ACE Rent A Car Reviews

Scam alert! Do not use ACE Rent A Car. On December 21, 2022, my family and I rented a car from ACE Rent a Car near the Orlando, FL airport. The gentleman who worked with us, **, told us that the car had a small chip in the windshield, but that the vehicle would be safe to drive. To be clear, as you can see in the photos, the chip is very small and was most likely caused by a pebble or small rock kicked up from the road by another vehicle. Any clear-headed individual would attest that this was not user error.

I've been dying to leave this review. I can overlook a bad attitude or poor interaction with staff and I'm the last guy to take time writing reviews, but the absolute bait and switch practices of this company are insane. So much in fact that after genuine banter through the paperwork I could noticeably hear the rental agent's tone change when giving me my total. I rented a car online and was told $180 would be due at pickup.

I booked a rental car with ACE Miami Airport via Expedia in advance. In the early morning on November 2, 2022, at the ACE front desk, the attendant found the reservation, charged me additional tolling fees which he said that every car rental in Florida has to charge, asked about insurance which I declined by giving him my car insurance card, told me to sign the agreement on a small electronic device, handed me the car key and printed agreement including a checkout slip with nothing marked, and then told me "Just go to the ACE parking area, click the key and you will find your car”. It was not difficult to find the car and there was no attendant there. So I did a quick look around myself and saw a few scratches. The car was parked so close to another car on the left, its side mirror folded in and, even though I am a small person, I had to walk side-way to squeeze in and drive the car.

Always read the bad reviews first, I rented a car at Tampa Airport for a family of 3 Ukrainian refugees who had just arrived, fleeing the raging war. I booked them a Santa Fe or similar for $103 and when they got there they were told they had a Nissan Murano, a larger vehicle and got charged $264! This is outrageous! I contacted ACE Rent a Car and got a reply saying they signed the contract (very little English spoken) and they would not even offer an extra day for free! Deal with it is essentially what they told me. I always rent with Avis or Budget, I have never had a problem with these but I will never use these again.

I had a major problem and needed to speak to an ACE representative. I left five messages in two days and never received a callback. When I returned home from my vacation, I finally reached Felix, the manager and was told (Ace Rental in Miami was having phone issues. Well, I called the 800 number which is written on the contract says it is supposed to be a 7 day a week/24 hour service!!! I’m out a lot of money because of their lack of customer service…. Their car rental sites are individually owned but they don’t tell you this…I will NEVER rent from them again!!!!

Last week we were in NY for a funeral and used ACE LGA we waited so long another rent a car place dropped us off there. When we get there they talking about they don’t have a car in our category we have to upgrade. I said we are on time for our reservation and reserved for that particular category. He proceeds to say, "I’ll give you a free upgrade." The is a basic car with a dent in the back that we received. So this week our brother passed away so we had to come back. Hubby reserved again from same ACE.

I Natasha **, am writing this complaint in regards to Ace rental car location located in Charlotte, Nc Wilkerson Location. I have rented a car with Ace Rental car through Priceline beginning on October 24, 2022 due to my car being totaled. My reservation confirmation # **. During this time, I asked the representatives can I extend if needed longer, due to my mom being in the hospital under cancer care. I was told that I can rewrite my contract one time (1) for extension as courtesy as long as I called. The representative Kaja, told me this information, and the first time granted the extension, at my Priceline price. I then needed the car for more time, so I went to the office for a rewrite. Because, I needed an extension again, on new contract, I called in again.

Rented through Priceline for a car from Ace Rent a Car at LAX is my biggest mistake. After waiting for 45 minutes or so at the designated curb for rental shuttles at LAX, we called the company toll-free number for three times. I explained that we had been waiting for 45 minutes and no signs of the shuttles. She said they were on the way, possibly stuck in traffic. After 20 minutes, still no signs. My kids were tired and hungry, and we took Uber to ACE car lot. At the facility, the check in procedure was horrible. The representative was not friendly and insisted that I have to show him my round trip Airfare ticket. Without it, I couldn't get a car from them. I have no ideas why he needed my airfare info. Also, he was very pushy to sell us their outrageous pricey rental insurance. In short, it was a nightmare at every stop and not worth the headache and stress. I regret renting a car from them and will not come back. Stay away!

I had a question to confirm with the ACE counter representative and each time I called (4 times), I was placed on an over 10 minute hold then hung up on. By the time I chose to move forward with my reservation the price had raised by $10 a night. Extremely dissatisfied with the experience.

I read all the horror stories so I was concerned but had no choice for last minute booking during balloon festival in Albuquerque on 10/05/2022. I had the most pleasant experience with the rental. The sales person was courteous. I declined all the insurances, declined gas fill up, declined extra driver. Lately all the rental companies charge for these. He told me to take photos to document any damage. I returned the car with full gas, no questioned asked and same charges as I was expecting. I rarely post but I wanted to post here.

I booked an economy car at $40.00 per day for 3-days with Ace Rent A Car. Upon arrival, Sylvia (lovely lady!) was quick to let me know they had none of that particular model, but she had a Bronco for 58.00 p/d. I asked for other options. She then lowered the price to $50.00 p/d and I agreed. I then was offered to have them fill the tank upon return at the lower $3.38per gallon rate. I agreed. I now am calculating in my head the total bill will be around $200.00 with taxes/fees.

The man who helped us was nice however, when I was speaking to the representative, he failed to mention anything about gas. They didn't have options for prepay for the gas, no sign, current prices (nor did they offer or say anything.) I also read the rental agreement and it mentions NOTHING about gas. Well, they charged me $9.99 a GALLON which resulted in an additional $121 charge. In addition, i now have another additional $200 charge for no reason. NEVER USE THIS COMPANY! With the rating of 3.2 at the FLL location, they truly deserve to go out of business and really should update their rental agreement.

Worse experience I have ever had at a car rental, so many bad things about this company and counter help to mention. The car was filthy and had love bugs all over the front. The car was in an accident and still needed to be repaired in the front, We had no choice but to accept this car because the woman left work with no one else there. When we got in the car, it had less than a fourth of gas. Upon returning it three days later, they had us drop it off at a different location. I will NEVER rent from ACE Rent A Car again, nor will I recommend them, STAY away from them PLEASE. Forget the "discount" price, it's not worth it. OH, they get their cars from a third party called Ability. Rented on 09-15-2022. Returned on 09-19-2022.

I prepaid for my car rental 2 months in advance - over $500 CDN, unfortunately on my pick up day my flight was delayed and then cancelled...I called at around 5pm, got the employee who refused to hold my car for me for the next morning. I DID NOT GET A REFUND OR A CAR!! I will never use this company again -BEWARE.

On a recent vacation in Florida, my travel agent booked a rental car for pick-up at the Ft. Lauderdale airport and return at the airport in Orlando a week later. The base rate of $241.50 for a compact was decent but the fee charged for the drop-off at a different location was $200.00, twice the amount I had paid at Thrifty a few months earlier with the pick-up and drop-off locations reversed. That was not the rub, however. I was forewarned while waiting in line at the pick-up counter in Ft. Lauderdale and observing how the counter clerk was attempting to muscle an elderly female customer into buying upgrades and additional insurance she said she didn't need.

Horrible. After a long flight and landing in the LIR Costa Rica airport heat be prepared to get fried by ACE (Also Toyota) Rental Car. You may have booked and paid for it online, but these guys will not honor your reservation. Yes, I do know of all the ** of renting cars in Costa Rica but this office is abusive to the level of criminal.

I had a reservation at your Charlotte Airport location from July 5 to July 9. When I picked up the car on the 5th I asked for a one day extension. When I went to return the car on the 10th the office was closed and there was no place to drop the car and key off. The service rep who did my extension failed to notify me that this would be and that I would be charged for 2 extra days, which is dishonest business practices!

Sorry this is so long, but there is a lot to this horrible experience! My wife reserved a car with Ace-Rent-a-Car at Los Angeles airport for 13 days beginning 27 June 2022. She reserved through VIP Cars because of their lowest advertised rate for an unlimited mileage sub-compact/compact car for fuel economy, important with the current exorbitant fuel costs since we anticipated traveling over 1,000 miles. My poor rating goes for both Ace and VIP Cars who captures customers through their advertisements! I wish we would have read the other reviews of similar experiences elsewhere by previous customers, even posted within the past month from a number of locations across the country!

I had a reservation for May 24th-May 31st. I picked up the car on May 24th and drove it approximately 5 miles to the resort. Parked the car and returned to the car and it would not go into gear nor move. I tried to call the company to get assistance. It took 5 individuals and the resort concierge calling repeatedly for 1 hour before there was an answer at the car rental office. I explained the problem with the car and was told that a mechanic would have to look at the car before a decision would be made to replace it. The mechanic arrived with the same type of car. The replacement car was dirty and smelly. The exterior of the vehicle was damaged. When I asked the mechanic to write down all the damage on the document he did not. HIS UNWILLINGNESS TO WRITE DOWN ALL THE DAMAGE WOULD ULTIMATELY CAUSE ME TO PAY FOR THE DAMAGE WHEN THE CAR IS RETURNED.

Was offered a refund by ACE but they decided not to refund the $500 extra charge with them having an agent misleading what they had told us upon signing. This was at the Las Vegas location. No one would refund us, called Corporate Center Richard who assured a refund of the $500 but never did. Filed a claim with the BBB and they never replied to it properly.

Updated on 06/02/2022: No one has responded for the horrible experience my husband and I had with the lemon we rented from ACE. What a horrible 2 days we had! Car shut down on the highway dashboard lights up with warnings. Thanks.

Worst car rental experience I've ever had. So many hidden fees that can easily surpass your actual rental price. Be very careful and do not trust the company representative at the counter. Their only goal is to steal from you as much as they can. I would rent from any other company although it's the same everywhere. Save your time and money and rent from another company.

I told the rep I wanted to decline/waiver insurance but he still charged me over $300. The manager who spent 1 hour trying to get one customers phone number for a date .. even though there was 15 of us in line said it is my fault for not reading the receipt. Also there is no shuttle .. you have to get a regular bus to a shuttle lot.. It took us 2.5 hrs from time we were outside the terminal before we got the care. Terrible experience... Pay the extra for Hertz. It is worth it.

I rented a car in February of 2022 at Tampa international airport and have been battling about how THEY SAID I could use my own sun-pass and yet was charged the $50 admin fee, still fighting this charge!! Just a big headache. Horrible customer service!! Heinous!! Do not rent a car from Ace. They are not honorable, They do not hold to their word, DO not believe anything they say!! They are Liars!! If I could leave zero stars I would. They even then stated after I was told there would be no issues using my sunpass that they are not allowing customers to use their own sunpass. Going against what I was told previously. They are a bunch of liar not holding up to their agreements. I have had the majority of my emails ignored and not replied to. They care more about bottom dollars than keeping customers. Do yourself a favor and stay away.

Started with waiting for the shuttle. You watch a few repeat instances of other rental company shuttles passing by as you wait for Ace. The shuttle finally arrives and when you get to the rental company you are greeted by long lines where you wait at least 30 minutes. They apologize but at this point, your rental experience started well over an hour ago. Finally get the car and then there's another line where someone is or taking pictures or video of each car. Added bonus, I had paid when I reserved, they have you pay again and then refund most of it? What the heck is that? I gave 2 stars because the return was normal (easy) and the shuttle was waiting. I'll gladly pay a few more dollars for a normal rental company. At this point, I'm not sure I saved anything at all based on the second charge and pending refund. What a mess! Never again Ace, never ever again.

On April 27, 2022 I rented a car through Priceline for Ace Rental Car in Denver. When I arrived to told them of my reservation. The man at the counter stated that I needed to provide a deposit in addition to the payment through Priceline. He told me that he needed a $479 deposit for coverage of the rental. Needing the rental I applied the deposit to my reservation, when he told me I would get it back. I returned the car on time on April 3 and was told the deposit would be refunded.

Rented a van 01/2022 at MIA. I declined their insurance coverage. They use an electronic signature pad. Representative said declined as I was signing. Turns out she lied. Then there was an additional $200 on the paperwork. Representative said it would be refunded when the van was returned. That did not happen. No answer when I attempted to call. Shame on me for not reading the paperwork more thoroughly. Shame on them for their dishonesty.

This place is a complete scam. They advertise great prices for 4 wheels drive (Toyota rav4). But when you pick up a vehicle they say it’s 2 wheels drive. Then they upgrade a car and price jump from $40 to $120 a day. We ended up with an old jeep (60k miles) for 120$ Plus tax a day. This car was in bad tech condition (Brakes and steer weren't functional). Trip from Vail to Denver took us 6 HOURS, a few times we almost got in deadly accident.Totally scam!!!! It happened not only to us, but to everybody who was in front of us on line at reservation desk. Never again!!! Go with decent car rental company, for better price you will rent new car without scamming.

I rented a car for six days and paid through Priceline who paid Ace. The lines were long and unorganized. After 30 minutes I finally got the car. The following day I had an incident with the car and was directed to return the car to Ace. They kept my money and wouldn’t switch me into another car! I lost out on $300 and had to pay an additional $600 to another rental car company. Essentially, Ace left me stranded and carless in LA! Beware of Ace! I will never use Ace again!!

Priceline should kick this company to the curb. Prepaid for a car rental at Ace to be picked up at TPA. “Sorry we don’t have any cars, and we don’t think we’re getting any”. Now we are at the mercy of the rest of the rental agencies at the airport that smell blood and know you’re in dire straits.

Only giving 1 star because I'm required before posting a review. HORRIBLE! And LIARS! Rented a car at the Las Vegas location. Desk agent said that our state (Tennessee) recently passed a law requiring that we purchase insurance. I wasn't aware of any such new law so we purchased for this reason and this reason only. Their Las Vegas office is located off site from the McCarran Rent-A-car Center and we had no other transportation back to the McCarran Rent-A-car Center to use another company.

After booking months in advance, and receiving a confirmation email, when I arrived at the San Diego airport, everyone who had been waiting in line for 30 minutes were told that they had sold out of cars! So, what do you do when you are at the airport and you need a car? Rent one from another agency for three times the price. This place needs to be closed. How dare they? I had a contract with them. The agreement isn't just on my part that I pay the money. They have also agreed to provide a car. I'm contacting the Better Business Bureau. Unhappy customer.

Although it looks cheap, we paid more than double the price with the experience. After waiting for over an hour at the airport, we were finally picked up at a bus. We thought that would be it, but no. After that, we took a sketchy van to the Ace Rent a Car lot. The whole time we were shoved in together. Finally, when my family and I arrived at the Ace Rent a Car lot, we were surprised to see that there were no actual people in the building besides the ‘customers’. All of the people who were supposedly working were on a Zoom call. It was a mess. To add to my suspicions, the entire store was lined with a poorly executed one-way-mirror illusion. After waiting for more hours, my family canceled our payment and ran down the road to get a new rental car.

My experience was horrendous. My family and I waited at LAX for about an hour only to be served extremely poorly. We had to take a transit to a sketchy lot, and then take a tram to another isolated site. We were packed in like sardines, so close we were touching each other. After we arrived at the site after about 2 hours, we were greeted by numerous computers. The only employees were computerized workers on Zoom! Keep in mind, this is all prior to actually receiving our car. I would also like to mention that we were not in the worst of it. Along my family’s journey, we met another individual who allegedly waited for HOURS before taking the first shuttle. Employees were unfriendly and unhelpful. Ace Rental cars may be the worst place in the State of California. Truly terrible and wretched all around.

This my first and the last time using ACE/Mex rental car company to rent a car for any reason! I booked an economic car through Priceline in Nov of 2021. When we arrived at San Diego airport around 7pm local time, we found out that ACE rental office was closed. When we were strained at SAN airport, multiple drivers from SAN airport shuttle service stopped and informed us that ACE office was closed, and we should stop payment to protect ourself. Obviously, this is a well-known fact at SAN Airport. People like us who never have experienced with ACE would never know until it is too late!

Let me start off by saying I do not write reviews, but this most certainly needs a review. Before you go any further just know that you do not want to rent from this company if your life depended on it. The car was rented at Fort Lauderdale and the staff was extremely rude and smartasses. We were given a Toyota Corolla with a ton of scratches and dents which I did document before we drove off with the car. The inside seats were completely stained and ripped up. The radio also malfunctioned multiple times. We went to use the car on our vacation and the front left tire was completely deflated for no reason, did not appear to have any slashes or any nails anything in it it just completely deflated. So I proceeded to call the car rental company and I got no response back from their customer service.

I started searching online for affordable car rentals about a month prior to our trip to L.A. A couple of weeks before our flight, I decided to go with Ace Rent A Car as my searches showed that their quotation for 6 days rental for a compact SUV was a reasonable $300.11. The first red flag was the dirty van that brought us to their office. The second unpleasantness was how there are only 3 rental counters in the office, only 2 of which were manned but only 1 was open. There were 5 renters ahead of me in line and it took at least half an hour before I got to the rental counter myself.

Ace advertised a low rate. When we got to their seedy-looking location, they refused to waive the damage insurance covered by our credit card (we had them talk directly) and they wanted a high fee for a spouse to drive. We walked out and had none of those issues with a brand-name car rental company.

Ace car rental billed me in full for a 2 week car rental which we cancelled in advance but was billed months prior to travel by car trawler out of Dublin. Ace strategically can’t refund me because it is Car Trawler, which sounds like MANY others stories. Now we know why it is an international billing scam. :-( Stay away future customers!!!

Rental from Euro Top Rent a Car, contractor for Ace Rent A Car: Probably the worst experience I ever had with a car rental agency. I rented a car for 3 weeks with Economy bookings. They ended up by offering me a rental with Ace Rent a car. My booking said "Opel Corsa" or similar. After I complete my booking and paid reservation fee, I e-mailed both Economy bookings and Ace rent a car and asked them kindly if the Opel Corsa is not available to get me any similar car in that class BUT a Dacia car. I begged them practically not to hand me over a Dacia as I knew that brand well and I really wanted to avoid it.

I rented a vehicle through Priceline - Ace - after arriving it’s now a Mex Rent, I was charged $388 for a very small car .. I was deceived that this was part of a deposit.. I was only supposed to pay $231, for a mid size car - you cannot speak to anyone- because voicemail is always full - DO NOT RENT from ACE/MEX RENT - I hope Priceline can help me with these charges.

Newark, NJ location Employees need more training on how to handle prepayments. I was told I would need to contact Priceline since I had prepaid for the rental. I had every email provided to me printed out. None of them had any indication on how to contact priceline. To my knowledge I did not book through priceline. I was told to search priceline in my emails. Nope no priceline. Then I had to get out of line and figure out what the lady behind the desk needed. I searched online for a number to priceline. It was all automated and did not get me the information I needed.

I am very disappointed with the staff and service of ACE rental in Orlando. We rented a vehicle for Tuesday 09-28-21 through the following Monday 10-04-21. We picked up the small SUV around 630 pm on Tuesday. We were traveling to Deland, approximately 50 minutes away. Approximately 20 mins after leaving the rental site in Orlando the low air pressure light went on, citing the passenger rear was low (it was extremely low, at 23 PSI-all other tires were at 40+). I called the online number and got a call person who told me to just bring it back in the morning. We had plans in the morning and were hoping to continue those plans. We searched for a air pump and went to 4 different gas stations just to find each one was out of order. I called and left messages for the Manager, David to call me when he got in, in the morning. I NEVER GOT A CALL. By the morning the tire was completely flat.

Rented a car at Manchester Airport, I am concerned that this location is on insurance scam. We walked around car when we picked up and were showing us very small scratches -- stuff that you would not notice. We had opted out of car insurance as we were using a USA credit card that covered the insurance. We rented for a month and upon return he pointed out a "Dot" that is the only way I can describe it that if you took a pencil and put a dot on a piece of paper -- they wanted to say that we had put the damaged (dot). We took a photo and placed my finger by it. We did question the dot and said that it was not new -- had they proceeded to charge us I would have called the police. I have a feeling that they would had charged us had we not questioned them (it was laughable). BEWARE.

NO shuttle pick at the airport, waited 3 hrs in line to get to the counter, I did not have my Ins. card with me, they charged me for car Ins. The car smelled & was old. It was a major mistake not to go with a brand named rental car company.

I rented a car through Priceline and they have been wonderful in helping me with my dispute. However Ace car rental will change your agreement and charge you twice and more for items already purchased through Priceline. They will pre sell you fuel and if you do not use the purchased amount there is no refund. They have found a great way to charge for services not rendered and get away with it by saying you signed for it. I signed for it being mislead by the representative at the counter.

I would like to recommend Dhiren, the front desk service agent. He went beyond just checking us in. When the auto we rented was not what I wanted, he met our needs by going out and finding a car that worked for our 4 people, plus luggage. And also helped adjust the upgraded rate: Dhiren was courteous and had patience. It took a little time, but made our trip comfortable and enjoyable. Thank you Dhiren. I will always rent from Ace at Denver when I travel there.

Had an online reservation for 12, waited an hour to receive a rental. Was given a nice Nissan Pathfinder, very clean and gas on full. Guy at desk was so polite and offered 100 off deposit for the long wait.

Made a reservation through HotWire several months in advance to arrive at Denver airport. Upon landing, the ACE rental shuttle never showed! Tried to call but just voice menu. Left msg but after an hour I went with Hertz rental. Very upsetting. Several others waiting with me experienced the same thing.

This is the worst car rental place. I was overcharged for the car rental in the first place. They take approx 45 minutes to register you and get the car For you after you had a reservation and your schedule is already limited. When I returned the car I left my brand new Adidas sneakers in the trunk accidentally. I realized this shortly after the return and called them. I was out on hold for more than a half hour and given the run around. They told me to call the next day in which I did. They did not attempt to help me and locate the sneakers. They claim they didn’t find my sneakers. I had to purchase a new pair of sneakers and they have been ignoring my emails for 5 months now. Be aware of this place!!!!

Worst experience ever in Orlando FL near airport (N. Frontage Rd)!!! Received car for pick up at 11pm, it took over two hours for shuttle to arrive at airport with over 15 other people that kept calling to get ahold of someone. Received car late and at night so couldn’t see how dirty the outside and inside (backseat had stains) was already. Manager is hardly there and not helpful. I have tried to call for four days after returning vehicle to let them know I was overcharged! Sales clerk was told we didn’t need liability and was still charged for after mentioning I had full coverage! Returned car and overall unhappy, unsatisfied with customer service, and overall poor experience with car rental company! Will never rent from here again and recommend others the same!

The manager, David **, went above and beyond to help our rental process be smooth and timely. My husband had been using his portable oxygen since 8:30am & due to flight delays we were over 2hrs late so his battery was running low. My 92yr old, slow moving Mom was with us. David picked us up at the airport to allow my husband to charge his oxygen & to avoid them having to board the shuttle with our suitcases which would’ve been difficult for both of them. This was not my expectation. It was totally David’s idea which was an amazing gift! The other Associates we met at Ace also sang David’s praises. The rental process was “THE BEST” from check out to check in. Timely, friendly and wonderful service. I will use Ace again!

I booked standard SUV from Los Angeles Airport (LAX) ACE rental. Relatively unfriendly and disconnected staff as poor working condition. Very bad experience of taking a shuttle to a parking lot and then taking ACE Van to Car rental. Customer don't have the option to choose the car (super bad), ACE will ask to make bundle of signature without explaining in details what you are signing up for. On returning the car, they charged me $11 for each gallon of gas remaining (vs. gas price of $4.29), they threatened to charge $200 for not cleaning the car on return (will ACE not clean the car before handing it over to next renter?). After making some noise they waived off the cleaning fee but the overall experience was very unpleasant.

Never again will I nor my families and friends rent from this place. Customer services sucks. We were lead to or lied to purchase their insurance when it stated that it was optional. I have been renting from different agencies and have never had this problem. We provided valid drivers license and full proof of insurance, yet it wasn't enough. Knowing we have a family of 10 traveling from MN to Orlando. And temps were close to the 100 while the family had to wait outside. Not to mentioned, we have two toddlers, a 2 and 3 years old and two elderly parents. One of which needed help with mobility. Either we pay for their insurance or we were left to be stuck outside without a car in close to 100 degrees heat.

Imagine arriving at airport and waiting over an hour. No shuttle (in Denver). Asked other shuttle drivers about it and they laughed when I mentioned ACE car rental. Called and got computer voicemail but no one to answer phone. Lost $500 on weekly rental since I pre-paid through HotWire. Called Hotwire and they basically said, "Too bad!" Never again...

I should have read the reviews about this company, because I would have never rented a car. The customer service is awful. I was told that my receipt would be emailed to me. I am still waiting a day later. And no one answer the phone. This was in Denver. The car was supposed to be a full size SUV. It was 7 of us. We couldn't put all of our luggage in the car. They were the small carry on bags. But we didn't let this rude of vacation. I will never rent from here again.

First and last time I will do business with ACE. I rented from ACE at Orlando airport. The agent insisted that I have to purchase the liability insurance to take the car that I reserved. The contract clearly states that liability insurance is optional. I agreed because supply was so limited and I was in a hurry. I would strongly advise anyone considering them to look elsewhere.

PLEASE NEVER RENT A CAR FROM THEM. They are the worst place. They even do not have a shuttle from airport to rental. It's just one customer service working on Monday and he treated us if we wrote a review he would cancel our rental. That guy name was Jacob from LA ACE, super rude, super annoying. Just people be far from them, pls they are the worse, don't waste your time and money. And any manager if you are reading this: you need to fire Jacob from Ace LA that he threatening us if we out review he wouldn’t help us. So sorry for the whole Ace.

Lots of hidden fees. Be ready for a extra 200.00 when booking. There is a extremely expensive fee for not filing the tank plus 10.00 per gallon not feeled. Got the car from Minneapolis Airport. Great for who like to be ripped off.

Hi I have rented a car today from from ACE, S conduit, JFK, NY. They forced me an insurance at USD 16+ per day for five days. It was not the first time I am renting a car in USA but this kind of enforced insurance was observed first time. This is despite I giving my credit card details which has credit limit more than the car itself. I as well as my family members are fully insured being foreign representatives in USA. But certainly it was a fleecing. The customer has no other option left after reaching to the remotely located ACE car rental. The manager Kay bluntly told me that I can cancel my booking. It means they were ready to ditch a customer.

This place is a ** show inside & out! I reserved a van online through Priceline on Monday 5/3/21. Received confirmation by email & called the day before. Just to be told on Saturday morning (the day of our trip) that I would not be getting a vehicle. I was told I was at the top of the list but could not get a vehicle, they were going to give the 3 vans they had with no A/C to the people who had reserved way in advance.

I received a refund for the seats after a month of complaining.

Booked a car rental on March 14 for a van for April 1st. I received a call 2 days before my booking to confirm. I confirmed my reservation and then the day of my trip (4hrs before I was supposed to pick up the van) someone called me to tell me that they had no cars left to rent. What a horrible experience. Never renting from them. I had to pay double from another company because we had no car. Don’t rent from them.

I arrived at San Diego California airport around 10:30PM. I informed the rental company that I was arriving late. When I arrived, I took the shuttle to the rental facility. I asked an employee where to find the ACE rental center. He told me it was offsite and was probably closed. I made several phone calls with different numbers that were given to me by employees to no avail. No one could give me the correct answer. So what was I to do. I am at the rental center with no vehicle. I had to go to another rental facility to rent whatever I could get at the time. I originally wanted the SUV from ACE and had to settle on a KIA car which cost me 3 times the amount of money.

Rented a car from these guys at Ft. Lauderdale airport during Spring Break. They did not honor the rental price already agreed to and paid for via Priceline. In addition, they lied about the additional charge, telling me to was a "deposit" while it was a full 50% increase in the final price. Never, ever use Ace!

Reserved car on Hotwire. They charged over $100 more than reserved price, and didn't hold a car for Us. Their reason was I arrived more than 4 hrs. after the arrival time I stated. I will not rent from them again.

We booked a reservation for Ace Rent A Car online, was supposed to be the best rates in the area $177 for 5 days. When we arrived the employee said he "found our reservation". Asked my husband to sign a blank digital screen, not mentioning the price or any new add ons once. Then he printed off the receipt with a total of $678. I asked him about the added charges and he waved me away asking for the next customer. Completely awful experience. We argued with him and customer service online. Received a $200 deposit fee back (says nowhere on the receipt that it's a deposit). Still paid over $400 for what was supposed to be $177.

I rented a Dodge Caravan at ACE on 2/13/21 at 9 pm. When I get there they said they don't have a van but I already reservation and they give me Sentra Blue but we got 5 people. I got no choice but charged me total for the Caravan 261.80 and the Sentra Blue 216.46 and never refund my left money. I want it now or I will sue your guy .... ASAP....

I reserved a rental online for $97.71, paid 23.72 upfront. I was to pay $74.19 at pick up. They charged me $210.16 not including the 23.72. I didn't ask for LDW. I have AAA. TRAVELING NURSES LOOK ELSEWHERE!!

This was literally the worst car rental experience we have ever had! We had a family emergency and we were nowhere near Tampa airport on the day our rental was due back. We called...left messages...with no response...and finally had corporate email them to let them know of the circumstances. Apparently, you have to go to the actual office at the airport to continue your rental. They claimed it was in the paperwork we signed. I found the "so called" paperwork shoved between the seats...WITHOUT my signature on it. Our rental was originally $46 a day... They informed me it would cost $200 to keep it for an extra night. Then when we received our invoice...they charged us $385! It cost us just under $700 for a 4 day car rental. I was screamed at by the manager..disrespected and belittled. When emailing billing...they completely stopped responding. If I could give this company negative starts..I would.

I NEVER take out CDW on any car I rent. I don't need to since I have my OWN. I told the person taking my info. She tells me to check boxes and sign on the screen, that's it's just the basic rental. There was a lot of problems going on at all of the desks checking people in. When I got my bill they Charged me for CDW and more, that I told her I didn't want. I call and left a message for the manager WHO DIDN'T BOTHER TO CALL ME BACK. I don't like being Baited and Switch with anybody, buy these place is a total RIP OFF.

I made the reservation online well in advance. The rental agency is a drive off the airport. Lousy service. Need better on site management. Cars were not up to snuff vs competitors. I have tried them once but not again.

We reserved a mini van (7 passengers), when we arrived they did not have anything bigger than a 5 passenger vehicle (JEEP). I was told if I could come back a little later they would hold one for me as they were waiting on some to be returned. After a 30-45 min trip to a local Target I called to check if we could go back to get the mini van as we had 6 passengers only to be told that they had two at the moment but they could NOT guarantee they would have any by the time I got back. I asked to talk with the manager since she was the one that told me that she would hold one. But she was not available, I was told to call back in about 10 mins.

Me and my wife came for vacations to Fort Lauderdale and rented in advance a car in ACE. When we arrive to Hollywood Airport FL. We received a broken car, and two broken GPS. It took me half a day and 4 hours for all the changes. Lousy service from the person in the front desk also.

Terrible experience. I got a great rental deal through Priceline at $10 a day. I should have known it was too good to be true. The price was for a car of the dealers choosing, which I didn't mind. Even a compact is good for getting around. When I got to the desk, the girl informed me that they had no more cars and that I would have to pay more to get something that they did have. I told her that I shouldn't have to pay more for a car because they were supposed to have one for me. She finally came back and said that she had a car and brought it out. It had dents all over it. It was filthy inside...looked like someone exploded dandruff all over the headrest. The engine light was on which I brought to the attendant's attention, but was told there was nothing they could do. So I drove this car for the weekend because I had no other choice. The brakes were grabbing the whole time.

I ordered a car for three weeks before the actual rental date. Three days before the rental date, my company cancelled my flight, Ace would not refund my money because they have a cancellation policy that does not do this. Once you make your reservation and pay, you are stuck. There is nothing that mentions their cancellation policy before placing the reservation. It is only written once you receive your receipt. Be careful with this company.

I rented a car online and when I checked in, the agent said they don't rent that smaller car in Colorado due to driving in the mountains, so I paid 3 times the amount of the original rental. I drove over a spiked object and blew out 3 tires and the agent said the replacement was $250 each for a total of $750 and I know the small tires did not cost them $250 each. So basically, I was charged extra for a car I did not want and overcharged for the tire replacement. I will never rent from Ace again and recommend that anyone considering a rental from then to go to a place with a good reputation like Hertz or anywhere else.

Waited over an hour at Orlando airport to be picked up...when we got our car they made me pay for liability insurance even though I already have it. They tried to make me pay for a Sun Pass but we have one.. They said if we use our own they will charge us $50 since they can't turn theirs off.... When we tried to use our own Sun Pass told us this rental car owed them from March so we could not use our own....Car was FILTHY..windows unable to see thru....Staff was arrogant and rude....condescending...I would not rent a donkey cart from the fraudulent place....DO NOT RENT FROM ACE RENT A CAR.

*** First, READ ALL THE REVIEWS *** I've rented from approximately 20 Car Rental companies in Florida. And by far, this is the worst place ever! I have no words to describe their lack of service. I made the mistake of having not read the reviews when I rented from ACE. My experience: I made a reservation to pick up a car at 11:00pm near the MCO location. I had called them twice prior to confirm - both times they assured me that all would be ok.

My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. He asked for my help to make his arrangements. Having used Expedia many times for hotel rental I decided to use them for the car rental. According to the receipt he was to pay $148.57 upon pickup. Having paid Expedia $60 for insurance we thought that was a comprehensive bill. My son called when he left and let me know that he'd been charged $466.93 by ACE. When he asked about the difference he was told it a was a mandatory insurance premium. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo.

I have my own FL Sunpass transponder. Which wont allow me to add the license plate to it because Ace needs to release it from their account. No one will call me back or respond to my emails. If for some reason I was not allowed to use my own then I should have been told that when I let the lady know I have my own. Now it has cost me time and inevitably more money when I receive a ticket for running tolls. I'm angry!

1. Car insurance. I have my full cover from GEICO.

Rented car was quoted $122 for Nissan Altima with $200 refundable deposit. Returned car on Saturday to LB Marriot. Parked car, went inside and nobody working. Called number, spoke to agent and was told to drop keys in dropbox cause there are no agents working on Saturday. I asked who is going to verify the full tank of gas and no damage to vehicle? Was told nobody there till Monday and all is good as long as I made sure it had a full tank of gas. With no other choice, I left keys in dropbox. Monday comes and only $125 was refunded. Called and left numerous messages and no reply.

Got a car from this company since I wasn't paying enough attention when renting from rental cars.com. It was very far from the airport but otherwise seemed ok: at least I was allowed to return it to the airport directly. However, the guy took me around the car to look at damages but never mentioned that they expected the car to be returned as CLEAN as it was at pickup--and after driving back and forth on a 10-mile dirt road in the West Boulder Valley, it certainly got dirty on the outside. NOTHING that hadn't happened several times a year for the past 20 years visiting my cabin outside of Livingston in all of my other rental cars--and nothing that a $10 car wash wouldn't take care of.

We booked our reservation weeks in advance and when we arrived, there was no cars avail. Would've had to wait over 2 hours for one to possibly be avail. Had to spend $150 more at a competitor in order to get the rental at the time. I don't understand their business model. Why offer better rates than the other companies if you aren't going to have vehicles avail. for people that booked in advance? Seems like a bait and switch. They tried to give me a 12 passenger cargo van instead, which was the only vehicle they had and that was not acceptable. Other people came to the counter as well looking for their reserved vehicle, which they did not have either. Very disappointing and stressful for a day already full of travel.

Worst customer service I have ever seen at a car rental agency. I have never been told "you dont have to rent from us" simply because I questioned a policy of the company. The experience you will receive is more like trying to rent from a loan shark company than a reputable rental car agency. Treat me like I was going to steal the car or something. For my money you're better off paying slight more and renting from one of the more reputable rental car agencies (enterprise, hertz, etc). Always remember; you get what you pay for! STAY AWAY FROM THIS RENTAL CAR AGENCY.

Updated on 09/27/2020: Ace Corporate contacted me after my review telling me to contact the Ace Car Rental in Jacksonville for resolution. I told them I did and I have not heard back from them since. My dispute is not resolved and I strongly suggest based upon my experience and others on the CA website, stay far away from Ace Car Rental. I stand by my title which says, “Awful... just awful”. Use another company, as my insurance agent said “a reputable company” and save yourself a headache.

Rented a car from Denver airport, they suckered my bf into upgrading to an SUV since we were going to the mountains (my friends rented from Enterprise and their rep didn’t mention an SUV at all). The check engine light came on while driving to Estes Park & the vehicle was shaking. We called and asked them to bring another car. We were told to check the oil and go to the store and buy oil. The customer service rep was being rude over the phone and did not want to send someone to us In the mountains with a replacement car. A car was to be dropped off at 10:30 the next morning and it was after 1:30pm when they brought the car, the fleet manager advised that exact car was in the shop the day before we rented it for the exact issue we explained.

I would not suggest that anyone rent a car from this company. They do not explain their contracts or provide pricing information when you rent a car. Even when you have an agreed upon price they charge you double the price. I will never use them again. The agents at the Tampa Florida airport should be ashamed of themselves for cheating people.

Terrible and I want my money back.... I rented a car from ACE on Friday at 630 pm and when I got there they told me that the car they were going to give me has been in a car accident and another car wont be available until 9 pm that day or I could upgrade and get a car right away. So I ended up paying more because I needed a car. So when they finally gave me a NISSAN suv that smelled like they loaded it with air freshener trying to mask the smell of cigarette smoke. I didn't really think anything about it until the next day when my family and I got back in the car.... The car has been sitting all night in the driveway windows up no air circulating and when we got in the car it smelled so bad it was unbearable... The car smelled so bad of cigarettes that we had to return it Saturday at 2:36 pm.

We rent a car in Orlando from March 14 to March 20. Didn’t use it too much and when did always paid toll by cash. Unfortunately, on the last day all the tollbooth attendants were removed due to coronavirus. After using up all our change we had to follow advise posted on the roads “please, drive through, we’ll bill you later”. We were ready to pay to the ACE company when returning the car, but an attendant told that it was up to OnePassToll company: “if they don’t charge us, we won’t charge you”.

Please do not be fooled by the low prices that ACE RENTAL CAR, they have hidden prices, $ 54 for additional driver, $ 56 per toll, and $ 300 of a deposit that none of them let you know, a dirty car and with the smell of cigarettes, and the most painful thing is that the ACE Owners are AVIS BUDGET GROUP, you ask to speak to the manager, and they tell you that they are going to call you, sit down and wait, everything is a lie. You finally paid double.???

I have dealt with bad car rental experiences before. I believe bad experiences are normal for discount car rental companies. However, this was by far the worst car rental experience I ever had in my life. Hear me out, I'm trying to help unsuspecting customers. I started off excited about getting a great deal on a 4WD mid sized SUV for my winter skiing vacation. When I arrived in Denver, ACE had a longer shuttle wait than their competitors, some who had 2 or 3 shuttles come before I got picked up. Oh well, no big deal. Next when I got to ACE, I was one of 3 customers to get dropped off. I waited for around 30 minutes before talking to a customer service representative. At this point, I'm still not annoyed, I've had worse. When I finally get to talk to someone, I am informed that the car I reserved is not available. Also, since the drive train is not guaranteed for reservations, I need to pay about $100 more to upgrade to a 4WD vehicle if i want one.

I am a 69 year old woman who lives in a basement. I have limited income. My sister lives in Florida and has terminal cancer near the heart and it can not be operated. She does not have much time to live. I sacrificed to go see her. I rented a car from Ace rental in Orlando, Florida. That was the worst thing I did. I left my small wallet with my credit card and $110.00 dollars. After repeated calls I spoke to Kevin, he told me he found the wallet. I asked if my sister in law could pick it up. He told me that his supervisor told him that the only way to get my stuff was to send them a stamp with a return envelope. They sent me $73.00 dollars. The supervisor, Jamila, supervisor refused to speak to Kevin to verify the amount of money in the wallet.

2/17/2020 Worst experience ever. I will NEVER rent from ACE ever again. I got to Orlando ACE location at 7652 Narcoossee Rd b, Orlando, FL 32822 at 12:15pm and I left with a dirty car at 2:15pm. I cannot blame the employees, they were doing the best they could. It is the company. There were 3 people working the counter upon arrival, after about an hour one of them leaves, never to return while I was there. You had to pick a number upon arrival, the waiting area was packed with people who all looked distraught, I had number 26, they were on 4, there was no place to sit, luggage everywhere, small children and tired parents. It was not a welcome to Florida experience.

After reserving an automobile TWO MONTHS IN ADVANCE, my wife and I rode the bus (much further than the other rental agencies) to the Ace Rental Company near Denver Airport! After standing in line for nearly an hour, we showed the agent our reservation numbers. He seemed to be irritated after he saw it (maybe because we looked for the Best Rate available that far ahead of time), and after we gave him our Credit Card, he asked where we were driving this auto!? I told him we had business in Cheyenne at the Wyoming Legislature (approx 100 miles away). He instantly told me that we were not allowed to take their automobile out of the state of Colorado!!??

I arrived to pick up my car and they only had 2 representatives and had to wait approximately 45 minutes before I was helped. The representative was so rude and when I dropped my keys on the counter he told me to not throw my keys which I did not. He then went as far as to say if I had a problem that I could go ahead and head back to the airport without a car. I have never had such poor service before. Please think twice about using this company and pay a little extra for the service. On top of all this, they tell you to check the car for damage, but it is so dark that you're likely not going to see any damage. I will never rent from this company ever again.

For an airport van rental, I would expect some leniency with our arrival time. Here's the list of fails:

I had rented a car with Ace Car Rental in Las Vegas. Prior to showing up, we had made a reservation over the phone with an employee. The quote had had given us came to a total of $259 USD. However, he was unable to add the underage driving fee and full insurance coverage in the quote he emailed me. He said that, "those were fixed prices and that you can just add it when you get to the rental desk. Your total bill when you pick up your car will be $259." When we got to the car rental place, we were charged almost double the quoted price, of $500 USD! I was so shocked, however, we had to take the car rental since our plans were dependent on it. I do not understand how a company can mislead their customers. In addittion, the car that we had did not feel clean, and had expired registration. Even after trying to contact the company, they still did not get back to me.

We rented a minivan on our vacation in Tampa Florida. We arrived on time, and when we went to get the car, it was a huge 15 passenger Van! They gave our minivan to someone else who was 5 hours late. We had to go back upstairs, go through a whole ordeal, before they rented us a different car to fit our needs. The man working with the cars was rude, aggravated towards us, when it was the clerk, Shawn’s, fault. Very unprofessional, especially after traveling all day!

I’m extremely disappointed with the entire ACE experience. For starters, my family and I arrived at the ACE rental car facility in Orlando to find a filthy waiting room. The chairs, floor, etc. were disgusting and in desperate need of a deep cleaning. The customer service agents were rude not only to us but to other customers. They clearly were not happy to be there. We were forced to take liability insurance even though we have our own personal car insurance. We have never had to do that before and we rent quite frequently on vacations. When the agent was questioned about this, her reply was “well, I can cancel your reservation“. Considering we were offsite from the airport with no other transportation, we had no other option but to proceed.

I booked a full size SUV at Orlando Airport through Priceline. Once we got there, they said that they did not have SUV but compact car. They said that we booked as a post-paid and no guarantee and even if had prepaid it still no car. MY wife insisted and was about to make a scene and suddenly the woman said, "Wait, let me check back there and see if any car has been returned." In 2 minutes she came back and said yes there is returned. And right away there was a midsize SUV carwashed and ready outside. They knew they had it but wanted to give us a compact instead. They offered me to buy a Sunpass for $10.00 /day which I did. They said this way you can go anywhere with peace of mind. To my surprise, after a week we came back I got an invoice for $62.61 for tolls. I called them up and they said the pass covers Orlando only and not Miami. Sunpass can be used anywhere in Florida and even in Georgia.

If I could give this place a negative 5, I would. Places like these should not be in business. For the owners/business management team, please reconsider how you run your business! How do you manage to stay in business, I'm not sure but I'm sure it has to do with all the fees you charge on top of what gets quoted online! When you see and read all the horrible reviews, you've got to take it seriously and make the necessary changes. Customers keep you on business!

It was like stepping into a third world country. It was the most awful experience ever. Deliberate bullying and nasty customer service. Our car was prepaid through Hotwire full amount just pick up and go. When we were told how to use the free shuttle to get to the car rental which was several miles from the airport. Free service. Not so. We were charged $18. We were made to purchase added insurance for the vehicle $254 then $191 for additional deposit. $181 taxes & recovery fees. I think you get the picture. Do not use Hotwire or any other discount pricing to rent your car. It is a combined scam. Just use Hertz or Enterprise. You will save huge amount of money. I was there on business and I was one of them that had to eat the cost. So yes it was troubling to me also.

Ace Car Rental is horrible. Dealt with Jessenia at pickup...was to open at 7AM. She showed up at 7:36 AM, me sitting at entrance and didn't inquire to help. Sat at desk, moving things around... When I walked up, I asked,"Are you open?" She said, "Yes, what do you need?" Really? Of course no one has insurance that is good enough so you're forced to buy theirs, yet they blame it all on the third party sites we rent through. When I got to the car, scratches down the side, etc. Good thing I took pictures as I wouldn't put it past them to try and blame me for them to get more money. Return was easy since it was early morning and no one to deal with.

We rented through Car 8 Rental but it was serviced by ACE Rent a Car at the airport location in Las Vegas Nevada. We arrived very late (11:30 p.m.) and after waiting in line for quite some time was help by a young man that was very rude and pushy. We have our own full coverage insurance so we decline their insurance but he said unless we had proof with us that he would have to charge us $95! We told him in the 35 years of us traveling we have NEVER had to supply that other than the name of the company our insurance was with and that didn't matter. He refused to let us rent with adding the additional insurance. We refused and he said, "Fine. Do you want someone else to help you?!" A lady in the line spoke up as well and said that was ridiculous. Another lady helped us and was wonderful and apologized for his behavior. In all of our times renting a car we have never had anyone treat us that way!!

Knowing it in advance, we arrive at MC Carran to take the shuttle bus to drop us off at the car rental. Big surprise not specified, take a second bus shuttle. A bus every 15 minutes, totally wrong. It's a bus every 45 minutes, where people scramble to get a place. Arrived on car rental desk, I give my reservation and documents. The rental company requires me to take the renter's liability waiver. I refuse. He forces me to take the option of $19.90 per day; otherwise he don't give me the rental car.

Came to the desk to rent my car and the guy seen my licences and because I am renting the car in town he said I have to pay more for the rental like wtf. When Expedia said the deposit is 200 but because its in town I have to put a 400 none refundable deposit. Now I'm fighting to get my 70 back for the insurance money they took. Thanks but will never do business with them again. False advertising and false dealings. Do not recommend.

Told me that my credit card did not cover loss of use and charged me $14 a day. They would not rent me a car until I agreed to take it. Supposed to get a economy car gave a 9 passenger gas guzzling sport utility. No gas cap. Waited in line for 1 1/2 hrs in Orlando location. I am going to dispute the charge on my credit card. Bunch of liars.

On a recent visit from New York to Orlando, I rented a car from ACE for the first time. Good rates but horrible, rip-off service!! Once arriving from my flight in the evening, everything went Okee Dokee until it came to the insurance sign-off. The agent asked if I'd like to take their insurance and I told him that I was covered with my Allstate. I was told that, since Florida was a "No Fault" insurance state, I had to have proof of my own insurance. Even though I had my insurance card, I was told that it was not enough proof. I then said I could call my insurance company and have them fax or email a copy of my coverage. I told them that, according to the New York State Attorney General, that covers these gypsy rental agencies, this was unlawful. Refusing that, and having to leave for a seminar, I had no alternative than to accept their option.

I rented a car from Ace Rent a Car Tampa Airport from 1/1 to 1/8. Driving south on the freeway I noticed the low air tire warning light was on. I stopped at a rest area and determined it was the right rear tire. I called the Ace customer care number the next morning. I offered to drive the car to the Ace location in Miami to get a different car or get the tire replaced or repaired. The Ace rep said that I could not get assistance in from Ace in Miami because the Ace locations have no connection or working relationship. He transferred my call to the Tampa location. They would not pick up my call.

So me and my wife went on vacation and she got a totally different amount on price for the rental car. It was absurd. The girl that helped us had no personality and could care less we were even there. Her whole attitude sucked. On top of that the extra fees and charges we were not told about is not right what they do to their customers. Do not rent a car from them. They are terrible!!!!

Reserved a car months in advance. Stood in line for an hour. When it was our turn, they did not have any cars of the type we reserved. They tried to upsell us on the next make up ($140) and tried to get us to purchase a sun pass for about $140. We already had our own sun pass. So they made us wait another hour and a half and I had to get really upset with them before they would finally give us a car. They quote the cheapest rate when you book, but try to wear you down with additional charges at the counter and if you don’t buy in, they make you wait forever. Never, never again!

I give the ACE rental at RioNegro, Medellin Airport one star because I can't give Zero. The office is not in the terminal as advertised. My daughter had to call the man to pick us up. He came in a Chevrolet Aveo -- I had rented a month in advance, a large car (Renault Fluence). The Aveo was two sizes smaller, old, with many dings. Of course, since it's Christmas week everyone is out of vehicles, I have to take this car or be stranded. The agent then tries to sell me ACE car insurance, because according to him, the insurance I purchased would not pay for repairs done in Colombia. I would have to pay and be reimbursed. I had purchased the Expedia insurance and did not buy extra. I have to take this car.

Hi all. I had booked my rental with Priceline and it says unlimited miles but after I approach Ace Jacksonville international airport they said I am a local resident to Florida and they will be giving 200 miles a day and asked me to buy extra miles with 10$ for 100 miles. My initial contract was for 60$ with 3 days rental. They added 30$ and gave me 200 miles. When I cross checked it was said 30$ included with tax so 200 miles. Once I started asking to add more miles Ace manager started saying she can't help once contract is signed and I ended up extending one more day with $30 + taxes for additional 200 miles. Now I am at 130$ instead of 60$. Later they said once I cross all the miles I had they will be charging 0.25¢ per mile. Ace is completely a fraud.. Never rent with Ace.

Our experience is from Orlando, Florida, very unreliable and fraud company, after our trip we saw the additional charges of approx $800 in our statement that we never approved of, we have filed a dispute for that but how can they even charge our credit card with charges not incurred and approved. Also, they provided false info while picking the car and made us pay for tolls at that time telling us we will be charged $75 for each toll if we don't pay for tolls before picking the car for each day. We rented for 7 days and they charged $20 per day for tolls for 7 days giving us the wrong info that if we don't do this then we will be charged $75 for per toll we cross. This company should be sued and shut down, they cant harass customers like that. Very very bad and unreliable company, wouldn't recommend to anyone.

We had a confirmation for a car rental in Las Vegas for December 28, 2019. When we got there at our designated time of 10:30am we stood in line for approximately 30 minutes. When we got to be next in line at the counter people we were told that they were all out of vehicles and then we had to go on a waiting list for a vehicle that we had a booked confirmation with. Behind us were approximately 30 people waiting for their vehicles as well and when obviously people got upset when told there were no more vehicles. One gentleman commented this was a scam and the desk clerk said “no it’s not, sorry dude it is first come first serve, see ya”. They were very rude and found this very frustrating as we had to spend $15 to Uber 5 miles off of the airport property In the middle of nowhere in the back of some parking lot, we were left stranded with no transportation to get back.

I should have read the reviews before doing the reservation. They did not have car available so gave me a temporary van for a single day. With the promise of giving me a good car next day. Well I have to drive back to the airport (1 hour each way), to get a lower specs car.. because they did not have anything else... Will never rent with them again..

Please stay away from this scammers, aggressive, insensitive people, I rented online a Chevy Tahoe and when I got there they didn't have my car. They wanted to give me a cheaper car and I quote “take it or leave it because I have more customers in the line”.

I was flying from Chicago to Nice, connecting through Madrid. The flight from Chicago to Madrid was delayed by 3 hours. Sadly, I missed the connecting flight and instead of arriving at 11AM at the desk of Ace Rent A Car in Nice, I arrived at 6pm. Immediately, I was told that my reservation was canceled (no trace of my reservation in their computers) and that I would need to have a new one created. The price was more than twice of the one I had with my original reservation. Also, I was told that I had to buy their insurance even though my credit card provides $50k of car rental insurance. I was appalled by the behavior and left after they had told me that my prepayment would be reimbursed. Well, they never did reverse the transaction.

I went online and found Ace Rental to be competitive. "Little did I know I was being herded into a van and driven 15 minutes to a off airport slaughter house location." When I got there I stood in line waiting 40 minutes for my turn. Then I discovered why so many people were pissed off ahead of me. The counter help would not rent the vehicle without actually seeing your auto insurance policy. The sign on the counter clearly states that you need three items. (A valid driver's license, valid credit card and proof of auto insurance). I had all three but the counter man wanted to see the insurance cover copy.

Read the rental agreement thoroughly. The customer counter agent will try to sell you extras such as refueling and if you elect and bring back the vehicle with a full tank... then you will also be charged with an additional 30 dollars plus.

By far the worst company I’ve had to deal with in my life. Staff is dishonest and upsell every customer. The car was defective and broke down. Lied to me about insurance to charge more. Refund denied.

Updated on 01/03/2020: No Progress since Emailing them DEC 14th!! I received a cut and paste response from ACE car rental stating "We are very sorry for any inconvenience this may cause. If you would like to reach out to us you can do so by email, customercare@acerentacar.com. We hope to see you again soon. Sincerely, Ace Rent A Car." However, I contacted them by phone and got the run around that the facility in Orlando is a private owned facility and I have to contact Orlando's Ace. I have done so and left 2 messages. One on 11/27 and again on 12/6, I called again that same day on 12/6 (the third time) and was told by Lisa that I should receive a call back from one of the two supervisors either a George or a Jamille (not sure if I am spelling that one correctly). No Resolution in Progress. Calling again today.

This is the worst car rental company in Orlando, never rent a car from them. They are misleading, they show a low price for you to make your reservation when you arrive to pick up the vehicle, if you are an international tourist and want to use the insurance you have for the Mastercard Black or Visa Infinity credit card. Who cannot accept (which is absurd as all other companies accept) the CDW Mastercard and the LDW if you pay with it. The deceit and the bad service are guaranteed in this company.

A one star is actually too high for this company. I reserved a car with Ace online. My flight was delayed, so I called to inform the local office of the delay so our car would be available. I let them know that I should arrive between 1:30 - 2:00 pm... We arrived at about ten until 2:00 pm and was directed to a virtual Customer Service Representative. I gave my name and was told that their system showed our pick up time was 2:30pm and we would have to wait about 40 minutes to get a car. Even after showing my initial reservation, they said we would still have to wait.

DO NOT prepay for a vehicle with this company. I prepaid 3 weeks in advance for an SUV to drive to the mountains with and then when I get there they say "we have a Dodge Caravan for you". I made it clear that I prepaid for an SUV and given that we were in the middle of a huge storm I was not interested in driving a 2WD minivan to the mountains.

Picked up my car. Had had three scratch marks on headlight. No probs. I took it anyway. Got a great reputation with all my rental companies. Day of return vacuumed and washed exterior and wet wiped the seats as travel to country had some hay and oats remnants and anyway he came at me. Said, "You wet seats. I can't rent it today" and I said, "So sorry. Won't do again. I just wet wipes seats with cloth". And they kicked up a stink and said I had to speak to supervisor but truly all they had to do was put a towel to dry it off yet I was vilified for returning clean vacuumed with full tank and Seats were merely wet wiped with chux as I am a clean fanatic.

