Advantage Rent a Car Reviews

On 5/16/19 went to the Advantage Chicago O'Hare location to pick up RESERVED minivan to move my daughter home from college. Was informed all minivans and larger vehicles had been given out. Was offered a compact car instead. I asked what could be done; was told "They could do nothing" and other rental companies might have a same-day rental minivan. I asked what would happen if I was there with 5 children off a flight for vacation. Told same answer because "They had no minivans; nothing they could do". Staff was not rude just matter of fact. Apparently this is Advantage's normal business practice. Never will I reserve a car from them again- BEWARE.

FORT MYERS, left glasses hanging on visor. Brand new gift from daughter. They were hanging on driver side visor. You could not of missed them. They were never listed in lost and found. Honest people right, wrong. Gas tank was little over 3/4 full. Early morning flight. No one there to shuttle you to airport until 4:45. No way to contact the branch office. Other people waiting in lot had to contact Uber to make their flight. We 6 people waiting frantically for someone to show up. Finally got to the airport by 5 am. Flight leaves at 6 am. This has to be the worst rental service we have ever encountered. Never again will we use Advantage and will be in contact with Priceline for referring this company. Only good thing about this was the man behind the counter was polite.

Save your toll receipts! Watch out for their toll scam! I rented a car from them and specifically told I DID NOT want to use their transponder for tolls. I paid cash for all my tolls specifically because I didn't want to pay $10/day for tolls (which I would get charged for even if I wasn't using tolls that day). I get home and they charged me a $50 "convenience fee" on top of the tolls I already paid cash for. In order to have the toll charges removed they require ME to prove that I paid cash. Now I have to appeal to Florida Dept of Transportation to get that proof. A huge waste of my time! Turns out this is standard practice. Florida DOT was not surprised when I reached out to them.

BEWARE!!! BEWARE!!! BEWARE!!! Advantage Car Rental at Denver International Airport is a bait & switch operation - Fraudulent and not worth your time. Booked car for 7am pickup, company changed my pickup time to 12 noon when I received email itinerary. Advantage refused to fix their mistake, refund my money and wanted $200 more to change time back to what I asked for originally. There it is folks, you were warned!

Lordy, never again! I rented via Expedia because they seemed cheaper. Little did I know they only hired one staff for peak rental times, causing an hour delay in rental. Then she had to pressure me to upgrade to either a Jeep (250 extra for 10 days) or a minivan (110 extra for 10 days). We declined, but I wanted my husband to be a second driver. No mention of the additional 95 USD charge so we didn't know about it until we looked at the rental agreement which they did not review with us. Extra 200 USD deposit in case we brought back the car "excessively sandy" with no definition of what would merit these extra charges. This is a scam company, with fake cheapness and real upcharges. Evil. Don't do it! Rent from a reliable company like Dollar/Thrifty.

I wish I had come here first instead of going to Priceline to rent a car from these jokers. Although the pickup experience was really good in OKC, and the car was really nice with the exception of a few minor scratches which I documented I was told that there was a $200 holding charge on my cc and a small fee of $45 in case I didn't return the car on full. So after using the car for a week and only putting about 150 miles on it I filled the tank and as the car rental place didn't open until 8 am and my flight left at 6:45 I dropped the keys off at their counter as instructed by the night watchman.

Our rental was not ready as promised and agreed to a lesser vehicle as we were in a hurry. Mislead about fuel prices and charged for full tank of gas with no refunds and only used half a tank. Shayonna stated that we would be charged after we returned it for gas prices "20 cents" less than outside of the airport. What a deal, right?! I will never use this company again. Attempted to get clarification without success! I could have spent the extra $60 dollars I was charged and gotten the car I actually rented, at the time I booked at a rental agency that doesn't lie and cheat its customers.

I would give this company zero stars if I could. Worse customer service I have ever seen. I originally booked this reservation and pre-paid on Priceline. When I first got to Advantage I was pleasantly surprised by the customer service and how quickly I was helped. The associate even offered me a free upgrade. I did not have my reading glasses at the time so I couldn't hardly see what I was signing but I specifically stated to the associate that I wanted to decline any additional coverage as I was already covered under my personal insurance. The associate said not a problem, told me where to initial and sign. As he gave me the print out, I asked what the charges were for and he told me that they were just a temporary hold/deposit on my debit card for incidentals and it would fall off my account a few days after I returned the vehicle. Come to find out, that was a lie.

My first experience renting a car from Advantage (through Priceline) will also certainly be my last. First, I had to wait in line for two hours at the Phoenix airport before being helped because their computer system slowed down. Then, the employee tried talking me into a paid upgrade from my economy car citing that it would not perform well enough for my trip, when I refused because of gas prices, I was finally told that no economy cars were available and I would need to be given an upgrade to a minivan. The upgrade was free, but it cost a lot more in gas which is why I reserved an economy car in the first place.

I had no issues with booking, pick up and drop off, all that was great and the staff were very friendly. It wasn't until I read over my drop-off rental record and saw I was charged an extra day when the car was only 26 min late. I called the customer service number and was told I would receive a refund of the two differences - fine. But, not explained what it was for or why I was charged for an extra day and not just the 26 min more. I asked to speak to a manager or supervisor and the call was disconnected.

We rented a car through Priceline for $177, unlimited mileage for 5 days in Atlanta. When my wife went to pick up the car she was informed there was a "new policy" calling for a charge of 55 cents per mile for anything over 150 miles. She told the agent at the counter to forget the rental and she moved down to Enterprise where she rented a car in about 5 minutes. Nowhere in the contract did it state that there would be any additional charges for mileage over 150 miles. And, in Atlanta one can easily put 150 miles on a car in just one day. I have a little problem with Priceline in that they did provide any notice of such tactics by Advantage, but Priceline customer service did take care of the last minute cancellation and any charges that the rental car company may have attempted to make.

Advantage Rent-Wreck! Warning!!! This location rent cars without hubcaps! The manager Christian did not care that they offered me a car with NO hubcaps. Then they offered me a second car with one hubcap. I told him that I did not go to Rent-a-Wreck. I thought that I came to a reputable company. He said since it doesn't have a mechanical issue, I would have to select from the two cars without hubcaps. I was very angry since I had already prepaid months ago. Also, the customer service is the worst! I stood in line for an unnecessary long time. They spent approximately 30 minutes with each customer. Perhaps those customers had junky cars too.

My husband and I rented from Advantage twice and both times they charged us for services we did not agree to. The first time we paid online and when we picked up the car they asked about insurance and prepaid gas. We denied both. When we returned the vehicle and asked for a receipt, they had charged our credit card for insurance and prepaid gas. We had to fight the charges and they reversed it. The second time they charged our credit card for $56 for prepaid gas. We denied the charges but they will not reverse. My husband returned the vehicle a day early and full of gas, yet they charged us $56. They are a company that does not have integrity. They refuse to reverse the charges. I will never rent from them again because they are of of integrity.

After you say you want to use EZ Toll Pass, they do NOT tell you what it costs. I wrongly assumed this was so you could use the EZ Pass lanes and the tolls would be on your bill. WRONG! You pay $9.99/Day to use this, whether or not you drive through any tolls. You initial a small digital screen that does have the fee on it if read all the small print. As you are being hurried off, the fee also appears on the paper they give you along with 15 other items. I guess you need to wait in line and spend the 10 minutes reading all the details, while all the other people behind you wait until you are done. Called to complain and CSR said I initialed the screen so I accepted the charges. Bad Customer service, bad way to treat your income stream. Never again!

This happened on April 24th 2019 - I was on a Government Federal Travel - I had to choose lowest compact economy for our travels going to Pentagon, VA from CHS ...I choose American airlines and it was booked through Federal CWT SATO Travel agency for military people... I went to off site shuttle stop at 21:03 PM and they showed up at 22:23 pm because it seems the guy states there was only one driver - does that mean customer has to suffer - Is this the rude and he did not care nor to help at the counter whereas the guy in the gate who was from Afghanistan even they may not like Asian Indians he was highly helpful and good person. God's grace touch wood.

Every aspect was an issue.. I had to walk across the airport to an elevator and then across to the other side of the airport where they kept the full size cars. When I got there he gave me paperwork and told me to come back if there was an issue.. The car was all smashed up on the passenger side and I told him I didn't want a car that had been in an accident. He gave me another car and it was diesel so had to go back again and then the 3rd car was ok. Returning the car was once again an extremely long walk to the opposite side of the airport. It's not fun when you have luggage and after traveling you have to deal with stuff like this. Won't use Advantage again!

A third party booking site that quoted me an attractive two day rate assigned me to Advantage Rent-A-Car. I paid the third party upfront $91 and was told I would only have a $40 local tax charge through Advantage at the LAS airport. The Advantage agent seemed suspicious as there was no greeting when we walked to the counter. I handed him my DL and confirmation. He said they had to put a $200 hold on my card for the rental? and he went through the disclosures in the contract, which I declined any additional coverages. He has me sign and initial several times on a touch pad.

So I rented a car from Advantage in Kauai and they added a $200 deposit. The car was trashed, dirty, wrecked and a mess. We marked the sheet for all the dents and scratches and took off. When we arrived back, the attendant came out and in 2 seconds pointed to the windshield and said there's a ding! It was obvious she already knew about the ding and observed that we had not marked it on the sheet. We never looked at the windshield when we inspected it but we know we did not get a ding. They charged us the full $200 for the ding! I am working with my credit card company to have it removed but DO NOT RENT A CAR FROM THESE BAD PEOPLE!!!

I rented a car through Priceline, which got to be Advantage Rent-A-Car, when I got there, she told me I would be upgraded to a Yukon with NO EXTRA CHARGE. Then ran my credit card for $468, when I already paid Priceline $168 for the week. Then I was charged for tolls and she told me to bring it back empty, which I'm sure I paid for that too. She assured me that that amount was just a deposit! Needless to say I paid over $600 for a rental. DO NOT RENT FROM THIS PLACE!!!!

Rented a car via Priceline. Paid 211.70. Upon arrive they told me they were gonna upgrade me at no additional charge. I didn’t ask for upgrade and only agreed because they said it was free. Then they also charged me again for an additional week? When I called to ask what happened they claimed they didn’t have any record of Priceline making the reservation or payment from Priceline for the rental??? They also told me I was lying about the upgrade being free. This company will scam you into additional charges. DO NOT RENT FROM ADVANTAGE!!!

I rented a Hyundai Elantra from the San Francisco Airport location for 4 days on December 10, 2019 and returned it with a full tank of gasoline purchased about 2 blocks from the rental facility. A few day later I received a charge on my credit card in addition to the rental fee for $141 and change. When I contacted them asking to send my Credit card statement showing the purchase, I was given a lot of runaround about how and where to send documentation. I later called my credit card company to reverse the charge and sent proof of the purchase. The charge was reversed and I had not received any additional correspondence until April 22, 2019 a bill was sent to my home address seeking payment. DO NOT RENT FROM THIS COMPANY. PERIOD.

I rented the car online through EconomyCarRentals - insurance was supposed to be included, but when we went to pick up the car, we had to pay extra. ON top of that the employee tried to scam us into getting a larger car, representing that it would cost "just" another 45USd. IN general at the Advantage office we wound up paying over 250 USD extra (not including said upgrade, which we did not accept because the "just" was "per day" totalling over 700USD EXTRA!!!!). Finally the tire required repair, which we paid out of our own pocket, after being told by the customer service that we would be reimbursed if we provided the receipt when returning the car. This was followed up by another phone call FROM customer service. Instead, when we returned the car, they claimed we had dreamt this up.. BAD EXPERIENCE! STAY AWAY!

Rented car in Orlando, opted out of using EZ/Sun Pass as I could pay cash. Drove away. Went through cash line (which also has overhead scanner for EZ Pass) on way to Vero, when I tried to pay the attendant she said it already went through, happened 2 other times. When I dropped off car and explained that EZ pass was on and I did not opt for it, no one would help me or resolve, was charged $53 plus tolls I paid. It's just a scan to get more money from customer.

We were up charged by a shady Advantage employee when we arrived. He played a shell game with us and gouged us on insurance and hidden fees. Finally got vehicle which was filthy, damage, and reeked of body odor.

They represented that they had a pickup then coming every 8 to 10 minutes here at the Denver airport. Didn't show until an hour later. We tried calling their direct number which they gave us in case of problems but the number was disconnected not in service. Couple of other people got tired and went to another rent a car company. When I asked the driver what was the problem he said he was the only one around, Which was a pretty lame excuse. Never used these guys again.

I rented a car and told them I didn't need a toll responder. I go through 2 tolls and pay cash when I rent a car and go to my condo. Apparently they had automatically had the toll responder on. I was charged everyday for this being on. Although I paid cash for every toll I went through. Now they won't do anything about these charges I should never have been charged. Had they had the toggle on the toll responder turned to "off" this would have never happened. Because I don't use a toll responder I didn't know this was even an option to turn it off, otherwise I would have done it before leaving the parking lot Advantage Rent-A-Car. They take no responsibility for making sure that toggle was off even though in my contract I said I didn't want the toll responder. HORRIBLE CUSTOMER SERVICE and PRACTICES. STAY AWAY FROM THIS COMPANY!!!!

WARNING - BAD TIRES ON THEIR CARS - NEVER RENT FROM THIS RIP OFF PLACE. They rented me a car with BAD TIRES which started to go low as soon as I drove away, and I filled it with air and drove to another city. When it kept going low, I called to tell them and they told me to change the tire, even though I was near a tire repair place. I explained I needed to have it repaired and wanted reimbursed. I got a person who barely spoke English and seemed mentally incompetent. Two days later after repairing the tire it went flat again. I called them AGAIN and they said a manager would decide if I would be reimbursed. I was told by the tire repair place I had to replace the tire, not because of the recent repair I had done, but because of an OLD plug in a bad place on the tire that could not be repaired. I spent $230. dollars and was told by Advantage to bring in the OLD damaged tire and they would decide to reimburse me or not.

AVOID ADVANTAGE RENTAL CAR LIKE THE PLAGUE! Especially the location in Maui! I rented a vehicle from the location at 405 Kele St., Kahului, HI 96732 from 02/25/2019 to 03/03/2019. The vehicle was a white Chevy Camaro. When I rented the vehicle on 02/25/2019 I was asked to fill out a vehicle damage form which I did. I noticed numerous scratches on the vehicle including a very large scratch on the vehicle's rear bumper. I annotated every scratch on the vehicle damage form including the large scratch on the bumper. I filed the vehicle damage form where I was told to at the Kahului office before I left the office.

SCAMMERS! DO NOT RENT FROM THEM! They don’t even deserve 1 star. We waited in line for over an hour, when it was finally our turn Kenny gave us an “upgrade” (really they were just behind on cleaning cars) that we did NOT ask for & they made us pay 3 times what we were quoted. They charged us OVER $2,000 when we wanted to change cards, which multiple agents said we could do. Every time I spoke to someone new, they lied. I finally caught them in their lie when I replayed their recording. Everyone here is a JOKE - Kenny, Carlos, even the manager who was too scared to come out and talk to us. DO NOT RENT FROM THEM OR BE FOOLED BY THEIR “LOW” PRICES. Phoenix Airport should be ashamed to have this rental car company here!!!

Previous experiences had been stellar. This particular rental though has been difficult. Turned car back in 3 days earlier than expecting, no credit, I am ok with that. Returned home and received my CC bill and noticed a $27.00 charge from Advantage, $2.00 missed Toll and a $25.00 Admin fee. I called to resolve and was totally given the runaround, Supervisor informed me that this was beneath her and she could not or would not intervene. Billing was from Highway Toll Administration. This looks like a Florida Gov't agency but turns out to be the billing admin for Advantage with regards to missed tolls. I have asked for digital photo from both agencies to no avail.

As an “additional driver” I am required to be at least 21 years of age. However at the time of rental I had been 18 and the lady told me to “tell them I lost my license” if they ask for it when I return the car. At first I thought it had simply been a lady trying to help me out but now I feel as if I had been taken advantage of because I was charged an extra $200. The charge had come from being 3 hours late which resulted in a day late charge. The problem is now I’m out of that money and the car had been ILLEGALY rented out under my card. I had not been aware at the time that it was illegal to rent under 21 years of age and was not notified before the transaction had been completed. My security deposit and an additional $25 would have never been taken from my account if I had been properly notified that it was illegal to do such a transaction.

My worst car rental experience in many, many years. Car was high mileage and flashed a computer warning, during the entire rental period, to return to the dealer. Picked up car at night after just it was brought inside after a rainstorm. Because the car was still wet I missed a very small windshield crack on initial inspection that my wife noticed the next morning. Being honest, I pointed out the flaw to the agent upon returning the car. NOW I'M BEING PENALIZED FOR MY HONESTY AND CHARGED FOR A DAMAGED WINDSHIELD! I will NEVER rent from Advantage again.

I was told by Advantage rental agent and time of rental after declining toll road coverage that many renters who are not familiar with the roads will accidentally get on a toll road. Should that occur and you receive a charge on your credit card, to simply call them and let them know and they will get that removed. I called and customer service said they can't remove a charge and told me to call the toll authority. Which I did and they said that Advantage should not have said that and that there is nothing that can be done. I will never rent from Advantage again and will file a complaint with the Better Business Bureau.

I rented a car from them in Newark Airport Location on Feb 21. Tried to sell me all of this protection and insurance... Now after 3 weeks from my trip I see a deduction from my bank account of 162.00 with no authorization from me, not even a letter nothing... When I picked the car up they had me under 2 reservations. They are unorganized and will steal you blind - stay away from this company at all costs.

Rented a car through Priceline and purchased insurance with it. When I picked up the car the lying P.O.S. clerk used scare tactics saying the insurance wasn't through them and wouldn't cover everything. Tried everything to convince me to cancel it and take theirs...I refused. He had me sign and initial that I was refusing insurance. Turns out I was signing to take the insurance...Didn't find out though until I returned the car and got the receipt emailed to me... They have a signed contract so won't reverse the charges... I wouldn't recommend this place to anyone...BEWARE.

SCAM. Taxes and Fees double charged. We rented a car in February and were charged extra for third party/ taxes - which we had already paid in advance. Bottom line was that we were double charged for taxes and fees; we have proof on our prepaid receipt that they were paid and were charged again at the rental center at Skyharbor. DO NOT believe the agent that it's more convenient and cheaper to purchase gas from them - NOT!!! Would not recommend and will never rent from them again.

I've rented quite a few cars in the past and decided to give this company a chance because of their pricing. Never again will I rent from them. It is day and night difference compared to some of the top tier rental car companies. Customer service is awful, completely unprofessional, rude and useless. The cars in their fleet or at the least the one that I got was old and dirty. You get what you pay for and the headache of dealing with the broken down car and the horrible customer service was not worth the cost of savings. I would gladly pay the extra money and be dealing with Enterprise or Hertz. Never again, lesson learned the hard way.

I picked up the car at San Diego Airport. In discussion with the desk employee, I had to reiterate that I did not want any insurance coverage; I was covered by my insurance. At the time I was relieved that I made the point forcefully because it appeared he was ready to add insurance. But the real problem was that the employee said the refueling charge was $3.50/gal, which he said was lower than gas prices in the area. He recommended we NOT refuel prior to our return. That sounded too good to be true so we looked at the contract (after having to remove several staples) and the contract refueling charge was $10.99/gal. We found a station within a mile of the drop off with $3.39/gal prices. I think we dodged a bullet! The final bill was accurate and the car was fine so I give 2 stars for my experience rating.

I rented a car back in November and thought I had a great deal, only to be surprised with all these extra charges after my rental. They were chucked to the third party and/or taxes. Will never rent from them again.

Watch the agents giving you the contract, they fold it in half so you don't see the "extra" charges and divert your attention to the "Car Damage Report". By the time I realized I was scammed I went from a car that cost $19/day to $34/day. When I confronted the agent about the car I did receive, they told me it was in the "same class" but still charged me an extra $10/day. I trusted them and they got one by me, just want to let others know to be careful with these people. Will never use them again!

We rented a car at Denver International Airport. We were in a bit of a rush, and noted SIGNIFICANT hail damage on the roof, hood and trunk, but took the car anyway, marking the damage on the inspection report. In addition, there was a small crack in the windshield. We had many meetings and had to drive from Denver to Fort Collins, then to Colorado Springs. The brakes began to lock up intermittently. By the time it was happening enough to worry us, we were in Colorado Springs. We called Advantage, and they told us to drive it back to Denver International Airport (they only have 1 location in Colorado). We did not have time to do so, and they suggested we get the car fixed and they would reimburse us. It was crazy...we had to drive the car back to DIA to make our flight, and had the same issues. Upon returning the car, we were told that the car should have never been rented to us. AWFUL.

I had a real shocker to find when I got to the Advantage/E-Z Rent-a-Car office that I had no reservation. I had made it with a company called Easyrental, nonexistent, instead. So, there I was, ready to visit my son and his family and no car. Julio **, the manager, stepped up and with Jasmine's help, they got me a nice car at a good rate right then and there. The car was great. The drop off was a breeze and I did not have to have a stroke, thanks to the great customer service. I cannot thank them enough and I WILL use your services again!

Returned the car with full tank. Only drove 111 miles. Receipt shows checked out FULL returned EMPTY. CHARGED ME $152 for refueling. I now have to go through the trouble of emailing my proof of $7 gas purchase I made to refuel BEFORE we returned the car. After reading other reviews, this is a common problem with this company. Good news is, my credit card company already honored my dispute so I will not be out of pocket. #NeverRentFromAdvantageAgain

I booked Advantage Rent-A-Car on Priceline.com. Initial price was 9$/day. It sounded perfect since this was last minute and low cost trip to escape cold winter in Midwest for a while. I assumed there would be taxes, some fees so in the end I was quoted about 80$ for 4 days which I was fine with. Later on I decided to change reservation and add a child seat since we were travelling with our kid and did not want to drag car seat with us on plane. Total price quoted: 170$ which was still alright (despite the car seat cost more than the actual car).

We rented a car from Advantage in Phoenix and from the start was a very unprofessional experience. We had the car for 6 days starting on 2/4/19. It was a Volkswagen Jetta diesel and the car was ok. The problem we encountered was we washed the car the day before we brought back to the airport so we went above and beyond what is probably typical of renters but also filled up the gas tank at 4:40 am on the way to the airport less than two miles away. Upon dropping off we had to wait for an attendant that finally arrived and I showed them the pre-check list and asked what I needed to do. She didn’t seem to have any clue of how to perform her job and seemed to care less and said just put the keys in the car and we were good to go. My wife and I and also a few other confused customers put the keys in the vehicles and left for our flights.

I recently rented a car using a government travel card. The total for 1.5 days was $78. I drove the care less than 11 miles (to my hotel and back only). Had I stopped to refuel the car on my way back to the airport, I would have stopped 4 miles before the airport, so 7 miles out. I chose not to stop and put $0.60 of gas in the car, as it was still on FULL. When I got the bill, which should have been $78, it was $227. $118 of that was for refueling!!! Are you kidding me?? They checked that it was a full take when I dropped it off. They refuse to refund me unless I show proof that I put gas in the car that weekend.

The big problem was: the counter people over sold the importance of the "Fast Track" pass in California. They stressed its importance and used stories of large fines for not paying the tolls. All along, they knew that the pass was basically useless in Las Angeles and was only a slight convenience in the San Francisco Bay area, since all bridges had toll takers. They also upset my wife by ignoring her comments. They did not tell us that we could turn the pass on at a later date as the sticker in the car said, even though I asked a question about that. Altogether It cost $140 + tax for a pass that was not used for 10 days in LA and then used for about $35 worth of bridges in the San Francisco area.

Had confirmed reservation and, when tried to pick up experienced very long line. After much waiting others in line confirmed they had no cars available even with reservation and we all had to find a car with another rental agency. No communication from Advantage. Never again.

I booked a car with Advantage car rental at Orlando airport through Orbitz. When I picked up the car everything went smooth as the gentleman was asking me the typical coverage questions. I told him I wanted the basic/cheapest coverage and none of the extras. He told me to provide a few initials for the collision damage waiver which I was led to believe was to waive the collision damage insurance. Once I gave all my initials I got the key and I was on my way. It was my mistake to not look over the bill.

Do not rent from this agency. They make you believe you have to take their insurance even when you tell them you have your own. I'm not the only one taken by the company plenty of complaints. The extra cost of $28.99 a day double the price. They should be investigated for fraud. Agent was very rude. Rolled his eyes when asked a question. The way they it worded you think you are waiving the insurance. Hindsight we should have walked out...

