advised me to call back and when I did the machine message kept telling me that my call wasn't urgent. How do you know this. I will never ever go through booking.com, they are despicable in a time of emergency.

Very unimpressed. Cannot help or change policies due to Coronavirus pandemic. Will not or “cannot” help me with getting my money returned. Have used them for years, but will no longer be using their services.

We made reservations for Hilton in French quarter thru Booking.com. For our anniversary. Due to my husband having cancer we decided to cancel the day before we were supposed to go. They charged us for one night anyway with the president telling us not to go because of the corona virus. They tell me the hotel owes us. The hotel tells us booking owes us. No one at booking will even talk about it now. You can’t even drive thru to file a complaint.

Using Booking.com my buddy and I reserved a hotel room in Daytona for two nights during bike week. SEASCAPE INN was the hotel on Atlantic Avenue South. Booking.com set us up @ $172 a night, the pictures of the room layout and exterior of the building looked great, pristine in fact, the price? Well it was "bike week" what do you expect..

Due to the coronavirus outbreak, I am unable to attend my event in LA. The hotel said they would have refunded my stay, but, I booked it through Booking.com so it would be up to them. Booking.com refused to refund my stay. Filing complaint with the Better Business Bureau.

Their website is set up so that you cannot easily find a phone number or make email contact with them. When I did finally got through the phone rang and then cut off twice! By email, I explained in the box my cancellation information etc and at the bottom it would not let me send it but rather wanted me to call an agent...back in the circle loop of chasing your own tail. This is not a reputable company and at a loss of over $800CAD it has been a hard lesson to learn. I will be posting on every social media my horrendous multiple attempts over the space of 1 week to get in touch with them. They have designed the web system with ease to book and pay, but have made it virtually impossible to contact them for any changes and cancellations. I will never use them again and I advise everyone to use another booking company or better yet, book directly with air/hotels on your own and get any discounts you can!

Always Book Direct. With the Coronavirus making all travel impossible for most of us, you would think a publicly traded, multi-billion dollar operation like Booking.com would be offering full refunds to everyone. Nope.

Me and my wife made a reservation at Zaan Amsterdam Hotel on Booking.com with the check-in of 10 March and the check-out of 14 March on the reservation. Later on, we checked-in the hotel on the 10th of March. In the same evening, we wanted to take immediate action to warn all Turks around the world about the Turkish government's information about Coronavirus, and quickly changed our expected check-out date. As a matter of fact, we quickly updated our flight tickets. Afterwards, we went to the hotel reception and explained the situation, but, because we made the reservation via booking.com they said we had to contact with booking.com. We forwarded the situation to booking.com. They contacted the hotel, but preferred to send us an e-mail instead of a telephone (they had one ring when my phone was in my hand). And they said that according to Hotel rules, the refund is impossible.

I told myself that I would not use Booking.com again a couple of years ago, but gave in recently. We are forced to cancel our spring break vacation starting tomorrow due to COVID-19 and contacted Booking. The voice mail stated if you are canceling due to COVID-19, to please do so online. I cancelled (requested "free cancellation") and received an Email stating that they have sent an email to the hotel and would 'have an answer shortly'. The next paragraph stated that the booking was non-refundable. I called the property directly and they stated that all has to be handled with the booking agent. I waited 24 hours 'shortly' and called Booking.com again, they basically stated that they did respond and the booking was non-refundable. Burn me once shame on you. Burn me twice shame on me. This is my fault I guess.

It's not bad enough that everyone is having to cancel all travel plans due to the corona virus but then on top of it, this company will not answer their phone so I can even try to get a refund from them. I have been trying to get them to answer for 2 days now and it just keeps me on hold forever and then hangs up on me. I also cannot use live chat because it's not working for me either. What a sham company. I'm sure I won't get refunded anyway because when I did talk to the hotel they told me they couldn't refund me because I went through a 3rd party and from what I'm seeing here...I'm pretty sure I'm out what I paid. I will NEVER recommend this company to anyone and I truly hope they go out of business after the lack of compassion they're showing to everyone that is having to cancel their travel due to no fault of their own.

They do not care about their clients at all, do not care about safety. Only what they care about are the owners of the properties and money!!! Due to COVID-19, my all flights were canceled from the US to the UK (by the air companies) and they even didn't want to contact the owner to discuss the Force Majeure situation. In their opinion, it is normal to charge people for the week of stay just because they do not have updated protocols. Horrible customer service and horrible company mentality. You will never succeed if you not respect your clients and do not care about people's safeties and comfort. I can only compare you with burglars who rob my family during this hard time.

Every interaction I've had with Booking.com customer service has been horrible but this last experience has sealed the fact that I will never book on this site again. I ended up at a horrible hotel - the door on the room was broken, it was supposed to be 4 star. The wind blew the door open all night, lock was broke, bed hard as a rock, no blankets. When I tried to contact someone it told me to contact the hotel, hotel tells me I need to talk to Booking.com. I had 3 nights booked, left after the first night, no way I would stay there again. Now the site won't let me write a review so I'm guessing that's how they're skewed. Can't reach anyone there to help.

Whilst Booking.com is an excellent site I recommend staying away from accommodations that do not offer a refund for any reason including the corona virus. Wasted thousands of dollars on these accommodations. Be careful and only book with refundable accommodations. Worst example is Stockholm in Sweden, Venice in Italy, Pula in Croatia and Kotor in Montenegro.

I would never book with Booking.com again or recommend it to any other guests. The United States put a travel ban in place on EU countries, and the website still refused to refund me. This was due to extenuating circumstances outside of my control. Very poor customer service. This is not an acceptable way to treat customers, and I will never use this service again.

No sympathy or alternative options because of corona virus. Do not book with this site. I tried to cancelled because the government has requested I stay home with my small children as the hotel holds 100's of people congregating in a small indoor space. The hotel itself was accommodating 24 hour in advance cancellations for this reason and Booking.com had offered nothing but to take my money. With the hotel's policy this would apply to all booking by anyone and any site. No rebooking. No partial refund offered. Just too bad for you and your children if they get sick. This is unacceptable customer service and I would recommend no one book on this site. In this time of need they don't care.

I booked a room in Marriott Downtown and cancelled way before the due date, was under free cancellation. Still the hotel charges me One night and Booking.com is asking me to speak to the hotel directly to ask for refund. Hilarious!!! If I wanted to book with Marriott directly I would have done without booking.com. I will never book again with Booking.com. Remember it was free to cancel booking and was cancelled way before the deadline of charging. Worst customer service from Booking.com.

Tried to get in contact with an actual human being via "Live Chat" to change dates on a booking. Thirty minutes no one bothered to answer. Ended up having to contact the place directly and they were more than helpful.

I booked a room for an event that was taking place in a city out of state. Due to the recent health crisis, the event was cancelled. I contacted the company to see if I could cancel the reservation with a penalty or at least, move the reservation to later due to the current call for social distancing. I understand their policies but these are far from normal circumstances. I have sent them documentation from several government offices about closings, limited traveling, and social distancing for the health of everyone. They were unwilling to help by either cancelling the reservation with a penalty or just simply moving the date. I will never use this unaccredited booking company again. It has been just a horrible experience.

I made two reservations in Estero Florida Estero Bay Shore Waterfront Home for the end of March and again in April at same place. Then, Coronavirus happened. We got in contact with Booking.com and they said to contact the owner. So, we did. I told them that my husband has heart disease and is diabetic and that we were advised it is not safe for him to fly either time.

On February 14, I booked a hotel in Tampa through Booking.com. When I arrived at the hotel, the desk staff informed me they were overbooked and unable to accommodate me. I went out to my car, called booking.com and they were aware of the overbooking situation. They offered me an alternative hotel and I had to decline due to its distance. I spoke with a rep named Megan. She ASSURED me that my credit card would not be charged.

I was redirected to Booking.com while looking for a reservation in Tumwater Washington on May 10 to the 13th 2020 and agreed to sign through them because it said they rarely have any troubles with cancellation charges. I had to cancel because the event I was attending was canceled due to the coronavirus epidemic. I was told by booking.com I would be charged $362! Had I stayed it would have cost $400.!

Both the US govt and the EU country govt have declared a emergency because of the CV pandemic and ordered everything closed. But the hotel booking I made will not refund me. They claim that not only must they make a profit even while empty, they must pay a commission to Booking.com. I contacted Booking.com for help and they refuse to help at all or to change their policy of charging commissions during this pandemic crisis.

My husband and I were travelling around the Philippines in Feb/March 2020 for three weeks. We always use Booking.com and always stay budget. However for our last accommodation we were going to treat ourselves and do a more luxury stay for the last four days. We picked a hotel and the room price was expensive for us but it was a treat so decided to confirm the choice and make the payment. However after the payment was confirmed the charge for the room was about £60 more than had stated when we confirmed.

