Advantage Rent a Car Reviews

Do not rent your car from here! We waited 30 minutes for the pick-up shuttle at the airport. This was at 9:30 pm in February temperatures were 10 degrees. The other rental car companies had multiple buses running. After we got picked up we were told that there was a "Traction Law" in effect. The customer service agent gave us a 4-wheel drive car. Told is it would be no additional cost for 4 days. The first car we were given (Rav-4) had the passenger door handle break off when we tried opening the door. As such, were then given a second car, which ran out of wiper fluid on the drive up into the mountains at 10:30 at night while it was snowing. We were driving Interstate 70W. The mud that was kicked up from the road onto the windshield made it near impossible to see and the wiper fluid ran out. There were no gas stations on Loveland Pass where we could get replacement fluids. Very dangerous drive without wiper fluids.

I'm a client of yours, a lawyer in Brazil, and I'm writing this message, at least for an answer. I come in contact because although I am a customer of you I had a serious disgust in my recent experience with Advantage. On my trip this month to the United States, I made two locations. One of a Chevrolet CAMARO for 7 days, and one of a KIA SOUL. What impressed me was that the location of the Chevrolet CAMARO. I delivered the car more than 2 hours ahead of schedule, and yet the amount provided in my contract was charged in the same way as the forecast.

I clicked on a rental for a Jeep Liberty (or similar vehicle). Jeep Liberties are 4 wheel drive vehicles. This rental was at the Denver airport in the middle of winter. When my wife arrived at the rental location, they told her a similar vehicle was not 4 wheel drive. They upcharged her more than double for a Toyota Highlander. I didn't want her driving in the snow through the mountains without 4WD. When I called customer service, they told me I would have to contact the Denver location. THEN THEY TOLD ME THEY DID NOT HAVE THE NUMBER FOR THE DENVER LOCATION and would have to have them call me back. Unbelievable!

Horrible. Scam, dishonest people working for Advantage car rental. My daughter booked a car 12 days in advance for me. When I called to verify the time they stated she has to be there in order for me to pick up the car. The agent advised me to cancel the reservation. When I attempted to cancel they inform that I will not get a refund. PLEASE SOMEONE HELP ME.

A company that fully takes advantage of your tiredness after a long trip. We booked the car weeks in advance just to arrive at the airport and be told that there are no cars available and they will have one for us in about 2 hours. We left the airport in a taxi. Barely made it on the freeway just to be told that they now have a car for us. We returned and started the paperwork. We were asked whether we needed insurance, I declined because we have cover through our travel insurance at which they told us that we still needed to purchase a compulsory insurance in Florida for approx $200 (we've rented after from reputable companies... and none have charged us for the 'compulsory insurance').

Please, do not fall for the low prices neither for the "bono" that they offer to you! Before the rental everything is great, awesome, wonderful! BUT, after you return the car you get charge for tax that you didn't know about in your credit card! Easy way to get your money from you! OH! The best part is that they charge you for a "violation" that supposedly you committed but they don't send any copy of it. You can't really know if you actually committed a violation but you pay for it anyway! Great, isn't it!? The car was good though.. lol. NEVER AGAIN!

When I picked up a rental car at Sky Harbor Airport in Phoenix on February 4, I was asked if I wanted to buy extra car insurance, I said no as I already carry car insurance. Ken then put the extra car insurance on the contract anyway, even though I had declined it. I didn't read all the fine print on the contract and went ahead and signed it. Although I called Advantage to dispute the extra charge they insisted I had agreed to pay $200.00. I was deliberately misled and tricked into a fraudulent agreement. I will never rent from this company again, and I would discourage anyone else from doing so as well.

Advantage was the cheapest car rental company on multiple websites but in actuality it was much more expensive than I expected. I must have paid about $100 a day for an economy car rental for 4 days. Part of the reason was that I reluctantly agreed to purchase the car insurance that they almost forced me to buy. I refused the agent 4 times, but I gave up then and said 'OK'. I should have even considered this company.

They're the worse. I booked a car online, when I arrived to pick it up, they didn't have what I paid for, so I had to take an upgrade at a higher cost. Then two weeks later they charged $80 to my credit card, and can't give me an explanation or evidence of any violations. Don't ever let them get your card info.

I wish I could rate this place 0 stars. I also wish I had read the reviews first, and not just chosen the best rate. I booked the reservation for this car in September 2017. After journeying from Denver on 1/4/2018, I got in line at the rental counter. There were 3 agents and 5 or 6 customers in front of me. After a bit of a wait, 4 more agents appeared and started helping. Despite this, it still took 30 minutes to reach the counter. Once I did reach the counter, the check-out process started moving quickly, but came to a screeching halt when our agent (or the one next to us) couldn't seem to get ahold of "base" or a manager on the phone. Both myself and the party next to me had reservations for minivans, and the agents could not seem to "find" one.

On a business travel to San Antonio, TX I made a car rental reservation through Hotwire from January 15, 2018 to January 18. Once I arrived to the car rental Hotwire assigned for me Advantage Rent A Car they didn’t have the car for which I made the reservation for. The counter representative apologized and informed me that due to the unavailability of the vehicle on my reservation I can just choose another one from the lot; he never mentioned any upgrade or extra charge at all or appointed me to any specific car.

On October 18, 2017 I rented a van with Advantage Rent A Car via Priceline. I paid $304.86 on my Discover Card at that time. When I picked up a Toyota Sienna van on Nov. 15th in Denver Colorado. I was told they needed my Discover for a deposit that would be returned to me upon return of the van. The agent asked me if I wanted to upgrade to a YUKON and I declined. After I get home from my trip, no refund is ever credited to my Discover bill. I see they have charged me $40/day for UPGRADE, an additional $301.99. I contacted Priceline for help and they say it's because of the upgrade and there's nothing further they can do.

I booked a car for my daughter for $190.00, including taxes and fees. After my daughter repeatedly told the agent she only wanted what her mother booked, the agent informed her she need a number of extras, but did not tell her there would be additional cost. Instead of $190.00, I was charged $540.00.

When I returned my rental car on December 31, I left my cell phone in the car. They confirmed with a call that they had my phone and it would be turned in to the supervisor and returned to me. On January 4, I called the Advantage service number. They said they would check on my phone. No one called with information on the alternative phone number I gave. When I called back, they said the cell phone was not found and they closed the ticket. Still, no one has called or informed. I submitted a complaint and ask for a supervisor to contact me, but after a week, no one has called. Today, when I followed up, they said they were sorry for my inconvenience. This company has a poor system for customer service.

Customer Service agents appear to have no idea of the company's policies regarding pre-paid rentals, such as cancelling (and the fee), changing the dates (permitted or not?), etc. When you ask to speak to a supervisor to get clarity, the customer service agent will not let you do so. I understand that most customer service has been sent offshore, but it would make a difference to have agents who can speak the language clearly and understand it clearly. Do NOT use this company. Not worth the few dollars in savings.

I was out of town in Boston, Mass on business and rented a car there for a couple days. The counter help and parking lot help was horrible, with the staff very uneducated and seemingly clueless about their own procedures. The toll system in Boston basically requires people (residents) to buy a toll pass card monthly. For visitors/out of towners such as myself, the rental car agencies basically bill you later for the tolls.

I waited 55 minutes at the rental counter in Dallas while the clerk walked around and ignored customers. I was also FORCED to pay a toll fee for each day of rental totaling an additional $60.00 charge. Wish I'd paid more attention to all the negative reviews. YOU SHOULD BE WARY OF THIS DISHONEST COMPANY AND WATCH OUT FOR BOOKING.COM BECAUSE YOU WON'T GET WHAT THEY CONFIRM. Rip off.

RENTER BEWARE. When I rented a car from Advantage Rent-A-Car I was not aware that this car rental agency was only available at certain airports in the US. I guess part of my problem was not checking out where Advantage Rent-A-Car was available. When I had an incident in Myrtle Beach SC I was told because I declined roadside assistance I was responsible for having the car towed to Charlotte airport NC (the nearest Advantage rental place) 180 miles at my own expense. Thanks to the wonderful manager at The Strand Resort in Myrtle Beach my problem was fixed and I was able to continue on my travels.

We waited 45 minutes in freezing weather to be picked up by van. Check in took at least 25 minutes. Car badly scratched at front and back bumpers, like it had been in an accident. Horrible experience. Only good thing was the price, but not worth saving the money.

First of all, the service reps could barely speak English. Understanding them was difficult. The bill came to more than double the price of my initial confirmation. The airport service person at Orlando Airport pushing my wheelchair was given incorrect information on where to get the car in the parking garage. My traveling companions, both elderly also, were unable to walk more, so I told them I would go up the other two levels and get the car and pick them up.

Rented from Miami Intl. Airport to drive to Fort Myers, FL. The salesperson said we NEEDED the E-Z PASS to travel on highways because the toll roads didn't accept cash. The cost was $9.99 per day. I questioned the need and the cost. She said, if we went through the tolls we would be charged $25.00 fees! Turns out, those fees are if you get a moving violation ticket, parking ticket or a citation. Hmmm, she didn't mention those things. She made it sound like it was our only option to travel.

We reserved a car with Advantage Car Rental, through Expedia, our flight was delayed from Orlando FL for one reason or another, it was to be a direct flight and ended up flying to Phoenix Arizona for fuel with a delay which ended up being 2.5 hrs late. We went to the reservation desk, supplied the attendant with the paperwork, out of nowhere he looks up and say that we are 2.5 hrs late. We told him the reason and he answer was, "Too bad. We have no car for you, we only hold them for 2 company hrs," this was at 11 pm and we asked him, "What are we to do," his answer was he didn't know and yelled to the Payless agent down the counter, "DO YOU HAVE ANY CARS". He could have cared less of the problem, and he said that it's the company policy.

I recently rented a car from Advantage, and I would not do so again. There was a very long line at the rental place. I had to wait at least 45 minutes to get to a counter. Then they added additional fees, so I ended up paying about twice what I had reserved. Then on return I learned it will take up to 21 days for my deposit to be returned. Not at all good service.

The car windows were very dirty. They wrote I had 10x the miles I used on the receipt and refused to fix it. I needed an accurate receipt. The service center is in a foreign country and I couldn't understand the English.

I got charged almost $30 after 2 weeks returning the car... I let it go, and, It's a mistake. They think I am an easy target; So, they did another one. 3 and a half months later, they cooked up a bogus scam for the toll and charged me over $130 on my credit card, again! I kept calling them, was given a runaround... and weeks later, they created a piece of paper/a bill from their end ... listing and adding charge for bogus toll. I asked for backup/original supporting doc... they have none for the tolls... except couple photos of the rental car making a Right turn on the date during the rentals. Nothing concrete to support the $130.56 tolls they charged! This Advantage car rental and these people are crooks. Need to be put out of business scamming people. Someone please put these crooks/Advantage Car Rental out of scamming business. They've been running this scam long enough.

I rented a car from them for 3 days in May, 2017. They charged me $100 for tolls based on bogus documentations supplied to my credit card company Discover Card. They have been getting away with this SCAM for too long. I wish someone can do something about this. We are traveling and have no way to track down documentations to dispute these charges and expose their scams. AVOID this company! There should be class action lawsuit against them for consumer fraud!

I reserved a car online. Total cost to be $288. I arrived at the Advantage rental office in Denver and had to wait 30 minutes to get to the counter. The attendant asked about insurance and I said I had it and that I did not want anything added to my bill. He said my total was $480. I asked how I went from $288 to $480 and he said there was a $200 security deposit added that I would get back. Please initial here and here. When the $200 was not returned to my card I reviewed my bill and found the initial here and here was me agreeing to pay for roadside assistance and EZ toll. The difference between $288 and $480. When I called and asked for it to be taken off my bill I was told sorry, you signed for it. I also was left outside in the cold for 45 minutes for them to "bring my car around'. Customer service was terrible, value was worse than terrible... Advantage, you took advantage of me... but never again.

I rented a car from Advantage but because pick up location was very far so I had to cancel the booking. During cancellation, I asked the representative for a refund and he said I will receive the full refund. But later on they didn't refund my money and whenever I send them they never respond. The representative should have told me that I would not get a refund, I would have used the car instead. I paid for two cars that day. This is one of the ** car rental services I have ever seen who plays tricks to fool customers and loot their money. As a student, it was very hard for me to manage both cars' rent. I would recommend everyone, please do not use this car rental service and also their parent company Expedia.

I had booked a car with EZ car through Expedia. The due at pickup cost based on my Expedia reservation was $163.71 for a "special special car" (whatever that is) for 4 days. This price was more in line with what I usually pay for rental cars, nothing fancy. If the price is the as good I usually book direct with Enterprise, however their rates were around $450 total for 4 days. At that I'm thinking about alternative transportation rather than renting a car. Anyway, first of all (in the middle of the afternoon, the sign in the terminal at the EZ car desk tells us to take the shuttle to the Advantage desk, ok, fine no big deal, but when we finally get to the outside office, there's a long line... actually not as long as I saw on a previous review, but still a longer line than I'm accustomed to at rental car counters. BTW this was at the Denver, CO. airport (DEN).

Had two deaths in my family while on vacation, I had pleaded with the online manager who was going to give me a little break on the drop off fee only to find out the branch manager of the rental co in Jacksonville charged me the maximum drop off fee of 500.00 to drop off at another location. I called in to see if they could take a hundred dollars off or split the fee, and he was only worried about the receiving his maximum amount of money he could make! I will never use this company again. Thrifty didn’t charge me a fee at all to drop off at a different location. Advantage doesn’t care about customers. They only care about making $800 dollars to rent a car for 3 days! I even returned several days earlier before it was due!

Rented a car in Maui Kahului, when we picked it up it was at a 1/4 tank and we returned the car with 1/2 a tank. We were then charged about $130 as Advantage claimed we should have filled the car to a full tank. Called the customer service 3 times, they were very unfriendly and despite them telling us they would look into it, they never got back to us. At the last call we were told by a supervisor there was nothing they can do for us. Now we're sitting on the charges plus international phone charges. We would not recommend them, worst customers service we have ever received!!!

I traveled with my family to Orlando in August, I used Advantage Rent-A-Car in the Orlando Airport. At the counter I was offered E-ZPass, which I declined. I went thru the first toll and went to pay cash. I was informed by the toll cashier that the E-ZPass was active. I pulled over to the side of the road immediately and called the 800 number. I was informed by the agent that since the error was theirs, that I would not be charged for the fee or the toll. I thanked them and went off my way. 2 months after the trip, there is a charge on my credit card for $52.25. I called the 800 number and was told by a very nasty rep that it was the fees for the toll and the E-ZPass. I asked the agent to review the notes on file and he said that he was unable to refund the full amount. I asked for a supervisor and my call was "disconnected". The fact that this charge appeared 2 months after my trip shows me that this business was banking on me not noticing the charge!

My first bit of advice... run as fast as you can to the next rental car counter. These guys are conmen disguised as a business. Where to begin... When a company bolds their cancellation policy (i.e. no refunds if canceled less than 24 hours before you are scheduled to pick up your car) and puts a ton of very non-traditional rental car related policies in super, super fine print, I recommend running away as fast as you can. I walked away from the counter disgusted and resigned to letting them keep what I had paid. They know it will happen and my sixth sense tells me this is another piece of the business model.

After waiting close to 1/2 hour for an Advantage Shuttle to pick us up at LAX... while dozens of other car rental shuttles came and went numerous times, we were finally picked up, taken to the Advantage location and dropped along with our luggage on the street... nope, they could not pull up in front of the building. We could see the enormous amount of people in line inside the building from the road. There were at least 40 or 50 customers waiting in winding lines for the cars. It took my husband 1 hour and 38 minutes to get from the end of the line to the counter and then took additional time with all the paperwork etc.

I booked a car rental through a 3rd party site and a deposit through them. I was told an exact amount I would be responsible for at the counter. When arriving, we were told that we had to purchase their insurance (totally wrong, we did not have to) and they would not give us the car without. I have insurance that covers this already. We were charged aver $2000 dollars in total when it should have come to about $700, not including the $200 deposit I put down. It was 9pm at the airport when this happened and I had an infant with me. I called and called but kept getting transferred to different people. They also made us put a second driver on the account because he was there when picking up the car. He was never and did never drive the cars. This added to the cost. I will never recommend this company and cannot tell you how unprofessional they are.

I rented a car online for three days, October 27, 2017 to October 29, 2017. The rate shown was $88.67 for the three days. At the Newark Airport Advantage office I was told not to fill the tank because their rate for gas is less than elsewhere. The agent repeated “don't fill the tank” three times. I accepted her word that it would be less expensive to have them fill it. I was also offered collision insurance. I declined that because my insurance company covers me in any car. I repeated that I did not want insurance because I thought that the agent, Xiang ** might have had difficulty understanding me. When the receipt was prepared, I again said that it should not include insurance. She seemed to agree.

Outside Fort Myers Airport at Advantage Car Rental, I was asked if I wanted the extra coverage for Collision, I said no, didn't need it, had coverage. The woman was really friendly saying she was from where I lived and she was going to give me an upgrade. She chatted with me. I verbally said to her, "my charge is-stating the exact amount", she replied yes but that they take the credit card and put an additional charge on but reverse if all is fine when the car is returned. After confirming my charge, she still put the Collision charge through which was 3/4 of my actual rental charge. I didn't notice it because I had just confirmed verbally what the charges were. I called Advantage, spoke with someone named Ana. Not interested in hearing my complaint, no interest whatsoever.

Dont rent from them! They should be out of business. Rent me a difference car than listed! They said insurance coverage is $27. Charged me triple! I called they said I was agreed! Customer services is a **! Stay away!

The agent that I dealt with when picking up my vehicle (which I reserved through CarRentals.com) engaged in some serious and rather unscrupulous upselling without explaining what the costs would be until I was presented with the final estimate. When I balked he applied some discounts that brought the charges down to what I thought was a reasonable figure. However, when I returned the car I was charged about $200 over what I was told the cost would be (and what the pre-authorized amount was on the contract). I called the Advantage customer service line to report this and was told I'd receive a call back from the manager of the facility where I rented the car (Denver Int'l Airport), but I never heard from him or her. I will never rent from Advantage again anywhere, anytime, and I encourage all those reading this to avoid them at all costs.

I wish I would have seen these reviews before using this company. I don't care how cheap it was, the charges keep coming months after the rental. I agreed on a certain amount on the rental contract. That amount was charged at the end of my rental. Then, a month later, my credit card is charged TWICE for $56.75 each. I call the company to find out what the additional charges are for and they say it's for toll charges and admin fees. There is no reason for me to be charged this as I paid the tolls at all of the toll booths I went through. They give me the number to the Highway Tolls company saying that there is no way they can remove the charges and that I will have to dispute them with this other company.

On Sunday October 8 around 10 AM I arrived at the Advantage rental counter with my reservation, prepaid records, insurance records, drivers license and multiple credit cards. The Advantage agent refused to honor my reservation forcing me to get a last minute car with another agency. Luckily the counter agent at National saw my predicament and helped me out. The rate was somewhat higher but at least they delivered.

I booked my flight and car rental online. I had never used Advantage before and I went back online and read customer reviews. What I read was not that good and I was a bit worried. I figured mostly unhappy folks review things online so I decided to keep the reservation and I am glad I did. Counter help at Newark airport were friendly and helpful and best yet, very good at what they do. Had my paperwork done quickly, and had me in my car and on my way. The car was immaculate and ran beautifully as it should. The experience at 3 am returning the car was as it was when I took the car.

After a horrible experience at another counter, I went to the Advantage counter to rent a car. It took about 15 minutes to get in and out. The young man, Theo, that assisted me was very personable and kind, he went above and beyond in providing the best customer service and definitely has the temperament for the job. I appreciated his service and Advantage for the rental. Thanks Theo! You made my day!

I have rented a great deal of cars in my life, and none have ever broken down. I rented this car at FLL to go to my grandfather's funeral. I picked up the car on 9/19. The car had a few times that it would have trouble starting during the week and finally, on the morning we were supposed to leave to go to the airport, it would not turn on at all. Everything on the inside of the car, radio and lights, worked so we knew it wasn't the battery. We heard the tell-tale clicking sound that is indicative of a blown starter. I called the 800 number for Advantage and received a generic customer service representative who refused to transfer me to the local advantage dealer and told me that it was my responsibility to have the car towed with my insurance. If they had to tow the car, they were going to charge me roadside assistance.

I rented a small, energy efficient car. When I arrived at the office they told me only a Chevy Suburban was available unless I paid an additional $98 for a Toyota Rav. Several weeks later I was charged for highway tolls, which was fine. Apparently, the company offers a service for automatic payment of tolls. I was never told about this option, and Advantage tacked on an additional $50. Do not rent from this company. They engage in bait and switch and have hidden fees.

Do not use this car rental. I use them from 9-6-2017 to 9-8-2017. They put a hold of $300 on my card... This took me 28 days to get the hold off. Then I check my accounts on the 30th of the same month, and I see that they took another $225 out of my account. So, I call them and they tell me that they had a problem with their system when they try to take out the tolls. The problem with that is, I signed up to have the toll bill mail to me and my tolls was not $225. Now, they tell me that it was a mistake with their system and it will be back in my account in 3-7 days. On top of all this... The car was not clean and the mirror was broke. This place should be shut down.

My sister and I visited Maui on Sept 13, 2017- Sept 24th. We had chosen Advantage Rent a Car because the price they advertised was considerably lower than their competitors. We waited a long time in a big line with only two employees checking people in. We are in our 60's and 70's and when it was our turn the young man told us that the compact car we had reserved was no longer available and that we had signed something that said "or the manager's special" and that we would be getting a rather old looking minivan. Parking spaces in Hawaii are tiny. He knew we didn't want a minivan so he offered to upgrade us to a VW beetle for an extra $20 a night. My sister beckoned me over and I insisted that he give us something comparable to the compact. Then he said for us he would give us the VW for only an extra $7/ night. I continued to object, saying this is not what we agreed to and that this was unacceptable.

Staff at Chicago Airport location told me my reservation would not cover me if I broke down. I queried this but she insisted. Coerced me into paying even more money. Car was also supposed to be provided with a full tank of fuel, it was less than half a tank. Booked through https://www.holidayautos.co.uk.

I made 3-day rental car reservation with Advantage (through Orbitz) in NYC two weeks ahead of time. At the time I made the reservation I purchased collision insurance ($27) for the rental period. I also read the "fine print" of the rental agreement, which stated that a car rental company, particularly when renting "locally," may require the rental customer to purchase additions "supplemental liability insurance (SBI)" at the time of pick-up; I was quite prepared to do this if needed.

When I picked up the car, they charged me extra money for the insurance without telling me. They placed a $200 hold on my account, plus the price of the rental. They informed me that if I had to extend the rental it would be deducted from the $200 hold. When I called to extend the rental, they then double charged my account for the extra two days. When I called them to have the charges reversed, they told me there was nothing they could do for me. I canceled the car and went with a better company. I will NEVER use this company again!

Hello, I recently received a business response from Advantage Rent A Car (i.e., the Voice of the Customer Manager). To summarize, I am satisfied with her response that focused on customer satisfaction, professionalism, and even gratitude. Moreover, my card was refunded $164.13. That said, I am very happy with the outcome of this case and might even be willing to give Advantage another chance of serving me again in the future.

Rented a car for 5 days at Atlanta Hartsfield airport. The cost of rental $107.00. I was told at pick up desk that I was getting a free upgrade and I signed the contract. Upon return of the car, I was told the final bill was $296.00. When questioning the difference, I found they added a mileage package for $20.00 a day. I DID NOT ask for or need a mileage package.

Fly vacation to Orlando, we rented a car from Advantage which was suppose to be a Toyota Camry or similar full size car. The cost of the rental was $201.94 for the 6 days. When I reached the rental counter, I was informed that they didn't have a Camry or similar rental that I would need to rent something else, the lady at the counter said “I can get you in something better for $10 a day more” and I told her I wanted a similar vehicle like I was told online and she said she didn't have anything else so I agreed to pay the additional $10 per day. Then she added several other things to which I was not properly informed that these charges would come to a total of $361.09.

Have to say I am really proud of the way you can rip off your customers without them even knowing. I am from Ohio and have no idea how the E-ZPass works. So you left the one in my rental on, when I denied it on my agreement and even though I paid for my tolls received a charge to my account for $27.25 for using the box. A person explained to me that it was on and showed me how to turn off. What a gimmick you have going on. Will NEVER rent from you again... no matter how good your prices are. You just make up for the lower prices with all your add-ons that no one is aware of. Thanks a lot.

She also asked if I would need insurance and I declined. I always decline whenever I'm offered insurance by rent a car companies because I have vehicle insurance and my credit card also provides insurance.

Rented a car from Advantage for one day back in April and went from NJ to Boston and back. Yes I've used toll road for which everything was automated and no toll collectors, so I was expecting to be billed but what really upset me is the $25 dollars "administration" bill PER TOLL!!!! Is completely a rip off that for two tolls of $3.50 each I'm being charged $57.00 dollar on my card: $7 dollars worth of tolls and $50.00 DOLLARS FOR ADMINISTRATION FEES, THIS IS OBSCENE! I'm OK to being charged some extra fees but this is price gouging out of control for which government should take a look at.

On July 11, 2017 rented a car for a week. Gentleman was training 2 employees said "today is your lucky day. We are upgrading you to an infinity at no extra charge." Total was $410.26. Paper work signed and paid in full. Returned car with full tank of gas. I get my credit card bill. In they charged my card 7/17/17 an additional $299.48. This is actually stealing from me by charging my credit card without my consent. Contacted business phone lines in Denver kept saying mailbox is full. Called corporate spoke with Pedro 8/22/17. Told me a ticket was created **. 800-777-5500. Someone would contact me 2 weeks later still no reply back. I did dispute charges with my credit card company. I will never use Advantage for car rental.

I am at a loss for words at the level of service received from Advantage Car rentals/Europcar. I had pre-booked my rentals online for both Las Vegas and Washington. The Washington experience is where my nightmare began. My unfortunate experience emanates from the following: the inexperienced consultant behind the counter was either improperly trained or had no life in him. Alternatively it could be that he ran the Airport branch at Washington entirely on his own. Nonetheless it took over an hour before I was served. At that point the queue behind me had backed up considerably.

Do not rent from these thieves. I rented a minivan from Priceline cheaper, I went to JFK airport to Advantage car rental and they refused to give me the car under excuses of insurance liabilities. Yes man you pay more you go. They make spams.

August 2016 rented car in Ft Lauderdale from Advantage. Had a very limited fender bender. Actually nothing was bent, just paint on both cars. I did pay for the insurance options to cover any accident. I used my American Express card to rent vehicle. They covered cost of other cars paint, no problem. After months of Emails, phone calls and faxing pictures, I found that Advantage rental company would only cover cost what exceeded MY insurance company limit $300,000.00.

My wife and I contracted an Advantage Rent-A-Car via Orbitz for four days starting August 9th at Denver Airport. The rental amount was $356.59 for a Toyota Camry or similar car for driving to Aspen Colorado. When we checked in at Advantage, the rental agent told me that because we were driving up to Aspen through Independence Pass, the Toyota Camry would not make it as it would overheat and we needed to be upgraded to a larger vehicle. He upgraded me to a Nissan Pathfinder and printed a contract for $1,089.00. I told him that this was insane to be upcharged $733.00. He then told me that if I returned the car before 7:30 PM on Saturday, which we did, the charge would be $599.10 which was still $242.51 more than the original contract. Mind you the only reason I agreed to the larger car was that I was lied to that the Camry or equivalent would not work.

7/5/2017. My advice if you rent a car from this company "ADVANTAGE Rent-A-Car" at Nashville Int'l Airport. I approached the Advantage counter to pick up the contract and keys of a car that already paid in advance online. I had the bad luck to met an employee called Shae, "in charge" of taking care of customer rentals. That was exactly what she didn't do.

Was given a $219 dollar quote (plus $85 dollar charge for GPS for a total of $304 dollars) at the travel agency and when I returned the vehicle, I was charged over $400 dollars which included a charge for their collision waiver insurance that I TOLD the attendant that we did not need. After bringing this to their attention, the manager removed the charges from the rental and returned the $45 dollars to my card. A week later, I see another charge for highway tolls that totaled $14.55 and Advantage billed me a $125 dollar admin fee on top of that. Overall total was $519 dollars from a $304 dollar quote. All of these additional fees were not explained upfront and the attendants were rude with one of them telling me to go back and talk to the travel agent for an explanation on why I was charged over $200 dollars extra. I will never use these guys again.

We were asked if we wanted a toll meter in car. We were never told that we would be billed via car tag. Three months later we were charged $67.40 for tolls. We were never told that there would be no toll booths. We have never had a good experience with this car co. This was their last chance not matter how low the price.

I am so disappointed in the service I received today from Advantage Rent A Car. To start off, when I arrived at the kiosk the car I had reserved online was not available. I was very confused but the lady at the kiosk (Sandy) seemed very accustomed to this type of thing happening. She made several phone calls and was finally able to get us the car we initially reserved online. Now comes the worst part. This is a family trip so I had wanted a bigger vehicle when considering rentals. I specifically called Advantage Rent A Car to find out the specific policy for the Ford Transit van I was interested in. The agent I spoke to online assured me that no additional insurance coverage was needed and that I could apply my full coverage policy through State Farm, to cover the Ford Transit van.

Terrible experience. Front-desk employee pushed me to purchase a toll pass for duration of week, even though I repeatedly and forcefully told him that I wouldn't need it (I was on business, staying in the same suburb that my week-long meetings were located). The Advantage employee wouldn't accept no for an answer and finally I just caved when he told me that if I didn't use the toll pass I'd be able to refund it after returning the car. This was explicitly stated.

I reserved a car with Advantage at Newark Airport and traveled there from Manhattan to pick it up. When I arrived the woman at the counter said she would not rent me the car unless I had proof on paper that I had car insurance. She falsely insisted that this "requirement" had been sent on the online reservation confirmation. I had a printout of the confirmation, and of course there was no such thing on it. The woman refused to rent us the car. So I went over to Budget and rented one with no problem. Which is no surprise since I have absolutely no red flags - just a normal customer. My question is, how can these Advantage jokers stay in business?

All I wanted to do was change the pickup time, it came out wrong when I rec. the reservation. You wait on hold for very long periods of time. If and when you finally reach a person they tell you they can't even change the time. That I need to call my agent! Who even uses a agent these days? I told them I did it online at the website. She still can't help me, so I guess my only options are to cancel most likely with a charge, or wait 8 hours in the office till pickup time. Never use them again.

I reserved a full-size car with Advantage through Hotwire. When I picked up the car at Fort Lauderdale Airport, it had manual windows and manual door locks. What car nowadays has these primitive features? No car rental company should be allowed to rent a car in the United States without electronic windows and door locks. Will never rent from them again. Hotwire should discontinue their contract with Advantage.

Wait time to get to the Advantage rental counter was over an hour. Once at the counter Advantage's agent, Jessica declined to enter my insurance information saying she didn't need it because she trusted me. When she printed out my charges they were almost $200 higher than listed in my reservation. When asked about each charge her only answer was "these are the fees you must pay or don't take the car". I had been in their office for nearly 1 1/2 hours and didn't want to leave without a car. On further examination the "fee" for $185.43 was insurance Jessica had added then told me I was declining it under her guidance at checkout on the credit card interface.

Intended to title this "The Good, the Bad and the Ugly", but then I realized I could not think of anything good about this organization, and I use that term loosely. On June 19, 2017, I had a reservation a Advantage Rent A Car, 23790 E. 79 Ave., Denver, Colorado. Our flight was five hours late, so we arrived at the airport shortly after midnight. We proceeded to the area designated for pickup by the car rental vans and waited and waited and waited. At one time there were four of us there waiting for the Advantage van, but the "smart" one gave up and left. Several of the other car rental companies' vans came by twice before our guy finally showed.

We recently rented a car at the Orlando airport and it was a very frustrating situation. We were overcharged because the agent put us down for two drivers when we told him upon rental pickup and return that we did NOT want the additional driver option. But he used the electronic signature pad to trick us into requesting additional driver option. He claimed that I had to sign because the rental was charged to my credit card and my wife had to sign because she was the driver. The signatures ended up going to the box for additional driver option box. We will contest this overcharge with our credit card company because their agent was such a jerk and liar. Will never recommend this company to anyone or ever use this company again!

When picking up our car we were given a form to go over any discrepancies with the vehicle. When we got out to the vehicle it was dirty. Looking at the vehicle there were scratches & dents everywhere. When I got in the car & turned it on the change oil light came on and the vehicle wasn't full of fuel. My husband went in to annotate that & the desk clerk offered us a new vehicle. So then we had to take the car seats out of the vehicle & spend another 30 minutes looking over another scratched & dented vehicle & installing the car seats, again. The desk clerk never apologized. An hour+ of my life I will never get back. This was the first & last time I will ever rent with Advantage.

Price is better BUT: 1) Very slow line to pick up car. Only 2 people at counter taking 10+ minutes/customer. 2) Returned to same location & told I would be charge a DROP charge for returning car to different location??? Asked to talk to manager but told he was "on break." After standing in 110 degree plus parking garage for 5 minutes, I returned to desk to ask them to please call manager. They put him on the phone with me and he promised there would be no extra charges. They were having computer issues & he was out delivering a car & couldnt correct (Why would you leave site with such a major computer issue?). 3) I didnt want to leave counter until issue resolved but I had to catch a shuttle & it was clear that no one was going to do anything for me. I requested a return & no damage receipt & was told they didnt know how to do that??? I did have them write on contract "No DROP fee" & manager’s phone #.

So my wife and I travel to Houston, TX and go to the Advantage desk to pick up a compact car. They had advertised a Nissan. Instead they give us a Volkswagen Beetle convertible. I hate that car, and ask for another. They say it is the only compact they have. It has 39,000-odd miles on the clock. The passenger-side front door rattles every time we go over a bump. The sun visor on the driver side is missing (I later find it in the seat pocket in the back of the car, where someone put it because it was broken). We pay some ten dollars a day for toll road access, which turns out to be totally unnecessary. They charge USD 200 dollars deposit. As of now (Wednesday night) I still have not received the deposit back. When I call Advantage to complain, they say it depends on my bank. Well, I will file a complaint with the Federal Trade Commission. That will hit Advantage with an immediate fine of USD 10,000. I encourage everyone else to do the same.

