Alaska Airlines Reviews

The staff are horrible especially at the Seattle airport. They look like they hate their job, you go to the service counter and you can hear the staff talking bad about the costumer they are helping and when the leave they speak so bad about them. My flight had departed when on my boarding pass says something different! I was delayed also from the first flight which is Alaska as well they could’ve at least let the passengers know that their connection flight might leave them since they were late. The guy on the gate counter Noor was useless! Rude unethical, smirking and laughing being sarcastic while I was crying in really bad situations. Tells me I should appreciate that he is talking to me because he can leave me and I will have to go to the service counter.

My chief complaint was how unreliable my flights were. The first one at 5:00 am was cancelled, and the soonest next one was at 12:40. That one was then delayed by an hour, so that I had to sprint through the airport in order to make it onto my connecting flight. Now, for the return, one of my flights is cancelled so that I will be getting in 4 hours later than expected and not being able to make it to work. This has made planning things so difficult and frustrating because I am unable to be where I need to.

JH

No Stars, called the help line 1-855-216-1792 and spoke regarding my main cabin fair which I booked 5 hours earlier. When the email reservation was received there was an error to the ticket which automatically added my name as the traveler. I called to have the reservation canceled as I did not have stable connectivity to do it online. The agent sounded ** and could hardly understand my English. These agents should be able to speak and understand fluent English and learn customer service. He was very rude and I would never experience this rudeness with Southwest who services the Hawaiian Islands and will encourage everyone I know to fly Southwest. Alaskan Air has so many issues with servicing the Hawaiian Island and after Hawaiian Air merger, the tickets are overpriced with bare minimum customer service. FLY SOUTHWEST HAWAII.

exhibiting any homeless or out-of-place patron. Alaska employees were rude. To the point of getting an employee's supervisor and harassing me as if I'm a homeless person in LAX airport.

Had a originating flight of a round trip ticket cancelled due to maintenance reasons 2 hours before the flight departure. Told by customer service that they could not re-book me on a flight to my destination later in the day even though seats were available because I had booked my flight with points. Had to accept a flight the next morning, and they would not honor my return itinerary and wanted to book me on flights returning 1 day earlier. Not an option.

Coming from Hawaiian Air and I so hate Alaska's website, and our miles never did transfer. I spent 3 hours, yes THREE trying to book a simple flight from ALW to Seatac this morning- upsell, upsell, upsell and the Captcha thingy was not working. SO I called and after 38 minutes finally got a call back so I could book with agent - for another 30$?! This is customer service? Their site sucks, captcha didn't work after trying 9 times and starting over and then I see we don't have the miles? I would rather drive to Pasco and take any other airline. Maybe AK would like to pay me for my time? I could book a flight on HI in 2 min and use my miles. Worse, THEY DON'T CARE

We booked flight in Alaska Airlines for 28th July from Phili to San Jose. Flight got delayed in phili due to that we missed the connecting flight and they did not provide any accommodation. Due to that my family (wife and daughter) stayed in the airport whole night. We requested alaska airlines to provide accommodation and they said they won't provide. That was very uncomfortable for them. If the flight is delayed and if we are not able to catch the connecting flight and the alternative flight is next day then they should provide accommodation or Priceline need to provide accommodation, We are trusting the priceline and making our bookings. If you are not taking care of the customers during these kind of situation then you will lose the trust.

Bumped, late departure, lost luggage, 83 degrees inside aircraft with virtually no air flow, late arrival and missed connection flight. Had to sleep in the airport for the next flight. Have flown with every major carrier over 30 years and have never had such a terrible experience. Frontline staff are okay. Logistical staff is incompetent.

Very disappointing experience on Alaska Airlines flight AS120 from Incheon to Seattle. Because of a delayed connection, I didn’t have time to buy water before boarding. The plane sat on the runway for about 20 minutes, and by the time drink service started, I had been waiting well over an hour for water. When the drinks were finally served, I politely asked for two cups of water because I was extremely thirsty. Flight attendant Anna refused, telling me she could only give me one cup and that I would have to wait until she came back later. I wasn’t asking for a bottle—just one extra cup of water on a long-haul international flight. I’ve flown many long-haul flights with airlines like ANA and Korean Air, and I’ve never experienced anything like this. Basic access to drinking water should never be an issue, especially after passengers have been waiting so long.

