ACE Rent A Car Reviews

After standing in line 20 minutes, I was told ACE doesn't mess with 1 or 2 day rentals. You have to rent 3 days or more. All the other surrounding car rental companies were sold out. How convenient ACE changes to a 3 day minimum. The man at the computer was not friendly at all. I will never waste time with this company again.

We rented a Nissan from ACE in Kansas City, via AutoRentals.com. We chose them because the price was reasonable. Now we know the secret. We had a flat tire on Sunday morning leaving the hotel and called ACE's office at the airport. The lady said they did not provide any assistance and we were on our own. She said if the tire had to be replaced, had to be same type tire/brand or we paid the difference in addition to paying for the new tire, installation - the total bill was ours.

I pre-paid for a week long rental of a van in my brother's name for my family's stay in Nova Scotia. I had arranged for an 8 am pick up and a 5 pm drop off (as our flight left at 4). When my brother picked the van up, they said they had no record of the pre-payment and made him pay a security deposit of $100 PLUS the week's rate, even though he had a copy of the confirmation email that was sent to us and a screen print of the debit from my visa clearly showing ACE rentals as the debtor. Upon return of the vehicle the sales person told me that we could not have the vehicle until 5 or they would charge another day rate, and they would not refund my brother, that I would have to call the customer service line and have them refund MY money.

I rented a car through Ace for 3 weeks: August 3-24, 2015 out of Miami Intl Airport. I prepaid in advance (first mistake). Never pre pay anything. The total cost was roughly $427.50 for the 3 week rental. Great, right? WRONG! Because Ace is not self-insured (they are one of the only rental car companies that are not self-insured), they REQUIRE you to take out insurance through them. This costed a WHOPPING $21/day for a grand total of $458.50 for insurance - more than the cost of the rental itself. Grand total was $886 for a 3 week rental. I could have essentially bought a used car for that price.

Booked a car and decided to save the $12-15 I think it was, to do the non-refundable. They confirm an amount in Canadian, make no mention of any other currency and I consider myself booked and paid for. Get confirmation that states in the breakdown when I scan to that section. Says Estimated but the General Conditions states what estimated covers and doesn't cover. So what it didn't cover was fine. Damage waivers, insurance, equipment, driver fees etc, etc. When I got my credit card bill I had a charge in USD that had been converted to CAD which came out higher than the quoted rate I was given. I call to ascertain why I'm getting billed in USD when I was informed everything was in CAD and was quoted CAD. They proceed to tell me I got charged the right CAD amount and so on, I'm like No I didn't.

Attempted four times via phone calls to speak to Patrick, Manager of ACE in Fort Myers, Florida to express our concern about a discrepancy between final cost of rental and original quote. Each time I called, I spoke with the service rep and explained the reason for the call. Each time the response was that Patrick was not available that day and was again unavailable the second day because he was at all day meetings. We certainly will not recommend ACE to anyone in our community.

We rented a VAN for our dream vacation to west coast, Canada. However, when we arrived to pick up the van our vacation plans almost derailed as Discount rental told us they were way overbooked and there are no VANs available. Also since we have booked through ACE they won't give us priority to get van. We were on waitlist and had to wait 5 hours at location for someone to return the van so we could rent it. Even we booked the van 3 months in advance, I was surprised to get this kind of response. Stay away from ACE.

My family and I were on vacation in Ft Myers, FL and we had made a reservation online for car rental at ACE. When my husband went to sign the contract he noticed a significant amount more than what he paid online. When he asked the young man at the counter he said that it was for the extra 2 hours that we arrived early prior to our reservation. In the meantime it took an hour just to pull the car for us to take and we left 1.5 hours after what they say is the start of the contract. The 2 very young and inexperienced people behind the counter could not help us or get us in touch with a manager. Calling the help center for ACE did not help either as the customer agent wanted me to stand in line to give my cell phone to the girl behind the counter so that she can speak to her. This place is not honest and rips you off with a smile on their face. Never again will we deal with this company!

Pls. user beware of Ace Car Rental. They connive with companies like Expedia to rip you off your hard earned money. If I had read reviews from this site I would never have rented a car from them. I rented a car from them that says unlimited mileage boldly on their site. When I got in to pick up I was told it was limited mileage. When I asked the customer service guy to explain why the bait and switch, all he kept saying was I signed it. Yes I signed unlimited mileage written boldly on the Ace rental page online. In gray area it says not unlimited. Users beware of these fraudulent companies who don't give full disclosure and bait you. They are greedy and lack morals. Even my Chase bank collaborated with them and would not give me my money back when I disputed it despite that I did not use the car. I paid for rental I didn't use.

Booked a auto rental about 1 month ago on Kayak for 8 days in Costa Rica. Quoted price $115 per week for a Toyota Rav4 or equivalent plus offered insurance from Alliance for $81 full coverage. When we arrive Ace refused to honor price and refused to allow us to use insurance offered when booked. Cost was $435 for a smaller auto, Daihatsu Terios (different class), manual not automatic as ordered. Daihatsu was cheaper when booked, I choose not to order that class. When I got home I was also charged $25 from Ace on my credit card. Total cost $435 plus $25 plus $81. This company is a scam, needs to be stopped. We were not the only people experiencing this, another couple purchased insurance on Expedia also refused. Carlos tried to help but was not able to fix the problem, said this happens daily.

We rent a car on Cancun today. The cost was 37 dollars, but it was written 47.23 dollars on the invoice. The manager recognized that he made a mistake in the amount, and wrote on the contract that he will charge back our credit card when we'll return the car at the end of the day. In fact, when we came back at the agency, he refused to give us the money, arguing that there were some marks on the car. We proved him that they were there when we took the car. He accepted and finally pretended that we were late. Strangely, the cost of the delay was exactly the amount of the difference. What could we do? Except to recommend to not rent car from this company Ace.

In April of this year, I travelled to Florida to care for my Mom, as my Dad had passed away unexpectedly. When looking for a reasonable car rental, I came upon ACE which was considerably cheaper than most (first warning sign). I made my reservation online ahead of time, and my wife and I waited 20 minutes outside in the heat, for the shuttle to take us to our car. (Ace is not near the airport structure). When I went to the counter, I was greeted by Tracy, who looked up my reservation. When she asked if I wanted the optional coverages, I told her no, I did not. She then asked who my Insurance carrier was, which I told her. She then told me to "initial all boxes to decline extra coverage", which I did. She never asked why I initialed the box where the tiny font reads "$9.99/day".

I returned my car after one week of driving to the Kansas City airport facility. It rained that morning. I had driven 1/2 mile on a dirt road, and since it had rained, some mud splashed up on the lower part of the car. I thought nothing of it. Upon returning the vehicle, I was told I would be charged a $50 cleaning fee -- no negotiation. The next day I called and spoke to a woman, Relonda **, who said they were standing by the fee. I am VERY angry, and urge anyone who reads this to never, ever rent a car from ACE. They have lower rates, but then they ** you with hidden charges later. Beware! By the way, the car had roll down windows and no electronic locks. Wow. It was a Nissan, but definitely the lowest of their line.

I arrived @ 9:00, the van was suppose to be ready @ 10:00. False. @10:30 the van was dirty and missing the last row seat. Then the van check engine light was on and no a/c. I left @ 11:45 with a Sprinter van with check engine light on, also and when we reached Virginia the rear a/c blew hot air. Wasn't fun with kids. Customer service was horrible. I called several times and no one seemed to help. Worst rental experience ever.

In the price comparison site they have the best price BUT there are hidden charges/traps that you do not know 'til you are at the till. The location (in our case JFK airport) is in the middle of nowhere. You pay a NON-REFUNDABLE fee which is almost all you have to pay and if for whatever reason you are not happy with the service, then you either need to take car or forget the deposit. They are happy to get the money from any credit card (mine was Visa) but if you want to use the same credit card for insurance, then they would not accept because it has to be issued in the USA and they force you to buy their insurance. And in case you refuse then you lost the deposit and you are with out car in the middle of nowhere.

First my reservation was made online with unlimited miles. Was told I can't get unlimited miles because I live locally. Was charged 319.81 deposit when was told by ACE there would be a $300 hold. Was charged a extra day - car out 9:56, in 10:17, 21 min late. Call customer service, they never returned my call. Rude staff. Stay away, not good for business.

BEWARE!!! In my opinion based upon my one and only experience with ACE Rent A car in Ft Myers, FL, I would absolutely NEVER rent a car from them again after my early July 2015 experience. The wonderful low price on the front end only turned into costing me an additional $200 on the back end. And when I spoke to the father and son owners about what I felt was the lack of transparency and hidden fees and charges, they were rude and disrespectful to me and my family and bullied me to leave their place of business. I have never in all my years in business experienced someone with such anger issues and just bad manners and poor interpersonal communication skills. I walked out of there in shock and disbelief. The worst part, the bad taste in my mouth at the end of an awesome time with my kids. :(

Beware! I rented a car from the Fort Myers location in January 2015. Drove to Marco Island and remained local except for one overnight trip to Miami. I am now (in June) being charged $189 for $9 of tolls - tolls that you CANNOT physically pay because there are no toll booths! Only overhead cameras! I am being charged a $25 "administration fee" for each toll I supposedly went through. I have never experienced such underhanded business practice. This company is NO DEAL! It cheats you! BEWARE! Do NOT Use Ace Car Rental!!! The staff was rude and would not supply me with the statement showing me the charges. I called 3 times and followed up with emails. I asked the Manager to call me. No response. Terrible customer service.

We rented an SUV for our Colorado vacation via Orbitz at a reasonable price. Our flight was delayed approximately an hour. Upon arrival at the airport, we could not find where the shuttle pick up was. I called and after being transferred around, was told it came every 30 minutes at a specific location. We waited at the prescribed location for about 35 minutes. We then called again. This time they said they were short of cars and wanted our reservation number. They had cancelled our reservation because we were late and there were no longer any vehicles available. No options. No apologies.

Car rental charges were over $100 higher for three days when we went to pick up car than quote given on computer with confirmation number as completed sale. Unlimited mileage isn't unlimited unless you pay $10 per day extra. They charged 4 days instead of three days as calculated by their site. Was told we charge by 24 hours. Well they didn't. Then called customer service, "Due to high call volume we can't take call. Leave message". Then "mail box full, good bye". The absolute worst company ever.

Just want to warn you about ACE. They will try, not try, force you to take insurance while you already cover. As a innocent client with no communication and possibilities, they will charge you a insurance fees that 3 time your rent amount a day!!!! Watch out!!! These is unarmed robbery to tourist!!!!!!!!!!! Rent was 6 dollar and insurance $28 a day!!! Watch. Don't go, or stand for your right. I'M a black card holder. I feel violated never neverrrrrrrr experience this!!!!

Good day. I went to Miami last month and rented through the site RentalCars a vehicle in ACE MIAMI. I want to make a huge complaint is that still go behind my rights. We rented a car q on the site. Was said to a value already have customers to rent cars in the USA. Even we rented a few days before New Orleans and not had as many problems as we had with the ACE on the site rented by a value. To get her the ACE receptionist informed us q beyond the car rental had q pay for insurance. But our credit card already covers all insurance including third parties and always rented car and never made safe because of the card already covers.

I rented a van from ACE Rent A Car in Los Angeles and I found it concerning that ACE will tell you that they have a shuttle from the airport but they do not tell you that you get dropped off at a parking lot, and then you need to call ACE from the parking lot for another shuttle to pick you up to take you to a weird location, where you can't see any rental vehicles that apparently they keep in another location. When we returned the vehicle, we were told that there was pet hair on the floor mats which we clearly did not bring on our vacation with us! They wanted to charge me extra money for extra cleaning and the girl at ACE reached under the dash and seemed to pull extra wires that were previously taped under the dash.

Was very leery after reading reviews about the company. Rented a car at Ft. Lauderdale (shuttle to a shuttle) but had a very good experience with them. Rental agent was extremely nice, maybe a 10-minute wait, if that, car was in very good shape, no pressure for add-ons. Would recommend you bring your insurance card with you. My return was even quicker and no wait for shuttle bus. All in all, a very good experience, much better than when I used Thrifty and was billed for add-ons I said no to, and took me 6 months to settle. They even charged me for gas when I filled up car and showed a receipt!!!

I rented a car for three days. Upon returning the vehicle they stated my car was declined. I was in shock due to the fact they have already held 376.00 from my account. Rental amount was 176.00 and deposit 200.00. I asked why would it be declined; lady at counter looked puzzled. I asked for a manager to call me. Manager calls and states something went wrong and is not sure what happened. Manager stated will get back to me. I have called almost everyday just for them to say they will call me back; which I never get a call back. I have offered solutions such as paying cash or with another card so they can release the hold. Yet they are acting as if I did something wrong and still holding my funds. They owe me 200.00!

We rented a van for $19 a day from Houston George Bush airport. Did this thru Expedia's app and it came up first so I didn't even notice the company name. When we got to the airport the shuttle driver for the car rentals had never even heard of ACE! That's no good. He was super sweet and walked us into the car rental hub and they told us where to walk to catch the shuttle to take us to ACE - not even near the other car rentals! We called ACE on our bus ride from the airport...so they knew we were landed.

I will never go to Ace Rent A Car again after my recent experience. First, after flying 20 hours, their JFK office agent threatened not to honor my reservation and to cancel giving me the car because I had travel insurance from overseas. She said they don't accept certain travel insurances because they may take too long to pay. She said this not knowing anything about my insurance company. I have never heard that excuse before, nor is it written as a stipulation in their terms and conditions. As well, I was adamant not to pay for any extra insurance but my final cost was 30% more than the initial quote. Do they train their staff to make up rules that are unwritten? This was an expensive, unpleasant transaction for me.

Beware The Fort Myers Airport location for ACE Rent A Car is not affiliated with the national chain but is an agent for the brand and an independent LLC that makes their own policies. I rented a car thru Ace Rent A Car at the Ft Myers Airport and they had an unusual policy of requiring a 300.00 deposit beyond a Major Credit Card. This is not a practice of any of the other Car Rental companies and seemed suspicious at the time. I rented the car for 1 week 4/11/15 to 4/16/15 and returned the car in good condition with a full gas tank. I was checked in by the Manager and he said that there were no issues with the car that I returned.

We are new customers of your Rental Car Service - Ace Rent a Car - from this year 2015, and unfortunately we are very disappointed of your services! The bill we received in final was too expensive! And we find it dishonest. The bill was the double price announced with our reservation (see hereby). One of the reasons we decided to try your agency - Ace Rent a Car - was your good and cheap prices in comparison with other agencies of rental.

I arrived at the Atlanta airport at 3:30 pm and had scheduled a 4 pm car pick-up. The car I was provided, late, was extremely old and scratched. When I began driving the car, I realized its steering was faulty to a point that it was unsafe; the car was swerving profusely. When I got to my hotel, I called the Ace rental company and said I needed a new car -- this one was legitimately unsafe. They said they did not want to drive out to me in traffic (in spite of the fact that I had plans that night), so they waited until 8 pm, 4 hours later, to bring me a new one, completely ruining my night.

When I picked up the car, gas was not full which they charged me for. Soon as I drove around the corner oil change light came on. Called to the office. They insured me everything was alright. Front Drivers side wheel was not balanced. Had to fill the car up 3x while I had it. They said I used 500 miles (which I didn't). Even if I did shouldn't have to get gas 3x. Called spoke with manager. He took information said he would call back after dealing with customer. Never returned call. Then when I call back days later, spoke with another employee who couldn't help me. Just wanted to be known what was going on, and passed phone to the manager on duty. Who took 5 minutes to just get on phone and was very rude about the whole situation. This is the site in Tampa Florida 5002 West Cypress St. Don't rent from this spot.

Receiving the car was OK, however don't think you will get any customer service if you return in the morning and getting a ride to FLL airport. The Van was loading and we were last in line to get our return signature in. The driver said no one else can fit, when there was 2 more seats left for my wife and I. Horrible customer service per the driver and to be frank he discriminated my wife since she was pregnant and told her she could not fit in the front seat. Does anyone know how to complain to corporate more efficiently? I can always Google how as well.

Failure to disclose arbitrary "policies", ignorant staff with really bad attitudes, huge hidden fees. Worse than the private currency exchangers in Italy! These people are NOT worth the time and aggravation. Also located far from the airport.

I rented a car from ACE/Danjor from 03/28/15 to 04/15/15 during my recent vacation in Jamaica. The normal pick up time for the car is 10:00 am, but I did not receive the car until close to 2 pm, because it was returned late and was being cleaned. I waited patiently, and noted that the manager was very gregarious during my wait. He said that he would appreciate it if I returned the car early on 04/15/15, and I told him that I definitely would.

A lesson when low prices yield low service. We went to the airport at noon time on a Sunday to get our reserved rental car and we were promptly picked up by the Ace shuttle. He drove us to the rental lot like a stock car driver testing the van for maximum ability to take the curves. Once there we encountered a line of current customers waiting, while three clerks helped their clients complete the proper paperwork. We had over ten people in line ahead of us that had been waiting over an hour, and one couple at the counter were with their service rep for more than one-half hour and still counting. Some people walked out, as the clerks were so slow, and we followed suit. Cheap prices for the cars, but be prepared to wait 1 to 2 hours.

Okay, so I'm pretty well traveled and have rented cars from basically all the rental car companies in cities all over the US and internationally. Ace Rent A Car is by far the worst of the worst of the worst of the worst. Where do I start!? The bldg is off site so you need to shuttle to a spot where you wait for another shuttle. We then waited - get this - an HOUR - before the shuttle showed up. No apologies. Then at the checkout - they were well understaffed. We had to wait another half hour.

Overcharge when I specific told them was coming later in the day. Hidden fee not in the airport. Prepaid my rental and got way overcharge.

Biggest rip-off ever! We have been renting cars every year in Florida for the past 8 years and we have never had a problem with car rental company before. Until now! When they say the cheaper comes at a high price, you are never wrong. My father speaks little English and they took advantage of him. He always has denied CDW due to that our CC covers any insurance needed and they told him that it was mandatory to do so...If he didn't do it, he couldn't get the car that day.

I made a reservation with this company and canceled it few hours later because all plans change and they charge my credit card and refused to give me a refund even though I had to cancel it because of my mom's passing. This company is the worse. I rather pay more than to deal with them again $268.10 for a car I'm not going to drive and probably someone else will get to drive for the same or higher rate.

I made a reservation and got quoted one price, but once I got there, they gave me a completely different price. On top of that, even though my credit card covers my insurance, they still wanted to charge me their insurance. When I complained, they said if I didn't like it, to go elsewhere. So I did. Went to avanti rent a car and I got a car without any hassles or hidden fees. I never go back to Ace.

I had a confirmation email for a specific amount for one week. When we went to pick up the car, they said they had a different amount in the computer. I got nowhere with the corporate office so I said I didn't want the car. That's when they said they were charging me $25 for the reservation. This is a very short version of the story. Be careful renting cars online.

I rented a car through carrentals.com for use in the Republic of Panama and purchase the insurance policy recommended. When I arrived at PTY airport ACE office, after two hours of waiting I was handed with a dirty and inferior car than requested; also they did not accept my car insurance policy that I had previously purchased and then I had to pay for a more expensive insurance that they sold me. During my visit, I got into a car accident where the car that hit me took completed responsibility (his insurance) for all charges regarding to the accident.

AWFUL. STAY AWAY. HORRIBLE PEOPLE. THEY WILL STEAL YOUR PERSONAL PROPERTY... SCAM SCAM SCAM!!! I never lash out on social media but this situation has me extremely upset. And it needs to be handled. Matt has been dealing with his car being broken down and numerous attempts have been made to get it repaired for the past 3 weeks. He found a mechanic online to fix the car and in return the mechanic (PAUL) purchased a rental car in his own name from Ace Rent A Car located on Cypress. The rental was repossessed from our apartment complex last night approximately 1130 pm.

SCAM... HORRIFIC CUSTOMER SERVICE... MANAGER LEO IS A BULLY.... If your flight is late by more than 2 hours and you don't call them, they cancel your reservation then charge you the highest daily price. Yet, how can you call them on the plane? They won't rent you a car unless you have your actual insurance card with you. If you don't have the card you MUST pay $16.99 a day for insurance. I even had my mom take a picture of our insurance card and send to me. I showed them and they still forced me to pay the insurance. That's the scam!! This company should be shut down. The 45 minutes wait for the shuttle was the least of my frustration after this nightmare. Best part, when the driver pulled up to my terminal, he told me "You can get out now". Needless to say he didn't help with my bags. End of the day, I made a $40.00 rental reservation and it turned into $167.00. DO NOT RENT FROM THEM. THEY NEED TO GO OUT OF BUSINESS.

