
Alaska Airlines Reviews
- 4,698,948 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
About Alaska Airlines
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Alaska Airlines delivers passenger air travel services across North America. With hubs in Seattle, Anchorage and Los Angeles, it operates flights to numerous destinations in the United States, Canada, Mexico and Costa Rica. Founded in 1932, Alaska Airlines features a loyalty program, multiple cabin classes and a focus on West Coast routes.
- Excellent customer service
- Good value for frequent flyers
- High fees for changes
- Limited route availability
Alaska Airlines Reviews
Filter by Rating
- (70)
- (22)
- (10)
- (33)
- (436)
Popular Mentions
- 4,698,948 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,698,948 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 15, 2025
Today, Saturday, June 14, 2025, I had a flight from Oklahoma City to San Francisco with Alaska Airlines at 2:44 PM. I was at the gate at exactly 1:55 PM to drop off my suitcase. I should mention that I had checked in the night before and had already paid $35 for my luggage. Two women in charge of baggage drop-off told me—and four other passengers who were also there—that the system was down and asked if I had already checked in my bag. Then, they sent me inside without taking my suitcase or giving me a luggage tag.
I wasn’t able to board my flight because, at the security checkpoint, they said I couldn’t bring some of the items in my suitcase into the cabin. No matter how much I explained that my suitcase was not meant to go in the cabin and should have gone in the cargo hold, they didn’t accept it. I went back out and returned to the counter where only one of the women was still there. I asked her to help, but she just looked at me and said, “It’s too late!” Alaska Airlines is the worst airline I’ve ever seen.
Reviewed June 10, 2025
I used to love Alaska Airlines. Not anymore. It's become the no frills airline. No movies, no power for your devices. Service so so. Last flight Monterey we boarded, the doors closed and we were told we were going to leave the gate to sit on the tarmac for an hour. I wouldn't have boarded. We missed our connection and was not provided a hotel.
Reviewed June 7, 2025
Flying from Bellingham to Seattle. Flight got canceled while on the plane, first excuse was SeaTac Airport was having issue which then turned in to a mechanical issue and finally cancellation of the flight. You then have to figure out yourself how to get on to your connecting flight. Customer service is B.S. to say the least. A few years ago flew out of Vancouver, where the flight was canceled which made us miss our international connection. This case the plane never arrived overnight and no one bothered to let us know the flight was canceled and other arrangements need to be made. Suggest staying away or always be ready to waste your valuable vacation time flying this airline.
Reviewed June 5, 2025
Alaska Airlines was one of the worst experiences I've ever encountered, and my spouse ended up in the hospital due to their neglect and uncaring nature. On May 25, I flew flight AS0553 and AS2437 into Vancouver, BC, to take a cruise. The second flight was delayed on the runway and made us miss the shuttle to the airport.
We had to take a taxi during rush hour, which was a problem as most of the taxis could not handle our luggage, which cost us additional money and more time. Every step of the way, everyone was rude and uncaring. I requested a wheelchair to be at the gate for my spouse and was assured it would be there, and it was not. Lied to. Coming back was a nightmare. On June 1, we took the AS2437 into Seattle, and it was extremely late and caused us to miss the connecting flight by 4 minutes. Again, no wheelchair, lied to. Even though we were assured we would arrive on time. Lied again.
When we arrived at the gate, we were told they had just closed the door. The flight was still there for at least another 20 minutes. I tried to explain to the attendant at the gate that we could not take a red-eye flight as my spouse was a brittle diabetic and his sugar was unstable when he did not eat normally, and he could not stand or walk. We had to sit in an airport for over 6 hours with a twelve-dollar voucher only.
Can you eat in an airport for twelve dollars? I think NOT!!! I tried to reason with the attendant, and she let me know we had no choice. She invited me to the Alaska lounge to be more comfortable. Only to be told we had to pay $65 per person to use the lounge. Lied again. Then had to stand in line for almost two hours to try to get a refund as we had paid for premium seats and there were none available, only middle seats, and for a 6’1 ½” individual, that was not comfortable.
We finally got on the play around 11:15 PM, and at 1:30 his sugar fell and was so low it wasn't registering, he was almost convulsing. A blonde attendant stopped and said, "Is he okay?" I said, "Does he look okay to you." It is obvious he was in distress; he was having trouble breathing and shaking violently, and she walked away and did not offer help at all. I then walked to the back of the plane and asked for water so I could feed him sugar packets to get his sugar up. I was given a small, room-temperature cup of water. Of course, not nearly enough. I had to go back and get two more cups. Then, what was left in a carton of orange juice, less than a cup, but it was something.
Did not get home until 10:30 AM, ten hours later than we should have, as the original flight was to get us home at 11:50 PM the night before. Never were we offered a meal (that we had paid for and selected on the original flight), nor a dinner voucher at the airport. I took him directly to the hospital, and he is still in the hospital today.
The lack of nutrition, along with the over exhaustion from walking instead of having a wheelchair, ready, caused a complete breakdown of his body as he has no reserves. While I don’t blame the airline for his diabetes, when you have made arrangements to be home at a certain time, with various comfort seats (paid for) with certain meals, and you get told, "Too bad, take it or leave it," it has a major impact on someone’s body.
When we finally got to Nashville, it took almost 40-45 minutes to get our luggage, again more waiting. We were told we could get a voucher, but I won't ever use Alaska Airlines again. I think it is worth noting that the flight that has been delayed has been late 271 out of 300 times, so this is not an isolated issue. In fact, Alaska Airlines personnel blame Vancouver Airport. It is the Airline's fault if they use this airport, and with knowledge, this is an issue and not addressing anything but putting the fault on the customers. You should be ashamed.
Reviewed June 4, 2025
From the start I was met with a very rude service agent. I was overcharged for my luggage and throughout my travel every single employee I interacted with openly told me a lie. I was also on a flight that was delayed and the cabin crew and flight deck made an announcement that it happens every time for that flight. Looking at Google Flight Tracker it shows that it happens more often than it it on time and the fact the employees know about it and will even make comments like "Yea you’re not making your connection. This flight is always delayed" yet won’t do anything to fix it, there was no bad weather so I am not sure why it was delayed. Also they have their 20 min luggage guarantee. Well if that is the case everyone on my flight needs to get the reward. It took them 44 min from the gate until the bag claim buzzer went off to let us know it was starting. I will never use Alaska Air or any of their partners ever again.
Reviewed June 2, 2025
Attempted to delete account for mileage program. Apparently there is zero chance of doing this and requesting your data be deleted. Privacy Alert! Security Alert! Level 1 helpdesk, Leah (really Magan) horrible. Then Joseph at pre-flight customer care texts to confirm the same, "Uh, we did our best with that. So what we do in these cases we're gonna take your phone number, make it zeroed out, and the rest of the information is in the account, which means it'll (not a word) stay active mileage plan for the next 2 years. If you have no activity, then the account will go inactive and that's our best way to help you out so that would be...your address, date of birth, name and email, stay in the mileage account..." Just WOW! That's a pretty crappy privacy and security policy not to mention violation of a direct request to cancel an account and delete.
I mean...my cybersecurity colleagues are squirming just reading this review now. Please someone help this airline out. Hopefully the Hawaiian Air acquisition will change these policies for the better. If not = USER BEWARE! They are keeping your data for marketing purposes to sell/resell/share as many times in a 2-year period as possible. Just WOW!
Reviewed May 31, 2025
Flight from American Airlines was redirected to Alaskan Airlines. They emailed me at the last minute. Stuck here in San Diego for 13 hours. Missed my daughter's 5th birthday. I'm going to let everyone I know you people are the worse. I'd rather fly Spirit.

Reviewed May 24, 2025
I feel compelled to warn others about my recent experience with Alaska Airlines. What should’ve been a straightforward trip turned into a degrading and exhausting ordeal. At Fort Lauderdale, I was singled out by Alaska ground staff and told I needed to “cover up” before boarding — despite wearing high-waisted leggings and a crop top in 86°F heat. I was pulled aside, isolated from my wife, and shamed for my appearance. No clear dress code was cited. Other passengers in far more revealing clothing boarded without issue. My wife and I are a visibly queer couple, and it felt like we were targeted and sexualized unfairly. This echoes past incidents Alaska Airlines has publicly admitted to mishandling. Nothing has changed.
In Seattle, our connection to Juneau was missed — not due to weather (as cited), but because Alaska told us to stay seated so Portland-bound passengers could get off first. We could have made our flight (our arrival gate was directly opposite the departure gate), but by the time we were allowed to move, it had left. Alaska wouldn’t hold their own plane by five minutes.
We were rebooked on a 7 am flight and given a generic hotel discount link — long after midnight, on Memorial Day weekend, when everything nearby was either sold out or $300+. We are spending the night in the airport, exhausted, hungry, and without basic support. I will miss part of my friend’s wedding — the entire reason for this trip. Between the discrimination in Fort Lauderdale, the inexplicably poor logistics in Seattle, and the total lack of compassion or assistance, I cannot recommend this airline to anyone. No apology. No ownership. Just a QR code and silence. Do better, Alaska.
Reviewed May 22, 2025
I have a broken foot and am in a wheelchair, the gate agent took my bag and measured it saying the wheels made it too large. Yet I’ve flown with this bag 10 years no issues and fits in the bins like everyone else’s. The gate agent Tom was very rude and said he could check my bag or put me on a different flight…threatening me essentially with a delay of I don’t comply. Yet I board and there are people with bags larger than mine on the flight in bins.
Reviewed May 22, 2025
I booked a same-day flight (ticketed at 7:47 AM), but couldn’t check in due to constant errors on both your websites. No check-in email or gate info was sent. I called and waited 30+ mins with no answer. Gate closed before I could board. Now being denied a refund. This is unacceptable.
Reviewed May 19, 2025
Delays, delays, delays. Why are your planes always needing maintenance? Just awful. Will do everything in my power to never fly with Alaska ever again. How about you start reimbursing your customers for every hour of their time you waste? Then maybe you’d be incentivized to actual give good service.
Reviewed May 18, 2025
Terrible service! Always having issues with their planes! 2 separate times they caused me to miss connecting flights that had 2 hour cushions... All due to "maintenance issues". My main concern is how their planes are maintained. Stay away if at all possible.
Reviewed May 15, 2025
Booked an Alaska air saver ticket to get to sick daughter across country. Thought "saver" was because no seat assignment. Not happy. Can't change flight to stay an extra day to see specialist doctor. Also can't use miles towards flight along with cash. Have to have the whole amount of miles for the flight. While on hold for 25 minutes (after they said a usual wait time of 7 minutes), their sporadic recorded messages said they had eliminated fees to change flights. Apparently not with Saver tickets. This world is made for the rich who can blow $400 without a 2nd thought. Arghhhh. BTW The lady on the phone was sympathetic.
Reviewed May 15, 2025
I’ve been waiting weeks for a resolution to my Mileage Plan issue — already sent ID and documentation, and still no response. This is unacceptable. Please help me get this resolved. Extremely disappointed with Alaska Airlines' customer service. My Mileage Plan account has been under investigation for too long despite providing all documents, including my ID and passport. I even missed a ticket I paid for. No clear answers, no support, and way beyond the promised response time. This needs to be addressed immediately.
Reviewed May 10, 2025
The customer service representatives at the counter were talking amongst themselves and no announcements were made as to flight delays. Boarding was unorganized with multiple lines… Representatives were not prepared. Flight crew arrived late. We have choices with whom we wish to fly with. If Alaskan does not value its reputation then why should we as consumers.
Reviewed April 25, 2025
Alaska over the last 2 years has never been on time for any of the flights that I have taken. The staff constantly acts like it is not their fault but aircraft maintenance is the responsibility of the airline.
Reviewed April 17, 2025
Worst airline company ever. Overcharged and the staff are all terrible people with poor customer service. I booked a flight and cancelled this right away assuming I would be able to rebook with the credit I would receive, but the credit did not show back up in my account. I was told I would need to wait 5-10 business days for the credit and had to book another ticket, in which I would not be refunded for. I fly regularly with Alaska for work as they service Seattle area but have not had one good thing to say about them. Looking for alternatives and telling everyone I know not to use this overpriced, budget experience airline.
Reviewed April 12, 2025
Very bad. Flight had mechanical issues so was delayed by 7 hours. They tried to run me through a United flight but did not transfer funds to cover the flight. I was removed from the flight like I was a criminal and had to make the connections myself as they would do nothing to address the missed connecting flights. I am now losing 1 day of my 7 days of yearly vacation and 1 day of hotel reservation which was paid for. I had to laugh a bit after they offered me a 75 dollar discount code for another flight- sorry but no...just no, never again will I use Alaska Air.
Reviewed April 7, 2025
Overweight baggage fee was very excessive at $135. I don't like airlines that take advantage of people with junk fees. The flights were delayed and the service was not so great. Check in experience too slow..
Reviewed April 6, 2025
I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I am not. I have been flying with the Alaska Airlines multiple times this year. On three occasions now I have been bumped out of my seat and moved from a window or aisle to a center seat. I purchased and expect a seat based off of my request of an aisle for a window. I have compressed disc in my back and being put in the middle is not good for it. I explained to the check-in person and they don’t care. If you want to be reassigned your purchased seat, choose an airline other than Alaska. There are many airlines and you have many choices. Choose wisely.
Reviewed April 4, 2025
I have been a member for almost 10 years. I've loved Alaska until my most recent trip. We finally got the chance to use a bunch of miles we had saved up. Of course, when using miles to book your ticket - Alaska still charges you some $$ amount for taxes/fees. Since the balance was minimal, I went ahead and paid it with my debit card. Little did I know that would mean I was now responsible for paying for ALL of my family's checked baggage both to and from our destination.
At the ticket counter I thought there was some misunderstanding. Nonetheless, I had to pay the fees. After our trip, I called customer service. They were extremely rude and refused to reimburse the fees. I pointed out that the policy updates in the email sent out a while back don't mention anything about baggage fees when splitting the purchase between miles and $$. Even if you use 100,000 miles and pay the remaining $100 with anything other than the Alaska CC, then you must pay for all your bags - roundtrip. Ridiculous. Goodbye Alaska. I used to be proud to have your card in my wallet. Now I can't wait to get rid of it.
Reviewed March 23, 2025
When flights get delayed, I understand the need for urgency for the flight to leave on time. However, I was sitting right next to the gate (not distracted whatsoever) and the plane left without me. No final boarding call, no calling my name to say the flight was awaiting me. I got to the gate 2.5 hours before my flight. I wasn't late or running behind. There were 5 other flights stuck here waiting to depart, so it was a bit chaotic with passengers. How about checking to make sure you have all your passengers before leaving in such a hurry? I have a choice when I fly, it will never be Alaskan Airlines again.
Reviewed March 20, 2025
I have been flying Alaska Airlines for a very long time, I’ve achieved Gold status for many years and I remember when Alaska offered free coffee in their terminal at SeaTac international. Question? What happened to the airline that offered truly exceptional service prior to Covid and transformed itself into one, if not the worse domestic airline in the country? I can’t imagine not having MVP Gold, given the horrible customer experience I get out of an airline that charges so much for nothing. I’m not one to traveling as I racked up 1 million domestic air miles with United before moving to Washington and moving over to Alaska and that was a great experience, but no longer. This is what happens to an airline that grows too big, and buys up the competition.
Alaska can tell me all day long how great they are but I know that’s a farce from my own personal experience, so now we just have to convince the airline that earning our business through great service is imperative if they want our travel dollars. I’m at 581,607 miles towards my million with Alaska, but switching back to United would be easy as they have not forgotten my loyalty over the years, where Alaska has. Remember, some of us old school customers don’t come back once we leave no matter what you offer us, so don’t wait until it’s too late.
Late and cancelled flights, broken check in technology, lack of onboard service, water in a milk carton and apple juice don’t cut it, a chocolate bar once in a while when you’re not skipped over and employees with attitudes and a sense of entitlement does not help your cause. Fix it before you lose the business. Oh, I wrote this over the 2nd call on hold, first of 36 minutes before losing call and now 1 hour 15 minutes and still holding waiting to talk to an agent because I can’t check in via app or web. Not good.
Reviewed March 19, 2025
The extra legroom seat are great, but the one I was in had no window and that reduces shoulder width by 6 inches and tray table in arm rest that takes away another 2 inches on each side. End results is you pay $142 and get less space. Last trip with Alaska. Side note is every Alaska gate the furthest away from anything. Even at Seatac it's the furthest gated airline.
Reviewed March 18, 2025
I really hate to give a poor rating but things sure have changed with Alaska Airlines. We flew out of SJC and were running a little late (totally our fault, but we knew what to do whenever we got there to move expeditiously and make our flight). As soon as we neared the baggage check, an older, SLOW, baggage agent walked up and insisted upon “helping” us. We don’t need help, as we fly all the time. She ended up taking up twenty precious minutes, and at the end of it all, insisted we take one of the bags we wanted checked up through security, because she couldn’t figure out how to print the tag and she realized we were going to miss our flight.
Of course, since it was meant to be checked, it had all full size liquids in it and security wouldn’t listen or help us and started trying to lecture us about it. We get it, we don’t need a lecture, we were just doing what we were forced to do, and now we have to repurchase all of those products because of the lazy or untrained baggage agent. We RAN to make our flight and got there just as they were getting ready to close the doors. They were kind and welcoming and we got on without a hitch and landed in San Diego.
Once we got to San Diego, we everything was fine as we waited for our next flight. My husband was able to have our seating assignment changed so our family of five could sit together which was appreciated. Then they started asking for anyone with carryon baggage to check it, so we took advantage of that as it makes getting off the plane a bit easier. When it was time to board, we got in line when families were called. As we approached the ticketing agent, she was rude and began asking questions of my husband about our children’s car seats (WAYB PICO- made specifically for airline travel, properly marked as FAA and NTSB approved, and we’ve flown with them numerous times). She was so pushy and rude and wasting our time even though she could see it was labeled for airline use.
Then she INSISTED on placing a cabin tag on the chair my four year old would be sitting in. We’ve NEVER had anyone tag our children’s car seats unless we were gate checking them or putting them in the luggage racks. We explained our kids would be sitting in the chairs and she said “I’m just doing my job”. And I said “I see that but you are doing something that doesn’t need to be done”. I then walked past her as my two year old's car seat was in a backpack on my back. Once I passed the doors she hollered for me to come back and asked me the same exact questions she just asked about the other car seat. I told her it’s exactly the same and that my child would be sitting in it. She again falsely instead that she was required to put a cabin tag on it so I turned around so she could put it on the backpack because I wasn’t going to unpack it.
She continued to be rude and tell me how I should act when she was the one wasting everyone’s time. I walked away once she had tagged the bag. When I got in the plane, I properly installed the car seats and buckled my children in. I then buckled my seatbelt and waited for the plane to take off. The gate agent then tried to assign someone into the seat where my four year old's car seat was required to be (car seats must be in window seats) and made my husband waste time and hold up the flight. My husband then brought it to the flight attendant's attention and she reassigned us where we were supposed to be. The gate agent then started yelling “what’s going on? I tagged the car seat! What’s the problem?”.
I didn’t look at her at all and she then turned to my 16 year old daughter and said “are you **?” My daughter said yes, the agent walked away and that was it. Ten mins later the flight attendant started chatting me up about the car seat and I’m sure it’s because the gate agent didn’t understand her job and called and said we had incorrect seats or something like that. When I told the flight attendant the brand, specs, etc, she knew it was fine and dropped the issue. It was just SUCH as uncomfortable and unnecessary morning of negative interactions with under qualified employees. If these issues happen again I will take my flights to another airline.
Reviewed March 17, 2025
The personnel on the boarding. An ** man was targeting me. First he asked me to zip the double zipper of my carry on. I did then he came and said that they were checking all the luggage. And other people in front of me have roll on luggage and he literally went and took my grabbed my ticket from my hand to see my seat number. Forcing me to check in a carry on and letting others rollers carry on go by. This happens boarding in LAX to San Jose Ca.
Reviewed March 15, 2025
They will take your money, fill your seat, and run. Terrible company. Terrible way to run a business. They took my money, cancelled my seat, and are refusing to give me a refund or a credit. I have texts to confirm this. STAY FAR AWAY.
Reviewed March 12, 2025
March 2025 our family flew with Alaskan Airlines for the first time from Hawaii to Seattle. The experience was great especially due to our steward Rolando. He was wonderful chatting with everyone, funny and attentive. Will fly Alaskan airlines again due to this experience.
Reviewed Feb. 20, 2025
I would rate this airline a -10 if I could. It’s truly the worst airline I’ve ever deal with. The employees seem unhappy and frustrated, constantly showing attitude and confusion. It felt like no one knew what was going on. The overall experience was terrible. This was my first time trying to fly with them, and it will definitely be my last. In fact, I didn’t even end up getting on the flight—and I’m glad I didn’t.
Reviewed Feb. 19, 2025
0 stars if I could. Every flight has been terrible, my aunt has cancelled her card with them. She swears she'll never fly again. Change gates without updates, freq sitting on tarmac for long time, screws up connecting flights or transportation. Freq overbook their flights and will admit to overbooking and blame passengers for limited space. Seats are awful, no entertainment, poor quality small portioned snacks on 6+hr flights, canned soda flat, poor landing and take offs, could go on and on.
Alaska Airlines Company Information
- Company Name:
- Alaska Airlines
- Year Founded:
- 1932
- Address:
- 19300 International Blvd.
- City:
- Seattle
- State/Province:
- WA
- Postal Code:
- 98188
- Country:
- United States
- Website:
- www.alaskaair.com
