ACE Rent A Car Reviews

Had a reservation through CaRentals.com for $140 including all taxes and fees. The agent used scare tactics to add extra insurance and toll tag. Final cost ended up at $501! The agent neglected to tell me that because I added the insurance I no longer had the original agreed upon rental fee. That allowed them to add over $160 in additional taxes and fees. Apparently there3 is a financial incentive for the agents to add extra fees. Terrible customer service attitude "You signed it. You pay for it."

My wife just went through getting a car at Tampa, FL location. The absolute worst experience renting cars, ever. First time ever she was asked for a proof of insurance. Usually a name of the insurance company suffices. She asked me to assist over the phone. The agent named Andy was incredibly rude to her, rude to me, and refused to speak to me. He also refused to specify what kind of a document would satisfy him. He refused to give his last name and prevented her from taking a picture. The supervisor was equally unhelpful. We are insured with Travelers, and it took me 15 minutes on the phone with an agent to get a document with my wife's name. We only booked with this company because the rate was ok, and they are located at the airport, not offsite. Don't make our mistake!

I’m posting because ACE Car Rental has very deceptive practices and I don’t want anyone else to suffer the cost like we did. The language for LDW is especially confusing because it’s located in the area where you DECLINE optional stuff. Even after verbally discussing we didn’t need additional insurance of any kind and the rep reviewing our policy coverages on my phone she still had us initial all the boxes and boom we inadvertently agreed to this no purpose coverage. Very deceptive.

I’ll never rent from ACE again. Their customer service was awful, rude, unprofessional, and completely unhelpful. They forced me to buy their own insurance, even though I had my own coverage. The insurance was outrageously expensive, costing me $150 for just two days of basic liability. It feels like they trick people into paying hidden fees and unnecessary costs. If you’re thinking about renting from ACE, don’t do it. Save yourself the frustration and go somewhere else.

We waited 90 mins for the car. 2 people working if you want to call them working. I also had to pay for a drop off early fee $30 because they don’t open until 6. I needed to drop it off by 5:45 am because I had a flight to catch. Do not use this company. They suck!

Avoid Ace Rental Car – Not Worth the Hassle. Don’t waste your time trying to save a few bucks with Ace Rental Car—it’s simply not worth it. I live in downtown Los Angeles and needed a rental car for a week. A friend recommended Ace, so I booked a car with them. After an expensive Uber ride to their location, the problems started. They asked for my ID and credit card, which is standard. But then, because I’m a local resident, they required a utility bill. I provided a phone bill, but the employee said that wasn’t acceptable—they only accept gas or electricity bills.

Got to the counter, no car the size we reserved were available BUT we could be put on a wait list, wait two hours for a possible car or pay substantially more. We were left looking for another car at the last minute. BEWARE!!

Largest BAIT AND SWITCH. This rental car company does not include insurance in their estimate. Give me an even if you show them a copy of your insurance card. They want your login and password for your insurance company to enter your account. The staff was very accommodating and very nice, but didn’t expect the additional cost when renting aGive me an even if you show them a copy of your insurance card. They want your login and password for your insurance company to enter your account. The staff was very accommodating and very nice, but didn’t expect the additional cost when renting a car out of Newark airport. Also, it is inconvenient to take a shuttle along with a tram ride to get to your pick up location. Don’t be fooled by that low cost for a midsize car.

This company is terrible and tries to get extra cash from you for false information. My husband and I picked a car from the airport in NY and booked to return it to EWR. About a week after we were charged $100 for returning the car to EWR when our agreement clearly states that is where we will return it. They also charged us $200 saying they did a smoke test in the car. That is bullshit as neither of us smoke. They are just looking to cash in on an extra $300 at our expense. BEWARE OF THIS COMPANY!!! I wish I could give zero stars for the rating.

I had the same bad experience as everyone else. They are basically licensed scammers with hidden (insurance $30/day) fees and won't provide you with the car you booked! I had a booking for a mid-sized SUV, and they gave me a compact mid-sized SUV (supposedly, mid-sized SUV and compact mid-sized SUV are the same)! They won't compensate anyway; instead, they were rude and unprofessional about it. Very poor customer service. First and last time!

I was quoted $201 on the Priceline website and received confirmation via email reserving my car. Shuttle at DIA took a half hour to finally pick me up (10-15 min per the website). When I picked up the car I reserved "Supplier's choice" because I wasn't picky on what I got. I declined the insurance but added a tank of gas since ACE offered a little bit cheaper. My total was $647! $200 was the deposit. When I argued the price, I was told that my daily cost was now $120. I will never rent from them again and they need to be shut down for all the money they have screwed out of American's pockets! They claim 'nonrefundable' and Shame on your CFO and CEO for running a scam business to your fellow Americans! Thanks!

Wish I had read these before. When I arrived with two little kids after I lot of travel, they told me that actually my charges would be an extra $400-500 for my trip because of mandatory insurance charges (which a rep later left me a VM saying they were optional and I should have argued more against them, all of which I have in an audio recording). They told me to email them my own insurance and they would refund me. I emailed them 2-3 times in early July with my insurance and never heard back.

They are basically licensed scammers with hidden (insurance $30/day) fees and won't provide you with the car you booked! I had a booking for a mid-sized SUV, and they gave me a compact mid-sized SUV (supposedly, mid-sized SUV and compact mid-sized SUV are the same)! They won't compensate anyway; instead, they were rude and unprofessional about it. Very poor customer service. First and last time!

I had the worst rental experience with ACE Rent A Car at JFK. After nearly an hour waiting for the shuttle, my charges more than doubled from the original quote ($1,477 → $2,931 + $500 deposit). The car was unsafe: first an oil change warning, then an airbag warning that stayed on the entire trip. When I called customer care, they told me to call roadside assistance but gave me a wrong number — it turned out to be a travel agency! Horrible customer service on top of unsafe cars and hidden charges. I returned the car and demand a reasonable refund for this nightmare experience.

This company is a scam. They hit you with add on prices, they stated that a shuttle was supposed to be every 15 minutes, they didn't show up till 2 and a half hours later they don't pick up the phone. Will never use this company again.

NEVER AGAIN WILL I RENT FROM THIS COMPANY. We were a party of 8 with two suitcases each plus carry-ons, so I reserved a 12-passenger van 5 months in advance. Just 13 hours before pickup, I was told there were no vans at JFK and I’d have to get myself to LaGuardia. After hours of shuttles, calls, and false promises, the only “solution” was to drive ourselves to Newark. They forced me to pay for insurance even though I had full USAA coverage, and by the time we finally got a van, we had already missed our scheduled boat ride—money wasted. On return, I was hit with an outrageous $136 fuel charge. The van worked, but everything else was a stressful, costly disaster. Rent elsewhere. Newark location!

NEVER AGAIN WILL I RENT FROM THIS COMPANY. I reserved a 12-passenger van five months in advance, only to receive a call 13 hours before pickup telling me there were no vans available at JFK and that I’d have to find my own way to LaGuardia to get one. Completely unacceptable. After pushing through multiple people, I finally got to a supervisor (Frank), who assured me he’d resolve it. He called back 45 minutes later, promising the van would be at JFK for us. But when we landed at 6 a.m., I got another call—the van still wasn’t there. Once again, we were told to go to LaGuardia. I asked them to send a shuttle, which took nearly an hour, and we would deal with it once we got there, only to hear the same story once we got there.

Deceptive and lying clerk and surprise costs. The price was too good to be true. We got hit with a $21.95 per day "Renter's Liability Waiver" that the clerk said was mandatory and required by law. And the clerk ALSO said the spouse additional driver charge was mandatory at $12.99 per day, and that it applied to spouses-- a lie. I was able to get that charge refunded, but only after wasting my vacation time researching info from the website and calling customer "support" to get it removed. No apologies about the rude, lying clerk. This was in Las Vegas, but I would not trust this company, ever, anywhere.

Updated on 09/10/2025: Update: after I posted my review on another site, as you can see from ACE's response, they again deliberately ignored the fact that my own auto insurance DOES cover all liability when I drive a rental car in any US cities, for which I sent them all supporting documents, as I stated in my review. So this is another strong evidence to show how bad ACE Rent a Car is! And of course, they avoided the fuel charge part in the response, as they know it's their another common fraudulent practice to milk their customers. So don't use ACE Rent a Car at all!

Same problems as below. Charged two times the car rental for insurance we don't need. They say we can get rid of it if we drive all the way back to uncheck the box. What a joke with today's technology. Don't care about being helpful. I actually booked them on accident being in a hurry instead of Alamo. NEVER book here. The agent was Katie. She said if I complained to tell them it's just Katie. No ID number etc.

This was a terrible experience. We had to return the car once no ac bubble in the tire and when we went to return it they said there was nothing wrong with it. Finally they exchanged it, we never got on the road for 3 hours later and they had the nerve to charge for a late fee to get this squared away. Before returning the car we tried numerous amount of times to call with no luck. When we got to their office in queens the especially a very very rude person Dino told us to call corporate which we tried numerous times to no avail. They then charged for a second driver also never told us about the additional driver charge. Their bathroom was was disgusting with no soap or paper towels and disgusting. How is that legal. I have never ever been treated with such rudeness or disrespect. NEvER Use this company. In the end you will end up paying more money because they suck.

I never write reviews but want to warn everyone that ACE Rent A Car will deceptively sneak in extra insurance charges if you're not super careful. Make sure to read everything you sign and reject any unauthorized charges.

This place is horrible and all they care about is making money and ripping unsuspecting people off. Then when you try to call and complain, you just get the runaround. Do not use this company. They will tell you you are signing a waiver for insurance coverage and then in small print it says that you are actually going to need the coverage. Then they charge you just as much for the insurance as the car rental. Disgusting people trying to make a dime off the backs of hard-working folks.

I was scammed into paying for some "damage waiver" service for $300. I told the guy at the deck I didn't want the coverage and when he showed me the receipt I noticied the price was way too high and said so, and then he said "no no, when you return it you will only be charged the lower fee".... so I trusted him and as it turns out it was a lie. He added the service that I did not ask for and when I complained after, they just said that it was in my contract and so no refund. This company is shady. I will never use them again.

My wife and I booked a rental car from Ace Rental Cars for Newark Airport for June 6, 2025 through June 17, 2025 and were required to pay the full price in advance. We received a voucher that indicated the terms of the agreement and gave instructions regarding the pick-up location at the airport for Ace’s shuttle and a telephone number where we could reach them. When we arrived a little early we were taken directly to the pick-up location and waited for our shuttle. After waiting what we felt was a reasonable amount of time for the shuttle to arrive, we called the telephone number provided. The phone was answered by a machine and we were transferred to Ace’s extension, but, as soon as the transfer went through, we were immediately disconnected. No matter how many times we tried the number we received the same results. The telephone information operator confirmed that we had the right number and dialed it for us with the same outcome.

