Booking.com Reviews

In March of 2024, I booked a Budget Rental Car through Booking.com to use from April 5th through April 15th. Because I returned the car early, Budget credited the remaining days rental fees to Booking.com. I discovered about July 1st that I had not received the credit. Upon realizing this, I contacted Budget on the phone who confirmed that they sent the refund to Booking.com (about $500 US).

I booked my flight and paid for my seats. Received confirmation from Booking.com that my seats are reserved. However, when I went to the airline website, my seats are not reserved. Booking.com said that my seat selection is declined. I have to reserve another seat and pay for it. Absolutely terrible service when they are booking for an airline and can't get the seats that they confirmed are booked.

Very disappointing. I am a regular customer of Booking.com and at Genius 3 level. I have been to more than 35 countries and majority of hotels booked through Booking.com. I had a confirmed booking in Vegas along with my brother who underwent a brain surgery few days back. I wanted him to get some rest and spend weekend in Vegas but when I reached the hotel they declined to check in stating that the Booking.com has not updated it. It’s 3:00 am here in Vegas and I am in roads with a patient. Never expected this.

Reserved a hotel for Sturgis 9 nights. We decided to go back home after 7 nights. We checked out on a Friday. The hotel said it was okay as they were able to book our room to others. Booking.com refused to modify our reservations to 7 nights and made us pay for the entire 9 nights. I even gave them the general managers contact information to call. They didn't call and just said after you checked in reservations can't be modified. I will never book through them again.

Booking will not release refund because they keep saying they cannot get a hold of the hotel to get approval however I have recordings and emails from the whole hotel general manager, stating that he was in contact with them and confirmed it was OK to refund the cancellation. I have been in contact with booking multiple times each phone call takes over an hour, you could not hardly understand the live person, and they repeat their self like a robot and nothing ever gets resolved. It’s literally like talking to a wall. Save yourself the headache and never book anything through this company!

I have bought a 3 night hotel in London. Just before I took the flight, I realized there were terrible reviews about the hotel on Google. The reviews were saying that "the hotel is a scam, it is under repair and not ready for customers yet". I called Booking.com and asked them to change the hotel. They said I should go to the hotel first. I insisted but it didn't work. I went to the hotel and it wasn't anything close to what is advertised not booking.com web page. The other reviewers were right. I called booking.com and told them the situation. After some hassle they accepted to refund only after I book another hotel and send them the receipt that I didn't stay there. I booked another hotel through. Sent them the receipt but they didn't make the payment. I had to call them 10 times to ask for $900 and change money but they never make the refund. I never buy from them anymore. I try to pay directly to the hotels now.

I’ve been booking hotels via Booking.com for years and now have been charged for a hotel which I have no reference or PIN code. The customer service with booking.com has been terrible. I keep getting generic emails asking for the same detail. I understand it is a huge company but the customer service has been deplorable and I’m now out of pocket and it doesn’t look like I will be reimbursed. Really skeptical of this company.

My wife and I booked a motel in Meridian through Booking.com, the Roadway Inn and Suite Motel was unlivable as it was filthy with pubic hair on the beds and in the shower. The toilet had never been cleaned! Through this I contacted Booking.com for a refund as we walked out unwilling to chance getting a disease. Booking.com investigated the situation and emailed us stating that we would receive a full refund. To this day we have not received a refund and are unable to talk with a human being. This company is fraudulent and we will be filing a lawsuit against them as we have all documentation needed to satisfy the court!

Booking hotel in Lucerne, Switzerland through the website described the hotel one way. And after I reserved the hotel and received the confirmation which described the hotel a different way. If I would have known the correct description when on the booking page, I would have never booked this hotel. And when I received the confirmation it was too late to cancel because it was a non-refundable booking. I believe the hotel Altstadt Hotel Magic Lucerne and booking.com's hotel descriptions are misleading. And should make this right and/or come up with a sensible compensation. After refusing to stay in this hotel, I'm sure the hotel rented out the room to someone else.

Needed a place to stay just for the night while moving out of town. Went on Booking.com and searched for deals. Found a good one but the hotel was closed. It’s been 2 weeks, our move was delayed because we had to take extra money for the last two weeks and stay somewhere else that we weren’t planning to. They just replied saying that they’re sorry for the inconvenience on MY PART. I will never get anything through them again. 90 dollars has costs me so much more and I will be taking legal action.

I have been exclusively using Booking.com for almost 10 years for all my domestic and international travels and also referred many family members and friends to it but I WILL NOT BE USING THEM NOR REFERRING ANYONE TO USE IT EVER AGAIN due to the ABSOLUTE WORST EXPERIENCE I have had since my last trip in June! As a matter of fact, I would strongly advise anyone against EVER USING THEM as well because they are now the ABSOLUTE WORST COMPANY and essentially operating like any of the fraudulent companies around!!

No customer service number and no help. Price posted was only $4 difference. I tried to get help for my booking but there was no way to contact them and the hotel said I had to go through Booking.com.

An AWFUL and deceitful company! I have been continuously harassed by Booking.com who has made its mission be to advocate for scamming property managers and hotels. I was in Mexico and booked my stay with booking.com and after I left the property, I start receiving harassing emails from Booking.com stating that I caused damage at the property and stay an extra night. Neither are true! I left on a plane that Booking.com had booked me for the day before I had allegedly stayed an extra night. No damage, while I was there had occurred yet Booking.com representing the property that I stayed at, is nonstop harassing me. I’ve called Booking.com, which is an international call to the UK and they assured me, they would address it and apologized. Yet they continued to harass! Awful, terrible, on ethical company!

Booking canceled my reservation already paid four months ago. The reason was overbooking. They told me to reserve another hotel and promised me that they will refund me the difference. After the check out they didn’t pay me yet any amount for the difference. It is already one month and I didn’t see the money promised by Booking for that difference. The reservation that was canceled was at Sogni Stellari in Bergamo (Italy) and I paid 46,17€ and the second reservation where I stayed was at Casa Vacanza Orio al Serio Bergamo (Italy) and I paid 113,40€. They didn’t want to pay me 46,17€ the difference between two reservation.

I have been a Booking customer for many years and am at Gold Genius Level 3 status. They used to be a good service but in the last year they have kept hundred of dollars of my money due to their mistakes or rigid crazy cancellation policies. This time they required 50% payment upfront for the entire stay, which was 384.50. Then when they couldn't charge me the balance several days before my stay, THEY cancelled my reservation and kept all but 32.60 of the 384.50. Customer Service is a foreign joke with repeating lines no matter what the problem, no way to resolve and can't even elevate the matter. This company are CROOKS.

Booking.com lists inaccurate information about a property. In my case, they listed the property with free car parking no reservation needed. When I arrived, the parking wasn’t free and reservation was required. Booking.com may not need to list all details but should comply with state and city law requirements and regulations.

This is a review on Booking.com and not any hotel. I used them to book a hotel and things changed so I cancelled the rooms. Contacted the hotel and they said my card will not be billed by them but I had to contact booking.com to get my money back. It’s been over 2 months and I finally started a case with Visa and they’re helping me. No money yet but here’s hoping. Contacted booking.com every week. Spoke with different guy promising me a call back and nothing. Do not use booking.com. They are as crooked as they come.

Have a problem with customer service which are not very helpful to customers. As a first time customer l was given a run around on a refund that was supposed to be easily fixed you will lose more… number one is Trust and Booking.com failed miserably. The problem could have been easily fixed if they just followed customers advice but with so much protocol in place for them they are not very helpful especially when it comes to refunds.

Horrible. Don't do it. Read all the other reviews. SHOULDN'T BE IN BUSINESS. WENT TO CANADA BC before Alaska cruise 10 of us and when finally found a mess of a house and ceiling FALLING ONTO bed, cobwebs, dusty, over grown outside, even seen rat bigger than our dog running from trash can ..no help from anyone. Would of left but EVERYONE ELSE WAS BOOKED FOR CRUISE SHIPS.. THIS IS NOT JOKE. GO SOMEWHERE ELSE. ADVISE FROM PARTY OF 10 ...

Terrible customer service. Required to pay for luggage twice and told to submit form to receive refund. Submitted form twice with no resolution. No one will respond or they tell me to submit the form again.

These people are terrible. They literally booked me for a booking that the hotel wouldn't honor, charged me 200 dollars, and then had the nerve to tell me that they would relocate me but I needed to pay for another reservation, only it would take 10-12 days to refund the money from the first reservation that they screwed up and so I needed to pay for the new reservation. Essentially what they were offering to make it right was a chance to get burned again, no thanks. Avoid these people like the plague.

I stood on the phone for hours regarding getting my money back for a booking that stated that it was not confirmed. So, I booked with them again some place else then they stated that I could not get my money back for the one that an email was sent about not being confirmed because the last email was for a previous booking and not for the last booking made.

Booked a B&B half way across the country. Before we arrived, we called the number provided. They said we didn't have a reservation. Called Booking.com, nothing they could do until the next morning. We had to pick a hotel on the side of the road that wasn't completely booked. There was a reason it wasn't booked. The next day we went to the hotel they booked for us, none of the amenities they assured us were there. Charged us an absolute fortune, even though they said they would take care of the fees, We had to fight to get our first payment refunded, was charged more than the going rate for our room, plus extra charges. They will not get back with me, just an endless loop of the same "we need more information". We will never use them again, I suggest you don't either, unless, being stranded, and paying several hundred dollars extra for their incompetence & sheisty practices.

They have the worst customer service. They do not care how the customer feels or how they were treated. They say they investigate but they don’t. they just say, "Oh so sorry you that the experience but we can’t reach anyone so we can’t do anything for you."

Recently we booked a 7 day vacation to Maui through United Airlines Packages which used booking.com for the hotel. We were quoted a total price. When I inputted the payment, we were charged for the airfare but for some reason the hotel didn't take. I had to call Booking.com. They charged me a deposit which covered resort fees and taxes. Upon checkout I was billed for 7 nights as well as resort fees and taxes. For some reason the deposit was never communicated to the resort from booking.com so I was overcharged. Thankfully I printed out the information from booking.com which included the agents name.

Booked a hotel for the weekend through Booking.com and when I got to the hotel, they told me they didn't have the confirmation of any booking on their end. Booking.com's customer service was absolutely no help but they did inform me that they would cancel the booking on their end so I could get a refund. However, they never canceled it and thus I paid Booking.com for absolutely nothing AND had to pay for my stay individually with the hotel. It was a total scam.

They have a halfway house on their site, which we booked. We arrived there and immediately left and booked another hotel. I messaged Booking.com twice with no response, then called and waited on hold for 20 minutes only to have them hang up.

Booking.Com was a total scam. I asked for an ocean view and all I got were views of balconies and concrete. And when I called them, all I got was a “So sorry, won’t happen again.” Not to mention that they didn’t even have a representative to speak my language. I guess the service was just as bad as the booking.

We paid for a room with view to the ocean and when we arrived, we not only got a horrible view, but we also got a “mobility access” charge, which we didn’t even ask for. After calling a staff member, he told us that he the company wouldn’t take off the charge simply because we “booked it”, which wasn’t true at all.

I stayed at a B&B in May. They overcharged me and when I called Booking.com they assured me I would get a refund. Here it is three months later and 10 calls later still no refund. Now they’re telling me it’s been three months and it’s too late to get the refund. WHAT? It was your fault. I’ve been waiting for this and now it’s too late. These people are too much. I don’t suggest booking anything with them. If there’s a problem you might as well forget about your money.

This is crap and worst online web and app I have ever encountered. Your customer services sucks and they will just reply to you with generic email asking the details of your booking again and again. They are blood suckers and I will never use again. I will delete their app permanently.

PATHETIC CUSTOMER CARE. One of the worst customer care service they provide. I've made my reservation and now all my listing are not showing active and they didn't send me any confirmation email. Now, when I call to hotel they told me that my booking is confirmed and they will deduct money from my credit card as per the policy. But I am unable to get my confirmation number and PIN and they never respond with any details on emails. One of the worst experience I ever faced. I will sue them if any money deducted from my credit card as they said all active booking will show in active but nothing is showing. Disgusting service. AVOID AVOID AVOID. SCAMMER SCAMMER SCAMMER.

We have used Booking.com for almost everything. We recently stayed in a place that we had to reserve the same day, we drove from 3 hours away. The place was nasty, smelt bad and the carpets were absolutely disgusting. We came back from our concert around midnight to a cockroach near the vending machines. Then at 3 am, I awoke to a cockroach that ran across my chest!!! We told management and asked for a refund and they still refuse to give us one. I have contacted booking multiple times and they offered a $29 compensation, pathetic. We paid $192 for a roach motel and they offer $29!!!

Cannot reach anyone to cancel reservation. Have a family emergency and they do not even respond. Just keep sending emails stating my reservation. Terrible service. I should have looked at the review before booking. Lesson learned. DO NOT USE this organization.

Hopefully this is helpful to the next person that used this garbage site. We booked this flight a month in advance. We got on to our plane to go to DC. That was great! We got to the hotel. That was great! But when we needed to go home our flight was canceled... Booking.com immediately transferred our tickets for the next day flight but we needed to go home that night whether it was train, bus, or car. They didn't care, refusing to refund us. Took over 3 hours before we got an answer if we'd be refunded. One rep said $160 with in 5-7 business days. Then the lead said $30 because they transferred our flight for the next day even though we did not agree or confirm the next day flight. Worst customer service I have ever experienced. I'd rather talk to the cable company. They said they'd have it handled within 2 days now, but honestly I'm disappointed that they forced us to get another flight that we did not agree to.

When we travel we use Booking.com but after this last experience not sure if we will ever use them again! Booked 2 hotel rooms in June, Canceled the reservation on July 8th. On the check in date of August 1st. I was charged for one room at 2:43am 14 hours before check in and after 24 days of me cancelling. A charge that should of never occurred, I have the email that states "This booking was cancelled at free of charge? According to the hotel, booking.com never sent them over my cancelation. This unexpected charge has left me carless with a newborn! My vehicle caught on fire just the day before 7/31 & due to this charge I can not afford to pay for my rental and will not be able to afford it until I get a refund in 7 to 10 business days.. The irony! Reached out to booking, have not heard anything!

For my son's graduation, I made a reservation, on the Booking.com website, for my family's stay at Pelican Executive Suites in Coral Gables Miami; and paid the sum of USD782.10 on Jan 2, 2020. Unfortunately the ceremony was cancelled by his university due to Covid-19, and I cancelled my reservation accordingly (before the date we had planned to arrive). In response, the hotel offered to keep my payment and in return, for a free stay in the future. I said I had no other reason for traveling to Miami, and asked for a refund of the USD782.10 I had paid. Since then, I have sent several messages both to Booking.com (the site on which I paid the USD782.10), and also to Pelican Executive Suites, with no success for over 4 years!!! I hereby ask anyone who can help me get my money back from Booking.com (or Pelican Executive Suites)!!! I've all the supporting documentation.

My hotel could not find evidence of prepayment for my stay, so they placed a $900 hold on my credit card! I tried to get a receipt from Booking.com website to prove to the hotel that the room had been pre-paid, but this information could not be found, so the hotel refused to roll back the charge! I finally received a receipt 2 days after completing my trip. Booking.com added no value to the transaction; instead, they created confusion and inconvenience. I will book directly with the hotel in the future!

Completely misinformed/uninformed in phone call with Booking.com agent regarding cancellation policies, insurance. Weeks prior to hotel stay were charged full amt on our credit card including insurance we did not authorize. Was informed that cancellation could be done up to days prior only to be charged a full day rate plus insurance (which I had never agreed to) even though cancellation was well in advance of booking.

I recently booked an overnight trip through Princeton, WV through Booking.com three weeks before I was to leave. When I arrived at the facility, the staff had no knowledge of my reservation even though I had email confirmation of the arrangement. Fortunately the manager had an availability and even offered me an upgrade since the room I rented was not available. While I have nothing but praise for the resort, Booking.com will never receive further business from me.

I would give this 0 stars. The way they handled their mistake is so ridiculous. Do not book anything with them. I booked a hotel and my party ended up not making it. Within those 24 hours I cancelled it. I literally cancelled it within 30 minutes. I’ve called twice and they keep telling me they need written consent and told me that they sent an email to the hotel and for me to call to expedite the process. I’ve literally called 10 times in the course of 2 days. The hotel has given me and Booking.com verbal consent. Booking told me it is against company policy to call the hotel but proceeds to call behind my back and got verbal confirmation. Talk about shady business.

Absolutely horrible customer service. Very complicated to get in touch with a human and then when you do, they’re just a robot with zero personality or ability to assist. For your own sanity, just take an extra minute to book through the actual company instead of utilizing this company like I sadly did.

Horrible experience! I booked accommodation NUMBER 81 in London. Paid almost 700 euro, when I arrived to the place it was extremely messy and unclean so I requested cancellation immediately. The staff called the owner and promised me full refund in 24 hours but nothing after 1 week. So I called the customer service and sent them all proofs but the result they gave me is that they can only refund me 80 pounds over 700 I paid. Horrible!!!! I can't believe that Booking.com let host like that being advertised! Unacceptable!

Steals money. Violating their own polices and procedures. Even when you cancel and have proof they still run the debit for full charges of the reservation. Beware. They are making me jump thru hoops to try and recoup money. Why does someone not shut down fraudulent companies.

We booked a hotel at the rate on the site. We arrived to the hotel and requested to modify the room due to unavailability for early check in. The manager for the hotel offered to accommodate the modification for the new price at the going rate. The customer service rep from Booking.com blatantly lied and stated that the hotel gave us the room at the same price. The price of the room was cheaper both on Booking.com and at the hotel itself. They basically charged us $30 to modify the booking! We received what we requested however, they should have honored the modified price that was reflected in their site and by the hotel!

I had a terrible experience using Booking.com on a recent trip. I would not recommend using Booking.com to anyone I care for. I have not found Booking.com to be helpful at all in resolving the issues I experienced.

There are employees of Booking.com hosting booking scams. They know all the loopholes to scam patrons out of their money. They may have thought they got away, but we are arranging a group as we speak. Do not book a stay that is any way connected with this platform, ever. They hire actors to behave as techie sales reps at conferences as well. No one in Saas should ever allow this fraudulent platform to take part.

This is has been the worst experience. The room around the refrigerator is brown. The stools on the bottom of them are broken and have been. The parking is terrible and now I will lose my deposit from my rental car because someone scratched the side of my car because they are so close together. The parking you can't ever find a parking spot. Then you have to turn around with other cars behind you because it's one way in one way out. So I tried parking in the overflow. It's so dark. It's dangerous to have my kids. This is a terrible hotel. The shower only turns one way all the way around and turns cold and hot and off. It's terrible.

I paid for, reserved and expected a two room suite! Not a 2 bed standard room with a pull out couch all in the same room. I called customer service and was told that nope two room suite means a 2 - bed room not a two room suite. What does 2 room suite mean to you? To me it means the beds are in a separate room from the living area. I have always used Booking. Pretty crappy way to treat a regular customer. Fool me once shame on you. Fool me twice shame on me. Never again Booking. Never again.

I recently had an worst experience of my life with one of the Hotel patronage at Booking.com, I reported that the hotel didn’t have any service protocols, my keys were left at the front desk at 11:00 pm unattended for me to pick up. Yes as you read!!!! When I arrived there wasn’t any hotel staff at the premises only a sing to call a phone number provided which I called twice with no answer. The employee a man returned my call and indicated that my room keys were in front of the clock at the front desk. At 11:00 pm with nowhere to go in Hudson Albany I had no option to pick up the keys and go to my room and speak to a manager in the morning.

So last month I booked with Booking.com. They took out the money from my account, mind you it did not go Towards my hotel, my Hotel ended up canceling on me and I asked for my refund and they didn’t want to give it back, they said I will have a confirmation email saying that I would get my money back. Never got it so I changed my card. I contacted them and they’re putting the refund back onto my card which I do not have. I asked if they could put my money towards a new motel that I’m going to this weekend and she said no it’s been over a month and I still haven’t got my money back. Do not use this. They are scammers.

Warning‼️ Read this before you book or host with this horrible company!!!! Hosts make pennies and it's nearly impossible to delete your properties without them trying to force you to pay all kinds of fees!!! The most horrible company I've ever worked with!!!

I’ve tried various stays with Booking and am always disappointed. Rooms that were given up, incorrect information provided, and awful customer service in the form of canned responses over and over and over again with no true effort to resolve. The app is delayed - we inquired about cancelling because we were provided incorrect information about an airport shuttle. Instead of answering our questions they automatically canceled our room without any verification that is what we wanted to do. Hotel refused to contact Booking and Booking kept telling us they reached out to the hotel. No accountability and always put it back on hotels, hotels always put it back contacting Booking; they never interact. It just isn’t worth it- go direct to hotel to receive better customer service and clear policies. In the end we finally were refunded our money, but only have we had to become overly assertive in email after email.

Never got a confirmation for my car rental (but it was reserved). Somehow went under a funky phone number/not associated with my email/no confimation so that I have "trip #" which you need to contact them. They have been IMPOSSIBLE to contact.. I spent hours trying. I will dispute the charge when it comes up. It's supposed to be free cancellation.

Hands down Booking.com and their Customer Service has become one of the worst travel agencies I have come across. This is the 2nd time I’ve had an issue and both times I have gotten the runaround. First instance it took me 6 months to receive a refund for a car rental that was promised to occur in 20 days. Now here I am again being runaround for a hotel booking that was cancelled because they couldn’t confirm the reservation. Again I was told 2x I would receive the refund in 7-12 days.

I booked a hotel through Booking.com that was able to be cancelled until the day before. Once I booked the room I went to my email awaiting the confirmation, and it never came. I went through the process of getting my confirmation email FOUR times and they never sent it. I contacted every form of customer support and none proved helpful. Once finally getting in contact with support they told me I needed my confirmation number which is what I was trying to get from them, and then they told me there was “no record” of my booking. Completely useless and unhelpful.

They misled me in booking charges to Hotel EPIK. I paid head of time through the app Booking.com. When I got to the hotel, they tried to upcharge me $250. To find out booking. Com did not update terms and services with the hotel. I ended up sleeping in the street because booking.com couldn’t refund me and the hotel would not either. Truly misleading false advertising and booking.com did not care.

I am writing to express my frustration regarding a recent booking error I made. I mistakenly booked a stay for the same day at 21:00 PM (CAD time), rather than for the following day as intended. I find it concerning that a booking can be accepted for a hotel so late in the evening without any form of warning or notification about the timing. While I acknowledge that this error was on my part, it raises a significant issue with your booking process and the lack of safeguards to prevent such mistakes. Given that bookings are allowed even after the check-in cut-off time, surely a warning could be implemented to alert customers to potential errors.

Among numerous bookings thru this company, I will NEVER use them again. I booked a 3 night stay at a place in Italy that was non acceptable in any way and I ended up staying there only 1 night. To make a long story short, after asking them to at least reimburse me for the 2 nights when I booked at another place thru them, they sent me several emails AGREEING to do so, but refused to do it by lying and saying that my credit card company "refused" the payment. I spoke with the CC company and they told me this is ridiculous: "We're a bank, of course we accept credits!". Even the property owner agreed to the reimbursement. They are the most dishonest and deceiving company I've ever dealt with. Caveat Emptor - BUYER BEWARE!

I booked a refundable room and needed to cancel. They would not honor the cancellation. After a lot of runaround by phone and a promise of a refund, I finally disputed this on my credit card. You cannot amicably resolve issued with Booking.com.

This is a rip off. We booked then our plane was canceled due to a outage. I contacted the hotel. They told Booking to refund but it has not been refunded. I used booking lots of times but after this I will not. Won't answer the phones at all.

We are vacation rental owners and tried several times to work with Booking.com. This organization is horrible! They keep commissions even if a guest cancels! I think that's stealing. Beware of working with this company.

I was lured in by the promise of "flexible airplane tickets" from Booking.com, paying a premium for the supposed convenience of easy changes. What a colossal disappointment! In reality, this "flexibility" was nothing more than a deceptive marketing ploy to squeeze extra cash out of unsuspecting customers. When I needed to change my flight, I encountered the same rigid restrictions and exorbitant fees as any regular ticket. It was as if the "flex" option didn't even exist. To add insult to injury, the airline itself didn't even acknowledge the flex status of my ticket, treating it no differently than a standard economical fare. Booking.com so-called flexible tickets are a complete sham, providing no real value or added convenience. Save your money and avoid this misleading offer. I learned my lesson the hard way, and I hope this review prevents others from falling for the same trap.

Negative stars for me! This Booking site is a scam. False advertisement!! I would never recommend to anyone. They will steal your money and don't expect any help from their call center. They will run you around in circles and hang up on you. I booked for OCMD at $85 per night and when they took the money from my account they charged me double the price.. Called 3 times and got told different stories by 3 different people and hung up on. The hotel the reservation was for even called Booking to let them know they accept cancelation and a full refund to be returned to me through email confirmation while they were on the phone with them. Booking said they would refund my money and still haven't. 4 weeks later nothing!!! Charged for a hotel I never even stayed at! Don't use this fraudulent Booking site.

I booked a hotel in New York from March 28th to April 1, 2024. I arrived and stayed 1 night and left the morning of March 29th. The hotel said they will only charge for the 1 night I stayed. It's been 5 months and I still haven't received my refund. I've emailed Booking.com Customer Service about 7 times and I've called 3 times. Every time I call, the customer service tells me it will be taken care of. One time they told me to call the hotel. I'm being pushed around and feel helpless like Booking.com has taken my money. I would like my refund. It's not fair that Booking.com should get away with this.

The properties I stayed at were nice and convenient, however, I had a problem with the owner canceling my booking while I was in flight and Booking.com sent me a message when I touched down. I made alternative booking for another place from the link they sent me and was told that the price difference will be refunded. The payment to the alternative accommodation was also paid to Booking.com and they refunded me the charge for the original accommodation. 2 1/2 months past and I am still trying to get my refund.

We have requested the commissioning invoices that Booking.com has charged us and they are non-communicative. Every time I've called I've been on hold for 25+ minutes. None of our emails have been answered.

I received a message from the hotel through Booking.com. I answered it as it seemed legit. I called the hotel and they stated it was a hack and this happens a lot on booking so I cancelled my credit card but kept reservation.

Be aware, no invoices available after payment (only after 30 days). Contact with BOoking.com is wishful thinking. When you found somebody they are promising everything but acting? No. So if everything goes well, it is a good company, but dealing with exceptions looks to be very difficult.

I will NEVER use Booking.com again!!! On July 3rd, 2024 my family and I rented a van and drove over 8 hours to a confirmed property only to be informed that the property is no longer managed by the same company. To say I am angry is a understatement. Upon calling your customer service dozens of times, I was placed on multiple holds and hung up on many times. Your agents wanted us to repay for homes that did not accommodate us. The entire process was frustrating. We had already paid previously for a stay that was cancelled as we waited at the property gate. The refund process was for 7 to 12 days so we were out of funds to pay for a new property. We were extremely tired and after speaking with several reps could not get a home. We had to drive back for another 8 hours. Very unacceptable. You all inconvenienced us and ruined our vacation.

I am shocked and disgusted with booking.com - we rented a home for a month, and it's a terrible experience. We actually ended up renting elsewhere to get out of that house. I've sent booking.Com countless messages/emails, with promise they would contact me within 24 hours. I've spent hours, and I mean hours on the phone with them, with promise a supervisor will contact me back, every time. It's been weeks, without annnnyyyyyy response. They are completely avoiding me. Meanwhile, we are having to double pay for a place to stay (via booking.Com, mind you). And, you'd think I'd learn my mistake, but no, I've been burned before by them. But, trust me, this is the last time I am giving them a cent of mine.

I used Bookng.com for a stay in Myrtle Beach. When we got to hotel they put us on the 3rd Floor, the elevator was out of service, we are in our late seventies so we couldn’t stay. They changed us a cancellation fee of $123 plus dollars. I have been trying for 3 weeks to get it back, all I get is a big runaround.

Please, don’t book through Booking.com. Customer service is horrible and apparently, you can’t ask for a supervisor to talk. They cancelled our 1 room out 3 we booked for our family vacation, apparently for no reason. What a joke????

Please don’t waste your money and time with this fake website. I lost 1000$, there is no return and no is no any phone number you can contact, it’s basically the scam. I regret it. Never next time. Hopefully, I can report to credit union.

I have been a regular customer of Booking.com for several years and had recently a few interactions that were very disappointing. I have realized that Booking.com is subcontracting some services to other companies and does not have visibility on what these subcontractors are doing.

They had me waiting for a refund over two weeks saying the airline hadn’t returned the money yet and it was a complete lie. The airline verified the money had been refunded since the same day. Don’t trust this company. They use your money and don’t do fair business.

BEWARE. I rented what I thought was a Chevy Spark fuel intake and got to the Dollar counter and it was an electric vehicle. Dollar Rental upgraded my car to a fuel $659 Camaro and canceled the $319 Chevy Spark under my reservation. Booking.com site tells you to contact Dollar to make changes also. Booking.com charged me for the $319 Chevy Spark I never got and Dollar charged me for the Camaro.

