Booking.com Reviews

I made a reservation for 12/28/22 which the hotel cancel the reservation and never charge me. However, because the reservation was made through Booking.com, the hotel told me to contact them. Bare in mind, that check-in was never made because the reservation was canceled by the hotel. The hotel manager even contacted booking.com and explained the reason why the reservation was canceled and reason they did not billed. However, booking.com still charged my account $717.71 and refused to give me a refund.

Someone either stole our credit card info from Booking.com or someone at their company changed the reservation but we were trying to make reservations from one place and we never got our confirmation email. If you don't have a reservation number and PIN, you cannot talk to anyone and they do not help you via email. They keep sending you the same email over and over again asking for specific information even though you keep sending it. We disputed the charge with our credit card company and Booking.com sent them the reservation info.

I paid $100 per night for a reservation that was listed as $60 per night. When I checked in, I paid $417 without a statement. The next day, I brought the discrepancy to the attention of the motel. They showed my booking from Booking.com. It showed the reservation was for $90 per night. They blamed the error on Booking.com and would not refund my overpayment. I had booked the room a month early and searched the cheapest possible room. I searched for the cheapest room at $60 and the motel was a 2 star. The amount I paid was the same as the 4 star motel next door, the Ramada. The motel owners blamed Booking.com. I expect a refund for my overpayment. The marketing strategy is based on customers not reading the fine print.

Will never use again. We booked a hotel through Booking.com for a GA hotel that had a high rating. The lobby was decent, the room had mold with a strong smell of bleach. The bathroom was filthy and the carpet was wet. We immediately called booking.com who called the front desk to advise we were cancelling due to poor conditions, and Booking.com emailed me that I’d receive a refund in 3-5 business days. 8 months later and countless phone calls, still no refund. Their hotel reviews are not accurate and they don't protect the consumer. Don’t waste your time or money.

I would not give even a 1-star rating. It is a complete fraud company. Be on the lookout, and be very careful when contacting their representatives. I needed to cancel the reservation. I reached their number on the website. The person on the other side claimed that I needed to purchase a $200 booking gift card to make a cancellation. That was their policy, they stated. The name of the person was John James **. He said that if I bought the card, the money would be, in the end, returned to me.

I'll keep this short and to the details only. On 12/29/22, my wife placed a hotel reservation through Booking.com for 1 night near the Philadelphia International Airport for 1 night stay beginning 12/30/22-12/31/22. Charge was $94.91. On the morning of 12/30/22 I called the hotel directly for another matter related to our stay and they said they had no room reservation for us under our name and the reservation/confirmation/ number Booking.com provided was erroneous. We were supposed to leave our house at noon today to be at the hotel by check in at 3pm. Since the hotel said they had no room reservation under our name and the confirmation number was erroneous, I called Booking.com to straighten out this matter or figure what was going on. I was connected to a representative and after explaining the situation, he hung up.

I wish I could give negative stars. Lesson learned on not just booking with the hotel directly. I reserved a room with Booking.com through American Airlines for "St. Louis Columbia Hampton Inn" which was incentivized by adding miles to my AA loyalty acct. When my late arrival (late/delayed flights) at the hotel IN Columbia Missouri had no reservation listed, I called booking.com and asked for assistance. 35 minutes later they hung up on me after begging for their help. Apparently I was supposed to drive to an Illinois Hampton in...not the one in St. Louis-Columbia.

I booked a hotel through Booking.com over the Christmas holidays. Unfortunately, I got sick with the flu and tried repeatedly, many days in advance, to move the start date of the hotel reservation to two days later. This proved impossible. I received an automatic response to "work this out with the hotel." The hotel told me that Booking.com was my travel agent and that it could not change a reservation made by a travel agent. I tried repeatedly to get a response from Booking.com using numerous email addresses. Forget phoning - there is no number to call. In the end, I was charged a "no show" fee by the hotel, even though I had alerted the reservations agent of my problem and my later arrival several days in advance. It may be okay to use Booking.com if you know you will not have to change your reservation. But if a change becomes necessary, it will take more than luck to make it happen. I'll never use Booking.com again. ~ a very unhappy customer

I reserved a room and then noticed that they had the wrong date. I tried to cancel and reduce it but it said I might still be charged for the original order so I called the rep, told me she fixed my booking but charged me double the rate and I later found out they charged me for the fixed order and the original mistake that the rep had "fixed". They are common thieves always looking for someone else to scam. SMH, they should be put out of business scum like that don't need to run a business. If I could, I would give them a -5.

I tried to book a 1 night hotel, said 200 ish plus a 41.00 fee and a 6.00 fee. When I clicked to approve, there was a 150.00 taxes and some 4th party company called Getaroom that hijacked. I called Amex. Never went to hotel and ultimately got charged 450.00 for a service never rendered. I have ultimately canceled Amex and will never use Booking.com again. Tried several avenues of resolution, to no avail.

I made a booking for car rental, they gladly accepted my Visa card. I arrived to the airport and open the app and that’s where I saw that $500 dollars down payment is needed to rent the car. Mind you nowhere at the time of the booking you mentioned this. I call the vendor to cancel, they told me they offer full refund but I need to call Booking.com. I called booking and they are slamming me with $89.00 cancellations fees and hide behind their terms and conditions to validate their scamming strategy. This is dishonest and unfair business. They should be reported by the BBB. Representative clearly knows their terms and conditions by heart!!!! They had no problem regurgitating it over and over!!! This is sickening!!!

Booked room for $258 then somewhere between check-in and booking they changed to a $340 and we found out at check-in. Hotel said, "We can't help. It's between you and Booking.com." Could not get in touch with booking.com. Will not use them again.

We booked a trip to New York for Christmas week (yes, the week of the "big freeze"). Had multiple issues with Booking.com first charging us significantly extra for a "city view" room, which turned out to be a view of a city wall. Then they make it impossible to get things rectified. Speak to the hotel manager - they say they can't control what Booking.com lists in their description and charges. Speak to Booking.com - they say that it's all up to the hotel! Then, when the weather was just about to shut everything down and we were able to book a flight out, both hotel and booking.com gave the runaround and cross-pointing blame.

I rented a property via Booking.com in Portimão Portugal, arrived at the property at agreed scheduled time, the keys in the lockbox were for the wrong property, contacted property owner who insisted the keys were correct, sent them a photo of the keys and they said they will bring the right keys. They never showed up or would answer messages so we went to a hotel. Booking.com charged me a no show fee and will not respond to dispute.

We used Booking.com to book two rooms on Nov. 19th & 20th, 2022 to stay in Branson, Missouri at the Best Western Music Capital Inn. We booked the rooms for two days. We paid for both rooms. We sent an email on Nov.7th to Booking.com to let them know we needed to cancel the second night on one of the rooms. We did not receive a response from them at all. Three days before we were supposed to arrive we called Booking .com and let them know we needed to cancel the second night on the second room. They told us that we needed to call the hotel and let them know. The hotel told us that we needed to let Booking .com know and we told them we had.

Recently booked a rental car through Booking.com. When I arrived at the airport rental counter, they did not have the car I reserved. Since I had given a deposit of $500, I had to go to this company, Dollar. The vehicle they reserved for me was one I could not drive. The only other option was to upgrade to another vehicle. I could not get Booking.com on the phone to assist so I rented the upgrade at an additional cost of US$300. I later reached someone at Booking.com who said to wait until the rental was returned to file a claim. I did so which much difficulty, and was finally told since I agreed to the upgrade, I could not get a refund. I will not be using Booking.com again. It’s much easier to go directly through a vendor than a third-party. Very disappointed! Also, no phone numbers available so I did all of this through a chat and email.

I book a hotel room in California on 12/03/2022. On 12/04/2022 I called the company and emailed both the hotel and Booking.com regarding cancellation due to symptoms of Covid that I experienced. Booking.com never called me back nor emailed me regarding Refund. My card has been charged for a hotel room that I never stayed in. I expect them to be more professional which they are not.

This is the worst company ever! Scam, they steal your money and won't help you with cancellations or refunds! The biggest money scam ever! What happened to flexible cancellations and money back if someone cancel because of covid! Why are we going back to normal pre-pandemic business as usual? I just want my refund and my money back because of cancel for covid! The customer should be in charge, not this greedy scam company!

Booking.com claims I made 2 reservations at a N M motel, which I did not. I was charged for the room we used and a second reservation which they said was not cancelled on time. Since I knew nothing about a 2nd reservation, I couldn't cancel something I didn't do. I can not get a refund.

12/1/22. This freaking company is what makes people say "this world is screwed up these days". They give you the runaround and shove you off. I accidentally booked the wrong Holiday Inn location because there are 2 locations with the same name (Holiday Inn South) in my city and the horrible customer service still won't help me transfer, or cancel without charging me for the room. They keep saying "call the hotel" and guess what?! The hotel says "we have no control over third-party reservations, call Booking.com" Wth?

I used Booking.com to get a hotel room at Homewood Suites by Hilton Princeton. When checking in, I was advised that I had 2 rooms booked. I informed the front staff that that was a mistake, and they indicated that they would "take care of the problem". When I checked my credit card after returning home, I found I had been charged twice. The back and forth then began - the hotel said that they received the order from Booking.com and couldn't rescind the charge. Booking.com says that they "are looking into it" with the hotel and haven't received the "necessary papers" to do anything yet. This has gone on daily with multiple phone calls to Booking.com and the hotel back and forth.

My complaint is regarding a hotel reservation. I reserved a hotel in Puerto Rico for a stay of 4 nights. Flying in to PR from the west coast, we had multiple layovers and delays, even a flight cancellation (plane maintenance problem). Because of this, we were enroute to PR for 32+ hrs and did not make it in time to check in for the first night. Even though we loved our stay (for the 3 nights we were there) and paid the bill in full, booking.com charged me a "no show" fee because we didn't check in the first reserved night!! Instead, they listed me as a complete "no show" and charged us for the room...despite the fact that we were there and already paid the bill! Multiple emails and calls to booking.com to inform them of the flight problems, the receipt from the hotel, etc. did nothing to fix the problem. I will NEVER use booking.com again. It was the 1st time using them and it's just a money making scam.

My college student daughter booked a home for one night via Booking.com in Sept. It turns out the listing was a scam. She was refunded the cost in full plus the additional cost to book another. However, the scammer also collected a $50 deposit. Upon sending all types of proof to customer service including a bank statement, they refused to give her the refund. Even though the amount was small and even though they refunded her the additional costs of another room, they gave a ridiculous excuse for not refunding the $50. The excuse was that it appeared the $50 was "Pre-Authorized".

