Booking.com Reviews

Cancelled within my window, they still charged me. They tell me to dispute the charge with my bank or try the hotel, but it is BOOKING.COM that made the mistake and didn't cancel my room in time with the hotel even though I have a verification email from them saying I won't be charged.

I'm deeply dissatisfied with Booking.Com. They are quick to take your money and profit off your reservations, but when it's time to assist their clients in settling issues, they shift the responsibility to the vendor. Even though I spoke with their so called 'customer service' department numerous time about my cancelled reservation, they did nothing to help me. I will NEVER again use their platform and I encourage others to STAY AWAY!

Never use this site. I booked a place on April 20/2024 and paid 860 and then cancelled on April 29 and got 820 cdn back. After sending 10 emails and getting same questions I deleted the app and swore never to use it again. Total scam

Some of the Customer Service Representatives for Booking.com are very unprofessional. It has been HIT or MISS. An incorrect booking for April 20th was cancelled on April 13th by both me and the hotel. They still charged me. To date, I have NOT received a refund. They have spoken to the hotel management 2 additional times and they emailed the cancellation. They still keep giving me the run around in refunding my money! Now, 10 calls later (including as I write this review) they are calling the hotel AGAIN to confirm the cancellation. THIS IS RIDICULOUS!!!

Worst place to book flights. They made me pay $200 for my luggage because they made a mistake. I was sent an email by Booking.com saying once I paid to submit my receipt and I was going to get reimbursed. I been waiting since July 2023 for my refund. Called more than 15 times and till today no refund.

If I can give 0, I would. I Booked flight with Booking.com. They cancelled my flight a night before travel date. Only sent me an email after work hrs the day before my travel. Tried to reach them through online customer chat, they were tossing me back and forth. Finally said I should contact the airline they collaborate with myself. Can you imagine, I booked through Booking.com, how do you expect me to contact an airline, I had no initial contact with. I asked for a phone number, they just ended the chat. Horrible.

Booking has been a nightmare. Double booked and they won't let me CANCEL the 2nd room through app. App has issues and although customer service was accommodating at the time they are passing buck back to hotel and they will NOT REFUND ME $1200+. I have an acquaintance that said he hated dealing with them and lost $500. DISGUSTED. DON'T BOOK WITH THEM. SAVE YOURSELF A HUGE HEADACHE.

I paid in full for 3 nights. Made a late check in due to 18-hour flight delay, was offer 2x free breakfast for 2 days then my paid booking was tag as “no show”. UNFAIR!!! Can’t do anything in their system??? SCAM!!! I need my credit for Level 3 but refused to consider this FULLY PAID BOOKING!!!

I made a reservation that said it could be canceled up until 12 noon the day of arrival. I canceled it the day before. I even got an email that says the cancellation was with no charge. The hotel would not honor Booking.com's cancellation policy. I spoke with a booking.com rep the day after I got the charge and sent the required proof of charge. I was told that the merchant did not respond and that they would issue a refund thru booking.com within 15 business days. No refund was issued. I then called again, had to send documents again and speak with several reps. I spent 2 hours on the phone! Was assured that it would be taken care of within 48 hours. The time has passed and no refund. This business has the worst customer service. I can no longer believe anything on their site as truth nor anything their reps say. Please save yourself some time, frustration and money and book directly with the hotel!

We booked on their app and they got scammed. The place didn’t exist and they did not refund us as we had to find another place. We got charged for the deposit and for the room that didn’t exist. We have filed multiple documents everything they requested and they just keep making up stuff for us to do just so they don’t have to pay. Terrible company.

I have used Booking.com for years and they have always been very helpful. Last month on April 12th I had a booking through them to a hotel in Lubbock. My father went into hospice and passed away that day. They would not work with me or the hotel to reschedule the visit.

Be careful when you book any trip with the website. I am amazed by how they can mess up both my flight booking and hotel booking. Booked a package with flight and hotel where they posted wrong information for both parts of the trip. It is like they do not care what information they've put up on their website and also believe they hold no response for any false information they had regarding that. They just lightly wave you off by saying you can cancel it or suck it up, without considering the time spent planning the trip and also how different the ticket price could be. Not reliable, not trustworthy.

Bought a Flex-Ticket flight through Booking.com in December. I had to change my flight so I messaged the chat. The person told me that because I have a flexi ticket I cannot make changes to my flight. I had to cancel and rebook? (This makes absolutely no sense if it's supposed to be flexible.) So I cancelled the flight and waited for a refund. Two months later, the refund never comes. So I book through another airline. I called, emailed, and messaged Booking.com in order to find out why my ticket had not been refunded. They gave made every lying excuse in the world. They told me to contact the airline. The airline gave me proof of the refund. So I went back to Booking.com, but they told me that I must email their partner site GoToGate.com. So I contacted them and they also gave some excuse about waiting for a refund from the airline. So I showed them the proof as well.

I recently booked a room through Booking.com, expecting a comfortable stay with two beds as specified in my reservation. However, upon arrival, I was dismayed to find that the room provided had only one bed. When I reached out to booking.com’s customer service for assistance, I was met with disappointment yet again. Instead of taking responsibility for the error and assisting me in resolving the issue, I was simply redirected to contact the hotel directly. It was disheartening to encounter such a lack of accountability and customer support from a company that prides itself on facilitating seamless bookings.

I have been a repeat customer. Booking.com is unable or unwilling to fix any issues. They only give excuses and an international number for you to call. Yet, problem is never resolved. Very poor customer service. Will not be using them again.

Customer service is zero help. I canceled my hotel reservation through Booking.com… or so I thought. Booking instead checked me in and out of the hotel causing me to be charged for the full stay when I was at home. Hotel won’t do anything and booking acts like they can’t either. NEVER using them again.

I booked a trip for work-related travel back in January and still have not received a tax invoice for my stay. The other accommodations which are independently run, much smaller companies seemed to be able to provide a tax invoice over the phone immediately and were super helpful and friendly. I have been emailing and requesting a tax invoice from Booking.com for 3 months now and still nothing... and no phone number available to contact. Would not recommend for work-related travel.

I booked on Booking.com, and after ten days you canceled the reservation without my approval. You claimed that you misplaced the price. So Booking.com did a mistake and I am paying the heavy price right? Because now I have to pay more for a new reservation that because my trip is so soon. Who will bear this loss? I will do a complain and I will also write a bad review about your bad management.

Had a horrible experience with Booking.com! Lost hundreds of dollars and 5 hours of time due to booking.com agents asking us to repeatedly contact the property. We booked a trip, but required rescheduling due to a severe storm warning. This was a "partner booking" - with the partner listed as "HotelBeds". The description mentioned that we can contact the property directly for modifications/changes. We spent several hours discussing this with Booking.com and also with the property directly. The property was cooperative and informed us that they are totally okay with modifying our reservation date, however they required confirmation from Booking.com about this change.

Do not ever use this site when planning important trips. I drove over 4hrs to an event that brings over (10,000 people to this small town and books all the hotels near by) in another state to find out that the condo I booked 3 months prior though them was double booked. Lucky for me the property manager caught the issue before I arrived at the property and contacted booking, their response was it was their fault and refused to refund all my money and had to find another hotel in an area that there was no hotels available. Made for the worst start of a multi day stay with other friends. The only positive things I have about this ordeal was the great condo property manager.

I made a reservation with Booking.com and when I arrived at hotel I was told my booking had been cancelled months ago and booking.com was suppose to have emailed me. I never received anything from them. I called and all I got was they was sorry. Never a "What can we do to make it right." I had drove a distance to not have a room for the whole weekend. They don’t care about their customers. I will be sharing this review on all platforms so no one else has to experience what I went through.

Booking.com did not keep its promises. My daughter made a reservation through them to LaQuinta Hotel (that’s a bad hotel and will give it a review on its page). Anyway, that hotel cancelled at the last minute for no reason. They still charged my card. Booking.com said they would find me another hotel, and the cost would be on them. That’s a lie! I ended up paying $275 for that hotel. Booking.com said they would give me the difference. That’s a lie! Because my daughter’s name was on the reservation, and my name was on the invoice, they said they could not give me the difference. What is so hard to get? I am the mother with the funds, so I paid with my card for the trip! I told them that. They still found an excuse not to pay. It’s very sad that they did not keep their promises. I will no longer use them in this life or in the next life to come. For the love of money is the root to all evil! Repent!!!!

Do not book with Booking.com, just book directly with the hotel. We tried to check in at our hotel on a recent trip only to find out that our booking was cancelled, with no advance notice to us and no explanation why! We spent hours trying to work through booking.com’s customer service to find a replacement and ended up having to book a new hotel on our own dime. We therefore needed to cut our trip short due to the high price of hotels on such short notice. Don’t take a chance with your vacation.

Booked a townhome through Booking.com months prior. Hours before asked for entry code and no response from booking.com. Called the property manager to find her had sold the property 7 months prior. He had never listed on booking.com. He was unsure how it was listed since he only listed on VRBO and Airbnb. No customer service that I could understand and no compensation and I had to book on my own a hotel without adequate space for a long weekend at the Air Force Academy for the ASUN tournament. Everything was backed and now I don't have access to a kitchen and forces us to eat out for 5 days. Horrific experience----no customer support whatsoever!!! DO NOT USE!!!

Booking.com claims that a flexible fare means you won’t have to pay any additional costs to change your flight arrangements. What they fail to mention is that this is fully up to the airline and the airline has otherwise every right to charge what they want for changes. In my case. The entire flight cost. Booking.com Flexible Fare is misleading advertising comparable to a scam. Won’t be using booking.com moving forward.

I booked a hotel using my airline app. It used Booking.com without me knowing it. I tried to cancel my reservation 6 months in advance, and Booking.com will not allow it. This is a terrible company and God forbid someone should have unforeseen circumstances! They’re locked into the FULL PRICE of the reservation. DON'T Do business with these hacks.

