ACE Rent A Car

They are SHAMS. We rented and they confirmed our rental at Saint John, NB airport. When we arrived, they said they had no cars. No explanation other than they had to let all their cars go…insurance or something. I talked with **, the manager of the location at 242 Rothesay Ave, Saint John a month before and from the airport when he said no cars. He was not concerned about our predicament. No other car rental agencies had any cars. No one knew when a car would be available. I could not believe it??? My daughter was on the telephone for an hour and finally secured a rental in Fredericton for later in the day. We were forced to take a taxi to Fredericton at our cost $180 to get a vehicle.

I rented in December 2018. Had a small crack on the windshield from a pebble from local road construction. They charged me $500 to replaced it, for a $150 job, with the understanding that they will reimbursed the difference. It's end of June and I never saw the rest of my money back. I called and left messages, you can never get anybody on the phone and they don't return calls. I filed a claim with my credit card company, to get reimbursed, because I have coverage, and they refuse to submit the required documentation to them, so they closed my claim. I called the Better Business Bureau and complained, but in the meantime, don't rent from them!

SCAM! BUYER BEWARE! Terrible experience, as I was charged $1,400 for a tiny dent. The dent was on the car before I rented it and I trusted the rental agent to write on the sheet, yet he didn't. Rental car company asked ME to provide proof that it existed beforehand - they did not provide any security camera footage or any footage to back up their claim.

I rented a car at the Ft. Lauderdale location on May 29, 2019. The tank was 5/8 full. On my trip back to the agency, I filled the tank. I could not be certain that there would not be problems such as detours or how much gas I needed to return the car 5/8 full. Seems I misjudged and I had 3/8 of a tank more than I needed. The CS in Ft. Lauderdale told me that they could not credit my account for the difference. It is not a large amount of money, but consider that this happens to 10 renters a day times 365 days a year at every location. It adds up to quite a profit. Incidentally, the contract does not mention this detail and there was no owner's manual in the car.

#1) On our paperwork for 'location' it had ACE, the address and "Shuttle service". After our flight landed at the airport we went to the car rental area and saw nothing about ACE Car rentals. We asked at another car rental counter and they informed us we had to call them. No phone number was listed on our paperwork. So after Googling the phone number, going through the national toll-free number we were then transferred to the local rental location. Another confusing/ unassuming factor was the local car rental name was Journey Rent-A-Car, which was NOT stated anywhere on my paperwork. I was beginning to wonder what we were getting ourselves into.

Rented a car at Riga Airport in Latvia. At the time of rental I requested insurance (which I do not do in the US) as I have heard too many stories regarding deceptive rental car companies in Europe. The car was driven to and from our destination, and twice to and from a nearby village. Otherwise the car remained parked in a private hotel lot. The return process is you drop the car at an open long-term parking lot at the Riga Airport and board a shuttle to the terminal. You never see anyone. While we returned the car dirty as some roads were very dirty, it just needed to be washed and that should have been it.

There were no communication that ACE car rental will not pick us up at the LAX airport and we have to take the city bus to a location before they can come get us to their location. Wasted us a whole lot of time until we found out. The rental guy told us that shuttle starts running at 5 am and also the sign at the front door stated that. However, we showed up at 5:45 and waited there until 6:45, there was no sight of shuttle. I called customer service telling her we got stuck there and will not be able to make it on time for our fly, Instead of trying to help us, she tried to tell us that we return the car before our scheduled return time so there will be a charge without knowing exactly what our return time scheduled was. I tried to explain. She hung up on me. We and 2 other groups ended up taking Uber to the airport. Cost us $12 more plus $5 tips. I travel a lot and never had this horrible experience. Stay away from ACE car rental even if it’s for free.

Don’t ever rent from Ace at Lax airport. I rented a car for two days 5/10/19. The vehicle was an old raggedy Nissan Altima. It had several scratches all over the vehicle, seats had a ton of stains and the brakes were squeaking. I don’t see how this company is still in business. This was the WORST experience ever. They weren’t helpful at all. They didn’t have any other vehicles and I felt robbed of my money. Do yourself a favor and run the opposite way of Ace rent a car at Lax airport. Thank me later.

I have a terrible experience with Orlando ACE. They double charge my rental car and when I called the agent at Orlando office, the agent picked up, I explained the problem and they put me on hold on and then hang up after 30 mins. I tried again, the exact the same thing happen, agent talked to me and ask me to wait while they look into the problem, then hang up again. I tried for 4 times, exactly go through the same experiences. Look like they did this on purpose while don't know how to resolve the issue. I will never use this rental company again. Please stay away.

In May of last year, we reserved a Car with ACE Rent A Car for three days for my dad's funeral in Henderson, NV. When we arrived the reservation was sent to Verve (an affiliate of Ace), who overcharged us $92 on the insurance they forced us to purchase. Now Ace will NOT take responsibility on the transaction even though Verve WAS their affiliate (they've closed down). Ace says they no longer have access to those files. Little did we know, Verve was independently owned. The point is our reservation was with ACE Rent A Car, Deposit already paid. No cooperation whatsoever.

