Alaska Airlines Reviews

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About Alaska Airlines

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Alaska Airlines delivers passenger air travel services across North America. With hubs in Seattle, Anchorage and Los Angeles, it operates flights to numerous destinations in the United States, Canada, Mexico and Costa Rica. Founded in 1932, Alaska Airlines features a loyalty program, multiple cabin classes and a focus on West Coast routes.

Pros
  • Excellent customer service
  • Good value for frequent flyers
Cons
  • High fees for changes
  • Limited route availability

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Alaska Airlines Reviews

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    How do I know I can trust these reviews about Alaska Airlines?
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    Page 1 Reviews 0 - 5
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 6, 2025

    We were on flight 227x from Phoenix to Vancouver. We just want to let you know about one of your exceptional employees. We met Teri on May 18, 2025 when we were checking in for our flight from Phoenix to Vancouver. She saw us struggling with our bags long before we reached her station and immediately rushed to help. I am a 90 year old, 100% disabled vet but I only use a cane and can walk about a half block before I run out of gas and have to rest. Teri set us up for early boarding and arranged for a wheelchair to be available when we arrived in Vancouver. She checked on us while we waited for the call to board to make sure we were boarded early. She went out of her way to make me feel special which I deeply appreciated and will always remember her for. She is definitely an asset to your company.

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    Punctuality & SpeedStaff

    Reviewed Jan. 4, 2025

    I had 4 different delays yesterday at San Diego airport and Hank in San Diego gate 30. Really had a loT going on and took care of me and was able to find me a flight. I know it was later in the day but when I arrived In Portland I was prepared to stay in the gate gate B8 ALL NIGHT but the closing desk women I didn't get her name took care of me. She was able to get me a hotel room at the Radisson hotel, meal voucher and rides to and from airport after expecting to stay 21 hour layover. They really made it for me really happy with all of this. I really enjoyed Alaska airlines.

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      PricePunctuality & Speed

      Reviewed Dec. 11, 2024

      I have had experiences with several airlines, and I have found Alaska to be one of the best. The prices are consistently among the fairest. I even searched the bargain websites, and one site listed the two flights I had selected at Alaska as their bargain flight. At the same price. Another site's pricing was over 800.00 higher. Check and find out for yourself. The service is excellent, and the cabin seating is comfortable. Price is nice but the most important feature is that flights are on time, and I can't remember any cancellations of flights which I have experienced with other companies. Overall, this airline is definitely one of the best!

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      Customer ServiceStaff

      Reviewed Aug. 16, 2024

      Giving Alaska Airlines a 10/10 for customer service and compassion. We lost a wallet on the plane during our trip. Two of their staff members went to great lengths to assist us with locating it. I can’t thank them enough as we had just landed our flight from across the country and needed to board a cruise the next day. They called all available resources to provide us help. The compassion demonstrated by the staff in trying to find the wallet while providing reassurance was much needed during such a stressful time.

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      CoverageStaff

      Reviewed Aug. 14, 2024

      My husband and I planned to fly Alaska Air from Seattle to Hawaii. However, my health prevented this flight. I had purchased travel insurance. This insurance required I reject the airlines offer for nonrefundable tickets for them to honor their policy. They also had me doing the legwork. On my third attempt to follow their insurance protocol Alaska Airline offered to handle the issues. My biggest surprise was a handwritten note from Alaska Airlines expressing concern for my health. From this point forward, if I can use Alaska Airlines I will. They went above and beyond. Still haggling with the insurance.

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      Reviewed June 10, 2025

      I used to love Alaska Airlines. Not anymore. It's become the no frills airline. No movies, no power for your devices. Service so so. Last flight Monterey we boarded, the doors closed and we were told we were going to leave the gate to sit on the tarmac for an hour. I wouldn't have boarded. We missed our connection and was not provided a hotel.

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      Customer ServicePunctuality & Speed

      Reviewed June 7, 2025

      Flying from Bellingham to Seattle. Flight got canceled while on the plane, first excuse was SeaTac Airport was having issue which then turned in to a mechanical issue and finally cancellation of the flight. You then have to figure out yourself how to get on to your connecting flight. Customer service is B.S. to say the least. A few years ago flew out of Vancouver, where the flight was canceled which made us miss our international connection. This case the plane never arrived overnight and no one bothered to let us know the flight was canceled and other arrangements need to be made. Suggest staying away or always be ready to waste your valuable vacation time flying this airline.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed June 5, 2025

      Alaska Airlines was one of the worst experiences I've ever encountered, and my spouse ended up in the hospital due to their neglect and uncaring nature. On May 25, I flew flight AS0553 and AS2437 into Vancouver, BC, to take a cruise. The second flight was delayed on the runway and made us miss the shuttle to the airport.

      We had to take a taxi during rush hour, which was a problem as most of the taxis could not handle our luggage, which cost us additional money and more time. Every step of the way, everyone was rude and uncaring. I requested a wheelchair to be at the gate for my spouse and was assured it would be there, and it was not. Lied to. Coming back was a nightmare. On June 1, we took the AS2437 into Seattle, and it was extremely late and caused us to miss the connecting flight by 4 minutes. Again, no wheelchair, lied to. Even though we were assured we would arrive on time. Lied again.

      When we arrived at the gate, we were told they had just closed the door. The flight was still there for at least another 20 minutes. I tried to explain to the attendant at the gate that we could not take a red-eye flight as my spouse was a brittle diabetic and his sugar was unstable when he did not eat normally, and he could not stand or walk. We had to sit in an airport for over 6 hours with a twelve-dollar voucher only.

      Can you eat in an airport for twelve dollars? I think NOT!!! I tried to reason with the attendant, and she let me know we had no choice. She invited me to the Alaska lounge to be more comfortable. Only to be told we had to pay $65 per person to use the lounge. Lied again. Then had to stand in line for almost two hours to try to get a refund as we had paid for premium seats and there were none available, only middle seats, and for a 6’1 ½” individual, that was not comfortable.

      We finally got on the play around 11:15 PM, and at 1:30 his sugar fell and was so low it wasn't registering, he was almost convulsing. A blonde attendant stopped and said, "Is he okay?" I said, "Does he look okay to you." It is obvious he was in distress; he was having trouble breathing and shaking violently, and she walked away and did not offer help at all. I then walked to the back of the plane and asked for water so I could feed him sugar packets to get his sugar up. I was given a small, room-temperature cup of water. Of course, not nearly enough. I had to go back and get two more cups. Then, what was left in a carton of orange juice, less than a cup, but it was something.

      Did not get home until 10:30 AM, ten hours later than we should have, as the original flight was to get us home at 11:50 PM the night before. Never were we offered a meal (that we had paid for and selected on the original flight), nor a dinner voucher at the airport. I took him directly to the hospital, and he is still in the hospital today.

      The lack of nutrition, along with the over exhaustion from walking instead of having a wheelchair, ready, caused a complete breakdown of his body as he has no reserves. While I don’t blame the airline for his diabetes, when you have made arrangements to be home at a certain time, with various comfort seats (paid for) with certain meals, and you get told, "Too bad, take it or leave it," it has a major impact on someone’s body.

      When we finally got to Nashville, it took almost 40-45 minutes to get our luggage, again more waiting. We were told we could get a voucher, but I won't ever use Alaska Airlines again. I think it is worth noting that the flight that has been delayed has been late 271 out of 300 times, so this is not an isolated issue. In fact, Alaska Airlines personnel blame Vancouver Airport. It is the Airline's fault if they use this airport, and with knowledge, this is an issue and not addressing anything but putting the fault on the customers. You should be ashamed.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 4, 2025

      From the start I was met with a very rude service agent. I was overcharged for my luggage and throughout my travel every single employee I interacted with openly told me a lie. I was also on a flight that was delayed and the cabin crew and flight deck made an announcement that it happens every time for that flight. Looking at Google Flight Tracker it shows that it happens more often than it it on time and the fact the employees know about it and will even make comments like "Yea you’re not making your connection. This flight is always delayed" yet won’t do anything to fix it, there was no bad weather so I am not sure why it was delayed. Also they have their 20 min luggage guarantee. Well if that is the case everyone on my flight needs to get the reward. It took them 44 min from the gate until the bag claim buzzer went off to let us know it was starting. I will never use Alaska Air or any of their partners ever again.

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      Reviewed June 2, 2025

      Attempted to delete account for mileage program. Apparently there is zero chance of doing this and requesting your data be deleted. Privacy Alert! Security Alert! Level 1 helpdesk, Leah (really Magan) horrible. Then Joseph at pre-flight customer care texts to confirm the same, "Uh, we did our best with that. So what we do in these cases we're gonna take your phone number, make it zeroed out, and the rest of the information is in the account, which means it'll (not a word) stay active mileage plan for the next 2 years. If you have no activity, then the account will go inactive and that's our best way to help you out so that would be...your address, date of birth, name and email, stay in the mileage account..." Just WOW! That's a pretty crappy privacy and security policy not to mention violation of a direct request to cancel an account and delete.

      I mean...my cybersecurity colleagues are squirming just reading this review now. Please someone help this airline out. Hopefully the Hawaiian Air acquisition will change these policies for the better. If not = USER BEWARE! They are keeping your data for marketing purposes to sell/resell/share as many times in a 2-year period as possible. Just WOW!

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      Alaska Airlines author review by Erika Armstrong

      Founded in 1932, Alaska Airlines is now the seventh-largest passenger airline in the U.S. It is a West Coast favorite with corporate headquarters in Seattle.

      • Mileage plan: Rewards program members can progress through reward levels to gain access to premium services such as priority boarding, free meals and other amenities.

      • Credit card rewards: Obtaining the Alaska Airlines credit card gives users the ability to add an annual companion fare, check a free bag and earn triple rewards on Alaska purchases.

      • Bags fly free: Local travel in Alaska comes with up to three free checked bags and a free carry on.

      • Military service discounts: Active-duty military members get up to five free checked bags and relaxed weight limits.

      • First class seating: Get extra amenities and more personalized service with first-class fare from Alaska Airlines.

      by Erika Armstrong Airlines Advisor

      From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

      Alaska Airlines Company Information

      Company Name:
      Alaska Airlines
      Year Founded:
      1932
      Address:
      19300 International Blvd.
      City:
      Seattle
      State/Province:
      WA
      Postal Code:
      98188
      Country:
      United States
      Website:
      www.alaskaair.com