Booked online PHX to LAX. Same day drop at LAX. Counter at PHX I checked in with agent and confirmation but agent noted drop was back in PHX. I said, "No it's LAX." He said, "Oh, ok" and I asked if any problems and he again shrugged his shoulder, said nothing and I got the car at a rate of $70 and drove to LAX in 6 hours and dropped the car. I was billed nearly $800. They said that it was suppose to be dropped in PHX and end of story from them. I'm now in Asia and emailed Europcar of this and got a tough luck response. I'll continue to try rectify this absurdity but hands are kind of tied with me now in Asia. Advantage/Europcar should be avoided at all cost or it could cost YOU the unfortunate consumer dearly! My horror story continues at this writing.

All the boilerplate of a crummy experience are here. Very long waiting to receive the car. We drove off later to notice one tire was bald. Long waiting to get a new vehicle. Charged for a liability waiver. Now, it what world do you pay to not have insurance? Our auto insurance covers rentals so we didn't need it. And Advantage charged us. Typical counter upselling except that unlike the mainstream companies, Advantage literally will require you to get something extra. Such as waiving insurance. Customer service refunded half the amount after the trip. This was good. But it demonstrates that they know what they're doing is wrong, and still kept half the balance. They suck.

We returned our rental car to the Kahului Maui location with a full tank (filled at Costco a couple blocks away). I showed receipt and it was confirmed full by staff. I was handed a handheld to sign and told invoice would be emailed. I checked invoice and found I was charged for a full tank at double the market price. I had paid to fill up tank and was then charged for a full tank at double the rate. I would never deal with this company again. They ripped us off.

Location: Denver International Airport (Denver, CO United States) - DEN; (DEN). Message: I had bad experience in Denver Co on Dec 29/2018 with Advantage Rent-A-Car reservation #**. The car that I rented wasn't available, I had to get an upgrade Toyota Sequoia vehicle # **, VIN # ** and of course more expensive. When I got the car, light tire sensor was on, I had to go to the back of rent a car place to put air on all the tires 2 times and the light still on but the man told me that will be fine. When me and my family (2 kids) going to the mountain I felt something weird on the brakes and when we arrived to Winter Park in a gas station I check the brake fluid and was below the lower level, and I refilled.

I decided to rent from them to try them out. Everything was fine until I get a $31 charge on my credit card 2 weeks later. Turns out they charged me $25 administration fee to pay $6 toll bill. This $25 toll administration fee was never mentioned by the agent at the time I was getting the car. The customer service guy just kept repeating that it's my fault because I did not read their fine print. Do not rent from them.

Took forever to get helped, just to find out they didn't reserve my vehicle and offer something completely different at higher rate. The employee who was very rude claimed they did not do refunds, I had to call customer service and send a manager after this guy to get my refund.

We rented a car from Advantage at the Phoenix Airport. A process which should have taken 30 minutes at most, took 3 hours by the time we were in the car and on the road. While there were no lines at the other car rental companies, Advantage had a line of at least 6 people waiting. The desk had 5 or 6 stations, but only two people working. As soon as a third employee arrived, one of the others went "on break" and we never saw him again. The person who finally called us up was helpful; the process was extremely slow, however.

I went to ADVANTAGE's rental desk at LAX to pick up a car the I booked online. Although there was no one waiting, a couple of staff just walked around and we had to wait 20 minutes to be served by JAMEN. Although our booking clearly stated we already paid for Basic Insurance, he showed us a screen show no insurance included. When we wanted to take pictures or asked him to print out the booking from his system, he refused. As we arrived from overseas, our US sim card is not activated, he refused to lend us phone to make a local call. Although he was the one started to raise his voice and talked over us, he accused us of not being calm! He just wanted to sell insurance.

Orlando, FL rental counter personnel were fast talking sales people selling a bill of goods. Would not take "third party insurance" charging $30 extra per day. Front bumper on our vehicle was damaged appearing close to falling off. Garage personnel were less than cooperative when requested to inspect the damage before we left with the vehicle. She was rude and curt and did not want to get off her lazy butt to walk to the vehicle to inspect the prior damage. We had just rented a quality vehicle for less than half the price from Thrifty at DFW prior to this part of our trip with no hidden fees and excellent customer service. We will never use Advantage in the future and do NOT recommend them. Poor customer service, poor quality vehicles, ridiculous hidden fees.

Although they had the claim number from my insurance company 6 months after accident they put the above charge on my credit card even though they knew claim number to send to. The breakdown of loss sheet showed repair cost $2207.12 + downtime $280 + admin fee $150 (which totals $2637.12) but charged $4325.34. After my adjuster straightened out what was actually owed they owed me $448.14 and have not yet repaid me the money. The handling of this was completely unprofessional and the claims manager totally uninterested in correcting her mistakes blaming it on their finance department.

This was by far the most horrible car rental experience EVER!!! This is such a low end operation it's a joke! We got a great deal on CarRentals.com and thought we would try them even though we had never heard of them. The old saying "You get what you pay for" has never been more true! First off we arrived at 9:30 pm and waited in line for more than an hour and a half because they were telling everyone they had run out of cars.

We rented a car in Orlando airport for a week in December 2018. The man at the teller tried adding all these extra charges, which we declined. He was pushy but we pushed back. When we got to the place to pick up the car the original car’s tires were bald and thus very unsafe for the roads. We requested another car which had scratches on it. We were very thorough when expecting.

Wish I'd read these reviews before I reserved the car. The complaints are accurate. My problems: 1. Waited 40 minutes for shuttle; 2. When I didn't take the bite for the upgrade, the agent got surly; 3. The car was filthy, it looked like it had soot on it. The windows and mirrors were so dirty, I couldn't see the traffic; 4. The car was finally made available 2 hours after the agreed upon time. Even though we had fair weather, the car was the dirtiest car at the time of return, same condition it was picked up. Yes, I called customer service. Sebastian, in Central America, said he's communicate with the local office and I should hear back within 48 hours from them. What a surprise when no one ever got back to me. DON'T take the $10 less per day rate, rent from a more reliable vendor. These reviews are my only recourse.

I recently rented a car from this company at the Denver Airport. I rented cars for 46 years while in business with few bad experiences. Upon arriving at the rental site on December 22, 2018, the agent offered to upgrade me at no additional charge. This is where the rip off began. When I returned the car on time on December 27 as agreed, I was told the invoice would be emailed to my Gmail address. However I never got an email message, but a few days later I saw a charge on my credit card for $1000.00 more than originally quoted. When I called the so called customer service number the call was disconnected because of high call volume. I have disputed the charge with my credit card company but believe I may have been ripped off. "THEIR Advantage" I guess. This company is owned by Hertz. They seem ripe for a class action suit to me.

Trip to Kauai in December 2018, reserved a rental from Advantage several months before and was expecting the $279 price I was quoted. Upon arriving at the rental location I wait about an hour because of many customers and only 2 employees manning the desk. I have rented cars for 50 years and have never been harassed so much to take the full coverage insurance. I have never used any insurance from rental companies as I have my own coverage. They made me believe that my insurance would not cover many things and would not take my word but wanted prove of insurance. I ended up paying almost $700 for the car rental plus a $200 fee for tentative damage of non-compliance. My rental car was as expensive as my hotel. NO MORE ADVANTAGE OR THE OTHER RENTAL CAR COMPANIES UNDER THE SAME UMBRELLA.

Hired a car through Holiday autos in the UK which turned out to be Advantage/Europcar at San Francisco Airport. First thingmet not an airport pickup as advertised but a 15 minute bus ride downtown. First car offered had clearly been in a crash with rear end crumpled. Second car was offered. After second day of hire leaving Yosemite National Park brakes applied only to hear metal on metal. Long drive downhill from Yosemite to Fresno with faulty brakes. Found Toyota dealer in Fresno who confirmed car too dangerous to drive. Made contact with Advantage in San Francisco only to be asked to drive the car back to San Francisco. Dealer said no chance as too dangerous. Therefore had brakes repaired at my own expense $500.

I would recommend staying away from this company. I called on 12-22-18 trying to get thru to the customer service line to extend rental. I waited on hold for 30 minutes w/ no one coming on the line. I had to literally drive to the rental site to extend the contract screwing up my entire day's plans and wasting a lot of my time. The woman behind the rental counter was extremely rude and lacking concern for my horrific experience on hold. She literally abandoned the counter leaving me standing there, and I had to have another gentleman extend my rental because she walked off. When she returned 10 minutes later, she started hooting and hollering at the printer w/ other customers in line waiting. Completely unprofessional behavior.

The prices seem too good to be true, and that's because they are. Firstly, they didn't tell us that you can't put a deposit on a debit card. So we reserved our car with a debit card and then found out at the counter that we had to go all the way back home to get a credit card to actually get the car. Frustrating, but not the worst thing. When we finally returned to pick up the car the counter attendant Robert told us we should get fuel through them instead of at a gas station before we returned the car to save money. We kept telling him we didn't want to do that because we weren't going to return it on an empty tank, but he swore to us that we would be charged Costco gas prices and only for the amount we needed to fill up. This was a lie. Complete and total lie.

We went to Florida December 3rd 2018 and just returned. Advantage Car Rental this morning took out $749.00. We called and found out they charged us TWICE for the car rental. We paid a grand for the car when we arrived at the airport car rental area and the payment went through. We had a underage fee which was sworn we would receive back. Little did we know they would charge us twice saying we never paid the first time but we have proof of every single thing with them and their “refund of fee” was taking more money out. NEVER RENT FROM THEM!!!

I rented an SUV for vacation and when I went to pick it up they told me they didn't have my vehicle and offered me a minivan instead. Minivans cost less to rent and they didn't want to give me a partial refund either. I had to fight for half an hour to get a refund. I went to Sixt and had a great experience.

Don't ever rent a car with Advantage. Worst customer service and their "promotions" are just fake with lots of hidden fees. And the company's coverage and stock of cars are too limited. Be careful, I'm telling you.

I reserved a car online for a week on Phoenix. Once I got there to pick up the car, I had to wait in line for an hour. Once at the counter, the gentleman told me that they no longer had the car I reserved but would upgrade me. The counter process took a good 15 minutes. I was told I was upgraded to a VW Passat. I did not consider this an upgrade! I told the gentleman I did not want a diesel vehicle because of the gas price and mileage. He told me that diesel was the same price as unleaded!!! Yes, you read that right! At this point it has been 2 hours since my flight landed and I just wanted to get on my way. I go downstairs to get my sweet ride, but I can’t start the thing. So the attendant comes to help me and says “oh, you have to hold the button in longer than normal and wait for it to start.” Super! I get on my way and I notice while going down the freeway the steering wheel seems to have some play in it and it’s shaking.

I rented a car from advantage in Denver on May 10-13, 2018. I took the car back on May 13 and flew back to Albuquerque, NM. Since this time I have been accused of stealing the car and was charged over $2000 for these false charges. No one will help clear this up at advantage. Here we are in Dec and still no help in sight despite my credit hanging in the balance. Is this fair to consumers to not research all the facts? Look at their cameras, look at the boarding pass I sent in the witnesses I provided. I am in shock and sad that a business can take advantage of people when we have so many other choices.

I reserved a car on Expedia for $86.00 for 4 days. When I arrived to the Las Vegas counter John (agent) asked me a couple questions like, "Do you want insurance?" "No. Thanks." "OK initial the key pad." "Do you want to upgrade?" "No. Thanks. I reserved the manager special on Expedia I will stick with that." "OK initial the key pad. Sign the key pad. Have a nice day." 3 days later I see a charge for $382.00 that he upgraded me and gave me insurance. I have been trying to resolve this with Advantage for 3 weeks and no refund is given according to customer service supervisor.

The staff at Newark were very friendly and accommodating, there were no long lines, however the vehicle we were given did not have working windscreen washers and the wipers were bad which made visibility dangerously poor in the snow at night. When contacted we were asked to travel 4 hours to collect a replacement vehicle which was not possible. Another member of our party was given a vehicle with bald tyres. 1 of the 3 vehicles hired by our group was in roadworthy condition.

The worst rent a car company I have seen in my life. I booked a car weeks in advance. When I arrived I had to wait 45 mins before being serviced and they had no car only minivans. Week before this I was given a car with bald tires, empty gas tank and trash inside. Then the receipt they sent me after dropping off had someone else's name and address on it. I travel often, and Advantage is definitely the worst I have seen by miles. Have been telling anyone I know to never use Advantage. If I could give zero stars I would.

The worst rent a car company I have seen in my life. I booked a minivan 2 months ahead of my travel from Dallas to Atlanta to pick up from Atlanta International Airport. On arrival there was no sign of a minivan. The same was true for several other passengers, and this was during October, not even peak tourism season. We were there to attend a wedding, as were another set of people, and so was a family with a little girl in a wheelchair, and a few others. We waited 3 hours, and then cancelled and took a minivan with another company. Not sure how long the others waited. They would not work with anyone, we asked if they could give 2 cars instead of a minivan, and they said it was against their policy. I travel often, and Advantage is definitely the worst I have seen by miles. Will never book with them again, and I doubt anyone there will either. Have been telling anyone I know to never use Advantage. If I could give zero stars I would.

We rented a car at the Denver airport from Advantage for 12 days. They charged $190 for the rental and $285 for extra driver and fees and taxes. This is what CheapOair calls a bundle!!! WHAT? I will not ever use CheapOair or Advantage again.

It was our first time to rent the car from Advantage in Denver’ airport; we had a very bad experience. There was a big line and we were waiting for one hour; also we've received the email for $199 but at the end we got charged $200 extra for the insurance that we didn't need it.

There is no way to pay cash for tolls on the way back to the airport in Orlando Florida. So, Advantage will pay your $2.50 cent toll and then charge you another $25.00 ADMINISTRATION FEE!!! Watch out for this company or better yet, do not do business with them...period!

They will try to rip you off with extra charges after the fact. Make sure you check your credit card billings. Best yet - do NOT use them. I contested and had charges removed from my credit card but they charged a second time. Have no idea what they used to justify the charges - if anything. I wanted to give zero stars but have to give at least one.

Rented a car from Advantage. Charged it to a credit card that would cover any damage to the rental car and, since we don’t own a car, purchased supplemental liability insurance in case of an accident involving another party (never thinking we would actually need it!) We had an accident which was our fault (no injuries but damage to both vehicles). The other party’s insurance is asking for payment, but Advantage (which didn’t have a brochure on SLI when we rented) will not respond to our repeated requests asking for the name of their insurance company so that we can refer the claim to them. No help after the accident and no help now, just a huge bill.

Confirmation ** Oct.24- N0v.4/18. Company kiosk in the rental garage very unorganized. Seems they rent out more cars then they have. We waited 45 minutes for someone to find us a full size car. This was after checking in at the rental desk in the terminal. There were five other parties also waiting for their vehicles to appear. One couple refused their car as it was filthy (the seats). We had our car for two days then brought it back as it sounded like a bearing or joint was going, hardly hear the radio over the noise. The second time back again we waited till someone could find us a vehicle. Vacation time is too precious to be standing in a car rental garage with crabby employees. Done with Advantage.

I recently rented a car through Advantage in LA. The shuttle drivers were very kind, however, we waited with two small children for over 1.5 hours to get checked in once we arrived at the facility. The clerks were rude and only talked about how they were quitting once the manager arrived at noon. I specifically inquired regarding tolls when we finally arrived at the booth window in the desk clerk stated that she did not know anything about the roads that I may be driving on. She stated “if I were you, I would not use carpool lanes and try to just stay off the main highways to avoid any trouble with tickets or fines.”

On October 28, 2018, I arrived in Nashville. I had previously made a reservation with Advantage Car Rental for October 28 thru November 2, 2018, and added another driver. The other driver would only be in town from the 28th thru the 30th of October. Prior to seeing the agent at Nashville Airport I had contacted a customer service rep on the phone and told her that I wanted to change the dates for the other driver and what did I have to do. She informed me that when the other driver was leaving Nashville to go up to the rental ticket office at the airport with the other driver, inform the agent, and the rental agreement would be updated.

My rental was booked through a potential employer. Didn’t have problems at the check-in counter upon my arrival. During my trip, one of the passenger back mirror covers popped off. I was traveling alone and therefore was not immediately aware of the issue. No other scratches or damages to the vehicle. Upon return I notified staff of the incident and inquired about incident reports and etc. I was notified by both field staff AND THE OFFICE MANAGER that due to the heat index of the area, they sometimes pop off. I was told there was no issue AND NO ADDITIONAL FEES.

I rented a car from Advantage in Las Vegas on Sept 29th. I was bullied into accepting an "additional driver" fee for my wife, which came to over $180, despite the fact that this is against Nevada state law (Nev. Rev. Stat. Ann. § 482.31515) and against the company's own terms and conditions (which I didn't get to see until *after* I'd agreed to all the charges). The person I dealt with at the desk was very unpleasant, saying she didn't care what the law said, and I wasn't getting the car unless I agreed to the charges. The rental desk was busy, there was a long line of people waiting to be served, and we had a long drive ahead of us, so I felt that I had no option but to accept the charge. But I was basically bullied into it.

We had nothing but helpful friendly staff and advice at Orlando airport. The Toyota Corolla we were given was new and freshly cleaned and when we had to return the car early due to a family emergency the lady in reception was warm and caring. They only charged us for the time that we had had the car for. I would have no hesitation in using them again. Thank you to everyone at Advantage.

Before leaving Chicago, called Advantage rental car company to confirm car will be available and ready. Was told car was available, will be waiting upon arrival and Advantage was open 24 hrs. Arriving at Las Vegas - 1am - car was not available. They left my family stranded at airport and was told to go look elsewhere.

The absolute WORST car rental experience I have EVER had. TERRIBLE customer service, car dirty on the inside and out with scratches all around, and an entire MONTH after my rental, UNAUTHORIZED charges on my account?!?! STAY VERY FAR AWAY FROM THESE PEOPLE.

I was overcharged and when I call to get a refund I was given the runaround by 3 different supervisors. The first one I didn't get his name but he was going to review my call and get back to me and he never did. The second one's name was Avel and he was very rude and refused to let me speak to a manager and hung up on me. The third was Ana and she said she would review my call and get back to me and once again I got no callback from her.

I paid for a car rental through Hotwire of $188 for four days. After we returned the car we received a receipt through email. They charged us another $198. After looking at the receipt I saw that they charged us $75 for liability insurance that we did not want as well as $75 for an upgrade which we did not get. We got an economy car that was a Hyundai. I don’t believe that a Hyundai is considered an upgrade. They finally, after some runaround agreed to give us the $75 back for the upgrade, but they would not refund the liability insurance. How is it, it is acceptable for big Corp. to commit fraud and the average person, like you and I, would go to jail for. Needless to say, I would never do business with them again.

I rented a car from Advantage for 6 days. I returned it and they charged my credit card for the amounts. I agreed to pay. I have had them charge my credit card 3 more times since I returned the car. I have sent them 2 requests to send me what they are charging me for. I also called to try and get them to tell me what the charges were for and documentation for the charges (recorded after telling them I was recording the phone call). This was documented in emails. I finally had to get my credit card company to reverse the charges and issue me a new card. I guess they think the rental had weekly recurring charges even though the car was returned. Rent again from them? You got to be kidding me.

If I could give 0 stars I absolutely would. When picking up our car at the reservation desk we were immediately told that they did not have a car for us and to have a seat and wait saying probably at least an hour. The attendant was rude and had no regard for people who made reservations for specific times due to scheduled events. After about an hour they had a car for us and we were on our way. That evening we got a flat tire and I called Advantage asking what they prefer for us to do and they stated to bring the car back to them and they will have another one for us.

I normally use Enterprise; but when I booked my airline ticket through JustFly.com, they offered what seemed like a great rate for just over a week - just over $500. BEWARE! My final charge exceeded $1,000. They have sneaky charges, a signing mechanism that use acronyms that are misleading, and don't allow you to see the full details (and when asked, say "it's just the basic contract - it's not an extra", up-selling nonstop from the moment you walk in the door, and only after you've signed a mysteriously small space that doesn't reflect the actual document are you provided the entire contract to read). And when questioned about charges that are more than twice the original contract, lied to about a "refund" that will be applied when the car is returned.

I rented a car from them in Orlando, Florida from August 11-18, 2018. About a month after, I went to pay my credit card and saw a separate charge from Advantage aside from the actual rental charge. The charge was for $26.40. I called to inquire and they told me it was for an unpaid toll because I didn't have the "SunPass" and went through a SunPass lane. I was aware I didn't have SunPass and made sure I went to the cash lane at EVERY toll I went through and paid cash. They didn't care, I disputed the charge with my CC and they found it to be valid due to the BS evidence provided by Advantage. No paperwork provided. Showed the license plate number anywhere, so I'm not sure how they figured out it was me. Needless to say, I will NEVER rent a car from them ever again. I don't care how much cheaper they are. I will also make sure everyone I know never rents from them.

I rented a car from Advantage at LAX. The customer service rep at the counter said nothing to me about how the toll device in the car works. Apparently, I went through a $1.80 toll, a toll that had no cash payment options. Advantage later billed me $26.80, which includes a $25 fee that an Advantage phone rep told me they were "required" to pass on me. I never received an invoice for this charge until I called. The Advantage rep confirmed that she had my correct email address on file, so clearly the company purposely avoids alerting customers about this charge.

I recently put up a formal complaint as I was charged $30 for no reason yesterday. It's been a month since I got the car and they charge my credit card without telling me anything. I have reported this with my credit company. They will be reaching out to you as I feel some malpractice is going on your side. You save people credit information and then charge them behind there back. I had paid every penny when I returned the car.

We prepaid for a midsize car through Hotwire. When we arrived to pick up the car at the airport at around 5 pm we were informed that there were no more cars available. We were handed a pre-printed letter that told us that we would be reimbursed for any additional cost that we incurred. We then rented from another company and paid $30 more for the car. When we returned home we found that the email address on the letter was invalid! We called the rental office and got a very rude customer service agent who argued with us and finally just gave us corporate's email. Hotwire reimbursed us for the cost of the car but we are still working on getting the extra $30 back that we had to pay because of Advantage's error! This was a lot of aggravation to rent a car!

We came to take the car around 1 pm and we left the place at 2:40 pm. The lady who received us was antipathetic, not nice and not helpful. Then we got a huge van because we chose on their website on the manager upgrade. Instead of an upgrade we got a downgrade. They are doing that to get rid of the cars that no one else take. Be aware of that! We are a couple without kids and we just wanted a simple economy car which is what we had before we got their « special upgrade ». We Live in NYC and rent cars often - we have never had such an experience! We would never use their services again!!!

My reservation was made 3 months in advance. Arriving at car rental counter, with no prior notification, my car was not ready. I was told 15 minute wait. After a while I discovered it would, in fact, be closer to 2-hour wait. The "customer service" agents were rude, argumentative, combative, and lied to me 3 times. One told me to sit my ** down. No one who reserved a car got one in anything close to a reasonable time. Instead of apologizing, they threatened to cancel the reservation of anyone who had the nerve to ask where their car was, and keep the money.

READ YOUR REVIEWS PEOPLE. That’s the biggest lesson I learned here. I’m a regular car renter and have never had issues with other business such as Alamo, Thrifty, Enterprise... but every website I’ve checked has HORRENDOUS reviews for Advantage Rent-A-Car, and for good reason. I booked with Advantage because the car I chose came with unlimited miles. However, I was informed at the pickup counter that being a local, I’m all of the sudden exempt from getting that unlimited mileage. Why would locals be treated differently than any other customer? My booking email/website contains NO such rule or even any fine print regarding unlimited mileage exemptions. Having to pay for unlimited mileage nearly doubled my original booking price.

I rented a car for four days for a trip to FT Lauderdale, FL from Fort Myers, FL, and returning the car in Fort Myers, FL. When I went to pick the car up, the agent at the desk asked me if I would like to take their unlimited toll plan which was $9.99 a day; I responded "no" as I knew the tolls were only $3.25 to and from, a total of $6.50. The agent acknowledged my answer and did not check the box for the toll pay. A month later, after the date of the car return, I noticed a charge on my credit card from Advantage. I received no notification from them for an additional charge of $56.50. Trying to get an answer from them was ridiculous. First, they told me I went through without paying. I paid cash both ways...plus the toll booth agent would not have let the gate up if I hadn't paid.

