Alaska Airlines Reviews

Quality customer service. Great value. Great airplane. Super professional crew, fast and efficient. Complimentary meal. A bar open in the back of the plane. Always refilled on your beverage.

I had a beyond amazing Customer Service phone representative on May 10th at 2:44 P.M. Her name was Tami from Phoenix. I would of missed my medical flight for and infusion if it wasn't for her help. She went above and beyond to help me get there on time. I hope she sees this review because I just wanted to Thank her one more time. 🙂

From the minute we arrived at the check in we were treated with the upmost respect. Caren the agent. Was topnotch. She tagged my spouse's wheelchair and made sure he was comfortable. He was taken down the area to the plane by another agent and his chair followed. The flight attendants were all reassuring, too. He was given a receipt to prove his chair was loaded on the plane. No other airline has been so thorough. They were exceptional.

I've always rode Alaska Airlines and it's not that bad. However they seem to have a huge issue or delay ever since they formed forces with Hawaiian Airlines. I've contacted then twice to award me since apparently you can link your Lyft account to earn miles but they keep telling me to contact Lyft and then I do that and they send me back to Alaska. This is horrible because even though the service and everything is fine. They charge fees for extra baggage and wifi is $8 unless you have a code or voucher. They even removed Alaska access which helped me to get monthly wifi vouchers for travel. It seems like this company is not too topnotch in getting things resolved.

My husband and I were having trouble using our points for an upcoming trip. We called customer care and the wait time was over an hour. We chose to have someone call us back. 45 minutes later we received a call from Terry who works in customer care. Within minutes, she solved our issue. She was knowledgeable, extremely nice and very easy to deal with. Thank you Terry!

I wish there is 0 star I can rate. Bad service. They say you get what you pay for, but you can lose a lot more than what you pay for because they'd just cancel the booking that affects all of your other reservations and lose your precious time. Never taking this airline again.

At Seattle Tacoma for flight to Fairbanks, and the new bag drop self service was glitching and Alaska Airlines only had 2 employees there to help. Waits were long for assistance. Glad we had allowed some extra time. I am ok with saving money, but tickets are not cheap-hire staff.

Alaska Airlines sure knows how to take your money and run with their ridiculous restrictive seating and booking, I waited almost an hour to speak to someone explaining we have a family emergency and would like to change our later travel date for credit, so we can fly out asap. I would have been willing to pay a little extra if need be to get on a sooner flight.

Customer Service absolutely the Worst. Called (888) 485-0220. Spoke to 5 Extremely Rude Representatives who gave me Ridiculous prices to Fly to Seattle Washington, talking over me and just being downright NASTY & HUNG UP on me. Eva just disconnected the phone this morning because I was asking about Price difference online. I called and Jaime answered the phone and decided that he was going to talk over me stating that the Tickets would cost me over $2000. I asked if I could speak with a Manager & he kept saying that he's going to have them call me back without even taking my NUMBER then I asked about adding my Luggage then he said that adding that I was looking to now paying almost $3000, I then asked for a Manager. Jaime said that he will have them call me again without asking for my number then HUNG UP.

The only way to get in touch with an agent is to use chat. I do not type fast so I used audio. But they are unable to process audio. As I was trying to type my response he ended the chat. I also do not like that the process to check bags is all automatic and it really slows the process down to a crawl. They used to be really good a responsive but not anymore.