Advantage Rent a Car Reviews

Don't even think you have a chance to avoid this scam. It starts by getting on their bus at the airport (if it has not broken down). They take you some distance away off of Mannheim Blvd. There they present a contract with a lot of fine print. You ask for a car that is equipped for the EZ Tolls reader. They have an automatic opt out feature, so you are "agreeing" in the fine print to pay a $25 toll convenience fee per day. Toll charges $27 for three days, convenience fee $75 even though you ask for a toll reader and you allow it to read the tolls. When you get back the rate for the car is higher than you expect (double) and weeks later they have another charge on your credit card for the tolls (OK) plus the convenience fee (not OK). RIP OFF.

Advantage Rent-A-Car in Vegas Airport. We had the car, a Toyota Camry, for a whole week and had an excellent time. Put 2500 miles on it, mostly at 8K feet or more while traveling the Canyons. Service was terrific from the front desk to the garage to the return. Thank you!

RATING IS ACTUALLY LESS THAN A 1 STAR, CAN IT BE A NEGATIVE 5! TERRIBLE CUSTOMER SERVICE. This company along with their sister company (E-Z RENT-A-CAR) is a total rip off! Here is my experience: 1. Given a car rental with bad brakes (unsafe), the car shook and vibrated terribly when brakes were applied when we left airport, upon returning to airport we had to pay I believe 2 tolls (maybe 4, I really can’t remember). 2. The second car we were given was a five seater instead of the 7 we had rented! Took time to correct. 3. We had left a small item in the first car, asked to get it, it was gone! Understand, E-Z Rent-A-Car was the only one in contact with the car; you come to your own conclusion.

Rented a car on Priceline for 228.97 reserved at Denver Airport from Advantage Rental thru Priceline in June. They didn't have the style of car we rented. Gave wife something else and once on the road check engine light came on. Wife had to return the car hours later and were charged for "upgrade". Once home we get a bill from Advantage for 377.50 for a 3 day rental totaling $606.47. Guess there's a reason they call themselves "Advantage".

I waited 2 hours at Boston Logan airport on a Monday night at 5:30 pm. When I got to the counter they told me they didn't have any cars and to take a seat. It was another 30 minutes before I was pulling out of the airport. If you want to spend your vacation standing in a rental car line, rent from Advantage. If you don't want to spend your vacation standing in a rental car line, go somewhere else.

I rented a car for a week via Travelocity and received a price of $291.95. The Rep and I went over the electronic contract at the counter and at the time I declined all Optional Offers. When I was ready to pay with my credit card the charges came up to $568.00. I questioned the amount right away but was told by the Rep that it was an additional hold for any late return and none fuel gas. I did not see a problem for that and accepted the hold. The car was returned in the condition as agreed but the money was not returned to me. I contacted Advantage and came to understand that what was told to me during the electronic signing was a misrepresentation of the wordings on the hard copy contract. She asked me if I wanted Insurance and I said "no".

I believe a better name would be “TAKE” Advantage… as in take advantage of your customers!!! I DO NOT RECOMMEND using Advantage. Pay the extra for a reputable car rental company like National or Hertz. In the end it would have cost me much less. As reference, I have rented from National and Hertz for business and personal travel many times without any issue like this.

This is a sleazy co. I had a contract for a Jeep for $271, they said I needed a passport to get it even though I live in the US. The told the lady next to me they didn't have the car for her, and they told the guy he was a half hour late (his flight was late) and it voided the contract. For all of us, they tried to increase the price by sixfold. My $271 went to $1200. I was starting a family vacation. The woman had a meeting in a half hour, but they think it's funny to hear how they are screwing up all the customers' trips. I'm going to report this to my credit card company to remove the exorbitant charge and honor the original contract. I recommend you do the same. How many times can we allow these unscrupulous people to screw us all out of hundreds of dollars, yielding their millions?

There is a scam with tolls in Florida, especially the Orlando area. We rented a car for a week and received charges for tolls after we came back home. We called the company who sent us to Florida Tolls and they told us that there are now toll booths that do not take money and you need either or SunPass or opt in with the car rental company to pay a daily fee to cover any tolls that are charged to you at these toll areas with no cash option to pay. If you don't prepay the fee (which was never explained to us), then once you return the car, you will receive a bill with a $25 administrative fee.

I made this reservation after checking the prices from several rental agencies. I was surprised by how inexpensive the Advantage rental was. Sadly, now I know. I rented from their LaGuardia airport location and from the moment I landed, I dreaded my decision. When they finally arrived to pick me up, move that 25 minutes had passed. There were no other people waiting for their van. We went to their car lot and I was shocked by its appearance - only 4 cars on their lot, a great deal of barbed wire and a completely trashed looking building and pavement. Once I got their front desk, absolutely like a 3rd world country, they gave me a very dirty car that had both a tire and engine light illuminated.

I booked through Priceline, and now I wish I had checked the reviews first. When I picked up the car, I tried to refuse the CDW. I said repeatedly that I didn't want it and my company won't reimburse for it. The guy said it was "automatically included by Priceline so I'd already paid for it". Either way I still refused to initial acceptance. Return the car and was charged $50 for CDW. Asked customer service for a copy of the contract and lo and behold the line where you initial to accept CDW has my full signature. It was same signature from the bottom of the contract. Customer service called it "proof" that I accepted it and refused the refund. This is fraud. I am trying to dispute it, but I don't know what I can do if visa views the signature on the initial line as "proof".

I left an amazing review saying how this company gave me my deposit back and they were honest throughout the process. I asked ahead time and ecem after if I end through a toll how much would I be charged. They discussed 13.99 now I have a $55 charge. It would be so upsetting if I actually asked. So a 50 cent toll turned into a $55 toll. Then I call and explain exactly what I explained. She said, "No it is not 50 cent it is $55." I went off the disrespect got real and her rude self kept explaining why it was $55. Don't use this company. I know it's Orlando but how did I get a car with sand in it. COME ON!

They overcharged my debit card by $1,100.00 for a car that I rented and only drove 42 miles. Still in dispute with me. Customer service is horrible, terrible, unacceptable, will NEVER rent again from this company and telling others the same.

In theory, you feel you make a reservation, show up to the counter, sign contract, get keys & go... NOT WITH ADVANTAGE. Waited in line for 1 hour and 42 minutes because they didn't have cars for their reservations... UUuuuhhhggg. Phoenix, AZ line out the door. Settled for a mid size suv that had faulty brakes. Super poor customer service. Out of all the car rental companies in the building (11 of them) Advantage was the only one with a line!!! Never again.

TERRIBLE!!! GO SOMEWHERE ELSE! You will be glad you did! We rented a Sienna van in Denver for a long weekend. It wasn't vacuumed and required us to shake out the floor mats and clean crumbs from the seats. The upholstery was dirty and stained. To make matters worse, the next day after the vehicle having been parked in hot weather, it smelled like foul smelling shoes, vomit with a hint of vinegar. I tried calling for a discount assuming this is not the type of rental experience they expect. Total silence on the other end of the line - no apology, no attempt to correct it, no offer for a credit or discount. When pressed, they told me they can't do anything for me.

I rented a small SUV and got to the rental place and the attendant (while very nice) switched me to a larger SUV. It was fine at first, but in all the hubbub of activity, flying a red eye flight, no sleep, a line and wanting to get out to my destination, I felt rushed. Lorenzo explained there was a $200 authorization fee that would drop off the card (okay, I work in the industry and understand, great). I told him I needed supplemental, simple, daily insurance coverage as I didn't add it online. I remember seeing $15 a day or something. He added it, hurried through the paperwork and I signed it (thinking at least $200 was dropping off for an authorization). I spent the week finding trash in the car daily (it also smelled super musty when we got in) - we found a dirty coffee cup, gloves, ear plugs (like construction workers use), trash in the cup holders and door handles, and otherwise were super disappointed.

We booked our car weeks before leaving on our trip to Denver International Airport. Our initial payment was $438.64, and included taxes and fees. Upon arrival, the salesperson at the desk recommended a car upgrade since we will be driving in mountains, which was fine. The upgrade added $61.10 to our bill. Then, the man asked whether we wanted full or partial coverage for the car (never mentioned that this coverage was optional). So, we said partial, and he added Collision Damage and Supplemental Liability, which added another $209.90. Also, he claimed that we would be running into many tolls on our trip, and sold us the E-Z Toll pass for $10 a day. However, we are not aware that we even passed through any tolls, so there goes another $49.95 on our bill.

My experience with this company is going to contradict several of the reviews I have come across on this site. I rented a car at the Phoenix Sky Harbor Airport. Immediately, I was greeted with excellent and expeditious customer service. I was provided with a full size 2018 Kia Optima. (White in color - which was a nice touch considering the heat in Arizona!) Unlimited miles. The vehicle was in pristine condition, low mileage, and smelled like it was just driven off the lot. It was examined by staff prior to my departure and I had a full tank of gas.