I have called the merchant: Ace Car Rental multiple times. I went to return the car on January 8th at initially at 4:45 AM. The office does not open until 5 AM. So I proceeded to the airport to check my bags in and get boarding pass. I then returned to the Ace Rent a Car at 14500 Global Parkway at 5:15 AM to return my rental car and take their shuttles back to make my 6:30 AM flight. When I got to the office no one was present and there was a note on the door that said "be back 10-15 minutes" with no date or time listed. I then waited until 5:45 AM in the place of business. During this time I called roughly 20-30 times the office and the owner's cell phone. The owner is Patrick Lewis - phone number **, email: **. I also texted and emailed and called the main Ace phone number with no response.

I rented a car from ACE at the Panama Tocumen Airport in 2014. The agent told me that he had only one car left. I had booked several weeks prior. The car appeared to be 4-5 years old. Cracked windshield, coat hanger for radio antenna, crank arms for rear windows fell off, cracked bumpers, bald tires. I could not refuse to take it as I had already paid and he could not refund. The tires were out of balance and so the car vibrated at 80 kph. After one week I had a flat and noticed that the tire was worn to the wires inside. The spare was also worn thin and very much more out of balance. When I returned the piece of crap and complained the agent said that he would give me a 10% discount on my next rental. Can't wait for that. I sent a letter of complaint to head office and, of course, did not get a reply. I have rented cars all around the world and this was the worse condition car that I have ever seen. Do yourself a favor and avoid this company despite their low prices.

I would like to share with you my worst experience in a rental car, during my vacations in Costa Rica. No more getting to the airport, nobody was expecting. I had to call and wait for almost an hour. Once at the counter, the company was "2-Go Rent A Car". Where is "ACE Rent A Car"? The Representative in the Rent-A-Car told me that I had to pay more taxes and other charges. This was not well clarified in the note I received from registration. The estimated price was for $429 with estimated taxes, however I paid around $650. They told me that I had to pay more for operation by your company and taxes not included. The quality of the car was depressing. Many coups around the car. It had no central locking and had poor quality paint. The tires were not good, I had several times to refill air. It was not possible to change to another car. And the worst: when returning the car, the rear bumper had broken paint. It denoted that had no coup, and the painting was rather poor quality (the representative confirmed that!). However, they charged me about $215 because the insurance didn't cover that!!! So, what is the cover of CDW and LDW??? I am quite upset! My holiday could be better if not for the bad experience with your company.

This was a horrible experience! We came to the Tampa, FL location, they brought a car with stained and sticky seats, we refused it. Second car came out with a FLAT TIRE. I went out to the yard and have had to choose a reasonable car. Fuel tank was not full. We traveled to Miami, when there, we wanted to extend the rental, we called and they said that we must come to their Tampa office to sign a new contract, I protested, the guy said he will call me back, however, he never did. They were rude and inefficient. Save yourself the trouble and don't go there.

My husband and I rented a car from ACE Rental car near the Ft. Lauderdale airport over Thanksgiving. A day before we were to return the car, we decided to see what it would cost to extend our trip. We researched the cost of our flight change and then called ACE rental car in Ft. Lauderdale to inquire the additional amount to keep the car three extra days. I was told by Sarah that the charge would be the same as the additional days I already was paying for $20.64. I advised her I would call back and let her know. The following day, I called back and spoke with Sarah and told her I was going to keep the car and again discussed the rate. A day and a half later, I was contacted by an ACE representative asking where the car was. I explained that I had extended my trip and told her the rate I was quoted by Sarah. This associate advised that the rate was wrong. I subsequently then spoke again to Sarah who told me that the quote was left up to the discretion of the sales representative and not to worry, that she would take care of it. I subsequently returned the car and the higher price was being charged on my receipt. At this time, neither Sarah nor a manager was available so I refused to sign the contract and left for my flight to return home.

You get what you pay for!

Through Cheaptickets rent a car for use in the Republic of Panama and purchase the insurance policy recommended. When I arrived at PTY airport ACE office, after two hours of waiting I was handed with a dirty and inferior car to requested besides they did not accept my car insurance policy that had previously purchased through Cheaptickets, and then I had to pay for a more expensive insurance that they sold me. The next day, I had to change the car assigned the night before for the bad condition shown. The other car was in worse shape than one before. Three days later again had to change the car because got 2 flat tires the same day and all tires, including the spare, were a danger for the safety circulation; also, the unit had brake problems.

Rented through Expedia. Still working with them on complaints. 1) RUDE customer service. 2) NO HELP on understanding the new toll system. Wanted us to buy a $10 a day toll pass (even though we were not going on toll roads 80% of our trip). 3) OVERCHARGED - wanted extra money from our Expedia reservation. 4) Needed proof of insurance, even though the Expedia page said nothing of this (never looked at ACE page - we booked thru EXPEDIA!). 5) RUDE service in returning the car as well.

Reserved a 4Runner or similar which is a standard or mid-size. Arrived in Denver - after making the reservation they never have had 4Runners or similar on their lot so they offered a Dodge Journey without offering any compensation or upgrade offer... Manager has no concern with trying to help this company get any good reviews.

I showed up to the airport around 11pm, after a long flight. I made a reservation over a month in advance, and no cars were available. The woman on the phone didn't work with me, or even care for that matter. She made it sound like no big deal. I went the week paying for taxis and riding a bike. The reviews on here are accurate, and you should read before you rent with this company. I shouldn't have chanced it. I will not rent with ACE again.

We reserved a car from ACE Rent a Car at Ft. Lauderdale airport. When we arrived at the airport late at night per our scheduled flight and made our way to the van pickup location, we called ACE and were told flatly, "We're out of cars. They're all rented out." Not exactly what you'd like to hear at midnight in a strange city and after a long journey to get there. The ACE rep didn't offer assistance in any way; rather, it sounded like he just wanted to go home and not deal with his customers' problems. What was the point of making a reservation, exactly? We eventually got a ride from the airport and made it to our hotel at 1:30 am, but we didn't have a car as originally planned. Despite the attractive price, ACE broke our "contract" and let us down in a big way.

I have rented from ACE a few years ago and decided to try again this past week in Fort Lauderdale. From previously enjoying excellent service, I could not envision a more disastrous and rude arrival to the rental center. We reserved the car weeks in advance, so we could just check in and drive away. With over an hour waiting for a car and being told to "wait here", was finally given a car and told to sign that there were no previous damages without inspection... No option to say no was given. After refusing to accompany me to review the car, I threatened to cancel - where Sara sent someone else to review the car with me.

On Oct 9, 2014 we picked up a mini van even though we reserved & full pre-paid for a car we were told there was nothing else available. Even though the rental agreement was paid in full, we had to present a credit card that they placed a $100 pending charge for incidentals just in case of something unforeseen happening. We returned the car on Oct 12th with more gas than we used & in the exact same condition as it was when we picked it up. It is now 2 weeks later & they have yet to remove the $100 pending charge. When I inquired, they said that's up to my bank to do.

I was trying to save a few dollars and I guess like they say you get what you pay for! I reserved a Full Size Car (My Boyfriend is 6'4 and I wanted him to be comfortable). No cars were available, we were offered a Mini Van upgrade for free! When we said, No Thank you and ask why we couldn't have one of the cars sitting in front of the building....we were told it was a $20 a day upgrade and we would have to wait to see what was returned in order to get a rental car!

It took forever and a day just to get picked up at the Miami Airport. Called the number on paperwork and it was in Ft. Lauderdale! Got to the off site office and there were more "Chiefs" than "Indians" working. Took over 45 min. to get a car. Drove to Key West. Tire light kept coming on. In the rain a man nice enough at Firestone had to fill up each tire with 15 pounds of air! Cloth upholstery left a lot to be desired. Never again, I would rather walk to Key West!!!!!

I booked a reservation using my American Express, and I called the agency located in McCoy in Orlando, and I was told that my reservation is confirmed. Upon arriving at the location, I was astonished by the behaviors of the agents working on that day. The agent was standing and he was working on his computer while I was there, and he did not even say "Hello". I have never see that in my life, and this is only the beginning. After I handed him my confirmation, he threw me a paper with their policy, and he asked me "Are you aware about our policy". I replied that it would be great if he can explain briefly the requirements to rent a car. It was missing a Utility Home Bill, and I went back home to get the bill. Thinking that I would finally be able to get the car, however, I was actually completely wrong.

I booked with ACE at their Calgary office as it was significantly cheaper than the alternatives. Upon arrival, they had no cars available for me and a dozen other guests. We all had to book much higher rates with competitors for "walk-ins".

I made a reservation with ACE at Toronto Pearson International Airport. Upon making the booking, the vehicle that I had rented was advertised as having unlimited mileage. It is also stated in my reservation confirmation that I would receive this feature. However, after picking up the vehicle I noticed that on my receipt I had a limit of 200 km per day and would be charged for every km after that. I immediately called their office and spoke to the receptionist there. She had failed to clearly explain why I did not receive unlimited mileage (as it was stated in my reservation confirmation and also on the website at the time of booking) and I was thoroughly dissatisfied with her response. Additionally, it clearly stated on Ace Rent-A-Car's local policy that, "Local renters will receive 200 km per day. Unlimited mileage is not available to local renters." Because I was not a local resident, I should have been receiving unlimited mileage. The fact that their vehicles were advertised as having unlimited mileage, their local policy clarifies that it is only available to non-local residents, and my reservation confirmation stated that I had unlimited mileage, is misleading and inappropriate.

Avoid at all costs. Arrived at airport and did not get the car that I booked. A problem for me, given the number of passengers that I had. They took a 300 pound security deposit and were unclear what it was for. Gave me a GPS that was useless given that it was so old. Roads had changed and it could not be used. When I brought it back, the inspector went through it to a level of detail that I had never experienced. He was peeling bugs off the car to see whether they had scratched the paint!!! He then told me that they find things in 70% of all rentals and bill for it. Ridiculous. My car was in mint condition, but I paid the guy off with a large tip to keep him happy.

We rented a mini-van from this company on June 7, 2014 for our vacation in Denver, CO. When we arrived to pick up the rental they tried to force us to take out their insurance, we declined as we had coverage through personal insurance and through our credit card. The van, a silver Dodge Caravan had damage from front to back, along both sides, from top to bottom. Even the inside of the vehicle had scrapes and dings all over the inside. Laila was our customer service person, and she informed us that she had only been there a few weeks and wasn't exactly sure what to look for and check off. Upon approaching the van, and at the direction of myself and my husband we walked all around the van and noted ALL of the damage (there was a lot of it). The check engine light and the brake light were on upon pickup and continued to stay on the ENTIRE time we had the van. On the inside of the van she only noted damage to the inside of the back hatch area. She NEVER even opened a front or side door to check for damage on the inside.

Under no circumstances trust anyone in this office! After arriving with 3 children in tow from an exhausting night flight, I expressly said NO to the extra insurance. I have insurance on my credit card as well as through my personal insurance. I was told "no problem!" - took all my information. They were so nice. Sign here - initial there & there is a $500 deposit on the card - no problem? Except what they didn't say was that "$500 deposit" was actually straight insurance. $500 later, they charged me insurance. No - they won't reverse it - it is initialed after all!! Manager won't even call me. Blatant dishonesty. I was lied to & robbed - literally. Obviously they train their staff to do this. Do not EVER use ACE. Pay a little bit more; it will save you hundreds in the long run!!

The overall service was not bad. They did not have the car I originally wanted, but they re-adjusted and I was out in my rental car in less than 15 mins. Up until then, I was satisfied with the service and I would recommend anyone to go to this place for their car rental needs. It was when I got back home that I changed my mind. I received a notice that a claim had been opened against me for physical damages to the vehicle. Obviously, I was a bit flabbergasted by this because to my recollection, the car had been returned in the exact same condition as it was checked out to me.

Worst rent a car experience ever. Charged me for their lack of service towards a concern I made regarding a tire. Had to bring car back twice. Some staff very unprofessional, had to take shuttle and van to get to fort lauderdale location. Almost made me miss my flight even being almost 2 1/2 hrs early for my flight when I got there to return my car. Terrible, terrible, terrible.

I recently rented a car at Ace in Tampa, FL off of Cypress. When I returned the car, the full amount was credited back to my account the next day. Then 3 days later, instead of the amount owed for the car being processed, the full amount plus the hold was processed through my acct. I called to find out why they would put the $150 hold on my card again because that's not the amount I owed, and Peter was very rude and not compassionate to the fact that they took more money out than they were not supposed to. He was rushing me off the phone and left me extremely aggravated, with a messed up bank acct. The situation is not resolved and I am highly upset! I will never rent there and I will be posting major complaints!

I live in Philly, and was traveling to Orlando, FL on vacation. I rented a car through ACE and had to pay in advance. When we got there, they claimed that there were all of these extra charges that I had to pay for - that were NOT posted online. I inquired about it, and they got angry I was questioning them. Then they REFUSED to give me my rental car, BUT NEVER REFUNDED ME THE AMOUNT. This was in November of 2013. The agent that promised to refund, but never replied to any of my phone calls or emails was Jason **. I had to rent another car from HERTZ, so I ended up paying for 2 rental cars for that trip. Not to mention that after ACE refused to give me the rental I had already paid for, they left me and my boyfriend stranded on the side of some road in the middle of nowhere (miles from the airport). It was one of the worst experiences I have EVER had and by far the absolute worst experience renting a car. The only thing I can do now is write about my experience, and hope that people are aware that the people that work for this company are crooks. DON'T DO IT! Learn from my mistake!

Worst experience with any company in the history of my life. And obviously the worst rental car experience ever. I am not even sure this is a real company. I rented a Toyota Corolla from the Atlanta airport for 4 days. First it took 30 min just to get the car and there was NO LINE. I noticed the car was shaky when I drove it an hour away from the airport. Wobbling side to side and had poor alignment. I thought it was a bad road or something but it went on for two days. ACE refused to come give me a new car. I had to called 3-4 times and finally someone came and towed the car back to Atlanta because I was afraid to drive it.

I arrived at O’Hare Airport. Took a cab to rental location, where I encounter a representative named Sherry. I told I had a reservation and gave my driver license and debit card. She told I could used it because was broke. I told the magnetic strip was intact. She proceed to tell I needed a return flight which I got and provided to her, then told me my Michigan driver license had a California. I told it was impossible so she then refused to rent to me.

We vacationed in Panama 12/21 - 1/6 and rented a car from Ace on 12/24. Everything was fine until Monday 12/30 when the car broke down around noon in the mountains on our way to Bocas del Toro from Boquete. We called four separate Ace numbers several times and no one picked up... four numbers. We also emailed Ace to let them know of the situation and that we had been trying to contact them. We were able to finally hitch a ride and had to leave half of our luggage in the car as we thought Ace would have someone come and tow the car once we contacted them. We did not hear from Ace until the following day. We went back and forth with emails as we were concerned about our belongings.

Poor service, long wait for transport to off site rental, had to take 2 buses. Held deposit for 2 weeks before returning. Would never use again. Stay Away!

I rented a car from Charlie Rental an affiliate of Ace in Caguas, Puerto Rico. While the car was parked at my apartment, my neighbor hit it. She notified me immediately and we both took all the steps required so that her insurance company could pay the claim. When I returned the car to Charlie I had to pay the damages, $500 out of pocket and they stated that as soon as they got paid by my neighbor's insurance they would reimburse me. My neighbor's insurance company ASC was willing to pay the claim, however it is their policy to request evidence of the car owner's (Charlie's Rental) liability insurance. Charlie Car Rental dragged their feet, and to this day has not submitted the evidence so I am having to eat the $500. I called the offices in Puerto Rico and in Indianapolis and their response was "it was not our fault or our vehicle's fault so we have no obligation to present this evidence", sorry.

