Alaska Airlines Reviews

I cannot say enough good things about the Alaska Airlines gate agents at the Fairbanks, AK airport, especially Crystal and Ella. Our flights were canceled and we weren’t automatically rebooked, which could have easily turned into a nightmare. Instead, Crystal and Ella spent over 90 minutes working with us nonstop, exploring every possible option to make something work.

We had a positive experience flying Alaska Airlines from Seattle to Atlanta. The check-in process at SEA was smooth and convenient—baggage drop-off is located a floor below the main terminal, so you can avoid the heavy crowds. Our flight departed on time, and both the gate and flight attendants were friendly and professional. Unfortunately, when we arrived in Atlanta, we discovered that my new suitcase had been damaged by the baggage handlers. However, I filed a claim with Alaska Airlines, and they promptly issued a voucher for a replacement. Overall, despite the baggage issue, I was impressed with the service and responsiveness. I would recommend Alaska Airlines for your travels.

I have to give a huge shoutout to Alaska Airlines for turning a frustrating situation into a positive experience. On our return trip to Washington, my golf clubs were misplaced during travel. Naturally, I was concerned, but the Alaska Airlines team was incredibly apologetic and reassuring. They promised they’d locate them and deliver them directly to our home—and they did exactly that.

On June 5th I graduated with my PhD only to wake up with a phone call the next moment that my youngest son was in a serious car accident. Within 15 minutes I called different airlines and Alaska found a flight leaving in 40 minutes. Thank God the airport was 15 minutes away. So, I sped there, begged the rental car company to drop me off, informed the Alaskan ticket counter of my emergency and was allowed some time to collect myself before being the last passenger on. The crew gave me a seat in the rear closest to them and tended to me the entire time. I had to be on the phone to give permission to the doctors to operate. So, Captain **, FO Michael, MaKenzie, Shandin, Ivan, and Whitney worked to keep me calm so that I could make a clear decision.

We were on flight 227x from Phoenix to Vancouver. We just want to let you know about one of your exceptional employees. We met Teri on May 18, 2025 when we were checking in for our flight from Phoenix to Vancouver. She saw us struggling with our bags long before we reached her station and immediately rushed to help. I am a 90 year old, 100% disabled vet but I only use a cane and can walk about a half block before I run out of gas and have to rest. Teri set us up for early boarding and arranged for a wheelchair to be available when we arrived in Vancouver. She checked on us while we waited for the call to board to make sure we were boarded early. She went out of her way to make me feel special which I deeply appreciated and will always remember her for. She is definitely an asset to your company.

I am writing to formally express my disappointment with Alaska regarding a recent experience my wife had while traveling from Boise to Ontario, California. My wife is an anxious traveler, so I ensured she was checked in online and arrived at the airport over an hour before her scheduled departure. Upon arrival, she asked an Alaska Airlines agent for directions to security. After entering her flight number, the agent incorrectly informed her that her plane would be departing in only 10 minutes.

I bought a premium ticket, but they didn't put me in the premium section. They gave me a terrible seat that didn't recline on an old plane, and I couldn't even bring my carry-on baggage with me. Even though my small bag was under the seat, the flight attendant was rude to me. I would like my money back. I paid for an expensive flight with my husband's Alaska Airlines Golden card, and I even paid $100 for an upgrade that they didn't provide, and they kept the money.

My family and I had had a terrible experience on a trip on Alaska Airlines from NJ to LA traveling with two of my little toy dogs, in first class. Before we bought the tickets, I was clear to check with reservations on their policies of traveling in cabin with two of my little 7 lb dogs. I was told that they could sit on my lap in the crate during the flight. I found that fair and purchased the tickets costing over $6000 for first class.. When we boarded and were seated, the flight attendant noticed that they were were not under the seat and she said I needed to put them back under the seat in front of us. I explained to her that I was told that I could keep them on my lap as long as they were in the carrier and she said that I was misinformed and that they had a stated in they needed to be put back under the seat.

My son, a veteran, was just charged $250 to check one bag on a flight from Buffalo NY to California. Website clearly says first bag is $40. Bag was not overweight. I've called customer service and the wait time to speak to a customer service agent is SEVEN HOURS. If this is how Alaska Airlines operates, suffice to say we will not fly with them again.

My daughter and her 3-year-old autistic son were traveling alone. To start off. The man at the ticket desk was rude. Then they would not let me get a gate pass to help her with her Carry-ons, her diaper bag, her car seat and my grandson. Yet they said they didn't offer any services that could help her. We have traveled with Alaska Airlines a lot but no more!!!!