Alaska Airlines Reviews

We were on flight 227x from Phoenix to Vancouver. We just want to let you know about one of your exceptional employees. We met Teri on May 18, 2025 when we were checking in for our flight from Phoenix to Vancouver. She saw us struggling with our bags long before we reached her station and immediately rushed to help. I am a 90 year old, 100% disabled vet but I only use a cane and can walk about a half block before I run out of gas and have to rest. Teri set us up for early boarding and arranged for a wheelchair to be available when we arrived in Vancouver. She checked on us while we waited for the call to board to make sure we were boarded early. She went out of her way to make me feel special which I deeply appreciated and will always remember her for. She is definitely an asset to your company.

I had 4 different delays yesterday at San Diego airport and Hank in San Diego gate 30. Really had a loT going on and took care of me and was able to find me a flight. I know it was later in the day but when I arrived In Portland I was prepared to stay in the gate gate B8 ALL NIGHT but the closing desk women I didn't get her name took care of me. She was able to get me a hotel room at the Radisson hotel, meal voucher and rides to and from airport after expecting to stay 21 hour layover. They really made it for me really happy with all of this. I really enjoyed Alaska airlines.

I have had experiences with several airlines, and I have found Alaska to be one of the best. The prices are consistently among the fairest. I even searched the bargain websites, and one site listed the two flights I had selected at Alaska as their bargain flight. At the same price. Another site's pricing was over 800.00 higher. Check and find out for yourself. The service is excellent, and the cabin seating is comfortable. Price is nice but the most important feature is that flights are on time, and I can't remember any cancellations of flights which I have experienced with other companies. Overall, this airline is definitely one of the best!

Giving Alaska Airlines a 10/10 for customer service and compassion. We lost a wallet on the plane during our trip. Two of their staff members went to great lengths to assist us with locating it. I can’t thank them enough as we had just landed our flight from across the country and needed to board a cruise the next day. They called all available resources to provide us help. The compassion demonstrated by the staff in trying to find the wallet while providing reassurance was much needed during such a stressful time.

My husband and I planned to fly Alaska Air from Seattle to Hawaii. However, my health prevented this flight. I had purchased travel insurance. This insurance required I reject the airlines offer for nonrefundable tickets for them to honor their policy. They also had me doing the legwork. On my third attempt to follow their insurance protocol Alaska Airline offered to handle the issues. My biggest surprise was a handwritten note from Alaska Airlines expressing concern for my health. From this point forward, if I can use Alaska Airlines I will. They went above and beyond. Still haggling with the insurance.

I used to love Alaska Airlines. Not anymore. It's become the no frills airline. No movies, no power for your devices. Service so so. Last flight Monterey we boarded, the doors closed and we were told we were going to leave the gate to sit on the tarmac for an hour. I wouldn't have boarded. We missed our connection and was not provided a hotel.

Flying from Bellingham to Seattle. Flight got canceled while on the plane, first excuse was SeaTac Airport was having issue which then turned in to a mechanical issue and finally cancellation of the flight. You then have to figure out yourself how to get on to your connecting flight. Customer service is B.S. to say the least. A few years ago flew out of Vancouver, where the flight was canceled which made us miss our international connection. This case the plane never arrived overnight and no one bothered to let us know the flight was canceled and other arrangements need to be made. Suggest staying away or always be ready to waste your valuable vacation time flying this airline.

Alaska Airlines was one of the worst experiences I've ever encountered, and my spouse ended up in the hospital due to their neglect and uncaring nature. On May 25, I flew flight AS0553 and AS2437 into Vancouver, BC, to take a cruise. The second flight was delayed on the runway and made us miss the shuttle to the airport.

From the start I was met with a very rude service agent. I was overcharged for my luggage and throughout my travel every single employee I interacted with openly told me a lie. I was also on a flight that was delayed and the cabin crew and flight deck made an announcement that it happens every time for that flight. Looking at Google Flight Tracker it shows that it happens more often than it it on time and the fact the employees know about it and will even make comments like "Yea you’re not making your connection. This flight is always delayed" yet won’t do anything to fix it, there was no bad weather so I am not sure why it was delayed. Also they have their 20 min luggage guarantee. Well if that is the case everyone on my flight needs to get the reward. It took them 44 min from the gate until the bag claim buzzer went off to let us know it was starting. I will never use Alaska Air or any of their partners ever again.

Attempted to delete account for mileage program. Apparently there is zero chance of doing this and requesting your data be deleted. Privacy Alert! Security Alert! Level 1 helpdesk, Leah (really Magan) horrible. Then Joseph at pre-flight customer care texts to confirm the same, "Uh, we did our best with that. So what we do in these cases we're gonna take your phone number, make it zeroed out, and the rest of the information is in the account, which means it'll (not a word) stay active mileage plan for the next 2 years. If you have no activity, then the account will go inactive and that's our best way to help you out so that would be...your address, date of birth, name and email, stay in the mileage account..." Just WOW! That's a pretty crappy privacy and security policy not to mention violation of a direct request to cancel an account and delete.