Alaska Airlines Reviews

March 2025 our family flew with Alaskan Airlines for the first time from Hawaii to Seattle. The experience was great especially due to our steward Rolando. He was wonderful chatting with everyone, funny and attentive. Will fly Alaskan airlines again due to this experience.

I had 4 different delays yesterday at San Diego airport and Hank in San Diego gate 30. Really had a loT going on and took care of me and was able to find me a flight. I know it was later in the day but when I arrived In Portland I was prepared to stay in the gate gate B8 ALL NIGHT but the closing desk women I didn't get her name took care of me. She was able to get me a hotel room at the Radisson hotel, meal voucher and rides to and from airport after expecting to stay 21 hour layover. They really made it for me really happy with all of this. I really enjoyed Alaska airlines.

I have had experiences with several airlines, and I have found Alaska to be one of the best. The prices are consistently among the fairest. I even searched the bargain websites, and one site listed the two flights I had selected at Alaska as their bargain flight. At the same price. Another site's pricing was over 800.00 higher. Check and find out for yourself. The service is excellent, and the cabin seating is comfortable. Price is nice but the most important feature is that flights are on time, and I can't remember any cancellations of flights which I have experienced with other companies. Overall, this airline is definitely one of the best!

Giving Alaska Airlines a 10/10 for customer service and compassion. We lost a wallet on the plane during our trip. Two of their staff members went to great lengths to assist us with locating it. I can’t thank them enough as we had just landed our flight from across the country and needed to board a cruise the next day. They called all available resources to provide us help. The compassion demonstrated by the staff in trying to find the wallet while providing reassurance was much needed during such a stressful time.

My husband and I planned to fly Alaska Air from Seattle to Hawaii. However, my health prevented this flight. I had purchased travel insurance. This insurance required I reject the airlines offer for nonrefundable tickets for them to honor their policy. They also had me doing the legwork. On my third attempt to follow their insurance protocol Alaska Airline offered to handle the issues. My biggest surprise was a handwritten note from Alaska Airlines expressing concern for my health. From this point forward, if I can use Alaska Airlines I will. They went above and beyond. Still haggling with the insurance.

Worst airline company ever. Overcharged and the staff are all terrible people with poor customer service. I booked a flight and cancelled this right away assuming I would be able to rebook with the credit I would receive, but the credit did not show back up in my account. I was told I would need to wait 5-10 business days for the credit and had to book another ticket, in which I would not be refunded for. I fly regularly with Alaska for work as they service Seattle area but have not had one good thing to say about them. Looking for alternatives and telling everyone I know not to use this overpriced, budget experience airline.

Very bad. Flight had mechanical issues so was delayed by 7 hours. They tried to run me through a United flight but did not transfer funds to cover the flight. I was removed from the flight like I was a criminal and had to make the connections myself as they would do nothing to address the missed connecting flights. I am now losing 1 day of my 7 days of yearly vacation and 1 day of hotel reservation which was paid for. I had to laugh a bit after they offered me a 75 dollar discount code for another flight- sorry but no...just no, never again will I use Alaska Air.

Overweight baggage fee was very excessive at $135. I don't like airlines that take advantage of people with junk fees. The flights were delayed and the service was not so great. Check in experience too slow..

I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I am not. I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I have compressed disc in my back and being put in the middle is not good for it. I explained to the check-in person and they don’t care. If you want to be reassigned your purchased seat, choose an airline other than Alaska. There are many airlines and you have many choices. Choose wisely.

I have been a member for almost 10 years. I've loved Alaska until my most recent trip. We finally got the chance to use a bunch of miles we had saved up. Of course, when using miles to book your ticket - Alaska still charges you some $$ amount for taxes/fees. Since the balance was minimal, I went ahead and paid it with my debit card. Little did I know that would mean I was now responsible for paying for ALL of my family's checked baggage both to and from our destination.