Alaska Airlines Reviews

The flight is scheduled for 5:35 pm with 4:50 pm boarding time. When this supervisor talked to us about my friend's alleged odor it was 4:00 pm. I told her that we will take care of the problem. I happened to borrow a hand sanitizer with lanolin mixture from a wheelchair contract supervisor and applied this to my friend's body (from her hair all the way to her feet). The Alaska Airline supervisor was holding my friend's boarding pass. She said that she will give it to the wheelchair contract coordinator. After applying hand sanitizer lotion to my friend's entire body and came back to the station, the supervisor is gone and when we asked the wheelchair coordinator about the boarding pass, he said that the airline supervisor took the boarding pass with her. At this time it was 4:30 pm.

I approached another nearby airline supervisor who was monitoring the kiosk to help my friend print another boarding pass explaining that the other supervisor left with the boarding pass in her possession. And this supervisor printed a new boarding pass. The time is 4:37 pm and my disabled friend still has to pass screening with the boarding time at 4:50 pm. It was at this time supervisor (blond woman with eyeglasses) showed up. My friend was about to be wheeled to the screening area and then to the departure gate when this new supervisor (relief supervisor) told my friend that she cannot fly. I explained to this supervisor that there was an issue earlier about mild odor but with hand sanitizer that has lanolin with it offered a solution to the problem. She did not let my friend go to Chicago to visit her 76 years old very sick sister.

An hour earlier, the first supervisor (** woman) called Medline if my friend can be stopped from flying. I think this Medline is Alaska Airline's medical contractor. After answering questions from Medline, Medline gave travel approval for my friend. This supervisor left the scene at 4:02 pm and a new supervisor showed up at 4:37 pm. We are planning to file a lawsuit against the airline for a violation of rights and other reasons. My friend's name is Wanda ** and her confirmation code is **, flight schedule is Oct 17, 2017, flight no. 26 (SeaTac to Chicago).

We've been Alaska miles customers 8 years. 10 months ago I had to cancel a business trip (60 days out and, per their policy, was issued a voucher. That voucher expires in 2 months. As I do not have another trip planned, it appears, per their policy, that I will lose $400. You have to ask yourself, why give your business to a company who clearly does not demonstrate a commitment to their customers? The one star is for the pilot and flight crew whose work is unfortunately overshadowed by our negative experience. We're cancelling our miles program and will NEVER FLY AA again.

20 Minutes later, all three are still working on the same people. "Ok," I thought. I will wait patiently. Suddenly people scream/shout that their flight will be closing that they don't have tickets, that the machines have bumped them out of the system and so on. As they are escorted to the "Golden Member" counter to be given tickets, I am next to be served when all of a sudden the attendant says "I'm sorry but you are late for your flight." What!!! "Why are other passengers still getting their boarding passes?" I told him. "I waited patiently after Alaska machines failed 4 times on me, and waited while inept personnel dismissed me without providing me with the help assistance so promised by Alaska, waited an additional 20 minutes in a line with inefficient workers... only to be told that I need to come in earlier!!!"

I promise you we were a handful of customers in a sea of blue uniforms. And to top it all off, I called Alaska Airlines, am told that there is another flight for the evening for an additional price of $600+ each ticket (x3=$1,800) or wait for the next day and still pay $50 per ticket (x3). Because of course, "I should have been there earlier because these things happen!" "Excuse me"... I told the representative... "these things meaning your deplorable machines, dismissive host and pathetically slow workers?" Crickets sounds don't compare. Awful, awful, awful experience! But "I should be grateful that it was only $50 dollars and not the usual $125." (as if they are doing me a favor for first selecting Alaska).

As we left LAX my 6 year old son tells me, "Mom! The man opened the machine you were at and was trying to fix it, he was putting in paper!" And so, I have an early flight tomorrow with Alaska Airlines. I may just sleep there so that I don't have the same experience again. Perhaps I will board this time. Moral of the story: Never fly with Alaska Airlines and let everyone know what they did to my family!

They should have given us the option to decide whether we wanted to wait in Juneau or in Seattle. We could have rented a car in Seattle and been home before our flight even left Juneau. Instead we were kicked off our flight so they could book other customers in our seats and make a few more bucks. We had to pay for a cab to take us to a restaurant and spend more money on food and then more money for a cab back to the airport. Of course no mention of help with that. Thanks Alaska Airlines, you have officially lost our business and we will be sure to share your lack of hospitality and concern for customers with everyone!

Very rudely, she said, "I said First Class only." I then said, "We have Premium Class seats." She then said very rudely and abruptly, "First class." That's all she said. I then said, "But Premium Class says that we can board early." Without explaining, she then yelled "FIRST CLASS!" She said it so loudly that everyone waiting to board heard it. This was very embarrassing and I didn't want to argue with her so we stepped aside. She then called the Gold Members to board. We waited until they all boarded and then we boarded.

I am a 55-year old retired United Sates Naval Officer with 20 years in the military. I have flown Alaska Airlines about 4 times in the past year with my company or for vacation. I have an AA Mastercard and use your company for work and fun. I don't need a rude, uncaring 25-year old Alaska Airline employee yelling at me, treating me like a little child, in front of 100 people. She needs to take a customer service class and learn how to talk to her customers who pay good money to fly on Alaska Airlines. Or find another line of work. I will choose Delta from now on whenever I have the opportunity for both work and fun.

I called customer service and asked what their policy was on boarding cheap tickets compared to first class passengers. I was told if the customer ask to board early for various reasons we let them. The policy of 1st class passengers boarding first is a myth. Going forward if I have to fly Alaska it won't be first class and I will request to board early and I will take my oversized carry on and quickly get it in an overhead bin so I don't have to pay to put it on and if that doesn't work they will take it from me and check it without me having to pay. It's a sad day when you pay for a premium that someone else gets for free yes the flight was great, flight attendants great. I gave my 1st class meal to a 92 year old woman sitting in business class. Very disappointed with lack of boarding procedure for a premium ticket.

While at the airport I only had a temporary ID. Therefore I had to go through the security process when something like that happens. I was already filled to the brim with grief, saying goodbye, leaving the state I grew up in along with many other personal issues. My adult daughter was staying in Alaska and my infant was staying with her father (in Ak. as well) as we were and are in custody negotiations. My anxiety and emotions had me red faced and shaking like I was face to face with a grizzly bear. I was sure I looked suspicious and sort of crazy. My head was pounding so hard you could see it on the scanner. I kept telling myself I can do this. I can make it on that plane. I'm strong etc.etc. I had no idea what I was headed for.

Luckily everyone at the airport was nice. My legs were jello as I headed to the wrong gate and knew my brain wasn't functioning correctly. I had never not had control over myself physically, emotionally or mentally before and I had prided myself for that. So, along with everything else I was feeling, I was also embarrassed. I was the last one on the plane as I was in la la land until I heard the final boarding call for my flight. It felt like years before I found my seat (in the back) and sat down. I thought my anxiety would decrease, I was it wrong, it got worse. About midflight I started having flashbacks of the day my sister passed and that was it. I had my first and hopefully my last mental breakdown. I heard myself screaming and crying and I could see myself get out of my seat but I felt out of body and I couldn't stop.

I made it with the help of the stewardess to the bathroom. They handled the situation so professionally and so compassionately I was able to focus on their kindness and calm down. I did not get bum rushed and pushed around and screamed at. They allowed me to stay in the bathroom screaming for my sister and baby- crying uncontrollably. They (well one) stewardess talked me down and knew exactly what to say and do. I wish I was in my right mind to remember her name so I could thank her. She helped me probably more than she realizes. Alaska Airlines was gracious to me in every way. They contacted my mother, eased her worry. Took care of my baggage and my flight home, that for obvious reasons I took the next day. Everyone at Alaska Airlines treated me with respect and handled the situation with compassion and professionalism. I truly mean EVERYONE.

When I finally made it home it was all over the news about how awful the airlines were and on and on. I wanted to get on the TV screen with a microphone and spread the good news that Alaska Airlines is actually a good one. They need to be recognized for the good service they provide to so many people. Not every airlines is like United and the others who rough up and take down human beings having problems. I'm sure there is situations in which it may be necessary but rarely and not automatically without the situation being assessed. Thank God I was on Alaska Airlines when this happened to me or I may have been hurt more than I already was.

Thank you Alaska Airlines with all my heart. The way you treated me brought me out of a nightmare I possibly could have been stuck in forever. You all deserve recognition and good things to come your way. I hope someone from Alaska Airlines reads this and word gets to the employees on the plane that day that I say thank you.

So what went wrong? Flying from Portland to Anchorage, Steve ate your snacks and within two hours of deplaning had food poisoning (I did not eat any of the snacks). We let you know, not for a discount, but we thought you should be aware of this. It has never happened to us before. However, it was in flying home that we had significant problems.

I should state that I had a spinal stroke in 2015 which left me paralyzed on my left side from the waist down. We have flown since this happened and getting a bulkhead seat with additional legroom has always worked in the past on Delta, KLM and JetBlue putting my leg up on the suitcase for the severe edema and pain was enough. However, on this flight (both ways) there was no legroom. I had no issues flying to Anchorage - flight attendants were fine - but home was different. On the way back to Portland the flight attendant in the back cabin saw me using my cane to elevate my leg and suggested using my suitcase and even got it down for me.

We were in seats right behind first class that had no extra legroom at all (6 D & E). I had my leg on my suitcase just barely in the isle near the armrest of the first class seat. The man sitting in the seat didn't like it at all and on three separate occasions punched my foot with his fist that was an assault! The pain was excruciating and left me crying in pain. The first class flight attendant, Sophie, came and told me that no one cared about my problems and that I could not put my foot, resting on my suitcase, in the isle no matter what. My husband assumes the man in front that punched me complained.

