Advantage Rent a Car Reviews

I recently rented a car from Advantage on June 19. The fact that the office is off location from the complex of rental centers of Hobby airport was strange. Contract should be done inside airport and you have to run all the way three roads off the airport to get the car. The electronic pad was difficult to read to understand the article. Later I found that I did not return the car in full tank and charged 8.99$ per gallon! Another thing they use for scam is insurance. I already paid with Expedite for daily coverage but they persuaded me to pay another 30 for full coverage for two days. I can not understand that this is still going business in U.S. considering all gun control, subprime mortgage and Enron. U.S is too risky place to do business and rent a car. Please go by the big major companies such as Alamo.

Do NOT rent a car from this place. If I could give them zero stars, I would. My sister and I flew in to visit our aunt, who had reserved this car online from Advantage. She pre-paid online. When my sister went to pick the car up, the attendant asked if she wanted to add additional rental car insurance. My sister replied "No, I don't want to pay for anything extra..." Fast forward and she was initialing besides all of the questions that rental companies normally have you do, such as all of the things you decline. She was reading each item before signing but the attendant was annoyed and rushed her, so my sister quickly signed the last 2 or 3 statements.

Horrific experience start to finish! Arrived on time to pick up our car. Agent tried relentlessly to get us to upgrade to another car. We kept refusing until he finally admitted to us the specific car we had reserved was "not available" for another hour or so. We sat and waited until the car was finally returned and they literally hosed the front of it off and handed us the keys. Dirty tissues inside, food and drink spilled on the seats and floor, dirty exterior. We went in to complain and they said they noted the condition of the car, and they gave us a customer service number to call. After sharing our experience with the "customer service" agent they claimed they could not see any notes on our experience but apologized and offered us a whopping 20% off our next rental. Going back to Hertz!!

Booked a non-refundable intermediate size car in Phoenix. We told clerk we were headed to Grand Canyon and he said our car would not make it over the mountains since their intermediate size car is a Volkswagen beetle. Heard other clerks asking people where they were going and told them the same thing. That we needed to upgrade to a larger vehicle for double the price. DO NOT RENT FROM ADVANTAGE. IT IS A SCAM!!! A beetle is NOT an intermediate size car. Bad start to our vacation.

If you want to be robbed by a rental car company, please by all means rent your car from Advantage. I reserved a standard car for 1:00 PM. It was unavailable and so, I was offered a mini-van at the same price. I did not want nor reserve a mini-van. The standard car was to be available at 5:00 PM. REALLY! The agent wanted me to wait or take the mini-van. So, I was FORCED to upgrade at my cost. To top it off, I walked the Advantage lot and there were several cars available, but the agent said they were already reserved, yet MY car was getting services. I will NEVER rent from Advantage and will become an advocate for their poor customer service.

Be ready for the hard sell when you pick up your rental car. The counter lady spent considerable time trying to talk me into every extra and upgrade. No wonder the lines are so long. When I got to my car in the parking garage, it had been recently washed and had water droplets all over it. My wife and I walked around the car looking for any preexisting damage. Not a problem until I returned it and the attendant noted a small windshield chip on the passenger side near the top of the hood. There is no way I would have noticed it with all the water droplets in the semi-lit garage. We were not hit with any flying rocks or debris while we were driving the car.

My wife and I visited my daughter in Florida. We flew into Tampa and had reserved a car at Advantage Rent-A-Car in Tampa on December 21st. We arrived late due to the fact that our plane was delayed leaving Minnesota. We had reserved a mid-sized rental car at the Tampa Advantage Rent-A-Car. When we went, completed the paperwork, and went to pick the car up, it was filthy. We could hardly see out of windows and it had a low tire. I went to the service department and no one could speak English. We finally figured out that they could not repair or change the tire. So I was given another car about 1 1/2 hour later. This one was very dirty also, but I had had enough since it was 1:00 a.m. and just wanted to get out of there.

Dreadful - Absolutely dreadful. Add charges for things you don't want like E-Z Pass. Upgrades charged more than quoted price. Lethargic staff - indeed no staff. I stood in a queue for over an hour with just 3 customers in front. Two gave up and moved to the Dollar desk. Phone service non existent. This company is one big - VERY big con AND THE US STATE DEPARTMENT SHOULD INVESTIGATE THEIR CUSTOMER RELATIONS. IT'S VERY POOR PUBLIC RELATIONS for us visitors.

Advantage Rent-A-Car recently charged me for insurance after clearly stating that I didn't want it. I foolishly signed the contract without reviewing it, so Advantage refuses to refund me - a $400 mistake. The person in front of me at the counter had the same problem. Please be cautious when renting from Advantage or avoid them completely. Their budget prices seem to be made up by charging unsuspecting customers insurance that they don't need or want. This is the poorest customer service from a major company I have ever had. I definitely feel cheated by Advantage.

The Advantage Rental Car desk agent in Ft. Lauderdale told us three times that we would not be charged any additional amounts for tolls if we paid the daily toll charge. We paid that charge and Advantage then added three additional charges to our credit card two and three months after we had returned the car. The gate agent obviously lied to us outright over and over. I asked specifically whether the tolls would be completely covered by the daily charge and whether there would be any other charges for tolls. He told us we would not have to pay any more at all for tolls and that the daily charge would cover all tolls.

We have rented a SUV for 11 days via a broker, EconomyCarRentals.com in May 2016 and the contract was made with EUROPCAR for 314.05 US$ all taxes, insurances and mileage included. The car being pick up and turned back in at Denver International Airport, Colorado. EUROPCAR is represented by ADVANTAGE RENT A CAR in the USA.

There is certainly no Advantage in choosing this car rental service. I went to Atlanta to attend my niece's high school graduation. At the ATL Airport, Advantage Counter -- one of my sisters also traveling for the occasion and I picked up the rental I reserved. Almost immediately we ran into problems, picking up the car. First of all, after completing the required paperwork at the Advantage Airport counter, no one at the airport seemed to know where the Advantage kiosk was located and we had difficulty even finding the car and getting out of the airport. Secondly, Advantage staff are ill-informed and do not care at all about customer service. Questions about the GPS system we rented went unanswered.

Two months after my rental through the San Diego airport branch, my credit card was charged additional fees with no explanation. When I called their 800 number, and followed the prompts for charge disputes, it was automatically routed to the Orlando office, who then told me I should call the original 800 number! A circle. So, I contacted American Express and told them the problem. They found that the charge had been for a toll fee and an administrative charge for using a toll road. If anyone looked at the toll charge, however, they would have seen that it occurred 11 hours before I rented the car; same day, but the previous renter. Three months later, I am still trying to get the charges removed from my card. I'll never rent from Advantage again.

I am totally unsatisfied with Advantage Rental Car - they did not honor my reservation that was made through Europcar. My reservation was for 5/26 through 5/30 at LaGuardia Airport. I am 61 years old so age was not an issue. They claimed I could not rent a car through Europcar because I didn't rent outside of the United States. I live in Texas, but was told by a Europcar representative that this was not an issue either. They also gave me a different price than what I was quoted by Europcar.

If I could give this place a negative amount of stars I would. DO NOT RENT FROM ADVANTAGE!! First of all the employees at this location trick customers into spending more. They upgraded me without my permission and made the statement "I'm going to hook you up with a SUV instead of the car you rented." Donald, the agent specifically acted like he was doing me a favor when at the end of it all he charged me more for the upgrade than you would pay by booking that vehicle online. I called to address my bill when I arrived at the hotel questioning why they charged me and said "Too bad you signed the contract so you have to pay it." Not a SINGLE rep or manager or head individual at Advantage would assist or rectify this issue!

I recently reserved a rental at the airport booth of this company. I brought my proof of insurance on my phone. They would not accept it and they would not give me the name of their representative and despite several attempts to fax in id card never got through. Do not waste your time with this company. One star is more than they deserve.

This has been the most frustrating company to work with. As many have stated they try to get you to buy and upgrade through the entire process. The woman, Janet, was nothing but dismissive and rude. I did not pay 9.99 a day for the sunpass in Orlando FL. I went through a total of 36 tolls over a 13 day period and all were paid via cash except for 2 that did not have an attendant or the ability to pay with change. On returning the vehicle I informed the Advantage rep that I needed to pay those two tolls and he said I needed to call Sunpass directly.

My husband and I rented a car in Orlando Florida. I heard a lady next to me on the phone with her insurance company. I said to the Agent (DRISS) "If I have my own full coverage insurance do I still have to take out your insurance?" He said "Yes, our liability insurance is mandatory." That was $125.00. When I turned the car back in, the lady inspecting the car said I see you purchased the OPTIONAL liability insurance. I said I didn't know it was optional and even asked the guy if I had to have it since I had proof of my own. She told me to go to the desk. "The manager said you will have to call corporate." I have called for 2 weeks. No one has called me back and no one seems to care that we were lied to. I will never rent from this company again. If you have to lie to get your money and don't care enough to call a person back then you don't need my business.

My wife rented a car from the Denver Airport location of Advantage Rent-a-Car. The first car they put her in was filthy and had a broken driver's seat that couldn't be adjusted to allow her to reach the pedals. The second car they put her in was filthy and made it 15 miles from the airport when it broke down. She called Advantage. She was told because she didn't buy roadside assistance she had to drive it back to airport or pay for a tow truck. She had a mechanic look at it and he said she would probably make it back to the airport. The car would not go faster than 20 mph with the gas pedal all the way to the floor. She had to turn the hazard flashers on travel I-225 back to the airport at 20 mph.

We made a reservation, completed the booking and full payment by credit card upfront. Rental Car Company tried to charge us 600 USD extra. As the transmitter information were wrong (Statement Customer Service Agent), we showed our contract and they were not interested at all. They asked us to go back to Germany to get it straight and to pay the USD 600 and to claim it back later. We asked for the supervisor and he did not believe us, as he had to Return Cars (Short Staffed). After an hour we went out to ask him to join us, to get the situation solved. The situation didn't get better. He explained to us that at the end of the day it's our fault. Never ever again!!!

I wrote two online complaints to this company's website. The first one while I had the car, and the second three days later. Never even received a response. I did let the LAX return center know about my problems, but told them I had already contacted the company, they said I would be hearing back shortly... Sent May 19, 2016 - I always believe in giving a company an opportunity to address any bad service or product before entering a negative review. However, I am astounded that I sent the following complaint via comments to you on the morning of May 16th and have still not heard any response from you...

I booked reservation with Credit Card through Travelocity. I was given itinerary, reservation and confirmation numbers for 5/11 through 5/18. Flight was late. Advantage didn't hold my midsize car and upgraded me to the next level. They told me that the above held no status in holding our reservation with our rental and were charged 105.00 more. Also, I was told that I would need to purchase a toll pass or would be fined if I went through a toll without it (I was very specific that I would be in Johnson city, which I discovered there were no tolls going to and from), I was charged 9.99 a day for 7 days or 69.92. Furthermore, I was charged an additional 49.95 for a second driver. I was at their mercy and had no luck getting another car rental with other companies, as they told me prior to booking. The car rental cost more than the two flight tickets from BDL.

This company is a problem waiting to happen, they are ready willing and able to take customer service to the lowest level as possible, whenever possible. I was surprised by the extra $200 charge add to the rental at the airport and was told that they would just hold that money and return it when, I brought the car back. The attendant was quick to begin arguing at the counter, asking the next rental car attendant if they had the same policy, my only question was why this wasn't explain prior to getting to arriving to the airport.

One star is too many. They deserve 0 star. I arrived at Denver International airport. Standing in the line and many families and kids there and there was a forensic show showing how the murderer used jackhammer to bury his wife's dead body and my kids are watching it. I went to the first desk and told him about it and he told me go and change the channel in a very rude manner and I did. After half an hour of waiting frustrated because there was 8 registers but only one working and a lot of people waiting I mentioned to him about the bad service and they needed more people for better service. To my surprise he treated me like I don't understand their situation and flight delays and so on. And he started getting out of control and he told me that he refuses to give me a car and I need to leave the building of he would call cop.

Well being a consumer thinking that the place of business and where it's at you would think it would be a trusted place as many as thousands of passengers come thru DIA that DIA would not let this go on. I had already paid for my rental. As I went to pick it up I got scammed first. The CS guy said "my manager is having a 50% sale on the trucks. 120.00 a week." Now he didn't say 120.00 on top of rental. Well then he said my full coverage would be good so I needed that basic coverage from 132.00. It went to 501.00. What a joke. These are truly scammers and have a license to do it. Shame on you DIA for letting them.

I made a prepaid reservation and cancelled because of all the negative reviews. It is pretty bad out of 180 reviews on this site that they got one star on 170 of them! I am giving them one star because they don't offer zero which is what this scam company deserves. They also own E-Z Rent-A-Car so don't rent from them either. When I submitted my credit card I read under cancellations that if you don't cancel within 24 hours of your reservation you will owe for one day rental. They hide the fact at the very end if you keep scrolling down to the bottom that prepaid reservations are subject to a $50 fee which is ridiculous. I was going to pay $140 for the entire rental including tax so they kept 35%. I think this is illegal and I am going to contact my attorney. I read horror stories online about people finding cockroaches in their cars which were all nasty old worn out pieces of junk. Do not rent a car from this company!!!

16 Apr 2016, I arrived exhausted at Advantage and spoke with an agent, Corey. No cars were available, but I did end up with a van. I told him I was using my USAA insurance and did not need anymore, that USAA would cover all charges including road side service. He said that the city of Atlanta did not accept any transfer of insurance, that I could not use USAA. He said that I could sign a waiver. I am thinking a waiver means that I would not have insurance, I would cover any damages done to car and that would be it. I read as much as I could see on their device for agreement and ending up with an added cost of $151.87. I did not expect that. I think I deserve a refund for that amount.

While vacationing in Orlando we reserved a car from Advantage. During the process the salesman offered us the CDW or rental insurance. When we declined the insurance because we carry full coverage and also have the CDW on our credit card, the salesman told us that Florida had passed a law requiring us to carry the minimal coverage they offered which was 25 a day extra. We found out later that this is not true. After our trip I called customer service and complained regarding their unethical tactics but wasted my time. She could only read from the agreement that I could have denied the coverage but did not. Later I found out that this tactic is called "insurance up selling." Do not be taken ADVANTAGE of, use a different company for your rental car needs!

I cannot believe this has happened! I planned well in advance for my round trip LIR/RSW & booked with One Travel. At this writing my trip is in 1 1/2 weeks. As I never rented a car in Fort Myers, I called the provided Advantage number in Fort Myers to ask the procedure for picking up the car. It took days of calling before they answered the phone & advised that they "close at midnight". After several CUSTOMER SUPPORT requests --- which remain unanswered --- asking advantage how I get my car after midnight (when my flight arrives), I called the Advantage toll-free to ask how I get the car when my flight arrives & how I turn it in at 4AM when my flight leaves. Their answer "SORRY, YOU CAN'T DO THAT."

I live in Florida and stayed in Austin for two weeks due to hospitalization of a family member. I rented a car for two weeks. The representative (Christian) informed me there was a $6.99 fee per day for using toll roads. I told him I would be traveling frequently on highways 183 and Mopac. He indicated to me both of the roads are toll roads. If I did not agree to the $6.99 per day charge, I would be charged $25 every time I used either of these roads. I later found out that these roads are only toll roads once you have used them much farther north than I traveled during my 2-week stay. I attempted to argue my point, both with the representative as well as the 1-800 customer service representative. I basically was lied to and taken advantage of by the representative who misinformed me of the toll roads. Not being from the area, I would not have known the difference.

Like many others here, I chose Advantage, Tampa because I was trying to save a buck and they were the cheapest option. Unlike many others here, my bad review has nothing to do with the transportation to/from the location or from anything like that, the shoddy customer service, or general ineptitude. These things were all very much in play, but for the cheapest rental car company, you expect to get the cheapest quality of service and a lack of the amenities of the nicer companies. But no, this review goes straight to the fact that Advantage, Tampa lied to me and tried to pull the ol' classic ding-and-dent scam on me. That's right. This company will try to scam you.

I extended my rental agreement for another week. I called the customer service department on the due date to extend it. I was told that my extension request was granted and that I was going to be charged an additional $163.93. The charge for the rental appeared on my credit card billing statement three days later. Four days after I requested an extension of the contract I received threatening telephone calls from the location where I picked it up that the car has been reported stolen to authorities and that I was going to be charged with theft. I had the right to use the vehicle if I paid for it and was given the right to use it. I told the man who called that he could do whatever he wants. However, with my having proof of payment and a confirmation number for the extension of the rental, I can easily win this case in court and make you be responsible for all legal costs.

I reserved a vehicle 3-4 weeks prior to my trip. My flight was cancelled due to thunderstorms in Dallas, so I called Advantage to ensure they would hold my car. I was told "no problem, we will hold your car for 24 hours". Because of all of the flight delays my boyfriend arrived in Dallas before me. So he went to go pick up the car. He was told that the size of car that I reserved was no longer available, but they had a car that was three levels above what we reserved. We didn't think too much about it until they charged us an additional $100 fee that no one will refund us for.

DO NOT RENT A CAR FROM THIS POS CAR RENTAL! I will never use these people again! After planning my vacation carefully, and pre-paying for a rental car that I was going to pick up at 4 a.m., I was told that, as a local, I could not rent from them because I did not have additional car insurance! Additionally, I arrived by cab, to find that their office had moved. They sent a bus to pick me up, and the bus driver had a couple of stops to make. I arrived at 5 a.m., rather than before 4 a.m., as planned. Then, I was told that I could not rent with them, even if I paid for the additional insurance! I used my smartphone to contact Budget, who reserved a car for me. I will NEVER, EVER TRY TO, OR RECOMMEND, ADVANTAGE CAR RENTAL!!!

I took my daughter and niece for a quick trip to San Diego. I reserved a car via Priceline website, which made the reservation with Advantage car rentals. My reservation was for $289.23 for 3 days. When I landed in San Diego before 10:00 local time I went to Advantage counter and there was not anyone there. The girl at Payless Car Rental told me that they were out of cars and to go upstairs to talk to someone. When I did there was a sign on the window saying that they were out of cars and went home for the night and would be back in the morning. I ended up going back downstairs and rented one of the last couple cars available from Payless Car Rental, but it cost me $535.94 because they said I was a walk-up customer. I tried calling Advantage and Priceline the next day to get at least the difference in my quote and what I had to pay back as a refund, with no luck.

1st waited in LAX for 1/2 hour-45 mins for help to get the car. On our vacation we got hit and could NOT get a hold of anyone. Once we did they told us to have to towed back to LAX when it was over an hour away. So then finally we just said "Tow it to John Wayne airport." These people do not call you back, the numbers you push to talk to a different area, you get voicemail. I called today, was on hold, got 4 different customer service people when I was suppose to be transferred to risk/claims got 2 different phone numbers (2 same 1 different the guy gave me the correct one). Of course you call no answer. I left voicemail on March 28th 2016, and yesterday April 6th and have yet to receive a phone call back from anyone. I will NEVER rent from this place again... WORST customer service EVER. Think when you are in a accident you could speak with someone right away... NOPE.

I called to reserve an SUV for our ski trip to Colorado and was told what types of SUV's they had, price, and told that EZ car rental is cheaper and the same company and was then given a confirmation number. When I arrived in Denver, took the shuttle bus and then waited almost an hour to see the agent, I was told that I only reserved a standard car and that the SUV is an upgrade and that my only choice was to pay 789 dollars instead of the 412 I was told on the phone. The manager told me that there is nothing he could do and gave me the number for customer service and name of the supervisor to talk to. I spent hours requesting to speak to Naomi the supervisor only to be hung up on over and over and even told by an agent named Kenya that she won't let me speak to the supervisor. This is one of the worst bait and switch scams ever. Beware of Advantage and EZ Car Rental as it's not worth dealing with this shady of a company!!!

This is hands down the WORST rental car business out there. They should be shut down. It is impossible to get anyone on the phone and if you ever do get to a representative they do not have any answers or they will give you other phone numbers that are incorrect! I have never been this frustrated in my 30+ years of business/pleasure travel. I continue to be charged for tolls on a trip that I purchased an unlimited EZ toll pass that supposedly covered all tolls for a flat rate of $6.99 per day. I have called at least 5 times and had dead ends each time - I finally called Plate Pass and may have made headway but they said I need to call Advantage. SUPER frustrating. Beware and do not trust this business.

The clerk asked me if I wanted to get the insurance with the rental car. I said no, that I already had insurance. She checked the box anyway, stating that I DID want the insurance. I get back to the airport to find they charged me $150 for the insurance. Then because they could not resolve the issue because the manager was not there, they gave me the manager's card and said I should call him Monday. I called only to find out that the number is no good. I did not expect I would have to read through a whole contract to make sure the customer service rep did not check the box for the insurance right after she asked me if I wanted to get it. I'm going to tell everyone I can NOT to use Advantage and why.

My husband picked up the rental near LAX airport and was told that I could be added as a driver once I arrive. We are now in San Diego and I have spent 1 hour trying to get some on the phone to speak to me about being added. The number published on the website is no longer a working number and no one around to assist - office has moved. UNBELIEVABLY FRUSTRATING... Not a way I should be spending my vacation - SERVICE IS HORRIFIC. Next time I will spend more but not deal with a company that offers no service.

Recent booking 3/22/16. It was realized when the counter jerk couldn't sell me insurance or any other add-on, I was told there were no more cars left. That I was 1 hour late for my reservation (none of my doing). Are you kidding me? Had my money for three months and when I arrive, there's no car? It couldn't be that they couldn't add anything to my already low rate. It couldn't be that it was spring break in FLA and cars are now at a premium almost 3x as much, including these low lifers. Stay away from this company. Ended up going with Alamo, much better company.

We rented a car from the company and it was 10:30 at night. Had the reservation for 10 months. They placed us in a beetle bug that sounded like a human was dragging under the car. We walked back in and returned and stated car was unsafe, making weird noises and saw the damage to the front passenger undercarriage area. "Sorry, nothing else available. It's late... Take it, fill out this form to show damage." Pitch black and we care about what it looks like??? We could hear it was creaking and grinding. Called insurance company USAA, they stated they won't provide insurance on a car we know has issues. Called company to no avail and visited the place twice again, no cars to switch out.

I left very early to make sure I would not miss my flight, but Advantage's drop-off lot in Tampa was impossible to find. It was not on either of our GPS devices and no map was provided by the provider. They also refused to answer phone. All we got was a message saying voicemail was full. In the process of trying to find the place, we drove for hours, accidentally ran up tolls costing more than $60 and we missed our direct flight home. Rebooking cost us another $100, plus we had to take two flights, making us 6 hours late for our arrival in Raleigh. A complete nightmare. The manager at Advantage was also rude and didn't care a bit about my plight or complaints. Don't ever use these crooks.

I recently rented a car from Advantage in Miami. I paid $48.93 for the EZ toll service for the week which I was told by the agent and which the rental agreement clearly indicates covers tolls incurred when using toll lanes. The agreement states "You may use the express lanes an unlimited number of times during this rental, and we will handle processing and reconciliation for toll payments plus the cost of the toll(s)". About a month after returning the car, I get a credit card bill with $40 in toll charges from Advantage. I've tried calling them several times and can't get anyone on the phone. You are just put into different phone loops no matter what option you press or told the office is closed. I also submitted feedback via their website. No response. I disputed the charge with my credit card company and they obtained my signed rental agreement which has the language I indicated above. Still no resolution.

On the evening of February 14th, my husband and I flew into Ft. Lauderdale airport for our anticipated vacation. We were provided our rental vehicle (forgive me, as I did not pay attention to the model/year). Prior to leaving the rental area, my husband attempted to charge his phone. The plug-in did not work. He requested another vehicle. We were provided another (which had many scratches and my passenger-side seat was extremely low sitting... Not at all in line with the driver's side seat.

I rented a car in October 2015 and paid for a toll pass. Well, I was also charged $29.95 in toll violations 7 days after I returned my rental. I contacted the company to dispute the charge and was told that I, along with dozens of others, were incorrectly charged due to a company merger - and so their systems weren't working. I have followed up via phone and email to no avail. All I want is my refund.

Old, dirty, and malfunctioning car. No one ever answer the phone. Terrible company. Never rent from them. Pay a little more and get what you deserve.

I just recently rented a car from the O'Hare airport and was very unhappy. First I got there to find out they didn't have a compact car. So they charged me an upgrade. Then I got a Prius which is not what I wanted or reserved. The car maintenance light was on. But he said not to worry, it just had a oil change. The rear brakes grind when applied but didn't notice till next day. Wipers didn't clean windshield, and almost got into accident cause I went to clean with spray and it wasn't even the defrosting kind so it froze immediately to the windshield. When I returned the car I tried to tell them. But since I didn't care them with problems, they weren't going to do a thing. Will not rent from them again.

We rented a vehicle from Advantage Car Rental at Denver Airport, Friday, February 12, 2016 and returned it on Monday, February 15. When renting the vehicle we found a dent in the right rear door, a shattered touch screen inside, and the radio did not work. We noted all these items on the condition form and reviewed with the attendant. The attendant was already aware of the damage to the vehicle. Since it was late at night and we were assured that we would not be liable since we had noted the damage on the condition form we decided to take the car. When returning the vehicle we again reviewed the condition and form from the previous Friday and were again assured we would not be liable. I have not received a bill from Advantage for $1,503.70 for the same damage. I have tried to call and e-mail Advantage using the information on the letter but have not received any response.

I twice tried to use their website to rent a car in Orlando. Their website was having problems so I could not tell if my rental occurred. So I cancelled both of them with 10 minutes of renting. On the second rental I tried to use the free upgrade that they sent me. The free upgrade did not work. They charged me $50 each for the two rental cancellations - all because their website does not work. Don't use this company ever. Poor website and they definitely have the highest cancellation fees of any company I have ever used. My guess is they make more money off of their cancellation fees than they do from their car rental based on my experience.

I rented a dented up Kia Optima from this place at Newark airport (EWR). I rented the car from Feb. 4th-7th. From the moment I got in the car the gas pedal was stuck. Cruise control was broken as well but I had a business meeting in NC so I had to go... I received 4 speeding tickets between NJ and NC because the car couldn't maintain speed. There was no 70 mph mark on the car. You either go 80 and above or 60 and below. After the 4th speeding ticket I decided to drive under 60 and got a ticket for driving too slow. The cop wrote a letter for me explaining the issues with the car because he noticed all the tickets I received and he found out in the 26 years that I've had my license I've never had ONE speeding ticket... yet I get 4 in 1 day. I complained all weekend and I finally made my way back to return the car. Car was supposed to be back by 8 pm. It was returned at 7:30 pm -- 30 minutes earlier.

I rented a car from them and declined the insurance as I have AAA and am covered by regular auto insurance. The car was damaged in a parking lot. It took me 3 days to reach someone so I could get the car towed back to their location. (The car had stopped running, not because of the parking lot damage.) They refused to help me and I had have AAA come and tow the car back, after basically only using it for 1 day. They have been impossible to deal with to resolve the damage complaint, which is still outstanding six months later. They refused to give me a credit for the days I could not use the car also. Simply don't rent from them.

I reserved a vehicle through carrentals.com which was charged by Advantage. Having to cancel my trip, they refuse to give me my prepaid money back. The company is losing money and probably bankrupt. Other bad experiences is them trying to sell you optional insurance at the counter and forcing you to buy it or you can't take the car. Cars are old and dirty. No maintenance or cleanliness even though on their site all insurance is optional.

First of all the rental counter was suppose to be at the airport according to Travelocity. Secondly they nickel and dime you to death. You wait in a long line because of few agents and they nickel and dime all customers. They do not have the car you ordered. They want more for a comparable car because they do not have the car you ordered and want you to upgrade. If you don't you get a smaller unit for the price of the unit you wanted. Push prepaid gas telling you they will be cheaper and they are not. Push insurance that you do not need. Do not rent from this company.

After receiving a additional charge on credit card I called the company in San Antonio. Put on hold for 12 minutes, 35 seconds. I hung up and called again. Was told they would shortly return my call, 2 1/2 days and still no return call. Once you pay I guess this company just doesn't care about customer service.

I had to upgrade to get mid size car. Screen to read was too small and I was told if I did not sign I could not get car. Lot was remote and looked like a war zone. I had a wreck in car and myself and police tried for 3 1/2 hours to reach Advantage by phone. The police got a person on the phone and gave me the phone. The person told me she was too busy and to call back. I paid for the car to be taken to the lot I picked it up. The police took me to Enterprise and I rented a car for my trip. The rates they quote are not what they charge. The only reason I rented was that it was to be $150.00 less. It was not. It has now been 30 days and no contact has been made by ADVANTAGE to my insurance company, myself, or my attorney. All have requested information. What bad customer service. Must come from the top down. Just get the money.

I just recently got back from Oahu and had an amazing trip up until someone at Advantage decided to pocket my GoPro. I returned the car roughly around 3 pm, realized it was missing. I immediately called around 4 pm and never got a callback. So I came back to the car rental around 8 pm and mysteriously the GoPro was never found or seen. The manager wouldn't even let me check the car we rented to see for myself. They didn't ask for me to leave my information in case it did turn up and when I was leaving they were all looking at us and discussing something.

We showed up to the airport late. They were nothing but courteous and extending our reservation, we're on our way within 10 minutes of arriving at the airport in our new rental car. The car was excellent and clean however someone forgot to fill up the gas tank. When we dropped it off I mentioned it and when they return my deposit they also added money in for the fuel expenses I had to incur. They were nothing but courteous the entire time, prompt, and professional. I will definitely be using the service again.

We get off the plane and get to the rental agent, fill out the forms and go down to pick up the vehicle and are given a form to inspect the vehicle. The vehicle has been damaged and is taped together on the back passenger quarter panel. I go back and tell the person that this vehicle is not acceptable. He tells me that there are no other vehicles available. Another customer comes up and says his vehicle is too large and is offered a second vehicle. Because I am still standing there and hear the conversation I am then told to stand to the side and he will find another vehicle for me. I never do surveys but because of this experience in the Miami Airport I am posting this every place that I get an opportunity. Lastly even the vehicle replacement had a damaged rear quarter panel.

When renting the car in Denver, I was told that based on my destination, I would encounter tolls. I was told the tolls would be $25 each because it was a rental car. The alternative was to pay $6.00 a day to them for their "toll pass". I never encountered a toll booth on the way to my destination. Read the other toll scam stories of people who tried to pay a toll. Wake up Denver politicians. Quit taking money for your campaign to screw your citizens. Read the other similar reviews. I'm a staunch capitalist but companies like yours are the reason Bernie Sanders is doing so well.

In December my friend reserved a car for Albuquerque. When we got there we were told they only had a Prius. The agent went on for 20 minutes telling us how dangerous it would be to drive it in Santa Fe and tried to get us to rent a larger car at around $400.00!! A DAY!! I was terrified the first couple days until I noticed residents were driving Priuses.

After making a reservation with Priceline for a vehicle and using Priceline's AON Insurance, my total with insurance came out to approximately $46 with taxes ($11 for insurance and $34.68 for the car w/ tax). When I arrived at Advantage I was informed that they do not accept that insurance (ok) and I would have to take theirs and my new total would be $84.68 w/ taxes and insurance. "How is this possible?" I asked. "When I have a credit card confirmed reservation for $34.68 w/ taxes included... Are you charging me $50 for insurance for a 1 day rental? Give me your name so I can call customer service and tell them who I spoke to" at which point I was told that they are not allowed to give out their names (as I notice him take off his name tag and put it in his pocket).

Picked up our car at the Tampa facility. Had reserved a full size car online. Received a Mazda 6S. Called toll free number and was told it was a full size car. Looked on Mazda website, listed as a midsize car. Shame on Mazda for making a car that I hit my head on the door frame every time I entered it and shame on Advantage for not giving me a full size car I reserved. I would not recommend this company. The low price came with a high price for comfort and made for a miserable week in Florida.

I checked in and drove off the lot with my car that I rented. I realized about a mile away that they only gave me a vehicle with half a tank of gas. I pulled over and called and said that I would come back. The rep at the location said she would notate it on my account and silly me I believed that someone would do their job. However, I did take a picture of the odometer and gas gauge so it would match up to my paperwork. Which it did but they charge me $200 over what I owed because they said I didn't return the car full. Really? And I tried to fight it back with my bank but they sold me down the river too. I will never go with this company again. They were horrible.

At the Atlanta Airport: The company did not accept my American Express LDW coverage and charged $15 extra per day of rental. After I left the rental place I realized that my phone, plugged into the 12V plug in the vehicle, did not charge. I determined that the 12V outlet was dead and when I tried to call the rental company there was no answer and no way to reach a human through their fully automated phone system.

This was my first rental experience in Florida. They did NOT inform me that there were sections of toll roads that were not manned, and as I intended to pay all my tolls in cash, I opted out of their Sunpass rental. Much to my dismay, I ended up on a few of these roads where the tolls amounted to about $10.00 total, but Advantage wants to charge me $25.00 per toll (about 6 total).

I would never recommend Advantage/EZ car to anyone. The people at the front desk tried any and every way to squeeze every dime out of me. It wasn't until that I told them I could not pay that much and I would have to go somewhere else that magically my $200 deposit went away. The front desk ladies were slow and very rude to anybody who didn't speak English. Luckily I'm not one of those people but I watched them bully three other people into paying four times the amount of money I did. Then it took an hour and a half for my car to be brought up from the back lot and they tried to talk me out of having a suburban even though that's what I paid for, they said that a sedan would be the same price.

I am really unhappy with the service I got. I reserved the car online and paid the fee online on Jan. 12, 2016. On Jan 16 at the LAX office the agent asked me if I needed extra insurance coverage. I clearly said no because my credit card covers that. On the Jan. 23 I returned the car and got a bill for 228$ in addition to the initial amount. Basically I have been charged twice for the same service. I called the customer service center and stayed in the line for 20 minutes. Eventually I had to leave a voicemail and I was told that they will return my call back within 1 business day. It has been 3 days and I have not heard back. I read the reviews online and it has happened to other people too. So I definitely will not rent from Advantage again and I DO NOT recommend it to anyone.

Our travel agent in NY switched us from Alamo to Advantage when we visited my mother in Delray Beach, Florida in December, 2015. The car rental clerk at the airport kiosk at PBI Airport told us we couldn't rent a car at the airport, and that we had to wait for the shuttle to take us "out of the airport" to rent the car. We had to wait 20 minutes for a shuttle.

For our trip to Nashville, TN, I made a reservation online for a midsize car via the Advantage website on 11/14/2015. I specifically declined the offer of insurance through Advantage, since the auto policy we have is perfectly sufficient and covers rental vehicles. When we arrived at the Nashville Airport on 12/04/2015, the company representative at the Advantage booth again suggested we add company provided insurance, so I explained that we did not need it, and why.

