Booking.com Reviews

** Will never buy from Booking.com. ** This review highlights a glitch at Booking.com process. I cancelled my booking due to my father in law suddenly passed away. I cancelled the booking, and I got the confirmation that it was cancelled. But as I didn’t get the refund for few months, I talked to the property about the cancellation and refund and they mentioned that they never received a cancellation request, I shared their email here. Booking.com automated email said the booking was cancelled, seems like some issue with Booking.com application/ communication that the cancellation request was not sent to the property. Despite it was Booking.com mistake, they didn’t provide the refund or any compensation.

I made the hotel reservation on Nov. 13, made payment, and received the confirmation from both Booking.com and the hotel communication. On Dec. 22, which a month after, booking.com sent me a message "it was an price error, the binding agreement won't be honored", then my reservation was cancelled.

We were notified on Christmas Eve, the day we were due to check into our rental, that our stay would not be accommodated. Mind you, we were traveling from Mississippi to Orlando. The company originally only offered us a refund of $64, despite paying over $1100 for our stay.

Terrible experience trying to cancel a reservation with the property's permission. Spent hours on the phone. I typically do not write reviews like this. I will never use this service again. I fully recommend making reservations with the property and not a third-party.

Booking.com canceled my reservation then lied to me claiming the hotel had canceled. The hotel showed me where Booking.com canceled. Booking.com customer service made me call back 4 times after being hung up on rudely twice. I will no longer utilize their service.

I booked a car, driving over 40 miles, only to find out the rental company had no cars. Tried booking again, showed up, and again no cars. Why are you booking rentals when there are none available? A waste of gas money and time. Will not use Booking again.

I wish I could give 0 stars. I paid $500 four months ago and was turned away by an overbooked hotel. I have called Booking.com 5 times and I have been repeatedly told there is nothing they can do unless the hotel answers. The hotel doesn’t respond to calls or emails and Booking.com takes zero responsibility for this mistake. I would NEVER book through this third party again. It is a scam.

I have used this company for several years and the service was ok. I made lately a reservation and had some issues with the owner. I contacted Booking.com several times for over a week and no response. It's unbelievable!

You guys are horrible advertising a hotel and not telling people the pool is down and you guys wanna sit here and advertise it like it’s working nowhere on your website. Does it say at the Holiday Inn in Lima’s pool does not work but yet you guys are advertising it like there’s a pool that you can get into. You can’t get in the pool or can you get in the Jacuzzi so I’m gonna need a refund on my money because I don’t understand why you guys are advertising that the pool is up and working and why Holiday and it’s not advertising on their website that the pool isn’t working. Either you guys ruin people trips and ruin people's whole day and I will never ever, ever, ever book another room through you guys ever, ever again. The worst experience ever, ever.. just to take people's money right before Christmas and lie about what is available shame on you and shame on holiday inn of Lima

Don't call customer service! My brother called and they transferred him only to transfer him to the UK which ended up in a $126 phone bill. I will never do business with this company and will let everyone I know not to do business with them either. Ridiculous!

We had a room reserved at the courtyard Marriott in Carlsbad, our son was hospitalized, we canceled, vacancy rate was only 50%, between Marriott and Booking.com they screwed us, what a nightmare, these guys lie and are crooks.

Booked a room at Embassy Suites Scottsdale. The hotel called to say they could not accommodate my room I called to cancel through booking.com where the Associate was not helpful and the hotel didn't accept responsibility.

I host properties on Booking.com and other channels. I started 6 months ago and although the api connections with my property management software were not the best, I was able to get everything set up and running. The largest percentage of my bookings have come from them. The problem is it is impossible to get good service. I had a guest that has an issue with billing and I have contacted 6 agents, and none were able to answer a simple question. I understand having a security call back before discussing the guest to be sure they are speaking with the host, but they don't call back. I've been trying for 2 hours to say, "can you refund the guest the cleaning fee?" It should not be this hard. And is terrible service for our guests.

Liars and Thieves! Avoid, avoid avoid!!! The single worst experience I have ever had in dealing with flight bookings and that is saying a lot. These clowns make Air Canada look good! Full disclosure, this all started when I made a mistake and put my wife's married last name on our ticket (the legal process of changing her name hadn't caught up and wouldn't be changed before our flight) and when we realized we started the process of making the change. Unfortunately we were too late, which is frustrating but at the end of the day it was my fault. This is where it gets bad, a booking.com customer service representative named Sidesh told me that I should cancel my current flight and rebook another.

I paid for 8 nights through Booking.com. I left the next morning at 8am 'cause of all the people sleeping In their cars, no shampoo or soap, nobody at the front desk to talk to. I called booking.com customer service to inform them I left 'cause nobody was there to check me out. Long story short I lost 536.71 that I’m trying to get back. They have been no help pointing fingers at the hotel when nobody still after a week can get ahold of anyone. I’m disgusted with how they’ve treated me hanging up when I call. Would never use them again.

After paying for my room on the day before Thanksgiving we arrived at the hotel and they wouldn't take a cash deposit nor accept my cash app card that Booking.com took for the stay. We were left without a hotel room and slept in our car after traveling in it all day. Booking.com DID not refund our money and acted like they would after I filled out a ton of information yet they always had another thing for me to do and it never ended. Never got to speak with a representative and they were horrible about handle this situation. I would never use this site ever again. Very poor. They stole $150 from me, which was a big blow to me.

They sent me the email that I will get a refund for air ticket in 5 days. I never got money. I spoke three times with representatives and they told me "couple days more", "couple days more". Never again Booking.

When I made my reservation I noticed that they did "Price Match". I found a lower price and sent Booking.com all the information they requested to credit me. The information, link, and photo was sent 4 days before my stay. I never got credited, when I called I was told that they didn't get the information, then they said the information was not sent on time. Never again will I use Booking.com.

Earlier this year, I booked a room at a hotel in Turkey. Deciding to book was based on how beautiful it was, with gold accents throughout as well as the space of the room. When I arrived to the hotel at 2am I was told that room was not available anymore (after they’d charged my card) and that they had to bring me to another hotel. When I arrived the hotel looked like a large closet with a bathroom, not even half as nice as what I booked. At 3am now I had few options so I slept and left as soon as day broke. When I reported this to Booking.com they sent me through the wringer back and forth for a while saying they’d contact the hotel but ultimately denied a refund saying the hotel said it was fine. Why would you prioritize what the hotel said over the paying customer. I will never book with them again and urge you not to either! If anything goes wrong, they won’t protect you.

Beware: I have made hotel reservations through Booking.com. Upon arrival at the hotel I found that I had no reservation after calling booking.com and being hung up on several times, I made reservations at the hotel only to billed $250.00 for a no show. The booking.com staff is very unprofessional and refused to refund my $250.00, I provided documentation showing that I had to book directly through the hotel only to still have booking.com refused to refund me. In my experience Booking.com engage in deceptive practices and make unauthorized withdrawals for customers acct. Based on prior reviews this is a common practice for Booking.com. I will never book through them again.

I got a problem with my airline ticket booking. So I was not able to check in online. It took me a very long time to get help from customer service specialist. Eventually I needed to pay for check in in the airport. Of course nobody reimbursed me these expenses. And they were not included in the Booking.com initial ticket price. In the end of our conversation, the customer service specialist said she denies to answer further questions because other customers are waiting for her.

Booked a reservation and the surcharges which were hidden made the cost double what was advertised. I called various numbers--there was no way to cancel without incurring most of the cost of the reservation. I'm spitting mad, and will never ever use Booking.com again. Buyers beware.

I am absolutely LIVID. I booked a trip over a month ago, and less than 2 weeks before the trip "BOOKING.COM" emails me to tell me "oops!! Instead of $400 for the whole trip, it's $400 PER NIGHT....sorry about that". This is completely unacceptable. I was told my two options was to 1) Pay 4X the amount YOU people told me or 2) Cancel. It is UNREAL to me that a company can make a mistake (or blame it on the hotel) and not do anything to make it right. It was the FIRST and LAST time I would EVER use booking.com.

Vacation. NEVER book anything on Booking.com and never book a room in HA Hotel Lake Bracciano Italy. My wife and I traveled all over Italy for 6 weeks and have nothing but good things to say, except for this hotel. We were on the road and attempting to make a reservation through booking.com for this hotel. While driving, I filled in a reservation form, but made a typing mistake and my first attempt was declined because I entered an incorrect zip code number for myself. I corrected it and we received confirmation for 1 room. When we arrived at the hotel, the manager told us we BOOKED 2 ROOMS. It was my wife and I and we only needed 1 room. Why would we book 2 rooms? He said booking.com made 2 reservations and we needed to discuss with them but he was charging us for 2 rooms.

I used Booking.com to make a reservation at Hampton Inn for New Year's visit to Visalia. Unfortunately, due to unforeseen circumstances I had to cancel but had great difficulty doing so. First, after contacting Booking.com said they would contact Hampton to cancel (later found out that they did not). In addition, since I contacted Booking.com after the cancel with no charge period, they said they would contact Hampton Inn and ask for exemption of cancellation fee (later found out they didn't). When I called Hampton Inn they said they were never contacted by Booking.com for the above two incidences and that my reservation was still active, so I cancelled them. In talking to Hampton Inn, it turned out that their rates made directly with them were not only cheaper and their cancellation policy was much better than Booking.com. Lesson learned, book directly with hotel (Hampton Inn) and take out the middle man (Booking.com).

Booking.com was absolutely awful, a complete headache that I wouldn’t wish on anyone. I booked a hotel room the night before a surgery. My surgery was postponed and Booking.com told me I couldn't shift the reservation because I prepaid. I’m already going through a stressful time and then this on top of it all. After I spent my emotional energy on reacting to their unforgiving policy, they agreed to make an exception but the pain didn’t end there. They cancelled the reservation but it was stuck in some fourth party and the hotel still showed an active reservation and planned to charge me for it. I called Booking.com again and they refused to help me. I finally message the hotel directly who showed grace for a situation I had no fault in. I will never use Booking.com again and don’t recommend it for anyone.

I thought I’d use Booking.com to get a safe and troublefree booking experience. The home owner wrote 2 months later to cancel. Booking agent told me they would help me find another place at the same price but that,s as far as they went. I lost hours of time spent searching and of course, prices had gone up. They sent me a cancellation email ending with "ENJOY YOUR STAY."

So my family had an emergency and we had to check out a day early which the hotel manager was fine with. And so when I called Booking.com to let them know in hopes I may get my last night refunded back to me. They had put me on hold to contact the motel which in turn they said that yes we left a day early so then booking.com would be able to refund me the last night. I waited a couple days and noticed nothing was put back in my account. I called booking.com and they said I had to contact the motel for a refund so when I did that the motel said that I needed to call booking.com for the refund. It seems I was getting thrown back and forth. It even shows on my past bookings on the site that it was changed to only the 2 nights not the third.

It is not what it used to be. They went from a UK company to a Denmark company — with customer service that used to be great, now unhelpful and difficult to reach: an hour on the phone. Car rental adjustments are impossible once you book. DLW is by a 3rd party company that you have to deal with for any resolution. Cheaper, easier, and safer to book directly with car rental company. Still good for lodging, but the company is not as reputable as they used to be.

I have been waiting over 20 days for a refund for a room that was unsatisfactory. Booking has hotel rooms listed that I wouldn’t allow my pet to sleep in and they don’t value their customers. I have been given 3 different time frames for when I was supposed to receive my refund and still haven’t received it. I was just transferred to a manager who hung up in my face after I told her I was not satisfied with her resolution. Booking is a complete joke.! Save yourself some time and just book through the hotel site itself.

Try to avoid booking air tickets with Booking.com, they don't even obey US laws related to refunds. They partner with the worst customer support company Gotogate. US law says: 24 hour grace period for cancelation flight ticket if purchased within US. I contacted within an 1 hour after booking a ticket with request to cancel/change once I realized I made a mistake.

Had a reservation through Booking.com for Hilton Embassy Suites. I called two days before my arrival to confirm and was told my reservation was canceled. Booking.com showed my reservation as confirmed and not canceled. Spoke to customer service who contacted property directly. After waiting on hold for almost 20 minutes I was informed the hotel did have my reservation canceled and would not honor the confirmation with Booking.com.

We booked a room through Booking. Once we arrived we had busted water pipes and cockroaches and no heater, we called booking and explained the issues to them. They said give them 24 hours each time I called so the 3rd time I called I told them I wasn’t excepting their 24 hours again… In the end they only refunded us 15%.

Booked a flight with Booking.com and paid with PayPal. Although they were paid $320.97, I never received a confirmation code/email. Because I didn't have a confirmation code, customer service at Booking.com couldn't confirm the order or reimburse me. It didn't help that the service rep could barely speak English and I don't speak Dutch. First time I ever used them and will definitely NEVER use them again.

Twice now I have made hotel reservations through Booking.com that were made incorrectly by their staff. Upon arrival at the hotel I found that I had no reservation which I found later was caused by a staff error, so I made reservations at the hotel only to billed for a no show on the incorrect reservation. In my experience Booking.com does not admit to their errors. And in the first case refused to refund. In the 2nd case, the hotel made it right.

This site is awful. They have issues with their website when I tried to change a reservation. Instead of cancelling it a second one was created. When I went to change the date on the only reservation that I thought I had that didn't happen either. Nothing was ever communicated between Booking and the Baymont in Greenville/Easley SC. I was charged a no show on both room and neither company is willing to take responsibility. I have used booking for years, but after this I will never use them again. The Baymont chain has also lost any future business with me.

I had an emergency and needed to cancel my reservation, Booking told me the property had declined my request but I have a message from the property saying they would waive all fees and I could cancel for a full refund, I messaged booking numerous times with no help so I called them, the 1st man said that I needed to get a Booking gift card to get my reservation refunded but I could not understand His thick accent and terrible phone reception so I asked to speak to his supervisor, a 2nd man was now on the line. He also said that I needed to get a booking gift card which I would be reimbursed for to get my refund.

Had to cancel my reservation for a hotel that I booked through Booking.com. I literally spent over 20 hours trying to cancel this reservation. Still unable to cancel them. They never sent me a confirmation number or PIN number and when I called them without this information I got disconnected. Was unable to create an account. Did not allow me to. Finally I found an email and we emailed back and forth a few time but still unable to make the cancellation. They told me to call Austria which I did not want to call long distance on my cell phone. Felt they should be able to resolve this over email which they were not. Called hotel and they said they could not cancel a third party.

Thieves and crooks. Didn't get my rental car and I got charged. You can't reach these crooks anywhere. When you call, they ask you to input confirmation number and PIN number. Never received a PIN number. STAY AWAY.

As a Level 3 Genius on Booking.com, I am facing the worst experience in 20-plus years of traveling. Last year I had two bookings that on the same day I arrived while I was at the airport I received a message that my booking it's canceled and try to to negotiate with the host and of course higher rates. This year my flight through Paris with Air France Airlines was canceled. I contacted Booking.com, they have canceled the entire booking and told me that they are requesting full refund... Since October 8th, 2024 until this day December 10th, 2024, I am chasing Booking.com for my refund, at one point I got email to contact Air France directly, they are telling me that Booking.com never requested the refund, all I get from Booking.com nonsense messages with fake apologies, and I can't even reach to the higher depth or a supervisor as mostly call centers in Asia or who knows. Some have bad attitude. They refuse to refund my money.

Booked a room for Thanksgiving night Thursday Nov 28, 2024.. Booked online and got confirmation # and thought everything was fine. They charged my card and everything.. So get to hotel and they said it was no good and they can't give us a room.. We been driving all day so I just paid again for a room and said I'll just get money back.. So I called customer service and they was extremely rude and ignorant about helping me get my money back.. They try to say I booked for Dec 12 2024 smh.. I know I didn't and it shows I booked for Nov 28 2024.. They would not give my money back and they said they don't do refunds.. I would never use them ever again.. So definitely don't use them... This was terrible that businesses can get over like this.

I have used Booking.com for many years without issues but unfortunately had a utterly atrocious experience at a hotel I booked through them that had no power, no air conditioning, and no emergency lighting. There was also a gas leak and we had a mandatory evacuation. Booking only offered a $100 refund that the hotel had offered them, they also skimmed a portion off of the top so the refund was under $94 when the cost of the night was around $235. I ended up submitting a dispute through my credit card company which unfortunately was declined. This experience overall was pretty disappointing and the reluctance to offer a complete refund for that night just demonstrates a lack of care for the customer and poor customer service.

Poor! Used this 3rd party service to plan husband birthday celebration. I chose a package that included flight, hotel & car rental. Thankfully we landed to our destination and picked up luggage. I had received email confirmation that our ground transportation would be watching our flight and knew the time frame we landed. They were to contact me via “WhatsApp” app & to make sure I was using airport wifi. 30 minutes passed, no call. The email confirmation also listed an emergency contact no, so I called the number & asked where he was at. He verified & said, "I don’t have a reservation for you. You will need to call Booking.com." Meantime I’m trying to get a Lyft reserved so I can get to my resort.

This is the worst experience I have ever had with traveling. My husband and I wanted a one night stay in San Antonio. Just booking the room was such a difficult experience that by the time we finally got everything to go through we were frustrated and angry and booked the wrong date. Called back immediately and they refused to change the date for us.

We booked a flight through Booking.com. The charge appeared on our credit card but no confirmation email came. No booking number or proof that we had a flight, except for the credit card bill. So I started emailing. When you email them you get an immediate reply and you think- how professional- until you realize their email is just an auto-generated response that isn’t answering your question. I tried calling and the first thing they ask- enter your booking number- but I had no booking number! That’s what I was calling about! Keep them stuck in a vortex is how I would describe their customer service policy.

I booked a property Wednesday 12/5/2024. I received a confirmation email. Two days later the property messaged me to inform me that the dates were unavailable which is not only disappointing but now I am out of over $300 for a nonrefundable flight ticket. I find it unprofessional and unacceptable because the only one who suffers from this outcome is me and this was my birthday present to myself. And most likely will get a robotic response from Booking.com and no resolution that will benefit me.

Complete ripoff. Website says will not charge your card until you arrive but need card info in case of no show or cancelation so they can charge you 30% fee. I paid $16.02 for cancelation insurance. They charged my card right away which overdrew my account. Family cannot get here due to weather. Out of $204.45 they only refunded me $130. WHAT DID I PAY THE INSURANCE FOR of they gonna charge me for canceling???? Will NEVER book with them again until this is RESOLVED IF it gets resolved. If it does, will change my rating..

I made a hotel reservation one year ahead with Booking.com. Two weeks before my trip I contacted the hotel and they said our reservation was not confirmed by Booking.com, who never notified us. So we are now without reservations during high season, because of Booking.com.

I've tried to get through to Booking.com to complain about a property that charged me more than was listed, but they only accept property complaints not a traveler complaints, worst organization to have to deal with.

I would Not recommend Booking.com or it's affiliates because of their unfair business practices, I book a hotel and flight package and the day that my flight was book to travel the hotel portion charge me for stay on that same day which was from NYC to Hawaii and I had a layover of about 10 hours on the 5th of December 2024, which is the same day I was to check in at the hotel in Hawaii, which is obvious I could be in Hawaii and on the plane the same day. I call them to request for a refund of that day and was told by the representative that spoke to her manager and he said he couldn't refund me back for this day that I was charge for when I couldn't possibly be there. I will no longer use their services which I believe is bad business practices and so that is the reason for this review being what it is and so I would Not recommend to anyone ever unless you want to pay them for services you did Not utilize. Consumer Beware!!!

Horrible services, this websites partners with Cathay Pacific to rob customers of their money. First I pay $1,700 for a ticket, I'm given 1 bag allowance (while all other including small airlines provide two bags as allowance). Now when I ask cathay pacific they blame Booking.com and booking.com blames cathay pacifc, for not mentioning this upfront. When I go to purchase an extra bag, they want to charge me $500 which is almost 1/3rd the cost of the ticket (while it should have been included in the ticket when they are charging $1700).

I don’t know what purpose Booking.com serves other than making it easy to book a room. I just making a couple trips, but it certainly wasn’t worth it because the first problem that arose they made it really hard to do it. Even talk to them about it and when it was finally after several days of being on hold and having to keep repeatedly calling back because the phone line getting disconnected during Either when being on hold waiting to talk to them or even during a conversation with them, it just kept disconnecting and this happened every day so I quit. I really think they did that on purpose and then being misled with the information giving concerning my complaint, they would pacify me and make promises will not promises but told me, "Don’t worry about it. It’ll be a few days but you’ll get your refund," but they have way too extreme measures not to give me my $65 back if they will do what they’ve been doing for $65.

(1) The price they offered on Booking.com is misleading. I booked something on their website and and ended up paying 4% more than my reservation price when onsite. (2) There was no customer service when you need to revise the reservation. Only choice is to cancel and redo.

Complete bait and switch when you click on the rate to check out. Been trying for two days to book a flight. Every time I go to check out, the rate goes up over $800 from the posted price. Complete garbage!!!

I made a reservation while in Burbank California afterwards realizing the reservation was for Phoenix Arizona. Called Booking.com customer service. I have been hung up on over 13 times as I have been told repeatedly that they can not reach the property and I have been calling as well for over 21 hrs. Now stranded at a Denny's and being told, "Well if the hotel is not answering then it is obvious a refund has not been agreed upon," after multiple previous representatives said the reservation has been cancelled and the refund was being processed so not ever use this company. It is literally the worst customer service I think I have come across in my entire life.

Booking rips you off. They charge $40 per night on top of the nightly hotel rate. They quote the hotel fee per night, but they do not inform the consumer about the additional tax recovery and fees. Beware! Save your stress and time. They do not care and will not refund anything.

