Booking.com Reviews

They charged my debit card for a car. Upon arrival, the car company canceled my reservation because I did not have a major credit card for the deposit. No where was I informed that the same debit card they charged would not be accepted for a deposit. I was stranded in a state I’ve never been to with my 3 young children and 11:30 at night. They refused to refund me. They are thieves!

Terrible service and very misleading. I will never use this service again ever... I will tell everyone I know how bad and untrusting they are... Instead of the actual hotel coming up you get their site and it advertises low cost but always in American dollars even when looking from Canada for an in Canada stay... They should not be allowed to be attached to a hotel search. if I wanted Booking.com I would have searched that...

I booked Margaritaville Beach Resort Fort Myers. Unfortunately, hurricane Milton was approaching, and my area in Venice Florida, along with Fort Myers were mandated to evacuate. Margaritaville said they would refund all reservations, but since I booked thru Booking.com, they could not assist me. Even though it was a natural disaster, Booking.com will not refund me my one-night stay, $230, as it was against their 2-week policy. What kind of company will not adjust their policy for a hurricane? It shows no compassion for those who were impacted by the hurricane. I will never use this company again.

Scammers!!! Terrible company to book hotels with!!! They use third party companies based out of China!! I booked a hotel in Prague through the Booking's website and paid extra for an upgraded room. Upon arriving in Prague the hotel never got my upgraded room confirmation, so they put us in a horrible room after I paid extra and got confirmation of that room through Booking. After several emails booking still denies it's their responsibility and would not refund my money for the upgraded room I booked. They can't even give me contact information to their third party company in China. They are a complete scam!!!! Do not book any hotels with them or you will be disappointed with your room and you will have paid more for it.

Never booked with this company yet they charged me somehow. Called and even spoke with someone at the company as well as the hotel and they said because of policy I had to get charged for day but again I never have even booked this stay with this company for a trip in so-called Ohio. Called my bank to dispute this charge but urge anyone to stay away from this platform, they are crooked liars and scam.

Had issue October 15, 2024, customer service issued me a refund of $89 and it was approved. They told me to send in my invoice which I did and nobody will talk to me, now emails are getting returned to me, just saying they’ll get back with me. Numerous times I’ve emailed them, I called and they hang up over $89 that was already supposedly approved. I got emails with Booking.com stating that they were going to refund me, it doesn’t matter because they won’t even talk to me now, after all these loyal years they lie!!!! And don’t value your business.

I called Booking.com customer service and spent 2 hours on the phone to make a change to a flight reservation. They charged me 200$ for the change in booking for which I have a bank receipt. I then was notified a month later that Booking.com never placed the change and will not honor their mistake that I provided both evidence from my bank and they also had a voice recording confirming the charge. Still with all this evidence they refused to do what is right. Now after several hours of trying to reach their customer service and discussing the matter they still refuse to help and refuse to allow me to talk their supervisor for further explanations.

My travel agent changed policies & used Booking.com without telling us. Horrible experience, flight got delayed. We had to pay for two nights of a room when I wasn’t there (out of pocket over $750.00). Unable to use our loyalty points. We won’t use our travel agent or Booking.com again.

They offered flexible flying and when I wanted to use it they said it was too hard and didn't have the time to help me. They promised a refund on the phone and I never got it and now they say they can't do it.

Horrible, booked a stay in NH through Booking.com extended with property owner. Two weeks before reservation, I was canceled claiming I was doubled booked as Booking.com and property owner passed the buck about who’s at fault, offered 25 Euros from Booking for inconvenience, that’s when I realized Booking wasn’t even a US-based company and not smart enough to at least offer compensation in the currency of the country I live in, personal I feel they work together to scam the highest price for their reservations.

caught it and I cancelled the transaction. Fully expecting to be refunded, not the case. I received 5.50 back in refund and a whole lot of, "Sorry, sorry, sorry." So today I’m sitting in my truck thinking about a warm bed that I had budgeted in my budget for two more nights at this room. I actually am renting but I have to go because insufficient funds. So I’ve called and talked to the customer service but they give you the run-around email game and I feel they done this, not I because nothing else was hacked or stolen just through my Booking.com app. So if you guys make a reservation, it looks like you’re paying regardless they are very rude and snobby on the phone as well, like this is small peas to them, just a 120 bucks, go away, shoo fly.

Very bad experience with Booking.com. Getting ahold of customer service is nearly impossible. I never succeeded. They say the hotels set cancellation policy. The hotel says otherwise. Not sure who to believe but I got nothing back despite cancelling days ahead of time.

The worst experience ever!! I will never use them again.. They provide ZERO customer service.. They send out a confirmation email where you can supposedly change or modify your hotel booking and it doesn't work. Then you go online and try to handle it on the site and you get nowhere... You can't chat with anyone. You can't cancel your booking even if there is a family emergency. I have a death in my family and I must check out immediately and I'm trying to cancel and check out and they will not let me.. They refuse to refund me the night that I can not stay even though I'm willing to pay a cancellation fee.. All I need is to check out and get my refund only for the nights I can not stay and they refuse. There is no actual customer service and the number they provide uses an automated system that gives NO HELP, just the runaround... HORRIBLE.... NEVER AGAIN WILL I USE BOOKING.COM.

Couldn't locate our cabin booked through Booking.com due to a not complete address. The owners of the cabin wouldn't answer the phone despite being called 20x. Booking.com refused our refund. On top of that they said my appropriate review was "violent" to pad their rating.

We had booked a stay at Grand Canyon Cabins. We marked that we would pay at site on day of arrival. I called and asked if we would still be charged if we had to cancel last minute due to a medical emergency. They said they would. I also noticed that they had already pulled out the money for the stay. This made me angry and I ended up cancelling. My mom got hurt and did not know if would still be able to make the trip. We were still going to go until I saw they already took the money out.

We recently took a trip to Italy and used Booking.com. We needed to change dates by one day and used the website to attempt this. It appeared that our change would not go through after multiple tries. We also notified the property where we were staying of our change. The property was fine with the change. Check-in with the property went fine and then we received an email from Booking.com stating that we were a no-show due to our changed arrival one day later.

I booked two rooms in a college town on a football game night. Needless to say, all of the hotels were sold out. Arrived at the hotel and they did not have my reservation because Booking.com overbooked the hotel. I will not be using Booking.com again.

I booked and was charged extra for a room type that did not exist at the hotel. When we called Booking.com they refused to refund us and the incorrect listing is still on the website over a month later.

We tried to cancel in advance, they would not allow so we rearranged things so we could get to the hotel. Booking's email said room was reserved. Arrived at 10 pm and Booking.com had canceled the room. NEVER use them!

Can not get through to Booking.com for anything. Poor customer service. Can not get through to Booking.com for anything. Poor customer service. ' I wrote in to urgently request the cancellation of a recent booking made by my underage son for a property listed under my name. As he is under 18, this booking should not have been accepted, and I kindly ask for an immediate cancellation without penalty. No reply. Unfortunately, the property owner is refusing to cooperate in this regard.

We had to evacuate due to Hurricane Milton. Well the 1st hotel we were able to stay one night but not the full 4 days because all the hotels in Daytona were under mandatory evacuation. Well Booking.com said I had to pay a cancellation fee equal to one night. I said this was not our choice. So then we booked into a room in Georgia but we get there and they are full. No rooms. Happened again in South Carolina. Now both places we had come informations but that did not matter and now Booking.com says there was no cancellation allowed on those two bookings. So we are at this point trying to get our money back but just keep getting a run around from them.

It was my first trip to San Francisco, and I was recommended to this hotel by Booking.com as a replacement because the original hotel that I booked through Booking.com was unable to keep my reservation. I should have just taken the refund from Booking.com, but they paid the difference in price from the original hotel that I booked and Hotel Amari. The original hotel that I booked had 4 star reviews on Google, and somehow Hotel Amari had better reviews and was more expensive than the original hotel that I had booked, so I thought that I was getting a deal with Booking.com paying the difference. WRONG!!!

I never write negative reviews ever but I want everyone to stay away from this awful company. I booked a hotel 4 days prior through Booking.com. My hotel was not ready at 4 pm for check-in. I went on the website to see what the cancellation policy is when I realized my hotel was over $200 cheaper for the night I booked. Mind you, I was booking at a motel 6. If I cancelled and rebooked I would have been charged a cancellation fee which was the full cost of the hotel plus the new fee. So I called booking.com before I checked in to see if they could honor this rate. They stated yes, all I would need to do is provide screenshots of the new cost and I would be reimbursed.

We booked our room at Best Western close to Lambeau Field for a football game months in advance. Upon arrival they gave us two double beds when we booked two kings. Booking.com didn’t send the info to the hotel. We tried to call the day we arrived, put on 40 mins hold, I gave up because we were on vacation. After arriving home and multiple text messages and phones they offered me a mere $55 for my trouble. The supervisor Amira actually laughed at me and refused to give me her supervisor. Told me it was my fault for not contacting them upon arrival. We were trying to make the best of the room we were given and didn’t want to waste time on hold. Glad we didn’t wait on hold because today it took me 3hours and 4 repeated calls to get a rude supervisor. I will book with someone else next time. This place is a joke.

I waited for 6 months for a refund. During that time, I contacted by phone and by email the customer service. I was always told the same story, I guess they have templates they use for phone calls and email replies. Today, after 16 years of being their customer, I deleted my Booking.com account. This is a business that goes down, and will disappear sooner than later.

I used Booking.com until they changed my dates on one of my stays and I got charged for my room and wasn't even there. I called and booking.com and the hotel wouldn't make it right. I will never use them again nor stay at La Quinta

Booking.com customer service is terrible!! I have been trying to get a receipt for one of my stays the hotel nor Booking WILL HELP, understand they could if they wanted to but refuse and keep blaming the hotel, whereas the hotel blames them as do I. Don't use them, there are plenty of reward sites that actually benefit you. I mean I'm genius level 3 and it does absolutely nothing, Save yourself the hassle.

Scams big time, not from usa. They just have a usa office but big time scammers, no customer service at all, don't book through Booking.com. You will regret losing money. If I could give no star at all.

I booked a flight with Booking.com and the booking was unexpectedly canceled, I didn't check my email that weekend and we only knew when she was at the airport on 10/9. Booking.com is falsely claiming that I initiated the cancellation. As a result, only a partial of my payment was refunded, with the company stating that certain fees were withheld due to my alleged cancellation. This is absolutely untrue. My mother’s visa is expiring on October 11th, and there was no reason for me to cancel her flight, especially after I paid extra for aisle seats to ensure her comfort. Booking.com’s explanation is not credible. This is not the first time I have experienced this issue with them, and I have since discovered that American Express uses also Booking.com for travel-related purchases. They are a Fraud.

We booked a 2 villas through Booking.com website, We went to villas for a hen and the state one the villa was absolutely disgusting. So bad that 1 of the villa we couldn't stay in due to the stench of mold/mildew, There was cracked light switches, lights hanging off walls, mold on ceiling and walls, ants crawling everywhere, the pool was filthy and loads more issues all to which I've got photo evidence to back, when we got home I tried to contact villa to request a refund on 1 villa due to being unable to use it (they would of seen this when inspecting it), with no luck I took it further and reported it to booking.com customer services. This is where the shocking services started, They agreed to contact villa and I was to send over all pictures and problems (to which I did). They stated they would give the villa 5 days to respond.

Booking.com has irreparably damaged my property's reputation and has consistently failed to address the situation. While my property was undergoing renovations, I requested that Booking.com close it to prevent any new bookings. Trusting them was our mistake. Despite our efforts, we continued to receive guests claiming they had reservations, only to discover that Booking.com had never closed our property. We were inundated with around ten reservations a month that we simply couldn’t accommodate.

I will sleep in a Bus Station before I use Booking dot com. Made a Hotel reservation in April 2024 for 1 night on July 16, 2024. Booking.com reservation. Confirmation: **. We arrived at the Hotel Lobby and told our reservation was released due to failed payment. Zero email, text or phone call at any time citing an accounting issue. Booking dot No Help. Did absolutely NOTHING to assist us. Take Away: absolutely zero value to use Booking dot Useless. Go directly to Hotel and secure your reservation.

I booked a room for one night. My vehicle broke down an hour away. I tried to find a phone number to try to transfer my stay between Holiday Inn Express to a different Holiday Inn Express but couldn't find a phone number. I tried to message them from the app on my phone with no response. I will never use Booking.com ever again!!! Bad customer service! Such a rip off!

Booking.com changed the date of my reservation in order to get my money. The date that I was trying to booking the hotel didn’t have availability (I found it out later). I didn’t notice the changes, and proceeded with the booking. I realized the error on the confirmation text message. In less than a minute after the reservation was done, I contacted them, through email, chatting, phone and asked to fix it. Answer that I got: Any changes need to be made by the Best Western Hotel, we can’t do anything. Okay then, I called Best Western Hotel. Best Western Hotel Answer: The Booking.com needs to cancel it, We don’t have availability for the date that you are asking and if we cancel we will charge you. All this happened 48 hours before the supposed arrival date. My card just got charged today. How would you call people who do business this way?

After spending literally 30 minutes on the phone with an agent that pretended to be considerate and accommodating after a horrible experience with a hotel that is affiliated with Booking.com has caused me to sever my relationship with them. I have spent so much money over the years with this company, and I am very disappointed in the outcome. Never again.

Booking.com will steal and lie to customers who book with them and then blame the property of where you stay. I was promised a full refund by the property but Booking.com kept my money and won't respond to message and calls.

WARNING! They can charge you the full amount no matter what the circumstances. We were given a room that was unfortunately uninhabitable, we were 100% refunded by the hotel yet booking still took our money. Smh. Disgraceful. Buyer beware. Call and book through a hotel directly. I'll never make this mistake twice.

I booked a home rental from Yelm Washington resorts through Booking.com. Listed how many people. It was under the max. Got told the price. Reserved it and paid in full. Immediately they charged me and said it was paid in full. Then the owners tried to contact me and wanted more money from me as I had more than 4 people. The max was 6. Could not resolve with homeowner, so I contacted Booking.com. Was told the homeowner should not be contacting me directly for more money, and that I had paid in full since I had under the 6 person maximum, so they would contact the owner and discuss while I was on hold. Then Booking.com came back and said they agreed to only up the price by half of what they had told me or they would cancel it for free. That apparently Booking.com and the owner had a discrepancy in pricing. I told that my paperwork said I paid it in full.