What a joke this company is. Horrible customer service. Try to call them and keep getting hung up on. They are the worst by far that I have ever dealt with. All their phone calls get sent to the Asia's, which isn't a problem, other than not being able to relate a message or understand what people are saying. A simple price match can't be completed. My dates are already booked up because I am booked through Booking.com so I can't prove that the price is cheaper from the hotel website for the same criteria. What a scam.

Booking.com customer service is pathetic. I myself have been working in customer service for more than 20 years. And have never given this pathetic service to my clients. Booking.com made me wait more than 24 hours but still issue not solved.

I booked a two night rental for Myrtle Beach South Carolina. On the website is stated that the rental would be $770 for the two nights plus a $350 refundable deposit. After I purchased I went to the rental company's website to pre-register and they were charging me another $350 refundable deposit stating that the 350 that I paid to Booking was not a refundable deposit so in total the rental that was supposed to be $770. Was gonna end up being over $1400 for two nights. I tried to get my money back the same day that I booked. The rental company denied my request and booking also denied my request although I have all documentation and screenshots from booking's website. No choice but to dispute with my credit card company, worse site ever. I will never ever use Booking.com again.

I'm deeply disappointed with my recent experience with Booking.com. My wife and I booked a hotel in Lake Bennett (Darwin - Australia), only to find the hotel temporarily closed upon our arrival. This critical information was not communicated to us beforehand, turning our much-anticipated getaway into a frustrating day of unnecessary travel. The $59 compensation fails to cover the lost wages from our taken annual leaves and the travel expenses. This experience was not only inconvenient but also costly.

Pathetic service. Booked with them in February for travel in August. They sent message in first week of April about airline canceling the last leg of the journey and to call them to get a refund. Called them number of times and always being told to wait for a few days to get the refund.

I have booked multiple stays with Booking.com and have I have an issue with their Accessibility filter. The first filter I check is “Entire unit is fully wheelchair accessible”. Unfortunately I am staying at multiple locations during my four week trip through Costa Rica. So far that has not been the case at three of the units I have booked. None of them have had a bathroom I can get my wheelchair into similar issues. I am a tetraplegic from spinal cord injuries to two different regions of my spine. I can’t walk and must rely on my wheelchair. Despite my physical challenges I do want to stop traveling. Booking.com needs to learn what wheelchair accessibility really is and take it more seriously!

I booked a stay in Paris through Booking.com. The reservation page clearly stated that I would receive a free taxi ride from the airport to my accommodation, if I spent $539 or more. My total came to more than $1,500. However, when I tried to setup the cab ride, booking.com refused to honor the promotion, repeatedly claiming that I did not qualify. I spent several hours on the phone over the course of 4 calls, with no resolution. I emailed screenshots to booking.com of the relevant language (from the venue page on booking.com) that clearly show my eligibility. Reps just repeated the circular logic claim that I would not receive the taxi ride because I wasn't eligible for the promotion. Potential customers, beware false advertising and no accountability from this company.

I booked a hotel with Booking.com. It turns out the number for the hotel is no longer in Service and they do NOT answer their email. You are likely booking with a hotel that is no longer in service and booking.com will not help you get a refund. BEWARE of Booking.com. There is NO REFUND and they will book you at a hotel that does not exist!

If I could rate this company 0 Stars I would, I reserved 2 rooms. When we arrived we entered the rooms, they were garbage, carpets very dirty and stained, door looked as if they've been broken into several times, customer serviced sucked, I went to get my money back and Super 8 by Wyndham refused to give me a refund even though I pointed out all the issues and the fact we were not staying there, don't trust Booking.com or any Wyndham hotel, especially super 8 in south jordan ut.

Bad, very bad. Don't use them, use Expedia. I made a hotel reservation on Booking.com with the promise of the free airport taxi to the hotel. They reply to my emails with standard email: "Call us"...Can't reach anyone for three days by calling. Never again I will do business with Booking.com.

I created an account at Booking.com from Canada. I set my account preferences to Canadian currency. I browsed the vacation packages offered on the website thinking the prices shown were in Canadian dollars. I purchased a vacation package through the booking.com website, but was billed in US dollars. Booking.com customer service is almost impossible to interact with. I finally was able to speak with a Priceline.com rep (sister company to booking.com) and was told that there is nothing that can be done. I was told I was just confused, and that billing in US currency, rather than what is specified in your booking.com account preferences, is normal.

I used Booking.com for a stay for one night in Davenport Iowa. I booked a Best Western with 2 restaurants and a bar. I arrived and the parking lot was empty except for 2 cars. I went to check in and was told they had no electric or water. Due to that the restaurants and bar were closed. Trying to be positive I looked at a room to see if there was cross ventilation no there was not. The owner issued me a cancellation as the earliest it would be fixed was Wednesday this was Sunday October 2nd.

If I could give a zero stars I would! Booking.com is the worst service I have ever experienced. First my flight was changed last minute when we booked two months prior to our flight. I am from California, had a vacation with family in Colorado. When it was time to return home Booking.com decided to cancel our flight! Left my family and I stranded in Colorado. I had to pay for a new flight to get us to Las Vegas, when I had already paid for our flights two months in advance, I also had to pay for a hotel to stay in and a car rental to get back home. This has been the worst service and experience ever. I would never book with Booking.com again! I was a returning customer. I was not compensated for the additional money I had to spend get back home. They did not even show any sympathy at all! I would never recommend their service ever!

Booking.com are just plain thieves. They are killing my business. I run a small bed & breakfast. In trying to get more European bookings I thought I would try their platform. Unfortunately because they spend so much money with Google - Google seems to hide my direct website link from view in order to drive people to the Booking.com site where customers get to pay $50/night more for not being able to cancel for what they list as the lowest price. Because customers can't find my direct link on my Google business listing the general public are duped into using this very unscrupulous platform and as a small business I get to take the blame.

STOPPED USING THEM. Offered a £20 accommodation voucher when I booked my teenage daughter flights via them. Voucher had to be used within two weeks. Meanwhile, I was not advised the connecting flights had changed, twice. Could not use accommodation voucher because all up in the air (no pun intended). Voucher expired, had to pay more for an alternative connecting flights and as late changes (not my error) I had to pay for seats I had already booked! Since then, Booking.com have sent me round and round departments. No-one taking ownership of the mess and extra expense caused to me, through no fault of mine. You cannot get hold of anyone, or correct department. Get sent the same generic emails. On hold on the phone for ages, only to be told I need to speak to flights. Flights say I need to speak to accommodation re' a new £20 voucher. I then go round and round, department to department to no avail.

The absolute worst platform in existence. Customer service is non existent, charges are insane and you don't even save any money! You are so much better off just booking direct with the property, if you're being cheap, ask them to match Booking.com's price, most times they will just to not have to pay their ridiculous fees.

I called customer service from Motel 6 to request a room change from handicapped to not handicapped, Hannah told me she was calling the front desk to change it for me but never did, I was standing in the lobby the entire time, I asked for her supervisor, 32 minutes later on hold the whole time. Jew finally gets involved and gets me absolutely nowhere. No apologies, nothing to rectify my position, then it takes me another 19 minutes to cancel my reservation. I was on the phone for almost 2 hrs. And got nowhere. Do not use Boking.com for anything. What a complete disaster all this was. Not to mention it's pouring rain the entire time. Thanks for nothing. You better not charge my card either.

I had a great experience at Hometown Studios St. Louis Airport. Janelle is a very helpful and experienced manager. She is always friendly and makes you feel welcomed and Deb is our favorite staff member. She is always pleasant to be around and helps with any questions we have.. We recommend you check this hotel out. It is spacious and perfect for extended stay. Has a stove and refrigerator. And I have no complaints.. The new management has cleaned the place up...

Wouldn’t recommend booking through this website. Customer service is horrible and will hang up the phone on you when you call to ask questions. Their website has fake bookings and then leave you with no place to say after you have a confirmation for the reservation. I would give this no stars if I could. Definitely disappointed.

I purchased a flexible ticket recently, which costs more than a regular ticket. I lost my job and had to move to a different city. I contacted these crooks and they would change the date but would not change the departure city. What on earth is a flexible ticket for??? I'll never use this site again.

Made a reservation for our son's 4H tournament. I was so tired that I accidentally booked 2 nights. When I realized my mistake, I tried to correct it the next morning. After 30 minutes on hold, I was told that they tried to negotiate with the hotel and they would cancel the 2nd night IF I agreed to pay for both nights. What?! We used Booking.com many times before but never had to cancel. TERRIBLE customer service. Shameful. WE WILL NEVER USE BOOKING.COM AGAIN. BEWARE

Please stay away from Booking.com if you don't want to have a stress and headache when you travel. They took my money and treat me like an animal. I booked a flight from Paris to Lisbon. When I got to Paris I realize they made a mistake with my fight date to a month later. Called them trying to get my money back or book another flight even knowing that I purchased insurance with it. I did not get my money back or been booked another flight. I end up buying another ticket with Air France for 586 euros. All they do is playing games with you when you need their help. #booking.com neveragain!!!

Use Booking.com at your own risk... In February 2024, I tried to book a last minute flight on Frontier - through booking.com. I had no choice but to use Frontier as it was a last minute emergency and we had to get to the location on time. Anyway, I completed all the online information, provided my credit card info and initiated the sale on Booking.com - The system showed a hourglass, then I received a message saying the transaction did not go through, and I needed to reprocess the transaction. So I backed out and put everything back in again, only to receive the same message. Both my wife and I saw the message. Frustrated, I decided to leave booking.com and go straight to Frontier, where I booked the tickets with no problem. Minutes later, I received an email from booking saying my tickets were confirmed on the 1st transaction, then I received a second email for the second transaction.

