ACE Rent A Car Reviews
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About ACE Rent A Car
- Friendly and helpful staff
- Affordable pricing options
- Long wait times for service
- Poor vehicle condition reported
ACE Rent A Car Reviews
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- 4,892,667 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed April 1, 2026
This company is a scam as they tried to force us to buy insurance that we didn't need. We come from Canada and we knew that our insurance from Canada is valid in the US as well. They also knew that. We showed the guy at the desk our insurance policy and he said it is ok. However, when he then made us sign the agreement it said that we are agreeing to pay hundreds of dollars for additional insurance. The writing on the agreement was also on a blurry screen that was difficult to read. This is pure lying/deception and an attempt to defraud and scam customers. It was definitely not an honest mistake. This is likely their company policy unfortunately.
Reviewed March 23, 2026
Returned my rental car noon Sunday 3/22/26. After returning to the Rental terminal for some personal business I realized I had left my glasses in the vehicle. I went to the ACE rental desk and explained to one of the gentlemen at the counter what had happened, Darin called the return gate but the young lady who accepted my return was tied up with a line of vehicles trying to leave the rental lot. Darin told me to hang tight and he would go to the return center and check for my glasses. 15 minutes later Darin ** came back with a smile on his face and my glasses in his hand. I was very thankful.
Here is the amazing part. When Darin came out from the counter I noticed he was wearing an ankle to hip leg brace. He has been been wearing the brace for 30 years due to a severe injury in an accident. I personally had just had knee replacement surgery and was empathetic to what surely has been a lifetime struggle for Darin. The return center was not just out the back door but a long walk for him. I am thankful for folks like Darin, they make the world just a little bit more bearable. Thank you Gavin for a job well done.
Reviewed March 11, 2026
Online the price was $98 without tax I get there and they don’t have the vehicle so basically they upgraded me and I had to pay for the upgrade then they forced you to get insurance. I paid that too. My total was 460 for three days. I leave the place I catch a flat tire I pay to get that repaired and when I get back, I explained that to them and they tell me it’s not covered by their insurance. It is my responsibility and charge me another $296. The receipt had all these fees that no one ever told me about.
I contact them. They gave me another person to contact Dave ** who is another scammer! My husband is a mechanic and this man tried to tell me that the tire isn’t repairable meanwhile I drove the vehicle for the remaining 2 days after I rented it with no issue. This company is a SCAM they rent you a vehicle force insurance on you and the insurance doesn’t cover anything at all!!!! Save your money and rent somewhere else! I wish I had read these reviews sooner!
Reviewed March 3, 2026
DON'T BOOK WITH ACE RENT A CAR!!! SCAM ALERT!!! They scam their customers by forcing them to buy additional insurance they don’t need. First of all there is a shortage of rental cars on Maui. So I already paid a fortune to rent a car. Mine was $ 787.00 for a compact, 5 days. And on top of it they added "Collision“ for $ 167.00 so the my grand total was $ 954.00.
So here is the story. When I arrived there was nobody behind the counter and I was told to check in with a “virtual agent”. I walked over to the screen and talked to an agent via live chat – Wow, what an experience. He asked me if I have coverage for rental cars with my insurance. I said yes and he demanded that I have to show proof. I took a screenshot of my ID car where it shows: Damage to rental cars is covered. So now he is demanding proof, that I have “Collision” on my policy. I am getting excited, stopped the conversation and called Progressive. I talked to an agent and they send me a copy of verification of my policy. BTW Progressive was absolutely helpful in this situation, I give them 5 stars.
However, in the meanwhile a real person (Ms. Ann **) was available behind the counter and I showed her the document on my phone. She insisted that I need to have “Collision”. I never had an argument like that when I picked up a rental car, so I asked her, why do I need this coverage when my insurance covers rental cars? So she is getting upset and aggressive with me, tells me that I don´t get the car when I have no coverage for “Collision” on my policy. With other words, she is threatening me - if I don´t buy the extra insurance - I don´t get my car. It was a very bad experience dealing with this agent because she used the leverage, no insurance no car.
So what can I do? Nothing, because I need a car for my vacation. So I paid for this ridiculous scam $ 167.00. And what did I get? An old damaged and dirty Nissan Sentra. Yes, they had one of the lowest prices online and that’s how they lure you in. And screw their customers while they have no alternative. This situation was extremely frustrating, especially when you on vacation. So do yourself a favor and go to a rental car agency with a good reputation.
Reviewed March 2, 2026
I rented a car at Ace rental company a couple of months ago. I returned the car to the airport, the person at the airport inspected the car as they do when people return cars. No issues with the car. I left the airport to catch my flight. 10 days later they tell call me to tell me that I had damage the car, with a scratch on the side of the door and bumper, and they sent me pictures of the damage; the issue here is that I return the car at 8:39, and the company sends me the report of the damage, and it read that at 8:40 the inspector had taken pictures of the damage.
I inspected the car, and it took me more than 5 minutes to get out of the car and collect my luggage, and waited for my receipt. There is no way they took pictures of a damage car in 1 minute, so now I am suppose to pay them a deductible for collision, when I know that when I return the car, the car was fine. I would suggest to people renting with this company to be careful, and take pictures of the car when returning the car, so they won't scam you like they did to me.
Reviewed March 1, 2026
This company is a scam as they tried to force us to buy insurance that we didn't need. We come from Canada and we knew that our insurance from Canada is valid in the US as well. They also knew that. We showed the guy at the desk our insurance policy and he said it is ok. However, when he then made us sign the agreement it said that we are agreeing to pay hundreds of dollars for additional insurance. The writing on the agreement was also on a blurry screen that was difficult to read. This is pure lying/deception and an attempt to defraud and scam customers. It was definitely not an honest mistake. This is likely their company policy unfortunately.
Reviewed Feb. 23, 2026
I am 74 years old, and had just disembarked from a 13 hour international flight. Prior to my trip, I had already rented and paid for a vehicle from Ace Rent A Car, through QEEQ.com. That charge was $460.54, dated 17 January, 2026. When I arrived at MIA, my wife and I stumbled our way to the car rental area, and found Ace Rent A Car. It was the only agency that did not have a line of customers waiting. I should have seen that as a warning signal.
I requested to add my wife as a driver. I also added third party coverage, and all-inclusive tolling. I was told that the additional driver was $14.99. But not PER DAY. I was told that the additional insurance was $22.99. But not PER DAY. The all-inclusive tolling, at $97.93, is highway robbery (no pun intended), especially since, in Florida, there is no such thing as a toll booth. One, HAS to have a tolling arrangement. There is license plate recognition, and this should be the preferred method of collection, based upon actual use. We hardly put any mileage on the car.
When I was handed the rental agreement, and saw the charge as $519.39. I made the assumption that this was the total charge, INCLUDING what I had already paid through QEEQ. No one made clear to me that this was a completely ADDITIONAL charge. Is it reasonable to expect that these additions would cost more than the original rental cost? Of course not. The presence of a signed document does not change the fact that I was scammed by ACE’s deceptive practices, taking advantage of aged and tired travelers. I am of a generation that expects and assumes honesty and clarity between merchants and customers. This was not the case in this transaction with ACE. I will never rent from them again, and I have learned a difficult lesson from this incident.
Reviewed Feb. 23, 2026
On February 22, 2026, I rented a car from ACE Rent-A-Car through Priceline.com. When I went to pick up the car at LAX, I was subjected to predatory scam practice by ACE. First, the agent did not believe I was from out of town, although I provided my Florida Drivers Lic. I was instructed to provide my personal car Insurance policy Declaration page. In 40 years of renting vehicles, I was never asked for a declaration page for rental vehicles. I also provided an itinerary to show my travel dates. The agent apparently thought for some reason that I was a local renter, although I provided all my information showing I lived in Florida. The agent at the counter was an extremely rude individual and subjected me to his rude behavior.
After reviewing my car insurance policy, he informed me that I will be charged $45.00 per day for the three days I was renting the vehicle. I informed him that I have the option to decline the coverage as stated in all rental agreements. I asked him where can I find information about this insurance he was charging me on their website or elsewhere. He could not. I strongly believe that since I was an out-of-town customer, he subjected me to this predatory policy. Priceline nor ACE provided me any help to resolve this issue. I am also filing a consumer complaint and Better Business Complaint. I paid the price that Priceline charged to my credit card and turned around and had to pay an additional $153.00 for 3 days of insurance that I already have through my policy. I am requesting a refund of this insurance charge.
Reviewed Feb. 20, 2026
I had reserved a car at MSP airport through National and there was a 3 hour wait to get a car, so they recommended I go to the Ace Rental Car counter. They were able to get a car for me. I was SHOCKED when I saw the invoice. The lady at counter didn't give me a daily rate for the car (I assumed it would be like other rental places) and it is NOT. Unreal! There are so many miscellaneous charges on the invoice! They charged over $10 a gallon for the gas to refill (other rental agencies are half that!) They charged a large amount for a secondary driver. I would have paid one third of this price with any other rental car company. I am furious and will NEVER use them again! STAY AWAY!
Reviewed Feb. 19, 2026
I love ACE rent a car! Very friendly and amazing staff on duty were Tehani and Harvey! Super kind and very accommodating. Great discounts and I had the best economical car rental experience ever. I would definitely rent here every time I visit Honolulu, HI. I suggest a pay raise and a bonus to Tehani and Harvey. They are just amazing. They even called to check in and make sure everything was okay and confirmed drop off to airport. My go to place to rent cars will always be ACE rent a car. Thanks! G
Reviewed Feb. 15, 2026
Already paid for my rental car a couple months before my trip. They advertise as being at the Las Vegas Airport. When we arrived we had to get on a shuttle bus, and then in a van. Was nowhere near the Airport. When we finally arrived, they refused to give the car without purchasing their insurance even after I showed my proof of insurance for the three vehicles I own and even after contacting my insurance company and putting them on the phone which proved I have FULL COVERAGE with all vehicles. After they still refused to rent me the car I asked for a refund which they also refused to give me. I almost called the police but then I decided to just pay them as I was too tired to argue and stranded in the middle of nowhere. Wound up costing me more than double the original fee. NEVER AGAIN!!!!
Reviewed Feb. 9, 2026
Ace is not worth it for their cheaper price. They're off site and the shuttle took too long to come in 10-degree weather at Newark Airport. They didn't have my prepaid bill, so I had to show it to them. They charge you $200 which is supposed to be returned to you. Afterwards they didn't credit me and said it takes up to 20 days! No company does this. They charged me for three extra hours when they shouldn't have. Terrible experience. DON'T RENT FROM THEM!!
Reviewed Feb. 6, 2026
A total rip off. Started with $5/day dor a total of $48 for two days. At the counter, they lied about having to purchase standard insurance since mine would not pay in Colorado, hidden fees, and $248 dollars later. Will never rent from these scam artists again.
Reviewed Feb. 2, 2026
Read all the negative reviews‼️ posted on Yelp, Google and elsewhere. ACE earns a zero rating from me. Ace Car Rental has a habit of accepting reservations and then canceling the reservations without notice. This happened to us on 1/31/2026 in St Croix. We had booked a reservation three months in advance. Upon arrival to the airport, we were told that ACE did not have a reservation in our name. This was despite the fact that we had a reservation confirmation and had paid for the vehicle in full. I wish I had read these reviews before making a decision to reserve with them. I can guarantee I will never try this company again.
Reviewed Jan. 18, 2026
Avoid this company – misleading practices and unacceptable behavior. We had a very negative experience with ACE Rent a Car at Warsaw Chopin Airport. The rental was booked and paid for online, including full AXA insurance, and we specifically selected a Nissan Qashqai (or similar) to accommodate a family of five with three suitcases.
What actually happened was deeply frustrating and felt deliberately misleading:
• At the counter, we were pressured to buy additional insurance, despite already having full coverage. The pressure only stopped after firm insistence.• Instead of the booked vehicle, we were given a Toyota Yaris, which is completely unsuitable for a family with children and luggage.
• We were sent to walk over 30 minutes outside in the snow, with children and suitcases, only to discover the car could not physically fit us.
• The staff claimed no alternative vehicle was available — until we asked to cancel the rental, at which point a Toyota RAV4 suddenly appeared, but only after demanding extra payment.
• The replacement car was handed over in the dark, without inspection, photos, or documentation, leaving us exposed.• At return, the car was not inspected, yet days later we received false damage claims.
• The security deposit was blocked for 1–2 months, an unreasonable and excessive period.
• A parking fine was issued but handled and paid by us independently.
This felt like a pattern of pressure tactics, lack of transparency, and abuse of customers, especially families arriving after long flights. We strongly do not recommend ACE Rent a Car, particularly at Warsaw Chopin Airport. Choose another company to avoid stress, hidden costs, and unpleasant surprises.
Reviewed Jan. 17, 2026
If I could give ACE “zero stars” I would have. The following is my honest opinion of our recent experience renting a car from ACE and it is my hope you do the research about ACE before renting from them. I wish I had. In my opinion, the discounted price from ACE is NOT worth all the headaches and lost vacation time that came with it. From start to finish, our experience with Ace Rent A Car was negative - their shuttle from the airport could not fit our 4 family members or luggage and took three shuttles and at least 45 minutes for my 3 family members and me to all get to ACE's offsite office.
When we finally got to ACE's office, only one person was working at the counter (2 “virtual agents” via video which were also dependent on the one in-person agent to finalize those peoples’ transactions). The line of renters stretched back to the entrance and it took well over an hour just to pick up our reserved, prepaid car.
The car we received was high-mileage (50K), poorly maintained, with heavily worn seats (damp from having been recently cleaned) and interior, with the sound and feel of a worn out CV joint/axle. The brakes were questionable and tires worn, and the ‘automatic headlights’ would turn on after dark but the tail lights and license plate light did NOT turn on, which I only discovered when wife drove it at night - - upon seeing it had no tail lights, I made her return immediately (we later found a way to turn on the tail lights too, but no car should automatically turn headlights on without also turning on tail lights), none of which instilled confidence in the safety of this car.
Because it was a two hour round trip drive to swap cars out (and, due to the length of time it took just to pick up our car originally) I chose to keep this junk wagon for the week and not take trips of any significant distance with it for fear it was mechanically unsound and not particularly safe. ACE's customer service was lacking at the very best and literally could not describe the return process to us via chat, a fundamental part of the rental process that occurs with every rental vehicle. After being on a chat for nearly 20 minutes and having gained nothing but clarity that the agent had no idea what the return process was and/or could not communicate a concise thought, they directed me to call the ACE office where I rented the car so that office could describe the return process to me.
I called the office several times during normal business hours at the phone number the customer service agent provided but nobody picked up the phone. I was never able to speak with anyone at the local ACE office would hate to have to rely on them in the event of a mechanical issue with the car since they had been unreachable under optimal conditions.
When I went to return the car on a short timeline for catching our return flight (I allotted one full hour to return the car because of my experience with ACE up to that point and the failure of any ACE representative to describe the return process), no one was at the designated “return” spot to check the car in and close our contract out. When I went into the office but before I could even ask, the single employee behind the rental desk asked “returning?” When I said “yes, but no one is outside to check in the car” she immediately snapped back “they are outside!” When told her again that no one was outside, she again snapped “they are outside!” She completely shut me down and didn’t offer to assist, even though nobody was in the office at that time and she was sitting at her desk doing absolutely nothing.
I have rented cars all over the world and can say, without a doubt, in my opinion this was the worst car rental experience I’ve had, start to finish. The “discounted” price from ACE could not possibly compensate for the enormous amount of lost vacation time and frustration getting/dropping off the car and dealing with unknowledgeable and seemingly hostile customer service representatives. The poor condition of the car left us with very little confidence that it would be able to get us from point A to point B safely or without breaking down (to be clear, fortunately, the car never broke down or had a safety issue).
I normally do not waste my limited time writing reviews unless they are to compliment people for providing excellent service. In this case, I am taking the time to give you my honest opinion of this experience in the hope that it will help others make a well informed decision about whether to rent from ACE. For us, however, we will NEVER rent another car from ACE, will only use the large car rental companies (Budget, Enterprise, Thrifty, etc., who are adept at customer service, provide relatively new, low mileage cars in excellent condition with brakes and tires you can have confidence in). Those cars may cost more and, of course, may also have unexpected issues that those companies typically quickly and effectively resolve, but no amount of savings was worth our wasted time, frustration, and having to put faith in the safety and mechanical soundness of what I would consider to be basically a third-rate car.
Reviewed Jan. 11, 2026
SCAM - ACE car rental Ft. Lauderdale airport. We verbally stated we didn’t need their car insurance and we signed off on invoice and without noticing they added coverage and charged us an additional $100. I reached out to ACE and was told they couldn’t refund the money.
Reviewed Dec. 29, 2025
Our family booked a car rental at the Ace Rent-A-Car at the Fort Lauderdale airport for December 24 to the 26th. Our family consists of five adults and we put that in the rental booking. I showed up to pick our vehicle up only to be given a Kia soul vehicle. I explained to the man that my booking was for a compact car and that was too small. He then switched me to a Kia Kona —-even smaller. I explained that our family and luggage would not fit and he said there’s nothing he can do.
We went out to the vehicle and tried to load everything up. We were forced to take the cover off the back and give it to Marco the mgr - it still only fit two of our suitcases in there. My children who are adults were forced to put their luggage on their laps so we could travel. I even showed the manager, Marco multiple Google searches that listed this vehicle as a sub compact car and he said their company recognizes it as a midsize compact car. I would highly recommend anybody looking to rent from this facility to make sure you do not get lied to like we were. Ultimately everything worked out, but it’s disappointing that we paid for something only to get a smaller vehicle.
Reviewed Dec. 23, 2025
They literally pulled a bait and switch. Said my contract was expired for the car I had reserved because they claimed I was supposed to be there at 1030 AM. They said the vehicle I reserved was gone. I booked the reservation through Expedia, where my flight info was in, knowing full well I’d be there at 8 PM. They then tried to upsell me on a Grand Wagoneer for nearly $2k more. In ended up with a much smaller SUV then I reserved, for nearly twice what my original reservation was for. And all because they knew they could get away with it because it’s two days prior to Christmas. Staff was incredible rude. Do not rent through them.
Reviewed Dec. 17, 2025
Reserved a car through Carentals.com for $140.94 at Dallas/Ft. Worth airport. By adding the collision waiver I lost gave up my original reservation and ended up paying over $500 for a two day rental! The agent coerced me into buying extra insurance, toll road coverage, and "concession fees" that were not in the original reservation. Local management and corporate management made no effort to make it right, their attitude "you signed for it you pay for it."
Reviewed Dec. 10, 2025
We rented from ACE at Atlanta airport. Do not be fooled by the lower price rentals on their bookings. Great price for 5 days but when we arrived to pick up our great deal, we were asked about insurance coverage. We told the lady we had coverage on the credit card we used to pay for rental and our personal auto insurance that covered the rental car. She basically told us they would need us to use ACE insurance coverage. If we didn’t she was not giving us the rental. The charge for their coverage was a total of $372 for a 163.00 rental. Total rip off. Do not waste your time or money on this company!! Stick with your well known rental companies with no hidden fees.
Reviewed Dec. 7, 2025
Ace Rent-A-Car at 8755 S. Las Vegas Blvd is scamming consumers by forcing them to buy their insurance, even though the consumer is fully covered by private insurance and by the card card company that covers physical damage to, or theft of, the rented vehicle. It also covers towing expenses and administrative fees. On November 6, 2025, I went to pick up the rental car that I reserved at ACE. When I arrived, I was asked for my driver’s license and credit. Afterwards, I was asked which insurance I’d like to purchase from them. I explained to the representative that I have insurance with GEICO that extends to rental cars and that my credit card also cover the rental car.
She then asked for the Declaration of my insurance. I called my son to have him text it to me, which he did. While I was speaking with my son. a man from the back approached and stood by my side. After I finished my phone conversation, the man asked if that’s my cat on my credit card. He then asked if the cat was going to ride in the car with me. I explained that my cat doesn’t like car rides and that my cat is not in Nevada.
The next thing I know the representative told me that they can’t accept my insurance since I’m not the policy holder because of a “new law in Nevada”, Senate Bill 194. She claimed that the bill states that drivers of rental cars in Nevada have to be the policyholder. She told me that my son needed to come to Las Vegas from out of state to sign to be an additional driver on the rental car. That did not make sense to me so I took a seat to read the bill. I read it twice and did not see anything that stated her claim so I asked her which clause of the bill is that ‘new law’ listed. She stated that she didn’t know so I went to read the bill again.
There is no clause in Senate bill 194 that states that a driver of a rental car in Nevada has to be the policyholder. Before I went back in to let her know that there is no clause that states her claim, I contacted the legislators office. They too, were unable to find a clause that stated her claim and recommended that I contact the Nevada Division of Insurance. They were familiar with the Senate bill, but not with what the representative at Ace was claiming. They recommended that I contact my insurance company because they should know for sure.
My insurance company was unable to find anything that stated the claim of the representative at ACE. He advised me that he is not licensed in Nevada and to contact a Nevada licensed insurance agent. I contacted two different Nevada licensed agents and neither were able to find anything to support the claim of the ACE representative.
After I had solid confirmation that Senate bill 194 does not state that drivers of rental cars in Nevada have to be the policyholder of the insurance, I approached the front desk to let the representative know that there is no such law requiring drivers in Nevada to be the policyholder of insurance in order to rent a car. The representative then pointed to the display on the counter regarding the Senate Bill194 and told me to read it. I let her know that I already read it and I already researched it. She said, “no read this.” —pointing to the small print, which stated that they have the right to refuse service to anyone. So because I refuse to allow them to scam me out of buying their insurance when I’m fully covered by my own private insurance and by my credit card, they refused to rent a car to me.
In hindsight, I guess the presence of the manager coming from the back office to stand near me, was an intimidation tactic to force me to buy their insurance. Eventually, I went next-door to FOX Car Rental to see about renting a car, but since it was the same-day rental, the car price was doubled. I decided not to rent but I did ask them what need to rent a car in Nevada. They said what I’ve always been told every time I rent a car in Nevada— that I need a valid driver's license, insurance that extends to the rental car, and a valid credit for the deposit. I asked them if I had to be the policyholder of the insurance to rent a car. They said, “ WE DON’T CARE WHO’S THE POLICYHOLDER AS LONG AS YOU ARE COVERED!”
No other car company in Nevada, that I have found, has that same rule that ACE Rent A Car has. On November 26, 2025 I rent it a car from Dollar Car Rental in Las Vegas Vegas. There was no mention of Senate bill 194. ACE RENT A CAR is exploiting their non-suspecting customers by taking advantage of Nevada Senate Bill 194. Dumb criminals! They should have just said that was their policy, not the law in Nevada and I would not have had a reason to research and find out that ACE RENT A CAR on Las Vegas Blvd is scamming their customers!
Reviewed Nov. 25, 2025
Here you go, I usually don’t like writing bad reviews, but I decided to this time because renting from this company cost us more money and came with bad customer service. I rented a compact car from LAX because the price looked affordable, but when I picked it up they refused to accept my insurance and forced me to buy theirs. I ended up paying more than I would have for a luxury car. The scam wasn’t disclosed on the third-party website, and they blamed it on the website instead of taking responsibility.
Reviewed Nov. 24, 2025
This a a very misleading company. My original quote was $450 at time of booking. When I checked in the total was over $900 and here’s the reason why it jumped so much.... They require you to buy their insurance which is $200 more than what is quoted during the reservation. Nothing is mentioned about this at time of booking. Which is NOT required so this is a flat out lie…. Scam! Then I’m also charged a $200 fee for damage protection… which after a week I still haven’t received. Do NOT rent from this company. They have very deceptive marketing and pricing.
Reviewed Nov. 23, 2025
Even though I had my insurance they asked me to pay extra for insurance. They also asked me to pay more because I was a little late for pickup. Basically they will con you to pay more, knowing that you have no other options at that very last moment.
Reviewed Nov. 18, 2025
SCAM SCAM SCAM. Rented a car at Las Vegas airport location. At the time of car pick up I clearly opted to use my own insurance. However the salesman falsely added the insurance purchase in my agreement and in final bill I had to pay 150 dollars extra. Customer service is horrible. Stay away from ACE car rental….
Reviewed Nov. 9, 2025
I reserved a car online for about $100, but at pickup ACE charged $170, claiming that “Florida law requires renters to purchase the company’s insurance.” This statement is false — Florida does not require customers to buy a rental company’s insurance if they already have coverage or choose to decline.
When I questioned the charge, the staff insisted it was mandatory and refused to honor the quoted price. It felt intentionally misleading, especially since no such disclosure appeared during booking. I verified afterward with the Florida Department of Financial Services that this is not required by law. I strongly caution other renters to double-check all fees and “mandatory” coverages before paying. Transparency matters, and this experience left me with a loss of trust in ACE’s Florida operations.
Reviewed Nov. 8, 2025
Our rental agent "Shevan" was extremely rude and condescending. When we came up to the desk he was immersed in his phone, we had to call out to him to get his attention. Then he wouldn't give my partner her veteran discount because we had prepaid. What kind of business that sports a red, white and blue logo, doesn't honor a veteran's discount?! When I tried to explain what he was saying to my partner, he interrupted me and mansplained the exact information I had already told her with an extremely condescending tone. I think he seriously has a problem with women or veterans, or both. He rolled his eyes at us, talked down to us and made us extremely uncomfortable. When I asked him if we would be emailed a customer survey he and his colleagues looked like a deer in headlights and said they didn't know. Which is definitely not true. Don't bring your business here. They are discriminatory and rude.
Reviewed Nov. 6, 2025
It’s a scam. I booked the reservation from Priceline, it shows the pickup is at airport rental car center, but actually I need to take another shuttle and 20min drive to the pickup location. During pickup, I specifically said I don’t need insurance, and my own car insurance will cover it. I also signed my initials in related sections. But they charged insurance for my rental, and when I called them, they said I didn’t show my insurance during pickup, which they have never ask me to show it. The final price they charged me is way higher than what was quoted when I made the reservation from Priceline. There are so many fees which I never see in other rental car companies. It’s a scam, never rent from this company!
Reviewed Oct. 30, 2025
I used this co. through Expedia since it's the only co. listed on the site with Jeep available on that city. I rent it on 10/28/2025 at the Lanai City Airport. There were 3 Jeeps available on the lot but all dirty inside and outside. Once I got into the "first Jeep", then I drove off the lot, "lower tire pressure" reported on dashboard. I drove back and got the 2nd Jeep, then "oil chance required" warning information was on. I drove back then the agent wanted me to drive the first "lower tire pressure" Jeep and indicated just wait inside the car for a technician to inflate the tire. I had to wait for 30 min then I complain to the agent. The agent yell at me and said "Drive the car back to lot and I will refund you the $." Since I came a long way to Lanai City to rent the Jeep for just a day, I suffered through.
One hour later, a technician finally inflated the tire with the proper pressure. When I returned the car, I had to show the agent that the car was 3/4 tank full on picture otherwise the agent would charge me with 1/4 of tank gas fees. She ignored it. Was documented on the paper. If I did not have a picture to prove my point, I would being charge with gas I did not use.
ACE Rent A Car Company Information
- Company Name:
- ACE Rent A Car
- Year Founded:
- 1966
- Address:
- 4529 West 96th Street
- City:
- Indianapolis
- State/Province:
- IN
- Postal Code:
- 46241
- Website:
- www.acerentacar.com