ACE Rent A Car Reviews

I rented at Fort Lauderdale-Hollywood Airport and planned to drive to Orlando. With every other rental company I’ve used, I could simply register the rental car to my own SunPass transponder account. ACE doesn’t allow that because they pre-register all of their vehicles with SunPass, forcing you to either pay $16 for every single toll you go through or purchase their $69+ tax unlimited toll package. In my opinion, both options are a SCAM! Had I been allowed to use my own SunPass, I estimate my tolls for the Orlando trip would have been around $45. Instead, I paid almost double because ACE wouldn’t let me use the toll system I already pay for. This policy alone is why I’ll never rent from ACE again.

Specifically declined added their insurance at the counter but they back charged me anyways and refused to refund me. When I declined the “toll package” of $60, they charged me a “toll violation processing fee” of $15 on top of the $13 in tolls I accrued. Also refused to refund me. and never at the time of signing stated there’s a toll fee if the “toll package” is declined

This was my first and last time to ever rent from Ace car rental. We reserved online $230.49 due at pick up. When I got there it was $366.69! They charged $118 for a spouse to be added as a driver and had hidden fees! Plus $16 fee for tolls. I am so angry!!!! BAIT & SWITCH 101!!!! WORST EXPERIENCE EVER!!!!

I purchased from Expedia for picking up and dropping off an ACE car for going around NY for 5 days. When I pick up the car, I have to produce my personal insurance statement or something in order to waive the insurance extra charge, which takes me an hour or so to get online with my personal computer and checking out information with the person. Then, the charge $10 each day if I involve tolls, so for 5 days it will be $50 in addition to the hidden tolls in and around NY city. I believe the proving of insurance and $10 each day extra for tolls are ripping offs. Also, now they keep on charging my credit card for tolls and $55 for gas, but also $200 deposit.

After taking weeks to resolve our issue and the manager literally refusing to talk to us, this company fails to make their policies clear on the main page, you literally have to hunt to find that they have different restrictions per state, this should be listed on the main page, and on top of that, the customer service is horrible. They hold you strict to a policy and then dont even honor their own cancelation policy until you literally force them to. It seems this manager cares more about making money than customer satisfaction, and that is just wrong. Fix your policy's page, make it known in the main page that policy's are subject to change, its shady business.

WORST EVER! I rented a car through Expedia online for a trip to Las Vegas. I usually rent through Avis, Hertz or Enterprise, but they had a "Manager's Special" with a low rate that said the car would be a compact or larger to be determined upon pick up. I have used these types of specials in the past with Avis and Hertz before and have always been upgraded to a small SUV. Ace gave me a 2025 Nissan Versa that was so basic, it had a key - no FOB. Doors had to be unlocked manually. When I checked in the Agent aggressively attempted to get me to add all the additional coverages which I declined verbally several times. I have personal auto insurance that covers rentals I drive. The Agent asked to see my insurance card which I have in my wallet on my phone (and through the insurance app).

The initial price for the car rental for 5 days in Denver was great. However, when we came to pick up the car the agent tried to trick us into thinking we had to purchase an additional $300 for insurance (at the minimum). When I questioned this, he kept saying the $300 insurance was good enough to cover us. We refused it. Then we were quoted $70 for tolls, which we used around $30 during our trip. After we got home we were charged $113. BEWARE!! ACE IS A RIP OFF!!!

I am writing to formally complain about my experience with ACE Rent A Car at Miami International Airport (Rental date: April 22nd). Upon arrival, after a 10-hour international flight with my wife and 5-year-old son, I clearly informed the attendant multiple times that our return date would be May 4th. Trusting the professional, I signed the contract without realizing he had mistakenly input the return date as April 30th.

Biggest scammers I’ve ever seen in 60 years. Charged me extra insurance even though I had worldwide one. Hanging up on me when I’ve asked for my deposit refund. Rude, uneducated people. Unbelievable, do not use. Scammers. Have emailed them several times and I getting reply here to contact them. Can’t believe that they are not even bothered to check first. Contacted Customer service and despite the fact that I have proof that I've sent documentation for my Worldwide insurance to their agent Lucky, they are not refunding and not accepting the fact that they are wrong. AVOID, they will charge you form air breathing while driving their car. First time and never again.

Awful. They cancelled my rental due to their own incompetence and then refused to refund my money. Terrible customer no service.

Car was decent and clean, only had 6K miles on it, (different brand / model than I selected but did the job) pickup was a bit of a hassle (they were NOT on site at the Las Vegas airport as advertised....requiring TWO DIFFERENT shuttles and 45 minutes of waiting and commute between these shuttles to get to the rental car place). FYI, their “prepaid gas” thing is pretty much a scam unless you can bring the car back completely empty. I fell for that nonsense so that is on me but don’t believe script read off about gas prices. You are wasting every gallon of gas left in the tank. Better off just top off the car before dropping off vs paying them $80 to give you pretend gas. Again, I fell for that so that one is on me. :)

DO NOT RENT FROM ACE RENT A CAR! They are also called Drivo which also owns Fox rental car. Stay away from all of them. We were put in mortal danger because they rented us a car with 4 bald wheels down to the steel threads! See photos. We got a flat on the highway because of all 4 wheels being bald. We got an automated response when calling the 24/7 phone line that then texted us a link that did not work to open a roadside assistance case.

Just to make a long story short While renting the car I woke up one morning with a flat tire And no spare tire, I called Ace and spoke with somebody, but could not understand their English. I took the car to a reputable tire shop put a new tire on it then when I return the car for whatever reason they did not like the tire so they charged me another $200 and said they were gonna take that tire off and put a tire of their liking on. I asked for my tire and they wouldn’t even give me that back. I think they just kept the brand new tire that I put on the car and scam me for 200 bucks. I’d basically pay for the tire twice. I would definitely tell people not to ever rent from Ace Rent-A-Car.

Rented a car from Ace in Fort Lauderdale and returned it exactly on time the day it was due (4/6). During the return, I was helped by an employee of the rental facility and handed them the key. Return complete! SIKE! Later that day I get several texts and voicemails from them claiming that they “couldn’t find the car“ and to “call them back immediately.”

Horrible experience, I had made a booking for my husband’s name under my Expedia account for Ace car rental 15 passenger vehicle. Unfortunately, when I dropped him off at the airport, he was unable to get the vehicle due to being a local resident, he would have to pay with a credit card. He didn’t have a having a physical credit card with him.

This company is a scam as they tried to force us to buy insurance that we didn't need. We come from Canada and we knew that our insurance from Canada is valid in the US as well. They also knew that. We showed the guy at the desk our insurance policy and he said it is ok. However, when he then made us sign the agreement it said that we are agreeing to pay hundreds of dollars for additional insurance. The writing on the agreement was also on a blurry screen that was difficult to read. This is pure lying/deception and an attempt to defraud and scam customers. It was definitely not an honest mistake. This is likely their company policy unfortunately.

Returned my rental car noon Sunday 3/22/26. After returning to the Rental terminal for some personal business I realized I had left my glasses in the vehicle. I went to the ACE rental desk and explained to one of the gentlemen at the counter what had happened, Darin called the return gate but the young lady who accepted my return was tied up with a line of vehicles trying to leave the rental lot. Darin told me to hang tight and he would go to the return center and check for my glasses. 15 minutes later Darin ** came back with a smile on his face and my glasses in his hand. I was very thankful.

Online the price was $98 without tax I get there and they don’t have the vehicle so basically they upgraded me and I had to pay for the upgrade then they forced you to get insurance. I paid that too. My total was 460 for three days. I leave the place I catch a flat tire I pay to get that repaired and when I get back, I explained that to them and they tell me it’s not covered by their insurance. It is my responsibility and charge me another $296. The receipt had all these fees that no one ever told me about.

DON'T BOOK WITH ACE RENT A CAR!!! SCAM ALERT!!! They scam their customers by forcing them to buy additional insurance they don’t need. First of all there is a shortage of rental cars on Maui. So I already paid a fortune to rent a car. Mine was $ 787.00 for a compact, 5 days. And on top of it they added "Collision“ for $ 167.00 so the my grand total was $ 954.00.

I rented a car at Ace rental company a couple of months ago. I returned the car to the airport, the person at the airport inspected the car as they do when people return cars. No issues with the car. I left the airport to catch my flight. 10 days later they tell call me to tell me that I had damage the car, with a scratch on the side of the door and bumper, and they sent me pictures of the damage; the issue here is that I return the car at 8:39, and the company sends me the report of the damage, and it read that at 8:40 the inspector had taken pictures of the damage.

This company is a scam as they tried to force us to buy insurance that we didn't need. We come from Canada and we knew that our insurance from Canada is valid in the US as well. They also knew that. We showed the guy at the desk our insurance policy and he said it is ok. However, when he then made us sign the agreement it said that we are agreeing to pay hundreds of dollars for additional insurance. The writing on the agreement was also on a blurry screen that was difficult to read. This is pure lying/deception and an attempt to defraud and scam customers. It was definitely not an honest mistake. This is likely their company policy unfortunately.

I am 74 years old, and had just disembarked from a 13 hour international flight. Prior to my trip, I had already rented and paid for a vehicle from Ace Rent A Car, through QEEQ.com. That charge was $460.54, dated 17 January, 2026. When I arrived at MIA, my wife and I stumbled our way to the car rental area, and found Ace Rent A Car. It was the only agency that did not have a line of customers waiting. I should have seen that as a warning signal.

On February 22, 2026, I rented a car from ACE Rent-A-Car through Priceline.com. When I went to pick up the car at LAX, I was subjected to predatory scam practice by ACE. First, the agent did not believe I was from out of town, although I provided my Florida Drivers Lic. I was instructed to provide my personal car Insurance policy Declaration page. In 40 years of renting vehicles, I was never asked for a declaration page for rental vehicles. I also provided an itinerary to show my travel dates. The agent apparently thought for some reason that I was a local renter, although I provided all my information showing I lived in Florida. The agent at the counter was an extremely rude individual and subjected me to his rude behavior.

I had reserved a car at MSP airport through National and there was a 3 hour wait to get a car, so they recommended I go to the Ace Rental Car counter. They were able to get a car for me. I was SHOCKED when I saw the invoice. The lady at counter didn't give me a daily rate for the car (I assumed it would be like other rental places) and it is NOT. Unreal! There are so many miscellaneous charges on the invoice! They charged over $10 a gallon for the gas to refill (other rental agencies are half that!) They charged a large amount for a secondary driver. I would have paid one third of this price with any other rental car company. I am furious and will NEVER use them again! STAY AWAY!

I love ACE rent a car! Very friendly and amazing staff on duty were Tehani and Harvey! Super kind and very accommodating. Great discounts and I had the best economical car rental experience ever. I would definitely rent here every time I visit Honolulu, HI. I suggest a pay raise and a bonus to Tehani and Harvey. They are just amazing. They even called to check in and make sure everything was okay and confirmed drop off to airport. My go to place to rent cars will always be ACE rent a car. Thanks! G