The Children's Place Reviews

I love the outfits at The Children’s Place for my new baby niece. But the wait times 2 weeks and it hasn’t even shipped yet. I still have no shipping confirmation. And don’t even think about calling to find out what the hold up is on your purchase because you’ll be on the phone waiting for a very long while. I’m on hold right now 53 minutes and counting, bottom line is The Children’s Place Customers Service SUCKS.

On August 13, 2019, I placed an online order to Children's Place for school uniforms. It is now the 19th of August, and my order is still pending. I called the customer service number, held for over an hour and was then hung up on in the middle of my cancellation. I also sent an email to customer service and the automated reply indicated to call the customer service number for "immediate assistance." It should be noted that a customer is already advised (by recording) upon calling the number that 1) the wait time will be up to 30 minutes and 2) that orders may take up to 10 days to process. It did not indicate this when I was making my online order. Had it, I would have taken my business elsewhere. I've filed a complaint with my local Better Business Bureau as well. I suggest everyone do the same. This is unacceptable.

Another mom here that ordered her kid's school uniforms online. I placed the order on 8/9/2019 and 11 days later my order is still in processing status. Tried several times to call and they never pick up, have not gotten a response to the emails I wrote either. My MIL bought the kids some jackets from here also and she is having the same problem. This is the last time I am ordering anything from this place.

Is this company shut down or something? Right along with everyone else I placed an order 8/7/19. I sent an email requesting an update on 8/15 with no response. Today is 8/19 and I have tried several times to call with no one answering the phone. Horrible customer service and I will never purchase from them again!! At this point I just want to cancel the order but can't get a hold of anyone.

Just like everyone else I placed a big order for back to school. With me having 5 girls and trying to save money I decided to buy here. I always buy online and receive my order within 1-2 weeks. I check the order status of my package every day and it still says processing. Some a company that offers credit cards, rewards, cash back and low prices are sure in over their heads. I understand that it may be a lot of orders but I've ordered from other clothing stores and I've already received my items within a week. I emailed that I wanted to cancel my order but no response. I opened a credit card with them and never received it either. It's been 8 days and I still heard nothing from no one because you can't get through to anyone. The prices and promotions are good but their shipping policy is terrible. Its says 10 days but it haven't even shipped. Should of bought in stores instead of online. Now I know.

Never dealt with such incompetent people in my life. I truly like the store and its clothing, but the employees they have hired for, their Customer Service Reps, need desperate training. If they don't upgrade them and their response time on speaking with someone, they are going to lose a lot of business. Nobody wants to deal with idiots or having to wait 30 minutes to do so!!

Just like everybody else I placed an order on August 7, 2019 a few days before my children would be starting school. I knew that I should have the items right BEFORE school started so I ordered $40 worth of uniforms for my son & 2 shirts for my daughter.. It is now August 17 and it still says the order is processing! I can see why they are shutting stores down this year! This is definitely my last and final order I will place with this company!

I have been purchasing clothes from Children's Place for a long time, and I have never had such a terrible purchasing experience. I love that they have cute clothes for a good value but I will never purchase clothes again without allowing at least 2 weeks shipping time. I placed an order on 8/4 for back to school clothing and chose free shipping. I thought there would be plenty of time for clothes to arrive based on my past shopping experience with them. In fact, I did receive all back to school items from other stores I purchased from. But the clothes I purchased from Children's Place did not arrive in time for my daughter's first day of school and it was really disappointing.

I placed my order on the 8th of August 2019, and here I am on the 17th of August with a status of "order received". I've called their customer care center 5 days in a row to cancel the order. I remain on hold with music for over an hour every time with no answer, eventually giving up due to other responsibilities. Prior to ordering I received a notice that I was pre-approved for a $500 credit line. I used $80. I've been ordering from Children's Place for 4 years, however this is my first time using their card. I tried to cancel the transaction with the card company, no success. I'm assuming my order will process AFTER I get interest placed against me for using the card. I'd really like to pay the balance, yet again, can't due to the order not being processed. Rock and a hard place. Don't recommend to anyone attempting to re-establish credit.

I placed an online order on July 25th for school clothes. As of August 16th, I was still missing an item. Sent 2 different emails and got no response... Had to sit on hold almost an hour and a half to FINALLY get a refund. I will NEVER make an online purchase with them again, most horrible experience.

I ordered girls polo school uniform 11 days ago. My debit card was charged. I never received a confirmation email nor did I receive my items. I call customer service waiting for over 40 mins on the phone. No one picked up the phone. I called several times. Still no customer assistance.. I decided to go in the store. I showed the sale clerk my confirmation number. She said it’s not showing in the system and there is not she can do. She gave me a card to call customer service about my order. I called the number on the card. Still no one picked up the phone. Very disappointed ☹️ So is my little one because she was looking out for her school uniforms.

We submitted an online order on 8/8/2019 for only 2 pairs of Jeans. Till this day the order is still processing. We decide to call the 1800 number just to wait over an hr. So we hung up, after deciding to wait it out again we waited for an hr and 30 min. When we got ahold of a customer service rep he was very rude. After getting nowhere with him we ask for a supervisor and he hung up on us. I'm sure Children's Place will be going out of business soon.

Ordered August 6th still says processing never shipped. School starts Mon and my kid has no clothes because they refuse to ship. Have been on hold over an hour trying to speak to someone with no one answering. This is ridiculous

Just like all the reviews I have the same complaint. I thought by ordering online I would've got it faster, but yet my kids will be starting school. In a few days, and still no uniforms. I will not never buy anything else for Children's Place, and will not recommend it to friends or family. The most sad thing is you can't even speak to a live person. Because the phone hangs up on you after it says it pre-recorded voicemail. I will not spend anymore of my hard earn money here in this establishment. Smh!

I wish I read some of these reviews before I placed my order!!! I placed my order on August the 5th it still says order processing. I've never seen it take this long.. I've never had an issue with orders or shipping, but this is ridiculous. I've called several times and not been able to get through because of the long hold times. I have also sent 2 emails and got nothing. Not sure what's going on. I also read they are closing 45 stores.

As I read these other reviews it makes me wonder what is going on with this company. I placed an order on 8/11/19 as same as everyone else my order still says processing, you can’t get a answer from customer service nor emails answered . With over 306 reviews of the same issues this should make the news and some attorneys should step in. Smh. I’m beyond glad I’m only out of 49.95$ and not hundreds.

I ordered some polo shirts and uniform pants for my kids. They were supposed to be available in the store for pickup between August 4-8 but didn’t get an email till the 9th that they were ready for pickup when I wasn’t available any more to pick up the order. The order was gonna be cancelled and returned on the 16th if not picked up so I called the store on the 15th to to see if my husband “with the same last name and same address” could pick it up or if it could be held till I got back and was told no and asked to call customer service. I did, was on hold for 58 minutes before talking to a rep who tried to help but was told he couldn’t add my husband as an alternate person to pick up and he also called the store to see if they could hold the order but was told, "no."

Like everyone else, I placed a large back to school order on 8/16/19 and it still states order received. I have called them with the response they have a high call volume and then it hangs up on me. I have emailed them twice with no response. I have never had an issue with online ordering before and this is truly unacceptable. They need to let everyone know what the problem is and refund our money!!!

I placed an order a week ago for uniforms for my son, it’s been a week now and my order is still “processing”. I cannot get through to them over the phone as the automated system keeps saying they’re “experiencing high call volumes, call back later” and it hangs up. I’m very frustrated and mislead. I’m worried I won’t have his uniforms before school begins. I ordered a backpack from another website on the same exact day as I ordered the uniforms from The Children's Place and the backpack came days ago!! Yet The Children's Place hasn’t even SHIPPED my order yet! Very disappointed.

We have been purchasing clothes for our daughter from The Children's Place for 12 yrs! They have never had great customer service. But it was not terrible. Until now! Now you can't get them to ship your purchases. They won't answer the phone or respond to your emails. It is incredibly unprofessional and disappointing!!! Remember...you can file a fraud claim with your bank if they take your money without shipping your goods and providing a TRACKING NUMBER and you can always file a complaint with the BBB of New Jersey (their Corp HQ) and file a complaint with the FTC. They better do better before they no longer have a business!!!

Place order over a week ago, still states processing. Attempted to call, line states over average call volume, no option to hold and just hangs up. Emailed with no response. Out $200. Attempted to save time and money and now wasting more of both due to this.

Wish I would have read all these reviews before shopping. I spend over 90 bucks on baby clothes and 4 uniforms and still nothing. It’s been processing since 8/8/19. It’s now 8/14/19. It said it would be shipped within 10 days and still no other info on my order. Very annoyed. I better get a refund on my credit card. A full refund if my items never show up. I should have just went in a store???? Now I have to go buy more uniforms. Hopefully I can find some???? Don’t shop online. They must be having trouble getting all these orders in. SMH. Extremely disappointed.

I made a purchase on August 3, 2019. It has been in the "processing" phase since that date. (Today is Aug. 14, 2019). I called and have been bumped off because of "high call volume" and it hangs up on me. I sent an email... still waiting. Finally, my card has cancelled this order because it was 'sitting' out there.

I placed an order on 07/30/2019 for school uniform shirts for my son. I never received a confirmation email and when I log onto my account it doesn't even show I placed the order. I called customer service after a few days of getting nothing and was told they had no record of my order although they took the money out of my checking account. Then out of the blue on 08/05 I got an email stating my order had shipped! I have been trying to track it ever since and USPS states only a label has been created but they have not received the order to ship and it has stated the same ever since.

I made an order on August 4th. I placed an order for shirts, cardigans and tights for my daughter. I went to a different site for skirts and shoes. I have not received any info on my order from The Children's Place. Only says it's being processed and my daughter already started school last week... The call line full, email is full. This is horrible. I really thought it was a well trusted place.. We are having a hard time with money right now and this chunk of money wasn't something we are able to just throw in the trash like this.

I purchase clothes online. Well it's been a nightmare. It took The Children Place over 10 days to processing when they said the items would be delivered 10 days. I emailed several times to find out why, no response. Also, I called, customer service line recording said to high volume calls and to call back at another time and was disconnected. I called and choose the credit card department and talked to John **. I then explained my concern, his response can't help and wanted to transfer me to customer service I told him no because I just get recording and get disconnected. The response from him was well what do you me to do because I can't help you - too bad too sad.

I placed an order on 7/27, received only 2 of the 8 items I ordered. The other items were supposedly shipped, but have been stuck at "on its way" in tracking for ages. I received an email saying that the order would arrive the next day (8/1). Well that never happened. on 8/1, the package did not show up and the status changed to "on its way" that night. On 8/9, I called in and, after a lengthy hold and conversation with a rep, I was set to to be issued a refund in the amount of 27.78. Today (8/13), I have received an email saying I will be credited only 7.44. As I type this review, I have been on hold for over 30 minutes trying to settle this matter. No matter how good he sale, STAY AWAY FROM THE CHILDREN'S PLACE. If you must buy from them, go into the physical store. I will be putting my review everywhere I can find to put it, so no one else wastes their time and money.

I order from this place all the time and never have a problem. Shame on me for having too much faith in this company. I have submitted and PAID for x2 different orders and have yet to have any type or response. Money has been deducted from my account yet and still my kids have not received their items. It does say in my account that order was received but no other information is available after that. The orders have been processing for over a week now. I have been left with no other choice but to go out and try to find whatever clothes have been picked over to get my girls ready for the 1st day of school which is less than a week away. Thanks Children's Place for showing me who you truly are....Deceptive, misleading, scammers and definitely UNRELIABLE!!

I placed a $400 order to Children's Place for school uniforms and clothes for my two kids in July. Order is still not shipped. I can't afford to spend another $400 to buy enough clothes until the order comes. I deserve at least a gift card or refund. I have no idea what's going on with my order, no one will answer or respond to emails. School has started and still no clothes. It needs to be investigated.

Children’s place order # **. I placed this order on 6/20. There were 31 items in this order and as of 7/26 the Chicago Ridge store had not received my order. Saving 5% was not worth the headache of not receiving my items when promised. Customer service is no help and they only told me the order was at a distribution center. I finally got a text stating 24 items were re-shipped. After traveling for 45 mins to the store and picking up my package, there were only 14 items in the package and 14 items listed on the packing slip. As of today, 8/12, I continue to try to get my money back. I’ve filed a complaint with my credit card.

I have never had issues at the store, however, I just placed an online order and the time they are taking to process it seems unreal in the modern days where we buy so much online! I placed two orders on 8/3/19, taking advantage of the tax-free week in Florida. After realizing I have not received any email notifications regarding my orders being processed and shipped, I logged into the Children's Place website only to confirmed that the status of both of my orders is "RECEIVED"!!!! Once I open the order for further tracking it states "Order Received: Processing". Nine days to receive and start to process my orders is just unacceptable, especially taking into account school is about to start and they are selling school uniforms! I hope this company makes some investments to make sure their online ordering services improve, otherwise, I do not believe they will be able to thrive. Very, very disappointed!

So I placed 2 orders, one on 8-1-19 and 8-2-19 which when you placed the order it says it’s going to be delivered within 7 to 10 business days. It is now here 12 August which my shipment is still in the process of being delivered and there’s another delay. My kids start school tomorrow. I can’t cancel the order since it’s on its way but I just received an email saying “Running a bit behind.“ Really. I would have never ordered from them if I knew I wasn’t going to have my kids' school clothes on time. Do yourself a favor and shop elsewhere.

Ordered the kids uniforms for school in July. They sent me someone else's order with toddler clothes. After calling and calling without being able to get through for days, I finally contacted someone. They said they would ship it out and to send the other items back. I had to pay $40 for Uber to get to UPS and sent it back. Still have yet to hear anything and my son was stuck wearing old clothes on the first day of school. Do not buy from this company. They don't care about their customers and now it looks like I'm out the money, clothes, and the money for the Uber to send them the toddler clothes back. Only reason I gave one star is to be able to submit this review.

I placed two orders recently, one on 08/06/19 and one on 08/07/19. I received the order confirmations by email, and the money held on my credit card for both order. After a week with no shipping confirmation, I decided to call. But, every time I call customer service, the line is busy. I tried emailing customer service, but only received a generic email response saying that there is a high volume of emails so their response may be delayed. Then, both of my orders appear to have been cancelled. There is no order history when I log into my Children's Place account, all of my rewards points that I've accrued are gone, and the money is no longer being held from my account. I think it's horrible that they can cancel orders without letting customers know why, or without offering any substitutions or discounts towards future orders, especially right before school starts when a lot of families are counting on these orders.

I placed an order 8/03, every time I check status it says processing. Attempted to call over 15 times and get high volume of calls then it hangs up. I sent email and got same message. These are my Son's school clothes. He had to start school without them!!! I'm beyond pissed off!! WE NEED ANSWERS RIGHT NOW OR GIVE OUR MONEY BACK RIGHT NOW!!!

I ordered school uniforms, shoes, lunchbox, socks, and a water bottle 10 days ago, and my order is still processing. My child had to start school without new items and is very disappointed. Customer service is unreachable over both the phone and email. The phone sends you to a VM that states they’re experiencing high call volume, to call back later, and then disconnects. Email also sends an auto response of high email volume and they’ll respond when they can. They never respond though! It looks like the same thing is happening to hundreds or thousands of customers all over the country!

I ordered on August 2. The items have just shipped on August 12. Ok, that's fine, but they charged my card twice. That's over $200.00. I've tried calling the customer service line multiple times today. The number is busy. I've never experienced anything like this from a legit company. I am very pissed off. They charged me on the 2'nd of August, and again on the 12th. I will never order online through them again.

Very disappointed at The Children's Place! Ordered on 8/3 and still haven't received a tracking number. My children start school next week and I am still waiting on their school clothes. I swear I probably could have ordered from China and received that by now!

Like many others have reported I ordered school clothes for my grandchildren on 8/2/2019. Received an email saying the order was received but no other details at all. I have been trying to call since Friday 9th to check the order status and get a recording saying high call volume and then hangs up. I emailed the contact us on the 10th. Still have received any answers.

I placed an order over 8 days ago. Zero updates and after many sent emails, zero replies. I have tried calling in only for an automated robot to come on and say they’re experiential high volume calling and hung up on. Can’t get through on their social media pages, nothing. Us customers who trusted in The Children's Place for back to school clothes, uniforms, coats, socks, you name it are now being left hanging. How hard would it be to put up an automated message informing us of delays or solutions instead of some idiot telling us we can’t get through and to try later. Later? I’ve been calling for days. ALL hours of the days. This is completely unacceptable.

I am usually very happy with how quickly I receive my orders from The Children's Place. But not this time!!! I ordered 9 polos for my son on August 4th. They charged my card, sent one email saying that my order is being processed and I'm still waiting on my order as of today (August 12, 2019). I have emailed and got an auto response saying my case will be reviewed and they are experiencing a large amount of emails at the moment. That was over a week ago and I'm yet to hear from someone! I've also called a good 50 times and every time I get the hung up on by the automated system! This is the last time I will ever order from them again!!

I placed an order 8/2 and here it is 10 days later still no word on my children's school clothes. The CS number has not been able to connect to a live in the last week. I need to know WHERE is my order and whether they will be honoring my order. $250.00 hold on my CC and no one can tell me where the order stands. If I have to go and repurchase items from another retailer I will be requesting a credit immediately. I do plan on filing a BBB complaint as well after I am done with this review. I don't think a company as big as CP should leave their customers out in the dark. Shame on you to not even have a representative available to at least cancel the order completely.

I had placed an order for my nephews on August 4th. They pulled the money out but I NEVER got my stuff. I sent so many emails and yet haven't heard back from anybody. I call and can not get through to ANYBODY. This is so crazy and I would never shop here again. If you don't want to be scammed out of money do not shop here.

I submitted an order for uniforms on 8/1. I was fine with the 7-10 day shipping time so I didn't really check until today only to find out that the status wasn't updated AT ALL. School starts in 3 days and there is nothing I can do now except cancel the order until they get their stuff together. Seems to me that their "amazing deal" on uniforms got them more attention than they wanted and now they're overwhelmed with orders.

I placed a very large order on 8/3. 5 pairs of shorts, 6 pairs of jean's, 2 packs of socks, 2 windbreakers and 2 shirts. I've been checking daily for it to ship. I saw other complaints on Instagram and Facebook and realized it was shipping late. I accepted that. Today, I woke up to my recent orders blank. They seem to have cancelled my order and not even notified me. The charge is still on my account and I would like an explanation. I've been shopping with them for years! I believe they decided I got too big of a discount and because they are overwhelmed, I'm not worth their time. Order **.

I recently ordered items from them online and I got email saying at one point that they are having sorting issues in Georgia and that there will be a delay. Well when I received the item the outside shipping label was for my home but the order slip and clothes inside were for someone in Texas! I have tried calling numerous times to get recording saying they are experiencing high caller volumes and to try later then it hangs up! I then wrote to them to get a case number but it also saying they are experiencing high email volumes! I am so ticked that all the clothes I bought my grandson for school are delivered to someone else and if they think I am going to pay for items I didn't get they are so wrong! I plan on calling my store to see if they can help! I wrote to the credit card company. I have with their logo so they know I didn't get items and that I will not pay for items I didn't get! How the heck are you supposed to get a hold of these people?

I placed an order in July and I received my order on the date expected. Problem I was missing 2 items. I contacted customers service. I can't get through due to high call volume and it hangs up. I've been calling for two weeks, sent several emails and still no answer. I talked to the store and they stated they were unable to get through. What am I supposed to do? It honestly makes no sense it's going on 3 weeks.

As you all have read about the other reviews I am in the same boat! But my order in last week I still see it processing. I have never had this issue with them before so I called. Well every time I call it hangs up so I finally picked the last option and someone got on the phone and told me it's because of school uniforms and so many people are ordering them. She told me I would get an email within 24 to 48 hrs when I have not received one and I also emailed them before I called and still no response. Very unprofessional!!!

I placed an order on 8/03 for my son's school clothes. They deducted the money right away from my account but yet my order is still showing "processing". I have emailed them THREE TIMES with no response. I have called their customer service number SEVERAL times for it to tell me that they are experiencing a high call volume and then disconnect the call. I have ordered from The Children's Place several times in the past and never had an issue. I am so upset! These are my son's school clothes! Now I am placing an order elsewhere and paying for overnight shipping while my order with The Children's Place just hangs in the black abyss. I will NEVER EVER order from them again! At the very least they could send out an email explaining the delay. They sure send me enough emails on a daily basis about sales!

I placed an order July 31st for the majority of my son's school clothes. I received I shirt and pant. Then this morning I woke up to a refund for the remaining items. I have called, the phone line gives the message that they have high call volume to call back. SO here I am within days of school starting and I have to go shopping for the clothes I thought was already purchased.

I order uniforms for my kids and when I got the uniforms I open them up the day before school. They were so wrinkled it look like the clothes been wash and hung out to dry, I had to iron every last pair of pants, every last shirt. That's unacceptable when I'm paying almost $200 for clothes that I order online. I never in my 44 years on earth order any clothes and got them so wrinkle that you can't go nowhere looking like that.???

Everything everyone else below is experiencing is the truth. I have no idea what's going on with my order, no one will answer or respond to emails. They are running a very shady business right now and this is not fair to working people trying to provide for our children. School starts in 2 days and no clothes. It needs to be investigated.

I ordered some items for my girls for an event, and the 5 days later I went to check status on it, it hasn’t even shipped out. I called directly and spoke with someone who was clueless on everything. I wanted the number to the distribution center and she said they don’t have phones. Also she said she has no idea when it will ship and can’t find out. I have been on hold waiting to speak with a manager and it’s now been 26 min. Do business elsewhere.

I wish I would have researched the company before purchasing the product online. I assumed since I have seen the stores in the mall, this was pretty legit company. I placed my order on 8/2, waited two days and did not receive any correspondence at all. I decided to log onto my account and research the status of my order, only to find my recent orders to be blank.

I have been a customer with Children's Place over 20 yrs. And this is the first time I have had such a horrible experience. I placed my order online (school uniforms & shoes for my daughter). I use my 25% off b-day coupon combined w/ Taking tax free weekend in FL on Monday evening 8/5/19. My online purchase was confirmed for just $59.00 in an email (I was so happy saved big, so I thought) since most times I forget to use my my Place Cash--they expire before I remember them. Next morning I woke up to a email stating it was cancelled?? :( I was so puzzled??? The email said I needed to call customer service for more details why my order was cancelled.

I made 2 orders a week apart. The first order was to be shipped to the store. I was given a pick-up date of August 7. When I went to check to see if my order has arrived, the date is switched to August 21. That order contained my kids’ uniforms. Their suggestion was to give me 25% off and I drive to another store. There is only 1 Children’s place within 30 miles of my home. They have nothing in stock. So the next suggestion was to give me 300 points. What in the world are my kids going to do with 300 points when school starts. NOTHING!! Now, I have to waste time, money, and energy to look for more uniforms. A lot of fun that will be especially since school starts in 5 days.

I placed an order online for my children's school clothes on July 31, 2019, I have never received such poor service. My order is still in processing status. Trying to reach customer service for days no answer by phone and you can not get through line. I have emailed and there has been no response. This has been an extreme inconvenience and my money has been deducted from my account. Their social media team sure can post about sales every day and can't respond to the thousand of complaints and questions. This is bad business. This is wrong and need to be resolved immediately and compensation should be given.

Updated on 08/14/2019: So like 3 days ago I received an email stating that the rest of my order should be arriving on 8/15. Let's see you if it’s true! Mind you that my children already started school and I feel like returning their stuffs back as soon as I get it (if I get it) because I already bought them uniforms :/ I will be posting on 8/15 or 8/16 to give any update.

I placed an online order for my kids school uniforms on 7/23 & they have yet to be shipped out. I understand there are hundreds of people ordering school uniforms online, but they could at least respond to an email or something. Communication is everything! School starts tomorrow & my order hasn't even been shipped! I just want my money back!!! Never again!

MY name is Sylvonne **. I am very dissatisfied with The Children's Place. They canceled my order without my consent and still they charge my account and I am still yet to receive the products or get reimburse. Every time I called it's say experience high volume of call. I email same thing. No explanation. No way of getting my money back but I intend to take this further. It's the worst store and the worse online experience I ever had and I am actually a customer of The Children's Place stores and this turn me off. I place my order July 24th 2019 and no matter how you call no answer. This company is worst than a thief.

Re: We'll let you know when it ships. But first, save this email just in case! Order Date: 07/30/19 Order Number: **. I ordered on 7/30 and still haven't received shipping info. It has been a week and I ordered these items for a gift and need them this week. I have emailed twice and have not received a response. I have attempted to telephone them three times and the recording states "we are receiving a large number of calls. Call back later". Click, disconnected. I am tempted to contact my credit card company and cancel the order.

I ordered school uniforms on July 30. I went back online the next day to review my order. It was not there. It stated I did not have any orders. I called the customer service number. Spoke with a guy. He stated it takes 48 hours for an order to be reviewed online which makes no sense because I order online a lot and I always can go back and review my order. I never ordered online with this company so I don't know how their online orders work.

I placed an order on July 27th, received an email that my order has been canceled with no explanation but yet you charged my account for $218.72. I've been calling since Monday but your automated system keeps saying you are experiencing high call volume and the line will cut off. But yet, when I get through to other departments, they are very unprofessional and will hang up on me! What kind of customer service is this? I need my money back asap please and don't you think it will be great for customer to know why an order was canceled? Very disappointed with your customer service!!! Never experience this kind of service in my life.

I placed an order on 7/28/19. We are a military family and had moved so when I placed my order it doesn't ask to verify your address. I called first thing Monday morning and was told the order was confirmed and that I could not make changes. It's now Thursday and they are still preparing my order. Every time I call it states they are experiencing a high call volume and to call back. Then it hangs up on me. At this point I just want to cancel my order. I will never order online from this company again. It's sad that with technology this company doesn't have it together.

I got double charged with proof from my bank and my emailed receipt. Was told I would get a return in 3-5 days which didn't happen. I can't get them to answer the phone or email me back. The store in Foley, AL could care less. Terrible customer service.

I ordered shirts for my child who wears uniforms to school. My order never arrived even though I received an email saying it was delivered. When I called customer service they did not even try to help or locate the package. They told me to call UPS or my bank and file a claim. When I called UPS I was told that the tracking number was only for part of the order that was sent separately and that I needed to get the second tracking number for the second package. I spent the rest of the evening and next morning attempting to call them back to no avail. The customer service line says they are experiencing high volume of calls and hangs up. How do people conduct business like this. It feels like a scam.

Very bad experience buying online. The type of messaging is deceptive. It takes longer than expected, they make movements in the orders without consulting the customer. And they don't notify, they just say they can't make changes or cancellation. I do not recommend buying on this page.

I will never again place an order with Children's Place, I ordered over 10 days ago and my package still has not arrived, the last update I have is that it would arrive on 7/23/19. I called customer service and they were not able to tell me when. She literally told me to contact UPS. They seem to just wash their hands from the situation. They could have resent my items, or credited me since they took my money already. But they just told me to contact UPS. I will contact my bank to get my money. I will also cancel my credit card that I just opened with Children's place. And I will no longer shop there. I recommend you do that same..

So I bought a jacket for my son online. It came yesterday. It fit perfect but I was worried it wouldn't fit come December when he needs it so I went to exchange it for one size bigger. Well they didn't have it in the store so I received a gift card to order the bigger size. I tried to order the bigger one and the gift card wasn't enough so I went back to the store and I was told that the taxes are different online than in store and that there was nothing they could do about it... I said why can't I just have the same amount back and I asked to speak to the manager. She came out and said the same that they couldn't do anything about that and gave me the corporate number. They are going to reimburse me in 10 to 12 business days but either way that was total ** that I taxes are different online than in store.

I bought some clothes for my son a few days ago and the order went through. And a few days after, I bought something again and they took the money and cancelled the order. When I tried to find out to find out no one will help me. I haven't received an email or suck but they took my money. Don't buy from them. They are no good.

They never sent me my items. I placed an order on June 29 and I am getting the runaround as to when I will receive my items. They old me $100 worth of merchandise and they have yet to answer or provide me with my items. This store is a thief. This company is rotten and liars and I warn everyone do not buy. there.

I would not recommend ordering clothes online and selecting the option for same day pick-up. I made an order while in the store so I know the merchandise was in stock. The price was cheaper online than in the store. After waiting about 2.5 hours I never received a notification to pick-up the merchandise. Since I did not live in the area I asked the manager if they had received the online request (White Marsh, Baltimore County location). She was short with me and did not have a can do attitude. She basically said the order had not been pushed through and no desire to help me any further. I asked for the corporate number to get assistance with online orders. She gave it to me, but lied and said they were closed on weekends.

My wife and I went shopping at the mall with our daughter. We went to The Children's Place and purchased $115 worth of clothes. After swiping my debit card the cashier said the system locked up and to re-swipe. I did and when I got home there were 2 charges for the same amount! I have been in touch with their "Customer Support" several times over the past 3 weeks and EVERY time they tell me that they are going to have to escalate the call and someone will contact me in 24-72 hrs. Nothing has happened yet! They have my money and don't care about doing the right thing. They only have the one phone # and no contact info for any other department that they are supposedly escalating my issue to.

Do NOT MAKE PURCHASES FROM THIS COMPANY. I made a purchase on June 19, 2019. The Children's Place stated that the package was delivered on June 26, 2019. I did not receive this package. I have the RING surveillance monitor to see if the package was delivered and no package was delivered the date and time that was stated. The Children's Place are SCAMMERS and looking at past reviews looks like something that they do as a regular pattern.

I placed an order online on June 20, 2019 and it was supposedly delivered on June 26. I called customer service to report them I didn't received my package; It's been more than one week and I still waiting for an answer, no money back, no package, what kind of service is that... How can they play with people's money? My order is over $100, this is insane.

Mother in Law bought $64 worth of Children’s Place clothing for my daughter online. Nothing fit. She ordered the items on 5/7, Birthday was 6/1, finally received her receipts 6/25 so I could return/exchange but it’s been 51 days. Frustrating that they only offer 45 day window. I guess they go in the donation pile.....

I recently bought a pair of sandals for my daughter on Children's Place website. They happened to be too large so I took the return slip from the package and returned it. About a month later the package came back saying it was rejected and my boyfriend was told he had to pay $11.91. So not only am I now stuck with these sandals but I have now paid nearly double for them. I will never buy here again if this is how messed up their return policy is. It's a shame because my daughter loves the store.

I applied for The Children's Place card because I got discount for my total purchase. I usually bought clothes from Gymboree and Kohl’s. But in 2017 The Children's Place was the only place I find what I was looking for but at regular prices. We moved and we didn’t get the statement (at this new address, my mail gets mixed with my neighbors. I do give them their mail, but one of the neighbors is a jerk and keeps it). Because it was first time being late paying the bill, they voided it. Now, the Gymboree closed and I shopped at The Children's Place again in 2019 using their card thinking that I’m getting points (which I found out is not true; I can get points without using their card). I sent the bill in time as my other bills from the same mail box.

I placed my order on June 5th. It was delivered on June 12. Unfortunately it was THE WRONG order. The order form said it was for some lady in VA, I live in FL. I called Children's Place and got a call center in India. They said they would try and expedite the order and shipping. It's June 17 and I still don't know where my order. No updates or email status to date. Poor service!

My mother order items online for my daughter. It was the wrong size so I returned to the store. While there we picked up one more romper in her size and exchanged all items plus romper total was $4.61. During my transaction after I had punched in my debit card pin the system froze. The store employee noted “this happens a lot”, called her IT dept and confirmed my card was never charged. Run transaction again. Next day I see two charges for this transaction clearing my bank! I immediately called the store. They seemed polite and said they would report it to their support dept for a refund “wait 3-5 days. If you don’t see refund call us back”. Never received refund so called store manager. Told me she couldn’t do anything and gave me number to customer service.

I ordered items May 5th. They didn't "ship" until the 8th. Come to find out that they never made it to UPS. So I emailed them. They said it was shipped. I then called and they opened a ticket. Couldn't understand the person because the person wasn't American. I asked for a refund. They wouldn't even talk to me about it. Horrible company. This will be the last time I order from them. I don't even know if I will get my order or not. What a horrible company.

I paid for 7 items and was shipped only 5 items. I called customer service for Children's Place over a 5 day period and the phone line kept stating that it was experiencing high call volumes and to call back. I submitted a claim via their email system and I still have yet to receive my money back. I kept calling and no one answers or I am placed on hold for 20 minutes or longer. I called again and spoke with someone in another country and he said he would refund me and he never DID! I am still trying to call a month later!

Within 60 seconds of placing an order, I contacted them to say that my old address was accidentally in the Ship To field. Their response? "Sorry, can't do anything. Can't even cancel the order." I have spent a total of 3 hours on the phone with UPS, USPS and my credit card company to figure out what to do. The call with them was ended with the employee saying "And we cannot reimburse any fees associated with this order, discount you on shipping shipping costs, etc." Gee, thanks. There are so many options out there for kids' clothing. No reason to ever shop here. I most certainly will not.

DO NOT SHOP HERE!!! Awful customer service and terrible return policy! I bought over $120 worth of clothes for my daughters and used my $60 "rewards" cash or whatever they call it. Turns out they wanted dresses instead of shorts. Two-three days later (WELL before the expiration of my discount would have expired) I tried to exchange the value of what I bought for dresses, but they said it wasn't allowed. Apparently parents get ONE shot to get EXACTLY right what their kids want or you aren't allowed to use your coupon cash! One of the worst customer experiences ever had. Will NEVER shop here again. Go to Marshalls! Way better prices anyway.

Children’s Place has great clothes but they are huge ripoffs! They gave me over $300 in Place cash for an order I made. Last night when I tried to use 6 since that’s the limit I can use at a time, it was rejected by the site! The Place cash was within the time frame to be used but today I figured out the reason. They were in the process of raising their prices to make the items look like you were getting a deal when in fact you’re not. When I used the Place cash today the prices ended up being the same as they were last night before they raised the prices! Such a ripoff!!!

Guaranteed shipping my foot. Placed an order for a dress for my daughter to wear on Easter Sunday on April 1st. It’s now April 20th and the order is shipped but UPS is still waits for the package!! Easter is tomorrow and my daughter doesn’t have a dress. I called customer service and she said I have to wait 7 to 10 business days for a refund!! I have been shopping at Children’s Place since my 1st son was child. He’s now 20 years old. If I’m desperate I might go to store and buy something, but for me to ever place an online order again, it’s not going to happen. Not in this lifetime or the next!

My order never arrived to my home 'cause someone was home 24 hours. I called Children's Place and they told me bluntly since the order said it was delivered, is definitely delivered and that they can't help me. Am talking my $71. UPS said Children's Place can put in that the package is lost but of course Children's Place will not do it.

I placed an online order a few weeks ago and received a package a little over a week later; which I thought was a little long but that isn't the problem. Within the package were several items, none of which were any of what I ordered. The packing slip reflected the items that I'd ordered correctly though. I called the customer service number and ended up with someone clearly not in this country that had to keep putting me on hold to figure out what to do. He sent me an email with a shipping label to return the incorrect items and said that a replacement order would be sent right away.

I bought items online, returned at retail store and never getting refund. I talked to several customer care personnel. Every time I was told it takes 5-7 days to refund and it has been almost 4 months. Nobody seems to care but not giving back the refund is unacceptable... Case #**.

So, today I went to Children’s Place, and it was a very tragic experience. I was knee deep in clothes for my little girl, and I realized I forgot my wallet in the car, I have at least 12 things picked out by then. So, I went and picked up my wallet and went back. As I was picking out clothes, this family came in and they weren’t happy with each other. Of course, they came to the section I was in (go figure.). Then, they started arguing RIGHT BESIDE ME. I was terrified. They were hollering at each other, and I thought they were gonna start swinging.

We placed almost a 300 purchase for my kiddos. All went well. Confirmation number. 3 days later...cancelled...no reason. Money still pending in account. Could not reorder cancelled items. The customer service representative, would not say why it was cancelled. They wanted to talk to my bank first. What the heck?? The order was cancelled. Why do they still want to talk to my bank. They said it was a normal procedure. I have ordered many things online. It's not normal to cancel without reason and refuse to give answers unless they talk to my bank.

An online order was placed five weeks ago, with the wrong sized items being delivered the following week. I called customer service and after a 45 minute phone call the representative stated the correct sized item would be reshipped and delivered the following week. Two weeks past and no items were ever sent. I called again and was told that the representative never placed my new order. So again, after another 45 minute call the supervisor assured me that the delivery was set and I would receive the item within 5-10 business days.

Updated on 04/09/2019: I got the best news from the Children’s Place representative today!! My package was lost in transit. That’s right. Lost in transit. Meanwhile the UPS website says the label has been created and it’s on its way to UPS. They can’t help until the 11th day, meanwhile they have a 10 business day policy, I SMELL **! Abby which is probably a fake name puts her supervisor on and offers me the best deal they have and that’s 800 reward point. No I don’t want your reward points. I want my money back. They can’t refund me my money. Whoever the CEO OF CHILDREN'S PLACE is should be ashamed of themselves taking innocent people's money and not delivering what customers order. Stay far away from these con artist, thieves, crooks and scam artist.

I made an online order on March 28, 2019. It was to be delivered on the 5th according to the first e-mail, then I receive an e-mail saying my package was delivered, but I didn’t receive a package, so I called Customer Service who then said they would have to open a case and investigate with UPS, so now I have to wait 3 more weeks, and then they stated that I won’t get my money back or the order shipped again, will never shop at The Children’s Place again.

Whatever you do, DO NOT get a credit card with these folks! Because my bank sometimes accepts the "0" in front of the account number and sometimes doesn't, when I went to pay the account online, it got rejected and they charged me a fee of $27. They will tempt you with coupons and discounts to get their credit card, but take no prisoners when it comes to mess-ups like these. Buyer beware!

I made a large order online and was advised that the package has been delivered. When I got home the package was nowhere to be found. Customer service did NOTHING!!! They told me they made a ticket and I'll be contacted within 10-14 days... USELESS.

Terrible treatment in the store in Fredericton, NB Canada. Had to wait for my daughter to have access to the change room. I stood patiently for about 20 minutes during which time the store Manager stopped by and looked at me and another customer and walked away. After this the other customer told me there is another change room in the store which I was unaware of since I do not shop in the baby section. Finally my daughter got changed. Next my phone lost battery and I could not access my Children's Place $10 off coupon but had shown it to the cashier earlier when daughter was changing. She could not help me out and I asked her when I could charge my phone up on her computer and she said no and then I asked her for an electrical outlet where I could charge my phone and she directed me to one.

I placed an order on The Children’s Place website. The order was processed, I received an email with tracking details. I received an email stating that my order was delivered on my mailbox, but there was nothing from Children's Place. I never got the package. I checked the address, the address is correct, but no items in sight. Still hasn't shown up. I contacted their customer service and they said there is nothing they can do, since tracking shows the order was delivered, they cannot refund you at this time. I placed a smaller order a day after my first big order and I did receive that one. Big loss on the 1st order, as they said they can only give back some points a and not a refund for the entire purchase of $90.00.

As I was leaving the Country (USA) for next 5 yrs, I called and made all the required payments and told them to close my credit card in the first week of June 2017. Unfortunately even after making all the payments of about 300 Dollars made in last few months some $3 and few remained pending to be paid in my account. And so to my ignorance my The Children's Place credit card was not closed. (As I had just got my place credit card in April, I still didn't have my physical card yet). I left the country on June 9th 2017.

I placed an order with children place and I received an email that my order shipped 01/24... I placed another order 01/25 and 01/27. The orders that I placed later I received before the order that shipped 01/24. (I still didn't received that order.) I called the CS to ask them what is going on with my package as I was already charged under my credit card for it. I also said that the tracking number is not changing and in the system shows "in transit to UPS" for 8 days now.

I have been a Children's Place customer and cardholder for less than a year. I like the clothing they offer because the graphic tees are fun and cute and usually a pretty good deal when sales and rewards are combined. That being said, I have placed multiple online orders going back to December 2018 and each one of them has been cancelled a few hours to a day after I placed the order! I had my first 2 orders with them go through when I first got the card, but every order since has been cancelled without explanation! I have enough money on the card, all of my billing and shipping info is correct, and still my orders are cancelled!

I received my package yesterday. Got all the items I ordered, package was addressed to me but the receipt was not mine. It was another customer completely different state with all her personal info one including her address. This means someone has my correct receipt, along with my personal address and info on it. I called, and they basically gave me the run around “and it would be escalated”. Also, took me three times one I was hung up in because I asked to speak to someone in the United States.

I placed an order on The Children’s Place website. The order was processed, I received an email with tracking details, three days ago received an email stating that my order was delivered on my mailbox, but there was nothing in the mailbox from Children's Place. I never got the package. I checked the address, the address is correct, but no items in sight. still hasn't shown up. I contacted their customer service representative and they said there is nothing they can do, since tracking shows the order was delivered, they cannot refund you at this time. Do not waste your time or money on this company.

I ordered an outfit for my granddaughter last month for her birthday. I was told it would take 5 business days to arrive. Ten business days after placing the order, it still wasn't delivered, and I got no updates from them on the delivery so I called. The order also wasn't showing up in my account online. I called three times to fix this, but it remains unfixed. Then, I got an email saying one of the items could not be fulfilled, so only a partial order was going out. They said it would take 10 days.

I placed an order due to receiving an email advertisement from Children’s Place. The order was processed, I received an email with tracking details, and today received an email stating that my order was delivered. Where!? I checked the address, the address is correct, but no items in sight. I checked the mailbox thinking maybe they were placed there for some odd reason, Nope! Upset I searched the website for a customer service number, no contact number. Listed only a email!

I purchased an order of about 7 pairs of girl's leggings online that were discounted price so the order came to about $40. The website had some glitch and put my order in twice. I called right away and asked them to to fix it and they stated that once an order has been placed, it cannot be cancelled... which I understand cause they state that on the website. The lady told me I can drive to my nearest store and return them... I can not because the reason why I order online is because my nearest store is 4 hours away. She offered to send message to the distribution center to alert them to not fill the second order.

Order never reached me! I contacted them and they said, "Oh tracking says delivered" and "We not help you." I said, "But I did not receive. Help me." They ignore me and repeat same. They violate consumer right, I asked them call UPS and start investigation. They refuse so they are scammers! THEIR RESPONSE: Case#: **. "Thank you for contacting The Children's Place. Our records indicate your order number ** was delivered to the address provided. We are very sorry. However, since tracking shows the order was delivered, we cannot refund you at this time. We apologize for the inconvenience caused and suggest disputing the charges with your financial institution. If we can be of further assistance, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions."

Children's Place has lost me as a customer after 13 years. I went to return pajamas WITH tags, WITH receipt on January 19, 2019 and were told that I was 3 days past the return deadline (of which I had no knowledge). I've heard of return deadlines where you can only get store credit afterward but one in which the company could easily resell the products (with tags, never worn) but won't, on a technicality, is draconian and unacceptable. I've heard of no-store-credit after 60 or 90 days - but 45? The value of my return was $15 and the value of their inability to give me store credit was years more of loyalty - gone in moments. It's probably why a chain like this will probably be the next one to go belly-up, losing good customers on mindless corporate policies, applied inhumanely. They could do better. I don't complain often but this was unacceptable.

I had bought my daughter a onesie. The zipper was messed up on it. Went to refunded it and had receipt. Cortney said it had to have tag on it to return but she would return this time but it was defective. If I had known I would of kept tag that something was going to be wrong with it. She said she need tag to resell. I told her it was defective. She never responded. Not very nice.

Placed 2 good sized orders for Christmas presents and didn’t get one of the boxes of my first order. Tried emailing and calling customer support. Waited on phone for over an hour on hold. Placed another order because I’ve never had problems with them before but now my new order had items not being tracked. It has been an absolute nightmare. My daughter’s Christmas shoes and sweaters did not arrive. I was never refunded my money and the site still shows that those items are awaiting shipping updates. I finally had to dispute with my credit card company and now I’ve been blocked from purchasing on their site. I spend lots with this company but never again. Do not waste your time or money on this company.

Updated on 02/16/2019: Phoned 6 times regarding this and was promised numerous times through email and phone that someone would contact and nothing. That was 2 months ago. Issue was a location not accepting the Place Rewards that they handed out. THAT'S FRAUD. Look it up, no bother to fix this was ever addressed.

I had couple gift card. I wanted to consolidate it into one gift card to gift that to someone. So at store I went to purchase gift card through gift card. The sales person did not mention that I cannot purchase gift card through gift card and she swiped both the gift card and later said it is not working. She said the she voided the transactions but all the balance on those gift cards is gone. Since then I visited the store, talked to the store manager but no outcome. They took my $46 without giving me anything on return. I don't know how come inefficiency of store salesman or their program issue is customer's fault. Since then I really hate this store.

I have had too many bad experiences with this company... Never again will I try to purchase from them. I'll order stuff thinking it's on its way. A week later I'll get an email stating the items are no longer available, this time I ordered for Christmas a bunch of stuff. It got shipped to the wrong address. I told them to just ship it to the right address when they receive it back. "Oh no, we can't do that." "Are you kidding me? All those gifts I ordered for Christmas and you won't ship it to me??" They are horrible and could care less. They just lost a customer.

Placed my order in plenty of time to receive my order in time for Xmas. Never received a shipping confirmation although online said order had shipped but couldn't find a tracking number. You can get a hold of anyone in customer service to only just get an email today from UPS that my order will only be here on January 3rd!!! Seriously?

I ordered clothing for a family of 5 children who lost their mother. The ages was 1 years, 3 years, 5 years, 7 years and 10 years old. I ordered the things for Christmas on December 8, 2018. I called on the day that they was suppose to arrive. They never arrived. I called the company and was informed they would provide me with a credit in the amount that I paid for the items. I have not heard from them since. This breaks my heart because those kids did not get the clothing for Christmas. Very disappointing.

I had a late payment charge to my account a couple of months after owning the card in 2017. They removed it with no issue. I just recently received a late payment on the card in November because I was out of town for the holiday. I called customer service to get it removed and they refused to remove it. I called again and spoke with a supervisor and he had to audacity to tell me that it is my responsibility to pay my credit card on time! Which is true but it is also their responsibility to send out statements and I have not received one in months! I signed up for the paperless statements and never received a statement via email in months. Customer service sucks! They are willing to lose a good customer over a late payment fee...SMH! When I use this card I usually pay it off in full or pay it in two installments! They are nuts!!!

My delivery went to my old address even though I updated the address. They will not refund me. The funny thing is I looked at my account my new address is here. I'm so brokenhearted because it's for my kids for Christmas.

I ordered three items (two of which were sets), and I was only shipped two. The other item didn't show up in any of the emails or confirmations, but I sure was charged for it. I've called customer service numerous times, only to be kicked off the system for "high call volumes." I've messaged them on Facebook, with only an automated response that they'll get back to me, and they never do. I can't get ahold of anyone to resolve the issue, and I'm assuming even if I did they wouldn't be of any help. On top of that, the one set I did receive was terrible quality. I will NEVER shop at the Children's Place again.

Ordered my kids dresses for Christmas, received the order on 12/19, the package had my name and info on it however when I opened the bag it was someone else's order. It was a bag of boy clothes. I called and asked them to correct it, they stated it would take 10 business days to receive. I asked if since they messed up if they would expedite the order, they stated no. So now I have to go out and get new dresses (spend more money) and someone else has my name and address. Thanks. They were not helpful at all when I called. Sat on hold for 48 minutes. Waste of time and a company that does not care about customer service. DO NOT USE THEM.

I thought this was a nice store until I had to deal with the stupid people that work there. They left the security sensor on the clothes and when I called to let them know the manager just laughed about it. Is this something they do all the time? I will not drive all the way back to the store to have untrained bad mannered little girls have to take something off the cheap clothes I bought. I will count this as a loss or go to YouTube to see if there is a way to get them off. From now on I will go to a store where I know the people aren’t so stupid. Justice is right next to this cheap store and the people there are so much nicer and the clothes are a better quality.

The Children’s Place is going to be in huge trouble this year! I got a call from a nice lady in NY telling me that she received part of my order. I received an order for someone in Rhode Island. I didn’t have hours to set on hold with Customer Service so I drove an hour to the closest store. They could not resolve the issue. They couldn’t send the items to RI, they couldn’t refund or fill my order. They said to call CP tomorrow 15 minutes before they open so I could get through. We all know that’s not going to happen. I’m only missing 2 items so I’m counting it as loss for me but I shop there a lot and the loss for them will be greater. My outside label was correct but the inside was wrong! Children’s Place this could be a fatal error. These are Christmas gifts that won’t be under the tree. People have prepaid and they’ve been robbed by your incompetence. They told me to keep the wrong order that I received. Lunacy!!! Someone is missing their pajamas.

I will never shop at the Children's Place again. Both times my experiences were the same. Canceled items that were available for me to order but I never received an email saying the item was no longer available. (My opinion items shouldn't say they're available and you pay for them if you're not going to receive your items.) I'm very upset. I bought my family matching Christmas PJs and my son is the one pair that now is no longer available. Why do I have to call about my order and wait on hold for over 30 minutes and all they can do is apologize for what happened. Like I said this isn't the first time it's happened. Change the problem. I don't recommend anyone to trust this company. Terrible customer service. And I order on Dec 4th.

If you’re looking for good customer service and a company you can trust DO NOT SHOP HERE!!! They canceled my order 6 days after I placed it with no reason or explanation, reordered the products and was told they’d arrive on a Monday, a week later it finally arrived with the security sensor still on it. Sent emails and received no response, called customer service and was on the phone for over an hour and a half to be told they didn’t care about all the inconveniences they caused me and if I want it fixed I have to go into a store.

My issue with this company has been the same as all the other reviewers. They will cancel parts of your orders even when items are still in stock. I ordered 2 pairs of baby shoes and just threw in socks to make an even amount. They cancelled both of my shoes ordered. I didn't get a notification of that until ONE WEEK of me trying to contact them because I checked the order status online. I tell her to cancel the 2 pair of socks also because I didn't need them. No reply. Then I get a message on 12/6 saying they shipped ONE PAIR OF SOCKS. Waited days... Kept reaching out because I have 2 charges for each pair of socks...

Ordered 3 items 2 weeks ago. Tracking shows all 3 items shipped together. Received only 1 item in the package. Called customer service. First lady said there wasn't anything she could do. Talked to the manager she said she would email a coupon for the amount of the other 2 items. She said it would take 24 to 48 hours to get it. It's been 3 days now and haven't received any emails, tried to call and wait times are so high it hangs up. I feel like they stole my money at this point. These were Christmas presents that I now won't have time to order anywhere else.

I just hung up with the Customer Service Department after being on the phone for 2 1/2 hours!! Between the 30 minute hold times and my call escalating up the ladder I am raging! My experience started in store. I went to do some Christmas shopping and had been in there for about an hour when I found out from a fellow consumer that the website was 60% off everything no exclusions. So I went up to checkout to ask the ladies if they matched the price and was told “no sorry they don’t let us”. No big deal, right? WRONG!

My first time ordering was a good experience but my second has definitely not been. Granted I had a larger order the 1st time shouldn't matter when it comes to receiving it! I placed my order on Dec 4th 2018 and it's still not been delivered. I had called after a week when it hadn't yet been shipped and still processing trying to cancel the order but couldn't and they shipped it 2 days later... Won't be ordering ever again online.

I really wish I would have read reviews before ordering SMH, where to start. Well I have placed an order which part shipped and 5 still pending, on November 29th I got an email saying my order has been shipped, so I decided to track it. To my surprise USPS had no record of the shipping took place or they have received the items, fast forward to Dec 13th, 2018 and still no shipping details and cannot get through to customer service due to high call volume. I am furious because this is Christmas presents. I am going to call my bank and have them dispute this charge as I am noticing this is a pattern with this company. They need to go out of business. I wish I can give them a 0.

This is the 2nd time I've ordered online from this company and I am so sorry I gave them a 2nd chance. The first time I ordered online was about 2 months ago. I initially went online to buy a winter coat for my youngest daughter and ended up buying a few other items as well. 5 days after purchasing, I get an email saying the coat has been canceled from my order. Supposedly it was "unavailable". I called customer service and they couldn't give me a reason why it said it wasn't available and they offered to take $10 off so I could reorder. Eventually I received the items but shipping was beyond SLOW. I placed my 2nd order last week for some knit sweaters and long sleeved tshirts. Get an email 5 days after ordering that 3 of the 5 items I ordered were "unavailable".

I ordered three items: puffer jacket, hat and gloves. However, the package that was delivered contained a pair of boots with someone else's billing and shipping information. I have been charged for the items I ordered but not received them. I have been calling and trying to contact someone since the end of November but the call volume is so high that I have not been able to reach anyone. I sent an email to the customer service email address and received a generic message stating that I would receive a response within 48 hours. It's now been almost a month and I have not received a response from anyone. I'm not sure who has my items nor do I know what else to do. I am an avid Children's Place shopper but after this experience, I will never order from them again. It looks like my only recourse is to contact my bank and dispute the charge--EXTREMELY DISAPPOINTED.

If I could give it zero stars I would! Horrible! Ordered some things online 2 weeks ago. Part of my order never shipped. I called more than 20 times and I couldn’t talk to a representative. Apparently the volume of calls is too high (no wonder why...). I also sent 3 emails to customer service but got no response. I have never seen something like this. I will call my credit card to dispute the charges. Don’t get into this, buy from other stores.

Packages are going to my previous address and I was told no refund, they can't change it, and they are sending another package to the same address since they split my order in half. They simply do not care about their customers. They are out of products and still allowing them to be available online. They will not cancel orders even if they haven't shipped. Completely unsatisfied.

I ordered my children pajamas for Christmas. My son's came, but after a week my daughter's finally showed up. I opened the bag and it was someone else's order and packing slip. I call customer service and I can't get through. Emails are unanswered. I want to send them stuff back but not on my dime. It was their error and I want my daughter's pajamas that I paid for. This company does not know how to do business!

I ordered 8 items on Black Friday. 7 were delivered right away. The 8th item has been sitting as “processing” this entire time. I have tried calling over 15 times, and the phones say they are busy and to call back later, then automatically hang up. I have written over 20 of the emails and have gotten zero response. If I can’t get my last item, I just want my money back!! I will never shop here again. I have never had this much trouble with an online order or inability to speak to anyone from the company!!

I ordered a total of about 9 things. They cancelled 3 of them with no reason why no refund nothing. The 3 things I needed for my daughter's Santa pics. I have been calling for the last couple hours and can't get thru to any. I ended up ordering the outfits again since I really need them but I want a refund and an explanation.

I have placed several orders and they have all been canceled and the money is being held in pending on PayPal and my credit card. This is 12/7/18 and I have orders still pending from 11/15/18! I sent them an email and they never responded. I waited for an hour to talk to a rep and she told me the orders were canceled due to the shipping and billing addresses being different. She assured me that if I order again it will go through. I ordered and yet again they canceled. 7 orders! They have hundreds of dollars pending for 21 days, I have no clue when it will be released but there goes my kids' Christmas. I contacted the BBB and filed a claim. Hopefully that will make a difference.

I wish I had read the reviews before I ever dealt with this place. First of all, like many, two items out of my Black Friday order were canceled. Ok, fine, they at least refunded my money. But then they sent me the wrong order!!! On my receipt it says I can take it to the store so I did just that but the manager there tells me there’s absolutely nothing she can do because I don’t have the correct items. Well of course I don’t because your company sent me the wrong items! That’s why I’m here! So she gives me a phone number to call but I can’t get through to a representative. At this point they’ve pretty much stolen my money. I am closing out my account with them and taking my business elsewhere. Stay away from this company!

I will never spend money at Children's Place again!!! I purchased 3 different orders on 11/27/2018 and I am missing 3 items. A hoodie, a pair of shoes and a t-shirt. I tried to call the customer service 3 times and the wait time has been 30 MINUTES!!! I'm on hold as we speak right now. I work hard for my money and if I want to just give it away I will donate to a charity. At least that's for a great cause. This is bad business and customer service. I will NEVER shop here again!

This is the 3rd time in 2 months an order was canceled. I KNOW they bait you by acting like the ** on clearance then they hold your payment. There’s no one to talk to. I’ve never been able to use a coupon and get credit for it, even though I purchase at least 2 times a month. I won’t be anymore!

I placed several orders starting on Cyber Monday. I purchased many coordinating clothing for each of my grandchildren and had separate orders to be shipped to all of them. Some of the orders were for holiday dress and pajamas to match their siblings. I am so upset and disgusted by The Children's Place lack of professionalism and dysfunctional website and shipping. I had over 14 cancellations and many coordinating items for siblings not shipped!

I ordered matching Christmas pajamas for my kids and only received one of the two and when I went to check my order it had canceled my son's but there was no explanation why so I went and reordered them and it canceled once again. I had called customer service and she said it's been canceled because they are out of stock but yet the website still showed that they were selling them. It's my son's first Christmas and my daughter wanted them to have matching pajamas but needless to say they can't now. I'm very unhappy. I would have ordered different ones if I was notified.

Children's Place is the worst company I have ever had the displeasure of dealing with. I made a purchase during their Black Friday "Spend $20, Get $20", making a purchase of over $40 worth of stuff and I have regretted it ever since. Their customer service is incompetent at best and constantly gave me made-up answers to my problems. It's like they don't even look into my account before answering my request. Half of my order was canceled 2 FULL DAYS after I ordered and they only notified me after the package shipped. So I was skimmed out of the Place cash I should have received AND the Christmas presents I had purchased. Then when I emailed to complain and at least asked for the $20 for the over $20 I spent, one customer service person told me I had gotten it already and another tried to tell me that I wasn't eligible.

I placed an order during TCP’s Black Friday sale, and received it today. One of the items came with a security tag still attached, and the one item I needed for a function was not included. I called customer service and waited 10 minutes before being disconnected - TWICE! The third time, I waited about 15 minutes for a representative to answer and asked for a manager. After holding another 45 minutes, I spoke with RHAYSA (a supposed customer service supervisor) about the item that had been canceled from my order but is showing available online. After going around with her several times about their lack of customer service in this matter, I explained that the item I had ordered was for next week, and if I simply placed a new order, it would no longer arrive on time for the event.

I placed an order on November 30th and have not received a confirmation. I went online to check the status and upon my review they have canceled 6 of my items, shipped 2 and 17 in process. First the 6 items they canceled are still available online. My question is why did they only ship 2 items, What is going to happen with the "processing" items? Will they be canceled as well? Last but not least my refund has not been made or any emails about me getting a refund. I have been shopping with The Children's Place for 13 years. This is the first time I have had issues ordering online. Looking at all these reviews makes me wonder if the company have gotten sold and management has been changed? These were Christmas gifts my children. One of my babies is my step daughter and wanted to make sure I could ship all of her goodies in time. I am highly upset and will not be placing anymore orders online.

I placed a order on Saturday 12/1 for $118 dollars, 22 items with a $10 coupon. I got an e-mail Sunday 12/3 that only 1 of the 22 items had shipped. I checked my online account this morning, 12/4 only to see that 10 of the 22 items had been cancelled and the updated order summary showed a balance of $78.00 with $0.00 in coupons applied. I called customer service and was advised that the items were not in stock. I checked the website and the sizes I ordered were still being advertised as in stock on the site.

We are a simple family. I participated in a Black Friday sales. I have a Children’s Place credit card. I have waited two days at home to make sure my package would not be stolen because it doesn’t come with the confirmation. I took time we could have been at military events. The thing that put a bad taste in my mouth when I confirmed the address of my sisters shipping address when I confirm the purchase it did not process Her address. It proceeds to come to my house. I call customer service. They tell me there’s nothing they could do that it was my mistake. That’s fine OK first problem dismissed it small qualm. Then this weekend I wasted hours of time doing things at home with the family when I could’ve been out making memories at events the kids getting to see Santa. I stayed home waiting for my package. That didn’t come. Strike two.

I recently got a credit card with The Children's Place and bought clothes for my children for this winter. They gave me a 40% discount for my purchase. Next thing I see is that they canceled 6 items from my order without emailing me about it. I called to see why they canceled those 6 items and the lady from customer support told me that the reason why they had canceled them was because they gave me too much discount. And then she changed everything to telling me that the things were out of stock and I told her that I still see them in stock. She then said they were going to reward me with place cash and that I could go ahead and order the canceled items again. So stupid me did and they canceled 2 more items. Can anyone guess why. Because out of 100 dollars I bought I used 50 dollars place cash so that was too much discount. I going to wait for the items to arrive and return everything and cancel the credit.

I ordered two pairs of shoes on Black Friday... I got the order confirmation and shipping information later that day. The tracking number said my estimated delivery date was Tuesday Nov 26, on that day I received another email from The Children’s Place saying my packing would be arriving the next day. It is now Nov 30, I called UPS. They said I won’t be receiving it until sometime next week because the package was not ready on the 27th when they attempted their first pick up.

I ordered 5 boots from this company on a Cyber Monday (November 2018). These are supposed to be presents for Christmas. Few hours after the order was placed, 2 of the boots were canceled. I called customer service that same day and was told to go to the store to get the items while the 3 items were being "processed" and my online account says that the orders were confirmed. I checked my online account Tuesday evening to track my orders only to find out that all the orders were canceled because the warehouse did not have the boots. Children's Place waited 2 days before they decided that they cannot fulfill all the orders and DID NOT EVEN INFORM ME ABOUT THE CANCELLATION.

One star is overrating the experience. Ordered snow pants for my granddaughter, never received a shipping notice but money was taken from my account. Created an account to check order for delivery status but no order showing. Don’t order online! Very disappointing.