Booking.com Reviews

Have used Booking.com for all our booking needs. Booked $1000.00 in airline tickets recently and had an emergency. Too bad so sad, zero refund. Not a credit or a transfer to another flight. I Will go elsewhere from now on!

I have used Booking.com before without any problems until recently. I found a place on a vacation rental site that I have never used before. I found the same condo on Booking.com for more but know they have price match guarantee...or do they? After being told they could not honor my request after providing a screenshot and link. I was told that they would have to confirm the room was the same even though it is the EXACT same condo number. I even called the vacation rental site myself and got through the first call after being told by the Booking.com agent that they couldn't reach anyone... I was then told that once and if confirmed I would get my money back after my stay. I will NEVER use this service again and do not recommend to anyone!!!!

I booked a room with a Motel 6 in New Mexico through Booking.com and was sadly disappointed. An emergency arose, so I requested a date change. I was told they'd get back to me. No one did and my card was charged.

Is the first time I had to contact the customer service of Booking.com and honestly I feel so lucky that Mayank A. was on the other side of the line to assist me. He was really friendly and helpful and resolve my problem in a matter of seconds. I booked a flight but I didn’t check the dates and had to cancel and rebook. I couldn’t do it by myself online. Flight is canceled and now just waiting for the refund which is going to be debited in the following days. Thank you for your help Mayank. :)

Terrible company! Due to an emergency, we had to change airline tickets and return to the states. We had booked the flights with ITA via Booking.com. ITA said that we could have a full refund, but Booking.com said we couldn't even though the airline gave the ok. Additionally, our rental car was booked with AutoVia through booking.com. We paid for a full week plus full coverage on the front end. When we arrived in Italy, Autovia said the insurance was invalid and charged us EU 190 for coverage. Because of booking.com we lost several hundred dollars on stupid things. In the end, their customer service would not even help. Completely worthless. STAY AWAY!

I made 4 reservations to different parts in Italy. Made plans based on the posted check-IN & OUT times. As it’s 3 days before I leave, checked under Booking.com the times, all 4 got changed which put me in a panic mode. I messaged all 4 & good enough property owners would still accommodate me on my expected arrival times. Could this an error of booking.com?

I’ve been a loyal customer since 2017. I just booked a hotel and typed in the wrong date. After a frustrating hour of trying to contact the hotel and then having them tell me I had to contact Booking.com, which was impossible on the phone, I finally emailed them about changing the date. They told me to change the date it would cost me $154 of the $171 I paid. Pretty sleazy operation that will take you for anything they can get, apparently. Crappy customer service with impossible phone contact, and obviously horrible customer appreciation. If I could give no stars, I would.

Don't use them. Made reservations and paid in full only get a email of cancellation the day before I was suppose to arrive. Called customer service and she informed me that there was a system glitch. Originally she claimed that the amount wasn't paid in full but once I told her I logged into the account it showed it was paid in full. They then tell me I will receive 1/2 of the money instead of a full refund. Why am I receiving 1/2 of the refund when I didn't cancel? She claimed to call her supervisor while I sat on hold for almost an hour. Still nothing yet they have their money.

BUYER BEWARE. SCAM, DO NOT USE! I lost over $500 because the company claims they “followed protocol” when I contacted the company 1.5 hours after pickup time because the driver was not assigned nor communicated location. They refuse at bare minimum to cover the booking costs and ruined my trip! I also provided full proof/records of the transaction and they refused my request.

Worst experience ever with airline tickets. Be aware if you buy tickets with flex fare they will charge you only 20$ for that BUT when you wanna change flight date you will be charged same as you pay full price for tickets, so I paid chicago-nyc-chicago 735$ 4 persons, and to change date they want to charge me 1000$ plus. Not to mention customer service they barely speaks English. Very hard to understand.

They canceled our hotel rm w/ out our knowledge. Said they sent and email, months after we booked because prices changed, then canceled 24 hrs later because we didn't reply. We are busy working people and don't ALWAYS have time to check email. Showed up 1200 mi from home without a place to stay. Called Booking to find out why it was canceled and got hung up on. NEVER AGAIN WILL I GO THROUGH THEM!!!

I spent a lot of money booking most of my rentals in Italy with Booking.com. Had an issue with a rental car and they totally dropped the ball saying it was the rules and they could not help. Bottom line I spent around $2500 on hotel rooms and tours and had a problem with a rental car they would not honor that cost me $140. The customer service rep kept telling me he was following policy and could not help. Will never use them or Priceline again. Garbage

Absolutely the worst experience I’ve ever had!!!! I do NOT recommend Booking.com. I booked April 4th 2024, for 618.50. I tried to reach out to the property from the 4th till the 17th, thank god the property owner called me on the 18th, my booking was for the 19th 5 hours away from where I live. Long story short booking.com did not have the correct price or information!!!! The house that I booked for the property manager called and said was not the correct price and that he would have to charge me a extra 250 for cleaning fees and 510 dollars extra to stay there for 2 night… The total it would have costed was 1,1000.00. I paid 618.50 that’s an additional 5/600 dollars!!! I will never ever use booking.com again.

Resort has now stopped responding to emails so I to where I booked…Booking.com for a refund and their solution is I’ll send email! They don’t even have Owner's contact ingot they are using a general email same as me! Shady practices on their resorts they use on site and on booking.com for not resolving my issue. It’s now been 18 days on a room I never stayed in because they weren’t cleaned @ 9 pm at night!!!! The kicker is both tried telling me I no showed yet I have a receipt that says canceled???? STAY AWAY!!!!

I booked a hotel in Irondale, AL. When I arrived at hotel, the hotel had no reservation for me. I called Booking.com and was told by the (non-American) agent that I had a room at the hotel, the hotel manager verified there was no reservation under my name. The agent told me I could forfeit my initial booking cost $420.00 and book another room at the full cost. I told him, "No way, I just want to get my money back, because Booking.com failed me." After much back and forth, I agreed to pay $121.23 cancelation penalty. The hotel approved my cancelation at no charge, because I never had a reservation with them. Over the last nine days, I've talked to four or five other agents trying to get my cancelation penalty fee reimbursed. I finally turned it over to my credit card company.

Booked an Indio Home for Coachella weekend, the day off I contacted the owner for an early check in, at this time the owner wasn't aware of booking, and we were left without a place to stay on the day of arrival. Booking.com only offered a refund and didn't care to give us anything to make up for the inconvenience caused on having to find another place hours prior to our check in.

I have been sent in circles repeatedly. When I booked my hotel, it included a free ride from the airport to the hotel. However, it changed the time I need the ride, and there is no way, even after several emails, that it can be changed. Booking.com simply keeps sending me to another link for the ride, which sends me back to Booking.com. I am also concerned because a ride I paid for last trip, the driver said he was there, but he was not for one hour. Horrible.

One star because nothing lower was available. I made a reservation not knowing my daughter had already made a reservation for me for the same night. After hunting thru their various websites I found where to file a request. Received an email asking me to call in which they made me repeat all the previously provided information and then told me they would not give me a refund for one of the rooms. Terrible customer service. Do not use this scam operation.

I booked a flight two weeks before my date at a good price with Booking.com, it was to surprise my granddaughter on her 19th birthday, And surprise my mom that I haven't seen in 3 years. On the day I was traveling 04/04/24, I received an email that my flight was cancelled due to weather. Unfortunately I understand that, My problems is I was promised my refund, I am getting the runaround from airline, from booking.com And no one has a straight answer as to were is my refund,. So I am taking matters into my hands, And I am calling the tv station for help, And after this I will never be using either airline or booking.com EVER AGAIN!!!! Can't speak to an actual person, went online and website is no help and when you call the number it ask for the confirmation 5 times and never gets a live rep on the line. TRUST ME I WILL BE CALLING CHANNEL 9 CHANNEL 11, CHANNEL 13 THIS AFTERNOON. Thank you for horrible service and for ruining my plans.

I rarely write reviews unless they are a 5 star. With that being said I need to write this review so that others don’t get caught in this same dilemma. The night audit woman at the front desk took it very personal when I ask if we could get the online rate, she told us that she could not do that and that I would need to do that online. The online rate was 101.00 and when we tried to show her, she was not interested in facing us as she was very busy with something more pressing on the computer. Imagine our surprise when just seconds later the price online became 116.00. Of course I’m not saying that this woman was making changes as we were standing there but I managed a Gold Standard Choice Hotel and fired my night audit person for boasting of this same behavior.

The customer care representatives closes your tickets without resolving and will disconnect the calls if they were not able to answer. Very pathetic towards their work. Worse thing was they didn't update the infant details to the airlines and when we raise the concern about it. They are not good. Don't trust them.

TRAVEL BEWARE!! I had a horrific experience with Booking.com that left me questioning if it's a scam operation. The loft I booked for eclipse weekend was permanently closed, but Booking.com waited 48 hours before my chrck-in time (at the defunct property) to cancel my reservation, without a penalty fee, despite admitting the property was no longer in their system. I prepaid for the defunct accommodation and still waiting for the full refund, as promised by Booking.com. Plus, instead of actually finding me a new accommodation, they sent me links to other hotels, some of which were already booked.

I reserved a room, received confirmation. When I went to hotel, they were overbooked and had no reservation. Was on phone almost three hours. They blamed the hotel, but I see this is their practice. They processed my payment and it will take me 7-11 days for a refund. I want an additional $20/day each day They hold my money hostage. DO NOT USE THEM! Shut them down for shady business practices.

I was trying to book with the Wyoming inn and this site popped up. Said guest reservations. I assumed it was the hotel. In the mean time I selected rooms and as I checked out I realized the total was way more than what the rooms would come to. I immediately canceled and contacted the hotel and found the correct site. The charge was 2400+ and I was refunded 700.00. I called the hotel that released the other 1600.00 but I have still yet to see the money. This was December. It is now April. I have provided the document from the hotel stating that it was said to be returned and they released the hold.