Closed to $1000 US dollars went missing from my room on September 16, 2024 at a facility booked thru this application and neither the facility nor Booking.com has returned my text or emails. I tried to contact the same person from where we rented the room from via Texts which was the primary way of communication since day one and also booking.com via emails regarding the missing money but I have not been able to establish any type of communication.

Horrible, horrible and horrible. Be aware of an unsecured app, someone used my acct on Booking.com to book 2 hotels at same days in California, I never done that reservation. Customer service was awful in providing information about if my cc was used for the payment. They were protecting the thief but not me. Never again. They don’t care of the real customers.

They advertise as if they are in the US. I tried to reach them to cancel and after multiple attempts on the website computer generated responses, I clicked on the phone number. I was charged $187 on my phone bill because the person who answered is in the Philippines. No US contact. Refer to Better Business Review who warns you. I’m out the rental fee and the phone bill, which you are not warned about!!!

The Booking.com customer service agent I spoke to was very rude when I spoke to him. I explained a situation I had with a reservation, and after I had finished, the customer service agent (Zack/Zach) immediately hung up on me. I am extremely unimpressed with Booking.com and their site. I DO NOT recommend using their site.

If I can I would give Negative star to Booking.com. Not sure where to start.

DO NOT BOOK WITH BOOKING. So I figured I would try to give booking a go since Samsung does these little perks where you can get cash back. I thought that was pretty cool and also we all are trying to save a penny, right, since everything is going up in price and paychecks aren't getting any bigger. So, I booked my room for a conference for the next day on Booking. My reservation was confirmed, my money was taken, and I received email confirmation as well as a confirmation through booking stating that my room has been reserved. I was given a confirmation number and then their pin number.

These people will lie to you, they told us they had wifi, just lost my house in the storm and needed it for my business. We did not check in because they told the guy ahead of me they have not had wifi for sometime not. We called back and told them they said we get 10% back.. This is about money, they don't care if they hurt you. Best Western is the way. But I did contact my attorney and a Better Business Bureau because that's false advertisement.

Booking.com charged about $150 more than the actual hotel website. Even with proof, they did not seem to care. They said I needed to provide proof 24 hours before actually staying there. I will not be using This app again..

I have booked flight ticket from Booking.com, and flight got cancelled but till now no refund. I beg people to not book flights from here. This is the worst experience and lot of mental stress created by booking.com.

I was searching for a hotel to stay at through a web search. I opted to go with Booking.com since they offered the lowest price with an additional discount. After following a link they provided me with for a 10% discount, I booked my reservation. To my surprise the 10% discount was not reflected. I contacted customer service immediately after my booking to address the issue. The first representative tried to tell me that the discount can only be used if the email was received before the booking, in which it was. He then asked that I forward the email to them.

Booking.com is not reliable and responsible company. It’s very difficult to communicate with them. My latest problem was in Europe. I booked a hotel in Rome through booking.com and paid total 595.07 euros that included all taxes and fees. At the hotel they told that I have to pay additional 56 euros for the taxes. I tried to call booking.com on the local number but couldn’t get through because everything was in Italian. I wrote to booking.com on my app, didn’t get any response. I paid the taxes at the hotel and I came home. I tried to call them. It took 20 minutes to get to them and during my conversation I was cut off. I tried several times, each time had to explain everything from the beginning. Eventually I gave up and started to send them emails.

I would give 0 stars but that’s not an option. Booking.com charged me $50 on top of what the hotel charged. When I called to ask why I was told it was a ‘resort fee’ even though the hotel did not charge me a resort fee. They continued to tell me there was nothing they could do about it and then hung up on me. When I called back they pretended they couldn’t hear me and hung up on me again. This company is evasive and they charge fees outside of the booking. There is no way to take care of it because they hang up on you. I will be contacting Better Business Bureau and I HIGHLY recommend not using their company.

Made reservations at wrong city, Douglasville instead of Douglas Ga. Canceled just after paying and they still charged a cancelation fee. I'm a disabled vet trying to go down to help out with the disaster relief. I will NEVER use or trust them again!

I will NEVER use again. Too restrictive. You have to cancel at least 2 days in advance. When booked directly with chain or hotel or Expedia, the usual cancelation period of cancel by 4pm on day or arrival or something similar. Also you are charged in advance for the entire amount of your stay 2 days before hand which becomes NONREFUNDABLE. With most rates at hotels, you pay at hotel. Changing is difficult. If extending stay by one day when one of your current reserved day now shows as unavailable, you will not be able to change reservation. You must book a separate reservation for the extra day. It is a one way street with Booking.com and that all points to them. Rates are no cheaper and if offered 10% off, IMO it is not worth all the restrictions imposed by booking.com

This company is not needed at all. Call the hotel. And book yourself. I booked a hotel through this company..big mistake. I had a medical condition right before trip. My kids called and canceled 6 days before trip. I was still charged for one night. Plus booking fee. Even though it says ALL OVER THE AD..FREE booking, free cancellation. It's better to just call the hotel. It's actually usually cheaper..with no fees.

We rented a room at a place calling itself a hotel in Ireland. What it actually was was the master bedroom of a house that the owners were still staying in. It was barely cleaned, there was still medication and other personal items in the bedroom, there were no locks on the door, and they were still there, staying in another room. The guy was creepy and if he had chosen to come into the room while we were sleeping, there's nothing we could have done about it - no locks, no security at all. The bathroom still had all their stuff in it. Very dirty, scary, nasty place.

Never, never use Booking.com. They did not notify us that the hotel we had reservations at was damaged by a fire and closed on the day of our vacation. We arrived that evening and had no reservations and nowhere to stay. Their customer service does not respond and there is no valid phone number to reach them.

**Title: "Booking.com and Redford Hotel - A Nightmare of Zero Sleep and Zero Accountability"** I stayed at the Redford Hotel in New York City for three nights that were nothing short of a nightmare. The first night, a Saturday, was especially brutal. Noise from the street kept me awake past midnight—blaring car horns, shouting, and general chaos. Just when I thought I might finally get some sleep, 4 AM rolled around, and the nearby clubs let out. The resulting noise was deafening, and there was absolutely no way to sleep for the rest of the night.

I booked through Booking.com for a hotel stay for my 13 year wedding anniversary for the first time through them and being in Atlantic City. The hotel was cancel on me the a week before my trip because they stated system error. I said okay I will do another hotel then with same accommodations, for them to send me the hotel and tell me I have to pay another $754.55 for the hotel when they already have my fundings, I have been trying to get my money and no one is helping me. I have given my bank account info, etc to do a wire transfer to was up to 14 days and still nothing. I call my bank to be told from them that no one attempted to make a wire transaction or even try to refund it to my debit card and as of today no help to get my money back. Booking.com I need my money now, I am trying to be reasonable at this point and rate I don't want to take it up a notch.

If I could give them 0 stars I would. What a terrible experience. Made a reservation that specifically stated I could cancel. But, I can not cancel. They will not help. Plus they charged my credit card from some place called Peterborough. Cars? Whatever the hell that is. The company is a total scam. Stay away!

Do not use this website! I made a reservation that stated it was non-refundable and I took a chance on that; however, a hurricane happened the weekend of my booking, and I hoped that I would be able to get a refund, given the circumstances of untoward weather. I contacted Booking.com and the hotel where I had the reservation. Each told me I had to deal w/ the other and I went back and forth. I finally reached the hotel manager and he said that he was willing to give me a refund; however, it had to come through Booking.com since the reservation had come through them. They continued to tell me that the hotel had not responded to their emails within an appointed time frame, and continued to encourage me to reach out to the hotel.

