The Children's Place Reviews

I paid my account off with them in April 22 only to get a random email in November 22 saying I had a balance of 54$ in late fees on a zero balance. Not a single bill or any kind of alert and no purchases had been made on the card since 2021. I will be filing a complaint with my state's Atty general as well.

I placed an order and noticed the website auto populated my old address from another city. Moments after placing it, I cancelled the order by phone. I was assured the order would be cancelled. It was not, and the money still taken out of my account. This feels kind of dishonest in my opinion. It's not what I have come to expect from Childrens Place. So now I'm left with clothes I have to return and money out I did not budget for, That is assuming the clothing arrives to my new address and I can even return it.

I ordered 5 items online. They claimed the order was delivered but it never was. I checked my security camera and checked with the neighbors and there was nothing. I contacted The Children's Place customer service twice and they said that they couldn't anything that the carrier was the one responsible for it. I contacted UPS and they said that the package was passed to the local post office USPS. I called them as well and tried to open a claim but they claimed that it was delivered. Unfortunately, I lost my money, there wasn't any help offered from The Children's Place.

I ordered a coat for my daughter on OCT 4th. Item claimed it was delivered the 18th. I never received it, I was home, checked with my neighbors as well. They use a 3rd party shipping company LaserShip who is also awful. They offered no refund or replacement. Told me to contact my financial institution. Worst customer service ever. Thieves who don't care about their customers.

I recently ordered my baby girl a Cookie dough Thankful For My Family Shirt And a pair of Faux Denim Leggings (True Indigo). I also ordered a Pink Shrug: Sweet Nothing That I absolutely love and looks good on my baby girl!

I guess I don't learn from my mistakes because this is the 2nd time it happens to me with the Children's Place. They sent me entirely the wrong item, I ordered boots and they sent me baby pajamas. Customer service never replied to the message I left so I called them and they refused to fix THEIR OWN MISTAKE. Told me I would have to ship the pajamas I never ordered back to them (and would provide a label) and refund me for the boots. Well I never received the label nor the refund. I can't believe they don't stand behind their own company. How can you ship the wrong item and then dare telling me that you cannot fix your own mistake?!? I would never treat a customer like that. Well, it is the 2nd time this exact situation happens to me so they've lost me as a customer forever. I will shop somewhere else!

Originally I asked if I use this card for gas, etc? And if I could pay off immediately after purchase? After being approved I asked how know my address because it didn't ask for it. They used an address I have never put on MY driver's license, luckily it was my sister's home which I have never lived. I couldn't pay off because I code was wrong. The cashier called 5 times and I called 5 times over the course of 2 months. They sent my credit card to the wrong address but luckily that person sent it to me. The address was completely off. It costs $9 to pay over the phone and online.

I called to activate my card and they started trying to sell me assure protection and I had one question and the lady yelled and snapped at me and hung up on me. Needless to say I will be canceling my card and never doing business with them again. I've never had someone be so rude while I'm just activating a card and had a question. I couldn't believe it.

I ordered a coat for my toddler from The Children's Place on 09/09/22, it is now 09/22/22. I check the status and it's lost. I report this information to Children's Place. They refuse to refund or replace. I'm highly agitated with them. They give you different answers, once they take your money that's it. DON'T SHOP HERE.

Updated on 9/16/2022: Opened a claim for a shipment never received and shipped to the wrong address, and everytime I would call they would say it was still in process and then out of nowhere they said it was resolved, when they never even called. And now they keep sending me back and forth and now USPS nor the store are resolving the issue, and it's been 2 months and I haven't received the nor the package or my money back.

I ordered my son's school uniform pants from here on July 29, 2022. Bad mistake. My package was stolen out of my building's mailroom on Aug 2nd, 2022. The shipper (LaserShip) never put the package in the mail locker. Just threw it in the mailroom on some boxes. And now I'm out of the merchandise and my money. Because The Children's Place would not reimburse or replace the merchandise. I've read some similar reviews. I filed a complaint with the FTC and my local division of Consumer Affairs. I will be filing with the NY Attorney General Office as well.

I ordered a big order from them and they separated it into 3 deliveries. They sent 2 packages to the wrong address and refuse to fix it. I contacted the carriers which wasn’t easy because they had the wrong carrier. The carrier said that if Children's place gave the ok they could put the right address and reship it but children's place wouldn’t give permission. They have horrible customer service and don’t care what happens to the package after they get your money.

I ordered 3 pairs of sunglasses for my daughter which shipped on 5/13/22 and the package did not arrive until 5/28/22, 15 days later. That was not my issue. Children's Place packed 3 tiny pairs of sunglasses in a large box without packing material. It was a big box filled mostly with air. The box got crushed and the tiny glasses which were not secure in the box slipped out. I did not receive 2 out of 3 pairs of the glasses and Children's place refuses to replace them. They point the blame at the delivery carrier. My transaction was not with the carrier. My transaction was with Children's place. Until those items are in my possession, they are not mine. I paid Children’s place $9.65 for items not received due to their poor packing. I would like a replacement OR credit of $9.65. It’s not a large sum, but a large corporation should be able to make it right with a longtime customer. I paid them and they didn’t fulfill transaction.

Horrible experience with this company. I ordered some clothes for my boys and it was shipped to the wrong address. When I tried to call customer service but to my surprise they were closed. When I did finally get in contact with somebody I was informed that the package was already shipped and delivered and the only resolution I was offered was to try and contact the carrier to see if the carrier can go back and retrieve the package. When I asked why I wasn't given the information of who was delivering the package he couldn't answer that question. So now I'm out of money trying to dispute this with my bank and The Children's Place is blocking it claiming that there's no fraud. Well yes it is fraud. First off wrong billing address, wrong shipping address and the wrong individual received the package. I will never, never purchase from the store again and it's sad because they have really decent prices.

I would give them 0 if I could. Placed an order and it said, "Apply for a credit card and you will automatically receive 30% off at checkout." Applied. It said, "Congratulations. You were approved. Your discount will automatically be applied at checkout." Showed me what my new balance would be but when I checked out the 30% was not taken off. I emailed them immediately because their customer service center is closed on weekends. Gave them 5 days to respond.... No answer. Called and they refuse to credit me back the difference. Told me they will give me a coupon for next time. There won't be a next time.

Fausto D.

Ordered from The Children's Place and ordered a pack of shirts size 5/6. They sent me size 4. Went to the store to return and they refused to return them due to no tags on the shirts. They came in a multi pack and had no tags when I received them. Customer service is a joke. They said no returns without tags and no exceptions. How can I return them with tags when they sent them with no tags. When I called back and disputed it they said I need to return to the store and speak to a manager. I spoke to the manager when I was there and she refused to return them. Customer service service said there is nothing they can do. No refund, no exchange, nothing. Awful service. I have never had a problem with customer service before but everything has changed now. Beware.

So I made 3 purchases, spent my last dollars on summer clothes for my son. They charged a second 'ret rev' transactions for each transaction. Basically return reversals without a return! I called and they acted like I was overreacting and said their authorization holds and will be returned within 3- 5 business days. First of all, I cannot afford to have this money pending, I'm a single mom on disability and I now have 90$ in limbo, my account is -62$, I've been charged a 10$ overdraft fee for my account being in the negative, not my fault because this is not a normal nor legitimate transaction! It's not an authorization hold, the money was taken and then a ' return reversal' yet no refund!

This is the second time that I ordered online but unfortunately, the customer support let you wait for 10 days more to get an update with your order. The last time I ordered, they said my package was lost but in the tracking Purolator didn't pick up my package from the warehouse. So after 2 wks of waiting they refunded my money. So right now, I tried it again and still there's no update, I don't know how they manage their business like this. It's so frustrating because I will use that order for my niece's coming bday.

PayPal added a wrong address to my order (which I cannot even find on my PayPal account to remove). I made a request to change the town in my shipping address within minutes of realizing the error. I am astonished that their customer service is so incredibly poor that they refuse to accommodate such a simple request. They also will not cancel the order even though it was only made minutes ago. They will ship the order and wait for it to be returned to sender, and perhaps after a month, I might receive my $300 back. Rest assured, I will never be shopping with you again in the future. Everyone complains that Amazon is taking an unfair share of the retail market, but perhaps that's because their shopping experience and customer service experience is so far superior to this nonsense. I have less and less sympathy for their competitors.

Did not receive package in mail. Was told by Natalie in customer service that my only option is to dispute credit card charges and I should reach out to UPS. No offers of assistance, help etc.. I strongly encourage you all not to use them.

You basically STOLE $140 from me by sending my order to the WRONG address! I have tried multiple times to contact you! You do NOT care that you sent my order to the WRONG home and claimed that you sent me my package! I never received it and I looked for it the second it was delivered per the notification!!! I am disputing the charge with my credit card! You will NEVER get my business again!!

Guys, PLEASE, STAY AWAY from online purchasing with this company. I always shop there at physical location, but since my bad experience online, I Will NEVER AGAIN order from them. I have never received my package from them. I have opened 5 different claims that are ALL stayed UNANSWERED. I called them and they told me they cannot issue me a refund, I have to ask my bank for it. What?!?! I used paypal. That's another headache that I have to deal with. They told me UPS shopped my package. I called UPS, they are telling that USPS was responsible for shipping my package to me. I called USPS, they are telling me it is not them. YET Children's Place is telling me it was supposed to be UPS. I sent them the email I received from UPS explaining that it wasn't them. They don't give a crap. I lost my money. Going on 3 weeks now, no package, no money refund. STAY AWAY FROM THEM. DO YOURSELF A FAVOR! STAY AWAY.

Will constantly Flag and cancel orders that are legit. No wonder the company was involved in a lawsuit. Their shady practices are undeniable. How are they still open, I have no idea. This company needs to be boycotted.

The store does not honor Afterpay. It’s all false advertising. When you try and pay it tells you to try another method of payment. This store will not honor Afterpay. I know at least 5 people or more who tried to shop this store using Afterpay. It was declined.

We purchased around 22.57$ at OCT but didn't receive any email/mail/sms/phone notification that this is the minimum amount I have to pay or this is my billing date. I didn't receive any credit card Statement till date. I totally forgot about this activity and assumed I did the billing from my own credit card, and all of a sudden, my wife received a call on Jan 09 that around 89$ is pending due to late payment. I am literally disappointed with this type of unprofessional behavior and it's a kind of fraud in my view. I have already closed my credit card and not interested to fall in this loop again but would expect that they waive my late payment fee as it was not informed ever by any communication channel. Looking forward to see how it goes.

On Dec 28, 2021, I placed an order on Children's Place website. Need make changes, so I called their customer services. The agent told me that she canceled my order, I can place a new order. So, I placed a new order. They shipped both orders and charged both to my credit card. I called their customer services again. The agent told me that they shipped on Dec 29. The cancelation on Dec 28 is just a cancelation request, not a real cancelation. I asked him to schedule a pickup for the first order. He told me he cannot do it. In the new order, one item I ordered is a $19.98, 2 pack pajamas. The one I received only has one pack in it. I have to dispute on both orders. Waste time and money and feel troublesome.

Christmas pajamas for our grandkids were ordered on 12/12. On 12/14, we received an email stating that the items were shipped. Children's Place was advertising that items ordered would be delivered by Christmas which I felt was truly false advertising. On 12/20 I called customer service regarding the status of my order & was told to wait until 12/25 before inquiring again. I checked the status online on 12/26 which said that I should wait until 1/4. The tracking number provided no updates. I emailed them on 1/4 asking where my order was & letting them know that they were the only vendor who did not deliver items as promised. I received an email saying that there would be a credit to my account with no explanation for what happened.

I purchased an item online and used a coupon code together with a $10 rewards certificate. Unfortunately, I ordered the wrong size and placed another order for the exact same item and price for an even exchange. I returned the wrong item in store but upon calling customer service, they said that they cannot do a price adjustment or reissue the rewards certificate or issue another one because it was already used. This is the worst rewards program that I’ve used and is certainly not worth it.

I placed a large order for my son for Christmas as many are currently doing, when I tracked my package noticed that it would be coming while out of town for Thanksgiving. The package was sent UPS SurePost, so I paid UPS 8 dollars to hold the shipment for pick-up at a UPS access point. Somehow there was a mix up and I received a email saying my shipment had been received at the access point, I go to access point to pick up and no package. As I am UPS searched it had continued its journey to my home via USPS and the driver delivered the box to the post office. With SurePost there is no way to hold the shipment for pick up which is important nowadays with package theft so rampant. Unfortunately I live in a area where packages of are stolen within 5-7 min of being put down, when I tracked my package this week it had been delivered to a person. That is all the tracking stated, no signature. Nothing. Just delivered to a person!!!! **.

Placed an order of 5 adult holiday pajamas on 11/16/2021. They claimed it was delivered on 11/20/2021 and that it was delivered to my mailbox! We have cameras and no such delivery was made. Also it's impossible for 5 adult pajamas to be delivered to a "Letter Mailbox" that barely fits regular size letter envelopes but yet they claim, 2 Large, 2 x large & 1 xx Large adult pajamas were left in my mailbox! I offered to send pictures of the mailbox & mentioned it's a multiple dwelling apartment building & they refuse to hear me out. I did dispute it with my credit card & saved a copy of my online chat with them as well & pictures. 'DISPUTE ANY CHARGES WITH YOUR BANK OR CREDIT CARD"!!

This company has by far the worst return policy of anyone! They will not return or refund without a receipt, even if they’re new with the tags still attached. To exchange, that item has to match exactly. That includes the exact same graphics on t’s. Unbelievable!!

I ordered from Children's Place on 11/15. By 11/16 I received a notification that my items have shipped. Great, right? Nope. Almost two weeks had passed and no package so I check the status. My package was out for delivery on 11/28 and then on 11/29 the status was updated to delivery delayed so I contact Children's place. First is hard to get anyone on the phone and when I finally did they said the status would need to be unchanged for 10 days before they consider working out a resolution with me. So I then submit an inquiry with the shipping company because guess what, they don't answer their phones either. I received a generic response and then they marked my package as delivered when they never showed.

I have joined the fast-growing list of un-happy long time customers. Terrible service and blatant lies! They want me to accept that the items missing for several weeks are in transit simply because they have created a shipping label. That UPS label's tracking number on the UPS site indicates the package has not been handed over by TCP. Many un-happy customers...If I were CEO there would be a major shake-up! No competent CEO and board would allow a company to head in the direction TCP is heading.

I brought clothes from site at the beginning of November and here it is about to be Christmas. I still haven’t received anything. They refused to refund me my money until after Christmas. I will never order or shop there again.

I’ve been purchasing my kids clothings from TCP for years. The last year, it’s been terrible. The final straw was my order for Christmas, placed 11/27/2021. 5 items, all in stock. Was notified it shipped in 2 days and would be delivered 12/1/2021; Then delayed to 12/3/2021. Then no delivery, and no tracking information. TCP told me to take it up with the shipping facility - and if I don’t receive my order by 12/14/2021 I can do something about it.

I ordered 5 pieces of clothing from Children Place on November 9, 2021. They use a company called On Track to deliver their packages. On Track said they delivered the package on November 23rd. At 6:15pm. I have a ring door bell. I showed no activity at my front door after 3:18 pm... I told On Track this and Children's Place this info.

I ordered 8 items from The Children's place that said delivered however it was never delivered. I contacted Children's Place on numerous occasions to deal with the situation. Every time I was sent to contact the carrier then the carrier sent me to the shipper. I am so tired of being sent everywhere for answers with no resolution. I do not understand how a big company does not ensure the items that they ship and leave the customers without hundreds of dollars of items and no way to resend, compensate or get a refund for the items. Think twice before you order from Children's Place. You take the losses. The company only cares about itself. The customer does not matter!

In error I had made a duplicate order and immediately called the company to have the second order canceled. They refused to cancel it saying I would have to pay to ship it back to them despite how they hadn’t even shipped it yet. They didn’t ship it 'til 12 hours after I requested to cancel, they had AMPLE time to cancel it. So instead of doing the right thing for their long time client they instead just forced me to pay an extra $45 dollars for nothing. I will NEVER shop at this store again.

Children's Place shipped out a package that said was delivered but never came. When I reached out to them they refused to help me or refund my money. This company does not care about their customers and will rob people of their hard earned money. There is nothing I can do to get my money back. Children's Place told me to call their shipping company which also hasn't done anything to help me. Then they told me to take it up with PayPal which is also a dead end. I will never shop here again because this experience shorted me of 60 dollars worth of clothes that never showed up.

I ordered three sets of boys pj's and a girl's coat. I've gotten the alert on my phone that the package was delivered and when I got home from work, I looked for my package and it was nowhere to be found. I asked my elderly neighbor if a package was mistakenly delivered to her and she did not get a delivery. So I waited a few days to see if my package will arrive and still no package. I contacted Children's Place customer service and the lady told me that it shows my package has arrived and it is nothing they can do and will not be able to refund me or send me another package and that I will have to contact the postal carrier to find out where my package was delivered. I have been fighting this for a week now.

Never shop here ever! If your package is lost in the mail, they won't refund your money, because in their eyes it's your fault it's lost. So you just will be shorted out of whatever amount money you spent, they will tell you to address it with everybody but them. So they can keep your money basically they are scammers out to steal your money.

I've done many orders with them and never had an issue, but the last two packages that I ordered, I did not receive them, so I called for help. They kept sending me in circles and telling me to call a bunch of other people. It started getting frustrating to the point where I don't want to do business with them anymore. I still haven't gotten a refund or replacement for both my orders and I don't know what to do because I need my money back.

Bought a winter coat for our child. Size was much bigger than tagged. And way too puffy, so couldn’t be used in car seat. Brought to store to return less than a week later. Was told by clerk the coat was on sale, so, although we paid $80, we would only receive a $45 refund. This is robbery. Asked for manager. Manager Rudely said “do you want to the money or not”? Decided to keep the coat and donate it. Will never shop at this store again. If this store ever comes up in conversation I will tell this story. I will tell this story every time I hear a retail nightmare mentioned. How Rude!

I placed a 22 item order that was split into 4 different orders on the 5th of October and to date I have received 4 pieces. That do not even match, My daughter has picture day coming up at school and we have NOTHING to wear. Thanks to the lies told by this company in reference to delivery date. Customer Service could care less and I have made several calls concerned about my order and they could absolutely care less. If I can not grab it from the store I will never order from this place again. Thank you for ruining my daughters Pre-K Picture Day. :(

I made a purchase at the mall at the Children's Place & they offered the credit card and blah blah, so she said, "The good thing is you don't need your sales receipt if you need to return when you use your card. I said, "Yes I love that stores do this. It makes it so much easier." So I got the card, even paid it off at that same day, I talked with her saying, "I'm not sure if the clothes will be needed. We think there's a dress code but they aren't sure at the moment." So she said, "If you are going to pay it off & think you will be returning things it will only place your account in a credit of the amount." I said, "I know I love seeing that makes me feel like I have extra money laying around." So that's when she said it about the sales receipt.

So I ordered from Children's Place 250$ worth of clothes for my baby sister, they said they delivered the packages and I never received it. After calling them and OnTrac they still are telling me they can’t replace my stuff. I told them I have cameras and no one came to deliver my things and they still didn’t do anything… at this point I’m seeking legal counsel because this is crazy. I work hard for my money for them to not try to make things right when I never received what I purchased!

I placed an order 3 weeks ago. Tracked it down. Says package damaged in delivery. TCP never called to tell me or send me a new package. I had to call them and even after calling them AND speaking to a supervisor, they refused to send me a new package. How does this make any sense at all?

If your package got lost - they won't do anything. No one ever will reply to you via email or update on the status of the ticket. Calling won't do anything, after an hour on hold, they said that there is nothing they can do.

I order online and when selecting shipping to come earlier it said it would be here by Tuesday 8/17/2021 but now is Wednesday and still have not received it. I would have not wasted $20 on getting my shipment early if it would have came later than the date that was given. They give false dates online and will do nothing to make up for their mess up. I never Had a problem with ordering online through Children’s Place and I have never rushed an order But the first time I do and it was not worth it I had to go buy other uniform elsewhere and now at losing out on $20 when it was not rushed. Depending on ever ordering from children’s place online maybe will start shopping locally when my needs will be met. I spend a lot of money with children’s place and also refer a lot of people to shop here and now I will not be doing that. It is much easier In person and the customer service is better in person than on the phone trying to fix this issue.

Ordered online from them. One part of my order is to be delivered by Lasership (the carrier nor The Children's Place knows where my order is at) and I have one polo being delivered by UPS. Makes no sense. Now I am being told they have 7-10 business days to process my order. Will never buy from them again.

I was purchasing school uniforms for my kids but they promised a 30% discount on an order, the literally said price 100 with the credit card 70 but clearly is a fraud. They did charge me the whole amount, only gave me 1000 and my credit score went down, what a bad decision trust this company.

I've had this account for a couple of years. I pay the balance off every time I use it. I received a new statement with only a late charge. I paid it. The next month I received another late charge from the last balance that I paid off that was only a late charge. I called to get it reversed and it was a nightmare. They must outsource their calls to another country because there was a terrible language barrier issue. I couldn't understand the service rep and then she accidentally put me on hold and never came back. She hung up on me. I called back again and when prompted I cancelled my account. Then I selected to be connected again to a service rep. I once again got a service rep. A gentleman this time who I could hardly understand. I explained that I already paid the balance in full last month which only consisted of a late fee. I told him I'm not paying you another late fee upon a late fee and I asked him if he could reverse it.

I made an online purchase for two toddler shirts. I received a notification via email when my order got delivered, and upon checking it, there was only 1 shirt in the package. Although it said both shirts were delivered, they did not package one of them. I needed the shirts for an occasion I am attending out of town, and unfortunately they do not sell this particular shirt in stores. Although they issued a refund for the missing shirt, it was such an inconvenience. I am now on the search to find something similar for my son before my flight leaves tomorrow. I don’t trust ordering anything else from them online. Please do better Children’s Place.

I ordered some merchandise and received an email the merchandise was shipped. On May 4th UPS delivered the package and left it at the front door of my apartment building. Since the package was delivered at a time I was at work I was unable to retrieve it. I contacted children’s place and informed them I never received the package since it was delivered during the time I was working and no one was home to receive it, they informed me I had to reach out to UPS. I then reach out to UPS they say they can’t place a claim because the vendor children’s place needs to file a dispute on my behalf.

I have been ordering for many years and have never had an issues. However, I ordered a few items about a month ago and the items were shipped separately. I received one package but not the other. When I called customer service they basically blew me off. Told me to spend hours on the phone with my bank or the post office to resolve my own issue. They refused to either reship the item or refund the amount. This is the only retailer that I have ever tell me to solve my own problems. Most likely will never shop there again.

I am discouraged by this company's difficult website to maneuver. At no point is there a prompt to SEND order.. The screen whisks quickly to the order complete and there is no recourse to alter order.. This seems non customer friendly. Offer to give 30% was not honored on placing my first order using the credit card. Call service center in Columbia, S.A. operator was snippy, horrible customer service skills! When you sign up for the credit card you are sent an instant email which also contains the 'coupon codes' for 30% off. Once you place your order if you aren't aware that this code must be entered and you place the order there is No way to get customer service to apply the discount. When I receive this order for $138 it will be returned to the store and the credit card destroyed! This is a disappointment!

I placed an order on February 28th 2021 and received an email confirming the order was received. When I didn't receive any notification of shipping, I called customer service. I have now called customer service at least 4 times. It is March 17. Each time I call I get the same response, read from a manual stating that the order is confirmed and in process but not ready for shipping as yet. The customer service representatives were not able to provide any further information as to the status of the order. They provided no information beyond what was already provided in the original email. They apparently have no way of contacting the warehouse to inquire about the status of the order, other than to send an email, which always returns the same information already provided in the original email. One of the agents actually responded by sending me the same email again.

I first ordered a $59 value of clothes, and it shows delivered but was never delivered to me! I haven’t heard back yet. Then I order $30 value of more clothes, it still hasn’t been shipped out! What is going on? I’ve always had a good experience with them!

I ordered three pairs of pants for my 6 1/2 year old daughter online, and unfortunately I chose size 5-6 instead of size 7-8. So the pants were too low in the waist and I wanted to exchange for another size at the store. The sales person said there was a stain on one pair (even though you could see the fold creases from the shipping and they smelled like new clothes)...and she refused to credit the pair of pants that were clearly never worn - my return was within the week. They were shipped to me and I came to the store with my purchase receipt. How frustrating and a waste of money. Never again.

I've made an order that I never received. Apparently it was stolen off my porch. I have been trying to reach someone as to what to do in this case and would like the items resent or refunded. Still no help.

After my mother bought a pant for her grand grandchildren, the size were too small, my mother lost the ticket. When we went to the store to talk to the store manager, the manager said that she couldn't change the item for another size because they do not have the item, we ask for exchange for another item and we will cover the cost difference, the manager said that her policy won't allow her to do such thing that we need to call the customer service number to get the ticket.

Ordered a Christmas gift for a baby boy and told it was shipped Dec 3rd. I have yet to receive it (now Dec 19th). Now I will probably have to buy another gift if this doesn't come within the next day or two. Don't offer free shipping if you don't use a reliable courier. My advice to customers is don't select free shipping if you need the purchase by a certain time to avoid disappointment. Just pay the extra cost or shop somewhere else.

Please do not give this company your hard earned money. I ordered my son clothes. Have yet to receive. Going on 15 days now. I was emailed informing me one of the shirts they did not have. At this point I just wanted a refund. Not only was I never refunded for a shirt they didnt have. I got charged on my account twice for one order I have yet to received. Every time I check the shipping it says running behind. Every time I email or get a hold of customer service I get no reply or hung up on and told I cannot do anything about anything until I physically receive my order!! When I could be spending that money somewhere like carters where my order gets to me in a timely manner and I am an appreciated customer. SAVE YOUR MONEY. Don’t believe me? Look up the law suits against Children’s Place right now. Horrible service! So sad.

I ordered two separate items from The Children’s Place and never received it, totaling $150.00. When I call, the line is busy due to high call volumes and disconnects the line from me. They told me to file my claim with USPS and USPS tells me to go to UPS since the items were shipped through UPS originally and forwarded to them to deliver to me. Over two months and I have no clothes and no refund and can’t speak with anyone from CP. I am very upset and frustrated because the times were Christmas gifts for my children. This company is horrible and I wish I never ordered from there. Ruined Christmas!!

Ordered a coat for our toddler grandson on Nov 27th. It is now Dec 10th and still no coat! Customer service was rude and not helpful! Will not order from here again!! We live where it's cold and my grandson needs a coat. Never thought Children's Place was like this!!

I made 3 orders almost $500. The first did had not ship and I ordered a second order and I saw the order #2 shipped but not the first, I started making phone calls. Couldn’t get through. I sent an email, no response. I finally got the items almost a month later. Order #3, shipment lost, called and they said I had to file a claim with USPS. I said I want a refund because I didn’t have time to file a claim on a lost package like they told me to. It shipped to New Jersey and still no package. They take your money and have absolutely no repostar, no compassion and do not even attempt to resolve your issue. I’ll never order from them again. They stole my money!

I placed an order on September 16, 2020. On September 21, 2020 I received notification that it was shipping but be patient because it is taking longer due to Covid. I checked the UPS site and they were awaiting the package. It is now November 6 and they are still awaiting package. I have emailed The Children's Place to no avail. I have called customer service only to be told by the automated system that they are experiencing an unusual number of calls and to call back later--click!

My order was shipped to the wrong address and shown delivered but wasn't at the delivery location. After calling the customer service phone number and sitting on hold for over 20 minutes I spoke to Baola and explained the situation to her. I was told there was absolutely, positively nothing that Children's Place could or would do. That I had to open a claim with the USPS. No concern whatsoever on $145 of winter clothes for my son that was incorrectly shipped by them to a wrong address. When I asked for the spelling of her name I was told by Baola "B as in you're a bully". Her supervisor when I told him about it told me he'd review the call to see if the incident really in fact happened. When asked to be transferred to their credit people to dispute the charge I was sent to a phone number that was fully automated with no options to talk to a human. Definitely will not be shopping with Children's Place ever again. Extremely disappointed.

I have reached out to Children's Place Online Department since 10/8 during their business hours 9am-5pm Est. The online service mentioned they were close. I also reached out to their corporate department same message. If you reach 800527355 or 18777522387. I ONLY needed to change my address to sender. This have been poor lack of service. This have left me extremely with a bad taste in my mouth about Children's Place. I also, want to point out their Chat Customer Service system wasn't available online. How can you guys stay in business what the following issue?

I purchased some items online. I thought (like everyone else) they would be delivered within a week... I was moving in 2 weeks. OK, so they're slow - I messaged their customer service after a week, asking for them to update my mailing address. They said they could not (even though they didn't ship it for another week). They told me to call USPS (which I did, and even though I had a change of address, they still delivered it to the old home). I reached out to their corporate contacts - no response. Children's Place is horrible - I will never shop online with them (when Walmart, Target and Amazon can deliver the next day) - and because of their corporate attitude on customer service, we will never shop here again. It cost me $50, but they lost a customer for life.

I’ve always been into the store and thought they had good quality and never had any issues. However with the COVID stuff still going around and my kids back in school I decided to order things online from them. Everything I ordered said it was in stock. I ordered about $80 worth of stuff and got a confirmation #, and thought everything was good. Within 2 hours I received an email saying that I wouldn’t be charged and that my order was cancelled but it didn’t say why. I tried calling every number I could find for them with no response. However the DID still charge my card. I sent an email to their customer service. Well no big deal they will probably just refund it, so LIKE AN IDIOT I tried to order it again. And AGAIN they sent an email saying they cancelled my order and I wouldn’t be charged.

I placed an order online, and I received 2 of the 4 items. I called their customer service hotline, 1-877-752-2387. It is the hotline for Children's Place and Gymboree stores. After selecting CP customer service representative, I got a message stating that there is a high call volume. Rather than hearing, "your call is very important to us, please stay on the line," the message hangs up on you. I called back and selected "All other inquiries." I was able to speak to a representative and get a tracking number. He was not able to provide an estimated delivery date, and referred me to the deliver service. CP's phone system needs to be repaired so it doesn't drop customers.

Did I mention Bad... Typical company... Started out, found some success, paid the top good money. They went on vacation and the rest is history.. No more of my business or anyone I can convince not to use them. Did I mention Bad...

I placed an order on September 18th. It took a week before I even received an email stating that The Children's Place had received my order. I waited a few more days and reached out to customer care to ask where my order was and when it might ever ship. No response was ever sent. I finally received confirmation that my order had shipped and the tracking showed it would be delivered on September 26th. Well that date came and went with no delivery. No, order status updates. No, "Hey sorry we are delayed." Nothing!! Radio silence.

I went to place an order and my total JUMPED up by $25 and every price changed as soon as I hit checkout, immediately called and they said they cancelled It, reversed charges and then days later recharged me and said there was nothing they could do when I called to confront them again. Now my package is apparently coming, even though the tracking number provided doesn’t lead anywhere and the only thing I can do is return the items if they ever arrive. Absolutely awful customer service and I will never be using their company again. I never ever write negative reviews but am so disgusted by how this company runs its business.

This is the second time I had an issue regarding the shipment and I called customer service on both times. They only like to read to you the issue, but do not know how to empathize and find a solution to the issue. The second one even laughed at me over the phone.

There's a reason this company is going out of business. I ordered a few items in May & June and they didn't fit. I just tried to return them, never worn & tags on, over the 45 day return policy even though I was told they had extended the return policy. They wouldn't allow me to return the 3 items nor would they allow an exchange. I called customer Service while in the store and they confirmed that their return policy is quite strict and they had no way of allowing a return or exchange but offered me a $20 dollar coupon and that I could gift the items I was trying to return.

I will never order from them again. Bad customer service. If you didn't get your package you can't get a refund or a new order shipped out. Horrible experience. So upset. 100 dollars wasted. I'm so upset....

After seeing all of the great discounts, I decided to order all of my 4 children's school clothes from them! Ordered on 8 7 20 received 8 11 20! Very nice clothes! I am happy, kids are happy! Everything fit!

I buy from this place often, so I wasn't expecting problems. I ordered some summer clothes for my granddaughter & had them shipped to my son's house. He told me when she opened the pkg, it smelled horrible! Rather than letting me return them, he washed them. I contacted Children's Place, can't even get a reply! They're using covid as their reason/excuse to not answer emails. My shopping with them is done!

I bought 2 shoes yesterday in The Children's Place in Vaughan Mills.. The other one no tag so they just write with pen on the receipt.. Then when I got home the other one not fit to my daughter so today I decided to change the size.. I told the cashier that I change the size of the shoes and I also got the size that I need. So she get the receipt and told me why in the receipt no tag but the shoes have tag.. I explain to her that yesterday the other one has no tag but the one is fit to my youngest daughter., Then the other lady came and ask me if change the size. I said yes.. Then she leave and bring my receipt and the shoes..

I applied for their credit card since 30% was offered off of my order. I have everything ready for checkout in my cart, I have all specific sizes and wanted to check out today. I was not able to do that. I spend long periods of time waiting for someone to answer the phones. However when they did answer, the employees were no help. I specifically had to call multiple numbers for the card then The Children's Place and no one was able to help me. Why advised something if the customer cannot applied the discount on their purchase. This is the worst customer service experience I have ever had.

On June 15 I placed an order for 3 pants to be delivered as in previous orders to my son’s address and because of delays history, I paid an additional $20 on a $17.34 order for expedite shipping as offered. A month later and after several calls I received a text stating my package was undeliverable! Customer service couldn’t explain what happened and offered a full refund to my credit card. A week later they only refunded the items cost but not the shipping and told me get a credit on my rewards or go fight it off with UPS to whom I am a third party and didn’t directly paid or hired for services. Once they get your $ you will never see it again‼️

My order was never received, even though it says delivered we didnt get it. I called The Children's Place for more than a month, to answer or resolve, I emailed them over 10 times and received the same automated email and final after almost 3 months, I get a human reply stating it shows delivered, so I need to take it up with USPS. order#**. I guess orders have never been lost or not received in their world but I do have to say this was by far the worse customer service experience of my life and I have already gotten 9 of my friends and family to stop shopping there because of similar online or in store experience and I am going to tell everyone who will listen about their unwillingness to try and settle the matter by giving me a refund. I am speaking to BBB and will be posting to Yelp, Google, and anyone else who will listen. Never again will they get any of me or my friends money.

I bought my son 4 outfits and they sent it as partial packages. 1st I got 1 pair of shorts and 2 shirt. The second package was another pair of shorts so I literally had 1 outfit that matched. I was still missing 2 shirts and a pair of shorts. After a month goes by I finally get a email. My 3 package is on its way and would be here by the 8th and they had charged my card for those items but by the 10th I didn't have them so I call and they say it's because there was a problem with the warehouse and they never shipped me those items but charged my card but would give me 15$ in points to go order something else but when I tried it wouldn't accept my points. Needless to say after 3 phone calls I finally just got a refund and will shop elsewhere to find matches for my random clothes they sent to me. I won't shop here again!

In April I ordered a 6 month old body suit for my daughter. I was charged 12.59 for it. It took a month to come. I received it in May. On June 30 I was charged an additional 12.59 out of my account from The Children’s Place for no reason. I spent an hour and finally got through to customer service. The lady looked at my account and noted that yes I was charged for June the 30 because I wasn’t charged in April. She then puts me on hold for 20 minutes. The customer service agent then told me that I was charged the 12.59 in April and not in June. I asked her why, she said she saw that I was charged the 12.59 in June. She said she never told me that. I asked her why she was lying and she told me it was my bank's fault.

I began my order, the next day the items in my cart disappeared so I had to start again. I placed an order for 20 items. I have only received 4. Customer service number just hangs up. Higher than usual call volumes. Goodbye.

I read reviews prior to deciding to order several items from The Children’s Place. Reviews warned the company could make multiple charges to your bank account, therefore I decided to purchase a gift card to pay for the items I wanted. I purchased the gift card from Amazon for the exact amount I needed and amazon emailed the card number within minutes! I then completed the order and purchased the items. They were here within a few days. I also decided to “double watch“ the shipping history/dates by going directly to the shipping companies’ websites (USPS and UPS) and signing up for their text updates. This was helpful, as it did not always line up with what the Children’s Place reported through emails. When the clothes arrived, they were great and fit perfectly. So, overall, given the extra steps I had to take to ensure this, my experience was mostly pleasant.

I placed an order on The Children’s Place on June 5th, I ordered a total of 20 items. They canceled 6 of my items and delivered my last package on June 29! Through the delivery process they charged my account as every package delivered, keep in mind that you don’t get your full online order in one package. After they canceled my 6 items and told me that my items I paid for wouldn’t be delivered I tried contacting PayPal and also the customer service line for children’s place they both kept sending me to talk to both of them! I haven’t yet received my money back. The process of getting your order is extremely long and stressful and let’s not forget to mention they can cancel your items at any time and not give you the difference back! If I could rate my experience 0/5 stars I would. Don’t waste your time or money shopping with them, it’s a complete scam.

I placed an order online for 5 shirts 4 pants from Children's Place. On the website it states FREE SHIPPING!! So I thought everything was all good. I was happy with my purchase. I spent in total like $55.00 because like I said you get free shipping. I didn't use my debit card to pay (thank goodness) I used my Venmo account. Again they state on the website free shipping!! Next thing I know I'm a notification from my bank saying saying Children's Place charged my card $16.98. I'm like wait... what is going on right now.

I purchased a lot of clothes, shoes and sunglasses the end of April. I received most of the items within a couple days I believe. I was getting a package every other day then it stopped. I got an email on May 9th saying a package would be delivered on May 10th on Mother’s Day. I’m like that’s odd but okay, but I never received the package. 22 items are still missing and I’ve sent a lot of emails to customer service. Called & still can’t get through. I got an email back saying they’ll contact me soon and gave me case #s for my claims.

I placed an order with a total of 8 items. USPS delivered my package to the wrong address and was unable to retrieve it. I called customer service to let them know what happened and they refused to give me a refund. I had proof of what happened, the post office emailed a letter apologizing for what happened and advised me to send it to Children’s Place. They still refused to give me a refund and kept advising me to call my financial institution. I’ve been supporting this store since 2009, and I am highly upset. I will never patronize this store again.

I placed an order online. The initial transaction was a success and I was pleased with it. Days later I started getting text alerts from my bank regarding purchases being made from there website and I wasn't even online let alone on their website. It happened twice in one day! I tried contacting them by phone and of course since COVID-19 is happening "they're experiencing higher than normal call volume and cannot accept any calls at this time". Before the call ends they ask you to try your call later except this is the message that you'll get every time. I STRONGLY SUGGEST THAT ALL BUYERS BEWARE!!! Unless you want to have your bank issue you a new card after your purchase I'd recommend that you steer clear of this company.

I placed an order online for some clothes with Children's Place on 27 May 2020. A few of the cheaper items got delivered but a large part of the order containing the more expensive items is still 'in process'. I have sent three emails and called numerous times. The call centre disconnects asking to call later and the emails are not even auto acknowledged. I have made the payment already and I am thinking of asking my credit card company to reverse the transaction.

I placed two orders on May 24th. I am still waiting on shipment! I have sent several emails with no response. I have called twice. Both times I was told that my items were packaged and ready for pick up. Their excuse is that the delivery people will not pick up. I do a lot of online shopping and this seems to be the only company that do not have a service that picks up items on a regular basis. Hahahahaha! The second call I caught them in a lie when they said that they were waiting for a store to package up the items and ship after they told me everything was ready and waiting. Then they tried to tell me that it takes 10 business days to ship.... It has been longer than 10 business days. This place is straight garbage! They will get not one more penny from me!

I was making 2 orders to Spain recently. I ordered many things because of the high shipping and tax costs. We had 6 coupons that we used and it was a super offer. After we made the order, Children’s Place just cancelled some of the items, because the order was probably too cheap and without any info they just send it to Spain. Without our favourite things and most expensive ones in the order. The coupons are used, we don’t have them anymore.

Gymboree was my favourite clothing store of all time and was SO excited to see it pop up associated with the Children's Place and... only tiny sizes and not the larger sizes Gymboree used to carry. It was such cool/hippy-ish styling and every time I look it's just those teeny tiny sizes and that's it.

Before Covid-19 of I received orders sooner than now but still have received all orders within a 2-3 weeks of ordering. I like all the things I have received. The prices are great. People have complained because they ordered for a newborn, plan on a month before your things arrive. If they come sooner great, if not you are not going to be bothered. It is a bummer when you order and receive a message unavailable but Macys and other stores do the same thing. It's frustrating that the website and warehouse are not in sync. I know some things are sitting in closed stores but can't be accessed. I have never been charged for shipping.

I ordered on 5/20 and an authorization was put on my card for the amount of my bill. Then upon shipping, they charged my account the price of the item as every item shipped separately plus shipping which was suppose to be free.

The order I placed was split in separate shipments. Even though shipments are taking longer due to Covid, the shipment had no updated tracking as if the package was never dropped at the carrier. It’s been a month still no package. The Customer service number says they have high call volume and then just disconnects, I have sent multiple unanswered emails. No way to connect with anyone for refund or Updated shipping, and no product has been received. Will have to go through my bank for a dispute. Children’s Place is failing its customers So beware.

I ordered over $200 worth of stuff and wanted to return 2 things. Their 45 day return policy toy stores is no help as the 45 days are almost over but of course my bill came on time. I tried contacting them dozens of times with no response. A few items I ordered had not yet come after a month and the baby almost grew out of that size, so I sent an email to cancel the rest of the order. That was of course ignored and today the rest of the shipment came. I have never dealt with a worse company. They do not have bad customer service -they have no customer service!!

I placed an online order with The Children’s Place. My order was for the amount of $63. They took the full amount with an additional amount of $63. Customer service told me to call back so they can put money back into my account, and I never received anything back. So they pretty much robbed me for money. Now I’m having a hard time talking with someone.

This company is absolutely awful! I placed an order and was immediately charged in full. My items never arrived and customer service refused to provide any updates and they refused to refund my money. It was over a month and I missed the opportunity to give the items as a gift. The company still refuses to issue a refund. Stay away from them, they are crooks!!

First off I’ve recently ordered 25 pcs from this place for my oldest daughter granddaughter and newborn and 14 items were canceled the next morning. Now my oldest daughter (4) father and I co-parent Soo if I need anything We worked it out together. I my daughter is getting bigger while our time is standing still I decided to order from these people.

I ordered 10 items a month ago (not joking). After waiting 3 weeks they canceled 4 items off my order. Sent 3 items in 2 different shipments and the last remaining items are God only knows where. According to their tracking they were supposed to be delivered last week, they never showed. Now tracking says they’re in Florida for the last 5 days (I live in N.C.), it once again says it will be here tomorrow. I honestly don’t think it’s ever coming. When you call, the call center is closed and emails go unanswered forever.

I ordered from The Children's Place on May 12th because they are having a 60-70% off storewide/online sale. I understand that shipping is taking longer than usual. Lord knows I have so many Amazon orders out there I am still waiting on. HOWEVER I most definitely am not pleased that they have taken multiple transactions out that I did not make. I guarantee they are doing this because they will file bankruptcy so they are stealing from all customers and do so by drawing you in with the sale. I ordered $143.43 of product and saved $201. Since May 12th I have had 11 transactions come out totaling $546.50. I have bought from the actual store multiple times so I had no reason to believe they would do this. I cancelled my card because I noticed this going on last night after my bank was closed and The Childrens Place customer service.

I have orders from Children’s Place but it’s been a month & I have not received my package yet I ordered for my son's birthday is in June. Ordered it in April. Never again I will order from them. I understand that we going through some Tough times that’s I ordered in two months in advance.

I placed an order on April 14th 2020. I understand there were to be delays because of the pandemic happening. I knew my shipment would be shipped in multiple shipments as it usually is when I order a lot. I contacted customer service after a few weeks to just confirm my order had not fallen through the cracks and it would all be delivered. No response. Finally a few days after that, some items get shipped. Slowly my items get shipped and delivered. I was waiting on a pair of grey shorts size 4T and although the package was addressed to me, the order was fulfilled with an invoice and item for someone in California for a baby 9-12 months.

I ordered from The Children’s Place in April. Ever since then, I have had MULTIPLE unauthorized DRAFTS taken from my account! I noticed that they were taking money and canceled the card and the money is still being taking OUT! I can’t believe that TCP is actually stealing money from people during this pandemic. My orders took almost a month to come, and overall I am disappointed with my current experience. I tried to call customer service and could not get in touch with anyone. However, I’m wondering why my account is still being drafted after I canceled my debit card!!!! This is stealing!

I am so disappointed in The Children’s Place. I am aware and okay with the some items being delayed due to the COVID-19, however I am not okay with my card being charged multiple times. My account has gone into negative and caused multiple overdraft fees. I have money in my savings and cash. I just did not expect my account to have multiple charges from them! After the money is taken out of my account the first time With an email confirmation, why am I still being charged!? I had to cancel my card and get a new debit card! I will never make an online purchase with them anymore.

On May 11, 2020, I ordered $263 worth of clothes from them. Over the next 3 days, my account was charged over $700 for the order. After several failed attempts to get Customer Service to even acknowledge me, I mass emailed their Executive team. About 6 hours after that, I was contacted. I was then informed that the issue was with my bank and that they were sorry that I was confused. They completely pushed blame to my bank (that actually responds without me having to harass C level executives), and also my confusion. You can't make this up.

Order on April 15 2020 and only got part of my shipment. I contact customer service and no one is responding to anything. Tried and tried again and it’s always a automatic response or a robot and nothing gets resolved. I just want what I order or my money back.

I place the order in March 2020 and it not shipped until today. I send email all I get is auto message. I call but also I got auto answer. I want my item or refund. It is international shipment. Wish for help with this problem.

We ordered items from Children's Place. That part of the order was sent and delivered to the wrong address. We contacted Children's Place but they will not do anything in regards to the items even though we did not receive them. They suggested contacting the post office but problem is part of the order had already been delivered to someone that is not us and part of it doesn't have tracking as it hasn't been sent. I even requested to speak to a supervisor and still was told nothing could be done. So we ordered goods that we did not receive and under Children's Place policy it seems that is an acceptable practice.

On April 22, 2020, I placed an online order for clothing and redeemed cash rewards. It took over an hour to place the order as I was ordering a large amount of clothing due to the rewards I had accumulated. Ten minutes after placing order I received notification the order was cancelled even though I had not cancelled it. My credit card was not charged. They are not answering phone calls, and not responding to my complaint via the case number I received back from an auto-reply. I have shopped with them for a long time for my grandchildren and spend a lot over the course of the year. This leads me to believe they are filing for bankruptcy as I would expect extra care and focus for online orders during the COVID crisis. I will be cancelling my credit card with them and going elsewhere as my time is valuable too, and I do expect a mistake to be addressed timely.

I bought 7 items from this website and two of these shirts were included in that order. I ordered this for me and my son April 16 however I only got two of my 7 items delivered. I have been robbed by This Company and am going public. A week later after my order went through another purchase came on my card for $17.99 then two days later $19.06. Someone is using my card information. I only got 2 Items of 7 Delivered to me. As matter of fact it doesn't even show me my complete order any more. Children's Place is Scamming People. Stay Far Away. My original order was only a total of 43.00. Why a week later all these extra charges? I have proof and I want my product or my money back. I dont know why you keep charging. My credit card. This will be public....

On April 24th 2020 I was alerted that 2 charges in the amounts of 56.62 and 36.72 had posted to my HR Block Emerald Card from The Children's Place. These charges were not authorized by me and no permission was given for The Children's Place to charge my card for these additional amounts. In April 13th 2020, I placed 2 orders on The Children's Place website in the amounts of 83.36 and 36.72 which were processed and paid in full. I have bank records to confirm these transactions were paid in full. No additional charges were made or authorized by me. I have attempted to contact HR Block Emerald Card Fraud Department and after contacting them numerous times during business hours have not been able to reach anyone to report this. There is only a recording that no representative is available to speak with at this time. I am also getting the same message when attempting to contact Children's Place and report fraudulent activity.

I placed an order on 4/13 and was charged $67.98 the total of my order. 4 of my 20 items My items did not ship until a week later but on 4/19 I was charged twice for $14.34 and $39.64 then 2 days later my other items shipped and on 4/22 I was charged $53.64. No one is in customer service. Multiple people on all social media outlets have complained. I’ve been calling since 04/20. Before the 4th transaction I emailed. I get no response in ANY communication outlet. I have still yet to hear from them and I’m afraid they may try to charge my card again.

Let me tell you why The Children's Place sucks. Every time my daughter and I place an order, it gets canceled. We can use PayPal, credit card, whatever. It gets canceled. They won't reset the place cash rewards that are earned even though they canceled the order. It's "already been used." She emails them, and they refuse to reset. They've stolen, SCAMMED us out of over 100.00 in rewards because of this. It's been happening for over a year. Every time we decide to give them another try, THEY CANCEL THE ORDER AND STEAL THE CASH. DON'T BOTHER WITH THESE SHAMS. YOUR PLACE CASH IS WORTHLESS!!!

I recently placed an order from Children's Place, and when I received the order conformation on email, I realized that I had been charged excessive tax. I live in a rural area in Oklahoma, and I realized I had been charged city tax. I called them the next working day, and I was advised that the tax would be changed to the correct amount. When I got my order, I saw that the amount had not been changed. When I called them, I just got the arrogant answer that that tax rate (10%) was in their "system", and couldn't be changed.

After placing a pretty large order I decided to check out the reviews and I was immediately scared because most of them are negative. Thankfully my experience was very different. First of all, the sale was incredible!! I ordered 32 pieces of clothing for around $105 plus free shipping! One order was placed on 3/26 and the other was placed on 3/27, they put both orders in the same box and it arrived on 4/1. The clothes came neatly packaged. My only complaint is that some of the clothes appear to run a little small. I'll definitely be ordering from this company again, my kids love their new clothes.

I regret adding a credit inquiry to my credit report. I submitted two orders with 5 days in between, my orders are big $300 + and after getting the confirmation, I get a cancellation. Waste of my time, waste of adding an inquiry, I will be disputing the non-sense inquiry added to my report, why have it if I can get my orders? I also cancelled the card, I opened the card 5 days ago. Don't waste your time, read reviews, is retarded to order from this company. Moving on to Carter's!!!!

I have been ordering from Children's place for several years now for my children. I contacted customer service regarding an item that I did not receive they stated it was delivered and we would have to contact our Bank or USPS. If a customer orders from your website you should always go above and beyond to rectify the situation. It should never be the customers fault to fix a problem regarding delivery. I am no longer shopping with Children's place. Integrity is a very valuable asset. Hopefully you change this so that you can retain customers.

Be careful with this company and with PayPal they are a bunch of thiefs, I made a return in Centennial Las Vegas store on 02/01/20202 from an online order. They never refunded the money to my account! I messaged Children's Place 2/10/2020 and after asking what could I do since I missed place the receipt Paula **. didn’t bother replying, I talked to different ppl one of them told me to call this store so they could help me get a copy of receipt and the manager here didn’t bother calling me back.

I placed an order 3 months ago. It was delivered to the wrong house. I went in to the store and bought the items because I needed them by that weekend. I called their corporate office and told them the items were shipped to the wrong house. They said I had to wait 3 weeks while they "Investigated" the dispute. Nobody once has called me back or emailed me. I have called them probably 20 times and every time they tell me to call back next week. I am working with Comenity bank who has helped more than they have but the charges still have not been removed. Never in my life have I dealt with such a terrible company. I just want to cancel my card with them and never shop there again but I refuse to be stuck paying for something I didn't receive. Every time I reach out to them it takes an hour of my time and I get nowhere. Just don't shop here.

Bought a pair of slippers for my daughter which did not fit her properly. Went to the store to return it (had return receipt with me) within two weeks and they refused to accept. Reason they gave was that I was missing the price tag on the slippers. The store manager said she cannot pull up the details using just the receipt. Called their customer care and they were of no help either. In fact initially they gave the same reason of not having price tag and just having return receipt is not sufficient and at a later point during the discussion, they gave a different reason altogether saying how do they know if the pair of slipper is new or used. Such pathetic are these people that they were giving nonsense reasons to not accept the return (Of course my daughter did not even wore the slippers for a day and they were brand new). They also refuse to exchange it for a bigger size. Never going to shop again here and gonna close my account with them.

After selecting items and having the cashier total my items at the cash register, the register system froze once it processed my debit card transaction. The money clearly showed it left my account when I logged into my bank account and even after a month the amount is still taken out. I asked for a refund and the store told me they couldn’t issue a refund because there wasn’t a receipt or anything showing in their system that a transaction was processed. BUT the money is taken out of my BANK account!!! The Children’s Place is stealing money from hard working citizens and they should be reported. An investigation needs to placed on this scamming company. News outlets need to investigate. I want my money credited back to my bank account for items I Was charged for and was not allowed to take with me!!!!

I tracked my package and it stated it had been delivered by USPS, but I never received it. I then called customer service and the rep and a supervisor told me that nothing could be done on their part cause the tracking stated delivered and therefore for me to contact USPS. I am very disappointed that after being a loyal customer for many years they couldn't replace my package. They basically don't care because they got my money and I have no package. I will never order from them again, so please everyone beware!

I ordered couple of jeans for my son but never received the package. The UPS service that The Children's Place use, telling me that it was delivered, while I never received the package. Dead end from that side. I called Children's Place and they wouldn't do anything besides referring me back to UPS. I get a runaround. Poor customer service.

I usually shop online for my children’s clothes. I’ve never had any bad experiences and deliveries were great. However on 1/8/2020, I needed to get a few things from the Forest Hills store in Queens, and the cashier was very rude. I do not understand how an employee of the store can talk openly like that. She spoke about her personal issues with another employee. She was rude to my daughter. I think someone like her need to be trained again and have better manners. She is a reflection of the company. Personal problems and issues should be addressed in the break room and not on the sales floor. I am here to shop not to listen to your problems.

As many of the reviews have already expressed, online ordering is quite the pain. In my case, it was no different. I placed an order on 12/17. Based on an email I received, orders placed prior to 12/18 at 5PM would qualify for guaranteed Christmas delivery. On 12/20 I received confirmation that my order had shipped. I checked the tracking as instructed and it showed a delivery date of 12/23. 12/23 came and went and my order was nowhere to be found. I checked tracking again and the delivery date had been updated to 12/24. 12/24 came and went and tracking showed "on its way" as the delivery date.

I placed an order on 12/30/19, my package still had not been delivered as of 1/7/20. I called customer service and a very rude lady that I could barely understand said my package was returned to sender because I moved without a forwarding address. The only problem with that is I have not moved. I understand this is not something they did, but when I asked if I could reorder what I ordered and get the same discounts and use the same rewards I used on the original ordered she said "that's not how that works" with a very condescending tone. I have spent over $350 on clothes and was using my rewards from the money I spent on this order. She said all they can do is give me a refund in 14 to 28 business days, and ALL my reward points are used up and gone.

I placed an order on December 23rd 2019 and they cancelled my order. I called in to customer care on the 24th and I couldn’t get an answer as to why my order was canceled. A nice young lady by the name of Samantha opened a case for me and told me I would get a response in 48 hours with a follow up. Fast forward to Thursday 12/26 and I have still not gotten a follow up. Now I’m mad. I called back and was informed my a manager that a new case would be submitted and I would hear from someone with 2 days. (Assuming it’s business days) I still did not get a follow up on Monday December 30th. Frustrated, I called back and spoke to another manager who said by Tuesday I would get a response. Tuesday which is New Year’s Eve, I called back but their offices were closed. I ended up calling back on Thursday January 2nd. Spoke to another manager who’s now telling me 2 more days.

First of all I love Children's Place plus I have 6 grandkids that enjoy wearing their clothes but my problem is I did all this shopping before the holidays and was able to catch all the deals and then I get the cash bucks to use after Christmas. Well everything is now marked 2-3x the price. I have 17 coupons meaning I have to spend $20 to get $10 off. I just spent $250 for presents. It's not fair and you have to use it in 10 days. Yes it's helpful but really I need to pay my bill off not buy full price.

I placed two orders online at the Childrensplace.com on December 27, 2019. The items were available when I placed them on December 27, 2019. I receive emails of order and shipping information once it was sent. I track my orders to see the status of them. The items were suppose be delivered on January 4, 2020. I was told both packages were delivered, I have received only partial items from each orders. When I called customer service I got the worst experience with both the representative and the manager Matiicka. Neither one of them were able to help me, answer my question or track the rest of my order. I was told I had to just wait for when It show up at my house. I will never order online with them or shop at the store. I suggest customer if you going buy items to go to store. Online shopping with Children Place your items gets lost and they steal your money.