The Children's Place Reviews

I made a purchase September 14, 2024 for 23.60. I received my bill late in the mail. At that time I discovered that it was late and had been charged a $42.99 late feel. I called customer service at the Children's Place. The representative agreed to remove the late fee if I decide not to leave Children's place. I agreed and I paid my bill in full. The representative also told me I would have a zero balance after I paid my bill. Instead, I have been charged 42.99 on a monthly basis which I now have an 85.98 balance for late fees for a balance I do not owe. I have called regarding this matter on various times but without any results except being offered 15.00. Why do I have to pay a late fee for a zero balance. This makes no sense.

I ordered Christmas pjs for my out of town family. I placed my order on December 9th. I received an email that my order would be delivered by the 19th. Not too much later I received another email my order would be delivered on the 23rd. And another email it will be now delivered on the 30th! Now this morning which is now December 31st, I received another email that it will be delivered on January 3rd!!! This was supposed to be a Christmas Gift. I have never had this problem before. I tried calling Customer Services to see if they could help to come up with a solution. They told me if it's not delivered by January 12th to call back. Thank you so much for helping me with my problem!!!! I will not be ordering from this company again.

I placed my order for kids pajamas and winter boots on Nov 14th with a notice on Nov 18th that it was shipped. Understanding the Canada post strike was happening I accepted I wouldn't be getting my items anytime soon. Once the strike ended on Dec 17th I wanted to give some time for them to get caught up on their shipping so I waited a bit to check my tracking number for an update. After checking the tracking number a few times after Christmas and it still saying awaiting carrier pickup I reached out over email on Dec 30th and quickly got a standard email blaming the strike and to be patient along with a 25% off discount code (this is practically useless as it seems as though everything is always on "sale" with them).

I understand the economy is constantly changing but after 20 plus years of being a loyal customer but why are the toddler packs of socks & underwear prices are $44 plus dollars? 🥴 I can no longer afford to shop at this establishment.

This is the worse place to shop in opry mills. They treat you like you criminals in the store when it is good, honest people. But when they think you somebody else it's sad. ALL PEOPLE DON'T LOOK ALIKE. Sad part the tall **..one with the color hair is very rude.. getting Loud with people for no reason at all. People in the store was talking about her. Please bring a Children's Place to tanger outlet..mall... I spend thousands a year at this place and it's sad people get treated with no respect at all.

Terrible customer service. Children's Place knowingly stole people's money and are using the canada post strike as an excuse. They should have had something on their website stating deliveries may not make it before christmas. I have been waiting over a month for my kid's Christmas clothes, and I will not receive them in time. I have called twice and each time they give no other options but to wait for my package then return it. I will NEVER order from children's place again. They have lost a long time customer.

I am still waiting now for 6 weeks to get my online order. It shows the label has been made and is ready pick up and has not changed. They have my money and I have left CS emails and get a case number back but no reply in the last 4 weeks. I have tried to call their CS 3 times as well and keep getting our agents are all busy… call back later. This is very frustrating as they have order was for pajamas for Christmas for my grandchildren.

Will never be ordering from here again. It took 20 whole days for my order to ship. Well I won’t be needing Christmas pajamas after Christmas? I asked twice if they would cancel my order and I was told to call back, couldn’t get through. Let’s just hope they give me a free return label to return these for full refund in the new year because I am nowhere near a store. Horrible horrible customer service. Don’t shop here.

Knowing that Canada Post was going through the strike they didn't switch delivery options, when trying to contact them they would not answer the phone or emails. Poor customer service. When will packages be delivered?

The Children’s Place in Columbiana mall is the absolute worst when it comes to customer service. Their store manager should have been replaced. Her attitude is unbecoming of any manager that I have ever encountered and she is very unprofessional. My family and I will not shop here ever again as we have cancelled all our cards to this business. We filed a complaint as well and received no response. We will take our business elsewhere. Signed a customer of over 6 years.

