Advantage Rent-A-Car

I reserved the rental car on Expedia. The price once I got there was about $80 difference but I was ok with the hidden fees. I was talked into prepaying the gas by the rental agent. I told him that I wouldn’t be driving the car that much. He told me that I would be reimbursed for gas that I do not use. I paid for a full tank of gas. I have attached a copy of the return receipt. I was charged $42 for a full tank of gas and returned the vehicle with a full tank of gas. They refunded me $4.42. I called customer service and was told there was nothing that could be done because they are not aware of any policy of refunding the cost of unused gas.

A minute ago. NEW. Really poor/bad service. I've never seen such a bad quality of service. I rented a car at the Miami international Airport. I booked a full size car, but the staff said Nissan versed is the same value as Toyota Camry. I went down level to get a car. There was no staff that helped you to find a car. I finally found the car that had many damages! I went back up and requested a different car! That was so unfair for me. I paid the full size car! They were saying there is no car left! Then, why did they confirm the reservation!! I waited and waited for Toyota. It took over an hour to leave the site! The staff was unprofessional. They charged me almost $350 and $450 that wasn't under my responsibility! Once I found that, I called them several times. No Answers!! I was so worried!! They need to improve better customer service! That experience ruined my day!!

Hello Advantage Rent-A-Car:

I am submitting a copy of the review I sent to them. I originally booked an UPGRADED standard car for 4 days. After I was told I would need to put down a $250 deposit, I had to change to renting the car only ONE day. First of all, this was all done through Veteran's Advantage so originally I received a lower price. When the rental was changed to one day, not only did the rep charge me $65 for a one-day rental of an ECONOMY sized car (she said there was no standard car in the inventory only economy although I told her I had upgraded online to a standard car), she never used my original Veteran's Advantage price and just charged me what I KNOW was not Advantage's price for an ECONOMY - sized car.

I would give them no stars if I could. BE AWARE DO NOT RENT FROM THIS COMPANY!!! To start when we picked up the car, the rep told us we could return it by 5:30 PM the day it was suppose to be returned, our plane didn't leave until 8:00 PM. As advertised $19 dollars a day, for 5 days total was suppose to be $127. Our Grand total ended up being $244.00.

Rude customer service from the start, I should have walked away then. Nobody was at counter so had to wait for 15 minutes. Picked up car and left. Car was fine, upon returning vehicle I waited for over a half hour because attendant was working three different companies. He checked car - said everything was fine. When I requested a receipt, he said the machine was broke and he would email it. About an hour later I received the email. I was charged a late fee and a smoking fee when I was neither late nor a smoker. That explains the broken receipt machine nonsense. This place is a scam and I would suggest never to use them.

Advantage car rental is very dishonest and misleading company. I would never ever use them again. I was charged for highway pass that I did not use or want and was told when I rented the car that I would not be charged if I do not use it, and I did not use it and was still charged. They also tell customers about the gas usage and charge you for the gas. I tried calling customer service and they were no help.

I rented an economy size vehicle during a stay in New York in January of 2020. My only purpose for the car was to get to NY to Newark airport in NJ - next day drop off. Upon dropping the car off the assistant double charged my CC and informed me that she rectified the charge. However, upon my return back to Texas, I’d noticed that the charge had not been removed. I followed the appropriate steps for a (1) call to the company and (2) submitting a dispute to my Cc company. The customer service center for Advantage was unhelpful and almost insinuated that I was wrong, although I had all documentation in front of me. My CC company disputed and I was reimbursed, finally, in March. It is now May and they are trying to collect the money from me all over again. I rent with other companies regularly for work and have never experienced anything like this. I’m highly disappointed!

As part of a timeshare from Tahiti Village we received a free 3 day car rental from Advantage Car Rental. We were told by both Tahiti Village and Advantage that there would be no additional charges to us. When we arrived to pick up the car, the lady at the counter of Advantage asked us if my husband wanted to drive as well. She did not mention that there would be any additional charges. She then proceeded to tell me they needed my credit card in case of any damage. She then asked us to sign an electronic pad, without showing us the contract. I asked to see the contract, but she said that it will be printed after we signed. It wasn't until we returned the car that we noticed that they charged us for my husband and he didn't even drive. They were deceitful in their dealings. Stay away from ADVANTAGE!

My experience with Advantage was fine until I realized they charged me for collision insurance I specifically asked to waive, which is frighteningly common for this company. When I originally called the customer service department, they gave me the runaround telling me the corporate office reviewed my case and denied the request... Then after some pushing they said corporate approved a 20% refund... All lies to get you to pay extra! Finally I called a different customer service number and got an extremely helpful gentleman named Sebastian to waive the fee for me almost right away (no corporate review needed... Interesting!) Thank you so much Sebastian for reviewing my case and for giving me the assistance I needed. Advice to new car renters - double check EVERYTHING and beware of scams!