Rented a Car in San Francisco, on our way out of the building, we parked the rental to drop off the pre-existing damage form. While parked, an Advantage employee inexplicably backed into the side of our car damaging the door. He told us to mark it on the form as preexisting damage, as we had not yet handed the form in, and be on our way. We did so, and now a month later are being charged with damaging the car. The documents used in the damage claim have been forged, but lack our signature. This is a huge headache! In the future, we will avoid it by renting from a car agency you have heard of before to save a few bucks. In the end the hassle and potentially having to deal with insurance claims over an accident caused by one of their employees on their premises is ridiculous.

I really wished I had read reviews on this company before reserving a car with them. Arrived at the rental kiosk in DFW. 15 people ahead of me 1 person looked to be working while 2 others watched. After 15 minutes I went and asked why only 1 person working. I was told they had no vehicles and were only processing as vehicles came back. Surely you know how many Cars are out and how many are booked, it's simple arithmetic. Now 25-30 people in line. Please note they ask for a time period of when you will be picking up the vehicle. My flight was 30 minutes late arriving at DFW but I was still well within the 2 hour time frame of the vehicle reservation until... You wait an hour and more for vehicles to come back and when it's finally your turn at the desk the representative says "your reservation expired 15 minutes ago and we don't have any vehicles for you."

I read some other complaints and I wish I was charged double. The quote on Expedia was $35 per day. I expected, based on past experience with other companies at other locations, that I would spend maybe $150 at most. Final bill was $318, plus the $200 deposit that I had no idea was coming. Thanks to my card being charged $518 instead of the $150-ish I was expecting, I didn't have enough money to eat for the two days I was in Colorado for a job interview. Had to go to Walmart and buy some inexpensive snacks.

I rent cars almost weekly, due to extensive travel for business. I have never in my life had such an unpleasant experience. I still get angry thinking about it. It wasn't WHAT was said; it was HOW it was said. The girl at the counter smugly asked for my fiance's Dec sheet for his auto policy. We thought she was mistaken. She wasn't kidding. Without a Dec sheet she adds a huge fee for daily insurance. She was rude, condescending, and seemed to take personal delight in being difficult. We were unable to get the Dec sheet for my fiance's policy, and we couldn't use mine without another major upcharge to add me as a driver, which made her visibly happy.

Rented a car in Denver May 20th 2017. Waited in line nearly two hours. They have a bank of 9+ computers, however only three employees. I finally got my car. Drove 17 miles and noticed that I did not have any gas. Called the company as I sat at a gas station. Spoke to an employee named Minor. He told me to turn around and return to the facility and they would fill the car. Due to the time in line, I was already behind my schedule. He told me he couldn't do anything for me unless I returned. I asked to speak to a supervisor. He said "I couldn't do that."

After a good 20 minutes from Denver Airport on their shuttle we found a line of at least 25 people in line. There was 3 agents and probably an hour and a half in line to get to one of them. Obviously they don't manage their reservation system and base the agents on the number of reservations. I know now why Hertz advertises fast pick up of cars. I will never rent from Advantage again. Very disturbing. More to come if they don't have the type of vehicle I reserved.

I wish I would have read the reviews on this company before booking a rental car with them. I arrived at the Denver, CO airport at 7:20 PM, pick up my luggage and headed to the Rental Car Island to wait for my shuttle to the Advantage EZ Rental Car facility. Upon arriving at the facility, there was ABSOLUTELY NOTHING EZ about it. There was approximately 40 people ahead of me and only 2 travel agents working the whole time I was waiting in line. Never in all my travels have I ever experienced anything like this in my life. I had to wait over 2 hrs to get my rental car which was more than the length of my flight to Denver.

DON'T RENT FROM ADVANTAGE! If you dare, check off every paint chip, scratch, dent, and scuff throughout the inside and outside of the car. Literally, pull on all sides of the front and back bumpers to see if they remain attached. I rented a car for less than 19 hours and they claim scratches on the front bumper cost over $700 to repair with service fee and have filed a claim against me through a third party company. I literally drove the car to an airport hotel, then to Lackland Air Force Base the next day, to a restaurant for lunch heading back to the rental car place and then back to the rental car place... less than 65 miles. What a crock of crap!

We were really disappointed with our recent car hire with Advantage, booked through Economy Bookings. We have three complaints about the service. 1. The car hire was hard to find at the airport. When we arrived at the airport, tired after a long flight, we followed the instructions on the email which said to look for the Europcar stand at Orlando airport. This turned out to be non-existent and after wandering around for some time, and having to ask a number of other car hire companies if they knew where we would find Europcar, we eventually were pointed in the direction of Advantage, who confirmed that our booking was with them. Nowhere in the emails we were sent were we told to look for Advantage and we found it a stressful start to our holiday, worried that our car booking didn't exist.

We reserved a car at Advantage rental cars in JFK Airport in Queens, N.Y. And had instant problems from the start. They kept questioning my reservation claiming my ID was unacceptable, then it was my credit card, but both were ok. I was made to feel like I was a thief. Next they needed to see my itinerary so they can see when we were going home, I guess the dates we gave them for our reservation weren't good enough. When I asked them why they needed to see my airline information I was told it's always been their policy. I told them that is not true because I rented from them many times before and never once did they need that. I also told them that the person they helped just before me didn't have to show their itinerary.

Extremely disappointed with the service offered by Advantage. Firstly the car we booked was taken on the day of our rent. So we end up taking a unserviced car. The car was in such a bad shape and we were lucky just to reach Orlando, Florida safely to change the car. The process to change the car was so lengthy it wasted 4 hours of our time at the airport just to change it and we had to scrap our plans because of it. Then after returning the car in DC and sign the release form, your company charged me twice to my credit card, without giving any reasons. I wrote an email to you DCA@advantage.com and it bounces back. I cc the Orlando Airport Head, Mr ** and I am praying for his response. As outgoing call to US is very expensive. Seriously worst car rental EVER!!!

The guy at the counter told that the total for renting a car is just $468 and $129 for insurance. But at the end, they charged us $900. If we call the customer care and talk about this issue they are saying that they cannot do anything and they can't help. We have the agreement of the rental $600 dollars which they initially told. Can I sue the company with that rental document?

We rented a car from Advantage (also known as E-Z Rent-A-Car) in Kahului, Hawaii on Feb 16, 2017. It was around 11:30 pm and the lot was poorly lit and when we self checked the car we could only see a couple of minor scratches and dents. Ten minutes into our drive to South Kehei the car started to make funny suspension noises but the car was operating OK and since we were very tired from our travel we decided to return the car the next day. When we returned the car and told them about the noise they did not come out to look at the car and just gave us a replacement car.

First time renting from these guys last week. When renting the car I lost half an hour because they said, "If there is any damage, just come back in." The car had huge scrapes, front bumper damage, and numerous spots around the complete exterior. I did the fuel purchase option, only to find 3/4 of a tank before I left the lot. When I dropped the car off the line was backed up to the entrance of the drop off lot area. The woman came to the car and said, "Just leave it running", and when I stepped out she jumped in. I said, "But I need my stuff." She popped the trunk and I grabbed my bag. I asked for the receipt. She said, "You will get it emailed, or you can ask at the counter inside." Stood in line for 35 minutes watching the attendants tell the people in front of me that they would have to wait an hour for cars, even though they had reservations.

I booked a car through Advantage at Orlando International Airport. I was allocated a Chevy Cruze with only 6500 miles on the clock but badly scratched so took a while to note all of them on the check-in/check out form before I set off. Discussed with representative and agreed to bring the car back full of petrol, however, my credit card statement showed a charge of $42.92 for fuel as they had sneaked in a FPO [Fuel Purchase Option] that I initialled so I could have brought back the car with an empty tank.

I rented a car at Denver airport from Advantage. They did not have the car I reserved - a 4 wheel drive Rav4. I did finally get a similar size 4 wheel drive vehicle at my reserved rate after haggling for 10 minutes as they tried to up-sale. While renting, no mention of toll roads was made, no notice at counter, no info provided, no comments regarding unpaid toll fees. A month after returning home, Advantage charged my credit card with $42.80 "unpaid toll violation". I knew it was trouble when I called Advantage customer service and heard the main menu option of "press 4 for toll violations".

Recently rented a car from Advantage in DEN. Upon returning, I found that the airport gas station could not accept credit cards due to a computer problem. Thus, I returned the car with a half tank of gas. I was charged $70 for the 5 gallons that they had to put in. This is not a mere mark up, it is outright robbery! Never again Advantage!

All LAX car rentals are off-site from the LAX airport so you have to catch a bus to get to the rental office. After waiting for the bus, there is a 20 minute drive to the Advantage rental office. Once at the Advantage Rental office, I waited in line for 1.5 hours just to get attended to at the counter, because it took so long for the counter attendant to get the car to each customer. I waited another 20 minutes to receive my actual car and finally drive off. This LAX office is totally understaffed and no fun at all. The LAX office needs to hire more staff to serve at the counters and get the cars ready outside to get them to the customers quicker. We dropped off our car at John Wayne Airport and this is a much better office.

I have had one of the worst consumer experiences of my life dealing with Advantage. What started out on a good note, ended terribly after having to deal with being charge for extra days that were not actually used. After calling the corporate level, I was hung up on TWICE. I was told I would receive a call from a supervisor at the corporate level - that also did not happen. I finally called back and was directed to call the branch level, where the associate told me he would have his manager call me - again this did not happen. I am out about $100 (conversion to Canadian dollars) for a rental day that I never used. The organization is unprofessional, inconsiderate, and mismanaged. I would never, ever, use this company again, and I would suggest going any other rental company. So incredibly disappointed in what happened.

It is NYS law to accept my insurance ID card to rent a car. We even purchased additional rental insurance which specifically states the insurance purchased is sufficient and not to purchase anymore. The man at the counter insisted I needed to show him my policy and didn't even offer to purchase. I have rented cars countless times and never had this problem. This company is a complete scam.

After 24 hours car rental and no issue with the car return, this Company kept my deposit for two weeks. After two months of this experience they charged me $30.00 dollars "ADMINISTRATION FEE" on the top of a toll value (toll cost 0.79 cents). Who says all the thieves are in jail?

My mom passed. We were having funeral in Jacksonville Fl. when called and made reservations. We needed 3 minivans under one name. Got it all set up. No problem. Till we got to Jacksonville. They did not have three vans and could care less about our reservations and we realize one person cannot drive three vans at one time. We needed under one name so one person was paying for it all. Reservation people said no problem till we got to Jacksonville. I had to ask other family members to put up their money to pay for the other minivan and one suv and when the idiot said he did not have three vans he just sat there did not say “let's see if we can fix this” or “we don't have three minivans but we have some subs.” We will not use this company again.

I had to travel quickly for my grandfather's funeral, and my 2-year old daughter came with me. After a long day of travel, I just wanted to pick up the car that I had pre-paid for online. I was asked about insurance and I said I had my own insurance. The desk clerk said "So, just the basic insurance." At this point, my daughter was crying that she was hungry and tired. I said yes. He directed me to initial a bunch of lines on this barely readable screen, telling me to initial and then move the arrow down to read the rest. He notified me that there would be a $200 hold placed on my credit card - okay fine. Never once was I told about additional charges, and I was so exhausted and grief-stricken that I didn't bother to read through each line of the contract.

This was such a bad experience for so many different reasons: The agent at the desk lied to us about tolls. He told us that there was no way to pay a toll other than through Advantage and gave us a choice of paying Advantage $25 each time we went through a toll or an extra $10 per day for a smart tag. There IS a way to pay a toll online within 5 days with no penalty so the smart tag is unnecessary. They gave us a car with a slow leak in the tire. After filling it up several times the first day, we became concerned and called in. They said that if the tire became flat, we would be responsible for repairing it (no roadside assistance!) so we should bring it back to them right away if we wanted to avoid a flat. We did that - drove straight out to LAX to drop it off and get a new car.

Rented a car in Phoenix. Got a great rate. No complaints there. When I showed up at the rental counter to pick up my car I had to wait over an hour. At least 30 people waiting in line with very few company representatives checking people in. Charge a couple dollars more for your car rental and hire some more people. This is not rocket science.

Never having rented from Advantage before I was impressed with their low price for a mid sized SUV at Houston's IAH location. My good impressions basically stopped there. I was asked where I was traveling to and I stated "Galveston". Not being familiar with the Texas Highway/Interstate system I had no idea which roads required tolls. I was told by the salesperson at the counter that I'd encounter "numerous tolls" throughout the week in that area. So I reluctantly agreed to the $9.99/week toll pass. It wasn't needed once!!! Next I was told that my NY insurance and/or credit card insurance wasn't accepted in Texas. I was told that I had to purchase the minimum insurance program at $13.99 per day. Again, I feel this was a flat out lie after doing further research. But at 10 PM on a Saturday I didn't have the time or patience to google for answers.

So, on my trip to celebrate a family event, I selected Advantage through carrental.com to reserve a vehicle for a trip to Vegas. I paid the one week rate of 120.02 based on a $17.99 daily fee and taxes. When I arrived to pick up the car, they did not have the vehicle I selected and offered me a larger vehicle at the same price. I repeated, "At the same price of $17.99 per day." When I checked out and received my contract provided digitally without a hard copy to review, I was charged an additional $15.00 a day for upgrade fee and for full insurance coverage instead of what was required to cover the vehicle. Disappointed, I wanted the contract changed to remove optional insurances and the upgrade fee.

We rented a car through Hotwire in Orlando for March 21-28. The reservation ended up being through Advantage. We had never rented through them before and definitely won't again! Don't ever use these people. The guy in Orlando named Jose was such a jerk. He got all bent out of shape because we didn't do any of his high pressure sales gimmicks with the car rental. He tried to sell us a "toll pass" for $9.99 a day and said we would need it for our trip to the Atlantic coast. We weren't sure if we would need it because we were vacationing but declined it just based on the price and were we ever glad. What he was going to charge us $80.00 for cost us $4.00 for the week.

I do not mind the long wait, the lousy car, the slow service. But NO SERVICE on a price I paid extra for - totally unacceptable! I originally booked online but when I picked up the minivan I rented last Dec 27, 2016, my husband and I opted pay "additional" $304.22 for insurance with roadside assistance. Fine, it's the price I'm willing to pay for peace of mind and to make sure my family will be safe on a very long journey. But renting with them proved to be a disaster! We had a tire blow up in the middle of the freezing night on a freeway. I called the 24 hr roadside assistance number on my rental agreement and since it was 2 a.m., they told me to call 911!

I returned my car at MIAMI International Airport. Forgot my phone inside. As soon as I realize I tried to call their office in the airport. THEY NEVER PICK UP THE PHONE. No one on customer service CAN'T also reach them. Customer Service is located in GUATEMALA, as said by the supervisor. Also he told me he couldn't do anything because he was in another country. TERRIBLE CUSTOMER SERVICE. TERRIBLE!!!

Please double check any minor car damages in both the body and the windshield when using these guys and mark it on your inspection report. In fact I would take 15 minutes or more and mark ever tiny microscopic imperfection on the checkout report, even if it holds up the checkout line. They take advantage (no pun intended) of a dark rental garage to anticipate that you will miss something, which will allow them to charge you for repairs. Advantage charged us for a small gravel pit on the windshield when we returned the car. We had to do a double take for them to point this out, which was difficult to see among the other dozens or more of sand and gravel pits in this windshield.

On March 13 we rented a car from Advantage Rent A Car at the Denver International Airport, reservations made per options available on the American Express travel website. Van/ground transportation service from the Airport was very prompt and that is where the "good" ended. Upon entering the rental facilities the zig-zag line was wrapped around to the door entrance. After a 1 hour 25 minute wait we were finally seen by an Advantage associate. Our assigned rental car was filthy, front to back, top to bottom with road spray from prior rentals. I have rented hundreds cars from Japan to Europe and the U.S. and have never had such deplorable service, both in customer wait times and quality and cleanliness of the rental. If I could give them a negative 5 stars I would!

I rented a vehicle in Houston TX while on business. Everything went smoothly until I got home and got the bill and received a phone call. They made a false damage claim that I broke the car handle but can't provide any evidence. Then I checked my credit card statement and they charged me an extra $50 for refueling. Best part about this was they gave me 3/4 of a tank and I returned the car with a full tank. As all this controversy began I came to realize that they never did a walk around during pick up or drop off. Avoid this company and pay the extra money for a reputable brand.

Was online well over two hours. Even though I had a contract they charged me almost double. I couldn't get through to the "parent company" third party biller but the person that took the message there said I was correct. Everyone was having the same problem thus the very long lines. The absolute worst.

First, I was given a car to drive for 10 days that had a maintenance required light on it. When I go to check out before leaving the rental car building the inspecting agent even told me to turn around and get another car. When I turned around to get a new car, Alexander at the Sky Harbor Airport, was very nasty and told me "to just drive it lady, it is fine!" I don't drive my personal car with any dashboard lights on so why would I pay a daily rate to drive a car with a dashboard light on. I requested a discount and Alexander said he would give me one. So when I returned the car, you guessed it, there was no discount on the car. I questioned Alexander about it and he became very hostile and was yelling at me. This was horrible customer service.

I reserved an Advantage Car using the Orbitz website. Price was good. When I arrived at the airport to get the car, I was told that the policy for local renters was different. There was to be a very large hold put on my debit card, I needed to have a copy of my insurance card, and I was limited to driving 150 miles per day. Yes, I have a local address, but I am currently caring for my parents out of state and I have to fly to Dallas from time to time to check on things at home. I had a round trip ticket from Portland to DFW. I also am fully ensured by no longer carry a paper, I used my smartphone to access my policy/numbers when needed.

I went online and did a search for a car rental. I put in the dates and times I need to pick up the car and return the car and got a price. Went to pick up the car and confirmed the times needed the car for and they confirmed the price. I told them I did not want to give them an email address. The email address that printed out on my ticket was not my email address as I didn't give them one. When we returned the car an hour earlier than the time I told them it would be returned, we waited for the lady to check us out so she could give us a receipt. When she printed out our receipt, what we were being charged was twice what we agreed to based on the times I told them I needed the car.

Rented car at Ft. Lauderdale Airport. 2015 VW Passat. Alignment our tires way out of balance. Drove to Keys & stopped part way down. Car would NOT start. Spent 10 minutes & finally started by fiddling with shifter. Drove to Marathon destination. Later tried to start car. Would NOT start. Called number listed on contract NO Answer. Called Roadside Assistance NO ANSWER or voice mail. Wasted 3 days with no car. Finally had it use Chat online to have Miami office call. 1st person treated me like an idiot & told me I didn't know how to drive a VW & probably drove with handbrake on. Another call from Miami & he actually had car replaced next day. Charged for whole week for most of time with car that wouldn't start. No response from customer service surveys. DO NOT RECOMMEND.

At all cost, stay away from rental. They made you believe they gave you free upgrade then stick with you with upgrade charge. They sent a bill charging me $2565 for a three day rental. When I called their customer service I had to wait 40mn and someone in the Philippines just played game with me. Not help resolve wrong billing. Never again!!!

Advantage quoted one price and slipped in a number of charges AFTER I received the "final" receipt. I called their customer service number and spoke to an individual who was totally unprofessional, I could tell that they were not listening to me (I could hear other people chatting and giggling in the background) and I had to repeat my information a number of times before they simply sent me to another number. I have been on hold for an hour and there is no sign that it's going to end but I'm leaving the call going on principle.

I rented a car from Advantage online through Hotwire.com. When I went to the agency they changed the contract and was charging way more than the contract stated. Trying to sell me other products which I did not need. I did not rent the car. Was told to call Hotwire back for a refund. When I called Hotwire, they attempted to refund me. Called Advantage and they told Hotwire that I never came to pick the car up, therefore I did not receive a refund. Not only did they change the contract, but lied. I did not receive a refund of my money. I only lost $63.00 but it's the principle. Contract was changed and I didn't agree with it. So I had a right not to rent the car. Now I know why I was the only one at the counter when I came to get the car.

I rented a car, purchased the insurance and was overcharged on the insurance and have tried for a month and a half to speak to someone who can help. Even called the home office and can't get a single person to help or return a call. They charged more than I pay in six months on insurance. This company is a scam.

My complaint is about an unreasonable upcharge for a "better" car. $40 a day extra was supposed to be 80% off which means the car would cost $200 per day which isn't possible. I stood in line for more than 45 minutes to rent a car and was met with ambivalence at return. The first guy said "hey, this price is reasonable, a lot of other companies charge more." The manager on duty today said, "nothing I can do - you initiated the fee." I would not recommend this firm and I will definitely never use them again. And I will continue to tell my friends to not use their service.

Never Again! Had booked a car through Hotwire for pick-up at the San Antonio Airport (February 2017), We arrived after a long day and were tired. The agent at the Front Counter was unfriendly and not helpful. She took forever to process our rental. She tried to sell us everything involved with extra insurance but didn't have the right personality to do this. She was actually quite surly. We did not need or require extra insurance as we had it. She seemed to not understand this.

Horrible. We rent a car in Ft Lauderdale, Florida. The first car was dirty with urine inside. We got another one. The day after, we saw that the tires were totally broken. We tried to call the company for a lot of times but did only got the answer "The mailbox is full, please try later." We tried to call the Emergency number - no answer. (Safe to know?!) We went to the airport and got our third car. It was dirty but worked basically. When we came home, we were charged for a lot of extra tolls and taxes, never told us. We complained but did not got any response. In total, with all extra charges, we paid a lot more for our car than our friends did, rented from another bug famous company. DO NEVER EVER RENT A CAR FROM ADVANTAGE RENT-A-CAR!

A rental car company with this many complaints pretty much daily should not be allowed to stay in business. Daily or hourly they are taking advantage of innocent consumers expecting to get a good rental car experience. We rented from them in Maui Kahului and like other complaints I have read rented a vehicle with damage on it. They claimed to have documented the damage and when we returned it they didn't say a thing. You would think they would have used the damage sheet when the car was rented and verified then there was no new damage. They didn't say a thing. But then yesterday we get a letter from a 3rd party claims company that there was damage to the vehicle that wasn't on it when rented. This company has a nice scam going, they have probably made claims on the same car over and over again. There was no additional damage to the car at all.

Rented a car from Advantage 5 weeks ago. Arrive on February 6th at the Phoenix Airport, wait in line for 1 1/2 hours at Advantage to get my car. Finally receive a Jeep rather than a Nissan or equivalent as contract stated. This gas hog Jeep just really sucked up gas. Called to exchange car, finally after many attempts get a hold of Alex who said he would call back with a different car. He never calls. Can't get anyone today. NEVER NEVER RENT FROM THIS COMPANY. Had I rented from Avis I would have had a car within 10 minutes of my arrival.

Ref. car rental (22 Dec 2016 - 5 Jan 2017) DULLES AIRPORT Va. After 18 hours travelling arrived at Dulles airport with a contract from ADVANTAGE on hand stating: FULL COVERAGE (insurance) and all my cost would be set from start. The Advantage agent at the pick up desk told me that I was not sufficient covered even for the minimum and whatever would happen I would be responsible 100%. FOUND OUT LATER: TOTALLY FALSE. Actually I was forced to buy extra insurance with extra cost USD 363.86.

