Alaska Airlines Reviews

I wish there is 0 star I can rate. Bad service. They say you get what you pay for, but you can lose a lot more than what you pay for because they'd just cancel the booking that affects all of your other reservations and lose your precious time. Never taking this airline again.

At Seattle Tacoma for flight to Fairbanks, and the new bag drop self service was glitching and Alaska Airlines only had 2 employees there to help. Waits were long for assistance. Glad we had allowed some extra time. I am ok with saving money, but tickets are not cheap-hire staff.

Alaska Airlines sure knows how to take your money and run with their ridiculous restrictive seating and booking, I waited almost an hour to speak to someone explaining we have a family emergency and would like to change our later travel date for credit, so we can fly out asap. I would have been willing to pay a little extra if need be to get on a sooner flight.

Customer Service absolutely the Worst. Called (888) 485-0220. Spoke to 5 Extremely Rude Representatives who gave me Ridiculous prices to Fly to Seattle Washington, talking over me and just being downright NASTY & HUNG UP on me. Eva just disconnected the phone this morning because I was asking about Price difference online. I called and Jaime answered the phone and decided that he was going to talk over me stating that the Tickets would cost me over $2000. I asked if I could speak with a Manager & he kept saying that he's going to have them call me back without even taking my NUMBER then I asked about adding my Luggage then he said that adding that I was looking to now paying almost $3000, I then asked for a Manager. Jaime said that he will have them call me again without asking for my number then HUNG UP.

The only way to get in touch with an agent is to use chat. I do not type fast so I used audio. But they are unable to process audio. As I was trying to type my response he ended the chat. I also do not like that the process to check bags is all automatic and it really slows the process down to a crawl. They used to be really good a responsive but not anymore.

This is an okay West Coast airline, but I wouldn’t recommend it for cross-country travel. My flights are consistently delayed, and I often end up stuck overnight in Seattle. If you’re traveling to places like Dallas, Chicago, or Baltimore, I’d avoid using this airline beyond Dallas when departing from the West Coast. There’s a good chance you’ll face delays and either miss your connection or have to stay overnight. It’s gotten to the point where I’m surprised when you’re on time. I pay for a service and expect it to be delivered reliably and as promised. In most businesses, this level of inconsistency wouldn’t be acceptable.

In-person staff on board, etc. fantastic. They triple-charged me for a checked bag on a recent SFO->Seatac flight. I spent 58 minutes ON HOLD today, ncs there is NO WAY to address this issue via my on-line account. Their website SUCKS!!!! I have flown w/ them & international partner airlines for a DeCADE & this is how they waste my time in addition to overcharging me via some mysterious mechanism w/in their 'system'. I was on hold for 58 minutes this afternoon (PDT) & now they are "closed" (1720) even though they state they have "24/7 support via ph."

Alaska Airlines delayed my flight, causing me to miss my connection and arrive over 4 hours late. I arrived at the airport at 11 AM, and it was clear the delay was known well in advance, yet no effort was made to rebook me on another flight or provide any compensation. The lack of communication and support was unacceptable. Unfortunately, this has been a repeated issue with Alaska, not a one-time occurrence. Would not recommend based on reliability and customer service.

One and one half hours on hold to speak to a representative. Then they say they can’t verify me because they have my information all wrong. PO Box address from 16 years ago. I can’t book a flight with my miles because they can’t verify me. How can this be possible?

Traveled Alaska Airlines/Hawaiian Airlines from Kauai to Reno. Had the worst experience when we got to Portland (a connecting flight). The connecting plane was delayed on the tarmac in Honolulu for about an hour which made us delayed for Portland flight. When we arrived at our assigned gate 3 minutes before take off about 9:27 pm, it was already leaving the gate. We were watching it leave. When we asked the employee about what was going on ( I was a little heated), he said he was off duty and didn't have to stay and walked away from us. I was stunned he just left us standing there, stranded. We eventually found Guest Services, got rescheduled for the next day but it was not convenient or pleasant. So disappointed with the delays and the treatment. I will fly with another airline next time!

