Booking.com Reviews

After booking 2 different stays 1 in NSW (1 night) & 1 in SA (8 nights) and paying online through PayPal we noticed both payments had Foreign Exchange fees come through on our Bank Statement. We live in Australia paid with Australian $ through Paypal AU account but because Booking.com is Netherlands based company our bank was charged in Euro equivalent hence attracting a Foreign Exchange fee which was not stated in any of the billing documents. Booking.com did not respond to our query hence we will no longer use them.

We had a room reserved for one night in Anchorage at Hilton Gardens for $300. We had a confirmation code for it. When we presented, the hotel had no such reservation and refused to honor it. We had to go elsewhere for an additional $100. Booking.com said we were a no-show and charged us the $300. We have been fighting with them for 3 months to get a refund. They said the hotel would have to agree with the refund. I frankly don't care. Someone screwed up. I want my money back!!! NEVER RESERVE WITH THEM.

We have booked tickets to LasVegas & we couldn't secure a US visa before our travel date, our travel is on 15/10/2022, and we are chasing Booking.com ticketing partners GO TO GATE customer care for 40 days to give us vouchers or refunds. We also requested to book later dates as we paid $600 for the Flexi option but they are asking for $2000 extra for a fare difference, but we can see clearly in booing.com tickets for the same price as paid but they can't book it. Booking.com or GO TO GATE is not worried about the customers or their emotions, they want to loot customer money & they are avoiding our calls & not giving a callback or passing the call to the manager. NEVER BOOK FLIGHTS FROM BOOKING.COM OR GO TO GATE. They are terrible & they play with the customer's emotions.

They are liars, and not accountable. Very poor service. They are basically a middleman providing zero service. Instead, they waste your time by providing wrong information and limit your options to change a reservation. They provide very poor service, and at the same time, you get limited if you book through their website, as any changes you want to make to your booking has to go through them, then they echo it to the property, then the property decides, and Booking.com never notifies you about it. Would have given them 0 stars if I could.

We booked a vacation apartment on Booking.com back in the summer for a fall vacation. So far so good. It gives you flexibility to cancel right up to the vacation without paying a deposit which we liked. I contacted the owner 6 weeks prior to the vacation to ask them if we could check in a bit earlier. The owner then informed me that the unit was sold and is no longer available. We were obviously upset and I contacted customer service about a week ago to get some answers including the fact that a promotion (getting a future substantial credit after that vacation) seemed now gone. This is day 7 and I still have yet to hear from customer service. Can't rely on this service! Needless to say I will never use them again. I now booked using another service and communication has been 5 stars.

Customer services are a total disaster and waste of time. I paid for a flight with a flexible plan in case I need to change and when I decided to make a change of date I called customer service number. I did it 5 times and every time they said they couldn't change it or do anything for one or another reason and when they finally were about to change they wanted to charge me more than the amount of money I paid for the plane ticket. When I checked into the airline site the prices for the flight I wanted to change was cheaper than the one I paid. It's a whole sham and I would never recommend anyone to book a flight thru this site. And never ever ever pay any extra money on flexible options, there's no flexibility at all.

I had the most horrific experiences with Booking.com in an hotel booking while traveling in India. Although during booking, it says I don't have to pay anything until I reach to the hotel but I was forced to pay the full amount immediately after booking, otherwise the property would cancel the booking. I paid the full price in advance and when I came to the property, they denied my check-in. The property said although I paid the full amount, they can't accommodate me until unless they get paid more money.

Rented a car through their online website. Arrived in Portugal and not only was there no car but the company they booked through had no reservation at all. When we contacted them for a refund they denied they were in the wrong and kept all our money. They stole $500 from me! Do not use this company!!!

2 weeks before I was due to fly halfway across the world, I had an email from the property saying my room was double booked and they would find me a new location. The property did not respond to calls or emails so I could not find out the details of the new location. I rang Booking.com a week before I was due to leave, and they said they contacted the property and my original booking stood.

Booking.com charged me for a hotel reservation at 119 Garden Golf Blvd North Wales, PA 19454 Staybridge Suites - Montgomeryville, when I got to the hotel, the front desk argued that they had nothing to do with booking.com and this hotel charged me again. They were very nasty, especially the ** lady who happens to be very racist with me as I am Spanish. On top of that, the room that they gave me the first night was infested with bed bugs. I am writing a review so that the consumers know what type of the hotel is this and to know that doing business with Booking.com is pure scammers.

We reserved a condo 2 months ago through Booking.com. The governor of Florida has declared a state of emergency because of a Category 3-4 hurricane. Booking.com refuses to reschedule or refund. Way to treat an elderly couple.

I stayed one night at a Holiday Inn Express using Booking.com. My card has been tied up for $400 extra for a week now. I called them and was told they would release the funds, they still have not. When I called Wells Fargo to dispute it. The foreign customer service agent could not understand simple English. Never use a 3rd party booking site.

We booked a 2 night stay in a cabin at an RV park. The quote was $375.41USD. Our credit card was charged $443.37USD. We reached out to La Conner RV Park and Booking.com to explain the discrepancy. Neither company had the decency to respond. We have been good customers of Booking.com for a number of trips. That has come to an end. DO NOT TRUST EITHER COMPANY. Customer service is a foreign concept.

My wife and I spent a week in NYC in April 2022, booking the hotel through Booking.com. The hotel had some problems with cleanliness, TV service, inattentive front desk, and their breakfast room was closed for COVID, but they charged me for it anyway. After multiple calls and emails, the hotel management and I agreed that they would refund me $96 for overcharges. Here's the catch, though. Because I had reserved through Booking.com, the hotel insisted they could not send me the refund. I had to work through Booking.com. DISASTER!

They never took the full amount out of my account saying I “chose” a prepayment option to where I pay the rest at the resort and I never had any options to choose from so that’s **.. First and LAST time I’ll ever use them.

You are booking with a company in India.

I have made my reservation in Hurghada Hotel, they did it wrong. They charge me $50 extra for a double room and it was only me, no responsibility at all, stating that I must contact the resort which assured that I paid Booking so it must be with Booking, never again.

Property owner in NYC cancelled booking 10 days prior to trip saying they overbooked even though owner contacted me to reserve another day that became open, which I did. Reservations are not honored by Booking.com nor are you able to warn future customers via a review that owner may cancel after reservation commitment at the last minute.

I am furious with Rentalcars.com and its affiliate Booking.com. I had reserved a van for three weeks in July in order to travel around Southern Europe. When I arrived at the Fiumicino airport in Rome, the person at the rental counter told me that the reservation had mistakenly been made to begin on the previous day. Even though I had prepaid for the van, and even though the van was sitting there at the airport, I was told by both the car agency (Enterprise) and Rentalcars.com that my reservation was cancelled. I did not receive any refund for the $6,500 USD that I had prepaid.

I just spent a day and a half dealing with THE MOST RUDE ** phone people that I have ever. Both of these "women" were typical know it all TALK OVER YOU type. I was simply trying to move a flight to 30 days later and it took them putting me on hold forever then coming back with outrageous fees! I should have stuck with dealing with the airlines. Booking.com IS THE WORSE EXPERIENCE I HAVE EVER HAD IN CUSTOMER "SERVICE." I travel all over the world and have NEVER been through what they put me through. The RUDENESS and the inability of these ** WOMEN (I got both times when I called) was on another level of rudeness. I WILL NEVER AS LONG AS I LIVE BOOK THROUGH BOOKING.COM.

I purchased 4 tickets via Booking.com with flex rates. When I had to anticipate my flight, I called booking.com for several times. The last assistant said that I should change the flight directly with EasyJet since booking.com was uncapable to do so and then call booking.com again to request my reimbursement. I called EasyJet and proceeded with the flight change (returning flight from Belfast to Paris) all 4 tickets. Flight changed from July 13th to July 11th 2022. I called booking.com back on July 7th and the assistant said that a reimbursement claim was opened and the process could take 2 working days.

I booked a hotel through Agoda recently. My hotel stay was horrible. In short, the hotel was dirty, my husband and I woke up to BED BUGS crawling on us, the free breakfast advertised was closed, and the hotel staff were unapologetic and rude. I contacted Agoda for a refund and they were very helpful and apologetic about the situation. However, in order to request a refund, we had to go through the partner site which is Booking.com. I had proof of the bed bugs and I wrote a review about the hotel. Booking.com refused to compensate me for this horrible hotel stay, despite my proof and description of the stay. They don't care about their customers and it's all about money to them. I will not be utilizing Booking.com in the future due to this incident and I will advise others to do the same.

I booked a room for one night in Palo Alto CA for $325 to play a gig with a band; the event was cancelled because of Covid 19. I followed the procedures to cancel the reservation and was told twice by representatives of Booking.com that I was entitled to a refund. I stopped payment on the credit card and Booking.com sent the credit card company false information that caused my $325 to be non-refundable. I sent a letter explaining to their US headquarters; never got a reply. In my opinion Booking.com is dishonest and a ripoff.

I booked a hotel for two nights in Rome, Italy for my wife and granddaughter and while doing so also booked a taxi for a ride from the airport to the hotel from the same on-line company, through Booking.com, prepaying as required. The driver was there as agreed and provided the ride to the hotel. My wife informed the taxi driver that the ride was prepaid as it had been. My wife was later contacted by the hotel proprietor and taxi driver and made aware of the fact that Booking.com had yet to pay the for the taxi ride. I went on-line and confirmed that the booking.com site reflected that the taxi ride was prepaid and confirmed that the payment was made on 07/14/22 with a credit card.

Ruuun away from this company. They are a fraud. My friends in Canada and us in the USA went to Orlando. By the time we were planning our trip, we noticed their flight was going to arrive earlier, so we decided for them to get the rental car. Unfortunately they used this company to get a car in Dollar rent a car. They charged up front $500 but we thought that was a refundable deposit for any reason.

I spent over 2000 dollars booking a hotel room. They kept sending me confirmations with phone numbers and links for the hotel. Yet none of them worked. There is nobody to contact. What kind of phony business is this?

I booked the room and it was 2 people but I mistakenly put one person. I called them to add my other partner but they would not allow me to add one more person. I disputed the charges but they said I booked no cancellation so now I will be booking 2 rooms - one for me and one for my friend. Please do not use them again. It is a rip off.

We stayed at La Quinta in Canton Michigan. The pictures on the site were amazing. The reviews said good. The floors were not vacuumed. We couldn’t locate our remote we had to shove the mattress and it was disgusting between the bed frame and mattress. Hair, dust, pubes, dirt, trash. It was just gross. The drain in the shower didn’t work. The plug for it was broken and sat off to the side of the tub. The ceiling bathroom fan was too small for the hole and made it look horrible. The shower curtain had mold. The desk had broken legs. The towels are super thin. We were supposed to stay multiple nights with our daughter in U of M but went another route. The Kensington. Huge difference.

Do not ever use Booking.com, if there is a problem with what you booked they refuse/are incapable/not interested in fixing it… AND IF you even get a hold of anyone it will be 24hrs before you even get a response. I booked and received confirmation for a 1 bedroom apartment with a bedroom that had a bed and pullout sofa and a living room with pullout sofa, I received a 1 bedroom with just a bed and then pullout sofa in living room. Speaking to front desk I was told no such configuration existed, that would be a 1 bedroom plus den and conveniently they only had it available for our last night and I had to pay extra.

My family flew to Chicago for a family reunion and attempted to check into a hotel booked through Booking.com. The hotel said the on the date of arrival they could not accommodate me, but charged my room days prior. I attempted calling to receive a credit and the customer service rep tried to make me pay him 50.00 to get my money back. The worst ever site and they have scammers working for them. I will never use this site again. I ended up going through my credit card company to dispute the charge. The hotel said 3 people could not be in the room. Horrible.

Biz since 1996??? There is zero real human interaction. It reminds me of the fake wizard behind the curtain in the Wizard of Oz. I canceled my hotel, but they won’t refund my money $600. I’m holding out a small glimmer of hope. I have filed a complaint with BBB and a dispute on the bank charge. You Definitely won’t get ANY customer service - zero, zilch - none.

My interaction with Booking.com was the single worst experience with any customer service department that I've had. We arrived in Edinburgh with a reservation through the website at Britannia Hotel. At the hotel, there were no rooms available for us. I attempted to call the Booking.com customer service line twice. Both times I was put on hold for 30 minutes before the line went dead.

I booked a room in Atlanta on July 9. The property owner was not there to let me check in (5-6pm). I called and she hung up. I called customer service with Booking.com and they could not get in touch with property. I had to book an alternative place to stay. I requested being refunded for the booking.com property. It took support 1 month and 10 days to finally get in touch with the property. I supplied bank/card statements, my receipt from the other place I had to book because I couldn't get into their property, and I spent hours on email and phone calls. It would be apparent to anyone that this was not a legitimate property.

Had reservations for July 29 and 30. Broke my ankle day before. Had to wait for surgery. Hotel canceled my reservation and resold the room. And approved refund. They were completely booked. Booking.com refuses to issue refund. Says some 3rd party affiliate in Hong Kong has to issue it but they do not know how to reach them. Lied to me about refund coming. Wait 7 to 15 business days. Gone Along with my $320. They lied to my face. Wow.

I booked a hotel room using Booking.com. The night before we left, I received an email from booking.com that my payment didn’t go through on a credit card and it gave me an option to use PayPal. I checked my cc and there was no charge. So I paid using PayPal. The next morning, my cc was charged also. It has been 65 days since the event and all the company does is run in circles. They ask for the same information over and over again, they use different people to respond who are unaware of your case, and they tell you to wait. They will not help and they hope you’ll forget or get too frustrated to continue to fight. They will not refund my money (390 dollars) at all. It has been a nightmare. Please stay away! I will never use them again and I will tell anyone who will listen. They need to be investigated for fraud!

U.S. New York Location called "AARTPARK HOTEL INN AT LEWISTON" was disgusting and loud. We had to pay $180 for an old disgusting hotel. We asked for help from the office. They were dressed in PJ's. We stayed only 25 minutes after check-in and couldn't handle it anymore. We asked for a refund and they wouldn't give our money back because refunds are was managed through Booking.com (in the Netherlands.!!!). We contacted Booking.com and they have the nerve to offer us 25 euros???? DISGRACE.

We booked flight tickets via Booking.com. They charged us double and we lost more than 1000 euros/dollars. Customer service is horrible and they only provide us with standard answers. We are entitled to our money and we NEED it back. This has already been going on for a month. It is so dreadful and time-consuming. Please, know that if anything goes wrong with your bookings via Booking.com, your money will be gone. And a lot can go wrong.

Booking will change the cancellation policy after you book your hotel. This affects your cutoff time to cancel without a fee. It was not shown in a prevalent manner in the confirmation, therefore this is a bait and switch on the reservation. Buyer beware! I found that it was cheaper to book directly with the hotel on their website. Even though I was a Genius Level 3 member of Booking, it was still cheaper booking directly with the hotel.

Booking.com is the worst company I have dealt with by far. I booked an apartment in Cardiff for two weeks via Booking.com. I arrived to the booked accommodation and could not gain access. At this time the owner/host stopped answering all calls and messages. I contacted Booking.com. They could not help. I was told to re book a place MYSELF and I was not issued a refund for the two weeks I had paid for. Booking.com did absolutely nothing to help. I lost about £2000.0 and had to re book and pay for another hotel myself. I tried contacting Booking.com for several months and they offered me absolutely no help at all. It’s now six months later still minus £2000.0 and no help at all from Booking.com. This company should not be allowed to operate.

I made a reservation for 2 rooms at Econo Lodge Wooster, paid for it, obtained confirmation of reservation through Booking.com however, I arrived at Econo Lodge on Aug. 5, 2022 and was told they did not receive my reservation details and couldn't be lodged. I called Booking.com customer service and was told I had to make a fresh reservation at the property and the initial reservation would be canceled for me to get a refund. Two weeks later, I received an email that my booking has a no refund policy and I am losing $203 because of Booking.com did not transmit my reservation to Econo Lodge. This is quite unfair because the incidence was no fault of mine. I am extremely disappointed and regret making my reservation with Econo Lodge through Booking.com.

Had a confirmed apartment booking in Spain with Booking.com. They then cancelled it on me because apparently it wasn't available. Offered a hotel room in another town as an alternative which was 100 euros more expensive per night than what I could get on Hotels.com. They then offered to pay the difference of whatever accommodations I booked whether with them or not. When I submitted the receipt for the 200 euro difference for the entire 3 night stay. They gave me 25 euros for my trouble. On top of this, when my credit card was refunded for the original cancelled apartment, it was $5 less because of the exchange rate. Avoid. Better options out there.

I booked an apartment for a whole week. I have paid for the whole week but the price adjusted by £10 when I updated my card details. So within staying after 2 nights, the booking was automatically terminated as I have a balance of £10 which was very easily paid if I was informed. So the owners then had the right to kick me out of the apartment (because they chose to be bad people, that's 5 more nights paid without a tenant that they can still rent). I was kicked out in a very rude and pressurized manner. Very early in the morning, giving me 15 mins to pack my bags. Racist and rude.

We planned a family trip to Healdsburg CA and after comparing hotel options and prices, we selected the one presented as a fair nightly rate and offering breakfast and an outdoor pool. Well, the rate was for only 1 of the 4 nights we reserved. The rates were DOUBLE than the expected rate for the Fri/Sat nights, and 40% more for the Thursday night. Our bill was over 2K MORE than we had expected-- and even worse is that if we would have booked directly with the hotel, we would have saved at least $1500, after contacting both Booking.com and the hotel, there was no offer for any type of refund adjustment. Sorely disappointed in business ethics here.... Avoid them!

Do not trust Booking.com. I booked on 08/06 I thought was a hotel and when my husband and I got there, it was a house filled with dogs. Had a dog smells, rude house manager, shared bathroom. We did not stay there. When attempting to talk with Booking.com will not give me an answer and has me on hold without telling I was going to be placed on hold. Please book somewhere else. Use another internet tool to book but booking.com is rude and inconsiderate of people's time and money.

To sum it up, I booked a reservation at a bed and breakfast through Booking.com. I followed the instructions and sent my breakfast choice multiple times (to the B&B's email and by message thru Booking.com). I never received breakfast because the owner of the B&B stated that they receive too many requests from Booking.com and they can't possibly read them all so therefore never saw my breakfast request. Yet, the payment and check-in instructions were done through Booking and they didn't have a problem getting my credit card info. I contacted Booking.com and I submitted proof of my messages as requested that were sent to the owner showing my breakfast choice. I also notified Booking to look at the B&B reviews because multiple reviewers complained about never receiving their breakfast. Booking.com replied that they contacted the B&B and breakfast is complimentary and not extra.

Booking.com listed a hotel as pet-friendly so we made reservations. The note was not pet-friendly so we were charged over $100 for cancellations. Do not trust Booking.com as being an accurate source!!

*I hope there would be a Class-action lawsuit again this thieving corporation. If so, please contact me* Booking.com allowed a booking to come through on Aug 11 for Aug 13-15, I immediately checked the calendar because I knew already that the month of August has been full. Lo and behold, those dates were booked and blocked on Airbnb since mid-July! I contacted the guest immediately to inform them of the issue and asked them to seek other accommodation; sent them a screenshot of Booking.com Calendar showing that the dates were blocked and his supposed reservation does not even show on it. Despite having done this an hour after the booking, the guest raised issue with Booking.com

When we arrived at our accommodation 2 of the aircons were leaking water. The third was leaking oil, possibly refrigerant too. Neither the property owner nor Booking.com seemed interested in helping us out. We left after only 2 hours at the property. The property owner did initially offer us a refund minus the first night which was appreciated, but then changed his mind and decided to keep the money even though we never stayed in the apartment. Booking.com didn't even offer to find us alternate accommodation. They told me I would have to find and book something myself. Don't use this crowd. Use Airbnb instead, they treat you as a customer, unlike Booking.com who have the property owners as customers.

Do NOT use Booking.com whatever you do! You will not be able to contact support in any meaningful way; they will provide misleading and nonsensical services; and in general provide NO benefit relative to booking directly with an airline. We booked a trip to Iceland with their "flexible" tickets option through booking.com; when we wanted to make a date change to one leg of our trip, it took two weeks, countless agents, and long (1hr+) wait times to even connect with support in the first place. Moreover, after making the change, we lost the seats we had paid for, even though we were only changing one leg of our multi-city trip. I was able to dispute through my credit card provider, but the whole experience left me feeling like the ULTIMATE sucker; avoid avoid avoid.

BEWARE....they will not honor your hotel booking!!!! I booked with Booking.com, my email for confirmation CAME FROM booking.com. When I had an issue - because they confirmed a reservation for 6 people - 2 beds and a pullout - they are now saying I need to work with the hotel directly, not them. This is insane! I paid booking.com! When I got to the hotel, they said they don't even have any rooms that can fit more than 4 people! And they said 'nothing we can do'. So I paid $875 for 2 nights and we had to jam 6 people into 2 double beds. This is the WORST customer service I've had ever. Will never use this service EVER again. BEWARE!!!

I booked a room with Booking.com in a motel in Denver and got a dirty room that smelled of cigarettes. I left and booked another hotel. The receptionist apologized and said I should get a refund from booking.com. Customer service at Booking.com was useless and I never got my money back. I will never use booking.com again.

Our stay at your OYO Flagship 73925 Hotel Galaxy was not so pleasant. As I already informed you that I booked two rooms for Rupees 1112.20 and I informed them that we will check in around 11 at night. When we reached the property, the person sitting at reception told us that we need to pay Rupees 1000 extra. Having no option at that time in the night I paid Rupees 1000 there. I was trying to connect with the customer care in the night itself but was unable to get through. Then finally when I talked to Mr. ** from Booking.com in the morning next day before checkout, he told that he has talked to Guest Experience Officer Miss ** and we need to tell this thing in reception and we can take our refund back. We told the same at reception but the person told us that what has been paid is paid, and will not be refunded anymore.

I made a reservation in booking, I contacted the owner and he told me that booking had oversold the reservation, I contacted booking, and they say that they can not return my money, the protocol for them is that I have to accept other options that they provide. And pay the difference. They directly told me, we are not going to return the money, you need to find other option and pay the difference. Do not trust this company.

I had a horrible experience on Booking. I booked a round trip plane ride for me and my family of four through Booking. Weeks later, I wanted to move my first flight up a few hours. I confirmed the new flight and available seats on the airline's site, and then logged on to Booking. There is no way to switch my flight via the desktop website, so I called customer service. I told the rep I wished to switch my first flight. He confirmed the new flight, and then charged me ~$1,500 for new round trip tickets for 4. He then kept me on hold, saying he was still confirming something. After ~10 minutes, he said he would call me back, since it was taking so long. He never called me back.

I never once left the Booking.com website the entire experience. This is important. I was charged by 3 different entities, directed to 3 different companies with issues. But all communications were from Booking.com. I clicked on my itinerary link to confirm and called the number listed on the Booking.com site. After 30 minutes of them not finding my departure flight I was informed that I was talking to Priceline.com. My booking.com app has one of my two flights, but no hotel or rental car. What's the point of using booking.com if I cannot go to one place for my entire itinerary?

I booked a room through them. The hotel sent me refund but they never gave me my money back. I've called so Monday times to be left on hold for l hour or more and still no answer. They had my refund for now than 10 days and still yet to send it to me.

I book a hotel with Booking.com for the 4th August to 18th August 2022. Name of hotel was SobeNy Theatre Row Rentals. I’ve paid in full $1,622 usd for my stay only to get a last minute email that the hotel was over booked. I’ve contact booking about my refund in which they said they will refund if the property don’t. Today is 9th August. I’m here in another hotel and when you call or email booking about my refund no one can give a proper answer. I don’t know if I can find a way to up load my email with my booking, receipt, email with booking acknowledgment of refund. I have everything.

You will be given refund to THEIR wallet..Not your credit card..They will lie..Put you on hold..forever..5 months waiting...They returned?? Funds to wallet..It is not where it came from...Then they will cheat you further...

Bad customer support for hosts. No phone calls from them, only irrelevant emails 48-64 hours after being sent. Staff is incompetent. All they know is how to charge a commission each month. I'm absolutely disappointed.

Please don't trust on Booking.com. They said you will charge on arrival but hotel charge your card same day same time even though if you cancel your booking. This happened with me when I make my booking and cancel. Charge card through hotels and at the end of day they said, "Contact hotel for refund because we can't do nothing. We are not responsible for your refund" but they should be responsible for refund. Because we trust on them. That's why we gave our card details. Anyway I tried to contact hotel several time through email and through their web site but can't get any single reply. I send my card detail as well as customer service instructed me but still don't get reply.

0 STARS. I booked a room though their site. Unable to make trip. Canceled 24 hours in advance. The company will not refund my money. I also called the hotel. They said no cancellation fee, as well. I have called several times, trying to resolve the issue. Booking is telling me I canceled the day of. The reason they cannot refund my money is because the hotel charge my card and they’re waiting for the hotel to refund my money. The hotel denies any cancellation on my end. It was not my responsibility to call the hotel in the beginning I just did to be on the safe side. Also, your calling International so I didn’t realize that and was charged $200 extra on my cellphone. This company is a fraud. Please do not book with them. I have reached out to my attorney. Also going to the BBB. I warn you, DO NOT BOOK with them!!!!

We booked a house through Booking.com - we paid full price. The host refused us entry because he didn't get our required documents despite us sending them. The host refused to refund us the money. When requesting Booking.com refund us, they admitted their messaging service is the reason we were refused entry but refused to refund us the cost. We didn't get to enter the house we paid for in full. Booking admitted their system was the problem. We were charged full price for a house we didn't stay in. We were forced to scour the city for hotels at 1am. Do not use Booking.com unless you want to lose your hard earned money.

I purchased our flights and added on the optional insurance and paid for the flexible ticket option which allows you to change the time or date of your flight with no charge. What they did not tell me and what was not in the fine print was that they booked me on airlines that have limited to no flights to that location after the end of August/summer and my flight was literally scheduled the last weekend of August. So after verifying with 6+ different representatives Including a manager that they sold me A flexible ticket knowing that there were literally zero options after that date to be able to get back home. Now on top of cost of the flights, which my only option is to take a future flight credit that I can't even use until next summer, I am also out the deposit for our Airbnb which was $300. I have spent a total so far of 11 hours on the phone trying to come up with a solution and they don't even care about their unethical practices. Don't book through this company.

Booking.com hires a 3rd party vendor, GoToGate, to handle their flight customer service. They are incompetent and milking their contract without actually wanted to assist customers. I booked an international flight that got stuck in "pending" status and my ticket wasn't released. I was told to wait 3 days for it to go through - which is crazy. If the ticket doesn't process automatically then 10x out of 10 there's a problem. I called GoToGate and requested they cancel the pending flight so that I could rebook another ticket. They told me to wait 3 days, which I didn't have time for. I called the airline in question, but they didn't see my booking at all, but stated that if GoToGate or booking.com contacts them, they would transfer them to a dept. that would assist in getting the situation resolved.

Firstly, let me just say, the outside of the home was nothing like the pictures on the Booking.com website. It looked like I was in a sketchy part of town. I did not feel safe. Secondly, the post of the home stated there would be parking, and there was someone parked in the driveway. I nervously called the property number that was listed on Booking. No answer to my call or text.

I reserved a hotel room on Booking.com and paid through my PayPal account. I never received a confirmation email but I was charged for the room. When I called booking.com customer service, a recording came on that says they cannot help you if you don't have your confirmation number. But they never sent it! Do you see the endless loop they put you in? I contacted paypal to open a case. In the meantime, I sent messages through the booking.com website but the response I get is "sorry without a confirmation number, we can't help you." This is madness! What kind of way is this to do business? Then I found out from paypal that booking.com is contesting my claim and said they did in fact send me the confirmation email. Turns out they sent it to the the wrong email, not MY email. So paypal immediately refunded me. Thank God.

Due to an auto accident, I had to cancel my reservations 7 weeks in advance. 1st time I called they said they could not refund any price of what I paid for the room. Called back the next day and this time the representative said I would have to call the Motel to cancel myself and then the Motel would have to contact Booking.com to let them know it was canceled. Once that was done I contacted Booking.com again and he all of the money would be refunded except for $50. I told them it did not say any such thing in their Terms of Agreement. But he said there would not be any other refunds. I contacted my attorney who wrote a letter and within a week when they received the letter my $50.00 was refunded back into my account. Biggest Rip Off Company I have ever seen.

We had a lovely holiday in Italy, wonderful until I received a text informing me my next day flight had been cancelled. I spent HOURS in phone and chat queues with the people who staff Booking.com's 'customer service'. The only thing they are trained to do is deny responsibility and assistance, and direct you to call another number. The rep at the second number told me that I should contact the airline for help since it would be days before Booking.com could find us replacement flights. We ended up purchasing new flights to return home, and there is still absolute silence from Booking.com on any refund for the cancelled flight. AVOID this company.

I had booked a one night stay for my wife and I as a surprise @ a hotel.. Hotel was unacceptable and came unacceptable and canceled our reservation. No problem. Booking.com will not refund our money claiming the claiming the manager needs to contact them which was done.

Had a trip this weekend Booked by this company, the hotel canceled my res. When I arrived at 10PM. Strange city, alone in the dark had no idea where to get another room. After flying all afternoon. I finally found a roof, paid cash now I discover they sold the booking to PRICELINE. No record on Booking.com even though on my print out itinerary it clearly say Booking.com. Now Priceline is dragging their feet with a refund and compensation. NEVER USE EITHER, these are scam artists for lazy people. I will be shocked to receive anything back. So sorry I fell for it.

We booked for and paid in full for our hotel room both times at least 1 week in advance. Both times no room was available when we arrived. We thought the first time (about a year ago) was just a disappointing “fluke”. This past weekend it happened again. We had travelled hours and were exhausted. We had a big day planned the following day. We had to find a room on a Saturday night in Minneapolis… ended up on the opposite side of the city because hotels were full —far away from where we wanted to stay. Booking.com is a joke. I would definitely advise against using them for anything.

We arrived at our motel in Iceland only to find that we did not have the room we had booked on Booking.com a month earlier. Our experience was that we called Booking.com and waited on hold for approximately 30 minutes, then we were cut off so we called back, waited, were told that we had to wait another hour before they would agree to book us another room. Two hours later we finally had confirmation that we could seek another hotel. The experience was exasperating, exhausting, and frustrating. DO NOT USE THIS SERVICE.

Unfortunately we booked Hotel Castel Fragsburg a five Star Hotel near Meran with Booking.com much more expensive as if we had booked directly. We received an offer from the hotel for a junior Suite including breakfast. Booking.com gave us just a Superior Room without Breakfast (49 EUR per day and person). We complained at booking.com.

I booked a hotel through Booking.com and received a confirmation email. A couple of hours later I arrived at the hotel only to be told that they had no room for me. Had to drive another hour and pay almost twice as much to find a room. Later I called Booking.com and they said they can't do anything about it. The hotel said they did not charge me and had no record of the reservation. Next time you travel and want to use Booking.com, beware! The reservation may not be honored and you may be left with no place to stay or have to pay a high last minute price.

I booked a 3 night stay at the District Hotel in DC July 25-28 using Booking.com. I had to cancel on July 25th and never stayed a night in the hotel. After being on hold for over an hour a Rep told me I might only get a partial refund and said they would have to contact the hotel. They claim they could not reach the hotel and asked me to contact them. The hotel did not respond to my phone calls or emails either. Booking.com then told me tough luck - no refund (at all) for you. $360.33 is a lot of money to walk away from. They blew me off.

Used Priceline.com who then used Booking.com without my knowledge until our room was booked. The room they booked for us was a filthy crappy room with human feces on toilet and shower curtain. Black mold was all over bathroom door. When we reported this to hotel manager who had no concern only words from him was sorry. He couldn't even stand up out of his chair to greet us. It cost us $140+ for the room. Booking.com offered $25.00 digital money, Seriously this is a resolution to make this go away.... We will never use a 3rd party to book a room.

I booked two rooms at a hotel in LA through Booking.com. Upon arrival they only had one room available. A single King bedroom is not ideal for a party of five people. This has not prevented Booking.com from charging me for the room I never received. Customer service is a labyrinth on purpose meant to make you tired, bored, and frustrated enough to give up and let them keep your money. I learned the hard way this company is trash. Don't make the same mistake I did.

DO NOT BOOK WITH THIS COMPANY. Total ** trying to deal with them for money that they even admit that they owe. The low level employees agree that the money is, in fact, owed, but, once a "manager" is asked for "permission" to refund what is owed, the low level employee comes back with a different story. I have never seen anything like this. At first, I was annoyed by the complete incompetence that I am dealing with, however, I have realized that this is beyond incompetence~this ** is intentional. Personally, I would be embarrassed to have to work for this company, but, hey, integrity doesn't pay the bills. When you call to make reservations with a hotel, MAKE SURE that you are dealing directly with the hotel in question, and, NOT Booking.com~if you deal with Booking.com, be prepared to bend over, cause they will screw the ** out of you.

I booked a car and never completed the rental. On the site, it shows that I completed the rental. When calling to get my refund they would not help me. I asked to speak to a supervisor I was left on hold for an hour then hung up on. The next time I called and finally reached another agent Princess (the name she gave) refused me to speak to one then hung up on me again. Told me it's past the date of the rental even after seeing that I called before. Please please go through someone else and DO NOT book with them. Now I have to file dispute with my credit card company for my money.

Booked a 4 night stay in New Orleans 3 weeks before our stay. When we arrived hotel said there was no reservation in my name. Tried calling Booking.com and waited 20 mins to speak with someone then got disconnected. Called back, waited another 20mins to be told they could move us to a different hotel. We explained we booked this one because of location and that wasn't an option. Long story short, after arguing we said just refund us the money and ended up paying double the money to stay in the same room we booked with booking.com and out $700 until they refund the money.

I reserved a room for a friend at a Quality Inn on 24 June 2022. Booking.com asked if the reservation was for me or someone else so I put his name down, and paid in advance to make sure the room would be available. When I arrived at the property the desk clerk canceled the reservation because my friend had no ID, even though I'd paid for it already and I had ID. The clerk gave me a printed cancelation. A couple days later I called Booking.com for a refund. They told me they had to get a cancelation directly from the hotel by e-mail and sent an e-mail to the hotel asking for it. Called again about a week later and was told they hadn't received the hotel's e-mail. I called the hotel manager and he said he'd sent it but would send it again.

Before I booked with Booking.com I should have checked out the reviews. I ended up in the hospital just before I had to go to the hotel. And I've talked to the hotel I canceled the hotel ahead of time. But booking.com is not refunding my money. Even though they said they sent it back to booking.com. I'm never going to use booking.com again.

Do not!! The hotel we booked on Booking.com looked great in the online photos, HORRIBLE in person. Called customer service, told them I wanted to check out of this hotel early and wanted a refund for the three nights we would NOT be staying. They did nothing to help. One voicemail to the front desk and nothing, just a message that sorry, nothing can be done. Now have to pay for two hotels for our stay because we could not stay at the first hotel. Do not use booking.com. They will not help you if there is a problem.

I booked through Booking.com to stay in the Rockwood Resort Motel, Lake Ozark on July 18th 2022 but had to cancel due to unforeseen circumstances. I contacted the motel and they told me that I had to cancel through Booking.com which I promptly did. I received an email from Booking.com to conform the cancellation with a note that said “We’re in the process of updating your info. This change will be visible everywhere soon.” It turns out that they didn’t contact the motel because I still got charged for the night. Thanks for nothing Booking.com.

I booked a hotel through Booking.com on May 26th for our small business. We arrived at the hotel and the hotel was unable to activate the card from Booking.com. The hotel (and myself) tried to contact booking.com for over an hour to get the card to activate or get a new one issued. It was 11pm at night, we had been traveling all day and were exhausted so I paid for the room out of my pocket...again. I have been trying to get my money back from Booking.com for over a month now. They keep saying their finance department needs to process and ok the refund before it can be issued. If I could give less than 1 star, I would.

I tried to make a reservation at a Hampton Inn in Fayetteville GA and I never received an email confirmation. I called the hotel and they did not have my reservation but my credit card was charged. I attempted it email and calls to cancel but everyone wanted a confirmation number which I did not have because I never received the email. I found out via calls that the email went to a wrong email address and the reservation was made at the wrong hotel. I never got an email and attempted several times to cancel but could not get any help without a confirmation number and a pin which I never had. I still have not received my money back!

I booked a flight through Booking.com. My flight was canceled by the airline and airline issued my refund to Booking.com since I purchased tickets through them. Seems like they were not even aware of it. First I was told that they were not aware of cancelation, later they were not aware of refund. Customer service is absolutely useless, no help at all. I had to file a dispute with my credit card company and I called Booking.com again, and now they are saying that I have to wait 2 months to resolve this issue. Absolutely unacceptable! It's illegal to withhold customers' money! Do Not use Booking.com!

I had a bad experience with Booking.com regarding a reservation I made. To make it short, I did not receive any notification from them, when I wanted to cancel it one month prior to the date, I had to call the hotel who cancelled directly the reservation with Booking. Booking.com then withdrew from my account the whole amount without informing me and one week later reimbursed me partially without informing me. This kind of behaviour is unacceptable and I will now not use anymore their services.

I was a member of Booking.com for years. It was the only way I booked my vacations until now. I made an mistake and booked for two people instead of 1 person. While on vacation I realized the mishap and requested the reimbursement which would have been around $400. I wrote to customer service, called customer service, and even requested a supervisor. When I asked for a supervisor they repeatedly hung up on me. Additionally, I tried another way and realized the price guarantee might work better. When I looked for better prices I realized I missed out on so many discounts for not booking direct with the hotel. They did not honor the price guarantee either. The long and short of it, is please do not go through what I went through. This website is not trying to retain or help their customers but just make their money. After this experience, I’ve heard horror stories of full refunds not being given. This is definitely not the place to book.

Airline canceled the flight. I contacted the hotel via the information that was supplied with the welcome from the hotel. I called them 39 hours before I was to arrive. They told me I need to talk to BOOKING.COM. I tried to call, but no information. I typed them an email. Never once got anyone to respond. Only got $28 of the $189 refunded. Garbage service. I told the airline they owe me for the hotel. They told me to eat it, and Booking.com is junk.

We booked a 2 night stay with Booking.com and the day before our first night both my wife and I came down with COVID. We immediately contacted Booking.com to cancel the reservations and were told that we had to contact the hotel (Baymont Inn Suites in Ashville NC) which we did. The hotel said that Booking.com had to initiate the cancellation so we again contacted Booking.com. They said an email had been sent to the hotel. The next day we contacted the hotel who said they never got an email and couldn't cancel the reservation. After more phone calls to both parties we got stuck for one night's cost of $214.70. We were in a critical health situation and Booking.com let us down big time.

Booked a room in Kyle Texas on the Booking.com site which advertised a special of $106 per night for three nights plus tax. A week before our trip I printed out our confirmation to find out that our total was $574.79 for three nights. How does $106 X 3 plus 14.5% tax equal $574. No customer service so no one to talk to to correct or find out why. DO NOT USE BOOKING.COM "TOTAL SCAM."

I purchased a round-trip ticket to France. 20 hours before my flight the arrival flight was canceled and the return flight was canceled. I spent a week contacting Booking.com again and again trying to get a resolution. I requested a new flight. They were unable to get me a new flight. I asked for a refund. They told me their system was down and they were unable to process it and a callback. I called back numerous times. I got the same excuses every single time. They never processed my refund. I never got a new flight. I had to purchase another flight with the airline company on my own. I am now disputing the charges through my credit card company because booking.com is unable to do business.

My CC was compromised and someone rented two rooms in Northern Michigan which they never showed up for. I was charged 469.91$ as a cancellation, no show fee! As soon as I realized money was missing...Four days later I contacted my bank and located establishment which refused to refund and instructed me to contact Booking.com. I did and was told money would refund. On follow up next day I was told no and to dispute/cancel my cc. I'm a single mom and can NOT AFFORD this, we don't stay at hotels outside of emergencies! This is bad business and left us struggling. NEVER do business with them as their practices leave MUCH to be desired.

I'm going to the big island for the first time in August and spent hours looking at different accommodation sites. I saw the same condo on two sites: exactly the same photos, same unit (you could see the condo number), same dates, both non-refundable -- but a different price for the unit, and also more expensive service fees and taxes with Booking.com. However, booking.com states on their condo page that they do price matching, and since I've used them many times I decided to book with them - a loyal customer. The catch? You have to pay first, and then they refund you.

Booking.com charged me R140000 for a booking that they did not confirm. They then refunded me R132000! This is theft. Do NOT USE THEM! Their customer service is shocking and they are basically stealing money.

I had booked a room for 3 adults in Queens NY for a funeral in the City several weeks before the actual funeral. Found a beautiful little hotel, great reviews and was super close to where we needed to go. Everything looked perfect. Fast forward to today (4 days before we are supposed to leave) and I called the hotel to find out the possibility of adding one more person to the room. Upon calling, reception informed me that the room I had booked through Booking.com was only suitable for 2 adults with one king size bed. When I asked the hotel what their refund process was so that I could try to find another hotel, (because they had no other openings) they had informed me that Booking had not sent over any of the payment, and were very confused and sympathetic about why booking.Com had allowed a 2 person room to be rented and charged as a 3 person room.

Made reservations through Booking.com. Arrived at resort and it was infested with roaches. They moved me to another room and issued a %50 refund to the virtual card booking.com paid them with even though I paid booking.com with my actual cc. Upon contacting booking.com about refund multiple times all they can state is that a email was sent to Finance Dept. and I have to wait on them but there's no way I can be cc in email or speak to finance at all and that their supervisors are refusing to take my call and that they can refuse calls if they are unable to assist so basically they took my money and there's nothing I can do but spread the word now. BEWARE if you are due any money back from hotels, etc. You may never see it if you use booking.com.

I booked my California vacation through Booking.com got to the hotel. Was totally misleading pictures, than what it was in the website. So I canceled the rest of my stay.They still charge me for the reservation that I didn’t use, even though I cancelled the rest of my stay at the same night. We found the place is very filthy, very unsafe.

I purchased tickets for my family to fly from San Francisco to Berlin. On the way there we had a stop in Zurich where we were at the gate and told there were no seats for us. We had to stay the night and fly the next day. After some research to make sure this didn't happen again for our return flight, I found out that since they didn't allow us to fly the final leg of our trip to Berlin that we were considered a no-show and our return flight was cancelled as well. Now they tell me that there is nothing that they can do and I have to buy new tickets in order to return home!

Booked a hotel (Holiday Inn) to stay in Bar Harbor, The room option at the time of booking was advertised with free breakfast included, however the confirmation email came with no meal option. There is no customer care support at this business. The hotel didn't help either. I would suggest you to book directly with the hotel instead of using Booking.com

I have used Booking.com many times and have had a few minor issues here and there. After, my most recent experience, I can safely say I will never use booking again. I found a 2 hotel rooms for around 186 each, I sent it to my husband to see if he was okay with it and 15 minutes later booked the rooms. I received an email stating that the rooms were actually forty dollars more per room. I sat on the phone for 4 hours that day trying to convince booking to fix the error since I had photo evidence of the price I was offered. Finally, later that night they mailed me saying that the price was fixed.

Went to cheap hotel for 2 nights due to lack of availability. I come to sleep and there are bed bugs. Long story short, talked to property they know about the issue and couldn't expect much more. They supposedly will refund my money, it's the least I could expect. Up to that point Booking.com told me basically I was on my own. 2 am and need to do a walk in somewhere else and after 2.5 hours on the phone with booking to get help so I can find a place where to go sleep by doing a walking in, they told me that's all they can do. That's it. In the middle of the night, no place where to go and looking to do a walk in where they accept me. Spoke to 2 Reps, 1 hanged up on me, the other one couldn't help me. I asked to be transferred to manager and nothing happened. Work customer service and from now on, I will boycott booking. The name of the manager is "Keycie T." located in the main office in Amsterdam.

As a host, my property was suspended from booking for as they said “non-payment” even though I have made the payment earlier before the due date and sent them the confirmation multiple times with the proof from my bank that payments were settled on Booking.com bank account. Unfortunately, they are still asking me to send the proof of the payment to lift the suspension on the property. We are losing customers and business opportunities for a lack of professionalism from Booking.com.

I arrived at the apartment we had booked through Booking.com and there was no way to access the building and no evidence of a reception to pick the keys from. I contacted the owner first but the phone number did not connect. After waiting 15 minutes on the customer service line, the call handler advised she needed 30 minutes to try and contact the accommodation then if she could not she would find alternative accommodation. 30 minutes later I was advised this was what was going to happen. At this point I told the lady we needed to be at a concert in 2 hours and we had all our luggage and were abandoned in London, this needed to be a quick resolution.

I reserved a hotel for three nights online through Bookings.com. I realized instantly I needed to cancel, but I couldn't complete the cancellation online. So I called them to cancel. They didn't follow through. When the full amount showed up on my bill, they pretended said they would refund me the full amount less the hotel's cancellation fee, but that they would request that the hotel waive the fee. They did neither. When I called the hotel, they said then never got a request. Each time I've brought this to their attention, they pretend not to understand me and tell me they are asking the hotel to waive the fee but they aren't getting back to them. It's all lies. They are incompetent, and they refuse to correct their mistake. I'm going to dispute the charge via my credit card bill. Bottom line. DON'T BOOK ANYTHING THROUGH THIS COMPANY. IT'S A SCAM.

I was always fan of Booking.com but I will never use them again after the last experience. They didn’t stand up as they should as intermediaries to a total fraud booking and unreliable property manager who not only put our lives in danger during wildfires in the area, but also marked us as ‘no-show’ after we needed to evacuate as per the government’s guidelines. He denied to us and booking.com that we ever showed up or stayed in the apartment (even for a short period), and we were charged with an additional no-show fee on top. After a lot back and forth with booking.com (worst experience ever!) with support agents lacking responsiveness and reliability in their responses, we were only refunded 1 day’s stay and nothing more. They never escalated the query even repeatedly asking or really understand the issue trying to find a reasonable solution. They were just communicating the property manager’s lies and inaccurate responses.

1st night's hotel was informed when checking in that my visa was rejected, turns out mine was fine & had already been charged the night's hotel rate - was Booking.com that didn't pay the hotel - 2nd night - showed up at hotel after driving all day to find out that they had cancelled my reservation & they did not have any rooms available - what a shock, just want to relax & now have to go find a place to stay - I did at about $100 more than what I had reserved.

Customer Service was contacted regarding an error made on a reservation for the next day. I was belittled, treated rudely by the man in customer service and finally called a liar. I ended the call at that point and will never use this service again. The man was unable to understand how the error occurred and after several attempts to explain in to him, he told me that the there was no way that the charge on the credit card could have been placed with the wrong name, which it was. I was looking at the invoice that I received online. They charged us for 3 rooms, not one and the name of the reservation was not the name of the person whom card was charged for the reservation.

I recently made a booking via Booking.com for a four stay at the Broadway Hotel, 4140 Broadway in Oakland, CA but regrettably, I had to cancel this booking along with several other bookings as I contracted covid 5 days prior to the arrival date. This meant I was unable to fly across country to fulfill my business commitments. I received a confirmation email that no charges would be applied.

The hotel had no record of our reservation or confirmation number. When I requested a refund I was charged the full price of the rooms. I was on the phone for an hour while the representative called the hotel. There was no resolution for my refund.

October 2021, I bought two flight tickets using booking.com as an agency with American Airlines to fly to Santiago Dominican Republic. Unfortunately I had to cancel both of my flights. I was honored with a credit from American Airlines, and this credit was useful until October 2022. Well, I am thinking I have both of my flights secured with a credit, so I called American Airlines to assure I was able to rebook my flights and use the credit. American Airlines replied back to me that this agency, Booking.com requested the whole refund of $1,045.14.

If you use this site to book a hotel, not only are you going to pay more than booking directly but you are on your own for any customer service issues. Booking.com employs customer service agents however they DO NOTHING, but say they are sorry and promise to resolve an issue. If they mess up your reservation as they did mine, you will have to find your own alternate accommodations at a last-minute higher cost, they share reservations with Priceline, (sister company) and each blame the other for errors and neither take accountability. After the fact trying to get reimbursed for charges they made for fake reservations that the hotel does not know of is impossible.

They are the WORST company to work with. I booked a room 2 months ago using Booking.com and when I get into the room the lock of my door was broken, so I asked the hotel to give me a new room and they told me they don't have any room available, so I left the hotel and asked them to give me a refund. Since I booked through booking.com, the hotel told me that I needed to get my refund from them. It's been more than 2 months I'm trying to get my refund from the Booking.com and they are not giving me my refund. Another worst thing about this company is their customer service. You don't understand what they say and it's super unprofessional. *** First time tried booking.com and it will be my last time.***

As a reputable booking platform, I booked my online accommodation via Booking.com only to be out of pocket by £86. I made three bookings with London Lodge Hotel visa booking.com - all three bookings were charged prematurely. The third charge bounced due to the hotel emptying my account off all funds. The terms of my reservation was that payment was only due on arrival at the hotel, and I had a free cancellation period. Hence they made a catastrophic error by charging me upfront.

Saturday June 25/22, myself and two of my children and their spouse booked a cabin in Boone NC for Saturday night June 25. We were all coming from different areas, as my husband was also meeting us there on his way back from Massachusetts. I booked this cabin at 10:30 am on the 25. I put our arrival time at 5pm. I arrived in Boone, stopped at a gas station to see what the code was for the cabin and found a text saying that the cabin had already been booked and the host couldn't understand why Booking.com let it book again. They offered me a 2 br place, which would not of worked for us. I was so upset, spent 2 hours looking for another place, couldn't find any, ended up at a hotel. This turned our family's fun get away into pure frustration! This is not how you run a business! I will never trust or use Booking.com again!

I used Booking.com for making hotel reservations for about 2 years before I had an issue… which required the help of customer service. Since then I’ve had the displeasure of NOT being helped by their customer service several times. The first time was a Price Match claim that I made. We stayed at a place where our friends paid $30 less per night through Expedia. I followed ALL of the proper channels to submit the claim, including starting it while I was there and submitting proof - but they pushed me off long enough until I gave up.

-I purchased tickets ($970.02) through your service to travel to New Orleans for baby shower, paid an extra fee ($39) to change the flight date and went to the airport and was rejected entry to my flight, citing I owed $500 more. I paid and had my tickets for my Spirit Airlines flight and was floored when I could not travel. I was taken advantage of.

Had the worst experience in my life as a frequent traveler. Booked flights back in February 22 for an international trip for 3. Booking.com was informed flights cancellation in April however failed to inform us. We went to airport, was told flights were cancelled, no alternative no chance to rebook. All our other bookings including cruise hotels and domestic flights worth $15k were not recoverable. Full Insurance doesn’t cover travel agent’s error. Called and emailed booking.com every 2 hours for 4 days, requested supervisor to call back- not a word in 96 hours torture. So frustrating. Huge loss of money, waste of holiday. Just not communicating. Wish me luck even to get flights refunded for the cancelled flights- they said I needed to apply! Horrible horrible horrible, so irresponsible. Anyone, just stay away from booking.com.

They highlight free cancellation everywhere when you are booking. But lot of conditions when you try to cancel the booking. The UI doesn't show you how much you will be charged and how much you will get in return when you cancel. If you book through other website or from hotel directly they will get you better rate and better customer service. Stay away from them.

This company is a complete mess, I recommended not to use this company for traveling. I bought 7 flight ticket because we have a family trip, they change my flight time only and the rest of the family kept same time, I called Booking to asked to change my flight to same time as my family. They change twice. Last changed they did, It was one hour before my family flight ticket time. It been more than a week and still pending for confirmation, I haven't received any respond from them, also they don't want to do refund to me. Is very frustrate.

I booked a condo a year ago, on Booking. Four weeks before my stay, they cancelled it. Kept telling me to put a credit card on file, I did, and they cancelled my condo because they said my credit card was rejected. I call my credit card company, no problems with my card. I called customer service 4 times to fix the issue and give them another card. They would not help me, customers service, gave me a run around and even, hung up on me, trying to resolve the issue. What's the sense of having customers service, if they do nothing to help resolve issues. I do not trust this, too many problems. If I could, I'd give no stars. Waste of my time.

I booked a Paris Hotel on December 26, 2021 for 6 nights with Booking.com. Because of Covid restrictions, I could not travel. I contacted the hotel (Aparthotel Adagio) and spoke to a manager. I received an email from the hotel a few days later stating that they did not charge me for the rooms but that I need to contact Booking.com to get the charge removed from my credit card. I contacted Booking.com via their website and told them that the Hotel did not charge me yet the charge remained on my card through Booking.com. The person I spoke to said she called the hotel but could not speak French so she would call later. No followup call was made.

My husband and I booked a hotel in SC from June 5-9, ok simple enough. Booking was easy and it was the cheapest I could find in the area. Money was charged immediately no problem. Get to NC on the 5th and get a call from the hotel in SC stating that they were double booked and that they didn't have the room I booked through Booking. The lady asked if I could use a room with one bed and I pointed out that I have 2 children and my husband so no we wouldn't all fit in one bed, duh common sense right? Well she gave me some speech about how she would try to get another person to switch rooms blah blah, fine with me. This was at like 1 in the afternoon, once we got to SC we were gonna go straight to my sister's house so no big deal.

Despite staying at a place booked by Booking.com, it is not allowing to review the place. The customer care is very slow in responding and not focused on resolving the issue. They came across very biased prefering hotel partner

I booked a hotel and immediately realized I had booked the wrong dates. I immediately cancelled but they would not give me any of my money back. The reservation was four months in advance so the hotel had plenty of time to fill the room. I called Booking.com and they said they were keeping all of my money.

Cancelled the hotel because of Covid 19 in which the Hotel refunded the money without any penalty to Booking.com but didn't get the refund yet... I have spent many hours on this but still didn't get the money yet.

I frequently book on Booking.com and this is my first VERY negative experience. I booked at motel with a 9 rating on Booking.com. This must be created by friends and family of the owners as the motel at the most is a 5. We had made a reservation on booking, but when we arrived we did not at all like the look of the place. So I asked to see the room before checking in. The room had a very strong odor and we could not have slept in it. The desk MGR said, "That's ok. Cancel online," which we did. We then book another location for that night through Booking.com. We ended up with no help from Booking.com and being charged for both rooms for the same night. Booking.com does not stand behind the guest, they stand behind the motel/hotel only. Last booking I do through them. From now on it will be EXPEDIA.

I tried to check into my hotel and the reservation was not found due to a clerical error. I had to rebook with the hotel they called Booking.com. I’m booking.com said they would refund the money. This was New Year’s Eve. They have not refunded the money and are not going to. Even though they have sent many emails stating my refund should hit my bank in 7 to 12 days no later than April 18. A representative called me and said they refunded my money and the bank is keeping it. My bank is not keeping it. I go through Chase. Yesterday I got an email billing me for $47. Bottom line they are not trustworthy! I don’t think I’ll ever see my $380.80

Each time they have lied and not given me what I have asked for. They quickly take my money and stick me with sub standard service. When I try to reach someone to complain it is impossible and I am out money. This company are scam artists for sure. Be leary.

I am devastated with this company. I bought 3 flight tickets 6 months prior to my vacation. I found a better deal and I asked them 1 month prior to the flight to cancel. I then called the airline and they said they issue a check to a Washington state: Colville Travel. I called Booking.com and they say they will send my concern to their supervisor and they will call me back. It's been 7 months and I still haven't gotten a response. Very sad that this company is stealing thousand of dollars to individuals. Please tell me why is this company still existing.

I cancelled an airline flight with Booking.com in October of 2021. I made 15 calls to try to get a refunds from them. I contacted United directly March of 2022 and was told they already gave my refund back to Booking.com. Finally in April 2022 I was told I was in the queue for a refund. That was 60 days ago. I called again and was told I needed to continue to wait. I feel like they are waiting for me to give up so they can keep my money. I have NEVER had such a horrible experience from any company in my life.

I have only used Booking.com 1 time and it was a terrible experience. Requested copy of terms/conditions for trip insurance; only received a vague, 5 bullet point description. I needed to change my seats from Business Economy to Economy, and they stated that changes could not be made unless upgrading, even though flight was refundable/changeable when making purchase. I then had to make flight change due to COVID; charged me an additional fee of $2,000 and would not provide me an invoice with new charges. Do not use booking.com, it's not worth the hassle. If you book directly with airline, you get better customer service and cheaper rates!

I had a reservation with Dollar through Booking.com, Booking number: **, my flight was delayed for couple of hours and when I reached to the car rental, they were already closed. The reservation clearly says that the car rental was open 24 hours, I called their customer service number and no customer support was available. I called Booking.com next day and explained the situation and asked to cancel the appointment but they gave an excuse that it already in rental period window and can not cancel it and asked me to create ticket explaining the situation and ask for refund, and it will be taken care of. I created the ticket but was closed without any explanation. I reopened it but it is sitting there without any action and it is almost 2 weeks now and didn't get my refund.

With a family emergency, Illness or maybe even a death in the family...Booking.com will NOT refund your money. So unless you have a crystal ball & you know what the future holds...I would say go to another reservations site. If I could give 0 stars.. I would.

I've recently booked a standard twin room via Booking.com. I contacted in advance Booking.com customer support and asked for a booking cancellation as I initially wanted to book to a different hotel instead. They refused to cancel the booking... However, we proceeded with the check in at the hotel with the hope that our stay would be nice and smooth. Upon arriving at the reception the electronic key card was not working properly. We tried to contact the reception and had to wait at least 15 minutes until someone came to fix the problem, which was just the start of a nightmare. Suddenly, we got a text message from the hotel saying: "Dear **, it's been a problem with your room and it's evacuated. We need to move you to another hotel, your things are at the reception..."

Booking dot NO!!! The booking process is very easy as they are working towards getting your money, but when you pay them in full - they tell you to get lost! Our flight to the international country was fine and with no problems. Six days before our flight home we had tried to move the flight another day. We requested a price quote and we’re anticipating a fee to change which wasn’t the issue. The issue was that Booking dot com stated they had an error on their end and were not able to figure out any changes to our flights.

On Jan. 11 I booked a hotel through Booking.com and a charge was on my credit card. The hotel was for May 10 to May 17. On May 7 I received an email from booking.com cancelling my reservation and they will send me a refund in 30 days. Today is June 11 and no refund. $883.94 is worth fighting for. So save yourself a headache and do not use booking.com or any of their affiliations or you will be sorry. Truthfully, JD

Do yourself a huge favor and make your reservations elsewhere, even if you have to pay more. If anything goes wrong, at least you're dealing with the customer service agents working directly from the company rather than a bunch of outsourced customer service agents from India who are completely unhelpful when something goes wrong. I have been dealing with an issue regarding flight tickets for over a month and it is not getting anywhere with them. I have never dealt with such a terrible company and will never book anything through them again.

Made reservations for a hotel. There was no water. I tried for 3 months to get reimbursed. (Hotel stated they would give full refund.) They kept telling me the Hotel had not responded to email they sent. When I contacted Hotel they had not received email. I will never use them again.

Last year I scheduled a flight to Sacramento, CA, I had entered the incorrect date and cancelled the reservations through Alaska Airlines, they stated I would receive my refund because it was less than 24 hours. About a month later I received an email from Alaska stating the refund was processed. When I called Alaska why the money was not on my card they stated it was placed on Booking.com credit card. When I tried to call Booking.com the recording did not recognize the reservation numbers and I was unable to get a person. I lost over $300.

Booking's reservation system allows for double booking - same name, same date AND ULTIMATELY DOUBLE PAYMENT. However, when it come to refund, booking is not helpful nor responsive. Should have dealt direct with property owner!

Booking.com advertised "free cancellation up until the pick up time". I took a screenshot before booking the rental. I cancelled 1 day before pickup and they kept my money citing rental cancellation required 48 hour notice. LIE. I have the screenshot. Also, VERY difficult to reach customer service. There is no way to reach them. They are in the UK and you have to jump through several hoops in order to get someone on the phone. NOT worth the headache. This company was bought out by a UK company and there is NO customer service whatsoever. They could care less. RUN, RUN, RUN the other way.

Our return flight was cancelled by the airlines. I called Booking.com for assistance in rebooking but was told they could not help. I contacted carrier and they issued a refund to Booking.com. I only got a portion of this refund from Booking.com and had to rebook another flight (using Expedia!) for over twice as much. Also, the flight information they texted for the outgoing flight is not correct. It is a good thing I checked with the Airlines or we would have missed this flight. Booking.com's customer service is all foreign and hard to understand. I will never use them again and caution all to not use them.

We were attending an event at Wembley. A massive treat for our family. I booked an apartment One Apartment (still available on their website to date) through this company. Paid £95. I then received email booking confirmation. Second email with terms and conditions advising that a security deposit needed to be paid in cash at the property upon arrival. I then received a third email same heading, same email address stating that due to covid the security deposit needed to be transferred as no cash could be accepted.

I booked a ticket for my father to travel from India to USA and later realized that his passport is expiring within 6 months of travel date. All of this happened within 12 hours of booking the ticket, when I called the customer service for cancellation I was told that the date changed from Jun 3rd to Jun 4th so they are charging 25% of ticket price as cancellation fee, I live in east coast of USA and time of booking is 12:45 PM EDT and time of cancellation is 9:11 PM EDT which was within 9 hours of booking. Even travel date was June 14th which is more than 7 days from the date of booking. Nowhere during the booking process it asked for passport details, no cancellation policy details but I was charged $465 of hard earned money as cancellation fee. The customer service associate was not able to provide the cancellation policy and dropped me an email saying $465 will be charged. I have email correspondence on booking and cancellation timings.

Prices are not better most of the time, compare with other sites and even call the hotel itself. Their loyalty programme is not honored by the hotels. They have Genius levels 1, 2 and 3 and it's supposed to give you discounts, early check ins and upgrades. I am Genius level 3. Never had an upgrade or a better price. I logged in from another account that was new and got a better price than my Genius level 3 account and in this case and many other times, I called the hotel directly and got a better price or equal to. Not one hotel honored the early check in. Hope this helps.

Where is my money??? No payout for my rentals after 12 days!! They are hanging up on all my calls without speaking to me. So unprofessional. But where is my money?? This "company" does not have an escalation team and uses a 3rd party company called Stripe to handle payments... but there is no way to get in touch with them. It states on their website in their Terms Agreement that they do not charge a commission on extra fees and surcharges. Additionally, I was told by a representative, which another representative later confirmed, that they do not charge commission on cleaning fees. So, I set my cleaning fees accordingly. As shown on my reservations page, they are taking commission out of my cleaning fee... even though I can't prove it because I HAVE NOT BEEN PAID!!!! There is no clear information on commissions on their web page... which just shows their scam of HIDDEN FEES AND DECEPTIVE BUSINESS PRACTICES.

Booking.com allowed a confirmed booking I had at Countryside Annexe in Pulborough UK to be canceled because the owner saw they could get more money for the days I booked. After booking this, I canceled a backup reservation at another hotel because of my faith that this booking was absolutely confirmed, but when I tried to re-book the backup hotel after Booking.com allowed this cancellation the rates had doubled at the backup. Due to a huge event in the area there is now nothing left to book that isn't double or triple the amounts normally charged. This is the type behavior that should be punished by not allowing hotels and B&Bs to relist with Booking.com again. I will try hard not to use Booking.com again if I can help it.

When I reserved at Extended SA hotel in Denver on 5/13-14/22 through Booking.com, the Booking.com informed me that my BOA credit company rejected to pay, because the hotel name was TRI Booking.com in Amsterdam in Netherland instead of ESA in Denver. I reserved Magnuson hotel through the Booking.com with non refundable rate because of checking in next day. Later Booking.com confirmed ESA was booked eventually with double booking on same day and charged on the credit card.

Traveler beware!!! Booking.com does not provide good customer service or support to customers. Have been blatantly and fraudulently ripped off by one of their listed hotels. I booked what I believed was a hotel through booking.com, but it turned to be barely even a “bed and breakfast” that presents themselves on the internet as a high rise full service hotel with numerous amenities that simply do not exist. In actuality they turned out to be a substandard house in a dilapidating urban neighborhood. It is evident that they are just a scam designed to deceive the public and rip off unsuspecting travelers who are seeking last minute accommodations. Reading other reviews, I learned that many travelers have been ripped off by this particular hotel/spare room In a dilapidated house.

I am a physically disabled adult on a limited income. I booked a hotel on the wrong part of a large city. I cancelled within a few minutes. I was charged the entire amount for a cancellation fee. I tried contacting customer service two separate times and have never heard anything from them. I will never use them and make sure to tell everyone I know the despicable treatment I received from this company.

Short version: This company is dishonest and does NOT honor the agreement, in multiple ways. They cost me over $200. DO NOT BOOK WITH THIS COMPANY. They charged me incorrectly and then refused to fix it, forcing me to cancel my reservation right before my trip. I have to wait 2 weeks for a refund. I booked a hotel a month in advance for a wedding I am attending in a small tourist town. The agreement said I could cancel or change reservation for free until the day before check-in. 5 days before the trip, I get a notice that said I would be charged at 5 pm that day.

Really bad experience with the customer service and everyone in my family and friend circle has now discontinued using these guys. They first sold us and overbooked hotel and when we landed there at 9 pm with a pregnant wife, I was told that there is no availability. Later they offered us to book on another property that was 15 miles away. I found that property and the location unsafe. They later agreed to offer accommodation on another property close by and absorb the additional cost when we submit the receipt. We paid $300 extra for the new hotel and were under impression that we would be compensated by these guys. It was almost 11 in the night by the time we could get done with the phone call with Booking.com and check into the hotel. However, I was declined any payment later by them and they denied any such phone call. Total cheating,

Used Booking to book two rooms in SLC UT on March 5, 2022. Got stuck in a snowstorm and didn’t think we would make it, so we called to see if we could switch dates. Booking said they could not reach hotel. We called the hotel and they said they did not have a reservation for us. Spent over two hours on the phone with booking, with no resolution. The propert finally found our reservation but it was in the wrong name. The hotel refunded half the money to booking but booking refuses to refund the money to me. I have made nearly 20 phone calls with hours on hold, been hung up on, laughed at and cussed at.

There is a reason these booking sites are often cheaper. They bait you in with cheap fares but you need to read the fine print that tells you that once you choose a date, it cannot be changed. I got covid 2 days before my trip to Cancun and I emailed them to see if I could change the date. Not cancel mind you, but change the date so they would still get their money. They threw in some broad reply saying this was not possible. So I contacted the hotel it was booked at and they said it could be changed but that Booking had to make the change.

I began researching hotels in January. I never realized I placed the booking (otherwise I would have cancelled by the deadline) and I never received any email confirming my booking. My booking.com profile has no record of a reservation in January either. In fact, I have trouble reaching Booking.com's customer service because there is no reservation # and pin #, which is required to get through their phone menu options. The only manner in which I can get through to live help is to either hold on the line for 35 minutes while I am continually prompted to enter valid reservation and pin numbers, or to enter a reservation and pin number from a prior booking, which just causes confusion every time I call and speak with a new representative.

Car was not available as reserved and paid in advance. I called their number and was left on hold. Stranded at the airport without a car and had to get help from others. Now they will not refund the money paid in advance for this reservation. Said case is closed and no longer respond. Will never use Booking.com again.

Using Booking is asking for trouble. There was a problem with my reservation. At the reception desk, I was informed that my room was not available because of Booking and the facility communication process. After an hour of waiting, I got the room when I had already reserved another hotel in the city. Later problems with cancellation and Booking mindless fees only completed the picture.

I bought a Spirit ticket in April via Booking.com. The airline canceled my ticket with a full refund. The money was refunded to a 3rd party used by Booking, it's 7 weeks later and gotogate.com refuses to pay me my money. Every time I call to follow up about my money, I get a different excuse. I'm so frustrated. I hope that Booking and gotogate.com goes out of business and stop attempting to steal monies from passengers as myself. Their number is 917-421-7240. They both are scammers so please public report them to the Better Business Bureau and beware.

I just booked a flight from Dominica Republic to Toronto. I put in PUJ and YYZ and it says 1 stop. I am fine with 1 stop and the time so I booked it. Unfortunately, I do not realize that there is change of airport until later on and there is no complimentary shuttle between the 2 airports. I checked other websites and they would not put this booking for people to select. I felt that Booking.com is setting up a trap for people to fall in and they are very irresponsible in this. I called the customer service but they could not change the flight for me. My booking is from 1 point to another point so what they offer should include all transportation from the 2 points. However, I have to find my own transportation and pay for it and this is not acceptable. I would never book with Booking.com as I don't want to be tricked another time.

I purchased a 6 night stay at a hotel in Sunny Isles Beach Florida. On my receipt from Booking.com, it clearly states that included with this room, is breakfast charged at $8.50/person/night. When I tried to have breakfast and asked about this charge, the hotel said that I in fact don't get that. They told me to take it up with Booking.com which I did. I asked them why it states that on my receipt when it is not the case. I basically received no explanation other than "sorry but you don't get that even though it says it on your bill". It's not about the money, just about dealing with a company you can trust. I will never book anything through Booking.com again as I cannot trust anything they say, even if it's in writing.

I will NEVER use this site again. Before you book make sure you are committed to the dates that you choose and to spending your money. Not only is it impossible to get a hold of someone but I know that I was deceived with the reservation that I made. The booking said I could cancel but yet I was charged with no option for a refund or cancellation. Speaking with the hotel clerk I was made to feel like I didn't read or was just plain dumb. Therefore I am left with absolutely no resolution.

I've used Booking.com for a number of years and had grown to count on them. On a recent trip 2 out of 4 hotels did not have the listed features - notably air conditioning. It was May and temperatures were high. Our rooms exceeded 80F. Yes, the hotels had A/C equipment, but it does not operate until June 1. Booking.com makes no differentiation between "having A/C" and "A/C in operation." I contacted Booking.com and they tried to push this off to the properties. Then they stopped responding to my communications. I doubt I will ever use their service again.

Sorry but I urge you to avoid this site at ALL COSTS! Did not receive a confirmation e-mail and tried to contact Booking.com. Well you have to have a confirmation number to get a person or reply via e-mail. Tried for several hours and nothing but a reply to an e-mail directing me to the same customer service site that asks for confirmation number! After several attempts received an e-mail with an International number to call Netherlands! Call the hotel directly and work out a deal with them. I used this service for the first (and last time). Read the reviews so thought I was safe. Unfortunately was not able to make the trip due to illness. Taking this one in the shorts! Again AVOID this service at ALL COSTS!

I got few issues with hotels on a trip related to payment and extra charges. I showed all the proofs, several times, explained, several times. I always get a different person and the process begins all over again and when one follows up, they say they are missing evidences when they have it all. I Have been using their services for years now and never needed them. Now that I do they are just MIA and play dumb so they don't have to lift a finger.

Booked a flight via Booking.com. Couldn't fly because I tested positive for COVID19 pre-departure. Per airline policy it is free to rebook. I called booking.com on the day and was advised to go to the airport to report with the check in counter to avoid a no show. I did that. However, when I rebook they just blame each other and make the rebooking impossible. Basically, they say, "OK the rebooking fee is $5000," while on their website, buying new tickets with the same flights would only cost $3800. I think I can call that cheating.

I've had an issue on two separate occasions where I have booked through booking.com and when I got to the lobby to check in for my hotel reservations I was told that I have to pay again because Booking.com virtual card has declined and the reservation can't be honored. Booking.com got their money immediately when I booked but when I called them for help they told me that they couldn't help me and that will I would have to pay out of pocket and they can refund my card in up to 7 business days which is outrageous. Imagine paying 300 dollars for a room to be told that you can't get in and have to pay 300 again, with only 50 dollars left in the fricken bank. It's frustrating for someone who is already in a bad situation and it's horrible business practice. The resolution that came from this was me sleeping in the car with my 3 year old and my dog. I'm NEVER using this company again.

I pre-paid 4 nights at the Hampton Inn, a Hilton property through Booking.com for over $1000. Their website said then and says now "Free Cancellation, Most Rooms". I had to cancel two weeks ahead of time because of a serious medical emergency. They wouldn't refund any of my $1000+. Since I cancelled, they can also re-rent my room which means they are doubly enriched. This is a scam. My confirmation number was **. To the Hampton Inn's credit, they offered to rebook my reservation in the near future, but because of the medical emergency that may not happen. Lesson learned: book directly through the hotel only and make sure you can cancel.

I booked 2 hotels with them and twice they overcharged me. First in Waynesboro Va. $80 more with Booking.com and in Garden City SC I have to pay $130 more for my 2 little dogs for just one night. I booked these same places w/o them, that’s how I know.

Rate was quoted in Canadian dollars on Booking.com, but we were instead charged in USD, which came out to $60 more CAD than what was quoted. I've been disputing this for over a month with no resolution from either the hotel or booking.com. Won't be reserving through booking.com again moving forward as I feel like this was a full-on bait and switch - I could have booked on Expedia for a similar rate, gotten my points, and just paid for breakfast... but instead got charged way more.

How do I write a review? Deer Lake Lodge in Lake Louise told us to cancel with Booking.com. once we arrived to check in. They said they would give us a full two nights if we paid straight to Deer Lodge because we arrived at 4:30am. Which seemed practical at the time as they were pressing the subject and we just needed to get some shut eye. Come 11am they woke us up and said it was our checkout time or pay another night. In the end we paid double for 7 HRS stay. Not blaming Booking.com. But Booking.com needs to be aware of businesses using them to draw customers in and then charging larger fees once a customer tries to check in.

Went for a short vacation to Honduras. The place Hilamito Lodge does not exist in Tela as I continue is like 3 hours away from highway. The road is horrible. Lost my money as I was not able to drive the car.

I have recently had two unacceptable experiences with Booking.com. I used them to reserve a hotel room and they required prepayment, which I provided. When I got to the hotel they had no record of my prepayment and required me to pay again, which I did. This was in April. It is now almost June and still no refund. When I contact them they respond with an automated response that is clearly meant to placate customers and not solve their concerns. My son use them to purchase airfare back in March. Apparently they hired a third party to handle the booking and never informed my son of the third party or to expect correspondence from them. This third party made one attempt to inform my son that his flight was cancelled that my son never received.

During my trip, I had an issue with booking that needed to be changed. Neither anyone from customer service responded, followed up or took care of it. Even though I had to book another hotel and still no one took care and I am charged without even staying in the hotel. Worst possible customer service.

I used Booking many times.No trouble 'I'm from USA'. I come to visit India. I've been studying this country over 20 years. 'I knew what's here.' I used booking and disregarded a trusted friend local 'and said my site knows better' and I book room 10 minutes before arrival no free cancelation. I knew this 'but there photos were highlighted and air brushed to make it look great. 'I walked in, gave money, he walked me to room which had a video just stuck open bringing a dust storm in 'the. I say, "I can't stay in this." The bedsheets looked so dirty. They have never been cleaned and I couldn't even say a word to him cause there 15 Flies roaming the room. Every time I tried to speak they were in my mouth. I Said, "I want my money and I can't stay here." I was a total 3 minutes. He kept my money and I left.

You really need to be dedicated to find a way to contact them if you want to make a remark or complaint about their services, they are definitely making it hard for users to contact them. You have a problem or question as a client and they only send you to the FAQs.

We have used Booking.com for several years, but I can no longer recommend them. We were quoted a room with a genius discount. The web site gave us the full price for the room and we accepted it. The price we were billed, however, did not include the discount. We contacted customer service - and after being transferred to 3 or 4 representatives - over the course of several hours - we were told that they were under no obligation to honor the quoted price. They also refused to give us an email to contact any company official. It feels like a bait and switch.

I have been dealing with Booking.com for a week now trying to get my flight refund back because the airline changed my flight details and they don't match my travel plans. I was also offered a one time change at no charge from the airline so I chose to cancel and I have been given the runaround by booking.com. They tell me that their refund dept. is working on it and was also told originally that it would take 3 to 5 days. Then was told it would take 24 to 48 hrs. Now I'm being told another 3 to 5 days. All I want back is my refund so I can continue my plans.

I paid extra so I could change my flight. I did make a change, and received a confirmation email saying that the change had been made. When I got to the airport, I discovered that Booking.com had never actually issued the ticket. I called Booking.com, and the person said that the people who issue tickets are on a different team, and that they work very hard. I had to purchase a new ticket at the airport. Later that day I received an email from Booking.com saying they hadn't been able to make the change I'd requested. Afterwards, Booking.com refused to give me a refund or any compensation.

Booking.com online reservation service is easy to use, but what bothers me is its poor security and protection of customer information. I booked a hotel two weeks ago, and today I checked my account and my two-step verification phone number has been changed to an overseas number. I can't change it back to my own phone number even though it still sent me verification codes. I have never seen this kind of poor design of security in any online service I am using. I tried to contact its security or customer service team to alert them, but after spending an hour on its Help, Messaging, and Security sites, I can't contact, speak to, or email to a real person, so I will not use its service any longer just for protecting my private and credit card info. Be aware if you are using any of its online service with your private info.

I am a business traveler, and I am on the road a lot. I use a variety of online services. I had the worst experience calling in BOOKING.COM. Customer Service. That left me shocked at their lack of care or concern about an issue I had, when I had booked a room online at a hotel, and when I arrived. The Hotel did not have the room that I and reserved. It started at a Super 8 Hotel, which I will never use again, in Virginia. I had booked online a single Queen bed, non-smoking Room. When I arrived at the hotel, The Front desk Clerk informed me that they did not have the room that I had booked and told me the only room that they had left was a double Full size Smoking room. I said, "No thank you, I am a nonsmoker and was not going to stay in a smoking room." He said it is the only room that he had left. I told him that again, I was not going to stay in a smoking room. He said I had to because at 6 pm in the evening, it was too late to cancel this room.

I will never use Booking.com again, their customer service is basically non-existent, they just make you contact the hotel you are using directly. It was a lot of hoops to jump through and a lot of wasted explanations all for nothing, no one will refund me the difference in prices. Booking.com guaranteed me a price for 2 rooms in Vancouver, CAN at the Best Western Premier Chateau for $1,978.96 CAD, where they also state "The total price shown is the amount you'll pay the property. Booking.com doesn't charge guests any reservation, administration, or other fees." But I ended up paying $2052.46 CAD, I contacted the hotel and they blamed it on the exchange rate and the "eco fee which is our environmental fee which we charge daily as well". This doesn't match at all with the Booking.com price promise. So don't use Booking.com and don't stay at BW Premier Chateau unless you want to get charged hidden fees.

An agent from Booking.com cancelled all my upcoming reservations because I refused to buy a gift card at Albertson's for $500 and give him the information on it. He works for Booking.com because he managed to cancel all my upcoming reservations. Because he cancelled me I am out of pocket over $800 and with no upcoming hotels. Run and do not look back!!!

The explanation of how to move up in their Genius level or in other words, to start qualifying for the discounts and other benefits is misleading. They say: "Complete 5 stays in 2 years to unlock free lifetime access to travel rewards at participating properties." A "stay" in my language means" "Per Night" they are saying "Per Reservation". This is misleading and just another trick. I could have just booked multiple hotels if I knew this, instead of 15 stays, or in my language, nights. Ok, just going to use Hotels.Com, they are more upfront on their benefits.

I tried to cancel my room a full week before it was scheduled and Manhattan New York City Rooms and Booking.com refused. I'll never book with Booking.com again. I'll never book Manhattan New York City Rooms again. When I called there was lots of noise on the line as though the person was located overseas from the US.

If I can give them zero star that is what they deserved. I booked and paid for a hotel in Dallas, when I got there, the hotel does not know anything about my reservation. Waited for hours and no one was willing to get back to me. When I finally get a hold of a representative, they confirmed that I can book another hotel accommodation and the difference will be paid by Booking.com. I don't trust from the beginning so I ask her to send me a confirmation confirming our conversation before I book the new hotel and confirmed that the hotel will be acceptable to booking.com before I book it as it is about $200.00 more than my original hotel accommodation. Got all the written proof and they still came back telling me the difference they are willing to pay is $24.62 from Julie ** (customer service). What a joke! DON'T BOOK ANY TRIPS WITH THEM, THEY ARE ALL LIES AND NOTHING BUT LIES.

They talk very nice with you, long phrases, but the problem remains unsolved. They don't send invoices when requested despite blocking the money before staying. Booking.com is a service for photos and general reviews about a specific location but don't book your stay with them, try the property directly. Even if you have a problem with the location money return is after a month more or less.

I booked a hotel through Booking.com and after a day tried cancelling the reservation. Booking.com said that it was a third party vendor, so they could not provide a refund and that the third party would have to refund this for me. The third party hotel then said booking.com paid them, so went back to booking.com asking for some help. They continued to say they cannot refund, the hotel will have to. The hotel then sent me proof that booking.com canceled this reservation on us, however booking.com confirmed our reservation was still in tact.

Booking.com has the worst customer service. A representative made a mistake and they are making me (the customer) pay the price. The representatives are like machines, they repeat the same thing over and over with no logic. They are completely useless. Booking.com doesn’t care about their customers.

I was looking for hotels in Holbrook, Arizona and “The Holbrooke” came up (I live nowhere in the west coast of the country, so I didn’t even realize there was an E at the end, it was just a close city to where we were driving at the time) so I booked it and it turned out to be a hotel in California. I immediately called customer service and they advised me to call the hotel. I called the hotel, explained the situation, and they agreed to cancel my reservation without charging me. They emailed Booking.com customer service and I was told to wait up to two weeks for a refund. I’ve now had to call back twice and have been informed that the email said “they agreed to cancel, but they didn’t specify if it was free of charge.”

I will try to condense this in the most clear way possible. On April 11th, I booked a trip to Maine for a few nights through booking.com for $455. An hour later I upgraded said room for another $65 using a different payment method. Then a few hours later I had to cancel the entire thing. Luckily from the start I had free cancellation on the reservation! Great, right? WRONG.

I booked a hotel through Booking.com in Abbotsford, BC. The booking was for one night and from all accounts the pricing was $168.30 and cancelation cost was $193.55. When I arrived to check into my hotel after a long day of travel I was charged $193.55, after reaching out to Booking.com I was told that the price was excluding taxes. They contacted the hotel who were equally confused by the pricing that was stated on the app as well as in the confirmation email. After bringing it to the attention of the agent at Booking.com they tried to cancel my reservation after I was already checked in. They have tried to mislead me into taking a credit for another pricing issue that was agreed upon prior as compensation for this pricing issue. Negative stars if I could. Go with anyone else to make reservations.

I made a reservation through this site and unfortunately had to change the dates I had booked. Their customer service team told me that this was not possible and that no details of the reservation were allowed to be changed despite the instructions for changing dates on their website. No explanation was offered. I would understand if there was a charge to make a change, but now I am out the money they collected for a booking I cannot use. Lousy service. They should be very ashamed.

In April I booked a hotel room with Booking.com on my phone app. The stay was for July and I was able to cancel my hotel room without charges until July 2022. I noticed on my credit card bill a $1,960.60 charge on my card? After cancelling my hotel room I should have not been charged anything? Booking.com fraudulently charged my card and now I have been trying to get the charge reversed. It is an error that was made by them not the hotel at all. I sent them my information that it was charged wrong but yet did nothing about it. This site is charging me without a confirmation of staying. I have a confirmation that I cancelled the hotel yet I am still being billed. So frustrated. Please think twice about using the site for booking hotel rooms. They are stealing money from people.

I had the worst experience of my life with a hotel booking in Gatlinburg, Tennessee. Though I booked a week, it was so bad that I couldn't stay more than one night. Booking.com did cancel, billing me for 2 nights. When I came home to post a review, I learned that because it is classified as a cancellation, they won't allow the hotel to be review on their own website. And though I sent them dozens of terrifying pictures, the photo on their website continues to be a beautiful pool that IS NOT OPEN. And believe it or not, there was no water during the day between 8:30am and 5:30pm.