Alaska Airlines Reviews

Flight # 652 - PDX to DFW - 2/26/20 - Depart 7:40 AM & arrive 1:20 PM. Cynthia & Julie were so very pleasant & helpful. Good service & making sure that all was well for us!! Even when they were promoting the Alaska Credit Card, they used humor & easy to understand benefits. No "hard sale", just pertinent info!! Their occupation is "Customer Service with a Smile & Efficiency"!! They would be positive candidates for training &/or "refreshing" other employees!!

Rude flight attendants. My first flight and my last flight on this airline. Even with cheap flights they can fill their airline. Flight attendant wouldn't let me move to a seat in front of me that had no one sitting in any of the three seats.

When you book a flight, you expect it to leave relatively on time. Why? Because you make plans. We are out a day because Alaskan was delayed in arriving to Vancouver, Canada. Therefore, we missed our connecting flight to Orlando. If my brother wasn’t there, I would have demanded a full refund. Of course, they did nothing about it. First and last flight. I would never recommend them to anyone. No stars is what they deserve but had to put one.

I purchased a round trip Seattle-Boise ticket. Plans changed and I needed to simply drop the outbound flight. I called MVP customer care and was informed that to simply drop the outbound flight I would be charged a $125 change fee. I was not asking for any kind of refund but for the "privilege" of dropping the flight I was being asked to pay more than I paid for the original round trip ticket. Net effect - I was asked to pay twice the price for half the service. If I only needed to drop the return I could have simply not shown up and no additional cost but because it was the outbound flight, they had me over a barrel. You would think Alaska might appreciate the opportunity to sell the seat twice. Lesson learned - never book Round trip tickets if you have any inkling that you may need to make a change – Book two one-way tickets instead. Looking for a new airline to take my MVP Gold business.

I'm from Seattle, an Indian and I avoid flying with Alaska Airlines as much as I can. Their flight attendants make sure you are racially discriminated against. A simple example asking for food only to ** passengers and saying "whatever" to people of color. Greeting only ** passengers, and giving careless looks to people of color. Yelling at people of color while talking to ** passengers politely. I hope this airline closes down. I have never had such a racist experience on Delta, Southwest or even United.

I would like to reflect on my first experience with Alaska Airlines. My husband and I were flying from Boston to San Diego with our 7 month old twins to see their grandmother the day after Christmas. We arrived at our gate in Boston 1 hour before departure to discover that the flight had been delayed an hour. We then learned that the plane from San Diego had yet to leave and therefore they were unsure how long our delay would be. Well, it was around 10pm when they cancelled the flight because the San Diego flight had yet to leave and therefore we would not have a plane to be able to leave Boston. They cited weather in San Diego as the cause. We then waited in line/on the phone for customer service to help book us on another flight.

Alaska Airlines cost to change a ticket even in the 24 hour period of purchasing a ticket are unforgiving and expensive. There is no forgiving errors as in my most recent ticketing experience and cancellation as in the past ticket purchased in November. The procedure is to apply the fee cost to your credit card and then put the difference in your wallet is nuts. It's a lose, lose customer experience with Alaska Airlines so be aware and be prepared when purchasing low cost fares. Making a change is expensive. Fly Southwest whenever possible. You can buy the low fare tickets and make changes for no additional FEES. Yes, now that's a people friendly airlines. Plus you get to free bags.

My wife and I purchased tickets in advance, 5 months, for a Seattle to Austin trip with return. The airline changed our flight numbers twice without consulting us which of course caused problems with all of our over plans. Our 2 dogs were boarded, our airport parking cost more and our rental car was more....etc. It’s not the money that bothers me....It’s when I called for an explanation the 15 year old on the phone offered “these things happen”...really it seemed like the CS employee was reading from a script and had no real knowledge of how to help anyone.

I bought a ticket to fly from LAX to SFO. Before we took off they informed me that I would get dumped in San Jose due to weather in SFO and had to ride an UBER to SFO. I was given no option at LAX for a refund or ANY other alternate when we arrived at the gate or when boarding. This airline knew of this weather when we took off and notified us of the change but we were not given any options at the gate. Beware. If you don't want your family dumped onto an unvetted UBER, Don't fly Alaskan Airlines. When I called Alaskan to complain they commented it is their usual and customary business practice to dump people in San Jose and put them on UBER. I have a new slogan for Alaskan Airlines, "BUY an Alaskan AIR plane ticket, end up in an UBER with an unknown unvetted driver."

Recently took a trip to Rockland Maine and was very concerned with the attitude of their flight attendants. They were quite rude and not helpful at all. When they would pass by going back to the galley and you ask for something, they'd just ignored us! Flying back I flew American Airlines and the crew was amazing, and I will only choose them for future flights!

Incredibly disappointed with Alaska Airlines. My partner and I were scheduled for a flight to Bozeman, Montana, however our flight got delayed from Portland, Oregon to Seattle, Washington which left us running to our connecting flight. None of the Alaska flight attendants offered us help and just said, “good luck. Hope you all make it.”

Jan 2018 The first time I called the representative was rude and told me that Alaska would not take a doctor's note to change my flight due to the fact that I was on antibiotics for bronchitis and asthma. Retired nurse step-mom did not want me to travel to Oregon with the air warnings and fires. The third time I called finally the agent changed my flight but had an additional charge to fly 6 hour drive flight is was double the cost, than to fly from California to Oregon, go figure plus change fees, baggage cost and lack of customer service.

I have a complaint about customer service at Alaska Airlines. I had booked my flight six weeks in advance. I paid for their Premium Class upgrade, and reserved an aisle seat. The Premium Class service, and the aisle seat, are both important to me, because I suffer from pain in my feet and legs, and the extra legroom, combined with the ability to occasionally stand in the aisle without climbing over another passenger allow me to relieve the frequent discomfort I encounter on long flights. Had there been no aisle seats available in Premium Class when I was booking the flight I would have chosen another flight.

Myself and my family have used Alaska Airlines for years, after today never again! We flew into Seattle from San Diego only to sit on the tarmac for almost an hour! This was going to make us late for our connecting flight to Spokane so we talked to our flight attendant and he told us they knew we were going to be late and were waiting for us. We FINALLY get off of the plane and sprint to he gate to get on the Spokane flight and they left without us! We were ushered over to customer service where we waited in line for 45 minutes to find out that the next departing flight wasn’t for another twelve hours. Needing to be at work the next day we decided to rent a car and drive the five hours overnight from Seattle to Spokane. The customer service agent had our checked bags pulled and told us they would be in baggage claim.

No Aloha Spirit on 858. My girlfriend had a headache so she tried to nap it off. Unfortunately when she woke, the water service had already "closed". She hit the call button to ask for a cup of water to take down a couple of aspirin and she was greeted by the Stewardess Brock. When my girlfriend politely asked for a cup of water, Stewardess Brock responded with, "Can it wait? We're about to serve drinks". She told him she would really appreciate the water so she could take the aspirin.

My Portland flight landed in Seattle later than what it was supposed to. Our boarding pass had the wrong gate on the connecting flight. Usually when you have less than 30 mins to board your next plane, the aircraft workers will announce which gate your connecting flight is especially when there’s a big change. Alaska Airlines did not. Our boarding pass said gate D but it changed to Gate N. There’s was no way we’d get to Gate N from D on time. When we spoke to customer service, they did nothing to try to help us get to Gate N. There was no sense of urgency, even though there was a driving cart not in use literally right next to us.

Thank you for hiring the most unprofessional group of people I have EVER had to deal with. Flight attendants could’ve cared less about the passengers needs when a delay and bussing passengers to the gates, in the rain was announced. My inquiry was followed by a stern “go look at the board when you get there”. Really?! I am on crutches with a broken foot and you can’t do YOUR job and answer my question?!? I would like to say, end of story... but that was only the beginning of my nightmares with Alaska!

I booked a flight for a wedding that has since then been cancelled. It was very frustrating to discover that the cancellation fee is the price of the ticket. What makes it worse is they won't deduct the fee from the money I already paid for the ticket. I have to pay for it out of pocket and then hold a credit to fly with them again. I support having cancellation fees but they should be proportionate to the ticket amount and it should be deducted from the money that has already been paid. This policy is not customer focused and frankly enraging. They would not consider doing a one time waiver. I hope I am never in a situation where I have to fly with them again.