I bought a ticket from Alaska Airlines and realized that I had purchased it for a less than convenient time. I contacted them to change it to a later flight on the same day which is listed at the exact same price. They told me I could change it the day of the flight for $90 fee or I could have a 50% refund. The supervisor laughed at me when I tried to explain that she was losing a customer while not saving them any money. This is some of the worst customer service I have ever experienced and I once had to call Spirit Airlines.

Oh my goodness, I have had the worst experiences with Alaska recently. A week ago, I submitted feedback at the services counter recommendation and received no feedback. Horrible delays, disempowered customer service, when you can reach them, and awful tech glitches. I will do anything in my power to avoid this airline that ostensibly used to position itself as the anti-airline and is now proud to be the fourth largest, and lousiest, airline in the US. I can't even get a response when I try to complain. Miserable! Fly competitors, it is the only thing that may shake up the shareholder greed currently governing this miserable outfit!

I've been a loyal Alaska flyer for about 10 years. Usually fly between 20-40k miles each year maintaining VIP status or better. I've also had their cc for +5 years. Since they merged and became "Atmos" I no longer get two free bags (used to be a perk of having their cc). They have implemented a new $75 charge for same day ticket changes (used to be free with VIP status or better). It also seems I don't qualify for complementary seat upgrades even when half the premium seats are empty. Combined with the reduction in the quality of the snacks and drinks in the last few years, this airline is falling in quality/value quickly. Seems they are prioritizing profits over customer experience.

Hey Folks, beware this Airline destroys your luggage and loses your personal belongings and then tells you tough luck. Our policies blah blah blah. A lousy $50.00 coupon for a loss of $350.00 personal items. SERIOUSLY. This is one pathetic excuse for the worst service that they can possibly provide. Do not fly this airline if your personal belongings matter to you because they don't matter to this airline.

One of the worst experience I have ever had traveling. We were re-booked on the Alaska flight due to a flight cancellation. We were traveling with 4 persons in our group, including my 80 year old mother in law. The gate agents at LAX rudely implied that my mother in law did not require a wheelchair and then they proceeded to book her in a seat on the last row of the plane. Furthermore, they refused to book my 8 year old in a seat near any of us in our party. We were spread out throughout the plane, despite numerous attempts to change things with the gate agents prior to the flight. We had arrived to the airport more than 2 hours before the flight and the gate agents were incompetent and lacked all consideration.

Worst airline in business currently. Every single flight no matter where is delayed multiple times. No info, constant gate changes, been stranded in multiple cities in the last year due to overbooking and schedule changes. By far the worst airline ever. Don’t fly Alaska!!

What has happened to Alaska Airlines? Prior to 1990 it was one of the best, since then it is now the worst. I quit flying with them because there is always some problem. Last month, a humanitarian organization flew me to Hawaii to do disaster response work. It took 22 hours to fly from Palm Springs to Hilo and the unlockable compartments of my checked bag were opened and $200 worth of clothes stolen. On the return flight a week later, one lock was cut off and again things were taken. The baggage clerk says it was not Alaska’s problem and to inform my “travel agent”. Huh? It’s been a month now and my email to corporate has gone unanswered. Never again for me.

I used to be a fan of Alaska and touted them as the best of the US airlines. However, that has changed. They are pure chaos. The final straw was a flight from HI to Portland, OR which was delayed because of a mechanical failure discovered on the runway. It took over 24 hours to get home. They didn't bother to inform anyone on the flight that it was cancelled. No notification, no gate people, nothing. One passenger saw the mechanic and was told it was cancelled. This was five after we were asked to exit the plane. That is how the entire flight learned it was cancelled. Rebooking was a nightmare I won't even go into. Suffice it to say that after 30 years of flying Alaska, that was my last flight with them.

I signed up for Alaska air (now Atmos) to get airline miles and I was promised a companion fare if I spent $6,000 in a year for $99. Alaska Air is worthless. I can't talk to a person to make a flight in this country and I'm told my companion fair is just under $700. Customer Service is non existent. Wait times are an hour and a half to try to talk to anyone. I will pay off this card and have to accept the loss. Won't use B of A since they sponsor Atmos.

At a 7:53a boarding time I got stuck in security, but was there by 8 o’clock, which shouldn’t have been a problem since the plane didn’t leave till 8:23. By 8 the door was closed and the plane was already moving away, leaving myself and other passengers waiting to board you can’t tell me that they only allow seven minutes for boarding. Not only that their staff was incredibly rude. They used to be my favorite airline and now I will never ever fly them again. Which should’ve been a three hour direct flight is now taking me 15 hours. What they forget is that their customers time is worth money also but they should treat them with respect too and actually stick to the timelines that THEY set. THIS IS THE MOST RIDICULOUS SITUATION I’VE EVER EXPERIENCED IN MY ENTIRE LIFE. I’M SURE THEY DON’T CARE CAUSE CLEARLY THE PERSON BEHIND THE COUNTER could care less she was completely condescending.

This has become the worst airline. I purchased a 1st class seat. They downgraded me at the gate because they oversold first class. Now I have to call their 1-800 number for a refund and the hold time is an hour and a half. After being on hold for 2 hours, I was told that I had to call back at 7 am. Never again.

Terrible experience (again). Flight delayed initially for 30min that became 3h so I missed my connection and prepaid hotel that required additional purchases. It was a mechanical issue and thus clearly more than a 30min delay. They should have said why so I could have bought a ticket on another carrier. Customer service at the airport couldn't help, waited 3h on thr phone to be told to call another number after my trip. Tried several times with no return calls and also emailed with no response. Kept calling and finally talked to someone.

I've always rode Alaska Airlines and it's not that bad. However they seem to have a huge issue or delay ever since they formed forces with Hawaiian Airlines. I've contacted then twice to award me since apparently you can link your Lyft account to earn miles but they keep telling me to contact Lyft and then I do that and they send me back to Alaska. This is horrible because even though the service and everything is fine. They charge fees for extra baggage and wifi is $8 unless you have a code or voucher. They even removed Alaska access which helped me to get monthly wifi vouchers for travel. It seems like this company is not too topnotch in getting things resolved.

My husband and I were having trouble using our points for an upcoming trip. We called customer care and the wait time was over an hour. We chose to have someone call us back. 45 minutes later we received a call from Terry who works in customer care. Within minutes, she solved our issue. She was knowledgeable, extremely nice and very easy to deal with. Thank you Terry!

Cancelled my flight without letting me know. Arrived for flight that they cancelled. Travel took 8 hours longer and trying to get someone in the phone is a joke. Worst company ever.

Worst flight experience I have ever had. I am a bigger person and paid for extra room, which was seat 11 window. As I go to check in, my boarding pass says 30. I got to speak with the person at the counter and they told me they already sold my seat. Now keep this in mind, I booked this flight with this seat 6 weeks in advance, and I was not late checking in or anything, they just took it upon themselves to sell my seat and tell me I will get a refund.

Flight AS2285 on Feb 18 (SFO to PSP) was landing in PSP and then went back in the air last minute due to wind. Flight was then sent to ONT which is a 1.5hr drive from PSP. We were held on the plane while they 'attempted to resolve getting us to our destination'. But then told to disembark and ground crew would assist us. Ground crew told us that they could not help and had been instructed that nothing will be done. I was given a flyer to call complaints and told to figure out my own way to PSP. Absolutely disgusted with the lack of accountability from Alaska.

Booked a flight from Seattle to Las Vegas. Upgraded my wife and I to first class for the flight down. They wait listed her and said she might fly the next day after seats were confirmed. Downgraded to main cabin but charged me through the roof because I was booking same week. I booked about a month ago, but they’re charging me to correct their error.

Over the Presidents day weekend my son and I booked a flight to Bozeman, MT to enjoy a weekend at Yellowstone snowmobiling. We arrived at the airport at 6:30am for a 10:30am flight. The kiosk would not print our boarding pass (thousands of people had the same problem) so we stood in line after line after line until 11:00am. While in line we know that we were going to miss our flight so we rescheduled at 11:30. At 11:00am the airport decided to finally offer some help to some of us in line. Since there were no first class customers experiencing the same problem we were take to that counter to get our boarding pass printed. We barely made it through security and to our gate before they started calling customers to board.

Worst customer service both in the air and after. Never responds to any reach outs. No qualms about screwing customers left, right and center, then ghosting them afterwards. Frequently promises and then doesn’t deliver, then good luck getting even an acknowledgment. Truly one of the shadiest legally (dishonest) airlines out there.