When we rented a car with a FL license plate from Advantage at JFK in July 2018, we declined its EZ Pass rental (appeared to be expensive to us, but can't recall the exact price for daily rental). However, we didn't realize that was a trap! My cousin in NY let us borrowed her EZ Pass. It was not detected properly at the toll booths (we still don't know the reason). A week after we returned the car, $254.51 was charged to our credit card for a $34.50 actual toll charge from Advantage! There was $50 added fee for each toll usage (total of $100). Advantage claimed that it was not trying to penalize us, but was the 'violation charge' from EZ Pass. It suggested us to contact EZ Pass directly but refused to provide the 'violation code' from EZ Pass. Without the code, EZ Pass couldn't pull up the actual violation case.

** experience at Denver Airport. Rented on 9/15 - Saturday and had to wait 2.5 hrs in the line. Returned at same airport on 9/22 and again saw people in similarly long line. Also charges for spouse as co-driver which no other rental has ever charged.

The Advantage rental office is a long way from SFO. I waited more than 20 minutes for the shuttle van. The rental car employees shouted and argued with each other. The staff didn't help me check out my vehicle. When returning the car, the staff were rude. The other customers and I waited more than 15 minutes for the shuttle van. Then, our shuttle van was unable to exit the rental car parking lot because of improperly parked vehicles. Total time between returning my car and arriving at the airport was about one hour. I will never rent from this company again. I booked this rental thru Priceline and will exercise caution dealing with Priceline in the future so as not to get stuck with another fly-by-night company like Advantage.

I have rented from Advantage/E-Z Rent-A-Car for years. In the last 4 rentals (2 months) they have been nothing but problems. The average wait in line to get my car was 45 min to an hour only to people working at counter and all the experience. People have quit (**). My last straw was when I got to counter after waiting 25 min they told me they didn't have any vehicles and they could only give me a truck (I had my confirmation with me) which I didn't want because I was doing volunteer work carrying senior citizens to different places.

Do not recommend. 1 month after renting a vehicle in Orlando Airport I received a charge on my checking account from Advantage. We were charged for tolls and a daily fees of $25 each day a toll was charged. We paid all tolls in cash except 1 that we did not have exact change. We did pick up an envelope at the toll booth and mailed in the toll. We did not purchase the SunPass at Advantage due to its high price. We did check the SunPass holder behind the rear view mirror and it was empty. I called Advantage and was sent to Toll Company who informed me I had to send receipts of tolls paid. They also informed me that the SunPass devices are placed either in the glovebox or another part of the car. How can we send in receipts if we paid exact change at toll booths. I am still fighting. Thinking about the airport, Advantage had the only counter that was not busy, all other car rentals counters had lines out the door. Now I know why.

Rented from Advantage in Honolulu July 26-29 2018. Email confirmation was for $180.12. Car returned on time/early with full tank. Had bill emailed and when I checked upon returning home found they had billed me an additional $120. Disputed this with them sending them the email confirmation and photo of handwritten rental agreement showing same amount. Disputed with my credit card company as well to cover bases. Card company has told me Advantage has claimed charge was valid, even with documentation. I sent documents to my credit card company. I won't be renting from Advantage again, or E-Z Rent a Car. They appear to be same company.

DO NOT RENT FROM THIS COMPANY. I wish I had read the reviews before choosing Advantage Rent-A-Car. Just like many of the other reviews, the clerk was not disclosing additional fees they were adding to the contract. After two long flights, and waiting in the car rental line for 45 minutes, we were most happy to initial on the iPad where the clerk said to initial. He offered a "military discount" for an upgrade. It was supposed to be a fee of $50 dollars. After reading the contract once we got to our Hotel in Colorado Springs, we realized he had charged an additional $35 per day. He also lied about the money we had paid to Priceline by stating that money would "be credited" upon return of the vehicle. It was not. I have tried to talk to Advantage and got nowhere. The individual on the phone stated that I had to call Priceline to get the refund. I have filed a dispute with my credit card company and I am sure Advantage will talk with them.

Had prepaid rental. Showed up at counter at 10 pm. Was told by two employees that really didn't care to speak to me (guess I was bothering them with my PREPAID RENTAL) they had no cars. Showed them my contract. Too bad, they may have some in the morning sometime. Well I guess I should understand, it was a small airport that maybe they didn't have many there. CLT Charlotte NC I will never use them again, not worth the problems trying to find a vehicle at 10 pm with no help on how to proceed. So Shame on Advantage!!

Advantage rent a car leased a car to me with no GPS. I asked the attendant to provide a car with GPS. The attendant replied the car offered did not have GPS but would be happy to GIVE me one. The attendant asked to hold funds on my credit card for any issues with the car if returned damaged. I asked her if I should read the contract making sure there were no other charges, She stated no other charges would be made. I get home to find that they charged me $109.90 for the GPS. I called to dispute and was only given 50% off. I will never use this car rental ever again. I feel that I taken advantage of by trusting the attendant during my stay.

I rented a car from Advantage Rent-A-Car at Salt Lake City for 5 days for my trip to Yellowstone. I picked up the car in the early morning and was told that the car was fully inspected. I believed that and went on the road. When I was about 2.5 hours on my way to Yellowstone, the weather temperature went up and I needed air conditioning. To my surprise, no matter what we tried, the car just produced warm air. Its air conditioning was not working. I called customer service immediately but they didn't have another place close to anywhere along the way for me to exchange the car.

My brother rented a car with insurance, had car accident where at-fault 93-yr-old struck him. The at fault driver was cited. My brother called rental company, police called tow and Advantage said my brother is responsible for towing and car storage and getting the car back to them. We are at this stage and you only have 1 800 number. We drove to airport and they told us we can't do anything until we get car back and you have to get it to us but towing company won't tow it for my brother under his request because it's not his car. This is a joke.

My husband and I rented a car from Advantage in Tampa Florida for three weeks. Our flight down was delayed and by the time we got to the car rental desk we were exhausted. The woman staffing the desk was very chatty and just shoved a paper in front of us and said, “Initial here and sign there.” She asked if there would be more than one driver and we said that we may both drive it. She copied both our driver’s licenses and handed us papers to bring to the lot to get the car.

I made rental car via Priceline.com and charged to rent a car for 2 days (69.85). When I received the invoice, Advantage car rental overcharged me $285.00. I called customer service (1-800-777-5500) to explain the error. They told me fly back from my state to local rental in Atlanta, GA to solve problem. The problem came from by local rental by giving me wrong car (car of other customer), then took information of that customer car loan into my invoice. The lady of customer service (1-800-777-5500) made a stupid suggestion.

We waited an 1 1/2 hrs in line just to rent a car. Reserved a Jeep but Advantage didn't have the car available/ready. They offered to upgrade us to a Yukon at no extra charge. Because we were already running late now for a wedding rehearsal in Colorado Springs we agreed to take the "BEAST" instead of what we reserved. (huge gas guzzler and not at all what we wanted) Get in the car (which hadn't been cleaned) drive to our hotel in Colorado Springs, we go to lock the car and realized the fob was broken and scotched taped together and would not lock the doors. GREAT!!! Ok we'll just manually lock the doors. We went to leave for the evening, unlocked the car with the key which set off the car alarm. Needless to say our experience from beginning to end was the worst! Will not ever use them again.

Advantage is the worst. Because of tropical storm winds and rain conditions I was 3 hours late to return car even though I called and advised a gentleman in Guatemala (customer service) of the same, and when I arrive at the return center 3 hours and 11 minutes late, they charged me a "rack" or highest rate for an ADDITIONAL day. (Almost 70.00!!!). He offered me a $25.00 credit off it to his defense. Now imagine, the power went out at my home, and a large limb went down just up the street from me, so I am figuring the weather is pretty nasty all over our area.

I was given Advantage Rent-A-Car through Travelocity and did not check their record prior to booking the reservation. My trip was to New Jersey and my rental was made at Newark NJ Airport. I reserved a subcompact. When I arrived I was told that I could upgrade to a GMC Acadia from my subcompact at no extra charge. I said ok. I later found out that I was charged an extra $20 a day, apparently a common bait and switch practice for this company. I did not get the insurance because I have comp on my personal car and AAA for towing. I get the car and go to my Jersey Shore location. While parked in a seaside town, the streets flooded. My rented Acadia was flooded to midway up the doors. When I attempted to start the Acadia, it was dead. I called Advantage informing them of the act of God that had happened and was told that I was responsible for getting the dead Acadia back to Newark Airport.

Worst rental company ever. They cheat the people very badly and very rude upon asking them for the resolution. Went to Las Vegas vacation and decided to drop the car in LA and they asked $2200. BS Company. They asked me to drop the car back to Las Vegas and I had to cancel my flight from LA and then rebook the hotel, car and flight from Las Vegas. Costed more than $1100 and upon asking them they said they will give me 1 day free rental which would be $30-$50. Who the heck needs their $50 when I lost more than $1100 and ruined all my trip. Worst customer service, worst car rental ever. Don't let ruin your vacation by using this rental car company. STAY AWAY.

I reserved a compact car for the week I needed to be in Arizona. The reservation was supposed to be for 227. The clerk at the desk offered an upgrade that sounded like it would be at an even better rate than my reservation. So I assumed when she charged me the $393 it included the $200 deposit. Nope they charged me the reservation amount plus the $18 a day for the upgrade. None of which is clear in the paperwork. I also had to call to get the deposit hold apparently they had placed on my card. Teach me to not read the reviews first.

The company will try every way to try to keep your deposit. Keep all receipts. If you fill up with gas keep the receipt, they will state that you bring it in empty and will charge you your full deposit.

THESE PEOPLE ARE THE WORST! NEVER, NEVER RENT FROM ADVANTAGE! Advantage Rent a Car at the Denver Airport overcharged my son $707. My son was traveling on business and his company had reserved and paid for a rental car, but when my son went to pick it up after arriving to Denver after midnight, the ONE person at the Advantage counter had such a thick accent, that he couldn't understand him. My son knew the car was paid for and that the only charges to his personal card would be for gas and the underage fee. He was so tired and so frustrated with not understanding the man at the counter, he signed the contract and accepted keys and left.

Rented a car through Hotwire at the Denver airport. When I arrived I waited in line for about an hour. After getting to the front of the line I was refused service by two different employees. The first was for asking why another customer was able to cut the line, apparently she did not like that I asked this and walked away. The second person helping me was asked by another customer to call the manager which he responded very rudely too. When I seconded the request to see a manager, there was yelling and arguing amongst the employee and 2 customers.

IF I COULD GIVE 0 STARS, I WOULD! RUN AWAY NOW! IF YOU CAN'T RENT A CAR AT ALL, YOU'RE BETTER OFF WALKING! As long as I live, I will NEVER rent from this company! I had multiple charges that came after I returned the car and there was nothing that they could do about it. I am so SORRY I did not read the reviews before I rented with them. Run away from this company! Supervisor Gio and his employees were useless imbeciles. They need to shut down this company!

Advantage said I brought the car back three hours late and charged me for another full day. $529 for 2 days. When I called to complain, they argued with me. They had a different due date on their copy of the contract than I had on mine. They refused to listen. Also, their reps barely speak English so there was quite the communication problem. NEVER will I rent from them again!!!

There is a reason (more precisely, during my recent experience at LAX I found several) why Advantage often prices car rentals lower than its competitors: Rental counter staff make up new rules and restrictions to sell additional insurance to unsuspecting renters. I am generally well prepared to deal with these shenanigans (I maintain permanent car rental insurance), but at my rental in late July, Jose at Advantage LAX simply declared that the full insurance package in my Europcar rental voucher (Advantage is Europcar's US partner) had been 'invalidated' due to my use of a New York State driver's license. The voucher stated no such condition, but I was forced to purchase new insurance at a cost of more than $100 - otherwise I would have been stranded in the industrial area near LAX in the middle of the night.

Let me said this I don’t like to write review but I need to tell my story with Advantage Rent-A-Car. We booked a flight from Columbus Oh to Austin Tx and reserved a car with Hotwire which booked with Advantage to go to our grandson’s graduation from basic training in the Air Force. So far so good, now it gets better. We landed in Detroit Michigan. Our connecting flight to Austin was going to be delay 1 hour. Our flight was supposed to land at 10:30pm now it would be 11:30pm. We were told they close at midnight. I called Advantage to tell them our flight was going to be delayed and ask them if they could relay the message to Austin to wait a few minutes if we were later so we could pick up the car. They would not pass the message and said they would be closed at midnight and reopen at 600am. I had a bad feeling after I got off the phone.

