ACE Rent A Car

I booked a car here despite the poor reviews because I assumed most others just didn’t read the fine print and didn’t know that, for instance, you need printed proof of CDW coverage from your credit card to avoid being charged for superfluous insurance. I knew all of this and when I arrived and checked in, everything seemed to go smoothly. I was planning to drive south to West Palm Beach and I didn’t want to have to worry about tolls, so I purchased the ~$60 toll package. Everything was fine. When I returned the car, everything seemed fine. I was ready to leave a positive review.

Had reserved a car for ATL airport pick up. I called before traveling, the day off, as our flight was pushed back and we were getting in closer to midnight not 11:30pm. The person I spoke with at the airport location assured me someone would be there when we arrived. There was in fact no one there and we were stuck in the phone with all of our luggage and a sick kiddo in parking garage only to learn they were in fact closed and there is nothing they could do for us. They stated for us to go to another rental company and book with them. No apologies for the very incorrect information I had received at the exact location I was to pick up at. It made for very long travel day and I had to start square one with finding us a rental car while tired and a puking kiddo. This company will not last.

BEWARE!! DO NOT RENT A VEHICLE FROM THIS RENTAL COMPANY! They will turn around and send you a letter from a Rockport Auto Claims in Texas alleging you damaged their vehicle. I rented the car from the Orlando location. They are con artist stealing from your insurance. They’re attempting to extort more than 1,800.00 from me. However, they’ve chosen the wrong person to make a fraudulent accusation.

Ace Car Rental in Charleston, SC is unprofessional. Pick you up in a dirty van so you can rent a dirty car. Ace directs you to a Park n Go for a shuttle to the airport but don’t tell you it is a $10 charge.

I Rented a vehicle at Ace for 27 days. l used my insurance for collision coverage, yet when l returned the vehicle l was still charged an additional amount $165. l brought it to the customer representative attention which told me they would follow-up with me after speaking to "Corporate Office" which no one didn't. l called Ace Rental once more. l was given the run around. I was told that l will only given back 50% of my money due to the camera that recorded their transaction audio was poor. Unscrupulous practice. They are not transparent about charging an additional fee whether or not customers has personal insurance. Shame on you Ace Rental. Poor customer service and worst quality cars. I would not do business with Ace again rather taking public transit. I rate them zero stars.

I reserved a car at Ace rent a car at Fort Lauderdale airport. I went to the agent at the counter and she immediately tried to upsell me. She stated my rental was very small and she could rent me a bigger vehicle for only $140 dollars more for 2 weeks. I told her I wasn’t interested. She then tried to get me to sign up for the toll pass at an additional cost. I informed her I brought my EZ pass with me. I have used this pass multiple times in car rentals in Florida. She then told me it doesn’t always work in Ace cars and I should purchase what she was offering. I again turned her down. She then tried to sell me insurance. I told her my credit card covers my insurance. She didn’t like that answer. She then told me I had to present my insurance ID card. I informed her nowhere in the reservation did it mention insurance ID cards. She then told me that it did. Not true.

When I went to pick up my rental car and they were closed so the next morning I called to see what my options were and the customer service was rude and conformational and when I asked what his name was, he hung up on. Lousy customer service. I will NEVER use them again and oh by the way, I prepaid for my rental. Never got my car.

I would give a lower rating if possible. I don't know why these people are in business. To start, when I picked up my car, it took the FIVE AGENTS working at the time OVER AN HOUR to get me my vehicle, and there was only one other customer at the location... They were not at all busy. Then, when they have me the car, it was not the class that I requested. Finally, when I returned the vehicle the agent told me that he could smell smoke and see ashes. I don't smoke, so naturally I asked to see the ashes. He said he wasn't willing to show me where they were. I then took pictures of every inch of the car and told him I thought this was a clever way for a company to make money. He said he would "do me a favor" and air the car out for a bit before having his manager look at it. I told him not to bother with his "favor" and said I'd call the corporate offices.

I had a very pleasant experience working with ACE Rent-A-Car service. The representative made my accommodation seamless and efficient. My rental was pristine and in great condition. Will definitely recommend!

I would not recommend Ace rental cars to anyone travelling to Miami, especially with the rental agency at the International Airport (i.e., MIA Rental Center). While my wife and I were waiting in line, the customer ahead of us was already having issues with the agents. Then came our turn, and these were the multiple issues we faced with them: