ACE Rent A Car Reviews

So I tried to mend the situation by messaging chat with Expedia to change the name, and I would use my credit card, but due to waiting in chat queue, our booking time was slightly over at 6pm, we were not able to make changes booking to my name nor cancel. Our 650$ went to a rental vehicle we could not book due to him not having a cc. We requested a full refund as we did not get the vehicle nor was there any resolution to our issue. All agent we talked to from Ace and Expedia kept bouncing back, saying Ace now has the rental fee and will need approval before Expedia can refund. Would never book again!

Here is the amazing part. When Darin came out from the counter I noticed he was wearing an ankle to hip leg brace. He has been been wearing the brace for 30 years due to a severe injury in an accident. I personally had just had knee replacement surgery and was empathetic to what surely has been a lifetime struggle for Darin. The return center was not just out the back door but a long walk for him. I am thankful for folks like Darin, they make the world just a little bit more bearable. Thank you Gavin for a job well done.

I contact them. They gave me another person to contact Dave ** who is another scammer! My husband is a mechanic and this man tried to tell me that the tire isn’t repairable meanwhile I drove the vehicle for the remaining 2 days after I rented it with no issue. This company is a SCAM they rent you a vehicle force insurance on you and the insurance doesn’t cover anything at all!!!! Save your money and rent somewhere else! I wish I had read these reviews sooner!

So here is the story. When I arrived there was nobody behind the counter and I was told to check in with a “virtual agent”. I walked over to the screen and talked to an agent via live chat – Wow, what an experience. He asked me if I have coverage for rental cars with my insurance. I said yes and he demanded that I have to show proof. I took a screenshot of my ID car where it shows: Damage to rental cars is covered. So now he is demanding proof, that I have “Collision” on my policy. I am getting excited, stopped the conversation and called Progressive. I talked to an agent and they send me a copy of verification of my policy. BTW Progressive was absolutely helpful in this situation, I give them 5 stars.

However, in the meanwhile a real person (Ms. Ann **) was available behind the counter and I showed her the document on my phone. She insisted that I need to have “Collision”. I never had an argument like that when I picked up a rental car, so I asked her, why do I need this coverage when my insurance covers rental cars? So she is getting upset and aggressive with me, tells me that I don´t get the car when I have no coverage for “Collision” on my policy. With other words, she is threatening me - if I don´t buy the extra insurance - I don´t get my car. It was a very bad experience dealing with this agent because she used the leverage, no insurance no car.

So what can I do? Nothing, because I need a car for my vacation. So I paid for this ridiculous scam $ 167.00. And what did I get? An old damaged and dirty Nissan Sentra. Yes, they had one of the lowest prices online and that’s how they lure you in. And screw their customers while they have no alternative. This situation was extremely frustrating, especially when you on vacation. So do yourself a favor and go to a rental car agency with a good reputation.

I inspected the car, and it took me more than 5 minutes to get out of the car and collect my luggage, and waited for my receipt. There is no way they took pictures of a damage car in 1 minute, so now I am suppose to pay them a deductible for collision, when I know that when I return the car, the car was fine. I would suggest to people renting with this company to be careful, and take pictures of the car when returning the car, so they won't scam you like they did to me.

I requested to add my wife as a driver. I also added third party coverage, and all-inclusive tolling. I was told that the additional driver was $14.99. But not PER DAY. I was told that the additional insurance was $22.99. But not PER DAY. The all-inclusive tolling, at $97.93, is highway robbery (no pun intended), especially since, in Florida, there is no such thing as a toll booth. One, HAS to have a tolling arrangement. There is license plate recognition, and this should be the preferred method of collection, based upon actual use. We hardly put any mileage on the car.

When I was handed the rental agreement, and saw the charge as $519.39. I made the assumption that this was the total charge, INCLUDING what I had already paid through QEEQ. No one made clear to me that this was a completely ADDITIONAL charge. Is it reasonable to expect that these additions would cost more than the original rental cost? Of course not. The presence of a signed document does not change the fact that I was scammed by ACE’s deceptive practices, taking advantage of aged and tired travelers. I am of a generation that expects and assumes honesty and clarity between merchants and customers. This was not the case in this transaction with ACE. I will never rent from them again, and I have learned a difficult lesson from this incident.

After reviewing my car insurance policy, he informed me that I will be charged $45.00 per day for the three days I was renting the vehicle. I informed him that I have the option to decline the coverage as stated in all rental agreements. I asked him where can I find information about this insurance he was charging me on their website or elsewhere. He could not. I strongly believe that since I was an out-of-town customer, he subjected me to this predatory policy. Priceline nor ACE provided me any help to resolve this issue. I am also filing a consumer complaint and Better Business Complaint. I paid the price that Priceline charged to my credit card and turned around and had to pay an additional $153.00 for 3 days of insurance that I already have through my policy. I am requesting a refund of this insurance charge.