Booking.com Reviews

Booking.com lured us in with a weekend stay at the Westin Hilton Head Resort promising 14,000 Rapid Rewards Points for the stay. However, when I booked it, they switched it to 878 points plus 1,756 additional points. Fortunately, I screen captured the offer because this is the second time it has happened. I provided the confirmation, the amount, and the screenshot which matched perfectly. Booking.com blamed it on Southwest Airlines. I spoke to Southwest Airlines corporate office and they pointed me back to Booking.com. Such a cycle of blame shifting and diversion. Will never use Booking.com again.

Worst company I have ever worked with. If I could rate them a zero I would. After my flight getting canceled, I have waited nearly one year for a refund. I have called so many times and I get lied to and get told a different story every time regarding the refund. I keep getting told they have escalated this problem to the consult team (a team that you can not call and never gets back with you). Finally asked to speak to a supervisor and they call from out of the country. They tell me I did not give the correct routing number when I did over 5 months ago. After them giving me another number to call that was out of the country, I get charged $99.50 for international calls and Booking.com refuses to pay that.

Made a reservation through Booking.com, total cost: $700+. Had to cancel. Fee for cancellation? OVER $500! I'll be taking it up with my credit card company. Pro Tip: Don't do business with Booking.com!

Booked hotel months earlier to avoid high prices. I get to my hotel and it is closed down. Booking.com says wait for 40 mins I will get an email for an alternate hotel. After many phone calls and 3 hours later no hotel. They do not send you a hotel so you get tired of waiting and book your own. Because they don’t want to refund you the difference. Because the prices are a lot higher. I had three different people lie to me and say I will be refunded the difference. They owed me $400. I received a $28 dollar credit. They left me in the parking lot of a closed down hotel for three hours. They didn't care. They lied over and over. It’s all one big scam.

Hotel room reservation was paid in full thru Booking.com, however the hotel did not honor the payment and requested my credit card at the moment of the check in. The receptionist of the hotel was rude and did not want to take the cancelation, neither booking.com, a claim was submitted but denied.

I used Booking.com to reserve my hotel for my trip. The price came out to be 253.35. Few minutes later I got email from booking.com that thru their site the hotel price was 225.09. I had a question about my reservation so I called hotel. After she took care of my questions I verified the amount on booking.com had sent me. Sara at hotel said, "No that's not the amount. Email you got has to be a scam??" So she gave me booking.com's phone number. After calling them and talking to them and told them the issue she put me on hold then came back few minutes saying hotel would not commit to that amount, that it was booking.com's fault they were not up to date with the hotel's policies?? How is that possible a site like this is not up to date with the hotel's policies?? Will never use them again!!!

Booking.com is running a scam for host. Booking.com is acting like Airbnb and and VRBO. They ask for your direct deposit information and ask for your checking direct deposit. It's not direct deposit. Criminals know this and are booking homes and destroying them. Booking.com afterwards tells you that you were supposed to take to cash. Nowhere on the site does booking.com list you are suppose to take cash upon arrive. Most sites you pay online and get paid. That is why you set up direct deposit. Again, like most things these last years. Condoning criminal behavior.

We booked a room at Quality inn, Tulsa for Father's Day weekend. The night before our arrival there was a tornado that knocked out power to the area. No lights no A/C in June! We had to make emergency plans. NO ONE will help us get a refund! Not Booking.com, not Quality Inn. We will never use them again and will tell anyone who listens the same thing.

0 stars is what my 1 star means! I allowed myself to be duped twice by Booking.com. First, they allowed false advertisement of a hotel I stayed at in Atlanta, resulting in me staying at a roach motel where you could literally see the woods behind the building by looking under the door, and this time, I spent $263.70 for 1 night in New York at the Comfort Inn Manhattan - Midtown West on Sept 14, 2023 for an S Club 7 concert slated for November 15, 2023. The band announced that the date would be pushed to February 20, 2024, for an unknown production reason literally on November 2, 2023.

I spoke with Dwen ask for managers but they are in all in a meeting and can not talk to me right now. I book a hotel for December from Miami international airport for my trip to Israel, since the tour agent stop the tour, Israel at war, I call to cancel reservations but either Booking.com or hotel was helpful. Both keep telling me that I need to contact each other and no refund was done. At the end I lost the money they charged for the room. At the end I learned never to use this company again.

I was trying to book this property on Booking.com website, but for some reason the booking didn't go through and I received two emails saying that booking couldn't be confirmed. I went ahead and booked a different hotel instead but after the fact I was charged for staying at the "Charming retreat". After three weeks of going back and forth with the customer service and my several confirmations that I didn't stay at "Charming retreat" I never received the refund. The hosts of the "Charming retreat" were lying that I stayed at their place even though I never even had any communication with them and provided several confirmations of staying somewhere else. Horrible customer service experience from both Booking.com and the "Charming retreat". Will never book through them again. Stay away at all costs!!!

I used Booking.com for a hotel reservation for my daughter who had a 13 hour lay over. Her flight was canceled, and the property manager agreed to refund my payment. Booking.com have been a nightmare, over 3 months later, I am yet to received my refund. At first they told me they needed authorization from the property to issue me the refund, and asked me to call the property repeatedly. Then they told me they needed the payment refunded from the property. The property manager told me they have sent the payment back to Booking.com. I still don't have my refund. They are basically dishonest, I can't count how many calls I have made trying to straighten this out.

I saved for over a year to visit my Grandchildren in Texas. Using Booking.com I reserved air, hotel and auto. Upon returning home I was billed by the unscrupulous company Fox Rentals over $400. I called Booking.com and got nowhere and was told to call Fox Rentals which I did. They refunded $35. Will I ever use this company again? I think NOT!

So I booked through Booking.com, and it said I have 24 hours to cancel my flight which was totally refundable. I phoned West Jet, and they also said that there is a 24 hour cancellation fee, fully refundable. On their website, it notified me that I was able to cancel, and when I did, I didn't receive a refund. It says check with your airlines' policy. Westjet does give a 24 hour cancelation, but on booking.com it says that they don't, even though when I booked it, it told me I had 24 hours to cancel free of charge. I am so pissed, because I am on disability, and I don't have much money, and I am going to school, and was hoping to go to Mexico for the winter break, OMG, please people, don't book through a 3rd party ever, go straight to the airline, travel agency, or hotel that you want to book with, I can't believe what just happened.

So I wanted to stay at this place for one month and I booked it. I later called them to confirm my reservation and they told me that unfortunately they don't allow the month stays. That I could only stay for a certain amount of days. So I called Booking and I told them what was going on. The person lied and said they fixed it but they didn't. I am trying really hard to get my second half of money back which is a little over 1000 dollars. It looks like booking.com is trying to steal that because they sat there and told me they denied my claim even though I have proof that I paid over 2000 dollars for my stay at this place. Do not go to booking.com. They are thieve steal your money.

2 am received email re: "refund in queue for processing. Approx 6 days for refund to original payment method." Followed by 4am email saying I received a voucher! Still NO refund to original pymt method.

This company is the worst customer service ever. It took 1 week to try and sort out an issue with a misspelled name, and then they took so long to resolve it we had to by a one day in advance expensive ticket because they didn't ever respond. We would have been stuck in Athens Greece!!!!

10 months ago I was supposed to fly and due to weather the booking was cancelled. I was supposed to be issued 1yr. vouchers as per the airline and the customer service at Booking.com. 10 mths. later I am in need of using those vouchers, but lo and behold Booking.com has put me back into a perpetual loop of blaming the airlines. And after another call with the Airlines we 3 way called and go an hour of circling. So at this point emails have been shared and the airline is trying their best, but Booking.com seems to continue to try to let the clock run out on these vouchers. Customer service had no actual contact with Booking.com, and really was able to do NOTHING.

I contacted Booking.com because I had to take a member of my family to the hospital and had to cancel my trip. They would not refund any charge. I will never use them again and suggest that you go directly to the rental car company rather than to use a third party.

Month of October 2023 I spent travelling Europe. All hotels and some forms of transportation were used on app of Booking.com. Filters were easy to use, to get location maps and responded in mins. Recently crossing Sardinia, slow response from WIFI signal trying to book flights out of Alghero to Barcelona on Ryan Airlines wouldn’t except credit card, used Booking.com. Ryan Airlines comes minutes late excepting credit card, end up 2 booking on same flight. When realized mistake, tried to cancel with reasonable time. Booking.com refused to refund the 63 Euros, too short of time was their response. Ryan Airline said Booking.com is a third party.

Booked flight with Booking.com, flight was cancelled and rebooked last minute to 4 hours later. Contacted airline to get refund. They indicated I must go through travel agent booking.com but booking.com says I must deal with airline to get refund. After booking.com gets refund only then do they refund me. Airline insisted they cannot deal with me and only booking.com can cancel and request refund as they are the travel agent placing order and getting the refund. Booking.com refuses to assist. Better to buy direct from airlines or use trip.com who are much more helpful and take responsibility to get refunds for trip cancellations to no fault of my own.

I had a confirmed reservation for my wife on Bogota, Colombia through Booking.com. I made the reservation in San Francisco for my wife and her sister. They traveled from Cali to Bogota. The reservation was confirmed through booking.com and was nonrefundable. However, neither the hotel nor booking.com charged my credit card for the reservation, which one would expect them to do on a nonrefundable room. And when my wife and her sister arrived, the hotel demanded the physical credit card which, of course, was in San Francisco. My wife had all of my credit card information but the Embassy Park Hotel refused it.

I have been using Booking.com for a number of years with great success. I love having all of my bookings in one place where I can easily look up addresses, dates, etc.. Maybe I'm asking too much but I also thought they would support me when I needed an advocate with one of their customers. My plane was cancelled on my last trip. This meant that I was going to miss my reservation for the 1st location I had booked. I called the hotel and told them, mainly as a gesture to them so they would have time to book the room. I asked if they could please provide a refund if they were able to book the room. I didn't hear back. I only saw the cancellation.

So we booked our 12 day vacation to Costa Rica, hoping to explore the country. We rented a little manual (yay) Jeep and looked forward to driving to the beaches, mountains, volcanos and enjoying San Jose at night. When we got to the airport, we could not find the car rental place. Nobody spoke English, everyone tried to sell us a cab and after around 45 min running around with all our luggage we finally find someone who led us to a guy who told us a shuttle was on the way. There had been an accident, so we spent another at least 20 min in the car and finally got to our rental place. I had booked car insurance through Booking.com, as well. They wanted us to buy their $400 insurance on top of it. I declined. So they refused to give us the car.