In some ways this was an eye opening experience, in that I saw what my patients go through. It has just never happened to me before. I was humiliated and embarrassed to be treated like this and to be assaulted and be blamed for it because it was my problem. My first reaction was to tell the world about my experience on your plane and cancel my credit card. But I knew that the best thing is to reach out and let Alaska Airlines know happened and hope for changes to be made. Flight attendants should be trained on understanding people with disabilities. I didn't ask for this and to be told that nobody cares to very cold and heartless even if she felt that way. Passengers should not be allowed to punch other passengers and then the one that was assaulted is told it is their fault!

I asked that they waive the $25 as a courtesy. I was told that policy prevented them from doing that. I questioned their policy and where could I find that in their website. I was told that it was everywhere in the site. I asked specifically where because I could not find it. I was told "here it is, it is $25 for one extra bag." I said "I see that, but where does it say it is only for one way?" I was told it is understood and that I was the only person who has ever complained about this.

So I was basically told I'm a stupid person for not knowing that an UNWRITTEN policy is understood by everyone else but me! I told the agent that if they didn't want to take advantage of people they should just state in their fee information that it is only one way and not round trip, but I had the feeling that the advice of a stupid person would not be taken. I was stuck because I had to get the bag back home, so I paid another $25 fee. I hope the extra $25 was worth it to them, because they lost a customer over it.

Also, keep in mind as soon as you complain you are flagged and the information is passed along to your destination gates and who knows if they keep it on file afterwards? There is so much more to this that was lost on our behalf. Needless to say that in our eyes Alaska Airlines will never be the "home team" again. Just another company getting by on the minimums to maximize profits. And the customer- Hah! Who cares, there's another hundred in line behind you so it doesn't matter if you received poor service, sucker.

The employees and staff are held to higher standard of care for elderly handicapped customers, but purposely failed to provide any adequate care, or medical attention, and once arrived at the desired destination, they escorted my mom off PDX airport premises, and stating "You should think twice before riding with us again, if you don't like our services or treatment"? No apologies given by anyone at Sea-Tac, and no medical help or compensation given, or offered for my mom's untimely death, due to this deliberate injustice, by Sea-Tac employees and Alaska airlines?

We explained that we could not miss work tomorrow and needed to get on the flight and that to have us waste 24 hours of our time and money to re-book a hotel and re-rent a car over a 1 minute technicality was unreasonable and poor customer service but they did not care. I asked to speak to the manager and, at first, they said no and that I could speak to the 'supervisor' on duty. I said no and insisted that I speak to the manager, however the woman they sent down admitted she was not the manager that the manager had already left for the day (before 5 PM). She offered no remedy and simply repeated that they "have a very strict policy" - very frustrating! The bottom line is they used a (1 MIN) technicality to prevent us from boarding our flight with no consideration of the repercussions and cost it would have on us.

The facts are: We checked in at the airport - they knew we were there. They did not give us the courtesy of a final boarding call. There were still passengers on the bridge boarding the plane. Their "strict policy" is not printed anywhere on the boarding pass. Because we were 1 minute after their (unknown to us) cutoff, they cost us 24 hours of our time and over $1,000 in additional expenses and loss of income. Ironically the flight we had to catch the following day was over an hour late - horrible experience all around and the staff at the Kahului Airport should be ashamed of themselves.

Example: a flight to London. Fees of $800 are not uncommon to use your miles. I found when I tried to book to Hong Kong, I found decent flight with acceptable fees but when I got to the Alaska pay page, there was an error message. When I went back to try again, the flights I wanted were gone. I called Alaska. Had a conversation suggesting this is a way for Alaska not to allow redemption of miles. I heard a laugh from the agent as they know it's true. The agent did not refute my claim.

The third way they make it difficult to redeem is to have very inconvenient wait times changing planes. Example: I booked to Hong Kong. The return is on their partner American. After a 12 hour flight to Los Angeles, instead of taking a connecting Alaska flight nonstop to Seattle (of which there are many), they made me wait 6 hours in LAX, then take an American Airlines flight to Las Vegas, wait 2 more hours then finally a flight to Seattle. That's how difficult they make it. I complained to Visa and cancelled my card. I sent a letter to Alaska about this 'planned' treatment of loyal customers but zero response. I believe this is a class action suit in the making. If you've had these experiences, please write a review.

With my two Alaska Airlines Visa accounts I get $100 companion fares once a year which I've always been sure to use, saving about $200/flight each time. Easy to build up miles on the frequent flyer account and I've used it to get a Pasco-Seattle-Baltimore round trip for late this year for 32,000 air miles and only $11. Oh, if you pay for the flights on an Alaska Visa card, you get one free check-in bag per person on the tickets you bought. I've had no problem booking flights with Alaska through Priceline.com, Alaskaair.com or through my travel agent (using her for the more complex stuff).

I've found it an easy airline to deal with. Last year my companion agreed to be bumped on our Seattle to Pasco flight and take a later flight. Turned out it wasn't necessary and they gave her a $100 gift certificate to use on a future flight anyway and with that the $100 companion fare we later got three tickets for the price of two to travel to Phoenix at Christmas. Seattle is Alaska Airline's main terminal and it's an easy airport to get around, is clean and contemporary as you might expect for Seattle, has convenient food services near the Alaska gates and other than rain, you rarely have to worry about being fogged in or snowed in there.

Two minutes later, the supervisor came over and said my family needed to be removed and take a flight 24 hrs later (I thought it was joke). They threatened that the plane would not leave until we got off so we did so we didn't ruin anyone else's trip. The supervisor was rude and obnoxious. He told us we were rude and treated us like children. Yes, I admit I was extremely upset. I did yell and I was not happy but I think most people would feel this way. They would not give us a reason as to why he needed to be removed only that there is more involved in a nose bleed. My son was hysterical crying because he didn't understand why we had to get off. Another person with Alaska Airlines said it was because of the spread of a possible communicable disease. First off my son has none and second healthcare says you should use universal precautions regardless.

We were told they don't have to help us do anything like rebook our flights. They were doing it because they felt bad. Right. They put us on a flight the next day sitting all over the place. My kids are 7 & 9. Seriously. Thank goodness they are excellent fliers. The supervisor was rude and has definitely let his authority go to his head. I still have no real reason for why we had to be removed. When I called the airline they said there is no problem with flying after a bloody nose. When I explained we were just removed because of it they quickly backtracked.

Both Alaska and the in-flight supervisor acknowledged she crossed the line, but what did they do? When I complained to the in-flight supervisor, he brought me chocolates, when I complained to Alaska Airlines they gave me a 75 dollar coupon for my next flight. Is this how you treat a customer? Is this the seriousness allocated to discrimination? I will never travel on this airline again. I appealed twice to Alaska Airlines to take stricter action, but nothing came of it. Absolutely ridiculous! Shame on Alaska Airlines.

I looked around at the first class passengers, and all were in their seats. OK. Ten more minutes and he still hadn't emerged, this time the flight attendant said, "He's still washing up. We have two bathrooms in coach, use them." I didn't pay for a first class seat to go back to coach. I've traveled coach, business, and first class. I know where the coach bathrooms are. When I looked behind me the line to the coach restroom was about ten deep. I decided to wait for that one person holding up the bathroom. One of the reasons I chose to go first class is because of my need to use the restroom without long waits, however I should have saved my money. Eventually a bleary eyed man emerged and walked back to coach, which freed up the first class bathroom.

No harsh words were spoken. No raised voices. However the flight attendants made a point to repeatedly ask if the person sitting next to me needed anything, pointedly ignoring me. They did this with several other first class passengers. Each time I needed a water glass removed, a tray taken away, or anything done, I was met with a blank stare from the flight attendants. I was extremely disappointed by my experience with Alaska Airlines, and I know I am going to miss Virgin terribly for my coast to coast trips.

So I printed out what was supposed to be my boarding pass and checked in with my luggage the next day. After paying for my luggage I asked the attendant if he needed to see my boarding pass and he said no. I got in line at the TSA security and waited for an hour + only to find out that my boarding pass was no good because it had "not valid for security" written on it. So I was sent back to the Alaska check in where I was chastised in a very rude manner, for not reading and understanding what was written on the statement that printed out when I hit the print boarding pass option on the website.

When I tried to explain to the girl that they have a very confusing system and the original clerk should have caught this, she became very agitated and defensive. My impression was that they were doing us a favor by allowing me to fly on their airlines. There was nothing obvious to me about this situation. She told me that because I had to pay for luggage at check in, this necessitated the need to print a valid boarding pass the time of check in. I really had no problem with this if I would have known. My problem was that they allowed me to print out a faux pass then allowed me to proceed to security thinking I'm fat, dumb and happy. The guy that took my bag originally even said that he did not need to see my boarding pass.

What am I missing here? Alaska Airlines is very incompetent and I will avoid traveling with them in the future. I'll stick with Southwest from now on if possible. As a side note, the flight I was on had at least 3 screaming children crammed into the back of the plane.

You probably wear disgusting smelling perfume, and people wished that you weren't sitting next to them. This woman is a human being, and you could have learned something insightful from her. You know karma and how she works... I would just sit first class from now on, because after those comments, you will forever have bad experiences traveling. And then to actually complain to the higher ups? Do us all a favor, just stay up in first class, where the seats are bigger so you don't have to come into contact with a fat person. I realize I am absolutely judging you in a way that you judge others, and for that I am sorry. Maybe I am assuming too much, but lady, that is just RIDICULOUS.

But after fruitless countless efforts and endless hours wasted over the course of five months ("feel free to call back and check again"-- gee, thanks) to book this international flight and NOT spend two full days getting there (13 hour layovers and multiple stops were a common "benefit") I finally gave up and booked just the domestic leg of the flight direct from LAX to Atlanta on Alaska Airlines partner, American Airlines, using miles, and then bought a ticket on Delta from Atlanta to Lima. I allowed myself a two hour+ connection/layover in Atlanta in order to get from the American flight to the Delta one.

So, problem #1: Alaska advertises all the ways one can accumulate miles, and is forever rewarding more for dining in particular restaurants, etc. and ostensibly has a multitude of partners flying all over the globe, but try actually BOOKING one of these flights, getting a consistent class of service throughout it, and not spending day(s) in multiple airports, especially if you hope to fly internationally. It's a joke, and the joke is on us, the consumer.

