ACE Rent A Car Reviews

I asked to extended the rental. They agreed but did not told me of the rate changed, double what was in the contract. I should have been better taking their car back and rent another car somewhere else or even at their place would have been cheaper. I call the company and it is a location decision. The staff was even laughing at my name as they could not understand it... REALLY UNPROFESSIONAL. PLEASE avoid them at any cost.

This is my first and last time renting from this company. First of all my rental had been prepaid prior to picking up the car. After arriving at the rental agency and told them my rental and rental insurance had been prepaid was told that didn't go thru and it was not all the charges. When turning in the car asked for a receipt and it was given. Imagine my dismay upon my return home to find two different invoices in my email. So I called my credit card company to dispute the charges and was informed of a 3rd totally different amount that was charged to our account. I would like to dispute all the charges on my account except the original amount posted in June of this year. I am a senior citizen and feel that I have been preyed upon my this dishonest company.

Had the car a week. Yesterday afternoon, 10/1/18, car was completely dead when I tried to start. I called the # on agreement as instructed when there is a breakdown. I was put on hold 5 times at what I assume was the Ft. Lauderdale Airport location I rented from. Agent always answered, "Good morning, welcome to ACE, please hold," and placed me on hold before I could get no halfway out of my mouth. Decided to call the nearest location, West Palm Beach, FL. Actually got to talk to someone and explain the situation. She asked the # I called, I told her, (954)764-1008, she stated that is the wrong # and quickly transferred me. As soon as an agent answered I got the same treatment as stated above. After two more times of waiting through the holding period I hung up.

DO NOT RENT from ACE. I been disputing a charge on a bill for more than 5 months now and when I finally get to someone I was told that the company I rented from is now close and it was privately own so they can't assist me that I need to dispute the charges with my credit card company. Now I'm stuck with 400.oo worst of bill from E-Z PASS and charges and penalty fee for a E-Z PASS that I was told was on the car and will only be charge if it was use which it was but the company refuse to pay for it so I got 5 bills which I don't mind paying but they refuse to waive the penalty fee. E-Z PASS refuse to waive the penalty fee after I try to dispute the charges. Below is my confirmation:

AWFUL CUSTOMER SERVICE!!! First we had a confirmation to rent a car from someplace in Calgary on JULY 19, 2018, which was a mistake. We called and changed it to the airport, the lady waived the fee. We arrived at the airport, the rental car people said, "We don't have a reservation for you, your car is in the city at a location a half hour away." Already now behind in our schedule, we took an Uber to the city 40$ ride. We arrive, no car, they put us in a minivan and said we won't have any fee to turn it into the airport location on the 26th.

I'm a Federal Government traveler and I've been dealing with rental companies for almost 9 years and so far this is the worst. Last week had the worst experience with the ACE company (located in Miami Intl. Airport)... Horrible customer service (very disrespectful) and at the time you get to the front desk they changed the numbers... Not good at all!! And last but not least when I get to the car, the car looked like someone used for a bank robbery the day before!! LOL... Don't try, trust me! Ahh let's not forget that the facilities are way outside of the airport and they looked so weird and suspicious!! I'm still waiting to get my insurance refund and it's being almost two weeks.

Never ever rent from ACE Rent A Car. Having rented hundreds of cars in the US and abroad from almost every major company, I have never seen such unprofessional service. I rented from the Las Vegas airport location. They left me waiting for their shuttle for almost an hour in 106 degree heat. Their phone is on a loop so you cannot reach them by phone. Corporate was aware of this. They then insisted that I not use a debit card and promised to bill the debit card when I returned the car. When returning the car, they refused to use my debit card even though their own notes showed they promised to do so.

I waited three and a half hours to get my car. I missed half of my father's funeral because of this. They ran out of cars due to overbooking. They had the nerve to tell me that if I got there at my scheduled time I wouldn’t of had to wait over three hours. I was pissed because I showed up 30 min early and waited in line for two and a half hours before I even made it to the counter. I was charged more than the original price I was quoted online and couldn’t do anything about. If I knew my way around Ft. Lauderdale I would of left and went somewhere else. DO NOT RENT FROM THEM! They are rude, understaffed, overcharge you, and take hours to get you your car.

Do not be fooled by the low prices. I booked and paid for a Ford Explorer from ACE through their website to be picked up in Santiago International Airport, Dominican Republic weeks in advance. Upon arrival I went straight to the counter and informed the agent on duty that I had a reservation and gave him my information. He looked at his monitor and after 2 minutes staring at his monitor he tells me that they don't have a car for me. I started to panic because that was my only form of transportation and I didn't tell anyone I was coming.

I hired a car at Toulouse airport France via Expedia and on arriving at the desk, the salesperson suggested that for Euro 3 per day extra I could upgrade to a larger car. The upgrade was actually a Fiat 500. Is there actually any car that is smaller than a Fiat 500? I sincerely doubt it. Then the sales person presented me with a sheet of paper with a long list of items that I would be responsible for if I didn't take up their insurance of €18 per day. This list included all parts of the car and I was told that I would be responsible for any breakdowns, towing, mechanical problems etc. as well of course as any damage to the vehicle.

Rented a car from Saint Pete Clearwater airport. They are N0T at airport as we paid for airport taxes which to leave car at airport for an early flight. They scam you 20$ to leave car at airport. Joke! Car we got was dirty first observation then the gas tank was half full. Lady says no worries bring it back half full. Which when you are refilling how can one know where half is so of course they got car back with more gas than we got it. Then on Sun Pass we paid for and as we drive thru the toll it says STOP pay toll! The topper some dog hair on seat send us a $150 fee to vacuum car! Are you kidding me.

During our trip to Las Vegas wife misplace the set of keys. Had to call office to get a set brought out to hotel. Later she realized she had them in the bottom of her purse just 10 min after they brought a new set. Called office. They instructed us to just bring back when we return car at the end and no charge. We did as they asked. I even went to the manager office in the back, spoke to lady running the show and she said no problem. Had even confirmed the amount I WOULD BE CHARGE. Asked for the receipt. She said, "No, we will email that to you." Right as we get on the plane the email is sent with the $200.00 charge still on the bill. I have tried calling customer service. They will switch me to that location, and guess what? No one ever answers.

I had a reservation (via Expedia) to pick up a rental car August 4th at the Toronto airport. Knowing it was an off-site rental, I followed the directions on your website to go to where the shuttle was meant to pick customers up. I used the courtesy phones, as directed, to call Ace. I called at least 10 times (the phone ringing 12 times each call) before anyone answered the phone. When someone finally answered, I was told that the shuttle would pick me up in 15 - 20 minutes. No mention was made at that time that there were no cars available. One hour later, I finally gave up on the shuttle and ordered an Über. I reached this decision after noticing that there were at least 30 people waiting for a pick-up and speaking to the driver from another company’s shuttle. He told me that people had been asking him all day and that nobody seemed to actually be doing pickups from Ace.

Please Do NOT rent from ACE LAS VEGAS!!! Went to the Las Vegas Airport. Had reserved a car 3 months in advance and when I got there the agent said no rental cars available for the Day? What? Then he had a nasty attitude. Avoid this place by any means, they should be closed down. Anyone can open a business with poor service and not enough inventory, but corporate greed has all the consumers taking the hit. DO NOT RENT FROM ACE RENTAL CAR LAS VEGAS...

Went to Hotwire.com to rent a car a sadly got Ace Car Rental in Jacksonville, Florida. First in Hotwire they promote that they give unlimited miles. When you get there, it's not true. They have limited miles. My time was limited so ended up paying an extra $20.00. For extra miles being that it was not unlimited. The car was rented for two days. It is a nonsmoking car which I agreed on being that I don't smoke. Upon returning the car. I return the keys and the female assistant manager inspects the car unaccompanied from my presence and comes back saying and stating that the car was smoked in. Only to charge $200.00 extra dollars from my credit card. I ended up calling the police only to find out that I would have to go to small claims court. To dispute the issue. People be aware... Always review the car with the car rental agent. Take photos before and after.

I am not looking for restitution. The sole purpose of this complaint summary is to warn other consumers of the deceitful and corrupt practices conducted at the PTY ACE Rent A Car agency, the lack of support from the corporate (headquarters) office, and their customer support team. My fiancée and I planned a trip to Panama to visit her family, she arrived one week before me, we researched various travel websites to keep our vacation affordable. When we decided to book with ACE it was based on the terms we found on their website. The total came out to around $350.00 ($200.90 for the rental and est. $150.00 for insurance). When my girlfriend and her two kids arrived (July 9, 2018) at the ACE office, the terms and conditions were different from what we saw on their website.

Was left stranded in Halifax Nova Scotia Canada with no car! Had booked with ACE Rent A Car and called three times to confirm that I would be picking the car up at 3pm. When I arrived at 3pm, there was no car available. Since August is peak you're at season, there were NO cars available in all of Halifax! Huge added expense and inconvenience! Will warn all travelers about ACE Rent A Car company!

On April 9,2018, I reserved a 12 passenger rental van for a week, starting on July 23, 2018, for a trip to the beach with grandkids. I reserved it more than 3 months in advance, and I paid the full rental fee in advance. Our beach trip is an important tradition for our family, some coming from several states away, and some even from overseas. I made the reservation far in advance and prepaid as I thought it would assure me that the vehicle would be available when I needed it.

I booked a Hotwire deal and I unfortunately got ACE. I have never heard of this company so I didn't really care since I haven't had any problems with renting a car in any company. I was already skeptic because the location was in the middle of nowhere in south of Las Vegas, it stunk, the employees were rude. The lady who served me asked for an ID and insurance and told me that they need 2 utility bills and $500 deposit for being a local. I HAVE NEVER IN MY LIFE HEARD OF SUCH THING and I am not driving 2 hours back and forth just to go grab my utility bills, I canceled my reservation and kudos to Hotwire for doing it even though my reservation was not cancellable. I AM NEVER EVER renting a car at ACE, you guys need to shut this down.

7/20/18 Booked a car with Expedia.ca and was directed to the most worse car rental company called ACE Car Rental (Verve Car Rental) in Las Vegas I ever experienced. The actual price paid nearly doubled due to extra charges & fees and that Liability Insurance that you do not need because you are already covered by your personal car insurance in addition to your credit card insurance too. Expedia should not be having business with this car rental company probably run by unprofessional/scammers. You will have to take 2 shuttle bus before reaching their office in the street mall and you will wait more than an hour standing under a small waiting shed outside of the main car rental complex on a July Las Vegas warm days for the 2nd shuttle bus to arrive while other rental company has already picked their customers twice.

New Wave Auto 8009 15 Str E Sarasota Airport - I went in today to rent a car 9:30 am today July 20th. I was on the phone with my husband for support since I was there due to my car getting broken into. I was talking to a representative - named ** who was very nice. However, another man stepped over to her and stated "she is trying to rent a car for someone else". I asked why he would make that accusation. He said: "Well we are giving you a $15,000 car mean we have to make sure you know." I asked, "Is this something you ask every client." He stated: "Yes!" In a very condescending tone. "I mean you can be renting for your brother, who knows. I have make sure." He continued to make comments at which point I had to just remain calm to try to get out of there as soon as possible in order for things not to escalate.

I booked 4 seven pax vans in February of 2018 to take a work team of 24 people from my church to Houston, TX to help with Hurricane Harvey Relief. I was so pleased to find such a good rate since we had a tight budget. Well, you get what you pay for. Upon arriving at Houston and calling for pick up, I was informed by the agent at ACE that they did NOT have 4 vans - but they could give us 1 van and 1 SUV. 24 people!!! They had plenty of excuses, but not one apology. We scrambled to get 4 vans from another vendor and had to pay more. NEVER NEVER will we use them again.

Don't be lured by low prices you WILL regret. They don't rent car to Florida residents (which was never mentioned while booking) and redirect to a subsidiary car agency with a mileage restriction of 100 miles per day which was never mentioned in car renting terms. I now regret to have taken my chances despite all the negative reviews.

I booked a full size car for my vacation last week through Priceline. Ace had a better deal than anyone else. $10 a day. The website told me my total would due at the counter would be just under $100. Excitedly I reserved the deal. Upon my arrival, after riding in two shuttles, I was not greeted by anyone. Two angry women stood outside cussing about the awful treatment they had received. Inside there was a long line and only two counters open. Everyone seemed angry. A young man held up one of the counters for at least 20 minutes. It seemed they had overcharged him for something and he was trying to straighten in out. By the time I reached the counter I already knew this great deal wouldn't be so great. I was charged just under $400, as they require a $200 deposit. This wasn't on the website at all. I paid it and about 30 minutes later my car pulled up.

As a Florida resident, they charged a $2,000 deposit, which after 2 weeks, I can not get anyone to say that it is being returned to me. This company appeared to have the best price, but in addition to the deposit and the rental, they charged me $9.99 per day for a SunPass, even though I do not use any tolls and I have my own SunPass account anyways. This made the rental more expensive than any other company. I would never recommend or use this company again. In Fort Lauderdale - They are also known as EXECUTIVE RENTAL CAR by their signs!

I had prepaid my car rental and had liability insurance from my home car insurance and also travel insurance with car rental liability. The agent said my credit card would qualify for my liability insurance so he didn't need to see my other coverage. He ended up charging me for liability insurance and other fees which were not included in my contract. In the end I had to pay more than $200 extra for the week. Numerous emails between the booking agent, Holiday Cars and ACE Rent A Car got me nowhere even though I provided all the evidence of my liability coverage. These two companies are fraudulent and a rip off.

If you are considering renting an ACE Rent A Car in Europe, my advice is to run as fast as you can to another company. We recently reserved a car in Barcelona, but when we went to get it, we were informed by their partner agent we needed an international driver's license, or we could not rent the car. We did not have one. We went to six other companies in the Barcelona airport, and all said an international driver's license is not necessary. Trying to call ACE in the US was futile, as no one answered the phone.

I rented a car from ACE Car Rentals at the last minute from Tampa Airport. As I did not have my car insurance policy with me they refused to rent me a car. I had already prepaid for the car so basically held to ransom until I paid over $300 additional dollars for a two week rental for their add on insurance. I have never had to produce a hard copy of proof of insurance at a car rental and it did not say to bring it with me. I have rented cars in Tampa on numerous occasions and this is the first time this has happened. Because the car was prepaid I would have lost the money I had already paid so gave up and paid what I felt was extortion. Stick to the better known companies.

I rented a car from ACE Rent a car in Atlanta. Nice new car. Only issue was it had a small dent on the driver's side which the guy noted on the inspection form. The car was on full and I returned it on full. They are charging me $600.00 in damage and $17.00 for fuel. And the manager who works only at night won't call me back. I've been trying to reach him for 2 days now. Buyer beware!!! Don't use ACE Rent A Car.

I booked a car with ACE car rentals for a week and got a price $146,34 a week with estimated total with tax and other fees $214.34. When I pick up the car they charge me $524 and told me that I will get a refund the rest when I returned the car. When I returned the car they charge me $ 324.79. That was $ 110.45 more than the original price. That is the only company that charge so much more than the original booking price. Never again ACE rental.

Got the best deal for the dates I was traveling to Denver. Realized their operations are not 24 hr at Denver airport so did call customer service what if my flight gets delayed. I was told I can get the car next day. When I went to pick the car next morning I was told my reservation got cancelled as no show up. I tried to explain what their customer support said and they were so reluctant to hear. Please stay away from this rental company. From the Ace rent a car facility they look more like a airport parking company rather than car rental company. Stay out of this company guys!!

ACE made a reasonable adjustment to the rental fee. I sincerely appreciate this and hope they will adjust practices going forward.

As a Travel Agent I decided to try out Ace Rental in Las Vegas just to see if some of the negative reports were factual...they are. Upon arriving, they basically force you into getting their Liability Auto Insurance to cover you while you are using their car if you do not have proof of insurance on you. I have never been forced or bullied into getting Auto Insurance from any other rental agency... I promise you as a travel agent, I will not be sending any clients to you and nor will you be getting my service again either. I would rather use UBER or a taxi if I could not get a Rental Car before I would ever use you again.

My credit card was charge an $1000.00 for damages I did not incur on the rental vehicle. Poor lighting and dark color of the car prevented the attendant or myself from noticing a dent on the roof and side roof over driver’s side door. The receiving attendant identified the damage once I returned the vehicle. He made remarks that the damages cited on original paper work was not present on car but the damage to roof and side were not noted. I assured him this was the first time I notice the damages. To make a long story short, I was charged with the damage. I wish I would have researched the reviews before I gave them my business. I am in fact disputing this claim.

I had to pay $34.99 per day (for 5 days) towards the personal, renters and supplemental liability as I didn't have the hard copy of my visa privilege credit card insurance. It was not indicated on the confirmation email that I need to bring the hard copy to show as evidence of that insurance at the time of pick up. I never experienced this with any other agency. I need to get $ 174.95 reimbursed by the agency. Thanks.

Ace Car Rental Orlando worst ever experience - I have been renting cars in Florida for a number of years. We arrived in December to pick up our car from Ace. When getting out of the shuttle there was a family yelling as they had rented a minivan for the 2 adults and 4 kids and they did not have one for them. :( Upon getting to the counter ourselves we were asked about extra insurance, I gave my Insurance slip and said I have coverage with my company. The agent then proceed to tell us we had to have proof of loss, and without this we would need to purchase the insurance because the proof of loss they were looking for is if the vehicle went down it would cover the rental cost.

Typical bait and switch company. Poor customer service. I reserved a vehicle, or "Type", of vehicle on a recent trip. The vehicle type was reserved for a set amount. When I arrived for my vehicle, I was not even offered a vehicle remotely close to what I had reserved. Then it was double the price. Please use someone else.

Friends please never ever rent a car in Goldcar, Rhodium Car Rental or Ace-Rent-a-Car. (same company in Europe.) Be careful hiding fees and after we return our car was an extra fee for cleaning the car for 150 euros and 50 euros plus the gas cost of a half a tank when the tank was 7/8. Worst option to rent a car (do not believe in the low cost price). Please use other companies, I used Europcar and Firefly Car Rental before with no problems or hidden fees. Please share! In extra fees was around 600 euros.

Documentation was apparently done at 1:59 pm. After inspecting the car went back in to report deficiencies, as I drive off the parking lot noticed the windshield had a stone chip. Immediately went back in to bring it to their attention. I did not get out of there until around 3: 00 pm. When I brought it back I had my realtor follow me to continue our discussion (so I could return the car on time) as I had unfinished business. Took a peek inside and did not want to wait in line up. So I came back out to finish my business with the realtor. Eventually someone came out and took my documentation and inspected the car for return. By the time I was done with my business went in to sign documentation and it was 2.19 pm so they charged me an additional day at $88.40. I did not noticed until I got to the airport, but when I tried to call back to explain no one wanted or had the time to hear it.

Booked a car ahead of time. Traveled to Vancouver airport to pick up. Waited at the shuttle stop for over an hour and half. More and more customers started to gather. Everyone waited to no avail. Called local number many times, no one picks up. Called their corp number, the operator is rude, and tells you there is nothing he can do. One Discount (their partner) shuttle came twice but said he doesn't pick up, only drop off. Last I know, one family rebooked with Route, others hitched a ride with this nice driver for Enterprise shuttle to get to the Ace counter. Don't know if they ended up getting their cars. I booked thru rentcars.com. Ace never even emailed me their confirmation number, and they don't recognize rentcars.com confirmation number. So I couldn't find out if they charged me by that time.

DO NOT RENT CAR HERE at Ace Rent A Car in Vegas. It was my first and last time. They charge you more than what you booked online. They lied to you about sending email receipt. They are nagging about selling you insurance and full gas tank even after you repeatedly say NO. You will have to take two shuttle bus trips to get to a crowded shopping mall where they operate. If you pay tips, it eats up your saving... if there is any saving at all. The office is unprofessionally set up in a small room and they don't give you receipt when you return your car. I contact them over the phone and nothing has been done to adjust my bill... This is a Vegas tourist rip off scam...

I had a terrible experience with this company and will never rent from them again. First, the car I requested (midsize car) was not available when I checked in and the only choice was a large pickup truck. Secondly, the truck was unsafe. There was a huge crack in the windshield and the parking brake did not work. (The car slid backwards twice.) Lastly, there were many added fees that were not advertised and I paid roughly twice the estimated cost. Horrible check in counter (in Denver), bad customer service.

We arrived to a double wide to rent a mid size SUV. Only 1 person working, long line. We finally get to the front where we got a larger vehicle, Ford Expedition, great! So we thought. We go to the vehicle and it was filthy, the front and rear of the vehicle had minor damage. I went in to tell the lady that it wasn't even clean and there was damage (I took photos of the damage). She tells me that's fine, but I went to tell her the vehicle was dirty and that the windshield had black tar all over. The girl tells me they just replaced the windshield (window was dirty, definitely not replaced).

Quoted a price of $97.97. They charged my card $112.97. They told me use their gas program which would save $.20 per gallon to fill the car upon return. They said they would upgrade me because the car I was supposed to receive an Altima was not available. The car was dirty so I did not take it. They gave me a Sonata supposed to be full size car. I returned the car with around 6 gal in the tank. I was charged for 18 gals $2.19 per gal. The car has an 18.5 gal tank (39.42). Gas close by was $ 2.28. So I was overcharged $15 on the rental and $13.14 for the gas that's $28.14. When trying to discuss the problem they were rude and would not discuss anything.

Office Las Vegas was a dark back room in the back of a strip mall. Cars was dented, scratched and not very clean. Was forced to purchased very expensive insurance from them. I have 2 full policies that cover me. But because I did not carry my full printed policy with me they forced me to buy theirs. The insurance was as much as the rental. Was a rip off from the start. Stay away from this company!

I had a full size rental car on reserve at the DIA Ace RAC location on October 27. When I arrived the wait in line after getting off the shuttle was 1 hour 20 minutes. They were out of cars and most of the people in line were going back to the terminal to rent from other rental companies. ACE said I could get a 15 passenger van for the same price. I went to look at the van and it was totally blocked in and they were not willing to remove other vans so I could get it out. Also it needed cleaning. I went back to the office and they said they just got a Ford Expedition. I said I would take it. The Expedition was very nice. I returned it on October 29 and turned it in. It is now November 27 and I am still waiting for the $200. refund of the deposit I paid on my credit card. It is not a debit card.

I booked this through Travelocity. Obviously they showed up in the search as the best deal for a Minivan with unlimited miles. Unlimited Miles was prominently displayed in the search and in the confirmation email. However, when I arrived to pick up the van they notified me that in order to qualify for unlimited miles I would have to have a return airline ticket from Saint Pete Clearwater Airport. Otherwise I was capped at 100 miles and could not leave the state. This was then pointed out to me in small print that you could only get to by clicking on an obscure link within the email. Due to the situation, I was forced into having to pay an additional $80 for the miles that I needed to get to my destination. Classic bait and switch. They used the excuse that they were a "family business" and then blamed it on me booking through the third-party travel site. Really?!

Showed up to rental office at 10:00 pm only to be told that all that was available were “15 passenger vans” or “for an upcharge of $7 per day we can give you a pick-up truck.” I had gone through my contract with a fine tooth comb... "Yaris or similar.” They would not budge, meanwhile others were getting cars. They then claimed part of the problem was because I booked through a “third party provider.” I booked through Orbitz, why should that make a difference? My contract was with Ace. It was awful, stranded with my two kids at 11:30 pm. No compassion, total rip-off! Never again!! They were condescending, rude and liars. Orbitz should completely disconnect from Ace.

I went to Denver on vacation and rented through this company, first the shuttle took longer than fifteen minutes, the car I originally booked weeks in advance and put a hold on and was promised they didn’t even have so I was given something else. A 200$ deposit was taken and promised to be refunded within 3-5 business days, I called after that and was told 7-14 business days and hung up on. After the 14 days I was told there’s a glitch in their system so another 7 business days I would have to wait, and they can’t do anything about it. Horrible customer service and corporate help. I would never suggest this company to anyone or use it ever again. Completely dissatisfied with this unprofessional business they are running.

This is one of the worst companies my wife and I have ever encountered! Even though we had never heard of them, we decided to rent a car from them in Queens, NY because they appeared on Expedia so we figured they must be a reputable brand. What a mistake! This company preys on people through a combination of lies, bait and switch tactics and deceptive business practices. They were rude and unprofessional throughout all of our interactions with them, and they basically lie at every turn in order to con people into paying more than they should pay.

My main objection is the rental I booked on Travelocity was a total price of 206.19. However my total charges for the rental was 354.63!!! The rental site was several miles from the Las Vegas airport and required 2 car rental shuttles to get to the strip mall location. At 11:00 pm the strip mall was very dark and the ACE car rental "office" was in a lobby setting with a cardboard sign of VERVE Car Rental LLC.

Scheduled car for pickup at Denver airport. Found out at pickup that office did not open until 1 hour after airport opened for flights on day I was leaving. Could not drop car off with keys. Had to be day before cutting trip a day short. Cancelled at check in desk. Got name and office number and paperwork showing cancellation. Called HOME office and confirmed cancellation. Called 20 days later and confirmed cancellation. Got billing on credit card and it was still on the card. Called again and confirmed cancellation. Got Synchrony Bank involved. Continued to get bills. Bank said they could not do anything because ACE showed no cancellation after three confirmations. My card finally paid ACE in full even though I showed them documentation. That was suppose to make me feel better. That did not but now they have been cancelled as my card and I will not use ACE again under any circumstance so yes, now I feel better. Avoid ACE at all cost.

Upon giving my credit card, drivers license and insurance card they asked me for my declaration from insurance company. I said I never heard of that and also that they would be charging my card a $300.00 deposit. Very rude and not friendly. Their driver was. I proceeded back to airport and for $8.00 more daily dealt with a reputable company. National, no problems.

We made reservations for a small 4 door car. While waiting for shuttle at airport we froze and they took forever. Never answered phone when we called. Once shuttle arrive we barely had room for everyone. We arrived at the ACE rental and they did not have the car that we reserved. They were overbooked and ended up giving up a Dodge Minivan... which is way worse on gas. The van was filthy. We couldn't even look for damage spots due to how dirty it was. We got the manager... as we complained he kept coming up with excuses and had the nerve to tell us that the van was better on gas than a small car. And then told us that because we're in Denver Colorado that they can't wash the cars. We will never come back to this rental. Thanks for putting a dent in the start of our anniversary trip.

We booked a rental car thru ACE car rental for $180 for 5 days a Toyota Corollary. We get there and we got a Volkswagen. Then the charges were way over the amount on my email. It was $334 plus the $180. The car we got was dirty, as we drove it down the freeway for 20 miles it was shaking so bad in the front end the steering wheel was shaking. So we took it back got another Volkswagen. Very dirty, the windows were so dirty we had to pull over and clean to see out of. Day 3 the temperature light came on and we had to add water to it. The gas tank was almost empty but they charged us $39 for it on the bill also. They did not care what people had to say, we were not the only ones upset on a Friday. I will never rent a car from unknown place. One guy went to the manager and he didn't care, pretty much said screw you. They did not care about our complaints. This company was far by the worst experience ever on renting a car. False advertisement.

Contacting the company alone was a horrible experience. I was told by customer service twice that my deposit was being credit to my account and it would be credited to my account in 14 days. It is now 1 month later and after talking to the manager he tell me that’s not true. I rented my car online for $331 after all their hidden fees and charging you for insurance. I’m paying $600 for a rental. I specifically told salesman I didn’t want anything extra on my rental. I will never rent from this company and will spread the word how shady and unprofessional this company is. DO Not rent from ACE!

We booked our rental for just over $100.00. When we arrived to pickup the vehicle it was not disclosed that the price had gone up. When we received the vehicle there was no gas, the tire was low in air, and it was later identified the plates were expired. We later realized the price was significantly more than we booked the vehicle for. We tried calling the location and no one answered the phone. We left several voicemails and never heard back. We tried calling the main number and all they would do is transfer us to the location we had already tried calling. It was the worst car rental experience ever.

I reserved a rental car from ACE at the Hartsfield-Jackson Atlanta Airport location. I reserved the car for two days. The total due at pick-up was quoted at $137.98. This covered the car, insurance and unlimited mileage. I arrived early. The customer service representative arrived early also. She was very unfriendly. When 7 am arrived she asked for my name. She pulled up my reservation. She took all my personal information. When it came time for me to provide my credit card details the customer service rep asked me where I was going. I told her to Ft. Rucker Alabama. She said "Okay well you have up to 300 miles free then it is.29 cents a mile."

Rented a vehicle through Travelocity. Paid for the vehicle and extra insurance ahead. Got to (Keflavik) Iceland. Rental agent tells me that my extra insurance (collision) is not valid and if I wanted extra insurance I'd have to buy it from them (at $70 USD a day - almost twice as much as the rental). I pulled up the policy I purchased which explicitly states I am covered for collision. He uses several scare tactic examples and implies that if vehicle is damaged in ANY way we would have to repair on our own and pay for in full for ANY damages before we could leave the country. Essentially implying "If you don't buy our insurance and there is any damage then you won't be able to leave the country." Glass, tires, chips, dings - anything. (Funny. That car was all dinged up and it was not repaired before we were assigned it, where'd the repair money go?)

I went Travelocity's website to find a rental car. ACE was the cheapest at $44/day. I picked up car on Monday and returned it on Tuesday. After adding fees and taxes plus a $29.00 an hour late fee (I was 2 hours late). The bill came to $153.00. Then I had to wait an hour for a shuttle to bring me to the airport. The driver stunk of body odor it took my breath away. I would have done better getting a taxi. I will never use them again.

Reserved a car through Expedia at the Denver airport. First thing was the shuttle did not have their pickup area identified but we eventually saw the shuttle way down at the end of the pickup area. The vehicle they gave us was dirty inside and out but worse than that as we were driving away my wife started reading the contract and saw a note saying if we crossed a state line we would be charged a $0.50 per mile penalty on the total mileage driven. I called Ace and a lady confirmed that was their policy so I said I would just return the vehicle and she said there would be an early return penalty. Well, I wound up parking that vehicle for 6 days and got one from someone else for our out of state travel and only drove the Ace vehicle in Colorado.

Waited 11/2 hours to get a car. They had one agent most of the time. The car was dirty. Didn't get the car they promised. Car made noises when driving. Really don't feel good about driving it. One of the worst experiences I have had for any business transaction in my life and I still have to return it. Was also told We cannot drive it out of Colorado. I will post my return experience but I would NEVER RECOMMEND this company.

Follow Up: ACE quickly apologized for the way this was handled and refunded the extra day I was charged. My advice to them was to just educate their employees in cases such as this where the extenuating circumstances should not place the fault automatically on the client. I have changed my rating from 1 * to a 3*. I still was not impressed with the condition of the car (I expected a much cleaner/ new condition vehicle for a 2017 model) or the fact I had no choice but to pay for an upgrade since the originally booked category was not available.

Upon our arrival at the Orlando Airport, we were consigned a Nissan Altima in the late afternoon of Sept. 6, 2017. During the rental process, we were told it would be good to activate the SunPass for $6.00 and we accepted. We realized later that the Governor of Florida had suspended the tolls on Sept. 5, 2017; one day prior to the stipulation of our rental agreement. It seems strange that ACE was not aware of the suspension. After the person at the gate inspected the car for body damages - NOT FOR SAFETY ISSUES - we left and drove North towards Gainesville, Florida.

Worst rental EVER! The worst problem is that the rental process was a scam. The counter person tried to refuse me the rental car unless I purchased your liability insurance. I had already refused the extra insurances that were covered by my credit card. They added the liability insurance without asking or letting me know. I found it by comparing the price I had a quote for. 99% of folk would have missed this as they also had a security deposit added. Then they told me I had to purchase it or they would not rent me the car. This was taking a long time so I started telling the other customers at the counter that they should check with their credit cards and refuse the extra coverages. They realized they were losing money so they started to work faster to "get me out of there". They also tried to force me to purchase prepaid tolls with a threat of a $25 a day fine if I had any tolls.

ACE Car Rental ORLANDO - Totally horrible experience that caused my heartaches & heartaches on my Vacation. From the time we picked up the vehicle and from the time we dropped it off. To start, watch out because this rental attacks you with "YOU Must purchase what they offer..." They overwhelmed you, they're sales people that don't let go until you are completely frustrated. I vacation in May, the charge after all they say YOU NEED/You MUST... It almost double the amount Expedia quoted me on my itinerary. Way too much money for a car rental.

SUCH A BAD EXPERIENCE, NEVER AGAIN. Last February, I have made a reservation with ACE Rent A Car. The total rental cost has been paid the same day. When I got at Goldcar desk (the rental car supplier) at the end of June 2017, there was no car reserved under my name. GoldCar never got my reservation from ACE rent a car and they give me a document to confirm the situation. For the same car category with same coverage, GoldCar were asking for 4,2 times the amount of money I already paid to ACE rent a car.

I booked my reservation through Expedia. I thought that I will be paying 438.40USD only but I picked-up my car and was advice that I need to pay 250.00USD for deposit and 6.00USD / day for the E-path and another 25.00 USD for the fuel. ACE representative said that if I will not pay this amount they collect another 250.00 USD for being penalize. So ok to charge since she was threated from the car rental.

We have never rented a car from ACE Rent A Car before. We NEVER will again! I reserved an Economy Car from the Denver, CO location two days before arrival. I called the morning of the reservation and was told they had plenty of cars on their lot. When I arrived at the TRAILER (not a building) I was given three choices of vehicles and none were an Economy Car. They finished with my contract and mentioned that I was the only driver allowed to drive the car (I was never questioned on additional drivers before the contract was done). When I said my husband would also be driving, I was charged a FEE for an additional driver and the contract had to be done again. I was finally handed the keys to my rental vehicle and told to mark any damages on a sheet or come back into the trailer if I did find anything.

Rented a car in Orlando, Fl. through Expedia. When booked was told car rental was $128.85 due at car rental counter. I also paid $50 for the car insurance. When we arrived at ACE the lady asked about insurance and I told her I already purchased it and she commented on the great price I paid. She also asked about their SunPass that we needed to go through tolls because you can't pay cash. She said it would cost $6.99 one time fee so we took it. Now I receive my credit card statement and the price is super high so I called to ask why. I first was told the account is closed and oh well there is nothing they could do about it. So I tried to call corporate. That number just sends you to their regular customer service number so they are no good.

I have never experienced renting from a company so negligent and careless about people's life while using one of their vehicles. The car I rented battery died, and I was told that it was my responsibility to buy a new battery plus pay a tow truck to take the car back to the rental location near the MCO airport. My life and the life of the people traveling with me was in danger and this company did not care. This company should not be in operation for the sake of people's life.

The price was much higher, they didn't accept the car insurance I already bought, I had to buy another one from them, much more expensive. Avoid them! And avoid Gold Car also, as is the same company.

I rented from ACE Rent A Car and had a horrible experience. I rented through the Travelocity website. The agent was unfriendly and misrepresented charges. I provided proof of auto insurance including comprehensive and the agent added it to my bill without my knowledge. I did not sign for additional insurance as it was completely unnecessary. Additionally, I was charged for a full tank of gas when the car was completely full. As a result, I was charged $70 plus too much.