Complete Scam and criminal behavior. Rented a van through this company. They had nothing anywhere prior to booking that the company renting the vehicle, Fox Rentals, didn't allow for travel in the majority of states. I was asked once I arrived at Fox to pick up the vehicle if I was traveling out of state. I told them yes, and the clerk said the car is not allowed in the state I was driving to, and promptly said she was canceling the booking. This is clearly deceptive business practices by Booking/Rentalcars. They refused to provide a refund.

Got sick and had to check out 1 day earlier. Hotel said Booking.com would handle it. Strike 1. Got trapped in a booking.com phone loop scam when trying to call. Strike 2. Had to go to their site and initialize through their support then call to make it work. How many people get hung up on that? Strike 3. Foreign support guy. Strike 4. Said he'll fix it right away. No problem at all. I looked and on my CC the whole charge disappeared. Received email reflecting what the new price is going to be. We'll say it was $700 before and now it's 500 in this email. Well a week later there's a new price of... You guessed it. Max price of $700 all over again. Strike 5. Stuck in a phone loop again. Strike 6. Rude foreign Karen woman. Strike 7. Woman directs me to the original hotel that they should handle it. Strike 8. Direct myself to CC to dispute. Strike 9. You suck.

The worst customer service EVER! I had to cancel 1 night of a 2 night stay and the hotel agreed to refund the fee on their end and provided a receipt with proof. It has been 100 days and I still have not received my refund from Booking. I've made 6-8 phone calls and spent 4+ hours on the phone trying to get my refund. They say they haven't received it from the hotel and they will call the property while I hold. They return to the call saying the property number is disconnected but refuse to use the number on Booking that I use to call the property and they answer every time. Save the headache and book directly with the hotel of your choice! Booking is a scam and you will be talking to someone overseas when you call. ZERO STARS.

I was able to book a stay on Booking.com, and the owners of the property improperly setup their posting, and held my reservation hostage and demanded that I book an extra night or they would cancel my reservation. They waited until 10pm the night before the stay was booked to cancel the reservation, and Booking.com did not reply to my complaints, or do anything to make it right. I would stay away from Booking.com and use other platforms that have better customer service.

I booked a hotel for October in Boston for the Regatta in July through Southwest Airlines, which uses Booking.com. I called the hotel to confirm my reservation. They didn't have it. I called Booking to let them know and they said they called the hotel and I did have a reservation. I called the hotel again and they said I had no reservation. This went on for 4 phone calls until I finally asked Booking to get me the confirmation # from the hotel. It wasn't until I asked for that that she said I did not have a reservation. She said she was going to have to cancel and refund my payment. She sent me a link to more hotels which were 10X more expensive than my original booking. Needless to say, I could not afford to pay the higher prices and had to resort to booking a hotel far away from where I wanted to be and renting a car to get me to the regatta. I would give zero stars but 1 star was the lowest I could rate.

Absolute ridiculous garbage site. They simultaneously rejected my booking and charged my card. Also, they do not provide a toll-free number to call unless you have a confirmed reservation. The site is obtuse to use and their customer support is non-existent. They have seemingly spent more on their advertising than on their business model. They pay Google enough to have their rates be annoyingly pushed into your face only to not have those advertised rates available on checkout. Bait and switch at its finest. I will never use Booking.com again and if I ever have the opportunity to meet one of their executives I look forward to verbally berating them for wasting so much of my time.

Disappointed doesn’t even describe it. They stole $380 from me and after several attempts of a call and messaging and speaking to their customer service… they said: “Nothing I can do”. They did not even attempt to help me fix the problem or refund my money. I will never use this app again. Going to Hotels.com.

I would have left 0 star if I could, we had a terrible experience with the flight that was booked through Booking.com. Do yourself a favor. Do not use them, they're never around to help when something goes wrong.

I booked a flight. Paid for flexible through booking and I needed to change my flight which was more than 24 hours before. I spoke with someone who was suppose to call me back in a hour because their payment process to pay difference was down. Never called back, never emailed back. So I lost out on that ticket and had to pay for another ticket. I wax a genius customer but I uninstalled the app and will never do business with them again.

We booked a room through Priceline in April 24, for a one night stay in Sept 24 near the airport in Cozumel, as our flight got in one night before we could check into our resort. Well when we arrived to our hotel after 14 hour travel day we were told that we needed to pay for our room. I explained we already paid at the time I booked the room in April through Priceline. They told me NO I only reserved through booking.com. So I got priceline on the phone and sure enough they 3rd party my hotel to Booking.com. So after another hour on the phone the rude women assured me that I was never charged and I would have to pay that the desk.

The customer service experience has been extremely disappointing. While they may appear to listen, their responses often feel like empty promises. The airline has a tendency to cancel flights for what seems like minor scheduling adjustments. They claim the issue will be resolved within a week, but don’t hold your breath waiting for a resolution.

I booked an apartment through this app for my stay in Los Angeles from August 16 to August 19. To my utter disbelief, when my family and I arrived at the location listed by Booking.com, we were completely ignored. Not a single response from the property. I reached out through text, call, and email—absolute silence. I had traveled all the way from San Francisco, exhausted and expecting a smooth stay, only to be left stranded with no place to go. Imagine the frustration of standing there, with my family in tow, in a city we didn’t know, and receiving no help whatsoever from the property.

We booked an hotel, Teoria Paros - Matsas Windmill, in Paros, Greece that looked very nice online on Booking.com. We arrived at the hotel. The first room not as advertised - small room, no balcony, and not maintained very well (even cracks in the walls). There were also many mosquitoes around the room and courtyard. We were offered another room and when I looked at bathroom shower and tested it, it was very unsafe for my wife and I at 69 years old. No shower curtain in small bathroom and water went all over the bathroom, toilet area, sink and by entrance to the bathroom. Bathroom floor was underwater and slick and my wife has Osteoporosis. If she were to fall, bones would break and it would be a disaster. I wiped up the floor and told them we wanted to cancel, we weren’t staying. They said they will not offer us a refund.

I have been scammed by a company GOROOMGO in India. I used Booking.com to book an accommodation which does not exist. It's a scam run in India. I contacted Booking.com many times. Gave them proof of the scam such as my bank statement and my WhatsApp chat history with GOROOMGO. But booking.com did nothing to stop this scam. I was never refunded by booking.com. GOROOMGO is still listing with booking.com. GOROOMGO is a scam, they do not have any property. Once you do book with them they will ask you to make an advance payment. Once you do the advance payment, they will just disappear. Booking.com is supporting such scammer as they are getting share of it. Avoid booking.com at all cost. Will never make any kind of booking with them in future.

To whom it may concern, I want to inform you that I will be letting everyone that Booking.com will not stand by their service. I have had a terrible experience dealing with your customer service and the property that was listed on your contracted site. I WILL NEVER TRUST BOOKING.COM AGAIN!!!! Below is the description as to what has led to this conclusion. I have attached a link to the listing and a copy of what it was actually like.

I would like everyone to know that I booked two rooms for a family wedding. 1 for me and the other for my parents. I did unfortunately purchase a non refundable booking however my parents very quickly got sick, ended up in hospital due to "Covid" flu. I called right away, asked for just their room be canceled and was told I needed to contact the Holiday Inn and ask them to send the email approving the cancelation back to them and it would be done. However no such email was ever sent or received by Holiday Inn.