The gate supervisor, Vanessa, separated my wife from our two minor children without explanation, even though we'd purchased specific seats. When she complained, they refused any accommodation. When I complained and asked for a credit, they kicked me off off the plane. At all times, I was seated, never cursed or used abusive language, nor asked for anything more than a seat credit on my account. I'm 67 and a heart attack survivor - can't believe this level of arrogance and discourtesy, as I have never encountered such in 50+ years of air travel. Needless to say quite a poor start to our Hawaiian vacation.

My wife and I have just returned from a a Viking cruise to Alaska and were booked from Tampa to Alaska on Alaska Airlines. The cruise was excellent. Alaska Airlines fell short of the mark. The return trip from Vancouver to Tampa, was a testament to corporate cost cutting. When we attempted to confirm our return online, we were greeted with a note indicating the system was down for maintenance. That's ok but indicates they are aware of a problem. Not a big deal but it will impact the rest of the procedure; terminal check in, baggage, and, as it turned out, confirmation of passenger lists.

We tried to change our flight a few days earlier back home, we connected Expedia where we booked our Alaska Airline tickets and they told us there’s a flight that would be at $0 charge in fee fare difference so we took that exact flight, she then told us to go to Alaska Airlines and book it through their website. We went and did that through their website with a $0 fee and few minutes later get a charge of $1,400 from Alaska Airlines. We called Alaska Airlines to figure out why they charged us and she said that she don’t see it in their end and then goes to tell us it wasn’t booked and it’ll be an additional cost of $200 per person! But that’s not what their website said when we booked it and they charged us way more money than just $200 per person!

They should never have changed to Atmos for mileage plans. I got locked out and need to book a mileage ticket. I have tried for 3 days and the bot says it will send me a code which never arrives. I called customer service and they are closed on weekends. The Atmos bot is terrible and has many complaints, I have been a plan member for 38 years and never had trouble changing my password. Atmos has locked me out and of course there is no one to talk to and I have given up attempting to communicate with chat bots.

I have never been treated this poorly by an airline in my life. On June 9, 2026, I arrived at Boise Airport for an Alaska Airlines flight to San Jose. I am a disabled passenger with significant spinal injuries and was traveling with my approved service dog, Daisy, to attend a major medical appointment at Stanford University Orthopedic Spine Center. Several days before the flight, Alaska Airlines approved Daisy’s Department of Transportation service animal documentation. I also received confirmation by phone from Alaska Airlines that everything was approved and in order.

Tina from Alaska Airlines at Seattle Airport. If you can't answer a simple question and recommend me to look at my phone instead, then why are you getting paid for? I purchased a flight ticket. It wasn't for free. You should at least try to answer my question.

I was incorrectly charged a change of flight fee, and they would not reimburse me even though it was their fault! Bring back Hawaiian Airlines!

Alaska Air may have once had good customer service but it is quite low quality now. On a recent flight we had a series of frustrations, all of which could have been avoided if reasonable customer service were prioritized. I'd recommend avoiding Alaska Air if at all possible.

I have never been outraged by such a sassy little punk attendant. His complete lack of consideration for others and what they may be going through. Terrible terrible staff/attendant on flight AS 2284. I wish I could say more, but these reviews don’t lie about this terrible company. Should be ashamed. Talking crap to people when they are going through the worst time of their life and lost a closest family member, this flight is to gather their belongings. Shame on you you POS.

I am so upset with Alaska Airlines. Over several years you have changed. Today, I wanted to change my flight from Seattle, originally flying to San Antonio on the 4th June to the 8th of June. I have a roundtrip ticket and the first leg of the trip will remain the same. So to travel four days later, you want $600+ for the ticket and it would not even be in first class of what I originally had upgraded. You have to be kidding me! I can log in to Alaska airlines and purchase a one way ticket for $337, yet you want to charge me $600+. What is wrong with you people? Your website works when it wants to, it kicks you out when your on it. You change it every other day. It is NOT user friendly as it used to be. Can you tell, I'm a little upset with you Alaska Airlines! At one time I would have referred you to my friends and family, no more! Get back to the basics of good customer service please, when people used to matter.

I wish there is 0 star I can rate. Bad service. They say you get what you pay for, but you can lose a lot more than what you pay for because they'd just cancel the booking that affects all of your other reservations and lose your precious time. Never taking this airline again.

At Seattle Tacoma for flight to Fairbanks, and the new bag drop self service was glitching and Alaska Airlines only had 2 employees there to help. Waits were long for assistance. Glad we had allowed some extra time. I am ok with saving money, but tickets are not cheap-hire staff.

Alaska Airlines sure knows how to take your money and run with their ridiculous restrictive seating and booking, I waited almost an hour to speak to someone explaining we have a family emergency and would like to change our later travel date for credit, so we can fly out asap. I would have been willing to pay a little extra if need be to get on a sooner flight.

Quality customer service. Great value. Great airplane. Super professional crew, fast and efficient. Complimentary meal. A bar open in the back of the plane. Always refilled on your beverage.

I had a beyond amazing Customer Service phone representative on May 10th at 2:44 P.M. Her name was Tami from Phoenix. I would of missed my medical flight for and infusion if it wasn't for her help. She went above and beyond to help me get there on time. I hope she sees this review because I just wanted to Thank her one more time. 🙂

Customer Service absolutely the Worst. Called (888) 485-0220. Spoke to 5 Extremely Rude Representatives who gave me Ridiculous prices to Fly to Seattle Washington, talking over me and just being downright NASTY & HUNG UP on me. Eva just disconnected the phone this morning because I was asking about Price difference online. I called and Jaime answered the phone and decided that he was going to talk over me stating that the Tickets would cost me over $2000. I asked if I could speak with a Manager & he kept saying that he's going to have them call me back without even taking my NUMBER then I asked about adding my Luggage then he said that adding that I was looking to now paying almost $3000, I then asked for a Manager. Jaime said that he will have them call me again without asking for my number then HUNG UP.

From the minute we arrived at the check in we were treated with the upmost respect. Caren the agent. Was topnotch. She tagged my spouse's wheelchair and made sure he was comfortable. He was taken down the area to the plane by another agent and his chair followed. The flight attendants were all reassuring, too. He was given a receipt to prove his chair was loaded on the plane. No other airline has been so thorough. They were exceptional.

The only way to get in touch with an agent is to use chat. I do not type fast so I used audio. But they are unable to process audio. As I was trying to type my response he ended the chat. I also do not like that the process to check bags is all automatic and it really slows the process down to a crawl. They used to be really good a responsive but not anymore.

This is an okay West Coast airline, but I wouldn’t recommend it for cross-country travel. My flights are consistently delayed, and I often end up stuck overnight in Seattle. If you’re traveling to places like Dallas, Chicago, or Baltimore, I’d avoid using this airline beyond Dallas when departing from the West Coast. There’s a good chance you’ll face delays and either miss your connection or have to stay overnight. It’s gotten to the point where I’m surprised when you’re on time. I pay for a service and expect it to be delivered reliably and as promised. In most businesses, this level of inconsistency wouldn’t be acceptable.

In-person staff on board, etc. fantastic. They triple-charged me for a checked bag on a recent SFO->Seatac flight. I spent 58 minutes ON HOLD today, ncs there is NO WAY to address this issue via my on-line account. Their website SUCKS!!!! I have flown w/ them & international partner airlines for a DeCADE & this is how they waste my time in addition to overcharging me via some mysterious mechanism w/in their 'system'. I was on hold for 58 minutes this afternoon (PDT) & now they are "closed" (1720) even though they state they have "24/7 support via ph."

Alaska Airlines delayed my flight, causing me to miss my connection and arrive over 4 hours late. I arrived at the airport at 11 AM, and it was clear the delay was known well in advance, yet no effort was made to rebook me on another flight or provide any compensation. The lack of communication and support was unacceptable. Unfortunately, this has been a repeated issue with Alaska, not a one-time occurrence. Would not recommend based on reliability and customer service.

One and one half hours on hold to speak to a representative. Then they say they can’t verify me because they have my information all wrong. PO Box address from 16 years ago. I can’t book a flight with my miles because they can’t verify me. How can this be possible?

Traveled Alaska Airlines/Hawaiian Airlines from Kauai to Reno. Had the worst experience when we got to Portland (a connecting flight). The connecting plane was delayed on the tarmac in Honolulu for about an hour which made us delayed for Portland flight. When we arrived at our assigned gate 3 minutes before take off about 9:27 pm, it was already leaving the gate. We were watching it leave. When we asked the employee about what was going on ( I was a little heated), he said he was off duty and didn't have to stay and walked away from us. I was stunned he just left us standing there, stranded. We eventually found Guest Services, got rescheduled for the next day but it was not convenient or pleasant. So disappointed with the delays and the treatment. I will fly with another airline next time!

I bought a ticket from Alaska Airlines and realized that I had purchased it for a less than convenient time. I contacted them to change it to a later flight on the same day which is listed at the exact same price. They told me I could change it the day of the flight for $90 fee or I could have a 50% refund. The supervisor laughed at me when I tried to explain that she was losing a customer while not saving them any money. This is some of the worst customer service I have ever experienced and I once had to call Spirit Airlines.

Oh my goodness, I have had the worst experiences with Alaska recently. A week ago, I submitted feedback at the services counter recommendation and received no feedback. Horrible delays, disempowered customer service, when you can reach them, and awful tech glitches. I will do anything in my power to avoid this airline that ostensibly used to position itself as the anti-airline and is now proud to be the fourth largest, and lousiest, airline in the US. I can't even get a response when I try to complain. Miserable! Fly competitors, it is the only thing that may shake up the shareholder greed currently governing this miserable outfit!

I've been a loyal Alaska flyer for about 10 years. Usually fly between 20-40k miles each year maintaining VIP status or better. I've also had their cc for +5 years. Since they merged and became "Atmos" I no longer get two free bags (used to be a perk of having their cc). They have implemented a new $75 charge for same day ticket changes (used to be free with VIP status or better). It also seems I don't qualify for complementary seat upgrades even when half the premium seats are empty. Combined with the reduction in the quality of the snacks and drinks in the last few years, this airline is falling in quality/value quickly. Seems they are prioritizing profits over customer experience.

Hey Folks, beware this Airline destroys your luggage and loses your personal belongings and then tells you tough luck. Our policies blah blah blah. A lousy $50.00 coupon for a loss of $350.00 personal items. SERIOUSLY. This is one pathetic excuse for the worst service that they can possibly provide. Do not fly this airline if your personal belongings matter to you because they don't matter to this airline.

One of the worst experience I have ever had traveling. We were re-booked on the Alaska flight due to a flight cancellation. We were traveling with 4 persons in our group, including my 80 year old mother in law. The gate agents at LAX rudely implied that my mother in law did not require a wheelchair and then they proceeded to book her in a seat on the last row of the plane. Furthermore, they refused to book my 8 year old in a seat near any of us in our party. We were spread out throughout the plane, despite numerous attempts to change things with the gate agents prior to the flight. We had arrived to the airport more than 2 hours before the flight and the gate agents were incompetent and lacked all consideration.

Worst airline in business currently. Every single flight no matter where is delayed multiple times. No info, constant gate changes, been stranded in multiple cities in the last year due to overbooking and schedule changes. By far the worst airline ever. Don’t fly Alaska!!

What has happened to Alaska Airlines? Prior to 1990 it was one of the best, since then it is now the worst. I quit flying with them because there is always some problem. Last month, a humanitarian organization flew me to Hawaii to do disaster response work. It took 22 hours to fly from Palm Springs to Hilo and the unlockable compartments of my checked bag were opened and $200 worth of clothes stolen. On the return flight a week later, one lock was cut off and again things were taken. The baggage clerk says it was not Alaska’s problem and to inform my “travel agent”. Huh? It’s been a month now and my email to corporate has gone unanswered. Never again for me.