Alaska Airlines Reviews

Update that Alaska found my tablet and is shipping it to me at my expense (which is fine with me since I forgot it). The only reason for the 4 versus 5 stars is that it took them over a month to resolve this.

Worst customer service ever! Missed flight because of a gate change with no notification whatsoever. Then they blame it on you. No way I’ll ever book them again ever ever ever!!! I hope they go bankrupt!

Please don’t book Alaska Airlines, this is the worst experience than any Airlines!! We booked a flight from DFW to SEA to HNL and it was delayed multiple times!! First, our flight from DFW to SEA for a layover was delayed because of “mechanical issue”. Then, our flight to SEA to HNL was changed and we need to stop again in Oakland (OAK) for “additional fuel due to weather” so we waited again for additional 1hr. All the passengers were hungry and nothing to do but to wait!! They don’t even gave us any complimentary on that delayed flight. Just the usual biscuit and drink! So instead of getting to HNL at 3:48pm we got to Honolulu at 8pm!! Plus, when we got to HNL my checked-in luggage was delayed because they placed it on different flight so we waited from 8pm to 11pm just to get my luggage back!! But that is not the worst!!!

My family flew out to Alaska from different parts of the country. We all missed our planes due to weather. Which we understand is Mother Nature, but not helping even when we all had ins. on our tickets. We spent two days and my son had to spend 3 days on the airport floor. Then when we tried to use this the person already booked my daughter's and her boyfriend's tickets so they told them they could not use their discount. We are on the phone for over 20 hours with different people but they never can send you to a person that can help. It's one excuse after another. It a real shame that this company is so greedy that they treat people like this. They should not tell people, "For the trouble that this caused we will give you to use on your next flight," then has all this underline thing so you can't use it the end.

We booked our roundtrip tickets with Alaska Airlines three months in advance of our vacation. We had always heard good things about this airline and booked with full confidence. The day before we were scheduled to fly to Hawaii, we received a text telling us our flight was cancelled. We called the airline and were told we needed to book with another airline. We scrambled to rebook and were able to get on a flight with United and were assured by Alaska that we would have our return flight with them. One day before we were scheduled to fly back home we got another text from Alaska saying our flight was cancelled again. We did rebook with United again but we will not ever book another flight with Alaska Airlines. They appear very unreliable.

I am currently on hold for the second time. I finally gave up the first time. The first time it was for 2 hours it’s now been over 1 hour. All I want to do is confirm my flights that I booked online with a travel company. Apparently Alaska Airlines does not care about my schedules only theirs and the money they save by dumping customer service back on the customer.

Flight to Honolulu was delayed multiple times then cancelled due to mechanical. Customer service stalled everyone at gate. They asked to go to customer service where they stalled again. 6 hr phone wait times. Online wait times & minimal help rebooking and with minimal refunds. Our loss is for flight, hotel, local travel is greater than $1500 and we received $150

On a business trip to Spokane, Washington, my return trip to Boise, Idaho was scheduled to leave at 12:30 in the afternoon. I arrived at the airport quite early and noticed they had an early flight at 9:00am. I asked the gate agent if I could switch my flight to the earlier one. The flight was light so they let me switch, at no cost, and they upgraded my economy seat to a first class seat, at no cost. This is what I call first class customer service. Good show Alaska Airlines!

By far the rudest and most unprofessional airline I have ever flown. Our flight was delayed 5 hours and we could not get any answers whatsoever on when our plane would depart. We had already missed our connecting flights to the East Coast. I contacted customer support and they couldn't even inform me of their flight cancelation policy. Extremely unprofessional! By all means avoid this airline and save yourself the headache and unprofessionalism from Alaska Airlines.

We were supposed to leave at 9 AM from ATL to Seattle. We CHECKED IN and then waited for 2 hours 20 minutes in security. We took the tram and got off at our terminal. I ran to the gate and arrived at 8:50. The employees would not let us on the flight even though the plane was still there. Approximately 7 others arrived after me, winded from running, and just as upset. Knowing that we all checked in and were in security and STILL wouldn’t wait on us is ridiculous. Soonest flight with Alaska is 24 hours later. We lost a day of our already short vacation. Poor customer service. Employees do not care. Do not recommend.

Opted for an earlier flight, promised $25 credit; delayed 3 hours, no notice. Checked in night before, time reflected delay, yet no notification. Disappointed with the lack of communication. Have proof of all emails leading up to the lack of transparency in the delay.

Alaska Airlines' service has been degrading consistently over the last few years. After flying well over 200k miles with them over the last 10 years and even being "gold" status the last few years, I am no longer using this airline. The last straw was when they lost my 3-year-old son's checked bag on a direct flight from SEA to LAX recently and refused to take responsibility or reimburse me. This is despite their own baggage policy and it ruined our vacation for just the 2 of us. I was blown away at their complete disregard for the well being of myself and my son. He had absolutely nothing to travel with without that bag and what made the experience worse is they lied to me a number of times telling me the bag was found and would arrive within a few hours, they kept me hanging for 48 hours, repeating that I would get the back any minute.

I purchased a saver ticket for travel on 12/14/2023. On 12/08/2023 my mother passed away. I called to inquire if I could receive a credit for the flight as we were having my mother's memorial on the 16th and was told that I could not. There was no sympathy for my situation or any willingness to try and help me. I lost the full balance of my travel.

Clearly, this airline is good at messing up travelers' life schedules. As I prepare to return from a long-awaited family trip from Cancun MX to the US, Alaska canceled its flight. Had travelers waited at the airport and after a long wait, we were taken to a nearby hotel. Turns out, the hotel already had people waiting on a canceled flight from the previous day, also from Alaska. Sure enough, they had us waiting, not one day as they said, but two days. Having two kids, 8 and 13, one can only imagine, given that the hotel was clearly not ready to feed all adult travelers, let alone kids! All Alaska did during the wait was just issue apology emails and discount codes that cannot be used on future flights, as I tried! I would ask travelers to stay away from Alaska, as they can easily mess up your and your entire family's schedule and finances.

1. Bought two First Class tickets, Alaska's plan had a mechanical failure. They REFUSED to pay for our hotel and meals. Called several times until I asked to be transferred to a supervisor, who said they would cover our expenses. WHY did I have to make such an effort?? 2. First Class was a joke. Food was horrible. The plane was as old as me (see pic). Not even a place to put my phone to watch a movie on a 5 hour flight.

Dynamic pricing with each search (that thing where you search, then realize you want to change an option only to find the price increased when you go back to the flight minutes later). Inability to choose an affordable "SAVER" price on one flight because you chose "MAIN" on a completely different flight. No breaks. No reason to revisit this airline.

I recently flew with Alaska Airlines from Seattle to San Francisco and was dismayed by a 3-hour delay. Not only did this disruption cause significant inconvenience, but the communication from the airline was also sorely lacking, leaving passengers confused and frustrated. As a result of this experience, I'll try avoiding my future flights bookings from Alaska Airlines. If you want to have a reliable flight then I would recommend avoiding Alaska Airlines.

We were originally booked to fly out on 11/02 for a vacation in Cabo. The weekend prior to our trip, Alaska Airlines sent us a solicitation email asking if we wanted to fly out on an early flight which we accepted. On 11/01 we went to check in online & we were shocked to find out that they booked us on a flight the following day. This was clearly a very misleading email to get people to give up their seats on an overbooked flight. We spent 90 very frustrating minutes on the phone with Alaska Airlines in which they offered to put us back on our original flight for $2,400. When we declined, their only other response is we should’ve read the small legalize print in the email. Not only are we losing a day of vacation but we spent $600 per night on a hotel room we won’t be using. Alaska Airlines has made the short list along with Spirit of airlines that we will never fly on. Way to stay classy & customer oriented Alaska Airlines!!!

I'm a member of the military, and I decided to go on Vacation in September of this year. Going to the UK to visit family, I decided to book via British Airways, which gave me two small connecting flights from my home airport of Victoria YYJ to Seattle-Tacoma. Short 50 minute flights, no issues or concerns in my mind as a frequent traveller. Was I ever wrong.

My sister is disabled and so am I. She was leaving from Denver International Airport 10/29/2023. I parked at curb side. Went inside to the ticket desk. Asked to a person to help with my sister's luggage and help with her so she could check in. The girl at the counter said they don't have anyone to go out to help with my sister or her luggage. Man outside telling me my car can't be parked more than 2 minutes at the curb asked if he could help. He instructed me to go inside ask for help. Had to leave my sister outside on the sidewalk so they wouldn't give me a ticket or whatever they do if you aren't unloaded in time. Got a cart to put luggage on, asked again for some help. Again the man refused to help. Had 2 totes weighing over 40 lbs each and a large box weighing 29 lbs. Her 2 carry on bags and her dog carrier for her service dog.

After charging us $800 for a short flight (San Diego - San Francisco) it has turned out that $400 per ticket is a stand-by price. When we arrived at the gate they told us we didn't have seats and we would have to spend one night in San Diego. After asking the gates manager why this happened he told us the flight was overbooked with 15 people who paid full ticket price flying on the stand-by. After checking our ticket information and other information from Alaska Airlines there was no mention about the stand-by. This was the worst experience of my life.

WARNING: Alaska airlines is actually not that bad of a airliner, however the way the staff treats your baggage, especially after asking for volunteers to help them with their chronic overbooking is mind boggling. Three of my last four flights have been overbooked. This last trip to SFO I felt obliged to be a good samaritan when they requested people to check their carry-ons. I only brought a single bag, but the flight price had been good, so why not?

I have flown Alaska Airlines for 24 years, ever since we moved up here in 1999, back when Alaska Air was “the people’s” airline. Now Alaska only cares about money and not their customers. I have been MVP Gold probably 4 times in the last 6 years and was always very happy traveling on your airline. Now it is no longer the case. I know I am only one person whom you think won’t affect your bottom line by leaving Alaska and utilizing another airline, but one can start the ball rolling and maybe people will start to give their opinion as I see on this website.

We were very disappointed with Alaska flight 480 from Seattle to Houston. First off it was delayed for about 50 minutes. We boarded the plane at 5:35 PM and it was not rolling until 6:36 PM and arrived in Houston at 12:44 AM. Before that, we encountered bag check-in issues. Even though we have been their members for years, we had to pay $70 just because we were not using the Alaska credit card when we booked the tickets (Southwest Airlines 2 free bags check-in without any membership).

I only used this airline because I have free miles, but never again. I’ll pay to fly with anyone else! First of all, they have like no direct flights. A 1-hour trip home from Vegas can’t be just that. Let’s fly from Vegas to Seattle for a 2 hour layover and then to Sacramento. And then let’s sit on the runway for an hour and a half after our scheduled take off time, just because we don’t care about anyone else’s time and itinerary. They offer no explanations for the delay and no apologies for their **. Never, ever again.

Hello. I have Alaska credit card and miles plan. I have flown with alaska many times in the past. That’s the reason I applied for the credit card. About 1-2 years now prices seem to Have risen significantly, non stop flights are non existent. I Can NOT find one non stop flight to Hawaii, Cabo Mexico, Austin Texas, many other flights I’ve tried to book. Within the last year I believe I’ve booked 1 maybe two flights. I’ve used it plenty of times in the past year for sure making purchases. Probably thousands of dollars. With no rewards in return to being an Excellent customer. Paying on time and keeping my balance paid off or low. I’m so upset trying every time to use my miles and book my flights. No rewards!! I’m so disappointed and thinking of never using my credit card again. I have a zero balance currently. So frustrated.

DO NOT FLY ALASKAN. I would give them zero stars if I could. They let us board the plane departing to a very time sensitive trip, then told us (ON the plane) they wouldn't check our luggage. Our options at that point were either get off the plane (completely miss the trip departing in AK) and reschedule for a later date or hope that in 30 seconds we could find someone to come get our things because they refused to hold it. I've flown over 100 times in my life and never have experienced such backwards treatment.

I’ve flown a lot the past three years and had a deep loyalty towards them. About a year ago they started raising prices and scaling back mileage plan benefits. I have no loyalty towards their brand because they’ve made too many changes too fast and they have made greed a priority. Save yourself the trouble working to achieve status with them. It’s not worth time, money, and energy. Find another airline with better perks to use.

My flight was 6:35am first class leaving IAD to SFO. 10:30pm the night before, texted to inform a delay to 10:50am. I went to sleep thinking I have plenty of time. Then, at 12:44am while I was deep in my sleep Alaska reversed it back on time. As you can guess, I missed the flight. Called in Alaska, they refused to do anything to right the wrong, only booked me a much later flight in a regular seat. No refund or credit of any kind. I will never fly Alaska again.

On my family of 4s flight home from Hawaii we learned two hours before our final leg home from Seattle to Dulles that we had been kicked out of our 1st class seats that were booked 7 months earlier and without any notice. Customer service agents tried to blame the travel company that booked our flights making up a ** story that they’d booked standby seats. Complete and utter lie. Truth was they oversold the flight and decided we were the ones who would have to move to coach or spend the night.

After 3 weeks of visiting my family in Washington, two of my children were returning to Texas today unaccompanied. My wife's and my names were added to the unaccompanied minor packet; however, the desk agent only added my wife's name into the system, preventing me from being able to get a security pass to meet them at the gate. The ticket agents at DFW airport told us of the error, but made no effort to attempt to find a way to rectify the situation or even show a basic level of human empathy. They said it was the fault of the SeaTac branch and was not their problem. They refused to take any company blame and instead continually tried to push off responsibility and without making any effort to solve a problem.

My partner and I were traveling from Seattle back home to San Francisco on 7/16/2023, and I purposefully purchased an earlier flight from Seattle as we were traveling on a Sunday and both of us had work the following morning. Our flight was scheduled to depart at 3:55 PM and was to land at SFO by 6:08 PM. First red flag: Alaska Airlines changed the gate to a completely different part of Seattle's airport last minute. Extremely inconvenient as this was done very close to the alleged boarding time, and Seattle's airport is massive and required several train transfers to reach the new gate. Second red flag: delays without any information. First the flight was delayed from 3:55 PM to 5:02 PM, but no information as to why. Then, the flight was delayed to 6 PM, again no information as to why. Then, 7:40... 8:10...9:00...9:40...10:00...we finally departed at 10:19 PM (a 6 hour delay) as our airplane was broken and a crew was repairing it for hours.

This was my first time flying with Alaska Airlines and will be my last! The chairs are filthy! The interior cabin is filthy! My flight coming from WA to CA was not only dirty but it had this horrible smell throughout the entire flight that I had to ask for a mask. Prior to boarding an announcement was made that it was an overbooked flight.. meaning my passengers than seats available! Horrible and filthy!!

While 8 of us traveling back from SFO to Austin on 6/16, only we were picked to check the cabin bags and whoever had such big bags than us were allowed inside with no questions asked which was very odd and truly unfair too. It looked like we were picked on purpose. I won’t choose Alaska for any reason from next time onwards.

I received an email for a discount credit if I changed flights. I accepted and changed the flight. When I tried to redeem the claim for the discount credit as instructed I was denied. After wasting more time with customer no service I was told that my credit would be available after several days and would be buried in some undeterminable location within my account. This dishonesty is totally by design and meant to save the company millions of dollars I'm sure. Avoid Alaska Airlines.

Do not fly with this airline!!! I’m now sitting on a plane that has no working air in Dallas where the temp is 100! We’re also leaving 3 hrs late because they said they were fixing the air conditioning! They unloaded 3000 lbs of luggage and we won’t be getting our bags until tomorrow. My first and last time flying Alaska!!!!

I would rate 0 stars but the system will not allow it. My flight with Alaska Airlines got delayed by 2 hours causing me to miss the rest of my trip which ended up me having to repurchase tickets. I was stuck in an unknown city for 24 hours and there was nobody from Alaska Airlines willing to help. They did not take responsibility for the flight being delayed. Said there was nothing they could do about it. I understand delays happen but it shouldn't have cost me over a thousand dollars to fix a ticket that was because of their delayed travel. The least they could've done is reimburse be. Unfortunately this is a big company and no matter how bad they treat their customers people will still fly with them. By far the worst flying experience I ever had and I have flown plenty of times. I don't recommend this company if you can avoid it.

I’m waiting on back surgery. Standing and walking is terribly painful. Went up twice to say I have to please have a wheelchair. Not only no chair but I had to stand in line leaning on my cane for 15 minutes just to have extra time. When I got up to the front and noted I never got the wheelchair, the gate agent dumbly said, “there’s one over there.” I pointed out it was unstaffed and I couldn’t push it myself….got onboard, asked for help putting my little case above me. No, they’re not “allowed” to handle baggage. Man, do I miss Virgin. Worst decision to let Alaska take them over. Worst service in the industry.

Don't ever waste your money with Alaska Airlines. Spring Break and Summer vacation is coming up and you don't want the stress of being treated like a number with a company that takes no responsibility for their acts and mistakes. Alaska Airlines lost our 3 bags on December 22, 2022. It's been 3 Months, and nothing has been done. We filed a claim in person and online, followed up in person, and have spent many hours on the phone every single week for the last 3 months only to be mistreated and to hear that Alaska Airlines don't take responsibility for their acts.

My 16 year old son had an amazing opportunity today. He was invited to a football showcase in which he would perform in competitions for college recruiters. We have been planning this trip for weeks. His flight was scheduled to depart at 8am. I dropped him and his older brother off at 7am. About 30 minutes later, they called asking me to pick them up that they weren't allowed to check in for the flight because it was too late. They were told they wouldn't have enough time to go through security check and weren't allowed to go any further. This caused them to miss their flight and the opportunity for my son to attend the event. He is so upset and there isn't anything they could possibly do to make this up to him. The only other flight they has to offer was after the event ends. I saw stories where the airline went above and beyond for customers who were running late to make their flights. They just weren't willing to do it for my sons.

I have had the worst experience with Alaska Airlines. My 15 year old daughter was traveling with her friend, the first time flying without me or my husband. Alaska changed her flights, so I had to make changes to update her flights. One update saved (return flight) that I made over the phone, however the departing flight (that I changed online) did not save in their system. While at the airport, my daughter tries to check in and find out that the changes were not saved, and no one at the airport could help figure anything out. So I had to call and wait on hold almost 20 minutes to try to figure out the flight, then after another 20 minutes on the call, Alaska Airlines tells me that there is NOTHING they can do.

I'd mark a zero if I could. First our flight was delayed for technical issues. (Completely Understand) an hour and a half. 29 Of us were told we would be allowed to exit the airplane first in order to meet outer next flight. That did not happen for anyone. We missed our flight by 10 mins. Therefore we were stuck for over 5 hours at the Seattle Airport. In turn customer service put us in primary boarding and seating. While boarding we were told we could sit in primary seating because we had been bumped. For which was a lie. The seats sat open the entire flight. We left Honolulu Hawaii at 11:55 Saturday January the 4th and did not get home until 4am Monday the 6th 2023. The worst treatment ever from any airline I've ever traveled.

I understand the policies and procedures and all the current problems with airlines. However, the lack of empathy from company and customer service is beyond me. First customer service agent would not even help me look for my confirmation numbers to reschedule my flights as the email was unable to be located for confirmation. The second agent was nice. Helped me locate my confirmation. The destination of my flight two weeks from now has gone into war. I called to get flight credit stated I could not change my tickets. I told him I read the fine print and it stated if I could cancel at least 24 hours previous I could get credit. He "talked to his supervisor" and said he could give me flight credit after all but with a $200 fee. It's beyond ridiculous. Agent said "At least they're giving you credit. It's better than nothing". This will be my last Alaska Airlines experience I hope.

If I could give them -1 stars I would, I booked flights a week in advance for my family friends that are Migrants-they were fully approved to enter US legally and I was playing a role as their translator. Flights from San Diego to Newark. Now two days before I got a confirmation to check in I did it for 5 people a day before, they get to the airport two hrs before their flight they get through clearance check and wait at the gate for 30min before boarding, I get a call from my friend and he's telling me they are holding him and his family up. They held them for 30 min. They were late to the gate and weren't allowed on the plane because their tickets already been sold to other people, I lost $1200. I made calls but like always they make ** Excuses up. If you would ask me what is the worst airline in US active right now it would be Alaska Airlines -1 stars!! (DO NOT BOOK FLIGHTS WITH THEM)!

Yes, I'm one of the 2022 stranded Christmas passengers. I do get the whole weather thing. What I don't understand is the fallout. Why are flights getting cancelled several days out? Wouldn't you get more crews working, other airlines to help, pay overtime, etc...? Also, as soon as my flights were cancelled, all Alaskan agents disappeared from the airport. No one around to help their customers figure things out. So then you have a 8+ hour wait time on the phone, during which app flights have been booked 3 days out. They disabled chat so no go there. Missed Christmas with my family like so many others. Every time I booked another flight, they cancelled. My faith in this airline is shot. I ended up driving 15 hours home.

First, I completely understand the overwhelming situation of these last few days. I’ve been trying to fly from Seattle to Milwaukee since 12/20. I’ve been on 5 flights, 4 of which have been canceled, and 1 is upcoming. Oddly, the only flights I haven’t been able to get on is the only 1 that actually take off this week and the 1 scheduled today. Both of these flights have shown seats available for purchase multiple times right up to departure, yet every time I manage to get ahold of someone (via text is the only way to reach someone) I’m told it’s sold out, even though I can buy a new ticket for the flight.

We checked in (on-line) to our flight leaving on Dec. 24, 2022 (10:20am departure) at 7pm the night before. Approx. 15 minutes later Alaska Airlines sent us an email indicating that our flight has been cancelled due to freezing rain currently falling in Portland (our destination tomorrow afternoon). Apparently it takes longer than 15 hours to remove ice from a runway?! The forecast for Portland Dec. 24th has no mention of freezing rain. Since Alaska has no other flights on Dec. 24th, and all flights are booked for Christmas Day and the day after Christmas, we will have to wait 3 days to return home...and miss Christmas with our family in Portland.

As I write this I have been in the Seattle Airport for 24 hours. Trip started with a challenging effort to find Alaska ticket counter in Miami (one gate with no sign and no attendant until a couple hours before the one flight per day with no seats in the waiting area). Arrived in Seattle only to find connecting flight cancelled due to lack of a crew. No service agent available when we were departing that plane meant we had to hunt for the one Guest Service counter still open at 11 pm. We were about fiftieth in a line of 100. Would have accepted the seats that came in over the app but there was no indication that we would get reimbursed for hotel and the downgrade from first class automatically made by the app so we waited in line only to be told such reimbursement would be automatic over the app (please say so on the app).

Today I showed up at 0927 and my flight was scheduled to depart at 1005. I was late due to a bridge going up and traffic. Needless to say, they got me through security and to my gate and made my flight.

I booked a direct flight from Seattle to Tampa as I was traveling with a toddler who had never been on a plane before. I thought I’d be a good idea to get on the 9:45 - 6:00 flight so she could sleep through the night. I was also traveling with my elderly mother and a pup. Everything was going according to plan until we boarded the plane. The plane backed up, then announced we were going back to the gate as there was issues with the engine's air pressure, they said 10-15 min, after 1 hour, we get told it’s snowing hard and the plane needs to be de-iced, again they said 10-15, after waiting about 3 is hours on the plane we begin to move. We go around the airport only to turn right back and be told there’s something wrong with the atmosphere (something like that). We get told they don’t know what they’re going to do.

I was traveling with oxygen for the first time, and upon check in on 10/25/22 for a flight from JFK to SFO, associate Mr. Erickson was very helpful. Our estimated 2 hour drive to the airport took 4 hours due to construction delays and we were rushing to catch our flight from NY to San Francisco. We had contacted Alaska ahead of time, but the type of oxygen tank delivered to us was different than what we had expected. Erickson was helpful in getting us checked in quickly and also helped us get to security quickly. Without his help we may have missed our flight. His customer service was very much appreciated. Also, the flight left on time and arrived early. We have had good experiences with Alaska Airlines.

I am disabled and require a wheelchair in an airport. My brand new luggage was busted and destroyed by Alaska Airlines when I received it from baggage claim on the 28th of August 2022. My flight was arranged by Salem Travel Agency in Salem, Il. I was unaware that baggage claim was to be done within 24 hours and no one was available at the counter to help me. I made the claim 2 days later after going thru numerous phone numbers did not work. And I was turned down because of the delay. What kind of customer service is this? My once in a lifetime trip was ruined because Alaska Airlines give very poor service at the desk and during baggage service.

Alaska Airlines is the only airline that provide any direct flights to and fro between Seattle, yet their services are poor. Due to my child's illness I had to cancel my flight and customer care did not care if we still travel and get other people sick. We decided to cancel and the airline asked me to upgrade to Main Cabin in order to get 100% credit. Since the flight was well over 400$, I payed 750$ more to get all of it back but sadly airline kept $100 from this.

I’ve been saving mileage for retirement. Not long ago 20 thousand miles got you a round trip in continental US. My standard fare for Seattle to Philly was near $500 round trip. This Sean over $1200. I checked to use mileage. 90,000 miles round trip. Goodbye AlaskaAir. Another loyal customer disgusted with your changes.

We booked 4 round -trip tickets from Portland to Kona for August 16-23 2022 with Alaska Airline and paid more for non stop and seat choice in April 2022. Then 2 weeks prior to our trip, Alaska Airline sent a message to us announcing our flights have been cancelled and rescheduled and that we had the right to cancel or to accept the new schedule. The new flights are 3 hours longer as we have to be transferred at Seattle. At this point, our Hotel had already passed the point of being refundable, so we had to accept it. The problem did not stop there. On the day before our trip, we tried to check in online but were denied. We called the Airlines and were answered that our Travel Agency "screwed up" by having not re-issued the new tickets for us. We called our Travel Agency and was informed they-the agency- had done everything.

In light of the recent (and not so recent) bad press surrounding airline companies and how they handle passengers who use a wheelchair I would like to share my recent experience. My husband was medevacked from AK to Seattle and I, a quadriplegic, was obviously unable to accompany him and flew with my daughter the following morning on Alaska Air. Since being in my chair for the past 12 years I have heard nothing but horror stories from fellow chair users and have never had to fly. I was dreading it so much; my wheelchair is literally my legs, my mobility. The only thing that overrode my thoughts was the need to reunite with my husband.

Alaska airlines is operating a bait and switch scam. You book through Alaska and expect to fall under their polices but they share flights with American Airlines. As an active duty military member this makes a big difference for me. Alaska doesn’t charge military for overweight bags but American does. I was forced to pay extra fees to an airline that I DID NOT BOOK WITH!!! I purposely chose an airline so that I could have an overweight bag. Both airlines point fingers at each other but neither is willing to remedy the problem. This may be a good class action lawsuit waiting to happen!

Alaska ruined my friend group's vacation. We see each other once every few years, and this year was in Boise from July 23-27th. Alaska was by far the cheapest and they have a generally good reputation. Our direct flight from AUS to BOI was cancelled because of hydraulics problems after delaying us at the airport for four hours. That sucks, but it's not like they did it on purpose. The flight crew was clearly frustrated and Alaska was losing a ton of money by not having the plane in Boise. It happens. Airplanes are complicated machines.

The customer service from Alaska Airlines has been getting worse for several years, even before the pandemic. We paid the First Class ticket price for sake of space my husband needs due to his disability and size, yet our luggage was offloaded from the plane due to "weight imbalance." Two of the 4 bags we checked made it, but not the ones with our clothes and toiletries, but were finally "found" and flown back to Seattle from San Antonio, 3 days later- and brought to our home at 3 am by a third party delivery company.

Bless the ladies that had to enforce this company’s terrible policies. With everything that has happened in the last two years, and dispute our best efforts to be communicative with Alaska Airlines, we were forced to donate the value of our 2020 tickets ($650) to a multimillion dollar company. We never got a flight because we could no longer afford one. Those with means to travel were rewarded while others hit hardest by the pandemic were forced to give up what little they had. We never got what we worked so hard to afford to begin with. It is criminal and I am heartbroken.

Bottom line for my first experience with this airlines. It was the worst experience. Spirit is better airlines. It should be more well known than Alaska airlines is not good one. The workers are not on par. I showed up an hour before flight and waited in line to get informed that they cannot board us at 39 mins and 40 was the limit. On other airlines there would be call out for flights and if time was running out they would bring you to the front to get you checked to go through TSA. There was not of that. And to make it worst there was one family behind us in the same predicament and they got rebook on an earlier flight that we were informed was full. They got taken care of before us and they were behind us.

Alaska as part of an ongoing pilot shortage cancelled my flight within 24 hours, they offered a refund, or to rebook on a later flight. Unfortunately I couldn't delay travel, and had to rebook on a different airline and last minute cost costing an extra 300$. Since you can't guarantee that their flights will actually fly, and given the amount of cancellations, I wouldn't book with them given the risk of them cancelling. Alaska are canceling roughly 50 flights a day, about 4% of flights. Can you risk a 4% chance of not flying - They won't reimburse you for rebooking on a different carrier.

They caused us to miss our connecting flight then refused to accommodate us a room. Even refused to help me and the wife's both 69 years old with medical problems even find a room for the night. Absolutely horrible service. Will never fly Alaska airlines again as long as I live. Pray their planes never get off the ground and screw over the public again. They had 200 people or more they screwed at Seattle airport on May 20th 2022. Name is Gene ** and this isn't the only place I will leave this message. In fact I will inform as many people in every social media is can find how rotten dirty scumbags run this company.

Booked a flight Edmonton to Honolulu via Seattle, less than 2 hours layover. Got to the Edmonton airport on the day of the departure and was told that we were put on an earlier flight from Seattle to Honolulu and that flight had already departed, prior to us boarding the flight from Edmonton to Seattle. We received no phone call or email advising us of any changes. We were then booked on a flight for the following day meaning that we are missing out on a day in Hawaii and have to spend a day and night in Seattle, going to/from the hotel, checking in, going through the security, etc. My nine year old is devastated.

We flew home on Alaska 3/21/22 from Palm Springs, paid to check 2 bags with them, when we picked up our luggage in Seattle one of our bags had 2 tears in it, and a sticker next to one of them. We thought perhaps they noted the damage for the record. I also had to return to work that day so we didn't have the time to file a claim at the airport. I called when I got home and filed a claim immediately. I was asked to provide photos the next day, which I did. I then didn't hear back until March 26th, only to offer an insincere apology and substandard decline of my claim due to unforeseen mishaps of ordinary handling?? I responded of course that this was not acceptable, and received no response. Again I responded on 4/8/22, advising at the very least they could offer a refund of my Checked bag fee of $30, since I only valued the bag at $30 to begin with. Finally I received a response today, this was their too bad, so sad response...

Hey Alaska Airlines! I'd like to know why the 2 tickets I BOUGHT and PAID for on Mar 26, 2022, Flight 746 Departing Seattle (SEA) Saturday, April 30, 07:15 am was all of sudden today, Tuesday, April 19, 2022, @ 2:05 PM CHANGED to an OVERNIGHT flight, Flight 260 Departing Seattle (SEA) at @11:05pm on Flight 260?

I had to travel for my work as a ski coach, they broke a pair of cross country skis in a ski bag lined with a giant plastic pipe... (only on one of the three separate legs of the trip). I reported the damage, they denied responsibility claiming sporting equipment is not covered, even though they make you check it and pay extra for it. I have never been able to break my skis while transporting them, I don't know how they handle it to accomplish that. The worst part of the whole experience is not the loss of an $800 pair of skis, but dealing with rude, unhelpful representatives after waiting for hours on the phone who must get a kick out of giving customers the run around.

I reserved a one way flight for a family member from east to west coast. Family member had a medical issue and COVID at the same time. Although he tested negative for COVID, his physician called and said he should not fly due to return tests. I reserved a saver fare at 1:35 pm and the call came at 2:00 pm the next day. Since the website said the high call volumes were an issue and to go online and cancel or reschedule, that is what I did. I cancelled. Phone hold times were 9 to 10 hours. I emailed so someone else could have the seat. After calling and asking for a refund (due to medical) I was told that since it was a saver fare, no refund would be issued. I could have lied and said it was COVID-not sure if that would have worked, but I was honest with the medical issue.

Up front -- I've always been a fan of Alaska Airlines and have had no issues with them. I like the service, the booking process, and the flights. Until now. The chaos caused by the pilots dispute with the unions forced delays on me as I was trying to get to Anchorage from Portland. My connecting flights were cancelled three times. I understand the dispute and have no complaint about that. But I was due at an event for which I was now 3 days late. Finally, I said I'd like to cancel and be refunded. The attendant said I would receive a full refund for the round trip. I booked with another airline and arrived the next day.

In January, 2022, I booked a flight on Alaska site, then booked a hotel on Alaska site. Alaska later cancelled the flight at the last minute resulting in me not being able to get to the hotel of my destination, I had to pay another hotel fee in a city I was re-routed to and Alaska would not refund me the missing hotel night because of their cancellation, citing it was the hotel policy. I found that to be unacceptably deceiving and dishonest. I did not have any interaction with the hotel, my transaction was with Alaska, I did not cancel Alaska nor the hotel, Alaska took both money from me then failed me on both fronts, yet it did not take any responsibility for the consequences, let me take the missing hotel financial loss, in addition to the total disruption of my schedule. The lesson learned is that Alaska would not stand behind their sales.

This airline discriminates against disabled military veterans, makes threats to its guests, uses hypocrisy when enforcing its own policies and used unprofessional demeanor when resolving issues. Fly another airline.

Alaska **line. Worst **line ever.. Still haven't been able to contact an agent since flight cancelation Dec 26th!!! It's now been 16 days since I was promised a refund for both of my reservations (one was for a person of size, in which alaska **line already gave the seat away before check-in).

My flight from Sonoma Co to LAX on Dec 15th was delayed by 30+ minutes. I only had 30 minutes between arrival and my departure to Spokane and with the delay, was afraid I would be stranded in LAX with no connecting flight until the following day, so I decided to change my flight. When I contacted Customer Service, they were wonderful, compassionate, caring and polite. The young lady apologized for the delay, understood my fear and rebooked my on a flight on Dec 17th, with no charge for a flight I am sure was more expensive than my original flight. I travel the CA to WA route at least 6 times a year and I've always chosen Alaska simply because they are economical and they treat their riders with care and respect. Won't fly any other way.

We had flights booked flights pre-Covid, that were cancelled. The flights included premium seat upgrades. I was only offered credits in a wallet to spend on future flights. I tried to use the credits, but was not allowed to use any of the money spent on the re-booked flight premium seat upgrades. I spoke to two customer care agents and a supervisor and they all refused to assist me. I was asked to buy the premium seat upgrades again, and they referenced the wallet terms and conditions, which do not specify "premium seat upgrades" (very general language that can be interpreted to mean anything). Think twice before purchasing premium seat upgrades on Alaska Airlines.

Baggage service told us they had our bags when in fact they did not. Sarah in baggage service literally ignored us. Called in her supervisor who made the situation worse and just wanted to blame the poor baggage handlers. One of the worst customer service experiences I have ever had.

We planned to travel to Hawaii for family retreat 3/18/2020, and bought two Alaska Airline tickets for me and my wife at the cost of $1094.74, but the plan was cancelled due to prevailing COVID-19, so we received a credit of $1094.74 for two tickets. However, these credit is set to expire 12/31/2021 but we can't make another travel plan in this COVID-19 still prevailed time because my wife has underlying disease Pulmonary Fibrosis and we can't afford to take the risk of catching COVID-19 considering our age and disease. Therefore I requested to extend the expiration one more year or refund the credit, but my request was declined.

Had to cancel a flight last Christmas due to COVID-19. Called and had to pay $80 to get voucher and not lose full amount. A year later, try to use it and am told I cannot use a different carrier although booking thru Alaska. Only one flight option and even with voucher would be ridiculous price. So try to book a one way with a Alaska, returning with a cheaper airline and put in voucher code and says "no funds available". I’m done with Alaska. You just ruined my Christmas.

I have been an Alaska Airlines member and consumer using the Bank of America Alaska Rewards card for many years now. Each year I've paid an annual fee for benefits I've never been able to utilize. In all these years, I paid more than the going rate (comparing similar flights/dates/times on Travelocity/Priceline/Kayak) to fly many times just to use miles or what they call their companion fare. Every time it's worked out to be more expensive. Every time I feel cheated. This company tricks you into believing that there is some benefit to membership, but there is NONE.

Pilot was 1.5 hours late, making the flight over 2 hours late to arrive in Anchorage from Seattle. The flight had to get a "rescue pilot". This made me completely miss my flight through Ravn airlines to Kenai Alaska, so my father had to drive 3.5 hours one way to pick me up in Anchorage. Going back home, The flight was 45 mins late leaving Anchorage, so I completely missed my connecting Alaska flight from Seattle to Omaha. The customer service lady had to book me on a flight through Delta 2 hours later. I would have made the flight if she has just called over to the other terminal to let them know the plane just landed and I was on my way but she refused to do so. The Delta flight added another layover and I got home 4 hours later than planned.

Alaska Airlines was delayed and landed late every flight out of 6 fights round trip in a week. Leave us just sitting on the dang plane forever on the tarmac not moving. No excuse for this **. 135 people on board. And the crew don't give a **. If you say something they get pissy and ask you to be seated. 3 time we waited on flight attendance to show up. Then they are rude to you cause they are late. Unreal. ZERO CUSTOMER SERVICE ANYWHERE ANYMORE

We boarded a plane home from Costa Rica. When getting in our seats my husband pulled down his mask to communicate to our children where to sit. The flight attendant Tyler immediately told my husband to put his mask on, which my husband did. My husband explained he was trying to help our children. The flight attendant then told us we were going to be a problem. This made us uneasy. Right after this another flight attendant started yelling at another passenger about their mask and threatened to extradite the man.

Linda in Phoenix walked me through each step to help me set up the flights. She was patient and so helpful. I wouldn't have been able to accomplish this myself. Thanks so much, Linda!!

Alaska Airlines canceled our flight reservation without warning nor refund. We had not purchase flight insurance and they refused to reschedule us on another flight. As a result we had to pay last minute fees to make another airlines flight. The Alaska staff was very rude about this and provided us no help. I would not recommend this airline.

Flight was about to land and then went back into the air without any communication from the flight crew. The plane seemed to be circling. The main issue is the lack of communication. The flight was about an hour late. Customer service offered only a $100 discount promo to be used on future flights but my spouse and I will never fly with Alaska again. Customer service agents on the phone were rude and unsympathetic to the situation and didn't seem to care. The customer service agents had an opportunity to make a better impression but instead they only made it much worse.

A last minute flight at a reasonable price. I flew in on a different airline so it's an easy comparison and as usual Alaska is far superior in its pricing and amenities. My one complaint is I wish they would not permit patrons to hog the overhead. I fly with one small backpack and am often forced to stow it away many seats away from my assigned seating which prevents me from easily accessing it for meds for example.

Alaska Airlines used to be my go to airline. I loved it so much that I would fly them (even if there is a cheaper option for that route). But I will never fly them again unless it's the one and only option. I always booked my flight early to be guaranteed a first class cabin. For our last three travels with them we were downgraded to coach. They make a frequent habit of combining flights and as a result we were moved to coach and given vouchers for future travel. I understand the whole lockdown issue but it's frustrating being bumped 3 consecutive times. I am traveling with them again in a couple of weeks but that is it.

My grandson (age 13) and I have reservations from SeaTac to El Paso on the same flight. Alaska assigned me a seat and not my grandson. I called to have him placed next to me and they are charging $125.

First I want to give a shout out to the Alaska employees in Detroit on July 30th. They helped my disabled mother and I greatly. They didn't make me struggle with luggage, wheelchair, walker, alone. They were very helpful. They changed seats for us because we were in the back of the airplane. They shuffled people around and got us in aisle 13. They transferred her to her seat well from the wheelchair to the aisle seat.

Alaska cancelled our connecting flight without notice. Added hours to our layover with a 10 month old. Staff was at best completely useless, at worst insulting with their placations. Alaska must have a lot of people with an unofficial title of "Professional Useless Person" given the enormous number of Alaska dieg walking around. Everything seemed to be everyone else's department. It's amazing how many employees you need to tell someone to call customer service. This used to be a great airline. Now it is my last choice.

It is pretty simple, whether it is policy some fine line **, I will never use them again and will refer others to the do the same. I had a memorial in Reno and I arrived at the desk to check in 35 minutes before my flight, And they claim they already sold my seat. I had plenty of time to get through check in and to the gate as I was travelling light. I was told the next was was later 12 hours later. Ultimately I did not take the flight because there was no point as I would have missed the memorial. And then, I am told I get no refund or flight credit for it. I tell you what, where I come from that is straight horrible customer service and ethically wrong.

Flying back from San Francisco to Los Angeles on a Saturday after a one day work trip, I received an email when I awoke offering me a $250 voucher to change my flight to another day -- I was supposed to fly out at 1030pm after a day of work to get home to see my family and we had plans the following morning. So I naturally ignored the email.

First leg of the trip we paid hundreds of dollars to choose our seats and make sure our family was together since we have two kids. Well, they "couldn't find" our seats even though I had a very ear and detailed receipt in my email... When I showed them the email they were like "ooohhh... not sure why that didn't come up in our system. Well, we already gave those seats away so we will have to split up your family." To make matters even more laughable... even though I paid hundreds to have specific seats, 3 of us were seated in the very back row against the bathroom.

I bought 6!! 1st class tickets to take my son and his buddies with their dads to Alaska and your terrible airline checks me in at airport gives me all boarding passes then when I got to the gate they moved my seats!!!! This is **!!!! And we have a connecting flight from Seattle to Juneau that you screwed up too and now my son and I are separated from his own birthday!!!! We are missing car transportation- the ferry ride to the island we’re staying at and they have no ferries for hours 'cause you move us off our flight. I want to be contacted immediately. I want my money back.

I fly with dogs, so that means I have to call customer service every time I fly. Not only do I have to wade through voice recognition (the rudest modern invention around) but the hold times have become astronomical. They do have a call-back option, but you better be sitting staring at your phone for that 45 minutes, because if you don't pick up on the dot, they'll hang up on you. I am an Alaskan born and I wish we could take the name away from them. I don't want to be associated with such poor service. My current plan is to burn out my air miles and find a new airline. My loyalty is gone. Old man Wein would roll over in his grave.

Absolutely the worst experience ever. I highly recommend you avoid Alaska Airlines at any cost. I was planning to enjoy my first vacation since the covid shutdown in Honolulu Hawaii. However, the airline's representative denied me boarding the flight. They claimed the travel agency did not pay for my tickets. When I called the travel agency, which was after flight departure already, they looped the airline representative in the call, airline representative admitted it is their fault. At this point, their mistake cost me losing my vacation, my Covid test, Uber rides, and Hotel cancelation fees.

Alaska's customer service was extraordinary in our recent flight from SF to Boston. Honestly, we had screwed up our reservation, finding out that the flight we had booked had departed two days earlier! They busted their tails to get us on board a full flight, with seats together. (I don't know how they did that...) It was complicated by my wife's severely limited mobility, yet they just blazed us through with speed and courtesy. I always liked Alaska, but often price-shopped. Not any more, though, not any more.

Alaska Airline is supposed to be a reputable company without unethical blemish. That was the impression I got flying Alaska in 1989. Along with the food served in first class was a little card containing biblical verses. So I continued to utilize Alaska for all my business travels. Even with my recent bad and negative experience, I have just completed two trips on Alaska flying first class. But, I am troubled and disgusted by the fact that Shannon, one of Alaska Arline supervisor would advise me to go to court to resolve a dispute of $776.00 stolen by notorious Justfly.com (already facing massive lawsuit in CA because of their fraudulent practices). What happened to integrity and decency at Alaska?

Avoid this Airline if possible. It's an inhumane cattle service. Tiny seats and I only weigh 120lbs. Flights are booked, no spacing, it's scary even without Covid. Very Rude as well. Horrific service, overcrowded, I feel sorry for air hostess as this puts them in jeopardy too. Hail Delta!

Alaska Airlines - Not good for families and they are not keeping their promise. Please be careful and think twice about purchasing main cabin tickets! I made a reservation for Spring break, we’ll in advance with Alaska Airlines from Seattle to Kona for our family of 5. The trip was booked already in November 2020 and departure was 3 April 2021. To be sure that we all could sit together, I purchased the main cabin tickets, which came at a $89 higher cost per ticket vs the super saver tickets. I saw the value in being able to choose seats and make sure that the family could stay together. It feels more important to do that when you are traveling with kids under 12 in particular now during the Covid pandemic.

I flew on Alaska Airlines (Flight 51) yesterday from Chicago to Seattle. During my flight l experienced a significant in my glucose level. You see, l’m diabetic. This resulted in me feeling light headed and dizzy. Fortunately, there was a flight attendant close by and l turned to him for help. I asked him if he could please get me something sweet to drink. I told him that a Pepsi or Cola drink will do. He told me that he get me the drink. He didn’t and l did not see him again for more than one hour.

This airline was once regarded as one of the best but that description is quickly dissolving. It seems like there is a mechanical issue very frequently that causes delays and cancellations. As a result I have missed connections, meetings, and have lost money. Please try to make sure your planes are ready to go before it takes off. That's what Maintenance is there for....

The customer service is by far the best in this industry. The staff truly try to be your best, and most helpful friend for the duration of your itinerary. Alaska's equipment is always topnotch, and if a problem arises, they take great care to get you safely to your destination. The in-flight experience is the best I've ever had, and unrivaled compared to other airlines in my experience. I will always recommend Alaska to anyone that might need or want the best.

I've flown Alaska six times now into and out of Missoula MT from Sacramento CA. The flight service has been good, the flights on time and the planes are pretty comfortable. I feel comfortable that they are doing a good job of cleaning and sanitizing the planes, in fact they were on the plane cleaning before we were all off the plane on my last trip. I don't like the price I've paid for checked bag, but it's actually gone down for my upcoming trip.

They keep a tight schedule and serve great food. Once when I missed a connection due to baggage issue they paid my expenses to stay another day at the hotel till my baggage arrived. They have always been friendly and courteous to us and helped with any issue that we have had even it wasn't their fault.

I've been flying with Alaska for many years and feel like their family!! There has been many times when circumstances have required interaction with the stewardesses or other employees. In all cases they have resolved any issues, problems and made me feel comfortable!

Service is great but seats could be more comfortable. The seats need more padding, width, and legroom. I am a short person and find myself too close to the next seat. There is not enough space between passengers and feels too closed in.

They say one thing on the phone and then deny saying it when you miss your flight. They did not follow safety guidelines about capacity. The manager on the phone was dismissive and did not start the refund like he said.

I’ve been using this airline for years and find it fine to use. Airline service has gone downhill in all the airlines I’ve used in the last few years but I think Alaska has done about the best. Easy to book, not a lot of unwanted surprises when you get to the airport and good customer service. The pilots do well too, good take offs and landings and always friendly.

They have been more than accommodating in these troubled times especially - due to flights getting canceled for whatever reason they have done everything from offer Uber for free to put me on another airline to upgrading me to first class when we did leave the airport. I am a lifelong customer of Alaska/Horizon and they have my vote for an overall 5 star rating.

I have used them for trips to California. They are clean, no frills but on time every time. A great secret and budget friendly. The name made me think they only flew to Alaska so I dismissed them, glad I finally woke up.

Alaska Airlines is the easiest to use from Washington state, the price is fair, the 1st class is the best. Lots of leg room, snacks, almost worth the price. If jets were updated a bit more I would even like them more. Also, free or reduced luggage fees would be cool also,

Alaska Airlines prices are fair, no hidden fees. Comfortable and staff very courteous and helpful. Think they must have a rigorous cleaning system because the plane looks and smells clean. They are my favorite airline.

The seats on Alaska Air are roomier than other airlines I have been on. And they are leather and very comfortable. The Staff is accommodating. I’m disabled, I use a walker. At the Nome Alaska Airport, you board by climbing stairs. I can’t climb stairs so they took me up to the plane on a cargo lift!! I love Alaska Air.

I was returning from Salt Lake City after my father passed. I had too many guns and family heirlooms overweight, explained to the ladies why I had so much baggage to check. They purchased me another piece of luggage helped downsize so as to get the weight per bag correct and waivered my freight fee. It was a blessing to me, all my treasures from my Grandparents and father arrived safely in Alaska where I now display them to my friends. Once again thanks Alaska Airlines.

Alaska is what all airlines should strive to be. First class service is remarkable. Staff is kind, courteous and very respectful of their customers' needs and concerns. Alaska for me is the most reliable, available for on time departures and arrival.

A sad day today for me. Wish I wasn’t writing this review. Been an Alaska flyer for years now. Have always loved it. Great prices. Great service. Today I don’t think I can ever go back. It’s a principle thing for me. Being a businessman, I highly value how a business treats a customer. We value our customers and put them first in EVERYTHING. Today had one of the most horrendous flights I’ve ever experienced. Halfway through my flight from Honolulu to LAX the flight attendant approached me as my mask was down after just finishing eating some snacks. As if from a hawk from her nest made sure to immediately address my mask being down and almost in a command said “Put your mask on.” Not a please. Not a “hey sir, you’re our valued customer and you help pay my bills but we have to abide by the law, can you please put your mask on.” It was a “Put your mask on now and I’m not leaving til you do.” kind of a command.

Alaska Airlines is my favorite airline. They are always running deals and you can find "saver" fares the majority of the time. The flights are always clean and staff has always been friendly. I was bummed when they stopped being as COVID safe before other airlines (they started selling the middle seat before Delta) but otherwise I've never had anything bad to say. I also love you can charge your device on every one of their flights. I always seem to lose all my battery when I get in the air.

I love Alaska Airlines and have their credit card which offers a very generous companion fare annually. We have been using Alaska Airlines to fly nonstop from Sacramento CA to OGG (Maui). Sadly Alaska Airlines is no longer offering nonstop flights from SMF to OGG. We are switching over to Hawaiian Airlines because of this -- I sure wish Alaska would bring back their nonstop flights.

Alaska goes beyond expectations to ensure a quality travel experience. Their customer service is quick to solve any issues when I call. Also, their schedule is usually without any delay which allows me to plan my travel with confidence.

The policy for Alaska on refunding tickets on flights they cancel during a pandemic is a joke. I had two flights cancelled on me. After the first flight, they gave me credits. I used those credits to buy the second flight. They then cancelled the second flight. I cannot fly any of the other schedules with my 4 year old as they are overnight flights. They now will not give me my money back when I am not able to use their airline since it seems like they continue to cancel the only flight I can use of theirs. Customer service was short and repeated the same thing over and over again and did not want to understand how the policy during a pandemic is one-sided. I now have over $600 tied up in their system and no way to use it.

Beware of fee changes: We had a direct 6 hr flight back to the mainland and Alaska cancelled the direct flight and booked us on a 2 stop 16+ hour flight. I have a bad back and could not do that so had to delay return for 10 days until Alaska started direct flights again. I am being charged the flight difference fee even though Alaska created the situation. They say no change fees, but that does not include fee differential even though they create the problem. Time to get rid of Alaska credit card and go with another airline.

I have to say that I have flown Alaska Airlines for several years, it used to be middle of the road flights with first class being ok at best compared to the other airlines. A co-worker and friend lost his father to whom I have become close with. Flew back East with his family to attend the funeral. The co-worker and myself used miles through our employment so we were on the same reservation. The flight attendant was very rude to the co-worker example didn't give him his water or nuts but made sure we all had the condiments handed out. This co-worker is very quiet and would never cause a problem. He fell asleep with his mask on and it fell under his nose.

When flying is safe again, no airline rewards program beats the AlaskaAir Visa card. The miles earned are typical, but the use of these miles is the best in the industry: they can be used for any and all flights on Alaska Airlines or on any of their dozens of partner airlines. There are no blackout dates, the miles never expire, and reward seats are as available as any direct purchase seats. No other airline program is as "open" as Alaska's! They also give an annual "$99 companion fare," which more than offsets the $79 annual fee. They also offer a free card, but with much reduced benefits: in this case, the $79 card is a much better deal than the free card.

I do not know what kind of training she has been given, but she did an excellent job of undermining the service she is paid to provide. I can only assume she has had a VERY long week and must be dealing with some VERY stressful things at home. I think most of us are. Regardless, this is absolutely unacceptable behavior from a customer service representative, especially in a closed environment with no exit. I imagine she is frustrated from having to repeat herself with many OTHER customers, however that in no way excuses this behavior. If a person resents their job, they must not want to keep it, at least that is my perspective.

Legally they've done nothing wrong..but morally they are not good to customers... I went to a travel agency that failed to transfer my tickets... I am an indirect customer as I bought Alaska airline tickets...wanted a refund but was denied...greedy airline...no customer good will... Applied for another date...online agency failed to do anything...so I asked alaska to help... They just washed their hands of the issue..did not morally accept responsiblity...companies direct or otherwise run on good will... Well guess what...mud sticks..be it direct or indirect...I will never use this agency...same with alaska airlines...never again!!!

I bought flight insurance (the "Total Protection Plan") on a flight from Pitts burgh to Seattle in April, but couldn't travel because of coronavirus. The insurer, AIG, is asking how much the airline is crediting me. They're crediting me with $173.40 and $399. However, I CAN'T CHANGE THE DESTINATION! The conference was postponed and done online. And Alaska Air has canceled flights from Pittsburgh to Chicago, where I DO want to go. So now Expedia is giving me the run around on behalf of the airlines, so that AIG and Alaska Air can get out of doing anything! To say I'm furious is an understatement. After being on the phone for an hour, explaining the problem, and while Expedia's representatives talked with Alaska Airlines, they dropped the call. They had my number, but didn't call back. Anybody know about a class-action suit against the airline or the insurer?

I tried to get a refund due to flying to Alaska to escort family members back to a spouse in the military in Anchorage. We cancelled due to the Covid 19 Pandemic that hit Seattle. We had 3-4 hr layover in Seattle there & back. I am 73 years old & I paid for the trip over $1400. I cancelled because of pandemic & because news saying everyone over 60 stay home. We were flying on 3/17/20 & I was coming home on 3/19/20 a very short time period. The family members I was escorting included a 2 yr old. Even Yellowstone National Park was closed due to virus on 3/20/20. I am compromised with meds & age. Alaska Air said only credit but no one in my family needs to go to Alaska anymore. I will never use the tickets.

I understand with all that is going on right now that flights may have to change from time to time. But they have changed my flight four times in less than two weeks and tell me it’s because they need to get fuller flights. This is excessive! You should know how many people are going to be on that flight when you changed it the second time but to change it a third time and then again on the fourth time? Get it together Alaska! You’ve lost a long standing customer.

My husband and I are frontline health care workers moving from Baltimore to Seattle for work in 1 week. We are moving with 2 cats and due to our leases at both locations as well as having to work in the hospital once we get to Seattle, booked a specific direct flight June 1st and added our cats to come with us. 1 week from the flight we find our flight has been rerouted through another airport and they will no longer let us bring our pets. They explain that when they changed our plane yesterday they put us at the back of the line for pet tickets which were now already full on the new flight. It did not matter that we had previously booked the pet’s tickets before the flight switch.

LIERS: The airline said they were requiring masks during this pandemic - while they made the announcement to do so there was ABSOLUTELY no enforcement. It was all a joke - or good advertising. It is dangerous to fly this airline. I would never trust an airline who so blatantly lie about customer safety. Even after I specifically asked them to remind people to put on masks, the attendant said it was a requirement while a passenger less than 6 feet from me blatantly had no mask on - and fell asleep that way. I finally moved closer and nudged him with a paper to ask him to put on a mask. FOR SHAME AIRLINE!!!

We booked a flight on Alaska Air from Fort Lauderdale to Seattle for a Cruise in June which was obviously cancelled, given the current Worldwide Covid-19 Pandemic. NCL did the right thing and refunded our money, after offering a substantial credit, as an option. Alaska Air on the other hand, offered us a credit that we must utilize within one year and BTW, we must do a layover in Seattle, regardless of where we are travelling to. I will never recommend this airline to anyone and in fact, I am looking into trying to gather others who have had a similar experience and possibly file a class action lawsuit. I cannot believe the management of this airline, who received a government bailout, is so short sighted and frankly, inept. The board of directors needs to take a good look at the management they have in place, because this is a potential public relations windstorm.

The one question to ask yourself is this: How is Alaska Airlines, who received hundreds of millions of dollars in the COVID-19 bailout, focused on the long-term retention of their customer base? If you believe actions speak louder than words - read this: Alaska airlines gives disgruntled passengers air miles for lost luggage, an unsatisfying experience and a plethora of other reasons - am I right? They use air miles as a retention tool, because giving a passenger air miles doesn't monetarily cost them anything.

Because of 'underbooking' my flight was cancelled not once but twice. The rep said they couldn't issue a refund because they weren't actually cancelling me, merely 'rescheduling' my flight.. Imagine, flight numbers were changed, departure/arrival times changed by 6 hours, and a 2 hour non-stop would became 6 hours with one-stop.. Only speaking up the food chain got me my well deserved refund. Alaska Airlines never again.

Thanks to Corona-19 Our trip has been canceled. While scheduled to fly to Tahiti on Wednesday April 17 then Cruise to Hawaii and Finally on May 3 Fly from Seattle back home to North Carolina, Our trip has been canceled. While trying to get my money back all the people with Alaska can tell me is that they can issue me a credit to fly with them at a later date. The flight has not been canceled, but the plane flight number and time has been changed, BUT NOT an hour's difference. It has changed one time by 10 minutes and then another time by 40 minutes. It has been underneath an hour so it does not qualify.

The seats were so dirty in a supposedly just "cleaned an hour ago" that the attendant had to wipe all three down and the trays and chunks of sticky goo... Mold on the exit door over the wing was bad... The bathroom was so disgusting I stepped in feces and there was urine everywhere... I threw my shoes away! Dirtiest flight of my life... All we needed were chickens and some gas cans.. It was so not ok. I have both videos and pics which are a little hard to deny Alaska! Your own crew cleaning and the toilet filled with paper towels and not paper...

We booked flights back at the beginning of February 2020 to fly the first week of April 2020 to Alaska. Then COVID-19 turned into a huge issue. We cancelled these flights at the beginning of March 2020. These were booked as non-refundable flights. Since Alaska enacted a policy in March 25th, 2020 that all visitors to Alaska have to self-quarantine for 14 days if they come to Alaska, I called Alaska Air to see if there was any option for a refund and was told absolutely not. I can have a credit towards a future flight. Great, when the economy is the toilet and my husband was laid off, we can rest assured that at least we can book our vacation later in the year. I understand policy under normal times but with everything going on, we are more interested in paying our mortgage than we are in taking a vacation anytime soon.

In 2019 I booked 4 round trip flights to Anchorage for fishing trip in July on phone with Alaska Airlines on phone. I explained that 2 of us had possible medical conditions and was assured that we would be returned mileage used and money would be credited to wallet if CANCELLATION was necessary. Our good friend passed away at the time of our flight. Mileage used was returned and $1100 was put in a wallet, after we paid a $250 fee. 2 of us had planned to take the trip in June 2020. Now the virus is here and that trip is not happening. The wallet cash has to be used by 5/2020 for a flight which can only go out to March 2021. I have requested an extension for our wallet cash to enable us to take a 2021 summer trip to both Alaska Airlines and Alaska Mileage plan. Both said they have no way to help us. We will now lose $1100 plus $250 due to death and the virus. Very disappointed in Alaska.

My son has a friend in Salt Lake who he wanted to visit. We booked a flight with Alaska Air in January to fly out on April 2nd. You can imagine his disappointment when we said he could not go due to the virus pandemic issues. He had worked so hard to save his money to see his friend. When I called to cancel the flight and she told me we would get a credit for the full amount to be used at any time before a year, just the reservation completed in a year not necessarily to fly during that time. Wow, to say I was thrilled and surprised is an understatement. Thank you Alaska Air, we understand this is a very trying time for you as well. We appreciate you looking out for your customers.

Buyer Beware!!! We had a cruise cancel because of the Coronavirus, Alaska Air will not refund our money.... this just stinks!!! With the economy in the condition it is every penny counts. I highly doubt I will ever fly Alaska Air again.... Buyer Beware....

Purchased 2 round trip tickets on 1/24/2020 from Portland, Oregon to San Jose, California. Dates of travel were 3/26-3/30. Mid March, Santa Clara declared no gatherings greater than 10 people due to coronavirus in that county (San Jose is in Santa Clara County). A week before travel, the Governor of California declared a lockdown. My tickets were non refundable. However, these are extenuating times and I should NOT, can NOT, travel from Washington state to another lockdown state, CA. ***Alaska Airlines would only offer a credit.*** Terrible. Airline industry is already getting a government bailout but wants to hold hostage their customer's money too. The right thing to do would be to refund people's money. People are losing their jobs, told by the CDC to stay home, and instructed by Governors to shelter in place. Alaska Airlines could care less. Remember this America, and choose to spend your $ on companies who deserve it.

Starting at the check in experience, it is EASY. Have self check in and bag tagging, do it yourself or someone is always there to help you if you have a problem. The planes themselves are consistently clean and roomy with holders for mobile devices and plugins. Attendants are attentive and ready to help out. The website and mobile app make ticketing easy and you are able to check out any phase of your flight. They have great deals and destinations are constantly expanding. Employees appear happy to work for Alaska and proud of their airline. That translates into how they treat the customer.

Clean planes, organized boarding, courteous service, polite stewards, good food. Usually on time and if they have room I have been upgraded to first class twice at airport. And by the time we walk down to receive our luggage it's already on conveyor belt.

Booked tickets to fly out to Hawaii from San Jose, Ca for April 12th. All of California is in shelter in place at least until April 7th. Had bought insurance. Have a doctors note not to fly. Losing my job. Tried to get a refund and was told no that they will give me a voucher to use by September. I can't fly and have no plans to fly this year. I am out of work and can use the money. Do you think that they care?? No, I was told they were already losing money and I would get a voucher that was it. Use it or lose it. Such great customer service. Glad Alaska cares about is patrons.

Wish I could give NEGATIVE stars. We waited in line to check in well before and she made everyone in line miss their flight. She has zero customer service and is the worst person to have representing Alaska. We along with everyone in the line will never be flying with this airline again.

The airline has a good variety of flight times which fits my needs well. Reservations, or upgrades are easy to manage, as well as seat choices, through their web site. Prices are reasonable. They have direct flights to my preferred destination (frequent flights to this area to visit family). The flights are dependable; infrequent delays, which is a standout compared to other airlines that I have used. Service is very friendly and efficient, as well as personable.

I have had very good experiences with Alaska Air. They fly direct to my favorite domestic destinations and are almost always on time. The mileage plan is slow to accrue unless you have their Visa, which I do not want due to the yearly fee. Their fares are very competitive as long as you can book early. I prefer flying Boeing jets which they have many.

Over 2 phone calls. One I was on hold for 3hrs. I wanted one way to Tucson, Arz. I was charged for round trip... 1 lady was one of the rudest people I have ever talked to at ANY airline.. I love Alaska Air but you need to check on your people who take reservations....

Having long layovers, and having to walk a mile to get to a departing flight is horrible, especially when you’re a senior. No carts to assist, as they are too busy on cellphone or talking to other employees at Seattle. Food service choices are horrible. Cheese plates are dry. Cookies, hard. No many snack choices. Attendants only came by once, twice would be nicer for refills.

The seats are to close together.. No leg room, unless you pay a premium.. Not fair. Everyone should be able to fly comfortably especially with what you pay. When someone lays back you have no room to do anything.