Alaska Airlines Reviews

I used to be a fan of Alaska and touted them as the best of the US airlines. However, that has changed. They are pure chaos. The final straw was a flight from HI to Portland, OR which was delayed because of a mechanical failure discovered on the runway. It took over 24 hours to get home. They didn't bother to inform anyone on the flight that it was cancelled. No notification, no gate people, nothing. One passenger saw the mechanic and was told it was cancelled. This was five after we were asked to exit the plane. That is how the entire flight learned it was cancelled. Rebooking was a nightmare I won't even go into. Suffice it to say that after 30 years of flying Alaska, that was my last flight with them.

I signed up for Alaska air (now Atmos) to get airline miles and I was promised a companion fare if I spent $6,000 in a year for $99. Alaska Air is worthless. I can't talk to a person to make a flight in this country and I'm told my companion fair is just under $700. Customer Service is non existent. Wait times are an hour and a half to try to talk to anyone. I will pay off this card and have to accept the loss. Won't use B of A since they sponsor Atmos.

At a 7:53a boarding time I got stuck in security, but was there by 8 o’clock, which shouldn’t have been a problem since the plane didn’t leave till 8:23. By 8 the door was closed and the plane was already moving away, leaving myself and other passengers waiting to board you can’t tell me that they only allow seven minutes for boarding. Not only that their staff was incredibly rude. They used to be my favorite airline and now I will never ever fly them again. Which should’ve been a three hour direct flight is now taking me 15 hours. What they forget is that their customers time is worth money also but they should treat them with respect too and actually stick to the timelines that THEY set. THIS IS THE MOST RIDICULOUS SITUATION I’VE EVER EXPERIENCED IN MY ENTIRE LIFE. I’M SURE THEY DON’T CARE CAUSE CLEARLY THE PERSON BEHIND THE COUNTER could care less she was completely condescending.

This has become the worst airline. I purchased a 1st class seat. They downgraded me at the gate because they oversold first class. Now I have to call their 1-800 number for a refund and the hold time is an hour and a half. After being on hold for 2 hours, I was told that I had to call back at 7 am. Never again.

Terrible experience (again). Flight delayed initially for 30min that became 3h so I missed my connection and prepaid hotel that required additional purchases. It was a mechanical issue and thus clearly more than a 30min delay. They should have said why so I could have bought a ticket on another carrier. Customer service at the airport couldn't help, waited 3h on thr phone to be told to call another number after my trip. Tried several times with no return calls and also emailed with no response. Kept calling and finally talked to someone.

I've always rode Alaska Airlines and it's not that bad. However they seem to have a huge issue or delay ever since they formed forces with Hawaiian Airlines. I've contacted then twice to award me since apparently you can link your Lyft account to earn miles but they keep telling me to contact Lyft and then I do that and they send me back to Alaska. This is horrible because even though the service and everything is fine. They charge fees for extra baggage and wifi is $8 unless you have a code or voucher. They even removed Alaska access which helped me to get monthly wifi vouchers for travel. It seems like this company is not too topnotch in getting things resolved.

My husband and I were having trouble using our points for an upcoming trip. We called customer care and the wait time was over an hour. We chose to have someone call us back. 45 minutes later we received a call from Terry who works in customer care. Within minutes, she solved our issue. She was knowledgeable, extremely nice and very easy to deal with. Thank you Terry!

Cancelled my flight without letting me know. Arrived for flight that they cancelled. Travel took 8 hours longer and trying to get someone in the phone is a joke. Worst company ever.

Worst flight experience I have ever had. I am a bigger person and paid for extra room, which was seat 11 window. As I go to check in, my boarding pass says 30. I got to speak with the person at the counter and they told me they already sold my seat. Now keep this in mind, I booked this flight with this seat 6 weeks in advance, and I was not late checking in or anything, they just took it upon themselves to sell my seat and tell me I will get a refund.

Flight AS2285 on Feb 18 (SFO to PSP) was landing in PSP and then went back in the air last minute due to wind. Flight was then sent to ONT which is a 1.5hr drive from PSP. We were held on the plane while they 'attempted to resolve getting us to our destination'. But then told to disembark and ground crew would assist us. Ground crew told us that they could not help and had been instructed that nothing will be done. I was given a flyer to call complaints and told to figure out my own way to PSP. Absolutely disgusted with the lack of accountability from Alaska.

Booked a flight from Seattle to Las Vegas. Upgraded my wife and I to first class for the flight down. They wait listed her and said she might fly the next day after seats were confirmed. Downgraded to main cabin but charged me through the roof because I was booking same week. I booked about a month ago, but they’re charging me to correct their error.

Over the Presidents day weekend my son and I booked a flight to Bozeman, MT to enjoy a weekend at Yellowstone snowmobiling. We arrived at the airport at 6:30am for a 10:30am flight. The kiosk would not print our boarding pass (thousands of people had the same problem) so we stood in line after line after line until 11:00am. While in line we know that we were going to miss our flight so we rescheduled at 11:30. At 11:00am the airport decided to finally offer some help to some of us in line. Since there were no first class customers experiencing the same problem we were take to that counter to get our boarding pass printed. We barely made it through security and to our gate before they started calling customers to board.

Worst customer service both in the air and after. Never responds to any reach outs. No qualms about screwing customers left, right and center, then ghosting them afterwards. Frequently promises and then doesn’t deliver, then good luck getting even an acknowledgment. Truly one of the shadiest legally (dishonest) airlines out there.

We were very impressed with our flight attendants on our flight from Palm Springs to Settle. There was a toddler that was too tired to sleep. He began to meltdown from exhaustion. The flight attendant closed of a lavatory to isolate he and his mom from the passengers. Without that act of kindness everyone would have been as angry as the toddler was. Thank you.

We bought the insurance for our last flight across the US. (They really push buying the insurance.) While we were on our trip, we had an unexpected and grievous death in our immediate family. We cancelled our tickets so we could stay for the funeral and we bought new tickets. We provided our proof to the insurance company and even had the funeral home write an official email confirming our sad occasion. The insurance has been a nightmare! They have repeatedly given reasons why we aren’t covered, ranging from saying our type of ticket isn’t covered (although Alaskan sells the insurance for our type of ticket and in fact pushes it, and it doesn’t say anything when you buy the insurance about not being able to use it) to bogus and ridiculous hidden policies written in their policies.

I am writing to formally express my disappointment with Alaska regarding a recent experience my wife had while traveling from Boise to Ontario, California. My wife is an anxious traveler, so I ensured she was checked in online and arrived at the airport over an hour before her scheduled departure. Upon arrival, she asked an Alaska Airlines agent for directions to security. After entering her flight number, the agent incorrectly informed her that her plane would be departing in only 10 minutes.

I bought a premium ticket, but they didn't put me in the premium section. They gave me a terrible seat that didn't recline on an old plane, and I couldn't even bring my carry-on baggage with me. Even though my small bag was under the seat, the flight attendant was rude to me. I would like my money back. I paid for an expensive flight with my husband's Alaska Airlines Golden card, and I even paid $100 for an upgrade that they didn't provide, and they kept the money.

I cannot say enough good things about the Alaska Airlines gate agents at the Fairbanks, AK airport, especially Crystal and Ella. Our flights were canceled and we weren’t automatically rebooked, which could have easily turned into a nightmare. Instead, Crystal and Ella spent over 90 minutes working with us nonstop, exploring every possible option to make something work.

My family and I had had a terrible experience on a trip on Alaska Airlines from NJ to LA traveling with two of my little toy dogs, in first class. Before we bought the tickets, I was clear to check with reservations on their policies of traveling in cabin with two of my little 7 lb dogs. I was told that they could sit on my lap in the crate during the flight. I found that fair and purchased the tickets costing over $6000 for first class.. When we boarded and were seated, the flight attendant noticed that they were were not under the seat and she said I needed to put them back under the seat in front of us. I explained to her that I was told that I could keep them on my lap as long as they were in the carrier and she said that I was misinformed and that they had a stated in they needed to be put back under the seat.

My son, a veteran, was just charged $250 to check one bag on a flight from Buffalo NY to California. Website clearly says first bag is $40. Bag was not overweight. I've called customer service and the wait time to speak to a customer service agent is SEVEN HOURS. If this is how Alaska Airlines operates, suffice to say we will not fly with them again.

My daughter and her 3-year-old autistic son were traveling alone. To start off. The man at the ticket desk was rude. Then they would not let me get a gate pass to help her with her Carry-ons, her diaper bag, her car seat and my grandson. Yet they said they didn't offer any services that could help her. We have traveled with Alaska Airlines a lot but no more!!!!

The checked baggage cutoff time was not transparently disclosed before travel. It was buried in fine print, requiring click multiple links to get to content, despite Alaska airlines actively selling prepaid baggage. DFW Alaska Airlines bag drop staff were rude, dismissive, and refused to help, insisting rebook all passengers at our expense was the only option -- even though alternatives existed. Their behavior appeared money-driven and unprofessional. We were forced to abandon our full sized baggage at check-in because re-booking would cost more. We later saw gate agent offering free checked bags, proving a solution was available but never offered to us. The refusal to accept a prepaid bag due to couple minutes late to their hidden 50 minute baggage-drop cutoff time, lack of assistance, poor communication, and denial of a refund reflect extremely poor customer service and misleading practices.

Wow—what a disappointing experience. We are loyal United Airlines customers, but during the holidays we flew Alaska Airlines First Class from Seattle to John Wayne and will not be returning. From the ticket counter—where I was treated poorly over an incorrectly affixed bag tag—to an unprofessional and rude gate agent, the level of service was unacceptable. This experience fell far below expectations. Never again, Alaska Airlines.

I want to really give high praise to Joella at Alaska Airlines. I was in a desperate situation booking the wrong date for a departure to Honolulu, Knowing that it was a non changing flight. She was a very calming force in a panic situation. She solved my issue with ease. Thank you Joella and the team at Alaska Airlines

I've been a longstanding customer for years due to the perks of their credit card... but the day when you actually need their help to change a reservation, I am highly disappointed in their lack of empathy and lack of care to offer any help whatsoever. Rigid, cold, and careless. No longer do I have loyalty with this airline or credit card - it's a corporate sheep nation with nobody willing to step up into true customer service.

Ok, so I will say prior to this, Alaska has been great. From working in customer service for most of my life, you realize that one significant experience can ruin the entire perception of a brand/company/person/etc. no matter how many neutral experiences you have had. So here I am. I booked a flight Dec. 3rd for a flight on Christmas day to return home to see my family up in Portland. I’m currently in Southern CA for work and I travel a bit, pop around from city to city, have to take fairly impromptu flights frequently. I just had one of the more important events of my professional life shift times and cannot be changed. And to miss this event would destroy about two and a half years’ worth of work, or possibly end up in looking for another job. So now, on top of working Christmas Day, I’m forced with the task of leaving this event that is scheduled until 6pm, to make it from Orange County to Downtown San Diego for a 7pm flight.

We flew 1st class from Seattle to Atlanta. Felt like coach but with a little bigger seat. Promised a meal but only received one 6 oz soft drink and 1 cookie during our 4 hr flight. The flight attendant was rude and slovenly dressed. No food/ no service but he managed to eat his lunch during the flight. It had an very offensive smell whatever it was. The rest of the time, he and the female flight attendant sat in their jump seat and played on their phone. First class on this flight was a joke, they didn't even have a movie. I requested wheelchair assistance for my wife but it was not provided.

I arrived more than an hour early for my flight from Boise ID to Las Vegas NV. I had already bought a ticket online and was unfamiliar with what to do, I went to the TSA security checkpoint and asked where I needed to go. She told me to go to the service desk, So I go to there and wait in line. When it was my turn they told me to go back to the security and get down to the gate. I then went through the security and down to my gate and he told me that they shut the door and I missed my flight. I was there 15 minutes before departure time and he told me that they shut the door 10 minutes ago. So that's 25 minutes before departure! Wtf is up with that? Don't they have a list of people that are flying? Then I went back to the service desk and stood in line for an hour while they cut people in front of me, until I finally got frustrated enough to walk away! One of the worst days I've had in quite some time!

Isn't Alaska Airlines lucky that the Trump administration repealed the consumer right bill that required airlines to compensate their customers for delayed and/or canceled flights? They've cost me over $1,000 by their cancelation today- not only in airfare, but in transportation costs and lost labor wages. So NOT ok with how the company treats its customers!!!

They delayed our flight by four hours because they never serviced the airplane even though the plane sat overnight. Then after they fixed the fuel pump they delayed us again to get the fuel off the plane. And then, they delayed us again by having to stop to refuel. I missed my youngest daughter's wedding because of the airline's total failure. Do not ever fly this airline...they robbed me of my memory.

I called Alaska's service, at first, they put me on the waiting list to wait for more than an hour for their return call. Then, after more than an hour, I finally got their call back, but it got canceled immediately by your company. So, I called again, and then I had to waited for another return call again. Yes, I am waiting for it - waiting waiting and waiting! Terrible service.

Since Hawaiian and Alaska Airlines merged, booking a flight has become a multi-step frustrating process. You have to book the flight first (cannot select seats at that time) in one application, then go to another application to select seats. No matter how many times I link the two applications together, the linking always reverts, so getting into the second application is always a pain. Wait times for a service representative are over 30 minutes either by phone or by text. I am a corporate flyer who has been a loyal customer of Hawaiian airlines for over two decades, but I’m switching to Mokulele now.

Have tried for some time to settle this and am now giving up. Three tickets to Hawaii several years ago, on a flight canceled by Alaska Air. Never able to reschedule the trip and just tried to use the balance on another trip. Told that the $1401.60 balance has expired. So, the money is just gone? Thanks a lot, Alaska Airlines.

Regarding the article with the Alaska Airlines Pilot that was allowed to ride in the jump seat without any screening and became a deadly hazard to the entire flight of passengers. Alaska policies and rules need to deny anybody in the cockpit except crew that has been screened for flight. This has been such a blatant security breach. Alaska should be held be accountable.

We won't be flying Alaska again. We were bumped from our first class seats (due to seat malfunction they daid) and lied to to get us to accept seats on Jet Blue first-class where we sat in the back row in front of the the toilets. For our trouble, we were offered $200 each on our next flight. We were offered dinner vouchers, but declined bc we were told we'd be going to other first-class seats. No Thank You. Instead of the receipt, I have included their reply to us.

Hi I gave Alaska Airlines a BAD review about six months ago. They are still BAD! BEWARE! About two months ago friends also flying 1st class were VERY UPSET by Alaska. They loaded passengers knowing the door on the plane did NOT close properly and lock. SCARY! Eventually they cancelled the flight and left people stranded. My friends were lucky and took their flight home with Delta. When I previously reported them to the FAA they threatened me personally so I WARN everyone for their safety and comfort. DO NOT FLY alaska airlines, they DO NOT know what customer service is then thought they tell you they do a GREAT service. It's a very SCARY and sad. BE SAFE and fly any other airline.

Booked a flight with Alaska air and after three hours of delays the flight was canceled. All flights were grounded. They refused to pay my hotel or rental car fees which totaled over $1300. I am now in the process of the Better Business Bureau filing a complaint. Because I was not able to cancel these within 24 hours I was responsible for the full amount. It was completely the fault of the airlines and they should compensate for money that was lost because of their ineptness.

Alaska Airlines’ ATMOS Rewards program was hacked following their July 2025 cybersecurity breach that exposed customer logins and passwords. They failed to notify customers or take basic preventative steps—resulting in my account being taken over. The hacker redeemed all my miles for a round-trip ticket from LAX to China. Within five minutes of receiving the redemption email, I reset my password—but then my email was hit with a massive subscription bombing attack. When I called ATMOS customer service, the hold time was 1 hour 15 minutes—only for the agent to say, “oh lord, I don’t have time for this,” and hang up. I called again, waited another 1 hour 28 minutes, and was disconnected again. No email support. No chat support. No accountability. An airline that leaks your credentials, offers zero protection, and treats customers with open contempt doesn’t deserve to be in business. Absolutely appalling.

Brought my mother, and her elderly friend, to the Alaska counter in Medford, Oregon. Both were there to catch an afternoon flight to Seattle Washington both, had requested wheelchair service as they’re both mobility challenged. Horizon/Alaska left them standing by themselves in line in the priority line for 15 minutes while all the counter personnel focused on some cargo shipment of mushrooms that was being checked in. Extremely rude and indifferent behavior towards first class passengers who had notified the airline of their disabilities. If you need to travel and have Any challenges that require the airlines help, I encourage you to find another airline. This was abhorrent behavior.

I was really disappointed with my recent experience on Alaska Airlines. They charged me $150 for a bag that was less than 7 pounds over the limit, which felt unreasonable. On top of that, the first-class cabin didn’t have any built-in entertainment screens—you had to use your own device if you wanted to watch something. For the price of a first-class ticket, I expected better service and amenities.