They won’t represent you. They just pack their commissions and they don’t care about you. Actually I believe they are based in the Netherlands. Stay away from these people. They used the American market and they don’t care about us

I booked a room before I visited Portugal, to which when I arrived nobody was at the property and I was never able to get into. I contacted Booking.com and they said they would contact the property owner. I also contacted the property owner, to no avail. Neither party contacted me back. 3 days later, I contacted booking to ask them how long I was to sleep in my car in a strange country before I would hear back, and got no answer. I would never use this platform again, what a scam!

This is the worst Booking service!!!! I booked them for a Hotel, the Hotel had roaches and Mold and I paid $347.00 and Booking.com said they could only refund $53 for both rooms, NOT $53 per room!!!! Will never use them again!

Booking.com does not stand by or assist its customers. Had an issue with a car rental. The price quoted on Booking was $171.00, when I arrive to the rental counter, they said I had no reservation. Showed them the confirmation, and they said they never heard from Booking, so would not honor it. Tried to call Booking and no one answered, message said someone would return my call within 3 days! Ended up spending $365.00 for the same rental. Booking never did call me back, after a series of delayed emails back and forth Booking said basically "too bad so sad" and told me to try and work with the car rental company. HORRIBLE company and would not depend on them when you are in need of assistance. Their quoted confirmation means nothing and they will NOT stand behind their customer.

SCAM Alert! Stay away from this company, you will lose your money. If there is anyone interested in filing a lawsuit against this company, please reach out to me by replying to this review. I will reach out to gather a list so that we can legally sue Booking.com.

If you’re a US STR host and want to get cheated and suffer the worst customer service, this is your company. I took 5 bookings and non of them performed and when I went to Booking.com to honor my rents they declined, declaring that although they collected the cc info they had may not effort to confirm the validity of such credit cards. Conclusion: my loss.

I did not receive the booking charged to my bank account. The CS manager I called 4 times wanted me to send her 500:00 more dollars for her to locate the missing reservation. That didn’t happen. She refused to help in any other way. I could have gone to location without the confirmation number I did not receive but when I called ahead to the hotel they assured me I would not have a reservation because they did not have one for me.

I have had the worst experience with Booking.com. I booked two nights hotel at the Chelsea in Toronto. My flights were cancelled out due to a snowstorm. I called to cancel and went online to cancel and submit a request to property for refund. When I called booking the next day I was told they couldn’t help me because it was a partner offer of theirs. I asked for their partner info so I may contact. They informed me they couldn’t share that info with me. I called the Chelsea hotel who had no record of my reservation. I phoned back booking who again said they could not help me. At this point due to the hotel being paid for, we would travel to Toronto for a weekend. Then Chelsea however told us they had no record of our reservation. So booking would not help, nor would they provide me with the contact information of their partner who the offer was through.

Do not use them!!!! They do not refund your money when you cancel even if you provide all information! I have multiple emails with them and now they will not even refund my one night instead of two. I am just beside myself! I wish the news would do a check on them! The supervisor "Jesse" was beyond rude!!!! I have multiple emails with them. They said in an email that I could contact the hotel and ask for the letter of approval and I did and now they are saying they have to do it.

Exceptional customer service is hard to come by these days, but Kyan at the Courtyard Washington DC hotel is a rare gem. His genuine care, meticulous attention to detail, and thoughtful approach to every interaction made my interaction with him truly memorable. Not to mention, his sense of humor added a delightful touch—who knew customer service could come with a side of laughs?

Took my money before telling me no refund policy. Gave me runaround for a refund. Had to work with the actual hotel to get a refund. Be careful what number you are calling ...I never even knew it was Booking.com until posted on credit card! Scammers! Not an ethical way to process a payment EVER!

Booking.com did not accurately represent the hotel. I have never experienced such a disappointment as I did with this booking. Booking.com took my money, using their unclear polices and charged me nearly $200.00 for a reservation that I had to cancel upon arrival. The Echo Suites "extended-stay" location in Spartanburg, SC is brand-new with brand-new established lodging rules. This hotel has a full size kitchen, with no pots and pans, no dishes, no coffee pot, or coffee in the lobby, charges daily to exchange linen, $30 plus dollars to check in as early as 30-mins. and astronomical prices for all. I would not recommend this location. Based on their advertisement you will be blind-sided. This location is a room/space rental, not lodging, and charges lodging prices. Booking.com is not customer focused, just a way to make money. Please make sure you book directly with the hotel and not be fooled by the prices these 3rd party groups offer.

I am extremely disappointed with Booking.com. I booked an apartment in New York City through the platform to avoid any scams. The address listed was just two blocks from Central Park, but we ended up two hours walking distance from the location we booked. We spent two days calling and chatting with Booking.com, hoping they would resolve the issue and move us back to the original address. The only solution offered was a $100 credit on Booking.com, which doesn’t even cover a round trip between the current location and the one we initially booked. This experience has been frustrating and unacceptable, and I expected much better from a platform I trusted to ensure reliability.

My experience with Booking.com was a disaster. I booked a room from 11/26-11/30/24 on their website. I was not able to book the dates consecutively. I had to check in and out my room each day. I reached out to the hotel directly to see if they could fix the reservation, I was told that only Booking.com can make the adjustment. I spoke to a customer service representative from Booking.com to explain my dilemma. She said that she would take care of it. The problem was not resolved and she forgot to book the room for 11/28, 11/29 and 11/30. I had to book the missing dates at the hotel when I checked in. It was embarrassing! I am canceling my account with Booking.com. I would advise anyone that is planning a vacation to book their room with the hotel directly.

We booked a room at the Radisson in Jeffersonville Indiana back in Sept. Reservation was never found by the hotel and we had to end up booking directly through hotel. So we are now out 600.00. Brought the issue up with Booking.com and we've been given nothing but the runaround and they refuse to give us a refund. We will be taking the matter up with our bank as fraud. Booking .com are scammers in my opinion. This whole case has been going on since the end of Sept with no resolution. They get a F for a review.

I booked my room through booking.com. This hotel specifically had good reviews on Booking.com. When I went to put this hotel into my gps I realized that the reviews are not accurate at all, and it’s very unsafe area to stay in… I called the hotel to cancel the room and explained that I don’t feel comfortable and also the weather is extremely bad and I would be arriving very late and it’s under my control which makes me feel even more unsafe checking in that late, but they didn’t want to do anything about it or be understanding,

Terrible service. They’re there to steal your money. Be aware. Happened to me few times actually. Stay away everyone. Maybe worst third party agency in terms of helping customer that they took their money.

I booked a rented vehicle through Booking.com. At the desk in the airport Hertz was unable to follow through with the booking due to refusal to accept all of my credit cards and Enterprise was there to save us. However, Booking.com refuses to return our money. They rendered no services nor provided any product for us. Enterprise assured us of course they would return the money. But they refuse to do so.

This scam organization deserves zero stars. I couldn't make it to my hotel after a hurricane canceled my flight. So, I called the hotel to let them know, as a courtesy, and they told me that the room Booking.com "reserved" for me didn't even exist! I paid a thousand dollars for a room THAT WASN'T EVEN AVAILABLE! What if I HAD made it there? And, no they never sent a refund, in fact, they could have cared less! CROOKS!!!

Highly disappointing experience to share. I had booked a hotel through this site for August in Portugal. I arrived to find out the booking had been cancelled by Booking.com, with no notification. I had to scramble last minute to find hotels and pay at a premium rate. I got back home and found out I was still charged $650 for a stay I never had. I've reached out on numerous occasions and provided full evidence as requested via email, copied top executives in the Toronto office and Denmark with no success. Basically feel robbed. DO NOT USE THIS SITE!!

I am beyond frustrated with the appalling customer service I received from Booking.com. After my flight from Warsaw to Mumbai was canceled by LOT Polish Airlines, I turned to you for assistance in rebooking, only to be met with indifference and zero support. Instead of helping me find a solution, your team made me feel as though I was at fault for requesting a cancellation.

Horrible customer service. Do not use those platform! Tried booking a hotel and it gave me an error saying that hotel suite I was trying to book was no longer available. I proceeded to book another hotel and the charge went through. I then looked at my banking statement and learned that I was charged for the first transaction. Since I was double charged I contacted Booking.com support and spent over an hour and a half on the phone with them. To sum it up they advised that there is nothing they can do to help and that I should've taken a screen shot of the error (that popped on my screen for literally 3-5 seconds). Funny thing is that if you try to take a screenshot on their app it will tell you the app does not allow it. At the end of the day they just took the money and refused to provide any help. Stay away.

I have used Booking.com for decades in traveling to more than a dozen countries and have always been very pleased with the variety of accommodation on offer, and the quality of the places I chose to stay. Upon returning from a recent trip, I contacted Booking.com to help me resolve an issue in which I thought I was overcharged for a stay at one of the places I had booked. Their customer service was prompt and courteous. They contacted the accommodation and between the three of us, we figured it out. It was my error. Both the accommodation and Booking.com were very helpful and patient with my mistake. It gives me great confidence in them.

I booked an apartment through Booking.com and immediately began to get threatening emails that if didn’t tell the place I booked my phone number, email and credit card information I would be cancelled. I went on the Booking.com site to complain but the only thing they offered was a link to where I had been getting the threatening messages. I immediately cancelled and gave that as the answer for cancelling. I soon after received an email from the place I booked saying those emails had been scams. I knew they probably were but they were coming within the Booking.com site. Just beware, they have scammers actually sending within Booking.com. Btw I went with Airbnb. Much safer!

Worst experience ever! I never you a confirmation on my stay. I called the Booking.com phone number and talked to Jennifer who said it appears that there was a glitch in the system nothing was booked. I was told to send an email to Booking.com about a payment explaining the glitch. A caution to all those calling Booking.com it is international and cost me 48$ USD after sending out several emails about the glitch. Booking kept sending the response of how can I help with your stay? After no help there right before my stay, I filled a credit card dispute. 6 months later visa had all kinds of documentation that they never provided never had said no-show but I stayed in the same hotel that I made directly with the hotel. Booking.com is a scam watch out!

Ended up with a double booking for same night as the bookings were not going through on the website. Then my flight was delayed 24 hours. With a no-refund policy I paid for 2 rooms neither of which I could use. The Hilton passed the buck to Booking.com and Booking.com to the Hilton. I have decided to go back with direct hotel bookings which is more flexible, less expensive and adjusted to my customer need.

I did cancel a reservation for a hotel in Istanbul with Booking.com due to a emergency surgery and Booking send me a confirmation that said my card will not be charged but never returned my money, when I tried to speak with them they said to call the hotel and they never answered my call.

Customer service is terrible. Couldn't send an email right or help with cancellation even when at the hotel and the hotel talking to them. Was not willing to help or care. Hopefully someone has better experience with them.

I booked a two bedroom apartment with Booking.com. They cancelled the booking to allow the property owner to relist it at a higher price. I booked months in advance to make sure I had a room. When they cancelled I was left without somewhere to stay.

I booked a hotel through Booking, requested a refund and was not granted one even though I did not use the reservation. They are very difficult to contact via phone and have long wait times. I have used them about 3 times but would not be doing so again, hard to do business with them.

This is worst travel experience I have ever had. Unscrupulous business model, programmed to screw the consumer. I have had terrible experiences from Bangalore, India to Key West, Florida. Buyer beware!

I rented a car and canceled it the same day. Was going to visit my 94 year old Mom in the assisted living and after I had already rented it I found out she wasn't feeling well so didn't need the car. Wouldn't be leaving the home all week. Also it was on Oct 12th right after the hurricane in Florida and I found out when I called the airport in Panama City Florida there were no cars available so would I have even got one!! Horrible people!!!

After today I would never use Booking.com again because they only approve positive reviews for the hotel so the customer don’t see negative reviews. Also they allow hotel to use fake photos to promote their business and scam people to book so they can make commission. I would never use anything that do to with booking.

I booked a hotel through Booking, the hotel property called and informed me they would be canceling my stay because the virtual card that booking.com sent was declining. I ended up paying a second time and no help from customer service. I even sent over the receipt from where I paid the second time. SCAM. Very disappointing. I will no longer use booking.com ever.

I am a property owner. About a year ago, Booking.com began sending invoices that had already been paid. They wanted me to pay again. I emailed and got no help. I called and explained the situation and was told it was fixed. The following month I was notified that there were outstanding balances. There were not. I have called countless times. I have emailed countless times. It never gets fixed. They have said it is a glitch on their end, but it never gets rectified. My business shows that it is currently closed on their site...but I have paid all invoices. There is no reason for it to be closed!

I was charged a service fee of $100 on a room that was $139.00. When I called to complain, I was told that I would have to contact the hotel for the refund. I contacted the hotel, Marina Inn, San Leandro, California and they told me that I would have to contact Booking.com. What a runaround. The Refundable fee was never refunded! I never received the $100 credit I was due.

I booked a hotel on August 29th for a stay on 10/25 in Tampa. I received a confirmation email and follow-up emails about my trip. My friend who I was going to be traveling with try to call the hotel to see if we could drop our luggage off early since we were flying in early. There was no answer. We ended up looking on Marriott site and found that the hotel was not open for business. On October 24 I called Priceline in the morning and was told to call back because there was nothing she could do. I called back 3 times after that and spoke with multiple agents and escalation agents and was promised that I would get a hotel for Fri 10/25 and they were having a hard time reaching their partner. I was told to call back before my flight at 6 AM to speak to someone to get a hotel.

I asked a simple question. Could I use my AARP discount for a hotel rental through Booking.com. Not only would no one answer my question, but I was REPEATEDLY hung up on when I asked it. And that was after being on hold for extended periods of time. I will NEVER use Booking.com again, and the hotel that I booked through them advised me against using them as well!

Extremely dissatisfied with the outcome of my hour call. When Booking.com makes over $21 billion for monthly revenue you would think $70 for a long time customer who books frequently that had an awful experience would be acceptable. Hotel was infested with bedbugs and roaches and no reviews regarding this.

This past weekend My fiance and I booked a resort hotel with Booking.com We stayed at the Paradise Point Spa and Resort in San Diego CA. For one night it, cost $353.92. I booked what I thought was a really nice bungalow facing the bay. It was pet friendly and looked really relaxing. I got to the resort to check in and to my complete surprise they started adding hidden fees. my $353.92 room had an amenities fee for $46.00 and a parking fee of $46.00 + a pet friendly fee of $150.00 and a security deposit of $499.00. I couldn't cancel my room because booking.com had a no cancellation policy. So, I had to give them almost $1100 dollars to stay there for 1 night.

Used the Booking.com taxi service for a ~$425 prepaid taxi from Ravenna Italy to Venice after a cruise. Driver never showed despite assurances he was en route. They agreed to get a Uber driver and cover the cost. Then said there were no Uber drivers willing to make the 2+ hour trip. Left stranded and had to pay a taxi driver onsite for an extra ~$125. Got there over 2 hours after I was supposed to arrive. Booking.com said they’d eat the difference (they did refund the $425). I’m now 2 months later fighting them for the $125 they promised, and it’s just excuse after excuse. Totally unreliable and I’ll never use them again.

Booking.com/Owner, Charging a False Fraudulent Commission Invoice Bill unwarranted payments. I am Disputing the Invoice ** -US$421.79 charges since March-November 2024. Booking.com is Prejudice towards in supporting Guests' Bad behaviors & terrible Conducts. Booking.com refuse to support the Owner and their property. The customer service number is only reachable for the guests and Owners has to email, no Human Contact. Booking.com made my Vacation Rental Closed/Not Bookable. Booking refuse to give me the Opportunity to explained and do a Thorough Investigation.

I booked a room for the first time through Booking this week. I have 3 workers who traveled out of state for a job and Booking.com seemed to have the best rates this time. Well the room I booked apparently doesn't even exist!! I booked them in a room with 2 queen beds and a bonus room with a tv and sofa, called a quadruple room with two queen beds. The hotel doesn't have any such room. So now I have 3 men and 2 beds meaning 1 guy is stuck sleeping on the floor for a week.

This software is so difficult to use. Nothing is intuitive and it takes forever to accomplish anything. Forget about getting help via customer service, that's impossible. The one time I did get someone on the phone, they said they would do something and never did it and cost me over $60. I would be happy if I never used this software again -- I really can't believe how bad it is.

After 8 mths still waiting on a refund due flight time changes and still no refund. They are blaming on the airline the airline says it on Booking.com. I have been trying to work with Booking.com for this entire time. All I get is pretty much we let you know when we know. My words not theirs but that is the feeling I get.

Booking.com are the worst people to deal with. They are very unprofessional. In the three days I have been dealing with them they have hung up on me over 15 times. I was told because of the problems with my stay at the motel and I booked through them I was entitled to my money back. Now they are saying that I'm not getting my money back. This all happened in a state of emergency in Florida during Hurricane Milton. I feel like they are holding my refund hostage. THIS IS THE FIRST TIME I HAVE USED THEM AND WILL DEFINITELY BE THE LAST TIME.

Don't use Booking.com. They are deceptive. I booked three rooms with them. One person was too sick to go on the trip. When I booked I took note of the no fee cancellation policy but when I tried to cancel one of the rooms they said the rooms I booked didn't qualify for perk. They are not located in the USA and have no accountability. Also, I was redirected to them from the hotel page I started on.

I used Booking.com for my recent trip and several hours before I arrived at the hotel I used booking to add an additional night because I was a day early. I paid my additional $158 and when I got to the hotel they said I didn’t have a reservation at all. Tried reaching out to booking and there NO ONE to call, and every line kept asking for some damn booking number but the only thing they gave me was a confirmation number??? Only person I could get a hold of was a rental car guy who said he would transfer me and then the line cut off but before that happened he ALSO asked for a booking number and even told me where to find it and I can tell you with 100% certainty that there was never a booking number in any of the 5 emails they sent me or in the app and that I think it’s a ploy to get people off the phone cause you can’t get through to a real person without a booking number.

Will be the last time using this site due to not looking out for customers and partnering with scamming companies. You might want to read reviews on Fox Car Rental. Unfortunately, I didn’t since it was recommended by site. Horrible.

I live in USA and I was traveling for business. While in Dubai using my Booking account I booked a car rental in Auckland NZ. I was quoted in the range of $350 for a five day rental. When I return to USA and I look at my credit card charges I have a car rental charge for $1008.08. Even though I used my USA based account and was quoted in USD for the car rental Booking charged me in AED the local United Arab Emirates currency. What is more frustrating is that I was charged about $650 more than what I was quoted. This leads me to believe that Booking will charge nearly three times more for the same rental a person booking form UAE compared to a person booking from USA.

Please consider another booking website. Do not use Booking.com. Customer service is horrible.. Customer service reps are unwilling to refund your money when a property is misrepresented. Very difficult to get in touch with anyone and when you do they are overseas and don't properly speak English.

Appalling customer service. We tried to book a hotel, went through the whole process and hit pay. It tried to process and after over 10 minutes we exited as there seemed to be an obvious problem. We never received a confirmation email or booking number. We tried to call booking.com but, since we had no booking number we could not break through to talk with an actual person. Again, we tried to contact customer service but without a booking number we couldn't get anyone to respond.

I had a saved search on Booking.com and for some reason booking.com changed my search to the day before and I did not notice until I made the reservation. I contacted them 2 minutes later to cancel because their website changed my search dates and they said I would be contacted in 24-48 hours! But the reservation was for the following day and I needed to cancel it asap because we would not even be there. I called and they told me they would have to contact the property. I also contacted the property and they reached out in ITALIAN AND 14 hours Later saying it was too late because it is the DAY OFF! Obviously it’s the day off, that’s why I contacted you immediately!

Booking.com is using foreign customer service reps so as to avoid the regulations of doing business in the USA. They also misrepresent the policies of the motel chains they allegedly serve. STEER CLEAR OF BOOKING.COM!

We booked a 7-day vacation in Cancun at the Azul Beach Resort through Booking.com, specifically for our daughter’s 16th birthday Celebration. However, our booking was not honored, and we were instead "dumped" at a different Resort. After being shuffled from Resort to Resort, the Resort we finally got was not of our choice and was clearly a downgrade. When we told them that we would like a refund since we didn't approve of the resort they refused so it was almost a hostage situation we were dealing with in a foreign country which was very scary for us as a family.

Booking.com has been very unresponsive to our request to remove a review of our home that uses profanity and makes false and defamatory accusations. We have read their policies for posting reviews. Their policy expressly prohibits reviews that uses profanity, false accusations and defames the reputation of the property. We have listed our home for numerous years on AirBnB, VRBO and other channels and have numerous five star ratings. We will not be using Booking.com any longer.

The worst 1 piece of soap. No one at office. No rest. Snoring neighbors and thumping all night. It's the hotel, not so much Booking.com but I wasted 130 dollars to get some rest. 4am still trying. No ice. 2 towels. Movie channel scrambled. The smell omg. It's like throwing money away. I feel that's what I did. Just threw it in the trash. You can't fix that feeling, it stays with you.

I booked 2 rooms at the "Four Sails Resort" hotel in VA. Beach. in early Sept of 2024 through "Booking.com". The rooms cost me almost $1800 together for 5 days. I traveled 9 hrs driving from Ohio with my family. The stay was a disaster from the moment we arrived. None of our rooms were ready, the door leading to the beach and boardwalk was broken, the whole hotel smelled like cigarettes and **. The cleaning staff was incompetent, as well as the front desk employees. The accommodations were disgusting, with broken beds and appliances, piss stained mattress, torn carpet, damaged dangerous floors, broken jets and exhaust fans in the bathrooms, one elevator that was broke down two of the five days we stayed.

Booked a hotel in Mexico through their site. I received confirmation and shortly after got another email that the hotel could not accommodate my reservation. I called the hotel they confirmed they could not accommodate in any way. My reservation was free cancellation and I was only supposed to be charged at arrival which is irrelevant since they could not accommodate the reservation. The hotel said I needed to contact booking to make sure I wasn’t charged. I went through Booking's cancellation procedure. I was later charged directly by the hotel. Booking had been no help in resolving this. They tell me to call the hotel, the hotel tells me to call booking. Spoke with booking again. They said they were waiting for the hotel to respond to their refund request (never should have been charged).

My Booking.com account was used to book accommodation on a city I have never visited. I have authentication processes setup for my account and was not informed of any login in another location or a breach of my account. The booking was made under a name different to mine and nothing was flagged. When I realised what had occurred I reported the incident. I did not and have still not received any assistance with the fraudulent booking and I reported it 1.5 weeks ago. When I received poor customer service from the accommodation provider over the fraudulent transaction I made a review. Booking.com deleted my review and stated I didn’t stay there so my review isn’t accepted.

I had booked 2 separate rooms both at the same hotel in San Diego, CA. I called the Hotel direct to double check the rooms, they only had One! Booking had booked the other room in another Hotel. I was able to change it. When I arrived to said Hotel, they said Booking had cancelled both reservations. I was lucky that the hotel had rooms. This is the second time that they had done this. I will NEVER use Booking.com again.

Do not work with these people. If you want to check rates do so but call the hotel direct. I had a friend who had to evacuate from Florida. I made a room reservation for her and canceled within a half an hour. The hotel released me from the obligation but Booking.com will not send the money back. They may be the worst company I have ever worked with after 40 years in the hospitality business. They are cheaters. They steal your money and you cannot even get through to them on

I would never book through Booking.com again . It is okay if everything goes fine but if there is an issue like we had to cancel our whole trip because my husband was hospitalized right before we were supposed to leave. Most of the hotels were better than this site was and offered me credit at least. Booking.com is difficult to get in touch with and wants you to deal with the hotel, and then when you figure it out with the hotel they say they are lying and you won’t get your credit and tries to make you pay a cancel fee from $300- $500 on only 2-3 night stays. Horrible company and is only looking to make $ off of your misfortunes.

Horrible, Please don't trust them with your travel plans. They would ruin your experience. Just take note of all the one stars. It should tell you all you need to know. The people they use aren't train well enough to deal with any problems that the computer system they are using will tell them. If they can't see it on their computer as an option they can't help you at all. You end up having to call your accommodations yourself, after you cancel your reservations with them. Make sure you get full refund because they can't seem to take care of problems that your Hotel or Airline could easily take care of within 20 minutes of contacting them.

Got charged a $100 fully refundable deposit that was not refunded! When I called the woman and man that I talked to were very rude and completely unprofessional! Never received refund and I will never use them again or recommend them to anyone! If 0 stars were an option that's definitely what they would receive!

I decided to spend some time in Brazil this past Summer and I booked and paid not only for my flights but also for a hotel through Booking.com. Before traveling I checked with the hotel in Salvador and to my surprise there was no hotel room booked in my name. I was furious! About my flight: There was nothing wrong with my flight going to Brazil. Everything checked.

Our experience with Booking.com has been extremely disappointing. We booked a hotel with a free cancellation policy for July 2, 2024, and canceled well in advance, following all required steps to secure a refund. However, as of November 11, 2024, we still have not received our money back. Initially, Booking.com claimed the delay was due to the hotel, but later promised they would handle the reimbursement. On our most recent call, they stated they’re "investigating" and will update us when the investigation is complete. It’s now been four months, and we’re exhausted by the lack of communication and clarity. Booking.com's process has been confusing and inconsistent, making an already frustrating situation feel like a nightmare. We hope this review helps others avoid a similar experience.

I recently had an extremely frustrating experience with Booking.com. I needed to change the date for a hotel reservation, and despite following all their instructions, I found it impossible to do so. Booking.com claimed they had contacted the hotel on my behalf, but after reaching out to the hotel myself, I discovered they had never been contacted at all. This led to a stressful, time-consuming back-and-forth that should have been handled easily by their customer support team. In the end, I was left feeling misled and ignored. If you need any flexibility with your booking, I would suggest looking elsewhere, as Booking.com’s customer service did not meet even basic expectations in my case.

I will never use Booking.com again. I have been fighting for a hotel refund for three months now, and nobody wants to take responsibility, including Booking. We showed up at a hotel in India to discover it was under construction and definitely nothing like the reviews portrayed on the booking.com website. We immediately checked out and demanded a refund. The manager has refused.

I would avoid using Booking.com overall. Terrible experience. Was attempting to cancel a reservation at a Country Inn & Suites by Radisson, Topeka West, KA. Was told by the hotel only booking.com can cancel or change dates. I emailed two different emails both were dead ends. Finally an email responded to me with a phone number so that I am able to cancel my reservation. Unfortunately I ended up with a fraudulent call. The supposed representative Rodger forced me to buy two Xbox gift cards in order to cancel my reservation. At the end of it all I had to ask my bank to dispute these charges totaling the amount of $1,500. I don’t wish this experience on anyone else and I am definitely leaving a review on any platform I can. The fraud number is +44 20 33202609 and also is +1 (770) 744-2294.

If I could, I would rate Booking.com, a -5 (minus 5) or at least a ZERO. They get a 1 rating because it is the lowest rating here. Their customer service is atrocious! I purchased a vacation trip through Southwest Vacations, operated by booking.com, for a relative's birthday. Due to an incorrect email address given at the time of purchase, booking.com refused to resend the confirmation email to the correct email address. I communicated with booking.com for three (3) days, sending and replying to at least twelve (12) emails and gave booking.com all the information possible, short of my credit card number. Even with all of the information I gave them as a purchaser, booking.com refused to resend the confirmation email, citing "security reasons", which is ridiculous as I purchased the trip.

This is absolutely the worst experience I have ever had with a booking website. I know not to use any more third-party when it comes to booking especially Booking.com because I have a family death that just occurred and they keep telling me that I am unable to cancel my reservation because of policy, but you know who puts a timeframe on death and the fact that they said that it is nonrefundable and that it would have had to been canceled three days ago, but the death just happened today is absurd so just so I do not lose out on my money that I work so hard for to give to anyone for free because I have children and bills to take care of. So the only two options that Booking.com customer service representatives gave me were either keep the booking and or cancel the booking at full charge. Meaning I would not be refunded a dime of my money just to cancel so I won’t ever use this Ponzi scheme of a business for booking again.

I cancelled a reservation within the free cancellation time frame. It has been 39 days and I still do not have a refund. I have called multiple times and get no assistance. Never had this issue with other vacation rental companies.

I'm very angry regarding this booking. When I made the referenced reservation through Booking.com, I received a communication stating my reservation was confirmed and my credit card account was charged. Subsequently, I received a text message from Summit Mountain Rentals stating that my reservation was not confirmed until I complete a rental agreement. The rental agreement included a picture of my driver license, a photo of myself & my credit card information. This is outrageous to request this IDENTITY information online. I don't know who these people. Who would be dumb enough to provide all their identity information along with their credit card information and RISK THEMSELVES TO IDENTITY THEFT.? Why didn't you ask me for this agreement prior to charging my credit card. This is no way you do business. If this is the way you conduct business, then close my account. I will await your reply????

The worst experience of booking I’ve ever had! They made a deposit charge during the booking which was supposed to returned to me. After it was not returned I called they told me it’s the hotel and I need to contact the hotel after I did that it was figured that the charge was in fact done by Booking.com and they can’t find it or recognize it, I’m in back and forth mails calls and messaging for 2 months now, didn’t got no answers yet, not the money and I haven’t even went to the vacation yet.

Do not EVER list your property with Booking.com. They outsource customer service to some other country and keep you holding forever if there are issues. In my case, I never activated my listing because I had seen mixed reviews. Booking.com automatically activated my property for rent without my knowledge or consent! Then out of the blue, I get an email that someone booked my property and would be showing up tomorrow!! I only use other more reputable sites like Airbnb on occasion and I live at my property!! Totally unacceptable!! I called Booking and cancelled the "reservation".

I had booked a hotel and never received the confirmation email for the booking. I ended up needing to cancel and because I did not have the pin that was only available on the confirmation email, I could not call in and cancel the trip. The AI they use requires the confirmation number and pin in order to talk with an agent. Even when trying to use the email/chat feature, if you don't have the PIN you can not actually get through to anyone. I tried calling every phone number provided and could never get through with a live person. The only way I could even get the confirmation number was to call the hotel I had booked through Booking.com. The hotel could not or would not cancel the reservation and now I am just losing money on a room I can't use because of a storm in the area. This is a completely unfair and bogus one way process. They are glad to take your money but do nothing to help when there is a problem. I will never use Booking.com again.

Booking.com overcharged me on every of my booking, claiming a 'fully refundable' policy within a certain period. I booked five accommodations for seven people next year (10 days) in Japan, but cancelled and switched due to better options. Believing changes were free, I found Booking.com didn't refund the full amount for my remaining booking. Customer service blamed it on the exchange rates and my bank, yet I've had no issues with Airbnb and Agoda in the same situation. I hope others can learn from my experience: avoid immediate bookings and payments, or consider skipping Booking.com altogether.

Please be aware of this company. Their customer service representatives give out false information about the facilities that they are booking. If you don't know definitely where you are traveling to, don't depend on them for factual information. They are very unprofessional and they lie amount the hotel's accommodations. Buyer be aware!

I made a booking last year and the booking had changed so when I called Booking.com they told me to pay $179 to have my booking fixed and that the money would be applied to my balance. I have called customer service, provided bank statements and written several times. This has been going on since May 2024 And now that my booking is in the past I have no way to contact Booking.com. I can’t call them or write them. It is almost impossible to get a hold of them.

Do not go near this company. They are disreputable. List properties that claim to have 'fold out bed' or 'sofa bed', then try to charge extra when you get there. The same property had no heat/hot water for 1 whole day & extremely argumentative management. Then refuse to refund for day with no power/hot water. Booking was of no assistance with this.

This is a totally unreliable site to book hotels, rather it could be very dangerous. I booked a room in Brazil using this website with payment due at the hotel. After few days I received some e-mails along with a link from the hostel via Booking.com to make payment via credit card. I called booking.com customer service to verify and I was told that I should make the payment using this link. However I sent an email to the hotel to verify if they have sent me this link with the email and I was informed that they never sent any emails or asked for payment and the emails I have received are spam. I called back booking.com to report this, and they said they will investigate it and report back which they never did. So be careful when using this website for booking anything, better avoid them.

I had a horrible experience with this company and when I asked for a refund they keep saying, "We are waiting for the hotel to refund us so we can refund you." That’s not how a company works. It’s supposed to be refund the customer and then go after your money for yourself. I walked into a biohazard nightmare when I went to this hotel. Urine and hair in the bathroom, the sheets weren’t clean, etc. then went to get another room and that one had black mold and smelled of dog. It was disgusting.

They sent people to stay at my place and didn't pay. Refused and told me I had to collect the money from the customer. I have been dealing with the other companies that do rentals and I have not been asked to collect by any other companies. I'm not going to advertise for any of them but I will say Booking has done their last business with me.

Southwest Hotels – Booking.com, the “Invisible” partner, and the Blame Game: Suggestion: NEVER, EVER, prepay for any service through Southwest Booking.com (“Southwest in partnership with Booking.com”). Even Hurricane Milton closing your airport (TPA), causing the cancellation of your flight - rebooked, cancelled again, rebooked again - till you finally lose power to your home, and not being able to make your reservation is a valid reason for cancellation of a prepaid reservation.

Horrible place to book. The manager Osama is terrible. I had a horrible horrible horrible experience. They would accommodate me when I made a mistake. They kept my money and refused to change the date or do anything to help the situation. I was hung up on twice by them. Unprofessional. Poor customer service. Stay away!

DO NOT USE BOOKING.COM. Not only did they book me into a room with bed bugs. But they only gave me $20 back. This is totally unacceptable. Use any other site not booking.com. This company does not care about your health or your well being. Buyer beware!

I tried to make a booking yesterday thru Booking.com. It did not appear that I was successful and I did not receive a confirmation number or email. There is nothing in my booking.com account. Today my credit card has a charge from Partners in Booking BV. I contacted the accommodation and they have a reservation for me booked thru Agoda, which I have never knowingly used. Accommodation could not give me details re cancellation as it is up to booking agency. I booked it knowing I may have to cancel but now don’t know the date by or who to cancel with if I need to. Also no details if there are problems.

Warning!!!! Beware. Do not use Booking.com. Did a reservation. Went to the hotel. They said they didn’t have a reservation. Tried to book again. They took money off my card for the second time and I still don’t have a hotel to stay in.

My experience with Booking com was fantastic. I had booked a place that was no longer available and the management tried to place us in an unsuitable alternative with 24 hours before the trip. I contacted booking com and they quickly acted on our behalf. They cancelled the original place and relocated us to an amazing apartment that was over double the price. A cost covered by booking com. Their communication was excellent. Later, I requested a date change for another place because of the torrential rain in Spain. The hotel did not respond to our request so booking.com got involved and within 5 minutes the date was changed. Cannot fault them.

Booking.com was not helpful when booking a hotel in Greece where they refused to give me the room paid! The hotel threatened to cancel my room and tell me to leave without a refund! While waiting for my correct room I was harassed and called names. They would not let me leave peacefully with a refund. Asked booking.com for help but they were not helpful. When my room was finally ready three hours later. The hotel all of sudden informed me that I canceled the hotel. This is impossible as I was not on my email nor had access. Booking also told hotel I cancelled when I did not and the harassment continued until I left the hotel early with no compensation. Don’t rely on booking.com for any help. Now they removed all communication from my customer service on my app. I have called back to talk to someone and they have hung up on me after being on hold for 20 to 30 minutes.

In the past, we used the site for hotel booking. This time, I needed to book a flight between Nepal and Bhutan and could not find it directly, so did it through "Booking.com". The local airline company changed the flight time, that did not work for us, so we had to cancel that flight. As per the condition from the airline and different emails, we just needed to request it through "booking'. When calling "booking' several times, we had different answers. Finally, they confirmed doing the full refund after contacting the airline. It has been 3 weeks. They are still "contacting but not getting the response from the airline". Nothing like this ever happened with any other company. Eventually, this is their responsibility to have good contacts with the companies they sell for. We ended up putting the charge on a dispute with the credit card.

I've had a disappointing experience with Booking.com and recommend exercising caution when using their services. Their misleading information led to unacceptable treatment at a hotel. Upon returning to the United States, I intend to pursue legal action. To all my U.S Veterans brothers do not use Booking.com.

Booked a hotel for 5 nights and they sent me a confirmation. When we got there the hotel didn't have us in the system or any form of payment from me. Tried to cancel reservation online then and the cancellation fee was my entire $440 stay, no refund. They said if I wanted my money back I need to go through hotel who obviously didn't have any of my information so where did that money actually go? It is truly a scam on Booking.com for 90% of the people I've talked to very disappointed in their customer service.