Advantage Rent a Car Reviews

First time renting from these guys last week. When renting the car I lost half an hour because they said, "If there is any damage, just come back in." The car had huge scrapes, front bumper damage, and numerous spots around the complete exterior. I did the fuel purchase option, only to find 3/4 of a tank before I left the lot. When I dropped the car off the line was backed up to the entrance of the drop off lot area. The woman came to the car and said, "Just leave it running", and when I stepped out she jumped in. I said, "But I need my stuff." She popped the trunk and I grabbed my bag. I asked for the receipt. She said, "You will get it emailed, or you can ask at the counter inside." Stood in line for 35 minutes watching the attendants tell the people in front of me that they would have to wait an hour for cars, even though they had reservations.

I booked a car through Advantage at Orlando International Airport. I was allocated a Chevy Cruze with only 6500 miles on the clock but badly scratched so took a while to note all of them on the check-in/check out form before I set off. Discussed with representative and agreed to bring the car back full of petrol, however, my credit card statement showed a charge of $42.92 for fuel as they had sneaked in a FPO [Fuel Purchase Option] that I initialled so I could have brought back the car with an empty tank.

I rented a car at Denver airport from Advantage. They did not have the car I reserved - a 4 wheel drive Rav4. I did finally get a similar size 4 wheel drive vehicle at my reserved rate after haggling for 10 minutes as they tried to up-sale. While renting, no mention of toll roads was made, no notice at counter, no info provided, no comments regarding unpaid toll fees. A month after returning home, Advantage charged my credit card with $42.80 "unpaid toll violation". I knew it was trouble when I called Advantage customer service and heard the main menu option of "press 4 for toll violations".

Recently rented a car from Advantage in DEN. Upon returning, I found that the airport gas station could not accept credit cards due to a computer problem. Thus, I returned the car with a half tank of gas. I was charged $70 for the 5 gallons that they had to put in. This is not a mere mark up, it is outright robbery! Never again Advantage!

All LAX car rentals are off-site from the LAX airport so you have to catch a bus to get to the rental office. After waiting for the bus, there is a 20 minute drive to the Advantage rental office. Once at the Advantage Rental office, I waited in line for 1.5 hours just to get attended to at the counter, because it took so long for the counter attendant to get the car to each customer. I waited another 20 minutes to receive my actual car and finally drive off. This LAX office is totally understaffed and no fun at all. The LAX office needs to hire more staff to serve at the counters and get the cars ready outside to get them to the customers quicker. We dropped off our car at John Wayne Airport and this is a much better office.

I have had one of the worst consumer experiences of my life dealing with Advantage. What started out on a good note, ended terribly after having to deal with being charge for extra days that were not actually used. After calling the corporate level, I was hung up on TWICE. I was told I would receive a call from a supervisor at the corporate level - that also did not happen. I finally called back and was directed to call the branch level, where the associate told me he would have his manager call me - again this did not happen. I am out about $100 (conversion to Canadian dollars) for a rental day that I never used. The organization is unprofessional, inconsiderate, and mismanaged. I would never, ever, use this company again, and I would suggest going any other rental company. So incredibly disappointed in what happened.

It is NYS law to accept my insurance ID card to rent a car. We even purchased additional rental insurance which specifically states the insurance purchased is sufficient and not to purchase anymore. The man at the counter insisted I needed to show him my policy and didn't even offer to purchase. I have rented cars countless times and never had this problem. This company is a complete scam.

After 24 hours car rental and no issue with the car return, this Company kept my deposit for two weeks. After two months of this experience they charged me $30.00 dollars "ADMINISTRATION FEE" on the top of a toll value (toll cost 0.79 cents). Who says all the thieves are in jail?

My mom passed. We were having funeral in Jacksonville Fl. when called and made reservations. We needed 3 minivans under one name. Got it all set up. No problem. Till we got to Jacksonville. They did not have three vans and could care less about our reservations and we realize one person cannot drive three vans at one time. We needed under one name so one person was paying for it all. Reservation people said no problem till we got to Jacksonville. I had to ask other family members to put up their money to pay for the other minivan and one suv and when the idiot said he did not have three vans he just sat there did not say “let's see if we can fix this” or “we don't have three minivans but we have some subs.” We will not use this company again.

I had to travel quickly for my grandfather's funeral, and my 2-year old daughter came with me. After a long day of travel, I just wanted to pick up the car that I had pre-paid for online. I was asked about insurance and I said I had my own insurance. The desk clerk said "So, just the basic insurance." At this point, my daughter was crying that she was hungry and tired. I said yes. He directed me to initial a bunch of lines on this barely readable screen, telling me to initial and then move the arrow down to read the rest. He notified me that there would be a $200 hold placed on my credit card - okay fine. Never once was I told about additional charges, and I was so exhausted and grief-stricken that I didn't bother to read through each line of the contract.

This was such a bad experience for so many different reasons: The agent at the desk lied to us about tolls. He told us that there was no way to pay a toll other than through Advantage and gave us a choice of paying Advantage $25 each time we went through a toll or an extra $10 per day for a smart tag. There IS a way to pay a toll online within 5 days with no penalty so the smart tag is unnecessary. They gave us a car with a slow leak in the tire. After filling it up several times the first day, we became concerned and called in. They said that if the tire became flat, we would be responsible for repairing it (no roadside assistance!) so we should bring it back to them right away if we wanted to avoid a flat. We did that - drove straight out to LAX to drop it off and get a new car.

Rented a car in Phoenix. Got a great rate. No complaints there. When I showed up at the rental counter to pick up my car I had to wait over an hour. At least 30 people waiting in line with very few company representatives checking people in. Charge a couple dollars more for your car rental and hire some more people. This is not rocket science.

Never having rented from Advantage before I was impressed with their low price for a mid sized SUV at Houston's IAH location. My good impressions basically stopped there. I was asked where I was traveling to and I stated "Galveston". Not being familiar with the Texas Highway/Interstate system I had no idea which roads required tolls. I was told by the salesperson at the counter that I'd encounter "numerous tolls" throughout the week in that area. So I reluctantly agreed to the $9.99/week toll pass. It wasn't needed once!!! Next I was told that my NY insurance and/or credit card insurance wasn't accepted in Texas. I was told that I had to purchase the minimum insurance program at $13.99 per day. Again, I feel this was a flat out lie after doing further research. But at 10 PM on a Saturday I didn't have the time or patience to google for answers.

So, on my trip to celebrate a family event, I selected Advantage through carrental.com to reserve a vehicle for a trip to Vegas. I paid the one week rate of 120.02 based on a $17.99 daily fee and taxes. When I arrived to pick up the car, they did not have the vehicle I selected and offered me a larger vehicle at the same price. I repeated, "At the same price of $17.99 per day." When I checked out and received my contract provided digitally without a hard copy to review, I was charged an additional $15.00 a day for upgrade fee and for full insurance coverage instead of what was required to cover the vehicle. Disappointed, I wanted the contract changed to remove optional insurances and the upgrade fee.

We rented a car through Hotwire in Orlando for March 21-28. The reservation ended up being through Advantage. We had never rented through them before and definitely won't again! Don't ever use these people. The guy in Orlando named Jose was such a jerk. He got all bent out of shape because we didn't do any of his high pressure sales gimmicks with the car rental. He tried to sell us a "toll pass" for $9.99 a day and said we would need it for our trip to the Atlantic coast. We weren't sure if we would need it because we were vacationing but declined it just based on the price and were we ever glad. What he was going to charge us $80.00 for cost us $4.00 for the week.

I do not mind the long wait, the lousy car, the slow service. But NO SERVICE on a price I paid extra for - totally unacceptable! I originally booked online but when I picked up the minivan I rented last Dec 27, 2016, my husband and I opted pay "additional" $304.22 for insurance with roadside assistance. Fine, it's the price I'm willing to pay for peace of mind and to make sure my family will be safe on a very long journey. But renting with them proved to be a disaster! We had a tire blow up in the middle of the freezing night on a freeway. I called the 24 hr roadside assistance number on my rental agreement and since it was 2 a.m., they told me to call 911!

I returned my car at MIAMI International Airport. Forgot my phone inside. As soon as I realize I tried to call their office in the airport. THEY NEVER PICK UP THE PHONE. No one on customer service CAN'T also reach them. Customer Service is located in GUATEMALA, as said by the supervisor. Also he told me he couldn't do anything because he was in another country. TERRIBLE CUSTOMER SERVICE. TERRIBLE!!!

Please double check any minor car damages in both the body and the windshield when using these guys and mark it on your inspection report. In fact I would take 15 minutes or more and mark ever tiny microscopic imperfection on the checkout report, even if it holds up the checkout line. They take advantage (no pun intended) of a dark rental garage to anticipate that you will miss something, which will allow them to charge you for repairs. Advantage charged us for a small gravel pit on the windshield when we returned the car. We had to do a double take for them to point this out, which was difficult to see among the other dozens or more of sand and gravel pits in this windshield.

On March 13 we rented a car from Advantage Rent A Car at the Denver International Airport, reservations made per options available on the American Express travel website. Van/ground transportation service from the Airport was very prompt and that is where the "good" ended. Upon entering the rental facilities the zig-zag line was wrapped around to the door entrance. After a 1 hour 25 minute wait we were finally seen by an Advantage associate. Our assigned rental car was filthy, front to back, top to bottom with road spray from prior rentals. I have rented hundreds cars from Japan to Europe and the U.S. and have never had such deplorable service, both in customer wait times and quality and cleanliness of the rental. If I could give them a negative 5 stars I would!

I rented a vehicle in Houston TX while on business. Everything went smoothly until I got home and got the bill and received a phone call. They made a false damage claim that I broke the car handle but can't provide any evidence. Then I checked my credit card statement and they charged me an extra $50 for refueling. Best part about this was they gave me 3/4 of a tank and I returned the car with a full tank. As all this controversy began I came to realize that they never did a walk around during pick up or drop off. Avoid this company and pay the extra money for a reputable brand.

Was online well over two hours. Even though I had a contract they charged me almost double. I couldn't get through to the "parent company" third party biller but the person that took the message there said I was correct. Everyone was having the same problem thus the very long lines. The absolute worst.

First, I was given a car to drive for 10 days that had a maintenance required light on it. When I go to check out before leaving the rental car building the inspecting agent even told me to turn around and get another car. When I turned around to get a new car, Alexander at the Sky Harbor Airport, was very nasty and told me "to just drive it lady, it is fine!" I don't drive my personal car with any dashboard lights on so why would I pay a daily rate to drive a car with a dashboard light on. I requested a discount and Alexander said he would give me one. So when I returned the car, you guessed it, there was no discount on the car. I questioned Alexander about it and he became very hostile and was yelling at me. This was horrible customer service.

I reserved an Advantage Car using the Orbitz website. Price was good. When I arrived at the airport to get the car, I was told that the policy for local renters was different. There was to be a very large hold put on my debit card, I needed to have a copy of my insurance card, and I was limited to driving 150 miles per day. Yes, I have a local address, but I am currently caring for my parents out of state and I have to fly to Dallas from time to time to check on things at home. I had a round trip ticket from Portland to DFW. I also am fully ensured by no longer carry a paper, I used my smartphone to access my policy/numbers when needed.

I went online and did a search for a car rental. I put in the dates and times I need to pick up the car and return the car and got a price. Went to pick up the car and confirmed the times needed the car for and they confirmed the price. I told them I did not want to give them an email address. The email address that printed out on my ticket was not my email address as I didn't give them one. When we returned the car an hour earlier than the time I told them it would be returned, we waited for the lady to check us out so she could give us a receipt. When she printed out our receipt, what we were being charged was twice what we agreed to based on the times I told them I needed the car.

Rented car at Ft. Lauderdale Airport. 2015 VW Passat. Alignment our tires way out of balance. Drove to Keys & stopped part way down. Car would NOT start. Spent 10 minutes & finally started by fiddling with shifter. Drove to Marathon destination. Later tried to start car. Would NOT start. Called number listed on contract NO Answer. Called Roadside Assistance NO ANSWER or voice mail. Wasted 3 days with no car. Finally had it use Chat online to have Miami office call. 1st person treated me like an idiot & told me I didn't know how to drive a VW & probably drove with handbrake on. Another call from Miami & he actually had car replaced next day. Charged for whole week for most of time with car that wouldn't start. No response from customer service surveys. DO NOT RECOMMEND.

At all cost, stay away from rental. They made you believe they gave you free upgrade then stick with you with upgrade charge. They sent a bill charging me $2565 for a three day rental. When I called their customer service I had to wait 40mn and someone in the Philippines just played game with me. Not help resolve wrong billing. Never again!!!

Advantage quoted one price and slipped in a number of charges AFTER I received the "final" receipt. I called their customer service number and spoke to an individual who was totally unprofessional, I could tell that they were not listening to me (I could hear other people chatting and giggling in the background) and I had to repeat my information a number of times before they simply sent me to another number. I have been on hold for an hour and there is no sign that it's going to end but I'm leaving the call going on principle.

I rented a car from Advantage online through Hotwire.com. When I went to the agency they changed the contract and was charging way more than the contract stated. Trying to sell me other products which I did not need. I did not rent the car. Was told to call Hotwire back for a refund. When I called Hotwire, they attempted to refund me. Called Advantage and they told Hotwire that I never came to pick the car up, therefore I did not receive a refund. Not only did they change the contract, but lied. I did not receive a refund of my money. I only lost $63.00 but it's the principle. Contract was changed and I didn't agree with it. So I had a right not to rent the car. Now I know why I was the only one at the counter when I came to get the car.

I rented a car, purchased the insurance and was overcharged on the insurance and have tried for a month and a half to speak to someone who can help. Even called the home office and can't get a single person to help or return a call. They charged more than I pay in six months on insurance. This company is a scam.

My complaint is about an unreasonable upcharge for a "better" car. $40 a day extra was supposed to be 80% off which means the car would cost $200 per day which isn't possible. I stood in line for more than 45 minutes to rent a car and was met with ambivalence at return. The first guy said "hey, this price is reasonable, a lot of other companies charge more." The manager on duty today said, "nothing I can do - you initiated the fee." I would not recommend this firm and I will definitely never use them again. And I will continue to tell my friends to not use their service.

Never Again! Had booked a car through Hotwire for pick-up at the San Antonio Airport (February 2017), We arrived after a long day and were tired. The agent at the Front Counter was unfriendly and not helpful. She took forever to process our rental. She tried to sell us everything involved with extra insurance but didn't have the right personality to do this. She was actually quite surly. We did not need or require extra insurance as we had it. She seemed to not understand this.

Horrible. We rent a car in Ft Lauderdale, Florida. The first car was dirty with urine inside. We got another one. The day after, we saw that the tires were totally broken. We tried to call the company for a lot of times but did only got the answer "The mailbox is full, please try later." We tried to call the Emergency number - no answer. (Safe to know?!) We went to the airport and got our third car. It was dirty but worked basically. When we came home, we were charged for a lot of extra tolls and taxes, never told us. We complained but did not got any response. In total, with all extra charges, we paid a lot more for our car than our friends did, rented from another bug famous company. DO NEVER EVER RENT A CAR FROM ADVANTAGE RENT-A-CAR!

A rental car company with this many complaints pretty much daily should not be allowed to stay in business. Daily or hourly they are taking advantage of innocent consumers expecting to get a good rental car experience. We rented from them in Maui Kahului and like other complaints I have read rented a vehicle with damage on it. They claimed to have documented the damage and when we returned it they didn't say a thing. You would think they would have used the damage sheet when the car was rented and verified then there was no new damage. They didn't say a thing. But then yesterday we get a letter from a 3rd party claims company that there was damage to the vehicle that wasn't on it when rented. This company has a nice scam going, they have probably made claims on the same car over and over again. There was no additional damage to the car at all.

Rented a car from Advantage 5 weeks ago. Arrive on February 6th at the Phoenix Airport, wait in line for 1 1/2 hours at Advantage to get my car. Finally receive a Jeep rather than a Nissan or equivalent as contract stated. This gas hog Jeep just really sucked up gas. Called to exchange car, finally after many attempts get a hold of Alex who said he would call back with a different car. He never calls. Can't get anyone today. NEVER NEVER RENT FROM THIS COMPANY. Had I rented from Avis I would have had a car within 10 minutes of my arrival.

Ref. car rental (22 Dec 2016 - 5 Jan 2017) DULLES AIRPORT Va. After 18 hours travelling arrived at Dulles airport with a contract from ADVANTAGE on hand stating: FULL COVERAGE (insurance) and all my cost would be set from start. The Advantage agent at the pick up desk told me that I was not sufficient covered even for the minimum and whatever would happen I would be responsible 100%. FOUND OUT LATER: TOTALLY FALSE. Actually I was forced to buy extra insurance with extra cost USD 363.86.

This car rental company advertises very low per-day rental rates however, when you go to pick up your reserved rental car, a great deal of up-selling pressure is placed on customers. They literally insist you take not just a higher cost vehicle, but many of the accessories they have available. During drop-off, the lines are usually very long as they often have only 1 or 2 customer service representatives to assist with both new rental customers and drop-off customers so if you have a flight to catch, make sure you give yourself lots of time so you don't miss your flight.

I rented a car through Advantage at Rentalcars.com. They quoted me a price that INCLUDED taxes and fees and I brought the confirmation to the desk at Advantage. The total was $316.77. The clerk told me that they would be placing a $200 "hold" on my credit card as a deposit until I returned the car. This was not a problem as I have had the deposit held at nearly all rental companies in the past.

Renter beware! I am a person who does a lot of due diligence whenever I do anything. Accordingly I made inquiries of the rental company BEFORE I booked the car. Specifically I asked if they accepted debit cards & what was the amount that would be held on the car; as is the usual practice in the industry. I was informed, on 2 different calls w/ one of their agents (one of which was a conference call with my traveling companion) that an amount between $150-$200 would be held in addition to the actual cost of the car. As you know there are many people who are traveling to training on EXTREMELY tight & exact budgets. We are among those people. We made sure that the card that we were using had the amount for the card + an extra $200 for the hold.

I had a very poor experience with this agency in charges for rental car. I rented a car at the Sacramento Airport & all the car agencies at airport already charge many extra fees, which is bad enough, but they try & add any extra charge they can think of. I reserved a standard SUV online & they showed a picture of a Toyota RAV 4 so I finished my reservation. Went to Advantage at airport. Customer service person sets up contract. It says "standard SUV" so I take keys & go to vehicle, this SUV had a license plate in window so I go back to Customer Service. Told them I didn't want a vehicle with license plate in back window, so they give me a Toyota RAV 4.

I rented in San Diego and two weeks later was to drop off at San Francisco Airport. The drop off was an abandoned building with the parking lot roped off to prevent entry, but a large neon sign that read Advantage! I called the customer assistance lines three times and spent a total of fifty-five minutes on hold! I then went to the airport terminal to discover that there is no Advantage outlet there! Next I went online and texted with Phil, who had no telephone available to talk with me, or to phone the Advantage line and find that it was no longer in service. All Phil could do was to give me the same useless information that I had online!

This car rental company is a total ripoff! I booked through Expedia and was told the mileage was UNLIMITED, when I got there she said "oh no, for local residents it is not" (then pulls out a book with some word that was clearly not on the website when I booked it). Then she said "these is an additional charge you if you don't have a car with full coverage that you can prove, we need to see the insurance policy of your car" (WHAT/!) (had to call my own insurance company and spending about 30 min on the phone trying to get them to fax or send her my Dec Page to my policy). I asked her why that was not included in the info when I booked. She said "that is a new policy." This company really nickel and dime you. I ended up going to Enterprise and was in and out hassle free!! Never again!

I had a good experience at this rental agency. The agent, Miss Angie (**) was specially helpful. She not only helped me with selecting the options, but also let me me pick the color of the car! Overall I have nothing negative to write in my review. Thanks, Angie!

I wish I had checked these reviews before I rented because they are spot on. Car was dirty, there were TONS of extra expenses when I picked up the car (three times what I had paid at time of reservation, which at that point was non-refundable), it has been 10 days and I still have not received the refund for my deposit. This is a sketchy business. AVOID!

I signed up for a 50 dollar discount by giving them my email. I only got "an upgrade" when I tried to use it by renting a mini then trying to upgrade to a compact car the computer booked me in for a mini at zero dollars, when attempting a call to discuss this further I was put on hold for over a hour, transferred 4 times then got hung up on. AMAZINGLY AWFUL EXPERIENCE. I won't rent from them EVER.

My rental experience with Advantage rental car in Honolulu is horrible. There was no car available when I arrived. Half a dozen other people were also waiting for cars which were not available at the reserved time. Another couple we were travelling with also waited almost 2 hours. We were told that since we had gone through a "third party" we were lower priority and if we didn't like it we should just go rent somewhere else. After over an hour wait the counter person was rude and confrontational. She threatened to cancel my reservation because my driver's license says "William" and the name on my credit card is "Bill." Thankfully another counter person told her not to do that. The car itself is dirty and has significant damage. I have rented from Advantage in Honolulu for YEARS but their operation has gone way downhill. If the price is anywhere close I will definitely take my business elsewhere.

The service in Atlanta was far from acceptable. We waited an hour for a car and did not receive car expected due to engine lite on, had to start over and get a second car. Attendant was rude and had no interest in answering any of our questions, and NO consideration for our inconvenience at any point. When we drove the car to destination 2 hours south of airport we recognized the car had 4 bald tires. We drove very reluctantly and did not go on major highways, we were appalled a car like this would be put on the road to rent. Lucky for us our family had a car and we could park this piece of junk.

Don't don't don't EVER rent a car from ADVANTAGE CAR RENTAL. I did and when I got there they were closed with a sign that said, "Go to E-Z Car Rental." That's it!! No directions, no phone, no nothing. So I walked around and couldn't find it. I asked another car rental agency and they told me where to look. I walked up to the front desk and handed the lady my driver's license and credit card and she asked if I was familiar with their policies. I was a little taken back by that question so I said "I guess not. I rent vehicles quite regularly from other agencies and have never been asked that question". That's when she told me that there was a 150 mile limit on all vehicles and additional miles were 0.55 cents/mile.

As a previous customer stated I'm only giving this one star because it's not possible to give it zero. Let me start with the fact that our family used Advantage in the past and had an awful experience concerning the type of car we reserved & the car they tried forcing us to take. It was one problem after another at the reservation desk & the rudest employees we'd ever dealt with. My husband swore he'd never use the company again. Unfortunately, I was taking our five children to Florida alone a couple weeks ago and handled all the transportation arrangements myself - trying to save my husband the hassle. I didn't remember the name of the company he didn't like and forgot to ask him. When he found out he couldn't believe I actually reserved a car with them. After realizing what I did I tried to be optimistic thinking maybe this time would be better. WAS I WRONG!!!

I requested a car online and when I showed up to the location at Denver International Airport I was informed that I couldn't rent a car because I had outstanding toll charges from the previous year on my account. This was after waiting in line for 30 min in the middle of the night. They had all my contact information and no one ever contacted me about this nor was I notified when I rented the car online. Beyond that, I looked at my planner and I knew for sure I was not in the state of Colorado at the time they were claiming I used the toll roads and I could prove it.

If I could give this company a negative rating, I would do so. They discriminate against local renters by limiting the mileage which was hidden in the fine print of a generic website that listed many companies. A friend said I better check on the mileage issue since they had a problem with Advantage. When I called the rude representative at Advantage, they confirmed that they did in fact discriminate against local renters by limiting daily mileage. When I cancelled the reservation, I was billed a $50 cancellation fee which should be illegal. They are charging for a service never received. Many other companies do not limit mileage for locals such as Alamo. So take my advice and NEVER use this company. I see a lot of other bad reviews here so obviously they don't care; they know they won't get repeat business so they have to stick it to the customer at first opportunity.

This is the absolute worst experience I have ever had with a so-called business. I rented a car through CARRENTALS.COM and was given a confirmation number and a local car rental agency's (ADVANTAGE CAR RENTAL) phone number and address to pick up the car. So I went to the address but there was another business there. I tried to call the phone number but the number was disconnected. OK, so I looked up their main number and called it and they told me that the location I was given has been closed for a while and I would have to pick up the car at the airport.

(Renting a car from MSP) The van that I rented for my family was not clean and the interior smelled like POT smoke! I informed the garage agent of these things. He said if I wanted another car I would need to go back to the airport to redo my paperwork to get another car (I was traveling with my 4 kids under 10). Then I asked if I was supposed to fill out a form for any damages I found before I took the car. Then he said "we are only worried about major damage to the vehicle". I insisted that I needed a form anyway. He then, begrudgingly handed me a small form to fill out and quickly took it from me. I will never return to Advantage Rent-A-Car.

This company does not deserve 1 star. If I could give them a 0 I would. I requested a car through Priceline.com. The rental indicated unlimited mileage and the car was to be picked up from CTL Airport on Friday and returned on Tuesday. Total cost $205. My daughter and her husband get there well before the 12:30 pm pickup time. Then that's when everything went bad. They told my daughter that since she had NC driver license they would not get the unlimited mileage and would only receive 150 miles per day. After over an hour going back and forth with the agent about the additional .55 cents per mile. I contacted Priceline and the initial customer service rep advised they would pay the difference. I just needed to fax in my receipts.

It's their advantage for sure. I was charged for insurance that I plainly and explicitly said that I did not want or need. Called customer service and was told no way I was getting a refund. NEVER USE ADVANTAGE!!!

When arriving two hours later than expected due to a plane delay the customer service was awful at Advantage Car Rental. After being greeted without a hello the person left me standing at the counter to help another agent. Upon returning to help me I was told I could upgrade my vehicle for an additional $115.00. When I said no thank you and paid with a debit card, an additional $200.00 was added to my bill and I was told they would do a credit check on me. Unfortunately, I had no choice but to comply since I was standing there with four pieces of luggage and no transportation to go to another car rental company. I will never use Advantage Car Rental again and would like my additional $200 refund immediately.

Let us review what happened: Our daughter and her family arrive at the airport around 6:10 pm and get on the shuttle to go to Terminal A. They call us at 6:27 pm and tell us they are on the shuttle. LGA is under construction and you have to go to Terminal A to get to the rental car shuttles. The shuttle takes about an hour and barely moves. She and her husband travel a lot, so they call and tell 800-777-5500 Advantage that they are on their way, but their flight was delayed and they are now sitting on the shuttle to nowhere. They are told their car has been canceled. They say it can't be so, even they can't cancel their reservation. It is prepaid and should be held for them up to 1 am. The Advantage 800# tells them that the local LGA rental center has canceled it. Our daughter and her husband and toddler tell them they need a car.

We rented a car from Advantage through Expedia at the airport in Orlando and mentioned that we arrive at 7pm. We got a confirmation with pick-up time 10:30 am, thinking that this is correct because we pay for the whole day. When we arrived the person from Advantage just told us that our car was cancelled because we did not pick it up within 2 hours after pick-up time. In the confirmation was nothing written from this 2 hours limit and also not on the homepage from Advantage. We were left without car and had to get a car from an other company and that in the evening at Thanksgiving for a much higher price.

I rented a vehicle from the JFK location in New York and requested a car seat. The cost was $70 for a week. My primary complaint, aside from the poor and disorganized service at most of their locations, is that the car seat was stored in an old metal shed adjacent to the location where they clean out the cars. This particular area was a real mess due to the nature of the work being done there. There were garbage cans overflowing at each car service area (4 in total I believe) and with this mess comes not just paper but food and soft drink spillage. As mentioned earlier the 'storage' shed for the car seats is adjacent to this area. It struck me that the shed, with all of its various car seats simply thrown in there was a prime location for vermin to frequent. The seat we received did have food remnants on it.

As a matter of fact I knew of bad reputation of Advantage Rent a Car and I reserved a car in Fort Lauderdale airport with Europcar: for my surprise the rental agency turned out to be Advantage. It took over 2 hours to complain with all absurd requests (including a copy of my private car insurance faxed to him) of the agent Mr. **, uncooperative and tricky.

I rented a vehicle in Boston Massachusetts Logan airport. On my way the airport to return the vehicle I used my Apple iPad as my GPS to take me to their location. As I was in a rush I left the iPad in the vehicle on the passenger side on the floor. For those who do not know this Airport, You have to catch a shuttle bus to drop you at the terminals, which is 3 to 5 minutes depends. As I was reaching the TSA I proceeded to removed my electronics, I realized that the iPad was left in the vehicle. I immediately called the ADVANTAGE RENT A CAR. No one pick up the phone. I immediately downloaded an app on my phone using Boston phone number, they picked the phone. Once I attempted to inform them that I left my iPad in the vehicle the call dropped. I called them back more than 25 times. They never pick up the phone.

Do not, I repeat DO NOT rent from this Advantage. First of all, when we got our rental car that day, the whole inside was soaking wet because they left the windows down during a thunderstorm. When we went back to request a new dry vehicle, we were told that this was the only one available and that it would "eventually dry out for us". NO apology. NOT GREAT CUSTOMER SERVICE. Secondly, they tack on a bunch of additional charges and refuse to explain them to you in detail initially when you rent the car.

Booked a car through Priceline from Advantage Rent-A-Car. When I went to the airport to pick up the car they told me that I had to have my own car insurance, from my own car. If I had a car I wouldn't be renting one. They did not let me get the car, I could not travel and take care of a very important situation that I had to deal with. Awful, amateurs, unprofessional and unreasonable. IF YOU DON'T WANT TO HAVE ANY PROBLEMS, STAY AWAY FROM ADVANTAGE RENT A CAR!

I rented an economy car, which wasn't very nice, at Dallas, for 2 days for $34/day. After all of the added fees, my bill came to $113.71. I was told they required a deposit of $200 which would be held until I returned the car safely. I returned the car within the stated time in the same condition that I received it. Nothing was said about my $200 and I assumed that it was never charged to my account.

I had reserved a rental car with Advantage thru carrentals.com. I prepaid to get the best rate. When I arrived to the rental car counter I stood in line for thirty minutes to find out they were out of cars. I was given an immediate refund and was told to go the Alamo counter. I was told to keep my receipt/contract and when I returned my car at the airport to come and speak with a member of management about getting a refund for the difference. I followed the advice of the Advantage team member upon return and stood in line again for thirty minutes to be told there was not a manager on duty and to call a 1-888 number. I did so the following day.

I have rented from Advantage Rent A Car several times. Every single time I have rented from them, I always have always had an issue with the tire pressure indicator coming on during the course of my rental. For the first time, I simply filled the tires with air, and the tire pressure indicator would come on and off. I returned the car and let them know of the issue. The second time I rented from them, the same issue with the tire pressure indicator steady on, but because of my first experience having to constantly fill the tires, I immediately went back to their office to switch out the car.

I rented a car from Advantage at Logan Airport in Boston. After discussing my travel plans with the attendant, she informed me I would need an EZPass since none of the roads would take cash to pay tolls. They provide these devices for $18.99 per day. ALL of the roads I drove accepted cash for tolls!! I was charged over $110 for less than $15 in tolls. When I called to complain, I was given the number to the Boston office. No one answered and no one returned my call. I have no doubt this is a scam they train their people in.

Prices supposed to be lower but they charge much more than other. First time I rented and I will never rent again. I book on CheapOair whole package vacations included the vehicle rental. I rented 4 days small SUV which smell bad. I returned they charged me more than $600. Too many fees for everything. I have paid much less in other companies.

Fraudulent company that conveniently explained charges "incorrectly", and added charges without our knowledge or consent, resulting in an additional $200 coming out of pocket. We weren't made aware of the charges until after turning the vehicle in. When we contacted the actual Honolulu office about the charges, we were given rude attitude and poor treatment. The location manager, named Siva, hung up on me TWICE, stating she had actual people to help and wasn't going to waste her time on me. Stay far away from these scammers. It's easy to see where their company name comes from, as they take advantage of their customers. Pay a little extra and go to a different rental company.

This was my worst experience EVER EVER of car rental. We do not own a car so we often use car rentals and we travel frequently where we also rent cars. We made our reservation through hotwire and got this company I never heard of, I thought this must be a new company so the experience is going to be awesome... NOT. Got to the LGA location 30 minutes before my reservation, place was packed and a lot of unhappy people. I was observing people getting turned down, I was surprised because these people had reservations.

Very poor experience with Advantage Car Rental at the Honolulu Airport location. Picked up a car $12 a day for three days not $36, but $86. They charged me to refill the car upon its return at $8.66 a gallon although it only had three quarters of a tank when they gave it to me. Thank God I took pictures of the gas gauge with the OD reading, so now I get to fight with them about it. Probably will take me numerous phone calls, hang ups and no one will take care of it after several hours on the phone.

I am giving one star because there is no way to give less. This company shouldn't exist. We waited two hours in the parking lot to get the car. They said they were upgrading us for free, but the car we got was smaller than the one we requested. Hurricane Matthew hit Orlando the day we were supposed to return the car. We called for hours and obviously they didn't pick up. We returned the car the next day. They charged us a full extra day for returning it late, however when we explained we called and they didn't pick up they responded with a smile and said: "of course, there was a hurricane, we didn't open, but you still have to pay for reigning the car late". As I review the comments, all over the web, I notice there is not even one that is positive. How can companies like these remain in business?

We booked a car at the NY JFK airport. When we arrived there was a huge line, people already pissed off. We stayed in line for more than 2 hours and when we finally got there the associate Lorrain ** said they didn't have the car we book (a SUV). She said we should wait another 1.5 hours for our car. The only alternative was for us to get a smaller car at the same price of the SUV. When we complained (pointing out that we have been waiting for more than 2 hours wasting an entire morning while not even getting what we booked and having to pay the same price for something smaller) she started yelling and being physically aggressive, punching her fists on the desk.

Terrible customer service! SCAMMERS!!! Charging us $100USD for $5 in tolls. We were told by the agent that we could pay as we go and we specified we would be travelling to Tampa. We got the brick wall "policy" speech which really makes me mad! Every company needs to make exceptions if customer service is important to them. THESE PEOPLE DON'T CARE ABOUT CUSTOMER SERVICE. Called when we got home. Same "policy" speech. The agent was talking over me and wouldn't let me speak. NEVER use them again! Shame on you!

I was upgraded to a mid-size car which was much smaller than I had anticipated - a VW Jetta. After being up for 12 hours and another 4 hours to go driving I was not about to go back into the agent to complain as I was running on adrenaline by that time. The Sun was setting when I pulled out of the airport and the windows were caked with dirt inside and out, a film on it which made it hard to see front and back.

I rented a car from Advantage, thinking it was as advertised "At Reagan Airport". Turns out it is about 2 miles from the airport, in an iffy neighborhood. Since I didn't want to wait with my wife in this area for a 15-minute wait, and a 15 minute shuttle ride, I attempted to cancel the reservation, and go with a reputable Car Rental, actually on site at the airport. I called the number listed on the confirmation, and was told to go to the website. The website tells you to call the number where you made the reservation! Totally bogus cancellation policy, so they get to keep my money (stealing). Never Rent a car from Advantage, period.

This is the worst rental car company. We had a reservation for a car in San Francisco, finally arrived at the off-site small location and they had no car, could not tell us exactly when they would have a car, and especially the guy who worked there was extremely rude. It sounds like this is par for them. Do NOT do business with these people.

I rented an SUV through the Nashville airport for a family vacation. I picked up the vehicle around 9 pm the night before leaving on my trip. You never get the vehicle you sign up for... So I had a couple of choices and chose the larger SUV, a Kia Sorento. I had to cross two roads to a parking garage where I made my way to the 3rd booth and someone handed me keys through a small window for the car parked in stall #35! No one walked with me to the vehicle to inspect it. I left town at 8 am the next morning and after 3 hours into my drive, I heard a terrible noise that frightened me! My son-in-law said it sounded like a broken belt. So we exited the interstate to inspect the vehicle, afraid we might end up stranded. I had family about 45 miles further from us, so I asked them to wait on us since I wasn't sure what the problem was (but knew it was not a problem under the hood).

