Alaska Airlines

Alaska's customer service was extraordinary in our recent flight from SF to Boston. Honestly, we had screwed up our reservation, finding out that the flight we had booked had departed two days earlier! They busted their tails to get us on board a full flight, with seats together. (I don't know how they did that...) It was complicated by my wife's severely limited mobility, yet they just blazed us through with speed and courtesy. I always liked Alaska, but often price-shopped. Not any more, though, not any more.

The customer service is by far the best in this industry. The staff truly try to be your best, and most helpful friend for the duration of your itinerary. Alaska's equipment is always topnotch, and if a problem arises, they take great care to get you safely to your destination. The in-flight experience is the best I've ever had, and unrivaled compared to other airlines in my experience. I will always recommend Alaska to anyone that might need or want the best.

I've flown Alaska six times now into and out of Missoula MT from Sacramento CA. The flight service has been good, the flights on time and the planes are pretty comfortable. I feel comfortable that they are doing a good job of cleaning and sanitizing the planes, in fact they were on the plane cleaning before we were all off the plane on my last trip. I don't like the price I've paid for checked bag, but it's actually gone down for my upcoming trip.

I was returning from Salt Lake City after my father passed. I had too many guns and family heirlooms overweight, explained to the ladies why I had so much baggage to check. They purchased me another piece of luggage helped downsize so as to get the weight per bag correct and waivered my freight fee. It was a blessing to me, all my treasures from my Grandparents and father arrived safely in Alaska where I now display them to my friends. Once again thanks Alaska Airlines.

Alaska Airlines is my favorite airline. They are always running deals and you can find "saver" fares the majority of the time. The flights are always clean and staff has always been friendly. I was bummed when they stopped being as COVID safe before other airlines (they started selling the middle seat before Delta) but otherwise I've never had anything bad to say. I also love you can charge your device on every one of their flights. I always seem to lose all my battery when I get in the air.

Alaska Airlines was delayed and landed late every flight out of 6 fights round trip in a week. Leave us just sitting on the dang plane forever on the tarmac not moving. No excuse for this **. 135 people on board. And the crew don't give a **. If you say something they get pissy and ask you to be seated. 3 time we waited on flight attendance to show up. Then they are rude to you cause they are late. Unreal. ZERO CUSTOMER SERVICE ANYWHERE ANYMORE

We boarded a plane home from Costa Rica. When getting in our seats my husband pulled down his mask to communicate to our children where to sit. The flight attendant Tyler immediately told my husband to put his mask on, which my husband did. My husband explained he was trying to help our children. The flight attendant then told us we were going to be a problem. This made us uneasy. Right after this another flight attendant started yelling at another passenger about their mask and threatened to extradite the man.

I was trying to book flights for my son, grandson, and son's girlfriend, using my credit certificate, Alaska wallet funds, and air miles. I knew I needed help.

Linda in Phoenix walked me through each step to help me set up the flights. She was patient and so helpful. I wouldn't have been able to accomplish this myself. Thanks so much, Linda!!

Alaska Airlines canceled our flight reservation without warning nor refund. We had not purchase flight insurance and they refused to reschedule us on another flight. As a result we had to pay last minute fees to make another airlines flight. The Alaska staff was very rude about this and provided us no help. I would not recommend this airline.