I rented a car through Booking.com on May 5th 2024. It is September 27th now. For 5 months, I have been waiting for the rental company pays my deposit back. I have contacted booking.com, each time they asked a proof from me that shows deposit is not paid. Each time they made me wait for 28 days. If you are going developing countries, do not use booking.com because they are not checking what is happening.

Booking.com offered a free taxi from the airport to the accommodation. It was one of the reasons I booked with them. However, once I booked, they failed to send me the link to arrange my taxi. I tried for 6 weeks to get them to constructively respond to multiple messages and sent them a screenshot of their offer which clearly stated an offer of a free taxi with the accommodation. I even called them a couple of days before my trip reminding them about my upcoming check in date. Each message, email and call was promptly followed customer service notice advising that the matter was under review. How can something like this take 6 weeks? It was like banging my head against a wall. Unfortunately, the booking was final and I couldn’t cancel without forfeiting the cost of accommodation. They finally approved the free taxi after the vacation. They are so stupid! Worst customer service ever. I’m never booking with them again!!

I reserved a room back in Aug. 2024. I then realized I had booked too large of a room. I cancelled the room, and rebooked, all online. Two days before using the booking, I called to cancel the booking because I would be staying two days longer on my vacation, and rebook for another date. I was told the room had been canceled, so I rebooked for another day. I was charged for the booking I thought was canceled because the girl saw the booking I had cancelled, and NEVER canceled the booking I was calling about. I was charged $90.55 for THEIR mistake!! How do you prove you called and cancelled?? They are crooks. DO NOT USE THESE GUYS!!

Booking.com deserves their one-star review average. Do not use this company! An EconoLodge where I stayed charged me as a no-show on a different reservation they say I made through booking.com, I never made this reservation. EconoLodge gave the reservation number, but (surprise!) neither the booking.com web site or their UK Customer service number 011 44 20 3320 2600 will respond without a PIN. I have no PIN and cannot figure out how to get one. TOTAL SCAM!!

Complaint Regarding Canceled Reservation and Poor Customer Service. To Whom It May Concern, I am writing to formally lodge a complaint about my recent experience with Booking.com. Several months after booking a property for my family reunion in December, my reservation was unexpectedly canceled. Since then, I’ve had extreme difficulty finding a comparable place within the same price range, given how close the reunion date is.

Booking.com customer service is non-existent. Our flight was cancelled due to weather, so we tried to make a date change with our hotel (Sorry, but you have to contact Booking.com), ok... Booking.com would not give an option to alter dates or a Rep via chat. So I had to DIG online to even find a phone# (888) 850-3958 to reach them (nowhere on their site). 15min wait to reach a rep and all they could do was adjust date, but nothing to inquire on adjust price (Expedia handles EVERYTHING). Booking.com was a little cheaper so I figured I'd try it... NEVER again!!! I learned my lesson EXPEDIA!!!

I booked a hotel in another state through Booking.com. Mind you it was a non refundable booking. After I hit book I realized I put the wrong date for it. I get it. My fault there. I tried to change the date, wasn't going to cancel. It won't let you do that. It said nothing available for that date. And no they would not refund me. I booked the same hotel with a different website with the correct date. There should be a little leeway when booking.

Be very careful if you cancel your reservation and are due a refund. I cancelled a reservation that had a 48 hour cancellation policy. I cancelled 3 months ahead of time, well within the 48 hour time frame. I never received my refund for the one nights stay. I have tried to call but there is no way to reach a person. I had to finally put in a dispute with my credit card company. I will never use their service again. They have awful customer service and this is cheating the consumer.

Do not book with them!! They are scammers who do nothing for consumers and protect hotels when you've been scammed. They're trying to do nothing but get paid for it at every turn!!!! They will take your money and do nothing if not worse!!!

I flew into Charlotte and booked here. After I completed my room and payment information the form said "almost done". Something like that. Soon as I clicked finish booking "non-refundable" popped up on the page!! I ended up staying elsewhere because they didn't have an airport shuttle! They are robbing Americans. This company from the Netherlands in Amsterdam!

Booking.com Failed to Vet Fraudulent Vendor – Extremely Disappointing Experience. I recently had a terrible experience using Booking.com, and I’m deeply disappointed with how they handled the situation. I booked a property through their platform, expecting a smooth and secure process. Instead, I was defrauded by a vendor that Booking.com failed to vet properly. Upon arriving at the property, I discovered that the listing was completely fraudulent, leaving me stranded and out of pocket for the money I had already paid. What’s most frustrating is that I trusted Booking.com to ensure that their vendors are legitimate and provide safe accommodations. However, they clearly did not do enough to protect me as a customer. When I reached out to their customer service, the response was slow, and the resolution offered was inadequate.

Very painful experience. Would never recommend anyone to waste their time by booking anything on this platform. Shame on people of Booking.com. Don't waste your time and money by booking anything on booking.com. Very unprofessional and very disorganized website. No customer service at all. Try to avoid dealing with this website.

If you have to cancel a flight well in advance due to an emergency, Booking.com will do everything they can to make sure you don't get a credit or a refund. The customer service is there to tell you no in different ways according to their scripts. They don't listen to what you have to say and don't care. I told the supervisor the airline told me to call them, later she said call the airline. She was not listening and didn't care. Booking.com is a terrible company that will cost you money.

The worst on either Booking.com. They give you horrible hotels. Show great photos. The places are horrific. Then booking.com refuses to refund you in full even after the hotel promises and issues refund. Dozens of communications with booking.com and no refund. I will never use these despicable people again!!!

This company keeps calling. I told them I'm on the federal do not call list. The rep said that doesn't matter. I don't use their service and will NOT. I finally blocked the numbers. I'm not a member or a user so they have no reason to be calling.

As a third-party site, I booked a one-night stay at a hotel property. When circumstances changed and I did not need to travel, the hotel and Booking.com made it VERY HARD to cancel the reservation. A total of two (2) hours on the phone and online to cancel! I will NEVER book anything through this site!

Do not ever use Booking.com. I had a booking with them when and went with my family to the hotel. The rooms they gave us were very terribly smelling bad and the beds were bowed in the middle. I asked the front desk to change my room but they refused. By saying “rooms are assigned by Booking.com and they cannot change them”. I asked Booking.com to refund my money but they told me to work it out with the hotel, but the hotel refused to refund my money. Then I went back and told Booking.com the situation…they refund to refund my money as well. The name of the hotel that I booked is called “Girasole Apartments”. Please don’t use them. You will regret. I end up booking somewhere else and lost all of my money that I used to book my stay via Booking.com. I’m leaving this review because I don’t want anyone else to suffer my pain!

This is the worst platform to book on or try to Market your property on. Their customer service truly sucks. Their technology seems to be dated from the 19th century era. I have tried for more than 2 months. They list a beautiful beachfront property that is popular on other platform such as Airbnb and VRBO unsuccessfully because of their difficult verification system. It is definitely not worthwhile trying to book on this platform.

This is by far the worst travel app online. They offer zero customer service. They don’t respond online and the phone customer service is useless. I will never use Booking.com again. This was the last time.