In Las Vegas, they are not at the air conditioned airport rental facility. Wait times were very long. At the time the contract was signed, I told the agent that the on-line return time was incorrect, but got charged a fine when I returned the car at the correct time I told her. I was also convinced I needed extra insurance, although I purchased extra insurance ahead of the rental. For many customers in line, they ran out of cars although they reserved ahead of time.

Take forever to get the car and always put the insurance cover on and charge a lot of moneys even I say that I don't want to buy and I want to use my own insurance, email customer to talk about it but never reply, never, never go with this company again 👎

Toronto Canada Ace airport the . 1000 dollar hold rental per day 25.00. They don't tell you that. 500 hold for car insurance, horrible staff and car wasn't ready. They don't tell you car rental location is off site and no instructions how to get there. Worst car rental experience ever.

I am writing to formally report a highly disappointing and unacceptable experience I had with the ACE Car Rental affiliate located at Miami International Airport (MIA), regarding a reservation I made via the Expedia website. I reserved a full-size vehicle intended to accommodate seven passengers, in good faith that my booking would be honored upon arrival. However, upon reaching the ACE counter at MIA Airport, I was told rudely and aggressively that no full-size vehicles were available.

The absolute worst experience. I arrived to my appointment to pick up my car 45 minutes early. I waited about 20 minutes to get help. I was told to go over to a video screen where someone could help me. Upon doing so, the last said that she could not help me and to step to the side and the clerk would help me. Once he called me over (didn't catch his name, but he was an older ** looking man) he told me that they did not have any more cars! I told him that I had a reservation and all he did was repeat that they did not have any more cars and that there is nothing he could do for me. I told him that I was dropped off and am now stranded. To which he replied, "well you can try and find somewhere else to rent a car locally and our shuttle can take you there."

I was scammed by this company. I rent a car at Miami airport and Luis the agent seems very nice. I have an insurance with my credit card that will cover any damage to 1500 €, so I explained to the guy that I was ready to pay for the insurance inside that price. He said that with them will be a lot cheaper and they charged me 200 usd. We rented the car very late and we checked if the cars we could. But the garage was very dark and the car dark black. In the morning we discovered that it was a damage in the roof of the car and we make a video of it.

Complete fraudulent company, booked in advanced, wait in airport and called multiple times and no shuttle bus coming after 1 hour, every other companies have multiple cars coming over. They also Charged ridiculous amount for deposit - $350 for debit and $500 for credit card, and a mandatory $60 for insurance.

Absolutely terrible experience. Avoid this company at all costs. It’s a scam!!! I had a terrible experience today at the office ACE Rental car in Newark NJ. I booked a rental car through booking and paid in full in advance. I received a clear list of required documents: my driver's license and a credit card which I provided on arrival at the rental office.

HI, My Name is Atif ** and I can be reached at ** or **. Horrible experience renting a car from Iversta/ACE car rentals. There is so much to tell you to be careful with Iversta, this page is not enough- you can call me or email me. In a nut shell - They make things look like legal, everything they do looks like we are on a different planet. Wear Tear is considered damaged - if you use their car you may have to replace tires.

I had a terrible experience with them. It's not worth the few dollars you may save. Stay far away from them! They made me sign the paper that says no damage on vehicle before I saw the car, they said you can have them fill in the second copy, then I got blamed for damage I did not do! I also took out insurance after being pressured by them. Now they want to go after my private auto insurance.

It’s a scam. This company uses deceptive business practices to make you pay more. They advertise a low daily rate, but don’t disclose extra fees. I was bullied by Simon into buying their insurance policy which amounted to more than $50 PER day. The reason ACE gave is that local residents are required to show proof of insurance. That was NEVER indicated at booking or in the multiple reminder texts I received from them. I was not able to show proof that they deemed adequate, even though I was covered both by my credit card and by my personal auto insurance. I have rented many cars locally and in other states and never encountered this before. It’s completely intentional to recoup costs from the low daily rates they advertise.

The single worst experience I’ve had as a consumer is with Ace Rent a Car. I was deliberately misled into stating I did not have insurance (I assumed this meant extra rental insurance, in reality it meant auto insurance in general) so that Ace could double my price and steal money from me. This business is trash tier and operates in bad faith that barely keeps them from being outright fraudulent. Never use this service and tell everyone to avoid them. Ace needs to be run out of business.

Rented a car here for 4 days and when I rented it, I clearly denied getting THEIR INSURANCE on the vehicle. After returning the vehicle I got an email with an invoice being charged for a FUEL CHARGE (I gave the vehicle back filled up) and another charge CDW WITH $ 0 DEDUCTIBLE (their insurance that I denied). They have all of this in writing and when I call to get it resolved they tell me I have to wait. It has been 3 weeks and they still have not refunded me the money. Now I have to go talk to my credit card provider so they can get it resolved because I know that it's not that hard to see that they made a mistake and to refund me my money. Shouldn't take more than 24 hrs to maybe 3 days. Horrible customer service would not recommend when renting. Go with one of the better companies. Also, I am seeing that many other people have had this same issue. Not honest/fraud.

The worse company. Very poor people skills especially in Tampa airport. Our rent a car broke down. They did nothing to help. Very nasty. Would never use them. You get what you pay for. They are terrible. Had to get a lawyer.

Do yourself a huge favor and avoid renting a vehicle from this company. I rent cars frequently, and this was by far the worst experience I’ve ever had with a rental car company. I will never use them again. I read a review from someone who suspected the company was paying people to leave positive feedback and I 100% believe it. While I was there, every single customer was visibly frustrated, questioning absurd policies, or outright arguing with the staff. I originally booked a vehicle with unlimited mileage through the Priceline website. Ace offered very competitive rates, so I went with them.

BUYER BEWARE – Misleading and Fraudulent Practices. This company is misleading, deceitful, and borderline fraudulent. They attempted to charge me an inflated $89 fee for a minor toll violation that should cost no more than a few dollars. It’s clearly a manipulative practice: offer a low rental rate upfront, then tack on excessive "administrative" fees afterward.

I was price-gouged on my recent rental. I said I wanted "basic" insurance and the insurance on my economy car was $50 a day. This was on top of the price of the car. They did not tell me I would be charged this much.

Truly the worst of the worst. They will scam you, rip you off, and suck your blood dry. It will look like it’s the cheapest but when you get there they will force you to get their insurance making it even more expensive than the big names. Car came super dirty. Asked to wash it beforehand. It still came dirty but gave up. Funny thing is that they expect you to return it clean or there is a charge.

ACE car rental in NYC was a horrible experience. Each customer service rep gave very different, contradicting information on their policies. This was very traumatizing. I almost had to cancel my healing retreat for survivors of childhood abuse. Horrible experience.

Fraud company. They will not call you back or give a receipt of charges and keep charging your credit card. I had to contact BBB to get a refund as they were dismissive until legal got involved. 9 months later still no word from them. Horrible company and Priceline referred them. Priceline dropped out the conversation also but still refers the company who they know if not legit. Priceline offer fraud insurance also. RentalCover.com will not return email or process claim.

DO NOT RENT A CAR FROM ACE CAR RENTAL IN FLORENCE, ITALY! It is advertised to be at the Florence Airport, but it is not. It is an extra 10-12 minute drive from the airport car rental facility. I was charged 60 euro to be picked up because the driver said he had to reopen the office for me on a Saturday. According to the hours on their website, they should have been open. I booked the car on Economy Bookings.com and bought full coverage including roadside assistance. Yes, it was a good deal but here's the glitch... Because I didn't purchase full coverage with Ace Car Rental directly, I was told I would have to purchase it again for about 375 euro or be charged an 1800 euro deposit.

We rented a car from their Tampa airport location, my wife and I and declined the insurance since we had our own insurance. Upon returning the car, three young men inspected it, one inside and two outside. They gave us thumbs up; the car is in the same condition as we got it. One week later we get a call from their claims department saying we damaged the windshield in two spots. This was news to us. Three employees earlier said different, now this. Suspicious. They took $200.00 deposit and now are saying we have a balance of over $1,900.00 for it.

I would NOT recommend renting from ACE Rent A Car. I had a frustrating and disappointing experience that left me feeling taken advantage of. Upon picking up the vehicle, I documented visible damage on the rental slip and marked the area where it existed. Despite this, after returning the car, I was accused of causing new damage in the exact same area I had already noted. my insurance company paid For the damage and send me additional claim for over $600. They are cheating and abusing customer. Think twice before you rent a car from ACE. The worst car rental company in America.

ACE Rent A Car got to be the most unscrupulous, dishonest and deceptive company out there. And I decree and declare the Ace Rent A Car company will soon cease to exist. I reserve a car online and picked it up in Atlanta Airport on 3/26/25. At time of pick up, the agent called HEAVEN asked me if I wanted the basic rental package. I told her I wanted exactly what I selected online. She printed some paperwork and asked me to initial two lines. Two days later I realized that ACE charged my card for twice the amount of the online charge. I started calling their customer service number and left multiple messages from the Friday 3/28/25 until I returned the car on 3/31/25. No one ever answered or returned my call. Upon returning the car, I complained about the lack of customer service and about the excessive charges.

Do NOT use ACE - there is a reason why their rating is near zero. I would give you ZERO stars if possible. The prices are so good because they have tons of fees ($500 worth) you will end up paying more than other companies. Got a toll? Be prepared to pay over double for it. They take your credit card and charge it as they see fit with no authorization. Like stale cigarette 2nd hand smoke? Your car will reek of it the entire time, not exactly family friendly.

I had 2 reservations, 1 prepaid for an SUV & 1 for a sedan. When I got there they said neither was available but if I paid an additional daily fee they'd get me a car. Also, shuttle from the airport took over an hour to arrive, then when it did arrive the driver jumped out & took off running like he ate a bad burrito or the cops were after him. After about 25 mins he finally came back. So time from landing at LAX to actually getting to the rental place was over 2 hours, just for them to then say they didn't have the car I reserved & paid for. Employees were rude, customer service was no help.

Warning - DO NOT RENT FROM THIS COMPANY! They rip you off with their shady practices! I rented a car through Booking.com and paid $182 which was for the car and taxes and fees. When I arrive to pick up the car I was told I needed prepaid toll fee fees for the time of the rental, which I agreed to do. I told them I did not need insurance as that was covered through my credit card used for the rental. I gave them all my info and they had me sign on the pin pad a couple of times, but just hurried and scanned to the bottom, not allowing me to read anything at all and just telling me it was for the tolls and I was waiving insurance. We picked up the car and it smelled BADLY of cigarette smoke, but we didn’t want to get in line and wait for a different car so we just dealt with that.

I rented an SUV 4 wheel drive in April, because I was driving into the mountains where snow is highly probable until mid June. My friend’s husband checked my tires when I arrived and said they were not snow tires!! A big unexpected snow storm was forecast so I had to leave a day early. When I arrived at my brother’s he checked my tires and said they were too worn to be driving anywhere!! He was thankful that I got out of the mountains when I did. The front desk assistant was super friendly. However she was very pushy about getting me to add on options that I didn’t need and the quote I was given did not include a mountain of taxes and fees that were added onto my bill. I told her I might need questions answered when I picked up the car because I’m not familiar with all the bells on whistles on the new cars. She said there would be some one in the lot checking my vehicle before i left and they could help me.

I’m extremely disappointed with my experience with this rental car company. I returned the vehicle in the exact same condition I received it—no scratches, no dents, nothing unusual. I even did a walk-around inspection with the employee at the counter when I dropped it off, and nothing was flagged. Days later, I was shocked to see an unexplained charge still sitting on my credit card. It wasn’t until two weeks later, after I contacted customer service myself to ask why the “hold” hadn’t been released, that I was told it was for “damage.”

Booked though Priceline, not recommended. Very far from airport, took shuttle to rental car lot, then had to take second shuttle to far away dirt lot. $79 was advertised price, but with all the extra fees and a few double fees it ended up over $280. Also, for our return flight, we would have had to drop car at 2 am, take 2 shuttles to get back to airport in order to get to 5 am flight. Overpriced and too far. We ended up dropping car a day early and getting an Uber to avoid huge hassle of shuttles.

Avoid Drivo / Ace Car Rental. The are a dishonest and manipulative company that will add questionable fees - you'll end up paying more that you would have for a more reputable company. Drivo / Ace is one of the few companies that require you to prove your insurance coverage. While I was able to clear that (with some hassle), during the process the agent slipped in: "and it's good that you won't have any deductible", which I didn't completely understand. Turns out he added additional paid coverage to my contract which I didn't realize until I got the final bill. I never said yes to that coverage. Also, I was charge a very high administrative fee for a bridge toll, even though I had paid the toll directly via the toll authority.

We will never rent from this company again. When we booked we contracted for a 5 door 5 passenger vehicle. When we went to pick up our car, they told us we would be getting a 2 door Mini Cooper. We said that wasn't a 5 passenger vehicle. They said it was if we were traveling with small children. We pointed out it only had 3 doors not 5, they said too bad and if we wanted a sedan, we'd have to pay another $14 a day. We went back and forth with the online agent on the tablet in the store. Finally an employee at the store pointed out a typical sedan and we said we'd be fine with that. Then, when I added my husband as a driver I was charged $10 per day but that wasn't disclosed at the time of rental. I found out when I saw an extra $50 charge on my credit card and called to ask about it. This was a horrible experience and we will never use again and hope no one else does either.

We rented a 15 passenger van at the ACE Rent A Car JFK location (**) for a trip to Columbia SC for a military event. Half way through the drive we noticed the indicators weren’t working. The hazards lights worked but the turn signals didn’t. We had to contact ACE 10 times from 2 separate phones trying to get a resolve. We had to do this because they kept either placing us on long extended holds, disconnecting the calls, and at one point it felt like they were avoiding our calls entirely.

I would like to express my profound dissatisfaction with Ace Rent A Car. Unethical billing practices, they violates consumer protection laws, at no point during the Expedia booking process or at the counter were these exorbitant fees disclosed, this lack of transparency amounts to deceptive business practices.

I rented a car from ACE at LAX through the Capitalone Travel Portal. They charged me extra insurance even though I explicitly declined it at the counter, because I never bought extra insurance with auto insurance at home as well as additional coverage from my credit card. Another inconvenience for ACE at LAX is that there's no direct shuttle from LAX to the car pickup location (though their shuttle did take me directly to the airport after returning the car).

We are currently being scammed for about $1200 by Ace Rent a Car for pre-existing damage on a rental car from the Dallas Airport. There was a hairline crack on the windshield, not visible from the outside of the car or from the driver's seat. It was only visible from the passenger seat, and since we had a passenger we did notice it shortly after leaving the airport, took a photo, and called Ace to report it. They said the damage would be noted and the issue taken care of. Ditto when we returned it a few days later. The very sweet employee told us not to worry and that it would be taken care of...

Ace Rent a Car MCO is fraudulent, and cars are not maintained. First car given to me reeked of pot. Had to stand in line again for a car after standing in line for an hour for the first one. Second car smelled okay, but when I returned it (3 hours early) on the date of return, they charged me a late fee, then hung up on my husband when he called to dispute the charge. They also doubled the price of my booking for "additional driver". I did add an additional driver when I came in, but was not told it would incur double the booking price. My husband didn't even drive it!

Had a great experience... The Customer Service reps were very polite and helpful. Natasha and Sheldon. Thanks to them ACE is our place! They went beyond what is required. Also our shuttle was waiting for us and driver was so friendly.

My CPAP was in my cart at Ace Rental. I rolled to Shuttle #1 on 3/11/25 at 7 PM. The guy said the other shuttle should take me, but in this case, he would. He placed my CPAP in back, my three luggage, and I took my purse up front while he rolled the cart away. There's no camera there, but at Ace...after I came back (phone call did nothing) and insisted that they watch video, no CPAP was removed from shuttle. I stop breathing at night 28 times an hour. Without it, I die. The young woman seemed totally "out upon" to look at the video. She tried to dissuade me saying "it will take time", "I'll need to get someone to do it". The last car rental, the car wouldn't start in the cold. So their prices are getting lower and lower.

I was scammed by the counter person when I picked up my car. I booked thru Booking.com and declined insurance at that time. When I picked up my car the counter person never asked me for proof of insurance or offered to sell me insurance. Insurance was never mentioned once. I was later charged $82 for insurance and when I contacted Ace support they told me I was charged because I didn't provide proof. They said it was my responsibility to bring up the subject with my counter agent as per their terms of service.

Never rent from ACE Rent a Car!! Picking up my car was fine, but they never gave me a rental agreement until I returned the car. I later learned that a spouse as a driver is an added charge which I was not told at pick up. We leave and all seems fine, for us to later experience that the car randomly would not start. I tried calling someone while I had the rental to sit on hold for over an hour each time with no one coming to the phone. I reported the mechanical issues when I took the car back and they tried to offer me a 10% discount on a future rental. Why on earth they would think I would rent from them again, is beyond me. They are a RIP OFF!! I will spend the extra money with Budget so I can ensure my car is going to run right and that they provide me all the information UP FRONT!!!

This rental company is a SCAM!!! Do not rent from them. I had a contract with Booking.com which included all taxes and fees. I arrived at Rent A Car and was advised to initial on a signature pad to decline extra insurance and toll package. I was told the only charge I would see on was $200 for incidentals and that I would be refunded on 5-7 business days. This was a lie. I was charged $200 AND and additional $299 for the insurance and toll package I declined! I have emailed and called both Booking.com And Rent A Car only to be told that I cannot get my money back. This rental company is a scam!!! Beware!

Rented a car from ACE for a business trip. When I got in to pick my car up it was late at night after traveling all day. Nathan at the desk asked me if I had insurance, and I said my company has rental insurance and instructs out of town employees to not pay for insurance. The man told me I couldn't rent a car unless I provided insurance information. Keep in mind this was late on a work night and I had no information on the insurance to provide him, with no way to get it, because I've never needed it since rental insurance is OPTIONAL. Not wanting to get stranded late on a Monday without a car after being told "I can't give you a car unless you have insurance" they pressured me into paying for their insurance. Which I did just to get the car and get out of there since I was exhausted.

I booked through Expedia $44.82. But Ace rent a car charged $163.34. They said mandatory I should have an insurance which I bought in California. I explained I have State Farm insurance. It covers whole USA. I asked the reason but they just replied it is Mandatory. I made a report to Expedia but Expedia didn’t do anything to fix this problem. But I think this is the fraudulent act on online.

Rented car from ACE Rent A Car 2/12/25 to 2/16/25. Car at pickup had 43,000 miles and many mostly minor scratches, dings, and marks that is normal for a car that has been rented several hundred times. On return I and the Ace employee examined the car for damage, and there was nothing new on the car. Employee said all was good and I got standard email saying car returned and final charges $135.30. Then 3 days later I get an email from "Rockport Auto Claims" to collect $1900 in damages to the car and asking for video proof that I DIDN'T damage the car. Not only fraudulent, but completely backward in that they have to to prove I damaged the car, I don't have to prove I didn't. Avoid this company.

I have nothing positive to say about this company. Their staff are difficult, purposely trying to get additional insurance paid for even where none is required. Rude, awkward, poor shuttle service and bad customer service every step of the way. I wish I had never booked with them and never would again. But don’t just take my review, go online and look elsewhere at other third party review sites.. Over 90% of customers give a one star review. They should be closed down.

I went with ACE for a last minute rental through Expedia, pick up process was quick but problems began as soon as I got in the car. I was warned to return the car full of gas and of cleaning fees if I smoked in the car, all standard but apparently they pocket those fees because the car stank of cigarettes and was down to 3/4 of a tank. I called from the lot and spoke with "supervisor" Ryan **, I asked that the account be noted so I wasn't charged for cleaning and should only be responsible for returning with 3/4 of a tank as I needed to leave immediately and was assured that would happen.

Agent flatly lied that out of country renters must purchase liability insurance, refused to even look at my proof of liability insurance coverage for rental car. In a pinch I have no choice but to sign and accept the insurance. I later found this in the fine prints "Proof of FULL INSURANCE COVERAGE that is transferable to the rental vehicle must be presented at the time of pick up. Otherwise, CDW and supplemental liability insurance will be required at the rental counter."

I had and still having a difficult time with ACE near the Orlando airport on N Frontage Rd. I live in Florida and since I do they charge us a higher deposit than tourists- $500. They are scammers and rip people off. I rented with them December 4, 2024 and returned the car back early. They inspected the vehicle and I asked what do I need to do to get my refund. The guy said go inside and let them know. I told the representative that I needed a refund and he stated before I do I have to call the guy to see if any damages to the car. He stated no damages so now I can process your refund. He gave me two receipts showing that I owed no money and my refund to my card. He stated it will take a few days.

Beware of the scams and lies!!! I reserved a car rental in Miami. The price was supposed to be $100 for 4 days. It's understandable that there are certain add ons of which some are by choice (like insurance liability), and some like taxes and fees are inevitable. After going through everything with the rep at the counter, I made sure to decline the insurance, because my cc would cover it, and add on the sun pass and tank fill up. He told me my rental would come out to $325. How ridiculous, I thought.... why so much more.

ACE Rental Car was a great experience in the fast city Vegas. Few Facts-

I had several problems: * Upon arrival at the Los Angeles Airport location, we waited for 30-45 minutes at night in the cold in a random parking lot where you meet them at after taking a bus from the airport for their shuttle to take us to the actual rental location. A bunch of us showed up at the same time and their small van couldn’t support that and then took forever to come back. * The guy at the counter was unnecessarily rude and not helpful to us. * I've never rented a car where I was forced to buy their insurance. I usually can choose to just use my own but Ace forces you to use theirs unless you can show documentation that your insurance covers rental cars which the guy said would require you to call your insurance company and get them to send the info to Ace - of course that's not going to happen. This doubled the cost of my rental when I was using Ace for the low online quote. such a scam!!

Good morning, I rented a car with Ace Rent A Car on November 14, 2024 from LaGuardia Airport. Confirmation number **. The car was returned on November 19, 2024 with a grade A inspection. I have been reaching out to the Ace in regards to my security deposit that was never returned. I was given the runaround for months being told I will receive a call back. I never received the call back anyone. I called back myself a few times but still the runaround. I was finally told two months later that the car was returned an hour late so I was charge $195. The day I returned the car I asked early on that day if I can return the car a little later and if there will be a charge: I was told it was fine. I also asked if I would be charged extra and I was told I would not for the time I was bringing it back in.

I wish I could give them -Zero ratings. I had a deeply frustrating and disappointing experience with ACE Rent A Car on December 21st, which I booked through Hotwire. From the moment I arrived at the rental location, it was clear that the company’s operations were disorganized and unprofessional. Here’s a breakdown of the events: Long Wait Time: I arrived promptly at 12:00 PM for my scheduled appointment, only to stand in line for over an hour. Among all the rental companies at the airport, ACE was the only one with an excessively long line and only one representative, Ebony, assisting customers.

I booked the car on November 15th for my trip on December 15th. I booked for 9 days. Upon arrival at the place, they told me that I would only drive around New York and New Jersey. If I go to other states, except these two, they will charge extra money on the top of my $605. And if I cross the eastern time zone, they will tow my car. This is ridiculous. They are a small company, and beware. Then I canceled my trip.

Similar to many of the other reviews, I ended up getting hit with “required” insurance fees in my car rental in Cancún México. My Expedia price was $150 for 5 days, but was told additional insurance ranging from $30-$80 was required. Since we were out of the country and had taken a shuttle to the offsite office with my family, I didn’t want to risk going back to the airport and trying to find another car. The hidden fees seem to be an issue with Ace no matter the country, so I wouldn’t use them again.

We purchased prepaid gas and were charged $9.99 a gallon for fuel on the final bill. All the taxes were higher on the statement from the contract. Other than being overcharged all other aspects of the company were great. It has been three days on the phone with them and still not resolved even though they promise everyday to issue the credit.

Buyer beware, read the screen before you sign. I book the car through discover.com for 4 days for $54 not taking the additional insurance. When I went to the counter at the rental location in Denver I asked for no additional insurance that everything was taking care of on Discover.com. When I got my bill I realized they added extra insurance when I clearly stated I did not want additional insurance. When I called to dispute it did not care the fact I said I didn't want it and they applied it anyways constantly an additional $300. They said we don't care we have your signature on the contract. Just make sure you know the final cost before you sign anything and double check they did not add stuff after the fact.

The ACE’s staff at the Fort Lauderdale Airport station is very poor, when picking up the vehicle at the counter they say it is full and when receiving the vehicle it is 7/8 full and they write down this with several hits at the car that I ask to do. When returning the vehicle I forgot a bottle of Swello water along with a disposable bottle in the center console,

Renter beware. We took a car and one of the tire was going flat. When we settled at our room, I called for road service. "We don't have road service - you have to get it fixed yourself." AND "You're lucky you called now, because after 24hours every malfunction become your expense! I sent a complaint to the Attorney General - nothing happened. This company should be shut down.

Total scam. Quoted me $174 for 4 days and ended up charging me $425 total after their insurance scam. The car cost me more than the hotel in LA. I see from all the bad reviews that this is their standard practice. Use at your own risk. I would give them -5 stars if I could.

Terrible! Scam! Rented a vehicle. Even received a text message confirming when we land that the vehicle is available. We get to the rental car center and are told they are overbooked and don’t have a car for us. But just happen to have a shuttle, waiting to a sister company downstairs for a vehicle that is double the price of what they quoted. For the same car. Stay away from this place. Of course with no cars available at any company we had to take The rental in the middle of the night. They drove us to a terrible part of town with no way back unless we took the other vehicle. Stay away from this company!

Stay away to these scammers. We 3 families, 21 adults booked 3 mini vans thru Klook.com for attending wedding in New York on 11/22/24. No frequent Shuttle service from LGA airport, we called ACE customer service few times, waited 15-20 minutes on a windy cold day outside LaGuardia NY airport terminal. After reached ACE location they have no minivans, request us to wait for 20 min, later it prolonged with out vans, we forced to substitute other SUV's they offered, another hidden thing is, they need 3 minivan driver's auto policy declaration insurance carriers, after waited so long time one got policy declaration by email. Other 2 drivers forced to buy their liability ins. Employees and managers are very rude, unprofessional, below standard people trying to loot your money. Without these minivans our whole 2 days are uncomfortable in New York visit.. Never approach these low profile vendors.

This is a scam, if you are local they will not let you go out of the state, it said unlimited miles but is not when you are trying to pick up the car, they told me that in their policy they said that is not unlimited, but you have to find it in their policy very, very hidden somewhere in their policy that they couldn't find at that time. It is more expensive cause they will charge you extra for extra miles and they give you very small amount of miles a day even to use it in the state for local transit in vacation. State out of this car rental, very cheep but will charge you a lot later. Bad customer service.

Terrible service! If you want cheap that’s what you will get… I wish I had read the reviews but I liked the false prices. I booked through Expedia which quoted me 152.47 with all fees but when we arrived in Las Vegas… It was much more… I said this amount includes fees and they responded with “yes, but doesn’t include all these fees” rip offs then as we left, we had a low tire so we put air, huge mistake… When we returned car, they charged us almost 150 for the tire repair so we paid over 400.00…. Never again!!!

Why isn't 0 stars an option? We booked this rental car with points, covering all of the cost. My wife was visiting her dying father and is not very experienced with rental cars and sleazy salesmen. We have full coverage with Progressive which extends to all of the US. However when she got there, the awful customer service rep told her she MUST sign up for the insurance. My wife said I don't need it and he said in the state of California, you have to. He saw a vulnerable woman on her own who needed the car to drive the hour plus to visit her dad and took advantage. What a piece of trash human being and company. They ended up charging us $200 in insurance and fees on a 4 day economy rental that should have cost less than $200 without any points!

As with most rental car companies, they will try to upsell you. However, even if you decline all the add ons over and over again, they will trick you to thinking that your initials mean that you are declining additional options to rent the car. Upon receiving a bill that is almost double the agreed on price, they will show you that you actually put your initials next to a line saying you AGREE to additional charges. 3/4 of them are to DECLINE, but one is to accept to additional charges. The employees are complicit in the scam, and will outright lie to you if you aren't willing to read the entirety of the agreement. Customer service won't budge if your initials are there. It will not matter what the reason is or what the story is.

ACE has some negative reviews so I was leary to rent from them. The experience was great start to finish. Saved SO much money, loved the clean, simple car. Read all the fine print so you know any documentation you need beforehand. The people were very nice and efficient. The check out process as you drive out was thorough and friendly. (They take fast pictures of the car before and after so you don't have to!) It is a long shuttle drive from airport or a long drive to the rental car place in Denver to drop off (follow the directions on your map not the sign that says rental car return). Highly recommended.

Worst experience. I'm rented a car for a couple of days to get to work and get my kids to school because my transmission broke down in my car. I reached the front desk to the sleeping clerk and had to wake him up. He rudely asked for my paperwork which I provided, obviously upset I woke him from his nap. After I provided him the info he declined to give me the car stating I don't have coverage for it. After spending several minutes on my phone with my insurance company and leaving the vicinity, and trying to think about how I'm going to get to work the next day, only to find out I do have coverage. I drove back to tell the guy he didn't read the full declaration and explaining all the above, not only did he not take any accountability nor apologize, he tried blaming the situation on me stating "he was not going to scroll through my phone". Never have I been so appalled or came across such a condescending unemphatic staff.

Booked and paid for a 10 day unlimited mileage car rental with ACE Denver International Airport through Priceline on August 19, 2024 for pickup on Oct 10, 2024. When we arrived at the desk there was a sign that stated that the rental car is restricted to driving to a number of out of state locations. The car was not allowed to go to Arizona. There will be a $350 penalty if the car goes to Arizona without permission. Our 10 day trip was covering a grand circle tour of the canyons which included those in Arizona. Permission was denied even with my willingness to pay an additional amount. The person then cancelled our reservation and Priceline issued a credit back to our credit card account. We lost 2 hrs of time, had to scramble getting another car rental through Hertz and pay an additional $430 in cost to get a quick same day booking.

It’s an absolute insurance scam! Make sure before you go, you have the declaration page of your insurance company. They will try to upsell you on insurance then make sure you go out there, get one of the employees to walk around the car with you and videotape their faces and show them every scratch on the vehicle, protect yourself because nobody else will!

Expected to pay $150 for Ace car rental, quoted in Expedia which include all taxes and fees. Returned the car as scheduled and still ended up paying $370. That is all I have to say about that…. Lure you in with low price and charge you high in the end.

Reserved and paid for a rental car thru Priceline with ACE Rent A Car. Paid for 5 days even though the 5th day was 2.5 hours. I was also charged $118 for taxes and fees. When I got my final bill there were duplicate charges or deceptive charges. They charged me an hourly rate for the 5th day even though I already paid for a full day. My total (gross) taxes and fees was $161.0. So my net fees should have been $161-$118 = $43. But my bill for the net taxes and fees was $78. Also, and where this comes from don't have a clue, but I paid Priceline $284, and they charged me a net $231 = $515, but my bill should have been $420. Taking out the hourly charges and "extra taxes and fees", they charged me a mystery or hidden charge as well. Corrupt organization.

This place is awful. Asked and reserve a mid size car and got stuck with a compact car for 4 people. It had 177,000 miles on it. No windshield wiper fluid , if I could add pictures I would show you the interior condition. AND THE SMELL!!!! It smelled SOOOOO bad we had to ride with the windows down at time just to breathe. Absolutely will never go here again. Will stick to a well known car rental even if it cost more.

I had rented a car from this company in Albuquerque NM. Check out process was easy and quick. Car ran good for 2 days (this was a new car with 2000 miles on it). On the third day my wife and I had went to the balloon festival and parked the car around 3:30p. When we came back to the car around 9:10p it wouldn't start. I called the customer service and told them what was going on. The woman on the phone was very polite and told me she was "trying" to get ahold of their support team. When she finally got a hold of a so called manager he told her to tell me to find someone who could give me a jump because the battery was dead. REALLY?

I rented from ACE back in August when I went to Las Vegas. Well, I stood in line for maybe 30min. Then when I got to the counter, they wouldn't honor the insurance making me use their insurance. The place was really a shack or a warehouse. They were not nice people. I will never use them again and will warn anyone else I know about them. Oh, and while we stood there they went and wrote on the board that the deposit was $400.00 rather than $300.00. My insurance was Travel Guard via Expedia that I have use on 3 other trips to Las Vegas. I went on the trip to relax because I needed to relax, and this is what I encounter when I get there,. Wish you could have seen the line behind me!

They didn’t honor my reservation. They told me they had given my car to another person. I had reserve 7 seater car due to kids and car seats. They said “all we have is a 5 seater car.” One of the kids was not able to be on their car seat because there was no space. So I paid more for the 5 seater I was given because the minivan online was more expensive. But when you’re out of state you have no choice. I’d stay away. I’ve used Dollar, Enterprise, Hertz and never had this issue.

I booked this pay-at-the-counter via Priceline for $145.28. My credit card was billed $397.68. HUGE DIFFERENCE. I have never experienced this with any other rental car company before. I sent this to customer service after the trip, was talked in circles for months, then received an email that said, "We cannot refund you anymore as this has been months since the trip, and the information I just requested wasn't provided within that timeframe" (to which, it was, they were just talking me in circles to avoid refunding their errors).

Worst company to deal with. I rented a compact SUV, Honda CRV or similar and when I get the car they gave me a Geely GX3. I was tired after a long day of traveling and I didn't pay attention. Few days later I realized Geely GX3 is half of the HONDA CRV. Called expedia and they said ACE supposed to give me a refund or give me a proper vehicle.

When renting the car 8/11/2024 Ace put a 200.00 deposit on my charge card. Car was returned full of fuel with no damage. Deposit was never returned. I had to dispute the charge on my credit card to get the money back. Keep me on hold an hour trying to speak with someone I could understand.

I book through Priceline. The price was $238. When I got to Ace Rental they said that I needed to get and liability insurance for $30 a day. I offered my personal vehicle insurance full coverage insurance. Ace said that they did not take that insurance. Since it was 10 pm closing time I had no choice but to buy the extra insurance. I ended up paying an extra $300.00. The van that I rented from Ace left me stranded in Santa Monica California with a day battery. I called Ace and they said that they had no roadside assistance because I did not buy the roadside assistance. Overall do not rent from Ace rental car.

The service I received was fabulous. It’s the charges after I returned the car that was the issue. Tried to charge the deposit twice. Lots of untold "fees." definitely would NOT recommend the Ace in IL.

Hopefully, my horrible experience here will be good for something and save others from the misery of rental cars from this place. I was also a victim of car rental service company, I paid $700 and I got no car to use and I contact the company and they told me no refund. I found out the company was fake. I was introduced to Affliz at tutanota.com. who helped me.

The men who check the car in and out were very friendly and helpful. However, ACE only deserves One star because we were charged double for a car we didn't reserve because we were one hour late picking up the car. This was due to the airline changing the time we landed plus waiting almost an hour for an airport shuttle to take us to the car rental spot. We felt totally taken advantage of by making us take a car that was double the price of our original quote. On top of that the representative we dealt with was rude. ACE is too inflexible with its policies. They are not willing to work with you to resolve situations.

The van driver made a van-full of people wait in the heat so that he could overload the van with 7 passengers more. There were 2 other vans available yet we had to be overloaded. He was uncommunicative and unhelpful. Poor job!

Avoid... Avoid.... This is not a serious company. First of all, they don't have any office at the airport (you have a transfer and you don't have anyone waiting for you, you'll have to call). Their business isn't rent a car, it's extorting money for some reason. In my case, I had to pay for the total painting of a bumper that already had damage, damage that was certainly already paid for previous customers.

I would NOT recommend this company to rent from! They gave me a car that had no AC…. Remind you it was 100 degrees out the week I rented the car...About 15 minutes after driving car away the check tire pressure came on and I had to put air in my tires 5 times if not more… The car was very dirty…. When I call the same night to complain they asked me to bring the car back. I don’t have time to sit there and drive the car back to them. My sister was about to have surgery that next morning and they were closed after I left…. They should have came to replace the car. After all said and done customer service wanted to give me 15% back which was only $41 and they gave me $36 so that’s not even a full 15% back…. You come here and you wait and wait and wait…. I am telling you 100% do NOT rent from here.

Rented a car from ACE at FLL Airport. The desk clerk tried to sell me insurance. I refused. I had two coverages not one- My personal car insurance covers the rental and Amex acts as a second insurer. Then the clerk said they don't have the car size I booked. So either pay for an upgrade or wait 90 minutes to have the car available. And then she continued "we charge $ 30 per day for the upgrade but since you are a senior member of AAA you get a $ 20/day discount." I do not have AAA membership let alone being a Sr Member. I agreed to the extra charge of $ 10 per day because I did not want to wait 90 minutes for the "right size car". The upgraded car was a 2023 Corolla Toyota. Used and unclean.

If 0 stars was an option they’d get it! Worst experience I’ve ever had! They will sneak in the loss damage waiver for $30 a day into your contract WITHOUT telling you, and will not refund your money. I paid $8 a day for the car, total of $161 with fees. At the end I was charged $830+ and only refunded the $350 security deposit! $480 when I only agreed to $161 is CRIMINAL! I was in the hospital with the flu and had to extend my rental 2 days, and they charged me $60 a day to keep my Kia forte! The lady on the phone said they’d refund my loss damage, but they since then denied saying they would! Use Priceline for the best prices, but AVOID ACE. Go to the shuttle bus car center off the airport. Anywhere but ACE or FOX.

Flew to NY - my brother passed away - told rep I did not want insurance - was charged it anyway - car was filthy brakes squealed was told maybe rep did not have enough time to fully look over the car returned car early charged full amount don’t use ACE rental - they tell you that they can hear recorded convo than they tell you that they can’t - I asked to listen to the recording between me and rep - now they can’t - now they can only see interaction recorded between me and rep ACE sucks!!!! I rented from Enterprise same day / they were amazing, paid less with them for more days - no problems at all - as a matter of fact was in touch with manager - was invited to their next company barbecue.

***!!!DO NO RENT FROM ACE!!!*** Rented the car from ACE on May 23rd. I paid for rental insurance and I was fully cover through my own insurance company. The worker explained that I was “overinsured” and then asked for my credit card to hold $400 “just in case something happens to the car”. The employee then reassured that I’ll receive my $400 back after 3-4 business days after returning the car. Then the ACE employee tried to get me to sign the rental paper about the car and its condition without me physically viewing the car, WEIRD!

I booked via Priceline and all prior experiences have been good through them. I've even suggested they remove Ace from vendor list. Our flight into LAX delayed and upon landing I spoke with their customer service we might be 30 minutes late (after their closing) but I was led to believe that was no problem. After taking a taxi to the LAX off site, we found 4 male associates at office, we were relieved thinking they'd waited for us. They were rude, wouldn't process our prepaid reservation and another couple was walking off lot with same problem. Worst location ever too, but cab driver took us down to a well lit Hertz, where they gladly and smoothly rented us a car instead of stranding us amidst a homeless caravan area at 10pm like Ace was. Though after reading others' reviews maybe this was a blessing.

***AVOID, DO NOT BOOK WITH THIS CROOKED, BAIT-AND-SWITCH, UNETHICAL TRASH COMPANY.*** Save yourself the extra 40 or 50 bucks up front and avoid this place like the plague, the employees at the location are bottom of the barrel scum, their corporate “customer service” people are even worse. This place is the epitome of “bait-and-switch”, their entire business model revolves around under-cutting their competitors rates online, and then when you arrive to actually rent your car, they up-charge you no matter what and if you don’t agree to their brand-new terms on the spot, guess what? You don’t have a rental car, so you’re going to be stuck paying double for an “upgrade” regardless of what you paid up front through Kayak, Trivago, Priceline etc. when you were booking.

I want to help any consumer avoid the scam that is Ace Rent a Car, I only wish I'd known myself how horrible this place is to rent a car or put down a credit card. Take the bad reviews of this rental place seriously and run in the opposite direction, rent from anyone else. ACE Rent A Car is a scam! They double charged us for our rental, we had paid in full through Priceline ($156) and then ACE charged us again ($263), promising it was just for a "deposit" except it was not a deposit after all. Additionally, their representative explicitly said we would not be charged for a second driver, yet they charged us for a second driver and refused to refund this. We asked for liability insurance, and they snuck in two other insurance fees even though we said NO.

My experience at ACE Rent A Car was OK until I returned my car. I prepaid through Priceline but ended up paying more than twice what I prepaid due to add on junk fees and insurance that I declined. I showed proof of insurance and initialed the decline box. I did not know they were going to charge me 33.99 a day (for 10 days) until I was emailed the final bill after I returned the car. When I called them they said I did not show my ins declaration page so I was charged. They never asked for it and the agent never stated I needed anything else when I showed my proof of insurance. If they had I could have showed the declaration page since it was available via my ins app, which is how I showed them the proof of insurance. As others are stating, I strongly advise against renting from them and will not be recommending their services to anyone. Also, not happy with Priceline for sending me to ACE to be taken advantage of.

If you want hidden fees, pressure tactics, and “repairs” that will cost you $1000s, then Ace is the place for you. If not then STAY AWAY. Horrible service, no integrity, DO NOT RENT FROM THIS COMPANY. If for some reason you do, photograph every single inch of that car to dispute made up repairs later on.

So Ace closes at 5:30 in Maui. Unlike every other rental car place in Maui. That means if your flight changes like mine did and you arrive on any of the many flights that arrive after 5 well you will not have a car until the next day. No one will answer the phone and no one will be there when you pay for a Uber to their business. Imagine how we felt when we were told by multiple people at the airport that this happens all the time and people are left stranded and forced to rent a car for 1 night from any of the other rental car places all of which stay open until the last flight comes in. According to Ace most people don’t have a problem with it. They just wait at the airport all night and pick the vehicle up at 8am. Really? Let me pay $600 a night for a resort and not get to enjoy it the first night. The airport is nice but I would think most people are extremely mad like I was when they are stranded.

The experience at ACE Rent A Car was extremely disappointing. Despite booking a car for a week, the receptionist was rude and unprofessional. Even after providing proof of insurance coverage, he refused to release the rental car and insisted on receiving personal information via email. This lack of customer service and trustworthiness makes ACE Rent A Car the worst choice for car rentals. I strongly advise against renting from them and will not be recommending their services to anyone.

Well, the car ran and got good gas mileage that’s about all the ‘good’ I can say. There were times when I felt like I didn’t know if I was going to make it through my trip with the car. You can tell that it clearly had been in an accident or something and then fixed is now being used as a rental. I got in and noticed immediately that it smelled like smoke and I suppose that can be a subjective thing, but there was also a burn hole in the driver seat.

Worse rental car company in the US, used many different companies never had a problem, they lie to you in order to make you purchase insurance. When you arrive to pick up the car they make it almost impossible to take the car without paying for insurance. 6 days to hear back from a manager after several phone calls. Some of their vehicles are old and not well maintained, never renting a car with Drivo, Ace, Fox. They are the same company.

I rented from ACE at ATL. The car smelled like weed, but other than that it was fine. I returned the car, and I asked them to go through the return process with me however they said we've got this, just go to the airport, so I left. I got an email of my receipt about an hour later. I was already in the airport, they had claimed my car was not refilled with gas. I had just filled it up and have the receipt, when I called, they said there was nothing they could do except through email. I was like are you kidding me? I have to prove this now and you're going to charge me 181 extra dollars for a car I already put gas in. I had this car for less than 24 hours. I drove it for 4 hours. It took 9.5 gallons to fill. I called my credit card company and now we are disputing this charge. Anyway, I would highly encourage anyone to find any other company and pay the extra 20 bucks for a reputable rental car company. This is crazy.

We rented a car for 5 days and returned it in the same condition we found it in. One month later, we received a claim and bill for over $2,000, stating there was hail damage that the attendant had missed. There were pictures of damage which would have been impossible to miss. Furthermore, it did not hail at the time we were there. It appears as if someone who rented the car after us incurred damage from a hailstorm, but ACE is trying to stick us with the bill. I am in the process of disputing this.

I was given a confirmation number and instructions for how to get the car upon arrival at the airport. Once I landed, I called and reached a recording that stated their hours of operation - regular business hours. I am appalled that this is even legal.

I rented from ACE in Las Vegas because of the price. When we got there, we were harangued and threatened non-stop to take their insurance. Their agents are rude, and insist their policy is that if their car is out of service for any reason after your rental, they will charge YOU for every day the car is out if you don't take their insurance. I've been renting cars for 30 years and this is BY FAR, and without question, the worst experience I have ever had. If there were negative stars, ACE would earn them. The. Worst.

I rented a car with ACE Rent A Car in Honduras Ramon Villeda Morales Airport. The day I had to dropped my flight left at 6:30 am and the offices will be at 8:00 am and I left my sister in charge of delivering the car since I also couldn't be on the phone because I would board the plane and when They delivered the car and said everything was fine. But 3 hours later they said that the car had damages and one of the managers named Ruth was very rude to my sister and even made fun of her when my she told her to explain why 3 hours Later they said it had damage, why didn't they do it at the time they checked it? The employee Ruth is a terrible customer service since the first time I rented a car with them she helped me and she also behaved very rude and what can I say? If you are going to rent a car with this agency, be careful. It's not fun that 3 hours after you deliver the car they tell you that it has damages.

On 11/6/23, I rented a car from ACE Car Rental in Rosemont IL. This was not a pleasant experience by far. The first car smelled of smoke so bad that I could not sit in it. The second car I drove off the lot with but had to return it within 2 hours because the check engine light came on. The third car was moderately okay. I along with my sister return the car on Thursday November 9th. The Ace Rental Rep checked in the vehicle inside and outside with my sister and I present. No dashboard lights, no dents, or scratches. Everting was check as passing.

Terrible experience at location in NYC. Their pickup service from JFK had to be called twice. Long wait at their location with several other customers, many of whom were having problems obtaining their rentals as well. The week before we responded to their email to provide proof of our insurance coverage through a third party verification process and were informed all was set. Once we were on their location and finally able to talk with desk agent he had no knowledge of this verification process. Our options then were to provide a copy of our insurance (insurance card was not sufficient) or buy insurance at the desk $300+. We chose to go elsewhere and they were at least good enough to allow us to ride their shuttle back to JFK. We went to Enterprise onsite and how a most pleasurable experience and were on our way from their desk within 15 minutes. Ace is not an option I would even remotely recommend. BTW we had a similar experience with their sister company, Fox, previously in Florida.

My plane was delayed in Chicago for mechanical reasons for 4 hours. I did arrive at Ace and immediately called for pickup upon landing. When I arrived at the office they tried to double the price and said I was 4 hours late and canceled my reservation. I understand the concept of no-shows but if someone does show due to no fault of their own then at least they could honor the price originally quoted. The manager at the facility did eventually correct the pricing issue but not until after having a lengthy discussion.

I rented a car in their Las Vegas car rental last Feb 29-Mar 3, 2024 and I was over charged with the amount $238.03 where in fact they just billed me with $185.60. Tried calling but nobody answered their 1800... number, tried sending an email but no one responded.

If I could give a true negative star then this would be a 5 Star review for them. Truly scandalous, didn't look at the review and straight away went for cheap option and paid my price. Don't get a rental from them.

I rented a car from Ace Rent a car in Las Vegas. During the rental time got windshield damage. My insurance company took care of the damage several months ago, however The Ace rent a car still has not return my damage deposit. Multiple calls and emails with no zero results.

When we got to Atlanta, we did not have a reservation for a rental and every single car rental company was sold out of cars but Kimm at Ace rental told me just to be patient and she would take care of me and within the hours she did the multiple people that kept coming up, bugging her, bothering her after she kept announcing that they were out of cars so when they did get cars I was the first because of my patience and I just want to tell Kimm thank you so much. The car was great. My experience was great and next time we come to Atlanta, I will definitely come find you. Like to add that my rental date was November 3, 2023.

Reserved SUV 2mo in advance and paid upfront for the rental, insurance and taxes. Got to the rental center to pickup the car in Las Vegas (off site location btw and I didn't know that either). The rental facility was located in what looked like an abandon parking lot. When I gave them my name and reservation they said they couldn't find it and I would have to pay extra for the SUV I initially reserved. I happened to print out my reservation and had everything with me. After going back and forth with the representative they gave me the SUV but said I would have to pay Liability insurance. I said I have full coverage insurance already and even purchased additional damage protection on my reservation. They refused to give me the vehicle advising I had to purchase the liability insurance.

Do not rent from ACE. Also, if you did report them to the local Consumer Protection agency in the town where you rented, or the Insurance regulator in the town. This company does not supposed to be in business. I rented a car from them and when I returned with no damage, they claimed the car was damaged by a hail storm. I was not in a hail storm at anytime. They have now decided to come after me for insurance payment. They are a sketchy company engaging in what I believe is criminal activity. Report them.

I rented a car from Ace-Rent-A-Car in Orlando thru Discovercars.com website from Feb. 6th-Feb 10th, 2024. Also, a full coverage insurance policy was purchased at the time of the booking. The car was returned in the exact same condition as it was when rented; there were no accidents or incidents during the rental period and no need for any incident report to be filled out upon return. When I pulled into the lot, the car was inspected in and out from Adriana C; I asked for a paper receipt and I was told that Final Receipt would be emailed to me shortly and in fact it did. Final Receipt showed my total charges for the rental and it also showed my deposit of $200 coming back to my credit card.

I am writing to express my dissatisfaction with the poor service and the condition of the vehicle manufactured in Jul 2019 provided during my recent rental experience with your company. Upon renting a vehicle from your Ace in North Carolina (CLT Airport) I immediately noticed significant defects in the vehicle, including, which compromised both safety and comfort. As a loyal customer, I am disappointed by this substandard experience. I expect a prompt response and resolution to this matter.

Horrible experience renting a car from ACE rent a car in Tampa airport 2/17-2/22 thru Booking.com. Stay away from this rental company! First the agent said that they didn't have my reservation from Booking.com, even though I had the car rental voucher with confirmation number. After talking to his manager, he said they gave my reserved car to someone else (called Robert) earlier in the day. So the agent said no worry. He would create a new rental contract for me and I won't be charged for the cost. All I need to pay was the $40 toll service I added to my rental (for 6 days), per the agent. When I returned the car, which was an old Nissan Sentra vs. the small SUV I reserved thru Booking.com, they charged me anyway. What a terrible experience (I had to pay more for a worse car)!

PriceLine Confirmation # ** - I recently had an appalling experience at the Ace Rental Company located in the Denver International Airport office on Sunday, February 18th, 2024. The encounter left me utterly dismayed and disappointed in the level of professionalism displayed by one of their employees. Upon questioning the pricing discrepancy and requesting verification for a phone number, the employee's demeanor quickly turned hostile and degrading. Instead of addressing my concerns with courtesy and respect, he resorted to berating me, refusing to finish the transaction, and even turning off his computer before walking away.

The car was new and nice. I was disappointed that I was charged roughly $140 to use my own insurance. In all the time I've rented, I have never paid to use my own insurance!!! I feel it's a racket. We shouldn't have to pay to use our own insurance. I wasn't told that upfront, only when I asked why it was so much more than the $250ish I had expected. Bad deal.

Reservation was canceled because I was late, I reserved a full size vehicle. The guy told me I couldn’t rent the full. I had to do an upgrade to a premium or rent an suv, I had no choice but to pay an extra $125, returned the car and had to wait 45 minutes because they only had one employee checking in cars Monday after the Superbowl in Las Vegas, reading all of these negative reviews this is not a site issue. This is a company wide issue. This company is the Wells Fargo of rental cars, this must be stopped. This will not stop until the company policies change and employees retrained. It’s time for legal action. CLASS ACTION AGAINST ACE RENTAL CAR.

Exactly the same story as many others posted here. Not expected from a reputable company member of Avis Budget Group. First tried to upsell by giving me “supplier choice” fill size truck. I was forced to pay extra to get a smaller car. Rep was visibly excited seeing me paying with Chase business Visa card that is primary for collision damage. Car returned in perfect condition with no damage whatsoever. I was issued a receipt with no mentioning of any damage. A week later they sent a claim for $1300 supposedly for damage to rear bumper. Charged $200 deposit. Lied in writing that I refused to sign the accident report. As I see it here it looks as it is company policy and the way to make money for local people. Ace employees, estimators, claims representatives and body shops. Florida is known for that, unfortunately. I had previous experience with another company that was sued by Florida AG and I was one of the witnesses. Stay away from Ace.

The original booking showed a cost of $220. When I arrived to pick up the car they charged me an additional $720. They said $500 was a refundable deposit after returning the car in perfect condition. When I returned the car the inspector approved and noted no damage but Ace only refunded $300. The total car rental was far more expensive than any other car rental service. When I received the 'receipt' none of the paperwork aligned with the charges I incurred.

Turned in my car 4:15 am. Nice 2022 Nissan Sentra. All good. No agent. Never got a receipt by e mail. Car perfect. 36 hours later charging me $200 loss of security deposit for rear bumper damage. Car was perfect pick up drop off. They said contact their insurance carrier. No telephone contact. All e-mail. Unless the cleaner damaged the car the company is committing fraud. Do Not rent from Ace. Beware!

Don’t use Ace. Compared to Budget, Enterprise, Hertz, etc., no discounts through Hotwire, etc. will ever make me use Ace or their like companies again. Unprofessional, misleading, and their corporate office is a hoax. Shuttle service is slow and unclean. Budget etc work through Hotwire- they are fine. Ace and their supposed super cheap counterparts try to deny your credit card ins coverage, your private insurance, and even bookings made through other companies like Hotwire.

Rented a car through Priceline and chose a "Supplier Choice" option. I thought I would get an older or a smaller car but instead they offered me a pick-up truck with only two seats. Never imagined that could be an option. Had to pay almost twice more than what I paid to Priceline extra to get a car with more than two seats because there were three of us. Just unethical business practice. Felt horrible during my entire vacation because I felt totally scammed. Also on the Priceline website, I chose the airport location and it was not at the airport. Had to take a shuttle. Negative star rating for ACE and Priceline both!

Ace charged me for a windshield repair that did not occur while I had rented the car. The windshield was cracked when I picked up the car, but hidden from view because the crack was below the windshield wiper and not visible at night when I picked up the car. The crack was obviously not discovered when the car was turned in by the previous owner. When I noticed it the next morning in the sunlight, I reasoned I would tell them when I returned the car. Instead, they insisted that the crack occurred while I rented the car and charged me over $1000 for the repair. Appeals were not successful, other than lowering the cost to $750+. Avoid them at all costs.

I reserved the car thought the Priceline for 494$ at ACE Rent A Car in Las Vegas. The clerk presented to me total bill of 920$. There is a refundable security fees, he told me. No. He made 400$ setting away my Priceline reservation and lie to me..

This is one of the worst companies I've ever dealt with. I booked online it said I would receive a Jeep Renegade or something similar. Once I arrived they had a Nissan Versa, not similar at all. The guy told me they had a Jeep Wrangler for 25 more a day and I told him that would work. The total cost was 566. I had already paid 377 online through BOOKING.COM so I thought I was just paying 566 for the total of a difference, I was wrong. I called and complained so they gave me their bosses email. I have emailed her 3 times and still no response. At the time of this writing I still have yet to receive a response. It's been 6 days. Save your money and use one of the larger companies. Let this one go bankrupt.

Rented a car at LAX. Took over an hour. Although there were employees present, I was made to deal with a representative on an iPad, which kept cutting out. They claimed that California required that I have proof of insurance. I had purchased insurance online. They said it was the wrong insurance. Proof of my insurance card was not enough (besides, who carries that with them), but I needed the policy paperwork. Purchasing the insurance doubled the price of the rental. The service was terrible. Plus there was no designated shuttle from the airport to ACE. Never again.

My experience began being charged 40.00 more for the rental when the company didn’t have my vehicle size. I was then charged for a ticket in dispute and the company charged a 50.00 transaction fee without ever contacting me and did it before the due date.

I rented a car from here and was told additional insurance was required. Personal affects and liability to be exact. I informed the agent that I have full coverage with State Farm and showed the lady my proof of insurance. She told me that because the car was a premium rental additional insurance was required and I could not get the car without purchasing the additional insurance.

Booked a car at ACE LaGuardia. When I went to pick the car up, I was notified that the charge for insurance was going to be almost $500 for 5 days of insurance. The normal rate for insurance at most legitimate car rental companies is $12 a day or less. The insurance charge from these people was almost 3 times the cost of the car!! These people are CROOKS. AVOID at all costs!!

I was at your location in Fort Lauderdale. I rented a car that had a light that came on the dash after I left your location. I came back about 15 mins later and James was very unprofessional with us while explaining our issues. Then the other car I got. The next day had lights also came on the dash the next day. I came back the person the second time I think (Terha) was very nice to resolve the issue with the second car. My vacation time is being spent returning cars and on top of that being treated as if I did something wrong by (James first guy). The photo attached shows James who was one of the employees identified by another as a supervisor laughing at my issues and not helping. He never Identified himself as the supervisor when I asked for one. Saying, "Whatever, it's not his problem, go to the lady who helped you" when I was telling him of my issues. The other customers there at the time couldn't believe how he was acting.

Overall I had a good experience with the rental company. Checking in and returning the car went smoothly. I will use this company again in the future. The price was overall cheaper than other companies.

We got «called out» by the guy at the counter. He asked if I needed a car. I said, "Yes I am booking one online now." He said, "Don’t bother. We won’t give it to you until tomorrow." I said , "Why?" He said, "Don’t yell at me!!!" Then I said, "So can you give me the same car I was booking online now." He said, "Yes and the price is 390$." The estimate online for the same car at his company was 210$. I was shocked and said I was not paying double the price. He was like, "Ok then walk out." He was rude and making fun of us in Spanish not knowing I understood Spanish. The car we got was a lower class and was in horrible state. Very dirty. Hand smelling like smoke. We had already wasted 3h. I was so upset by the behavior. Unprofessional, rude and outrageous. Worst place ever. Do not rent from there.

In the morning of 09/05 at Ace Rent A Car, they declined to rent me a car for out of province upon learning I was taking the car to Nova Scotia. I asked for a refund. They said I have to apply via the website. I had to rent a vehicle from another company, Enterprise Rent A Car for the road trip to Nova Scotia. Upon my return on 09/15/2023, I contacted Car Rental 8 and they said they cannot give me a refund because they were invoiced by the supplier, Ace Rent A Car.

Ace rent a car at Newark, NJ airport is horrible. I rented a car and they gave me an unsafe car to drive. There was no inspection sticker and the car only would drive a certain speed. Cars was going past me honking at me it was embarrassing. The company gave no apologies and didn't have any remorse for the poor product they provided. *** PLEASE BEWARE. DO NOT USE THIS PLACE***

Terrible experience, won't ever rent from them again. Dishonest. Despite having our own auto insurance they required us to purchase their "Optional" (sic) insurance, which ended up essentially doubling the pre-quoted price. Next time I'll rent from a more mainstream rental company which doesn't operate on these illegal, shady and dishonest bait and switch tactics.

I reserved, and paid for a rental a car a month in advance and was not informed of additional requirements and fees, via text, until two hours before I was to board my flight and couldn't do anything about it. I called after receiving the text and told them I was already at an airport about to board my flight and could not do anything about these last minutes requirements they had texted me about. The customer service person I spoke asked me if I was a resident of NY, which I am not, so he said I could ignore the text as it did not apply to me.

Rented a car to go to Reno for the weekend. Came back, they tried to tell me the car left Nevada, and I had 800$ in extra charges. Then they tell you there's nothing they can do. And you will have to do a chargeback. They kept my 300$ deposit. Then billed me on top of this. This company is a rip off. Do yourself a favor. Rent from someone else.

The rental company does not have out-of -hours service to even answer a phone call. When I went to drop off my car out of hours and there was nobody present on site to receive the car or answer my phone call, I totally panicked, ultimately managed to find an inconspicuous place to drop off car keys, spent a lot of time panicking, finally took Uber back to the airport. They DID NOT inform me of nobody being available out of hours either in person or over the phone and yet they charge customers for "concession recovery" etc where they say they have to pay airports for the shuttle service. There was no free airport shuttle for me. I had to take the uber back. A total scam!! I will remember to stick to my other favorite rental companies.

This company is a rip-off. I was ripped off at the pickup when they said we would have to pay $15 a day extra to drive the car in New Hampshire although when I booked it online it did not mention any restrictions. Also, I booked it with a different drop-off location and called to verify and was ripped off again at the drop-off point by being charged a 100.00 drop-off fee which I discovered charged to my card later. Do not use this company.

Given all these 1-star reviews with the word "SCAM", I think there is some validity to all these complaints. Read on. I rented from Fort Lauderdale airport and all went well, until I returned the vehicle and saw an unknown charge for $150 listed simply as "rate charge". Of course, as with probably many other customers, I didn't have time to deal with it on the spot as I needed to catch my flight. When I returned home, I called about this charge (a few days later) and I was told that it was for stains on the upholstery. I couldn't believe my ears - what?!

If I could give this place negative stars, I would IN A HEARTBEAt. This place is a complete scam. It took me almost a full week to get into contact with a manager- who was a complete **. My original booking was canceled by the employee for “insufficient funds” even though he never had my card. He then rebooked us at a much higher rate of a car. The manager told me that his employees are allowed to just cancel reservations and rebook without your approval which results in you having to pay much more than you originally paid. My $188 for the week for the car turned into over $380 for the week for the car and after all the fees I am paying over $1000!

These individuals are Scammer. Do not provide them your information or rent through a third party. They provided a car with the check engine light on. I informed them I would be driving to Las Vegas and was not comfortable with a car that shows it required service. They said they would void the contract and issue a refund. They gave me a voided contract but told Booking.Com that I cancelled. I am left with the option but to sue booking for a refund. All qualified car rental companies will pick you up at the airport. They pick you up at a bus stop. First indication.

Ace rental Chicago delta parkway is Horrible service. This going to be the first and last for me to rent vehicle for them. My security deposit was not given in full to me. They are cheat and scammers. Customer service very poor. I paid for economic suv. This guy wanted to give me a small car as if I’m stupid. It’s called fraud. No more I rent a vehicle for them. I will not recommend nobody.

Experience not good, they gave me a car that made noises when I put on the defroster and air conditioner. Ran out of gas after 80 miles, fuel gauge was broken. Had to stop 100 miles to fill it up. They told me cannot bring me a car, I had to drive it back but I was 120 miles away. They told I have to pay tolls and gas returning it. NOT FAIR.

