Booking.com Reviews

We are vacation rental owners and tried several times to work with Booking.com. This organization is horrible! They keep commissions even if a guest cancels! I think that's stealing. Beware of working with this company.

I was lured in by the promise of "flexible airplane tickets" from Booking.com, paying a premium for the supposed convenience of easy changes. What a colossal disappointment! In reality, this "flexibility" was nothing more than a deceptive marketing ploy to squeeze extra cash out of unsuspecting customers. When I needed to change my flight, I encountered the same rigid restrictions and exorbitant fees as any regular ticket. It was as if the "flex" option didn't even exist. To add insult to injury, the airline itself didn't even acknowledge the flex status of my ticket, treating it no differently than a standard economical fare. Booking.com so-called flexible tickets are a complete sham, providing no real value or added convenience. Save your money and avoid this misleading offer. I learned my lesson the hard way, and I hope this review prevents others from falling for the same trap.

Negative stars for me! This Booking site is a scam. False advertisement!! I would never recommend to anyone. They will steal your money and don't expect any help from their call center. They will run you around in circles and hang up on you. I booked for OCMD at $85 per night and when they took the money from my account they charged me double the price.. Called 3 times and got told different stories by 3 different people and hung up on. The hotel the reservation was for even called Booking to let them know they accept cancelation and a full refund to be returned to me through email confirmation while they were on the phone with them. Booking said they would refund my money and still haven't. 4 weeks later nothing!!! Charged for a hotel I never even stayed at! Don't use this fraudulent Booking site.

I booked a hotel in New York from March 28th to April 1, 2024. I arrived and stayed 1 night and left the morning of March 29th. The hotel said they will only charge for the 1 night I stayed. It's been 5 months and I still haven't received my refund. I've emailed Booking.com Customer Service about 7 times and I've called 3 times. Every time I call, the customer service tells me it will be taken care of. One time they told me to call the hotel. I'm being pushed around and feel helpless like Booking.com has taken my money. I would like my refund. It's not fair that Booking.com should get away with this.

The properties I stayed at were nice and convenient, however, I had a problem with the owner canceling my booking while I was in flight and Booking.com sent me a message when I touched down. I made alternative booking for another place from the link they sent me and was told that the price difference will be refunded. The payment to the alternative accommodation was also paid to Booking.com and they refunded me the charge for the original accommodation. 2 1/2 months past and I am still trying to get my refund.

We have requested the commissioning invoices that Booking.com has charged us and they are non-communicative. Every time I've called I've been on hold for 25+ minutes. None of our emails have been answered.

I received a message from the hotel through Booking.com. I answered it as it seemed legit. I called the hotel and they stated it was a hack and this happens a lot on booking so I cancelled my credit card but kept reservation.

Be aware, no invoices available after payment (only after 30 days). Contact with BOoking.com is wishful thinking. When you found somebody they are promising everything but acting? No. So if everything goes well, it is a good company, but dealing with exceptions looks to be very difficult.

I will NEVER use Booking.com again!!! On July 3rd, 2024 my family and I rented a van and drove over 8 hours to a confirmed property only to be informed that the property is no longer managed by the same company. To say I am angry is a understatement. Upon calling your customer service dozens of times, I was placed on multiple holds and hung up on many times. Your agents wanted us to repay for homes that did not accommodate us. The entire process was frustrating. We had already paid previously for a stay that was cancelled as we waited at the property gate. The refund process was for 7 to 12 days so we were out of funds to pay for a new property. We were extremely tired and after speaking with several reps could not get a home. We had to drive back for another 8 hours. Very unacceptable. You all inconvenienced us and ruined our vacation.

I am shocked and disgusted with booking.com - we rented a home for a month, and it's a terrible experience. We actually ended up renting elsewhere to get out of that house. I've sent booking.Com countless messages/emails, with promise they would contact me within 24 hours. I've spent hours, and I mean hours on the phone with them, with promise a supervisor will contact me back, every time. It's been weeks, without annnnyyyyyy response. They are completely avoiding me. Meanwhile, we are having to double pay for a place to stay (via booking.Com, mind you). And, you'd think I'd learn my mistake, but no, I've been burned before by them. But, trust me, this is the last time I am giving them a cent of mine.

I used Bookng.com for a stay in Myrtle Beach. When we got to hotel they put us on the 3rd Floor, the elevator was out of service, we are in our late seventies so we couldn’t stay. They changed us a cancellation fee of $123 plus dollars. I have been trying for 3 weeks to get it back, all I get is a big runaround.

Please, don’t book through Booking.com. Customer service is horrible and apparently, you can’t ask for a supervisor to talk. They cancelled our 1 room out 3 we booked for our family vacation, apparently for no reason. What a joke????

Please don’t waste your money and time with this fake website. I lost 1000$, there is no return and no is no any phone number you can contact, it’s basically the scam. I regret it. Never next time. Hopefully, I can report to credit union.

I have been a regular customer of Booking.com for several years and had recently a few interactions that were very disappointing. I have realized that Booking.com is subcontracting some services to other companies and does not have visibility on what these subcontractors are doing.

They had me waiting for a refund over two weeks saying the airline hadn’t returned the money yet and it was a complete lie. The airline verified the money had been refunded since the same day. Don’t trust this company. They use your money and don’t do fair business.

BEWARE. I rented what I thought was a Chevy Spark fuel intake and got to the Dollar counter and it was an electric vehicle. Dollar Rental upgraded my car to a fuel $659 Camaro and canceled the $319 Chevy Spark under my reservation. Booking.com site tells you to contact Dollar to make changes also. Booking.com charged me for the $319 Chevy Spark I never got and Dollar charged me for the Camaro.

I stayed at a hotel, the hotel charged me, Booking charged me as well. The hotel Stated Booking is NOT to charge you. So I now have two charges for one stay. I spoke with the hotel manager to assure she didn’t get paid twice, she gave me a receipt with the correct charge. She received payment once, and so did Booking. I called customer service, 25 minute wait, spoke with a representative who barely spoke English, so I’m not sure he even completely understood what the issue was.

Through Booking.com, I booked a beachfront room at the Hilton Garden Inn in Orange Beach. I’ve included pictures, Booking.com sent me along with my confirmation. All of which was completely FRAUDULENT! I arrived at my room to have an excellent view of the balconies across from me. No Waterview no pool view and in no way the beachfront view I had booked. Because the Hilton no longer had beachfront rooms available, BOOKING.com insisted that I take another room without waterfront. Because I refused, they are citing me as canceling my room and refusing to refund. I’m not canceling my room, I’m canceling A room that I would never reserve, especially for that amount of money that I have paid in full. Do not use Booking.com. They are fraudulent. They are in no way professional, they have no problem with lying and taking your money for something you did not reserve. I will share this information with anybody that will listen.

I had a terrible experience with Booking.com. After booking a hotel in Gordes, France, they acknowledged my refund but failed to process it despite 14 emails and multiple calls. Still unresolved. I booked a hotel through booking.com in Gordes, France, but had to cut my stay short by one night. Despite booking.com acknowledging that I am owed 473.3 EUR for the unused night, the refund process has been a nightmare. I’ve exchanged 14 emails and made multiple calls over the past two months, but the issue remains unresolved.

In Jan 2024, we reserved a vacation home (Whistler, BC, Canada) on the Booking.com site. Their instructions were to pay the 'renter' directly. We communicated with the 'renter' and paid our deposits. In Jun 2024, the 'renter' cancelled our reservation (without our consent) and has disappeared (with our deposit). Booking.com has (so far) been slow to respond to our refund requests, hiding behind layers of customer service that will not provide updates, repeatedly asks for the same information, and on three occasions simply disconnected our calls. In our opinion, Booking.com does a poor job of vetting their suppliers and offers an easy and available platform for fraudulent listings.

I used Booking.com to reserve 3 weekends to visit my daughter at Purdue and go to a football game while there. We reserved in May for September and November. After booking we bought tickets for the games as well. The site was easy to use. No need to pay now - just pay when you get there. Now 2 months later I get an email saying they are cancelling the reservation and I need to rebook at more than double the cost. I called Booking.com - they seemed clueless to help and said they would call me back - but a week later still have not heard from them. So do I find something else or wait for them to maybe call. I have $1,000 in tickets for the games and no place to stay.

Booking.com is a FRAUDULENT company. I booked a stay in Paris online (for about $3000) and I cancelled online 5 minutes after booking and now www.booking.com is keeping $2440!! This is OUTRAGEOUS. I am fighting this through my credit card company. DO NOT BOOK WITH THIS COMPANY. THEY ARE FRAUDSTERS!!

I would use Booking.com again for simple transactions, but if there is any ambiguity, there isn’t good and responsive customer service. I just booked a hotel and an apartment, only to find out it’s cash only. Didn’t state it anywhere. And the second one even processed my credit card, but they want cash.

Totally fraudsters. I request everyone don't book flights through Booking.com. I confirmed a flight from Dubai to Toronto. Before confirming they told me if you cancelled your flight in 24 hours booking.com will returned you full payment. Because of some emergency I cancelled my flight in 24 hours, it's been 5 months But the fraudsters didn't returned my money.

After using this website to book a hotel more than a month in advance AND receiving confirmation of booking from Booking.com ...When I got to the hotel they had no knowledge at all of my booking ...Had to pay over 100 to make an international phone call to try to correct it ...The customer service rep hung up on me. Said there was nothing she could do ...Lost money for the hotel on top of phone call trying to correct it ...WOULD NOT TRUST THIS SITE!!