I stayed at a hotel, the hotel charged me, Booking charged me as well. The hotel Stated Booking is NOT to charge you. So I now have two charges for one stay. I spoke with the hotel manager to assure she didn’t get paid twice, she gave me a receipt with the correct charge. She received payment once, and so did Booking. I called customer service, 25 minute wait, spoke with a representative who barely spoke English, so I’m not sure he even completely understood what the issue was.

Through Booking.com, I booked a beachfront room at the Hilton Garden Inn in Orange Beach. I’ve included pictures, Booking.com sent me along with my confirmation. All of which was completely FRAUDULENT! I arrived at my room to have an excellent view of the balconies across from me. No Waterview no pool view and in no way the beachfront view I had booked. Because the Hilton no longer had beachfront rooms available, BOOKING.com insisted that I take another room without waterfront. Because I refused, they are citing me as canceling my room and refusing to refund. I’m not canceling my room, I’m canceling A room that I would never reserve, especially for that amount of money that I have paid in full. Do not use Booking.com. They are fraudulent. They are in no way professional, they have no problem with lying and taking your money for something you did not reserve. I will share this information with anybody that will listen.

I had a terrible experience with Booking.com. After booking a hotel in Gordes, France, they acknowledged my refund but failed to process it despite 14 emails and multiple calls. Still unresolved. I booked a hotel through booking.com in Gordes, France, but had to cut my stay short by one night. Despite booking.com acknowledging that I am owed 473.3 EUR for the unused night, the refund process has been a nightmare. I’ve exchanged 14 emails and made multiple calls over the past two months, but the issue remains unresolved.

In Jan 2024, we reserved a vacation home (Whistler, BC, Canada) on the Booking.com site. Their instructions were to pay the 'renter' directly. We communicated with the 'renter' and paid our deposits. In Jun 2024, the 'renter' cancelled our reservation (without our consent) and has disappeared (with our deposit). Booking.com has (so far) been slow to respond to our refund requests, hiding behind layers of customer service that will not provide updates, repeatedly asks for the same information, and on three occasions simply disconnected our calls. In our opinion, Booking.com does a poor job of vetting their suppliers and offers an easy and available platform for fraudulent listings.

I used Booking.com to reserve 3 weekends to visit my daughter at Purdue and go to a football game while there. We reserved in May for September and November. After booking we bought tickets for the games as well. The site was easy to use. No need to pay now - just pay when you get there. Now 2 months later I get an email saying they are cancelling the reservation and I need to rebook at more than double the cost. I called Booking.com - they seemed clueless to help and said they would call me back - but a week later still have not heard from them. So do I find something else or wait for them to maybe call. I have $1,000 in tickets for the games and no place to stay.

Booking.com is a FRAUDULENT company. I booked a stay in Paris online (for about $3000) and I cancelled online 5 minutes after booking and now www.booking.com is keeping $2440!! This is OUTRAGEOUS. I am fighting this through my credit card company. DO NOT BOOK WITH THIS COMPANY. THEY ARE FRAUDSTERS!!

I would use Booking.com again for simple transactions, but if there is any ambiguity, there isn’t good and responsive customer service. I just booked a hotel and an apartment, only to find out it’s cash only. Didn’t state it anywhere. And the second one even processed my credit card, but they want cash.

Totally fraudsters. I request everyone don't book flights through Booking.com. I confirmed a flight from Dubai to Toronto. Before confirming they told me if you cancelled your flight in 24 hours booking.com will returned you full payment. Because of some emergency I cancelled my flight in 24 hours, it's been 5 months But the fraudsters didn't returned my money.

After using this website to book a hotel more than a month in advance AND receiving confirmation of booking from Booking.com ...When I got to the hotel they had no knowledge at all of my booking ...Had to pay over 100 to make an international phone call to try to correct it ...The customer service rep hung up on me. Said there was nothing she could do ...Lost money for the hotel on top of phone call trying to correct it ...WOULD NOT TRUST THIS SITE!!

Waiting for Refund. My son booked a flight to attend a family function in another province and the airline filed for bankruptcy. He is out 1k and have been promised a refund since June, but only when they received a refund from the airline trustees. They keep promising to call back after each phone call and never do. They are the ones that should be paying us, we paid them. This business needs to be shut down before they "steal" more money from innocent consumers. My recommendation to others is deal directly with the vendor, it may cost more but you will not be out of your money. They obviously do not care to monitor the status of their vendors, this could have been avoided should they have had kept tabs on them. They truly do not care about their customers or return business.

I booked a hotel reservation on Priceline, I get to the hotel and the rate is $51.00 a night more than the hotel. This is crazy. And when I asked for a price match I got the runaround about who can approve it. I will not be booking through this any no longer. I travel very frequently and never noticed this until now. This is really terrible that you claim to have cheaper rates and charge a 100+ more a reservation than what I would have been charged directly with the hotel. You just lost a 16-year customer.

I made a mistake by booking with them for a hotel in Nuremberg and tried to cancel it a minute later and they wouldn't budge. I never stayed at the hotel and I got charged for 3 nights stay. People warned me how dirty these people are and I made the mistake of not listening. NEVER AGAIN!

Pathetic and incompetent customer service. They bungled our reservation. They shortened our stay by one night at the last moment without our knowledge and when we spotted the error we were forced to look for alternatives. Unfortunately the property was fully booked. Not to be trusted. It seems some of the customer service associates have a hard time understanding English.

Booked a room through Booking.com that I was unable to stay in due to the Delta/Crowdstrike airline cancellation. Booking.com had a process where I could request a partial refund since I was unable to attend. I did so, and sent a message to the hotel asking for some financial consideration since I couldn’t stay. Started this process 3 days before my stay. Nothing. Day of check in the hotel called me and asked when I would be checking in. Said they never received the messages through booking and that they couldn’t help me, only booking could. I will never use booking again, it’s just a ponzi scheme.

Just want to share my experience with Booking.com with others here. I booked a hotel in Japan with booking.com. There's limited options when you order an overseas hotel. I searched online before and eventually give a try to booking.com. Their listing is messy compared to others. For the same room, they list it with so many option like 1 men, 2 men, 1 bed, 2 bed, etc, which make them seems there's a lot of options. But also confusing the customer at the same time. I ordered a hotel for 2 person with breakfast. Before I clicked the "submit" button, I double check everything. But after I submitted, on the confirmation page it listed as "1 person" only. I am sure I didn't make any mistake so the only reason is that they copied and pasted the information when they created the list so "1 person" option shows "2 person" there.

My girlfriend and I reserved a room just to get away for a night last Saturday. I booked it through booking and it was paid for. I had a golf outing and she couldn’t get to the room til around 630 in the evening. It was the last room available anywhere in our area due to a convention and I had never stayed at an extended stay America suites before. It looked ok but it was just for a night. Well she arrived before me with my confirmation number and receipt so she could check in and screwed it up whether it was booking or the hotel and charged her card for the night as well. The hotel realized it was paid for and tried to refund her which she still hasn’t received and I know that’s the hotel's fault but this hotel is another story and bad review. They gave her the key and she went up to open to door to a nasty uncleaned room with garbage, dirty towels, dirty sheets, and just a filthy dusty room.

Horrible, stay away and do not use Booking.com even if they are way cheaper than booking with the hotel or other websites that have good reviews, I booked a hotel and I had a deadline to cancel and I literally cancel two hours before midnight on the deadline date and they did not refund me anything, it is so weird that I removed my credit card. They tried to charge my other Credit cards that I have never used on their website, honestly, I don’t know what to do at this point, I was not able to get a refund thing is how did they have my other card information, booking.com is A bunch of thieves.

Hello, I tried to booked a flight from Toronto to Vancouver on June 23rd and unfortunately a glitch in the system, processed my Visa payment but did not confirm or book my flight reservation. I have no flight or no confirmation email, just the confirmation from my Visa account that the Canadian dollar payment went through. I have been exactly a month and 3 phones to the customer service call center, 3 different people, a written confirmation that I would have my money returned at the beginning of July... nothing has been processed to refund my money. Each time I call, the employee states that they have received my money, have no booking to apply it to, therefore it will be returned to me and that I will have my refund with 5 to 7 business days and it doesn't happen. Has anyone else had this issue and how long did it take and what steps did you use?

Paid $380 for extra legroom seating and didn’t receive it from the airlines. Had to pay again at the airport. Booking.com refusing to refund me for seats I never received. Use another service as this one is a complete scam.

So my husband travels for work and we went through Booking.com and made a reservation for 4 nights and things came up, he had to leave after only staying 2 nights. We paid for 3 nights and a 50 dollar deposit that we won't receive back. When I talked to Daniel ** the first time he got an attitude with me and hung up on me then charged me an additional 92.43. I called him back to ask about the charge that was made that I did not authorize, he proceeded to tell me it was the hotel that charged me then hung up on me again.

Awful…A date was put in for my flight and confirmation email confirmed same date a month later. I would never have put in that date and it showed what I put in on my app and it was not that date. They said they couldn’t make any changes or give any refunds.

While on a road trip with our grandchildren we went to Booking.com and made reservations for a hotel in the town we wanted to stop at for the night, we needed the room for the night of the 20th but inadvertently selected the 21st. We noticed our mistake in less than 5 minutes and I called the hotel directly and explained the issue and they were apologetic but they were completely booked for the 20th when I asked for a refund they told me since I booked the room through Booking.com I would need to contact them for a refund. I went to their site and tried to get a refund but was told once the reservation was made it would not be modified or refunded. Lesson learned when booking anything from flights, rental cars, or hotels book directly with them, you don't save any money booking through anyone else and they are flexible with changing dates and refunding money if anything happens.

I am extremely disappointed with the service provided by Booking.com. My flight was canceled by the agency, and booking sent me a faulty invoice and demanded payment for a service I never received. Despite contacting them multiple times and providing all necessary documentation, they have been unresponsive and uncooperative. This experience has been incredibly frustrating, and I strongly advise against using booking.com for any travel arrangement.