I got an email that stated they charged for a full tank of gas despite the fact that I signed I didn't want them to put gas in and I filled it up. After many attempts (3 hours) to reach a customer service rep I finally talk to "Cynthia" who assured me there is a glitch in the system regarding my overcharge and she will fix it right away. Her promised "fix" included reversing the overcharge, charging the correct amount and emailing me a new receipt. Two days later this fix never happened. Soooooo here I am again trying to reach them. This time I've been on hold for an hour with still no one answering the phone. UNBELIEVABLE. Advantage/EZ Rental Car is either grossly understaffed (will not answer phone) or their strategy is to overcharge and ignore. I honestly think it's a combination of both. NEVER DO BUSINESS WITH THESE CROOKS. Trust me!

The experience at Advantage at Boston Logan airport was one of the worst ones. We had forgotten a set of keys in the car upon return, and had called right away when we noticed it was missing. We were told the key was found and was at the counter for us to pick up whenever since the desk was open 24 hours. We came back in the evening and the person at the desk (who did not want to give his name) was not at all concerned and told me right away that the he had no ideas about any keys left by previous employees for us to pick up. I told him that I was told the keys were at the counter with our contract. The gentleman superficially opened 2 drawers not even looking deeply or moving the papers to check for the keys. He did not even ask my name or confirmation number to look up possible notes left by the previous shift.

Hello, my name is Michael. I have several properties in Florida and visit from NY monthly. On 11/25/2015 I rented a car from Advantage for the first time. The rental contract was wrong and I have been calling and leaving messages since 11/26/2015. I even stopped by the counter to correct the problem and was given another number and Manager's name to call and was reassured that the error would be corrected. I've called the number given ** X 10 and have left at least 5 messages. I would have left more but the voice mailbox has been full for the past month. I've also called the 1-800 number and waited on hold for over 20 minutes each time before getting timed out and hung up on. I've also left several messages on the 1-800 number where I'm told someone would call me back in 24 hours and I still can't get ANY customer service from anyone at Advantage Rental Car.

This is by far the worse experience I have had with a car rental company. We were advised to pay extra for a unlimited pay toll pass at the time of booking. Then 3 weeks later I received 2 charges on my credit card regarding the tolls. Just now 3 months later I received another charge. I have tried calling the company Advantage Car Rental and the phone is off the hook. Don't rent from them.

Customer is really bad. They do not answer the phone at all. They do not know what they are doing and customer service representatives do not have any customer service training at all. Supervisor cannot solve any problem.

Advantage Car Rental is the worse company I've ever dealt with. Run away from this company. I reserved and pre-paid for a car. They gave away my reserved car. They claimed they had only one car left, a minivan. I had to take it. The previous renter smoked in it and there was a burn hole in the driver's seat. After telling me that they had no cars left, they magically came up with a car for a women behind me in line. They lied to me repeatedly. Use ANY other company.

When at the Atlanta airport recently to rent a car, I was asked by the customer service agent if I wanted insurance. I said NO. After that was made clear to the agent, he showed me where to sign and initial the contract on an electronic pad where you cannot see the contract. You think you're initialing an insurance waiver but you are really buying the insurance. It is a scam! I tried several times to contact customer service to have it removed but no one answers the phone or the emails at Advantage Car Rental Customer Service. DON'T RENT A CAR FROM THIS COMPANY! It'll end up costing you way more than the big brand rental companies because of their tricky insurance practice. THEY ARE SCAMMERS! Hopefully, they'll be out of business soon.

I reserved a car for one day at MCCARRAN INTL AIRPORT in Las Vegas for Dec 31, 2015. I cancelled it on Dec 25,2015 but I was charged $50 cancellation fee. Tried to contact them. The company says it's pay now order which cannot be cancelled. If it was cancelled then $50 is charged into my card. I was charged a $50 fee for the privilege of cancelling the reservation way ahead of time (6 days prior to the day of rental). I would not use Advantage Car Rental again. Meaningless policy to eat people's money.

I tried to extend my contract. I was put on hold for long time. I was charged, no robbed royally but not able to reach the customer service. I tried several times. So stay away from this company for your car rental needs.

We have tried everything possible to reach this company. All of our phone calls are answered with a recorded message saying, this mailbox is full. You are given a choice to stay on the line to speak with a representative but they never answer. We rented a car from Advantage at the Fort Lauderdale International Airport location. When we got back home, to our own car in Pittsburgh, we realized that we did not have our car key/remote. We felt that we may have left it in our rented car. It is very expensive to replace and we really wanted to retrieve our property, so we began the frustrating task of trying to contact this so called company. We tried for many days to reach someone, leaving messages and emailing several times also. No reply of any kind has ever come. With such poor customer service, they make it clear that they do not care about their customers at all.

I rented a car at Orlando Airport. The rental agreement was $95.23. When I returned the car nothing was said to me about the car. I returned home to realize I was charged $203.50. I called Advantage to find out why I was overcharged. At that time I was told I did not return the car with a full tank, which was untrue. I have the receipt from the gas station. I told the customer service agent at that time he asked me to send him my proof, which was my bank statement. Absolutely not. They refused to refund the money. I will never rent from this company again. They are scam artist and take advantage of consumers by asking for personal bank info, prove it all.

I rented a vehicle from Advantage Rent-A-Car on December 5th, 2015, at the Denver International Airport location. Prior, I had requested a compact car. When I arrived around 11 PM, I was greeted by a Black, female employee. Her demeanor was very rude, to say the least. Upon completion of the contractual paperwork, I was issued a car located in lot parking spot #315. Although the vehicle was supposed to be a compact Hyundai, it was a mid-sized Chevrolet. The gas tank was only ½ full. When I went back inside and advised the female employee, she stated to me that I could either change vehicles or bring the car back with the gas gauge at ½. I chose the latter.

Advantage car rental on W Manchester Ave by LAX is the worse car rental company. Employees are rude, cars are unkept and they will overcharge you.

I, like many others, rented a vehicle from Advantage and will never rent from them again. I rented a car in Orlando, FL. I had paid all my tolls in cash as I knew nothing of Plate Pass nor was I offered it. Much to my surprise I received a bill today from Plate Pass for a toll that I supposedly did not pay. I know I did not run any tolls and paid cash for every one of them. The $1.25 toll ended up costing me an additional $1.25 plus $24.75 in administrative fees. I called them and the answer I received is "It happens all the time."

It was represented to me that I had unlimited miles on the car. I had a three day reservation at a cost of $111.00. In addition to the inconvenience of them not having a lock box for an early morning drop off, their price representation is extremely deceptive. I was never informed until after I had signed the contract that a $200 deposit would be required. The representative told me that it would be returned to me when I returned the car.

This company clearly does not care what shape their rental cars are in. The first one they gave me had a huge crack going across the windshield. They didn't even notice it. I got in the car and started to drive away and there it was. I asked for another car and they made me do the paperwork all over again. When the new car came, the seats were covered in stains in the front and back. I asked if this is was normal for them to rent out cars in such bad condition and was told that cars with light interiors always stain easily. On top of this, one of their drivers was the rudest I'd worked with. Not worth paying a few less bucks than the companies who really care about their cars and their customers. You have been warned!

My wife and I chose to rent with Advantage over the Thanksgiving holiday since they had the "best" price at the airport we flew into. That will be the one and only time we ever rent from them. What they neglect to tell you is that on top of the price that is online there is a ridiculous $200 deposit on top of the taxes and fees that you pay. After you return your vehicle to them they take their sweet time in giving you your deposit back. We were told it would be 7-30 days before we would get our deposit back. That is completely ridiculous. Also, if you do not have a high enough credit score they will not rent to you, which is something that you may find out only once you go to pay for your rental. This could really screw things up for your travel plans. Don't waste your time renting from this company. The hassle of dealing with them and their terrible deposit is not worth the few dollars you could save by going to the better rental companies.

Booked a car at their LAX office about two weeks before arrival, paying the agreed rate ($118.00) in advance. No problems picking up the car. The next morning, I noticed that the car was full of ants. Lovely. Had to stop and buy rubbing alcohol at a gas station to try to get them under control. By chance I was passing by the airport on my travels, so I called ahead, brought the car in and was given an ant-free car. Very nice. But when I looked at the paperwork I realized that I was being charged an additional $200+. When I explained to the woman at the desk that this wasn't going to be ok, she told me she'd take care of it when I brought the car back, but when I brought it back there was a long line and I didn't want to miss my flight. I figured I'd take care of it on the phone -- big mistake.

I rented a vehicle from their Las Vegas Airport Location. It was a very bad experience. Despite my saying no, I was upgraded to an Expensive vehicle as I was using my credit card and I had Auto rental Collision Damage Waiver through my CC. Despite that, I was charged with HEAVY insurance. Very fraudulent. Will never use them again.

Submitted proof of my business insurance which covers all hired/rental vehicles. They asked to provide proof of personal auto insurance. It took more than an 50 minutes to rent the car. I booked full size car and gave me 4 cylinder Camry in poor condition.

Regarding reservation number DEN - **. On Saturday, 11/21/15 we picked up our STANDARD sized rental car from the Denver location, which was reserved because we needed to seat 5 people SAFELY and comfortably. The next day after picking up other family members, we discovered that the rear passenger side seat belt had been disabled. Someone had tied a large knot in the belt, which had retracted and could not be released. I tried to call the Denver location but was unable to reach a human being and ALL mailboxes were full at all extensions.

I went to Sacramento airport on 11/25 around 7 am to rent a car for my wife. At the counter, a valid driver licence and credit card was presented. The person at the counter asked for proof of liability insurance. We both have liability insurance. Since I was giving a ride to my wife in my car my wife did not carry her proof of insurance. Customer service at the counter refused to release a car. I was willing to buy additional rental insurance. This company did not even attempt to sell rental insurance. Customer service was very poor and the agent was not willing to accept the current proof of insurance which I was willing to bring within an hour. When I cancelled reservation they did not even send me confirmation email. The inconvenience created by this company and their poor service is not worthy of business for a customer who was willing to meet company's policy requirements.

I rented a Hyundai Santa Fe while in Orlando, FL in July 2015 for a family vacation. I took out the insurance with Expedia for this car rental. Brought car back and this company has been HARASSING me for payment for damages done to a door that were NOT done by me. The worker of "Dis" Advantage Rental Car, knew exactly where these scratches were when we returned the car! This is a bit suspicious and seems like a regular scam that they play on customers or, more specifically, minority customers like myself.

My wife and I traveled to California to visit our son from San Antonio. We arrived late in DFW Airport upon returning to Texas. We had made a reservation with Advantage Rent-A-Car and we're staying with family that night. Everything went well and we returned car early the next morning to catch our early flight back to San Antonio.

I rented a car in California. While I was there I went through toll stations where there was no option to pay. I paid the tolls online. Subsequently, after I went home, I was billed by Advantage for the tolls which I paid plus an administrative fee. I sent Advantage copies of my credit card statement which showed I paid the tolls and followed up with a phone call to verify they received the copies. They said they had and everything was fine. Now, months later Advantage claims I did not pay the tolls. I have spent literally hours on the phone with various Advantage personnel to try to clear this up to no avail. They keep bouncing around from one phone number to another and each time I have to re-explain the problem only to be told there is nothing they can do and then get referred to another phone number.

Rented a car in Florida. Everything started out fine. That didn't last. When I picked up the car it had scratches all over and severe damage on the lower right side. Not a big deal, it is a rental. When I returned the car, they managed to find a dent you can't even see in the hood. Oh it gets worse. About 2 weeks later I get a bill in the mail for not paying my tolls (paid for the sun pass when I rented the car). After getting the run around for weeks, I finally got that taken care of (after several calls and emails). It just so happens 2 days after I get that taken care of, I get another email about the damage. Isn't that convenient. Still dealing with this issue. Requested previous damage reports but was told that's not their procedure. What a nightmare. Run far from this company. I can't believe after seeing all the issues that this company is still around. Must be paying off the right people.

We rented a car from them in Austin, TX. We returned it two hours early and brought the keys to their in-airport counter where the rep was working with another customer. He told us to just drop the keys into the drop box on the counter and he would take care of checking it in. We specifically asked if we needed a receipt and he said no and that we "good to go." The company did not check the keys in until the next morning and logged that in on our receipt as the time that we turned in the car. We were then charged for another day at a much higher rate. We called and finally got hold of a rep who promised they would look into it and call us back. We said we would do a charge back if it wasn't resolved, and the rep actually said to go ahead and do that! They never called back, of course.

I reserved a car for a 10:30pm pick up with Advantage Rent A Car at the Dallas Love Field Airport. I called Advantage to let them know my flight would be a half hour late and that I still wanted my car. They changed my reservation to 11:30 and told me they would be open until 11:30 that night. My flight arrived at 11:00 but we had to wait for a gate to open before we could deplane, so I tried to call Advantage at 11:05, 11:10 and 11:20 and no answer? We finally arrived at a gate to deplane around midnight and the counter was closed. I slept at the airport and was down at the Advantage counter the next morning when it opened to find out they had given my car away and had no more cars! They also told me they were open until midnight the night before, so I told them I called and there was no answer and when I arrived around midnight the Advantage counter was closed.

Our family just returned from a week's vacation at Fort Myers Beach, Florida. We booked our rental car reservation through Airport Rental Cars.com. The rental car partner was ACE Rental Car with free shuttle pick-up at the Southwest Florida International Airport at Fort Myers, FL. The rate quoted and booked on May 9, 2015 was for a 7 passenger Dodge Grand Caravan "Sedona" Minivan for a weekly rate of $183.12. There was estimated taxes and fees of $67.73 for a Grand Total of $250.85 due at pick-up. Among the information provided about our reservation by Airport Rental Cars.com included a statement that said "Payment for this reservation is due when the car is picked up and will be charged by ACE".

I rented a car from Advantage Rent a Car in San Antonio. I received my credit card statement today and have multiple charges from them. I call their customer service to find out what is going on. I am told that I returned the car late and they have charged me for an extra day, for insurance, and repairs to the car. First off the car was not late, I already have insurance and there were no damages to the car. It was a new are. I will never use this company again. I am thinking about calling the credit card company and having the extra charges removed.

Prepaid for a car at Sky Harbor airport. Got the car and drove up to the booth. Lady asked for the paperwork, so I hand her the rental agreement. Then she wants the forms on the dash, which was the form you use to mark down damages. She then informs me that I needed to fill it out and should have done it before I left its parking spot. Never have I seen this done as it's always done at the booth. It's dark so I want to back up into a spot and look the car over at my leisure. She didn't want me backing up, so had to do it right there at the booth. Then another car pulls up behind me, so I need to hurry to get the form filled out. Flustered, I just handed it back to the lady and drove off. Told my husband I had a terrible feeling about this company!

After shopping online for quotes on a 9-day rental car I settled on Advantage. Big Mistake! I entered the code "SMBNS11512" that I found online for up to 20% off. The code said that 361 people had successfully used it today. However, after I entered the code, the entire rate of the car skyrocketed (see actual photos attached). I contacted the 800 number to speak with a rep. He repeated over and over it was "beyond his pay grade." WHAT?? Why is he answering a phone? I requested a manager. Bigger mistake! After holding for 10 minutes I got a very irritated gentleman (using that word loosely) that was quick to inform me his shift was over at 5pm so I had 5 minutes tops. WHAT??? Already I knew I would not use this company with zero customer service but it was the principle of the old Bait and Switch tactic that just really pissed me off.

If I could give no stars I would. I was overcharged for my rental car. And I'm being told that the 800 number online isn't actually the corporate office, that the corporate office doesn't have a phone number. Long story short stay away from this company!!

Went to my travel agent in Hagerstown Maryland and rented a Chrysler 300 from Advantage. Arrived in Phoenix Arizona on the 24th and went to Advantage to pick up the rental. We were told that the car we had reserved wasn't available and we had to get a Chrysler 200 instead. There was no deduction in price. When picking up the car I cover the car with a fine toothed comb and listed every little scratch and dent. There was even a very small chip on the windshield. I gave the report to the attendant to leave their facility and she signed off on it.

I made a reservation for a car to use in an upcoming trip to Salt Lake City, Utah. They did not make it clear that the pick up site was off the airport premises. No problem, an Advantage Shuttle picks up in front of the airport rental site every 15 minutes. So I had to wait a little to catch the shuttle. Still not a big deal, just wish I had known ahead of time. Our shuttle loaded up and took us to a site a few minutes down the road. When I arrived I found a small office packed with people sitting and waiting around. Not a good sign. I go in to pick up my car and am informed that there will be an hour and a half wait for the car. They have no cars available and these other people are waiting before me. I asked how it was possible that I had a reservation and a car wasn't here waiting as it should be. They replied by saying they are waiting for cars to be returned.

I rented a car from Advantage and needed to cancel because of a family illness. I was charged a $50 fee for the privilege of cancelling the car. I would not use Advantage Car Rental again. Poor policy.

These people are very unprofessional. They will talk to you any kind of way and just take your money! They charged me for extra days and took the money out of my deposit, then charged me $98.21 for the same extra days. Do not rent from Advantage. They will rip you off! I would never recommend anyone to them. They gets zero stars. Thumbs down!

Dropped off my rental car in Las Vegas. The guys told me I was all set. When I arrived home I looked at the receipt that they emailed me. I was charged more than double the rate that I agreed to and was listed on the rental agreement. I immediately called the customer service number. After waiting 25 minutes on hold. The representative agreed that I had been overcharged. However there was nothing he could do about it. I was instructed to call corporate, which of course was closed!

I reserved a car at the Advantage at the Boston/Logan airport. I arrived in the middle of the night and went straight to the rental car area. I was told that there were no cars left even though I had a reservation. They also could not get me a vehicle from any other location or vendor. I was given a number to call on Monday, at this point it was 1AM on Saturday. I had to spend an additional 2 hours at the rental car area to get another car from a different vendor at a higher price.

I reserved a car through Car Rental.com for an economy car to be picked up in Boston Logan Airport on October 30, 2015. The reservation was confirmed and the rate of 256.00 per week was confirmed as well. This reservation was made back in May of this year. I confirmed the reservation with rentalcars.com a few days before my scheduled trip to Boston. Upon an on time arrival at the airport I made my way to the advantage counter in the Logan car rental center. There was a sign at the counter stating there were no cars available and to call an 800 number for assistance. The call was answered by an Advantage agent at some unknown location who offered no assistance whatsoever. After several unsuccessful attempts to get help from their contact who displayed an I don't care about your problem attitude I was forced to pay a walk-up price at another car rental agency at double the price of the car I had reserved.

I rented a car from this awful outfit on 6th Oct 2015 returning it ten days later. At the check-in the girl tried to get me to upgrade etc. This is understandable if annoying as I always say I have been coming for 15 years to see my sick girlfriend and all I do is park up when I get to her parents' house. We are both sensitive to light so she doesn't travel out anywhere apart from appointments.

Wish I had read these reviews earlier! Rented a Kia Soul or similar at the Tampa location. Was told at the counter that they didn't have a Kia Soul available, and I'd have no choice but to upgrade to a mid-sized vehicle. I had to pay the difference of $80, even though they were the ones who did not have the car I booked. I was then informed that none of my own insurance would be remotely adequate for their vehicle (I checked and it was fine) and was heavily pressured to buy more products. Was then told my trip to the beach would take me along toll roads (not true). Was also told there was no way I would ever make it to the beach without a GPS, despite the fact that I have a cell phone. I had to decline about 10 different add-ons and each time I was basically informed that I was making the largest mistake of my life.

I was rented a dirty car and that should have been the tipoff. After driving it from Salt Lake City to Yellowstone I found the tread bars showing on the front tires and exposed wires on the left front. I found out when I had a flat 14 miles south of Yellowstone. When I called the company it took over 2 hours to get a response on what to do. I was driving at 50 MPH on the spare with the other bad front tire back toward Jackson, Wy. It was 300 miles from Yellowstone to the closest place (Salt Lake City) that had a replacement tire for the flat one and the other tire was unsafe to drive.

I paid for a mid-size vehicle to rent through CarRental.com. When I arrived at the Advantage counter in Phoenix at 10:30 p.m., I was told by the agent that I had indicated pick up time at noon. At the time I reserved the vehicle, I did not know my flight schedule. The agent told me that after four hours after the indicated pick up time, the computer program resets itself. Really? Basically, he was telling me that he did not have a mid-size vehicle available. I asked him for a smaller vehicle and he said he had none. Long story short. I had to pay $18.00 a day for a Chevy Suburban on top of what I had already paid for the mid-size rental. I think I got shafted. I will never rent from Advantage again.

Never rent from Advantage in Hawaii. We recently returned a car to Advantage on a trip to Hawaii, and unfortunately there had been traffic so we were in a hurry to not miss our flight. They charged us for excessive sand in the car, which there was not. The car was not any dirtier than any of the other 7 trips I've taken to Hawaii, but this time they described my car as horribly dirty. We tried to contact customer service, were given a complaint number they never responded to, and eventually told that there was no way they were refunding our money because we didn't have pictures of the car. I was hung up on three times in the process of getting this information. Worst rental experience of my life!

I wish I had read these reviews. Sounds like they try to pull the same scams with everyone. They told us they had no cars in our category and tried to up sell us. They charged me for all the extras that I was very clear about that I did not want. If you HAVE to use them, MAKE SURE you read anything they ask you to initial or sign. Customer service is horrible. I was passed along from one person to the next. Was told several times they would contact me. Never heard from anyone. I was finally told they don't give refunds.

Very rude, very unprofessional, and Thiefs! We reserved a Chevy Impala for $161. When we arrived they tried to push their insurance on us. We said, "No thank you." We're told we had to leave a $200 deposit. Ok that's fine. Well we never got an Impala, got an old dirty Sonata without a full tank of gas! Upon returning the car now with a full tank we noticed $400+ in charges. When asked for our deposit back they couldn't reverse charges, and we were charged for their insurance even after we declined. We showed them our contract but they had no authority to give us our money back! And had to contact their corporate office. Which I'm still waiting to hear back from (it's been a week) and today I noticed more charges for gas when we returned it full. Please save yourself this nightmare and Do Not rent from Advantage!

I rented a car from Advantage in Maui in September 2015. I knew that gas prices in Maui could be volatile so I chose the "pre-pay" option when signing paperwork and getting the keys. The car itself was fine and the woman at the desk was sweet and polite. When I returned the car and got my e-mailed receipt, I noticed my gas charge was over twice what it should have been. I tried calling the Maui office to get an answer, but despite many failed calls and several unreturned voicemails, I never heard back. Then I tried the customer service line. The man I spoke with told me that I has signed up for the "drop-off and pay" option, which was something like $9.00/gallon! I never would have agreed to something like that, so I told him I wanted that fixed. He said he'd send it along to their corporate office for review.

I went online to rent a car in Denver to travel to Frisco, Co. for 24 hours and the total car price was only 67.91. When I got to Denver airport and Advantage took me to their car lot then everything changed. It went from a smooth simple deal to they did not have my car and they had to upgrade me and I went from a car with a 6cyl. to a SUV with a 6 cyl. as well. Not much of a upgrade and the cost went from 67.91 to 243.14 and believe me they rushed me through and had me to sign the contract. And told me it was only a deposit and I would get all of it back other than the 67.91.

This was the second opportunity that we gave Advantage Rent-A-Car from the Dallas Fort Worth airport rental center. It is the second time I waited in line only to be told you are no cars available at the moment but that I could have a seat and wait until one has been checked into the system. I explained that the last time I was here there were no cars available at all and she should be there are cars but I would just have to wait. Never ever use this company from DFW.

They got to be nuts. They wouldn't sell me insurance because I'm a local. I have insurance for my car, but it would not cover a rental. I said every one of your competitors have insurance and they are glad to sell it to you. Needless to say, I didn't see the Advantage. The agent claimed it was company policy not to sell insurance to a local or someone residing within a 60-mile radius. I would not rent a car without insurance, would you?!!

Our day started out at 3am. After a 40 min drive to Mitchell Field Airport, in Milw. Wi., we took a connecting flight to Atlanta, and then on to Raleigh, NC, to celebrate the wedding of our oldest son. My wife and I are very thorough when planning trips and this one was no exception, having everything booked months in advance, including car rental.

We were mislead by the lady at the desk about everything. She wanted to sell us all kinds of extra insurance and was rude. First car had no electronics that worked to back. Everyone was very rude. Second car we were in and pulling out and they stopped us and said they already rented it out to someone else. Finally get 3rd car and were on our way. That was the beginning, overcharged for gas. Couldn't switch credit card back to original cause they weren't allowed to do make changes. Have a manager call you and I'm still waiting for that call. We talked to Tony, Omar, Dawn, Cynthia, Naomi, David they are all passing the buck. I would NEVER rent from this company ever again. I am going the route the other guy did with the Better Business Bureau. These guys are rude and terrible with customer satisfaction and don't do what they say. Stay with the other rental car companies in Phoenix.

After we paid our money and looked the car over, the entire door over the gas cap was gone, looked bad! When we drove on the highway we could not get enough power up to pass anything, it would not shift into passing gear. The tires' air was leaking. We paid top dollar for this car. Advantage does not offer any discounts and they have it posted no refunds. We rented at DFW in Dallas. We will never rent from them again.

I rented a mid size car for 6 days in Nashville Tennessee. I drove to Kentucky where I have family. Then drove back. Advantage charged my credit card 31.75 for tolls made in Massachusetts. When I contacted them, I was told that I would have despite the charges with the toll company. The person I spoke with at Advantage was rude and just kept saying that I had obviously been to Massachusetts. I explained that from the mileage, it was clear I could not possibly been there. They finally said someone would be in touch with me in the next week to try to resolve the problem. I have never used this company before and NEVER will again.

I rate my experience as 1 star because there is no option to go lower. I was picked up from the airport by their shuttle, and when I got to the office, there was a line out the door, and only 2 agents working. It took an average of 10-15 minutes for an agent to complete a single transaction. At one point, one of the agents just left. The other agent was just as surprised as the customers were.

I was charged extra for no reason. I called multiple times to customer service and no reason was found, and was told I will be contacted in 48 hours. After 6 calls, I gave up. This was my fourth time that I rented from Advantage. I was never happy with how they treated people or handled the agreement, but extra charges was totally absurd and unacceptable.

We arrive to the counter at the airport at 12 am and were told there were no cars available and we would have to make other arrangements. There was no "we are sorry, let us find something for you and cover the expense," just "we can't help you!" When I told the girl at the counter that she would need to find us a car at another rental company she was very angry!! We were told to go next door to Dollar rental where we would pay three times as much for the rental! Here we are at 12 am in the morning with no car, stranded in NY. I asked her why don't we have a car when we had a reservation - I was told that reservations don't guarantee a car! UNBELIEVABLE! I am a travel agent and have never in my years of travel or booking travel experienced anything like this! I am putting the word out to our company of 60,000 agents to NEVER book thru this company!!! FURIOUS BEYOND WORDS!

I returned a car that I have rented from them for two weeks but I left 2 beach chairs and a board that belonged to my son in the trunk. When I went back to this company on the same day to ask to return these items, they said that didn't have it. They replied that maybe "When someone washed the car someone then stole it". The manager did not know who took it. The weird thing about this is that the employee told me they have not washed the car but a minute later the manager tells me they did and maybe someone stole it. I don't know who is telling my the truth.

Thieves - finally they take advantage of you in every way!! Thieves, worst customer service. Tempted with low price online, cost me double than regular rentals. They don't even change dates, need to cancel and paid $50 fee. Don't get tempted with low price, end up with big hole.

Thieves. Worst experience ever. Made reservation almost a month in advance. Immediately realized that I had selected the wrong airport location. Called 'customer service' to change and was charged a $50 cancellation fee. Needless to say, I did not rebook the reservation with them but used a more reputable agency. Don't trust me. Check out their reviews on Yelp, Facebook, and other sites. Unable to give 0 stars.

On July 21, 2015 a full-size car was booked and credit card was charged with Advantage for an upcoming trip to Denver on August 20th. Upon arrival a full-size car was not available & we were given a economy car, but upon check out was not credited for the difference. We tried calling & had to leave a message & we're told that we would get a callback, which never came. On 8/24 - I called and spoke to CS #, was given a reference # ** & was told I would hear back within 48 hours - no word. On 9/3 I again called & was told by Carina that the claim would be expedited - again nothing. Called again on 9/9, spoke with Angel - again it has to go thru corporate & would hear back again, nothing. Then on 9/16 I am told I have to email (no word advising this on the 3 previous calls) Customer Service as it has to go thru Corporate. When I asked for a telephone number, they claimed that there was not one that they could give me.

We flew to JFK Airport in NY overnight for a wedding. We had a confirmed reservation for a car. Got there and no cars available and no idea when one would be available. We had to go to another agency and rent a car on short notice and pay 3 times what we planned for 24 hours. When I showed my displeasure with the staff, one girl said, now you are not getting a car. 2 rude ** and 1 useless Manager. Stay clear from this place. Filed a complaint 1 week ago with call center. No response. Called home office in Orlando, Fl today. Spoke with another rocket scientist who said cars are subject to availability. Complaint is going nowhere. The staff should be cleaning toilets at JFK Airport and not dealing with the public!

First, at the Maui airport, we walk to all the rental car cie location, but there were no sign for Advantage. We ask to another rental cie where is Advantage office and we have to walk to the median and wait for the shuttle at the pole 2 (but again no sign of Advantage). 5 minutes later, the shuttle is there. After a 5 minutes ride, we are at the office and no line, we are happy. Then, the girl check-in our reservation. She try to sell us insurance and when we said no, she lost her smile and try to deal with us, telling she will give his employee cost insurance! Then, she tell us our insurance will not cover the rental lost, if the car is at garage for the days the car will be fix if anything happen, meaning if we had an accident and the car is at garage for ten days we have to paid like if we rent the car for the 10 days!?!

There was an error in my reservation in which my car was scheduled to be returned one day earlier than what was intended. Per Advantage's terms and conditions, I should have been charged a standard rate for up to three days for each day past the reservation return date. The car has a standard rate of $98 per day based on their website, but they charged me nearly 2.5 times more than that ($231 + taxes + add-ons). The original quote for my rental was around $300 total, but my credit card was ultimately charged over $800. After 4 weeks, 4 phone calls and one email, I have not heard anything from the management team at Advantage. This company has questionable ethics. Don't trust them with your credit card.

This company is terrible! I rented a car in Nashville last minute due to a funeral. When I arrived at 11:30 pm after a long night of flying they informed me that they were oversold on cars and I would have to make alternate arrangements for my 2 hour drive to Kentucky for a funeral that was to begin in 9 hours. They showed no sympathy and didn't apologize. I had to pay $400 for a last minute rental with another company.

Had a flat on 3rd day, saw a nail in the tire, replaced with spare and returned car for another. Received email demanding over $540.00 to replace the single tire on my low end budget rental. They treated me like I was a criminal on top of it.

I rented an economy car with Advantage through the Southwest Airlines website to pick up at the Phoenix airport. I needed to get to an appointment at the Mayo hospital. At the counter, there was only 1 person ahead of me. It took almost an hour for the agent to get to me and he stated he had no economy vehicles available so I would have to choose between a van & a Suburban SUV. The delay caused me to be late for my appointment. When I returned it the next afternoon I had no time to put gas in the tank before I had to make my flight.

First I rented a car online for Orlando, Florida. It said it was in the airport. I checked it 5 times I did not want to rent off property. We get to the airport and it's not on property like they advertise so we had to take a bus to their complex. Their explanation was they would be in the airport the week of the 13th but not yet but they are advertising that they are that made me angry them. When we got there and got in line it was chaos. We waited around an hour for a car. When we got up to the counter they were out of cars. We had to take a van. We wanted a compact - didn't want to pay for gas for a van. Then the guy speaking to us was foreign and we could hardly understand him. I paid online 113.00 - that was my total. We told them no insurance. We had a letter from our insurance company that our insurance covered us.

Basically in a nutshell, I rented this car through Advantage because my company uses them. Dirty car… bad tires. I was going to a church convention and got out the car smelling like smoke everyday because the car smelled so bag. When I mentioned it the guy said "this is the only car I have," but the lot was full of cars. I called and the rep told me "talk to the manager on duty". Well when I got there they didn't have any managers because it was Sunday.

June 3, 2015, I was charge twice for one rental. Upon realizing Boston Logan Airport error, I called and left multiple messages for management to call me back. Steven **, finally returned my call on 6/22/2015. He was RUDE and unprofessional. He monopolized the entire conversation by talking over me without listening (a skills set he should have and display as a manager, being in the customer service industry). He found the error and informed me that he would request a full refund of the duplicate charge and call me back that day. Well, that has been almost three months ago despite my many attempts to contact him through the number he gave me in June.

If it were possible to post zero stars, I would. This was the absolute worst car rental experience ever. Without exception. I rented from this company (a rental I paid for in advance) solely because the price was reasonable and my intent was just to have a car for a day trip around Vegas. But I will never attempt to rent from this company again no matter the cost (which, by the way, includes a $200 hold on your card that they don't tell you about until the time of rental). After waiting for approximately 30 minutes in line (even though there was only 1 person in front of me), I had the displeasure of meeting the most discourteous, unprofessional, rude counter agent I've ever dealt with in any scenario. When I told her that I did not appreciate her attitude, another agent named "Damien" came over and I anticipated that the process would then be improved. I was absolutely wrong as it just got worse.

Just recently rented a van with Advantage Rent a Car. On the way out of the parking lot, the attendant inspected the car but never asked me step out of the car to do my own inspection. The lot attendants inspected the car but didn't pay any attention to the windshield. I can tell that he was a fairly new employee in training as there was another guy there telling him what to do. After leaving the lot, I noticed that there is a small, pin size rock chip on the lower part of the windshield on the driver's side. At that time, I didn't think much of it thinking that it is probably fixed previously. Also, the van was not properly cleaned and detailed when I picked it up. I was cool with that thinking that it will get dirty anyway with the road trip.

I rented a car at the El Paso Airport location right before they closed at midnight. I was unable to return the car because they were closed. The Low Tire Pressure indicator and two warning lights were on the dashboard. I had no choice but to keep the car. I filled the tire up with air, and later, 2 cans of Fix-A-Flat and the tire continually kept losing air as I drove from midnight-3 am. The next morning I discovered that the tire had a HUGE hole in it that had been patched and plugged. I had to buy a new tire, since there was no spare!!

Went to Denver Airport Advantage rental place. The lines were very long. Took 1 1/2 hour to get a car. When we booked they said standard car were told $325 then at the counter we were told that it would cost $750 as standard car has only 4 cylinders and would not go up the mountain so now we have to have a bigger car. After much negotiations they gave us for $525. This is a typical bait and switch. Never will we rent from them again. Very angry.

When we incurred toll fees, we contacted Advantage to find out how to pay them. The representative looked up our paperwork including rental location (Southern California) and very clearly informed us we should NOT pay directly to the state but that Advantage would charge the toll fee to our credit card when that toll fee was reported to Advantage. It turns out in Southern California they do not offer this service. As a result we were fined by the toll authorities and by Advantage! To verify what Advantage tells customers, I called twice today and both times was told the same false information for a total of four agents telling us incorrectly. This was no accident. We are challenging Advantage's fine and will report this incident to the BBB. Their lower rates are costing us a lot of money and time. Go with another company.

I went to the Advantage Car Rental place at La Guardia airport in New York. First of all the shuttle from the airport to the car rental place took forever to pick us up, second of all the driver was rude and no respect and third the car rental place had rude staff working. The guy there was falling asleep and very rude and then they tell us at the last minute they don't accept debit card rentals. So would I go there again? No. Would I recommend to anyone? And I wouldn't so think about people before you go there or rent online.

Rented a car in Houston. Declined insurance in booking as well as counter. Was still billed for it. 113.00 rental turned into 240.00 rental. When called, I was basically told "You should have read the contract. We can't refund your money." Asked to talk to a supervisor and was put on hold. After a few min the line went dead! Do not trust this company!

Not a very pleasurable experience at all. Car was filthy, huge dent in side front, dented in rear side. Right front tire had hit something, and the rim was covered in whatever it had hit. Icing on the cake, the right front tire was hanging on a hair. This car was a hazard. Cannot believe it passed their inspection. It certainly didn't pass mine. It's a shame that the almighty dollar wins again. People beware... Never again.

When I went to Denver to rent my car I reserved, I was told the economy car I ordered would not go up the mountain so I needed a 6 cylinder car for another 20 dollars a day. When comparing prices theirs came up the least expensive. When adding another 100 dollars it wasn't the cheapest and I could have gotten a better deal elsewhere. NO TO ADVANTAGE if you are going anywhere there's mountain.

I booked my reservation for 1 day at $53. I explained to the agent at time of pick up that I would only be returning the car a few hours later that day passed the 24 hour period. She informed me that was no problem and that they would charge me $53 for another day. They instead charged me OVER THREE TIMES the amount ($179) for bringing the car back 5 hours passed the deadline. The charge has been disputed and escalated and won't know what they will do at this point. Will never rent from Advantage again.

I called and filed a complaint with customer service after my experience renting a car at Advantage. Over a week later, the company has not responded, and I am told I have to continue to wait for head office to come to a resolution on my case. This was my experience: I had many issues from the outset. Firstly, I arrived at around 8:30 AM to rent a car, and waited in line until about 9:30 AM before I saw the agent to rent the car. I then waited three hours before the car was ready for me to take off the lot. The rental time indicated that I rented the car at 9:30am, but in fact I didn't get keys until noon, losing almost half a day in travel.

I am very unsatisfied and will never recommend Advantage. I had a flat on the side of the road while with my kids, not even a gas station close by. While I look in the trunk, there was no spare. I was so afraid because we on the side of the road. No choice I had to make it to the nearest gas station. I could fearing for mine and my kids' safety. Meanwhile I call the company and I was told that they do not provide spare tires. I was very pissed off as I have rented from several other car places and never had this problem. I call 1800 number to make a complaint and still waiting for a response back. Nevertheless as I found a 24hr place that come to you. He checked out the tire and I was told it had been plugged before, which makes me even more mad that Advantage doesn't have their workers do a full inspection. I will make sure that I report them to the BBB and whatever else I can to make sure others are safe.

First off I want to start off by saying their customer service is horrible. The people that they have working in office are horrible. The people that you call for customer service is horrible and I haven't got to talk to anyone higher than customer service yet because they won't even return my call. So poor poor poor. Should have kept my deposit. They tried to say that I smoke in the car. When I left company they didn't inspect my rental. Lazy because I didn't have the paper in the car to check off for final inspection.

I rented with Advantage because they were by far the best deal, but I went in knowing there was a high risk of issues. I had my fair share of problems, but I'm OK with how it turned out. I prepaid on the website, getting a free car upgrade by making a profile. I went to the Casino Advantage Desk I was renting from - the person never showed up for work that day and she's the only employee. The casino offered a free shuttle to another casino which has an Advantage Desk. Eventually I got there and talked to the person. She was what you expect/hope for in an employee so it went well. She gave me another "upgrade" level on the car, and told me she couldn't give me a discount, but circumstances actually made the rate cheaper for me by about $23.

I called the customer service dept and informed them that there is a pending charge of $264.86 on my card. I also informed them that the rep at the counter said this $200 was on hold. I am a frequent rental car customer and understand the hold but never have I been charged the hold to rent the car. The customer service rep was rude and matter of fact with me about that. This was a deposit and the deposit would be refunded to me in 21 days if it was a debit card or 5-7 days if it was a credit card. My "deposit" or "hold" shouldn't have to be refunded if it was just hold. This should have been in a pending hold status not pending charge status to clear my account. I'm going to see if my "deposit" is return to me in 7 days.

I have rented the car through kayak.com and purchased insurance as well. At the time of getting the car, the OGG Advantage personnel tried to sell LDW. I showed him my booking, which has insurance info on, and refused to buy. He said, "Ok" and made the initial paperwork, told me LDW will not appear in the final bill but it did not. Now I am trying to get refund, so frustrated and angry, because he fooled me on paperwork although I clearly declared I did not want to buy and show him my insurance documents. Still waiting response from their headquarters. Stay away from OGG Advantage and stay away from that thief.

Advantage car rental should be called "Take Advantage Rental". I am a well seasoned traveler and happened to go on a trip with my elderly father and 3 year old son. First of all they said that my printed out copied receipt from rental car.com was the wrong price and they would not be able to honor it. Then went on to say that if we were planning to go to Estes park then a 4 cylinder would not make it. Short story -- $191 rental turned into a $443 rental. I know I should not have let them convince me that a 4 cylinder wouldn't make it but I had a lot on me that day with my elderly father and 3 year old son. After reviewing the bill I noticed they charged me for taxes twice also. One week later with 3 phone calls it's still not resolved! Double charging for taxes is illegal and should be a obvious mistake fixed promptly.

My husband reserved a car for us to pick up and drive at Denver airport Advantage car rental. When he checked in the rental agent convinced him that the car needed to be upgraded as the subcompact car reserved would not make it through the mountains in Aspen where we were planning to drive to. Then they charged us $300 extra for three day rental! We went through the mountains all around Aspen for the next three days and we saw many cars that were very small with small engines such as Honda Fit or Civic having no trouble whatsoever handling the elevation of the mountains all around. Requiring us to upgrade and charging us $300 extra for good reason but for their own profit was very evident. My husband and I will never rent Advantage again! Be warned that Denver Advantage is good for one thing... taking Advantage of their customers!

My two friends and I rented a vehicle from this place and it just about ruined our vacation. I would not advise anyone rent from them ever. There's a lot of other rental car companies on the island, just about any other one, than this place. We were in Waikiki on vacation and wanted to rent a car to explore the island. We were rented a Mazda minivan which broke down not once, but twice within less than 24 hours. We rented the car on July 26, 2015 at 11:30 a.m. from the Ala Moana location.

Worst customer service in a retail environment ever. The clerk lied to me about my car "not being ready as it was being washed" and said I could drive a different, better car for more money daily. When I declined I was told I was in luck and brought my car which was filthy and had bird poop baked on the windshield. I had to retrieve my car myself. The clerk had scratched incoherent, illegible directions from this idiotic Advantage rental place -- 20 minutes from the airport to begin with -- to the highway. Once inside and on our way, my kids discovered the back seat was loaded with ants. Unfortunately we were too far from an Advantage store to return and so we had to repeatedly vacuum the car.

I rented a car in Fort Myers in July. I was quoted a price of $304.00. When I returned the car I was billed $400.00. When I questioned the increase at the counter I was told it was a deposit that would be credited. I called today and was told that the extra charge was for the additional driver that I put on the rental agreement. If I was told this I would have not put my wife down as a driver. The agent claims that I signed the agreement that indicated the extra charge per driver. It was never explained to me and I would not recommend Advantage to anyone because of this deceptive procedure.

They charge and then refund the wrong people. We've been dealing with this since June 10th! Update to come...

We had a reservation with Budget Sacramento, downtown location. When we went to pick up our car there was no car. Many phone calls, lots of time on hold, and finally a trip in person to the Budget airport site yielded no car. A quick stroll down to the Advantage counter and five minutes of a very pleasant interaction with Christian saved the day! He was sympathetic to our situation, very pleasant, and efficient, setting us up with exactly what we needed and having us on our way with zero complications. Advantage will be our go-to rental agency from now on. Cheers to Christian and Advantage!

Ft Lauderdale Airport - When we checked in we asked if they had child booster seats. They said, "Sure, just grab one when you get your car." Didn't tell us they are $13 a day! Half the price of the car a day! You can get a booster new for the price of a day. They did nothing.

I reserved a car rental with Advantage thru carrentals.com. When I got to the rental counter in Phoenix, they did not have a single car! I have rented cars for years and have never had this happen to me. My rental was supposed to be $90 but instead it was $300 because I had to scramble at the airport and find a car. When I returned home, I opened up a complaint with Advantage regarding the incident. They created a case and said they would get back to me in 24/48 hours. It's been two weeks and I have not heard a thing. I've called them a few times to check in as well. I'll never rent again from this company. They are garbage in my book!

I just rented a car on the 1st of August in Forth Worth, Texas. It was only for 3 nights, and I paid $101 for it. I see a lot of money problems with them after reading these reviews. They told me at the counter that there would be a $200 deposit. I thought this was normal, so I didn't complain. The car's been great. The customer service was spectacular. But I did notice on my credit card, it says that there was a $315 charge. I know I paid $24 extra for some kind of insurance that they talked me into... but I denied everything else. So that should be around $224. Not $315. I return it in the morning, and I was assuming that it was some mistake and it'd be an easy fix. After reading these reviews, I'm a bit worried. I guess we will see.

We recently visited our son in Sacramento, California. Using our rental car, we took a day trip and went across the Golden Gate Bridge. Imagine our surprise 1 month later when our charge card had a fee on it for $31.75 for toll crossing the bridge. When we asked about it they said we were supposed to pay the toll electronically. There are no signs or information telling us this, and the rental car place never asked if we would be going across the bridge. We have since found out that other rental car places ask if you going across that bridge and supply with a device that will then charge your account the toll. Since we never have visited California before, there was no way for us to know, and we did not have computer access during our visit, so no way for us to electronically pay it within 24 hours. This is gross misinformation, and a huge rip off. I will never rent from Advantage again.

I rented a car from the location at the Chicago O'Hare airport. I got there at about a half tank of gas, but was overcharged for not bring it back at a full tank of gas. I called that location and they directed me to their 800 number. Upon calling that number, they were rude and the manager Richie (employee ID **) transferred me back into their automated system when I asked to speak with someone other than him. My issue has yet to be corrected. I WILL NEVER RENT FROM THEM AGAIN!!!

When we got our baggage at LAX we had just missed the Advantage Car Rental shuttle. After waiting 20 minutes we called the number for shuttle information and were told a shuttle came by every 10 minutes. We waited another 25 minutes and an Advantage Shuttle came by again. This time after trying to wave it down it drove right on by us. After another 10 minutes we caught the next shuttle bus to another car rental company. After all this waiting my wife and I were over 50 minutes late getting to our destination. My then $200.00 a week rental jumped to over $450.00 a week at another rental car establishment.

Was told my insurance would not cover a rental car in Florida. When I told him I had USAA insurance he said they were the worst. As a combat veteran I was offended by his lack of knowledge and respect for our armed forces. I refused his insurance so he listed a second driver without my knowledge and charged me $36.00 that I did not authorize. This company needs to be put out of business. Why are we not protected from these thieves when authorities know about their illegal practices?

Booked a car from Advantage through Expedia. Got to Honolulu International Airport. Got transported to auto rental site. Was warned by driver that it was busy and might be 1/2 to 1 hr to process. Fine. Got there. There were 12-15 people waiting for cars, and at least 1-12 people waiting to get processed. Was in line for 1/2 hour. Only 1 person got processed and only one person got a car. One customer complained to the desk that he had been waiting 1 1/2 hrs for a car. A woman, probably the manager, told him, and I quote, "If you don't like it, go somewhere else."

Bad experience with a lot of charges. Rented a car for under 15.00 a day through Expedia. End up paying for 650… For the whole week. Added a bunch of insurance not requested. At the end I'm frustrated cause not refund was I available. It takes three days to get $200 refund. Will never do business with them again.

I rented from Advantage car rental though car rentals.com. Put it on our credit card, it was prepaid at the time of rental. Went on our vacation and I was the main driver. After we got home there was a extra charge on our credit card from Advantage car rental. Called them and they said we had an extra driver which we did not. I rented and I was the driver - have called them and 2 times we were suppose to have a ticket written and someone contact us to have this rectified. A week later and we still have not received a call and no credit back to our card!

I had a bogus damage claim filed against me for $984.18 on May 6th, and after nine weeks of requesting information to substantiate it, it was dropped. I filed complaints against Advantage and their claim company PurCo with the BBB in Utah and Southeast Florida. I made inquiries with the Attorney Generals and Insurance Commissioners in Utah, Florida, and Colorado. I wrote to the Advantage President and another executive stating my case and asking that they provide very specific information which they refused to do. I believe that I was targeted because I didn't purchase the Loss Damage Waiver and that the claim information I was sent was from an earlier claim. Please take action against this type of behavior if you have a legitimate issue.

I needed a car for 24 hours. I checked the car before I left and it had a ton of scratches. Basically we marked up the whole sheet. Not a big deal for me. But after leaving we had a wobble feeling on the drive. Later our tire popped thankfully in a parking lot. After going to auto shopped they showed metal coming out of tire and said this never should of been allowed to be checked out. And the 3 other tires were about to go. I personally paid for the popped tire and then put the spare on the other tire that was really bad and drove 45 min for 4 hours to get back to the drop off location. They gave me a car with four tires about to blow out at any sec. If this happened when I was on highway my whole family and other families would of been killed!!!! This company should be put out of business! I will do every thing on my part to ensure this happens!

Rental car El Paso, Texas - On 7/13/2015 I book a car rental via rentalcars.com as directed from web page of Asia Miles members website. The price quoted in the confirmation notice is $150 for a standard size car (Hyundai Sonata) for 7/14/2015 till 7/17/2015 with $11 Collision insurance per day which my boyfriend paid with his credit card at the time of reservation. 7/14/2015 upon picking up the car at the airport rental office, my boyfriend was told the car we reserved is not available and he is now getting a Chrysler 300 but the cost is $300 plus insurance for $30 per day. This is a big difference from the reservation done online just less than 24 hours ago!

I recently rented a car from Advantage car Rental and drove down from Fort Myers to Ft Lauderdale. I returned from vacation only to find a charge from Plate pass for toll that I paid for. I called Advantage to dispute this and all they have to say is that there is a third party that bills and they could not help me. They had no problem in taking my money! I tried to reach out to Plate pass without any success. This is a scam and needs to be stopped!! I guess the only solution is to cover your license plate before going thru a toll area. This sounds as shady as what car rental agencies and Plate pass are doing to consumers.

I was charged AIRPORT TAXES when they claimed their location is on the Airport in Tampa. Below is a screenshot from THEIR OWN WEBSITE showing a picture of the location. Notice the Airport in BLUE??? What part of 5012 W. Laurel St is on the airport? It's actually on the OTHER SIDE of the 4 lane highway noted as 616 & 589!! Which are listed as W. Boy Scout Blvd. They could care less about the false claims..

They said the rate we reserved the car for was wrong. They gave us the wrong car and had to drive 30 min back to return it. The car we finally rented the air conditioning went 3hrs into our trip to Vegas. It was 116 outside and had to continue to Vegas to get a different rental. My young son was vomiting from the heat and was sick for a day of our trip. They will not return my calls for some kind of refund and we were over charged on our account. Never will I rent from them.

At Denver Int. Airport 52 people were in line with just three agents available. I ASKED IF MORE REINFORCEMENTS were coming and he just said "every Sunday it's like this." So far we have been here for an hour and there is still five people before us.

I reserved and paid for a SUV via CarRentals.com While the reservation clearly says Take the Atlanta airport sky train from the airport to the rental car center approximately 5 minutes away. The Advantage counter is located on the third floor. Hours of operation 5:00am- 12:00am Midnight, 7 Days. This pre-paid reservation cannot be changed or refunded.

Literally the worst car rental experience of my life and I have moved 13 times and had who knows how many vacations where we rented cars. Honestly if I could give it a negative star I would. The main problem is the letter instead of number thing, they don't know which letter has been called and they skip other letters. Where I am in Orlando FL they went from letter I to letter M then back to G, and we were letter Q so now everyone is confused. Also we prepaid and pre rented and everything so all we were hoping to do was walk in and give them our proof of purchase and go but we ended up waiting about an hour and a half just for us to get called. This is the worst car rental place I have ever had the misfortune of using.

I am writing with extreme disappointment in Advantage Car Rental service. I booked my reservation online with a quoted amount of $245.00 and when I picked up my vehicle I was informed that my total was $448.00 including my fuel charge, etc. When I got my invoice my total came to over $600.00. I was not aware that there was an ADDITIONAL $200 fee. I would not have agreed to this charge had it been explained to me at the counter the day I picked up the rental. I called your customer service line and reached Ed, only to be yelled at and told "yep that's the charge." I will not be renting from Advantage ever again and will be notifying everyone to avoid your service as well. I will also be writing a review online so others can be warned of these mysterious extra charges and horrible customer service.

I rented a car in San Antonio, Texas and it was a nightmare. Let's not talk about customer service. OMG they should do better, and they are out there to charge you like never before. I will never go back again to this company.

I reserved a car online through Rentalcars.com with Advantage Rent-a-car. The Summary of charges says weekly rate $92.74 Taxes & Fees 38.61 Total $131.35. It says add Collision Damage Coverage for $11.00 per day. When I picked up the car I told the counter person that I did not want the Loss Damage Coverage because my Car Insurance & Credit Card provide rental car coverage. When I turned in the car after 6 days, only 137 miles driven and a full tank of gas, my card was charged $284.07. More than twice what I thought I was paying. I called customer service and they told me that they did include the Loss Damage Coverage and that when I signed the paperwork I agreed.

I came into Atlanta for a three hour event. Due to my flight being delayed, I was a little later arriving in Atlanta than I intended. To my relief there was only one other person in line at the Advantage Rent-A-Car desk, and two employees working. I was standing in line for 34 minutes (I happened to check my watch a lot during that time). The desk agents were talking about random things with the people at their counter, who were obviously not in as big of a rush as I was. When I finally got up to the counter I gave the girl my name and she clicked away. After a couple of minutes she told me that they were having "connecting issues" and "tag issues". She told me that all the cars were gone, including the one I reserved. She then called several people, most didn't answer and the ones that did told her that it was their day off and they weren't going to deal with it.

I rented a car from Advantage in Orlando FL, declined coverage for insurance at least 4 times while talking to an agent. She told me to sign to decline... When in fact I had been accepting. Costs me another $160 which I declined. Mary the manager and staff told me "sorry can't help you". You will need to reply to the survey and see if they will do anything! Never rent from there, awful.

I would like to register a complaint about Advantage Rent a Car. I rented a compact car with a one car class upgrade (intermediate), which should have been a Kia Forte or similar. Well when I got to the office at Sky Harbor International in Phoenix, the agent tries to sell me a lot of things that I didn't want or need. I declined the offers, which included, a car similar to what I drive, a tank full of gas at a "special price" ($2.63), and extra protection coverage. She was relentless in trying to get me to purchase additional things that I DID NOT WANT. Then she tried to put me in a compact car and I had to remind her I had already paid AND was entitled to a one car class upgrade. She again tried to sell me a Mitsubishi Outlander or a Toyota Camry (at a higher cost), but I declined. She then said all she had to offer me in that class grade was a Mazda 5, which is really a "small" minivan. I said that would be fine and go to retrieve the car.

Had the same problem as others have mention. IF you live near 65miles from the rental place, you need to have your own car insurance (apparently your credit card car rental insurance is not enough) and they do not offer their own rental car insurance. Now here's where common sense should kick in. If I lived 65miles from the car rental location and had CAR INSURANCE; that would imply I have a car so why WOULD I NEED TO RENT ONE. Completely wasted my time and almost messed up my plans until I seen Budget's Car Rental a few blocks away and they was really helpful. Staying away from this company and going to file a complaint with the BBB. They still haven't refunded my money which that lazy fat employee said she was going to do. Employee was lazy and was not helpful whatsoever.

I was misinformed by the clerk at the desk, Lissette. She quoted me a price of $18 for 2 days of coverage on insurance. The actual cost was $22.99 for each day. The managers Sean told me it was my fault because I didn't catch that on the receipt but I would not have agreed to that price if she hadn't quoted me the wrong amount. I wasn't going to get the insurance anyways but the price was ok originally. I specifically asked her if that was $18 for two days and then it would come out to 9 dollars a day. She said yes so I agreed.. The total cost of the car rental itself with taxes was 35. The insurance alone was 44 dollars more than the rental price of the car. I would not come to Advantage again with the customer service that I received.

Made a car rental with them. Place was running late due to weather. Got to the airport. Called the rental place. Told them we were getting off the plane and we needed to be picked up. And the lady on the phone said "well we close at 12:30." And I tried to explain and she said "you would have to be here by 12:30." Well there was no shuttle to pick us up to take us to their location and we ended up at the airport with no rental and had nowhere to go due to all of this. We were stuck. Not a happy customer. They said "we open in the morning." That was a lot of help.

We were charged extra for an additional drive when I repeatedly told the representative that we only wanted to pay what was reserved on Expedia and didn't want anything extra. $60 and tax. I am going to refute it on my credit card and see where that gets me.

Do yourself a huge favor and don't even think about this bad bad company. They rude. My vacation in Hawaii-after 14 hours of flight. They said that they don't have my car. I had reservation and payment confirmation and everything that was needed. When I started to ask for answers one of the representatives a (big) guy in the front desk started to curse and shout on me. I'm an old person and in the place I'm coming from you have to respect old people. When I asked him for his name he cover his name tag and get crazy, started to shout on me while he wasn't part of the dialog between me and the other representative.

Okc branch owner ** thinks that women are nothing. He was rude and his manager ** laughed in my ear when he told me that my call back note was put under a lot of papers in the office and that's the reason he didn't return my call. I was rented a minivan that had a crack in the windshield from bottom to top. Two women with five children had to go two hours out of our way through the worst neighborhood to exchange the vehicle out when lights kept coming on the dash of the vehicle. I was told by second location we should not have been rented that vehicle in the first place due to the cracked windshield, that it was a safety hazard. I asked for half off my rental for all the inconvenience and was told I could have one day off and a voucher for two days. For that just give me three days, it's the same thing. Cannot get anyone at corporate office. Such a scam, I would never rent from Advantage ever again..

We left our baby's (20 month old) prescription glasses in the car and notice it as soon as we walked away. In less than 1hr the car was rented to another customer. We waited 10 days while we called everyday - begged and remind each person in the other line to leave a note to remove the glasses before they rent the car again. Each employee insure us they will do so.

BEWARE! BEWARE! BEWARE! Do not rent a car from this company. You will be sorry. Reserved a car for $145 and charged $435. Car was defective and company refuses to reimburse money. Added on add'l charges deceptively. I am currently disputing charges with credit card company.

I got pulled over by cop because the MA car was without inspection sticker. This resulted in a $50 warning. I do have 30 years of absolutely clean driving record. I requested refund of rental charges and they are still processing it after more than two weeks. No response so far. Also, I was charged for tolls I never went through, $32.45. This is also still being investigated.

Rented a car in Denver and left GPS. Can't even contact them to report by phone because their mailboxes are full. Sent 2 emails to their customer service and received no response. They should rename it customer non-service.