ACE Rent A Car

I rented a car for my Disney vacation, when I was picking up the car, I was told it had an empty tank of gas and I should return it empty! Really funny. As a tourist in an unfamiliar place, finding a gas station is not one of the first things I wanted to do. They told me there was a gas station just down the street (wonder if they has a kid back deal with them?). I let them know I already had a SunPass for the tolls. They told me and another customer that all of their cars come equipped with SunPass and I should use theirs for $9/day. They also, told me that I would probably be charged twice (mine & theirs) and should only use cash to pay the tolls if I didn’t want theirs. They almost convinced me and I didn’t appreciate the scare tactics used at pick-up. I ended up spending less than $5 on tolls with no doubling of fees as I was told! Unprofessional, and I do not recommend renting from Ace.

I asked to extended the rental. They agreed but did not told me of the rate changed, double what was in the contract. I should have been better taking their car back and rent another car somewhere else or even at their place would have been cheaper. I call the company and it is a location decision. The staff was even laughing at my name as they could not understand it... REALLY UNPROFESSIONAL. PLEASE avoid them at any cost.

This is my first and last time renting from this company. First of all my rental had been prepaid prior to picking up the car. After arriving at the rental agency and told them my rental and rental insurance had been prepaid was told that didn't go thru and it was not all the charges. When turning in the car asked for a receipt and it was given. Imagine my dismay upon my return home to find two different invoices in my email. So I called my credit card company to dispute the charges and was informed of a 3rd totally different amount that was charged to our account. I would like to dispute all the charges on my account except the original amount posted in June of this year. I am a senior citizen and feel that I have been preyed upon my this dishonest company.

Had the car a week. Yesterday afternoon, 10/1/18, car was completely dead when I tried to start. I called the # on agreement as instructed when there is a breakdown. I was put on hold 5 times at what I assume was the Ft. Lauderdale Airport location I rented from. Agent always answered, "Good morning, welcome to ACE, please hold," and placed me on hold before I could get no halfway out of my mouth. Decided to call the nearest location, West Palm Beach, FL. Actually got to talk to someone and explain the situation. She asked the # I called, I told her, (954)764-1008, she stated that is the wrong # and quickly transferred me. As soon as an agent answered I got the same treatment as stated above. After two more times of waiting through the holding period I hung up.

DO NOT RENT from ACE. I been disputing a charge on a bill for more than 5 months now and when I finally get to someone I was told that the company I rented from is now close and it was privately own so they can't assist me that I need to dispute the charges with my credit card company. Now I'm stuck with 400.oo worst of bill from E-Z PASS and charges and penalty fee for a E-Z PASS that I was told was on the car and will only be charge if it was use which it was but the company refuse to pay for it so I got 5 bills which I don't mind paying but they refuse to waive the penalty fee. E-Z PASS refuse to waive the penalty fee after I try to dispute the charges. Below is my confirmation:

AWFUL CUSTOMER SERVICE!!! First we had a confirmation to rent a car from someplace in Calgary on JULY 19, 2018, which was a mistake. We called and changed it to the airport, the lady waived the fee. We arrived at the airport, the rental car people said, "We don't have a reservation for you, your car is in the city at a location a half hour away." Already now behind in our schedule, we took an Uber to the city 40$ ride. We arrive, no car, they put us in a minivan and said we won't have any fee to turn it into the airport location on the 26th.

I'm a Federal Government traveler and I've been dealing with rental companies for almost 9 years and so far this is the worst. Last week had the worst experience with the ACE company (located in Miami Intl. Airport)... Horrible customer service (very disrespectful) and at the time you get to the front desk they changed the numbers... Not good at all!! And last but not least when I get to the car, the car looked like someone used for a bank robbery the day before!! LOL... Don't try, trust me! Ahh let's not forget that the facilities are way outside of the airport and they looked so weird and suspicious!! I'm still waiting to get my insurance refund and it's being almost two weeks.

Never ever rent from ACE Rent A Car. Having rented hundreds of cars in the US and abroad from almost every major company, I have never seen such unprofessional service. I rented from the Las Vegas airport location. They left me waiting for their shuttle for almost an hour in 106 degree heat. Their phone is on a loop so you cannot reach them by phone. Corporate was aware of this. They then insisted that I not use a debit card and promised to bill the debit card when I returned the car. When returning the car, they refused to use my debit card even though their own notes showed they promised to do so.

I waited three and a half hours to get my car. I missed half of my father's funeral because of this. They ran out of cars due to overbooking. They had the nerve to tell me that if I got there at my scheduled time I wouldn’t of had to wait over three hours. I was pissed because I showed up 30 min early and waited in line for two and a half hours before I even made it to the counter. I was charged more than the original price I was quoted online and couldn’t do anything about. If I knew my way around Ft. Lauderdale I would of left and went somewhere else. DO NOT RENT FROM THEM! They are rude, understaffed, overcharge you, and take hours to get you your car.

Do not be fooled by the low prices. I booked and paid for a Ford Explorer from ACE through their website to be picked up in Santiago International Airport, Dominican Republic weeks in advance. Upon arrival I went straight to the counter and informed the agent on duty that I had a reservation and gave him my information. He looked at his monitor and after 2 minutes staring at his monitor he tells me that they don't have a car for me. I started to panic because that was my only form of transportation and I didn't tell anyone I was coming.

I hired a car at Toulouse airport France via Expedia and on arriving at the desk, the salesperson suggested that for Euro 3 per day extra I could upgrade to a larger car. The upgrade was actually a Fiat 500. Is there actually any car that is smaller than a Fiat 500? I sincerely doubt it. Then the sales person presented me with a sheet of paper with a long list of items that I would be responsible for if I didn't take up their insurance of €18 per day. This list included all parts of the car and I was told that I would be responsible for any breakdowns, towing, mechanical problems etc. as well of course as any damage to the vehicle.

Rented a car from Saint Pete Clearwater airport. They are N0T at airport as we paid for airport taxes which to leave car at airport for an early flight. They scam you 20$ to leave car at airport. Joke! Car we got was dirty first observation then the gas tank was half full. Lady says no worries bring it back half full. Which when you are refilling how can one know where half is so of course they got car back with more gas than we got it. Then on Sun Pass we paid for and as we drive thru the toll it says STOP pay toll! The topper some dog hair on seat send us a $150 fee to vacuum car! Are you kidding me.

During our trip to Las Vegas wife misplace the set of keys. Had to call office to get a set brought out to hotel. Later she realized she had them in the bottom of her purse just 10 min after they brought a new set. Called office. They instructed us to just bring back when we return car at the end and no charge. We did as they asked. I even went to the manager office in the back, spoke to lady running the show and she said no problem. Had even confirmed the amount I WOULD BE CHARGE. Asked for the receipt. She said, "No, we will email that to you." Right as we get on the plane the email is sent with the $200.00 charge still on the bill. I have tried calling customer service. They will switch me to that location, and guess what? No one ever answers.

I had a reservation (via Expedia) to pick up a rental car August 4th at the Toronto airport. Knowing it was an off-site rental, I followed the directions on your website to go to where the shuttle was meant to pick customers up. I used the courtesy phones, as directed, to call Ace. I called at least 10 times (the phone ringing 12 times each call) before anyone answered the phone. When someone finally answered, I was told that the shuttle would pick me up in 15 - 20 minutes. No mention was made at that time that there were no cars available. One hour later, I finally gave up on the shuttle and ordered an Über. I reached this decision after noticing that there were at least 30 people waiting for a pick-up and speaking to the driver from another company’s shuttle. He told me that people had been asking him all day and that nobody seemed to actually be doing pickups from Ace.

Please Do NOT rent from ACE LAS VEGAS!!! Went to the Las Vegas Airport. Had reserved a car 3 months in advance and when I got there the agent said no rental cars available for the Day? What? Then he had a nasty attitude. Avoid this place by any means, they should be closed down. Anyone can open a business with poor service and not enough inventory, but corporate greed has all the consumers taking the hit. DO NOT RENT FROM ACE RENTAL CAR LAS VEGAS...

Went to Hotwire.com to rent a car a sadly got Ace Car Rental in Jacksonville, Florida. First in Hotwire they promote that they give unlimited miles. When you get there, it's not true. They have limited miles. My time was limited so ended up paying an extra $20.00. For extra miles being that it was not unlimited. The car was rented for two days. It is a nonsmoking car which I agreed on being that I don't smoke. Upon returning the car. I return the keys and the female assistant manager inspects the car unaccompanied from my presence and comes back saying and stating that the car was smoked in. Only to charge $200.00 extra dollars from my credit card. I ended up calling the police only to find out that I would have to go to small claims court. To dispute the issue. People be aware... Always review the car with the car rental agent. Take photos before and after.

I am not looking for restitution. The sole purpose of this complaint summary is to warn other consumers of the deceitful and corrupt practices conducted at the PTY ACE Rent A Car agency, the lack of support from the corporate (headquarters) office, and their customer support team. My fiancée and I planned a trip to Panama to visit her family, she arrived one week before me, we researched various travel websites to keep our vacation affordable. When we decided to book with ACE it was based on the terms we found on their website. The total came out to around $350.00 ($200.90 for the rental and est. $150.00 for insurance). When my girlfriend and her two kids arrived (July 9, 2018) at the ACE office, the terms and conditions were different from what we saw on their website.

Was left stranded in Halifax Nova Scotia Canada with no car! Had booked with ACE Rent A Car and called three times to confirm that I would be picking the car up at 3pm. When I arrived at 3pm, there was no car available. Since August is peak you're at season, there were NO cars available in all of Halifax! Huge added expense and inconvenience! Will warn all travelers about ACE Rent A Car company!

On April 9,2018, I reserved a 12 passenger rental van for a week, starting on July 23, 2018, for a trip to the beach with grandkids. I reserved it more than 3 months in advance, and I paid the full rental fee in advance. Our beach trip is an important tradition for our family, some coming from several states away, and some even from overseas. I made the reservation far in advance and prepaid as I thought it would assure me that the vehicle would be available when I needed it.

I booked a Hotwire deal and I unfortunately got ACE. I have never heard of this company so I didn't really care since I haven't had any problems with renting a car in any company. I was already skeptic because the location was in the middle of nowhere in south of Las Vegas, it stunk, the employees were rude. The lady who served me asked for an ID and insurance and told me that they need 2 utility bills and $500 deposit for being a local. I HAVE NEVER IN MY LIFE HEARD OF SUCH THING and I am not driving 2 hours back and forth just to go grab my utility bills, I canceled my reservation and kudos to Hotwire for doing it even though my reservation was not cancellable. I AM NEVER EVER renting a car at ACE, you guys need to shut this down.

7/20/18 Booked a car with Expedia.ca and was directed to the most worse car rental company called ACE Car Rental (Verve Car Rental) in Las Vegas I ever experienced. The actual price paid nearly doubled due to extra charges & fees and that Liability Insurance that you do not need because you are already covered by your personal car insurance in addition to your credit card insurance too. Expedia should not be having business with this car rental company probably run by unprofessional/scammers. You will have to take 2 shuttle bus before reaching their office in the street mall and you will wait more than an hour standing under a small waiting shed outside of the main car rental complex on a July Las Vegas warm days for the 2nd shuttle bus to arrive while other rental company has already picked their customers twice.

New Wave Auto 8009 15 Str E Sarasota Airport - I went in today to rent a car 9:30 am today July 20th. I was on the phone with my husband for support since I was there due to my car getting broken into. I was talking to a representative - named ** who was very nice. However, another man stepped over to her and stated "she is trying to rent a car for someone else". I asked why he would make that accusation. He said: "Well we are giving you a $15,000 car mean we have to make sure you know." I asked, "Is this something you ask every client." He stated: "Yes!" In a very condescending tone. "I mean you can be renting for your brother, who knows. I have make sure." He continued to make comments at which point I had to just remain calm to try to get out of there as soon as possible in order for things not to escalate.

I booked 4 seven pax vans in February of 2018 to take a work team of 24 people from my church to Houston, TX to help with Hurricane Harvey Relief. I was so pleased to find such a good rate since we had a tight budget. Well, you get what you pay for. Upon arriving at Houston and calling for pick up, I was informed by the agent at ACE that they did NOT have 4 vans - but they could give us 1 van and 1 SUV. 24 people!!! They had plenty of excuses, but not one apology. We scrambled to get 4 vans from another vendor and had to pay more. NEVER NEVER will we use them again.

Don't be lured by low prices you WILL regret. They don't rent car to Florida residents (which was never mentioned while booking) and redirect to a subsidiary car agency with a mileage restriction of 100 miles per day which was never mentioned in car renting terms. I now regret to have taken my chances despite all the negative reviews.

I booked a full size car for my vacation last week through Priceline. Ace had a better deal than anyone else. $10 a day. The website told me my total would due at the counter would be just under $100. Excitedly I reserved the deal. Upon my arrival, after riding in two shuttles, I was not greeted by anyone. Two angry women stood outside cussing about the awful treatment they had received. Inside there was a long line and only two counters open. Everyone seemed angry. A young man held up one of the counters for at least 20 minutes. It seemed they had overcharged him for something and he was trying to straighten in out. By the time I reached the counter I already knew this great deal wouldn't be so great. I was charged just under $400, as they require a $200 deposit. This wasn't on the website at all. I paid it and about 30 minutes later my car pulled up.

As a Florida resident, they charged a $2,000 deposit, which after 2 weeks, I can not get anyone to say that it is being returned to me. This company appeared to have the best price, but in addition to the deposit and the rental, they charged me $9.99 per day for a SunPass, even though I do not use any tolls and I have my own SunPass account anyways. This made the rental more expensive than any other company. I would never recommend or use this company again. In Fort Lauderdale - They are also known as EXECUTIVE RENTAL CAR by their signs!

I had prepaid my car rental and had liability insurance from my home car insurance and also travel insurance with car rental liability. The agent said my credit card would qualify for my liability insurance so he didn't need to see my other coverage. He ended up charging me for liability insurance and other fees which were not included in my contract. In the end I had to pay more than $200 extra for the week. Numerous emails between the booking agent, Holiday Cars and ACE Rent A Car got me nowhere even though I provided all the evidence of my liability coverage. These two companies are fraudulent and a rip off.

If you are considering renting an ACE Rent A Car in Europe, my advice is to run as fast as you can to another company. We recently reserved a car in Barcelona, but when we went to get it, we were informed by their partner agent we needed an international driver's license, or we could not rent the car. We did not have one. We went to six other companies in the Barcelona airport, and all said an international driver's license is not necessary. Trying to call ACE in the US was futile, as no one answered the phone.

I rented a car from ACE Car Rentals at the last minute from Tampa Airport. As I did not have my car insurance policy with me they refused to rent me a car. I had already prepaid for the car so basically held to ransom until I paid over $300 additional dollars for a two week rental for their add on insurance. I have never had to produce a hard copy of proof of insurance at a car rental and it did not say to bring it with me. I have rented cars in Tampa on numerous occasions and this is the first time this has happened. Because the car was prepaid I would have lost the money I had already paid so gave up and paid what I felt was extortion. Stick to the better known companies.

I rented a car from ACE Rent a car in Atlanta. Nice new car. Only issue was it had a small dent on the driver's side which the guy noted on the inspection form. The car was on full and I returned it on full. They are charging me $600.00 in damage and $17.00 for fuel. And the manager who works only at night won't call me back. I've been trying to reach him for 2 days now. Buyer beware!!! Don't use ACE Rent A Car.