This car rental company advertises very low per-day rental rates however, when you go to pick up your reserved rental car, a great deal of up-selling pressure is placed on customers. They literally insist you take not just a higher cost vehicle, but many of the accessories they have available. During drop-off, the lines are usually very long as they often have only 1 or 2 customer service representatives to assist with both new rental customers and drop-off customers so if you have a flight to catch, make sure you give yourself lots of time so you don't miss your flight.

I rented a car through Advantage at Rentalcars.com. They quoted me a price that INCLUDED taxes and fees and I brought the confirmation to the desk at Advantage. The total was $316.77. The clerk told me that they would be placing a $200 "hold" on my credit card as a deposit until I returned the car. This was not a problem as I have had the deposit held at nearly all rental companies in the past.

Renter beware! I am a person who does a lot of due diligence whenever I do anything. Accordingly I made inquiries of the rental company BEFORE I booked the car. Specifically I asked if they accepted debit cards & what was the amount that would be held on the car; as is the usual practice in the industry. I was informed, on 2 different calls w/ one of their agents (one of which was a conference call with my traveling companion) that an amount between $150-$200 would be held in addition to the actual cost of the car. As you know there are many people who are traveling to training on EXTREMELY tight & exact budgets. We are among those people. We made sure that the card that we were using had the amount for the card + an extra $200 for the hold.

I had a very poor experience with this agency in charges for rental car. I rented a car at the Sacramento Airport & all the car agencies at airport already charge many extra fees, which is bad enough, but they try & add any extra charge they can think of. I reserved a standard SUV online & they showed a picture of a Toyota RAV 4 so I finished my reservation. Went to Advantage at airport. Customer service person sets up contract. It says "standard SUV" so I take keys & go to vehicle, this SUV had a license plate in window so I go back to Customer Service. Told them I didn't want a vehicle with license plate in back window, so they give me a Toyota RAV 4.

I rented in San Diego and two weeks later was to drop off at San Francisco Airport. The drop off was an abandoned building with the parking lot roped off to prevent entry, but a large neon sign that read Advantage! I called the customer assistance lines three times and spent a total of fifty-five minutes on hold! I then went to the airport terminal to discover that there is no Advantage outlet there! Next I went online and texted with Phil, who had no telephone available to talk with me, or to phone the Advantage line and find that it was no longer in service. All Phil could do was to give me the same useless information that I had online!

This car rental company is a total ripoff! I booked through Expedia and was told the mileage was UNLIMITED, when I got there she said "oh no, for local residents it is not" (then pulls out a book with some word that was clearly not on the website when I booked it). Then she said "these is an additional charge you if you don't have a car with full coverage that you can prove, we need to see the insurance policy of your car" (WHAT/!) (had to call my own insurance company and spending about 30 min on the phone trying to get them to fax or send her my Dec Page to my policy). I asked her why that was not included in the info when I booked. She said "that is a new policy." This company really nickel and dime you. I ended up going to Enterprise and was in and out hassle free!! Never again!

I had a good experience at this rental agency. The agent, Miss Angie (**) was specially helpful. She not only helped me with selecting the options, but also let me me pick the color of the car! Overall I have nothing negative to write in my review. Thanks, Angie!

I wish I had checked these reviews before I rented because they are spot on. Car was dirty, there were TONS of extra expenses when I picked up the car (three times what I had paid at time of reservation, which at that point was non-refundable), it has been 10 days and I still have not received the refund for my deposit. This is a sketchy business. AVOID!

I signed up for a 50 dollar discount by giving them my email. I only got "an upgrade" when I tried to use it by renting a mini then trying to upgrade to a compact car the computer booked me in for a mini at zero dollars, when attempting a call to discuss this further I was put on hold for over a hour, transferred 4 times then got hung up on. AMAZINGLY AWFUL EXPERIENCE. I won't rent from them EVER.

My rental experience with Advantage rental car in Honolulu is horrible. There was no car available when I arrived. Half a dozen other people were also waiting for cars which were not available at the reserved time. Another couple we were travelling with also waited almost 2 hours. We were told that since we had gone through a "third party" we were lower priority and if we didn't like it we should just go rent somewhere else. After over an hour wait the counter person was rude and confrontational. She threatened to cancel my reservation because my driver's license says "William" and the name on my credit card is "Bill." Thankfully another counter person told her not to do that. The car itself is dirty and has significant damage. I have rented from Advantage in Honolulu for YEARS but their operation has gone way downhill. If the price is anywhere close I will definitely take my business elsewhere.

The service in Atlanta was far from acceptable. We waited an hour for a car and did not receive car expected due to engine lite on, had to start over and get a second car. Attendant was rude and had no interest in answering any of our questions, and NO consideration for our inconvenience at any point. When we drove the car to destination 2 hours south of airport we recognized the car had 4 bald tires. We drove very reluctantly and did not go on major highways, we were appalled a car like this would be put on the road to rent. Lucky for us our family had a car and we could park this piece of junk.

Don't don't don't EVER rent a car from ADVANTAGE CAR RENTAL. I did and when I got there they were closed with a sign that said, "Go to E-Z Car Rental." That's it!! No directions, no phone, no nothing. So I walked around and couldn't find it. I asked another car rental agency and they told me where to look. I walked up to the front desk and handed the lady my driver's license and credit card and she asked if I was familiar with their policies. I was a little taken back by that question so I said "I guess not. I rent vehicles quite regularly from other agencies and have never been asked that question". That's when she told me that there was a 150 mile limit on all vehicles and additional miles were 0.55 cents/mile.

As a previous customer stated I'm only giving this one star because it's not possible to give it zero. Let me start with the fact that our family used Advantage in the past and had an awful experience concerning the type of car we reserved & the car they tried forcing us to take. It was one problem after another at the reservation desk & the rudest employees we'd ever dealt with. My husband swore he'd never use the company again. Unfortunately, I was taking our five children to Florida alone a couple weeks ago and handled all the transportation arrangements myself - trying to save my husband the hassle. I didn't remember the name of the company he didn't like and forgot to ask him. When he found out he couldn't believe I actually reserved a car with them. After realizing what I did I tried to be optimistic thinking maybe this time would be better. WAS I WRONG!!!

I requested a car online and when I showed up to the location at Denver International Airport I was informed that I couldn't rent a car because I had outstanding toll charges from the previous year on my account. This was after waiting in line for 30 min in the middle of the night. They had all my contact information and no one ever contacted me about this nor was I notified when I rented the car online. Beyond that, I looked at my planner and I knew for sure I was not in the state of Colorado at the time they were claiming I used the toll roads and I could prove it.

If I could give this company a negative rating, I would do so. They discriminate against local renters by limiting the mileage which was hidden in the fine print of a generic website that listed many companies. A friend said I better check on the mileage issue since they had a problem with Advantage. When I called the rude representative at Advantage, they confirmed that they did in fact discriminate against local renters by limiting daily mileage. When I cancelled the reservation, I was billed a $50 cancellation fee which should be illegal. They are charging for a service never received. Many other companies do not limit mileage for locals such as Alamo. So take my advice and NEVER use this company. I see a lot of other bad reviews here so obviously they don't care; they know they won't get repeat business so they have to stick it to the customer at first opportunity.

This is the absolute worst experience I have ever had with a so-called business. I rented a car through CARRENTALS.COM and was given a confirmation number and a local car rental agency's (ADVANTAGE CAR RENTAL) phone number and address to pick up the car. So I went to the address but there was another business there. I tried to call the phone number but the number was disconnected. OK, so I looked up their main number and called it and they told me that the location I was given has been closed for a while and I would have to pick up the car at the airport.

(Renting a car from MSP) The van that I rented for my family was not clean and the interior smelled like POT smoke! I informed the garage agent of these things. He said if I wanted another car I would need to go back to the airport to redo my paperwork to get another car (I was traveling with my 4 kids under 10). Then I asked if I was supposed to fill out a form for any damages I found before I took the car. Then he said "we are only worried about major damage to the vehicle". I insisted that I needed a form anyway. He then, begrudgingly handed me a small form to fill out and quickly took it from me. I will never return to Advantage Rent-A-Car.

This company does not deserve 1 star. If I could give them a 0 I would. I requested a car through Priceline.com. The rental indicated unlimited mileage and the car was to be picked up from CTL Airport on Friday and returned on Tuesday. Total cost $205. My daughter and her husband get there well before the 12:30 pm pickup time. Then that's when everything went bad. They told my daughter that since she had NC driver license they would not get the unlimited mileage and would only receive 150 miles per day. After over an hour going back and forth with the agent about the additional .55 cents per mile. I contacted Priceline and the initial customer service rep advised they would pay the difference. I just needed to fax in my receipts.

It's their advantage for sure. I was charged for insurance that I plainly and explicitly said that I did not want or need. Called customer service and was told no way I was getting a refund. NEVER USE ADVANTAGE!!!

When arriving two hours later than expected due to a plane delay the customer service was awful at Advantage Car Rental. After being greeted without a hello the person left me standing at the counter to help another agent. Upon returning to help me I was told I could upgrade my vehicle for an additional $115.00. When I said no thank you and paid with a debit card, an additional $200.00 was added to my bill and I was told they would do a credit check on me. Unfortunately, I had no choice but to comply since I was standing there with four pieces of luggage and no transportation to go to another car rental company. I will never use Advantage Car Rental again and would like my additional $200 refund immediately.

Let us review what happened: Our daughter and her family arrive at the airport around 6:10 pm and get on the shuttle to go to Terminal A. They call us at 6:27 pm and tell us they are on the shuttle. LGA is under construction and you have to go to Terminal A to get to the rental car shuttles. The shuttle takes about an hour and barely moves. She and her husband travel a lot, so they call and tell 800-777-5500 Advantage that they are on their way, but their flight was delayed and they are now sitting on the shuttle to nowhere. They are told their car has been canceled. They say it can't be so, even they can't cancel their reservation. It is prepaid and should be held for them up to 1 am. The Advantage 800# tells them that the local LGA rental center has canceled it. Our daughter and her husband and toddler tell them they need a car.

We rented a car from Advantage through Expedia at the airport in Orlando and mentioned that we arrive at 7pm. We got a confirmation with pick-up time 10:30 am, thinking that this is correct because we pay for the whole day. When we arrived the person from Advantage just told us that our car was cancelled because we did not pick it up within 2 hours after pick-up time. In the confirmation was nothing written from this 2 hours limit and also not on the homepage from Advantage. We were left without car and had to get a car from an other company and that in the evening at Thanksgiving for a much higher price.

I rented a vehicle from the JFK location in New York and requested a car seat. The cost was $70 for a week. My primary complaint, aside from the poor and disorganized service at most of their locations, is that the car seat was stored in an old metal shed adjacent to the location where they clean out the cars. This particular area was a real mess due to the nature of the work being done there. There were garbage cans overflowing at each car service area (4 in total I believe) and with this mess comes not just paper but food and soft drink spillage. As mentioned earlier the 'storage' shed for the car seats is adjacent to this area. It struck me that the shed, with all of its various car seats simply thrown in there was a prime location for vermin to frequent. The seat we received did have food remnants on it.

As a matter of fact I knew of bad reputation of Advantage Rent a Car and I reserved a car in Fort Lauderdale airport with Europcar: for my surprise the rental agency turned out to be Advantage. It took over 2 hours to complain with all absurd requests (including a copy of my private car insurance faxed to him) of the agent Mr. **, uncooperative and tricky.

I rented a vehicle in Boston Massachusetts Logan airport. On my way the airport to return the vehicle I used my Apple iPad as my GPS to take me to their location. As I was in a rush I left the iPad in the vehicle on the passenger side on the floor. For those who do not know this Airport, You have to catch a shuttle bus to drop you at the terminals, which is 3 to 5 minutes depends. As I was reaching the TSA I proceeded to removed my electronics, I realized that the iPad was left in the vehicle. I immediately called the ADVANTAGE RENT A CAR. No one pick up the phone. I immediately downloaded an app on my phone using Boston phone number, they picked the phone. Once I attempted to inform them that I left my iPad in the vehicle the call dropped. I called them back more than 25 times. They never pick up the phone.

Do not, I repeat DO NOT rent from this Advantage. First of all, when we got our rental car that day, the whole inside was soaking wet because they left the windows down during a thunderstorm. When we went back to request a new dry vehicle, we were told that this was the only one available and that it would "eventually dry out for us". NO apology. NOT GREAT CUSTOMER SERVICE. Secondly, they tack on a bunch of additional charges and refuse to explain them to you in detail initially when you rent the car.

Booked a car through Priceline from Advantage Rent-A-Car. When I went to the airport to pick up the car they told me that I had to have my own car insurance, from my own car. If I had a car I wouldn't be renting one. They did not let me get the car, I could not travel and take care of a very important situation that I had to deal with. Awful, amateurs, unprofessional and unreasonable. IF YOU DON'T WANT TO HAVE ANY PROBLEMS, STAY AWAY FROM ADVANTAGE RENT A CAR!

I rented an economy car, which wasn't very nice, at Dallas, for 2 days for $34/day. After all of the added fees, my bill came to $113.71. I was told they required a deposit of $200 which would be held until I returned the car safely. I returned the car within the stated time in the same condition that I received it. Nothing was said about my $200 and I assumed that it was never charged to my account.

I had reserved a rental car with Advantage thru carrentals.com. I prepaid to get the best rate. When I arrived to the rental car counter I stood in line for thirty minutes to find out they were out of cars. I was given an immediate refund and was told to go the Alamo counter. I was told to keep my receipt/contract and when I returned my car at the airport to come and speak with a member of management about getting a refund for the difference. I followed the advice of the Advantage team member upon return and stood in line again for thirty minutes to be told there was not a manager on duty and to call a 1-888 number. I did so the following day.

I have rented from Advantage Rent A Car several times. Every single time I have rented from them, I always have always had an issue with the tire pressure indicator coming on during the course of my rental. For the first time, I simply filled the tires with air, and the tire pressure indicator would come on and off. I returned the car and let them know of the issue. The second time I rented from them, the same issue with the tire pressure indicator steady on, but because of my first experience having to constantly fill the tires, I immediately went back to their office to switch out the car.

I rented a car from Advantage at Logan Airport in Boston. After discussing my travel plans with the attendant, she informed me I would need an EZPass since none of the roads would take cash to pay tolls. They provide these devices for $18.99 per day. ALL of the roads I drove accepted cash for tolls!! I was charged over $110 for less than $15 in tolls. When I called to complain, I was given the number to the Boston office. No one answered and no one returned my call. I have no doubt this is a scam they train their people in.

Prices supposed to be lower but they charge much more than other. First time I rented and I will never rent again. I book on CheapOair whole package vacations included the vehicle rental. I rented 4 days small SUV which smell bad. I returned they charged me more than $600. Too many fees for everything. I have paid much less in other companies.

Fraudulent company that conveniently explained charges "incorrectly", and added charges without our knowledge or consent, resulting in an additional $200 coming out of pocket. We weren't made aware of the charges until after turning the vehicle in. When we contacted the actual Honolulu office about the charges, we were given rude attitude and poor treatment. The location manager, named Siva, hung up on me TWICE, stating she had actual people to help and wasn't going to waste her time on me. Stay far away from these scammers. It's easy to see where their company name comes from, as they take advantage of their customers. Pay a little extra and go to a different rental company.

This was my worst experience EVER EVER of car rental. We do not own a car so we often use car rentals and we travel frequently where we also rent cars. We made our reservation through hotwire and got this company I never heard of, I thought this must be a new company so the experience is going to be awesome... NOT. Got to the LGA location 30 minutes before my reservation, place was packed and a lot of unhappy people. I was observing people getting turned down, I was surprised because these people had reservations.

Very poor experience with Advantage Car Rental at the Honolulu Airport location. Picked up a car $12 a day for three days not $36, but $86. They charged me to refill the car upon its return at $8.66 a gallon although it only had three quarters of a tank when they gave it to me. Thank God I took pictures of the gas gauge with the OD reading, so now I get to fight with them about it. Probably will take me numerous phone calls, hang ups and no one will take care of it after several hours on the phone.

I am giving one star because there is no way to give less. This company shouldn't exist. We waited two hours in the parking lot to get the car. They said they were upgrading us for free, but the car we got was smaller than the one we requested. Hurricane Matthew hit Orlando the day we were supposed to return the car. We called for hours and obviously they didn't pick up. We returned the car the next day. They charged us a full extra day for returning it late, however when we explained we called and they didn't pick up they responded with a smile and said: "of course, there was a hurricane, we didn't open, but you still have to pay for reigning the car late". As I review the comments, all over the web, I notice there is not even one that is positive. How can companies like these remain in business?

We booked a car at the NY JFK airport. When we arrived there was a huge line, people already pissed off. We stayed in line for more than 2 hours and when we finally got there the associate Lorrain ** said they didn't have the car we book (a SUV). She said we should wait another 1.5 hours for our car. The only alternative was for us to get a smaller car at the same price of the SUV. When we complained (pointing out that we have been waiting for more than 2 hours wasting an entire morning while not even getting what we booked and having to pay the same price for something smaller) she started yelling and being physically aggressive, punching her fists on the desk.

Terrible customer service! SCAMMERS!!! Charging us $100USD for $5 in tolls. We were told by the agent that we could pay as we go and we specified we would be travelling to Tampa. We got the brick wall "policy" speech which really makes me mad! Every company needs to make exceptions if customer service is important to them. THESE PEOPLE DON'T CARE ABOUT CUSTOMER SERVICE. Called when we got home. Same "policy" speech. The agent was talking over me and wouldn't let me speak. NEVER use them again! Shame on you!

I was upgraded to a mid-size car which was much smaller than I had anticipated - a VW Jetta. After being up for 12 hours and another 4 hours to go driving I was not about to go back into the agent to complain as I was running on adrenaline by that time. The Sun was setting when I pulled out of the airport and the windows were caked with dirt inside and out, a film on it which made it hard to see front and back.

I rented a car from Advantage, thinking it was as advertised "At Reagan Airport". Turns out it is about 2 miles from the airport, in an iffy neighborhood. Since I didn't want to wait with my wife in this area for a 15-minute wait, and a 15 minute shuttle ride, I attempted to cancel the reservation, and go with a reputable Car Rental, actually on site at the airport. I called the number listed on the confirmation, and was told to go to the website. The website tells you to call the number where you made the reservation! Totally bogus cancellation policy, so they get to keep my money (stealing). Never Rent a car from Advantage, period.

This is the worst rental car company. We had a reservation for a car in San Francisco, finally arrived at the off-site small location and they had no car, could not tell us exactly when they would have a car, and especially the guy who worked there was extremely rude. It sounds like this is par for them. Do NOT do business with these people.

I rented an SUV through the Nashville airport for a family vacation. I picked up the vehicle around 9 pm the night before leaving on my trip. You never get the vehicle you sign up for... So I had a couple of choices and chose the larger SUV, a Kia Sorento. I had to cross two roads to a parking garage where I made my way to the 3rd booth and someone handed me keys through a small window for the car parked in stall #35! No one walked with me to the vehicle to inspect it. I left town at 8 am the next morning and after 3 hours into my drive, I heard a terrible noise that frightened me! My son-in-law said it sounded like a broken belt. So we exited the interstate to inspect the vehicle, afraid we might end up stranded. I had family about 45 miles further from us, so I asked them to wait on us since I wasn't sure what the problem was (but knew it was not a problem under the hood).

When I went to the EZ counter no one was in and then someone finally came by and directed me to Advantage who I guess runs EZ. He asked if I wanted insurance. I told him "no". I was fully covered with Allstate. The agent put a hash mark on a check list and asked me to initial 7 or so blanks to waive insurance, It had been a long flight and all I wanted to do was get to hotel. I didn't take the time to read the fine print and just initialed as I was directed. Come to find out they have purposely hidden charges and unclear services in their contract. So rather than declining half the initials are accepting other services. Including a couple of different insurance options that I had told the agent I didn't want.

NEVER, NEVER, NEVER, NEVER, NEVER, NEVER AGAIN!!! DO NOT BOOK WITH THIS COMPANY. IT WOULD COULD YOUR LIFE. You pay for what you get. I rented a vehicle and once I got on the road in a city I was unfamiliar with I could hardly go 40 miles an hour without the entire car shaking, and a thumping loud noise. I thought the whole front end was going to fall off. I've never experience this in my life!!! I was so scared of trucks were gonna run me over because I was afraid of pulling over before I could find a safe exit and not knowing where the heck I was getting off at. I was frightened and scared.

My rental experience was OK, until I got back. As is always the case, the car rental company charged an extra $200. This is OK. Unfortunately, when they "refunded" my $200, they actually charged my account $200. When I called, they said they refunded, and if it was charged instead, that was the fault of my bank, and there was nothing they could do. I called EXPEDIA, who arranged for the booking, and they didn't have any better luck. As of this writing, a $74 rental has cost me $474 plus over an hour on the phone.

Horrible experience with Advantage. They literally take advantage of people and avoid any responsibility for their lousy actions. I rented a car through carrentals.com with Advantage. On Sep 20 I was dropping my son for college in NY when I got to their facility. They didn't have any cars period for anyone who had made same type of reservation but still went ahead and charged us without offering any service. And I repeat I did not get a rent a car from Advantage, better said they did not have any car to offer that day. In order to cancel that transaction I would have to call carrentals.com whom customer service number is non-existent or very difficult to find.

I used Advantage Rent a Joke at LGA in NYC. Reservation was made over the phone, not once was I told that I would need my own liability insurance because I live within 65 miles of the location. Not one single person felt the need to advise us of this before setting up our reservation. It is not on their website, its not on their confirmation letter to you. So basically you are screwed once you get there. What I find ironic is that their location is conveniently shared with Thrifty and or Dollar rent a car. Which if you didn't know is affiliated with Advantage. Against my better judgement I decided to go with them since I did have liability insurance. I rented the car for one day. Just one day.

Grossly overcharged for a stunningly uncomfortable car. Failure to examine the paperwork led to paying double what we should have. Our fault, I guess, but be aware that not only do they seriously overcharge on the daily rate, but five days is considered a week, so you pay for seven! Absolutely amazing!

DO NOT rent a car from this company. We rented a car in October of 2015 and they are still sending us invoices for supposed damages they state we created. We had a flat tire from a pothole on the road to Hanna in Maui. We told them and they exchanged out the SUV for a minivan. No problems up to that point. When we returned back from vacation they contacted us stating we had created all this damage. Thank God our friends got insurance through their insurance company. After 1800.00 plus dollars that the insurance company paid out. We are getting another bill from Advantage Rental Car. When will this madness end??? If you are smart you will not rent from them. What a terrible experience. You are better off with a reputable company like Enterprise!!!

I was completely overcharged for a rental. First when I rented the car they gave me a car with no brake lights so I had to switch for another one and the one I switched for had an expired tag. They changed the tag days after I spoke to them. Then when I spoke to the manager Neil Fergus he told me I was not entitled to a compensation for my troubles. Don't ever rent from them. Modern day mobsters, they will take all your money and don't care about it. I was also told that I was being charged 14.99 for insurance and when I returned the car it was 28.99 a day. Are you kidding me? They have very rude employees in the west palm beach office and I should've read the reviews before I rent from them. Don't make the same. is take I did.

This company is a joke... I cannot describe them any better. My whole experience of renting a car turned into a joke. Poor customer service over the phone, roadside assistance sucks, cars are not maintained. We will never rent a car from Advantage... How the hell do you run a company like that. You might get me once but not twice.

I recently prepaid for my car rental online expecting that things would go smoothly which usually is the case. We rented a Nissan Versa which comes in a compact or Sedan. I had 5 travelers so got the Sedan, upon my arrival Donald said I rented a compact Hyundai Accent... he also kept complaining how hot he was and 3 times went outside to cool off. He took numerous customers returning cars during our check in process making it take us a hour to get our car. Advantage told us that it is not normal procedure to do that as I thought you finish 1 customer at a time. Advantage offered me a 20 percent voucher off for our next time. As if. Never using this company again.

I have been charged way too much money for renting a car for 4 days. I have arrived late in Denver due to a flight cancellation and still with a prorated rate, I ended up paying 345$ prepaid + 325$ after I returned a car. This is simply unacceptable, especially since I have only rented a car from Thursday to Sunday. First of all, I did NOT order a HUGE SUV. Only a regular car such as Toyota Corolla. However, due to 75 car shortage I have been forced to take a large SUV, Hyundai Santa Fe. Therefore I had to take out insurance on it, because I have never driven such a huge car, especially out of state. I wasn’t planning on taking out insurance as I have my own car insurance from CA, but I felt like I didn’t have a choice and it was too much to risk.

This was by far the worst experience ever, everything was fine up until the point I returned the rental. It appeared that I had been overcharged. I called the 800# to verify that everything was correct. They hung up on me at least 2 times and refused to let me speak to a manager. After the 4th time I called back I finally got an agent with some common sense and customer service training and she walked through the charges with me and offered her apology. Needless to say I will never rent from them again, no one should. The BBB needs to look into this company and Advantage needs to redevelop their customer service system.

When I took my family to Kauai for our 45th wedding anniversary celebration, I needed to rent four cars. Obviously, the cost was an issue and I found that Advantage would rent me these four cars at half the rate of two mini vans or one 15 passenger van from one of the major companies. Our check in went smoothly and the special I found allowed three drivers at the cost of one. When we checked out, two of the contracts charged for the extra drivers. When we tried to get it straightened out, we were able to get a refund on the two contracts that were charged extra and so, all-in-all, we got the excellent rate, great cars, issues resolved and a great trip. Memories for a lifetime. Thanks Advantage.

We hired a car from Orlando Airport which was already pre-paid, however we decided to pay extra for the Roadside Assistance. One day into our holiday and the car stopped, we called Roadside Assistance which refused to come out and told us to find jumpstart cables at Universal's. A car park attendant told us that the problem was that the battery was leaking acid. We phoned up Advantage that evening which took 3 hours to get to the right person as they kept on transferring our calls to one another. They agreed to send a new car the morning after, which they did. When the guy arrived, he insisted on taking the previous rental agreement and give us a new one.

I sincerely believe that Advantage took advantage of me. I was a walk up. I specifically stated that I did not want any supplemental liability. I was first quoted 220 for 4 days. I said that was too much. So they quoted me 160. I was on a vacation with my family and took the easy way out. I said I had AAA. They said they were giving me the AAA rate. They said that AAA had FREE supplemental insurance. I repeated I did not want it. They stated it was free. I signed their screen print out, very difficult to read and paid 160. Later when I read my contract my fee was 72 for the car and 15 dollars a day (x 4 = 60) for supplemental insurance. If you want to go back to the airport and fight and ruin your vacation you can. I choose not to. Later speaking to a supervisor, they told me this was standard procedure. I believe I was cheated. DO NOT RENT FROM ADVANTAGE.

Advantage has the worst staff and evil policies. I had a reservation to rent from them at the airport. I waited one hours with only three people in front of me. Then they told me that they could not rent to me because I needed a private car insurance because I was a local driver. Dude, if I had a local car insurance I would have a car and would not need to rent. This rule when booking on expedia is nowhere to be found. They are absolute liars and should shut down as an enterprise. Of course I walked over to Budget and they did not have a problem with me being a local driver. Advantage take huge advantage of their customers. Stay away from them!!!

DO NOT RENT FROM THIS COMPANY!!! What a fiasco. Not only was I forced to upgrade even though I had prepaid for large SUV, I was double charged, delayed for over 1 hour in trying to get this resolved prior to my leaving, was told they could not give me a receipt because they didn't know how to??? This is on top of 3 hour travel delay caused by this inconvenience. Was offered NO compensation for all this mess.

I reserved a car through the Advantage Rent-A-Car site and hidden in the terms and conditions was a clause about a $50 charge to cancel a reservation. I have never had a rental car charge me to cancel a reservation 1 week ahead of the rental date. If I would have read the lengthy terms and conditions I would have seen it, but it is hidden!!! If I would have seen all of the poor reviews I would have never reserved the car in the first place. Based on the deceptive pricing and the number of poor reviews, I guess I am lucky to not have rented from them. DO NOT RENT FROM ADVANTAGE!!!

I rented a car there. Worse experience ever. The customer service was horrible. Waited over 2 hours to get the car that I had reserved a week prior. Tried to add on toll expenses. Said I wouldn’t be able to not do tolls. I spent a week without a single toll. Charged me 57 dollars for being 10 minutes late over the grace period. I ended up paying an additional 70 dollars over the estimated cost. Beware and don't rent there.

I followed up with the CEO of Europcar UK. My complaint was forwarded to the executive relations department for inquiry. Upon review by the office manager, my complaint was resolved with a satisfactory refund. I am pleased with the outcome.

I will never rent a car from Advantage again. The name of the company, however, is perfect since they take complete advantage of their customers. I rented a car from the LAX Advantage location. The customer service reps were impatient, patronizing, and tried tacking on additional fees. The one rep coerced me into purchasing an E-Z because he explained that tolls are "everywhere" in California. Once I started driving, I realized this was not the case. When I dropped off the car at the San Francisco airport, the customer rep charged extra because I was two hours late. I had no idea I would be charged extra. Most rental companies like Budget don't do this. What could I do? NEVER AGAIN.

We rented a Camry or similar vehicle. Upon arrival, we were told we would be renting a Mazda. The car was no way near the quality of a Camry. The car was in disrepair, had been smoked in and very uncomfortable. We rented our car in Denver and were driving to Colorado Springs for a family vacation. We were about 25 miles from Denver and the molding around the windshield starting coming off and flapping on the window. We spent the next two hours driving around to the three Advantage locations listed in Colorado Springs on our map app. After finding none of them, we spent about 40 minutes on hold seeing how we could get this fixed. They told me we didn't have roadside assistance and we would be responsible for getting the vehicle back to Denver.

If you are booking with Advantage, make sure you pay upon pick-up of your vehicle if you think you may cancel your reservation. Unlike other car rental companies, Advantage will charge you $50 if you cancel a pay-ahead reservation. This fee is noted in their rental policy, however, because full reimbursement is the norm with most car rental companies if you cancel your reservation, I feel that Advantage should disclose this fee directly on the "payment" page, not in the thick of their wordy policy. Very deceitful. Customer service was very rude on the phone when I called, will never book with again.

I will not rent from Advantage car rental again. They put a hold on your credit card for $200 and also the amount of the rental car agreement. I cannot get the deposit returned (or hold removed) for 7-10 days AFTER I've turned in the car and been billed for it. They are using my money and also causing me to pay more interest to my credit card company. The value would be ok without the extra $200. With that added the value decreases.

My son rented and prepaid for a car on June 14. When he tried to pick it up, he didn't have sufficient insurance proof. They wanted to see his whole policy instead of his State Farm insurance card that he keeps in his wallet. He didn't have it, so he moved on to another agency and got a car. He called and attempted to get our refund. No luck. I called and was told to email a certain person and explain the situation, which I did. 7 days later, no response. I would like my $357.47 back. Now I am having to dispute the charges through my bank. Never again will I give business to Advantage.

I rented a car at the Phoenix Airport. The pick up is in the basement and not very well lit. I did not notice any damage. I had to keep the car a day longer and Advantage told me I would be charged double the price of the first day. What can I do? When I returned the car, the agent showed me a very small chip in the windshield and I was told I would not be billed, because they change the windshield for free in AZ. The chip was so small that it could have been there when I picked it up, as far as I know, but I did not notice. Because of the bad lighting, I would have not been able to see it. A week later I was billed $75: $25 for estimate of damage (which makes me think they will not fix it and charge again the next customer for the same chip!) AND $50 for an administrative fee! I think Advantage is NOT an honest company. I will make sure to avoid them in future.

I was not aware that there was a charge for my husband to be added as a driver on the agreement. I handed the clerk my husband's license and she made no mention of charge. When I returned the car they told me to contact the manager the following day which I did. He was not available and never returned my call. I then called 2 days later and he told me that his hands are tied. I returned the car and there is nothing he can do about refunding me any part of my bill. I have rented from Enterprise and Fox car rentals and they have NEVER charged me for the added driver.

I rented a car from the OKLAHOMA CITY airport without issue. I was ask if I wanted to try the Pre Paid Gas option. I said yes and was told that this would allow me to bring the car back without having to look for a gas station by the airport. I said yes with no other information given to me by the rental agent. Well I brought the car back this morning 6-30-16 and I arrived at my gate. I indeed received the receipt but I was charged for a full tank of gas. I clearly brought the car back with more than half a tank of gas. So I am Pissed off. I called the agent on duty and was told that this is the way it works. I am calling Foul because I should not pay for a full tank of gas when I only used less than half. I will be posting this on every website until this is changed or corrected.

To start out with we were being strong-armed to upgrade. We declined everything they offered. We did go with the fuel up return rate. There were extra charges we were unaware of. Right then and there I should have told them we would return the car full. When we went to place our card that was to be used for this transaction. We were informed then, that we're putting a $200.00 safety deposit and would get a full refund when we returned the car. When we returned our car. Our paper work showed that we didn't get the full refund back. There was a surcharge for them putting a $200.00 hold on our card. Bad business. I will never use them again.

Belligerent, indifferent and very rude. Told us that we should expect setbacks in a vacation. No shuttle bus for 45 minutes at LAX, then all of a sudden two of them come. Then, after the agent abused us for 20 minutes, the car took 40 minutes to be delivered to us in the parking lot. Complained to company and never heard a word. As one of the other reviewers said, "you could not read a darn thing on the screen that you were signing." Vehicle had 3 major dents in it. Folks, do yourself a favor and save a lot of heartache and frustration. Stay away from this company!

6/18 picked up car at ABQ and was not told we had to pay: 2 airport 'concession location' charges, car license fee, rental surcharge (?) and the fuel charge was misstated or lie. Told I was 'getting' a full tank and would be "charged $2.08 per gallon for fill up upon return". Was charged 3.00 per gallon for the initial fill up. I called Advantage customer 'care' and they could not do anything about charges and everyone is charged these charges and that I had to call ALB manager at the phone given to me. No one answered the phone at all! Advantage is NOT a recommendable company.

BEWARE - Reserved and PREPAID over a week before traveling. After arriving at DFW, I was told there were no cars available. It didn't matter that I had a reservation or that I prepaid - the agent offered to put me on waiting list. Tried three other rental companies - all cars gone. Finally, found a car, but the rate was sky high, probably because all the other companies were out of cars. Ended up paying twice as much for a much smaller car - but was happy to get something. Will NEVER rent from them again.

The "Advantage Rent a Car Honolulu HI" refunded the amount what with they overcharged me, so the case was settled for me favorably.

Never use this Car Rental. If you have a problem you never get called back... EVER! The recording that you always get asks you to leave a message and your call will be returned - what a joke! I have left messages for a week and a half and nothing. How ridiculous is that!!!