ACE Rent A Car Reviews

Picked my car up and noticed how bad of condition the vehicle was in especially the engine so loud when the car was on. I asked for a different car and was told there were no mid-size left and if I wanted something else I would have to pay the difference when the reasoning for needing a different car was not my fault. In previous reviews online the same agent helping me offered free upgrades to other customers due to no inventory or issues will originally issued cars without their request. I then was offered another car that was even filthier, loud engine, cigarette burns and stains on all the seats and floors and SMELLED VERY BAD ESPECIALLY WHEN THE AC WAS ON and this week it was 90 degrees so the AC was much needed. I was unable to drive my children in this car. The car was very slow and hard to drive in NYC traffic. Horrible way to spend the week and spend my money. I have photos for proof but this review will not allow me to upload them.

This company is just horrible. It is a scam. On the website they list Toyota Camry, Nissan Altima as full size, I booked a full size price, after a long flight I realized in LAX they have no shuttle pick up. I had to pay Fox shuttle driver to drop me off at a location where ACE shuttle was parked away from the airport so to go to ACE location. Once there, they processed me and handed Nissan Sentra key to me. I asked that Nissan Sentra is not a full size vehicle, the guy said, "Well it is for us." I knew he was ** me because I refused to buy his insurance. When I refused to accept that, he cancelled my reservation and left me stranded there. I had to take another shuttle to come back to the airport and Uber home. Just horrible experience. Will never book one with them ever again.

Rented ACE car through Hotwire, pd $347. Returned car at 5 AM. Hours earlier than due. Area blocked to return. I had to leave at Hertz next door. I called when landed to inform office. Was charged an extra day of $170. They refused to refund after my not being allowed to park it in their area. They are not on the level of the Big rental companies and will never be because of these terrible immoral ways. I was in town for bone cancer treatment at the Mayo Clinic at the Mayo Clinic. I have begged to get my money. I never would have been at the airport at 5 AM and took the car to a next door location. I rent cars monthly for treatment. NEVER EVER WITH A LOW END COMPANY LIKE ACE.

Absolutely horrible rental car company. Rented a vehicle out of the Fort Lauderdale, FL location and have never been spoken to so poorly by a man. Pay extra and use any rental company but this one, you won't regret it. They do not hire good people to work for them, very unfortunate!

In short, lied about my rental and forced me to upgrade for more than double the original price, lied about me not bringing the car back with enough gas until I showed photos to prove it. I booked with Ace rental car July 3-6, 2023, as “dealer's choice” for $65.36. When I went to pick it up, Jonathan, asked how many people I was traveling with. I said 2. He then said the dealer's choice was a pickup truck. I said “that’s fine!” He said “no, because it only has two seats and no luggage space.” He said I couldn't have a car unless I paid a $20 upgrade fee per day. Later, I saw Jonathan lied about the $20/day and actually charged me $25/day. Jonathan also demanded I show him my “round trip airline tickets or incur a fee of $1,000”. When I returned the vehicle, Daniel checked it in. This time, I recorded everything on video.

I rented a car for one week from rent a car out of Toronto International Airport/Pearson/ YYZ. I did review their site to see that you had to take the train to get to them, but I thought they would still be with the other car rentals, which they are not. If you think anyone at the airport, can help you find it, they cannot. Our flight was delayed, and unfortunately I was unaware that Ace Rent A Car closed at a ridiculous time. I called the 1-800 number as I was running through the airport and they told me all locations are open 24/7. That sounded suspicious so I found the local number for the facility. They told me they were closing. I will say they stayed open, but they charged me for doing so. I was not the only person that showed up after their closing time, and I know they were also charged.

Sunday I rented a car from Ace Rent a Car from TORONTO location nearby Pearson Airport. And when they gave me the they took almost 10 minutes to took pictures. And when I returned my car after 2 hours they found small chip on the front mirror and they said maybe it's the old and owner told me we will check the pictures. But after spending 20 minutes there they did check the pictures and hold $100 on my Visa and promised me they will check the pictures. But today they sent me the $100 repair cost and even they charge me for $6 for the insurance. And even their employees were telling me the chip was there before and they still charged me for nothing. Very Bad customer service and worst experience with them.

Drivo (Ace) gave me a great car and they honored the price I bid for it on Priceline and the experience was professional from start to finish. I got my car online and the gentleman behind the counter was very nice.

This company isn’t allowed to continue to render service. I placed a reservation with a third party. When I got to the place at 5:00 the receptionist got upset because she said, "We just opened" to give her more time to settle. On their website, mentioned they open 24/7. We didn’t have any problem with them until they informed us that they didn’t have the vehicle ready for us. We have to select another vehicle. When we did select another vehicle, they only give you up to 150 mileage for the day, you pass that they will charge you extra. All the rental company never treat the customers that come from a third party right. I don’t know what type of contract they have with the third party company but if you can render services to their customers walk out from that contract and stop doing service with them.

This company is a scam! Beware and stay away! I had a medical emergency in AZ - my husband called them and asked if I could drop off the car in Flagstaff or Phoenix, AZ. They said no but also said they could send someone to pick it up from Flagstaff for $1,000. My husband never authorized them to do so, they NEVER called me (the client) for authorization. I was in the ER from 8:30am to 2pm and never received any calls from anyone from ACE, neither did my husband.

Terrible service. Waited over an hour. When I finally got to the counter they said extra charge for extra driver. I said it was my wife. She said, "Oh OK. I will take care of it for you.' I repeated no charge. She said no charge but need her license. Now I find out she charged me an extra $117.61 for an extra driver and my wife never drove the car and I did not agree. These people should be in jail. I will deny the charge. DO NOT EVER USE ACE CAR RENTAL. If I had read the complaints I would not have used them. STAY AWAY.

I booked a car here despite the poor reviews because I assumed most others just didn’t read the fine print and didn’t know that, for instance, you need printed proof of CDW coverage from your credit card to avoid being charged for superfluous insurance. I knew all of this and when I arrived and checked in, everything seemed to go smoothly. I was planning to drive south to West Palm Beach and I didn’t want to have to worry about tolls, so I purchased the ~$60 toll package. Everything was fine. When I returned the car, everything seemed fine. I was ready to leave a positive review.

Had reserved a car for ATL airport pick up. I called before traveling, the day off, as our flight was pushed back and we were getting in closer to midnight not 11:30pm. The person I spoke with at the airport location assured me someone would be there when we arrived. There was in fact no one there and we were stuck in the phone with all of our luggage and a sick kiddo in parking garage only to learn they were in fact closed and there is nothing they could do for us. They stated for us to go to another rental company and book with them. No apologies for the very incorrect information I had received at the exact location I was to pick up at. It made for very long travel day and I had to start square one with finding us a rental car while tired and a puking kiddo. This company will not last.

BEWARE!! DO NOT RENT A VEHICLE FROM THIS RENTAL COMPANY! They will turn around and send you a letter from a Rockport Auto Claims in Texas alleging you damaged their vehicle. I rented the car from the Orlando location. They are con artist stealing from your insurance. They’re attempting to extort more than 1,800.00 from me. However, they’ve chosen the wrong person to make a fraudulent accusation.

Ace Car Rental in Charleston, SC is unprofessional. Pick you up in a dirty van so you can rent a dirty car. Ace directs you to a Park n Go for a shuttle to the airport but don’t tell you it is a $10 charge.

I Rented a vehicle at Ace for 27 days. l used my insurance for collision coverage, yet when l returned the vehicle l was still charged an additional amount $165. l brought it to the customer representative attention which told me they would follow-up with me after speaking to "Corporate Office" which no one didn't. l called Ace Rental once more. l was given the run around. I was told that l will only given back 50% of my money due to the camera that recorded their transaction audio was poor. Unscrupulous practice. They are not transparent about charging an additional fee whether or not customers has personal insurance. Shame on you Ace Rental. Poor customer service and worst quality cars. I would not do business with Ace again rather taking public transit. I rate them zero stars.

I reserved a car at Ace rent a car at Fort Lauderdale airport. I went to the agent at the counter and she immediately tried to upsell me. She stated my rental was very small and she could rent me a bigger vehicle for only $140 dollars more for 2 weeks. I told her I wasn’t interested. She then tried to get me to sign up for the toll pass at an additional cost. I informed her I brought my EZ pass with me. I have used this pass multiple times in car rentals in Florida. She then told me it doesn’t always work in Ace cars and I should purchase what she was offering. I again turned her down. She then tried to sell me insurance. I told her my credit card covers my insurance. She didn’t like that answer. She then told me I had to present my insurance ID card. I informed her nowhere in the reservation did it mention insurance ID cards. She then told me that it did. Not true.

When I went to pick up my rental car and they were closed so the next morning I called to see what my options were and the customer service was rude and conformational and when I asked what his name was, he hung up on. Lousy customer service. I will NEVER use them again and oh by the way, I prepaid for my rental. Never got my car.

I would give a lower rating if possible. I don't know why these people are in business. To start, when I picked up my car, it took the FIVE AGENTS working at the time OVER AN HOUR to get me my vehicle, and there was only one other customer at the location... They were not at all busy. Then, when they have me the car, it was not the class that I requested. Finally, when I returned the vehicle the agent told me that he could smell smoke and see ashes. I don't smoke, so naturally I asked to see the ashes. He said he wasn't willing to show me where they were. I then took pictures of every inch of the car and told him I thought this was a clever way for a company to make money. He said he would "do me a favor" and air the car out for a bit before having his manager look at it. I told him not to bother with his "favor" and said I'd call the corporate offices.

I had a very pleasant experience working with ACE Rent-A-Car service. The representative made my accommodation seamless and efficient. My rental was pristine and in great condition. Will definitely recommend!

I would not recommend Ace rental cars to anyone travelling to Miami, especially with the rental agency at the International Airport (i.e., MIA Rental Center). While my wife and I were waiting in line, the customer ahead of us was already having issues with the agents. Then came our turn, and these were the multiple issues we faced with them:

I would give zero stars if I could. This agency always tell customers that the car you are renting will not make it the mountain (which a front wheel drive SUV with no snow is just fine but my son and many others fall for it anyway) and then they lie about the price of the upgrade to AWD. They said it was $25/day and it was actually $75/day, effectively doubling the price of the entire rental. They also did not fully credit the prepaid voucher because they said Discover Cars (the third party) takes a cut, which is not true and not disclosed in any Discover Cars documentation. It's like saying that because you are using a Priceline prepaid voucher, they can't honor the entire prepaid amount because secretly Priceline is lying to you. I should have checked more review sites, because apparently, ACE has a large number of victims. Very rude customer service when I called to question the bill. I will never rent from ACE again.

I reserved a car online with ACE. I read the agreement concerning insurance requirements and my Allstate policy. After arriving at LAX ACE car rental location, the agent asked to see my insurance. I showed my Allstate card from my phone. He told me they do not accept Allstate insurance because it is prepaid (All insurance is prepaid) and I could cancel it anytime (all insurance can be cancelled at any time). I was forced to buy their insurance for $30 a day if I wanted the car. The agreements indicates you need to show proof of insurance which I did. I called ACE customer service, I was told I would have to drive back to LAX to resolve. I refused since it is 2.5 hour drive each way. ACE in the end refused to give me a refund of the insurance costs that I didn't need after disputing the credit card charge. DON'T USE ACE - prices may be cheap but in the end it was more expensive.

I rented in LAX. My reservations was for 4 days and it did not mention anything about proof of liability. Everyone in line was caught off guard and busy calling their insurance agent. It took about 45 minutes for each customer. So ended up have to pay for this in order to rent. Other major rental agency (Avis) allow you to decline coverage and state that "you are fully responsible". They did not allow this. Also, if you are picking up 2 hours early even though you will return 2 hours earlier that did not matter. They will charge for this. In conclusion, my opinion is that they bullies travelers to make a few extra dollars.

ACE Rent A Car Maui Used my credit card to charge me $200 extra for sand in the vehicle. Took my family to the beach. Were in Maui, why would there not be sand in the car... Ridiculous!

Scam alert! Do not use ACE Rent A Car. On December 21, 2022, my family and I rented a car from ACE Rent a Car near the Orlando, FL airport. The gentleman who worked with us, **, told us that the car had a small chip in the windshield, but that the vehicle would be safe to drive. To be clear, as you can see in the photos, the chip is very small and was most likely caused by a pebble or small rock kicked up from the road by another vehicle. Any clear-headed individual would attest that this was not user error.

I've been dying to leave this review. I can overlook a bad attitude or poor interaction with staff and I'm the last guy to take time writing reviews, but the absolute bait and switch practices of this company are insane. So much in fact that after genuine banter through the paperwork I could noticeably hear the rental agent's tone change when giving me my total. I rented a car online and was told $180 would be due at pickup.

I booked a rental car with ACE Miami Airport via Expedia in advance. In the early morning on November 2, 2022, at the ACE front desk, the attendant found the reservation, charged me additional tolling fees which he said that every car rental in Florida has to charge, asked about insurance which I declined by giving him my car insurance card, told me to sign the agreement on a small electronic device, handed me the car key and printed agreement including a checkout slip with nothing marked, and then told me "Just go to the ACE parking area, click the key and you will find your car”. It was not difficult to find the car and there was no attendant there. So I did a quick look around myself and saw a few scratches. The car was parked so close to another car on the left, its side mirror folded in and, even though I am a small person, I had to walk side-way to squeeze in and drive the car.

Always read the bad reviews first, I rented a car at Tampa Airport for a family of 3 Ukrainian refugees who had just arrived, fleeing the raging war. I booked them a Santa Fe or similar for $103 and when they got there they were told they had a Nissan Murano, a larger vehicle and got charged $264! This is outrageous! I contacted ACE Rent a Car and got a reply saying they signed the contract (very little English spoken) and they would not even offer an extra day for free! Deal with it is essentially what they told me. I always rent with Avis or Budget, I have never had a problem with these but I will never use these again.

I had a major problem and needed to speak to an ACE representative. I left five messages in two days and never received a callback. When I returned home from my vacation, I finally reached Felix, the manager and was told (Ace Rental in Miami was having phone issues. Well, I called the 800 number which is written on the contract says it is supposed to be a 7 day a week/24 hour service!!! I’m out a lot of money because of their lack of customer service…. Their car rental sites are individually owned but they don’t tell you this…I will NEVER rent from them again!!!!

Last week we were in NY for a funeral and used ACE LGA we waited so long another rent a car place dropped us off there. When we get there they talking about they don’t have a car in our category we have to upgrade. I said we are on time for our reservation and reserved for that particular category. He proceeds to say, "I’ll give you a free upgrade." The is a basic car with a dent in the back that we received. So this week our brother passed away so we had to come back. Hubby reserved again from same ACE.

I Natasha **, am writing this complaint in regards to Ace rental car location located in Charlotte, Nc Wilkerson Location. I have rented a car with Ace Rental car through Priceline beginning on October 24, 2022 due to my car being totaled. My reservation confirmation # **. During this time, I asked the representatives can I extend if needed longer, due to my mom being in the hospital under cancer care. I was told that I can rewrite my contract one time (1) for extension as courtesy as long as I called. The representative Kaja, told me this information, and the first time granted the extension, at my Priceline price. I then needed the car for more time, so I went to the office for a rewrite. Because, I needed an extension again, on new contract, I called in again.

Rented through Priceline for a car from Ace Rent a Car at LAX is my biggest mistake. After waiting for 45 minutes or so at the designated curb for rental shuttles at LAX, we called the company toll-free number for three times. I explained that we had been waiting for 45 minutes and no signs of the shuttles. She said they were on the way, possibly stuck in traffic. After 20 minutes, still no signs. My kids were tired and hungry, and we took Uber to ACE car lot. At the facility, the check in procedure was horrible. The representative was not friendly and insisted that I have to show him my round trip Airfare ticket. Without it, I couldn't get a car from them. I have no ideas why he needed my airfare info. Also, he was very pushy to sell us their outrageous pricey rental insurance. In short, it was a nightmare at every stop and not worth the headache and stress. I regret renting a car from them and will not come back. Stay away!

I had a question to confirm with the ACE counter representative and each time I called (4 times), I was placed on an over 10 minute hold then hung up on. By the time I chose to move forward with my reservation the price had raised by $10 a night. Extremely dissatisfied with the experience.

I read all the horror stories so I was concerned but had no choice for last minute booking during balloon festival in Albuquerque on 10/05/2022. I had the most pleasant experience with the rental. The sales person was courteous. I declined all the insurances, declined gas fill up, declined extra driver. Lately all the rental companies charge for these. He told me to take photos to document any damage. I returned the car with full gas, no questioned asked and same charges as I was expecting. I rarely post but I wanted to post here.

I booked an economy car at $40.00 per day for 3-days with Ace Rent A Car. Upon arrival, Sylvia (lovely lady!) was quick to let me know they had none of that particular model, but she had a Bronco for 58.00 p/d. I asked for other options. She then lowered the price to $50.00 p/d and I agreed. I then was offered to have them fill the tank upon return at the lower $3.38per gallon rate. I agreed. I now am calculating in my head the total bill will be around $200.00 with taxes/fees.

The man who helped us was nice however, when I was speaking to the representative, he failed to mention anything about gas. They didn't have options for prepay for the gas, no sign, current prices (nor did they offer or say anything.) I also read the rental agreement and it mentions NOTHING about gas. Well, they charged me $9.99 a GALLON which resulted in an additional $121 charge. In addition, i now have another additional $200 charge for no reason. NEVER USE THIS COMPANY! With the rating of 3.2 at the FLL location, they truly deserve to go out of business and really should update their rental agreement.

Worse experience I have ever had at a car rental, so many bad things about this company and counter help to mention. The car was filthy and had love bugs all over the front. The car was in an accident and still needed to be repaired in the front, We had no choice but to accept this car because the woman left work with no one else there. When we got in the car, it had less than a fourth of gas. Upon returning it three days later, they had us drop it off at a different location. I will NEVER rent from ACE Rent A Car again, nor will I recommend them, STAY away from them PLEASE. Forget the "discount" price, it's not worth it. OH, they get their cars from a third party called Ability. Rented on 09-15-2022. Returned on 09-19-2022.

I prepaid for my car rental 2 months in advance - over $500 CDN, unfortunately on my pick up day my flight was delayed and then cancelled...I called at around 5pm, got the employee who refused to hold my car for me for the next morning. I DID NOT GET A REFUND OR A CAR!! I will never use this company again -BEWARE.

On a recent vacation in Florida, my travel agent booked a rental car for pick-up at the Ft. Lauderdale airport and return at the airport in Orlando a week later. The base rate of $241.50 for a compact was decent but the fee charged for the drop-off at a different location was $200.00, twice the amount I had paid at Thrifty a few months earlier with the pick-up and drop-off locations reversed. That was not the rub, however. I was forewarned while waiting in line at the pick-up counter in Ft. Lauderdale and observing how the counter clerk was attempting to muscle an elderly female customer into buying upgrades and additional insurance she said she didn't need.

Horrible. After a long flight and landing in the LIR Costa Rica airport heat be prepared to get fried by ACE (Also Toyota) Rental Car. You may have booked and paid for it online, but these guys will not honor your reservation. Yes, I do know of all the ** of renting cars in Costa Rica but this office is abusive to the level of criminal.

I had a reservation at your Charlotte Airport location from July 5 to July 9. When I picked up the car on the 5th I asked for a one day extension. When I went to return the car on the 10th the office was closed and there was no place to drop the car and key off. The service rep who did my extension failed to notify me that this would be and that I would be charged for 2 extra days, which is dishonest business practices!

Sorry this is so long, but there is a lot to this horrible experience! My wife reserved a car with Ace-Rent-a-Car at Los Angeles airport for 13 days beginning 27 June 2022. She reserved through VIP Cars because of their lowest advertised rate for an unlimited mileage sub-compact/compact car for fuel economy, important with the current exorbitant fuel costs since we anticipated traveling over 1,000 miles. My poor rating goes for both Ace and VIP Cars who captures customers through their advertisements! I wish we would have read the other reviews of similar experiences elsewhere by previous customers, even posted within the past month from a number of locations across the country!

I had a reservation for May 24th-May 31st. I picked up the car on May 24th and drove it approximately 5 miles to the resort. Parked the car and returned to the car and it would not go into gear nor move. I tried to call the company to get assistance. It took 5 individuals and the resort concierge calling repeatedly for 1 hour before there was an answer at the car rental office. I explained the problem with the car and was told that a mechanic would have to look at the car before a decision would be made to replace it. The mechanic arrived with the same type of car. The replacement car was dirty and smelly. The exterior of the vehicle was damaged. When I asked the mechanic to write down all the damage on the document he did not. HIS UNWILLINGNESS TO WRITE DOWN ALL THE DAMAGE WOULD ULTIMATELY CAUSE ME TO PAY FOR THE DAMAGE WHEN THE CAR IS RETURNED.

Was offered a refund by ACE but they decided not to refund the $500 extra charge with them having an agent misleading what they had told us upon signing. This was at the Las Vegas location. No one would refund us, called Corporate Center Richard who assured a refund of the $500 but never did. Filed a claim with the BBB and they never replied to it properly.

Updated on 06/02/2022: No one has responded for the horrible experience my husband and I had with the lemon we rented from ACE. What a horrible 2 days we had! Car shut down on the highway dashboard lights up with warnings. Thanks.

Worst car rental experience I've ever had. So many hidden fees that can easily surpass your actual rental price. Be very careful and do not trust the company representative at the counter. Their only goal is to steal from you as much as they can. I would rent from any other company although it's the same everywhere. Save your time and money and rent from another company.

I told the rep I wanted to decline/waiver insurance but he still charged me over $300. The manager who spent 1 hour trying to get one customers phone number for a date .. even though there was 15 of us in line said it is my fault for not reading the receipt. Also there is no shuttle .. you have to get a regular bus to a shuttle lot.. It took us 2.5 hrs from time we were outside the terminal before we got the care. Terrible experience... Pay the extra for Hertz. It is worth it.

I rented a car in February of 2022 at Tampa international airport and have been battling about how THEY SAID I could use my own sun-pass and yet was charged the $50 admin fee, still fighting this charge!! Just a big headache. Horrible customer service!! Heinous!! Do not rent a car from Ace. They are not honorable, They do not hold to their word, DO not believe anything they say!! They are Liars!! If I could leave zero stars I would. They even then stated after I was told there would be no issues using my sunpass that they are not allowing customers to use their own sunpass. Going against what I was told previously. They are a bunch of liar not holding up to their agreements. I have had the majority of my emails ignored and not replied to. They care more about bottom dollars than keeping customers. Do yourself a favor and stay away.

Started with waiting for the shuttle. You watch a few repeat instances of other rental company shuttles passing by as you wait for Ace. The shuttle finally arrives and when you get to the rental company you are greeted by long lines where you wait at least 30 minutes. They apologize but at this point, your rental experience started well over an hour ago. Finally get the car and then there's another line where someone is or taking pictures or video of each car. Added bonus, I had paid when I reserved, they have you pay again and then refund most of it? What the heck is that? I gave 2 stars because the return was normal (easy) and the shuttle was waiting. I'll gladly pay a few more dollars for a normal rental company. At this point, I'm not sure I saved anything at all based on the second charge and pending refund. What a mess! Never again Ace, never ever again.

On April 27, 2022 I rented a car through Priceline for Ace Rental Car in Denver. When I arrived to told them of my reservation. The man at the counter stated that I needed to provide a deposit in addition to the payment through Priceline. He told me that he needed a $479 deposit for coverage of the rental. Needing the rental I applied the deposit to my reservation, when he told me I would get it back. I returned the car on time on April 3 and was told the deposit would be refunded.

Rented a van 01/2022 at MIA. I declined their insurance coverage. They use an electronic signature pad. Representative said declined as I was signing. Turns out she lied. Then there was an additional $200 on the paperwork. Representative said it would be refunded when the van was returned. That did not happen. No answer when I attempted to call. Shame on me for not reading the paperwork more thoroughly. Shame on them for their dishonesty.

This place is a complete scam. They advertise great prices for 4 wheels drive (Toyota rav4). But when you pick up a vehicle they say it’s 2 wheels drive. Then they upgrade a car and price jump from $40 to $120 a day. We ended up with an old jeep (60k miles) for 120$ Plus tax a day. This car was in bad tech condition (Brakes and steer weren't functional). Trip from Vail to Denver took us 6 HOURS, a few times we almost got in deadly accident.Totally scam!!!! It happened not only to us, but to everybody who was in front of us on line at reservation desk. Never again!!! Go with decent car rental company, for better price you will rent new car without scamming.

I rented a car for six days and paid through Priceline who paid Ace. The lines were long and unorganized. After 30 minutes I finally got the car. The following day I had an incident with the car and was directed to return the car to Ace. They kept my money and wouldn’t switch me into another car! I lost out on $300 and had to pay an additional $600 to another rental car company. Essentially, Ace left me stranded and carless in LA! Beware of Ace! I will never use Ace again!!

Priceline should kick this company to the curb. Prepaid for a car rental at Ace to be picked up at TPA. “Sorry we don’t have any cars, and we don’t think we’re getting any”. Now we are at the mercy of the rest of the rental agencies at the airport that smell blood and know you’re in dire straits.

Only giving 1 star because I'm required before posting a review. HORRIBLE! And LIARS! Rented a car at the Las Vegas location. Desk agent said that our state (Tennessee) recently passed a law requiring that we purchase insurance. I wasn't aware of any such new law so we purchased for this reason and this reason only. Their Las Vegas office is located off site from the McCarran Rent-A-car Center and we had no other transportation back to the McCarran Rent-A-car Center to use another company.

After booking months in advance, and receiving a confirmation email, when I arrived at the San Diego airport, everyone who had been waiting in line for 30 minutes were told that they had sold out of cars! So, what do you do when you are at the airport and you need a car? Rent one from another agency for three times the price. This place needs to be closed. How dare they? I had a contract with them. The agreement isn't just on my part that I pay the money. They have also agreed to provide a car. I'm contacting the Better Business Bureau. Unhappy customer.

Although it looks cheap, we paid more than double the price with the experience. After waiting for over an hour at the airport, we were finally picked up at a bus. We thought that would be it, but no. After that, we took a sketchy van to the Ace Rent a Car lot. The whole time we were shoved in together. Finally, when my family and I arrived at the Ace Rent a Car lot, we were surprised to see that there were no actual people in the building besides the ‘customers’. All of the people who were supposedly working were on a Zoom call. It was a mess. To add to my suspicions, the entire store was lined with a poorly executed one-way-mirror illusion. After waiting for more hours, my family canceled our payment and ran down the road to get a new rental car.

My experience was horrendous. My family and I waited at LAX for about an hour only to be served extremely poorly. We had to take a transit to a sketchy lot, and then take a tram to another isolated site. We were packed in like sardines, so close we were touching each other. After we arrived at the site after about 2 hours, we were greeted by numerous computers. The only employees were computerized workers on Zoom! Keep in mind, this is all prior to actually receiving our car. I would also like to mention that we were not in the worst of it. Along my family’s journey, we met another individual who allegedly waited for HOURS before taking the first shuttle. Employees were unfriendly and unhelpful. Ace Rental cars may be the worst place in the State of California. Truly terrible and wretched all around.

This my first and the last time using ACE/Mex rental car company to rent a car for any reason! I booked an economic car through Priceline in Nov of 2021. When we arrived at San Diego airport around 7pm local time, we found out that ACE rental office was closed. When we were strained at SAN airport, multiple drivers from SAN airport shuttle service stopped and informed us that ACE office was closed, and we should stop payment to protect ourself. Obviously, this is a well-known fact at SAN Airport. People like us who never have experienced with ACE would never know until it is too late!

Let me start off by saying I do not write reviews, but this most certainly needs a review. Before you go any further just know that you do not want to rent from this company if your life depended on it. The car was rented at Fort Lauderdale and the staff was extremely rude and smartasses. We were given a Toyota Corolla with a ton of scratches and dents which I did document before we drove off with the car. The inside seats were completely stained and ripped up. The radio also malfunctioned multiple times. We went to use the car on our vacation and the front left tire was completely deflated for no reason, did not appear to have any slashes or any nails anything in it it just completely deflated. So I proceeded to call the car rental company and I got no response back from their customer service.

I started searching online for affordable car rentals about a month prior to our trip to L.A. A couple of weeks before our flight, I decided to go with Ace Rent A Car as my searches showed that their quotation for 6 days rental for a compact SUV was a reasonable $300.11. The first red flag was the dirty van that brought us to their office. The second unpleasantness was how there are only 3 rental counters in the office, only 2 of which were manned but only 1 was open. There were 5 renters ahead of me in line and it took at least half an hour before I got to the rental counter myself.

Ace advertised a low rate. When we got to their seedy-looking location, they refused to waive the damage insurance covered by our credit card (we had them talk directly) and they wanted a high fee for a spouse to drive. We walked out and had none of those issues with a brand-name car rental company.

Ace car rental billed me in full for a 2 week car rental which we cancelled in advance but was billed months prior to travel by car trawler out of Dublin. Ace strategically can’t refund me because it is Car Trawler, which sounds like MANY others stories. Now we know why it is an international billing scam. :-( Stay away future customers!!!

Rental from Euro Top Rent a Car, contractor for Ace Rent A Car: Probably the worst experience I ever had with a car rental agency. I rented a car for 3 weeks with Economy bookings. They ended up by offering me a rental with Ace Rent a car. My booking said "Opel Corsa" or similar. After I complete my booking and paid reservation fee, I e-mailed both Economy bookings and Ace rent a car and asked them kindly if the Opel Corsa is not available to get me any similar car in that class BUT a Dacia car. I begged them practically not to hand me over a Dacia as I knew that brand well and I really wanted to avoid it.

I rented a vehicle through Priceline - Ace - after arriving it’s now a Mex Rent, I was charged $388 for a very small car .. I was deceived that this was part of a deposit.. I was only supposed to pay $231, for a mid size car - you cannot speak to anyone- because voicemail is always full - DO NOT RENT from ACE/MEX RENT - I hope Priceline can help me with these charges.

Newark, NJ location Employees need more training on how to handle prepayments. I was told I would need to contact Priceline since I had prepaid for the rental. I had every email provided to me printed out. None of them had any indication on how to contact priceline. To my knowledge I did not book through priceline. I was told to search priceline in my emails. Nope no priceline. Then I had to get out of line and figure out what the lady behind the desk needed. I searched online for a number to priceline. It was all automated and did not get me the information I needed.

I am very disappointed with the staff and service of ACE rental in Orlando. We rented a vehicle for Tuesday 09-28-21 through the following Monday 10-04-21. We picked up the small SUV around 630 pm on Tuesday. We were traveling to Deland, approximately 50 minutes away. Approximately 20 mins after leaving the rental site in Orlando the low air pressure light went on, citing the passenger rear was low (it was extremely low, at 23 PSI-all other tires were at 40+). I called the online number and got a call person who told me to just bring it back in the morning. We had plans in the morning and were hoping to continue those plans. We searched for a air pump and went to 4 different gas stations just to find each one was out of order. I called and left messages for the Manager, David to call me when he got in, in the morning. I NEVER GOT A CALL. By the morning the tire was completely flat.

Rented a car at Manchester Airport, I am concerned that this location is on insurance scam. We walked around car when we picked up and were showing us very small scratches -- stuff that you would not notice. We had opted out of car insurance as we were using a USA credit card that covered the insurance. We rented for a month and upon return he pointed out a "Dot" that is the only way I can describe it that if you took a pencil and put a dot on a piece of paper -- they wanted to say that we had put the damaged (dot). We took a photo and placed my finger by it. We did question the dot and said that it was not new -- had they proceeded to charge us I would have called the police. I have a feeling that they would had charged us had we not questioned them (it was laughable). BEWARE.

NO shuttle pick at the airport, waited 3 hrs in line to get to the counter, I did not have my Ins. card with me, they charged me for car Ins. The car smelled & was old. It was a major mistake not to go with a brand named rental car company.

I rented a car through Priceline and they have been wonderful in helping me with my dispute. However Ace car rental will change your agreement and charge you twice and more for items already purchased through Priceline. They will pre sell you fuel and if you do not use the purchased amount there is no refund. They have found a great way to charge for services not rendered and get away with it by saying you signed for it. I signed for it being mislead by the representative at the counter.

I would like to recommend Dhiren, the front desk service agent. He went beyond just checking us in. When the auto we rented was not what I wanted, he met our needs by going out and finding a car that worked for our 4 people, plus luggage. And also helped adjust the upgraded rate: Dhiren was courteous and had patience. It took a little time, but made our trip comfortable and enjoyable. Thank you Dhiren. I will always rent from Ace at Denver when I travel there.

Had an online reservation for 12, waited an hour to receive a rental. Was given a nice Nissan Pathfinder, very clean and gas on full. Guy at desk was so polite and offered 100 off deposit for the long wait.

Made a reservation through HotWire several months in advance to arrive at Denver airport. Upon landing, the ACE rental shuttle never showed! Tried to call but just voice menu. Left msg but after an hour I went with Hertz rental. Very upsetting. Several others waiting with me experienced the same thing.

This is the worst car rental place. I was overcharged for the car rental in the first place. They take approx 45 minutes to register you and get the car For you after you had a reservation and your schedule is already limited. When I returned the car I left my brand new Adidas sneakers in the trunk accidentally. I realized this shortly after the return and called them. I was out on hold for more than a half hour and given the run around. They told me to call the next day in which I did. They did not attempt to help me and locate the sneakers. They claim they didn’t find my sneakers. I had to purchase a new pair of sneakers and they have been ignoring my emails for 5 months now. Be aware of this place!!!!

Worst experience ever in Orlando FL near airport (N. Frontage Rd)!!! Received car for pick up at 11pm, it took over two hours for shuttle to arrive at airport with over 15 other people that kept calling to get ahold of someone. Received car late and at night so couldn’t see how dirty the outside and inside (backseat had stains) was already. Manager is hardly there and not helpful. I have tried to call for four days after returning vehicle to let them know I was overcharged! Sales clerk was told we didn’t need liability and was still charged for after mentioning I had full coverage! Returned car and overall unhappy, unsatisfied with customer service, and overall poor experience with car rental company! Will never rent from here again and recommend others the same!

The manager, David **, went above and beyond to help our rental process be smooth and timely. My husband had been using his portable oxygen since 8:30am & due to flight delays we were over 2hrs late so his battery was running low. My 92yr old, slow moving Mom was with us. David picked us up at the airport to allow my husband to charge his oxygen & to avoid them having to board the shuttle with our suitcases which would’ve been difficult for both of them. This was not my expectation. It was totally David’s idea which was an amazing gift! The other Associates we met at Ace also sang David’s praises. The rental process was “THE BEST” from check out to check in. Timely, friendly and wonderful service. I will use Ace again!

I booked standard SUV from Los Angeles Airport (LAX) ACE rental. Relatively unfriendly and disconnected staff as poor working condition. Very bad experience of taking a shuttle to a parking lot and then taking ACE Van to Car rental. Customer don't have the option to choose the car (super bad), ACE will ask to make bundle of signature without explaining in details what you are signing up for. On returning the car, they charged me $11 for each gallon of gas remaining (vs. gas price of $4.29), they threatened to charge $200 for not cleaning the car on return (will ACE not clean the car before handing it over to next renter?). After making some noise they waived off the cleaning fee but the overall experience was very unpleasant.

Never again will I nor my families and friends rent from this place. Customer services sucks. We were lead to or lied to purchase their insurance when it stated that it was optional. I have been renting from different agencies and have never had this problem. We provided valid drivers license and full proof of insurance, yet it wasn't enough. Knowing we have a family of 10 traveling from MN to Orlando. And temps were close to the 100 while the family had to wait outside. Not to mentioned, we have two toddlers, a 2 and 3 years old and two elderly parents. One of which needed help with mobility. Either we pay for their insurance or we were left to be stuck outside without a car in close to 100 degrees heat.

Imagine arriving at airport and waiting over an hour. No shuttle (in Denver). Asked other shuttle drivers about it and they laughed when I mentioned ACE car rental. Called and got computer voicemail but no one to answer phone. Lost $500 on weekly rental since I pre-paid through HotWire. Called Hotwire and they basically said, "Too bad!" Never again...

I should have read the reviews about this company, because I would have never rented a car. The customer service is awful. I was told that my receipt would be emailed to me. I am still waiting a day later. And no one answer the phone. This was in Denver. The car was supposed to be a full size SUV. It was 7 of us. We couldn't put all of our luggage in the car. They were the small carry on bags. But we didn't let this rude of vacation. I will never rent from here again.

First and last time I will do business with ACE. I rented from ACE at Orlando airport. The agent insisted that I have to purchase the liability insurance to take the car that I reserved. The contract clearly states that liability insurance is optional. I agreed because supply was so limited and I was in a hurry. I would strongly advise anyone considering them to look elsewhere.

PLEASE NEVER RENT A CAR FROM THEM. They are the worst place. They even do not have a shuttle from airport to rental. It's just one customer service working on Monday and he treated us if we wrote a review he would cancel our rental. That guy name was Jacob from LA ACE, super rude, super annoying. Just people be far from them, pls they are the worse, don't waste your time and money. And any manager if you are reading this: you need to fire Jacob from Ace LA that he threatening us if we out review he wouldn’t help us. So sorry for the whole Ace.

Lots of hidden fees. Be ready for a extra 200.00 when booking. There is a extremely expensive fee for not filing the tank plus 10.00 per gallon not feeled. Got the car from Minneapolis Airport. Great for who like to be ripped off.

Hi I have rented a car today from from ACE, S conduit, JFK, NY. They forced me an insurance at USD 16+ per day for five days. It was not the first time I am renting a car in USA but this kind of enforced insurance was observed first time. This is despite I giving my credit card details which has credit limit more than the car itself. I as well as my family members are fully insured being foreign representatives in USA. But certainly it was a fleecing. The customer has no other option left after reaching to the remotely located ACE car rental. The manager Kay bluntly told me that I can cancel my booking. It means they were ready to ditch a customer.

This place is a ** show inside & out! I reserved a van online through Priceline on Monday 5/3/21. Received confirmation by email & called the day before. Just to be told on Saturday morning (the day of our trip) that I would not be getting a vehicle. I was told I was at the top of the list but could not get a vehicle, they were going to give the 3 vans they had with no A/C to the people who had reserved way in advance.

I received a refund for the seats after a month of complaining.

Booked a car rental on March 14 for a van for April 1st. I received a call 2 days before my booking to confirm. I confirmed my reservation and then the day of my trip (4hrs before I was supposed to pick up the van) someone called me to tell me that they had no cars left to rent. What a horrible experience. Never renting from them. I had to pay double from another company because we had no car. Don’t rent from them.

I arrived at San Diego California airport around 10:30PM. I informed the rental company that I was arriving late. When I arrived, I took the shuttle to the rental facility. I asked an employee where to find the ACE rental center. He told me it was offsite and was probably closed. I made several phone calls with different numbers that were given to me by employees to no avail. No one could give me the correct answer. So what was I to do. I am at the rental center with no vehicle. I had to go to another rental facility to rent whatever I could get at the time. I originally wanted the SUV from ACE and had to settle on a KIA car which cost me 3 times the amount of money.

Rented a car from these guys at Ft. Lauderdale airport during Spring Break. They did not honor the rental price already agreed to and paid for via Priceline. In addition, they lied about the additional charge, telling me to was a "deposit" while it was a full 50% increase in the final price. Never, ever use Ace!

Reserved car on Hotwire. They charged over $100 more than reserved price, and didn't hold a car for Us. Their reason was I arrived more than 4 hrs. after the arrival time I stated. I will not rent from them again.

We booked a reservation for Ace Rent A Car online, was supposed to be the best rates in the area $177 for 5 days. When we arrived the employee said he "found our reservation". Asked my husband to sign a blank digital screen, not mentioning the price or any new add ons once. Then he printed off the receipt with a total of $678. I asked him about the added charges and he waved me away asking for the next customer. Completely awful experience. We argued with him and customer service online. Received a $200 deposit fee back (says nowhere on the receipt that it's a deposit). Still paid over $400 for what was supposed to be $177.

I rented a Dodge Caravan at ACE on 2/13/21 at 9 pm. When I get there they said they don't have a van but I already reservation and they give me Sentra Blue but we got 5 people. I got no choice but charged me total for the Caravan 261.80 and the Sentra Blue 216.46 and never refund my left money. I want it now or I will sue your guy .... ASAP....

I reserved a rental online for $97.71, paid 23.72 upfront. I was to pay $74.19 at pick up. They charged me $210.16 not including the 23.72. I didn't ask for LDW. I have AAA. TRAVELING NURSES LOOK ELSEWHERE!!

This was literally the worst car rental experience we have ever had! We had a family emergency and we were nowhere near Tampa airport on the day our rental was due back. We called...left messages...with no response...and finally had corporate email them to let them know of the circumstances. Apparently, you have to go to the actual office at the airport to continue your rental. They claimed it was in the paperwork we signed. I found the "so called" paperwork shoved between the seats...WITHOUT my signature on it. Our rental was originally $46 a day... They informed me it would cost $200 to keep it for an extra night. Then when we received our invoice...they charged us $385! It cost us just under $700 for a 4 day car rental. I was screamed at by the manager..disrespected and belittled. When emailing billing...they completely stopped responding. If I could give this company negative starts..I would.

I NEVER take out CDW on any car I rent. I don't need to since I have my OWN. I told the person taking my info. She tells me to check boxes and sign on the screen, that's it's just the basic rental. There was a lot of problems going on at all of the desks checking people in. When I got my bill they Charged me for CDW and more, that I told her I didn't want. I call and left a message for the manager WHO DIDN'T BOTHER TO CALL ME BACK. I don't like being Baited and Switch with anybody, buy these place is a total RIP OFF.

I made the reservation online well in advance. The rental agency is a drive off the airport. Lousy service. Need better on site management. Cars were not up to snuff vs competitors. I have tried them once but not again.

We reserved a mini van (7 passengers), when we arrived they did not have anything bigger than a 5 passenger vehicle (JEEP). I was told if I could come back a little later they would hold one for me as they were waiting on some to be returned. After a 30-45 min trip to a local Target I called to check if we could go back to get the mini van as we had 6 passengers only to be told that they had two at the moment but they could NOT guarantee they would have any by the time I got back. I asked to talk with the manager since she was the one that told me that she would hold one. But she was not available, I was told to call back in about 10 mins.

Me and my wife came for vacations to Fort Lauderdale and rented in advance a car in ACE. When we arrive to Hollywood Airport FL. We received a broken car, and two broken GPS. It took me half a day and 4 hours for all the changes. Lousy service from the person in the front desk also.

Terrible experience. I got a great rental deal through Priceline at $10 a day. I should have known it was too good to be true. The price was for a car of the dealers choosing, which I didn't mind. Even a compact is good for getting around. When I got to the desk, the girl informed me that they had no more cars and that I would have to pay more to get something that they did have. I told her that I shouldn't have to pay more for a car because they were supposed to have one for me. She finally came back and said that she had a car and brought it out. It had dents all over it. It was filthy inside...looked like someone exploded dandruff all over the headrest. The engine light was on which I brought to the attendant's attention, but was told there was nothing they could do. So I drove this car for the weekend because I had no other choice. The brakes were grabbing the whole time.

I ordered a car for three weeks before the actual rental date. Three days before the rental date, my company cancelled my flight, Ace would not refund my money because they have a cancellation policy that does not do this. Once you make your reservation and pay, you are stuck. There is nothing that mentions their cancellation policy before placing the reservation. It is only written once you receive your receipt. Be careful with this company.

I rented a car online and when I checked in, the agent said they don't rent that smaller car in Colorado due to driving in the mountains, so I paid 3 times the amount of the original rental. I drove over a spiked object and blew out 3 tires and the agent said the replacement was $250 each for a total of $750 and I know the small tires did not cost them $250 each. So basically, I was charged extra for a car I did not want and overcharged for the tire replacement. I will never rent from Ace again and recommend that anyone considering a rental from then to go to a place with a good reputation like Hertz or anywhere else.

Waited over an hour at Orlando airport to be picked up...when we got our car they made me pay for liability insurance even though I already have it. They tried to make me pay for a Sun Pass but we have one.. They said if we use our own they will charge us $50 since they can't turn theirs off.... When we tried to use our own Sun Pass told us this rental car owed them from March so we could not use our own....Car was FILTHY..windows unable to see thru....Staff was arrogant and rude....condescending...I would not rent a donkey cart from the fraudulent place....DO NOT RENT FROM ACE RENT A CAR.

*** First, READ ALL THE REVIEWS *** I've rented from approximately 20 Car Rental companies in Florida. And by far, this is the worst place ever! I have no words to describe their lack of service. I made the mistake of having not read the reviews when I rented from ACE. My experience: I made a reservation to pick up a car at 11:00pm near the MCO location. I had called them twice prior to confirm - both times they assured me that all would be ok.

My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. He asked for my help to make his arrangements. Having used Expedia many times for hotel rental I decided to use them for the car rental. According to the receipt he was to pay $148.57 upon pickup. Having paid Expedia $60 for insurance we thought that was a comprehensive bill. My son called when he left and let me know that he'd been charged $466.93 by ACE. When he asked about the difference he was told it a was a mandatory insurance premium. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo.

I have my own FL Sunpass transponder. Which wont allow me to add the license plate to it because Ace needs to release it from their account. No one will call me back or respond to my emails. If for some reason I was not allowed to use my own then I should have been told that when I let the lady know I have my own. Now it has cost me time and inevitably more money when I receive a ticket for running tolls. I'm angry!

1. Car insurance. I have my full cover from GEICO.

Rented car was quoted $122 for Nissan Altima with $200 refundable deposit. Returned car on Saturday to LB Marriot. Parked car, went inside and nobody working. Called number, spoke to agent and was told to drop keys in dropbox cause there are no agents working on Saturday. I asked who is going to verify the full tank of gas and no damage to vehicle? Was told nobody there till Monday and all is good as long as I made sure it had a full tank of gas. With no other choice, I left keys in dropbox. Monday comes and only $125 was refunded. Called and left numerous messages and no reply.

Got a car from this company since I wasn't paying enough attention when renting from rental cars.com. It was very far from the airport but otherwise seemed ok: at least I was allowed to return it to the airport directly. However, the guy took me around the car to look at damages but never mentioned that they expected the car to be returned as CLEAN as it was at pickup--and after driving back and forth on a 10-mile dirt road in the West Boulder Valley, it certainly got dirty on the outside. NOTHING that hadn't happened several times a year for the past 20 years visiting my cabin outside of Livingston in all of my other rental cars--and nothing that a $10 car wash wouldn't take care of.

We booked our reservation weeks in advance and when we arrived, there was no cars avail. Would've had to wait over 2 hours for one to possibly be avail. Had to spend $150 more at a competitor in order to get the rental at the time. I don't understand their business model. Why offer better rates than the other companies if you aren't going to have vehicles avail. for people that booked in advance? Seems like a bait and switch. They tried to give me a 12 passenger cargo van instead, which was the only vehicle they had and that was not acceptable. Other people came to the counter as well looking for their reserved vehicle, which they did not have either. Very disappointing and stressful for a day already full of travel.

Worst customer service I have ever seen at a car rental agency. I have never been told "you dont have to rent from us" simply because I questioned a policy of the company. The experience you will receive is more like trying to rent from a loan shark company than a reputable rental car agency. Treat me like I was going to steal the car or something. For my money you're better off paying slight more and renting from one of the more reputable rental car agencies (enterprise, hertz, etc). Always remember; you get what you pay for! STAY AWAY FROM THIS RENTAL CAR AGENCY.

Updated on 09/27/2020: Ace Corporate contacted me after my review telling me to contact the Ace Car Rental in Jacksonville for resolution. I told them I did and I have not heard back from them since. My dispute is not resolved and I strongly suggest based upon my experience and others on the CA website, stay far away from Ace Car Rental. I stand by my title which says, “Awful... just awful”. Use another company, as my insurance agent said “a reputable company” and save yourself a headache.

Rented a car from Denver airport, they suckered my bf into upgrading to an SUV since we were going to the mountains (my friends rented from Enterprise and their rep didn’t mention an SUV at all). The check engine light came on while driving to Estes Park & the vehicle was shaking. We called and asked them to bring another car. We were told to check the oil and go to the store and buy oil. The customer service rep was being rude over the phone and did not want to send someone to us In the mountains with a replacement car. A car was to be dropped off at 10:30 the next morning and it was after 1:30pm when they brought the car, the fleet manager advised that exact car was in the shop the day before we rented it for the exact issue we explained.

I would not suggest that anyone rent a car from this company. They do not explain their contracts or provide pricing information when you rent a car. Even when you have an agreed upon price they charge you double the price. I will never use them again. The agents at the Tampa Florida airport should be ashamed of themselves for cheating people.

Terrible and I want my money back.... I rented a car from ACE on Friday at 630 pm and when I got there they told me that the car they were going to give me has been in a car accident and another car wont be available until 9 pm that day or I could upgrade and get a car right away. So I ended up paying more because I needed a car. So when they finally gave me a NISSAN suv that smelled like they loaded it with air freshener trying to mask the smell of cigarette smoke. I didn't really think anything about it until the next day when my family and I got back in the car.... The car has been sitting all night in the driveway windows up no air circulating and when we got in the car it smelled so bad it was unbearable... The car smelled so bad of cigarettes that we had to return it Saturday at 2:36 pm.

We rent a car in Orlando from March 14 to March 20. Didn’t use it too much and when did always paid toll by cash. Unfortunately, on the last day all the tollbooth attendants were removed due to coronavirus. After using up all our change we had to follow advise posted on the roads “please, drive through, we’ll bill you later”. We were ready to pay to the ACE company when returning the car, but an attendant told that it was up to OnePassToll company: “if they don’t charge us, we won’t charge you”.

Please do not be fooled by the low prices that ACE RENTAL CAR, they have hidden prices, $ 54 for additional driver, $ 56 per toll, and $ 300 of a deposit that none of them let you know, a dirty car and with the smell of cigarettes, and the most painful thing is that the ACE Owners are AVIS BUDGET GROUP, you ask to speak to the manager, and they tell you that they are going to call you, sit down and wait, everything is a lie. You finally paid double.???

I have dealt with bad car rental experiences before. I believe bad experiences are normal for discount car rental companies. However, this was by far the worst car rental experience I ever had in my life. Hear me out, I'm trying to help unsuspecting customers. I started off excited about getting a great deal on a 4WD mid sized SUV for my winter skiing vacation. When I arrived in Denver, ACE had a longer shuttle wait than their competitors, some who had 2 or 3 shuttles come before I got picked up. Oh well, no big deal. Next when I got to ACE, I was one of 3 customers to get dropped off. I waited for around 30 minutes before talking to a customer service representative. At this point, I'm still not annoyed, I've had worse. When I finally get to talk to someone, I am informed that the car I reserved is not available. Also, since the drive train is not guaranteed for reservations, I need to pay about $100 more to upgrade to a 4WD vehicle if i want one.

I am a 69 year old woman who lives in a basement. I have limited income. My sister lives in Florida and has terminal cancer near the heart and it can not be operated. She does not have much time to live. I sacrificed to go see her. I rented a car from Ace rental in Orlando, Florida. That was the worst thing I did. I left my small wallet with my credit card and $110.00 dollars. After repeated calls I spoke to Kevin, he told me he found the wallet. I asked if my sister in law could pick it up. He told me that his supervisor told him that the only way to get my stuff was to send them a stamp with a return envelope. They sent me $73.00 dollars. The supervisor, Jamila, supervisor refused to speak to Kevin to verify the amount of money in the wallet.

2/17/2020 Worst experience ever. I will NEVER rent from ACE ever again. I got to Orlando ACE location at 7652 Narcoossee Rd b, Orlando, FL 32822 at 12:15pm and I left with a dirty car at 2:15pm. I cannot blame the employees, they were doing the best they could. It is the company. There were 3 people working the counter upon arrival, after about an hour one of them leaves, never to return while I was there. You had to pick a number upon arrival, the waiting area was packed with people who all looked distraught, I had number 26, they were on 4, there was no place to sit, luggage everywhere, small children and tired parents. It was not a welcome to Florida experience.

After reserving an automobile TWO MONTHS IN ADVANCE, my wife and I rode the bus (much further than the other rental agencies) to the Ace Rental Company near Denver Airport! After standing in line for nearly an hour, we showed the agent our reservation numbers. He seemed to be irritated after he saw it (maybe because we looked for the Best Rate available that far ahead of time), and after we gave him our Credit Card, he asked where we were driving this auto!? I told him we had business in Cheyenne at the Wyoming Legislature (approx 100 miles away). He instantly told me that we were not allowed to take their automobile out of the state of Colorado!!??

I arrived to pick up my car and they only had 2 representatives and had to wait approximately 45 minutes before I was helped. The representative was so rude and when I dropped my keys on the counter he told me to not throw my keys which I did not. He then went as far as to say if I had a problem that I could go ahead and head back to the airport without a car. I have never had such poor service before. Please think twice about using this company and pay a little extra for the service. On top of all this, they tell you to check the car for damage, but it is so dark that you're likely not going to see any damage. I will never rent from this company ever again.

For an airport van rental, I would expect some leniency with our arrival time. Here's the list of fails:

I had rented a car with Ace Car Rental in Las Vegas. Prior to showing up, we had made a reservation over the phone with an employee. The quote had had given us came to a total of $259 USD. However, he was unable to add the underage driving fee and full insurance coverage in the quote he emailed me. He said that, "those were fixed prices and that you can just add it when you get to the rental desk. Your total bill when you pick up your car will be $259." When we got to the car rental place, we were charged almost double the quoted price, of $500 USD! I was so shocked, however, we had to take the car rental since our plans were dependent on it. I do not understand how a company can mislead their customers. In addittion, the car that we had did not feel clean, and had expired registration. Even after trying to contact the company, they still did not get back to me.

We rented a minivan on our vacation in Tampa Florida. We arrived on time, and when we went to get the car, it was a huge 15 passenger Van! They gave our minivan to someone else who was 5 hours late. We had to go back upstairs, go through a whole ordeal, before they rented us a different car to fit our needs. The man working with the cars was rude, aggravated towards us, when it was the clerk, Shawn’s, fault. Very unprofessional, especially after traveling all day!

I’m extremely disappointed with the entire ACE experience. For starters, my family and I arrived at the ACE rental car facility in Orlando to find a filthy waiting room. The chairs, floor, etc. were disgusting and in desperate need of a deep cleaning. The customer service agents were rude not only to us but to other customers. They clearly were not happy to be there. We were forced to take liability insurance even though we have our own personal car insurance. We have never had to do that before and we rent quite frequently on vacations. When the agent was questioned about this, her reply was “well, I can cancel your reservation“. Considering we were offsite from the airport with no other transportation, we had no other option but to proceed.

I booked a full size SUV at Orlando Airport through Priceline. Once we got there, they said that they did not have SUV but compact car. They said that we booked as a post-paid and no guarantee and even if had prepaid it still no car. MY wife insisted and was about to make a scene and suddenly the woman said, "Wait, let me check back there and see if any car has been returned." In 2 minutes she came back and said yes there is returned. And right away there was a midsize SUV carwashed and ready outside. They knew they had it but wanted to give us a compact instead. They offered me to buy a Sunpass for $10.00 /day which I did. They said this way you can go anywhere with peace of mind. To my surprise, after a week we came back I got an invoice for $62.61 for tolls. I called them up and they said the pass covers Orlando only and not Miami. Sunpass can be used anywhere in Florida and even in Georgia.

If I could give this place a negative 5, I would. Places like these should not be in business. For the owners/business management team, please reconsider how you run your business! How do you manage to stay in business, I'm not sure but I'm sure it has to do with all the fees you charge on top of what gets quoted online! When you see and read all the horrible reviews, you've got to take it seriously and make the necessary changes. Customers keep you on business!

It was like stepping into a third world country. It was the most awful experience ever. Deliberate bullying and nasty customer service. Our car was prepaid through Hotwire full amount just pick up and go. When we were told how to use the free shuttle to get to the car rental which was several miles from the airport. Free service. Not so. We were charged $18. We were made to purchase added insurance for the vehicle $254 then $191 for additional deposit. $181 taxes & recovery fees. I think you get the picture. Do not use Hotwire or any other discount pricing to rent your car. It is a combined scam. Just use Hertz or Enterprise. You will save huge amount of money. I was there on business and I was one of them that had to eat the cost. So yes it was troubling to me also.

Ace Car Rental is horrible. Dealt with Jessenia at pickup...was to open at 7AM. She showed up at 7:36 AM, me sitting at entrance and didn't inquire to help. Sat at desk, moving things around... When I walked up, I asked,"Are you open?" She said, "Yes, what do you need?" Really? Of course no one has insurance that is good enough so you're forced to buy theirs, yet they blame it all on the third party sites we rent through. When I got to the car, scratches down the side, etc. Good thing I took pictures as I wouldn't put it past them to try and blame me for them to get more money. Return was easy since it was early morning and no one to deal with.

We rented through Car 8 Rental but it was serviced by ACE Rent a Car at the airport location in Las Vegas Nevada. We arrived very late (11:30 p.m.) and after waiting in line for quite some time was help by a young man that was very rude and pushy. We have our own full coverage insurance so we decline their insurance but he said unless we had proof with us that he would have to charge us $95! We told him in the 35 years of us traveling we have NEVER had to supply that other than the name of the company our insurance was with and that didn't matter. He refused to let us rent with adding the additional insurance. We refused and he said, "Fine. Do you want someone else to help you?!" A lady in the line spoke up as well and said that was ridiculous. Another lady helped us and was wonderful and apologized for his behavior. In all of our times renting a car we have never had anyone treat us that way!!

Knowing it in advance, we arrive at MC Carran to take the shuttle bus to drop us off at the car rental. Big surprise not specified, take a second bus shuttle. A bus every 15 minutes, totally wrong. It's a bus every 45 minutes, where people scramble to get a place. Arrived on car rental desk, I give my reservation and documents. The rental company requires me to take the renter's liability waiver. I refuse. He forces me to take the option of $19.90 per day; otherwise he don't give me the rental car.

Came to the desk to rent my car and the guy seen my licences and because I am renting the car in town he said I have to pay more for the rental like wtf. When Expedia said the deposit is 200 but because its in town I have to put a 400 none refundable deposit. Now I'm fighting to get my 70 back for the insurance money they took. Thanks but will never do business with them again. False advertising and false dealings. Do not recommend.

Told me that my credit card did not cover loss of use and charged me $14 a day. They would not rent me a car until I agreed to take it. Supposed to get a economy car gave a 9 passenger gas guzzling sport utility. No gas cap. Waited in line for 1 1/2 hrs in Orlando location. I am going to dispute the charge on my credit card. Bunch of liars.

On a recent visit from New York to Orlando, I rented a car from ACE for the first time. Good rates but horrible, rip-off service!! Once arriving from my flight in the evening, everything went Okee Dokee until it came to the insurance sign-off. The agent asked if I'd like to take their insurance and I told him that I was covered with my Allstate. I was told that, since Florida was a "No Fault" insurance state, I had to have proof of my own insurance. Even though I had my insurance card, I was told that it was not enough proof. I then said I could call my insurance company and have them fax or email a copy of my coverage. I told them that, according to the New York State Attorney General, that covers these gypsy rental agencies, this was unlawful. Refusing that, and having to leave for a seminar, I had no alternative than to accept their option.

I rented a car from Ace Rent a Car Tampa Airport from 1/1 to 1/8. Driving south on the freeway I noticed the low air tire warning light was on. I stopped at a rest area and determined it was the right rear tire. I called the Ace customer care number the next morning. I offered to drive the car to the Ace location in Miami to get a different car or get the tire replaced or repaired. The Ace rep said that I could not get assistance in from Ace in Miami because the Ace locations have no connection or working relationship. He transferred my call to the Tampa location. They would not pick up my call.

So me and my wife went on vacation and she got a totally different amount on price for the rental car. It was absurd. The girl that helped us had no personality and could care less we were even there. Her whole attitude sucked. On top of that the extra fees and charges we were not told about is not right what they do to their customers. Do not rent a car from them. They are terrible!!!!

Reserved a car months in advance. Stood in line for an hour. When it was our turn, they did not have any cars of the type we reserved. They tried to upsell us on the next make up ($140) and tried to get us to purchase a sun pass for about $140. We already had our own sun pass. So they made us wait another hour and a half and I had to get really upset with them before they would finally give us a car. They quote the cheapest rate when you book, but try to wear you down with additional charges at the counter and if you don’t buy in, they make you wait forever. Never, never again!

I give the ACE rental at RioNegro, Medellin Airport one star because I can't give Zero. The office is not in the terminal as advertised. My daughter had to call the man to pick us up. He came in a Chevrolet Aveo -- I had rented a month in advance, a large car (Renault Fluence). The Aveo was two sizes smaller, old, with many dings. Of course, since it's Christmas week everyone is out of vehicles, I have to take this car or be stranded. The agent then tries to sell me ACE car insurance, because according to him, the insurance I purchased would not pay for repairs done in Colombia. I would have to pay and be reimbursed. I had purchased the Expedia insurance and did not buy extra. I have to take this car.

Hi all. I had booked my rental with Priceline and it says unlimited miles but after I approach Ace Jacksonville international airport they said I am a local resident to Florida and they will be giving 200 miles a day and asked me to buy extra miles with 10$ for 100 miles. My initial contract was for 60$ with 3 days rental. They added 30$ and gave me 200 miles. When I cross checked it was said 30$ included with tax so 200 miles. Once I started asking to add more miles Ace manager started saying she can't help once contract is signed and I ended up extending one more day with $30 + taxes for additional 200 miles. Now I am at 130$ instead of 60$. Later they said once I cross all the miles I had they will be charging 0.25¢ per mile. Ace is completely a fraud.. Never rent with Ace.

Our experience is from Orlando, Florida, very unreliable and fraud company, after our trip we saw the additional charges of approx $800 in our statement that we never approved of, we have filed a dispute for that but how can they even charge our credit card with charges not incurred and approved. Also, they provided false info while picking the car and made us pay for tolls at that time telling us we will be charged $75 for each toll if we don't pay for tolls before picking the car for each day. We rented for 7 days and they charged $20 per day for tolls for 7 days giving us the wrong info that if we don't do this then we will be charged $75 for per toll we cross. This company should be sued and shut down, they cant harass customers like that. Very very bad and unreliable company, wouldn't recommend to anyone.

We had a confirmation for a car rental in Las Vegas for December 28, 2019. When we got there at our designated time of 10:30am we stood in line for approximately 30 minutes. When we got to be next in line at the counter people we were told that they were all out of vehicles and then we had to go on a waiting list for a vehicle that we had a booked confirmation with. Behind us were approximately 30 people waiting for their vehicles as well and when obviously people got upset when told there were no more vehicles. One gentleman commented this was a scam and the desk clerk said “no it’s not, sorry dude it is first come first serve, see ya”. They were very rude and found this very frustrating as we had to spend $15 to Uber 5 miles off of the airport property In the middle of nowhere in the back of some parking lot, we were left stranded with no transportation to get back.

I should have read the reviews before doing the reservation. They did not have car available so gave me a temporary van for a single day. With the promise of giving me a good car next day. Well I have to drive back to the airport (1 hour each way), to get a lower specs car.. because they did not have anything else... Will never rent with them again..

Please stay away from this scammers, aggressive, insensitive people, I rented online a Chevy Tahoe and when I got there they didn't have my car. They wanted to give me a cheaper car and I quote “take it or leave it because I have more customers in the line”.

I was flying from Chicago to Nice, connecting through Madrid. The flight from Chicago to Madrid was delayed by 3 hours. Sadly, I missed the connecting flight and instead of arriving at 11AM at the desk of Ace Rent A Car in Nice, I arrived at 6pm. Immediately, I was told that my reservation was canceled (no trace of my reservation in their computers) and that I would need to have a new one created. The price was more than twice of the one I had with my original reservation. Also, I was told that I had to buy their insurance even though my credit card provides $50k of car rental insurance. I was appalled by the behavior and left after they had told me that my prepayment would be reimbursed. Well, they never did reverse the transaction.

I went online and found Ace Rental to be competitive. "Little did I know I was being herded into a van and driven 15 minutes to a off airport slaughter house location." When I got there I stood in line waiting 40 minutes for my turn. Then I discovered why so many people were pissed off ahead of me. The counter help would not rent the vehicle without actually seeing your auto insurance policy. The sign on the counter clearly states that you need three items. (A valid driver's license, valid credit card and proof of auto insurance). I had all three but the counter man wanted to see the insurance cover copy.

Read the rental agreement thoroughly. The customer counter agent will try to sell you extras such as refueling and if you elect and bring back the vehicle with a full tank... then you will also be charged with an additional 30 dollars plus.

By far the worst company I’ve had to deal with in my life. Staff is dishonest and upsell every customer. The car was defective and broke down. Lied to me about insurance to charge more. Refund denied.

Updated on 01/03/2020: No Progress since Emailing them DEC 14th!! I received a cut and paste response from ACE car rental stating "We are very sorry for any inconvenience this may cause. If you would like to reach out to us you can do so by email, customercare@acerentacar.com. We hope to see you again soon. Sincerely, Ace Rent A Car." However, I contacted them by phone and got the run around that the facility in Orlando is a private owned facility and I have to contact Orlando's Ace. I have done so and left 2 messages. One on 11/27 and again on 12/6, I called again that same day on 12/6 (the third time) and was told by Lisa that I should receive a call back from one of the two supervisors either a George or a Jamille (not sure if I am spelling that one correctly). No Resolution in Progress. Calling again today.

This is the worst car rental company in Orlando, never rent a car from them. They are misleading, they show a low price for you to make your reservation when you arrive to pick up the vehicle, if you are an international tourist and want to use the insurance you have for the Mastercard Black or Visa Infinity credit card. Who cannot accept (which is absurd as all other companies accept) the CDW Mastercard and the LDW if you pay with it. The deceit and the bad service are guaranteed in this company.