I have used Booking.com for our travel need for the last ten years at least. One of our destination got so popular and we made reservation at least 8 months in advance. While I was away for a business trip, booking.com cancelled my good reservation claiming that my credit card info was being incorrect. It was such a lie. Booking.com gave my same credit info to another destination in Italy to charge immediately upon booking back in April 2022. No change in my credit card info ever and booking.com put blame on having the incorrect credit card info a month before the travel date.

Don't use Booking.com! I booked a hotel room through them and it was a disaster. They gave the hotel a non-existent credit card number that made it impossible for me to check in -- something the front desk said they deal with a lot. So I called Booking.com to cancel my reservation and rebook with the hotel directly (for a better price!) and they hung up on me, then promised me a full refund, and then spent the next six days pretending they didn't have enough information to issue my refund.

Absolutely terrible experience booking flight tickets with Booking. I purchased "flexible" ticket which promised me to make changes for free. The customer service agents made me pay the change fees myself and didn't refund the money! I've been using Booking.com for years for booking hotels now I'm extremely disappointed with the company.

I made my reservation to travel internationally without issues. However, when it came to calling customer service to make a eligible date change, they kept me on hold for over 4 hours over multiple calls and in spite of the airline sending them a message directly on how to change the ticket from EXCHANGE to OPEN status, they simply refused to! My caution to anyone using booking.com is that it's a decent platform to buy flight, hotels, etc, but you will NEVER get any REFUND or other legitimate services, such as itinerary changes, refunds, from their customer service department. Customer Service is simply non-existent!

I booked a hotel through Booking.com that had a no refund policy for a hotel located in Huntsville, AL to see a concert there locally. Due to illness, the artist had to cancel the concert. I talked to the hotel directly and they agreed to cancel my stay and said they refunded my money to Booking.com. Now, Booking.com will not refund the money to me. After going on-line I see this is a common complaint about Booking.com. Even though I have done a lot of business with Booking.com in the past, I will be deleting my App from such an unscrupulous company.

I booked a round trip flight through Booking.com. The first flight proceeded as normal until we got to the arrival city where bad weather had rolled, and so we flew all the way back. Of course this is to no fault of either the airline or booking.com but trying to get a refund has been a nightmare. I called booking.com and was transferred 6 times and then I was told, all they could see was that the flight was not cancelled and I was put as a no show! I understand the system may not have been updated yet or something, but telling the customer they are lying is something else. They didn’t even attempt to look into it. Thankfully the airline gave me credit for the round trip, but I learned a valuable lesson, booking.com is ok as long as there are no issues, but if something comes up, they will not be of any help. Avoid this company if at all possible, I know I will no longer deal with them.

Booking.com are masters in ripping off their customers. I called to change my flight, was guaranteed that the change went through with $0 fare difference and that there was no way to send an immediate email confirmation, but that everything was set. I changed so many of my plans accordingly. Then suddenly, I'm told I'll need to pay $1800 because 'there was an error.' I have spent hours upon hours talking to customer service and trying to reach supervisors, who apparently never work or just don't exist. I was promised several call-backs which never happened, and have been told my case has been escalated, but I think all of it is just fiction. Booking.com's customer service is awful, I don't believe they ever truly work to resolve any issues - all they do is give their paying customers the run-around, waste their time, scam them, and deceive them, all while happily taking their money. Never using this service again and advise everyone to avoid them for the sake of your wallet and your peace of mind.

I paid for a 9-days Kia e-Niro Car rental. In the confirmation email, it just stated that; At the counter, Greenmotion will hold a deposit on the main driver’s credit card. You must have sufficient funds available to cover the deposit. You may decide to buy additional cover from Green motion at the counter – to reduce or remove your deposit amount.

Hotel said fine no charge because we canceled early enough. Booking.com charged our card the day we made reservations. Will not return our $ 484.92 balance due. Only returned $13.60. They were not even supposed to charge until check-in. I wish I had read the reviews before I used them. I can not believe they can get away with this. I like the other have called and talked to customer service and just been given the run around. We will get back with you!,,, I’m still waiting. I will never use them again and will tell everyone I know not to use them and to check the reviews. Never even knew they were not located in the USA.

I canceled a plane ticket in mid-June this year and I still have yet to receive a refund. Every time I email them, they just say that Singapore Airlines is processing it, but I really doubt that because even during COVID-19, the airline's refund process was 3-4 months at max. I'm extremely frustrated, it's only $800 and they can't even refund it to me. Needless to say, this will probably be the last time I ever try to buy a ticket from them again.

On 11/8/2022 I booked a 3 day Cabin in Big Bear Lake (Summit Chalet) for 12/19-22/2022 for the amount of $2088.00 and I had till 12/4/2022 to cancel for a full refund. On 11/17/2022 I called to cancel and they are refusing to give me a refund. They told me to call the property host, and I told them that I dealt with Booking not the property host. The property host then sends me a message and is saying that he cannot give a refund because Booking has a no refundable policy on this property. So it seems that Booking and the property host are playing games and blaming each other to deceive me. On property host website it offers full refund if cancellation is made 14 days prior to arrival date. So in essence Booking and property host are scam artists. Every stay away from Booking.

Booked a night in Rome and the hotels’ driver stranded us at airport AND the next day when we had to get to pier for cruise. We had confirmed with him multiple times. No management on site. We asked manager to get us a taxi and threatened bad review. 30 minutes later, Booking.com wrote asking why we were a “no show!” Immediately replied and told them I had text messages to PROVE hotel was lying to ward off a bad review! 25-30 emails, disputes and phone calls, we are nowhere. Half the emails bounced back as “undeliverable” and despite submitting cold, hard proof we DID stay there via screenshots, they continue to ask us for our departure invoice despite being fully aware the hotel won’t give us one because it would be an admission they are lying!

STAY AWAY FROM THIS COMPANY. HEED OUR ADVICE. Book directly through the hotel if you can. After over 2 months of trying receive a refund of $861.86 we are still to this day in a frustrating back and forth battle to simply have the wallet rewards return to our debit card the amount they say and does show in our rewards wallet. However after many attempts we are still unable to have this option actually work. I'm sure it would if we were using the rewards to book another trip through them, but to actually have it put back on the original card used, well that is a different issue. Again, the option to transfer to our debit card does not work and they realize this.

I bought 4 flight tickets for my family in March and because of family issues, I canceled within 24 hours. But till now, I didn’t receive refund from them. They just try to go around. Be aware of this company. I never use their services anymore.

Like so many before me have addressed, I, too have been given the run around for several weeks regarding my refund. I've spoken to numerous customer service representatives about this and every time I've asked to file a formal documented complaint, I'm either hung up on or placed on hold for a time only to be hung up on some time later. Their level of customer service is so reprehensible that it's "shocking to the conscience". I only used this site once but will not ever do do again. I've recorded the phone calls with the Booking.com staff to share as proof of their horrible, unprofessional acts. Please don't use this booking site as it is not as advertised.

The room I booked online looked nothing like the room I received. I canceled as soon as I checked in and left and found another hotel to stay at and Booking won’t return my money for their false advertisement. The room was filthy and run down. Tub was nasty and dirty so were the walls.

When I called the the car rental company to cancel they told me they will cancel but Booking.com still charged me the full amount. Not fair. I have giving you enough business and charging me when I already cancel the reservation and the car rental had no problem but you took my money.

In October we booked four November flights from Seattle to Frankfurt and back with Booking.com. Two of them were on a different itinerary, returning earlier and via Vancouver, BC. Now here is the thing everyone who books flights through Booking.com needs to be aware of. If the airline changes the flight, or cancels it, then you need to work this out through Booking.com (the airline will tell you that this needs to be resolved with the travel agency, so that would be Booking.com). In our case, the return flight leg from Vancouver, BC to Seattle was canceled by Air Canada, which meant that two of our 4 travelers would be stranded in Vancouver, BC.

Been calling for 5 weeks now to get a refund. Was told the first time I was to get one back as they verified all documents I sent. Second time I called someone verified again and said no refund was processed and they would get to it. If the hotel did not refund me I would get one from Booking.com themselves and they would deal with the hotel. Third time I called they had no updates on my refund and requested the same documents I already sent and told me I would see a refund in 7 to 12 business days. Called the fourth time I was ask AGAIN to send the SAME DOCUMENTS that were ALREADY confirmed the last three calls and no one would let me speak with a supervisor. I sent the documents again and someone claimed they would own the matter and that I would get a refund as everything was ready.

Wanted to let you know about my horrible experience today. I had booked 2 rooms for one night at a nice place. I don't even know How I got on their site, I meant to do this directly with the hotel. Anyway when I was thru I printed the confirmation information and noticed it said booking.com. 24 hours later I called to cancel because I just wanted to call the hotel directly, which they took care to get everything I wanted. So talking to BOOK I was put on hold, passed around then told I was being sent over to the manager. He told me that one of the rooms didn't have the little box clicked that would give me an unconditional refund. Went on to tell me he wanted to help me out, so if I would Purchase a pre-paid Booking gift card, he would refund what I had to pay for that and my room charge. Which he said I would be charged the Full amount for the room if I didn't do this. Said I would have to pay $500.00 for that gift card.

Booked in July for Nov1-5th trip to bring family to Disney. Being sole income had to plan this out in advance. I paid for the room with PayPal/bank account in full when booked in July. Fast forward to check in. All goes ok. Didn’t know anything what wrong integer then when hot in room wasn’t what I remember booking, but was ok not having the kitchen area. Next days go to check credit card balances like I always do daily and there is a $672.45 hold on card but didn’t say what for, but I knew I hadn’t used that card yet on the trip. That card was set aside for off day at Disney to bring family to another park but 'cause of this hood was unable to do so, so we made best of the day. Went, played mini golf and swimming in hotel pool.

I have been trying for 2 months to receive a full refund issued from Holiday Inn Express & Suites back to Booking.com. Each time I have contacted customer service, they claim that they see the refund of $845.38 on their end, but they can't complete the final step of refund disbursement back to my credit card without final disbursement from the "finance office". I have accrued interest on this $845.38 from 15 September 2022 to present, 2 November 2022 as a result. I keep getting the go around and getting emails from booking.com customer service that the refund is coming but it never comes.

I booked a home through booking.com with a cancellation policy that allowed a full refund if cancelled by a specific date. I had a family emergency and had to cancel two days later, well within their policy timeline. I was partially refunded a few days later so I called the actual company and they were extremely kind and processed the refund fully immediately. Booking.com however tried to charge $783 for cancellation fees. I called booking.com and spent over an hour sending emails and screenshots to their rude customer service team. I was told several times they couldn’t refund the full amount due to their policy.

Booking.com has zero customer service. If you need to get a refund for a cancelled flight they will do everything in their power to get around paying that refund back. I dealt with four different people on the phone and none of them knew what was going on and said something different each time. I was told I'd be getting a refund by the airline but to go through Booking (since I booked there) and Booking told me "3-5 business days" so when I called back today, "Oh 3-5 business days" again. This is what happened this past summer when my job booked through them for a flight that was cancelled multiple times. My job never got their refund. They lost 750 dollars. I'm about to be scammed out of 1k dollars. I'm never using this company again. I used them for many years and this is unacceptable.

Back in May I made flight and hotel reservations at Booking.com for a trip to Asia in October. I had even bought the flight insurance through the website to be really cautious. In September I get notified that one of my flights has been cancelled. I tried to get it rebooked through booking.com, but it was impossible, so I asked for a refund and booked the flight directly through the airline. Its been weeks and I cannot get a straight answer from booking.com, and no money has been refunded. They keep saying wait 4-5 business days. This is now the fourth time I've heard that. I also booked a hotel through the site which said the room was reserved. Two days before I got to the hotel, it was cancelled without notice and the room was given to someone else. I would use any other service before using booking.com again.

On September, I booked two flights tickets for my brother. When I received the reservation code, I went to the airlines website to check the flights. Unfortunately, I could not be able to check the reservation. I contacted Aerolíneas Argentina and they told me the last name was written wrong. I contacted Booking.com customer service and they told me that the last name is correct and don’t have to worried. I said no and I told them to check on the airline website.. My experience with the customer service was terrible especially because they partnered with GOTOGATE. They never helped you and going circles around sending you emails that they are working on your case. I sent his passport for the modification and still lied to me that they were working on it.

I booked a room through them. When I arrived the room I booked, two beds non smoking, was not available, just one bed and smoking. I asked for a refund as I wouldn't stay. I went to booking.com as they are the ones who have to refund me with the cancellation email twice in 10 days and I still haven't been reimbursed. This is bad business and I may not get the refund. It was the Hotel 8 in Maybrook that didn't hold my room so it was not anything I did. This is just corporate America screwing the little guy.

Dreadful service, appalling telephone call handlers, and flights were canceled - on the third time I telephoned the help number. A person whose first, second and third languages were not English asked a series of unrelated questions, missed the point entirely but then decided the cancellations must have been due to '... a poor internet connectivity...'. I asked how I made a complaint. After a while I gave up - I will not use these incompetents again.

I bought tickets for my sister and myself on Mon, 05/09/ 2022, at 1:45 AM. 1)I paid $ 6,943.93 with my bank credit card. Asiana Airline tickets (from Seattle to Seoul, Korea). Korean Airline ticket (from Seoul, Korea, to Seattle. 2) I canceled the tickets on Mon, 05/09/2022, at 11:14 PM within 22hours. 3) Sat, 05/ 14/ 2022, at 8:58 PM, Booking.com emailed me that Korean Airlines has approved my refund. But they are waiting for Asiana Airlines to process their application. 4) From 05/14/ 2022 to the current (10/19/2022), Booking.com (Go to gate) emailed me every month on the 14th, We (Booking.com) are still "waiting for Asiana Airlines to process their request for my application."

On Oct 21, 2022 I had booked a penthouse on Booking. Later in the night I got an email from what I thought was the property owner. I was given an address to meet to pick up the key for this rental. I mapped the address and found it was for a personal home. I thought this was odd so the next morning I called Booking, explained the issue and asked, "Why would I not be checking into the hotel, why would I be meeting someone?" This sounds odd. I asked if Booking actually checks these people out to confirm they are actually the real owners, I was told yes.

NEVER, under any circumstances, pre-pay for a stay booked through Booking.com even though they claim in the Questions and Answers on their website the following: "Cancellations and modifications. My booking was cancelled, when will I be refunded? If your booking gets canceled, Booking.com refunds you immediately. The processing time takes 7 to 10 days, depending on your bank. For any questions, contact your bank directly."

After repeated attempts to get an update from the insurance company and numerous phone calls to them, all I received was the run-around. They have no contact information on their website only a form to fill out to submit a claim. The insurance NEVER contacted me even after repeated attempts. THE INSURANCE IS A SCAM and I will never again use them or https://Booking.com again.

What a terrible company. Did cancel my room before the deadline to not be charged any fee. Tried 3 times but the system was not responsive. Did contact the customer service to inform the situation, they just answered me to call customer service. (Which is very convenient and super affordable, especially when you live in Indonesia). Submitted all the screenshots, answered the zillion questions, they finally admitted I did on time but they blamed me for not being able to cancel. (Because your website did not allow it). And now after maybe 15 emails status quo, so basically they promised service they can not provide and play the dead in order not to refund you. Just transferring you from one service to another.

I made a car rental reservation the company canceled it and yet will Not refund the money for 7 days. I tried to make another reservation to substitute the canceled reservation and after I submitted payment I was then told I would have to make an additional 500 dollar payment at the rental counter. PLEASE HEAR ME DO NOT DO BUSINESS WITH THIS COMPANY. I'LL TRY AND ALERT ALL SOCIAL MEDIA AND REVIEW SITES

They put a listing on their website with incorrect information e.g. incorrect pictures etc. The hotel in question is Days Inn at Madison Heights in Michigan. When I got there, it was filthy and I couldn't stay there. I called Booking.com and asked for a full refund because the advertised photos did not match the state of the hotel. I was told that I had made a purchase through a "Partner" and hence they couldn't assist me. I didn't understand what a Partner meant, apparently they are selling other third party site's hotel rooms on their site and charging a fee to both the customer and the other third party site.

I booked a Homestay through Booking.com in India. After reaching there, I came to know that I was charged 50% extra so I called the customer service to enquire about it. The person on the phone told me that the extra money was charged by the host as taxes. This turned out to be an outright lie as the host was right next to me to confirm. Once the customer service was caught in this, they accepted to refund the extra that was charged. But the refund never came through and now when I call, the line is being disconnected immediately. My advice to anybody looking for an accommodation through Booking.com is contact the property directly.

I was scammed and Booking.com still refuses to help me and reimburse me. I just arrived at the room I have booked, however this is not the place I booked. There is too many red flags about this booking and I am even afraid to talk to the owner, he was really rude to me from the beginning and I was in need for help. First of all, I walked to the address that says in the booking.com app. When I got there, I called the owner to say that I arrived. He told me that is actually in another place, he made me pay for a taxi to get to this another room as soon as possible (otherwise he would just leave without giving me keys, keeping in mind that I arrived in Modena 22h ). He was super rude to me, I don’t even speak Italian properly and he was kind of yelling at me on the phone.

Finally, I have received the refund from Booking.com today. I'm glad someone from their company looks into my case, but their service team is awful. Change the rating to 2 stars.

After booking 2 different stays 1 in NSW (1 night) & 1 in SA (8 nights) and paying online through PayPal we noticed both payments had Foreign Exchange fees come through on our Bank Statement. We live in Australia paid with Australian $ through Paypal AU account but because Booking.com is Netherlands based company our bank was charged in Euro equivalent hence attracting a Foreign Exchange fee which was not stated in any of the billing documents. Booking.com did not respond to our query hence we will no longer use them.

We had a room reserved for one night in Anchorage at Hilton Gardens for $300. We had a confirmation code for it. When we presented, the hotel had no such reservation and refused to honor it. We had to go elsewhere for an additional $100. Booking.com said we were a no-show and charged us the $300. We have been fighting with them for 3 months to get a refund. They said the hotel would have to agree with the refund. I frankly don't care. Someone screwed up. I want my money back!!! NEVER RESERVE WITH THEM.

We have booked tickets to LasVegas & we couldn't secure a US visa before our travel date, our travel is on 15/10/2022, and we are chasing Booking.com ticketing partners GO TO GATE customer care for 40 days to give us vouchers or refunds. We also requested to book later dates as we paid $600 for the Flexi option but they are asking for $2000 extra for a fare difference, but we can see clearly in booing.com tickets for the same price as paid but they can't book it. Booking.com or GO TO GATE is not worried about the customers or their emotions, they want to loot customer money & they are avoiding our calls & not giving a callback or passing the call to the manager. NEVER BOOK FLIGHTS FROM BOOKING.COM OR GO TO GATE. They are terrible & they play with the customer's emotions.

They are liars, and not accountable. Very poor service. They are basically a middleman providing zero service. Instead, they waste your time by providing wrong information and limit your options to change a reservation. They provide very poor service, and at the same time, you get limited if you book through their website, as any changes you want to make to your booking has to go through them, then they echo it to the property, then the property decides, and Booking.com never notifies you about it. Would have given them 0 stars if I could.

We booked a vacation apartment on Booking.com back in the summer for a fall vacation. So far so good. It gives you flexibility to cancel right up to the vacation without paying a deposit which we liked. I contacted the owner 6 weeks prior to the vacation to ask them if we could check in a bit earlier. The owner then informed me that the unit was sold and is no longer available. We were obviously upset and I contacted customer service about a week ago to get some answers including the fact that a promotion (getting a future substantial credit after that vacation) seemed now gone. This is day 7 and I still have yet to hear from customer service. Can't rely on this service! Needless to say I will never use them again. I now booked using another service and communication has been 5 stars.

Customer services are a total disaster and waste of time. I paid for a flight with a flexible plan in case I need to change and when I decided to make a change of date I called customer service number. I did it 5 times and every time they said they couldn't change it or do anything for one or another reason and when they finally were about to change they wanted to charge me more than the amount of money I paid for the plane ticket. When I checked into the airline site the prices for the flight I wanted to change was cheaper than the one I paid. It's a whole sham and I would never recommend anyone to book a flight thru this site. And never ever ever pay any extra money on flexible options, there's no flexibility at all.

I had the most horrific experiences with Booking.com in an hotel booking while traveling in India. Although during booking, it says I don't have to pay anything until I reach to the hotel but I was forced to pay the full amount immediately after booking, otherwise the property would cancel the booking. I paid the full price in advance and when I came to the property, they denied my check-in. The property said although I paid the full amount, they can't accommodate me until unless they get paid more money.

Rented a car through their online website. Arrived in Portugal and not only was there no car but the company they booked through had no reservation at all. When we contacted them for a refund they denied they were in the wrong and kept all our money. They stole $500 from me! Do not use this company!!!

2 weeks before I was due to fly halfway across the world, I had an email from the property saying my room was double booked and they would find me a new location. The property did not respond to calls or emails so I could not find out the details of the new location. I rang Booking.com a week before I was due to leave, and they said they contacted the property and my original booking stood.

Booking.com charged me for a hotel reservation at 119 Garden Golf Blvd North Wales, PA 19454 Staybridge Suites - Montgomeryville, when I got to the hotel, the front desk argued that they had nothing to do with booking.com and this hotel charged me again. They were very nasty, especially the ** lady who happens to be very racist with me as I am Spanish. On top of that, the room that they gave me the first night was infested with bed bugs. I am writing a review so that the consumers know what type of the hotel is this and to know that doing business with Booking.com is pure scammers.

