Alaska Airlines Reviews

Today, Saturday, June 14, 2025, I had a flight from Oklahoma City to San Francisco with Alaska Airlines at 2:44 PM. I was at the gate at exactly 1:55 PM to drop off my suitcase. I should mention that I had checked in the night before and had already paid $35 for my luggage. Two women in charge of baggage drop-off told me—and four other passengers who were also there—that the system was down and asked if I had already checked in my bag. Then, they sent me inside without taking my suitcase or giving me a luggage tag.

I used to love Alaska Airlines. Not anymore. It's become the no frills airline. No movies, no power for your devices. Service so so. Last flight Monterey we boarded, the doors closed and we were told we were going to leave the gate to sit on the tarmac for an hour. I wouldn't have boarded. We missed our connection and was not provided a hotel.

Flying from Bellingham to Seattle. Flight got canceled while on the plane, first excuse was SeaTac Airport was having issue which then turned in to a mechanical issue and finally cancellation of the flight. You then have to figure out yourself how to get on to your connecting flight. Customer service is B.S. to say the least. A few years ago flew out of Vancouver, where the flight was canceled which made us miss our international connection. This case the plane never arrived overnight and no one bothered to let us know the flight was canceled and other arrangements need to be made. Suggest staying away or always be ready to waste your valuable vacation time flying this airline.

Alaska Airlines was one of the worst experiences I've ever encountered, and my spouse ended up in the hospital due to their neglect and uncaring nature. On May 25, I flew flight AS0553 and AS2437 into Vancouver, BC, to take a cruise. The second flight was delayed on the runway and made us miss the shuttle to the airport.

From the start I was met with a very rude service agent. I was overcharged for my luggage and throughout my travel every single employee I interacted with openly told me a lie. I was also on a flight that was delayed and the cabin crew and flight deck made an announcement that it happens every time for that flight. Looking at Google Flight Tracker it shows that it happens more often than it it on time and the fact the employees know about it and will even make comments like "Yea you’re not making your connection. This flight is always delayed" yet won’t do anything to fix it, there was no bad weather so I am not sure why it was delayed. Also they have their 20 min luggage guarantee. Well if that is the case everyone on my flight needs to get the reward. It took them 44 min from the gate until the bag claim buzzer went off to let us know it was starting. I will never use Alaska Air or any of their partners ever again.

Attempted to delete account for mileage program. Apparently there is zero chance of doing this and requesting your data be deleted. Privacy Alert! Security Alert! Level 1 helpdesk, Leah (really Magan) horrible. Then Joseph at pre-flight customer care texts to confirm the same, "Uh, we did our best with that. So what we do in these cases we're gonna take your phone number, make it zeroed out, and the rest of the information is in the account, which means it'll (not a word) stay active mileage plan for the next 2 years. If you have no activity, then the account will go inactive and that's our best way to help you out so that would be...your address, date of birth, name and email, stay in the mileage account..." Just WOW! That's a pretty crappy privacy and security policy not to mention violation of a direct request to cancel an account and delete.

Flight from American Airlines was redirected to Alaskan Airlines. They emailed me at the last minute. Stuck here in San Diego for 13 hours. Missed my daughter's 5th birthday. I'm going to let everyone I know you people are the worse. I'd rather fly Spirit.

I feel compelled to warn others about my recent experience with Alaska Airlines. What should’ve been a straightforward trip turned into a degrading and exhausting ordeal. At Fort Lauderdale, I was singled out by Alaska ground staff and told I needed to “cover up” before boarding — despite wearing high-waisted leggings and a crop top in 86°F heat. I was pulled aside, isolated from my wife, and shamed for my appearance. No clear dress code was cited. Other passengers in far more revealing clothing boarded without issue. My wife and I are a visibly queer couple, and it felt like we were targeted and sexualized unfairly. This echoes past incidents Alaska Airlines has publicly admitted to mishandling. Nothing has changed.

I have a broken foot and am in a wheelchair, the gate agent took my bag and measured it saying the wheels made it too large. Yet I’ve flown with this bag 10 years no issues and fits in the bins like everyone else’s. The gate agent Tom was very rude and said he could check my bag or put me on a different flight…threatening me essentially with a delay of I don’t comply. Yet I board and there are people with bags larger than mine on the flight in bins.

I booked a same-day flight (ticketed at 7:47 AM), but couldn’t check in due to constant errors on both your websites. No check-in email or gate info was sent. I called and waited 30+ mins with no answer. Gate closed before I could board. Now being denied a refund. This is unacceptable.

Delays, delays, delays. Why are your planes always needing maintenance? Just awful. Will do everything in my power to never fly with Alaska ever again. How about you start reimbursing your customers for every hour of their time you waste? Then maybe you’d be incentivized to actual give good service.

Terrible service! Always having issues with their planes! 2 separate times they caused me to miss connecting flights that had 2 hour cushions... All due to "maintenance issues". My main concern is how their planes are maintained. Stay away if at all possible.

Booked an Alaska air saver ticket to get to sick daughter across country. Thought "saver" was because no seat assignment. Not happy. Can't change flight to stay an extra day to see specialist doctor. Also can't use miles towards flight along with cash. Have to have the whole amount of miles for the flight. While on hold for 25 minutes (after they said a usual wait time of 7 minutes), their sporadic recorded messages said they had eliminated fees to change flights. Apparently not with Saver tickets. This world is made for the rich who can blow $400 without a 2nd thought. Arghhhh. BTW The lady on the phone was sympathetic.

I’ve been waiting weeks for a resolution to my Mileage Plan issue — already sent ID and documentation, and still no response. This is unacceptable. Please help me get this resolved. Extremely disappointed with Alaska Airlines' customer service. My Mileage Plan account has been under investigation for too long despite providing all documents, including my ID and passport. I even missed a ticket I paid for. No clear answers, no support, and way beyond the promised response time. This needs to be addressed immediately.

The customer service representatives at the counter were talking amongst themselves and no announcements were made as to flight delays. Boarding was unorganized with multiple lines… Representatives were not prepared. Flight crew arrived late. We have choices with whom we wish to fly with. If Alaskan does not value its reputation then why should we as consumers.

Alaska over the last 2 years has never been on time for any of the flights that I have taken. The staff constantly acts like it is not their fault but aircraft maintenance is the responsibility of the airline.

Worst airline company ever. Overcharged and the staff are all terrible people with poor customer service. I booked a flight and cancelled this right away assuming I would be able to rebook with the credit I would receive, but the credit did not show back up in my account. I was told I would need to wait 5-10 business days for the credit and had to book another ticket, in which I would not be refunded for. I fly regularly with Alaska for work as they service Seattle area but have not had one good thing to say about them. Looking for alternatives and telling everyone I know not to use this overpriced, budget experience airline.

Very bad. Flight had mechanical issues so was delayed by 7 hours. They tried to run me through a United flight but did not transfer funds to cover the flight. I was removed from the flight like I was a criminal and had to make the connections myself as they would do nothing to address the missed connecting flights. I am now losing 1 day of my 7 days of yearly vacation and 1 day of hotel reservation which was paid for. I had to laugh a bit after they offered me a 75 dollar discount code for another flight- sorry but no...just no, never again will I use Alaska Air.

Overweight baggage fee was very excessive at $135. I don't like airlines that take advantage of people with junk fees. The flights were delayed and the service was not so great. Check in experience too slow..

I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I am not. I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I have compressed disc in my back and being put in the middle is not good for it. I explained to the check-in person and they don’t care. If you want to be reassigned your purchased seat, choose an airline other than Alaska. There are many airlines and you have many choices. Choose wisely.

I have been a member for almost 10 years. I've loved Alaska until my most recent trip. We finally got the chance to use a bunch of miles we had saved up. Of course, when using miles to book your ticket - Alaska still charges you some $$ amount for taxes/fees. Since the balance was minimal, I went ahead and paid it with my debit card. Little did I know that would mean I was now responsible for paying for ALL of my family's checked baggage both to and from our destination.

When flights get delayed, I understand the need for urgency for the flight to leave on time. However, I was sitting right next to the gate (not distracted whatsoever) and the plane left without me. No final boarding call, no calling my name to say the flight was awaiting me. I got to the gate 2.5 hours before my flight. I wasn't late or running behind. There were 5 other flights stuck here waiting to depart, so it was a bit chaotic with passengers. How about checking to make sure you have all your passengers before leaving in such a hurry? I have a choice when I fly, it will never be Alaskan Airlines again.

I have been flying Alaska Airlines for a very long time, I’ve achieved Gold status for many years and I remember when Alaska offered free coffee in their terminal at SeaTac international. Question? What happened to the airline that offered truly exceptional service prior to Covid and transformed itself into one, if not the worse domestic airline in the country? I can’t imagine not having MVP Gold, given the horrible customer experience I get out of an airline that charges so much for nothing. I’m not one to traveling as I racked up 1 million domestic air miles with United before moving to Washington and moving over to Alaska and that was a great experience, but no longer. This is what happens to an airline that grows too big, and buys up the competition.

The extra legroom seat are great, but the one I was in had no window and that reduces shoulder width by 6 inches and tray table in arm rest that takes away another 2 inches on each side. End results is you pay $142 and get less space. Last trip with Alaska. Side note is every Alaska gate the furthest away from anything. Even at Seatac it's the furthest gated airline.

I really hate to give a poor rating but things sure have changed with Alaska Airlines. We flew out of SJC and were running a little late (totally our fault, but we knew what to do whenever we got there to move expeditiously and make our flight). As soon as we neared the baggage check, an older, SLOW, baggage agent walked up and insisted upon “helping” us. We don’t need help, as we fly all the time. She ended up taking up twenty precious minutes, and at the end of it all, insisted we take one of the bags we wanted checked up through security, because she couldn’t figure out how to print the tag and she realized we were going to miss our flight.

The personnel on the boarding. An ** man was targeting me. First he asked me to zip the double zipper of my carry on. I did then he came and said that they were checking all the luggage. And other people in front of me have roll on luggage and he literally went and took my grabbed my ticket from my hand to see my seat number. Forcing me to check in a carry on and letting others rollers carry on go by. This happens boarding in LAX to San Jose Ca.

They will take your money, fill your seat, and run. Terrible company. Terrible way to run a business. They took my money, cancelled my seat, and are refusing to give me a refund or a credit. I have texts to confirm this. STAY FAR AWAY.

March 2025 our family flew with Alaskan Airlines for the first time from Hawaii to Seattle. The experience was great especially due to our steward Rolando. He was wonderful chatting with everyone, funny and attentive. Will fly Alaskan airlines again due to this experience.

I would rate this airline a -10 if I could. It’s truly the worst airline I’ve ever deal with. The employees seem unhappy and frustrated, constantly showing attitude and confusion. It felt like no one knew what was going on. The overall experience was terrible. This was my first time trying to fly with them, and it will definitely be my last. In fact, I didn’t even end up getting on the flight—and I’m glad I didn’t.

0 stars if I could. Every flight has been terrible, my aunt has cancelled her card with them. She swears she'll never fly again. Change gates without updates, freq sitting on tarmac for long time, screws up connecting flights or transportation. Freq overbook their flights and will admit to overbooking and blame passengers for limited space. Seats are awful, no entertainment, poor quality small portioned snacks on 6+hr flights, canned soda flat, poor landing and take offs, could go on and on.