Alaska Airlines

My wife and I took Alaska Airlines flight 783 from Newark, NJ to San Jose, California on March 19, 2019. Attendants in Premium Class were exceptional! Entire flight was a pleasure, and we look forward to traveling with Alaska even more! We make this trip many times a year and will always think of Alaska 1st! Keep up the good work, it certainly makes a huge difference! Thank you for a Great Trip!

I have had nothing but good experiences with Alaska, which I use several times a year for business and recreational travel. They are always helpful. But this time they really exceeded expectations. I had a nightmare of a time with Travelocity when I changed a flight time (which I paid for). They made so many mistakes in my reissued ticket I was in despair. (Two examples, changed the status from economy to saver, changed the return flight despite my requesting it remain the same.) Every time I called I was on hold for an average of 3 hours. This went on for a week. Many promises that turned out to be lies. Finally I called Alaska Airlines. An agent answered right away and I explained. Even though they had no obligation to fix anything since Travelocity had issued the ticket, they still fixed the whole mess, no additional charge. I will book directly with them next time. I could have saved $125 by doing so.

One of my friends tell me to have a booking with Alaska Airlines Flights, and I do the same. Trust me. I have a wonderful experience. I was traveling from Alaska to Mexico it was my first travel trip so, I was a little worried but to my surprise, I met with an Amazing experience. All the staff members were very helpful and the foods was my cup of tea. Very delicious and tasty. So I will suggest you all have a booking with Alaska Airlines at least once for a Wonderful experience.

Alaska Air is the major airline servicing Alaska. Other airlines only have a few flights a day. So Alaska Air is always full, always crowded. As an Alaska resident, I have a few perks. One free bag (within Alaska). The flights are generally on time (within 10 minutes), but connecting to another Airline in Seattle, usually the first destination outside should never be planned too close. The Alaska Air Board room is very comfortable (in Anchorage) and a one day pass is included with a first class ticket.

I use Alaska Airlines 2-3 times a year, and have really enjoyed flying with them. Their prices are reasonable, and the booking process on their website is very easy. They do offer an awards program, and you can boost your rewards miles if you get their credit card. The flights themselves have been pleasant - easy boarding process, and the planes have been clean. They frequently offer a free checked bag when flights are full, which I appreciate. Since they have merged with Virgin Air, they also offer much wider service, which is nice.

Counter to counter shipping is chosen because of unique needs. Pick an airline other than Alaska to provide that need. Alaska has failed to move a GoldStreak priority shipment more than once. I believe that don’t even care to deliver on-time. Tom

I flew Alaska on 4/23. I was returning home from a trip, my first flight being on 4/17. My first flight was full and as such it was a struggle to not only find a place to put my carry on, but also retrieve it from the overhead bins. They were so packed. On my returning flight, 4/23, to avoid this hassle, I checked my carry on, paying $30. While sitting at the gate an announcement came that the flight was full (just like the first flight was full, but no announcement was made on that flight) and they would be allowing people to check their bags for free.

If I could rate Alaska NEGATIVE stars, I would. This is a joke of an airlines that turns every flight into a day-long endeavor. I have flown Alaska 20+ times in the last year, and without fail, there is a 1-3 hour delay. EVERY SINGLE TIME. I've heard every excuse in the book - plane hasn't landed, plane needs a gas refill, plane isn't at the gate yet, no knowledge of air control traffic. EVERY TIME, I waste HOURS of my life waiting. There is no transparency at all throughout this entire process. I always have to ask security what's going on.

Catching a perfectly timed flight at the end of my children's spring break was the idea. Instead, a mechanical issue delayed our departure over 6.5 hours. No bad weather to blame. It's better to be safe than sorry, but to have no backup aircraft available on a delay that long is irresponsible. My children had to miss school Monday after arriving home at 5:00 AM. Alaska did not offer a refund, only a $75 towards our next flight purchase. No thanks Alaska.

I fly often for work. I'm usually on a plane at least once a month. I have been on Delta, Southwest, American Airlines, Spirit, and Alaska Airlines. I tried out Alaska Airlines because so many people from Alaska gave it great reviews and I was heading back and forth from Alaska. My experience with this airlines is terrible. They are honestly one of the worst airlines I have ever ridden with. They can't keep to the terminals stated on their boarding passes that they printed out at the airport. They are way behind on entertainment while traveling. They have terrible and incompetent customer service. I would highly recommend Delta Airlines or American Airlines. If you have any other option to fly something other than Alaska Airlines, please take those other options.

I flew first class to save my back. The food was not what I would expect in first class. No selection on one flight. Overcooked on another. The hot towels were not hot on one flight. The lack of consistency in service from flight to flight bothered me. I flew from MN to HI and back to MN. I won’t fly Alaska again if I fly first class.

Been a customer for twenty years. They have been rated very highly in various rating systems. They were a Western-based airline up until year 2000 when they began flights to Chicago. They have added numerous additional destinations in the South and East. Great airline.

Loved Virgin America. They have everything, newer planes, more comfortable seating, electronics, TV, great movies, wonderful food. No waiting, no delays, everything was run smoothly. I wish they flew other places I normally travel to.

My husband and I took Alaska Airlines home from Hawaii and it was the most horrible flight I ever was on, the crew was nice but the plane itself was awful. First of all they said they had WiFi, well my husband and I could not download the app in the terminal or on the plane. Then we get on the plane, no TVs WTF? So nothing to do for 6 hours, and there is no leg room and it feels like you're sitting on your next door neighbor's lap. And they didn’t have any free snacks except one cookie (Whoopie). If you wanted something to eat you had to buy it. I wouldn’t pay for airplane food just like I wouldn’t pay for hospital food. I don’t know when this airline is going to get with the times, TVs, WiFi and free snacks. JetBlue does all that even if you're on a 2 hour flight. So you won’t see me on any Alaska Airlines flight even if it were for free.

Alaska Airlines flies nice clean aircraft with great in-flight entertainment offerings. Routes between Hawaii and the West Coast are reasonably priced and offered at convenient hours. The cabin crews are professional and courteous.

I've had them be very liberal in genuine cancellation requests and waiving cancellation fees; I love their free checked bag with the Alaska Airlines mileage card and most of all, I love that their airlines are comfortable, with enough leg-space in economy and it doesn't feel like we are packed like sardines (read Spirit Air). What's more, Alaska Air always arrives on time or earlier!!!

Overall, we enjoy flying Alaska Airlines. The only difficulties that we've experienced have been as a result of winter weather in Canada. It is the only airline we fly domestically. Their rewards program is outstanding.

I love to fly with an airline that has employees who appear to love their jobs, who are polite, and who make flying enjoyable. They are often a bit expensive, but I am careful about when I fly, to keep costs down.

I purchased a "super-saver" ticket to Hawaii 10 days before the flight. The system denies the option of choosing an available seat in Economy class UNLESS I pay more!!! Shameful tactic!!! Now even though there were plenty of available seats I have to arrive earlier, make a line and wait for an agent to assign me a seat. I'm a frequent traveler with no bags to check in. Time to choose other! The guy who thought this tactic was a good idea is missing the boat at the time. There are now more and more Airlines to choose from. Next!

Alaska offers a great mileage program and free texting and messaging during the flight. The staff are friendly, and they promise to have your bag within 20 minutes of arrival or they give you your checked bag fee back.

Alaska has very good customer service and has good legroom in economy. I have ordered lunch and it was much better than I expected. I have never been disappointed getting seats using the miles program.

Alaska Airlines have some of the friendliest flight attendants around. They strive to give the best possible customer service of any airline. The food is much better than all other domestic airlines in my opinion. Very rarely do I ever run into a delayed flight.

I can take my golf clubs at no cost to me, and out of BWI to California. I can leave early out of BWI and arrive in California midday. Also if I want to upgrade my flight I can usually do that. I haven't had to pay extra for luggage. Just wish they covered more area.

Alaska Airlines has some of the best customer service in the airline industry. I have never had lost luggage, rude service, or flight delays for any other reason than weather. If I have a choice in which airline I will fly on even if they are not the cheapest, it is always hands down Alaska Airlines.

I purchased an Alaska Flight through Expedia. I did not read all the fine print on a saver fare. I have never canceled a flight before. I was called in for an emergency job, and could not fly the day booked, 24 days in advance. I called them and said I would need to leave the next day, and would purchase a one-way ticket happily. I was wondering if they could help me purchase a one-way ticket. The lady bluntly said "if you miss your first flight, whether you are late, delayed, or have a personal emergency, you will get nothing back no matter what. We can't help you. Would you like to cancel your flight now so we can resell it?" What this means is if you miss your first flight, they also cancel and resell your second flight back, and you can't stop them from doing that. This was absolutely not clear when purchasing.

I purchased saver tickets for a guest speaker we had coming up to Alaska. After purchasing the tickets the speaker had to cancel. We got another speaker from the same area leaving from the same airport and all I wanted to do was change the name on the ticket. I was even prepared to pay for the name change. I was told I could not change the name or make any changes at all, so Alaska Airlines gets to rob me of $558.00. I am utterly disgusted with the way they have set this up and they are relying on people to have to make changes so they can steal their money. Alaska Airlines you should be ashamed of yourselves and you are not worthy to carry the good name of Alaska. I will take this complaint to the highest authority.

I was put through hell by Alaska Airlines. They kicked me off of a flight because I asked the flight attendant if I could use the bathroom before takeoff because I had a slightly upset stomach... She told me that I would have to get on another flight because I was too sick. I was not too sick at all. They had no medical professional to evaluate me and were unable to get me a flight back the same day or to the same airport. I was forced to buy another flight with a different airline and they refused to reimburse me for it... It cost me a fortune to get home, I was stuck in Seattle airport all day. Didn't get back until the next morning and missed work... They also wouldn't deliver my bags to me after sending them to the wrong airport. The staff was rude and could've cared less about how I was being treated. Do not ever use this airline! Beth was by far the worst of them all. BEWARE!!

DO NOT fly Alaska! They do not care about their customers or their customer's families at all. Please don't say we didn't warn you. They stranded my husband in California due to a weather embargo for traveling animals. I got a baby mini pig for Christmas and my mother-in-law traveled with her to deliver her to me the first week in December 2018 and they let her travel in a pet carrier under the seat in the cabin. She was a cute little 1 lb pig. After getting her home my husband realized how much this baby pig enriched his mental well-being. He decided he would get a mini pig for himself as an ESA.

I flew into SeaTac on Alaskan flight 2588. It was delayed and I might miss my connecting flight. I saw a ramp that said gates C that went up and a hallway that had a door that said Kalispell and the door was open and a member of the ground crew was there. I asked him if this was the flight to Kalispell and he said yes. I said, "How do I check in?" And he said they could do it onboard because I had a boarding pass. The steward and stewardess welcomed me aboard. I was shown to my seat and the steward said he would call and get me checked in.

They take no responsibility for the decision made and put on the customer. Cost me roughly 500 dollars in extra fees not once but twice. Fool me once shame on you. Fool me twice shame on me. They well not get me a 3rd time. Do yourself a favor and fly with another airline.