I am utterly disgusted by the unpleasant service I received from Booking.com. My recent attempt to book a hotel through Booking.com platform turned into a nightmare, leaving me and my baby in a state of distress and frustration. Firstly, despite receiving a confirmation number, the hotel never received any booking confirmation from Booking.com. This led to a frantic back-and-forth with the hotel staff, who were unable to find any trace of my reservation. It's beyond belief that a company like Booking.com could fail so miserably in such a basic aspect of their service.

Booked a room at the Radisson through Booking, in Panama City Beach FL. Room was infested with bed bugs, and looked nothing like what was advertised. We received a refund from the hotel, but it was sent to Booking, and Booking won't refund our $500 for 12 days! Now we're stuck paying for an additional room, and don't have enough funds for fun activities with our children, as we had planned. Booking single-handedly ruined our weekend getaway with our kids that we drove 4 hours for! We will never book with them again. They are the "Spirit Airlines" of booking agencies.

I used Booking.com in the past with no problems, but had a very unfortunate experience on a trip to Nashville. Booking.com had confirmed my reservation but when we arrived at the hotel, they did not have a reservation. Nor did they have a comparable room. I called customer service and was told "don't worry, we have your back. We will send you a message in 30 minutes with a room." No message was ever received. The desk person at the intended hotel was kind enough to get on the phone and find us a room. We were told the new hotel was just "a few blocks away" so chose to walk. Well, it was 8-9 blocks away...uphill...dragging a 40 pound suitcase. I am a "senior citizen" so this was not easy. The new hotel was nice and actually less expensive than my booking.com reservation.

We booked our trip through Booking.com. We received emails telling us all was good to go. We get to the hotel and they don't have a reservation for us, they searched with our IDs and found nothing. We showed them the Booking.com reservation number and they told us that they don't use that number. After being on hold calling Booking.com and being on hold for 20 + minutes we finally got through to a Booking rep.. She found our reservation and said everything should be ok. I told her that the hotel (Horseshoe in Las Vegas) had no reservation for us. I asked for my money back so I was going to see if I could get a room straight through the hotel. She hung up on me.

Absolutely disappointed in booking. I thought it was a serious company. Consumer service is so bad, they can't communicate efficiently about a reservation that was paid but wasn't fulfilled by Booking. Four months later I'm still waiting for an answer and for the refund. Please, I won't recommend you to book flights with Booking, since the itinerary keeps changing and they wouldn't respond for the seats reservation that they didn't do but what I pay for.

Booking.com is very clear that after a certain date, you will be charged for the reservation and no refunds will be granted. I thought our experience warranted an exception. My wife and I checked into our hotel. We were given a key to our room which turns out was still occupied. Still not sure how that mistake was made. I opened the door, poked my head in and saw luggage and groceries. Luckily the guests were out and I didn't get shot in the face. This is Texas. That is not hyperbole. We went back and got another key to the room next door. This is a budget property and I expected some rough edges. But we only had one towel, one glass, the wall mounted A/C unit didn't work. In fact, the front of the unit was falling off. The window in the room opened to the outside walkway but wouldn't lock. Open, it was big enough for an adult to step through. That was it.

Been using Booking.Com for years. Have booked thousands $ over the Years. Up till now was good service. My husband fighting stage 4 cancer. We were traveling. He had to go to hospital for 2 days - had to cancel - request refund due to medical emergency. They lied and said property refused refund. Stayed at same hotel on way back. Manager said he approved refund. Booking lied and said they refused. Heartless bastards!! Just lost a loyal and frequent customer!! After escalating and expressing disgust They gave me $70 refund on a $1200 reservation TOTAL SLAP IN THE FACE. HOTEL manager explained they (booking.com) book and pay for rooms therefore they probably didn't want to take a loss. The lack of compassion and empathy for our situation is unconscionable. WILL REFUND FOR COVID BUT NOT STAGE 4 CANCER?? REALLY SHAME ON YOU BOOKING.COM.

This situation was resolved to our satisfaction after we contacted people above the Customer Service department level. The Customer Service department was not helpful or responsive at all until we expanded our communication to higher levels.

I'd give -0 if it were possible. I arrived to the hotel that I'd made reservations for one month previous with "Crookings".com. The hotel graciously secured me a room and not once did I receive any correspondence or apology for their mess up.

I booked a hotel Fairfield Inn in Atlanta Ga. It was a last-minute thing where I needed to be at the capitol. The pictures looked nice. When we arrived late that evening about 8:30. It was dark outside the hotel. The hotel is not in the best neighborhood and there were several groups of unsavory looking characters around the entrance. There is hardly any room to pull up and check in so when I parked immediately an employee came out and started barking at me about was, I valet parking which was $50.00, or self-parking? I asked him where self-parking was, and he pointed to a parking garage about a block and a half away. I said "No way" then I said where valet parking is, he pointed to the same parking garage. I left my wife in the car and went inside. There was one guy working. I did not have a good feeling about the service, the location and the characters outside much less the rude attendant. It boils down to I didn't feel safe for my wife and I. We left. I tried diligently to get a refund with Booking.com and ended up getting a $5.00 credit. I will NEVER use Booking.com again!!!

I rented a car with them. The company providing the car had a problem and gave it to me several hours later, so I had to cancel my hotel reservation for that day. As per Booking.com: "In our terms and conditions you can see that if you pick up the car later or earlier than agreed, you are not entitled to a refund for unused time." This means that if you get the car the last day, it is OK and you have to pay for the whole contract anyway. Would not rent with them anymore.

I used Booking.com for a trip and thankfully I pay attention to my credit card charges because someone used my credit card to book an $1800. vacation. NOT ONE PERSON SPEAKS ENGLISH and I got absolutely nowhere.

My wife and I booked a rental car in Florence Italy which we prepaid. We were standing in line at the agency to pick up our car when my wife suddenly took ill. An ambulance was called and she was taken to the hospital where they kept her overnight. Following her release we went back the the car rental service but were told our car was not available and to contact Booking to get a refund. I sent the proof of the hospital stay but they still will not give me a refund. I am shocked by their commitment to customer service or lack thereof. I will be suing them to get my refund. What a sham.

These people are simply scam artists. I booked a room at one location and got the confirmation and it was for the wrong hotel location. They stated that there was a no refund policy when I called to move my reservation the a different location, but the same chain of hotels. I initiated my call within 1/2 hr of the booking. They scammed me out of $300.00 in this transaction. They also canaled the reservation at the hotel

I keep asking them about a refund, as the website was not working properly, and said payment did not went through. They did not send me the 4-digit confirmation, and keep making excuses for not refund my money. They said they will give me a call and never had their call. Also they told me another lies just to avoid paying my money back. Awful. Stay away from them!

Booking.com uses third party representatives. They have no idea who it is and no way to contact them. When you check the reservation and everything is correct, you accept. But then your confirmation email is incorrect and there's no way to change it. Therefore you forfeit any money you paid.

Never got my refund even if the hotel send them the funds and contacted them. They going back and forth with me lying, they are the worse!!!! I will never use them again, customer agents are robots, live agents are worse than robots, they only saying thank you, I'm sorry, checking, etc. They don't do anything to help. Do not use them!

I made a reservation but couldn't make it due to my husband catching the flu.. I be tried email.. Tried calls by phone to get refunded for a room I didn't check into.. Can't get ahold of anyone or get any kind of a response... How is this company still in business when they just rip people off of their hard earned money...

I do not recommend this site for business travelers. It's been over a month that I've been requesting an itemized invoice for expense report purposes, and I still do not have said invoice. I've filled out the requisite invoice request form over a month ago, as well as messaged and called numerous times. They continue to insist that I wait for them to... do what, exactly? The fact that they hide/obscure their customer service number is indication enough that this business should be avoided.

I believe that this site is an offshore scam. I booked a condominium outside of Puerto Rico six months in advance. I received an email reading that my credit card had been declined on the day that the cancelation window would close. It had been declined due the possibility of fraud from my credit card carrier. Within two hours of receiving the email, my carrier removed the block.

Dishonest. I deleted the app after they took money from me. Do not recommend. Customer service is not helpful at all. Difficult to read policies. Do not use them for booking. I gave them one star because 0 wasn't an option.

Absolutely do not buy airline tickets with them. Seats selected are not guaranteed. Family in business class with little kids was separated. Booking.com all can say well this is preference seats. However when you purchase and select seats you expect to have them. Unfortunately they can't even guarantee that and there was no plane swap. All they will tell you contact airline. I guess my fault by going with reseller instead of airline. Live and learn.

We used Booking.com to book a reservation at a hotel about 6 days prior to trip. We read reviews of neighboring hotels and considered costs before making a selection. Our stay was debited from our checking account 5 days before the check-in date. Email confirmation was received detailing reservations for a room with 2 queen beds. After a long day of travel and enjoying a nearby theme park, we arrived at the hotel at 11:00 exhausted. We were told that our room had been given to someone else since we did not check in before 9:00. The hotel was unable to accommodate us. They commented that we would not be charged for OUR cancelation. They refused to assist us in arranging other accommodations.

Beware of refund or rebate policy - I was provided an "open ticket" which did not have any value when I went to redeem. After over 10 calls to the call center, still no resolution. I suggest using a larger company with credibility and fair policies - Expedia, etc.

On the 27th of March, we embarked on a trip to Vietnam, having booked an apartment through Booking.com for a two-day stay in Ho Chi Min. After an exhausting 8-hour flight, upon reaching the doorstep of the reserved apartment, we were met by security who instructed us to wait until the owner arrived. The scorching heat, registering at 37 degrees Celsius, coupled with the fatigue from the journey, made the situation unbearable, especially for my two children, who were on the verge of dehydration after a 45-minute cab ride.