Booking Confirmation CONFIRMATION NUMBER: **. PIN CODE: **. Address: Vihamanafushi, North Male Atoll, 08340 Malé, Maldives. Phone: +960 664 7402. GPS Coordinates: N 004° 13.512, E 73° 31.204. CHECK-IN 20 MAY Monday from 14:00. CHECK-OUT 23 MAY Thursday until 12:00. NIGHTS 3.

If I could issue a negative star I would, I can’t submit this without giving at least one star… Booking.com is lucky in that regard. We drove across the US and our plan was to book several rooms a night because we were not sure how far we would get or how safe the location was. The booking.com website policy stated that if we canceled before 4pm we would get a refund. We cancelled our room at 2:13 (phone call is logged in my phone). On the first night (over a week ago) we canceled one of the rooms. I’m still arguing with booking.com for my refund. I have a verbal from the cancelled room hotel that they are willing to not charge us but booking.com has to cancel it because they are the ones that charge the credit card.

This website created an account for me without asking. I hate them. Spam and trash. I've tried to delete my account, but they won't do it. Don't even make an account with them. Once you do, you're trapped for life.

I would give this company a zero if I could. They are criminals. I should have read reviews about this company before booking my rental car. We made the booking online and when we arrived at the rental company they would not rent the car to us because my husband’s license was expired. The car rental company Thrifty said they would honour a full refund and made a note in their computer and sent me a photo of the note and said to contact Booking.com but when I did, they said that it counts as a no-show and that they would not refund our money. We paid $600 for nothing!

We paid for one night of lodging in Massachusetts. When we arrived there was a family living there. Upon contacting the landlord and Booking.com we have gotten no response for reimbursement. The scam is still being advertised on the Booking.com website.

Do not use, stay away. Customer service is 0. They consider them self as a third party which located overseas in Amsterdam, when things go wrong expect no help whatsoever. 800 number with call center does not help at all. They operate under priceline but nobody will help. Do not make any reservation through Booking.com. Big scam.

I would not recommend my worst enemy to Booking.com. I have warned my bank of the fraud that is going on with them. I booked two nights in Jaco, Costa Rica with them. I should have followed my first mind because I kept going back and forth with it. I finally booked and after looking around the area and seeing what tourist attractions I was no longer interested. I also mixed up the dates. So I wanted to rebook but after the hassle I’m getting I will never book with them again. I reached out to booking.com and told them what was going on. They said, "Well as long as the hotel is ok with giving you a refund then we will also." I reached out to the hotel and they are saying reach out to booking.com. I reach back out to booking.com they are saying they are waiting on the hotel to give a confirmation. So who’s playing games here with my money? I reached out to the BBB and they said their offices in Michigan are closed and they have moved to the Netherlands.

You can never get any customer service. I have been using Booking.com for over than 20 years and I feel that it came to an end. I had a frustrating booking experience in Clarion Paris CDG hotel and I am unable to get any useful resolution. Customer service is just an AI service aimed to waste time. Even if you opt to call and talk with a customer service agent. I did not and I had to wait for 30 min till somebody responded somewhere in Philippines. I wasted another 39 min without getting any result. I did not receive any email about my complaint as I never made the call..

I have used Booking.com for over 70 to 80 hotels past three years. Each hotel I do provide my review. However, I find myself providing a review of Booking.com myself. Normally I do not use Books for flights. But thought give them a try. Made flight booking and received confirmation. However, I could not check in as per Wizz airline requirements...in fact Wizz did not recognize the booking. Tries contact Booking customer service and got reply they do not have flights from the country I am in. Tried their phone line...does not work. There is no email address to get in contact with Booking. Enough is enough...they might be good hotels but they are terrible flights. My suggestion is hold off using Booking.com for flights until they can put in satisfactory customer service contact arrangements. Sincerely, Mike

Booking.com is a scam. This company needs to be shut down. They create problems then take your money and you will never get it back. The hotel did the refund but booking.com kept the money and I sat on hold 3 different times for over a hour each time. I’m so upset. This is the USA. How is this kind of company allowed

Booking.com has failed us for the last time. We drove over seven hours to Panama City Beach and brought my daughter. We specifically booked a suite with our own private balcony and paid the overprice for it. We get here and the hotel gave up our room and said all they had was a double bed. They finally gave us a suite but it’s so run down. No balcony for us. And no door for privacy to our bedroom!! We had no towels and the hotel door to our room was unlocked. Ali’s the balcony rail is loose. Not safe. With Booking we never get to pick the floor we are on. We get treated like peasants while they take our money. This will be the last time we ever use booking. Please use another site and save your money. We love to travel and look forward to finally getting a hotel room we can love. And afford.

I was charged three times to choose a seat for a United Airlines flight last week from Cancun to Vancouver, BC. Twice by Booking.com (one of them was declined by the airline so I was "refunded") and once directly by United (who Booking.com said I had to call and pay directly if I wanted to choose my seat). In this case, I was happy with the United Airlines, but I will never use Booking.com for flights again. There seems to be no recourse to address this through booking.com. They were over-the-top rude to deal with.

I made a reservation on my phone for a Marriott Courtyard in Somerset NJ by mistake. I had searched for a hotel in Basking Ridge NJ. I drove to the hotel in Somerset and asked to cancel or move the reservation to the correct hotel and they helped me cancel it w/ Booking.com. The employee of the hotel told Booking.com on the phone there would not be a charge. Booking.com sent me an email saying they are trying to cancel the reservation but have not heard from the hotel. A BOLD FACED LIE! I waited 2 days and called Booking.com again and they told me they didn't have a record of the cancellation request.. ANOTHER LIE. I made the request and tried to stay on the phone until I got the email but they hung up on me (this was the 3rd time they hung up on me). 2 days later they told me the hotel didn't approve or respond to the request and denied my refund.

My daughter and I booked two room with double beds through Booking.com. The hotel Quality Inn and Suites 3400 N Everbrook Lane Muncie, Indiana only had one room with two beds. The hotel GM Robert offered to give us a refund and told us first to contact Booking to inform them, we did at 1-888-850-3958, they acted like they couldn’t hear us. They hung up on us, put us on hold then hung up, very unprofessional. I do not recommend anyone use them, a bunch of professional scammer.

Booking.com may have been a good company when it was a small starter, now it is a rapacious, deceitful company with the worst customer service on the phone and online. If you cancel, EVEN FOR MEDICAL REASONS, they WILL CHARGE YOU THE FULL AMOUNT. You need a pin number to even get out on hold, and the pin number is not readily apparent in the confirmation email. Then you are out in hold for an hour or more.

I recently made a reservation with Booking.com and it said all taxes and fees are included. Upon calling I found that I would be paying 50% more for the stay because they did not list or include all taxes and fees as indicated. I got on the phone with their customer service department and they told me to call the place where the booking reserved or their 3rd party affiliate. The reservation of course will not pay for booking.com's mistake and the affiliate is a Chinese Investment company. Booking.com basically said they will not do anything. I wanted to just cancel and they said that I couldn't.

I had very bad experience with Booking.com. Frankly they don’t care about customer service. Beware that the companies they line you up with might not honor their contract and booking won’t help. I recently had a car rental problem where the car company wouldn’t accept my license at the airport we landed at. Booking charged me anyway and wouldn’t help in a refund. I had to go to another rental company and get a different car. Booking.com doesn’t have a number to contact in the USA. Beware and remember, if you have a problem, they won’t help and they are nonexistent for emergencies

Do not use Booking.com! They do not care that hotels that are dirty, smell, unsafe and do a bait and switch on the room that was reserved are listed on their site. You are made to believe you are reserving a decent room until you get to the hotel and the advertised/reserved room doesn't exist. Booking.com does not guarantee anything and will not provide or make any real effort to get a refund even if you did not stay at the hotel involved due to the previously mentioned conditions. Don't waste your time and money with booking.com

Probably the worst customer service I've ever encountered in my life. They lie to you. You'll spend hours on the phone with them and they'll tell you one thing and they won't do it. They're Liars. I'll never use it again.

If I could give this booking service zero stars, I would. The customer service is non existent. We never received a confirmation number. Using the Bookimg.com website to request a confirmation number resulted in a message saying there was no booking for that email. When we arrived at the hotel, we were told there was no reservation there, however, there was a reservation for us at a sister hotel 90 miles from where we wanted to stay. The hotel was unable to transfer the reservation because it was made thru a 3rd party. Without a confirmation number, we were unable to speak to an agent at Bookimg.com to cancel or transfer. Terrible, terrible service! Do not use!

I booked a reservation through Booking.com for a one night stay in New Hampshire at a popular beach. I paid over $300 for a room to what I thought was going to be a three-room with a balcony, which is exactly how they advertised it and I have the screenshots. When you think of a room with balcony, you’re going to assume there’s a bedroom, a bathroom and either a living area or a kitchen one or the other… When we arrive to the hotel, they placed us in one Bed with bathroom and balcony. The front desk also informed us that Booking.com did not pay for a three-room with balcony. They only paid them for a king-bed suite…. So not only did they steal my money, but they also screwed us on our vacation…. I did a chargeback on booking. They suck, never again.

If I could give these scammers a 0 I would, they charged me to cancel a reservation with the promise that I would get a full refund after a month calling them which they don’t speak correct English. I had to explain things over and over telling me the money takes 5 days to go in my account. After a month they kept my money and never got a refund.

Won't use them again as not all costs were disclosed in advance. Although we are Hertz Gold Members, Hertz won't recognize Gold Members if we don't make the reservation through Hertz. But don't worry this experience has ruined it for Hertz getting any future business from us too.

I am a customer of Booking.com for many, many years, and had Genius Level 3. Suddenly I received notification that my email address was changed, which technically you should not be able to do, as it was entered only once when you are registering on the booking.com. I went on booking.com, and logged in with my regular email, and was able to do it, but then I realized that all my information is basically gone, and the site looked like empty, and then I noticed that my Genius level got down from 3 to 1???? How is it possible? I had a feeling that my account got scammed and somebody else is using it now...

