ACE Rent A Car

Knowing it in advance, we arrive at MC Carran to take the shuttle bus to drop us off at the car rental. Big surprise not specified, take a second bus shuttle. A bus every 15 minutes, totally wrong. It's a bus every 45 minutes, where people scramble to get a place. Arrived on car rental desk, I give my reservation and documents. The rental company requires me to take the renter's liability waiver. I refuse. He forces me to take the option of $19.90 per day; otherwise he don't give me the rental car.

Came to the desk to rent my car and the guy seen my licences and because I am renting the car in town he said I have to pay more for the rental like wtf. When Expedia said the deposit is 200 but because its in town I have to put a 400 none refundable deposit. Now I'm fighting to get my 70 back for the insurance money they took. Thanks but will never do business with them again. False advertising and false dealings. Do not recommend.

Told me that my credit card did not cover loss of use and charged me $14 a day. They would not rent me a car until I agreed to take it. Supposed to get a economy car gave a 9 passenger gas guzzling sport utility. No gas cap. Waited in line for 1 1/2 hrs in Orlando location. I am going to dispute the charge on my credit card. Bunch of liars.

On a recent visit from New York to Orlando, I rented a car from ACE for the first time. Good rates but horrible, rip-off service!! Once arriving from my flight in the evening, everything went Okee Dokee until it came to the insurance sign-off. The agent asked if I'd like to take their insurance and I told him that I was covered with my Allstate. I was told that, since Florida was a "No Fault" insurance state, I had to have proof of my own insurance. Even though I had my insurance card, I was told that it was not enough proof. I then said I could call my insurance company and have them fax or email a copy of my coverage. I told them that, according to the New York State Attorney General, that covers these gypsy rental agencies, this was unlawful. Refusing that, and having to leave for a seminar, I had no alternative than to accept their option.

I rented a car from Ace Rent a Car Tampa Airport from 1/1 to 1/8. Driving south on the freeway I noticed the low air tire warning light was on. I stopped at a rest area and determined it was the right rear tire. I called the Ace customer care number the next morning. I offered to drive the car to the Ace location in Miami to get a different car or get the tire replaced or repaired. The Ace rep said that I could not get assistance in from Ace in Miami because the Ace locations have no connection or working relationship. He transferred my call to the Tampa location. They would not pick up my call.

So me and my wife went on vacation and she got a totally different amount on price for the rental car. It was absurd. The girl that helped us had no personality and could careless we were even there. Her whole attitude sucked. On top of that the extra fees and charges we were not told about is not right what they do to their customers. Do not rent a car from them. They are terrible!!!!

Reserved a car months in advance. Stood in line for an hour. When it was our turn, they did not have any cars of the type we reserved. They tried to upsell us on the next make up ($140) and tried to get us to purchase a sun pass for about $140. We already had our own sun pass. So they made us wait another hour and a half and I had to get really upset with them before they would finally give us a car. They quote the cheapest rate when you book, but try to wear you down with additional charges at the counter and if you don’t buy in, they make you wait forever. Never, never again!

I give the ACE rental at RioNegro, Medellin Airport one star because I can't give Zero. The office is not in the terminal as advertised. My daughter had to call the man to pick us up. He came in a Chevrolet Aveo -- I had rented a month in advance, a large car (Renault Fluence). The Aveo was two sizes smaller, old, with many dings. Of course, since it's Christmas week everyone is out of vehicles, I have to take this car or be stranded. The agent then tries to sell me ACE car insurance, because according to him, the insurance I purchased would not pay for repairs done in Colombia. I would have to pay and be reimbursed. I had purchased the Expedia insurance and did not buy extra. I have to take this car.

Hi all. I had booked my rental with Priceline and it says unlimited miles but after I approach Ace Jacksonville international airport they said I am a local resident to Florida and they will be giving 200 miles a day and asked me to buy extra miles with 10$ for 100 miles. My initial contract was for 60$ with 3 days rental. They added 30$ and gave me 200 miles. When I cross checked it was said 30$ included with tax so 200 miles. Once I started asking to add more miles Ace manager started saying she can't help once contract is signed and I ended up extending one more day with $30 + taxes for additional 200 miles. Now I am at 130$ instead of 60$. Later they said once I cross all the miles I had they will be charging 0.25¢ per mile. Ace is completely a fraud.. Never rent with Ace.

Our experience is from Orlando, Florida, very unreliable and fraud company, after our trip we saw the additional charges of approx $800 in our statement that we never approved of, we have filed a dispute for that but how can they even charge our credit card with charges not incurred and approved. Also, they provided false info while picking the car and made us pay for tolls at that time telling us we will be charged $75 for each toll if we don't pay for tolls before picking the car for each day. We rented for 7 days and they charged $20 per day for tolls for 7 days giving us the wrong info that if we don't do this then we will be charged $75 for per toll we cross. This company should be sued and shut down, they cant harass customers like that. Very very bad and unreliable company, wouldn't recommend to anyone.