Alaska Airlines Reviews

Quality customer service. Great value. Great airplane. Super professional crew, fast and efficient. Complimentary meal. A bar open in the back of the plane. Always refilled on your beverage.

I had a beyond amazing Customer Service phone representative on May 10th at 2:44 P.M. Her name was Tami from Phoenix. I would of missed my medical flight for and infusion if it wasn't for her help. She went above and beyond to help me get there on time. I hope she sees this review because I just wanted to Thank her one more time. 🙂

From the minute we arrived at the check in we were treated with the upmost respect. Caren the agent. Was topnotch. She tagged my spouse's wheelchair and made sure he was comfortable. He was taken down the area to the plane by another agent and his chair followed. The flight attendants were all reassuring, too. He was given a receipt to prove his chair was loaded on the plane. No other airline has been so thorough. They were exceptional.

We tried to change our flight a few days earlier back home, we connected Expedia where we booked our Alaska Airline tickets and they told us there’s a flight that would be at $0 charge in fee fare difference so we took that exact flight, she then told us to go to Alaska Airlines and book it through their website. We went and did that through their website with a $0 fee and few minutes later get a charge of $1,400 from Alaska Airlines. We called Alaska Airlines to figure out why they charged us and she said that she don’t see it in their end and then goes to tell us it wasn’t booked and it’ll be an additional cost of $200 per person! But that’s not what their website said when we booked it and they charged us way more money than just $200 per person!

They should never have changed to Atmos for mileage plans. I got locked out and need to book a mileage ticket. I have tried for 3 days and the bot says it will send me a code which never arrives. I called customer service and they are closed on weekends. The Atmos bot is terrible and has many complaints, I have been a plan member for 38 years and never had trouble changing my password. Atmos has locked me out and of course there is no one to talk to and I have given up attempting to communicate with chat bots.

I have never been treated this poorly by an airline in my life. On June 9, 2026, I arrived at Boise Airport for an Alaska Airlines flight to San Jose. I am a disabled passenger with significant spinal injuries and was traveling with my approved service dog, Daisy, to attend a major medical appointment at Stanford University Orthopedic Spine Center. Several days before the flight, Alaska Airlines approved Daisy’s Department of Transportation service animal documentation. I also received confirmation by phone from Alaska Airlines that everything was approved and in order.

Tina from Alaska Airlines at Seattle Airport. If you can't answer a simple question and recommend me to look at my phone instead, then why are you getting paid for? I purchased a flight ticket. It wasn't for free. You should at least try to answer my question.

I was incorrectly charged a change of flight fee, and they would not reimburse me even though it was their fault! Bring back Hawaiian Airlines!

Alaska Air may have once had good customer service but it is quite low quality now. On a recent flight we had a series of frustrations, all of which could have been avoided if reasonable customer service were prioritized. I'd recommend avoiding Alaska Air if at all possible.

I have never been outraged by such a sassy little punk attendant. His complete lack of consideration for others and what they may be going through. Terrible terrible staff/attendant on flight AS 2284. I wish I could say more, but these reviews don’t lie about this terrible company. Should be ashamed. Talking crap to people when they are going through the worst time of their life and lost a closest family member, this flight is to gather their belongings. Shame on you you POS.