Consumer Complaints and Reviews
I rented a car from Advantage at Logan Airport in Boston. After discussing my travel plans with the attendant, she informed me I would need an EZPass since none of the roads would take cash to pay tolls. They provide these devices for $18.99 per day. ALL of the roads I drove accepted cash for tolls!! I was charged over $110 for less than $15 in tolls. When I called to complain, I was given the number to the Boston office. No one answered and no one returned my call. I have no doubt this is a scam they train their people in.
Prices supposed to be lower but they charge much more than other. First time I rented and I will never rent again. I book on CheapOair whole package vacations included the vehicle rental. I rented 4 days small SUV which smell bad. I returned they charged me more than $600. Too many fees for everything. I have paid much less in other companies.
Fraudulent company that conveniently explained charges "incorrectly", and added charges without our knowledge or consent, resulting in an additional $200 coming out of pocket. We weren't made aware of the charges until after turning the vehicle in. When we contacted the actual Honolulu office about the charges, we were given rude attitude and poor treatment. The location manager, named Siva, hung up on me TWICE, stating she had actual people to help and wasn't going to waste her time on me. Stay far away from these scammers. It's easy to see where their company name comes from, as they take advantage of their customers. Pay a little extra and go to a different rental company.
This was my worst experience EVER EVER of car rental. We do not own a car so we often use car rentals and we travel frequently where we also rent cars. We made our reservation through hotwire and got this company I never heard of, I thought this must be a new company so the experience is going to be awesome... NOT. Got to the LGA location 30 minutes before my reservation, place was packed and a lot of unhappy people. I was observing people getting turned down, I was surprised because these people had reservations.
When I got my turn, a good 45 minutes after my arrival at the place, this lady goes with an attitude "rental insurance?" I showed her my rental insurance bought, she turned around to the worker by her side they smile and then proceeds to tell me. "Your rental is cancelled, you need to own a car with insurance and use that insurance, company policy." I told her "sell me an insurance", the response was they do not do that. I said "I have a credit card," she said no. And then went "NEXT." I told her "hold on I have questions". She went with an attitude of shaking her head and waving with hands that I was not getting any car and I would get full refund and went like crazy... "NEXT NEXT". Very very disrespectful and unfriendly.
I called hotwire and not even them were aware of this insurance policy. Went on Advantage website no where is this policy stated. AVOID THIS COMPANY!!! I would give a -5 if possible. We had to be in CT by 10 and needed the car on Sunday. We were able to get a car from another rental for 3 times the price obviously and not for 2 days.
Very poor experience with Advantage Car Rental at the Honolulu Airport location. Picked up a car $12 a day for three days not $36, but $86. They charged me to refill the car upon its return at $8.66 a gallon although it only had three quarters of a tank when they gave it to me. Thank God I took pictures of the gas gauge with the OD reading, so now I get to fight with them about it. Probably will take me numerous phone calls, hang ups and no one will take care of it after several hours on the phone.
I also had a problem with their car and customer service and assistance was terrible. Nadine at the Honolulu location was terrible. Told me if anything happened to the car it was my responsibility, transmission, engine, etc. I would have to pay to fix it even if it wasn't my fault. They offered to send roadside assistance if I would pay $25 and $3.00 a mile from Honolulu, (I was on the north shore) probably $150 - 200 to try to fix a problem that the vehicle that it had when they gave me the car. I would have to wait 3-4 hours for them to come as well. Nice way to spend my last day in Hawaii. (Called AAA and they were very helpful, discovered and fixed the problem which was caused by the Advantage Car Rental mechanic putting a wrong part on the vehicle. Stay away, the little bit of savings is quickly lost in poor vehicles that break down, poor customer service, difficult automatic answering systems. Lost time, frustration and added costs.
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I am giving one star because there is no way to give less. This company shouldn't exist. We waited two hours in the parking lot to get the car. They said they were upgrading us for free, but the car we got was smaller than the one we requested. Hurricane Matthew hit Orlando the day we were supposed to return the car. We called for hours and obviously they didn't pick up. We returned the car the next day. They charged us a full extra day for returning it late, however when we explained we called and they didn't pick up they responded with a smile and said: "of course, there was a hurricane, we didn't open, but you still have to pay for reigning the car late". As I review the comments, all over the web, I notice there is not even one that is positive. How can companies like these remain in business?
We booked a car at the NY JFK airport. When we arrived there was a huge line, people already pissed off. We stayed in line for more than 2 hours and when we finally got there the associate Lorrain ** said they didn't have the car we book (a SUV). She said we should wait another 1.5 hours for our car. The only alternative was for us to get a smaller car at the same price of the SUV. When we complained (pointing out that we have been waiting for more than 2 hours wasting an entire morning while not even getting what we booked and having to pay the same price for something smaller) she started yelling and being physically aggressive, punching her fists on the desk.
Her colleague arrived and started insulting me and my whole family and he said that if we had any complaints we should "go tell Obama" (please note he wasn't even present when the problem arised). He refused to give us his name. I asked for a manager and they said no one was there. I'm simply speechless at the whole experience. Stay away from them. Given the hundreds of negative reviews I'm surprised they are still in business.
Terrible customer service! SCAMMERS!!! Charging us $100USD for $5 in tolls. We were told by the agent that we could pay as we go and we specified we would be travelling to Tampa. We got the brick wall "policy" speech which really makes me mad! Every company needs to make exceptions if customer service is important to them. THESE PEOPLE DON'T CARE ABOUT CUSTOMER SERVICE. Called when we got home. Same "policy" speech. The agent was talking over me and wouldn't let me speak. NEVER use them again! Shame on you!
I was upgraded to a mid-size car which was much smaller than I had anticipated - a VW Jetta. After being up for 12 hours and another 4 hours to go driving I was not about to go back into the agent to complain as I was running on adrenaline by that time. The Sun was setting when I pulled out of the airport and the windows were caked with dirt inside and out, a film on it which made it hard to see front and back.
The car when we entered smelled like stake smoke also. I plugged in my Garmin which I had pre-programmed and followed the instructions. The cigarette lighter did not work nor did the back outlet so after 2 hours my Garmin battery died, right when I needed it most. I did have maps with so resorted back to them as it was getting dark, difficult. I spent the week with this under powered econobox. It did get good gas mileage but that was a small factor when the price of gas was hovering around $2.00 per gallon. Going to look elsewhere when renting my next car.
I rented a car from Advantage, thinking it was as advertised "At Reagan Airport". Turns out it is about 2 miles from the airport, in an iffy neighborhood. Since I didn't want to wait with my wife in this area for a 15-minute wait, and a 15 minute shuttle ride, I attempted to cancel the reservation, and go with a reputable Car Rental, actually on site at the airport. I called the number listed on the confirmation, and was told to go to the website. The website tells you to call the number where you made the reservation! Totally bogus cancellation policy, so they get to keep my money (stealing). Never Rent a car from Advantage, period.
This is the worst rental car company. We had a reservation for a car in San Francisco, finally arrived at the off-site small location and they had no car, could not tell us exactly when they would have a car, and especially the guy who worked there was extremely rude. It sounds like this is par for them. Do NOT do business with these people.
I rented an SUV through the Nashville airport for a family vacation. I picked up the vehicle around 9 pm the night before leaving on my trip. You never get the vehicle you sign up for... So I had a couple of choices and chose the larger SUV, a Kia Sorento. I had to cross two roads to a parking garage where I made my way to the 3rd booth and someone handed me keys through a small window for the car parked in stall #35! No one walked with me to the vehicle to inspect it. I left town at 8 am the next morning and after 3 hours into my drive, I heard a terrible noise that frightened me! My son-in-law said it sounded like a broken belt. So we exited the interstate to inspect the vehicle, afraid we might end up stranded. I had family about 45 miles further from us, so I asked them to wait on us since I wasn't sure what the problem was (but knew it was not a problem under the hood).
As I pulled into a gas station to meet them, they saw the driver's side underneath bumper was cracked and had been tied up with a plastic straw!!! It had broken loose and was flapping with the wind. I have time and date stamped pictures of the damage along with 6 witnesses. Since I knew there was no danger, we continued on our trip. When I returned the vehicle to Advantage at the Nashville airport, I told the attendant what had happened. She thanked me and I went on my way. More than SIX weeks later, I received a call from my car insurance agent asking me if everything was ok since there was a claim on my car and he hadn't heard from me. Come to find out, Advantage is filing a repair claim against my insurance company for damage I didn't cause!!! Apparently they don't know who did it since they don't seem to inspect their vehicles before and after rentals.
My insurance company will deny the claim since it is $950 and I have a $1000 deductible. Advantage never contacted me to ask any questions or let me know they were turning this claim over to my insurance company. I have tried to call and never reach a person. I emailed someone in the corporate office and never heard back from him. If they try to turn this claim over to collections I will file a lawsuit against them! It is terrible that a company would mistreat their customers and take advantage of them (especially someone trying to do the right thing by reporting prior damage I discovered and did not cause)!!! I still have all my documentation, photos, etc. I will NEVER rent a car from this company again... and will think twice about renting any car after this situation. ALL RENTERS BEWARE! DO NOT RENT FROM THIS SNEAKY, UNPROFESSIONAL COMPANY!!!
When I went to the EZ counter no one was in and then someone finally came by and directed me to Advantage who I guess runs EZ. He asked if I wanted insurance. I told him "no". I was fully covered with Allstate. The agent put a hash mark on a check list and asked me to initial 7 or so blanks to waive insurance, It had been a long flight and all I wanted to do was get to hotel. I didn't take the time to read the fine print and just initialed as I was directed. Come to find out they have purposely hidden charges and unclear services in their contract. So rather than declining half the initials are accepting other services. Including a couple of different insurance options that I had told the agent I didn't want.
It was classic upsell with confusing forms and terms, dropped when the customer is vulnerable, And not even close to the bid I had purchased through Travelocity. It is set up in such a way I have to believe it is company policy not just this agent. The bill seemed higher than I remembered, but I was in a hurry. It wasn't till later when comparing to my original bid that they had added insurance charges including claiming the agents hash mark was my initials.
I tried to contact customer service. Complete joke. Kept getting "please hold a agent will be with you". Tried back multiple times same result. Finally decided to wait them out. Sat on hold for 1 hour and was disconnected by them. Left an email still no contact. Contacted Visa to dispute the charges, thought they might have better luck. He couldn't get through either and declined payment. Then they replied only to claim the agents mark was my initials. End result Buyer Beware, don't believe what counter agent says to your face, read all small print and don't pay till they get it right. Realize what "Advantage" stands for. I would give them 1 star but the car itself and pick up and drop off staff did a good job.
NEVER, NEVER, NEVER, NEVER, NEVER, NEVER AGAIN!!! DO NOT BOOK WITH THIS COMPANY. IT WOULD COULD YOUR LIFE. You pay for what you get. I rented a vehicle and once I got on the road in a city I was unfamiliar with I could hardly go 40 miles an hour without the entire car shaking, and a thumping loud noise. I thought the whole front end was going to fall off. I've never experience this in my life!!! I was so scared of trucks were gonna run me over because I was afraid of pulling over before I could find a safe exit and not knowing where the heck I was getting off at. I was frightened and scared.
All the company compensated for was $30.00 off and an upgrade. The car I was upgraded to the tires sounded so loud at a high speed. Passengers had to yell loudly for me to hear them, no music on. Ridiculous. I did not read the review before, boy am I sorry. Never again. I'll pay a higher price for reliability, much more worth it. Back to Avis or Budget.
My rental experience was OK, until I got back. As is always the case, the car rental company charged an extra $200. This is OK. Unfortunately, when they "refunded" my $200, they actually charged my account $200. When I called, they said they refunded, and if it was charged instead, that was the fault of my bank, and there was nothing they could do. I called EXPEDIA, who arranged for the booking, and they didn't have any better luck. As of this writing, a $74 rental has cost me $474 plus over an hour on the phone.
Horrible experience with Advantage. They literally take advantage of people and avoid any responsibility for their lousy actions. I rented a car through carrentals.com with Advantage. On Sep 20 I was dropping my son for college in NY when I got to their facility. They didn't have any cars period for anyone who had made same type of reservation but still went ahead and charged us without offering any service. And I repeat I did not get a rent a car from Advantage, better said they did not have any car to offer that day. In order to cancel that transaction I would have to call carrentals.com whom customer service number is non-existent or very difficult to find.
As of today I haven't been able to contact carrentals.com and to correct charges I have dispute it through the credit card company. In my intent to correct this issue with Advantage I exhausted every possible option, front desk, customer service, claim department etc. The last person I spoke to mentioned the same excuse and even told me that if I wasn't capable of listening she would hang up on me. No refund for any reservation made with third parties (carrentals.com) regardless of customer using their services or not, they will charge no matter what and tried to get away with it. This is a "legal" scam and ripping off regular people doesn't make them a honest or good company to request service from. Advantage should not be servicing us.
I used Advantage Rent a Joke at LGA in NYC. Reservation was made over the phone, not once was I told that I would need my own liability insurance because I live within 65 miles of the location. Not one single person felt the need to advise us of this before setting up our reservation. It is not on their website, its not on their confirmation letter to you. So basically you are screwed once you get there. What I find ironic is that their location is conveniently shared with Thrifty and or Dollar rent a car. Which if you didn't know is affiliated with Advantage. Against my better judgement I decided to go with them since I did have liability insurance. I rented the car for one day. Just one day.
Because I was running late. on the day I was returning the car I decided to call customer service, spoke to Jasmine who told me on a RECORDED LINE that I would be charged one day rental fee if I bought the car after 3 hours from the original time of return. I did find that odd, so I asked her if what she was telling was that I had within 3 hours to return the car and I would NOT get charged. She said yes. Again I asked so I would be charged nothing if I bring the car within the 3 hours. She said Yes. Well that was a LIE. Upon getting to location I was charged 3 additional hours and that was because I was on the phone with a supervisor named Megan who said she heard the recording and she did hear Jasmine say I would get charged nothing... but that it was a mistake.
How about honoring what your employee stated to me on a recorded line? Why bother recording the conversation if you are not going to do anything? Megan's only suggestion was for me to call Customer Care the next day. I spoke to Edgar who kept telling me to read my contract. It's funny how he expected me to read my contract yet Jasmine doesn't know the terms of the establishment she works for. But that is okay. He did refund me one hour because he realized that the reason it went over three hours was because I was on the phone with Megan and she locked my profile so the lady behind the counter couldn't check me out. I asked the lady behind the desk for the local number, she gave me a number which no one picks up.
I accidentally left my EZ pass in the car, so I showed up at the location the very next day and first I was told the car was already rented. Then 20 minutes later she tells me there is nothing in the car. I know that EZ pass was in the car. Someone there took it. So not only are they liars, they also keep what they find in the cars. Customer service is pathetic, it's like no one cares. Not the people at the counter. Not the people who answer their toll free numbers. Do yourself a favor and do not rent from them. I regret not reading the reviews. Ended up paying over 300.00 for a car which I had to put my own liability insurance on. Very upset with the whole entire company! Don't believe try calling them yourself at 718-424-8504 or 718-651-7269. Those are numbers given to me and no one ever picks up the phone at the LGA counter.
Grossly overcharged for a stunningly uncomfortable car. Failure to examine the paperwork led to paying double what we should have. Our fault, I guess, but be aware that not only do they seriously overcharge on the daily rate, but five days is considered a week, so you pay for seven! Absolutely amazing!
DO NOT rent a car from this company. We rented a car in October of 2015 and they are still sending us invoices for supposed damages they state we created. We had a flat tire from a pothole on the road to Hanna in Maui. We told them and they exchanged out the SUV for a minivan. No problems up to that point. When we returned back from vacation they contacted us stating we had created all this damage. Thank God our friends got insurance through their insurance company. After 1800.00 plus dollars that the insurance company paid out. We are getting another bill from Advantage Rental Car. When will this madness end??? If you are smart you will not rent from them. What a terrible experience. You are better off with a reputable company like Enterprise!!!
I was completely overcharged for a rental. First when I rented the car they gave me a car with no brake lights so I had to switch for another one and the one I switched for had an expired tag. They changed the tag days after I spoke to them. Then when I spoke to the manager Neil Fergus he told me I was not entitled to a compensation for my troubles. Don't ever rent from them. Modern day mobsters, they will take all your money and don't care about it. I was also told that I was being charged 14.99 for insurance and when I returned the car it was 28.99 a day. Are you kidding me? They have very rude employees in the west palm beach office and I should've read the reviews before I rent from them. Don't make the same. is take I did.
This company is a joke... I cannot describe them any better. My whole experience of renting a car turned into a joke. Poor customer service over the phone, roadside assistance sucks, cars are not maintained. We will never rent a car from Advantage... How the hell do you run a company like that. You might get me once but not twice.
I recently prepaid for my car rental online expecting that things would go smoothly which usually is the case. We rented a Nissan Versa which comes in a compact or Sedan. I had 5 travelers so got the Sedan, upon my arrival Donald said I rented a compact Hyundai Accent... he also kept complaining how hot he was and 3 times went outside to cool off. He took numerous customers returning cars during our check in process making it take us a hour to get our car. Advantage told us that it is not normal procedure to do that as I thought you finish 1 customer at a time. Advantage offered me a 20 percent voucher off for our next time. As if. Never using this company again.
I have been charged way too much money for renting a car for 4 days. I have arrived late in Denver due to a flight cancellation and still with a prorated rate, I ended up paying 345$ prepaid + 325$ after I returned a car. This is simply unacceptable, especially since I have only rented a car from Thursday to Sunday. First of all, I did NOT order a HUGE SUV. Only a regular car such as Toyota Corolla. However, due to 75 car shortage I have been forced to take a large SUV, Hyundai Santa Fe. Therefore I had to take out insurance on it, because I have never driven such a huge car, especially out of state. I wasn’t planning on taking out insurance as I have my own car insurance from CA, but I felt like I didn’t have a choice and it was too much to risk.
Secondly, I have been told that if I don’t take out toll pass for 39.99 I will be charged 25$ every time I have entered a toll! When I told that to my CO friends, they were shocked to hear that. It was hot and crowded at the location. I waited a long time in line and I have agreed on that in fear that I will drive on toll roads and will be charged so much money. Thirdly, I have chosen not to fill my tank for 39.76 and I returned the car with being close to empty and I still don’t know if I was charged extra for that or not. I only know that I was charged 325$ because of my credit card bill. To sum it up, I think it’s insane to charge someone 670$ for 4 day car rental!!!
This was a trip to visit my mother, who lives in Poland. She was visiting Colorado, so I just met her there and the price for the car has severely increased the cost of my few days trip. I have rented cars from many companies in many different cities, but I have never been charged so much money for it, especially that I did not want that big SUV and I didn't want to take out an insurance for it, since it wasn’t in my budget. That’s why I have reserved the car online and prepaid 345$ and did not anticipate those extra costs, not mentioning all the extra fees, such as 59.31$ concession fee, energy surcharge, taxes, etc, etc. I know that I have signed and agreed to the term. I am not stupid. However, I firmly believe that 670$ for a 4 day car rental is overly excessive and not fair. It left me a bad taste in my mouth and a hole in my wallet.
Lastly, I have been trying to connect with one of the representatives from lost and found, because I have left my sunglasses inside the car and no one is able to help me via phone or writing me back for the past few days. This is beyond frustrating and unacceptable. How hard is it to call back regarding left sunglasses?? They were over 150$ worth and I call everyday asking and they are clueless telling me it's hard to contact Denver "busy" location, but no one is ever calling me back!!! I am beyond disappointed and frustrated.
This was by far the worst experience ever, everything was fine up until the point I returned the rental. It appeared that I had been overcharged. I called the 800# to verify that everything was correct. They hung up on me at least 2 times and refused to let me speak to a manager. After the 4th time I called back I finally got an agent with some common sense and customer service training and she walked through the charges with me and offered her apology. Needless to say I will never rent from them again, no one should. The BBB needs to look into this company and Advantage needs to redevelop their customer service system.
When I took my family to Kauai for our 45th wedding anniversary celebration, I needed to rent four cars. Obviously, the cost was an issue and I found that Advantage would rent me these four cars at half the rate of two mini vans or one 15 passenger van from one of the major companies. Our check in went smoothly and the special I found allowed three drivers at the cost of one. When we checked out, two of the contracts charged for the extra drivers. When we tried to get it straightened out, we were able to get a refund on the two contracts that were charged extra and so, all-in-all, we got the excellent rate, great cars, issues resolved and a great trip. Memories for a lifetime. Thanks Advantage.
We hired a car from Orlando Airport which was already pre-paid, however we decided to pay extra for the Roadside Assistance. One day into our holiday and the car stopped, we called Roadside Assistance which refused to come out and told us to find jumpstart cables at Universal's. A car park attendant told us that the problem was that the battery was leaking acid. We phoned up Advantage that evening which took 3 hours to get to the right person as they kept on transferring our calls to one another. They agreed to send a new car the morning after, which they did. When the guy arrived, he insisted on taking the previous rental agreement and give us a new one.
The new rental agreement had been modified to hide charges all over the place and some strange charges which did not even appear in the first agreement. I was unable to understand why we had been charged and why their charges did not even add up to the final figure. We are now letting the credit card company deal with it, because they are a bunch of crooks and we are not getting anywhere with them.
I sincerely believe that Advantage took advantage of me. I was a walk up. I specifically stated that I did not want any supplemental liability. I was first quoted 220 for 4 days. I said that was too much. So they quoted me 160. I was on a vacation with my family and took the easy way out. I said I had AAA. They said they were giving me the AAA rate. They said that AAA had FREE supplemental insurance. I repeated I did not want it. They stated it was free. I signed their screen print out, very difficult to read and paid 160. Later when I read my contract my fee was 72 for the car and 15 dollars a day (x 4 = 60) for supplemental insurance. If you want to go back to the airport and fight and ruin your vacation you can. I choose not to. Later speaking to a supervisor, they told me this was standard procedure. I believe I was cheated. DO NOT RENT FROM ADVANTAGE.
Advantage has the worst staff and evil policies. I had a reservation to rent from them at the airport. I waited one hours with only three people in front of me. Then they told me that they could not rent to me because I needed a private car insurance because I was a local driver. Dude, if I had a local car insurance I would have a car and would not need to rent. This rule when booking on expedia is nowhere to be found. They are absolute liars and should shut down as an enterprise. Of course I walked over to Budget and they did not have a problem with me being a local driver. Advantage take huge advantage of their customers. Stay away from them!!!
DO NOT RENT FROM THIS COMPANY!!! What a fiasco. Not only was I forced to upgrade even though I had prepaid for large SUV, I was double charged, delayed for over 1 hour in trying to get this resolved prior to my leaving, was told they could not give me a receipt because they didn't know how to??? This is on top of 3 hour travel delay caused by this inconvenience. Was offered NO compensation for all this mess.
Then upon returning which I had to wait for 45 minutes for someone to arrive and open the business!!! The clerk put my return time in 3 hours later, which of course was an additional $44 charge. I called their customer service number. After waiting 45 minutes, was told I would receive resolution within 24 hours. Well, guess what. I have now been on hold for over 30 minutes, hung up on 3 times and am STILL waiting for resolution. Oh and by the way, just received a receipt in email, yesterday. I will be going to our local consumer reporter. If you never consider reviews, I suggest you pay heed. I wish I had. FRAUD. RUDE. NO ACCOUNTABILITY. DON'T PAY WITH CREDIT CARD!!! IN FACT, DON'T PAY UP UNTIL ALL IS LEGIT ON PAPER!!!
I reserved a car through the Advantage Rent-A-Car site and hidden in the terms and conditions was a clause about a $50 charge to cancel a reservation. I have never had a rental car charge me to cancel a reservation 1 week ahead of the rental date. If I would have read the lengthy terms and conditions I would have seen it, but it is hidden!!! If I would have seen all of the poor reviews I would have never reserved the car in the first place. Based on the deceptive pricing and the number of poor reviews, I guess I am lucky to not have rented from them. DO NOT RENT FROM ADVANTAGE!!!
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