Advantage Rent a Car Reviews

The only good thing was the shuttle from the terminal at Denver Int. Airport. The great deal ended up costing me more than ever for a rental car. Insurance was added because they would not take no for an answer. I already had insurance but could not continue to dispute due to the fact that I HAD to get to a meeting. Fuel charges were added for fuel not used. Tolls were added that I don't recall going through. Monthly toll card charges were added because the car did not have a monthly pass so I had to pay a daily fee for that. Rude customer service, dirty car and rushed through the process. Long lines and long time on phone to try to resolve matter, to no avail. Last time for Advantage. Back to my regular car rental company. Be careful!!

My daughter was coming into town and because of some medical issues, I was unable to drive to the airport to get her. We decided to rent a car for her to drive to our house. Being new to rental car experiences, we searched online for a rental company. Advantage appeared to have the best rates so we booked a deal online and wanted to prepay for it with our credit card. I called Advantage to prepay and was told that since I had booked through a 3rd party, I could not prepay, that I would have to cancel that rental and go through Advantage.com to book and prepay. He said that I would save money by doing that. I asked him what she would be needed when she arrived to pick up the car. A person who spoke very broken English informed me that she would have to present a debit card and a $200 hold would be placed on it. He also told me that it would be released immediately after the car was returned.

Do yourself a favor, pay a little more at Enterprise or Budget or for that matter any other rental company you may find. My rental was ignored and additional fees were added without regard. The agent at the Orlando drop off told me he would email me the receipt. I never received it so I called. It seems that I gave them the wrong email address. I reminded them that I had the original contract sent to my email and that worked. The lady laughed and said I must have changed the address????

I want to add my voice to the many complaints about Advantage. I rented a vehicle at the Phoenix Airport. The estimated car cost at the time of the reservation was $317.59. The final bill ended up being well over $500. But, the kicker is that on top of that they charged my credit card a $150.00 "smoking fee" without any explanation and without my knowledge. I didn't know about it until I got my credit card bill, and then I had to call Advantage to ask what the extra charge was for. I detest cigarette smoke and would never be in a vehicle with someone smoking. I disputed the charge, but they said there was evidence of smoking in the vehicle, so the charge stands. I asked what "evidence" they had and they would not tell me.

I made an online reservation, and when I came into the store they tried to upsell me. I signed everything and was given the bill, and said to them no, I want whatever I signed up for online. The person behind the counter said, "ok, I will fix it," and even had me sign a page that he told me was saying that it was fixed. I did this and thought everything was good. When I went to return the car the price was over 3 times what my online reservation was for so I asked why. I was told it was because I upgraded. I went and found the person I rented the car from, and confronted him. He looked worried and went into the back for a while.

It is the first time that I am using Advantage Rent a Car and for sure the last time. From the beginning, the reservation went wrong by not specifying where the offices are, not at the airport but at a hotel that you have to use the shuttle. Upon my arrival, there were two gentlemen at the desk, I was dealing with the agent **. From the beginning, he was pushy about the full coverage insurance and the gas; he was not trying to sell, he was demanding to sell. I was using my debit card, and he told me that they would do credit check because it is their policy and they would take $350 deposit. I had just left a car in NY that I had rented from All Rental Car and two weeks prior had rented again from Enterprise Paramus New Jersey as I am here often on business and that was not the case with both locations. I asked to talk to a manager.

I wish I could select a zero as the rating. First, the amount charged was not even close to the amount we were originally told the rental would cost at Priceline. Then we were charged an additional 90 dollars because, although I explained to the representative we had our own insurance but he didn't seem to care and didn't ask us for info, we were told the fee was mandatory because we must have "their insurance." I then proceeded to call Advantage and was told this was indeed true and we must pay. Later that day, I spoke to another representative on the phone who told me that since we had private insurance, we should not have been charged. We were told someone would contact us to reimburse us the money.

We rented a car for a week through CarRentals.com and the vendor was Advantage car rental. When we got to the Houston airport, we had to wait for almost 1 hour to get the rental associate. At the register the lady asked about my credit card then let me sign on a long list of fees and taxes. I already have paid the amount of $241 to CarRentals.com, including an insurance for the car but the lady convinced us to get their insurance which costs $153.93 on to which we agreed then she charged us another $70 for the second driver. We changed our mind about it so we took him off from the list. We were told that even paying by credit card, we will be charged $200 as a deposit.

I have rented twice from Advantage. Both times there were issues. The last time this past weekend was beyond awful. I rented online and paid the prepaid price for a lower rate. I rented an economy car. I had to pick it up at Regan National Airport. I took the metro to the airport, and called to find out where at the airport they were located. I actually got a Hertz Car rental call center. They tried to transfer my call but no one at Advantage answered and I was cut off. I called again and finally got a hold of Advantage. The man told me that they were not at the airport but off-site. But he didn't know how to get a shuttle. I wandered around the airport until I found an information desk who showed me how to get a shuttle. All of this on a broken foot. I finally got to the off-site place and they gave me a larger car. No smaller ones left.

I rented a car via Expedia and Advantage was the Vendor. When I rented the Car they described was a Ford Edge or similar. Their similar car was the smallest Jeep Patriot. When I left the facility there was no one on the property to check me out and the gate was open for departure. As I was traveling down the freeway in the dark I noticed a few dents on the hood, pulled over only to find out that the Car was severely hail damaged and had Oklahoma plates so it was probably in the recent Tornadoes there. I called the facility and asked to talk to the manager and was informed by the person on the other end that he was indeed the Manager.

This was the worst car rental experience I have ever had. I pre-paid for my car rental, but had to wait in line for over an hour to get the car at the Phoenix, Sky Harbor Airport. I was told that they could give me a convertible instead, which I accepted, only to find out at the end they charged me an extra $130 for that. Then when I looked at my credit card charges later, they had added an additional $200, which they did say they would credit back, but not for 21 days. All in all, a $280 car rental turned into a $785 charge on my credit card. An hour and a half later I was on my way, but not very happy. I'll never rent from Advantage again!

I made my reservation directly through Advantage web, and prepaid for a week's rental. Upon check-in at the airport, they told me unless I could PROVE that I had liability coverage on my own insurance that it was MANDATORY that I buy theirs. Their reservation system said nothing about this (unless it was buried so far in the fine print that I never found it!), so of course I didn't have a copy of my insurance policy with me. So what I thought was a good deal cost me twice as much. Also, I was supposed to get a compact (Nissan Versa or similar) and instead got a Toyota Yaris. Really - the Yaris has like no luggage space; I would rate it as a sub-compact.

I tend to believe you are being a bit harsh on the company as a whole. First off, having worked at another car rental company in Canada I can tell you, booking through a third party website like Travelocity or Orbitz opens you up to numerous complications. Always book through the company's website to avoid these problems. Second, up-selling is a regrettable but necessary beast that they don't want to do any more than you want to hear, but gets them in trouble if they do not do. Third, all car rental agencies take out a deposit to protect their assets. What would they do if you just didn't return the vehicle? That being said, there may have been individual(s) that have fraudulent practices, but that is the case with any company, car rental or not.

I booked my rental on Priceline prepaid. Upon trying to rent my car, I was told that the economy car got poor gas mileage at high altitudes, and that I should rent a more expensive model. Over and over, they tried to sell me insurance. Just saw them wasting time with every client before me - took a long time to get to the counter. Upon my return, I had a little personal ashtray in the cup holder. They asked me if I smoked in the car, and I said I smoked a cigar on the 6-hour drive from Jackson Hole to Salt Lake City. The ash tray had been previously cleaned at a rest stop, and the car was delivered in clean condition. They insisted on charging me a $50.00 penalty, and upon my objection, I was directed to the manager.

In Sept. 13, my husband and I reserved an economy vehicle from your Advantage at Tulsa Int. Airport online via Expedia.com. Upon checking in at the counter, we were informed by Advantage representative that the vehicle we reserved did not have cruise control who then asked if we wanted a vehicle with cruise control for an additional $10.00 per day. We agreed and were given the choice of a VW Jetta or a Toyota Corolla type vehicle. We chose the Jetta; however, after my husband started on his business trip and went to use the cruise control two hours into his trip, the vehicle had no cruise control. We specifically upgraded our rental offered from the Advantage representative to have cruise control. Additionally, the cigarette lighter port did not work for connecting a GPS; therefore, my husband was unable to utilize his GPS for his trip. Lastly, when I called the Tulsa Advantage to speak about reimbursement of the upgrade, I was treated rudely; informed that they would not reimburse my upgrade fees, was continuously interrupted and not allowed to explain anything, let alone tell them that the cigarette lighter port did not work.

We booked a rental car (Compact) for 6 days in June (confirmed qualifying for weekly rate) via Expedia for what looked like a reasonable deal from Phoenix Airport. When we got there, they could not supply a comparable car, and aggressively upsold me on a Ford Explorer and charged me the daily rate (effectively twice the price I booked at). The car had lots of dings and paint chips which we all noted on the form before we left. After our return home, my credit card bill charged me even more, and only after I complained did they remove the paint damage charges. Your company takes advantage of its customers. The company should be renamed DISADVANTAGE as that is what it is for customers. NEVER AGAIN. The previous week in Calgary, Alberta we were very well looked after by THRIFTY who gave us a free upgrade.

I rented in Boston on 6/18/13. They gave me a Chevy Captiva - very nice. The paper did state window rolls up slow. I didn't really roll the window down cause it was hot. Well Aunt Joyce's funeral was on 6/22 and it rained well. I rolled down the window to hear what the motorcycle cop said and the window would not go back up. It was pouring down, raining my hair and clothes are soaked. I drove and took shelter under a gas station covering. MY HAIR AND CLOTHES RUINED. I wasn't able to continue with the funeral services. I call while at the gas station and Brian patronized me with his sorry and told me that I could bring the car back. I did and no Brian and the ** bird that was there said they only have a car with a flat. WTH? So that was a 50 mile drive plus tolls from Springfield to Boston.

