Alaska Airlines

I feel obligated to inform you of the HORRIBLE experience I have had with Alaska Airlines/Horizon Airlines. My mom was a Flight Attendant for over 30 years. I have always had great traveling experiences, beginning with when I was an infant. I have never in my life been treated so badly by anyone and have still not gotten over it! Not only were the flight attendants rude and kept a constant frown but they had the nerve to blame me rather than apologizing for any of their actions. Not only did my injured friend have to wait 45 minutes to get back to his seat, because they were serving beverages and wouldn't let him go around but, I had asked for a water to take my medication and it took almost two hours.

This weekend I traveled from Anchorage to Detroit. Due to space issue I checked my very large service dog in baggage. Thank goodness as we had requested a bulkhead to accommodate his size but was put at the back of the plane. Checking in was a nightmare that had us at check in for 45 min. With all that time and him being noted as being a service dog I figured he would be well cared for. I had a 4 hour layover in Seattle and was told I could get him out and toilet him. Well my flight was delayed and it took me an hour to find out that due to time he was going directly to my next flight.

The flight was delay for 2 hours from San Francisco to Dallas then when I got to my seat the flight attendant was very racist. Every time she walks close to me and gives me bad comments. I was so tired. Was watching movies and she just comes and said something bad and walks away and in the end one of those 2 woman comes and tells me, "Straight up the seat in front of you. This is your job." I asked you, "This is my job??" I haven't heard this in my life.

Two days ago, Alaska Airlines made a significant change to their policy involving travel with emotional support animals. Now only untrained dogs and cats are permitted (you know I will complain again if I end up sitting in close proximity to a cat!). I am an 80% service-disabled veteran and I have given LOTS of business to Alaska Airlines because I live in Anchorage and travel to Portland for VA medical care there. The Anchorage VA Clinic is worthless! But now, if I were to continue to fly to Portland for medical care, I will end up paying $400.00 (roundtrip) to take my trained emotional support parrots with me as I have done for nine years.

I was on the phone several times today as I missed a flight. My mistake, I thought it was for tomorrow. The service rep here in Phoenix was so helpful and diligent in finding a flight that would work for me as there was not much to choose from. Very satisfied customer!

Alaska acquired Airbus 320 and 319 planes when it took over Virgin America earlier this year. These are the worst planes I have been on over at least 20 years. The cabins are beat up, non-functional seats (even in first class), low air quality, extreme noise level during the flight, inane styling with "mood lighting" (pink and purple), poor and incompetent service, no Internet, no movies, no TV, scraps of inedible food. I will never take an Alaska flight again that uses Airbus equipment acquired from Virgin America's junk heap.

I should have known from day one Alaska Airlines was going to be hell for me. I took a flight to Canda where they were very unprofessional and rude to passengers. On top of it, they lost my luggage. They gave me a voucher for $300 which did not cover what was lost nor did I want to fly with them. I gave them the benefit of the doubt and I spent an additional $295.54 to fly to Alaska but had to cancel because it's not within dates I can fly. They told me I can reschedule it and sure enough when I tried to rebook it, I was on the phone over an hour and they told me that I had nothing in their system and it was expired, I lost my $300 voucher and $295.54. I suggest staying away from them. Take a look at the BBB reviews. So many complaints and really bad business! They should not exist.

As a lifelong Alaskan, Alaska Airlines disgusts me. Alaska Airlines has stripped all authority from the front line to make decisions that would, in fact, make sense and make loyal (lifelong) customers feel valued. As you have gotten bigger, your service has become very impersonal. You are a corporate machine milking customers for every little $50 fee that you can. It’s really disgusting. How can you explain not waiving a $50 fee so that somebody who is down in Seattle for the day for urgent medical appointments flying on full fare tickets (bought as one-way tickets on the same day) leave two hours earlier to get home to her child - no checked bags - so that you can make your little $50?

I wanted to give Alaska one more chance as I'm blessed to work and travel from Honolulu to Portland every few weeks. After last night never again. I've tried this same flight now three times, only Hawaiian from now on. Why? Old 737-800. All three times late from the gate for mechanical issues. Yesterday it was one hour late leaving. That stressed all the customers who had connections. Stinky old plane, gross!

Gate employees left me as last person to help after boarding everyone else knowing I would not make my only connecting flight of day. Things got worse from there. Had the nerve to ask me "final answer, you're not getting on the plane?" Supervisor Nicole rebooked me to Delta while exhibiting anger at time spent with me. Told me she could only reschedule me to next day, but then kept changing that rule. Said could not refund me. But printed out new ticket for Delta saying she didn't do it correctly and I would have to go to Delta terminal 2 at LAX from Alaska terminal 6 to fix it then left me on my own. Aug 3rd Alaska Air says they will refund my ticket money due to horrid events of day before as I was stranded 3 hours from home and paid $74 for a shuttle to get to closest town to my home which was still an hour away.

I flew "business class" from Seattle to New York on Alaska Airlines. It was a "red eye" yet the seats hardly reclined at all! The service was terrible. My 86 year old diabetic mother sat next to me and asked if there was going to be food. The air steward couldn't have been more dismissive of her. When we arrived there was no wheelchair to help my mom, even though we had pre-arranged. We were so miserable, I don't think I've ever taken a worse flight. My mother said to my husband, "Don't forget to claim my body"! It was true travel torture.

I was held up for 25 minutes for waiting for a wheelchair on my last flight last July 26 (Ontario to Seattle). As a compensation for the wait, the stewardess "TOLD ME & PROMISED" (this was documented on her cellphone) 2000 miles & $250 discount on my next flight for me & my wife (she was also waiting)... This NEVER HAPPENED when I checked my mileage plan... Just want the public NOT TO BELIEVE what Alaska Air personnel says... NO WORD OF HONOR!

One of my friends tell me to have a booking with Alaska Airlines Flights, and I do the same. Trust me. I have a wonderful experience. I was traveling from Alaska to Mexico it was my first travel trip so, I was a little worried but to my surprise, I met with an Amazing experience. All the staff members were very helpful and the foods was my cup of tea. Very delicious and tasty. So I will suggest you all have a booking with Alaska Airlines at least once for a Wonderful experience.

We traveled from Seattle to New Jersey EWR on 07/26/2018 by Alaska 14 flight and having seat # 20D, 20E, & 20F. Upon checking I reported some unpleasant smell coming from the air vent, but the crew member said she don't feel the same. Due to that continuous bad smell for longer time I have acute headache. Other thing were quite good but the above spoiled my comfort. I would like refund for this.

We were compensated 4 times the one way fare at $787.88 per person. The airlines staff did not follow the policy as they did not ask for volunteers to give up seats before denying us boarding. We bought tickets months in advance and did online check in as soon as it opened. As the boarding passes did not have seat assignment we called Alaskan Air twice and both times we were assured not to worry and the seats will be allocated at the airport. We went 2.5 hrs in advance to the Airport and the airport staff said we will be assigned seats at the gate. Our gate was not open, so we went to the Alaskan Air counter next to it and the associate checked our boarding pass and assured us there are plenty of seats and we will be assigned seats at our gate. When an associate came to our gate we were second to join the line. The associate took our passes and said we will be assigned seats in 10 mins.

My children traveled alone and were left to exit the plane on their own. After exiting LAX parking I received a call from a distraught flight attendant demanding I return to sign the form stating she "personally" delivered my children to me. FALSE! Manager Mike came to the phone and said not to worry and to continue my way home. I suspected my signature would be forged. Sure enough, after complaining to the airline about Child endangerment, 6 weeks later I received a reply stating that, indeed, the Child release form was signed by me and I'm a liar. DON'T ALLOW YOUR CHILDREN TO TRAVEL ALONE WITH THEM.

I paid $348.20 for first class ticket from SNA to SFO, and I made this reservation only 2 hours before the flight time but no one informed me that there was a problem with air traffic at SFO so that I need to take shuttle from San Jose airport when I was booking for the ticket and I found out about this only when I went for the check in. Also half of the people on the plane didn't even know about this until the flight attendant mentioned about it just before we took off. When I arrived to San Jose airport, shuttles were not organised, two small vans came first that could only take 6-8 people each. Since there were people who needed to catch the connection flight at SFO, those people left first and I had to wait for more than an hour.

Alaska charges higher rates for more convenient flight times, then changes departure times to incredibly inconvenient itineraries with no explanation and no compensation! They do not have any consideration for the impact this has on their customers and passengers. To make things worse, we called customer service and spoke with a supervisor (Missy from Seattle). The first thing she did was literally profile us as Virgin America customers (we were prior to the merger) indicating that we have unreasonable needs over Alaska customers! Her attitude was horrible and unwilling to resolve the situation. She finally agreed to give us a discount code for our next trip, which is useless because we will never fly Alaska again, but never sent us the email with the discount code! I would be very wary of how Alaska runs their business and treats their customers. Worst thing that could've ever happened to Virgin was the Alaska acquisition.

We have traveled by this airline twice. Both times, we have had bad experiences. The most recent one is regarding their check-in service at SeaTac airport. We arrived there over 2 hrs before check-in. The Alaska Airlines agents were so slow and incompetent (how else to explain the work of all 3 agents at the 3 counters?) The line was moving up nearly 10 minutes per customer, and some more than 30 minutes. We repeatedly asked other AA reps to hurry/help us up as we were running out of time. Nobody helped us in any way. Finally when it was our turn, they declared that we missed the boarding. It WASN'T our fault. According to them we didn't have ETA so we couldn't get on the flight anyway. But had they processed the line in proper/decent time, we'd have had time to apply for ETA which typically takes just a few minutes. But they'd left us no time for anything.

Flight was scheduled for 7:30. It was 10:10 and we were still sitting at the airport. Staff members were extremely rude and non courteous! Worse experience ever. Flight attendants were very apprehensive and shows no emotions at all. Very disappointed!

Last Friday (June 15), the whole family flew from San Francisco to Seattle for a big family reunion via Delta Airlines, and we never had any problems at all with our flight with Delta Airlines. But heading back home on Sunday (June 17) from Seattle to SFO via ALASKA AIR was a horrendous and stressful experience! The whole family, 7 of us, booked and paid for our airfares as far back as February. But when my brother printed out all of our 7 boarding passes on the day of our flight back home to San Francisco last Sunday, only 5 had assigned seat numbers, while my husband's & mine were left blank. At the gate, my husband & I spoke to the ground attendant/ticketing agent at the counter and questioned why our boarding passes' seat numbers were left blank. She asked us to step aside and told us she'll call our names later on.

Worst experience ever in my life to check in & travelling from Seattle to DFW on Alaska Airline. 78 yr old person and people who paid extra money to be members of TSA didn't get the TSA precheck. Had to stand in general line for more than an hour. And after all that, Alaska Airline changed the gate number 3 times within the last 2 hrs. First C gate, then to N11 and then back to D4. Walking so much and changing the floors with luggage and a baby and then getting on train back and forth to go the the assigned gate was also horrible experience! Horrible!!! Horrible experience!!! If possible never travel on Alaska Airline.

First, no one that speaks like a flaming gay man should be ALLOWED to make public announcements in the Anchorage Airport for any airline. It's totally unprofessional and is a big problem.

Very rude staff, not helpful. I know I got there late, but they refused to help me completely, they didn't even try to find another flight for me as I ask them. I went straight to Delta and they were ready to help. I got a ticket from Delta for the exact same time as my flight with Alaska and made it just fine. They did not issue a refund of course, because even though I showed up at the time that I could have made it to the flight they put me as "no show". That was my first and last experience with Alaska Airlines.

Alaska Air is the major airline servicing Alaska. Other airlines only have a few flights a day. So Alaska Air is always full, always crowded. As an Alaska resident, I have a few perks. One free bag (within Alaska). The flights are generally on time (within 10 minutes), but connecting to another Airline in Seattle, usually the first destination outside should never be planned too close. The Alaska Air Board room is very comfortable (in Anchorage) and a one day pass is included with a first class ticket.

I use Alaska Airlines 2-3 times a year, and have really enjoyed flying with them. Their prices are reasonable, and the booking process on their website is very easy. They do offer an awards program, and you can boost your rewards miles if you get their credit card. The flights themselves have been pleasant - easy boarding process, and the planes have been clean. They frequently offer a free checked bag when flights are full, which I appreciate. Since they have merged with Virgin Air, they also offer much wider service, which is nice.

I booked this trip with my Expedia account in December 2017 to celebrate my birthday with my cousin in Costa Rica. MapQuest said it was 85 minutes from my house to LAX. My flight was at 8:35. Left my home at 5:00 AM. 10 miles before LAX the 105 stopped, then once near LAX traffic was backed up due to road construction, once at LAX it took 20 minutes alone to get around to terminal 6 where Alaska is located, walked in and met the kiosk (no humans in sight) and went to print my tag for the bag I had already paid for when I had checked in the day before.

I flew from Bellingham to Maui in seat 6D, immediately behind first, where they have a sort of half-bulkhead separating the cabins. I stood up to let another passenger by, and cut my head on the metal edges of that unsafe thing. I wrote their CEO and CCO about it, you know what I got back? "I was very sorry to hear what happened to you on your flight to Maui. I certainly hope that the wound on your head has healed completely."

Charged $84 in advance for 2 premium seats from San Diego to Portland. However, the aircraft used did not have premium seats/service. Aircraft crew unaware that passengers had purchased premium seats/service. Contacted Alaska about refund and they replied they would respond within thirty days to the overcharge rather than providing immediate refund. Tickets and upgrade was purchased directly from Alaska Airlines and they control the aircraft. An immediate refund should have been provided - I am not a bank for Alaska Airlines. This is the third time in last year that Alaska has sold me premium tickets for flights that did not have premium seats/service.

Basically Alaska Airlines screwed up our entire itinerary that we worked VERY hard to get it were we wanted it. If I had a choice I would tell Alaska Airlines to cancel this flight and shove their airline where the sun does not shine. Massive layovers, late flights and getting in at 1:06 am. This is all ridiculous. Why bother with the time to make arrangements if they are just going to disregard them and make this as miserable as they can. I know Expedia has nothing to do with Alaska Airlines schedules. But I hope that you publish this somewhere that the entire passenger business can see this and be aware what a crappy airline they are.