I booked a hotel and was debited, 2 hours later I received an email saying that the booking cannot be confirmed and that I will be refunded in 7-12 working days. I began another search for a hotel and realized that the initial hotel I booked still has vacant rooms, so I booked again thinking that the initial booking is now invalid. I never received any refunds, and I keep calling and emailing customer care with no resolution. Very frustrating experience, the average waiting time to talk to customer care is about 30 mins. No online chat. I will advise not to use their service!!

Hello Everyone, This company is such a scam. If I were you - DO NOT BOOK WITH THIS SITE! Customer Service sucks as they pretend that there was no one on the phone then hang up. I've been trying to get my refund for a Booking that I did not authorized. They will drag an issue you may have with them! LOOK ELSEWHERE.

Our experience with Booking.com has been a nightmare. After a cancellation, we are charged over $3000 for a property we have not stayed in and customer service has not been helpful at all. It is not fair but they don't care at all.

I booked a Hotel early thinking I would get a cheaper rate, I checked out of curiosity about 3 weeks after booking my stay to find the rate was $2xx. cheaper than my rate. I messaged Booking.com customer service, they asked for proof so luckily I had taken a screenshot so was able to provide them with the info they requested. I got a response the next day saying my stay did qualify for their Price Match guarantee that after my stay if they charged me the original rate I would get a credit of $261. I went on my trip and was charged original price so I contacted Booking.com and sent copy of my invoice. I expected their reply of the picture being blurry so sent again, after a couple back and forth messages they said I was entitled to $60 refund.

Do not ever waste your time with Booking.com. The advertised prices seem cheaper but they are not. The site is a total rip off. And there is no way to contact them. The help center just sends you around in circles.

I had a very bad experience with Booking.com recently. We booked our hotels to Italy and Paris from here. It was stated that we will get a free airport taxi. When it was time to reach to Venice and book our taxi, that offer part conveniently disappeared from the app and booking.com was offering us 5% off on taxi.

I have used Booking.com in the past and haven't had a problem, but my latest booking was cancelled out of the blue, and they cannot offer me any answers on compensation. They have told me to book another hotel then they will see what they can offer, if they can offer anything. Taylor Swift is in town and now hotels are 4x what I had booked. Now I have no answers, all they do is talk in circles and take no responsibility, I suggest using another site or booking through the hotel or VRBO as they help their customers when cancellations happen. VERY DISAPPOINTED. When I asked to speak to someone who could give me answers I was given the runaround, so now I have flights and no place to stay. Thanks Booking.com.

I booked an hotel stay online through Booking.com. I booked the room and the next day I wanted to cancel the booking. I called Booking and talk to someone and the person said that they would do it and that was it. After hanging up the phone I notice within 2 hours I got no confirmation of the booking being cancel. So I thought about it and wanted to give them time to cancel it so I waited all together 4 hours, started at 9 am. When I called the woman tells me that the guy I talk to never even put in for an cancellation. So I told her to do, now she is telling me that it's too late to do, of course I was upset cause we are talking about $350. Now my reservation is just sitting there even though I have already went on the trip.

I was recently scammed by an agent that listed a room for rent on Booking.com and now they refuse to refund me. I do not recommend Booking.com for your needs as they will not protect you in a case of fraud you will lose your money. Thank you.

Booked a stay with this 3rd party company. Call the hotel to confirm using the information I was provided via email. The hotel was unable to locate my reservation. In a panic I booked a room with another hostel, NOT 3rd party. Booking.com refuses to acknowledge their mistake or give me a refund. I have an open case with my credit card company. DO NOT USE THIS SERVICE!

Booked a hotel + rental car for travel through Austria through Booking.com. Hotel turned out to be fine (although actual price of room was higher at the hotel than what I was quoted on the reservation). Rental car was a disaster - I got a notice that my rental car had been cancelled the DAY OF. They offered no support to find an alternative car, and I had to scramble last minute and was able to secure a rental for 3x the original price. Useless company - Tina Fey, we love you, but I can't stand this company.

I booked a room for Panama City at the Holiday Beachfront hotel. I paid in advance when I booked. When we got there the room was so nasty we couldn’t stay there. I immediately canceled the room online. Wrote a review as to why. I went downstairs and checked out. Per the cancellation policy by canceling that day I only should be charged for the 1 night. Booking.com says the property should refund me .. The property says booking.com should. I have called .. done chats and NO ONE will help me get this resolved. I’ve booked two trips with them since then because I felt like they would do the right thing and resolve this but that hasn’t happened. I won’t ever use them again after this.

We check in to Howard Johnson by Wyndham in Galveston TX. Online it showed a pool large enough for a large crowd. Apparently NO Pool. They also provided breakfast in large enough space for an entire family. We'll again, the space was large enough for 2 or 3 people at one time. Rooms were not what pictures online showed to have. In turn we canceled our stay through Booking.com and returned our keys to the same person that checked us in. Three weeks have gone by and yet to see a full refund. According to the property they are saying we used the facilities. I want everyone to know not to stay at this hotel. That is why I will NOT give this hotel nor Booking.com a good review.

I use this website to buy flight tickets with “insurance" but unfortunately I have to cancel my trip and when I tried to cancel or change, they don’t allow me to cancel, they send me to “gotogate” the insurance that will help me, but everything was a show because the only thing they wanted was my money, they don’t care about anything, the only reason that they accept to do something for you is if you present your death certificate! My recommendation to everyone out there is to go anywhere else to book whatever you need, this company/agency or merchant is a FRAUD!!

We booked Mamo Loft apartments in Florence for 387 Euros for one night. An attempt was made to collect the payment last week on Thursday - this did not go through; it is unclear why as I had sufficient funds. Booking.com did not email me and cancelled the booking. I am only now finding out that it was cancelled the day before when I am trying to find out checkin details. I will not be using Booking.com again because I can no longer trust the site or that there are effective processes to notify me of payment issues (or at least keep the booking and make additional attempts). I know of other people who have had this issue which shows it’s not a one off. This is terrible service and a horrible experience. I am now having to find more expensive accommodation that is of lower grade and so have suffered a financial loss. I can no longer trust Booking.com. This is a failure of the most basic nature.

Be careful when booking with Booking.com. Make sure you keep an eye on your reservations, stay on top of what the representatives indicate as ok. I have experienced Booking.com pinning me to canceled reservations, explaining I will not be charged and actually get charged, extra random fees, and not so good customer service and care. I didn't stay at Hampton Inn Granville, my reservation was to be canceled per my attempts with customer service, even with the hotel and still charged. I do not appreciate Booking.com representatives nor Hampton Inn in Hershey Granville customer care for their lack of care to fix situations and lack of response to fix concerns. Unfairly and unjustly charged. I was charged more than what's indicated on the reservation from the hotel. ROBBING CUSTOMERS.

I booked the airport taxi ride with my flights through Booking.com. The taxi company contacted me a day earlier via WhatsApp and I told them that I need a booster for my five years old son. Next morning as I was boarding airplane, they told me that there will be a $40 extra charge for the booster, which is crazy as it’s higher than the cost of purchasing a booster! I told them that I am not going to pay that, the response was to cancel the booking if I am not willing pay the extra cost!

We had a miserable hotel experience and left a day early. The hotel said we'd have to get Booking to issue the refund. Booking made numerous excuses about technical difficulties and requiring the hotel to send written confirmation of the refund, which they did. All calls to Booking result in 20 min hold times then they hang up on us. Messaging was responded to the first few weeks but now they don't even respond to online messages or the special email they assigned to me. Case # **

I booked an apartment. Stay through them in Hungary, the corrupt people put a very old microwave in the apartment and it died while it was there, they blamed it on me. Of course. That's how evil people work. Booking.com would not support me in any way, they told me they could do nothing To get my money back. Thank God my credit card company stepped in and stopped payment to them. Do not use this company because if you ever have a problem, you're on your own..

Never use this disappointment of a company for anything. Disgusting.

We were utterly disappointed in Booking.com. We reserved a hotel stay but could not gain access to the lobby upon arrival. The property looked abandoned with broken windows (boarded up with plywood) and unmowed grass. We were not able to contact anyone or get an answer at the phone number to the property and ultimately had to find a room at another property. This was a disgusting experiance and Booking.com is yet to respond, offer assistance, or a refund. I am not surprised that 97% of the Booking.com reviews are 1 star and would probably be less if a lower rating was offered.

Booking.com has the worst customer service in the entire world. Called them four times begging them to send a confirmation email to Best Western Plus hotel to in order to keep my reservation and confirm my stay at the hotel. The hotel said, "If we don’t get the confirmation, then you need to CHECK OUT AND LEAVE." I had to book another hotel. They just send me an email saying they have to charge me for cancellation!!!!

I booked a stay through Booking.com at sky residence Inn in Vancouver Canada for December. Out of the blue sky residence Inn canceled my reservation. I paid over $2700 through Booking.com. Booking.com is giving me the runaround saying they are only a liaison between me and the site. They don’t vet their sites at all. It appears through other reviews noted now That the site does not exist and is a scam. I would never use Booking.com again.

I used Booking.com many time, but recently when I tried to book through them, I needed some assistance. Tried calling them, I realized they would only speak to us if we have booking. What if we have a doubt about booking? Logged into my app to realize it’s a waste of time, you will just get some scenario based answers on it, which is not at all helpful. Worst thing a company can do to its customers is to avoid them. Not using this company anymore.

No information entered on the Booking.com website is secured - it's open for any hacker, including your credit card information, your name, address and email address. NO customer service whatsoever, there is no way to reach their customer service neither by phone, nor by email, and not even via the form on their website. They simply don't reply!

They are almost impossible to reach via their site online. Apparently, properties HATE dealing with them and treat guests differently. I had no idea that properties discriminated guests who book in that manner. Other guests shared horror stories and recommended always going through the property for reservations. When our property had to move half of our party to another location, booking.com did not reimburse us for the room we did not get at the original site. I'm never using them again.

I use Booking.com a lot when I travel throughout the year. Up until now I've had a great experience and it has been a convenient tool. I was booking rooms in October 2023 for a trip in June 2024. Some destinations changed so I had to cancel three rooms that I had booked at one hotel and change it to a different city. I made the change in November 2023, long before my free cancelation expired. I received an email stating that my reservation was canceled successfully. When June came around I was charged for those three rooms I canceled. I spoke to the property and was told that Booking.com never emailed them the cancelation and to call Booking.com. I spoke to Booking.com and was told that they spoke to the property and I would be reimbursed. 10 days went by without reimbursement. I called both parties again and now nobody returns my call. All I can say is that customer service for Booking.com has been a HUGE failure.

My hotel experience with Booking.com wasn’t good at all. When I come to the hotel my booking was different meaning they give me different room. Crappy room and when I ask for the one I booked they said they were so busy and they don’t have any at the moment. When I call booking.com didn’t help me at all. They told me they can cancel the reservation for me which I told them that I travel 15 hour cross the world to come here to get this. Some of them hanging up the phone on me. Ridiculous. I’m here at the hotel right now. Try to work something out, but I feel it was a trap.

I DO NOT recommend booking through Booking.com! I booked a reservation for my birthday in Houston, but due to them having hurricane beryl, I was not able to come done there. I was informed by booking.com representative that that certain property wasn’t affected. I don’t know if they thought I was coming just to stay in the hotel, but other areas throughout Houston were flooded and without power. They keep giving me the run around about getting a refund, saying my room was non refundable then said it could be an emergency override if proof was sent of the weather conditions I was claiming.

I have been using Booking.com for a long time and was never dissatisfied till my last trip. I searched accommodations by Big Sky Montana. One of the suggestions that Booking.com listed was Big Sky Motel which I chose to book. This was our second place on our trip to the Yellowstone National Park, next was in Livingston Mt. As we were checking out of our hotel in Great Falls Mt. I was plotting the route for our next stop which Was going to be Big Sky I realized that the Big Sky Motel was not in Big Sky but 500 km in the other direction in Superior Mt. I cancelled the room right away in the morning but they already charged me the full price. I have been trying to talk to a representative from Booking.com about their misleading information on their booking page but I have not been able to find any number to call.

Needed a resend of a confirmation email that I accidently deleted. Called and the girl on the other end stated "You don't even have a reservation at this hotel for those dates". I told her, "You already charged me for it a month ago". She stated, "the bank probably gave you a refund", I said, "nope"..So, I called the hotel directly and they confirmed my reservation that Booking.com could not find. Their website is awful, and their support/customer service is not here and you cannot understand anything and they have no idea what is going on.

Awful customer service. No phone number to talk to someone, the app does not help with your flight changes. We have always used Booking.com. We will never use them again. Velocity has better service for changing flights. So frustrating.

There is absolutely no customer service or support from Booking.com. We needed to cancel our reservation due to illness and requested a cancellation. Booking.com reached out to me and told me they had not received a response from the hotel so I needed to work on it myself. This is laughable considering they are making a commission on this and every transaction. Do not waste your time with this service. Go directly to the hotel and you will have better service. I called the hotel directly and this is what I was told. They had not been contacted by Booking.com, that is why they had not received a response and if they had they would have canceled the reservation. I have spent some time checking on future reservations, none with Booking.com, and the amounts directly with the hotel are better than Booking.com. So do not waste your time and the aggravation.

I booked 4 around trip flights from Atlanta to Seattle. Traveling with students for a national conference. When the receipt was downloaded it showed that I had only paid 1.07 of the 2385.87 owed, which was incorrect. Live chat was unable to help correct the receipt. After a 6 minute wait on their customer service line no one was able to correct the receipt. I was informed that they only charged me 1.07 and that the airline charged the remaining amount. I never gave my payment information to an airline or gave permission for it to be given. (Bank statement showed an original pending amount of 2385.87 to booking, then a change to 1.07 and 4 separate charges 596.20 from the airline). When I asked why my information was given to 3rd party I was then told it wasn't, which directly contradicted what I was just.

I had used them a few years ago and all went okay. They must have changed management, because we had an awful experience last week. Their App must have been hacked. The reservation for a hotel I was making, popped up immediately saying it was cancelled and my PayPal payment could be refunded in 24 hours. So, I made another reservation for the same hotel, and it went through. When I checked into the hotel, it had 2 rooms reserved instead of the one, and I was charged twice. It took 3 days to finally get a refund. Thanks to PayPal, who had my back! In addition, the hotel was not very well maintained and had some major flaws.

No point in booking.com to even exist as they are not able to keep their customers safe from scams or bad properties. Our booking was confirmed and paid for. We arrived at the property and it was all false advertising. No pool was functional and this was the main reason we booked the stay, no stove was available for use with a gas leak occurring, place was filthy with sticky floors, bugs, and food everywhere. Towels and bedsheets had stains and bugs. Water was not drinkable and smelt horrid with fruit flies flying out of drains. When I tried to get a full refund from booking.com they told me they can’t do anything and I should talk to the host. The host disappeared and won’t respond. For a $3000 stay booking.com told me they can give me a 25 euro voucher. What a joke. Everyone please use Airbnb or Expedia. Never could imagine this kind of response from a big company that’s suppose to be the safe middle man.

Don't trust them at all, they are irresponsible, and they don't have professional staff, after booking the hotel, they canceled the reservation without notice, and the customer service didn't help at all. They just sent an email to talk to the hotel. If I wanted to talk to the hotel, why would I book the hotel through the app?

Customer service is not helpful, they are rude and do not care about the service they provide and they have no problem advertising for unsafe properties that have illegal activities in the wide open. The hotel I booked had boarded windows, fire alarm covered with bags and duct tape, stained sheets, no working outlets, graffiti on bathroom walls, we heard gun shots and sirens. It was filthy place that rented rooms by the hour, we couldn't stay and Booking has not issued our refund and it's been a month of providing photos etc. They have given excuse after excuse.

I AM SO DISAPPOINTED THAN BOOKING.COM! I HAVE BEEN A LOYAL CUSTOMER FOR FOUR YEARS!! If I could give this website 0 stars I would... I booked a stay for a family reunion for 7 days. Got a parking ticket, the room was filthy, there were drugs being sold on property. No refunds...

Be Very Wary of using Booking.com for arranging taxi services. Prior to a long and trying flight from Portugal to Oregon our daughter, trying to be helpful, booked a taxi to meet us at the airport and take us to our home. All went well, and we were soon back home which is only about a 5 minute drive from the airport. I noticed the taxi meter showed a charge of $16.

Worst experience ever. Aer Lingus cancelled my flight and I’m still waiting for my refund from Booking for over two weeks. Multiple calls. No supervisors call me back. Multiple and different stories from the agents about when to get my money back. I’m very unhappy.

This company has gone downhill. Their customer service is horrible and when a problem arises, they have no managers available. I have been trying to modify my booking from 2 months prior to my actually vacation. They were not helpful at all, and when I spoke with a supervisor, as managers are not available, the customer service was even worse. The supervisor Johnny swore at me and was extremely unprofessional. It is scary that this company would leave you stranded with no solutions. Use another professional service like Expedia or Kayak.

Never book flights through Booking.com. They take your money and then you are on your own. They use a 3rd party and take no responsibility for anything, worst experience ever. Best go direct with airlines for peace of mind.

Terrible experience with Booking. Booked a hotel, had to cancel due to family member passing away. Was charged in full after cancelled and explain why would have even paid half, got no reply from their customer service! Done, will never use again.

I use Booking.com lots for my monthly travels. I have found it great until my last experience. I booked a beautiful site to arrive and find out it's a dump with no license to operate. It was inhabitable and I could not get help for my refund of 1000. I was not aware just anyone can have an account. Buyer beware. You better really do your research or don't book through this site.

This is the worst booking experience ever. After I booked a flight for family trip from NRT to LAX, I called them to assign our seats. Their customer service gave a scam phone number (at that time I didn’t know) 888-207-5906. The person on the other end aggressively jacked up the price. In the end, not only I didn’t get my seats through Booking.com. They canceled my flights for reason. Booking reference is **. The next 2 months was a nightmare. They blamed me and airline for flight cancellation which was a big, fat lie. I had to call and fight. I called many different departments, at least 20 calls to beg them for the full refund. They don’t take any responsibilities. I am done with booking.com.

What do you do when the property you've booked does not live up to claims made on Booking.com, namely, that it has 5 Bedrooms and sleeps 12? We arrived at the property that we paid for in full to discover only 4 Bedrooms for our party of ten and weren't sure whether or not we should walk out and hope for recompense or book a hotel room for one couple and hope for recompense. Either way we felt certain that Booking.com would acknowledge false advertising given the documentation we provided. They pulled the listing from the website but did not reimburse us. We discovered the hard way that Booking.com is not accredited by the Better Business Bureau. What's more, they do not need to adhere to business norms or the rule of law because they are headquartered in Holland. Buyer beware!

I had booked a hotel with Booking.com, five months prior to our family trip. I had my daughter fly out to us, from another city. A night before our trip, the hotel called us to tell us that our rooms were canceled. I am at a loss of words at how unprofessional and irresponsible this site it. They had canceled our trip due to overbooking, which is extremely thoughtless action that spoiled our entire family experience and vacation. Not even mentioning the relocation that was offered to us. The hotel that supposedly was similar to what we booked was more like a track stop not a hotel. Can’t imagine how someone could really on your irresponsible, and careless services. Lusine B

I never received my refund from the hotel to my Klarna account. I have called you, the hotel and Klarna several times and it was not ever put back on my card. This needs to be resolved immediately. I need to know what card you sent the refund to because Klarna never received or my bank. I am filing complaints because I feel scammed out of $1,039.33 for a horrible hotel stay when the hotel sent y’all a refund for everything but one night and y'all are lying saying I got the refund when I did not. What card was the refund sent to because it was not sent to me.

Horrible customer service. If your trip changes forget a money back, read all of the small print. We booked for a basketball tournament and the same day it was cancelled, tried to change, refund and exchange our reservation. Did not work with us at all. Might as well thrown money in the trash.

I and my family have used your site on more than on occasion. When I needed help to cancel or rebook due to an incipient hurricane, they told me call the hotel, and the hotel referred me back to Booking.com… Pure runaround… I’ve learned my lesson to never use Booking.com again.

Customer service is the worse when it comes to property do a no show. I always been using Booking.com and never had a property no show but having this one experience with booking.com is enough for me to stop using this app. You guys are the one who's connecting property with customers and when customer do a no show you guys take 100% of the money from the customer and when it comes to property no show that I have booked 5 months advanced and when I finally got to the destination after driving 5.5 hours from Toronto to Montreal I wasn't able to get a hold of the host and when I contacted you guys I was told to wait for 45 minutes. After being on a phone for 1 hour and response I got was to book another place and will refund me up to $88.22. I was already there at Montreal and already ruined my day and travel plan but since my in-laws were there together I couldn't go back to Toronto and looked for another property.

Booking.com cannot be trusted or used. Used them to book a hotel room in Bay Saint Louis, MS for a concert and paid for the room in advance. When I called the hotel to make sure my reservation was made and they confirmed it was, but unfortunately no payment was received. Tried to contact Booking.com and they never would answer my call or emails. Very disappointing experience.

Level 2 is supposed to give a 15% discount. I see the same price from all vendors where I don't have a discount. There are times the price is the same or lower direct with hotel. Not like it used to be. Waste of time.

NEVER USE BOOKING.COM. Page will take payment without actually booking the flight. There is no customer service without a confirmation number, which they hadn't given me. I am not sure if this really is a scam or they are just so bad that it seems like it.

We booked a trip to New York at the Hotel hotel through Booking.com. We were given a price of $1259 for 4 days. I then received a message saying that the price was a mistake on the part of the hotel. It went up to $1387. I said we still wanted the room. When we were given the new bill it was over $1700. What a major ripoff!! Never again will I use this company. I believe it was a scam to get us to book.

Absolute scam. I made a reservation and never received a confirmation email. I contacted Booking.com SEVERAL times to try to fix the issue PRIOR to the check-in date and cancel the reservation but no luck. I was charged $600 for a place I did not stay. "I'm sorry there is nothing I can do" is the response I got after repeatedly calling. Do not support this organization.

I booked a hotel March 18, 2024 and prepaid for the room. I arrived at the hotel on July 4, 2024 and they had not received payment from Booking.com. I had to pay again for my room. Calling or emailing booking.com you get nowhere! It should be booking.con!! I feel I was conned and I am trying to resolve this on my VACATION!! I will. NEVER use them again.!!

My daughter told me about Booking.com ..So I did a little research about it… We were trying to book a room on oceanfront in Myrtle Beach.. So we did … Just stayed 1 night because we had to go back to work .. Through Booking.com we paid $87.29… But when we got there it was a 100 deposit… Still haven’t received my $100… $49.97 was taken from an locked account… I will never use this app again… It a Scam…

We booked and paid in January 2024 for a July 4 days stay in NYC. They cancelled our reservation 1 day before and refunded us 80$us less… Our reservation was non refundable one… but then, they had our money since January and they cancel and we get a 80$ penalty??!! Never, EVER using Booking.com again.

I made a booking for a penthouse accommodation with Booking.com and it's clearly shown on my booking. I received the wrong accommodation and the property manager has been unreachable other than his message that I never booked this Penthouse. Booking.com have not offed any assistance and made me wait 27 hours. Agents have hung up, managers refused to speak with me and Booking.com have said I need to contact property myself. Booking.com charged my credit card for a Penthouse and offered me a $38 credit to my account that I have refused. I now have a second booking with them which I now regret as know customer support is nonexistent.

I had a bad experience booking a hotel via Booking.com. I have called customer service and they were not able to help us. My experience as below. Complaint Review for Rundel Chalet Canmore. I am writing to express my deep dissatisfaction with my recent experience at rundel Chalet Canmore, which I booked via Booking.com. From the moment I arrived, I was appalled by the lack of cleanliness and the overall state of disrepair. Upon entering the room, I was greeted by a dirty carpet and a broom left in front of the door. The room itself reeked of an unpleasant odor, and cleanliness was evidently a significant issue. The bed had numerous bed bugs, and there were spider webs throughout the room. Additionally, the washroom door did not close properly, and the curtains were filthy, appearing as though they hadn’t been washed in years.

Will NEVER book through them again. I found the room was cheaper through the hotel itself. I called to get them to price match. 3 1/2 hours later, 4 agents, 2 hung up on me. I had to screen shot the hotel's site that showed a checklist of things including the hotel's name with address, price of the room including tax, how many people, the dates, the policy, the meal plan and the link to the hotel site. Why am I doing their job! I hadn't paid for them room yet (choose pay at the property), so they should have just adjusted the price, nope. Then the refund goes in your "wallet" on their app. Such a nightmare, I even told them how we booked this because our daughter had to have surgery and I didn't need this stress.

Booking.com keeps sending people to my private residence even tho I have no affiliation with them. Apparently some previous owners posted the property briefly and now we can't get rid of the old listing. The price seems cheap because it is an old listing. We have spent hours trying to resolve this issue to no avail. Booking.com is scamming naive guests by taking their credit card information, knowing full well there will be no beds for them when they arrive.

I booked 5 flight tickets online through Booking.com and received a confirmation email almost immediately. Within just 5 minutes, my money was taken, and I was sent another email informing me that the booking had been cancelled. When I reached out to customer service via live chat, they were not helpful at all and kept repeating their refund policy, insisting I wait up to 7 business days for my money to be returned. I then called their customer service line, hoping for better assistance, but they too were unhelpful and couldn't expedite the refund or provide any real support for rebooking. Their only advice was to try booking again and assured me it shouldn't happen again. This was the worst booking experience I've ever had!

I paid $521.53 for a flight for myself and two friends. Several months later the flight was canceled by the airline and booking.com notified me via email. They offered a full refund or rebook; I opted for a full refund. Two weeks later they issued a “total refund” of $62.54. I immediately called and spoke with a woman who apologized, acknowledged that they didn’t issue the full refund, said she was escalating it and I would have the full refund in 1-2 days. Four days later still no refund, so I called again. This time I spoke with a man who acknowledged the issue, apologized, and again said I should be receiving a full refund but had no idea when. I then requested to speak with a supervisor but of course none were available and apparently supervisor call back is not an option.

Reservation was easy. But it was a nightmare to cancel. The website doesn’t make it easy. Had to jumps through a lot of hoops before I cancelled. I think this was done intentionally. Never again.

Over 13 years I did trust and used this site. Seems they have a new call center for customer service. 6 calls only 2 were good to deal with and be a help. Asked for a supervisor as the case needed one.. Of course, you do not get one..In the old days, yes you could speak to one and he-she helped. Now. A lazy employee forgets or does not know to re-issue a ticket becomes my problem, and of course, the airline also says that it is not there's too!! I have been told that my stranded family should buy a new ticket and we will refund the old one???? What about their safety flying nighttime into a new.

This has been the worse experience ever with booking 2 places on your site. I would like to report your site as no one should go through what we have gone through. Not one but 2 bookings cancel last minute is unacceptable with a vague excuse. We are beyond upset and this should be reported. How do you screen properties and management should not allow hosts to cancel last minute. Beyond disgusted. : (

Very upset with Booking. I trusted Booking and they let us down. I book a house and when I get there we was not able to get in property. The property manager which ended up being a scammer took out money and said they would refund which never happened and Booking will not proceed with the complaint nor refund. I don’t recommend. They are a bunch of scammers and liars.

I’ve been using Booking for more than two years and I received a message stating that in two years I have saved a whopping $10.20. I book with them at least once every 3 months. Time to reassess my choices.

I have been having issues with Booking.com for three months. I have been given the run around for three months. I have contacted hotel properties and repeatedly contacted booking with no real answer. All three hotel properties told me booking charged me when booking told me the hotels charged me. I emailed them today and got an auto-generated response. They owe me over $800.

Booking charged me on June 3rd 2024 for a vacation booked. The charge wasn’t suppose to be until the 4th. I called to make a change for an earlier check out date on the 3rd so I could change it before the charge was due, much to my surprise they had charged my card on the 3rd which wasn’t in my contract, it plainly said the 4th. Now they have charged my for the day after I check out. I wouldn’t recommend using Booking.com because they don’t stick to their word.

AVOID this place if you want a safe environment for your family! This motel was terrible. AIR QUALITY IS TERRIBLE. I went here with my family to visit the Foresta Lumina experience. The walls were full of mold. You could smell it as you walked in. As you can see in the pictures, the wall are made of small wood planks. These capture humidity, mold and odors. There is an air conditioner connected to that wall. It probably leaked behind. THE AIR QUALITY was so bad I couldn't breath and woke up after 1 hour of trying to sleep over it. I ended up sleeping in my freezing car since it was 2am and couldn't reach anyone.

Worst experience ever.. Worst customer service. Their call center is in a 3rd world country and they don't care to help in any way.. Tey refuse to issue a refund that the hotel agreed to refund.. When I told them that the hotel sent me the same email as them authorizing the refund days ago they lied and say they just go the email but still won't refund me.

My condo was confirmed available and I drove all the way several hours then the owner never answer or gave me access. Booking.com customer service said they'd check but they never got back to me! Had to drive home and now fighting them for refund for place they charged me for and never made available! Basically booking.com and this property owner commit fraud and I may have to sue them to get my money back. What a pain in the neck; you'd think they would at least make the refund easy.