Advantage Rent a Car Reviews

Firstly, this company has much hidden cost. Avoid it! They also have rating of F on BBB. They received numerous complaints on BBB website. Avoid this company Advantage! I am writing to report an unfair rental car issue involving Advantage. They forced us to purchase their insurance protection plan, which was unnecessary. We rented a passenger vehicle from Advantage from December 13, 2024, to December 21, 2024 near the Orland Airport in FL. At the rental office, we informed the customer service representative at the front desk that our insurance carrier provides coverage for rental cars, including roadside assistance, collision damage, and more. However, the representative refused to accept our insurance coverage and insisted that we purchase the insurance offered by Advantage, which also included roadside assistance and collision damage. This additional insurance cost me a total of $247.84.

Avoid this business, they are SCAMMERS! I rented a car in Las Vegas and returned it the same day at night with full tank. Surprisingly, they charged me $270 for fuel services. There is no picture or data showing the car needed gas. When I called them, they said I returned the car with the gas tank empty. I have the receipt from my credit card showing I put gas on it before returning and I only used 1/4 of a tank. Take pictures of everything before and after returning your car.

Advantage uses deceptive pricing practices to lure customers to their company. I was quoted $235.63 for an 8 day rental. After they told me I could not use my EzPass for tolls & tacked on roadside assistance without my knowledge the final cost of the rental was $346.81. That is more than 1/3 of the quote I received & more than $100 of additional costs. Advantage said that because they are off airport property I could not use my EzPass for tolls & said if I did they would hit me with a $55 penalty for every toll plus the toll even though I would have paid the toll using my transponder. I was not able to verify the veracity of this. Last time I went to Orlando in October I rented a car from Budget & used my transponder with no issues. I am not convinced that they were telling me the truth & nailed me for over $100 from their original quote for the rental. I will NEVER rent a car from these crooks again!

Advantage rental car takes advantage. I rented through Expedia. Car was off site. When I got here they said I was over 2 hours late and the rental expired. Taking advantage of travelers during the holiday. One person said 4 hours, the other person said 2… I was 2.5 hours after my reservation. The agent was confusing and did not give me paperwork to review. Just rattled off stuff. I thought I was signing that tolls were included with the rental not an extra charge. I showed them insurance for collision. They charged me for supp liability but never asked me. Have car insurance, why would I pay again. Same for road side assistance. I have these covered with my insurance. I didn’t receive paperwork. When I returned the vehicle, I received the receipt after I left the rental car place. I called numerous times and agents would not help, refund or let me talk with a supervisor. I felt taken advantage of by advantage.

I chose Advantage Car rental for their prices! And a variety of cars available. They also offer shuttle services from the airport to the rental car location. Enjoy your trip! Francisco was helpful for me.

“The front desk staff was extremely unpleasant and unprofessional. At one point during our conversation, one of them even suggested that I rent a car from another rental company. After a few minutes, I requested to speak with the manager, but he refused to call the manager and also declined to provide his own name. I do not recommend this location at all.”

Do not rent from this company. They make you take insurance which you don’t need. They charge me an extra hundred dollars with my insurance would’ve covered me. Paid a little extra go to a bigger name company. You will not regret it. Beware of this place.

I had a receipt for my rental for $63.84 total charges from Car Rental Savers. I declined any insurance charges as I have my own insurance. Rental agent then tried to charge me over $400.00! I objected and then she lowered the charge a little bit. After much distress and showing the receipt to her, she again acted like she was doing me a favor and lowered the charge a little bit more. I was tired, frustrated and angry with such horrible treatment by such a "con". I showed my insurance declaration page from my insurance company, receipt from Car Rental Savers. She wore me down. I finally gave up. Was then charged $169.15. This was the worst experience I have ever had with a car rental agency. I should be refunded the overcharge of $105.31 at the least.

They are a scam, I was charged an extra 150 dollars for returning my car two hours early, not late but early. They refuse to refund me. Once they have your credit card number you're screwed. They add what they want. Be careful, go with a reputable Company.

Anthony in PR, was so helpful, very nice. We were in and out in 15 minutes. It was a new car. It was clean, and ready to go. Anthony even gave us great places to go, we didn't make it to all of them but the 2 places we did go to were great. I would definitely use Advantage again And plan to next trip to Puerto Rico.

Invoice an hour after dropping the car. I was charged almost $100 dollars. After calling their call center the customer service rep said that the car had a quarter gas tank and that was wrong. I would never rent from Advantage Rent a Car anymore and I don’t recommend them to anyone.

ADVANTAGE ORLANDO FL...DO NOT RENT here...OFF TERMINAL SITE. SMALL. CRAMPED. I went cheap, I got what I paid for. CHEAP RENTAL PER DAY BUT MANDATORY INSURANCE AT TWICE THE DAILY RENTAL RATE OF THE CAR-RIP OFF. Took shuttle back to airport and rented from on site car rental company...hrs waiting ...and then got ripped off by FL Toll system...No cash...No humans...Welcome to the land of the Mouse.

While waiting to get a car rental the employees at this location were very accommodating and personal. The place is small and a bit uncomfortable and the employees still manage to use a low tone of voice for privacy purposes and serve to the best of their ability. For some of us coming from the states it was good to hear and speak both languages (English and Spanish) to best understand the service we were being rendered. 5+ stars to Anthony, Natasha and Javier. Love them, love them for their beautiful attention towards us.

Horrible, horrible, horrible, run, don’t walk but run out of this place. DO NOT RENT from them. They run up your tab and false advertisement on website. There is no 24 hour drop off, you will miss your flight if you want to return your rental past 8pm. They have no drop box, this place had no designated safe lock box to drop off the key. I was told by a police officer to drop off my he car at the airport for safety reasons and I did. The next morning I called to notify them and they said I should’ve left the car in front of location with key inside with crack heads standing on the corner at 3am. They were angry that I safely parked the vehicle at the airport 5 min away from them. Almost missed my flight circling for 1 hour before I dropped it off at airport. Instead of thanking me they said I should’ve left the car with the key inside in a crack head infested block. Never again

**Terrible Experience – Hidden Charges!** I recently rented a car, expecting to pay $150 as per my booking. To my shock, I was charged $400 upon returning the car! There were no clear explanations for this price hike, and customer service was completely unhelpful when I tried to resolve the issue. It feels like a scam with hidden fees and charges that were never disclosed upfront. I strongly advise anyone considering renting from this company to steer clear. It's simply not worth the stress and unexpected costs!

Be warned and DO NOT RENT your car here!! Read the many comments before you rent. Our price doubled after they added a Sunpass fee even after explaining that we were Florida residents and owned a Sunpass already. They also charged a $750 deposit which is outrageous! They made us wait for a car 3 hours because we were late 30 minutes and wanted to charge more to upgrade to another car because they had rented the car we reserved. They advertise unlimited mileage yet they say we can’t go over 250 miles per day. Save your money and go with a reputable company that offers great customer service and is transparent about their prices!

I booked a Honda Civic in Advantage Scarborough Ontario for 2 weeks from July 25 to August 3. When I arrived at the car office, there was only 1 guy and he was very busy at doing everything: car cleaning, reception, phone picking, and lot of things. I had to wait long until he was available to serve me. He asked if I wanted to upgrade to more expensive car. I said no need. Then he said the Civic was driven by other people because I arrived late. He offered me Hyundai ELANTRA which I was fine. He asked many questions including whether I am first time to rent car. I said Yes. Immediately he said I need to pay additional CAD100 for top up the license recovery, and the deductible liability of insurance increase from CAD1000 to CAD2500.

My experience with Advantage Rental Car was deeply disappointing and frustrating. The staff pushed unnecessary upgrades and services without clearly explaining the costs involved. When I returned the car, I was shocked to find that the final bill included numerous hidden fees and charges that were never mentioned upfront, along with other significant fees related to things I wasn’t informed about. I called and they just mentioned these charges were for services I neither requested nor needed, leaving me completely blindsided.

They will do everything they can to upcharge you. Even if you provide a proof of insurance, they will force you to get theirs. They also charged me options that I told them I didn't want. In addition, they gave me a car with a slow leak in one tire and had me pay for its replacement. My impression is that they just inflate the tire, give the car to someone else and charge them to a new tire as well. Avoid this company!

Never rent from them. They will make up charges. They said I didn't have full coverage so I had to get theirs. They said their company covered roadside assistance but I had to pay for it. They had so many extra charges are their bill. I initially thought it was $107 but paid $421. NEVER RENT WITH THEM.

Rented cars with many companies before. Never been scammed like this before. Reservation was ~$150 for 5 days. Arrived at the counter and the price is now ~$320 and I added the $64 for the toll pass. Up to ~$384 with an additional $250 hold on the card. Almost walked away here but, was kind of over the barrel. Paid and left. Return car full and vacuumed it across the street. Charged cleaning fee of $273 for Sand on carpet. Customer service line is 3rd party company and will give you other line to call. No ability to challenge them. Told to go to location, literally over 1000 miles away to take care of your issue.

ROADSIDE SERVICE PLAN (ROAD) : 5.99 / day ***LATE RETURN RATE : 261,50 / day. They charged me 714,72 for 4 days while the agreed rate was 52.30 / day + taxes. KEEP AWAY FROM THEM!

I highly recommend you DO NOT RENT here. I went cheap, I got what I paid for. The young lady who checked us in was very nice. She moved us through the rental quickly and informed us our car wasn't quite ready and still needed to be detailed. 45 minutes later, after two requests for the car, a car was provided. It was dirty. The windows were not cleaned and there was dirt all over the carpet. However, we took it because we were tired of waiting. About a mile down the road, I realized there was no gas in the car. It was literally running on empty. We turned around are returned to the company. The manager I spoke with informed me they had four hours to honor my rental (wow, what a standard to strive for) so the 45 minute wait was nothing. She was "sorry" the car was dirty and had no gas, but she couldn't do anything with what they did "back there." She suggested I return the car empty.

They perpetrate theft. I have a contract with them that clearly outlines what I am expected to pay. When I returned the car, they charged my card for a fuel fee of almost $70. The contract outlines that I return the car half full and pay $33. I did that, they still charged me for a full tank of gas. This was a Kia optima and they charged me 8.99 a gallon. When I called to get a refund for the difference they literally called me a liar. The guy on the phone, Tyrese, said I was lying about this. The final contract, which was modified and does not contain my signature, doesn't show the fuel prepay. Fortunately I have the original contract with my signature and an outline of the correct amount. When I tried to reach out to get a refund for the difference, I'm told there is no number for local offices. The corporate office will, however, email the local office and ask them to refund it as only they are able to do so.

Do not rent from Advantage Rental Car in Orlando, Florida. This company will somehow find a way to screw you out of money. My husband and me rented a car online and stood in line for 1 hour. When we were at the counter we were told that because we were Florida residence we could not have unlimited miles like everyone else. We declined the rental car at the counter and left. Now we are being charged $50 cancellation fee that they will not reverse. So first we are discriminated against because we didn't fly in from somewhere and then to top it all off later get this $50 cancellation charge. We were told that we were to go back online to officially cancel it....even though we were at the counter and told the manager that we were cancelling it. Don't use this company they will get you for hidden fees of some kind.

I can say this is the worst rental car company in FL. They came to pick me at the airport after 30 minutes, the sales were rude at the counter and wanted me to buy additional collision coverage that I didn't need because my current car coverage cover rentals. They also told me that they will cancel my rental if I do not buy additional coverage because they knew same-day rentals from other car rentals will be higher. I ended paying three times more than the amount quoted online when I booked it through Priceline.

Run, Run, Run, Run for you life. The shadiest company I have every rented a car from. If you arrive and have prepaid your rental cost. Expect them to add on more charges. I watched a poor guy from Ecuador not getting the car he ordered because he was late. Then they required American insurance. They are a shady company. Stay away.

The company is absolute scum!! Stay away!! First they didn’t have the 8 seater vehicle we rented and tried to stuff off a 7 seater to us and told it’s ok passengers in the back don’t need seat belts. We waited over 1.5hrs to get a vehicle. They add a false insurance charge of $100 to my invoice even though I declined insurance as well as adding some private charge of $50 that they will not explain. Go anywhere else!!

This company scams people and discriminates against Floridians by requesting utility bill documentation, and extremely high deposits (750 dollars). They blame the third-party booking company for not passing along their terms. The employee was disrespectful, and denied me the car I had booked with Priceline. On top of that, the pickup location on the Priceline site says "Inside the airport on the rental counter". That's not true. The pickup location is outside the Orlando airport, you have to go outside the terminal to pick-up a shuttle to get there. Don't rent from these people. If you expected a good deal, it was probably too good to be true.

Beware that this place is NOT located inside the San Juan Airport. Do yourself a favor and rent from one of the rental car companies that you see on the attached photo. Advantage Rent a Car shows the location of their counter as to be inside the airport (if you look at the map). That’s not true. If you enter the actual address of the pick up location you will see that it is not inside the airport. We had to wait longer than 30 minutes to be picked up by a shuttle to take us to our rental car. Then once there we had to wait at least 45 minutes because they wanted an insurance card from us (first time ever I was asked for on and we travel a lot). After a long flight, the last thing you want is to wait for a shuttle to your car. Do yourself a favor and avoid any rental car company that’s not at the actual airport terminal. You can thank me later.

We found what we thought was a good deal by booking with Priceline. The booking was at Orlando Advantage Car Rental an off site location. The quote on Priceline was 268.00 for the week. We arrived at Advantage to only get upset due to the rental company said they don't even have that car on the lot. So with all my the up charges and so on the final bill was 795 for the week.

I booked a car with Advantage for my arrival in Las Vegas on March 15, 2024. However, upon reaching the office, the attendant, who was not wearing a name badge, insisted on selling me insurance coverage. I informed him that I already have my own comprehensive insurance policy and ample rental vehicle insurance through my credit company. Despite this, he demanded my insurance policy number and then proceeded to request my entire insurance policy and credit card documents. This was the first instance where any rental car company had requested such extensive documentation.

I wish I had read these reviews online before going with this company. I booked on Orbitz and the reviews there looked positive and the price was so low. Total bait-and-switch. First, they demand that you purchase their "non-mandatory" damage waiver unless you bring a print-out of your insurance policy. I've never had a rental company ask for that. Then, they charge you about $11 per day for the highway tolls, or else they will charge you a $50 "activation fee" in addition to the tolls. When I went with another company the last time, I was only charged for the tolls I used. Once all of their mandatory, "non-mandatory" fees were paid, the total came to about the same as if I had used the other company. I also had to wait about an hour in line when I picked up the rental car. With the other company, they are right in the airport, and it took me all of 10 minutes.

Advantage closed before their time and the customer service manager Nicolas said they were closed before their time because they had rented out all their cars before our plane landed. They charged us a fee for not canceling even though they had no cars left. We tried calling over and over and they didn't pick up because they sent everyone home. Advantage abandoned us at the airport with no other options. We felt betrayed and worried because we had an early meeting the next day with a 2 hour drive still ahead of us with no car. So we rented from Sixt rental car, they are a much better company. Review after review has said advantage has stolen from them. Call the attorney general of the state you're in ASAP if they have done something bad to you.

This company discriminates against Floridians by requesting outrageous documentation, and extremely high deposits. They blame the third-party booking company for not passing along their terms for 5th-class customers (Floridians).

DO NOT RENT ANYTHING FROM THIS PLACE! WARNING!!!!!! I got a good deal from American Express for $57 for 4 days, when I arrived to pick up my car. The agent LEO asked did I need the Sun Pass $11 per day. I told him No. I had my own sun pass then he said to make sure I call sun pass and add the license plate number, so I won't get charged twice. I went online to add the license plate and the system didn't let me, so I called Sun Pass to get assistance adding the plate, and I was told that Advantage rental car added the car to Sun Pass and I couldn't add it nor use my Sun Pass with that car. So I went back to Leo, and he told me he won't take the license plate off of Sun Pass so I could add it after telling me to call and add it. He lied to my face. Then they charged my car $56, and we went to say that Florida doesn't charge taxes, so they had to make their money this way. This is the worst car rental experience ever. Stay away.

Decent cars, but they don't tell you you can't use anything but their license plate for tolls, and charge you 64 bucks a week in Florida. Their check out process is boggling, as they tell you they take pictures of their cars everyday, but don't tell you what the damages are that they found so you can't compare them to what you find.

Bait and switch. Had to be illegal what this company does. Booked online. All fees in 568. Got there and it went to 889!! Told me if I didn’t like it to leave! It was late, pouring rain and I had my daughter who is in a wheelchair and luggage! We spent 30 mins waiting for shuttle then an hour to get to the place! I couldn’t go anywhere else! They lied and I feel extorted me! Rude staff and a complete scam!!!!

We landed at the Orlando International Airport. We were informed by the shuttle driver that Advantage had closed early due to a ‘key’ issue and he could not take us to the counter. We ended up renting a car at the terminal for an exorbitant amount of money due to it being at the absolute last minute, limited cars were available, and being a company at the terminal.

Was told, and renting the vehicle, not to fill it up. That it would be cheaper to do it with them. I was able to get gas outside of them for 2.99gallon. They were charging 3.65. But that wasn’t even so much the issue. The car was driving had a 13 gallon gas tank so even at their price would’ve been $48 to fill it up. They charge me $70. When I called up to ask why they said the charges they charge. I asked to speak with management. They made me send an email, I got a response. An email saying the charges they charge. This is falsification of representation. They are liars. They are thieves. You should now run from them as they do not back with their people say. She was very clear at the desk what she said, they were all lies.

He first gave me an unsafe Hyundai Sonata with a flat tire (air pressure of 14!). We turned around to get our car changed but inconveniently he went for his lunch break. No one in the hotel had his contact info or ANYONE'S info for that matter. So we wasted an 40 mins waiting around and lost all our activity reservations. Eventually some woman came and upgraded us to a Hyundai Tucson and when we got in the car the gas was less than half tank full! And in the end they CHARGED us an additional $162 thinking we did not fill it up. Good thing I took pictures of both the flat tire and empty gas tank so they can’t scam us. DO NOT RENT FROM ADVANTAGE.

They are the scammers, poor and rude Customer Service. Hidden fees be aware! I tried to add rental car to my own SunPass and it did not allow me. They stated all their cars are like that so you are obligated to pay for this extra fee if you plan to drive around, you have no option beside to pay the value U$11.xx per day and use their SunPass. InFlorida state lot of tolls, so no option besides to deal with this scammer company. Not recommended!

I rented a Hyundai Sonata. It was clean, beautiful and ran well and the price was excellent. The person out there could not have been nicer. I forget what the woman's name with the blonde hair but what a sweetheart.

DO NOT USE THIS COMPANY!!!! THEY ARE RUNNING A SCAM AND SHOULD BE INVESTIGATED FOR FRAUDULENT ACTIVITY. I rented a car from them for 3 days in Orlando. The advertised price thru Expedia was $22 a day. I videotaped the outside of the whole car since there were many scratches and dents. The sunvisors were down when I looked inside the car. Everything seemed ok. After I left the lot and was only a few blocks away, I lifted up the sunvisor and noticed a small chip on the windshield behind the visor. My wife immediately called the company and it went to voicemail. She left a message and the woman called us back about 10 minutes later. We told her about the chip and she said she will put it in the notes about the chip.

I rented a car through orbitz which turned out to be Advantage. Price was $133.00 for 6 days. Landed in Orlando Florida, they bussed us to the rental. I walked in, gave them my name, driver's license and car insurance. They tacked on another $100 for toll fees so I ended up paying $233.00. We get outside and inspect the car. It was a 2022 black Nissan Altima. The car was covered in scratches, both head lights, back lights, passenger tire was missing the cap to the valve stem, radio didn't work, back up camera was floored to the bottom of the ground, and the radio was stuck on Spanish.

They promote to rent a toyota Camry and on the counter they say “ never have Camry to rent.” They promote no hidden fees and wasn’t true. The gas refill offer is a scam because if you return the 1/2 of tank they take the full value.

My name is Nadya and I wanted to share my experience with Advantage Rent a Car company in Orlando by the airport. The plan was to save some money by renting the car outside the Orlando airport (50% cheaper). The car rental companies will text you the place for pick up, and bring you back when you need to return to the airport. I reserved the car from June 24- July 1 for $250. It was going very smoothly with the Advantage until I have received the credit card bill. I was charged for the supplemental liability insurance which I refused twice when Luna asked me about it at the check in counter. I was asked to sign some paperwork where I put my initials on the left side of the contract (please don't sign thing until it's clear what you are signing away).

8/24/23- We arrive to pick up our car in Orlando. Get to the counter, business as usual. The guy brings the car around to us and hands me the key. No walk around, gas check, nothing. We get in, and I looked at the tank to check to see the level. Tank was 3/4 full, so I knew I needed to return it 3/4 full as well. 8/28/23- return the car and no one is helping us. A lady sitting in another car yells out, "Leave the keys in the car," and we are all set. We get our stuff and leave to the airport. I knew we hit a few tolls, so I was expecting that charge. Got the toll charge and decided to check if my deposit had been returned. It had not, so I called to check the status. First guy tells me on the phone I was charged the deposit and gas. I said I was disputing those charges. Get an email from the so called manager named Maria. I explained I was not given the car at a full tank and it was returned as it was given. She asks me for a picture of proof.

I rented a car for 8 days in Orlando for $458 with a $250 deposit. I returned the car in the same condition I rented it in with a full tank of gas. They rushed me out of the car and said we will email you a receipt. I get the receipt and was charged $185 for sand in the car. I have never heard of such a thing. You will never get your deposit back. They are scammers.

CONSUMER BEWARE! This company is a SCAM! Booked a rental in Orlando for 4 days. Booked online for 120 - got the the counter it was 280. When I questioned the additional charges, the counter gave me an ultimatum "take or leave the car". After I returned the car, they charged me 445 for the rental. When I called to request the final receipt and explanation of charges, they said all charges were final and non refundable - still have not received the receipt. SCAM SCAM SCAM!

Flew into Orlando Airport on a Friday night. Had a reservation already booked from Advantage Rental Car. Plane was delayed to the point I was worried that they were gonna be closed before I got there. Started making calls before I got on the plane. Their website said they closed at 11pm. Left a couple messages. Never got a message or returned call. Finally after some research on my end I found the number of the park and ride company that they are in the same complex as and found out that their hours on their website are wrong and that they are open till midnight.

Booked a rental through Booking.com and was never told the car rental was off site. Arrived at airport and shuttle never showed up to pick us up. 30 plus phone calls to advantage to pick us up and nothing. Had to rent a different rental car. Advantage then took $50 from my account without authorization for a "no show fee" disgusting and unprofessional customer service.

I don't understand how these thieves are still in business given all these horrible reviews. DO NOT FALL FOR THE CHEAP PRICE TAG. I PROMISE IT WILL BE TRIPLE THE AMOUNT. A rental that should have only costed us about 300$ cost almost $800. I returned the car just the way it was rented and they took my security deposit. I called and asked about it and they promised it back but that was never refunded. In our contract it states we get one full tank within the price we pay, however when I returned the car with more than half a tank left they surcharged me for not returning the car with a full tank.

I came to this location over the Memorial Day weekend. I booked online at rate with taxes of $60. I arrived at the location within the hour. When I arrive they tell me they don't have my vehicle size anymore and I have only two options. I said, "I don't care." I just need to be able to get from A to B. I was only traveling with my daughter. I said, "Give me the one with the better gas mileage." When she quoted me the price I believed that was with the security deposit. I was eager to get out of there as my daughter has special needs. It was already a production traveling with her and this had actually been a second rental company I had to find after learning that the car that came with the package I had booked for my travel was offsite and didn't provide shuttle service. After trying to get the booking agency to change it to an onsite location unsuccessfully all they could do was cancel the car portion of my package and I had to find a rental.

Fort Lauderdale, Florida. Shuttle info was wrong on email. Called twice office and was given wrong info for shuttle post. After one hour of wait, took a taxi to get to office. Agent could not care less. Long wait at counter. Got a nice car but agent did not want me to get it unless I paid LDW (insurances) although I had confirmation my own ins. would cover in the USA. Was told could not use my Sunpass either and must add toll-per-plate (I did not). So my bill with the insurances plus taxes was way higher than email confirmation. Tried to call the next day (it was main office number) to speak to supervisor but was told needed to be present at office and no call would be transferred.

We have rented from Advantage a number of times and have been quite satisfied with their service. A big bonus is that they are usually the least expensive. It makes a difference to book early for any of your needs for vehicle rental. Sorry that they had to close, due to construction I believe, their location at The Esplanade and Yonge Street in Toronto but their other location on Queen Street is not too far for us.

First I didn't know I would have to take a shuttle from the airport then I return the car with a little sand on the floor. I get charged 125 dollars. I will not rent from you again. The rental car was nice.

First, My wife didn't rent the car I did. Because I had a expired driver's licenses my wife had to present a driver's licenses and credit card. I understand about the drivers license. What I don't understand is that you wouldn't let me charge the final fee on a different card. Why do you care how you get your money. Second, you advertise as if you were located INSIDE of the airport. You are not. I would not have used rented from you had I know the truth as I didn't want to return early because we needed to take a shuttle back to the airport. Last, it took a total time of 1hour and 38 minutes to get pick up and though that horrendous line. Some of that time was because there were NO instructions about were to go to catch your shuttle. Also, no REAL person on your 800 line. We missed our dinner reservation as a result.

I had a reservation at Las Vegas airport for a 3-day rental. Advantage said I was late picking up my car (because their shuttle was late) and canceled my reservation, they were rude and unhelpful and told me to rent somewhere else. I didn’t have time. I rented a car for triple the rate for 1 day. I called their reservation center the next morning and they told me to come back to the airport and they would rent me a car for the original rate. When I got to the airport, they didn’t believe me that I was told that and charged me triple again. They were extremely rude and ripped me off. Don’t ever use this company, the worst car rental experience I have ever had.

I had wait over hour to get rental car, when the selling starts. I had my own full coverage insurance, policy on phone. The rental agent would not accept forced to buy supplemental liability insurance. Called customer service, said that's not their policy. I give them zero stars. 14.96 times 4 days equals 59.96 robbed. Orlando Fl. Airport

This rental company is unprofessional and not flexible to any changes in your travel plans!!! I rented the car at a decent price but soon after I had to change my plans and travel 6 hours away in Florida due to a family emergency. I was unable to bring the car back to the location and this company doesn’t allow returns to ANY other location besides the original. I was unaware of this and it cost me big time! I tried to contact them several times with no reply and then they sent me a message from security stating that the vehicle is too close to the Florida border and if I leave the state I will be fined $1,000!!! WORST EXPERIENCE EVER! Do not rent from this company. It’s a huge risk and it ruined my Military Leave time with my family.

If you want to be treated like a low-class criminal or worse, a dirty animal, look no further to Advantage at Miami International Airport, and ask for Marcello **. He'll make sure your experience with Advantage will be a memorable one. For starters, he doesn't greet anyone, and looks at you badly if you are the one to say good morning. He's despondent, arrogant and square-minded. To make things worse, he was constantly defiant. As a local, he told me I needed to show him an actual utility invoice in order to prove I was a local, and that such was company policy (??). Ok. While he was scrolling the internet on his cell phone and interrupting me every time I was saying anything to him, shutting me up on every instance, I finally showed him the darn invoice.

It is out of character for me to complain about a company like this, but I will never rent from them again and don't recommend it to others. My 2021 car had a faulty sensor that resulted in the gasoline I filled it with not being registered by the tank, even 15 miles down the road. This caused me an unnecessary stop, unnecessary stress, and unnecessary expenditure, and in all my years of driving, I had never come across this issue. It is far from common. Yet their service agents didn't bat an eyelash and never offered me any kind of reimbursement for this unusual problem when I told them about it, both on site and on the 1-800 number

Beware of hidden fees when hiring a car in Orlando. Hired a car online, got a good rate but they very strongly advise you to pay $9.99 per day to have their electronic toll payment. If you do not and pay cash at tollbooth you will be charged $15 per day every time you use a toll road. In short, they increase their competitive hire rate by supplementing it with “an optional” Toll fee charge. Client satisfaction appears bottom of their priorities and it’s no surprise that they are not accredited by the Better Business Bureau and have a rating of “F”.

Good to mediocre: The car was nice and drop-off was a breeze! The shuttle service was fine (although had to wait an hour to be picked up). Bad: At check-in he sold me on a $9.99 fee for toll roads. It turned out to be $9.99/day. They asked me if I wanted insurance. I said No as I already was insured through my credit card. They added a $14.99/day supplemental insurance anyway. I didn't notice any of this until I arrived at my destination and saw the emailed receipt.

On day 4 of 10 day business trip, I get to Dallas on last flight of night, go to Advantage Rent a car, they said I can't go to Kansas (which was important part of trip). The only time I have ever encountered driving restrictions was taking to different countries. The language stating you can't take to Kansas is buried 75 lines deep into the terms and conditions. Really misleading.

I rent a car on 4/2/22 at DWF and the agent indicated the tent on the car pre-existing as marked on contract. Insisted for a different car but couldn’t give one. I returned the car on April 3 one day after with post rental inspection just to get a claim from Allstate regard a damage on this car. Big lies.

Rented a car for 2 days online. My total to pay at Advantage Car Rental was $54 including taxes and fees. My rental ended costing $170 with hidden fees/taxes. Paid extra for insurance $50, toll package $19.95 and $36 in fees/Florida taxes. Not a good experience. Do not rent from Advantage Rental. I agree with the March 8 review.

Overall renting a vehicle for this company was not bad but there are a few things to be aware of:

I cannot recommend this company. When I picked up the car near Orlando airport I was forced to buy insurance that was already covered by my credit card. One week after the return I got an additional bill for toll fees in Orlando, for a toll road that I never used. The amount was deducted from my credit card. I wrote them an email, explaining that - no answer so far.

Do NOT rent from this company! I rented a car from them last week in Charlotte, NC at the airport. As is customary, I walked around the Toyota Rav4 with the attendant. He thrust paperwork in my hand, gave me the key and walked off. When I got in the car, I noticed a huge vertical crack in the center of the windshield. Sensing trouble, I drove back by the attendant booth and caught the attention of the attendant who was helping other people. I rolled down the window and said "there is a huge crack in the windshield". She waved me away and said "I already put that on the paperwork." In a hurry, I wrongly assumed the paperwork would cover me. Well, no. I brought the car back five days later, with said crack.

I reserved a car through Priceline and then Expedia for Advantage Car Rental. When I got there they asked for a utility bill because I was “local.” None of this is in ANY site including their own. Then, they did the bait and switched by telling me that mileage wasn’t unlimited as advertised and reserved. I ended up not being able to get service after traveling 40 minutes to get to the place and be dismissed with this garbage. A TOTAL waste. Would NEVER recommend them.

I rented a car for my daughter to drive from Nashville to Charlotte at Christmas. I rented through Orbitz. The list included all the features of the terms. It stated unlimited mileage. When my daughter got to the airport, they told her she had to pay an additional $25 per day for an extra 150 miles a day because she only had 100 miles a day for the 6 days. So we had to pay an additional $150 for the car rental. This was not listed anywhere on the contract I reserved. They defended their policy stating TN residents have mileage limits in terms and conditions. We called customer service and even Orbitz but they defended their policy even though my itinerary listed unlimited mileage! This company hides information from the consumer in a very deceptive way!

Rented a car for a week in Atlanta Airport. The rental cost was about $350 but when I got the final invoice via email it showed $850 after including $500 in ridiculous fees. Do not use this garbage rental car company. There is a reason you've likely never heard of them before.

I rented a car from the Advantage Rent a Car, DFW location, from 10/04/2021 - 10/10/2021. Initially, I received a car that smelled strongly of smoke and had no gas in it, so I had to return to the counter to get a different car. I received keys to a Nissan Sentra. I was told that they don't do walk arounds on the cars, but to look for any damage that wasn't already noted. I purchased the damage waiver, so I didn't think that was necessary, but I did walk around the car and look for anything significant. I did not see anything, but it was late and dark out. I also did not notice any damage while driving the car or while it was parked in my hotel's parking garage.

Deceptive practices, bait and switch policies. It clearly states on Kayak's website site "You'll only pay if you arrive for your reservation." Now I receive a $50 charge due to me not cancelling my reservation within 24 hours. Of course, they have a separate policy in their terms and conditions about cancellation charges, but why wouldn't they include that in the SRP page right under the "You'll only pay if you arrive for your reservation" comment rather than burying it in T&C? This is clearly deceptive. Check out their F rating on BBB...Not sure how this company is still in business.

DO NOT RENT FROM ADVANTAGE. My company reserved a car for a specific printed reservation price of $192 for three days last week. When I went to pick the car up with my associate, when asked, I declined all additional insurance and certainly the tow coverage, as my company's own issuer Geico covers all that and it was a local Atlanta rental for a conference and expo. On the return, rushing to catch my flight out, I realized they added all that stuff back in so my bill went from $192 to $345.20 without my permission or knowledge.

I’m super into saving money when it comes to car rentals, I travel to Las Vegas 3-4 times a year and Advantage Rent a Car was new to me! Saved over $200 going thru them: A+ service, A+ car A+ PERIOD! Going thru them in November for the SEMA convention! Offering a shuttle for a block ride is awesome, I took it to get there but I walked back (across the street) to the rental center for the shuttle ride to the airport! Super clean location, super friendly employees. Was asked about additional insurance (I declined) was asked about fuel (I declined cause I had a late flight) and I was charged exactly what I agreed to! Sorry Budget, Sorry Dollar - but they even got your ‘membership’ discounts beat!!