October 18,2019 11:45 PM. SEA-Tac Airport. I have never had an experience like this before in my life. Paid good money get airline tickets to go someplace expecting to come home. I do realize Weather can play a significant role in some things. However a flight delay does not mean I should have to spend a total of 48 hours in the SeaTac airport with no way to get home. As a senior citizen I don’t feel safe at all. Alaska Airlines delayed flight they said due to weather. They delayed coming from Portland into Sea-Tac. We sat on the tarmac for 10 minutes at SeaTac waiting to get in to a gate. Customer service was horrible. They didn’t even offer to put us on standby for the next flight out.

I can understand a flight delayed due to weather. I can understand that Weather is out of the alliance control. Now I’m stuck in Seattle for two days, 48 hours, before I can get a flight out. They have connecting flights leaving tomorrow morning, meaning in 12 hours, but no, I cannot be on that flight because it’s already full. So it’s Friday night, October 18, and I will not be home until Monday morning at 1 am. In the meantime, Alaska is willing to make an oh, zero, provisions for my stay at the airport. They did not even offer to put me on as standby flight (I also have my wife with me and we’re both in our late 60s).

On flight 585 of Tuesday 10/10 2019 the flight of 10:50 from San Diego to Portland Oregon, a most compassionate pilot considered my plea to go gently on the descent. I am one of those people who has a very painful experience at the time the plane begins its descent and suffer the pain until the time of landing. I am beyond using nasal spray chewing gum or yawning for relief. Seriously considering to never fly again.

I have never been treated so poorly as I have on Alaskan! They seated me away from my children. When I went to ask about a seat change I was told that “when you buy the cheapest tickets you get the cheapest seats”. They only offered beverages once on a 6 hour flight. And in case you miss the fine print... they don’t gate check bags. So if you’re traveling with 3 kids make sure your prepared to haul around a ton of extra bags. Then be prepared for them to tell you that their overhead bins are full. Cheapest seats or not... I will never fly with them again!

On 10/9/2019, My husband and I took Alaska fight 1137 from ABQ to SEA, the flight arrived at SEA airport 1 hour later than the scheduled arrival time. We asked the flight 1137 attendant to call our next Alaska connection flight to wait for us for few minutes because it is scheduled to leave SEA in 5 minutes after flight 1137 arrived at the gate. We did run to our Alaska connection flight gate as fast as we could and we saw our next Alaska connection air plane was still parked at the gate. However, the gate attendants told us they could not get us on the plane because the gate door was just closed. All they could do was trying to shovel us to their customer service office because “It is nobody’s fault”. So I will definitely not recommend Alaska Airline to anyone. This is my first customer review I have ever posted online, it really takes a lot to upset me.

Interminable delays for ambiguous reasons with no notice or useful updates, we're just sitting on the plane parked at the gate. This is miserable. DO NOT FLY Alaska Airlines if you want to actually fly. In other news, the plane is dated, has no entertainment, and the slow-ass WiFi is like $7/hour. You are also crammed in like sardines and the passengers dress/act like they're in a greyhound bus which I guess we basically are....

I was seated separately to my 8 and 9 year old sons on our return from Hawaii. Rising only three times to get my kids food, clean up spilt water and assist with the bathroom, the passenger next to me complained that I was bothering her enjoyment of the flight. An Alaska Airline flight attendant told me that I must stay in my seat and that I was being a nuisance. The safety risk and real nuisance is Alaska Airlines seating parents away from minor children. #notfamilyfriendly #notsmartAlaskaAir #familiesnotlandinghappy

I had a bad day. Wednesday I came home with mail from Alaska Airlines with two new credit cards stating there was a possible breach they had cancelled the other cards..so I call them. I let them know that Arthur passed away etc and requested they close out his card so I didn't have to worry about it. I was told that I needed to speak to the estates department but they were closed. They are open on Saturday so I said I would call them.

9/17/19 Flt 817 LAX to HNL. I was lowering my tray & the flight attendant hit the tray & spilled the cup of coffee all over me. I was screaming & crying in the aisle, ripping off my outer layer of clothing while everyone just stared at me. After asking for medical personnel on board, a gentleman told the attendants to get me an ice pack. They put loose ice in a Walmart bag that leaked & I was sitting in a pool of ice water. After landing & letting everyone else deplane, another flight attendant asked me if I needed a wheelchair to get off the plane. I told her I wanted to see if I could stand first. She said, “well they need to know now" & I barked back the same thing I just said. I was not able to walk without pain so I accepted the ride to baggage claim.

My husband and I have flown Alaska Airlines before and have been very happy with the service. Recently we had to postpone our trip due to a family emergency. I was told that the fair I booked was not refundable, understanding I still asked to explain. When explained that my sister in law had taken a turn for the worst and that we were primary caregivers, the reservationist gave us a full refund, I have not been to Fairbanks to see my daughter in three years, but felt the need to stay at home, Imagine my surprise @ reservations saying how sorry she was for the pain we are going through. Thank you for caring. Susan, you were awesome that day and I appreciate the card.!!! DeAnn

Diana - the flight attendants on Alaska Airlines Flight 408 (PDX - SJC) was super RUDE and RACIST. Also, she was not friendly to kids. She made us feel so uncomfortable when she standed close to me and shouted out loud unprofessionally that I could know she had halitosis, just because she didn’t like our race.

Can someone donate a watch to the CEO of Alaska Airlines. Having never flown Alaska Airlines their delayed flights are appalling. 1st time flying with them- Flight from Vancouver to Juneau delayed for 2 hours then sat on the tarmac for another 45 min. 2nd flight Juneau to Seattle to San Francisco- After the checkin staff looked, O! Delayed out of Seattle will not make the International Flight out. So transfer over to United to fix the problem, (awesome, great service) Ummm no, Bags now lost. I’m In Australia and my luggage is still in San Francisco. Awesome!!!! Won’t be recommending.

So completely disappointed in my recent flight. I was a transplant from Virgin Air which was always great. This was my worst flight experience other than SpiritAir - a one time mistake. No entertainment system on a 5+ hour flight with a small plane and seats. Ooops they forgot to tell everyone to download an app on the ground to watch your movie on your phone - are you kidding me?!? Or they will charge you $10 to watch a movie on a rented table. They certainly have betrayed the Virgin customers they took over, promising to continue the great service. I will transfer my points and fly on an airline that seems to care about customer service.

I fly Alaska Airline all the time based on flights into Paine Field. I needed to change a flight due to a meeting getting changed. I called to make the change and was advised of the $125 cancellation and re-booking fee. I booked the flight and paid the fee. I asked about the fee and was advised "you can get mad about it if you want but it is not going to change anything." Clearly I was not mad but Nason decided he wanted to cop an attitude. Rather than discuss it with him I asked to speak to a supervisor after the transaction was finalized. 15 minutes later a supervisor came on and with the same negative attitude that Nason had. Those types of attitudes do nothing to support the Alaska Airline brand. SAD.

About 2 weeks ago, we were offered to upgrade our seats to premium seating which was suppose to give you more legroom and include premium drinks and premium snacks. I feel we had additional legroom so that was good but on a 4 hour flight we were offered bev service only twice and as far as premium snacks go, they offered us a choice of a very small bag of beef jerky bites OR a very small bag of cheese crackers. When a passenger asked for both the airline attendant rather gruffly said, "No - we only have enough for 1 per person!" And we not offered any kind of snack other that the one time and certainly didn't qualify in anyone's mind in the immediate rows as "premium snacks" and for an addition $75 per person for a one-way flight, we felt we certainly did not get near the value they promoted so buyers of upgrade seating beware!!! And the upgrade did not include any checked bags in that price either.

Had what should be a simple flight from Missoula to Redmond. Flight required a connection in Seattle which was 1 hr and should have been enough time. Unfortunately, the plane out of Missoula had a mechanical (no surprise) and was 1 hr late departing. In Seattle, I ran to the gate and got there only 6 minutes late. I asked why they didn't hold the plane and they said they did for 4 minutes. There were 6 people in total that missed this flight and ended up sleeping the night on the airport floor since the next flight wasn't until the next day. Then the Seattle to Redmond plane had mechanical problems so they put us on a different plane, again 1 hr delay. This company's planes are horribly maintained. I'll never fly on Alaska again.

I had some questions about upgrades and I spoke to Jennifer in customer care in Seattle. She says, "You should know the answers to those questions" and insisted she had spoken to me before, laughing at me. I am an MVP Gold member. Is this how you treat your loyal flyers. I feel Alaska needs to put customers first and set the employees opinions or attitudes aside.

Several hours before a flight to Reno, we were notified that it was cancelled. We called and were told it was cancelled due to Air Traffic Control (ATC) cancelling a lot of flights though several sites state that ATC does not and can not cancel flights. Of course there is no way to contact ATC to verify. On another website, it showed a delayed arrival for the scheduled asset and a tail number change shortly after while all other flights seemed normal. Kinda hard to trust their story, but what can you do? We rented a car at the airport, got a refund and wrote this review. BTW, at the rental place, the boards showed the Reno flight was the only one cancelled.

3 hours delay seating on the plane before departing to a 6 hrs flight. No apologies, refund or even extra snacks. Flight attendant were very rude/bitchy and they were proud of their attitude (as if the airline promote that type of service). When I tried to stretch my legs walking the plane (after sitting 8 hrs I am pregnant) the flight attendant on first class stopped me as soon as I step on the first class limit. She was very mean saying that I can't be in the area and to return back to my seat. First time that I encounter this type of service in an airline.

Spokane Seattle shuttle...worst scheduling. Every time I fly this route the flight is either delayed by at least 45 mins to an hour or they board you and make you sit on the tarmac for an hour. No in flight service even offered. Why do they board you when they know you're not departing anytime soon...ever since Southwest stopped their spokane-seattle service Alaska had really dropped the ball.

This 1 star rating is in regard to the customer service only. The plane rides are about par for the course. I took a connecting flight that was delayed. It caused me to miss my next flight. The airline bumped me to their next flight, which was 48 hours later. I called customer service several times to see if I could be accommodated in any way, with alternative routes or airlines (perhaps at a discount, considering the reason I didn't make my own route was due to their delay). The amount of times I heard "There's nothing we can do" was astounding. No one was helpful. Nothing was done. I've now given two days of my life to what should have been a fairly easy process. Won't be booking with Alaska again.

Honestly I use to love Alaska, never stumbled onto any problems. Recently though they have been almost constantly occurring. We had a flight from HNL where we were told our flight would be delayed, having a 3 month old child with us was not only stressful but made the fact that the airline knew that they had plans to cancel the flight but decided to wait about 6 hours to notify patrons way worse. We also ended up receiving vouchers for food since we were there for so long. These vouchers were worthless, everywhere we tried to use them in the airport told us that they were just paper and held no real value.

I booked a trip to Chicago 4 months ahead and reserved a Premium class (on MVP Gold upgrade) and somewhere along the line they changed the aircraft (from Virgin America Airbus to regular Alaska Boeing) to different seat configuration and didn't notify me. So my seat was still 16A. Now it's main cabin. They said there's nothing they could do after transferred multiple departments and on the phone for 2 hours. Horrible service.

I have been trying to get through to someone in the corporate office of Alaska Airlines for a week to take care of the needed paperwork for the death of my mother who was a retired flight attendant with their company. No one returns calls, has any idea of who you would need to talk to, or can help in any way. At the worst time in our lives having to deal with the frustration of the ineptitude in their corporation is inexcusable!

This was our first and last trip with Alaska Airlines. We flew round trip from Seattle to Victoria in July 2019, and during both flights our checked luggage was mishandled. Granted, both times we barely made the flights because of an equipment swap the first time and the second time we sat on the tarmac about 100 feet from the gate for 45 minutes. Each time, we made the connecting flight by 5 minutes but the luggage did not. There must be something amiss in Seattle.

Disabled planes on both flights issues. Major issues with first flat tires on first flight then 3 tire blow out. During take-off of return flight slam on of breaks which disabled brakes. These complications led to major delays. First flight delayed 31/2 hrs landing 2am. Return flight was supposed to leave 8am. Still grounded at 12pm. No end game yet. During these problems passengers were held on plane 8. My pregnant mom denied use of bathroom. The flight not cancelled so could not access luggage and book another flight.

I booked a round trip flight with the Alaska Saver Fare. A few weeks later, I was notified of a wedding in the same destination city the weekend before my current plans. I called in to Alaska Customer Support hoping to change only my departing route (i.e. keep the original return flight, but change the departing route to a week earlier), and was told that there was absolutely nothing they could do, not even for a fee.

Flt ASA 1688 SEA to LAS First class. July 15 2019. NO Wi-Fi, No entertainment system, No power to the seat. Spent trip in upright position. Flt ASA 141 LAS to SEA First Class. July 21 2019. No Wi-Fi, no entertainment system. Alaska Air is losing its edge. Used to be the best, now just another air carrier.

They have the worst personnel!!! The lady at the kiosk had a horrible attitude. She wasn't trying to help anybody. I asked if she could sit me next to my kid and she said I had to pay extra money. How is it possible that a 4 year old is going to sit down alone just because they want me to pay extra money? She was just trying to make her sales. She kept on mentioning that If anybody needed to upgrade to first class or premium they could for 75 dollars. And then there was a flight attendant. Her name is Elizabeth that was super mean saying bad words. I just can't believe they have these people working for them. They've had good service in the past.

Child safety so be top priority. I always travel with Alaska Airlines. My daughter is under 12 and there gave her a different seat. In order for us to have a seat next to each other we have to pay extra which is ridiculous. Management should look into this please.

My ten year old daughter had a ticket to fly back home (Seattle) from visiting her father in MD this morning on Alaska Airlines flight 524. Security was slightly backed up, due to apparent staffing issues so her father checked with the ticketing desk to make sure she would make the flight. The ticketing counter employee assured him she would make it, radioed back to the gate AND personally accompanied them to the gate. At the gate they refused to allow my TEN YEAR OLD daughter to board with her PREPURCHASED ticket because Alaska Airlines had already given away her seat and refused to remove the "stand by" passenger.

Georgios ** (1 review). I arrived an hour early on 7/13/19 for my 8:25 flight. The check in desk wasn't staffed. Another company agent knocked on the office door so someone can assist us. The guy that came out just told us to go to the gate, no check in. We had a big suitcase prepaid and we had to carry it. Once we got to the gate D20 nobody was there at the desk but the plane was there. An Asian lady was behind the desk and said the flight had left. We were at the gate 20 minutes before departure. We were lied to that the plane left but I sat there and saw our plane leave 15 minutes later..

I booked a flight for my husband and two kids, selecting seats all together. A day before the flight I received an email that our seats had changed. We were all separated and what's worse, my children were moved to the far back of the plane and not even placed together. Leaving me no way to watch over and protect them. I feel Alaska Air placed my children in danger. I had to pay $200 to upgrade them to Premier to get my kids by me. How can they allow me to purchase tickets, select seats, and then change them last minute. Along with that robbery, the staff was rude and we paid $10 a piece for sandwiches that were totally disgusting, looking nothing like the photo. $40 for sandwiches we had to throw away. Don't fly Alaska Air!!!

Honolulu Airport to Bay Area, California. "Alaska" please let me know your thoughts! If you only had ONE carry-on (Hard case w/o expansion) and ONE small purse. You were asked to check-in your carry-on because the flight would be full. You asked if she could ask someone who had their check-in bags to check-in their carry-on because it didn't make sense to wait at the carousel when you got off. Oh...it was very nice that it was a courtesy check-in. If you didn't agree, and you would have to pay later. When you got on the plane, you found empty seats and overhead bins, then waited for over an hour and a half to pick up your carry-on at the carousel because 4 planes landed around at the same time. I supposed to get off at 10:55pm, but could not leave the airport until after 1am.

My first flight from Fort Lauderdale was delayed and when we landed I ran to my other flight and made it by 8:23, and the flight boarding was supposed to end at 8:35 but they already closed the door. The plane was still sitting there and I asked an attendant nearby what I should do and she told me to go by the door and wait for an agent to come out or go to customer service. I said, "which is best," and she said customer service. I stood in line for 20 mins just to be told I’ll have to board a flight 12 hours later and wait 50 minutes to speak to a manager in person just to hear that they can’t do anything for me.

Even though some gentleman at the counter for customer service rescheduled me to a much later flight because we got couldn’t get thru security on time since some of my personal items were lost. I called customer service on the phone about a issue, they told me to get in line and a hold of any attendant who could fix it. Although there was a long line due to pets checking in, an attendant Monica was efficient and helped my daughter and me, rapidly understanding the situation. She solved the problem right away with care and attentiveness. I will fly on Alaska more often on every trip I take just because of the good employees working for the airline who show experience and who care like Monica did.

Got approved for an Alaska Visa card. Great credit score. I printed out the "temporary" card information and began using it while waiting for my physical card. It took 4 hours to find a vacant motel room during the Senior Olympics and I used the credit card. I called after making my reservations to make sure they were good... no problem. My room was being held. My flight was delayed and I called again to let them know I was running late for checking in... only to be told I was cancelled because my credit card didn't go through! I had already placed $1300+/- on it and had a $5000 limit. Called the contact number which I obtained from the Alaska Airline Customer Service at SeaTac. Got tons of excuses. BofA wanted to confirm the transaction. Temp info is "not valid". The temp info was provided by Alaska Airlines and not BofA. You have the wrong expiration date. I was told the physical card takes 4-6 days.

I purchased a ticket for an employee that suddenly had to take a leave of absence due to a sick parent that needed care. The business trip was more than a month away and I decided to take someone in his place. I called to change the name on the ticket (which again was more than a month away) and they were unwilling to make the change. I'm not asking for a refund and am willing to pay for the changes but Alaska Airlines refuses to make the change or refund any money's that was paid towards this trip. I can understand if I were trying to cancel or make changes the day before but this flight is more than a month away! If I conducted business this way I would be "out of business".

When Alaska bought Virgin they were still using Virgin planes and it was great. Unfortunately, that means my really nice Virgin credit card was no longer a thing and I refused to get an Alaska one. This past week was my first round trip in Alaska planes. I hated it. First, there was no seatback screen and they considered this a good thing because you can hook up to their WiFi and use all the battery up on your tiny cellphone screen and hold it the whole time or RENT a tablet. No. It’s almost 2020 - get with the times and update your planes OR use the beautiful Virgin planes and paint the exterior if you must.

To begin with my my itinerary was from Goa to SFO. I had a halt in JFK Airport New York where I would undergo immigration. Thereafter my connecting flight to SFO was Alaska Airlines. The entire journey was booked under one ticket. Due to long lines at immigration and despite my fast movements I missed the Alaska airlines connecting flight. When I arrived at their counter the customer service personnel by name Mr ** was so rude in explaining me, that he cannot accommodate me on any other flight or put me in a hotel. And that I have to stay till next morning.

I used to live in Seattle and Alaska Airlines was always great, I even have an Alaska airlines card. I then moved to Chicago and Alaska airlines is absolutely terrible everywhere else. There are rarely flights available so I can never use my miles and when I finally can book a flight through Alaska, it is without fail several hours delayed every time with absolutely no warning and no other options. I will be cancelling my Alaska card and hopefully never flying Alaska again.

Do not fly with Alaska Airways, their staff shortages made us miss our flights. We arrived nice and early to Seattle airport for a short hop to San Francisco onwards to Manchester, UK. We were first told to wait for the kiosks to check into our flight (check-in online was unavailable the night before). Once we had finished on the kiosks a ticked was issued saying our passports would need to be checked. We were then told we needed to stand in the “Assistance” lane. This lane was filled with every man and his dog (literally) there were 5 desks serving on the line we were in - only 2 of the 5 were occupied with staff (this was Memorial Weekend).

The airline finally processed a refund of the expense and kept to their word but I wasn't aware of it until they mailed a check to me. I appreciate that they were able to follow through.

I asked for a refund of my ticket, minus the cost of the rescheduling fee. Amanda (Phoenix) said it could not be done, because I purchased a non-refundable ticket, even though I canceled my seat on the flight three months prior to the flight departure. I asked for her supervisor, Karen (supervisor-Boise) said that I could not get a refund, my only choice was to travel. After further debate, I asked if they filled the seat that I canceled. Karen couldn't tell me. If they sold the exact seat, if they have, then they have double charged. Karen said I could use the flight still, but I am unemployed and don't have money to travel. I asked her if I was supposed to fly to a destination and be homeless.

Counter to counter shipping is chosen because of unique needs. Pick an airline other than Alaska to provide that need. Alaska has failed to move a GoldStreak priority shipment more than once. I believe that don’t even care to deliver on-time. Tom

I flew Alaska on 4/23. I was returning home from a trip, my first flight being on 4/17. My first flight was full and as such it was a struggle to not only find a place to put my carry on, but also retrieve it from the overhead bins. They were so packed. On my returning flight, 4/23, to avoid this hassle, I checked my carry on, paying $30. While sitting at the gate an announcement came that the flight was full (just like the first flight was full, but no announcement was made on that flight) and they would be allowing people to check their bags for free.

If I could rate Alaska NEGATIVE stars, I would. This is a joke of an airlines that turns every flight into a day-long endeavor. I have flown Alaska 20+ times in the last year, and without fail, there is a 1-3 hour delay. EVERY SINGLE TIME. I've heard every excuse in the book - plane hasn't landed, plane needs a gas refill, plane isn't at the gate yet, no knowledge of air control traffic. EVERY TIME, I waste HOURS of my life waiting. There is no transparency at all throughout this entire process. I always have to ask security what's going on.

Catching a perfectly timed flight at the end of my children's spring break was the idea. Instead, a mechanical issue delayed our departure over 6.5 hours. No bad weather to blame. It's better to be safe than sorry, but to have no backup aircraft available on a delay that long is irresponsible. My children had to miss school Monday after arriving home at 5:00 AM. Alaska did not offer a refund, only a $75 towards our next flight purchase. No thanks Alaska.

I fly often for work. I'm usually on a plane at least once a month. I have been on Delta, Southwest, American Airlines, Spirit, and Alaska Airlines. I tried out Alaska Airlines because so many people from Alaska gave it great reviews and I was heading back and forth from Alaska. My experience with this airlines is terrible. They are honestly one of the worst airlines I have ever ridden with. They can't keep to the terminals stated on their boarding passes that they printed out at the airport. They are way behind on entertainment while traveling. They have terrible and incompetent customer service. I would highly recommend Delta Airlines or American Airlines. If you have any other option to fly something other than Alaska Airlines, please take those other options.

My wife and I took Alaska Airlines flight 783 from Newark, NJ to San Jose, California on March 19, 2019. Attendants in Premium Class were exceptional! Entire flight was a pleasure, and we look forward to traveling with Alaska even more! We make this trip many times a year and will always think of Alaska 1st! Keep up the good work, it certainly makes a huge difference! Thank you for a Great Trip!

I flew first class to save my back. The food was not what I would expect in first class. No selection on one flight. Overcooked on another. The hot towels were not hot on one flight. The lack of consistency in service from flight to flight bothered me. I flew from MN to HI and back to MN. I won’t fly Alaska again if I fly first class.

Been a customer for twenty years. They have been rated very highly in various rating systems. They were a Western-based airline up until year 2000 when they began flights to Chicago. They have added numerous additional destinations in the South and East. Great airline.

Loved Virgin America. They have everything, newer planes, more comfortable seating, electronics, TV, great movies, wonderful food. No waiting, no delays, everything was run smoothly. I wish they flew other places I normally travel to.

My husband and I took Alaska Airlines home from Hawaii and it was the most horrible flight I ever was on, the crew was nice but the plane itself was awful. First of all they said they had WiFi, well my husband and I could not download the app in the terminal or on the plane. Then we get on the plane, no TVs WTF? So nothing to do for 6 hours, and there is no leg room and it feels like you're sitting on your next door neighbor's lap. And they didn’t have any free snacks except one cookie (Whoopie). If you wanted something to eat you had to buy it. I wouldn’t pay for airplane food just like I wouldn’t pay for hospital food. I don’t know when this airline is going to get with the times, TVs, WiFi and free snacks. JetBlue does all that even if you're on a 2 hour flight. So you won’t see me on any Alaska Airlines flight even if it were for free.

Alaska Airlines flies nice clean aircraft with great in-flight entertainment offerings. Routes between Hawaii and the West Coast are reasonably priced and offered at convenient hours. The cabin crews are professional and courteous.

I've had them be very liberal in genuine cancellation requests and waiving cancellation fees; I love their free checked bag with the Alaska Airlines mileage card and most of all, I love that their airlines are comfortable, with enough leg-space in economy and it doesn't feel like we are packed like sardines (read Spirit Air). What's more, Alaska Air always arrives on time or earlier!!!

Overall, we enjoy flying Alaska Airlines. The only difficulties that we've experienced have been as a result of winter weather in Canada. It is the only airline we fly domestically. Their rewards program is outstanding.

I love to fly with an airline that has employees who appear to love their jobs, who are polite, and who make flying enjoyable. They are often a bit expensive, but I am careful about when I fly, to keep costs down.

I purchased a "super-saver" ticket to Hawaii 10 days before the flight. The system denies the option of choosing an available seat in Economy class UNLESS I pay more!!! Shameful tactic!!! Now even though there were plenty of available seats I have to arrive earlier, make a line and wait for an agent to assign me a seat. I'm a frequent traveler with no bags to check in. Time to choose other! The guy who thought this tactic was a good idea is missing the boat at the time. There are now more and more Airlines to choose from. Next!

Alaska offers a great mileage program and free texting and messaging during the flight. The staff are friendly, and they promise to have your bag within 20 minutes of arrival or they give you your checked bag fee back.

Alaska has very good customer service and has good legroom in economy. I have ordered lunch and it was much better than I expected. I have never been disappointed getting seats using the miles program.

Alaska Airlines have some of the friendliest flight attendants around. They strive to give the best possible customer service of any airline. The food is much better than all other domestic airlines in my opinion. Very rarely do I ever run into a delayed flight.

I can take my golf clubs at no cost to me, and out of BWI to California. I can leave early out of BWI and arrive in California midday. Also if I want to upgrade my flight I can usually do that. I haven't had to pay extra for luggage. Just wish they covered more area.

Alaska Airlines has some of the best customer service in the airline industry. I have never had lost luggage, rude service, or flight delays for any other reason than weather. If I have a choice in which airline I will fly on even if they are not the cheapest, it is always hands down Alaska Airlines.

I purchased an Alaska Flight through Expedia. I did not read all the fine print on a saver fare. I have never canceled a flight before. I was called in for an emergency job, and could not fly the day booked, 24 days in advance. I called them and said I would need to leave the next day, and would purchase a one-way ticket happily. I was wondering if they could help me purchase a one-way ticket. The lady bluntly said "if you miss your first flight, whether you are late, delayed, or have a personal emergency, you will get nothing back no matter what. We can't help you. Would you like to cancel your flight now so we can resell it?" What this means is if you miss your first flight, they also cancel and resell your second flight back, and you can't stop them from doing that. This was absolutely not clear when purchasing.

I purchased saver tickets for a guest speaker we had coming up to Alaska. After purchasing the tickets the speaker had to cancel. We got another speaker from the same area leaving from the same airport and all I wanted to do was change the name on the ticket. I was even prepared to pay for the name change. I was told I could not change the name or make any changes at all, so Alaska Airlines gets to rob me of $558.00. I am utterly disgusted with the way they have set this up and they are relying on people to have to make changes so they can steal their money. Alaska Airlines you should be ashamed of yourselves and you are not worthy to carry the good name of Alaska. I will take this complaint to the highest authority.

I was put through hell by Alaska Airlines. They kicked me off of a flight because I asked the flight attendant if I could use the bathroom before takeoff because I had a slightly upset stomach... She told me that I would have to get on another flight because I was too sick. I was not too sick at all. They had no medical professional to evaluate me and were unable to get me a flight back the same day or to the same airport. I was forced to buy another flight with a different airline and they refused to reimburse me for it... It cost me a fortune to get home, I was stuck in Seattle airport all day. Didn't get back until the next morning and missed work... They also wouldn't deliver my bags to me after sending them to the wrong airport. The staff was rude and could've cared less about how I was being treated. Do not ever use this airline! Beth was by far the worst of them all. BEWARE!!

DO NOT fly Alaska! They do not care about their customers or their customer's families at all. Please don't say we didn't warn you. They stranded my husband in California due to a weather embargo for traveling animals. I got a baby mini pig for Christmas and my mother-in-law traveled with her to deliver her to me the first week in December 2018 and they let her travel in a pet carrier under the seat in the cabin. She was a cute little 1 lb pig. After getting her home my husband realized how much this baby pig enriched his mental well-being. He decided he would get a mini pig for himself as an ESA.

I flew into SeaTac on Alaskan flight 2588. It was delayed and I might miss my connecting flight. I saw a ramp that said gates C that went up and a hallway that had a door that said Kalispell and the door was open and a member of the ground crew was there. I asked him if this was the flight to Kalispell and he said yes. I said, "How do I check in?" And he said they could do it onboard because I had a boarding pass. The steward and stewardess welcomed me aboard. I was shown to my seat and the steward said he would call and get me checked in.

They take no responsibility for the decision made and put on the customer. Cost me roughly 500 dollars in extra fees not once but twice. Fool me once shame on you. Fool me twice shame on me. They well not get me a 3rd time. Do yourself a favor and fly with another airline.

I paid for an upgrade for first class coming back from Baltimore, MD. Nowhere during the booking process does it state that we have to call within 24 hours to claim. I called five days ahead of the flight and the customer service agent (Jasmine **) tells me that they will not refund the difference. Furthermore, she was very rude, stated that "this happens all the time" regarding my situation, and laughs at me. When I ask her what is so funny she tells me that she is not being rude by doing that. Alaska in the beginning was good, but their service is starting to turn into their large carrier counterparts. Jasmine....karma is a you know what!

I have had nothing but good experiences with Alaska, which I use several times a year for business and recreational travel. They are always helpful. But this time they really exceeded expectations. I had a nightmare of a time with Travelocity when I changed a flight time (which I paid for). They made so many mistakes in my reissued ticket I was in despair. (Two examples, changed the status from economy to saver, changed the return flight despite my requesting it remain the same.) Every time I called I was on hold for an average of 3 hours. This went on for a week. Many promises that turned out to be lies. Finally I called Alaska Airlines. An agent answered right away and I explained. Even though they had no obligation to fix anything since Travelocity had issued the ticket, they still fixed the whole mess, no additional charge. I will book directly with them next time. I could have saved $125 by doing so.

We boarded Alaska Air in Spokane, Washington on Monday Feb 4 at 12:55 Pm. Arrived in Reno February 5 and were able to leave the airport at 7 pm. This would have been a 12 hour drive. Our skis took another day. We dealt with numerous Alaskan Agents in Spokane, Seattle, Portland and Reno. Most were not in the slightest concerned that people were waiting for hours or days. Two were apologetic but defeated and exhausted, one was competent. The vast majority were slow and totally unconcerned about the chaos engulfing their Headquarters and other airports of the carrier. Stay away from this airline, cancellations can come at any time with no reasons given. Late departures seem to be the norm. No one cares about passengers.

2/6/19 flight from Minnesota, weather horrible but no problems leaving. Flight 39 tells passengers we are early 835am getting to Seattle to catch connecting flights. Plane sat on tarmac 25 minutes before taxing in at gates. Had to from gate N to gate C which the trans will not take you to. I have a heart problem with breathing trouble yet I still ran to try and get to plane that was still at gate. And I was told they would call to inform them about people being late. They would not let us on plane even though it was Alaska Airlines' fault. We paid good money for very poor service.

We had tickets to Hawaii for January of 2018. I came down with a very serious flu and we had to cancel our flight. Alaska said they would save our tickets for us and we could use them within the year. We thought "How nice! We didn't lose the two $500.00 tickets to Hawaii and we can use them later." although we thought $500.00 to Maui from Los Angeles was a bit stiff. When we called later to use the tickets for the following November, we were told the fare was now $800.00 so we had to add another $300.00!

@ 11 am 01/17/2019 @ Customer Service Alaska desk @ Seattle airport. There was a schedule change to my flight and I was notified of it. I walked up to the customer service desk, ask if I could be moved to an earlier flight. The staff was rude in explaining that the schedule change was not the airline's fault and said that it would cost me $50 to change the flight. Her attitude and tone of voice was disrespectful and degrading when that was not necessary. I would never fly Alaska again.

My Emotional Support dogs and I were put off of our flight home this evening because I warned the flight attendant that my dog would cry once I zipped the carrier. MY DOG WAS NOT MAKING ANY NOISE. Neither of my dogs made a peep during the whole fiasco. The flight attendant LIED and called the supervisor to come "tell me the rules". I have 100% legal documentation for both dogs, which was provided to Alaska Airlines when we flew out to Seattle, when they let BOTH of my dogs fly as Emotional Support Animals.

Alaskan airlines, worst ever. In a small regional airport Alaskan Airlines require you to check in 2hrs prior to departure, at an airport that has one coffee shop and one convenience nook. I arrived 1hr prior and check in was closed (keep in mind the context of getting through security in 3mins) and one terminal 100 mtrs long. No staff to help. No advance notice to arrive 2hrs prior, no phone number that answered. Nothing. They have one staff member in Kelowna that does everything causing them to set unreasonable restrictions on check in. They registered me as a ‘no-show’ despite getting to check in 1hr prior to departure. Careful. They are part of the Qantas routes in Canada. AVOID at all costs.

I took a flight for Christmas and would have had an okay experience had it not been for our flight attendant Diana. I just needed water for my son and asked the stewardess not once or twice, but three times. This woman kept getting distracted chatting away with her coworkers and when I stopped her for the third time because it was taking longer than it should have she gave me an angry attitude saying she was already going to bring it. I should not have even had to ask a third time for water much less be given attitude. It ruined the entire experience as I felt like I was treated disrespectfully. People like their stewardess Diana shouldn't even have jobs where they have to work with customers.

After arriving one hour ahead of time for a flight from LAX to PDX (Portland, OR) gate attendants refused to allow me board the plane for no good reason and as such tried to EXTORT another $277.00 flight change fee. I had two choice words for them. ** off. There were four others not allowed without explanation or accommodation for a later flight, just a piece of paper that had a number to call.

What used to be a good customer service company is now transitioning to match the rest of the airline industry. Why have customer service when people are force to fly you anyway? I got to my gate 10 minutes before the posted time, but they had already closed the doors. The plane was sitting at the gate, they wouldn't help me get on the plane to get home. Even after the gate agent wrote another ticket, the plane was STILL sitting at the gate. I had to walk away from the gate while watching the plane sit there, knowing there is absolutely no good reason why I'm not on that plane right now. I guess it must have to do with the Virgin merger/takeover/buyout whatever. The planes are in strange and terrible shape. The planes they bought from Virgin look and feel like they were bought from a garage sale. I would rather fly United at this point.

I have had the Alaska Air signature Credit card issued through Bank of America for 18 months. I have a credit score of 805, I don't carry a balance on my card but B of A has blocked my usage 6 times in 8 months with no clear reason why. They just say, "we are sorry but that's our policy, anything can happen so we just deny purchases randomly" but for me it has become a targeting of my account for NO good reason. The card is not worth having because they won't let you use it and build miles!!!

On November 11, 2018 we were flying from San Diego to St. Louis. We were a little late getting to the gate, so they wouldn't let us on. Did not give us any help on finding a new flight home. They gave us a phone number to call, but we got voicemail saying they would call back. They never did. We ended up finding another flight home with another airline. We arrived in STL at 1:00 am. At this time, there was nobody at the Alaska desk and our luggage was locked up. We drove 2.5 hours to get home. The next morning I called Alaska four times. They never answered and they never called me back. I ended up driving back to STL. Once again, nobody was at the Alaska desk. I ended up finding an airport employee who was able to figure out how to get me my bags. Now, two days later, they still have not called me back!

Reckless negligent behavior by Cathleen (1337 FLL - LAX) 10/26 - This was the most terrible flight experience ever in my whole life because of the flight attendant named Cathleen. She is rude, unprofessional, unreasonable, ill-mannered person. Her attitude doesn't belong to any job with customer service involved. It started with me not feeling well at the takeoff, so I had to first use my "little red bag" for that purpose & then two more bags of people traveling next to me.

Myself and a diabetic relative leave from Honolulu to Seattle on Alaska Airlines flight 818 10/20/2018. Our 6 hour flight is held for 25 minutes waiting for food and technical devices for our flight. Neither of which came and not one snack or apology were offered. This flight delay made us late catching our Alaska Airline connection 792. We were told “not to worry, there were over 15 passengers for the same connecting flight, it's very foggy and would be delayed for us.” We watched the doors close to our connecting flight.

They don’t automatically assign your seats next to each other like every other airline I’ve flown with. No big deal at first. I was able to select seats next to each other anyways. I mean who doesn’t want to sit next to each other on their way to their honeymoon. After our nearly 10 hour trip to Seattle (we arrived via American Airlines), we arrive to only find out that our seats have been switched! We are no longer sitting together on the last leg of our long and late journey.

I came from ALASKA to Kansas then went back to Alaska. They said his crate was too small for him. My first trip to Kansas from ALASKA no problem with his crate. On the way home they said he was too big for it and had to pay 200.00 for a new one. What did I make it through the first time with no trouble! Not happy at all.

I booked a first class flight from Seattle to Austin. As I scan my ticket to board they pull me and tell me they have a broken seat in FC (not my seat) but they gave my seat to that person and put me in the back of the plane!!! The woman was rude, unapologetic and said she would only give me the difference in flight. In my opinion. The woman that’s seat was broke should have had to move not me who paid for a working seat!!

On a flight from Oakland to Kona, about 2 hours into the flight, I needed a cup of ice for a can of Seven-Up I wanted to drink. 20 minutes, 3 times 2 different flight attendants tell me to wait for the cart. Um... each time they came up they could have brought it with them. Finally, my wife passes the galley and ask again and they give it to her, but they also called me disgruntled. WTF did I do? I wasn't rude or loud. I just wanted a cup of ice. Upon reporting this to their customer service I didn't expect much from them. They sided with whatever the FA's said. No apologies, instead emailed me a discount coupon. Cannot make this stuff up, truly unbelievable.

4 days ago I called to purchase ticket, which could only be done via phone. During the process at some point the Alaska Airlines agent booked two other flights costing me OVER $2,600 using my credit card. They also sent me their customer's personal & flight information to me via email! The day the mistake happened (Tuesday) I was told my refund would be made within 3 days. I called Alaska Airlines today (day 4) and I'm getting the runaround with different numbers to call at a certain time. This is extremely unacceptable that I had to pay somebody else's flight, and even more not having my refund yet. It is not $100 mistake.

I booked a flight to Puerto Vallarta Mexico in September for travel in December through Alaska Airlines and bought their partners Allianz Travel to cover the trip. I had booked accommodations separately through VRBO. I found out that my accommodations were not going to be available for my trip in December and prices on other locations had jumped out of my price range. I went online to cancel my Alaska Airlines reservations in October and was told I would have to pay a $ 125.00 per ticket change fee to get the airfare credited to my Alaska Airlines wallet.

I am writing to express a disgraceful, unprofessional, and sickening experience we have had with Alaska Airlines. Almost 2 hours into the flight, having pressed the light for the stewardess to request water for our kids, no one came. We looked around and did not see either of the stewardess. I went back to the plane to look for them, I saw no one there, so I waited 20 minutes, still no one came, 2 of my kids were crying for a drink of water.

I feel obligated to inform you of the HORRIBLE experience I have had with Alaska Airlines/Horizon Airlines. My mom was a Flight Attendant for over 30 years. I have always had great traveling experiences, beginning with when I was an infant. I have never in my life been treated so badly by anyone and have still not gotten over it! Not only were the flight attendants rude and kept a constant frown but they had the nerve to blame me rather than apologizing for any of their actions. Not only did my injured friend have to wait 45 minutes to get back to his seat, because they were serving beverages and wouldn't let him go around but, I had asked for a water to take my medication and it took almost two hours.

This weekend I traveled from Anchorage to Detroit. Due to space issue I checked my very large service dog in baggage. Thank goodness as we had requested a bulkhead to accommodate his size but was put at the back of the plane. Checking in was a nightmare that had us at check in for 45 min. With all that time and him being noted as being a service dog I figured he would be well cared for. I had a 4 hour layover in Seattle and was told I could get him out and toilet him. Well my flight was delayed and it took me an hour to find out that due to time he was going directly to my next flight.

The flight was delay for 2 hours from San Francisco to Dallas then when I got to my seat the flight attendant was very racist. Every time she walks close to me and gives me bad comments. I was so tired. Was watching movies and she just comes and said something bad and walks away and in the end one of those 2 woman comes and tells me, "Straight up the seat in front of you. This is your job." I asked you, "This is my job??" I haven't heard this in my life.

Two days ago, Alaska Airlines made a significant change to their policy involving travel with emotional support animals. Now only untrained dogs and cats are permitted (you know I will complain again if I end up sitting in close proximity to a cat!). I am an 80% service-disabled veteran and I have given LOTS of business to Alaska Airlines because I live in Anchorage and travel to Portland for VA medical care there. The Anchorage VA Clinic is worthless! But now, if I were to continue to fly to Portland for medical care, I will end up paying $400.00 (roundtrip) to take my trained emotional support parrots with me as I have done for nine years.

I was on the phone several times today as I missed a flight. My mistake, I thought it was for tomorrow. The service rep here in Phoenix was so helpful and diligent in finding a flight that would work for me as there was not much to choose from. Very satisfied customer!

