Alaska Airlines Reviews

I've had them be very liberal in genuine cancellation requests and waiving cancellation fees; I love their free checked bag with the Alaska Airlines mileage card and most of all, I love that their airlines are comfortable, with enough leg-space in economy and it doesn't feel like we are packed like sardines (read Spirit Air). What's more, Alaska Air always arrives on time or earlier!!!

Overall, we enjoy flying Alaska Airlines. The only difficulties that we've experienced have been as a result of winter weather in Canada. It is the only airline we fly domestically. Their rewards program is outstanding.

I love to fly with an airline that has employees who appear to love their jobs, who are polite, and who make flying enjoyable. They are often a bit expensive, but I am careful about when I fly, to keep costs down.

I purchased a "super-saver" ticket to Hawaii 10 days before the flight. The system denies the option of choosing an available seat in Economy class UNLESS I pay more!!! Shameful tactic!!! Now even though there were plenty of available seats I have to arrive earlier, make a line and wait for an agent to assign me a seat. I'm a frequent traveler with no bags to check in. Time to choose other! The guy who thought this tactic was a good idea is missing the boat at the time. There are now more and more Airlines to choose from. Next!

Alaska offers a great mileage program and free texting and messaging during the flight. The staff are friendly, and they promise to have your bag within 20 minutes of arrival or they give you your checked bag fee back.

Alaska has very good customer service and has good legroom in economy. I have ordered lunch and it was much better than I expected. I have never been disappointed getting seats using the miles program.

Alaska Airlines have some of the friendliest flight attendants around. They strive to give the best possible customer service of any airline. The food is much better than all other domestic airlines in my opinion. Very rarely do I ever run into a delayed flight.

I can take my golf clubs at no cost to me, and out of BWI to California. I can leave early out of BWI and arrive in California midday. Also if I want to upgrade my flight I can usually do that. I haven't had to pay extra for luggage. Just wish they covered more area.

Alaska Airlines has some of the best customer service in the airline industry. I have never had lost luggage, rude service, or flight delays for any other reason than weather. If I have a choice in which airline I will fly on even if they are not the cheapest, it is always hands down Alaska Airlines.

I purchased an Alaska Flight through Expedia. I did not read all the fine print on a saver fare. I have never canceled a flight before. I was called in for an emergency job, and could not fly the day booked, 24 days in advance. I called them and said I would need to leave the next day, and would purchase a one-way ticket happily. I was wondering if they could help me purchase a one-way ticket. The lady bluntly said "if you miss your first flight, whether you are late, delayed, or have a personal emergency, you will get nothing back no matter what. We can't help you. Would you like to cancel your flight now so we can resell it?" What this means is if you miss your first flight, they also cancel and resell your second flight back, and you can't stop them from doing that. This was absolutely not clear when purchasing.

I purchased saver tickets for a guest speaker we had coming up to Alaska. After purchasing the tickets the speaker had to cancel. We got another speaker from the same area leaving from the same airport and all I wanted to do was change the name on the ticket. I was even prepared to pay for the name change. I was told I could not change the name or make any changes at all, so Alaska Airlines gets to rob me of $558.00. I am utterly disgusted with the way they have set this up and they are relying on people to have to make changes so they can steal their money. Alaska Airlines you should be ashamed of yourselves and you are not worthy to carry the good name of Alaska. I will take this complaint to the highest authority.

I was put through hell by Alaska Airlines. They kicked me off of a flight because I asked the flight attendant if I could use the bathroom before takeoff because I had a slightly upset stomach... She told me that I would have to get on another flight because I was too sick. I was not too sick at all. They had no medical professional to evaluate me and were unable to get me a flight back the same day or to the same airport. I was forced to buy another flight with a different airline and they refused to reimburse me for it... It cost me a fortune to get home, I was stuck in Seattle airport all day. Didn't get back until the next morning and missed work... They also wouldn't deliver my bags to me after sending them to the wrong airport. The staff was rude and could've cared less about how I was being treated. Do not ever use this airline! Beth was by far the worst of them all. BEWARE!!

DO NOT fly Alaska! They do not care about their customers or their customer's families at all. Please don't say we didn't warn you. They stranded my husband in California due to a weather embargo for traveling animals. I got a baby mini pig for Christmas and my mother-in-law traveled with her to deliver her to me the first week in December 2018 and they let her travel in a pet carrier under the seat in the cabin. She was a cute little 1 lb pig. After getting her home my husband realized how much this baby pig enriched his mental well-being. He decided he would get a mini pig for himself as an ESA.

I flew into SeaTac on Alaskan flight 2588. It was delayed and I might miss my connecting flight. I saw a ramp that said gates C that went up and a hallway that had a door that said Kalispell and the door was open and a member of the ground crew was there. I asked him if this was the flight to Kalispell and he said yes. I said, "How do I check in?" And he said they could do it onboard because I had a boarding pass. The steward and stewardess welcomed me aboard. I was shown to my seat and the steward said he would call and get me checked in.

They take no responsibility for the decision made and put on the customer. Cost me roughly 500 dollars in extra fees not once but twice. Fool me once shame on you. Fool me twice shame on me. They well not get me a 3rd time. Do yourself a favor and fly with another airline.

I paid for an upgrade for first class coming back from Baltimore, MD. Nowhere during the booking process does it state that we have to call within 24 hours to claim. I called five days ahead of the flight and the customer service agent (Jasmine **) tells me that they will not refund the difference. Furthermore, she was very rude, stated that "this happens all the time" regarding my situation, and laughs at me. When I ask her what is so funny she tells me that she is not being rude by doing that. Alaska in the beginning was good, but their service is starting to turn into their large carrier counterparts. Jasmine....karma is a you know what!

I have had nothing but good experiences with Alaska, which I use several times a year for business and recreational travel. They are always helpful. But this time they really exceeded expectations. I had a nightmare of a time with Travelocity when I changed a flight time (which I paid for). They made so many mistakes in my reissued ticket I was in despair. (Two examples, changed the status from economy to saver, changed the return flight despite my requesting it remain the same.) Every time I called I was on hold for an average of 3 hours. This went on for a week. Many promises that turned out to be lies. Finally I called Alaska Airlines. An agent answered right away and I explained. Even though they had no obligation to fix anything since Travelocity had issued the ticket, they still fixed the whole mess, no additional charge. I will book directly with them next time. I could have saved $125 by doing so.

We boarded Alaska Air in Spokane, Washington on Monday Feb 4 at 12:55 Pm. Arrived in Reno February 5 and were able to leave the airport at 7 pm. This would have been a 12 hour drive. Our skis took another day. We dealt with numerous Alaskan Agents in Spokane, Seattle, Portland and Reno. Most were not in the slightest concerned that people were waiting for hours or days. Two were apologetic but defeated and exhausted, one was competent. The vast majority were slow and totally unconcerned about the chaos engulfing their Headquarters and other airports of the carrier. Stay away from this airline, cancellations can come at any time with no reasons given. Late departures seem to be the norm. No one cares about passengers.

2/6/19 flight from Minnesota, weather horrible but no problems leaving. Flight 39 tells passengers we are early 835am getting to Seattle to catch connecting flights. Plane sat on tarmac 25 minutes before taxing in at gates. Had to from gate N to gate C which the trans will not take you to. I have a heart problem with breathing trouble yet I still ran to try and get to plane that was still at gate. And I was told they would call to inform them about people being late. They would not let us on plane even though it was Alaska Airlines' fault. We paid good money for very poor service.

We had tickets to Hawaii for January of 2018. I came down with a very serious flu and we had to cancel our flight. Alaska said they would save our tickets for us and we could use them within the year. We thought "How nice! We didn't lose the two $500.00 tickets to Hawaii and we can use them later." although we thought $500.00 to Maui from Los Angeles was a bit stiff. When we called later to use the tickets for the following November, we were told the fare was now $800.00 so we had to add another $300.00!

@ 11 am 01/17/2019 @ Customer Service Alaska desk @ Seattle airport. There was a schedule change to my flight and I was notified of it. I walked up to the customer service desk, ask if I could be moved to an earlier flight. The staff was rude in explaining that the schedule change was not the airline's fault and said that it would cost me $50 to change the flight. Her attitude and tone of voice was disrespectful and degrading when that was not necessary. I would never fly Alaska again.

My Emotional Support dogs and I were put off of our flight home this evening because I warned the flight attendant that my dog would cry once I zipped the carrier. MY DOG WAS NOT MAKING ANY NOISE. Neither of my dogs made a peep during the whole fiasco. The flight attendant LIED and called the supervisor to come "tell me the rules". I have 100% legal documentation for both dogs, which was provided to Alaska Airlines when we flew out to Seattle, when they let BOTH of my dogs fly as Emotional Support Animals.

Alaskan airlines, worst ever. In a small regional airport Alaskan Airlines require you to check in 2hrs prior to departure, at an airport that has one coffee shop and one convenience nook. I arrived 1hr prior and check in was closed (keep in mind the context of getting through security in 3mins) and one terminal 100 mtrs long. No staff to help. No advance notice to arrive 2hrs prior, no phone number that answered. Nothing. They have one staff member in Kelowna that does everything causing them to set unreasonable restrictions on check in. They registered me as a ‘no-show’ despite getting to check in 1hr prior to departure. Careful. They are part of the Qantas routes in Canada. AVOID at all costs.

I took a flight for Christmas and would have had an okay experience had it not been for our flight attendant Diana. I just needed water for my son and asked the stewardess not once or twice, but three times. This woman kept getting distracted chatting away with her coworkers and when I stopped her for the third time because it was taking longer than it should have she gave me an angry attitude saying she was already going to bring it. I should not have even had to ask a third time for water much less be given attitude. It ruined the entire experience as I felt like I was treated disrespectfully. People like their stewardess Diana shouldn't even have jobs where they have to work with customers.

After arriving one hour ahead of time for a flight from LAX to PDX (Portland, OR) gate attendants refused to allow me board the plane for no good reason and as such tried to EXTORT another $277.00 flight change fee. I had two choice words for them. ** off. There were four others not allowed without explanation or accommodation for a later flight, just a piece of paper that had a number to call.

What used to be a good customer service company is now transitioning to match the rest of the airline industry. Why have customer service when people are force to fly you anyway? I got to my gate 10 minutes before the posted time, but they had already closed the doors. The plane was sitting at the gate, they wouldn't help me get on the plane to get home. Even after the gate agent wrote another ticket, the plane was STILL sitting at the gate. I had to walk away from the gate while watching the plane sit there, knowing there is absolutely no good reason why I'm not on that plane right now. I guess it must have to do with the Virgin merger/takeover/buyout whatever. The planes are in strange and terrible shape. The planes they bought from Virgin look and feel like they were bought from a garage sale. I would rather fly United at this point.

I have had the Alaska Air signature Credit card issued through Bank of America for 18 months. I have a credit score of 805, I don't carry a balance on my card but B of A has blocked my usage 6 times in 8 months with no clear reason why. They just say, "we are sorry but that's our policy, anything can happen so we just deny purchases randomly" but for me it has become a targeting of my account for NO good reason. The card is not worth having because they won't let you use it and build miles!!!

On November 11, 2018 we were flying from San Diego to St. Louis. We were a little late getting to the gate, so they wouldn't let us on. Did not give us any help on finding a new flight home. They gave us a phone number to call, but we got voicemail saying they would call back. They never did. We ended up finding another flight home with another airline. We arrived in STL at 1:00 am. At this time, there was nobody at the Alaska desk and our luggage was locked up. We drove 2.5 hours to get home. The next morning I called Alaska four times. They never answered and they never called me back. I ended up driving back to STL. Once again, nobody was at the Alaska desk. I ended up finding an airport employee who was able to figure out how to get me my bags. Now, two days later, they still have not called me back!

Reckless negligent behavior by Cathleen (1337 FLL - LAX) 10/26 - This was the most terrible flight experience ever in my whole life because of the flight attendant named Cathleen. She is rude, unprofessional, unreasonable, ill-mannered person. Her attitude doesn't belong to any job with customer service involved. It started with me not feeling well at the takeoff, so I had to first use my "little red bag" for that purpose & then two more bags of people traveling next to me.

Myself and a diabetic relative leave from Honolulu to Seattle on Alaska Airlines flight 818 10/20/2018. Our 6 hour flight is held for 25 minutes waiting for food and technical devices for our flight. Neither of which came and not one snack or apology were offered. This flight delay made us late catching our Alaska Airline connection 792. We were told “not to worry, there were over 15 passengers for the same connecting flight, it's very foggy and would be delayed for us.” We watched the doors close to our connecting flight.

They don’t automatically assign your seats next to each other like every other airline I’ve flown with. No big deal at first. I was able to select seats next to each other anyways. I mean who doesn’t want to sit next to each other on their way to their honeymoon. After our nearly 10 hour trip to Seattle (we arrived via American Airlines), we arrive to only find out that our seats have been switched! We are no longer sitting together on the last leg of our long and late journey.

I came from ALASKA to Kansas then went back to Alaska. They said his crate was too small for him. My first trip to Kansas from ALASKA no problem with his crate. On the way home they said he was too big for it and had to pay 200.00 for a new one. What did I make it through the first time with no trouble! Not happy at all.

I booked a first class flight from Seattle to Austin. As I scan my ticket to board they pull me and tell me they have a broken seat in FC (not my seat) but they gave my seat to that person and put me in the back of the plane!!! The woman was rude, unapologetic and said she would only give me the difference in flight. In my opinion. The woman that’s seat was broke should have had to move not me who paid for a working seat!!

On a flight from Oakland to Kona, about 2 hours into the flight, I needed a cup of ice for a can of Seven-Up I wanted to drink. 20 minutes, 3 times 2 different flight attendants tell me to wait for the cart. Um... each time they came up they could have brought it with them. Finally, my wife passes the galley and ask again and they give it to her, but they also called me disgruntled. WTF did I do? I wasn't rude or loud. I just wanted a cup of ice. Upon reporting this to their customer service I didn't expect much from them. They sided with whatever the FA's said. No apologies, instead emailed me a discount coupon. Cannot make this stuff up, truly unbelievable.

4 days ago I called to purchase ticket, which could only be done via phone. During the process at some point the Alaska Airlines agent booked two other flights costing me OVER $2,600 using my credit card. They also sent me their customer's personal & flight information to me via email! The day the mistake happened (Tuesday) I was told my refund would be made within 3 days. I called Alaska Airlines today (day 4) and I'm getting the runaround with different numbers to call at a certain time. This is extremely unacceptable that I had to pay somebody else's flight, and even more not having my refund yet. It is not $100 mistake.

I booked a flight to Puerto Vallarta Mexico in September for travel in December through Alaska Airlines and bought their partners Allianz Travel to cover the trip. I had booked accommodations separately through VRBO. I found out that my accommodations were not going to be available for my trip in December and prices on other locations had jumped out of my price range. I went online to cancel my Alaska Airlines reservations in October and was told I would have to pay a $ 125.00 per ticket change fee to get the airfare credited to my Alaska Airlines wallet.

I am writing to express a disgraceful, unprofessional, and sickening experience we have had with Alaska Airlines. Almost 2 hours into the flight, having pressed the light for the stewardess to request water for our kids, no one came. We looked around and did not see either of the stewardess. I went back to the plane to look for them, I saw no one there, so I waited 20 minutes, still no one came, 2 of my kids were crying for a drink of water.

I feel obligated to inform you of the HORRIBLE experience I have had with Alaska Airlines/Horizon Airlines. My mom was a Flight Attendant for over 30 years. I have always had great traveling experiences, beginning with when I was an infant. I have never in my life been treated so badly by anyone and have still not gotten over it! Not only were the flight attendants rude and kept a constant frown but they had the nerve to blame me rather than apologizing for any of their actions. Not only did my injured friend have to wait 45 minutes to get back to his seat, because they were serving beverages and wouldn't let him go around but, I had asked for a water to take my medication and it took almost two hours.

This weekend I traveled from Anchorage to Detroit. Due to space issue I checked my very large service dog in baggage. Thank goodness as we had requested a bulkhead to accommodate his size but was put at the back of the plane. Checking in was a nightmare that had us at check in for 45 min. With all that time and him being noted as being a service dog I figured he would be well cared for. I had a 4 hour layover in Seattle and was told I could get him out and toilet him. Well my flight was delayed and it took me an hour to find out that due to time he was going directly to my next flight.

The flight was delay for 2 hours from San Francisco to Dallas then when I got to my seat the flight attendant was very racist. Every time she walks close to me and gives me bad comments. I was so tired. Was watching movies and she just comes and said something bad and walks away and in the end one of those 2 woman comes and tells me, "Straight up the seat in front of you. This is your job." I asked you, "This is my job??" I haven't heard this in my life.

Two days ago, Alaska Airlines made a significant change to their policy involving travel with emotional support animals. Now only untrained dogs and cats are permitted (you know I will complain again if I end up sitting in close proximity to a cat!). I am an 80% service-disabled veteran and I have given LOTS of business to Alaska Airlines because I live in Anchorage and travel to Portland for VA medical care there. The Anchorage VA Clinic is worthless! But now, if I were to continue to fly to Portland for medical care, I will end up paying $400.00 (roundtrip) to take my trained emotional support parrots with me as I have done for nine years.

I was on the phone several times today as I missed a flight. My mistake, I thought it was for tomorrow. The service rep here in Phoenix was so helpful and diligent in finding a flight that would work for me as there was not much to choose from. Very satisfied customer!

Alaska acquired Airbus 320 and 319 planes when it took over Virgin America earlier this year. These are the worst planes I have been on over at least 20 years. The cabins are beat up, non-functional seats (even in first class), low air quality, extreme noise level during the flight, inane styling with "mood lighting" (pink and purple), poor and incompetent service, no Internet, no movies, no TV, scraps of inedible food. I will never take an Alaska flight again that uses Airbus equipment acquired from Virgin America's junk heap.

I should have known from day one Alaska Airlines was going to be hell for me. I took a flight to Canda where they were very unprofessional and rude to passengers. On top of it, they lost my luggage. They gave me a voucher for $300 which did not cover what was lost nor did I want to fly with them. I gave them the benefit of the doubt and I spent an additional $295.54 to fly to Alaska but had to cancel because it's not within dates I can fly. They told me I can reschedule it and sure enough when I tried to rebook it, I was on the phone over an hour and they told me that I had nothing in their system and it was expired, I lost my $300 voucher and $295.54. I suggest staying away from them. Take a look at the BBB reviews. So many complaints and really bad business! They should not exist.

As a lifelong Alaskan, Alaska Airlines disgusts me. Alaska Airlines has stripped all authority from the front line to make decisions that would, in fact, make sense and make loyal (lifelong) customers feel valued. As you have gotten bigger, your service has become very impersonal. You are a corporate machine milking customers for every little $50 fee that you can. It’s really disgusting. How can you explain not waiving a $50 fee so that somebody who is down in Seattle for the day for urgent medical appointments flying on full fare tickets (bought as one-way tickets on the same day) leave two hours earlier to get home to her child - no checked bags - so that you can make your little $50?

I wanted to give Alaska one more chance as I'm blessed to work and travel from Honolulu to Portland every few weeks. After last night never again. I've tried this same flight now three times, only Hawaiian from now on. Why? Old 737-800. All three times late from the gate for mechanical issues. Yesterday it was one hour late leaving. That stressed all the customers who had connections. Stinky old plane, gross!

Gate employees left me as last person to help after boarding everyone else knowing I would not make my only connecting flight of day. Things got worse from there. Had the nerve to ask me "final answer, you're not getting on the plane?" Supervisor Nicole rebooked me to Delta while exhibiting anger at time spent with me. Told me she could only reschedule me to next day, but then kept changing that rule. Said could not refund me. But printed out new ticket for Delta saying she didn't do it correctly and I would have to go to Delta terminal 2 at LAX from Alaska terminal 6 to fix it then left me on my own. Aug 3rd Alaska Air says they will refund my ticket money due to horrid events of day before as I was stranded 3 hours from home and paid $74 for a shuttle to get to closest town to my home which was still an hour away.

I flew "business class" from Seattle to New York on Alaska Airlines. It was a "red eye" yet the seats hardly reclined at all! The service was terrible. My 86 year old diabetic mother sat next to me and asked if there was going to be food. The air steward couldn't have been more dismissive of her. When we arrived there was no wheelchair to help my mom, even though we had pre-arranged. We were so miserable, I don't think I've ever taken a worse flight. My mother said to my husband, "Don't forget to claim my body"! It was true travel torture.

I was held up for 25 minutes for waiting for a wheelchair on my last flight last July 26 (Ontario to Seattle). As a compensation for the wait, the stewardess "TOLD ME & PROMISED" (this was documented on her cellphone) 2000 miles & $250 discount on my next flight for me & my wife (she was also waiting)... This NEVER HAPPENED when I checked my mileage plan... Just want the public NOT TO BELIEVE what Alaska Air personnel says... NO WORD OF HONOR!

One of my friends tell me to have a booking with Alaska Airlines Flights, and I do the same. Trust me. I have a wonderful experience. I was traveling from Alaska to Mexico it was my first travel trip so, I was a little worried but to my surprise, I met with an Amazing experience. All the staff members were very helpful and the foods was my cup of tea. Very delicious and tasty. So I will suggest you all have a booking with Alaska Airlines at least once for a Wonderful experience.

We traveled from Seattle to New Jersey EWR on 07/26/2018 by Alaska 14 flight and having seat # 20D, 20E, & 20F. Upon checking I reported some unpleasant smell coming from the air vent, but the crew member said she don't feel the same. Due to that continuous bad smell for longer time I have acute headache. Other thing were quite good but the above spoiled my comfort. I would like refund for this.

We were compensated 4 times the one way fare at $787.88 per person. The airlines staff did not follow the policy as they did not ask for volunteers to give up seats before denying us boarding. We bought tickets months in advance and did online check in as soon as it opened. As the boarding passes did not have seat assignment we called Alaskan Air twice and both times we were assured not to worry and the seats will be allocated at the airport. We went 2.5 hrs in advance to the Airport and the airport staff said we will be assigned seats at the gate. Our gate was not open, so we went to the Alaskan Air counter next to it and the associate checked our boarding pass and assured us there are plenty of seats and we will be assigned seats at our gate. When an associate came to our gate we were second to join the line. The associate took our passes and said we will be assigned seats in 10 mins.

My children traveled alone and were left to exit the plane on their own. After exiting LAX parking I received a call from a distraught flight attendant demanding I return to sign the form stating she "personally" delivered my children to me. FALSE! Manager Mike came to the phone and said not to worry and to continue my way home. I suspected my signature would be forged. Sure enough, after complaining to the airline about Child endangerment, 6 weeks later I received a reply stating that, indeed, the Child release form was signed by me and I'm a liar. DON'T ALLOW YOUR CHILDREN TO TRAVEL ALONE WITH THEM.

I paid $348.20 for first class ticket from SNA to SFO, and I made this reservation only 2 hours before the flight time but no one informed me that there was a problem with air traffic at SFO so that I need to take shuttle from San Jose airport when I was booking for the ticket and I found out about this only when I went for the check in. Also half of the people on the plane didn't even know about this until the flight attendant mentioned about it just before we took off. When I arrived to San Jose airport, shuttles were not organised, two small vans came first that could only take 6-8 people each. Since there were people who needed to catch the connection flight at SFO, those people left first and I had to wait for more than an hour.

Alaska charges higher rates for more convenient flight times, then changes departure times to incredibly inconvenient itineraries with no explanation and no compensation! They do not have any consideration for the impact this has on their customers and passengers. To make things worse, we called customer service and spoke with a supervisor (Missy from Seattle). The first thing she did was literally profile us as Virgin America customers (we were prior to the merger) indicating that we have unreasonable needs over Alaska customers! Her attitude was horrible and unwilling to resolve the situation. She finally agreed to give us a discount code for our next trip, which is useless because we will never fly Alaska again, but never sent us the email with the discount code! I would be very wary of how Alaska runs their business and treats their customers. Worst thing that could've ever happened to Virgin was the Alaska acquisition.

We have traveled by this airline twice. Both times, we have had bad experiences. The most recent one is regarding their check-in service at SeaTac airport. We arrived there over 2 hrs before check-in. The Alaska Airlines agents were so slow and incompetent (how else to explain the work of all 3 agents at the 3 counters?) The line was moving up nearly 10 minutes per customer, and some more than 30 minutes. We repeatedly asked other AA reps to hurry/help us up as we were running out of time. Nobody helped us in any way. Finally when it was our turn, they declared that we missed the boarding. It WASN'T our fault. According to them we didn't have ETA so we couldn't get on the flight anyway. But had they processed the line in proper/decent time, we'd have had time to apply for ETA which typically takes just a few minutes. But they'd left us no time for anything.

Flight was scheduled for 7:30. It was 10:10 and we were still sitting at the airport. Staff members were extremely rude and non courteous! Worse experience ever. Flight attendants were very apprehensive and shows no emotions at all. Very disappointed!

Last Friday (June 15), the whole family flew from San Francisco to Seattle for a big family reunion via Delta Airlines, and we never had any problems at all with our flight with Delta Airlines. But heading back home on Sunday (June 17) from Seattle to SFO via ALASKA AIR was a horrendous and stressful experience! The whole family, 7 of us, booked and paid for our airfares as far back as February. But when my brother printed out all of our 7 boarding passes on the day of our flight back home to San Francisco last Sunday, only 5 had assigned seat numbers, while my husband's & mine were left blank. At the gate, my husband & I spoke to the ground attendant/ticketing agent at the counter and questioned why our boarding passes' seat numbers were left blank. She asked us to step aside and told us she'll call our names later on.

Worst experience ever in my life to check in & travelling from Seattle to DFW on Alaska Airline. 78 yr old person and people who paid extra money to be members of TSA didn't get the TSA precheck. Had to stand in general line for more than an hour. And after all that, Alaska Airline changed the gate number 3 times within the last 2 hrs. First C gate, then to N11 and then back to D4. Walking so much and changing the floors with luggage and a baby and then getting on train back and forth to go the the assigned gate was also horrible experience! Horrible!!! Horrible experience!!! If possible never travel on Alaska Airline.

First, no one that speaks like a flaming gay man should be ALLOWED to make public announcements in the Anchorage Airport for any airline. It's totally unprofessional and is a big problem.

Very rude staff, not helpful. I know I got there late, but they refused to help me completely, they didn't even try to find another flight for me as I ask them. I went straight to Delta and they were ready to help. I got a ticket from Delta for the exact same time as my flight with Alaska and made it just fine. They did not issue a refund of course, because even though I showed up at the time that I could have made it to the flight they put me as "no show". That was my first and last experience with Alaska Airlines.

Alaska Air is the major airline servicing Alaska. Other airlines only have a few flights a day. So Alaska Air is always full, always crowded. As an Alaska resident, I have a few perks. One free bag (within Alaska). The flights are generally on time (within 10 minutes), but connecting to another Airline in Seattle, usually the first destination outside should never be planned too close. The Alaska Air Board room is very comfortable (in Anchorage) and a one day pass is included with a first class ticket.

I use Alaska Airlines 2-3 times a year, and have really enjoyed flying with them. Their prices are reasonable, and the booking process on their website is very easy. They do offer an awards program, and you can boost your rewards miles if you get their credit card. The flights themselves have been pleasant - easy boarding process, and the planes have been clean. They frequently offer a free checked bag when flights are full, which I appreciate. Since they have merged with Virgin Air, they also offer much wider service, which is nice.

I booked this trip with my Expedia account in December 2017 to celebrate my birthday with my cousin in Costa Rica. MapQuest said it was 85 minutes from my house to LAX. My flight was at 8:35. Left my home at 5:00 AM. 10 miles before LAX the 105 stopped, then once near LAX traffic was backed up due to road construction, once at LAX it took 20 minutes alone to get around to terminal 6 where Alaska is located, walked in and met the kiosk (no humans in sight) and went to print my tag for the bag I had already paid for when I had checked in the day before.

I flew from Bellingham to Maui in seat 6D, immediately behind first, where they have a sort of half-bulkhead separating the cabins. I stood up to let another passenger by, and cut my head on the metal edges of that unsafe thing. I wrote their CEO and CCO about it, you know what I got back? "I was very sorry to hear what happened to you on your flight to Maui. I certainly hope that the wound on your head has healed completely."

Charged $84 in advance for 2 premium seats from San Diego to Portland. However, the aircraft used did not have premium seats/service. Aircraft crew unaware that passengers had purchased premium seats/service. Contacted Alaska about refund and they replied they would respond within thirty days to the overcharge rather than providing immediate refund. Tickets and upgrade was purchased directly from Alaska Airlines and they control the aircraft. An immediate refund should have been provided - I am not a bank for Alaska Airlines. This is the third time in last year that Alaska has sold me premium tickets for flights that did not have premium seats/service.

Basically Alaska Airlines screwed up our entire itinerary that we worked VERY hard to get it were we wanted it. If I had a choice I would tell Alaska Airlines to cancel this flight and shove their airline where the sun does not shine. Massive layovers, late flights and getting in at 1:06 am. This is all ridiculous. Why bother with the time to make arrangements if they are just going to disregard them and make this as miserable as they can. I know Expedia has nothing to do with Alaska Airlines schedules. But I hope that you publish this somewhere that the entire passenger business can see this and be aware what a crappy airline they are.

Do not fly with this airline! After 30 years of international travel, this is the first time we have had items stolen from our checked baggage. They stole a very important piece of jewellery which I will never get back - they are dishonest! Yes, in hindsight, I should have had it in carry on, but it was my property and not for the baggage handlers to have free access to steal. I have photos of it before we left Cabo San Lucas and a very messy suitcase upon arrival in LA. DO NOT FLY WITH ALASKA AIRLINES!!!

Everyone is really nice and the pilots stand by the door when you enter & exit. They also come on during the flight and tell you about things we can see outside of the plane. One even gave us a choice about when we wanted to leave which got us home 30 minutes early.

I booked the plane tickets from SFO to Cabo San Lucas 6 months before my travel date. 2 days before boarding, when I looked at my tickets online, did I finally realized that Alaska had overbooked and bumped me off the flight. Instead, they added a stop to Seattle for me. Adding not only 4 hours to the total travel time, but I had to arrive at the airport 3 AM. I called and complained. Not only did I receive no explanation or apologies, they offer absolutely no compensation. I then raised my concern on their Facebook, but my comments were marked as spam by Alaska. VERY HORRIBLE PUBLIC RELATION MANAGEMENT. I heard they had good seats and good service, but none of that matters if they do not fly you on the flight you booked.

Just FYI, for people looking at using an Alaska Visa for flight benefits. I will try and Keep it short. First, it is not beneficial. Prices can be found for less on other flight search engine sites with much better flight times. Too many restrictions for use of miles. For instance, some overseas travel with Alaska and partner airlines, not doable. But if you search other engines for travel, Alaska comes up in the Northwest as a 1st leg Flight. If you have credit from a previous bump, well, that can't be used but only with domestic flights. So, for me. I'm done. I will use my credit and miles and then bye, bye Alaska. Not to mention, as other have, their seats are horribly uncomfortable and billing (to) and (from) legs independently is expensive.

I don't know where to begin with this airline. I live in Alaska and unfortunately I'm forced to use this subpar company frequently. Its rates are significantly higher than anyone else and their seating is so uncomfortable I have to bring a pad to make it through a three hour flight. Not to mention their so called companion deal "discount". What a joke, do the research yourself and watch the price come out exactly the same if you buy two tickets or use the so called discount. Not to mention I can use Travelocity and get the same tickets on Alaska Airlines for $300 cheaper. Absolutely unbelievable! If you can avoid flying this airline I would at all cost.

My daughter and granddaughter had a scheduled flight on 12/25/17 from Portland to John Wayne Airport. When they went through security and were called by Alaska Airlines to board, they were told the entire flight had been cancelled. They and the rest of the customers were told it as due to the weather. However, all the other flights were taking off. Only their flight was cancelled. Children who were to spend the holidays at Disneyland and their parents were obviously upset. Alaskan Airlines lied to these customers when in fact the reason was because there was no one to de-ice the plane. I have never been not been with my daughter and granddaughter on Christmas. Shame on you Alaska Airlines... especially when you lied to your own customers.

Booking on Alaska recently. I was not aware of the $125 cancellation fees. We had a major change in our trips and had to cancel. Our original tickets were $114 thus leaving them worthless. Had I know about this I would have not flown Alaska Airlines. I have flown millions of miles although on another airline, so I am not an infrequent flier. I will never fly with them again and use Southwest Airlines without change fees. I have not kept up with Alaska but many years ago they were a good airline, not sure what happened.

I purchased my flight tickets online through the Alaska Airlines website. A few weeks later I responded to an ad to reserve a rental car through their website. They don't tell you that they will draw the insurance amount from your account, and when you go to pick up the car you will have to pay again for the insurance as well as an $800.00 debit card hold for the car rental. After waiting on hold for over 15 minutes I tried to explain this to the "customer service" person who disingenuously "apologized" repeatedly and told me that in five to seven days my insurance amount would be credited back to my account.

I have flown Alaska Airlines several times in my life and usually it's not a problem however this time is very different. I had made a trip to Bali but unfortunately they're having a natural disaster which is no one's fault and I completely understand that, however when they told us our flight was canceled when we were on the plane to Seattle from Portland we tried to get some answers on where our bags were, how we could get home and what we should do. And I kid you not the lady at the kiosk in the Seattle Airport told me, "you're out of luck. It's not our problem" and then she kept talking in circles and snapped at my friend when we try to explain that we are not trying to get to Bali now, we just want to get our bags.

This is my first (and last) time I will book with Virgin Air/Alaska Air. I came from Honolulu on a late night flight. The flight crew, special attention to the lead Flight Attendant was beyond rude with a power trip indifference. I will not use this Airlines again. I'd rather give my money and take a Camel.

The airline did great. No problems, on time, nice crew. I have a good feeling about Alaska Airlines. I didn't crash so I guess I will fly with them again!

I made a mistake booking through Orbitz by adding my name twice instead of my husband's name. Orbitz would not change it and said it was Alaska Airlines policy to change. I called Alaska Airlines and they changed it no problem and they were very helpful.

It's interesting that depending on if you are going out of Chicago you get 1 flight crew that is unhelpful, but in Houston everyone is helpful especially when traveling with babies.

That will be my one and only flight with them. Never again. The one good thing was the pilot got us to our destination safely, but everything else, the seats, the awful food (if you could call it food) lack of in-flight entertainment, lackadaisical flight attendants were horrible. As an American, I'm embarrassed to have my country's name on the side of these planes.

I live in Alaska and Alaska Airlines has great deals for Alaska residents. Specials on Tuesday, two bags free. Also, if you use their Visa you get one two for one flight and airline miles for each dollar purchase. Mileage program is very good as well.

I flew round trip from SFO to MSP. The flights were fine. We left San Francisco from the international terminal, but returned to terminal 2. There are 4 terminal buildings at the SF airport. No one mentioned that we were returning to a different building. The person who picked us up assumed we would return to the terminal from which we left. There is nothing inside the terminal buildings to indicate what terminal building you are in. Thanks to cellular phones we finally connected with our driver. Since you leave and arrive using different buildings, it would be useful if the flight attendant announcing landing procedures would announce clearly which terminal is being used.

Customer service representative was very nice and understanding and gave me information on how to handle my issue. She was good at explaining best value for me when I had to cancel travel plans due to my husband’s sudden illness. Also thoroughly explained options.

On time. Good service and luggage control. Free luggage with upgraded card and once a year companion special. Only problem are the walks from the tarmac to building of smaller planes.

As with most airlines there are problems, but Alaska Airlines, has always provided excellent customer service to me, an individual with a mobility issue. I recently was able to get a reasonably priced ticket.

Short flight to Albuquerque from San Jose, connection in Phoenix. We were 1st class, but the way they do loading made it difficult to get to our place in line. Had to push through a gang of people to get onboard. Flight attendants were very good, plane was clean, seats OK for that length of flight.

I was delayed 2 times on both connections from one to port then port to sea. Since they delayed me I was late for my connecting flight and had to pay extra to get my new flight. The customer service at the airport was mixed as one woman was just completely dumb or just didn't care because she showed it with bad attitude. Then the other woman accepted blame and said the airlines would pay for my new flight but when time came they pulled back any help and said "well we did not get you here on time, but we got you here." I sent a e-mail but have no reply after 5 days and don't have time to wait for this very bad company. You fly Alaska Airlines you will be lied to and it will cost you money and more money when they delay you time and you miss your flight. DO NOT USE ALASKA AIRLINES.

I accompanied an 80 yrs old lady friend who is using a walker to fly Alaska Air from SeaTac to Chicago by herself. (I accompanied her to the airport but not to fly with her). After making an arrangement that a wheelchair is needed, we were asked to sit in station 2 to be picked up and wheeled to C-11 departure gate. While waiting, an Alaska Airline supervisor (somewhat **) told my friend that she needs to change her pants because she smells like urine. I wheeled my disable friend to a family restroom and helped her changed her pants. In reality, her pants are not wet but she changed it to short pants. On the way back to the waiting station I told the supervisor that my friend did not urinate in her pants. After a while, the supervisor insisted that my friend still has some urine smell and for this reason she may be not allowed to board the plane.

Embarked on a 3-week family trip in July to England. Departed Oakland CA, with plane/airline changes in Seattle WA and Reykjavik Iceland, ultimately to land in Manchester UK. Bags were lost but delivered to us 3 days later. Naturally we purchased barest of necessities: underwear, toiletries, shirts, jeans. Six days later, we submitted the first lost luggage claims and received no response or confirmation. As of this date (months and 3 emails later) we have had NO RESPONSE from Alaska.

I was humiliated and shamed by Alaska Airlines for being too tall and big. I was booted off a connecting flight and humiliated by the flight attendant and by the SEATAC supervisor. I sat in the same seat to North Carolina and was told on the way back I could not be in that seat on the way home to Anchorage Alaska. I was booted off in flip flops, shorts and no bags and no hotel, no food and was put in Delta flight the next day. Horrible customer service and as of today Alaska Airlines has done nothing to make it right.

I have just had the worst experience with Alaska Airlines!!! Save yourself the trouble, use another airline. I arrived at the Alaska Airline section of LAX. I was told by one of the host to proceed to the kiosk... I did. The first ticket machine was frozen! I informed another host of the condition of that machine only to be told to use another one... in a dismissive manner, no help! I went to another machine, it was also frozen!!! Another machine... entered my information and passport info. It bumps me out of the system and brings me back to the original entry window with no error message, no notice... nothing! I informed the another attendant only to be told to try again. 4th machine... I entered my information and at this point it tells me to see the "Assistance" counter. Like a decent human, I go to the "Assistance" line to wait my turn so that I can get my boarding pass. The counter had 3 Alaska personnel serving 3, while 4 customers were waiting.

I am finding that Alaska Airlines is approximately 30% higher in price for their service. Please thoroughly shop your trip before paying their price. Seattle to Las Vegas and back again 2-people. Alaska Airlines $940.00. Southwest Airlines $655.00. Same nonstop route, very similar departure times. Bags free. Alaska $25.00 per bag (Easily another $50.00 for the bag fee). Alaska is very greedy, last year the airlines made a couple billion in profit for bag fees. How can Southwest fly your bags for free? They simply make less profit.

I've just had a very unpleasant experience with Alaska Airlines: Just about to check in for my flight the next day and realize that they had changed my return flight from 7 pm to 1.25 pm, with 2 layovers instead of one, and the second layover was only 30 minutes. I had a frustrating conversation with customer service where she couldn't give me more suitable options even if other airlines have better choices (I checked!); she couldn't book me in a hotel at the airport so that I could catch the earlier more convenient flight. I ended up canceling my flight, but customer service wasn't even able to provide me with an reference number so at least I had something that could confirm my conversation. I am hoping that they at least refund me as promised. What an unpleasant experience - I will make sure not to fly with them again, and highly recommend others to choose alternative airlines. This has never happened to me in my over 20 years traveling.

If we have a choice between Alaska air and some other airline, we always choose Alaska because of the great service, on time flights, careful baggage handling and ease of use website.

Since Alaska Airlines has come to Minneapolis, we have traveled with them several times to the West Coast. Their reputation for excellent customer service is well deserved. Their on-time record is very good, and my baggage has always arrived at about the same time I arrive at the carousel. The new seats provide a little more leg room, and all seats have ports for charging devices. When I last traveled, they had free movies I could watch on my IPad. Alaska also has a great safety record, and the flight attendants are helpful and personable. Their pricing is competitive with other airlines in their markets, and their loyalty card comes with basically a free companion fare. I only wish they flew to more destinations, but I am looking into their flights to Hawaii for later this fall.

The people in the plane were great! Lady at the counter in Anchorage, Alaska had not been through a training session on how to talk to customers, probably the rudest woman I have ever been insulted by. She was right at the top of the list.

Around $300 from Phoenix, AZ to Seattle, WA. The flight I was on had nice staff, and the good food was $6-$7. The drinks that aren't alcoholic are free (soda, water, some Starbucks coffee). The alcoholic beverages range from $6-$7. It's pretty cheap.

I flew on Horizon, a subsidiary of Alaska Air. The flight was only 2 hours so it's not expected to be in the same category as the bigger airlines. The Seats cannot be adjusted, you have to walk down the stairs to get in and out of the plane and there is no shelter from the elements coming or going. The crew is friendly and do what they can to be accommodating in the limited passenger space.

We were scheduled on a flight from Juneau to Seattle and then a connecting flight to Pasco WA. The connecting flight was canceled so instead of informing us of this change Alaska Airlines basically kicked us off our flight all together and put us on the next flight to Seattle that wasn't leaving for 6 more hours. We were not told about this change until we were checking in for our flight. We no longer had a rental car or a hotel for obvious reasons, we were supposed to be leaving. They told us they just went ahead and put us on the later flight so we would not have such a long layover in Seattle. They told us that the early flight was now full and we could be put on standby, of a flight that we booked and paid for six months ago! So instead of having a layover in Seattle where there was food, other airlines, rental cars, etc. we were left to wait at Juneau's airport, which has no food or anything for people to do while they wait and no other airlines.

I just got back from a 2 week vacation, and I want to thank Alaska Airlines for making the flight home so pleasant. The flight attendants on my flight out of Dallas to Seattle on 7/30/17 were great. They obviously enjoy their job and brought a sense of fun to it, while making sure the passengers follow the required laws and are safe. I would be proud to be the employer of these two women!

I fly from Missoula to Fairbanks on Alaska Airlines with my company every month during the summer for work. This time I took my wife so I paid extra for Premium class seats. The Alaska Airlines website states that Premium Class advantage is that you can "Board early so you can find that perfect spot for your carry-on." It doesn't explain specifically when we can board, it just says we can "board early" or "early boarding." The AA employee, a female around 25 years old named "Reak," I believe, was taking tickets and announcing boarding at SEATAC airport C17. She first called disabled, passengers with babies and active military. She then announced First Class. We waited until all the First Class passengers went through the line and then we went to give her our boarding passes.

I tried to voice my concerns via the telephone to no avail. After being seated for 10 minutes on Flight 9 on July 13 from Orlando to Seattle, I began to sneeze, cough and my nose started draining like a faucet. Please clean the air filters in the cabin. I obviously had an allergy from something in the filters. I was back to normal 2 days later with no medication except for one ** taken post flight. This was a 5 hour flight. Please let me know what is the frequency of cleaning or changing the air filters in the planes. Thank you.

Alaska airlines is horrible. Due to custody my son was flying home and his flight was diverted for weather, strange every other flight made it in but ok. Called customer service to complain and got no resolution, they did nothing. Couldn't find a crew to fly the plane in the city. The child was now stranded in so they made kid sit in a strange city 600 miles away for 8 hours because they could not get their stuff together. I am an MVP, so is my wife, we also have the credit card. We will never fly Alaska Airlines again. We will be closing the card (I realize the credit is owned by a different company) due to the extremely poor service. No flight credit, partial refund, nothing, all they did was give my kid a drink. Horrible service, do yourself a favor and fly a real airline.

On a flight to Los Angeles from Seattle, we landed and drove around the airport for an hour. After waiting for some communication from the pilots about what was going on, the flight attendant came on the intercom and said our gate had been changed 3 times. Then the pilot finally came on the intercom and said that we have a gate but that air traffic control is concerns about the traffic around the airport and they are keeping us out here. It took an hour after we landed to pull into a gate!! It is 11:35 pm on a Sunday night. Alaska Airlines definitely sucks tonight.

I was flying from Sacramento to San Diego and travel with a firearm. As a veteran, I understand the safety and the need to check firearms not to mention that it's a federal law. With that said there is no option to legally travel with a firearm without checking a bag. They charged me $50 on a $120 flight to check a box the size of a small laptop. I will never fly Alaska again and if you value your right to own and carry a firearm you won't either. After several attempts to resolve this issue at the lowest level they told me to have my attorneys contact them which I will happily do.

On April 17th, I flew on flight 771 from DC to Portland, Oregon. I was burned during the beverage service by hot water and injured my piraformis muscle resulting in Piraformis Syndrome. Alaska refuses to compensate me for my injuries and losses. It is negligent to serve hot water without a lid on a crowded flight. I am a person of color and Alaska Airlines have been having problems in this service sector.

Recently, I decided to fly Alaska Airlines and bypassed a cheap seat for a 1st class ticket and I wanted to board 1st as I was coming and going from Orlando lots of kids just wanted to get on and be left alone. That comfort cost me double the price of a regular ticket. while boarding they loaded the handicapped, service members, and children under 2 first, not a problem. There was numerous parents with multiple teenagers kids loitering around the gate for boarding. When they called 1st class all these parents with these kids boarded first I expected to see them in first class but they kept on walking to the back of the plane.

Ironically this situation with me happened right after the big ordeal with United that outraged people and cost the company a gigantic loss. I recently had been grieving the loss of my sister and being separated from my infant daughter. Trying to pack and disperse sentimental things that had value and memories was a part of my leaving Alaska and gaining some closure. I was trying to make it on the plane in two days and had very little time to process what I was going through emotionally and mentally. I was on autopilot and just knew I needed to disperse a lifetime of sentimental things that had memories I was attached to. I made it to the airport with two suitcases. I was leaving for closure, a fresh start and to be with family.

After three days, our bag is found. Alaska didn't contact me but the credit card company, Amex, that I purchased the ticket help me to track the luggage. Amex called me instead. Will see if they will reimburse luggage carry on I purchased because We didn't have a bag to fly back to San Jose.

Myself and my partner purchased three seats from Bellingham to Las Vegas. My partner was unable to make it to the flight down, but arrived by other means. On the return flight my partner's flight had been cancelled. We are unable to confirm it or receive boarding passes and she was forced to purchase a new flight with an alternate airline. On top of that they sold the flight to someone else... Any attempt to contact the airline to receive some sort of answer for why they took my money and resold the seat, notwithstanding that I had paid for it and my partner was prepared to return on it have been met with complete zero, blank, no response.

Their personnel are knowledgeable & courteous. Very experienced staff members. I have flown a lot on most major airlines and to me they are the best overall.

I am sitting in the Alaska Airlines lounge where my Virgin America, aka Alaska Air flight to JFK is delayed 4 hours. Why is it delayed? Well an Alaska Air employee informed me they pay less rent than American, Delta, United, etc. Those flights are not delayed and Alaska Air is unsure if they will take off, even 4 hours late. No weather issues, only related to their apparent second class citizenship at LAX. And they don't care. No offer to book on another flight. Sorry, your $1500 first class seat is non-rentable. Never again.

I love the Alaska direct flights from Omaha to Seattle, and from Salt Lake City to Seattle. It's so nice to not have a layover! I have pre-checked and already have a boarding pass, and am not required by Alaska Airlines to check-in. I can go directly to the gate which saves time. Flights are quick boarding and attendants were very friendly and helpful.

I would like to thank Alaska Airlines for the kindness and respect they express to my 15 year old son who is severely disable on a flight to Hawaii for a family wedding and it was my son's first flight. We were treated with respect and kindness.

Let me start this email by stating that my husband, Steve, a retired navy commander, and I have been flying for many years worldwide. I am a neurogerontologist and travel extensively training professionals on brain and spinal cord injury. My husband and I do not normally complain about anything. We know that issues can happen and we understand that. This trip was our first time to fly Alaska, we normally fly Delta, United, Southwest or JetBlue. I am now doing trainings in Alaska and we obtained your Alaska Airlines credit card and added you to our frequently flyer airlines.

Alaska Airlines treated me very poorly. I vow to never fly them again and that they never get another cent from me. I needed to check a bag round trip so I paid the $25 extra charge at the start. On the return trip I could not check the bag again without another $25 extra charge. When I questioned this I was told that it is their policy to charge each way. I explained that was not clearly stated when I paid initially and the only other times I had ever paid extra for checked bags on other airlines it was for the round trip. I said that I felt that I was being taken advantage of.

We have been using Alaska Airlines for the past 10 years and never had a delayed flight. They are the cheapest airline for unaccompanied minors and charge only $25 one-way, compared to competitors who charge around $100. Children get excellent service with free meals and in-flight movies. They are very responsive to the kids' needs. When calling them about seats when I was not able to book them online due to a very full flight, I got a rep on the phone right away, who knew the children by name when I called, before me even giving them their names. They got them seats within 2 minutes in and outbound. I have been flying worldwide for the last 30 years, but never got such good service for such a reasonable price. Thank you Alaska Airlines for your dedication.

Canceled return home flight, nothing offered to compensate for the cost of hotel for 2 extra nights, loss of shuttle fee due to last minute change, 2 days of work missed, missed medical appointment, arrangements for child and animals at home to be made. Airline hung up on me when connecting to a supervisor and no offer to assist in getting home earlier. This was more than a small inconvenience. The attitude from airline personnel was poor. I will be overlooking Alaska for other airlines when arranging future flights.

My wife and I booked first class seats Anchorage to Cabo San Lucas. The first flight was delayed 30 mins. They booked our connections so tight we missed our flight out of LA. We arrived in LA at 10:30 AM. They said they could not get us out until the next day. They took no responsibility helping us get a hotel. The gate agents were rude and tried to make us feel like it was our fault, our problem. The flight was delayed due to LAX terminal size. There are not enough gates for the amount of people Alaska Airlines is trying to move through there. And they know it. Yet, they overbook to keep seats full and profits up.

In general, I'd say that Alaska is one of the best airlines to fly. I wouldn't go so far as to say "perfect," then again who or what is perfect? I like the option to make a variety of options online, i.e. flights, hotels, car rentals (though not competitive), etc. I believe they try their best to check me in for my flight whether it be: from my airport's outside sky cap, airport in-house counter, &/or online precheck 24 hrs in advance. Still think airlines in general should give long-term/loyal customers (10+ years) 1 free check-in baggage! I believe that the staff themselves are very good and do their best to work with airline guidelines and customer service.

I am very disappointed in Alaska Airlines’ lack of support during a flight that was not full, departing from Seattle to Kansas City, Missouri on 12/25/16. My mother and daughter were on a flight when my daughter became ill and threw up all over herself. My mother ask for assistance and something for my daughter to drink to help settle her stomach when the stewardess was rude and took her time getting a drink for my daughter. My entire family flies with Alaska Airlines, but after this event, my family and I will no longer fly with Alaska Airlines. Also, this is not the first time I had issues with the lack support from this airline. Furthermore, I usually fly first class with Alaska Airlines and this seems to be the only time I receive good customer support, but that does not mean provide poor customer support to individuals flying coach.

My mom was handicapped and had limited mobility and was escorted to her flight via wheelchair by airport workers whom purposely uploaded my mom outside on the outside tarmac, pushing her onto the plane, via a long ramp, which subsequently both airport employees and Alaska staff tried to assist with the escort process and my mom was dropped three times, and they all employees simply let go of the wheelchair forcing my mom to drop on her head leaving her with internal bleeding and subsequently resulted in her untimely death?

Hi there. Just wanted to leave feedback. After a failed attempt to book on the web I decided to call Alaska Airlines Vacations. After an obscenely long hold time I was connected to Miguel. I explained I needed to book the non-stop flight from Bellingham to Hilo, Hawaii. He was perplexed and said I've never heard of that airport and I don't think we fly there. I explained to him they do, it's a new routing but it available. Needless to say I ended the call right there. Why would I have someone booking my vacation that doesn't even know where they fly? Let alone trust you to book my entire vacation package! Shame on you Alaska Airlines. I expect you to have your people trained professions if you want me to trust you with my hard earned vacations.

I have flown on every major airline and this was the WORST customer service I have ever received! My fiance and I were flying home to San Diego. We checked in at the airport and were at the gate an hour and a half early so we decided to grab dinner at the cafe just down the way that was within earshot of the intercom. When we arrived at our gate at 4:21 we were informed that Alaska has a "strict 10-minute cutoff policy" and that we had missed our flight by 1 minute. We asked when the next flight was and they said not until tomorrow afternoon!!!

While out of town I had a family emergency and had to change my flight to get home. I changed it to the exact same flight, except 2 days earlier. The charge was outrageous! My original leg home cost $110, and Alaska charged me an additional $123 plus a change fee of $175, for a total of $298. They should be more considerate re emergency situations. And of course they charge for all checked baggage. I will never fly Alaska again.

I used Alaska's Mileage Visa Card paying an annual fee. I thought it would be easy to redeem my 100k miles 9 months in advance of a trip overseas. No so! Alaska makes it very difficult to redeem and they know they are doing this. If you wish to go to Europe and find a flight, the 'free ticket' fees are more than a normal airfare one could find easier.

Alaska provides most of the flights in and out of my regional airport, connecting at Seattle and sometimes Portland. I've flown Alaska almost exclusively the last few years with flights via Seattle or Portland to Phoenix, Los Angeles, Burbank, Sacramento and Orlando. Never a problem with check-ins or the flights which were all pretty close to being on time as I recall. Check in at their desk in Burbank was especially fast---both times we were literally the only people there checking in. Easy enough to print out boarding passes the night before.

I will never recommended Alaska Airlines to my friends or family. Got to the airport in Seattle to discover our lock on suitcase had been broken and suitcase had damage. My daughter and I had to buy all new suitcase. No apologies from the airport. Didn't bother to calls us over the airport intercom to come and open up our suitcases. I only my coat and traveling pillow and my daughter didn't have much either. Their airline is a disgraces. Never again.

Alaska falsely advertises free checked bags (Free checked bag for you and up to 6 others on same reservation), however, upon booking through Alaska Airlines, on a flight that is operated by another airline that Alaska "partners" with, the consumer is then stung with the checked bags fees. The application is misleading.

My family and I boarded a flight after getting off a cruise and waiting in the airport for 5 hours. My 7 year old son got a nose bleed (common for him) as soon as we got on the plane. I asked the stewardess for tissues - she came back with them and ice for his neck. The bleeding lasted 3-4 minutes. The stewardess came back and said she needed to notify the medical team and they would have to evaluate him (seriously). I explained that I have spoken with his pediatrician about this and he is fine. A man came back - asked if this has happened before - barely set eyes on my son and walked away.

I am appalled and shocked at how lightly Alaska Airlines has taken their flight attendant's misbehavior with me on a recent flight. With over 20 years of frequent flying experience, I would describe my recent flight on Alaska Airlines as the worst ever. What makes it worse is that I had two little kids with me who couldn't understand why we were treated by their flight attendant so rudely. The flight attendant, whose behavior toward us was dismissive from the beginning of the flight, intentionally skipped to serve us altogether and when she moved two aisles behind us and I requested her to come back, she said, "No need to yell, I'm right here". She tried explaining how service is rendered. Really? You don't serve the aisle across and aisles behind and claim that's normal behavior. And you don't YELL at your customers. If it's a genuine mistake, you apologize and serve the passengers.

Arrived 50 min before flight. Attendant refused check in. Low. TSA lines. I could see the plane. I could have easily made my flight with spare time. I was forced to re-book and spend the night and half the day in the airport. My job is on the line. The rudest employees ever. I complained and TSA was called. Worst experience ever. Needless to say I would never use ALASKA Air ever again.

Great airport but if you want to leave or arrive on time, avoid Alaska Airlines. Been flying the Lax to Sonoma route for months and virtually every flight out of STS has been delayed or canceled. Perfect example of a business having little competition with no incentive to provide standard customer service.

Okay so this is not as good as Delta. Sometimes uncomfortable seats, :( sometimes bad service, but never had a problem with that - did not let us bug us. Alaska Airlines is okay, the food is good. Delta's is better. Never had any problems with booking flights but we usually fly Delta anyway.

I needed to change my return flight, move it up by a week. I went on the website to try to change the return flight; the system returned an error message that my number and name were not in the system. So I called. The customer service person had no problem finding my reservation. When I asked her how much to change the flight she quoted me $350! A brand new ticket was only $280! What?! It's more expensive to use my return flight than to buy a new ticket?! I was willing to pay $100 for the change, but MORE than a new ticket?! That's just BS! People vote with your $$; do NOT use Alaska Air if you have a choice!

Just completed travel from Los Angeles to Washington DC on Alaska. Traveled coach from LAX to DCA and the trip was good. I usually travel on Virgin, and I suppose I've been spoiled by their great service, so I can only call that part of the trip "good." Flew first class back to Los Angeles, and was extremely disappointed. The two flight attendants gave short curt answers to questions, ignored me and were anything but accommodating. On one occasion I had to use the restroom and stood waiting more than 20" for access. When 10" had passed without the occupant emerging, I asked the flight attendant if anything could be wrong with the passenger. She and the other attendant were sitting in their jump seats and said, "He's just washing up."

We pre-checked in last night and arrived at the check-in post 25 minutes before the flight time. But the agents at the check-in would not let us check-in and caused us to change from a direct flight home to a red-eye 2 segment flight. They would close their gates 40 minutes before the scheduled departure time. At first I thought this was just the under trained employee but even their customer care manager is also very insensitive to customer's complaints and very rigid. This is the worst airline I ever flied with and will never flight with them again.

I could give them negative stars I would. I have been traveling between Portland and San Jose every other weekend for the last few months. Up until now, I have been using Southwest. No problems at SW. I just print out my boarding pass the night before then turn my suitcase over to the check in people (at no cost) and I'm on my way to security and my flight. Unfortunately SW had no flights available that fit my schedule this last weekend. So I went with Alaska.

They were great. I have no complaints. I lost my wallet with ID a week before our trip. Besides a few extra bag searches and pat downs, I was able to continue. Every trip anywhere has its ups and downs. Can you imagine what they have to deal with every day? They are not the ones getting ready to go on a dream vacation. They have to stand all day and deal with idiots. The "woman" who was throwing a temper tantrum about how her poor frail husband, heaven forbid had to sit next to a fat chick. Well how do you think she felt about the situation. You have no idea why she is overweight. Maybe she was going to see her dying mother, and couldn't afford the extra seat. How about you put yourself in her shoes. Your holier than a skinny cow attitude disgusts me and I would rather sit next to a fat chick or man that had substance any day, than to be stuck next to you.

I recently spent endless hours trying to use my frequent flier miles to book a flight from LAX to Lima Peru. I started this project back in November, 2015 for a trip in July 2016. Given the fact that Alaska supposedly has at least three partners who fly to this destination, and that I started nine months ahead of time, I expected this task would not be too difficult.

I am writing to complain about the service I received from your check-in counter people on Wednesday, (03/23/2016) at Palm Springs International Airport. I live in Mexico, my family lives in Washington state; my sister purchased tickets for my son to travel to Washington during his spring break, she bought the tickets 2 months ago. My son is 14 but he has been flying since he was 2 and we have flown many different airlines both domestic and international and have never been subjected to what happened yesterday. My son's flight was at 6:08AM, we arrived at the ticket counter at 5:30AM, I explained to the young lady at the ticket counter that the drive to get there is 114 miles and we had crossed an international border in order to make the flight. She refused to let my son board the airplane; she also called the departure gate and the woman at the gate refused also (even though my son was checking no bags).

Boarding is a nightmare. People should not be allowed to board earlier than their section. People in the back of the plane put their carry-on luggage in the forward overhead compartments. This should be prohibited by the flight stewards. Alaska has an excellent rewards program which we use regularly. Other than the boarding mess, the food is good and reasonably priced. I would like to have free wifi!

There are times where the miles barely get you anything. :-( Actually flying British Airways. I had not been given a seat at a layover point. I was traveling in the airport with a man who has a passport with visas and stamps from nearly all the countries in the world. He was able to get me through the long lines and then BA gave me an upgrade to business class world traveler. It was fabulous. :-)

I'm very satisfied with Alaska. I have no complaints about them other than at Portland airport - the gates are a long way away from the main part of the terminal. I'm willing to pay a little more for good customer service. I flew on Spirit Airlines once, and the cost was good but the experience was not. I like the free snacks and beverages on board, I like the schedules, I've never had an overly long delay. Employees are helpful and nice. Overall my experience has been very good.

When I fly Alaska, it's mostly vacation travel to Hawaii or the East Coast. Generally with my wife, occasionally solo. Have more destinations. I would fly Alaska every time I fly if they only had more flights to more cities. But it is a superior airline with nice employees, customer-centric policies. Generally, no being able to select a good seat without paying a lot extra. Since my status on American transfers over the Alaska, I can get either the exit row or premium seating without paying for it. This makes a very big difference to me. Also their credit card offer is very generous.

In all fairness, when we have a bad service we should write a complaint, but we should also be honest when we receive a great service and acknowledge it. After a terrible experience with Frontier Airlines (a sucky company to say the least), I reflected on all the great service I received from Alaska Airlines week after week. Given the choice, I will NEVER fly any other airlines. Alaska has the friendliest staff on the ground and in the air. They have a great frequent flyer program. Their food service in the air is healthy, delicious and reasonably priced. They are one of the few big airlines who still have a local company charm about them (JetBlue being another great one). I am sorry for all the people who had a bad experience with Alaska Air, but mine have all been positive. I will be honest and come back here and write a complaint if that is warranted, but for now, this a glowing review!

Let's see. Where do I begin? Highest fares, highest change fees, excessive baggage charges, ridiculously high fares on fully refundable tickets, and their customer service has pretty much disappeared in the last 15 years. Since I fly to and within Alaska, I'm forced to deal with them - no other choice, unfortunately. I've walked away from many fully paid fares because it would have cost more to change them than I paid for the ticket to begin with. In more than a few of those cases, the person I was traveling with, continued on the flight and reported that AIaska Air filled my seat (overbooking is the rule with them). Of course, I didn't get any of my money back - not even the taxes and airport charges that Alaska Air adds on to their fares. Pretty sure they are only charged once per filled seat for them. That is the most bewildering part to me. How can they legally keep those funds? Would love to see a class action suit over this.

Need to sit on the aisle because seniors have more trouble crawling over others to get to the bathroom. I booked a late night flight from LA with plenty of seats available and Alaska Airlines offered me a few in the back with mostly middle seats. They wanted an extra 30 dollars for an aisle seat. Shame on you Alaska Airlines! Fuel costs are down and you are GREEDY. I've been a good customer since 1990 and I'm going to look to other airlines that offer better services for seniors. I've been using my Chase Sapphire card and their services are really impressing me. I may dump my Alaska Airlines card. Hey, on the way down less than two weeks ago I Sat in the middle next to a cranky baby and a huge, sweaty man. You are not responsible for the baby or the fat man but you need to offer me a change of seat if circumstances are not tolerable. Rating less than 1 out of 5.

I'm writing this complaint on behalf of my son and daughter-in-law. My son has been active duty military for 4 yrs. They had no issues in the past with him honoring the waived fee for military for the bags - whether they travel with him or not, they always said "thank you for serving our country". They are stationed in Fort Lewis Seattle and travel back to the Northeast 3-4x a year. His grandmother fell seriously ill and we were trying to get him home right away before she pass. We had to contact the Red Cross emergency services to get him home. I also call Delta airline and they gave us an emergency discount and no baggage fee, gave them the same information, and they went above beyond to help us get my son home. His wife had to fly in 2 days later b/c of a new job and they have a 3-yr-old daughter. She book her flight.

This is related to Teri of Kailua-Kona, HI on Dec. 15, 2015. I too have had trouble logging to my online account. I did the same thing; changing my password several times. I discovered that if I used my card number instead of the username they were asking for, it works just fine. Don't know why you need to set the username up if you can't use it, but you CAN use the card number.

We booked 4 seats in April 8 months before our trip to Maui for a 7-day vacation. We left early and were to arrive at 1:45 pm. In August an email was sent looking like spam and I missed it. It alerted us to the fact they cancelled flight 805 and moved us to a flight at 3:30 pm landing at 10 pm. What is irritating about Alaska is they added a flight at 9 am flight 861 which is a more desirable flight and they not only didn't put us on it but didn't mention it in the email. This is something one would expect from United and I guess Alaska not.

For over 2 years I'm unable to login to my online account, unable to see my Alaska Mileage Plan # to get credit. The online site lets me change the password but still won't allow me to login. I've chatted with their online bot but that gets me nowhere real fast. When I phone, I always get a recording, never a human. Very upsetting dealing with this company.

My family flies Alaska Airlines frequently. We fly many different airlines because we travel to visit family as we are stationed away from them. My husband has been active duty military for 12 years with three tours overseas. We have had no issues in the past with them honoring the waived fee for military for the bags - whether he was travelling with us or not. On the way to Seattle, Alaska waived the fees just like any other time. At SeaTac, the woman I got to check my bags demonstrated horrible customer service. She was rude and treated me like I was scum. She went to her supervisor and discussed without me - I don't know what she told her but when they came over together they were like "Sorry. Can't do that for you. It's policy."

I am writing in regards to the terrible customer service I experienced at the Helena Montana airport. I arrived 40 minutes before my plane was scheduled to depart and there were no agents at the counter and the kiosk machine was closed not allowing me to get my boarding pass. The airport security and even another airport employees went outside to ask the agents to come in and let me get my boarding pass which they did not do until after the plane had left. Once they finally did come back into the airport they stated that they could do nothing and instructed me to call an 800 number.

My husband and I were scheduled on a 2:40pm flight out of Seattle, Washington leaving from Sea-TAC airport and going to Ontario, CA airport. When our tickets were purchased months in advance we chose our assigned seats and received confirmation for them as well. The night before our flight we tried to check in online and were unable to, receiving a message stating, "Unable to check in please see customer counter". We arrived to the check in counter one hour early and were informed by the representative that we were late and we needed to check in 2 hours prior. This appeared to be strange since this was a domestic flight and this information was not printed anywhere on my confirmation email or e-ticket. The representative also informed us that our assigned seats had been given away so she was not sure if my husband and I would be given seats adjacent to each other.

Ok. So I purchased their gift certificate online for my mom and after a year I purchased an Alaskan air flight... But I had to cancel it in a day because my mom wanted to be on a different flight. Not to mention the difficulty finding only alaskan air to and from the destination airport, this cancellation process really sucked. When it cancelled, it immediately showed up as if you were getting all the credit on the alaskan air wallet... But my wallet stayed without the credit more than 7 days. When I called Alaskan Air the first time, they said the maximum for return time is 7 days, but then the next time I called, they said it's 7 to 10 days. I still didn't get any credit on the gift certificate that I bought with my own money and I don't want to buy Alaskan air flight with my own credit card because Alaskan Air won't reimburse me for that.

We are writing to make you aware of a very frustrating and unfortunate experience we had last week traveling on your airlines. We were scheduled to fly out of Seattle, WA on Thursday, October 22nd at 11:10 am. We arrived at the airport two hours ahead of our flight time and checked in at a kiosk for our boarding passes, at that time the gate listed on our boarding passes was D4. We checked our bags and asked the attendant to verify that our gate was D4 and she stated "whatever it says on your boarding pass".

I wish I could rate Zero Stars. So you don't have to read this rant. PLEASE NOTE, ALASKA AIR REQUIRES CHECK-IN 45 MINUTES PRIOR. SOUTHWEST REQUIRES 10 MINUTES. Today I arrived 35 minutes before my flight from SLC to LAX. I make this flight every 14 days on Southwest. I needed this flight due to my Sunday work schedule. This was my first attempt to fly Alaska and it will be my last. I tried to check-in at the kiosk. It would not check me in and told me to see a gate agent. I went to the gate agent. I had no bags to check. I told the 2 agents that I had a flight in 30 minutes while they were finishing other people with 1 hr before their flight. I just needed a boarding pass printed. They said I was not there 45 minutes prior and they can not print me a ticket and they would get a supervisor.

I was flying on Alaska Flight 767 from Baltimore to Seattle. I had logged in to check in 24 hours the night before, but there was an issue. Alaska said the flight was overbooked (I made this reservation a long time in advance) and asked to bump me. I said no, and tried to confirm check-in. It would not let me complete check-in and I had to go to the counter. Next day at the counter, they said there was an issue as the flight was overbooked and I had no seat on the plane. I said I had a reserved seat, paid for with premium miles (60,000). She said I would have to go to the gate as they put me on Standby. I was furious. I get to the gate, the gate attendants said there were no seats. I asked if there was another flight. They said no. Another passenger said he would be willing to give up his seat if he could get on another flight. The gate agents said no, "Alaska doesn't do that".

Had reservation on Alaska for romantic 3 day weekend in Oregon wine country. Took half day off of work and drove 80 miles as fast as legally possible to catch 4 pm flight. Flight was delayed and delayed some more and more and rescheduled for 10 pm. Left airport, paid for parking and went to have dinner and waste 4 hours. Returned to airport at 9 pm. Waited another hour - Flight cancelled. Lost one day rental car, one day reservation at B&B, one day of vacation and 2 parking fees. Alaska offers $200 voucher so you can take another chance on their airline (at about twice the cost of the voucher). This is what loss of competition has done for air travel and it should be (and IS) criminal.

Flew from Anchorage to Seattle. Had one glass of wine and was charged for seven dollars. The stewardess said that a number of times it wasn't working to a number of people. What a scam. No refund, no effort. Nothing. If you ask me this is a widespread practice.

I've been involved in two flight reservations which I initiated for a girlfriend and a niece, both of whom have hyphenated last names and both flying Alaska Air for the first time. Upon making the reservations, I input their names with hyphens and they were accepted. Then I asked each to join the Alaska Airlines Mileage Plan the day before the flight so they could earn the miles on the flight. When it came time to check in within the 24 hours before the flight, the system would not accept the new Mileage Plan number.

I've been flying on Alaska Airlines for more than 30 years but have finally grown so fed up with them that I now avoid them whenever possible. My first complaint is their annoying credit card infomercials to a captive cabin full of people who have no interest in another credit card. I absolutely resent being subjected to this and have complained about it for years.

I put my phone on the scanner to scan my ticket. The employee didn't say which way but when I set it on the scanner she says "Now how can it read it that way?!" Then as I proceeded through the line to security where we put all of our belongings in the boxes, the clerks started yelling to everyone to "Take your shoes off! Put your liquids in a bag or throw them out!" The people were following all of the regulations. No one needed to be told what to do. The line was flowing along just fine. The yelling and sarcasm was rude, unprofessional and unnecessary.

My entire experience with Alaska was terrible. The customer service agent was rude and unhelpful when attempting to book seating for 3 via phone. The flight attendant supervisor was unwelcoming and didn't seem to want to help with seating assistance upon arrival to the airport. The flight attendants were immature, obnoxious, unprofessional, and rude. The pilot was by far the absolute worst aircraft operator seen to man. The skies were clear and there was no wind but there was so much bouncing around the airplane. The multiple safety announcements could not be understood due to the pilot's unintelligible speech. The entire experience was a nightmare for me and my family. I will never recommend Alaska to anyone.

Checked into Alaska Airlines at the Santa Rosa airport 2 hours before take off. The plane was 30 minutes late. Because they were late they decided to rush boarding and instead of the allotted 30 minutes it was more like 10-15 minutes. My 70 year mom and dad were right behind us in security. My husband and I got through security and we were rushed to get on the plane. I told them there were 2 more behind us. They decided to just cut the line there and didn't let them board! WTF???

My sister-in-law and my husband wanted to fly to Portland, OR from different cities then fly together to San Diego to visit their father. I attempted to make their travel arrangements online using reward miles. My efforts resulted in two significantly messed up reservations and the use of over 80,000 miles. Two days later when I realized the mess I'd made, I contacted the Alaska MVP help desk. Bernie spent significant time with me the correct arrangements. She even managed to get 20,000 miles back on to my account. I've always liked flying Alaska and this experience solidified my loyalty even more.

I have this card. It was advertised that Alaska "partners" would accept these air miles. Not so. You are restricted to only those destinations Alaska Air flies. Even though Alaska advertises a flight from LAX to Lihue (Kauai), I was informed that (catch 22) although this is an Alaska flight, it is "operated" by American Airlines thus my Alaska air miles are useless. Same for a Delta flight that the website let me work for 30 minutes to the point of payment then informed me I couldn't use the miles. My wife has miles that can't be located on the website but do show a balance on the automated phone system. I can find no way to utilize these miles. I see no way online to transfer hers to combine with mine so we can use them.

On 14 May 2014 myself and my wife arrived at the Alaska Airlines counter and attempted to check in. I was told by a counter attendant with sandy blonde hair that I was late and could not board. All the other attendants had dark hair. She stated that they turned off their conveyor belt 40 minutes prior to taking off. I looked at the terminal clock and it read that it was 8:20 am and the conveyor behind her was still running. My flight was for 9:00 am - I had 40 minutes. She stated that I would have to get on the next flight which was at 6:55 pm. I asked her to contact supervisor and she quietly call someone on the radio who did not answer.

My wife and I were booked first class from Sacramento to Maui May 6th Flight 805. As soon as we boarded the plane we were confronted by a flight attendant and told that there was a concern about our well being/health. We are not disabled nor incapacitated in any way. She kept coming back to us and insulting us. The plane proceeded to the runway. There two crying infants behind us. We were minding our own business and talking. This flight attendant with no name badge told us we were to exit the plane as it was going back to the terminal. We were horrified, no other officer or agent said anything to us.

Flight late 1.5 hrs taking off, and I was not happy and said so. Flight Attendant tells other passengers that Alaska Airline employees primarily hope to relax and have a good time. My login to my Alaska Airline account wouldn't work. So I created a new account login: Didn't work, it said I had to enter a correct 4 digit year of birth. I think I know my year of birth! So I phoned Customer Care (what a misnomer) and was told my Mileage Plan had deactivated as I hadn't used it in over 2 years. There was a re-activation fee of $75, but this would be waived. I tried to give input based upon my flying experience with several airlines, but this Staff insisted she was the "authority" and my opinion was worthless. She would take no responsibility for the airlines' flawed login system, just dismissing the misleading messages as "Computers say one thing when they mean another".

San Francisco crew great. Seattle crew ok. Pasco Washington crew horrible. All around experience when flying with this airline horrible. I will never fly with this airline again. Some of the pricing is ok but not worth the headache, being treated with disrespect. If you like rude people, fake people, people who are too busy socializing with co-workers, VRS helping paying customer go for it..

Bumped from scheduled, full fare first class ticket because my bag didn't get to check-in in time. Two minutes late, per agent. Interesting because I was in line for more than 2 minutes! They were training an agent at first class bag check. Note I already had online check-in with boarding pass, bag check ticket. Seat out in coach 6.5 hours later.

Plane delayed 2 hrs. Apparently waiting on pilots to arrived. This is the 4th trip in 2 months with delayed or cancelled flights. Today previous 1 hr flight didn't even offer water and there was no turbulence. Now my next connection has been delayed 2 hrs because we were waiting on pilots to arrive!

Our flight attendant ** was by far the rudest flight attendant I have ever seen or experienced. Half of the passengers on the plane were complaining about her and her rudeness. Examples- if you asked for something she would snap at you like it was an inconvenience. A pen to fill out the paperwork she had one. She announced it that she only had one. After she announced again that someone had chosen to keep her Pen and went seat to seat accusing and searching. Not nicely for one pen.

I bought a ticket worth 1250. Canceled 5 days later 2 weeks before flight date. I talked to 3 people and each told me I would need to pay 125 to rebook the ticket for later date. One supervisor even told me good luck getting any money back. I will not fly with them again. Do not get their card as that is what I had. I have canceled my card and lost 3250 points. Never had such problems with a card or customer service.

In Fairbanks, I was approached by an AK Air agent who told me that I was too large to fly on the Horizon Air flight to Anchorage. The flight was full due to another flight being two hours late and people being booked on the next flight. Thank God that my wife was with me and I was ALLOWED to fly.

Feb 25th cancelled connecting flight not due to weather but something with the plane turning a 4 hour total travel time into 9 hrs. The last flight of the day going out was also late. Coming back even worse problems. I had to run across the airport down 2 escalators take a tram to get to my gate only to find out that the flight had a gate change. The gate change was where I was at already.

My daughter was told she needed to go caesarian to take her first baby early so I called to change my flight to be there with her for this very scary experience. By the time I had to pay the change fee and the difference in tickets, my cost to fly to Austin was close to $1100.00! Turns out she just had the baby naturally last night - which I'm thrilled about but now I have a ticket that's a week away which would cost me another change fee. I have travel insurance, but learned just having a baby doesn't count! I'm sick and heartbroken.

First classless travel. Not first class by any standard except price. 737 with small seats or leg room San to HLN 6hrs not able to recline.

I have been a faithful and happy Alaska customer for years, but I'm stuck in an absolutely inane situation right now. I have a flight from Wenatchee to Seattle to Tampa on Tuesday morning. We decided to drive to Seattle early (my wife and two boys and I) to stay with family for the weekend. As such, I only need the Seattle to Tampa flight. I was just told by customer service that it was $125(!) to not fly on the Wenatchee to Seattle version (a little hopper plain from a small eastern Washington airport).

My husband and I were on flight 613 last night. In the 2nd row across from us, a lady had brought her medium sized dog. She admitted he was not a service dog, but rather a farm dog. The dog sat in her lap for the whole flight. When she got up to use the rest room, she told him 6 times to stay. He did not. He followed her and waited at the rest room door.

We have flown Alaska for the last 20 years to Zihuatanejo, Mexico. We have been Spiritual people for decades who work in the film industry, and which requires 12 to 16 hour days 5 to 7 days a week, under a lot of pressure. After being in production for 2 and 1/2 years on a film, we needed a vacation and some rest, so I ordered first class tickets to avoid the noise, claustrophobic 'chickens in a cage' of Alaska's couch class.

I called to change my flight late at night only to be verbally harassed. Needed to change my flight. Called and spoke to an agent who advised me I could do a same-day change 2 hours early that evening at 10 pm instead of 12 am. Exhausted from a very long day (week) and what looked like would be a sleepless night ahead (because I needed to change my flight to one in a few hours) I then called at 10 and told them what that agent told me about calling early as well as my situation and this agent was immediately condescending rude and impatient in tone with zero empathy. Very snappy. Being exhausted and not in the mood to be spoken that way I hung up thinking I'd try to call again and hopefully reach someone with better customer care. (Even if my request couldn't be made).

On October 16, 2014, I booked two seats through Expedia from San Jose to Honolulu to fly on December 31st. I then called Alaska directly to book my bulldog on the same flight. I made sure Alaska knew that my dog was short snouted as he has flown many times and I am aware of the restrictions. My daughter and I took a private shuttle at 5:30 from San Francisco to San Jose with all of our belongings and the dog as we were moving to Hawaii. When I arrived, we were booked and I paid for our luggage and the dog. After about half an hour, I was approached and told that the policy had changed on October 30th and all short snouted dogs had to have flown before November 24th. I was stunned. I asked why I had not been notified and was told by the supervisor, Lois, that I should have been told by Expedia as they were my travel agency. However, I booked the dog's reservation directly through Alaska. I was then told that I should have been reading the website for changes and updates. Who does that after booking a flight?

On December 29th my husband, Daniel **, and I were scheduled to fly out of JFK en route to MFR with a connection along the way. While at the airport attempting to lift my luggage to the platform, my finger went the complete wrong way and after hearing it snap we decided to rush to seek emergency care. As it turned out my finger was broken and there was no way we could make it back to the airport and to our gate in time to make our flight. As soon as I possibly could, I called the airline to arrange for new travel arrangements and to my dismay was told that I would not only have to pay the $447 difference but also a $125 change fee on both tickets, resulting in a new charge of $1,144.00.

I hope this gets directed to the correct person at Alaska... to save a good customer of yours... My name is Artie, and I have purchased around 30 airline tickets with your company just this year alone. I have always enjoyed your airline, but I will tell you... today could be my last ticket... My 3 sons were traveling back to LGB today... We left for the airport at 5am for an 8am flight. There was an accident on the 5 freeway which got us to the airport at 7:10am... closer than anyone wants but we had no checked bags... The gal at Alaska counter said we cannot get on the 8am now... and charged us $600.00 for one way tickets which was more than the original cost of the air tickets... and said we would receive NO CREDIT for the tickets of today. If you desire to save a long standing customer... I would advise you call my cell... **. If not, you are teaching me to find another airline... Thank you for listening.

On November 1, 2014 at SNA airport. Flight 515 was delayed about an hour. Boarded the plane at around 7 or something, sat in the plane for about an hour and a half. Flight attendant tells everyone to deboard. Delays occurred every 2 hours. I was getting agitated. Connection flight would not happen. My emotional condition was kicking in. I have a emotional condition with other debilitating disabilities. I asked to have my bag pulled. Agent called luggage crew to pull it. They never responded back. I was feeling distressed tired and moody. I told them I needed to call my friend so he could pick me up and I'd take another flight. They said, "We could put you on another flight," I refused because of connecting flight. Went down to baggage claim, spoke with Cindy, the claim agent, was very friendly and understanding of my situation, she even let me call my friend.

I was supposed to board on the flight 695 from LAX to SJC at 11:35 am on Sept 14TH, 2014 (same day of the hurricane in Cabo San Lucas, which I had no idea) but they boarded everybody on AS 236 FLIGHT at 10: 50 am (around) which means they knew about the weather situation but did not do anything and they still shipped us like sheep without telling us why or informing us about anything... which could be way safer for people to just stay at LAX.

As my husband and I were entering the doorway of the very small Pullman airport we heard the announcement, "Boarding all passengers". We arrived at 5:20. Our flight was scheduled to leave at 5:50. We got to the counter to get our boarding passes (we were unable to pre-print them) and there was a sign stating "counter closed, attendant will return after next flight" or something of that nature. We could see through the windows as the TSA agents were doing security checks. One of the agents told us he had notified the Alaska airlines agent (who was apparently doing double duty of getting people on the plane), that we were at the counter. Well, ok, we thought, no problem, we will get to get on after he is finished.

I booked a flight for April 30, 2014 but had to cancel on April 24th because my significant other had some very unexpected health issues. I called the airlines and the lady I spoke with said she could not give me a refund because I purchased a non refundable ticket (the cheap ones) but the best she could do is give me a credit for my two tickets and waive the fee to change my ticket. I was so relieved to at least get a credit. I called today October 12, 2014 to book a flight for November using my credit. They told me I would have to pay 125 dollars per ticket to book a new flight using the credit. That'd be 250 dollars, keep in mind the flight I was booking would total about 298 so they were charging me almost as much as a new ticket.

I am not a fan of flying but there are times when I must. This happened a few years ago, when we were getting ready to board our plane. When we all stood up to move toward the line they kindly asked us to wait for just a minute while we let military personnel board. As they began to board we began to clap. When we reached our destination we were again all asked to remain seated to let our military personnel disembark first. Again, we clapped. Ty Alaska Airlines for paying homage to our military who fights so bravely for us. For this act of kindness I will always hold Alaska Airlines in great esteem.

My husband and I travel on Alaska airlines upwards of 20 times a month. What a return flight landing in orange county California. The flight attendant exited her seat to remove items from the storage container above my head. The flight attendant was being extra social with off duty flight attendants sitting behind my seat. It was apparent to myself and other passengers that they were drinking and not of sound judgment. When the flight attendant got up out of her seat during landing to remove what was a glass bottle above my head she dropped it. Visibly shaken, I was surprised when not only did the flight attendant not take a report nor did any of the off-duty flight attendant surrounding her. After exiting the plane and going home I experience tunnel vision, headaches, insomnia and so forth. I visited the emergency room the following day to find out that I had a compressed concussion which required medical treatment, medications, and extremely expensive testing.

Airport agent at First Class line: 1. issued an Alaska boarding pass (1st leg) without any note of First Class; 2. issued an American boarding pass (2nd leg) on an Alaska boarding pass paper with no note of being First Class.

We usually fly 3 times a year with Alaska Airlines and we also have their Master Card as we are Canadians. Of all the years we have flown them, we have had nothing but friendly and efficient service by inflight crew, telephone customer representative, as well as airport representatives. We also like how Alaska does not nickel and dime you like some other airlines ex: Allegiant Air. Alaska's planes are fairly new looking, comfortable seats and fairly good pricing. We are loyal Alaska Airlines passengers because we have had only very positive experiences flying them for umpteen years.

I've been sitting for over 2 hours in LA waiting for am Alaska Airlines flight to Sun Valley, Idaho, along with maybe 20 other people, maybe more. There is a so-called mechanical problem. No update on when or if it will be fixed. I asked the attendants at the gate if they would be getting another plane and if so, how long we have to wait. No one knows and no one cares. In the meantime they just keep pushing out the update later and later and we just get to cool our heels. I think their customer service stinks.

I had a truly unbelievable experience in First Class on AS291 on Dec. 5, 2013 from ZIH to LAX. Having flown more than 2 million miles myself, I never have experienced anything remotely approaching a senior flight attendant being abrupt, rude, and bullying. Her behavior set a very bad tone for the 3-hour flight. I could request some adjustment in our first-class fare or some additional miles as compensation, but I'm not doing that. I simply request that she NEVER be assigned to First Class on the LAX-ZIH-LAX route again! Here are the details:

My daughter is only 19... first time flying. She was quite upset to find that she was stranded at Seattle due to weather. 14hrs... already a long day. Nobody explained the next step. No service rep offered vouchers, food or drink. All they said was you have to wait until the morning to catch the next flight. Hard on a Dad to calm down his daughter. I spent the whole night texting to keep her awake and at least showing she's not alone. Her fear was falling asleep. I know I'm overprotective.

I phoned Alaska Airlines customer service tonight to change my reservation to get verbally abused by Phoenix branch representative Ruth (**). She became very angry because I gave her a friendly customer feedback regarding Alaska Airlines prices that appear to be excessive and not competitive. She was repeating the same sentence over and over again while increasing the volume of her voice so I had to request her to stop yelling. I am very disappointed by unprofessional behavior, lack of sensitivity and poor training of Alaska Airlines representatives. I will not travel with Alaska Airlines in the future and will be cancelling my Alaska Airlines credit card that I was holding for more than 10 years.