ACE Rent A Car

I rented a car in February of 2022 at Tampa international airport and have been battling about how THEY SAID I could use my own sun-pass and yet was charged the $50 admin fee, still fighting this charge!! Just a big headache. Horrible customer service!! Heinous!! Do not rent a car from Ace. They are not honorable, They do not hold to their word, DO not believe anything they say!! They are Liars!! If I could leave zero stars I would. They even then stated after I was told there would be no issues using my sunpass that they are not allowing customers to use their own sunpass. Going against what I was told previously. They are a bunch of liar not holding up to their agreements. I have had the majority of my emails ignored and not replied to. They care more about bottom dollars than keeping customers. Do yourself a favor and stay away.

Started with waiting for the shuttle. You watch a few repeat instances of other rental company shuttles passing by as you wait for Ace. The shuttle finally arrives and when you get to the rental company you are greeted by long lines where you wait at least 30 minutes. They apologize but at this point, your rental experience started well over an hour ago. Finally get the car and then there's another line where someone is or taking pictures or video of each car. Added bonus, I had paid when I reserved, they have you pay again and then refund most of it? What the heck is that? I gave 2 stars because the return was normal (easy) and the shuttle was waiting. I'll gladly pay a few more dollars for a normal rental company. At this point, I'm not sure I saved anything at all based on the second charge and pending refund. What a mess! Never again Ace, never ever again.

On April 27, 2022 I rented a car through Priceline for Ace Rental Car in Denver. When I arrived to told them of my reservation. The man at the counter stated that I needed to provide a deposit in addition to the payment through Priceline. He told me that he needed a $479 deposit for coverage of the rental. Needing the rental I applied the deposit to my reservation, when he told me I would get it back. I returned the car on time on April 3 and was told the deposit would be refunded.

Rented a van 01/2022 at MIA. I declined their insurance coverage. They use an electronic signature pad. Representative said declined as I was signing. Turns out she lied. Then there was an additional $200 on the paperwork. Representative said it would be refunded when the van was returned. That did not happen. No answer when I attempted to call. Shame on me for not reading the paperwork more thoroughly. Shame on them for their dishonesty.

This place is a complete scam. They advertise great prices for 4 wheels drive (Toyota rav4). But when you pick up a vehicle they say it’s 2 wheels drive. Then they upgrade a car and price jump from $40 to $120 a day. We ended up with an old jeep (60k miles) for 120$ Plus tax a day. This car was in bad tech condition (Brakes and steer weren't functional). Trip from Vail to Denver took us 6 HOURS, a few times we almost got in deadly accident.Totally scam!!!! It happened not only to us, but to everybody who was in front of us on line at reservation desk. Never again!!! Go with decent car rental company, for better price you will rent new car without scamming.

I rented a car for six days and paid through Priceline who paid Ace. The lines were long and unorganized. After 30 minutes I finally got the car. The following day I had an incident with the car and was directed to return the car to Ace. They kept my money and wouldn’t switch me into another car! I lost out on $300 and had to pay an additional $600 to another rental car company. Essentially, Ace left me stranded and carless in LA! Beware of Ace! I will never use Ace again!!

Priceline should kick this company to the curb. Prepaid for a car rental at Ace to be picked up at TPA. “Sorry we don’t have any cars, and we don’t think we’re getting any”. Now we are at the mercy of the rest of the rental agencies at the airport that smell blood and know you’re in dire straits.

Only giving 1 star because I'm required before posting a review. HORRIBLE! And LIARS! Rented a car at the Las Vegas location. Desk agent said that our state (Tennessee) recently passed a law requiring that we purchase insurance. I wasn't aware of any such new law so we purchased for this reason and this reason only. Their Las Vegas office is located off site from the McCarran Rent-A-car Center and we had no other transportation back to the McCarran Rent-A-car Center to use another company.

After booking months in advance, and receiving a confirmation email, when I arrived at the San Diego airport, everyone who had been waiting in line for 30 minutes were told that they had sold out of cars! So, what do you do when you are at the airport and you need a car? Rent one from another agency for three times the price. This place needs to be closed. How dare they? I had a contract with them. The agreement isn't just on my part that I pay the money. They have also agreed to provide a car. I'm contacting the Better Business Bureau. Unhappy customer.

Although it looks cheap, we paid more than double the price with the experience. After waiting for over an hour at the airport, we were finally picked up at a bus. We thought that would be it, but no. After that, we took a sketchy van to the Ace Rent a Car lot. The whole time we were shoved in together. Finally, when my family and I arrived at the Ace Rent a Car lot, we were surprised to see that there were no actual people in the building besides the ‘customers’. All of the people who were supposedly working were on a Zoom call. It was a mess. To add to my suspicions, the entire store was lined with a poorly executed one-way-mirror illusion. After waiting for more hours, my family canceled our payment and ran down the road to get a new rental car.