ACE Rent A Car Reviews

I made arrangements thru carrentals.com to rent a car in Denver. Ace Car Rental by far had the best price for my needs so I made arrangements to rent a car from them. When I got to the car counter I presented the information that I received for the rental. I was then asked a number of questions, one of which was where I was taking the car. I told them Colorado for a wedding then Wyoming to see Yellowstone. I was told that Ace DID not allow the car to leave the state of Colorado and that it was disclosed in the terms and conditions. I showed them what I received as a confirmation and that limitation was not disclosed. I asked them to produce that information and they could not. After much conversation I left and went back to the airport and then got a rental car without limitations from National Car Rental. The cost was $500.00 more than the Ace quote of $199.00. $699.00 total for 7 days.

My family and I were recently on vacation in Miami. We decided we would try to rent from them because they had good prices online and the model of minivan that we wanted which was a Nissan Quest. When we got there we realized what a hassle it was to get to and from the rental agency. Once at the rental agency, it took more than half an hour to be taken at the counter, although there was no one ahead of us in line; then once at the counter it was much worse.

Arrived in Orlando and didn't realize this was an off property rental place. Once I get there they do not accept debit cards. Only credit cards so if I didn't have a credit card I would have to get back on the shuttle and head back to the airport. Rented the car from Friday May 19th - Monday May 22nd. When I returned the car on Monday May 22nd took the shuttle to the airport, went through security and realized I left my prescription glasses in the car. I called ACE and was told by Daniella that they had already re-rented the car and nothing was put in lost and found. I then asked if she would be able to call the customer who had just taken the car to see if they can check for my glasses. She proceeded to tell me that they do not disturb the customer while on vacation and that they are not responsible for items left in the car.

We reserved a rental car through ACE. We got in line to pick up the car and heard from one of the employees that there is an out of state restriction on their cars so you can't take them across state lines "Or the GPS locator will turn the car off on you". Never EVER have I heard that you can't take a rental car across state lines, so I didn't even think to look for it in the rental agreement/reservation. We had unlimited miles, so that shouldn't have been a problem. We had out of state plans with the car so we couldn't use ACE. This left us with a 2+ hour delay leaving the airport and seriously increased the price of another car rental because we were stuck and didn't have time to shop around. Our rental car with another company ended up costing 600 dollars MORE than we were expecting.

We had the absolute worst experience. We along with 5 other couples that we met in a span of 3 hours all had a bad experience. The customers have no way to contact customer service-we waited over an hour in 40 degree weather waiting on a shuttle. There is no signage for the airport shuttle... Beware of the price!!! They advertise low price but when we got to the (construction trailer) rental location they marked the price up $80. Then they refused the payment options that we could use!!! So we were stranded for another 2 hours without a rental.

I rented the car online and with a discount code provided to me in an email sent by Ace to me. My rental price was 119.22 and after declining many attempts to add on things we did not need my husband was asked to sign the contract on a BLANK screen pad and was handed the contract. He didn't look until after we had dropped the car off and we were charged 143.22. Called Fort Lauderdale Ace after returning home and they refused to refund us. Kept saying she didn't see a reservation for 119.22 when I have a printed reservation with that price on it. The woman at this office was EXTREMELY rude! Have never had any problems with rental before and will NEVER rent with them. There is no recourse if there is a problem... NO customer service. DO NOT rent with this company.

Really bad experience with Ace. I recently completed a 15 days rental from Ace at the Mexico City International Airport. Among the issues we had were: Unfriendly counter staff. Car was not washed. The car was very old and smell terrible. I requested another car and my request was declined. The right back light did not work. The guy was trying to sell a local insurance to get a commission. I declined, so after an hour of arguments he finally gave an old car. It was about 2 AM and I just wanted to get out of the airport and drive to my hotel.

The wait at the airpot was so long. The car was in very poor shape. They charged me $289 in toll violations that were completely not true. We asked for the dates that these toll violations happened and we were at a resort and did not drive our car on that day. I am not sure how you could go through 10 tolls in 1 day?!?!?

All rentals are off site from airport. Just called when we arrived and the shuttle was there to pick us up within 10 minutes. No charge for the shuttle. The "surprise" car booked through Expedia was a new 2017 Elantra. Great deal for the price we paid. All fees were disclosed before we left the lot. Would recommend this agency.

The cheapest price among advertised online. When we arrived in the rental office located at Parking DIA in around 8 pm. With my showed my prepaid e-mail for checking in. The person asked a lot about additional coverage. Since I have declined all the collision insurance (covered with credit card and my own auto insurance), how in the world will I add liability (which should be covered by my own auto policy). The salesperson asked "Are you sure you don't want the coverage?" I said "Yes" and initial on the small signature pad. However, the paper printout shows that I am yes on the coverage with my initial. The ACE rental car's add on is really cheating. Talk with the manager when returned the car. He insisted that I have initial the coverage, so I have to paid. No more rental from this company. I am also reporting this to my credit card company about this unwanted charge.

Terrible experience with Ace. We recently completed a 6 day rental from Ace at the Denver International Airport. Among the issues we had were: Unfriendly counter staff. Car was not washed. We requested the cleaning crew to at least clean the back window (covered with dirt) and the request was declined. Car seat adjustment did not work. When we were asked to pay $10 a day for tolls ($60 total) we declined with the expectation that there were alternative methods of paying individual tolls. No explanation was given of the local toll system -- that individual tolls CANNOT be paid by cash. Ace has us paying a penalty of $25 per toll (total of 3 or approx $10 locally).

Upon renting car the man who rented the car to me never went over anything with me. He only ask me to walk around car and note any damage on car. Upon returning car only to find out they were not open and no place to drop keys, I was worried about missing my flight had to get Uber because there was no shuttle back to airport... then I get my credit card statement and was charged $28.00 for a quarter tank of gas. I will not be renting from this company again... and will not recommend this to any friends. Very dissatisfied with this experience.

Geez, where do I begin? First of all, they are NOT located at the airport. This isn't a bad thing necessarily, they will pick you up with a shuttle. I foolishly assumed they were at the airport because every other rental agency in town operates out of the airport. Anyway, when you take delivery of your rental car, they don't review your contract with you or even offer you a chance to read it, they just put an electronic signature pad on the counter with 9 - yes, nine - places for you to sign and click OK. It's not because they are in a hurry. I saw another employee do this to another customer when I returned my car. Demand to see what you're signing for.

Booked a Toyota Corolla. They were out when we got there on the time that had been stated when I booked. Rep tried to give me a Mustang Coupe for 4 people. HAHA! Got a Hyundai Santa Fe... Paid a $200 deposit and $50. We were early returning vehicle, filled the tank up with gas to full, and it was in the same condition as it was when we took it; and clean. Also, the toll fees were like $10 total; not $50 (what a joke)! Ten days later, I called about my deposit being reversed on the credit card... They said in a few days it should be reversed. Ended up getting $56/$200 back... Long story short, involving several calls with terrible communication on their end, including having to call corporate, where they kept hanging up on me, they claimed the rest of the deposit was all these other completely hidden fees.

CHECK THE REVIEW!! I made the mistake for not reading the review and I paid price, but I don't want anyone to fall into the same trap. The only reason I gave one star is because that is the lowest rating, ACE rental deserve a NEGATIVE rating. I'll list all things that they scam me for.

I did & got suckered. Paid cash at ALL tolls. Finally got them to return fee at check in, grudgingly. Been a few days & still waiting for deposit to return to my debit card. Who's floating the money? Because it left my account instantly the day I rented the car. Calls to "customer care" worthless. Bottom line: I'll pay a little more and avoid these scammers.

We rented a car Feb of 2017. Agreement was a Toyota Yaris or similar. We got to the rental area in Fort Myers, Florida and only cars available was a minivan holding 7 people or a pickup truck. They said go back to airport and try to find another company and you will pay lots more. We ended up with the minivan for one week in busy Florida and 2 people. On return could not find rental place with our GPS. Called Ace they said GPS outdated and could not give you a close address or the address of the airport. Stopped many places and got directions. Arrived rental place and were charged for late fee, we were 20 minutes late. Argued and got it subtracted. Never deal with this company.

I rented a car from ACE in Fort Lauderdale, FL for two days. When I returned the car on the due date, they charged me an additional day's rental fee despite being only two hours late (most companies offer a grace period). Furthermore, they claimed the pin on the gas gauge was 7/8 below a full tank and attempted to charge me for gas (even though I had just filled it up). Another employee vouched it was indeed full. Then they tried to hit me up for $35 in tolls despite providing no proof I ever racked up that much in tolls. Typical "bait and switch" tactics - wish I had read all the bad reviews BEFORE renting from them. Never again.

I've rented vehicles at least 1 month for over 20 years for work. This is without a doubt the worst experience I've ever had with a company period. It's a complete bait & switch rental company. I made a reservation and of course when I went to pick up the van they didn't have it. After waiting almost 2 hours for them to find one (around 9 pm this time with 5 cranky starving kids on vacation) they found one. I had to have a van to fit everyone or I would have left.

