About Advantage Rent-A-Car
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It is out of character for me to complain about a company like this, but I will never rent from them again and don't recommend it to others. My 2021 car had a faulty sensor that resulted in the gasoline I filled it with not being registered by the tank, even 15 miles down the road. This caused me an unnecessary stop, unnecessary stress, and unnecessary expenditure, and in all my years of driving, I had never come across this issue. It is far from common. Yet their service agents didn't bat an eyelash and never offered me any kind of reimbursement for this unusual problem when I told them about it, both on site and on the 1-800 number
Beware of hidden fees when hiring a car in Orlando. Hired a car online, got a good rate but they very strongly advise you to pay $9.99 per day to have their electronic toll payment. If you do not and pay cash at tollbooth you will be charged $15 per day every time you use a toll road. In short, they increase their competitive hire rate by supplementing it with “an optional” Toll fee charge. Client satisfaction appears bottom of their priorities and it’s no surprise that they are not accredited by the Better Business Bureau and have a rating of “F”.
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Good to mediocre: The car was nice and drop-off was a breeze! The shuttle service was fine (although had to wait an hour to be picked up). Bad: At check-in he sold me on a $9.99 fee for toll roads. It turned out to be $9.99/day. They asked me if I wanted insurance. I said No as I already was insured through my credit card. They added a $14.99/day supplemental insurance anyway. I didn't notice any of this until I arrived at my destination and saw the emailed receipt.
I immediately tried to email and call. I never received responses to my email. I got connected to Advantage customer service (general) on the phone and was told that there was no way to call the rental location. I was bewildered, but had no choice but to trust their word that I would be taken care when I dropped off my car. They did eventually agree to send an email to the Orlando location to request a refund for at least the insurance so that a record would be created.
When I returned the car I was told that nothing could be done at the moment and was promised a call from the manager to resolve my issues at a later date. I had a plane to catch so I had no choice but to leave. I never received a call. I called several times afterward and was eventually promised a refund for the insurance. That refund never was made. It's been three months since the trip and I still have not heard. In the end they charged me well above twice the price I was quoted.
On day 4 of 10 day business trip, I get to Dallas on last flight of night, go to Advantage Rent a car, they said I can't go to Kansas (which was important part of trip). The only time I have ever encountered driving restrictions was taking to different countries. The language stating you can't take to Kansas is buried 75 lines deep into the terms and conditions. Really misleading.
Now to the car. Car was a Nissan Rouge. Drove horribly. Tried to get a car change in OKC (location which is closed). Car would pull to the right repeatedly. Car would auto brake if you moved 1 to 2 feet either right or left. Also would auto accelerate when you change lanes (which was the scariest thing). Worst rental car experience I have ever had.
I rent a car on 4/2/22 at DWF and the agent indicated the tent on the car pre-existing as marked on contract. Insisted for a different car but couldn’t give one. I returned the car on April 3 one day after with post rental inspection just to get a claim from Allstate regard a damage on this car. Big lies.
Rented a car for 2 days online. My total to pay at Advantage Car Rental was $54 including taxes and fees. My rental ended costing $170 with hidden fees/taxes. Paid extra for insurance $50, toll package $19.95 and $36 in fees/Florida taxes. Not a good experience. Do not rent from Advantage Rental. I agree with the March 8 review.
Overall renting a vehicle for this company was not bad but there are a few things to be aware of:
1. They will try to get you to pre-pay for tolls, insurance, and gas.
2. If you use a debit card for your rental transaction, they will hold a deposit which is expected but after you have returned their vehicle and you have closed out your business....your DEPOSIT WILL BE HELD UP TO 21 DAYS!! This ridiculous! I used my PayPal debit card and they explained this is not them but Advantage Rent A Car!
3. I had an early flight out of Orlando on the day I returned my rental. During the drop-off, I was told to drive in and look for an empty parking spot and leave the vehicle with the key inside the car unlock. There was no one to do a check-out or inspection....So I left the car in good faith and with prayer that I won't get a bill with ridiculous charges. My prayer was answered!
Overall, my experience was not bad but I won't say it's excellent because of customer service, and inconveniences due to how they handle financial transactions.
I cannot recommend this company. When I picked up the car near Orlando airport I was forced to buy insurance that was already covered by my credit card. One week after the return I got an additional bill for toll fees in Orlando, for a toll road that I never used. The amount was deducted from my credit card. I wrote them an email, explaining that - no answer so far.
Do NOT rent from this company! I rented a car from them last week in Charlotte, NC at the airport. As is customary, I walked around the Toyota Rav4 with the attendant. He thrust paperwork in my hand, gave me the key and walked off. When I got in the car, I noticed a huge vertical crack in the center of the windshield. Sensing trouble, I drove back by the attendant booth and caught the attention of the attendant who was helping other people. I rolled down the window and said "there is a huge crack in the windshield". She waved me away and said "I already put that on the paperwork." In a hurry, I wrongly assumed the paperwork would cover me. Well, no. I brought the car back five days later, with said crack.
Advantage is now saying the crack was not there when I rented it, and are making a claim against me. They have video of me trying to make this right (but claim they have no idea what was said, and the attendant conveniently does not 'remember' any of this). I think this is fraud and they have rented this car out multiple times with the same issue. I'm so upset because I walk through life trying to be totally honest and responsible. Do NOT use this company - they are low life.
I reserved a car through Priceline and then Expedia for Advantage Car Rental. When I got there they asked for a utility bill because I was “local.” None of this is in ANY site including their own. Then, they did the bait and switched by telling me that mileage wasn’t unlimited as advertised and reserved. I ended up not being able to get service after traveling 40 minutes to get to the place and be dismissed with this garbage. A TOTAL waste. Would NEVER recommend them.
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