Alaska Airlines

After charging us $800 for a short flight (San Diego - San Francisco) it has turned out that $400 per ticket is a stand-by price. When we arrived at the gate they told us we didn't have seats and we would have to spend one night in San Diego. After asking the gates manager why this happened he told us the flight was overbooked with 15 people who paid full ticket price flying on the stand-by. After checking our ticket information and other information from Alaska Airlines there was no mention about the stand-by. This was the worst experience of my life.

WARNING: Alaska airlines is actually not that bad of a airliner, however the way the staff treats your baggage, especially after asking for volunteers to help them with their chronic overbooking is mind boggling. Three of my last four flights have been overbooked. This last trip to SFO I felt obliged to be a good samaritan when they requested people to check their carry-ons. I only brought a single bag, but the flight price had been good, so why not?

I have flown Alaska Airlines for 24 years, ever since we moved up here in 1999, back when Alaska Air was “the people’s” airline. Now Alaska only cares about money and not their customers. I have been MVP Gold probably 4 times in the last 6 years and was always very happy traveling on your airline. Now it is no longer the case. I know I am only one person whom you think won’t affect your bottom line by leaving Alaska and utilizing another airline, but one can start the ball rolling and maybe people will start to give their opinion as I see on this website.

We were very disappointed with Alaska flight 480 from Seattle to Houston. First off it was delayed for about 50 minutes. We boarded the plane at 5:35 PM and it was not rolling until 6:36 PM and arrived in Houston at 12:44 AM. Before that, we encountered bag check-in issues. Even though we have been their members for years, we had to pay $70 just because we were not using the Alaska credit card when we booked the tickets (Southwest Airlines 2 free bags check-in without any membership).

I only used this airline because I have free miles, but never again. I’ll pay to fly with anyone else! First of all, they have like no direct flights. A 1-hour trip home from Vegas can’t be just that. Let’s fly from Vegas to Seattle for a 2 hour layover and then to Sacramento. And then let’s sit on the runway for an hour and a half after our scheduled take off time, just because we don’t care about anyone else’s time and itinerary. They offer no explanations for the delay and no apologies for their **. Never, ever again.

Hello. I have Alaska credit card and miles plan. I have flown with alaska many times in the past. That’s the reason I applied for the credit card. About 1-2 years now prices seem to Have risen significantly, non stop flights are non existent. I Can NOT find one non stop flight to Hawaii, Cabo Mexico, Austin Texas, many other flights I’ve tried to book. Within the last year I believe I’ve booked 1 maybe two flights. I’ve used it plenty of times in the past year for sure making purchases. Probably thousands of dollars. With no rewards in return to being an Excellent customer. Paying on time and keeping my balance paid off or low. I’m so upset trying every time to use my miles and book my flights. No rewards!! I’m so disappointed and thinking of never using my credit card again. I have a zero balance currently. So frustrated.

DO NOT FLY ALASKAN. I would give them zero stars if I could. They let us board the plane departing to a very time sensitive trip, then told us (ON the plane) they wouldn't check our luggage. Our options at that point were either get off the plane (completely miss the trip departing in AK) and reschedule for a later date or hope that in 30 seconds we could find someone to come get our things because they refused to hold it. I've flown over 100 times in my life and never have experienced such backwards treatment.

I’ve flown a lot the past three years and had a deep loyalty towards them. About a year ago they started raising prices and scaling back mileage plan benefits. I have no loyalty towards their brand because they’ve made too many changes too fast and they have made greed a priority. Save yourself the trouble working to achieve status with them. It’s not worth time, money, and energy. Find another airline with better perks to use.

My flight was 6:35am first class leaving IAD to SFO. 10:30pm the night before, texted to inform a delay to 10:50am. I went to sleep thinking I have plenty of time. Then, at 12:44am while I was deep in my sleep Alaska reversed it back on time. As you can guess, I missed the flight. Called in Alaska, they refused to do anything to right the wrong, only booked me a much later flight in a regular seat. No refund or credit of any kind. I will never fly Alaska again.

On my family of 4s flight home from Hawaii we learned two hours before our final leg home from Seattle to Dulles that we had been kicked out of our 1st class seats that were booked 7 months earlier and without any notice. Customer service agents tried to blame the travel company that booked our flights making up a ** story that they’d booked standby seats. Complete and utter lie. Truth was they oversold the flight and decided we were the ones who would have to move to coach or spend the night.