ACE Rent A Car Reviews
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About ACE Rent A Car
- Friendly and helpful staff
- Affordable pricing options
- Long wait times for service
- Poor vehicle condition reported
ACE Rent A Car Reviews
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Reviewed Feb. 20, 2026
I had reserved a car at MSP airport through National and there was a 3 hour wait to get a car, so they recommended I go to the Ace Rental Car counter. They were able to get a car for me. I was SHOCKED when I saw the invoice. The lady at counter didn't give me a daily rate for the car (I assumed it would be like other rental places) and it is NOT. Unreal! There are so many miscellaneous charges on the invoice! They charged over $10 a gallon for the gas to refill (other rental agencies are half that!) They charged a large amount for a secondary driver. I would have paid one third of this price with any other rental car company. I am furious and will NEVER use them again! STAY AWAY!
Reviewed Feb. 19, 2026
I love ACE rent a car! Very friendly and amazing staff on duty were Tehani and Harvey! Super kind and very accommodating. Great discounts and I had the best economical car rental experience ever. I would definitely rent here every time I visit Honolulu, HI. I suggest a pay raise and a bonus to Tehani and Harvey. They are just amazing. They even called to check in and make sure everything was okay and confirmed drop off to airport. My go to place to rent cars will always be ACE rent a car. Thanks! G
Reviewed Feb. 15, 2026
Already paid for my rental car a couple months before my trip. They advertise as being at the Las Vegas Airport. When we arrived we had to get on a shuttle bus, and then in a van. Was nowhere near the Airport. When we finally arrived, they refused to give the car without purchasing their insurance even after I showed my proof of insurance for the three vehicles I own and even after contacting my insurance company and putting them on the phone which proved I have FULL COVERAGE with all vehicles. After they still refused to rent me the car I asked for a refund which they also refused to give me. I almost called the police but then I decided to just pay them as I was too tired to argue and stranded in the middle of nowhere. Wound up costing me more than double the original fee. NEVER AGAIN!!!!
Reviewed Feb. 9, 2026
Ace is not worth it for their cheaper price. They're off site and the shuttle took too long to come in 10-degree weather at Newark Airport. They didn't have my prepaid bill, so I had to show it to them. They charge you $200 which is supposed to be returned to you. Afterwards they didn't credit me and said it takes up to 20 days! No company does this. They charged me for three extra hours when they shouldn't have. Terrible experience. DON'T RENT FROM THEM!!
Reviewed Feb. 6, 2026
A total rip off. Started with $5/day dor a total of $48 for two days. At the counter, they lied about having to purchase standard insurance since mine would not pay in Colorado, hidden fees, and $248 dollars later. Will never rent from these scam artists again.
Reviewed Feb. 2, 2026
Read all the negative reviews‼️ posted on Yelp, Google and elsewhere. ACE earns a zero rating from me. Ace Car Rental has a habit of accepting reservations and then canceling the reservations without notice. This happened to us on 1/31/2026 in St Croix. We had booked a reservation three months in advance. Upon arrival to the airport, we were told that ACE did not have a reservation in our name. This was despite the fact that we had a reservation confirmation and had paid for the vehicle in full. I wish I had read these reviews before making a decision to reserve with them. I can guarantee I will never try this company again.
Reviewed Jan. 18, 2026
Avoid this company – misleading practices and unacceptable behavior. We had a very negative experience with ACE Rent a Car at Warsaw Chopin Airport. The rental was booked and paid for online, including full AXA insurance, and we specifically selected a Nissan Qashqai (or similar) to accommodate a family of five with three suitcases.
What actually happened was deeply frustrating and felt deliberately misleading:
• At the counter, we were pressured to buy additional insurance, despite already having full coverage. The pressure only stopped after firm insistence.• Instead of the booked vehicle, we were given a Toyota Yaris, which is completely unsuitable for a family with children and luggage.
• We were sent to walk over 30 minutes outside in the snow, with children and suitcases, only to discover the car could not physically fit us.
