ACE Rent A Car

ACE Rent A Car Reviews

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ACE Rent A Car Reviews

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    How do I know I can trust these reviews about ACE Rent A Car?
    • 4,603,499 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Jan. 20, 2025

    Beware of the scams and lies!!! I reserved a car rental in Miami. The price was supposed to be $100 for 4 days. It's understandable that there are certain add ons of which some are by choice (like insurance liability), and some like taxes and fees are inevitable. After going through everything with the rep at the counter, I made sure to decline the insurance, because my cc would cover it, and add on the sun pass and tank fill up. He told me my rental would come out to $325. How ridiculous, I thought.... why so much more.

    The following day I looked over the contract he handed me. The rental showed $25 a day like they originally said. But then it says Est. time and mileage fee is $28... What in the world is this new scam charge. Then it says this daily extension adjustment charge is $30.... another scam charge. Aside from that he charged me for the insurance liability costing another $100 in total. After calling and inquiring, he said to just bring a copy of the my insurance card and he'd waive that fee. This call happened after the rental period, which he told me to initial on the screen 'cause I was declining the insurance coverage (liar). Aside from that, I know my cc which was a business Amex would cover the insurance. When I came to return the car and show him the insurance card, he told me he couldn't do anything about the charge and I'd need to email someone in the company to get it resolved. Lies upon scams for these rental car companies.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 12, 2025

    ACE Rental Car was a great experience in the fast city Vegas. Few Facts-

    1. Good pickup /drop service from Rental point. They are located in extended rental location. LaS Airport to first rental location- first airport shuttle. From rental drop off point to ACE proprietary free shuttle. Please share tips if you like.
    2. Price point- good as compared to big rentals mostly. Insurance rules same as any big rental company.
    3. Cars are in good conditions, all range cars.

    4. The rental place is bit in interior, but nothing to worry, pickup van takes there. It is safe and well lit.

    Experience:

    1. The manager was so kind and patient, upgraded me for no charge. I was not satisfied with the car I was provided.
    2. Team was courteous and smiling, which helps to interact well after long plane journeys.
    3. It is good to make short video, take pictures as due diligence when you take car. Also take picture of gas meter and miles for handy reference at time of returning. Glance your rental car paper work as quick checkpoint.
    4. Make sure either you buy extra insurance or your driver's insurance has good coverage.

    5. Gas is cheaper in city and at Costco if you have the costco card.

    NoTE: Vegas driving is fast and unforgiving. Keep map and directions handy and plan ahead. Keep your phone charged all the time. Huge and scenic highways, expansive wilderness in vicinity makes it worth. Stay safe. Safe Drive. Cheers!

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      Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaff

      Reviewed Dec. 31, 2024

      I had several problems: * Upon arrival at the Los Angeles Airport location, we waited for 30-45 minutes at night in the cold in a random parking lot where you meet them at after taking a bus from the airport for their shuttle to take us to the actual rental location. A bunch of us showed up at the same time and their small van couldn’t support that and then took forever to come back. * The guy at the counter was unnecessarily rude and not helpful to us. * I've never rented a car where I was forced to buy their insurance. I usually can choose to just use my own but Ace forces you to use theirs unless you can show documentation that your insurance covers rental cars which the guy said would require you to call your insurance company and get them to send the info to Ace - of course that's not going to happen. This doubled the cost of my rental when I was using Ace for the low online quote. such a scam!!

      * I asked the guy upon returning the car, “Can I get some kind of proof that I returned the car in the condition that I got it since it has dents and scrapes on it?” He angrily and aggressively said while glaring at me “I already told you, I’m sending you a receipt. You don’t need anything else”. So every interaction I had with workers was a rude encounter. * I had to get an Uber to the airport because again the shuttle was taking forever.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Dec. 28, 2024

      Good morning, I rented a car with Ace Rent A Car on November 14, 2024 from LaGuardia Airport. Confirmation number **. The car was returned on November 19, 2024 with a grade A inspection. I have been reaching out to the Ace in regards to my security deposit that was never returned. I was given the runaround for months being told I will receive a call back. I never received the call back anyone. I called back myself a few times but still the runaround. I was finally told two months later that the car was returned an hour late so I was charge $195. The day I returned the car I asked early on that day if I can return the car a little later and if there will be a charge: I was told it was fine. I also asked if I would be charged extra and I was told I would not for the time I was bringing it back in.

      This is the worse customer service I have received from any company. I would never rent from this company again. Dan from your Washington DC corporate office was one of the reps that didn’t want to help and ready to give me the runaround again. Telling me a supervisor will call me back. That was the 3rd time I heard that line with no one following through. I would like my security deposit back.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Dec. 27, 2024

      I wish I could give them -Zero ratings. I had a deeply frustrating and disappointing experience with ACE Rent A Car on December 21st, which I booked through Hotwire. From the moment I arrived at the rental location, it was clear that the company’s operations were disorganized and unprofessional. Here’s a breakdown of the events: Long Wait Time: I arrived promptly at 12:00 PM for my scheduled appointment, only to stand in line for over an hour. Among all the rental companies at the airport, ACE was the only one with an excessively long line and only one representative, Ebony, assisting customers.

      Poor Communication and Instructions: Ebony repeatedly asked customers to step aside for reasons that could have been avoided. For example, instead of instructing customers to have their declaration page ready while waiting in line, she would send them back after reaching the counter, unnecessarily prolonging the process.

      Rude and Unprofessional Behavior: When it was finally my turn, Ebony asked for my documentation, but after a minor delay while pulling up my insurance declaration page, she told me to step aside. Despite following her instructions, she proceeded to help other customers and then accused me of being "aggressive" when I asked to be assisted next. Her response escalated to canceling my reservation without valid reasoning.

      Threatening Behavior: After canceling my reservation, Ebony refused to call a manager, ignored my questions, and even threatened to call the police when I tried to address the situation calmly. Her accusations were unfounded, and I was treated with hostility for simply trying to resolve the issue. Customer Support Failure: Following the incident, I contacted ACE’s customer service line. The representatives were unhelpful, claimed their systems were down, and could not escalate the issue to a manager. Days later, I still hadn’t received a proper resolution or explanation.

      Financial Loss: My reservation was prepaid through Hotwire, but since ACE refused to honor the booking and canceled it unjustly, I did not receive the car I paid for. Hotwire refused to refund my money, citing their policy. This is unacceptable since I never received the service I paid for. Overall, this experience was an absolute nightmare from start to finish. Ebony's behavior demonstrated a complete lack of professionalism, courtesy, and integrity. The actions of the staff were hostile, dishonest, and unethical. I will never rent from ACE again and strongly advise others to avoid them. This incident has caused me unnecessary stress, financial loss, and wasted time. I am pursuing a dispute with my credit card company and am prepared to escalate to small claims court if necessary. Customers deserve better treatment than what ACE provided. This is not just bad service; it is outright exploitation.

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      Price

      Reviewed Dec. 26, 2024

      I booked the car on November 15th for my trip on December 15th. I booked for 9 days. Upon arrival at the place, they told me that I would only drive around New York and New Jersey. If I go to other states, except these two, they will charge extra money on the top of my $605. And if I cross the eastern time zone, they will tow my car. This is ridiculous. They are a small company, and beware. Then I canceled my trip.

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      Price

      Reviewed Dec. 26, 2024

      Similar to many of the other reviews, I ended up getting hit with “required” insurance fees in my car rental in Cancún México. My Expedia price was $150 for 5 days, but was told additional insurance ranging from $30-$80 was required. Since we were out of the country and had taken a shuttle to the offsite office with my family, I didn’t want to risk going back to the airport and trying to find another car. The hidden fees seem to be an issue with Ace no matter the country, so I wouldn’t use them again.

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      Customer ServiceContract & Terms

      Reviewed Dec. 20, 2024

      We purchased prepaid gas and were charged $9.99 a gallon for fuel on the final bill. All the taxes were higher on the statement from the contract. Other than being overcharged all other aspects of the company were great. It has been three days on the phone with them and still not resolved even though they promise everyday to issue the credit.

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      Customer ServiceContract & TermsCoveragePrice

      Reviewed Dec. 12, 2024

      Buyer beware, read the screen before you sign. I book the car through discover.com for 4 days for $54 not taking the additional insurance. When I went to the counter at the rental location in Denver I asked for no additional insurance that everything was taking care of on Discover.com. When I got my bill I realized they added extra insurance when I clearly stated I did not want additional insurance. When I called to dispute it did not care the fact I said I didn't want it and they applied it anyways constantly an additional $300. They said we don't care we have your signature on the contract. Just make sure you know the final cost before you sign anything and double check they did not add stuff after the fact.

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      Customer ServiceStaff

      Reviewed Dec. 5, 2024

      The ACE’s staff at the Fort Lauderdale Airport station is very poor, when picking up the vehicle at the counter they say it is full and when receiving the vehicle it is 7/8 full and they write down this with several hits at the car that I ask to do. When returning the vehicle I forgot a bottle of Swello water along with a disposable bottle in the center console,

      I went back to look for it in less than 15 minutes, despite having only been moved a few meters the Swello bottle had already disappeared, the staff present asked me to wait for the Supervisor, it took about 10 minutes and he arrived in the rudest and most arrogant manner indicating that they were not responsible, I explained the situation in detail with the response that it was not his problem, I indicated that his treatment was rude, that I was going to complain, he indicating that his name was "Marco" and he did not care who I complained to. In short, they try to trick you with the gasoline and the condition of the car and they make a bottle of water "disappear" in just a few minutes. The car was OK but the service leaves a lot to be desired. Dec 4, 2024

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      ACE Rent A Car author review by Lauren Fix

      ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. It focuses on top leisure destinations for vacation rentals.

      • Easy rewards program: With the ACE Rental Genius program, for every dollar spent, participants earn points. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. There are no black out dates for rewards program.

      • Points for prizes: In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4.

      • Valet service: ACE offers valet parking and fast shuttle service at airports to make travel easier and less stressful.

      • Reservation look-up: If travel plans change, customers can easily find and adjust a reservation with their confirmation number and email address.

      • Early booking: Many companies only take reservations six months in advance, but with ACE, travelers can reserve a vehicle up to a year in advance.

      • Car Selection: Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. Some locations offer minivans, 12/15-passenger vans, SUV’s, trucks or specialty vehicles.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      ACE Rent A Car Company Information

      Company Name:
      ACE Rent A Car
      Year Founded:
      1966
      Address:
      4529 West 96th Street
      City:
      Indianapolis
      State/Province:
      IN
      Postal Code:
      46241
      Website:
      www.acerentacar.com