Alaska Airlines Reviews

I had 4 different delays yesterday at San Diego airport and Hank in San Diego gate 30. Really had a loT going on and took care of me and was able to find me a flight. I know it was later in the day but when I arrived In Portland I was prepared to stay in the gate gate B8 ALL NIGHT but the closing desk women I didn't get her name took care of me. She was able to get me a hotel room at the Radisson hotel, meal voucher and rides to and from airport after expecting to stay 21 hour layover. They really made it for me really happy with all of this. I really enjoyed Alaska airlines.

I have had experiences with several airlines, and I have found Alaska to be one of the best. The prices are consistently among the fairest. I even searched the bargain websites, and one site listed the two flights I had selected at Alaska as their bargain flight. At the same price. Another site's pricing was over 800.00 higher. Check and find out for yourself. The service is excellent, and the cabin seating is comfortable. Price is nice but the most important feature is that flights are on time, and I can't remember any cancellations of flights which I have experienced with other companies. Overall, this airline is definitely one of the best!

Giving Alaska Airlines a 10/10 for customer service and compassion. We lost a wallet on the plane during our trip. Two of their staff members went to great lengths to assist us with locating it. I can’t thank them enough as we had just landed our flight from across the country and needed to board a cruise the next day. They called all available resources to provide us help. The compassion demonstrated by the staff in trying to find the wallet while providing reassurance was much needed during such a stressful time.

My husband and I planned to fly Alaska Air from Seattle to Hawaii. However, my health prevented this flight. I had purchased travel insurance. This insurance required I reject the airlines offer for nonrefundable tickets for them to honor their policy. They also had me doing the legwork. On my third attempt to follow their insurance protocol Alaska Airline offered to handle the issues. My biggest surprise was a handwritten note from Alaska Airlines expressing concern for my health. From this point forward, if I can use Alaska Airlines I will. They went above and beyond. Still haggling with the insurance.

Susan S3 was extremely helpful. This airline is extremely understanding. They will change any flight as long as the flight has not left for an earlier flight or a later flight on the same day. I think that is dang good service if you ask me. I will always fly Alaskan. Susan S3 was extremely courteous and made me feel like I was getting a five star service. Thanks, Alaskan.

I and my family have traveled internationally extensively. I have used Alaska Airlines frequently over the years and am a member of their Mileage Plan and have their credit card. On January 4th, members of my family were returning from Liberia airport in Costa Rica to the USA. We were on two different Alaska flights. My daughter and family (2 small children) were flying to LAX on an early morning flight. They arrived at the airport 2.5 hours ahead of planned departure to learn that their flight had been cancelled. They had no advance warning (no text, no email) of this, even though that information was available, long before they arrived at the airport. There was chaos at the airport and were advised to call Alaska to rebook. With a plane load of passengers all trying to call Alaska, this was a no go.

Alaska used to considered a go-to airline. However, recently their customer service has gotten extremely poor, delays and connection times are horrible, and of course prices are through the roof for short flights.

I advise against travelling in this non-tolerant company. Route to the customers and discrimination against race. Disrespected the UFC champion Khabib. Terrible experience, staff not professional at all. I would never fly this airline again. Bathrooms were filthy before even people went. Seats were not cleaned from the previous flight. And some of the flight attendants are just rude.

I have been a mileage member of Alaska Airlines. Since last year, its customer service has been getting worse with on-hold times about 2 hours or longer. The agents are inconsiderate if you have to change your flights. They are rude and arrogant. BUYER BEWARE! BETTER SWITCH TO OTHER MAJOR AIRLINES WHO HAVE CUSTOMER SERVICE RESOURCES AND RESPECTFUL CUSTOMER SERVICE AGENTS.

Horrible flight experience, long delays and extremely rude airline staff. This was the worst flight experience I have ever had. Will definitely avoid this airline in the future. They were inefficient and slow.