ACE Rent A Car Reviews

BUYER BEWARE – Misleading and Fraudulent Practices. This company is misleading, deceitful, and borderline fraudulent. They attempted to charge me an inflated $89 fee for a minor toll violation that should cost no more than a few dollars. It’s clearly a manipulative practice: offer a low rental rate upfront, then tack on excessive "administrative" fees afterward.

I was price-gouged on my recent rental. I said I wanted "basic" insurance and the insurance on my economy car was $50 a day. This was on top of the price of the car. They did not tell me I would be charged this much.

Truly the worst of the worst. They will scam you, rip you off, and suck your blood dry. It will look like it’s the cheapest but when you get there they will force you to get their insurance making it even more expensive than the big names. Car came super dirty. Asked to wash it beforehand. It still came dirty but gave up. Funny thing is that they expect you to return it clean or there is a charge.

ACE car rental in NYC was a horrible experience. Each customer service rep gave very different, contradicting information on their policies. This was very traumatizing. I almost had to cancel my healing retreat for survivors of childhood abuse. Horrible experience.

Fraud company. They will not call you back or give a receipt of charges and keep charging your credit card. I had to contact BBB to get a refund as they were dismissive until legal got involved. 9 months later still no word from them. Horrible company and Priceline referred them. Priceline dropped out the conversation also but still refers the company who they know if not legit. Priceline offer fraud insurance also. RentalCover.com will not return email or process claim.

DO NOT RENT A CAR FROM ACE CAR RENTAL IN FLORENCE, ITALY! It is advertised to be at the Florence Airport, but it is not. It is an extra 10-12 minute drive from the airport car rental facility. I was charged 60 euro to be picked up because the driver said he had to reopen the office for me on a Saturday. According to the hours on their website, they should have been open. I booked the car on Economy Bookings.com and bought full coverage including roadside assistance. Yes, it was a good deal but here's the glitch... Because I didn't purchase full coverage with Ace Car Rental directly, I was told I would have to purchase it again for about 375 euro or be charged an 1800 euro deposit.

We rented a car from their Tampa airport location, my wife and I and declined the insurance since we had our own insurance. Upon returning the car, three young men inspected it, one inside and two outside. They gave us thumbs up; the car is in the same condition as we got it. One week later we get a call from their claims department saying we damaged the windshield in two spots. This was news to us. Three employees earlier said different, now this. Suspicious. They took $200.00 deposit and now are saying we have a balance of over $1,900.00 for it.

I would NOT recommend renting from ACE Rent A Car. I had a frustrating and disappointing experience that left me feeling taken advantage of. Upon picking up the vehicle, I documented visible damage on the rental slip and marked the area where it existed. Despite this, after returning the car, I was accused of causing new damage in the exact same area I had already noted. my insurance company paid For the damage and send me additional claim for over $600. They are cheating and abusing customer. Think twice before you rent a car from ACE. The worst car rental company in America.

ACE Rent A Car got to be the most unscrupulous, dishonest and deceptive company out there. And I decree and declare the Ace Rent A Car company will soon cease to exist. I reserve a car online and picked it up in Atlanta Airport on 3/26/25. At time of pick up, the agent called HEAVEN asked me if I wanted the basic rental package. I told her I wanted exactly what I selected online. She printed some paperwork and asked me to initial two lines. Two days later I realized that ACE charged my card for twice the amount of the online charge. I started calling their customer service number and left multiple messages from the Friday 3/28/25 until I returned the car on 3/31/25. No one ever answered or returned my call. Upon returning the car, I complained about the lack of customer service and about the excessive charges.

Do NOT use ACE - there is a reason why their rating is near zero. I would give you ZERO stars if possible. The prices are so good because they have tons of fees ($500 worth) you will end up paying more than other companies. Got a toll? Be prepared to pay over double for it. They take your credit card and charge it as they see fit with no authorization. Like stale cigarette 2nd hand smoke? Your car will reek of it the entire time, not exactly family friendly.