Booking.com Reviews

Our return flight was cancelled by the airlines. I called Booking.com for assistance in rebooking but was told they could not help. I contacted carrier and they issued a refund to Booking.com. I only got a portion of this refund from Booking.com and had to rebook another flight (using Expedia!) for over twice as much. Also, the flight information they texted for the outgoing flight is not correct. It is a good thing I checked with the Airlines or we would have missed this flight. Booking.com's customer service is all foreign and hard to understand. I will never use them again and caution all to not use them.

We were attending an event at Wembley. A massive treat for our family. I booked an apartment One Apartment (still available on their website to date) through this company. Paid £95. I then received email booking confirmation. Second email with terms and conditions advising that a security deposit needed to be paid in cash at the property upon arrival. I then received a third email same heading, same email address stating that due to covid the security deposit needed to be transferred as no cash could be accepted.

I booked a ticket for my father to travel from India to USA and later realized that his passport is expiring within 6 months of travel date. All of this happened within 12 hours of booking the ticket, when I called the customer service for cancellation I was told that the date changed from Jun 3rd to Jun 4th so they are charging 25% of ticket price as cancellation fee, I live in east coast of USA and time of booking is 12:45 PM EDT and time of cancellation is 9:11 PM EDT which was within 9 hours of booking. Even travel date was June 14th which is more than 7 days from the date of booking. Nowhere during the booking process it asked for passport details, no cancellation policy details but I was charged $465 of hard earned money as cancellation fee. The customer service associate was not able to provide the cancellation policy and dropped me an email saying $465 will be charged. I have email correspondence on booking and cancellation timings.

Prices are not better most of the time, compare with other sites and even call the hotel itself. Their loyalty programme is not honored by the hotels. They have Genius levels 1, 2 and 3 and it's supposed to give you discounts, early check ins and upgrades. I am Genius level 3. Never had an upgrade or a better price. I logged in from another account that was new and got a better price than my Genius level 3 account and in this case and many other times, I called the hotel directly and got a better price or equal to. Not one hotel honored the early check in. Hope this helps.

Where is my money??? No payout for my rentals after 12 days!! They are hanging up on all my calls without speaking to me. So unprofessional. But where is my money?? This "company" does not have an escalation team and uses a 3rd party company called Stripe to handle payments... but there is no way to get in touch with them. It states on their website in their Terms Agreement that they do not charge a commission on extra fees and surcharges. Additionally, I was told by a representative, which another representative later confirmed, that they do not charge commission on cleaning fees. So, I set my cleaning fees accordingly. As shown on my reservations page, they are taking commission out of my cleaning fee... even though I can't prove it because I HAVE NOT BEEN PAID!!!! There is no clear information on commissions on their web page... which just shows their scam of HIDDEN FEES AND DECEPTIVE BUSINESS PRACTICES.

Booking.com allowed a confirmed booking I had at Countryside Annexe in Pulborough UK to be canceled because the owner saw they could get more money for the days I booked. After booking this, I canceled a backup reservation at another hotel because of my faith that this booking was absolutely confirmed, but when I tried to re-book the backup hotel after Booking.com allowed this cancellation the rates had doubled at the backup. Due to a huge event in the area there is now nothing left to book that isn't double or triple the amounts normally charged. This is the type behavior that should be punished by not allowing hotels and B&Bs to relist with Booking.com again. I will try hard not to use Booking.com again if I can help it.

When I reserved at Extended SA hotel in Denver on 5/13-14/22 through Booking.com, the Booking.com informed me that my BOA credit company rejected to pay, because the hotel name was TRI Booking.com in Amsterdam in Netherland instead of ESA in Denver. I reserved Magnuson hotel through the Booking.com with non refundable rate because of checking in next day. Later Booking.com confirmed ESA was booked eventually with double booking on same day and charged on the credit card.

Traveler beware!!! Booking.com does not provide good customer service or support to customers. Have been blatantly and fraudulently ripped off by one of their listed hotels. I booked what I believed was a hotel through booking.com, but it turned to be barely even a “bed and breakfast” that presents themselves on the internet as a high rise full service hotel with numerous amenities that simply do not exist. In actuality they turned out to be a substandard house in a dilapidating urban neighborhood. It is evident that they are just a scam designed to deceive the public and rip off unsuspecting travelers who are seeking last minute accommodations. Reading other reviews, I learned that many travelers have been ripped off by this particular hotel/spare room In a dilapidated house.

I am a physically disabled adult on a limited income. I booked a hotel on the wrong part of a large city. I cancelled within a few minutes. I was charged the entire amount for a cancellation fee. I tried contacting customer service two separate times and have never heard anything from them. I will never use them and make sure to tell everyone I know the despicable treatment I received from this company.

Short version: This company is dishonest and does NOT honor the agreement, in multiple ways. They cost me over $200. DO NOT BOOK WITH THIS COMPANY. They charged me incorrectly and then refused to fix it, forcing me to cancel my reservation right before my trip. I have to wait 2 weeks for a refund. I booked a hotel a month in advance for a wedding I am attending in a small tourist town. The agreement said I could cancel or change reservation for free until the day before check-in. 5 days before the trip, I get a notice that said I would be charged at 5 pm that day.

Really bad experience with the customer service and everyone in my family and friend circle has now discontinued using these guys. They first sold us and overbooked hotel and when we landed there at 9 pm with a pregnant wife, I was told that there is no availability. Later they offered us to book on another property that was 15 miles away. I found that property and the location unsafe. They later agreed to offer accommodation on another property close by and absorb the additional cost when we submit the receipt. We paid $300 extra for the new hotel and were under impression that we would be compensated by these guys. It was almost 11 in the night by the time we could get done with the phone call with Booking.com and check into the hotel. However, I was declined any payment later by them and they denied any such phone call. Total cheating,

Used Booking to book two rooms in SLC UT on March 5, 2022. Got stuck in a snowstorm and didn’t think we would make it, so we called to see if we could switch dates. Booking said they could not reach hotel. We called the hotel and they said they did not have a reservation for us. Spent over two hours on the phone with booking, with no resolution. The propert finally found our reservation but it was in the wrong name. The hotel refunded half the money to booking but booking refuses to refund the money to me. I have made nearly 20 phone calls with hours on hold, been hung up on, laughed at and cussed at.

There is a reason these booking sites are often cheaper. They bait you in with cheap fares but you need to read the fine print that tells you that once you choose a date, it cannot be changed. I got covid 2 days before my trip to Cancun and I emailed them to see if I could change the date. Not cancel mind you, but change the date so they would still get their money. They threw in some broad reply saying this was not possible. So I contacted the hotel it was booked at and they said it could be changed but that Booking had to make the change.

I began researching hotels in January. I never realized I placed the booking (otherwise I would have cancelled by the deadline) and I never received any email confirming my booking. My booking.com profile has no record of a reservation in January either. In fact, I have trouble reaching Booking.com's customer service because there is no reservation # and pin #, which is required to get through their phone menu options. The only manner in which I can get through to live help is to either hold on the line for 35 minutes while I am continually prompted to enter valid reservation and pin numbers, or to enter a reservation and pin number from a prior booking, which just causes confusion every time I call and speak with a new representative.

Car was not available as reserved and paid in advance. I called their number and was left on hold. Stranded at the airport without a car and had to get help from others. Now they will not refund the money paid in advance for this reservation. Said case is closed and no longer respond. Will never use Booking.com again.

Using Booking is asking for trouble. There was a problem with my reservation. At the reception desk, I was informed that my room was not available because of Booking and the facility communication process. After an hour of waiting, I got the room when I had already reserved another hotel in the city. Later problems with cancellation and Booking mindless fees only completed the picture.

I bought a Spirit ticket in April via Booking.com. The airline canceled my ticket with a full refund. The money was refunded to a 3rd party used by Booking, it's 7 weeks later and gotogate.com refuses to pay me my money. Every time I call to follow up about my money, I get a different excuse. I'm so frustrated. I hope that Booking and gotogate.com goes out of business and stop attempting to steal monies from passengers as myself. Their number is 917-421-7240. They both are scammers so please public report them to the Better Business Bureau and beware.

I just booked a flight from Dominica Republic to Toronto. I put in PUJ and YYZ and it says 1 stop. I am fine with 1 stop and the time so I booked it. Unfortunately, I do not realize that there is change of airport until later on and there is no complimentary shuttle between the 2 airports. I checked other websites and they would not put this booking for people to select. I felt that Booking.com is setting up a trap for people to fall in and they are very irresponsible in this. I called the customer service but they could not change the flight for me. My booking is from 1 point to another point so what they offer should include all transportation from the 2 points. However, I have to find my own transportation and pay for it and this is not acceptable. I would never book with Booking.com as I don't want to be tricked another time.

I purchased a 6 night stay at a hotel in Sunny Isles Beach Florida. On my receipt from Booking.com, it clearly states that included with this room, is breakfast charged at $8.50/person/night. When I tried to have breakfast and asked about this charge, the hotel said that I in fact don't get that. They told me to take it up with Booking.com which I did. I asked them why it states that on my receipt when it is not the case. I basically received no explanation other than "sorry but you don't get that even though it says it on your bill". It's not about the money, just about dealing with a company you can trust. I will never book anything through Booking.com again as I cannot trust anything they say, even if it's in writing.

I will NEVER use this site again. Before you book make sure you are committed to the dates that you choose and to spending your money. Not only is it impossible to get a hold of someone but I know that I was deceived with the reservation that I made. The booking said I could cancel but yet I was charged with no option for a refund or cancellation. Speaking with the hotel clerk I was made to feel like I didn't read or was just plain dumb. Therefore I am left with absolutely no resolution.

I've used Booking.com for a number of years and had grown to count on them. On a recent trip 2 out of 4 hotels did not have the listed features - notably air conditioning. It was May and temperatures were high. Our rooms exceeded 80F. Yes, the hotels had A/C equipment, but it does not operate until June 1. Booking.com makes no differentiation between "having A/C" and "A/C in operation." I contacted Booking.com and they tried to push this off to the properties. Then they stopped responding to my communications. I doubt I will ever use their service again.

Sorry but I urge you to avoid this site at ALL COSTS! Did not receive a confirmation e-mail and tried to contact Booking.com. Well you have to have a confirmation number to get a person or reply via e-mail. Tried for several hours and nothing but a reply to an e-mail directing me to the same customer service site that asks for confirmation number! After several attempts received an e-mail with an International number to call Netherlands! Call the hotel directly and work out a deal with them. I used this service for the first (and last time). Read the reviews so thought I was safe. Unfortunately was not able to make the trip due to illness. Taking this one in the shorts! Again AVOID this service at ALL COSTS!

