Alaska Airlines

My flight from Sonoma Co to LAX on Dec 15th was delayed by 30+ minutes. I only had 30 minutes between arrival and my departure to Spokane and with the delay, was afraid I would be stranded in LAX with no connecting flight until the following day, so I decided to change my flight. When I contacted Customer Service, they were wonderful, compassionate, caring and polite. The young lady apologized for the delay, understood my fear and rebooked my on a flight on Dec 17th, with no charge for a flight I am sure was more expensive than my original flight. I travel the CA to WA route at least 6 times a year and I've always chosen Alaska simply because they are economical and they treat their riders with care and respect. Won't fly any other way.

I was trying to book flights for my son, grandson, and son's girlfriend, using my credit certificate, Alaska wallet funds, and air miles. I knew I needed help.

Linda in Phoenix walked me through each step to help me set up the flights. She was patient and so helpful. I wouldn't have been able to accomplish this myself. Thanks so much, Linda!!

A last minute flight at a reasonable price. I flew in on a different airline so it's an easy comparison and as usual Alaska is far superior in its pricing and amenities. My one complaint is I wish they would not permit patrons to hog the overhead. I fly with one small backpack and am often forced to stow it away many seats away from my assigned seating which prevents me from easily accessing it for meds for example.

Alaska's customer service was extraordinary in our recent flight from SF to Boston. Honestly, we had screwed up our reservation, finding out that the flight we had booked had departed two days earlier! They busted their tails to get us on board a full flight, with seats together. (I don't know how they did that...) It was complicated by my wife's severely limited mobility, yet they just blazed us through with speed and courtesy. I always liked Alaska, but often price-shopped. Not any more, though, not any more.

They caused us to miss our connecting flight then refused to accommodate us a room. Even refused to help me and the wife's both 69 years old with medical problems even find a room for the night. Absolutely horrible service. Will never fly Alaska airlines again as long as I live. Pray their planes never get off the ground and screw over the public again. They had 200 people or more they screwed at Seattle airport on May 20th 2022. Name is Gene ** and this isn't the only place I will leave this message. In fact I will inform as many people in every social media is can find how rotten dirty scumbags run this company.

Booked a flight Edmonton to Honolulu via Seattle, less than 2 hours layover. Got to the Edmonton airport on the day of the departure and was told that we were put on an earlier flight from Seattle to Honolulu and that flight had already departed, prior to us boarding the flight from Edmonton to Seattle. We received no phone call or email advising us of any changes. We were then booked on a flight for the following day meaning that we are missing out on a day in Hawaii and have to spend a day and night in Seattle, going to/from the hotel, checking in, going through the security, etc. My nine year old is devastated.

We flew home on Alaska 3/21/22 from Palm Springs, paid to check 2 bags with them, when we picked up our luggage in Seattle one of our bags had 2 tears in it, and a sticker next to one of them. We thought perhaps they noted the damage for the record. I also had to return to work that day so we didn't have the time to file a claim at the airport. I called when I got home and filed a claim immediately. I was asked to provide photos the next day, which I did. I then didn't hear back until March 26th, only to offer an insincere apology and substandard decline of my claim due to unforeseen mishaps of ordinary handling?? I responded of course that this was not acceptable, and received no response. Again I responded on 4/8/22, advising at the very least they could offer a refund of my Checked bag fee of $30, since I only valued the bag at $30 to begin with. Finally I received a response today, this was their too bad, so sad response...

Hey Alaska Airlines! I'd like to know why the 2 tickets I BOUGHT and PAID for on Mar 26, 2022, Flight 746 Departing Seattle (SEA) Saturday, April 30, 07:15 am was all of sudden today, Tuesday, April 19, 2022, @ 2:05 PM CHANGED to an OVERNIGHT flight, Flight 260 Departing Seattle (SEA) at @11:05pm on Flight 260?

I had to travel for my work as a ski coach, they broke a pair of cross country skis in a ski bag lined with a giant plastic pipe... (only on one of the three separate legs of the trip). I reported the damage, they denied responsibility claiming sporting equipment is not covered, even though they make you check it and pay extra for it. I have never been able to break my skis while transporting them, I don't know how they handle it to accomplish that. The worst part of the whole experience is not the loss of an $800 pair of skis, but dealing with rude, unhelpful representatives after waiting for hours on the phone who must get a kick out of giving customers the run around.

I reserved a one way flight for a family member from east to west coast. Family member had a medical issue and COVID at the same time. Although he tested negative for COVID, his physician called and said he should not fly due to return tests. I reserved a saver fare at 1:35 pm and the call came at 2:00 pm the next day. Since the website said the high call volumes were an issue and to go online and cancel or reschedule, that is what I did. I cancelled. Phone hold times were 9 to 10 hours. I emailed so someone else could have the seat. After calling and asking for a refund (due to medical) I was told that since it was a saver fare, no refund would be issued. I could have lied and said it was COVID-not sure if that would have worked, but I was honest with the medical issue.