The Children's Place Reviews

I've made an order that I never received. Apparently it was stolen off my porch. I have been trying to reach someone as to what to do in this case and would like the items resent or refunded. Still no help.

After my mother bought a pant for her grand grandchildren, the size were too small, my mother lost the ticket. When we went to the store to talk to the store manager, the manager said that she couldn't change the item for another size because they do not have the item, we ask for exchange for another item and we will cover the cost difference, the manager said that her policy won't allow her to do such thing that we need to call the customer service number to get the ticket.

Ordered a Christmas gift for a baby boy and told it was shipped Dec 3rd. I have yet to receive it (now Dec 19th). Now I will probably have to buy another gift if this doesn't come within the next day or two. Don't offer free shipping if you don't use a reliable courier. My advice to customers is don't select free shipping if you need the purchase by a certain time to avoid disappointment. Just pay the extra cost or shop somewhere else.

Please do not give this company your hard earned money. I ordered my son clothes. Have yet to receive. Going on 15 days now. I was emailed informing me one of the shirts they did not have. At this point I just wanted a refund. Not only was I never refunded for a shirt they didnt have. I got charged on my account twice for one order I have yet to received. Every time I check the shipping it says running behind. Every time I email or get a hold of customer service I get no reply or hung up on and told I cannot do anything about anything until I physically receive my order!! When I could be spending that money somewhere like carters where my order gets to me in a timely manner and I am an appreciated customer. SAVE YOUR MONEY. Don’t believe me? Look up the law suits against Children’s Place right now. Horrible service! So sad.

I ordered two separate items from The Children’s Place and never received it, totaling $150.00. When I call, the line is busy due to high call volumes and disconnects the line from me. They told me to file my claim with USPS and USPS tells me to go to UPS since the items were shipped through UPS originally and forwarded to them to deliver to me. Over two months and I have no clothes and no refund and can’t speak with anyone from CP. I am very upset and frustrated because the times were Christmas gifts for my children. This company is horrible and I wish I never ordered from there. Ruined Christmas!!

Ordered a coat for our toddler grandson on Nov 27th. It is now Dec 10th and still no coat! Customer service was rude and not helpful! Will not order from here again!! We live where it's cold and my grandson needs a coat. Never thought Children's Place was like this!!

I made 3 orders almost $500. The first did had not ship and I ordered a second order and I saw the order #2 shipped but not the first, I started making phone calls. Couldn’t get through. I sent an email, no response. I finally got the items almost a month later. Order #3, shipment lost, called and they said I had to file a claim with USPS. I said I want a refund because I didn’t have time to file a claim on a lost package like they told me to. It shipped to New Jersey and still no package. They take your money and have absolutely no repostar, no compassion and do not even attempt to resolve your issue. I’ll never order from them again. They stole my money!

I placed an order on September 16, 2020. On September 21, 2020 I received notification that it was shipping but be patient because it is taking longer due to Covid. I checked the UPS site and they were awaiting the package. It is now November 6 and they are still awaiting package. I have emailed The Children's Place to no avail. I have called customer service only to be told by the automated system that they are experiencing an unusual number of calls and to call back later--click!

My order was shipped to the wrong address and shown delivered but wasn't at the delivery location. After calling the customer service phone number and sitting on hold for over 20 minutes I spoke to Baola and explained the situation to her. I was told there was absolutely, positively nothing that Children's Place could or would do. That I had to open a claim with the USPS. No concern whatsoever on $145 of winter clothes for my son that was incorrectly shipped by them to a wrong address. When I asked for the spelling of her name I was told by Baola "B as in you're a bully". Her supervisor when I told him about it told me he'd review the call to see if the incident really in fact happened. When asked to be transferred to their credit people to dispute the charge I was sent to a phone number that was fully automated with no options to talk to a human. Definitely will not be shopping with Children's Place ever again. Extremely disappointed.

I have reached out to Children's Place Online Department since 10/8 during their business hours 9am-5pm Est. The online service mentioned they were close. I also reached out to their corporate department same message. If you reach 800527355 or 18777522387. I ONLY needed to change my address to sender. This have been poor lack of service. This have left me extremely with a bad taste in my mouth about Children's Place. I also, want to point out their Chat Customer Service system wasn't available online. How can you guys stay in business what the following issue?

I purchased some items online. I thought (like everyone else) they would be delivered within a week... I was moving in 2 weeks. OK, so they're slow - I messaged their customer service after a week, asking for them to update my mailing address. They said they could not (even though they didn't ship it for another week). They told me to call USPS (which I did, and even though I had a change of address, they still delivered it to the old home). I reached out to their corporate contacts - no response. Children's Place is horrible - I will never shop online with them (when Walmart, Target and Amazon can deliver the next day) - and because of their corporate attitude on customer service, we will never shop here again. It cost me $50, but they lost a customer for life.

I’ve always been into the store and thought they had good quality and never had any issues. However with the COVID stuff still going around and my kids back in school I decided to order things online from them. Everything I ordered said it was in stock. I ordered about $80 worth of stuff and got a confirmation #, and thought everything was good. Within 2 hours I received an email saying that I wouldn’t be charged and that my order was cancelled but it didn’t say why. I tried calling every number I could find for them with no response. However the DID still charge my card. I sent an email to their customer service. Well no big deal they will probably just refund it, so LIKE AN IDIOT I tried to order it again. And AGAIN they sent an email saying they cancelled my order and I wouldn’t be charged.

I placed an order online, and I received 2 of the 4 items. I called their customer service hotline, 1-877-752-2387. It is the hotline for Children's Place and Gymboree stores. After selecting CP customer service representative, I got a message stating that there is a high call volume. Rather than hearing, "your call is very important to us, please stay on the line," the message hangs up on you. I called back and selected "All other inquiries." I was able to speak to a representative and get a tracking number. He was not able to provide an estimated delivery date, and referred me to the deliver service. CP's phone system needs to be repaired so it doesn't drop customers.

Did I mention Bad... Typical company... Started out, found some success, paid the top good money. They went on vacation and the rest is history.. No more of my business or anyone I can convince not to use them. Did I mention Bad...

I placed an order on September 18th. It took a week before I even received an email stating that The Children's Place had received my order. I waited a few more days and reached out to customer care to ask where my order was and when it might ever ship. No response was ever sent. I finally received confirmation that my order had shipped and the tracking showed it would be delivered on September 26th. Well that date came and went with no delivery. No, order status updates. No, "Hey sorry we are delayed." Nothing!! Radio silence.

I went to place an order and my total JUMPED up by $25 and every price changed as soon as I hit checkout, immediately called and they said they cancelled It, reversed charges and then days later recharged me and said there was nothing they could do when I called to confront them again. Now my package is apparently coming, even though the tracking number provided doesn’t lead anywhere and the only thing I can do is return the items if they ever arrive. Absolutely awful customer service and I will never be using their company again. I never ever write negative reviews but am so disgusted by how this company runs its business.

This is the second time I had an issue regarding the shipment and I called customer service on both times. They only like to read to you the issue, but do not know how to empathize and find a solution to the issue. The second one even laughed at me over the phone.

There's a reason this company is going out of business. I ordered a few items in May & June and they didn't fit. I just tried to return them, never worn & tags on, over the 45 day return policy even though I was told they had extended the return policy. They wouldn't allow me to return the 3 items nor would they allow an exchange. I called customer Service while in the store and they confirmed that their return policy is quite strict and they had no way of allowing a return or exchange but offered me a $20 dollar coupon and that I could gift the items I was trying to return.

I will never order from them again. Bad customer service. If you didn't get your package you can't get a refund or a new order shipped out. Horrible experience. So upset. 100 dollars wasted. I'm so upset....

After seeing all of the great discounts, I decided to order all of my 4 children's school clothes from them! Ordered on 8 7 20 received 8 11 20! Very nice clothes! I am happy, kids are happy! Everything fit!

I buy from this place often, so I wasn't expecting problems. I ordered some summer clothes for my granddaughter & had them shipped to my son's house. He told me when she opened the pkg, it smelled horrible! Rather than letting me return them, he washed them. I contacted Children's Place, can't even get a reply! They're using covid as their reason/excuse to not answer emails. My shopping with them is done!

I bought 2 shoes yesterday in The Children's Place in Vaughan Mills.. The other one no tag so they just write with pen on the receipt.. Then when I got home the other one not fit to my daughter so today I decided to change the size.. I told the cashier that I change the size of the shoes and I also got the size that I need. So she get the receipt and told me why in the receipt no tag but the shoes have tag.. I explain to her that yesterday the other one has no tag but the one is fit to my youngest daughter., Then the other lady came and ask me if change the size. I said yes.. Then she leave and bring my receipt and the shoes..

I applied for their credit card since 30% was offered off of my order. I have everything ready for checkout in my cart, I have all specific sizes and wanted to check out today. I was not able to do that. I spend long periods of time waiting for someone to answer the phones. However when they did answer, the employees were no help. I specifically had to call multiple numbers for the card then The Children's Place and no one was able to help me. Why advised something if the customer cannot applied the discount on their purchase. This is the worst customer service experience I have ever had.

On June 15 I placed an order for 3 pants to be delivered as in previous orders to my son’s address and because of delays history, I paid an additional $20 on a $17.34 order for expedite shipping as offered. A month later and after several calls I received a text stating my package was undeliverable! Customer service couldn’t explain what happened and offered a full refund to my credit card. A week later they only refunded the items cost but not the shipping and told me get a credit on my rewards or go fight it off with UPS to whom I am a third party and didn’t directly paid or hired for services. Once they get your $ you will never see it again‼️

My order was never received, even though it says delivered we didnt get it. I called The Children's Place for more than a month, to answer or resolve, I emailed them over 10 times and received the same automated email and final after almost 3 months, I get a human reply stating it shows delivered, so I need to take it up with USPS. order#**. I guess orders have never been lost or not received in their world but I do have to say this was by far the worse customer service experience of my life and I have already gotten 9 of my friends and family to stop shopping there because of similar online or in store experience and I am going to tell everyone who will listen about their unwillingness to try and settle the matter by giving me a refund. I am speaking to BBB and will be posting to Yelp, Google, and anyone else who will listen. Never again will they get any of me or my friends money.

I bought my son 4 outfits and they sent it as partial packages. 1st I got 1 pair of shorts and 2 shirt. The second package was another pair of shorts so I literally had 1 outfit that matched. I was still missing 2 shirts and a pair of shorts. After a month goes by I finally get a email. My 3 package is on its way and would be here by the 8th and they had charged my card for those items but by the 10th I didn't have them so I call and they say it's because there was a problem with the warehouse and they never shipped me those items but charged my card but would give me 15$ in points to go order something else but when I tried it wouldn't accept my points. Needless to say after 3 phone calls I finally just got a refund and will shop elsewhere to find matches for my random clothes they sent to me. I won't shop here again!

In April I ordered a 6 month old body suit for my daughter. I was charged 12.59 for it. It took a month to come. I received it in May. On June 30 I was charged an additional 12.59 out of my account from The Children’s Place for no reason. I spent an hour and finally got through to customer service. The lady looked at my account and noted that yes I was charged for June the 30 because I wasn’t charged in April. She then puts me on hold for 20 minutes. The customer service agent then told me that I was charged the 12.59 in April and not in June. I asked her why, she said she saw that I was charged the 12.59 in June. She said she never told me that. I asked her why she was lying and she told me it was my bank's fault.

I began my order, the next day the items in my cart disappeared so I had to start again. I placed an order for 20 items. I have only received 4. Customer service number just hangs up. Higher than usual call volumes. Goodbye.

I read reviews prior to deciding to order several items from The Children’s Place. Reviews warned the company could make multiple charges to your bank account, therefore I decided to purchase a gift card to pay for the items I wanted. I purchased the gift card from Amazon for the exact amount I needed and amazon emailed the card number within minutes! I then completed the order and purchased the items. They were here within a few days. I also decided to “double watch“ the shipping history/dates by going directly to the shipping companies’ websites (USPS and UPS) and signing up for their text updates. This was helpful, as it did not always line up with what the Children’s Place reported through emails. When the clothes arrived, they were great and fit perfectly. So, overall, given the extra steps I had to take to ensure this, my experience was mostly pleasant.

I placed an order on The Children’s Place on June 5th, I ordered a total of 20 items. They canceled 6 of my items and delivered my last package on June 29! Through the delivery process they charged my account as every package delivered, keep in mind that you don’t get your full online order in one package. After they canceled my 6 items and told me that my items I paid for wouldn’t be delivered I tried contacting PayPal and also the customer service line for children’s place they both kept sending me to talk to both of them! I haven’t yet received my money back. The process of getting your order is extremely long and stressful and let’s not forget to mention they can cancel your items at any time and not give you the difference back! If I could rate my experience 0/5 stars I would. Don’t waste your time or money shopping with them, it’s a complete scam.

I placed an order online for 5 shirts 4 pants from Children's Place. On the website it states FREE SHIPPING!! So I thought everything was all good. I was happy with my purchase. I spent in total like $55.00 because like I said you get free shipping. I didn't use my debit card to pay (thank goodness) I used my Venmo account. Again they state on the website free shipping!! Next thing I know I'm a notification from my bank saying saying Children's Place charged my card $16.98. I'm like wait... what is going on right now.

I purchased a lot of clothes, shoes and sunglasses the end of April. I received most of the items within a couple days I believe. I was getting a package every other day then it stopped. I got an email on May 9th saying a package would be delivered on May 10th on Mother’s Day. I’m like that’s odd but okay, but I never received the package. 22 items are still missing and I’ve sent a lot of emails to customer service. Called & still can’t get through. I got an email back saying they’ll contact me soon and gave me case #s for my claims.

I placed an order with a total of 8 items. USPS delivered my package to the wrong address and was unable to retrieve it. I called customer service to let them know what happened and they refused to give me a refund. I had proof of what happened, the post office emailed a letter apologizing for what happened and advised me to send it to Children’s Place. They still refused to give me a refund and kept advising me to call my financial institution. I’ve been supporting this store since 2009, and I am highly upset. I will never patronize this store again.

I placed an order online. The initial transaction was a success and I was pleased with it. Days later I started getting text alerts from my bank regarding purchases being made from there website and I wasn't even online let alone on their website. It happened twice in one day! I tried contacting them by phone and of course since COVID-19 is happening "they're experiencing higher than normal call volume and cannot accept any calls at this time". Before the call ends they ask you to try your call later except this is the message that you'll get every time. I STRONGLY SUGGEST THAT ALL BUYERS BEWARE!!! Unless you want to have your bank issue you a new card after your purchase I'd recommend that you steer clear of this company.

I placed an order online for some clothes with Children's Place on 27 May 2020. A few of the cheaper items got delivered but a large part of the order containing the more expensive items is still 'in process'. I have sent three emails and called numerous times. The call centre disconnects asking to call later and the emails are not even auto acknowledged. I have made the payment already and I am thinking of asking my credit card company to reverse the transaction.

I placed two orders on May 24th. I am still waiting on shipment! I have sent several emails with no response. I have called twice. Both times I was told that my items were packaged and ready for pick up. Their excuse is that the delivery people will not pick up. I do a lot of online shopping and this seems to be the only company that do not have a service that picks up items on a regular basis. Hahahahaha! The second call I caught them in a lie when they said that they were waiting for a store to package up the items and ship after they told me everything was ready and waiting. Then they tried to tell me that it takes 10 business days to ship.... It has been longer than 10 business days. This place is straight garbage! They will get not one more penny from me!

I was making 2 orders to Spain recently. I ordered many things because of the high shipping and tax costs. We had 6 coupons that we used and it was a super offer. After we made the order, Children’s Place just cancelled some of the items, because the order was probably too cheap and without any info they just send it to Spain. Without our favourite things and most expensive ones in the order. The coupons are used, we don’t have them anymore.

Gymboree was my favourite clothing store of all time and was SO excited to see it pop up associated with the Children's Place and... only tiny sizes and not the larger sizes Gymboree used to carry. It was such cool/hippy-ish styling and every time I look it's just those teeny tiny sizes and that's it.

Before Covid-19 of I received orders sooner than now but still have received all orders within a 2-3 weeks of ordering. I like all the things I have received. The prices are great. People have complained because they ordered for a newborn, plan on a month before your things arrive. If they come sooner great, if not you are not going to be bothered. It is a bummer when you order and receive a message unavailable but Macys and other stores do the same thing. It's frustrating that the website and warehouse are not in sync. I know some things are sitting in closed stores but can't be accessed. I have never been charged for shipping.

I ordered on 5/20 and an authorization was put on my card for the amount of my bill. Then upon shipping, they charged my account the price of the item as every item shipped separately plus shipping which was suppose to be free.

The order I placed was split in separate shipments. Even though shipments are taking longer due to Covid, the shipment had no updated tracking as if the package was never dropped at the carrier. It’s been a month still no package. The Customer service number says they have high call volume and then just disconnects, I have sent multiple unanswered emails. No way to connect with anyone for refund or Updated shipping, and no product has been received. Will have to go through my bank for a dispute. Children’s Place is failing its customers So beware.

I ordered over $200 worth of stuff and wanted to return 2 things. Their 45 day return policy toy stores is no help as the 45 days are almost over but of course my bill came on time. I tried contacting them dozens of times with no response. A few items I ordered had not yet come after a month and the baby almost grew out of that size, so I sent an email to cancel the rest of the order. That was of course ignored and today the rest of the shipment came. I have never dealt with a worse company. They do not have bad customer service -they have no customer service!!

I placed an online order with The Children’s Place. My order was for the amount of $63. They took the full amount with an additional amount of $63. Customer service told me to call back so they can put money back into my account, and I never received anything back. So they pretty much robbed me for money. Now I’m having a hard time talking with someone.

This company is absolutely awful! I placed an order and was immediately charged in full. My items never arrived and customer service refused to provide any updates and they refused to refund my money. It was over a month and I missed the opportunity to give the items as a gift. The company still refuses to issue a refund. Stay away from them, they are crooks!!

First off I’ve recently ordered 25 pcs from this place for my oldest daughter granddaughter and newborn and 14 items were canceled the next morning. Now my oldest daughter (4) father and I co-parent Soo if I need anything We worked it out together. I my daughter is getting bigger while our time is standing still I decided to order from these people.

I ordered 10 items a month ago (not joking). After waiting 3 weeks they canceled 4 items off my order. Sent 3 items in 2 different shipments and the last remaining items are God only knows where. According to their tracking they were supposed to be delivered last week, they never showed. Now tracking says they’re in Florida for the last 5 days (I live in N.C.), it once again says it will be here tomorrow. I honestly don’t think it’s ever coming. When you call, the call center is closed and emails go unanswered forever.

I ordered from The Children's Place on May 12th because they are having a 60-70% off storewide/online sale. I understand that shipping is taking longer than usual. Lord knows I have so many Amazon orders out there I am still waiting on. HOWEVER I most definitely am not pleased that they have taken multiple transactions out that I did not make. I guarantee they are doing this because they will file bankruptcy so they are stealing from all customers and do so by drawing you in with the sale. I ordered $143.43 of product and saved $201. Since May 12th I have had 11 transactions come out totaling $546.50. I have bought from the actual store multiple times so I had no reason to believe they would do this. I cancelled my card because I noticed this going on last night after my bank was closed and The Childrens Place customer service.

I have orders from Children’s Place but it’s been a month & I have not received my package yet I ordered for my son's birthday is in June. Ordered it in April. Never again I will order from them. I understand that we going through some Tough times that’s I ordered in two months in advance.

I placed an order on April 14th 2020. I understand there were to be delays because of the pandemic happening. I knew my shipment would be shipped in multiple shipments as it usually is when I order a lot. I contacted customer service after a few weeks to just confirm my order had not fallen through the cracks and it would all be delivered. No response. Finally a few days after that, some items get shipped. Slowly my items get shipped and delivered. I was waiting on a pair of grey shorts size 4T and although the package was addressed to me, the order was fulfilled with an invoice and item for someone in California for a baby 9-12 months.

I ordered from The Children’s Place in April. Ever since then, I have had MULTIPLE unauthorized DRAFTS taken from my account! I noticed that they were taking money and canceled the card and the money is still being taking OUT! I can’t believe that TCP is actually stealing money from people during this pandemic. My orders took almost a month to come, and overall I am disappointed with my current experience. I tried to call customer service and could not get in touch with anyone. However, I’m wondering why my account is still being drafted after I canceled my debit card!!!! This is stealing!

I am so disappointed in The Children’s Place. I am aware and okay with the some items being delayed due to the COVID-19, however I am not okay with my card being charged multiple times. My account has gone into negative and caused multiple overdraft fees. I have money in my savings and cash. I just did not expect my account to have multiple charges from them! After the money is taken out of my account the first time With an email confirmation, why am I still being charged!? I had to cancel my card and get a new debit card! I will never make an online purchase with them anymore.

On May 11, 2020, I ordered $263 worth of clothes from them. Over the next 3 days, my account was charged over $700 for the order. After several failed attempts to get Customer Service to even acknowledge me, I mass emailed their Executive team. About 6 hours after that, I was contacted. I was then informed that the issue was with my bank and that they were sorry that I was confused. They completely pushed blame to my bank (that actually responds without me having to harass C level executives), and also my confusion. You can't make this up.

Order on April 15 2020 and only got part of my shipment. I contact customer service and no one is responding to anything. Tried and tried again and it’s always a automatic response or a robot and nothing gets resolved. I just want what I order or my money back.

I place the order in March 2020 and it not shipped until today. I send email all I get is auto message. I call but also I got auto answer. I want my item or refund. It is international shipment. Wish for help with this problem.

We ordered items from Children's Place. That part of the order was sent and delivered to the wrong address. We contacted Children's Place but they will not do anything in regards to the items even though we did not receive them. They suggested contacting the post office but problem is part of the order had already been delivered to someone that is not us and part of it doesn't have tracking as it hasn't been sent. I even requested to speak to a supervisor and still was told nothing could be done. So we ordered goods that we did not receive and under Children's Place policy it seems that is an acceptable practice.

On April 22, 2020, I placed an online order for clothing and redeemed cash rewards. It took over an hour to place the order as I was ordering a large amount of clothing due to the rewards I had accumulated. Ten minutes after placing order I received notification the order was cancelled even though I had not cancelled it. My credit card was not charged. They are not answering phone calls, and not responding to my complaint via the case number I received back from an auto-reply. I have shopped with them for a long time for my grandchildren and spend a lot over the course of the year. This leads me to believe they are filing for bankruptcy as I would expect extra care and focus for online orders during the COVID crisis. I will be cancelling my credit card with them and going elsewhere as my time is valuable too, and I do expect a mistake to be addressed timely.

I bought 7 items from this website and two of these shirts were included in that order. I ordered this for me and my son April 16 however I only got two of my 7 items delivered. I have been robbed by This Company and am going public. A week later after my order went through another purchase came on my card for $17.99 then two days later $19.06. Someone is using my card information. I only got 2 Items of 7 Delivered to me. As matter of fact it doesn't even show me my complete order any more. Children's Place is Scamming People. Stay Far Away. My original order was only a total of 43.00. Why a week later all these extra charges? I have proof and I want my product or my money back. I dont know why you keep charging. My credit card. This will be public....

On April 24th 2020 I was alerted that 2 charges in the amounts of 56.62 and 36.72 had posted to my HR Block Emerald Card from The Children's Place. These charges were not authorized by me and no permission was given for The Children's Place to charge my card for these additional amounts. In April 13th 2020, I placed 2 orders on The Children's Place website in the amounts of 83.36 and 36.72 which were processed and paid in full. I have bank records to confirm these transactions were paid in full. No additional charges were made or authorized by me. I have attempted to contact HR Block Emerald Card Fraud Department and after contacting them numerous times during business hours have not been able to reach anyone to report this. There is only a recording that no representative is available to speak with at this time. I am also getting the same message when attempting to contact Children's Place and report fraudulent activity.

I placed an order on 4/13 and was charged $67.98 the total of my order. 4 of my 20 items My items did not ship until a week later but on 4/19 I was charged twice for $14.34 and $39.64 then 2 days later my other items shipped and on 4/22 I was charged $53.64. No one is in customer service. Multiple people on all social media outlets have complained. I’ve been calling since 04/20. Before the 4th transaction I emailed. I get no response in ANY communication outlet. I have still yet to hear from them and I’m afraid they may try to charge my card again.

Let me tell you why The Children's Place sucks. Every time my daughter and I place an order, it gets canceled. We can use PayPal, credit card, whatever. It gets canceled. They won't reset the place cash rewards that are earned even though they canceled the order. It's "already been used." She emails them, and they refuse to reset. They've stolen, SCAMMED us out of over 100.00 in rewards because of this. It's been happening for over a year. Every time we decide to give them another try, THEY CANCEL THE ORDER AND STEAL THE CASH. DON'T BOTHER WITH THESE SHAMS. YOUR PLACE CASH IS WORTHLESS!!!

I recently placed an order from Children's Place, and when I received the order conformation on email, I realized that I had been charged excessive tax. I live in a rural area in Oklahoma, and I realized I had been charged city tax. I called them the next working day, and I was advised that the tax would be changed to the correct amount. When I got my order, I saw that the amount had not been changed. When I called them, I just got the arrogant answer that that tax rate (10%) was in their "system", and couldn't be changed.

After placing a pretty large order I decided to check out the reviews and I was immediately scared because most of them are negative. Thankfully my experience was very different. First of all, the sale was incredible!! I ordered 32 pieces of clothing for around $105 plus free shipping! One order was placed on 3/26 and the other was placed on 3/27, they put both orders in the same box and it arrived on 4/1. The clothes came neatly packaged. My only complaint is that some of the clothes appear to run a little small. I'll definitely be ordering from this company again, my kids love their new clothes.

I regret adding a credit inquiry to my credit report. I submitted two orders with 5 days in between, my orders are big $300 + and after getting the confirmation, I get a cancellation. Waste of my time, waste of adding an inquiry, I will be disputing the non-sense inquiry added to my report, why have it if I can get my orders? I also cancelled the card, I opened the card 5 days ago. Don't waste your time, read reviews, is retarded to order from this company. Moving on to Carter's!!!!

I have been ordering from Children's place for several years now for my children. I contacted customer service regarding an item that I did not receive they stated it was delivered and we would have to contact our Bank or USPS. If a customer orders from your website you should always go above and beyond to rectify the situation. It should never be the customers fault to fix a problem regarding delivery. I am no longer shopping with Children's place. Integrity is a very valuable asset. Hopefully you change this so that you can retain customers.

Be careful with this company and with PayPal they are a bunch of thiefs, I made a return in Centennial Las Vegas store on 02/01/20202 from an online order. They never refunded the money to my account! I messaged Children's Place 2/10/2020 and after asking what could I do since I missed place the receipt Paula **. didn’t bother replying, I talked to different ppl one of them told me to call this store so they could help me get a copy of receipt and the manager here didn’t bother calling me back.

I placed an order 3 months ago. It was delivered to the wrong house. I went in to the store and bought the items because I needed them by that weekend. I called their corporate office and told them the items were shipped to the wrong house. They said I had to wait 3 weeks while they "Investigated" the dispute. Nobody once has called me back or emailed me. I have called them probably 20 times and every time they tell me to call back next week. I am working with Comenity bank who has helped more than they have but the charges still have not been removed. Never in my life have I dealt with such a terrible company. I just want to cancel my card with them and never shop there again but I refuse to be stuck paying for something I didn't receive. Every time I reach out to them it takes an hour of my time and I get nowhere. Just don't shop here.

Bought a pair of slippers for my daughter which did not fit her properly. Went to the store to return it (had return receipt with me) within two weeks and they refused to accept. Reason they gave was that I was missing the price tag on the slippers. The store manager said she cannot pull up the details using just the receipt. Called their customer care and they were of no help either. In fact initially they gave the same reason of not having price tag and just having return receipt is not sufficient and at a later point during the discussion, they gave a different reason altogether saying how do they know if the pair of slipper is new or used. Such pathetic are these people that they were giving nonsense reasons to not accept the return (Of course my daughter did not even wore the slippers for a day and they were brand new). They also refuse to exchange it for a bigger size. Never going to shop again here and gonna close my account with them.

After selecting items and having the cashier total my items at the cash register, the register system froze once it processed my debit card transaction. The money clearly showed it left my account when I logged into my bank account and even after a month the amount is still taken out. I asked for a refund and the store told me they couldn’t issue a refund because there wasn’t a receipt or anything showing in their system that a transaction was processed. BUT the money is taken out of my BANK account!!! The Children’s Place is stealing money from hard working citizens and they should be reported. An investigation needs to placed on this scamming company. News outlets need to investigate. I want my money credited back to my bank account for items I Was charged for and was not allowed to take with me!!!!

I tracked my package and it stated it had been delivered by USPS, but I never received it. I then called customer service and the rep and a supervisor told me that nothing could be done on their part cause the tracking stated delivered and therefore for me to contact USPS. I am very disappointed that after being a loyal customer for many years they couldn't replace my package. They basically don't care because they got my money and I have no package. I will never order from them again, so please everyone beware!

I ordered couple of jeans for my son but never received the package. The UPS service that The Children's Place use, telling me that it was delivered, while I never received the package. Dead end from that side. I called Children's Place and they wouldn't do anything besides referring me back to UPS. I get a runaround. Poor customer service.

I usually shop online for my children’s clothes. I’ve never had any bad experiences and deliveries were great. However on 1/8/2020, I needed to get a few things from the Forest Hills store in Queens, and the cashier was very rude. I do not understand how an employee of the store can talk openly like that. She spoke about her personal issues with another employee. She was rude to my daughter. I think someone like her need to be trained again and have better manners. She is a reflection of the company. Personal problems and issues should be addressed in the break room and not on the sales floor. I am here to shop not to listen to your problems.

As many of the reviews have already expressed, online ordering is quite the pain. In my case, it was no different. I placed an order on 12/17. Based on an email I received, orders placed prior to 12/18 at 5PM would qualify for guaranteed Christmas delivery. On 12/20 I received confirmation that my order had shipped. I checked the tracking as instructed and it showed a delivery date of 12/23. 12/23 came and went and my order was nowhere to be found. I checked tracking again and the delivery date had been updated to 12/24. 12/24 came and went and tracking showed "on its way" as the delivery date.

I placed an order on 12/30/19, my package still had not been delivered as of 1/7/20. I called customer service and a very rude lady that I could barely understand said my package was returned to sender because I moved without a forwarding address. The only problem with that is I have not moved. I understand this is not something they did, but when I asked if I could reorder what I ordered and get the same discounts and use the same rewards I used on the original ordered she said "that's not how that works" with a very condescending tone. I have spent over $350 on clothes and was using my rewards from the money I spent on this order. She said all they can do is give me a refund in 14 to 28 business days, and ALL my reward points are used up and gone.

I placed an order on December 23rd 2019 and they cancelled my order. I called in to customer care on the 24th and I couldn’t get an answer as to why my order was canceled. A nice young lady by the name of Samantha opened a case for me and told me I would get a response in 48 hours with a follow up. Fast forward to Thursday 12/26 and I have still not gotten a follow up. Now I’m mad. I called back and was informed my a manager that a new case would be submitted and I would hear from someone with 2 days. (Assuming it’s business days) I still did not get a follow up on Monday December 30th. Frustrated, I called back and spoke to another manager who said by Tuesday I would get a response. Tuesday which is New Year’s Eve, I called back but their offices were closed. I ended up calling back on Thursday January 2nd. Spoke to another manager who’s now telling me 2 more days.

First of all I love Children's Place plus I have 6 grandkids that enjoy wearing their clothes but my problem is I did all this shopping before the holidays and was able to catch all the deals and then I get the cash bucks to use after Christmas. Well everything is now marked 2-3x the price. I have 17 coupons meaning I have to spend $20 to get $10 off. I just spent $250 for presents. It's not fair and you have to use it in 10 days. Yes it's helpful but really I need to pay my bill off not buy full price.

I placed two orders online at the Childrensplace.com on December 27, 2019. The items were available when I placed them on December 27, 2019. I receive emails of order and shipping information once it was sent. I track my orders to see the status of them. The items were suppose be delivered on January 4, 2020. I was told both packages were delivered, I have received only partial items from each orders. When I called customer service I got the worst experience with both the representative and the manager Matiicka. Neither one of them were able to help me, answer my question or track the rest of my order. I was told I had to just wait for when It show up at my house. I will never order online with them or shop at the store. I suggest customer if you going buy items to go to store. Online shopping with Children Place your items gets lost and they steal your money.

I have a Children's Place Gift card, but I wasn't able to check the balance on the card. I followed the instructions on the back of the card by going to childrensplace.com/giftcardbalance, it just didn't respond. Then I called the phone number provided on the card, the customer representative told me that for security reason, he couldn't check the balance for me on the phone and I have to go to the store to check the balance. Terrible online system and customer service.

I always loved to shop in Children's Place however had a bad experience in this case. I had returned a couple of online order items and in store purchases in the store and got back a return receipt. I paid for the online order through Paypal and in store purchase by credit card. However I have not received my return for more than 2 months now. I have been calling the customer care for more than 9 times in these 2 months however every time I call them, they answer that it will be done in the next 48-72 hours. Escalated to managers too and they are not able to resolve it. I have not received my refund yet.

I have always liked to shop at The Children's place at Fallen Timbers, but this was a horrible experience. I had a few returns, that I ordered online. I had my receipts and I was purchasing other items. I just wanted to do an instore credit but the manager said it couldn't happen because it was past 45 days. I understand that but they had tons of the exact Jeans in stock. She said I could switch them for another size, but couldn't give me instore credit. I honestly feel like she was just power tripping. This made no sense to me! So needless to say I put all my items back and won't buy anything else from that store!! I see why they are always dead every time I am in there anymore!

December 2nd I placed a order for $56.00 and all went well. On December 11th I placed a larger order on-line, for clothing gifts for my granddaughters. I submitted the order and received a text message it was received. Today, December 23rd, I followed up to see why the order was still showing Pending on my PayPal. I contacted them and was told there was no order under my name because some of the items were sold out. Makes sense BUT why did they not continue and send me the items that were in stock. When I placed the order, the items were available. Today I find myself traveling to get missing clothes for their gifts. I am disabled and should not be out in holiday rush. Shoddy customer service/follow-up on The Children's Place part. Not sure I will order from them next Christmas as they are the only company I placed orders from that has not delivered.

I order two Christmas Dresses December 14th with the expected shipping date to be Dec 19th which was perfect. It was my daughter Christmas performance. It said delivered but I never received this item. Went online and was told to wait 3 days before calling them to see if my items show up. They did not. I called and they said they will launch an investigation and it will take 7-14 days. So now my daughters are out on Christmas dresses.

I was told, "Sorry you can't use your My Place cash," even though dates specified that it can be used November 11-December 25, 2019. Was told by a supervisor that there is nothing they can do I'll give you$10.00. I have $40.00 in my place cash that can be use towards my purchase how is that helping me. Warning never order from Children's Place.

I placed an order on 12/11/19 and haven’t receive it as of 12/19/19. I called customer service on yesterday 12/18/19 and was told that my order was in transit to the store and I should be able to pick it up on 12/19/19. Called customer service again today cause order didn’t make it to the store and was told the order was lost and that the only thing they could do for me is refund my money. I asked for a gift card instead so that I could go to the store and spend the money and I was told they couldn’t do it that way.. Christmas is next week and now all the sale priced items I ordered are full price again. I refuse to pay full price for something I already paid for and was lost. The customer service sucks. Hopefully I can find another store to purchase items at because I just lost 6 gifts that I now need to replace.

I placed an order on 12/9/19 and did receive it as of 12/18/19. There is no communication about my order and I called customer service and they basically told me to wait another 5 business days before calling back. This is why they will eventually go out of business because the service stinks both in store and out. This is also why everyone is now shopping on Amazon for everything. I should've followed my mind and order from Amazon instead. When I do receive this order (Hopefully by 2020) I am returning everything to the store and that's it with Children's place, no longer interested.

I went to Children's Place a few hours ago to return some items and exchange others. Asked the sales girl who was standing right beside me if I could take the shoes out of the bag and compare them to another pair in a different size. AGAIN, she was standing right beside me and said it was ok. Put the shoes back in the bag I had already purchased and continued looking at other shoes. When I turned around, she was staring at me as though I stole something and immediately turned away. I went to look at other items and she told a male employee to watch me. HOW EMBARRASSING! When I finished returning/exchanging my items, I told her she made me very uncomfortable and embarrassed to which she replied "huh". I let her know I heard her tell the male employee to watch me. She immediately dissed me and started helping another customer.

I will never shop at the Children’s Place ever again. I had the worst experience with the customer service today. I had my son outfit for Santa picture mail to my house two weeks ago and just found out that they took the outfit back and charge me for the outfit on my credit card. For customer that shop online please be advise the worst customer service ever.

I ordered 5 clothing items for my grandsons. 3 items arrived and the other two never did. I spent over an hour on hold waiting for customer service on 4 different days before giving up. On the 5th day I called right at the time they would open and after 1/2 hour I talked with a customer service representative who told me they were sent. I told him they never arrived and he said I would have to contact USPS! I just wanted the rest of the clothing I ordered! Awful customer service and I had purchased many baby gifts from them in the past, but will never purchase anything there again!

Ordered 5 items and only received 3. Took more than 30 minutes to speak to a representative and he was only willing to transfer points to my account that equaled the value instead of giving me a refund for items I purchased and did not receive. I won't make the mistake of ordering from here ever again.

Allow me to preface this by saying I ONLY gave 1 star because I had to give SOMETHING. Ordered a dress for Christmas on 12/4/19. Received order confirmation ASAP (quick to take my money) and then a shipping confirmation over the weekend of 12/7/19. Dress was supposed to be delivered on 12/10/19. When I went to check the status on my delivery, come to find out, that email was DELETED from the company! The only email I have is the one that says basically, Thanks for your money, dummy, but the order still is being processed. Online communication is like talking to a shoe - you get NOWHERE. I charged it with my TCP credit card and called them, same response. Nothing. Don't waste your time, energy, money or sanity dealing with the sham of a company. People need to be made aware that they are scamming people out of money.

I tried to place an order using a coupon code but the code did not work at the time and of course customer service was closed so I placed my order and called the next day figuring they would refund the $10 coupon amount as any reputable company would. After waiting 40 minutes on hold I was told by a representative and the representative’s supervisor that I must not of entered the code because the code works. They basically called me a liar. They refused to refund $10 to my credit card.

Do NOT ever get a card with this company!!!! Not only is trying to pay your bill online as difficult as paying student loans through the government online but their bills come so late you're already past due and they charge you another $39 for that!!! Hence the reason I tried forever in a day to pay these guys online...which obviously didn't go so well either. Absolutely no for these guys....if you need to make more money The Childrens Place don't do it by screwing over your customers!!!

Today 11/27 I went to the store to pick up an order I did online, when I got to the store it was completely empty, I went to the register and greeted the associate by asking how she was doing and her answer was: what do you need? Excuse me?? What way is that to reply to a customer? I tried not to give too much importance and I told her I was there to pick up an order, she started looking and writing and it took her over 20 minutes to come back, by the time she came back there was over 7 people in line waiting, another associate came the lady that was helping me started talking to her, never make eye contact with me, and went back to the back room, I was so upset, it was just horrible. I get that today is the day before thanksgiving and been at work might not be fun, but they need to understand that they don't do the job for free, they get pay for it and it's also not my fault and anybody's fault that they have to be there.

I placed an order on 11/22. Order went through and later that afternoon got a email that it is canceled!!! No call nothing! I called, waited in hold 45min, told me was because the shipping address and billing were different! Well no s*I! I'm sending to my grandkids out of state!!! I had to call the bank for what to verify my billing. This is ridiculous!

I ordered three items. My account had an old shipping address so I made sure to change the address before ordering. Well it was shipped to the old address anyways. I received the first item but the other two never arrived. I called and they wanted me to lie to my financial institution and tell them I needed to dispute the charges. I am sorry, but I am not going to LIE and say I did not authorize those charges when I did. Then they tell me I need to call USPS because they lost the package. If it was sent to the correct address in the first place it never would have gotten lost. I asked to speak to a supervisor which I finally did after holding forever. She was so rude and said there was nothing she could do because the item already shipped.

I placed an order which was a little over 100 dollars. I received an email that my order was confirmed and was in the process of being shipped. Within a couple hours I received an email that said my order was cancelled which I had not done. I contacted Children's Place and they informed me they didn't know why! But I still have not gotten my money back! I ask him so if this wasn't approved what was the reason and why has my money not been returned. His response again "ma'am I told you I don't know." My advice - don't do business with this place online.

I placed a $300 order on 11/7, it was cancelled on 11/8 without any call or reasoning outside of an email. When I called Customer Care, they told me Loss Prevention cancelled my order because the shipping and billing address were different. They told me they cannot place an equal order for me and that I would have to go back online and replace the order then call back in for pricing adjustments. I escalated again for another supervisor who proceeded to tell me I needed to call my bank with me to verify me. I'm currently on a 45 minute call with them and the bank.. Well this was a waste of time. They wanted to verify my billing address with BOA for NO REASON, I still have to go online and do the order again at different pricing. THIS IS UNACCEPTABLE CUSTOMER SERVICE. DO NOT ORDER FROM THEM!!!!

This morning I listened, in total horror, to my poor mother spending 2 hours on the phone with the Children's Place 'customer service' and 'manager'! There was some sort of 'glitch' in The Children's Place software that somehow managed to cancel my mother's order but still charged her credit card for it. Her goal is trying to get the correct size clothes for her grandson, in time for his birthday. Between getting the run-a-round and being on hold, she was on the phone for 2 hours!! Not only was she told that NO ONE there could help her, but also that it could take anywhere from 2-7 business days to be contacted by someone who could...UNACCEPTABLE!! My mother has been loyally shopping and donating with children's place for close to 15 yrs, shame on them!! And, they make it completely impossible to write reviews or contact anyone, absolutely RIDICULOUS!!!

Talking with customer service I've come to realize that I was not charged late fee and I was overcharged for a late fee I did not know but got a statement one month after stating I did not.. Payment was sent October 17th but they don't take payment through PayPal. I think that this should be changed with a company policy and I really don't like my Children's Place at all.

I placed an order with Children's Place on the 17th of October, I cancelled it within 30 mins. The authorization hold is still sitting on my account almost a month later and neither PayPal or TCP is willing to assist me. I've called countless times to have this taken care of and all I have encountered is agent after agent who could care less. Supervisors who hang up in your face and I've been promised a callback FOUR different times but to no avail. I contacted them again today and asked for the number to the Corp Office and the rude rep on the phone gives me a number to their front end customer service. I have never felt so disrespected than I have with this long drawn out fiasco and I see that absolutely nobody at that place cares a bit. Do not shop with this company. The service sucks.

I placed an online order. I received an email stating the order has shipped and a date range of when it would be delivered to the store. I had not received any pick up notification but went to the store on the last date it should have been delivered by. A Children’s Place employee absolutely refused to look for my order without a pick up email from them despite me asking multiple times.

This is beyond belief!!! If you have The Children’s Place credit card, beware of the interest charges on late payments. I purchased uniform pieces for $38.90. The following month I received an errant late payment charge along with our bill for the $38.90. We paid the $38.90, and the late fee was canceled. One month later, today, I received another bill for the same items, only this time for $41.90. When I called, I was told that there was a two dollar charge to cancel the late fee, so I now owe the entire amount again plus the two dollars. Does any of this make any sense to you? It sure doesn’t to me. I have cancelled my card and will NEVER do business with The Children’s Place again.

I purchased a winter coat on 10/4/19. I was charged the full amount on 10/7/19. The item was shipped, and I received it (albeit after 14 days). Transaction complete.. or so I thought. Today, 11/01/19 I found a second charge for the same amount. I went to my bank, they said to call PayPal. Called PayPal. They said they could see that The Children’s Place did indeed send in a request for payment, and they could also see the previous order from October. They were stumped. Had me call The Children’s Place. Spoke to the rudest woman I have ever talked to in my life.

I have been a customer for many years spending hundreds of dollars a year between my myplace credit card and in store! I made a online order that says it was delivered but I never received it. I called the company. They redirected me to the card service. Long story short neither one did anything for me so I’m out a couple hundred dollars as well as my daughter's school clothes!! I will be paying off my card and never doing business with this company again!!! Horrible all around!!!

Drowning in emails. I have called multiple times. I emailed many times. All to unsubscribe from the emails which I get multiples on a daily basis. They keep on promising me to take me off the list but I’m still getting multiple emails a day. I haven’t bought their products in years nor used any of their services. It’s ridiculous and I think they’re just continuing to keep me on their list to piss me off.

This company does NOT care in the least about resolving customer issues! The last THREE orders I have placed online have been cancelled by them. They send me an email confirmation, take the money from my account, then send me an email that they cancelled my order and won’t give a reason why. I called customer service and they had the NERVE to tell me my address didn’t match what the bank has on file for my credit card! I made her get on a 3-way conversation with my bank who verified my address AND that they took the money from my account. Now they claim they need to ‘verify more information’ but won’t tell me what information they need to verify. In the meantime, they took my money and won’t fulfill my order. There is not one person there who actually cares about the customer. They refuse to resolve my issue and I have contacted the BBB.

I bought this item for my son's birthday and my entire had family shirts to match that said the birthday dude’s mom, the birthday dude’s dad, the birthday dude’s brother, the birthday dude’s sister. And when I got my son's birthday shirt it was not this one that I ordered. I called to try to get the correct shirt before his birthday to be told it was a mistake but now they have no shirts left in any size and that I can just return it at my local store. Get NOTHING in return for my son's birthday shirt!! So now I paid for a shirt that I can do nothing with and still have to find my son a shirt in 6 days for his birthday to match my entire family. I will never order from Children’s Place again and will tell everyone I know who has kids. Poor customer service with no solution to a problem they caused.

I always pay my bill 15 days before the due date. For these last few months every time I pay my bill they don’t credit it to my account and add a late fee. When I call them they cannot explain why this is happening. They are crooks even the workers in the store. I always make my payment in person at the Children's Place store. One day I was in a rush I gave the cashier $40 for a payment. A week later I noticed the she put I made a payment of $35 she gave me back $5 which is a lie. I won’t never shop with this store never again. Be aware they are thieves and liars.

Placed an order & the package was showed as delivered but was not delivered. Called customer service & spoke with a "Kevin." Was treated rudely and did not want to offer to help. The call conveniently cut off. Now I have no product and no refund. I will not buy anything from this company and do not recommend anyone else deal with this company.

I have been a loyal customer to your store for 5 yrs. I purchase all of my sons clothing from there. I was finally able to get a credit card there and it helped me out tremendously because I am a single parent. I have never maxed my card out, I have always paid on time, and I even paid my balance in full a few times. Recently I started working on repairing my credit and my score has been fluctuating because of this. One of my initiatives is to pay off my credit cards so I chose to pay off children's place first because it had the smallest balance. Then to my surprise my account has been closed and when I reached out to them to find out why they said it was because of changes in my credit report. I am highly upset and offended that my account was closed because I am trying to clean my credit up to purchase a home and I feel like my credibility means nothing to Comenity bank. Also because they closed my account it made my credit score drop 31 points.

I placed an order a few weeks ago. When I look up the tracking number it says the package is on its way. The city its coming from is an hour and a half from my home. I have called Children's Place customer service a couple of times, not a rep or a Supervisor helped. Neither even apologized for the inconvenience it has caused. I have reached out to USPS and they say call CP. I reach out to CP. They say call USPS. I have emailed their customer services that I still have not received my package and nobody has answered that in two weeks! They are charging me finance charges on products that I have not received. That is AGAINST THE LAW! I have reached out and nobody has helped me. It's messed up.

I purchased the wrong item online because the items were not in store just yet. After using my Place Cash I need to exchange (I didn’t want my money back, I just wanted to exchange) I called the online customer service and spoke to 3 different managers. I explain to them what I wanted to do. What online support proceeded to inform me that if I wanted to exchange I would have to do so in the store, however I tried to explain to them the items were not In store. I asked them could they charge me for the new adult pajamas at the same price that I purchased the others and they said NO!! I really couldn’t believe this. A big company like this and there is no interest in pleasing a customer. As frustrated as I am with this company I wouldn’t even give them 1 star. I sure wish there was a way to get this complaint higher so they can see how they treat customers.

It a shame that they would double their prices during the time to spend the cash rewards. My daughter got a pair of jogging pants, sweater to match, a shirt and a pajamas set for $130 00 but I had $60 in my cash rewards so I paid $68. I couldn't wait for it to be over because I knew the prices would go back down. And they sure did but they saying the clothes are 40% off to get the prices back where they was before the my cash Awards special. So I added the price the clothes were today and it came to exactly $60.00. The price I paid in cash. Shame on the Children's Place for raising the price on their loyal shoppers. I was so upset. I wont ever shop there again.

So I have have $50 PLACE Cash, the items are in my cart already because I am waiting for the start date so that I can utilize my Place Cash. That day comes and they literally double the price of all the items in my cart. If they are raising prices during the time frame of using the Place cash then what is the point? It is a rip off! There is basically no discount! Will never shop here again! Sounds like a bunch of crooks!

I have been purchasing from Children's Place for many years now and today I had the worst experience. Or I'm not even sure what happened but I have used my same account for many years now also. I'm not sure if this is an issue with Children's Place over all or just the store I went to at Town Center Mall in Kennesaw Ga. I had received 8 of those place cash weeks ago and remembered it was time to use them before the deadline. So I went to the store today to get around 160.00 or MORE worth of clothes thinking 80 dollars would be deducted due to the place cash I had and me only paying around 80. I was okay with me paying more of coarse if I went way over knowing I was still going to get 80 dollars off regardless.

I'm very disappointing with Children’s Place. I ordered some clothes for my son and they shipped it to my old address. I changed my old address long time ago and when I ordered my items I checked my address shipping for make sure it was correct. I called customer me services and they told me to pick up my order at my old address. I will never buy in Children’s Place anymore!

I order my daughter school uniform on 8/10 and I received her package on 8/22. Thank God it arrived before school started. I paid the 137 before I read the reviews. So after I was soo nervous. I was starting to think that it's gonna be an issue with my order. Thank God everything work out.

Horrible customer service. I waited on the phone for 38 minutes and I spoke to a person who spoke very very little English and I explained to her the situation and she just kept repeating herself. I am cancelling my store credit card and filing a complaint with the attorney general regarding my money. I placed 2 separate uniform orders on the same at and still have not received them. I have called and emailed this company multiple times and only keep getting a automated email response. Someone needs to take a stand against scamming companies like this. Thank you, Andrea

OK, so I never had a problem in the past with the childrens place, there must be a big issue with them as a lot of people complaining. And mine might sound stupid because who complains about not paying, right? So I ordered back to school during Texas tax free weekend on 08/11/2019 and it states a ttl w/out tax cause they honored the no tax during check out.

I am truly disappointed with the children's place For I have confidently placed an order online (order number **) Only for my order to get canceled. And then when I called customer service. Customer service tells me that my order didn't meet the company's criteria and they have to contact my bank and verify my address information so therefore I provided the customer service rep my bank number. The children place customer service rep kept me on the phone for about an hour and 10 minutes to complete their verification process. Only for customer service rep to tell me that my order still remains canceled. And that the required company procedures was only for verification purposes for future purchases.

From the 10th of August I made an online order and up until this day I haven’t seen my package. I called and report it and no one get back to me about my stuff. It said delivered but nothing came to my address. Children’s Place customer service is so poor. School starts next week and I can’t get the school bags that I order. It’s not my fault if UPS delivered my stuff to wrong address. You guys need to communicate with UPS about my package cause this makes no sense.

Ordered school uniforms from children’s place on Aug14th. They charged my card the same day. I have yet to receive my order. It's been saying processing for forever online and they have charged my card twice. Today is Aug28th still haven’t received my order. Customer service is horrible. They never answer or respond to an email. I will never order/ purchase from them again. Save yourself the headache. DO NOT PURCHASE FROM THEM!! They are full of **!

I ordered school uniforms for my child with express shipping which was $15. Days after the express shipping time period when my order have not yet arrived I call customer service and waited over 40 mins to talk with someone. They apologize and was going to give me a refund for my express shipping and said it will be shipping in 48 hr, that time passed and still no confirmation shipping email. So I decided to call again and wait over 40 mins again for them to tell me I’ll receive a shipping confirmation that night with next day delivery!

OMG please don't order anything online ever!I been ordering from The Children's Place for years for pretty much all of my daughter's clothes but after what happened to me I will NEVER shop here again. On August 15 I ordered my daughter some school clothes and The Children's Place charged me a total of $51.46. I got charged again on the 19th for the same amount. So I called the customer service number and was left on hold for almost an hour just for the customer service representative to tell me they only charged me once! Now this morning I got charged again from The Children's Place! That's 3 times they charged me already, words can't even explain how pissed off I am.

Children's Place is a scam - should be put out of business and the Ceo, Jane T. Elfers should be ashamed. No customer service. I ordered a gift on 8-13-19. It took 14 DAYS TO BE SHIPPED (and only because I filed complaint with the Better Business Bureau of New Jersey). I would still be waiting for gift to be delivered. No response to any phone calls. No response to emails. People being charged for same items over and over on their credit cards. Where are the heads of this company - playing golf and enjoying big salaries while the customers are having to fight to get anything done. All the employees of Children's Place, including the Executive Board should BE FIRED! DO NOT BUY ANYTHING FROM CHILDREN'S PLACE. Scam.

Wow!!! The Children's Place sucks! Beware!! Don’t get a credit card from this company, they are super shady. So I hardly ever charge on the card and I’m always on time to pay, I pay days before it’s even due. My bill is due on the 10th of every month and I paid it on the 9th in the morning and now, I have a late fee?! How can that be?? I emailed the credit department over and over again just to make sure they freaking answer me. They said I changed the amount that was to be paid and that’s why they charged me a late fee! Mind you the balance was 40$ so I gave a 20$ payment. They were asking for the minimum of 35$ as payment instead. I have also changed the payments before, last time I had a 30$ balance and I ended up giving a 15$ payment and it was fine and there was no late fee. Then why is there one now??!!

Oh my god The Children’s Place website is a scam, I made an order for school uniforms on July 7, 2019 from this site and they took it out of my account the same day, I got an email said that the order was in process and had a sure delivery date of July 17, 2019. On July 18, 2019 I received an email saying my package had been delivered. I went to the Postal Service looking for my packages and they say they never delivered any packages to my address. I showed them the email that I received and they was just as confused as I was. I call The Children’s Place 800 number only to be put on hold for 45 minute for the rep to tell me it was nothing they can do because I got free shipping and handling so I had opt out of the insurance on my packages and I had to call my bank to get my money back. As of today not refund or merchandise.

I placed an online order on 8/12 for school uniforms.. They immediately charged my card! Today is 8/23 I just received a text from my bank stating that my card has been charged AGAIN for the same order and en email stating that the order has now shipped. I’ve sent emails and have yet to receive a response... I called the company and the wait time is so damn ridiculous!!! I AM DONE WITH THEM!!

I ordered two backpacks online as my twin boys need bigger ones for school next week. They were "on sale" which I thought was awesome. Yesterday I decided to check the price and it went down $7 per bag so I called to request a price adjustment for the $14 after waiting on hold for 48 mins. The girl who answered barely spoke English and had no idea what I was asking and eventually hung up on me after I answered her three times as to why I was calling. Annoyed, I called back and waited another 48 mins to talk to another girl, told her the story all over again that the priced changed and that I wanted an adjustment. After putting me on hold like five times she finally came back and said, "Ummm ya. We can't do the adjustment because that item was already on sale when you bought it." I said that doesn't have anything to do with it, today it's cheaper than it was three days ago but she still said no and hung up.

They said my order was processing for 2 weeks. They won’t respond to emails, and no one ever picked up on the customer service line. I even contacted them through their Facebook page. No response. No items. No refund. I feel like I’ve been scammed. I’ve bought things off the website many, many times. This is my first experience like this. I don’t know what could have changed.

I recently started shopping online for Children's Place. I have done several orders before the bad one. I set the order on Aug 8th, 2019 and paid for it at time of order. It took 2 plus weeks to ship which never happened before. I got the confirmation that it got shipped in my email. Then the next day my account was charged another $100 dollars. I was on hold for an hour and a half with estimated wait time 30 minutes. Just for them to tell me they are not giving my money back. I'm a single mom of 4 children and that was my gas and some grocery money. The man on the phone said my bank will give me back the money from the 8th and it was just a (hold or pending charge). It was not! I love their clothes and prices but I don't think I will ever do it again. The man was not passionate at all and didn't care that they took my money. Watch what you do online I guess...

Purchased online ordered. Received part of the ordered and missing rest. Contacted customer service after being on hold for over an hour. Once I was able to talk to someone, instead of refunding the money they just gave me reward points. Their shipping is very slow. They take money from your account way before they ship.

I placed my order for school uniforms on 7/24, they shipped it 7/27. School started 2 weeks ago and I had to rush out and purchased uniforms from another store as my order has not arrived and it is now August 21, and Customer Service has no idea what happened to my order plus when I try to track my order it says "tracking information is not available". I'm on the phone right now with their Customer Service Dept and have been on hold for 84 minutes!!! I don't recall ever having such a bad or worse experience with a company. This has to be the worse I have ever encountered. NEVER purchasing from them again.

Where is my Child Uniforms???? I placed an order on August 14th 2019 and still the website only shows as processing??? With 5 days until school starts??? I tried to call and sit on hold for over 30 mins just to be disconnected??? No way in this world am I EVER ordering or shopping at this company again.. In reading others have had the same issue? Why isn't this being addressed! Taking people's money and not providing goods and services is stealing! Absolutely disgusted! And let me guess... am going to have to go through hell and back for a refund??

If I could give them 0 stars I would. I purchased two separate orders online August 19, 2019. They were running a promotion to where if you spend $20 that you will receive $20 in Place Cash. I spent over $20 on each of my orders and was only rewarded $30 in Place Cash when it was supposed to be $40 in Place Cash rewards. Also on one of my orders they cancelled one of my items when the item I wanted is still showing on their website as available in the size I needed. I called customer service but like everyone else experience I waited over an hour and a half just for a representative to pick up the phone and hang back up on me. I tried calling again and waited another 40 minutes and still no response.

Like every other review I have read, I placed an order on 8/7/19 and just checked my order status and it said “order processing.” I waited an hour and a half on hold (estimated wait time was 30 minutes) and finally someone answered the phone. I was told that there was a high number of online orders and as a result the shipping department was not updating order status. She told me that she would expedite shipping so that I get my items on Wednesday (day 10 of the 7-10 business day window they promise). She claimed my order was ready to go and within an hour I would get shipping info. We will see.

I love the outfits at The Children’s Place for my new baby niece. But the wait times 2 weeks and it hasn’t even shipped yet. I still have no shipping confirmation. And don’t even think about calling to find out what the hold up is on your purchase because you’ll be on the phone waiting for a very long while. I’m on hold right now 53 minutes and counting, bottom line is The Children’s Place Customers Service SUCKS.

On August 13, 2019, I placed an online order to Children's Place for school uniforms. It is now the 19th of August, and my order is still pending. I called the customer service number, held for over an hour and was then hung up on in the middle of my cancellation. I also sent an email to customer service and the automated reply indicated to call the customer service number for "immediate assistance." It should be noted that a customer is already advised (by recording) upon calling the number that 1) the wait time will be up to 30 minutes and 2) that orders may take up to 10 days to process. It did not indicate this when I was making my online order. Had it, I would have taken my business elsewhere. I've filed a complaint with my local Better Business Bureau as well. I suggest everyone do the same. This is unacceptable.

Another mom here that ordered her kid's school uniforms online. I placed the order on 8/9/2019 and 11 days later my order is still in processing status. Tried several times to call and they never pick up, have not gotten a response to the emails I wrote either. My MIL bought the kids some jackets from here also and she is having the same problem. This is the last time I am ordering anything from this place.

Is this company shut down or something? Right along with everyone else I placed an order 8/7/19. I sent an email requesting an update on 8/15 with no response. Today is 8/19 and I have tried several times to call with no one answering the phone. Horrible customer service and I will never purchase from them again!! At this point I just want to cancel the order but can't get a hold of anyone.

Just like everyone else I placed a big order for back to school. With me having 5 girls and trying to save money I decided to buy here. I always buy online and receive my order within 1-2 weeks. I check the order status of my package every day and it still says processing. Some a company that offers credit cards, rewards, cash back and low prices are sure in over their heads. I understand that it may be a lot of orders but I've ordered from other clothing stores and I've already received my items within a week. I emailed that I wanted to cancel my order but no response. I opened a credit card with them and never received it either. It's been 8 days and I still heard nothing from no one because you can't get through to anyone. The prices and promotions are good but their shipping policy is terrible. Its says 10 days but it haven't even shipped. Should of bought in stores instead of online. Now I know.

Never dealt with such incompetent people in my life. I truly like the store and its clothing, but the employees they have hired for, their Customer Service Reps, need desperate training. If they don't upgrade them and their response time on speaking with someone, they are going to lose a lot of business. Nobody wants to deal with idiots or having to wait 30 minutes to do so!!

Just like everybody else I placed an order on August 7, 2019 a few days before my children would be starting school. I knew that I should have the items right BEFORE school started so I ordered $40 worth of uniforms for my son & 2 shirts for my daughter.. It is now August 17 and it still says the order is processing! I can see why they are shutting stores down this year! This is definitely my last and final order I will place with this company!

I have been purchasing clothes from Children's Place for a long time, and I have never had such a terrible purchasing experience. I love that they have cute clothes for a good value but I will never purchase clothes again without allowing at least 2 weeks shipping time. I placed an order on 8/4 for back to school clothing and chose free shipping. I thought there would be plenty of time for clothes to arrive based on my past shopping experience with them. In fact, I did receive all back to school items from other stores I purchased from. But the clothes I purchased from Children's Place did not arrive in time for my daughter's first day of school and it was really disappointing.

I placed my order on the 8th of August 2019, and here I am on the 17th of August with a status of "order received". I've called their customer care center 5 days in a row to cancel the order. I remain on hold with music for over an hour every time with no answer, eventually giving up due to other responsibilities. Prior to ordering I received a notice that I was pre-approved for a $500 credit line. I used $80. I've been ordering from Children's Place for 4 years, however this is my first time using their card. I tried to cancel the transaction with the card company, no success. I'm assuming my order will process AFTER I get interest placed against me for using the card. I'd really like to pay the balance, yet again, can't due to the order not being processed. Rock and a hard place. Don't recommend to anyone attempting to re-establish credit.

I placed an online order on July 25th for school clothes. As of August 16th, I was still missing an item. Sent 2 different emails and got no response... Had to sit on hold almost an hour and a half to FINALLY get a refund. I will NEVER make an online purchase with them again, most horrible experience.

I ordered girls polo school uniform 11 days ago. My debit card was charged. I never received a confirmation email nor did I receive my items. I call customer service waiting for over 40 mins on the phone. No one picked up the phone. I called several times. Still no customer assistance.. I decided to go in the store. I showed the sale clerk my confirmation number. She said it’s not showing in the system and there is not she can do. She gave me a card to call customer service about my order. I called the number on the card. Still no one picked up the phone. Very disappointed ☹️ So is my little one because she was looking out for her school uniforms.

We submitted an online order on 8/8/2019 for only 2 pairs of Jeans. Till this day the order is still processing. We decide to call the 1800 number just to wait over an hr. So we hung up, after deciding to wait it out again we waited for an hr and 30 min. When we got ahold of a customer service rep he was very rude. After getting nowhere with him we ask for a supervisor and he hung up on us. I'm sure Children's Place will be going out of business soon.

Ordered August 6th still says processing never shipped. School starts Mon and my kid has no clothes because they refuse to ship. Have been on hold over an hour trying to speak to someone with no one answering. This is ridiculous

Just like all the reviews I have the same complaint. I thought by ordering online I would've got it faster, but yet my kids will be starting school. In a few days, and still no uniforms. I will not never buy anything else for Children's Place, and will not recommend it to friends or family. The most sad thing is you can't even speak to a live person. Because the phone hangs up on you after it says it pre-recorded voicemail. I will not spend anymore of my hard earn money here in this establishment. Smh!

I wish I read some of these reviews before I placed my order!!! I placed my order on August the 5th it still says order processing. I've never seen it take this long.. I've never had an issue with orders or shipping, but this is ridiculous. I've called several times and not been able to get through because of the long hold times. I have also sent 2 emails and got nothing. Not sure what's going on. I also read they are closing 45 stores.

As I read these other reviews it makes me wonder what is going on with this company. I placed an order on 8/11/19 as same as everyone else my order still says processing, you can’t get a answer from customer service nor emails answered . With over 306 reviews of the same issues this should make the news and some attorneys should step in. Smh. I’m beyond glad I’m only out of 49.95$ and not hundreds.

I ordered some polo shirts and uniform pants for my kids. They were supposed to be available in the store for pickup between August 4-8 but didn’t get an email till the 9th that they were ready for pickup when I wasn’t available any more to pick up the order. The order was gonna be cancelled and returned on the 16th if not picked up so I called the store on the 15th to to see if my husband “with the same last name and same address” could pick it up or if it could be held till I got back and was told no and asked to call customer service. I did, was on hold for 58 minutes before talking to a rep who tried to help but was told he couldn’t add my husband as an alternate person to pick up and he also called the store to see if they could hold the order but was told, "no."

Like everyone else, I placed a large back to school order on 8/16/19 and it still states order received. I have called them with the response they have a high call volume and then it hangs up on me. I have emailed them twice with no response. I have never had an issue with online ordering before and this is truly unacceptable. They need to let everyone know what the problem is and refund our money!!!

I placed an order a week ago for uniforms for my son, it’s been a week now and my order is still “processing”. I cannot get through to them over the phone as the automated system keeps saying they’re “experiencing high call volumes, call back later” and it hangs up. I’m very frustrated and mislead. I’m worried I won’t have his uniforms before school begins. I ordered a backpack from another website on the same exact day as I ordered the uniforms from The Children's Place and the backpack came days ago!! Yet The Children's Place hasn’t even SHIPPED my order yet! Very disappointed.

We have been purchasing clothes for our daughter from The Children's Place for 12 yrs! They have never had great customer service. But it was not terrible. Until now! Now you can't get them to ship your purchases. They won't answer the phone or respond to your emails. It is incredibly unprofessional and disappointing!!! Remember...you can file a fraud claim with your bank if they take your money without shipping your goods and providing a TRACKING NUMBER and you can always file a complaint with the BBB of New Jersey (their Corp HQ) and file a complaint with the FTC. They better do better before they no longer have a business!!!

Place order over a week ago, still states processing. Attempted to call, line states over average call volume, no option to hold and just hangs up. Emailed with no response. Out $200. Attempted to save time and money and now wasting more of both due to this.

Wish I would have read all these reviews before shopping. I spend over 90 bucks on baby clothes and 4 uniforms and still nothing. It’s been processing since 8/8/19. It’s now 8/14/19. It said it would be shipped within 10 days and still no other info on my order. Very annoyed. I better get a refund on my credit card. A full refund if my items never show up. I should have just went in a store???? Now I have to go buy more uniforms. Hopefully I can find some???? Don’t shop online. They must be having trouble getting all these orders in. SMH. Extremely disappointed.

I made a purchase on August 3, 2019. It has been in the "processing" phase since that date. (Today is Aug. 14, 2019). I called and have been bumped off because of "high call volume" and it hangs up on me. I sent an email... still waiting. Finally, my card has cancelled this order because it was 'sitting' out there.

I placed an order on 07/30/2019 for school uniform shirts for my son. I never received a confirmation email and when I log onto my account it doesn't even show I placed the order. I called customer service after a few days of getting nothing and was told they had no record of my order although they took the money out of my checking account. Then out of the blue on 08/05 I got an email stating my order had shipped! I have been trying to track it ever since and USPS states only a label has been created but they have not received the order to ship and it has stated the same ever since.

I made an order on August 4th. I placed an order for shirts, cardigans and tights for my daughter. I went to a different site for skirts and shoes. I have not received any info on my order from The Children's Place. Only says it's being processed and my daughter already started school last week... The call line full, email is full. This is horrible. I really thought it was a well trusted place.. We are having a hard time with money right now and this chunk of money wasn't something we are able to just throw in the trash like this.

I purchase clothes online. Well it's been a nightmare. It took The Children Place over 10 days to processing when they said the items would be delivered 10 days. I emailed several times to find out why, no response. Also, I called, customer service line recording said to high volume calls and to call back at another time and was disconnected. I called and choose the credit card department and talked to John **. I then explained my concern, his response can't help and wanted to transfer me to customer service I told him no because I just get recording and get disconnected. The response from him was well what do you me to do because I can't help you - too bad too sad.

I placed an order on 7/27, received only 2 of the 8 items I ordered. The other items were supposedly shipped, but have been stuck at "on its way" in tracking for ages. I received an email saying that the order would arrive the next day (8/1). Well that never happened. on 8/1, the package did not show up and the status changed to "on its way" that night. On 8/9, I called in and, after a lengthy hold and conversation with a rep, I was set to to be issued a refund in the amount of 27.78. Today (8/13), I have received an email saying I will be credited only 7.44. As I type this review, I have been on hold for over 30 minutes trying to settle this matter. No matter how good he sale, STAY AWAY FROM THE CHILDREN'S PLACE. If you must buy from them, go into the physical store. I will be putting my review everywhere I can find to put it, so no one else wastes their time and money.

I order from this place all the time and never have a problem. Shame on me for having too much faith in this company. I have submitted and PAID for x2 different orders and have yet to have any type or response. Money has been deducted from my account yet and still my kids have not received their items. It does say in my account that order was received but no other information is available after that. The orders have been processing for over a week now. I have been left with no other choice but to go out and try to find whatever clothes have been picked over to get my girls ready for the 1st day of school which is less than a week away. Thanks Children's Place for showing me who you truly are....Deceptive, misleading, scammers and definitely UNRELIABLE!!

I placed a $400 order to Children's Place for school uniforms and clothes for my two kids in July. Order is still not shipped. I can't afford to spend another $400 to buy enough clothes until the order comes. I deserve at least a gift card or refund. I have no idea what's going on with my order, no one will answer or respond to emails. School has started and still no clothes. It needs to be investigated.

Children’s place order # **. I placed this order on 6/20. There were 31 items in this order and as of 7/26 the Chicago Ridge store had not received my order. Saving 5% was not worth the headache of not receiving my items when promised. Customer service is no help and they only told me the order was at a distribution center. I finally got a text stating 24 items were re-shipped. After traveling for 45 mins to the store and picking up my package, there were only 14 items in the package and 14 items listed on the packing slip. As of today, 8/12, I continue to try to get my money back. I’ve filed a complaint with my credit card.

I have never had issues at the store, however, I just placed an online order and the time they are taking to process it seems unreal in the modern days where we buy so much online! I placed two orders on 8/3/19, taking advantage of the tax-free week in Florida. After realizing I have not received any email notifications regarding my orders being processed and shipped, I logged into the Children's Place website only to confirmed that the status of both of my orders is "RECEIVED"!!!! Once I open the order for further tracking it states "Order Received: Processing". Nine days to receive and start to process my orders is just unacceptable, especially taking into account school is about to start and they are selling school uniforms! I hope this company makes some investments to make sure their online ordering services improve, otherwise, I do not believe they will be able to thrive. Very, very disappointed!

So I placed 2 orders, one on 8-1-19 and 8-2-19 which when you placed the order it says it’s going to be delivered within 7 to 10 business days. It is now here 12 August which my shipment is still in the process of being delivered and there’s another delay. My kids start school tomorrow. I can’t cancel the order since it’s on its way but I just received an email saying “Running a bit behind.“ Really. I would have never ordered from them if I knew I wasn’t going to have my kids' school clothes on time. Do yourself a favor and shop elsewhere.

Ordered the kids uniforms for school in July. They sent me someone else's order with toddler clothes. After calling and calling without being able to get through for days, I finally contacted someone. They said they would ship it out and to send the other items back. I had to pay $40 for Uber to get to UPS and sent it back. Still have yet to hear anything and my son was stuck wearing old clothes on the first day of school. Do not buy from this company. They don't care about their customers and now it looks like I'm out the money, clothes, and the money for the Uber to send them the toddler clothes back. Only reason I gave one star is to be able to submit this review.

I placed two orders recently, one on 08/06/19 and one on 08/07/19. I received the order confirmations by email, and the money held on my credit card for both order. After a week with no shipping confirmation, I decided to call. But, every time I call customer service, the line is busy. I tried emailing customer service, but only received a generic email response saying that there is a high volume of emails so their response may be delayed. Then, both of my orders appear to have been cancelled. There is no order history when I log into my Children's Place account, all of my rewards points that I've accrued are gone, and the money is no longer being held from my account. I think it's horrible that they can cancel orders without letting customers know why, or without offering any substitutions or discounts towards future orders, especially right before school starts when a lot of families are counting on these orders.

I placed an order 8/03, every time I check status it says processing. Attempted to call over 15 times and get high volume of calls then it hangs up. I sent email and got same message. These are my Son's school clothes. He had to start school without them!!! I'm beyond pissed off!! WE NEED ANSWERS RIGHT NOW OR GIVE OUR MONEY BACK RIGHT NOW!!!

I ordered school uniforms, shoes, lunchbox, socks, and a water bottle 10 days ago, and my order is still processing. My child had to start school without new items and is very disappointed. Customer service is unreachable over both the phone and email. The phone sends you to a VM that states they’re experiencing high call volume, to call back later, and then disconnects. Email also sends an auto response of high email volume and they’ll respond when they can. They never respond though! It looks like the same thing is happening to hundreds or thousands of customers all over the country!

I ordered on August 2. The items have just shipped on August 12. Ok, that's fine, but they charged my card twice. That's over $200.00. I've tried calling the customer service line multiple times today. The number is busy. I've never experienced anything like this from a legit company. I am very pissed off. They charged me on the 2'nd of August, and again on the 12th. I will never order online through them again.

Very disappointed at The Children's Place! Ordered on 8/3 and still haven't received a tracking number. My children start school next week and I am still waiting on their school clothes. I swear I probably could have ordered from China and received that by now!

Like many others have reported I ordered school clothes for my grandchildren on 8/2/2019. Received an email saying the order was received but no other details at all. I have been trying to call since Friday 9th to check the order status and get a recording saying high call volume and then hangs up. I emailed the contact us on the 10th. Still have received any answers.

I placed an order over 8 days ago. Zero updates and after many sent emails, zero replies. I have tried calling in only for an automated robot to come on and say they’re experiential high volume calling and hung up on. Can’t get through on their social media pages, nothing. Us customers who trusted in The Children's Place for back to school clothes, uniforms, coats, socks, you name it are now being left hanging. How hard would it be to put up an automated message informing us of delays or solutions instead of some idiot telling us we can’t get through and to try later. Later? I’ve been calling for days. ALL hours of the days. This is completely unacceptable.

I am usually very happy with how quickly I receive my orders from The Children's Place. But not this time!!! I ordered 9 polos for my son on August 4th. They charged my card, sent one email saying that my order is being processed and I'm still waiting on my order as of today (August 12, 2019). I have emailed and got an auto response saying my case will be reviewed and they are experiencing a large amount of emails at the moment. That was over a week ago and I'm yet to hear from someone! I've also called a good 50 times and every time I get the hung up on by the automated system! This is the last time I will ever order from them again!!

I placed an order 8/2 and here it is 10 days later still no word on my children's school clothes. The CS number has not been able to connect to a live in the last week. I need to know WHERE is my order and whether they will be honoring my order. $250.00 hold on my CC and no one can tell me where the order stands. If I have to go and repurchase items from another retailer I will be requesting a credit immediately. I do plan on filing a BBB complaint as well after I am done with this review. I don't think a company as big as CP should leave their customers out in the dark. Shame on you to not even have a representative available to at least cancel the order completely.

I had placed an order for my nephews on August 4th. They pulled the money out but I NEVER got my stuff. I sent so many emails and yet haven't heard back from anybody. I call and can not get through to ANYBODY. This is so crazy and I would never shop here again. If you don't want to be scammed out of money do not shop here.

I submitted an order for uniforms on 8/1. I was fine with the 7-10 day shipping time so I didn't really check until today only to find out that the status wasn't updated AT ALL. School starts in 3 days and there is nothing I can do now except cancel the order until they get their stuff together. Seems to me that their "amazing deal" on uniforms got them more attention than they wanted and now they're overwhelmed with orders.

I placed a very large order on 8/3. 5 pairs of shorts, 6 pairs of jean's, 2 packs of socks, 2 windbreakers and 2 shirts. I've been checking daily for it to ship. I saw other complaints on Instagram and Facebook and realized it was shipping late. I accepted that. Today, I woke up to my recent orders blank. They seem to have cancelled my order and not even notified me. The charge is still on my account and I would like an explanation. I've been shopping with them for years! I believe they decided I got too big of a discount and because they are overwhelmed, I'm not worth their time. Order **.

I recently ordered items from them online and I got email saying at one point that they are having sorting issues in Georgia and that there will be a delay. Well when I received the item the outside shipping label was for my home but the order slip and clothes inside were for someone in Texas! I have tried calling numerous times to get recording saying they are experiencing high caller volumes and to try later then it hangs up! I then wrote to them to get a case number but it also saying they are experiencing high email volumes! I am so ticked that all the clothes I bought my grandson for school are delivered to someone else and if they think I am going to pay for items I didn't get they are so wrong! I plan on calling my store to see if they can help! I wrote to the credit card company. I have with their logo so they know I didn't get items and that I will not pay for items I didn't get! How the heck are you supposed to get a hold of these people?

I placed an order in July and I received my order on the date expected. Problem I was missing 2 items. I contacted customers service. I can't get through due to high call volume and it hangs up. I've been calling for two weeks, sent several emails and still no answer. I talked to the store and they stated they were unable to get through. What am I supposed to do? It honestly makes no sense it's going on 3 weeks.

As you all have read about the other reviews I am in the same boat! But my order in last week I still see it processing. I have never had this issue with them before so I called. Well every time I call it hangs up so I finally picked the last option and someone got on the phone and told me it's because of school uniforms and so many people are ordering them. She told me I would get an email within 24 to 48 hrs when I have not received one and I also emailed them before I called and still no response. Very unprofessional!!!

I placed an order on 8/03 for my son's school clothes. They deducted the money right away from my account but yet my order is still showing "processing". I have emailed them THREE TIMES with no response. I have called their customer service number SEVERAL times for it to tell me that they are experiencing a high call volume and then disconnect the call. I have ordered from The Children's Place several times in the past and never had an issue. I am so upset! These are my son's school clothes! Now I am placing an order elsewhere and paying for overnight shipping while my order with The Children's Place just hangs in the black abyss. I will NEVER EVER order from them again! At the very least they could send out an email explaining the delay. They sure send me enough emails on a daily basis about sales!

I placed an order July 31st for the majority of my son's school clothes. I received I shirt and pant. Then this morning I woke up to a refund for the remaining items. I have called, the phone line gives the message that they have high call volume to call back. SO here I am within days of school starting and I have to go shopping for the clothes I thought was already purchased.

I order uniforms for my kids and when I got the uniforms I open them up the day before school. They were so wrinkled it look like the clothes been wash and hung out to dry, I had to iron every last pair of pants, every last shirt. That's unacceptable when I'm paying almost $200 for clothes that I order online. I never in my 44 years on earth order any clothes and got them so wrinkle that you can't go nowhere looking like that.???

Everything everyone else below is experiencing is the truth. I have no idea what's going on with my order, no one will answer or respond to emails. They are running a very shady business right now and this is not fair to working people trying to provide for our children. School starts in 2 days and no clothes. It needs to be investigated.

I ordered some items for my girls for an event, and the 5 days later I went to check status on it, it hasn’t even shipped out. I called directly and spoke with someone who was clueless on everything. I wanted the number to the distribution center and she said they don’t have phones. Also she said she has no idea when it will ship and can’t find out. I have been on hold waiting to speak with a manager and it’s now been 26 min. Do business elsewhere.

I wish I would have researched the company before purchasing the product online. I assumed since I have seen the stores in the mall, this was pretty legit company. I placed my order on 8/2, waited two days and did not receive any correspondence at all. I decided to log onto my account and research the status of my order, only to find my recent orders to be blank.

I have been a customer with Children's Place over 20 yrs. And this is the first time I have had such a horrible experience. I placed my order online (school uniforms & shoes for my daughter). I use my 25% off b-day coupon combined w/ Taking tax free weekend in FL on Monday evening 8/5/19. My online purchase was confirmed for just $59.00 in an email (I was so happy saved big, so I thought) since most times I forget to use my my Place Cash--they expire before I remember them. Next morning I woke up to a email stating it was cancelled?? :( I was so puzzled??? The email said I needed to call customer service for more details why my order was cancelled.

I made 2 orders a week apart. The first order was to be shipped to the store. I was given a pick-up date of August 7. When I went to check to see if my order has arrived, the date is switched to August 21. That order contained my kids’ uniforms. Their suggestion was to give me 25% off and I drive to another store. There is only 1 Children’s place within 30 miles of my home. They have nothing in stock. So the next suggestion was to give me 300 points. What in the world are my kids going to do with 300 points when school starts. NOTHING!! Now, I have to waste time, money, and energy to look for more uniforms. A lot of fun that will be especially since school starts in 5 days.

I placed an order online for my children's school clothes on July 31, 2019, I have never received such poor service. My order is still in processing status. Trying to reach customer service for days no answer by phone and you can not get through line. I have emailed and there has been no response. This has been an extreme inconvenience and my money has been deducted from my account. Their social media team sure can post about sales every day and can't respond to the thousand of complaints and questions. This is bad business. This is wrong and need to be resolved immediately and compensation should be given.

Updated on 08/14/2019: So like 3 days ago I received an email stating that the rest of my order should be arriving on 8/15. Let's see you if it’s true! Mind you that my children already started school and I feel like returning their stuffs back as soon as I get it (if I get it) because I already bought them uniforms :/ I will be posting on 8/15 or 8/16 to give any update.

I placed an online order for my kids school uniforms on 7/23 & they have yet to be shipped out. I understand there are hundreds of people ordering school uniforms online, but they could at least respond to an email or something. Communication is everything! School starts tomorrow & my order hasn't even been shipped! I just want my money back!!! Never again!

MY name is Sylvonne **. I am very dissatisfied with The Children's Place. They canceled my order without my consent and still they charge my account and I am still yet to receive the products or get reimburse. Every time I called it's say experience high volume of call. I email same thing. No explanation. No way of getting my money back but I intend to take this further. It's the worst store and the worse online experience I ever had and I am actually a customer of The Children's Place stores and this turn me off. I place my order July 24th 2019 and no matter how you call no answer. This company is worst than a thief.

Re: We'll let you know when it ships. But first, save this email just in case! Order Date: 07/30/19 Order Number: **. I ordered on 7/30 and still haven't received shipping info. It has been a week and I ordered these items for a gift and need them this week. I have emailed twice and have not received a response. I have attempted to telephone them three times and the recording states "we are receiving a large number of calls. Call back later". Click, disconnected. I am tempted to contact my credit card company and cancel the order.

I ordered school uniforms on July 30. I went back online the next day to review my order. It was not there. It stated I did not have any orders. I called the customer service number. Spoke with a guy. He stated it takes 48 hours for an order to be reviewed online which makes no sense because I order online a lot and I always can go back and review my order. I never ordered online with this company so I don't know how their online orders work.

I placed an order on July 27th, received an email that my order has been canceled with no explanation but yet you charged my account for $218.72. I've been calling since Monday but your automated system keeps saying you are experiencing high call volume and the line will cut off. But yet, when I get through to other departments, they are very unprofessional and will hang up on me! What kind of customer service is this? I need my money back asap please and don't you think it will be great for customer to know why an order was canceled? Very disappointed with your customer service!!! Never experience this kind of service in my life.

I placed an order on 7/28/19. We are a military family and had moved so when I placed my order it doesn't ask to verify your address. I called first thing Monday morning and was told the order was confirmed and that I could not make changes. It's now Thursday and they are still preparing my order. Every time I call it states they are experiencing a high call volume and to call back. Then it hangs up on me. At this point I just want to cancel my order. I will never order online from this company again. It's sad that with technology this company doesn't have it together.

I got double charged with proof from my bank and my emailed receipt. Was told I would get a return in 3-5 days which didn't happen. I can't get them to answer the phone or email me back. The store in Foley, AL could care less. Terrible customer service.