We reserved a condo 2 months ago through Booking.com. The governor of Florida has declared a state of emergency because of a Category 3-4 hurricane. Booking.com refuses to reschedule or refund. Way to treat an elderly couple.

I stayed one night at a Holiday Inn Express using Booking.com. My card has been tied up for $400 extra for a week now. I called them and was told they would release the funds, they still have not. When I called Wells Fargo to dispute it. The foreign customer service agent could not understand simple English. Never use a 3rd party booking site.

We booked a 2 night stay in a cabin at an RV park. The quote was $375.41USD. Our credit card was charged $443.37USD. We reached out to La Conner RV Park and Booking.com to explain the discrepancy. Neither company had the decency to respond. We have been good customers of Booking.com for a number of trips. That has come to an end. DO NOT TRUST EITHER COMPANY. Customer service is a foreign concept.

My wife and I spent a week in NYC in April 2022, booking the hotel through Booking.com. The hotel had some problems with cleanliness, TV service, inattentive front desk, and their breakfast room was closed for COVID, but they charged me for it anyway. After multiple calls and emails, the hotel management and I agreed that they would refund me $96 for overcharges. Here's the catch, though. Because I had reserved through Booking.com, the hotel insisted they could not send me the refund. I had to work through Booking.com. DISASTER!

They never took the full amount out of my account saying I “chose” a prepayment option to where I pay the rest at the resort and I never had any options to choose from so that’s **.. First and LAST time I’ll ever use them.

You are booking with a company in India.

I have made my reservation in Hurghada Hotel, they did it wrong. They charge me $50 extra for a double room and it was only me, no responsibility at all, stating that I must contact the resort which assured that I paid Booking so it must be with Booking, never again.

Property owner in NYC cancelled booking 10 days prior to trip saying they overbooked even though owner contacted me to reserve another day that became open, which I did. Reservations are not honored by Booking.com nor are you able to warn future customers via a review that owner may cancel after reservation commitment at the last minute.

I am furious with Rentalcars.com and its affiliate Booking.com. I had reserved a van for three weeks in July in order to travel around Southern Europe. When I arrived at the Fiumicino airport in Rome, the person at the rental counter told me that the reservation had mistakenly been made to begin on the previous day. Even though I had prepaid for the van, and even though the van was sitting there at the airport, I was told by both the car agency (Enterprise) and Rentalcars.com that my reservation was cancelled. I did not receive any refund for the $6,500 USD that I had prepaid.

I just spent a day and a half dealing with THE MOST RUDE ** phone people that I have ever. Both of these "women" were typical know it all TALK OVER YOU type. I was simply trying to move a flight to 30 days later and it took them putting me on hold forever then coming back with outrageous fees! I should have stuck with dealing with the airlines. Booking.com IS THE WORSE EXPERIENCE I HAVE EVER HAD IN CUSTOMER "SERVICE." I travel all over the world and have NEVER been through what they put me through. The RUDENESS and the inability of these ** WOMEN (I got both times when I called) was on another level of rudeness. I WILL NEVER AS LONG AS I LIVE BOOK THROUGH BOOKING.COM.

I purchased 4 tickets via Booking.com with flex rates. When I had to anticipate my flight, I called booking.com for several times. The last assistant said that I should change the flight directly with EasyJet since booking.com was uncapable to do so and then call booking.com again to request my reimbursement. I called EasyJet and proceeded with the flight change (returning flight from Belfast to Paris) all 4 tickets. Flight changed from July 13th to July 11th 2022. I called booking.com back on July 7th and the assistant said that a reimbursement claim was opened and the process could take 2 working days.

I booked a hotel through Agoda recently. My hotel stay was horrible. In short, the hotel was dirty, my husband and I woke up to BED BUGS crawling on us, the free breakfast advertised was closed, and the hotel staff were unapologetic and rude. I contacted Agoda for a refund and they were very helpful and apologetic about the situation. However, in order to request a refund, we had to go through the partner site which is Booking.com. I had proof of the bed bugs and I wrote a review about the hotel. Booking.com refused to compensate me for this horrible hotel stay, despite my proof and description of the stay. They don't care about their customers and it's all about money to them. I will not be utilizing Booking.com in the future due to this incident and I will advise others to do the same.

I booked a room for one night in Palo Alto CA for $325 to play a gig with a band; the event was cancelled because of Covid 19. I followed the procedures to cancel the reservation and was told twice by representatives of Booking.com that I was entitled to a refund. I stopped payment on the credit card and Booking.com sent the credit card company false information that caused my $325 to be non-refundable. I sent a letter explaining to their US headquarters; never got a reply. In my opinion Booking.com is dishonest and a ripoff.

I booked a hotel for two nights in Rome, Italy for my wife and granddaughter and while doing so also booked a taxi for a ride from the airport to the hotel from the same on-line company, through Booking.com, prepaying as required. The driver was there as agreed and provided the ride to the hotel. My wife informed the taxi driver that the ride was prepaid as it had been. My wife was later contacted by the hotel proprietor and taxi driver and made aware of the fact that Booking.com had yet to pay the for the taxi ride. I went on-line and confirmed that the booking.com site reflected that the taxi ride was prepaid and confirmed that the payment was made on 07/14/22 with a credit card.

Ruuun away from this company. They are a fraud. My friends in Canada and us in the USA went to Orlando. By the time we were planning our trip, we noticed their flight was going to arrive earlier, so we decided for them to get the rental car. Unfortunately they used this company to get a car in Dollar rent a car. They charged up front $500 but we thought that was a refundable deposit for any reason.

I spent over 2000 dollars booking a hotel room. They kept sending me confirmations with phone numbers and links for the hotel. Yet none of them worked. There is nobody to contact. What kind of phony business is this?

I booked the room and it was 2 people but I mistakenly put one person. I called them to add my other partner but they would not allow me to add one more person. I disputed the charges but they said I booked no cancellation so now I will be booking 2 rooms - one for me and one for my friend. Please do not use them again. It is a rip off.

We stayed at La Quinta in Canton Michigan. The pictures on the site were amazing. The reviews said good. The floors were not vacuumed. We couldn’t locate our remote we had to shove the mattress and it was disgusting between the bed frame and mattress. Hair, dust, pubes, dirt, trash. It was just gross. The drain in the shower didn’t work. The plug for it was broken and sat off to the side of the tub. The ceiling bathroom fan was too small for the hole and made it look horrible. The shower curtain had mold. The desk had broken legs. The towels are super thin. We were supposed to stay multiple nights with our daughter in U of M but went another route. The Kensington. Huge difference.

Do not ever use Booking.com, if there is a problem with what you booked they refuse/are incapable/not interested in fixing it… AND IF you even get a hold of anyone it will be 24hrs before you even get a response. I booked and received confirmation for a 1 bedroom apartment with a bedroom that had a bed and pullout sofa and a living room with pullout sofa, I received a 1 bedroom with just a bed and then pullout sofa in living room. Speaking to front desk I was told no such configuration existed, that would be a 1 bedroom plus den and conveniently they only had it available for our last night and I had to pay extra.

My family flew to Chicago for a family reunion and attempted to check into a hotel booked through Booking.com. The hotel said the on the date of arrival they could not accommodate me, but charged my room days prior. I attempted calling to receive a credit and the customer service rep tried to make me pay him 50.00 to get my money back. The worst ever site and they have scammers working for them. I will never use this site again. I ended up going through my credit card company to dispute the charge. The hotel said 3 people could not be in the room. Horrible.

Biz since 1996??? There is zero real human interaction. It reminds me of the fake wizard behind the curtain in the Wizard of Oz. I canceled my hotel, but they won’t refund my money $600. I’m holding out a small glimmer of hope. I have filed a complaint with BBB and a dispute on the bank charge. You Definitely won’t get ANY customer service - zero, zilch - none.

My interaction with Booking.com was the single worst experience with any customer service department that I've had. We arrived in Edinburgh with a reservation through the website at Britannia Hotel. At the hotel, there were no rooms available for us. I attempted to call the Booking.com customer service line twice. Both times I was put on hold for 30 minutes before the line went dead.

I booked a room in Atlanta on July 9. The property owner was not there to let me check in (5-6pm). I called and she hung up. I called customer service with Booking.com and they could not get in touch with property. I had to book an alternative place to stay. I requested being refunded for the booking.com property. It took support 1 month and 10 days to finally get in touch with the property. I supplied bank/card statements, my receipt from the other place I had to book because I couldn't get into their property, and I spent hours on email and phone calls. It would be apparent to anyone that this was not a legitimate property.

Had reservations for July 29 and 30. Broke my ankle day before. Had to wait for surgery. Hotel canceled my reservation and resold the room. And approved refund. They were completely booked. Booking.com refuses to issue refund. Says some 3rd party affiliate in Hong Kong has to issue it but they do not know how to reach them. Lied to me about refund coming. Wait 7 to 15 business days. Gone Along with my $320. They lied to my face. Wow.

I booked a hotel room using Booking.com. The night before we left, I received an email from booking.com that my payment didn’t go through on a credit card and it gave me an option to use PayPal. I checked my cc and there was no charge. So I paid using PayPal. The next morning, my cc was charged also. It has been 65 days since the event and all the company does is run in circles. They ask for the same information over and over again, they use different people to respond who are unaware of your case, and they tell you to wait. They will not help and they hope you’ll forget or get too frustrated to continue to fight. They will not refund my money (390 dollars) at all. It has been a nightmare. Please stay away! I will never use them again and I will tell anyone who will listen. They need to be investigated for fraud!

U.S. New York Location called "AARTPARK HOTEL INN AT LEWISTON" was disgusting and loud. We had to pay $180 for an old disgusting hotel. We asked for help from the office. They were dressed in PJ's. We stayed only 25 minutes after check-in and couldn't handle it anymore. We asked for a refund and they wouldn't give our money back because refunds are was managed through Booking.com (in the Netherlands.!!!). We contacted Booking.com and they have the nerve to offer us 25 euros???? DISGRACE.

We booked flight tickets via Booking.com. They charged us double and we lost more than 1000 euros/dollars. Customer service is horrible and they only provide us with standard answers. We are entitled to our money and we NEED it back. This has already been going on for a month. It is so dreadful and time-consuming. Please, know that if anything goes wrong with your bookings via Booking.com, your money will be gone. And a lot can go wrong.

Booking will change the cancellation policy after you book your hotel. This affects your cutoff time to cancel without a fee. It was not shown in a prevalent manner in the confirmation, therefore this is a bait and switch on the reservation. Buyer beware! I found that it was cheaper to book directly with the hotel on their website. Even though I was a Genius Level 3 member of Booking, it was still cheaper booking directly with the hotel.

Booking.com is the worst company I have dealt with by far. I booked an apartment in Cardiff for two weeks via Booking.com. I arrived to the booked accommodation and could not gain access. At this time the owner/host stopped answering all calls and messages. I contacted Booking.com. They could not help. I was told to re book a place MYSELF and I was not issued a refund for the two weeks I had paid for. Booking.com did absolutely nothing to help. I lost about £2000.0 and had to re book and pay for another hotel myself. I tried contacting Booking.com for several months and they offered me absolutely no help at all. It’s now six months later still minus £2000.0 and no help at all from Booking.com. This company should not be allowed to operate.

I made a reservation for 2 rooms at Econo Lodge Wooster, paid for it, obtained confirmation of reservation through Booking.com however, I arrived at Econo Lodge on Aug. 5, 2022 and was told they did not receive my reservation details and couldn't be lodged. I called Booking.com customer service and was told I had to make a fresh reservation at the property and the initial reservation would be canceled for me to get a refund. Two weeks later, I received an email that my booking has a no refund policy and I am losing $203 because of Booking.com did not transmit my reservation to Econo Lodge. This is quite unfair because the incidence was no fault of mine. I am extremely disappointed and regret making my reservation with Econo Lodge through Booking.com.

Had a confirmed apartment booking in Spain with Booking.com. They then cancelled it on me because apparently it wasn't available. Offered a hotel room in another town as an alternative which was 100 euros more expensive per night than what I could get on Hotels.com. They then offered to pay the difference of whatever accommodations I booked whether with them or not. When I submitted the receipt for the 200 euro difference for the entire 3 night stay. They gave me 25 euros for my trouble. On top of this, when my credit card was refunded for the original cancelled apartment, it was $5 less because of the exchange rate. Avoid. Better options out there.

I booked an apartment for a whole week. I have paid for the whole week but the price adjusted by £10 when I updated my card details. So within staying after 2 nights, the booking was automatically terminated as I have a balance of £10 which was very easily paid if I was informed. So the owners then had the right to kick me out of the apartment (because they chose to be bad people, that's 5 more nights paid without a tenant that they can still rent). I was kicked out in a very rude and pressurized manner. Very early in the morning, giving me 15 mins to pack my bags. Racist and rude.

We planned a family trip to Healdsburg CA and after comparing hotel options and prices, we selected the one presented as a fair nightly rate and offering breakfast and an outdoor pool. Well, the rate was for only 1 of the 4 nights we reserved. The rates were DOUBLE than the expected rate for the Fri/Sat nights, and 40% more for the Thursday night. Our bill was over 2K MORE than we had expected-- and even worse is that if we would have booked directly with the hotel, we would have saved at least $1500, after contacting both Booking.com and the hotel, there was no offer for any type of refund adjustment. Sorely disappointed in business ethics here.... Avoid them!

Do not trust Booking.com. I booked on 08/06 I thought was a hotel and when my husband and I got there, it was a house filled with dogs. Had a dog smells, rude house manager, shared bathroom. We did not stay there. When attempting to talk with Booking.com will not give me an answer and has me on hold without telling I was going to be placed on hold. Please book somewhere else. Use another internet tool to book but booking.com is rude and inconsiderate of people's time and money.

To sum it up, I booked a reservation at a bed and breakfast through Booking.com. I followed the instructions and sent my breakfast choice multiple times (to the B&B's email and by message thru Booking.com). I never received breakfast because the owner of the B&B stated that they receive too many requests from Booking.com and they can't possibly read them all so therefore never saw my breakfast request. Yet, the payment and check-in instructions were done through Booking and they didn't have a problem getting my credit card info. I contacted Booking.com and I submitted proof of my messages as requested that were sent to the owner showing my breakfast choice. I also notified Booking to look at the B&B reviews because multiple reviewers complained about never receiving their breakfast. Booking.com replied that they contacted the B&B and breakfast is complimentary and not extra.

Booking.com listed a hotel as pet-friendly so we made reservations. The note was not pet-friendly so we were charged over $100 for cancellations. Do not trust Booking.com as being an accurate source!!

*I hope there would be a Class-action lawsuit again this thieving corporation. If so, please contact me* Booking.com allowed a booking to come through on Aug 11 for Aug 13-15, I immediately checked the calendar because I knew already that the month of August has been full. Lo and behold, those dates were booked and blocked on Airbnb since mid-July! I contacted the guest immediately to inform them of the issue and asked them to seek other accommodation; sent them a screenshot of Booking.com Calendar showing that the dates were blocked and his supposed reservation does not even show on it. Despite having done this an hour after the booking, the guest raised issue with Booking.com

When we arrived at our accommodation 2 of the aircons were leaking water. The third was leaking oil, possibly refrigerant too. Neither the property owner nor Booking.com seemed interested in helping us out. We left after only 2 hours at the property. The property owner did initially offer us a refund minus the first night which was appreciated, but then changed his mind and decided to keep the money even though we never stayed in the apartment. Booking.com didn't even offer to find us alternate accommodation. They told me I would have to find and book something myself. Don't use this crowd. Use Airbnb instead, they treat you as a customer, unlike Booking.com who have the property owners as customers.

Do NOT use Booking.com whatever you do! You will not be able to contact support in any meaningful way; they will provide misleading and nonsensical services; and in general provide NO benefit relative to booking directly with an airline. We booked a trip to Iceland with their "flexible" tickets option through booking.com; when we wanted to make a date change to one leg of our trip, it took two weeks, countless agents, and long (1hr+) wait times to even connect with support in the first place. Moreover, after making the change, we lost the seats we had paid for, even though we were only changing one leg of our multi-city trip. I was able to dispute through my credit card provider, but the whole experience left me feeling like the ULTIMATE sucker; avoid avoid avoid.

BEWARE....they will not honor your hotel booking!!!! I booked with Booking.com, my email for confirmation CAME FROM booking.com. When I had an issue - because they confirmed a reservation for 6 people - 2 beds and a pullout - they are now saying I need to work with the hotel directly, not them. This is insane! I paid booking.com! When I got to the hotel, they said they don't even have any rooms that can fit more than 4 people! And they said 'nothing we can do'. So I paid $875 for 2 nights and we had to jam 6 people into 2 double beds. This is the WORST customer service I've had ever. Will never use this service EVER again. BEWARE!!!

I booked a room with Booking.com in a motel in Denver and got a dirty room that smelled of cigarettes. I left and booked another hotel. The receptionist apologized and said I should get a refund from booking.com. Customer service at Booking.com was useless and I never got my money back. I will never use booking.com again.

Our stay at your OYO Flagship 73925 Hotel Galaxy was not so pleasant. As I already informed you that I booked two rooms for Rupees 1112.20 and I informed them that we will check in around 11 at night. When we reached the property, the person sitting at reception told us that we need to pay Rupees 1000 extra. Having no option at that time in the night I paid Rupees 1000 there. I was trying to connect with the customer care in the night itself but was unable to get through. Then finally when I talked to Mr. ** from Booking.com in the morning next day before checkout, he told that he has talked to Guest Experience Officer Miss ** and we need to tell this thing in reception and we can take our refund back. We told the same at reception but the person told us that what has been paid is paid, and will not be refunded anymore.

I made a reservation in booking, I contacted the owner and he told me that booking had oversold the reservation, I contacted booking, and they say that they can not return my money, the protocol for them is that I have to accept other options that they provide. And pay the difference. They directly told me, we are not going to return the money, you need to find other option and pay the difference. Do not trust this company.

I had a horrible experience on Booking. I booked a round trip plane ride for me and my family of four through Booking. Weeks later, I wanted to move my first flight up a few hours. I confirmed the new flight and available seats on the airline's site, and then logged on to Booking. There is no way to switch my flight via the desktop website, so I called customer service. I told the rep I wished to switch my first flight. He confirmed the new flight, and then charged me ~$1,500 for new round trip tickets for 4. He then kept me on hold, saying he was still confirming something. After ~10 minutes, he said he would call me back, since it was taking so long. He never called me back.

I never once left the Booking.com website the entire experience. This is important. I was charged by 3 different entities, directed to 3 different companies with issues. But all communications were from Booking.com. I clicked on my itinerary link to confirm and called the number listed on the Booking.com site. After 30 minutes of them not finding my departure flight I was informed that I was talking to Priceline.com. My booking.com app has one of my two flights, but no hotel or rental car. What's the point of using booking.com if I cannot go to one place for my entire itinerary?

I booked a room through them. The hotel sent me refund but they never gave me my money back. I've called so Monday times to be left on hold for l hour or more and still no answer. They had my refund for now than 10 days and still yet to send it to me.

I book a hotel with Booking.com for the 4th August to 18th August 2022. Name of hotel was SobeNy Theatre Row Rentals. I’ve paid in full $1,622 usd for my stay only to get a last minute email that the hotel was over booked. I’ve contact booking about my refund in which they said they will refund if the property don’t. Today is 9th August. I’m here in another hotel and when you call or email booking about my refund no one can give a proper answer. I don’t know if I can find a way to up load my email with my booking, receipt, email with booking acknowledgment of refund. I have everything.

You will be given refund to THEIR wallet..Not your credit card..They will lie..Put you on hold..forever..5 months waiting...They returned?? Funds to wallet..It is not where it came from...Then they will cheat you further...

Bad customer support for hosts. No phone calls from them, only irrelevant emails 48-64 hours after being sent. Staff is incompetent. All they know is how to charge a commission each month. I'm absolutely disappointed.

Please don't trust on Booking.com. They said you will charge on arrival but hotel charge your card same day same time even though if you cancel your booking. This happened with me when I make my booking and cancel. Charge card through hotels and at the end of day they said, "Contact hotel for refund because we can't do nothing. We are not responsible for your refund" but they should be responsible for refund. Because we trust on them. That's why we gave our card details. Anyway I tried to contact hotel several time through email and through their web site but can't get any single reply. I send my card detail as well as customer service instructed me but still don't get reply.

0 STARS. I booked a room though their site. Unable to make trip. Canceled 24 hours in advance. The company will not refund my money. I also called the hotel. They said no cancellation fee, as well. I have called several times, trying to resolve the issue. Booking is telling me I canceled the day of. The reason they cannot refund my money is because the hotel charge my card and they’re waiting for the hotel to refund my money. The hotel denies any cancellation on my end. It was not my responsibility to call the hotel in the beginning I just did to be on the safe side. Also, your calling International so I didn’t realize that and was charged $200 extra on my cellphone. This company is a fraud. Please do not book with them. I have reached out to my attorney. Also going to the BBB. I warn you, DO NOT BOOK with them!!!!

We booked a house through Booking.com - we paid full price. The host refused us entry because he didn't get our required documents despite us sending them. The host refused to refund us the money. When requesting Booking.com refund us, they admitted their messaging service is the reason we were refused entry but refused to refund us the cost. We didn't get to enter the house we paid for in full. Booking admitted their system was the problem. We were charged full price for a house we didn't stay in. We were forced to scour the city for hotels at 1am. Do not use Booking.com unless you want to lose your hard earned money.

I purchased our flights and added on the optional insurance and paid for the flexible ticket option which allows you to change the time or date of your flight with no charge. What they did not tell me and what was not in the fine print was that they booked me on airlines that have limited to no flights to that location after the end of August/summer and my flight was literally scheduled the last weekend of August. So after verifying with 6+ different representatives Including a manager that they sold me A flexible ticket knowing that there were literally zero options after that date to be able to get back home. Now on top of cost of the flights, which my only option is to take a future flight credit that I can't even use until next summer, I am also out the deposit for our Airbnb which was $300. I have spent a total so far of 11 hours on the phone trying to come up with a solution and they don't even care about their unethical practices. Don't book through this company.

Booking.com hires a 3rd party vendor, GoToGate, to handle their flight customer service. They are incompetent and milking their contract without actually wanted to assist customers. I booked an international flight that got stuck in "pending" status and my ticket wasn't released. I was told to wait 3 days for it to go through - which is crazy. If the ticket doesn't process automatically then 10x out of 10 there's a problem. I called GoToGate and requested they cancel the pending flight so that I could rebook another ticket. They told me to wait 3 days, which I didn't have time for. I called the airline in question, but they didn't see my booking at all, but stated that if GoToGate or booking.com contacts them, they would transfer them to a dept. that would assist in getting the situation resolved.

Firstly, let me just say, the outside of the home was nothing like the pictures on the Booking.com website. It looked like I was in a sketchy part of town. I did not feel safe. Secondly, the post of the home stated there would be parking, and there was someone parked in the driveway. I nervously called the property number that was listed on Booking. No answer to my call or text.

I reserved a hotel room on Booking.com and paid through my PayPal account. I never received a confirmation email but I was charged for the room. When I called booking.com customer service, a recording came on that says they cannot help you if you don't have your confirmation number. But they never sent it! Do you see the endless loop they put you in? I contacted paypal to open a case. In the meantime, I sent messages through the booking.com website but the response I get is "sorry without a confirmation number, we can't help you." This is madness! What kind of way is this to do business? Then I found out from paypal that booking.com is contesting my claim and said they did in fact send me the confirmation email. Turns out they sent it to the the wrong email, not MY email. So paypal immediately refunded me. Thank God.

Due to an auto accident, I had to cancel my reservations 7 weeks in advance. 1st time I called they said they could not refund any price of what I paid for the room. Called back the next day and this time the representative said I would have to call the Motel to cancel myself and then the Motel would have to contact Booking.com to let them know it was canceled. Once that was done I contacted Booking.com again and he all of the money would be refunded except for $50. I told them it did not say any such thing in their Terms of Agreement. But he said there would not be any other refunds. I contacted my attorney who wrote a letter and within a week when they received the letter my $50.00 was refunded back into my account. Biggest Rip Off Company I have ever seen.

We had a lovely holiday in Italy, wonderful until I received a text informing me my next day flight had been cancelled. I spent HOURS in phone and chat queues with the people who staff Booking.com's 'customer service'. The only thing they are trained to do is deny responsibility and assistance, and direct you to call another number. The rep at the second number told me that I should contact the airline for help since it would be days before Booking.com could find us replacement flights. We ended up purchasing new flights to return home, and there is still absolute silence from Booking.com on any refund for the cancelled flight. AVOID this company.

I had booked a one night stay for my wife and I as a surprise @ a hotel.. Hotel was unacceptable and came unacceptable and canceled our reservation. No problem. Booking.com will not refund our money claiming the claiming the manager needs to contact them which was done.

Had a trip this weekend Booked by this company, the hotel canceled my res. When I arrived at 10PM. Strange city, alone in the dark had no idea where to get another room. After flying all afternoon. I finally found a roof, paid cash now I discover they sold the booking to PRICELINE. No record on Booking.com even though on my print out itinerary it clearly say Booking.com. Now Priceline is dragging their feet with a refund and compensation. NEVER USE EITHER, these are scam artists for lazy people. I will be shocked to receive anything back. So sorry I fell for it.

We booked for and paid in full for our hotel room both times at least 1 week in advance. Both times no room was available when we arrived. We thought the first time (about a year ago) was just a disappointing “fluke”. This past weekend it happened again. We had travelled hours and were exhausted. We had a big day planned the following day. We had to find a room on a Saturday night in Minneapolis… ended up on the opposite side of the city because hotels were full —far away from where we wanted to stay. Booking.com is a joke. I would definitely advise against using them for anything.

We arrived at our motel in Iceland only to find that we did not have the room we had booked on Booking.com a month earlier. Our experience was that we called Booking.com and waited on hold for approximately 30 minutes, then we were cut off so we called back, waited, were told that we had to wait another hour before they would agree to book us another room. Two hours later we finally had confirmation that we could seek another hotel. The experience was exasperating, exhausting, and frustrating. DO NOT USE THIS SERVICE.

Unfortunately we booked Hotel Castel Fragsburg a five Star Hotel near Meran with Booking.com much more expensive as if we had booked directly. We received an offer from the hotel for a junior Suite including breakfast. Booking.com gave us just a Superior Room without Breakfast (49 EUR per day and person). We complained at booking.com.

I booked a hotel through Booking.com and received a confirmation email. A couple of hours later I arrived at the hotel only to be told that they had no room for me. Had to drive another hour and pay almost twice as much to find a room. Later I called Booking.com and they said they can't do anything about it. The hotel said they did not charge me and had no record of the reservation. Next time you travel and want to use Booking.com, beware! The reservation may not be honored and you may be left with no place to stay or have to pay a high last minute price.

I booked a 3 night stay at the District Hotel in DC July 25-28 using Booking.com. I had to cancel on July 25th and never stayed a night in the hotel. After being on hold for over an hour a Rep told me I might only get a partial refund and said they would have to contact the hotel. They claim they could not reach the hotel and asked me to contact them. The hotel did not respond to my phone calls or emails either. Booking.com then told me tough luck - no refund (at all) for you. $360.33 is a lot of money to walk away from. They blew me off.

Used Priceline.com who then used Booking.com without my knowledge until our room was booked. The room they booked for us was a filthy crappy room with human feces on toilet and shower curtain. Black mold was all over bathroom door. When we reported this to hotel manager who had no concern only words from him was sorry. He couldn't even stand up out of his chair to greet us. It cost us $140+ for the room. Booking.com offered $25.00 digital money, Seriously this is a resolution to make this go away.... We will never use a 3rd party to book a room.

I booked two rooms at a hotel in LA through Booking.com. Upon arrival they only had one room available. A single King bedroom is not ideal for a party of five people. This has not prevented Booking.com from charging me for the room I never received. Customer service is a labyrinth on purpose meant to make you tired, bored, and frustrated enough to give up and let them keep your money. I learned the hard way this company is trash. Don't make the same mistake I did.

DO NOT BOOK WITH THIS COMPANY. Total ** trying to deal with them for money that they even admit that they owe. The low level employees agree that the money is, in fact, owed, but, once a "manager" is asked for "permission" to refund what is owed, the low level employee comes back with a different story. I have never seen anything like this. At first, I was annoyed by the complete incompetence that I am dealing with, however, I have realized that this is beyond incompetence~this ** is intentional. Personally, I would be embarrassed to have to work for this company, but, hey, integrity doesn't pay the bills. When you call to make reservations with a hotel, MAKE SURE that you are dealing directly with the hotel in question, and, NOT Booking.com~if you deal with Booking.com, be prepared to bend over, cause they will screw the ** out of you.

I booked a car and never completed the rental. On the site, it shows that I completed the rental. When calling to get my refund they would not help me. I asked to speak to a supervisor I was left on hold for an hour then hung up on. The next time I called and finally reached another agent Princess (the name she gave) refused me to speak to one then hung up on me again. Told me it's past the date of the rental even after seeing that I called before. Please please go through someone else and DO NOT book with them. Now I have to file dispute with my credit card company for my money.

Booked a 4 night stay in New Orleans 3 weeks before our stay. When we arrived hotel said there was no reservation in my name. Tried calling Booking.com and waited 20 mins to speak with someone then got disconnected. Called back, waited another 20mins to be told they could move us to a different hotel. We explained we booked this one because of location and that wasn't an option. Long story short, after arguing we said just refund us the money and ended up paying double the money to stay in the same room we booked with booking.com and out $700 until they refund the money.

I reserved a room for a friend at a Quality Inn on 24 June 2022. Booking.com asked if the reservation was for me or someone else so I put his name down, and paid in advance to make sure the room would be available. When I arrived at the property the desk clerk canceled the reservation because my friend had no ID, even though I'd paid for it already and I had ID. The clerk gave me a printed cancelation. A couple days later I called Booking.com for a refund. They told me they had to get a cancelation directly from the hotel by e-mail and sent an e-mail to the hotel asking for it. Called again about a week later and was told they hadn't received the hotel's e-mail. I called the hotel manager and he said he'd sent it but would send it again.

Before I booked with Booking.com I should have checked out the reviews. I ended up in the hospital just before I had to go to the hotel. And I've talked to the hotel I canceled the hotel ahead of time. But booking.com is not refunding my money. Even though they said they sent it back to booking.com. I'm never going to use booking.com again.

Do not!! The hotel we booked on Booking.com looked great in the online photos, HORRIBLE in person. Called customer service, told them I wanted to check out of this hotel early and wanted a refund for the three nights we would NOT be staying. They did nothing to help. One voicemail to the front desk and nothing, just a message that sorry, nothing can be done. Now have to pay for two hotels for our stay because we could not stay at the first hotel. Do not use booking.com. They will not help you if there is a problem.

I booked through Booking.com to stay in the Rockwood Resort Motel, Lake Ozark on July 18th 2022 but had to cancel due to unforeseen circumstances. I contacted the motel and they told me that I had to cancel through Booking.com which I promptly did. I received an email from Booking.com to conform the cancellation with a note that said “We’re in the process of updating your info. This change will be visible everywhere soon.” It turns out that they didn’t contact the motel because I still got charged for the night. Thanks for nothing Booking.com.

I booked a hotel through Booking.com on May 26th for our small business. We arrived at the hotel and the hotel was unable to activate the card from Booking.com. The hotel (and myself) tried to contact booking.com for over an hour to get the card to activate or get a new one issued. It was 11pm at night, we had been traveling all day and were exhausted so I paid for the room out of my pocket...again. I have been trying to get my money back from Booking.com for over a month now. They keep saying their finance department needs to process and ok the refund before it can be issued. If I could give less than 1 star, I would.

I tried to make a reservation at a Hampton Inn in Fayetteville GA and I never received an email confirmation. I called the hotel and they did not have my reservation but my credit card was charged. I attempted it email and calls to cancel but everyone wanted a confirmation number which I did not have because I never received the email. I found out via calls that the email went to a wrong email address and the reservation was made at the wrong hotel. I never got an email and attempted several times to cancel but could not get any help without a confirmation number and a pin which I never had. I still have not received my money back!

I booked a flight through Booking.com. My flight was canceled by the airline and airline issued my refund to Booking.com since I purchased tickets through them. Seems like they were not even aware of it. First I was told that they were not aware of cancelation, later they were not aware of refund. Customer service is absolutely useless, no help at all. I had to file a dispute with my credit card company and I called Booking.com again, and now they are saying that I have to wait 2 months to resolve this issue. Absolutely unacceptable! It's illegal to withhold customers' money! Do Not use Booking.com!

I had a bad experience with Booking.com regarding a reservation I made. To make it short, I did not receive any notification from them, when I wanted to cancel it one month prior to the date, I had to call the hotel who cancelled directly the reservation with Booking. Booking.com then withdrew from my account the whole amount without informing me and one week later reimbursed me partially without informing me. This kind of behaviour is unacceptable and I will now not use anymore their services.

I was a member of Booking.com for years. It was the only way I booked my vacations until now. I made an mistake and booked for two people instead of 1 person. While on vacation I realized the mishap and requested the reimbursement which would have been around $400. I wrote to customer service, called customer service, and even requested a supervisor. When I asked for a supervisor they repeatedly hung up on me. Additionally, I tried another way and realized the price guarantee might work better. When I looked for better prices I realized I missed out on so many discounts for not booking direct with the hotel. They did not honor the price guarantee either. The long and short of it, is please do not go through what I went through. This website is not trying to retain or help their customers but just make their money. After this experience, I’ve heard horror stories of full refunds not being given. This is definitely not the place to book.

Airline canceled the flight. I contacted the hotel via the information that was supplied with the welcome from the hotel. I called them 39 hours before I was to arrive. They told me I need to talk to BOOKING.COM. I tried to call, but no information. I typed them an email. Never once got anyone to respond. Only got $28 of the $189 refunded. Garbage service. I told the airline they owe me for the hotel. They told me to eat it, and Booking.com is junk.

We booked a 2 night stay with Booking.com and the day before our first night both my wife and I came down with COVID. We immediately contacted Booking.com to cancel the reservations and were told that we had to contact the hotel (Baymont Inn Suites in Ashville NC) which we did. The hotel said that Booking.com had to initiate the cancellation so we again contacted Booking.com. They said an email had been sent to the hotel. The next day we contacted the hotel who said they never got an email and couldn't cancel the reservation. After more phone calls to both parties we got stuck for one night's cost of $214.70. We were in a critical health situation and Booking.com let us down big time.

Booked a room in Kyle Texas on the Booking.com site which advertised a special of $106 per night for three nights plus tax. A week before our trip I printed out our confirmation to find out that our total was $574.79 for three nights. How does $106 X 3 plus 14.5% tax equal $574. No customer service so no one to talk to to correct or find out why. DO NOT USE BOOKING.COM "TOTAL SCAM."

I purchased a round-trip ticket to France. 20 hours before my flight the arrival flight was canceled and the return flight was canceled. I spent a week contacting Booking.com again and again trying to get a resolution. I requested a new flight. They were unable to get me a new flight. I asked for a refund. They told me their system was down and they were unable to process it and a callback. I called back numerous times. I got the same excuses every single time. They never processed my refund. I never got a new flight. I had to purchase another flight with the airline company on my own. I am now disputing the charges through my credit card company because booking.com is unable to do business.

My CC was compromised and someone rented two rooms in Northern Michigan which they never showed up for. I was charged 469.91$ as a cancellation, no show fee! As soon as I realized money was missing...Four days later I contacted my bank and located establishment which refused to refund and instructed me to contact Booking.com. I did and was told money would refund. On follow up next day I was told no and to dispute/cancel my cc. I'm a single mom and can NOT AFFORD this, we don't stay at hotels outside of emergencies! This is bad business and left us struggling. NEVER do business with them as their practices leave MUCH to be desired.

I'm going to the big island for the first time in August and spent hours looking at different accommodation sites. I saw the same condo on two sites: exactly the same photos, same unit (you could see the condo number), same dates, both non-refundable -- but a different price for the unit, and also more expensive service fees and taxes with Booking.com. However, booking.com states on their condo page that they do price matching, and since I've used them many times I decided to book with them - a loyal customer. The catch? You have to pay first, and then they refund you.

Booking.com charged me R140000 for a booking that they did not confirm. They then refunded me R132000! This is theft. Do NOT USE THEM! Their customer service is shocking and they are basically stealing money.

I had booked a room for 3 adults in Queens NY for a funeral in the City several weeks before the actual funeral. Found a beautiful little hotel, great reviews and was super close to where we needed to go. Everything looked perfect. Fast forward to today (4 days before we are supposed to leave) and I called the hotel to find out the possibility of adding one more person to the room. Upon calling, reception informed me that the room I had booked through Booking.com was only suitable for 2 adults with one king size bed. When I asked the hotel what their refund process was so that I could try to find another hotel, (because they had no other openings) they had informed me that Booking had not sent over any of the payment, and were very confused and sympathetic about why booking.Com had allowed a 2 person room to be rented and charged as a 3 person room.

Made reservations through Booking.com. Arrived at resort and it was infested with roaches. They moved me to another room and issued a %50 refund to the virtual card booking.com paid them with even though I paid booking.com with my actual cc. Upon contacting booking.com about refund multiple times all they can state is that a email was sent to Finance Dept. and I have to wait on them but there's no way I can be cc in email or speak to finance at all and that their supervisors are refusing to take my call and that they can refuse calls if they are unable to assist so basically they took my money and there's nothing I can do but spread the word now. BEWARE if you are due any money back from hotels, etc. You may never see it if you use booking.com.

I booked my California vacation through Booking.com got to the hotel. Was totally misleading pictures, than what it was in the website. So I canceled the rest of my stay.They still charge me for the reservation that I didn’t use, even though I cancelled the rest of my stay at the same night. We found the place is very filthy, very unsafe.

I purchased tickets for my family to fly from San Francisco to Berlin. On the way there we had a stop in Zurich where we were at the gate and told there were no seats for us. We had to stay the night and fly the next day. After some research to make sure this didn't happen again for our return flight, I found out that since they didn't allow us to fly the final leg of our trip to Berlin that we were considered a no-show and our return flight was cancelled as well. Now they tell me that there is nothing that they can do and I have to buy new tickets in order to return home!

Booked a hotel (Holiday Inn) to stay in Bar Harbor, The room option at the time of booking was advertised with free breakfast included, however the confirmation email came with no meal option. There is no customer care support at this business. The hotel didn't help either. I would suggest you to book directly with the hotel instead of using Booking.com

I have used Booking.com many times and have had a few minor issues here and there. After, my most recent experience, I can safely say I will never use booking again. I found a 2 hotel rooms for around 186 each, I sent it to my husband to see if he was okay with it and 15 minutes later booked the rooms. I received an email stating that the rooms were actually forty dollars more per room. I sat on the phone for 4 hours that day trying to convince booking to fix the error since I had photo evidence of the price I was offered. Finally, later that night they mailed me saying that the price was fixed.

Went to cheap hotel for 2 nights due to lack of availability. I come to sleep and there are bed bugs. Long story short, talked to property they know about the issue and couldn't expect much more. They supposedly will refund my money, it's the least I could expect. Up to that point Booking.com told me basically I was on my own. 2 am and need to do a walk in somewhere else and after 2.5 hours on the phone with booking to get help so I can find a place where to go sleep by doing a walking in, they told me that's all they can do. That's it. In the middle of the night, no place where to go and looking to do a walk in where they accept me. Spoke to 2 Reps, 1 hanged up on me, the other one couldn't help me. I asked to be transferred to manager and nothing happened. Work customer service and from now on, I will boycott booking. The name of the manager is "Keycie T." located in the main office in Amsterdam.

As a host, my property was suspended from booking for as they said “non-payment” even though I have made the payment earlier before the due date and sent them the confirmation multiple times with the proof from my bank that payments were settled on Booking.com bank account. Unfortunately, they are still asking me to send the proof of the payment to lift the suspension on the property. We are losing customers and business opportunities for a lack of professionalism from Booking.com.

I arrived at the apartment we had booked through Booking.com and there was no way to access the building and no evidence of a reception to pick the keys from. I contacted the owner first but the phone number did not connect. After waiting 15 minutes on the customer service line, the call handler advised she needed 30 minutes to try and contact the accommodation then if she could not she would find alternative accommodation. 30 minutes later I was advised this was what was going to happen. At this point I told the lady we needed to be at a concert in 2 hours and we had all our luggage and were abandoned in London, this needed to be a quick resolution.

I reserved a hotel for three nights online through Bookings.com. I realized instantly I needed to cancel, but I couldn't complete the cancellation online. So I called them to cancel. They didn't follow through. When the full amount showed up on my bill, they pretended said they would refund me the full amount less the hotel's cancellation fee, but that they would request that the hotel waive the fee. They did neither. When I called the hotel, they said then never got a request. Each time I've brought this to their attention, they pretend not to understand me and tell me they are asking the hotel to waive the fee but they aren't getting back to them. It's all lies. They are incompetent, and they refuse to correct their mistake. I'm going to dispute the charge via my credit card bill. Bottom line. DON'T BOOK ANYTHING THROUGH THIS COMPANY. IT'S A SCAM.

I was always fan of Booking.com but I will never use them again after the last experience. They didn’t stand up as they should as intermediaries to a total fraud booking and unreliable property manager who not only put our lives in danger during wildfires in the area, but also marked us as ‘no-show’ after we needed to evacuate as per the government’s guidelines. He denied to us and booking.com that we ever showed up or stayed in the apartment (even for a short period), and we were charged with an additional no-show fee on top. After a lot back and forth with booking.com (worst experience ever!) with support agents lacking responsiveness and reliability in their responses, we were only refunded 1 day’s stay and nothing more. They never escalated the query even repeatedly asking or really understand the issue trying to find a reasonable solution. They were just communicating the property manager’s lies and inaccurate responses.

1st night's hotel was informed when checking in that my visa was rejected, turns out mine was fine & had already been charged the night's hotel rate - was Booking.com that didn't pay the hotel - 2nd night - showed up at hotel after driving all day to find out that they had cancelled my reservation & they did not have any rooms available - what a shock, just want to relax & now have to go find a place to stay - I did at about $100 more than what I had reserved.

