Advantage Rent a Car Reviews

I rented a car for my daughter to join us for Christmas, they forced her to take an upgraded vehicle, they added every charge possible, just kept telling her to initial hear. Initial here initial here, the car ended up costing us four times. What was quoted. When I called customer service they said there was nothing that could be done. Never again!

I rent a car online to the Orlando location. Once I got there, because I am a Florida resident, they requested $750 deposit and 3 bills with my address. I didn't have all the bills so I had to cancel. They are not located in the airport, so I had to get take a shuttle back to the airport and find a car on the afternoon of Christmas Eve. The customer service was bad and the whole experience was a nightmare!!! Don't go by the price, it cost me 3 times more for last minute reservation, because of them!

Firstly, this company has much hidden cost. Avoid it! They also have rating of F on BBB. They received numerous complaints on BBB website. Avoid this company Advantage! I am writing to report an unfair rental car issue involving Advantage. They forced us to purchase their insurance protection plan, which was unnecessary. We rented a passenger vehicle from Advantage from December 13, 2024, to December 21, 2024 near the Orland Airport in FL. At the rental office, we informed the customer service representative at the front desk that our insurance carrier provides coverage for rental cars, including roadside assistance, collision damage, and more. However, the representative refused to accept our insurance coverage and insisted that we purchase the insurance offered by Advantage, which also included roadside assistance and collision damage. This additional insurance cost me a total of $247.84.

Avoid this business, they are SCAMMERS! I rented a car in Las Vegas and returned it the same day at night with full tank. Surprisingly, they charged me $270 for fuel services. There is no picture or data showing the car needed gas. When I called them, they said I returned the car with the gas tank empty. I have the receipt from my credit card showing I put gas on it before returning and I only used 1/4 of a tank. Take pictures of everything before and after returning your car.

Advantage uses deceptive pricing practices to lure customers to their company. I was quoted $235.63 for an 8 day rental. After they told me I could not use my EzPass for tolls & tacked on roadside assistance without my knowledge the final cost of the rental was $346.81. That is more than 1/3 of the quote I received & more than $100 of additional costs. Advantage said that because they are off airport property I could not use my EzPass for tolls & said if I did they would hit me with a $55 penalty for every toll plus the toll even though I would have paid the toll using my transponder. I was not able to verify the veracity of this. Last time I went to Orlando in October I rented a car from Budget & used my transponder with no issues. I am not convinced that they were telling me the truth & nailed me for over $100 from their original quote for the rental. I will NEVER rent a car from these crooks again!

Advantage rental car takes advantage. I rented through Expedia. Car was off site. When I got here they said I was over 2 hours late and the rental expired. Taking advantage of travelers during the holiday. One person said 4 hours, the other person said 2… I was 2.5 hours after my reservation. The agent was confusing and did not give me paperwork to review. Just rattled off stuff. I thought I was signing that tolls were included with the rental not an extra charge. I showed them insurance for collision. They charged me for supp liability but never asked me. Have car insurance, why would I pay again. Same for road side assistance. I have these covered with my insurance. I didn’t receive paperwork. When I returned the vehicle, I received the receipt after I left the rental car place. I called numerous times and agents would not help, refund or let me talk with a supervisor. I felt taken advantage of by advantage.

I chose Advantage Car rental for their prices! And a variety of cars available. They also offer shuttle services from the airport to the rental car location. Enjoy your trip! Francisco was helpful for me.

“The front desk staff was extremely unpleasant and unprofessional. At one point during our conversation, one of them even suggested that I rent a car from another rental company. After a few minutes, I requested to speak with the manager, but he refused to call the manager and also declined to provide his own name. I do not recommend this location at all.”

Do not rent from this company. They make you take insurance which you don’t need. They charge me an extra hundred dollars with my insurance would’ve covered me. Paid a little extra go to a bigger name company. You will not regret it. Beware of this place.

I had a receipt for my rental for $63.84 total charges from Car Rental Savers. I declined any insurance charges as I have my own insurance. Rental agent then tried to charge me over $400.00! I objected and then she lowered the charge a little bit. After much distress and showing the receipt to her, she again acted like she was doing me a favor and lowered the charge a little bit more. I was tired, frustrated and angry with such horrible treatment by such a "con". I showed my insurance declaration page from my insurance company, receipt from Car Rental Savers. She wore me down. I finally gave up. Was then charged $169.15. This was the worst experience I have ever had with a car rental agency. I should be refunded the overcharge of $105.31 at the least.

They are a scam, I was charged an extra 150 dollars for returning my car two hours early, not late but early. They refuse to refund me. Once they have your credit card number you're screwed. They add what they want. Be careful, go with a reputable Company.

Anthony in PR, was so helpful, very nice. We were in and out in 15 minutes. It was a new car. It was clean, and ready to go. Anthony even gave us great places to go, we didn't make it to all of them but the 2 places we did go to were great. I would definitely use Advantage again And plan to next trip to Puerto Rico.

Invoice an hour after dropping the car. I was charged almost $100 dollars. After calling their call center the customer service rep said that the car had a quarter gas tank and that was wrong. I would never rent from Advantage Rent a Car anymore and I don’t recommend them to anyone.

ADVANTAGE ORLANDO FL...DO NOT RENT here...OFF TERMINAL SITE. SMALL. CRAMPED. I went cheap, I got what I paid for. CHEAP RENTAL PER DAY BUT MANDATORY INSURANCE AT TWICE THE DAILY RENTAL RATE OF THE CAR-RIP OFF. Took shuttle back to airport and rented from on site car rental company...hrs waiting ...and then got ripped off by FL Toll system...No cash...No humans...Welcome to the land of the Mouse.

While waiting to get a car rental the employees at this location were very accommodating and personal. The place is small and a bit uncomfortable and the employees still manage to use a low tone of voice for privacy purposes and serve to the best of their ability. For some of us coming from the states it was good to hear and speak both languages (English and Spanish) to best understand the service we were being rendered. 5+ stars to Anthony, Natasha and Javier. Love them, love them for their beautiful attention towards us.

Horrible, horrible, horrible, run, don’t walk but run out of this place. DO NOT RENT from them. They run up your tab and false advertisement on website. There is no 24 hour drop off, you will miss your flight if you want to return your rental past 8pm. They have no drop box, this place had no designated safe lock box to drop off the key. I was told by a police officer to drop off my he car at the airport for safety reasons and I did. The next morning I called to notify them and they said I should’ve left the car in front of location with key inside with crack heads standing on the corner at 3am. They were angry that I safely parked the vehicle at the airport 5 min away from them. Almost missed my flight circling for 1 hour before I dropped it off at airport. Instead of thanking me they said I should’ve left the car with the key inside in a crack head infested block. Never again

**Terrible Experience – Hidden Charges!** I recently rented a car, expecting to pay $150 as per my booking. To my shock, I was charged $400 upon returning the car! There were no clear explanations for this price hike, and customer service was completely unhelpful when I tried to resolve the issue. It feels like a scam with hidden fees and charges that were never disclosed upfront. I strongly advise anyone considering renting from this company to steer clear. It's simply not worth the stress and unexpected costs!

Be warned and DO NOT RENT your car here!! Read the many comments before you rent. Our price doubled after they added a Sunpass fee even after explaining that we were Florida residents and owned a Sunpass already. They also charged a $750 deposit which is outrageous! They made us wait for a car 3 hours because we were late 30 minutes and wanted to charge more to upgrade to another car because they had rented the car we reserved. They advertise unlimited mileage yet they say we can’t go over 250 miles per day. Save your money and go with a reputable company that offers great customer service and is transparent about their prices!

I booked a Honda Civic in Advantage Scarborough Ontario for 2 weeks from July 25 to August 3. When I arrived at the car office, there was only 1 guy and he was very busy at doing everything: car cleaning, reception, phone picking, and lot of things. I had to wait long until he was available to serve me. He asked if I wanted to upgrade to more expensive car. I said no need. Then he said the Civic was driven by other people because I arrived late. He offered me Hyundai ELANTRA which I was fine. He asked many questions including whether I am first time to rent car. I said Yes. Immediately he said I need to pay additional CAD100 for top up the license recovery, and the deductible liability of insurance increase from CAD1000 to CAD2500.

My experience with Advantage Rental Car was deeply disappointing and frustrating. The staff pushed unnecessary upgrades and services without clearly explaining the costs involved. When I returned the car, I was shocked to find that the final bill included numerous hidden fees and charges that were never mentioned upfront, along with other significant fees related to things I wasn’t informed about. I called and they just mentioned these charges were for services I neither requested nor needed, leaving me completely blindsided.

They will do everything they can to upcharge you. Even if you provide a proof of insurance, they will force you to get theirs. They also charged me options that I told them I didn't want. In addition, they gave me a car with a slow leak in one tire and had me pay for its replacement. My impression is that they just inflate the tire, give the car to someone else and charge them to a new tire as well. Avoid this company!

Never rent from them. They will make up charges. They said I didn't have full coverage so I had to get theirs. They said their company covered roadside assistance but I had to pay for it. They had so many extra charges are their bill. I initially thought it was $107 but paid $421. NEVER RENT WITH THEM.

Rented cars with many companies before. Never been scammed like this before. Reservation was ~$150 for 5 days. Arrived at the counter and the price is now ~$320 and I added the $64 for the toll pass. Up to ~$384 with an additional $250 hold on the card. Almost walked away here but, was kind of over the barrel. Paid and left. Return car full and vacuumed it across the street. Charged cleaning fee of $273 for Sand on carpet. Customer service line is 3rd party company and will give you other line to call. No ability to challenge them. Told to go to location, literally over 1000 miles away to take care of your issue.

ROADSIDE SERVICE PLAN (ROAD) : 5.99 / day ***LATE RETURN RATE : 261,50 / day. They charged me 714,72 for 4 days while the agreed rate was 52.30 / day + taxes. KEEP AWAY FROM THEM!

I highly recommend you DO NOT RENT here. I went cheap, I got what I paid for. The young lady who checked us in was very nice. She moved us through the rental quickly and informed us our car wasn't quite ready and still needed to be detailed. 45 minutes later, after two requests for the car, a car was provided. It was dirty. The windows were not cleaned and there was dirt all over the carpet. However, we took it because we were tired of waiting. About a mile down the road, I realized there was no gas in the car. It was literally running on empty. We turned around are returned to the company. The manager I spoke with informed me they had four hours to honor my rental (wow, what a standard to strive for) so the 45 minute wait was nothing. She was "sorry" the car was dirty and had no gas, but she couldn't do anything with what they did "back there." She suggested I return the car empty.

They perpetrate theft. I have a contract with them that clearly outlines what I am expected to pay. When I returned the car, they charged my card for a fuel fee of almost $70. The contract outlines that I return the car half full and pay $33. I did that, they still charged me for a full tank of gas. This was a Kia optima and they charged me 8.99 a gallon. When I called to get a refund for the difference they literally called me a liar. The guy on the phone, Tyrese, said I was lying about this. The final contract, which was modified and does not contain my signature, doesn't show the fuel prepay. Fortunately I have the original contract with my signature and an outline of the correct amount. When I tried to reach out to get a refund for the difference, I'm told there is no number for local offices. The corporate office will, however, email the local office and ask them to refund it as only they are able to do so.

Do not rent from Advantage Rental Car in Orlando, Florida. This company will somehow find a way to screw you out of money. My husband and me rented a car online and stood in line for 1 hour. When we were at the counter we were told that because we were Florida residence we could not have unlimited miles like everyone else. We declined the rental car at the counter and left. Now we are being charged $50 cancellation fee that they will not reverse. So first we are discriminated against because we didn't fly in from somewhere and then to top it all off later get this $50 cancellation charge. We were told that we were to go back online to officially cancel it....even though we were at the counter and told the manager that we were cancelling it. Don't use this company they will get you for hidden fees of some kind.

I can say this is the worst rental car company in FL. They came to pick me at the airport after 30 minutes, the sales were rude at the counter and wanted me to buy additional collision coverage that I didn't need because my current car coverage cover rentals. They also told me that they will cancel my rental if I do not buy additional coverage because they knew same-day rentals from other car rentals will be higher. I ended paying three times more than the amount quoted online when I booked it through Priceline.

Run, Run, Run, Run for you life. The shadiest company I have every rented a car from. If you arrive and have prepaid your rental cost. Expect them to add on more charges. I watched a poor guy from Ecuador not getting the car he ordered because he was late. Then they required American insurance. They are a shady company. Stay away.

The company is absolute scum!! Stay away!! First they didn’t have the 8 seater vehicle we rented and tried to stuff off a 7 seater to us and told it’s ok passengers in the back don’t need seat belts. We waited over 1.5hrs to get a vehicle. They add a false insurance charge of $100 to my invoice even though I declined insurance as well as adding some private charge of $50 that they will not explain. Go anywhere else!!

This company scams people and discriminates against Floridians by requesting utility bill documentation, and extremely high deposits (750 dollars). They blame the third-party booking company for not passing along their terms. The employee was disrespectful, and denied me the car I had booked with Priceline. On top of that, the pickup location on the Priceline site says "Inside the airport on the rental counter". That's not true. The pickup location is outside the Orlando airport, you have to go outside the terminal to pick-up a shuttle to get there. Don't rent from these people. If you expected a good deal, it was probably too good to be true.