In a time when governments are limiting, if not restricting, travel as of March 14, 2020 Booking.com has stayed quiet. I've received notices from banks, airlines, airbnb, car rental companies, travel sites, hotels, etc., but nothing from booking.com. There is a long thread on their community site of people trying to reach them for answers about their reservations, but only a few have been successful and it seems their general policy is no refunds, no possibility to change dates. Nothing. This is most frustrating because if I had directly booked with the hotel, I would have received a refund. So what this says is booking.com is more interested in lining their pockets. I understand this is a difficult time for businesses, but to stand alone in not honoring cancellations like all other businesses is unreasonable. They have lost my business.

Booked a vacation home rental through Booking.com. Booking.com charged me for 4 nights. The property was rendered uninhabitable the first night by a massive rain leak that soaked the bed and floors. We had to abandon the property. We asked for a full refund, but Booking.com fails to respond after numerous requests. We are being ripped off by Booking.com. There are other booking companies out there, and I advise you to stay away from Booking.com., or should I say Booking.Rob.

I have a dreadful experience with La Terrace motel. I made a reservation for my family from March 23 to March 27 of 2020 to fly from Cleveland. Unfortunately, Covid19 affected our travel plans. I contacted a third party site booking.com and directly hotel. The owner of the hotel or whoever in charge said that there is no virus in Florida. WHAT AN IGNORANT MEN, he refused to cancel my reservation and doesn’t understand the danger of the new virus. HE IS THE ONLY ONE! I will be in Florida again when the time will get better, but will never recommend ANYONE to stay in this motel.

I booked a hotel using Booking Basic, it was written in the reservation that the price includes all taxes and payments, but on arrival at the hotel I had to pay an additional 38.55 euros. After living, I wrote in support of Booking, but after almost a month I did not receive a response. Do not use the services of these scammers.

Given the current coronavirus situation, booking is totally inflexible to negotiate cancelation. My event is canceled due to the virus and thus I have no business reason to travel. Booking could be more flexible if clients want to cancel to not escalate the virus issue traveling half the globe you could open partial refunds. Or do you want people to make a Booking video thanking you for booking to get them to hospital or quarantine? We all are fine with some refund, but a 100% cancelation fee at this time is a total no-no for future bookings. Expedia/AirBNB are more flexible on this. Given I do up 10 bookings a year, this will be most likely my last with Booking.com

I booked on Booking.com for our trip overseas and ended being charged twice. Booking.com refuses to refund the double payment. They have sent me on a Merry go Round. Good luck being able to get to online help or to Customer Service! Details: Booking.com notified me 2 days after I stayed at the B&B via email that the hotel advised Booking.com that there was a double payment and Booking.com asked that I confirm this via email so that they could refund me the money. I replied and cc: myself for evidence that I replied. A few weeks later I checked to see if there was a refund. NO.

Do not use this site. Use other mainstream sites like Expedia or Travelocity. After booking and prepaying for a room in Rome in advance (pre-Coronavirus) we were afforded ZERO support or recourse when asking to reschedule our trip. Booking would not represent us with the hotel and the hotel refused to alter the original reservation. Booking was not willing or able to rebook us to another destination in the EU.

I am writing this review to others that may want to consider hosting on Booking.com. The site is very hard to navigate. You WILL NOT get a live person to speak to. Upon surgery and a grave diagnosis, I had tried for 2 weeks to contact Booking.com to cancel our property listing and to cancel a single guest 3 months in advance. After a myriad of emails, I finally received a call. They wanted to know if I could find a place for this guest to stay after I explained that I am seeking a decent nursing home for my own self. Then they informed me that they were still going to bill me for their commission even when they knew the circumstances and did nothing to earn the commission. Host, beware.

I booked a hotel in Japan for 6 nights through Booking.com with free cancellation. After I had given my credit card details and received the booking confirmation, I was informed that the hotel reserves the right to swipe my card. (This was not intimated to me before or while making the booking). Since my travel was 3 months away, I did not want to risk having my card swiped, however, I received a message from my bank that they had charged me for the hotel booking.

This was the second time I used Booking.com to book my travel accommodations. First time (trip to Iceland) everything went well and we were pleased with the service provided by Booking.com, so when it was time to book our trip to Cancun, I chose them with confidence that we will be well taken care of. I booked the accommodations in August 2019 for our trip in March 2020, more than 6 months in advance. I was asked to pay up front, which I didn't mind since we were sure we will take the trip. I received confirmation letter stating that the vacation is paid in full. Our Credit card was charged immediately by Booking.com. To my surprise, I did not receive any reminders/notifications as our trip was approaching, so I called Booking.com to confirm that everything is all set and was assured that the hotel in Cancun was paid.

Booking.com will offer lowest available rates, which are actually nonrefundable and made via a third party (booking.basics) - but this little fact is ONLY REVEALED TO GUESTS AFTER THEY HAVE PAID TO BOOK A ROOM!!! If any changes need to be made to that particular booking, it is virtually impossible!!!

Booking.com is a complete scam. 2-14-2020 and I still haven't received my refund. I was denied access to speak with a supervisor. Everyone I spoke with put me on a 20 minute plus hold, and still no answers

I was booking hotels with Booking.com since 07 years time. This time I booked two hotels in Australia. Though I did with booking.com it went with partner provider Agoda. Now I want to cancel both hotels due to my flight cancellation. I am feeling very unhappy to say I am trying 4-5 days to cancel the hotels and get my refunds but totally failed. I could not contact booking.com customer care even through telephone. If Booking.com can help me to cancel my hotels it is a great help.

I am on a really nice vacation in New Zealand. I got to the south and heard about Stewart Island and all of its attractions and rare bird species and penguins you can see. I hurried through traffic and made it to the ferry just in time to go online and make sure there was a place to stay on Stewart Island since it is a very small place. I booked a hotel on booking.com and then ran and jumped on the ferry and barely made it, I was so happy! After an hour ferry ride to Stewart island I got off the boat and went to go check into my hotel. Booking.com had sent me a confirmation for not the night that I was there like I booked but for two nights in April...

Booked a hotel with this "service". Paid, confirmed, etc, only to later get an email saying the room wasn't actually available. Please book elsewhere, so I did second time. Same issue. Later told room wasn't available for the dates requested. Tried to call customer service. LOL. Couldn't get anyone on the phone. The first hotel manager called me to apologize for Booking.com selling me a room they don't have, inn-keeper helped me get a direct reservation. It all worked out (minus the headaches and the 90 min of my time to book a room!) and no thanks to booking.com. We will never use this nightmare service again! Stressful, with nonexistent customer service.

Using Booking.com became a nasty learning experience. Making an accommodation booking should be relatively easy, but not with Booking.com. Be aware Booking.com can double up on your booking costing you twice without your knowledge until you get to your destination. Confirmation emails generally end up in a spam box and try to speak with them without viewing a confirmation email is impossible to say the least. I will not use Booking.com again!

I made a reservation to stay at GuestHouse Inn & Suites Montesano. I was traveling with an elderly person and a disabled Vet. I asked for a downstairs room close to the office. When we arrived they tried to put us in an upstairs room & when I said that would not work they tried to put us in a room in the front that was being remodeled and far from the office. It was in terrible shape, smelled funny as they had all the windows open upon arrival. The parking lot had several homeless people right outside the door. We could not stay as we felt unsafe. The hotel refused to refund our money and Booking.com refunded 29.00 of the 200.00 I lost out on. They also blocked my review from showing up on their site. Be warned of booking.com and the customer service you will not receive if something does go wrong during your vacation. We actually found a hotel with Hotels.com that night. Booking.com does not care about your safety at all.

This is the 4th time that I use booking.com to make a reservation, and the 3rd time that I end up having trouble with my reservation. In the most recent case, I made a reservation, which was with free cancellation option and the option to pay at the hotel during my stay. 3 days later I received a message saying that the hotelier declined my credit card. Because this is a very important business trip, I chose to immediately pay the full amount in advance with a different credit card. Since the initial card used was all good, I didn't understand why it was declined in the first place and I overall felt insecure about my reservation, I called at booking.com customer service to ensure that my reservation was ok.

We booked at Americana Inn & Suites on January 31st to February 3rd, we book 2 rooms totaling $583.95. This was a birthday gift to my friend Edward **, I paid for these rooms. We get there and it was not an Americana Inn & Suites. It was a Motel 8, I was charged by a Fletcher Company. 3 different names. How does that makes sense. These people's system is outdated and took them awhile to look for me and to check in. We had a busy weekend and reservations all weekend and we needed to get those place and didn't have time to complain or to keep moving from hotel to hotel. If you see on the review that was made on 2/7/2020 you will see how disgusted we were about this place there is even lots of pictures that were taken. The pictures on Booking.com that you guys have are false advertisement, nothing of clean, cigarette holes on the blankets. Mold on the metal that can cause sickness to people if get cut by something.

I had booked accommodation in Lima, Peru under the owner name of Ariana. The night before I left for Peru my father had a heart attack and then a cardiac arrest. He was on life support for a week. I had advised the owner of the accommodation of this situation with a letter from the hospital for a refund. Her reply was: "I cannot waive completely the cancellation fee, but reduce it to the first 3 nights of the reservation. Please get back to me about this, thanks!"

