ACE Rent A Car Reviews

I am writing to formally complain about my experience with ACE Rent A Car at Miami International Airport (Rental date: April 22nd). Upon arrival, after a 10-hour international flight with my wife and 5-year-old son, I clearly informed the attendant multiple times that our return date would be May 4th. Trusting the professional, I signed the contract without realizing he had mistakenly input the return date as April 30th.

Biggest scammers I’ve ever seen in 60 years. Charged me extra insurance even though I had worldwide one. Hanging up on me when I’ve asked for my deposit refund. Rude, uneducated people. Unbelievable, do not use. Scammers. Have emailed them several times and I getting reply here to contact them. Can’t believe that they are not even bothered to check first. Contacted Customer service and despite the fact that I have proof that I've sent documentation for my Worldwide insurance to their agent Lucky, they are not refunding and not accepting the fact that they are wrong. AVOID, they will charge you form air breathing while driving their car. First time and never again.

Awful. They cancelled my rental due to their own incompetence and then refused to refund my money. Terrible customer no service.

Car was decent and clean, only had 6K miles on it, (different brand / model than I selected but did the job) pickup was a bit of a hassle (they were NOT on site at the Las Vegas airport as advertised....requiring TWO DIFFERENT shuttles and 45 minutes of waiting and commute between these shuttles to get to the rental car place). FYI, their “prepaid gas” thing is pretty much a scam unless you can bring the car back completely empty. I fell for that nonsense so that is on me but don’t believe script read off about gas prices. You are wasting every gallon of gas left in the tank. Better off just top off the car before dropping off vs paying them $80 to give you pretend gas. Again, I fell for that so that one is on me. :)

DO NOT RENT FROM ACE RENT A CAR! They are also called Drivo which also owns Fox rental car. Stay away from all of them. We were put in mortal danger because they rented us a car with 4 bald wheels down to the steel threads! See photos. We got a flat on the highway because of all 4 wheels being bald. We got an automated response when calling the 24/7 phone line that then texted us a link that did not work to open a roadside assistance case.

Just to make a long story short While renting the car I woke up one morning with a flat tire And no spare tire, I called Ace and spoke with somebody, but could not understand their English. I took the car to a reputable tire shop put a new tire on it then when I return the car for whatever reason they did not like the tire so they charged me another $200 and said they were gonna take that tire off and put a tire of their liking on. I asked for my tire and they wouldn’t even give me that back. I think they just kept the brand new tire that I put on the car and scam me for 200 bucks. I’d basically pay for the tire twice. I would definitely tell people not to ever rent from Ace Rent-A-Car.

Rented a car from Ace in Fort Lauderdale and returned it exactly on time the day it was due (4/6). During the return, I was helped by an employee of the rental facility and handed them the key. Return complete! SIKE! Later that day I get several texts and voicemails from them claiming that they “couldn’t find the car“ and to “call them back immediately.”

Horrible experience, I had made a booking for my husband’s name under my Expedia account for Ace car rental 15 passenger vehicle. Unfortunately, when I dropped him off at the airport, he was unable to get the vehicle due to being a local resident, he would have to pay with a credit card. He didn’t have a having a physical credit card with him.

This company is a scam as they tried to force us to buy insurance that we didn't need. We come from Canada and we knew that our insurance from Canada is valid in the US as well. They also knew that. We showed the guy at the desk our insurance policy and he said it is ok. However, when he then made us sign the agreement it said that we are agreeing to pay hundreds of dollars for additional insurance. The writing on the agreement was also on a blurry screen that was difficult to read. This is pure lying/deception and an attempt to defraud and scam customers. It was definitely not an honest mistake. This is likely their company policy unfortunately.

Returned my rental car noon Sunday 3/22/26. After returning to the Rental terminal for some personal business I realized I had left my glasses in the vehicle. I went to the ACE rental desk and explained to one of the gentlemen at the counter what had happened, Darin called the return gate but the young lady who accepted my return was tied up with a line of vehicles trying to leave the rental lot. Darin told me to hang tight and he would go to the return center and check for my glasses. 15 minutes later Darin ** came back with a smile on his face and my glasses in his hand. I was very thankful.