I got few issues with hotels on a trip related to payment and extra charges. I showed all the proofs, several times, explained, several times. I always get a different person and the process begins all over again and when one follows up, they say they are missing evidences when they have it all. I Have been using their services for years now and never needed them. Now that I do they are just MIA and play dumb so they don't have to lift a finger.

Booked a flight via Booking.com. Couldn't fly because I tested positive for COVID19 pre-departure. Per airline policy it is free to rebook. I called booking.com on the day and was advised to go to the airport to report with the check in counter to avoid a no show. I did that. However, when I rebook they just blame each other and make the rebooking impossible. Basically, they say, "OK the rebooking fee is $5000," while on their website, buying new tickets with the same flights would only cost $3800. I think I can call that cheating.

I've had an issue on two separate occasions where I have booked through booking.com and when I got to the lobby to check in for my hotel reservations I was told that I have to pay again because Booking.com virtual card has declined and the reservation can't be honored. Booking.com got their money immediately when I booked but when I called them for help they told me that they couldn't help me and that will I would have to pay out of pocket and they can refund my card in up to 7 business days which is outrageous. Imagine paying 300 dollars for a room to be told that you can't get in and have to pay 300 again, with only 50 dollars left in the fricken bank. It's frustrating for someone who is already in a bad situation and it's horrible business practice. The resolution that came from this was me sleeping in the car with my 3 year old and my dog. I'm NEVER using this company again.

I pre-paid 4 nights at the Hampton Inn, a Hilton property through Booking.com for over $1000. Their website said then and says now "Free Cancellation, Most Rooms". I had to cancel two weeks ahead of time because of a serious medical emergency. They wouldn't refund any of my $1000+. Since I cancelled, they can also re-rent my room which means they are doubly enriched. This is a scam. My confirmation number was **. To the Hampton Inn's credit, they offered to rebook my reservation in the near future, but because of the medical emergency that may not happen. Lesson learned: book directly through the hotel only and make sure you can cancel.

I booked 2 hotels with them and twice they overcharged me. First in Waynesboro Va. $80 more with Booking.com and in Garden City SC I have to pay $130 more for my 2 little dogs for just one night. I booked these same places w/o them, that’s how I know.

Rate was quoted in Canadian dollars on Booking.com, but we were instead charged in USD, which came out to $60 more CAD than what was quoted. I've been disputing this for over a month with no resolution from either the hotel or booking.com. Won't be reserving through booking.com again moving forward as I feel like this was a full-on bait and switch - I could have booked on Expedia for a similar rate, gotten my points, and just paid for breakfast... but instead got charged way more.

How do I write a review? Deer Lake Lodge in Lake Louise told us to cancel with Booking.com. once we arrived to check in. They said they would give us a full two nights if we paid straight to Deer Lodge because we arrived at 4:30am. Which seemed practical at the time as they were pressing the subject and we just needed to get some shut eye. Come 11am they woke us up and said it was our checkout time or pay another night. In the end we paid double for 7 HRS stay. Not blaming Booking.com. But Booking.com needs to be aware of businesses using them to draw customers in and then charging larger fees once a customer tries to check in.

Went for a short vacation to Honduras. The place Hilamito Lodge does not exist in Tela as I continue is like 3 hours away from highway. The road is horrible. Lost my money as I was not able to drive the car.

I have recently had two unacceptable experiences with Booking.com. I used them to reserve a hotel room and they required prepayment, which I provided. When I got to the hotel they had no record of my prepayment and required me to pay again, which I did. This was in April. It is now almost June and still no refund. When I contact them they respond with an automated response that is clearly meant to placate customers and not solve their concerns. My son use them to purchase airfare back in March. Apparently they hired a third party to handle the booking and never informed my son of the third party or to expect correspondence from them. This third party made one attempt to inform my son that his flight was cancelled that my son never received.

During my trip, I had an issue with booking that needed to be changed. Neither anyone from customer service responded, followed up or took care of it. Even though I had to book another hotel and still no one took care and I am charged without even staying in the hotel. Worst possible customer service.

I used Booking many times.No trouble 'I'm from USA'. I come to visit India. I've been studying this country over 20 years. 'I knew what's here.' I used booking and disregarded a trusted friend local 'and said my site knows better' and I book room 10 minutes before arrival no free cancelation. I knew this 'but there photos were highlighted and air brushed to make it look great. 'I walked in, gave money, he walked me to room which had a video just stuck open bringing a dust storm in 'the. I say, "I can't stay in this." The bedsheets looked so dirty. They have never been cleaned and I couldn't even say a word to him cause there 15 Flies roaming the room. Every time I tried to speak they were in my mouth. I Said, "I want my money and I can't stay here." I was a total 3 minutes. He kept my money and I left.

You really need to be dedicated to find a way to contact them if you want to make a remark or complaint about their services, they are definitely making it hard for users to contact them. You have a problem or question as a client and they only send you to the FAQs.

We have used Booking.com for several years, but I can no longer recommend them. We were quoted a room with a genius discount. The web site gave us the full price for the room and we accepted it. The price we were billed, however, did not include the discount. We contacted customer service - and after being transferred to 3 or 4 representatives - over the course of several hours - we were told that they were under no obligation to honor the quoted price. They also refused to give us an email to contact any company official. It feels like a bait and switch.

I have been dealing with Booking.com for a week now trying to get my flight refund back because the airline changed my flight details and they don't match my travel plans. I was also offered a one time change at no charge from the airline so I chose to cancel and I have been given the runaround by booking.com. They tell me that their refund dept. is working on it and was also told originally that it would take 3 to 5 days. Then was told it would take 24 to 48 hrs. Now I'm being told another 3 to 5 days. All I want back is my refund so I can continue my plans.

I paid extra so I could change my flight. I did make a change, and received a confirmation email saying that the change had been made. When I got to the airport, I discovered that Booking.com had never actually issued the ticket. I called Booking.com, and the person said that the people who issue tickets are on a different team, and that they work very hard. I had to purchase a new ticket at the airport. Later that day I received an email from Booking.com saying they hadn't been able to make the change I'd requested. Afterwards, Booking.com refused to give me a refund or any compensation.

Booking.com online reservation service is easy to use, but what bothers me is its poor security and protection of customer information. I booked a hotel two weeks ago, and today I checked my account and my two-step verification phone number has been changed to an overseas number. I can't change it back to my own phone number even though it still sent me verification codes. I have never seen this kind of poor design of security in any online service I am using. I tried to contact its security or customer service team to alert them, but after spending an hour on its Help, Messaging, and Security sites, I can't contact, speak to, or email to a real person, so I will not use its service any longer just for protecting my private and credit card info. Be aware if you are using any of its online service with your private info.

I am a business traveler, and I am on the road a lot. I use a variety of online services. I had the worst experience calling in BOOKING.COM. Customer Service. That left me shocked at their lack of care or concern about an issue I had, when I had booked a room online at a hotel, and when I arrived. The Hotel did not have the room that I and reserved. It started at a Super 8 Hotel, which I will never use again, in Virginia. I had booked online a single Queen bed, non-smoking Room. When I arrived at the hotel, The Front desk Clerk informed me that they did not have the room that I had booked and told me the only room that they had left was a double Full size Smoking room. I said, "No thank you, I am a nonsmoker and was not going to stay in a smoking room." He said it is the only room that he had left. I told him that again, I was not going to stay in a smoking room. He said I had to because at 6 pm in the evening, it was too late to cancel this room.

I will never use Booking.com again, their customer service is basically non-existent, they just make you contact the hotel you are using directly. It was a lot of hoops to jump through and a lot of wasted explanations all for nothing, no one will refund me the difference in prices. Booking.com guaranteed me a price for 2 rooms in Vancouver, CAN at the Best Western Premier Chateau for $1,978.96 CAD, where they also state "The total price shown is the amount you'll pay the property. Booking.com doesn't charge guests any reservation, administration, or other fees." But I ended up paying $2052.46 CAD, I contacted the hotel and they blamed it on the exchange rate and the "eco fee which is our environmental fee which we charge daily as well". This doesn't match at all with the Booking.com price promise. So don't use Booking.com and don't stay at BW Premier Chateau unless you want to get charged hidden fees.

An agent from Booking.com cancelled all my upcoming reservations because I refused to buy a gift card at Albertson's for $500 and give him the information on it. He works for Booking.com because he managed to cancel all my upcoming reservations. Because he cancelled me I am out of pocket over $800 and with no upcoming hotels. Run and do not look back!!!

The explanation of how to move up in their Genius level or in other words, to start qualifying for the discounts and other benefits is misleading. They say: "Complete 5 stays in 2 years to unlock free lifetime access to travel rewards at participating properties." A "stay" in my language means" "Per Night" they are saying "Per Reservation". This is misleading and just another trick. I could have just booked multiple hotels if I knew this, instead of 15 stays, or in my language, nights. Ok, just going to use Hotels.Com, they are more upfront on their benefits.

I tried to cancel my room a full week before it was scheduled and Manhattan New York City Rooms and Booking.com refused. I'll never book with Booking.com again. I'll never book Manhattan New York City Rooms again. When I called there was lots of noise on the line as though the person was located overseas from the US.

If I can give them zero star that is what they deserved. I booked and paid for a hotel in Dallas, when I got there, the hotel does not know anything about my reservation. Waited for hours and no one was willing to get back to me. When I finally get a hold of a representative, they confirmed that I can book another hotel accommodation and the difference will be paid by Booking.com. I don't trust from the beginning so I ask her to send me a confirmation confirming our conversation before I book the new hotel and confirmed that the hotel will be acceptable to booking.com before I book it as it is about $200.00 more than my original hotel accommodation. Got all the written proof and they still came back telling me the difference they are willing to pay is $24.62 from Julie ** (customer service). What a joke! DON'T BOOK ANY TRIPS WITH THEM, THEY ARE ALL LIES AND NOTHING BUT LIES.

They talk very nice with you, long phrases, but the problem remains unsolved. They don't send invoices when requested despite blocking the money before staying. Booking.com is a service for photos and general reviews about a specific location but don't book your stay with them, try the property directly. Even if you have a problem with the location money return is after a month more or less.

I booked a hotel through Booking.com and after a day tried cancelling the reservation. Booking.com said that it was a third party vendor, so they could not provide a refund and that the third party would have to refund this for me. The third party hotel then said booking.com paid them, so went back to booking.com asking for some help. They continued to say they cannot refund, the hotel will have to. The hotel then sent me proof that booking.com canceled this reservation on us, however booking.com confirmed our reservation was still in tact.

Booking.com has the worst customer service. A representative made a mistake and they are making me (the customer) pay the price. The representatives are like machines, they repeat the same thing over and over with no logic. They are completely useless. Booking.com doesn’t care about their customers.

I was looking for hotels in Holbrook, Arizona and “The Holbrooke” came up (I live nowhere in the west coast of the country, so I didn’t even realize there was an E at the end, it was just a close city to where we were driving at the time) so I booked it and it turned out to be a hotel in California. I immediately called customer service and they advised me to call the hotel. I called the hotel, explained the situation, and they agreed to cancel my reservation without charging me. They emailed Booking.com customer service and I was told to wait up to two weeks for a refund. I’ve now had to call back twice and have been informed that the email said “they agreed to cancel, but they didn’t specify if it was free of charge.”

I will try to condense this in the most clear way possible. On April 11th, I booked a trip to Maine for a few nights through booking.com for $455. An hour later I upgraded said room for another $65 using a different payment method. Then a few hours later I had to cancel the entire thing. Luckily from the start I had free cancellation on the reservation! Great, right? WRONG.

I booked a hotel through Booking.com in Abbotsford, BC. The booking was for one night and from all accounts the pricing was $168.30 and cancelation cost was $193.55. When I arrived to check into my hotel after a long day of travel I was charged $193.55, after reaching out to Booking.com I was told that the price was excluding taxes. They contacted the hotel who were equally confused by the pricing that was stated on the app as well as in the confirmation email. After bringing it to the attention of the agent at Booking.com they tried to cancel my reservation after I was already checked in. They have tried to mislead me into taking a credit for another pricing issue that was agreed upon prior as compensation for this pricing issue. Negative stars if I could. Go with anyone else to make reservations.

I made a reservation through this site and unfortunately had to change the dates I had booked. Their customer service team told me that this was not possible and that no details of the reservation were allowed to be changed despite the instructions for changing dates on their website. No explanation was offered. I would understand if there was a charge to make a change, but now I am out the money they collected for a booking I cannot use. Lousy service. They should be very ashamed.

In April I booked a hotel room with Booking.com on my phone app. The stay was for July and I was able to cancel my hotel room without charges until July 2022. I noticed on my credit card bill a $1,960.60 charge on my card? After cancelling my hotel room I should have not been charged anything? Booking.com fraudulently charged my card and now I have been trying to get the charge reversed. It is an error that was made by them not the hotel at all. I sent them my information that it was charged wrong but yet did nothing about it. This site is charging me without a confirmation of staying. I have a confirmation that I cancelled the hotel yet I am still being billed. So frustrated. Please think twice about using the site for booking hotel rooms. They are stealing money from people.

I had the worst experience of my life with a hotel booking in Gatlinburg, Tennessee. Though I booked a week, it was so bad that I couldn't stay more than one night. Booking.com did cancel, billing me for 2 nights. When I came home to post a review, I learned that because it is classified as a cancellation, they won't allow the hotel to be review on their own website. And though I sent them dozens of terrifying pictures, the photo on their website continues to be a beautiful pool that IS NOT OPEN. And believe it or not, there was no water during the day between 8:30am and 5:30pm.

I am so upset with this company first of all my flight was canceled the day before I was headed to go home. I had to find a new flight with a whole other airline. I called and requested my refund. Then a refund was sent to Booking.com on the 15th. They have yet to send me my money. Every time I called you they tell me I have to wait. They can’t give me a definite time. I request a supervisor call the supervisor call means absolutely nothing because they have no information for me.

I had booked a hotel through booking.com, and was to be charged a month before arrival. Our plans changed, and I need to add a night to our stay. The change was made through chat and I was pleased with the positive response. I then received a confirmation which indicated that I was charged twice for the additional night. I sent a message, with no reply. In checking my credit card charges, I found that I had been charged four times for that night. Back on the chat, and after a couple of tries, and asking the hotel to intervene, I was assured I would be reimbursed, within 12 days… I checked my credit card statement a few days later, and rather than be reimbursed I was charged an additional three nights! Again!

I booked a room for my graduation trip about 2 months in advance. I realized I accidentally booked 2 rooms and immediately went to cancel one room. They had advertised free cancellations and no prepayment so I wasn't too worried about it. The next day I am looking over my credit card statement and notice that I got charged for the room? I call Booking.com and they tell me to call the hotel as they do not handle refunds. I call the hotel and they tell me the manager is not there so I then message them from the booking.com app. The hotel responds and tells me that booking.com is responsible for the refund. So again I call and talk to a rep that speaks broken English and she tells me the best she can do is give me a 50 dollar credit? I decline because the room was 157 dollars and was advertised as free cancellations. She refuses to issue me a full refund so I then go to dispute the charge on my card.

We made a reservation for our trip a month before our vacation through Booking.com and canceled the booking through booking.com a week after we booked and booking.com kept our money and still haven’t refunded our money back! They keep lying saying the hotel has to refund the money and the hotel keeps saying booking.com has to refund the money! They are liars and I have reported them to the BBB and they are being sued! I had enough of their **! And I will never book through them ever again!!! We was scammed by them and my lawyer has all their information and putting a lawsuit against them!

Very unprofessional. I cancelled over a month in advance and never got my refund. I had to call and do a dispute. If I would have never said anything they would have taken almost $500. Worst experience ever! Everywhere I can leave a review I will let it be known how unprofessional and unorganized Booking.com is, telling me different dates I will be refunded then call on the date they need proof from my bank where they could see it was taken out. It was just some not thinking going on, and asking the same over and over made no sense. Thank god we got the best Airbnb which was professional and on top of business and our refund after our bank dispute and sending proof they could already see.

The hotel was disgusting so I could not stay. I asked for a refund but I have not been able to get a refund. It's like, call this person, they are like, call the hotel, straight runaround. I ended up having to pay out of packet to get another room at a higher rate and last minute. I would not use this service, there are other services similar to this company. Try your luck somewhere else. This is my honest opinion.

I made a reservation through Booking.com. Realized within an hour of the dates were wrong. Try to change it. Booking.com stated that they were unable to get a hold of the property. That was a lie. I got a hold of them that night. 2 months later still unable to change my reservation with the same excuse. Unable to get a hold of the property. I called them today. They answered and told me their availability.

Booked a hotel through the site, got to the hotel and was disgusted by the hotel. So we were offered a refund and Booking.com decided not to do so. Every time I call I get put on hold then they hang up. Horrible customer service

A couple friends and myself stayed in the Casablanca Deluxe Suites Resort in Miami, FL earlier this month and were utterly disgusted. The design of the room was stuck in the 1950s. It looked like they had taken a studio apartment and converted it into a 1 bedroom hotel room with a closet and bathroom. The kitchen was tiny and the bathroom was old and mildewy. There was grime in all of the grout Of the tile and in every crevice of the bathroom. There were also rust spots that looked like they may have been blood at 1 point. The ventilation in the bathroom was non-existent which is probably why it looked the way it did. The only good thing that room had going for it were the beds.

On Booking.com, I booked several flights out of where I thought was, Springfield, IL which actually turned out to be Springfield, MO. Booking.com refused to help me change the origin or even credit me for this error. Nowhere on the itinerary or booking details stated Springfield, MO or IL for that matter. It just said Springfield. I lost several thousand in air fare with no explanation from Customer Service, they would just hang up on me. On one of the flights I even bought insurance. DO NOT USE BOOKING.COM. They have zero compassion and even less as customer service.

I have paid reservation to DC and once I get to that hotel the front desk said I have cancelled because was overbooked. Now, nobody is taking any responsibilities to give me my refund back! Unbelievable how the Booking.com and hotel itself hold the responsibilities to verify if I checked in or not! Both sides have explanation which from the hotel side is they did not get money, and from Booking side that hotel never answer the phone call or responded to any emails! We live in ** irresponsible country and now we on our own to hire a layer to deal with that!

Booking.com almost cost me $2k due to no customer service. It's one of those sites that you have to keep clicking on links to try to find customer service number, and the links just take you back to the same no info pages. Basically, I reserved a hotel in Greece, but the email address was off a letter. It was not listed on my Dashboard and I was not getting the notifications. The only reason I knew it was open was because a hotel rep contacted me on What's App. It was past the time where 50% of the amount was due. I tried looking for a customer service number to assist with resolution, tried emailing asking for reply/call back. I got nothing. I was on the hook for two reservations due to a typo. This kind of platform needs a customer service line and contingency plan to assist customers with no visibility to possible errors. I will no longer use this website due to poor customer service.

I spent one night at a hotel booked on their site. I originally was supposed to stay 2 days and I checked out early. They refuse to give me money back that the hotel refunded them on my behalf. Beware!!!

We had reservations and conformation for for overnight stay. We were not in the hotel system as having reservations. Booking.com gave us the run around for 1hr, 45 minutes, kept putting us on hold, over and over. Plus, caught representative in a lie, lying on the hotel clerk, will on speaker, with clerk listening to conversation. We asked to speak with their supervisor on duty but Booking.com person said a supervisor wasn't on duty....lol.. another lie. Never will use them again.

I went on Booking.com and made a hotel reservation, it clearly stated "free cancelation up to a day before arrival and payment made on site". It was all a lie, my card was charged, when I tried to cancel 15 days before arrival Booking.com wouldn't let me, spoke to 7 agents because they kept hanging up on me after having me on hold for over 35 minutes each time, they wouldn't even let me speak with a supervisor. Very unprofessional and fraudulent. I even sent screenshots from the website clearly stating the free cancelation policy. Never again! It was a complete nightmare! Beware of Booking.com! You will regret using their service.

Worst service. With no reason they canceled our reservation today in NY, just a couple hours before we got into the city. We were travelling and then we read the message. We went to the hotel and they charged us twice the price we booked months in advance, unfortunately we had to pay because is late at night we don’t know anyone in the city. Our only option was staying on the street… But we have no money even for stay the rest of the weekend. The only answer from Booking is, "Sorry not our fault." NEVER EVER AGAIN we will use or recommend this nasty page.

I have now had 2 major issues with Booking.com. The first was on a 1500 mile trip I need to change my reservation and they wouldn't let me and said I would still be charged. So we went out of our way to get to the booked hotel only to find out our Booking.com reservation had been lost. Then a week later I get an email saying we never showed up and was charged. I decided to give them another chance and again was ** by them. This time the amount I was quoted was not the amount I was charged and a month later I am still trying to get resolve. They don't respond or communicate at all when there are issues.

Booked accommodation through Booking.com 5 months in advance for a stay in Melbourne over F1 weekend. 2 weeks in advance the property was reconfirmed via email and paid for ($1,280). A few days later I tried to organise (ahead of time) a check-in/key collection point (as I had read reviews that this was an issue with this property). 2 days later I received a text from the property saying that the booking will be cancelled - no reason given. I then contacted the property who (after some time) said that the current guest contracted covid and they had no option but to allow them to stay (this is now 7 days prior to check in date).

Booking.com takes no responsibility about property they rent. They don't help you at questions about money return, about quality of accommodation. Also they erase bad comments about accommodations in their page. So you cannot trust the review score about properties. It doesn't show reality.

Booking.com is a platform that takes no responsibility for the accommodations that it advertises. They allow fraudulent accommodations and people to advertise on their platform, take your money, and then offer absolutely zero assistance in rectifying the situation- nor do they take action on the criminals that are using their platform. It is disgusting, and I do not recommend risking your money with this company.

I would not even give this company one star. Do not book with them. We booked a two bedroom apartment in Boston over 7 months ago and have paid the money in full. We are due to fly out to Boston on Thursday this week as my daughter is running the marathon. However we have just been told that the apartment is now cancelled! It is obviously a really peak booking period and the equivalent apartment is now almost three times as much money. Booking.com have offered an apartment to us that is over 17 miles away from the original and will involve huge expense and time in terms of getting to where we need to be. This is all they will do in compensation! Plus the most they will offer in a refund is an extra £200 which will not in any way cover the extra £1500 we would need to rebook a similar apartment.

After requested to cancel reservation, got a confirmation email from Booking.com that the request of cancellation email was sent to Hampton Inn, property for cancellation fee waived and information to call property to follow up with question. I called the property and spoke to two different front desk manager and they both said the reservation has been cancelled and there is no cancellation fee is charged because it was done early enough. However, Booking.com claims that I didn't receive an email confirmation from the property so I can't provide refund for the reservation even after Booking.com customer service staff have spoken with the property's managers of their waiving cancellation fee. And I keep received emails from Booking.com that my reservation is still active and cancellation fee will be charged.

Booking.com has partnered with a third party to offer customers a cheap option when booking at specific hotels. The problem is the rates are non-refundable. We all know what non-refundable means however for bookings made on their website not with the third party (you need to read the fine print as to what is or isn't being booked by a third party) they will still contact the hotel to try and get you a refund on non-refundable bookings. However for any booking made through the 'third party' they will not even request a cancellation or modification.

When we arrived at the property I booked through booking.com we found old food in the refrigerator, beds with no linens, and piles of dirty linens and wet towels on the floor. Immediately we called the owner to resolve the issue. He couldn't contact his cleaner so he had a local friend come. The friend did basic bathroom cleaning and used the laundry in the unit to wash the linens including the queen size comforters. The beds were made except the comforters which were in the washer and dryer. It was getting late so we asked the friend to leave so we could put our 4 kids to bed.

Terrible Customer service - Terrible policies. Terrible company - do not waste time with any owners connected to this company. Your experience will not be good. We have used these guys a few times, and have had terrible experience with them. I strongly suggest not to waste time with these.

Do NOT use Booking.com! Con artists, rip off artists, THIEVES! Booked a hotel in Hagerstown Maryland recently and was charged $75.21 by them. Then the hotel, another gem, charged me an additional $84.00 when I actually checked in! Hotel claims they only see ONE transaction, theirs, for $84. The hotel claims Booking.com DOESN’T charge your card for reservations! I guess the credit card fairy did then!! Called Booking.com to get a refund but was told in order to initiate the refund I have to use MY gas and time to drive to a Walmart or Walgreens and BUY a booking.com card to get a number off the card so they can credit the card I *actually* used to pay the original 75.21!! WHAT?!! Have filed a fraud complaint with my credit card company and am filing a complaint here and with the Better Business Bureau. DO NOT use Booking.com!!! They are shady AF!!!

WORST customer service on the planet!! THIEVES!! Rip off artists! Charged me for a room then REFUSED to reimburse me when the hotel, another JEWEL, also charged me for the room! Hung up on me THREE times! Wouldn’t listen, kept telling me I had to be inconvenienced by going to a store to get a Booking.com card to get a refund ON THE CARD, a different one, I used to reserve the room!! Then said I had to download their app to get the refund!!! WHY would I do that when I have NO intention of EVER using them again???! Will NEVER use them again!! Getting my attorney involved, filing a police report for FRAUD, and alert my credit card company!! THEY ** SUCK!!!

Cancelled my flights without reason, my flight were booked for 9 April 2022, they were cancelled on 22 March 2022, and I paid £1,603.46 when I booked. It is now 5 April 2022 and my refund has not been issued, I can now no longer contact customer services because my confirmation number is not recognized. When I first received the cancellation email I contacted customer services because my flights were still showing as confirmed, the lady on the phone just said yes the flights have been cancelled, then she told me that nothing was available for me and she try to get a refund.

I was charged for 2 rooms in Toronto and the hotel did not book any rooms for us. They have not refunded my visa and want information about my bank account. I don't trust the legitimacy of the Booking.com at all. Never use them.

Horrible experience with them. My booking was cancelled 3 days prior to travel. I could not get hotel in Srinagar. I checked with hotel. They said Booking.com told us. Booking.com told hotel cancelled it.

We have used Booking.com for hotels for over 5 years all over the world. Last year I would've given them a 5 star review, but I never had to deal with their customer service. I booked my first flight with Booking.com this year, and when the airlines changed the flight, Booking never informed us. We are losing money on non-refundable hotels (also booked through Booking) & buses, and Booking.com will not do anything to make up for their mistake. Their customer service is useless and not accommodating.

Booked a room through Booking.com that gave no indication that the room was a smoking room. Upon arrival, the staff refused to move us to a non-smoking room. Canceled night two early next morning, and was lied to by the staff that told me they would provide a refund for the night I DIDN’T stay, but then refused when booking.com contacted them. Booking.com did NOTHING to help!!! Don’t use this service!!! It is a scam!!!

I am a long time customer. After booking a reservation on Booking.com with a hotel that I had also called to confirm a late check out possibility (there were witnesses during the phone call and in-person at check-in), I checked in after 3:00 AM on 3/18/2022 after being promised a late check out the same day. Checked out at 12:53 that same day, 3/18/2022, but was charged for two (2) nights. Contacted both the hotel and Booking.com to correct the mistake but in vain.

I am done with Booking.com. I received a confirmation for a stay at a motel (6 nights) for $513.02. I stayed for 3 of the 6 nights expecting a credit of somewhere near half of $513.02. But no... I learned that Booking.com sent Motel 8 a confirmation of $906 for the 6 nights! Yet, the confirmation I received from Booking.com stated in bold letters "The final price shown is the amount you'll pay to the property"! Ie, $513.02. I can't really blame the motel, but had I known I would be paying $906 dollars, I would had figured something else out.

We travel regularly and used to use Booking.com exclusively. Despite making and paying for a reservation weeks in advance, last weekend we arrived at our hotel to find no rooms available. Booked an alternate through Booking and was charged again only to find no room available again. Customer service said they would call back, but never did. It was late at night and cold, and we ended up going back to the airport to sleep on the floor in baggage claim like the homeless. Never again Booking.

I purchased 8 nights accommodations on booking on the 17th of March. A few hours later I noticed something strange on the listing and asked Booking to verify whether it's authentic. A few days later I found another listing with the same issue (a photo with details asking for personal contact). I realized then that this was fraud and asked Booking for a refund. I have sent booking chat messages every day and called them as well. They are only saying that a supervisor is working and ask me to be more patient.

I recently flew from Japan to NY using Booking.com to book the flight. My first issue was that they changed my information but never updated their app with my information. I had to search for the email they sent weeks ago to get my correct information. Then my flight was canceled. My flight the day before I was suppose to return back to Japan. They offered no alternative way to get back to Japan. When I called and spoke to the customer service rep about a refund it took me forever to in contact with the right person. On top of that didn't receive confirmation about until about week and my flight was canceled in the beginning of March. And that was after multiple calls calling about my refund.

I reserved through Booking.com. The Hotel at Miami, FL, Wyndham hotels. Upon arrival, the room was used by another person and I had to cancel the reservation calling their customer service confirmation number 3939.588.374. They did nothing to get me money back, after cancellation I was still check in at the hotel because they did not contact the property nor returned my money. After making the report to the police and reported to my credit card I was able to get it. It was a nightmare. I will never use Booking.com.

They will not help you if needed. Please avoid booking anything with them. Whatever you do avoid. Mistaking My DH. Booked a Room with with Twilight Surf Motel in Myrtle beach S.C. They are Thieves and are very rude and nasty. Never book them with any 3rd party Service. Especially Not Booking.com. They will not help get your Money back Due to Twilight Surf Motel Lying. It's a big loss. Just don't do it.

I just arrived at my hotel and they have no record of my reservation through Booking.com. According to the attendant, this happens often with Booking.com. It's the second time it has happened to me. Last time, since there was no record of my reservation, I made my reservation directly with the hotel, since I was there anyway. Booking.com didn't want to reimburse me for the reservation I made through them. So I was being double charged for my room. It took me a couple of months of emails and phone calls, and threats of legal action to get my money back. What a nightmare.

DO NOT USE BOOKING.COM! I booked reservations a month in advanced and tried modifying my reservation date it automatically cancel my previous reservations and charged nearly $300 dollars more when I didn't even enter anything on the site. All I did was select modify. I didn't even have a chance to make any changes. It automatically deleted my previous dates and amount my original amount for 3 nights was $528 and was changed to $779 without me selecting ANYTHING! I will never use booking.com again nor refer them to ANYONE I know. This is terrible. Now I have to search for new reservations in such a short period of time.

Booking.com will trick you into making a payment by showing low prices. But if you are travelling with the family and made the reservation including the kid they would charge you for kids stay but the confirmation slip after making payment would not include kids. I have faced this challenge two times. It was the second time I realized that booking.com always takes payment for the kids stay and the confirmation is only provided for adults. This was then their customer service clearly told me that their system can't process kids. Thus the hotel asks you to pay more for kids breakfast. Their customer service is rude and they don't care about customers especially if the booking is non-refundable

I booked accommodation at the Parkview, 75 Brougham St. Fairfield, Brisbane, 4103, Australia, through Booking.com for 3 nights from March 1-4 & was required to pre-pay. On my arrival, I could not find the Parkview as it was under flood water. I called the owner who had left a recorded message, asking her to contact me. No response. I emailed customer relations at booking.com, difficult to access, my no response. I have phoned the owner 4 times since, leaving messages, no response. I tried to respond to booking.com review request, explaining that I had not been able to stay at the Parkview as it had been under flood waters, the review did not support replies. Today is March 18th, have not had a response from either booking.com or the owner of Parkview regarding a refund. I will never use booking.com to pre-pay for accommodation again & will continue to pursue the owner for a refund.

We booked a room with Booking.com and requested the first floor due to my wife not able to walk stairs. Get there all they had was a 3rd floor room. No elevator and was told to call booking.com to cancel and to get a refund and when we did they empty my bank accounts and left us with an overdraft instead of refunding us. Never again will I deal with them again. We are disputing the charges and the company trying to get our money back.

I say not rational, not real, not trusted service, abusive, provocative support phone and web chat, zero tolerance for customer and discrimination. Revoke phone calls, handle calls for 30 minutes then just handle out. Could communicate with the support representative a serious just over and over same question again and again, support can't listening just followings a canned response, nonsense conversation. I'm pay 40£ for 1 night hotel, but then I'm stay for night - no accommodations, l even arrive at the property location not allowed to access the property or room for night, the property own cancel the reservation for room night with reason not show, the support representative Booking.com just handle out calls and chat web. Total mistake, do not allow service or to stay online, scrap intelligence storage our services and the available property to...

I highly recommended using a prepaid card with a VERY low balance, if any when booking through this site. I was charged over $1200 for a room I never used. I cancelled within the cancellation policy on the site but the Holiday Inn by the airport in Nashville charged me due to not cancelling within 48 hours. Booking.com only has a 24 hour policy so I have been going through hurdles to get my money back. The customer service department was extremely unprofessional and proceeded to hang up on me. I called my bank immediately to dispute the charges and hopefully I will be getting my money back soon. Never again!

I am a traveling nurse so pre-planning for a safe trip is paramount for a woman traveling alone. I made a reservation a few weeks prior to my assignment for a hotel in Grand Rapids, MI area. I work night shift so I arrived at the hotel at approx 3:30 in the morning to find out even though I had a reservation my room had been given away. I stated specifically in my reservation I would be a late arrival and had paid for the previous day as required.

If I could give them 0 stars I would. I booked 2 tickets last summer 2021. I couldn't use them because of Covid. They said I have a year to rebook but they have been issuing new deadlines every 3 months pressuring me to rebook earlier. Now I have been trying to rebook for the past 2 weeks. First, they said they don't have access to the new pricing, then the day they found the new pricing and accepted to rebook, they said they couldn't go further and call another day because their system is down and can't process payment. for the past 2 weeks.

I rented a car through Booking.com after Kayak sent me there. I just went to print my itinerary and noticed all the MASSIVE extra charges not included in the price listed. A $1500 deposit to rent a compact car? Never in my life have I heard of that. Ever. After reading the customer reviews of the car company Routes, promoted by Booking.Com, and seeing they only had one star reviews and every single person wrote about overcharges, dirty cars, cars that smelled like smoke...the list goes on and on...all one star reviews. I want to cancel but can find NO help from booking.com other than sending an email. We will see if they respond and help me. If they do, I will update this review to reflect that, but for now, this is not a site I would EVER use again.

I couldn't stay at a hotel because the room was NOT as promised. I left after ten minutes, booked a different hotel through Booking that cost more because it was last minute but I had no choice. I was told that I could call about a refund the next day, but then the next day the manager was rude and refused to speak to me. I had booked this hotel through Booking, and explained the situation to them and rather than them helping me get a refund as I should be entitled to because the room was not as promised they said I could write a bad review of the hotel and there was nothing else they could do.

We arrived to Disney with our two small kids, we had a reservation confirmation 5 months in advance, the place was paid upfront. When we get to the property they tell us that the property was sold, we called Booking and they didn't know anything about it. After 5 hours with customer service on the phone they left us stranded in Orlando with no place to stay, they just offered us a refund and we had to find somewhere else to stay that same day. Obviously the rate of reserving the same day was 5 times than reserving 5 months in advance. At the end we had to pay it and Booking didn't care at all. Whatever you do avoid Booking.com.

I booked a flight to visit family last year but had to cancel because of Covid with the option to reuse the credit at a later date. I have been trying to use this credit for a month now and every time they say they'll have to confirm the credit with their management and call me back. They never call me back. They also said they already refunded me, which they did not and I've told them multiple times I have an email saying how long I have to use the CREDIT, not a refund. Then I told them I need to book new tickets but I need to add tickets. They said they cannot do that and I'd have to book those separately.

Look what happened to us and have a look at our Video, we searched for an #Accommodation for a 24 night #TripToBudapest and found this nice ad [see the first link at the bottom] on Booking.com by "#PremiumApartmentsHi5 - #ElegantSuites". It seems to be pretty ideal for our stay. We liked the big sofa, the white textile-covered bed, and the pretty generous 4 person table (perfect to set up a little office for the 24 night stay). So we booked it even though they had a #NonRefoundable reservation plan. Well, we thought there couldn't be anything mistaken if the apartment is like in the pics. We are ready to go and would never consider any cancellation on them.

We booked 2 reservations in 2 states. We wanted a king size bed, but it showed the hotel was out. Then we found that hotel another site that had a king size bed. I called the hotel thinking maybe they could help, but said they couldn't. We would have to call Booking.com. As she got looking for our reservation there wasn't one. I called booking.com and the guy told me he would have to call the hotel and fix it. Waiting on line then he hung up on me. Called the hotel and he hung up on her too.

Booked a hotel stay through Booking by mistake rather than direct and they made reservation for two rooms rather than one. Their confirmation showed one room and I cancelled the other at the hotel when they mentioned the second room. No problem, right? But no, Booking charged my card double and said I booked two rooms; unable to get a refund. Stay away from these cheats. Robert

We rented a car and hotel room through Booking.com for our daughter's tournament at ASU in Phoenix. Unfortunately our daughter got sick and cannot travel or play. Getting in contact with anyone at Booking.com is a laborious time-consuming process; the Chat function is useless as they just then tell you to call. Once you call, you are then sent an email to do a request for refund procedure. It's a joke. I had no idea Booking.com service has tanked so badly. It's no longer worth using.

Stay away! While traveling stuff comes up and plans change. No reason to use. Zero customers service, zero phone numbers? Just use the hotels themselves as they are flexible with cancellations. I will never use again and will tell others to stay away.

I booked a hotel online for a business trip, easy enough. We were unable to use the hotel due to a fire across the street so we requested a refund and it was granted. This is where my experience took a sharp nose dive. In order to even find a phone number to call you must have your booking number and pin number. I could imagine this could be a horrible thing if you were traveling far away and didn't have your info on you and something happened to your booking. This just seems a tad shady to me, not really customer focused. I spoke to a person on the phone and granted my refund and said I have to wait 7-10 business days, fine. That period of time went by and then some. No refund. So I called again and now I have to wait another 7-10 business days. SUPER SHADY. Pain in the ** to contact, pain in the ** to deal with for a simple solution. There are far better services out there.

I will never use Booking.com again and want to warn you of hidden cost. The taxes are not included in your prepay portion. They never mention this specifically and I ended up paying 25% more at the counter. I tried to work with them to no avail.

We had a reservation for Ivey house in Everglades FL for February 26. On February 24 both my husband and I came down with COVID. I called the Ivey house immediately and they told me since I made reservation through Booking.com I had to reach out to them. I immediately called them twice. Once to cancel my reservation and then again after I emailed them copy of our positive COVID test. I then called them the second time to confirm they received my email. I was told by Jovelyn that it would be taken care of. They never canceled our reservation and lied to me and Ivey house that they called to cancel. Ivey house kept trying to reach out to booking.com with no response to them when we didn’t show up. I am now being charged for one night.

I made a reservation using Booking.com. I was unable to get to my destination for the night due to bad weather. I reused booking.com to make a reservation for where I had to stop driving. Booking.com didn't refund my money. I jumped through their hoops for 90 days. My bank account said the transaction happened by booking.com NY. I would call customer service and they say, "We can't help you. We are booking.com Amsterdam or booking.com Singapore." 90 days of talking to very stupid people with no refund ever. Booking.com are terrorists and can't be trusted. Can get an honest answer from these crooked thieves. Never ever ever use this criminal organization for your travels. They will are not good people to deal with!!!!

Please GO Directly Through the hotel or property and cut out the middle man. IT’S a hassle with cancellation and refunds. I had to make several calls to them to process a refund for a property that was uninhabitable. The pictures are not accurate and the service lacks.

They took my money for reservation but I had to change the date twice. It seems their system is lagging and hotel didn't find anything on file and had to pay again out of pocket for stay. They're acting confused and are not able to offer any refund. Beware of your money!

My wife inadvertently booked a non-refundable hotel in Venice. I immediately called to cancel the reservation. Booking.com charged $1,800.00 to my Amex card and said we would have to deal with the hotel. So much for using Booking.com. USELESS!!!

As a long term (Level 3) user of Booking.com, I can say they have lost their touch similar to companies that have lost their way and meaning of customer support. Although I have book reservations with Booking.com with free cancellation, I was told that this particular reservation was managed by a 3rd party... and things just got worse from then on. Keep in mind, this was an International Reservation with limited Wifi and Telephone access and I'm stuck on the border, arguing with Booking.com, so just be careful their name is Booking.com it doesn't mean they are crooked. They did everything to make the experience worse with no support.

I have recently made two bookings on Booking.com for reservations in Marrakech and Lisbon. I have decided to cancel both of these bookings as I have had problems due to changing my email address that these bookings were made with. The problem is that as I am unable to cancel these, it basically means that the payment dates are still due and I cannot change these without help. Booking.com say that they need my reservation number and pin code to do this but I don't have them!

Booked flight and hotel within Canada online, yet this appears to be a USA Booking.com. Online it stated that cancellation was near to the trip date, then when printed out, cancellation was by the end of the next day. Could not contact booking.com as they had not sent any confirmation. Contacted our credit card company who did not have booking.com charges and did not have a regular telephone number for them. Found out after the cancellation date that this had been given to their partner company, Priceline without anyone advising us. When we fought the charges either booking.com or Priceline cancelled it without notifying us! We are still fighting the charges!!!

Reservation at a Best Western Resort was never received by the resort! Was peak season and unfortunately the resort was completely sold out, as were most decent lodgings in the area. Booking.com agent was no help whatsoever. Alternate lodging Booking suggested was a rat-hole. NEVER AGAIN!

I booked a hotel with an retail advertised rate of $732/night on Booking.com. Their advertised discounted rate was $403/night. This discounted rate was a comparable to several other booking websites (like Expedia, etc.). After I had entered all of my payment information, I received my reservation confirmation and a charge for $732/night (plus taxes and resort fee) a total of $891 for the night. It should have been just over $540 total.

I have used Booking.com for years without any problems. I have booked stays a year in advance and then contacted Customer Service to pay before arrival. This year I have booked 5 stays. I have paid for all, except 2. I have written and sent chats to the properties and followed up with Customer Service when no response was received. Customer Service has not helped me with my questions. They have not responded within 48 hours, and they do not make the property follow the policies posted on the stay. I have had agents hang up on me, and one even complained that she was staying after to help me.

Last June we were scheduled to take a trip to Nashville. Unfortunately, due to a health issue, the trip had to be canceled. At the time, we were given flight credits from American Airlines for the full amount that we paid for the tickets. When we tried to use the flight credits in January, we found out from American Airlines that they issued a full refund, totaling $639.60 to Booking.com on 12/28/21. They confirmed the amounts refunded along with the last 4 digits of the credit cards that received the refund. We contacted Booking.com and after numerous calls and emails, on 1/28/22 we were told that they would request that a refund be issued to us. That refund arrived yesterday, 2/15/22, for $216. Booking.com received the full amount of the airfare, and has kept 66.5% of the total we paid, apparently as a "fee". I will NEVER book through Booking.com again.

This company is only good at stealing money from you. I didn't use their service but I was charged for a hotel room. I'm disabled and they stole my money. Do not use these people. I need to get a lawyer to get my money back.

I was looking for a place to stay that allows dogs. The site recommended a place. I reserved. Just in case I contacted the location and was informed otherwise. The hotel also separately contacted me and told me they do not allow dogs. Now I find that the full amount for my stay - US$450 plus - has been charged to my credit card although I never stayed at the property. I have spent hours talking to various 'customer service' people at Booking.com. I have also contacted the hotel (booking.com refused to provide their phone number). They refuse to refund the charge. I never stayed at the property as they do not allow dogs. Booking.com and the hotel are using every excuse they can to refuse the refund. DO NOT BOOK THROUGH BOOKING.COM. Use booking.com to FIND a property, then contact the property directly. NO REASON to use a middle man! This is highway robbery.

Among the list of reasons to hire from Booking.com/ America rentals/Rentalcars was the free cancelation, valid up to the start of rental. AFTER I’d paid, given cc# it then listed things I need to have in order to be given a car. When I got to “$7000 damage deposit” I immediately went to “cancel” where I was offered a $32 refund. American rentals had passed me on to Rentalcars who I could not reach? So, after jumping thru several hoops, Booking.com informed me of their refund policy, only valid up to 48hrs before rental. NO ONE has accepted responsibility for the 100% “free refund” that obviously never existed. Renta

All it says now is; "This review is hidden because it doesn't meet our guidelines." There was no profanity, the hotel was a disaster, and they don't want an honest review with photos? So much for truthful and accurate reviews. I love how services like Booking.com attempt to make it appear that they are supportive and available - good luck trying to speak to them - their customer service has nothing to offer for someone like me who would like to know how my review didn't meet their 'guidelines' or how it violated them.... "Booking.com is available in 43 languages and offers more than 28 million reported accommodation listings, including over 6.2 million homes, apartments, and other unique places to stay. Wherever you want to go and whatever you want to do, Booking.com makes it easy and supports you with 24/7 customer support."

I have enjoyed using Booking for its choices and prices as well as ease of use. But recently I have had a couple of problems and it is absolutely impossible to get any customer support even though I am Genius Level 3.

Live in Michigan. Went to Key West for Anniversary. Got to hotel no reservation. Very, very disappointed. Hotel spoke with them in front of us, they said they would call us back ASAP. Nope….Never Again.

Please! Don’t use this company at all. If you have any problem with you reservation, they will not help you at all. I did by a ticket to my country and by accident I wrote my last name wrong. When I arrived at the airport 3 hours before of my flight and they said that I could not travel because my last name was different from the passport I started to call them, I did spoke with 5 different agent and none of them helped me to solve my problem. So I lost my flight and still here almost after 6 hours waiting for the right agent call me back. So please don’t lose your money, because if you have any problem they will not help you!!!

We booked a trip to Mexico (1/28/2022) with Booking.com for 5 people. The resort charged us for all 5. On the day of trip, one of the adult had covid. We explained the resort manager of the situation and asked for refund for the 5th person. The resort said work with booking.com. Booking.com customer service email is terrible. Had to call England to speak to someone. They had a language barrier, but told us that booking.com can't do anything and talk to resort staff. Basically we got a runaround and in the end we ended of paying $1000 that we didn't receive services for. Horrible customer service and will never use an overseas company name booking.com.

It is a bad agency. I made a reservation with Westgate resorts for 700 dollars. They never returned the money back after I canceled it. It is a bad hotel. Booking.com did nothing to recover my money. I am a single mother with two kids. I work hard for my money. It was very unfair. Stay away from them. It is scam.

I rented a car through one of their affiliates, rentalcars.com. When I got to the desk at Thrifty, they said the reservation had been cancelled weeks ago and they would not recognize my voucher. Booking.com simply refuses to acknowledge their mistake and reimburse my money. Nobody in customer service responds.

I booked a one night stay at a hotel via Booking.com browser. When I received the confirmation email, I downloaded the app to review the booking. Then I saw the exact same hotel stay for cheaper, with the same company. I emailed them immediately and asked if they would do an adjustment for the price. They said they needed the exact booking link which I sent them. I informed them this was the last room available that I booked, so I didn't have the exact dates to show, but I provided an example of the next available dates with screenshots of the browser and app offers.

Wanted to shorten my stay by 2 days on the front end of a booking. No Matter how I explained it, it was impossible for the person to comprehend the request. 1 hour of my time I'll never have back. Booking.com will never have any of my business ever again.

Please save your time, money, and card information before they are stolen from this company. I would give this 0 stars if I could. I booked a hotel with them and contacted the hotel to ensure everything was correct, but the hotel received no information and had no booking. I called Booking several times to find out what was going on, but they insisted on taking my card information again over the phone saying they would make the payment now again for various different charge amounts (which I denied as I had already input the information into the site when I booked and it felt off). They proceeded to hang up on me multiple times when I wanted to know what was going on with my booking and why it did not exist. Ended up having to block my card and get a new one and dispute the charges for a booking that did not exist.

I never had a problem with Booking.com in the past years until on new year's night they charged on my credit card the amount of AED25105 around US$6800. I didn't have any bookings at all with them neither cancelled or active. It is a fraud and an unauthorised payment. I called and sent too many emails and sent them the bank documents they requested many times since they kept asking for it till today, the same documents over and over again, my account states booking.com Amsterdam. I sent all the details but they didn't answer or show any interest in the case. It is definitely a Fraud and their service is really bad and unprofessional. They stole my money and didn't even take any step yet except sending the same requests for documents although they have them all. Booking.com stole my money so be careful and the suitable rating for them is -5.

On Dec 31 2021, we booked a hotel near Atlanta Airport through Booking.com. When we showed up at the hotel, they said there's no room, we had to leave. Frustrating. We ended up staying at another hotel booked by phone. Booking.com charged us for the hotel that we couldn't even stay at. Until today, Jan 25 2022, they are still holding that money.

I booked a room at 10:40 P.M. Mexico time, got a confirmation saying that I have till 11:40 P.M. to cancel... I called 10 minutes after I booked and I was told that the reservation can't be cancelled!!! I was furious and they didn't help me... Not worth it to use this company, they work in a fraudulent way...

I'm not a big fan of using websites like Booking.com as when you have issues one company always points the finger at the other but I used them because they are a preferred partner of American Airlines. That being said I will never use them again. They screwed up my booking and by the time I was trying to fix it the hotel and deal I had was full booked. I spent hours on the phone trying to fix this and not only did this not get fixed but no one seemed to care. I would recommend never using them again!

Do NOT use Booking.com!!! Awful!! I was lied to about being in a smoking room and a jacuzzi suite. Which the Hyatt in Sumter SC. Has neither!! I asked him multiple times on the phone with him. He reassured me there was. I didn't feel right about the phone call so I called the hotel directly. The women told me that neither is available. Or the smoking room. That it's a non smoking hotel. I was lied to just get a sale and a booking fee! 0 stars! The staff I spoke with on Jan. 21, 2022 around 6pm was completely rude when I called. I'm sure this happened often. They assured me I wouldn't be charged. To call Booking to cancel I did. But I was Still charged. I rate the staff 0, rude and treating me terrible and you care less! For wanting to make sure I was not charged. What a good scam they have going.

Booking.com prices are low compared to other travel agencies websites. The hotel reviews are of visitors from all over the world traveling, taking vacation, sharing their opinions and experience. I never had a problem using Booking.com. They have a very simple process. Fast and easy reservation. They also show nice photos of activities that will occur in the area during the time of your visit. Also have available rental transportation options, to travel to the festivities, breakfast, lunch or dinner. Most hotels have breakfast. Booking.com will share the info comfortably at your fingertips. I've always left please with a smile. When you know your reservation are secured and you have extra curriculum you can enjoy planned. It makes the trip a lot more exciting. Booking.com is Awesome. Two Thumbs definitely.

We cancelled a reservation at the last minute due to a covid diagnosis with symptoms. We would not have been allowed into Mexico and would have had to quarantine at resort. Despite providing documentation of diagnosis and order for isolation Booking.com could not obtain a refund. We were only two days past the date for total refund. Instead we lost refund for entire stay. Penalized for doing the right things and following public health policies!

Booking.com falsely advertises the cancellation is free and it is absolutely not true. I've been waiting to be refunded from two Hotels I booked through them since 12/19/2021 - Hampton Inn Columbus International Airport and Hampton Inn New Albany. In speaking with the Clerk at Hampton Inn New Albany, she advised I call Booking.com to find out why my account hadn't been credited. When I called Booking.com, she blamed the Hotel for not canceling. When I put them on a conference call, they both said they had to discuss my credit privately - without me being on the phone. I came directly here to report the scam and I'll be contacting my Lawyer the next business day. This is close to $400 on the line between both hotels. Ain't nobody got time for that.

As my bad luck would have it, I ventured to use Booking.com for a flight booking in Dec 2021. Wanted to make schedule changes but there was no way to contact them except thru phone. There is no facility to change or cancel the flights, since this options presents an error message "Oops. Something went wrong. Try again". Their call centre waiting time is minimum 45 minutes and one needs to keep listening to the repetitive, painful messages. They do not provide an idea of the waiting time nor they call you back. Horrible and frustrating. Please avoid this site.

Been working with them for few years, they got better but still long way to go. First good to mention it's not an US Company so the will never match our Customer Service and some features! Lot of things are made hard which are common sense, inconvenient messages to customer support will get ignored! The biggest security joke is the show you the Credit Card only 5 times that supposed to prevent abuse haha, like you could not take photo of that screen or write down the info! Problem is Guest Don't have any Reviews so the can behave badly at the property the rented!