When I went to the EZ counter no one was in and then someone finally came by and directed me to Advantage who I guess runs EZ. He asked if I wanted insurance. I told him "no". I was fully covered with Allstate. The agent put a hash mark on a check list and asked me to initial 7 or so blanks to waive insurance, It had been a long flight and all I wanted to do was get to hotel. I didn't take the time to read the fine print and just initialed as I was directed. Come to find out they have purposely hidden charges and unclear services in their contract. So rather than declining half the initials are accepting other services. Including a couple of different insurance options that I had told the agent I didn't want.

NEVER, NEVER, NEVER, NEVER, NEVER, NEVER AGAIN!!! DO NOT BOOK WITH THIS COMPANY. IT WOULD COULD YOUR LIFE. You pay for what you get. I rented a vehicle and once I got on the road in a city I was unfamiliar with I could hardly go 40 miles an hour without the entire car shaking, and a thumping loud noise. I thought the whole front end was going to fall off. I've never experience this in my life!!! I was so scared of trucks were gonna run me over because I was afraid of pulling over before I could find a safe exit and not knowing where the heck I was getting off at. I was frightened and scared.

My rental experience was OK, until I got back. As is always the case, the car rental company charged an extra $200. This is OK. Unfortunately, when they "refunded" my $200, they actually charged my account $200. When I called, they said they refunded, and if it was charged instead, that was the fault of my bank, and there was nothing they could do. I called EXPEDIA, who arranged for the booking, and they didn't have any better luck. As of this writing, a $74 rental has cost me $474 plus over an hour on the phone.

Horrible experience with Advantage. They literally take advantage of people and avoid any responsibility for their lousy actions. I rented a car through carrentals.com with Advantage. On Sep 20 I was dropping my son for college in NY when I got to their facility. They didn't have any cars period for anyone who had made same type of reservation but still went ahead and charged us without offering any service. And I repeat I did not get a rent a car from Advantage, better said they did not have any car to offer that day. In order to cancel that transaction I would have to call carrentals.com whom customer service number is non-existent or very difficult to find.

I used Advantage Rent a Joke at LGA in NYC. Reservation was made over the phone, not once was I told that I would need my own liability insurance because I live within 65 miles of the location. Not one single person felt the need to advise us of this before setting up our reservation. It is not on their website, its not on their confirmation letter to you. So basically you are screwed once you get there. What I find ironic is that their location is conveniently shared with Thrifty and or Dollar rent a car. Which if you didn't know is affiliated with Advantage. Against my better judgement I decided to go with them since I did have liability insurance. I rented the car for one day. Just one day.

Grossly overcharged for a stunningly uncomfortable car. Failure to examine the paperwork led to paying double what we should have. Our fault, I guess, but be aware that not only do they seriously overcharge on the daily rate, but five days is considered a week, so you pay for seven! Absolutely amazing!

DO NOT rent a car from this company. We rented a car in October of 2015 and they are still sending us invoices for supposed damages they state we created. We had a flat tire from a pothole on the road to Hanna in Maui. We told them and they exchanged out the SUV for a minivan. No problems up to that point. When we returned back from vacation they contacted us stating we had created all this damage. Thank God our friends got insurance through their insurance company. After 1800.00 plus dollars that the insurance company paid out. We are getting another bill from Advantage Rental Car. When will this madness end??? If you are smart you will not rent from them. What a terrible experience. You are better off with a reputable company like Enterprise!!!

I was completely overcharged for a rental. First when I rented the car they gave me a car with no brake lights so I had to switch for another one and the one I switched for had an expired tag. They changed the tag days after I spoke to them. Then when I spoke to the manager Neil Fergus he told me I was not entitled to a compensation for my troubles. Don't ever rent from them. Modern day mobsters, they will take all your money and don't care about it. I was also told that I was being charged 14.99 for insurance and when I returned the car it was 28.99 a day. Are you kidding me? They have very rude employees in the west palm beach office and I should've read the reviews before I rent from them. Don't make the same. is take I did.

This company is a joke... I cannot describe them any better. My whole experience of renting a car turned into a joke. Poor customer service over the phone, roadside assistance sucks, cars are not maintained. We will never rent a car from Advantage... How the hell do you run a company like that. You might get me once but not twice.

I recently prepaid for my car rental online expecting that things would go smoothly which usually is the case. We rented a Nissan Versa which comes in a compact or Sedan. I had 5 travelers so got the Sedan, upon my arrival Donald said I rented a compact Hyundai Accent... he also kept complaining how hot he was and 3 times went outside to cool off. He took numerous customers returning cars during our check in process making it take us a hour to get our car. Advantage told us that it is not normal procedure to do that as I thought you finish 1 customer at a time. Advantage offered me a 20 percent voucher off for our next time. As if. Never using this company again.

I have been charged way too much money for renting a car for 4 days. I have arrived late in Denver due to a flight cancellation and still with a prorated rate, I ended up paying 345$ prepaid + 325$ after I returned a car. This is simply unacceptable, especially since I have only rented a car from Thursday to Sunday. First of all, I did NOT order a HUGE SUV. Only a regular car such as Toyota Corolla. However, due to 75 car shortage I have been forced to take a large SUV, Hyundai Santa Fe. Therefore I had to take out insurance on it, because I have never driven such a huge car, especially out of state. I wasn’t planning on taking out insurance as I have my own car insurance from CA, but I felt like I didn’t have a choice and it was too much to risk.

This was by far the worst experience ever, everything was fine up until the point I returned the rental. It appeared that I had been overcharged. I called the 800# to verify that everything was correct. They hung up on me at least 2 times and refused to let me speak to a manager. After the 4th time I called back I finally got an agent with some common sense and customer service training and she walked through the charges with me and offered her apology. Needless to say I will never rent from them again, no one should. The BBB needs to look into this company and Advantage needs to redevelop their customer service system.

When I took my family to Kauai for our 45th wedding anniversary celebration, I needed to rent four cars. Obviously, the cost was an issue and I found that Advantage would rent me these four cars at half the rate of two mini vans or one 15 passenger van from one of the major companies. Our check in went smoothly and the special I found allowed three drivers at the cost of one. When we checked out, two of the contracts charged for the extra drivers. When we tried to get it straightened out, we were able to get a refund on the two contracts that were charged extra and so, all-in-all, we got the excellent rate, great cars, issues resolved and a great trip. Memories for a lifetime. Thanks Advantage.

We hired a car from Orlando Airport which was already pre-paid, however we decided to pay extra for the Roadside Assistance. One day into our holiday and the car stopped, we called Roadside Assistance which refused to come out and told us to find jumpstart cables at Universal's. A car park attendant told us that the problem was that the battery was leaking acid. We phoned up Advantage that evening which took 3 hours to get to the right person as they kept on transferring our calls to one another. They agreed to send a new car the morning after, which they did. When the guy arrived, he insisted on taking the previous rental agreement and give us a new one.

I sincerely believe that Advantage took advantage of me. I was a walk up. I specifically stated that I did not want any supplemental liability. I was first quoted 220 for 4 days. I said that was too much. So they quoted me 160. I was on a vacation with my family and took the easy way out. I said I had AAA. They said they were giving me the AAA rate. They said that AAA had FREE supplemental insurance. I repeated I did not want it. They stated it was free. I signed their screen print out, very difficult to read and paid 160. Later when I read my contract my fee was 72 for the car and 15 dollars a day (x 4 = 60) for supplemental insurance. If you want to go back to the airport and fight and ruin your vacation you can. I choose not to. Later speaking to a supervisor, they told me this was standard procedure. I believe I was cheated. DO NOT RENT FROM ADVANTAGE.

Advantage has the worst staff and evil policies. I had a reservation to rent from them at the airport. I waited one hours with only three people in front of me. Then they told me that they could not rent to me because I needed a private car insurance because I was a local driver. Dude, if I had a local car insurance I would have a car and would not need to rent. This rule when booking on expedia is nowhere to be found. They are absolute liars and should shut down as an enterprise. Of course I walked over to Budget and they did not have a problem with me being a local driver. Advantage take huge advantage of their customers. Stay away from them!!!

DO NOT RENT FROM THIS COMPANY!!! What a fiasco. Not only was I forced to upgrade even though I had prepaid for large SUV, I was double charged, delayed for over 1 hour in trying to get this resolved prior to my leaving, was told they could not give me a receipt because they didn't know how to??? This is on top of 3 hour travel delay caused by this inconvenience. Was offered NO compensation for all this mess.

I reserved a car through the Advantage Rent-A-Car site and hidden in the terms and conditions was a clause about a $50 charge to cancel a reservation. I have never had a rental car charge me to cancel a reservation 1 week ahead of the rental date. If I would have read the lengthy terms and conditions I would have seen it, but it is hidden!!! If I would have seen all of the poor reviews I would have never reserved the car in the first place. Based on the deceptive pricing and the number of poor reviews, I guess I am lucky to not have rented from them. DO NOT RENT FROM ADVANTAGE!!!

I rented a car there. Worse experience ever. The customer service was horrible. Waited over 2 hours to get the car that I had reserved a week prior. Tried to add on toll expenses. Said I wouldn’t be able to not do tolls. I spent a week without a single toll. Charged me 57 dollars for being 10 minutes late over the grace period. I ended up paying an additional 70 dollars over the estimated cost. Beware and don't rent there.

