Advantage Rent-A-Car

I had wait over hour to get rental car, when the selling starts. I had my own full coverage insurance, policy on phone. The rental agent would not accept forced to buy supplemental liability insurance. Called customer service, said that's not their policy. I give them zero stars. 14.96 times 4 days equals 59.96 robbed. Orlando Fl. Airport

This rental company is unprofessional and not flexible to any changes in your travel plans!!! I rented the car at a decent price but soon after I had to change my plans and travel 6 hours away in Florida due to a family emergency. I was unable to bring the car back to the location and this company doesn’t allow returns to ANY other location besides the original. I was unaware of this and it cost me big time! I tried to contact them several times with no reply and then they sent me a message from security stating that the vehicle is too close to the Florida border and if I leave the state I will be fined $1,000!!! WORST EXPERIENCE EVER! Do not rent from this company. It’s a huge risk and it ruined my Military Leave time with my family.

If you want to be treated like a low-class criminal or worse, a dirty animal, look no further to Advantage at Miami International Airport, and ask for Marcello **. He'll make sure your experience with Advantage will be a memorable one. For starters, he doesn't greet anyone, and looks at you badly if you are the one to say good morning. He's despondent, arrogant and square-minded. To make things worse, he was constantly defiant. As a local, he told me I needed to show him an actual utility invoice in order to prove I was a local, and that such was company policy (??). Ok. While he was scrolling the internet on his cell phone and interrupting me every time I was saying anything to him, shutting me up on every instance, I finally showed him the darn invoice.

It is out of character for me to complain about a company like this, but I will never rent from them again and don't recommend it to others. My 2021 car had a faulty sensor that resulted in the gasoline I filled it with not being registered by the tank, even 15 miles down the road. This caused me an unnecessary stop, unnecessary stress, and unnecessary expenditure, and in all my years of driving, I had never come across this issue. It is far from common. Yet their service agents didn't bat an eyelash and never offered me any kind of reimbursement for this unusual problem when I told them about it, both on site and on the 1-800 number

Beware of hidden fees when hiring a car in Orlando. Hired a car online, got a good rate but they very strongly advise you to pay $9.99 per day to have their electronic toll payment. If you do not and pay cash at tollbooth you will be charged $15 per day every time you use a toll road. In short, they increase their competitive hire rate by supplementing it with “an optional” Toll fee charge. Client satisfaction appears bottom of their priorities and it’s no surprise that they are not accredited by the Better Business Bureau and have a rating of “F”.

Good to mediocre: The car was nice and drop-off was a breeze! The shuttle service was fine (although had to wait an hour to be picked up). Bad: At check-in he sold me on a $9.99 fee for toll roads. It turned out to be $9.99/day. They asked me if I wanted insurance. I said No as I already was insured through my credit card. They added a $14.99/day supplemental insurance anyway. I didn't notice any of this until I arrived at my destination and saw the emailed receipt.

On day 4 of 10 day business trip, I get to Dallas on last flight of night, go to Advantage Rent a car, they said I can't go to Kansas (which was important part of trip). The only time I have ever encountered driving restrictions was taking to different countries. The language stating you can't take to Kansas is buried 75 lines deep into the terms and conditions. Really misleading.

I rent a car on 4/2/22 at DWF and the agent indicated the tent on the car pre-existing as marked on contract. Insisted for a different car but couldn’t give one. I returned the car on April 3 one day after with post rental inspection just to get a claim from Allstate regard a damage on this car. Big lies.

Rented a car for 2 days online. My total to pay at Advantage Car Rental was $54 including taxes and fees. My rental ended costing $170 with hidden fees/taxes. Paid extra for insurance $50, toll package $19.95 and $36 in fees/Florida taxes. Not a good experience. Do not rent from Advantage Rental. I agree with the March 8 review.

Overall renting a vehicle for this company was not bad but there are a few things to be aware of: