ACE Rent A Car

ACE Rent A Car Reviews

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Overall Rating1.7 out of 5
See all 527 reviews & ratings

About ACE Rent A Car Reviews

ACE Rent A Car Reviews

ConsumerAffairs has collected 527 reviews and 1,091 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 27, 2023

This company is a rip-off. I was ripped off at the pickup when they said we would have to pay $15 a day extra to drive the car in New Hampshire although when I booked it online it did not mention any restrictions. Also, I booked it with a different drop-off location and called to verify and was ripped off again at the drop-off point by being charged a 100.00 drop-off fee which I discovered charged to my card later. Do not use this company.

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Customer ServicePrice

Reviewed Sept. 20, 2023

Given all these 1-star reviews with the word "SCAM", I think there is some validity to all these complaints. Read on. I rented from Fort Lauderdale airport and all went well, until I returned the vehicle and saw an unknown charge for $150 listed simply as "rate charge". Of course, as with probably many other customers, I didn't have time to deal with it on the spot as I needed to catch my flight. When I returned home, I called about this charge (a few days later) and I was told that it was for stains on the upholstery. I couldn't believe my ears - what?!

Yes, there were some stains on it when I received the vehicle but hey, it's a rental and this is quite typical. Furthermore, stains are NEVER flagged by any of the big players in this space - it's external damage that one has to worry about. I explained that I was not the cause of that stain but of course, I had no proof of that after I first drove off their lot. I am almost certain that every customer who rents that one vehicle will get hit this bogus cleaning fee - that's the SCAM. $150 per rental in perpetuity. Lastly, the form reads "damage" and the seats were not damaged (as in "torn"). In my opinion, this is just another revenue generator for Ace. NEVER AGAIN.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 17, 2023

    If I could give this place negative stars, I would IN A HEARTBEAt. This place is a complete scam. It took me almost a full week to get into contact with a manager- who was a complete **. My original booking was canceled by the employee for “insufficient funds” even though he never had my card. He then rebooked us at a much higher rate of a car. The manager told me that his employees are allowed to just cancel reservations and rebook without your approval which results in you having to pay much more than you originally paid. My $188 for the week for the car turned into over $380 for the week for the car and after all the fees I am paying over $1000!

    At one point when I called and spoke to an employee I was told that my original reservation was never canceled it was instead “upgraded” without my permission.. I tried explaining that to the manager that that’s what HIS employee told me.. and instead the manager berated me beyond belief. The manager offered me no type of resolution for the incompetency of his employee and just continued to yell and state that his employees can cancel your reservation at any point without your approval and create a new reservation for you. DO NOT USE THIS PLACE. It’s sketchy, the people are just scamming you. It’s my fault for not seeing all these reviews. If anyone from corporate sees this, please reach out to me.

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    Contract & TermsStaff

    Reviewed Sept. 6, 2023

    These individuals are Scammer. Do not provide them your information or rent through a third party. They provided a car with the check engine light on. I informed them I would be driving to Las Vegas and was not comfortable with a car that shows it required service. They said they would void the contract and issue a refund. They gave me a voided contract but told Booking.Com that I cancelled. I am left with the option but to sue booking for a refund. All qualified car rental companies will pick you up at the airport. They pick you up at a bus stop. First indication.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2023

    Ace rental Chicago delta parkway is Horrible service. This going to be the first and last for me to rent vehicle for them. My security deposit was not given in full to me. They are cheat and scammers. Customer service very poor. I paid for economic suv. This guy wanted to give me a small car as if I’m stupid. It’s called fraud. No more I rent a vehicle for them. I will not recommend nobody.

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    Reviewed Aug. 19, 2023

    Experience not good, they gave me a car that made noises when I put on the defroster and air conditioner. Ran out of gas after 80 miles, fuel gauge was broken. Had to stop 100 miles to fill it up. They told me cannot bring me a car, I had to drive it back but I was 120 miles away. They told I have to pay tolls and gas returning it. NOT FAIR.

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    Reviewed Aug. 13, 2023

    They offer no car insurance and if you purchase from outside car rental insurance they charge extra $1000 plus rental and deposit average $1500.00 to rental for two days. High road robbery. It’s an abuse for a average city person that doesn’t use a car on regular basis therefore has no regular insurance and credit card doesn’t offer it either.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Aug. 7, 2023

    We paid for a car rental in advance through Priceline. ACE did not have a car to give us. Refused to refund. Called Priceline who also refused to refund. Choice was wait a few hours (or maybe more) for a car to come in, be cleaned. We flew in for weekend. Friday afternoon to return on Sunday. When I balked, they asked me to leave (I'm a senior) or call the police if I want. Should have suspected something wrong with the 2 bus shuttle that had the wrong first bus instructions. Nightmarish experience. Priceline was worse, stating no refund. Luckily Chase, my credit card company will handle my dispute. No rental car on fully paid reservation? Crazy.

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    Punctuality & SpeedStaff

    Reviewed July 30, 2023

    Picked my car up and noticed how bad of condition the vehicle was in especially the engine so loud when the car was on. I asked for a different car and was told there were no mid-size left and if I wanted something else I would have to pay the difference when the reasoning for needing a different car was not my fault. In previous reviews online the same agent helping me offered free upgrades to other customers due to no inventory or issues will originally issued cars without their request. I then was offered another car that was even filthier, loud engine, cigarette burns and stains on all the seats and floors and SMELLED VERY BAD ESPECIALLY WHEN THE AC WAS ON and this week it was 90 degrees so the AC was much needed. I was unable to drive my children in this car. The car was very slow and hard to drive in NYC traffic. Horrible way to spend the week and spend my money. I have photos for proof but this review will not allow me to upload them.

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    Sales & MarketingPriceStaff

    Reviewed July 27, 2023

    This company is just horrible. It is a scam. On the website they list Toyota Camry, Nissan Altima as full size, I booked a full size price, after a long flight I realized in LAX they have no shuttle pick up. I had to pay Fox shuttle driver to drop me off at a location where ACE shuttle was parked away from the airport so to go to ACE location. Once there, they processed me and handed Nissan Sentra key to me. I asked that Nissan Sentra is not a full size vehicle, the guy said, "Well it is for us." I knew he was ** me because I refused to buy his insurance. When I refused to accept that, he cancelled my reservation and left me stranded there. I had to take another shuttle to come back to the airport and Uber home. Just horrible experience. Will never book one with them ever again.

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    ACE Rent A Car author review by Lauren Fix

    ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. It focuses on top leisure destinations for vacation rentals.

    • Easy rewards program: With the ACE Rental Genius program, for every dollar spent, participants earn points. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. There are no black out dates for rewards program.

    • Points for prizes: In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4.

    • Valet service: ACE offers valet parking and fast shuttle service at airports to make travel easier and less stressful.

    • Reservation look-up: If travel plans change, customers can easily find and adjust a reservation with their confirmation number and email address.

    • Early booking: Many companies only take reservations six months in advance, but with ACE, travelers can reserve a vehicle up to a year in advance.

    • Car Selection: Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. Some locations offer minivans, 12/15-passenger vans, SUV’s, trucks or specialty vehicles.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

    ACE Rent A Car Company Information

    Company Name:
    ACE Rent A Car
    Year Founded:
    4529 West 96th Street
    Postal Code: