Alaska Airlines

On flight 585 of Tuesday 10/10 2019 the flight of 10:50 from San Diego to Portland Oregon, a most compassionate pilot considered my plea to go gently on the descent. I am one of those people who has a very painful experience at the time the plane begins its descent and suffer the pain until the time of landing. I am beyond using nasal spray chewing gum or yawning for relief. Seriously considering to never fly again.

My husband and I have flown Alaska Airlines before and have been very happy with the service. Recently we had to postpone our trip due to a family emergency. I was told that the fair I booked was not refundable, understanding I still asked to explain. When explained that my sister in law had taken a turn for the worst and that we were primary caregivers, the reservationist gave us a full refund, I have not been to Fairbanks to see my daughter in three years, but felt the need to stay at home, Imagine my surprise @ reservations saying how sorry she was for the pain we are going through. Thank you for caring. Susan, you were awesome that day and I appreciate the card.!!! DeAnn

Even though some gentleman at the counter for customer service rescheduled me to a much later flight because we got couldn’t get thru security on time since some of my personal items were lost. I called customer service on the phone about a issue, they told me to get in line and a hold of any attendant who could fix it. Although there was a long line due to pets checking in, an attendant Monica was efficient and helped my daughter and me, rapidly understanding the situation. She solved the problem right away with care and attentiveness. I will fly on Alaska more often on every trip I take just because of the good employees working for the airline who show experience and who care like Monica did.

My wife and I took Alaska Airlines flight 783 from Newark, NJ to San Jose, California on March 19, 2019. Attendants in Premium Class were exceptional! Entire flight was a pleasure, and we look forward to traveling with Alaska even more! We make this trip many times a year and will always think of Alaska 1st! Keep up the good work, it certainly makes a huge difference! Thank you for a Great Trip!

I have had nothing but good experiences with Alaska, which I use several times a year for business and recreational travel. They are always helpful. But this time they really exceeded expectations. I had a nightmare of a time with Travelocity when I changed a flight time (which I paid for). They made so many mistakes in my reissued ticket I was in despair. (Two examples, changed the status from economy to saver, changed the return flight despite my requesting it remain the same.) Every time I called I was on hold for an average of 3 hours. This went on for a week. Many promises that turned out to be lies. Finally I called Alaska Airlines. An agent answered right away and I explained. Even though they had no obligation to fix anything since Travelocity had issued the ticket, they still fixed the whole mess, no additional charge. I will book directly with them next time. I could have saved $125 by doing so.

I'm from Seattle, an Indian and I avoid flying with Alaska Airlines as much as I can. Their flight attendants make sure you are racially discriminated against. A simple example asking for food only to white passengers and saying "whatever" to people of color. Greeting only white passengers, and giving careless looks to people of color. Yelling at people of color while talking to white passengers politely. I hope this airline closes down. I have never had such a racist experience on Delta, Southwest or even United.

I would like to reflect on my first experience with Alaska Airlines. My husband and I were flying from Boston to San Diego with our 7 month old twins to see their grandmother the day after Christmas. We arrived at our gate in Boston 1 hour before departure to discover that the flight had been delayed an hour. We then learned that the plane from San Diego had yet to leave and therefore they were unsure how long our delay would be. Well, it was around 10pm when they cancelled the flight because the San Diego flight had yet to leave and therefore we would not have a plane to be able to leave Boston. They cited weather in San Diego as the cause. We then waited in line/on the phone for customer service to help book us on another flight.

This morning I started a week of holidays. Got up at 3 to be on schedule for a 530 departure from Victoria BC Canada to Seattle (first leg of getting to Mazatlan, Mexico today). The aircraft had a malfunction so we didn't leave until 730 ish. I lost my Seattle to LAX connection. The flight attendants told us that a rep from Alaska would meet us and reschedule us as fast as possible. No one met us because there were "too many of us". Some of us had to claim luggage go through customs and recognized each other in the Alaska line up to get rescheduled. This took hours. I thought that by the time I got to the counter the agent would be on it... they weren't, even with the 2 hours heads up on the delay.

Alaska Airlines cost to change a ticket even in the 24 hour period of purchasing a ticket are unforgiving and expensive. There is no forgiving errors as in my most recent ticketing experience and cancellation as in the past ticket purchased in November. The procedure is to apply the fee cost to your credit card and then put the difference in your wallet is nuts. It's a lose, lose customer experience with Alaska Airlines so be aware and be prepared when purchasing low cost fares. Making a change is expensive. Fly Southwest whenever possible. You can buy the low fare tickets and make changes for no additional FEES. Yes, now that's a people friendly airlines. Plus you get to free bags.

My wife and I purchased tickets in advance, 5 months, for a Seattle to Austin trip with return. The airline changed our flight numbers twice without consulting us which of course caused problems with all of our over plans. Our 2 dogs were boarded, our airport parking cost more and our rental car was more....etc. It’s not the money that bothers me....It’s when I called for an explanation the 15 year old on the phone offered “these things happen”...really it seemed like the CS employee was reading from a script and had no real knowledge of how to help anyone.