Alaska Airlines Reviews

Have tried for some time to settle this and am now giving up. Three tickets to Hawaii several years ago, on a flight canceled by Alaska Air. Never able to reschedule the trip and just tried to use the balance on another trip. Told that the $1401.60 balance has expired. So, the money is just gone? Thanks a lot, Alaska Airlines.

Regarding the article with the Alaska Airlines Pilot that was allowed to ride in the jump seat without any screening and became a deadly hazard to the entire flight of passengers. Alaska policies and rules need to deny anybody in the cockpit except crew that has been screened for flight. This has been such a blatant security breach. Alaska should be held be accountable.

We won't be flying Alaska again. We were bumped from our first class seats (due to seat malfunction they daid) and lied to to get us to accept seats on Jet Blue first-class where we sat in the back row in front of the the toilets. For our trouble, we were offered $200 each on our next flight. We were offered dinner vouchers, but declined bc we were told we'd be going to other first-class seats. No Thank You. Instead of the receipt, I have included their reply to us.

Hi I gave Alaska Airlines a BAD review about six months ago. They are still BAD! BEWARE! About two months ago friends also flying 1st class were VERY UPSET by Alaska. They loaded passengers knowing the door on the plane did NOT close properly and lock. SCARY! Eventually they cancelled the flight and left people stranded. My friends were lucky and took their flight home with Delta. When I previously reported them to the FAA they threatened me personally so I WARN everyone for their safety and comfort. DO NOT FLY alaska airlines, they DO NOT know what customer service is then thought they tell you they do a GREAT service. It's a very SCARY and sad. BE SAFE and fly any other airline.

Booked a flight with Alaska air and after three hours of delays the flight was canceled. All flights were grounded. They refused to pay my hotel or rental car fees which totaled over $1300. I am now in the process of the Better Business Bureau filing a complaint. Because I was not able to cancel these within 24 hours I was responsible for the full amount. It was completely the fault of the airlines and they should compensate for money that was lost because of their ineptness.

Alaska Airlines’ ATMOS Rewards program was hacked following their July 2025 cybersecurity breach that exposed customer logins and passwords. They failed to notify customers or take basic preventative steps—resulting in my account being taken over. The hacker redeemed all my miles for a round-trip ticket from LAX to China. Within five minutes of receiving the redemption email, I reset my password—but then my email was hit with a massive subscription bombing attack. When I called ATMOS customer service, the hold time was 1 hour 15 minutes—only for the agent to say, “oh lord, I don’t have time for this,” and hang up. I called again, waited another 1 hour 28 minutes, and was disconnected again. No email support. No chat support. No accountability. An airline that leaks your credentials, offers zero protection, and treats customers with open contempt doesn’t deserve to be in business. Absolutely appalling.

Brought my mother, and her elderly friend, to the Alaska counter in Medford, Oregon. Both were there to catch an afternoon flight to Seattle Washington both, had requested wheelchair service as they’re both mobility challenged. Horizon/Alaska left them standing by themselves in line in the priority line for 15 minutes while all the counter personnel focused on some cargo shipment of mushrooms that was being checked in. Extremely rude and indifferent behavior towards first class passengers who had notified the airline of their disabilities. If you need to travel and have Any challenges that require the airlines help, I encourage you to find another airline. This was abhorrent behavior.

I was really disappointed with my recent experience on Alaska Airlines. They charged me $150 for a bag that was less than 7 pounds over the limit, which felt unreasonable. On top of that, the first-class cabin didn’t have any built-in entertainment screens—you had to use your own device if you wanted to watch something. For the price of a first-class ticket, I expected better service and amenities.

Alaska Airlines flight 429 from Seattle to ORD was delayed over 6 hours and no agent nor customer service member has helped me. The service and experience has been awful. I took a flight from Hawaii to Seattle and Hawaiian Airlines service was exemplary. Hawaiian Airlines please were clean and services were top notch. Alaska Airlines in the other hand is awful. Zero customer service and no apologies. No refund has been given for their failed flight AS429. I had to purchase another flight with Delta in order to get home.

Never again! On October 26th, my 85 year old mother and I had to travel to Phoenix on a flight from Portland Oregon. As she had to move out of state for heath reasons. She was traveling with her tiny parakeet who was in an approved carrier. The small bird is quiet and the carrier fits below the seat. My mother has vision and mobility issues so the parakeet provides her with small comfort. She wasn't going on a trip but moving. We had an unfortunate event of dealing with the nastiest woman you could imagine. She was a ** middle aged woman. My mother went into the line for special services, including pets. The woman starts lecturing my 85 year old mother. She should have called first. The bird could stay with someone in Portland. Sorry, no family in Portland anymore and her friends were dead.

It was so bad I don't know where to begin. I was traveling to receive medical diagnosis follow up. The flight from Honolulu to Ontario, Calif. Was the WORST. I paid for extra comfort seating (doesn't exist). We were crammed in like sardines. No meal service and on board entertainment was $8.00 to use AA wifi and your own device. We landed 45 minutes late so I scrambled calling the rental car company and hotel I was going to be late checking in. I had been up since 5:30 am. It was now 10 pm. I was STARVING. My return flt. to Honolulu was canceled due to an IT outage w/ Alaska Airlines. I must preface this review with the knowledge Hawaiian Airlines and Alaska have now merged. So although I booked everything through Hawaiian, I flew on Alaska Airplane. EXTREMELY DISSAPOINTING AND CONFUSING. Although I tried tenaciosly to retrieve my reservation online, it did not exist.

Worst travel experience of my life. 630 flight not canceled until after 1 am with zero communication or help. Left stranded in Las Vegas with no idea what to do or how to get home. Gate agents rude and aggressive. I wouldn't wish this airline on my worst enemy.

Can't get signed into app using my longtime User ID (my AA account number) and password. Changed password thinking that would help get me in, - no luck. Not on phone or on laptop. Tried to contact AA and it sent a link to change my password. Same thing. Super frustrating and not the first time having app issues since merger.

Alaska Airlines Complaint Letter. On Monday, October 20th ; My Fiancé (Chanunya **) and I (Suriyan **) was flying on an Alaska Airline; Departed at approximately 3:54 pm pacific time -Seattle Tacoma International AirPort and Arrived at Ontario California International AirPort at approximately 6:33 pm pacific time-Flight # 1086: (Alaska Airline Confirmation Code: QZMOCH)

I was checked in Alaska Airlines flight 939 from SeaTac to San Diego and I was allowed to pre-board because I have a disability and it's hard for me to walk. At the airplane door, 3 employees were working on some oxygen tanks, chitchatting, and didn't even bother to acknowledge those of us lining up. When they finally allowed us to board, it was obvious that I have difficulty walking because I walk with a heavy limp. None of the attendants even so much as said, "Would you like some help." There were three of them upfront and two of them in the back. I struggled with my relatively heavy carry-on baggage to put it up on top. It took me a while and they completely ignored me. Very upsetting. My flight 2 days earlier was not much better. I was made to walk all the way to the far end of San Diego Airport as my flight, scheduled to be on Hawaiian, was changed to Alaska and no help was offered. I won't be flying Alaska anytime soon.

I purchased a first class ticket, but this is anything but first class. At best, this is a premium economy seat and experience! Premium economy would have been so much better! There is no entertainment, unlike Hawaiian Airlines, you receive an iPad, but not so with Alaska Airlines. The seat barely reclines with no leg support. Not first class! The seat is slightly larger than economy. There aren't even any monitors to view flight progress, or anything! Completely low class, and the antithesis of first class! The breakfast was not ideal, unless you prefer to consume some plastic with your meal. I am assuming it was an added garnishment to the meal. Extremely disgusting! The only redeeming value was the service. It was very nice, and the flight attendants were very attentive.

I was accused of slanders and defamation of character by two crew male members saying that I was unruly and call them names and was confrontational. This never happened and receive a 1 year ban from flying in their airline. They did not show me proof of videos or witnesses and they ignore my comment about what really happened. This has been very stressful and very hard for me. How can I exposed this crew members' lies and make the airline listen to me so they can show me proof on what they based their decision on the ban and believe the crew members without any valid proof.

Our flight was departing at 9AM, we have connection at San Diego and came to door at 8:45AM but the gate agent shut the door in front of our eyes and refuse to open it. It’s not at the fact the he didn’t want to open it but it’s the way he (his name is Ter) went about it. I completely understand the rules but there is no rule that says you need to rude to customer. Then we went to rebook our ticket, the guy at counter (Evan) was even more rude than that. There is no reason to be that rude to passengers, absolutely. People miss flight it’s ok but being treated like that for missing a flight is absolutely unacceptable and disgusting if I can add. I know this complaint wouldn’t go anywhere as it is very clear you guys don’t care about customers.

On the second leg of a round trip with my service dog Alaska Air removed me from my first class seat. It seems they failed to transfer my dogs service dog information from the first leg of the trip. I'm 73 yrs old and have depression issues. I begged them to let me pay for him so that I could remain on the flight. They refused. It was the most embarrassing thing to ever happen to me being escorted off the airplane! They realized their mistake, gave me food vouchers and got me on the next flight (5 1/2 hrs later), If my psd had not been with me I would have probably ended up in mental ward! He did his job in keeping me sane. I had heard from other disabled people that Alaska Airlines was the worst and now I know they were right!

This airline for years we flew. Now worst than southwest! The lady upfront was rude to 3 guests one with oxygen. Moved purchased extra expensive seats to the back. Jamie, Kirsten and Taryn horrific. Then she moved great front row seats to the back and destroyed our family seating to hawaii.

If you value customer service, avoid the Alaska Airlines credit card. I’ve never had a worse experience applying for a credit card. With a 797 credit score, I expected a smooth and straightforward process—but it turned into four weeks of frustration. After being verbally approved, I was told my card would arrive in 2–3 business days. A week later, with no card or updates, I called in. Only then was I told—vaguely—that “additional information” was required, though no details were provided. A letter eventually arrived requesting my pay stub and an authorization form to verify my SSN, with the only submission method being through the mail. In 2025, that’s not just inconvenient—it’s concerning.

I booked my very first trip with Alaska Airlines after years of flying United and Delta as a premier customer. I wanted to give Alaska a chance. Unfortunately, less than 24 hours before my $3,000 first class flight to Maui, I was informed that my 7-month-old daughter could not sit in the seats I had already paid for. This restriction was never disclosed during booking or seat selection, and it left me scrambling with almost $12,000 already committed to my hotel and another $1,000 for my car rental. Finding this out at the last minute put my family in an incredibly stressful situation and made me question whether Alaska values transparency or customer care.

I’ve flown Alaska Airlines many times this year, back and forth between Florida and Alaska, and it has consistently been the worst airline I’ve ever flown with. Every single flight has been delayed, canceled, or left me stranded at the airport. On one trip, we sat on the tarmac for over an hour and a half because there was no gate available, which caused me to miss my connection. They blamed “air traffic control” for the delay, but the truth is we left Fort Lauderdale two hours late because their aircraft arrived late. That delay snowballed into a missed connection and a ten-hour overnight delay with no hotel provided. I ended up paying $1,200 out of pocket for a hotel I couldn’t even use because of their mismanagement.

Dear Alaska Airlines Customer Service,

Beware after Hawaiian air merger. No free baggage or free wifi on Alaska air even with high member status on both airlines. They won't reimburse. Chat AI says free bags but online and at the check in desk they will charge you.

Couldn't be more upset and frustrated. Last week Sunday July 20th I took a flight from Anchorage to Denver that was supposed to take off at 11:12 p.m. They asked to bump me to that flight with a $25 credit that I never received. Upon arriving at the airport for my flight and waiting an extremely long line to check my bag as there was only one person, a second person came up, helped for a brief time. As I moved up to the front of the line and placed my box of fish on the conveyor belt it came back at 53 lb. I explained to Jazz your employee who was extremely rude that 100 lb was weighed and split between the two boxes and it may have gotten a little over and the other box would be under. She began very rudely aggressive and loudly to tell me that it didn't matter, that each box could only be 50 lb.

As the title says, may as well fly Spirit with the experience you’re going to get with Alaska. $645 for a one way flight to Seattle from NYC got me a seat in the last row, zero snacks, no movies to watch because of the lack of screens, poor service, and no space. Spirit at least is honest with how bad they are. I’ll never voluntarily fly Alaska again.

We had a positive experience flying Alaska Airlines from Seattle to Atlanta. The check-in process at SEA was smooth and convenient—baggage drop-off is located a floor below the main terminal, so you can avoid the heavy crowds. Our flight departed on time, and both the gate and flight attendants were friendly and professional. Unfortunately, when we arrived in Atlanta, we discovered that my new suitcase had been damaged by the baggage handlers. However, I filed a claim with Alaska Airlines, and they promptly issued a voucher for a replacement. Overall, despite the baggage issue, I was impressed with the service and responsiveness. I would recommend Alaska Airlines for your travels.

I've spent over 14 hours on hold just to make four flight reservations, often using three different phones at once to even get through. Each time I've called Alaska Airlines reservations, the average wait time has been between 3 to 6 hours — and it's even worse when trying to reach the Mileage Plan desk. The individuals I'm helping are in their 80s, with serious medical issues, and are unable to use computers or smartphones. Without my help, they would have no way of booking a flight. After finally reaching someone, we often have to ask the agent to stay on the line and assist with calling the miles desk to unlock the miles, and beg her to stay on the line to also help with making the reservation rather than putting us back in the queue — a queue we've already waited in for hours.

I booked a flight from Milwaukee to Honolulu, with a stop in Seattle, for a decent price, 5 months before the trip. 3 months before they tell me the Milwaukee to Seattle portion was canceled and they offered a alternate flight with a 26 min. Layover. Even in perfect conditions (not flying out of WI in Nov.) This is not enough time to deplane and get to the next gate. Gets better they want me to pay an additional $250 to accept this horrible option. But it gets better, as I can't possibly take this offer I frantically search new flights. The flight they tell me is canceled is now being sold on their website for 3 times what I had paid. Liars, it is still running. You just bumped a group of 4, to book at a higher price.

Alaska sucks with their ridiculous delays. Horrible customer service. Our daughter in law tries to come back for our son’s death and she gets nothing but harassment and delays. They are a soulless crap company.

I booked 4 tickets from Boise to Honolulu 10 months ago. Got a confirmation email after purchase, but never another email with updates. Leaving Boise, our flight time was changed to 45 minutes later sometime in advance of the flight, but no email. Lost bag on the way to Hawaii. Took almost 24 hours to receive, the guys in the delivery service were helpful to expedite by a few hours. On the return, the flight time was moved up by one hour, no email. Also, they switched us to Hawaiian Airlines and took away our seat assignments. I called to get help and the wait time was 100 minutes. When I got through, they said my flight was switched to Hawaiian so they couldn’t help with no seat assignments and never apologized for the lack of communication or inconvenience. Never a single contact email, nothing. Worst communication I’ve ever seen.

Flight 590 from Seattle to SFO was delayed about an hour at the terminal. We all lined up to board and were told the pilot was still on a plane from Vancouver so it would be a while. They never updated the boarding time or the app, so we were just supposed to come back and check if the boarding gate door was open. We board 52 minutes later. Since we were first class, we boarded and were seated immediately. We were not greeted nor offered any beverage. Most of the plane boarded, then there was a lull for a while. A woman was escorted OFF the plane, then boarding resumed. Still no water... it was over 80 degrees outside and they did not turn on the air. It was so hot and uncomfortable. I got up to use the restroom and asked the FA, "What's the holdup?" after sitting on the tarmac about an hour. He said, "There's no holdup." Then he told me I was the LAST one to use the restroom before takeoff. Ok, bathroom police!

I was booked on a Alaska airlines flight from San Diego to San Francisco to connect there with my flight to Hong Kong. I never got a message or email to inform me of the 2 hour delay, I never even received this info at the check in desk. Only after security did I see it on the screen. The service desk was useless! I missed the connection. I never got put in a hotel till the next flight 15 hours later! No compensation either. 2 hours waiting with their stupid AI phone service, I hung up of course. Never again!!!

Subject: Denied Boarding Despite Prior Confirmation – Breed Discrimination and Unprofessional Conduct. My husband recently purchased a flight with Alaska Airlines from PDX to AUS, traveling with our dog — an American Bully. Her breed is clearly documented on all required paperwork, including her health certificate, vaccination records, and AKC registration. Prior to the flight, we called Alaska Airlines specifically to confirm that she was not on the restricted breeds list, and were told she was permitted to fly. We then added her to the ticket with no issues, and everything was confirmed.

Extremely frustrating experience with Alaska Airlines at PDX. My son was flying with his dog, and we had all the necessary documentation — vet clearance, breed registration paperwork, and even proof of her bloodline. She’s an American Bully, not a pitbull. At the morning check-in, they told us she couldn’t fly due to heat restrictions and rebooked him for later that day (even though it was hotter in the afternoon). We returned, checked in, and waited over 40 minutes at the overweight baggage area before someone finally came to take the dog.

On 6/25/2025, my family of 6 were scheduled to board Alaska Airlines flight # AS365 to fly from DFW to Seattle then to Tokyo Japan for her 80th birthday. My mom was wrongfully denied boarding because the ticket counter agent insisted my mom to have a visa to enter Japan. I provided the Ministry of Foreign Affairs of Japan website showing my mom's passport was exempt from visa requirement to enter Japan. I also proved her passport showing the stamp from her last visit to Japan proving visa was not required for my mom. The ticket counter agent would not allow my mom to board the plane, and did not escalate the matter. I ended up staying behind with my mom to sort things out while the rest of my group continued on with the flight. I called Alaska Airlines to try to sort things out but was hung up on by an agent, then was told by another agent that my mom could just to a U.S. passport then get a Japan visa.

First and last time to fly Alaska Airlines. The old saying of 'you get what you pay for' is very true in my case. Flying back from Seattle with a connection in San Diego, no inflight entertainment but you could pay $8 to stream movies from your personal device. Good thing we ate before boarding as the choices were not great and pricey for what was offered. First leg, pilot did not come on intercom to welcome passengers, nor advise on weather. Flight attendent did advise on time of travel. Upon arrival to San Diego, we were confused as we rushed off the plane to meet our connecting flight only to find out it was the same plane we just got off and had to stand back in line to sit in our same seats. Shouldn't they have known we were on the plane and just left us in our seats? Final straw, one luggage was still in Seattle when we landed in Orlando. Lost/delayed baggage person in Orlando could use some people skills.

Worst customer service you could possibly experience - I’m a former 100k miler that switched to Delta … night and day. Alaska Air simply does not care and they are scary how unsafe (doors flying off their planes) and disorganized (IT outages) they are.

Worst experience today. On flight AA 1300 Seattle to LA. Air hostess Adriana was extremely rude. I have been traveling 25 plus years on Alaska Air. And never had such horrible experience. Would like AA to contact for a formal complaint.

This is the first time we've ever flew on this airline and wow I will never forget the way there was cancellation after cancellation to our flight to Sitka. They first said it was an unexpected maintenance issue, even emailed us that was why, then it turned out to be a complete IT issue. Now if that wasn't bad enough, we waited out the storm in the c10 line for 3 hours to get rebooked on a flight that evening to Juneau then on to Sitka. This flight was delayed and moved gates so many times throughout the wee hours of the morning it was almost comical watching a whole airplane get up and run from terminal to terminal.

I used to love flying AA until this last experience. I purchased my two tix for a 7/3/25 flight in January. When I tried to check in on 7/2, they told me my account was on hold due to a "charge back" on my account to B of A, the holder of my AA freq flyer mileage card. I checked with B of A and even had the rep speak directly to the AA rep to inform AA that nothing in B of A's records showed that money had been returned. After two hours on the phone, the only thing I could do to be able to fly the following day was to repurchase the two tickets. B of A informed me that I could dispute the charges after I returned from my vacation. B of A did not approve my dispute on 7/14 because the original charges were from over 60 days ago.

I bought flight through them and got insurance. I has to cancel my trip and the customer care rep gave me the option to get credit, which she said could be used with their partners as well. I told them of the exact area and airline I would use the credit to fly to and she confirmed it would work. Unfortunately, that was lie. Several hours of waiting and transferred to 3 departments, no one can give me any solution. I am not asking for anything free, just for you to honor what your representative sold me with the credits. Now I am stuck with $700 of credits, which expire in April 2026. None of the options they have available are areas I visit or plan to visit.

Alaska Airlines has automated customer service. Call Alaska Airlines and you'll be confronted by a long computerized menu of options and useless AI answers. I just now waited 38 minutes for a human and finally hung up. I had been told by a computer that it would be a 6 minute wait. Getting to a human has proved to be impossible today. I intend to cancel my Alaska Airlines VISA. I've been scammed by their companion fare promotions. I will request a refund of my $99 annual fee. Alaska Airlines has disappointed me in more ways than I can include in this review. I have other airline options.

Our June 20th flight had changed without notification. We're on our way to the airport and my sister looked up our flight to see if it was on time and discovered that we were scheduled for a way earlier plane and had, literally, 20 minutes before it boarded. Fortunately, we had carry on and TSA let us do pre-check in to get through quickly. If we hadn't check to see if the plane was on time, we would have missed our flight. Coming back our flight times changed 3 times with no communication within hours of each other. We had plans of spending time with family that day and couldn't because our flight times kept changing.

6/21/25 - I had planned a 5 day trip to Hoover Dam/Grand Canyon 6 mos ago. The Dam was day 1. Alaska changed the time but I didn’t see the email in a blast of their promos. Lost all of day 1. Thanks Alaska.

Today, Saturday, June 14, 2025, I had a flight from Oklahoma City to San Francisco with Alaska Airlines at 2:44 PM. I was at the gate at exactly 1:55 PM to drop off my suitcase. I should mention that I had checked in the night before and had already paid $35 for my luggage. Two women in charge of baggage drop-off told me—and four other passengers who were also there—that the system was down and asked if I had already checked in my bag. Then, they sent me inside without taking my suitcase or giving me a luggage tag.

I used to love Alaska Airlines. Not anymore. It's become the no frills airline. No movies, no power for your devices. Service so so. Last flight Monterey we boarded, the doors closed and we were told we were going to leave the gate to sit on the tarmac for an hour. I wouldn't have boarded. We missed our connection and was not provided a hotel.

Flying from Bellingham to Seattle. Flight got canceled while on the plane, first excuse was SeaTac Airport was having issue which then turned in to a mechanical issue and finally cancellation of the flight. You then have to figure out yourself how to get on to your connecting flight. Customer service is B.S. to say the least. A few years ago flew out of Vancouver, where the flight was canceled which made us miss our international connection. This case the plane never arrived overnight and no one bothered to let us know the flight was canceled and other arrangements need to be made. Suggest staying away or always be ready to waste your valuable vacation time flying this airline.

Alaska Airlines was one of the worst experiences I've ever encountered, and my spouse ended up in the hospital due to their neglect and uncaring nature. On May 25, I flew flight AS0553 and AS2437 into Vancouver, BC, to take a cruise. The second flight was delayed on the runway and made us miss the shuttle to the airport.

From the start I was met with a very rude service agent. I was overcharged for my luggage and throughout my travel every single employee I interacted with openly told me a lie. I was also on a flight that was delayed and the cabin crew and flight deck made an announcement that it happens every time for that flight. Looking at Google Flight Tracker it shows that it happens more often than it it on time and the fact the employees know about it and will even make comments like "Yea you’re not making your connection. This flight is always delayed" yet won’t do anything to fix it, there was no bad weather so I am not sure why it was delayed. Also they have their 20 min luggage guarantee. Well if that is the case everyone on my flight needs to get the reward. It took them 44 min from the gate until the bag claim buzzer went off to let us know it was starting. I will never use Alaska Air or any of their partners ever again.

Attempted to delete account for mileage program. Apparently there is zero chance of doing this and requesting your data be deleted. Privacy Alert! Security Alert! Level 1 helpdesk, Leah (really Magan) horrible. Then Joseph at pre-flight customer care texts to confirm the same, "Uh, we did our best with that. So what we do in these cases we're gonna take your phone number, make it zeroed out, and the rest of the information is in the account, which means it'll (not a word) stay active mileage plan for the next 2 years. If you have no activity, then the account will go inactive and that's our best way to help you out so that would be...your address, date of birth, name and email, stay in the mileage account..." Just WOW! That's a pretty crappy privacy and security policy not to mention violation of a direct request to cancel an account and delete.

Flight from American Airlines was redirected to Alaskan Airlines. They emailed me at the last minute. Stuck here in San Diego for 13 hours. Missed my daughter's 5th birthday. I'm going to let everyone I know you people are the worse. I'd rather fly Spirit.

I feel compelled to warn others about my recent experience with Alaska Airlines. What should’ve been a straightforward trip turned into a degrading and exhausting ordeal. At Fort Lauderdale, I was singled out by Alaska ground staff and told I needed to “cover up” before boarding — despite wearing high-waisted leggings and a crop top in 86°F heat. I was pulled aside, isolated from my wife, and shamed for my appearance. No clear dress code was cited. Other passengers in far more revealing clothing boarded without issue. My wife and I are a visibly queer couple, and it felt like we were targeted and sexualized unfairly. This echoes past incidents Alaska Airlines has publicly admitted to mishandling. Nothing has changed.

I have a broken foot and am in a wheelchair, the gate agent took my bag and measured it saying the wheels made it too large. Yet I’ve flown with this bag 10 years no issues and fits in the bins like everyone else’s. The gate agent Tom was very rude and said he could check my bag or put me on a different flight…threatening me essentially with a delay of I don’t comply. Yet I board and there are people with bags larger than mine on the flight in bins.

I booked a same-day flight (ticketed at 7:47 AM), but couldn’t check in due to constant errors on both your websites. No check-in email or gate info was sent. I called and waited 30+ mins with no answer. Gate closed before I could board. Now being denied a refund. This is unacceptable.

Delays, delays, delays. Why are your planes always needing maintenance? Just awful. Will do everything in my power to never fly with Alaska ever again. How about you start reimbursing your customers for every hour of their time you waste? Then maybe you’d be incentivized to actual give good service.

Terrible service! Always having issues with their planes! 2 separate times they caused me to miss connecting flights that had 2 hour cushions... All due to "maintenance issues". My main concern is how their planes are maintained. Stay away if at all possible.

Booked an Alaska air saver ticket to get to sick daughter across country. Thought "saver" was because no seat assignment. Not happy. Can't change flight to stay an extra day to see specialist doctor. Also can't use miles towards flight along with cash. Have to have the whole amount of miles for the flight. While on hold for 25 minutes (after they said a usual wait time of 7 minutes), their sporadic recorded messages said they had eliminated fees to change flights. Apparently not with Saver tickets. This world is made for the rich who can blow $400 without a 2nd thought. Arghhhh. BTW The lady on the phone was sympathetic.

I’ve been waiting weeks for a resolution to my Mileage Plan issue — already sent ID and documentation, and still no response. This is unacceptable. Please help me get this resolved. Extremely disappointed with Alaska Airlines' customer service. My Mileage Plan account has been under investigation for too long despite providing all documents, including my ID and passport. I even missed a ticket I paid for. No clear answers, no support, and way beyond the promised response time. This needs to be addressed immediately.

The customer service representatives at the counter were talking amongst themselves and no announcements were made as to flight delays. Boarding was unorganized with multiple lines… Representatives were not prepared. Flight crew arrived late. We have choices with whom we wish to fly with. If Alaskan does not value its reputation then why should we as consumers.

Alaska over the last 2 years has never been on time for any of the flights that I have taken. The staff constantly acts like it is not their fault but aircraft maintenance is the responsibility of the airline.

Worst airline company ever. Overcharged and the staff are all terrible people with poor customer service. I booked a flight and cancelled this right away assuming I would be able to rebook with the credit I would receive, but the credit did not show back up in my account. I was told I would need to wait 5-10 business days for the credit and had to book another ticket, in which I would not be refunded for. I fly regularly with Alaska for work as they service Seattle area but have not had one good thing to say about them. Looking for alternatives and telling everyone I know not to use this overpriced, budget experience airline.

Very bad. Flight had mechanical issues so was delayed by 7 hours. They tried to run me through a United flight but did not transfer funds to cover the flight. I was removed from the flight like I was a criminal and had to make the connections myself as they would do nothing to address the missed connecting flights. I am now losing 1 day of my 7 days of yearly vacation and 1 day of hotel reservation which was paid for. I had to laugh a bit after they offered me a 75 dollar discount code for another flight- sorry but no...just no, never again will I use Alaska Air.

Overweight baggage fee was very excessive at $135. I don't like airlines that take advantage of people with junk fees. The flights were delayed and the service was not so great. Check in experience too slow..

I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I am not. I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I have compressed disc in my back and being put in the middle is not good for it. I explained to the check-in person and they don’t care. If you want to be reassigned your purchased seat, choose an airline other than Alaska. There are many airlines and you have many choices. Choose wisely.

I have been a member for almost 10 years. I've loved Alaska until my most recent trip. We finally got the chance to use a bunch of miles we had saved up. Of course, when using miles to book your ticket - Alaska still charges you some $$ amount for taxes/fees. Since the balance was minimal, I went ahead and paid it with my debit card. Little did I know that would mean I was now responsible for paying for ALL of my family's checked baggage both to and from our destination.

When flights get delayed, I understand the need for urgency for the flight to leave on time. However, I was sitting right next to the gate (not distracted whatsoever) and the plane left without me. No final boarding call, no calling my name to say the flight was awaiting me. I got to the gate 2.5 hours before my flight. I wasn't late or running behind. There were 5 other flights stuck here waiting to depart, so it was a bit chaotic with passengers. How about checking to make sure you have all your passengers before leaving in such a hurry? I have a choice when I fly, it will never be Alaskan Airlines again.

I have been flying Alaska Airlines for a very long time, I’ve achieved Gold status for many years and I remember when Alaska offered free coffee in their terminal at SeaTac international. Question? What happened to the airline that offered truly exceptional service prior to Covid and transformed itself into one, if not the worse domestic airline in the country? I can’t imagine not having MVP Gold, given the horrible customer experience I get out of an airline that charges so much for nothing. I’m not one to traveling as I racked up 1 million domestic air miles with United before moving to Washington and moving over to Alaska and that was a great experience, but no longer. This is what happens to an airline that grows too big, and buys up the competition.

The extra legroom seat are great, but the one I was in had no window and that reduces shoulder width by 6 inches and tray table in arm rest that takes away another 2 inches on each side. End results is you pay $142 and get less space. Last trip with Alaska. Side note is every Alaska gate the furthest away from anything. Even at Seatac it's the furthest gated airline.

I really hate to give a poor rating but things sure have changed with Alaska Airlines. We flew out of SJC and were running a little late (totally our fault, but we knew what to do whenever we got there to move expeditiously and make our flight). As soon as we neared the baggage check, an older, SLOW, baggage agent walked up and insisted upon “helping” us. We don’t need help, as we fly all the time. She ended up taking up twenty precious minutes, and at the end of it all, insisted we take one of the bags we wanted checked up through security, because she couldn’t figure out how to print the tag and she realized we were going to miss our flight.

The personnel on the boarding. An ** man was targeting me. First he asked me to zip the double zipper of my carry on. I did then he came and said that they were checking all the luggage. And other people in front of me have roll on luggage and he literally went and took my grabbed my ticket from my hand to see my seat number. Forcing me to check in a carry on and letting others rollers carry on go by. This happens boarding in LAX to San Jose Ca.

They will take your money, fill your seat, and run. Terrible company. Terrible way to run a business. They took my money, cancelled my seat, and are refusing to give me a refund or a credit. I have texts to confirm this. STAY FAR AWAY.

March 2025 our family flew with Alaskan Airlines for the first time from Hawaii to Seattle. The experience was great especially due to our steward Rolando. He was wonderful chatting with everyone, funny and attentive. Will fly Alaskan airlines again due to this experience.

I would rate this airline a -10 if I could. It’s truly the worst airline I’ve ever deal with. The employees seem unhappy and frustrated, constantly showing attitude and confusion. It felt like no one knew what was going on. The overall experience was terrible. This was my first time trying to fly with them, and it will definitely be my last. In fact, I didn’t even end up getting on the flight—and I’m glad I didn’t.

0 stars if I could. Every flight has been terrible, my aunt has cancelled her card with them. She swears she'll never fly again. Change gates without updates, freq sitting on tarmac for long time, screws up connecting flights or transportation. Freq overbook their flights and will admit to overbooking and blame passengers for limited space. Seats are awful, no entertainment, poor quality small portioned snacks on 6+hr flights, canned soda flat, poor landing and take offs, could go on and on.

I’ve been a loyal Alaska Airlines customer, but after this experience, I’ll be looking elsewhere for my future flights. On February 13, I booked Flight 390, a direct flight from San Diego to Boston that was supposed to take six hours. Instead, it turned into a nine-hour nightmare filled with poor communication, incompetence, and a complete disregard for customers. The chaos started when we were unexpectedly rerouted to El Paso for refueling—something that was never mentioned at booking. The pilot assured us it would be a quick 20-minute stop. We landed in El Paso at 1:30 PM, but an hour later at 2:30 PM, they told us the plane had a faulty tire and we needed to deplane. We were given $24 food vouchers (because that totally makes up for being stranded) and then the real disaster began.

Alaska enforced an embargo on pets traveling as baggage into New York due to weather...however the same pet was allowed on the same flight as "cargo". PLACED IN THE SAME BAGGAGE COMPARTMENT! This completely disrupted our travel experience, added additional stress to our pet. Not to mention the cost involved with shipping, cab fare from cargo drop off to terminal. Avoiding these inconveniences is why we fly Alaska. We will need to rethink this in the future.

I have traveled on Alaska Airlines for decades and like most airlines their service has gone way downhill. What ever happened to the way air travel used to be? Airlines do not treat passengers like they are valued any more. Alaska's website is my main complaint. It used to be that a reasonable fare could be found when booking way out in advance. Now their website is nothing but an algorithm. Looking way out and not many seats are booked yet, the fares are set. Higher on the weekends and certain days of the week, holidays, etc. Also, you can get a lower, reasonable fare if you want to overnight in Seattle or somewhere else. Why would you really want to do that???? You end up paying what you saved in air fare for hotels and meals at a huge inconvenience!

Really just bad service. I was at the airport 5 hours before my flight and asked to be put on the upgrade list. I was shown on the board as #1 for a possible upgrade. When I asked what the likelihood would be about 30 minutes before boarding, they said I was only able to do a paid upgrade and quoted me prices 20% higher than doing it on my phone. I could hear the employees at the gate laughing and joking about it. Then I was moved to the end of the list and the next 2 people that hadn’t asked were immediately assigned upgraded seats.

Alaska Airlines has pretty typical in-flight service compared to other USA-based airlines. They used to be a lot better before they bought Virgin America and scuttled it, then immediately made their own service worse. I received an email from Alaska Airlines saying there was some fraud and I should call a number. Called the number, waited on hold 12 minutes, was told it was the wrong number. They transferred me to a different number, waited about an hour and a half. The first person who helped was extremely rude, kept interrupting and talking over me, and kept putting me on hold in the middle of me speaking. I asked to speak with a supervisor and it was basically the same deal. Super rude, condescending, all because their security system allowed my account to get hacked. So rude, such a waste of time, avoid at all costs.

I am writing to express my dissatisfaction with the customer service I received when calling 1-800-AlaskaAir. I had purchased two separate flights: SEA-PHX with Alaska Airlines and PHX-SOW with Contour Airlines. Contour informed me that since I was late and did not make changes before departure, I would not be eligible for another flight free of charge.

Well first off they never emailed me with flight information so I could check in or anything. They double charged me for my checked bag and would not help resolve the situation, Online or on the phone their staff took three boxes of chocolate out of my checked bag. Again the customer service number wouldn’t do anything about it when I was on board from Hawaii to Washington. There was no Internet to watch a movie. Not a happy camper. Will not fly with them again.

I and my family have traveled internationally extensively. I have used Alaska Airlines frequently over the years and am a member of their Mileage Plan and have their credit card. On January 4th, members of my family were returning from Liberia airport in Costa Rica to the USA. We were on two different Alaska flights. My daughter and family (2 small children) were flying to LAX on an early morning flight. They arrived at the airport 2.5 hours ahead of planned departure to learn that their flight had been cancelled. They had no advance warning (no text, no email) of this, even though that information was available, long before they arrived at the airport. There was chaos at the airport and were advised to call Alaska to rebook. With a plane load of passengers all trying to call Alaska, this was a no go.

Alaska used to considered a go-to airline. However, recently their customer service has gotten extremely poor, delays and connection times are horrible, and of course prices are through the roof for short flights.

I advise against travelling in this non-tolerant company. Route to the customers and discrimination against race. Disrespected the UFC champion Khabib. Terrible experience, staff not professional at all. I would never fly this airline again. Bathrooms were filthy before even people went. Seats were not cleaned from the previous flight. And some of the flight attendants are just rude.

I have been a mileage member of Alaska Airlines. Since last year, its customer service has been getting worse with on-hold times about 2 hours or longer. The agents are inconsiderate if you have to change your flights. They are rude and arrogant. BUYER BEWARE! BETTER SWITCH TO OTHER MAJOR AIRLINES WHO HAVE CUSTOMER SERVICE RESOURCES AND RESPECTFUL CUSTOMER SERVICE AGENTS.

Horrible flight experience, long delays and extremely rude airline staff. This was the worst flight experience I have ever had. Will definitely avoid this airline in the future. They were inefficient and slow.

Statements on Website conflict with what is true. It says you may pick your seats after you purchase them. I did not trust it and called Alaska Airlines. I was on hold for an hour. The attendant told me I had to purchase a higher priced ticket to choose seats. Also, since Alaska had only one red eye flight to Honolulu I had to buy the ticket on Alaska website then got to Hawaiian Air website to choose the seat.

I had 4 different delays yesterday at San Diego airport and Hank in San Diego gate 30. Really had a loT going on and took care of me and was able to find me a flight. I know it was later in the day but when I arrived In Portland I was prepared to stay in the gate gate B8 ALL NIGHT but the closing desk women I didn't get her name took care of me. She was able to get me a hotel room at the Radisson hotel, meal voucher and rides to and from airport after expecting to stay 21 hour layover. They really made it for me really happy with all of this. I really enjoyed Alaska airlines.

I've been flying Alaska for 30 years. They have always been the best. Now they are G A R B A G E, they are no better than Spirit Airlines. Nickel and dime you to no end. Horrible customer service. If I could give 0 stars I would. H O R R I B L E.

The old lady checking the boarding pass on Monday at 1.50pm was so rude. She needs some respect to customers and kids. Expander on our carry on was a huge deal for her. Travelling with kids is not easy therefore she needs to have patience rather than showing her attitude. Lady you shouldn't stand there to greet customers.

Worst customer service for an airline. Was delayed 5 hours. Spent 3 hours on the tarmac without water, food, or working bathroom sinks. Absolutely deplorable customer service. Was on hold for TWO HOURS and they tried to trick me into giving up my departing ticket for any shred of a refund. Will never fly Alaska again. Ranking it with Frontier and Spirit. Don't waste your money or time. Forcing me to go through DoT and FAA for any refund despite Federal regulation.

After taking care of my aunt and parents the last years of their lives… they passed away, I moved into a hotel suite thinking I’ll be in Hawaii within two weeks max. It was three years, as I wouldn’t quarantine my small dogs and/or allow them to be quarantined. Finally Alaska airlines I found would allow them in cabin with me…(provided I purchase an extra ticket). I was extremely happy! I had to go through home quarantine previously. After all this I arrive for my flight and the attendant accused me of “trying to sneak" my second dog (I purchased an $800 ticket for) on the plane. I wish I had a receipt still.

I have had experiences with several airlines, and I have found Alaska to be one of the best. The prices are consistently among the fairest. I even searched the bargain websites, and one site listed the two flights I had selected at Alaska as their bargain flight. At the same price. Another site's pricing was over 800.00 higher. Check and find out for yourself. The service is excellent, and the cabin seating is comfortable. Price is nice but the most important feature is that flights are on time, and I can't remember any cancellations of flights which I have experienced with other companies. Overall, this airline is definitely one of the best!

I'M SO PISSED RIGHT NOW. I fly Alaska all the time, on Monday, December 2nd, 2024 I had a flight around 8:00 that was delayed to 9:45 pm which is fine, I was flying out of Burbank into Seattle. I came with my three children way before boarding. It’s a small airport and it only takes us 10 minutes to give bags and to go through TSA. When I got there, there was no agents, one woman came out of nowhere telling me I’m late and they’re no longer taking luggage. I was willing to rebook the next available flight, instead she gave me a 800 customer service number to call to rebook the 7:00 am flight and the hold time to get an agent was 4:00 hrs long, actually, it’s been exactly 5:40 minutes and I’m still waiting for an agent.

Flight from SFO delayed for almost four hours this week because Alaska Airlines delayed or deferred maintenance which required an emergency equipment and systems inspection before the plane was allowed to fly.

I had a very disappointing experience with Alaska Airlines. Upon arriving at my destination, I discovered that valuable items were stolen from my checked luggage. I immediately reported the issue to their customer service, but the response was anything but helpful. After weeks of back-and-forth communication, Alaska Airlines refused to reimburse me for the stolen items, citing policies that seemed designed to avoid accountability. Despite providing detailed documentation, they dismissed my concerns and offered no real solutions. As a paying customer, I expected my belongings to be safe in their care, but they failed to provide basic security. Worse yet, their lack of customer support added insult to injury. I will not be flying with Alaska Airlines again, and I strongly advise others to think twice before trusting them with their personal belongings.

I flew first class Alaska Airlines for the first and only time from San Diego to Puerto Vallarta Mexico in early September 2021. Everything about the flight was fine, except the flight attendant, who was very negative and she had a bad attitude toward me, in particular, which I did not understand, since I was polite to her. Not a first class experience at all. The reason I choose Alaska Airlines was because I had heard good things about the outstanding in flight service, but my experience was nothing like that. I was happy to finally arrive at my destination to get away from that 'Negative Nancy.' Never again.

I have been a happy customer with Alaska for years until today this very moment where my flight has been cancelled from the 10 am flight and rescheduled for an evening flight leaving me stranded at the airport for 12 hrs. Now dealing with customer service was a complete nightmare. I got mistreated so badly by the customer care department. You would think they would be more supportive right? No I got bullied so badly. I am considering never flying with them again. Paying off my credit card and moving on with my life. ALASKA SUCKS.

I have loved Alaska and never complained in writing until now. I had a roundtrip ticket from Portland to Kona and decided to take an inter island trip now that Hawaiian and Alaska merged. Well, they charge you full price of bags that are higher if you use the Alaska app. Hawaiian suggested I call Alaska to ask for a refund and to connect my flight back to Oregon to my Honolulu flight so I don’t get charged another $70 to return to Kona, and recheck my bags from Kona to portland with an additional trip through TSA. I called and spoke to a supervisor named Tim who told me in not so few words that it was my problem and that the airlines are not merged yet.

The customer service agent Ms V from BWI was extremely reluctant and arrogant to communicate with our next flight company. STARLUX made a mistake and typed Mr/ Mrs to our middle names and STARLUX manager tried very hard to talk with her and stayed on the phone with us for one and half hour while checking in and finally fixed the problem. Otherwise we would be charged for additional $1600 each person. Horrible attitude! Do your job!

Changed seats on us after we paid premium for seats, sat us apart. It was our honeymoon. Entered name misspelled plus placed our DOB same date and wrong. Got through TSA lane to be sent back! Sat on tarmac 2 hrs with jet fuel coming through vents….many passengers commented plane only sitting here 3 hrs before we boarded—! I had asthma attack due to this. Desk agent was a total control freak, after FAs moved me to be by husband she came aboard chewing me out and got into arguments with crew who were great!

Hello! For first time I used this airline and I was very disappointed especially I travelled FIRST Class. My flight was AS 2329 from Las Vegas to Los Angeles. First flight was late for around 25 minutes . Second the Lady FLIGHT ATTENDANT, she was very rude. No hello, no welcome to the Bord and top of that she didn’t even bother to help me to put my carry on on top of my seat. Whole flight was around 50 minutes, whole time she sit even the sky was clear, she didn’t give us any water or drinks. Also they squeezed every thing on top and I have only 1 carry on and give damage to my carry on. Make a story short absolutely I don’t recommend this airline. I paid for first class. Imagine how they treat economy class.

I am so disappointed in Alaska Airlines. They are a total scam. I purchased a ticket from Seattle to Orlando and paid an additional $50 to be on what they called the main which enables to make a change if necessary. So I found and said that I had an emergency at home in Seattle. I need to get back and they said well that’ll be an additional $700. If you want to leave early from your flight I said I want my $50 refunded then since I thought I had purchased a ticket, that allowed me to make a change. They said no that’s not possible either.

Yet again writing another review for Alaska airlines which is one of the most atrocious airlines to exist. It doesn’t even matter if you’re a traveler member with them. You get zero benefits. They want you to check in bags when you opt in for a carry on. And then when you ask if there’s any benefit of checking in the bag in terms of seat placement and they laugh in your face. You know what’s funny? The fact that you guys don’t have enough room to keep your customer promises or enough empathy to give condolence to the situation. You are all also non-foreign and racist most of the time. As I have been saying for a year, be better. Thanks.

Delayed flight and missed connection. (It happens.) After being placed on hold for 2 hours by Customer Care, I finally spoke to a representative. The initial conversation was cold and unprofessional. I asked to speak with a different rep. Again I was met with absolutely zero empathy or concern. Not even an apology for the airline's shortcomings. In fact she stated that it "was not the fault of the airline." I was given a $75.00 credit on a future flight that I will never use. I will never fly this airline again. I tried to file a formal complaint through a supervisor and was told to do it through email. I did this, only to be admonished by the same employee I spoke with on the phone. Do not attempt to reconcile anything through "Customer Care". File the complaint through the DOT. At least this complaint will be scrutinized and recorded. Good luck.

For the second time this month a delay of more than three hours from Alaska wrecked vacation plans. They don’t communicate well, constantly push back in hour increments, and then will have you wait in the plane for 2 hours due to their poor scheduling and pilots coming in two hours late. Since they had to ground some of their fleet due to the FDA probe Alaska continues to sell tickets but not honor a timeframe even close to it what they sell. Was supposed to get in at 11 pm for a concert the next day. Ended up getting in at 6 am. Absolutely wrecked plans and I would’ve just rebooked a new flight in the morning has they been upfront and honest.

"If your lodging accommodations are destroyed by a hurricane, don’t call us because it’s not our fault. We will split your original purchase into 4 travel vouchers that are nearly worthless!" I’ll never utilize your services again, thieving crooks.

I started my travel with Air Alaska yesterday 09/28/24. My first flight was cancelled due to engine issues. They have us sit for over 2 hours before some genius made a decision to cancel the flight. They were slow on rebooking, their crew left and they had didn’t even attempt to do anything. We didn’t even get a sincere apology. 13 hours later we were ready to board our plane for Seattle, yet again, they were late for 2 hours. So we missed our connecting flight to Anchorage. I had to sleep in the airport in Seattle. Yet still no apology from airline. This seems to be the normal practice for airlines nowadays. The most they offer is water and coffee. After I complained to a flight attendant, every time they walk by me he kicked my foot. Finally the third time I stopped him and asked him why he is kicking me. He said he was sorry. Very unprofessional, juvenile behavior. I Would never fly Air Alaska again.

6 attendants at gate desk, none of them interested in helping. Had to wait until they finished their detailed personal conversation. Then responded negatively to my question "is there open seating at the emergency exit?" After entering the plane as the last person on I asked the stewardess if it would be ok if I sat in the Emergency exit seats... All 12 were empty. I explained I was having some knee pain and it would be nice to stretch my leg. She smartly responded "if you pay for the upgrade." Does it always have to be about the money?

Honestly, just flip a coin. They're all equally terrible in their own way. Spirit's seats are awful, Alaska Airlines doesn't know what "in a timely manner" means, united basically sees you as subhuman cargo...etc.

Customer service might be the worst I’ve ever experienced. Camille was unbelievably rude and unhelpful. Her supervisor Charlie was not much better. I could not believe their tone and their inability to do their job. They need to be retrained.

I have flown Alaska Airlines four times this year for round trip flights. 6 of the flights have been delayed, and most of those delays for over an hour. Each time it’s been a different excuse, and each time I’ve convinced myself it was just bad luck. Now, the pattern is clear and I will never fly with this terrible airline again…

Alaska flight from Redmond to Seattle was 30 minutes late. That’s nothing new. It’s par for the course. I got to my connecting flight three minutes before takeoff and they had closed the gate. They knew we were coming. We ran from one gate to the next. They closed it with one lady looking at them. None of the flight attendants or people at the counter could care less. That’s what we get for flying Alaska. They are garbage.

Handing out passages from the bible is super bizarre. Stay aware from this company run by bible thumping lunatics. I was worried the plane was about to crash when they started passing out passages from the bible. So messed up!

My husband and I traveled from Orlando to Seattle. Our Alaska flight decided to leave early, and we missed our flight. The counter attendant couldn't care less and made it sound as if she was doing us a favor to put us on a later flight. I will avoid this airline in the future. Schedules are important when you fly, and making up 5 minutes should not be allowed if this means you leave 2 passengers behind. Shame on you!

Alaska would not refund my points used in booking a rental car. I canceled two days ahead of the trip, along with my Alaska flight. I have been an avid customer, racking up a lot of miles since 1983 as I worked and traveled for Hewlett Packard. Very disappointing service, I will try to warn other users in as many sites as possible.

For the 2nd time after a 3hr delay with mechanical issues in Seattle, we missed our international flight. They offered no hotel, transportation, food or rebooking help. In my opinion this is really bad business practice to affect customers this way. I won't quit using Alaska Air but the company makes me feel very stressed when choosing to book a trip now. I will look at partner airlines now to earn and use my miles now. Sincerely, Becky **

I had the absolute misfortune of being on flight #970 August 14th. The safety of my pet was compromised and the staff at Portland, Oregon deserve to be fired! What's even worse is no one in management has had the courtesy to respond to me!

Giving Alaska Airlines a 10/10 for customer service and compassion. We lost a wallet on the plane during our trip. Two of their staff members went to great lengths to assist us with locating it. I can’t thank them enough as we had just landed our flight from across the country and needed to board a cruise the next day. They called all available resources to provide us help. The compassion demonstrated by the staff in trying to find the wallet while providing reassurance was much needed during such a stressful time.

Their change/cancel policy is very strict. For the budget fare, saver fare, you cannot get any refund or credit if you would like to change/cancel within 14 days from departure. As I must reschedule my trip and their strict policy, I have no choice but purchase another round-trip flights. Guess what, they canceled my new reservation due to duplicate bookings! They notified me by email but who check email every day? I made a phone call, waiting time was about 80 minutes! Horrible service! Finally some agent tried to help me but she could only refund my second booking rather than resume it. Now I have to purchase another round-trip flights at the last minute! Double, even triple the price! Not to mention the fare of first booking is NOT refundable, not even credit! As a result, I paid four times as much for this trip. Do not fly Alaska Airlines unless the unexpected will never happened to you!

My husband and I planned to fly Alaska Air from Seattle to Hawaii. However, my health prevented this flight. I had purchased travel insurance. This insurance required I reject the airlines offer for nonrefundable tickets for them to honor their policy. They also had me doing the legwork. On my third attempt to follow their insurance protocol Alaska Airline offered to handle the issues. My biggest surprise was a handwritten note from Alaska Airlines expressing concern for my health. From this point forward, if I can use Alaska Airlines I will. They went above and beyond. Still haggling with the insurance.

If you are flying out of a small airport please use another airline. We unfortunately could only get a late flight out and figured we could head to the airport early after hotel check out to have some drinks and food. We were told we were too early and had to come back at 2 to check our bag. Returned at 2 only to find a sign saying closed from 2-4. Can't get through security because of the luggage.

Worst experience and customer service combined with the highest negligence. They put down the wrong gate and the name on the ticket was different than the airport board. They sent me to the opposite side of the airport, caused to miss a flight, add extra expenses such as hotel and car rides, charged me to rebook when they caused to miss my flight, customer service couldn’t speak in a normal tone while I had to remind her numerous times to lower her voice, charged for checked bag when my initial ticket included it while not even wanting to refund the difference. Offered me a $250 coupon for a next flight when you couldn’t pay me enough to fly with them again.

Save your money and book elsewhere. You might as well go with a really low budget airline because that’s the level of service you can expect on Alaska. Rude gate agents, random policies that aren’t evenly enforced, wi-fi that doesn’t always work, and you will pay MORE for the privilege. It’s a shame that they took over Virgin. The level of service overall just keeps going downhill. Even with dozens of flights and a credit card specific to Alaska, your points never seem to add up. Even Southwest has better flights and that’s a pretty low bar as well. The lack of perks and flexibility for frequent flyers is enough to keep me looking elsewhere for tickets.

Booked this pitiful airline on a trip from Phoenix to Fairbanks. 67 minutes between connecting flights in Seattle, but the two flights scheduled only six gates apart. Flight from Phoenix left 40 minutes late and made up 5 minutes in flight. Upon arrival, they arbitrarily changed gates from N terminal to S terminal, which are the farthest two apart. We were forced to take 3 different trains to get from S to N, but we had a rep call ahead to let the N gate know we were coming. We got to the gate 10 minutes before scheduled departure, but they closed the door and announced the flight was closed. The charming attendant at the gate advised he could book us on the next flight out which was leaving in 10 hours.

I’ve travelled a lot over the past sixty years and my trip from SFO-SNA is without question the worst travel experience of my life. Alaska cancelled the trip down after making us wait six hours (mechanical problems) and give us a voucher for an awful hotel near the SFO airport. Incredibly the trip back was the same, we waited 5 hours (mechanical problems), they cancelled the flight and put us in a flea bag hotel near the SNA airport. I used to love Alaska but I will never fly Alaska again. The worst travel experience of my life. We ended up flying back on United, at least their planes take off. David **

We reached the airport on time but they rescheduled our flight to next flight because of overbooking, bad attitude at the gate and not assigning seats before time so that they can overbook. Just a bad start on vacation.

This was the first time flying Alaska. I was hesitant because of all the negative reviews, but I decided to give them a try. Worst mistake I ever made. They double charged me for bags. Then had to make a unscheduled landing due to the bathrooms not working. And when you ask what's going on, no one has an answer. Absolutely avoid this Airline company if you can.

My trip from Denver to Seattle on Alaska Airlines has been a disaster. Both my flight there and going home was delayed by 2 hours. I’ve never experienced Alaska to delay its flights and I told myself the delay on the first leg of my trip was a fluke but that if it got delayed on the way home, this would be the last time I fly Alaska. Looks like that’s the case. I’ll stick to United Airlines for future trips.

It is one of the worst airlines. There is no customer service at all. I traveled frequently in all airlines due to my travel job but never had this kind of bad experience. Flight attendants are not trained how to serve the customer.

I've been flying with Alaska almost exclusively for 10 years. I was a loyalist, would pay extra just to fly Alaska, paid for the lounge membership, have multiple top tier Alaska credit cards, used the Alaska Business card, the whole thing. And we are finally leaving Alaska for good. I have booked multiple international flights using their mileage rewards program (the literal whole point of having an airline credit card) and year after year they mess it up. They have yet to get us somewhere without a mess. I thought that since most things worked most of the time that it was fine, but the truth is "most things work most of the time" because the only time it goes sideways is when you actually use the point system or try to work with Alaska representatives - which is exactly when you need them.

The airline is several years behind their competitors in terms of basic service offerings. Poor attitude from every staff member I interacted with. Constant nicely and diming. I would never choose to fly Alaska again.

I flew on a flight May 4, 2024 and there was no air conditioning. It was so extremely hot. I suffered health issues and I was throwing up on the plane and eventually blacked out from exhaustion. The stewardess were very rude and never even checked if I was ok. I'm looking for other passengers that may have been on the same flight from Seatle to Orlando. Please contact me at **.

Absolutely worst experience of my flying life. I WILL NEVER fly with them again! Delays for 3-4 hours, and landed at the wrong airport… This airline is an absolute disaster!! So bad!! I now have missed both of my appointments that I scheduled for this trip and won’t make the pickup time for my RV. I needed to be there no later than 5:15, and now I’m in the wrong city with no chance of arrival!!

Alaska left my bag in El Paso because plane was overweight. Ok, it happens. But. They never informed me or the 10-12 other people who were left standing there in Seattle from 10 pm until well past 1 am trying to find out what happened to our bags. Alaska Airlines managed to hit every possible point of failure. Quite an achievement. When we were taking off the pilot said something about being heavy and having to taxi a bit to burn fuel. No one ever said anything about leaving bags behind.

They offered a recliner chair, the seat did not recline at all! I ordered a cheese platter, but not only did I not receive it, they didn't even offer a cup of water, let alone champagne! Impolite flight attendants.

I was told by a rep that I cannot receive a refund for certificates when 2 associates told me I receive it back. First I called and the initial associate said that it needs to go thru the process, next the second associate said that I need to wait until client service office opens at 8am on Saturday and now the associate who responded said I cannot receive it back. What the heck is going on here? Please refund my money and 800 dollars worth if certificates. It states that ALL tickets are refunded if canceled within 24 hours.

Had to change travel plans. They issued a credit for the original travel which they said would take 7 days to process, and told me if I couldn’t wait for the revised travel I had to buy a whole new ticket. Ridiculous!!!! What a scam to artificially drive revenue and screw customers.

Terrible experience. I had stopped flying Alaska but decided to try them again. We loaded the plane almost on time, cross check done. Doors closed, the one of the stewardesses thought the door didn't look right after sitting on the plane for an hour we de-planed. There was nothing wrong with the door but everyone had to rebook their connections. Not even a comp beverage. The connection flights moved us all to the back of the plane despite seats booked initially in the front. What was supposed to be a 3hr journey was 8hr.

Accounting ended up calling me, apologizing and refunding after I left a couple of messages. So for Alaska Airlines refunds I suggest to just leave a message at (205) 392-7645 with the details. They are only open a few hours but seem to return calls eventually. Overall I still like Alaska Airlines, especially the Flight Attendants who kicked off an obnoxious, uncooperative woman who was seated by me on one of my flights.

Flight was delayed by 4 hours (342 to Austin), was supposed to arrive at 10:30 PM, now arriving at 2:25 AM. Given a $12 food voucher which is a slap in the face. Will be calling customer care for reimbursement and will update with how that goes. The plane was delayed because a part was missing which is not reassuring, then it took them an hour to “take out the trash” so we could board.

My daughter got COVID then I got COVID. Had to cancel my flight as I was traveling to attend wedding and did not want to spread COVID! I cancel in advance not last minute. No refund there is no rescheduling for wedding! Wedding goes on without you. I wanted refund. Nope. No refund! Trip to Alaska not cheap!

Purchase ticket from Portland Oregon to Tampa Florida 2023. Had our son flying with us. We picked seat together then the airline changed our flights. When we contacted customer service to confirm the seating and change of flight we were told seats were all together. Well they were not, after talking extensively to agents at the airport they could only apologize. Do not recommend them at all.

Dreadful airline, miserable employees. Too big to fail mentality. The worst thing about them is their insistence of how amazing they are, which may have been true 10yrs ago, but now?.. dream on. There is nothing about them that stands out anymore.

Updated on 04/16/2024: This is my follow-up on Alaska Airlines. I still can't get my receipt for luggage. I cannot submit my travel voucher because there is no way of getting it. You can't get the receipt at the luggage counter, you can't get it online. So how far do I have to go to get a simple receipt? The photos are just to show how many times I called and either spoke to someone that couldn't help or they didn't bother to send me the receipt.

Alaska Airlines refuses to transport my emotional support dog and charges me for it. Even though I have all of the required documentation. They also charged for the stroller while allowing other customers to check in their luggage for free. The policy does not indicate that they charge for strollers. I had horrible customer service at the front desk, as well as from the flight attendant, whose breath smelled like alcohol. I was flying in business class, and when the plane landed outside, I reminded the flight attendant about my 86-year-old mother's wheelchair. He yelled at me from the front of the plane to sit down. This was a very embarrassing moment for me. The plane had landed and most of the people were standing up. When we left, there was no wheelchair, and my disabled mother was waiting outside at the entrance when the wheel chair was supposed to be there. I will not fly with Alaska Airlines again.

Don’t use them, I was in the hospital today diagnosed with Covid. I needed to cancel a flight. I shared my documents from ER and they still said, "Nope, nontransferable and not changeable." So what, fly sick?

Currently sitting at the airport STILL waiting for my flight, I should’ve started boarding but I was just informed there has been a delay..like it wasn’t bad enough that my flight was supposed to land in New York by 3:45pm E.T yesterday and instead I landed in PA at 8pm to be “accommodated” to a crappy hotel room in the middle of nowhere and with not even a food voucher.

Flight was supposed to take off at 7.30am, full flight, everybody on board and seated on time. Then they realized none of the lavatories were working. Delayed 90minutes because of it. Flight 612 Sea to Vegas…. Will never fly this airline again….

Susan S3 was extremely helpful. This airline is extremely understanding. They will change any flight as long as the flight has not left for an earlier flight or a later flight on the same day. I think that is dang good service if you ask me. I will always fly Alaskan. Susan S3 was extremely courteous and made me feel like I was getting a five star service. Thanks, Alaskan.

I emailed the customer service team at Alaska Airlines repeatedly since March 09, 2024, and have not received a response or any assistance. This airline will steal your money and never help to resolve challenges that you may encounter along the way. Please beware.

I was in my seat in first class, with boarding pass, made to go to the gate, told I was now in economy, with no explanation as to why. The flight was clearly oversold but the airline failed to follow SOP for oversold flights. No request for volunteers was made per the Alaska Contract of Carriage requirement 8.L.2, Nor was I offered a flight on another partner airline in the same class that I had purchased, even though mine was a 9:30 am flight and I could certainly have been accommodated. I was not given a written or even verbal excuse for their actions and my rights were never explained as well, as required by Federal DOT.

After years of flying with Alaska I now have to search for a different airline to fly with. They have stopped being the reliable company that they used to be and their only goal is to make a profit instead of being customer and detail oriented. My last few flights all had issues and I was kind and patient and thought I'll give them another chance but no more, I'm done dealing with companies who don't care about their customers.

Update that Alaska found my tablet and is shipping it to me at my expense (which is fine with me since I forgot it). The only reason for the 4 versus 5 stars is that it took them over a month to resolve this.

Worst customer service ever! Missed flight because of a gate change with no notification whatsoever. Then they blame it on you. No way I’ll ever book them again ever ever ever!!! I hope they go bankrupt!

Please don’t book Alaska Airlines, this is the worst experience than any Airlines!! We booked a flight from DFW to SEA to HNL and it was delayed multiple times!! First, our flight from DFW to SEA for a layover was delayed because of “mechanical issue”. Then, our flight to SEA to HNL was changed and we need to stop again in Oakland (OAK) for “additional fuel due to weather” so we waited again for additional 1hr. All the passengers were hungry and nothing to do but to wait!! They don’t even gave us any complimentary on that delayed flight. Just the usual biscuit and drink! So instead of getting to HNL at 3:48pm we got to Honolulu at 8pm!! Plus, when we got to HNL my checked-in luggage was delayed because they placed it on different flight so we waited from 8pm to 11pm just to get my luggage back!! But that is not the worst!!!

My family flew out to Alaska from different parts of the country. We all missed our planes due to weather. Which we understand is Mother Nature, but not helping even when we all had ins. on our tickets. We spent two days and my son had to spend 3 days on the airport floor. Then when we tried to use this the person already booked my daughter's and her boyfriend's tickets so they told them they could not use their discount. We are on the phone for over 20 hours with different people but they never can send you to a person that can help. It's one excuse after another. It a real shame that this company is so greedy that they treat people like this. They should not tell people, "For the trouble that this caused we will give you to use on your next flight," then has all this underline thing so you can't use it the end.

We booked our roundtrip tickets with Alaska Airlines three months in advance of our vacation. We had always heard good things about this airline and booked with full confidence. The day before we were scheduled to fly to Hawaii, we received a text telling us our flight was cancelled. We called the airline and were told we needed to book with another airline. We scrambled to rebook and were able to get on a flight with United and were assured by Alaska that we would have our return flight with them. One day before we were scheduled to fly back home we got another text from Alaska saying our flight was cancelled again. We did rebook with United again but we will not ever book another flight with Alaska Airlines. They appear very unreliable.

I am currently on hold for the second time. I finally gave up the first time. The first time it was for 2 hours it’s now been over 1 hour. All I want to do is confirm my flights that I booked online with a travel company. Apparently Alaska Airlines does not care about my schedules only theirs and the money they save by dumping customer service back on the customer.

Flight to Honolulu was delayed multiple times then cancelled due to mechanical. Customer service stalled everyone at gate. They asked to go to customer service where they stalled again. 6 hr phone wait times. Online wait times & minimal help rebooking and with minimal refunds. Our loss is for flight, hotel, local travel is greater than $1500 and we received $150

On a business trip to Spokane, Washington, my return trip to Boise, Idaho was scheduled to leave at 12:30 in the afternoon. I arrived at the airport quite early and noticed they had an early flight at 9:00am. I asked the gate agent if I could switch my flight to the earlier one. The flight was light so they let me switch, at no cost, and they upgraded my economy seat to a first class seat, at no cost. This is what I call first class customer service. Good show Alaska Airlines!

By far the rudest and most unprofessional airline I have ever flown. Our flight was delayed 5 hours and we could not get any answers whatsoever on when our plane would depart. We had already missed our connecting flights to the East Coast. I contacted customer support and they couldn't even inform me of their flight cancelation policy. Extremely unprofessional! By all means avoid this airline and save yourself the headache and unprofessionalism from Alaska Airlines.

We were supposed to leave at 9 AM from ATL to Seattle. We CHECKED IN and then waited for 2 hours 20 minutes in security. We took the tram and got off at our terminal. I ran to the gate and arrived at 8:50. The employees would not let us on the flight even though the plane was still there. Approximately 7 others arrived after me, winded from running, and just as upset. Knowing that we all checked in and were in security and STILL wouldn’t wait on us is ridiculous. Soonest flight with Alaska is 24 hours later. We lost a day of our already short vacation. Poor customer service. Employees do not care. Do not recommend.

Opted for an earlier flight, promised $25 credit; delayed 3 hours, no notice. Checked in night before, time reflected delay, yet no notification. Disappointed with the lack of communication. Have proof of all emails leading up to the lack of transparency in the delay.

Alaska Airlines' service has been degrading consistently over the last few years. After flying well over 200k miles with them over the last 10 years and even being "gold" status the last few years, I am no longer using this airline. The last straw was when they lost my 3-year-old son's checked bag on a direct flight from SEA to LAX recently and refused to take responsibility or reimburse me. This is despite their own baggage policy and it ruined our vacation for just the 2 of us. I was blown away at their complete disregard for the well being of myself and my son. He had absolutely nothing to travel with without that bag and what made the experience worse is they lied to me a number of times telling me the bag was found and would arrive within a few hours, they kept me hanging for 48 hours, repeating that I would get the back any minute.

I purchased a saver ticket for travel on 12/14/2023. On 12/08/2023 my mother passed away. I called to inquire if I could receive a credit for the flight as we were having my mother's memorial on the 16th and was told that I could not. There was no sympathy for my situation or any willingness to try and help me. I lost the full balance of my travel.

Clearly, this airline is good at messing up travelers' life schedules. As I prepare to return from a long-awaited family trip from Cancun MX to the US, Alaska canceled its flight. Had travelers waited at the airport and after a long wait, we were taken to a nearby hotel. Turns out, the hotel already had people waiting on a canceled flight from the previous day, also from Alaska. Sure enough, they had us waiting, not one day as they said, but two days. Having two kids, 8 and 13, one can only imagine, given that the hotel was clearly not ready to feed all adult travelers, let alone kids! All Alaska did during the wait was just issue apology emails and discount codes that cannot be used on future flights, as I tried! I would ask travelers to stay away from Alaska, as they can easily mess up your and your entire family's schedule and finances.

1. Bought two First Class tickets, Alaska's plan had a mechanical failure. They REFUSED to pay for our hotel and meals. Called several times until I asked to be transferred to a supervisor, who said they would cover our expenses. WHY did I have to make such an effort?? 2. First Class was a joke. Food was horrible. The plane was as old as me (see pic). Not even a place to put my phone to watch a movie on a 5 hour flight.

Dynamic pricing with each search (that thing where you search, then realize you want to change an option only to find the price increased when you go back to the flight minutes later). Inability to choose an affordable "SAVER" price on one flight because you chose "MAIN" on a completely different flight. No breaks. No reason to revisit this airline.

I recently flew with Alaska Airlines from Seattle to San Francisco and was dismayed by a 3-hour delay. Not only did this disruption cause significant inconvenience, but the communication from the airline was also sorely lacking, leaving passengers confused and frustrated. As a result of this experience, I'll try avoiding my future flights bookings from Alaska Airlines. If you want to have a reliable flight then I would recommend avoiding Alaska Airlines.

We were originally booked to fly out on 11/02 for a vacation in Cabo. The weekend prior to our trip, Alaska Airlines sent us a solicitation email asking if we wanted to fly out on an early flight which we accepted. On 11/01 we went to check in online & we were shocked to find out that they booked us on a flight the following day. This was clearly a very misleading email to get people to give up their seats on an overbooked flight. We spent 90 very frustrating minutes on the phone with Alaska Airlines in which they offered to put us back on our original flight for $2,400. When we declined, their only other response is we should’ve read the small legalize print in the email. Not only are we losing a day of vacation but we spent $600 per night on a hotel room we won’t be using. Alaska Airlines has made the short list along with Spirit of airlines that we will never fly on. Way to stay classy & customer oriented Alaska Airlines!!!

I'm a member of the military, and I decided to go on Vacation in September of this year. Going to the UK to visit family, I decided to book via British Airways, which gave me two small connecting flights from my home airport of Victoria YYJ to Seattle-Tacoma. Short 50 minute flights, no issues or concerns in my mind as a frequent traveller. Was I ever wrong.

My sister is disabled and so am I. She was leaving from Denver International Airport 10/29/2023. I parked at curb side. Went inside to the ticket desk. Asked to a person to help with my sister's luggage and help with her so she could check in. The girl at the counter said they don't have anyone to go out to help with my sister or her luggage. Man outside telling me my car can't be parked more than 2 minutes at the curb asked if he could help. He instructed me to go inside ask for help. Had to leave my sister outside on the sidewalk so they wouldn't give me a ticket or whatever they do if you aren't unloaded in time. Got a cart to put luggage on, asked again for some help. Again the man refused to help. Had 2 totes weighing over 40 lbs each and a large box weighing 29 lbs. Her 2 carry on bags and her dog carrier for her service dog.

After charging us $800 for a short flight (San Diego - San Francisco) it has turned out that $400 per ticket is a stand-by price. When we arrived at the gate they told us we didn't have seats and we would have to spend one night in San Diego. After asking the gates manager why this happened he told us the flight was overbooked with 15 people who paid full ticket price flying on the stand-by. After checking our ticket information and other information from Alaska Airlines there was no mention about the stand-by. This was the worst experience of my life.

WARNING: Alaska airlines is actually not that bad of a airliner, however the way the staff treats your baggage, especially after asking for volunteers to help them with their chronic overbooking is mind boggling. Three of my last four flights have been overbooked. This last trip to SFO I felt obliged to be a good samaritan when they requested people to check their carry-ons. I only brought a single bag, but the flight price had been good, so why not?

I have flown Alaska Airlines for 24 years, ever since we moved up here in 1999, back when Alaska Air was “the people’s” airline. Now Alaska only cares about money and not their customers. I have been MVP Gold probably 4 times in the last 6 years and was always very happy traveling on your airline. Now it is no longer the case. I know I am only one person whom you think won’t affect your bottom line by leaving Alaska and utilizing another airline, but one can start the ball rolling and maybe people will start to give their opinion as I see on this website.

We were very disappointed with Alaska flight 480 from Seattle to Houston. First off it was delayed for about 50 minutes. We boarded the plane at 5:35 PM and it was not rolling until 6:36 PM and arrived in Houston at 12:44 AM. Before that, we encountered bag check-in issues. Even though we have been their members for years, we had to pay $70 just because we were not using the Alaska credit card when we booked the tickets (Southwest Airlines 2 free bags check-in without any membership).

I only used this airline because I have free miles, but never again. I’ll pay to fly with anyone else! First of all, they have like no direct flights. A 1-hour trip home from Vegas can’t be just that. Let’s fly from Vegas to Seattle for a 2 hour layover and then to Sacramento. And then let’s sit on the runway for an hour and a half after our scheduled take off time, just because we don’t care about anyone else’s time and itinerary. They offer no explanations for the delay and no apologies for their **. Never, ever again.

Hello. I have Alaska credit card and miles plan. I have flown with alaska many times in the past. That’s the reason I applied for the credit card. About 1-2 years now prices seem to Have risen significantly, non stop flights are non existent. I Can NOT find one non stop flight to Hawaii, Cabo Mexico, Austin Texas, many other flights I’ve tried to book. Within the last year I believe I’ve booked 1 maybe two flights. I’ve used it plenty of times in the past year for sure making purchases. Probably thousands of dollars. With no rewards in return to being an Excellent customer. Paying on time and keeping my balance paid off or low. I’m so upset trying every time to use my miles and book my flights. No rewards!! I’m so disappointed and thinking of never using my credit card again. I have a zero balance currently. So frustrated.

DO NOT FLY ALASKAN. I would give them zero stars if I could. They let us board the plane departing to a very time sensitive trip, then told us (ON the plane) they wouldn't check our luggage. Our options at that point were either get off the plane (completely miss the trip departing in AK) and reschedule for a later date or hope that in 30 seconds we could find someone to come get our things because they refused to hold it. I've flown over 100 times in my life and never have experienced such backwards treatment.

I’ve flown a lot the past three years and had a deep loyalty towards them. About a year ago they started raising prices and scaling back mileage plan benefits. I have no loyalty towards their brand because they’ve made too many changes too fast and they have made greed a priority. Save yourself the trouble working to achieve status with them. It’s not worth time, money, and energy. Find another airline with better perks to use.

My flight was 6:35am first class leaving IAD to SFO. 10:30pm the night before, texted to inform a delay to 10:50am. I went to sleep thinking I have plenty of time. Then, at 12:44am while I was deep in my sleep Alaska reversed it back on time. As you can guess, I missed the flight. Called in Alaska, they refused to do anything to right the wrong, only booked me a much later flight in a regular seat. No refund or credit of any kind. I will never fly Alaska again.

On my family of 4s flight home from Hawaii we learned two hours before our final leg home from Seattle to Dulles that we had been kicked out of our 1st class seats that were booked 7 months earlier and without any notice. Customer service agents tried to blame the travel company that booked our flights making up a ** story that they’d booked standby seats. Complete and utter lie. Truth was they oversold the flight and decided we were the ones who would have to move to coach or spend the night.

After 3 weeks of visiting my family in Washington, two of my children were returning to Texas today unaccompanied. My wife's and my names were added to the unaccompanied minor packet; however, the desk agent only added my wife's name into the system, preventing me from being able to get a security pass to meet them at the gate. The ticket agents at DFW airport told us of the error, but made no effort to attempt to find a way to rectify the situation or even show a basic level of human empathy. They said it was the fault of the SeaTac branch and was not their problem. They refused to take any company blame and instead continually tried to push off responsibility and without making any effort to solve a problem.

My partner and I were traveling from Seattle back home to San Francisco on 7/16/2023, and I purposefully purchased an earlier flight from Seattle as we were traveling on a Sunday and both of us had work the following morning. Our flight was scheduled to depart at 3:55 PM and was to land at SFO by 6:08 PM. First red flag: Alaska Airlines changed the gate to a completely different part of Seattle's airport last minute. Extremely inconvenient as this was done very close to the alleged boarding time, and Seattle's airport is massive and required several train transfers to reach the new gate. Second red flag: delays without any information. First the flight was delayed from 3:55 PM to 5:02 PM, but no information as to why. Then, the flight was delayed to 6 PM, again no information as to why. Then, 7:40... 8:10...9:00...9:40...10:00...we finally departed at 10:19 PM (a 6 hour delay) as our airplane was broken and a crew was repairing it for hours.

This was my first time flying with Alaska Airlines and will be my last! The chairs are filthy! The interior cabin is filthy! My flight coming from WA to CA was not only dirty but it had this horrible smell throughout the entire flight that I had to ask for a mask. Prior to boarding an announcement was made that it was an overbooked flight.. meaning my passengers than seats available! Horrible and filthy!!

While 8 of us traveling back from SFO to Austin on 6/16, only we were picked to check the cabin bags and whoever had such big bags than us were allowed inside with no questions asked which was very odd and truly unfair too. It looked like we were picked on purpose. I won’t choose Alaska for any reason from next time onwards.

I received an email for a discount credit if I changed flights. I accepted and changed the flight. When I tried to redeem the claim for the discount credit as instructed I was denied. After wasting more time with customer no service I was told that my credit would be available after several days and would be buried in some undeterminable location within my account. This dishonesty is totally by design and meant to save the company millions of dollars I'm sure. Avoid Alaska Airlines.

Do not fly with this airline!!! I’m now sitting on a plane that has no working air in Dallas where the temp is 100! We’re also leaving 3 hrs late because they said they were fixing the air conditioning! They unloaded 3000 lbs of luggage and we won’t be getting our bags until tomorrow. My first and last time flying Alaska!!!!

I would rate 0 stars but the system will not allow it. My flight with Alaska Airlines got delayed by 2 hours causing me to miss the rest of my trip which ended up me having to repurchase tickets. I was stuck in an unknown city for 24 hours and there was nobody from Alaska Airlines willing to help. They did not take responsibility for the flight being delayed. Said there was nothing they could do about it. I understand delays happen but it shouldn't have cost me over a thousand dollars to fix a ticket that was because of their delayed travel. The least they could've done is reimburse be. Unfortunately this is a big company and no matter how bad they treat their customers people will still fly with them. By far the worst flying experience I ever had and I have flown plenty of times. I don't recommend this company if you can avoid it.

I’m waiting on back surgery. Standing and walking is terribly painful. Went up twice to say I have to please have a wheelchair. Not only no chair but I had to stand in line leaning on my cane for 15 minutes just to have extra time. When I got up to the front and noted I never got the wheelchair, the gate agent dumbly said, “there’s one over there.” I pointed out it was unstaffed and I couldn’t push it myself….got onboard, asked for help putting my little case above me. No, they’re not “allowed” to handle baggage. Man, do I miss Virgin. Worst decision to let Alaska take them over. Worst service in the industry.

Don't ever waste your money with Alaska Airlines. Spring Break and Summer vacation is coming up and you don't want the stress of being treated like a number with a company that takes no responsibility for their acts and mistakes. Alaska Airlines lost our 3 bags on December 22, 2022. It's been 3 Months, and nothing has been done. We filed a claim in person and online, followed up in person, and have spent many hours on the phone every single week for the last 3 months only to be mistreated and to hear that Alaska Airlines don't take responsibility for their acts.

My 16 year old son had an amazing opportunity today. He was invited to a football showcase in which he would perform in competitions for college recruiters. We have been planning this trip for weeks. His flight was scheduled to depart at 8am. I dropped him and his older brother off at 7am. About 30 minutes later, they called asking me to pick them up that they weren't allowed to check in for the flight because it was too late. They were told they wouldn't have enough time to go through security check and weren't allowed to go any further. This caused them to miss their flight and the opportunity for my son to attend the event. He is so upset and there isn't anything they could possibly do to make this up to him. The only other flight they has to offer was after the event ends. I saw stories where the airline went above and beyond for customers who were running late to make their flights. They just weren't willing to do it for my sons.

I have had the worst experience with Alaska Airlines. My 15 year old daughter was traveling with her friend, the first time flying without me or my husband. Alaska changed her flights, so I had to make changes to update her flights. One update saved (return flight) that I made over the phone, however the departing flight (that I changed online) did not save in their system. While at the airport, my daughter tries to check in and find out that the changes were not saved, and no one at the airport could help figure anything out. So I had to call and wait on hold almost 20 minutes to try to figure out the flight, then after another 20 minutes on the call, Alaska Airlines tells me that there is NOTHING they can do.

I'd mark a zero if I could. First our flight was delayed for technical issues. (Completely Understand) an hour and a half. 29 Of us were told we would be allowed to exit the airplane first in order to meet outer next flight. That did not happen for anyone. We missed our flight by 10 mins. Therefore we were stuck for over 5 hours at the Seattle Airport. In turn customer service put us in primary boarding and seating. While boarding we were told we could sit in primary seating because we had been bumped. For which was a lie. The seats sat open the entire flight. We left Honolulu Hawaii at 11:55 Saturday January the 4th and did not get home until 4am Monday the 6th 2023. The worst treatment ever from any airline I've ever traveled.

I understand the policies and procedures and all the current problems with airlines. However, the lack of empathy from company and customer service is beyond me. First customer service agent would not even help me look for my confirmation numbers to reschedule my flights as the email was unable to be located for confirmation. The second agent was nice. Helped me locate my confirmation. The destination of my flight two weeks from now has gone into war. I called to get flight credit stated I could not change my tickets. I told him I read the fine print and it stated if I could cancel at least 24 hours previous I could get credit. He "talked to his supervisor" and said he could give me flight credit after all but with a $200 fee. It's beyond ridiculous. Agent said "At least they're giving you credit. It's better than nothing". This will be my last Alaska Airlines experience I hope.

If I could give them -1 stars I would, I booked flights a week in advance for my family friends that are Migrants-they were fully approved to enter US legally and I was playing a role as their translator. Flights from San Diego to Newark. Now two days before I got a confirmation to check in I did it for 5 people a day before, they get to the airport two hrs before their flight they get through clearance check and wait at the gate for 30min before boarding, I get a call from my friend and he's telling me they are holding him and his family up. They held them for 30 min. They were late to the gate and weren't allowed on the plane because their tickets already been sold to other people, I lost $1200. I made calls but like always they make ** Excuses up. If you would ask me what is the worst airline in US active right now it would be Alaska Airlines -1 stars!! (DO NOT BOOK FLIGHTS WITH THEM)!

Yes, I'm one of the 2022 stranded Christmas passengers. I do get the whole weather thing. What I don't understand is the fallout. Why are flights getting cancelled several days out? Wouldn't you get more crews working, other airlines to help, pay overtime, etc...? Also, as soon as my flights were cancelled, all Alaskan agents disappeared from the airport. No one around to help their customers figure things out. So then you have a 8+ hour wait time on the phone, during which app flights have been booked 3 days out. They disabled chat so no go there. Missed Christmas with my family like so many others. Every time I booked another flight, they cancelled. My faith in this airline is shot. I ended up driving 15 hours home.