Warning To Bed and Breakfast Owners: Booking.com suddenly stopped charging extra person fees for reservations made at my property and refused to credit me for the error. I started losing money on reservations that were made for more than 2 guests because they somehow dropped the extra charge for more than 2 guests, and this was after Years of the rate working correctly and I had Not made any changes myself. They insisted on multiple calls (Most of Which They Hung Up on Me), that it was the fault of my channel manager. This turned out to be incorrect, the problem was on the Booking.com Extranet and it was finally corrected there, but they refused to credit me the $70 requested for the extra person staying 2 nights, so you are dealing with the Greediest Billionaires on The Planet. They have numerous incompetent customer service representatives, most of them are difficult to understand because their English is poor, and They Will Screw You!!!!

I received a call that a family member had tragically died. I immediately made a reservation on booking.com to go be with my family only to be told 5 minutes later my family had made a reservation for me. I cancelled the reservation at that time. Literally 5 minutes later. I received confirmation of it being cancelled. When I got to the hotel they told me I had 3 rooms booked in my name. I was confused. The manager called booking 4 times to straighten it out booking put her on hold each time and never came to the phone. Booking charged my card for 3 rooms for 3 nights and refuses to refund the money or even reply to my messages.

I have over $225 on Booking.com credits and have not been able to redeem for any of my travels. This is the reason why I will NEVER use to Booking.com. It's a scam when they give you spendable rewards but dictate when you can use it.

I booked a reservation for one week through Booking.c-- but the hotel cancelled it and sent me notice of the cancellation and proof that they issued a refund but booking.c-- is still holding on to with the same excuse that they need written confirmation from the facility. Curiously, the email I received from the hotel clearly states sent from booking.c--. This company shouldn't be in business.

Book a reservation thru this site. Upon arriving at motel the clerk was unable to locate my reservation due to incompetence or computer issues. Clerk was of course able to accommodate me with a higher priced room than Booking price. I contacted Booking.com requesting a refund for the difference in price between what I was charged and reservation price. I provided rock-solid evidence of receipt showing what I was charged and the reservation price. Despite this, Booking.com replied several times requesting more unnecessary steps and additional information. Company seemed more interested in giving me a runaround than resolving the issue and refunding the difference. Bottom line customer service is non-existent. Company should be investigated, shut down, and fined.

I made a hotel reservations for two persons (my wife and I) in Switzerland. The screenshot of my reservation on the Booking.com website clearly confirms that the reservation was made for 2 adults. After I had paid the total amount provided in full, Booking.com sent me a confirmation. Unfortunately, contrary to the 2 adults shown in the screenshot of the Booking.com website, confirmation from Booking.com showed reservation for only one person. Upon seeing the discrepancy between the Booking.com website and the confirmation received, I immediately contacted the hotel and was told that Booking.com had booked for only 1 person and that it would cost an additional $270.00 for my wife to stay in a room with me

Don't ever rent a car through Booking. I begged Booking and Cars on Booking to listen to my story due to the fact that I had been a customer for 15 years and used their service globally, yet to no avail. They hide details in T&C's and will expect you to know every law of the land when engaging their service. Simple popups could help the customer experience to know about idiosyncrasies that exist globally, but Booking puts the onus on you and will take no responsibility.

Booking.com is horrible company to work with. They will steal your money and do not stand behind with the reservation. Stay away from them unless you want to ruin your vacation. Bunch of crooks. Very unsafe to work with them.

I recently made a reservation for a round-trip airline ticket from Israel to Rome. Unfortunately, the airline canceled my outbound flight due to the conflict in Israel. I am facing challenges in obtaining a refund for my booking. The reason given is that the return flight was not canceled, leaving me perplexed about how to return when I never left in the first place. This situation is quite frustrating, especially considering that I made a direct payment to the booking agency. They have directed me to pursue the matter with the airline, which I find unfair. Is there anyone who can provide assistance or guidance in this matter?

Booking.com merged with Priceline. Neither would take responsibility for an overcharge by hotel for $899. This amount was paid with Priceline package back in March. It's impossible to speak to a manager. I will never use either of these again. I've never had such poor customer service! I'm supposedly a gold member? BEWARE!

Used Booking.com for 2 stays recently. First one Booking.com confirmed booking at 98.00 for the night all taxes included. My card was billed 132.00 for the night. Second stay Booking.com invoice stated 504.59 for the 3 nights, but my card was billed 604.59. Don't trust them as you will be charged more than what the invoice states and NO ONE will answer you when you complain.

Reserved a round trip. Paid 2200$ for flights for 2 people. No confirmation of the return flight on American Airlines site. Call American airlines to know why. Told us that Booking.com haven't charge the good price for that flight. Charged us 920$ Can more to do the reservation. Call booking.com at the French service. Not able to speak in French since the French service is only available between 8h and 22h but from France hours! I live in Canada. Doesn't make sense. Then had 2 chat sessions to complain about the problem. Been told our file will be transferred to service à la clientèle and wait for a follow up. 2 days later, no call back, no email... Really bad service, not trustable company.

Booking.com overcharged me for a 1-night stay at a hotel by over $400. Upon calling the hotel, they gave me the runaround and told me to contact Booking.com. Getting a hold of someone at Booking.com was not easy as they were requiring confirmation numbers and PIN numbers I no longer had access to, so I had to dispute the charges through my credit card company. What an absolute sham. Let your friends and family know. Do NOT use this "service" unless you like burning your money.

I recently had an incredibly frustrating experience with Booking.com. I was in the middle of discussing an issue with a representative when they abruptly hung up on me. This alone was unacceptable, but it didn't end there. I reached out again, hoping for some resolution, but they refused to issue a refund without offering any explanation. To make matters worse, I was inexplicably blocked from any further communication. This level of customer service is inexcusable, and it left me feeling cheated and powerless. I strongly advise caution when dealing with Booking.com, as they seem to have little regard for their customers.

We booked a stay in Verona Italy with B&B Verona Centro. Upon arriving for check in we were surprised those the condition of the unit and the surrounding area. The website portrays a different accommodation. Upon telling the property manager of our disappointment, she told us to leave and she would not rent to us she marked the reservation as a no show and would not refund our money. We provided a photo of us with the manager on site but Booking would not help. We found similar tactics on web reviews after this occurred. Booking would not assist and blocked us from leaving an unfavorable review.

Booking.com is such a Garbage Co. Their Customer Service is Nonexistent. All they're capable to do is hang up on customers. They've no knowledge whatsoever about their job. They put on hold for every question you ask them. At the end they'll hang up. It's the worst company to deal with. Their rules and policies make zero sense. Stay away and book through other legs platforms.

Worst company ever. We made a car reservation for our first trip to Spain two months in advance. Our flight got delayed and we arrived at the car pickup location 6 hours and 38 minutes after the scheduled pick up time. To our surprise, the car company (Record Go) told us that our reservation had been canceled after 6 hours and to contact Booking.com for assistance (Record Go now only had cars that were going to cost almost 2K more). We contacted Booking.com and were told that they couldn't renew our reservation and that a new reservation would cost $1,500 more. Furthermore, they were only going to give us a full refund for the previous reservation if we made a new reservation with them during that call with them (a time pressure strategy). In the end I made the new reservation with them (a shorter one) and ended spending an extra $1,000.

I received notification a flight I booked using booking. Com was canceled. I then received an email for GoToGate.com with options for the canceled flight. I opted for a refund on August 5th. To-date I have not received a refund. I disputed the charge with BOA and received a temp credit. Today the charge was posted back to my account. Might I add Booking. Com told me I had to apply for a refund and my submission was under review. What kind of ** is this?

I am a host on Booking.com. I had one booking and the customer service was very poor. I decided I do not want to host on Booking again due to the poor customer service. Then Booking.com double billed me. They took the commission money from my checking account twice and refuse to issue a refund. They insist I must host again and then they will deduct the double billed about from the commission.

Booked this flat for 3 people. We notified management of suspected bedbugs however they wanted pictures. Said they would have someone come on day 2 to inspect. On day 3 my friend (sleeping on sofa bed) had nasty bites all over her. Husband & I had bed and I was bit 3-4 times, husband only once. Ants everywhere also, they even got into our luggage! Ruined our entire Paris experience.

2 hotels in Sacramento, they couldn't even tell me which Wyndham hotel they had registered us at or booked.! Gave us no clue, where the other one was located!!!! Only recorded messages are accessible when you call them and try to get help??

I booked roundtrip flights through Booking.com and paid for seat assignments. I made a mistake and booked 6 pm instead of 6 am. I called immediately and was advised would cost more than the trip to correct the flight. Advised to wait until the trip gets closer maybe I would get a better price. Even though on that day both flights cost exactly the same. I waited and paid $180 to change the flight. Was sent a confirmation email that showed all my seat assignments, only to get my boarding pass and find I don't have the seats I paid extra for. Agent say, "Sorry seats are nonrefundable and aren't transferred." Being charged for a seat that should be included in the ticket price, since FAA requires me to sit. While I understand part of this is on the airline, Booking.com did nothing to assist and offered no refunds. This trip cost more than $700. When the ticket price was $385.

Booking.com chose to ignore the pin and booking reference of a discriminating hotel that chose to yap to her friend rather than let me get to bed at 1am. Hotel Gave a cancellation no. I gave booking.com to refind me, instead it got ignored. Avoid scamming booking.com.

I booked two weeks at the Science Hotel in Szeged Hungary through Booking.com. After having issues with broken A/C, broken window, room above smoking section, and lack of responsiveness from the hotel management I contacted Booking.com for help. The hotel management was unable to me me because I made the reservation with Booking.com and was told that any changes to the reservation has to be approved and managed through Booking.com. Booking.com insisted that the hotel has to approve the changes to the reservation. This back and forth went on for days. Many phone calls with neither the hotel manager or Booking.com taking responsibility.

I recently reserved a car at an airport through Booking.com. When I got to the counter at the airport I was shocked to find out that the cost of the rental was significantly higher than what was on the reservation. I was stuck so I had to take the vehicle. Following the rental I tried to work it out with Booking.com and they refused to take responsibility. They suggested I work it out with the car rental company. Booking.com is an unscrupulous and I will never used them for anything in the future.

PLEASE DO YOURSELF A FAVOR AND DO NOT BOOK YOUR EUROPE TRIP with Booking.com. I had the worst experience coming back from Italy. We had to do a layover in Paris with an airline called WIZZ. A total scam, when you get to the airport they make you pay 48 euros for each passenger to print your boarding passes because according to them you need to do your check in online with 24hr in advance, mind you they DON't send you any email confirmation or anything and when you tried to open their page with the current booking it gives you an error, so that's their way of telling you that you didn't do it.

Was promised free airport pick up and free breakfast at hotel. Spent $230.00 that Booking.com should owe me. I believe this is false advertisement and this company should be stopped and I should be made whole.

I wanted to stay at the Huntley Hotel Santa Monica, which is an outstanding property and I have eaten at their restaurant, the penthouse numerous times. Excellent food service and views. I saw Booking.com was the cheapest rate, so I made a reservation through them. They advertised you could cancel up until 24 hours before your stay. A few hours after I made the reservation, our plans changed and I contacted booking.com three days before the reservation date. The customer service which claimed they were in New Jersey, told me he was charging me 50% cancellation fee, and I protested and asked for his manager. He claimed he was the manager, and then without my permission, booked me for two nights, starting the very next day, which did not allow any cancellations.

Grey pearl #Q3 in Moab, Ut STEALS YOUR MONEY! Booking.Com helps accommodations, and owners, steal your money! I booked a vacation home in Moab, Ut. With most Moab lodging. $1,265 for 3 nights. I didn't know that Arches requires a timed entry pass to enter from 7am (Opening) until 4pm. They are all sold out for my reservation time. I attempted to cancel my booking with 2 hours. Grey Pearl #Q3 are trying to charge me $970! Almost all my money. I'm still waiting for you to give me a 100% refund and cancel my booking! DON'T TRUST BOOKING.COM OR MOAB LODGING! ALL OF THEM ARE THIEVES AND CROOKS!

After checking to recommended hotel, I find the bedding is dirty and stained. I tried to call the front desk but the in room phone did not work. My wife was going to wait in the room while I went back to the front desk but then found that the TV nor WIFI would work. When told the desk clerk just said she would call house keeping, but offered nothing else. After some delay, I call and write BOOKING.COM. At that point they are ABSOLUTELY NO HELP AT ALL.

2 WYNDHAMS in Sacramento, absolutely no clues from Booking.com which one to go to, I called once we found there were 2 places and only, got a recorded message, telling us to call the hotel.?? Which one??? 25 minutes wasted travelling and trying to find the right one. I will not use Booking.com again.

This is the second time I used Booking.com and had to dispute the charge on my credit card. This time around I booked a hotel with an 8+ rating on the booking.com site. When I arrived, it was run down and dirty. I asked for a non-smoking pet free room and not only did the hallway smell like smoke and the room clearly had pets in it, but there were bugs all over the countertop. It was vile. I go down to the front desk, explain my concerns and tell them I want to check out immediately and be refunded. The front desk guy, to his credit was apologetic and issued the refund but told me they had to issue it back to booking.com and I would have to call them to have my card refunded. He gives me a receipt showing the charge was credited to booking.com but as soon as they told me I would have to call booking.com, I knew it would be a headache.

My husband booked a room at Extended Day America through Booking.com for two nights. As soon as we walked in it was already smelling musty. Try to winged it out until my husband open one of the drawers night stand and there were dirty used up tissue just left in there. So we were like nope we’re not staying here and he went and got a refund from the hotel. They sent the refund back to booking.com and yet my husband hasn’t gotten his money back. Giving him the runaround and it’s been a week and still nothing. They wanna charge $250 for a nasty room for two days and booking.com wanna keep our money.

SCAM SCAM SCAM ALERT! Here is the confirmation number for the cancelled reservation made 9/30, Booking # **. The Pin: **. The reservation was for the Oct 2nd to Oct 4th at the West Hartford Inn located, property address: 900 Farmington Avenue, 06119, Unted States of America. Check-In: From 3:00PM until 11:00 PM. October 1st after receiving the confirmation email informing me that the main reason I was travelling to Connecticut and the ultimate reason I choose to book with Booking.com has been postponed to January for the business trip I was heading to has met some changes therefore It was advised to rebook for the beginning of next year January 2024 or mid-February 2024.

I was double charged for a hotel reservation (Heaven Hotel in Mexico). Over $6,000 in charges. The first charge was in June 2023. It is Oct 12, I still have not received the full amount. Called Booking.com about 10 times. Every time a different agent responds and starts conversation with apologies and assurances of refund. Last week I was assured that if hotel does not issue a refund, booking.com will make a deposit on their behalf. Today, I was told that screenshots of my bank statements are not enough and they need new statements. And this is in spite of the fact, that hotel acknowledged double charges and partial refund. Only partial! They still owe me over $200. Booking. com is just an IT platform, all communications need to be done directly with hotel. Free cancellation looks like a scam to me. I personally don’t see any value in this app. There is no advantage over booking directly with the hotel.

They routinely blame the hotel for their mistakes. They charge outrageous commission to the hotels. If a guest no shows and their card is no good they will still make you pay commission of a minimum of 25.00 for a room you received no revenue on. As a booking site, they should be responsible for making sure the customers' cards are good. You get better rates by calling the hotels directly. Their finance dept is rude.

After making a reservation a month before our trip, I checked on the day before we left and Booking.com showed we didn't have any reservations. So I made another one. Got at the hotel and told them I may have made two bookings and they said they would take care of it. Charged me for a cancellation $236.42. Called the establishment and they said that they didn't have any records of my money being taken out of my account. Booking said it wasn't them and the establishment they didn't take it out. Don't book with them.

I rented an apartment through Booking.com for a two night stay in Toronto. The property owner charged me a deposit and has yet to refund me. It's been over a month, and Booking.com is more concerned with looking at my bank statements current and past than asking the homeowner to show them proof that they reimbursed me. Customer service is completely useless. I was scammed.

Booked a hotel for the wrong dates and tried to cancel the reservation. They told me to contact the hotel and have them cancel and refund the charges, and I did exactly that. The following day they rebooked it for the same dates without my authorization, after I had already rebooked the same hotel for different dates. They lied to my credit card folks when I disputed the charges and my credit card folks sided with them. So, after all was said and done I ended up paying double what the room normally goes for. If you book through them, you’re taking a huge risk, and it’s on you. I mean, just look at the thousands of horrific reviews here!!!

I stayed at an apartment in Hamilton from Oct 4th-7th 2023. The apartment was not what we originally rented. It was much older, different pics. There was a lot wrong but the main one was that I came home with bed bug bites and we wrote a review about as per Booking.com request and they said it went against guidelines and took it down. I have contacted public health and the homeowners as well. It is currently being looked into but Booking.com is acting like it doesn't matter. So I have to write an outside review because they won't accept my less than nice internal review. Do NOT book with this company, I will guarantee you will regret it and maybe come home with some extra love bites from unwanted friends.

I ordered taxi service from them in Punta Cana. I used their site before. Never had a problem. So I was doubled charged. The weird thing about it is I didn’t receive a confirmation email but I had took a screenshot of the confirmation when I was done. I did the booking on the app. I have an account but when I went back to check the booking didn’t show up then the only way I could see the booking was if I put in the confirmation from my screenshot. Still didn’t think nothing of it 'cause it was booked and I was happy. Fast forward to the day of my pickup I get 2 email confirmation about 15 minutes before my pickup time. I see 2 different confirmations but the same driver picking me up so I checked my credit card and see I was charged twice so immediately I contact them through the app.

After making a reservation at Crater Lake Gateway Resort, I cancelled the reservation one week before my reservation date. I never received a refund for the one night stay. I also called the Resort and they refused the refund. Beware of using this company.

I made a reservation through Booking.com. I paid for it with a credit card in my name. Using my email. Yet I was unable to add my name to the reservation. Booking refused to help. I was screwed out of my reservation and it is a non refundable reservation. Long story short. Husband and I planned a short get away. I made the reservation. It asked how many guests. I said 2. It asked for 1st guests name. I added my husband's name, thinking I would be adding mine next. It never asked for mine. No big deal. Right? Wrong. Husband had an emergency and was unable to go. He didn't want me to miss out though so he wanted me to still go. He hoped to join me later. Here is where the problem came in. The only name listed on the reservation is his. The resort told me I could not check in. My husband would have to check in. Showing his ID. And yet "my" credit card had to be shown since mine was used to pay.

The beach here Vilano Beach is right off the road. There is only about 20 ft of sand from the road to the water (at high tide). It’s trashy. No safe place to cross over from hotel to beach. The hotel is low budget boutique.

I rented a car through them and they charged me $138.00 and I was told to pay 383.00 when I pick up the vehicle. The contract stated I had full coverage and roadside assistance. I arrived to pick up rental car and the guy working there stated to me that they do not honor Booking.com and I would have to pay 583.00 plus get roadside assistance and insurance. The car cost me double of what I was quoted with no roadside or insurance. I tried to fix the dispute with Booking.com and every time I would write to them the reasons why I wanted my money back they would answer me questions about other topics and totally ignore my questions. I am trying to dispute with credit card but so far no luck.

I've had to call Booking.com multiple times to get them to cancel my reservation - I booked for 4 people on the app but reading the fine details of the email confirmation noted that it was actually for 2. The property refused to give me back the refund even though it was clearly their error. And forcing the cancellation cost on me. The agents do not have the authority to make changes. And, communications require sometimes 10 hours for the agents to get any response from the property. Not worth the headache. I now have to dispute this with Visa and will continue to attempt to escalate up the Booking.com chain. The last call with the agent, after explaining that I needed an immediate cancellation and not accepting the charge I was put on hold for 15 minutes without explanation. Talk about great service.

Accidentally booked a room for one night on the current day instead of the next day. Didn’t catch the error until I received confirmation email. Called to try to move the it just one day and was told, "Sorry we can’t help you. Call the hotel instead," I called the hotel and they said only Booking.com can move the date. Called Booking.com back and they refused to do anything more. $225 spent on a room for the wrong night. They will not help you if you make even the slightest error in your booking arrangements.

Booking.com is the worst site to rent a vehicle or house. This 3rd party company is a scam and steals customers' money and never wants to issue a refund or try to help. I paid for a rental car and an apartment. I could not pick up my vehicle because the agent was forcing me to buy their insurance, and I rented a catfish apartment. I reported to Booking.com that the property I rented and paid for in advance did not match the pictures and description provided online and that I needed to cancel and get a full refund. However, Booking.com customer services asked me to work it out with the host and find a solution myself.

Got charged for one Hellostel (Read Hell Hostel) in Montreal although cancelled my booking four days before arrival. Sent all the documents including cancellation email and credit card statement and still these people did not return the money. Thieves!

I made a confirmed reservation in June for a US property rental in Sept. While I was overseas, just days before my US rental start date, the owner contacted me to say he had rented it to another party and offered a substandard unit instead. I searched multiple platforms/apps and there was no other lodging available at that price (which wasn’t cheap!) or even at higher cost. Booking.com could not help, their ‘confirmation’ was an empty promise. I was forced to stay at the substandard apt (dirty bedding, filthy carpet, numerous strung together extension cords running underneath said carpet, mold- the list goes on) and the only ‘support’ I got from Booking.com was to tell me to work it out with the property owner! I was so disappointed, angry, and frustrated with the lack of any help from Booking.com. I can’t even file a complaint about that property owner with them, so now he can continue to scam and cheat using Booking.com. Never using them again.

Booking.com allowed the property managers of Waikiki Beach Condos to cancel my reservations at 444 Nahua condo with no notification to me until my arrival at 444 Nahua condos. The Nahua hotel guard gave me an envelope with address of new hotel. I spoke to the property manager at Waikiki Beach Condo and assured me that the new hotel had a kitchen, in suite washer/dryer and free parking. Malia Waikiki hotel was old and dated property, with dirty carpet. Walls and bathtub sub floor had signs of water damage and the bathtub measured only 3’x3’. I had to pay $245 for onsite parking, no stove, dorm refrigerator, no washer/dryer.

Immediately after paying for a hotel room, the site said it was no longer available. Would have been nice to know that BEFORE Booking.com took the money out of my bank account. Also, the customer service line is useless if you don’t have a confirmed room. The one positive is that they made it easy to request a refund. A refund that won’t be sent for 3 weeks, but better late than never I guess.

I used Booking.com for the first time recently while travelling on official US government business. After booking 2 separate apartments and receiving confirmation emails, I showed up at the first apartment and was informed that my reservation had been cancelled. No email or message was sent by Booking.com. I logged in to my account to check on my reservation and realized Booking.com had cancelled both reservations without any notice to me.

After booking several hotels on Booking.com I was promised a free shuttle ride from the airport to my hotel. The hotel knew nothing about the free shuttle. I ended up paying! Booking.com also stripped me of all of my complimentary points when I brought this problem to its attention. Booking.com needs to be investigated by the Consumer Protection Agency!

BOOKING.COM are scamming customers. BOOKING.COM is withholding a refund due to me since August 12, 2023. I booked a flight and a connecting flight through this agency on 8/9/2023 and return on 8/12/2023. The first flight I booked on 8/9/23 was canceled. The same flight was rebooked the next day 8/10/23 and was also canceled. Needless to say I’ve never made it to my destination. I received a refund for my first canceled flight through Booking.com on 8/23/23. I have not yet received my return flight refund for United Airlines, although United Airlines informed me they had issued a check to Booking.com towards my refund back on 8/22/23.

My wife and I went to a hotel in DC. I paid in advanced that Thursday. When I got there on Friday they said they didn't see anything about me prepaying. I showed her my proof from my bank. I then got on the phone with Booking.com and they said they see it taken out. They called the hotel in DC and eventually I got in. The next morning, I looked in my bank account and 278.00 was taken from booking.com, after I have already paid them on Thursday. I am now in the process of trying to get my money back. I would not recommend them to my worst enemy. And they clearly don't care about reviews because you guys are in the 40K of terrible reviews! Who is running this place???

The hotel rooms we booked through Booking.com were the worst room in each hotel we stayed. The room was small, lacking updates, smelly in an inconvenient and noisy part of the hotel. The hotel descriptions are unreliable and misrepresented. We booked a car transportation from the hotel to the airport, but the driver did not show up as booked. After speaking to the vendor, the vendor confirmed his mistake and agreed to refund us the money. More than three weeks later we still have not received the refund.

NEGATIVE 100 stars is my rating. They scammed me of $305 dollars on a 4 night stay. I booked a 6 night stay for $629 and my CC was charged the night we checked in. We ended up having to check-out early and when I was handed the receipt I noticed the total 6 night stay should only have been $485 (this is what the hotel charged BOOKING.COM) but booking.com charged me $629 (booking does not charge a fee for using them). Also, the receipt from the Hotel shows that they refunded BOOKING.com 2 nights for me checking out early, but I never received a refund to my CC. Their customer service people are not helping they are giving me the run-a-round. Beware. These people are SCAMMERS.

They got me a place in CA in 2018. It was filled with roaches, the water did not work. The motel guy came up and spent quite a bit of time trying to unplug the drain. Finally, some time later they got me a different room. It also had bugs. Recently my son got a place in Orlando. It was nice, but somehow he got charged twice. At first they were going to refund him in 24 hours, then 3 days, then 5 and now 7-12 days. Makes me wonder if they are true Americans or are trying to create a different America. Do their billions pay for the magic of psychology, the magic of making money through lies, etc.?

I have called customer service several times and am on hold 15 minutes. Then when I get a rep we are accidentally!!!! Cut off every time. I have 2 locations did not stay in but got charged. One was in another country.

Recently took a trip to MN, I traveled with my husband and our friends and one child, we booked two rooms at a hotel that was advertised as non smoking, shuttle service to the location we were planning on visiting, and hot breakfast. We arrived and we’re greeted with the terrible smell of smoke, and not just cigarette smoke but that of ** as well. Now I’m not prude. I don’t care if you smoke but smoking in the rooms or hallways in a smoke free environment is not ok.

We booked a vacation rental through Booking and when the unit was infested with mold they would not transfer us to another unit nor refund us. They simply turned a blind eye and in an inhumane fashion.

I tried booking a hotel/resort using Booking.com and had multiple issues... Horrible experience. My credit card was not confirmed, and tried to use a different expiration date TWICE. I then received confirmation that I had made 2 reservations for the same dates. As I had not received any initial confirmations, I tried to book a different weekend for a two night stay. THAT ONE WAS CONFIRMED ON THEIR SITE. I was told by booking.com representative that there were no refunds despite the fact that they made the mistake. To make matters worse, I called the resort itself regarding my reservation for the 24th and 26th of this month, and they did not have one for me. Last year I used booking.com for a 1 week stay in Puerto Vallarta. Credit card was charged an extra $400 which should have been refunded once they had established that my credit card number was valid. Never use this site!!!

Booking.com canceled my hotel reservation last minute in Calgary and made me pay the difference telling me I would be reimbursed. It’s been 2 months and they still owe me 1000 dollars!!! They say I just need the invoice but the lady I rented from won’t give me one!! After many phone calls to customer service and to the owner of the property I have been through countless hours trying to get what I was promised…. Very frustrating and I would not recommend using booking.com.

Booked 2 rooms and paid in advance through Booking.com. Arrive at hotel and rooms were not paid for. They would not provide a card number so they could be charged for what I already paid. Had to buy again out of pocket. Customer service is no help! On the phone with them off and on for 7 hours trying to get things resolved. Talked to several agents and supervisors. Still waiting to be contacted about a full refund. Why do I have to fight for a refund about services I never received and I paid for them. That should not be a problem. Just a terrible experience. Will never use them again and hope no one else does either.

My wife booked a flight on Booking.com, understanding the no refund policy. Close to departure date, she noticed that the Booking.com website did not give the correct airport code she had designated on the site, and her flights way out of an airport 1600 miles away. Upon explaining that to the customer service agent, he 1) still said, "No refund," and when asked, "No supervisor, I am the only one you will answer to." We had to cancel the flight, we couldn't use the tickets as they were. We still lost the $350 plus. NEVER AGAIN. Do not use this site, it is unreliable and is a trap!

I called to reschedule my reservation for September, but when I tried to make another change, I discovered that my original reservation had never been updated. To make matters worse, I was charged for the original booking! After spending 30 minutes on the phone with a Booking.com customer service representative, I was told that I needed to provide proof of the charge. I think it's time to stop using this service and start booking directly with hotels instead.

Kind staff, tiny hotel, renovated rooms (but beware, undercover mold issue in all rooms we had!).

The pull out mattress had a chicken nugget in it. The 2nd floor window was opened by our 4 year old & he was hanging out of it when we went to the car to get our luggage. The headboard had throwup on it. The 2nd floor ac was broken so the hallway was really hot & smelled awful. The stairwell smelled like urine. There were stains in the carpet & walls everywhere. The first floor had a pipe leak with a bucket under it. We tried to find another hotel the first night but it was 11:00 at night & everything was booked. So first the following morning we found a Hampton Inn for around the same price so we booked it for our second night & checked out at 9 from that dump La Quinta Inn. The front desk said we could get a refund from Booking.com that the hotel couldn't give us one. Booking.com said they can't give us a refund that the hotel denied the refund. This is not acceptable. Blame game is lame

I booked an advance purchase (meaning you pay as you book it) reservation to guarantee the reservation in February for a friend's bachelorette in September. A 2 room suite for 2 people. I received a call from the hotel 2 days prior of arrival that the reservation had been canceled. Booking did not call to notify me. I called Booking and they advised that if I book another room that they will reimburse the extra cost. I then booked another suite with 4 adults for a 1 bedroom suite. I called booking and I was told that because I booked 4 adults that there will be no reimbursement. What?!!?

I have an unused portion of the ticket and Booking.com playing all the games not to refund it. Calling the customer service is a big waste of time, they are full of excuses. Never doing business with them again!!

My family have to leave our current home and my husband booked a room for few nights through Booking.com. He paid for it, got the reservation and called the hotel to confirm and everything was all set for us to check in the next day. The day of booking.com disabled my husband's account and canceled our reservation! No one can do anything or explain why this happened! The refund amount wasn't even half the amount and now we have no place to go and no money to go to anywhere. Completely screwed us. Heartless, scammers, and should be shut down. No one should have to go through this. Especially good, hard working people who were desperate to go through this ** company. I want more than my our full amount for the emotional burden they put on me and family.

Purchased a flexible flight from Bangkok to Phuket return. Requested to change the dates because my Air Canada flight from Canada was changed. I contacted Booking.com who sent me to customer service at gotogate. They only can revise flights on the phone. I called long distance to New York, Toronto, and Quebec. After being on hold for long periods of time they told me to contact the airline directly. The airline said the ticket was purchased through a third party and directed me back to booking.com. So frustrating, I just gave up. Forfeited my flights. Purchased new flights directly with Thaivietjet airline. Recommend never using booking.com to purchase flights!!!

Booking.com eventually issued me a refund for the difference after requiring extensive documentation.

We have had a HORRIBLE experience with Booking.com!!! Please see the explanation below the bookings.