Just moved to Florida a month ago. Made a reservation with ACE car rental 3 weeks ago for a standard convertible for 5 days unlimited miles which totaled 279.16 through Expedia. Called twice beforehand to confirm my reservation. Nothing needed but driver's license and credit card. Ok got that. But when I went I was told due to me being a "Florida resident" ...(which I got my license changed 2 days ago) I will be charged more. Huh? I was told I can get a full sized car Altima or Sonata. But when I swiped my card to pay... guy says "I got you a Nissan Sentra." Wait what??? And it totaled (with 200$ deposit) 564.35$. Not only was I downgraded but I'm paying more for a smaller car with only 150 miles per day! Seriously... was I just SCAMMED!??

We rented two cars in Ft. Lauderdale, FL for a day on 7/22/17. We finished our cruise at Port Everglades at 9:30am and was looking for a phone # to call to get a shuttle to pick up us. However, there are no local office # on ANY of websites. Finally we had to call their customer service but took over an hour to have a human answered!!! From the moment we were looking for a shuttle to pick up our rental cars, it took TWO full hours!!! Moreover, after we picked up our cars and drove 1 hour away, we realized that they gave us a wrong key for one of rental car. We couldn't re-start the engine after we visited the farm and we had to call the office again to have someone to deliver the key. We waited another 1 plus hours with 95 degree outside!!! Because all of these, we had to cancel all our plans on that day!

There was no Ace Rent-a-Car counter at the airport (Palma Mallorca). Rentals were handled by Goldcar. There was no sign anywhere near the rental counters that said Ace is handled by Goldcar. Had to ask a few different rental counters to find out it was Goldcar. After saying we had our own insurance the agent insisted she would charge us 1100 Euros that they would not refund. Asked if we wanted the charge in Euros or Dollars we clearly said Euros. She charged in Dollars. When you return the car you do not get a receipt! Unfortunately this was through Priceline. No satisfaction there yet.

I rented from ACE Rent A Car in Clearwater, FL on 7/17/17. On 7/19/17 I had a flat due to the tire that is pictured. How could they allow a customer to rent a car with a tire that is so worn? Guessing the inspection wasn't done multiple times. Told the manager on 7/19 around 3:00. She didn't seem that concerned. Do not rent from Ace Rent A Car unless you want to put your family at risk.

I rented a car in Ft Lauderdale, FL to go to Orlando, FL for the weekend from July 14 thru 17th. I booked on-line and arrived about 30 minutes early on Friday, the line was out the door and there were 4 people at the counter helping customers. About 5 minutes later two employees left and one was taken outside to check a car with a customer so one employee was helping and the others did not return. I was waiting in line for 40 minutes by the time I got up to the counter there was only 2 cars left on the lot.

I had a reservation for a rental car pick up at 12:00 a.m. on July 8, 2017 at the Orlando airport location. Our flight had been slightly delayed. Upon arrival, 12:15 a.m., we found out that the rental car location is NOT at the airport and we'd have to take a shuttle to the rental car company. We waited outside at the shuttle pick up for about 10 minutes or so with two other people who had car reservations as well. When the shuttle driver arrived he told us that there were no rental cars left and that they cancel the reservation if you do not pick up on time. Really? So they do not take into account flight delays? DO NOT RENT from this company. I should have known better, but they had the lowest price. Had to rent from Budget which ended up costing $120 more because it was last minute.

I HAD to give a STAR or it wouldn't expedite my review. The service was SO DEPLORABLE!!! Patrick **, the owner, is nothing but a common criminal. Never returned my money from my credit card. I have now filed with small claims court. NEVER rent a car from ACE!!! You're better off walking.

Ace Car Rental in Tampa Florida - Firstly, the rental center was advertised as "at the airport", however it was not located with the car rental services that were at the airport, we had to take a shuttle to the rental center. The rental charge was fine, the car was fine, but we were unhappy about the drop off charge added to our credit card if the office is not open and you need to drop off the car at an alternate site. This would not have been an issue if it was located at the airport as was advertised. The information MAY have been in the fine print. I have not located it yet, but when we indicated we would be dropping the car off at their office right at opening time, you would think that they would have mentioned that there was a charge if you arrived earlier and had to drop off at their alternate location. When I called to communicate my disappointment, I was coldly told, "it was in the contract". I am not happy with their customer service and will choose another company in the future.

We had a bad experience renting a vehicle through ACE Rent A Car while on vacation in Colorado from June 16th through June 23rd. First we discovered that the car rental place was off site so we had to take a shuttle to the rental trailer! Once there we waited in line for about 40 minutes. Finally got waited on to get our car which we requested was a Toyota Corolla or similar. They offered a Ford Explorer and I confirmed with them that there would be no extra charge for the bigger vehicle. They urged us to buy their toll pass at $11 a day for which we did not need as we did not drive where there were any tolls. They did not ask if we had auto insurance. They gave us a pink slip which indicated that the vehicle's gas tank was full, which it was only 1/4 full. They gave us the keys and told us to look the vehicle over and indicate on the pink slip if there was any prior damage. They did inform us of the hail damage from the recent hail storm.

I made arrangements thru carrentals.com to rent a car in Denver. Ace Car Rental by far had the best price for my needs so I made arrangements to rent a car from them. When I got to the car counter I presented the information that I received for the rental. I was then asked a number of questions, one of which was where I was taking the car. I told them Colorado for a wedding then Wyoming to see Yellowstone. I was told that Ace DID not allow the car to leave the state of Colorado and that it was disclosed in the terms and conditions. I showed them what I received as a confirmation and that limitation was not disclosed. I asked them to produce that information and they could not. After much conversation I left and went back to the airport and then got a rental car without limitations from National Car Rental. The cost was $500.00 more than the Ace quote of $199.00. $699.00 total for 7 days.

My family and I were recently on vacation in Miami. We decided we would try to rent from them because they had good prices online and the model of minivan that we wanted which was a Nissan Quest. When we got there we realized what a hassle it was to get to and from the rental agency. Once at the rental agency, it took more than half an hour to be taken at the counter, although there was no one ahead of us in line; then once at the counter it was much worse.

Arrived in Orlando and didn't realize this was an off property rental place. Once I get there they do not accept debit cards. Only credit cards so if I didn't have a credit card I would have to get back on the shuttle and head back to the airport. Rented the car from Friday May 19th - Monday May 22nd. When I returned the car on Monday May 22nd took the shuttle to the airport, went through security and realized I left my prescription glasses in the car. I called ACE and was told by Daniella that they had already re-rented the car and nothing was put in lost and found. I then asked if she would be able to call the customer who had just taken the car to see if they can check for my glasses. She proceeded to tell me that they do not disturb the customer while on vacation and that they are not responsible for items left in the car.

We reserved a rental car through ACE. We got in line to pick up the car and heard from one of the employees that there is an out of state restriction on their cars so you can't take them across state lines "Or the GPS locator will turn the car off on you". Never EVER have I heard that you can't take a rental car across state lines, so I didn't even think to look for it in the rental agreement/reservation. We had unlimited miles, so that shouldn't have been a problem. We had out of state plans with the car so we couldn't use ACE. This left us with a 2+ hour delay leaving the airport and seriously increased the price of another car rental because we were stuck and didn't have time to shop around. Our rental car with another company ended up costing 600 dollars MORE than we were expecting.

We had the absolute worst experience. We along with 5 other couples that we met in a span of 3 hours all had a bad experience. The customers have no way to contact customer service-we waited over an hour in 40 degree weather waiting on a shuttle. There is no signage for the airport shuttle... Beware of the price!!! They advertise low price but when we got to the (construction trailer) rental location they marked the price up $80. Then they refused the payment options that we could use!!! So we were stranded for another 2 hours without a rental.

I rented the car online and with a discount code provided to me in an email sent by Ace to me. My rental price was 119.22 and after declining many attempts to add on things we did not need my husband was asked to sign the contract on a BLANK screen pad and was handed the contract. He didn't look until after we had dropped the car off and we were charged 143.22. Called Fort Lauderdale Ace after returning home and they refused to refund us. Kept saying she didn't see a reservation for 119.22 when I have a printed reservation with that price on it. The woman at this office was EXTREMELY rude! Have never had any problems with rental before and will NEVER rent with them. There is no recourse if there is a problem... NO customer service. DO NOT rent with this company.

Really bad experience with Ace. I recently completed a 15 days rental from Ace at the Mexico City International Airport. Among the issues we had were: Unfriendly counter staff. Car was not washed. The car was very old and smell terrible. I requested another car and my request was declined. The right back light did not work. The guy was trying to sell a local insurance to get a commission. I declined, so after an hour of arguments he finally gave an old car. It was about 2 AM and I just wanted to get out of the airport and drive to my hotel.

The wait at the airpot was so long. The car was in very poor shape. They charged me $289 in toll violations that were completely not true. We asked for the dates that these toll violations happened and we were at a resort and did not drive our car on that day. I am not sure how you could go through 10 tolls in 1 day?!?!?

All rentals are off site from airport. Just called when we arrived and the shuttle was there to pick us up within 10 minutes. No charge for the shuttle. The "surprise" car booked through Expedia was a new 2017 Elantra. Great deal for the price we paid. All fees were disclosed before we left the lot. Would recommend this agency.

The cheapest price among advertised online. When we arrived in the rental office located at Parking DIA in around 8 pm. With my showed my prepaid e-mail for checking in. The person asked a lot about additional coverage. Since I have declined all the collision insurance (covered with credit card and my own auto insurance), how in the world will I add liability (which should be covered by my own auto policy). The salesperson asked "Are you sure you don't want the coverage?" I said "Yes" and initial on the small signature pad. However, the paper printout shows that I am yes on the coverage with my initial. The ACE rental car's add on is really cheating. Talk with the manager when returned the car. He insisted that I have initial the coverage, so I have to paid. No more rental from this company. I am also reporting this to my credit card company about this unwanted charge.

Terrible experience with Ace. We recently completed a 6 day rental from Ace at the Denver International Airport. Among the issues we had were: Unfriendly counter staff. Car was not washed. We requested the cleaning crew to at least clean the back window (covered with dirt) and the request was declined. Car seat adjustment did not work. When we were asked to pay $10 a day for tolls ($60 total) we declined with the expectation that there were alternative methods of paying individual tolls. No explanation was given of the local toll system -- that individual tolls CANNOT be paid by cash. Ace has us paying a penalty of $25 per toll (total of 3 or approx $10 locally).

Upon renting car the man who rented the car to me never went over anything with me. He only ask me to walk around car and note any damage on car. Upon returning car only to find out they were not open and no place to drop keys, I was worried about missing my flight had to get Uber because there was no shuttle back to airport... then I get my credit card statement and was charged $28.00 for a quarter tank of gas. I will not be renting from this company again... and will not recommend this to any friends. Very dissatisfied with this experience.

Geez, where do I begin? First of all, they are NOT located at the airport. This isn't a bad thing necessarily, they will pick you up with a shuttle. I foolishly assumed they were at the airport because every other rental agency in town operates out of the airport. Anyway, when you take delivery of your rental car, they don't review your contract with you or even offer you a chance to read it, they just put an electronic signature pad on the counter with 9 - yes, nine - places for you to sign and click OK. It's not because they are in a hurry. I saw another employee do this to another customer when I returned my car. Demand to see what you're signing for.

Booked a Toyota Corolla. They were out when we got there on the time that had been stated when I booked. Rep tried to give me a Mustang Coupe for 4 people. HAHA! Got a Hyundai Santa Fe... Paid a $200 deposit and $50. We were early returning vehicle, filled the tank up with gas to full, and it was in the same condition as it was when we took it; and clean. Also, the toll fees were like $10 total; not $50 (what a joke)! Ten days later, I called about my deposit being reversed on the credit card... They said in a few days it should be reversed. Ended up getting $56/$200 back... Long story short, involving several calls with terrible communication on their end, including having to call corporate, where they kept hanging up on me, they claimed the rest of the deposit was all these other completely hidden fees.

CHECK THE REVIEW!! I made the mistake for not reading the review and I paid price, but I don't want anyone to fall into the same trap. The only reason I gave one star is because that is the lowest rating, ACE rental deserve a NEGATIVE rating. I'll list all things that they scam me for.

I did & got suckered. Paid cash at ALL tolls. Finally got them to return fee at check in, grudgingly. Been a few days & still waiting for deposit to return to my debit card. Who's floating the money? Because it left my account instantly the day I rented the car. Calls to "customer care" worthless. Bottom line: I'll pay a little more and avoid these scammers.

We rented a car Feb of 2017. Agreement was a Toyota Yaris or similar. We got to the rental area in Fort Myers, Florida and only cars available was a minivan holding 7 people or a pickup truck. They said go back to airport and try to find another company and you will pay lots more. We ended up with the minivan for one week in busy Florida and 2 people. On return could not find rental place with our GPS. Called Ace they said GPS outdated and could not give you a close address or the address of the airport. Stopped many places and got directions. Arrived rental place and were charged for late fee, we were 20 minutes late. Argued and got it subtracted. Never deal with this company.

I rented a car from ACE in Fort Lauderdale, FL for two days. When I returned the car on the due date, they charged me an additional day's rental fee despite being only two hours late (most companies offer a grace period). Furthermore, they claimed the pin on the gas gauge was 7/8 below a full tank and attempted to charge me for gas (even though I had just filled it up). Another employee vouched it was indeed full. Then they tried to hit me up for $35 in tolls despite providing no proof I ever racked up that much in tolls. Typical "bait and switch" tactics - wish I had read all the bad reviews BEFORE renting from them. Never again.

I've rented vehicles at least 1 month for over 20 years for work. This is without a doubt the worst experience I've ever had with a company period. It's a complete bait & switch rental company. I made a reservation and of course when I went to pick up the van they didn't have it. After waiting almost 2 hours for them to find one (around 9 pm this time with 5 cranky starving kids on vacation) they found one. I had to have a van to fit everyone or I would have left.

We had a very bad experience with an agent Neil with ponytail who claimed to be the manager. We made reservation about a week ago and when we arrived he wanted to give us a van and that's not what we requested. He kept saying there is no car to give to us. I asked there is plenty of cars outside and he said they all have problems. If we don't want the van we can go somewhere else, mind you it was getting so late.

Very unprofessional! The biggest complaint I have is that they took our money out of our account when we reserved this car online. Upon arrival, we had to take a shuttle from the airport to the car rental facility where we took care of business quite quickly and efficiently. At the end of this half hour long process, we were told that they do not accept DEBIT cards - even though the money was already gone! There were two other couples trying to pick up their vehicles as well and were told the same thing. Both of us have had issues with credit cards so neither of us own one. The employees behind the desk were unsympathetic and quite rude about it. We had to get shuttled back to the airport and needed to spend double what we had already spent!

They overcharged me on the agreed upon price of 297. Instead they charged me 408 dollars and told Expedia that I had requested extra insurance at the scene of the rental. This is not true at all and I would never get insurance for my car because my credit card covers any accident. Total scam and not a very polite customer service either.

I rent every so often. Last week I rented from Budget and had no problem. Good car, good price and good service. Booked a car through Priceline and I ended up with ACE. Boy did I get a surprise. I don't know how they stay in business. They told me that Florida renters are only allowed 150 miles per day. I was on a time schedule. I had to take their shuttle to the Fort Myers Airport and it turned out many flights were arriving. All the rent-a-car lines were full. It would be a while till I could get another car. Luckily Alamo saved the day with their machine in the lobby.

I have rented a car for a couple week duration. I learned that if something happens and I want to return it a day or more early they add a penalty charge of $25 per day early I return it!!! THIS SHOULD NOT BE A LEGAL BUSINESS POLICY.

I had a reservation for a car to be picked up on 12/28/2016 at Ft Lauderdale Int. Airport. Upon arrival at the airport I called for a pickup and the agent told me they had the reservation but no car. I asked if the reservation actually reserved a car, he said no. The agent told me he had no solutions - but if I wanted him to keep the reservation he would. I asked to keep the reservation for as long as he could hold his breath. End result, I took a cab to Deerfield Beach at a cost of $80.00, rented a car from Enterprise for the remainder of the week and even got a free day and door to door service. Stay away from this company if you expect any service.

I reserved a rental car at ACE rental car, Orlando Florida. They provided me with an economy Ford Fiesta. While driving from the Orlando airport to my hotel in Daytona Beach the car, without any warning whatsoever, lost all RPM and speed slowing to an abrupt stop from 70 mph speed limit on interstate 95 to within 2 miles an hour and directly in front of a semi truck following my vehicle! As an experienced driver very aware and alert I abruptly moved to the shoulder to avoid being rear-ended by a semi truck and dying on interstate 95 as a result of an engine failure and a defective automobile! I continued my journey to Daytona hoping this was a single incident. However it was not! This exact situation occurred twice again, on State Road 44 into New Smyrna Beach and then again on Atlantic Avenue in Daytona Beach as I approach the hotel.

We booked a car online through Ace for our holidays in Dominican Republic & booked insurance separately through Allianz. When we got there we were told our insurance wasn't valid (which is not true) and forced to spend an extra $200 on insurance. The partner company Nelly were very aggressive & it made for a really unpleasant start to the holiday. Do not hire a car through Ace. They are crooks!

Rented in June of 2016, everything went fine. Do your homework and you will save money. Go there not knowing and it's mostly your own fault if you get screwed over. Get the insurance from Travelocity or whoever you book it with. Bring a copy of your insurance policy, and allow at least 1 hour to get car and 1-2 to drop off car. Ya they tried to up sell me everything under the sun, just say no, and read what you sign, and it will be alright. When I look at the reviews, I see why most of these people get screwed, sheep.

Worst parking experience ever. I travel bi-weekly and tend to switch between a few different ones. I decided to give this one a try since it was on Cheapairportparking.com website and had a reasonable rate for the time period I needed. The drop off process was uneventful. Coming back we did have to wait longer than expected to get picked up from the airport even though they said a shuttle runs every 15-30 minutes. The couple in front of me in line: They couldn't locate their car keys. It took them almost 30 minutes to figure out what was going on but they finally were able to locate the car and keys.

Booked a full size Expedition ($552 for 6 days) directly through the Ace Rent A Car website for our trip to Guadalajara. Spent time researching with Insurance in Mexico, different companies etc. Prepaid our deposit for rental on the website. Upon arrival there was not an Expedition available, there was not even a van or smaller SUV available. Only compact cars. Counter agent could not provide a refund. (Have to do it online or call when we get home!) We had to go elsewhere and pay 2 times as much for last minute rental and wasted 2 hours of our vacation! Mexico grrr!

On November 4th we went to pick up the Mini Van that I had went online to hold. When we got there, we were told that we couldn't take it out of state so we had to take a van....15 passenger van. It was a 2016 Ford Van and it drove great, rode great and did serve the purpose. The problem was... once we got home, 1.5hr later from picking it up, we found ants were inside. There was a spill that look like a milkshake going down the side door; cups in the back with ants in them. I didn't look inside to inspect for cleanliness. I have never had to do so before. I called the office and spoke to "Sean" and he was very nice and apologetic. Said he would give us a $17 credit. I didn't think that was fair but we had to get on the road to get to our destination to NC.

This place is just straight unprofessional, irresponsible, and thieves, first I get there and they tell me they don't carry the car I rented, when I called 3 times to confirm, I had to pay double to upgrade to a proper vehicle, then I lose my keys in Disney World, and there is absolutely no one to get in contact with after 8 p.m. on a Saturday, had to take a taxi at 12 a.m. with my 3 kids, the next day they say they have no replacement key, and referred me to a locksmith which couldn't do anything till Tuesday (from Saturday).

My family and I rented a car from Ace Rent A Car in Orlando Fl. from June 14, 2016 to June 23, 2016 for $531.59. We were not told that the rental building is about 15-20 minutes away! It is not at the airport. When we arrived at the rental place we couldn't believe what a run down dump it was. We waited in line about an hour and when we finally got to the desk, we were told they gave our rental car away to someone else. They gave us a van instead that was disgusting, filthy, and smelled horrendous. We were never told about the many, many toll roads in Florida or how they worked. Totally different than in Ohio. If they don't explain it to you, they benefit financially because they will charge your credit card if you go through a toll without even knowing it. Total SCAM!

I made a reservation online with AARP Travel Center/Expedia for Ace Rent A Car at Orlando airport (Phone number **), Confirmation number **, for Nov. 1 - Nov 5 for 4 days economy car with unlimited mileage for $14.00 day with total cost of $89.08. When I got there, they said, the unlimited mileage is only 150 miles a day and if you don't have your car insurance card it's $40.00 a day extra for the coverage. I don't carry my insurance card with me... It's in my car. I told them I could get on their internet and print a copy off, but they said I couldn't do that (Company Policy). I went back to the airport and because I had not made an advance reservation the cheapest car available was from Enterprise at $45.00 day with total costs of $234.25. I noticed 3 people in line in front of me leave without renting a car (Maybe they didn't buy the bait and switch routine also).

I made a reservation and don't read the specs to rent. If you are a resident you need to have your own insurance of your car to rent a car with them. I tried to buy one insurance and they just don't sell for residents. It's stupid!!! DONT RENT A CAR WITH THEM! We have changed to Alamo and made the reserve 5min before to went to the counter and it was perfect, 1000 times better than Ace. DON'T GO to this rental car. The Ace rental car employee said even he doesn't recommend that company. I waste $25 on a deposit. It's a trap.

We booked a Toyota Camry and the cost was for $136.00. All included. But we got to Miami we have to wait for 15 minutes for a shuttle. Then when finally we got there we end up paying $489.00 and the car that they gave us was totally different. A Nissan Versa coupe. If I want to change I need to get a different one. Of course more money. I was so tired that I just wanted to get out and enjoy my vacation. Then when I return the car I asked for the deposit and the answer I got "that depends on the bank." Awful experience. It's a ripoff. Stay away from this company.

DO NOT RENT A CAR FROM HERE!!! Their prices may be good but comparable to MUCH BETTER rental companies in the area. I reserved my reservation online and prepaid before arriving to pick up the car. The transaction went through for the total days I reserved the rental. I get to this location to pick up the car and after the CS rep pulled up my reservation proceeds to tell me they do not take debit cards and can not rent me the car. "Well, this is a problem," I said to her because the transaction has posted. What am I supposed to do being that ACE processed it. She says "You'll have to call CS and request a refund." I replied "No, no I will not." The card was accepted and charged. So after about 30 minutes the manager approved it.

DO NOT BOOK WITH COMPANY. They are crooked! When you received your bill upon returning your car you will have so many extra charges added to the bill. My original booking was $106.00 and at the end it was $360.00. Getting through to customer service can take you hours because they hope you will give up.

Last month (September) I made a reservation by the website Expedia.com. br of a rental car at ACE RENT A CAR. The rental for 1 week with taxes and fee was US$ 105.56. By the time we arrived at the Ace Rent a Car Orlando, they started to charge other taxes and I informed that I do have a MasterCard Platinum Insurance, so I wouldn't need an insurance. They gave us a paper with a lot of abbreviated charges and I argued on time that we do not need an insurance and they said it was only state taxes charges.

At LaGuardia Airport, a large airport, had 1 car for me when I got there. Had 110,000 miles, accident damage and windshield wipers that didn't work for $88 a day. A complete rip off. Should be called rent a wreck and for close to the same price as the competition. Ridiculous!

We were with friends who returned a rental care on June 22 to the Orlando location. I left my phone in the car. An employee called us within a few hours of returning the car to let us know that they found my business cell phone had fallen between the seats. Upon our return to Montana, I contacted the Orlando rental location to arrange to have my phone returned. I was told I needed to "send a pre-postage paid package" for your company to ship my phone back to me. Honestly, I was a bit shocked by this, assuming, this would be a small customer satisfaction gesture to simply ship my cell phone to me.

Required me to take Supplemental Liability Insurance (SLI) or take the shuttle back to the airport and find another car company. First I reserved a mid-size. The agent offered me an AUV for additional cost. I refused. He then offered an SUV for NO ADDITIONAL charge. I said I still wanted just the mid-size... guess what, they did not have any mid-sizes available. Then the SLI requirement. If I showed them my auto insurance policy which has liability coverage they would not require SLI coverage, which is optional according to their policy.

We had a really miserable experience with ACE rent a car and I would like to warn other travelers about it. I booked a car for 6 days with ACE rent a car at the JFK airport. Our flight got there at about 11:40 am and I called ACE around noon after picking up our baggage to send their shuttle. We waited for half an hour and then called again to check if they had sent it. They assured me someone was sent for a pickup. After waiting another half hour, I called again. This time they said the guy picked up other passengers, but did not see us. There was no way this could have happened. People at the waiting area told us a black or a white van from Hilton will come to pick up and we have been waiting for an hour or so.

I booked a car through Travelocity and was told the total for the time period would be 166 and some change. After returning the car and looking at my credit card statement, I see a charge for $300 greater than the bill. Called them up and they said it was a credit hold and that it would be posted within 5 business days. I called my credit card company and asked them when the hold would be released and they stated there was no hold on the card. I called Ace back and their policy is to charge the customer the "hold" amount plus the actual fee, then do a refund.

Do not rent from Ace Rental located in Miami nor anywhere in that matter. The customer service was horrible. The car was junk. I had a flat with no spare and was responsible for the tow. When the flat happened I called Ace rental for help and they told me it was my responsibility and they could not help me and then hung up the telephone. Very rude. They need to be fined and inspected and closed down. Unsafe for renters and they do not own up to any of their mistakes. All they care about is the money.

We booked a pre-paid car rental from ACE thru CarRentals.com. The package includes Theft Protection and Collision Damage Waiver. ACE was only a broker, the car renter was Green Motion Car Rental (GMCR). When we picked up our car, GMCR refused the insurance and wanted to scam us another high premium insurance with £1,500 deductible and £40,000 liability for a £15,000 car. GMCR cancelled our reservation when we refused their insurance, and ACE's help phone did not work to sort out the mess. We have to dragged with heavy luggage to take public transpiration back to Heathrow Airport to rent another car hours later with exhausted bodies.

Do not rent from this place we live in Kansas and booked online for the one in Miami when we got there they had a completely different price than what I had booked online for and charged me 134$ for their insurance which I did not initial next to that I wanted it. When disputing the charge they were not nice or sympathetic at all. Being so far from home we ended up having to just deal with it but it would have been cheaper to just take a taxi to our hotel in Ft Lauderdale. Total waste of money.

Today 9/2 is my first time renting with ACE and wasn't the best experience at all! First of all the employee offer me the option to pay the gas so I can return my car empty for a total of $30, that is for the 4 days rental. I ask if the gas tank will be full and he said no but the car right now has 3/4 of gas. So I said to myself that is decent. I put 10-15 dollar more to fill the tank and head to my destination. I inspect my car for any damages - everything good! But after I get out from the rental place I see that my fuel tank is only 1/4 of gas!!! Unbelievable!!! I had to stop in a gas station to fill up the tank and I spend the same $30 that I paid upfront to have my car full of gas! Second the car wasn't clean at all!! Was filthy inside and outside, and I even had to take trash out from it!

Beware of this company. Their rates for Orlando showed up in comparison sites as one of the cheapest, so we booked with them. However, on arrival, we were told that their "International Drivers" policy is a MANDATORY charge for CDW and SLI. We tried to cancel at this point, but were told that if we cancel they wouldn't refund our booking which has been pre-paid. They have an option to "pay now" or "pay later" which is more expensive - If you do opt for this company, make sure to choose pay later as it is a complete scam.

We arrived late in the day and had rented a van in Tampa FL. They told us they were giving us one van and then no maybe this van. He couldn't decide which van he wanted to give us. Finally after he decided what van and we signed the papers and I added the toll package. They finally drove the van around, it was dirty inside and out and a lot of scratches. They handed me the paperwork, I told my husband to start documenting the scratches and finally he took the car in and said there was too many scratches to document and they said it didn't matter. We went to eat and then got on the road to drive to Siesta Key and the van starts shaking when we get to 50 MPH. By this time it's too late to turn around and ask for another car. So driving all over the Florida area was not very pleasant with a shaky car.

Prepaid for a compact/economy car. Went to pick up vehicle, didn't have any offered a car where the trunk doesn't open. Cancelled my reservation and refunded $61 LESS (was NEVER told I would be charged a fee by the agent in person and on the phone). Very poor business practice and horrible customer service.

All I have to say horrible customer service! I called for ACE Rent A Car in Montreal. First they don't have a number to call directly the store you going to rent from. They told me there are no cars available when online I made a reservation and I told the guy "thanks I will find another company", he hung up on me. HORRIBLE comments and reviews about this company and I now know why!

We reserved a midsize car with unlimited miles for $306.22 for a 10 day time period. When we went to pick the car up, we were told by the ACE employee that they would not give us a mid-size car for that price, only a compact. They then proceeded to tell us that since we are Florida residents, we were restricted to 150 miles a day and required to put down a $300 deposit, despite the fact that our reservation stated unlimited miles and that the price included all taxes and fees. None of these changes that ACE was forcing us to now accept were in the original reservation contract. We were stuck at that point since we had no back-up reservation, so we took the compact car with the mileage restriction and put up the deposit they required.

I booked a car on line from Ct. for my son's vacation in Orlando. When he went to get the car they did accept the price given on line and was charged 550.00 for 10 days instead of 376.00 that was on line. Also he had to give 300.00 more for a deposit which it didn't say in their website. When I called to ask about this they were not cooperative and refused to change this ridiculous amount. Besides this the person said that they will charge 25.00 per day if he returned the car (around 275.00). They charged him also 120.00 for mileage and 72.00 for the sun pass. None of this was specified in their website. Please investigate this matter because I consider this to be fraud. I tried calling corporate offices but no one picked up. One worker's name starts with D. (a woman) and the other with A. (a man). I am very upset and disappointed. Never like this situation has happened before and I have rented cars many times in other places.

I reserved car online several weeks in advance. Return flight was @ 6AM. Needed to be at airport 2 hours before. They charged us 20.00 plus tax to return the car to a parking lot down the street due to the fact that they didn't open until 5AM!! Not informed of this until picking up the car. When I called to complain about the tax added to the 20.00 I was hung up on, then tried to get corporate number. Person took my information and asked me to hold. She hung up also. I was informed they just started staying open last week. Doesn't help us any, does it. The car was not cleaned and had several dents and scratches. I made sure to video it. I don't trust a company you cannot find someone in charge. Never again. BETTER USE WELL KNOWN COMPANIES...HERTZ, ENTERPRISE...ETC. It will be worth it in the long run.

I think the other 200 bad reviews summed it up. This place sucks and I'll never use them and I will ensure anyone I know going on vacation knows not to use them either. I hope they go out of business because did I mention they suck. I would give negative stars if I could because they suck that bad. Ace Car Rental... YOU SUCK!!

DON'T BE TEMPTED BY THE LOW PRICE! YOU WILL END UP PAYING A LOT MORE THAN THAT PRICE! I rented a car for 11 days in Jamaica starting from 12/7/16. Although they operate under the name ACE, the documents are on the name of the branch: DANJOR. The price seemed to be good. Immediately after leaving the company I found out that the key doesn't lock the car. As they don't have any sign showing the company name, and their address cannot be found on the GPS, I had to drive around for approximately 1 hour to find the place. When I told them, they said they know it. Of course, I was upset for the time I lost from my vacation and for they didn't mention it in my check-list.

We booked our rental car online with ACE for $222.72 to be picked up July 19th at 10:30 pm. Our flight landed at 10:00, we took the bus to the car rental place and called ACE to come and pick us up. 40 minutes and 4 phone calls later a van came for us. There were 4 other people waiting there also, calling!! They advertise they are a mile from the airport! I believe that must be as the crow flies because by the time we were at the ACE place it was 11:40 pm. We told them we did not think it was fair we get charged for a full day as in 20 minutes it was the next day. We rented the car until July 27th. "Sorry, no can do" is what we were told. We asked to speak to a manager "Sorry no one there but 2 workers!" We rented a Hyundai Sonata online and all they had was a Hyundai Santa Fe SUV for us. (Much more gas, larger than I am used to driving)! Sorry!

Just to add some balance to what seems to be a flood of negative reviews. We rented through Priceline.com on 7/16 for a one week rental. I had never heard of ACE but the deal was excellent ($175 for 7 days - full size car, unlimited miles). Picking up the car was a bit of a hassle as we were at their location for an hour with the same 4 customers in front of me in line the entire time. Not sure why they ALL took so long but it seemed a lot of these issues were coming up (charges for insurance - a credit card in someone else's name means they must be added as a driver etc).

Please do not be tempted by the relatively cheap rates! These people are total scammers. The first time I thought it strange that they accused me of not having a full tank despite the fact that I had just filled it to full at the gas station across the street. They said they would charge me for a full tank because it wasn't full at their rate of 5 times the going price. Luckily I had extra time so I went back to the gas station, put like 5 cents in (all the tank would take). Then upon my return, they said they needed the receipt for the gas? What? Ok - went back and got it.

On July 13, I flew to Ft. Lauderdale from New York. The flight was 4 1/2 hrs delayed. When I showed up at Ace rental car office, the receptionist was telling me that they could not find my reservation at first. I showed him the confirmation via email from my phone, then the man was telling me they released my car because of my actual pick up time was beyond their "2-hr window" policy. So I told him first of all I had prepaid my rental fee in full with credit card when I made reservation. Secondly, I argued that there is no such "2-hr window" policy written on their website. The man who dealt with this matter kept saying, "I am sorry, my love, Ace is a private company"...

I've rented so many cars from different agencies so far. ACE is THE WORST. I planned for my weekend in advance. My brother booked a hotel and prepaid the whole hotel (non-refundable). I booked and fully prepaid for a 7 passenger minivan but then when I wanted to pick up the car there was no car available (if you don't have the car, why do you request for money???). They DIDN'T EVEN BOTHER find me another one. They just simply said "I'm sorry. Check other agencies." That day, I couldn't find any other available car because it was in high demand. Me and my family had to stay at home while we had booked a hotel. They told me "The customer care will call you in 48 hrs" however no one called me so far. Such a shame for this unorganized company. There is no way that I will EVER even think of ACE again. IF YOU CAN'T MANAGE A BUSINESS SIMPLY DON'T START it in THE BEGINNING. I can only call this FRAUD.

I just got off the phone with ACE after finding out that I end up paying $100 more than I expected. They did not seem to care much about that. My experience is as follows:

This situation is solved after the full refund of the amounts paid, done by CarRentals and Allianz.

Well, I can say I will never rent from ACE ever again! This company is horrible!! My boyfriend and I arrived in Orlando, FL on 6/23/16. After we picked up our bags, we were directed out to the shuttle which was already full, so we were told it would be a 10-minute wait. No big deal until 10 minutes turned into 45 minutes! After we finally got on the next shuttle, it was about a 15-minute drive just to get to the rental property. We walk inside to see a short line of maybe 4 groups, with them having four employees already helping 4 other groups which we weren't too concerned about. However, we waited in line for an HOUR!! CRAZY!! Once we finally made it to the front desk, I handed the gentleman my confirmation email and driver's license. As he is checking out my information, I read this note on the desk stating, "If you are paying with a credit card, you have to put down a $200 and if you are paying with a debit card, it was a $300 deposit!" WHAT???

This place is not a good place to rent any vehicle of any kind even if it's cheap.

We are Florida residents, but reside in another state since my husband is in the military. We still have a FL license, but with our current address in TN on it since the state of Florida allows military members & their families to maintain their home of record. Their (Ace) policy states LOCAL RESIDENTS are only allowed 150 miles per day. I booked this reservation thinking I was getting unlimited miles. Wanda was very rude, and said because we hold a FL drivers license it doesn't matter we live in TN. We are considered LOCAL. Then as she looked into our reservation she seen that I booked for a week. Then we were informed that we were only allotted 750 total miles for 7 days. I went from thinking we would have unlimited miles to 1,050 to 750. This experience just kept getting better & better.

They never told me it wasn't at the airport. I waited over an 30 minutes at the Orlando airport in Florida for a shuttle. When I got to ACE 20 to 30 minutes later I had to wait in line for another 45 minutes. Once I got up to the counter I told the lady how bad the service was & the wait time. She stated this is how it is in the summer. She didn't show any empathy or apologize. She just asked for my ID and auto insurance card. She left me at the counter for a long period of time so I went outside to tell my mom about how bad this was. While I was outside a lady told me she was from New York and that she cussed them out. While she was telling me how wrong they did her she was cussing as well.

ABSOLUTELY WORST EXPERIENCE EVER with a rental car. NEVER AGAIN will we rent from ACE. We arrived in Orlando, waited an HOUR for the shuttle, got to the rental place, which was FULL of families complaining about their rentals... Waited an hour in line only to be told we were late and had to pay an extra $10 a day for our rental. GUESS WHAT??? WE were on time... THEY were late. We left, rented CHEAPER from Hertz and had a wonderful experience there. The manager was very kind to a Hispanic family there but wouldn't do a thing for us or for the other three families they screwed.

I booked a rental car through rentalcars.com and ended up with a booking from ACE Rent A Car. I booked the car about a month in advance. I had nothing but problems, right from the start. First of all, they advertise as being located at the Calgary International Airport when they are 20-30 minutes away. I didn't discover this until I arrived at the airport to pick up my vehicle. Second, we waited almost an hour for their shuttle to come and get us. There were two other parties waiting for the shuttle, three in total. On our way to pick up our vehicles, the shuttle driver tells us that they only have one car left. So, two of the three parties had to get their vehicle somewhere else. He drove us to the other side of town to Avis to pick up a rental car. THREE HOURS LATER!! We were heading to Banff National Park and only had a short amount of time to explore the area.

Beware of this company. We went to Las Vegas this week got the reservation through Travelocity. The cost for my rental of 5 days is $227.11 but they charged me $239.45 for insurance. We were told that they have two packages we can choose from, the basic package at $25/day and the full coverage at $45/day. My husband and I chose the basic for $25.00. They were in such a hurry to make us sign the paper without letting us read only reassure us that we were signing for the basic package. So we signed and when we got the bill they charged $20 dollars more a day. Before I called the rental company I called the headquarters in Los Angeles to confirm that the basic insurance is $25.00, and then I called the rental company to talk to an associate about the issue.

On Saturday May 30 we rented a car from the company in the beginning everything was fine. It wasn't until the next day when my husband and I decided to check our account and notice they took a total of $378.84. Now at this point we were confused. We then called and the lady informed us that the extra $300 dollars that were taken was because of a deposit. At this point I'm really upset now because we wasn't informed of this info prior to us booking. Then she proceeds to tell us once we return the car it will take up to 5 days for them to return the money. Now I'm livid... I then ask to speak to a supervisor and then she puts us on hold for like 10-15 mins and comes back to the line and say, “Oh a supervisor isn't available.” So then I ask, “Don't by all have a policy in place for irate callers?” And then she starts getting an attitude about my money and says since she wasn't the one that I dealt with it’s not her fault...

We rented with Ace Rent a Car, 5757 South Semoran Blvd in Orlando Fl. We will never do it again. The price was 1/3 again more than what the booking said because of all the extras that they say you need to have. Also when we left they moved so when we returned the car we had to find the new place. Seems to me that as a paying customer they should have let me know when I rented the car. I left my iPad in the car when we returned the and when I called, about an hour later, they first said it wasn't there. I told them if it wasn't there then someone must have stolen it. Guess what, they found it right away then. I was told to mail a prepaid box to them and they would mail it right back to me. That was May 3, 2016. They received my box on May 9, 2016 and they continue to tell me they mailed it!

We chose Ace for car rental in Mallorca, Spain. We discovered that they have no branch there, but have a local company - Goldcar - that serves as a partner. Goldcar is as dishonest as they come. The quoted rental price was reasonable. But... (1) they asked if we wanted their "Super Relax Coverage" (extra insurance) and we declined. But they added it anyway without telling us, and transferred our signature from the signing pad to the contract without showing the contract.

When renting the car, Ace put a 200.00 deposit on my charge card. Car was returned full of fuel with no damage. Deposit was never returned. I had to dispute the charge on my credit card to get the money back.

I had already reserved my car from ACE when I thought to read reviews. I was in a panic because all the reviews were terrible. Price was an object so I decided to take a chance and stay with ACE... Everything was perfect. The gal behind the counter was very personable and did not push any add-ons that we did not want. The car was fine and returning the vehicle was quick and painless. The van back to the airport in Orlando was right there and we boarded quickly and got to the airport in good time. I was pleasantly surprised and would rent with ACE again.

My experience is similar to all the others, mostly 1 star... Great price online, they work you to increase it when you get there. They take advantage! Then take a large deposit which is not removed from Visa when you return car. Difficult to get it back. A letter is needed in order to use the collision portion of Visa. Scare you with tolls...(charge A$8 a day). My C$156.05 online just came in on my Visa at $579.17. Impossible to get through to anyone you call. Gas tank half full did not get me to St. Augustine as they said. Ran out of gas. This should be looked into. In Canada Market Place ended up having a rental organization closed down. Not happy.

If I could give this company less than one star I would. I reserved my rental for April 23-April 25, 2016 for 9pm. My night started out by waiting 30+ minutes for a shuttle to the off site rental building. Once I arrived I saw that there were many unhappy families waiting inside. Long story short: ACE overbooked by at least 12 families. I was there for 45 minutes before I could get an employee to talk to me about the situation and even then I was brushed off very rudely. I was told that there were luxury cars available for rent but that I would be charged an extra $100 per day despite this severe over-booking being the fault of the company. There were regular economy & mid-sized cars on the lot but all were dirty or broken. Two families were able to rent vehicles but once they paid they realized that neither of the cars would start (one of the cars was completely out of gas). I overheard them being told they could not be refunded at the store.

As a previous reviewer posted, I too rented from ACE the week of April 16-23. Upon arriving to the Orlando Airport, our phone call for pickup went unanswered. It was not until 30 minutes later that another family arrived and had prearranged a pickup from them. When the shuttle arrived, we hopped on board. The driver seemed very indifferent to the fact that the calls were not being answered, as were the counter people.

I will make it to the point. The site says they are "on the airport grounds" (that's the first lie). Had to board a shuttle and was driven about 20 minutes away. Rented a car on 4-17-16 in Orlando, Florida, returned it on the morning of 4-24-16. We pulled up to the locked gate (with others who were also returning cars) to find an abandoned building and lot with a tiny note on the fence that stated "if you are returning a car bring it to this address... A 10% discount will be given off your total."

I made a reservation in San Diego for a minivan with two car seats. I called two days prior to my trip to confirm the seats, and they assured me all was in order. Arriving at the airport, I called to let them per their instructions and they said they would send a shuttle... It never came. So, I called again and this time, a shuttle arrived within 10-15 minutes. As soon as we had all our luggage loaded and were in the shuttle, the driver says, "Oh, by the way, we don't have your car. So, we're taking you to another rental service."

Worst service I have ever received. I booked a reservation online for dealers choice. After waiting at Fort Myers airport for 45 minutes and then traveling another 20 minutes to an offsite rental office, I stood in line for over an hour. The agents were rude. When I finally got to the desk, the agent tells me the only cars they had was a van or truck! So if I wanted a different vehicle they would have to charge me additional. At this point I had no choice but to accept.

Not only was the rental experience chaotic and disorganized, they had no cars. A 45 minute wait with only 4 people in line... finally got car. When returning, they charged me for gas, even though I had filled the tank, and no one had asked me if I wanted them to fill the tank. They refuse to refund me, even though I filled the tank, and it will cost them nothing to refund me. Their service is a horror, and their agents are rude and passive aggressive and no one is willing to be helpful. Renter beware--it's a horrible experience.

ACE is horrific! Under no circumstances should you rent with them. I rented a car at LGA in New York. After going outside to the Rental Car pick up area I waited 15 minutes and saw all the usual rental car agencies shuttles go by at least twice. I then called ACE and was told to wait for a Green and White Holiday Inn shuttle. 20 minutes later still no shuttle. I called back and was told that they came by and I wasn't there even though I never moved. I was told they would be there in 10 minutes. 20 minutes later, I started contacting Avis, Hertz and Enterprise and rented another car. 1 hour later I received a call from ACE asking where I was. I told them I was already 30 minutes from the airport in a real car rental agency! YOU HAVE BEEN WARNED!!!

ACE Rent A Car is the worst car rental company I ever used in my life. The rental estimate was $108.00 per email confirmation when I got to their office. Mr. ** spent 15 minutes upselling the rental. He kept on saying that I must take their minimum insurance of additional $17.00 per day. He also warned to take EZ pass in order not to get tickets of $100 that will charged to my credit card. In short he said he gave me a discount on the EZ pass for $17.00 charge instead of $25.00 the regular price. I paid a total of $235.33 instead of $108.00 they quoted by email. They are still holding $435.33 security deposit on my credit card. I called and their answer "It will take 7 business days to get the charge reversed." It is outrageous to have city of Orlando and department of consumer affairs licensed this company with all the complaints they are receiving.

On April 6, 2016 I arrived in Orlando. I waited 45 minutes for a shuttle and had to end up taking a taxi. I called 10 times the location and no one ever answered the phone. I had to pay 25.00 dollars for a taxi. When I arrived at the location I had to wait for one hour because that day they had 2 call offs. When I got to the agent, I explained to the agent that I had purchased a insurance through my travel agent and he rushed me out the door because customers were upset in the line. After I arrived in Chicago I noticed that I was charged for a Ace Insurance that declined. I called the location and the manager said that I was not able to rent a car without insurance and said that he even thought I had purchased one already and refused to give me a refund. The manager was extremely disrespectful and unprofessional. He said that even though I decline their insurance I still will have to pay.

I rented a car from your car rental company a week ago in Miami, Fl. When I rented this vehicle I was told by Juan, that I could just give ACE a call to extend my rental. When I called your Miami branch (where I rented this car) they told me that it was not possible and that I had to return this car immediately. I talked to Mike or Lucky, since he changed his name every time I called, till he said he would call the police and report this car as stolen, if I didn't return this car. I have rented at least 20 cars when I travel and have never had this horrible experience.

First of all we waited 2 hours under the rain for a shuttle to the car rental because they're not located at the airport and the 3 of us got sick with the flu from this and still suffering the consequences. Then when we got there had to wait about another 45 mins because they were short on staff and the agent was annoyed and didn't treat us the way we deserved especially after we told him we waited 2 hours under the rain and we called many many times and no one picked up the phone. Second, the car that the website said was not available so I had to pay $20 more for the other one.

We rented a car from ACE through CheapOair on our recent trip to San Diego. We were taken in a van quite away from the airport only to be told there were no cars available. We were then taken to another obscure car rental place where we were told they had only one car available and it was certainly not the full size that we had rented online. We also paid an online $15 fee upfront so we could expedite the whole process however from the time we left the airport in a van to the time we received our car was a 3-hour ordeal. Under no circumstances should you ever rent from this company!!

I rented a car in Orlando Florida from ACE Rent A Car. I choose this car on CarRentals.com and was told the car rental agency was on site at the airport. When we got to the airport we had to drag our luggage quite a distance to an outside van and wait for a shuttle to take us to the rental car agency. The driver was very rude. When we asked to speak to the manager he was not available. They gave us a number to call and we tried to reach the manager all day but was unable to make contact. The voicemail was filled. The car was dirty inside and out. I will never trip another vehicle from them again.

OK where to start. The good I was in Orlando and the van was right there. The driver took me to the lot on MCCoy rd. All was good. The agent tried to sell me more insurance. I refused. The car was prepaid. I thought I signed to decline all services but I did not read all the stuff I was signing. The next time I will. Anyway The agent advised me to stop a 7-11 and get quarters. The first toll is coin only (Thank you for that info). The trip to Cocoa Beach requires about 7$ in change so the sun pass is not worth the price. When I returned to car I was told to leave it in the spot and the driver took me to MCO airport. I should have gone in and checked the Bill. ACE put a $235 charge on my credit card. When I called they said it would come off in a few days. 200$ came off but I was charged 37$ for What I do not know (I am wiser now). If I book the car place again when I leave I will have my visa reported as lost so any other charges will not be allowed.

Rented a car in Atlanta for 3 days, I returned the car and the charges for the rental was deducted from my card. A couple of days later I noticed that $250 dollar hold was still on my card. When call to inquire, I got the office manager who was so rude and disrespectful. If that's the service that ACE rendered to customers we as a society is in deeper trouble than I thought. I would never rent or recommend this company to anyone.

I rented a car for 4 days online from ACE at Orlando airport through Rentalcars.com. My online purchase did not require a deposit. ACE told me when I went to pick it up that it required a refundable deposit of $372.90 which was secured to my credit card, but would not be charged to it if the car was returned with no damage. I was also told I could return it up a day early if I gave them 24 hours notice, which I did. When I received my credit card statement, this month, it showed an ACE 372.90 charge for the deposit, but only a $242.93 refund which means they still owe me $129.97. I have tried to call them multiple times during daytime business hours and at night both and no one answers the phone. Like other reviewers, it sends me to the voice mail box, but it always says it is full and so I cannot even leave a message. I cannot reach anyone at ACE to try to resolve this problem.

We rented a car through this company 12/11 at 11 pm. Drove it 2 hours to where we were staying! In the am, we went out and there was oil leaking all over the ground. Called the company and they took all day to get the car towed and bring us a new car. Tow truck driver said it "was a major issue." We got back to the airport to return the car and they added the $412.50 towing fee to our bill. Unfortunately, my husband had no idea what we paid for the rental and signed the papers! So now per the company we are bound to pay this. Also, the rental we rented on 12/11 had 9720 miles, the one that got Checked had 9414 miles on it. (Ace's response it was a clerical error). I think the error was they had the wrong car checked. Do not take any chances and rent through them! It's not worth it for the stress you have to deal with!

I rented a car from them from February 8, 2016 to February 13, 2016. I told the representative Renold that I had an early flight on Saturday February 13 and had to be at airport at 4 AM. He said "We open at 5 so you can drop car off in short-term parking at airport and call us and we will pick it up." He never told me there was a pickup charge. When I called them at 5, nobody answered. When I got back home I tried calling someone to talk to about that charge and they said "You have to talk to Patrick and he is not in."

Reserved 3 vans over a month in advance from ACE, Orlando airport. With confirmations in hand as we checked in they asked for an additional $120 for the week. Reason, my name appeared on all three. By adding two additional drivers' names would require $10 per day additional charge per van. While making the reservation on the phone with a reservation specialist, there was no mention of needing the other two drivers' names. My credit card was charged $75 which was charged to my card immediately and will no doubt lose. Needless to say we left the business and went down the street to another agency and rented our vans without incident. Stay away from ACE!!

They are legally trying to get me to pay over $700 for rodent damage in the engine compartment. I had the car for two days in freezing weather, returning at 5:15 A.M. (no attendant). They stated a "check engine" light was on. I never saw one, and I would have noticed. So I drop of a perfectly fine and warm car at 5:15 AM on a freezing day, and they are coming after me to pay. I would be curious if rodent damage has happened before at this location. Have they even checked? I'll pass this up to our legal department. In twenty years of business travel, this is the first I have heard of rodent issues. I travel 140 days a year and ACE will never see another cent of my travel money.

We flew into Orlando on January 31 at 9:30 pm. We had a car reservation through Priceline.com for 57 days. When we got to the Ace counter, the young man said we had a problem and he could not rent us a car for that period of time. He said it was illegal to rent a car for that long, and we would have to enter into a lease agreement and Ace did not do that. It was late and we were tired and didn't know what to do. We had a reservation at a hotel and were planning to drive to Cape Coral for 6 weeks before heading back to Orlando. He made no suggestions and did not seem to care that 2 senior citizens were now stranded.

I reserved a compact car and was given a large Nissan Quest van after waiting over an hour on line. The car was dirty, had tire pressure issues and it wasn't until I was on the highway for a few miles that the empty gas tank light came on. In a panic (I am a senior citizen travelling alone and now it was dark), I found a gas station before I ran out of gas. When I returned the car, I was told the employee at the counter should have told me that they don't have a gas tank there and I should return the car with the same amount of gas I found in it. It cost me $35 to fill this large tank with 17 gallons and then I returned it full as is the normal procedure when renting a car at any other car rental place. Never again.

The employee at Ft Myers told us we were getting a deal from our airlines. It was a nice deal for him. He upgraded us into a car we did not reserve. Took a 300.00 deposit and told us we would get that back when we returned the car. That did not happen. When returning the car the deposit then became 112.00. We lost a lot of money. I think the worst part about the situation is when the supervisor called me back he told me that is how it is. He never attempted to correct the employee. Don't use ACE.

Worker at Ft Myers said we had a red mustang. Told him I did not order that and I just wanted the economy car. He told me he would give me a SUV for 15.00 dollars a day. I needed to give a $300 deposit and it would be given back when I return the car. Well SUV was not $15.00. He failed to tell me it was additional amount and when I returned the car I was told the deposit I would get back would be $112.00. I have placed many phone calls and did get a supervisor from Ft Myers and basically he said that is what it is. Be very careful with this company. They took a lot of money for something I did not ask for. I will not use ACE ever again.

My husband and I left the Ft. Myers, FL location approximately 1.5 hours ago; leaving without the vehicle that had been reserved. My husband and I received the worst customer service that we have ever received while renting a vehicle. Numerous items were different in person than when reserved online (ie. Website stated unlimited mileage which was in person not the case, reservation stated vehicle was economy, yet vehicle available was mini-van [up charge for other type of vehicle], required a toll add on of 6 dollars per day despite routes not requiring tolls). We attempted to be good "sports". However the agent was so rude that we left without a vehicle. Upon the agent stating, "If you rent cars so often you should know rental terms better", we decided to leave. Will never rent with Ace again given so many other options available.

When checking in we were asked if we wanted insurance. We told them no, we had talked to our insurance agent and had coverage so we didn't need it. After realizing our bill was double what was quoted we tried to start calling to find out why. It was virtually impossible to reach them. It continuously went to a full voice mailbox. When I finally talked to someone, we found out the charge was for insurance!! But of course there is never a manager there for us to talk to. After a month of calling and talking to several people... one of which told me they would get the charge removed. I have just been told today they will do nothing about it.

Upon arrival and pick up, the clerk told me that I had to take insurance liability (16.99$/day) and that it was mandatory in the state of Florida. What he forgot to ask or specify that since I have insurance in Canada, I was covered for that with my insurance company back in Canada. When I returned the car, I heard another clerk explaining that to other Canadians customers, which didn't have to pay extra for the insurance liability.

On Wednesday, 6 Jan 2016, I waited curbside for their Denver Airport shuttle at 745pm, but it did not come. I called 2 times before their 8pm office closure and no one answered the phone, or was there a voicemail to leave a message. I finally reached the manager and he nor his staff happily left me at the airport without a car. I will never rent from Ace again!

I reserved a rental car at Ace Orlando site. Arrived and they did not have an infant car seat. Told we could not rent the car unless my grandson had an infant seat. Advised me to take the rental to an area Target (leaving my daughter and grandson behind) to purchase a seat, and they would reimburse me the $119.99 that the seat cost. When I returned, I was told the check would be available when I returned the car. Halfway to my destination (on toll roads), I noticed the tank was empty and the gas light on.

HORRIBLE!!! Be aware that they charge a $300 deposit on top of your rental cost. This is printed nowhere on the confirmation you receive from Ace nor does it populate on any third-party travel websites. And after paying the deposit, they will tell you that it is refunded within 1 to 3 days... THIS IS A LIE! It takes 14 business days (nearly 3 weeks). While you may save a few dollars with this heck of a rental car company, it isn't worth the headache of horrible customer service, off-site pickup and dropoff and frivolous hidden charges.

Book the car in Miami for a very cheap price, but when a got there, they told me that I have to get an insurance that was ridiculously expensive. They did not refund me for the reservation that I paid in advance. Got a car in some place else.

Rude employees, had to call 5 times before someone answered the phone for shuttle service. Hidden charges on our bill when we returned the car. Will never use this company ever again.

We had a terrible experience with Ace car rental at Cancun. I had booked both the car and the insurance online. First of all, Ace has no presence at Cancun airport, they just pass the leads to their local partner Fox Rental. We reached their partner's shop Fox rental and they refused to honor the insurance that I had booked online because of some internal issues with Ace (or so I was told). I tried calling Ace call center and the phone reps went round and round without any help. After 1 and a half hours there, I lost my patience and we had to buy insurance from Fox at double the prices! Fox also didn't have a Toyota Corolla, so we had to settle for a lower Toyota Yaris car. I would never book with Ace in Cancun in the future and would warn others too.

I returned the vehicle on Monday. I received a paper refund of $200.00. I was told it would take 4 or 5 days to actually get the money back on my credit card. It took the company one minute to take the money but a week to give it back! It is Christmas and that money is my Christmas money. This is not right. The company doesn't seem to care. Why do they get to use my money for that amount of time? That is stealing!

Horribly unorganized business and unprofessional worker habits. One clerk went to take a "quick" smoke break with four families in line. The business was basically three desks and a printer. Unpainted office with holes in the walls. The vehicle ran fine but was physically in poor condition and older. Avoid this place at all cost!

If I could give less than 1 star I would. They claim it is unlimited mileage. I just happened to read the fine print. If you are from Florida, you cannot drive more than 150 miles a day. So I called and asked why. She said they were meant to rent only to people going to Disney or Sea World. I stated that that wasn't what they advertised. She was VERY rude, barely spoke English and couldn't explain exactly WHY I couldn't leave the state. She said if I drove across the state line the vehicle would shut down and I would be on foot. Had I NOT read the fine print on the 114th page of their BS contract, I would have been stranded with my 3 children alone on the side of the road in who knows where! NOT something I would've taken lightly nor was it something they made me aware of!

I found dealing direct with car rental agencies often gets best deal, ACE gave super price over the phone. At pick up I was upgraded due to lack of vehicles, still OK. Only issue concerned Fla tolls and prompted to pay upfront. No tolls were encountered as told.

Very disappointed with Ace rental car in Orlando Florida! Booked reservation for a midsize car a month in advanced. When we got at the office they didn't have a midsize for us, they said we have to take a minivan. I told the woman that was helping us, "We reserved a midsize car not a van!" She told me, "This is all we have for you." Not happy with the van, but had no choice supposedly, got to van, it was not clean, garbage in the van and the gas wasn't full like she told us.

I would like to bring to your attention my frustration about my rental car reservation with Atlas Choice and its subcontracted rental company ACE rental car not being honored at Charlottetown Airport in PEI, Canada on July 25, 2015. Once arrived, we discovered that there was no car available for us. ACE told me that Atlas Choice had over-booked their rentals and 22 customers were trapped like us the same day. ACE advised us that Atlas Choice overbooked and the only solution would be to contact all the other car rental companies at the airport to try to find a car.

Visited Orlando and used Ace rental car company. 300 dollar hold on credit card in addition to the rental fee. That take a chunk of my vacation spending money!! Got in the car and got on the road to find the gas light on and the gas tank empty. Appalling. Ridiculous. This company needs to be put out of business!!!