Advantage Rent a Car Reviews

I rented a car from Advantage in Orlando FL, declined coverage for insurance at least 4 times while talking to an agent. She told me to sign to decline... When in fact I had been accepting. Costs me another $160 which I declined. Mary the manager and staff told me "sorry can't help you". You will need to reply to the survey and see if they will do anything! Never rent from there, awful.

I would like to register a complaint about Advantage Rent a Car. I rented a compact car with a one car class upgrade (intermediate), which should have been a Kia Forte or similar. Well when I got to the office at Sky Harbor International in Phoenix, the agent tries to sell me a lot of things that I didn't want or need. I declined the offers, which included, a car similar to what I drive, a tank full of gas at a "special price" ($2.63), and extra protection coverage. She was relentless in trying to get me to purchase additional things that I DID NOT WANT. Then she tried to put me in a compact car and I had to remind her I had already paid AND was entitled to a one car class upgrade. She again tried to sell me a Mitsubishi Outlander or a Toyota Camry (at a higher cost), but I declined. She then said all she had to offer me in that class grade was a Mazda 5, which is really a "small" minivan. I said that would be fine and go to retrieve the car.

Had the same problem as others have mention. IF you live near 65miles from the rental place, you need to have your own car insurance (apparently your credit card car rental insurance is not enough) and they do not offer their own rental car insurance. Now here's where common sense should kick in. If I lived 65miles from the car rental location and had CAR INSURANCE; that would imply I have a car so why WOULD I NEED TO RENT ONE. Completely wasted my time and almost messed up my plans until I seen Budget's Car Rental a few blocks away and they was really helpful. Staying away from this company and going to file a complaint with the BBB. They still haven't refunded my money which that lazy fat employee said she was going to do. Employee was lazy and was not helpful whatsoever.

I was misinformed by the clerk at the desk, Lissette. She quoted me a price of $18 for 2 days of coverage on insurance. The actual cost was $22.99 for each day. The managers Sean told me it was my fault because I didn't catch that on the receipt but I would not have agreed to that price if she hadn't quoted me the wrong amount. I wasn't going to get the insurance anyways but the price was ok originally. I specifically asked her if that was $18 for two days and then it would come out to 9 dollars a day. She said yes so I agreed.. The total cost of the car rental itself with taxes was 35. The insurance alone was 44 dollars more than the rental price of the car. I would not come to Advantage again with the customer service that I received.

Made a car rental with them. Place was running late due to weather. Got to the airport. Called the rental place. Told them we were getting off the plane and we needed to be picked up. And the lady on the phone said "well we close at 12:30." And I tried to explain and she said "you would have to be here by 12:30." Well there was no shuttle to pick us up to take us to their location and we ended up at the airport with no rental and had nowhere to go due to all of this. We were stuck. Not a happy customer. They said "we open in the morning." That was a lot of help.

We were charged extra for an additional drive when I repeatedly told the representative that we only wanted to pay what was reserved on Expedia and didn't want anything extra. $60 and tax. I am going to refute it on my credit card and see where that gets me.

Do yourself a huge favor and don't even think about this bad bad company. They rude. My vacation in Hawaii-after 14 hours of flight. They said that they don't have my car. I had reservation and payment confirmation and everything that was needed. When I started to ask for answers one of the representatives a (big) guy in the front desk started to curse and shout on me. I'm an old person and in the place I'm coming from you have to respect old people. When I asked him for his name he cover his name tag and get crazy, started to shout on me while he wasn't part of the dialog between me and the other representative.

Okc branch owner ** thinks that women are nothing. He was rude and his manager ** laughed in my ear when he told me that my call back note was put under a lot of papers in the office and that's the reason he didn't return my call. I was rented a minivan that had a crack in the windshield from bottom to top. Two women with five children had to go two hours out of our way through the worst neighborhood to exchange the vehicle out when lights kept coming on the dash of the vehicle. I was told by second location we should not have been rented that vehicle in the first place due to the cracked windshield, that it was a safety hazard. I asked for half off my rental for all the inconvenience and was told I could have one day off and a voucher for two days. For that just give me three days, it's the same thing. Cannot get anyone at corporate office. Such a scam, I would never rent from Advantage ever again..

We left our baby's (20 month old) prescription glasses in the car and notice it as soon as we walked away. In less than 1hr the car was rented to another customer. We waited 10 days while we called everyday - begged and remind each person in the other line to leave a note to remove the glasses before they rent the car again. Each employee insure us they will do so.

BEWARE! BEWARE! BEWARE! Do not rent a car from this company. You will be sorry. Reserved a car for $145 and charged $435. Car was defective and company refuses to reimburse money. Added on add'l charges deceptively. I am currently disputing charges with credit card company.

I got pulled over by cop because the MA car was without inspection sticker. This resulted in a $50 warning. I do have 30 years of absolutely clean driving record. I requested refund of rental charges and they are still processing it after more than two weeks. No response so far. Also, I was charged for tolls I never went through, $32.45. This is also still being investigated.

Rented a car in Denver and left GPS. Can't even contact them to report by phone because their mailboxes are full. Sent 2 emails to their customer service and received no response. They should rename it customer non-service.

With all due respect to Advantage, it is inconceivable that I was charged over $700 (seven hundred) for a three day and a few hours stay in Denver, Colorado. Upon speaking to a representative via telephone, I was told that the charges were within reason. Can you imagine renting a car for a little over three days and paying that amount? I was told, not at the time of rental, that there were excess charges, $34.50, $91, $20, $51, etc.

April 6 this year I had created an itinerary through Expedia that included a reservation for an Advantage rental car in Lihue Hawaii for a period of 6 days. Due to a flight delay I arrived late at the Lihue airport. My rental car was to be picked up at 7:00 PM. I was late and did not get to the rental car lot until 9:30 PM. I called customer service for Advantage and spoke with a representative who was in Arizona and told him my problem. I was told that Advantage automatically cancels reservations for people who are late. I understood this and accepted it.

I paid for rental car through priceline.com fully and used the car as agreed and turn car back in on time, full of gas. And when I received my receipt via email, another $115.00 was added. I contacted the company and they could not tell me why I was billed that. So I disputed that portion. The agent was unprofessional in OKC and they bill you without reason even though you paid in full in advance. Terrible experience and they will never get another dime from me and I suggest you do the same. DO NOT USE THIS COMPANY!!!

Beware and avoid at all cost. Advantage car rental takes advantage of you. Reserved an economy car from Advantage car rental out of Phoenix Sky Harbor airport online for 10 days with no extra bells/whistles for 300+ dollars. Final cost at check in was over $600 for so called "mandatory" insurance. Needless to say we did not book a rental with that company. Went elsewhere and rented a vehicle for much less than the original quote, funny thing - NO mandatory state insurance was required.

My fault I lost the key to the rental car. AAA opened the car, searched for key. Could not find. Towed back to Advantage. Paid $200 plus tax for lost key. They gave me a break, charged me less than the $8.99 to fill the tank. However, four days later they charged me an additional $144 to pay Papa Locks to open the car which was already open on both sides, as I had told them. I called Papa Locks and they charge $65 for the same location, same car. Now I have to have my credit card company dispute the charge because the car was already open. "**" didn't bother to return my call. BEWARE!!!!

I had reserved a SUV as my husband uses a scooter to get around. A SUV was not available and I was given an Impala. This vehicle had a huge trunk but the scooter would not go into it. I then had to load the scooter into the backseat which was very tight. Each time my husband needed to use this scooter, I had to pull with all of my might to unload the thing and then when it was time to load, kill myself to get it back into the car. A SUV would have been so much easier! The other issue were the taxes and insurances. Unfortunately, my insurance company dropped the out of town insurance on rentals so I had to take the extra insurances. The cost was out of this world! I went from a $307 CDN cost for a week to almost $745 US! Ridiculous!!!

After reading the reviews below and surviving the experience, I think it is safe to say DO NOT USE ADVANTAGE RENT-A-CAR. This is the worst company I have ever dealt with. Terrible customer service, inexplicable. I can't find the words to describe what an awful company this was to deal with.

I have rented cars for thirty years, and my experience at the Austin airport the first weekend in May was horrific. I waited AN HOUR AND TEN MINUTES in line to get a car. The service is horrible. Management knows when their renters will arrive from their flights, but they don't plan accordingly. Advantage was a couple dollars cheaper, but they were not worth the hassle. All the other rental car counters cleared their lines in under ten minutes. NEVER AGAIN.

On April 24, 2015 Advantage Rent-A-Car at Dallas Love Field left me stranded when they closed and left me and other stranded. Dallas had experienced severe weather and planes were backed up. Reports indicate that the terminal had been evaluated. My flight was held on the ground in San Antonio and when we did arrive at Love Field, no gates were available. Advantage left me stranded at 12:15 AM on April 25 with no car and no alternatives.

I am living Boston MA. I booked a compact car through Priceline this weekend. When I wanted to pick my car up at airport. The lady behind counter refuse to rent a car just because I have no prime liability insurance. How come? What advantage was doing for me is illegal in State of MA? Is this a customer discrimination? I am just wondering. Who can give me answer? Please.