We made a reservation with Booking. They offered an upgrade to our room which I happily paid extra money for it and I took. It turned out it was a downgrade for more money. I called to dispute it and I spoke to 3 representatives that hung up on me. The fourth talked to me only to tell me that we’d have to pay more money to get our original booking back. I told them that it was unacceptable to do that. I asked for an upgrade because of everything I’d been through and the fact that they’d lied to me and hung up on me several times. The answer was still, if you want your original booking back you’ll have to pay more. This is dirty, dirty, dirty!!! I never talked to anyone with a Western accent and most were very hard to understand. Be very, very careful and aware if you deal with them. They aren’t honest and they’ll try to screw you over if they can!!!

Having used Booking.com for years, I booked a room for three nights in NYC. I stayed elsewhere the first night, but booked in. When I returned on the next night, the hotel had rented my room. I had to rebook at the last minute, at a much higher price (at another location). The hotel had obviously rebooked my room at a much higher price. Booking.com took no responsibility, although they agree I had booked and paid for the room for 3 nights...it was clear they wanted the hotel's business. Booking.com kept its fees, the hotel made out by rebooking at a higher rate. I was the one who lost out.

Do not bother with Booking.com customer service. They will be super nice to you on the phone and will tell you whatever you want to hear and that they will reach out to the hotel to fight on your behalf, blah blah, they won't do anything, they might just send an email to the hotel (which you can do yourself) and will forward you the reply from hotel, that's about it

I used Booking.com to rent a room for 2 nights at the Virginian Inn in Moab, Utah for a whopping $365. I arrived early 1pm, realized the room had slippery tile on floor instead of carpet. My service dog could not walk on this floor so I turned right around and attempted to get a refund. The manager refused. I contacted Booking.com and they refused to help me. I will NEVER use Booking.com again and I will spread the word about the deplorable customer service.

We prepaid the 100$ for a room at hotel in Frankfort. Hotel never got confirmation until late that night. We had to pay for another room! Next day they received confirmation with No Payment so we were still out the money. After 3 hours on phone! ⚠️ Booking used bedsonline as a third party! They are frauds! We haven't gotten a refund and my 100 was cleared from my bank.

Booked a property for 5 nights through booking.com. Had to check out after 1 night due to the death of my mother. Contacted the host and he was not apologetic at all and said no refund. Contacted booking.com customer service and they said that their policy clearly stated that I was entitled to 50% of my paid booking back, however it was ultimately up to the host. Booking.com requested all funds of paperwork and drug this out for almost a month and then replied with basically, "Sorry. The host said no," and left it at that. This was my first and last time booking through Booking.com. Had I known that they have no recourse to the host not doing what they advertise, I would have never booked through them in the first place.

Completely unhelpful when attempting to get a refund when it was impossible for me to attend this booking due to flights that were cancelled due to weather. Told me to contact the hotel directly. Did that and the hotel (rightfully) deferred me back to Booking.com instead. The company ignored me for several weeks at which point I issued a chargeback which Booking.com had reversed. "No refunds" was their excuse, regardless of the circumstances. This is a parasitic company that provides 0 value to the consumer and simply leeches a profit margin on top of the hotel cost. I would rather sleep on the sidewalk than ever do business with this company again.

1 year ago I tried to find a hotel by the London Eye or right by the London eye. Booking.com showed me a place and in description said right outside the London eye walking distance. Right by it walking distance they said. Yet it was a 2 hour away train ride. When I complain to them they did not care. The hotel that I was in was horrible. From America I was only staying in an area of refugees. All the shops and bars has closed down. There is no place to go. There was no place to go and eat. I would have to travel an hour out of my area just to find something to eat. Shame on booking.com. When I questioned them about it they didn't really seem to care and it's not like I paid low dollar for it. I booked high-end to treat myself.

Don't book with Booking.com. They had one job to do for me and didn't do it. BOOK MY HOTEL. My hotel was not booked even though online it said I was not booked. They never get back when I tried to talk to them. Crickets.

I booked a room with Booking.com because our power was out due to a storm and thought that it would be nice to spend a night out with the family. Got to the hotel and they didn't have my reservation at all and they couldn't get a hold of Booking.com to cancel or confirm my reservation. I sent an email with the screenshot of my bill and having to pay for the room through the hotel since Booking.com failed to send my reservation to the hotel. Still no refund or answer back to my email. DON'T BOOK WITH BOOKING.COM.

I booked a flight through Booking.com who I have used for flights and a bunch of hotel stays in the past. I will never use them again, as the one time I needed to cancel, they wouldn't refund my flight. I even purchased trip insurance through their third party (Xcover). They are utterly useless. The fine print was not in the foreground when purchasing it. There is no reason to use them, as the reasons that they claim to provide trip protection for is mostly covered by Booking.com and sometimes even the airline. I have removed the Booking.com App and will never be using them again. I will also let my coworkers know not to ever use them. You'd figure that out of 50 transactions that I didn't attempt to cancel, that they'd throw me a bone on this one. Nope. Loyalty doesn't matter with companies like these. I will only ever book direct through the airline. I normally do with Southwest but the circumstances required American Airlines at the time.

I was on a business trip in Egypt the first 6 months of 2023. Booking.com made my life hell! The first bad booking experience was in Alexandria. I paid the reservation and showed up and hauled my luggage in via the concierge. At 1 am I was told to leave when the occupant showed up and informed I was not welcome. It was a "bad" listing on Booking. I was stranded on the streets at 2am. The second booking was also in Alexandria, again prepaid. I attempted to check in and magically the cost of my stay had doubled in 3 hours! The third booking was in Hurghada, again prepaid. At check in I was taken to my room only to discover it was falsely represented in the advertisement and when I told the woman I wanted to cancel she informed me it would cost $50.00 USD to do so. After relaying these problems to Booking.com many times I was greeted with silence. ABSOLUTELY HORRIBLE!

I booked an hotel in downtown Phoenix by mistake. I was looking for the same hotel in a different area. I know the area very well. I paid for the hotel through Booking. When I figured out the hotel was not the one I wanted, I cancelled with the hotel over a week before the reservation. Marriott was great about cancelling without a penalty, but Booking was not!!!! The hotel even tried to call by Booking about the cancellation and told them there was no penalty, but Booking refused to take that as confirmation, and refused to give me a refund. I eventually had to put in a dispute with my bank.

We have rented 4 different rentals off of the Booking.com app. We have had 3 wonderful trips with tons of new memories for me and my family. I understand that these properties are just being hosted on your website, so the bad experience won't be credited to you, but I will say that having the opportunity to rent a vacation home in any state anywhere you desire is wonderful. Also I have used several other apps, but stand firm that you have the better deals and perks. I give Booking.com 5 stars. I recommend and will definitely be using again.

I tried to be a host on Booking.com. What a Garbage Co! They don't put a host account on payment so that guests reserve w/ paying for reservation. No other platform out there makes reservations with zero money down. Such a horribly run Co that deserved to be bankrupt. What kind of reservation is that if guest isn't charged? So it attracts Scammers only to get a Visa to US as they need to show embassy a reservation to US and then cancel without losing a penny. Very wrong way to do business.

I booked a room at an inn for 2 nights. I needed to cancel. My understanding when booked WAS that it was non cancel-able unless the inn would accept the cancellation. I sent in the cancellation request and waited to hear something back. No answer and no way to check the status on the website. Tried to find a number to speak to a person but no number. Called the Inn. The inn never received a cancellation request from Booking.com. Seems like a sleazy way to do business and will never use them again and suggest you don't either.

Never again will I pay in advance for anything. The lady was unprofessional and rude that I was going to rent from. Booking.com was on my side after seeing her emails to me. Yet won't give a refund! Refraining from using Booking.com.

I thought I was booking through a hotel website, but was actually on Booking.com. The non-refundable rate was $139 with a 25% discount since it was my first booking. In the end I received an $8.16 discount then after I approved the reservation, almost $70 in additional fees were added to my credit card charge. These fees weren’t clear prior to my approving, and then were not clearly itemized on the confirming email. The hotel can’t help since it’s a third party reservation. Needless to say, I will never use booking.com again and will also be more careful when making reservations online.

Using Booking.com, we booked a car rental for 62 days starting September 4, 2023. The 2.5 days since have been a nightmare, arising out of a simple request to have the company honor the terms of our agreement, for which we prepaid about $2500. Our rental agreement clearly stated that the maximum fee for an additional driver would be $189, which worked for us. At pick up, however, an extremely rude agent (who, as an aside, tried to sneakily upsell us beyond our prepaid rental) charged us over $1,000 for this without ever letting us see the charge and insisting that we sign after explicitly lying and telling us there was a maximum on the fee. After wasting time refunding this, we asked the company to honor the $189 maximum in our agreement rather than charge us the $1,000 fee requested. But the manager insisted his system would not allow him to honor our contract terms.

I booked a two-night stay for myself through Booking.com for a room at the Clarion Inn in Elmira New York. On the morning after the first night's stay, I asked to check out because I was feeling ill. Clerk said it was up to Booking.com whether I could get the second night refunded. I went ahead and vacated the room well before the check out time; after a long delay and several attempts, Booking.com denied my request for a refund. This lack of flexibility leads me to conclude that I should never use Booking.com again.

I booked a hotel and was shown a receipt before showing the fee and the deposit the hotel required but when I got to the hotel they wouldn’t let me have the room because they didn’t receive a deposit fee and sat there for over 3 hours asking while they just kept transferring me and placing me on hold just to tell me they couldn’t do anything and would still refund me. After my trip I received no refund and proceeded to tell me I was making false accusations. I sent them a email of a screenshot and they still didn’t reply even after I called so many times. Never use them cause it’s not worth it. Very poor customer service and they are scammers.

Someone booked using my name and my Marriott account through Booking.com. I've sent 5-6 emails: They refuse to help unless I supply a confirmation #, which I can't do because I didn't book. Can't call because won't answer unless first supply conf #. Fraud and theft and they keep putting the responsibility back on me.

I reserved a room for my family for an out of town wedding in Dallas at the Crowne Plaza and when I arrived at the hotel I was told that they gave my room away because they do not honor the reservation I made through Booking.com even though I had already paid the $186.00 for the room. What's the purpose of a hotel booking site if the reservation is meaningless to the hotel. And now I have to wait 7-12 days before I get the refund, not a very pleasant experience. My last time doing business with booking.com for my hotel stays.

Booking.com is a fraudulent company. DO NOT USE THEM. Book your flights, hotels, etc through a more reliable source. Booking.com failed to provide me with a hotel confirmation after booking, yet I my credit card was charged. I ended rebooking using Priceline therefore, having to dispute the charge coming from Booking.com. When I tried to reach out to customer service via the information I could locate online. Still nothing! No one got back to me. DO NOT TRUST Booking.com

While on the road I booked a pet friendly hotel which came up on Google. Booking.com booked it for me. Upon arrival we were told “sorry, we are not pet friendly”. We had to cancel and I tried multiple times to get my refund. The hotel would not comply and neither would booking.com. This was not cheap! DO NOT USE THEM! NO REFUNDS and NO EXCEPTIONS.

As others on this site have said, Booking.com is set up in such a way to not address your cancellation or refund issues. Our flight was cancelled by the airline - and the airline said we had to deal with booking.com because we got the ticket from them; booking.com said the airline cancelled so they can't help us. This is how these businesses are set up. The online travel platforms are legally set up so the passenger gets screwed and none of the companies can be held accountable. This is very bad for the customers. These reviews will not help change things unfortunately.

Both my friend and I tried to reserve a place to stay through Booking.com at the advertised price on the site only to each be told a day later that our requests expired because the owner of the residence did not respond. If a place is advertised at a price on its website, it should not be contingent upon another party deciding (or not responding) as to whether that price is acceptable. I strongly recommend avoiding Booking.com for reserving places to stay. The site likes to advertise lower prices only to deny one the ability to actually secure that reservation.

I booked a Hotel through Booking.com, but due to a hurricane in South Carolina, a delay in traffic caused me to miss the flight. Try to contact booking.com with no telephone or no customer support. How did they operate when no customer support when needed.?

I made a reservation, paid it in full, and one month later Booking.com, out of the clear blue sky, charged my credit card an additional $1,655.28. It's been a month, six (6) calls, countless hours on-hold, and I still can't get them to revert the charges. They have asked for the same evidence I provided multiple times. I DO NOT recommend them, regardless of how attractive their prices may sound. Horrible customer service.

The site is not clearly defined the hotel’s key policy and it’s not helpful to cancel the reservation after the hotel refused to have the children above 14 years old to stay the same room with the parents. Had to call few times to consumer services and the hotel, still can’t get any assistance on the solution. Very bad experience on Booking!

Don’t use this company!! They stated that American Airlines wouldn’t refund my dads flight, though he passed away. That information contradicts what American Airlines website states! A death certificate was given to Booking.com for proof, yet customer service is still implying that they cannot refund. Shame on you booking.com! My family, friends and I will not dare to use this company again.

Cannot believe Booking.com is still in business - we have tried & tried to get thru to legit cancel our reservations & it’s impossible. A lady at the hotel said they have been thru this with countless others trying to get thru to Booking.com. I would NEVER use this company again!!!!

Don’t use this site. They tack on fees not disclosed and are not upfront about fees or type of room being booked into. I asked for no pet room and was booked into a pet room. Their mistake they refused to correct.

I booked my flight from Malaga to Tangiers 7 months in advance. One day after booking it on the Booking.com website I received a notice from the airline that the flight was cancelled. I requested a refund of $200 from Booking.com. One and a half months later and all I'm getting is the runaround from them and no refund. They claim that the airline needs to cancel with them. The airline says that all Booking has to do is look at the flight themselves. Booking.com is a criminal company.

So I booked a hotel stay thru Booking.com from 7/8/23-7/9/23 for a stay near Atlantic City, NJ (off the Black Horse Pike in) the Egg Harbor Township) and when I arrived to the hotel (Oyo on the Plaza) to check-into the hotel, we immediately learned that the hotel had been oversold by Booking.com. We were very lucky that we had family in the area and did not have to rely on Booking.com for a room because we would not have had anywhere to stay since Atlantic City is typically booked and busy during the summertime! I have requested a refund from Booking.com on several occasions and still to date as of (8/26/23) not received my refund!!

I made booking for Calgary Canada 3 weeks before my trip then 4 days prior to my trip I checked with property & they said there is no reservation under my name. Called Booking.com/Priceline.com, waited hours & hours, finally came to know by mistake of their employee my reservation got cancelled. By that time that hotel had no rooms & comparable hotels were double the price I initially booked & Booking.com said it's their fault they will pay for the difference of price. I have written proof of email from Booking.com. It has been almost 2 months since I paid my bills & sent Booking.com all the receipts but I have not got reimbursed. I hope I get my difference reimbursed; Once I get my reimbursement I will change the review & tell truth to people. But so far seems like they do not want to reimburse & keep asking same thing over & again.

Do not ever use Booking.com unless you are willing to pay for a canceled reservation! Although I have both a cancellation from the hotel and Booking.com's written email cancelling my reservation, I was charged for the full 4 days of the cancelled reservation. It is not possible to connect with a real person at Booking.com via email or phone. In order to communicate with the company you must have both a confirmation number and a pin number for the reservation. No pin number was given in the confirmation sent to me.

Worst experience ever. Canceled 3 days before and they would not refund kept blaming hotel. Stay Far Away. I called hotel. They said Booking had to refund. Called Booking. They Said hotel had to refund. On phone for 3 days. Accomplished nothing.

I booked a flight through Booking.com and was cancelled 10 minutes later. I received a confirmation of cancellation and a full refund from Booking.com. It’s been 30 days, and still no refund. I’ve called several times and I get the same answer, it’s processing. I’ll never use them again.

I booked a motel room through the app at Relax Inn, Bloomsburg, PA. When I arrived for check in at 3pm, I was verbally abused, accused of identity theft by the woman in the office, and refused a room. This is because the app logs you in with your Gmail name, not the name on the credit card. The woman was clearly deranged, and she refused to give me my driver's license back. I had to leave the premises, without a refund, call the police,, because the charge went through on my credit card. I tried calling customer service, but got hung up on 5 times in 5 separate calls and no one was able to reverse the charge. I got scammed out of 75.00. Their customer service agents don't speak English and don't care. I will never use them again.

Booking. Com doesn't vet their hotels. Got a room thru this site - no key available, clerk used master key to let us in. Bed had yellow stains, long black hair and pubic hair in it. Dog barked all night. No refund - $33 credit. To use at another unvetted place? No thanks!

BE CAREFUL when using the booking service from this website. When I arrived at the hotel reserved by booking, it was overbooked. I was NOT given the alternative by the Booking support staff. They urged me to book other hotels on my own after numerous calls, and they said they would reimburse the difference. They also affirm that there are no price restrictions on the hotels I can book.

In March of this year, not wanting to give up on my dream, I booked another trip to Cyprus October 6-14 via booking.com on Austrian Airlines. I purchased 9 airline tickets, paid extra for checked baggage, and also paid for seats so that I was assured we would all be sitting together. Altogether it cost me about $13,800.00.

Booking.com treats its customers like they are nobody. I rented a room for 3 nights through their website and when I showed up, the room was already occupied. I had to go through over 4 customer service agents and spend well over 3 hours on the phone. I have been told initially that I would get a reimbursement for the total amount of my expense to finally be told that I was supposed to call on the first day to be relocated, therefore I would not get a penny out of them. I have lost not only what I paid through Booking.com $415 but $735 I had to pay over that for 2 hotels we managed to find on our own. And now I am told my file is closed as senior staff refuse to talk to customers, hiding behind their minions. They should be ashamed of how they are treating their customers.

THIS IS THE WORST COMPANY I HAVE EVER SEEN. THEY HAVE the worst customer service. They have no idea of the kind of properties they have. They dont mention that their are druggies in the area, the property area is so unsafe. I WILL BE filing a health and safety grievance against Booking.com and Upstay.

I booked a car at the wrong location and had to rent another at the right location. The problem is trying to get my money back from booking.com for the car that I never picked up and never used. I have gotten a complete run around trying to submit a claim and get my money back. You can not get a phone number that works and will allow you to talk to a person. After 15 emails back and forth they kept sending me phone numbers that are completely automated and will not let me in because my information doesn’t match their system. They refuse to call for security reasons but I’ve given all information that they needed in the emailing back and forth. They finally sent me a number but it was international.

We planned this trip 10 months ago, we saved to pay for accommodations. However it seems Booking.com doesn’t do their due diligence to be sure all properties on their website are legit. We drove 5 hours to find out we had no accommodations and the property already charged us for the rental. I contacted Booking.com but to no avail. I spent 3 separate hours on 3 separate calls to customer service only to be lied to. Each employee just passed the buck and I went through the same garbage with each one. They said they would find me accommodations but each call was a wasted hour with absolutely no results.

Booked a hotel through Booking.com on the go as we drove home from a vacation. We did not make it as far as we thought. So called hotel to cancel, within two hours of making reservations, and they would have with no problem but since I booked through booking.com (third party) they could not cancel. I called booking.com and they would not cancel or refund the night stay after being on hold for four hours. Complete rip off. I will never book another stay through that website.

Caution should be exercised when considering the use of Booking.com, especially if you encounter challenges with your rental property. Our recent vacation rental experience was facilitated through this platform, and unfortunately, it fell short of our expectations in multiple ways. The unit did not match the description provided (unclean premises, absence of toiletries and cleaning supplies, malfunctioning lock, and a broken dishwasher). Regrettably, we found ourselves not only having to purchase our own cleaning products, but also spending time cleaning the entire apartment before we could even begin our vacation. Understandably, this situation left us feeling quite frustrated. We promptly reached out to booking.com in order to address these issues and seek appropriate compensation.

I used Booking.com to secure a rental car in Seattle. Upon arrival at the rental car desk there was no there and after waiting and attempting contact to anyone I was forced to rent from another vendor. I reached out Booking.com about the situation and I have not been able to reach anyone. They said I needed confirmation Number and a PIN. I was not provided with either, so they suggest setting up an account to get those. I set up an account and I still don't have the two things required to even talk to someone or a lodge a complaint. I feel like my was taken by this and that they have provided me no chance to even contest it. I believe that these are unfair business practices and should be addressed.

I booked with Booking.com for 9 people, at the Grand Oasis Cancun a supposedly all inclusive, I paid for the transport shuttle to and from the hotel, and when we arrived at the airport, we were not able to find anyone with the contact they provided. When I called booking.com they stated our trip had to be done with their sister travel agency Priceline.com and in two parts so our parties were separated into two parties - one party of 4, and one of 5. The party of 4 were picked up by one company and my party of 5 could not find anyone from Priceline. I tried calling them and all I got was an answering machine, every time I would request for a customer service rep the machine would start over.

Never go through Booking.com to book a motel room. My mom booked the 18th and the 19th at Motel 6 in Lincoln city on booking.com. They screwed up and booked the 19th and the 20th. We almost didn't have a room and to top it off they cost me $397.22 out of my ssdi check next month I now have to pay off to Capital one. Booking.com is nothing but a bunch of ** sucking son of a **. If you need to book a motel somewhere there are plenty of better reservation websites to book your motel on!

Booking.com uses classic bait-and-switch tactics online. I reserved a hotel room for what I thought was a room with two beds because I'm traveling with a friend. I obviously would not reserve a hotel room for one bed that I'd have to share with this friend. After I paid for the reservation I got a notice saying that it would be a shared bed. I immediately asked for a refund and was denied because according to them I'd agreed to a shared bed. They refused to give a refund even though it was two minutes after I'd made the reservation and all of it was done online with no labor involved on their part. I will never book through them again and will also never make hotel reservations at Radisson, which refused to do anything either.

We had a reservation booked with a hotel for about 8 months in advance and was fully paid for. 4 days before our trip we were sent a message from their app saying that we no longer have a reservation at the hotel? The hotel had closed down for a few months and for some reason cancelled all of their reservations, saying they let Booking.com know about it back in March, 5 months before our trip. We had to re-book with another hotel at a much higher cost, over $1,400 difference from the original cost. Booking.com admitted to their mistake and said they would try to compensate us for the difference because of this.

I wish I had checked Booking.com's rating before using it. I intended to get a room at the "Mountain View Cabin" hotel in Golden, British Columbia, Canada on August 4th, however booking.com inadvertently made a reservation for the "Mountain view cabin, in Wrightwood, USA." When I contacted their customer service, they responded horribly, placed the blame on me, and declined to issue a refund. Despite the fact that I travel frequently and have made hundreds of reservations, this is the worst experience I have ever had. Please avoid using the fraudulent booking.com website. Later I understood that hotel is also hand in glove with them because when I didn't visit the Mountain View Cabins Hotel in the USA they didn't do No-Show as it's required for them to do.

They booked me for a hotel and when I got there, the hotel said they don't do business with Booking.com and I would have to pay them directly, so I did. Booking promised a refund after wasting an hour on the phone. Never got the refund. Called many more times and every time, they promise a refund but never send it.

Book a trip on July 11 thru Booking.com. The hotel had some issues that were not up to the five-star standard. They apologize and gave me points to stay at one of their other hotels of my choice in one of six states and explain to me that my refund could not be given at this time because we paid through booking.com. They immediately notify them to issue me Immediately full refund and sent me a copy to my email with signature and notification of receipt. The staff at the hotel attempted to make a horrible experience apologetic not what we are known for or tolerate for our Brands Even sent me to dinner for My Birthday and pick up the tab.

Booking.com, touted as a reputable rental service, offers nothing but disappointments, lack of customer support, and an utterly fraudulent experience. My recent encounter with this platform left me feeling frustrated and scammed, as I was unable to access the property I had booked, and the customer service was completely unhelpful.

I tried checking in a day before my flight, and all the seats were already reserved bc apparently the airline sent an email to everyone which I did not receive as I purchased through booking.com. So I had to arrive at the airport two hours prior but when I arrived, the airport was crazy packed so I tried calling booking.com. Booking.com instructed me to call the airline from the number on their website. I did so and the answering machine hung up on me. So I call Booking.com back again and they gave me another phone number to call... Again, I called this number and again I was hung up on. Never booking with booking.com again. Unreliable. Unhelpful. It was only through the grace of arriving at the airport so much earlier that I was able to secure my flight.

I contacted this company multiple times due an illegal transaction from BKGHOTEL AT BOOKING.COM 28 LIBERTY STREET IN NEW YORK. I provided my statement to prove the charge. Instead of refunding my card, the company continue to give me the run around. They are not able to provide me proof of charge nor is the charge noted in my Booking.com online account. I just want my card refunded for the illegal transaction charged to my card.

I booked shuttle service from Istanbul Airport to Hotel and back through Booking.com and It's supplier "ShuttleBoard". On first leg everything was fine but on the second leg, company refused to provide service from hotel to Airport because I had "too many luggage". Our luggage did not change from first leg but both booking.com and its supplier Shuttleboard robbed us by not providing the service plus they did not return the money for unprovided service. I had to spent more money on private taxi to get to the airport. Avoid Booking.com because their customer service and their suppliers are unprofessional and greedy.

I just read all the guest reviews about Booking.com and am horrified. I am an owner of 9 rentals on a Private Fishing resort and was trying to list my rentals with them. But I can never get through to an agent at all. Not even to get help re-setting a Password. Now I see how they treat guests. I guess I shouldn't list my properties with them at all. I have now spent 7 days--34 hours--and can't even get through on their International phone lines. I have called about 75 phone numbers now.

We purchased our tickets to fly from Boston --> Azores --> Lisbon --> Boston from Booking.com. They sold us international tickets with NO CHECKED BAGGAGE ALLOWNESS. At no point during booking they made it clear tickets do not include checked baggage when flying with SATA and TAP airlines. How can you fly international on vacation without checked bags!!! Guess what, we had to pay when we checked in at airports, it cost us an extra $600.00 to check our bags during this trip (One checked bag each for me and my wife). Forget about contacting Booking.com, they are nowhere to be found. Stay away and book your flights directly with airlines.

I was trying to book a motel for one night while unexpectedly on the road. Booking.com had their phone number on the motel site, looking like the motel's reservation company. Not the case! I could not understand the person I was speaking to. He had a heavy accent and spoke quickly. He didn’t tell me there was a $15.99 fee for using this service - which I didn’t know I was using. $135 total and I pulled up to a scrounge place that looked like people lived there by the month. Junk cars with flat tires in the parking lot, etc. It looked like a ** house. Mid City Motel in Sault Saint Marie MI, USA. Left and didn’t stay. It was also. Lost my $135 as I was told it was less than 24 hours. Will NEVER use Booking.com. Watch out for them and their hidden fees.

Stay far away from this company. They suck daily. Booked a trip to California (LAX). Spent over $5000 and it was the worst trip of my life. From the flight to the rental car to the hotel was all terrible. Flight changed 12 different times for departure total. Spirit Airlines. Got to California. The rental car place was closed. Fox Rent A Car (LAX). Had to stay in the airport for an extra 5 hours. Get the car. They over charge me $345. For what I still don't know. Finally get to the hotel Hyatt Glendale and room wasn't ready then when the room was ready it was small and ugly. They don't have a parking garage. Had to pay $266 for the week to park the rental car. Don't waste your time or money on Booking.com. Their customer service is God awful. Pay the extra money and go elsewhere. Don't get burned like I did #100.

Although their commercial says "free cancellation" they actually have a no cancellation, no refund policy! Horrible company, something should be done about their deceiving commercial! Do not use them for anything!

I booked 4 night stay the day of through Booking.com. I then noticed the same reservation was available for $201.48 less through Expedia. I quickly screenshotted it and called booking.com customer service to let them know of the price difference and that according to their price match guarantee, that difference should be credited. They had me on the phone for over an hour, and in the end they told me the case had been escalated and they would in fact honor the price difference. However, I received an email a few days later saying they had reviewed the case and that they had decided that the price match would not be honored. I then called to see what had happened, but they told that the claim had not been received on time. This is predatory and unacceptable behavior. Will not be using their services ever again.

NOT RECOMMENDED. When it comes to get refund:

If you use this service and I stress IF! DO NOT USE Booking.com; this service is a scam looking for victims. They are located in the UK, and are unanswerable to any complaints. I paid for a Payless car rental through Booking.com, I was charged $315.00 on my debit card, the site stated that if I cancelled, my money would be refunded, I also added the $24,00 insurance. I took an Uber ($70.00) to the airport to pick up the car and was told an extra $200.00 deposit was required, (this was not mentioned on the website), but I agreed and was told it must be done with a credit card; I only have a debit card, and so was forced to cancel and take another Uber ($70.00) back home.

We booked room but changed our mind. We confirmed no charge cancelation on time but in error had double booked room, did not realize this and got billed. Neither party will reverse charge as both parties claim it is the others' responsibility to do so. Hotel does not return calls and certain Booking.com people have been rude and hung up.

Hi, My hotel is On Booking.com. They are so disrespectful to hotel owners, who actually pays their salaries, I don’t know their CEOs pays attention to this reviews, I saw they Only have 1.1 stars out 5, well that doesn’t surprise me. Every time I call them always have to leave them a message and they never return my calls, I sent them numbers amount of emails through their extranet which they have to respond but they never do. I live in Roswell NM and stat tax has changed but they are unwilling to do so even after they were given proof of tax changes from state of New Mexico, and staff so unprofessional don’t understand English at all their customer service is in Europe (Amsterdam) how can they not know how to speak and understand English.

If I could give Booking.com a 0 for a rating I would. They are the worse! I accidentally selected the wrong hotel and paid with my credit card, and when I received my email and receipt I noticed it was the wrong hotel. I immediately (within minutes) called Booking.com to cancel and they would not return my money. I called Booking.com numerous times explaining the mistake and they wouldn’t budge. How is it possible for a booking agency to take $346.28 of your money for a mistake? I literally called managers and pleaded my case and they would not refund my money. There has to be something illegal about that. I called the hotel and I was told they will refund your money within 24 hours, but Booking.com said NO. My credit union is investigating this, but it should not have come to this. If you are thing about using Booking.com, DON’T!

This has been the worse experience I've ever had. I was planning a trip back in April to take my family somewhere tropical, but I had to cancel the reservation. I cancelled before 24 hours, it's now August and every time I call, they say there's nothing they can do, to contact my bank. When I already called so many times, shown proof of the cancelation and email confirmation and they still can't do anything due to Booking.com's policy. This website is such a scam. DO NOT USE IT. SAVE YOUR MONEY. Waiting 4 months for a refund is outrageous and their customer service agents are rude asf. This isn't even worth 1 star.

I booked a room through Booking.com for a night. We were going to a concert and just needed a room to sleep in, so we didn't have to drive back to our town which was a couple hours away. Didn't need anything fancy, but wow!!! The motel looked like the type of motel that looks like it rents its rooms by the hour. I should of known something was up when I went to check in and I was told to wait outside because the police showed up for another customer prior to me. They had seen their room and were calling the police because the lady in the front would not return their money. They had booked through Booking.com as well.

This booking site is really doesn't show which route requires visa and recently I had booked for flight and last minute while check-in airlines is telling he can't as he needs visa while transiting European cities and Booking.com is not ready to book new ticket and no refund too and unfortunately after waiting for 4 hrs in the night in the airport he has to go back and unfortunately as he has to return to his work in Toronto. We had to book tickets with other agent who clearly mentions about visa details required for countries and Booking.com is not able to see the tickets which we booked with the other agent and even customer service is so horrible. It's difficult to reach and I would really go to the consumer court as the price of ticket is ripping off our life.

Normally use Booking without problems but in this case the merchant cancelled our room then days later charged us for the room THEY canceled. Wrote and called both the merchant and booking who both agreed it was an error on the merchant's end but the merchant refused to return the money they stole from me and Booking did not help. I’m out money and they don’t care. I highly recommend going elsewhere to book your travel.

Booking.com has terrible customer service and questionable practices. I was sent an email after booking a hotel in Hawaii through them. The email asked if I wanted to upgrade my accommodations. After clicking on the link to check it out, my reservation was “upgraded” to a room that only had a partial ocean view (I had a full view originally). I was then charged more money. When I called Booking.com, they cancelled the reservation and then wanted to re-book at a higher rate. When I asked to speak to a manager (at least a dozen times), the customer service representative just kept saying NO. I will never get involved with them again. You can’t trust the links on their promotional sites. Seems like a scam to get a higher rate closer to the check in date. I researched other complaints online and it seems Booking.com rarely takes responsibility for reservation problems they create for travelers.

Please do not book with this company!!!! I made a mistake yesterday with hotel reservation dates in Paris. I immediately realized this and contacted Booking.com within minutes of confirmation. I was told they couldn’t do anything but hotel might be able to help. I contacted the hotel. They were totally agreeable to the change but said the reservation was through Agoda not booking.com. They told me to call Agoda. I called Agoda who told me Booking.com had to make the change. Well, you probably already know that I have gone around and around with Agoda and Booking.com for the past 24 hours. They still won’t change my dates. FYI: Booking.com is a partner with Agoda, Kayak, Priceline, Open Table and more. I plan to never use any of booking.com partners again. To be associated with this terrible company does not bode well for business with ANY of their partners.

I finally got the refund for unused second day, would like change to two stars if possible.

I have been charged can$1000 for a booking I cancelled directly with the hotel manager. It is a scam. If you need to book a hotel go straight to their website. You'll get a better deal and more honest results.

I booked a hotel and the hotel denied our check in and charged us and Booking.com did not help at all and did nothing about it. They did not respond to my emails or give me updates on my issue. Never using booking.com again.

You pay for reservation protection and then 15 minutes later when you need to REDUCE your stay by one day, YOU ARE DENIED. This company is a scam. Their insurance is a SCAM. Do not use! They are horrid.

This has been by far the worst experience I have ever encountered with a customer service department. I have been trying to get a refund for a booking reservation I cancelled over a month ago. I did not stay at the hotel because it was disgusting and the service was terrible. However, I have not been able to get a refund for the reservation because I have been given the runaround by Booking.com and the Wingate at Wyndham hotel in Shreveport. I am extremely disappointed in their customer service. Because of this I will NEVER use Booking.com again to book any type of travel reservations.

They booked a hotel that was under renovations! Construction, noise, dust, all of it. Even the manager contacted them & told them to give me a refund & they didn't. They said they would, but just didn't. I will NEVER USE THEM FOR ANYTHING AGAIN. AND I TELL EVERYONE WHO'LL LISTEN; DON'T USE BOOKING.COM. THEY SUCK!

I called Booking.com regarding motel we reserved thru them that was not fit to stay in. The place was dirty. We reserved the room for 2 nights but left after one night. Motel management put us in a room that had holes in the wall from being hit with fists. The next room wasn't made up and 3rd room the comforter had urine stains. I contacted Booking.com customer service and rec. an email from them stating that they contacted the motel and was told that they rec. no such complaint. They said they wouldn't refund even the $ for the night we didn't stay. Don't use that site for booking.

Booking.com charged us for 3 days of car rental for a car we could not rent. Despite all parties knowing our flight was delayed, upon arrival to the 24/7 Thrifty counter we found it was abandoned along with several irate customers. I couldn't contact Thrifty as advised by the email. Tried contacting Booking.com numerous time, finally learned 2 days later the reasons why they wouldn't respond to us was because their phone and computer systems were down. Advised at that time I could get a partial refund if I faked booked another car on Day 2 or wait until after Day 3 to submit a claim for full refund. Received an email today refusing my refund request because "terms and conditions we mutually agreed upon." Never trust them!

Booked a room at the Aloft hotel in Dallas- less than 15 hours later, I was notified our meeting schedule had changed and I needed to adjust the check-in to a day later. First contacted Booking.com, absolutely NO RESPONSE. Then tried the hotel directly and was told it had to be done thru booking.com. Again tried calling, emailing AND online chat, with booking.com- STILL NO RESPONSE. After trip was completed, still charged for unused room (and booked room at different hotel), and still no response. Also have received several "tell us about your stay" emails- indicating they have not even bothered to follow-up on my previous calls or emails. Will never use them again, nor would I recommend them for any reason. Their lack of communication and customer service does not make the 10-20 dollar a night savings worth it, especially if something goes wrong. Book directly or try another service.

Tried to rectify the price difference but without luck. Quoted $132 charged $163. Company admitted to a discrepancy but would not credit back the difference because I could not provide a screenshot from a day prior.

I booked a room at a Quality Inn. When I show up the hotel could not find the reservation so I purchased the room at the hotel. The next morning I was charged an additional fee for a no-show. They had the right city wrong state. Would not refund my money. Booking.com said the hotel was responsible. Hotel said it was Booking.com. They would send me to one service department to the next. In the end, I was on hold longer and longer until they flat-out told me they would not be responding to my calls.

I booked a room in Windsor and unfortunately it was the worst experience because they charged me twice and when I went to check in my room wasn't the one I expected and I'm feeling so Uncomfortable to book anything again by Booking.com!!! Never trying again. Not even a one star but whatever.

This is the worst experience ever! I booked with Priceline and cancelled on time through Priceline and still was charged! I provided proof of cancellation and still NO HELP AND NO REFUND! It’s been a month now! When I called they acknowledge that I cancelled on time, but told me I have to go through their third party “Booking.com” and even though I booked through them they could not help! I’ve sent them my email verification “proof” when I cancelled the reservation and you would think that would be enough! They do not want to admit their wrongs and they will do anything to not pay you!

Unscrupulous. Rejected the review I posted on their site. Here's the most important parts of my last email to them: So I see that I've been refunded $60.82 on my $334.88 booking. So is that it? I cancel less than 12 hours after making the reservation, I email to multiple contacts and try to call multiple numbers repeatedly, but am never able to reach anyone. Twelve days after I started trying to reach Cozystay to cancel I get an email asking me if I stayed at the hotel. And after all of that you sneak $60.82 into my account with no notification and hope that I'll be satisfied? Wow.

We had a booking last weekend. We reached at the hotel at around 10 PM and they said booking was not there. When I called Booking.com customer care, they handled very badly and sending wrong info to me. We were there at midnight in a new city without accommodation. The hotel was cancelled and they mentioned after 1 hr of customer service calls with some incompetent poor communicator that they cannot book the hotels. This is a scam and I don’t recommend this as they put my physical safety at risk plus the mental issues caused due to that.

When I was booking a trip to go to New York, I went to Booking.com. We only saw one hotel (It wasn’t their fault because we booked late) so We booked it. It was Luxuriously Camping in a tent for 1 night. It was around 350$ a night. So I thought that is very expensive for a tent. So we called the business of the tent. They said it was actually about 100- 200$ a night On their website. And booking.com did not give us half the money back. They are trying to scam us for more money and not doing good for the businesses. I recommend Expedia or another booking website that doesn’t scam you for a lot of money. Think if this is too cheap, expensive etc. Booking.com is NOT The booking website you need.

I booked a room for work, for the same night, with no cancellation fee on the Booking.com app. I immediately realized after the reservation and getting a GPS route to the Best Western Hotel, that the hotel was 2 hours away from my location after working a 14 hour day. I went into the app and it gave an option to cancel but would not confirm the cancellation. I called booking.com at 888-850-3958 and Jeami, June D, informed me that "the reservation was cancelled" and "it is ok to book another reservation". I ended the call and booked another reservation through the app. However no refund would be issued by both Best Western Lodge at River's Edge in Orofino, Idaho (who charged a full rate for a "no show", because they are firm on their policies, no cancellations within 24 hours). And booking.com would not issue a refund of the $183.59 for booking.com's customer service representative mistake.

I've been Booking.com customer for a couple of years. Because my exam date changed due to the testing center technical issue, I cannot check in the hotel in time. I would like to reschedule my check in time, their customer service and the hotel customer service pushed me to the other side to reschedule the time 4 times. I wasted my whole morning to talk with the Booking.com customer service and Sonesta Simply Suites Chicago O'Hare Airport customer service without any actual assistance. It turns out I cannot get my money back. They totally lost the reputation from my side through this unpleasant service. Don't book anything on Booking.com if you are planning on anything.

I rented a vacation home in Incline Village for a vacation with my first grandson - who is 8 months old, my daughter and her husband. It was our first vacation together. I booked a vacation home near Incline Village with a hot tub and sauna. I paid and got a confirmation 6 weeks ahead. I arrived alone to check in at 4:00 (my check-in time) and they were not finished cleaning. I went away for 15 minutes.

I booked a room for two nights. The site is by design, difficult so they can keep you from canceling. False commercials say you can cancel anytime. I couldn’t cancel on site so I called the property who said I couldn’t cancel with them. The hotel tells you to go back to Booking.com. It’s crazy complicated. They charged me $529 for a room I didn’t use. You don’t need this middleman stealing your money. Avoid at all cost.

I thought I used the Doubletree hotel website to book a hotel room but later found out it was through Booking.com. The service fees and taxes were 1/2 of the cost of the room for 2 nights. So I ended up paying a third more. Will never recommend using Booking.com!! Price gouging at its finest!!!

I have been a customer with Booking.com for over a decade. In the past, they were flawless but my recent experience has proven their service quality is deteriorating. For one thing, they sponsor hotels with shady business practice. No hotel should be allowed to charge a safety deposit for probable suspicion of damage to their property. We are on the hook for this charge and have a burden of proving no damage was caused by us. The hotel has our credit card information and can submit such damages through that channel. The same goes for car rental companies. Also, I used to like their ease of cancellation but now cancelling a car rental for me became like pulling wisdom teeth, wasting a few hours of my time over three days. Their customer service has also become impersonal providing shoddy scripted answers.