After waiting in line for almost 1.5 hours and watching several disgusted customers walking away without a car rental, I got my chance at the counter. I presented my driver's license, proof of insurance and credit card. The woman behind the counter said she could not accept my insurance because it didn’t say what I was covered for and that I would have to pay over $50 per day for their insurance coverage. I asked if I could get onto their wifi and I could download a copy of my insurance showing the rider I have covering non owned/rental vehicles, after looking up from her computer she said they didn’t have wifi! They came up with every excuse not to accept my insurance just to get me and everyone around to pay extra for the insurance. I went back to the airport and got a car from Dollar, no problem, no hassle and no extra insurance. They took my insurance without question. STAY AWAY FROM ACE!!!!

I book a rental car with Hotwire and was quoted a rate of $78, not including taxes and other fees, for four days. When I got to the counter in Ft Lauderdale, the agent mentioned that I needed to purchase insurance from ACE Rental. I told him I have rental car protection with Geico and it covers liability and collision. He asked if I had a copy of the declaration page, which I didn't. However, I pulled up my policy online and showed him where I was covered. He proceeded to say that ACE cannot accept my insurance because the value of my 2001 Toyota 4Runner is not sufficient to cover the replacement of the rental car.

The cost of my car rental for four days was double the amount I thought I originally booked. Misinformation or no information regarding additional drivers, miscalculation of upgrade, misinformation about time to return (must be to the minute of a twenty four hour return or you will be charged a late fee) are just a few of my complaints. After talking to the representative about the above issues, she only refunded my late charge. I will never go through Hotwire again as they too have fees unaccounted for in final booking. If I could give a MINUS STAR SCORE, I WOULD!

Don't do any type of business with ACE rental, they get you by low online rate but really this isn't the final cost. Once you are stranded in the airport they make you pay for hidden fees, and you will have to otherwise you left stranded in airport without your rental car, completely bad business nevertheless. Rude staff and dirty offices.

The agency I rented the car was: Ace Rent A Car Orlando - 7652 Narcoossee Rd. STE B Orlando. My first impression when I arrived is that the place was dirty and disorganized. Worst than that, I had to wait almost an hour in line with two kids. I informed the agent that I had insurance through my credit card and the agent informed me that I was required to take out insurance with them and the value of the insurance was greater than the value of the car rental itself. Complete nonsense.

DO NOT EVER RENT FROM ACE!!! This is hands down THE worst rental car company ever! I rented from Ace in Orlando - I did a walk around & pointed out some tar on the passenger door - the Ace attendance who worked there said not to mark it because it was tar & not damage. When I returned the car I was told they are keeping my $250 deposit because there was damage. I said no it is tar!! I even licked my finger & it came right off & they still kept it! Disputing the charge since no one at the company answers. The customer service is awful & the business is a joke.

We rented a car from ACE at the Tampa Airport. The rental was for 4 days. The online rate was approx. $20 a day. On top of that they add the required taxes and service fees. The total bill should have come to $155.91. After waiting in line for over 30 minutes while ONE agent attempted to assist everyone; we finally got our car. Unfortunately, our outbound flight a couple of days later was delayed. I called ACE to see if we could keep the car for TWO additional hours, or did they need the car back. The agent said no problem keeping the car. We returned the car two hours late and was hit for another $73.70 (on top of the original $155.91). I thought it was a mistake. When we landed, I attempted to contact ACE. I first called the national number and after patiently explaining the issue; was told they couldn't help me, and I would have to call the local office at the Tampa airport.

I booked my rental from Canada and brought along a separate form from my insurance company stating that I was covered for rental cars. (I have liability and collision.) I was not given an option to sign a waiver. The charge for extra insurance was almost double of what I paid for my initial booking. I took a shuttle to this place. The agents were smug. There was a family there who had been waiting for 3 hours- with a pregnant woman and a baby- they were promised a vehicle and it wasn't there. The agent changed my car...saying it was "an upgrade" but, within an hour, the indicator told me that I needed air in the tires. I've been having to stop constantly to fill them (because the caps on 2 of the tires are missing I'm guessing?) and the car is saying that it needs regular maintenance. I'm afraid to drive it anywhere and I don't want to deal with the smug agents. I took pictures inside and out all over before I drove away because they gave me the hustler vibe.

I booked a rental car online for 2 days thru Ace Rental Car, approximately 3 months in advance at the Miami airport location for a total of $72 plus another $22 ($11 per day) for 2 days of highway tolls or roughly $94. There I encountered a desk attendant named "Lucky", who I presented a copy of the contract to. He didn't even bother to look at the contracted rate printed out. He then asked me to place my credit card in the machine to approve the final payment. That's when "Lucky" himself inadvertently and in deceptive fashion reached over the counter from behind his position at the desk, pressed the green okay button in the credit card machine confirming a base rate of $135 or $63 dollars HIGHER than the original contract.

I booked a 4 day rental through Hotwire and received a vehicle that had over 100k miles on it, wrecked and filthy. I returned it in less than 12 hours because it was just an awful experience that I was going to be paying for when I normally rent with Thrifty, Dollar, and Budget with great experiences for the same money. I am now being charged for the remaining days even though the car is returned within 12 hours. Hotwire stated that it’s a no refund policy based on their terms. Clearly the TERMS don’t say you may get a POS rental. This was an awful experience and I will never spend a penny with Hotwire or Nifty/Ace again. I will now explore legal options.

Do not rent from them. Read all the reviews. The horrible experience I encountered requires at least 3 pages. In summary and fortunately, I ended up NOT renting from them and there is a possibility to lose my money $217.44 that I prepaid Hotwire. The lady clerk has no minimal experience on customer service. Their location is in a remote scary area. No shuttle service from DFW airport to their location. I have to take UBER ($21.00) to get to their location. They tried to charge me extra money more than what I paid for Hotwire, stating that Hotwire deducted service fees and I am responsible to pay the difference. When I sensed that there is something wrong going on, I left their office and I rented from Payless. Again do not count on getting service or a reliable car from them.

I finally made it to LAX. First flight was 2.5 hours late so missed my connection. When I got to the car Rental company they said since I was late the car would cost an extra $400 plus an additional $200 deposit for insurance. My personal insurance covers this but they just want to rip you off. The original cost of the rental was $100. Needless to say I am doing Uber. Never Ever Use Them and I am filing. Better Business Bureau for the bait and switch which is illegal in my opinion but we will see what the regulatory companies say. NEVER EVER USE THIS COMPANY.

Let’s forget that they took my $250 deposit for a pit on the windshield. I completely disagree and was treated in a manner that is unacceptable! On the back of my agreement it says I’m responsible for the cost of the repair which is not $250. Or I could take out a claim which I would pay nothing. So here is the deal...the manager's name is Jorge and I’ve called, left messages, emailed and left reviews! I’ve tried to contact him since Friday September 27th almost every day through the workweek and just recently he replied saying he must have the wrong number? Contract has correct number and the three times I’ve emailed him plus voice messages has correct number!! DON’T DO BUSINESS with ACE RENT A CAR IN ORLANDO FLORIDA!!!

Is there a "-" rating? This business was horrible. On a Friday afternoon, they only had 2 agents helping people. Then when going through contract, told them specifically, I DID NOT WANT INSURANCE, as my insurance company covers rental cars. The agent said no problem and when talking about the total, it was 287. I was quoted $151. I asked if that difference would be refunded since I was told it was a "DEPOSIT". That was no problem. When I returned the rental the total bill was for 283. I asked if the deposit would be refunded. The kid who checked me in said "YES, but If you have questions, go to the counter and ask." When I did I was told that I agreed to the "MINIMAL" insurance. I told them I didn't. Then was told I had to talk send my complaint into the information on my rental contract! Not right! I was charge $125 extra!

I reserved a mid size car from Ace rental. When I went to pick it up they offered me an economy car. I told them, "No, I rented a midsize." They got me the midsize car and when I told the agent I was going to leave a negative review he took my luggage out of the car and cancelled my reservation leaving me stranded on an airport back road at 1 a.m. in the morning with all of the other car rental places closed. I am a 70 year old woman. I was horrified. I had to call the police to come and help me find a way out of there.

Major points:

My husband and I rented a vehicle from the ACE Ft. Lauderdale location through Hotwire on 9/14/19 and it was an abysmal experience from the start. We arrived on an evening flight around 10:20 p.m. with our 18-month old. There were no signs in the Ft. Lauderdale airport that directed you to the ACE pickup spot so we had to ask other car rental representatives (Hertz) where the pickup location for ACE was. We were advised by them to call ACE to let them know that we had arrived, as if they don't have consistent pickup service.

Why, why, why did I not look at the online reviews before I fell for what feels like a scam? Ugh... This was a horrible experience. As others have said, this car rental agency baits you with a low price, then piles on all sorts of add-ons to the final bill. In the end, I paid about what I would have paid at one of the national car rental places and would have had a lot fewer headaches.

Worst company ever!!! We arrived 1.5 hours early (10:30 am) at the airport, when we called they said they didn’t have the car we reserved and to call back thirty minutes (11:30 am) before the time of pickup of the reservation (12 pm). Therefore we call them again to be told that they still didn’t have our car, maybe it would be available at 1 pm and that they would call me but that they recommend I call CarRental.com or look for another car at the airport. End of story, 3 days later I still have not received their call. Most unprofessional company I have ever dealt with. Their prices are low but be warned you will get the customer services you paid for. Unsolicited advice...don’t rent from them, keep shopping around there are way better companies out there. Safe travels!

I reserved a rental car through Hotwire. I was originally charged $88. No info was given to let me know that Ace is not actually located at the Fort Lauderdale airport. Wasted an hour trying to figure out where to catch shuttle to Ace. Stood in line for 3 hours on 9/12/19. Was charged an additional $150 for rental car. "What, did you honestly think you rented a car for just $88/" said the Ace employee. Use lots of fear/scare tactics to try and get more of your money. First car reeked of smoke. 2nd one did too, not as bad. Just wanted to get out of there. No one available to inspect car with you. Drove off with 2nd car. Lights came on, indicating that front tires needed air. When filling tires with air, realized that both front tires were 100$ BALD. Heavy downpours due to tropical storm. Called Ace. Out on hold, then hung up on me. Called their customer service. They couldn't get through and sent them an email. Called again and left vm.

I have had a terrible experience with ACE in Crete. I booked a last minute car through a broker - in this case Wise Cars, a UK broker. ACE was the local supplier. The whole thing was a rip off. I was left stranded at the airport - the promised shuttle never materialized. I called repeatedly the number of the local company and also the uk broker number but there was no response - not even from an answering machine. Other rental companies had booths at the airport but not these guys. A fellow stranded traveler ( there were 8 of us similarly stranded) eventually hiked to the main office and two hours later a shuttle was sent.

I reserved a car on the web. Went through the process and declined insurance. I have a pay for policy with Amex that covers me 100% and my personal auto policy also covers rentals in Canada. When I got there they would not rent to me unless I bought insurance from them. Be mindful that I declined it while making the reservation. Obviously they think they can take advantage of people when they are traveling. The rudest nastiest people at the Vancouver BC location. By the way, they are not located in the airport.

Gave us an accident car and did not admit to it. Customer service rude at best. We returned the car with some sand inside (San Diego area), and we were charged 199.90 USD for cleaning!! Called customer service today - there is only one person available for the whole nation! She was not able/not willing to waive the cleaning fee. Will get contacted again on Monday - so they say - they did not answer my first email, either. If it doesn't get resolved (which I expect), will dispute the cleaning fee. Beware!!

I've attached just a few pictures 1 of 4 vehicles with Issues. 1. To start the shuttle driver was on the phone the entire time from the airport to ACE rental. I did complain to the manager on site. 2. We went through 4 vehicles. 1st vehicle - was on empty and they wanted us to rent it, I refused and ask for another vehicle. 2nd vehicle - was not full but has a little more gas in it. Upon inspecting the vehicle the tread on one of the tires was really bad so I asked for another vehicle. 3rd vehicle - Upon on doing the walk around it was not full and was really dirty. It also smelled really bad. When I asked to see the guidelines they said the one on the counter was outdated and that they did not have an updated one for me to see.

Hi. I scheduled a trip to my family reunion last week that was three hours away from where I live. I packed my car and got ready to go and my car wouldn’t start. I was low and money and didn’t know who else to turn to. A friend told me about Ace Rent A Car. I decided to call them up to see about my options. The moment I heard the first word come out of the representatives mouth I know I was dealing with Aces. The team was very polite, patient and helpful. I informed them I was on a tight budget. They were more worried about me seeing my family than they were me paying for the car. You don’t find many companies as family oriented as Ace.

Booked with Ace through Priceline. Booked unlimited mileage rental and received email confirmation stating unlimited mileage. Received call day before rental pick from Ace stating it isn't unlimited mileage even though it's on the reservation and confirmation. Both Ace and Priceline refused to honor even though have it in writing. Deceptive advertising. Will pursue legally so others don't get scammed.

What should I do if I have an accident or breakdown? "Your safety is our top concern. If you experience an accident or breakdown, please contact the rental office using the phone number printed on your rental agreement as soon as possible." That's what they say on their website. On the phone, they said to me, "Sorry! We can't help you."

The people at the front desk have the worse attitude. Called from the terminal to request information on how to get to the rental and I was transferred to another phone just to get hanged up on me. The guy handling my reservation was so rude that when I asked to see the charges before I approve the total on my credit card he reached over the counter and pressed the OK key on the credit card reader and approved the charges for me. Then when I got the final bill the number didn’t up at all. My seven-day reservation became a 6+1 day so I had surcharges for the extra day, plus I was charge with a rate way higher than the one I was offered online. Not recommended at all.

I booked the car for 90 dollars. I got a bill for 230 dollars. I was suppose to get a Nissan Altima. I got a Versa. I brought the car back 8 minutes late and was charged for another day. If taking my money is more important than my business I won't give them either.

I booked and reserved (with conf. #) a rental mini-van from Ace Car Rental in Los Angeles on short notice. They were by far the least expensive which sparked my curiosity because the same vehicle was 60% more at the Big Boys rentals. The booking website I utilized had tools available to glean over customer reviews on wait time/service/friendliness/policies/etc... I should have heeded the many many poor experiences from others and just pay the higher price from the highly reputable agencies. Knowing that I would be 1-hour late for pickup, I decided to call in advance to verify that they would not pull any funny business like "oh we let your car go to another because you were 1-hr. late". I call the "local" number posted adjacent to their local address only to be eventually connected to a Call-Center in Texas. They in turn transferred me to the local agency where I was on hold for 21-minutes.... and then got DISCONNECTED!

Horrible experience - had to take two different shuttles to get to the rental place, then when we get to the facility there is a long line that took over an hour to get the car. Once we got the car we was told if it does not have a full tank of gas to drive back to the building which we did because there was only a little over a quarter tank. The girl was to take down how much but apparently didn’t. We barely drove the car in Vegas but once to go a few miles. We put in 20.00 of gas before returning (more than what we was given). Got only a partial deposit back. Who knows why they deducted 71.00 from the deposit. Guessing by the reviews we won’t get any of our money back. Needless to say DO NOT RENT FROM THIS COMPANY.

They are SHAMS. We rented and they confirmed our rental at Saint John, NB airport. When we arrived, they said they had no cars. No explanation other than they had to let all their cars go…insurance or something. I talked with **, the manager of the location at 242 Rothesay Ave, Saint John a month before and from the airport when he said no cars. He was not concerned about our predicament. No other car rental agencies had any cars. No one knew when a car would be available. I could not believe it??? My daughter was on the telephone for an hour and finally secured a rental in Fredericton for later in the day. We were forced to take a taxi to Fredericton at our cost $180 to get a vehicle.

I rented in December 2018. Had a small crack on the windshield from a pebble from local road construction. They charged me $500 to replaced it, for a $150 job, with the understanding that they will reimbursed the difference. It's end of June and I never saw the rest of my money back. I called and left messages, you can never get anybody on the phone and they don't return calls. I filed a claim with my credit card company, to get reimbursed, because I have coverage, and they refuse to submit the required documentation to them, so they closed my claim. I called the Better Business Bureau and complained, but in the meantime, don't rent from them!

SCAM! BUYER BEWARE! Terrible experience, as I was charged $1,400 for a tiny dent. The dent was on the car before I rented it and I trusted the rental agent to write on the sheet, yet he didn't. Rental car company asked ME to provide proof that it existed beforehand - they did not provide any security camera footage or any footage to back up their claim.

I rented a car at the Ft. Lauderdale location on May 29, 2019. The tank was 5/8 full. On my trip back to the agency, I filled the tank. I could not be certain that there would not be problems such as detours or how much gas I needed to return the car 5/8 full. Seems I misjudged and I had 3/8 of a tank more than I needed. The CS in Ft. Lauderdale told me that they could not credit my account for the difference. It is not a large amount of money, but consider that this happens to 10 renters a day times 365 days a year at every location. It adds up to quite a profit. Incidentally, the contract does not mention this detail and there was no owner's manual in the car.

#1) On our paperwork for 'location' it had ACE, the address and "Shuttle service". After our flight landed at the airport we went to the car rental area and saw nothing about ACE Car rentals. We asked at another car rental counter and they informed us we had to call them. No phone number was listed on our paperwork. So after Googling the phone number, going through the national toll-free number we were then transferred to the local rental location. Another confusing/ unassuming factor was the local car rental name was Journey Rent-A-Car, which was NOT stated anywhere on my paperwork. I was beginning to wonder what we were getting ourselves into.

Rented a car at Riga Airport in Latvia. At the time of rental I requested insurance (which I do not do in the US) as I have heard too many stories regarding deceptive rental car companies in Europe. The car was driven to and from our destination, and twice to and from a nearby village. Otherwise the car remained parked in a private hotel lot. The return process is you drop the car at an open long-term parking lot at the Riga Airport and board a shuttle to the terminal. You never see anyone. While we returned the car dirty as some roads were very dirty, it just needed to be washed and that should have been it.

There were no communication that ACE car rental will not pick us up at the LAX airport and we have to take the city bus to a location before they can come get us to their location. Wasted us a whole lot of time until we found out. The rental guy told us that shuttle starts running at 5 am and also the sign at the front door stated that. However, we showed up at 5:45 and waited there until 6:45, there was no sight of shuttle. I called customer service telling her we got stuck there and will not be able to make it on time for our fly, Instead of trying to help us, she tried to tell us that we return the car before our scheduled return time so there will be a charge without knowing exactly what our return time scheduled was. I tried to explain. She hung up on me. We and 2 other groups ended up taking Uber to the airport. Cost us $12 more plus $5 tips. I travel a lot and never had this horrible experience. Stay away from ACE car rental even if it’s for free.

Don’t ever rent from Ace at Lax airport. I rented a car for two days 5/10/19. The vehicle was an old raggedy Nissan Altima. It had several scratches all over the vehicle, seats had a ton of stains and the brakes were squeaking. I don’t see how this company is still in business. This was the WORST experience ever. They weren’t helpful at all. They didn’t have any other vehicles and I felt robbed of my money. Do yourself a favor and run the opposite way of Ace rent a car at Lax airport. Thank me later.

I have a terrible experience with Orlando ACE. They double charge my rental car and when I called the agent at Orlando office, the agent picked up, I explained the problem and they put me on hold on and then hang up after 30 mins. I tried again, the exact the same thing happen, agent talked to me and ask me to wait while they look into the problem, then hang up again. I tried for 4 times, exactly go through the same experiences. Look like they did this on purpose while don't know how to resolve the issue. I will never use this rental company again. Please stay away.

In May of last year, we reserved a Car with ACE Rent A Car for three days for my dad's funeral in Henderson, NV. When we arrived the reservation was sent to Verve (an affiliate of Ace), who overcharged us $92 on the insurance they forced us to purchase. Now Ace will NOT take responsibility on the transaction even though Verve WAS their affiliate (they've closed down). Ace says they no longer have access to those files. Little did we know, Verve was independently owned. The point is our reservation was with ACE Rent A Car, Deposit already paid. No cooperation whatsoever.

I was very disappointed with the service w/ ACE Rent A Car. I made reservations via Priceline way in advance (confirmation # **) for an SUV. I got a confirmation that the vehicle would be available for me. When I get to the counter I was told they had no cars for me and they were trying to rent me a passenger van. The person at counter did not try to accommodate me in any way. I have rented from Ace in FLL before and never had an issue. Not sure what type of service is being provided in SDQ but I feel it's a SCAM!!!!

We made the mistake of renting through the Fort Lauderdale location. The customer service was terrible from the start and it took us nearly 45 min to get the vehicle. They then attempted to rent it with scratches that were not documented. The person then took another 25 min to update the paperwork to correctly correspond to the damage on the vehicle. Then we drove the vehicle 6 miles to our hotel and the next morning the right rear tire was flat I put a spare on returned the car and photographed that the tire had no damage. The Manager refused to speak to me and they said that their body shop would call us. They emailed us a week later stating that they would be charging us $468 for changing the tire. Are you kidding me. Criminal extortion if you ask me. Do not do business with this company.

These people act like you have money to let them hold for 14 days. Everyone I spoke to was rude. I will never rent a car there again. I expect good customer service. I pay good money. NO MORE ACE FOR ME. GO WHERE THEY VALUE YOU.

Las Vegas. When I got to the rental counter after taking two shuttles - because this agency is located away from the main rental car facility - I presented my driver's license, my insurance card, and my receipt for 7 days of full coverage from CarRentals.com. The agent handed me a little pamphlet indicating that they required more "liability" coverage in Nevada than was required by Florida law and I would have to purchase ACE's liability coverage. The cost of the coverage was the same as the week's rental fee! Doubling the cost of the rental. The time this occurred was way past when my insurance agency was open and I could not confirm what the agent told me until later. What I found was that the liability requirements in Florida were 3X more than Nevada! I went back to the ACE agency and they gave me a typical runaround and refused to refund the money. NEVER ever rent from these people.

We thought we’d try saving some money by renting a car with Ace Rent A Car on Narcoossee Road, Orlando, since it was off-site from the airport. Big mistake. Burned time waiting for the shuttle, then 15 minutes more in the crowded line, then were misled into believing that we couldn’t use our own Florida SunPass to avoid paying their toll package. The guy next to us was irate about being charged wrongly for gas…for the second time. Bad news all around. We skipped it and went back to the airport, where three different car-rental places confirmed that we certainly can use our own SunPass.

I am Canadian, this was my first time personally renting a car. I booked it in advance through Expedia when we booked our flight. After realizing upon arrival that the company was located a mile from the airport, some questions and phone calls, my wife and I arrived at ACE Fort Lauderdale on their airport shuttle at about 1:00am Friday March 22nd, 2019.

We recently rented a car through Expedia and unfortunately got ACE. First time using this company. We rented the car and paid our bill and one week later we're assessed $53.00 more on our charge! No explanation! We left the car, checked in, as we found it. No damage, full tank of gas. No toll violations. Nothing. NOW, have been trying with Expedia and on our own to get in touch with ACE to resolve this issue. Have made many calls. Expedia stated that they cannot reach them as well. After numerous calls, messages and frustration, I finally reached someone who said they would open a case. We shall see.

Don't do it. We had to have the tires replaced on our rental van because of how horrible they were, of course we only realized this after we were several hours away from the office. Never got our calls to the AVR (Airport Van Rental)/ACE office returned, we had to keep calling. Then when we returned the van the AVR/ACE lady behind the counter took no responsibility and picked a fight with my wife because she felt we were attacking her for expecting basic customer service and a callback. Isn't that your job? We expect some discount for the half day my wife spent in the middle of her trip on the phone and getting the tires changed. We'll see if that actually happens. Nothing yet. Don't do it. Pay a little more and get the service you deserve.

I rented through Hotwire and unfortunately got ACE. When I arrived at Orlando International I was told to go to B12. After half hour the Ace Van appeared. We arrived at the Ace rental counter as I listened to the high pressure tactics that were presented to the other renters. What they said was a lie as you do not need a responder unless you are traveling to South Florida. They brought a Nissan Sentra for me to check out. Everything visibly looked good. Unfortunately I got a tire with a screw and a slow leak. Since I owned Nissans the low air pressure was on. I went to a service station and filled up the tires but the light still was on. I traveled to Tampa and back with no problems.

I would encourage anyone that rents from Ace to be EXTRA diligent in ensuring the fuel level, existing damage, rental rates and insurance options are all documented accurately before leaving their facility. Based on my experience, and conversations I overheard Ace representatives having with other customers when they were returning their car, I left with the feeling that the company encourages their employees to be very aggressive in trying to capture extra revenues from customers that didn't ensure that all of the terms of the rental contract were written as expected, and, that pre-existing damage to the vehicle was documented before leaving their lot.

Please do not rent from this place - I am begging everyone that if you want to keep your smile for your vacation - DO NOT, I beg you, do not rent from Ace Rent A Car in Atlanta airport. It's locally own and if you have issues with the car you will NOT have help from the customer service line. You will have to deal with only them and they will NOT help you. They will overcharge you, give you a car with over 50000 miles, bad breaks! When we called and told them that the car breaks wouldn't stop in the rain, they said, "Take it to a shop and we will have a manager call you soon." WELL they never called and NEVER once cared about trying to get the car fixed! We had to get family members whom we were visiting due to our mom being ill with cancer for the 5th TIME! ACE IS HEARTLESS AND FOR GOD'S SAKE DO NOT RENT FROM THEM!

I rented a car through Hotwire.com, which I have never done before. I noticed my rental was through ACE only when I got to the airport in Portland, Oregon. I was flying into Newark. I can't complain about the shuttle because it did take a while, but it actually picked me up. What I'd like to address is the lying. I picked up a 2014 Jetta Volkswagen the February 8th. Luckily, I made it to my destination 1 hour and 45 minutes away, but as I was driving the "Oil Change" was flashing. I checked the oil, and it was fine but this means the car needs maintenance, obviously. Oh, and it had 60,000 miles on it! Woof!

These guys should be investigated. Terrible service and rude to begin with. Bait and switch, super rude guy tried to say a Ford focus and a Prius are the same thing. Demanded cash at the counter for unlimited Miles despite Travelocity site saying unlimited. The cars are off the junkyard lot along with the professionalism of her staff. At no point did I trust them and after being forced to sign a million forms saying I would pay for smoke and a bunch other things I had no way of contesting if they arbitrarily decided to claim, I was told I was not the kind of customer they wanted and tore up my contract. They knew they were scammers and I would end up being a problem. Good for both of us. They are so crooked they don't even know they are obvious scammers.

I rented and paid for a car on Hotwire.com before finding out my rental company was Ace. A quick scan of reviews would have told me to stay far away. We waited nearly an hour for a shuttle to the facility, but it never came. I called five times to find out the status of the shuttle. Two of those times it just went to voicemail! I don’t know if they ever intended to send a shuttle, because by booking through Hotwire, they already got their money. I sat on the phone with Hotwire for 45 minutes, trying to get my money back, but Ace kept LYING to them telling them the shuttle was running smoothly and I just must have been in the wrong place. I wasn’t!

I have been renting cars for 35 years and never experienced such a situation as a firm trying to extort money/cash from you at a rental car place. I had a prepaid reservation through Carrentals.com. They were 45 minutes late in opening. When they finally showed up, no apology and he asked for my insurance information which I provided, because I didn't buy insurance through him, he said his credit card terminal was down and I needed to go across the street to the seedy liquor store to get cash for the deposit. I suggested since I prepaid using my credit card to just use that or call another branch to use their terminal or call the credit card company. I had 4 additional credit cards I could have used. He demanded and tried to intimidate me in going to the liquor store to get cash instead of a credit card. He wanted cash and wouldn't take a credit card. It was straight EXTORTION trying to get me to give him cash! Extortion.

We booked a number of rentals with Ace through Rentalcars.com for our three month stay in New Zealand. The first we were given was a very tired Nissan with well over 100,000 on the clock and smell to match. The second was supposed to be a Toyota with capacity for two suitcases but turned out to be a tired Mazda with boot space for only 1 suitcase! There was no choice apparently. On the second day of the rental the central locking froze and we were unable to use the car until someone passing suggested we put the remote in the sun for a few minutes - hey presto it worked - but a few days later the car again locked us out.

I have rented from at least 5 Rental agencies in Tampa. ACE cars are inferior. The car I rented had 35,000 miles on it. It was very basic - didn't even have auto lights! I had to spend 1/2 hour taking pictures and documenting the scratches. (Never had to do this myself with any other rental car company.) I couldn't add the car to my Sunpass because there were outstanding tolls. They charged more $ to my credit card than my agreement. I have made several calls to inquire about this.

On 10-18-18 confirmation email was received from Ace Rent A Car regarding our reservation for a 15-passenger van that we needed in order to transport a group of 15 people when visiting LA to see the Rose Bowl parade. Plan was to arrive at 3:30 pm on 12-29-18. Actually arrived at 3:15 pm. After waiting in line and witnessing poor customer service provided to those in line ahead of me, it finally was my turn. I provided reservation info but was told that they did not have a 15 passenger van for us. They said that the largest vehicle available was a 12 passenger van.

I signed up for car rental online, it stated shuttle to pick up car. When I arrived in Los Angeles and proceeded to car rental pick up area, no sign of ACE on signs so I went back inside to ask information who told me I had to catch a Metro Green bus and then wait for shuttle to Ace location. Well, several green buses went past (20 mins. between buses) all full and not allowing people on. Finally, spent $20 on taxi cab to take me to rental place (called Ace several times and was finally given the address of the location).

The day after returning my rental car to the ACE location that we picked up from, I received a call from an ACE agent asking if we intended to return the car, which I stated that we had returned the car to the same location, and noted the time of the return. There was no follow through from the rental agency end, so I had to contact American Express to report the incident, fearing that the car had been stolen. I am in hopes of receiving a final statement from the rental location that all has been rectified, but have not as of yet. Not a good situation for a customer to be in.

I purchased additional insurance with Expedia when making my reservation. The agent in Tampa Int Airport refused to provide me with a rental when I said I have additional insurance with Expedia and my MasterCard as well. I was left stranded in the Airport without a rental car! No warning is mentioned in Ace Rental Car advertisement on purchasing mandatory coverage on their rentals... making this a form of bait and switch advertisement. They force you to purchase their additional insurance and if you refuse (like I did) then you are left stranded in the airport. This is completely wrong on so many levels!

I booked a car at ACE Rent A Car in Fort Lauderdale via a comparison website; it showed a total cost of c. $600, slightly cheaper than other options. When I showed up 11 pm at the remote location (2 shuttle bus rides) with family in tow after 15hr of flying, I was told that I had to pay an additional $300 for obligatory insurance. Fortunately, I had with me my laptop and was able to prove that my credit card covered for collision and my UK car insurance covered for liability - at which point the clerk simply said "Sorry, we don't take international insurance". The fine print doesn't say this but it was a good excuse to try and force me to pay the extra $300. Fortunately, my patient family held tight with me; we didn't give in, went back to the rental center and rented from another company. Based on my experience - avoid.

I booked and confirmed the rental online for $167.10 and was sent a detailed enumeration of the costs. Imagine my shock when I returned the car and was billed $544.65! When I protested to "manager" Alfredo ** I was met with a scowl, coldness, nastiness and contempt. He said I was charged each day for collision coverage, which I proved via my insurance card, that I had. He was unresponsive, obstinate, and would not help. I recently retired from government service after 27+ years, having done extensive traveling during my career, and know the intricacies of travel quite well in all its aspects.

I rented a car from them 12-3 and returned it 12-6... They charged my debit card for a $500.00 which was supposed to be a hold. They rang it up as a sale. My charge is supposed to be $102.00. Today is 12-19 and I still haven't received reimbursement. I called the Newark location today and was told they send a $397.63 reimbursement back to my account on 12-17. I called the bank today and they have no record of it. I supposedly spoke to a manager named Kristina today, who was so rude and condescending. She told me to contact the Newark location. I told her that I had contacted them and they lied to me. She then told me that there was nothing she could do. So I'm actively being ripped off!!!... Stay away from this company.

I am still researching: they billed me $50.54 for a 54 cent toll, ACE representative stated the $50 is what they charge for toll billings. First there are no tolls between here and Tampa that are less than $4.00, and we stopped and paid a cashier at each window so we didn't underpay unless it was their error, how was there a 54 cent toll? The rental agreement nor their website says anything about service charges for tolls. Ripoff. I will be contacting the BBB and the FL State Attorney General's Office.

The car was filthy inside! Stains all over the seat! DIRTY Car! The customer service was a joke, had to wait for almost an hour to get my car! The sites off the airport grounds. No one to pick us up, (we didn't know it wasn't at the normal rental place.) We had to find a number where they were (had already paid for rental). Once we did called them, and they stated they only picked up every 30 mins. (On the hour and half hour.) It was 10:15 and our rental time was 10 am. So I asked, "Well! Where are you then."

So we rented a car, they advertised on Hotwire they were at an airport location at Ft Lauderdale Florida. They gave us a car with multiple dents then had us sign multiple papers. We had already paid through Hotwire. They held $200 for a deposit and said we would get it all back. They added a plate pass charge for toll booths. We NEVER went through a toll. They still charged us $54.99 anyway. They were rude and would not fix the problem. We even returned their dented car a day early. Horrible personality.