Beware that this place is NOT located inside the San Juan Airport. Do yourself a favor and rent from one of the rental car companies that you see on the attached photo. Advantage Rent a Car shows the location of their counter as to be inside the airport (if you look at the map). That’s not true. If you enter the actual address of the pick up location you will see that it is not inside the airport. We had to wait longer than 30 minutes to be picked up by a shuttle to take us to our rental car. Then once there we had to wait at least 45 minutes because they wanted an insurance card from us (first time ever I was asked for on and we travel a lot). After a long flight, the last thing you want is to wait for a shuttle to your car. Do yourself a favor and avoid any rental car company that’s not at the actual airport terminal. You can thank me later.

We found what we thought was a good deal by booking with Priceline. The booking was at Orlando Advantage Car Rental an off site location. The quote on Priceline was 268.00 for the week. We arrived at Advantage to only get upset due to the rental company said they don't even have that car on the lot. So with all my the up charges and so on the final bill was 795 for the week.

I booked a car with Advantage for my arrival in Las Vegas on March 15, 2024. However, upon reaching the office, the attendant, who was not wearing a name badge, insisted on selling me insurance coverage. I informed him that I already have my own comprehensive insurance policy and ample rental vehicle insurance through my credit company. Despite this, he demanded my insurance policy number and then proceeded to request my entire insurance policy and credit card documents. This was the first instance where any rental car company had requested such extensive documentation.

I wish I had read these reviews online before going with this company. I booked on Orbitz and the reviews there looked positive and the price was so low. Total bait-and-switch. First, they demand that you purchase their "non-mandatory" damage waiver unless you bring a print-out of your insurance policy. I've never had a rental company ask for that. Then, they charge you about $11 per day for the highway tolls, or else they will charge you a $50 "activation fee" in addition to the tolls. When I went with another company the last time, I was only charged for the tolls I used. Once all of their mandatory, "non-mandatory" fees were paid, the total came to about the same as if I had used the other company. I also had to wait about an hour in line when I picked up the rental car. With the other company, they are right in the airport, and it took me all of 10 minutes.

Advantage closed before their time and the customer service manager Nicolas said they were closed before their time because they had rented out all their cars before our plane landed. They charged us a fee for not canceling even though they had no cars left. We tried calling over and over and they didn't pick up because they sent everyone home. Advantage abandoned us at the airport with no other options. We felt betrayed and worried because we had an early meeting the next day with a 2 hour drive still ahead of us with no car. So we rented from Sixt rental car, they are a much better company. Review after review has said advantage has stolen from them. Call the attorney general of the state you're in ASAP if they have done something bad to you.

This company discriminates against Floridians by requesting outrageous documentation, and extremely high deposits. They blame the third-party booking company for not passing along their terms for 5th-class customers (Floridians).

DO NOT RENT ANYTHING FROM THIS PLACE! WARNING!!!!!! I got a good deal from American Express for $57 for 4 days, when I arrived to pick up my car. The agent LEO asked did I need the Sun Pass $11 per day. I told him No. I had my own sun pass then he said to make sure I call sun pass and add the license plate number, so I won't get charged twice. I went online to add the license plate and the system didn't let me, so I called Sun Pass to get assistance adding the plate, and I was told that Advantage rental car added the car to Sun Pass and I couldn't add it nor use my Sun Pass with that car. So I went back to Leo, and he told me he won't take the license plate off of Sun Pass so I could add it after telling me to call and add it. He lied to my face. Then they charged my car $56, and we went to say that Florida doesn't charge taxes, so they had to make their money this way. This is the worst car rental experience ever. Stay away.

Decent cars, but they don't tell you you can't use anything but their license plate for tolls, and charge you 64 bucks a week in Florida. Their check out process is boggling, as they tell you they take pictures of their cars everyday, but don't tell you what the damages are that they found so you can't compare them to what you find.

Bait and switch. Had to be illegal what this company does. Booked online. All fees in 568. Got there and it went to 889!! Told me if I didn’t like it to leave! It was late, pouring rain and I had my daughter who is in a wheelchair and luggage! We spent 30 mins waiting for shuttle then an hour to get to the place! I couldn’t go anywhere else! They lied and I feel extorted me! Rude staff and a complete scam!!!!