ACE Rent A Car Reviews

A one star is actually too high for this company. I reserved a car with Ace online. My flight was delayed, so I called to inform the local office of the delay so our car would be available. I let them know that I should arrive between 1:30 - 2:00 pm... We arrived at about ten until 2:00 pm and was directed to a virtual Customer Service Representative. I gave my name and was told that their system showed our pick up time was 2:30pm and we would have to wait about 40 minutes to get a car. Even after showing my initial reservation, they said we would still have to wait.

DO NOT prepay for a vehicle with this company. I prepaid 3 weeks in advance for an SUV to drive to the mountains with and then when I get there they say "we have a Dodge Caravan for you". I made it clear that I prepaid for an SUV and given that we were in the middle of a huge storm I was not interested in driving a 2WD minivan to the mountains.

Picked up my car. Had had three scratch marks on headlight. No probs. I took it anyway. Got a great reputation with all my rental companies. Day of return vacuumed and washed exterior and wet wiped the seats as travel to country had some hay and oats remnants and anyway he came at me. Said, "You wet seats. I can't rent it today" and I said, "So sorry. Won't do again. I just wet wipes seats with cloth". And they kicked up a stink and said I had to speak to supervisor but truly all they had to do was put a towel to dry it off yet I was vilified for returning clean vacuumed with full tank and Seats were merely wet wiped with chux as I am a clean fanatic.

After waiting in line for almost 1.5 hours and watching several disgusted customers walking away without a car rental, I got my chance at the counter. I presented my driver's license, proof of insurance and credit card. The woman behind the counter said she could not accept my insurance because it didn’t say what I was covered for and that I would have to pay over $50 per day for their insurance coverage. I asked if I could get onto their wifi and I could download a copy of my insurance showing the rider I have covering non owned/rental vehicles, after looking up from her computer she said they didn’t have wifi! They came up with every excuse not to accept my insurance just to get me and everyone around to pay extra for the insurance. I went back to the airport and got a car from Dollar, no problem, no hassle and no extra insurance. They took my insurance without question. STAY AWAY FROM ACE!!!!

I book a rental car with Hotwire and was quoted a rate of $78, not including taxes and other fees, for four days. When I got to the counter in Ft Lauderdale, the agent mentioned that I needed to purchase insurance from ACE Rental. I told him I have rental car protection with Geico and it covers liability and collision. He asked if I had a copy of the declaration page, which I didn't. However, I pulled up my policy online and showed him where I was covered. He proceeded to say that ACE cannot accept my insurance because the value of my 2001 Toyota 4Runner is not sufficient to cover the replacement of the rental car.

The cost of my car rental for four days was double the amount I thought I originally booked. Misinformation or no information regarding additional drivers, miscalculation of upgrade, misinformation about time to return (must be to the minute of a twenty four hour return or you will be charged a late fee) are just a few of my complaints. After talking to the representative about the above issues, she only refunded my late charge. I will never go through Hotwire again as they too have fees unaccounted for in final booking. If I could give a MINUS STAR SCORE, I WOULD!

Don't do any type of business with ACE rental, they get you by low online rate but really this isn't the final cost. Once you are stranded in the airport they make you pay for hidden fees, and you will have to otherwise you left stranded in airport without your rental car, completely bad business nevertheless. Rude staff and dirty offices.

The agency I rented the car was: Ace Rent A Car Orlando - 7652 Narcoossee Rd. STE B Orlando. My first impression when I arrived is that the place was dirty and disorganized. Worst than that, I had to wait almost an hour in line with two kids. I informed the agent that I had insurance through my credit card and the agent informed me that I was required to take out insurance with them and the value of the insurance was greater than the value of the car rental itself. Complete nonsense.

DO NOT EVER RENT FROM ACE!!! This is hands down THE worst rental car company ever! I rented from Ace in Orlando - I did a walk around & pointed out some tar on the passenger door - the Ace attendance who worked there said not to mark it because it was tar & not damage. When I returned the car I was told they are keeping my $250 deposit because there was damage. I said no it is tar!! I even licked my finger & it came right off & they still kept it! Disputing the charge since no one at the company answers. The customer service is awful & the business is a joke.

We rented a car from ACE at the Tampa Airport. The rental was for 4 days. The online rate was approx. $20 a day. On top of that they add the required taxes and service fees. The total bill should have come to $155.91. After waiting in line for over 30 minutes while ONE agent attempted to assist everyone; we finally got our car. Unfortunately, our outbound flight a couple of days later was delayed. I called ACE to see if we could keep the car for TWO additional hours, or did they need the car back. The agent said no problem keeping the car. We returned the car two hours late and was hit for another $73.70 (on top of the original $155.91). I thought it was a mistake. When we landed, I attempted to contact ACE. I first called the national number and after patiently explaining the issue; was told they couldn't help me, and I would have to call the local office at the Tampa airport.

I booked my rental from Canada and brought along a separate form from my insurance company stating that I was covered for rental cars. (I have liability and collision.) I was not given an option to sign a waiver. The charge for extra insurance was almost double of what I paid for my initial booking. I took a shuttle to this place. The agents were smug. There was a family there who had been waiting for 3 hours- with a pregnant woman and a baby- they were promised a vehicle and it wasn't there. The agent changed my car...saying it was "an upgrade" but, within an hour, the indicator told me that I needed air in the tires. I've been having to stop constantly to fill them (because the caps on 2 of the tires are missing I'm guessing?) and the car is saying that it needs regular maintenance. I'm afraid to drive it anywhere and I don't want to deal with the smug agents. I took pictures inside and out all over before I drove away because they gave me the hustler vibe.

I booked a rental car online for 2 days thru Ace Rental Car, approximately 3 months in advance at the Miami airport location for a total of $72 plus another $22 ($11 per day) for 2 days of highway tolls or roughly $94. There I encountered a desk attendant named "Lucky", who I presented a copy of the contract to. He didn't even bother to look at the contracted rate printed out. He then asked me to place my credit card in the machine to approve the final payment. That's when "Lucky" himself inadvertently and in deceptive fashion reached over the counter from behind his position at the desk, pressed the green okay button in the credit card machine confirming a base rate of $135 or $63 dollars HIGHER than the original contract.

I booked a 4 day rental through Hotwire and received a vehicle that had over 100k miles on it, wrecked and filthy. I returned it in less than 12 hours because it was just an awful experience that I was going to be paying for when I normally rent with Thrifty, Dollar, and Budget with great experiences for the same money. I am now being charged for the remaining days even though the car is returned within 12 hours. Hotwire stated that it’s a no refund policy based on their terms. Clearly the TERMS don’t say you may get a POS rental. This was an awful experience and I will never spend a penny with Hotwire or Nifty/Ace again. I will now explore legal options.

Do not rent from them. Read all the reviews. The horrible experience I encountered requires at least 3 pages. In summary and fortunately, I ended up NOT renting from them and there is a possibility to lose my money $217.44 that I prepaid Hotwire. The lady clerk has no minimal experience on customer service. Their location is in a remote scary area. No shuttle service from DFW airport to their location. I have to take UBER ($21.00) to get to their location. They tried to charge me extra money more than what I paid for Hotwire, stating that Hotwire deducted service fees and I am responsible to pay the difference. When I sensed that there is something wrong going on, I left their office and I rented from Payless. Again do not count on getting service or a reliable car from them.

I finally made it to LAX. First flight was 2.5 hours late so missed my connection. When I got to the car Rental company they said since I was late the car would cost an extra $400 plus an additional $200 deposit for insurance. My personal insurance covers this but they just want to rip you off. The original cost of the rental was $100. Needless to say I am doing Uber. Never Ever Use Them and I am filing. Better Business Bureau for the bait and switch which is illegal in my opinion but we will see what the regulatory companies say. NEVER EVER USE THIS COMPANY.

Let’s forget that they took my $250 deposit for a pit on the windshield. I completely disagree and was treated in a manner that is unacceptable! On the back of my agreement it says I’m responsible for the cost of the repair which is not $250. Or I could take out a claim which I would pay nothing. So here is the deal...the manager's name is Jorge and I’ve called, left messages, emailed and left reviews! I’ve tried to contact him since Friday September 27th almost every day through the workweek and just recently he replied saying he must have the wrong number? Contract has correct number and the three times I’ve emailed him plus voice messages has correct number!! DON’T DO BUSINESS with ACE RENT A CAR IN ORLANDO FLORIDA!!!

Is there a "-" rating? This business was horrible. On a Friday afternoon, they only had 2 agents helping people. Then when going through contract, told them specifically, I DID NOT WANT INSURANCE, as my insurance company covers rental cars. The agent said no problem and when talking about the total, it was 287. I was quoted $151. I asked if that difference would be refunded since I was told it was a "DEPOSIT". That was no problem. When I returned the rental the total bill was for 283. I asked if the deposit would be refunded. The kid who checked me in said "YES, but If you have questions, go to the counter and ask." When I did I was told that I agreed to the "MINIMAL" insurance. I told them I didn't. Then was told I had to talk send my complaint into the information on my rental contract! Not right! I was charge $125 extra!

I reserved a mid size car from Ace rental. When I went to pick it up they offered me an economy car. I told them, "No, I rented a midsize." They got me the midsize car and when I told the agent I was going to leave a negative review he took my luggage out of the car and cancelled my reservation leaving me stranded on an airport back road at 1 a.m. in the morning with all of the other car rental places closed. I am a 70 year old woman. I was horrified. I had to call the police to come and help me find a way out of there.

Major points:

My husband and I rented a vehicle from the ACE Ft. Lauderdale location through Hotwire on 9/14/19 and it was an abysmal experience from the start. We arrived on an evening flight around 10:20 p.m. with our 18-month old. There were no signs in the Ft. Lauderdale airport that directed you to the ACE pickup spot so we had to ask other car rental representatives (Hertz) where the pickup location for ACE was. We were advised by them to call ACE to let them know that we had arrived, as if they don't have consistent pickup service.

Why, why, why did I not look at the online reviews before I fell for what feels like a scam? Ugh... This was a horrible experience. As others have said, this car rental agency baits you with a low price, then piles on all sorts of add-ons to the final bill. In the end, I paid about what I would have paid at one of the national car rental places and would have had a lot fewer headaches.

Worst company ever!!! We arrived 1.5 hours early (10:30 am) at the airport, when we called they said they didn’t have the car we reserved and to call back thirty minutes (11:30 am) before the time of pickup of the reservation (12 pm). Therefore we call them again to be told that they still didn’t have our car, maybe it would be available at 1 pm and that they would call me but that they recommend I call CarRental.com or look for another car at the airport. End of story, 3 days later I still have not received their call. Most unprofessional company I have ever dealt with. Their prices are low but be warned you will get the customer services you paid for. Unsolicited advice...don’t rent from them, keep shopping around there are way better companies out there. Safe travels!

I reserved a rental car through Hotwire. I was originally charged $88. No info was given to let me know that Ace is not actually located at the Fort Lauderdale airport. Wasted an hour trying to figure out where to catch shuttle to Ace. Stood in line for 3 hours on 9/12/19. Was charged an additional $150 for rental car. "What, did you honestly think you rented a car for just $88/" said the Ace employee. Use lots of fear/scare tactics to try and get more of your money. First car reeked of smoke. 2nd one did too, not as bad. Just wanted to get out of there. No one available to inspect car with you. Drove off with 2nd car. Lights came on, indicating that front tires needed air. When filling tires with air, realized that both front tires were 100$ BALD. Heavy downpours due to tropical storm. Called Ace. Out on hold, then hung up on me. Called their customer service. They couldn't get through and sent them an email. Called again and left vm.

I have had a terrible experience with ACE in Crete. I booked a last minute car through a broker - in this case Wise Cars, a UK broker. ACE was the local supplier. The whole thing was a rip off. I was left stranded at the airport - the promised shuttle never materialized. I called repeatedly the number of the local company and also the uk broker number but there was no response - not even from an answering machine. Other rental companies had booths at the airport but not these guys. A fellow stranded traveler ( there were 8 of us similarly stranded) eventually hiked to the main office and two hours later a shuttle was sent.

I reserved a car on the web. Went through the process and declined insurance. I have a pay for policy with Amex that covers me 100% and my personal auto policy also covers rentals in Canada. When I got there they would not rent to me unless I bought insurance from them. Be mindful that I declined it while making the reservation. Obviously they think they can take advantage of people when they are traveling. The rudest nastiest people at the Vancouver BC location. By the way, they are not located in the airport.

Gave us an accident car and did not admit to it. Customer service rude at best. We returned the car with some sand inside (San Diego area), and we were charged 199.90 USD for cleaning!! Called customer service today - there is only one person available for the whole nation! She was not able/not willing to waive the cleaning fee. Will get contacted again on Monday - so they say - they did not answer my first email, either. If it doesn't get resolved (which I expect), will dispute the cleaning fee. Beware!!

I've attached just a few pictures 1 of 4 vehicles with Issues. 1. To start the shuttle driver was on the phone the entire time from the airport to ACE rental. I did complain to the manager on site. 2. We went through 4 vehicles. 1st vehicle - was on empty and they wanted us to rent it, I refused and ask for another vehicle. 2nd vehicle - was not full but has a little more gas in it. Upon inspecting the vehicle the tread on one of the tires was really bad so I asked for another vehicle. 3rd vehicle - Upon on doing the walk around it was not full and was really dirty. It also smelled really bad. When I asked to see the guidelines they said the one on the counter was outdated and that they did not have an updated one for me to see.

Hi. I scheduled a trip to my family reunion last week that was three hours away from where I live. I packed my car and got ready to go and my car wouldn’t start. I was low and money and didn’t know who else to turn to. A friend told me about Ace Rent A Car. I decided to call them up to see about my options. The moment I heard the first word come out of the representatives mouth I know I was dealing with Aces. The team was very polite, patient and helpful. I informed them I was on a tight budget. They were more worried about me seeing my family than they were me paying for the car. You don’t find many companies as family oriented as Ace.

Booked with Ace through Priceline. Booked unlimited mileage rental and received email confirmation stating unlimited mileage. Received call day before rental pick from Ace stating it isn't unlimited mileage even though it's on the reservation and confirmation. Both Ace and Priceline refused to honor even though have it in writing. Deceptive advertising. Will pursue legally so others don't get scammed.

What should I do if I have an accident or breakdown? "Your safety is our top concern. If you experience an accident or breakdown, please contact the rental office using the phone number printed on your rental agreement as soon as possible." That's what they say on their website. On the phone, they said to me, "Sorry! We can't help you."

The people at the front desk have the worse attitude. Called from the terminal to request information on how to get to the rental and I was transferred to another phone just to get hanged up on me. The guy handling my reservation was so rude that when I asked to see the charges before I approve the total on my credit card he reached over the counter and pressed the OK key on the credit card reader and approved the charges for me. Then when I got the final bill the number didn’t up at all. My seven-day reservation became a 6+1 day so I had surcharges for the extra day, plus I was charge with a rate way higher than the one I was offered online. Not recommended at all.

I booked the car for 90 dollars. I got a bill for 230 dollars. I was suppose to get a Nissan Altima. I got a Versa. I brought the car back 8 minutes late and was charged for another day. If taking my money is more important than my business I won't give them either.

I booked and reserved (with conf. #) a rental mini-van from Ace Car Rental in Los Angeles on short notice. They were by far the least expensive which sparked my curiosity because the same vehicle was 60% more at the Big Boys rentals. The booking website I utilized had tools available to glean over customer reviews on wait time/service/friendliness/policies/etc... I should have heeded the many many poor experiences from others and just pay the higher price from the highly reputable agencies. Knowing that I would be 1-hour late for pickup, I decided to call in advance to verify that they would not pull any funny business like "oh we let your car go to another because you were 1-hr. late". I call the "local" number posted adjacent to their local address only to be eventually connected to a Call-Center in Texas. They in turn transferred me to the local agency where I was on hold for 21-minutes.... and then got DISCONNECTED!

Horrible experience - had to take two different shuttles to get to the rental place, then when we get to the facility there is a long line that took over an hour to get the car. Once we got the car we was told if it does not have a full tank of gas to drive back to the building which we did because there was only a little over a quarter tank. The girl was to take down how much but apparently didn’t. We barely drove the car in Vegas but once to go a few miles. We put in 20.00 of gas before returning (more than what we was given). Got only a partial deposit back. Who knows why they deducted 71.00 from the deposit. Guessing by the reviews we won’t get any of our money back. Needless to say DO NOT RENT FROM THIS COMPANY.

They are SHAMS. We rented and they confirmed our rental at Saint John, NB airport. When we arrived, they said they had no cars. No explanation other than they had to let all their cars go…insurance or something. I talked with **, the manager of the location at 242 Rothesay Ave, Saint John a month before and from the airport when he said no cars. He was not concerned about our predicament. No other car rental agencies had any cars. No one knew when a car would be available. I could not believe it??? My daughter was on the telephone for an hour and finally secured a rental in Fredericton for later in the day. We were forced to take a taxi to Fredericton at our cost $180 to get a vehicle.

I rented in December 2018. Had a small crack on the windshield from a pebble from local road construction. They charged me $500 to replaced it, for a $150 job, with the understanding that they will reimbursed the difference. It's end of June and I never saw the rest of my money back. I called and left messages, you can never get anybody on the phone and they don't return calls. I filed a claim with my credit card company, to get reimbursed, because I have coverage, and they refuse to submit the required documentation to them, so they closed my claim. I called the Better Business Bureau and complained, but in the meantime, don't rent from them!

SCAM! BUYER BEWARE! Terrible experience, as I was charged $1,400 for a tiny dent. The dent was on the car before I rented it and I trusted the rental agent to write on the sheet, yet he didn't. Rental car company asked ME to provide proof that it existed beforehand - they did not provide any security camera footage or any footage to back up their claim.

I rented a car at the Ft. Lauderdale location on May 29, 2019. The tank was 5/8 full. On my trip back to the agency, I filled the tank. I could not be certain that there would not be problems such as detours or how much gas I needed to return the car 5/8 full. Seems I misjudged and I had 3/8 of a tank more than I needed. The CS in Ft. Lauderdale told me that they could not credit my account for the difference. It is not a large amount of money, but consider that this happens to 10 renters a day times 365 days a year at every location. It adds up to quite a profit. Incidentally, the contract does not mention this detail and there was no owner's manual in the car.

#1) On our paperwork for 'location' it had ACE, the address and "Shuttle service". After our flight landed at the airport we went to the car rental area and saw nothing about ACE Car rentals. We asked at another car rental counter and they informed us we had to call them. No phone number was listed on our paperwork. So after Googling the phone number, going through the national toll-free number we were then transferred to the local rental location. Another confusing/ unassuming factor was the local car rental name was Journey Rent-A-Car, which was NOT stated anywhere on my paperwork. I was beginning to wonder what we were getting ourselves into.

Rented a car at Riga Airport in Latvia. At the time of rental I requested insurance (which I do not do in the US) as I have heard too many stories regarding deceptive rental car companies in Europe. The car was driven to and from our destination, and twice to and from a nearby village. Otherwise the car remained parked in a private hotel lot. The return process is you drop the car at an open long-term parking lot at the Riga Airport and board a shuttle to the terminal. You never see anyone. While we returned the car dirty as some roads were very dirty, it just needed to be washed and that should have been it.

There were no communication that ACE car rental will not pick us up at the LAX airport and we have to take the city bus to a location before they can come get us to their location. Wasted us a whole lot of time until we found out. The rental guy told us that shuttle starts running at 5 am and also the sign at the front door stated that. However, we showed up at 5:45 and waited there until 6:45, there was no sight of shuttle. I called customer service telling her we got stuck there and will not be able to make it on time for our fly, Instead of trying to help us, she tried to tell us that we return the car before our scheduled return time so there will be a charge without knowing exactly what our return time scheduled was. I tried to explain. She hung up on me. We and 2 other groups ended up taking Uber to the airport. Cost us $12 more plus $5 tips. I travel a lot and never had this horrible experience. Stay away from ACE car rental even if it’s for free.

Don’t ever rent from Ace at Lax airport. I rented a car for two days 5/10/19. The vehicle was an old raggedy Nissan Altima. It had several scratches all over the vehicle, seats had a ton of stains and the brakes were squeaking. I don’t see how this company is still in business. This was the WORST experience ever. They weren’t helpful at all. They didn’t have any other vehicles and I felt robbed of my money. Do yourself a favor and run the opposite way of Ace rent a car at Lax airport. Thank me later.

I have a terrible experience with Orlando ACE. They double charge my rental car and when I called the agent at Orlando office, the agent picked up, I explained the problem and they put me on hold on and then hang up after 30 mins. I tried again, the exact the same thing happen, agent talked to me and ask me to wait while they look into the problem, then hang up again. I tried for 4 times, exactly go through the same experiences. Look like they did this on purpose while don't know how to resolve the issue. I will never use this rental company again. Please stay away.

In May of last year, we reserved a Car with ACE Rent A Car for three days for my dad's funeral in Henderson, NV. When we arrived the reservation was sent to Verve (an affiliate of Ace), who overcharged us $92 on the insurance they forced us to purchase. Now Ace will NOT take responsibility on the transaction even though Verve WAS their affiliate (they've closed down). Ace says they no longer have access to those files. Little did we know, Verve was independently owned. The point is our reservation was with ACE Rent A Car, Deposit already paid. No cooperation whatsoever.

I was very disappointed with the service w/ ACE Rent A Car. I made reservations via Priceline way in advance (confirmation # **) for an SUV. I got a confirmation that the vehicle would be available for me. When I get to the counter I was told they had no cars for me and they were trying to rent me a passenger van. The person at counter did not try to accommodate me in any way. I have rented from Ace in FLL before and never had an issue. Not sure what type of service is being provided in SDQ but I feel it's a SCAM!!!!

We made the mistake of renting through the Fort Lauderdale location. The customer service was terrible from the start and it took us nearly 45 min to get the vehicle. They then attempted to rent it with scratches that were not documented. The person then took another 25 min to update the paperwork to correctly correspond to the damage on the vehicle. Then we drove the vehicle 6 miles to our hotel and the next morning the right rear tire was flat I put a spare on returned the car and photographed that the tire had no damage. The Manager refused to speak to me and they said that their body shop would call us. They emailed us a week later stating that they would be charging us $468 for changing the tire. Are you kidding me. Criminal extortion if you ask me. Do not do business with this company.

These people act like you have money to let them hold for 14 days. Everyone I spoke to was rude. I will never rent a car there again. I expect good customer service. I pay good money. NO MORE ACE FOR ME. GO WHERE THEY VALUE YOU.

Las Vegas. When I got to the rental counter after taking two shuttles - because this agency is located away from the main rental car facility - I presented my driver's license, my insurance card, and my receipt for 7 days of full coverage from CarRentals.com. The agent handed me a little pamphlet indicating that they required more "liability" coverage in Nevada than was required by Florida law and I would have to purchase ACE's liability coverage. The cost of the coverage was the same as the week's rental fee! Doubling the cost of the rental. The time this occurred was way past when my insurance agency was open and I could not confirm what the agent told me until later. What I found was that the liability requirements in Florida were 3X more than Nevada! I went back to the ACE agency and they gave me a typical runaround and refused to refund the money. NEVER ever rent from these people.

We thought we’d try saving some money by renting a car with Ace Rent A Car on Narcoossee Road, Orlando, since it was off-site from the airport. Big mistake. Burned time waiting for the shuttle, then 15 minutes more in the crowded line, then were misled into believing that we couldn’t use our own Florida SunPass to avoid paying their toll package. The guy next to us was irate about being charged wrongly for gas…for the second time. Bad news all around. We skipped it and went back to the airport, where three different car-rental places confirmed that we certainly can use our own SunPass.

I am Canadian, this was my first time personally renting a car. I booked it in advance through Expedia when we booked our flight. After realizing upon arrival that the company was located a mile from the airport, some questions and phone calls, my wife and I arrived at ACE Fort Lauderdale on their airport shuttle at about 1:00am Friday March 22nd, 2019.

We recently rented a car through Expedia and unfortunately got ACE. First time using this company. We rented the car and paid our bill and one week later we're assessed $53.00 more on our charge! No explanation! We left the car, checked in, as we found it. No damage, full tank of gas. No toll violations. Nothing. NOW, have been trying with Expedia and on our own to get in touch with ACE to resolve this issue. Have made many calls. Expedia stated that they cannot reach them as well. After numerous calls, messages and frustration, I finally reached someone who said they would open a case. We shall see.

Don't do it. We had to have the tires replaced on our rental van because of how horrible they were, of course we only realized this after we were several hours away from the office. Never got our calls to the AVR (Airport Van Rental)/ACE office returned, we had to keep calling. Then when we returned the van the AVR/ACE lady behind the counter took no responsibility and picked a fight with my wife because she felt we were attacking her for expecting basic customer service and a callback. Isn't that your job? We expect some discount for the half day my wife spent in the middle of her trip on the phone and getting the tires changed. We'll see if that actually happens. Nothing yet. Don't do it. Pay a little more and get the service you deserve.

I rented through Hotwire and unfortunately got ACE. When I arrived at Orlando International I was told to go to B12. After half hour the Ace Van appeared. We arrived at the Ace rental counter as I listened to the high pressure tactics that were presented to the other renters. What they said was a lie as you do not need a responder unless you are traveling to South Florida. They brought a Nissan Sentra for me to check out. Everything visibly looked good. Unfortunately I got a tire with a screw and a slow leak. Since I owned Nissans the low air pressure was on. I went to a service station and filled up the tires but the light still was on. I traveled to Tampa and back with no problems.

I would encourage anyone that rents from Ace to be EXTRA diligent in ensuring the fuel level, existing damage, rental rates and insurance options are all documented accurately before leaving their facility. Based on my experience, and conversations I overheard Ace representatives having with other customers when they were returning their car, I left with the feeling that the company encourages their employees to be very aggressive in trying to capture extra revenues from customers that didn't ensure that all of the terms of the rental contract were written as expected, and, that pre-existing damage to the vehicle was documented before leaving their lot.

Please do not rent from this place - I am begging everyone that if you want to keep your smile for your vacation - DO NOT, I beg you, do not rent from Ace Rent A Car in Atlanta airport. It's locally own and if you have issues with the car you will NOT have help from the customer service line. You will have to deal with only them and they will NOT help you. They will overcharge you, give you a car with over 50000 miles, bad breaks! When we called and told them that the car breaks wouldn't stop in the rain, they said, "Take it to a shop and we will have a manager call you soon." WELL they never called and NEVER once cared about trying to get the car fixed! We had to get family members whom we were visiting due to our mom being ill with cancer for the 5th TIME! ACE IS HEARTLESS AND FOR GOD'S SAKE DO NOT RENT FROM THEM!

I rented a car through Hotwire.com, which I have never done before. I noticed my rental was through ACE only when I got to the airport in Portland, Oregon. I was flying into Newark. I can't complain about the shuttle because it did take a while, but it actually picked me up. What I'd like to address is the lying. I picked up a 2014 Jetta Volkswagen the February 8th. Luckily, I made it to my destination 1 hour and 45 minutes away, but as I was driving the "Oil Change" was flashing. I checked the oil, and it was fine but this means the car needs maintenance, obviously. Oh, and it had 60,000 miles on it! Woof!

These guys should be investigated. Terrible service and rude to begin with. Bait and switch, super rude guy tried to say a Ford focus and a Prius are the same thing. Demanded cash at the counter for unlimited Miles despite Travelocity site saying unlimited. The cars are off the junkyard lot along with the professionalism of her staff. At no point did I trust them and after being forced to sign a million forms saying I would pay for smoke and a bunch other things I had no way of contesting if they arbitrarily decided to claim, I was told I was not the kind of customer they wanted and tore up my contract. They knew they were scammers and I would end up being a problem. Good for both of us. They are so crooked they don't even know they are obvious scammers.

I rented and paid for a car on Hotwire.com before finding out my rental company was Ace. A quick scan of reviews would have told me to stay far away. We waited nearly an hour for a shuttle to the facility, but it never came. I called five times to find out the status of the shuttle. Two of those times it just went to voicemail! I don’t know if they ever intended to send a shuttle, because by booking through Hotwire, they already got their money. I sat on the phone with Hotwire for 45 minutes, trying to get my money back, but Ace kept LYING to them telling them the shuttle was running smoothly and I just must have been in the wrong place. I wasn’t!

I have been renting cars for 35 years and never experienced such a situation as a firm trying to extort money/cash from you at a rental car place. I had a prepaid reservation through Carrentals.com. They were 45 minutes late in opening. When they finally showed up, no apology and he asked for my insurance information which I provided, because I didn't buy insurance through him, he said his credit card terminal was down and I needed to go across the street to the seedy liquor store to get cash for the deposit. I suggested since I prepaid using my credit card to just use that or call another branch to use their terminal or call the credit card company. I had 4 additional credit cards I could have used. He demanded and tried to intimidate me in going to the liquor store to get cash instead of a credit card. He wanted cash and wouldn't take a credit card. It was straight EXTORTION trying to get me to give him cash! Extortion.

We booked a number of rentals with Ace through Rentalcars.com for our three month stay in New Zealand. The first we were given was a very tired Nissan with well over 100,000 on the clock and smell to match. The second was supposed to be a Toyota with capacity for two suitcases but turned out to be a tired Mazda with boot space for only 1 suitcase! There was no choice apparently. On the second day of the rental the central locking froze and we were unable to use the car until someone passing suggested we put the remote in the sun for a few minutes - hey presto it worked - but a few days later the car again locked us out.

I have rented from at least 5 Rental agencies in Tampa. ACE cars are inferior. The car I rented had 35,000 miles on it. It was very basic - didn't even have auto lights! I had to spend 1/2 hour taking pictures and documenting the scratches. (Never had to do this myself with any other rental car company.) I couldn't add the car to my Sunpass because there were outstanding tolls. They charged more $ to my credit card than my agreement. I have made several calls to inquire about this.

On 10-18-18 confirmation email was received from Ace Rent A Car regarding our reservation for a 15-passenger van that we needed in order to transport a group of 15 people when visiting LA to see the Rose Bowl parade. Plan was to arrive at 3:30 pm on 12-29-18. Actually arrived at 3:15 pm. After waiting in line and witnessing poor customer service provided to those in line ahead of me, it finally was my turn. I provided reservation info but was told that they did not have a 15 passenger van for us. They said that the largest vehicle available was a 12 passenger van.

I signed up for car rental online, it stated shuttle to pick up car. When I arrived in Los Angeles and proceeded to car rental pick up area, no sign of ACE on signs so I went back inside to ask information who told me I had to catch a Metro Green bus and then wait for shuttle to Ace location. Well, several green buses went past (20 mins. between buses) all full and not allowing people on. Finally, spent $20 on taxi cab to take me to rental place (called Ace several times and was finally given the address of the location).

The day after returning my rental car to the ACE location that we picked up from, I received a call from an ACE agent asking if we intended to return the car, which I stated that we had returned the car to the same location, and noted the time of the return. There was no follow through from the rental agency end, so I had to contact American Express to report the incident, fearing that the car had been stolen. I am in hopes of receiving a final statement from the rental location that all has been rectified, but have not as of yet. Not a good situation for a customer to be in.

I purchased additional insurance with Expedia when making my reservation. The agent in Tampa Int Airport refused to provide me with a rental when I said I have additional insurance with Expedia and my MasterCard as well. I was left stranded in the Airport without a rental car! No warning is mentioned in Ace Rental Car advertisement on purchasing mandatory coverage on their rentals... making this a form of bait and switch advertisement. They force you to purchase their additional insurance and if you refuse (like I did) then you are left stranded in the airport. This is completely wrong on so many levels!

I booked a car at ACE Rent A Car in Fort Lauderdale via a comparison website; it showed a total cost of c. $600, slightly cheaper than other options. When I showed up 11 pm at the remote location (2 shuttle bus rides) with family in tow after 15hr of flying, I was told that I had to pay an additional $300 for obligatory insurance. Fortunately, I had with me my laptop and was able to prove that my credit card covered for collision and my UK car insurance covered for liability - at which point the clerk simply said "Sorry, we don't take international insurance". The fine print doesn't say this but it was a good excuse to try and force me to pay the extra $300. Fortunately, my patient family held tight with me; we didn't give in, went back to the rental center and rented from another company. Based on my experience - avoid.

I booked and confirmed the rental online for $167.10 and was sent a detailed enumeration of the costs. Imagine my shock when I returned the car and was billed $544.65! When I protested to "manager" Alfredo ** I was met with a scowl, coldness, nastiness and contempt. He said I was charged each day for collision coverage, which I proved via my insurance card, that I had. He was unresponsive, obstinate, and would not help. I recently retired from government service after 27+ years, having done extensive traveling during my career, and know the intricacies of travel quite well in all its aspects.

I rented a car from them 12-3 and returned it 12-6... They charged my debit card for a $500.00 which was supposed to be a hold. They rang it up as a sale. My charge is supposed to be $102.00. Today is 12-19 and I still haven't received reimbursement. I called the Newark location today and was told they send a $397.63 reimbursement back to my account on 12-17. I called the bank today and they have no record of it. I supposedly spoke to a manager named Kristina today, who was so rude and condescending. She told me to contact the Newark location. I told her that I had contacted them and they lied to me. She then told me that there was nothing she could do. So I'm actively being ripped off!!!... Stay away from this company.

I am still researching: they billed me $50.54 for a 54 cent toll, ACE representative stated the $50 is what they charge for toll billings. First there are no tolls between here and Tampa that are less than $4.00, and we stopped and paid a cashier at each window so we didn't underpay unless it was their error, how was there a 54 cent toll? The rental agreement nor their website says anything about service charges for tolls. Ripoff. I will be contacting the BBB and the FL State Attorney General's Office.

The car was filthy inside! Stains all over the seat! DIRTY Car! The customer service was a joke, had to wait for almost an hour to get my car! The sites off the airport grounds. No one to pick us up, (we didn't know it wasn't at the normal rental place.) We had to find a number where they were (had already paid for rental). Once we did called them, and they stated they only picked up every 30 mins. (On the hour and half hour.) It was 10:15 and our rental time was 10 am. So I asked, "Well! Where are you then."

So we rented a car, they advertised on Hotwire they were at an airport location at Ft Lauderdale Florida. They gave us a car with multiple dents then had us sign multiple papers. We had already paid through Hotwire. They held $200 for a deposit and said we would get it all back. They added a plate pass charge for toll booths. We NEVER went through a toll. They still charged us $54.99 anyway. They were rude and would not fix the problem. We even returned their dented car a day early. Horrible personality.

I have a service dog. I have all the paperwork to prove he is a legit service dog. I rented a car from ACE and the girl that checked my car I rented out before I left. I brought to her attention that the car had a lot of scratches, dents, the seats were stained and the car stunk of cigarettes. She told me I won't be charged any extra fees because I have a service dog. As long as the car came back clean and full of gas. Not only did I clean the car. I got the cigarette smoke smell out and I cleaned the stains on the seats.

Rented a car in Las Vegas for a week through Hotwire. Unfortunately got Ace Car hire. If had looked at the reviews before collecting the car would not have dealt with them. Hotwire deal was $220 for 7 day hire, took insurance with Hotwire. Once at desk was told that we need another $300 dollars worth of insurance, disputed this and had to prove I had adequate insurance. They finally allowed this but would not rent the car unless I took their additional liability insurance!

I rented a car at ACE Rent a Car through Hotwire for 4 days. On the website I got a deal for 4 days x $14.27 +$57.07 of taxes and fees $46.69 = $103.76. But when I got to the Agency, they told me I was obliged to get a SLI, even if I got that on my credit card. So if I'm obliged, that means my rate is not the one shown on the website. My total was 243.95, much higher than I was expecting and I felt really bad about that. When I asked the employee if I could use only the insurance from my card, they said no and if I wasn't willing to pay for it, I could search for another company. Very unsatisfied.

I rented a car for my Disney vacation, when I was picking up the car, I was told it had an empty tank of gas and I should return it empty! Really funny. As a tourist in an unfamiliar place, finding a gas station is not one of the first things I wanted to do. They told me there was a gas station just down the street (wonder if they has a kid back deal with them?). I let them know I already had a SunPass for the tolls. They told me and another customer that all of their cars come equipped with SunPass and I should use theirs for $9/day. They also, told me that I would probably be charged twice (mine & theirs) and should only use cash to pay the tolls if I didn’t want theirs. They almost convinced me and I didn’t appreciate the scare tactics used at pick-up. I ended up spending less than $5 on tolls with no doubling of fees as I was told! Unprofessional, and I do not recommend renting from Ace.

I asked to extended the rental. They agreed but did not told me of the rate changed, double what was in the contract. I should have been better taking their car back and rent another car somewhere else or even at their place would have been cheaper. I call the company and it is a location decision. The staff was even laughing at my name as they could not understand it... REALLY UNPROFESSIONAL. PLEASE avoid them at any cost.

This is my first and last time renting from this company. First of all my rental had been prepaid prior to picking up the car. After arriving at the rental agency and told them my rental and rental insurance had been prepaid was told that didn't go thru and it was not all the charges. When turning in the car asked for a receipt and it was given. Imagine my dismay upon my return home to find two different invoices in my email. So I called my credit card company to dispute the charges and was informed of a 3rd totally different amount that was charged to our account. I would like to dispute all the charges on my account except the original amount posted in June of this year. I am a senior citizen and feel that I have been preyed upon my this dishonest company.

Had the car a week. Yesterday afternoon, 10/1/18, car was completely dead when I tried to start. I called the # on agreement as instructed when there is a breakdown. I was put on hold 5 times at what I assume was the Ft. Lauderdale Airport location I rented from. Agent always answered, "Good morning, welcome to ACE, please hold," and placed me on hold before I could get no halfway out of my mouth. Decided to call the nearest location, West Palm Beach, FL. Actually got to talk to someone and explain the situation. She asked the # I called, I told her, (954)764-1008, she stated that is the wrong # and quickly transferred me. As soon as an agent answered I got the same treatment as stated above. After two more times of waiting through the holding period I hung up.

DO NOT RENT from ACE. I been disputing a charge on a bill for more than 5 months now and when I finally get to someone I was told that the company I rented from is now close and it was privately own so they can't assist me that I need to dispute the charges with my credit card company. Now I'm stuck with 400.oo worst of bill from E-Z PASS and charges and penalty fee for a E-Z PASS that I was told was on the car and will only be charge if it was use which it was but the company refuse to pay for it so I got 5 bills which I don't mind paying but they refuse to waive the penalty fee. E-Z PASS refuse to waive the penalty fee after I try to dispute the charges. Below is my confirmation:

AWFUL CUSTOMER SERVICE!!! First we had a confirmation to rent a car from someplace in Calgary on JULY 19, 2018, which was a mistake. We called and changed it to the airport, the lady waived the fee. We arrived at the airport, the rental car people said, "We don't have a reservation for you, your car is in the city at a location a half hour away." Already now behind in our schedule, we took an Uber to the city 40$ ride. We arrive, no car, they put us in a minivan and said we won't have any fee to turn it into the airport location on the 26th.

I'm a Federal Government traveler and I've been dealing with rental companies for almost 9 years and so far this is the worst. Last week had the worst experience with the ACE company (located in Miami Intl. Airport)... Horrible customer service (very disrespectful) and at the time you get to the front desk they changed the numbers... Not good at all!! And last but not least when I get to the car, the car looked like someone used for a bank robbery the day before!! LOL... Don't try, trust me! Ahh let's not forget that the facilities are way outside of the airport and they looked so weird and suspicious!! I'm still waiting to get my insurance refund and it's being almost two weeks.

Never ever rent from ACE Rent A Car. Having rented hundreds of cars in the US and abroad from almost every major company, I have never seen such unprofessional service. I rented from the Las Vegas airport location. They left me waiting for their shuttle for almost an hour in 106 degree heat. Their phone is on a loop so you cannot reach them by phone. Corporate was aware of this. They then insisted that I not use a debit card and promised to bill the debit card when I returned the car. When returning the car, they refused to use my debit card even though their own notes showed they promised to do so.

I waited three and a half hours to get my car. I missed half of my father's funeral because of this. They ran out of cars due to overbooking. They had the nerve to tell me that if I got there at my scheduled time I wouldn’t of had to wait over three hours. I was pissed because I showed up 30 min early and waited in line for two and a half hours before I even made it to the counter. I was charged more than the original price I was quoted online and couldn’t do anything about. If I knew my way around Ft. Lauderdale I would of left and went somewhere else. DO NOT RENT FROM THEM! They are rude, understaffed, overcharge you, and take hours to get you your car.

Do not be fooled by the low prices. I booked and paid for a Ford Explorer from ACE through their website to be picked up in Santiago International Airport, Dominican Republic weeks in advance. Upon arrival I went straight to the counter and informed the agent on duty that I had a reservation and gave him my information. He looked at his monitor and after 2 minutes staring at his monitor he tells me that they don't have a car for me. I started to panic because that was my only form of transportation and I didn't tell anyone I was coming.

I hired a car at Toulouse airport France via Expedia and on arriving at the desk, the salesperson suggested that for Euro 3 per day extra I could upgrade to a larger car. The upgrade was actually a Fiat 500. Is there actually any car that is smaller than a Fiat 500? I sincerely doubt it. Then the sales person presented me with a sheet of paper with a long list of items that I would be responsible for if I didn't take up their insurance of €18 per day. This list included all parts of the car and I was told that I would be responsible for any breakdowns, towing, mechanical problems etc. as well of course as any damage to the vehicle.

Rented a car from Saint Pete Clearwater airport. They are N0T at airport as we paid for airport taxes which to leave car at airport for an early flight. They scam you 20$ to leave car at airport. Joke! Car we got was dirty first observation then the gas tank was half full. Lady says no worries bring it back half full. Which when you are refilling how can one know where half is so of course they got car back with more gas than we got it. Then on Sun Pass we paid for and as we drive thru the toll it says STOP pay toll! The topper some dog hair on seat send us a $150 fee to vacuum car! Are you kidding me.

During our trip to Las Vegas wife misplace the set of keys. Had to call office to get a set brought out to hotel. Later she realized she had them in the bottom of her purse just 10 min after they brought a new set. Called office. They instructed us to just bring back when we return car at the end and no charge. We did as they asked. I even went to the manager office in the back, spoke to lady running the show and she said no problem. Had even confirmed the amount I WOULD BE CHARGE. Asked for the receipt. She said, "No, we will email that to you." Right as we get on the plane the email is sent with the $200.00 charge still on the bill. I have tried calling customer service. They will switch me to that location, and guess what? No one ever answers.

I had a reservation (via Expedia) to pick up a rental car August 4th at the Toronto airport. Knowing it was an off-site rental, I followed the directions on your website to go to where the shuttle was meant to pick customers up. I used the courtesy phones, as directed, to call Ace. I called at least 10 times (the phone ringing 12 times each call) before anyone answered the phone. When someone finally answered, I was told that the shuttle would pick me up in 15 - 20 minutes. No mention was made at that time that there were no cars available. One hour later, I finally gave up on the shuttle and ordered an Über. I reached this decision after noticing that there were at least 30 people waiting for a pick-up and speaking to the driver from another company’s shuttle. He told me that people had been asking him all day and that nobody seemed to actually be doing pickups from Ace.

Please Do NOT rent from ACE LAS VEGAS!!! Went to the Las Vegas Airport. Had reserved a car 3 months in advance and when I got there the agent said no rental cars available for the Day? What? Then he had a nasty attitude. Avoid this place by any means, they should be closed down. Anyone can open a business with poor service and not enough inventory, but corporate greed has all the consumers taking the hit. DO NOT RENT FROM ACE RENTAL CAR LAS VEGAS...

Went to Hotwire.com to rent a car a sadly got Ace Car Rental in Jacksonville, Florida. First in Hotwire they promote that they give unlimited miles. When you get there, it's not true. They have limited miles. My time was limited so ended up paying an extra $20.00. For extra miles being that it was not unlimited. The car was rented for two days. It is a nonsmoking car which I agreed on being that I don't smoke. Upon returning the car. I return the keys and the female assistant manager inspects the car unaccompanied from my presence and comes back saying and stating that the car was smoked in. Only to charge $200.00 extra dollars from my credit card. I ended up calling the police only to find out that I would have to go to small claims court. To dispute the issue. People be aware... Always review the car with the car rental agent. Take photos before and after.

I am not looking for restitution. The sole purpose of this complaint summary is to warn other consumers of the deceitful and corrupt practices conducted at the PTY ACE Rent A Car agency, the lack of support from the corporate (headquarters) office, and their customer support team. My fiancée and I planned a trip to Panama to visit her family, she arrived one week before me, we researched various travel websites to keep our vacation affordable. When we decided to book with ACE it was based on the terms we found on their website. The total came out to around $350.00 ($200.90 for the rental and est. $150.00 for insurance). When my girlfriend and her two kids arrived (July 9, 2018) at the ACE office, the terms and conditions were different from what we saw on their website.

Was left stranded in Halifax Nova Scotia Canada with no car! Had booked with ACE Rent A Car and called three times to confirm that I would be picking the car up at 3pm. When I arrived at 3pm, there was no car available. Since August is peak you're at season, there were NO cars available in all of Halifax! Huge added expense and inconvenience! Will warn all travelers about ACE Rent A Car company!

On April 9,2018, I reserved a 12 passenger rental van for a week, starting on July 23, 2018, for a trip to the beach with grandkids. I reserved it more than 3 months in advance, and I paid the full rental fee in advance. Our beach trip is an important tradition for our family, some coming from several states away, and some even from overseas. I made the reservation far in advance and prepaid as I thought it would assure me that the vehicle would be available when I needed it.

I booked a Hotwire deal and I unfortunately got ACE. I have never heard of this company so I didn't really care since I haven't had any problems with renting a car in any company. I was already skeptic because the location was in the middle of nowhere in south of Las Vegas, it stunk, the employees were rude. The lady who served me asked for an ID and insurance and told me that they need 2 utility bills and $500 deposit for being a local. I HAVE NEVER IN MY LIFE HEARD OF SUCH THING and I am not driving 2 hours back and forth just to go grab my utility bills, I canceled my reservation and kudos to Hotwire for doing it even though my reservation was not cancellable. I AM NEVER EVER renting a car at ACE, you guys need to shut this down.

7/20/18 Booked a car with Expedia.ca and was directed to the most worse car rental company called ACE Car Rental (Verve Car Rental) in Las Vegas I ever experienced. The actual price paid nearly doubled due to extra charges & fees and that Liability Insurance that you do not need because you are already covered by your personal car insurance in addition to your credit card insurance too. Expedia should not be having business with this car rental company probably run by unprofessional/scammers. You will have to take 2 shuttle bus before reaching their office in the street mall and you will wait more than an hour standing under a small waiting shed outside of the main car rental complex on a July Las Vegas warm days for the 2nd shuttle bus to arrive while other rental company has already picked their customers twice.

New Wave Auto 8009 15 Str E Sarasota Airport - I went in today to rent a car 9:30 am today July 20th. I was on the phone with my husband for support since I was there due to my car getting broken into. I was talking to a representative - named ** who was very nice. However, another man stepped over to her and stated "she is trying to rent a car for someone else". I asked why he would make that accusation. He said: "Well we are giving you a $15,000 car mean we have to make sure you know." I asked, "Is this something you ask every client." He stated: "Yes!" In a very condescending tone. "I mean you can be renting for your brother, who knows. I have make sure." He continued to make comments at which point I had to just remain calm to try to get out of there as soon as possible in order for things not to escalate.

I booked 4 seven pax vans in February of 2018 to take a work team of 24 people from my church to Houston, TX to help with Hurricane Harvey Relief. I was so pleased to find such a good rate since we had a tight budget. Well, you get what you pay for. Upon arriving at Houston and calling for pick up, I was informed by the agent at ACE that they did NOT have 4 vans - but they could give us 1 van and 1 SUV. 24 people!!! They had plenty of excuses, but not one apology. We scrambled to get 4 vans from another vendor and had to pay more. NEVER NEVER will we use them again.

Don't be lured by low prices you WILL regret. They don't rent car to Florida residents (which was never mentioned while booking) and redirect to a subsidiary car agency with a mileage restriction of 100 miles per day which was never mentioned in car renting terms. I now regret to have taken my chances despite all the negative reviews.

I booked a full size car for my vacation last week through Priceline. Ace had a better deal than anyone else. $10 a day. The website told me my total would due at the counter would be just under $100. Excitedly I reserved the deal. Upon my arrival, after riding in two shuttles, I was not greeted by anyone. Two angry women stood outside cussing about the awful treatment they had received. Inside there was a long line and only two counters open. Everyone seemed angry. A young man held up one of the counters for at least 20 minutes. It seemed they had overcharged him for something and he was trying to straighten in out. By the time I reached the counter I already knew this great deal wouldn't be so great. I was charged just under $400, as they require a $200 deposit. This wasn't on the website at all. I paid it and about 30 minutes later my car pulled up.

As a Florida resident, they charged a $2,000 deposit, which after 2 weeks, I can not get anyone to say that it is being returned to me. This company appeared to have the best price, but in addition to the deposit and the rental, they charged me $9.99 per day for a SunPass, even though I do not use any tolls and I have my own SunPass account anyways. This made the rental more expensive than any other company. I would never recommend or use this company again. In Fort Lauderdale - They are also known as EXECUTIVE RENTAL CAR by their signs!

I had prepaid my car rental and had liability insurance from my home car insurance and also travel insurance with car rental liability. The agent said my credit card would qualify for my liability insurance so he didn't need to see my other coverage. He ended up charging me for liability insurance and other fees which were not included in my contract. In the end I had to pay more than $200 extra for the week. Numerous emails between the booking agent, Holiday Cars and ACE Rent A Car got me nowhere even though I provided all the evidence of my liability coverage. These two companies are fraudulent and a rip off.

If you are considering renting an ACE Rent A Car in Europe, my advice is to run as fast as you can to another company. We recently reserved a car in Barcelona, but when we went to get it, we were informed by their partner agent we needed an international driver's license, or we could not rent the car. We did not have one. We went to six other companies in the Barcelona airport, and all said an international driver's license is not necessary. Trying to call ACE in the US was futile, as no one answered the phone.

I rented a car from ACE Car Rentals at the last minute from Tampa Airport. As I did not have my car insurance policy with me they refused to rent me a car. I had already prepaid for the car so basically held to ransom until I paid over $300 additional dollars for a two week rental for their add on insurance. I have never had to produce a hard copy of proof of insurance at a car rental and it did not say to bring it with me. I have rented cars in Tampa on numerous occasions and this is the first time this has happened. Because the car was prepaid I would have lost the money I had already paid so gave up and paid what I felt was extortion. Stick to the better known companies.

I rented a car from ACE Rent a car in Atlanta. Nice new car. Only issue was it had a small dent on the driver's side which the guy noted on the inspection form. The car was on full and I returned it on full. They are charging me $600.00 in damage and $17.00 for fuel. And the manager who works only at night won't call me back. I've been trying to reach him for 2 days now. Buyer beware!!! Don't use ACE Rent A Car.

I booked a car with ACE car rentals for a week and got a price $146,34 a week with estimated total with tax and other fees $214.34. When I pick up the car they charge me $524 and told me that I will get a refund the rest when I returned the car. When I returned the car they charge me $ 324.79. That was $ 110.45 more than the original price. That is the only company that charge so much more than the original booking price. Never again ACE rental.

Got the best deal for the dates I was traveling to Denver. Realized their operations are not 24 hr at Denver airport so did call customer service what if my flight gets delayed. I was told I can get the car next day. When I went to pick the car next morning I was told my reservation got cancelled as no show up. I tried to explain what their customer support said and they were so reluctant to hear. Please stay away from this rental company. From the Ace rent a car facility they look more like a airport parking company rather than car rental company. Stay out of this company guys!!

ACE made a reasonable adjustment to the rental fee. I sincerely appreciate this and hope they will adjust practices going forward.

As a Travel Agent I decided to try out Ace Rental in Las Vegas just to see if some of the negative reports were factual...they are. Upon arriving, they basically force you into getting their Liability Auto Insurance to cover you while you are using their car if you do not have proof of insurance on you. I have never been forced or bullied into getting Auto Insurance from any other rental agency... I promise you as a travel agent, I will not be sending any clients to you and nor will you be getting my service again either. I would rather use UBER or a taxi if I could not get a Rental Car before I would ever use you again.

My credit card was charge an $1000.00 for damages I did not incur on the rental vehicle. Poor lighting and dark color of the car prevented the attendant or myself from noticing a dent on the roof and side roof over driver’s side door. The receiving attendant identified the damage once I returned the vehicle. He made remarks that the damages cited on original paper work was not present on car but the damage to roof and side were not noted. I assured him this was the first time I notice the damages. To make a long story short, I was charged with the damage. I wish I would have researched the reviews before I gave them my business. I am in fact disputing this claim.

I had to pay $34.99 per day (for 5 days) towards the personal, renters and supplemental liability as I didn't have the hard copy of my visa privilege credit card insurance. It was not indicated on the confirmation email that I need to bring the hard copy to show as evidence of that insurance at the time of pick up. I never experienced this with any other agency. I need to get $ 174.95 reimbursed by the agency. Thanks.

Ace Car Rental Orlando worst ever experience - I have been renting cars in Florida for a number of years. We arrived in December to pick up our car from Ace. When getting out of the shuttle there was a family yelling as they had rented a minivan for the 2 adults and 4 kids and they did not have one for them. :( Upon getting to the counter ourselves we were asked about extra insurance, I gave my Insurance slip and said I have coverage with my company. The agent then proceed to tell us we had to have proof of loss, and without this we would need to purchase the insurance because the proof of loss they were looking for is if the vehicle went down it would cover the rental cost.

Typical bait and switch company. Poor customer service. I reserved a vehicle, or "Type", of vehicle on a recent trip. The vehicle type was reserved for a set amount. When I arrived for my vehicle, I was not even offered a vehicle remotely close to what I had reserved. Then it was double the price. Please use someone else.

Friends please never ever rent a car in Goldcar, Rhodium Car Rental or Ace-Rent-a-Car. (same company in Europe.) Be careful hiding fees and after we return our car was an extra fee for cleaning the car for 150 euros and 50 euros plus the gas cost of a half a tank when the tank was 7/8. Worst option to rent a car (do not believe in the low cost price). Please use other companies, I used Europcar and Firefly Car Rental before with no problems or hidden fees. Please share! In extra fees was around 600 euros.

Documentation was apparently done at 1:59 pm. After inspecting the car went back in to report deficiencies, as I drive off the parking lot noticed the windshield had a stone chip. Immediately went back in to bring it to their attention. I did not get out of there until around 3: 00 pm. When I brought it back I had my realtor follow me to continue our discussion (so I could return the car on time) as I had unfinished business. Took a peek inside and did not want to wait in line up. So I came back out to finish my business with the realtor. Eventually someone came out and took my documentation and inspected the car for return. By the time I was done with my business went in to sign documentation and it was 2.19 pm so they charged me an additional day at $88.40. I did not noticed until I got to the airport, but when I tried to call back to explain no one wanted or had the time to hear it.

Booked a car ahead of time. Traveled to Vancouver airport to pick up. Waited at the shuttle stop for over an hour and half. More and more customers started to gather. Everyone waited to no avail. Called local number many times, no one picks up. Called their corp number, the operator is rude, and tells you there is nothing he can do. One Discount (their partner) shuttle came twice but said he doesn't pick up, only drop off. Last I know, one family rebooked with Route, others hitched a ride with this nice driver for Enterprise shuttle to get to the Ace counter. Don't know if they ended up getting their cars. I booked thru rentcars.com. Ace never even emailed me their confirmation number, and they don't recognize rentcars.com confirmation number. So I couldn't find out if they charged me by that time.

DO NOT RENT CAR HERE at Ace Rent A Car in Vegas. It was my first and last time. They charge you more than what you booked online. They lied to you about sending email receipt. They are nagging about selling you insurance and full gas tank even after you repeatedly say NO. You will have to take two shuttle bus trips to get to a crowded shopping mall where they operate. If you pay tips, it eats up your saving... if there is any saving at all. The office is unprofessionally set up in a small room and they don't give you receipt when you return your car. I contact them over the phone and nothing has been done to adjust my bill... This is a Vegas tourist rip off scam...

I had a terrible experience with this company and will never rent from them again. First, the car I requested (midsize car) was not available when I checked in and the only choice was a large pickup truck. Secondly, the truck was unsafe. There was a huge crack in the windshield and the parking brake did not work. (The car slid backwards twice.) Lastly, there were many added fees that were not advertised and I paid roughly twice the estimated cost. Horrible check in counter (in Denver), bad customer service.

We arrived to a double wide to rent a mid size SUV. Only 1 person working, long line. We finally get to the front where we got a larger vehicle, Ford Expedition, great! So we thought. We go to the vehicle and it was filthy, the front and rear of the vehicle had minor damage. I went in to tell the lady that it wasn't even clean and there was damage (I took photos of the damage). She tells me that's fine, but I went to tell her the vehicle was dirty and that the windshield had black tar all over. The girl tells me they just replaced the windshield (window was dirty, definitely not replaced).

Quoted a price of $97.97. They charged my card $112.97. They told me use their gas program which would save $.20 per gallon to fill the car upon return. They said they would upgrade me because the car I was supposed to receive an Altima was not available. The car was dirty so I did not take it. They gave me a Sonata supposed to be full size car. I returned the car with around 6 gal in the tank. I was charged for 18 gals $2.19 per gal. The car has an 18.5 gal tank (39.42). Gas close by was $ 2.28. So I was overcharged $15 on the rental and $13.14 for the gas that's $28.14. When trying to discuss the problem they were rude and would not discuss anything.

Office Las Vegas was a dark back room in the back of a strip mall. Cars was dented, scratched and not very clean. Was forced to purchased very expensive insurance from them. I have 2 full policies that cover me. But because I did not carry my full printed policy with me they forced me to buy theirs. The insurance was as much as the rental. Was a rip off from the start. Stay away from this company!

I had a full size rental car on reserve at the DIA Ace RAC location on October 27. When I arrived the wait in line after getting off the shuttle was 1 hour 20 minutes. They were out of cars and most of the people in line were going back to the terminal to rent from other rental companies. ACE said I could get a 15 passenger van for the same price. I went to look at the van and it was totally blocked in and they were not willing to remove other vans so I could get it out. Also it needed cleaning. I went back to the office and they said they just got a Ford Expedition. I said I would take it. The Expedition was very nice. I returned it on October 29 and turned it in. It is now November 27 and I am still waiting for the $200. refund of the deposit I paid on my credit card. It is not a debit card.

I booked this through Travelocity. Obviously they showed up in the search as the best deal for a Minivan with unlimited miles. Unlimited Miles was prominently displayed in the search and in the confirmation email. However, when I arrived to pick up the van they notified me that in order to qualify for unlimited miles I would have to have a return airline ticket from Saint Pete Clearwater Airport. Otherwise I was capped at 100 miles and could not leave the state. This was then pointed out to me in small print that you could only get to by clicking on an obscure link within the email. Due to the situation, I was forced into having to pay an additional $80 for the miles that I needed to get to my destination. Classic bait and switch. They used the excuse that they were a "family business" and then blamed it on me booking through the third-party travel site. Really?!

Showed up to rental office at 10:00 pm only to be told that all that was available were “15 passenger vans” or “for an upcharge of $7 per day we can give you a pick-up truck.” I had gone through my contract with a fine tooth comb... "Yaris or similar.” They would not budge, meanwhile others were getting cars. They then claimed part of the problem was because I booked through a “third party provider.” I booked through Orbitz, why should that make a difference? My contract was with Ace. It was awful, stranded with my two kids at 11:30 pm. No compassion, total rip-off! Never again!! They were condescending, rude and liars. Orbitz should completely disconnect from Ace.

I went to Denver on vacation and rented through this company, first the shuttle took longer than fifteen minutes, the car I originally booked weeks in advance and put a hold on and was promised they didn’t even have so I was given something else. A 200$ deposit was taken and promised to be refunded within 3-5 business days, I called after that and was told 7-14 business days and hung up on. After the 14 days I was told there’s a glitch in their system so another 7 business days I would have to wait, and they can’t do anything about it. Horrible customer service and corporate help. I would never suggest this company to anyone or use it ever again. Completely dissatisfied with this unprofessional business they are running.

This is one of the worst companies my wife and I have ever encountered! Even though we had never heard of them, we decided to rent a car from them in Queens, NY because they appeared on Expedia so we figured they must be a reputable brand. What a mistake! This company preys on people through a combination of lies, bait and switch tactics and deceptive business practices. They were rude and unprofessional throughout all of our interactions with them, and they basically lie at every turn in order to con people into paying more than they should pay.

My main objection is the rental I booked on Travelocity was a total price of 206.19. However my total charges for the rental was 354.63!!! The rental site was several miles from the Las Vegas airport and required 2 car rental shuttles to get to the strip mall location. At 11:00 pm the strip mall was very dark and the ACE car rental "office" was in a lobby setting with a cardboard sign of VERVE Car Rental LLC.

Scheduled car for pickup at Denver airport. Found out at pickup that office did not open until 1 hour after airport opened for flights on day I was leaving. Could not drop car off with keys. Had to be day before cutting trip a day short. Cancelled at check in desk. Got name and office number and paperwork showing cancellation. Called HOME office and confirmed cancellation. Called 20 days later and confirmed cancellation. Got billing on credit card and it was still on the card. Called again and confirmed cancellation. Got Synchrony Bank involved. Continued to get bills. Bank said they could not do anything because ACE showed no cancellation after three confirmations. My card finally paid ACE in full even though I showed them documentation. That was suppose to make me feel better. That did not but now they have been cancelled as my card and I will not use ACE again under any circumstance so yes, now I feel better. Avoid ACE at all cost.

Upon giving my credit card, drivers license and insurance card they asked me for my declaration from insurance company. I said I never heard of that and also that they would be charging my card a $300.00 deposit. Very rude and not friendly. Their driver was. I proceeded back to airport and for $8.00 more daily dealt with a reputable company. National, no problems.

We made reservations for a small 4 door car. While waiting for shuttle at airport we froze and they took forever. Never answered phone when we called. Once shuttle arrive we barely had room for everyone. We arrived at the ACE rental and they did not have the car that we reserved. They were overbooked and ended up giving up a Dodge Minivan... which is way worse on gas. The van was filthy. We couldn't even look for damage spots due to how dirty it was. We got the manager... as we complained he kept coming up with excuses and had the nerve to tell us that the van was better on gas than a small car. And then told us that because we're in Denver Colorado that they can't wash the cars. We will never come back to this rental. Thanks for putting a dent in the start of our anniversary trip.

We booked a rental car thru ACE car rental for $180 for 5 days a Toyota Corollary. We get there and we got a Volkswagen. Then the charges were way over the amount on my email. It was $334 plus the $180. The car we got was dirty, as we drove it down the freeway for 20 miles it was shaking so bad in the front end the steering wheel was shaking. So we took it back got another Volkswagen. Very dirty, the windows were so dirty we had to pull over and clean to see out of. Day 3 the temperature light came on and we had to add water to it. The gas tank was almost empty but they charged us $39 for it on the bill also. They did not care what people had to say, we were not the only ones upset on a Friday. I will never rent a car from unknown place. One guy went to the manager and he didn't care, pretty much said screw you. They did not care about our complaints. This company was far by the worst experience ever on renting a car. False advertisement.

Contacting the company alone was a horrible experience. I was told by customer service twice that my deposit was being credit to my account and it would be credited to my account in 14 days. It is now 1 month later and after talking to the manager he tell me that’s not true. I rented my car online for $331 after all their hidden fees and charging you for insurance. I’m paying $600 for a rental. I specifically told salesman I didn’t want anything extra on my rental. I will never rent from this company and will spread the word how shady and unprofessional this company is. DO Not rent from ACE!

We booked our rental for just over $100.00. When we arrived to pickup the vehicle it was not disclosed that the price had gone up. When we received the vehicle there was no gas, the tire was low in air, and it was later identified the plates were expired. We later realized the price was significantly more than we booked the vehicle for. We tried calling the location and no one answered the phone. We left several voicemails and never heard back. We tried calling the main number and all they would do is transfer us to the location we had already tried calling. It was the worst car rental experience ever.

I reserved a rental car from ACE at the Hartsfield-Jackson Atlanta Airport location. I reserved the car for two days. The total due at pick-up was quoted at $137.98. This covered the car, insurance and unlimited mileage. I arrived early. The customer service representative arrived early also. She was very unfriendly. When 7 am arrived she asked for my name. She pulled up my reservation. She took all my personal information. When it came time for me to provide my credit card details the customer service rep asked me where I was going. I told her to Ft. Rucker Alabama. She said "Okay well you have up to 300 miles free then it is.29 cents a mile."

Rented a vehicle through Travelocity. Paid for the vehicle and extra insurance ahead. Got to (Keflavik) Iceland. Rental agent tells me that my extra insurance (collision) is not valid and if I wanted extra insurance I'd have to buy it from them (at $70 USD a day - almost twice as much as the rental). I pulled up the policy I purchased which explicitly states I am covered for collision. He uses several scare tactic examples and implies that if vehicle is damaged in ANY way we would have to repair on our own and pay for in full for ANY damages before we could leave the country. Essentially implying "If you don't buy our insurance and there is any damage then you won't be able to leave the country." Glass, tires, chips, dings - anything. (Funny. That car was all dinged up and it was not repaired before we were assigned it, where'd the repair money go?)

I went Travelocity's website to find a rental car. ACE was the cheapest at $44/day. I picked up car on Monday and returned it on Tuesday. After adding fees and taxes plus a $29.00 an hour late fee (I was 2 hours late). The bill came to $153.00. Then I had to wait an hour for a shuttle to bring me to the airport. The driver stunk of body odor it took my breath away. I would have done better getting a taxi. I will never use them again.

Reserved a car through Expedia at the Denver airport. First thing was the shuttle did not have their pickup area identified but we eventually saw the shuttle way down at the end of the pickup area. The vehicle they gave us was dirty inside and out but worse than that as we were driving away my wife started reading the contract and saw a note saying if we crossed a state line we would be charged a $0.50 per mile penalty on the total mileage driven. I called Ace and a lady confirmed that was their policy so I said I would just return the vehicle and she said there would be an early return penalty. Well, I wound up parking that vehicle for 6 days and got one from someone else for our out of state travel and only drove the Ace vehicle in Colorado.

Waited 11/2 hours to get a car. They had one agent most of the time. The car was dirty. Didn't get the car they promised. Car made noises when driving. Really don't feel good about driving it. One of the worst experiences I have had for any business transaction in my life and I still have to return it. Was also told We cannot drive it out of Colorado. I will post my return experience but I would NEVER RECOMMEND this company.

Follow Up: ACE quickly apologized for the way this was handled and refunded the extra day I was charged. My advice to them was to just educate their employees in cases such as this where the extenuating circumstances should not place the fault automatically on the client. I have changed my rating from 1 * to a 3*. I still was not impressed with the condition of the car (I expected a much cleaner/ new condition vehicle for a 2017 model) or the fact I had no choice but to pay for an upgrade since the originally booked category was not available.

Upon our arrival at the Orlando Airport, we were consigned a Nissan Altima in the late afternoon of Sept. 6, 2017. During the rental process, we were told it would be good to activate the SunPass for $6.00 and we accepted. We realized later that the Governor of Florida had suspended the tolls on Sept. 5, 2017; one day prior to the stipulation of our rental agreement. It seems strange that ACE was not aware of the suspension. After the person at the gate inspected the car for body damages - NOT FOR SAFETY ISSUES - we left and drove North towards Gainesville, Florida.

Worst rental EVER! The worst problem is that the rental process was a scam. The counter person tried to refuse me the rental car unless I purchased your liability insurance. I had already refused the extra insurances that were covered by my credit card. They added the liability insurance without asking or letting me know. I found it by comparing the price I had a quote for. 99% of folk would have missed this as they also had a security deposit added. Then they told me I had to purchase it or they would not rent me the car. This was taking a long time so I started telling the other customers at the counter that they should check with their credit cards and refuse the extra coverages. They realized they were losing money so they started to work faster to "get me out of there". They also tried to force me to purchase prepaid tolls with a threat of a $25 a day fine if I had any tolls.

ACE Car Rental ORLANDO - Totally horrible experience that caused my heartaches & heartaches on my Vacation. From the time we picked up the vehicle and from the time we dropped it off. To start, watch out because this rental attacks you with "YOU Must purchase what they offer..." They overwhelmed you, they're sales people that don't let go until you are completely frustrated. I vacation in May, the charge after all they say YOU NEED/You MUST... It almost double the amount Expedia quoted me on my itinerary. Way too much money for a car rental.

SUCH A BAD EXPERIENCE, NEVER AGAIN. Last February, I have made a reservation with ACE Rent A Car. The total rental cost has been paid the same day. When I got at Goldcar desk (the rental car supplier) at the end of June 2017, there was no car reserved under my name. GoldCar never got my reservation from ACE rent a car and they give me a document to confirm the situation. For the same car category with same coverage, GoldCar were asking for 4,2 times the amount of money I already paid to ACE rent a car.

I booked my reservation through Expedia. I thought that I will be paying 438.40USD only but I picked-up my car and was advice that I need to pay 250.00USD for deposit and 6.00USD / day for the E-path and another 25.00 USD for the fuel. ACE representative said that if I will not pay this amount they collect another 250.00 USD for being penalize. So ok to charge since she was threated from the car rental.

We have never rented a car from ACE Rent A Car before. We NEVER will again! I reserved an Economy Car from the Denver, CO location two days before arrival. I called the morning of the reservation and was told they had plenty of cars on their lot. When I arrived at the TRAILER (not a building) I was given three choices of vehicles and none were an Economy Car. They finished with my contract and mentioned that I was the only driver allowed to drive the car (I was never questioned on additional drivers before the contract was done). When I said my husband would also be driving, I was charged a FEE for an additional driver and the contract had to be done again. I was finally handed the keys to my rental vehicle and told to mark any damages on a sheet or come back into the trailer if I did find anything.

Rented a car in Orlando, Fl. through Expedia. When booked was told car rental was $128.85 due at car rental counter. I also paid $50 for the car insurance. When we arrived at ACE the lady asked about insurance and I told her I already purchased it and she commented on the great price I paid. She also asked about their SunPass that we needed to go through tolls because you can't pay cash. She said it would cost $6.99 one time fee so we took it. Now I receive my credit card statement and the price is super high so I called to ask why. I first was told the account is closed and oh well there is nothing they could do about it. So I tried to call corporate. That number just sends you to their regular customer service number so they are no good.

I have never experienced renting from a company so negligent and careless about people's life while using one of their vehicles. The car I rented battery died, and I was told that it was my responsibility to buy a new battery plus pay a tow truck to take the car back to the rental location near the MCO airport. My life and the life of the people traveling with me was in danger and this company did not care. This company should not be in operation for the sake of people's life.

The price was much higher, they didn't accept the car insurance I already bought, I had to buy another one from them, much more expensive. Avoid them! And avoid Gold Car also, as is the same company.

I rented from ACE Rent A Car and had a horrible experience. I rented through the Travelocity website. The agent was unfriendly and misrepresented charges. I provided proof of auto insurance including comprehensive and the agent added it to my bill without my knowledge. I did not sign for additional insurance as it was completely unnecessary. Additionally, I was charged for a full tank of gas when the car was completely full. As a result, I was charged $70 plus too much.

Just moved to Florida a month ago. Made a reservation with ACE car rental 3 weeks ago for a standard convertible for 5 days unlimited miles which totaled 279.16 through Expedia. Called twice beforehand to confirm my reservation. Nothing needed but driver's license and credit card. Ok got that. But when I went I was told due to me being a "Florida resident" ...(which I got my license changed 2 days ago) I will be charged more. Huh? I was told I can get a full sized car Altima or Sonata. But when I swiped my card to pay... guy says "I got you a Nissan Sentra." Wait what??? And it totaled (with 200$ deposit) 564.35$. Not only was I downgraded but I'm paying more for a smaller car with only 150 miles per day! Seriously... was I just SCAMMED!??

We rented two cars in Ft. Lauderdale, FL for a day on 7/22/17. We finished our cruise at Port Everglades at 9:30am and was looking for a phone # to call to get a shuttle to pick up us. However, there are no local office # on ANY of websites. Finally we had to call their customer service but took over an hour to have a human answered!!! From the moment we were looking for a shuttle to pick up our rental cars, it took TWO full hours!!! Moreover, after we picked up our cars and drove 1 hour away, we realized that they gave us a wrong key for one of rental car. We couldn't re-start the engine after we visited the farm and we had to call the office again to have someone to deliver the key. We waited another 1 plus hours with 95 degree outside!!! Because all of these, we had to cancel all our plans on that day!