We had a very bad experience with an agent Neil with ponytail who claimed to be the manager. We made reservation about a week ago and when we arrived he wanted to give us a van and that's not what we requested. He kept saying there is no car to give to us. I asked there is plenty of cars outside and he said they all have problems. If we don't want the van we can go somewhere else, mind you it was getting so late.

Very unprofessional! The biggest complaint I have is that they took our money out of our account when we reserved this car online. Upon arrival, we had to take a shuttle from the airport to the car rental facility where we took care of business quite quickly and efficiently. At the end of this half hour long process, we were told that they do not accept DEBIT cards - even though the money was already gone! There were two other couples trying to pick up their vehicles as well and were told the same thing. Both of us have had issues with credit cards so neither of us own one. The employees behind the desk were unsympathetic and quite rude about it. We had to get shuttled back to the airport and needed to spend double what we had already spent!

They overcharged me on the agreed upon price of 297. Instead they charged me 408 dollars and told Expedia that I had requested extra insurance at the scene of the rental. This is not true at all and I would never get insurance for my car because my credit card covers any accident. Total scam and not a very polite customer service either.

I rent every so often. Last week I rented from Budget and had no problem. Good car, good price and good service. Booked a car through Priceline and I ended up with ACE. Boy did I get a surprise. I don't know how they stay in business. They told me that Florida renters are only allowed 150 miles per day. I was on a time schedule. I had to take their shuttle to the Fort Myers Airport and it turned out many flights were arriving. All the rent-a-car lines were full. It would be a while till I could get another car. Luckily Alamo saved the day with their machine in the lobby.

I have rented a car for a couple week duration. I learned that if something happens and I want to return it a day or more early they add a penalty charge of $25 per day early I return it!!! THIS SHOULD NOT BE A LEGAL BUSINESS POLICY.

I had a reservation for a car to be picked up on 12/28/2016 at Ft Lauderdale Int. Airport. Upon arrival at the airport I called for a pickup and the agent told me they had the reservation but no car. I asked if the reservation actually reserved a car, he said no. The agent told me he had no solutions - but if I wanted him to keep the reservation he would. I asked to keep the reservation for as long as he could hold his breath. End result, I took a cab to Deerfield Beach at a cost of $80.00, rented a car from Enterprise for the remainder of the week and even got a free day and door to door service. Stay away from this company if you expect any service.

I reserved a rental car at ACE rental car, Orlando Florida. They provided me with an economy Ford Fiesta. While driving from the Orlando airport to my hotel in Daytona Beach the car, without any warning whatsoever, lost all RPM and speed slowing to an abrupt stop from 70 mph speed limit on interstate 95 to within 2 miles an hour and directly in front of a semi truck following my vehicle! As an experienced driver very aware and alert I abruptly moved to the shoulder to avoid being rear-ended by a semi truck and dying on interstate 95 as a result of an engine failure and a defective automobile! I continued my journey to Daytona hoping this was a single incident. However it was not! This exact situation occurred twice again, on State Road 44 into New Smyrna Beach and then again on Atlantic Avenue in Daytona Beach as I approach the hotel.

We booked a car online through Ace for our holidays in Dominican Republic & booked insurance separately through Allianz. When we got there we were told our insurance wasn't valid (which is not true) and forced to spend an extra $200 on insurance. The partner company Nelly were very aggressive & it made for a really unpleasant start to the holiday. Do not hire a car through Ace. They are crooks!

Rented in June of 2016, everything went fine. Do your homework and you will save money. Go there not knowing and it's mostly your own fault if you get screwed over. Get the insurance from Travelocity or whoever you book it with. Bring a copy of your insurance policy, and allow at least 1 hour to get car and 1-2 to drop off car. Ya they tried to up sell me everything under the sun, just say no, and read what you sign, and it will be alright. When I look at the reviews, I see why most of these people get screwed, sheep.

Worst parking experience ever. I travel bi-weekly and tend to switch between a few different ones. I decided to give this one a try since it was on Cheapairportparking.com website and had a reasonable rate for the time period I needed. The drop off process was uneventful. Coming back we did have to wait longer than expected to get picked up from the airport even though they said a shuttle runs every 15-30 minutes. The couple in front of me in line: They couldn't locate their car keys. It took them almost 30 minutes to figure out what was going on but they finally were able to locate the car and keys.

Booked a full size Expedition ($552 for 6 days) directly through the Ace Rent A Car website for our trip to Guadalajara. Spent time researching with Insurance in Mexico, different companies etc. Prepaid our deposit for rental on the website. Upon arrival there was not an Expedition available, there was not even a van or smaller SUV available. Only compact cars. Counter agent could not provide a refund. (Have to do it online or call when we get home!) We had to go elsewhere and pay 2 times as much for last minute rental and wasted 2 hours of our vacation! Mexico grrr!

On November 4th we went to pick up the Mini Van that I had went online to hold. When we got there, we were told that we couldn't take it out of state so we had to take a van....15 passenger van. It was a 2016 Ford Van and it drove great, rode great and did serve the purpose. The problem was... once we got home, 1.5hr later from picking it up, we found ants were inside. There was a spill that look like a milkshake going down the side door; cups in the back with ants in them. I didn't look inside to inspect for cleanliness. I have never had to do so before. I called the office and spoke to "Sean" and he was very nice and apologetic. Said he would give us a $17 credit. I didn't think that was fair but we had to get on the road to get to our destination to NC.

This place is just straight unprofessional, irresponsible, and thieves, first I get there and they tell me they don't carry the car I rented, when I called 3 times to confirm, I had to pay double to upgrade to a proper vehicle, then I lose my keys in Disney World, and there is absolutely no one to get in contact with after 8 p.m. on a Saturday, had to take a taxi at 12 a.m. with my 3 kids, the next day they say they have no replacement key, and referred me to a locksmith which couldn't do anything till Tuesday (from Saturday).

My family and I rented a car from Ace Rent A Car in Orlando Fl. from June 14, 2016 to June 23, 2016 for $531.59. We were not told that the rental building is about 15-20 minutes away! It is not at the airport. When we arrived at the rental place we couldn't believe what a run down dump it was. We waited in line about an hour and when we finally got to the desk, we were told they gave our rental car away to someone else. They gave us a van instead that was disgusting, filthy, and smelled horrendous. We were never told about the many, many toll roads in Florida or how they worked. Totally different than in Ohio. If they don't explain it to you, they benefit financially because they will charge your credit card if you go through a toll without even knowing it. Total SCAM!

I made a reservation online with AARP Travel Center/Expedia for Ace Rent A Car at Orlando airport (Phone number **), Confirmation number **, for Nov. 1 - Nov 5 for 4 days economy car with unlimited mileage for $14.00 day with total cost of $89.08. When I got there, they said, the unlimited mileage is only 150 miles a day and if you don't have your car insurance card it's $40.00 a day extra for the coverage. I don't carry my insurance card with me... It's in my car. I told them I could get on their internet and print a copy off, but they said I couldn't do that (Company Policy). I went back to the airport and because I had not made an advance reservation the cheapest car available was from Enterprise at $45.00 day with total costs of $234.25. I noticed 3 people in line in front of me leave without renting a car (Maybe they didn't buy the bait and switch routine also).

I made a reservation and don't read the specs to rent. If you are a resident you need to have your own insurance of your car to rent a car with them. I tried to buy one insurance and they just don't sell for residents. It's stupid!!! DONT RENT A CAR WITH THEM! We have changed to Alamo and made the reserve 5min before to went to the counter and it was perfect, 1000 times better than Ace. DON'T GO to this rental car. The Ace rental car employee said even he doesn't recommend that company. I waste $25 on a deposit. It's a trap.

We booked a Toyota Camry and the cost was for $136.00. All included. But we got to Miami we have to wait for 15 minutes for a shuttle. Then when finally we got there we end up paying $489.00 and the car that they gave us was totally different. A Nissan Versa coupe. If I want to change I need to get a different one. Of course more money. I was so tired that I just wanted to get out and enjoy my vacation. Then when I return the car I asked for the deposit and the answer I got "that depends on the bank." Awful experience. It's a ripoff. Stay away from this company.

DO NOT RENT A CAR FROM HERE!!! Their prices may be good but comparable to MUCH BETTER rental companies in the area. I reserved my reservation online and prepaid before arriving to pick up the car. The transaction went through for the total days I reserved the rental. I get to this location to pick up the car and after the CS rep pulled up my reservation proceeds to tell me they do not take debit cards and can not rent me the car. "Well, this is a problem," I said to her because the transaction has posted. What am I supposed to do being that ACE processed it. She says "You'll have to call CS and request a refund." I replied "No, no I will not." The card was accepted and charged. So after about 30 minutes the manager approved it.

DO NOT BOOK WITH COMPANY. They are crooked! When you received your bill upon returning your car you will have so many extra charges added to the bill. My original booking was $106.00 and at the end it was $360.00. Getting through to customer service can take you hours because they hope you will give up.

Last month (September) I made a reservation by the website Expedia.com. br of a rental car at ACE RENT A CAR. The rental for 1 week with taxes and fee was US$ 105.56. By the time we arrived at the Ace Rent a Car Orlando, they started to charge other taxes and I informed that I do have a MasterCard Platinum Insurance, so I wouldn't need an insurance. They gave us a paper with a lot of abbreviated charges and I argued on time that we do not need an insurance and they said it was only state taxes charges.

At LaGuardia Airport, a large airport, had 1 car for me when I got there. Had 110,000 miles, accident damage and windshield wipers that didn't work for $88 a day. A complete rip off. Should be called rent a wreck and for close to the same price as the competition. Ridiculous!

We were with friends who returned a rental care on June 22 to the Orlando location. I left my phone in the car. An employee called us within a few hours of returning the car to let us know that they found my business cell phone had fallen between the seats. Upon our return to Montana, I contacted the Orlando rental location to arrange to have my phone returned. I was told I needed to "send a pre-postage paid package" for your company to ship my phone back to me. Honestly, I was a bit shocked by this, assuming, this would be a small customer satisfaction gesture to simply ship my cell phone to me.

Required me to take Supplemental Liability Insurance (SLI) or take the shuttle back to the airport and find another car company. First I reserved a mid-size. The agent offered me an AUV for additional cost. I refused. He then offered an SUV for NO ADDITIONAL charge. I said I still wanted just the mid-size... guess what, they did not have any mid-sizes available. Then the SLI requirement. If I showed them my auto insurance policy which has liability coverage they would not require SLI coverage, which is optional according to their policy.

We had a really miserable experience with ACE rent a car and I would like to warn other travelers about it. I booked a car for 6 days with ACE rent a car at the JFK airport. Our flight got there at about 11:40 am and I called ACE around noon after picking up our baggage to send their shuttle. We waited for half an hour and then called again to check if they had sent it. They assured me someone was sent for a pickup. After waiting another half hour, I called again. This time they said the guy picked up other passengers, but did not see us. There was no way this could have happened. People at the waiting area told us a black or a white van from Hilton will come to pick up and we have been waiting for an hour or so.

I booked a car through Travelocity and was told the total for the time period would be 166 and some change. After returning the car and looking at my credit card statement, I see a charge for $300 greater than the bill. Called them up and they said it was a credit hold and that it would be posted within 5 business days. I called my credit card company and asked them when the hold would be released and they stated there was no hold on the card. I called Ace back and their policy is to charge the customer the "hold" amount plus the actual fee, then do a refund.

Do not rent from Ace Rental located in Miami nor anywhere in that matter. The customer service was horrible. The car was junk. I had a flat with no spare and was responsible for the tow. When the flat happened I called Ace rental for help and they told me it was my responsibility and they could not help me and then hung up the telephone. Very rude. They need to be fined and inspected and closed down. Unsafe for renters and they do not own up to any of their mistakes. All they care about is the money.

We booked a pre-paid car rental from ACE thru CarRentals.com. The package includes Theft Protection and Collision Damage Waiver. ACE was only a broker, the car renter was Green Motion Car Rental (GMCR). When we picked up our car, GMCR refused the insurance and wanted to scam us another high premium insurance with £1,500 deductible and £40,000 liability for a £15,000 car. GMCR cancelled our reservation when we refused their insurance, and ACE's help phone did not work to sort out the mess. We have to dragged with heavy luggage to take public transpiration back to Heathrow Airport to rent another car hours later with exhausted bodies.

Do not rent from this place we live in Kansas and booked online for the one in Miami when we got there they had a completely different price than what I had booked online for and charged me 134$ for their insurance which I did not initial next to that I wanted it. When disputing the charge they were not nice or sympathetic at all. Being so far from home we ended up having to just deal with it but it would have been cheaper to just take a taxi to our hotel in Ft Lauderdale. Total waste of money.

Today 9/2 is my first time renting with ACE and wasn't the best experience at all! First of all the employee offer me the option to pay the gas so I can return my car empty for a total of $30, that is for the 4 days rental. I ask if the gas tank will be full and he said no but the car right now has 3/4 of gas. So I said to myself that is decent. I put 10-15 dollar more to fill the tank and head to my destination. I inspect my car for any damages - everything good! But after I get out from the rental place I see that my fuel tank is only 1/4 of gas!!! Unbelievable!!! I had to stop in a gas station to fill up the tank and I spend the same $30 that I paid upfront to have my car full of gas! Second the car wasn't clean at all!! Was filthy inside and outside, and I even had to take trash out from it!

Beware of this company. Their rates for Orlando showed up in comparison sites as one of the cheapest, so we booked with them. However, on arrival, we were told that their "International Drivers" policy is a MANDATORY charge for CDW and SLI. We tried to cancel at this point, but were told that if we cancel they wouldn't refund our booking which has been pre-paid. They have an option to "pay now" or "pay later" which is more expensive - If you do opt for this company, make sure to choose pay later as it is a complete scam.

We arrived late in the day and had rented a van in Tampa FL. They told us they were giving us one van and then no maybe this van. He couldn't decide which van he wanted to give us. Finally after he decided what van and we signed the papers and I added the toll package. They finally drove the van around, it was dirty inside and out and a lot of scratches. They handed me the paperwork, I told my husband to start documenting the scratches and finally he took the car in and said there was too many scratches to document and they said it didn't matter. We went to eat and then got on the road to drive to Siesta Key and the van starts shaking when we get to 50 MPH. By this time it's too late to turn around and ask for another car. So driving all over the Florida area was not very pleasant with a shaky car.

Prepaid for a compact/economy car. Went to pick up vehicle, didn't have any offered a car where the trunk doesn't open. Cancelled my reservation and refunded $61 LESS (was NEVER told I would be charged a fee by the agent in person and on the phone). Very poor business practice and horrible customer service.

All I have to say horrible customer service! I called for ACE Rent A Car in Montreal. First they don't have a number to call directly the store you going to rent from. They told me there are no cars available when online I made a reservation and I told the guy "thanks I will find another company", he hung up on me. HORRIBLE comments and reviews about this company and I now know why!

We reserved a midsize car with unlimited miles for $306.22 for a 10 day time period. When we went to pick the car up, we were told by the ACE employee that they would not give us a mid-size car for that price, only a compact. They then proceeded to tell us that since we are Florida residents, we were restricted to 150 miles a day and required to put down a $300 deposit, despite the fact that our reservation stated unlimited miles and that the price included all taxes and fees. None of these changes that ACE was forcing us to now accept were in the original reservation contract. We were stuck at that point since we had no back-up reservation, so we took the compact car with the mileage restriction and put up the deposit they required.

I booked a car on line from Ct. for my son's vacation in Orlando. When he went to get the car they did accept the price given on line and was charged 550.00 for 10 days instead of 376.00 that was on line. Also he had to give 300.00 more for a deposit which it didn't say in their website. When I called to ask about this they were not cooperative and refused to change this ridiculous amount. Besides this the person said that they will charge 25.00 per day if he returned the car (around 275.00). They charged him also 120.00 for mileage and 72.00 for the sun pass. None of this was specified in their website. Please investigate this matter because I consider this to be fraud. I tried calling corporate offices but no one picked up. One worker's name starts with D. (a woman) and the other with A. (a man). I am very upset and disappointed. Never like this situation has happened before and I have rented cars many times in other places.

I reserved car online several weeks in advance. Return flight was @ 6AM. Needed to be at airport 2 hours before. They charged us 20.00 plus tax to return the car to a parking lot down the street due to the fact that they didn't open until 5AM!! Not informed of this until picking up the car. When I called to complain about the tax added to the 20.00 I was hung up on, then tried to get corporate number. Person took my information and asked me to hold. She hung up also. I was informed they just started staying open last week. Doesn't help us any, does it. The car was not cleaned and had several dents and scratches. I made sure to video it. I don't trust a company you cannot find someone in charge. Never again. BETTER USE WELL KNOWN COMPANIES...HERTZ, ENTERPRISE...ETC. It will be worth it in the long run.

I think the other 200 bad reviews summed it up. This place sucks and I'll never use them and I will ensure anyone I know going on vacation knows not to use them either. I hope they go out of business because did I mention they suck. I would give negative stars if I could because they suck that bad. Ace Car Rental... YOU SUCK!!

DON'T BE TEMPTED BY THE LOW PRICE! YOU WILL END UP PAYING A LOT MORE THAN THAT PRICE! I rented a car for 11 days in Jamaica starting from 12/7/16. Although they operate under the name ACE, the documents are on the name of the branch: DANJOR. The price seemed to be good. Immediately after leaving the company I found out that the key doesn't lock the car. As they don't have any sign showing the company name, and their address cannot be found on the GPS, I had to drive around for approximately 1 hour to find the place. When I told them, they said they know it. Of course, I was upset for the time I lost from my vacation and for they didn't mention it in my check-list.

We booked our rental car online with ACE for $222.72 to be picked up July 19th at 10:30 pm. Our flight landed at 10:00, we took the bus to the car rental place and called ACE to come and pick us up. 40 minutes and 4 phone calls later a van came for us. There were 4 other people waiting there also, calling!! They advertise they are a mile from the airport! I believe that must be as the crow flies because by the time we were at the ACE place it was 11:40 pm. We told them we did not think it was fair we get charged for a full day as in 20 minutes it was the next day. We rented the car until July 27th. "Sorry, no can do" is what we were told. We asked to speak to a manager "Sorry no one there but 2 workers!" We rented a Hyundai Sonata online and all they had was a Hyundai Santa Fe SUV for us. (Much more gas, larger than I am used to driving)! Sorry!

Just to add some balance to what seems to be a flood of negative reviews. We rented through Priceline.com on 7/16 for a one week rental. I had never heard of ACE but the deal was excellent ($175 for 7 days - full size car, unlimited miles). Picking up the car was a bit of a hassle as we were at their location for an hour with the same 4 customers in front of me in line the entire time. Not sure why they ALL took so long but it seemed a lot of these issues were coming up (charges for insurance - a credit card in someone else's name means they must be added as a driver etc).

Please do not be tempted by the relatively cheap rates! These people are total scammers. The first time I thought it strange that they accused me of not having a full tank despite the fact that I had just filled it to full at the gas station across the street. They said they would charge me for a full tank because it wasn't full at their rate of 5 times the going price. Luckily I had extra time so I went back to the gas station, put like 5 cents in (all the tank would take). Then upon my return, they said they needed the receipt for the gas? What? Ok - went back and got it.

On July 13, I flew to Ft. Lauderdale from New York. The flight was 4 1/2 hrs delayed. When I showed up at Ace rental car office, the receptionist was telling me that they could not find my reservation at first. I showed him the confirmation via email from my phone, then the man was telling me they released my car because of my actual pick up time was beyond their "2-hr window" policy. So I told him first of all I had prepaid my rental fee in full with credit card when I made reservation. Secondly, I argued that there is no such "2-hr window" policy written on their website. The man who dealt with this matter kept saying, "I am sorry, my love, Ace is a private company"...

I've rented so many cars from different agencies so far. ACE is THE WORST. I planned for my weekend in advance. My brother booked a hotel and prepaid the whole hotel (non-refundable). I booked and fully prepaid for a 7 passenger minivan but then when I wanted to pick up the car there was no car available (if you don't have the car, why do you request for money???). They DIDN'T EVEN BOTHER find me another one. They just simply said "I'm sorry. Check other agencies." That day, I couldn't find any other available car because it was in high demand. Me and my family had to stay at home while we had booked a hotel. They told me "The customer care will call you in 48 hrs" however no one called me so far. Such a shame for this unorganized company. There is no way that I will EVER even think of ACE again. IF YOU CAN'T MANAGE A BUSINESS SIMPLY DON'T START it in THE BEGINNING. I can only call this FRAUD.

I just got off the phone with ACE after finding out that I end up paying $100 more than I expected. They did not seem to care much about that. My experience is as follows:

This situation is solved after the full refund of the amounts paid, done by CarRentals and Allianz.

Well, I can say I will never rent from ACE ever again! This company is horrible!! My boyfriend and I arrived in Orlando, FL on 6/23/16. After we picked up our bags, we were directed out to the shuttle which was already full, so we were told it would be a 10-minute wait. No big deal until 10 minutes turned into 45 minutes! After we finally got on the next shuttle, it was about a 15-minute drive just to get to the rental property. We walk inside to see a short line of maybe 4 groups, with them having four employees already helping 4 other groups which we weren't too concerned about. However, we waited in line for an HOUR!! CRAZY!! Once we finally made it to the front desk, I handed the gentleman my confirmation email and driver's license. As he is checking out my information, I read this note on the desk stating, "If you are paying with a credit card, you have to put down a $200 and if you are paying with a debit card, it was a $300 deposit!" WHAT???

This place is not a good place to rent any vehicle of any kind even if it's cheap.

We are Florida residents, but reside in another state since my husband is in the military. We still have a FL license, but with our current address in TN on it since the state of Florida allows military members & their families to maintain their home of record. Their (Ace) policy states LOCAL RESIDENTS are only allowed 150 miles per day. I booked this reservation thinking I was getting unlimited miles. Wanda was very rude, and said because we hold a FL drivers license it doesn't matter we live in TN. We are considered LOCAL. Then as she looked into our reservation she seen that I booked for a week. Then we were informed that we were only allotted 750 total miles for 7 days. I went from thinking we would have unlimited miles to 1,050 to 750. This experience just kept getting better & better.

They never told me it wasn't at the airport. I waited over an 30 minutes at the Orlando airport in Florida for a shuttle. When I got to ACE 20 to 30 minutes later I had to wait in line for another 45 minutes. Once I got up to the counter I told the lady how bad the service was & the wait time. She stated this is how it is in the summer. She didn't show any empathy or apologize. She just asked for my ID and auto insurance card. She left me at the counter for a long period of time so I went outside to tell my mom about how bad this was. While I was outside a lady told me she was from New York and that she cussed them out. While she was telling me how wrong they did her she was cussing as well.

ABSOLUTELY WORST EXPERIENCE EVER with a rental car. NEVER AGAIN will we rent from ACE. We arrived in Orlando, waited an HOUR for the shuttle, got to the rental place, which was FULL of families complaining about their rentals... Waited an hour in line only to be told we were late and had to pay an extra $10 a day for our rental. GUESS WHAT??? WE were on time... THEY were late. We left, rented CHEAPER from Hertz and had a wonderful experience there. The manager was very kind to a Hispanic family there but wouldn't do a thing for us or for the other three families they screwed.

I booked a rental car through rentalcars.com and ended up with a booking from ACE Rent A Car. I booked the car about a month in advance. I had nothing but problems, right from the start. First of all, they advertise as being located at the Calgary International Airport when they are 20-30 minutes away. I didn't discover this until I arrived at the airport to pick up my vehicle. Second, we waited almost an hour for their shuttle to come and get us. There were two other parties waiting for the shuttle, three in total. On our way to pick up our vehicles, the shuttle driver tells us that they only have one car left. So, two of the three parties had to get their vehicle somewhere else. He drove us to the other side of town to Avis to pick up a rental car. THREE HOURS LATER!! We were heading to Banff National Park and only had a short amount of time to explore the area.

Beware of this company. We went to Las Vegas this week got the reservation through Travelocity. The cost for my rental of 5 days is $227.11 but they charged me $239.45 for insurance. We were told that they have two packages we can choose from, the basic package at $25/day and the full coverage at $45/day. My husband and I chose the basic for $25.00. They were in such a hurry to make us sign the paper without letting us read only reassure us that we were signing for the basic package. So we signed and when we got the bill they charged $20 dollars more a day. Before I called the rental company I called the headquarters in Los Angeles to confirm that the basic insurance is $25.00, and then I called the rental company to talk to an associate about the issue.

On Saturday May 30 we rented a car from the company in the beginning everything was fine. It wasn't until the next day when my husband and I decided to check our account and notice they took a total of $378.84. Now at this point we were confused. We then called and the lady informed us that the extra $300 dollars that were taken was because of a deposit. At this point I'm really upset now because we wasn't informed of this info prior to us booking. Then she proceeds to tell us once we return the car it will take up to 5 days for them to return the money. Now I'm livid... I then ask to speak to a supervisor and then she puts us on hold for like 10-15 mins and comes back to the line and say, “Oh a supervisor isn't available.” So then I ask, “Don't by all have a policy in place for irate callers?” And then she starts getting an attitude about my money and says since she wasn't the one that I dealt with it’s not her fault...

We rented with Ace Rent a Car, 5757 South Semoran Blvd in Orlando Fl. We will never do it again. The price was 1/3 again more than what the booking said because of all the extras that they say you need to have. Also when we left they moved so when we returned the car we had to find the new place. Seems to me that as a paying customer they should have let me know when I rented the car. I left my iPad in the car when we returned the and when I called, about an hour later, they first said it wasn't there. I told them if it wasn't there then someone must have stolen it. Guess what, they found it right away then. I was told to mail a prepaid box to them and they would mail it right back to me. That was May 3, 2016. They received my box on May 9, 2016 and they continue to tell me they mailed it!

We chose Ace for car rental in Mallorca, Spain. We discovered that they have no branch there, but have a local company - Goldcar - that serves as a partner. Goldcar is as dishonest as they come. The quoted rental price was reasonable. But... (1) they asked if we wanted their "Super Relax Coverage" (extra insurance) and we declined. But they added it anyway without telling us, and transferred our signature from the signing pad to the contract without showing the contract.

When renting the car, Ace put a 200.00 deposit on my charge card. Car was returned full of fuel with no damage. Deposit was never returned. I had to dispute the charge on my credit card to get the money back.

I had already reserved my car from ACE when I thought to read reviews. I was in a panic because all the reviews were terrible. Price was an object so I decided to take a chance and stay with ACE... Everything was perfect. The gal behind the counter was very personable and did not push any add-ons that we did not want. The car was fine and returning the vehicle was quick and painless. The van back to the airport in Orlando was right there and we boarded quickly and got to the airport in good time. I was pleasantly surprised and would rent with ACE again.

My experience is similar to all the others, mostly 1 star... Great price online, they work you to increase it when you get there. They take advantage! Then take a large deposit which is not removed from Visa when you return car. Difficult to get it back. A letter is needed in order to use the collision portion of Visa. Scare you with tolls...(charge A$8 a day). My C$156.05 online just came in on my Visa at $579.17. Impossible to get through to anyone you call. Gas tank half full did not get me to St. Augustine as they said. Ran out of gas. This should be looked into. In Canada Market Place ended up having a rental organization closed down. Not happy.

If I could give this company less than one star I would. I reserved my rental for April 23-April 25, 2016 for 9pm. My night started out by waiting 30+ minutes for a shuttle to the off site rental building. Once I arrived I saw that there were many unhappy families waiting inside. Long story short: ACE overbooked by at least 12 families. I was there for 45 minutes before I could get an employee to talk to me about the situation and even then I was brushed off very rudely. I was told that there were luxury cars available for rent but that I would be charged an extra $100 per day despite this severe over-booking being the fault of the company. There were regular economy & mid-sized cars on the lot but all were dirty or broken. Two families were able to rent vehicles but once they paid they realized that neither of the cars would start (one of the cars was completely out of gas). I overheard them being told they could not be refunded at the store.

As a previous reviewer posted, I too rented from ACE the week of April 16-23. Upon arriving to the Orlando Airport, our phone call for pickup went unanswered. It was not until 30 minutes later that another family arrived and had prearranged a pickup from them. When the shuttle arrived, we hopped on board. The driver seemed very indifferent to the fact that the calls were not being answered, as were the counter people.

I will make it to the point. The site says they are "on the airport grounds" (that's the first lie). Had to board a shuttle and was driven about 20 minutes away. Rented a car on 4-17-16 in Orlando, Florida, returned it on the morning of 4-24-16. We pulled up to the locked gate (with others who were also returning cars) to find an abandoned building and lot with a tiny note on the fence that stated "if you are returning a car bring it to this address... A 10% discount will be given off your total."

I made a reservation in San Diego for a minivan with two car seats. I called two days prior to my trip to confirm the seats, and they assured me all was in order. Arriving at the airport, I called to let them per their instructions and they said they would send a shuttle... It never came. So, I called again and this time, a shuttle arrived within 10-15 minutes. As soon as we had all our luggage loaded and were in the shuttle, the driver says, "Oh, by the way, we don't have your car. So, we're taking you to another rental service."

Worst service I have ever received. I booked a reservation online for dealers choice. After waiting at Fort Myers airport for 45 minutes and then traveling another 20 minutes to an offsite rental office, I stood in line for over an hour. The agents were rude. When I finally got to the desk, the agent tells me the only cars they had was a van or truck! So if I wanted a different vehicle they would have to charge me additional. At this point I had no choice but to accept.

Not only was the rental experience chaotic and disorganized, they had no cars. A 45 minute wait with only 4 people in line... finally got car. When returning, they charged me for gas, even though I had filled the tank, and no one had asked me if I wanted them to fill the tank. They refuse to refund me, even though I filled the tank, and it will cost them nothing to refund me. Their service is a horror, and their agents are rude and passive aggressive and no one is willing to be helpful. Renter beware--it's a horrible experience.

ACE is horrific! Under no circumstances should you rent with them. I rented a car at LGA in New York. After going outside to the Rental Car pick up area I waited 15 minutes and saw all the usual rental car agencies shuttles go by at least twice. I then called ACE and was told to wait for a Green and White Holiday Inn shuttle. 20 minutes later still no shuttle. I called back and was told that they came by and I wasn't there even though I never moved. I was told they would be there in 10 minutes. 20 minutes later, I started contacting Avis, Hertz and Enterprise and rented another car. 1 hour later I received a call from ACE asking where I was. I told them I was already 30 minutes from the airport in a real car rental agency! YOU HAVE BEEN WARNED!!!

ACE Rent A Car is the worst car rental company I ever used in my life. The rental estimate was $108.00 per email confirmation when I got to their office. Mr. ** spent 15 minutes upselling the rental. He kept on saying that I must take their minimum insurance of additional $17.00 per day. He also warned to take EZ pass in order not to get tickets of $100 that will charged to my credit card. In short he said he gave me a discount on the EZ pass for $17.00 charge instead of $25.00 the regular price. I paid a total of $235.33 instead of $108.00 they quoted by email. They are still holding $435.33 security deposit on my credit card. I called and their answer "It will take 7 business days to get the charge reversed." It is outrageous to have city of Orlando and department of consumer affairs licensed this company with all the complaints they are receiving.

On April 6, 2016 I arrived in Orlando. I waited 45 minutes for a shuttle and had to end up taking a taxi. I called 10 times the location and no one ever answered the phone. I had to pay 25.00 dollars for a taxi. When I arrived at the location I had to wait for one hour because that day they had 2 call offs. When I got to the agent, I explained to the agent that I had purchased a insurance through my travel agent and he rushed me out the door because customers were upset in the line. After I arrived in Chicago I noticed that I was charged for a Ace Insurance that declined. I called the location and the manager said that I was not able to rent a car without insurance and said that he even thought I had purchased one already and refused to give me a refund. The manager was extremely disrespectful and unprofessional. He said that even though I decline their insurance I still will have to pay.

I rented a car from your car rental company a week ago in Miami, Fl. When I rented this vehicle I was told by Juan, that I could just give ACE a call to extend my rental. When I called your Miami branch (where I rented this car) they told me that it was not possible and that I had to return this car immediately. I talked to Mike or Lucky, since he changed his name every time I called, till he said he would call the police and report this car as stolen, if I didn't return this car. I have rented at least 20 cars when I travel and have never had this horrible experience.

First of all we waited 2 hours under the rain for a shuttle to the car rental because they're not located at the airport and the 3 of us got sick with the flu from this and still suffering the consequences. Then when we got there had to wait about another 45 mins because they were short on staff and the agent was annoyed and didn't treat us the way we deserved especially after we told him we waited 2 hours under the rain and we called many many times and no one picked up the phone. Second, the car that the website said was not available so I had to pay $20 more for the other one.

We rented a car from ACE through CheapOair on our recent trip to San Diego. We were taken in a van quite away from the airport only to be told there were no cars available. We were then taken to another obscure car rental place where we were told they had only one car available and it was certainly not the full size that we had rented online. We also paid an online $15 fee upfront so we could expedite the whole process however from the time we left the airport in a van to the time we received our car was a 3-hour ordeal. Under no circumstances should you ever rent from this company!!

I rented a car in Orlando Florida from ACE Rent A Car. I choose this car on CarRentals.com and was told the car rental agency was on site at the airport. When we got to the airport we had to drag our luggage quite a distance to an outside van and wait for a shuttle to take us to the rental car agency. The driver was very rude. When we asked to speak to the manager he was not available. They gave us a number to call and we tried to reach the manager all day but was unable to make contact. The voicemail was filled. The car was dirty inside and out. I will never trip another vehicle from them again.

OK where to start. The good I was in Orlando and the van was right there. The driver took me to the lot on MCCoy rd. All was good. The agent tried to sell me more insurance. I refused. The car was prepaid. I thought I signed to decline all services but I did not read all the stuff I was signing. The next time I will. Anyway The agent advised me to stop a 7-11 and get quarters. The first toll is coin only (Thank you for that info). The trip to Cocoa Beach requires about 7$ in change so the sun pass is not worth the price. When I returned to car I was told to leave it in the spot and the driver took me to MCO airport. I should have gone in and checked the Bill. ACE put a $235 charge on my credit card. When I called they said it would come off in a few days. 200$ came off but I was charged 37$ for What I do not know (I am wiser now). If I book the car place again when I leave I will have my visa reported as lost so any other charges will not be allowed.

Rented a car in Atlanta for 3 days, I returned the car and the charges for the rental was deducted from my card. A couple of days later I noticed that $250 dollar hold was still on my card. When call to inquire, I got the office manager who was so rude and disrespectful. If that's the service that ACE rendered to customers we as a society is in deeper trouble than I thought. I would never rent or recommend this company to anyone.

I rented a car for 4 days online from ACE at Orlando airport through Rentalcars.com. My online purchase did not require a deposit. ACE told me when I went to pick it up that it required a refundable deposit of $372.90 which was secured to my credit card, but would not be charged to it if the car was returned with no damage. I was also told I could return it up a day early if I gave them 24 hours notice, which I did. When I received my credit card statement, this month, it showed an ACE 372.90 charge for the deposit, but only a $242.93 refund which means they still owe me $129.97. I have tried to call them multiple times during daytime business hours and at night both and no one answers the phone. Like other reviewers, it sends me to the voice mail box, but it always says it is full and so I cannot even leave a message. I cannot reach anyone at ACE to try to resolve this problem.

We rented a car through this company 12/11 at 11 pm. Drove it 2 hours to where we were staying! In the am, we went out and there was oil leaking all over the ground. Called the company and they took all day to get the car towed and bring us a new car. Tow truck driver said it "was a major issue." We got back to the airport to return the car and they added the $412.50 towing fee to our bill. Unfortunately, my husband had no idea what we paid for the rental and signed the papers! So now per the company we are bound to pay this. Also, the rental we rented on 12/11 had 9720 miles, the one that got Checked had 9414 miles on it. (Ace's response it was a clerical error). I think the error was they had the wrong car checked. Do not take any chances and rent through them! It's not worth it for the stress you have to deal with!

I rented a car from them from February 8, 2016 to February 13, 2016. I told the representative Renold that I had an early flight on Saturday February 13 and had to be at airport at 4 AM. He said "We open at 5 so you can drop car off in short-term parking at airport and call us and we will pick it up." He never told me there was a pickup charge. When I called them at 5, nobody answered. When I got back home I tried calling someone to talk to about that charge and they said "You have to talk to Patrick and he is not in."

Reserved 3 vans over a month in advance from ACE, Orlando airport. With confirmations in hand as we checked in they asked for an additional $120 for the week. Reason, my name appeared on all three. By adding two additional drivers' names would require $10 per day additional charge per van. While making the reservation on the phone with a reservation specialist, there was no mention of needing the other two drivers' names. My credit card was charged $75 which was charged to my card immediately and will no doubt lose. Needless to say we left the business and went down the street to another agency and rented our vans without incident. Stay away from ACE!!

They are legally trying to get me to pay over $700 for rodent damage in the engine compartment. I had the car for two days in freezing weather, returning at 5:15 A.M. (no attendant). They stated a "check engine" light was on. I never saw one, and I would have noticed. So I drop of a perfectly fine and warm car at 5:15 AM on a freezing day, and they are coming after me to pay. I would be curious if rodent damage has happened before at this location. Have they even checked? I'll pass this up to our legal department. In twenty years of business travel, this is the first I have heard of rodent issues. I travel 140 days a year and ACE will never see another cent of my travel money.

We flew into Orlando on January 31 at 9:30 pm. We had a car reservation through Priceline.com for 57 days. When we got to the Ace counter, the young man said we had a problem and he could not rent us a car for that period of time. He said it was illegal to rent a car for that long, and we would have to enter into a lease agreement and Ace did not do that. It was late and we were tired and didn't know what to do. We had a reservation at a hotel and were planning to drive to Cape Coral for 6 weeks before heading back to Orlando. He made no suggestions and did not seem to care that 2 senior citizens were now stranded.

I reserved a compact car and was given a large Nissan Quest van after waiting over an hour on line. The car was dirty, had tire pressure issues and it wasn't until I was on the highway for a few miles that the empty gas tank light came on. In a panic (I am a senior citizen travelling alone and now it was dark), I found a gas station before I ran out of gas. When I returned the car, I was told the employee at the counter should have told me that they don't have a gas tank there and I should return the car with the same amount of gas I found in it. It cost me $35 to fill this large tank with 17 gallons and then I returned it full as is the normal procedure when renting a car at any other car rental place. Never again.

The employee at Ft Myers told us we were getting a deal from our airlines. It was a nice deal for him. He upgraded us into a car we did not reserve. Took a 300.00 deposit and told us we would get that back when we returned the car. That did not happen. When returning the car the deposit then became 112.00. We lost a lot of money. I think the worst part about the situation is when the supervisor called me back he told me that is how it is. He never attempted to correct the employee. Don't use ACE.

Worker at Ft Myers said we had a red mustang. Told him I did not order that and I just wanted the economy car. He told me he would give me a SUV for 15.00 dollars a day. I needed to give a $300 deposit and it would be given back when I return the car. Well SUV was not $15.00. He failed to tell me it was additional amount and when I returned the car I was told the deposit I would get back would be $112.00. I have placed many phone calls and did get a supervisor from Ft Myers and basically he said that is what it is. Be very careful with this company. They took a lot of money for something I did not ask for. I will not use ACE ever again.

My husband and I left the Ft. Myers, FL location approximately 1.5 hours ago; leaving without the vehicle that had been reserved. My husband and I received the worst customer service that we have ever received while renting a vehicle. Numerous items were different in person than when reserved online (ie. Website stated unlimited mileage which was in person not the case, reservation stated vehicle was economy, yet vehicle available was mini-van [up charge for other type of vehicle], required a toll add on of 6 dollars per day despite routes not requiring tolls). We attempted to be good "sports". However the agent was so rude that we left without a vehicle. Upon the agent stating, "If you rent cars so often you should know rental terms better", we decided to leave. Will never rent with Ace again given so many other options available.

When checking in we were asked if we wanted insurance. We told them no, we had talked to our insurance agent and had coverage so we didn't need it. After realizing our bill was double what was quoted we tried to start calling to find out why. It was virtually impossible to reach them. It continuously went to a full voice mailbox. When I finally talked to someone, we found out the charge was for insurance!! But of course there is never a manager there for us to talk to. After a month of calling and talking to several people... one of which told me they would get the charge removed. I have just been told today they will do nothing about it.

Upon arrival and pick up, the clerk told me that I had to take insurance liability (16.99$/day) and that it was mandatory in the state of Florida. What he forgot to ask or specify that since I have insurance in Canada, I was covered for that with my insurance company back in Canada. When I returned the car, I heard another clerk explaining that to other Canadians customers, which didn't have to pay extra for the insurance liability.

On Wednesday, 6 Jan 2016, I waited curbside for their Denver Airport shuttle at 745pm, but it did not come. I called 2 times before their 8pm office closure and no one answered the phone, or was there a voicemail to leave a message. I finally reached the manager and he nor his staff happily left me at the airport without a car. I will never rent from Ace again!

I reserved a rental car at Ace Orlando site. Arrived and they did not have an infant car seat. Told we could not rent the car unless my grandson had an infant seat. Advised me to take the rental to an area Target (leaving my daughter and grandson behind) to purchase a seat, and they would reimburse me the $119.99 that the seat cost. When I returned, I was told the check would be available when I returned the car. Halfway to my destination (on toll roads), I noticed the tank was empty and the gas light on.

HORRIBLE!!! Be aware that they charge a $300 deposit on top of your rental cost. This is printed nowhere on the confirmation you receive from Ace nor does it populate on any third-party travel websites. And after paying the deposit, they will tell you that it is refunded within 1 to 3 days... THIS IS A LIE! It takes 14 business days (nearly 3 weeks). While you may save a few dollars with this heck of a rental car company, it isn't worth the headache of horrible customer service, off-site pickup and dropoff and frivolous hidden charges.

Book the car in Miami for a very cheap price, but when a got there, they told me that I have to get an insurance that was ridiculously expensive. They did not refund me for the reservation that I paid in advance. Got a car in some place else.

Rude employees, had to call 5 times before someone answered the phone for shuttle service. Hidden charges on our bill when we returned the car. Will never use this company ever again.

We had a terrible experience with Ace car rental at Cancun. I had booked both the car and the insurance online. First of all, Ace has no presence at Cancun airport, they just pass the leads to their local partner Fox Rental. We reached their partner's shop Fox rental and they refused to honor the insurance that I had booked online because of some internal issues with Ace (or so I was told). I tried calling Ace call center and the phone reps went round and round without any help. After 1 and a half hours there, I lost my patience and we had to buy insurance from Fox at double the prices! Fox also didn't have a Toyota Corolla, so we had to settle for a lower Toyota Yaris car. I would never book with Ace in Cancun in the future and would warn others too.

I returned the vehicle on Monday. I received a paper refund of $200.00. I was told it would take 4 or 5 days to actually get the money back on my credit card. It took the company one minute to take the money but a week to give it back! It is Christmas and that money is my Christmas money. This is not right. The company doesn't seem to care. Why do they get to use my money for that amount of time? That is stealing!

Horribly unorganized business and unprofessional worker habits. One clerk went to take a "quick" smoke break with four families in line. The business was basically three desks and a printer. Unpainted office with holes in the walls. The vehicle ran fine but was physically in poor condition and older. Avoid this place at all cost!

If I could give less than 1 star I would. They claim it is unlimited mileage. I just happened to read the fine print. If you are from Florida, you cannot drive more than 150 miles a day. So I called and asked why. She said they were meant to rent only to people going to Disney or Sea World. I stated that that wasn't what they advertised. She was VERY rude, barely spoke English and couldn't explain exactly WHY I couldn't leave the state. She said if I drove across the state line the vehicle would shut down and I would be on foot. Had I NOT read the fine print on the 114th page of their BS contract, I would have been stranded with my 3 children alone on the side of the road in who knows where! NOT something I would've taken lightly nor was it something they made me aware of!

I found dealing direct with car rental agencies often gets best deal, ACE gave super price over the phone. At pick up I was upgraded due to lack of vehicles, still OK. Only issue concerned Fla tolls and prompted to pay upfront. No tolls were encountered as told.

