Alaska Airlines

Alaska Airlines

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Overall Rating2.2 out of 5
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About Alaska Airlines

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Alaska Airlines Reviews

ConsumerAffairs has collected 509 reviews and 1,169 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 18, 2023

After charging us $800 for a short flight (San Diego - San Francisco) it has turned out that $400 per ticket is a stand-by price. When we arrived at the gate they told us we didn't have seats and we would have to spend one night in San Diego. After asking the gates manager why this happened he told us the flight was overbooked with 15 people who paid full ticket price flying on the stand-by. After checking our ticket information and other information from Alaska Airlines there was no mention about the stand-by. This was the worst experience of my life.

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Reviewed Sept. 16, 2023

WARNING: Alaska airlines is actually not that bad of a airliner, however the way the staff treats your baggage, especially after asking for volunteers to help them with their chronic overbooking is mind boggling. Three of my last four flights have been overbooked. This last trip to SFO I felt obliged to be a good samaritan when they requested people to check their carry-ons. I only brought a single bag, but the flight price had been good, so why not?

ABSOLUTELY DO NOT check your bag with these guys. My brand new bag (was purchased just prior to leaving) came back scuffed and dinged up, with permanent damage. I filed a claim immediately upon picking up my bag at the baggage terminal. After filing out their online form, which takes about 30 minutes or so, of course they came back and said this was normal baggage handling. Frankly, both disappointed and a little disgusted. Even though I have flown with them for 75% of my flights over the past two years, I will be avoiding them in the future. Buyer be warned.

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    Reviewed Sept. 13, 2023

    I have flown Alaska Airlines for 24 years, ever since we moved up here in 1999, back when Alaska Air was “the people’s” airline. Now Alaska only cares about money and not their customers. I have been MVP Gold probably 4 times in the last 6 years and was always very happy traveling on your airline. Now it is no longer the case. I know I am only one person whom you think won’t affect your bottom line by leaving Alaska and utilizing another airline, but one can start the ball rolling and maybe people will start to give their opinion as I see on this website.

    To give you an example of why I am so frustrated with your present management, I was just informed by one of your reservation staff that in order for me to change the outgoing portion of my round-trip flight from SEA to Fresno I would have to pay the difference if fare between flights, which I understand, but also pay again for the return flight which was not going to be changed at all. Seems to me something like charging twice for the same thing which has already been paid for and not changing is gouging, correct? So Alaska are you now gouging your MVP Gold members by charging them double for something unchanged. Wow, what do you do to the poor paltry customer who is not on your mileage plan or who has only 19,099 miles?

    I never thought I would ever say this about Alaska but here it is; you have joined the ranks of United, Delta, and American by lording over the poor customer who thought you were a fair company. I guess everyone has to see their favorite in a poor light and my time has come now that I see what you are doing. Shame on you Alaska you were one of the good guys, in fact in my mind you were the best. You are not anymore.

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    Customer ServiceStaff

    Reviewed Sept. 12, 2023

    We were very disappointed with Alaska flight 480 from Seattle to Houston. First off it was delayed for about 50 minutes. We boarded the plane at 5:35 PM and it was not rolling until 6:36 PM and arrived in Houston at 12:44 AM. Before that, we encountered bag check-in issues. Even though we have been their members for years, we had to pay $70 just because we were not using the Alaska credit card when we booked the tickets (Southwest Airlines 2 free bags check-in without any membership).

    The so-called customer service manager, Lexi was very rude, she was cutting us off before we were finished with our questions. I think Lexi is racist with her condescending attitude. I am unsure how Lexi was promoted to the customer service manager level with such unprofessional skills. Seriously, I was caught off guard, we thought we were at the "Spirit Airlines counters". We will think twice before we fly Alaska Airlines again. Probably Southwest Airlines is a better choice from now on.

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    Punctuality & Speed

    Reviewed Sept. 10, 2023

    I only used this airline because I have free miles, but never again. I’ll pay to fly with anyone else! First of all, they have like no direct flights. A 1-hour trip home from Vegas can’t be just that. Let’s fly from Vegas to Seattle for a 2 hour layover and then to Sacramento. And then let’s sit on the runway for an hour and a half after our scheduled take off time, just because we don’t care about anyone else’s time and itinerary. They offer no explanations for the delay and no apologies for their **. Never, ever again.

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    PricePunctuality & Speed

    Reviewed Sept. 1, 2023

    Hello. I have Alaska credit card and miles plan. I have flown with alaska many times in the past. That’s the reason I applied for the credit card. About 1-2 years now prices seem to Have risen significantly, non stop flights are non existent. I Can NOT find one non stop flight to Hawaii, Cabo Mexico, Austin Texas, many other flights I’ve tried to book. Within the last year I believe I’ve booked 1 maybe two flights. I’ve used it plenty of times in the past year for sure making purchases. Probably thousands of dollars. With no rewards in return to being an Excellent customer. Paying on time and keeping my balance paid off or low. I’m so upset trying every time to use my miles and book my flights. No rewards!! I’m so disappointed and thinking of never using my credit card again. I have a zero balance currently. So frustrated.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2023

    DO NOT FLY ALASKAN. I would give them zero stars if I could. They let us board the plane departing to a very time sensitive trip, then told us (ON the plane) they wouldn't check our luggage. Our options at that point were either get off the plane (completely miss the trip departing in AK) and reschedule for a later date or hope that in 30 seconds we could find someone to come get our things because they refused to hold it. I've flown over 100 times in my life and never have experienced such backwards treatment.

    After 6 weeks of absurd emailing and calling customer service nonstop, they finally sent an email that basically told us to go ** ourselves. Customer service is useless and the whole process from the moment we walked into the airport to the moment we got home was laughable. RUDE CLUELESS employees and a careless company to back it. We wasted THOUSANDS of dollars trying to fix their mistake and salvage our trip because they couldn't do their job. I will never fly Alaskan again and I hope no one else does either. Airlines are bad enough crooks as it is but this was just plain wrong.

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    PricePunctuality & Speed

    Reviewed Aug. 10, 2023

    I’ve flown a lot the past three years and had a deep loyalty towards them. About a year ago they started raising prices and scaling back mileage plan benefits. I have no loyalty towards their brand because they’ve made too many changes too fast and they have made greed a priority. Save yourself the trouble working to achieve status with them. It’s not worth time, money, and energy. Find another airline with better perks to use.

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    Customer ServicePunctuality & Speed

    Reviewed July 26, 2023

    My flight was 6:35am first class leaving IAD to SFO. 10:30pm the night before, texted to inform a delay to 10:50am. I went to sleep thinking I have plenty of time. Then, at 12:44am while I was deep in my sleep Alaska reversed it back on time. As you can guess, I missed the flight. Called in Alaska, they refused to do anything to right the wrong, only booked me a much later flight in a regular seat. No refund or credit of any kind. I will never fly Alaska again.

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    Customer ServiceStaff

    Reviewed July 22, 2023

    On my family of 4s flight home from Hawaii we learned two hours before our final leg home from Seattle to Dulles that we had been kicked out of our 1st class seats that were booked 7 months earlier and without any notice. Customer service agents tried to blame the travel company that booked our flights making up a ** story that they’d booked standby seats. Complete and utter lie. Truth was they oversold the flight and decided we were the ones who would have to move to coach or spend the night.

    Luckily, after escalating matters and almost getting myself arrested, they did the right thing, which was to give us the seats we’d booked, confirmed and paid $10,000 for and, in the process, ruin the evenings of 4 other passengers. It took me getting threatened with being arrested and banned from Alaska Airlines. I didn’t want to be arrested, but I would not be bothered by a lifetime ban from the airline…. I’ll never fly them again anyhow!! Terrible customer service.

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    Alaska Airlines author review by Erika Armstrong

    Founded in 1932, Alaska Airlines is now the seventh-largest passenger airline in the U.S. It is a West Coast favorite with corporate headquarters in Seattle.

    • Mileage plan: Rewards program members can progress through reward levels to gain access to premium services such as priority boarding, free meals and other amenities.

    • Credit card rewards: Obtaining the Alaska Airlines credit card gives users the ability to add an annual companion fare, check a free bag and earn triple rewards on Alaska purchases.

    • Bags fly free: Local travel in Alaska comes with up to three free checked bags and a free carry on.

    • Military service discounts: Active-duty military members get up to five free checked bags and relaxed weight limits.

    • First class seating: Get extra amenities and more personalized service with first-class fare from Alaska Airlines.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot,, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Alaska Airlines Company Information

    Company Name:
    Alaska Airlines
    Year Founded:
    19300 International Blvd.
    Postal Code:
    United States