I followed up with the CEO of Europcar UK. My complaint was forwarded to the executive relations department for inquiry. Upon review by the office manager, my complaint was resolved with a satisfactory refund. I am pleased with the outcome.

I will never rent a car from Advantage again. The name of the company, however, is perfect since they take complete advantage of their customers. I rented a car from the LAX Advantage location. The customer service reps were impatient, patronizing, and tried tacking on additional fees. The one rep coerced me into purchasing an E-Z because he explained that tolls are "everywhere" in California. Once I started driving, I realized this was not the case. When I dropped off the car at the San Francisco airport, the customer rep charged extra because I was two hours late. I had no idea I would be charged extra. Most rental companies like Budget don't do this. What could I do? NEVER AGAIN.

We rented a Camry or similar vehicle. Upon arrival, we were told we would be renting a Mazda. The car was no way near the quality of a Camry. The car was in disrepair, had been smoked in and very uncomfortable. We rented our car in Denver and were driving to Colorado Springs for a family vacation. We were about 25 miles from Denver and the molding around the windshield starting coming off and flapping on the window. We spent the next two hours driving around to the three Advantage locations listed in Colorado Springs on our map app. After finding none of them, we spent about 40 minutes on hold seeing how we could get this fixed. They told me we didn't have roadside assistance and we would be responsible for getting the vehicle back to Denver.

If you are booking with Advantage, make sure you pay upon pick-up of your vehicle if you think you may cancel your reservation. Unlike other car rental companies, Advantage will charge you $50 if you cancel a pay-ahead reservation. This fee is noted in their rental policy, however, because full reimbursement is the norm with most car rental companies if you cancel your reservation, I feel that Advantage should disclose this fee directly on the "payment" page, not in the thick of their wordy policy. Very deceitful. Customer service was very rude on the phone when I called, will never book with again.

I will not rent from Advantage car rental again. They put a hold on your credit card for $200 and also the amount of the rental car agreement. I cannot get the deposit returned (or hold removed) for 7-10 days AFTER I've turned in the car and been billed for it. They are using my money and also causing me to pay more interest to my credit card company. The value would be ok without the extra $200. With that added the value decreases.

My son rented and prepaid for a car on June 14. When he tried to pick it up, he didn't have sufficient insurance proof. They wanted to see his whole policy instead of his State Farm insurance card that he keeps in his wallet. He didn't have it, so he moved on to another agency and got a car. He called and attempted to get our refund. No luck. I called and was told to email a certain person and explain the situation, which I did. 7 days later, no response. I would like my $357.47 back. Now I am having to dispute the charges through my bank. Never again will I give business to Advantage.

I rented a car at the Phoenix Airport. The pick up is in the basement and not very well lit. I did not notice any damage. I had to keep the car a day longer and Advantage told me I would be charged double the price of the first day. What can I do? When I returned the car, the agent showed me a very small chip in the windshield and I was told I would not be billed, because they change the windshield for free in AZ. The chip was so small that it could have been there when I picked it up, as far as I know, but I did not notice. Because of the bad lighting, I would have not been able to see it. A week later I was billed $75: $25 for estimate of damage (which makes me think they will not fix it and charge again the next customer for the same chip!) AND $50 for an administrative fee! I think Advantage is NOT an honest company. I will make sure to avoid them in future.

I was not aware that there was a charge for my husband to be added as a driver on the agreement. I handed the clerk my husband's license and she made no mention of charge. When I returned the car they told me to contact the manager the following day which I did. He was not available and never returned my call. I then called 2 days later and he told me that his hands are tied. I returned the car and there is nothing he can do about refunding me any part of my bill. I have rented from Enterprise and Fox car rentals and they have NEVER charged me for the added driver.

I rented a car from the OKLAHOMA CITY airport without issue. I was ask if I wanted to try the Pre Paid Gas option. I said yes and was told that this would allow me to bring the car back without having to look for a gas station by the airport. I said yes with no other information given to me by the rental agent. Well I brought the car back this morning 6-30-16 and I arrived at my gate. I indeed received the receipt but I was charged for a full tank of gas. I clearly brought the car back with more than half a tank of gas. So I am Pissed off. I called the agent on duty and was told that this is the way it works. I am calling Foul because I should not pay for a full tank of gas when I only used less than half. I will be posting this on every website until this is changed or corrected.

To start out with we were being strong-armed to upgrade. We declined everything they offered. We did go with the fuel up return rate. There were extra charges we were unaware of. Right then and there I should have told them we would return the car full. When we went to place our card that was to be used for this transaction. We were informed then, that we're putting a $200.00 safety deposit and would get a full refund when we returned the car. When we returned our car. Our paper work showed that we didn't get the full refund back. There was a surcharge for them putting a $200.00 hold on our card. Bad business. I will never use them again.

Belligerent, indifferent and very rude. Told us that we should expect setbacks in a vacation. No shuttle bus for 45 minutes at LAX, then all of a sudden two of them come. Then, after the agent abused us for 20 minutes, the car took 40 minutes to be delivered to us in the parking lot. Complained to company and never heard a word. As one of the other reviewers said, "you could not read a darn thing on the screen that you were signing." Vehicle had 3 major dents in it. Folks, do yourself a favor and save a lot of heartache and frustration. Stay away from this company!

6/18 picked up car at ABQ and was not told we had to pay: 2 airport 'concession location' charges, car license fee, rental surcharge (?) and the fuel charge was misstated or lie. Told I was 'getting' a full tank and would be "charged $2.08 per gallon for fill up upon return". Was charged 3.00 per gallon for the initial fill up. I called Advantage customer 'care' and they could not do anything about charges and everyone is charged these charges and that I had to call ALB manager at the phone given to me. No one answered the phone at all! Advantage is NOT a recommendable company.

BEWARE - Reserved and PREPAID over a week before traveling. After arriving at DFW, I was told there were no cars available. It didn't matter that I had a reservation or that I prepaid - the agent offered to put me on waiting list. Tried three other rental companies - all cars gone. Finally, found a car, but the rate was sky high, probably because all the other companies were out of cars. Ended up paying twice as much for a much smaller car - but was happy to get something. Will NEVER rent from them again.

The "Advantage Rent a Car Honolulu HI" refunded the amount what with they overcharged me, so the case was settled for me favorably.

Never use this Car Rental. If you have a problem you never get called back... EVER! The recording that you always get asks you to leave a message and your call will be returned - what a joke! I have left messages for a week and a half and nothing. How ridiculous is that!!!

While signing papers to get the rental car, the representative asked if I wanted additional insurance. I said no, not just once, but several times during the conversation. Who actually gets this coverage? It was more than the cost of renting the car itself. The problem was I trusted the representative to do as requested and I signed and initialed where asked. I was told I would get an email receipt, which I never received. When I reviewed my credit card statement the charge was for double the amount I originally agreed to when making the reservation.

I recently rented a car from Advantage on June 19. The fact that the office is off location from the complex of rental centers of Hobby airport was strange. Contract should be done inside airport and you have to run all the way three roads off the airport to get the car. The electronic pad was difficult to read to understand the article. Later I found that I did not return the car in full tank and charged 8.99$ per gallon! Another thing they use for scam is insurance. I already paid with Expedite for daily coverage but they persuaded me to pay another 30 for full coverage for two days. I can not understand that this is still going business in U.S. considering all gun control, subprime mortgage and Enron. U.S is too risky place to do business and rent a car. Please go by the big major companies such as Alamo.

Do NOT rent a car from this place. If I could give them zero stars, I would. My sister and I flew in to visit our aunt, who had reserved this car online from Advantage. She pre-paid online. When my sister went to pick the car up, the attendant asked if she wanted to add additional rental car insurance. My sister replied "No, I don't want to pay for anything extra..." Fast forward and she was initialing besides all of the questions that rental companies normally have you do, such as all of the things you decline. She was reading each item before signing but the attendant was annoyed and rushed her, so my sister quickly signed the last 2 or 3 statements.

Horrific experience start to finish! Arrived on time to pick up our car. Agent tried relentlessly to get us to upgrade to another car. We kept refusing until he finally admitted to us the specific car we had reserved was "not available" for another hour or so. We sat and waited until the car was finally returned and they literally hosed the front of it off and handed us the keys. Dirty tissues inside, food and drink spilled on the seats and floor, dirty exterior. We went in to complain and they said they noted the condition of the car, and they gave us a customer service number to call. After sharing our experience with the "customer service" agent they claimed they could not see any notes on our experience but apologized and offered us a whopping 20% off our next rental. Going back to Hertz!!

Booked a non-refundable intermediate size car in Phoenix. We told clerk we were headed to Grand Canyon and he said our car would not make it over the mountains since their intermediate size car is a Volkswagen beetle. Heard other clerks asking people where they were going and told them the same thing. That we needed to upgrade to a larger vehicle for double the price. DO NOT RENT FROM ADVANTAGE. IT IS A SCAM!!! A beetle is NOT an intermediate size car. Bad start to our vacation.

If you want to be robbed by a rental car company, please by all means rent your car from Advantage. I reserved a standard car for 1:00 PM. It was unavailable and so, I was offered a mini-van at the same price. I did not want nor reserve a mini-van. The standard car was to be available at 5:00 PM. REALLY! The agent wanted me to wait or take the mini-van. So, I was FORCED to upgrade at my cost. To top it off, I walked the Advantage lot and there were several cars available, but the agent said they were already reserved, yet MY car was getting services. I will NEVER rent from Advantage and will become an advocate for their poor customer service.

Be ready for the hard sell when you pick up your rental car. The counter lady spent considerable time trying to talk me into every extra and upgrade. No wonder the lines are so long. When I got to my car in the parking garage, it had been recently washed and had water droplets all over it. My wife and I walked around the car looking for any preexisting damage. Not a problem until I returned it and the attendant noted a small windshield chip on the passenger side near the top of the hood. There is no way I would have noticed it with all the water droplets in the semi-lit garage. We were not hit with any flying rocks or debris while we were driving the car.

My wife and I visited my daughter in Florida. We flew into Tampa and had reserved a car at Advantage Rent-A-Car in Tampa on December 21st. We arrived late due to the fact that our plane was delayed leaving Minnesota. We had reserved a mid-sized rental car at the Tampa Advantage Rent-A-Car. When we went, completed the paperwork, and went to pick the car up, it was filthy. We could hardly see out of windows and it had a low tire. I went to the service department and no one could speak English. We finally figured out that they could not repair or change the tire. So I was given another car about 1 1/2 hour later. This one was very dirty also, but I had had enough since it was 1:00 a.m. and just wanted to get out of there.

Dreadful - Absolutely dreadful. Add charges for things you don't want like E-Z Pass. Upgrades charged more than quoted price. Lethargic staff - indeed no staff. I stood in a queue for over an hour with just 3 customers in front. Two gave up and moved to the Dollar desk. Phone service non existent. This company is one big - VERY big con AND THE US STATE DEPARTMENT SHOULD INVESTIGATE THEIR CUSTOMER RELATIONS. IT'S VERY POOR PUBLIC RELATIONS for us visitors.

Advantage Rent-A-Car recently charged me for insurance after clearly stating that I didn't want it. I foolishly signed the contract without reviewing it, so Advantage refuses to refund me - a $400 mistake. The person in front of me at the counter had the same problem. Please be cautious when renting from Advantage or avoid them completely. Their budget prices seem to be made up by charging unsuspecting customers insurance that they don't need or want. This is the poorest customer service from a major company I have ever had. I definitely feel cheated by Advantage.

The Advantage Rental Car desk agent in Ft. Lauderdale told us three times that we would not be charged any additional amounts for tolls if we paid the daily toll charge. We paid that charge and Advantage then added three additional charges to our credit card two and three months after we had returned the car. The gate agent obviously lied to us outright over and over. I asked specifically whether the tolls would be completely covered by the daily charge and whether there would be any other charges for tolls. He told us we would not have to pay any more at all for tolls and that the daily charge would cover all tolls.

We have rented a SUV for 11 days via a broker, EconomyCarRentals.com in May 2016 and the contract was made with EUROPCAR for 314.05 US$ all taxes, insurances and mileage included. The car being pick up and turned back in at Denver International Airport, Colorado. EUROPCAR is represented by ADVANTAGE RENT A CAR in the USA.

There is certainly no Advantage in choosing this car rental service. I went to Atlanta to attend my niece's high school graduation. At the ATL Airport, Advantage Counter -- one of my sisters also traveling for the occasion and I picked up the rental I reserved. Almost immediately we ran into problems, picking up the car. First of all, after completing the required paperwork at the Advantage Airport counter, no one at the airport seemed to know where the Advantage kiosk was located and we had difficulty even finding the car and getting out of the airport. Secondly, Advantage staff are ill-informed and do not care at all about customer service. Questions about the GPS system we rented went unanswered.

Two months after my rental through the San Diego airport branch, my credit card was charged additional fees with no explanation. When I called their 800 number, and followed the prompts for charge disputes, it was automatically routed to the Orlando office, who then told me I should call the original 800 number! A circle. So, I contacted American Express and told them the problem. They found that the charge had been for a toll fee and an administrative charge for using a toll road. If anyone looked at the toll charge, however, they would have seen that it occurred 11 hours before I rented the car; same day, but the previous renter. Three months later, I am still trying to get the charges removed from my card. I'll never rent from Advantage again.

I am totally unsatisfied with Advantage Rental Car - they did not honor my reservation that was made through Europcar. My reservation was for 5/26 through 5/30 at LaGuardia Airport. I am 61 years old so age was not an issue. They claimed I could not rent a car through Europcar because I didn't rent outside of the United States. I live in Texas, but was told by a Europcar representative that this was not an issue either. They also gave me a different price than what I was quoted by Europcar.

If I could give this place a negative amount of stars I would. DO NOT RENT FROM ADVANTAGE!! First of all the employees at this location trick customers into spending more. They upgraded me without my permission and made the statement "I'm going to hook you up with a SUV instead of the car you rented." Donald, the agent specifically acted like he was doing me a favor when at the end of it all he charged me more for the upgrade than you would pay by booking that vehicle online. I called to address my bill when I arrived at the hotel questioning why they charged me and said "Too bad you signed the contract so you have to pay it." Not a SINGLE rep or manager or head individual at Advantage would assist or rectify this issue!

I recently reserved a rental at the airport booth of this company. I brought my proof of insurance on my phone. They would not accept it and they would not give me the name of their representative and despite several attempts to fax in id card never got through. Do not waste your time with this company. One star is more than they deserve.

This has been the most frustrating company to work with. As many have stated they try to get you to buy and upgrade through the entire process. The woman, Janet, was nothing but dismissive and rude. I did not pay 9.99 a day for the sunpass in Orlando FL. I went through a total of 36 tolls over a 13 day period and all were paid via cash except for 2 that did not have an attendant or the ability to pay with change. On returning the vehicle I informed the Advantage rep that I needed to pay those two tolls and he said I needed to call Sunpass directly.

My husband and I rented a car in Orlando Florida. I heard a lady next to me on the phone with her insurance company. I said to the Agent (DRISS) "If I have my own full coverage insurance do I still have to take out your insurance?" He said "Yes, our liability insurance is mandatory." That was $125.00. When I turned the car back in, the lady inspecting the car said I see you purchased the OPTIONAL liability insurance. I said I didn't know it was optional and even asked the guy if I had to have it since I had proof of my own. She told me to go to the desk. "The manager said you will have to call corporate." I have called for 2 weeks. No one has called me back and no one seems to care that we were lied to. I will never rent from this company again. If you have to lie to get your money and don't care enough to call a person back then you don't need my business.

My wife rented a car from the Denver Airport location of Advantage Rent-a-Car. The first car they put her in was filthy and had a broken driver's seat that couldn't be adjusted to allow her to reach the pedals. The second car they put her in was filthy and made it 15 miles from the airport when it broke down. She called Advantage. She was told because she didn't buy roadside assistance she had to drive it back to airport or pay for a tow truck. She had a mechanic look at it and he said she would probably make it back to the airport. The car would not go faster than 20 mph with the gas pedal all the way to the floor. She had to turn the hazard flashers on travel I-225 back to the airport at 20 mph.

We made a reservation, completed the booking and full payment by credit card upfront. Rental Car Company tried to charge us 600 USD extra. As the transmitter information were wrong (Statement Customer Service Agent), we showed our contract and they were not interested at all. They asked us to go back to Germany to get it straight and to pay the USD 600 and to claim it back later. We asked for the supervisor and he did not believe us, as he had to Return Cars (Short Staffed). After an hour we went out to ask him to join us, to get the situation solved. The situation didn't get better. He explained to us that at the end of the day it's our fault. Never ever again!!!

I wrote two online complaints to this company's website. The first one while I had the car, and the second three days later. Never even received a response. I did let the LAX return center know about my problems, but told them I had already contacted the company, they said I would be hearing back shortly... Sent May 19, 2016 - I always believe in giving a company an opportunity to address any bad service or product before entering a negative review. However, I am astounded that I sent the following complaint via comments to you on the morning of May 16th and have still not heard any response from you...

I booked reservation with Credit Card through Travelocity. I was given itinerary, reservation and confirmation numbers for 5/11 through 5/18. Flight was late. Advantage didn't hold my midsize car and upgraded me to the next level. They told me that the above held no status in holding our reservation with our rental and were charged 105.00 more. Also, I was told that I would need to purchase a toll pass or would be fined if I went through a toll without it (I was very specific that I would be in Johnson city, which I discovered there were no tolls going to and from), I was charged 9.99 a day for 7 days or 69.92. Furthermore, I was charged an additional 49.95 for a second driver. I was at their mercy and had no luck getting another car rental with other companies, as they told me prior to booking. The car rental cost more than the two flight tickets from BDL.

This company is a problem waiting to happen, they are ready willing and able to take customer service to the lowest level as possible, whenever possible. I was surprised by the extra $200 charge add to the rental at the airport and was told that they would just hold that money and return it when, I brought the car back. The attendant was quick to begin arguing at the counter, asking the next rental car attendant if they had the same policy, my only question was why this wasn't explain prior to getting to arriving to the airport.

One star is too many. They deserve 0 star. I arrived at Denver International airport. Standing in the line and many families and kids there and there was a forensic show showing how the murderer used jackhammer to bury his wife's dead body and my kids are watching it. I went to the first desk and told him about it and he told me go and change the channel in a very rude manner and I did. After half an hour of waiting frustrated because there was 8 registers but only one working and a lot of people waiting I mentioned to him about the bad service and they needed more people for better service. To my surprise he treated me like I don't understand their situation and flight delays and so on. And he started getting out of control and he told me that he refuses to give me a car and I need to leave the building of he would call cop.

Well being a consumer thinking that the place of business and where it's at you would think it would be a trusted place as many as thousands of passengers come thru DIA that DIA would not let this go on. I had already paid for my rental. As I went to pick it up I got scammed first. The CS guy said "my manager is having a 50% sale on the trucks. 120.00 a week." Now he didn't say 120.00 on top of rental. Well then he said my full coverage would be good so I needed that basic coverage from 132.00. It went to 501.00. What a joke. These are truly scammers and have a license to do it. Shame on you DIA for letting them.

I made a prepaid reservation and cancelled because of all the negative reviews. It is pretty bad out of 180 reviews on this site that they got one star on 170 of them! I am giving them one star because they don't offer zero which is what this scam company deserves. They also own E-Z Rent-A-Car so don't rent from them either. When I submitted my credit card I read under cancellations that if you don't cancel within 24 hours of your reservation you will owe for one day rental. They hide the fact at the very end if you keep scrolling down to the bottom that prepaid reservations are subject to a $50 fee which is ridiculous. I was going to pay $140 for the entire rental including tax so they kept 35%. I think this is illegal and I am going to contact my attorney. I read horror stories online about people finding cockroaches in their cars which were all nasty old worn out pieces of junk. Do not rent a car from this company!!!

16 Apr 2016, I arrived exhausted at Advantage and spoke with an agent, Corey. No cars were available, but I did end up with a van. I told him I was using my USAA insurance and did not need anymore, that USAA would cover all charges including road side service. He said that the city of Atlanta did not accept any transfer of insurance, that I could not use USAA. He said that I could sign a waiver. I am thinking a waiver means that I would not have insurance, I would cover any damages done to car and that would be it. I read as much as I could see on their device for agreement and ending up with an added cost of $151.87. I did not expect that. I think I deserve a refund for that amount.

While vacationing in Orlando we reserved a car from Advantage. During the process the salesman offered us the CDW or rental insurance. When we declined the insurance because we carry full coverage and also have the CDW on our credit card, the salesman told us that Florida had passed a law requiring us to carry the minimal coverage they offered which was 25 a day extra. We found out later that this is not true. After our trip I called customer service and complained regarding their unethical tactics but wasted my time. She could only read from the agreement that I could have denied the coverage but did not. Later I found out that this tactic is called "insurance up selling." Do not be taken ADVANTAGE of, use a different company for your rental car needs!

I cannot believe this has happened! I planned well in advance for my round trip LIR/RSW & booked with One Travel. At this writing my trip is in 1 1/2 weeks. As I never rented a car in Fort Myers, I called the provided Advantage number in Fort Myers to ask the procedure for picking up the car. It took days of calling before they answered the phone & advised that they "close at midnight". After several CUSTOMER SUPPORT requests --- which remain unanswered --- asking advantage how I get my car after midnight (when my flight arrives), I called the Advantage toll-free to ask how I get the car when my flight arrives & how I turn it in at 4AM when my flight leaves. Their answer "SORRY, YOU CAN'T DO THAT."

I live in Florida and stayed in Austin for two weeks due to hospitalization of a family member. I rented a car for two weeks. The representative (Christian) informed me there was a $6.99 fee per day for using toll roads. I told him I would be traveling frequently on highways 183 and Mopac. He indicated to me both of the roads are toll roads. If I did not agree to the $6.99 per day charge, I would be charged $25 every time I used either of these roads. I later found out that these roads are only toll roads once you have used them much farther north than I traveled during my 2-week stay. I attempted to argue my point, both with the representative as well as the 1-800 customer service representative. I basically was lied to and taken advantage of by the representative who misinformed me of the toll roads. Not being from the area, I would not have known the difference.

Like many others here, I chose Advantage, Tampa because I was trying to save a buck and they were the cheapest option. Unlike many others here, my bad review has nothing to do with the transportation to/from the location or from anything like that, the shoddy customer service, or general ineptitude. These things were all very much in play, but for the cheapest rental car company, you expect to get the cheapest quality of service and a lack of the amenities of the nicer companies. But no, this review goes straight to the fact that Advantage, Tampa lied to me and tried to pull the ol' classic ding-and-dent scam on me. That's right. This company will try to scam you.

I extended my rental agreement for another week. I called the customer service department on the due date to extend it. I was told that my extension request was granted and that I was going to be charged an additional $163.93. The charge for the rental appeared on my credit card billing statement three days later. Four days after I requested an extension of the contract I received threatening telephone calls from the location where I picked it up that the car has been reported stolen to authorities and that I was going to be charged with theft. I had the right to use the vehicle if I paid for it and was given the right to use it. I told the man who called that he could do whatever he wants. However, with my having proof of payment and a confirmation number for the extension of the rental, I can easily win this case in court and make you be responsible for all legal costs.

I reserved a vehicle 3-4 weeks prior to my trip. My flight was cancelled due to thunderstorms in Dallas, so I called Advantage to ensure they would hold my car. I was told "no problem, we will hold your car for 24 hours". Because of all of the flight delays my boyfriend arrived in Dallas before me. So he went to go pick up the car. He was told that the size of car that I reserved was no longer available, but they had a car that was three levels above what we reserved. We didn't think too much about it until they charged us an additional $100 fee that no one will refund us for.

DO NOT RENT A CAR FROM THIS POS CAR RENTAL! I will never use these people again! After planning my vacation carefully, and pre-paying for a rental car that I was going to pick up at 4 a.m., I was told that, as a local, I could not rent from them because I did not have additional car insurance! Additionally, I arrived by cab, to find that their office had moved. They sent a bus to pick me up, and the bus driver had a couple of stops to make. I arrived at 5 a.m., rather than before 4 a.m., as planned. Then, I was told that I could not rent with them, even if I paid for the additional insurance! I used my smartphone to contact Budget, who reserved a car for me. I will NEVER, EVER TRY TO, OR RECOMMEND, ADVANTAGE CAR RENTAL!!!

I took my daughter and niece for a quick trip to San Diego. I reserved a car via Priceline website, which made the reservation with Advantage car rentals. My reservation was for $289.23 for 3 days. When I landed in San Diego before 10:00 local time I went to Advantage counter and there was not anyone there. The girl at Payless Car Rental told me that they were out of cars and to go upstairs to talk to someone. When I did there was a sign on the window saying that they were out of cars and went home for the night and would be back in the morning. I ended up going back downstairs and rented one of the last couple cars available from Payless Car Rental, but it cost me $535.94 because they said I was a walk-up customer. I tried calling Advantage and Priceline the next day to get at least the difference in my quote and what I had to pay back as a refund, with no luck.

1st waited in LAX for 1/2 hour-45 mins for help to get the car. On our vacation we got hit and could NOT get a hold of anyone. Once we did they told us to have to towed back to LAX when it was over an hour away. So then finally we just said "Tow it to John Wayne airport." These people do not call you back, the numbers you push to talk to a different area, you get voicemail. I called today, was on hold, got 4 different customer service people when I was suppose to be transferred to risk/claims got 2 different phone numbers (2 same 1 different the guy gave me the correct one). Of course you call no answer. I left voicemail on March 28th 2016, and yesterday April 6th and have yet to receive a phone call back from anyone. I will NEVER rent from this place again... WORST customer service EVER. Think when you are in a accident you could speak with someone right away... NOPE.

I called to reserve an SUV for our ski trip to Colorado and was told what types of SUV's they had, price, and told that EZ car rental is cheaper and the same company and was then given a confirmation number. When I arrived in Denver, took the shuttle bus and then waited almost an hour to see the agent, I was told that I only reserved a standard car and that the SUV is an upgrade and that my only choice was to pay 789 dollars instead of the 412 I was told on the phone. The manager told me that there is nothing he could do and gave me the number for customer service and name of the supervisor to talk to. I spent hours requesting to speak to Naomi the supervisor only to be hung up on over and over and even told by an agent named Kenya that she won't let me speak to the supervisor. This is one of the worst bait and switch scams ever. Beware of Advantage and EZ Car Rental as it's not worth dealing with this shady of a company!!!

This is hands down the WORST rental car business out there. They should be shut down. It is impossible to get anyone on the phone and if you ever do get to a representative they do not have any answers or they will give you other phone numbers that are incorrect! I have never been this frustrated in my 30+ years of business/pleasure travel. I continue to be charged for tolls on a trip that I purchased an unlimited EZ toll pass that supposedly covered all tolls for a flat rate of $6.99 per day. I have called at least 5 times and had dead ends each time - I finally called Plate Pass and may have made headway but they said I need to call Advantage. SUPER frustrating. Beware and do not trust this business.