Advantage Rent a Car Reviews

I don’t want to leave any stars! Run away from this company at all cost! The employee was so RUDE, Brian **. He referred to as LADY about eight times then he said I did not have enough insurance to cover the car and then I would have to raise it. I have 100,000/ 300,000 full coverage on my vehicle. I have never been so disgusted with customer service ever in my life. This was the Tampa airport on Cypress Street rental car company.

I have booked car for 7 days from 7th Jul to14th Jul 2025. The service was totally shocking as no one was picking the phone and someone at the airport parking informed that the Advantage is out of business and some new buyer is now running it. Even the bus stops, call center numbers, etc. in online booking are old and advantage has not taken pain to revise it. Now coming to my specific issues, I have informed over the counter that usd 21 were charged extra as my booking with Expedia was for 84 usd and I was charged 105 usd in receipt. I was promised that the same will be released in 2 to 3 working days. However, till date I have not received any refund and even Advantage is not replying to my emails. No refund till date... 100% cheating.

DON’T BE FOOLED! NEVER AGAIN! This was the worst experience I’ve had with a car rental. If I could rate NEGATIVE A MILLION STARS, I would! Despite all the challenges they throw at you, the people are SUPER rude! DON’T DO IT!

Customer Service won't answer the phone. Goes straight to voice mail and no call back and no response to email. This has been going on for 72 hours. There is no local number to call and no email to the Orlando rental center.

I had a very bad experience when renting my car from Advantage Rental in Orlando. The first issue was having to take a bus to the lot and the pickup location was not correct on our itinerary from the travel agent I asked. Said he wasn't supposed to tell me and was lucky I asked him but felt bad for us and told me the area and to look for the Wally World bus which was so far down we couldn't see if from where we were. I had to walk my mother and out bags to the opposite side of the airport bus area, with bags it was a nightmare. The bus guy said they were full, and we would need to wait. I did walk past a few bigger parties waiting to get on the bus and pleaded with the bus driver that since we were only two people. He looked at the seats and there were people that moved together so we could get a seat on the bus.

Poor experience- went to pick up car in Vegas after flight. Advantage never informed me that they relocated! By the time I get new address from handwritten sign in window, and get to new address, they're closed!!!

Just a quick complaint about the facility in Las Vegas, the front desk service manager was so high she couldn't even stand up, thus was extremely unprofessional. She stated that she has rent our vehicle out, and offered to give us another DUV for $2000. We had already prepaid through our company. We left and went to National. They stated we were 2 hours too late when we were right on time. We call them Disadvantage by the time we went out the door!

This company is a ripoff operation masquerading as a car rental business. I reserved a vehicle through Priceline for $102.90. When I arrived at Rent a Car Advantage’s Fort Lauderdale location, they hit me with a barrage of bogus fees and forced insurance, jacking the total up to $589.44. I clearly told them I had my own insurance and declined their coverage. They didn’t care—and never even looked at my policy. They just slapped the charges on anyway. Worse, I’m deaf and rely on written communication. When I asked the front desk agent to write down the info so I could understand what I was being charged for, he refused, saying it was “too long to write.” The level of disrespect and ableism I experienced was outrageous.

I was told that since I had West Bend insurance I got a discount for fuel. I declined their other service they wanted to charge me for. They then had me sign a pad, which he had me screw through it quickly and initial the box. I did not get any paperwork to view after I was finished. Gave me the key and out the door. After leaving I received a email showing the charge. I was charge more for the gas and he lied about the discount for the filling the tank. The tank amount would have been less also, than what they charge. They charged me for roadside assistance which I did not agree to. And I was told I had to take the 11.99 toll pass and if I didn't take it, the would charge me a service charge and had to stay off the highway. The car also stunk of Pot. Horrible company and they lie.

The Las Vegas location is to be avoided at all costs. Firstly, I waited an hour just to pick-up my car. Secondly, the car offered was nothing like what is indicated on their website for that category (it felt like a bait and switch). Thirdly, the car that I upgraded to kept saying that features were not available and the car needed servicing. When I returned the car there was an issue and when I asked to talk to a supervisor I was denied. To say that I am extremely dissatisfied with my experience with them is an understatement (and I'm not the only one).