Waiting for Refund. My son booked a flight to attend a family function in another province and the airline filed for bankruptcy. He is out 1k and have been promised a refund since June, but only when they received a refund from the airline trustees. They keep promising to call back after each phone call and never do. They are the ones that should be paying us, we paid them. This business needs to be shut down before they "steal" more money from innocent consumers. My recommendation to others is deal directly with the vendor, it may cost more but you will not be out of your money. They obviously do not care to monitor the status of their vendors, this could have been avoided should they have had kept tabs on them. They truly do not care about their customers or return business.

I booked a hotel reservation on Priceline, I get to the hotel and the rate is $51.00 a night more than the hotel. This is crazy. And when I asked for a price match I got the runaround about who can approve it. I will not be booking through this any no longer. I travel very frequently and never noticed this until now. This is really terrible that you claim to have cheaper rates and charge a 100+ more a reservation than what I would have been charged directly with the hotel. You just lost a 16-year customer.

I made a mistake by booking with them for a hotel in Nuremberg and tried to cancel it a minute later and they wouldn't budge. I never stayed at the hotel and I got charged for 3 nights stay. People warned me how dirty these people are and I made the mistake of not listening. NEVER AGAIN!

Pathetic and incompetent customer service. They bungled our reservation. They shortened our stay by one night at the last moment without our knowledge and when we spotted the error we were forced to look for alternatives. Unfortunately the property was fully booked. Not to be trusted. It seems some of the customer service associates have a hard time understanding English.

Booked a room through Booking.com that I was unable to stay in due to the Delta/Crowdstrike airline cancellation. Booking.com had a process where I could request a partial refund since I was unable to attend. I did so, and sent a message to the hotel asking for some financial consideration since I couldn’t stay. Started this process 3 days before my stay. Nothing. Day of check in the hotel called me and asked when I would be checking in. Said they never received the messages through booking and that they couldn’t help me, only booking could. I will never use booking again, it’s just a ponzi scheme.

Just want to share my experience with Booking.com with others here. I booked a hotel in Japan with booking.com. There's limited options when you order an overseas hotel. I searched online before and eventually give a try to booking.com. Their listing is messy compared to others. For the same room, they list it with so many option like 1 men, 2 men, 1 bed, 2 bed, etc, which make them seems there's a lot of options. But also confusing the customer at the same time. I ordered a hotel for 2 person with breakfast. Before I clicked the "submit" button, I double check everything. But after I submitted, on the confirmation page it listed as "1 person" only. I am sure I didn't make any mistake so the only reason is that they copied and pasted the information when they created the list so "1 person" option shows "2 person" there.

My girlfriend and I reserved a room just to get away for a night last Saturday. I booked it through booking and it was paid for. I had a golf outing and she couldn’t get to the room til around 630 in the evening. It was the last room available anywhere in our area due to a convention and I had never stayed at an extended stay America suites before. It looked ok but it was just for a night. Well she arrived before me with my confirmation number and receipt so she could check in and screwed it up whether it was booking or the hotel and charged her card for the night as well. The hotel realized it was paid for and tried to refund her which she still hasn’t received and I know that’s the hotel's fault but this hotel is another story and bad review. They gave her the key and she went up to open to door to a nasty uncleaned room with garbage, dirty towels, dirty sheets, and just a filthy dusty room.

Horrible, stay away and do not use Booking.com even if they are way cheaper than booking with the hotel or other websites that have good reviews, I booked a hotel and I had a deadline to cancel and I literally cancel two hours before midnight on the deadline date and they did not refund me anything, it is so weird that I removed my credit card. They tried to charge my other Credit cards that I have never used on their website, honestly, I don’t know what to do at this point, I was not able to get a refund thing is how did they have my other card information, booking.com is A bunch of thieves.

Hello, I tried to booked a flight from Toronto to Vancouver on June 23rd and unfortunately a glitch in the system, processed my Visa payment but did not confirm or book my flight reservation. I have no flight or no confirmation email, just the confirmation from my Visa account that the Canadian dollar payment went through. I have been exactly a month and 3 phones to the customer service call center, 3 different people, a written confirmation that I would have my money returned at the beginning of July... nothing has been processed to refund my money. Each time I call, the employee states that they have received my money, have no booking to apply it to, therefore it will be returned to me and that I will have my refund with 5 to 7 business days and it doesn't happen. Has anyone else had this issue and how long did it take and what steps did you use?

Paid $380 for extra legroom seating and didn’t receive it from the airlines. Had to pay again at the airport. Booking.com refusing to refund me for seats I never received. Use another service as this one is a complete scam.

So my husband travels for work and we went through Booking.com and made a reservation for 4 nights and things came up, he had to leave after only staying 2 nights. We paid for 3 nights and a 50 dollar deposit that we won't receive back. When I talked to Daniel ** the first time he got an attitude with me and hung up on me then charged me an additional 92.43. I called him back to ask about the charge that was made that I did not authorize, he proceeded to tell me it was the hotel that charged me then hung up on me again.

Awful…A date was put in for my flight and confirmation email confirmed same date a month later. I would never have put in that date and it showed what I put in on my app and it was not that date. They said they couldn’t make any changes or give any refunds.

While on a road trip with our grandchildren we went to Booking.com and made reservations for a hotel in the town we wanted to stop at for the night, we needed the room for the night of the 20th but inadvertently selected the 21st. We noticed our mistake in less than 5 minutes and I called the hotel directly and explained the issue and they were apologetic but they were completely booked for the 20th when I asked for a refund they told me since I booked the room through Booking.com I would need to contact them for a refund. I went to their site and tried to get a refund but was told once the reservation was made it would not be modified or refunded. Lesson learned when booking anything from flights, rental cars, or hotels book directly with them, you don't save any money booking through anyone else and they are flexible with changing dates and refunding money if anything happens.

I am extremely disappointed with the service provided by Booking.com. My flight was canceled by the agency, and booking sent me a faulty invoice and demanded payment for a service I never received. Despite contacting them multiple times and providing all necessary documentation, they have been unresponsive and uncooperative. This experience has been incredibly frustrating, and I strongly advise against using booking.com for any travel arrangement.

Booking Confirmation CONFIRMATION NUMBER: **. PIN CODE: **. Address: Vihamanafushi, North Male Atoll, 08340 Malé, Maldives. Phone: +960 664 7402. GPS Coordinates: N 004° 13.512, E 73° 31.204. CHECK-IN 20 MAY Monday from 14:00. CHECK-OUT 23 MAY Thursday until 12:00. NIGHTS 3.

If I could issue a negative star I would, I can’t submit this without giving at least one star… Booking.com is lucky in that regard. We drove across the US and our plan was to book several rooms a night because we were not sure how far we would get or how safe the location was. The booking.com website policy stated that if we canceled before 4pm we would get a refund. We cancelled our room at 2:13 (phone call is logged in my phone). On the first night (over a week ago) we canceled one of the rooms. I’m still arguing with booking.com for my refund. I have a verbal from the cancelled room hotel that they are willing to not charge us but booking.com has to cancel it because they are the ones that charge the credit card.

This website created an account for me without asking. I hate them. Spam and trash. I've tried to delete my account, but they won't do it. Don't even make an account with them. Once you do, you're trapped for life.

I would give this company a zero if I could. They are criminals. I should have read reviews about this company before booking my rental car. We made the booking online and when we arrived at the rental company they would not rent the car to us because my husband’s license was expired. The car rental company Thrifty said they would honour a full refund and made a note in their computer and sent me a photo of the note and said to contact Booking.com but when I did, they said that it counts as a no-show and that they would not refund our money. We paid $600 for nothing!

We paid for one night of lodging in Massachusetts. When we arrived there was a family living there. Upon contacting the landlord and Booking.com we have gotten no response for reimbursement. The scam is still being advertised on the Booking.com website.

Do not use, stay away. Customer service is 0. They consider them self as a third party which located overseas in Amsterdam, when things go wrong expect no help whatsoever. 800 number with call center does not help at all. They operate under priceline but nobody will help. Do not make any reservation through Booking.com. Big scam.

I would not recommend my worst enemy to Booking.com. I have warned my bank of the fraud that is going on with them. I booked two nights in Jaco, Costa Rica with them. I should have followed my first mind because I kept going back and forth with it. I finally booked and after looking around the area and seeing what tourist attractions I was no longer interested. I also mixed up the dates. So I wanted to rebook but after the hassle I’m getting I will never book with them again. I reached out to booking.com and told them what was going on. They said, "Well as long as the hotel is ok with giving you a refund then we will also." I reached out to the hotel and they are saying reach out to booking.com. I reach back out to booking.com they are saying they are waiting on the hotel to give a confirmation. So who’s playing games here with my money? I reached out to the BBB and they said their offices in Michigan are closed and they have moved to the Netherlands.

You can never get any customer service. I have been using Booking.com for over than 20 years and I feel that it came to an end. I had a frustrating booking experience in Clarion Paris CDG hotel and I am unable to get any useful resolution. Customer service is just an AI service aimed to waste time. Even if you opt to call and talk with a customer service agent. I did not and I had to wait for 30 min till somebody responded somewhere in Philippines. I wasted another 39 min without getting any result. I did not receive any email about my complaint as I never made the call..

I have used Booking.com for over 70 to 80 hotels past three years. Each hotel I do provide my review. However, I find myself providing a review of Booking.com myself. Normally I do not use Books for flights. But thought give them a try. Made flight booking and received confirmation. However, I could not check in as per Wizz airline requirements...in fact Wizz did not recognize the booking. Tries contact Booking customer service and got reply they do not have flights from the country I am in. Tried their phone line...does not work. There is no email address to get in contact with Booking. Enough is enough...they might be good hotels but they are terrible flights. My suggestion is hold off using Booking.com for flights until they can put in satisfactory customer service contact arrangements. Sincerely, Mike

Booking.com is a scam. This company needs to be shut down. They create problems then take your money and you will never get it back. The hotel did the refund but booking.com kept the money and I sat on hold 3 different times for over a hour each time. I’m so upset. This is the USA. How is this kind of company allowed

Booking.com has failed us for the last time. We drove over seven hours to Panama City Beach and brought my daughter. We specifically booked a suite with our own private balcony and paid the overprice for it. We get here and the hotel gave up our room and said all they had was a double bed. They finally gave us a suite but it’s so run down. No balcony for us. And no door for privacy to our bedroom!! We had no towels and the hotel door to our room was unlocked. Ali’s the balcony rail is loose. Not safe. With Booking we never get to pick the floor we are on. We get treated like peasants while they take our money. This will be the last time we ever use booking. Please use another site and save your money. We love to travel and look forward to finally getting a hotel room we can love. And afford.

I was charged three times to choose a seat for a United Airlines flight last week from Cancun to Vancouver, BC. Twice by Booking.com (one of them was declined by the airline so I was "refunded") and once directly by United (who Booking.com said I had to call and pay directly if I wanted to choose my seat). In this case, I was happy with the United Airlines, but I will never use Booking.com for flights again. There seems to be no recourse to address this through booking.com. They were over-the-top rude to deal with.

I made a reservation on my phone for a Marriott Courtyard in Somerset NJ by mistake. I had searched for a hotel in Basking Ridge NJ. I drove to the hotel in Somerset and asked to cancel or move the reservation to the correct hotel and they helped me cancel it w/ Booking.com. The employee of the hotel told Booking.com on the phone there would not be a charge. Booking.com sent me an email saying they are trying to cancel the reservation but have not heard from the hotel. A BOLD FACED LIE! I waited 2 days and called Booking.com again and they told me they didn't have a record of the cancellation request.. ANOTHER LIE. I made the request and tried to stay on the phone until I got the email but they hung up on me (this was the 3rd time they hung up on me). 2 days later they told me the hotel didn't approve or respond to the request and denied my refund.

My daughter and I booked two room with double beds through Booking.com. The hotel Quality Inn and Suites 3400 N Everbrook Lane Muncie, Indiana only had one room with two beds. The hotel GM Robert offered to give us a refund and told us first to contact Booking to inform them, we did at 1-888-850-3958, they acted like they couldn’t hear us. They hung up on us, put us on hold then hung up, very unprofessional. I do not recommend anyone use them, a bunch of professional scammer.

Booking.com may have been a good company when it was a small starter, now it is a rapacious, deceitful company with the worst customer service on the phone and online. If you cancel, EVEN FOR MEDICAL REASONS, they WILL CHARGE YOU THE FULL AMOUNT. You need a pin number to even get out on hold, and the pin number is not readily apparent in the confirmation email. Then you are out in hold for an hour or more.

I recently made a reservation with Booking.com and it said all taxes and fees are included. Upon calling I found that I would be paying 50% more for the stay because they did not list or include all taxes and fees as indicated. I got on the phone with their customer service department and they told me to call the place where the booking reserved or their 3rd party affiliate. The reservation of course will not pay for booking.com's mistake and the affiliate is a Chinese Investment company. Booking.com basically said they will not do anything. I wanted to just cancel and they said that I couldn't.

I had very bad experience with Booking.com. Frankly they don’t care about customer service. Beware that the companies they line you up with might not honor their contract and booking won’t help. I recently had a car rental problem where the car company wouldn’t accept my license at the airport we landed at. Booking charged me anyway and wouldn’t help in a refund. I had to go to another rental company and get a different car. Booking.com doesn’t have a number to contact in the USA. Beware and remember, if you have a problem, they won’t help and they are nonexistent for emergencies

Do not use Booking.com! They do not care that hotels that are dirty, smell, unsafe and do a bait and switch on the room that was reserved are listed on their site. You are made to believe you are reserving a decent room until you get to the hotel and the advertised/reserved room doesn't exist. Booking.com does not guarantee anything and will not provide or make any real effort to get a refund even if you did not stay at the hotel involved due to the previously mentioned conditions. Don't waste your time and money with booking.com

Probably the worst customer service I've ever encountered in my life. They lie to you. You'll spend hours on the phone with them and they'll tell you one thing and they won't do it. They're Liars. I'll never use it again.

If I could give this booking service zero stars, I would. The customer service is non existent. We never received a confirmation number. Using the Bookimg.com website to request a confirmation number resulted in a message saying there was no booking for that email. When we arrived at the hotel, we were told there was no reservation there, however, there was a reservation for us at a sister hotel 90 miles from where we wanted to stay. The hotel was unable to transfer the reservation because it was made thru a 3rd party. Without a confirmation number, we were unable to speak to an agent at Bookimg.com to cancel or transfer. Terrible, terrible service! Do not use!

I booked a reservation through Booking.com for a one night stay in New Hampshire at a popular beach. I paid over $300 for a room to what I thought was going to be a three-room with a balcony, which is exactly how they advertised it and I have the screenshots. When you think of a room with balcony, you’re going to assume there’s a bedroom, a bathroom and either a living area or a kitchen one or the other… When we arrive to the hotel, they placed us in one Bed with bathroom and balcony. The front desk also informed us that Booking.com did not pay for a three-room with balcony. They only paid them for a king-bed suite…. So not only did they steal my money, but they also screwed us on our vacation…. I did a chargeback on booking. They suck, never again.

If I could give these scammers a 0 I would, they charged me to cancel a reservation with the promise that I would get a full refund after a month calling them which they don’t speak correct English. I had to explain things over and over telling me the money takes 5 days to go in my account. After a month they kept my money and never got a refund.

Won't use them again as not all costs were disclosed in advance. Although we are Hertz Gold Members, Hertz won't recognize Gold Members if we don't make the reservation through Hertz. But don't worry this experience has ruined it for Hertz getting any future business from us too.

I am a customer of Booking.com for many, many years, and had Genius Level 3. Suddenly I received notification that my email address was changed, which technically you should not be able to do, as it was entered only once when you are registering on the booking.com. I went on booking.com, and logged in with my regular email, and was able to do it, but then I realized that all my information is basically gone, and the site looked like empty, and then I noticed that my Genius level got down from 3 to 1???? How is it possible? I had a feeling that my account got scammed and somebody else is using it now...

I booked a hotel and was debited, 2 hours later I received an email saying that the booking cannot be confirmed and that I will be refunded in 7-12 working days. I began another search for a hotel and realized that the initial hotel I booked still has vacant rooms, so I booked again thinking that the initial booking is now invalid. I never received any refunds, and I keep calling and emailing customer care with no resolution. Very frustrating experience, the average waiting time to talk to customer care is about 30 mins. No online chat. I will advise not to use their service!!

Hello Everyone, This company is such a scam. If I were you - DO NOT BOOK WITH THIS SITE! Customer Service sucks as they pretend that there was no one on the phone then hang up. I've been trying to get my refund for a Booking that I did not authorized. They will drag an issue you may have with them! LOOK ELSEWHERE.

Our experience with Booking.com has been a nightmare. After a cancellation, we are charged over $3000 for a property we have not stayed in and customer service has not been helpful at all. It is not fair but they don't care at all.

I booked a Hotel early thinking I would get a cheaper rate, I checked out of curiosity about 3 weeks after booking my stay to find the rate was $2xx. cheaper than my rate. I messaged Booking.com customer service, they asked for proof so luckily I had taken a screenshot so was able to provide them with the info they requested. I got a response the next day saying my stay did qualify for their Price Match guarantee that after my stay if they charged me the original rate I would get a credit of $261. I went on my trip and was charged original price so I contacted Booking.com and sent copy of my invoice. I expected their reply of the picture being blurry so sent again, after a couple back and forth messages they said I was entitled to $60 refund.

Do not ever waste your time with Booking.com. The advertised prices seem cheaper but they are not. The site is a total rip off. And there is no way to contact them. The help center just sends you around in circles.

I had a very bad experience with Booking.com recently. We booked our hotels to Italy and Paris from here. It was stated that we will get a free airport taxi. When it was time to reach to Venice and book our taxi, that offer part conveniently disappeared from the app and booking.com was offering us 5% off on taxi.

I have used Booking.com in the past and haven't had a problem, but my latest booking was cancelled out of the blue, and they cannot offer me any answers on compensation. They have told me to book another hotel then they will see what they can offer, if they can offer anything. Taylor Swift is in town and now hotels are 4x what I had booked. Now I have no answers, all they do is talk in circles and take no responsibility, I suggest using another site or booking through the hotel or VRBO as they help their customers when cancellations happen. VERY DISAPPOINTED. When I asked to speak to someone who could give me answers I was given the runaround, so now I have flights and no place to stay. Thanks Booking.com.

I booked an hotel stay online through Booking.com. I booked the room and the next day I wanted to cancel the booking. I called Booking and talk to someone and the person said that they would do it and that was it. After hanging up the phone I notice within 2 hours I got no confirmation of the booking being cancel. So I thought about it and wanted to give them time to cancel it so I waited all together 4 hours, started at 9 am. When I called the woman tells me that the guy I talk to never even put in for an cancellation. So I told her to do, now she is telling me that it's too late to do, of course I was upset cause we are talking about $350. Now my reservation is just sitting there even though I have already went on the trip.

I was recently scammed by an agent that listed a room for rent on Booking.com and now they refuse to refund me. I do not recommend Booking.com for your needs as they will not protect you in a case of fraud you will lose your money. Thank you.

Booked a stay with this 3rd party company. Call the hotel to confirm using the information I was provided via email. The hotel was unable to locate my reservation. In a panic I booked a room with another hostel, NOT 3rd party. Booking.com refuses to acknowledge their mistake or give me a refund. I have an open case with my credit card company. DO NOT USE THIS SERVICE!

Booked a hotel + rental car for travel through Austria through Booking.com. Hotel turned out to be fine (although actual price of room was higher at the hotel than what I was quoted on the reservation). Rental car was a disaster - I got a notice that my rental car had been cancelled the DAY OF. They offered no support to find an alternative car, and I had to scramble last minute and was able to secure a rental for 3x the original price. Useless company - Tina Fey, we love you, but I can't stand this company.

I booked a room for Panama City at the Holiday Beachfront hotel. I paid in advance when I booked. When we got there the room was so nasty we couldn’t stay there. I immediately canceled the room online. Wrote a review as to why. I went downstairs and checked out. Per the cancellation policy by canceling that day I only should be charged for the 1 night. Booking.com says the property should refund me .. The property says booking.com should. I have called .. done chats and NO ONE will help me get this resolved. I’ve booked two trips with them since then because I felt like they would do the right thing and resolve this but that hasn’t happened. I won’t ever use them again after this.

We check in to Howard Johnson by Wyndham in Galveston TX. Online it showed a pool large enough for a large crowd. Apparently NO Pool. They also provided breakfast in large enough space for an entire family. We'll again, the space was large enough for 2 or 3 people at one time. Rooms were not what pictures online showed to have. In turn we canceled our stay through Booking.com and returned our keys to the same person that checked us in. Three weeks have gone by and yet to see a full refund. According to the property they are saying we used the facilities. I want everyone to know not to stay at this hotel. That is why I will NOT give this hotel nor Booking.com a good review.

I use this website to buy flight tickets with “insurance" but unfortunately I have to cancel my trip and when I tried to cancel or change, they don’t allow me to cancel, they send me to “gotogate” the insurance that will help me, but everything was a show because the only thing they wanted was my money, they don’t care about anything, the only reason that they accept to do something for you is if you present your death certificate! My recommendation to everyone out there is to go anywhere else to book whatever you need, this company/agency or merchant is a FRAUD!!

We booked Mamo Loft apartments in Florence for 387 Euros for one night. An attempt was made to collect the payment last week on Thursday - this did not go through; it is unclear why as I had sufficient funds. Booking.com did not email me and cancelled the booking. I am only now finding out that it was cancelled the day before when I am trying to find out checkin details. I will not be using Booking.com again because I can no longer trust the site or that there are effective processes to notify me of payment issues (or at least keep the booking and make additional attempts). I know of other people who have had this issue which shows it’s not a one off. This is terrible service and a horrible experience. I am now having to find more expensive accommodation that is of lower grade and so have suffered a financial loss. I can no longer trust Booking.com. This is a failure of the most basic nature.

Be careful when booking with Booking.com. Make sure you keep an eye on your reservations, stay on top of what the representatives indicate as ok. I have experienced Booking.com pinning me to canceled reservations, explaining I will not be charged and actually get charged, extra random fees, and not so good customer service and care. I didn't stay at Hampton Inn Granville, my reservation was to be canceled per my attempts with customer service, even with the hotel and still charged. I do not appreciate Booking.com representatives nor Hampton Inn in Hershey Granville customer care for their lack of care to fix situations and lack of response to fix concerns. Unfairly and unjustly charged. I was charged more than what's indicated on the reservation from the hotel. ROBBING CUSTOMERS.

I booked the airport taxi ride with my flights through Booking.com. The taxi company contacted me a day earlier via WhatsApp and I told them that I need a booster for my five years old son. Next morning as I was boarding airplane, they told me that there will be a $40 extra charge for the booster, which is crazy as it’s higher than the cost of purchasing a booster! I told them that I am not going to pay that, the response was to cancel the booking if I am not willing pay the extra cost!

We had a miserable hotel experience and left a day early. The hotel said we'd have to get Booking to issue the refund. Booking made numerous excuses about technical difficulties and requiring the hotel to send written confirmation of the refund, which they did. All calls to Booking result in 20 min hold times then they hang up on us. Messaging was responded to the first few weeks but now they don't even respond to online messages or the special email they assigned to me. Case # **

I booked an apartment. Stay through them in Hungary, the corrupt people put a very old microwave in the apartment and it died while it was there, they blamed it on me. Of course. That's how evil people work. Booking.com would not support me in any way, they told me they could do nothing To get my money back. Thank God my credit card company stepped in and stopped payment to them. Do not use this company because if you ever have a problem, you're on your own..

Never use this disappointment of a company for anything. Disgusting.

We were utterly disappointed in Booking.com. We reserved a hotel stay but could not gain access to the lobby upon arrival. The property looked abandoned with broken windows (boarded up with plywood) and unmowed grass. We were not able to contact anyone or get an answer at the phone number to the property and ultimately had to find a room at another property. This was a disgusting experiance and Booking.com is yet to respond, offer assistance, or a refund. I am not surprised that 97% of the Booking.com reviews are 1 star and would probably be less if a lower rating was offered.

Booking.com has the worst customer service in the entire world. Called them four times begging them to send a confirmation email to Best Western Plus hotel to in order to keep my reservation and confirm my stay at the hotel. The hotel said, "If we don’t get the confirmation, then you need to CHECK OUT AND LEAVE." I had to book another hotel. They just send me an email saying they have to charge me for cancellation!!!!

I booked a stay through Booking.com at sky residence Inn in Vancouver Canada for December. Out of the blue sky residence Inn canceled my reservation. I paid over $2700 through Booking.com. Booking.com is giving me the runaround saying they are only a liaison between me and the site. They don’t vet their sites at all. It appears through other reviews noted now That the site does not exist and is a scam. I would never use Booking.com again.

I used Booking.com many time, but recently when I tried to book through them, I needed some assistance. Tried calling them, I realized they would only speak to us if we have booking. What if we have a doubt about booking? Logged into my app to realize it’s a waste of time, you will just get some scenario based answers on it, which is not at all helpful. Worst thing a company can do to its customers is to avoid them. Not using this company anymore.

No information entered on the Booking.com website is secured - it's open for any hacker, including your credit card information, your name, address and email address. NO customer service whatsoever, there is no way to reach their customer service neither by phone, nor by email, and not even via the form on their website. They simply don't reply!

They are almost impossible to reach via their site online. Apparently, properties HATE dealing with them and treat guests differently. I had no idea that properties discriminated guests who book in that manner. Other guests shared horror stories and recommended always going through the property for reservations. When our property had to move half of our party to another location, booking.com did not reimburse us for the room we did not get at the original site. I'm never using them again.

I use Booking.com a lot when I travel throughout the year. Up until now I've had a great experience and it has been a convenient tool. I was booking rooms in October 2023 for a trip in June 2024. Some destinations changed so I had to cancel three rooms that I had booked at one hotel and change it to a different city. I made the change in November 2023, long before my free cancelation expired. I received an email stating that my reservation was canceled successfully. When June came around I was charged for those three rooms I canceled. I spoke to the property and was told that Booking.com never emailed them the cancelation and to call Booking.com. I spoke to Booking.com and was told that they spoke to the property and I would be reimbursed. 10 days went by without reimbursement. I called both parties again and now nobody returns my call. All I can say is that customer service for Booking.com has been a HUGE failure.

My hotel experience with Booking.com wasn’t good at all. When I come to the hotel my booking was different meaning they give me different room. Crappy room and when I ask for the one I booked they said they were so busy and they don’t have any at the moment. When I call booking.com didn’t help me at all. They told me they can cancel the reservation for me which I told them that I travel 15 hour cross the world to come here to get this. Some of them hanging up the phone on me. Ridiculous. I’m here at the hotel right now. Try to work something out, but I feel it was a trap.

I DO NOT recommend booking through Booking.com! I booked a reservation for my birthday in Houston, but due to them having hurricane beryl, I was not able to come done there. I was informed by booking.com representative that that certain property wasn’t affected. I don’t know if they thought I was coming just to stay in the hotel, but other areas throughout Houston were flooded and without power. They keep giving me the run around about getting a refund, saying my room was non refundable then said it could be an emergency override if proof was sent of the weather conditions I was claiming.

I have been using Booking.com for a long time and was never dissatisfied till my last trip. I searched accommodations by Big Sky Montana. One of the suggestions that Booking.com listed was Big Sky Motel which I chose to book. This was our second place on our trip to the Yellowstone National Park, next was in Livingston Mt. As we were checking out of our hotel in Great Falls Mt. I was plotting the route for our next stop which Was going to be Big Sky I realized that the Big Sky Motel was not in Big Sky but 500 km in the other direction in Superior Mt. I cancelled the room right away in the morning but they already charged me the full price. I have been trying to talk to a representative from Booking.com about their misleading information on their booking page but I have not been able to find any number to call.

Needed a resend of a confirmation email that I accidently deleted. Called and the girl on the other end stated "You don't even have a reservation at this hotel for those dates". I told her, "You already charged me for it a month ago". She stated, "the bank probably gave you a refund", I said, "nope"..So, I called the hotel directly and they confirmed my reservation that Booking.com could not find. Their website is awful, and their support/customer service is not here and you cannot understand anything and they have no idea what is going on.

Awful customer service. No phone number to talk to someone, the app does not help with your flight changes. We have always used Booking.com. We will never use them again. Velocity has better service for changing flights. So frustrating.

There is absolutely no customer service or support from Booking.com. We needed to cancel our reservation due to illness and requested a cancellation. Booking.com reached out to me and told me they had not received a response from the hotel so I needed to work on it myself. This is laughable considering they are making a commission on this and every transaction. Do not waste your time with this service. Go directly to the hotel and you will have better service. I called the hotel directly and this is what I was told. They had not been contacted by Booking.com, that is why they had not received a response and if they had they would have canceled the reservation. I have spent some time checking on future reservations, none with Booking.com, and the amounts directly with the hotel are better than Booking.com. So do not waste your time and the aggravation.

I booked 4 around trip flights from Atlanta to Seattle. Traveling with students for a national conference. When the receipt was downloaded it showed that I had only paid 1.07 of the 2385.87 owed, which was incorrect. Live chat was unable to help correct the receipt. After a 6 minute wait on their customer service line no one was able to correct the receipt. I was informed that they only charged me 1.07 and that the airline charged the remaining amount. I never gave my payment information to an airline or gave permission for it to be given. (Bank statement showed an original pending amount of 2385.87 to booking, then a change to 1.07 and 4 separate charges 596.20 from the airline). When I asked why my information was given to 3rd party I was then told it wasn't, which directly contradicted what I was just.

I had used them a few years ago and all went okay. They must have changed management, because we had an awful experience last week. Their App must have been hacked. The reservation for a hotel I was making, popped up immediately saying it was cancelled and my PayPal payment could be refunded in 24 hours. So, I made another reservation for the same hotel, and it went through. When I checked into the hotel, it had 2 rooms reserved instead of the one, and I was charged twice. It took 3 days to finally get a refund. Thanks to PayPal, who had my back! In addition, the hotel was not very well maintained and had some major flaws.

No point in booking.com to even exist as they are not able to keep their customers safe from scams or bad properties. Our booking was confirmed and paid for. We arrived at the property and it was all false advertising. No pool was functional and this was the main reason we booked the stay, no stove was available for use with a gas leak occurring, place was filthy with sticky floors, bugs, and food everywhere. Towels and bedsheets had stains and bugs. Water was not drinkable and smelt horrid with fruit flies flying out of drains. When I tried to get a full refund from booking.com they told me they can’t do anything and I should talk to the host. The host disappeared and won’t respond. For a $3000 stay booking.com told me they can give me a 25 euro voucher. What a joke. Everyone please use Airbnb or Expedia. Never could imagine this kind of response from a big company that’s suppose to be the safe middle man.

Don't trust them at all, they are irresponsible, and they don't have professional staff, after booking the hotel, they canceled the reservation without notice, and the customer service didn't help at all. They just sent an email to talk to the hotel. If I wanted to talk to the hotel, why would I book the hotel through the app?

Customer service is not helpful, they are rude and do not care about the service they provide and they have no problem advertising for unsafe properties that have illegal activities in the wide open. The hotel I booked had boarded windows, fire alarm covered with bags and duct tape, stained sheets, no working outlets, graffiti on bathroom walls, we heard gun shots and sirens. It was filthy place that rented rooms by the hour, we couldn't stay and Booking has not issued our refund and it's been a month of providing photos etc. They have given excuse after excuse.

I AM SO DISAPPOINTED THAN BOOKING.COM! I HAVE BEEN A LOYAL CUSTOMER FOR FOUR YEARS!! If I could give this website 0 stars I would... I booked a stay for a family reunion for 7 days. Got a parking ticket, the room was filthy, there were drugs being sold on property. No refunds...

Be Very Wary of using Booking.com for arranging taxi services. Prior to a long and trying flight from Portugal to Oregon our daughter, trying to be helpful, booked a taxi to meet us at the airport and take us to our home. All went well, and we were soon back home which is only about a 5 minute drive from the airport. I noticed the taxi meter showed a charge of $16.

Worst experience ever. Aer Lingus cancelled my flight and I’m still waiting for my refund from Booking for over two weeks. Multiple calls. No supervisors call me back. Multiple and different stories from the agents about when to get my money back. I’m very unhappy.

This company has gone downhill. Their customer service is horrible and when a problem arises, they have no managers available. I have been trying to modify my booking from 2 months prior to my actually vacation. They were not helpful at all, and when I spoke with a supervisor, as managers are not available, the customer service was even worse. The supervisor Johnny swore at me and was extremely unprofessional. It is scary that this company would leave you stranded with no solutions. Use another professional service like Expedia or Kayak.

Never book flights through Booking.com. They take your money and then you are on your own. They use a 3rd party and take no responsibility for anything, worst experience ever. Best go direct with airlines for peace of mind.

Terrible experience with Booking. Booked a hotel, had to cancel due to family member passing away. Was charged in full after cancelled and explain why would have even paid half, got no reply from their customer service! Done, will never use again.

I use Booking.com lots for my monthly travels. I have found it great until my last experience. I booked a beautiful site to arrive and find out it's a dump with no license to operate. It was inhabitable and I could not get help for my refund of 1000. I was not aware just anyone can have an account. Buyer beware. You better really do your research or don't book through this site.

This is the worst booking experience ever. After I booked a flight for family trip from NRT to LAX, I called them to assign our seats. Their customer service gave a scam phone number (at that time I didn’t know) 888-207-5906. The person on the other end aggressively jacked up the price. In the end, not only I didn’t get my seats through Booking.com. They canceled my flights for reason. Booking reference is **. The next 2 months was a nightmare. They blamed me and airline for flight cancellation which was a big, fat lie. I had to call and fight. I called many different departments, at least 20 calls to beg them for the full refund. They don’t take any responsibilities. I am done with booking.com.

What do you do when the property you've booked does not live up to claims made on Booking.com, namely, that it has 5 Bedrooms and sleeps 12? We arrived at the property that we paid for in full to discover only 4 Bedrooms for our party of ten and weren't sure whether or not we should walk out and hope for recompense or book a hotel room for one couple and hope for recompense. Either way we felt certain that Booking.com would acknowledge false advertising given the documentation we provided. They pulled the listing from the website but did not reimburse us. We discovered the hard way that Booking.com is not accredited by the Better Business Bureau. What's more, they do not need to adhere to business norms or the rule of law because they are headquartered in Holland. Buyer beware!

I had booked a hotel with Booking.com, five months prior to our family trip. I had my daughter fly out to us, from another city. A night before our trip, the hotel called us to tell us that our rooms were canceled. I am at a loss of words at how unprofessional and irresponsible this site it. They had canceled our trip due to overbooking, which is extremely thoughtless action that spoiled our entire family experience and vacation. Not even mentioning the relocation that was offered to us. The hotel that supposedly was similar to what we booked was more like a track stop not a hotel. Can’t imagine how someone could really on your irresponsible, and careless services. Lusine B

I never received my refund from the hotel to my Klarna account. I have called you, the hotel and Klarna several times and it was not ever put back on my card. This needs to be resolved immediately. I need to know what card you sent the refund to because Klarna never received or my bank. I am filing complaints because I feel scammed out of $1,039.33 for a horrible hotel stay when the hotel sent y’all a refund for everything but one night and y'all are lying saying I got the refund when I did not. What card was the refund sent to because it was not sent to me.

Horrible customer service. If your trip changes forget a money back, read all of the small print. We booked for a basketball tournament and the same day it was cancelled, tried to change, refund and exchange our reservation. Did not work with us at all. Might as well thrown money in the trash.

I and my family have used your site on more than on occasion. When I needed help to cancel or rebook due to an incipient hurricane, they told me call the hotel, and the hotel referred me back to Booking.com… Pure runaround… I’ve learned my lesson to never use Booking.com again.

Customer service is the worse when it comes to property do a no show. I always been using Booking.com and never had a property no show but having this one experience with booking.com is enough for me to stop using this app. You guys are the one who's connecting property with customers and when customer do a no show you guys take 100% of the money from the customer and when it comes to property no show that I have booked 5 months advanced and when I finally got to the destination after driving 5.5 hours from Toronto to Montreal I wasn't able to get a hold of the host and when I contacted you guys I was told to wait for 45 minutes. After being on a phone for 1 hour and response I got was to book another place and will refund me up to $88.22. I was already there at Montreal and already ruined my day and travel plan but since my in-laws were there together I couldn't go back to Toronto and looked for another property.

Booking.com cannot be trusted or used. Used them to book a hotel room in Bay Saint Louis, MS for a concert and paid for the room in advance. When I called the hotel to make sure my reservation was made and they confirmed it was, but unfortunately no payment was received. Tried to contact Booking.com and they never would answer my call or emails. Very disappointing experience.

Level 2 is supposed to give a 15% discount. I see the same price from all vendors where I don't have a discount. There are times the price is the same or lower direct with hotel. Not like it used to be. Waste of time.

NEVER USE BOOKING.COM. Page will take payment without actually booking the flight. There is no customer service without a confirmation number, which they hadn't given me. I am not sure if this really is a scam or they are just so bad that it seems like it.

We booked a trip to New York at the Hotel hotel through Booking.com. We were given a price of $1259 for 4 days. I then received a message saying that the price was a mistake on the part of the hotel. It went up to $1387. I said we still wanted the room. When we were given the new bill it was over $1700. What a major ripoff!! Never again will I use this company. I believe it was a scam to get us to book.

Absolute scam. I made a reservation and never received a confirmation email. I contacted Booking.com SEVERAL times to try to fix the issue PRIOR to the check-in date and cancel the reservation but no luck. I was charged $600 for a place I did not stay. "I'm sorry there is nothing I can do" is the response I got after repeatedly calling. Do not support this organization.

I booked a hotel March 18, 2024 and prepaid for the room. I arrived at the hotel on July 4, 2024 and they had not received payment from Booking.com. I had to pay again for my room. Calling or emailing booking.com you get nowhere! It should be booking.con!! I feel I was conned and I am trying to resolve this on my VACATION!! I will. NEVER use them again.!!

My daughter told me about Booking.com ..So I did a little research about it… We were trying to book a room on oceanfront in Myrtle Beach.. So we did … Just stayed 1 night because we had to go back to work .. Through Booking.com we paid $87.29… But when we got there it was a 100 deposit… Still haven’t received my $100… $49.97 was taken from an locked account… I will never use this app again… It a Scam…

We booked and paid in January 2024 for a July 4 days stay in NYC. They cancelled our reservation 1 day before and refunded us 80$us less… Our reservation was non refundable one… but then, they had our money since January and they cancel and we get a 80$ penalty??!! Never, EVER using Booking.com again.

I made a booking for a penthouse accommodation with Booking.com and it's clearly shown on my booking. I received the wrong accommodation and the property manager has been unreachable other than his message that I never booked this Penthouse. Booking.com have not offed any assistance and made me wait 27 hours. Agents have hung up, managers refused to speak with me and Booking.com have said I need to contact property myself. Booking.com charged my credit card for a Penthouse and offered me a $38 credit to my account that I have refused. I now have a second booking with them which I now regret as know customer support is nonexistent.

I had a bad experience booking a hotel via Booking.com. I have called customer service and they were not able to help us. My experience as below. Complaint Review for Rundel Chalet Canmore. I am writing to express my deep dissatisfaction with my recent experience at rundel Chalet Canmore, which I booked via Booking.com. From the moment I arrived, I was appalled by the lack of cleanliness and the overall state of disrepair. Upon entering the room, I was greeted by a dirty carpet and a broom left in front of the door. The room itself reeked of an unpleasant odor, and cleanliness was evidently a significant issue. The bed had numerous bed bugs, and there were spider webs throughout the room. Additionally, the washroom door did not close properly, and the curtains were filthy, appearing as though they hadn’t been washed in years.

Will NEVER book through them again. I found the room was cheaper through the hotel itself. I called to get them to price match. 3 1/2 hours later, 4 agents, 2 hung up on me. I had to screen shot the hotel's site that showed a checklist of things including the hotel's name with address, price of the room including tax, how many people, the dates, the policy, the meal plan and the link to the hotel site. Why am I doing their job! I hadn't paid for them room yet (choose pay at the property), so they should have just adjusted the price, nope. Then the refund goes in your "wallet" on their app. Such a nightmare, I even told them how we booked this because our daughter had to have surgery and I didn't need this stress.

Booking.com keeps sending people to my private residence even tho I have no affiliation with them. Apparently some previous owners posted the property briefly and now we can't get rid of the old listing. The price seems cheap because it is an old listing. We have spent hours trying to resolve this issue to no avail. Booking.com is scamming naive guests by taking their credit card information, knowing full well there will be no beds for them when they arrive.

I booked 5 flight tickets online through Booking.com and received a confirmation email almost immediately. Within just 5 minutes, my money was taken, and I was sent another email informing me that the booking had been cancelled. When I reached out to customer service via live chat, they were not helpful at all and kept repeating their refund policy, insisting I wait up to 7 business days for my money to be returned. I then called their customer service line, hoping for better assistance, but they too were unhelpful and couldn't expedite the refund or provide any real support for rebooking. Their only advice was to try booking again and assured me it shouldn't happen again. This was the worst booking experience I've ever had!

I paid $521.53 for a flight for myself and two friends. Several months later the flight was canceled by the airline and booking.com notified me via email. They offered a full refund or rebook; I opted for a full refund. Two weeks later they issued a “total refund” of $62.54. I immediately called and spoke with a woman who apologized, acknowledged that they didn’t issue the full refund, said she was escalating it and I would have the full refund in 1-2 days. Four days later still no refund, so I called again. This time I spoke with a man who acknowledged the issue, apologized, and again said I should be receiving a full refund but had no idea when. I then requested to speak with a supervisor but of course none were available and apparently supervisor call back is not an option.

Reservation was easy. But it was a nightmare to cancel. The website doesn’t make it easy. Had to jumps through a lot of hoops before I cancelled. I think this was done intentionally. Never again.

Over 13 years I did trust and used this site. Seems they have a new call center for customer service. 6 calls only 2 were good to deal with and be a help. Asked for a supervisor as the case needed one.. Of course, you do not get one..In the old days, yes you could speak to one and he-she helped. Now. A lazy employee forgets or does not know to re-issue a ticket becomes my problem, and of course, the airline also says that it is not there's too!! I have been told that my stranded family should buy a new ticket and we will refund the old one???? What about their safety flying nighttime into a new.

This has been the worse experience ever with booking 2 places on your site. I would like to report your site as no one should go through what we have gone through. Not one but 2 bookings cancel last minute is unacceptable with a vague excuse. We are beyond upset and this should be reported. How do you screen properties and management should not allow hosts to cancel last minute. Beyond disgusted. : (

Very upset with Booking. I trusted Booking and they let us down. I book a house and when I get there we was not able to get in property. The property manager which ended up being a scammer took out money and said they would refund which never happened and Booking will not proceed with the complaint nor refund. I don’t recommend. They are a bunch of scammers and liars.

I’ve been using Booking for more than two years and I received a message stating that in two years I have saved a whopping $10.20. I book with them at least once every 3 months. Time to reassess my choices.

I have been having issues with Booking.com for three months. I have been given the run around for three months. I have contacted hotel properties and repeatedly contacted booking with no real answer. All three hotel properties told me booking charged me when booking told me the hotels charged me. I emailed them today and got an auto-generated response. They owe me over $800.

Booking charged me on June 3rd 2024 for a vacation booked. The charge wasn’t suppose to be until the 4th. I called to make a change for an earlier check out date on the 3rd so I could change it before the charge was due, much to my surprise they had charged my card on the 3rd which wasn’t in my contract, it plainly said the 4th. Now they have charged my for the day after I check out. I wouldn’t recommend using Booking.com because they don’t stick to their word.

AVOID this place if you want a safe environment for your family! This motel was terrible. AIR QUALITY IS TERRIBLE. I went here with my family to visit the Foresta Lumina experience. The walls were full of mold. You could smell it as you walked in. As you can see in the pictures, the wall are made of small wood planks. These capture humidity, mold and odors. There is an air conditioner connected to that wall. It probably leaked behind. THE AIR QUALITY was so bad I couldn't breath and woke up after 1 hour of trying to sleep over it. I ended up sleeping in my freezing car since it was 2am and couldn't reach anyone.

Worst experience ever.. Worst customer service. Their call center is in a 3rd world country and they don't care to help in any way.. Tey refuse to issue a refund that the hotel agreed to refund.. When I told them that the hotel sent me the same email as them authorizing the refund days ago they lied and say they just go the email but still won't refund me.

My condo was confirmed available and I drove all the way several hours then the owner never answer or gave me access. Booking.com customer service said they'd check but they never got back to me! Had to drive home and now fighting them for refund for place they charged me for and never made available! Basically booking.com and this property owner commit fraud and I may have to sue them to get my money back. What a pain in the neck; you'd think they would at least make the refund easy.

Booked hotel room through Booking.com. The confirmation number is **. Booking.com rep was incompetent and unhelpful in changing date for hotel stay. Ended up paying for 2 hotel stays due to the fact that booking.com could not cancel out one dated even though he was on the phone with the hotel rep and she was telling him that they were okay with the cancellation. Do not use booking.com. Just book directly with the hotel. In the end these companies extort the hotel and in the end the guest of hotel also pays. To top it off after searching the internet trying to find the booking.com phone number the rep of booking.com rudely hung up. Regardless of booking.com's response a professional never is the first to hang up. Their reps are unprofessional and under trained. This is a direct representation of booking.com's leadership.

Booking.com and the associated property owner failed to answer property-related questions by email and phone on numerous attempts. Booking.com told me they were not responsible for problems with the booking and even refused to allow me to talk to a booking.com supervisor to try to resolve the problem. I have cancelled my reservation booked through them and will never use their site again and definitely not recommend their site to anyone.

I have used Booking.com approximately 20 times in the past and it has worked out fine but today when I NEED them to help me I have been passed around to people who are incapable of doing anything beyond speaking and hung up on 4 times. If I lose this reservation I will delete this app and make sure everyone I know and speak to about booking.com is aware of this incompetence.

If you are thinking of hosting your property with Booking.com...think twice about it. Their convoluted website takes days and days to fill out with no directions or support. Once you list on their site, they demand a 20% discount for your first three bookings so plan on losing money from the get go. The system also makes many errors, for example, it accepted a booking of 4 people for 3 nights and my payout was supposed to be $65. Really? Of course, I cancelled the boking and lost the revenue of what it should have been. It took me three calls to get them to finally take my property down. Now, the company screwed up taking their commission from my bank and they are telling me the only way to resolve their error is for me to wire the money (at my expense) to them.

Although we have used their services previously, on this occasion in June 2024 we were left very disappointed. We booked a flight via Booking.com and when we attempted to check-in online, the airlines' system would not allow us to do so, simply continuously 'loading' and not progressing to check-in. We presumed that we can just simply check-in at the airport desk... which we did when departing on the outbound flight. When returning and experiencing the same issue with online check-in, we were effectively held to ransom by the airline at the airport and forced to pay a 30 euro p/p fee to board the return flight! The airline (Volotea) wants nothing to do with our issue and Booking.com... the initial provider... also wipes their hands clean. We understand this is more an airline issue however when the customer needs the support of Booking.com (as the provider), unfortunately, they also hide behind their little computer.

Terrible service, or no customer service I should say, booked a hotel which did not say "no cancellation" in policy which ended up cancelling within 24 hrs. and was still charged the whole amount. Called customer service, was purposely placed on very long holds and later the "barely English speaking" customer rep hung up on me. Terrible service, did not realize it until had to deal with the nonexistent customer service, will never use the site again. Straight out lie about policies!

I contacted Booking.com to claim the price match guarantee. They only jerked me around. Hung up on me. Placed me on hold for 45 minutes. I will NEVER use booking.com again. They do not honor their price match guarantee.

I booked a stay through booking.com in Pigeon Forge, but I never received confirmation email, not in spam nowhere. I tried numerous times to contact them, only to keep going in circles. And nothing was resolved. In a chat I was just brushed off like my concerns did not matter. Needless to say, I was stuck in a crappy hotel for my stay, at that hotel the desk clerk was not helpful. He pretty much said I got a crappy room because I booked through Booking.com. Needless to say I've never had problems with this site, but I will never use it again, or stay at that particular hotel. Thanks Booking.com for Nothing. Your service was awful this time.

Do not use Booking.com. My flight was canceled and when I tried to call to get a rebook or a voucher or a refund, I received zero help. They are inflexible and don't care abut their customers. Be very careful!

Do not use Booking.com! Terrible service! I booked a home for my family for 4th of July. Now, just days before we leave, the owner sent me an email saying they can't rent the house. Meanwhile, they have not reimbursed my credit card, which has been charged over $2600! I tried calling and emailing the owner, but there was no response. I called Booking.com and waited 20 minutes to get someone. They said they would try to call the owner and get back to me in 24 hours. They said they would try to help me find another accommodation if the rental is unavailable. Good Luck! I've been looking for weeks! I can't even cancel it online through Booking.com, or it will charge me $2300 of my rental price for late cancellation! Ridiculous! Now I have to scramble to find an affordable situation for my family trip! Just awful! Please avoid this company!

Booking.com takes money for hotels and then provides less-than-quality customer service when there are issues. This is the second time I’ve had an issue when getting a hotel and canceling due to an issue. Booking.com is the one you pay and not the hotel directly so it is not the customer’s job to contact the hotel regarding refunding money, but they put that responsibility on the customer.

Purchased with Booking.com. Per booking.com do not refer to the actual airline purchases and what you purchased. Booking lies about the costs and purchases of items to make it “appear certain things are purchased” for example they will purchase a check in bag but in reality it is carry on. Then when you get to the airport there is no check in bag purchase (costing $100 more than in your confirmation) booking and airlines work together to scam people to pay more, for example by charging you to be able to check into flights and purchase luggage’s! SCAM!!!! Just book direct through the airline! First photo from Volaris. Second from booking.com. Per booking.com I paid for 18Kg not 55lb. I had to pay another 121.00 to check in a bag

Hidden fees. I first called the property to see if they would charge additional fees. They said yes. I tried to call Booking.com but I couldn't get to customer service without booking a room first. So I booked it. The rate include a $30 destination fee. I called the property again and they said they was charge another $30 amenity fee and a nightly $75 NON-REFUNDABLE incidental fee.

I have been a loyal member of Booking.com for years, but my recent experience has left me extremely disappointed with their customer service. I booked a hotel room in Delhi, India, expecting a decent stay, but what I encountered was far from it. Upon arrival, my wife and I found that the property looked nothing like the pictures shown in the advertisement. The rooms were small, poorly ventilated, and had a musty, stagnant air. It felt suffocating to be in there. To make matters worse, the room was infested with bugs in every corner, which made us feel grossed out and extremely uncomfortable. While I didn’t expect a five-star experience, I certainly didn’t sign up for a bug-infested room.

I am very disappointed with Booking.com. I made a reservation for a vacation, received a confirmation for the reservation, and then awaited the request for payment. I never received the payment request, so called the # on the reservation, which was the number for the real estate company handling the property. The company said they had not received anything from Booking.com, so I had no reservation. I sent them the email I received from booking and they still said they had received nothing from booking and would not honor the reservation. I could not find any way to get in touch with booking regarding this situation, so I have no idea what booking says about it. Moral of the story: Do not use booking.com, you may or may not have an actual reservation.

Flexible ticket for flight tickets is a scam. Paid 200$ for 2 tickets only to find that there is no flexibility at all. My original ticket is AirIndia (first domestic stop) + Japan Airlines for 800$. While the website shows plenty of options in 1600$, 1400$ range they insist to only change to 3700$ per ticket, that too after a long long wait on the call. On top of that the customer service does not even tell why the prices show less on website but simply ask to call AirIndia airlines which seems to be off given the itinerary is mostly Japan Airlines. They just seem don't offer much help and re-directing to others.

No stars should have this company. In the last 2 years, help and support decreased. ****Now no phone contacts available**** If you try extranet even in one day I have to wait for a code. Then if you write or mail a request this gets answered if it gets an answered in over 2 days. The fees are high and no support handle or answered properly. The worst is that now no support is offered by phone, you must login but you have to cross several codes that might be sent to you. You can not expect run a business with no dependable agents. Through small owners partners now is really of *how they can run this as a business*. It comes to abuse of the smaller

RUN.. AWAY..!! Use another platform no matter how much of a bargain you think you are getting. YOU WON'T.. Booked a Villa at the Margaretville Resort in Orlando in June 2024. 2-bedroom. Seemed great at first... was excited about it. But what they DON'T TELL YOU or DISCLOSE is that while they are booking rooms, hotels, homes etc.. on behalf of OTHER Property Management Companies- BOOKING.COM does not fully disclose all fees or conditions that the Property Management Company discloses to them. So then you receive an AFTER confirmation DETAILS AFTER you already PAID BOOKING.COM. EXCEPT: No USE OF RESORT AMENITIES!!! WHAT!!?? Called Margaritaville Resort and they stated that THEY DO NOT HONOR RESORT FEES PAID from BOOKING.COM and the CASIOLA PROPERTY MGT was NOT part of their "network" and CASIOLA offered no help either, could have cared less.

Terrible customer service. I booked two stays with them. One was international and the other local. I reached out via phone regarding the international booking. The wait time, according to the automated system was 20 minutes. I waited well over an hour to speak with a representative. They gave me the runaround. Needless to say they were anything but helpful. I ended up losing my booking and they kept the 770+ dollars I paid. This most recent experience was exactly the same. I emailed them, rather than waiting on hold. They state someone will respond within 24 hours. That time frame has come and gone. I will NEVER use them again and advise that you shouldn't either.

Booking.com is not very helpful in getting my reading back. I tried to communicate with the merchants with no response and booking.Com always put me back in a helped situation. They don’t help their customers get their money back from the merchants.

I Booked a Stay at A property 10 Months in advance to Lock in a Lower rate. My Credit card was entered upon booking. It was also Booked as NON CANCELABLE! I kept asking the Property when they are going to charge my card. They kept insisting they would send me a payment link. They never did. I was starting to get nervous. I called customer service and they contacted the property and they said they would be sending it over. I kept messaging them asking for the link every 3rd day.

Made a reservation well in advance for 2 rooms in New Orleans ahead of a big weekend. Found I was unable to go at least a month before the event. They wouldn’t allow me to cancel and didn’t try rebooking. I think they are Terrible!!!!

I booked a flat 4 months ago paying the whole amount in advance. Last week I was informed by the hostess that he could not host us for severe health issues he had. First feeling was shock since I had to find another place to stay for the whole family last minute deals that were too expensive. Booking informed me that they would do everything to find us another place with the same facilities and any amount above the price we paid will be fully covered by them (I have it written as well after asking it).

Booking.com is horrible, they left my wife and our service dog outside in 107° heat at an overbooked hotel (American Executive Suites) then wouldn't refund us until the motel responded. Very poor customer service, i.e. wouldn't let me talk to his supervisor and complained about his virgin ears. 2 out of 10.

I made a reservation for Residence Inn in North Conway on July 9th through Booking.com. Due to a change in plans, I canceled on the same day and the information was that I could cancel until July 20th. Now, Booking.com has changed the conversation and said that the cancellation billing term is the same amount I paid for the stay i.e. $1,048.60. This is Scam. If I had it until the 20th, it means the amount is refundable. I want my money back in full because, if not, I intend to report in ALL media how Booking.com deceives customers. Cancel reservation: **. Pin **.

Horrible customer service. Initially canceled my booking, got an email stating my card would be refunded. Then got another email stating the booking went through. This was an hour later after I already made another booking with the hotel. They are refusing to refund my money.

They will just blame you for their screw ups and refuse to resolve issues. Booking.com is literally disgusting. Their system rejected my modification request even though the property approved it, so we got screwed finding another place to stay last minute (ant infestation at the property we were staying at before) and then we showed up for our original booking and were told we were expected on the modified date. We almost lost our booking.

Updated on 07/30/2024: Booking.com has allowed scammers on their site and then they take no responsibility for it. I was originally told that booking would refund me if the site (scammer) did not within 30 days and that they would then go after the site (scammer) themselves. It has now been over 60 days and booking says that they never said that and that my bank needs to dispute the charge (which of course they are) but they shouldn't have to. Booking is solely responsible for this. I'm still out $2300!!!

I used Booking.com to rent a car during a trip. I chose their service because they offered a cheaper rate than their competitors. However, they just omitted the additional charges the rental company added. Other rental car companies quote you an accurate price which includes any taxes. Booking.com does not include any taxes or additional fees. It was more expensive to reserve a car through Booking.com than other servers. I don't recommend using Booking.com. They are not upfront about their prices, which makes them untrustworthy.

I booked a stay with Holiday Inn Express & Suites Toronto Airport South through Booking.com. We did not show up at the property at the time of stay - the no-show policy states that the customer will be charged a cancellation fee. We were charged a cancellation fee + the cost of a FULL stay we booked. This happened in August 2023. Today is June 2024 and I have not received my money back which is more than $1,500. Booking's customer support is non-existent. I have received tens of generic emails requesting the same information over and over again. They cannot manage properties of their website, there is ZERO customer protection. I have been a loyal customer of Booking for years, I will NEVER use this service again. Scam.

This company does not have humans working there.. There isn't a customer service dept., likely because they would be called with every booking. BAD BOOKINGS KNOW THIS. They know they can get away with any issue, because Booking.com is not a real company. If you book with them then any issues will be YOUR fault. I had a bad booking THEN got bed bugs from them. This was in the Spring, so I am not posting out of immediate anger (it's now Summer). If you book with them, you WILL be on your own and you WILL pay too much. Book with them, and you will only screw yourself over. They will NOT be there for you, humans literally don't work there.

Booking.com is terrible. I have never experienced such horrible customer service in my whole life! Do not use this site/company if you want to have a positive experience. I literally lifted the call with a headache.

The worst rewards program/ customer retention imaginable. We’ve booked over 50 room nights and spent tens of thousands of dollars- most of the places we booked were 4-5 stars. We've apparently risen to Genius Level 3. Not only did we not receive promised perks, they can’t manage to throw in a free breakfast let alone upgrades. They take forever to answer if they do at all. I will complain one more time but at this point we arent expecting them to care or do what they promised to. DO NOT use Booking.com.

If I could give a big fat 0 I would. I needed a hotel room for 1 night after unexpected guest showed up at the house. I went to Booking.com and the cheapest hotel I could find that was within a few miles of my location was $168. I thought that was high but I was quite sure Booking.com would be the best option because their commercial even says so.

Paid $2100 for a 9 day stay. Drove 4 hours to our destination to find that our reservation had been cancelled. We were never notified. And I’m still down $2100…: These dudes are in for an earful. Never again. Crooked company with zero regard for customer service.

Booking.com used to be the first website that I used to check to go somewhere but for the past 3 or 4 years, it started getting bad and bad and bad, customer service is not professional, and they do not know how to do customer service. Last time I called to change the room type and I asked clear if I have to pay any extra, she said no but she charged my card extra money then not even 20 min after I call to discuss the charges, she said do not charge, the system does :). Then I asked to keep the old room that I had not even 20 min she said that I have to pay with a new rate. :) And they wanna charge me extra money to go back to my room type. I even asked her to check the phone call to prove that she did not say anything about the extra charge and she said no!!!!! Very bad customer service.

Horrible! Don't ever use this service. The hotel you're renting is probably cheaper on the hotel website. I spent over 5000 dollars on this site and was promised rewards and cash back and never received anything. More of a lie than a service.

When you use a back alley company like Booking.com and they SCREW IT UP, no one answers the phone. The outgoing message says “Voicemail not setup”. I was given the wrong door code and the resort couldn’t help me out cause I went through a ** company called Booking.com. Took me over an hour to get the right code through email exchanges while family was waiting outside. Turns out the middle two numbers were reversed. Take my advice….Don’t learn the hard way.

Booking. SUCK. Hotel couldn’t find reservations. Booking.com promised help within 24 hours, 3 months ago. Still no help. Beachside walkout room became 2nd floor. Deleted Application and will never use them again. Save your vacation and book directly

They scammed me. I arrived at the property to be told there was no booking. The next day they found the booking and charged me anyway even though I had to book elsewhere and refused to give me a refund for the room we never stayed in. Avoid them.

They put me in a room that was so filthy that there was black mold surrounding the tub. There was a thick layer of dust everywhere. The fire alarm went out off when the air conditioner was turned on and nobody from the office checked on it. There was zero water pressure and I was barely able to brush my teeth or flush the toilet. It was not safe or clean. Booking.com has refused to make it right.

Booking.com failed to submit my reservation to Hilton leaving me and my family stranded. I couldn’t get ahold of anyone at Booking for help for over 24 hrs. When I called their system dropped the call. When I used the chat, no one replied. I just kept calling every 4-6 hrs until I finally got through. A day later (when the reservation had passed and I had to pay more money to book a different place to stay) someone finally took my call. Useless and dangerous if you want any guarantee. The staff at the Hilton had had similar experiences with Booking.com personally and no longer used it for those reasons.

A very bad experience. I called twice. The first agent was so rude; told me that because I am an ** I am looking for cheaper price and the next agent gave me a much higher price for a hotel which I then booked personally at a much lower price. He was telling me with taxes the total was $398 when the base price was $207! Can you beat that?

Made a reservation on April 5th, 2024. They immediately billed our credit card for the stay. Unfortunately, my husband was diagnosed with cancer in May and I had to cancel our visit to NY scheduled from 5/18-5/26 as we were no longer able to travel. I contacted Booking.com on 5/11 to cancel the reservation. They were quick at giving me a partial refund, but the cancellation fee is outrageous. I called the hotel and was told they did not receive any money from Booking.com, so their online statement of it is up to the hotel is bogus.

Booking.com dropped the ball and did not help fix the problem. Booked and paid over 30 days prior to vacation got to check in and no reservation existed. Called booking.com for help with their mistake. Zero help after 5 hours we still did not have a room to stay in for the night much less the 7 days. They told me they would be nice enough not to charge me for the non existent reservation. But would not get my money back for 7 to 12 days. Do not use booking.com. They do not stand behind their service

They charged $126 to cancel a room. They said it was to hotel's policy. I called the hotel and they told me they never charge a fee if cancel 24 hrs before stay. Booking.com lied and stole my money. I have used them for years but will never use them again. They are crooks.

Booked on 6/7/24; checking on 6/7, checkout on 6/9. Cancelled on 6/7 due to an car accident beyond my control. I got ping-ponged on if they were refunding or the hotel-- never seen my money again. Smh.

I intend to leave a negative review about Booking.com, through which I booked a hotel in Ibiza. Initially, I asked them if I could modify my booking, and they assured me they would respond within 24 hours. However, after 8 days, they finally replied, informing me that my booking had been changed. I strongly advise against booking anything through Booking.com due to their extremely poor and unreliable customer service. Their staff's mistakes have resulted in me having to pay double the original price.

The hotel I reserved was not where they stated it was. I tried to contact them which was incredibly difficult. They recommended I deal with the hotel directly. I did and we worked it out. The next day they sent me an email stating they hadn’t heard from the hotel, but that I could call the hotel or email the hotel. Not sure what the point of using them was. I pretty much did all the work myself in the end. Definitely not impressed.

Stole my money and hasn't given it back. Reporting to the BBB NOW. Every time I call they blame it on the hotel. When they're the merchant. The hotel has sent me emails stating they cancelled my reservation and didn't charge. But every time I call Booking.com they give me countless excuses as to why they're not releasing my funds. Plus they have a customer service rep from India or Pakistan that's very disrespectful and even yells..

Bad Customer services. They don’t listen to your request, don’t even understand the problem, just ask the proof of payment and simply forward to the property. Waste time. Very unpleasant experience with Booking.com.

Thank you Booking.com for letting me calling back 5 times over 3 days to change what I thought flexible flight (with paying extra 230$), 1 month prior to my departure and still unable to change my flight as there are no seats available now, even though there are available seats in your website for someone who would like to book new flight with same airline and days???

The most pathetic booking site I’ve ever used. Do yourself a favor and DO NOT use Booking.com. They don’t deserve 1 star. Horrible customer service, almost impossible to speak to someone, they continuously disconnect your call, took us over 1 week just to get a refund processed and I still haven’t received it yet. Lesson learned the hard way and please take my advice, don’t use booking.com, EVER.

The will not price match. Scammers. Same reservation was found for $400 less- Gave me a number to call a manager- in Argentina. Told me the hotel needed to approve. Sent me an email as if they were the hotel saying my request was denied. The hotel told me they have nothing to do with them- They made me call the hotel 4 times- They said they would speak with the hotel but it was all a lie.

This site will make a mistake with the hotel, not tell them a booking was canceled, and still claims the customer owes the money for the room they never used. Not professional. Won't be using this site again.

Worst reservation business possible! Irresponsible! Don’t book anything with them, they won’t do anything if you got problems. We reserved a home via the booking website and the home was nothing like the photos published and it was disgusting, insects, broken equipment…

I am extremely frustrated with their customer service. I had booked a hotel for June and needed to push the date back by a month. There was no availability, so I had to cancel. I knew the cancellation wouldn't be free, but I was charged $378 and only refunded $64 from the $442 I had initially paid. Before the charge and while trying to cancel, the property owner was playing hide and seek with me and ignored my messages. I tried calling customer service, but each time I was told there were too many calls and that I should write instead. When I wrote, I received no response. After the charge, I received one response saying they would investigate. I waited a month, and when I followed up on the refund, I received a message saying I had already been refunded $64! I am furious and feel scammed.

Buyer beware! Before you book a hotel on Booking.com be sure to do your research, check other sites for reviews, use Google, anything but their lies they spew about true guest experiences. I recently booked a hotel and it had great reviews through Booking but it was not truthful. The hotel was awful, dirty and overpriced. I left a review with my experience and they rejected it. I appealed it, they rejected it again. They should really honor all feedback so consumers can make a true informed decision but they choose deception.

Booking.com lied to me about the price for a rental car. When I picked up the car they charged me double the price in taxes that booking.com said I would pay. They don’t help in any way. Customer service is nonexistent. I will never do business with them again. Thankfully there are other online companies.

Booking is a terrible website! Do NOT USE! Customer service is terrible! Wrong information is displayed for rooms! Would NOT RECOMMEND USING THIS BOOKING SITE!!! Customer service is a complete JOKE!

We had used Booking.com for a family vacation. Two weeks prior to our vacation my daughter broke her elbow. We decided to postpone our trip. Airline gave us a voucher. Not Booking.com. They said our room was non refundable. We explained that we did not need a refund. Only a credit or voucher as we still want to do the trip just later when my daughter is all healed up. Still booking said no. We are now out $1800. We will never use booking.com again. Bad practices. Booking.com shame on you.