ACE Rent A Car Reviews
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About ACE Rent A Car
- Friendly and helpful staff
- Affordable pricing options
- Long wait times for service
- Poor vehicle condition reported
ACE Rent A Car Reviews
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Reviewed Dec. 7, 2025
Ace Rent-A-Car at 8755 S. Las Vegas Blvd is scamming consumers by forcing them to buy their insurance, even though the consumer is fully covered by private insurance and by the card card company that covers physical damage to, or theft of, the rented vehicle. It also covers towing expenses and administrative fees. On November 6, 2025, I went to pick up the rental car that I reserved at ACE. When I arrived, I was asked for my driver’s license and credit. Afterwards, I was asked which insurance I’d like to purchase from them. I explained to the representative that I have insurance with GEICO that extends to rental cars and that my credit card also cover the rental car.
She then asked for the Declaration of my insurance. I called my son to have him text it to me, which he did. While I was speaking with my son. a man from the back approached and stood by my side. After I finished my phone conversation, the man asked if that’s my cat on my credit card. He then asked if the cat was going to ride in the car with me. I explained that my cat doesn’t like car rides and that my cat is not in Nevada.
The next thing I know the representative told me that they can’t accept my insurance since I’m not the policy holder because of a “new law in Nevada”, Senate Bill 194. She claimed that the bill states that drivers of rental cars in Nevada have to be the policyholder. She told me that my son needed to come to Las Vegas from out of state to sign to be an additional driver on the rental car. That did not make sense to me so I took a seat to read the bill. I read it twice and did not see anything that stated her claim so I asked her which clause of the bill is that ‘new law’ listed. She stated that she didn’t know so I went to read the bill again.
There is no clause in Senate bill 194 that states that a driver of a rental car in Nevada has to be the policyholder. Before I went back in to let her know that there is no clause that states her claim, I contacted the legislators office. They too, were unable to find a clause that stated her claim and recommended that I contact the Nevada Division of Insurance. They were familiar with the Senate bill, but not with what the representative at Ace was claiming. They recommended that I contact my insurance company because they should know for sure.
My insurance company was unable to find anything that stated the claim of the representative at ACE. He advised me that he is not licensed in Nevada and to contact a Nevada licensed insurance agent. I contacted two different Nevada licensed agents and neither were able to find anything to support the claim of the ACE representative.
After I had solid confirmation that Senate bill 194 does not state that drivers of rental cars in Nevada have to be the policyholder of the insurance, I approached the front desk to let the representative know that there is no such law requiring drivers in Nevada to be the policyholder of insurance in order to rent a car. The representative then pointed to the display on the counter regarding the Senate Bill194 and told me to read it. I let her know that I already read it and I already researched it. She said, “no read this.” —pointing to the small print, which stated that they have the right to refuse service to anyone. So because I refuse to allow them to scam me out of buying their insurance when I’m fully covered by my own private insurance and by my credit card, they refused to rent a car to me.
In hindsight, I guess the presence of the manager coming from the back office to stand near me, was an intimidation tactic to force me to buy their insurance. Eventually, I went next-door to FOX Car Rental to see about renting a car, but since it was the same-day rental, the car price was doubled. I decided not to rent but I did ask them what need to rent a car in Nevada. They said what I’ve always been told every time I rent a car in Nevada— that I need a valid driver's license, insurance that extends to the rental car, and a valid credit for the deposit. I asked them if I had to be the policyholder of the insurance to rent a car. They said, “ WE DON’T CARE WHO’S THE POLICYHOLDER AS LONG AS YOU ARE COVERED!”
No other car company in Nevada, that I have found, has that same rule that ACE Rent A Car has. On November 26, 2025 I rent it a car from Dollar Car Rental in Las Vegas Vegas. There was no mention of Senate bill 194. ACE RENT A CAR is exploiting their non-suspecting customers by taking advantage of Nevada Senate Bill 194. Dumb criminals! They should have just said that was their policy, not the law in Nevada and I would not have had a reason to research and find out that ACE RENT A CAR on Las Vegas Blvd is scamming their customers!
Reviewed Nov. 25, 2025
Here you go, I usually don’t like writing bad reviews, but I decided to this time because renting from this company cost us more money and came with bad customer service. I rented a compact car from LAX because the price looked affordable, but when I picked it up they refused to accept my insurance and forced me to buy theirs. I ended up paying more than I would have for a luxury car. The scam wasn’t disclosed on the third-party website, and they blamed it on the website instead of taking responsibility.
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Reviewed Nov. 24, 2025
This a a very misleading company. My original quote was $450 at time of booking. When I checked in the total was over $900 and here’s the reason why it jumped so much.... They require you to buy their insurance which is $200 more than what is quoted during the reservation. Nothing is mentioned about this at time of booking. Which is NOT required so this is a flat out lie…. Scam! Then I’m also charged a $200 fee for damage protection… which after a week I still haven’t received. Do NOT rent from this company. They have very deceptive marketing and pricing.
Reviewed Nov. 23, 2025
Even though I had my insurance they asked me to pay extra for insurance. They also asked me to pay more because I was a little late for pickup. Basically they will con you to pay more, knowing that you have no other options at that very last moment.
Reviewed Nov. 18, 2025
SCAM SCAM SCAM. Rented a car at Las Vegas airport location. At the time of car pick up I clearly opted to use my own insurance. However the salesman falsely added the insurance purchase in my agreement and in final bill I had to pay 150 dollars extra. Customer service is horrible. Stay away from ACE car rental….
Reviewed Nov. 9, 2025
I reserved a car online for about $100, but at pickup ACE charged $170, claiming that “Florida law requires renters to purchase the company’s insurance.” This statement is false — Florida does not require customers to buy a rental company’s insurance if they already have coverage or choose to decline.
When I questioned the charge, the staff insisted it was mandatory and refused to honor the quoted price. It felt intentionally misleading, especially since no such disclosure appeared during booking. I verified afterward with the Florida Department of Financial Services that this is not required by law. I strongly caution other renters to double-check all fees and “mandatory” coverages before paying. Transparency matters, and this experience left me with a loss of trust in ACE’s Florida operations.
Reviewed Nov. 8, 2025
Our rental agent "Shevan" was extremely rude and condescending. When we came up to the desk he was immersed in his phone, we had to call out to him to get his attention. Then he wouldn't give my partner her veteran discount because we had prepaid. What kind of business that sports a red, white and blue logo, doesn't honor a veteran's discount?! When I tried to explain what he was saying to my partner, he interrupted me and mansplained the exact information I had already told her with an extremely condescending tone. I think he seriously has a problem with women or veterans, or both. He rolled his eyes at us, talked down to us and made us extremely uncomfortable. When I asked him if we would be emailed a customer survey he and his colleagues looked like a deer in headlights and said they didn't know. Which is definitely not true. Don't bring your business here. They are discriminatory and rude.
Reviewed Nov. 6, 2025
It’s a scam. I booked the reservation from Priceline, it shows the pickup is at airport rental car center, but actually I need to take another shuttle and 20min drive to the pickup location. During pickup, I specifically said I don’t need insurance, and my own car insurance will cover it. I also signed my initials in related sections. But they charged insurance for my rental, and when I called them, they said I didn’t show my insurance during pickup, which they have never ask me to show it. The final price they charged me is way higher than what was quoted when I made the reservation from Priceline. There are so many fees which I never see in other rental car companies. It’s a scam, never rent from this company!
Reviewed Oct. 30, 2025
I used this co. through Expedia since it's the only co. listed on the site with Jeep available on that city. I rent it on 10/28/2025 at the Lanai City Airport. There were 3 Jeeps available on the lot but all dirty inside and outside. Once I got into the "first Jeep", then I drove off the lot, "lower tire pressure" reported on dashboard. I drove back and got the 2nd Jeep, then "oil chance required" warning information was on. I drove back then the agent wanted me to drive the first "lower tire pressure" Jeep and indicated just wait inside the car for a technician to inflate the tire. I had to wait for 30 min then I complain to the agent. The agent yell at me and said "Drive the car back to lot and I will refund you the $." Since I came a long way to Lanai City to rent the Jeep for just a day, I suffered through.
One hour later, a technician finally inflated the tire with the proper pressure. When I returned the car, I had to show the agent that the car was 3/4 tank full on picture otherwise the agent would charge me with 1/4 of tank gas fees. She ignored it. Was documented on the paper. If I did not have a picture to prove my point, I would being charge with gas I did not use.
Reviewed Oct. 26, 2025
-When customers arrive at the counter, agents often:
-Add undisclosed insurance charges (even if you already have coverage).
- Claim certain insurances are mandatory (e.g., liability, CDW, or supplemental coverage).
👉 The result: the final rental cost ends up much higher than the quoted online rate.
ACE Rent A Car author review by Lauren Fix
ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. It focuses on top leisure destinations for vacation rentals.
Easy rewards program: With the ACE Rental Genius program, for every dollar spent, participants earn points. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. There are no black out dates for rewards program.
Points for prizes: In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4.
Valet service: ACE offers valet parking and fast shuttle service at airports to make travel easier and less stressful.
Reservation look-up: If travel plans change, customers can easily find and adjust a reservation with their confirmation number and email address.
Early booking: Many companies only take reservations six months in advance, but with ACE, travelers can reserve a vehicle up to a year in advance.
Car Selection: Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. Some locations offer minivans, 12/15-passenger vans, SUV’s, trucks or specialty vehicles.
Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.
ACE Rent A Car Company Information
- Company Name:
- ACE Rent A Car
- Year Founded:
- 1966
- Address:
- 4529 West 96th Street
- City:
- Indianapolis
- State/Province:
- IN
- Postal Code:
- 46241
- Website:
- www.acerentacar.com