ACE Rent A Car Reviews

They didn’t honor my reservation. They told me they had given my car to another person. I had reserve 7 seater car due to kids and car seats. They said “all we have is a 5 seater car.” One of the kids was not able to be on their car seat because there was no space. So I paid more for the 5 seater I was given because the minivan online was more expensive. But when you’re out of state you have no choice. I’d stay away. I’ve used Dollar, Enterprise, Hertz and never had this issue.

I booked this pay-at-the-counter via Priceline for $145.28. My credit card was billed $397.68. HUGE DIFFERENCE. I have never experienced this with any other rental car company before. I sent this to customer service after the trip, was talked in circles for months, then received an email that said, "We cannot refund you anymore as this has been months since the trip, and the information I just requested wasn't provided within that timeframe" (to which, it was, they were just talking me in circles to avoid refunding their errors).

Worst company to deal with. I rented a compact SUV, Honda CRV or similar and when I get the car they gave me a Geely GX3. I was tired after a long day of traveling and I didn't pay attention. Few days later I realized Geely GX3 is half of the HONDA CRV. Called expedia and they said ACE supposed to give me a refund or give me a proper vehicle.

When renting the car 8/11/2024 Ace put a 200.00 deposit on my charge card. Car was returned full of fuel with no damage. Deposit was never returned. I had to dispute the charge on my credit card to get the money back. Keep me on hold an hour trying to speak with someone I could understand.

I book through Priceline. The price was $238. When I got to Ace Rental they said that I needed to get and liability insurance for $30 a day. I offered my personal vehicle insurance full coverage insurance. Ace said that they did not take that insurance. Since it was 10 pm closing time I had no choice but to buy the extra insurance. I ended up paying an extra $300.00. The van that I rented from Ace left me stranded in Santa Monica California with a day battery. I called Ace and they said that they had no roadside assistance because I did not buy the roadside assistance. Overall do not rent from Ace rental car.

The service I received was fabulous. It’s the charges after I returned the car that was the issue. Tried to charge the deposit twice. Lots of untold "fees." definitely would NOT recommend the Ace in IL.

Hopefully, my horrible experience here will be good for something and save others from the misery of rental cars from this place. I was also a victim of car rental service company, I paid $700 and I got no car to use and I contact the company and they told me no refund. I found out the company was fake. I was introduced to Affliz at tutanota.com. who helped me.

The men who check the car in and out were very friendly and helpful. However, ACE only deserves One star because we were charged double for a car we didn't reserve because we were one hour late picking up the car. This was due to the airline changing the time we landed plus waiting almost an hour for an airport shuttle to take us to the car rental spot. We felt totally taken advantage of by making us take a car that was double the price of our original quote. On top of that the representative we dealt with was rude. ACE is too inflexible with its policies. They are not willing to work with you to resolve situations.

The van driver made a van-full of people wait in the heat so that he could overload the van with 7 passengers more. There were 2 other vans available yet we had to be overloaded. He was uncommunicative and unhelpful. Poor job!

Avoid... Avoid.... This is not a serious company. First of all, they don't have any office at the airport (you have a transfer and you don't have anyone waiting for you, you'll have to call). Their business isn't rent a car, it's extorting money for some reason. In my case, I had to pay for the total painting of a bumper that already had damage, damage that was certainly already paid for previous customers.