I will never use Booking.com again. Terrible company. My reservations got mixed up between booking and the hotel. Booking needed to make a simple phone call or email to the hotel but kept calling the wrong number and wouldn't use the correct number. Even though the correct number is on my reservation confirmation. Hotel was very gracious and tried very hard to help and eventually got it fixed. I would give 0 stars if possible!!!!

My wife and I were in Maui during the catastrophic wildfires. We had no power and no food. To make matters worse, she broke her leg. Out of desperation, in an attempt to make her more comfortable until we could get back to the mainland and to proper care, I booked a hotel on Honolulu for the night. Shortly afterwards I discovered that we could not get from Maui to Honolulu, therefore we could not use the room. I attempted to cancel the room (over $700 charge for one night mind you). The hotel refused to accept my cancellation and Booking.com refused to credit me the money. I will NEVER use BOOKING.COM again and will advise everyone I speak to against using them. Terrible policy decisions. It was a legitimate emergency situation. Just a terrible company.

I reserved a place in Detroit March of 2023 for this weekend, for the NFL draft. I typically touch base and reconfirm. I reached out to the property via phone, text, email 6x since February. Showed up to check in....nothing. I reached out to customer service 4x. They said if I haven't heard anything consider it confirmed. My card has not been charged...yet. If I cancel it says I will be charged. So we will see what happens. If they don't hear back from the property within 48 hours they should not be able to be on their site.

They advertised and confirmed false prices. When I was notified of the double charges to my booking I tried to cancel. They took my money and quit responding and this isn’t the first time!! In October, Our room was so disgusting with mold and water running across the bathroom floor, we left after the first night, they refused to cancel the second and we received no refund. No customer service to speak of and no resolution. Well, I finally learned my lesson and will never use them again.

Booking.com should be legally reviewed. They change prices on you at the last minute and without notice. You book for one price and the hotel has a right to charge hidden fees or change their rates without notice. Never again will I use them. It’s a joke trying to get through to customer service. You’re sent in circles and no solution at the end. There is a lot of misrepresentation of hotels on their sites. The hotels are less honorable as they seem to know booking will do nothing to rectify guest concerns.

They are absolutely fraudulent, they constantly lie back and forth. They're also working with some fraudulent properties. I canceled my reservation because of family issues. I paid the cancellation fee. The whole fee was 1048 dollars, cancellation fee was 648. I suppose to received the remaining. It’s so unfair. They lied lied, still lying. They took all my hard-earned savings, they promise me this and that for a month and a half now, they talking about something else when I sent in the information, they ask for do not rent from Dr.G on their websites or any other website. They are working together to fraud people. Booking.com is the worst of the worst, all of them are competitive lies. Stay away from them. I don’t care if I don’t have anything left, I’m not letting them get away with this. They don’t care if you have death, sickness or anything in the family. It’s very sad, STAY AWAY FROM THESE PEOPLE.

Absolutely the WORST - I never got an email confirmation for my booking and therefore, cannot cancel it because I don't have the confirmation # or the PIN, both of which are required for ANY communication with their customer service - there is no such thing as "customer service" with the company. I will be rejecting the charge to my account when it happens. I only clicked one-star because it doesn't allow negative or zero stars!

DO NOT go to Booking.com. Recently a person in High Point, North Carolina who had a AirBNB Condo which I pay for in full Send me a message and told me to text to their cell phone number my credit card and send my ID. That is not safe at all and booking told me I have to wait 7 to 12 business days to get my money back but they take my money out immediately. They have the worst customer service and people calling from overseas. They need to be investigated because they're running some type of scam over there. Please look into Modern/Retro Condo as well!!

Horrible. I wouldn't even give them 1 star! They overbooked me and then said I stayed and my trip was complete. Charged me 175 to get a 375 dollar refund even though the resort approved a full refund with no cancelation fees. I still have not received my refund and it's been almost a month. So in all I paid over 700 dollars for rooms I was never given. Total scam! And I wasn't the only one. There were a bunch of people trying to check in who traveled hours only to be turned away because Booking.com confirmed reservations the actual resort couldn't accommodate! NEVER AGAIN.

Worst company ever. Non existent customer support. You can’t speak to a person on the phone. They made billing errors and only choice is to charge back on the credit card. Will never use them again. Spent hours on the phone. Got nowhere. Clueless and non aware.

Have used Booking.com for all our booking needs. Booked $1000.00 in airline tickets recently and had an emergency. Too bad so sad, zero refund. Not a credit or a transfer to another flight. I Will go elsewhere from now on!

I have used Booking.com before without any problems until recently. I found a place on a vacation rental site that I have never used before. I found the same condo on Booking.com for more but know they have price match guarantee...or do they? After being told they could not honor my request after providing a screenshot and link. I was told that they would have to confirm the room was the same even though it is the EXACT same condo number. I even called the vacation rental site myself and got through the first call after being told by the Booking.com agent that they couldn't reach anyone... I was then told that once and if confirmed I would get my money back after my stay. I will NEVER use this service again and do not recommend to anyone!!!!

I booked a room with a Motel 6 in New Mexico through Booking.com and was sadly disappointed. An emergency arose, so I requested a date change. I was told they'd get back to me. No one did and my card was charged.

Is the first time I had to contact the customer service of Booking.com and honestly I feel so lucky that Mayank A. was on the other side of the line to assist me. He was really friendly and helpful and resolve my problem in a matter of seconds. I booked a flight but I didn’t check the dates and had to cancel and rebook. I couldn’t do it by myself online. Flight is canceled and now just waiting for the refund which is going to be debited in the following days. Thank you for your help Mayank. :)

Terrible company! Due to an emergency, we had to change airline tickets and return to the states. We had booked the flights with ITA via Booking.com. ITA said that we could have a full refund, but Booking.com said we couldn't even though the airline gave the ok. Additionally, our rental car was booked with AutoVia through booking.com. We paid for a full week plus full coverage on the front end. When we arrived in Italy, Autovia said the insurance was invalid and charged us EU 190 for coverage. Because of booking.com we lost several hundred dollars on stupid things. In the end, their customer service would not even help. Completely worthless. STAY AWAY!

I made 4 reservations to different parts in Italy. Made plans based on the posted check-IN & OUT times. As it’s 3 days before I leave, checked under Booking.com the times, all 4 got changed which put me in a panic mode. I messaged all 4 & good enough property owners would still accommodate me on my expected arrival times. Could this an error of booking.com?

I’ve been a loyal customer since 2017. I just booked a hotel and typed in the wrong date. After a frustrating hour of trying to contact the hotel and then having them tell me I had to contact Booking.com, which was impossible on the phone, I finally emailed them about changing the date. They told me to change the date it would cost me $154 of the $171 I paid. Pretty sleazy operation that will take you for anything they can get, apparently. Crappy customer service with impossible phone contact, and obviously horrible customer appreciation. If I could give no stars, I would.

Don't use them. Made reservations and paid in full only get a email of cancellation the day before I was suppose to arrive. Called customer service and she informed me that there was a system glitch. Originally she claimed that the amount wasn't paid in full but once I told her I logged into the account it showed it was paid in full. They then tell me I will receive 1/2 of the money instead of a full refund. Why am I receiving 1/2 of the refund when I didn't cancel? She claimed to call her supervisor while I sat on hold for almost an hour. Still nothing yet they have their money.

BUYER BEWARE. SCAM, DO NOT USE! I lost over $500 because the company claims they “followed protocol” when I contacted the company 1.5 hours after pickup time because the driver was not assigned nor communicated location. They refuse at bare minimum to cover the booking costs and ruined my trip! I also provided full proof/records of the transaction and they refused my request.

Worst experience ever with airline tickets. Be aware if you buy tickets with flex fare they will charge you only 20$ for that BUT when you wanna change flight date you will be charged same as you pay full price for tickets, so I paid chicago-nyc-chicago 735$ 4 persons, and to change date they want to charge me 1000$ plus. Not to mention customer service they barely speaks English. Very hard to understand.

They canceled our hotel rm w/ out our knowledge. Said they sent and email, months after we booked because prices changed, then canceled 24 hrs later because we didn't reply. We are busy working people and don't ALWAYS have time to check email. Showed up 1200 mi from home without a place to stay. Called Booking to find out why it was canceled and got hung up on. NEVER AGAIN WILL I GO THROUGH THEM!!!

I spent a lot of money booking most of my rentals in Italy with Booking.com. Had an issue with a rental car and they totally dropped the ball saying it was the rules and they could not help. Bottom line I spent around $2500 on hotel rooms and tours and had a problem with a rental car they would not honor that cost me $140. The customer service rep kept telling me he was following policy and could not help. Will never use them or Priceline again. Garbage

Absolutely the worst experience I’ve ever had!!!! I do NOT recommend Booking.com. I booked April 4th 2024, for 618.50. I tried to reach out to the property from the 4th till the 17th, thank god the property owner called me on the 18th, my booking was for the 19th 5 hours away from where I live. Long story short booking.com did not have the correct price or information!!!! The house that I booked for the property manager called and said was not the correct price and that he would have to charge me a extra 250 for cleaning fees and 510 dollars extra to stay there for 2 night… The total it would have costed was 1,1000.00. I paid 618.50 that’s an additional 5/600 dollars!!! I will never ever use booking.com again.

Resort has now stopped responding to emails so I to where I booked…Booking.com for a refund and their solution is I’ll send email! They don’t even have Owner's contact ingot they are using a general email same as me! Shady practices on their resorts they use on site and on booking.com for not resolving my issue. It’s now been 18 days on a room I never stayed in because they weren’t cleaned @ 9 pm at night!!!! The kicker is both tried telling me I no showed yet I have a receipt that says canceled???? STAY AWAY!!!!

I booked a hotel in Irondale, AL. When I arrived at hotel, the hotel had no reservation for me. I called Booking.com and was told by the (non-American) agent that I had a room at the hotel, the hotel manager verified there was no reservation under my name. The agent told me I could forfeit my initial booking cost $420.00 and book another room at the full cost. I told him, "No way, I just want to get my money back, because Booking.com failed me." After much back and forth, I agreed to pay $121.23 cancelation penalty. The hotel approved my cancelation at no charge, because I never had a reservation with them. Over the last nine days, I've talked to four or five other agents trying to get my cancelation penalty fee reimbursed. I finally turned it over to my credit card company.

Booked an Indio Home for Coachella weekend, the day off I contacted the owner for an early check in, at this time the owner wasn't aware of booking, and we were left without a place to stay on the day of arrival. Booking.com only offered a refund and didn't care to give us anything to make up for the inconvenience caused on having to find another place hours prior to our check in.

I have been sent in circles repeatedly. When I booked my hotel, it included a free ride from the airport to the hotel. However, it changed the time I need the ride, and there is no way, even after several emails, that it can be changed. Booking.com simply keeps sending me to another link for the ride, which sends me back to Booking.com. I am also concerned because a ride I paid for last trip, the driver said he was there, but he was not for one hour. Horrible.

One star because nothing lower was available. I made a reservation not knowing my daughter had already made a reservation for me for the same night. After hunting thru their various websites I found where to file a request. Received an email asking me to call in which they made me repeat all the previously provided information and then told me they would not give me a refund for one of the rooms. Terrible customer service. Do not use this scam operation.

I booked a flight two weeks before my date at a good price with Booking.com, it was to surprise my granddaughter on her 19th birthday, And surprise my mom that I haven't seen in 3 years. On the day I was traveling 04/04/24, I received an email that my flight was cancelled due to weather. Unfortunately I understand that, My problems is I was promised my refund, I am getting the runaround from airline, from booking.com And no one has a straight answer as to were is my refund,. So I am taking matters into my hands, And I am calling the tv station for help, And after this I will never be using either airline or booking.com EVER AGAIN!!!! Can't speak to an actual person, went online and website is no help and when you call the number it ask for the confirmation 5 times and never gets a live rep on the line. TRUST ME I WILL BE CALLING CHANNEL 9 CHANNEL 11, CHANNEL 13 THIS AFTERNOON. Thank you for horrible service and for ruining my plans.

I rarely write reviews unless they are a 5 star. With that being said I need to write this review so that others don’t get caught in this same dilemma. The night audit woman at the front desk took it very personal when I ask if we could get the online rate, she told us that she could not do that and that I would need to do that online. The online rate was 101.00 and when we tried to show her, she was not interested in facing us as she was very busy with something more pressing on the computer. Imagine our surprise when just seconds later the price online became 116.00. Of course I’m not saying that this woman was making changes as we were standing there but I managed a Gold Standard Choice Hotel and fired my night audit person for boasting of this same behavior.

The customer care representatives closes your tickets without resolving and will disconnect the calls if they were not able to answer. Very pathetic towards their work. Worse thing was they didn't update the infant details to the airlines and when we raise the concern about it. They are not good. Don't trust them.

TRAVEL BEWARE!! I had a horrific experience with Booking.com that left me questioning if it's a scam operation. The loft I booked for eclipse weekend was permanently closed, but Booking.com waited 48 hours before my chrck-in time (at the defunct property) to cancel my reservation, without a penalty fee, despite admitting the property was no longer in their system. I prepaid for the defunct accommodation and still waiting for the full refund, as promised by Booking.com. Plus, instead of actually finding me a new accommodation, they sent me links to other hotels, some of which were already booked.

I reserved a room, received confirmation. When I went to hotel, they were overbooked and had no reservation. Was on phone almost three hours. They blamed the hotel, but I see this is their practice. They processed my payment and it will take me 7-11 days for a refund. I want an additional $20/day each day They hold my money hostage. DO NOT USE THEM! Shut them down for shady business practices.

I was trying to book with the Wyoming inn and this site popped up. Said guest reservations. I assumed it was the hotel. In the mean time I selected rooms and as I checked out I realized the total was way more than what the rooms would come to. I immediately canceled and contacted the hotel and found the correct site. The charge was 2400+ and I was refunded 700.00. I called the hotel that released the other 1600.00 but I have still yet to see the money. This was December. It is now April. I have provided the document from the hotel stating that it was said to be returned and they released the hold.

I am utterly disgusted by the unpleasant service I received from Booking.com. My recent attempt to book a hotel through Booking.com platform turned into a nightmare, leaving me and my baby in a state of distress and frustration. Firstly, despite receiving a confirmation number, the hotel never received any booking confirmation from Booking.com. This led to a frantic back-and-forth with the hotel staff, who were unable to find any trace of my reservation. It's beyond belief that a company like Booking.com could fail so miserably in such a basic aspect of their service.

Booked a room at the Radisson through Booking, in Panama City Beach FL. Room was infested with bed bugs, and looked nothing like what was advertised. We received a refund from the hotel, but it was sent to Booking, and Booking won't refund our $500 for 12 days! Now we're stuck paying for an additional room, and don't have enough funds for fun activities with our children, as we had planned. Booking single-handedly ruined our weekend getaway with our kids that we drove 4 hours for! We will never book with them again. They are the "Spirit Airlines" of booking agencies.

I used Booking.com in the past with no problems, but had a very unfortunate experience on a trip to Nashville. Booking.com had confirmed my reservation but when we arrived at the hotel, they did not have a reservation. Nor did they have a comparable room. I called customer service and was told "don't worry, we have your back. We will send you a message in 30 minutes with a room." No message was ever received. The desk person at the intended hotel was kind enough to get on the phone and find us a room. We were told the new hotel was just "a few blocks away" so chose to walk. Well, it was 8-9 blocks away...uphill...dragging a 40 pound suitcase. I am a "senior citizen" so this was not easy. The new hotel was nice and actually less expensive than my booking.com reservation.

We booked our trip through Booking.com. We received emails telling us all was good to go. We get to the hotel and they don't have a reservation for us, they searched with our IDs and found nothing. We showed them the Booking.com reservation number and they told us that they don't use that number. After being on hold calling Booking.com and being on hold for 20 + minutes we finally got through to a Booking rep.. She found our reservation and said everything should be ok. I told her that the hotel (Horseshoe in Las Vegas) had no reservation for us. I asked for my money back so I was going to see if I could get a room straight through the hotel. She hung up on me.

Absolutely disappointed in booking. I thought it was a serious company. Consumer service is so bad, they can't communicate efficiently about a reservation that was paid but wasn't fulfilled by Booking. Four months later I'm still waiting for an answer and for the refund. Please, I won't recommend you to book flights with Booking, since the itinerary keeps changing and they wouldn't respond for the seats reservation that they didn't do but what I pay for.

Booking.com is very clear that after a certain date, you will be charged for the reservation and no refunds will be granted. I thought our experience warranted an exception. My wife and I checked into our hotel. We were given a key to our room which turns out was still occupied. Still not sure how that mistake was made. I opened the door, poked my head in and saw luggage and groceries. Luckily the guests were out and I didn't get shot in the face. This is Texas. That is not hyperbole. We went back and got another key to the room next door. This is a budget property and I expected some rough edges. But we only had one towel, one glass, the wall mounted A/C unit didn't work. In fact, the front of the unit was falling off. The window in the room opened to the outside walkway but wouldn't lock. Open, it was big enough for an adult to step through. That was it.

Been using Booking.Com for years. Have booked thousands $ over the Years. Up till now was good service. My husband fighting stage 4 cancer. We were traveling. He had to go to hospital for 2 days - had to cancel - request refund due to medical emergency. They lied and said property refused refund. Stayed at same hotel on way back. Manager said he approved refund. Booking lied and said they refused. Heartless bastards!! Just lost a loyal and frequent customer!! After escalating and expressing disgust They gave me $70 refund on a $1200 reservation TOTAL SLAP IN THE FACE. HOTEL manager explained they (booking.com) book and pay for rooms therefore they probably didn't want to take a loss. The lack of compassion and empathy for our situation is unconscionable. WILL REFUND FOR COVID BUT NOT STAGE 4 CANCER?? REALLY SHAME ON YOU BOOKING.COM.

This situation was resolved to our satisfaction after we contacted people above the Customer Service department level. The Customer Service department was not helpful or responsive at all until we expanded our communication to higher levels.

I'd give -0 if it were possible. I arrived to the hotel that I'd made reservations for one month previous with "Crookings".com. The hotel graciously secured me a room and not once did I receive any correspondence or apology for their mess up.

I booked a hotel Fairfield Inn in Atlanta Ga. It was a last-minute thing where I needed to be at the capitol. The pictures looked nice. When we arrived late that evening about 8:30. It was dark outside the hotel. The hotel is not in the best neighborhood and there were several groups of unsavory looking characters around the entrance. There is hardly any room to pull up and check in so when I parked immediately an employee came out and started barking at me about was, I valet parking which was $50.00, or self-parking? I asked him where self-parking was, and he pointed to a parking garage about a block and a half away. I said "No way" then I said where valet parking is, he pointed to the same parking garage. I left my wife in the car and went inside. There was one guy working. I did not have a good feeling about the service, the location and the characters outside much less the rude attendant. It boils down to I didn't feel safe for my wife and I. We left. I tried diligently to get a refund with Booking.com and ended up getting a $5.00 credit. I will NEVER use Booking.com again!!!

I rented a car with them. The company providing the car had a problem and gave it to me several hours later, so I had to cancel my hotel reservation for that day. As per Booking.com: "In our terms and conditions you can see that if you pick up the car later or earlier than agreed, you are not entitled to a refund for unused time." This means that if you get the car the last day, it is OK and you have to pay for the whole contract anyway. Would not rent with them anymore.

I used Booking.com for a trip and thankfully I pay attention to my credit card charges because someone used my credit card to book an $1800. vacation. NOT ONE PERSON SPEAKS ENGLISH and I got absolutely nowhere.

My wife and I booked a rental car in Florence Italy which we prepaid. We were standing in line at the agency to pick up our car when my wife suddenly took ill. An ambulance was called and she was taken to the hospital where they kept her overnight. Following her release we went back the the car rental service but were told our car was not available and to contact Booking to get a refund. I sent the proof of the hospital stay but they still will not give me a refund. I am shocked by their commitment to customer service or lack thereof. I will be suing them to get my refund. What a sham.

These people are simply scam artists. I booked a room at one location and got the confirmation and it was for the wrong hotel location. They stated that there was a no refund policy when I called to move my reservation the a different location, but the same chain of hotels. I initiated my call within 1/2 hr of the booking. They scammed me out of $300.00 in this transaction. They also canaled the reservation at the hotel

I keep asking them about a refund, as the website was not working properly, and said payment did not went through. They did not send me the 4-digit confirmation, and keep making excuses for not refund my money. They said they will give me a call and never had their call. Also they told me another lies just to avoid paying my money back. Awful. Stay away from them!

Booking.com uses third party representatives. They have no idea who it is and no way to contact them. When you check the reservation and everything is correct, you accept. But then your confirmation email is incorrect and there's no way to change it. Therefore you forfeit any money you paid.

Never got my refund even if the hotel send them the funds and contacted them. They going back and forth with me lying, they are the worse!!!! I will never use them again, customer agents are robots, live agents are worse than robots, they only saying thank you, I'm sorry, checking, etc. They don't do anything to help. Do not use them!

I made a reservation but couldn't make it due to my husband catching the flu.. I be tried email.. Tried calls by phone to get refunded for a room I didn't check into.. Can't get ahold of anyone or get any kind of a response... How is this company still in business when they just rip people off of their hard earned money...

I do not recommend this site for business travelers. It's been over a month that I've been requesting an itemized invoice for expense report purposes, and I still do not have said invoice. I've filled out the requisite invoice request form over a month ago, as well as messaged and called numerous times. They continue to insist that I wait for them to... do what, exactly? The fact that they hide/obscure their customer service number is indication enough that this business should be avoided.

I believe that this site is an offshore scam. I booked a condominium outside of Puerto Rico six months in advance. I received an email reading that my credit card had been declined on the day that the cancelation window would close. It had been declined due the possibility of fraud from my credit card carrier. Within two hours of receiving the email, my carrier removed the block.

Dishonest. I deleted the app after they took money from me. Do not recommend. Customer service is not helpful at all. Difficult to read policies. Do not use them for booking. I gave them one star because 0 wasn't an option.

Absolutely do not buy airline tickets with them. Seats selected are not guaranteed. Family in business class with little kids was separated. Booking.com all can say well this is preference seats. However when you purchase and select seats you expect to have them. Unfortunately they can't even guarantee that and there was no plane swap. All they will tell you contact airline. I guess my fault by going with reseller instead of airline. Live and learn.

We used Booking.com to book a reservation at a hotel about 6 days prior to trip. We read reviews of neighboring hotels and considered costs before making a selection. Our stay was debited from our checking account 5 days before the check-in date. Email confirmation was received detailing reservations for a room with 2 queen beds. After a long day of travel and enjoying a nearby theme park, we arrived at the hotel at 11:00 exhausted. We were told that our room had been given to someone else since we did not check in before 9:00. The hotel was unable to accommodate us. They commented that we would not be charged for OUR cancelation. They refused to assist us in arranging other accommodations.

Beware of refund or rebate policy - I was provided an "open ticket" which did not have any value when I went to redeem. After over 10 calls to the call center, still no resolution. I suggest using a larger company with credibility and fair policies - Expedia, etc.

On the 27th of March, we embarked on a trip to Vietnam, having booked an apartment through Booking.com for a two-day stay in Ho Chi Min. After an exhausting 8-hour flight, upon reaching the doorstep of the reserved apartment, we were met by security who instructed us to wait until the owner arrived. The scorching heat, registering at 37 degrees Celsius, coupled with the fatigue from the journey, made the situation unbearable, especially for my two children, who were on the verge of dehydration after a 45-minute cab ride.

I’ve been having an issue with getting a confirmation number from Booking.com. It has been horrible. My credit card has been charged but still don’t have any info on my trip confirmation. I cannot get in contact with anyone

AVOID USING BOOKING.COM AT ALL COSTS. If I could give a negative rating to them I would in a flash. My wife and I were driving across the country when we decided, around noon, where we would end our driving for the day and book a hotel ahead of time. We decided to book a hotel In Truth or Consequences New Mexico which is basically in the middle of the desert in the middle of nowhere. I used Booking.com to book a room and when we arrived at the hotel, after 12 hours of driving for the day, they didn’t have my reservation. The woman at the counter searched for more than ½ hour trying to see what had happened to my reservation. A reservation that I had three emails from booking.com confirming. She even called her supervisor at home, who logged into the various computers she had to see what had happened. Apparently booking.com had never sent my reservation to the hotel.

Scam website. Prices initially quotes are lies. When you go to book the rooms, they add outrageous hidden fees. This should be illegal and I believe this practice is being reviewed by the federal government.

I booked a room on Booking. They took my money immediately. I go to check in and the room says my card came back declined. Booking refused to help me in any way. I will report this and let everyone know that they are a fraud company.

I looked online to book a one night room in a Comfort Inn in Amherst NY. I spoke to an agent who told me the room cost 94.50 but when it came to payment she said the total was $145.47. I questioned the difference and I was told that these are the fees charged in NY. At the hotel learned that I should have paid $107.50. I tried to reach Booking.com to complain but there is no way to speak with someone in this situation. Booking.com is a total rip off and should be avoided.

Worst platform I have experienced. My first guest that booked through this platform completely violated the rules they agreed to and also broke down a door that was locked because guest were not permitted access to this part of the house. Booking.com was very disingenuous in their response and they haven't even paid me for the stay at this point. I will never recommend using this joke of a platform to anyone.

Make sure you record your conversation with the reservationist. I was assured that a room I was booking was pet friendly. When I showed up to the hotel I was told it was not pet friendly. I had to find another place to stay. I was not able to get a refund because I didn’t have proof that the agent told me it was pet friendly.

Booking.com overcharged me by 50%. I called a hotel in the hotel website and somehow I ended up talking to the Booking.com call center. They led me to believe they were the hotel reservation desk. I told them I had a special rate from the flyer the hotel sent me of $98 and proceeded to book my room. When I got the confirmation email, to my surprise they charge me $157. When I tried to dispute the excess through my credit card company, they declined to "make the situation right". Based on this experience, I will never, ever use hotel.com. The deceived me and then ripped me off, and then refused to make things right.

Booking.com are always looking for a way to charge you additional hidden fees. They have great SEO marketing and will most likely put themselves in front of you in your search online. Stay away from them!!! From someone who learned the hard way!!~

If I said this website was horrible, I would be paying them a compliment. I was told at my Moroccan hotels that the agreement was to pay cash. Swore I read that in the Booking.com agreement as well. My credit card was charged for 4 bookings after I paid cash. Tried fighting it via their website and even though the hotels confirmed I paid cash, they rejected my claim. Called their help centre once. One person said I was pretty much out of luck. Called a second time and the person was helpful until their headset stopped working. I'm now calling a third time. I've spent close to 2 hrs trying to resolve this. Just awful.

Worst company! Do not do business with them! They will take your money no recourse. No customer service. These are thieves!!! I got nothing for my money!!! Crooks!! Customer service laughs in your face, they know they got your money and nothing you can do about it.

Arrived at Sherri's Place on March 2, 2023 in Fort Lauderdale, it was abandoned. Had confirmed this reservation the day before. Contacted Booking.com. They said they would contact the hotel? They were unable to contact them and told us we needed to find a different place. Stood on the corner for a while trying to find another place on a holiday weekend. Found another place at 3 times the price. Had to take an Uber to it? After the trip contacted Priceline and booking.com . Spent at least 3 hours on the phone with booking.com and priceline. Got no satisfaction from either place. Booking.com offered me a $27 refund. We'll never use either one again. What a wonderful way to start our cruise.

I was booking the Booking.com car rental from Hong Kong while I traveled there. Everything was confirmed. However when I was at the JFK Dollar counter. They said I must have an international driver license in order to rent a car because I booked the car from Hong Kong. But I told the staff that I am a USA citizen and has a valid US driver license and make the booking while I travelled in Hong Kong. And they insisted I must have an international driver license. And at the same time, their computer was down so they can’t rent a car to me but told me to call Booking.com to get a refund and at the same time they wanted me to go to Sixth to rent a car.

We had booked a house rental for 5 nights in Arizona through Booking.com. I was in contact with the owner through text messages. Boarding our flight from MSP. I received a text message from the property owner saying my name was not on his schedule for our vacation. I was freaking out. I had to turn off phone, plane was taking off. Worst 3 hours ever thinking we have nowhere to stay when we land. I called the owner once we landed. He claims he was not active on Booking.com/but obviously he was. How else could I get his information and book. I called Booking.com. They were so helpful!!! They reached out to owner. He did not answer phone nor email.

Stay as far as you can from Booking.com, this is a scam company, I was under the impression that I have 24hrs to modify my itinerary, upon call customer support I was told to call the airline directly myself, upon calling the airline directly myself now being told that I didn't book through the airline, now being told to call booking.com. Spoke to booking.com customer service. Now being told that they can cancel my flight, and will not refund my money back, let me mind you this this was 30 minutes after booking, Stay away from these scam artists.

I booked hotel from Booking.com and realized that day was different than I want and cancelled right way after booking but they are not giving me a refund. Such scam. Please stay away from this site. I have attached bill and booking confirmation and refund they gave me.

They are the worst, the hotel was willing to give me a refund, Booking has me on the phone for 3 hours giving me and the receptionist the runaround, making up lies and excuses not to give me my money back. They were asking the receptionist to send the all kinds of unnecessary emails and faxes. Come to find out the numbers and email addresses were not legit. Booking is nothing but a scam service.

I booked a 2 day stay in CABO SUN LUCAS hotel through BOOKING.COM during a spring break. On my arrival to the hotel it turned out that they did not have my reservation and the phone number on my reservation was not a phone number of the hotel, but a phony phone number. I called to Booking and they told me that they are not able to provide me with a stay in the hotel nearby, but they promised to compensate if I am going be able to find a hotel myself. I IMMEDIATELY was able to find me a place and paid for a room with a credit card.

You do not wish to proceed using Booking.com. At first the customer service seems helpful - especially before booking your trip. Once your trip started, and upon return, you are on your OWN. The issues I have faced are not addressed, and there is no contact number or straightaway process to register and follow up your inquiries. I have not been this frustrated in a while. Save yourself some headache and try a different booking service.

HORRIBLE, HORRIBLE, HORRIBLE. You can’t even get someone live! I booked through Booking.com and on my credit card it came up as Priceline. Didn’t bother telling me. Can’t find my booking on their app anywhere! What a SCAM!!!! Never again!!!

I wish I could give it 0 stars. The absolute worst customer service I have ever experienced, and that’s saying something. All their service reps are outsourced and have no clue what they are doing. You are told different things every time you contact one of them. For example, I was told I was eligible for a refund by one person and then the next person who picked up my case said I was not. I switched to Expedia.

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES. Booking .com seems great when you are booking a reservation. Wait till you have a PROBLEM with a vendor/hotel. Hours upon hours later on the phone....the Philippine customer service NEVER RESOLVED A PROBLEM. As a former resident of the Philippines, I have had this experience countless times. They speak the Queen's English- Not American English. They do not really understand and when there is a problem NONE of the customer care people will give to their supervisor for fear of losing their jobs.... So they leave you on hold....and never return. (Kalib/Mazrvin) They will not give you their employee ID number to file a complaint. NO ONE IS ACCOUNTABLE. Cheap labor in Philippines = horrible customer service.

I booked and paid for a rental car from Booking.com. I got all of the confirmation info via email. When I arrived in Norfolk, Va, there were no cars available and the agents had no idea when a car would be available. Some people before me had been there for several hours waiting for a car. I had fully paid for the rental so expected a refund, since I never got a car. I have been going back and forth with booking.com since early October 2023. It is absolutely useless. They have suggested a few ways to file my complaint, but all of them end in a dead end with no resolution.

I been trying to book my ticket with them for more than a day and every time it doesn’t work. So I called the customer service. They told me the price changed also they change. I asked to speak to a supervisor to resolve the problem but didn’t work. Honestly they might be ok to book hotels sometimes but to book a fly ticket don’t even try. They are a SCAM.

On March 17 of 2024, I accessed this website looking to book a room in Three Hills, Alberta. I found an option available at The Lamplighter Inn, at a cost of $80. I arranged the booking for the night of March 22nd and continued entering my information. This evening, when I looked at my confirmation email, the dates had been changed to the 18th and 19th of April. Being that I have absolutely no need to be in Three Hills on these dates, I requested a cancelation and was informed that the cancelation fee is $87. I have requested that this fee be waived. Regardless of the results of that request, this is a ridiculous business practice. I would advise anyone seeking lodging to avoid this app. The date switch is confusing, and the cancelation costing more than the booking, at more than a month in advance is absurd.

Beware! If you need to change the date on your reservation the online website will state that the system cannot process a change even if the dates are available. Then it directs you to customer service. While on hold I redownloaded the App that doesn’t work to try to make the change which surprised it worked. When I used the App the price for the same date jumped almost $40. I have contacted customer service multiple times (once you ask for a supervisor they hang up on you, happened to me 4 times). The price on the website states includes taxes and fees. Customer service states that it didn’t and the hotel makes the decision on what to charge. How is that possible when it’s a 1 min difference? Booking.com shows a lower price on their website which includes taxes and fees but the website claims the system cannot process it to prompt you to reach out to customer service for a higher price. I will never use again for any reason.

They have no ownership of any issue you face in the property. All they accept is Money from you.. You will be facilitated to that point only..After that their policy is ..that they can't do nothing to help you. Below avg properties are listed there with full of lies. I paid 7000 dollars for a 5 star facility and I got almost garbage when I reached there and super cheap management after your money. Called Booking.com.. After spending hours and days they informed me that they can't do nothing to get you any refund ..Talk to property directly.

I had the absolute worst experience I've had with a business. Period. I booked a reservation for a Hotel 4 months before my trip. The accommodations were confirmed well in advance and I even got a confirmation email the morning of my check-in that everything was all set. Then, when I arrived at the accommodations for check-in no one was there. I waited an hour until someone showed up and when they did they informed me that they had been without electricity for two days and could not accommodate me for my stay... after I got a "we're looking forward to check you in" email 4 hours prior. They assured me they would work with Booking.com to get me alternative accommodations.

I booked lodging in Gatlinburg TN thru Booking. The cabin wasn't bad at all... except I saw roaches. I told Booking & I told whoever else reached out to me asking about my cabin cleanliness. Booking decided to flag my review & not post it because I'm assuming it was a complaint that they didn't want anyone to know about. They are full of crap.

Me and my partner booked through Booking.com for a hotel for my birthday. The day of check-in, my girlfriend tested positive for covid so we had to cancel. The hotel informed us they did not receive any payment from us, so we needed to cancel our reservation through booking.com. At first, they were very understanding and managed to tell me that they canceled my reservation and I should be getting a full refund in about 14 business days. Lo and behold, I never received my refund. When I call them up, they tell me that my reservation was never cancelled. They claimed that we received a refund from the hotel and accused my girlfriend of trying to get the money back twice. Months later and I still don’t have the refund that booking.com “claimed” I would be receiving. Absolutely shady company! Stole my money without any care.

I have NEVER dealt with a company that is so ridiculous! We booked a Hotel in Daytona Florida for Spring break and it said they had 2 pools, hot tub and workout room. We received an email confirmation an hour later stating NONE of the amenities are available. After trying to call Booking.com for hours finally got through and was told they never had those amenities listed and we didn’t know what we were talking about and should have read carefully. I know it stated that and so did my fiancé. It was literally within the hour of booking it. Called back the next day to speak to manager to cancel and had to wait over an hour for a manager then the representative came back on and said we could only get 1/2 the money back if we cancel while waiting the manager called from another phone and got hung up on.

Requested a change for a flight before time. They kept telling me to wait for a call from the support team as the flight could not be changed. No call from the support team and no email or any type of communication. Was promised ticket won't be lost even after the flight date. After the flight date they contact me to tell me that I lost my ticket.

Do not ever use this company. They canceled our reservation for a house in Florida for spring break at 9:55pm the night before we were to check in. They would not refund our money but offered a terrible hotel where several people would have to sleep on the floor. We had booked this months before for 14 people. After many attempts to contact them and discuss other options they would still not refund our money. DO NOT BOOK WITH THIS COMPANY THEY ARE TERRIBLE!!

When booking a flight the app changed my date to a completely different date. I was shocked but thought, I’ll just cancel and change. Booking.com, or should I say Gotogate.com were rude and said I couldn’t change my flight even though it was the app that changed the date. Come to find out, this is happening to many customers and Booking.Com is no longer a reputable company but actually a SCAM…do not book with them. My CC company has my back, so all worked out…but please do not use these companies anymore.

I purchased an airline ticket through them with flexible option. I called to change my booking to day before my original date (travel is still over a month away). I expected to pay difference in price, which is $189 vs $99 according to their website this morning. They wanted $200. I asked why since they claim to be lowest price etc. I was told new advertised price is for new tickets only. I asked to speak with a manager and was told there isn’t one and to call back. No refund avl on my ticket neither. Worst experience ever! Oh and I’m a flight attendant so I’ve heard it all!

Beware! Booking.com hijacked the hotel website. I made reservations through what I thought was the hotel website (Chalet Inn, Gatlinburg, TN). I reserved 2 rooms for 2 nights at $79 a night. Transaction totalled $553.74, which is over $200 more than it should have been. I called the hotel and they said they couldn't do anything because the reservations were made through Booking.com...Which I did not do. Nowhere on that site did it mention Booking.com. Anyway, I made several attempts to contact Booking.com, but trying to find a valid number for them proved near impossible. So, I contacted my bank to stop payment and they couldn't do anything, as the charge was pending-but at least they gave me a valid number for Booking.com.

I booked a flight with Booking.com and somehow they canceled my flight so I didn't make it to the hotel I also reserved with them, now booking.com doesn't want to give me a refund for either of them the hotel and the flight. They don't answer my calls and don't reply my emails. I just can't believe they get to keep the money that easy.

This company deserves 0 star. I booked a flight with them and one week prior to my flight they changed my flight status without my authorization. I called and they just play ball between my flight airline and them. I asked for refund since the new flight won’t fit my schedule I already had for my vacation. They agreed to a refund and a month later they still not even contacted me to let me know how the process is going nor they’ve not refunded my flight tickets (4 tickets international flights). I’m sure I won’t get my money back but if I can save you from making a mistake of using this website for your booking, trust me I’m saving you money.

I booked on Jan 14th, cancelled on Jan 15th, but was still charged $190. After 6 phone calls, multiple emails, and providing my credit card statement that proves they charged me, I still have not received my refund - despite receiving an email from Booking.com confirming that I was due a full refund. HORRENDOUS COMPANY. I will never use again.

I have decided that my relationship with Booking.com is finished. Their website as well as their telephone “support” is beyond description but I would characterize it as non functional and chaotic. I have taken screenshots to back up my review.

So it looked like booked at hotel direct but was Booking.com. They added $125 to the rate at hotel pocketing that extra $125. Just my 2 cents, do not use them and go direct. Really upset me as the hotel paperwork confirmed the extra monies paid them.

I have made dozens of reservations through Booking.com, but the few times I needed help with a problem ---- they were no help whatsoever. When they include a business on their site, the least they could do is help a customer when that business violates the rules. I have trust issues with Booking.com and will be using different sites in the future.

For a cancellation, unable to speak to a representative, every time I am asked for the reservation or the pin (robot voice), I did not have the pin number available, but always voicemail. after 3 hours of searching on the net, finally found a telephone number that a kind lady did everything to help me. Finally after 3 hours everything was canceled. Last time I used Booking.com.

I made a reservation with what I thought was a reputable company on Feb 21, 2024, was told that I would receive a confirmation email, needless to say I never got, they debited $117.71 from my debit card, I emailed SEVERAL times for them to only say that I needed information from the confirmation email before anyone can help me. Please don’t even talk about the numerous amount of telephone numbers they tell you to call with an automated message that says they still can’t help with confirmation number or pin that I should of got with confirmation email.

I booked what I thought was a cancellable reservation for a hotel several months in advance of my stay. I did give my credit card number to make the booking. Several weeks later my plans changed and I tried to cancel the booking, but Booking.com had taken my money, and there was no listing of the original reservation. I called to get my money back but their staff was evasive and rude; they refused to honor my request. I tried calling the hotel, but they said they would call back but never did. Before this incident, I had made and canceled several bookings.

Do not book hotels with them. They are way overpriced if you book early. It's best to wait to the last minute as they drop their prices by over 30%. Customer service is rude, doesn't let you talk, and won't pass you to a supervisor. I had one customer rep agree to give me a refund of the price different but only to have the call dropped. Great tactic. When you call back, the new rep does not agree. A $420 loss. DO NOT BOOK WITH THEM EVER.

I gave one star, but my complain is mainly for the service, because I hadn't have the opportunity to even see a room. We booked a room online, the hotel confirmed our booking, received a confirmation number, received another email with confirmation of our check-in time which was between 6 and 7 pm, then we receive another email with the details of our stay and the price with the mention "Thanks for choosing Motel6. We can't wait to see you." We get at the hotel at 6 pm, let know the front desk staff that we have a reservation, she looks in the computer and says that they don't have rooms.

*** Do Not Ever Buy Any Plane Tickets from Booking.com. *** Booking.com went downhill after the company is bought out by Gotogate.com, a travel company based in India. I bought a flexible plane ticket that allows me to change the date of my flight. With this flexible ticket, we cannot make changes from the website, so these are the days of my ordeal: Day 1. Two weeks before departure, I called the number provided to make the change. An agent said he cannot change it so a specialist will call me or email me in 24 hr to help me make changes.

Cancellation policy was provided in two different time zones, but the same time (11:59 CST and 11:59 local time). But, when cancelled, refund was denied because I used the highlighted cancellation time at the top of the email.

Brutal. I booked a rental car that I needed later the same day for six hours. The company was Easyrent. Make sure you don't make the same mistake and deal with them (have a peek at their reviews). Booking.com website offered insurance coverage for $15 but said that was optional. Since I have coverage on my credit card and my own insurance policy I declined. The rental company is in an out of the way place. They were seriously understaffed and it took over an hour to get to the front of the lineup of angry customers. I could add multiple other problems but the real complaint here is that even though booking.com took my money, and the rental place would not give me a car unless I paid an additional $50 for their bogus insurance. They agreed to cancel the reservation, as they did with the four people in front of me who discovered the same problem. Now booking.com won't refund the money. I will not be using booking.com ever again.

Booking.com surely uses some computer algorithm and changes dates when you are booking. I booked a flight through booking.com and they were for specific dates because it was important for me to be back on those dates, that I made sure I checked the dates throughout. Just to realized in the end that booking.com booked a month out. I had added the option to be able to make changes to my flight so I requested them to do that, they checked and offered me about 4 times more for flight difference excluding how much I already paid them. Then I choose to cancel the flight and they told me I could not cancel whereas one of them had told me they could cancel and refund just airport charges. Now another is telling me to not call them again in such rudeness.

Wish I would have read these reviews first. I have a similar story as those you will read. I don’t usually write reviews but I honestly can’t believe the appalling, unethical business practices. It should be illegal. After days of phone calls I was still hopeful my situation would get resolved but after reading these reviews I see I’ve been scammed like many before me!!

Our friends booked a two-room apartment in Zermatt, Switzerland through Booking.com. After traveling more than a day, we arrived and found we had no place to sleep that night. The Booking.com agent suggested booking a different place for half of us in Italy on the other side of the mountain. Ultimately we had to book separate hotels in Zermatt on our own as Booking.com was unable to help relocate all of us.

I reserved an apartment on Booking.com. After I made the deposit I noticed the same apartment was available on VRBO. It looks like some hosts offer their places on multiple sites and book more than one reservation. I complained to both site and neither company seems to care. Don’t be surprised if your booking gets cancelled because they get a better offer.

Went online to book hotel. Was misguided to Booking.com. Booked 3 nights at hotel that was full, but booking took $290.00 anyway. Had to go to other hotel. Tried for 2 months to get refund. WAS NEVER REFUNDED.

Booked rooms in a hotel which I thought was a good chain in small town Kentucky. Ended up finding drugs in multiple rooms. Attempted refund with BBB but headquarters for Booking is out of the country. Ended up booking directly with a reputable chain paying twice. Would never do business with 3rd party booking ever again. Once you pay you will not recover your money if there are problems.

I put my property on Booking.com with ID#**. It took them ages, like 3-4 months, just to list it. And then, when I finally checked, they hadn't even technically listed it because they had to verify it first. So, I start talking to their online support, and let me tell you, they're absolutely useless. All they keep saying is, 'The team is working on it.' That's it. Fast forward to February 2024, and I've been asking them non-stop to verify my property because it's seriously hurting my business. But all I get is the same damn message over and over again. Then, after 15 days of this nonsense, I lose my temper and give them a piece of my mind. And you know what they do? They threaten to terminate my account if I dare to speak up again. What a joke!

I booked a flight with Booking.com and my flight was cancelled by the airline who then informed me I have to get my flight rescheduled or rerouted with booking.com. The two companies have been bouncing me back and forth and no one has taken responsibility. While everyone has been polite. No one has actually gotten my ticket rerouted.

Horrible experience renting a car! I will never go through Booking.com again! Hidden fees and then charged for cancellation of my car reservation even though it stated on email "Cancel anytime". Not to mention that booking.com used a third party car rental that wanted to charge me more for their insurance even though I purchased insurance through Booking.com.

I had three long-term stays cancelled on me within days of arriving, when we finally found one they said they would pay the difference as it was a much higher price given the short notice. After 8 months it is still in "investigation" and I have yet to receive my money. What they are investigating, I still don't know as that question will not be answered. When I call the reps are rude, they do not allow you to speak to a manager and then say there is no way to communicate with the investigation team. I was literally told "don't call us, we will call you". I have in writing from them that the amount was approved and yet they will not pay. This is roughly 4k and it is unacceptable. I want to sue, not just for the money but for the stress, the lawyers, the interest and so on. This is a multi billion dollar company and they scam you. Stay away. If I could give zero stars here, I would.

I rented a hotel on the recommendation on February 1. I stayed five days. Paid for five days in. On Wednesday morning at 8 o’clock in the morning the loud angry hyena of a man after hounding me for money all week kicks me out, shut the electricity off in the room and kicks me out walking. Wasn’t supposed to be out till Friday at 2 o’clock. At 8 o’clock in the morning on Wednesday he kicks me out with no refund.

Doing a small recap about what happened, just a couple of seconds of doing my flight booking I called and requested Jaideep (vendor: GOTOGATE) to cancel this one to process a different one with the flight I realized was better for my wife and son, he told me to wait until confirmation, but after that according to fare conditions will not allow me to do exchanges, anyways he promised me that after confirmation he will cancel it due to 24 hrs window, he hung up on me and send me an email that the communication drops and that they tried to contact me again, which never happened, but I replied the email, and still no response.

I'm very frustrated with Booking.com. I booked a flight/hotel/car and need to contact them about something. In order to contact them it says you need to supply the booking number and PIN that was sent on the confirmation email. There is nothing on my confirmation email! Tried emailing, reply was: Sorry, without the booking number and PIN no one is able to assist you. Tried phoning, AI says: In order to connect you with an agent you must provide the booking number and PIN sent via your email confirmation.

I booked a flight in order to get my mother-in-law out west to say goodbye to her daughter (my wife) who was dying of cancer. Three canceled flights later (by the airline) and we gave up on her making it in time and canceled the flight for a refund. Now I need the ticket money to pay for a funeral and Booking.com and the airline are bouncing me back and forth between them and I'm still out of pocket $809.91.

I will never use Booking again. Canceled my flight and requested a refund. Provided proof that the airline refunded the purchase to Booking but they said they would have to do an investigation. 3 months and several attempts later I still have not been refunded and every customer service rep I speak with is rude (talking over me) and will never let you speak with a manager. Stay away!!

I recently purchased two tickets to LAX from Toronto, with the additional fee for the flex ticket option. On the web page it said you can change your ticket up to 24 hrs. Before, with no fees other than the difference in fares plus tax. The cost of this flex ticket feature was about 124.00 CDN. My base fare was about 280 per person for the ticket plus fees and taxes.

We booked a hotel in Italy that had false pictures on Booking.com. And bed bugs. There was even a guy in our room they refused to move. So we ended up leaving a few hours after we arrived. Asked for our money back and the hotel owner refused. We have been trying to get refunded since May 2023. Numerous hours on the phone and no resolution. We keep being told to call the property, which we have, and they won’t respond. Booking.com supposedly called the property and they didn’t respond to them either and booking.com could care less. Even emailed Glenn Fogel, their CEO, and guess what? No response either. Don’t use this service they could care less about the customer! Working with local TV station to air experience if anyone wants to join in.

I accidently booked a flight after their app changed by dates. I paid extra for the ability to change the flight and called less than 1/2 hour after booking to cancel or change flights. Was NOT able to cancel of change after calling. "Customer Support will get back to you within the next 24-48 hours." Have not had ANY contact from the company and have called 5 times now trying to change the flight and not able to make changes. They "false advertised" the ability to change flights after charging me a fee. They have broken their own policy of refunding for mistakes made as long as they are contacted within 24 hours. And deceptive tactics of passing off to "Customer Support" and then never being contacting to make any change or refund. This should be prosecuted.

Do not use Booking.com. First their business entity has moved to the Netherlands where you can not get any recourse when they mishandle your booking. I was approved by the hotel I booked a reservation from. I received an email. I spoke to the hotel personally and they shared with me that they personally told booking.com that the refund was approved and they tell me this lie about needing written confirmation from the hotel. The hotel stated that this was not true. It has been since October and they will not provide my refund. Now that they no longer have offices in the US, there is no recourse for any type of disputes. Do not use booking.com.

Trying to book a hotel reservation and just prior to authorizing the price was $900 more than was quoted and they were charging my card instead of just reserving the hotel (Santa Monica Comfort Inn), so I got off the site and intended to call them. Then got a text my card had been charged anyway! I immediately called and they refunded $800 of the $3100 they charged my card! They said they would contact the partner hotel to have the cancellation fee “waived”, mind you I did not authorize this, did not realize I was prepaying instead of reserving and this call is about 15 minutes after this nightmare began! Later was notified the hotel refused to refund my money! Have NEVER experienced anything like this.

If you make a reservation with Booking.com for a ride to an AIRPORT, you will be sorry. Their system makes sure that you will NOT be able to identify the driver’s car, and the driver will not be able to identify your characteristics as a passenger. I went back and forth with 5 emails and discovered this. If I had known this, I would never have made the reservation. I ended up with a pounding headache on my way to the airport.

Below is emails of my dissatisfaction. I was double-charged and neither company will take action in the refund process, even after all the investigation of the documents requested that I had provided. Don't do business with either PRICELINE or BOOKING or any other associated sister company. As I had mentioned to the customer rep, yesterday after being on call for OVER 2hours just yesterday's time in trying to get the issue resolved. Both BOOKING and PRICELINE have bounced me back and forth with their own given EXCUSES. I am HIGHLY DISPLEASED with the resolution of and customer care I have received. I will NO LONGER be doing business with either company or any companies associated for as being the customer I should be serviced better than 2 months of MY EFFORTS and still.

If I could only give them stars in negative. Don't ever book from this website. No refunds, abrupt cancellations and 4th party customer service. It's a big scam. Never purchase from here. They say the flight ticket is non refundable but the airlines has already issued a refund to the company. How is that possible? If you are desperate to book from this website, I would suggest don't do it. It's better not to go with this company than paying extra and booking through Expedia. I would never recommend anyone to go through them. there is a reason why this company has 1.1 star here. If you still feel that those are not genuine reviews, see for yourself.

This lack of communication not only disrupted our family's Christmas plans and caused disappointment and inconvenience but also resulted in financial losses, as we had purchased non-refundable show tickets and made hotel reservations. Since then, we have reached out to them many many times but they didn't refund the money they got from us in November! The customer service is horrible.

DO NOT book packages through Booking.com, they are not even processed through them but with Priceline. Contacted them about a package I purchased and they had no clue, I had to figure it out myself and realize they use Priceline.

I book with Booking.com. I left a day early. They charge me a fee for canceling a day early but I spoke to someone from booking.com and he said I was supposed to be getting 124 dollars back, well it been a month. I called back. No one knows what I’m talking about, it really sad how these companies can just take your money like that. I will not be using booking.com ever again. It’s my right to cancel a day early if I want to and if you took my money off my card you supposed to give me my money back for a day I didn’t stay… Sad.

The flight I booked through Booking.com was oddly not the flight that was confirmed. Luckily, I purchased the flexible ticket option (coincidence that I would have to change it right away due to a mistake??) Well, I have been trying for over one month to change my flight time for trip that is now just a week away. I am supposed to have up to 24 hours of the flight to do so.

Horrible, rude and they promise and just tell you what you wanna hear to get you off the phone. By far in my years of living This is the worse customer service I ever received. I do not recommend NOBODY USE BOOKING.COM.

I used this agency to book a vacation in Florida. And then due to a death in the family tried to cancel and they refused to give me a refund or change the date. A couple thousand dollars I will never get back!

BEWARE - Purchasing air tickets from Booking.com is VERY RISKY, especially for international travel. Good luck getting a refund, even if it is for legitimate reasons and the airline has already issued a refund to Booking.com. Unlike some travel platforms (e.g. Kayak), Booking.com doesn't inform the user that the ticket is purchased from a third-party travel agency called GoToGate.com (GTG). This becomes a problem if the itinerary needs to be changed. In our case, the airline canceled one segment of a multi-stop itinerary. To modify your reservation, the airline requires you to work with the company that booked your flights. This is where Booking.com fails and disappears.

About a week ago today, I made reservations for 2 nights requesting I could check in early. I called the customer service they gave me the okay this particular hotel has early check-in. So I make the reservation on Wednesday afternoon for Thursday-Friday night. When I get to the hotel Thursday morning they told me they never received my reservation (despite showing proof of payment). And they don’t have an early check-in policy so I had to pay Wednesday night even tho I arrived at the hotel Thursday morning. So already I’ve paid for 3 nights, 2 through your app, 1 in person directly with front desk and I haven’t even received my room key.

These people here are all scammers and customer service doesn’t care! They make you pay first and after they will email you with the specifics of the rental and if you don’t agree they will charge you the full booking even if the description is not what was told on the page for booking. It happened to me with Milosou Airbnb in Miami rental, she states (Bonny) that is a 4 mix bedroom (4 bunk beds) only a shared bathroom because is a 2 bedroom apartment and after booking I get an email that specified that each bed was rented separately in that same room.

I had my vacation booked since November 17 for car rental through Booking.com and paired $462 to pick up my car in Miami Florida company card NU car rental and when I arrived to Airport find out this company it’s smal and have no office inside Miami airport and I got Uber and went to their rental office and they have told me, "Your car been rent it out. We could give you Dodge Caravan instead," and I should pay $2345. That’s mean triple price

Hi, I would rate 1 star because there is no a -1 star, this is the worse company and the worse experience I’ve ever had, I would not write a review ever if is not really bad, they just took 440 dollars from my account for a booking that was never made to the end: never gave me a confirmation and that transaction went thru 4 times; and now they are simply not gonna give me my Money back because apparently had technical issues and no transaction shows on their system, funny fact my bank account reflects everything and some of the agents are asking me for a screenshot and some other tells me the screenshot doesn’t work, I’ve sent both pdf and screenshot and every time a different person asked me for something different, I have no words with this ppl.

Tried to book a hotel in Amsterdam for December 7 because my connecting flight was cancelled. Got to the hotel and they said they were overbooked. Now Booking.com is trying to charge me for a reservation for December 17 which I never made.

I booked one really scary place in Hostivice near Prague, Czech Republic. It had 8.4 reviews on Booking.com so I assumed it is all good! I guess I was wrong. I called Booking.com customer service, shared my concern with both representative and booking.com supervisor, even supervisor ignored my concerns and made me stay at this place - refused to help me find different place after me expressing safety concerns! I arrived at hotel at 730pm, pitch dark, can't see anything and no cell service to call anyone. Gate to the property closed, locked, no lights around. Place itself is so isolated from anything around that I felt if I sleep in there overnight, I won't wake up alive. It looked like abandoned warehouse, not hotel!

I called to cancel my reservation 2 weeks before our first flight. 2 days before our departure I got emails from the airline to confirm the flight. Then a week later I got emails to confirm our return flight? When I called a 3rd time to ask to cancel the reservation, the guy said he couldn't help me, and I needed to call the airline myself??? Why would I use a company to book a flight, only to have to call the airline myself? And why after 3 attempts to cancel my reservation wasn't it canceled?? HORRIBLE CUSTOMER SERVICE!!! NEVER AGAIN.

I booked a car rental online for a trip to Iceland. When I arrived there wasn't a car available for me. I called the company 3 times and was disconnected two times after 40 minutes on the phone. The customer service personnel could not find me a car. The third time I asked to have my money reimbursed and he said to go through customer service. I was stuck in the airport without a vehicle for hours. They still haven't reimbursed me my money. So I paid for a car that wasn't even available!! Horrible company.

I booked a motel with Booking.com. Room was falling apart. Was there not even half hour. My husband just had surgery. We asked for our money back and drove home. Both got very ill. Kept getting pushed..

Booking.com is the worse experience I had. I had scheduled a flight for my family (4). Last minute they said flight was canceled. So I ask for the refund. That was 2 years ago. I'm still waiting for that money. They blame Avianca for no refund. I made the transaction with Booking.com. They should be responsible for it. I gave them the benefit of the doubt, wait all this time, called so many times. I just think I lost almost 2000 dollars. It's no fear they do that to customers.