On 8-9-2013, my husband and I rented a car from Advantage Rent A Car at the Orlando Sanford International Airport. We had already made rental reservations through Travelocity and provided the gentleman at the counter that reservation number. He made many attempts at upselling us on their services. We were very adamant that we only wanted what we selected through Travelocity. Nothing more! He explained how Florida was a no-fault state and that insurance was highly recommended. He provided many scenarios on why it was so important.

Beware of renting a car at Main Street Advantage or any Advantage. The car I rented was returned timely and in the same condition I acquired it. When I flew home from my Vegas trip, there was a message on my voice mail saying that the car was not returned. My heart stopped and I went through a lot of trouble between Hertz and Advantage, many nonreturnable calls from local, regional managers, and from Advantage corporate office to get to the bottom. My contact person at Advantage corporate office would not return or take my calls after I made the complaint. What was not disclosed to me at the time of rental was that Hertz owned the car even though the contractual agreement states Advantage. Hertz owned Advantage at the time, but was splitting from the company was the story I was told. The bookkeeping of the two companies were separate. My persistence and retainment of accurate events and documents is what caused them to finally take my complaint seriously. What I don't get was why Advantage was having difficulty telling the Hertz people that the car was returned. Their documentation is also shoddy and questionable. I learned that it's important they produce another receipt for car rental return. They did not do that in my case. The clerk just initials the original receipt. So beware!!!!

Advantage Rent A Car gets no stars!!!! I should take away stars. Their customer service was so bad! Upon arrival to pick up my reserved economy car, I stood in line for 40 min. while the line behind me extended out the door! When I did finally get a vehicle, I was told that the only thing left was a minivan!!! Finding parking was an added expense and inconvenience! I drove the car less than 200 miles leaving a quarter of my PREPAID gas in the tank... None of which was refunded!!! I originally had rented it for 3 days as that was the original time expected for my own car to get repaired.

August 15, 2013 at 1:25 PM, TERRIBLE CUSTOMER SERVICE!! I recently took a trip from Seattle to El Paso, Texas. When I returned the car at the El Paso airport, I accidentally left my sunglasses (Maui Jims) worth $240 in the center console. I called the office immediately upon discovery when connecting in Phoenix, Arizona to my final destination of Seattle, Washington. I was referred to a different back office when talking to the front desk customer service representative.

On Sunday, August 4th, I rented a Nissan Sentra from Advantage Car rentals at the Milwaukee International Airport. I declined all "extras" and took the option to bring the vehicle back closest to empty @ the fuel price of $3.31 a gallon. Not a bad deal as the going rate in Milwaukee was about $3.51 at the time. I returned the vehicle on Thursday, August 8th, and was given a receipt. No problems... until I checked my credit card balance on Monday, August 12, to find that an extra $200.00 was charged to my account. I called Advantage Rent-A-Car and was advised that they will keep my deposit for 7-10 days. I asked to speak with a manager and was told that it wouldn't do me any good. I insisted and he kept me on the line stating periodically that the manager was busy but would be "right with you". After about a 10-12 minute wait, I was transferred to a recording and was advised to call back. There is no reason to KEEP the DEPOSIT after the car is returned and to keep it for 10 days is robbery... They are making money off of everyone's deposits. Do not patronize this THIS RIP-OFF JOINT!!!! I will contact my own attorney...

We booked a car through Carrentals.com - which led us to book through Advantage Car Rentals. We arrived at the site by shuttle from the airport and gave the fellow behind the counter our reservation number. He asked if we needed insurance and we told him no - that we were fully covered by our insurance carrier and also our credit card company. He was insistent. We had to tell him no three times and again he was insistent. Finally, he told my husband, "You have to listen to me or I will cancel your reservation". My husband was not tolerating his arrogance and told him to go ahead - and he did. We were shocked and appalled. I asked him his name so I could report him to their corporate office. He said ** which I knew wasn't his name. I tried to photograph him so he threw us off the premises.

Made car reservation through Expedia, clearly stating the total for the car rental was $28.11. However, they charged $38.19. They DECEIVED insurance charges, even after my husband had already declined it. Then they also FULLY charged the rental car deposit instead of just placing a hold. WE WILL NEVER USE ADVANTAGE AGAIN AND DO NOT RECOMMEND ANYONE TO USE THEM. Not to even mention they blatantly LIE to everything they say.

I had booked 3 times in last month, prepaid through car rentals and every time I go there, they would lie that they do not have a car when their garage has cars. One time, I was so mad I had to take the person to the garage and showed him 10 cars. He gave me a key but he said the car was dirty. Now, the last time, the guy was so rude that he said he does not want to listen to me and can only cancel my reservation. Here I have made advance reservation prepaying so I get my car and I go there from work to reach work and I get the lousy answer that no cars are there when they have cars and they sell to walk-in people for high price. I have seen it.

