Advantage Rent-A-Car

Booked online 2 day rental. Was charged 70 (normal) then charged 200 dep. Then returned my car completely full. Was charged 149.10 for refueling at the 8.99 a gallon charge. Then after sending bank and receipts of dates, times, locations of fill up before drop off they fought me to return my money. Took over a week. They checked my statement today another 43.62 was charged. For what exactly? Pretty sure you are better off with a reputable car rental place. I’ll be cancelling my card to avoid any more future charges they try to sneak in after you think you’ve resolved issues.

Do not rent from this company, I rented via Hotwire, I asked my rental agent in detail reference prepaying tolls, he said not to worry that it would be charged to credit card on file, he did not offer the EZ program or advise of the additional administrative fee of $25.00 PER toll you drive thru. This information I find after my card charged, when I ask questions I want to be educated properly. I want an agent to know policy and offer it automatically, I believe that this information is not offered to charge if you don’t take the time to read the contract, in dealing with customer service horrid. All they know how to say, "You signed," yes but the agent checked off declined. I didn’t even see the entry. They wouldn’t know integrity if it smacked them in the face.

On March 4, 2018 I made a reservation with Advantage Rent A Car. The reservation was for Frankfurt International Airport in Germany. The amount for the two-week rental was $459.03 USD. When I got to Advantage's European Partner's desk (Europcar), they said, that is 459.03 Euros, not US dollars. I showed them my reservation, but they would not acknowledge it and said I would need to speak with Advantage or where I made the reservation. I got back to the USA, got my bill for $200 USD more than the reservation. I called Advantage Rent A Car. They tell me they "don't handle international reservations." They said I would have to speak with Europcar. The Advantage Supervisor ("Gio") was unwilling to help me. This is unfair and I will not use Advantage again.

I rented a car through Expedia for this car rental company. I went to the counter after my flight arrived and told them I had a reservation. They went through the whole process and at the end stated that I owed $200.00 more than my email from Expedia. They said it was for a deposit. What??? My credit card had more than enough money for the rental but not enough for the deposit too. They wouldn't let me split it between 2 cards and my debit card wouldn't work because I had forgotten to tell my bank I was traveling.

My wife and I reserved a car online at a specific price when our plane landed and went up to the counter. The car rental agent tried to charge us a lot more money for taxes and other fees to the tune of around 3 or 350.00 more that are not explained on their website. They just let you book it and wack you for it at the counter. When we complained he removed about 200.00 dollars off explaining that he gave us such a great deal. Then a few months later I received a bill in the mail for an additional 183.00 for what they explained in the letter as a violation fee and service fee.

We had, and paid for a reservation, but when we got to the place they wanted an extra $200.00! No mention of that in the website, no warning whatsoever. They also said they only would take it by a credit card, and not a debit card. My wife offered her credit card, but they would not accept it. They said since I reserved the car, only I could pay it. BUT I PAID IT USING MY WIFE'S CARD... AND SHE WAS THERE WITH ME, AND HAD THE CARD AND HER ID WITH HER. They ALSO said the extra $200 was a rule "for locals." Didn't know we Las Vegas residents are the target of discrimination by Advantage. (Or maybe because we are ** and Latino?) Too bad they didn't realize my wife is a lawyer and knows our rights. We asked for the manager, and got told they could do nothing and we would get no refund or exchange.

DO NOT RENT FROM ADVANTAGE RENT-A-CAR DFW! I rented a car for three days at a rate of $38 a day and ended up paying more than $400! When I said I did not want to buy an insurance they charged me almost $25 a day for a "waiver fee." Get that. I take all the liability upon myself and I have to pay them for it! Then they charged me $50 to "process" $1.72 in toll fees! Stay away from this company that cares nothing for its customers but only for its bottom line.

I pre-paid $314.02 for a reservation. This included all taxes and unlimited mileage. When I arrived, I was offered an upgrade for $135.96 more. Instead, they defrauded me and actually charged $239.74 more than my original reservation. The counter agent lied straight to my face multiple times about these amounts. They double charged for the taxes. After calling their location for more than a week to seek assistance, never actually reaching an agent at the Advantage location at the Denver Airport, after leaving several voicemail messages at their location, with absolutely no reply, I filed a dispute with the credit card company. The problem is, the contract shows their invalid amount... I RECOMMEND NEVER RENTING FROM ADVANTAGE OR E-Z RENT A CAR.

I rented a car through Priceline with my plane tickets. Arrived at the Advantage rental office at DIA at about 9:30 pm. It took almost 2 hours to get to the front of the line to pick up my prepaid car. There were that many people in line and only 2 people working and those 2 kept walking off to do other things. After getting the car we got on the road for our hour long drive to our destination.

I rented a vehicle through carrentals.com and was promised an SUV but when I went to pick it up I was told at the Advantage desk because I had a local address and even though I was taking it on an out of town trip I was not allowed to rent an SUV. I asked for a refund but was told if I read the fine print I would see that I was not only not allowed to rent that vehicle I was also not allowed a refund but if I wanted I could pay for another vehicle. I stated there was no fine print when I rented from carrentals.com but they said that was my fault for not asking them for it. Carrentals.com would also not support my complaint. Also the person that was renting in front of me was told a blatant lie in that out of state insurance would not cover in California and therefore by law they had to purchase the extended insurance coverage on the vehicle. I have rented hundreds of cars before and never seen one that was such a scam.

Sanford, Fl - Do not rent from this location! After a long day of traveling Vicki the location manager was horrible to deal with. She interrupted a conversation I was having with the rental agent and proceeded to belittle me in front of my 11 year old son. The agent Tiarra was also indignant and condescending. I had returned to the rental counter for help after having trouble with what I thought was the car I rented in the parking lot. Neither one offered to get off their butts and to go out to the car and check it out. I was left in tears and to fend for myself until another agent (Kameron) helped me and resolved the issue. It was a horrible experience and will not rent from Advantage again. Those 2 lazy, mouthy, callous employees should be fired.

I rented a Toyota Camry at Advantage through Priceline, they charged me $181 and I wouldn’t have to pay anything else. When I got to Advantage car rental in Denver, CO they told me I should get a 4 wheeler instead of a Camry in case of snowy weather. They told me that for $395 more, on top of the $181 I already paid, I could get a Suburban. When I checked my account they charged me $675 on top of the $181. I called customer service and I had the second worst experience of my life. This is the most useless “help” I’ve ever had. I forgot about all this and 20 days later I have another charge to my account for $26.87. I called again and they said it was a toll violation but couldn’t tell me which. These people just want to steal your money.

On January 31, 2018 I went on carrentals.com. Reserved an SUV from Advantage car rentals because my car broke down that day but as soon as I took my car to my mechanic he fixed it within an hour. So right after I booked my reservation on carrentals.com I cancelled within an hour but they tried to charge me a fee of $50 for canceling within that hour of my booking. Not only did they try to charge me for this fee but when I booked my reservation it asked me whether I wanted insurance on the SUV but I was renting and I check the box yes once. It took me to the page to make the payment and I went ahead and paid for the rental and then they checked me out to a confirmation page which did not include the insurance that I checked yes for. So no matter what I had to cancel this reservation because they lied to me stating that I had insurance and then after when I made the payment there was no insurance added.

Advantage, appropriately named because they will take advantage of you! We rented locally and we were hit with unexpected mileage fees then hit with undefined times under their small print. They made a ton of money off of us in fees and would not reduce even a portion of it. This company is ruthless!

We booked online for a "total amount due at pick-up" of $250.01. The young man working at the counter when we went to pick the car up asked if we wanted insurance. We said no. He said, "OK sign here for the 'waiver'". When he ran our charge the total was $511.64. When we question him about the cost, he said the additional amount would be credited after the car was returned. We asked again when we returned the car and were told it takes a few days to get the credit. What is so frustrating is that was all a lie and the company seems to be ok with that. We would say beware!

I rented a car from Advantage through Hotwire for 108$ for 4 days in Denver. When I went to pick up the car the I agreed to prepaid fuel for drop off. It was not explained to me that I was also signing up for collision insurance. The additional charge I received from Advantage was 175$ on top of the 108$ I paid to Hotwire. I admit I should have reviewed the contract before signing. Still, had the subject of insurance not been grazed over or hidden in the guise of a deposit, I would not have agreed to it.

This lady at the Ft Lauderdale airport was the rudest, unhelpful person I ever came across. She would be fired if she worked for me! We came from Idaho where we don’t have tolls to drive on our highways and she never told us about that we would be charged for tolls. I got a bill charge on my credit card 3 weeks later after we returned the car for 116.88. 16.88 for the tolls and 100.00 administration fee from Advantage! I will never use them again! They rip people off by not informing them of charges. Please save yourself a lot of headaches by going to another car rental! I wrote the Corp office an email when we got to the hotel about how rude she was. We got a 10 percent coupon for next rental! Now I wrote them another email asking for the 100.00 back since the gal never explained about the tolls and am waiting to hear back! Will keep you posted.

Car was rented at Atlanta airport and returned early Friday morning to the spot in the parking garage that indicated returns/Hertz/Advantage rental car. Received a phone call Feb. 12 almost 2 weeks later that the car was going to be reported stolen. Returned to Pittsburgh at 0830 Feb 2nd. Car was in their parking lot the entire time but they were unable to locate it. Were told they would look into it. Was unable to reach anyone at the contact number they left. Multiple messages left on voicemail with no return call. Charged for additional days until they "found" the car. As no one would return calls or answer the phone. Those additional charges were disputed. Charges were again placed.

I booked a rental car through Priceline. I paid for everything in full (including taxes/fees) so I was only expecting a temporary charge to be placed on my credit card for a deposit. I did have a pending charge placed on my card in the identical amount of my rental fee paid to Priceline. That seemed odd as I expected a round number. The agent at check-in said that it did seem odd but assured me it was just a temporary charge like I expected. Upon returning the car (no issues or extra charges of any kind), the temporary charge became an actual charge... meaning Priceline and Advantage both charged me for the rental car.

I travel to El Paso each and every month for work and this is the absolute last time I ever rent from your company. I have never been treated with such disrespect. Absolutely the last time I ever rent from your Airport location. The reps are crooked and lie in order to upsell you. I made my reservation (**) online and when I went to pick up my vehicle at 1130am on 3/10/2018 they told me that because the type of vehicle I reserved wasn't available they were going to have to charge me an additional fee to put me in a different vehicle. (That's complete **.) Typically if a rental car doesn't have your vehicle they upgrade you as a courtesy especially since I wasn't requesting an upgrade!!!

Deceptive Business Practice: Picked up a car at the airport. Was offered an option of an E-ZPass, but not at a per toll rate but at a very expensive per day rate. The only option was to not take it, or pay a high rate for every day of the rental. Not being from the area, (but familiar with East Coast tolls) I talked in detail about my planned travels and use of tolls. We (counter agent and I) agreed that the E-ZPass just did not make sense for my travel plans.

We rented a van in Orlando & dealt with a very nice guy at the counter. He asked us if we wanted to upgrade & he told us the differences in the vans so we trusted him & upgraded (ended up being $115 more than original). When we left we went through a toll, paid, then when we got to the booth the toll workers said we do not need to stop and pay, that our vehicle had a pass & the rental company would add it to our charges. I checked online & it said Advantage has a program that automatically charges you and you don't need to enroll, so we continued on our way.

Do not rent your car from here! We waited 30 minutes for the pick-up shuttle at the airport. This was at 9:30 pm in February temperatures were 10 degrees. The other rental car companies had multiple buses running. After we got picked up we were told that there was a "Traction Law" in effect. The customer service agent gave us a 4-wheel drive car. Told is it would be no additional cost for 4 days. The first car we were given (Rav-4) had the passenger door handle break off when we tried opening the door. As such, were then given a second car, which ran out of wiper fluid on the drive up into the mountains at 10:30 at night while it was snowing. We were driving Interstate 70W. The mud that was kicked up from the road onto the windshield made it near impossible to see and the wiper fluid ran out. There were no gas stations on Loveland Pass where we could get replacement fluids. Very dangerous drive without wiper fluids.

I'm a client of yours, a lawyer in Brazil, and I'm writing this message, at least for an answer. I come in contact because although I am a customer of you I had a serious disgust in my recent experience with Advantage. On my trip this month to the United States, I made two locations. One of a Chevrolet CAMARO for 7 days, and one of a KIA SOUL. What impressed me was that the location of the Chevrolet CAMARO. I delivered the car more than 2 hours ahead of schedule, and yet the amount provided in my contract was charged in the same way as the forecast.

I clicked on a rental for a Jeep Liberty (or similar vehicle). Jeep Liberties are 4 wheel drive vehicles. This rental was at the Denver airport in the middle of winter. When my wife arrived at the rental location, they told her a similar vehicle was not 4 wheel drive. They upcharged her more than double for a Toyota Highlander. I didn't want her driving in the snow through the mountains without 4WD. When I called customer service, they told me I would have to contact the Denver location. THEN THEY TOLD ME THEY DID NOT HAVE THE NUMBER FOR THE DENVER LOCATION and would have to have them call me back. Unbelievable!

Horrible. Scam, dishonest people working for Advantage car rental. My daughter booked a car 12 days in advance for me. When I called to verify the time they stated she has to be there in order for me to pick up the car. The agent advised me to cancel the reservation. When I attempted to cancel they inform that I will not get a refund. PLEASE SOMEONE HELP ME.

A company that fully takes advantage of your tiredness after a long trip. We booked the car weeks in advance just to arrive at the airport and be told that there are no cars available and they will have one for us in about 2 hours. We left the airport in a taxi. Barely made it on the freeway just to be told that they now have a car for us. We returned and started the paperwork. We were asked whether we needed insurance, I declined because we have cover through our travel insurance at which they told us that we still needed to purchase a compulsory insurance in Florida for approx $200 (we've rented after from reputable companies... and none have charged us for the 'compulsory insurance').

Please, do not fall for the low prices neither for the "bono" that they offer to you! Before the rental everything is great, awesome, wonderful! BUT, after you return the car you get charge for tax that you didn't know about in your credit card! Easy way to get your money from you! OH! The best part is that they charge you for a "violation" that supposedly you committed but they don't send any copy of it. You can't really know if you actually committed a violation but you pay for it anyway! Great, isn't it!? The car was good though.. lol. NEVER AGAIN!

When I picked up a rental car at Sky Harbor Airport in Phoenix on February 4, I was asked if I wanted to buy extra car insurance, I said no as I already carry car insurance. Ken then put the extra car insurance on the contract anyway, even though I had declined it. I didn't read all the fine print on the contract and went ahead and signed it. Although I called Advantage to dispute the extra charge they insisted I had agreed to pay $200.00. I was deliberately misled and tricked into a fraudulent agreement. I will never rent from this company again, and I would discourage anyone else from doing so as well.

Advantage was the cheapest car rental company on multiple websites but in actuality it was much more expensive than I expected. I must have paid about $100 a day for an economy car rental for 4 days. Part of the reason was that I reluctantly agreed to purchase the car insurance that they almost forced me to buy. I refused the agent 4 times, but I gave up then and said 'OK'. I should have even considered this company.