I began receiving emails over the weekend thanking me for my rentals in Denver, CO. More than one rental. I don't live there and wasn't visiting there. I did not rent any cars in Denver. But the rentals were in my name, using all of my personal information. When I called to report this, customer service said they cannot help me. I have to contact the "risk department". Which I did. And NO ONE WILL CALL ME BACK. Their lack of response to a crime being committed is very frustrating. I have since reported this to the credit bureau and filed a police report. But Advantage still has zero response to my daily calls and emails. TERRIBLE customer service. I rented from them one-time last year on a work trip in Florida. So my info was in their system. If you rent from Advantage, good luck. Apparently your information is not protected, and they will not help you if you have a problem.

Sales associate was very rude, unprofessional, very pushy, rewrote contact incorrectly, overcharged me at less 100.00 compared to other car service and rates after I had shopped and got pricing and compared through pricecar.com. which is whom they ask me to use when I call directly to Advantage Rent-A-Car service at Orlando/Sanford Airport Florida. I also missed my boarding time because of the unprofessional sale associate that was supposedly correcting her mistake. Yes all of this was brought to a supervisor attention gave her prices times dates reference numbers of booking and confirmation information. All of which were disregarded by the supervisor. The supervisor brought it to our attention that she was friends with the unprofessional sale associate.

This is the worst car rental company I have ever rented from. We rented a car for a long weekend in Denver, and the agent we worked with told us he would put us in a larger car for just a few dollars as a favor to us. We were really excited and really appreciative. When we got in the car the tank of gas was empty, but they’d told us at the counter that we didn’t have to fill it up when we returned it.

We booked our rental reservation through Priceline and included with our purchase was unlimited mileage. When picking up our rental we were informed we had to pay an unlimited mileage package at $20/day. We would never had rented from this company if we had been informed in advance that unlimited mileage didn’t actually mean unlimited because we lived locally. When we informed customer service that we did not have this info provided to us in writing they refused to refund our charges. Dealing with this company from beginning to end has been a horrible experience. Even the condition of the car we received was disgusting. It had been smoked in, as it still had cigarette ashes in the car, and still had trash in it from the last user. This company offered us nothing but long waits, terrible customer service, and hidden underhanded charges. I will never use this company again and cannot and will not recommend them to anyone.

I think this car company is named appropriately! They like to take advantage of young adults who have never rented a car! I sent my daughter on a graduation trip and she rented a car from Denver airport. The young lady who rented the car to her told her she had to have a 6 cylinder car to drive in RMNP. Even though my daughter brought her proof of insurance in which she is covered for rental cars that "customer Representative" told her she had to have their insurance. She ended up putting $700 on a 5 day rental on to her credit card. Do you know how long that will take a college student to pay off!!! Silly me I forgot to tell her they work on commission and they would try to take "advantage" of her. Shame on them!!!

If you can avoid Advantage Rent-A-Car, by all means do it! I’ve had such terrible experiences with this company that I would never ever again rent a vehicle from them. I rented a vehicle yesterday on HotWire and found a cheap rate [$38.00 for 24 hours] from Advantage Rent-A-Car. I had to pay with my credit card immediately to obtain this low rate. I read the fine print. Saw that I had “unlimited mileage”. I had no reason to believe otherwise. I returned the vehicle this morning and was informed that I went over the mileage limit of 250 miles, therefore I was going to be charged an additional $30 for going over by about 30 miles. I was stunned as I had assumed no that I had unlimited miles (per terms and conditions listed on website when I booked the vehicle).

Pre-paid for gas with rental car with the understanding from the customer service representative that I would be charged for the gas used not the entire tank. This was also based of my experience with other rental car companies who charge only for what you drive. I was charged for the entire tank unexpectedly when knowing I was going on a short mileage trip. Talked with customer service and told them that I would of simply filled up before dropping off the car rather than pay for the entire tank. Ended up paying over $15 per gallon for the short trip. Company was unwilling to reimburse because they don't have a soul. Makes sense now why they have such poor ratings.

Believe all the bad posts and steer clear. If I could give a zero I would. I accidentally found numerous articles about the fraud problem by googling "who is in charge of rental cars in FL". Believe the posts! The desk clerk was a complete dishonest shyster. Told us we had to have the extra insurance even though I knew my insurance covered everything. We felt as though we didn't have a choice because no one else was open that early and he said it was FL only thing. (There was another company but it was reservations only due to early AM). So we rent this car and while inspecting it I notice damage to the other cars around us. I tell my husband I'm not getting a good feeling. We are given a car and didn't really drive it much till the next day. Ha... it starts raining and I go to leave the hotel and can't even make it over a little hump. The tires have no traction.

I had not heard of Advantage Rent A Car before but the deal I found online was the best one, so I thought I would give it a shot. Boy do I regret that. We rented the car for our trip to Las Vegas. We were flying in from Canada and staying for 8 days. The trouble started when we arrived at the car rental agency. In Vegas all the rental agencies are located in a building a short trip from the airport. You can take a shuttle there. Well when we got there all the other agencies were running smoothly and quickly. But not Advantage. There was a huge line and it was barely moving. After an hour of waiting in line with my infant daughter and husband we finally made it to the front.

Rented a car in March 2018 at DCA to drive to an event in Herndon, Virginia. I was offered an optional toll plan for $20, but declined. I told the clerk that I would only be using the Dulles Toll Rd for one day, that I would pay my tolls in cash. He agreed that it was not necessary. Little did I know, nor was I informed that declining the service triggered special provisions in the contract, that I agreed to NOT use any automated, manned or unmanned toll roads in the area or be subject to those tolls, plus admin fees of up to $100 per day! I paid my tolls in cash only to find a $53.50 charge being billed to my credit card a month later. After hours on the phone calling Advantage customer care, VADOT and EzPass in VA, I found out (from a lady at EzPass) that a transponder will be read and charged for tolls, even if you pay them in cash, UNLESS IT IS WRAPPED IN TIN FOIL!

I am used to the wait time and the car and service were good. HOWEVER, we noticed we left our home remote control in the rental car and called the next morning. The rental car was in Ft. Myers. They give a toll free number to call and the person said we would have to wait 48 hours to learn anything. So, 48 hours goes by, I called, it was a Sunday. Then the person said I had to call on weekday. So, I called on the weekday and even though I had a "ticket" number for my lost they said it couldn't be found. I requested to speak to the agency on location directly and the person said they didn't have their number!!! I was incredulous and ask, "You mean you are Advantage Rental Car Agency and you don't have any way of contacting your companies???" I was then put on hold for a great length of time and finally had to hang up!!!

Fraudulent Rental Agreement at Denver International Airport: The entire experience was a nightmare -- started with a 30 min wait for the shuttle; next was an attendant that purposely wrote-up a fraudulent agreement with the incorrect return date so I would be charged for an extra day at twice the daily rate; when I asked why the open amount on my card was so much higher than expected, he said a deposit of $200 was required and that it would be refunded upon returning the vehicle -- the deposit was never charged and in retrospect it was clear this was done to allow the various overcharges; same attendant lied to my face stating that I needed to initial the agreement to DECLINE insurance as I had requested, when in fact the agreement stated that by initialing, I was ACCEPTING insurance.

I have traveled a good amount in my 55 years and rented numerous cars. This is the 1st time I have felt compelled to share a negative experience- in fact I can't think of a single rental prior that was negative. Here's the list of what was wrong: Stand in line for 1 hour ++ to get to counter. Rental Record Agreement conveniently omits the year of car reserved and the agent conveniently fails to mention the year of car reserved. Rental Kiosk employees (where customers actually pick up their rental) tell customer to go check out the vehicle visually and report any damage on a carbon form they find but the employee remains at the Kiosk and does not verify any defects in the car.

I have rented from multiple rental agencies with very positive results. Advantage was the rental from hell. I arrived to Phoenix at 10:00 pm. I waited in line for over an hour. The rental agent was rude. He insulted me for reserving an economy car, stating "Why would you ever rent that?". He then reported they did not have any economy or compact cars. He tried to give me a minivan even though I was traveling by myself with one carry on bag. I told him I was going to contact another rental company.

The counter attendant was as helpful as she could be given the circumstances (e.g., only one car available, car cleaner had not gotten to work yet). When we arrived to the airport, we were waiting at the common rental car shuttle area before we were told we had to go to a different area and look for a WallyPark shuttle. This information was not listed anywhere in our reservation. After waiting a long time for the shuttle, at least 25 additional minutes in the new location, we were dropped off at a small lot with a trailer. The trailer housed the small customer service counter. The customer service representative was very professional. We reserved an economy rental car for the weekend, but were told the only "clean" car available was a minivan.

I am extremely unsatisfied with the experience I have had so far with my rental from last month. The customer service I have received so far has been extremely poor and unprofessional. My original estimated rental cost was well under $500, but now in total I have been billed a total of $832.28. I was not made aware that there was a $25 service charge per toll, I would have paid my own money through the tolls if they were going to be that expensive, $164 in tolls??? I was also not made aware of the cost for the collision waiver, I have my own full car insurance, why would I pay over $200 additionally?

Long time traveler-scammed by Advantage - You can read all of the negative reviews here. I can lift one on top of them all. They said I 'declined' the TollPass option on my rental. However, they never asked me if I wanted to use the Toll pass, or how the program worked. I ended up with $75 charge for tolls (I think I went thru two of them), of which $50 was administration fees from Advantage. Customer service was a block wall, they know this is a scam and hear it day after day. Rent from someone else.

Negative experience from rental to return: First: 2 hour wait for the car in Maui upon arrival at 3:00 pm. Average transaction time was 17 minutes per customer. Are they renting the vehicle or selling it??? Second: Convertible reserved (Mustang was pictured when renting). Only car was a VW beetle...not happy. Told to come back tomorrow to exchange car when more available. After driving car to hotel (20 miles away) experienced unsafe driving due to front wheel being out of round.

Run and don't walk! Horrible Service! Went online earlier and booked a rental car for three days thru Expedia for my daughter. The charge was $98.00 for a total of three days. We opted out of the "additional" insurance coverage because we didn't need it. Dropped my daughter off at the airport to pick up her rental. I drove back home, when I arrived my daughter called stated that they would charge her more for the additional coverage. I told her, "NO. We don't need it. We are covered," she then tells me that they want to see proof of our insurance!!! I had to drive back to the airport, park in short term parking and get up to the Advantage Counter. Only to be greeted by an unprofessional women who had the nerve to take my insurance policy and enter it into their system.

When I rented the car I was a little surprised that no one asked me to go over the car for damages. I never filled out a form stating any damages. A few minutes after leaving the airport I noticed a small crack on the windshield I immediately took a picture and tried to contact them. I didn't have any luck. When I returned the car I got a bill in the mail for $250. Apparently my picture was not good enough for them to even consider. Two months later when I spoke to their customer service representative she was unable to find my bill but I was still receiving letters about the damaged windshield. They are very disorganized and not helpful with concerns. I would never rent from there again.

My car rental from Advantage was by far the WORST customer service experience in my 36 years of life. No matter how much cheaper they are, AVOID the hassle and scams they'll pull. We spent over an hour on a Friday night, waiting in line at the counter for a car and no explanation/apology was provided. We missed dinner with my girlfriend's parents and it was embarrassing having to admit it was due to my trying to save money by renting from them. At one point they had customers running up to the 4th floor to later tell them to run back down to the 3rd and wait some more (total chaos). Now I'm being charged $56 for a single plate-by-toll use when it should of been $30.50 (they said it'd only be $26 plus the cost of the toll, $2.50 service charge + $2 toll). Now I've ended up paying more for this horrendous service than if I'd rented from a reputable company.

I scheduled a car rental on 4/8, with the expectation that I would travel to FL the following day to say goodbye to my grandmother. Within 24 hours I cancelled my reservation, because I missed the flight and was unable to catch another one until later in the week. Advantage refuses to refund my full reservation price. They make their profit stealing from people who are just trying to get to see their grandmother before she dies.

Booked online 2 day rental. Was charged 70 (normal) then charged 200 dep. Then returned my car completely full. Was charged 149.10 for refueling at the 8.99 a gallon charge. Then after sending bank and receipts of dates, times, locations of fill up before drop off they fought me to return my money. Took over a week. They checked my statement today another 43.62 was charged. For what exactly? Pretty sure you are better off with a reputable car rental place. I’ll be cancelling my card to avoid any more future charges they try to sneak in after you think you’ve resolved issues.

Do not rent from this company, I rented via Hotwire, I asked my rental agent in detail reference prepaying tolls, he said not to worry that it would be charged to credit card on file, he did not offer the EZ program or advise of the additional administrative fee of $25.00 PER toll you drive thru. This information I find after my card charged, when I ask questions I want to be educated properly. I want an agent to know policy and offer it automatically, I believe that this information is not offered to charge if you don’t take the time to read the contract, in dealing with customer service horrid. All they know how to say, "You signed," yes but the agent checked off declined. I didn’t even see the entry. They wouldn’t know integrity if it smacked them in the face.

On March 4, 2018 I made a reservation with Advantage Rent A Car. The reservation was for Frankfurt International Airport in Germany. The amount for the two-week rental was $459.03 USD. When I got to Advantage's European Partner's desk (Europcar), they said, that is 459.03 Euros, not US dollars. I showed them my reservation, but they would not acknowledge it and said I would need to speak with Advantage or where I made the reservation. I got back to the USA, got my bill for $200 USD more than the reservation. I called Advantage Rent A Car. They tell me they "don't handle international reservations." They said I would have to speak with Europcar. The Advantage Supervisor ("Gio") was unwilling to help me. This is unfair and I will not use Advantage again.

I rented a car through Expedia for this car rental company. I went to the counter after my flight arrived and told them I had a reservation. They went through the whole process and at the end stated that I owed $200.00 more than my email from Expedia. They said it was for a deposit. What??? My credit card had more than enough money for the rental but not enough for the deposit too. They wouldn't let me split it between 2 cards and my debit card wouldn't work because I had forgotten to tell my bank I was traveling.

My wife and I reserved a car online at a specific price when our plane landed and went up to the counter. The car rental agent tried to charge us a lot more money for taxes and other fees to the tune of around 3 or 350.00 more that are not explained on their website. They just let you book it and wack you for it at the counter. When we complained he removed about 200.00 dollars off explaining that he gave us such a great deal. Then a few months later I received a bill in the mail for an additional 183.00 for what they explained in the letter as a violation fee and service fee.

We had, and paid for a reservation, but when we got to the place they wanted an extra $200.00! No mention of that in the website, no warning whatsoever. They also said they only would take it by a credit card, and not a debit card. My wife offered her credit card, but they would not accept it. They said since I reserved the car, only I could pay it. BUT I PAID IT USING MY WIFE'S CARD... AND SHE WAS THERE WITH ME, AND HAD THE CARD AND HER ID WITH HER. They ALSO said the extra $200 was a rule "for locals." Didn't know we Las Vegas residents are the target of discrimination by Advantage. (Or maybe because we are ** and Latino?) Too bad they didn't realize my wife is a lawyer and knows our rights. We asked for the manager, and got told they could do nothing and we would get no refund or exchange.

DO NOT RENT FROM ADVANTAGE RENT-A-CAR DFW! I rented a car for three days at a rate of $38 a day and ended up paying more than $400! When I said I did not want to buy an insurance they charged me almost $25 a day for a "waiver fee." Get that. I take all the liability upon myself and I have to pay them for it! Then they charged me $50 to "process" $1.72 in toll fees! Stay away from this company that cares nothing for its customers but only for its bottom line.

I pre-paid $314.02 for a reservation. This included all taxes and unlimited mileage. When I arrived, I was offered an upgrade for $135.96 more. Instead, they defrauded me and actually charged $239.74 more than my original reservation. The counter agent lied straight to my face multiple times about these amounts. They double charged for the taxes. After calling their location for more than a week to seek assistance, never actually reaching an agent at the Advantage location at the Denver Airport, after leaving several voicemail messages at their location, with absolutely no reply, I filed a dispute with the credit card company. The problem is, the contract shows their invalid amount... I RECOMMEND NEVER RENTING FROM ADVANTAGE OR E-Z RENT A CAR.

I rented a car through Priceline with my plane tickets. Arrived at the Advantage rental office at DIA at about 9:30 pm. It took almost 2 hours to get to the front of the line to pick up my prepaid car. There were that many people in line and only 2 people working and those 2 kept walking off to do other things. After getting the car we got on the road for our hour long drive to our destination.

I rented a vehicle through carrentals.com and was promised an SUV but when I went to pick it up I was told at the Advantage desk because I had a local address and even though I was taking it on an out of town trip I was not allowed to rent an SUV. I asked for a refund but was told if I read the fine print I would see that I was not only not allowed to rent that vehicle I was also not allowed a refund but if I wanted I could pay for another vehicle. I stated there was no fine print when I rented from carrentals.com but they said that was my fault for not asking them for it. Carrentals.com would also not support my complaint. Also the person that was renting in front of me was told a blatant lie in that out of state insurance would not cover in California and therefore by law they had to purchase the extended insurance coverage on the vehicle. I have rented hundreds of cars before and never seen one that was such a scam.

Sanford, Fl - Do not rent from this location! After a long day of traveling Vicki the location manager was horrible to deal with. She interrupted a conversation I was having with the rental agent and proceeded to belittle me in front of my 11 year old son. The agent Tiarra was also indignant and condescending. I had returned to the rental counter for help after having trouble with what I thought was the car I rented in the parking lot. Neither one offered to get off their butts and to go out to the car and check it out. I was left in tears and to fend for myself until another agent (Kameron) helped me and resolved the issue. It was a horrible experience and will not rent from Advantage again. Those 2 lazy, mouthy, callous employees should be fired.

I rented a Toyota Camry at Advantage through Priceline, they charged me $181 and I wouldn’t have to pay anything else. When I got to Advantage car rental in Denver, CO they told me I should get a 4 wheeler instead of a Camry in case of snowy weather. They told me that for $395 more, on top of the $181 I already paid, I could get a Suburban. When I checked my account they charged me $675 on top of the $181. I called customer service and I had the second worst experience of my life. This is the most useless “help” I’ve ever had. I forgot about all this and 20 days later I have another charge to my account for $26.87. I called again and they said it was a toll violation but couldn’t tell me which. These people just want to steal your money.

On January 31, 2018 I went on carrentals.com. Reserved an SUV from Advantage car rentals because my car broke down that day but as soon as I took my car to my mechanic he fixed it within an hour. So right after I booked my reservation on carrentals.com I cancelled within an hour but they tried to charge me a fee of $50 for canceling within that hour of my booking. Not only did they try to charge me for this fee but when I booked my reservation it asked me whether I wanted insurance on the SUV but I was renting and I check the box yes once. It took me to the page to make the payment and I went ahead and paid for the rental and then they checked me out to a confirmation page which did not include the insurance that I checked yes for. So no matter what I had to cancel this reservation because they lied to me stating that I had insurance and then after when I made the payment there was no insurance added.

Advantage, appropriately named because they will take advantage of you! We rented locally and we were hit with unexpected mileage fees then hit with undefined times under their small print. They made a ton of money off of us in fees and would not reduce even a portion of it. This company is ruthless!

We booked online for a "total amount due at pick-up" of $250.01. The young man working at the counter when we went to pick the car up asked if we wanted insurance. We said no. He said, "OK sign here for the 'waiver'". When he ran our charge the total was $511.64. When we question him about the cost, he said the additional amount would be credited after the car was returned. We asked again when we returned the car and were told it takes a few days to get the credit. What is so frustrating is that was all a lie and the company seems to be ok with that. We would say beware!

I rented a car from Advantage through Hotwire for 108$ for 4 days in Denver. When I went to pick up the car the I agreed to prepaid fuel for drop off. It was not explained to me that I was also signing up for collision insurance. The additional charge I received from Advantage was 175$ on top of the 108$ I paid to Hotwire. I admit I should have reviewed the contract before signing. Still, had the subject of insurance not been grazed over or hidden in the guise of a deposit, I would not have agreed to it.

This lady at the Ft Lauderdale airport was the rudest, unhelpful person I ever came across. She would be fired if she worked for me! We came from Idaho where we don’t have tolls to drive on our highways and she never told us about that we would be charged for tolls. I got a bill charge on my credit card 3 weeks later after we returned the car for 116.88. 16.88 for the tolls and 100.00 administration fee from Advantage! I will never use them again! They rip people off by not informing them of charges. Please save yourself a lot of headaches by going to another car rental! I wrote the Corp office an email when we got to the hotel about how rude she was. We got a 10 percent coupon for next rental! Now I wrote them another email asking for the 100.00 back since the gal never explained about the tolls and am waiting to hear back! Will keep you posted.

Car was rented at Atlanta airport and returned early Friday morning to the spot in the parking garage that indicated returns/Hertz/Advantage rental car. Received a phone call Feb. 12 almost 2 weeks later that the car was going to be reported stolen. Returned to Pittsburgh at 0830 Feb 2nd. Car was in their parking lot the entire time but they were unable to locate it. Were told they would look into it. Was unable to reach anyone at the contact number they left. Multiple messages left on voicemail with no return call. Charged for additional days until they "found" the car. As no one would return calls or answer the phone. Those additional charges were disputed. Charges were again placed.

I booked a rental car through Priceline. I paid for everything in full (including taxes/fees) so I was only expecting a temporary charge to be placed on my credit card for a deposit. I did have a pending charge placed on my card in the identical amount of my rental fee paid to Priceline. That seemed odd as I expected a round number. The agent at check-in said that it did seem odd but assured me it was just a temporary charge like I expected. Upon returning the car (no issues or extra charges of any kind), the temporary charge became an actual charge... meaning Priceline and Advantage both charged me for the rental car.

I travel to El Paso each and every month for work and this is the absolute last time I ever rent from your company. I have never been treated with such disrespect. Absolutely the last time I ever rent from your Airport location. The reps are crooked and lie in order to upsell you. I made my reservation (**) online and when I went to pick up my vehicle at 1130am on 3/10/2018 they told me that because the type of vehicle I reserved wasn't available they were going to have to charge me an additional fee to put me in a different vehicle. (That's complete **.) Typically if a rental car doesn't have your vehicle they upgrade you as a courtesy especially since I wasn't requesting an upgrade!!!

Deceptive Business Practice: Picked up a car at the airport. Was offered an option of an E-ZPass, but not at a per toll rate but at a very expensive per day rate. The only option was to not take it, or pay a high rate for every day of the rental. Not being from the area, (but familiar with East Coast tolls) I talked in detail about my planned travels and use of tolls. We (counter agent and I) agreed that the E-ZPass just did not make sense for my travel plans.

After continuous calls with no luck, I decided to message the business page on Facebook and got a reply right away. They said they would forward it to a supervisor and then the supervisor emailed the next day! I explained our situation & they replied letting us know they refunded our account!! I was shocked! It paid off to keep contacting & luckily got a supervisor with great customer service! Changing my star rating to 4 because even though this was a hassle, everything else was great!

Do not rent your car from here! We waited 30 minutes for the pick-up shuttle at the airport. This was at 9:30 pm in February temperatures were 10 degrees. The other rental car companies had multiple buses running. After we got picked up we were told that there was a "Traction Law" in effect. The customer service agent gave us a 4-wheel drive car. Told is it would be no additional cost for 4 days. The first car we were given (Rav-4) had the passenger door handle break off when we tried opening the door. As such, were then given a second car, which ran out of wiper fluid on the drive up into the mountains at 10:30 at night while it was snowing. We were driving Interstate 70W. The mud that was kicked up from the road onto the windshield made it near impossible to see and the wiper fluid ran out. There were no gas stations on Loveland Pass where we could get replacement fluids. Very dangerous drive without wiper fluids.

I'm a client of yours, a lawyer in Brazil, and I'm writing this message, at least for an answer. I come in contact because although I am a customer of you I had a serious disgust in my recent experience with Advantage. On my trip this month to the United States, I made two locations. One of a Chevrolet CAMARO for 7 days, and one of a KIA SOUL. What impressed me was that the location of the Chevrolet CAMARO. I delivered the car more than 2 hours ahead of schedule, and yet the amount provided in my contract was charged in the same way as the forecast.

I clicked on a rental for a Jeep Liberty (or similar vehicle). Jeep Liberties are 4 wheel drive vehicles. This rental was at the Denver airport in the middle of winter. When my wife arrived at the rental location, they told her a similar vehicle was not 4 wheel drive. They upcharged her more than double for a Toyota Highlander. I didn't want her driving in the snow through the mountains without 4WD. When I called customer service, they told me I would have to contact the Denver location. THEN THEY TOLD ME THEY DID NOT HAVE THE NUMBER FOR THE DENVER LOCATION and would have to have them call me back. Unbelievable!

Horrible. Scam, dishonest people working for Advantage car rental. My daughter booked a car 12 days in advance for me. When I called to verify the time they stated she has to be there in order for me to pick up the car. The agent advised me to cancel the reservation. When I attempted to cancel they inform that I will not get a refund. PLEASE SOMEONE HELP ME.

A company that fully takes advantage of your tiredness after a long trip. We booked the car weeks in advance just to arrive at the airport and be told that there are no cars available and they will have one for us in about 2 hours. We left the airport in a taxi. Barely made it on the freeway just to be told that they now have a car for us. We returned and started the paperwork. We were asked whether we needed insurance, I declined because we have cover through our travel insurance at which they told us that we still needed to purchase a compulsory insurance in Florida for approx $200 (we've rented after from reputable companies... and none have charged us for the 'compulsory insurance').

Please, do not fall for the low prices neither for the "bono" that they offer to you! Before the rental everything is great, awesome, wonderful! BUT, after you return the car you get charge for tax that you didn't know about in your credit card! Easy way to get your money from you! OH! The best part is that they charge you for a "violation" that supposedly you committed but they don't send any copy of it. You can't really know if you actually committed a violation but you pay for it anyway! Great, isn't it!? The car was good though.. lol. NEVER AGAIN!

When I picked up a rental car at Sky Harbor Airport in Phoenix on February 4, I was asked if I wanted to buy extra car insurance, I said no as I already carry car insurance. Ken then put the extra car insurance on the contract anyway, even though I had declined it. I didn't read all the fine print on the contract and went ahead and signed it. Although I called Advantage to dispute the extra charge they insisted I had agreed to pay $200.00. I was deliberately misled and tricked into a fraudulent agreement. I will never rent from this company again, and I would discourage anyone else from doing so as well.

Advantage was the cheapest car rental company on multiple websites but in actuality it was much more expensive than I expected. I must have paid about $100 a day for an economy car rental for 4 days. Part of the reason was that I reluctantly agreed to purchase the car insurance that they almost forced me to buy. I refused the agent 4 times, but I gave up then and said 'OK'. I should have even considered this company.

They're the worse. I booked a car online, when I arrived to pick it up, they didn't have what I paid for, so I had to take an upgrade at a higher cost. Then two weeks later they charged $80 to my credit card, and can't give me an explanation or evidence of any violations. Don't ever let them get your card info.

I wish I could rate this place 0 stars. I also wish I had read the reviews first, and not just chosen the best rate. I booked the reservation for this car in September 2017. After journeying from Denver on 1/4/2018, I got in line at the rental counter. There were 3 agents and 5 or 6 customers in front of me. After a bit of a wait, 4 more agents appeared and started helping. Despite this, it still took 30 minutes to reach the counter. Once I did reach the counter, the check-out process started moving quickly, but came to a screeching halt when our agent (or the one next to us) couldn't seem to get ahold of "base" or a manager on the phone. Both myself and the party next to me had reservations for minivans, and the agents could not seem to "find" one.

On a business travel to San Antonio, TX I made a car rental reservation through Hotwire from January 15, 2018 to January 18. Once I arrived to the car rental Hotwire assigned for me Advantage Rent A Car they didn’t have the car for which I made the reservation for. The counter representative apologized and informed me that due to the unavailability of the vehicle on my reservation I can just choose another one from the lot; he never mentioned any upgrade or extra charge at all or appointed me to any specific car.

On October 18, 2017 I rented a van with Advantage Rent A Car via Priceline. I paid $304.86 on my Discover Card at that time. When I picked up a Toyota Sienna van on Nov. 15th in Denver Colorado. I was told they needed my Discover for a deposit that would be returned to me upon return of the van. The agent asked me if I wanted to upgrade to a YUKON and I declined. After I get home from my trip, no refund is ever credited to my Discover bill. I see they have charged me $40/day for UPGRADE, an additional $301.99. I contacted Priceline for help and they say it's because of the upgrade and there's nothing further they can do.

I booked a car for my daughter for $190.00, including taxes and fees. After my daughter repeatedly told the agent she only wanted what her mother booked, the agent informed her she need a number of extras, but did not tell her there would be additional cost. Instead of $190.00, I was charged $540.00.

When I returned my rental car on December 31, I left my cell phone in the car. They confirmed with a call that they had my phone and it would be turned in to the supervisor and returned to me. On January 4, I called the Advantage service number. They said they would check on my phone. No one called with information on the alternative phone number I gave. When I called back, they said the cell phone was not found and they closed the ticket. Still, no one has called or informed. I submitted a complaint and ask for a supervisor to contact me, but after a week, no one has called. Today, when I followed up, they said they were sorry for my inconvenience. This company has a poor system for customer service.

Customer Service agents appear to have no idea of the company's policies regarding pre-paid rentals, such as cancelling (and the fee), changing the dates (permitted or not?), etc. When you ask to speak to a supervisor to get clarity, the customer service agent will not let you do so. I understand that most customer service has been sent offshore, but it would make a difference to have agents who can speak the language clearly and understand it clearly. Do NOT use this company. Not worth the few dollars in savings.

I was out of town in Boston, Mass on business and rented a car there for a couple days. The counter help and parking lot help was horrible, with the staff very uneducated and seemingly clueless about their own procedures. The toll system in Boston basically requires people (residents) to buy a toll pass card monthly. For visitors/out of towners such as myself, the rental car agencies basically bill you later for the tolls.

I waited 55 minutes at the rental counter in Dallas while the clerk walked around and ignored customers. I was also FORCED to pay a toll fee for each day of rental totaling an additional $60.00 charge. Wish I'd paid more attention to all the negative reviews. YOU SHOULD BE WARY OF THIS DISHONEST COMPANY AND WATCH OUT FOR BOOKING.COM BECAUSE YOU WON'T GET WHAT THEY CONFIRM. Rip off.

RENTER BEWARE. When I rented a car from Advantage Rent-A-Car I was not aware that this car rental agency was only available at certain airports in the US. I guess part of my problem was not checking out where Advantage Rent-A-Car was available. When I had an incident in Myrtle Beach SC I was told because I declined roadside assistance I was responsible for having the car towed to Charlotte airport NC (the nearest Advantage rental place) 180 miles at my own expense. Thanks to the wonderful manager at The Strand Resort in Myrtle Beach my problem was fixed and I was able to continue on my travels.

We waited 45 minutes in freezing weather to be picked up by van. Check in took at least 25 minutes. Car badly scratched at front and back bumpers, like it had been in an accident. Horrible experience. Only good thing was the price, but not worth saving the money.

First of all, the service reps could barely speak English. Understanding them was difficult. The bill came to more than double the price of my initial confirmation. The airport service person at Orlando Airport pushing my wheelchair was given incorrect information on where to get the car in the parking garage. My traveling companions, both elderly also, were unable to walk more, so I told them I would go up the other two levels and get the car and pick them up.

Rented from Miami Intl. Airport to drive to Fort Myers, FL. The salesperson said we NEEDED the E-Z PASS to travel on highways because the toll roads didn't accept cash. The cost was $9.99 per day. I questioned the need and the cost. She said, if we went through the tolls we would be charged $25.00 fees! Turns out, those fees are if you get a moving violation ticket, parking ticket or a citation. Hmmm, she didn't mention those things. She made it sound like it was our only option to travel.

We reserved a car with Advantage Car Rental, through Expedia, our flight was delayed from Orlando FL for one reason or another, it was to be a direct flight and ended up flying to Phoenix Arizona for fuel with a delay which ended up being 2.5 hrs late. We went to the reservation desk, supplied the attendant with the paperwork, out of nowhere he looks up and say that we are 2.5 hrs late. We told him the reason and he answer was, "Too bad. We have no car for you, we only hold them for 2 company hrs," this was at 11 pm and we asked him, "What are we to do," his answer was he didn't know and yelled to the Payless agent down the counter, "DO YOU HAVE ANY CARS". He could have cared less of the problem, and he said that it's the company policy.

I recently rented a car from Advantage, and I would not do so again. There was a very long line at the rental place. I had to wait at least 45 minutes to get to a counter. Then they added additional fees, so I ended up paying about twice what I had reserved. Then on return I learned it will take up to 21 days for my deposit to be returned. Not at all good service.

The car windows were very dirty. They wrote I had 10x the miles I used on the receipt and refused to fix it. I needed an accurate receipt. The service center is in a foreign country and I couldn't understand the English.

I got charged almost $30 after 2 weeks returning the car... I let it go, and, It's a mistake. They think I am an easy target; So, they did another one. 3 and a half months later, they cooked up a bogus scam for the toll and charged me over $130 on my credit card, again! I kept calling them, was given a runaround... and weeks later, they created a piece of paper/a bill from their end ... listing and adding charge for bogus toll. I asked for backup/original supporting doc... they have none for the tolls... except couple photos of the rental car making a Right turn on the date during the rentals. Nothing concrete to support the $130.56 tolls they charged! This Advantage car rental and these people are crooks. Need to be put out of business scamming people. Someone please put these crooks/Advantage Car Rental out of scamming business. They've been running this scam long enough.

I rented a car from them for 3 days in May, 2017. They charged me $100 for tolls based on bogus documentations supplied to my credit card company Discover Card. They have been getting away with this SCAM for too long. I wish someone can do something about this. We are traveling and have no way to track down documentations to dispute these charges and expose their scams. AVOID this company! There should be class action lawsuit against them for consumer fraud!

I reserved a car online. Total cost to be $288. I arrived at the Advantage rental office in Denver and had to wait 30 minutes to get to the counter. The attendant asked about insurance and I said I had it and that I did not want anything added to my bill. He said my total was $480. I asked how I went from $288 to $480 and he said there was a $200 security deposit added that I would get back. Please initial here and here. When the $200 was not returned to my card I reviewed my bill and found the initial here and here was me agreeing to pay for roadside assistance and EZ toll. The difference between $288 and $480. When I called and asked for it to be taken off my bill I was told sorry, you signed for it. I also was left outside in the cold for 45 minutes for them to "bring my car around'. Customer service was terrible, value was worse than terrible... Advantage, you took advantage of me... but never again.

I rented a car from Advantage but because pick up location was very far so I had to cancel the booking. During cancellation, I asked the representative for a refund and he said I will receive the full refund. But later on they didn't refund my money and whenever I send them they never respond. The representative should have told me that I would not get a refund, I would have used the car instead. I paid for two cars that day. This is one of the ** car rental services I have ever seen who plays tricks to fool customers and loot their money. As a student, it was very hard for me to manage both cars' rent. I would recommend everyone, please do not use this car rental service and also their parent company Expedia.

I had booked a car with EZ car through Expedia. The due at pickup cost based on my Expedia reservation was $163.71 for a "special special car" (whatever that is) for 4 days. This price was more in line with what I usually pay for rental cars, nothing fancy. If the price is the as good I usually book direct with Enterprise, however their rates were around $450 total for 4 days. At that I'm thinking about alternative transportation rather than renting a car. Anyway, first of all (in the middle of the afternoon, the sign in the terminal at the EZ car desk tells us to take the shuttle to the Advantage desk, ok, fine no big deal, but when we finally get to the outside office, there's a long line... actually not as long as I saw on a previous review, but still a longer line than I'm accustomed to at rental car counters. BTW this was at the Denver, CO. airport (DEN).

Had two deaths in my family while on vacation, I had pleaded with the online manager who was going to give me a little break on the drop off fee only to find out the branch manager of the rental co in Jacksonville charged me the maximum drop off fee of 500.00 to drop off at another location. I called in to see if they could take a hundred dollars off or split the fee, and he was only worried about the receiving his maximum amount of money he could make! I will never use this company again. Thrifty didn’t charge me a fee at all to drop off at a different location. Advantage doesn’t care about customers. They only care about making $800 dollars to rent a car for 3 days! I even returned several days earlier before it was due!

Rented a car in Maui Kahului, when we picked it up it was at a 1/4 tank and we returned the car with 1/2 a tank. We were then charged about $130 as Advantage claimed we should have filled the car to a full tank. Called the customer service 3 times, they were very unfriendly and despite them telling us they would look into it, they never got back to us. At the last call we were told by a supervisor there was nothing they can do for us. Now we're sitting on the charges plus international phone charges. We would not recommend them, worst customers service we have ever received!!!

I traveled with my family to Orlando in August, I used Advantage Rent-A-Car in the Orlando Airport. At the counter I was offered E-ZPass, which I declined. I went thru the first toll and went to pay cash. I was informed by the toll cashier that the E-ZPass was active. I pulled over to the side of the road immediately and called the 800 number. I was informed by the agent that since the error was theirs, that I would not be charged for the fee or the toll. I thanked them and went off my way. 2 months after the trip, there is a charge on my credit card for $52.25. I called the 800 number and was told by a very nasty rep that it was the fees for the toll and the E-ZPass. I asked the agent to review the notes on file and he said that he was unable to refund the full amount. I asked for a supervisor and my call was "disconnected". The fact that this charge appeared 2 months after my trip shows me that this business was banking on me not noticing the charge!

My first bit of advice... run as fast as you can to the next rental car counter. These guys are conmen disguised as a business. Where to begin... When a company bolds their cancellation policy (i.e. no refunds if canceled less than 24 hours before you are scheduled to pick up your car) and puts a ton of very non-traditional rental car related policies in super, super fine print, I recommend running away as fast as you can. I walked away from the counter disgusted and resigned to letting them keep what I had paid. They know it will happen and my sixth sense tells me this is another piece of the business model.

After waiting close to 1/2 hour for an Advantage Shuttle to pick us up at LAX... while dozens of other car rental shuttles came and went numerous times, we were finally picked up, taken to the Advantage location and dropped along with our luggage on the street... nope, they could not pull up in front of the building. We could see the enormous amount of people in line inside the building from the road. There were at least 40 or 50 customers waiting in winding lines for the cars. It took my husband 1 hour and 38 minutes to get from the end of the line to the counter and then took additional time with all the paperwork etc.

I booked a car rental through a 3rd party site and a deposit through them. I was told an exact amount I would be responsible for at the counter. When arriving, we were told that we had to purchase their insurance (totally wrong, we did not have to) and they would not give us the car without. I have insurance that covers this already. We were charged aver $2000 dollars in total when it should have come to about $700, not including the $200 deposit I put down. It was 9pm at the airport when this happened and I had an infant with me. I called and called but kept getting transferred to different people. They also made us put a second driver on the account because he was there when picking up the car. He was never and did never drive the cars. This added to the cost. I will never recommend this company and cannot tell you how unprofessional they are.

I rented a car online for three days, October 27, 2017 to October 29, 2017. The rate shown was $88.67 for the three days. At the Newark Airport Advantage office I was told not to fill the tank because their rate for gas is less than elsewhere. The agent repeated “don't fill the tank” three times. I accepted her word that it would be less expensive to have them fill it. I was also offered collision insurance. I declined that because my insurance company covers me in any car. I repeated that I did not want insurance because I thought that the agent, Xiang ** might have had difficulty understanding me. When the receipt was prepared, I again said that it should not include insurance. She seemed to agree.

Outside Fort Myers Airport at Advantage Car Rental, I was asked if I wanted the extra coverage for Collision, I said no, didn't need it, had coverage. The woman was really friendly saying she was from where I lived and she was going to give me an upgrade. She chatted with me. I verbally said to her, "my charge is-stating the exact amount", she replied yes but that they take the credit card and put an additional charge on but reverse if all is fine when the car is returned. After confirming my charge, she still put the Collision charge through which was 3/4 of my actual rental charge. I didn't notice it because I had just confirmed verbally what the charges were. I called Advantage, spoke with someone named Ana. Not interested in hearing my complaint, no interest whatsoever.

Dont rent from them! They should be out of business. Rent me a difference car than listed! They said insurance coverage is $27. Charged me triple! I called they said I was agreed! Customer services is a **! Stay away!

The agent that I dealt with when picking up my vehicle (which I reserved through CarRentals.com) engaged in some serious and rather unscrupulous upselling without explaining what the costs would be until I was presented with the final estimate. When I balked he applied some discounts that brought the charges down to what I thought was a reasonable figure. However, when I returned the car I was charged about $200 over what I was told the cost would be (and what the pre-authorized amount was on the contract). I called the Advantage customer service line to report this and was told I'd receive a call back from the manager of the facility where I rented the car (Denver Int'l Airport), but I never heard from him or her. I will never rent from Advantage again anywhere, anytime, and I encourage all those reading this to avoid them at all costs.

I wish I would have seen these reviews before using this company. I don't care how cheap it was, the charges keep coming months after the rental. I agreed on a certain amount on the rental contract. That amount was charged at the end of my rental. Then, a month later, my credit card is charged TWICE for $56.75 each. I call the company to find out what the additional charges are for and they say it's for toll charges and admin fees. There is no reason for me to be charged this as I paid the tolls at all of the toll booths I went through. They give me the number to the Highway Tolls company saying that there is no way they can remove the charges and that I will have to dispute them with this other company.

On Sunday October 8 around 10 AM I arrived at the Advantage rental counter with my reservation, prepaid records, insurance records, drivers license and multiple credit cards. The Advantage agent refused to honor my reservation forcing me to get a last minute car with another agency. Luckily the counter agent at National saw my predicament and helped me out. The rate was somewhat higher but at least they delivered.

I booked my flight and car rental online. I had never used Advantage before and I went back online and read customer reviews. What I read was not that good and I was a bit worried. I figured mostly unhappy folks review things online so I decided to keep the reservation and I am glad I did. Counter help at Newark airport were friendly and helpful and best yet, very good at what they do. Had my paperwork done quickly, and had me in my car and on my way. The car was immaculate and ran beautifully as it should. The experience at 3 am returning the car was as it was when I took the car.

After a horrible experience at another counter, I went to the Advantage counter to rent a car. It took about 15 minutes to get in and out. The young man, Theo, that assisted me was very personable and kind, he went above and beyond in providing the best customer service and definitely has the temperament for the job. I appreciated his service and Advantage for the rental. Thanks Theo! You made my day!

I have rented a great deal of cars in my life, and none have ever broken down. I rented this car at FLL to go to my grandfather's funeral. I picked up the car on 9/19. The car had a few times that it would have trouble starting during the week and finally, on the morning we were supposed to leave to go to the airport, it would not turn on at all. Everything on the inside of the car, radio and lights, worked so we knew it wasn't the battery. We heard the tell-tale clicking sound that is indicative of a blown starter. I called the 800 number for Advantage and received a generic customer service representative who refused to transfer me to the local advantage dealer and told me that it was my responsibility to have the car towed with my insurance. If they had to tow the car, they were going to charge me roadside assistance.

I rented a small, energy efficient car. When I arrived at the office they told me only a Chevy Suburban was available unless I paid an additional $98 for a Toyota Rav. Several weeks later I was charged for highway tolls, which was fine. Apparently, the company offers a service for automatic payment of tolls. I was never told about this option, and Advantage tacked on an additional $50. Do not rent from this company. They engage in bait and switch and have hidden fees.

Do not use this car rental. I use them from 9-6-2017 to 9-8-2017. They put a hold of $300 on my card... This took me 28 days to get the hold off. Then I check my accounts on the 30th of the same month, and I see that they took another $225 out of my account. So, I call them and they tell me that they had a problem with their system when they try to take out the tolls. The problem with that is, I signed up to have the toll bill mail to me and my tolls was not $225. Now, they tell me that it was a mistake with their system and it will be back in my account in 3-7 days. On top of all this... The car was not clean and the mirror was broke. This place should be shut down.

My sister and I visited Maui on Sept 13, 2017- Sept 24th. We had chosen Advantage Rent a Car because the price they advertised was considerably lower than their competitors. We waited a long time in a big line with only two employees checking people in. We are in our 60's and 70's and when it was our turn the young man told us that the compact car we had reserved was no longer available and that we had signed something that said "or the manager's special" and that we would be getting a rather old looking minivan. Parking spaces in Hawaii are tiny. He knew we didn't want a minivan so he offered to upgrade us to a VW beetle for an extra $20 a night. My sister beckoned me over and I insisted that he give us something comparable to the compact. Then he said for us he would give us the VW for only an extra $7/ night. I continued to object, saying this is not what we agreed to and that this was unacceptable.

Staff at Chicago Airport location told me my reservation would not cover me if I broke down. I queried this but she insisted. Coerced me into paying even more money. Car was also supposed to be provided with a full tank of fuel, it was less than half a tank. Booked through https://www.holidayautos.co.uk.

I made 3-day rental car reservation with Advantage (through Orbitz) in NYC two weeks ahead of time. At the time I made the reservation I purchased collision insurance ($27) for the rental period. I also read the "fine print" of the rental agreement, which stated that a car rental company, particularly when renting "locally," may require the rental customer to purchase additions "supplemental liability insurance (SBI)" at the time of pick-up; I was quite prepared to do this if needed.

When I picked up the car, they charged me extra money for the insurance without telling me. They placed a $200 hold on my account, plus the price of the rental. They informed me that if I had to extend the rental it would be deducted from the $200 hold. When I called to extend the rental, they then double charged my account for the extra two days. When I called them to have the charges reversed, they told me there was nothing they could do for me. I canceled the car and went with a better company. I will NEVER use this company again!

Hello, I recently received a business response from Advantage Rent A Car (i.e., the Voice of the Customer Manager). To summarize, I am satisfied with her response that focused on customer satisfaction, professionalism, and even gratitude. Moreover, my card was refunded $164.13. That said, I am very happy with the outcome of this case and might even be willing to give Advantage another chance of serving me again in the future.

Rented a car for 5 days at Atlanta Hartsfield airport. The cost of rental $107.00. I was told at pick up desk that I was getting a free upgrade and I signed the contract. Upon return of the car, I was told the final bill was $296.00. When questioning the difference, I found they added a mileage package for $20.00 a day. I DID NOT ask for or need a mileage package.

Fly vacation to Orlando, we rented a car from Advantage which was suppose to be a Toyota Camry or similar full size car. The cost of the rental was $201.94 for the 6 days. When I reached the rental counter, I was informed that they didn't have a Camry or similar rental that I would need to rent something else, the lady at the counter said “I can get you in something better for $10 a day more” and I told her I wanted a similar vehicle like I was told online and she said she didn't have anything else so I agreed to pay the additional $10 per day. Then she added several other things to which I was not properly informed that these charges would come to a total of $361.09.

Have to say I am really proud of the way you can rip off your customers without them even knowing. I am from Ohio and have no idea how the E-ZPass works. So you left the one in my rental on, when I denied it on my agreement and even though I paid for my tolls received a charge to my account for $27.25 for using the box. A person explained to me that it was on and showed me how to turn off. What a gimmick you have going on. Will NEVER rent from you again... no matter how good your prices are. You just make up for the lower prices with all your add-ons that no one is aware of. Thanks a lot.

She also asked if I would need insurance and I declined. I always decline whenever I'm offered insurance by rent a car companies because I have vehicle insurance and my credit card also provides insurance.

Rented a car from Advantage for one day back in April and went from NJ to Boston and back. Yes I've used toll road for which everything was automated and no toll collectors, so I was expecting to be billed but what really upset me is the $25 dollars "administration" bill PER TOLL!!!! Is completely a rip off that for two tolls of $3.50 each I'm being charged $57.00 dollar on my card: $7 dollars worth of tolls and $50.00 DOLLARS FOR ADMINISTRATION FEES, THIS IS OBSCENE! I'm OK to being charged some extra fees but this is price gouging out of control for which government should take a look at.

On July 11, 2017 rented a car for a week. Gentleman was training 2 employees said "today is your lucky day. We are upgrading you to an infinity at no extra charge." Total was $410.26. Paper work signed and paid in full. Returned car with full tank of gas. I get my credit card bill. In they charged my card 7/17/17 an additional $299.48. This is actually stealing from me by charging my credit card without my consent. Contacted business phone lines in Denver kept saying mailbox is full. Called corporate spoke with Pedro 8/22/17. Told me a ticket was created **. 800-777-5500. Someone would contact me 2 weeks later still no reply back. I did dispute charges with my credit card company. I will never use Advantage for car rental.

I am at a loss for words at the level of service received from Advantage Car rentals/Europcar. I had pre-booked my rentals online for both Las Vegas and Washington. The Washington experience is where my nightmare began. My unfortunate experience emanates from the following: the inexperienced consultant behind the counter was either improperly trained or had no life in him. Alternatively it could be that he ran the Airport branch at Washington entirely on his own. Nonetheless it took over an hour before I was served. At that point the queue behind me had backed up considerably.

Do not rent from these thieves. I rented a minivan from Priceline cheaper, I went to JFK airport to Advantage car rental and they refused to give me the car under excuses of insurance liabilities. Yes man you pay more you go. They make spams.

August 2016 rented car in Ft Lauderdale from Advantage. Had a very limited fender bender. Actually nothing was bent, just paint on both cars. I did pay for the insurance options to cover any accident. I used my American Express card to rent vehicle. They covered cost of other cars paint, no problem. After months of Emails, phone calls and faxing pictures, I found that Advantage rental company would only cover cost what exceeded MY insurance company limit $300,000.00.

My wife and I contracted an Advantage Rent-A-Car via Orbitz for four days starting August 9th at Denver Airport. The rental amount was $356.59 for a Toyota Camry or similar car for driving to Aspen Colorado. When we checked in at Advantage, the rental agent told me that because we were driving up to Aspen through Independence Pass, the Toyota Camry would not make it as it would overheat and we needed to be upgraded to a larger vehicle. He upgraded me to a Nissan Pathfinder and printed a contract for $1,089.00. I told him that this was insane to be upcharged $733.00. He then told me that if I returned the car before 7:30 PM on Saturday, which we did, the charge would be $599.10 which was still $242.51 more than the original contract. Mind you the only reason I agreed to the larger car was that I was lied to that the Camry or equivalent would not work.

7/5/2017. My advice if you rent a car from this company "ADVANTAGE Rent-A-Car" at Nashville Int'l Airport. I approached the Advantage counter to pick up the contract and keys of a car that already paid in advance online. I had the bad luck to met an employee called Shae, "in charge" of taking care of customer rentals. That was exactly what she didn't do.

Was given a $219 dollar quote (plus $85 dollar charge for GPS for a total of $304 dollars) at the travel agency and when I returned the vehicle, I was charged over $400 dollars which included a charge for their collision waiver insurance that I TOLD the attendant that we did not need. After bringing this to their attention, the manager removed the charges from the rental and returned the $45 dollars to my card. A week later, I see another charge for highway tolls that totaled $14.55 and Advantage billed me a $125 dollar admin fee on top of that. Overall total was $519 dollars from a $304 dollar quote. All of these additional fees were not explained upfront and the attendants were rude with one of them telling me to go back and talk to the travel agent for an explanation on why I was charged over $200 dollars extra. I will never use these guys again.

We were asked if we wanted a toll meter in car. We were never told that we would be billed via car tag. Three months later we were charged $67.40 for tolls. We were never told that there would be no toll booths. We have never had a good experience with this car co. This was their last chance not matter how low the price.

I am so disappointed in the service I received today from Advantage Rent A Car. To start off, when I arrived at the kiosk the car I had reserved online was not available. I was very confused but the lady at the kiosk (Sandy) seemed very accustomed to this type of thing happening. She made several phone calls and was finally able to get us the car we initially reserved online. Now comes the worst part. This is a family trip so I had wanted a bigger vehicle when considering rentals. I specifically called Advantage Rent A Car to find out the specific policy for the Ford Transit van I was interested in. The agent I spoke to online assured me that no additional insurance coverage was needed and that I could apply my full coverage policy through State Farm, to cover the Ford Transit van.

Terrible experience. Front-desk employee pushed me to purchase a toll pass for duration of week, even though I repeatedly and forcefully told him that I wouldn't need it (I was on business, staying in the same suburb that my week-long meetings were located). The Advantage employee wouldn't accept no for an answer and finally I just caved when he told me that if I didn't use the toll pass I'd be able to refund it after returning the car. This was explicitly stated.

I reserved a car with Advantage at Newark Airport and traveled there from Manhattan to pick it up. When I arrived the woman at the counter said she would not rent me the car unless I had proof on paper that I had car insurance. She falsely insisted that this "requirement" had been sent on the online reservation confirmation. I had a printout of the confirmation, and of course there was no such thing on it. The woman refused to rent us the car. So I went over to Budget and rented one with no problem. Which is no surprise since I have absolutely no red flags - just a normal customer. My question is, how can these Advantage jokers stay in business?

All I wanted to do was change the pickup time, it came out wrong when I rec. the reservation. You wait on hold for very long periods of time. If and when you finally reach a person they tell you they can't even change the time. That I need to call my agent! Who even uses a agent these days? I told them I did it online at the website. She still can't help me, so I guess my only options are to cancel most likely with a charge, or wait 8 hours in the office till pickup time. Never use them again.

I reserved a full-size car with Advantage through Hotwire. When I picked up the car at Fort Lauderdale Airport, it had manual windows and manual door locks. What car nowadays has these primitive features? No car rental company should be allowed to rent a car in the United States without electronic windows and door locks. Will never rent from them again. Hotwire should discontinue their contract with Advantage.

Wait time to get to the Advantage rental counter was over an hour. Once at the counter Advantage's agent, Jessica declined to enter my insurance information saying she didn't need it because she trusted me. When she printed out my charges they were almost $200 higher than listed in my reservation. When asked about each charge her only answer was "these are the fees you must pay or don't take the car". I had been in their office for nearly 1 1/2 hours and didn't want to leave without a car. On further examination the "fee" for $185.43 was insurance Jessica had added then told me I was declining it under her guidance at checkout on the credit card interface.

Intended to title this "The Good, the Bad and the Ugly", but then I realized I could not think of anything good about this organization, and I use that term loosely. On June 19, 2017, I had a reservation a Advantage Rent A Car, 23790 E. 79 Ave., Denver, Colorado. Our flight was five hours late, so we arrived at the airport shortly after midnight. We proceeded to the area designated for pickup by the car rental vans and waited and waited and waited. At one time there were four of us there waiting for the Advantage van, but the "smart" one gave up and left. Several of the other car rental companies' vans came by twice before our guy finally showed.

We recently rented a car at the Orlando airport and it was a very frustrating situation. We were overcharged because the agent put us down for two drivers when we told him upon rental pickup and return that we did NOT want the additional driver option. But he used the electronic signature pad to trick us into requesting additional driver option. He claimed that I had to sign because the rental was charged to my credit card and my wife had to sign because she was the driver. The signatures ended up going to the box for additional driver option box. We will contest this overcharge with our credit card company because their agent was such a jerk and liar. Will never recommend this company to anyone or ever use this company again!

When picking up our car we were given a form to go over any discrepancies with the vehicle. When we got out to the vehicle it was dirty. Looking at the vehicle there were scratches & dents everywhere. When I got in the car & turned it on the change oil light came on and the vehicle wasn't full of fuel. My husband went in to annotate that & the desk clerk offered us a new vehicle. So then we had to take the car seats out of the vehicle & spend another 30 minutes looking over another scratched & dented vehicle & installing the car seats, again. The desk clerk never apologized. An hour+ of my life I will never get back. This was the first & last time I will ever rent with Advantage.

Price is better BUT: 1) Very slow line to pick up car. Only 2 people at counter taking 10+ minutes/customer. 2) Returned to same location & told I would be charge a DROP charge for returning car to different location??? Asked to talk to manager but told he was "on break." After standing in 110 degree plus parking garage for 5 minutes, I returned to desk to ask them to please call manager. They put him on the phone with me and he promised there would be no extra charges. They were having computer issues & he was out delivering a car & couldnt correct (Why would you leave site with such a major computer issue?). 3) I didnt want to leave counter until issue resolved but I had to catch a shuttle & it was clear that no one was going to do anything for me. I requested a return & no damage receipt & was told they didnt know how to do that??? I did have them write on contract "No DROP fee" & manager’s phone #.

So my wife and I travel to Houston, TX and go to the Advantage desk to pick up a compact car. They had advertised a Nissan. Instead they give us a Volkswagen Beetle convertible. I hate that car, and ask for another. They say it is the only compact they have. It has 39,000-odd miles on the clock. The passenger-side front door rattles every time we go over a bump. The sun visor on the driver side is missing (I later find it in the seat pocket in the back of the car, where someone put it because it was broken). We pay some ten dollars a day for toll road access, which turns out to be totally unnecessary. They charge USD 200 dollars deposit. As of now (Wednesday night) I still have not received the deposit back. When I call Advantage to complain, they say it depends on my bank. Well, I will file a complaint with the Federal Trade Commission. That will hit Advantage with an immediate fine of USD 10,000. I encourage everyone else to do the same.

Rented a Car in San Francisco, on our way out of the building, we parked the rental to drop off the pre-existing damage form. While parked, an Advantage employee inexplicably backed into the side of our car damaging the door. He told us to mark it on the form as preexisting damage, as we had not yet handed the form in, and be on our way. We did so, and now a month later are being charged with damaging the car. The documents used in the damage claim have been forged, but lack our signature. This is a huge headache! In the future, we will avoid it by renting from a car agency you have heard of before to save a few bucks. In the end the hassle and potentially having to deal with insurance claims over an accident caused by one of their employees on their premises is ridiculous.

I really wished I had read reviews on this company before reserving a car with them. Arrived at the rental kiosk in DFW. 15 people ahead of me 1 person looked to be working while 2 others watched. After 15 minutes I went and asked why only 1 person working. I was told they had no vehicles and were only processing as vehicles came back. Surely you know how many Cars are out and how many are booked, it's simple arithmetic. Now 25-30 people in line. Please note they ask for a time period of when you will be picking up the vehicle. My flight was 30 minutes late arriving at DFW but I was still well within the 2 hour time frame of the vehicle reservation until... You wait an hour and more for vehicles to come back and when it's finally your turn at the desk the representative says "your reservation expired 15 minutes ago and we don't have any vehicles for you."

I read some other complaints and I wish I was charged double. The quote on Expedia was $35 per day. I expected, based on past experience with other companies at other locations, that I would spend maybe $150 at most. Final bill was $318, plus the $200 deposit that I had no idea was coming. Thanks to my card being charged $518 instead of the $150-ish I was expecting, I didn't have enough money to eat for the two days I was in Colorado for a job interview. Had to go to Walmart and buy some inexpensive snacks.

I rent cars almost weekly, due to extensive travel for business. I have never in my life had such an unpleasant experience. I still get angry thinking about it. It wasn't WHAT was said; it was HOW it was said. The girl at the counter smugly asked for my fiance's Dec sheet for his auto policy. We thought she was mistaken. She wasn't kidding. Without a Dec sheet she adds a huge fee for daily insurance. She was rude, condescending, and seemed to take personal delight in being difficult. We were unable to get the Dec sheet for my fiance's policy, and we couldn't use mine without another major upcharge to add me as a driver, which made her visibly happy.

Rented a car in Denver May 20th 2017. Waited in line nearly two hours. They have a bank of 9+ computers, however only three employees. I finally got my car. Drove 17 miles and noticed that I did not have any gas. Called the company as I sat at a gas station. Spoke to an employee named Minor. He told me to turn around and return to the facility and they would fill the car. Due to the time in line, I was already behind my schedule. He told me he couldn't do anything for me unless I returned. I asked to speak to a supervisor. He said "I couldn't do that."

After a good 20 minutes from Denver Airport on their shuttle we found a line of at least 25 people in line. There was 3 agents and probably an hour and a half in line to get to one of them. Obviously they don't manage their reservation system and base the agents on the number of reservations. I know now why Hertz advertises fast pick up of cars. I will never rent from Advantage again. Very disturbing. More to come if they don't have the type of vehicle I reserved.

I wish I would have read the reviews on this company before booking a rental car with them. I arrived at the Denver, CO airport at 7:20 PM, pick up my luggage and headed to the Rental Car Island to wait for my shuttle to the Advantage EZ Rental Car facility. Upon arriving at the facility, there was ABSOLUTELY NOTHING EZ about it. There was approximately 40 people ahead of me and only 2 travel agents working the whole time I was waiting in line. Never in all my travels have I ever experienced anything like this in my life. I had to wait over 2 hrs to get my rental car which was more than the length of my flight to Denver.

DON'T RENT FROM ADVANTAGE! If you dare, check off every paint chip, scratch, dent, and scuff throughout the inside and outside of the car. Literally, pull on all sides of the front and back bumpers to see if they remain attached. I rented a car for less than 19 hours and they claim scratches on the front bumper cost over $700 to repair with service fee and have filed a claim against me through a third party company. I literally drove the car to an airport hotel, then to Lackland Air Force Base the next day, to a restaurant for lunch heading back to the rental car place and then back to the rental car place... less than 65 miles. What a crock of crap!

We were really disappointed with our recent car hire with Advantage, booked through Economy Bookings. We have three complaints about the service. 1. The car hire was hard to find at the airport. When we arrived at the airport, tired after a long flight, we followed the instructions on the email which said to look for the Europcar stand at Orlando airport. This turned out to be non-existent and after wandering around for some time, and having to ask a number of other car hire companies if they knew where we would find Europcar, we eventually were pointed in the direction of Advantage, who confirmed that our booking was with them. Nowhere in the emails we were sent were we told to look for Advantage and we found it a stressful start to our holiday, worried that our car booking didn't exist.

We reserved a car at Advantage rental cars in JFK Airport in Queens, N.Y. And had instant problems from the start. They kept questioning my reservation claiming my ID was unacceptable, then it was my credit card, but both were ok. I was made to feel like I was a thief. Next they needed to see my itinerary so they can see when we were going home, I guess the dates we gave them for our reservation weren't good enough. When I asked them why they needed to see my airline information I was told it's always been their policy. I told them that is not true because I rented from them many times before and never once did they need that. I also told them that the person they helped just before me didn't have to show their itinerary.

Extremely disappointed with the service offered by Advantage. Firstly the car we booked was taken on the day of our rent. So we end up taking a unserviced car. The car was in such a bad shape and we were lucky just to reach Orlando, Florida safely to change the car. The process to change the car was so lengthy it wasted 4 hours of our time at the airport just to change it and we had to scrap our plans because of it. Then after returning the car in DC and sign the release form, your company charged me twice to my credit card, without giving any reasons. I wrote an email to you DCA@advantage.com and it bounces back. I cc the Orlando Airport Head, Mr ** and I am praying for his response. As outgoing call to US is very expensive. Seriously worst car rental EVER!!!

The guy at the counter told that the total for renting a car is just $468 and $129 for insurance. But at the end, they charged us $900. If we call the customer care and talk about this issue they are saying that they cannot do anything and they can't help. We have the agreement of the rental $600 dollars which they initially told. Can I sue the company with that rental document?

We rented a car from Advantage (also known as E-Z Rent-A-Car) in Kahului, Hawaii on Feb 16, 2017. It was around 11:30 pm and the lot was poorly lit and when we self checked the car we could only see a couple of minor scratches and dents. Ten minutes into our drive to South Kehei the car started to make funny suspension noises but the car was operating OK and since we were very tired from our travel we decided to return the car the next day. When we returned the car and told them about the noise they did not come out to look at the car and just gave us a replacement car.