ACE Rent A Car

ACE Rent A Car

 2.8/5 (183 reviews)

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Overall Rating2.8 out of 5
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About ACE Rent A Car

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 17, 2023

I booked a car here despite the poor reviews because I assumed most others just didn’t read the fine print and didn’t know that, for instance, you need printed proof of CDW coverage from your credit card to avoid being charged for superfluous insurance. I knew all of this and when I arrived and checked in, everything seemed to go smoothly. I was planning to drive south to West Palm Beach and I didn’t want to have to worry about tolls, so I purchased the ~$60 toll package. Everything was fine. When I returned the car, everything seemed fine. I was ready to leave a positive review.

Later, I get the final bill emailed to me. I see a $75+tax “drop fee.” I assumed it was a mistake, but I looked at my credit card and saw that I was charged this additional fee. I emailed Ace and they said, “Since you rented the car in Orlando and returned it in Tampa, you were charged a drop fee.” The problem? I RETURNED IT TO ORLANDO, the same exact location I rented it from. After a few emails back and forth that got nowhere (just some supervisor telling me that I returned it to Tampa), I’m currently in the process of disputing the charge with my credit card company. I can prove that I was in Orlando, as I flew out an hour after I returned the car, but Ace simply stopped replying to my emails.

ACE now claims that I "left the car in the airport parking lot with the keys under the floor mat on the driver's side." THIS ABSOLUTELY DID NOT HAPPEN. I have proof that shows my location history for the day that shows that I dropped the car off exactly where I was supposed to. I pulled into Ace in Orlando, exactly where I rented the car, and I completed the checkout procedure with the person on duty. THEY ARE ABSOLUTE CRIMINALS AND I WILL CONTINUE TO SPREAD THE WORD ON EVERY REVIEW SITE I CAN FIND UNTIL THEY REFUND MY $88.21.

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Rated with 1 star
Verified Reviewer
Original review: May 9, 2023

Had reserved a car for ATL airport pick up. I called before traveling, the day off, as our flight was pushed back and we were getting in closer to midnight not 11:30pm. The person I spoke with at the airport location assured me someone would be there when we arrived. There was in fact no one there and we were stuck in the phone with all of our luggage and a sick kiddo in parking garage only to learn they were in fact closed and there is nothing they could do for us. They stated for us to go to another rental company and book with them. No apologies for the very incorrect information I had received at the exact location I was to pick up at. It made for very long travel day and I had to start square one with finding us a rental car while tired and a puking kiddo. This company will not last.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2023

    BEWARE!! DO NOT RENT A VEHICLE FROM THIS RENTAL COMPANY! They will turn around and send you a letter from a Rockport Auto Claims in Texas alleging you damaged their vehicle. I rented the car from the Orlando location. They are con artist stealing from your insurance. They’re attempting to extort more than 1,800.00 from me. However, they’ve chosen the wrong person to make a fraudulent accusation.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 30, 2023

    Ace Car Rental in Charleston, SC is unprofessional. Pick you up in a dirty van so you can rent a dirty car. Ace directs you to a Park n Go for a shuttle to the airport but don’t tell you it is a $10 charge.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 27, 2023

    I Rented a vehicle at Ace for 27 days. l used my insurance for collision coverage, yet when l returned the vehicle l was still charged an additional amount $165. l brought it to the customer representative attention which told me they would follow-up with me after speaking to "Corporate Office" which no one didn't. l called Ace Rental once more. l was given the run around. I was told that l will only given back 50% of my money due to the camera that recorded their transaction audio was poor. Unscrupulous practice. They are not transparent about charging an additional fee whether or not customers has personal insurance. Shame on you Ace Rental. Poor customer service and worst quality cars. I would not do business with Ace again rather taking public transit. I rate them zero stars.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 21, 2023

    I reserved a car at Ace rent a car at Fort Lauderdale airport. I went to the agent at the counter and she immediately tried to upsell me. She stated my rental was very small and she could rent me a bigger vehicle for only $140 dollars more for 2 weeks. I told her I wasn’t interested. She then tried to get me to sign up for the toll pass at an additional cost. I informed her I brought my EZ pass with me. I have used this pass multiple times in car rentals in Florida. She then told me it doesn’t always work in Ace cars and I should purchase what she was offering. I again turned her down. She then tried to sell me insurance. I told her my credit card covers my insurance. She didn’t like that answer. She then told me I had to present my insurance ID card. I informed her nowhere in the reservation did it mention insurance ID cards. She then told me that it did. Not true.

    I asked her to repeat that so I could record her. She got very upset and told me she wouldn’t do that and if I didn’t leave she would call the police. As a retired police officer I knew this didn’t hold any weight but I didn’t want to waste my time since she wasn’t going to repeat her statement about the ID card. She asked me to leave the counter which I did. I went to Budget and waited on line for over an hour. Their rental cost me $300 plus more than Ace but without the scam. I will be suing Ace for the difference in price. The Ace rental was thru Expedia so beware of them too.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2023

    When I went to pick up my rental car and they were closed so the next morning I called to see what my options were and the customer service was rude and conformational and when I asked what his name was, he hung up on. Lousy customer service. I will NEVER use them again and oh by the way, I prepaid for my rental. Never got my car.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2023

    I would give a lower rating if possible. I don't know why these people are in business. To start, when I picked up my car, it took the FIVE AGENTS working at the time OVER AN HOUR to get me my vehicle, and there was only one other customer at the location... They were not at all busy. Then, when they have me the car, it was not the class that I requested. Finally, when I returned the vehicle the agent told me that he could smell smoke and see ashes. I don't smoke, so naturally I asked to see the ashes. He said he wasn't willing to show me where they were. I then took pictures of every inch of the car and told him I thought this was a clever way for a company to make money. He said he would "do me a favor" and air the car out for a bit before having his manager look at it. I told him not to bother with his "favor" and said I'd call the corporate offices.

    I stopped by the desk to speak to the manager, whom I was told was on the way. After waiting for quite some time, I had to leave for fear of missing my flight. I asked for the manager's number. The agents wouldn't give it to me "for security reasons" (they must piss people off a lot). I was assured that the manager would call me, but while I never received a call, I did soon receive an invoice including a $250 charge for "smoke smell" (I guess the fact that I had pictures of every inch of the car many they had to fall back on something totally subjective like smell to justify the charge). Thumbs down, ACE!! Shameful company

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 7, 2023

    I had a very pleasant experience working with ACE Rent-A-Car service. The representative made my accommodation seamless and efficient. My rental was pristine and in great condition. Will definitely recommend!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 3, 2023

    I would not recommend Ace rental cars to anyone travelling to Miami, especially with the rental agency at the International Airport (i.e., MIA Rental Center). While my wife and I were waiting in line, the customer ahead of us was already having issues with the agents. Then came our turn, and these were the multiple issues we faced with them:

    1) The agent repeatedly said he would not allow us to rent a car without taking SLI (Supplemental Liability Insurance) stating that it was a requirement. A quick Google search would show you that cars in Florida all have Minimum Liability Insurance coverage and that SLI is optional (it actually said this explicitly in the contract that we received from Ace at the end of our rental). In addition, the SLI costs an additional $20/day which is the most expensive I’ve seen for a rental car so far (We regularly rent cars throughout the US). When pressed, he said it was company policy and that each franchise has its own policies. The agent lied to us as the contract clearly states that SLI insurance is optional.

    2) The agent also effectively refused to rent us a car without purchasing an all-inclusive toll package for $60. We said we had our own toll transponder and would not need to rent one, but he insisted that Ace cars had no way to work with customers’ toll transponders and that would lead to double charges (including fees from the rental car company for having to process these toll charges). According to him we had two options: avoid all toll roads in Miami (nearly impossible) or take his toll package. We had no choice but to take it, but once we picked up the car and checked online how it worked for other car renters, we understood that we could have used our own and that the agent misguided us again.

    At the end of the check in process, when we asked how they could effectively require us to add $212 on top of a $155 reservation, the agent's response was, "How do you think we make money?" This was highly unprofessional and fraudulent. We thought we had to share that experience for other customers. Don’t rent from this company.

    8 people found this review helpful
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    ACE Rent A Car author review by Lauren Fix

    ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. It focuses on top leisure destinations for vacation rentals.

    • Easy rewards program: With the ACE Rental Genius program, for every dollar spent, participants earn points. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. There are no black out dates for rewards program.

    • Points for prizes: In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4.

    • Valet service: ACE offers valet parking and fast shuttle service at airports to make travel easier and less stressful.

    • Reservation look-up: If travel plans change, customers can easily find and adjust a reservation with their confirmation number and email address.

    • Early booking: Many companies only take reservations six months in advance, but with ACE, travelers can reserve a vehicle up to a year in advance.

    • Car Selection: Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. Some locations offer minivans, 12/15-passenger vans, SUV’s, trucks or specialty vehicles.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    ACE Rent A Car Company Information

    Company Name:
    ACE Rent A Car
    Year Founded:
    4529 West 96th Street
    Postal Code: