Alaska Airlines

I booked this trip with my Expedia account in December 2017 to celebrate my birthday with my cousin in Costa Rica. MapQuest said it was 85 minutes from my house to LAX. My flight was at 8:35. Left my home at 5:00 AM. 10 miles before LAX the 105 stopped, then once near LAX traffic was backed up due to road construction, once at LAX it took 20 minutes alone to get around to terminal 6 where Alaska is located, walked in and met the kiosk (no humans in sight) and went to print my tag for the bag I had already paid for when I had checked in the day before.

I flew from Bellingham to Maui in seat 6D, immediately behind first, where they have a sort of half-bulkhead separating the cabins. I stood up to let another passenger by, and cut my head on the metal edges of that unsafe thing. I wrote their CEO and CCO about it, you know what I got back? "I was very sorry to hear what happened to you on your flight to Maui. I certainly hope that the wound on your head has healed completely."

Charged $84 in advance for 2 premium seats from San Diego to Portland. However, the aircraft used did not have premium seats/service. Aircraft crew unaware that passengers had purchased premium seats/service. Contacted Alaska about refund and they replied they would respond within thirty days to the overcharge rather than providing immediate refund. Tickets and upgrade was purchased directly from Alaska Airlines and they control the aircraft. An immediate refund should have been provided - I am not a bank for Alaska Airlines. This is the third time in last year that Alaska has sold me premium tickets for flights that did not have premium seats/service.

Basically Alaska Airlines screwed up our entire itinerary that we worked VERY hard to get it were we wanted it. If I had a choice I would tell Alaska Airlines to cancel this flight and shove their airline where the sun does not shine. Massive layovers, late flights and getting in at 1:06 am. This is all ridiculous. Why bother with the time to make arrangements if they are just going to disregard them and make this as miserable as they can. I know Expedia has nothing to do with Alaska Airlines schedules. But I hope that you publish this somewhere that the entire passenger business can see this and be aware what a crappy airline they are.

Do not fly with this airline! After 30 years of international travel, this is the first time we have had items stolen from our checked baggage. They stole a very important piece of jewellery which I will never get back - they are dishonest! Yes, in hindsight, I should have had it in carry on, but it was my property and not for the baggage handlers to have free access to steal. I have photos of it before we left Cabo San Lucas and a very messy suitcase upon arrival in LA. DO NOT FLY WITH ALASKA AIRLINES!!!

Everyone is really nice and the pilots stand by the door when you enter & exit. They also come on during the flight and tell you about things we can see outside of the plane. One even gave us a choice about when we wanted to leave which got us home 30 minutes early.

I booked the plane tickets from SFO to Cabo San Lucas 6 months before my travel date. 2 days before boarding, when I looked at my tickets online, did I finally realized that Alaska had overbooked and bumped me off the flight. Instead, they added a stop to Seattle for me. Adding not only 4 hours to the total travel time, but I had to arrive at the airport 3 AM. I called and complained. Not only did I receive no explanation or apologies, they offer absolutely no compensation. I then raised my concern on their Facebook, but my comments were marked as spam by Alaska. VERY HORRIBLE PUBLIC RELATION MANAGEMENT. I heard they had good seats and good service, but none of that matters if they do not fly you on the flight you booked.

Just FYI, for people looking at using an Alaska Visa for flight benefits. I will try and Keep it short. First, it is not beneficial. Prices can be found for less on other flight search engine sites with much better flight times. Too many restrictions for use of miles. For instance, some overseas travel with Alaska and partner airlines, not doable. But if you search other engines for travel, Alaska comes up in the Northwest as a 1st leg Flight. If you have credit from a previous bump, well, that can't be used but only with domestic flights. So, for me. I'm done. I will use my credit and miles and then bye, bye Alaska. Not to mention, as other have, their seats are horribly uncomfortable and billing (to) and (from) legs independently is expensive.

I don't know where to begin with this airline. I live in Alaska and unfortunately I'm forced to use this subpar company frequently. Its rates are significantly higher than anyone else and their seating is so uncomfortable I have to bring a pad to make it through a three hour flight. Not to mention their so called companion deal "discount". What a joke, do the research yourself and watch the price come out exactly the same if you buy two tickets or use the so called discount. Not to mention I can use Travelocity and get the same tickets on Alaska Airlines for $300 cheaper. Absolutely unbelievable! If you can avoid flying this airline I would at all cost.

My daughter and granddaughter had a scheduled flight on 12/25/17 from Portland to John Wayne Airport. When they went through security and were called by Alaska Airlines to board, they were told the entire flight had been cancelled. They and the rest of the customers were told it as due to the weather. However, all the other flights were taking off. Only their flight was cancelled. Children who were to spend the holidays at Disneyland and their parents were obviously upset. Alaskan Airlines lied to these customers when in fact the reason was because there was no one to de-ice the plane. I have never been not been with my daughter and granddaughter on Christmas. Shame on you Alaska Airlines... especially when you lied to your own customers.

Booking on Alaska recently. I was not aware of the $125 cancellation fees. We had a major change in our trips and had to cancel. Our original tickets were $114 thus leaving them worthless. Had I know about this I would have not flown Alaska Airlines. I have flown millions of miles although on another airline, so I am not an infrequent flier. I will never fly with them again and use Southwest Airlines without change fees. I have not kept up with Alaska but many years ago they were a good airline, not sure what happened.

I purchased my flight tickets online through the Alaska Airlines website. A few weeks later I responded to an ad to reserve a rental car through their website. They don't tell you that they will draw the insurance amount from your account, and when you go to pick up the car you will have to pay again for the insurance as well as an $800.00 debit card hold for the car rental. After waiting on hold for over 15 minutes I tried to explain this to the "customer service" person who disingenuously "apologized" repeatedly and told me that in five to seven days my insurance amount would be credited back to my account.

I have flown Alaska Airlines several times in my life and usually it's not a problem however this time is very different. I had made a trip to Bali but unfortunately they're having a natural disaster which is no one's fault and I completely understand that, however when they told us our flight was canceled when we were on the plane to Seattle from Portland we tried to get some answers on where our bags were, how we could get home and what we should do. And I kid you not the lady at the kiosk in the Seattle Airport told me, "you're out of luck. It's not our problem" and then she kept talking in circles and snapped at my friend when we try to explain that we are not trying to get to Bali now, we just want to get our bags.

This is my first (and last) time I will book with Virgin Air/Alaska Air. I came from Honolulu on a late night flight. The flight crew, special attention to the lead Flight Attendant was beyond rude with a power trip indifference. I will not use this Airlines again. I'd rather give my money and take a Camel.

The airline did great. No problems, on time, nice crew. I have a good feeling about Alaska Airlines. I didn't crash so I guess I will fly with them again!

I made a mistake booking through Orbitz by adding my name twice instead of my husband's name. Orbitz would not change it and said it was Alaska Airlines policy to change. I called Alaska Airlines and they changed it no problem and they were very helpful.

It's interesting that depending on if you are going out of Chicago you get 1 flight crew that is unhelpful, but in Houston everyone is helpful especially when traveling with babies.

That will be my one and only flight with them. Never again. The one good thing was the pilot got us to our destination safely, but everything else, the seats, the awful food (if you could call it food) lack of in-flight entertainment, lackadaisical flight attendants were horrible. As an American, I'm embarrassed to have my country's name on the side of these planes.

I live in Alaska and Alaska Airlines has great deals for Alaska residents. Specials on Tuesday, two bags free. Also, if you use their Visa you get one two for one flight and airline miles for each dollar purchase. Mileage program is very good as well.

I flew round trip from SFO to MSP. The flights were fine. We left San Francisco from the international terminal, but returned to terminal 2. There are 4 terminal buildings at the SF airport. No one mentioned that we were returning to a different building. The person who picked us up assumed we would return to the terminal from which we left. There is nothing inside the terminal buildings to indicate what terminal building you are in. Thanks to cellular phones we finally connected with our driver. Since you leave and arrive using different buildings, it would be useful if the flight attendant announcing landing procedures would announce clearly which terminal is being used.

