ACE Rent A Car Reviews

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About ACE Rent A Car

Pros
  • Friendly and helpful staff
  • Affordable pricing options
Cons
  • Long wait times for service
  • Poor vehicle condition reported

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ACE Rent A Car Reviews

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    How do I know I can trust these reviews about ACE Rent A Car?
    • 4,679,742 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Sales & MarketingPrice

    Reviewed June 5, 2025

    BUYER BEWARE – Misleading and Fraudulent Practices. This company is misleading, deceitful, and borderline fraudulent. They attempted to charge me an inflated $89 fee for a minor toll violation that should cost no more than a few dollars. It’s clearly a manipulative practice: offer a low rental rate upfront, then tack on excessive "administrative" fees afterward.

    When I asked to pay the toll myself and requested the proper toll information, a representative named Jessica provided a fake website for payment. This raises serious concerns about the legitimacy of their operations. I’ve rented from many companies and have never experienced this level of dishonesty. This is not just bad service—it’s predatory behavior. I do not recommend this company under any circumstance. DO NOT USE THIS COMPANY. Save yourself the frustration and go with a reputable rental provider that doesn’t try to scam customers after the fact.

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    Price

    Reviewed June 2, 2025

    I was price-gouged on my recent rental. I said I wanted "basic" insurance and the insurance on my economy car was $50 a day. This was on top of the price of the car. They did not tell me I would be charged this much.

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      Sales & MarketingPrice

      Reviewed June 1, 2025

      Truly the worst of the worst. They will scam you, rip you off, and suck your blood dry. It will look like it’s the cheapest but when you get there they will force you to get their insurance making it even more expensive than the big names. Car came super dirty. Asked to wash it beforehand. It still came dirty but gave up. Funny thing is that they expect you to return it clean or there is a charge.

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      Customer ServiceStaff

      Reviewed May 29, 2025

      ACE car rental in NYC was a horrible experience. Each customer service rep gave very different, contradicting information on their policies. This was very traumatizing. I almost had to cancel my healing retreat for survivors of childhood abuse. Horrible experience.

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      Customer ServicePricePunctuality & Speed

      Reviewed May 28, 2025

      Fraud company. They will not call you back or give a receipt of charges and keep charging your credit card. I had to contact BBB to get a refund as they were dismissive until legal got involved. 9 months later still no word from them. Horrible company and Priceline referred them. Priceline dropped out the conversation also but still refers the company who they know if not legit. Priceline offer fraud insurance also. RentalCover.com will not return email or process claim.

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      Customer ServiceCoverageOnline & App

      Reviewed May 27, 2025

      DO NOT RENT A CAR FROM ACE CAR RENTAL IN FLORENCE, ITALY! It is advertised to be at the Florence Airport, but it is not. It is an extra 10-12 minute drive from the airport car rental facility. I was charged 60 euro to be picked up because the driver said he had to reopen the office for me on a Saturday. According to the hours on their website, they should have been open. I booked the car on Economy Bookings.com and bought full coverage including roadside assistance. Yes, it was a good deal but here's the glitch... Because I didn't purchase full coverage with Ace Car Rental directly, I was told I would have to purchase it again for about 375 euro or be charged an 1800 euro deposit.

      Since I had already purchased coverage, I opted for the deposit. They held that deposit for 30 full days, even though I was assured it would be returned within 2 weeks. I returned the car with no damages, much cleaner than when I got it and with a full tank of gas (it had 3/4 of a tank when I got it.) The customer service was horrible. They don't seem to like American female travelers. Again, it was a good daily rate, but you end up paying for it in the long run. Don't bother!

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      Customer ServiceSales & MarketingPriceStaff

      Reviewed May 26, 2025

      We rented a car from their Tampa airport location, my wife and I and declined the insurance since we had our own insurance. Upon returning the car, three young men inspected it, one inside and two outside. They gave us thumbs up; the car is in the same condition as we got it. One week later we get a call from their claims department saying we damaged the windshield in two spots. This was news to us. Three employees earlier said different, now this. Suspicious. They took $200.00 deposit and now are saying we have a balance of over $1,900.00 for it.

      This company is a total scam, and I totally believe we are being taken advantage from a complete lie they made up. It's also interesting that these two spots they claim we did are under a $100.00 to repair, and even if that car needed a new windshield, it would cost around $700.00 with labor. We are now reaching out to the Attorney General in Florida, the BBB, and sharing this scam with everyone we can. They will not get one more penny from us nor ever our business!

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      Staff

      Reviewed May 17, 2025

      I would NOT recommend renting from ACE Rent A Car. I had a frustrating and disappointing experience that left me feeling taken advantage of. Upon picking up the vehicle, I documented visible damage on the rental slip and marked the area where it existed. Despite this, after returning the car, I was accused of causing new damage in the exact same area I had already noted. my insurance company paid For the damage and send me additional claim for over $600. They are cheating and abusing customer. Think twice before you rent a car from ACE. The worst car rental company in America.

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      Customer ServiceSales & MarketingStaff

      Reviewed May 1, 2025

      ACE Rent A Car got to be the most unscrupulous, dishonest and deceptive company out there. And I decree and declare the Ace Rent A Car company will soon cease to exist. I reserve a car online and picked it up in Atlanta Airport on 3/26/25. At time of pick up, the agent called HEAVEN asked me if I wanted the basic rental package. I told her I wanted exactly what I selected online. She printed some paperwork and asked me to initial two lines. Two days later I realized that ACE charged my card for twice the amount of the online charge. I started calling their customer service number and left multiple messages from the Friday 3/28/25 until I returned the car on 3/31/25. No one ever answered or returned my call. Upon returning the car, I complained about the lack of customer service and about the excessive charges.

      At that point, I realized that they had charged me for damage protection and for prepaid gasoline. None of these items were discussed, disclosed or agreed upon by me. At that point, they showed me my initials on the lines. I finally recalled the HEAVEN was very careful to draw my attention only to the two lines she wanted me to initial. I never saw the figures/charges on the right hand side of the page. I requested to speak with a manager and was told one would be calling me back. Two days later, a manager called me back and after a long back and forth about not being able to refund the excess charges, he did admit that he did hear when I say "I wanted exactly what I chose online". He offered to escalate the matter further up the chain of command.

      Two days following that, I didn't hear from anyone else so I called back the number the manager called me from and what would you know!!! The number was disconnected. So obviously, he had used a burner phone to call me and then ditched it afterwards. This is a solid red flag that ACE and it's managers and employees are in the business of scamming unsuspecting customer and doing all kinds of shady deals. They had even charged my for a full tank of gas even though I returned the car with a full tank of gas.

      Care renters, please DO NOT use ACE Car Rental because you will be scammed. Scamming is what they do. Car rental is just the side gig! I can promise ACE one thing, I will post my negative experience on every consumer complaints board out there. I will file a formal complaint with the Attorney General's Office, the BBB, with Georgia Department Of Revenue (DOR), Georgia Governor's Office of Consumer Protection, and with Georgia Department of Economic Development. My $215.17 extra that they took from me will buy them some serious exposures.

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      PricePunctuality & Speed

      Reviewed April 29, 2025

      Do NOT use ACE - there is a reason why their rating is near zero. I would give you ZERO stars if possible. The prices are so good because they have tons of fees ($500 worth) you will end up paying more than other companies. Got a toll? Be prepared to pay over double for it. They take your credit card and charge it as they see fit with no authorization. Like stale cigarette 2nd hand smoke? Your car will reek of it the entire time, not exactly family friendly.

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      ACE Rent A Car author review by Lauren Fix

      ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. It focuses on top leisure destinations for vacation rentals.

      • Easy rewards program: With the ACE Rental Genius program, for every dollar spent, participants earn points. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. There are no black out dates for rewards program.

      • Points for prizes: In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4.

      • Valet service: ACE offers valet parking and fast shuttle service at airports to make travel easier and less stressful.

      • Reservation look-up: If travel plans change, customers can easily find and adjust a reservation with their confirmation number and email address.

      • Early booking: Many companies only take reservations six months in advance, but with ACE, travelers can reserve a vehicle up to a year in advance.

      • Car Selection: Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. Some locations offer minivans, 12/15-passenger vans, SUV’s, trucks or specialty vehicles.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      ACE Rent A Car Company Information

      Company Name:
      ACE Rent A Car
      Year Founded:
      1966
      Address:
      4529 West 96th Street
      City:
      Indianapolis
      State/Province:
      IN
      Postal Code:
      46241
      Website:
      www.acerentacar.com