What a terrible experience, I have never been so disgusted with customer service in my life. Being a bigger company I understand there's guidelines laid out for certain situations but when the whole staff managers included act like you're not worth their time anymore you've come to a bad place. Our rental keys were stolen along with a whole backpack right off of our stroller on Santa Monica pier. The stroller was in my mother's (the renter's) care. But apparently since the keys were in my sister's backpack (simply for safe keeping) the stolen keys were negligence on my mom's part...

Check in process - 2 stars: Wait time was ok for a minimally staffed check in later in the evening. However, the rate I booked online was more than tripled after having to add insurance. Yes, insurance is a "choice" but in my situation - that's not really the isn't. If I would have just known the costs on the front end (and this goes for all car rental services, not just Advantage), I would've been fine with it. It was the surprise of how much it was going to add that was irritating.

At Houston Hobby Airport, I asked where we need to pick our rental and they said the shuttle bus was right outside the door. Got on bus, arrived at rental lot, and they told me I needed my contract from the airport. So back on the bus, back to the airport. When we got to the counter, they said they had no cars. Waited over an hour. Decided to just cancel and get a car from another car rental. Called customer. They said since it was prepaid that I would have to cancel online and pay a $50 fee. I thought, "Ok," but there isn't one place online to cancel. Now, still waiting. Horrible and unfriendly staff.

Advantage places a toll-paying chip on the car which appears to automatically trigger tolls. There appears to be no way around this. I was charged for crossing 2 bridges which I did not cross. How to prove that I did not cross those bridges?

I rental a car in Ft. Lauderdale on 1/2/15 Through CarRentals.Com. It took me over 1 hour at the counter before I was even waited on. It then took me another hour before they brought the car, while their people were standing around chatting. By then I'd had it. I got in a drove away. When I got to my friend’s house about 30-35 miles away, they took a look at the tires and wheels and said "you can't drive this car and you have to return it." The next day I called Advantage, was told that they had no cars and that I should call back in a couple of days to exchange the car. Several days later on my way back to Ft. Lauderdale I exchanged the car. Another couple of hours wasted waiting but they did finally bring me a car, which was fine.

I had reserved a car with them 2 months in advance, flew over 2,000 miles, got to the counter, and they rejected me. They told me to go to Alamo and didn't offer transportation. Alamo wasn't a short distance with three suitcases and two little kids in a big city and it was 9pm at night. I tried to call the customer service and tell them that I rent a car every month in a different state and this has to be wrong but they said there was nothing they could do for me. Horrible staff and horrible representatives. I just walked right next door to thrifty and dollar and got the same car with dollar for the same price and no problems nor any discrimination.

In March 2015, I rented a car for 5 days from Advantage Car Rental outside of Tampa International Airport. When I signed the paperwork, I was asked I wanted to pay daily fees for toll road passes, I said no, we would be using limited toll roads and when we did, we'd pay cash. The rep said alright, and went on. She never explained that we could find ourselves on an ORT toll location - one that does not accept cash payments. Nor did she explain that once you were on a toll road, you're sunk - the rental car agency charges you $4.95 a day for every single day you rent the car- that is wrong, wrong, wrong.

I reserved an economy car for an approximately 30 hour period. The company didn't have an economy car ready for me, so, much to my disapproval, they stuck me in a mini-van. Before even being allowed to see the vehicle, the representative made me sign the vehicle inspection report, assuring me that the car had been thoroughly inspected, and was 100% free of damage. This was at approximately 1 a.m., I was so tired and rushed that I simply conceded and signed the form. Upon reaching the vehicle I inspected for obvious damage. It was parked in a dark location, which made adequate inspection difficult, but even so, I was able to see some significant cosmetic damage, especially on the rear bumper. I promptly returned to the representative, who made a note on the inspection form.

My assumption is that Advantage is not the only company that does this but I was taking my family on spring break, and when I arrived in Phoenix I went to the desk. The clerk tried the usual up sell of insurance and a better car. I accepted the insurance and when I got the printout of the bill I noticed it did not add up. My quoted bill was $251 and with $129 of insurance my bill should have been $380 but it was actually $470. When I asked the clerk, got red faced and stated that it was a $36 charge that must not have made it to my bill. Clearly the numbers did not work so I pulled up my quote and they were doubling all of the taxes + the $36.

When I arrived on the shuttle from the airport, they told me that they didn't have a van or any car that would accommodate my 5-person party. They said they wouldn't rent me any car at all and said I should take the shuttle back to the airport or they would call me a cab. However, I not only had a reservation, I had pre-paid for my van. I refused to leave and asked for the manager. They said he was next door at their Eurocar location. I asked them to call him. They suggested that I call around to other locations but I found that last second rentals were costing 3X as much.

I had to cancel my rental reservation because my schedule changed and I was no longer flying to Miami. The one day reservation total was $21.17. I received an email informing me that I am being charged $50 for cancelling, so they are going to charge me $50 for a $21 reservation. How is that even fair? That has to be one of the most screwed up and unscrupulous business practices I have ever heard of. Anytime I have canceled before with other rental car companies it was only a $5 charge. I would have been better off keeping the reservation and just never picking up the car. That way you would have only charged me $21 and not $50. How does that even make sense? I tried to do the responsible thing and not tie up a car that I had no intention of picking up allowing it to be rented to someone else, and what do I get for my effort? I get screwed big time. Thanks for being the worst rental car company on the planet.

They added all the insurance even gas and refused to deduct it from my balance!!! Didn't want to miss my flight thinking I would contest it later, but I'm being told it's a done deal! These idiots ripped me off 139.00.

I went to Advantage car rental in JFK in NYC with my pre-reservation. They told me I couldn't get a car because I don't have insurance. In about two hours they got a car; they told me I can get a car. The only reason they don't have available car so they came with a policy they couldn't not give me my. Later on when they got more cars, they have no more policy...

Just had a great experience with Advantage. Sales guys name was **, I think, he and couple other guys were having a great time, very personable and helpful. Went to extra mile. Walked us down to the parking garage and personally escorted us to our cars. Made sure we were all squared away before we left. I'd highly recommend!

The bill is wrong as I returned the car on 3/23 at 2 pm and the bill shows I returned it on 3/25 at 3 pm. This is completely wrong. I drove the car in the lot and gave the key to an employee on the lot and asked him if there is anything else needed and he said no I can leave. I then left on the airport shuttle to catch my flight.

Recently, I rented a car through CarRentals.com and they provided me with a car in Fort Myers Florida for my vacation. Unfortunately, my flight was cancelled due to mechanical failure and I had to fly into the Orlando airport. Knowing that I had a reservation at Advantage Rent-A-Car, I took a shuttle to their office at 11:00 PM before the long ride to Fort Myers, 4 hours away. I assumed that since I had an account/rental agreement with them that they would honor the rental in Orlando for "pick up." They did not. They told me that because I rented through CarRentals.com, they could not honor the rental in an alternate location. Does that make sense to anyone? They had cars in both locations.

These guys are sketchy. The first red flag was that when we landed in Orlando, we learned that they are not actually located at the airport, but about 10 minutes away by shuttle. This was not said ANYWHERE when we rented the car. Next, we arrived at the rental location and were greeted with extremely pushy sales people. The sales guy pushed $200 extra insurance on us as mandatory and that we "couldn't leave the lot without it". At this point we were exhausted and wanted to get out of there, so we agreed.

If I could rate them "0", I would. I rented a car for over a week. I dropped off the rental car about half a day early - in the evening. I realized the next day that my wallet was left behind in the vehicle and I was catching a international flight in a few hours! When I called, they stated that they had rented out the car already and the person driving doesn't have a contact phone number. I understand I forgot my wallet, but I assume there are vehicle searches done prior to the car being rented out - obviously not. The car was rented out for a week and a half, meaning I would not get my purse back until it was returned. The day it was returned I called and they said they had my wallet, BUT they would not mail it to me, it is "their policy." I have stayed at 3-star Mexican hotels that sent me forgotten items back, and even Enterprise mailed back my brother's wallet without him even having to call them.

Yes, Advantage was the cheapest. But lesson learned. I'll gladly pay $5/day more to not have to deal with the staff or location of Advantage. At PBI, I already had a booked reservation, but the one, single, solitary, only agent at the desk told me to wait in line. The very long line. There was a mix of booked reservations as well as 'cold calls' waiting with me. Completely inefficient. Set up a kiosk for people with booked reservations to complete their contract instead of waiting behind people who just walked up. Waiting in line and being helped took 28 minutes. Did I mention there was only one person at the counter? Did I mention there was no kiosk? Did I mention I already had a booked reservation?

We book our car from Advantage through Priceline for our trip in Utah. When we picked up the car, the lady at the counter said that the insurance I purchased in advance from Priceline was valid for every car they had except the SUVs. So I was forced into buying another policy. I called Priceline, filed a complaint, but they wouldn't give me back my money at that time. Our car was supposed to be $267 but after fees and taxes, was $650. Don't use Advantage or Priceline -- they will both rip you off!

I rented a car via Southwest airline. Advantage was the top of the car rental lists for low weekly pricing. I have made the trip to Dulles airport for over 20 years and never had an issue with a car rental company. Further, once making a reservation, the contract price quoted is normally honored. This is important to government contractors because we submit a trip estimate for cost. So let me summarize my experience with Advantage after I arrived at Dulles.

My husband and son rented a car from Advantage on a trip to see his mother after a major stroke. The sales person (Who, as it turns out, was also a manager.) did a whole lot of fast talking when going over the charges. My husband declined the extra insurance and had proof of coverage on our personal insurance. When he inquired about the inflated total being charged to his debit card, he was told that it was the deposit required and it would be refunded. Needless to say, that was a LIE.

This rental car experience was a NIGHTMARE. They do not tell you when you book that you have to wait for a 10 minute shuttle to the location from the airport, where many of the other rental car options are IN the airport itself. The shuttles back to the airport only begin at 5 am so watch out if you have an early flight.. See more below. Once getting to the location, the service was slow and the rep serving us was SO pushy and abrasive. She tried to guilt not just us but the couple before into getting "their" insurance to cover anything the insurance coverage we had already bought with the rental online. She tried to pressure us into getting a bigger car for triple what our original standard car rental was. She told my boyfriend that he was "too big" for the Nissan Versa, but it had more than enough room for what we needed it for. She sighed and huffed at us when we declined her upsells.

My wife and I flew to Denver Airport in December 2014 and rented a medium-sized car from Advantage. We were quoted a fair price per day. I added insurance and the fill the tank cost. My invoice was just over $200 but because of the tolls, it would be adjusted after we turned in the car 2 days later. My card was eventually charged $639.00. I was told a deposit of approximately $400 would be refunded as soon as the tolls came in. We drove less than 150 miles total - 35 miles or so on toll roads. Seriously, I will never rent from them again. I have yet to receive any deposit back. It's only been 2 1/2 months. I am sure it's in the mail.

We reserved our vehicle on the 18th of the month. We needed a minivan. Oh ya... gave us a SUV. Nice but not economical on gas. When we got there our reservation was good but tried to charge me $12 because my wife's name was different than mine. So we paid with her card instead. Easy fix. We got snowed in. We used Priceline. $40 a day. Then they charged us $150 extra for one day. Because we are snowed in and don't want to take a chance on coming back on bad roads.

I rented this car from Advanced car rental and asked how much would that be. I was told 65 a day plus taxes. I asked how much would it be with the taxes and was told I don't know? He said it 40% total for taxes. OK that is 91 total per day. What dummy, I give them a -1.

I rented a vehicle from this company at the Austin-Bergstrom International Airport on January 17, 2015. The rental was from 1/17-1/22/15 (5 days). I had never been to this airport and was not familiar where things were. I arrived at the rental counter close to 9 pm. I waited in line for about 20 minutes while 3 customers in front of me were helped. The man told me where to go to pick up the car, but his directions were very poor and it took me 15 minutes to finally figure out that the car was across the drive in another building. When I got there I found out that I had walked the wrong way in the structure and had to retrace my steps and walk all the way to the other end. By then I had been traveling for many hours from Michigan (90 miles by car, and two separate flights to get to Austin).

I rented a full size vehicle with Advantage through Carrentals.com. It was a prepaid, no refund deal. I paid $150 for 6 days. We arrived at FLL to pick up the vehicle. There was an irate gentleman at the counter. His dissatisfaction would have scared me away had the rental been refundable. So I get up to the counter and I will say the agents were very courteous, they inform me that their idea of a full size car is a Galant or an hhr, so be warned.

World traveler: 20 years. Solid National/alamo/Hertz customer. Total cost on my reservation was high. Went to advantage for cost. Blizzard and ice storm stopped all RDU flights. Called to extend one day-daily rate $33.50, extra day (1) $100. No moving. Was told "computer can't be changed." Look: if there is any doubt, rent for a day beyond and turn it in early. This company is designed to rip off. Would not use again.

I "RESERVED" a car. One would think that if you have a reservation number that you would have a vehicle. It took OVER an hour at Fort Lauderdale airport..... and we never did get the car we were supposed to... most places... if they don't have your car upgrade you..... not advantage. It was ridiculous what we had to go thru to get the vehicle. Then I wrote to them and told them the situation.... I was told it was elevated to the next level...... They have NEVER contacted me other than to say it was sent to the next level.. and that was well over a month ago. I would NEVER NEVER rent from Advantage again and I would NEVER NEVER recommend it to anyone.

Never have I had a problem with car rentals until now!!!! Double charged after paying online, double deposit on my credit card. Talked to advantage, they say card was never charged. My bank says different. Now not that I don't have enough to do, I have to get all receipts together from when prepaid and double charged and send them to my card company to dispute while they sit around with an extra $300 of my money! I will never do business with Advantage AGAIN!!!

We had booked our reservation a few days prior and even prepaid for the insurance online. We read that you only had to bring a valid driver’s license and credit card when arriving, but the clerk at the desk also said we needed proof of our insurance for the cars we drive at home... FINE, so we called and had it faxed over, only to find out that our insurance that we had wasn't "good enough", apparently we needed full coverage insurance.

I was attracted to a low price offered by Advantage and although never been an Advantage customer prior, I thought how much difference could there be? I soon found that the differences are enormous starting with general attitude. This company needs work in the customer service end of a customer service business. I was greeted with a lukewarm reception....which was fine. I needed a car, not a friend. I did not have proof of insurance and even though I was including the LDW, I could not proceed without it. I finally had my agent email to the personal email address of the "customer service" representative which was the only alternative...really??? No fax or location email??? He really didn't care about much which was obvious. He was a paycheck collector putting in his time at the Sacramento airport location I might add.

Worst customer service ever and TOTAL RIPOFF! Don't even think of renting from here. Not worth it! While it seems likes a "good deal" initially, it's NOT! Advantage rental car "land of hidden fees." At the end of the day I would have had the lower rate from an on airport company. Do yourself a favor and DON'T even consider Advantage! STAY AWAY!!

Advantage @ Sky Harbor Airport ridiculed me and humiliated me because I refused to drive red cars. I feel that I was a victim of discrimination and I was bullied by at least two Advantage counter reps.

I booked a prepaid car rental. When I arrived in Phoenix the agent said I booked for 10 days prior. Never had a flight that day so I am not certain how they came up with that. Offered to still rent. They tripled the fees. The manager came out and was very rude and condescending. I confirmed that my credit card wouldn't be charged and it was. I called customer service and the scripted guy wanted to keep selling me on the 10-day earlier reservation and pretty much send tough luck and hung up on me. Called back and the guy created a case# for corporate to call me. I am calling my credit card company to dispute. Avoid Advantage at all costs.

On December 25, 2014 my husband and I arrived from Orlando, FL to LaGuardia Airport. Our flight was a bit delayed at takeoff, therefore causing us to arrive late for our 9:00 PM car rental pickup. The shuttle dropped us off at the Advantage LaGuardia Airport location. Fatima **, the agent at the front desk, immediately greeted us with an attitude and told us nonchalantly that since we were late for our reservation that our car was no longer available. She went on to say that not only was our car not available, that there were NO other cars available as well and that it was our "problem" since we arrived late. We were told that another customer was given our car!

I had two reservations for DEC 26, but when we arrived to the counter they just said, "We don't have cars". They made new reservations for me through Priceline at Budget and promised to reimburse the difference. I sent all the documents to the e-mail address I was given and I don't even get a response much less a reimbursement. Advantage, it seems, is a fabric of lies. Reserve car for you that they don't have and promise solutions that they don't fulfill either.

Horrible, horrible, horrible! Long wait for shuttle. They never answer their phone. Bad shuttle driver, made me seasick. Long wait at station. Agent acted like she was high. No manager present to complain to. Took 20+ minutes to process reservation. Sent me to a stall that does not exist. Needed to find another agent to redo reservation. She could not get printer to print - printer was in other room from PC, so she went back and forth between PC and printer SIX times before I had new contract. Man checking out cars at gate was most disinterested slow motion person ever seen, except for agent at counter. Apparently they are all using the same medication. Needed to extend reservation - no one ever answered phone. Called national Advantage - they cannot extend my reservation. I have to call local office, but they do not have way to make them answer. Arrggggg! Stay away - give your business to someone who cares.

I contacted customer service, via e-mail concerning request for refund regarding 'no services rendered'. I received a response via e-mail within 24-72hrs. My request was granted and I received my full refund. I am pleased with the timeliness of the resolution of this issue. Thank You.

WARNING!!! ATTENTION Car Rental Customers!!! On October 18th, 2014 my flight was delayed so I called the SNA (Orange County - John Wayne Airport) location of Advantage to let them know. I was informed that my car was pre-paid and they would hold my vehicle for me. When I arrived I was informed there were no cars available. After much frustration, 45 minutes later I had a car. This also happened to the woman who was at the counter when I arrived.

We picked up our rental car at Phoenix airport and right from the get go said "no additional insurance!!!" We have credit card coverage for that. The fellow started to chit chat and said initial here for all of the things "declined" except for one that we initialed saying to add additional insurance - all in the same row. Our fault completely for not reading the contract. Please make sure that you read what you are signing for. This is a costly mistake on our part and after a couple of conversations with the manager there he says there is nothing they can do which I think is garbage. He said they would review the video of us at the counter and IF they saw the agent showing us the print out of the contract, there is nothing they can do. What he saw and mentioned was the agent showing us the pamphlet for extra insurance to which we said, "no thank you - we don't want the extra insurance." The manager never mentioned that the agent showed us the contract. The agent got us to initial through some great chit chat and then printed and folded up the contract and tucked it in the folder so we never looked at it again until we returned the car. Our very expensive lesson and it won't happen to us again! Please read before you initial or sign!

Reserved economy rental for 24 December at the DFW Advantage Airport location (confirmation number **). Schedule arrival 6:30 PM pick up, arrival at the rental counter at approximately 7:15. Standing in line with a customer in front of me, the customer noted how long it was taking. He then was serviced and I walked up and presented my license and confirmation number. I was originally told that I was too late to pick up a car and they have no sizes that I can use! The service agent (someone named Crystal) told me to go to another agency. She had no interest in assisting me. When I pressed to speak to a manager, a very unprofessional person came from the back and asked me to step out of line (African-American named Trumaine who claimed to be the field manager). He began to explain to me that Crystal told him that I was disruptive and they cannot assist me with no hesitation. Imagine my shock as I was falsely accused while trying to rent a car to see my children on Christmas Eve. I went to Dollar and was serviced. I also called back to report the incident on the 800-77-5500 number but have not been contacted. Total lack of professionalism and customer service.

Rental car would not start. I called at least 15 times over 2 hours and never got to talk to a person. When I finally did they wouldn't cover roadside service as apparently you need to pre-purchase that as their cars don't work. Worst company I have ever dealt with. Will never use them again. If there was a negative star rating they deserve it.

You know how you see ads on TV and they are bright young polite smiling people with manners and are cheerful etc.??? Well, I am happy for the opportunity to report that your facility and the staff at the Denver airport location were just the opposite! A computer delay of 20 minutes due to slow service did not help the experience. I was a salesman so I can appreciate the idea of upselling someone, but frankly I resented the fact that I was double teamed and made to look like a fool or a southern tourist for not taking a 4 wheel drive vehicle (only an extra $170 per day for the week!) or the GPS (who does not have a cell phone?) or the "of course you MUST want the full coverage insurance?" (Who the hell knows how much that was?).

When we checked to get our rental car because I allowed my husband to reserve the car and this is the company he picked. First, they don't tell you if you have a car breakdown or a flat that they don't cover this. You need to take out insurance which was an extra 4.95 per day times 5 for basically nothing. Then when we dropped the car off, my handicap sticker was left in there. I called twice about. First, they can't find it then the lost and found department is locked it up then they can't find it again, so somebody is enjoying parking in the handicapped spots with my handicap sticker. Don't call and ask them a question because you never get the same answer twice!

This doubled the cost. I did not want to spend another hour in another line or wait 4 hours for a car. They billed my credit card for the entire rental plus 200 deposit. This is a direct contradiction to what the agent told me. They claim that they will refund the deposit within three weeks! Still waiting 11 days later! I will never use Advantage again!

Advantage Rent A Car after I declined optional products, did the hard sell and encouraged me to purchase their Fuel option at $2.69 per Gallon. I explicitly said if it was ONLY for the amount of gas I actually used and the attendant said YES and that it would save me 20 cents per gallon vs. area gas stations so I agreed. I initialed on an electronic signature pad that only said "I agreed to FPO option" FPO as the Fuel option. There was not any description on the electronic pad where I initialed. Then I signed a deposit for my rental plus fees plus $49.93 to cover a full tank of gas that was to be credited to my account for the unused portion. They added an additional $350 deposit as well so a total of $430.23 hold on my debit account.

I made reservations through CarRental.com to pick car up at 3:30 PM. I wasn't sure how long it would take us to navigate NEWARK Airport. We were early. I got to Advantage about 2:10 PM I stood in line for 40 minutes, there was only 1 person working the counter & she was moving at a "SNAIL'S PACE" literally. Her name is Evelyn, she is "Wicked Evil" she has NO customer service skills whatsoever & just as a side note her fingernails were absolutely GROSS & DISGUSTING.

Our flight was late due to a nor'easter, which caused delays all day. We tried to call Advantage from Florida but couldn't get thru. When we finally arrived, late, tired and cold we were told they no longer had our car available. They would give us a car that was double the price. I asked if there was anything cheaper and was told that they had one but I couldn't have it unless I called Orbitz and canceled the first reservation, for the car they couldn't give me. So no problem getting a more expensive car, impossible to get a cheaper one. Where I come from that's called bait and switch. We rented from Budget at the next counter - more expensive still, but I would not trust Advantage. This is not a way to start a NY vacation.

I was given a quote of $800, which was exorbitant, but supposedly included ALL charges for a two-week rental of a Toyota RAV-4 from Phoenix to Albuquerque. They bumped me $350 +$200 security deposit when we got there. Guy next to me got a same city rental for $300 or $400 for two weeks. They had only four clerks, who would disappear without obvious reason. We had to wait a very long time. When I asked to downgrade (a sign announced a special on small cars), they said, suddenly, none were available. A few days later we accidentally locked the only key they had given us in the car, they declined to help us, even though we were in Sedona. Terrible, deceptive customer service. They will cost you more than a major company. Go elsewhere and do yourself a favor!

I went on Kayak to rent a car and found Advantage to have a fair price. I had never rented from them but they had good reputation as far as I knew. I don’t own a car so I sometimes rent one on the weekends to do errands and such so when I arrived at the counter after almost an hour commute, they tell me I can’t rent a car unless I have car insurance! It's apparently a new policy that started in April 2014 but forgot to mention it as a requirement when booking a reservation online... When I called to complain, nothing much was accomplished. The gentleman and his supervisor were useless in caring about this dilemma and how it affects a large population in the DC area where not owning a car is not uncommon. Will never rent from them again. One star is too much for them.

I am very disappointed with this rental car company. Upon arrival at the rental car desk I was told I would have to pay an additional $70 for an extra day. I rented and prepaid for exactly 2 days but he insisted it was 3. My rental was December 8 to December 10. I arrived at the counter at 10:30 am and was told my car was for noon and if I wanted it earlier than noon I had to pay for an extra day. HOWEVER the contract said it was to be returned by 8:30 AM on Wednesday (to me that is 2 days minus 2 hours not an extra day). I had a meeting to get to therefore I paid the additional $70. I rent cars quite frequently and in the past at other car rentals there was never an issue with getting to the counter a little early. Which by the way, when I placed the reservation I put 10 am not noon. I had a meeting to be at so I would never of put down a later time. I will not rent from this company ever again and if had not prepaid I would of went somewhere else. I really felt like I "was taken".

I am very disappointed in the experience I had with Advantage! This weekend I missed my flight from ATL to BNA, decided to rent a car with Advantage. I booked a car at the College Park, GA location. To get a one-way car from ATL to Nashville International. At the checkout counter the rep told me that he needed my initials on the panel, which just showed a line and said Initial here. After getting the car which had stains on both the drivers and passengers seats and during the drive I noticed that in doing the initials I was purchasing all these optional products. Which now I understand why I was not given the final price until I signed everything and not knowing that I was adding $51 in additional services such as insurance which I have with my normal car insurance. If I was told this, I surely would have not purchased it and the personal/supplemental and Roadside (I have AAA why would I voluntarily purchase this at $4.99 a day). I was informed that the initials were terms and conditions and the optional Fuel option.

Like another reviewer, I would give them zero stars if I could. Horrible customer service - we left our phone in the car; realized it within moments, while we were riding the bus to the main terminal. We called the counter and got voice mail. We left a message and told them we just left there and our phone was in the center console; told them to call us back immediately. Called them again when we got through security; left another message. Called yet again and emailed. The next day, and over TEN DAYS repeatedly tried to reach them. There was never a return call or email.

This is an update to my previous comment. After contacting the local agency of Advantage Car Rental I was reimbursed the full fee for the car I did not get. Thank you for the customer service you provided! I did still have to spend twice as much due to being at the wrong airport and untrained counter help but at least my original money was returned.

When we arrived to pick up our car at the Fort Lauderdale Airport after prepaying online (Expedia), we were told if we DID NOT OPT for the extra "Loss of Use" insurance we could expect to be billed $500-$2000/day for every day a vehicle is out of commission if it was damaged for any reason (a scratch or other incident). This extra charge is EVEN THOUGH our car insurance confirmed they would cover any damage to the car. So in addition to my full coverage insurance with Liberty Mutual which would cover any damage to the car, I was virtually required to pay AN EXTRA $22(!) per day to cover this exorbitant "Loss of Use" Fee insurance. Since Advantage would have no incentive to quickly repair their car since making $500-$2000 would be WAY MORE than the $50/day they could expect if they rented it, I had no choice but to pay it. It felt like ransom.

We rented a car with Economy (which seems to be the same company as Advantage in Orlando on Nov. 15th). The online price was the least expensive and we soon learned why. It has been quite a few years since the rental car companies have treated us like imbeciles and I was shocked. First of all, we waited at the Orlando airport for 45 minutes watching every other shuttle arrive. Finally we called and they sent a shuttle over. I asked why we enter our flight number if it isn't to alert them that they need to have a shuttle come by. They said we are supposed to know that we have to call them. THEN we are asked for our proof of insurance (a first) and additionally they want to see our insurance Declaration page so that they can see that we have 'loss of use' coverage to cover them in case of an accident. Is there such a thing??? Of course we don't carry this page and they were going to charge us 50 to cancel our reservation which was almost equal to the additional 13 per day. They were going to charge us for the additional insurance. We had no choice but to pay it unless we wanted to waste even more time trying to call around and then WALK to another agency!! We were furious!! He explained that this was the company's new policy as of 5 weeks ago... Bad policy!!

I reserved a rental for a friend at the Denver Airport. She arrives and they refuse to accept her debit card. They would only accept a credit card, which many auto rentals don't accept debit cards unless you have your itinerary. She had her itinerary. I checked when I made the reservation and they told me, "if she had her itinerary, she could use a debit card." They said they would rent her a car if they could hold $800.00 on the card but that would not give her any funds left for her trip. They made me pay the insurance ahead of time with the reservation. They have not refunded it. They had advertised an extremely low price, so I thought I was getting a deal. She had to go to another rental agency and they didn't have any cars available. She spent one extra hour going from one rental car to another and because it was a non-reserved auto, she had to pay about twice the regular price.

I was hit with the "What happened to the windshield gig." We inspected the car when leaving and upon return they found a pinholes size imperfection in the windshield and charged me $381 to fix it. The absolute biggest scam job ever... the manager Carlton came out at 6 foot 5 250 and did everything but throw me off the property. I did some investigating and this company is owned by really bad people... It is a Chicago based pe/vc company that is run by extremely bad people that don't care about customer service... They just want your money and they will break the law to do it as they have been prosecuted doing ** like this before. They just keep doing it and changing their story... awful people that own it!!!

On November 2, 2014, I returned a car to the Boston International Airport branch. I unknowingly left an very important and sentimental necklace on the rear view mirror at this time. Once I returned to my home, I realized my mistake and immediately called the Boston branch at 617-567-4140. I did not get an answer and figured it was after hours. I then called the same number the following day (11/03/14) and tried all the options available to try and get a person. This was not possible so I left a message with my name and return number after trying most of the day.

The car I rented from Nov. 2nd thru 6th was the worst experience in my life. First of all, no map from this company is updated. The rental location is on EWR Airtrain P2 station, not in the address stated. Pushy, rude staff, They did not install EZ Pass in the car even when asked to; car had some scratches, I informed about before leaving. Drop off in JFK not marked at all, no updated map either, which caused me to almost miss my flight. Charging $173.05 for no reason, and no invoice received so far.

On August 16 2014, my family and I rented from advantage rent a car off Ft Myers airport on Daniel Parkway. address: 10550 Daniels Parkway Fort Meyers FL 33913. Many problems occurred: First, they were one hr. late to pick us up at the airport. Second, they were insisting that we upgrade to a regular size car instead of the compact car that we ordered (an extra $90.00). Third, they gave us a middle size car anyway because they did not have the promised compact car. Fourth, upon our return they tried to scold us saying the car was returned uncleansed. One week later I received a letter from their claim department saying that I should persuade my American express card company to pay them as the car had a basketball size dent in it. This proved to be untrue. In addition, their customer service department personnel and the claim investigator were completely rude on the phone. I wonder how many small claims of this sort they try to defraud their customers with.

When I reserved a car for rental at a reasonable price, I was not aware of the many hidden fees they tack on. They have mandatory insurance that basically doubles the cost of the daily rental. I refused to rent the car and found a much cheaper solution from a competing company. Worse yet, advantage put a pending transaction of over $800.00 on my debit card. This pending transaction was over 3 times the total cost of the rental. It takes weeks to get this removed. I have never had this issue with any other car company and I rent multiple times per month. Renter beware of these practices.

That is what the agent told me when I picked up the car, "if you don't bring your ins card, they will make you to buy theirs". Its all about upselling you, they try to bump you to a more expensive car. If you damage the car, they will charge you for down time on the car. They tried scare tactics to make me buy extras. Beware, beware, stay away from them.

Bait-and Switch is their standard operating practice. Take a cab, walk, hitch-hike, whatever -- but DO NOT under any circumstances use these liars and thieves. They advertise having a counter and cars in the airport terminal at SAT. This is a blatant lie. You'll have to take a shuttle to an off-site location, just like with every other rental agency. The primary difference is that the other rental agencies actually have shuttles that run regular routes, so their customers have to wait at the curb no more than 10-15 minutes. Advantage, on the other hand operates on the 'whenever we get there, we get there' plan. Waited outside the airport for 45 minutes in the rain in the middle of the night, and got a shuttle ONLY because I called the off-site office to ask why we weren't being picked up.

I reserved a car for my trip to Florida on the Advantage website about 2 weeks before my departure flight. The shuttle arrived at the airport just as I was exiting and took us to the off site location a few minutes away. The sales people were friendly. I received a free upgrade from an econo car to a Chrysler 2000 convertible at no extra charge... nice! I decided to take the insurance, because that's what my insurance company advised... and they told me why. Advantage told me the same thing when we discussed it. We were on our way in about 1/2 hour. Car worked fine the whole 8 days I used it. Drove it back to the same place the day I departed and the shuttle took me to the airport with time to spare. How easy was that!? I'll use them again!

I found and reserved a car through Expedia because this company indicated the lowest price. Upon arrival, I was told that I needed to show my insurance papers. I showed the agent my proof of insurance card and my declaration of insurance. He told me that what I had was not sufficient. He said I had to have the binder that showed my exact coverages. I dont carry those pages with me as I am sure nobody does. He said that this was indicated in the small print on my reservation. As I had my reservation with me, I asked him to show me where it said this. He told me that he didn't have that kind of time and that it was my responsibility to read the contract. He then told me that I could buy the insurance from their company for $13 a day. I told him that there was no way I would do that. I said that in addition to my own car insurance with full coverage that was required because I drive a financed car, I also had rental car insurance through my credit card. He told me that his company didn't accept that type of coverage. This is beyond reprehensible. It is clear that they offer the lowest rate because almost everyone that rents through them is forced to pay for their over-priced insurance!

I'm writing to complain about my experience at the Phoenix Sky Harbor Advantage Rent A Car location. Specifically, the representative that I dealt with. I'm not sure what her name is but I dealt with her on the night of 10/26/2014. I had a prepaid reservation. She started out very pleasant. She attempted to put me into a different vehicle than I had reserved. She did this by saying that the Jeep Cherokee would get better mileage and perform better "up there" (we were heading to Sedona). At no point during the conversation did she tell me that there was an additional charge for the vehicle. I didn't realize that it was even an upsell until she presented me with the bill. I had to firmly tell her to reprocess the rental. As I mentioned before, I had already paid.

My husband and I rented a car from Advantage at the John Wayne Airport in CA. Left with the car, everything was fine. 2 days later we were given wrong information about procedures (on an extension), over and over. When I asked to talk to "the manager" he was unprofessional and rude. He harassed me, threatened me and made up the late return fee amount (among other lies). He kept changing his story of procedures. We returned the car, crying b/c of this man. Our whole Sunday ruined and now months of complaining and getting NO WHERE. 3 weeks later after calling twice a week Advantage wanted to give me a free rental... I declined and told them I would rather walk. I am still re-opening my complaint and trying to get my money back... no one cares. Even the BBB does not support this company. Save your money and your time rent with ANYONE ELSE. No stars here.

Oct 16/2014, rented a car online with this co. thinking that when I arrived in town, it would be smooth sailing upon my arrival at the pickup point. NOT EVEN CLOSE! Took over 45 minutes to get through the GAME of B.S. and I was not the only one. The $350.00 deposit signs were on each sales counter, but had I seen that on the website, I would have passed IMMEDIATELY to save time. POOR SERVICE, TOO MANY "ADD ON" GAMES at the OBVIOUS sales pitch counters. CUSTOMER SERVICE IS NOT NEW. BS is BS! Will avoid this brand like the plague!

We reserved what we thought was an economy rental car online car 8/31/14 for two weeks from Advantage's airport office in Salt Lake City, Utah. Advantage offered the most reasonable rental compared to others when paying $409.20 in advance which is still a bit high compared to airports in the East but all Western City car rentals seem to have skyrocketed since Phoenix found increased car rental taxes convenient to help support its lust for sports stadiums. When we arrived at the Advantage counter at Salt Lake City on Oct. 1, the attendant informed us that we had rented a two-door Fiat and it was a city car and would not be appropriate for road trips outside Salt Lake (we had planned to travel to Idaho and a Utah National Park). Instead, she conveniently offered to make us a deal for an upgrade to a mid-size for an additional $89.41. Thinking we had made a mistake or something and feeling trapped by paying over $400 in advanced we agreed.

My wife got an online quote for $165 for 4 days at the San Antonio location by the airport. After arriving at the counter and doing all the paperwork, the clerk notified us that our actual bill would come up to $391!!! They add fees for everything and their selection is very limited. They took $700 out of our bank account ($350 deposit) after telling us they would do it in two separate transactions. Our final bill came to $285 ($120 more than the internet quote) because we decided to waive the 2 driver and the insurance. Needless to say, will NEVER do business with them again. I'd gladly pay a few bucks more to the established and trusted brands.

Price for 6 day rental was $117 + airport fees and taxes = $210. They charged $48.30 for gasoline even though we indicated we would return the car full and signed the fuel option waiver. They then charged an additional $200 deposit for??? even though we waived the insurance and loss damage. It took nearly 45 minutes to return the car at Newark Airport where it was "inspected" in the dark by someone who could not find the odometer. Paperwork was then completed, but we were sent inside to bring the paperwork to the counter - where there was a line of people and 1 person trying to assist. When we received our printed receipt it showed amount due to us as $248.30. However, there is a note that they can take up to 21 DAYS!!! to refund money they should not have taken in the first place. I have NEVER had such an awful rental experience. Never again.

During a trip to Ohio, I used a toll road that does not allow you to pay cash. A month later, I noticed a charge on my credit card for $23.86 from an ADVANT RENTACAR TOLLS 877 411 4300. I discovered that I had been charged over $20 in administrative fees for using a toll road that cost less than $2. I tried calling to find out more information, but the number only gives you the run-around. When renting a car from ADVANTAGE, there is no way to opt out of the service. Therefore, I am stuck paying over $20 for administrative fees if I want to take a toll road. This is ridiculous! I will not be renting from ADVANTAGE again.

This experience occurred at Phoenix Sky Harbor Airport. Initially, I made a reservation online for a September 28, 2014 - October 2 rental of a standard car for a business trip. I usually use Budget, but when I tried to rent through them, they had nothing available so I was transferred to Advantage as an affiliate. (Not sure why Budget would choose them).

My wife was on business alone in Denver. When she went to leave with the car she had rented, the employee asked her if she was traveling alone. My wife said yes and the Advantage employees said "You're traveling alone without your husband?" My wife said yes then he said sarcastically, "Nice husband". My wife said he was middle eastern. My wife said "we don't support sharia law in America. I'm an American Woman. Deal with it!" I don't think we will be spending money with the likes of Advantage. Perhaps the FBI could pay the employees of Advantage a visit to ascertain their intentions toward the United States.

On Sept 13, 2014 I made an online reservation for 15 days, the pick-up site was Frankfurt airport on Oct 3 at the Europcar desk. The confirmation voucher was sent by e-mail. On page 2 of the confirmation it says explicitly that the LDW (loss of damage waiver) insurance is included in the rates. I planned to purchase an additional "super plus LDW" to reduce the deductible to zero. However, the Europcar representative maintained that the Advantage policy was to not include the LDW in the rates, whatever it says in the voucher notwithstanding, and being only an intermediary he was unable to act otherwise. He confirmed it by a phone conference with an Advantage representative in the US. I spoke to that same Advantage representative in the US. I thought that the voucher terms that I received bind the company to provide the service exactly as it says; he maintained that the company policy was that any insurance was to be purchased at the time of pick-up, and he had no explanation as to why the voucher had that LDW inclusive clause.

Denver Int'l Airport - Having a quote from online reservations the clerk tried to upgrade us, but never giving us a price, so we said "no" to all changes, he told us the they would need to secure a $200 deposit that would be held until our return, so I signed. This was their way to get us to agree to the insurance we didn't need or want. Returning the car we spoke with asst. mgr, she went to back to speak to the mgr, he would not come out to speak to us. I will never rent a car from this company and will let the corporation I work for know of this issue. Also the countertops are very tall over 48", this makes it hard to read the paperwork and sign the computer pad, they did not have a handicap/wheelchair station in accordance to the Americans Disabilities Act.

We rented a car at the Fort Lauderdale, FL airport. Two things occurred that I have NEVER experienced in my many years of travel and car rentals. First they VERY aggressively pushed for the insurance and after we declined (something I always do) made us call our insurance carrier so they could confirm we had coverage! This is after presentation of my insurance card. They were rude, demeaning and made for a very uncomfortable experience. After this was finally resolved, they proceeded to charge my credit card an additional $200 deposit for the rental. Again this is something I have never had done before. I'll stick with the better brands in the future. Lesson learned.

So many baffling details to rent a car. I can easily imagine who owns and manages this business. At Logan Airport, all other car rentals were busy and Advantage had no business going on, so the negative reviews are working. Made my flight reservations online of course, then adding a car rental the software defaulted to Advantage Car rental. They will obviously Will fail and must be running at a loss. Keep it up gougers, society will do away with you. Am certainly be concerned about them having my bank card info.

Salt Lake City Airport... Reservation got cancelled in their system. Price more than doubled and agents refused to talk to me since I got so upset that I banged on their counter. Manager response was to call the Advantage customer service department… which of course had a serious computer malfunction and could not help me in any way. Disgusting lack of showing ANY customer service. Prices quoted were terrific BUT who cares since they do NOT honor their commitments!!!

On a recent trip to Ft. Lauderdale I reserved a rental car with Advantage. I chose a Standard size car which was suppose to be a Hyundai Sonata or similar. I was traveling with my daughter and 2 1/2 year old granddaughter. When all the paperwork was finished the man said to me, "You are going to love the car I gave you." When we got to the next floor level and was given the keys to a Kia Soul I was totally blown away. I did not love the car! The man could see that we had a stroller, car seat and three bags. When I opened the trunk I knew there was no way we were going to fit our things in there. You would have been lucky to get a Cracker Jacks box in that trunk. When I tried to give the keys back to the attendant on that level I was told I needed to go back to the other desk to get it changed.

At the time I made the reservation online I was quoted a price for the week, got their representative started adding additional charges. I gave her my confirmation number and she couldn't find it. Wrote a complaint online, got a called from corporate in Orlando, Fl., spoke to Manager Germain **. He gave me an upgrade with the sun pass included. I went through so much inconveniences, that Mr. ** advised me that the total charges for the 2 weeks were going to be 1700 dollars. When I checked my account, they charged me over $1700 dollars and talk about getting scammed. This is not what was agreed and I want my money and justice made on my behalf.

Blatantly Rude and Insulting Staff - The title covers it. When attempting to pick up my car from the location near Tampa International Airport (Laurel St), we were greeted by the most condescending, insulting "kid" we have ever encountered. The highlight: "Hope you enjoy eating at McDonalds your whole trip"... after we refused to be hustled into purchasing "upgrades". The reference to our being "cheap" was obvious. These people do not deserve your business, or ANY business, and that "kid" should surrender his job to a decent, respectful individual. Never again, Advantage... N E V E R.......

I made a reservation for a specific type of vehicle (sedan with a trunk) in July of 2014 and arrived at the airport on September 18th to pick up the car. There were 2 agents working and 2 customers ahead of me. I waited in line for over half an hour and when I finally got to the counter I was asked many of the same questions that I had answered online 2 months ago. The agent then showed me a Kia Soul. We previously had items stolen from a hatchback style vehicle and that is why the sedan was specified. The agent said the contract states a similar vehicle could be substituted which is fine with me but she could not see the difference between a sedan and a square backed Kia, even after I showed her pictures of the 2 vehicles and tried to explain that they were not similar. They would not do anything to accommodate me so we went next door to the competition. I did a search for complaints about Advantage and found 119 on one site alone, so I guess I am one of very many that will never use Advantage again.

I rented a car through Advantage on at the Phoenix. Our flight was cancelled and we could not get there for the reservation. They would not let me change it or even try to help me. I will be putting this on Yelp as well. American express which usually helps out with these kind of things said the company won't budge.

We got the car for a week $200. We called advantage that my dad could not return the car due medical reasons and can we return it in Boston. They said "yes but we will charge you 400.00." Thinking it is costly we returned the car in LGA airport where we picked up the car. Since my dad can't drive, my brother returned the car. They did not gave him any receipt nor we receive any email. Car was returned a day earlier but they did not mentioned that we are going to charge you a daily rate. We end up paying 750.00. At LGA very bad customer service plus online supervisors can't help to deduct it.

I attempted to rent a car in Denver and realized minutes after the transaction that the dates were wrong (my mistake???). I thought I had everything filled in correctly. Called them twice and e-mailed after 2nd call. No satisfaction. $50 fee automatically deducted. I will not use them again!!!

Attempted to save some money using Advantage rental car for the weekend and lost 5 hours and more to save a few dollars. To start their office is located offsite with no clear directions how to get there (need Po then call Wyndham for shuttle if you can reach them). Shuttles only operate on the half hour so if you get there at 10:31 pm, get ready to wait 29 minutes. Then they had one person at counter for about 20 renters at 10:30 pm on a Friday night. Then they did not have my car so I was treated to a nice minivan which is parked in a dark spot with no way to do a damage assessment. Make sure you allow at least 2 hours at drop off because this office does not allow you to use express drop off. NEVER AGAIN will I use Advantage....A nightmare.

This past summer, I visited the state of Florida and rented a car from Advantage for 7 days. They handed me a booklet full of paperwork and sent me on my way. They neglected to point out that they use PlatePass. It was in the paperwork that was handed to me, which I tossed into the glove compartment. After my vacation, I received a bill from PlatePass charging me $27.35 because one of those days, I went through a toll road that does not accept cash. They charged me the $1.30 for each way on the toll road PLUS $24.75 in fees.

I rented a mid size car at the Raleigh, NC Airport from Advantage Car rental. I got picked up and drove to their lot. It took a good 25-30 of asking me all kinds of questions about if I had insurance, if I wanted extra car insurance, if I had triple A, if I wanted to upgrade to a bigger size car and when I booked it I was told I was to only pay somewhere around $212.00 and that I would be all set. Well that was not the case. They ended up charging my credit card an extra $350.00 in case I did damage to the car and $42.00 more in case I didn't returned the car with a full tank. I was in a hurry cause I did have an appointment before noon time.

I had reserved a rental car in Boston and when I arrived, the agent claimed I would never get my passengers and luggage into the car and HAD to upgrade to a larger car which was $600 more. Not only was this a huge lie to add expenses to the bill but was handled in a very misleading, fraudulent way. She showed me the car, I said it would work then told me I would have to have another car anyway because the license plate was going to expire and I would have to pay more. Then a mysterious $200 deposit came into effect that was never shared upfront. I would like to know what they did with my $200 while I was away for a week. Worst part was the little LD couple she scammed out of $300 next to me. This was criminal and should be stopped!! 0 stars and a warning to never rent from this company!!

Worst car rental experience of my life. My son looked up quotes online and we showed a quote to the clerk to see if they would match the price. She said that she would be able to match the price but after fees and taxes the price went back up to her original quote. This happened even though the online quote included all taxes and fees. She told us the return time would be 11 am which was perfect since our flight was at 1:30 pm. We paid for the gas upfront because it seemed like less of a hassle.

I made a reservation online to rent a mini-van (Dodge Caravan) for the week of 7/21/14 through 7/28/14 which was secured by a credit card. Upon my arrival to John Wayne airport, the person at the counter who was half sleep recommended to pay for fuel in advance because they are offering lower price than others ($3.99pg). My contract for the week was $429.63 but after I signed, the total was $709.63. I asked why the price has changed. He said for the gas and $200 deposit. When we went to pick up the car, after waiting 20 minutes, we were told the car is not there and they are giving us same brand car but they have to change the contract - didn't seem to make a difference. However, upon our return, we were told they are going to charge us to fill up the gas at $8.99pg.

Flew into LA. I called for instructions as told. The rep told me that I needed to know that they did not have any cars at that time, but thought they would later. I had a reservation - which didn't mean much to them. Their shuttle bus passed by without stopping twice. The third time, and an hour later, I had to go out into the lane to stop the bus so I could board. It took the rep 25 minutes to help the customer ahead of me. I did get a car, as did the person behind me, but that was the last one. The rep told everyone else in line that he was sorry that even though they all had reservations, Advantage did not have any more cars. Then he told them that they were closing in about 5 minutes and they would have to leave. It was 11:30 pm. My car had a low tire when I picked it up and by morning it was nearly flat. I am disabled and could not change it so I put in air daily. Never, ever will rent from Advantage again. Avoid them like the plague.

When I realized i was running late (It's an airport), I called to confirm that I was coming and was assured it was not problem. I showed up about an hour late and they had given my car away. The worker told me I could take a smaller car at the same price I had booked or a larger one for an upcharge. I called corporate right there and was told the same thing. I asked to speak to the person on the phone's supervisor and was told the same thing. There was no supervisor on site. Everyone involved was rude in addition to being treated unprofessionally. I am a Hertz gold member and think the worst thing Hertz could have done was buy this company. I am rethinking continuing to use Hertz.

This is copies of the correspondence I have sent to Purco, the company handling the claims for advantage. Note, I was driving a KIA and the Advantage employee, Bulhan**, was driving an Impala.

We rented a car from the Advantage agency in San Antonio, TX. We told the agent we did NOT want insurance for the rental because we had a personal insurance policy that covered rental cars. He told my husband that since he didn't want insurance, he would need to initial the boxes he pointed to, which my husband did. When we returned the car, the agent processed all the paperwork, charged our credit card, then gave us the finalized invoice. It showed a charge of $103.96. When we complained, the agent pulled out the original form, showing us that where my husband put his initials authorized them to charge us for the insurance. As such, he refused to credit back the charge.

I reserved a car through Car Rentals.com a month before my family reunion. When I got to Advantage, I gave them a paper with all the details on it. It was for 5 days at $30.77. They proceeded to charge me $37.77 per day and made me pay for the gas I hadn't even used yet. On top of that they made me pay a deposit of $200.00. After that, they called and said my reservation was for only 3 days and that they would have to charge me $95.00 per day for the next 3 days. When I returned the car, I tried to tell the agent they were mistaken and even showed them a copy of my reservation (the copy they had was somehow "lost"), but it did not matter to them. They have the right name for their company because they take "advantage" of people who rent from them. I will never use them again and will tell everyone I know about their shady business practices.

You would not rent me a car. I went to Alamo and they got me car in less than minute, no hassles, and they were very nice and friendly and they were cheaper.

I rented a car for 1 day at the airport in Albuquerque. When I returned the car they told me everything was fine and that since I was paying cash they would return the full amount deducted to my credit card account. When I checked my Visa statement I discovered they have kept 16US$. I can't get any answer from them. I will never use them again. They were cheaper but they are going to cost me more. Bad experience for me. Thanks for letting me post that.

We purchased a rental through CarRentals.com and we were told our cost was $252. Once we arrived to the airport at the offsite location, we were told we had other fees to pay and all together came out to $581, plus a $200 deposit. I was unable to cancel my rental since I went through a third party and it stated I was unable to cancel or change my policy. I called the customer service for advantage and spoke with "Frank." He told me, "Sorry, but it is what it is and you cannot return the vehicle until the day of rental agreement because we will still charge you the full amount." I asked to speak with a supervisor and he refused my call because he was on another line but yet, he was able to tell Frank tons of info about my car rental.

I was quoted a price of $61.05. The actual cost for a 4 day rental of a base Hyundai was $117.66. I had to pick up the car, via Advantage bus service, at a location off the airport. If this was disclosed, it was not readily apparent and I never noticed it. The agreement said the pickup location was RSW airport. It was not. I will never use them again or suggest anyone else does.

Do not rent from Advantage. I had a terrible experience with Advantage this week so I would definitely not recommend them. I booked a car and went to pick it up about noon on a week day and had to wait 2 HOURS to get my car. The counter at the airport was extremely disorganized and they did not have enough attendants to take care of the crowd. They were the ONLY rental desk at the airport with any kind of line. I missed an important meeting because of the unreasonable wait. Definitely don't recommend Advantage.

A couple of months before the trip (May 2014), I booked a car in Fiumicino through Advantage Rent A Car. Customer service located an automatic car for me - the total charge would be $343.41. So far so good. At the end of the rental period I was charged 388. I wrote back to customer service and their reply was '45€ is the amount of the airport fees'. Obviously the airport fee just another fee imposed by whoever, but is well known beforehand so there should be no surprises and it should be shown before hand. It's just plain bad practice with the intention of appearing to be cheaper than others, and through deceptive practices - gain business, that would have not gone their way otherwise.

Called Advantage to make a car rental with two child car seats. The online service only allowed me to add one so I called the local office. The local representative told me he could not help me with information. When I asked if there was a car or a car seat available, he said I would have to make the reservation online and just show up. I asked him if it was possible to know in advance because I did not want to pay for a reservation and then show up with my infant and toddler and be told there are no car seats available. He then hung up on me. I called back and they did not answer.

Rented a car from SLC Airport..... When a company's representative tells me they will charge me at the same rate the entire time, and tells me they are gonna hold a one time deposit of 200.00, that is what I expect. Advantage charged me for a 3 day rental plus tax plus the 200 deposit. Ok, that part was fine, but then went I went to extend my rental, they charged me another 200 deposit on top of the extended days plus the taxes which they say "fluctuate". So for 10 days they have me for almost 10000 taken from my account when the rental was only 103 for 3 days. They have taken out 367 + 500. I called corporate and they are just as rude. They threw two and three different numbers and how they charge at me when I can calculate. I came up exactly 200 more dollars than I should be charged. Called a different company and this is the LAST time I'm dealing with ADVANTAGE! They take ADVANTAGE of the consumer.

I rented a car from Advantage via Southwest.com. I paid for a Kia Soul, with an after tax rate for 5 days to be $111.00. I arrived at Orange County Airport around 9pm May 21st. I get to the counter and the guy checking me in tries to tell me my reservation has expired. I put pick up for 930pm, and it was only 9pm. After we overcame that one, he then proceeds to tell me I need to "ride in style and upgrade my car". I told him I am hardly driving it so no thanks. He then proceeds to sell me insurance. I told him my personal insurance covers rentals so no thanks. He proceeds to get pissed off and tell me that if I wreck the car I have to pay for it. No **.

I was told it would cost $165.00 to rent a car for a week. I also requested insurance for a additional $9.00 per day, plus they required a $350.00 deposit because I used a debit card instead of a credit card. When the week was up, I called to extend the rental another week at which time I was informed that after taking $680.00 out of my account, I still owed for the deposit and they would require another $538.00. They charged me $451.00 for the week instead of the price I was given at the time I rented. I was also charged (and not told I was being charged) for another insurance, roadside assistance, and a damage loss waiver which I noticed the day after I rented and called the person that rented to me and she told me those charges were included in the weekly rate she gave me and I couldn't get it for that low of a price unless they were included. She said it was a business rate she got me like she did me a great favor.

After settled down and digest your fees and charges, I am very disappointed with the results. I returned the car with a 1/4 tank of fuel and you charged me a full tank $45.68 divide by $3.35=13.6 gallons which is the full capacity of the fuel tank. Furthermore this other hidden charges of CFC, UPSELL, Concession Fee, etc make me feel I have been ripped off because of the initial cost for 3 days of $45.68 plus $68.97 for insurance makes a lot of difference of $245.57 that I have to pay. Still waiting for an answer. A very disgusted and ripped off only once customer.

I rented a car through carrentals.com which included the weekly rental rate as well as taxes and other charges. I returned the car with 5/8 tank of gas and expected to be charged for 3/8 tank at the rate of $3.54 per gallon as previously agreed. I was charged for a full tank of gas plus all the fees and taxes for which I thought I had already paid. I have disputed this charge with Capital One visa and they are working on it and I will supposedly get credit for some of these unwarranted expenses on next month's statement.

Although the rental itself was fine, the customer service was beyond bad. Upon returning the car, my husband forgot his jacket in the back seat. As soon as we realized it, I called them and asked if they could send it over with the next shuttle and I would wait at the curb. No, I had to take the shuttle back to the office and then back to the airport (it's off site a few miles away). Not wanting to take a chance of leaving the airport, I asked if they could mail it to us. Yes, if you send us a prepaid box. Geez! OK. So when we got home, I sent the box and included return postage in the box. All they had to do was open the box, put the jacket in and put the label on it. Simple one would think.

Rented a car from Advantage on the night of 4/27/2014. The shuttle driver who picked me up from ORD had a heated discussion with someone on his cellphone while driving in the pouring rain, from the airport to the rental office - "Most Unsafe" - especially when you are responsible for other people's lives. Got to the rental facility. Their systems were down. So after 30 minutes of standing around for a simple reboot and other customers pick up their cars, it's my turn. I was given a brand new Kia Soul. I asked for a highway toll tag and to pre pay one tank of gas. All went through smoothly. I drove off.

First, the location in Salt Lake City was the worst customer service ever, as this was the only agency with a line. They took over a half hour just to get to me when there were only two people ahead of me and two agents. The 'girl' who checked me in to pick up the vehicle was very disinterested, as she thought she was way too cute to have to speak to me. The car was filthy, with a three week old rotten banana on the back seat and so much stuff on the seats. We had to brush it off just to drive.

My husband's mother passed away 3/17. 4 days latter his brother passed away in Colorado. We immediately took a flight to Denver to be greeted by a nice enough women at the Advantage booth who recited a price of $57 a day which was reasonable. The bus took us to the Advantage lot and there we waited 45 minutes to get a car. My husband showed our proof of ins., however the women wrote us up w/o copying the proof. We were there 2 days. Our total price was $309.00. I called and talked to the district manager who was rude and abrasive. I explained the situation to him. He said my mother passed away also then waited for my response in which I didn't respond quickly. I said I would call headquarters. He said go ahead, it will only come back to me. I will never ever deal with this company again.

I had a reservation in Salt Lake City. I was asked if I wanted to upgrade, as they always do. I said "No." Then they said they did not have the car I had reserved but they could offer me the upgrade for just $6 more - $281 versus $265. I said okay. I obediently initialed in all the spots and when I said "This looks like a lot", she said "We charge a $200 security deposit which will be refunded." I should have stopped and done all the math but I did not. I was home before I finally looked carefully. They had charged $105 upgrade not $6. I called. It took days and multiple calls before they returned my call. Then they said, "You signed it, nothing we can or will do for you." Very unhappy.

The car itself was great but Advantage in Orlando was the worst rental experience ever. We were shuttled from the airport in a group and made to wait over 2 hours before finally getting the car. The manager "Byron" was a total jerk and eavesdropped from across the room on our conversations of dissatisfaction with the long wait. He then threatened to call police and throw us out if we didn't take our "negative" conversation outside. The employee who was actually waiting on us was very nice and apologetic over the manager's behavior. Can you imagine? This employee should be the manager instead of Byron who should be fired for his rude and inept behavior toward customers who were stressed from the incredibly long wait. I will never again request a car from this Advantage office or any off-airport company in Orlando.

DO NOT rent from Advantage. Waited thirty minutes at airport for shuttle to get car. Airport was not even busy. Car rental required a $100 deposit. Auto was provided and was extremely dirty, with spots all over the upholstery and was not vacuumed. Mentioned this to attendant and their response was "we can't control what others do to the car" and "this is the best we can offer you". So given that I had no other options, we took the car. Upon return, we filled up tank within 10 miles of car rental drop off. Attendant said that the car was only 7/8th full and that I would have to pay an extra $13.00 in gas. When the attendant showed me the fuel gauge, it was full, but they insisted that I had to fill up the tank within 1 mile of the drop off site, otherwise they would charge for gas. They were extremely rude, lecturing me and when I told them I would never rent from them again. They said, "no problem."

When you make a reservation to get a car and spend an hour trying to pick up said car, but leave without a car because of a faulty system, I believe that deserves 1 star. I was able to walk several desks down and rent a car from Enterprise for more money, so it wasn't a credit card thing. It was that Advantage Rent-A-Car is, in my mind, a failure at what they do. You choose the cheapest rate, you get what you pay for (or in this case, don't get what you agreed to pay for). They are a scam. They now have my personal information in their system, and have done nothing but waste my time, which is the last thing I want when I'm traveling.

DO NOT Rent from Advantage! Their employees will steal your belongings and sell them, and they have the worst customer service I've experienced. When we returned the rental car to the Boston location, we left a cell phone in the car only to return within 30 minutes to find the phone "missing" from the car even though the car had only moved a few yards. The GPS locator showed that the phone was where we left it in the car, but when we called the phone, it had already been turned off and the agent who checked us in claimed that she had not seen the phone. I spoke to their customer service that day and they were very unhelpful.

Reserved a FIAT at the DFW airport with Advantage. Wanted to drive this car after watching TV ads. Planning to carry 3 persons and the FIAT has 4 seats. Arrived at rental counter and was told that they were out of FIATS and I would have to take a SMARTCAR instead or pay for a size upgrade. 2 seats in SMARTCAR is not equivalent to 4 seats in FIAT. I agreed to pay for an upgrade to a Nissan Versa. They even logged it on the bill as an UPSELL fee - should have known something then. When I went to the car lot, there was a FIAT, 2 spots over from the Versa. Looking back on this, I should have cancelled at the counter and gone to another company. I should also have returned to the counter and demanded the FIAT that I really wanted. What I will do, is refuse to deal with this company again.

I was flying with my son from Boston To Miami on Sunday Feb. 16th due to the snowstorm. We were 2 hours delayed so my reservation was for noon and we got to the car rental place a little bit after 2:00 pm. After waiting in line for 30 minutes, they told me reservation was cancelled because I was over 2 hours late. They never called me or told me this was their policy. I did this through car rental com in May. There was nothing stated with my confirmation that i needed to call if I was late. I spent another securing a car rental.

Reserved a vehicle one month in advance and called prior to my arrival to confirm the car was available. Arriving via flight on Christmas night I found out that Advantage did NOT have any vehicles in my car class available and refused to provide me another type of car. They told me that they personally called another carrier (Avis) and my car was ready to pick up. I take the Avis shuttle to find out they have no idea what I'm talking about. And if I wanted a car I would have to pay a couple hundred dollars a day. Really angry, I called Advantage back and they basically told me it's not their problem and hung up on me. Their rates look good online but what good is that if they don't have a car for you. Hope this company burns in a fire! BEWARE DOING BUSINESS WITH THESE SCAM ARTIST LIARS. BOOK A VEHICLE AND YOU MAY HAVE TO GET A TAXI CAB INSTEAD. Shady shady shady.

I arrived early on 12/25/2013 at the Phoenix Airport to pick up the car which I had ordered 2 weeks in advance with RentalCars.com. I called 24 hours earlier to make sure that they would hold the car, which they agreed. The receptionist just sent me to any other rental car and stated that Advantage would reimburse me the difference. I had to go and find another agency late at night on a holiday and paid over $200.00 more than I agreed with Advantage. I then sent in the information 12/30/2013, and have not received any response. I am also complaining about Rentalcars.com. I would never select Advantage. They do not deserve one star.

Tried Advantage for the first time, trying to save a few $$ over my usual rental car company. Never again. They said they did not have the standard car I had reserved. This was at the Ft Lauderdale int'l airport - not some small airport with limited vehicles. Wanting to get on my way to final destination, I agreed to the upgrade, knowing full well that the clerk would be receiving a commission. The up-charge turned out to be $15/day for the 5 days of the weekly rental. Additionally, there was no shuttle to the car pickup area. I had to lug my baggage to an elevator to the next level and and then hike out to a dimly lit parking garage. Return was difficult as well. Not worth the few dollars I thought I was saving. Next time I'll rent from Thrifty, as I usually do. Never a problem with them.

We had a very bad experience with Advantage Rental Car in Orlando. They did not have the car we reserved. They would not give us a similar car for the same price. Instead they tried to charge us more than double for another car. I complained to management with no success. I will never use Advantage again.

They lied and said I had to take their liability insurance due to a new state law. They would not give me a key to unlock a car WITH A CHILD IN IT because I "did not take the insurance for it." Car had multiple scratches that were documented but had a weird odor that surfaced only after the Febreze wore off.