I reserved the rental car on Expedia. The price once I got there was about $80 difference but I was ok with the hidden fees. I was talked into prepaying the gas by the rental agent. I told him that I wouldn’t be driving the car that much. He told me that I would be reimbursed for gas that I do not use. I paid for a full tank of gas. I have attached a copy of the return receipt. I was charged $42 for a full tank of gas and returned the vehicle with a full tank of gas. They refunded me $4.42. I called customer service and was told there was nothing that could be done because they are not aware of any policy of refunding the cost of unused gas.

A minute ago. NEW. Really poor/bad service. I've never seen such a bad quality of service. I rented a car at the Miami international Airport. I booked a full size car, but the staff said Nissan versed is the same value as Toyota Camry. I went down level to get a car. There was no staff that helped you to find a car. I finally found the car that had many damages! I went back up and requested a different car! That was so unfair for me. I paid the full size car! They were saying there is no car left! Then, why did they confirm the reservation!! I waited and waited for Toyota. It took over an hour to leave the site! The staff was unprofessional. They charged me almost $350 and $450 that wasn't under my responsibility! Once I found that, I called them several times. No Answers!! I was so worried!! They need to improve better customer service! That experience ruined my day!!

Hello Advantage Rent-A-Car:

I am submitting a copy of the review I sent to them. I originally booked an UPGRADED standard car for 4 days. After I was told I would need to put down a $250 deposit, I had to change to renting the car only ONE day. First of all, this was all done through Veteran's Advantage so originally I received a lower price. When the rental was changed to one day, not only did the rep charge me $65 for a one-day rental of an ECONOMY sized car (she said there was no standard car in the inventory only economy although I told her I had upgraded online to a standard car), she never used my original Veteran's Advantage price and just charged me what I KNOW was not Advantage's price for an ECONOMY - sized car.

I would give them no stars if I could. BE AWARE DO NOT RENT FROM THIS COMPANY!!! To start when we picked up the car, the rep told us we could return it by 5:30 PM the day it was suppose to be returned, our plane didn't leave until 8:00 PM. As advertised $19 dollars a day, for 5 days total was suppose to be $127. Our Grand total ended up being $244.00.

Rude customer service from the start, I should have walked away then. Nobody was at counter so had to wait for 15 minutes. Picked up car and left. Car was fine, upon returning vehicle I waited for over a half hour because attendant was working three different companies. He checked car - said everything was fine. When I requested a receipt, he said the machine was broke and he would email it. About an hour later I received the email. I was charged a late fee and a smoking fee when I was neither late nor a smoker. That explains the broken receipt machine nonsense. This place is a scam and I would suggest never to use them.

Advantage car rental is very dishonest and misleading company. I would never ever use them again. I was charged for highway pass that I did not use or want and was told when I rented the car that I would not be charged if I do not use it, and I did not use it and was still charged. They also tell customers about the gas usage and charge you for the gas. I tried calling customer service and they were no help.

From having a horrible experience with Fox Rent-A-Car in Los Angeles, I had a GREAT experience with Advantage. They were absolutely fantastic. Great customer service, car was all ready for me, easy pick up and drop off.

I rented an economy size vehicle during a stay in New York in January of 2020. My only purpose for the car was to get to NY to Newark airport in NJ - next day drop off. Upon dropping the car off the assistant double charged my CC and informed me that she rectified the charge. However, upon my return back to Texas, I’d noticed that the charge had not been removed. I followed the appropriate steps for a (1) call to the company and (2) submitting a dispute to my Cc company. The customer service center for Advantage was unhelpful and almost insinuated that I was wrong, although I had all documentation in front of me. My CC company disputed and I was reimbursed, finally, in March. It is now May and they are trying to collect the money from me all over again. I rent with other companies regularly for work and have never experienced anything like this. I’m highly disappointed!

As part of a timeshare from Tahiti Village we received a free 3 day car rental from Advantage Car Rental. We were told by both Tahiti Village and Advantage that there would be no additional charges to us. When we arrived to pick up the car, the lady at the counter of Advantage asked us if my husband wanted to drive as well. She did not mention that there would be any additional charges. She then proceeded to tell me they needed my credit card in case of any damage. She then asked us to sign an electronic pad, without showing us the contract. I asked to see the contract, but she said that it will be printed after we signed. It wasn't until we returned the car that we noticed that they charged us for my husband and he didn't even drive. They were deceitful in their dealings. Stay away from ADVANTAGE!

My experience with Advantage was fine until I realized they charged me for collision insurance I specifically asked to waive, which is frighteningly common for this company. When I originally called the customer service department, they gave me the runaround telling me the corporate office reviewed my case and denied the request... Then after some pushing they said corporate approved a 20% refund... All lies to get you to pay extra! Finally I called a different customer service number and got an extremely helpful gentleman named Sebastian to waive the fee for me almost right away (no corporate review needed... Interesting!) Thank you so much Sebastian for reviewing my case and for giving me the assistance I needed. Advice to new car renters - double check EVERYTHING and beware of scams!

I arrived 15 mins early. I was asked if I wanted to upgrade my car, pay for their gas, or wanted their insurance, I said no. I was then told nothing about any policies, late fees, gas fees, etc. Fuji (the attendant) then asked for my payment and told me to go sit and wait for 30 minutes because no standard cars were ready. I waited for exactly 30 minutes (keep in mind no one else was sitting waiting for a car) then went back to the counter and asked if my car was ready. They said "um what was your name?" I told them, they said, "Well actually we will just upgrade your car for free!"

I have hired cars all around the world but have not experienced untrustworthy practices like the ones used by Advantage. I brought the car back full and they contacted me to charge me for a full tank (credit card statements confirmed I had fuelled the car prior to return), they made me sign a small screen a number of times on hire that included hidden charges. The contract they provide is in text so small that it cant be read without a microscope. All of these costs you will only know about after you have returned the car with no issues. I engaged with customer services and they provided no support. Please avoid or please take pictures of everything - including the fuel guage, handing the keys back - everything. There are shady practices in Advantage. Avoid them if you can and take all precautions if you can't. As said I have hired cars worldwide and no company has pulled the tricks that Advantage have. Beware, they will cheat you.

I returned this car with no issues. Three weeks later they contacted me and informed me that the windshield was cracked and that I was responsible for the damages. The next week I got a letter from Viking Billing Service a collection agency demanding the money and threatening my credit. My wife and myself are over 50 and very responsible adults. If I would have damaged the car I would have turned it into my insurance company on the spot. Do not mess with this company or you too may fall victim to their scam.

I just had one of the worst traumatizing experiences of my life thanks to this rental company. I flew to Tampa, Fl on business. Once landed picked up my rental and headed to my hotel. After I checked in I went and picked up my clients for a business dinner. This is where our night took a turn for the worst. We were pulled over by TPD. Knowing I did nothing wrong I was confused on what was going on and why their guns were drawn. After making us get out, searching the vehicle and running everyone's information we find out that they thought the vehicle was stolen due to the fact that some "genius" placed the wrong license plate on my rental.

I was hoodwinked being charged for Collision insurance even though I specifically stated I did not need or want anything other than what I signed up for online with Holiday car rental. I received a bill for 94.68 and had to send proof of my State Farm ins and they never called me and when I called they said basically too bad a Mgr made the decision and then would NOT allow me to speak to a Mgr or Supervisor. They were in a mtg and I was told this is a final decision period! I called my Credit card and put a hold on it as this seems to be a regular thing for rentals. I am beyond livid.

I misplaced my Advantage Rent-A-Car rental car key, but Advantage Rent-A-Car offered no support: my Advantage Rent-A-Car replacement car key cost $400+. Advantage Rent-A-Car did not offer me any replacement car key rebate. Also, the customer service representative assumed he had the right to embezzle me: he was verbally abusive, and claimed he was doing his job, correctly.

1/28/2020 Picked up the rental car in Charlotte at garage booth. At the rental booth in the garage there was a very loud noise possibly due to construction, and it was difficult to hear the attendant Tracy. She was very pleasant and made small talk and I trusted that she was accommodating my wishes that I did not want additional insurance on the vehicle. I signed a couple places on the keypad and went on my merry way. It was to my surprise a couple hours later that I had such a large hold on my bank account. As I return the car early Sunday morning, I use the dropbox to return my keys and proceeded to the airport. I did encounter an attendant in the garage walking towards the booth and she asked for the keys and I stated that I put them in the dropbox. She was irritated and not pleased that I put them in the dropbox. She stated that she would email my receipt as I was off to catch my flight.

I was told the $200 deposit was only a hold and would be released when I returned the car. What really happened is they took the money out of my account. When I called they said they didn't take it out of my account, and then said I would get it back in 3 to 10 days, still denying they took it. Very shady! Go with someone else! Don't rent from Advantage!!

I rented a car from them via Hotwire. When picking up the car, I told them I did NOT want the extra insurance. I had already declined it on the hotwire site. I signed and initialed on a keypad and trusted I was waiving the insurance. The printed bill even uses the word "waiver". Shame on me for not reviewing the paperwork more closely. Had a charge on my credit card several days later and they will do nothing to reimburse me. Learned a lesson. Will never rent from them again.

This was my first time renting a car & it was HORRIBLE!!! When I arrived to Advantage Rent-A-Car in Denver, CO they pretty much forced me to upgrade stating that I couldn’t get the Kia that I originally had an online quote for $136 because it had to be a 4wd!! They upgraded me & with all the extra charges. It was $424 total. When the guy at the counter asked me what time I would be returning the car I told him 11:30am because my flight was at 1:45pm. For some reason he put 10:30am & they charged me for an extra day because I returned the car at 11:33am!!!! I got the car at 9:31am so technically I was 2 mins late. Apparently, advantage has a grace period of an hour so if the guy at the counter would’ve put my original time being 11:30am I would’ve had until 12:30pm. So from being 2 minutes “late” I was charged an extra $160 something!!

I should have read other people's reviews before purchasing from Advantage. It would have saved me $177. My review is similar to many others where I'm more confident that this is how Advantage Rent A Car scams people. I got to the front desk where Jose ** was our preparer. He asked if I wanted the "Collision Damage Waiver/CDW". I stated "no". He asked again as we checked out, I again repeated "no". I go to sign it and when I returned the car got an email charge of $177 because Jose ** put down "yes" for the CDW. I then called to get a refund on the CDW that I stated I did NOT want and customer service stated the account was closed but that I could get a 25% off my next purchase. Hard pass!! If you see anything that says "Advantage Rent A Car" run as far as you can! Two lessons, sit there and re-read everything (I was bamboozled because Jose ** stated the amount was higher than usual because of fees but that they would be waived when the car was returned, so I didn't think twice) and secondly, NEVER PURCHASE FROM ADVANTAGE RENT A CAR!

I travel frequently and rent cars I have never had a bad experience, until a trip to Maui to visit my daughter and grandsons. The problems started upon my arrival to rent car. The employee was not friendly and continually tried to upsell. Every time I said no he became more and more frustrated with me. It was an exhausting experience to get a car. I had already reserved and just wanted to pick up and get on my way. After my trip I received my credit card statement and I was overcharged.

Rented from Advantage in Orlando FL, January 2020. The car we got was only about 3/4 full, which I didn't notice until we had already left the airport. Further, one of the tires apparently had a slow leak and needed air in it more than once. After returning, we noticed our final invoice had a "refueling charge" of $6, i.e. 2/3 of a gallon. I called customer service to explain that the car was not filled up when we got it, and had a defective tire as well, and was told in polite terms to buzz off. This is not exactly a major horror story, and the amount involved is pretty trivial, but car rental is a competitive business and a company that deals with its customers in a sloppy manner like this does not need to be patronized. I certainly won't.

Advantage Rental Car in Los Angeles/LAX, agent Tiffani, required me to purchase insurance, even though I'm privately insured and told her that I would assume the risk. She told me that it was required to rent the car. I paid for insurance. She lied. It was not required. I could not get it refunded. Never again will I rent from this company with dishonest practices. Spread the word. They're terrible.

Hi I had already prebooked and prepaid via Priceline for the 6 passenger car reservation in Advantage. However in the Advantage counter I was told that they do not have any car in their stock and they cannot help in arranging any. I had a very tough time in searching other rental car. I have decided never to rent car from Advantage.

Rented a Camry from Denver. I wish I had read the reviews of Advantage car rental. The Agent wouldn't allow me to take the car I had rented because of road conditions. They trap you because a shuttle takes you away from the airport. I'm sorry but I have been driving 42 years in the Midwest and I think I can drive. I had a $225.00 upcharge and no way out. I tend to trust people but don't be fooled by this outfit. Very poor customer service with agents that are rude and trained to pressure you. Never again!

I recently rented a sedan at Denver airport through Priceline. When we got to the counter to pick up the car, we were told the sedan was not "traction compliant" with Denver's laws since it was December. The clerk "found" an SUV, with an upcharge of $333. The Santa Fe rents on their website for 57.88/day. They had us backed in to a corner, and we basically had to agree. I contacted customer service to complain about the up charge, and received a rude and argumentative response. I have never experienced such bad customer service. After she argued with me for several minutes, she agreed to file a case. I was told I would get a response in 48 hrs. It has been a week, with no response, even by email. This is a disreputable company, and would I advise anyone to avoid renting from them, no matter how good the price.

Rented a car from Advantage Rental car for 4 days. Returned the car back fully fuel. Checked the invoice they sent me thru email and found that they charged me an extra $10.44 for gas. They charge $8.99 per gallon if it is not fully fill. I knew about that and I filled it before I returned it. How in the heck can they charge $10.44. that is about 1 1/4 gallon of gas. How could that reach that amount??? Never again!!

Before you leave a negative FB, call their helpful number first 407-888-0519, they will try their best to help you. We were not happy about our rental experience in Las Vegas, we were charged for insurance coverage when we insisted that we didn't need it, after I talked to the lady who picked up the phone, she solved my problem right away. Other than the unknown charge, we don't have any other complaints. Helping yourself is also helping them to improve, so call them first.

Advantage Rent-A-Car is the worst. They quoted me at $46.53 for a Nissan on a three day trip (once I applied a discount code), so I was super excited. When I arrived, the lady helping me was super rude and I could barely understand what she was saying. She said there would be a $200 pending charge on my credit card (typical) and $91.59 for a Hyundai Elantra (a downgrade) instead of the $46.

You think you will get better deal than from others but be aware! They will get you and add the charges even week after you will return a car. We rented minivan for two weeks vacation. The car wasn't cleaned and we found pieces of peanuts on the back seat. One of our kids is allergic to peanuts so we had to stop by the car wash and had it cleaned thoroughly. I did call the company and complained but their customer service is in Philippines and we couldn't really understand each other.

Advantage charged us for E-Z toll and FPO (fuel purchase option). You do not need either one. FPO is a charge for a FULL tank of gas - not the cheap price to refuel as they state. DECLINE all add ons!!! They upsell you on the E-Z toll rental (which ends up being $12.99 per day) and they look surprised when you say you will pay tolls in cash if you don't choose it, and state that you will have trouble doing that as some of the booths are not manned. That's not true. Tolls are around $1.60 as you pass and and every single one is manned and clearly states - CASH. DECLINE the E-Z toll.

Very deceptive tactic process at the counter. They twist words around so they can charge you insurance without consent. They say, "would you like to add insurance or stick with basic?" So most people using a credit card that provides car rental insurance would decline the insurance offered by the car rental company. So I said, "No thanks, just the basic rental." At the end of the rental, they charged me the "basic insurance" and insisted that I agreed to it. DECEPTIVE!

We rented the car in Las Vegas and drove to Arizona and Utah to visit national parks. Not to mention that it's old model and DIESEL only (more expensive for gas and inconvenient), the heater in the car is not working! We were driving in snow condition without heater. I had to wear down jacket, hat, mask and gloves in the car to keep myself warm. It was 20 degree outside and probably the same in the car. Couldn't feel my legs after one hour driving. Worst car rental experience I've ever had!

Paid $319.14 for a basic rental car for 5 days. A week after the rental I get a charge for $212.69. Total for 5 days is $531.73 making that a $106.35 per day rental rate in a basic car rental. That is criminal. Awful way to rob people... Go to another car rental company.

It was my first experience with Advantage and it was really disappointed. The staff was good in explanation at the counter before I pick up the car. He also offered free GPS and said waive the fuel charges for me and mentioned “can come back with empty fuel”. The staff charged me additional $200 deposit and mentioned will return back to my credit card if nil damage to the rental car. When I returned my car, another staff at the Advantage Rent-A-Car checked the car and thanks me for returning the GPS; also shared the deposit will go back to my credit card within 3-5 business days.

I made a reservation for select dates but could not find a flight to match so I had to shift my car rental by one day. I called the "modification department" and was told because I prepaid I couldn't modify (uh what?!) and was instructed to instead make a whole new reservation then call back to cancel the other one (again, what?!). After doing so and not selecting a prepaid reservation (because what is the benefit of that at this point) I called back and was told I could not cancel the old one because the new one isn't prepaid. It sure would have helped if the original man I spoke to informed me of that....or that the website explained that....or that it wasn't even a policy because truthfully it's a waste of time for everyone involved. You are better off renting through another agency. Anyone but Advantage. The only advantage you gain through using them is you will be angry enough to use their customer service as a verbal punching bag.

Scam!!! First and last time with this company. I travel a lot but never had such a bad experience. Rented online with Hotwire.com and pay in full ($241) for rent a car at Phoenix airport. At Phoenix airport just like many others I declined additional rental car insurance because I have one. They ask me to sign 3 places but did not show me the computer screen. Later I was charged $27.49 per day for COLLISION DAMAGE WAIVER (CDW) I did not order. In their policy ADVANTAGE stated that (CDW) is not an insurance (but it is). I found this later when they sent me a e-mail bill. When I asked why my bill is going up so much ($361.25) the clerk told me that this is for everything (I ordered full tank $53 for gas). Turn out that the $361.25 was on the top of the $241 I did pay. Call later customer service and they told me that they can give me back only 20% of the money ($58). A fraudulent company. Scam!!!

Upon getting an email with my charges I realized I was overcharged $400. I was charged $.34.49 and $14.99 daily for insurance I didn’t need or want. Upon calling the company they are refusing any relief. All they are willing to do is give me a voucher for 25% off my next rental. I am beyond upset. Also Abdul the agent lied about needing a to pass for $10 daily saying cash was no longer accepted even though it was.

Rented at Orlando airport (agent Tony). I declined the additional offers and told them I had personal rental car insurance. They presented the screen and had me sign 3 places. I was charged $15 per day for supplemental insurance and when I called (Joe) he told me I signed a legal contract and there was nothing he could do. Joe then pretended he could not hear me on the phone and ended the call. A fraudulent company.

Excellent experience of renting a car in Phoenix, Arizona. Staff at both end (car rental and rental return) was very helpful and professional. Mr. Imad **, agent at return section was very helpful and professional. Will definitely rent from Advantage on our next trip. Final price as exactly as agreed and no surprises.

The most terrible experience I have had with a rental car company. Trust me just save your money and go somewhere else. They overcharged me almost $100 stating that I brought the car back late but I didn't. Called and emailed customer service and they were not able to help.

Prepaid for my rental and then canceled 22 hours later and was charged $50. Why not indicate in large letters that there will be a cancellation fee if it’s prepaid; instead they hide it with tiny print that no one ever reads. I would have rather paid at the location if I knew that I could end up $50 short.

The rental was reasonable at a per day rate. It's the add-on fees and "extra" charges that will turn what once was a good deal into one where you might as well just rent from one of the bigger companies. You probably will save money that way. For example, if you are late even by a little (we weren't but just FYI), they will charge you double the price of your entire rental. They will also stall at the return to drive up the time. Make sure you document when you drop it back. We arrived at the airport at 7:30am, they didn't check our car back in until 9am. 9:30am was the time due - we just dropped the keys in the front seat and left after being passed up twice by the attendant for folks who arrived after us.

My husband and I rented a vehicle from Advantage in October 2019, for a week, for a vacation. In person, we were treated well, and given a great car to use, no complaints there. But why we will never use this company again? How we were treated at the call center. We noticed some discrepancies on our bill on two occasions during the trip. We were treated so poorly by the call center, including, but not limited to being infantalized, we cannot use this company again, despite the parts that did go right. Further, our discrepancy was never corrected, and we will have to seek legal action through our credit card company. I do not recommend this company. There are other, more courteous companies out there. Customer service is important with so much competition. Hope this review can help someone.

I paid $240.02 for a car hire (incl. collision damage waiver) (Houston airport) for 2 days, the same service would have cost me $152.60 with a better company like Hertz. The car interior was clean but had an extreme smell of tobacco, I had to drive with the windows down for the first 10 minutes of every drive. The car exterior was not washed, it was dirty and the front full of bugs. When I told the attendant that the car was dirty and smelly, he said "what do you want me to do about it" as if he didn't work there! A BIG MISTAKE, next time I'll hire from one of the larger international companies!

I rented a car from Advantage in Las Vegas. I was sent an Email saying it would be $273.00 including taxes and fees. When I returned home I received an email that said they charged me $481.11. I called customer service, they said it was for road side assistance ans insurance. I told them I never asked for road side assistance and when asked about insurance, I told them, I already had insurance and didn't want it. Customer service said they would take off the road side and 50% off the insurance. I said, no, I'm not paying for something I didn't approve of. They said they would file a claim. After reading many reviews, it sounds like they don't get back to you. I'm not letting this go. It sounds like they screw people all the time. I plan on writing corporate. This is theft and fraud.

We rented from this company and took off on 10/17 without knowing potential charge for pet hair. As we returned the vehicle on 10/22 at 7:10pm, We were told that there will be a $350 for dog hair in the car. So we agree to clean the car ourselves before 8pm when the rental window closes. After we cleaned the car, the inspector was still "unsatisfied" and the agent walked into the back room without saying anything as if she no longer wanted to speak to us. We were confused with the attitude and did not get a final invoice information. So we walked outside to find the agent and tried to get a final word. The female manager and inspector were hanging out in the back area when we found them and refused to let us clean the vehicle while we still had time. Another agent then started taking off his jacket as we tried to reason with them. And he threatened to beat us if we do not leave. We were forced to leave without an invoice of charges.

I have rented cars for 35 years and this company is pathetic to say the least!!!! From the airport pickup to counter and return it was just terrible!!! The car smelled like death and it was just filthy! The windshield was cracked and the tire pressure light came on everyday and I had to fill the tire in the back with air everyday! I rented in Denver and drove it to Colorado Springs and gave a call to customer service immediately to be told that they could do nothing and I had to drive back to the airport rental to return it! Unfortunately I just had no time to do this and I pretty much was out of luck! So I was stuck with this crap for a week!

This was my first time to Colorado, and this car rental agent Chris made me buy E-Z toll card at 9.99 saying there are tolls everywhere and there is no way to pay there, during our 5 days of travel at Colorado, we hardly have to use the toll. Even when we double confirm the requirement of this toll reader, he said, "You will need it." He also made us buy the full tank of gas ahead and did not mention that there will be no refund on any unused gas. We had our tank 3/4th full and there was no refund. Such a bad experience.

I had to go out to San Diego from Missouri on business in a hurry. No time to reserve a car even. I arrived at SAN and quickly had a car from Advantage. The service rep comped me on an upgrade and had me in and out in under 30 minutes. I wish I could remember her name but she was from the Philippines. This was on Tuesday, 15 October 2019. Turning in the car was just as easy that Friday. I would highly recommend this company. Mark, Kansas City, MO

I prepaid for a vehicle at the Orlando location. When I picked it up, they asked me if I wanted the additional insurance. I declined it and mentioned that my own insurance covers the vehicle. The agent at the counter then asked me to "initial here" that I declined the additional coverage. I later found that it was added to my bill. When I asked for a refund, I was told that I had agreed to it and that they had it on the contract. When I stated I declined it and it was added without my knowledge, I was offered a 50% refund. I demanded 100% and was referred to customer service.

We rented a car at Logan airport in Boston May 15 Th to the 25th at a rate of $265.00. When we got the bill it was $948.00. They charged $395.89 for Insurance $81.37 for a concession fee [whatever that is) $66.00 for CFC (don't know what that is) $2.00 police training, $10.00 convention Center charge. We didn't go to a convention. What a rip off.

Paid in advanced and then received a bills for additional monies. Brought our car back 4 hours later and charged us double amount for one full day. Didn't have the car we reserved. Put us in a different one and also charged us additional money. Poor customer service and no supervisor to speak with. Didn't resolve our situation. We never recommend them again.

Reserved a car from Advantage at the Denver airport because it was a great price. When I was dropped off at the rental location, there was a line of 100 or more people waiting to pick up a car. The line snaked through the office and out onto the patio area. I waited about 45 minutes and then got an Uber to the Hertz office nearby. Had to pay slightly more for the rental but at least I didn't wait for hours. I overheard several people say they had pre-paid for their rental at Advantage so they had to wait it out. Won't ever use them again.

We rented a car from Advantage several weeks before a trip we were making to Orlando, FL over the Columbus Day weekend for a wedding. Our JetBlue flight was delayed by 2 hours, and we had called Advantage from the Hartford Airport to warn them we would be late to pick up the car in Orlando. The rep told us this wasn't a problem since the car was reserved for 24 hours. When we arrived at the desk the rep told us that ALL THEIR CARS had been rented and furthermore that all the other car rental companies were also sold out (we now realize this was a lie, but we know for a fact that they would have charged us an outrageous price). He said unapolegetically that we could take a taxi or an Uber to our hotel, which was 35 minutes away.

After many times of telling the man at the counter that we did not want their insurance because we had our own, and also asking him if it was included in the total he said, "No mam. It is not. This is just a deposit." He scrolled the screen so my husband could sign not letting us look at the information, and not thinking we took his word and he lied to us and charged us for the insurance 209.03 which I was told was just a deposit. I called to tell them that I did not want the insurance. They told me they could give me 20% off. I refused and asked to speak to a manager. I was told they would put in a complaint that I should receive and email within 24 to 48 hours if I did not receive it to call them back.

Never rent from Advantage. They only will take advantage of your wallet. They have several hidden charges. Plus whatever charges they tell you will be more. So they lie and Expedia helps them to too. Their dirty business.

My wife flew out to Phoenix AZ and we decided to give Advantage Car Rental a try. WHAT A MISTAKE! My wife misplaced her credit card so I gave her mine. Same card, same account number but with my name on it instead of hers. They would not accept the card. All they had to do was call the 800 number on the back to verify that she is indeed on the account. Could of done that on a speaker phone to verify. The manager, Richard refused. After arguing with me on the phone and realized that all it took was a phone call he decided to hang up on me. I then called the corporate head quarters and they told me I had to deal with Richard. Big lessons learned. Go with the big name companies.

I rented a car for my daughter who is 22 for a trip we gave her for her birthday. I knew we would have to pay an extra $25 a day since she is under 25. I even called the Denver branch to go over her rental with customer service before she got there to make sure there would be no problem. I discussed with the agent we had full coverage for her to drive the rental and we had AAA so she would need no extras besides the under age fee. Well guess what they charged her for every extra they could $185 extra charges . Yes she is an adult but also first time renting a car.

I had the worst experience of my life at your car rental counter... although I didn't know it until you guys charged me a lot extra on my credit card. First, they didn't have the SUV available that I reserved. Then, after you say no to insurance because it's already included in your personal insurance, they'll still add it. And then will "help" you scroll to the signature line on the screen. That way you never know what they did until you find a charge on your card. If you call them? Customer service is very rude... if you can get someone who you can understand. So be aware of their 'help' to avoid them slipping in extra charges!

We booked a rental car in Fort Myers Florida. We went to the location to wait for the off site shuttle bus. It didn’t show up. All the information said the site was open until 11 pm. We phoned the number provided 4 times where we were told the bus should be there in a few minutes. The final phone call we were told that the site actually closed at 8pm. We spend an hour waiting in the heat and rain. We had to find a different rental company at 11pm. Luckily Hertz was able to accommodate us and they had a really reasonable rate for us as well. This was the worse experience we have ever had and we will not book with anyone associated with Advantage car rental. It’s not worth the risk.

Beware of them trying to sell you the EZ Toll. We rented in Denver and were told we had to have it. Added $40. Never used it. We were also told there were no gas stations close to fill up. We counted 4. That added another $40. I think we ended up paying over $5 a gallon for gas with their extra fees. When we arrived it took us over a hour to get to the counter. They didn’t have the compact car we asked for so he gave us a larger car at no extra cost. Of course one that didn’t get as good of gas mileage. Overall a very bad experience and will avoid renting with them again.

One of my worst customer service experiences has been with Advantage. I rented a car for the weekend and when I showed up to pick up my car it wasn't available along with a line of upset people behind me. I was told I would be reimbursed the difference if I went somewhere else and rented a car. The other rental company who had a car was very shady and offered to rent a car for over a grand but then offered to cut the bill in half I got "extra coverage." That doesn't even make sense. I am still trying to get my money back from Advantage and it has been almost 2 months. They don't seem to care when I tell them that this has been a terrible experience me and I am out of money. If you care about your money and don't want added stress in your life, don't book with them.

Planned a trip to Colorado, airfare and car rental. Advantage was recommended by Expedia. Quoted total of $314 with taxes and fees for 7 days, reserved the car. Upon arrival on 9-2-19, fast talking Scott said it was now $521.09. We were told we HAD to take the $50 toll fee and other charges added. We are both in our 70's and cannot start walking to other sites looking for a rental. When I complained on the requested feedback sent to my email, the rep who replied said someone would call me since Advantage wants satisfied customers. It is now 9-18-19 and I have heard from no one.

A car reservation with Advantage was made using a debit card thru Expedia. When we went to pickup the car we were told they didn't accept Debit cards. This appears to be unlawful false advertising under New Mexico Statutes 57-15-1 through 57-15-10 and Section 57-15-2.

Save yourselves time and money and book a car with a legitimate car rental. It might look like Advantage is a cheaper option in the beginning but trust me you will end up paying WAYYYY more than you imagine. Hidden charges everywhere. Oh and don't expect to get any customer support. They won't answer the phones, nor reply to emails. I have been trying to get a receipt for my recent booking for the past 3 days and I can't get a hold of them. I mean all I want is the ** receipt with the breakdown of why I need to pay almost double of what I originally though i would have. Never again.

In September 14th, 2019, I tried to rent a car in advance for October 6th, 2019, in Las Vegas. On Firefox browser, I get a choice of cars but the buttons to select a car seems broken (not responsive). On Chrome, I get a "No cars available" warning, but I suspect the website is also broken on Chrome because I tried to rent a car for the farthest date the website permits (September 13th, 2020) and there is still a "No available cars" warning. Can't rent a car on the website? I got to a concurrent (Enterprise Rent a Car).

My husband and I took our first trip to New England area. At the counter we were told that the tolls DID NOT take cash anymore and it would be wise to purchase an EZ pass. Not knowing if this was true we questioned that advice. Another lady came over to explain it to us and told us the same thing that most of the tolls did not take cash. We bought an EZ pass for $59.00. Well the tolls DO TAKE CASH and the total amount from Boston to Maine was only $10.25. We were even told that just driving from the airport to downtown Boston we would enter a toll road which was a lie. They must get a bonus for scamming people to buy that pass. While we were waiting to finish we heard the same lie told to every customer. I will never rent another car from Advantage again.

When I was picking up the car at the Denver airport location the employee behind the desk said that i just needed to sign a few boxes and that I would be on my way. The boxes popped up he said “just scroll to the bottom and initial”. Said nothing about collision insurance on the car. I asked him if there would be anymore charges and he said “nope, everything is paid for”. The day after I returned the car I was charged $240 for insurance, which I was “tricked” into signing. I have contacted customer service over the issue and they refuse to refund me. Terrible customer service and i would not recommend this company! I didn’t want to put 1 star however it made me select 1 to continue.

WORST EXPERIENCE EVER!!!! I was charged 200$ extra because they said I did not bring the tank full! Of course they are lying. We fueled it up at the gas station right next to them. We even asked the guy that took the car from us if everything is ok and if we can leave. He said yes (** moron). We complained and they asked for a proof. We called the gas station and asked for the receipt. I sent them the receipt and they said that the receipt is just for half of tank.. Of course it was for half of tank... the other half was already full. They asked for all the receipts for fueling the car while we were on our vacation. Gas stations delete the receipt after one week! That is just ** ridiculous! They have the worst customer service support. Their employees are idiots. They just lie to your face so they can get more money out of you. I WOULD NEVER RECOMMEND them even to my worst enemy.

Prior to renting a car through Advantage I read previous reviews and I thought to myself, it can't be that bad. However, it was. I rented from Advantage because of the originally cited low price. My final bill was 3x the original cited fee.. I was talked in to using the gas on site because it would be "the same price" and easier." However, I not told about the FPO charge of 48.00 for this service. In addition, I was asked if I wanted to add an additional driver, and again told that this would make things "easier" never being told there was an additional charge of 13.49 a day for this. The car itself was only 14.40 a day. The agent spoke about her family as she asked me to sign paperwork and looking back on it, I believe this was a purposeful distraction tactic. If you do choose to rent a car from Advantage, pay very close attention to extra charges and to the documents you sign. Also review the bill carefully.

They will charge you an arm and a leg with someone else's toll charges and leave you to deal with the toll administration by yourself. Be aware if you don't give in to their predatory up-selling of their EZ Toll service.

We did our research prior to booking a rental car out of Boston/Logan airport. Many other quotes included all taxes and fees and were much lower than final bill from Advantage, were we ever shocked! We used Priceline so that was their out for not refunding anything? Original rental rate $235.71. By the time we got done with EZ Pass ($10 per day), and all the fees/taxes/refueling the final bill was $483.81. I could have rented a much more comfortable, upgraded (this was a Hyundai Elantra SE) from other agencies for same or less! Also, they wanted an extra $100 for additional driver (we declined) along with insurance and roadside plan! Will not use them again, buyer beware.

Did not have a car..Said Priceline canceled my reservation... Priceline said they didn't. Not happy. Will never use Priceline or Advantage or EZ car rental ever ever again. Good bye. Thanks for nothing. Smh.

Advantage were the car rental provider at Atlanta airport as partner of Auto Europe through whom I rented the car in the UK. Tired after a 9 hour flight the staff at Advantage were disinterested and the electronic device on which I was made to sign (electronically) my agreement or otherwise to the options showed no more than a single line of text. At each point I reiterated that I had already purchased the option or was declining it. The staff member just kept saying "That's Ok. It's included". The invoice produced was deliberately misleading and after returning the car and being charged for insurance and breakdown I had not opted to purchase attempts to engage Advantage were simply rebuffed. I would NEVER use them again.

In renting a car, the sales person explained that if I drove through a toll I would be charged a really high price, but if I added the toll service I would only be charged if I drove through a toll. I did not drive through any tolls, and they charged me anyway. I contacted their headquarters and they just referred to the agreement and they would not issue a full refund. They credited half the amount, which is ridiculous. This was a total scam, the employee was a long term employee and if this is the case, she knew that I would be charged if I used it or not.

I found a Hotwire deal for Advantage car rental online. I placed my reservation, and my total was 467 dollars. When my trip came I picked up my car and declined all extra insurance. The representative said ok and I was given a receipt to sign that showed just under $467 dollars. After my trip, I noticed an extra charge on my credit card and it was Advantage. I was billed from Hotwire of 467 dollars, then Advantage for 417 dollars. The grand total on Hotwire said 467 dollars. I gave Advantage the benefit of the doubt and called. Of course, I have shuffled around and was told that was extra insurance. I told them I declined extra insurance and asked why I was paying double from the advertised price? I was not given an answer and they told me there was nothing they could do. I was then told to call back another day. I will be protesting this charge and I will NEVER use Advantage again, they are a scam.

After waiting 45 minutes for the shuttle to take me and my family to the rental location, I waited almost an hour to speak with an agent. I was talked into upgrading, being assured the SUV I signed up for because the rate was so good online, would not work on the mountainous roads of CO. Then I was told I had signed up for Premium service and could bring the car back without filling with gas and would be charged the pump price. Not so and was charged $10.99 per gallon when the pump price was $2.41 at this time.

I can understand the wait for an Advantage Shuttle at LAX but the line at the business was ridiculous. One customer service rep and a couple others showed up after we had been in line for about 40 minutes. You would think a reputable company would know how many rentals they had booked to go out and be prepared to handle the situation. The wait in line was lengthy. STRIKE ONE. The reserved car I paid for was a Camry or similar. The agent informed us they did not have ANY vehicles on the lot to fit the reservation and offered a minivan or an Elantra. STRIKE TWO. We informed the agent which roads we would be traveling and he assured us that we would be hitting many toll roads. Believing him to be a truthful person we paid the $32.97 for three days of E-Z toll. Never saw a toll on all the roads we traveled. STRIKE THREE. What a sham of an operation. Live and learn. NEVER AGAIN.

Was charged $200 for cleaning the car when it just had normal cleaning to be done. Nothing outside the normal cleaning needed to be done. I've rented from places in the past and never been charged cleaning fees.

Advantage car rental horror stories! Stay away from a company that is stuck in the cesspool of vermin filled with hate and disrespect! “Take the money and run“ should be their motto. Unscrupulous business practices Will surely be their downfall...

April 8 2019. We Rented a car with PC Travel which included a Toyota Camry. Wanted to add my spouse as a driver they told me I would have to do it when I picked up the car. Went to pick up the car and add a driver. The man at the desk told me he could give me a two for one deal! HA DON'T BE FOOLED, seems they didn't have the car I booked. Tried to pawn me off with Toyota 4Runner. When I went and seen how big this was I said, "No, I want the car I booked." He again told me he had a Chrysler caravan, I again said no. After more than 2 hour of our holiday wasted they gave us a SUV Ford Titanium. My agreement with PC Travel said to pay $274.89 at pickup for a Toyota Camry. We ended up paying $443.50 US. Advantage has said I asked for a upgrade vehicle! NO I DID NOT! Advantage rental NEVER AGAIN!

The worst car rental place ever JFK. They are so rude. They gave me a car with a bounce of dents on the car. The inside side was so dirty and smelled like ** smoke. Then I tried to extend the car and they told me another $200 deposit on top of the one they already had. Please people do not rent from here. Hertz is the best by far. I rented a car for 2 months with no problem. They are the best.

I rented a car through Priceline/Advantage to be picked up in Denver. The gentleman who checked me out added toll charge for $9.99. When I told him I would not be using the toll road, he said and I quote - "no problem, if you don't use it, we will issue a credit." Well the lady at Advantage said and I quote = "that is a lie". At least that is what I understood from her heavy accent. In addition, they charged me $12.87 for something that I still cannot determine what it is for. My next review will be to Priceline. I have not been able to reach them via phone. Go with Hertz. Even if they are more expensive, it is so worth the hassle.

The customer service rep (Meagan at Denver Airport) added the collision waiver insurance (CDW) to my rental agreement after I specifically refused it orally at time of rental. I was not aware of this until I had already returned the vehicle. Advantage Customer Service stated they would investigate and provide a reply why this happened within a time frame of 48 hours which didn’t happen. An email was sent requesting status of the issue which was never answered. When finally contacted by telephone, Advantage only agreed to refund 50% of the cost of the Unagreed to CDW insurance. I believe I was defrauded and lied to by this company and will never use them again.

My first time I rented out of state by myself! I was told $200 of my $342 for a 4 day rental was a deposit fee. Once a week goes by I wasn’t refunded and called customer service and Ryan whom does speak English well at all was very rude and condescending, trying to review the rates (which I had receipt in front of me) but I told him my situation over and over and asked to speak to a supervisor which he said was sitting next to him but by the end of the conversation he told me his supervisor “Jio” wasn’t there. Now here I sit sadden reading all the reviews that I’m just one of THOUSANDS bad reviews.

I just wasted a half hour of my life dealing with this horrific company. I rented out of Denver and I requested a refund for the E-Z toll service as the agent LIED to us, telling us if we did not use it we would be refunded. When I called for my refund, the phone agent refused to refund me. Then after 20 minutes offered $7.54. This business practice is unprofessional and frankly insulting.

Put one star because it will not let me put no starts at all but they deserve 0 stars. I made a vehicle reservation for the Puerto Rico location. Our flight was delayed so called their office in Puerto Rico twice and let them know. The man that answered (after the many times I called someone finally answered) told me that I just had to be there before 9 because they closed at 9 pm. I gave them my name so they knew the name of the reservation. Arrived at 8 pm and ran outside to look for shuttle (while family got luggage). No shuttle. Called them and after several calls finally someone answered. They told me that my reservation was cancelled and that they had no car. As a result we were stranded at the airport for hours. They did not to help and truly did not care.

I rented a car that was described as a Toyota Yaris or similar. I was given a Hyundai Accent that ran like crap and had no hubcaps. On the 2nd day in the 115 degree heat the check engine light came on and the car wouldn't go over 20 mph. I had to park it as it was barely running. I called Advantage and I was told I would have to tow it at my cost and if decided that it was not my fault the vehicle stopped running I may get reimbursed. I was stranded in the scorching heat and Advantage would not help me. Awful. Just awful.

Phoenix Sky Harbor - I had the worst customer service at the beginning of my FIRST rental experience with Advantage. I rented a car on 7-24-19. Upon arrival the front desk salesperson had zero personality, offered me no additional insurance and worked at a snail's pace. I was second in line and by the time I was done the line had expanded to 9 plus people with a 2nd agent finally showing up to assist. Once I was directed to the location of the car rental I proceeded to the spot. Upon arriving, I gave my name. Basically it went like this, "You're in stall 34, inside the car you fill out the sheet yourself for any problems with the car." The keys were slammed on the counter and not even an exchange of pleasantries were exchanged. I knew right then and there this was going to not go well.

Recently I rented a car from Advantage for a business trip through a well-known bargain travel agency. I'd been given a weekend deal, and my contract through the agency stated I had unlimited mileage. However, on reviewing my charges from Advantage, I discovered they had charged me for mileage, making what should have been a $45.00 trip cost over $200.00; when I contacted customer service, they told me that was their policy, and they would not work with me on adjusting the price. I had not been told about the mileage charge when I picked up my car (and it would have been difficult to try to get another rental last-minute elsewhere). While the people I worked with at the counter were polite and professional, I will never rent another car through Advantage.

We rented a Toyota Camry with 50,000++ miles car from Advantage Rent-A-Car. Hail damage from bumper too bumper and every door and fender was dinged or scratched. I filled out their damage form and took pics before we left. The rental agent told by the agent to buy their gas at $2.60/gallon upon return, because it was cheaper than buying gas on the highway. Turns out they charge you for a "Full Tank" whether you return it with a 3/4 tank full of gas or return it on fumes. They do not charge you for the amount of gas it takes to fill the tank as stated by the rental agent. DO NOT RENT FROM ADVANTAGE RENT-A-CAR!

STAY AWAY!!! This place is a scam. You are treated like cattle (long lines). Tricked into getting their 9-dollar insurance for $18/day (more if you don't ask to remove the roadside assistance). AND upon returning with a full tank, they charge you for the gas (via miles). This is a scam.

I do not recommend booking through Hotwire and I do not recommend Advantage car rental! Hotwire did a bait and switch from the get-go. The price they quoted did not allow me to have access to the car until four hours later than I needed it. If I had rented the car as their contract stated, I would’ve basically paid the same amount as if I had gone through a reputable company such as Avis or Enterprise.

I rented from the MCO Orlando Airport. My car would not start the next day. My car died on me 3 times in 4 days. I called customer service and they just told me to take it back which would have taken me 4 hours of my vacation. I had to buy jumper cables in case I was stranded somewhere in the FL heat with my 85-year-old grandfather. My hotel staff jumped my car on several occasions. Advantage does not maintain their vehicles and did little to help with the situation. I had the battery tested at Advanced Auto parts and they confirmed the battery was bad. They told me I would have to pay $52 per service request to have someone come out and jump my car even though it was their fault. When I returned the car they only gave me half my money back and did not take any blame for not maintaining their vehicle. I would NOT RENT FROM ADVANTAGE. They do not care and they do not maintain their cars.

This company billed me for extra days and when I contacted customer service the guy was super rude and disrespectful!! Do not rent from this company!!! I am waiting on the final bill, if wrong I will contact the County Attorney's Office.

I rented a car last month and was charged way more money than the website stated and also after I got back home, my credit card was charged an additional $27.50 and when I called about it, I was told that it was for a toll. The toll itself was $2.50 and they charged a $25 fee which was ridiculous! I paid this and now a month and a half later, I am charged another $26.25 for another toll (they say). This is a big lie because if there was another toll, it would have been charged last month. I will never use them again!

Sure, when everything goes okay any company can be good. But what happens when you have an issue? We had a problem with Advantage Rental Car overcharging us and when we tried to correct it, they were rude, almost yelling at us on the phone, and refused to let us talk to a supervisor. Then they "reviewed" a phone call that would have proved our point but said we couldn't hear it or have a transcript of it! The rep on the phone was the rudest person I have ever spoken to at any company! I will NEVER rent from Advantage again. It cost us almost DOUBLE our original rental agreement.

Watch out, they are nothing but crooks. At Denver airport they told me they were giving me a free upgrade, then they charged me $290 for it. They also charged me for every service that I expressly declined—insurance (I had third party insurance, E-ZPass). They also gave me a car that turned out to have two leaking tires and did not compensate me for the time spent waiting for a replacement. And they refuse to give me a refund for the unauthorized charges. Do not book with them!!

I've rented cars from Advantage about a dozen times at DFW, AUS and SAN. Every experience has been good with the only problem being an occasional queue to rent the car costing me perhaps 15-20 minutes. Other reviewers have made many references to being charged unexpectedly for extra drivers, a full tank of gas, upgrades, insurance, and tolls. Yes, Advantage does try to upsell its customers, but in my experience they do this no differently than any other rental car company. If you don't read and understand what you sign, it's your fault.

My usual experience with any car rental such as Avis, Hertz, Enterprise, etc. has always been transparent and honest. I decided to try this company based solely on price and I did not read the reviews so I hope this helps someone. I prepaid with Hotwire (paid $112) for everything and declined coverage because I have my own insurance. When I arrived to the counter at DEN, the guy just came back from smoking a cigarette and was talking to me about taking time off.

We are inexperienced car rentals - and would not go through Advantage again! Lines were long at Denver airport. The customer service fellow did not explain the contract that we would be CHARGED the additional driver. The customer service agent also said that the fuel was a top off not the whole tank! We didn't read the fine print. READ the fine print - make sure the customer service agent details the charges! Not a fun experience paying the $360.00 for 6 days out of Denver.

My wife and I are frequent travelers, and we rent cars often. We have used a variety of different companies. In June, for the first time, we used Advantage EZ Rent A Car at The Denver International airport. Note: We know that some companies train their employees to try to get extra sales from each customer transaction, so we are careful with what agents say and the offers and fine print that they provide. LORENZO, our agent, convinced us to take an upgrade which worked out fine. But he also pressured us into taking the E-Z Toll Pass with the rental ($9.99 USD/day x 9 days=$89.91 USD).

Advantage Rent a Car placed my family in an unsafe vehicle and gave us the runaround on additional toll charges. AVOID THEM! Here are the details:

I rented a car at Denver Airport on May, 2019 because I found it to be the best deal online. The total rental cost in the reservation was $280 for 4 days. I ended up paying $440.87!!! The rental agent was confusing. He talked me into upgrading implying that the upcharge would be less that $100. He also implied that the type of upgrade I was agreeing to would include prepayment for gas. Then about 2 weeks after I rented the car, there was a $29 unexplained additional charge. I called them and they said that that was a toll road charge. BUT I did not use a toll road during my 4 day trip up into the mountains. So be wary of choosing Advantage just because they may be cheaper.

Zedwe rented a car to attend graduation at the Air Force Academy and a few vacation days in Breckenridge, CO. We were late arriving because our Southwest flight was canceled due to a hail storm in Denver which damaged some planes the night before our flight. The shuttle bus driver was very helpful and check-in was ok. It was almost 1:30 AM and raining. We were not asked to inspect the car (which would have been difficult due of limited lighting). There were no storms during our stay and in Breckenridge we parked in an underground garage. Upon returning the car, we were were told there was hail damage and that we had to fill out an incident report before they would accept the car.

Rented and paid for my car through Priceline. My flight was canceled to the next day. I called Advantage Rent-a-Car and was told my reservation didn’t need to be canceled, just modified to reflect the new pickup time and price is the same. Arrive to pick up my rental only to find out it had been rented because they were out of cars and I was out of my “two hour window” since my reservation was originally for the previous day. I reserved a mid size SUV and now all that was available was a full size SUV for $500 more to my weekly rate that was already prepaid.

I was scammed by Advantage Rent-A-Car. The agent who I dealt with spoke very poor broken English which I had trouble understanding. He then instructed to initial several pages on a credit card machine which he was assisting in showing how to just scroll up and initial but was in fact enrolling me for upgrades (I reserved a Toyota and received a Toyota, which he asked did I prefer a Chevrolet or a Toyota and I said Toyota was fine) and premium damage insurances, prepaid gas, road hazard, roadside assistance, property insurance, supplemental insurance (whatever that is) and toll fees that was unaware I was getting. I inquired about the amount and the agent replied what sounded like, "Don’t worry it only a hold on your card. You won't be charged that amount."

I would highly recommend this company. I rented out of LAX. They have great service and they were much cheaper than other major companies. A few days after I rented my car, which was kind of an older model (but that was okay because we did pay less), the A/C was not working properly. I called them and they told me I can switch cars. Even though I rented out of LAX, I was in San Diego and they allowed me to switch cars at their San Diego location while keeping my final return to LAX. Very helpful, and I even got an upgrade when I switched, no questions asked.

We made the mistake of renting our car here after seeing their super low price on Expedia. They don't honor Expedia prices (even after paying THROUGH Expedia) and they overcharge you with additional fees once you arrive. Their car rental is off-site of the airport (unlike the other car rental companies) and we had to wait for 1.5 hrs just to get to the counter (when there were only 6 people ahead of us and 2 working agents). When we finally got to check in, they informed us of the additional charges (about $50 more) and when I tried to tell them I already paid on Expedia a different price, they simply said "I will cancel your order if you wish." Ummm what?? I'm stranded in the middle of nowhere and there are no other car rentals around for me to walk away to. So reluctantly paid the additional charges. They also asked if I wanted to add an additional driver for no charge and I said ok.

This rental car company charged me 197 dollars for refueling the car which I returned with full tank. They did not give any receipt at the time I dropped the car. I found the charge on my card and I disputed the transaction. That is when I got to know that they charged me falsely for full tank of gas. I rented a Hyundai Sonata 2018. In their fake bill they mentioned they gave full tank car and I returned empty tank, with 149 miles driven. Sonata's tank capacity is 18.5 gallon and in average it gives 25 miles for city driving. If you really calculate the mileage for whole tank I should have driven 450 miles. BE CAREFUL with these frauds. They take advantage of people who travel and are out of state. They know it is not easy to dispute and claim this money and many give up or don't dispute. Pay little extra and go for a reputed company.

Advantage Rent a Car is the WORST company I have ever rented from. My car broke down the day after rental and I lost 4 hours of my much needed vacation waiting for assistance. Their cars are substandard to anything I have rented in the States in 20 years plus. The customer service is dire. They have not replied to my complaints and not offered any recompense for the inferior vehicle they replaced with my original car. They even had the audacity to state they 'could not understand my accent' when clearly, they did not understand ENGLISH. Avoid this company. DO NOT RENT FROM THEM. For your own peace of mind. DO NOT rent from them. They are awful.

Be careful of the fuel charges. If you buy full take from them you must return it empty or you will pay for a full tank regardless of what is still in the tank. Be aware. A full tank can cost you $80.00.

Rented a car from Advantage in Burlingane California April 11th. I received a ticket because the car did not have a front license plate. A 161.00 dollar ticket. The ticket fine could be reduced to 10.00 if the license plate issue was corrected. When I returned the car I gave the ticket to the men taking the car back and told them about getting it reduced to 10.00 if they fixed the issue. I also told them, "I am not liable for the ticket." They said, "Of course not" and that they will take care of it. Lo and behold a month later I get a charge to my credit card for 161.00. I called customer service. The lady told me that she would need to send this to someone higher up because she could not refund the money. Well it's been 4 days and I haven't heard anything. I will never ever rent from Advantage again and I am suggesting no one else does either.

What else can I say, overcharged, surprise fees and they will NOT respond to my requests for communication. It's sad consumers and basic economics can't open up a better and more transparent hassle-free car renting service. You have another option, TURO.

So friends, remember that amazing post about how amazing it was to land in Denver, get a new rental car, etc. Well... Advantage Car Rental is HORRIBLE! We were prepaid through Hotwire with insurance! We just received a charged for $167. They are claiming we returned it empty (it was half full) and you can clearly see by our picture and the documentation from Advantage that it was empty when we first picked it up. They also snuck on an additional insurance charge without us knowing. So if you are traveling and if you have any other option, I would suggest you take it. They hurried us along so fast which I thought was nice but now realize that they were finding every opportunity to screw us over. The gentleman on the phone wasn't rude but basically said prove it and we will see if we drop any charges. Learn from our mistake! Don't trust a company with no customer service and a will to deceive. ????

Booked a rental 1.5 months in advance for a midsize SUV. Arrived to pick up vehicle and was immediately asked if I wanted to pay to upgrade to a convertible. After declining, I was advised that there were no SUVs avail and was offered a minivan. Why bother making a reservation in advance? I did not want a minivan. I had no other choice to take the van...very disappointed. I will never use this company as they cannot fulfill their customers request.

Rented a car from Orlando Airport as we have done many times before. Guy at the counter asked if we wanted the “Fuel Purchase Option”. Just bring the car back without filling up and they will charge a certain price to fill it back up. They don’t tell you they charge for a full tank of gas no matter how the tank reads when you bring it back. We brought it back over half a tank full and they charged us $50 for a full tank of gas. Called customer service and were basically told “too bad” even when we told them that’s not how the Fuel Purchase Option was explained to us. Will NEVER rent from this company again.

Representative repeatedly stated how “busy” they got so he started talking quickly and asking questions without relating everything. He was asking was charging us extra!!! Him: “Did you want to add a driver to make it easier for you?” Extra $40. Him: “Basic coverage or extended?” Didn’t know I didn’t have to choose one. Extra $91. Him “Just bring it back empty, we’ll take care of it for you.” Only used 1/3 of a tank. Extra $44. Him: “The toll roads are all over the place, people don’t realize that”. We went through 1. Extra $29. Him: “Wow, we just got busy. I’ll go through this as quick as I can.” There were 3 people behind us and initialing on the credit card machine does not allow you to review your charges.

On 5/16/19 went to the Advantage Chicago O'Hare location to pick up RESERVED minivan to move my daughter home from college. Was informed all minivans and larger vehicles had been given out. Was offered a compact car instead. I asked what could be done; was told "They could do nothing" and other rental companies might have a same-day rental minivan. I asked what would happen if I was there with 5 children off a flight for vacation. Told same answer because "They had no minivans; nothing they could do". Staff was not rude just matter of fact. Apparently this is Advantage's normal business practice. Never will I reserve a car from them again- BEWARE.