Very disappointed with Ace rental car in Orlando Florida! Booked reservation for a midsize car a month in advanced. When we got at the office they didn't have a midsize for us, they said we have to take a minivan. I told the woman that was helping us, "We reserved a midsize car not a van!" She told me, "This is all we have for you." Not happy with the van, but had no choice supposedly, got to van, it was not clean, garbage in the van and the gas wasn't full like she told us.

I would like to bring to your attention my frustration about my rental car reservation with Atlas Choice and its subcontracted rental company ACE rental car not being honored at Charlottetown Airport in PEI, Canada on July 25, 2015. Once arrived, we discovered that there was no car available for us. ACE told me that Atlas Choice had over-booked their rentals and 22 customers were trapped like us the same day. ACE advised us that Atlas Choice overbooked and the only solution would be to contact all the other car rental companies at the airport to try to find a car.

Visited Orlando and used Ace rental car company. 300 dollar hold on credit card in addition to the rental fee. That take a chunk of my vacation spending money!! Got in the car and got on the road to find the gas light on and the gas tank empty. Appalling. Ridiculous. This company needs to be put out of business!!!

I reserved an intermediate size car a month before trip... I called several times to confirm. 2 days prior, asked to pay, but was told I couldn't because that was only option when making reservation. Even called from my connection city... told "no problem". When I got there, Ace couldn't have been ruder or less helpful. Left me scrambling to get a car with another vendor. Next day they said they had a car, returned there (80 miles round trip). They had a 9 seater van that had been in a front end collision. Only had 1/8 tank of gas. I filled up, but was scared driving such a big vehicle, and returned. Had FOR 20 minutes, and had filled with $30 gas... THEY REFUSED TO GIVE ME FULL REFUND, AND CHARGED ME $47 FOR 20 MINUTES... THESE ARE HORRIBLE PEOPLE!! AND VERY SNARKY.

I had reservation for 10/31/2015 pick up at 10pm. Shuttle never come and nobody answer phone in the office. When I called next morning to find out what happened I was told that, "We're closed at 9 pm because of Halloween" and they didn't have reservation at 10 pm. I told that I have confirmation email from them stating pick up time at 10 pm they still denied reservation existed and told me that I have email come to the office and I will get a car.

The Ace website takes a booking but you actually end up going to AVR. All the other car rentals had buses waiting at Denver airport with signage. There was no signage so we called and we were told to wait at another bus stop for 20 mins for a bus. In the end we got a cab to the pick up address on the paperwork. It was the wrong address. They had moved $65 cab ride. Later we arrived, we didn't get the suv we ordered a new model Cherokee we got an old Ford Expedition that doesn't drive straight. We were asked to pay $50 a day insurance onto of car hire, fuel and deposit. The location was further out than Avis, Hertz etc check with your car insurance credit card holder if you are insured to avoid expensive insurance costs.

Ace Car Rental is advertised as being located in the Orlando airport, it's on off-site location. Advertised contact info disconnected. Real contact information is located with an airport customer service agent. The average guest wait was more than 15 minutes. There's $300 deposit fee that was not disclosed until you sign to pick the car up. The fine print wasn't disclosed by the agent states there's a $25 charge for returning the car early or late; $6.76 a gallon fuel charge, although I was told to bring the car back on 1/4. Car returned less than a half, charged for 9 gals without my knowledge. (Take of photo of the gas mileage before and after so that unnecessary charges attch). Additional charges include daily MCO Vehicle license, MCO Trip Fee, MCO Airport Access Fee when they are not actually located at the airport.

Found out when I arrived in Orlando airport that Ace had gone out of business. Company could not be reached at any numbers supplied on confirmation of reservation.

Arrived at Ace car rental on the van supplied by Ace from Fort Lauderdale airport to their offsite store after waiting 35 minutes. Choosing Ace because they offer a 17 dollar a day car rental on most internet sites. I was unable to book in the store being unable to connect to the Internet for some reason. Flying from Atlanta wanting to attend my son's college baseball game. Telling me they could only book my rental at a 45 dollar rate. Very poor way to run a business to advertise this way and not honor when they had me at an offsite store with no time to spare. I will never use Ace again and I will tell everyone I know not to use them.

They are far away from FLL airport. They have only ONE shuttle bus. So you will have to wait at least 30-45 minutes each way. Because of a "lady" who did not want to rush and because of almost 45 minutes waiting for the shuttle after that I was 3 minutes late for registration for 8.00 PM flight to New York. I was re-booked on the 7.00 AM flight, had to spend a night on the bench and was charged additional $160 by Spirit. When I returned to the ACE office with complaints - both women openly were having fun. One of them told me next time to arrive 2-3 hours before the flight. The driver confirmed that they use only one shuttle bus and lying on the website about "shuttle bus every ten minutes". Horrible service. Rude people. Shame! Shame! Shame.

The honesty of the company is very questionable. Very poor customer service, long wait to pick up and they will blame it on the traffic. The business is based on deceit and over-charge, there is a reason why the price is low as they overcharge anything else. If you do book with them, please aware that they will change the return date without letting you know about it and make you pay to two or more days at ridiculous amount. I will advise to your math very well and be on guard as they will try to bleed money from you at every corner possible if you are not watching very carefully.

Absolutely worst company I have ever rented from. Added fees and toll charges more than doubled the original quote (Tolls, Mandatory SLI - even though less than one hour after I rented the car I had a copy of my policy). When I tried to contact corporate in regards to a few of these I was never contacted back. Lesson learned, go with a more reputable company. I don't know how this company is in business b/c there cannot be too many repeat customers. FYI if you do decided to rent from them decline the toll program and buy a prepaid pass at CVS. I learned this after the fact but hopefully it will help you before you give this shady company anymore of your hard earned $$$. I am contemplating the Better Business Bureau or Department of Consumer Protection but am not sure that it is worth my time. I would rather waste my time informing potential renters so they don't make the same mistake.... DO NOT RENT FROM ACE!!!! ENOUGH SAID.

We booked a car with ACE via Expedia.com several weeks prior to our trip to London, England. I had never heard of this company but figured it was a UK business and mistakenly assumed that since they were promoted by Expedia that they MUST be ok. We arrived at Heathrow after a 9.5 hour flight and surprise surprise, no sign of an ACE shuttle. No signage and no info on my booking reservation. After wandering around terminal 3 for what must have been close to an HOUR, a very nice lady at the Europcar reservation desk called around and after 15 minutes told us we needed to take the shuttle bus from stand 17/18.

Upon returning my rented car at Fort Lauderdale Airport, the people at ACE told me that there would be a $20+ cleaning charge because there was some of sand on the floor and I should have cleaned it. They never provided floor mats onto which the sand could be brushed and then shaken out. When I told them to show me where in their contract it said that I was responsible for cleaning the sand, they did not reply. They were clearly trying to squeeze money out of me knowing I had to catch a flight, and said that they could have made me pay $80 if they wanted to.

After standing in line 20 minutes, I was told ACE doesn't mess with 1 or 2 day rentals. You have to rent 3 days or more. All the other surrounding car rental companies were sold out. How convenient ACE changes to a 3 day minimum. The man at the computer was not friendly at all. I will never waste time with this company again.

We rented a Nissan from ACE in Kansas City, via AutoRentals.com. We chose them because the price was reasonable. Now we know the secret. We had a flat tire on Sunday morning leaving the hotel and called ACE's office at the airport. The lady said they did not provide any assistance and we were on our own. She said if the tire had to be replaced, had to be same type tire/brand or we paid the difference in addition to paying for the new tire, installation - the total bill was ours.

I pre-paid for a week long rental of a van in my brother's name for my family's stay in Nova Scotia. I had arranged for an 8 am pick up and a 5 pm drop off (as our flight left at 4). When my brother picked the van up, they said they had no record of the pre-payment and made him pay a security deposit of $100 PLUS the week's rate, even though he had a copy of the confirmation email that was sent to us and a screen print of the debit from my visa clearly showing ACE rentals as the debtor. Upon return of the vehicle the sales person told me that we could not have the vehicle until 5 or they would charge another day rate, and they would not refund my brother, that I would have to call the customer service line and have them refund MY money.

I rented a car through Ace for 3 weeks: August 3-24, 2015 out of Miami Intl Airport. I prepaid in advance (first mistake). Never pre pay anything. The total cost was roughly $427.50 for the 3 week rental. Great, right? WRONG! Because Ace is not self-insured (they are one of the only rental car companies that are not self-insured), they REQUIRE you to take out insurance through them. This costed a WHOPPING $21/day for a grand total of $458.50 for insurance - more than the cost of the rental itself. Grand total was $886 for a 3 week rental. I could have essentially bought a used car for that price.

Booked a car and decided to save the $12-15 I think it was, to do the non-refundable. They confirm an amount in Canadian, make no mention of any other currency and I consider myself booked and paid for. Get confirmation that states in the breakdown when I scan to that section. Says Estimated but the General Conditions states what estimated covers and doesn't cover. So what it didn't cover was fine. Damage waivers, insurance, equipment, driver fees etc, etc. When I got my credit card bill I had a charge in USD that had been converted to CAD which came out higher than the quoted rate I was given. I call to ascertain why I'm getting billed in USD when I was informed everything was in CAD and was quoted CAD. They proceed to tell me I got charged the right CAD amount and so on, I'm like No I didn't.

Attempted four times via phone calls to speak to Patrick, Manager of ACE in Fort Myers, Florida to express our concern about a discrepancy between final cost of rental and original quote. Each time I called, I spoke with the service rep and explained the reason for the call. Each time the response was that Patrick was not available that day and was again unavailable the second day because he was at all day meetings. We certainly will not recommend ACE to anyone in our community.

We rented a VAN for our dream vacation to west coast, Canada. However, when we arrived to pick up the van our vacation plans almost derailed as Discount rental told us they were way overbooked and there are no VANs available. Also since we have booked through ACE they won't give us priority to get van. We were on waitlist and had to wait 5 hours at location for someone to return the van so we could rent it. Even we booked the van 3 months in advance, I was surprised to get this kind of response. Stay away from ACE.

My family and I were on vacation in Ft Myers, FL and we had made a reservation online for car rental at ACE. When my husband went to sign the contract he noticed a significant amount more than what he paid online. When he asked the young man at the counter he said that it was for the extra 2 hours that we arrived early prior to our reservation. In the meantime it took an hour just to pull the car for us to take and we left 1.5 hours after what they say is the start of the contract. The 2 very young and inexperienced people behind the counter could not help us or get us in touch with a manager. Calling the help center for ACE did not help either as the customer agent wanted me to stand in line to give my cell phone to the girl behind the counter so that she can speak to her. This place is not honest and rips you off with a smile on their face. Never again will we deal with this company!

Pls. user beware of Ace Car Rental. They connive with companies like Expedia to rip you off your hard earned money. If I had read reviews from this site I would never have rented a car from them. I rented a car from them that says unlimited mileage boldly on their site. When I got in to pick up I was told it was limited mileage. When I asked the customer service guy to explain why the bait and switch, all he kept saying was I signed it. Yes I signed unlimited mileage written boldly on the Ace rental page online. In gray area it says not unlimited. Users beware of these fraudulent companies who don't give full disclosure and bait you. They are greedy and lack morals. Even my Chase bank collaborated with them and would not give me my money back when I disputed it despite that I did not use the car. I paid for rental I didn't use.

Booked a auto rental about 1 month ago on Kayak for 8 days in Costa Rica. Quoted price $115 per week for a Toyota Rav4 or equivalent plus offered insurance from Alliance for $81 full coverage. When we arrive Ace refused to honor price and refused to allow us to use insurance offered when booked. Cost was $435 for a smaller auto, Daihatsu Terios (different class), manual not automatic as ordered. Daihatsu was cheaper when booked, I choose not to order that class. When I got home I was also charged $25 from Ace on my credit card. Total cost $435 plus $25 plus $81. This company is a scam, needs to be stopped. We were not the only people experiencing this, another couple purchased insurance on Expedia also refused. Carlos tried to help but was not able to fix the problem, said this happens daily.

We rent a car on Cancun today. The cost was 37 dollars, but it was written 47.23 dollars on the invoice. The manager recognized that he made a mistake in the amount, and wrote on the contract that he will charge back our credit card when we'll return the car at the end of the day. In fact, when we came back at the agency, he refused to give us the money, arguing that there were some marks on the car. We proved him that they were there when we took the car. He accepted and finally pretended that we were late. Strangely, the cost of the delay was exactly the amount of the difference. What could we do? Except to recommend to not rent car from this company Ace.

In April of this year, I travelled to Florida to care for my Mom, as my Dad had passed away unexpectedly. When looking for a reasonable car rental, I came upon ACE which was considerably cheaper than most (first warning sign). I made my reservation online ahead of time, and my wife and I waited 20 minutes outside in the heat, for the shuttle to take us to our car. (Ace is not near the airport structure). When I went to the counter, I was greeted by Tracy, who looked up my reservation. When she asked if I wanted the optional coverages, I told her no, I did not. She then asked who my Insurance carrier was, which I told her. She then told me to "initial all boxes to decline extra coverage", which I did. She never asked why I initialed the box where the tiny font reads "$9.99/day".

I returned my car after one week of driving to the Kansas City airport facility. It rained that morning. I had driven 1/2 mile on a dirt road, and since it had rained, some mud splashed up on the lower part of the car. I thought nothing of it. Upon returning the vehicle, I was told I would be charged a $50 cleaning fee -- no negotiation. The next day I called and spoke to a woman, Relonda **, who said they were standing by the fee. I am VERY angry, and urge anyone who reads this to never, ever rent a car from ACE. They have lower rates, but then they ** you with hidden charges later. Beware! By the way, the car had roll down windows and no electronic locks. Wow. It was a Nissan, but definitely the lowest of their line.

I arrived @ 9:00, the van was suppose to be ready @ 10:00. False. @10:30 the van was dirty and missing the last row seat. Then the van check engine light was on and no a/c. I left @ 11:45 with a Sprinter van with check engine light on, also and when we reached Virginia the rear a/c blew hot air. Wasn't fun with kids. Customer service was horrible. I called several times and no one seemed to help. Worst rental experience ever.

In the price comparison site they have the best price BUT there are hidden charges/traps that you do not know 'til you are at the till. The location (in our case JFK airport) is in the middle of nowhere. You pay a NON-REFUNDABLE fee which is almost all you have to pay and if for whatever reason you are not happy with the service, then you either need to take car or forget the deposit. They are happy to get the money from any credit card (mine was Visa) but if you want to use the same credit card for insurance, then they would not accept because it has to be issued in the USA and they force you to buy their insurance. And in case you refuse then you lost the deposit and you are with out car in the middle of nowhere.

First my reservation was made online with unlimited miles. Was told I can't get unlimited miles because I live locally. Was charged 319.81 deposit when was told by ACE there would be a $300 hold. Was charged a extra day - car out 9:56, in 10:17, 21 min late. Call customer service, they never returned my call. Rude staff. Stay away, not good for business.

BEWARE!!! In my opinion based upon my one and only experience with ACE Rent A car in Ft Myers, FL, I would absolutely NEVER rent a car from them again after my early July 2015 experience. The wonderful low price on the front end only turned into costing me an additional $200 on the back end. And when I spoke to the father and son owners about what I felt was the lack of transparency and hidden fees and charges, they were rude and disrespectful to me and my family and bullied me to leave their place of business. I have never in all my years in business experienced someone with such anger issues and just bad manners and poor interpersonal communication skills. I walked out of there in shock and disbelief. The worst part, the bad taste in my mouth at the end of an awesome time with my kids. :(

Beware! I rented a car from the Fort Myers location in January 2015. Drove to Marco Island and remained local except for one overnight trip to Miami. I am now (in June) being charged $189 for $9 of tolls - tolls that you CANNOT physically pay because there are no toll booths! Only overhead cameras! I am being charged a $25 "administration fee" for each toll I supposedly went through. I have never experienced such underhanded business practice. This company is NO DEAL! It cheats you! BEWARE! Do NOT Use Ace Car Rental!!! The staff was rude and would not supply me with the statement showing me the charges. I called 3 times and followed up with emails. I asked the Manager to call me. No response. Terrible customer service.

We rented an SUV for our Colorado vacation via Orbitz at a reasonable price. Our flight was delayed approximately an hour. Upon arrival at the airport, we could not find where the shuttle pick up was. I called and after being transferred around, was told it came every 30 minutes at a specific location. We waited at the prescribed location for about 35 minutes. We then called again. This time they said they were short of cars and wanted our reservation number. They had cancelled our reservation because we were late and there were no longer any vehicles available. No options. No apologies.

Car rental charges were over $100 higher for three days when we went to pick up car than quote given on computer with confirmation number as completed sale. Unlimited mileage isn't unlimited unless you pay $10 per day extra. They charged 4 days instead of three days as calculated by their site. Was told we charge by 24 hours. Well they didn't. Then called customer service, "Due to high call volume we can't take call. Leave message". Then "mail box full, good bye". The absolute worst company ever.

Just want to warn you about ACE. They will try, not try, force you to take insurance while you already cover. As a innocent client with no communication and possibilities, they will charge you a insurance fees that 3 time your rent amount a day!!!! Watch out!!! These is unarmed robbery to tourist!!!!!!!!!!! Rent was 6 dollar and insurance $28 a day!!! Watch. Don't go, or stand for your right. I'M a black card holder. I feel violated never neverrrrrrrr experience this!!!!

Good day. I went to Miami last month and rented through the site RentalCars a vehicle in ACE MIAMI. I want to make a huge complaint is that still go behind my rights. We rented a car q on the site. Was said to a value already have customers to rent cars in the USA. Even we rented a few days before New Orleans and not had as many problems as we had with the ACE on the site rented by a value. To get her the ACE receptionist informed us q beyond the car rental had q pay for insurance. But our credit card already covers all insurance including third parties and always rented car and never made safe because of the card already covers.