It was, admittedly, never exactly easy to book an international flight with Alaska but in the past, if you were somewhat flexible on dates, started far enough ahead of time and weren't hoping to fly to, say, Paris in June, you could reasonably expect to be able to actually use this benefit to which you were supposedly entitled for being such a loyal customer. Well, not anymore. Their program is a shadow of its former self, and imho at this point effectively amounts to false advertising. What use are these miles if they make it so ridiculously onerous it's all but impossible to ever actually use them?

Problem #2: This morning, I received an email from Alaska telling me that American Airlines had decided, unilaterally and without explanation (though one guesses the words "profit margin" undoubtedly figure in there somewhere) to reschedule my outbound flight from 8:30 am to 10:10 am, and I now would not be getting into Atlanta until 5:43 pm as expected, and instead would have a grand total of 5 full minutes to make my connection to the Delta flight at 5:48 pm.

I immediately called Alaska and requested their help and was told there was nothing they could do beyond booking me out of another airport in Los Angeles, (not the one I'm flying home to) and adding an additional stop and more time to my flight. And, needless to say, there are no guarantees that they wouldn't change THIS schedule on me between now and July. I then checked with Delta and found I could get on a flight with them straight from LAX to Lima, but it would cost me an additional $159.00 in fare, and another $200 in change fees. Since this change was neither my idea nor my choice, AND since Alaska is partners with both Delta and American, I felt this fee was something Alaska ought to be able to get Delta to waive or American or that they should compensate me for.

They'd already wasted an utterly absurd amount of my time and cost me a ridiculous amount of aggravation, but apparently from their perspective they owe me nothing. I'm expected to shoulder the full additional expense for a change that was never my idea or my choice, take it and like it. The idea that Alaska Airlines is one of the more highly rated frequent flyer programs is ludicrous at this point, they are coasting on past performance. I've had this card with Alaska for more than 20 years, but I'm officially done with them. I've already stopped using the card to charge anything, and after I use (or perhaps just give away?) my remaining miles I'll be cutting it up and mailing it back to them.

The refusal to allow boarding was shocking in itself because in all my years of flying I have never had this happen even if I arrive somewhat later to a ticket counter. However the manner in which the young lady at the ticket counter acted was offensive; she would not help us to possibly get on another flight (we are aware that Alaska in all probability gave away my son's seat to someone on standby and there was another flight at 10AM), she was dismissive and said she could not help and gave an 800 number to call, she also stated "well, maybe you should go to another airport", she stated this knowing full well because she works at an airport the nearest airport is 4 hours away, this young lady's customer service skills were seriously lacking; if this is the way Alaska Airlines trains their employees I expect they will be receiving many more complaints.

We were forced to reschedule my son's flight until the following week which means another 200 mile round trip for me to drive and more money my sister had to pay to change the flight, unbelievable in my opinion. I was actually in shock for the whole day because I have never been treated like this by an airline. Like I stated above I have flown many, many times and have never encountered this level of rudeness nor unwillingness to help THE CUSTOMER. One time previous I arrived at a gate with my son for a flight late, through no fault of my own, the airline had given our seats to another couple but do you know what they did when we arrived at the gate? They made the people who they had given our seats to get off the plane so we could board because we had paid for those seats but that was American Airlines and they obviously have more class and respect for their customers.

I do not expect that a reprimand will be made to this young lady however one should be. I did not get her name but she was the only woman working the ticket counter for Alaska Airlines at 5:30AM on March 23, 2016. Perhaps if her attitude is brought to her attention as unacceptable she will endeavor to improve her manner of treating customers; I will be hoping she is not at the ticket counter when I take my son back to the airport on March 31, 2016, but really if she is it will not matter too much as this is the last time either myself or my family will be flying Alaskan Airlines.

Most of the US airlines are pretty much clones of one another. Only Alaska and Southwest seem to have the customer in mind. They have given up a lot of the BS and instead have good inflight meals (Alaska), clean and modern planes, and customer oriented policies. I will never fly most of the major US airlines because they are indistinguishable and are trying to squeeze the customer with every transaction. Not so with Southwest and Alaska.

When my daughter-in-law check her bag in, Alaska Airline employee was very rude. She explain the situation that we had an unexpected death and show her military ID and they still refuse to take the 1 bag if she didn't pay. She was on the phone with my son crying and very upset. We all were very stressed out and upset already b/c of the situation. I can't believe how insensitive the customer service person was to her and how they treat Military family that just lost a loved one. We try to resolve this issue. My son call twice and I also made a phone call and didn't get anywhere. So I contact the Better Business Bureau and the best they would do is gave them a discount code for $25 off when they fly their airline within the yr. There is no way in hell anyone will be flying on that airline again. We refuse it. We were hoping that the BBB would fight for a Military family.

It stated on Alaska Airline website they waive fees for Military family with ID and she show them. We just got an e-mail from BBB: This matter is now closed in BBB files b/c we refuse it. Most people I talk to don't realize that when our Military family travel home for an emergency, holiday, or come home on leave, they have to pay themselves... Seattle to N.Y. cost 1 ticket on average $675... Do the math! Does anyone know of any other agency I can contact or newspaper that could help us. I know to some people why flight over $25. It's not the amount but it's the principle of it. Someone needs to make this airline accountable for the way they treat our Military family. Who does the airline really answer to when they are so unprofessional and they know they can take advantage of people. Can someone please tell who really watches over them!

I tried to explain to the supervisor the situation and telling her how I was treated by this woman. Both were completely condescending and showed no appreciation for military service. Whose paycheck do they think the fees come out of? I'm travelling without my husband with two children under two to visit my family during the holidays because my husband cannot get leave. I told them I would no longer be flying Alaska due to the treatment. It's not so much that I was made to pay for bags when every other time they were accommodating, it was the treatment I received from these individuals that have left a sour taste in my mouth regarding Alaska Airlines.

Their response to me saying I would no longer fly Alaska was "We are the only airline that offers waived fees for military!" (In a rude tone.) I said that I had traveled many other airlines that had waived the fees. I think the supervisor could have handled it differently by saying, "We can waive the fee for you this time, but we are unable to next time. Thank you for your husband's service." Not making it into a huge ordeal and treating me the way they did. As if travelling alone with two kids under two years old isn't stressful enough. Thank you Alaska Airlines for adding to my stress. I will be taking my business elsewhere.

They were rude and so was the operator I spoke with on the phone. As a result I had to make a 90 mile the next day to Great Falls and spend an additional $500.00 that I did not have in order to get back home so I could be at work Monday morning. The whole experience was terrible and I will not personal use the airline again nor will I suggest anyone of my friends or family use this airline.

This was disappointing and my experience continued to get worse. I had purchased some organic shaving cream for my husband from the farmers market and the container did not have the ounces printed on it so I showed it to the Alaska airlines representative and she told me that it should be fine and able to pass TSA. We asked the TSA representative after waiting in the very slow line if we could be moved to the front of the line to get through security faster since the Alaska representative said we were already late. They did not allow us to so we waited in line and, of course, the cream I purchased did not pass for carry-on regulations. They told my husband that he could check the bag and bypass the line when he returned. The TSA employees assured us that there was time. I proceeded to the gate and upon arrival was informed by the Alaska representative that the gate was closing.

It was about 2:30 pm at this time and I told him that my husband was on his way. The next events happened all in a matter of 4 minutes. I called my husband and he stated that he was on the train coming from the D terminal to the N terminal where our flight was leaving out of. This is about a one minute transfer. The Alaska representative was very rude and stated that I had a choice to either get on the plane or miss the plane along with my husband. That seemed like a very obvious answer. I begged him to please wait and another representative with him at the counter started to assign me seats while the male representative at the entrance proceeded to rudely tell me, "I guess your husband was lying to you because it's been 10 minutes and we can't wait, I guess he wasn't where you said he was".

He then told the representative at the counter, "It's your call, but I don't think he's coming". As he said this my husband was running toward the gate and the representative at the counter saw him as well as the male representative at the entrance and he shut the door right in front of us at 2:34 pm. The plane was still parked. We literally could have ran right onto the plane. I felt like they were both playing a game with me. They were both very rude and seemed empowered to close the door and turn us away. The male representative would not give me his full name. They said we were late and that it was our fault. My husband and I fly international and on domestic flights within the USA all the time and have never been late to a flight and have never had to Checkin 2 hours prior to a domestic flight.

I would rather fly Southwest and have layovers than fly with Alaska airlines again. The customer service associates were rude and when I explained about how I was very disappointed to be treated so rudely the supervisor stated, "Well we have to meet the numbers so they could not wait for you". I guess unlike Southwest who is always so accommodating and professional with their customers, Alaska Airlines prides itself on meeting quotas instead. They did offer to give me a $50 voucher for another Alaska booking, but that will never take away the offensive and discourteous speech and service I received from Alaska airlines representatives. I will not choose to fly Alaska again unless absolutely necessary and I will be sharing my experience with Alaska Airlines with friends, family, and colleagues of mine who fly.

I think it's ridiculous that they hold on to YOUR MONEY for 7-10 days. Is this even legal? This is not even a credit card... We're talking about GIFT CERTIFICATES that WE PURCHASED. This company needs to learn that gift certificates should be more advantageous in using them more so than credit cards but no... They make it easier for you to just spend money using credit card rather than a gift card. So who would buy this kind of gift card really? Am I the only stupid person who bought this gift card?

We made our way through security and headed to the D gates. We walked by gate D4 and noted where we would be checking in and then headed down the concourse to find breakfast a few gates away at the Sports Page Pub. We ate our breakfast and then grabbed a coffee at Seattle's Best Coffee and arrived back at gate D4 at the listed boarding time of 10:30 am. We waited in line to board and when we got to the attendant he took our boarding passes and he asked to see our passports. Confused, we asked why he needed to see our passports and he replied stating because this flight is headed to Mexico. Shocked we told him we were flying to New Orleans and showed him our boarding passes which listed gate D4 as where we should check in. We asked where the Gate for our New Orleans flight was if not at the gate listed on our boarding passes and he just looked at us offering no help.

We ran to the counter and asked the attendants where we should go, they took several minutes to look up the information and then began shouting N11 repeatedly. They did not explain where gate N11 was or call gate N11 to let the attendants there know that we were on our way. By this time it was 11:00 am. We ran to gate N11 after receiving directions to get on the train from security.

We arrived at gate N11 at 11:07 and the attendants informed us that the plane had pulled back and that we could not get on. They asked if we read the reader board at gate D4 while waiting and we let them know that we had looked at it and all that was on it was a Disney advertisement (nothing noting that the gate for our flight had been changed or that gate D4 was now for a flight headed to Mexico) and they said that meant the gate for our flight had changed and we should have asked an attendant why. Perhaps that is common knowledge to the gate attendants as this is their job and they do this all day every day, however for us we had no clue that the Disney advertisement meant the gate for our flight had changed.

In all the time that we were in concourse D locating our boarding gate, eating breakfast, getting coffee and then standing in line for 20 minutes at gate D4 not once did we hear ANY announcements of a gate change nor did we hear anyone calling our names to check in. The attendants at gate N11 were very nonchalant about the fact that we had just missed the only flight of the day to New Orleans due to a gate change that we were not made aware of. They offered to change our flights to the next day but did not offer to look for other possible routes to get us there that day or any other assistance or compensation for the incredibly poor experience that we had with Alaska Airlines.

Not only did we miss an entire day of a very short vacation, we used vacation days from work to sit around at home for the day, we lost hundreds of dollars that we paid for our hotel room for that evening that we could not get reimbursed for due to the short notice, and to top it all off when we arrived at the airport the next day for our rescheduled flight we found that the attendants had booked our seats in totally separate areas of the plane and we ended up having to pay an additional $100 to change our seats so we would be sitting together during the flight. We have both traveled all over the world and have never had such a poor experience while flying before. We are extremely disappointed in the lack of customer service we received during this experience and will reconsider flying with Alaska Airlines in the future.

I waited at the desk for 20 minutes and no agent showed up. I didn't have access to a printer and I don't have the app on my phone. As you can guess, no supervisor showed up. I made the mistake of thinking and gate agent could actually help me. I'm a TSA precheck and at 5:30 am in the morning it takes me 4 minutes to get through security, I know from experience. To make sure I was not crazy I called Southwest and they advised me they print tickets up to 10 minutes before departure. I just got off the phone with a Alaska Air Supervisor and they said they advise 2 hrs before departure and it is COMPANY POLICY TO NOT PRINT ANY TICKETS LESS THAN 45 MINUTES BEFORE DEPARTURE.

I said "are you kidding me?" She said no for my safety they don't want me running through the terminal. I said "isn't that the agent's call?" The gate is less than a minute walk from the SLC security checkpoint, this is not O'Hare. Obviously no one at the Salt Lake Alaska Airline Desk is smart enough to use their brain to help a customer in this situation. I will never fly this airline with such terrible customer service. I really can't remember the last time a company upset me so much.

I then got mad and said I was going to get on that plane. I demanded she look for my seat, I didn't leave the counter and then started holding up the line. She called someone on the phone, gave me the phone and immediately, a female voice said, "we think you're confused, Alaska does not reserve seats for passengers. You might have thought this was a first class seat, but Alaska does not hold reservations". She went on about they don't hold reservations but if I wanted a flight out, I could go to Southwest Airlines, but I gave the phone back and told the gate agent, find me a seat, as I was going to fly out on that plane if it meant I had to sit on the person who was in my seat. She spent several minutes looking, when a lady comes up and asks if they found a seat for her. The other gate agent said "Yes, 11C" (my seat). I said, "you gave my seat away to her? I had it already reserved!" I demanded to get on the plane at that point!

Finally, she found a seat, but all middle seats. I had no choice but to get on. The flight attendant aboard what happened and she said the flight wasn't overbooked and the lady who got my seat could have sat in the exit rows or in aisle seat in the rear. She offered me a middle seat in row 6 which I took, but it was a miserable experience and flight.

After numerous tries, I finally called the # shown on the error message. After going through the automated questions and answers, the problem is that there's a mismatch in names. The name on the ticket cannot be hyphenated but the Mileage Plan accepts it. I state that I'm sure I put in the hyphen on the reservation and I'm told that the system takes it out. I'm then told that only a customer rep from the Mileage Plan program can fix this and they're not available until the next morning at 0800. This seems rather ludicrous to me as hyphenated last names have been around for a very long time now. Why can't someone rewrite the code at Alaska Airlines to accept it universally within its system?

Today I found it necessary to cancel my flight and learn that my credit - what's left of it after their $125 cancellation fee - will now expire in 10 months rather than 12 like most of their competitors. This is clearly a slimy strategy intended to increase credit expirations. If I had chosen to fly Southwest Airlines, I would have no change fee, no credit card commercial, and a full year to redeem my credit. Had I been able to fly Southwest Airlines, I would have no change or cancellation fee, no credit card commercial, and a full year to redeem my credit. I could also check two bags free by the way. Need I say more? I love Southwest Airlines.

To top it off I was worried about my 70 year old mom (she was really upset and crying - we have a wedding to get to the next day) so I asked the flight attendant about my mom and dad not being on the plane. She snapped at me that it was too bad, and that they probably weren't there on time. I responded that we checked into the airport 2 hours previously. She said rudely, "so?" My mom ended up having to fly out of her way north to Seattle and them back down to San Diego to make it in time. Horrible airline, horribly insensitive staff, rude, and could care less about their customers and how they treat them. I am horrified!

When I enter my mileage plan number directly from my credit card (checked and double checked) the automated system says this is an invalid number and hangs up on me. Speaking to agents simply ends up with me hearing "sorry can't help you", a number of times. Honestly, this is the worst website and worst program to utilize I've ever been involved with. Unfortunately I have earned a number of miles. I'll keep trying and use them, then this credit card goes in the garbage in many pieces. Sorry Bank of America, been with you for about 40 years but business with you may follow the Alaska card. Choose your partners wisely.

After a short while she contacted someone else and asked where the supervisor was because she was not answering her radio. She then said the this person "I have two here with bags that a no right!" and we were denied boarding. She said we could get on but not with bags. We were then given a post it sheet with a 800 number on it. My wife called the number and this could not find our flight information. At 8:30 am I went back to Alaskan Airlines and everyone was gone. There was no one to help so we went to American Airlines as these tickets were booked thru American Airlines as a travel partner. The people at American stated that the cut off time is 30 minutes not 40 and the Alaska employee should have let us on. The time was 8:33 am.

I am a recently retired law enforcement officer and have a habit of checking the time during an incident. The unprofessional attitude of this employee greatly ruined my travel plans. I had an Airport transfer in Seattle that I missed, I had to call my hotel so they would not give away my room and I had two 70 dollar tickets to the Red Sox Mariners game which I missed. Also I was not told that by not being allowed on the 9:00 am flight my return flight on 22 May 2015 would be cancelled.

We travel five or six times a year and have been for the past 15 years. And never encountered anything near this. The comment of: "That's a no right!" is not customer service. That's a no right has me completely outraged and I need someone to speak with about it. Two weeks and have heard nothing from Alaska Airlines. Will I use them again... That's a no right.

When we returned to the ticket counter to complain the agent told us to wait. She obviously was contacting the plane to see what happened. When she returned we were told that the personnel on the plane had discrepancies about what happened. We were rebooked on a flight the next day minus our paid first class seats. We lost our rental reservation and condo reservation. This situation we were put through ruined our vacation and to this day 8 days later we have not heard from anyone at Alaska Airlines.

I finally was able to log in and learned that my ticketed flight times for 4 future flights had been changed by Alaska Airlines. I phoned "Customer Care" and requested that one of the flights be changed to another published departure time, rather than the departure time that I had been switched to. First I was told that this was not possible, so I reminded the Staff that this was a published flight time. After several consultations, he came back and told me that an "exception" had been granted, but that if I requested another "change", that I would be charged $125. Once again the Staff would not take responsibility for the airlines making the changes in the first place! Why don't I get $125 for each change that the airlines made? Fundamentally, these Alaska Airlines staff display an arrogant, callous attitude: Instead of "The Customer is always right", there motto is "We are always right".

Bags and seat belts we all know to keep on and buckled. One time I grabbed my purse (while we sat waiting for a gate) to get my asthma inhaler. I said “I know they need to be stored and I'm putting it right back.” She said “no it needs to go under now. I've told everyone that a few times.” She snapped at people on the Intercom multiple times for standing up or going to the bathroom while we sat in Mexico for a gate. She spilled wine on me and didn't apologize. This went on and on her rudeness and her tone on the announcements.

She made the flight miserable and she kept scolding or trying to talk to people worse than you talk to kids. I have flown Alaska many times but with an attitude of we don't care (We told the pilot quite a few on the plane. But he didn't care) and some addressed ** but she didn't care.. Leads me to believe Alaska doesn't care. This was a horrible experience and I am not looking forward to the flight home as someone on the earlier flight said “their stewardess was awful too..” Oh I even asked if I could throw away a little bottle and she snapped. There were no smile except the steward in first class.

I am a big man with large shoulders. I am overweight due to medical issues that keeps me handicapped with mobility and I do struggle with weight gain as a result. However, I can sit in the seats without needing to raise the arm. I have done so in the past. I do require a belt extension but that does not interfere with the next passenger. I usually fly first class or choose an isle seat.

My complaints (I am sure will fall on deaf ears) is as follows: 1. All seats have gotten smaller. Your Airline should at least offer a few seats at a regular price for larger people. Most people are not comfortable in your Suzuki compartments and seating. 2. Your second seat policy is humiliating and discriminating to big people, even those who are not overweight. I intend to carefully draft a letter and post it on Facebook and consider a law suit. Why not? I am retired with time on my hands and I am angry with your lack of compassion and greedy policies.

Back to 2 escalators, a tram and running past 10 gates to get to the changed gate to find that they had already closed their doors. They were still connected and hadn't even pulled away. I was there ten minutes before the scheduled departure and was told I could not board. I had to spend the night in the airport to wait for the next flight at 6:45 in the morning. No apologies just eye rolls! BAD business! Do not fly with them unless you do not care about delayed and cancelled flights combined with bad customer service!

I called after being up all night pissed off to see if maybe they could give me an isle or better first class, but they wouldn't - even though the ticket was very close to a first class price. Working class people like me don't ever get that luxury and I paid an enormous amount - I plan to cancel my Alaska credit card and do everything not to fly on their airlines again. (Have you ever tried to book a flight using miles or companion fares? It's near impossible to get the days and flight times you want because it's so limited). Shame on you Alaska - heartless and greedy.

MY OPTIONS: Drive 3 hours back from Seattle to Wenatchee (just to fly straight back to Seattle), or pay a $125 "change fee" to get on a flight I'm already on. It makes no sense! Just rebook me for the one portion of the flight I want, and resell that empty seat on the other one. I'm hoping somebody can make this right. It's a simple, common sense issue. First customer service agent kept cutting me off. The second one, Clay, was nice, but unhelpful. The third one hung up on my wife.

I have owned dogs most of my life. There was no reason for this dog to be in the cabin, it is unsanitary and unfair to all other passengers. My main concern is still one of safety. If the pilot or co-pilot had come out to use the facility, it would have taken only seconds for this dog to kill any and all that stood in his way. I, as a traveler am more than willing to go through scrutiny for security. But then to have a fairly large dog sitting in the cabin who within seconds if not minutes could have taken down the plane, seems extremely unfair and unsafe practices to me. This should not have happened, this dog should have been in the cargo hold.

The first class seats were hampered by a useless console in between the seats, so there was a 5 inch space to squeeze into the window seat. We were in the last row, and instead of the partition wall, there was a cloth webbing separating the two classes, and that the guy behind me used to kick my seat with. Not to mention the noise.

But the worst part was the return. We elected to use a kiosk to check in with, after pre-checking online. The Alaska rep who was helping people with it in Mexico was banging on it when it wouldn't 'continue' so I gently showed her to just 'touch' the screen. She became resentful. Then she said my husband would be searched again because he was checking a fishing pole? Her English was not good, so we may have misunderstood. However, an hour and a half later, just as we were being boarded for first class, she pulled him out of the line and searched him again. He was profiled on his boarding pass with an SSSS and was searched at every juncture along the way: after immigration, and customs, he was targeted again, and again, they wouldn't let me be with him, so I went ahead to find the gate, hoping to forestall us missing the flight.

I went to the gate to be told that the flight had changed to a different gate, from 64 to 59 b, and she said to go down the escalator to find it. Well, after walking for about 1 & 1/2 miles, following the signs to Gate 59 I ended up in a separate airline terminal, Delta, but I had seen their planes blocking Alaska gates before, so I wasn't sure.

By the time I had walked the whole way I was worried I was missing my flight, and separated from my husband I was worried he wouldn't be able to find it through all the twists and turns and escalators up and down to make it! (By the way, the reader board said the flight was still leaving the previous gate all this time!) Finally, I found the gate to be told that wasn't the right one! I was beside myself, and found a help center who called Alaska for me to find out what was going on! They said the flight was leaving from a gate VERY NEAR to the previous one, in the opposite direction the Alaska rep had pointed me to! I was so distraught, when I was running all the way back to hear them call my name over the loudspeaker. There was my husband, distraught over losing me and being targeted over and over for selected additional screening, and by the time we got on the plane after everyone else, I was able to hold back my tears.

But the worst part was still to come! Getting on the plane, the stewardess asked me how I was. Too angry for words, I answered simply, “Not happy.” We were in the first row, with nowhere to put our things, as the bins overhead were all full, and I was told that you cannot stow even a small change purse in the airline pocket! Philip and I then had a chance to catch our breath and debrief on what had happened to us. The next thing I knew, the stewardess was leaning over us saying if we didn't calm down she was going to have us removed from the plane!

This is NOT OK! To be treated like a terrorist at the modern airport is one thing (especially when you are as informed as we are about what really happened regarding implementing the Patriot Act), but to be treated like this by what was once a very good company we helped support in its infancy was unconscionable. I am producing a film with a flight budget (for cast and crew) of nearly a hundred thousand dollars, and Alaska will not only not be a part of it, but will never ever be my airline again. This company is on MY 'No Fly' list from now on.

The second agent put me on hold then said that she read the notes from the previous call saying I was already advised "no" and only "elite members" can do that. I asked if any record of my initial call that morning was documented of the man who advised me to call at 10. She said no. But the witch I spoke to just prior (who I hung up on) took the time to make a note. (Obviously to prevent me from seeking the help I needed.)

I asked to speak with a manager (Sarah **) and again got a very snappy rude awful tone and verbiage. I cannot believe that they are allowed to speak to customers this way! I was very tired and soft spoken, there was no reason to treat me that way. I asked if I could speak with anyone else and she said, "Nope. I'm the highest person you can talk to here." Not once did any three agents even offer a friendly "I apologize, I understand, hopefully we can help you better at 12" etc etc... Nothing nice. I've worked answering phones in the same environment before and was trained exclusively to be as kind as possible, knowing full well that our calls were also monitored.

Does AA not care about their customers enough to train their staff on customer service? My family are long standing customers, not to mention my stepmother who gave all of her working years as a flight attendant. I sickened by the way I was spoken to and treated tonight, so much so that I took the time to sign up on this site just to write the first review online that I've ever written in my life. I will be following up with this company to every extent possible to make sure they remedy the attitude of their staff. If I could give no stars I would.

Lois then told me that I was "denied access to the flight" (her exact words!) and I asked her what I was supposed to do since it was New Year's Eve; I knew no one in San Jose and most places were booked; my dog had to be in Honolulu that day or all of the import paperwork and vet paperwork would be invalid; everything I owned (my car, my household goods, my clothes) were already shipped to Hawaii and my lease in San Francisco was done and Alaska Airlines had entered an agreement with me to fly me, my daughter and my dog to Honolulu. She then stated that I was not Alaska Airlines problem or concern and I was on my own. I got upset and began to cry. I raised my voice (but I never cursed her or threatened her) and she asked me if she needed to call the police or would I leave on my own? I then asked for my four checked bags that took almost 45 minutes to find and was then reduced to walking from Terminal B to Terminal A (approximately a half mile) while pushing two carts in 45 degree weather while dressed for Hawaii arrival weather. I was humiliated and treated like a criminal. Maybe it's because Lois was white and I'm not?

She was hostile towards me from the very beginning. I never got a reason why my daughter couldn't take the flight since she is 23 years old and can fly alone. I'm still waiting to be refunded for the flight I wasn't allowed to board. Instead, it cost me those tickets and almost three times as much to book a flight on Hawaiian Airlines since it was same day booking. If the issue had to do with overheating, wouldn't it make sense to fly short snouted dogs AFTER November 24th? I told Lois that my dog had flown frequently and was in excellent health (plus, all dogs must have a health certificate). I was willing to sign a waiver. She sternly told me, "It's not about being healthy!". Then, what was it? I haven't heard a word from Alaska Airlines nor seen a cent of my ticket refund. A business like this needs to be exposed for what they are: heartless, callous and greedy.

With the need for us to return to Oregon and get back to work as soon as possible, I reluctantly took the booking with the fees. It was only because of some monetary gifts we received from family for our recent engagement that this was even close to possible. Knowing I was already about to miss a full day of work, I couldn't miss anymore and await for the fees to lower. I did ask if there was a lower priced option for the following day and was told it was the same price. Today I looked at the available flights and found that there was, in fact, a flight this evening that came out to less than our original booking. The rebooked flight we took was $748 while the flight today is priced on your site at only $423.

I've been distraught over this $1,144 charge and in addition to having a broken finger we are also now completely broke. Since our move to Oregon I've become familiar with and taken a liking to your fares and schedules. I've joined the rewards program knowing that we have many trips coming in the next year for wedding gown fittings, caterer visits and more as we get closer to our wedding date. I'm extremely disappointed in the chain of events as I've explained them and simply refuse to believe that nothing can be done to rectify this obscene charge. The best way we could come to describe the charges and your associates failure to recognize a flight at half the price is to say it is of criminal proportions.

I would greatly appreciate an opportunity to explore rectifying these indiscretions and the crudely expensive charges that followed to ensure we both remain loyal to Alaska Airlines in the future. As we previously were going to direct the 126 guests attending our wedding to fly Alaska Air as they are located in either Florida or New York, we have since decided it would be best to direct them in another direction. I don't know many people who could afford such a disgusting fee should anything happen and I wouldn't impose a financial burden of this magnitude on anyone I know.

With no help from my friend, Cindy asked me to tell my friend to call back. She arranged a hotel accommodations and got a room and was very emotional in the room all night, no phone service or food. I had little money, no sleep, my emotional condition was going haywire, cried all night pacing around. Still awake from no sleep, went to the airport for 8 am flight to Seattle then to Anchorage. Had my bag on scale, I was tired distressed and hungry. Showed them my doctor's note which I had in my luggage. They said I had to pay $75 'cause it was heavy. I told them I never was charged last night then tension flared up. I told the agent I want to go home TODAY! See a doctor about this.

One more huge point ... they didn't check my baggage and other passengers baggage (I had all my leisure stuff and clothes and ... etc I need for my holiday). Thank god I did not have any medicines there, otherwise Alaska Airlines would kill me and maybe other people. Few hours (literally) after the arrival, the hurricane Odile started. And in the morning we found out that everything was damaged, shops closed, airport out of service and there's not gonna be power in the city for 2 to 3 weeks.

I had to call Alaska Airlines baggage claim and talk to a representative about my situation. They said I can buy what I need (to shut my mouth) for my stay as I had to state that there is no power in the city and no one can provide a receipt. And that is THE TRUTH as all the news talked about what was going on... After the evacuation (thank goodness American airlines is there), I had to write a letter explaining everything. They received it on the 24th September and I have not received any reply from them for almost 3 weeks... so I had to call them again and again (which I found out I am wasting my times cause these people are robots working for a greedy corporation and that they can't do anything. All they can do is repeat what they were told). So the supervisor of the Central baggage Service in Seattle JENNIFER ** decided to give me a small discount code to make me quiet... Felt insulted and like I was an obnoxious kid asking for candy and like I want to fly with Alaska Airlines again????

Anyway my point is: 1) Choose your airline company (you don't have to fly with Alaska Airlines in The bombardier). 2) Avoid to check your baggage or separate your stuff in a carry on so your stay is not gonna be ruined as you're not gonna waste your time and energy dealing with customer service. It sucks - never believe 1700USD insurance.. It's just a game they play and you will lose. And between us if your vacations are ruined, I feel like this does not have any value especially after working the whole year. If some one read this... Thanks for your time.

We waited, getting more anxious as the last of the passengers had boarded and we saw no Alaska employee coming to help. Finally he stuck his head around the window and asked if we were the Buckley party. No, we were not. Ok, now he will come to check us in... TSA closing the gates.... Finally the guy comes to the counter and says "No, you cannot get on this flight. You were too late." We are furious. Why would you not take 2 minutes to come and check us in for a flight we could walk right on to? We had no bags to check. I checked the flight departure later on and that flight left 2 minutes early! We could have gotten on that plane. We had connections to make and a long drive home from our final airport. Ridiculous.

I explained to them what the lady told me about the fee being waived and they said there was nothing on file about waiving the fee but that it specifically said to not waive the fee. So basically, they profited off of my unfortunate circumstances. It's a situation not ideal for someone who doesn't have 250 dollars to pay just to use the credit they were given by the airlines. I spoke to two supervisors and a couple of employees and they had no remorse and no sympathy. I asked for my phone call to be pulled up to prove that the lady I spoke to promised to waive the fee, they said they cannot pull phone calls records (though I'm sure they could to save their own backsides!).

I should have been emailed a confirmation that they were going to waive the fee so I could have it on file but they aren't that advanced yet because this is just one of the sneaky ways they make hundreds off of you. So this is my warning: If you ever have to cancel a flight and they offer you a credit make sure you record your phone call because they will tell you what you want to hear and then screw you out of your money. I will never use them again.

To add insult to injury I contacted Alaska airlines representative to discuss the matter which they agreed didn't fact happen and a report was taken. After months of the runaround with Keith **, A representative from Alaska airlines insurance company, they have offered me a measly $2000 and two round-trip tickets to cover the costs of my medical bills, mileage and inconvenience. Mr. ** is not only unsympathetic to the situation he is highly offensive and accusatory. I have gone to great lengths to attempt to resolve this matter without using lawyers to no avail. And left with no choice but to contact a lawyer and do what everyone else does when they're injured and seek a lawsuit to hold them accountable for their actions.

Never sued anyone in my life and I regret that this is how they have treated situation therefore forcing me a new position such as this. Countless visits to the doctor, medical treatments, lost wages and time, and their answer is $2000. If you were ever on an Alaska airlines flight and something happens to you, be sure to insist on a report being taken and contact a lawyer immediately. I was under the impression that by being fair in dealing with this myself, I would not have to go this route.

Problem Caused: 1. not being able to go through first class security line (1st leg) and instead, go thru coach, with very long coach line, which almost made us late. 2. agent did not state we had to go back to American to get correct boarding pass on the (2nd leg). TSA security could not properly scan the AA boarding pass that Alaska assigned, therefore, making that pass bogus. Had to go another terminal to get to AA to get correct b. pass. 3. American put First Class on our boarding pass, Alaska did not.

We will NEVER fly Alaska again. This is being turned into Alaska with Complaints Resolution Dept. We SUGGEST not trusting Alaska with their paperwork.

Sitting in 3F, I got up to use the restroom after several others had done so, but the head flight attendant (who said her name was Aggie) said she needed to open the flight deck door in order to begin her service, and somehow this meant I couldn't use the restroom. I said I didn't understand and she said the same thing again. At that point, I think some turbulence started to occur, so I sat down. About 10-15 minutes later, after the seat belt sign had been again turned off, I rose to use the restroom and again she stood in the center of the aisle and said she needed to begin her service. At this point, my need was more urgent, so I said I really needed to use the restroom and would be fast, and I used the restroom quickly.

Later on in the flight, she served the meal and offered wine to everyone else at the time the meal was served, as is normal practice; but when my wife and myself asked for more wine when our meals were served, she acted aghast that we wouldn't let her finish serving the people behind us their food first! She did not serve us wine at that point. Then a few minutes later, when she served the people behind us, we overheard that she offered them wine with their meal. Only afterward did she come back and offer us wine. (BTW, on our outbound flight to ZIH, we had a delightful attendant named Louie who had a great personality and was friendly to all.)

I spoke to a rep at Alaska Airlines. He said, "It's not our fault, it's the weather!" I understood and appreciate the fact that flights were cancelled due to the WEATHER, it's the service on their end. He was obnoxious and didn't care. He said, “We don't make it a habit of handing out vouchers... you have to ask.” This is the first time my daughter flew anywhere; she didn't know to ask. I have a family member who's a travel agent. I will make sure she is aware of ALASKA AIRLINES. I don't appreciate their service. They are complete **!!!

I answered that that wasn't the case and that the problem was overbooking, a lack of personnel at the windows to check the luggage, and bad information by the person who told us to get on the far-left line. She agreed to give us a first-class ticket for the next day, and said there was nothing else she could do to fix this problem. I mentioned the fact that I had been flying with Alaska Airlines since the 1980s, and that I knew for a fact that a compensation was part of involuntary denied boarding compensation. I expected to get a 400% compensation for the loss of time and costs associated with having to reschedule my stay and the people that would be picking us up at the Mexico City Airport. She said to call reservations and to ask for the compensation.

I got Rose at Phoenix, and she said that they were reservations only, that Rocio had done the right thing and had not charged the $100.00 for the change of flight, and that if I wanted to pursue this problem, to go to Alaska Airlines counter the next morning and to talk to a supervisor. Talked with Linda, the next day's supervisor, and she said that she was aware that there had been problems the previous day, but that the airplane had left with about 30 empty seats. She also said to call customer care with our complaint.

On arriving in Mexico City, she mentioned what had occurred to the airline representative, and he said she should have gotten a free ticket as compensation for her problem. As an afterthought, it was observed that this problem affected about 20 people that were on the Mexico City flights that morning; the Guadalajara flight seemed to have proceeded without problem. I also proceeded to ask for names of other passengers, and the names of two can be given.

Come on! I paid full price for my airline tickets and they had no remorse for separating a mother and daughter from sitting next to each other. Poor, poor customer service. I feel I was punished because I booked through Expedia. So disappointed and upset! The airline has no remorse for keeping families together, specifically small children together.

I beg to have them contact Seattle baggage to get it moved, but he told me they can't because they are just customer service and can't contact baggage. The supervisor screwed around long enough to miss my chance. The whole rest of the day continued with their foul ups. It is now 24 hours since I landed. My guests are down in McCall at my condo and I sat here, 1 day of my vacation wasted, $80 in hotel fees and still no skis. If they miss this one, I will have to stay another night. But the good news is they gave me $20 of the $40 they charged me for bag fees because they got one here on time. Oh, and $200 voucher for my next flight! Are you kidding? I'm going to fly you again? Anyone want some vouchers to be treated like crud and miss a chunk of your hard-earned vacation? I know where you can get some cheap! Notice the sign. They will open counter at 11:00 pm. It's 11:30pm and no sign of anyone! But they have a number you can call if you want to talk to no one.

In summary, besides witnessing the extreme disrespect of an elderly Mexican couple, I was berated by yet another attendant for raising my concerns to her attention as a lead. This experience has made me contemplate foregoing travel on Alaska Airlines at all. As an international educator and member of an international educational organization, I am certain that I will avoid traveling on Alaska Airlines pending a response to this letter of concern.

On December 23, 2012, two elderly Mexican passengers (Sara and her husband, Mr. **) on board Alaska Airlines flight 245 called for the attention of Alaska Airlines attendant **. She ignored their request for attention twice. Upon further insistence, she failed to return to the couple to address their request for assistance.

A few minutes later, Mr. ** (elderly passenger) asked for a specific drink as the attendants were distributing drinks to passengers. She turned and admonished him in a demeaning manner not even fit for a barnyard animal. At this point, Ms. Sara (elderly passenger) intervened on her husband's behalf asking for the drink. Her facial expression, body language and tone communicated utter contempt for the elderly couple's request. She replied to the couple's request with a finger pointed at the couple tersely stating "You wait!"

Upon the consumption of his drink and seeing that the attendants were distributing a second round of drinks, Mr. ** requested a coca. The attendant once again ignored his request compelling Mr. ** to repeat his request several more times. After about the fifth time, she turned and demeaningly stated, "Un momento, por favor!" Her tone was both mocking and admonishing. Subsequently, Mrs. ** spoke up in Spanish on her husband's behalf asking the attendant to address her husband respectfully. She dismissed Mrs. Sara's plea and after about 30 seconds simply walked away never offering any response.

Seeing no one on the airline's staff addressing the matter positively, I asked to speak with a supervisor. I was informed by another attendant, **, that there was no supervisor on board. He did advise me that there was a lead attendant. I asked to speak with that person. After about ten minutes, the lead attendant approached me. I proceeded to explain my observation of the incidents in detail to her. She did not allow me to finish. Instead, she interrupted me by creating a rationale and excuse for the attendant's actions.

Additionally, she accused me of instigating the issue and working up the elderly couple. I insisted that the attendant's tone and demeanor appeared to me to be racist. Again, she interrupted me stating she had personal knowledge of her (attendant), she was not racist. I insisted. She simply listen to me and my report. She insisted upon accusing me of instigating the issue and of having a problem. At this point I stated to her that I no longer wanted to speak with her because she refused to listen and insisted upon creating alternative scenarios despite the fact she did not witness the incidents.

At this point, she turned her attention to the couple. They proceeded to tell her in Spanish their complaints. She did not understand Spanish. I began to translate for them. At this point, she placed her hand upon my hand and accused me by stating, "You see what you are doing? You are the one creating this issue. Why are you working them up? What are you telling them?" I directed her to stop touching me and to get away from me as I feared she would accuse me falsely of some act that would further violate my rights to peace and tranquility on my flight home for Christmas from a long week of work in Mexico.

Finally, she stated she would get a translator named **. Yet, the translator never interviewed the couple or myself. I believe that both the ** couple and I were treated in a discriminatory manner due to national origin as expressed through the use of the national language of Mexico. I believe the couple was additionally discriminated due to their advanced age and difficulty due to possible hearing impairment. I know that we were all treated in an unacceptable manner inconsistent with the stated mission and policies of Alaska Airlines. As an added insult to injury, the lead attendant then began to secretly read my letter quietly standing behind my seat while I typed in complete disregard for my right to privacy as a passenger of Alaska Airlines. As I finished typing my letter on board the flight, I turned behind me to see her smiling in a mocking manner staring straight at my computer laptop screen. When I asked her "What are you doing?" she simply looked at me then walked away.

At this point, I became very seriously concerned for the safety of my person and belongings aboard Alaska Airlines. I feared discriminatory treatment by other attendants or airport personnel as I exited the Alaska Airlines vessel. The lead attendant then approached me as I traveled to the airplane lavatory for personal need. She asked if I would care to speak with her over coffee near the pilots' cabin. I said that I would after I used the lavatory. Upon exiting the lavatory, I asked her what she would like to speak to me about. She proceeded to inform me that I was entirely wrong to construe any actions I witnessed or experienced as being motivated by racism.

At this point, I advised her that I was no longer interested in discussing this with her and thanked her for the offer. I returned to my seat. She followed me to my seat and insisted I speak with her near the pilots' cabin. I repeated that I did not want to speak with her anymore and asked that she leave me alone. She continued to insist and dropped to her knees in the center aisle. I asked her if she understood the word harassment. She said she did. I informed her I considered her actions harassment. She continued to insist I speak with her. I turned to the passenger next to me across the aisle and asked him if he understood I was asking her to stop harassing me and leave me alone. He indicated to me he did. She then asked this passenger, "Do you speak English?" The passenger indicated he did. Finally she left me alone for the rest of the flight as only 15 minutes remained.

The crews actions, and the lead attendant's in particular, draw great concern. Not only were their original actions insulting, but the crew's response to a passenger's complaint indicates abnormal behavior in a sensitive and contained environment. Her actions, above all, created consternation among the passengers around me and singled me out for attention in a negative and belittling way. Given the level of authority and responsibility attendants have while in flight, I fear a future act of discriminatory violation of my civil and legal rights as a passenger. I urge thorough action and prompt response to my concerns.

At that point, I said to her, "We are the customer," and she should be able to accommodate us with our child, since the flight was not full. She was extremely rude and disrespectful. I told her that I was not happy and she invited me to grab the Alaska Magazine and that inside of it there is a "complaint card". Finally, the supervisor (Nestor) was able to accommodate us since it turned out that the lady who had occupied the seat in the row that was assigned to us was in the wrong spot. My husband had originally asked the lady but she did not respond, therefore we decided to have the flight attendant handle it.

I personally was extremely disappointed, as we have used Alaska for so many years as our "preferred airline" and we have expected a much better customer service with our little one. Once the flight took off, the flight attendant was so loud and obnoxious since she knew that I had expressed our disappointment to Nestor. She was acting like a very immature and unwise human being. Moving forward, I really hope Alaska Airlines will have more family-friendly flight attendants as in our next flight where will be using Virgin America, since we heard how friendly and nice the flight attendants are!

I felt discriminated and humiliated by this flight attendant who obviously does not have good customer service skills. I am Mexican and to bring race/ethnicity into a simple question offended my girlfriend and myself. We felt targeted and discriminated by Maryann. Then as those mixed emotions came to me, she tried to cover up after she realized her tone and message was disrespectful. It was upsetting and shocking that there we sat and yet we couldn't ask for a Corona because we were "not in Mexico"! Coronas are served in the US and internationally, so why were those words and country that I am obviously from used toward us? Because we are Mexican?

I am appalled by the service we received from your airline. When we asked another flight attendant for Maryann's name, she interrupted our conversation asking why we wanted that information, once again very rudely. We explained to her how we felt, and then she walked away. She then returned and after apologizing, she began to tell us Maryann was joking. An apology was fine, but for this flight attendant to falsely apologize and to make excuses for Maryann was not the way this situation should have been approached. Joking about racial profiles is not appropriate. It's very serious! Once again, we felt upset and disrespected by the service and the way they managed their flight attendants.

Prior to taking this trip, my girlfriend and I where debating on which airline to fly with. We usually fly with Hawaiian Airlines but we felt like we should switch it up a bit and try a different airline. We heard all these positive comments from other people about Alaskan Airlines on how it's not so bad, and if we wanted to save a few hundred dollars, then Alaskan Airlines was the way to go. Alaskan Airlines is one of the biggest competitors for Hawaiian Airlines so we decided to take our chances and experience it for ourselves. This flight that we experienced was not what I expected and I would not want to go through this experience again in the near future. After this horrific experience, I have no plans of traveling back with this organization in the near future. I hope no one has to go through this horrible experience again. Alaskan Airlines really disappointed us and we hope this is prevented from happening to anyone else.

So after that point, I tried to use the computer but it would not allow me to do so. Then I heard someone from Alaska Airlines calling my name on the PA system and I tried telling the TSA people to please let them know I was here and trying to get my ticket printed, but they said they couldn't help me. Once my flight left, a lady finally showed up to the Alaska counter with the initials **. She very rudely said she couldn't help me and that I would have to call the reservations to reschedule my flight. I was upset and as I started to walk away. I turned back around to see LAR and another Alaska employee laughing and making fun of the fact that I could not get on my flight (because no one was at the counter!).

So I called the reservation number and eventually spoke to a manager who was very rude and condescending to me as well. She said the only way I was going to get home at this point was if I paid an additional $251 even though I argued that no one was at the desk 40 minutes prior to the flight. This woman did not care or even listen. She said that's because I tried to get a ticket in the lobby computer at less than 30 minutes before the flight (which was long after I had been running around everywhere trying to get help!). This manager was making up her own story of what had happened in the airport to justify charging me $251 and then telling me that was the way it was going to be... too bad! (In addition to leaving me on hold for 30 minutes for no reason!)

The next day, when I took the same exact flight, ** was at the desk (as she should have been the day before!) even within 30 minutes to the departure time. Had she been where she should have been the day before, I would not have missed my flight! I have requesting that Alaska Airlines return the $251 that I was charged to fly out the next day, but they have refused.

I have never heard of anyone being treated so rudely. She was booked on a later flight and told that if she is not at the counter 90 min. prior to take off, she would be turned away. In all the years I have flown, I have never heard of this kind of customer abuse - to have your boarding pass in hand, with only one bag to check and 50 min. before take off with a very short walk to the gate and then be told that you're too late and too bad. Leaving my 16-year old granddaughter stranded is not acceptable.

I boarded the plane with him in my lap and was soon asked by a hateful flight attendant to put him in his carrier under the seat for take off. I am fully aware this is the procedure for safety purposes and said I would comply. I did not understand what she meant at that very second. She then stopped again and was very rude to say, "He has to go under the seat this minute." I said okay and put him and the carrier under the seat. After we were in the air and they announced the captain has turned off the seat belts sign and you were free to remove your carry-ons from under the seat and overhead, I took the dog & carrier out leaving him in the carrier. I could talk to him and calm him down even though he was still in the carrier.

Guess what? The attendant was there in a fury and demanded I put him back under the seat for the duration of the flight. I paid $100 to take this little guy with me and I have no idea why, as long as he was contained that it would pose a problem. All the attendants I dealt with on this flight were rude to the extreme. The lady in the seat with us also commented that it did not seem right that I could not hold the carrier with him in it. I think the attendants need to be taught some customer service techniques.

I thought that was humiliating until our return, flight 132, Anchorage, AK to Portland, OR, 12:55 am on 6/27/12. The ticket agent was very good but no wheelchair until all ticketing was completed. Upon boarding, everything seemed to go well until a flight attendant spotted my oxygen and then the humiliation began. I had it placed on the floor between my feet and my husband's. Wrong! They demanded my oxygen be laid down and placed under the seat. I tried to explain that doesn't work well, laying down as it needs to draw air from the room to concentrate to oxygen. She left and shortly returned and said if I couldn't make room under the seat, then the dog would have to go in cargo. Still, she could not get the fact that the whole unit would not go under the seat.

She left and came back with more attendants and at this point, I was in tears, barely able to breath and she was still at me. She even demanded to see my paperwork telling that the unit was approved for in cabin use. How did she figure I had the orders on my ticket if it wasn't right. Finally, my husband said he thought we might/could remove the unit from the carrier and stand it up under the seat. What happened with that is, there is so little air circulating under the seat that the unit kept alarming because it wasn't getting enough air to make concentrated oxygen, causing me to just barely have enough oxygen to complete the flight.

These people made my flight a nightmare, the stress making it very difficult for me to breathe and I plan to contact the advocates for the disabled. I was humiliated and discriminated against for having a breathing disability. Flight attendants for Alaska Airlines are the worst I have ever encountered.

In April, I made reservations for a flight to the east coast in June. I chose seats in row 12. I went in the day before to print out boarding passes, and saw that they had moved us to row 27 middle and window. I had chosen aisle and middle. I called and got no satisfaction from the service rep. I was told the flight was full and there was nothing they could do. My comment was, this is the second time in just the last 6 months that this has happened. And if I had wanted seats in the back of the plane, I would have booked them. I can see seat assignments maybe changing a couple of rows forward or back, not 15 rows. It may be time to re-think travel arrangements.

So we booked our flight on May 24th, 2012 on Expedia.com and itinerary number **. We purchased 4 tickets and had one infant in seat. We paid a total of $3459.60 for 4 passengers and 1 infant in seat. Expedia booked us on American Airlines confirmation #**. We were flying from Seattle to St. Thomas as our final destination. We would be departing Seattle Tacoma International Airport on 10:15PM on May 26th using Alaska Airlines confirmation code #**. We got to the airport 3 hours early, paid for to drop off our car at Wally's Self-Parking.

We got to the airport, we had to wait in a long line for Alaska Airlines to check us in. Apparently, they booked us in row 18 and this was behind exit row and we had an infant and a child booking so they had to move us. That's fine, we checked in, paid for 2 large bags $40 and gave them also 2 of our car seats as check bags. We passed through TSA security line fine without any problems and ate a little and were on our way to the gate. As soon as we got there, I got a stroller tag for our 1-year old and there was an option to upgrade to 1st class to passengers, so I booked my wife and mother-in-law along with our infant in seat there. Me and my 3-year old son were then moved to row 23, when we had originally confirmed seats on row 18. But by the time they were making changes, the seats disappeared.

We got on the plane okay. My wife and mother-in-law took their seats all okay and me and my 3-year old took our seats in row 23 without any problems. The pre-boarding was fine and my 3-year old was on my lap playing his iPad and everything was okay, time was about 10PM. Everything was going on as supposed to be. Then, the stewardess got on the microphone and said everyone needs to turn off their electronics, tray tables up and everyone in their seats. My 3-year old wanted to sleep already so he began to slowly start to cry and make noise. It was his first time on the plane where he has his own seat and not together with his dad so unfortunately, he got scared and little bit cranky and loud.

The stewardess came by. He was still crying, tried to give him some cookie and snacks, but he was still crying and not wanting to sit by himself. I did get him in his seat and he did have his seat belt on, but he was crying and was trying to get out of it. I was holding him together close to me to quiet him down. He was not able to quiet down, so the stewardess had moved the aisle passenger to a different open spot on the plane and they asked my wife to come down to our row and sit together with us. As soon as my wife came, gave him his pacifier and opened the magazine, he stopped crying, but he was still sleepy so he was a little bit cranky. But he was fine and quiet, just making small going to sleep noises. The time was about 10:09PM already. So as soon as we took off, we were planning on putting him to sleep.

During this whole time as my wife came, he was quiet in his own seat with seat belt on and acting normal but sleepy and wanting to sleep, which is normal for a 3 year old child. All of a sudden, I heard the stewardess come up to us and tell us that the captain has made a final decision, to kick us off the plane because my 3-year old was being too loud and crying. That's the last of it we heard, the plane had already taxied off from the gate for about 50 feet at this time. Since my kid was quiet in his seat with seat belt, I didn't think there was a problem anymore and we will be departing shortly. About 5 minutes after this, the plane started moving, which I thought was great. Unfortunately, the plan was moving back to the gate and that's when my fears kicked in.

As soon as the plane touched the gate, they opened the door and an Alaska Airlines representative came in to our seats and told us that Alaska Airlines is kicking us off the plane because the pilot deemed our child not safe to fly because he was crying and making noise. I asked him to reverse the decision please, our child is fine and quiet and he is not making any noise and we're fine. He said no, the Alaska Airlines pilot has made a final decision to kick us off the plane because our child was too loud. I asked maybe 5 more times for them to reverse the decision because my child was quiet and not a threat to fly. He said no, the pilot has made the final decision to kick my party of 5 people off the plane because my child was too loud and I guess it was dangerous to fly with a child on the plane who was too loud sitting in his seat with his seat belt on.

Throughout this whole ordeal, I was very angry inside and I had many thoughts what to do and what to say because this was totally unfair. But I'm a frequent flyer and I know that anything you say on the plane, to anyone, steward, pilot, anyone, is a Federal Crime and it's a felony. I kept my mouth shut, didn't say a word and did what I was told. I knew deep inside that this was unfair and not right to do, but I could not say anything as I was already mad and just didn't want extra issues to come up. So me, wife and my 3-year old grabbed our stuff, moved up, met my mother-in-law in the first class with my toddler, got our stuff escorted by Alaska airlines representative and got off the plane quietly. They were kind enough to give us our stroller back.

We got to the ticket counter. They offered to rebook us for the same plane, same crew, same route, same airlines. I said no, I'm not flying Alaska Airlines again because of this mess. I told them to give me my 2 checked bags and my 2 car seats and rebook us on a different airlines. He said no, he cannot do that. There was another flight leaving at 12:30AM on Delta, much more bigger and respected airlines. He said no. I said, "What about my bags?" He just issued us tags, gave us number and claim, and said wait for a few days and someone will call you. They might come back in a few days from Miami or maybe a week or so from St. Thomas. He said they will refund us the bag fees, upgrade fees and our full ticket amount.

I did not get any bag fee refund and upgrade refund or our full price refund. They kept on telling "Since you booked on American Airlines using Expedia, just call them to cancel." We said Alaska Airlines kicked us off the plane, we want you to refund us. He kindly said I have to call American Airlines and get my refund. He also said if they do not refund me, just file a charge back with my debit card from Bank of America to get my money back and they will make a note in their system when we file a charge back against American Airlines, then Alaska Airlines will approve the full refund. We called Bank of America on Sunday, they said they can't refund. American Airlines has to initiate it.

We called American Airlines. They said no way, they don't have a policy for kicking off noisy children off the plane and they were not going to give us full refund. Please take it up with Alaska Airlines. The American Airlines rep said Alaska Airlines had no right to kick off our family of 5 off the plane, it's nowhere in the rules and she said they have had many incidents like this where there is a noisy child on the plane, but does not give the pilot to kick our whole family off the plane. So right now, I'm here on Sunday, back hope, very angry and mad and don't know what to do. Our hotel tickets in St. Thomas are wasted money, no one wants to refund our money for Alaska Airlines' mistake of kicking us off the plane because we had a noisy child. I'm really frustrated and don't know what to do. Vacation and summer ruined and no one seems to care about us.

There was so much planning involved, expenses included and right now it's ruined and I'm sitting home, feeling angry at myself, feeling I made a mistake and ruined our whole vacation for my family. My recommendation, don't fly Alaska Airlines if you have children. If they make a noise, cry, act like kids - beware. You will get kicked off the plane and you will lose time, money and your patience with these crooks. Do not fly Alaska Airlines.

I have searched for anything sent from Alaska Airlines about checking in or confirming the flight back then up until now and there was nothing sent giving me any info about the flight. So long story short, I had to work the day of my flight. I worked later than expected and arrived at the airport approximately 40 minutes before my flight. I am not a traveler except by car and do not know too much about airline rulings. I had to read the literature about what can be taken on board. Even people I work with said that they were sure that I would be fine at this small airport.

Well I no longer walk to the kiosk when I get a message stating that I need to speak with the desk and I am told that my seat was sold to someone else awhile ago because I am too late. I repeated multiple times that I did not know about check in rules. It was 6:15-6:20 and there was no one at the desk but me. So I took out the paperwork that I had printed from Orbitz. I have read every term and condition and there is absolutely nothing about check in cutoffs. I was basically told too bad snooze you lose, so no exceptions were to be made, not one person behind the counter cared.

Ironically, another gentlemen came in during this conversation got quite angry crumpled up some papers and threw them on the floor and walked out. I know why now. The worst part is that I was nearly on my knees in tears begging for an exception and the supervisor on shift did not have any type of compassion or seemed to sincerely care. In fact, she was rather a smug standing there making sure to let me know she had the power telling me in fact that I was now the bad person. This is because I could not understand how a company can feel ok about doubling their money at the expense of people who have "lives happen".

It was also very upsetting to have spoken with other persons from Alaska Airlines at the boarding areas at both airports here and my destination tell me that they will wait until 10 minutes before the plane is to leave before confirming a standby ticket can be given. I know this too from having to go to the most wonderful customer service company "Southwest Airlines" who went the extra mile to make sure I got to my destination. I had to wait until 10 minutes until flight time and was given a standby ticket not from a traveler who is still in the airport wasting time still standing at the check in desk but because of a sudden family emergency. I felt bad for the person but at least it was not given to me 40 minutes early.

Things happen to people that are out of their control and I was one of those people. I was not just hanging out not caring about making it or not, I was working. I do not work shifts so I do not get to go until the work is done. Someone could have been on their way after having had problems and not because they just seemingly get to the airport late.

By selling a ticket out from under a person while they are still standing in the airport begging for it is just beyond words. What happened to customer service people at Alaska Airlines that they have completely forgotten that the only reason they are working there is because of people, no customers no work. Who would have made it in plenty of time to the boarding area? It would have taken 5 minutes to get through security. I got through security at a much larger airport on my way back today in 10 minutes very big line went very quickly. I should have had a chance to get to the boarding counter.

I will never forget this and will make sure that I report the terrible way it was handled. Bad news travels faster more than good news. I work in a medical profession where a lot of colleagues choose to travel for education once to twice yearly to keep licenses current and they sure are appreciative that they can skip this kind of a very unfortunate situation by traveling with a company who actually seems to have their customers’ best interest at heart.

I wish their company could have acted professionally and done the right thing. I would think that a company who is prospering and successful would not have to lower themselves to what seems to be tactics to make money.

3) Clerks forgot that they work because of people not the other way around and I am not being unreasonable, I have been working with persons of all ages since I was 15 yrs.