Alaska Airlines

Alaska Airlines

 3.7/5 (312 reviews)

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Overall Rating3.7 out of 5
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About Alaska Airlines

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Alaska Airlines Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 16, 2023

I would rate 0 stars but the system will not allow it. My flight with Alaska Airlines got delayed by 2 hours causing me to miss the rest of my trip which ended up me having to repurchase tickets. I was stuck in an unknown city for 24 hours and there was nobody from Alaska Airlines willing to help. They did not take responsibility for the flight being delayed. Said there was nothing they could do about it. I understand delays happen but it shouldn't have cost me over a thousand dollars to fix a ticket that was because of their delayed travel. The least they could've done is reimburse be. Unfortunately this is a big company and no matter how bad they treat their customers people will still fly with them. By far the worst flying experience I ever had and I have flown plenty of times. I don't recommend this company if you can avoid it.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 17, 2023

Don't ever waste your money with Alaska Airlines. Spring Break and Summer vacation is coming up and you don't want the stress of being treated like a number with a company that takes no responsibility for their acts and mistakes. Alaska Airlines lost our 3 bags on December 22, 2022. It's been 3 Months, and nothing has been done. We filed a claim in person and online, followed up in person, and have spent many hours on the phone every single week for the last 3 months only to be mistreated and to hear that Alaska Airlines don't take responsibility for their acts.

My Family and I were left without clothes, lost many valuable Personal items and expensive gifts bought for Family members. We trusted our luggage to Alaska Airlines, paid for Trip Insurance, have the Baggage Claim tickets, and still are getting no help and being treated as we don't matter. The stress, anxiety and financial loss Alaska Airlines is causing my Family is inhumane, cold blooded and cruel.

6 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2023

    My 16 year old son had an amazing opportunity today. He was invited to a football showcase in which he would perform in competitions for college recruiters. We have been planning this trip for weeks. His flight was scheduled to depart at 8am. I dropped him and his older brother off at 7am. About 30 minutes later, they called asking me to pick them up that they weren't allowed to check in for the flight because it was too late. They were told they wouldn't have enough time to go through security check and weren't allowed to go any further. This caused them to miss their flight and the opportunity for my son to attend the event. He is so upset and there isn't anything they could possibly do to make this up to him. The only other flight they has to offer was after the event ends. I saw stories where the airline went above and beyond for customers who were running late to make their flights. They just weren't willing to do it for my sons.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 1, 2023

    This airline has stolen so much money from me it is ridiculous. This morning our flight was canceled and we were informed 2 hours before we had to leave. They booked us on the night flight, so we lost an entire day. I have a service animal with me for clinical depression. He is certified with the right forms. I made sure to get him approved for the airline ahead of time and everything went well. My dog is well-behaved. There was a woman that was talking to me randomly and I am not sure why, but my dog got a little startled and started barking as he is protective. I calmed him down immediately.

    In a few minutes this random guy with a badge and glasses who clearly does not get paid enough came up to me and started threatening me and my dog about not being able to get on the flight. He was insanely rude, he didn't want to see my forms, and he legit made me cry yelling in my face in front of everyone else. I am also 6 weeks pregnant. There is no rhyme or reason why anyone should treat me this way knowing I have a psychological condition. You may be a "supervisor" but you do not have proper training, and other dogs were barking. Coming after me seemed pretty racist if you ask me, and I hate this airline with a passion.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 20, 2023

    I have had the worst experience with Alaska Airlines. My 15 year old daughter was traveling with her friend, the first time flying without me or my husband. Alaska changed her flights, so I had to make changes to update her flights. One update saved (return flight) that I made over the phone, however the departing flight (that I changed online) did not save in their system. While at the airport, my daughter tries to check in and find out that the changes were not saved, and no one at the airport could help figure anything out. So I had to call and wait on hold almost 20 minutes to try to figure out the flight, then after another 20 minutes on the call, Alaska Airlines tells me that there is NOTHING they can do.

    I had to purchase ANOTHER ticket, one way, and they would reinstate the previous return flight, and for my TROUBLES they didn’t charge me the $15 service charge. SERIOUSLY?!!! NO credit for my previous flight! No help, support, or resolution- other than me buying a whole new ticket. This is why I DO NOT FLY ALASKA AIRLINES! Even my employer - the entire company is Delta preferred. This is TERRIBLE customer service!!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 8, 2023

    I'd mark a zero if I could. First our flight was delayed for technical issues. (Completely Understand) an hour and a half. 29 Of us were told we would be allowed to exit the airplane first in order to meet outer next flight. That did not happen for anyone. We missed our flight by 10 mins. Therefore we were stuck for over 5 hours at the Seattle Airport. In turn customer service put us in primary boarding and seating. While boarding we were told we could sit in primary seating because we had been bumped. For which was a lie. The seats sat open the entire flight. We left Honolulu Hawaii at 11:55 Saturday January the 4th and did not get home until 4am Monday the 6th 2023. The worst treatment ever from any airline I've ever traveled.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 6, 2023

    I understand the policies and procedures and all the current problems with airlines. However, the lack of empathy from company and customer service is beyond me. First customer service agent would not even help me look for my confirmation numbers to reschedule my flights as the email was unable to be located for confirmation. The second agent was nice. Helped me locate my confirmation. The destination of my flight two weeks from now has gone into war. I called to get flight credit stated I could not change my tickets. I told him I read the fine print and it stated if I could cancel at least 24 hours previous I could get credit. He "talked to his supervisor" and said he could give me flight credit after all but with a $200 fee. It's beyond ridiculous. Agent said "At least they're giving you credit. It's better than nothing". This will be my last Alaska Airlines experience I hope.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 31, 2022

    If I could give them -1 stars I would, I booked flights a week in advance for my family friends that are Migrants-they were fully approved to enter US legally and I was playing a role as their translator. Flights from San Diego to Newark. Now two days before I got a confirmation to check in I did it for 5 people a day before, they get to the airport two hrs before their flight they get through clearance check and wait at the gate for 30min before boarding, I get a call from my friend and he's telling me they are holding him and his family up. They held them for 30 min. They were late to the gate and weren't allowed on the plane because their tickets already been sold to other people, I lost $1200. I made calls but like always they make ** Excuses up. If you would ask me what is the worst airline in US active right now it would be Alaska Airlines -1 stars!! (DO NOT BOOK FLIGHTS WITH THEM)!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 26, 2022

    Yes, I'm one of the 2022 stranded Christmas passengers. I do get the whole weather thing. What I don't understand is the fallout. Why are flights getting cancelled several days out? Wouldn't you get more crews working, other airlines to help, pay overtime, etc...? Also, as soon as my flights were cancelled, all Alaskan agents disappeared from the airport. No one around to help their customers figure things out. So then you have a 8+ hour wait time on the phone, during which app flights have been booked 3 days out. They disabled chat so no go there. Missed Christmas with my family like so many others. Every time I booked another flight, they cancelled. My faith in this airline is shot. I ended up driving 15 hours home.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 24, 2022

    First, I completely understand the overwhelming situation of these last few days. I’ve been trying to fly from Seattle to Milwaukee since 12/20. I’ve been on 5 flights, 4 of which have been canceled, and 1 is upcoming. Oddly, the only flights I haven’t been able to get on is the only 1 that actually take off this week and the 1 scheduled today. Both of these flights have shown seats available for purchase multiple times right up to departure, yet every time I manage to get ahold of someone (via text is the only way to reach someone) I’m told it’s sold out, even though I can buy a new ticket for the flight.

    I can’t make any changes to my flight online because I have a in-cabin pet so buying a new ticket and canceling the old isn’t an option. I have to call or text. There’s an 8 hours wait time on the phone. The text option was better up until 12/23 when they stop responding to all messages. As I write this they are still selling tickets to the flight, but I can’t get ahold of anyone to get on the flight. There is still an 8 hour hold time on the phone and my texts have been unanswered since yesterday.

    5 people found this review helpful
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    Alaska Airlines author review by Erika Armstrong

    Founded in 1932, Alaska Airlines is now the seventh-largest passenger airline in the U.S. It is a West Coast favorite with corporate headquarters in Seattle.

    • Mileage plan: Rewards program members can progress through reward levels to gain access to premium services such as priority boarding, free meals and other amenities.

    • Credit card rewards: Obtaining the Alaska Airlines credit card gives users the ability to add an annual companion fare, check a free bag and earn triple rewards on Alaska purchases.

    • Bags fly free: Local travel in Alaska comes with up to three free checked bags and a free carry on.

    • Military service discounts: Active-duty military members get up to five free checked bags and relaxed weight limits.

    • First class seating: Get extra amenities and more personalized service with first-class fare from Alaska Airlines.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot,, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Alaska Airlines Company Information

    Company Name:
    Alaska Airlines
    Year Founded:
    19300 International Blvd.
    Postal Code:
    United States