Car Rental at Miami International - Appalling service...AVOID! My family and I, five of us in total, went to pick up our car, and with only 2 people in front of us, presumed we would be on our way shortly. How wrong we were. Initially, there were 3 people working, but then one lady stopped working after finishing with a customer and seemed to take on a more managerial role as the remaining two staff were constantly calling her over to query or validate something. Then people were returning to the front of the queue to be dealt with prior to us. From what I could gather they had previously been seen and were confirming their car rental. However, surely the more senior lady should have dealt with them instead of the other 2.

I repeat, DO NOT rent from them. We tried to rent a car at Fort Lauderdale airport. The 2 older men were rude, slow and unfriendly (did I mention slow). It took 30 minutes per person to get a car. Then when it was our turn they said they did not have a car big enough and that it would be a little while, which turned into an hour. DO NOT RENT FROM THEM.

Advantage Rental Car Atlanta - They are very understaffed. I returned my car full of gas and they sent a charge of over $204 for a refill. There was no one there to greet us at the return. It's a rip-off!!! Customer service was no help whatsoever.

Terrible service! Had to wait in line for over an hour just to pick up our car! Initially there were 4 people at the counter, but after just a few minutes, 2 of the 4 employees packed up and left and the wait got longer and longer. When I finally got to the counter they told me my car that had been reserved was still not ready and I would need to wait longer or take a smaller car. They wouldn't allow me to upgrade to a different vehicle unless I paid extra, when it was THEIR fault my car wasn't ready.

Traveling for business, and with a late flight, I arrived at the Denver airport Advantage Car Rental to retrieve my reserved car. When asked, where I was headed, and letting the salesman know I was headed to the mountains, he said my 4 cylinder vehicle wouldn't make it up the mountain very well and I should rent a 6 cylinder vehicle, for an additional fee. I told him I lived in the mountains for 35 years and didn't need the 6 cylinders, to which I was told, I would need to wait a while as my vehicle wasn't ready.

I reserved a car with Advantage Rent-A-Car for $386.00 through Airport Rentals on May 30, 2018. It was reserved for the dates of June 25-July 2. On June 25 our flight was delayed and then we rebooked for the morning of June 26. I called Advantage Rent-A-Car right away to make sure they would still have the car for us. They said yes the car will be held for 24 hours, so until 6:30 pm June 26. On June 26 our flight ended up being delayed again, therefore we didn't land until 5:15 pm. I called Advantage as soon as we stepped off the plane to let them know we were in the airport and would be there to get our car soon. I was put on hold for a minute and then the representative came back and said we were fine, it will be held until 6:30 pm.

Ordered a car through Hotwire with Advantage through Hotwire for a last minute rental (no other companies had cars available supposedly). It was a huge ripoff. I tried to cancel almost immediately after making the reservation, but Hotwire refused. We waited over an hour in line to pick up the car - even though there were only ~5 people ahead of us. It was a completely ridiculous process. I'll never be renting from Advantage again - even if they're the only car rental company available. I'd rather walk.

Watch out for Advantage Car Rental. If you’re not careful, the company will find a way to gouge you. They succeeded in doing that to us because we weren’t alert enough. When my husband upgraded from a sedan to a Rav4, he was harried and didn’t check to see what the charge was. He signed the contract. Budget, we later learned, would have charged us $1198 for the Rav4 for ten days. Advantage raised the price from $1200 for a sedan to $2,500! My husband readily admits that he should have check the contract before signing, and legally, we have no recourse. Advantage turned a deaf ear to our complaint. There may be people who don’t mind paying more than double the going price for a car rental, but if you are not one of them, then rent a car from anybody except Advantage. In future, we’ll walk before we’ll do business with them.

I rented a car from Advantage Rental Car at the Austin Texas airport. I had booked online for 7 days for a total of $208.10. After returning the car I was billed an additional $190.13 for toll fees, taxes, concession fees and an admin fee of $125. The actual amount of the tolls were $20.23. I had signed the contract waiving the "Optional Products" which included waiving the toll fees (which I didn't realize at the time). I didn't notice this part of the contract or even understand what it implied. I called the company and disputed the charges above the actual amount of the tolls. I have rented cars in Texas before from other companies and will get the bill for the EZ Toll fees after the car is returned for the toll fees only, no admin fee, additional taxes and concession fees.

Arrived at Denver Advantage Car Rental, to be told that my reserved full-size car was not available and we’d have to wait, and yes we arrived after the reserved pickup time. I told him he needed to provide a similar or upgrade at no charge as we had 2 toddlers that had been traveling all day that were tired and cranky. He said he’d give me a discount for an upgrade. Was charged an additional $84.92 for 4 days for the upgrade I didn’t want. They should have had my reserved car available when we arrived and not pressured to pay for an unwanted upgrade. Waiting for our reserved car was not an option after traveling all day with 2 small children!

Rent a car for 15 days from their Kennedy Airport office. Booking was made and paid for before we left the UK. We even took out extra insurance at the time of booking. The car was fine and in reasonable condition. The mechanic who saw us checking for damages, signed off a couple scratches on the body work. He was helpful. Can’t say the same for the counter staff. Attitude and communication very poor, no effort made to answer questions that did not relate to selling us an add on - road side assistance, sat nav and EZ pass. The rate for the EZ pass - $25 per day ($375 for the duration of the hire period), borders on being unethical when their staff tell you there is no other way of paying automated tolls in New York with it and not let customers know they can register to pay tolls by mail for tolls in New York on the Pay Toll by Mail website.

Don't even think you have a chance to avoid this scam. It starts by getting on their bus at the airport (if it has not broken down). They take you some distance away off of Mannheim Blvd. There they present a contract with a lot of fine print. You ask for a car that is equipped for the EZ Tolls reader. They have an automatic opt out feature, so you are "agreeing" in the fine print to pay a $25 toll convenience fee per day. Toll charges $27 for three days, convenience fee $75 even though you ask for a toll reader and you allow it to read the tolls. When you get back the rate for the car is higher than you expect (double) and weeks later they have another charge on your credit card for the tolls (OK) plus the convenience fee (not OK). RIP OFF.

Advantage Rent-A-Car in Vegas Airport. We had the car, a Toyota Camry, for a whole week and had an excellent time. Put 2500 miles on it, mostly at 8K feet or more while traveling the Canyons. Service was terrific from the front desk to the garage to the return. Thank you!

RATING IS ACTUALLY LESS THAN A 1 STAR, CAN IT BE A NEGATIVE 5! TERRIBLE CUSTOMER SERVICE. This company along with their sister company (E-Z RENT-A-CAR) is a total rip off! Here is my experience: 1. Given a car rental with bad brakes (unsafe), the car shook and vibrated terribly when brakes were applied when we left airport, upon returning to airport we had to pay I believe 2 tolls (maybe 4, I really can’t remember). 2. The second car we were given was a five seater instead of the 7 we had rented! Took time to correct. 3. We had left a small item in the first car, asked to get it, it was gone! Understand, E-Z Rent-A-Car was the only one in contact with the car; you come to your own conclusion.

Rented a car on Priceline for 228.97 reserved at Denver Airport from Advantage Rental thru Priceline in June. They didn't have the style of car we rented. Gave wife something else and once on the road check engine light came on. Wife had to return the car hours later and were charged for "upgrade". Once home we get a bill from Advantage for 377.50 for a 3 day rental totaling $606.47. Guess there's a reason they call themselves "Advantage".

I waited 2 hours at Boston Logan airport on a Monday night at 5:30 pm. When I got to the counter they told me they didn't have any cars and to take a seat. It was another 30 minutes before I was pulling out of the airport. If you want to spend your vacation standing in a rental car line, rent from Advantage. If you don't want to spend your vacation standing in a rental car line, go somewhere else.

I rented a car for a week via Travelocity and received a price of $291.95. The Rep and I went over the electronic contract at the counter and at the time I declined all Optional Offers. When I was ready to pay with my credit card the charges came up to $568.00. I questioned the amount right away but was told by the Rep that it was an additional hold for any late return and none fuel gas. I did not see a problem for that and accepted the hold. The car was returned in the condition as agreed but the money was not returned to me. I contacted Advantage and came to understand that what was told to me during the electronic signing was a misrepresentation of the wordings on the hard copy contract. She asked me if I wanted Insurance and I said "no".

I believe a better name would be “TAKE” Advantage… as in take advantage of your customers!!! I DO NOT RECOMMEND using Advantage. Pay the extra for a reputable car rental company like National or Hertz. In the end it would have cost me much less. As reference, I have rented from National and Hertz for business and personal travel many times without any issue like this.

This is a sleazy co. I had a contract for a Jeep for $271, they said I needed a passport to get it even though I live in the US. The told the lady next to me they didn't have the car for her, and they told the guy he was a half hour late (his flight was late) and it voided the contract. For all of us, they tried to increase the price by sixfold. My $271 went to $1200. I was starting a family vacation. The woman had a meeting in a half hour, but they think it's funny to hear how they are screwing up all the customers' trips. I'm going to report this to my credit card company to remove the exorbitant charge and honor the original contract. I recommend you do the same. How many times can we allow these unscrupulous people to screw us all out of hundreds of dollars, yielding their millions?

There is a scam with tolls in Florida, especially the Orlando area. We rented a car for a week and received charges for tolls after we came back home. We called the company who sent us to Florida Tolls and they told us that there are now toll booths that do not take money and you need either or SunPass or opt in with the car rental company to pay a daily fee to cover any tolls that are charged to you at these toll areas with no cash option to pay. If you don't prepay the fee (which was never explained to us), then once you return the car, you will receive a bill with a $25 administrative fee.

I made this reservation after checking the prices from several rental agencies. I was surprised by how inexpensive the Advantage rental was. Sadly, now I know. I rented from their LaGuardia airport location and from the moment I landed, I dreaded my decision. When they finally arrived to pick me up, move that 25 minutes had passed. There were no other people waiting for their van. We went to their car lot and I was shocked by its appearance - only 4 cars on their lot, a great deal of barbed wire and a completely trashed looking building and pavement. Once I got their front desk, absolutely like a 3rd world country, they gave me a very dirty car that had both a tire and engine light illuminated.

I booked through Priceline, and now I wish I had checked the reviews first. When I picked up the car, I tried to refuse the CDW. I said repeatedly that I didn't want it and my company won't reimburse for it. The guy said it was "automatically included by Priceline so I'd already paid for it". Either way I still refused to initial acceptance. Return the car and was charged $50 for CDW. Asked customer service for a copy of the contract and lo and behold the line where you initial to accept CDW has my full signature. It was same signature from the bottom of the contract. Customer service called it "proof" that I accepted it and refused the refund. This is fraud. I am trying to dispute it, but I don't know what I can do if visa views the signature on the initial line as "proof".

I left an amazing review saying how this company gave me my deposit back and they were honest throughout the process. I asked ahead time and ecem after if I end through a toll how much would I be charged. They discussed 13.99 now I have a $55 charge. It would be so upsetting if I actually asked. So a 50 cent toll turned into a $55 toll. Then I call and explain exactly what I explained. She said, "No it is not 50 cent it is $55." I went off the disrespect got real and her rude self kept explaining why it was $55. Don't use this company. I know it's Orlando but how did I get a car with sand in it. COME ON!

They overcharged my debit card by $1,100.00 for a car that I rented and only drove 42 miles. Still in dispute with me. Customer service is horrible, terrible, unacceptable, will NEVER rent again from this company and telling others the same.

In theory, you feel you make a reservation, show up to the counter, sign contract, get keys & go... NOT WITH ADVANTAGE. Waited in line for 1 hour and 42 minutes because they didn't have cars for their reservations... UUuuuhhhggg. Phoenix, AZ line out the door. Settled for a mid size suv that had faulty brakes. Super poor customer service. Out of all the car rental companies in the building (11 of them) Advantage was the only one with a line!!! Never again.

TERRIBLE!!! GO SOMEWHERE ELSE! You will be glad you did! We rented a Sienna van in Denver for a long weekend. It wasn't vacuumed and required us to shake out the floor mats and clean crumbs from the seats. The upholstery was dirty and stained. To make matters worse, the next day after the vehicle having been parked in hot weather, it smelled like foul smelling shoes, vomit with a hint of vinegar. I tried calling for a discount assuming this is not the type of rental experience they expect. Total silence on the other end of the line - no apology, no attempt to correct it, no offer for a credit or discount. When pressed, they told me they can't do anything for me.

I rented a small SUV and got to the rental place and the attendant (while very nice) switched me to a larger SUV. It was fine at first, but in all the hubbub of activity, flying a red eye flight, no sleep, a line and wanting to get out to my destination, I felt rushed. Lorenzo explained there was a $200 authorization fee that would drop off the card (okay, I work in the industry and understand, great). I told him I needed supplemental, simple, daily insurance coverage as I didn't add it online. I remember seeing $15 a day or something. He added it, hurried through the paperwork and I signed it (thinking at least $200 was dropping off for an authorization). I spent the week finding trash in the car daily (it also smelled super musty when we got in) - we found a dirty coffee cup, gloves, ear plugs (like construction workers use), trash in the cup holders and door handles, and otherwise were super disappointed.

We booked our car weeks before leaving on our trip to Denver International Airport. Our initial payment was $438.64, and included taxes and fees. Upon arrival, the salesperson at the desk recommended a car upgrade since we will be driving in mountains, which was fine. The upgrade added $61.10 to our bill. Then, the man asked whether we wanted full or partial coverage for the car (never mentioned that this coverage was optional). So, we said partial, and he added Collision Damage and Supplemental Liability, which added another $209.90. Also, he claimed that we would be running into many tolls on our trip, and sold us the E-Z Toll pass for $10 a day. However, we are not aware that we even passed through any tolls, so there goes another $49.95 on our bill.

My experience with this company is going to contradict several of the reviews I have come across on this site. I rented a car at the Phoenix Sky Harbor Airport. Immediately, I was greeted with excellent and expeditious customer service. I was provided with a full size 2018 Kia Optima. (White in color - which was a nice touch considering the heat in Arizona!) Unlimited miles. The vehicle was in pristine condition, low mileage, and smelled like it was just driven off the lot. It was examined by staff prior to my departure and I had a full tank of gas.

I began receiving emails over the weekend thanking me for my rentals in Denver, CO. More than one rental. I don't live there and wasn't visiting there. I did not rent any cars in Denver. But the rentals were in my name, using all of my personal information. When I called to report this, customer service said they cannot help me. I have to contact the "risk department". Which I did. And NO ONE WILL CALL ME BACK. Their lack of response to a crime being committed is very frustrating. I have since reported this to the credit bureau and filed a police report. But Advantage still has zero response to my daily calls and emails. TERRIBLE customer service. I rented from them one-time last year on a work trip in Florida. So my info was in their system. If you rent from Advantage, good luck. Apparently your information is not protected, and they will not help you if you have a problem.

Sales associate was very rude, unprofessional, very pushy, rewrote contact incorrectly, overcharged me at less 100.00 compared to other car service and rates after I had shopped and got pricing and compared through pricecar.com. which is whom they ask me to use when I call directly to Advantage Rent-A-Car service at Orlando/Sanford Airport Florida. I also missed my boarding time because of the unprofessional sale associate that was supposedly correcting her mistake. Yes all of this was brought to a supervisor attention gave her prices times dates reference numbers of booking and confirmation information. All of which were disregarded by the supervisor. The supervisor brought it to our attention that she was friends with the unprofessional sale associate.

This is the worst car rental company I have ever rented from. We rented a car for a long weekend in Denver, and the agent we worked with told us he would put us in a larger car for just a few dollars as a favor to us. We were really excited and really appreciative. When we got in the car the tank of gas was empty, but they’d told us at the counter that we didn’t have to fill it up when we returned it.

We booked our rental reservation through Priceline and included with our purchase was unlimited mileage. When picking up our rental we were informed we had to pay an unlimited mileage package at $20/day. We would never had rented from this company if we had been informed in advance that unlimited mileage didn’t actually mean unlimited because we lived locally. When we informed customer service that we did not have this info provided to us in writing they refused to refund our charges. Dealing with this company from beginning to end has been a horrible experience. Even the condition of the car we received was disgusting. It had been smoked in, as it still had cigarette ashes in the car, and still had trash in it from the last user. This company offered us nothing but long waits, terrible customer service, and hidden underhanded charges. I will never use this company again and cannot and will not recommend them to anyone.

I think this car company is named appropriately! They like to take advantage of young adults who have never rented a car! I sent my daughter on a graduation trip and she rented a car from Denver airport. The young lady who rented the car to her told her she had to have a 6 cylinder car to drive in RMNP. Even though my daughter brought her proof of insurance in which she is covered for rental cars that "customer Representative" told her she had to have their insurance. She ended up putting $700 on a 5 day rental on to her credit card. Do you know how long that will take a college student to pay off!!! Silly me I forgot to tell her they work on commission and they would try to take "advantage" of her. Shame on them!!!

If you can avoid Advantage Rent-A-Car, by all means do it! I’ve had such terrible experiences with this company that I would never ever again rent a vehicle from them. I rented a vehicle yesterday on HotWire and found a cheap rate [$38.00 for 24 hours] from Advantage Rent-A-Car. I had to pay with my credit card immediately to obtain this low rate. I read the fine print. Saw that I had “unlimited mileage”. I had no reason to believe otherwise. I returned the vehicle this morning and was informed that I went over the mileage limit of 250 miles, therefore I was going to be charged an additional $30 for going over by about 30 miles. I was stunned as I had assumed no that I had unlimited miles (per terms and conditions listed on website when I booked the vehicle).

Pre-paid for gas with rental car with the understanding from the customer service representative that I would be charged for the gas used not the entire tank. This was also based of my experience with other rental car companies who charge only for what you drive. I was charged for the entire tank unexpectedly when knowing I was going on a short mileage trip. Talked with customer service and told them that I would of simply filled up before dropping off the car rather than pay for the entire tank. Ended up paying over $15 per gallon for the short trip. Company was unwilling to reimburse because they don't have a soul. Makes sense now why they have such poor ratings.

Believe all the bad posts and steer clear. If I could give a zero I would. I accidentally found numerous articles about the fraud problem by googling "who is in charge of rental cars in FL". Believe the posts! The desk clerk was a complete dishonest shyster. Told us we had to have the extra insurance even though I knew my insurance covered everything. We felt as though we didn't have a choice because no one else was open that early and he said it was FL only thing. (There was another company but it was reservations only due to early AM). So we rent this car and while inspecting it I notice damage to the other cars around us. I tell my husband I'm not getting a good feeling. We are given a car and didn't really drive it much till the next day. Ha... it starts raining and I go to leave the hotel and can't even make it over a little hump. The tires have no traction.

I had not heard of Advantage Rent A Car before but the deal I found online was the best one, so I thought I would give it a shot. Boy do I regret that. We rented the car for our trip to Las Vegas. We were flying in from Canada and staying for 8 days. The trouble started when we arrived at the car rental agency. In Vegas all the rental agencies are located in a building a short trip from the airport. You can take a shuttle there. Well when we got there all the other agencies were running smoothly and quickly. But not Advantage. There was a huge line and it was barely moving. After an hour of waiting in line with my infant daughter and husband we finally made it to the front.

Rented a car in March 2018 at DCA to drive to an event in Herndon, Virginia. I was offered an optional toll plan for $20, but declined. I told the clerk that I would only be using the Dulles Toll Rd for one day, that I would pay my tolls in cash. He agreed that it was not necessary. Little did I know, nor was I informed that declining the service triggered special provisions in the contract, that I agreed to NOT use any automated, manned or unmanned toll roads in the area or be subject to those tolls, plus admin fees of up to $100 per day! I paid my tolls in cash only to find a $53.50 charge being billed to my credit card a month later. After hours on the phone calling Advantage customer care, VADOT and EzPass in VA, I found out (from a lady at EzPass) that a transponder will be read and charged for tolls, even if you pay them in cash, UNLESS IT IS WRAPPED IN TIN FOIL!

I am used to the wait time and the car and service were good. HOWEVER, we noticed we left our home remote control in the rental car and called the next morning. The rental car was in Ft. Myers. They give a toll free number to call and the person said we would have to wait 48 hours to learn anything. So, 48 hours goes by, I called, it was a Sunday. Then the person said I had to call on weekday. So, I called on the weekday and even though I had a "ticket" number for my lost they said it couldn't be found. I requested to speak to the agency on location directly and the person said they didn't have their number!!! I was incredulous and ask, "You mean you are Advantage Rental Car Agency and you don't have any way of contacting your companies???" I was then put on hold for a great length of time and finally had to hang up!!!

Fraudulent Rental Agreement at Denver International Airport: The entire experience was a nightmare -- started with a 30 min wait for the shuttle; next was an attendant that purposely wrote-up a fraudulent agreement with the incorrect return date so I would be charged for an extra day at twice the daily rate; when I asked why the open amount on my card was so much higher than expected, he said a deposit of $200 was required and that it would be refunded upon returning the vehicle -- the deposit was never charged and in retrospect it was clear this was done to allow the various overcharges; same attendant lied to my face stating that I needed to initial the agreement to DECLINE insurance as I had requested, when in fact the agreement stated that by initialing, I was ACCEPTING insurance.

I have traveled a good amount in my 55 years and rented numerous cars. This is the 1st time I have felt compelled to share a negative experience- in fact I can't think of a single rental prior that was negative. Here's the list of what was wrong: Stand in line for 1 hour ++ to get to counter. Rental Record Agreement conveniently omits the year of car reserved and the agent conveniently fails to mention the year of car reserved. Rental Kiosk employees (where customers actually pick up their rental) tell customer to go check out the vehicle visually and report any damage on a carbon form they find but the employee remains at the Kiosk and does not verify any defects in the car.

I have rented from multiple rental agencies with very positive results. Advantage was the rental from hell. I arrived to Phoenix at 10:00 pm. I waited in line for over an hour. The rental agent was rude. He insulted me for reserving an economy car, stating "Why would you ever rent that?". He then reported they did not have any economy or compact cars. He tried to give me a minivan even though I was traveling by myself with one carry on bag. I told him I was going to contact another rental company.

The counter attendant was as helpful as she could be given the circumstances (e.g., only one car available, car cleaner had not gotten to work yet). When we arrived to the airport, we were waiting at the common rental car shuttle area before we were told we had to go to a different area and look for a WallyPark shuttle. This information was not listed anywhere in our reservation. After waiting a long time for the shuttle, at least 25 additional minutes in the new location, we were dropped off at a small lot with a trailer. The trailer housed the small customer service counter. The customer service representative was very professional. We reserved an economy rental car for the weekend, but were told the only "clean" car available was a minivan.

I am extremely unsatisfied with the experience I have had so far with my rental from last month. The customer service I have received so far has been extremely poor and unprofessional. My original estimated rental cost was well under $500, but now in total I have been billed a total of $832.28. I was not made aware that there was a $25 service charge per toll, I would have paid my own money through the tolls if they were going to be that expensive, $164 in tolls??? I was also not made aware of the cost for the collision waiver, I have my own full car insurance, why would I pay over $200 additionally?

Long time traveler-scammed by Advantage - You can read all of the negative reviews here. I can lift one on top of them all. They said I 'declined' the TollPass option on my rental. However, they never asked me if I wanted to use the Toll pass, or how the program worked. I ended up with $75 charge for tolls (I think I went thru two of them), of which $50 was administration fees from Advantage. Customer service was a block wall, they know this is a scam and hear it day after day. Rent from someone else.

Negative experience from rental to return: First: 2 hour wait for the car in Maui upon arrival at 3:00 pm. Average transaction time was 17 minutes per customer. Are they renting the vehicle or selling it??? Second: Convertible reserved (Mustang was pictured when renting). Only car was a VW beetle...not happy. Told to come back tomorrow to exchange car when more available. After driving car to hotel (20 miles away) experienced unsafe driving due to front wheel being out of round.

Run and don't walk! Horrible Service! Went online earlier and booked a rental car for three days thru Expedia for my daughter. The charge was $98.00 for a total of three days. We opted out of the "additional" insurance coverage because we didn't need it. Dropped my daughter off at the airport to pick up her rental. I drove back home, when I arrived my daughter called stated that they would charge her more for the additional coverage. I told her, "NO. We don't need it. We are covered," she then tells me that they want to see proof of our insurance!!! I had to drive back to the airport, park in short term parking and get up to the Advantage Counter. Only to be greeted by an unprofessional women who had the nerve to take my insurance policy and enter it into their system.

When I rented the car I was a little surprised that no one asked me to go over the car for damages. I never filled out a form stating any damages. A few minutes after leaving the airport I noticed a small crack on the windshield I immediately took a picture and tried to contact them. I didn't have any luck. When I returned the car I got a bill in the mail for $250. Apparently my picture was not good enough for them to even consider. Two months later when I spoke to their customer service representative she was unable to find my bill but I was still receiving letters about the damaged windshield. They are very disorganized and not helpful with concerns. I would never rent from there again.

My car rental from Advantage was by far the WORST customer service experience in my 36 years of life. No matter how much cheaper they are, AVOID the hassle and scams they'll pull. We spent over an hour on a Friday night, waiting in line at the counter for a car and no explanation/apology was provided. We missed dinner with my girlfriend's parents and it was embarrassing having to admit it was due to my trying to save money by renting from them. At one point they had customers running up to the 4th floor to later tell them to run back down to the 3rd and wait some more (total chaos). Now I'm being charged $56 for a single plate-by-toll use when it should of been $30.50 (they said it'd only be $26 plus the cost of the toll, $2.50 service charge + $2 toll). Now I've ended up paying more for this horrendous service than if I'd rented from a reputable company.

I scheduled a car rental on 4/8, with the expectation that I would travel to FL the following day to say goodbye to my grandmother. Within 24 hours I cancelled my reservation, because I missed the flight and was unable to catch another one until later in the week. Advantage refuses to refund my full reservation price. They make their profit stealing from people who are just trying to get to see their grandmother before she dies.

Booked online 2 day rental. Was charged 70 (normal) then charged 200 dep. Then returned my car completely full. Was charged 149.10 for refueling at the 8.99 a gallon charge. Then after sending bank and receipts of dates, times, locations of fill up before drop off they fought me to return my money. Took over a week. They checked my statement today another 43.62 was charged. For what exactly? Pretty sure you are better off with a reputable car rental place. I’ll be cancelling my card to avoid any more future charges they try to sneak in after you think you’ve resolved issues.

Do not rent from this company, I rented via Hotwire, I asked my rental agent in detail reference prepaying tolls, he said not to worry that it would be charged to credit card on file, he did not offer the EZ program or advise of the additional administrative fee of $25.00 PER toll you drive thru. This information I find after my card charged, when I ask questions I want to be educated properly. I want an agent to know policy and offer it automatically, I believe that this information is not offered to charge if you don’t take the time to read the contract, in dealing with customer service horrid. All they know how to say, "You signed," yes but the agent checked off declined. I didn’t even see the entry. They wouldn’t know integrity if it smacked them in the face.

On March 4, 2018 I made a reservation with Advantage Rent A Car. The reservation was for Frankfurt International Airport in Germany. The amount for the two-week rental was $459.03 USD. When I got to Advantage's European Partner's desk (Europcar), they said, that is 459.03 Euros, not US dollars. I showed them my reservation, but they would not acknowledge it and said I would need to speak with Advantage or where I made the reservation. I got back to the USA, got my bill for $200 USD more than the reservation. I called Advantage Rent A Car. They tell me they "don't handle international reservations." They said I would have to speak with Europcar. The Advantage Supervisor ("Gio") was unwilling to help me. This is unfair and I will not use Advantage again.

I rented a car through Expedia for this car rental company. I went to the counter after my flight arrived and told them I had a reservation. They went through the whole process and at the end stated that I owed $200.00 more than my email from Expedia. They said it was for a deposit. What??? My credit card had more than enough money for the rental but not enough for the deposit too. They wouldn't let me split it between 2 cards and my debit card wouldn't work because I had forgotten to tell my bank I was traveling.

My wife and I reserved a car online at a specific price when our plane landed and went up to the counter. The car rental agent tried to charge us a lot more money for taxes and other fees to the tune of around 3 or 350.00 more that are not explained on their website. They just let you book it and wack you for it at the counter. When we complained he removed about 200.00 dollars off explaining that he gave us such a great deal. Then a few months later I received a bill in the mail for an additional 183.00 for what they explained in the letter as a violation fee and service fee.

We had, and paid for a reservation, but when we got to the place they wanted an extra $200.00! No mention of that in the website, no warning whatsoever. They also said they only would take it by a credit card, and not a debit card. My wife offered her credit card, but they would not accept it. They said since I reserved the car, only I could pay it. BUT I PAID IT USING MY WIFE'S CARD... AND SHE WAS THERE WITH ME, AND HAD THE CARD AND HER ID WITH HER. They ALSO said the extra $200 was a rule "for locals." Didn't know we Las Vegas residents are the target of discrimination by Advantage. (Or maybe because we are ** and Latino?) Too bad they didn't realize my wife is a lawyer and knows our rights. We asked for the manager, and got told they could do nothing and we would get no refund or exchange.

DO NOT RENT FROM ADVANTAGE RENT-A-CAR DFW! I rented a car for three days at a rate of $38 a day and ended up paying more than $400! When I said I did not want to buy an insurance they charged me almost $25 a day for a "waiver fee." Get that. I take all the liability upon myself and I have to pay them for it! Then they charged me $50 to "process" $1.72 in toll fees! Stay away from this company that cares nothing for its customers but only for its bottom line.

I pre-paid $314.02 for a reservation. This included all taxes and unlimited mileage. When I arrived, I was offered an upgrade for $135.96 more. Instead, they defrauded me and actually charged $239.74 more than my original reservation. The counter agent lied straight to my face multiple times about these amounts. They double charged for the taxes. After calling their location for more than a week to seek assistance, never actually reaching an agent at the Advantage location at the Denver Airport, after leaving several voicemail messages at their location, with absolutely no reply, I filed a dispute with the credit card company. The problem is, the contract shows their invalid amount... I RECOMMEND NEVER RENTING FROM ADVANTAGE OR E-Z RENT A CAR.

I rented a car through Priceline with my plane tickets. Arrived at the Advantage rental office at DIA at about 9:30 pm. It took almost 2 hours to get to the front of the line to pick up my prepaid car. There were that many people in line and only 2 people working and those 2 kept walking off to do other things. After getting the car we got on the road for our hour long drive to our destination.

I rented a vehicle through carrentals.com and was promised an SUV but when I went to pick it up I was told at the Advantage desk because I had a local address and even though I was taking it on an out of town trip I was not allowed to rent an SUV. I asked for a refund but was told if I read the fine print I would see that I was not only not allowed to rent that vehicle I was also not allowed a refund but if I wanted I could pay for another vehicle. I stated there was no fine print when I rented from carrentals.com but they said that was my fault for not asking them for it. Carrentals.com would also not support my complaint. Also the person that was renting in front of me was told a blatant lie in that out of state insurance would not cover in California and therefore by law they had to purchase the extended insurance coverage on the vehicle. I have rented hundreds of cars before and never seen one that was such a scam.

Sanford, Fl - Do not rent from this location! After a long day of traveling Vicki the location manager was horrible to deal with. She interrupted a conversation I was having with the rental agent and proceeded to belittle me in front of my 11 year old son. The agent Tiarra was also indignant and condescending. I had returned to the rental counter for help after having trouble with what I thought was the car I rented in the parking lot. Neither one offered to get off their butts and to go out to the car and check it out. I was left in tears and to fend for myself until another agent (Kameron) helped me and resolved the issue. It was a horrible experience and will not rent from Advantage again. Those 2 lazy, mouthy, callous employees should be fired.

I rented a Toyota Camry at Advantage through Priceline, they charged me $181 and I wouldn’t have to pay anything else. When I got to Advantage car rental in Denver, CO they told me I should get a 4 wheeler instead of a Camry in case of snowy weather. They told me that for $395 more, on top of the $181 I already paid, I could get a Suburban. When I checked my account they charged me $675 on top of the $181. I called customer service and I had the second worst experience of my life. This is the most useless “help” I’ve ever had. I forgot about all this and 20 days later I have another charge to my account for $26.87. I called again and they said it was a toll violation but couldn’t tell me which. These people just want to steal your money.

On January 31, 2018 I went on carrentals.com. Reserved an SUV from Advantage car rentals because my car broke down that day but as soon as I took my car to my mechanic he fixed it within an hour. So right after I booked my reservation on carrentals.com I cancelled within an hour but they tried to charge me a fee of $50 for canceling within that hour of my booking. Not only did they try to charge me for this fee but when I booked my reservation it asked me whether I wanted insurance on the SUV but I was renting and I check the box yes once. It took me to the page to make the payment and I went ahead and paid for the rental and then they checked me out to a confirmation page which did not include the insurance that I checked yes for. So no matter what I had to cancel this reservation because they lied to me stating that I had insurance and then after when I made the payment there was no insurance added.

Advantage, appropriately named because they will take advantage of you! We rented locally and we were hit with unexpected mileage fees then hit with undefined times under their small print. They made a ton of money off of us in fees and would not reduce even a portion of it. This company is ruthless!

We booked online for a "total amount due at pick-up" of $250.01. The young man working at the counter when we went to pick the car up asked if we wanted insurance. We said no. He said, "OK sign here for the 'waiver'". When he ran our charge the total was $511.64. When we question him about the cost, he said the additional amount would be credited after the car was returned. We asked again when we returned the car and were told it takes a few days to get the credit. What is so frustrating is that was all a lie and the company seems to be ok with that. We would say beware!

I rented a car from Advantage through Hotwire for 108$ for 4 days in Denver. When I went to pick up the car the I agreed to prepaid fuel for drop off. It was not explained to me that I was also signing up for collision insurance. The additional charge I received from Advantage was 175$ on top of the 108$ I paid to Hotwire. I admit I should have reviewed the contract before signing. Still, had the subject of insurance not been grazed over or hidden in the guise of a deposit, I would not have agreed to it.

This lady at the Ft Lauderdale airport was the rudest, unhelpful person I ever came across. She would be fired if she worked for me! We came from Idaho where we don’t have tolls to drive on our highways and she never told us about that we would be charged for tolls. I got a bill charge on my credit card 3 weeks later after we returned the car for 116.88. 16.88 for the tolls and 100.00 administration fee from Advantage! I will never use them again! They rip people off by not informing them of charges. Please save yourself a lot of headaches by going to another car rental! I wrote the Corp office an email when we got to the hotel about how rude she was. We got a 10 percent coupon for next rental! Now I wrote them another email asking for the 100.00 back since the gal never explained about the tolls and am waiting to hear back! Will keep you posted.

Car was rented at Atlanta airport and returned early Friday morning to the spot in the parking garage that indicated returns/Hertz/Advantage rental car. Received a phone call Feb. 12 almost 2 weeks later that the car was going to be reported stolen. Returned to Pittsburgh at 0830 Feb 2nd. Car was in their parking lot the entire time but they were unable to locate it. Were told they would look into it. Was unable to reach anyone at the contact number they left. Multiple messages left on voicemail with no return call. Charged for additional days until they "found" the car. As no one would return calls or answer the phone. Those additional charges were disputed. Charges were again placed.

I booked a rental car through Priceline. I paid for everything in full (including taxes/fees) so I was only expecting a temporary charge to be placed on my credit card for a deposit. I did have a pending charge placed on my card in the identical amount of my rental fee paid to Priceline. That seemed odd as I expected a round number. The agent at check-in said that it did seem odd but assured me it was just a temporary charge like I expected. Upon returning the car (no issues or extra charges of any kind), the temporary charge became an actual charge... meaning Priceline and Advantage both charged me for the rental car.

I travel to El Paso each and every month for work and this is the absolute last time I ever rent from your company. I have never been treated with such disrespect. Absolutely the last time I ever rent from your Airport location. The reps are crooked and lie in order to upsell you. I made my reservation (**) online and when I went to pick up my vehicle at 1130am on 3/10/2018 they told me that because the type of vehicle I reserved wasn't available they were going to have to charge me an additional fee to put me in a different vehicle. (That's complete **.) Typically if a rental car doesn't have your vehicle they upgrade you as a courtesy especially since I wasn't requesting an upgrade!!!

Deceptive Business Practice: Picked up a car at the airport. Was offered an option of an E-ZPass, but not at a per toll rate but at a very expensive per day rate. The only option was to not take it, or pay a high rate for every day of the rental. Not being from the area, (but familiar with East Coast tolls) I talked in detail about my planned travels and use of tolls. We (counter agent and I) agreed that the E-ZPass just did not make sense for my travel plans.