I’ve been having an issue with getting a confirmation number from Booking.com. It has been horrible. My credit card has been charged but still don’t have any info on my trip confirmation. I cannot get in contact with anyone

AVOID USING BOOKING.COM AT ALL COSTS. If I could give a negative rating to them I would in a flash. My wife and I were driving across the country when we decided, around noon, where we would end our driving for the day and book a hotel ahead of time. We decided to book a hotel In Truth or Consequences New Mexico which is basically in the middle of the desert in the middle of nowhere. I used Booking.com to book a room and when we arrived at the hotel, after 12 hours of driving for the day, they didn’t have my reservation. The woman at the counter searched for more than ½ hour trying to see what had happened to my reservation. A reservation that I had three emails from booking.com confirming. She even called her supervisor at home, who logged into the various computers she had to see what had happened. Apparently booking.com had never sent my reservation to the hotel.

Scam website. Prices initially quotes are lies. When you go to book the rooms, they add outrageous hidden fees. This should be illegal and I believe this practice is being reviewed by the federal government.

I booked a room on Booking. They took my money immediately. I go to check in and the room says my card came back declined. Booking refused to help me in any way. I will report this and let everyone know that they are a fraud company.

I looked online to book a one night room in a Comfort Inn in Amherst NY. I spoke to an agent who told me the room cost 94.50 but when it came to payment she said the total was $145.47. I questioned the difference and I was told that these are the fees charged in NY. At the hotel learned that I should have paid $107.50. I tried to reach Booking.com to complain but there is no way to speak with someone in this situation. Booking.com is a total rip off and should be avoided.

Worst platform I have experienced. My first guest that booked through this platform completely violated the rules they agreed to and also broke down a door that was locked because guest were not permitted access to this part of the house. Booking.com was very disingenuous in their response and they haven't even paid me for the stay at this point. I will never recommend using this joke of a platform to anyone.

Make sure you record your conversation with the reservationist. I was assured that a room I was booking was pet friendly. When I showed up to the hotel I was told it was not pet friendly. I had to find another place to stay. I was not able to get a refund because I didn’t have proof that the agent told me it was pet friendly.

Booking.com overcharged me by 50%. I called a hotel in the hotel website and somehow I ended up talking to the Booking.com call center. They led me to believe they were the hotel reservation desk. I told them I had a special rate from the flyer the hotel sent me of $98 and proceeded to book my room. When I got the confirmation email, to my surprise they charge me $157. When I tried to dispute the excess through my credit card company, they declined to "make the situation right". Based on this experience, I will never, ever use hotel.com. The deceived me and then ripped me off, and then refused to make things right.

Booking.com are always looking for a way to charge you additional hidden fees. They have great SEO marketing and will most likely put themselves in front of you in your search online. Stay away from them!!! From someone who learned the hard way!!~

If I said this website was horrible, I would be paying them a compliment. I was told at my Moroccan hotels that the agreement was to pay cash. Swore I read that in the Booking.com agreement as well. My credit card was charged for 4 bookings after I paid cash. Tried fighting it via their website and even though the hotels confirmed I paid cash, they rejected my claim. Called their help centre once. One person said I was pretty much out of luck. Called a second time and the person was helpful until their headset stopped working. I'm now calling a third time. I've spent close to 2 hrs trying to resolve this. Just awful.

Worst company! Do not do business with them! They will take your money no recourse. No customer service. These are thieves!!! I got nothing for my money!!! Crooks!! Customer service laughs in your face, they know they got your money and nothing you can do about it.

Arrived at Sherri's Place on March 2, 2023 in Fort Lauderdale, it was abandoned. Had confirmed this reservation the day before. Contacted Booking.com. They said they would contact the hotel? They were unable to contact them and told us we needed to find a different place. Stood on the corner for a while trying to find another place on a holiday weekend. Found another place at 3 times the price. Had to take an Uber to it? After the trip contacted Priceline and booking.com . Spent at least 3 hours on the phone with booking.com and priceline. Got no satisfaction from either place. Booking.com offered me a $27 refund. We'll never use either one again. What a wonderful way to start our cruise.

I was booking the Booking.com car rental from Hong Kong while I traveled there. Everything was confirmed. However when I was at the JFK Dollar counter. They said I must have an international driver license in order to rent a car because I booked the car from Hong Kong. But I told the staff that I am a USA citizen and has a valid US driver license and make the booking while I travelled in Hong Kong. And they insisted I must have an international driver license. And at the same time, their computer was down so they can’t rent a car to me but told me to call Booking.com to get a refund and at the same time they wanted me to go to Sixth to rent a car.

We had booked a house rental for 5 nights in Arizona through Booking.com. I was in contact with the owner through text messages. Boarding our flight from MSP. I received a text message from the property owner saying my name was not on his schedule for our vacation. I was freaking out. I had to turn off phone, plane was taking off. Worst 3 hours ever thinking we have nowhere to stay when we land. I called the owner once we landed. He claims he was not active on Booking.com/but obviously he was. How else could I get his information and book. I called Booking.com. They were so helpful!!! They reached out to owner. He did not answer phone nor email.

Stay as far as you can from Booking.com, this is a scam company, I was under the impression that I have 24hrs to modify my itinerary, upon call customer support I was told to call the airline directly myself, upon calling the airline directly myself now being told that I didn't book through the airline, now being told to call booking.com. Spoke to booking.com customer service. Now being told that they can cancel my flight, and will not refund my money back, let me mind you this this was 30 minutes after booking, Stay away from these scam artists.

I booked hotel from Booking.com and realized that day was different than I want and cancelled right way after booking but they are not giving me a refund. Such scam. Please stay away from this site. I have attached bill and booking confirmation and refund they gave me.

They are the worst, the hotel was willing to give me a refund, Booking has me on the phone for 3 hours giving me and the receptionist the runaround, making up lies and excuses not to give me my money back. They were asking the receptionist to send the all kinds of unnecessary emails and faxes. Come to find out the numbers and email addresses were not legit. Booking is nothing but a scam service.

I booked a 2 day stay in CABO SUN LUCAS hotel through BOOKING.COM during a spring break. On my arrival to the hotel it turned out that they did not have my reservation and the phone number on my reservation was not a phone number of the hotel, but a phony phone number. I called to Booking and they told me that they are not able to provide me with a stay in the hotel nearby, but they promised to compensate if I am going be able to find a hotel myself. I IMMEDIATELY was able to find me a place and paid for a room with a credit card.

You do not wish to proceed using Booking.com. At first the customer service seems helpful - especially before booking your trip. Once your trip started, and upon return, you are on your OWN. The issues I have faced are not addressed, and there is no contact number or straightaway process to register and follow up your inquiries. I have not been this frustrated in a while. Save yourself some headache and try a different booking service.

HORRIBLE, HORRIBLE, HORRIBLE. You can’t even get someone live! I booked through Booking.com and on my credit card it came up as Priceline. Didn’t bother telling me. Can’t find my booking on their app anywhere! What a SCAM!!!! Never again!!!

I wish I could give it 0 stars. The absolute worst customer service I have ever experienced, and that’s saying something. All their service reps are outsourced and have no clue what they are doing. You are told different things every time you contact one of them. For example, I was told I was eligible for a refund by one person and then the next person who picked up my case said I was not. I switched to Expedia.

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES. Booking .com seems great when you are booking a reservation. Wait till you have a PROBLEM with a vendor/hotel. Hours upon hours later on the phone....the Philippine customer service NEVER RESOLVED A PROBLEM. As a former resident of the Philippines, I have had this experience countless times. They speak the Queen's English- Not American English. They do not really understand and when there is a problem NONE of the customer care people will give to their supervisor for fear of losing their jobs.... So they leave you on hold....and never return. (Kalib/Mazrvin) They will not give you their employee ID number to file a complaint. NO ONE IS ACCOUNTABLE. Cheap labor in Philippines = horrible customer service.

I booked and paid for a rental car from Booking.com. I got all of the confirmation info via email. When I arrived in Norfolk, Va, there were no cars available and the agents had no idea when a car would be available. Some people before me had been there for several hours waiting for a car. I had fully paid for the rental so expected a refund, since I never got a car. I have been going back and forth with booking.com since early October 2023. It is absolutely useless. They have suggested a few ways to file my complaint, but all of them end in a dead end with no resolution.

I been trying to book my ticket with them for more than a day and every time it doesn’t work. So I called the customer service. They told me the price changed also they change. I asked to speak to a supervisor to resolve the problem but didn’t work. Honestly they might be ok to book hotels sometimes but to book a fly ticket don’t even try. They are a SCAM.

On March 17 of 2024, I accessed this website looking to book a room in Three Hills, Alberta. I found an option available at The Lamplighter Inn, at a cost of $80. I arranged the booking for the night of March 22nd and continued entering my information. This evening, when I looked at my confirmation email, the dates had been changed to the 18th and 19th of April. Being that I have absolutely no need to be in Three Hills on these dates, I requested a cancelation and was informed that the cancelation fee is $87. I have requested that this fee be waived. Regardless of the results of that request, this is a ridiculous business practice. I would advise anyone seeking lodging to avoid this app. The date switch is confusing, and the cancelation costing more than the booking, at more than a month in advance is absurd.

Beware! If you need to change the date on your reservation the online website will state that the system cannot process a change even if the dates are available. Then it directs you to customer service. While on hold I redownloaded the App that doesn’t work to try to make the change which surprised it worked. When I used the App the price for the same date jumped almost $40. I have contacted customer service multiple times (once you ask for a supervisor they hang up on you, happened to me 4 times). The price on the website states includes taxes and fees. Customer service states that it didn’t and the hotel makes the decision on what to charge. How is that possible when it’s a 1 min difference? Booking.com shows a lower price on their website which includes taxes and fees but the website claims the system cannot process it to prompt you to reach out to customer service for a higher price. I will never use again for any reason.

They have no ownership of any issue you face in the property. All they accept is Money from you.. You will be facilitated to that point only..After that their policy is ..that they can't do nothing to help you. Below avg properties are listed there with full of lies. I paid 7000 dollars for a 5 star facility and I got almost garbage when I reached there and super cheap management after your money. Called Booking.com.. After spending hours and days they informed me that they can't do nothing to get you any refund ..Talk to property directly.

I had the absolute worst experience I've had with a business. Period. I booked a reservation for a Hotel 4 months before my trip. The accommodations were confirmed well in advance and I even got a confirmation email the morning of my check-in that everything was all set. Then, when I arrived at the accommodations for check-in no one was there. I waited an hour until someone showed up and when they did they informed me that they had been without electricity for two days and could not accommodate me for my stay... after I got a "we're looking forward to check you in" email 4 hours prior. They assured me they would work with Booking.com to get me alternative accommodations.

I booked lodging in Gatlinburg TN thru Booking. The cabin wasn't bad at all... except I saw roaches. I told Booking & I told whoever else reached out to me asking about my cabin cleanliness. Booking decided to flag my review & not post it because I'm assuming it was a complaint that they didn't want anyone to know about. They are full of crap.

Me and my partner booked through Booking.com for a hotel for my birthday. The day of check-in, my girlfriend tested positive for covid so we had to cancel. The hotel informed us they did not receive any payment from us, so we needed to cancel our reservation through booking.com. At first, they were very understanding and managed to tell me that they canceled my reservation and I should be getting a full refund in about 14 business days. Lo and behold, I never received my refund. When I call them up, they tell me that my reservation was never cancelled. They claimed that we received a refund from the hotel and accused my girlfriend of trying to get the money back twice. Months later and I still don’t have the refund that booking.com “claimed” I would be receiving. Absolutely shady company! Stole my money without any care.

I have NEVER dealt with a company that is so ridiculous! We booked a Hotel in Daytona Florida for Spring break and it said they had 2 pools, hot tub and workout room. We received an email confirmation an hour later stating NONE of the amenities are available. After trying to call Booking.com for hours finally got through and was told they never had those amenities listed and we didn’t know what we were talking about and should have read carefully. I know it stated that and so did my fiancé. It was literally within the hour of booking it. Called back the next day to speak to manager to cancel and had to wait over an hour for a manager then the representative came back on and said we could only get 1/2 the money back if we cancel while waiting the manager called from another phone and got hung up on.

Requested a change for a flight before time. They kept telling me to wait for a call from the support team as the flight could not be changed. No call from the support team and no email or any type of communication. Was promised ticket won't be lost even after the flight date. After the flight date they contact me to tell me that I lost my ticket.

Do not ever use this company. They canceled our reservation for a house in Florida for spring break at 9:55pm the night before we were to check in. They would not refund our money but offered a terrible hotel where several people would have to sleep on the floor. We had booked this months before for 14 people. After many attempts to contact them and discuss other options they would still not refund our money. DO NOT BOOK WITH THIS COMPANY THEY ARE TERRIBLE!!

When booking a flight the app changed my date to a completely different date. I was shocked but thought, I’ll just cancel and change. Booking.com, or should I say Gotogate.com were rude and said I couldn’t change my flight even though it was the app that changed the date. Come to find out, this is happening to many customers and Booking.Com is no longer a reputable company but actually a SCAM…do not book with them. My CC company has my back, so all worked out…but please do not use these companies anymore.

I purchased an airline ticket through them with flexible option. I called to change my booking to day before my original date (travel is still over a month away). I expected to pay difference in price, which is $189 vs $99 according to their website this morning. They wanted $200. I asked why since they claim to be lowest price etc. I was told new advertised price is for new tickets only. I asked to speak with a manager and was told there isn’t one and to call back. No refund avl on my ticket neither. Worst experience ever! Oh and I’m a flight attendant so I’ve heard it all!

Beware! Booking.com hijacked the hotel website. I made reservations through what I thought was the hotel website (Chalet Inn, Gatlinburg, TN). I reserved 2 rooms for 2 nights at $79 a night. Transaction totalled $553.74, which is over $200 more than it should have been. I called the hotel and they said they couldn't do anything because the reservations were made through Booking.com...Which I did not do. Nowhere on that site did it mention Booking.com. Anyway, I made several attempts to contact Booking.com, but trying to find a valid number for them proved near impossible. So, I contacted my bank to stop payment and they couldn't do anything, as the charge was pending-but at least they gave me a valid number for Booking.com.

I booked a flight with Booking.com and somehow they canceled my flight so I didn't make it to the hotel I also reserved with them, now booking.com doesn't want to give me a refund for either of them the hotel and the flight. They don't answer my calls and don't reply my emails. I just can't believe they get to keep the money that easy.

This company deserves 0 star. I booked a flight with them and one week prior to my flight they changed my flight status without my authorization. I called and they just play ball between my flight airline and them. I asked for refund since the new flight won’t fit my schedule I already had for my vacation. They agreed to a refund and a month later they still not even contacted me to let me know how the process is going nor they’ve not refunded my flight tickets (4 tickets international flights). I’m sure I won’t get my money back but if I can save you from making a mistake of using this website for your booking, trust me I’m saving you money.

I booked on Jan 14th, cancelled on Jan 15th, but was still charged $190. After 6 phone calls, multiple emails, and providing my credit card statement that proves they charged me, I still have not received my refund - despite receiving an email from Booking.com confirming that I was due a full refund. HORRENDOUS COMPANY. I will never use again.

I have decided that my relationship with Booking.com is finished. Their website as well as their telephone “support” is beyond description but I would characterize it as non functional and chaotic. I have taken screenshots to back up my review.

So it looked like booked at hotel direct but was Booking.com. They added $125 to the rate at hotel pocketing that extra $125. Just my 2 cents, do not use them and go direct. Really upset me as the hotel paperwork confirmed the extra monies paid them.

I have made dozens of reservations through Booking.com, but the few times I needed help with a problem ---- they were no help whatsoever. When they include a business on their site, the least they could do is help a customer when that business violates the rules. I have trust issues with Booking.com and will be using different sites in the future.

For a cancellation, unable to speak to a representative, every time I am asked for the reservation or the pin (robot voice), I did not have the pin number available, but always voicemail. after 3 hours of searching on the net, finally found a telephone number that a kind lady did everything to help me. Finally after 3 hours everything was canceled. Last time I used Booking.com.

I made a reservation with what I thought was a reputable company on Feb 21, 2024, was told that I would receive a confirmation email, needless to say I never got, they debited $117.71 from my debit card, I emailed SEVERAL times for them to only say that I needed information from the confirmation email before anyone can help me. Please don’t even talk about the numerous amount of telephone numbers they tell you to call with an automated message that says they still can’t help with confirmation number or pin that I should of got with confirmation email.

I booked what I thought was a cancellable reservation for a hotel several months in advance of my stay. I did give my credit card number to make the booking. Several weeks later my plans changed and I tried to cancel the booking, but Booking.com had taken my money, and there was no listing of the original reservation. I called to get my money back but their staff was evasive and rude; they refused to honor my request. I tried calling the hotel, but they said they would call back but never did. Before this incident, I had made and canceled several bookings.

Do not book hotels with them. They are way overpriced if you book early. It's best to wait to the last minute as they drop their prices by over 30%. Customer service is rude, doesn't let you talk, and won't pass you to a supervisor. I had one customer rep agree to give me a refund of the price different but only to have the call dropped. Great tactic. When you call back, the new rep does not agree. A $420 loss. DO NOT BOOK WITH THEM EVER.

I gave one star, but my complain is mainly for the service, because I hadn't have the opportunity to even see a room. We booked a room online, the hotel confirmed our booking, received a confirmation number, received another email with confirmation of our check-in time which was between 6 and 7 pm, then we receive another email with the details of our stay and the price with the mention "Thanks for choosing Motel6. We can't wait to see you." We get at the hotel at 6 pm, let know the front desk staff that we have a reservation, she looks in the computer and says that they don't have rooms.

*** Do Not Ever Buy Any Plane Tickets from Booking.com. *** Booking.com went downhill after the company is bought out by Gotogate.com, a travel company based in India. I bought a flexible plane ticket that allows me to change the date of my flight. With this flexible ticket, we cannot make changes from the website, so these are the days of my ordeal: Day 1. Two weeks before departure, I called the number provided to make the change. An agent said he cannot change it so a specialist will call me or email me in 24 hr to help me make changes.

Cancellation policy was provided in two different time zones, but the same time (11:59 CST and 11:59 local time). But, when cancelled, refund was denied because I used the highlighted cancellation time at the top of the email.

Brutal. I booked a rental car that I needed later the same day for six hours. The company was Easyrent. Make sure you don't make the same mistake and deal with them (have a peek at their reviews). Booking.com website offered insurance coverage for $15 but said that was optional. Since I have coverage on my credit card and my own insurance policy I declined. The rental company is in an out of the way place. They were seriously understaffed and it took over an hour to get to the front of the lineup of angry customers. I could add multiple other problems but the real complaint here is that even though booking.com took my money, and the rental place would not give me a car unless I paid an additional $50 for their bogus insurance. They agreed to cancel the reservation, as they did with the four people in front of me who discovered the same problem. Now booking.com won't refund the money. I will not be using booking.com ever again.

Booking.com surely uses some computer algorithm and changes dates when you are booking. I booked a flight through booking.com and they were for specific dates because it was important for me to be back on those dates, that I made sure I checked the dates throughout. Just to realized in the end that booking.com booked a month out. I had added the option to be able to make changes to my flight so I requested them to do that, they checked and offered me about 4 times more for flight difference excluding how much I already paid them. Then I choose to cancel the flight and they told me I could not cancel whereas one of them had told me they could cancel and refund just airport charges. Now another is telling me to not call them again in such rudeness.

Wish I would have read these reviews first. I have a similar story as those you will read. I don’t usually write reviews but I honestly can’t believe the appalling, unethical business practices. It should be illegal. After days of phone calls I was still hopeful my situation would get resolved but after reading these reviews I see I’ve been scammed like many before me!!

Our friends booked a two-room apartment in Zermatt, Switzerland through Booking.com. After traveling more than a day, we arrived and found we had no place to sleep that night. The Booking.com agent suggested booking a different place for half of us in Italy on the other side of the mountain. Ultimately we had to book separate hotels in Zermatt on our own as Booking.com was unable to help relocate all of us.

I reserved an apartment on Booking.com. After I made the deposit I noticed the same apartment was available on VRBO. It looks like some hosts offer their places on multiple sites and book more than one reservation. I complained to both site and neither company seems to care. Don’t be surprised if your booking gets cancelled because they get a better offer.

Went online to book hotel. Was misguided to Booking.com. Booked 3 nights at hotel that was full, but booking took $290.00 anyway. Had to go to other hotel. Tried for 2 months to get refund. WAS NEVER REFUNDED.

Booked rooms in a hotel which I thought was a good chain in small town Kentucky. Ended up finding drugs in multiple rooms. Attempted refund with BBB but headquarters for Booking is out of the country. Ended up booking directly with a reputable chain paying twice. Would never do business with 3rd party booking ever again. Once you pay you will not recover your money if there are problems.

I put my property on Booking.com with ID#**. It took them ages, like 3-4 months, just to list it. And then, when I finally checked, they hadn't even technically listed it because they had to verify it first. So, I start talking to their online support, and let me tell you, they're absolutely useless. All they keep saying is, 'The team is working on it.' That's it. Fast forward to February 2024, and I've been asking them non-stop to verify my property because it's seriously hurting my business. But all I get is the same damn message over and over again. Then, after 15 days of this nonsense, I lose my temper and give them a piece of my mind. And you know what they do? They threaten to terminate my account if I dare to speak up again. What a joke!

I booked a flight with Booking.com and my flight was cancelled by the airline who then informed me I have to get my flight rescheduled or rerouted with booking.com. The two companies have been bouncing me back and forth and no one has taken responsibility. While everyone has been polite. No one has actually gotten my ticket rerouted.

Horrible experience renting a car! I will never go through Booking.com again! Hidden fees and then charged for cancellation of my car reservation even though it stated on email "Cancel anytime". Not to mention that booking.com used a third party car rental that wanted to charge me more for their insurance even though I purchased insurance through Booking.com.

I had three long-term stays cancelled on me within days of arriving, when we finally found one they said they would pay the difference as it was a much higher price given the short notice. After 8 months it is still in "investigation" and I have yet to receive my money. What they are investigating, I still don't know as that question will not be answered. When I call the reps are rude, they do not allow you to speak to a manager and then say there is no way to communicate with the investigation team. I was literally told "don't call us, we will call you". I have in writing from them that the amount was approved and yet they will not pay. This is roughly 4k and it is unacceptable. I want to sue, not just for the money but for the stress, the lawyers, the interest and so on. This is a multi billion dollar company and they scam you. Stay away. If I could give zero stars here, I would.

I rented a hotel on the recommendation on February 1. I stayed five days. Paid for five days in. On Wednesday morning at 8 o’clock in the morning the loud angry hyena of a man after hounding me for money all week kicks me out, shut the electricity off in the room and kicks me out walking. Wasn’t supposed to be out till Friday at 2 o’clock. At 8 o’clock in the morning on Wednesday he kicks me out with no refund.

Doing a small recap about what happened, just a couple of seconds of doing my flight booking I called and requested Jaideep (vendor: GOTOGATE) to cancel this one to process a different one with the flight I realized was better for my wife and son, he told me to wait until confirmation, but after that according to fare conditions will not allow me to do exchanges, anyways he promised me that after confirmation he will cancel it due to 24 hrs window, he hung up on me and send me an email that the communication drops and that they tried to contact me again, which never happened, but I replied the email, and still no response.

I'm very frustrated with Booking.com. I booked a flight/hotel/car and need to contact them about something. In order to contact them it says you need to supply the booking number and PIN that was sent on the confirmation email. There is nothing on my confirmation email! Tried emailing, reply was: Sorry, without the booking number and PIN no one is able to assist you. Tried phoning, AI says: In order to connect you with an agent you must provide the booking number and PIN sent via your email confirmation.

I booked a flight in order to get my mother-in-law out west to say goodbye to her daughter (my wife) who was dying of cancer. Three canceled flights later (by the airline) and we gave up on her making it in time and canceled the flight for a refund. Now I need the ticket money to pay for a funeral and Booking.com and the airline are bouncing me back and forth between them and I'm still out of pocket $809.91.

I will never use Booking again. Canceled my flight and requested a refund. Provided proof that the airline refunded the purchase to Booking but they said they would have to do an investigation. 3 months and several attempts later I still have not been refunded and every customer service rep I speak with is rude (talking over me) and will never let you speak with a manager. Stay away!!

I recently purchased two tickets to LAX from Toronto, with the additional fee for the flex ticket option. On the web page it said you can change your ticket up to 24 hrs. Before, with no fees other than the difference in fares plus tax. The cost of this flex ticket feature was about 124.00 CDN. My base fare was about 280 per person for the ticket plus fees and taxes.

We booked a hotel in Italy that had false pictures on Booking.com. And bed bugs. There was even a guy in our room they refused to move. So we ended up leaving a few hours after we arrived. Asked for our money back and the hotel owner refused. We have been trying to get refunded since May 2023. Numerous hours on the phone and no resolution. We keep being told to call the property, which we have, and they won’t respond. Booking.com supposedly called the property and they didn’t respond to them either and booking.com could care less. Even emailed Glenn Fogel, their CEO, and guess what? No response either. Don’t use this service they could care less about the customer! Working with local TV station to air experience if anyone wants to join in.

I accidently booked a flight after their app changed by dates. I paid extra for the ability to change the flight and called less than 1/2 hour after booking to cancel or change flights. Was NOT able to cancel of change after calling. "Customer Support will get back to you within the next 24-48 hours." Have not had ANY contact from the company and have called 5 times now trying to change the flight and not able to make changes. They "false advertised" the ability to change flights after charging me a fee. They have broken their own policy of refunding for mistakes made as long as they are contacted within 24 hours. And deceptive tactics of passing off to "Customer Support" and then never being contacting to make any change or refund. This should be prosecuted.

Do not use Booking.com. First their business entity has moved to the Netherlands where you can not get any recourse when they mishandle your booking. I was approved by the hotel I booked a reservation from. I received an email. I spoke to the hotel personally and they shared with me that they personally told booking.com that the refund was approved and they tell me this lie about needing written confirmation from the hotel. The hotel stated that this was not true. It has been since October and they will not provide my refund. Now that they no longer have offices in the US, there is no recourse for any type of disputes. Do not use booking.com.

Trying to book a hotel reservation and just prior to authorizing the price was $900 more than was quoted and they were charging my card instead of just reserving the hotel (Santa Monica Comfort Inn), so I got off the site and intended to call them. Then got a text my card had been charged anyway! I immediately called and they refunded $800 of the $3100 they charged my card! They said they would contact the partner hotel to have the cancellation fee “waived”, mind you I did not authorize this, did not realize I was prepaying instead of reserving and this call is about 15 minutes after this nightmare began! Later was notified the hotel refused to refund my money! Have NEVER experienced anything like this.

If you make a reservation with Booking.com for a ride to an AIRPORT, you will be sorry. Their system makes sure that you will NOT be able to identify the driver’s car, and the driver will not be able to identify your characteristics as a passenger. I went back and forth with 5 emails and discovered this. If I had known this, I would never have made the reservation. I ended up with a pounding headache on my way to the airport.

Below is emails of my dissatisfaction. I was double-charged and neither company will take action in the refund process, even after all the investigation of the documents requested that I had provided. Don't do business with either PRICELINE or BOOKING or any other associated sister company. As I had mentioned to the customer rep, yesterday after being on call for OVER 2hours just yesterday's time in trying to get the issue resolved. Both BOOKING and PRICELINE have bounced me back and forth with their own given EXCUSES. I am HIGHLY DISPLEASED with the resolution of and customer care I have received. I will NO LONGER be doing business with either company or any companies associated for as being the customer I should be serviced better than 2 months of MY EFFORTS and still.

If I could only give them stars in negative. Don't ever book from this website. No refunds, abrupt cancellations and 4th party customer service. It's a big scam. Never purchase from here. They say the flight ticket is non refundable but the airlines has already issued a refund to the company. How is that possible? If you are desperate to book from this website, I would suggest don't do it. It's better not to go with this company than paying extra and booking through Expedia. I would never recommend anyone to go through them. there is a reason why this company has 1.1 star here. If you still feel that those are not genuine reviews, see for yourself.

This lack of communication not only disrupted our family's Christmas plans and caused disappointment and inconvenience but also resulted in financial losses, as we had purchased non-refundable show tickets and made hotel reservations. Since then, we have reached out to them many many times but they didn't refund the money they got from us in November! The customer service is horrible.

DO NOT book packages through Booking.com, they are not even processed through them but with Priceline. Contacted them about a package I purchased and they had no clue, I had to figure it out myself and realize they use Priceline.

I book with Booking.com. I left a day early. They charge me a fee for canceling a day early but I spoke to someone from booking.com and he said I was supposed to be getting 124 dollars back, well it been a month. I called back. No one knows what I’m talking about, it really sad how these companies can just take your money like that. I will not be using booking.com ever again. It’s my right to cancel a day early if I want to and if you took my money off my card you supposed to give me my money back for a day I didn’t stay… Sad.

The flight I booked through Booking.com was oddly not the flight that was confirmed. Luckily, I purchased the flexible ticket option (coincidence that I would have to change it right away due to a mistake??) Well, I have been trying for over one month to change my flight time for trip that is now just a week away. I am supposed to have up to 24 hours of the flight to do so.

Horrible, rude and they promise and just tell you what you wanna hear to get you off the phone. By far in my years of living This is the worse customer service I ever received. I do not recommend NOBODY USE BOOKING.COM.

I used this agency to book a vacation in Florida. And then due to a death in the family tried to cancel and they refused to give me a refund or change the date. A couple thousand dollars I will never get back!

BEWARE - Purchasing air tickets from Booking.com is VERY RISKY, especially for international travel. Good luck getting a refund, even if it is for legitimate reasons and the airline has already issued a refund to Booking.com. Unlike some travel platforms (e.g. Kayak), Booking.com doesn't inform the user that the ticket is purchased from a third-party travel agency called GoToGate.com (GTG). This becomes a problem if the itinerary needs to be changed. In our case, the airline canceled one segment of a multi-stop itinerary. To modify your reservation, the airline requires you to work with the company that booked your flights. This is where Booking.com fails and disappears.

About a week ago today, I made reservations for 2 nights requesting I could check in early. I called the customer service they gave me the okay this particular hotel has early check-in. So I make the reservation on Wednesday afternoon for Thursday-Friday night. When I get to the hotel Thursday morning they told me they never received my reservation (despite showing proof of payment). And they don’t have an early check-in policy so I had to pay Wednesday night even tho I arrived at the hotel Thursday morning. So already I’ve paid for 3 nights, 2 through your app, 1 in person directly with front desk and I haven’t even received my room key.

These people here are all scammers and customer service doesn’t care! They make you pay first and after they will email you with the specifics of the rental and if you don’t agree they will charge you the full booking even if the description is not what was told on the page for booking. It happened to me with Milosou Airbnb in Miami rental, she states (Bonny) that is a 4 mix bedroom (4 bunk beds) only a shared bathroom because is a 2 bedroom apartment and after booking I get an email that specified that each bed was rented separately in that same room.

I had my vacation booked since November 17 for car rental through Booking.com and paired $462 to pick up my car in Miami Florida company card NU car rental and when I arrived to Airport find out this company it’s smal and have no office inside Miami airport and I got Uber and went to their rental office and they have told me, "Your car been rent it out. We could give you Dodge Caravan instead," and I should pay $2345. That’s mean triple price

Hi, I would rate 1 star because there is no a -1 star, this is the worse company and the worse experience I’ve ever had, I would not write a review ever if is not really bad, they just took 440 dollars from my account for a booking that was never made to the end: never gave me a confirmation and that transaction went thru 4 times; and now they are simply not gonna give me my Money back because apparently had technical issues and no transaction shows on their system, funny fact my bank account reflects everything and some of the agents are asking me for a screenshot and some other tells me the screenshot doesn’t work, I’ve sent both pdf and screenshot and every time a different person asked me for something different, I have no words with this ppl.

Tried to book a hotel in Amsterdam for December 7 because my connecting flight was cancelled. Got to the hotel and they said they were overbooked. Now Booking.com is trying to charge me for a reservation for December 17 which I never made.

I booked one really scary place in Hostivice near Prague, Czech Republic. It had 8.4 reviews on Booking.com so I assumed it is all good! I guess I was wrong. I called Booking.com customer service, shared my concern with both representative and booking.com supervisor, even supervisor ignored my concerns and made me stay at this place - refused to help me find different place after me expressing safety concerns! I arrived at hotel at 730pm, pitch dark, can't see anything and no cell service to call anyone. Gate to the property closed, locked, no lights around. Place itself is so isolated from anything around that I felt if I sleep in there overnight, I won't wake up alive. It looked like abandoned warehouse, not hotel!

I called to cancel my reservation 2 weeks before our first flight. 2 days before our departure I got emails from the airline to confirm the flight. Then a week later I got emails to confirm our return flight? When I called a 3rd time to ask to cancel the reservation, the guy said he couldn't help me, and I needed to call the airline myself??? Why would I use a company to book a flight, only to have to call the airline myself? And why after 3 attempts to cancel my reservation wasn't it canceled?? HORRIBLE CUSTOMER SERVICE!!! NEVER AGAIN.

I booked a car rental online for a trip to Iceland. When I arrived there wasn't a car available for me. I called the company 3 times and was disconnected two times after 40 minutes on the phone. The customer service personnel could not find me a car. The third time I asked to have my money reimbursed and he said to go through customer service. I was stuck in the airport without a vehicle for hours. They still haven't reimbursed me my money. So I paid for a car that wasn't even available!! Horrible company.

I booked a motel with Booking.com. Room was falling apart. Was there not even half hour. My husband just had surgery. We asked for our money back and drove home. Both got very ill. Kept getting pushed..

Booking.com is the worse experience I had. I had scheduled a flight for my family (4). Last minute they said flight was canceled. So I ask for the refund. That was 2 years ago. I'm still waiting for that money. They blame Avianca for no refund. I made the transaction with Booking.com. They should be responsible for it. I gave them the benefit of the doubt, wait all this time, called so many times. I just think I lost almost 2000 dollars. It's no fear they do that to customers.

Ebhaya - need to be fired, don’t know customer service, was very rude and hung up. Aditya D - rude, need to be fired. They are a SCAM. You will have the correct info but they change it as if it’s your fault. I know this because it’s happened like 3 times. The website will refresh while making your payment and change the flights. Lucky I learned my lesson with them and always get insurance on my ticket! Still no one has contacted me, emailed me or nothing about my refund! Nothing but the wrong flight and poor customer service.

I notified them about a huge price drop in October. They asked for proof, I sent the same day. After 2 weeks of not hearing back from them, I called again. Sent proof again and was told it would be expedited by a manager. It is now January and I have still not heard back from them.

I made reservations through Booking.com. After our stay, I contacted the property as well as Booking.com with the issues at the hotel about no water overnight and the next day. The hotel refunded me 1 nights stay. And I patiently waited for that refund to be in Booking.com's accounts before they could refund my account for the one night. However, Booking.com insists I never showed for the reservation, and therefore I owe money. They've listed the reservation as a no-show/canceled. I keep getting email after email stating I owe for the no-show. I've repeatedly emailed Booking.com with this issue.

Booked a hotel through their website that defrauded me. Booking is taking no responsibility for it and says they cannot issue a full refund unless the hotel accepts to do so (They are scamming me. Why would they accept to refund me??). Booking.com said they have no insurance for these situations and it is my risk to book through them. They had the nerve to even tell me to stop calling it fraud and it’s just a misunderstanding. Horrible business. I’m out 800$ now having to book a hotel last minute. Booking.com does not care about the wellbeing or safety of their clients. They will allow you to book fraudulent places, in this case one I was violently threatened at. They don’t care. They just want your money.

I am a host of an airbnb and utilize Booking.com to advertize if several other platforms. The system benefits by doing this is great, but their support staff is the worst. They simply do not care. To summarize, I have a potential guest that is trying to book a stay at my property, but when I try to respond to them through the Booking.com extranet for hosts, I get an error message that I cannot communicate with the potential guest. The system tells me that I have 24 hours to respond, or it will just cancel the request. The support person I was able to speak to before being disconnected before the issue has been resolved said that she reported it to their IT department, but that is all she could do. I have no way of contacting these people and I don't want to come across as unprofessional to them by not being able to respond. This is frustrating.

Don't use "Booking.com". Please. Customer service is really poor. I paid extra to change my reservation, but when I tried to change it, I had to pay an additional amount that was different from the price I searched for. I don't know "why".

Canceled a reservation 36 hours prior to my stay and Booking.com refused to return my money. Called their customer service multiple times and kept being told they would have someone call me back but they never did. I will never use them again.

They lead me on for days as if they were gone fight to get my money back from a hotel I refused to stay at after getting there and seeing the unsafe conditions. They got me for over $400 and Booking.Com say it’s nothing they can do after waiting patiently for a week for a resolution! I been using them for years and I get one bad experience and they drop you like a hot potato! Don’t use them unless you are absolutely sure of the location 'cause all your money will be gone. It’s like they work together with the hotels to scam us!!!! Not AGAIN!!!

I paid for a reservation with Booking where everything was included at the Ocean Sands Beach Inn hotel in St. Augustine, Florida, and when I arrived to check in, they charged me double what I had already paid and if you want to cancel they want to charge you half of the reservation, be very careful, do not use Booking, it is a theft and the person who answers throws the phone at you, they do not have customer service, they are people without culture and they only want to steal you, there are more people with the same problem. I'm going to seek legal advice.

My first issue I experienced; We were traveling to Arizona from Washington for vacation. I booked a hotel in Medford Oregon through Booking.com. After driving 7 hours and over snowy and icy passes, we were looking forward to getting into a warm room and bed. I went into the lobby to check in with my reservation number and there was no reservation that booking.com sent to the hotel (something the staff said was an issue with this site). The hotel was fully booked, every hotel in the area was full due to the pass being closed, so we were now stuck with nowhere to stay but in our car. I attempted to contact customer service, with absolutely no results... I couldn't even get a hold of someone.

Booking.com is really a pathetic version of a travel booking company. Booking.com is only really interested in getting paid and not helping you if there is a problem. Once they are paid, you can forget about ever getting any back back even if it’s booking.com problem. We booked a place in London and the people contacted us 4 days before Christmas to tell us our apartment was damaged by previous renters and could not be fixed before we arrived. So booking.com left it up to the other organization called Flex Living, to find us another place.

I bought two fully refundable tickets for a funeral. My daughter ended up getting the flu. We canceled the ticket with both the airline and with the airline. The airline was quick and said they were processing the refund right away. They sent an e-mail saying the refund was sent to Booking.com and I would receive it on my payment method in about 2 weeks.

Booking.com stole $400 when the organization would not reverse a credit card payment for a hotel reservation that could not be accommodated & block my emails from reaching their management & board of directors when I attempted to complain further. No one should be loyal to an organization like Booking.com. They should not have the 1 star either.

My professional experience with Booking.Com has been exhausting, frustrating and disappointing. The particular hotel chain that I work for accommodates third party bookings without hindrance and few errors. We are a 5 Star named brand property; however, collaborating with booking.com to retrieve funds from their virtual credit card has been anything but successful. Booking.com is affiliated with Priceline who reports not being able to assist with any of Booking.com's reservations. I have been communicating with Priceline for three days. They have transferred me to Booking.com without delay on 1/2, 1/3 and 1/4. Once I disclosed the nature of my call today 1/5, (to collect payment from a virtual card) Priceline denounced any ability to assist and told me that it is against policy to transfer calls to Booking.com. I spoke to my AGM. Booking.com is not a reliable third party online travel agency.

I thought that by going through a service like this I would have protection against vendors who would defraud me. I thought that was the point, that these properties are vetted. They are NOT. The listing for my property was not accurate to the point of being fraudulent. Booking.com makes you pay before you actually see the property to verify if it is as described in the listing. When it's not, there is no way to leave or cancel mid-stay. I ended up having to pay for two hotels after leaving mine, and Booking.com said it was up to the first hotel to decide whether to refund me or not. Don't do this. There's no point to them, except to jack up the price. They offer you no service, no protection, nothing. Never again. I will only every book directly with hotels in future. On top of that, my credit card company also denied me a chargeback on that basis that I had received "a" service, even if it wasn't the service I pay for. Just don't booking through them at all.

I booked a hotel only to discover that when I arrived at the hotel, they had botched the reservation in nearly every way imaginable. I made the reservation online and entered the information myself yet somehow they managed to not only flip my first and last name, but also botch the reservation dates. They also added a completely incorrect phone number and other details. Then I got a welcome email a solid day into my stay. I had left my laptop in my hotel room only to find out I had been checked out by the system. Thankfully, housekeeping didn't go into the room. Booking.com's sheer buffoonery is so well known, they have a system for making sure people in my situation are able to recover their room stay and not have the rooms cleaned out prematurely.

Booking.com needs to be closed down. They only rip people off. I drove 3 hours with a confirmed reservation to be told they had over booked. They said it was still non refund. The motel said that Booking.com did that all the time to make money off of people.

I accidentally booked a wrong date for a trip I had coming up and I called right away to change my date. They wouldn't allow me to that they then proceeded to charge my card the full amount when I called to try to get this resolved, they kept giving me the runaround and wanted me to call the hotel myself, which I had no problem doing. However, after days of being already charged a full amount on my card, I called Booking.com to speak to a supervisor where I was advised that they were not allowed to transfer me to a supervisor, and it didn't matter what I said. So I got charged for room I did not even stay in. Booking.com did not want to do anything to help, their customer service is horrible. They do nothing to your situation. If I could give them a zero stars I would. Booking.com is an awful service. Please do not use them.

When I found out I couldn't enter the country, I called hotel immediately. They acknowledged but stated that only Booking.com could issue a refund. I emailed Booking.com and left them a message. They responded to me 2 weeks later and acted surprised that I never showed up to the hotel, and said this was a "no show", as I didn't cancel. I referred to my email explaining what had happened and they still acted confused. Basically they never answered any questions and asked if I wanted to make another booking. Seemed like I was talking to a bot, and not a real person on the phone and in email. I was out 2000.00. Useless customer service.

Let's put it this way. I should've read the reviews before I use the app. My fault. But, booked for 1 day and I wanted to change for the day after plus 2 more days. Calling in good faith to the hotel. They simply answered 'no refund or change at this time' and hung up the phone. Tried to write a review about that and the scammers at Booking.com said my review wasn't a stay review. Of course. Deleting this app now.

If you experience issues, they mislead you into thinking that they care and that they'll make it right. Then they screw you over. In my case, they said that they would help reimburse the extra cost for a sketchy hotel that ripped me off (the hotel was locked during business hours and I didn't even stay there since they didn't answer their phone). Booking didn't reimburse me for this, because "the hotel didn't get back to us within our timeframe." So Booking screwed me over and will likely screw you over too. Do not give them your business!!

I booked a room in Hawaii and got the booking app and it just really messed my phone up and could not get my confirmation number again. This is a DOG-** COMPANY. DON'T USE IT. Unless you love anxiety or heart attacks. Worst web site and application I ever used so far. Really pissed me off. Enjoy feeling lame using this company for any reason.

They will book even when you only request pricing. They state they return calls on questions and chat but they do not. Booking app is not reliable. DON'T TRUST THIS APP or website. They are a scam and cannot be trusted except to take your money.

If you use this site for booking a reservation, You'd better hope that you don't need to make any changes, or have any problems with your reservation. They only want your money. First of all, notice that they don't provide a phone number for help. That is the only red flag you need to make an intelligent decision.

We booked a family trip to Sugar Mountain NC for skiing for our family. We booked through Booking.com, paid in full, then 1 day prior found out it was double booked & at that point no other options available.

Booking.com stole $1200 from me and stuck me and my child out on the streets. My fight was canceled last minute and I called as soon as I heard. I told them I couldn't get there until the 19th instead if the 18th because my flight was canceled. Arrived on the 19th to find out my hote reservation was canceled. They wouldn't give me a new reservation, they wouldn't let me stay there or anywhere else. And they are refusing to give me my $1200 back. Scammers and thieves.

They cancelled our booking the day before our trip to Quebec City. We scrambled to find another place to stay and they wouldn't immediately refund our $920. They said 7-12 days processing time!! We had to file a dispute with our bank to get the funds available for our trip. Unbelievable....we will never use them again. Stick with Orbitz/Expedia and Airbnb. They've never screwed us like this.

I made a reservation for a hotel in NC. I never received the confirmation email with the pin. I had to modify the reservation this week. I was told I need the pin. 5 times I asked for a reservation resend and never got it. I called and was told I needed a pin to talk to them. I don't have the pin because I never got the resend. I emailed them for the pin, they said to call for the pin, but you need to have the pin to call!!! This has been going on for 2 days!!!! AAARRRGGG!!! THESE PEOPLE ARE 1 STEP UP FROM SCAM ARTISTS!! USE SOMEONE ELSE!!

Please be aware of booking.com packages booked through Priceline. To summarize a painful month getting nowhere with booking.com. I booked a package holiday to the Hilton Cancun for 2 adults and 1 child (16) in a queen with 2 beds. Price confirmation issued for 3 people including flights and room. Arrived at hotel and was told children above 12 need to pay extra. Priceline said it was the hotel's policy so I need to pay extra $1000, despite my confirmation being for package for 3 people and package booked with Priceline, not the hotel. I managed to get that reduced to $500 to make sure we had a room and after getting nowhere with priceline who at least talked to me, I tried booking.com to help since Priceline was their organisation for package holidays. To date, I have sent email after email, tried numerous telephone numbers all of which are automated and require a booking.com reference and pin, which priceline say they do not have.

My hotel reservation was unexpectedly canceled just days before my scheduled trip. This unforeseen event resulted in considerable inconvenience, forcing me to secure a last-minute booking at a higher cost, necessitating a modification of my travel plans due to elevated prices. Moreover, upon checking out from my alternative reservation, I was surprised to be levied with additional fees totaling $87.15 USD. Despite my request for clarification, the hotel declined any refund for these extra charges, directing me to contact the third party through which I made the reservation with "Booking.com". In my efforts to resolve this matter, I promptly reached out to Booking.com a few times, requesting their intervention to address the issue with the hotel and facilitate a refund. Nothing happened since Oct 2023. My family and I will not be using Booking.com again.

My wife had made successful hotel reservations through Booking.com. However, after this was completed, her credit card information was stolen and someone else had tried to book a reservation using her card through Booking.com. Our bank helped her take care of that part of it and cancelled my wife's card. The new problem is when she called Booking.com back to change her credit card information, the agent said that there is no way that they can do that. The only solution to the problem is to cancel reservation and reserve again at whatever rate is given to you.

This company is horrible to do business with. We booked an apartment in Paris which Booking.com recommended after the first apartment we booked through booking.com would not let us in. When we arrived it had bugs in the kitchen, tv did not work, most outlets did not work, could not access the apartment from a cab, horrible smoke smell, and other issues. Had to be let off 4 blocks away and walk with all of our luggage since the apartment was 4 blocks away. Could not cancel this since booking.com said we needed 24 hours before to cancel this reservation. Well, that was impossible since they recommended this apartment after the first apartment we booked would not let us use the apartment. Hours later, we went to this 2nd recommended apartment which was a horrible experience because of the issues already mentioned. We would never use booking.com again.

We just had a very bad experience with your customer service. They are very rude and hang up the phone. Two different agents. Same result. Please advise. We are loyal repeated customer. What is going on?

Unexpected family issues caused us to cancel our prepaid reservation. I contacted customer service when the records stated I would not be refunded. Rose came on line and said we can contact property owner but most likely wouldn't receive refund. She refused to help. I hung up to contact the owner. This rep called me back and continued to harass me about the policy. I disconnected the call. She called me a 3rd time.. BTW the call center is in Singapore. When I answered with " your call is being recorded " She hung up. The 4th time she called I answered the same way. She stayed online silent until I read her the information from caller ID.

Long story short, I am still waiting on a refund that I initiated a request for approximately in late August, or mid-September. (It is now December) I had two refund requests. (Two different airlines) I have received a refund from one airline, but not the other. The second airline processed the refund request on Sept 18th, but Booking.com/Go to Gate (partner company) claim they have not received it. I have made several attempts trying to resolve this. In my most current contact with them (Dec 12, 2023) I had the second airline's representative on the phone with me to directly give them the info needed to rectify the situation, since Booking.com said they were waiting to hear from the airline.

I was showing my girlfriend some hotels and she accidentally booked the wrong hotel. I searched the internet for about 10 minutes trying to find an actual phone number. When I got through, I had to enter a long booking number and a 4-digit pin. Their automated machine made me enter 2-4 times each time I called. And you have to provide the information again verbally to the agent. Very irritating!!! After 4 hours and 4 calls, this company was unable to refund or provide a credit. Horrible experience. I'm not surprised that they have so many 1 star reviews. Go to Priceline of another competitor. I will never use this company again.

I rented a car from Fox Rental for a recent trip to Austin, TX. Got to the counter (late on Friday) and they would not rent a car because Booking.com has my name as Sue ** and my license is Susan. Had to walk over and rent from Avis. Didn't get a car and when I when I called Fox because that is what my booking.com reservation said to do, they indicated I needed to call Rentalcars.com but that they were only open 8-5 PST M-F. When I called they said that wasn't accurate and since it was more than 24 hours past the start of the rental, I was out of luck. Took my money. Gave me no car. Would not even work with me. I consider that theft when no service was rendered. Don't use booking.com or Fox Rent a Car unless you want your money stolen.

Longfellow story short. Made reservation back in June for our travel to Hawaii. Flight to Hawaii was cancel. We got refunded on that part. Flight returning from Hawaii no refund as of yet and it's been over 3 months now. Every call to customer service is a respond from rep. "Please be patient. We are working on your refund". The last call to customer service is all line are busy and up to 2 hour wait time. Now I see a 95 percent rated 1 star reviews. Where is the help with these type of shady companies. Next step is media starting tonight.

I recently had a disappointing experience with Booking.com, specifically regarding their 'price match' guarantee. After booking a hotel, I received an email from Booking.com offering a lower rate for the same booking. When I contacted their customer service to avail of the price match, they instructed me to provide a screenshot of the rate, which I had in the form of an email from Booking.com itself. However, the hotel informed me that the information provided by Booking.com was incorrect. Following Booking.com's instructions, I submitted a claim with all the necessary documentation.

I planned a vacation but did not plan to get Corona right before my vacation. Spoke with a guy who said he was Martin and he told me that policy says I will be billed 3 days out of 5 if I didn't show up. I told him that's not right. He said either show up or pay the penalty. I reminded him I have Corona and I would be giving it to whoever I come in contact with and he said this is the policy. So I guess policy is Martin doesn't care or Booking.com doesn't care. You are sick show up. You are contagious show up or pay dearly for nothing. Greed is the mother of all.

Booking.com purposefully committed fraud by placing hotel reservations against my credit card. When the charges appeared on the card, I notified (with great difficulty) the customer service department at booking.com and received assurances that the charges would be reversed. Instead, they persisted in posting illegitimate charges until I cancelled the credit card.

Got a cancelation of my booking after a few weeks from the reservation. Spent hours over the phone with Booking.com, and got false and misleading statements. The refund I got was lower than the amount paid.

I have used Booking.com several times with no issues. Months ago, I booked a room in Playa del Carmen and put my card down to hold the reservation but mentioned that I would pay at the property. I looked into the booking the night before we left for Mexico, and at some point they canceled the reservation because of an issue with the card. I didn't get an email about it. I'm just lucky I decided to look into it. We've had issues with using that card in the past so I didn't think much of it. That hotel was now sold out. We used a different card, booked a new room and ground transportation and thought that was that. We got to Mexico, and there was a car waiting for us at the airport as expected, and the hotel room at the new hotel was really nice. In fact, it was literally right next door to the original hotel so our plans didn't have to change much at all. Dec 2nd, I had a new charge for $1125.95 on my new credit card that said "flights at booking.com".

I had a car reservation to pick up in Guadalajara Jal. Mexico, when I arrived there they tried to charge me for everything again, something that really pissed me off was when the attendant told me that the insurance I have bought already with Booking is not valid in Mexico, and she said that they are aware of that, when I was making the reservation it doesn’t let me continue if I don’t choose that insurance coverage, I paid for and in Mexico they said that doesn’t covers anything, is like I paid over 200 for nothing! I cancelled the car reservation in Mexico, this was in October 27th, until this day Booking still not taking responsibility of their scam. PLEASE STAY AWAY FROM THIS COMPANY, nobody reaches out to you, only emails every 2 weeks without any resolution. So dissatisfied, disappointed and mad.

I recently had an extremely disappointing experience with Booking.com, which I feel compelled to share. The situation revolved around a simple booking error that unfortunately spiraled into a series of frustrating encounters with their customer service. From the outset, the communication between Booking.com and the hotel was abysmally handled. Despite the hotel's willingness to accommodate changes, Booking.com persistently claimed they couldn't reach the hotel staff — a claim that directly contradicted my own seamless interactions with the hotel.

I booked accommodations and flight to Hyatt Ziva in Rose Hall Montego Bay. Before I booked I emailed booking.com to find out if the prices are quoted in US, the response was, "Yes as long as you change to your country before starting the search." I changed the search and I received a price of $3326.74 from Nov 26 -Dec 1/23. Only to my surprise, I was charged $3483.53, plus $615.57x2=$1231.14 plus $4.96 for Priceline vacation packages. This trip cost me over $4700 which was way too much.

Made a hotel reservation through Booking.com. Got to the hotel and they said they had no reservation for me. I asked if I could show them my confirmation number from Booking.com and they said, "No it won't help." That there was a glitch in the system and could not honor it. They said they had a room I could have for a much higher rate. I declined and left. Booking.com said they called the hotel and was told they gave my room to someone else. I said, "That's not what I was told" and was offered a room at a much higher price. Both their stories were completely different. I never had this problem with Priceline and will never use Booking.com again.

Cruise trip that we were taking in 2024 was altered by our cruise line due to the Gaza war. This change caused us to need to cancel plane tickets we had reserved for a Greek island, because the new itinerary was now going there. XCover the partner on trip insurance for Booking.com, with all the evidence needed to approve, declined to offer us the funds for our tickets and did so in a very short period of time. This experience has now lead me to sour on Booking.com and I will never use them again. The insurance provider is now going to be a topic of discussion in my house and around the block whenever I get the opportunity.

I booked my tickets 3 months ago before flying, the policy said I could cancel. They kept on lying and saying I could not. They just changed the status to non-refundable on my ticket l. I regret using Booking.com, if I read the reviews I would would not have used it.

I booked a hotel room in Toronto through Booking.com and their system screwed up the date - reserving the room one week early. When I spotted the mistake I contacted them. They did NOTHING. Put my payment for $161 through for a room I did not/could not use. Non-existent customer service with an online system that is impossible to negotiate. Never again. Booking.com sucks.

Booked a hotel room. When we got to the room it smelled weird like old smoke. It had water running that could not turn off. Wife wanted to leave so I told the manager she said no problem. Just make sure we notify the 3rd party meaning Booking.com. We did but got no response. Went through credit card and booking.com refused reimbursement. I will never do business with them again.

Updated on 10/04/2025: I received an email that Booking.com had received confirmation from the hotel that I had indeed called and canceled. I would receive my $159 back in a few days. After a week I still had not received my refund. I called my credit card company and request they not pay the $159 because Booking.com was going to refund it after all. Finally 30 days later I had my extortion fee returned. The hotels that I book with directly now have better rates and cancellation policies than Booking.com. They even say they can always get me better rates than the booking companies online. Take a few extra minutes and call the hotel and find out for yourself.

I reserved a room at a hotel in Thailand and went through Booking.com. Two days later, I found the same hotel and room for a lower price on Agoda.com. I called CS, and the lady said everything had to match exactly- OK, no problem, I get it. After 10 minutes of checking, she came back and said it looked good, and I qualified for the price match. I was on the Agoda site with her, and about four to five rooms were left. She said to wait for 24 hours, and her manager would contact me to confirm that I requested a price match (that's kind of weird, but ok).

I am hosted a property Canada on Booking.com. I have 7-8 reservations. I should have received a payment for over $12000. Guests stayed at the property, left the property. It is close to 2 months. I have not received a single dollar. But Booking.com has sent an invoice of over $1100. I was on the call for continuously for more than 6 hours. Each time a new person answers the call. After answering the call either he says he will be, never calls back or while talking he/she will disconnect the call. There are other hosting platform like Airbnb, VRBO. I would go to booking.com, as I have not received the money worth over $12,000.

We booked our hotel and car rental through Booking.com and paid upfront for all of it. When we arrived after two bus rides at Fox Rent A Car at 10:30 pm, in a poor area of Las Vegas, in the dark, we were forced to sign a document for an extra charge for damage to the car before they would let us take it. Obviously we did not damage the car, as we hadn't even seen it. We had proof of our car rental insurance, but the woman insisted we don't get the car unless we sign and pay this extra fee. The fee amounted to the entire car rental amount, even though it was supposed to be included in what we had paid ahead to Booking.com for both the hotel and car rental.

Booking.com has a bad cancellation policy. It is a scam and promises you can cancell by using their website online. No matter when you cancel or how you cancel there are other procedures that have to be followed. I will come back to let you know if I ever get a refund. It appears that they will probably not. They also say their price is cheap for hotels but charge a VAT fee which then brings the price back to the price the actual hotel would charge. I cancelled a hotel and went directly to the hotel and got it much cheaper than booking.com

Do not fly through Booking.com period. If you want to fly, do so directly from the airlines. At the end you will be saving yourself a big headache. The customer service are basically human who are outsourced by cheap labor from different countries who are just doing their job but are zero help with zero customer service skills, they just read prompts that the company who they work for puts out there. They will lie to you about refunds and cancelation. Do not waste your time. Just cancel your booking. If you are not able to have them figure out the issue and get your refund and dispute the rest through your bank.

I booked a rental property 1 month in advance only to be told the day before I was supposed to check in that my reservation was being cancelled due to over booking! What? Booking.com did not help me find an alternate or even seem to care that they put me in this situation. Not to mention I won’t even get my refund for another 14 days! Do not book with Booking.com. They are unreliable and don’t stand by their reservations!

This really upset me, not only not getting my refund, but also the fact of calling more than 4 times but giving big different solutions. As a customer I would expect to receive a fair and firm answer from a reputed company like Booking.com. Who would dare to make a reservation after this? If you cancel within 5 minutes of booking, you will have to pay $70 or even more. If there is such an overbearing clause, please clarify the policy on the free cancellation clause, in order not to cause any dispute. Booking.com customer service should not take customer's trust for granted and not take responsibility of truly solving the customer issues by playing different answers.

Do not book through Booking.com. We have called Booking.com 15 times since May after we cancelled our reservation. They are holding our funds until the hotel updates the contact information to Booking.com. This hotel has disconnected the phone and will not answer emails, no direct website. The original managers approved the reservation cancellation and never received funds from Booking.com. However, Booking.com will not release our funds until the hotel (Remember they have disconnected the phone number and cancelled the website) updates contact information in the Booking.com system.