Alaska Airlines Reviews

Giving Alaska Airlines a 10/10 for customer service and compassion. We lost a wallet on the plane during our trip. Two of their staff members went to great lengths to assist us with locating it. I can’t thank them enough as we had just landed our flight from across the country and needed to board a cruise the next day. They called all available resources to provide us help. The compassion demonstrated by the staff in trying to find the wallet while providing reassurance was much needed during such a stressful time.

My husband and I planned to fly Alaska Air from Seattle to Hawaii. However, my health prevented this flight. I had purchased travel insurance. This insurance required I reject the airlines offer for nonrefundable tickets for them to honor their policy. They also had me doing the legwork. On my third attempt to follow their insurance protocol Alaska Airline offered to handle the issues. My biggest surprise was a handwritten note from Alaska Airlines expressing concern for my health. From this point forward, if I can use Alaska Airlines I will. They went above and beyond. Still haggling with the insurance.

Susan S3 was extremely helpful. This airline is extremely understanding. They will change any flight as long as the flight has not left for an earlier flight or a later flight on the same day. I think that is dang good service if you ask me. I will always fly Alaskan. Susan S3 was extremely courteous and made me feel like I was getting a five star service. Thanks, Alaskan.

On a business trip to Spokane, Washington, my return trip to Boise, Idaho was scheduled to leave at 12:30 in the afternoon. I arrived at the airport quite early and noticed they had an early flight at 9:00am. I asked the gate agent if I could switch my flight to the earlier one. The flight was light so they let me switch, at no cost, and they upgraded my economy seat to a first class seat, at no cost. This is what I call first class customer service. Good show Alaska Airlines!

For the second time this month a delay of more than three hours from Alaska wrecked vacation plans. They don’t communicate well, constantly push back in hour increments, and then will have you wait in the plane for 2 hours due to their poor scheduling and pilots coming in two hours late. Since they had to ground some of their fleet due to the FDA probe Alaska continues to sell tickets but not honor a timeframe even close to it what they sell. Was supposed to get in at 11 pm for a concert the next day. Ended up getting in at 6 am. Absolutely wrecked plans and I would’ve just rebooked a new flight in the morning has they been upfront and honest.

"If your lodging accommodations are destroyed by a hurricane, don’t call us because it’s not our fault. We will split your original purchase into 4 travel vouchers that are nearly worthless!" I’ll never utilize your services again, thieving crooks.

I started my travel with Air Alaska yesterday 09/28/24. My first flight was cancelled due to engine issues. They have us sit for over 2 hours before some genius made a decision to cancel the flight. They were slow on rebooking, their crew left and they had didn’t even attempt to do anything. We didn’t even get a sincere apology. 13 hours later we were ready to board our plane for Seattle, yet again, they were late for 2 hours. So we missed our connecting flight to Anchorage. I had to sleep in the airport in Seattle. Yet still no apology from airline. This seems to be the normal practice for airlines nowadays. The most they offer is water and coffee. After I complained to a flight attendant, every time they walk by me he kicked my foot. Finally the third time I stopped him and asked him why he is kicking me. He said he was sorry. Very unprofessional, juvenile behavior. I Would never fly Air Alaska again.

6 attendants at gate desk, none of them interested in helping. Had to wait until they finished their detailed personal conversation. Then responded negatively to my question "is there open seating at the emergency exit?" After entering the plane as the last person on I asked the stewardess if it would be ok if I sat in the Emergency exit seats... All 12 were empty. I explained I was having some knee pain and it would be nice to stretch my leg. She smartly responded "if you pay for the upgrade." Does it always have to be about the money?

Honestly, just flip a coin. They're all equally terrible in their own way. Spirit's seats are awful, Alaska Airlines doesn't know what "in a timely manner" means, united basically sees you as subhuman cargo...etc.

Customer service might be the worst I’ve ever experienced. Camille was unbelievably rude and unhelpful. Her supervisor Charlie was not much better. I could not believe their tone and their inability to do their job. They need to be retrained.