Do NOT prepay reservation EVER! I made a prepaid reservation for a weekly rental and arrived at Kettner office to pick up the car. After numerous declined up-selling attempts, agent said she needed to add a $200 hold to credit card. I said okay. It failed to go through; as it turned out, I was $15 short in credit limit on that card. I offered to give the $200 in cash, which I had on me. She said she could not accept cash. I offered to use another card. She said it had to be on that card. I said, "Okay, then if you can't honor my reservation, then refund the money." They won't do that. They tell you must cancel online (a lie), but when you go online, you cannot cancel within 24 hrs of reservation. I offered to use the prepaid deposit for a later date, after adding additional credit balance to the credit card, but no go. Their policy is to steal your money; there are no other options. I'm filing complaints with BBB and government agencies.

It would have been my third time renting a car from Advantage. This time it was different. I made a reservation and when I returned the previous car and tried to pick up another, I was dinged because I did not have a credit card. I had the entire amount on my debit card that was previously used, including the $200 deposit that is required and I could not get a car. So there I was, standing on the curb with my luggage and baby car seat and stroller with no ride. Thank goodness for ENTERPRISE being next door! All I had to do was show them my flight itinerary and I drove off the lot. And to top it off, it was at a lower rate.

Agent was very pushy and aggressive. She encouraged me to upgrade from the compact I had requested, which I refused. She tried again stating it is the Fiat, very small. Have you seen them? You should probably upgrade. I refused again. She then said, "Well, we are all out, so I will give you a midsize." (I am sure she knew this, but was trying to get me to pay more.) Then she offered insurance, which I declined (between my own car insurance, and my credit card coverage, I have been assured I do NOT need to purchase additional insurance when renting). But then she told me I really need to get the Limited Damage Waiver (LDW) as these other sources do not cover "tires and glass". I was caught off guard and so agreed to it, $30 per day! More than double the car rental.

We typically rent from our "favorite" car rental company at the Denver Airport, but this time, we were arriving about midnight this past Friday night, June 7, and had to select another car rental choice. We chose Advantage, as the total price was the same as our favorite company: $23.24 for a day and a half. Surprise!!! When we got to the rental counter, the fellow told us that they charge immediately a $200 deposit AND $61.23 for a full tank of gas onto your credit card... not in the "pending" category, but an actual charge. Therefore, immediately, $299.70 was charged onto our card. He assured us that when we returned the car, all but $23.24 would drop off immediately.

We got a great rate from Advantage Rent-A-Car online for a trip we were taking to Houston. We paid in advance for the car so we wouldn't have any expenses for it during the trip. When we arrived at the location, we waited in line over an hour to get the car. The representative tried to up-sell us on everything. Keep in mind that their low price fuel is for a full tank. So, if you bring the car back with anything over an empty tank you are losing money. They told us that because we were not purchasing the insurance, any damages would be put immediately on to our credit card and we would have to take it up with our insurance company. Then they said they needed a $200 deposit which was NOT disclosed when we made the reservation.

I was estimated to pay $143 and ended up paying $419. The reason being I was given an upgrade (because they had no compact cars in stock that day) and I brought the car back empty of gas. But I prepaid for the gas, so they charged me TWICE. It has been weeks and I have no resolution or refund yet. And I have not even received my security deposit back. Staff and administration are extremely rude and uncaring and in my experience, the higher up the ladder you go, the worse it gets...

I rented from them for one day. A $38 rental ended up being $110. We left a binder with some paperwork in the back seat of the car. I called the next day and it was nowhere to be found. I have called four times, my daughter called once, and I actually went to the location. They didn't even know where the vehicle had been transferred. After five days, the result is that we have no binder; it is not in the vehicle (so they say) and they do not have it at the location, and none of their staff has ever seen it. The manager was confused when I informed her that her staffs were either liars or thieves. Don't do it, don't rent from them.

I am not computer savvy and I was trying to make a car reservation with my husband as the driver. I had to put my name in since I have the credit card. When I realize that I was designated the driver, I tried to use the arrow back to make the correction. Since my printer ran out of paper, I could not even see the reservation. So I called their customer service to get things fixed and was told they can't fix anything and they won’t. They told me the only way is to spend another $100 to add my husband or cancel and pay $50. I told them I am disabled and I do not feel safe driving. The first person I talk to before the supervisor said it was my fault for doing it online instead of calling them. The couple of dollars I saved is going to cost me a whole lot more. I even let them know I am on pain medication for my medical condition.

When I returned the car in San Jose Airport in California, I forgot my iPad in the car. About 30 minutes later, I came back to get my iPad. The car has been washed and nobody had seen my iPad. I am a 100% sure that my iPad was in the car when I returned the car! They said that it was impossible. There was no iPad in the car because no Advantage employee could do a thing like that - steal an iPad.

Last month, I agreed to a rental car price through Travelocity for $19.99/day for four days. When I reached Albuquerque to get the car, the agent began her spiel about upping me from an economy car (no mention of additional charge). She stated that because of the higher altitude in Santa Fe, I would need a V-6 for a little more power (no mention of additional charge). She asked if I had liability insurance and I told her I had USAA and that I was pretty sure I did. Her question was then, "Are you sure? Most people take this option just in case".

Clerk tried to pressure us into signing up for rental insurance. After refusing several times, he dropped the price from $19.95 a day to $17.95 a day saying he would give us an upgrade to a Chevy Malibu or a Chevy Impala; we said no. Then he dropped the price to $11.95 a day; we still said no. He said to take the Ford Fiesta then. Worst car I've ever driven. Car rental was from Orlando, Florida.

I rented a car from Advantage Denver Int’l Airport April 6-9 and am very disappointed with the experience and will never rent a car there again! First of all, I was lied to and told that their gas was 40 cents a gallon cheaper than in Denver - not true! The car's engine light came on and traction control was shut off and would not turn back on, which presented a big problem due to a snowstorm. Along with the snowstorm, there was no ice scraper available in the car. Since travel was advised against due to the storm, I was 1 hour late turning in the car and was charged for an additional day. This is bogus! I spoke with the manager Cheryl (?) and was told too bad, she couldn't control the weather. I also told the guy that checked in the car about the engine light and traction button, which I'm sure was not reported or fixed! I am requesting a full refund for this rental. I thought I was getting a real good deal with a $5.00 a day car rental that turned into $179.00. I am outraged by this experience!

I wish I had read other complaints before renting with this disreputable company. I had rented a Toyota Corolla online weeks before a trip to Santa Fe. When I got to the rental counter, they said there’s no Corolla, but I could have a Chevy Cruze, which I didn't want, or a VW Passat for an additional charge of $10 per day. I complained but said okay to the VW at the additional cost. Then, after keeping me waiting, they said they didn't have the VW but I could have a Toyota Camry for an extra $15/day. When I complained that this was not our deal, the manager became rude and irate. Ultimately, I rented from Hertz. It was more money, but at least the company is reputable and the service is courteous.

It is right to expect a modicum of courtesy from a sales agent but with Advantage, don't expect it! My recent experience in Seattle was awful. The agent, a woman, was friendly at first, then demeaning, rude and stating I didn't know how uncomfortable I would be with my economy car and that obviously, I couldn't know what I was talking about. Rudeness increased after refusing her attempt to upsell to a better car and even more so when I refused their insurance and then the pre-gasing at their facility. I will never use Advantage again and I strongly suggest you might look for another supplier.

Overcharged in Seattle - I was supposed to be charged $23 on my cc but was charged $230. Luckily, my invoice is correct and will get the cc company to fix it.

I would like to comment on the terrible customer service I received on March 1, 2013. That was the day I returned my rental car. I walked in to an empty counter, and only heard voices in the background. Two gentlemen, who I assume were employees for the company since they walked out of the "Employees only" area, came out and did not even acknowledge my presence. As a paying customer, the least they could've done was say, "Good evening." I did not appreciate that.

Do not rent from Advantage. We reserved what was supposed to be a Mazda 6 or equivalent but when we got there, they tried to give us a Mazda 3. We own 2 Mazda’s, including a 3, and there is not a person out there that can convince me that a Mazda 3 and a Mazda 6 are even close to the same car. I have been the tech director for two local Mazda clubs and know Mazda’s very well. The counter person kept telling me that they were the same and I had no choice but to take the 3 or upgrade to the 6 for a higher price. We were traveling with our 2-year old and we had a deadline to make, so I didn't have time to go check to see if the other rental groups there were sold out of the cars we wanted or price compare, so we had to take the higher price.

The representative used high pressure to try to sell the prepaid gas refill. After the fourth time telling him I did not want it, he accused me of being in a "bad mood". I requested another rep to help me and was told he was "helping me just fine." The parking garage was not well lighted and I didn't see the crack on the windshield (which was behind the rear view mirror) until I left the garage. Also noted after leaving was the indicator light for an "oil change required." The brakes squeaked at every stop. Upon returning the vehicle, they had me fill out an incident report even though the windshield was cracked upon receiving it. The report requested my insurance information. The clerk at the return counter was as rude as the one at the check-in counter. I suspect they will attempt to charge me or my insurance for the replacement of the windshield. I suppose the purchase of their prepaid gas may have avoided getting the vehicle in need of repairs.

We booked our 2-week rental car through Orbitz 6 months in advance. We arrived at Cancun airport. Our plane was delayed and we were exhausted. The woman at Advantage rental counter said of course they had our car. Since they had our flight number, they knew we were arriving late. We had to take a van from airport to the car pickup location. The man at the pickup location, Pablo **, said he did not have a car for us. He gave it away. He said verbatim, "You booked through Orbitz. We do not have to honor their reservation." We had also bought car insurance through Orbitz/Allianz. He said they would not honor that insurance and we would have to buy insurance through him in addition.

My letter to email provided by the only Kevin in Denver who is in charge of the state of Colorado but not willing to provide his name. I am letting you know how ineffective your manager of the state of Colorado is. I rented a car through Orbitz, which I will pass along to them, which got me to Advantage. I have never heard of it and there may be good reason. My experience with this organization started with arrival to Denver airport on December 14th. Due to broken technology, it took 45 minutes in line to rent a car. Many people were frustrated and angry. I felt bad for what I thought was a momentary misfortune for the company, figuring it wasn't intentional. I returned the car on December 17th. No problems as far as I knew.

I have rented a car from Advantage several times. A few weeks after a recent rental, I received a voicemail and letter telling me that there is a damage claim. I returned the car in the same condition as rented and had no accidents or incidents.

I rented a car on 10 Dec. from Advantage in Colorado Springs Airport. I returned the car on Dec. 13 at 1600. The man at the desk told me Advantage was separating from Hertz and he would check the car out of my name and email me the receipt. On Dec. 15, I received a call from Hertz saying I did not return the rental car. I immediately called Advantage in the airport (** on duty manager) who told me he could not help me and I would have to wait until the manager comes in on Monday. I was told to call Hertz to stop the payments to my credit card because he could not access the system due to the separation of Hertz and Advantage.

Don't do it. Worst experience ever in Los Cabos. They canceled the reservation and said they don't have cars. But what they do is ask for more money because it was Thanksgiving week.

After having to double back to the airport to remove the $40 insurance fee tacked on to my rental, he did resolve by giving me the information of the area manager to file a complaint against the employee who deceived customers. He also gave me $15 for having to wait for the rental, and a $50 gift card good at any Advantage Car Rental Agency.

I rented a car from Advantage for about a month, the money was being "held" each week I rented, since I had to extend it. I made sure the money was in there and watched it come out each week. Apparently, they were just "holding" the money, then they charged me on top of that. It's been a week as of tomorrow that I brought the car back and they are still holding the money on top of the $1000 they took already. That's $2000 they took from me, and they were only supposed to take $1000. So I called customer care yesterday morning and the lady told me an email would be sent confirming the release of the money. I never got it.

I made reservations online about three months in advance, and then confirmed payment online two days before arrival. When I arrived, the agent tried any and all avenues to get me to purchase additional charges which I politely kept declining. I was to get a compact car for $106 and that was all I needed. Then came their rental insurance issue which I again declined to purchase and that's when the agent said I could not rent the car without their insurance. So I said okay, left and went over to their competitor Fox which I had also made reservations for just in case I ran into problems such as this. When I got to Fox, they had the Florida Car Rental Disclosure displayed which said car rental companies could not deny anyone car rental for not using the insurance they have. I got my car for $112 and went on my way. Always have a backup plan.

I booked a compact car through CarRental.com for Phoenix airport. The quoted fee was for $192.50. When I checked in, she asked if I was going to do much driving. I told her we were going to Flagstaff and stay around there. She then said, "Well that is several thousand feet higher than here and you might want to consider a larger car." I told her that we have made this trip many times and a compact is fine. Then she told me it is just a basic car, no power locks, windows etc. I have never rented a car like that before. I asked how much to upgrade and she said "Just $10." Yeah, $10 a day. She tried hard to get me to take insurance, but I am covered through my own insurance.

My boyfriend and I rented a car through Advantage. The quality of the car was disgusting and I knew I would never rent there again. A recent event has confirmed this. Because I was the driver and I reserved the car, they put the hold amount on my credit card but we arranged upon return to have my boyfriend's card charged for the actual amount since he was paying for it. His card was slid when we returned the car but when picking the car up, they were having several computer issues and it resulted in them sliding my card twice for the hold amount. That was on August 1, 2012.

Why nobody should use Advantage Rental Cars (especially in San Jose) - When you hand someone a credit card and tell them it has a $500 limit, you don't run it for $700, tell the person your card is declined and your reservation has been canceled. Don't bother changing the reservation with Advantage by phone because they won't run the card again for 24 hours. Don't let Phillip & Graham make your wife cry when she is turned away again just because. Don't bother wasting 45 minutes being passed from one reservation supervisor to the next because they flat out cannot do anything. Just say no to the company that made my wife cry!

I made a reservation to pick up a car in Phoenix Airport. The reservationist said because I was a corporate customer, my domestic partner would not be charged an additional driver fee of $10 per day. I took down her name and asked her to make a note in my reservation to that effect, which she says she did (in fact, she did not). When I arrived at 11pm at Advantage's airport counter, it took an hour to get my car. They refused to honor the no additional fee for the additional driver despite my having evidence that that was what I was told.

I rented a car from Advantage and I received a quote online. Then when I got there, it was $50 more dollars than what it was supposed to be. To top the whole experience off, I returned the car and no one has closed out my contract. With that being an issue, they are charging me ridiculous fees and my bank has now restricted my debit card and my checks. I have no way of living nor access to any kind of money. The people that work there have been avoiding my calls and nevertheless told me that they didn't have the car. This is still going on today and it has been a week and four days. I don't have the car, so where and who took the car? Can you say scam!

I rented a car from Advantage Rent-A-Car at Seattle Tacoma Airport. When renting, the agent tried to sell me the prepaid gas option. I declined. Then, he told me that I would be saving money as their gas prices were on average lower than what I would get at the gas station. He conveniently refrained from mentioning that the prepaid gas price is subject to as much as 40% tax in the airport. I trusted the guy's word and did not pay attention to the estimated price. Later when I looked up the contract again, I noticed that I had been charged this humongous tax on the gas. On my return, I told the folks at the rental location about this. Their answer was as rude as it could get. Reading the other complaints on this forum, it looks like cheating is the standard operating procedure of this rental company. I wish someone brings a class action suit against them.

I rented a car from Advantage in San Antonio on 7/23/2012. They told me I was paying for a full tank of gas but upon my return, I would get a credit for how much was used. The representative, Amzi **, looked me in the eye and lied to me. I paid $51.88 for gas and used half a tank. When I returned the car the next day, they told me that if I had gone over 100 miles that I would be paying for the whole tank. I explained that I was told something completely different. Too bad, I signed for it. I signed for it because the representative told me I would get a refund. So bottom line, there is no advantage to renting from these people who have to lie to make money. I will never rent from them or Hertz (same company) again.

My flight was late getting into LAX. The rental center closed at 11:30; however, it was never mentioned at the time of booking. Since I was late, I had to sleep in LAX for five hours until they reopened. When I got there, I attempted to rent on my reservation and my card was declined. I called my CC company and they acknowledged they made an error in applying my payment to the card. They offered to rectify their mistake by offering a verbal authorization over the phone for the amount of the rental and the deposit up to $400. The agent recited the policy that once a card has been swiped, it could not be done again for 24 hours. This meant I had to be stranded in LAX for another day or find a more expensive way to travel to San Diego. I chose the latter because of the urgency of my circumstances. My son was being deployed to the Middle East from San Diego in a few days and every moment we spent with him was precious.

I rented a car for two days in California. I reserved this car through Travelocity but when I went to the office, the price was higher. I told the clerk that I wanted to go back to the airport to find another company to rent a car, so he offered me a better price but it was still expensive. I accepted because I waited in line for more than one hour and I was very tired. Since I had to return the car at 4:30 am, there was nobody checking it in. So I used the drop box and took the transportation to the airport. Before I dropped the car, I went to the closest gas station to fill the gas tank. I dropped the car with no damage and full tank. I received the invoice 6 days later but I was already traveling to Mexico. When I checked my American Express charges, I noticed that Advantage was charging $59 for gas and $10 for a fee recovery. I have been trying to contact them but there is not way to speak with anybody since their telephone has a continuous recording and no human answer. I am disputing the charge but I recommend everybody not to use Advantage the next time you rent a car. They take advantage of you!

Two customer reps never called me back. The shuttle passed me up at the airport and they put me in a Santa Fe that's all over the road! It's dangerous! To be honest, I didn't see anything nicer than a Mazda in their lot! And look at my previous posting, that didn't even come out good! The punctuations are all over the place like if I have bad grammar? Not me. There is a rinky-dink company called Ace Rent a Car that is better! I will never use them again!

I made a reservation on 07/06/2012 for the 21st to 24th of July in San Diego. I spoke with a Ronald and he told me he would upgrade me from a full-size car to a luxury car for the same price ($109 total). Well, my confirmation email stated a full-size Impala or similar and the last page says "customer would like an upgrade." The sad part was, this after talking with him for an extended amount of time because I was going to make the reservation online but I wanted to call and ask if they took debit cards. And so, after he told me yes and we were "chit chatting", I decided to ask him about an upgrade. I said, "So what is the best price you can give me for a Cadillac or something like a Challenger?" He paused as I figure he was researching prices, then he told me, "I can give it to you for the same price." I questioned him and even asked, "Really! Not even a few bucks more?" He said, "Nope."

I reserved a large car a month ago, came to DAL airport and was half hour late and stood in line at the Advantage counter for another half an hour! Now, the reserved car is not available! Options from the representative are: (1) pay for an upgrade (2) wait for another 2 hours! Advantage will not waive the upgrade!

This company harassed my wife into tears while trying to make her buy their insurance, despite the fact that we had already spoken to our insurance agent. She was pressured for over half an hour and repeatedly threatened so that the salesperson could make their commission.

I booked my reservation through Priceline.com and purchased collision insurance at that time. When I went to complete the rental and pick up the vehicle, I was told that I do not have any insurance and was pretty much forced to purchase additional insurance. I feel as if I was misled and am extremely dissatisfied with the customer service that I received. Not to mention that when the agent asked my husband where he worked and my husband replied UCLA, the agent asked him if he was a custodian. I guess the agent assumed that since my spouse was African American, that he was a custodian - a racial assumption, of course.

At Advantage Rent-A-Car, a reservation was made 10 weeks in advance to secure a minivan that was required due to the number of people and luggage in our party. Upon arriving at the facility and enduring a 40 minute interaction with the attendant, I was informed that they did not have any minivans available and that I would have to go to another rental company to obtain a vehicle. I complained to their customer service and was informed that "sometimes that happens" and blew me off! It appears that their reservation confirmation system isn't worth the paper it is printed on.

Sometime ago, we made a reservation for an Advantage car at the SDJ Los Cabos International airport serving Cabo San Lucas, Baja, Mexico for the dates of March 17 to March 24 (reservation # **). Much to our dismay on our arrival, not only did the Advantage dealer not have the car we had reserved, but they had no cars at all! And, furthermore the dealer really didn't want to talk to us since we were not happy customers. Even worse was that in renting a car from another rental agency at the airport, the cost went from $106.10 to $494, an increase of $388 or 4.7 times! Of course, finding a car also cost the four of us at least a couple of hours and the mission was not helped since it was evening time, quite dark and communications were difficult since none of us were Spanish speaking.

I will contact Advantage Rent-A-Car to see if they will correct the overcharge. My daily rental rate should have been $21 daily and instead I was charged $34.

When I arrived at the Advantage Rental via the pickup bus, I approached the counter to give my information. I was asked for my driver's license and other info necessary to rent a car. The gentleman said, "I see it here." Then he said, "Wait a minute." He went outside, came back in and told me the car I rented did not have a trunk. "Does not have a trunk?" I repeated. I then told him I needed a trunk and had never heard of such.

Upon arriving at the Advantage Rental counter, I was advised the rate I booked and was promised via my reservation would not be honored. When I asked why, the rude young woman said it's what the computer is putting out and there was nothing she could do about it. I said, "I don't care what the computer puts out. I had in my hand a reservation at a promised price." At this point, I called your corporate office who assured me they are obligated to honor the reservation, however, she would not speak with the girl at the counter and said I would have to handle it!

I recently reserved a car through the Advantage Rent a Car in Salt Lake City. The next day when I got to their airport counter, the clerk looked up my reservation then looked me in the face and said that there were no cars available in the car class that I had reserved. After quoting me several "upgrade" prices that I was not willing to pay, she offered me a price $20.00 over the price that I had originally reserved a car for. So I agreed. She then proceeded to finish my reservation. She folded the 3 part contract (so conveniently) the price was hidden. Since I had trusted the agent and price that she had quoted me and that it was a busy counter, I had to get going I didn't unfold the contract.

I was picked up by Advantage Rent-A-Car (Matheson Blvd location) at Toronto airport although my reservation was with another company. Advantage explained that they were "helping out" the other company, which had no cars left for the period Dec. 22-Jan 2. Since the price was the same and the cars were similar, this was not a problem. I returned the car at 4:30PM on Monday, Jan. 2 only to find the office closed, with a drop box for returns. There was no notice anywhere in the office nor verbal warning that this office would be closed on Jan. 2 as they had declared a holiday.

My wife rented a car in Salt Lake City and declined any insurance since American Express will cover damages as long as you use their card for the rental. When the car was returned they claimed damages to the front end even though the vehicle was not involved in any accident and or incident that would cause any damages. She felt like they used this technique as a way to get customers back for not using their high rates of insurance. They sent the invoice to us and we forwarded it to American Express where they processed it and paid for their so called damages.

On August 1,2011, I went to the Advantage Car Rentals at Albuquerque Airport at approximately 1:30 in the afternoon, to pick up a car that I reserved. I used my Visa debit card to pay a fee of $192 and a $200 deposit.

I rented a car from Advantage in Orlando. Because of my work schedule, I had to change the reservation twice. The first time, I added a day and confirmed that the price was still 25.95 per day. The second time, I was taking the extra day off. The service person on the phone did not tell me that the price went up almost 50% because of that change!! It was still the weekend for the weekend rate!! I trusted them to honor the quoted price so I did not review all the charges with a fine tooth comb and signed the estimate - I WILL NEVER BE TRUSTING AGAIN!! I did notice when we dropped off the car and mentioned it to the man checking it in, but I didn't have my original quote readily available and he was in a hurry and we had to make a flight, so I thought I could deal with it later with customer service. WRONG - they were no help at all even though they did not give me the quoted price. DO NOT TRUST ADVANTAGE!!

I rented a car from carrental.com, which booked the car from Advantage Rent-a-Car with confirmation #E82949787C8 for both companies. I was quoted a price $552.66 for a compact car, listed on confirmation receipt from carrental.com as total estimated charges. Then again on Advantage Rent-a-Car confirmation receipt as total approximate charges of $552.66. This was for a four week rental. When I went to pick up the car, I was quoted a price of $597.72, plus they gave me an economy car, not a compact for this price.

I called Expedia to confirm a rental car from Advantage. The Expedia confirmed that I can pick up a car on August 17, 2010. The Expedia had already secured the car with my debit card on August 15 or 16. When I arrived at Advantage at about between 09:00 AM - 10:15 AM, the young African-American male is behind the first counter at the right. He motioned for me and my brother to come to the counter so he can help us.

I rented and returned a car from Advantage Rent A Car from June 7 to 12, 2010. Upon returning, the employee inspected the car and gave me a receipt of $146.31. I asked him if this was the final bill. He said yes. Later, I was surprised that they billed me $294.31. When asked, their billing said I was being billed $148.00 for windshield damages. I mentioned that when I returned the car, the employee had issued me a bill of $146.31 and said it was the final bill.