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Reviewed Sept. 26, 2023
I rented a car through orbitz which turned out to be Advantage. Price was $133.00 for 6 days. Landed in Orlando Florida, they bussed us to the rental. I walked in, gave them my name, driver's license and car insurance. They tacked on another $100 for toll fees so I ended up paying $233.00. We get outside and inspect the car. It was a 2022 black Nissan Altima. The car was covered in scratches, both head lights, back lights, passenger tire was missing the cap to the valve stem, radio didn't work, back up camera was floored to the bottom of the ground, and the radio was stuck on Spanish.
After checking the car over, my fiance put our luggage in, and we could hear air spewing from the tire. We begin to drive to daytona, air is again spewing from the tire. Check tire pressure. So we pay to put air in the tire. Get to our condo, nap for 3 hours, drive to dinner, check tire pressure. The tire was at 24 pounds of air. So we call the next day. I spoke with Maria. I asked of we can return the car, it wasn't safe to drive. She agreed that she would give me something else, no problem at all. Drove 1.5 hours back to Orlando. We are stuck at the gate, no one is there to open the gate to let us in. My fiance had to get out of the car and yell at them to do their job and let us in the parking lot.
We get in, park the car, some young kid says, "Just leave the keys in the car and head out." I told him no way, we are exchanging the car. He begins to ask me what's wrong. So we tell him. Go into the building and again get greeted by some ignorant kid, we tell him what's wrong with the car, and he tells me that I dated the car and I will be reliable for the damages. Be brings me a picture off of his personal cell phone. It's a blurry photo of what appears to be a hub cap. Again it's so blurry I can't even tell what the picture is. He tells me that the rim is bent, the valve stem is shot and it will cost me $400 and that it didn't look like that prior to me picking up the car. There is no rim, it's a hubcap.
I argued with him, told him we never hit anything, no one hit me and I refuse to pay for someone else's damages because the inspection was not done correctly. He again tells me it's my fault. Gives me Maria's email to fight with her over it. Then he offers me a 2023 dodge charger. I ask him how much that's going to charge me. He states that it is free and on the house. Cool, we leave and all is fine. I bring back the car 14 hours later, filled up full with gas, shake the sand out of the car and clean it out. Pull in, they tell me to leave the keys in the car and head out. I yelled back and told them, "No, you will complete the inspection while I am present."
The kid does the inspection, take his personal cell phone out, and takes a video on the outside of the car and inside of the car and that was it. 5 minutes after check out, I get a bill for $601.00. Advantage charged me for the car plus the $400.00 and put a pending charge of $250.00 on my credit card. Total cost of the rental car for 6 days was over $1,000. I called my credit card company and reported fraud charges. I REFUSE TO PAY THIS BILL. Also upon returning and picking up the new car, Maria had the nerve to laugh at me while exchanging the car. Rude, disrespectful, scam, fraudulent company. Never ever again. You ruined my vacation that I worked 15 hour days for for 6 months straight. I will report to the BBB and see you in court if you come after me for that bill.
Reviewed Sept. 18, 2023
They promote to rent a toyota Camry and on the counter they say “ never have Camry to rent.” They promote no hidden fees and wasn’t true. The gas refill offer is a scam because if you return the 1/2 of tank they take the full value.
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Reviewed Sept. 17, 2023
My name is Nadya and I wanted to share my experience with Advantage Rent a Car company in Orlando by the airport. The plan was to save some money by renting the car outside the Orlando airport (50% cheaper). The car rental companies will text you the place for pick up, and bring you back when you need to return to the airport. I reserved the car from June 24- July 1 for $250. It was going very smoothly with the Advantage until I have received the credit card bill. I was charged for the supplemental liability insurance which I refused twice when Luna asked me about it at the check in counter. I was asked to sign some paperwork where I put my initials on the left side of the contract (please don't sign thing until it's clear what you are signing away).
Supplemental insurance cost $250. Same as the" deposit " they put on the card, so I didn't catch it until the credit card bill arrived with the total charge of $500. I called customer service twice to dispute the charge, but it didn't result in anything but aggravation. And when you ask for the manager (Mike) or his email or phone extension-it's not the information they can provide. So Mike never got back to me. Also if you choose to use the ezpass for tolls, it's $10 a day and you would be charged this fee regardless of going through the tolls or not. Reading the reviews about Advantage rent a car I wonder how is the company still in business?
Reviewed Sept. 9, 2023
8/24/23- We arrive to pick up our car in Orlando. Get to the counter, business as usual. The guy brings the car around to us and hands me the key. No walk around, gas check, nothing. We get in, and I looked at the tank to check to see the level. Tank was 3/4 full, so I knew I needed to return it 3/4 full as well. 8/28/23- return the car and no one is helping us. A lady sitting in another car yells out, "Leave the keys in the car," and we are all set. We get our stuff and leave to the airport. I knew we hit a few tolls, so I was expecting that charge. Got the toll charge and decided to check if my deposit had been returned. It had not, so I called to check the status. First guy tells me on the phone I was charged the deposit and gas. I said I was disputing those charges. Get an email from the so called manager named Maria. I explained I was not given the car at a full tank and it was returned as it was given. She asks me for a picture of proof.
Of course after traveling all day I didn’t take the picture but I definitely checked the gas and car before we left, and returned it what it had when we got it. I would have no reason to lie about gas! If I knew I didn’t return it how I got it there is nothing for me to say like I didn’t dispute the toll charges! I also stated that I am NOT a smoker, so no one smoked in the car! When asked prove that I smoked in the car and about the gas, nothing! She couldn’t provide any documentation stating that they gave me the car on full and told me because it was “documented” that someone smoked in the car she was keeping my money and no refund. To see SO MANY people with similar fraudulent charges, these people are complete scams!!! Maria and her team are taking people's money! I also looked. They are rated F by the BBB! DO NOT USE them! Pay a little extra for a reputable company.
Reviewed Aug. 9, 2023
I rented a car for 8 days in Orlando for $458 with a $250 deposit. I returned the car in the same condition I rented it in with a full tank of gas. They rushed me out of the car and said we will email you a receipt. I get the receipt and was charged $185 for sand in the car. I have never heard of such a thing. You will never get your deposit back. They are scammers.
Reviewed July 24, 2023
CONSUMER BEWARE! This company is a SCAM! Booked a rental in Orlando for 4 days. Booked online for 120 - got the the counter it was 280. When I questioned the additional charges, the counter gave me an ultimatum "take or leave the car". After I returned the car, they charged me 445 for the rental. When I called to request the final receipt and explanation of charges, they said all charges were final and non refundable - still have not received the receipt. SCAM SCAM SCAM!
Reviewed July 5, 2023
Flew into Orlando Airport on a Friday night. Had a reservation already booked from Advantage Rental Car. Plane was delayed to the point I was worried that they were gonna be closed before I got there. Started making calls before I got on the plane. Their website said they closed at 11pm. Left a couple messages. Never got a message or returned call. Finally after some research on my end I found the number of the park and ride company that they are in the same complex as and found out that their hours on their website are wrong and that they are open till midnight.
Got to the location to pick up the car. They kept saying I needed this and that and almost doubled the price of my reservation rental. Go out. put my stuff in the car look it over and climb in. Immediately the Change oil light comes on. I go back in and tell the counter guy. He says “they probably forgot to reset it”. And “hopefully that’s all because he don’t have any other cars”. He climbs in. Looks at it and says “yeah it’s not been done and is due, but he’s gonna turn the light off and to drive it.” So he does.
I get to going down the road and hit the brakes kinda hard (just checking them) and I hear a loud metal on metal grinding sound with a bad vibration in the pedal. Drive the car for a week. Return it with no damage. A couple days pass and I’m looking at my credit card statement and I have an additional $850 charge on my credit card. Began trying to contact the rental company. Never talked to a human being. Left numerous messages and emails took 2 days till I finally heard back from them and a woman tells me “that the car had a busted windshield.” I told her it absolutely did not have a busted windshield and my girlfriend agreed. It was not busted. The woman said that her supervisor would contact me. Still ain’t heard from them. I had to contact my credit card company to stop the charge. Would walk before I ever rented from this company again.
Reviewed June 28, 2023
Booked a rental through Booking.com and was never told the car rental was off site. Arrived at airport and shuttle never showed up to pick us up. 30 plus phone calls to advantage to pick us up and nothing. Had to rent a different rental car. Advantage then took $50 from my account without authorization for a "no show fee" disgusting and unprofessional customer service.
Reviewed June 19, 2023
I don't understand how these thieves are still in business given all these horrible reviews. DO NOT FALL FOR THE CHEAP PRICE TAG. I PROMISE IT WILL BE TRIPLE THE AMOUNT. A rental that should have only costed us about 300$ cost almost $800. I returned the car just the way it was rented and they took my security deposit. I called and asked about it and they promised it back but that was never refunded. In our contract it states we get one full tank within the price we pay, however when I returned the car with more than half a tank left they surcharged me for not returning the car with a full tank.
I added a carseat for my toddler and they gave me an old, dirty expired car seat. The woman who was working the desk up front admitted to how old these car seats are. THIS IS NOT LEGAL. They should not be giving out these carseats. I felt unsafe with my daughter in the carseat that I ended up buying a new carseat and checked it into my flight upon departing... The carseat was so filthy that my daughter developed some sort of rash around her neck. Do yourself a favor and rent elsewhere. I promise paying 25-75$ more with a well known name (Hertz, Enterprise, etc) will save you the stress, aggravation and money (and your child's life if you are renting a carseat).
Reviewed June 19, 2023
I came to this location over the Memorial Day weekend. I booked online at rate with taxes of $60. I arrived at the location within the hour. When I arrive they tell me they don't have my vehicle size anymore and I have only two options. I said, "I don't care." I just need to be able to get from A to B. I was only traveling with my daughter. I said, "Give me the one with the better gas mileage." When she quoted me the price I believed that was with the security deposit. I was eager to get out of there as my daughter has special needs. It was already a production traveling with her and this had actually been a second rental company I had to find after learning that the car that came with the package I had booked for my travel was offsite and didn't provide shuttle service. After trying to get the booking agency to change it to an onsite location unsuccessfully all they could do was cancel the car portion of my package and I had to find a rental.
By this point my daughter was hot, agitated, and hungry. I knew there was a potential meltdown on the way and I just needed a car and to get her food and to our room. When then small pin pad you you initial saying you agree to this, that, and the other I didn't think anything because again I thought the quote included deposit. It was until I received the receipt to my email that evening that I saw they had charged me $253!!! From $60 to $253. Are you serious. They had upcharged me for the vehicle they said they only had available. First of all if you rent a car and then they run out of the size, they generally don't penalize you. They waive any fees because that's not the customer's fault.
I immediately called customer service and disputed the upcharge. I was told the GM would get back to me within 3 days. I knew it was a holiday weekend so maybe longer. After a week no call. I call customer service again, they said they will send another request for a response. I send emails, no response. 3 weeks later I call customer service again and they tell me they closed the ticket. Too bad I signed the agreement. Not once did anyone call me, or send an email, or try to provide any level of customer service. The worst customer service I've ever experienced. I am not dropping this. This was almost $200 I had not budgeted for. This was my daughter's dream trip and this really hurt my budget to do everything I could for her. I'm a single mom and I work 3 jobs so to be robbed like this and taken advantage of when I worked so hard to make this trip happen was just unbelievable.
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