Customer service representative was very nice and understanding and gave me information on how to handle my issue. She was good at explaining best value for me when I had to cancel travel plans due to my husband’s sudden illness. Also thoroughly explained options.

On time. Good service and luggage control. Free luggage with upgraded card and once a year companion special. Only problem are the walks from the tarmac to building of smaller planes.

As with most airlines there are problems, but Alaska Airlines, has always provided excellent customer service to me, an individual with a mobility issue. I recently was able to get a reasonably priced ticket.

Short flight to Albuquerque from San Jose, connection in Phoenix. We were 1st class, but the way they do loading made it difficult to get to our place in line. Had to push through a gang of people to get onboard. Flight attendants were very good, plane was clean, seats OK for that length of flight.

I was delayed 2 times on both connections from one to port then port to sea. Since they delayed me I was late for my connecting flight and had to pay extra to get my new flight. The customer service at the airport was mixed as one woman was just completely dumb or just didn't care because she showed it with bad attitude. Then the other woman accepted blame and said the airlines would pay for my new flight but when time came they pulled back any help and said "well we did not get you here on time, but we got you here." I sent a e-mail but have no reply after 5 days and don't have time to wait for this very bad company. You fly Alaska Airlines you will be lied to and it will cost you money and more money when they delay you time and you miss your flight. DO NOT USE ALASKA AIRLINES.

I accompanied an 80 yrs old lady friend who is using a walker to fly Alaska Air from SeaTac to Chicago by herself. (I accompanied her to the airport but not to fly with her). After making an arrangement that a wheelchair is needed, we were asked to sit in station 2 to be picked up and wheeled to C-11 departure gate. While waiting, an Alaska Airline supervisor (somewhat **) told my friend that she needs to change her pants because she smells like urine. I wheeled my disable friend to a family restroom and helped her changed her pants. In reality, her pants are not wet but she changed it to short pants. On the way back to the waiting station I told the supervisor that my friend did not urinate in her pants. After a while, the supervisor insisted that my friend still has some urine smell and for this reason she may be not allowed to board the plane.

Embarked on a 3-week family trip in July to England. Departed Oakland CA, with plane/airline changes in Seattle WA and Reykjavik Iceland, ultimately to land in Manchester UK. Bags were lost but delivered to us 3 days later. Naturally we purchased barest of necessities: underwear, toiletries, shirts, jeans. Six days later, we submitted the first lost luggage claims and received no response or confirmation. As of this date (months and 3 emails later) we have had NO RESPONSE from Alaska.

I was humiliated and shamed by Alaska Airlines for being too tall and big. I was booted off a connecting flight and humiliated by the flight attendant and by the SEATAC supervisor. I sat in the same seat to North Carolina and was told on the way back I could not be in that seat on the way home to Anchorage Alaska. I was booted off in flip flops, shorts and no bags and no hotel, no food and was put in Delta flight the next day. Horrible customer service and as of today Alaska Airlines has done nothing to make it right.

I have just had the worst experience with Alaska Airlines!!! Save yourself the trouble, use another airline. I arrived at the Alaska Airline section of LAX. I was told by one of the host to proceed to the kiosk... I did. The first ticket machine was frozen! I informed another host of the condition of that machine only to be told to use another one... in a dismissive manner, no help! I went to another machine, it was also frozen!!! Another machine... entered my information and passport info. It bumps me out of the system and brings me back to the original entry window with no error message, no notice... nothing! I informed the another attendant only to be told to try again. 4th machine... I entered my information and at this point it tells me to see the "Assistance" counter. Like a decent human, I go to the "Assistance" line to wait my turn so that I can get my boarding pass. The counter had 3 Alaska personnel serving 3, while 4 customers were waiting.

I am finding that Alaska Airlines is approximately 30% higher in price for their service. Please thoroughly shop your trip before paying their price. Seattle to Las Vegas and back again 2-people. Alaska Airlines $940.00. Southwest Airlines $655.00. Same nonstop route, very similar departure times. Bags free. Alaska $25.00 per bag (Easily another $50.00 for the bag fee). Alaska is very greedy, last year the airlines made a couple billion in profit for bag fees. How can Southwest fly your bags for free? They simply make less profit.