I booked two rooms through them, got there and the place was a pigsty, filthy, with one lightbulb swinging above. OK so I prepaid. But, they didn't even actually have any rooms available for another hour anyway. So we left. Booking.com forced me to pay even though they didn't even have the rooms.

I had an appointment in Orlando so I booked a stay for a night at the Days Inn Wyndham I Drive with Booking.com. When I got to Orlando, before I even checked in at the Hotel and my appointment got canceled, I called the Hotel and they couldn’t cancel it because it was through Booking.com. I filled up the cancellation paperwork, I called over 5 times, I spoke to the manager from the Hotel and they couldn’t cancel. I never had a bad experience with a company that I couldn’t cancel my stay when I didn’t even stay. It was pretty ridiculous. Don’t use Booking.com. It’s a waste of money and they couldn’t even find the reservation to cancel it and their reservations are non refundable. Run from them!!! Big scam!!!

Very bad service from all aspects and I will never ever use their service no matter what, not to mention the customer service when I try to raise a complaints. She told me the mistake is mine and I have to follow up myself and chase the issue.

I booked a rental car from SFO 4 months in advance through Booking.com, and paid a $US40 deposit as required. The marketing in two places said "Can be cancelled with 100% refund right up to your pick up time". On the confirmation it also said "free cancellation". When I cancelled 2 months in advance they charged a $40 cancellation fee. In the fine print of my booking confirmation after the deposit was paid it stated "Free cancellation up to 48 hours before pick-up (deposit bookings excluded)." When I queried the charge I was told by email "the deposits are non-refundable". My advice is to book through more transparent online industry agents that allow a true free cancellation. This is dodgy practice, in my opinion.

Please make sure that you're 100% positively going to make use of your reservation. I booked a 1 night next day stay thru Booking.com for a hotel in Conover NC. This was done in the early evening, I quickly looked at the web-page and it stated that I would not be charged until I presented at the hotel. Immediately after booking I received a confirmation email that this was non-refundable. Within the hour I emailed Booking and tried to cancel. Called the hotel and was told that I can't cancel thru them. It had to be cancelled with Booking. No phone number was listed for booking.com. To summarize my credit card was charged & 2 follow-ups with Booking led to nothing. Be 100% sure when you reserve that you'll use it or be smart and use some of the multitude of other services.

I'm not happy with Booking.com. I'm still waiting for my refund which I have been waiting over 4 weeks. Apple motor in is where I cancelled my booking. It's very hard to reach booking.com. I contacted the motel. They said booking.com has the money and they will refund. Booking.com are now saying they have to contact the motel. So frustrating experience.

I've had many experiences with them. Some were ok, so I continued. But some were awful...I've had hotels tell me they couldn't update their info on Booking.com and that's why I wasn't given a room (when I got there). This most recent experience was I booked and was overcharged 119 dollars. Booking sent me an email acknowledging I was overcharged and said they're refund money in my account. One month later, still nothing. Calling them is a hassle. ALSO, THE GENIUS membership is a hoax. You don't get a better rate than any other site, and other sites have more choices. And calling the hotel directly is usually the best, anyway. Stay away!

ATTENTION! Booking.com is fraudulent!!! They have a clone of my listing on Airbnb on their site which is a scam! I never put it up! Furthermore there is no way to contact them, the phone line charges you and you don't get through. They don't respond to messages either!!! BOOKING.COM IS A SCAM!!!!

Booking.com messed up my booking. Phoned apartments. They said, "It's more likely your bank spoke to bank. It was stopped by booking.com." Phone them. Very unhelpful when I ask to speak to a manager. The phone was put down twice.

I bought the hotel from them because it said reserve now pay later. They took the money out of my account! The hotel I reserved is in Rome. I had to pay international fees from my bank. I wanted to pay when I got there. Do not believe them when they say reserve now pay later. It is all lies!

Booking.com has promos called "Booking basic" that supposed to include taxes and charges. I booked an hotel in Miami with this promo and when we arrived to the checkin we were charged with additional USD300 of taxes and other charges. I communicate with booking.com and they told me that they will refund me in 15 days, I have 4 months waiting and now they ignore my emails. THIEFS!

Do not expect ANY support if issues arrive. I’m a pretty laid back, low key traveler, but Booking.com has 0 interest in customer satisfaction once they have your credit card. I have an upcoming trip to Barcelona and with the room we have booked there is advertised “free taxi” included and the link remains on my reservation page, however when I attempt to book, I receive “offer already claimed”. Ok... so apparently the reservation accidentally got cancelled. “Can we please rebook, or can you issue a new code?”... “Nope! Sorry”. Because the offer has been “used”... I’m not even in Spain yet!

This is the story how Booking.com charged me a lot of money and how it now acts like it is all my fault. So, I made a reservation in Mouzinho Rooftop View in Porto on February 4. It was stated in the website that the Cancellation Policy of the hotel is that the free cancellation is possible up to one week prior to booking (note that there were more than two weeks to my stay). So while I was booking, it was clearly stated that the fee is fully refundable. I even double checked because it was a shaky trip choice but the place was good and I did not wanna miss it. However, AFTER the booking was done and the fee was paid, I received the confirmation mail saying cancellation deadline is the last 30 days and now my reservation cannot be cancelled with a refund. Ok, so you are telling me this after the reservation? Great. And of course things went wrong and we had to cancel the trip, and the real fun began.

We had booked a room at “Hostal Dibulla River” in Dibulla, Colombia. When we arrived at the property we were told that the room wasn’t available and had not been for a long time. Our confirmation number and pin was totally useless and we were asked to leave. When I contacted Booking.com via their app, all I received in response was a ‘no reply” email that was quite obviously automated.

I booked a hotel in Costa Rica (Hotel Samara Paraiso) that was supposed to be free cancellation up to a certain time. I got pregnant and canceled within the stated time frame. I got a confirmation email from Booking.com of the successful and free cancellation yet never received my deposit back from the hotel. Ultimately the hotel denied my request for a refund. I reached out to booking.com and after asking for some verifying information and confirming my entitlement to the $466.17 refund, their resolution was to send me back to the property again. NO HELP and FALSE ADVERTISING!!

I booked a stay at Hotel Pennsylvania in NYC for Dec. 7 to 9, 2019 last November 17, 2019. However, I had to cancel it on the same day or next day because I found a better offer, also using Booking.com. I've used Booking.com several times and they usually deliver. I've also been a guest of Hotel Penn (in 2015) and really like the Hotel. In this case, however, Hotel Penn charged me for my stay, even if I had already cancelled well in advance of the Dec. 4 deadline. I've been emailing both Booking.com and Hotel Penn and they have been giving apologies but no reimbursement.

I booked a hotel Altura Suites in Chile through Booking.com like I usually do. Given what happened in Chile we decided not to go there. It was a non refundable so I expected the amount to be withdrawn from my account. The hotel canceled the booking and charged us 20,64 dollars more! Altura Suites first denied charging us more and when I proved they did, they replied we didn’t show a PDI migration card! How can you show one when you weren’t even there? I trusted booking.com with my credit card who still hasn’t refunded me despite many calls and emails. No hotel should be allowed to charge you more without your consent!

When I reached the flat I rented for an entire month in Sydney, Kings Cross, there was no room for myself, no bathroom to be shut, dirty furniture, kitchen disgusting, bathroom horrible, fridge filthy, you couldn't touch a thing, dirty beds and towels, everything disgusting and nothing to accept. The hirer didn't mention a cat, which I am allergic to. And I immediately suffered red and wet eyes. Booking.com let this guy keep a penalty fee of 300 AUD from my money which they took weeks before from my account. The pics of the flat were all fake, many years old and there has never been cleaned anything for ages. Most horrible place I've ever seen.

I am disappointed with Booking.com, and I recommend anyone seeking lodging look elsewhere. We booked an apartment unit 3 months in advance for an out-of-state trade show. I received email confirmations up to the day before check in. $1500 was withdrawn from my bank account 2 weeks before check in to pay for the booking. I even received an pin code for entry.

I made a booking for a Universal Adventura hotel back in July 2019 through Booking.com. The email from Booking.com said changes could be made up to 5 days before stay. I clicked on the modify booking button on the email from Booking.com and instead of being able to modify my reservation Booking.com cancelled it before I could even input how I wanted to modify the reservation. There is no number to contact Booking.com when this happens. I had to rebook directly with the hotel at a much higher rate. Save yourself a large headache and additional expenses, skip dealing with Booking.com.

I booked my vacation rental via Booking.com and I got confirmation of that. Next day when we were almost ready to leave for vacation, I get an email from booking.com saying that the reservation is cancelled due to technical errors. I was so pissed for this last minute notice especially when I was about to start for the trip. I was asked to provide alternative location, so I shared another property. Booking.com PROMISED to pay me 50% of the difference in the extra amount for renting this new property and I got email from them regarding that. Soon after I came from my trip I sent them the document showing my credit card summary with payment and the property details. They said the payment will be issued to me in 5 days.

After my filing on BBB Booking.com contacted me and reinstated the Genius status.

I booked 4 nights at a Hotel in San Jose California. Booking.com charged my Credit Card $427 and my stay was wonderful. However, a month later I was paying my Credit Card bills and found The Card I put in for security at check in (My Amex) was charged the same $427 and sure enough, when I checked the original Credit Card Visa, Booking.com indeed charged $427 and the Hotel charged the same $427 to my Amex. If it was not for me checking thoroughly, this Double CHARGE would have just gone unnoticed

I booked a rental in Jamaica through Booking.com. The initial credit card payment did not go through, so I called my credit card to approve. The card was run again and payment went through. I still didn't see my reservation on Booking.com, so I sent a message through the app to find out why. The owner of the rental replied back that my rental was no longer through booking.com, but now directly through the apartment manager in Jamaica. I never consented to this, nor would I ever, since this is a foreign country and I would always want the protection of the booking company. Next, my credit card was used to buy Jamaican cell phone minutes! The owner of the rental would reply to any question I asked with cursing and anger.

I booked a two night stay three weeks prior to my trip. They sent me a cancellation 24 hours before my arrival because the hotel was “overbooked.” I was unable to travel because all of the hotels were full as I was traveling for a major racing event. This costs me a lot of money as I also cant cancel my plane ticket!

I am travelling alone, therefore paying for two people every time I book for a room. I booked a room three days ago, then my two friends travelling not far just told me they were coming in the same area that same weekend. I tried to change within 3 hours of my booking. It was a non refundable. Since that was the case I can still ask the hotel. I dont have a phone here, therefore I wrote an email explaining why. I was told by email back that I would receive an answer in 48 hours. After 48 hours I was still waiting for an answer. I bought a phone card, with limited minutes, called the hotel. They told me to call back the next morning. I called back the next morning. She told me to call in another 5 minutes. I was just going to move my reservation one day in order to see my friends....she said to call Booking.com....

BUNCH OF COWBOYS. Please read all the reviews about them before even attempting to book through or do any business with them. A shameful service, they are offering various deals, upon booking with them, which actually cannot be materialised. For my booking they advertised that on my booking of over £300 there will be a free airport Taxi, nothing was mentioned under terms and conditions. Upon getting the hotel accommodation, when we tried to book the Taxi then we found out that a minimum 48 hours notice was required to avail that offer. The customer service advisors are highly untrained, when they find out that they cannot sort out the problem, they simply put the phone down. So, in essence, an offer, which we cannot avail and have to pay for our trip from Airport to hotel, absolutely dreadful experience. I have now canceled my account not to deal with these jokers again.

There is a 3rd party (Stripe) who handles finance details for property owners advertising on Booking.com. So whenever there is a problem, it takes forever to resolve as the Booking.com employees can only relay messages to Stripe who is located in Amsterdam. I am now owed over $5,000 from Booking.com and have not been paid by them in over 2 months as they claim they need to verify my identification information. My identification information never changed but payments suddenly stopped. During this 2 month delay, Booking.com has been able to withdraw their commission due from the same bank account without any problems. Seems to be a 1 way street.

Booking.com had an error with their website and removed the taxes hotels have to charge their guests out of their bookings. Because of this when a guest checks out their bills were almost 20% higher and the guests accuse the hotels of overcharging their guests. It has cost my hotels close to $1000 in revenue and countless hours spent helping guests because of booking.com's error.

I've used Booking.com for 10 years and each year the quality of the hotels and customer service gets worse. But my recent experience is the last one. DO NOT use this company if you have any other choice or you are only storing luggage with no expectations of quality, clean furnishings, appropriate noise levels for sleeping, and service at the hotel backed up by Booking.com. Why? Because of all the properties I've rented during the last several years, nearly all have been misrepresented in photos, quality, and reviews. I had come to expect some of that because of the price advantage, but to a point: when you rent a hotel room, you should be able to use it for sleeping, at a minimum.

I booked a room on Booking.com and had to cancel due to circumstances within 1 minute of booking. Was put on hold for 10 minutes and then told we could not cancel it. This is so inappropriate and rude! Beware of using Booking.com!!!!

I did my Hotel booking from Booking.com for Marriot in Milwaukee, and they charged me additional fees on my credit card, best part is they are not ready to issue invoice for this, and when I followed up with their customer care, they asked me to send details in mail. After waiting for more than 5 days and multiple reminders, they don't take any action. The experience was very worst.

I booked a hotel stay for one night which I paid for upfront as requested. However, due to fires and other conditions I am unable to keep that booking so requested a refund - Booking.com gave me the run around - go to the hotel they said! Hotel said - go to Booking.com!!! I spoke to 3 agents at Booking.com and after much explanation each time, they would put me on hold and then the call conveniently dropped out!! The hotel insisted that even though I paid in advance the booking company (in this case it was a third company Booking.com used, had the received the funds) and the hotel could not cancel or refund. I know they stipulate 'non refundable' - so beware - don't get caught up as they just want to take your money!!!

I booked a two night stay at a hotel a few months in advance, it was non-refundable. It was about 6 days before our check in that I had a death in the family. I saw on Booking.com's website they have an area where you can request a cancellation for non-refundable hotels under certain circumstances. So I informed them of the situation and that I would not be able to stay the nights I had booked because I would be a completely different state. They still basically said, "No - you will be charged the full amount." So, booking.com, I say to you:

Booked a hotel with Booking.com 5 months out, the website says cancel at anytime and you dont need to pay upfront. After I made the reservation I had to provide a credit card, after that a small disclaimer comes up saying they have the right to charge some or all of the charges of my reservation, and that I am now dealing with Holiday Inn directly. Within minutes a charge came thru on my credit card. Within 24 hours the full amount of the stay was charged. Do not use this company and do not give them access to your credit card.

Accidentally booked a room for a week later than I wanted - my fault. Actually stayed at the hotel a week before and attempted to cancel the 2nd reservation days before. The scam that became apparent is that Booking.com says only Holiday Inn Express (HIE) can cancel the reservation and HEI says only Booking.com can cancel it. I know it said no refunds, BUT it emailed me and said there was a way to cancel with only a minimum fee. I explained the mistake, and nothing happened. And the interesting fact, the "great rate" Booking.com gave me was higher than the rate I got from the hotel. Lesson learned - don't use either source in the future. Lots of other, ethical options!

Last year in February I used Booking.com to find home for vacation. Since I have baby I wanted everything to be on time and safe. So, I booked in February one amazing house on Thassos, Greece for August. It was big house and I planned to stay there with my family and friends (8 persons). So I paid a reservation, but in May (that is only two months before holiday) I got email from Booking.com in which they informed me that my reservation was cancelled (still don't know why). I wrote a lot of mails and had a lot of trouble to refund my money (not to speak what troubles I had to find new rental... :( Booking didn't even made effort to help me in any way. I was very disappointing experience and I wouldn't recommend this site to anyone.

I booked 4 rooms through Booking.com for the Tamworth country festival 2021. I got a price from them which I confirmed. They then phoned me the next night from Singapore to say the price was wrong and it was dearer. We accepted the higher price and were confirmed by email. I then got a call from Amsterdam about an hour later to say, "Sorry this motel is booked out." They told me the owner of the motel had booked us into another motel. I then took it upon myself and phoned this motel to be told their bookings weren’t even open for 2021 yet. I got confirmation for 5 nights 4 rooms for $2440 only to get an email the next day saying a mistake had been made and it will now cost $6600. HOW ON EARTH CAN THEY DO THIS? I had to give them my credit card both time. Consequently we have CANCELLED. Never ever use this company. I have written to booking.com several time but NO reply. I have copies of all the emails to prove this.

I just got robbed by the company in the space of about 10 mins. Booked a rental car with them and paid but when I went to print the booking receipt the condition of rental was I had to front up with a $400 deposit and have a credit card with with a coverage of $5,000 for excess for insurance. A fact they didn't make evident when first booking. I haven't got a credit card and cancelled 10 minutes later after realizing and they took all the booking money as cancellation fee and only refund me the insurance money which I have to wait up to 10 days to get. DON'T USE "DODGY **!!!"

After making a flight reservation on Southwest Airline's website, I was offered the chance to book my hotel through their site via a partnership with Booking.com. I made a reservation at The Hampton Inn & Suites of $119/night + tax for multiple nights in January 2020. I noticed the final bill was higher than anticipated. I got the $119 rate for the first night; after that the charge was $134/night + tax. When I questioned the hotel, they couldn't help since they didn't make the reservation. After spending 20 minutes trying to get a live human being at Booking.com, he explained that I should have notified them at the time of the reservation and no refund was justified. He explained it is normal to get the quoted price for the first night only. SO BUYER BEWARE, the price you see quoted in big bold print on the website isn't what you're getting for the entire stay. I'll never work with this vendor again and I'm surprised Southwest partners with such a dishonest vendor.

We booked through Booking.com for 3 nights in Edinburgh for a wedding, only to find others in our wedding party had booked direct with the hotel and had a better deal, as breakfast was included. We had assumed we would get breakfast but was told was not included as we had booked with Booking.com. This was for the same rate. Really surprising.??? I would recommend checking in future.

I called this company for a simple request. They spelt my name wrong in my reservation nation. The hotel insisted I call them to fix the last name so that it matches my ID. I tried calling the company. First of all, their recording message asks for a confirmation number and a pin to even go any further with the call. If you don't have that, you are doomed. The confirmation number and pin number I have through booking online does not match the criteria that the recording message is asking for. THAT NEEDS TO BE FIXED.

I am Genius Level 2. I am disappointed and disgusted with my last booking. You charged me 2 times higher than the hotel rate and without breakfast. I purposely paid that amount because I want a city view, yet you endorsed to the hotel nothing and I am facing a wall of another building. Do not scam us. I patronized your site, so I am hoping you will be honest to your features.

I made a reservation through Booking.com for a pet-friendly SureStay hotel room. The reservation went through smoothly, and booking.com noted a one-night TOTAL price, including tax, of $128 and change. Imagine my surprise when I arrived at the hotel and was charged $30 extra dollars for my pet! The hotel apologized but said they could do nothing about it, that it was an issue with booking.com and that they've had to deal with this before. In fact, the manager told me that they'd contacted booking.com to make appropriate and clear changes to their wording, and the request was denied.

We used Booking.com to secure hotels for a two-week vacation in Panama in early January 2020. One of the hotels we had booked was called Mar E Guana in Bocas Del Toro, Panama. The photos in the Booking.com ad showed a clean, sanitary hotel rooms. When we arrived, we checked in and paid $200.00 full price for a three night stay. We were escorted to the room. On the way there, we had to wade through ankle deep septic water that was covering the sidewalk. Once we arrived at the room, we immediately discovered that the walls were broken and covered in black mold. The toilet in the bathroom was disgusting and surrounded by filth and black mold and the shower curtain was badly torn and soiled along with the entire shower, which was wet and had obviously been recently used prior to our check-in.

I am in the process of putting together a trip for a group of 14, something I'm trying to do every other year. I never have all 14 people confirmed yet when I start my planning, so I went on the Booking.com website to make hotel reservations for the entire group that were fully refundable with no pre-payment and had free cancellation up until a few days prior to arrival, with the knowledge that I can adjust the reservation once I have my group together. First let me say, I made two reservations the first day and both worked successfully...I was able to make the reservations with all the proper filters without a problem.

My card was stolen and a booking was made under the card, the customer service responded within 12 hours and agreed to cancel the trip without charges to my card, took care of any inconvenience and sorted it out.

I booked a taxi through the Booking.com site; it is their service also. I had a confirmation and communicated with them several times about pick up time/location at Krakow airport and name for the sign. However, when we arrived...no taxi to pick us up. We waited for over 30 minutes after we arrived thinking they were delayed. When everyone else had cleared the area and no additional flights were landing, this was 11:30pm, we found a bus and trolley and very nice local to show us the way to our hotel. Our hotel was a bit outside of the city.

I am the president of a travel company in which we book a lot with Booking.com, Hotels.com, AirBnB.com. This is by far the most unorganized, shady and unprofessional company that I ever dealt with. They cancelled my customers reservations without notice or explanation. When I called customer service they gave NO explanation and offered no replacement places for them. They could care less about the customers situation and could not give a reason for just randomly cancelling our customers hotel. There were no hotels to book and had to put in an Airbnb. Imagine if you're traveling and wary and get an email stating that your reservation is cancelled and you're getting a refund... With no solution or explanation. This is not the first time and they have BY FAR the WORST Customer SERVICE in the industry. They actually tell you to go to Hotels.com if you dont like what they do.. Crazy.

I booked trip to San Diego at this site. Should have known better, because this happened to me another time. I booked at price for $119 per night special rate, no need to deposit just hold it. Well they did not send me any booking numbers till after cancellation could not be done without night fee. When I got the email, it is $75 more than what it should be, so I called customer support. She was very apologetic and polite and telling me to be more careful when I book next time. I told her will never book with them ever!!

Booked a 5-night stay at an apartment in Chicago for October 2019. The accommodation included 2 BRs, a full kitchen, and a living room--which is what our group of 3 needed. Upon my arrival at O'Hare, I called the apartment management company, and learned that the apartment was not available due to damage by a prior guest. This was obviously disconcerting and frustrating, and there were no other apartments available at such short notice, and hotel rooms in Chicago were also quite expensive. I spent over an hour on the phone with Booking.com, mostly communicating with foreign speakers. Booking.com attempted to find me a reasonable alternative, but there were few options.

Booking.com consistently misleads customers when booking hotels, giving prices that are far from the actual price as they only report on base price (without up to 20-25% markups) to mislead customers.

I will never use Booking.com again. I booked a car rental with a company called Easirent out of Orlando. The instructions for the rental provided a number to call when my flight arrived to arrange shuttle service to Easirent’s offsite lot. When I called the number I received a voice recording directing me where to wait for the shuttle and saying that shuttles arrive every 15 minutes. I waited for almost an hour and the shuttle never showed. Meanwhile I called the branch office repeatedly, but no one answered the phone.

Unusable website/portal. Even a convoluted journey to get yourself off the site. When I phoned, the guy couldn't even be bothered to try and save me. Well done to those companies who do manage to stick it out with Booking.com, but for me life is too short and they under-perform relative to other booking platforms. A shame as I was really optimistic and felt this was an essential site to have a presence on.

After sitting in an airplane on the tarmac for 3.5 hours and another 1.5 hours at the airport, our flight was cancelled so we had to stay one more night in Fort Lauderdale. I searched Trivago and selected The hotel Wyndham Maritime, which was very close to the airport. At that point I had to create an account at Booking.com to process the reservation. Once completed I received a text message with a booking # and pin, and a link to their app. When I logged into my account and there was no record of the booking, even after inputting my reservation # and pin. At that point I/we were unsure if we had a place to stay that night. My father’s brother in-law called the hotel and was able to reserve a room over the phone.

In the foreign land the Hotel I booked from Booking.com told us property is sold out so you go away. We booked a family trip to Pakistan in December and upon arrival from Airport the property told us that they already informed Booking.com that we are sold out so go away, we were never informed by any one and we got stranded by Booking.com agent Hotel STS in strange place. Had no option but to take the UBER to go back to the Cafe and search accommodation. Complained to Booking.com. They only offered $35 while it cost 100 for UBER alone to airport and Cafe for relocation.

I booked a minivan through Booking.com that was supposed to be pay at the counter and 100 percent refundable. I later realized there was limited mileage and when I went to cancel still over a month before the booking and long before the supposedly free cancellation period, it said refundable minus 65 dollars already paid. I then realized they had charged my credit card a fee I wasn't even aware of. I attempted to get help from the website, was referred to a phone number which asked for information-a pin number-I was never provided, and unable to get an agent. I am currently disputing with my credit card company.

We booked different flats during our vacation by car to Greece. We are a family with 3 Children and 2 adults. I always, i say ALWAYS book a flat or a Hotel room with all members of my family. 4 times in different flats when we arrived at the flats the responsible asked me if I had booked for 3 people.??? Of course I felt completely embarrassed and I called immediately to the booking.com customer number (that is horrible to find in the application and to be reached as well). 1 hour waiting line, that nobody of booking.com will pay my international and roaming cellphone bill.... and the customer attendance personnel is arrogant and completely unpolite. They talk like is not a fault of booking.com and they talk on a way I felt myself guilty! Terrible company!

We had booked through Booking.com for our honeymoon trip to Goa at the hotel named THE BODHI VILLAGE, NORTH GOA. To our horror when we reached the property the first night around 3am, we found that in the name of eco-village, it was mere pieces of plywoods nailed together to look like a room. Everything about the property was a lie. No one was available to whom we can complain to. No electricity, no water and on top of that there was no network coverage for the phones.

We rented a "superior chalet" in Israel on our grand bucket list trip. It was horrible. Not in the least as advertised. We called the manager for a full 24 hrs (all international calls) and had to leave the property as it was so bad. In addition to not being as advertised (no "kitchenette, no cooking supplies, no mini-bar") no cleaning supplies, no beds in the loft as advertised (only mattresses thrown on the floor and not enough room for an adult to stand up), no heat in the bedroom (it was in the upper 30 low 40 degrees), the list goes on. The manager was not available to talk to easily, and his English deteriorated as we tried to resolve our complaint.

This is my Opinion. Their website makes it look like you are on the Hotel's Website. They say there is no booking fee. This is a lie. They charge you an nonrefundable $12.99 if you have to cancel the reservation. This site is nothing but a big scam and very very dishonest.

Dear travelers, please let me my experience with Booking.com and their customer service. We have booked end-year vacation with my family (wife, 2 small kids, 2 elderly parents of my wife) in High Tatras Slovakia. As always, we booked the vacation via Booking.com as my wife is 2nd level genius and we had in our mind that is always good to book via booking.com, because if something happen, we have large and professional company behind us. We traveled via booking.com around Europe, Asia and North America and never happen anything bad, so no test for customer service of booking.com.

As a property owner I have endured this behaviour repeatedly where guest present fraudulent cards to a third party (Booking.com) online. We process it and it goes through or comes up as invalid only to find the card was not authorised for that transaction. I asked if booking.com could do as Expedia does and issue a virtual card with payment assured. They answered no. I have to take cash at my property for 3 months before I can utilise that financial transaction. So why is that, money laundering I suspect. It's not fair. These people do that in Australia and get away with it. Mind you I get charged back fees for every fraudulent episode.

I booked an attraction for Singapore after Booking.com sent an automated email listing the top 19 attractions of my up and coming destination and the discounts I would receive by booking through them online. I booked 3 days in advance only to find the QR Code ticket sent from Booking.com was invalid at the entry gate to the attraction. This caused stress and loss of about an hour of my holiday trying to sort out the error. In the end I had to purchase a full fare ticket and followed up Booking.com for a refund. I felt sorry for the family of 4 that was behind me experiencing the exact same error as per above.

I reserved an apartment for four days starting on New Year's Eve. We just moved to France and the whole moving was stressful so I was looking forward to getting the family a little R&R by going skiing to the Pyrenees. After a confirmation from Booking.com and one from the property (Residence Richelieu) we drove six hours with the family getting there at 9:00 PM only to find out that the property was full and gave the excuse that they had told Booking.com, of course Booking.com said he did it late, so no one took responsibility.

I tried to cancel a booking in Mexico with over two weeks notice. I was told the Hotel charges $400. US to cancel. Booking.com has no control over this. The hotel is on their site. For me it’s very poor representation of Booking.com to have them in their site. I’m stuck with this reservation even though I’m not happy about it at all. My time away will not be as expected. I will not book through booking.com again. I have before and was very happy. This time around totally different. Sad and frustrated. Dawn **

Scam. Second time we’ve arrived to a hotel that’s been filthy. Food left behind, crushed up drugs left in night stand, people banging on doors late at night. Booking.com has ruined 2 vacations due to their lack of awareness on hotel dumps that they have on their site. From now on will be booking direct with resort or hotel. Complete incompetence from hotel staff. They barely speak English so you cannot voice your frustrations properly. Very frustrating and more than outraged at all the scams we as consumers have to deal with. ** them and their website.

FTAO Booking.com, OPODO, EXPEDIA. I would like to report on an episode involving these three. On 25th November 2019 I booked a hotel in Saigon from 7th to 20th January with OPODO. I got a confirmation email to say that it was booked and paid for. Around New Year I realised that I wouldn't arrive in Saigon until the 8th and set about changing the booking. I tried OPODO on an ongoing basis for several days. I communicated online, with a bot and even a couple of times with people. It was impossible to deal with the bot and the online rebooking form couldn’t be used.

I have never experienced such poor customer service in many years. Made a reservation Jan. 5, 2020 and cancelled with their no cancellation fees within two hours of original booking. I was never sent a PIN number and you need it to get through their contact system. I have emailed 5 times, no response. As a former corporate travel agent I will never recommend nor use their service again. I now have to file a complaint through my bank to get my $400 returned. They are a disgrace to the industry. Thank you for reading my review. I since reviewed on social media and they even booked hotel pkgs. where the hotels are no longer open. Do your homework, but never use Booking.com!

I have routinely used B.com for my hotel bookings but that will now change. I tried using a voucher they sent me offering refunds on stays booked through them. I expected 6 stays to qualify - but only 1 did. Called B.com where the "advisor" put me on hold for over 20 minutes before telling me the voucher was only good for one stay. This was certainly not clear from the voucher. If this is B.com's idea of fair business it's not mine.

My family is frequent visitors to Disney World. We always stay on-site but decided this time due to size of the party to try and stay off-site and keep everyone in one house. I went to Booking.com (and the property in question is also on 3 other sites but not other reputable sites) and found a 5 bedroom villa for a good price located within 10 miles of most parks. Price was very good and booking.com ads led to believe it wouldnt last long due to price and time of vacation. Unfortunately, my stupidity of being greedy for a good price did not do enough research and booked thinking that booking.com was a reputable site.

** & ** are 100% refundable bookings. After my cancellation, only 80% of money was refunded from the vendor. Raised complaint on it to http://booking.com before 45 days but it is not resolved yet. It's really getting unpleasant customer experience. 6 days back I was promised that if Property is not refunding me back, then Booking.com will refund me on behalf of property. But it isn't resolved till date. Booking.com reply is being worse saying they are not responsible for the payments.

WORST CUSTOMER SERVICE of any company. Do not use them. As soon as you have a problem they will actually tell you they don't care and then block you from their live chat and not even respond to your emails. Try calling them and you will talk to an east London gangster that has the level of English of an 8 year old who is aggressive and then hangs up on you. They told me after many chats and calls that they would finally help me with issuing an invoice for 2 bookings and then never did and blocked me from live chat by not even being able to start a chat related to that booking. When I try starting a chat related to another booking they do not even answer.

It was 1st of January 2020. Booking.com left us without any place to stay upon arrival to Moscow. With 2 year old sitting in taxi, realizing that apartment we booked was bogus, property owner committed a fraud taking money without real apartment in possession, who was allowed to do business with previous approval of booking.com staff, we had no other choice that go to the hotel. We paid upfront for accommodations in Moscow, but booking.com is not really cooperating to return paid funds. Any time I speak with rep, I don't get any details, not even a last name of the rep. This is traumatic experience, price for apartment was not any different from those on AirBnB, but the customer service and overall experience is awful. I understand this is my own personal experience loosing $650 to scammers, but for me the resolution is to never deal with booking.com ever again.

I have used Booking.com for years but never again. Recently six months ago booked 3 night stay in a hotel in Lisbon and just recently found same deal on another site. Contacted Booking.com and asked if they would match. Never even got a reply and to say the least pissed off. Now cancel and rebooked same deal. ACCC needs to check out this company as it does not honour what if offers which is deceitful to say the least. Keep away from this company.

I never used Booking.com, I never believed in their Marketing/advertisement - it seemed too good to be True... nonetheless, I fell for it. I booked a night through them in Arizona as I’m traveling for business, my schedule changed and I requested a date change with PLENTY of notice (one of booking.com’s motto is FREE CANCELLATION and No Charge until check in at the Hotel). Although I was not looking to cancel just change the dates, I received an email from booking.com within hours of my request and it stated that they were waiting for the Hotel to respond.

We expected to get the apartment shown at Booking.com but received another apartment located at another site than the map indicated. At place we finally managed to get the apartment shown but had to pay an extra charge to get it. When we complained at Booking.com the answer was "the pictures are there to provide an idea of what will be received. Each apartment may have some differences based on location in the building and you are not guaranteed to get the apartment that is pictured in the cases where a property has multiple apartments of the same type/size." However the apartment that was shown at Booking.com was much bigger and had a better location than the one that we first received at place. We were not compensated for the extra charge and would strongly recommend NOT to use Booking.com for reservations of apartments that you will not receive.

We booked a car rental through Booking.com and upon arrival there was no car. Firefly was the company booking.com was working with and they were also no help. They did have our reservation but they did not save us a car. We ended up having to book another very expensive car through a private company since we were staying far from the airport and had no other way to get there. Since we were out of the country we could not call on our cell phones and thought it would be fine to call when we returned to discuss it with booking.com.

Booking Is a real cheater. Do not book anymore. For their commission they increase the room rent. I lost more than 500 dollars. Paid more for a less ordinary Hotel. They get more commission. Website says only two available for this money. But reality it has more. Please do book directly at the hotel, and do not depend any online booking. All are cheaters.

My husband and I had booked at the 4-star hotel, Madison Boutique Hotel, in Knysna, Western Cape through Booking.com. We received confirmation both from Booking.com and the hotel. 2 weeks later, the night before leaving I received a phone call from Booking.com informing me there had been a 'technical glitch' and due to a double booking mine had been cancelled. This was for 30 December 2019. Knysna is fully booked at this time of year so finding something else is almost impossible. I was horrified. They said they have found alternative accommodation in a town called Sedgefield - 25 km away! This was unacceptable. Out of desperation I finally found another 3-star Guest House (Senate Boutique Guest House) who charged me R4800 for two nights. So one could reasonably expect a good level of comfort and quality

I booked a hotel room through Booking.com on a spur of the moment decision to take a short trip over the holidays. I booked a room for 2 nights at a hotel I knew would be reputable & although the price for the room was a little high, I THOUGHT that I was getting a better deal going through a booking company. Once I arrived at my destination I decided to stay an extra night, so I went to the lobby to extend my stay. Turns out that 1. by using booking.com I was NOT eligible to collect points with the hotel which I already had a points card with & 2. the hotel provided me with a BETTER room for more than $20 per night LESS than what booking.com charged me. I will NEVER use this service again - it's a rip off & since I booked it I'm being inundated by trash emails from them. What a cheezy operation.

I used them to book a room in Shreveport. Red Roof. Asked for non smoking, walked in room and I thought I'd walked in on someone. The smoke was so strong. It was 27 outside, no heat. Room was dirt and sheets had crumbs. Tried Booking again for return trip using their pay when you arrive. Received email from motel there was an additional pet charge of 25.00 AND they had already charged my account and my trip doesn't start until Mon. It's Thurs. Went to Priceline, booked a great room.

Booking.com is a fraudulent company. Do not book with them. I purchased my hotel stay with them at their booking basic rate which included all fees. When I arrived at the hotel I was told there are additional fees. When I called booking.com they said there was an error on their part, so I should pay and they will refund me. I paid and submitted all the requested documents and have not received any refund. This was almost 2 months ago. Today, they tell me it's not their problem. They are frauds!

I recently booked a “Booking.Basic” for a business trip through Booking.com. Due to circumstances I cannot make it so I'd to cancel the trip. I reached out to the “Customer Service” to check the possibilities. According to operator of Booking.com I don’t have rights for customer service on this booking. I did not know that customer service is an additional service and certainly not something I would have expected from a company I’ve been fairly loyal to for a decade. Their explanation; No customer service included from Booking.com as this hotel was booked through a 3rd party company called Agoda.com (part of Booking Holdings Inc.) by Booking.com... Uuhm... Yeah right...

I've used Booking.com twice and I will be staying away from them from here on. Both places were dumps..the latest was a room at Quality Inn Seattle Center. I paid $266 for a room that I thought was a room with a hot tub and nice because of the price. Got there to a rundown tiny little room with a bed..I requested a hot tub in my search. I wasn't able to get any details on the room which should have been a red flag but I thought for the price it will be nice. Boy was I wrong..same at a place in Long Beach. The tub was filthy and my husband cleaned it for me. It could not have been cleaned..I will never use them again. What a waste of a lot of money.

They don’t HONOR their rewards!!! I’ll NEVER use or recommend Booking.com again! They snail mail me a $60 credit that I used last November and they NEVER credited my account! This is definitely the worst travel site ever!!!

Cancelled our reservation on New Year's eve night before check in. The Westin was able to accommodate us. They told us Booking.com has these problems frequently. Bottom line...terrible customer service!!! We will not use again!! Colonel TW **, US ARMY

After deciding on a hotel to book in Southern California, Booking.com gave the best price so I clicked through the links to use this site. Received confirmations both from booking.com and the hotel itself. I even received a reminder from the hotel about my stay 4 days prior to arriving. I arrived at the hotel at 8pm after a day of traveling with two young children, gave my name at the front desk, and they tell me that booking.com cancelled my reservation two days prior with no reason. The hotel was sold out for the evening, as were most in the area as it is the holiday vacation week. I had to scramble to find a place to stay that unfortunately was less than ideal. Hotel workers said they have seen this before with Booking.com where reservations get cancelled unbeknownst to the people who show up at the hotel for a stay. I will NEVER use Booking.com again. Would have given zero stars, but not an option...

I booked a stay at a 4 star resort over Christmas through Booking.com. After arriving in country, I called the resort directly with a question about my reservation because I was unable to get anyone on the phone from booking.com. The resort did not have my name, did not have a reservation in my name, and was completely booked so I had nowhere to stay. It took me almost 4 hours to get in touch with Booking.com. They sent me an email Stating that they found a similar hotel for me to stay in 4 1/2 hours away. Of course, they made no attempt to figure out how to get me to a location for an a half hours away from where I was and offered no money to help.

Family recently booked a reservation with Fairfield, Marriott, at least the first 3 links to appear after the online search were for Booking.com. Being newbies to online booking, of course clicked on the first link. Assuming they were dealing directly with the Marriott made their reservation. Unaware that they were going through a third party, were charged an additional fourteen dollars. When checking in, they asked about the charge and the woman at the front desk told them they had booked with a third party and that the Marriott was no way affiliated with them. I find it extremely disappointing and infuriating that the top searches to hit are third party sites before the actual Marriott site is listed and it's set up to deliberately have people go through these sites thinking that they are dealing exclusively with Fairfield, Marriott. This is a completely bogus charge after an extremely misleading site link that I know many more have unknowingly booked through.

As a property owner, I found it quite cumbersome to get any guidance or assistance with listing my property properly. I would not list my property on this site. We are still trying to figure out how to cancel our listing.

Had a booking three months in advance and the mother’s cancelled whilst on way to property. They wouldn’t rebook similar as prices had gone up and offered no compensation. Their customer service subsequent to this is an exercise in futility. Never does the same person reply nor do they ever get their facts straight. STAY AWAY FROM BOOKING.COM.

I wish I could give them 0 stars. Tried to list my property with them and gave up in the end because they insisted it had to be shown under different location. Contacted their customer department 20 times....they are absolutely incompetent to say the least...terrible, terrible company...

I've used booking.com several times to book rooms in the past. Recently I planned a vacation with my husband after Christmas in San Antonio, Texas on the river walk. I made my reservation on November 10th and received an email that my card was declined and if I didn't update my card information in 24 hours, my reservation would be cancelled. I went online and looked at the card number I had entered and verified it was my card number and it was but noticed online it stated some banks reject international debit card purchases which my bank does. The following day when I was going to contact my bank to remove the block for the reservation, my husband's work schedule was released and he was going to be working on the days I selected. So, I didn't fix the card situation and the email stating my reservation would be cancelled without doing so. I received no further email communication from booking.com in regards to my reservation.

The reason I booked at a Hotel I found for my Christmas with my Grandchidren, was because it was advertised as having a waterpark. When we checked in, we found out the waterpark had been eliminated, years ago. My Grandchildren were very disappointed!! We were also guaranteed complimentary dinners for my family. When dinner was over, I received a check for almost $200!!!! It was a additional cost that was really unexpected, and hurt, financially.

Twice I booked a hotel in Craig Colorado and exact time after I booked the date and been charged the price the hotels got different dates than what I scheduled. The first time in November I booked a trip to Craig CO, when I got to the hotel in Craig, they said the reservation was for that same hotel in Georgia. Second time in December today the 27th. I booked Craig for Dec 27-29th. Booking.com sent back to the hotel my reservation was Jan 3-5. So both times caused a lot stress and headaches and scrambling to find a room somewhere in Craig. I would rate Booking.com a BIG 0. And would highly recommend booking your hotel stay with someone else and stay away from Booking.com.

I booked a hotel online using their site and when I arrived at the hotel I felt unsafe and informed the front desk how I felt. After I left I contacted customer service with Booking.com and they contacted the hotel property to see if they were going to charge a cancellation fee in which the hotel stated no charge. The following day I looked at my account and I was charged a cancellation fee.

On our first trip as a family and made an honest mistake in booking a hotel in the wrong location In Manila. Started the process seeing as I didn’t have my confirmation email at hand, can’t imagine I’m the first person to make this mistake. I relied, sadly on the customer service team at booking.com to provide me with “accurate” information. Firstly I was told they would contact the property owner re a free cancellation, and promptly told me it wouldn’t be waived and it was 36.550 pesos to cancel. I took this the same way google did when I typed it in, to be 1 AUD. I cancelled and given the fact the refund I was promised was 7-14 days away, I booked a cheaper hotel so my family could still enjoy activities closer to Manila Bay.

I normally book through Expedia but Booking.com was a few dollars cheaper so I booked through booking.com. I received confirmation emails about my trip and upcoming stay. When I tried to check in at the hotel they could not find the reservation. The hotel said this happens frequently with booking.com. I ended up paying full price at the hotel due to booking not sending the reservation through. I am extremely unsatisfied and will alternate booking sites in the future and recommend my family and friends do the same. Saving a few dollars was not worth the waste of time I spent checking in and a complete waste of money as I had to pay the normal hotel rate.

It was a shock to be called while en route and told the hotel I'd booked would be cancelling my reservation because my credit card (used weeks ago for this) was "declined". This is some kind of scam because many others have encountered the same thing. Worse was customer service thinking it no problem to access their website while traveling, update a credit there (which wasn't possible) and then maybe things would work. They didn't. Fortunately talking directly with the hotel yielded customer service that was helpful. Don't if I'll end up paying rack rate, but at least, despite Booking.com, they would hold my reservation. Never again with these people. Priceline ain't much, but they've never done this to me.

Booking.com steals money directly from your account. DO NOT trust Booking.com. They have stolen money from my account and have used every stalling tactic possible to not issue the promised refund. A month ago I booked an apartment in New York at Upper West Side Apartments. I booked through Booking.com's guarantee of "no deposit and free cancellation until February 2020". Unfortunately a few days after booking my circumstances changed dramatically so I had to cancel. The very day AFTER I cancelled the booking - the full amount of the reservation ($3,500 plus $110 foreign transaction fee) was debited (stolen) from my bank account. I informed Booking.com immediately. They assured me they would get my money returned ASAP. Unfortunately it would take a few days because it was thanksgiving weekend.

I chose a free cancellable option to make a hotel booking but was immediately charged for the entire duration of my trip without giving me an option to cancel. The property could not help me as Booking.com had not made any payment to them but also refused to cancel my booking or refund citing that the reservation was done through their partner Agoda. I called the customer service who put me on hold for 15 mins and disconnected the call. No senior manager was available for support. Tweeting to Glenn F. Their CEO also did not get any response. I am now sitting with a 10-night booking in a hotel that I have paid for but do not need...!!!!

We were skeptical but ordered the taxi anyway. Our flight was delayed to London from Spain therefore we were bumped from our connection flight. There is no way to contact these people to inform them. We tried email and phone numbers. They were too busy. They don't provide a number for the taxi service. Once we received a phone number we called immediately and informed them of the issue. They told us because the flight we were supposed to be on arrived they would do NOTHING for us. They said sorry and I said **. There are plenty of taxis and car service where ever you go in the world. DON'T FALL FOR THIS SCAM.

I just lost over $150 because apparently I rented rooms on a nonrefundable option. I am 100 % sure I picked one with a refundable room bit since their app is a little confusing is possible the problem is that after I cancelled they sent all the cancellation messages about how I will losing my money if cancelled to my old email address that I had changed a while ago so I never had an opportunity to reinstate my booking. When I informed them about the cliche and sent them the email of how in my account I cannot change my email address and I cannot change it they still blamed me with no apology.

We booked a room using Booking.com for the Curtis Hotel in Denver, CO. Unfortunately the hotel lobby was under construction. Getting to the second floor was a challenge. You had to go through the parking garage around back. One set of elevators took you to the second floor where a makeshift check in stand was located. The room was okay, but the appearance of the hotel was a disappointment. We paid $ 110.00 for the room. BOOKING.COM SHOULD HAVE DISCLOSED THE HOTEL WAS UNDER CONSTRUCTION.

I booked accommodation through Booking.com one year before my trip. Booking.com confirmed it and took my money. Shortly before the trip I got a notification that my trip is cancelled and I got a refund for the accommodation. They also made all kind of promises that they would help me re-book, even cover the difference if any. Based on Booking.com confirmation I booked flights, paid conference fees, took time off for myself and family, etc.

We booked the Signature Inn hotel in Dubai recently for our holidays. We booked through Booking.com whereby the confirmation was made for 1774.69aed. The conditions stated that on arrival the payment would be made by credit card. But without my consent my card was charged just after I did the booking. Then when we arrived at the hotel we were surprisingly informed that we need to pay additional cleaning charges of 294aed which was optional at the time of my booking. The hotel told us that that booking.com is the one we should contact despite the booking confirmation which clearly shown the amount debited from our account.

Reserved two 2 double bed ocean view rooms Aug 2019 for a 6 person Cancun trip in Jan 2020, 5 months in advance so I would be guaranteed rooms at the best rate. Three weeks prior to trip received email that the reservations were cancelled. Contacted Westin and Booking.com immediately to advise I did NOT cancel these reservations. Asked for the reservations to be reinstated with the same room type, amenities, dates, and price. Neither The Westin nor Booking.com was any help. The Booking.com agent Zeiron ** claimed she spoke to Daisy at in-house reservations at The Westin and she agreed to reinstate with same terms but I had to call Daisy directly, could not connect call. I called Daisy. She claims that was never discussed.

Booking cost me more than $250 because when I filtered for hotels that were pet friendly it showed a hotel that is not in fact pet friendly. Entire reservation charge was lost. Do not trust their filters.

They ruining my holiday. I rent the car from Tokyo 7 seats to pick up on 27 of December 2019. On the the 17 December they sent me the email it been canceled and refund the money, the email said the 7 seater Is not available in Tokyo???? I did contact Booking.com Australia. Talk to Manager. Just only apologise at the last minute when I got 2 infant with me as well. Please be careful to deal with them.

I made a reservation with Booking.com, went back on their site one week prior to arriving only to see the prices had been lowered by a total of $150 for my stay. I called Booking to do a price match, they offered me $27 to use on a future booking. How generous!

Do not use this site. It is absolutely terrible. I have made many bookings in the past with no problems, however I had an issue concerned with SAFETY and there was absolutely NO HELP in regards to this. I had booked a property in which the owner was not known, I didn't know if they owned the property nor did I know if they had any criminal record checks or appropriate background checks, I didn't even know what they looked like. As a result about 8-10 hours out from my arrival I began receiving multiple messages all stating the same thing about my arrival, it was quite disturbing as it was about 20 messages stating the same thing....which I did not request, this was then compounded by the fact the owner said they would not be available to check me in or out. I don't know who they are and if a problem was to happen I didn't know who I could contact.

We are the hotel in Belgium selling our rooms through Booking.com among other places. Unfortunately, booking.com does not seem to realize that hotels, and not just the travelers are actual customers of the service - which is especially bad considering that booking.com is getting paid by hotels who use the service, not by the travelers or general public. Website of booking.com is rigidly using its position of de facto market monopolist (controlling 80% of the market) here is a whole number of aspects where booking.com failing to provide any protection or reliable service to the hotels who use the service, particularly:

I am very pleased with Booking.com and their customer service. I recently used them to book eleven different properties on my European vacation. All but one of the properties were perfect. Unfortunately that one has a crook for an owner. When I returned I contacted Booking.com and they refunded some money I had to pay for parking I didn't receive at this property. Then the property stole $437.96 from me on my credit card. I again contacted Booking.com who just one week later fully refunded the money. Every time I called I had just a short wait and I like that you can contact them with complaints through email as well. I also wanted to mention that I had a past bad experience where a hotel said they did not have my reservations upon arrival.

Booking.com has the worst customer service! It is by far the most complicated to reach by phone or email. I booked a hotel through their site. The fine print stated that if the booking was confirmed, there was no refund. I get that. The thing is that when I reached the hotel, they had no record of my booking, stated they were filled to capacity and weren't even accepting accommodations.

We booked a room through Booking.com over a week ago. We arrived at our hotel tonight, just past midnight, and the hotel did not have our reservation. We showed the hotel our reservation in our email with a confirmation number and they still could not find it. So even though Booking.com took our money for this hotel room over a week ago, the hotel had no reservations for us.

Booking.com tricks customers into signing up for “non-refundable, non-changeable” reservations, and then blames the issue on the hotel! The wording on their website is unclear and confusing. Also, it is basically impossible to reach someone from their customer service department for any help at all in resolving issues. If you want to avoid the stress of them taking funds out of your account without your express knowledge/permission, take my advice and steer clear of Booking.com!!!

We booked our honeymoon vacation ahead of time and got the final email confirmation number from Booking.com for our vacation resort in Mexico…”Your booking is confirmed. The Resort is expecting you.” We flew from Europe to Mexico. When we were on our way to the resort, we got email from Booking.com that our reservation has been canceled, something about their mistake on the booking process, their support wrote “I apologize this has happened so close to your checking” but never accept any responsibility to help us. Do yourself a favor and book directly from the hotel. Booking.com is a monopoly that doesn’t really care about you!!

I booked a lodge weekend through Booking.com. When we arrived the accommodation we booked was unavailable. We lost £355 which has never been refunded. No place to stay and no money. Still trying to get a refund after 3 months. Bookers beware.

I am blaming BOOKING.COM and SERENE VEGAS MOTEL in Nevada. We won't use your services to look for anything anymore. My fiancee paid in advance through your website for a motel for us for New Year's Eve. Booking.com gave us a rate of 52.00 and took our money of over 300.0. My fiancee happened to look at his email that Serene Vegas motel cancelled our room due to their increase in prices and that his card had been declined.

I used the service on Booking.com. The page provides very accurate rooms and very reasonable prices. In particular, useful information and travel very clear, help me arrange a coherent trip. Thanks for booking for giving my family a wonderful vacation.

I booked Las Vegas hotel thru Booking.com with all fees included. Unfortunately, hotel still charged me a resort fee once I was checking out. I contacted booking.com to have a resort fee refunded. They said they will but never got my money back. Keep waiting for a whole month, emailing them back to know what's going on but never get response back.

I have had my account with Booking.com for over 6 months now. The service they provide me as a host is appalling. 'Til today I haven't been verified but forbid I travel out of the country and can't deposit (which requires physically going into the bank) as they don't have an account I can transfer to online, they block me out immediately. I prefer Airbnb over booking.com any day because you don't have to worry about last minute cancellations that don't pay out. Many clients have cancelled last minute and booking.com has never compensated me not even once. Booking.com is more tenant oriented than the landlord and yet we pay the commission.