I was very disappointed with the service w/ ACE Rent A Car. I made reservations via Priceline way in advance (confirmation # **) for an SUV. I got a confirmation that the vehicle would be available for me. When I get to the counter I was told they had no cars for me and they were trying to rent me a passenger van. The person at counter did not try to accommodate me in any way. I have rented from Ace in FLL before and never had an issue. Not sure what type of service is being provided in SDQ but I feel it's a SCAM!!!!

We made the mistake of renting through the Fort Lauderdale location. The customer service was terrible from the start and it took us nearly 45 min to get the vehicle. They then attempted to rent it with scratches that were not documented. The person then took another 25 min to update the paperwork to correctly correspond to the damage on the vehicle. Then we drove the vehicle 6 miles to our hotel and the next morning the right rear tire was flat I put a spare on returned the car and photographed that the tire had no damage. The Manager refused to speak to me and they said that their body shop would call us. They emailed us a week later stating that they would be charging us $468 for changing the tire. Are you kidding me. Criminal extortion if you ask me. Do not do business with this company.

These people act like you have money to let them hold for 14 days. Everyone I spoke to was rude. I will never rent a car there again. I expect good customer service. I pay good money. NO MORE ACE FOR ME. GO WHERE THEY VALUE YOU.

Las Vegas. When I got to the rental counter after taking two shuttles - because this agency is located away from the main rental car facility - I presented my driver's license, my insurance card, and my receipt for 7 days of full coverage from CarRentals.com. The agent handed me a little pamphlet indicating that they required more "liability" coverage in Nevada than was required by Florida law and I would have to purchase ACE's liability coverage. The cost of the coverage was the same as the week's rental fee! Doubling the cost of the rental. The time this occurred was way past when my insurance agency was open and I could not confirm what the agent told me until later. What I found was that the liability requirements in Florida were 3X more than Nevada! I went back to the ACE agency and they gave me a typical runaround and refused to refund the money. NEVER ever rent from these people.

We thought we’d try saving some money by renting a car with Ace Rent A Car on Narcoossee Road, Orlando, since it was off-site from the airport. Big mistake. Burned time waiting for the shuttle, then 15 minutes more in the crowded line, then were misled into believing that we couldn’t use our own Florida SunPass to avoid paying their toll package. The guy next to us was irate about being charged wrongly for gas…for the second time. Bad news all around. We skipped it and went back to the airport, where three different car-rental places confirmed that we certainly can use our own SunPass.

I am Canadian, this was my first time personally renting a car. I booked it in advance through Expedia when we booked our flight. After realizing upon arrival that the company was located a mile from the airport, some questions and phone calls, my wife and I arrived at ACE Fort Lauderdale on their airport shuttle at about 1:00am Friday March 22nd, 2019.

We recently rented a car through Expedia and unfortunately got ACE. First time using this company. We rented the car and paid our bill and one week later we're assessed $53.00 more on our charge! No explanation! We left the car, checked in, as we found it. No damage, full tank of gas. No toll violations. Nothing. NOW, have been trying with Expedia and on our own to get in touch with ACE to resolve this issue. Have made many calls. Expedia stated that they cannot reach them as well. After numerous calls, messages and frustration, I finally reached someone who said they would open a case. We shall see.

Don't do it. We had to have the tires replaced on our rental van because of how horrible they were, of course we only realized this after we were several hours away from the office. Never got our calls to the AVR (Airport Van Rental)/ACE office returned, we had to keep calling. Then when we returned the van the AVR/ACE lady behind the counter took no responsibility and picked a fight with my wife because she felt we were attacking her for expecting basic customer service and a callback. Isn't that your job? We expect some discount for the half day my wife spent in the middle of her trip on the phone and getting the tires changed. We'll see if that actually happens. Nothing yet. Don't do it. Pay a little more and get the service you deserve.

I rented through Hotwire and unfortunately got ACE. When I arrived at Orlando International I was told to go to B12. After half hour the Ace Van appeared. We arrived at the Ace rental counter as I listened to the high pressure tactics that were presented to the other renters. What they said was a lie as you do not need a responder unless you are traveling to South Florida. They brought a Nissan Sentra for me to check out. Everything visibly looked good. Unfortunately I got a tire with a screw and a slow leak. Since I owned Nissans the low air pressure was on. I went to a service station and filled up the tires but the light still was on. I traveled to Tampa and back with no problems.

I would encourage anyone that rents from Ace to be EXTRA diligent in ensuring the fuel level, existing damage, rental rates and insurance options are all documented accurately before leaving their facility. Based on my experience, and conversations I overheard Ace representatives having with other customers when they were returning their car, I left with the feeling that the company encourages their employees to be very aggressive in trying to capture extra revenues from customers that didn't ensure that all of the terms of the rental contract were written as expected, and, that pre-existing damage to the vehicle was documented before leaving their lot.

Please do not rent from this place - I am begging everyone that if you want to keep your smile for your vacation - DO NOT, I beg you, do not rent from Ace Rent A Car in Atlanta airport. It's locally own and if you have issues with the car you will NOT have help from the customer service line. You will have to deal with only them and they will NOT help you. They will overcharge you, give you a car with over 50000 miles, bad breaks! When we called and told them that the car breaks wouldn't stop in the rain, they said, "Take it to a shop and we will have a manager call you soon." WELL they never called and NEVER once cared about trying to get the car fixed! We had to get family members whom we were visiting due to our mom being ill with cancer for the 5th TIME! ACE IS HEARTLESS AND FOR GOD'S SAKE DO NOT RENT FROM THEM!

I rented a car through Hotwire.com, which I have never done before. I noticed my rental was through ACE only when I got to the airport in Portland, Oregon. I was flying into Newark. I can't complain about the shuttle because it did take a while, but it actually picked me up. What I'd like to address is the lying. I picked up a 2014 Jetta Volkswagen the February 8th. Luckily, I made it to my destination 1 hour and 45 minutes away, but as I was driving the "Oil Change" was flashing. I checked the oil, and it was fine but this means the car needs maintenance, obviously. Oh, and it had 60,000 miles on it! Woof!

These guys should be investigated. Terrible service and rude to begin with. Bait and switch, super rude guy tried to say a Ford focus and a Prius are the same thing. Demanded cash at the counter for unlimited Miles despite Travelocity site saying unlimited. The cars are off the junkyard lot along with the professionalism of her staff. At no point did I trust them and after being forced to sign a million forms saying I would pay for smoke and a bunch other things I had no way of contesting if they arbitrarily decided to claim, I was told I was not the kind of customer they wanted and tore up my contract. They knew they were scammers and I would end up being a problem. Good for both of us. They are so crooked they don't even know they are obvious scammers.

I rented and paid for a car on Hotwire.com before finding out my rental company was Ace. A quick scan of reviews would have told me to stay far away. We waited nearly an hour for a shuttle to the facility, but it never came. I called five times to find out the status of the shuttle. Two of those times it just went to voicemail! I don’t know if they ever intended to send a shuttle, because by booking through Hotwire, they already got their money. I sat on the phone with Hotwire for 45 minutes, trying to get my money back, but Ace kept LYING to them telling them the shuttle was running smoothly and I just must have been in the wrong place. I wasn’t!

I have been renting cars for 35 years and never experienced such a situation as a firm trying to extort money/cash from you at a rental car place. I had a prepaid reservation through Carrentals.com. They were 45 minutes late in opening. When they finally showed up, no apology and he asked for my insurance information which I provided, because I didn't buy insurance through him, he said his credit card terminal was down and I needed to go across the street to the seedy liquor store to get cash for the deposit. I suggested since I prepaid using my credit card to just use that or call another branch to use their terminal or call the credit card company. I had 4 additional credit cards I could have used. He demanded and tried to intimidate me in going to the liquor store to get cash instead of a credit card. He wanted cash and wouldn't take a credit card. It was straight EXTORTION trying to get me to give him cash! Extortion.

We booked a number of rentals with Ace through Rentalcars.com for our three month stay in New Zealand. The first we were given was a very tired Nissan with well over 100,000 on the clock and smell to match. The second was supposed to be a Toyota with capacity for two suitcases but turned out to be a tired Mazda with boot space for only 1 suitcase! There was no choice apparently. On the second day of the rental the central locking froze and we were unable to use the car until someone passing suggested we put the remote in the sun for a few minutes - hey presto it worked - but a few days later the car again locked us out.

I have rented from at least 5 Rental agencies in Tampa. ACE cars are inferior. The car I rented had 35,000 miles on it. It was very basic - didn't even have auto lights! I had to spend 1/2 hour taking pictures and documenting the scratches. (Never had to do this myself with any other rental car company.) I couldn't add the car to my Sunpass because there were outstanding tolls. They charged more $ to my credit card than my agreement. I have made several calls to inquire about this.

On 10-18-18 confirmation email was received from Ace Rent A Car regarding our reservation for a 15-passenger van that we needed in order to transport a group of 15 people when visiting LA to see the Rose Bowl parade. Plan was to arrive at 3:30 pm on 12-29-18. Actually arrived at 3:15 pm. After waiting in line and witnessing poor customer service provided to those in line ahead of me, it finally was my turn. I provided reservation info but was told that they did not have a 15 passenger van for us. They said that the largest vehicle available was a 12 passenger van.

I signed up for car rental online, it stated shuttle to pick up car. When I arrived in Los Angeles and proceeded to car rental pick up area, no sign of ACE on signs so I went back inside to ask information who told me I had to catch a Metro Green bus and then wait for shuttle to Ace location. Well, several green buses went past (20 mins. between buses) all full and not allowing people on. Finally, spent $20 on taxi cab to take me to rental place (called Ace several times and was finally given the address of the location).

The day after returning my rental car to the ACE location that we picked up from, I received a call from an ACE agent asking if we intended to return the car, which I stated that we had returned the car to the same location, and noted the time of the return. There was no follow through from the rental agency end, so I had to contact American Express to report the incident, fearing that the car had been stolen. I am in hopes of receiving a final statement from the rental location that all has been rectified, but have not as of yet. Not a good situation for a customer to be in.