Alaska acquired Airbus 320 and 319 planes when it took over Virgin America earlier this year. These are the worst planes I have been on over at least 20 years. The cabins are beat up, non-functional seats (even in first class), low air quality, extreme noise level during the flight, inane styling with "mood lighting" (pink and purple), poor and incompetent service, no Internet, no movies, no TV, scraps of inedible food. I will never take an Alaska flight again that uses Airbus equipment acquired from Virgin America's junk heap.

I should have known from day one Alaska Airlines was going to be hell for me. I took a flight to Canda where they were very unprofessional and rude to passengers. On top of it, they lost my luggage. They gave me a voucher for $300 which did not cover what was lost nor did I want to fly with them. I gave them the benefit of the doubt and I spent an additional $295.54 to fly to Alaska but had to cancel because it's not within dates I can fly. They told me I can reschedule it and sure enough when I tried to rebook it, I was on the phone over an hour and they told me that I had nothing in their system and it was expired, I lost my $300 voucher and $295.54. I suggest staying away from them. Take a look at the BBB reviews. So many complaints and really bad business! They should not exist.

As a lifelong Alaskan, Alaska Airlines disgusts me. Alaska Airlines has stripped all authority from the front line to make decisions that would, in fact, make sense and make loyal (lifelong) customers feel valued. As you have gotten bigger, your service has become very impersonal. You are a corporate machine milking customers for every little $50 fee that you can. It’s really disgusting. How can you explain not waiving a $50 fee so that somebody who is down in Seattle for the day for urgent medical appointments flying on full fare tickets (bought as one-way tickets on the same day) leave two hours earlier to get home to her child - no checked bags - so that you can make your little $50?

I wanted to give Alaska one more chance as I'm blessed to work and travel from Honolulu to Portland every few weeks. After last night never again. I've tried this same flight now three times, only Hawaiian from now on. Why? Old 737-800. All three times late from the gate for mechanical issues. Yesterday it was one hour late leaving. That stressed all the customers who had connections. Stinky old plane, gross!

Gate employees left me as last person to help after boarding everyone else knowing I would not make my only connecting flight of day. Things got worse from there. Had the nerve to ask me "final answer, you're not getting on the plane?" Supervisor Nicole rebooked me to Delta while exhibiting anger at time spent with me. Told me she could only reschedule me to next day, but then kept changing that rule. Said could not refund me. But printed out new ticket for Delta saying she didn't do it correctly and I would have to go to Delta terminal 2 at LAX from Alaska terminal 6 to fix it then left me on my own. Aug 3rd Alaska Air says they will refund my ticket money due to horrid events of day before as I was stranded 3 hours from home and paid $74 for a shuttle to get to closest town to my home which was still an hour away.

I flew "business class" from Seattle to New York on Alaska Airlines. It was a "red eye" yet the seats hardly reclined at all! The service was terrible. My 86 year old diabetic mother sat next to me and asked if there was going to be food. The air steward couldn't have been more dismissive of her. When we arrived there was no wheelchair to help my mom, even though we had pre-arranged. We were so miserable, I don't think I've ever taken a worse flight. My mother said to my husband, "Don't forget to claim my body"! It was true travel torture.

I was held up for 25 minutes for waiting for a wheelchair on my last flight last July 26 (Ontario to Seattle). As a compensation for the wait, the stewardess "TOLD ME & PROMISED" (this was documented on her cellphone) 2000 miles & $250 discount on my next flight for me & my wife (she was also waiting)... This NEVER HAPPENED when I checked my mileage plan... Just want the public NOT TO BELIEVE what Alaska Air personnel says... NO WORD OF HONOR!

One of my friends tell me to have a booking with Alaska Airlines Flights, and I do the same. Trust me. I have a wonderful experience. I was traveling from Alaska to Mexico it was my first travel trip so, I was a little worried but to my surprise, I met with an Amazing experience. All the staff members were very helpful and the foods was my cup of tea. Very delicious and tasty. So I will suggest you all have a booking with Alaska Airlines at least once for a Wonderful experience.

We traveled from Seattle to New Jersey EWR on 07/26/2018 by Alaska 14 flight and having seat # 20D, 20E, & 20F. Upon checking I reported some unpleasant smell coming from the air vent, but the crew member said she don't feel the same. Due to that continuous bad smell for longer time I have acute headache. Other thing were quite good but the above spoiled my comfort. I would like refund for this.

We were compensated 4 times the one way fare at $787.88 per person. The airlines staff did not follow the policy as they did not ask for volunteers to give up seats before denying us boarding. We bought tickets months in advance and did online check in as soon as it opened. As the boarding passes did not have seat assignment we called Alaskan Air twice and both times we were assured not to worry and the seats will be allocated at the airport. We went 2.5 hrs in advance to the Airport and the airport staff said we will be assigned seats at the gate. Our gate was not open, so we went to the Alaskan Air counter next to it and the associate checked our boarding pass and assured us there are plenty of seats and we will be assigned seats at our gate. When an associate came to our gate we were second to join the line. The associate took our passes and said we will be assigned seats in 10 mins.

My children traveled alone and were left to exit the plane on their own. After exiting LAX parking I received a call from a distraught flight attendant demanding I return to sign the form stating she "personally" delivered my children to me. FALSE! Manager Mike came to the phone and said not to worry and to continue my way home. I suspected my signature would be forged. Sure enough, after complaining to the airline about Child endangerment, 6 weeks later I received a reply stating that, indeed, the Child release form was signed by me and I'm a liar. DON'T ALLOW YOUR CHILDREN TO TRAVEL ALONE WITH THEM.

I paid $348.20 for first class ticket from SNA to SFO, and I made this reservation only 2 hours before the flight time but no one informed me that there was a problem with air traffic at SFO so that I need to take shuttle from San Jose airport when I was booking for the ticket and I found out about this only when I went for the check in. Also half of the people on the plane didn't even know about this until the flight attendant mentioned about it just before we took off. When I arrived to San Jose airport, shuttles were not organised, two small vans came first that could only take 6-8 people each. Since there were people who needed to catch the connection flight at SFO, those people left first and I had to wait for more than an hour.

Alaska charges higher rates for more convenient flight times, then changes departure times to incredibly inconvenient itineraries with no explanation and no compensation! They do not have any consideration for the impact this has on their customers and passengers. To make things worse, we called customer service and spoke with a supervisor (Missy from Seattle). The first thing she did was literally profile us as Virgin America customers (we were prior to the merger) indicating that we have unreasonable needs over Alaska customers! Her attitude was horrible and unwilling to resolve the situation. She finally agreed to give us a discount code for our next trip, which is useless because we will never fly Alaska again, but never sent us the email with the discount code! I would be very wary of how Alaska runs their business and treats their customers. Worst thing that could've ever happened to Virgin was the Alaska acquisition.

We have traveled by this airline twice. Both times, we have had bad experiences. The most recent one is regarding their check-in service at SeaTac airport. We arrived there over 2 hrs before check-in. The Alaska Airlines agents were so slow and incompetent (how else to explain the work of all 3 agents at the 3 counters?) The line was moving up nearly 10 minutes per customer, and some more than 30 minutes. We repeatedly asked other AA reps to hurry/help us up as we were running out of time. Nobody helped us in any way. Finally when it was our turn, they declared that we missed the boarding. It WASN'T our fault. According to them we didn't have ETA so we couldn't get on the flight anyway. But had they processed the line in proper/decent time, we'd have had time to apply for ETA which typically takes just a few minutes. But they'd left us no time for anything.

Flight was scheduled for 7:30. It was 10:10 and we were still sitting at the airport. Staff members were extremely rude and non courteous! Worse experience ever. Flight attendants were very apprehensive and shows no emotions at all. Very disappointed!

Last Friday (June 15), the whole family flew from San Francisco to Seattle for a big family reunion via Delta Airlines, and we never had any problems at all with our flight with Delta Airlines. But heading back home on Sunday (June 17) from Seattle to SFO via ALASKA AIR was a horrendous and stressful experience! The whole family, 7 of us, booked and paid for our airfares as far back as February. But when my brother printed out all of our 7 boarding passes on the day of our flight back home to San Francisco last Sunday, only 5 had assigned seat numbers, while my husband's & mine were left blank. At the gate, my husband & I spoke to the ground attendant/ticketing agent at the counter and questioned why our boarding passes' seat numbers were left blank. She asked us to step aside and told us she'll call our names later on.

Worst experience ever in my life to check in & travelling from Seattle to DFW on Alaska Airline. 78 yr old person and people who paid extra money to be members of TSA didn't get the TSA precheck. Had to stand in general line for more than an hour. And after all that, Alaska Airline changed the gate number 3 times within the last 2 hrs. First C gate, then to N11 and then back to D4. Walking so much and changing the floors with luggage and a baby and then getting on train back and forth to go the the assigned gate was also horrible experience! Horrible!!! Horrible experience!!! If possible never travel on Alaska Airline.

First, no one that speaks like a flaming gay man should be ALLOWED to make public announcements in the Anchorage Airport for any airline. It's totally unprofessional and is a big problem.

Very rude staff, not helpful. I know I got there late, but they refused to help me completely, they didn't even try to find another flight for me as I ask them. I went straight to Delta and they were ready to help. I got a ticket from Delta for the exact same time as my flight with Alaska and made it just fine. They did not issue a refund of course, because even though I showed up at the time that I could have made it to the flight they put me as "no show". That was my first and last experience with Alaska Airlines.

Alaska Air is the major airline servicing Alaska. Other airlines only have a few flights a day. So Alaska Air is always full, always crowded. As an Alaska resident, I have a few perks. One free bag (within Alaska). The flights are generally on time (within 10 minutes), but connecting to another Airline in Seattle, usually the first destination outside should never be planned too close. The Alaska Air Board room is very comfortable (in Anchorage) and a one day pass is included with a first class ticket.

I use Alaska Airlines 2-3 times a year, and have really enjoyed flying with them. Their prices are reasonable, and the booking process on their website is very easy. They do offer an awards program, and you can boost your rewards miles if you get their credit card. The flights themselves have been pleasant - easy boarding process, and the planes have been clean. They frequently offer a free checked bag when flights are full, which I appreciate. Since they have merged with Virgin Air, they also offer much wider service, which is nice.

I booked this trip with my Expedia account in December 2017 to celebrate my birthday with my cousin in Costa Rica. MapQuest said it was 85 minutes from my house to LAX. My flight was at 8:35. Left my home at 5:00 AM. 10 miles before LAX the 105 stopped, then once near LAX traffic was backed up due to road construction, once at LAX it took 20 minutes alone to get around to terminal 6 where Alaska is located, walked in and met the kiosk (no humans in sight) and went to print my tag for the bag I had already paid for when I had checked in the day before.

I flew from Bellingham to Maui in seat 6D, immediately behind first, where they have a sort of half-bulkhead separating the cabins. I stood up to let another passenger by, and cut my head on the metal edges of that unsafe thing. I wrote their CEO and CCO about it, you know what I got back? "I was very sorry to hear what happened to you on your flight to Maui. I certainly hope that the wound on your head has healed completely."

Charged $84 in advance for 2 premium seats from San Diego to Portland. However, the aircraft used did not have premium seats/service. Aircraft crew unaware that passengers had purchased premium seats/service. Contacted Alaska about refund and they replied they would respond within thirty days to the overcharge rather than providing immediate refund. Tickets and upgrade was purchased directly from Alaska Airlines and they control the aircraft. An immediate refund should have been provided - I am not a bank for Alaska Airlines. This is the third time in last year that Alaska has sold me premium tickets for flights that did not have premium seats/service.

Basically Alaska Airlines screwed up our entire itinerary that we worked VERY hard to get it were we wanted it. If I had a choice I would tell Alaska Airlines to cancel this flight and shove their airline where the sun does not shine. Massive layovers, late flights and getting in at 1:06 am. This is all ridiculous. Why bother with the time to make arrangements if they are just going to disregard them and make this as miserable as they can. I know Expedia has nothing to do with Alaska Airlines schedules. But I hope that you publish this somewhere that the entire passenger business can see this and be aware what a crappy airline they are.

Do not fly with this airline! After 30 years of international travel, this is the first time we have had items stolen from our checked baggage. They stole a very important piece of jewellery which I will never get back - they are dishonest! Yes, in hindsight, I should have had it in carry on, but it was my property and not for the baggage handlers to have free access to steal. I have photos of it before we left Cabo San Lucas and a very messy suitcase upon arrival in LA. DO NOT FLY WITH ALASKA AIRLINES!!!

Everyone is really nice and the pilots stand by the door when you enter & exit. They also come on during the flight and tell you about things we can see outside of the plane. One even gave us a choice about when we wanted to leave which got us home 30 minutes early.

I booked the plane tickets from SFO to Cabo San Lucas 6 months before my travel date. 2 days before boarding, when I looked at my tickets online, did I finally realized that Alaska had overbooked and bumped me off the flight. Instead, they added a stop to Seattle for me. Adding not only 4 hours to the total travel time, but I had to arrive at the airport 3 AM. I called and complained. Not only did I receive no explanation or apologies, they offer absolutely no compensation. I then raised my concern on their Facebook, but my comments were marked as spam by Alaska. VERY HORRIBLE PUBLIC RELATION MANAGEMENT. I heard they had good seats and good service, but none of that matters if they do not fly you on the flight you booked.

Just FYI, for people looking at using an Alaska Visa for flight benefits. I will try and Keep it short. First, it is not beneficial. Prices can be found for less on other flight search engine sites with much better flight times. Too many restrictions for use of miles. For instance, some overseas travel with Alaska and partner airlines, not doable. But if you search other engines for travel, Alaska comes up in the Northwest as a 1st leg Flight. If you have credit from a previous bump, well, that can't be used but only with domestic flights. So, for me. I'm done. I will use my credit and miles and then bye, bye Alaska. Not to mention, as other have, their seats are horribly uncomfortable and billing (to) and (from) legs independently is expensive.

I don't know where to begin with this airline. I live in Alaska and unfortunately I'm forced to use this subpar company frequently. Its rates are significantly higher than anyone else and their seating is so uncomfortable I have to bring a pad to make it through a three hour flight. Not to mention their so called companion deal "discount". What a joke, do the research yourself and watch the price come out exactly the same if you buy two tickets or use the so called discount. Not to mention I can use Travelocity and get the same tickets on Alaska Airlines for $300 cheaper. Absolutely unbelievable! If you can avoid flying this airline I would at all cost.

My daughter and granddaughter had a scheduled flight on 12/25/17 from Portland to John Wayne Airport. When they went through security and were called by Alaska Airlines to board, they were told the entire flight had been cancelled. They and the rest of the customers were told it as due to the weather. However, all the other flights were taking off. Only their flight was cancelled. Children who were to spend the holidays at Disneyland and their parents were obviously upset. Alaskan Airlines lied to these customers when in fact the reason was because there was no one to de-ice the plane. I have never been not been with my daughter and granddaughter on Christmas. Shame on you Alaska Airlines... especially when you lied to your own customers.

Booking on Alaska recently. I was not aware of the $125 cancellation fees. We had a major change in our trips and had to cancel. Our original tickets were $114 thus leaving them worthless. Had I know about this I would have not flown Alaska Airlines. I have flown millions of miles although on another airline, so I am not an infrequent flier. I will never fly with them again and use Southwest Airlines without change fees. I have not kept up with Alaska but many years ago they were a good airline, not sure what happened.

I purchased my flight tickets online through the Alaska Airlines website. A few weeks later I responded to an ad to reserve a rental car through their website. They don't tell you that they will draw the insurance amount from your account, and when you go to pick up the car you will have to pay again for the insurance as well as an $800.00 debit card hold for the car rental. After waiting on hold for over 15 minutes I tried to explain this to the "customer service" person who disingenuously "apologized" repeatedly and told me that in five to seven days my insurance amount would be credited back to my account.

I have flown Alaska Airlines several times in my life and usually it's not a problem however this time is very different. I had made a trip to Bali but unfortunately they're having a natural disaster which is no one's fault and I completely understand that, however when they told us our flight was canceled when we were on the plane to Seattle from Portland we tried to get some answers on where our bags were, how we could get home and what we should do. And I kid you not the lady at the kiosk in the Seattle Airport told me, "you're out of luck. It's not our problem" and then she kept talking in circles and snapped at my friend when we try to explain that we are not trying to get to Bali now, we just want to get our bags.

This is my first (and last) time I will book with Virgin Air/Alaska Air. I came from Honolulu on a late night flight. The flight crew, special attention to the lead Flight Attendant was beyond rude with a power trip indifference. I will not use this Airlines again. I'd rather give my money and take a Camel.