Used Booking.com To book one night in Elk Refuge Inn in Jackson Wy. On arrival the hotel informed me that a booking.com double booked the room and they don’t have any rooms. Was stranded at night without a place to stay. Booking.com customer service promised to call back with alternative in 30 min but never did. Spent the whole evening and taxi fare to find a place to stay. Customer Service has not been helpful in getting reimbursed for the extra cost, let alone the inconvenience.

I am writing this review to warn you that Booking.com will NOT stand up for you or your money; they did not refund or allow us to extend our booking from June 2020 during the peak of the global pandemic. We made a booking Jan. 2020 for a stay in Paris, June 18 2020 to June 25, 2020. My credit card was charged $3,456.26 on Jan 29, 2020. Due to the virus we received an email from booking.com dated March 27, 2020 that due to pandemic we could change or cancel our dates. We opted to change to 2021 as we were certain the virus would be taken care of by then. The property we originally reserved was apparently not available for June 2021 and we choose from their list the 2 bedroom with Cityapartmentstay confirmation number #** for June 24, 2021 to July 2, 2021. With the virus restrictions still a problem we contacted cityapartmentstay to get the reservation continued to June 2022. They have refused.

After renting a car through Booking.com we were surprised by the struggle and difficulty we encountered when we needed to make a change. I wanted to change from a 2 wheel drive vehicle to a 4WD or AWD due to inclement winter weather in the location we were traveling to. Last Agent I dealt with had no idea how to accomplish this and decided she would rather argue than listen to our request. From what I could understand from the non-stop and rude monologue she was running, she didn’t understand the difference between front wheel and rear wheel drive, nor the notion of all wheel drive or 4WD. The second agent we lost to a simple phone disconnect. The very first agent got all the way through to the cancellation phase or our initial vehicle so we lost our reservation.

Booked and prepaid for hotel through Booking.com. On checking out the hotel also charged for the reservation. Tried to deal with it at the hotel before leaving for our flight, no joy. Called booking.com, was put on hold for the agent to “ research” and then agent hung up on me. The hotel not knowing I had prepaid is ridiculous. Now the burden of proof is on me, needing to send copies of bank and credit card statements. Would strongly recommend not pre paying through Booking.com. Personally, we will never use again.

Booking canceled our return flight home from Puerto Rico. Every time we called to try to fix it they referred us to the airline. The airline could not help because we went through Booking. They refused to let us speak to a supervisor. We ended up have to rebook the flight at our own expense. They stole our $900 return flight fee. It also took almost an entire day from our vacation trying to deal with them.

Due to errors with Priceline and Booking.com, I have been on the phone back and forth for 4 days trying to correct an error from their website. Booking.com representative advised me to book the hotel again through Priceline, take a screenshot and email it to her. I’m doing so, they will honor the lowered price. After I completed the task the representative told me to do, I was told they could not honor the lower price.

I booked on map search. Ended up Booking.com. They changed my dates on the receipt after I booked it. I called them as soon as saw the mistake. They claimed to have called the hotel to cancel it. the date that was changed was to the next day so you couldn't cancel. They said free cancelation with 3 day notice. I notified my bank of this scam and put in a consumer report complaint. Be very careful, buyer beware.

Booking Reference: **. I got charged on my credit card for a reservation I did not do. Later I got a email saying my credit card is invalid and therefore the booking is cancelled free of charge so I cancelled my flight to Dubai from India. Later I got a email saying my booking is valid. Hotel said Booking.com emailed you for cancellation and reservation and they have charged you so deal with them. Booking.com went through all my email's and chat history with the proof of payments and promised me a refund on 4th December. Now they are not coming on live chat as well as their customer service IVR saying my booking is invalid so I cannot connect to anyone. Please help.

Booked at North beach hotel through Booking.com site. Hotel rooms not as pictured at all. They promised a refund, my trip was in October. Booking has not released a refund yet and it is now December. Both companies keep blaming each other as reasons I've not gotten my refund. Be aware that these two companies are very shady.

I booked with them months ago and had to reschedule due to COVID. They are completely uncooperative and will not provide a contact number. The number they have goes to a dept that can't help. It's all, "Don't call us, we'll call you", but they email saying they called and there's no missed calls, so no idea what they're talking about. Complete **, avoid them at all costs.

Denied car rental that I booked months ago with Booking.com (with Avis) for a trip to Costa Rica after my flight got delayed. Instead of providing any support in rebooking a new car, customer care asked me to go back to Airport and figure out car rental on my own stating that no rental cars are available for next 72 hours. On the top of it, the company refused to cancel the booking and provide any refund to me. I have sent email 10+ times and called customer care many times without any success. The company is in a business to fraud customers as I think there are many more customers impacted like me. This doesn't account for all additional travel expenses ($2K in 9 days) I incurred without having a rental car.

On September 2021 I did a reservation for a hotel in State College for May 2022. This is my daughter's graduation date. I was looking at the reservation today, Dec, 12 and found out that it was cancelled. I never cancelled this reservation, the worst of all, the total cost was $1955 and the cancelation fee was $1740. Booking.com stole from me and worst of all I lost the reservation for my daughter's graduation. This is a Scam company. Ridiculous. I want to understand how can I sue this thieves.

I used Booking.com multiple times over the years when traveling. Usually, all went well. The service helped me find the hotel, helped the hotel find me, and collected its fees in between. Everyone is happy. But one bad apple eventually came along. We reserved a place called Kanakis Apartments, in Crete, Greece. The place turned out to be a SCAM. What they do, is give you a room significantly inferior to the one you reserved (and paid for, as they require immediate payment with no refunds). Then force you to pay more for an "upgrade". Unless you pay up, you'll end up in the shabby room.

THE ABSOLUTE WORST! I ended up in the street of Mexico because of them. They are really bad. Please don't do business with them. They overbook their places, even after host repeatedly tell them to stop. So they couldn't found a replacement that resemble nearly to my original booking which was 2 bedrooms 2-3 minutes walk to the beach. They kept trying to send me way out of town and with one bedroom. They first said they would paid the difference but then didn't do anything cause their mistakes and it was high season the next available 2 bedrooms was 800$ differences. And I had in writing but the manager said no cause their website reinitialized the amount of guest to one. And I wrote to host about it like 2 mins after the booking was done and it's when he told me the place wasn’t available but Booking even after showing them the message they kept insisting that I only need one bedroom.

We arrived at the airport to pick up our car rental at Dollar and was told they had no cars available. We arrived at the exact time we had reserved the car for. They told everyone in line it would be 1-2 hours before they had any cars. I have spent hours trying to get a refund. Told me it would take 72 hours and then 30 days to get a refund. That was if it was approved. I will never use them again. One star because none wasn't an option.

After reserving a room at the Red Roof Inn in Mishawaka, Indiana, I got there and was told I didn’t have a reservation. The lady at the front desk was of no help. We were told to call Booking.com. When we did we were told we could get placed somewhere else. At this point it had been about 2 hours, the reservation was for my in-law who had traveled from several hours away. We were never compensated for our wasted time. Had to deal with a hotel front desk lady who was nothing but rude. This website is horrible for booking anything. Terrible experience we had to go through, we ended up going to a different hotel.

I booked a rental car through this company, never got the car, tried multiple different solutions. They keep saying it's a total loss and are intent to charge in full. NEVER GOT THE CAR. No managers available.

Worst customer service ever. I had to cancel a reservation due to change of plans and they refused to provide refund even though cancellation occurred as per cancellation policy. The customer service guy Rene was disrespectful, unprofessional and very rude! I was on phone with them for hour and a half and they just kept coming back with reasons as to why they cannot provide refund. After three different excuses, unprofessional attitude I had to hang up out of exhaustion.

Booked a queen room in New Orleans via Booking.com. Arrived at the hotel and discovered that it did not have queen rooms at all. Instead, Booking.com booked three (!) double rooms for us. Used two rooms out of three, was charged for an additional room. Tried to speak with Booking.com and discovered that it is almost impossible to find their phone number (I could not). In the chat they refused to refund additional charges. Terrible, terrible service. Stay away.

I booked a reservation for 3 days at a Wildwood motel in NJ and canceled 5 minutes after thru the app. Now I have to pay the full amount to the motel because they said that motel needed to cancel and not me.

I booked a hotel called the Milton Hilltop Hotel in Carlisle via Booking.com. I knew the hotel was a budget hotel, but does "budget" have to mean that the the entrance to the hotel was scruffy at best, the reception was filthy and the carpet was thread-bare, exposed wiring from the extractor fan in the bathroom, constant sound of water pressure trying to right itself, toilet cistern re-filling every 30 seconds, rusty leaking radiator pipes in the bedroom? I don't think so! We had to leave, there was no way we could stay there. I was so distressed about the state of the place that I have since contacted trading standards (they said the hotel had not upheld their part of the contract, and had not performed their duty to me with due care and attention.) I also felt compelled to contact environmental health to complain about the exposed wiring. They said the hotel was on their radar and they would send someone in to investigate.

We took a family vacation recently and Booking.com abruptly canceled our hotel reservation (on the day of arrival) because of a mistake/error made on their part and they didn’t even bother to notify us. We arrived at the hotel shortly after check-in only to be told by the front desk that Booking.com canceled on us last minute because supposedly our credit card payment was declined, which turned out to be false (the payment was actually accepted and Booking.com later admitted to the error on their part). They didn’t even bother trying to help us find another place to stay at. Again, zero notification whatsoever. The hotel we were supposed to stay at (the Omni) wasn't any help either. They were apathetic about the whole ordeal. So, my entire family was stuck with nowhere to go and just had to hope we could find some other random motel on the spot with vacancy.

I booked my mom's 60th birthday trip through this company. En route my mom had a medical emergency and ended up in the hospital. Booking.com nor the proper Gorgeous Hollywood Living cared AT ALL. They had absolutely NO human decency or cared about their customers well being. I still paid in full for the very expensive property, with no consideration or even a partial refund. Writing this review in the hospital, as a nurse myself, I am very saddened and disappointed at how this company and property treated my mother and I. Disgraceful.

Many years I was using booking and evidently I understood: whenever I booked a hotel via booking website I always have a worst room in the hotel. I don't recommend to anyone. Once upon a time in Austria I even was refused in accommodation and I had to return home.

I recently booked a hotel room for my birthday with a few friends however shortly after I was laid off of my full-time job so I had to cancel my booking. I booked a room at the W hotel which said on the listing that they would not charge me until the day of the booking. A few days after my booking my credit card was charged the full amount for the booking. A week later booking the hotel room I canceled due to being laid off. Weeks past and my credit card statement came in the mail and I saw that I was still charged for the hotel room. So I called Booking.com and they contacted the hotel which did not know that I had a cancellation. They apologized and said they would refund me my money.