They offer no car insurance and if you purchase from outside car rental insurance they charge extra $1000 plus rental and deposit average $1500.00 to rental for two days. High road robbery. It’s an abuse for a average city person that doesn’t use a car on regular basis therefore has no regular insurance and credit card doesn’t offer it either.

We paid for a car rental in advance through Priceline. ACE did not have a car to give us. Refused to refund. Called Priceline who also refused to refund. Choice was wait a few hours (or maybe more) for a car to come in, be cleaned. We flew in for weekend. Friday afternoon to return on Sunday. When I balked, they asked me to leave (I'm a senior) or call the police if I want. Should have suspected something wrong with the 2 bus shuttle that had the wrong first bus instructions. Nightmarish experience. Priceline was worse, stating no refund. Luckily Chase, my credit card company will handle my dispute. No rental car on fully paid reservation? Crazy.

Picked my car up and noticed how bad of condition the vehicle was in especially the engine so loud when the car was on. I asked for a different car and was told there were no mid-size left and if I wanted something else I would have to pay the difference when the reasoning for needing a different car was not my fault. In previous reviews online the same agent helping me offered free upgrades to other customers due to no inventory or issues will originally issued cars without their request. I then was offered another car that was even filthier, loud engine, cigarette burns and stains on all the seats and floors and SMELLED VERY BAD ESPECIALLY WHEN THE AC WAS ON and this week it was 90 degrees so the AC was much needed. I was unable to drive my children in this car. The car was very slow and hard to drive in NYC traffic. Horrible way to spend the week and spend my money. I have photos for proof but this review will not allow me to upload them.

This company is just horrible. It is a scam. On the website they list Toyota Camry, Nissan Altima as full size, I booked a full size price, after a long flight I realized in LAX they have no shuttle pick up. I had to pay Fox shuttle driver to drop me off at a location where ACE shuttle was parked away from the airport so to go to ACE location. Once there, they processed me and handed Nissan Sentra key to me. I asked that Nissan Sentra is not a full size vehicle, the guy said, "Well it is for us." I knew he was ** me because I refused to buy his insurance. When I refused to accept that, he cancelled my reservation and left me stranded there. I had to take another shuttle to come back to the airport and Uber home. Just horrible experience. Will never book one with them ever again.

Rented ACE car through Hotwire, pd $347. Returned car at 5 AM. Hours earlier than due. Area blocked to return. I had to leave at Hertz next door. I called when landed to inform office. Was charged an extra day of $170. They refused to refund after my not being allowed to park it in their area. They are not on the level of the Big rental companies and will never be because of these terrible immoral ways. I was in town for bone cancer treatment at the Mayo Clinic at the Mayo Clinic. I have begged to get my money. I never would have been at the airport at 5 AM and took the car to a next door location. I rent cars monthly for treatment. NEVER EVER WITH A LOW END COMPANY LIKE ACE.

Absolutely horrible rental car company. Rented a vehicle out of the Fort Lauderdale, FL location and have never been spoken to so poorly by a man. Pay extra and use any rental company but this one, you won't regret it. They do not hire good people to work for them, very unfortunate!

In short, lied about my rental and forced me to upgrade for more than double the original price, lied about me not bringing the car back with enough gas until I showed photos to prove it. I booked with Ace rental car July 3-6, 2023, as “dealer's choice” for $65.36. When I went to pick it up, Jonathan, asked how many people I was traveling with. I said 2. He then said the dealer's choice was a pickup truck. I said “that’s fine!” He said “no, because it only has two seats and no luggage space.” He said I couldn't have a car unless I paid a $20 upgrade fee per day. Later, I saw Jonathan lied about the $20/day and actually charged me $25/day. Jonathan also demanded I show him my “round trip airline tickets or incur a fee of $1,000”. When I returned the vehicle, Daniel checked it in. This time, I recorded everything on video.

I rented a car for one week from rent a car out of Toronto International Airport/Pearson/ YYZ. I did review their site to see that you had to take the train to get to them, but I thought they would still be with the other car rentals, which they are not. If you think anyone at the airport, can help you find it, they cannot. Our flight was delayed, and unfortunately I was unaware that Ace Rent A Car closed at a ridiculous time. I called the 1-800 number as I was running through the airport and they told me all locations are open 24/7. That sounded suspicious so I found the local number for the facility. They told me they were closing. I will say they stayed open, but they charged me for doing so. I was not the only person that showed up after their closing time, and I know they were also charged.

Sunday I rented a car from Ace Rent a Car from TORONTO location nearby Pearson Airport. And when they gave me the they took almost 10 minutes to took pictures. And when I returned my car after 2 hours they found small chip on the front mirror and they said maybe it's the old and owner told me we will check the pictures. But after spending 20 minutes there they did check the pictures and hold $100 on my Visa and promised me they will check the pictures. But today they sent me the $100 repair cost and even they charge me for $6 for the insurance. And even their employees were telling me the chip was there before and they still charged me for nothing. Very Bad customer service and worst experience with them.

Drivo (Ace) gave me a great car and they honored the price I bid for it on Priceline and the experience was professional from start to finish. I got my car online and the gentleman behind the counter was very nice.

This company isn’t allowed to continue to render service. I placed a reservation with a third party. When I got to the place at 5:00 the receptionist got upset because she said, "We just opened" to give her more time to settle. On their website, mentioned they open 24/7. We didn’t have any problem with them until they informed us that they didn’t have the vehicle ready for us. We have to select another vehicle. When we did select another vehicle, they only give you up to 150 mileage for the day, you pass that they will charge you extra. All the rental company never treat the customers that come from a third party right. I don’t know what type of contract they have with the third party company but if you can render services to their customers walk out from that contract and stop doing service with them.

This company is a scam! Beware and stay away! I had a medical emergency in AZ - my husband called them and asked if I could drop off the car in Flagstaff or Phoenix, AZ. They said no but also said they could send someone to pick it up from Flagstaff for $1,000. My husband never authorized them to do so, they NEVER called me (the client) for authorization. I was in the ER from 8:30am to 2pm and never received any calls from anyone from ACE, neither did my husband.

Terrible service. Waited over an hour. When I finally got to the counter they said extra charge for extra driver. I said it was my wife. She said, "Oh OK. I will take care of it for you.' I repeated no charge. She said no charge but need her license. Now I find out she charged me an extra $117.61 for an extra driver and my wife never drove the car and I did not agree. These people should be in jail. I will deny the charge. DO NOT EVER USE ACE CAR RENTAL. If I had read the complaints I would not have used them. STAY AWAY.

I booked a car here despite the poor reviews because I assumed most others just didn’t read the fine print and didn’t know that, for instance, you need printed proof of CDW coverage from your credit card to avoid being charged for superfluous insurance. I knew all of this and when I arrived and checked in, everything seemed to go smoothly. I was planning to drive south to West Palm Beach and I didn’t want to have to worry about tolls, so I purchased the ~$60 toll package. Everything was fine. When I returned the car, everything seemed fine. I was ready to leave a positive review.

Had reserved a car for ATL airport pick up. I called before traveling, the day off, as our flight was pushed back and we were getting in closer to midnight not 11:30pm. The person I spoke with at the airport location assured me someone would be there when we arrived. There was in fact no one there and we were stuck in the phone with all of our luggage and a sick kiddo in parking garage only to learn they were in fact closed and there is nothing they could do for us. They stated for us to go to another rental company and book with them. No apologies for the very incorrect information I had received at the exact location I was to pick up at. It made for very long travel day and I had to start square one with finding us a rental car while tired and a puking kiddo. This company will not last.

BEWARE!! DO NOT RENT A VEHICLE FROM THIS RENTAL COMPANY! They will turn around and send you a letter from a Rockport Auto Claims in Texas alleging you damaged their vehicle. I rented the car from the Orlando location. They are con artist stealing from your insurance. They’re attempting to extort more than 1,800.00 from me. However, they’ve chosen the wrong person to make a fraudulent accusation.

Ace Car Rental in Charleston, SC is unprofessional. Pick you up in a dirty van so you can rent a dirty car. Ace directs you to a Park n Go for a shuttle to the airport but don’t tell you it is a $10 charge.

I Rented a vehicle at Ace for 27 days. l used my insurance for collision coverage, yet when l returned the vehicle l was still charged an additional amount $165. l brought it to the customer representative attention which told me they would follow-up with me after speaking to "Corporate Office" which no one didn't. l called Ace Rental once more. l was given the run around. I was told that l will only given back 50% of my money due to the camera that recorded their transaction audio was poor. Unscrupulous practice. They are not transparent about charging an additional fee whether or not customers has personal insurance. Shame on you Ace Rental. Poor customer service and worst quality cars. I would not do business with Ace again rather taking public transit. I rate them zero stars.

I reserved a car at Ace rent a car at Fort Lauderdale airport. I went to the agent at the counter and she immediately tried to upsell me. She stated my rental was very small and she could rent me a bigger vehicle for only $140 dollars more for 2 weeks. I told her I wasn’t interested. She then tried to get me to sign up for the toll pass at an additional cost. I informed her I brought my EZ pass with me. I have used this pass multiple times in car rentals in Florida. She then told me it doesn’t always work in Ace cars and I should purchase what she was offering. I again turned her down. She then tried to sell me insurance. I told her my credit card covers my insurance. She didn’t like that answer. She then told me I had to present my insurance ID card. I informed her nowhere in the reservation did it mention insurance ID cards. She then told me that it did. Not true.

When I went to pick up my rental car and they were closed so the next morning I called to see what my options were and the customer service was rude and conformational and when I asked what his name was, he hung up on. Lousy customer service. I will NEVER use them again and oh by the way, I prepaid for my rental. Never got my car.

I would give a lower rating if possible. I don't know why these people are in business. To start, when I picked up my car, it took the FIVE AGENTS working at the time OVER AN HOUR to get me my vehicle, and there was only one other customer at the location... They were not at all busy. Then, when they have me the car, it was not the class that I requested. Finally, when I returned the vehicle the agent told me that he could smell smoke and see ashes. I don't smoke, so naturally I asked to see the ashes. He said he wasn't willing to show me where they were. I then took pictures of every inch of the car and told him I thought this was a clever way for a company to make money. He said he would "do me a favor" and air the car out for a bit before having his manager look at it. I told him not to bother with his "favor" and said I'd call the corporate offices.

I had a very pleasant experience working with ACE Rent-A-Car service. The representative made my accommodation seamless and efficient. My rental was pristine and in great condition. Will definitely recommend!

I would not recommend Ace rental cars to anyone travelling to Miami, especially with the rental agency at the International Airport (i.e., MIA Rental Center). While my wife and I were waiting in line, the customer ahead of us was already having issues with the agents. Then came our turn, and these were the multiple issues we faced with them: