Booking.com Reviews

I have always used Booking.com for my hotel stays. On this particular stay, I booked a two-bedroom hotel, however, they only booked me for a one-bedroom with two beds. I talked to the hotel rep and they told me the booking came across as one bedroom from Booking.com. I called Booking.com and was disconnected on three separate occasions, Booking.com contacted the hotel which the hotel confirmed it was a one-bedroom booked. We asked for a refund on the price difference and Booking.com said that the reimbursement would have to be done by the hotel but could not be done because my room was nonrefundable which was a lie because it clearly states my stay is partially refundable.

Worst customer service ever! When it comes to refunds, they just pass you on from one person to another and then eventually no one actually processes the refund. What a scam! You cannot reach anyone by phone, and after your flight is cancelled, you can't even chat online with anyone. Then they pass you on to GotoGate who is supposed to process refunds but no one responds to you there. Will never use Booking.com ever again!

THEY DON'T PRICE MATCH....They want to me screenshot that exact room rate but since I've already booked that room & it's the only one like it, they don't offer those specific dates to screenshot since room is no longer available. How am I supposed to click those dates (July 12-14) if I already booked that room & that room is no longer available on those dates? It's not like they have 20 of the same room. This is unfair to me as I don't even have that option.

Booking.com is not doing their due diligence when contracting to take customers' money on behalf of 3rd party renters. We made reservations through Booking.com for a condo at a place called "Sky Residence Club" in Vancouver, BC. We paid $602.90 (American $) two and a half months ago for a place to stay that was in walking distance to the stadium where the Rolling Stones concert is being held. Today we were notified that--although we've already paid for the stay through Booking.com's platform--our reservations have been cancelled. After 90 minutes on the phone trying to get assistance from "Mae" with booking.com, we were basically told we are out of luck on a reasonably priced place to stay because nothing is available and Booking.com is certainly not going to absorb the cost of making this situation right.

Trash booking company. Book through the hotel directly for the same price and no middleman to steal your money and prevent you from changing or canceling your reservation. Hours on the phone with them trying to cancel a reservation that the hotel said was no problem to cancel. Had to cancel my debit card to avoid paying Booking.com.

The property was great! However, communication with Booking was really bad. I was unable to message either Booking or the property via the Booking app. Fortunately, I would get the owner's message by email, but it was very slow. I just got a message today after checking out 2 days ago.

Booking.com lists properties that are fraudulent and take no responsibility for the frauds. I booked a suite in Vancouver. And the property took my money but now has canceled the reservation and my money is gone.

Rates charged thru this web are deceiving. I was able to cancel a hotel room within minutes of booking as I was charged $414.73 and through the Hotel the rate was $333.76. I did get a refund of $382.24 but was charged $32.49 in cancelation fees. Attempts to recovery cancelation fee was fruitless.

I would not book anything through Booking.com. My experience was horrible with a lot of money being left on the table. Booking.com cannot be trusted for car rentals and especially insurance for your car rental. Expect no refunds for services paid for that were considered invalid by vendors. Buyer beware with booking.com. I would never consider using booking.com ever again. My experience was that I booked everything for my trip to Ireland through booking.com. To repeat, I would never use this company ever again.

I booked a motel in Daytona through Booking. After learning that my schedule won't allow the trip I had cancel. I had booked a free cancellation room but Booking and the motel (Club Wyndham Ocean Walk in Daytona Florida) are both giving me the runaround and my money is tied up. No refund from them yet despite many attempts from me. We won't use them again.

Booking is a bunch of crooks. I was due a refund and booking.com claimed the property wasn't responding. I got in touch with the property and was told the refund had already been authorized but no I can't get a response from booking.

Booking.com advertised a five bedroom house in Richmond VA for our daughter's graduation. We booked it 5 months in advance, paid the full amount, received an email confirmation. The property was not available an should not have been listed on Booking.com at all (the owner confirmed to us that he had sold the house TWO YEARS prior and has told Booking.com several times to remove the listing). Long story short, we had no accommodation, and had to book into a hotel that cost over $3,000 more than our original reservation. Booking.com did refund the original amount but paid us only $44 (yes, forty four dollars) as "compensation." Customer Service was unhelpful. They refused to let me speak with a supervisor (Customer service rep's name was Sherwin, I spoke to her for 50 minutes on 5/21/2024). I will never book anything through Booking.com again.

As a frequent traveler and dedicated medical professional, I attended a doctor's conference and experienced an egregious failure of service at Palais Farah in Marrakech, booked through Booking.com. The stark contrast between the advertised and actual conditions forced me to leave the premises in less than two hours—exactly 1 hour and 47 minutes after arrival.

I have been using Booking.com for sometime now. I am surprised with my recent experience when booking a taxi from a hotel to the airport in Barcelona. I found that the price booking.com offered for a taxi was almost 10 times higher than Uber taxis. To be specific, booking.com price = $431 versus uber = $49. I found that booking.com pricing is totally unfair and taking advantage of customers. In my recent research, the same is true with hotels prices that booking.com prices were exaggerated when checking with hotel owners. With this experience, I am hesitant and rethinking now not to use booking.com for our future vacation trips...

Booking.com was horrible. I prepaid the hotel in advance through Booking.com and when we got to the hotel at 7pm after a day of driving the hotel would not accept the booking.com credit card. I was on hold for 45 minutes for the booking.com representative to help me, and she tried contacting the hotel to convince them to let us check in and they would pay the hotel in a few days. The people at the hotel refused and insisted I pay the retail door price that it was that week and then get a refund from booking.com. Booking.com tried to call the hotel directly and the hotel itself, Sleep Inn, did not have a working phone, until I asked the desk person to plug in the phone..

They only service they do...is to take your money. Their advice is in such a way, only to maximise their profits, customer needs are not in the picture. I have search for an hotel near a conference center in Istanbul and they "recommend" the best and the first one at 50km away... Refund policy does not exist!!!! Will use hotels.com next time..

I will never do business with Booking.com. Trying to save money and was scammed out of my payment to them. Not only did they not have my correct room I had to pay again because they said my wasn't available.

We wanted to book a room in or near Tallahassee, FL, and after getting frustrate with Expedia, decided to try Booking. HUGE MISTAKE! We booked a room on the 27th of March for one night on the 29th, totally unaware of the fact that putting in a city means nothing to them. Since we don't know the state of Florida very well, we were totally unaware of the fact that the room we had booked was close to Miami, at least 4+ hours south of Tallahassee. As soon as we realized the situation, I called the hotel to cancel. I had not added any cancellation insurance to the price because we didn't know they were going to scam us like that.

Rated 1 out of 5 stars. It’s extremely hard to reach customer… It’s extremely hard to reach customer service, first it was hard to find their phone number then app wasn’t available for chat, then I called 4 times, had to hold up to 30 minutes and they were keep disconnecting my calls. No one called back even I’m their regular customer. Awful service. Now going to finish my business with them.

Fraud website. Useless Customer care. It has taken nearly an hour. Still on hold. Book from here if you want to ruin your holidays. My holiday got ruined. Customer care sucks. I reached the hotel but I slept in my friend house. We booked 2 apartments for 12 people 8 children 4 adults. But they booked for only 6 people in two rooms. When we called the customer service she did not even knew the difference 2 rooms and 2 apartments.

I had horrible experiences both times I tried using Booking.com. My reservation was canceled by the property both times and I had to wait 12 business days last time to get a refund and now on this current booking, I had nowhere to go and no money cause I put all my money on this reservation. Customer service was terrible because they just kept telling me they couldn't do anything. I asked to talk to someone higher up several times and they wouldn't let me speak to anyone just kept saying there's nothing they can do. So I am stuck in a city I don't know with nowhere to stay because they refuse to help me due to their policy. I have to stay in a city I don't know anything about by myself in a shelter. They don't care about their customers clearly. I would not recommend them at all!!! They have some very nice representatives but they can only follow script so I can't blame them for their company's messed up policy that leaves women vulnerable.

Awful customer experience as a host. They make it impossible to reach someone. My guest damaged my walls and left food everywhere in the house. I asked for damages and Booking does not help at all asking me to reach out to the customer who of course refused.

These people ripped us off. ;( I booked a room, then, within an hour, I had an actual emergency. Our car broke down and we were physically unable to get there. They REFUSED TO GIVE OUR MONEY BACK! TERRIBLE, TERRIBLE, TERRIBLE!!

I had the worst experience with this company—stay away! Their customer support team is unhelpful, rude, and provides incorrect advice. I had an issue with a last name correction, and they were unable to fix it, which I understood. However, when I wanted to cancel and rebook, they refused, repeatedly assuring me that their technical team would resolve the issue.

This place double booked me. I was told they would refund my money. When I called them on it, they called me and the motel liars. The person I spoke to was very rude. Wouldn’t try to help. I was told I had to pay more money to get my money back. Awful.

We paid over $1,000 for a reservation months in advance. The hotel never received our reservation and we had nowhere to stay. Booking.com’s customer service is worthless. NEVER use them. They will steal your money and leave you stranded.

I hate you people!! Will NEVER use Booking.Com again. My confirmed reservation never showed up in Marriott’s system and your customer support number never answered their call in attempt to resolve. Your site is worthless!! I will gladly publish this online for the world to see!!!!

I will never book with this org again. I tried to cancel a reservation. They disconnected me three times. Told me to call the vendor, I did who told me I need to work with the third party, and called booking back and then they said they contacted the property which they didn't. Continued to call and escalate, left on holds, and ultimately am left fighting with credit card company. This is the second very negative situation I have had. I will never use this service again as everything with an issue is such a problem. Customer service is horrible and they do not own any responsibility leaving customers frustrated and angry, and out money.

There is virtually no way to reach customer service unless you have an open booking. The place they overcharged us for was disgusting, with rotting garbage and a homeless person roaming around the entry. Reaching Booking was impossible and the property owner refused to refund. Booking took days to respond, said I would get a refund, and 10% was refunded and no way to contact to ask about the balance. It is obvious they have no oversight or standards for the properties they list. That they make it so hard to reach customer services is a huge red flag. I am out $500 and very unhappy.

Awful company. We had a booking cancel at no fault of our own. Booking.com put us up in a hotel that cost more than our canceled booking and said they would credit us the difference. I’ve been fighting for two weeks now to get the credit from them. They keep giving me the run around.

Worst experience ever, called customer service to upgrade the room and talked with Ran. He couldn’t help me and when I asked for a supervisor he hanged up on me. Called second time, talked with Shie and he transferred me to Supervisor Justin, after I explained her my situation and asked if she can help she just hanged up on me. Then I called again, talked with Ahmed, he apparently knew already about my request and did not want to transfer me to a supervisor, had to explain him for about 20 min that I’m trying to upgrade my room, but it’s really hard to explain to somebody who’s English level is close to ZERO, he put me on hold, probable he was expecting me to drop the call, but I didn’t and after like another 20 minutes a “supervisor “ answered, I had to ask his name and he called himself “Frank”, I don’t know what kind of “Frank” he is but he had a very bad English with a Asian accent. He knew nothing about how to upgrade a room.

I tried contacting Booking.com regarding an cancelation that I was charged for. I called 6 times, each time it took me a while to reach someone that barely spoke English and they always told me they will get back to me...They never did. I will never book with them again!

I came late for the check-in to the property booked through Booking.com. With other services there is no issue. However, Booking.com and the host were totally unfair towards me. The host cancelled the booking because I came late for checking a property (nothing like this with AirBnb since the property is paid for the date). It was impossible to contact Booking.com customer service and had to stay in my car whole night with my kids. Never will deal with Booking.com again.

Worst customer service and they are a scam and ripped me off over 700 dollars for an emergency I had and was not able to make my trip and told them I wasn’t able to go further with my trip and they wouldn’t refund me back and charged me for a trip I wasn’t able to complete. Never again will I ever use this service again and would recommend to anyone not using this service ever

We booked a place to stay our first night upon our arrival, Booking.com confirmed reservation with the wrong days. After much volleying they amended the reservation to the correct days. We received a confirmation email, where they messed up was the hotel reservation was never amended. We needed 5/9-5/10 only. We arrived and I gave them my confirmation code only to find out they didn't have our reservation. The desk clerk asked for our name and after checking she told us we were listed as a no show the 8th-9th.

Dear Booking.com. As you may know we had a very difficult situation in which a hotel we booked well in advance suddenly closed. When we tried to rebook, the rates in New Orleans had gone up considerably. Working with your customer support team you were able to find a way to help subsidize the difference in the cost for the hotel. This demonstrates Booking.com’s excellent customer support for a situation that was slightly out of their control. I can’t thank you enough and you now have me as a loyal customer.

It need to shoot down the business. A take mu Is partners with scam companies. I have rentals car. They try to charge extra money when I arrived for full coverage. I don't need it, I have ended book with different company at the same price.

Rental car Crooks, they keep your money even if you do not receive the product. Booked a car through Booking.com, rental gave our car away because our flight was delayed, they had nothing in stock, We had to rent from another car rental agency. Booking.com kept giving me the runaround even though I sent them all the info 4 times. BEWARE!

I wish I could give it 0 stars. On April 14 we got to the airport and they said the flight was suspended because of what's going on in Iran so the Iraq airports are shut down until further notice and I try to rebook. Again they tell me I have to pay. Why. It’s not my fault and I try to contact them they keep telling me contact Turkish Airlines and I try Turkish Airlines and they said, "This Booking.com not us." The absolute worst customer service I have ever experienced, and that’s saying something. All their service reps are outsourced and have no clue what they are doing. You are told different things every time you contact one of them. For example, I was told I was eligible for a refund by one person and then the next person who picked up my case said I was not.

I booked Ocean Beach Suites through Booking.com. Upon arrival the hotel didn’t have our reservation. We contacted them from front desk of hotel. They stated they were having system issues and asked if the hotel could book us directly and they would refund the money they already took from our account. To date we have not received! Even worse is their customer service. Not one agent is helpful, each time you call you have to explain all over again. I would definitely advise to book direct and not use Booking.com.

Seems to me that another of the negative reviews deal with people not getting full refunds. This happened to me. My attorney told me not to go into details when I posted a review. I booked a room at Days Inn Wyndham in Ocean Shores and then needed to cancel within my cancelation time period. The motel told me I wouldn't be charged but Booking.com did it any ways. So please don't use Booking.com. It only cost a bit more to book directly with the motels. Sometimes cheaper.

Avoid taxi service. I prepare and booked a 6-passenger shuttle in Greece. Driver called and texted his car don’t fit and new driver will be arranged. No one ever come. No called answer and no text response. End up paying double to hire shuttle urgently to catch the flight. Filed complaint but Booking.com issued refund only but no compensation.

Worst site and customer service ever!!! They have taken all my money and I don’t even have a room for my son’s graduation…They everything, and I cannot even try to get another service. There is no number to contact. NONE!!!! Don’t USE!!!!

Booked a hotel room in Port Stanley. The hotel had no idea about the “cleaning fee” being charged by Booking.com. They clean the room like most hotels do. Booking.com just ripped me off for $125 which is ridiculous. They are pocketing the fee. Should have booked directly with the hotel.

I booked through Booking.com, and for the first time confirming my reservation, I had an endless loader not ending after minutes. I refreshed the page and started again to confirm my reservation. After that, I realized I had two reservations for the same date (**). Booking.com didn't warn me about this. When I asked for help, they told me to contact the hotel directly.

As a "partner" of Booking.com with multiple properties they have no problem taking 20% commission on every one of my bookings but when I need help due to cigarette burns in my couch, etc. they are 100% unhelpful and do not show up to support. Airbnb on the other hand take a much lower commission and are very helpful in covering us hosts when it comes to damages.

If I could rate this company less than 1 star, I would. We cancelled our booking early am day prior due to the fact my husband's mom had a stroke the day prior to cancellation. My husband is the only family she has in 1700 miles. The doctors released her on Friday to return home. My husband couldn’t/wouldn’t leave her home alone. Booking.com did not even take this into consideration & charged us nearly $270. This company is a scam.

So I booked a room with them through Booking.com. I arrive at the room. I give the lady my id then when it’s time to pay I hand her over the same card that I booked them with. She tells me, "Oh they don’t accept these cards," (PayPal debit Mastercard) so I leave to go and try to do all these transfers and had to go to the atm. When I get back to the hotel the card I just loaded with the money did not receive the money for some reason so I was unable to get the hotel room.

Tried to book a room and they advertised $165 a night in Vegas and when you clicked book it tried to check me out at almost double and went back a few times trying to fix it and they are a scam. Watch out for their bait and switch.

I was scammed out of $7000 by booking.com because of their miscommunication with the hotel. Info was either vague or not even available. Lies on their pricing, refunds, policies, and horrible customer service. They have so many loopholes that you will never get your money back and caused $1000 in EXTRA expenses due to their inefficient services (all of this was my student loans to be able to relocate near my school). Even my bank was unable to get refund. The same thing happened to my best friend just weeks later. DO NOT USE THEM!!!

I only gave them 1 star because I had to. This is the biggest scam of a company I’ve ever dealt with. I was staying in NC a few weeks ago, I knew it would be a long trip home. I had my 3 children and disabled mother with me. I knew they would all be exhausted from travel and my mother was sick our last 2 days in NC so I decided to look for a hotel at the halfway point between NC and where I live in FL. I found what appeared to be a really nice hotel on the outskirts of ATL near Stone Mountain and it looked perfect!

Booking.com is horrible! They gave me the complete wrong information about a hotel I was trying to stay at which ultimately ended in me and my boyfriend not being able to stay there. They are liars!! They claimed to “call the property” multiple times but the manager of the property said they never did. I had to call customer service 4 times and the time I finally got someone who was able to help the line randomly got disconnected so I had to wait another 20 mins for a new service rep. This is absolutely ridiculous and I will never ever use booking.com again.

"I was charged for my booking even though my payment method was to pay in person once I arrived at the location. On May 4th, 2024 was when my money was taken out. I have been trying to get my money back by emailing Booking.com, but they haven't been helpful. When I called them, I was told that there should never have been a charge on my account."

I am having a horrible experience with Booking. I have prepaid for 3 hotels with Priceline. It asked me to list all guests name, which I did. Apparently , the system assigned all 3 hotels to 3 different guests in our party. The last hotel was reassigned by Priceline to Booking.com. The entire itinerary was fully prepaid in January. When we arrived at the last hotel, Paris Las Vegas I was told that our reservation was cancelled due to mismatch between the names on the credit card and registered reservation. This room was prepaid, I didn't choose to register it to another guest name, but we were denied the reservation. We had to take the room that was available at this time at much higher rate and pay again. I did not receive notification from the cancellation, nor was I refunded the prepayment.

Booking.com 'Price Match Claim' policy is to not match the price. Their customer service is awful. Doesn't know how to talk to customer. Long holding and waiting. They just find ways to not match the price irrespective of the parameters matched. Advise to Booking.com... Please take off the 'Price Match Policy' from Booking.com, it's only for name sake. Not effective.

Cancelled within my window, they still charged me. They tell me to dispute the charge with my bank or try the hotel, but it is BOOKING.COM that made the mistake and didn't cancel my room in time with the hotel even though I have a verification email from them saying I won't be charged.

I'm deeply dissatisfied with Booking.Com. They are quick to take your money and profit off your reservations, but when it's time to assist their clients in settling issues, they shift the responsibility to the vendor. Even though I spoke with their so called 'customer service' department numerous time about my cancelled reservation, they did nothing to help me. I will NEVER again use their platform and I encourage others to STAY AWAY!

Never use this site. I booked a place on April 20/2024 and paid 860 and then cancelled on April 29 and got 820 cdn back. After sending 10 emails and getting same questions I deleted the app and swore never to use it again. Total scam

Some of the Customer Service Representatives for Booking.com are very unprofessional. It has been HIT or MISS. An incorrect booking for April 20th was cancelled on April 13th by both me and the hotel. They still charged me. To date, I have NOT received a refund. They have spoken to the hotel management 2 additional times and they emailed the cancellation. They still keep giving me the run around in refunding my money! Now, 10 calls later (including as I write this review) they are calling the hotel AGAIN to confirm the cancellation. THIS IS RIDICULOUS!!!

Worst place to book flights. They made me pay $200 for my luggage because they made a mistake. I was sent an email by Booking.com saying once I paid to submit my receipt and I was going to get reimbursed. I been waiting since July 2023 for my refund. Called more than 15 times and till today no refund.

If I can give 0, I would. I Booked flight with Booking.com. They cancelled my flight a night before travel date. Only sent me an email after work hrs the day before my travel. Tried to reach them through online customer chat, they were tossing me back and forth. Finally said I should contact the airline they collaborate with myself. Can you imagine, I booked through Booking.com, how do you expect me to contact an airline, I had no initial contact with. I asked for a phone number, they just ended the chat. Horrible.

Booking has been a nightmare. Double booked and they won't let me CANCEL the 2nd room through app. App has issues and although customer service was accommodating at the time they are passing buck back to hotel and they will NOT REFUND ME $1200+. I have an acquaintance that said he hated dealing with them and lost $500. DISGUSTED. DON'T BOOK WITH THEM. SAVE YOURSELF A HUGE HEADACHE.

I paid in full for 3 nights. Made a late check in due to 18-hour flight delay, was offer 2x free breakfast for 2 days then my paid booking was tag as “no show”. UNFAIR!!! Can’t do anything in their system??? SCAM!!! I need my credit for Level 3 but refused to consider this FULLY PAID BOOKING!!!

I made a reservation that said it could be canceled up until 12 noon the day of arrival. I canceled it the day before. I even got an email that says the cancellation was with no charge. The hotel would not honor Booking.com's cancellation policy. I spoke with a booking.com rep the day after I got the charge and sent the required proof of charge. I was told that the merchant did not respond and that they would issue a refund thru booking.com within 15 business days. No refund was issued. I then called again, had to send documents again and speak with several reps. I spent 2 hours on the phone! Was assured that it would be taken care of within 48 hours. The time has passed and no refund. This business has the worst customer service. I can no longer believe anything on their site as truth nor anything their reps say. Please save yourself some time, frustration and money and book directly with the hotel!

We booked on their app and they got scammed. The place didn’t exist and they did not refund us as we had to find another place. We got charged for the deposit and for the room that didn’t exist. We have filed multiple documents everything they requested and they just keep making up stuff for us to do just so they don’t have to pay. Terrible company.

I have used Booking.com for years and they have always been very helpful. Last month on April 12th I had a booking through them to a hotel in Lubbock. My father went into hospice and passed away that day. They would not work with me or the hotel to reschedule the visit.

Be careful when you book any trip with the website. I am amazed by how they can mess up both my flight booking and hotel booking. Booked a package with flight and hotel where they posted wrong information for both parts of the trip. It is like they do not care what information they've put up on their website and also believe they hold no response for any false information they had regarding that. They just lightly wave you off by saying you can cancel it or suck it up, without considering the time spent planning the trip and also how different the ticket price could be. Not reliable, not trustworthy.

Bought a Flex-Ticket flight through Booking.com in December. I had to change my flight so I messaged the chat. The person told me that because I have a flexi ticket I cannot make changes to my flight. I had to cancel and rebook? (This makes absolutely no sense if it's supposed to be flexible.) So I cancelled the flight and waited for a refund. Two months later, the refund never comes. So I book through another airline. I called, emailed, and messaged Booking.com in order to find out why my ticket had not been refunded. They gave made every lying excuse in the world. They told me to contact the airline. The airline gave me proof of the refund. So I went back to Booking.com, but they told me that I must email their partner site GoToGate.com. So I contacted them and they also gave some excuse about waiting for a refund from the airline. So I showed them the proof as well.

I recently booked a room through Booking.com, expecting a comfortable stay with two beds as specified in my reservation. However, upon arrival, I was dismayed to find that the room provided had only one bed. When I reached out to booking.com’s customer service for assistance, I was met with disappointment yet again. Instead of taking responsibility for the error and assisting me in resolving the issue, I was simply redirected to contact the hotel directly. It was disheartening to encounter such a lack of accountability and customer support from a company that prides itself on facilitating seamless bookings.

I have been a repeat customer. Booking.com is unable or unwilling to fix any issues. They only give excuses and an international number for you to call. Yet, problem is never resolved. Very poor customer service. Will not be using them again.

Customer service is zero help. I canceled my hotel reservation through Booking.com… or so I thought. Booking instead checked me in and out of the hotel causing me to be charged for the full stay when I was at home. Hotel won’t do anything and booking acts like they can’t either. NEVER using them again.

I booked a trip for work-related travel back in January and still have not received a tax invoice for my stay. The other accommodations which are independently run, much smaller companies seemed to be able to provide a tax invoice over the phone immediately and were super helpful and friendly. I have been emailing and requesting a tax invoice from Booking.com for 3 months now and still nothing... and no phone number available to contact. Would not recommend for work-related travel.

I booked on Booking.com, and after ten days you canceled the reservation without my approval. You claimed that you misplaced the price. So Booking.com did a mistake and I am paying the heavy price right? Because now I have to pay more for a new reservation that because my trip is so soon. Who will bear this loss? I will do a complain and I will also write a bad review about your bad management.

Had a horrible experience with Booking.com! Lost hundreds of dollars and 5 hours of time due to booking.com agents asking us to repeatedly contact the property. We booked a trip, but required rescheduling due to a severe storm warning. This was a "partner booking" - with the partner listed as "HotelBeds". The description mentioned that we can contact the property directly for modifications/changes. We spent several hours discussing this with Booking.com and also with the property directly. The property was cooperative and informed us that they are totally okay with modifying our reservation date, however they required confirmation from Booking.com about this change.

Do not ever use this site when planning important trips. I drove over 4hrs to an event that brings over (10,000 people to this small town and books all the hotels near by) in another state to find out that the condo I booked 3 months prior though them was double booked. Lucky for me the property manager caught the issue before I arrived at the property and contacted booking, their response was it was their fault and refused to refund all my money and had to find another hotel in an area that there was no hotels available. Made for the worst start of a multi day stay with other friends. The only positive things I have about this ordeal was the great condo property manager.

I made a reservation with Booking.com and when I arrived at hotel I was told my booking had been cancelled months ago and booking.com was suppose to have emailed me. I never received anything from them. I called and all I got was they was sorry. Never a "What can we do to make it right." I had drove a distance to not have a room for the whole weekend. They don’t care about their customers. I will be sharing this review on all platforms so no one else has to experience what I went through.

Booking.com did not keep its promises. My daughter made a reservation through them to LaQuinta Hotel (that’s a bad hotel and will give it a review on its page). Anyway, that hotel cancelled at the last minute for no reason. They still charged my card. Booking.com said they would find me another hotel, and the cost would be on them. That’s a lie! I ended up paying $275 for that hotel. Booking.com said they would give me the difference. That’s a lie! Because my daughter’s name was on the reservation, and my name was on the invoice, they said they could not give me the difference. What is so hard to get? I am the mother with the funds, so I paid with my card for the trip! I told them that. They still found an excuse not to pay. It’s very sad that they did not keep their promises. I will no longer use them in this life or in the next life to come. For the love of money is the root to all evil! Repent!!!!

Do not book with Booking.com, just book directly with the hotel. We tried to check in at our hotel on a recent trip only to find out that our booking was cancelled, with no advance notice to us and no explanation why! We spent hours trying to work through booking.com’s customer service to find a replacement and ended up having to book a new hotel on our own dime. We therefore needed to cut our trip short due to the high price of hotels on such short notice. Don’t take a chance with your vacation.

Booked a townhome through Booking.com months prior. Hours before asked for entry code and no response from booking.com. Called the property manager to find her had sold the property 7 months prior. He had never listed on booking.com. He was unsure how it was listed since he only listed on VRBO and Airbnb. No customer service that I could understand and no compensation and I had to book on my own a hotel without adequate space for a long weekend at the Air Force Academy for the ASUN tournament. Everything was backed and now I don't have access to a kitchen and forces us to eat out for 5 days. Horrific experience----no customer support whatsoever!!! DO NOT USE!!!

Booking.com claims that a flexible fare means you won’t have to pay any additional costs to change your flight arrangements. What they fail to mention is that this is fully up to the airline and the airline has otherwise every right to charge what they want for changes. In my case. The entire flight cost. Booking.com Flexible Fare is misleading advertising comparable to a scam. Won’t be using booking.com moving forward.

I booked a hotel using my airline app. It used Booking.com without me knowing it. I tried to cancel my reservation 6 months in advance, and Booking.com will not allow it. This is a terrible company and God forbid someone should have unforeseen circumstances! They’re locked into the FULL PRICE of the reservation. DON'T Do business with these hacks.

What a joke this company is. Horrible customer service. Try to call them and keep getting hung up on. They are the worst by far that I have ever dealt with. All their phone calls get sent to the Asia's, which isn't a problem, other than not being able to relate a message or understand what people are saying. A simple price match can't be completed. My dates are already booked up because I am booked through Booking.com so I can't prove that the price is cheaper from the hotel website for the same criteria. What a scam.

Booking.com customer service is pathetic. I myself have been working in customer service for more than 20 years. And have never given this pathetic service to my clients. Booking.com made me wait more than 24 hours but still issue not solved.

I booked a two night rental for Myrtle Beach South Carolina. On the website is stated that the rental would be $770 for the two nights plus a $350 refundable deposit. After I purchased I went to the rental company's website to pre-register and they were charging me another $350 refundable deposit stating that the 350 that I paid to Booking was not a refundable deposit so in total the rental that was supposed to be $770. Was gonna end up being over $1400 for two nights. I tried to get my money back the same day that I booked. The rental company denied my request and booking also denied my request although I have all documentation and screenshots from booking's website. No choice but to dispute with my credit card company, worse site ever. I will never ever use Booking.com again.

I'm deeply disappointed with my recent experience with Booking.com. My wife and I booked a hotel in Lake Bennett (Darwin - Australia), only to find the hotel temporarily closed upon our arrival. This critical information was not communicated to us beforehand, turning our much-anticipated getaway into a frustrating day of unnecessary travel. The $59 compensation fails to cover the lost wages from our taken annual leaves and the travel expenses. This experience was not only inconvenient but also costly.

Pathetic service. Booked with them in February for travel in August. They sent message in first week of April about airline canceling the last leg of the journey and to call them to get a refund. Called them number of times and always being told to wait for a few days to get the refund.

I have booked multiple stays with Booking.com and have I have an issue with their Accessibility filter. The first filter I check is “Entire unit is fully wheelchair accessible”. Unfortunately I am staying at multiple locations during my four week trip through Costa Rica. So far that has not been the case at three of the units I have booked. None of them have had a bathroom I can get my wheelchair into similar issues. I am a tetraplegic from spinal cord injuries to two different regions of my spine. I can’t walk and must rely on my wheelchair. Despite my physical challenges I do want to stop traveling. Booking.com needs to learn what wheelchair accessibility really is and take it more seriously!

I booked a stay in Paris through Booking.com. The reservation page clearly stated that I would receive a free taxi ride from the airport to my accommodation, if I spent $539 or more. My total came to more than $1,500. However, when I tried to setup the cab ride, booking.com refused to honor the promotion, repeatedly claiming that I did not qualify. I spent several hours on the phone over the course of 4 calls, with no resolution. I emailed screenshots to booking.com of the relevant language (from the venue page on booking.com) that clearly show my eligibility. Reps just repeated the circular logic claim that I would not receive the taxi ride because I wasn't eligible for the promotion. Potential customers, beware false advertising and no accountability from this company.

I booked a hotel with Booking.com. It turns out the number for the hotel is no longer in Service and they do NOT answer their email. You are likely booking with a hotel that is no longer in service and booking.com will not help you get a refund. BEWARE of Booking.com. There is NO REFUND and they will book you at a hotel that does not exist!

If I could rate this company 0 Stars I would, I reserved 2 rooms. When we arrived we entered the rooms, they were garbage, carpets very dirty and stained, door looked as if they've been broken into several times, customer serviced sucked, I went to get my money back and Super 8 by Wyndham refused to give me a refund even though I pointed out all the issues and the fact we were not staying there, don't trust Booking.com or any Wyndham hotel, especially super 8 in south jordan ut.

Bad, very bad. Don't use them, use Expedia. I made a hotel reservation on Booking.com with the promise of the free airport taxi to the hotel. They reply to my emails with standard email: "Call us"...Can't reach anyone for three days by calling. Never again I will do business with Booking.com.

I created an account at Booking.com from Canada. I set my account preferences to Canadian currency. I browsed the vacation packages offered on the website thinking the prices shown were in Canadian dollars. I purchased a vacation package through the booking.com website, but was billed in US dollars. Booking.com customer service is almost impossible to interact with. I finally was able to speak with a Priceline.com rep (sister company to booking.com) and was told that there is nothing that can be done. I was told I was just confused, and that billing in US currency, rather than what is specified in your booking.com account preferences, is normal.

I used Booking.com for a stay for one night in Davenport Iowa. I booked a Best Western with 2 restaurants and a bar. I arrived and the parking lot was empty except for 2 cars. I went to check in and was told they had no electric or water. Due to that the restaurants and bar were closed. Trying to be positive I looked at a room to see if there was cross ventilation no there was not. The owner issued me a cancellation as the earliest it would be fixed was Wednesday this was Sunday October 2nd.

If I could give a zero stars I would! Booking.com is the worst service I have ever experienced. First my flight was changed last minute when we booked two months prior to our flight. I am from California, had a vacation with family in Colorado. When it was time to return home Booking.com decided to cancel our flight! Left my family and I stranded in Colorado. I had to pay for a new flight to get us to Las Vegas, when I had already paid for our flights two months in advance, I also had to pay for a hotel to stay in and a car rental to get back home. This has been the worst service and experience ever. I would never book with Booking.com again! I was a returning customer. I was not compensated for the additional money I had to spend get back home. They did not even show any sympathy at all! I would never recommend their service ever!

Booking.com are just plain thieves. They are killing my business. I run a small bed & breakfast. In trying to get more European bookings I thought I would try their platform. Unfortunately because they spend so much money with Google - Google seems to hide my direct website link from view in order to drive people to the Booking.com site where customers get to pay $50/night more for not being able to cancel for what they list as the lowest price. Because customers can't find my direct link on my Google business listing the general public are duped into using this very unscrupulous platform and as a small business I get to take the blame.

STOPPED USING THEM. Offered a £20 accommodation voucher when I booked my teenage daughter flights via them. Voucher had to be used within two weeks. Meanwhile, I was not advised the connecting flights had changed, twice. Could not use accommodation voucher because all up in the air (no pun intended). Voucher expired, had to pay more for an alternative connecting flights and as late changes (not my error) I had to pay for seats I had already booked! Since then, Booking.com have sent me round and round departments. No-one taking ownership of the mess and extra expense caused to me, through no fault of mine. You cannot get hold of anyone, or correct department. Get sent the same generic emails. On hold on the phone for ages, only to be told I need to speak to flights. Flights say I need to speak to accommodation re' a new £20 voucher. I then go round and round, department to department to no avail.

The absolute worst platform in existence. Customer service is non existent, charges are insane and you don't even save any money! You are so much better off just booking direct with the property, if you're being cheap, ask them to match Booking.com's price, most times they will just to not have to pay their ridiculous fees.

I called customer service from Motel 6 to request a room change from handicapped to not handicapped, Hannah told me she was calling the front desk to change it for me but never did, I was standing in the lobby the entire time, I asked for her supervisor, 32 minutes later on hold the whole time. Jew finally gets involved and gets me absolutely nowhere. No apologies, nothing to rectify my position, then it takes me another 19 minutes to cancel my reservation. I was on the phone for almost 2 hrs. And got nowhere. Do not use Boking.com for anything. What a complete disaster all this was. Not to mention it's pouring rain the entire time. Thanks for nothing. You better not charge my card either.

I had a great experience at Hometown Studios St. Louis Airport. Janelle is a very helpful and experienced manager. She is always friendly and makes you feel welcomed and Deb is our favorite staff member. She is always pleasant to be around and helps with any questions we have.. We recommend you check this hotel out. It is spacious and perfect for extended stay. Has a stove and refrigerator. And I have no complaints.. The new management has cleaned the place up...

Wouldn’t recommend booking through this website. Customer service is horrible and will hang up the phone on you when you call to ask questions. Their website has fake bookings and then leave you with no place to say after you have a confirmation for the reservation. I would give this no stars if I could. Definitely disappointed.

I purchased a flexible ticket recently, which costs more than a regular ticket. I lost my job and had to move to a different city. I contacted these crooks and they would change the date but would not change the departure city. What on earth is a flexible ticket for??? I'll never use this site again.

Made a reservation for our son's 4H tournament. I was so tired that I accidentally booked 2 nights. When I realized my mistake, I tried to correct it the next morning. After 30 minutes on hold, I was told that they tried to negotiate with the hotel and they would cancel the 2nd night IF I agreed to pay for both nights. What?! We used Booking.com many times before but never had to cancel. TERRIBLE customer service. Shameful. WE WILL NEVER USE BOOKING.COM AGAIN. BEWARE

Please stay away from Booking.com if you don't want to have a stress and headache when you travel. They took my money and treat me like an animal. I booked a flight from Paris to Lisbon. When I got to Paris I realize they made a mistake with my fight date to a month later. Called them trying to get my money back or book another flight even knowing that I purchased insurance with it. I did not get my money back or been booked another flight. I end up buying another ticket with Air France for 586 euros. All they do is playing games with you when you need their help. #booking.com neveragain!!!

Use Booking.com at your own risk... In February 2024, I tried to book a last minute flight on Frontier - through booking.com. I had no choice but to use Frontier as it was a last minute emergency and we had to get to the location on time. Anyway, I completed all the online information, provided my credit card info and initiated the sale on Booking.com - The system showed a hourglass, then I received a message saying the transaction did not go through, and I needed to reprocess the transaction. So I backed out and put everything back in again, only to receive the same message. Both my wife and I saw the message. Frustrated, I decided to leave booking.com and go straight to Frontier, where I booked the tickets with no problem. Minutes later, I received an email from booking saying my tickets were confirmed on the 1st transaction, then I received a second email for the second transaction.

I will never use Booking.com again. Terrible company. My reservations got mixed up between booking and the hotel. Booking needed to make a simple phone call or email to the hotel but kept calling the wrong number and wouldn't use the correct number. Even though the correct number is on my reservation confirmation. Hotel was very gracious and tried very hard to help and eventually got it fixed. I would give 0 stars if possible!!!!

My wife and I were in Maui during the catastrophic wildfires. We had no power and no food. To make matters worse, she broke her leg. Out of desperation, in an attempt to make her more comfortable until we could get back to the mainland and to proper care, I booked a hotel on Honolulu for the night. Shortly afterwards I discovered that we could not get from Maui to Honolulu, therefore we could not use the room. I attempted to cancel the room (over $700 charge for one night mind you). The hotel refused to accept my cancellation and Booking.com refused to credit me the money. I will NEVER use BOOKING.COM again and will advise everyone I speak to against using them. Terrible policy decisions. It was a legitimate emergency situation. Just a terrible company.

I reserved a place in Detroit March of 2023 for this weekend, for the NFL draft. I typically touch base and reconfirm. I reached out to the property via phone, text, email 6x since February. Showed up to check in....nothing. I reached out to customer service 4x. They said if I haven't heard anything consider it confirmed. My card has not been charged...yet. If I cancel it says I will be charged. So we will see what happens. If they don't hear back from the property within 48 hours they should not be able to be on their site.

They advertised and confirmed false prices. When I was notified of the double charges to my booking I tried to cancel. They took my money and quit responding and this isn’t the first time!! In October, Our room was so disgusting with mold and water running across the bathroom floor, we left after the first night, they refused to cancel the second and we received no refund. No customer service to speak of and no resolution. Well, I finally learned my lesson and will never use them again.

Booking.com should be legally reviewed. They change prices on you at the last minute and without notice. You book for one price and the hotel has a right to charge hidden fees or change their rates without notice. Never again will I use them. It’s a joke trying to get through to customer service. You’re sent in circles and no solution at the end. There is a lot of misrepresentation of hotels on their sites. The hotels are less honorable as they seem to know booking will do nothing to rectify guest concerns.

They are absolutely fraudulent, they constantly lie back and forth. They're also working with some fraudulent properties. I canceled my reservation because of family issues. I paid the cancellation fee. The whole fee was 1048 dollars, cancellation fee was 648. I suppose to received the remaining. It’s so unfair. They lied lied, still lying. They took all my hard-earned savings, they promise me this and that for a month and a half now, they talking about something else when I sent in the information, they ask for do not rent from Dr.G on their websites or any other website. They are working together to fraud people. Booking.com is the worst of the worst, all of them are competitive lies. Stay away from them. I don’t care if I don’t have anything left, I’m not letting them get away with this. They don’t care if you have death, sickness or anything in the family. It’s very sad, STAY AWAY FROM THESE PEOPLE.

Absolutely the WORST - I never got an email confirmation for my booking and therefore, cannot cancel it because I don't have the confirmation # or the PIN, both of which are required for ANY communication with their customer service - there is no such thing as "customer service" with the company. I will be rejecting the charge to my account when it happens. I only clicked one-star because it doesn't allow negative or zero stars!

DO NOT go to Booking.com. Recently a person in High Point, North Carolina who had a AirBNB Condo which I pay for in full Send me a message and told me to text to their cell phone number my credit card and send my ID. That is not safe at all and booking told me I have to wait 7 to 12 business days to get my money back but they take my money out immediately. They have the worst customer service and people calling from overseas. They need to be investigated because they're running some type of scam over there. Please look into Modern/Retro Condo as well!!

Horrible. I wouldn't even give them 1 star! They overbooked me and then said I stayed and my trip was complete. Charged me 175 to get a 375 dollar refund even though the resort approved a full refund with no cancelation fees. I still have not received my refund and it's been almost a month. So in all I paid over 700 dollars for rooms I was never given. Total scam! And I wasn't the only one. There were a bunch of people trying to check in who traveled hours only to be turned away because Booking.com confirmed reservations the actual resort couldn't accommodate! NEVER AGAIN.

Worst company ever. Non existent customer support. You can’t speak to a person on the phone. They made billing errors and only choice is to charge back on the credit card. Will never use them again. Spent hours on the phone. Got nowhere. Clueless and non aware.

Have used Booking.com for all our booking needs. Booked $1000.00 in airline tickets recently and had an emergency. Too bad so sad, zero refund. Not a credit or a transfer to another flight. I Will go elsewhere from now on!

I have used Booking.com before without any problems until recently. I found a place on a vacation rental site that I have never used before. I found the same condo on Booking.com for more but know they have price match guarantee...or do they? After being told they could not honor my request after providing a screenshot and link. I was told that they would have to confirm the room was the same even though it is the EXACT same condo number. I even called the vacation rental site myself and got through the first call after being told by the Booking.com agent that they couldn't reach anyone... I was then told that once and if confirmed I would get my money back after my stay. I will NEVER use this service again and do not recommend to anyone!!!!

I booked a room with a Motel 6 in New Mexico through Booking.com and was sadly disappointed. An emergency arose, so I requested a date change. I was told they'd get back to me. No one did and my card was charged.

Is the first time I had to contact the customer service of Booking.com and honestly I feel so lucky that Mayank A. was on the other side of the line to assist me. He was really friendly and helpful and resolve my problem in a matter of seconds. I booked a flight but I didn’t check the dates and had to cancel and rebook. I couldn’t do it by myself online. Flight is canceled and now just waiting for the refund which is going to be debited in the following days. Thank you for your help Mayank. :)

Terrible company! Due to an emergency, we had to change airline tickets and return to the states. We had booked the flights with ITA via Booking.com. ITA said that we could have a full refund, but Booking.com said we couldn't even though the airline gave the ok. Additionally, our rental car was booked with AutoVia through booking.com. We paid for a full week plus full coverage on the front end. When we arrived in Italy, Autovia said the insurance was invalid and charged us EU 190 for coverage. Because of booking.com we lost several hundred dollars on stupid things. In the end, their customer service would not even help. Completely worthless. STAY AWAY!

I made 4 reservations to different parts in Italy. Made plans based on the posted check-IN & OUT times. As it’s 3 days before I leave, checked under Booking.com the times, all 4 got changed which put me in a panic mode. I messaged all 4 & good enough property owners would still accommodate me on my expected arrival times. Could this an error of booking.com?

I’ve been a loyal customer since 2017. I just booked a hotel and typed in the wrong date. After a frustrating hour of trying to contact the hotel and then having them tell me I had to contact Booking.com, which was impossible on the phone, I finally emailed them about changing the date. They told me to change the date it would cost me $154 of the $171 I paid. Pretty sleazy operation that will take you for anything they can get, apparently. Crappy customer service with impossible phone contact, and obviously horrible customer appreciation. If I could give no stars, I would.

Don't use them. Made reservations and paid in full only get a email of cancellation the day before I was suppose to arrive. Called customer service and she informed me that there was a system glitch. Originally she claimed that the amount wasn't paid in full but once I told her I logged into the account it showed it was paid in full. They then tell me I will receive 1/2 of the money instead of a full refund. Why am I receiving 1/2 of the refund when I didn't cancel? She claimed to call her supervisor while I sat on hold for almost an hour. Still nothing yet they have their money.

BUYER BEWARE. SCAM, DO NOT USE! I lost over $500 because the company claims they “followed protocol” when I contacted the company 1.5 hours after pickup time because the driver was not assigned nor communicated location. They refuse at bare minimum to cover the booking costs and ruined my trip! I also provided full proof/records of the transaction and they refused my request.

Worst experience ever with airline tickets. Be aware if you buy tickets with flex fare they will charge you only 20$ for that BUT when you wanna change flight date you will be charged same as you pay full price for tickets, so I paid chicago-nyc-chicago 735$ 4 persons, and to change date they want to charge me 1000$ plus. Not to mention customer service they barely speaks English. Very hard to understand.

They canceled our hotel rm w/ out our knowledge. Said they sent and email, months after we booked because prices changed, then canceled 24 hrs later because we didn't reply. We are busy working people and don't ALWAYS have time to check email. Showed up 1200 mi from home without a place to stay. Called Booking to find out why it was canceled and got hung up on. NEVER AGAIN WILL I GO THROUGH THEM!!!

I spent a lot of money booking most of my rentals in Italy with Booking.com. Had an issue with a rental car and they totally dropped the ball saying it was the rules and they could not help. Bottom line I spent around $2500 on hotel rooms and tours and had a problem with a rental car they would not honor that cost me $140. The customer service rep kept telling me he was following policy and could not help. Will never use them or Priceline again. Garbage

Absolutely the worst experience I’ve ever had!!!! I do NOT recommend Booking.com. I booked April 4th 2024, for 618.50. I tried to reach out to the property from the 4th till the 17th, thank god the property owner called me on the 18th, my booking was for the 19th 5 hours away from where I live. Long story short booking.com did not have the correct price or information!!!! The house that I booked for the property manager called and said was not the correct price and that he would have to charge me a extra 250 for cleaning fees and 510 dollars extra to stay there for 2 night… The total it would have costed was 1,1000.00. I paid 618.50 that’s an additional 5/600 dollars!!! I will never ever use booking.com again.

Resort has now stopped responding to emails so I to where I booked…Booking.com for a refund and their solution is I’ll send email! They don’t even have Owner's contact ingot they are using a general email same as me! Shady practices on their resorts they use on site and on booking.com for not resolving my issue. It’s now been 18 days on a room I never stayed in because they weren’t cleaned @ 9 pm at night!!!! The kicker is both tried telling me I no showed yet I have a receipt that says canceled???? STAY AWAY!!!!

I booked a hotel in Irondale, AL. When I arrived at hotel, the hotel had no reservation for me. I called Booking.com and was told by the (non-American) agent that I had a room at the hotel, the hotel manager verified there was no reservation under my name. The agent told me I could forfeit my initial booking cost $420.00 and book another room at the full cost. I told him, "No way, I just want to get my money back, because Booking.com failed me." After much back and forth, I agreed to pay $121.23 cancelation penalty. The hotel approved my cancelation at no charge, because I never had a reservation with them. Over the last nine days, I've talked to four or five other agents trying to get my cancelation penalty fee reimbursed. I finally turned it over to my credit card company.

Booked an Indio Home for Coachella weekend, the day off I contacted the owner for an early check in, at this time the owner wasn't aware of booking, and we were left without a place to stay on the day of arrival. Booking.com only offered a refund and didn't care to give us anything to make up for the inconvenience caused on having to find another place hours prior to our check in.

I have been sent in circles repeatedly. When I booked my hotel, it included a free ride from the airport to the hotel. However, it changed the time I need the ride, and there is no way, even after several emails, that it can be changed. Booking.com simply keeps sending me to another link for the ride, which sends me back to Booking.com. I am also concerned because a ride I paid for last trip, the driver said he was there, but he was not for one hour. Horrible.

One star because nothing lower was available. I made a reservation not knowing my daughter had already made a reservation for me for the same night. After hunting thru their various websites I found where to file a request. Received an email asking me to call in which they made me repeat all the previously provided information and then told me they would not give me a refund for one of the rooms. Terrible customer service. Do not use this scam operation.

I booked a flight two weeks before my date at a good price with Booking.com, it was to surprise my granddaughter on her 19th birthday, And surprise my mom that I haven't seen in 3 years. On the day I was traveling 04/04/24, I received an email that my flight was cancelled due to weather. Unfortunately I understand that, My problems is I was promised my refund, I am getting the runaround from airline, from booking.com And no one has a straight answer as to were is my refund,. So I am taking matters into my hands, And I am calling the tv station for help, And after this I will never be using either airline or booking.com EVER AGAIN!!!! Can't speak to an actual person, went online and website is no help and when you call the number it ask for the confirmation 5 times and never gets a live rep on the line. TRUST ME I WILL BE CALLING CHANNEL 9 CHANNEL 11, CHANNEL 13 THIS AFTERNOON. Thank you for horrible service and for ruining my plans.

I rarely write reviews unless they are a 5 star. With that being said I need to write this review so that others don’t get caught in this same dilemma. The night audit woman at the front desk took it very personal when I ask if we could get the online rate, she told us that she could not do that and that I would need to do that online. The online rate was 101.00 and when we tried to show her, she was not interested in facing us as she was very busy with something more pressing on the computer. Imagine our surprise when just seconds later the price online became 116.00. Of course I’m not saying that this woman was making changes as we were standing there but I managed a Gold Standard Choice Hotel and fired my night audit person for boasting of this same behavior.

The customer care representatives closes your tickets without resolving and will disconnect the calls if they were not able to answer. Very pathetic towards their work. Worse thing was they didn't update the infant details to the airlines and when we raise the concern about it. They are not good. Don't trust them.

TRAVEL BEWARE!! I had a horrific experience with Booking.com that left me questioning if it's a scam operation. The loft I booked for eclipse weekend was permanently closed, but Booking.com waited 48 hours before my chrck-in time (at the defunct property) to cancel my reservation, without a penalty fee, despite admitting the property was no longer in their system. I prepaid for the defunct accommodation and still waiting for the full refund, as promised by Booking.com. Plus, instead of actually finding me a new accommodation, they sent me links to other hotels, some of which were already booked.

I reserved a room, received confirmation. When I went to hotel, they were overbooked and had no reservation. Was on phone almost three hours. They blamed the hotel, but I see this is their practice. They processed my payment and it will take me 7-11 days for a refund. I want an additional $20/day each day They hold my money hostage. DO NOT USE THEM! Shut them down for shady business practices.

I was trying to book with the Wyoming inn and this site popped up. Said guest reservations. I assumed it was the hotel. In the mean time I selected rooms and as I checked out I realized the total was way more than what the rooms would come to. I immediately canceled and contacted the hotel and found the correct site. The charge was 2400+ and I was refunded 700.00. I called the hotel that released the other 1600.00 but I have still yet to see the money. This was December. It is now April. I have provided the document from the hotel stating that it was said to be returned and they released the hold.

I am utterly disgusted by the unpleasant service I received from Booking.com. My recent attempt to book a hotel through Booking.com platform turned into a nightmare, leaving me and my baby in a state of distress and frustration. Firstly, despite receiving a confirmation number, the hotel never received any booking confirmation from Booking.com. This led to a frantic back-and-forth with the hotel staff, who were unable to find any trace of my reservation. It's beyond belief that a company like Booking.com could fail so miserably in such a basic aspect of their service.

Booked a room at the Radisson through Booking, in Panama City Beach FL. Room was infested with bed bugs, and looked nothing like what was advertised. We received a refund from the hotel, but it was sent to Booking, and Booking won't refund our $500 for 12 days! Now we're stuck paying for an additional room, and don't have enough funds for fun activities with our children, as we had planned. Booking single-handedly ruined our weekend getaway with our kids that we drove 4 hours for! We will never book with them again. They are the "Spirit Airlines" of booking agencies.

I used Booking.com in the past with no problems, but had a very unfortunate experience on a trip to Nashville. Booking.com had confirmed my reservation but when we arrived at the hotel, they did not have a reservation. Nor did they have a comparable room. I called customer service and was told "don't worry, we have your back. We will send you a message in 30 minutes with a room." No message was ever received. The desk person at the intended hotel was kind enough to get on the phone and find us a room. We were told the new hotel was just "a few blocks away" so chose to walk. Well, it was 8-9 blocks away...uphill...dragging a 40 pound suitcase. I am a "senior citizen" so this was not easy. The new hotel was nice and actually less expensive than my booking.com reservation.

We booked our trip through Booking.com. We received emails telling us all was good to go. We get to the hotel and they don't have a reservation for us, they searched with our IDs and found nothing. We showed them the Booking.com reservation number and they told us that they don't use that number. After being on hold calling Booking.com and being on hold for 20 + minutes we finally got through to a Booking rep.. She found our reservation and said everything should be ok. I told her that the hotel (Horseshoe in Las Vegas) had no reservation for us. I asked for my money back so I was going to see if I could get a room straight through the hotel. She hung up on me.

Absolutely disappointed in booking. I thought it was a serious company. Consumer service is so bad, they can't communicate efficiently about a reservation that was paid but wasn't fulfilled by Booking. Four months later I'm still waiting for an answer and for the refund. Please, I won't recommend you to book flights with Booking, since the itinerary keeps changing and they wouldn't respond for the seats reservation that they didn't do but what I pay for.

Booking.com is very clear that after a certain date, you will be charged for the reservation and no refunds will be granted. I thought our experience warranted an exception. My wife and I checked into our hotel. We were given a key to our room which turns out was still occupied. Still not sure how that mistake was made. I opened the door, poked my head in and saw luggage and groceries. Luckily the guests were out and I didn't get shot in the face. This is Texas. That is not hyperbole. We went back and got another key to the room next door. This is a budget property and I expected some rough edges. But we only had one towel, one glass, the wall mounted A/C unit didn't work. In fact, the front of the unit was falling off. The window in the room opened to the outside walkway but wouldn't lock. Open, it was big enough for an adult to step through. That was it.

Been using Booking.Com for years. Have booked thousands $ over the Years. Up till now was good service. My husband fighting stage 4 cancer. We were traveling. He had to go to hospital for 2 days - had to cancel - request refund due to medical emergency. They lied and said property refused refund. Stayed at same hotel on way back. Manager said he approved refund. Booking lied and said they refused. Heartless bastards!! Just lost a loyal and frequent customer!! After escalating and expressing disgust They gave me $70 refund on a $1200 reservation TOTAL SLAP IN THE FACE. HOTEL manager explained they (booking.com) book and pay for rooms therefore they probably didn't want to take a loss. The lack of compassion and empathy for our situation is unconscionable. WILL REFUND FOR COVID BUT NOT STAGE 4 CANCER?? REALLY SHAME ON YOU BOOKING.COM.

This situation was resolved to our satisfaction after we contacted people above the Customer Service department level. The Customer Service department was not helpful or responsive at all until we expanded our communication to higher levels.

I'd give -0 if it were possible. I arrived to the hotel that I'd made reservations for one month previous with "Crookings".com. The hotel graciously secured me a room and not once did I receive any correspondence or apology for their mess up.

I booked a hotel Fairfield Inn in Atlanta Ga. It was a last-minute thing where I needed to be at the capitol. The pictures looked nice. When we arrived late that evening about 8:30. It was dark outside the hotel. The hotel is not in the best neighborhood and there were several groups of unsavory looking characters around the entrance. There is hardly any room to pull up and check in so when I parked immediately an employee came out and started barking at me about was, I valet parking which was $50.00, or self-parking? I asked him where self-parking was, and he pointed to a parking garage about a block and a half away. I said "No way" then I said where valet parking is, he pointed to the same parking garage. I left my wife in the car and went inside. There was one guy working. I did not have a good feeling about the service, the location and the characters outside much less the rude attendant. It boils down to I didn't feel safe for my wife and I. We left. I tried diligently to get a refund with Booking.com and ended up getting a $5.00 credit. I will NEVER use Booking.com again!!!