Customer Service was contacted regarding an error made on a reservation for the next day. I was belittled, treated rudely by the man in customer service and finally called a liar. I ended the call at that point and will never use this service again. The man was unable to understand how the error occurred and after several attempts to explain in to him, he told me that the there was no way that the charge on the credit card could have been placed with the wrong name, which it was. I was looking at the invoice that I received online. They charged us for 3 rooms, not one and the name of the reservation was not the name of the person whom card was charged for the reservation.

I recently made a booking via Booking.com for a four stay at the Broadway Hotel, 4140 Broadway in Oakland, CA but regrettably, I had to cancel this booking along with several other bookings as I contracted covid 5 days prior to the arrival date. This meant I was unable to fly across country to fulfill my business commitments. I received a confirmation email that no charges would be applied.

The hotel had no record of our reservation or confirmation number. When I requested a refund I was charged the full price of the rooms. I was on the phone for an hour while the representative called the hotel. There was no resolution for my refund.

October 2021, I bought two flight tickets using booking.com as an agency with American Airlines to fly to Santiago Dominican Republic. Unfortunately I had to cancel both of my flights. I was honored with a credit from American Airlines, and this credit was useful until October 2022. Well, I am thinking I have both of my flights secured with a credit, so I called American Airlines to assure I was able to rebook my flights and use the credit. American Airlines replied back to me that this agency, Booking.com requested the whole refund of $1,045.14.

If you use this site to book a hotel, not only are you going to pay more than booking directly but you are on your own for any customer service issues. Booking.com employs customer service agents however they DO NOTHING, but say they are sorry and promise to resolve an issue. If they mess up your reservation as they did mine, you will have to find your own alternate accommodations at a last-minute higher cost, they share reservations with Priceline, (sister company) and each blame the other for errors and neither take accountability. After the fact trying to get reimbursed for charges they made for fake reservations that the hotel does not know of is impossible.

They are the WORST company to work with. I booked a room 2 months ago using Booking.com and when I get into the room the lock of my door was broken, so I asked the hotel to give me a new room and they told me they don't have any room available, so I left the hotel and asked them to give me a refund. Since I booked through booking.com, the hotel told me that I needed to get my refund from them. It's been more than 2 months I'm trying to get my refund from the Booking.com and they are not giving me my refund. Another worst thing about this company is their customer service. You don't understand what they say and it's super unprofessional. *** First time tried booking.com and it will be my last time.***

As a reputable booking platform, I booked my online accommodation via Booking.com only to be out of pocket by £86. I made three bookings with London Lodge Hotel visa booking.com - all three bookings were charged prematurely. The third charge bounced due to the hotel emptying my account off all funds. The terms of my reservation was that payment was only due on arrival at the hotel, and I had a free cancellation period. Hence they made a catastrophic error by charging me upfront.

Saturday June 25/22, myself and two of my children and their spouse booked a cabin in Boone NC for Saturday night June 25. We were all coming from different areas, as my husband was also meeting us there on his way back from Massachusetts. I booked this cabin at 10:30 am on the 25. I put our arrival time at 5pm. I arrived in Boone, stopped at a gas station to see what the code was for the cabin and found a text saying that the cabin had already been booked and the host couldn't understand why Booking.com let it book again. They offered me a 2 br place, which would not of worked for us. I was so upset, spent 2 hours looking for another place, couldn't find any, ended up at a hotel. This turned our family's fun get away into pure frustration! This is not how you run a business! I will never trust or use Booking.com again!

I used Booking.com for making hotel reservations for about 2 years before I had an issue… which required the help of customer service. Since then I’ve had the displeasure of NOT being helped by their customer service several times. The first time was a Price Match claim that I made. We stayed at a place where our friends paid $30 less per night through Expedia. I followed ALL of the proper channels to submit the claim, including starting it while I was there and submitting proof - but they pushed me off long enough until I gave up.

-I purchased tickets ($970.02) through your service to travel to New Orleans for baby shower, paid an extra fee ($39) to change the flight date and went to the airport and was rejected entry to my flight, citing I owed $500 more. I paid and had my tickets for my Spirit Airlines flight and was floored when I could not travel. I was taken advantage of.

Had the worst experience in my life as a frequent traveler. Booked flights back in February 22 for an international trip for 3. Booking.com was informed flights cancellation in April however failed to inform us. We went to airport, was told flights were cancelled, no alternative no chance to rebook. All our other bookings including cruise hotels and domestic flights worth $15k were not recoverable. Full Insurance doesn’t cover travel agent’s error. Called and emailed booking.com every 2 hours for 4 days, requested supervisor to call back- not a word in 96 hours torture. So frustrating. Huge loss of money, waste of holiday. Just not communicating. Wish me luck even to get flights refunded for the cancelled flights- they said I needed to apply! Horrible horrible horrible, so irresponsible. Anyone, just stay away from booking.com.

They highlight free cancellation everywhere when you are booking. But lot of conditions when you try to cancel the booking. The UI doesn't show you how much you will be charged and how much you will get in return when you cancel. If you book through other website or from hotel directly they will get you better rate and better customer service. Stay away from them.

This company is a complete mess, I recommended not to use this company for traveling. I bought 7 flight ticket because we have a family trip, they change my flight time only and the rest of the family kept same time, I called Booking to asked to change my flight to same time as my family. They change twice. Last changed they did, It was one hour before my family flight ticket time. It been more than a week and still pending for confirmation, I haven't received any respond from them, also they don't want to do refund to me. Is very frustrate.

I booked a condo a year ago, on Booking. Four weeks before my stay, they cancelled it. Kept telling me to put a credit card on file, I did, and they cancelled my condo because they said my credit card was rejected. I call my credit card company, no problems with my card. I called customer service 4 times to fix the issue and give them another card. They would not help me, customers service, gave me a run around and even, hung up on me, trying to resolve the issue. What's the sense of having customers service, if they do nothing to help resolve issues. I do not trust this, too many problems. If I could, I'd give no stars. Waste of my time.

I booked a Paris Hotel on December 26, 2021 for 6 nights with Booking.com. Because of Covid restrictions, I could not travel. I contacted the hotel (Aparthotel Adagio) and spoke to a manager. I received an email from the hotel a few days later stating that they did not charge me for the rooms but that I need to contact Booking.com to get the charge removed from my credit card. I contacted Booking.com via their website and told them that the Hotel did not charge me yet the charge remained on my card through Booking.com. The person I spoke to said she called the hotel but could not speak French so she would call later. No followup call was made.

My husband and I booked a hotel in SC from June 5-9, ok simple enough. Booking was easy and it was the cheapest I could find in the area. Money was charged immediately no problem. Get to NC on the 5th and get a call from the hotel in SC stating that they were double booked and that they didn't have the room I booked through Booking. The lady asked if I could use a room with one bed and I pointed out that I have 2 children and my husband so no we wouldn't all fit in one bed, duh common sense right? Well she gave me some speech about how she would try to get another person to switch rooms blah blah, fine with me. This was at like 1 in the afternoon, once we got to SC we were gonna go straight to my sister's house so no big deal.

Despite staying at a place booked by Booking.com, it is not allowing to review the place. The customer care is very slow in responding and not focused on resolving the issue. They came across very biased prefering hotel partner

I booked a hotel and immediately realized I had booked the wrong dates. I immediately cancelled but they would not give me any of my money back. The reservation was four months in advance so the hotel had plenty of time to fill the room. I called Booking.com and they said they were keeping all of my money.

Cancelled the hotel because of Covid 19 in which the Hotel refunded the money without any penalty to Booking.com but didn't get the refund yet... I have spent many hours on this but still didn't get the money yet.

I frequently book on Booking.com and this is my first VERY negative experience. I booked at motel with a 9 rating on Booking.com. This must be created by friends and family of the owners as the motel at the most is a 5. We had made a reservation on booking, but when we arrived we did not at all like the look of the place. So I asked to see the room before checking in. The room had a very strong odor and we could not have slept in it. The desk MGR said, "That's ok. Cancel online," which we did. We then book another location for that night through Booking.com. We ended up with no help from Booking.com and being charged for both rooms for the same night. Booking.com does not stand behind the guest, they stand behind the motel/hotel only. Last booking I do through them. From now on it will be EXPEDIA.

I tried to check into my hotel and the reservation was not found due to a clerical error. I had to rebook with the hotel they called Booking.com. I’m booking.com said they would refund the money. This was New Year’s Eve. They have not refunded the money and are not going to. Even though they have sent many emails stating my refund should hit my bank in 7 to 12 days no later than April 18. A representative called me and said they refunded my money and the bank is keeping it. My bank is not keeping it. I go through Chase. Yesterday I got an email billing me for $47. Bottom line they are not trustworthy! I don’t think I’ll ever see my $380.80

Each time they have lied and not given me what I have asked for. They quickly take my money and stick me with sub standard service. When I try to reach someone to complain it is impossible and I am out money. This company are scam artists for sure. Be leary.

I am devastated with this company. I bought 3 flight tickets 6 months prior to my vacation. I found a better deal and I asked them 1 month prior to the flight to cancel. I then called the airline and they said they issue a check to a Washington state: Colville Travel. I called Booking.com and they say they will send my concern to their supervisor and they will call me back. It's been 7 months and I still haven't gotten a response. Very sad that this company is stealing thousand of dollars to individuals. Please tell me why is this company still existing.

I cancelled an airline flight with Booking.com in October of 2021. I made 15 calls to try to get a refunds from them. I contacted United directly March of 2022 and was told they already gave my refund back to Booking.com. Finally in April 2022 I was told I was in the queue for a refund. That was 60 days ago. I called again and was told I needed to continue to wait. I feel like they are waiting for me to give up so they can keep my money. I have NEVER had such a horrible experience from any company in my life.

I have only used Booking.com 1 time and it was a terrible experience. Requested copy of terms/conditions for trip insurance; only received a vague, 5 bullet point description. I needed to change my seats from Business Economy to Economy, and they stated that changes could not be made unless upgrading, even though flight was refundable/changeable when making purchase. I then had to make flight change due to COVID; charged me an additional fee of $2,000 and would not provide me an invoice with new charges. Do not use booking.com, it's not worth the hassle. If you book directly with airline, you get better customer service and cheaper rates!

I had a reservation with Dollar through Booking.com, Booking number: **, my flight was delayed for couple of hours and when I reached to the car rental, they were already closed. The reservation clearly says that the car rental was open 24 hours, I called their customer service number and no customer support was available. I called Booking.com next day and explained the situation and asked to cancel the appointment but they gave an excuse that it already in rental period window and can not cancel it and asked me to create ticket explaining the situation and ask for refund, and it will be taken care of. I created the ticket but was closed without any explanation. I reopened it but it is sitting there without any action and it is almost 2 weeks now and didn't get my refund.