I rented a car from Ace. I was in an accident. It was not my fault. I had a police report and witnesses. They took 300 dollars from my credit card and refused to pay it back. There is no way to talk to a human being with Ace when this happens. The only way to contact is through email. They quit responding with me. The car I rented had to have two tires put on it by me before the accident. It took all I could do to get reimbursed for those. I hate this company!!!!

Reserved car through CarRentals.com as a low price offering for a long weekend in Atlanta (9/5-8/2013). Upon arrival, girl at counter said the computer was not working properly, and she couldn't access the reservations at that time. She said that a $250.00 deposit had to be run on my credit card, and the reservation price of $45.68 would be honored upon the return of the vehicle at 7:00 am on Sunday.

We rented a car online from ACE's Ft. Lauderdale location because it was cheaper than the competition. The shuttle ride over to the location was a little long but tolerable. Once we got to the location there was only one person working and we were the third people in line. It took about an hour to check in and get the car due to their slow process. We also had to get a car seat which we reserved online. The clerk gave us an odd look and then proceeded to take my wife to a back room to pick out a child seat. Amongst the mess of broken and disgustingly dirty child seats she did find one that had all of its parts and pieces to actually be deemed acceptable. For this fine piece of equipment, we had to pay $5/day.

I recently searched for cheap car rates through Kayak because my husband and I were planning a trip from Florida to Tennessee. I already had a good price on a rental but in an attempt to save money, I made a bad decision and selected to rent a car from ACE car rental. The rate posted was $40 cheaper than the offer I previously had through another company. On our travel date, I went to pick up my car and to my surprise, I was informed that Florida residence only receive 100 free miles when renting through ACE Car rental. Each additional mile would be .25 cents. Imagine my horror because we were planning to leave on our trip in one hour.

I went online to get car rental deals which took me to ACE. In June, I rented from ACE. I had forgotten that I had a bad experience. The manager at that point took a security deposit which was fine by me, actually sounded to me he did a favor by less security deposit. But in two days without consent, ACE withdrew more money from my account. When I returned the car, they said they will do the refund the same day but it never happened. It took 10 days for these people to refund the money to my account blaming my bank which is a total lie. Now, the day before yesterday, 29th of June, at ACE Car Rental at Elmhurst which online had guided me to (which I took), I paid online for the car I rented. I went to the location. The manager, Joe (hope he gave his name right), told me the same thing, "We are doing a favor charging less deposit on your card."

We arrived in Orlando, FL at 8:30 pm and I phoned Ace from a courtesy phone at the airport. The woman that answered said, "We don't have a car for you." She then told me to go to EZ rent a car and ask (she then spoke gibberish) forsot. I said ask for Scott? She said forsot. I asked if she would repeat that and once again it sounded like forsot. I went to EZ and rented a car for $140 more than my agreement with Expedia and Ace. Ace would have been $200. EZ was $340. I was pissed but I did what I had to do for trip continuation. I called Expedia before I rented the car from EZ. They couldn't do anything about it other than give me a $50 gift certificate.

I reserved a car with Blue Oval Car online before heading out on our vacation to LAX. I had not been able to be on vacation for 3 years and the family was very excited. I could not find Blue Oval Car rental anywhere and nobody knew about it. I pulled up the address from my email and had to figure out which shuttle to take to get there. When we went there to the Sheraton hotel, we still were not able to find Blue Oval and walked towards the back where there was an ACE car rental. I was told that it's the same company, so I provided my reservation number and the lady at the counter told me they have no cars since I was later than the time they expected me.

I had a car rental from Ace Car Rental Online 2/23/2011. I found out it was being held by Blue Oval when I picked up the car at LAX airport. The rental car had less than half a tank of gas, has a flat tire and airbag lights were on, and the left mirror cover was broken in two.

My travel agent booked me a car from Ace for Dec 26, 2010. When we arrived at the airport in San Francisco, we were informed that a car was not available and that they had booked me another car at Alamo. I was also informed that Ace would refund any extra costs. Upon returning, I contacted Ace's customer service Jan 7 for said refund. Not only did I have to argue with them about the amount owing, to date (Mar 16), I still have not seen the check despite more than one follow up phone call. I would never rent these guys again. I don't think "Ace" is a proper description for them.

I rented a car from Ace Rental Car at LAX and returned the car several days before it was due. A credit was allegedly issued back to my credit card. Over 2 weeks went by and it was never credited. I contacted Blue Oval, their parent company, and was told they had issued it on the stated date. After resolutely stating the facts and calling back several times, I was told there had been a system glitch. The amount was to be deposited within my account between 24-72 hours. It is not there. I went on their website and requested the contact names of their CFO. I got a return call that I should check with my bank and they would fax documentation. I told them I will be suing them for fraudulent business practices. As of today, there has been no money returned to my account.

I rented a car from this company while on a business trip in California along with a colleague. We split the cost of the rental, but put the deposit for the car on my credit card. I was assured that the deposit would be returned to me within 7-10 business days after returning the car. When it was not, I called the company, who told me that it had been refunded. Since it had not, I called my credit card company, who assured me that no money had been refunded.