Alaska Airlines

I am disabled and require a wheelchair in an airport. My brand new luggage was busted and destroyed by Alaska Airlines when I received it from baggage claim on the 28th of August 2022. My flight was arranged by Salem Travel Agency in Salem, Il. I was unaware that baggage claim was to be done within 24 hours and no one was available at the counter to help me. I made the claim 2 days later after going thru numerous phone numbers did not work. And I was turned down because of the delay. What kind of customer service is this? My once in a lifetime trip was ruined because Alaska Airlines give very poor service at the desk and during baggage service.

Alaska Airlines is the only airline that provide any direct flights to and fro between Seattle, yet their services are poor. Due to my child's illness I had to cancel my flight and customer care did not care if we still travel and get other people sick. We decided to cancel and the airline asked me to upgrade to Main Cabin in order to get 100% credit. Since the flight was well over 400$, I payed 750$ more to get all of it back but sadly airline kept $100 from this.

I’ve been saving mileage for retirement. Not long ago 20 thousand miles got you a round trip in continental US. My standard fare for Seattle to Philly was near $500 round trip. This Sean over $1200. I checked to use mileage. 90,000 miles round trip. Goodbye AlaskaAir. Another loyal customer disgusted with your changes.

We booked 4 round -trip tickets from Portland to Kona for August 16-23 2022 with Alaska Airline and paid more for non stop and seat choice in April 2022. Then 2 weeks prior to our trip, Alaska Airline sent a message to us announcing our flights have been cancelled and rescheduled and that we had the right to cancel or to accept the new schedule. The new flights are 3 hours longer as we have to be transferred at Seattle. At this point, our Hotel had already passed the point of being refundable, so we had to accept it. The problem did not stop there. On the day before our trip, we tried to check in online but were denied. We called the Airlines and were answered that our Travel Agency "screwed up" by having not re-issued the new tickets for us. We called our Travel Agency and was informed they-the agency- had done everything.

In light of the recent (and not so recent) bad press surrounding airline companies and how they handle passengers who use a wheelchair I would like to share my recent experience. My husband was medevacked from AK to Seattle and I, a quadriplegic, was obviously unable to accompany him and flew with my daughter the following morning on Alaska Air. Since being in my chair for the past 12 years I have heard nothing but horror stories from fellow chair users and have never had to fly. I was dreading it so much; my wheelchair is literally my legs, my mobility. The only thing that overrode my thoughts was the need to reunite with my husband.

Alaska airlines is operating a bait and switch scam. You book through Alaska and expect to fall under their polices but they share flights with American Airlines. As an active duty military member this makes a big difference for me. Alaska doesn’t charge military for overweight bags but American does. I was forced to pay extra fees to an airline that I DID NOT BOOK WITH!!! I purposely chose an airline so that I could have an overweight bag. Both airlines point fingers at each other but neither is willing to remedy the problem. This may be a good class action lawsuit waiting to happen!

Alaska ruined my friend group's vacation. We see each other once every few years, and this year was in Boise from July 23-27th. Alaska was by far the cheapest and they have a generally good reputation. Our direct flight from AUS to BOI was cancelled because of hydraulics problems after delaying us at the airport for four hours. That sucks, but it's not like they did it on purpose. The flight crew was clearly frustrated and Alaska was losing a ton of money by not having the plane in Boise. It happens. Airplanes are complicated machines.

The customer service from Alaska Airlines has been getting worse for several years, even before the pandemic. We paid the First Class ticket price for sake of space my husband needs due to his disability and size, yet our luggage was offloaded from the plane due to "weight imbalance." Two of the 4 bags we checked made it, but not the ones with our clothes and toiletries, but were finally "found" and flown back to Seattle from San Antonio, 3 days later- and brought to our home at 3 am by a third party delivery company.

Bless the ladies that had to enforce this company’s terrible policies. With everything that has happened in the last two years, and dispute our best efforts to be communicative with Alaska Airlines, we were forced to donate the value of our 2020 tickets ($650) to a multimillion dollar company. We never got a flight because we could no longer afford one. Those with means to travel were rewarded while others hit hardest by the pandemic were forced to give up what little they had. We never got what we worked so hard to afford to begin with. It is criminal and I am heartbroken.

Bottom line for my first experience with this airlines. It was the worst experience. Spirit is better airlines. It should be more well known than Alaska airlines is not good one. The workers are not on par. I showed up an hour before flight and waited in line to get informed that they cannot board us at 39 mins and 40 was the limit. On other airlines there would be call out for flights and if time was running out they would bring you to the front to get you checked to go through TSA. There was not of that. And to make it worst there was one family behind us in the same predicament and they got rebook on an earlier flight that we were informed was full. They got taken care of before us and they were behind us.