Booking.com is a nightmare. I booked a hotel room, and proceeded to cancel it through booking.com, as well as calling the hotel itself and making sure it was cancelled. The hotel told me they would not charge my card as it's not on file, but booking.com charged me and won't allow me a refund because I need to "contact the hotel" which I have, multiple times, but someone they managed to refund me $15 of the $141 they owe me. They are avoiding me and refusing to refund me the total for my stay. I've seen hundreds of horrible reviews for booking.com, all of which have similar situations to my own. I don't recommend this website.

I recently booked a stay at a hotel in Atlanta that was advertised as a "safe place to stay" by Booking.com, but I was extremely disappointed to find it situated in the middle of a homeless encampment and surrounded by drug activity. To make matters worse, when I sought a refund, the hotel returned my money to Booking.com, yet I never received it back. This experience felt like theft, and I find the company’s practices utterly unethical. I would not recommend using their services.

I used to like them, but I didn't notice they put the wrong date on my confirmation and first, it took forever to find a phone number for them, and it's not even in the US, they wouldn't help and I'm out $70. They said to call the hotel, but they wouldn't help either. I would have to pay again.

I booked a room with Booking.com and accidentally selected the incorrect dates. I sent a request to change the dates and they did not get it fixed. The hotel told me to cancel my reservation and rebook Since my date was coming up and they could not get it corrected. The Hotel manager said booking.com would call them to confirm the reservation cancellation was OK and they would approve it.

I have used them before and it always allowed me to pay at the motel when I checked in but this time it charged me when I booked the room. Less than 24 hrs later I needed to cancel the booking I had made for a month away only to be charged the full amount. The hurdles to get through to customer service were ridiculous and when I finally did they hung up on me. I guess I'm out the money but rest assured I will never use or recommend them again.

I used to utilize Booking.com for several trips, but recently needed to communicate with Customer Service regarding a cancellation. The booking was not refundable, but I contacted the property directly per Booking.com's advice and the property agreed to process a refund so long as Booking.com representatives called them to process.

If I could give negative stars this site would get as many negative as there are, run, do not engage in business with them. We booked a hotel based on the advertisement of an airport shuttle. One month away from traveling we called to inquire about shuttle times, and were told there is no shuttle, never was. So we asked for a refund, got nothing. Filed a fraudulent claim with Visa due to false advertising, and their response was, "We are merely a booking site and aren't responsible for false claims," even though it was on their site. So I got screwed, I'm telling everyone my experience. Hope this place goes under. Watch out, there are so many negative reviews, they probably opened another site in a different name.

Horrible events happened and still happen. They owing me so much refund. To this day haven’t received. The post pictures but when you visit is all lies. They also make you book hotel rooms but don’t tell you full details or surprise charges at the hotel. Was stranded because of fake photos uploaded online and they couldn’t refund till date. Ripping people off their hard earn money. EVIL AND DISGUSTING.

I would never use this company for anything! Terrible! Poor customer service that is very hard to understand. What a waste. Don't try to ask for a manager. You won't get one. Their fees are not worth it.

SCAMMED by Booking.com. We were scammed by a listing on Booking.com last week. A rental was posted by Luxe Pittsburgh at the Elliot Hotel/Mansion in Highland Park, PA. The unit was uninhabitable. It looked like a bomb had gone off inside the unit. Another couple arrived at the Elliot while we were trying to check-in. They had booked using VRBO - and turns out it was also for a phantom unit.

Booked a room in Bar Harbor, ME for 4 days at the Hampton Inn. On the Booking.com website there was a place to make special requests of the hotel. I made a request for a balcony room. A day or so later I received a response from the hotel via Booking.com which said that they could accommodate that at no additional charge. Checked into the hotel and the room they gave me had no balcony. I showed them the message assuring me that they'd accommodate that request. They said that response didn't come from them, but from Booking.com. On the email, it states that Booking.com doesn't generate responses but only acts as a go-between hotels and guests. What a lie! Do not use this company!

We booked a one-night hotel stay with Booking.com in April 2024 to attend a concert in September. We paid for the room up front and received an emailed receipt from booking.com. When we arrived at hour hotel in September, the clerk told us the payment provided by booking.com (not our credit card) had been declined. We were forced to pay for the room again. We contacted booking.com customer service and have provided them with our bank statement showing we paid them for the room in April as well as the receipt we received from the hotel when we had to pay for the room a second time. So far we have communicated with 4 different customer service agents via email. Each one asks us for the aforementioned documents again. This is clearly fraud. They are apparently hoping we will get tired of dealing with them and go away. Booking.com? More like Booking.fraud.

I booked 4 nights with Booking.com. in 2 different cities while traveling in FL. They charged my card for 5 nights! I went back and forth with them to get my money back for 3 weeks! Their customer service is a joke. In the end, they used the excuse that I had canceled a night, and that particular night was non-refundable when the website clearly said it was refundable as I had canceled 2 nights prior to the stay! It was clearly their error, but they wouldn't budge. They were right and even with proof the customer was wrong! This Cost me $179.00. They are not based in the USA, but the Netherlands. Use Priceline or someone else, cause these people are very CROOKED!!

I would avoid this company. The customer service number they list on the web does not work. It is almost impossible to talk to anyone. They changed our accommodation location due to a maintenance issue. Their guarantee is same or better and that is what the booking owner told us. It was not. We called immediately and talked to customer service on I think because we were overseas. We were told they would refund us due to the circumstances we encountered. They did not. I am STILL waiting to speak to someone. GO book via another agency. Run far away from Booking.com

Terrible. Customer service chat has no indication on how long you'll wait. No notification for when the person responds to you and they're very eager to disconnect the chat if you don't respond quick enough. I won't be using them in the future.

I'd give them a 0 star if possible. 3 months after being told I would be receiving a refund, the company continues to pawn me off on calling the property myself. The property is saying they already refunded. No way of confirming that of course. However, I booked through Booking.com trusting their company would have proper places to stay. The place was full of mold and the room smelled as though a smoker have lived there for years. There was even black and red mold in the shower. Completely unacceptable. Having a customer who is already dissatisfied doing the company's job for them is as about as unprofessional as it gets. I will never use them again.

Used Booking to reserve hotel in Florida for 5 nights. The place was so dirty and full of mold I only stayed the first night. My friend was told by Booking I would get my refund for the 4 nights I canceled. Never happened! They said read the fine print. They are not responsible. The Comfort Inn and Suites in Davenport has permanently closed so my trying to save money cost twice as much after paying for another hotel and Hotel Hell. Do not use Booking. They do not back what they sell!

Genius Level 3 loyal Booking.com user with 60 some bookings since I joined and I will never use them again all thanks to my last stay. Mouse poop in the bed of our stay. The color green because it has eaten poison. Pictures sent to host and booking.com support. Plus there were insect crawling around in this basement suite. But it’s how it was handled after by both booking.com and host. The host kept saying the had not spoken to the owner yet. And then two weeks later they need pictures sent, again. Sent.

I purchased insurance for flight changes and had to change flights. Their phone number didn't exist so I used chat and they disconnected 3 times. Each time I followed the link after being disconnected it took me back to Booking.com without customer service response. I was unable to to change my flights and in essence lost my opportunity to fly. My insurance is not being honored because they never sent me a policy number. I have used booking.com for many years without issues. This is the worst ever in any reservation site I have used. Booking.com is done due to my experience. I had to give star rating, so I did one but, I would give them 0 if possible.

If I could give them no stars I would. I’ve been a customer for years now, and have had decent experiences with booking hotels, flights and car rentals. That being said I've never have to make any changes until now. Their customer service is atrocious, you can’t teach anyone by phone or email, only through the app chat feature. Due to the impending Air Canada strike our trip plans had to be postponed however good luck to anyone who has to cancel or make any changes to existing reservations. I've spent days trying to resolve with zero success and let me add this is a business class fare with a refundable ticket. They are scam artists that lack an ethical business structure. DO NOT USE THEM! Go directly to the airlines, hotels, etc and save yourself the grief and money you will never see again if you need to make changes out of your control!

I have used Booking.com for years. Never had a problem. 1st problem was two days before leaving the place we booked canceled on us Booking was no help. 2nd problem one of our hotels charged our credit card. Hotel is saying it's a Booking.com problem. Booking.com can not talk to no one. Emails just says to call them. So someone where there is a scam. On the 1st place, it took 4 days for Booking.com to give my money back.

DO NOT use this website. They are scammers and offer to rent out bookings of houses owned by people who are not renting them out. We rented a house for 2 nights and when we showed up there the owner told us it was not for rent and he had been living there for several months and had several other people come by thinking it was a rental property as well. Booking.com took our money and will not give it back. Thinking to hire an attorney for all the time and hassle this has caused. Ridiculous They should be shut down!!!

I would give this ZERO stars if I could. AWFUL service - you cannot connect with anyone unless you call out of the country and they will not assist properly when you request help through email. Asked to reschedule a trip due to the fact that my husband was hospitalized and even though I simply wanted to reschedule they refused to assist and said they could not refund. I did not ask for a refund, just a reschedule. I was told they were checking with the property and I confirmed other dates were open only to receive a message that they would not allow a refund. They do not listen, nor attempt to help in any way at all. With this said, I am out $1000 for a space that I did not use and it seems there is no chance for a reschedule.

Never will I ever use Booking.com again. I will advise everyone to stay as far away as possible. The customer service is terrible and they will not help you get any issues resolved. Their answer for getting the wrong car in which I reserved was to not accept the car even though I had already paid them for the expected Full size rental.

Booking.com does not have a system to keep you advised of flight scheduling changes. As a result we had to buy 2 new tickets at the airport for a later flight after checking in 3 hours before a 1:40pm flight which had left at 9am that morning. BOOK YOUR TICKETS DIRECTLY WITH THE AIRLINE!! THEY HAVE YOUR CONTACT INFO AND WILL KEEP YOU INFORMED!!

This the second time I used this company for transportation to and from the airport. When filling out the form I gave them the exact time and flight numbers. The pick up from the Lima Peru airport was correct and had no issues BUT the pick up time from the hotel to the airport was changed by someone from 8:30pm to 12:00N. I didn't make the change and I noticed the mistake and called Booking.com to get it corrected only to be told I wasn't within 24 hours and they couldn't do anything to help me. I won't ever used them for taxi service again. Also note that I tired to file a complaint and I was never connected to do so. Weird because all of the other components worked except this. Ummmmm.

I’ve been using Booking.com for about 6 months and I am now regretting it. They put us in a hotel that was under renovation and should never have been recommended. When I got there the room was in a bad condition and flooring was in such poor condition. The sheets were stained and towels dirty and the place smelled foul. The guy at the hotel said he would give us full refund since we decided not to stay and said Booking.com will have the refund to us in next couple of days. That did not happen and I contacted booking.com and they are claiming that they are waiting on the hotel to give the full refund. So something fishy is definitely going on. We should have to wait for the refund, we booked through booking.com and should be refunded by them.

Fraudulent activity on my bank statement from Booking.com. Do NOT give them your info and read the reviews! I wish I read them before doing any business with Booking.com! It's literally a financial danger to give them your info.

I somehow wound up on this site trying to book directly to a hotel I stay at! They took almost 100 out of my account for a 70 dollar room. I called immediately to cancel. Was told my refund would take 7 days. Almost a month later hearing it’s been expedited to the manager every week when I call to see where my money is!! Friday will be a month, and I just called this morning and again “It’s been expedited to the management.“ This is ridiculous!! I could not imagine when my employees mess up a guest's check then having to wait for almost a month!! Never AGAIN!!!!! Then in the meantime, they gave me a voucher, in which I tried to use. They had 3 different reservations for me and took almost 2 hours to check in!!

Never book through them! Canceled my reservation after taking money out of my account. No one to talk to! Luckily I used PayPal and they sucked it back out of their account! Booking.com would not even respond to my PayPal.

Ended moving to another hotel. Booking.com did not honor the cancellation policy. Charged me the two days on my reservation even when I didn't stay at this hotel, not even one night. Put a dispute with my credit card, and Booking.com didn't reimburse the extra day I was charged even when the hotel agreed to charge the one night only, per the published cancellation policy. The hotel agreed to reimburse me, And after several calls (lasting more than 1hr each) Booking.com customer care told me will reimburse me the extra night, but never happen. Airbnb from now on.

I booked a hotel with them in August. I got charged on my credit card from both the hotel and Booking.com meaning I paid twice. I have contacted the hotel and Booking.com with no results. I will not use them again. Lost all my savings for this hotel.

Couple weeks ago I did a car reservation for a relative, we paid for four days with a full insurance, at the time to pickup the car they asked for another full car’s insurance in Florida and an extra $60 dollars per day insurance which they never said anything at the time reservation, I try to call customer service to cancel the reservation, I spoke with some people from India which is really hard to communicate with, they really rude, hanging the phone and three times, after that they send me a not working number, I sent many emails and no answers, never again using this scammers…

One of the most difficult booking sites to use. Needed to change a room at a B&B from upstairs to downstairs. 1st really hard to find a phone number to contact as there is not one on their website. 2nd the wait time, no matter what dept you want to speak to, is 20 min minimum wait. I guess they think you will hang up. They ask you to send an email but they do not respond - only the property responds and they tell you, you have to go through Booking.com. which like I said is difficult to get hold of. Will never use them again as they are not convenient. I'm done with 3rd party booking sites especially this one.

Do not trust this company, in 6 months on two occasions they have not honoured the tickets I purchased and they made no attempt in both cases of investigation into the cases and their communication was non existent.

I will never use them again. I'll give you the Cliff's notes. There was an upgrade offered. When I tried to accept it, I kept getting error messages. I finally found a customer service number and called them. They could not see the offer on their end. They told me to email a screens and someone would get back to me at a later time. I declined as my trip is just over a week away. I said I would email them right then. I did. They got the email but claimed there was no screenshot attached. There was. I emailed it eight times. I finally asked for a supervisor (I was on the phone with them 50 minutes by this time).

I have used, Priceline, VRBO, Airbnb, hotels.com and many more and have never had an experience like this. I made a reservation with Booking.com for a resort in Costa Rica. After several attempts of contacting the resort from me and booking.com with no response. I decided to not risk it and cancel the reservation so I would not be stuck in Costa Rica Without a place to stay. Booking.com refused to cancel the reservation and said I would have to go to Costa rica and call them once I am there for them to find another place for 11 people to stay for the same amount of money I would pay for the resort we actually wanted. There has to be some type of protection we have against companies like this. I would never use this company again and would warn others from using this as well.

Terrible! I book a room at Airbnb on 530 Boyd Ave. Winnipeg. I went there and the room was not clean. I arrived earlier so I understood. The host said a cleaner will be there soon. The cleaner showed up around 6 pm the check-in. Supposed to be at noon. Something that did not happen. Asked me if I was checking out. I said NO. I was a check-in and Supposed to be at noon. No vacuum the carpet. Only put garbage out and put a box sheet on the mattress and a comfort sheet at the end of the bed. I asked where is the key? We'll NO key. I left early in the morning before 8. Taking the more valuable items and left my suitcase. I come back after 7 pm and the room is open. Some other belongings are in the closet. Not mine. TV on and I asked to the host. Sent messages never answered. I was not feeling safe staying there.

The three-star hotel which Booking.com represented failed to provide the promised services. It's called Arena Inn, in Berlin, and it had no customer service, no elevator working, poor conditions at breakfast and they locked all doors from their lobby. There was no light outside of the hotel, making it very unsafe, and the staircase needs to be approached from the outside unlighted street corner. This was the most frightening experience I've had in international travel. The hotel refused to cancel the rest of my stay, and pushed me off to change with Booking. I contacted Booking by phone, via German number, via English number and via messaging. I have made twelve attempts over the period of several days.

I set a reservation and they sent their cancellation policy, which would only allow canceling before getting to the property. When I got to the property lock on the front door and the lock in between rooms was broken and I told management. They did not have an extra room. So I opted not to stay as there were stolen things from the property that made the property. Less safe. It's been over a month and I still have not Received my money back. Trying to fight Booking dot com and Motel 6 get my money back. But they are being very, very difficult.

Updated on 09/20/202: I’ve called booking and the hotel 8 times each, everyday after my trip and I’ve accepted that booking is stealing my money or trying there very hardest to keep most of it. And the Best Western Kirkwood in St Louis will continue to NOT communicate with THEIR third party booking partner. They’re both thieves for all I care. I have also filed a complaint and tried to email their CEO.

I booked an accommodation over a month in advance. It was not a pleasure trip, it was to take my daughter to university, which is already a stressful experience. 12 HOURS before my reservation, the property canceled my reservation. I called the property, and they assured me that Booking.com would find me alternate accommodations at no extra charge, they would get a hold of me when they made the new reservations. After half an hour, I called them because I hadn't heard anything. The 866 number requires the booking number and PIN number. I entered it 10 times, and it just kept circling back asking me to enter my booking number. I did this for half an hour. I tried messaging on the "chat" function, and I use that term loosely. The "chat" is I send a message, and within 24 hours, someone will get back to me with a scripted response. I checked my email.

Horrible services. Terrible customer services. Booked a taxi through their app. But driver was creating so much trouble befor coming that we had to cancel it. No service was provided and took full amount. Customer service did not entertain.

Horrible and rude customer service (that is assuming you can get to a customer representative, good luck finding a number in US to call). Also, be aware that company is not US based, so if you have wallet credits, it will not be based on US dates.

I was sent a refund by a hotel I cancelled the reservation at. Since August 10th Booking agents have told me a variety of items "needed" to release my refund. The hotel refunded the card August 12th. Booking informed me my refund would come in 10-14 days as of August 16th. I called 9/3/24. They stated there was no money on the card to refund me. I have proof from the hotel of the refund the 12th. I have been hung up on multiple times, accused of my name not matching my reservation and overall poor customer service. I would never recommend the use of this site for any travel needs. They have "lost" my $464 refund.

Very bad experience. Our family of four—two adults and two children—booked an executive suite at The Sutton Place Hotel in Halifax for three nights at $1,400. The description said the unit has three beds (pls see the attached pics), but when we arrived, there were only two beds. I complained to the hotel, saying that they gave us the wrong room, but they said their executive suite only has two beds and that it was Booking.com that provided the wrong information. The room didn't even have the green sofa shown in the pictures. I then asked the hotel about the current price of my suite, and they told me it’s $425 per night, so three nights would be $1,275. But I’ve been charged $1,400.

I have been waiting on Booking.com to get my refund back from a hotel they advertised on their website, Once I got to the hotel it was infested with bugs, drugs, etc. I refused to stay at the hotel so I spoke with the property manager who agreed to refund me for the 2 rooms I paid for I have been going back and forth with the booking and the Hotel Oasis OYO and still have not received my refund form March 25, 2024.

They will take your money for clerical errors....no grace! I accidentally clicked the wrong dates and called within 15 minutes of this mistake. They just give you the run around and put you on hold for 45 minutes at a time. I called several times....same results....nothing. Rip off!! I still had to pay for the room. Terrible business practice. I own a business and customers make mistakes. You help them. Booking.com is awful. I will continue to let people know how bad they are!

Booking.com is an absolute disgrace! My wife and I recently made a reservation through them to stay at Hotel Lloret in Barcelona for the weekend of August 16th, 2024 (Reservation #**). After flying all the way from the USA to Spain, we arrived at the hotel only to be told that our reservation was *cancelled*. Yes, CANCELLED! We were literally left stranded on the streets of Barcelona!

We just had a horrible experience with Booking.com. The property they advertised as a "hotel" was, in fact, just a home with rooms. After days of trying to contact them and resolve our problems, we got absolutely nowhere with them. We also believe that many of their so-called "reviews" are bogus and not verified by booking.com. Horrible customer service and their "reviews" cannot be trusted. Needless to say, we will NEVER use booking.com for any future travel. They should be ashamed!!!

The worst company ever dealt with. Do not use the company. Stay away. My wife booked a flight for the family in March to depart to Florida. The flight was canceled by the airline and never received a call or email notifying us of the cancellation, we found out by chance about the cancelation 2 weeks before departure when our friend tried to book for the same flight. We asked for a refund since the flight was cancelled and still, until today not received a refund, and every time we call we get a different excuse about the delay. One time the excuse was the ticket was not refundable. Keep in mind the airline canceled the flight. Not us and when I called the airline directly the answer was that we refunded to Booking.com the money.

Had to pay more when I got to the property because Booking.com basically lied about the room they booked for me, when I reached out to customer service they hung up on me! I called again and still got nowhere, they won’t reimburse me for the extra money I had to spend not to mention this was my first time using booking.com and it’ll be my last.

I booked a hotel in Istanbul through Booking.com. Soon after arrival I realized the area was not safe. I cancelled the 2 out of three nights right away as I was already late to cancel the first night. I called them right away and they assured that they will refund the two nights after cancellation. Then there were multiple emails back and forth asking the same information. I called them again when I returned to US. After putting me on hold for one hr they simply hanged up. I wrote again to them but got no response. To date I haven’t heard back from them and no refund for the stay. I have opened the case with my bank.

I booked two flights with Bookings.com with flight insurance. My wife had to cancel her trip and when trying to get a refund or credit I’ve received an endless run around. I posted a complaint on their Facebook page and their customer support team reached out and had me use an app to supposedly get a refund. Only now they’ve attempted to charge my card for another $180 dollars by some outfit in Kenya. Their support is clearly a scam. Do not give them any credit card info. Deeply angry at this whole experience. I’ve now had to Cathy credit card as a result.

Completely unsatisfied! They get a one star because there is nothing lower. Human error on my behalf, yes but come on man they'll go through extreme lengths so you can't talk to a live agent to expedite and correct the issue. Neither the site or the property. Just unbelievable seriously. They pretty much force me just to cancel and look elsewhere! Hope your experience is better than mine was!. Bring Great Customer Service Back. Automated pre-recorded machines and emails that don't get monitored are not the answer for everything if anything at all!.