• The staff claimed no alternative vehicle was available — until we asked to cancel the rental, at which point a Toyota RAV4 suddenly appeared, but only after demanding extra payment.
• The replacement car was handed over in the dark, without inspection, photos, or documentation, leaving us exposed.• At return, the car was not inspected, yet days later we received false damage claims.
• The security deposit was blocked for 1–2 months, an unreasonable and excessive period.
• A parking fine was issued but handled and paid by us independently.
This felt like a pattern of pressure tactics, lack of transparency, and abuse of customers, especially families arriving after long flights. We strongly do not recommend ACE Rent a Car, particularly at Warsaw Chopin Airport. Choose another company to avoid stress, hidden costs, and unpleasant surprises.
Reviewed Jan. 17, 2026
If I could give ACE “zero stars” I would have. The following is my honest opinion of our recent experience renting a car from ACE and it is my hope you do the research about ACE before renting from them. I wish I had. In my opinion, the discounted price from ACE is NOT worth all the headaches and lost vacation time that came with it. From start to finish, our experience with Ace Rent A Car was negative - their shuttle from the airport could not fit our 4 family members or luggage and took three shuttles and at least 45 minutes for my 3 family members and me to all get to ACE's offsite office.
When we finally got to ACE's office, only one person was working at the counter (2 “virtual agents” via video which were also dependent on the one in-person agent to finalize those peoples’ transactions). The line of renters stretched back to the entrance and it took well over an hour just to pick up our reserved, prepaid car.
The car we received was high-mileage (50K), poorly maintained, with heavily worn seats (damp from having been recently cleaned) and interior, with the sound and feel of a worn out CV joint/axle. The brakes were questionable and tires worn, and the ‘automatic headlights’ would turn on after dark but the tail lights and license plate light did NOT turn on, which I only discovered when wife drove it at night - - upon seeing it had no tail lights, I made her return immediately (we later found a way to turn on the tail lights too, but no car should automatically turn headlights on without also turning on tail lights), none of which instilled confidence in the safety of this car.
Because it was a two hour round trip drive to swap cars out (and, due to the length of time it took just to pick up our car originally) I chose to keep this junk wagon for the week and not take trips of any significant distance with it for fear it was mechanically unsound and not particularly safe. ACE's customer service was lacking at the very best and literally could not describe the return process to us via chat, a fundamental part of the rental process that occurs with every rental vehicle. After being on a chat for nearly 20 minutes and having gained nothing but clarity that the agent had no idea what the return process was and/or could not communicate a concise thought, they directed me to call the ACE office where I rented the car so that office could describe the return process to me.
I called the office several times during normal business hours at the phone number the customer service agent provided but nobody picked up the phone. I was never able to speak with anyone at the local ACE office would hate to have to rely on them in the event of a mechanical issue with the car since they had been unreachable under optimal conditions.
When I went to return the car on a short timeline for catching our return flight (I allotted one full hour to return the car because of my experience with ACE up to that point and the failure of any ACE representative to describe the return process), no one was at the designated “return” spot to check the car in and close our contract out. When I went into the office but before I could even ask, the single employee behind the rental desk asked “returning?” When I said “yes, but no one is outside to check in the car” she immediately snapped back “they are outside!” When told her again that no one was outside, she again snapped “they are outside!” She completely shut me down and didn’t offer to assist, even though nobody was in the office at that time and she was sitting at her desk doing absolutely nothing.
I have rented cars all over the world and can say, without a doubt, in my opinion this was the worst car rental experience I’ve had, start to finish. The “discounted” price from ACE could not possibly compensate for the enormous amount of lost vacation time and frustration getting/dropping off the car and dealing with unknowledgeable and seemingly hostile customer service representatives. The poor condition of the car left us with very little confidence that it would be able to get us from point A to point B safely or without breaking down (to be clear, fortunately, the car never broke down or had a safety issue).
I normally do not waste my limited time writing reviews unless they are to compliment people for providing excellent service. In this case, I am taking the time to give you my honest opinion of this experience in the hope that it will help others make a well informed decision about whether to rent from ACE. For us, however, we will NEVER rent another car from ACE, will only use the large car rental companies (Budget, Enterprise, Thrifty, etc., who are adept at customer service, provide relatively new, low mileage cars in excellent condition with brakes and tires you can have confidence in). Those cars may cost more and, of course, may also have unexpected issues that those companies typically quickly and effectively resolve, but no amount of savings was worth our wasted time, frustration, and having to put faith in the safety and mechanical soundness of what I would consider to be basically a third-rate car.
Reviewed Jan. 11, 2026
SCAM - ACE car rental Ft. Lauderdale airport. We verbally stated we didn’t need their car insurance and we signed off on invoice and without noticing they added coverage and charged us an additional $100. I reached out to ACE and was told they couldn’t refund the money.
Reviewed Dec. 29, 2025
Our family booked a car rental at the Ace Rent-A-Car at the Fort Lauderdale airport for December 24 to the 26th. Our family consists of five adults and we put that in the rental booking. I showed up to pick our vehicle up only to be given a Kia soul vehicle. I explained to the man that my booking was for a compact car and that was too small. He then switched me to a Kia Kona —-even smaller. I explained that our family and luggage would not fit and he said there’s nothing he can do.
We went out to the vehicle and tried to load everything up. We were forced to take the cover off the back and give it to Marco the mgr - it still only fit two of our suitcases in there. My children who are adults were forced to put their luggage on their laps so we could travel. I even showed the manager, Marco multiple Google searches that listed this vehicle as a sub compact car and he said their company recognizes it as a midsize compact car. I would highly recommend anybody looking to rent from this facility to make sure you do not get lied to like we were. Ultimately everything worked out, but it’s disappointing that we paid for something only to get a smaller vehicle.
Reviewed Dec. 23, 2025
They literally pulled a bait and switch. Said my contract was expired for the car I had reserved because they claimed I was supposed to be there at 1030 AM. They said the vehicle I reserved was gone. I booked the reservation through Expedia, where my flight info was in, knowing full well I’d be there at 8 PM. They then tried to upsell me on a Grand Wagoneer for nearly $2k more. In ended up with a much smaller SUV then I reserved, for nearly twice what my original reservation was for. And all because they knew they could get away with it because it’s two days prior to Christmas. Staff was incredible rude. Do not rent through them.
Reviewed Dec. 17, 2025
Reserved a car through Carentals.com for $140.94 at Dallas/Ft. Worth airport. By adding the collision waiver I lost gave up my original reservation and ended up paying over $500 for a two day rental! The agent coerced me into buying extra insurance, toll road coverage, and "concession fees" that were not in the original reservation. Local management and corporate management made no effort to make it right, their attitude "you signed for it you pay for it."
Reviewed Dec. 10, 2025
We rented from ACE at Atlanta airport. Do not be fooled by the lower price rentals on their bookings. Great price for 5 days but when we arrived to pick up our great deal, we were asked about insurance coverage. We told the lady we had coverage on the credit card we used to pay for rental and our personal auto insurance that covered the rental car. She basically told us they would need us to use ACE insurance coverage. If we didn’t she was not giving us the rental. The charge for their coverage was a total of $372 for a 163.00 rental. Total rip off. Do not waste your time or money on this company!! Stick with your well known rental companies with no hidden fees.
Reviewed Dec. 7, 2025
Ace Rent-A-Car at 8755 S. Las Vegas Blvd is scamming consumers by forcing them to buy their insurance, even though the consumer is fully covered by private insurance and by the card card company that covers physical damage to, or theft of, the rented vehicle. It also covers towing expenses and administrative fees. On November 6, 2025, I went to pick up the rental car that I reserved at ACE. When I arrived, I was asked for my driver’s license and credit. Afterwards, I was asked which insurance I’d like to purchase from them. I explained to the representative that I have insurance with GEICO that extends to rental cars and that my credit card also cover the rental car.
She then asked for the Declaration of my insurance. I called my son to have him text it to me, which he did. While I was speaking with my son. a man from the back approached and stood by my side. After I finished my phone conversation, the man asked if that’s my cat on my credit card. He then asked if the cat was going to ride in the car with me. I explained that my cat doesn’t like car rides and that my cat is not in Nevada.
The next thing I know the representative told me that they can’t accept my insurance since I’m not the policy holder because of a “new law in Nevada”, Senate Bill 194. She claimed that the bill states that drivers of rental cars in Nevada have to be the policyholder. She told me that my son needed to come to Las Vegas from out of state to sign to be an additional driver on the rental car. That did not make sense to me so I took a seat to read the bill. I read it twice and did not see anything that stated her claim so I asked her which clause of the bill is that ‘new law’ listed. She stated that she didn’t know so I went to read the bill again.
There is no clause in Senate bill 194 that states that a driver of a rental car in Nevada has to be the policyholder. Before I went back in to let her know that there is no clause that states her claim, I contacted the legislators office. They too, were unable to find a clause that stated her claim and recommended that I contact the Nevada Division of Insurance. They were familiar with the Senate bill, but not with what the representative at Ace was claiming. They recommended that I contact my insurance company because they should know for sure.
My insurance company was unable to find anything that stated the claim of the representative at ACE. He advised me that he is not licensed in Nevada and to contact a Nevada licensed insurance agent. I contacted two different Nevada licensed agents and neither were able to find anything to support the claim of the ACE representative.
After I had solid confirmation that Senate bill 194 does not state that drivers of rental cars in Nevada have to be the policyholder of the insurance, I approached the front desk to let the representative know that there is no such law requiring drivers in Nevada to be the policyholder of insurance in order to rent a car. The representative then pointed to the display on the counter regarding the Senate Bill194 and told me to read it. I let her know that I already read it and I already researched it. She said, “no read this.” —pointing to the small print, which stated that they have the right to refuse service to anyone. So because I refuse to allow them to scam me out of buying their insurance when I’m fully covered by my own private insurance and by my credit card, they refused to rent a car to me.
In hindsight, I guess the presence of the manager coming from the back office to stand near me, was an intimidation tactic to force me to buy their insurance. Eventually, I went next-door to FOX Car Rental to see about renting a car, but since it was the same-day rental, the car price was doubled. I decided not to rent but I did ask them what need to rent a car in Nevada. They said what I’ve always been told every time I rent a car in Nevada— that I need a valid driver's license, insurance that extends to the rental car, and a valid credit for the deposit. I asked them if I had to be the policyholder of the insurance to rent a car. They said, “ WE DON’T CARE WHO’S THE POLICYHOLDER AS LONG AS YOU ARE COVERED!”
No other car company in Nevada, that I have found, has that same rule that ACE Rent A Car has. On November 26, 2025 I rent it a car from Dollar Car Rental in Las Vegas Vegas. There was no mention of Senate bill 194. ACE RENT A CAR is exploiting their non-suspecting customers by taking advantage of Nevada Senate Bill 194. Dumb criminals! They should have just said that was their policy, not the law in Nevada and I would not have had a reason to research and find out that ACE RENT A CAR on Las Vegas Blvd is scamming their customers!
Reviewed Nov. 25, 2025
Here you go, I usually don’t like writing bad reviews, but I decided to this time because renting from this company cost us more money and came with bad customer service. I rented a compact car from LAX because the price looked affordable, but when I picked it up they refused to accept my insurance and forced me to buy theirs. I ended up paying more than I would have for a luxury car. The scam wasn’t disclosed on the third-party website, and they blamed it on the website instead of taking responsibility.
Reviewed Nov. 24, 2025
This a a very misleading company. My original quote was $450 at time of booking. When I checked in the total was over $900 and here’s the reason why it jumped so much.... They require you to buy their insurance which is $200 more than what is quoted during the reservation. Nothing is mentioned about this at time of booking. Which is NOT required so this is a flat out lie…. Scam! Then I’m also charged a $200 fee for damage protection… which after a week I still haven’t received. Do NOT rent from this company. They have very deceptive marketing and pricing.
Reviewed Nov. 23, 2025
Even though I had my insurance they asked me to pay extra for insurance. They also asked me to pay more because I was a little late for pickup. Basically they will con you to pay more, knowing that you have no other options at that very last moment.
Reviewed Nov. 18, 2025
SCAM SCAM SCAM. Rented a car at Las Vegas airport location. At the time of car pick up I clearly opted to use my own insurance. However the salesman falsely added the insurance purchase in my agreement and in final bill I had to pay 150 dollars extra. Customer service is horrible. Stay away from ACE car rental….
Reviewed Nov. 9, 2025
I reserved a car online for about $100, but at pickup ACE charged $170, claiming that “Florida law requires renters to purchase the company’s insurance.” This statement is false — Florida does not require customers to buy a rental company’s insurance if they already have coverage or choose to decline.
When I questioned the charge, the staff insisted it was mandatory and refused to honor the quoted price. It felt intentionally misleading, especially since no such disclosure appeared during booking. I verified afterward with the Florida Department of Financial Services that this is not required by law. I strongly caution other renters to double-check all fees and “mandatory” coverages before paying. Transparency matters, and this experience left me with a loss of trust in ACE’s Florida operations.
Reviewed Nov. 8, 2025
Our rental agent "Shevan" was extremely rude and condescending. When we came up to the desk he was immersed in his phone, we had to call out to him to get his attention. Then he wouldn't give my partner her veteran discount because we had prepaid. What kind of business that sports a red, white and blue logo, doesn't honor a veteran's discount?! When I tried to explain what he was saying to my partner, he interrupted me and mansplained the exact information I had already told her with an extremely condescending tone. I think he seriously has a problem with women or veterans, or both. He rolled his eyes at us, talked down to us and made us extremely uncomfortable. When I asked him if we would be emailed a customer survey he and his colleagues looked like a deer in headlights and said they didn't know. Which is definitely not true. Don't bring your business here. They are discriminatory and rude.
Reviewed Nov. 6, 2025
It’s a scam. I booked the reservation from Priceline, it shows the pickup is at airport rental car center, but actually I need to take another shuttle and 20min drive to the pickup location. During pickup, I specifically said I don’t need insurance, and my own car insurance will cover it. I also signed my initials in related sections. But they charged insurance for my rental, and when I called them, they said I didn’t show my insurance during pickup, which they have never ask me to show it. The final price they charged me is way higher than what was quoted when I made the reservation from Priceline. There are so many fees which I never see in other rental car companies. It’s a scam, never rent from this company!
Reviewed Oct. 30, 2025
I used this co. through Expedia since it's the only co. listed on the site with Jeep available on that city. I rent it on 10/28/2025 at the Lanai City Airport. There were 3 Jeeps available on the lot but all dirty inside and outside. Once I got into the "first Jeep", then I drove off the lot, "lower tire pressure" reported on dashboard. I drove back and got the 2nd Jeep, then "oil chance required" warning information was on. I drove back then the agent wanted me to drive the first "lower tire pressure" Jeep and indicated just wait inside the car for a technician to inflate the tire. I had to wait for 30 min then I complain to the agent. The agent yell at me and said "Drive the car back to lot and I will refund you the $." Since I came a long way to Lanai City to rent the Jeep for just a day, I suffered through.
One hour later, a technician finally inflated the tire with the proper pressure. When I returned the car, I had to show the agent that the car was 3/4 tank full on picture otherwise the agent would charge me with 1/4 of tank gas fees. She ignored it. Was documented on the paper. If I did not have a picture to prove my point, I would being charge with gas I did not use.
Reviewed Oct. 26, 2025
-When customers arrive at the counter, agents often:
-Add undisclosed insurance charges (even if you already have coverage).
- Claim certain insurances are mandatory (e.g., liability, CDW, or supplemental coverage).
👉 The result: the final rental cost ends up much higher than the quoted online rate.
Reviewed Oct. 24, 2025
Had a reservation through CaRentals.com for $140 including all taxes and fees. The agent used scare tactics to add extra insurance and toll tag. Final cost ended up at $501! The agent neglected to tell me that because I added the insurance I no longer had the original agreed upon rental fee. That allowed them to add over $160 in additional taxes and fees. Apparently there3 is a financial incentive for the agents to add extra fees. Terrible customer service attitude "You signed it. You pay for it."
Reviewed Oct. 22, 2025
My wife just went through getting a car at Tampa, FL location. The absolute worst experience renting cars, ever. First time ever she was asked for a proof of insurance. Usually a name of the insurance company suffices. She asked me to assist over the phone. The agent named Andy was incredibly rude to her, rude to me, and refused to speak to me. He also refused to specify what kind of a document would satisfy him. He refused to give his last name and prevented her from taking a picture. The supervisor was equally unhelpful. We are insured with Travelers, and it took me 15 minutes on the phone with an agent to get a document with my wife's name. We only booked with this company because the rate was ok, and they are located at the airport, not offsite. Don't make our mistake!
Reviewed Oct. 21, 2025
I’m posting because ACE Car Rental has very deceptive practices and I don’t want anyone else to suffer the cost like we did. The language for LDW is especially confusing because it’s located in the area where you DECLINE optional stuff. Even after verbally discussing we didn’t need additional insurance of any kind and the rep reviewing our policy coverages on my phone she still had us initial all the boxes and boom we inadvertently agreed to this no purpose coverage. Very deceptive.
Reviewed Oct. 21, 2025
I’ll never rent from ACE again. Their customer service was awful, rude, unprofessional, and completely unhelpful. They forced me to buy their own insurance, even though I had my own coverage. The insurance was outrageously expensive, costing me $150 for just two days of basic liability. It feels like they trick people into paying hidden fees and unnecessary costs. If you’re thinking about renting from ACE, don’t do it. Save yourself the frustration and go somewhere else.
Reviewed Oct. 14, 2025
We waited 90 mins for the car. 2 people working if you want to call them working. I also had to pay for a drop off early fee $30 because they don’t open until 6. I needed to drop it off by 5:45 am because I had a flight to catch. Do not use this company. They suck!
Reviewed Oct. 12, 2025
Avoid Ace Rental Car – Not Worth the Hassle. Don’t waste your time trying to save a few bucks with Ace Rental Car—it’s simply not worth it. I live in downtown Los Angeles and needed a rental car for a week. A friend recommended Ace, so I booked a car with them. After an expensive Uber ride to their location, the problems started. They asked for my ID and credit card, which is standard. But then, because I’m a local resident, they required a utility bill. I provided a phone bill, but the employee said that wasn’t acceptable—they only accept gas or electricity bills.
The issue is, I live in an apartment complex where gas and electricity are included in the rent, so I don’t receive separate utility bills. Despite explaining this, they refused to give me the rental and also said they couldn't refund my money due to company policy. Isn’t a phone bill still considered a utility bill? Bottom line: this company is rigid, unhelpful, and their policies make no sense. I strongly recommend staying away from Ace Rental Car.
Reviewed Oct. 5, 2025
Got to the counter, no car the size we reserved were available BUT we could be put on a wait list, wait two hours for a possible car or pay substantially more. We were left looking for another car at the last minute. BEWARE!!
ACE Rent A Car Company Information
- Company Name:
- ACE Rent A Car
- Year Founded:
- 1966
- Address:
- 4529 West 96th Street
- City:
- Indianapolis
- State/Province:
- IN
- Postal Code:
- 46241
- Website:
- www.acerentacar.com