I have made dozens of bookings with this company over many years with no problems until now. I had to cancel a taxi reservation and rebook. I ended up being overcharged. It took me quite a while to find their customer support email and have sent many emails. No response. It's a shame, I have been quite satisfied with the hotel bookings, however, I now don't trust them and will never use them again.

I booked online for Gold Dust West hotel in Carson, City NV.. I was messed up with the dates. So when I got to my hotel I was made to realize that my reservation was already in the past because I used the wrong dates. When I made my reservation, it was already almost midnight and Booking.com should at least question it. The clerk at the hotel made me realized I booked on the wrong dates and they said I won't be charged but I need to call Booking.com. That man who helped me was lying. Booking.com are liars. I will never use it again and I will tell all my friends in Facebook. He said that Gold Dust West don't want to waive the charges but it is Booking.com who are lying because I already spoke to the hotel and they were considerate. Booking.com I hope your business go to hell.

Their new Genius reward program works in very funny ways. If you were looking at a property that had Genius discount and didn't book it the same day, next day it disappears. That is, it disappears for you only. It's still available if you create a new account or browse in incognito mode. So, they punish you for not booking right away. To me this qualifies for aggressive sales tactics. So, best to stay away. Other websites have very comparable rates.

I booked the Red Roof Inn. Located in Bessemer, Alabama for one night to go to a football game. I arrived at the hotel and they told me the booking had been canceled. I believe the hotel found out that there was a football game and canceled me to re-book the room at double the rate. I booked it through Booking.com. I contacted them and never heard a word from them. You cannot rely on Booking.com to resolve any issue.

October 23, 2021 I booked through Booking.com, showed up to the hotel, receptionist says “we are no longer accepting bookings through this company and we notified them numerous times.” Worse part is you can’t possibly get ahold of anyone working for this company. System asks for your booking number (which I have) and then it asks for your PIN number. Never had a PIN number. Stay away.

They have wrongly charged my credit card in 580 euro and keep asking for the same information for 3 days in a row as evidence of my case. They keep saying they cannot find the payment and keep asking for same pieces of evidence despite me having already sent all the statements.

It has happened to us twice that we choose an specific feature and It is not provided. Last October 29 2021 we had a reservation Dahlonega Resort and Vineyard in Georgia for a two twin beds room. Our room had only one queen bed. The hotel manager was very nice and cancelled the reservation and gave full refund. We had the nuisance of booking another room by that time. Also in Zurich, Switzerland in May 2019, we booked the California House hotel. It suppose to have an elevator, but it doesn't. Our room was in the 4th floor. Since we are seniors, fortunately the manager decided to give us a second floor room. My advice: Contact the hotel prior your arrival, during the cancelation free days.

They canceled our reservation due to pandemic, and we've been waiting for the refund or another reservation for a year. I called like 40 times and every time; they said the same: "We can't do anything else from the customer service, you and we can't talk with the finance department, you might wait 7 to 15 days, and the refund will be done." (I've been waiting around three months after that suppose 15 days.) Don't believe in the cancelation insurance. They are thieves.

It's impossible to contact their customer service. When you choose Live Chat, you get a message that you need to book something. Well, I want to contact them about the trip I have already booked and they give me only 1 option - to contact the hotel while hotel sends me to Booking.com. I don't think I will ever book with this site - too frustrating.

OMG! Booking, you should be ashamed of yourself!!! Having reviews that low, how you still exist??!! Worst online website ever! And, you are bunch of thieves too!!! Charged me for nothing and don't want to return my money! I guess, I am going to ask BBB for help!

I work at a motel and I've never seen so many mistakes by booking.com. They tell people, "Oh yes you have a room," when they get here there's nothing from booking.com to say that we even know about it, quite unpleasant with a potential guest that booking.com never even told the motel that guests were coming, I've had people book weeks ago and the motel or hotel knows nothing about their booking. I will never ever use booking.com even if you paid me. Ugh.

Don’t trust Booking.com’s descriptions of housing and ads that encourage you to add money to change rooms. Not only cost you money but also ruin your travel experience. When they promised to add money to exchange for a room with a sea view, however the room was completely blocked by the building. It was ridiculous. Just have been deceived. Do not believe their description on the website!!!

My sister and I booked 2 rooms at the Walker Hotel Greenwich Village in NYC for 2 nights in order to visit a very sick aunt. We booked it thru Booking.com because we could not reach the hotel. Unfortunately, we were forced to change the dates and even though we went thru all the loops and did what was required, Booking.com refused to reimburse us and we lost over $650.00!!! That is highway robbery and a total dishonest and disgusting business model.

We were notified by a hotel call, 1 hour before our emailed time of check in, that our room had been overbooked. We had been in the car 8 hours, with 2 young children, and received no notifications of an issue. We had confirmed our reservation and check in time twice. After an hour with customer service, that we had to initiate, we were not able to get a room near our destination. Absolutely unacceptable.

I booked and I paid to Booking.com to do taxi airport pick up and drop off .. And there was wrong date .. I have made several communications with them to solve the issue and no one is responding!!!.

I used Booking.com taxi service from the airport in Berlin. Their driver didn't show up and stranded me at the airport. 2 weeks later, I am still fighting with the company to get a refund! They keep asking me for the same information over again in my emails of complaint and then don't respond.

I booked 2 rooms for an overnight stay at the Hampton Inn Suites Exmore -Eastern Shore in Virginia. One room with Expedia and one room with Booking.com. We arrived at the hotel at 11 pm on a rainy night. When we got into our rooms we saw bed bugs on the mattress and we even caught one in a cup. There was also a leak in the ceiling and water came into the room. We immediately checked out of both rooms and checked out of the hotel, we were promised that we would get our money back and they apologized. We went to sleep at 2 am in a different hotel. 2-3 days later we got our money back from Expedia. I called booking.com 5 times and every time I got the same story that the hotel didn't authorize them to give me my money back, it's been 7 weeks and I still don't have my money. Today I was promised that they will refund my money, let's see.

I booked a house in Southold NY for my birthday weekend. The weekend was planned over a month in advance. We showed up in Southold at the property and there were other guests staying at the property. They had booked the property for two nights. When I called the property owner, she told us she had to cancel our reservation because “the power was out”, which was completely untrue. Booking.com cancelled my reservation when I was standing in the driveway with all of my bags! It was extremely upsetting and ruined the entire trip.

A few weeks ago I reserved a room at the Econo Lodge in Helen Georgia using Booking.com. It was a non-refundable rate but I was informed that I could still cancel within 23 hours of making the reservation. My plans quickly changed and I did follow the instructions for the cancellation. I received a email from both Booking.com and Econo Lodge acknowledging the cancellation and no fee was going to be charged. My credit card however was noted with a Transaction Pending for a partial amount and when I contacted both parties I was assured that the pending charge would be removed.

Waiting three months now on their refund... Initially called the owner of the property and they simply said: "we don't handle the money...you have to talk to Booking.com." Impossible to get direct phone services as you're stuck on the "self-help" section on their website... You then have to write a complaint...with no confirmation email or number or any certainty that somebody is taking care of it. Until this is resolved...they're holding on to our money. This is a tough experience.

On 7/28/21 IBERIA canceled my trip to Argentina (reservation code: **) for the second time. Until today, 10/17/21, I have not received a refund of the amount paid for the tickets (€2,665.05). Unfortunately, the purchase was made through Booking.com. After tirelessly waiting on the phone without ever getting a true answer I feel disappointed, not only have I not been able to visit my brother who was in coma, but I have lost my vacation period hoping to recover the amount of my savings to be able to travel and provide moral support to my family.

Very disappointed!!! I’m a super customer with Booking.com that you don’t know. I booked with them 1000 times and the one time I can’t get my room. I can’t get my money back. I thought I love the convenience it provide me but guess again. I’m never working with this website of a company ever again!!! Full of **, nonsense robbers of people money. And on top of that Ridha and the rest of the workers might as well be robots because they don’t do nothing but read their screen, never fix anything. I booked this exact location, paid for a taxi to the location!! Host isn’t there!!! Before check-in deadline!!! And could get booking on the line till some time after check in deadline and don’t get my cancellation money back! And on top of that tell me to book another place and would refund me the difference the next day after stay! ALL THE BIGGEST LIE I EVER BEEN TOLD! Nothing spend 600€ in one night!

I reserved a hotel represented on Booking.com. It stated that prepayment was not necessary until check in, although a credit card was needed. However, the full amount was charged to my bank prior to my reservation. The Falmouth Tides Hotel stated, "Oh well, call Booking.com." I basically got the same reply. The person at Booking.com on the phone was less than helpful saying that, "Yes that is what was supposed to happen and we do state that on our website-but so sorry!" I had not planned on using the debit card so my checking account was deficient. I will never use this reservation site or this hotel again and will let others know as well. Appalling, apathetic customer service at both ends of this debacle.

Tried to correct a typo in my name on a reservation and the barely intelligible CS rep on the phone wanted to charge me 50% of the ticket price to make the change. The airline does it for free. There are so many better choices than. I won't use them again.

Booking.com is a SCAM site with NO CUSTOMER SERVICE. I booked an apartment for a short stay. Booking TOOK THE CHARGE and provided a LINK with a NON-FUNCTIONAL phone Number. Numerous Contacts and they have not yet refunded my Money. Use a REPUTABLE SITE such as PRICELINE.

I asked for a refund from Booking for a room I had booked on the 3rd of August 2021 with a false claim of offering AC. Booking replied on the 16th of August 2021 that they would proceed with the refund. I have not yet received the money back (the 8th of October 2021). I continuously ask customer service for the refund or proof that they proceed with the refund. Still, I receive vague answers that ask me to wait one more week. Many friends shared the same experience. It is a pity for such a platform not to take care of and protect its customers!

I went through a terrible experience with one of their home owners who promised me he will refund my credit card charges after I cancel the reservation. This happened after deciding that the room is not suitable to stay in. There were several good reasons for that. Ultimately, I lost a good sum of money because I reserved the room for several days.

I urgently needed to find a hotel room for a Saturday night and decided to go through Booking.com since it was the most economical rate. Once I received confirmation of my reservation I realized it was for Sunday not Saturday. The hotel the reservation was booked for does not accept cancellations. I called Booking.com twice waiting for a "voucher" from the hotel. A month later I called back and was put on hold while they called the hotel then tell me to call about 2 hours later because there was no manager at the hotel. At that point I just called the hotel myself and got the problem resolved in less than 5 minutes. And there was a manager there. I don't see that they have anyone's best interest in mind except theirs!