Clothes are great, prices are decent but their shipping is terrible and I have no stores near me so I have no choice. I made a purchase on Dec 9. It took until Dec 16th for them to give me a tracking number but you go to track it and the items still haven't even been received by the post office yet. So the package has just been sitting there for almost 3 days already? And this isn't the first time this has happened.

I want to know where my order is, I cannot receive any help/response via the customer service phone number or email. I ordered a birthday gift more than a month ago and now they won't even receive it by christmas. This is horrible customer service and it feels like a scam with how hard it is to get any help!

Worst customer service ever is an understatement. I purchased some Christmas pajamas in November and realized they still hadn’t shipped at the beginning of December. I called and they didn’t really seem to know what was going on but assured me they’d be shipped soon but weren’t sure which carrier (because of the Canada post strike). I even emailed them. No answer. I looked again today and my order actually said CANCELLED. So I called AGAIN. Weirdly I got the same customer service employee and again, he didn’t seem to know why. But he assured me I’d get a refund in a few days and my cancellation was due to technical problems and told me to repurchase the items 🙄 NEVER shipping there again.

I placed my order on 11/29/24…. I have yet to get my items, or a response to my email. I called customer service and the automated response was they basically have a lot of calls coming through and disconnected the call. No option to hold on, or a call back. They will never have to worry about getting my money ever again. And let’s talk about the joke store bucks, coupons. I’m getting several emails about those that you can’t even utilize unless you buy a certain amount, but crickets about where my purchases are????

My review is about Lakisha who works at the Fairview Heights Illinois store. I made an online purchase for in-store pick up, not realizing that I would only have a few days to pick it up. It was supposed to be picked up by a Wednesday and I wasn’t going to be there until Friday. Not only did Lakisha hold my item for me two extra days. She also gave me the sale price that I had purchased it online for even though the price had went up by the time I could pick it up.

The Children's Place did not warn customers there would be a delay in shipping. They knew Canada Post was on strike, but they kept taking orders and didn't use an alternative shipping company. These Christmas pajamas will not be here for Christmas. If the Children's Place communicated a shipping delay on their website, I would not have ordered and purchased else.

Never order online from them. When they advertised their promotions, they knew that Canada post was on strike and has not taken action to hire some other company to deliver their orders. I ordered pj's well ahead of time and have not received them yet. After calling customer service, the only things they could do were to issue a refund or wait until they ship which might take 10 or more business days even though they expedite. Worst customer service ever. When I called the closest stores, they don't even have what I want or no matching pj's whatsoever. Now we are left with no family pj's for Christmas because most of the other stores are also sold out.

Worst customer service!!! I have made many online purchases from this store in the past but will never buy from them again. I placed an order November 22nd for a snowsuit, boots, mittens etc. for my toddler thinking it was smart to take advantage of Black Friday sales. Obviously whomever is in charge of Operations and Logistics is an American with their head up their you know what who didn't bother to know that Canada Post is on strike and anything purchased in Canada was not going to be processed. I had to call 3 times and wait 10 business days from my order (American business days which included American Thanksgiving) to finally get a refund processed.

I almost never write reviews but this company has the worst customer service. I ordered an item 2 weeks and it hasn't even been processed and shipped. I am hoping to get it by 3 weeks for Christmas. Shipping says "5-7 business days". I tried emailing them but after 1 week... they didn't reply so I called them to inquire. It is clearly from an offshore call center. Very polite and talk a lot but ZERO information. Just kept repeating "don't worry. I'm sure it will be soon. And then 5-10 business days once shipped". But when will it be shipped? No info but keeps talking. I ask to cancel the order or if I can pick it up in the store instead. No way. Once you order from them.... they have your money. The order hasn't even been processed and I can't cancel! Even if the order is never shipped, she said I can't cancel. This is horrible.

This is the worst place to shop online! I ordered a few items on November 30 - received an email that the order was received and pending with a tracking number. I check the status of the order several times on the website and it says processing. Tuesday December 3 still says processing and no money has been deducted from my bank account via PayPal. I call customer service several times to receive a message they're busy and took try back and the phone disconnects. One week later still cannot reach customer service and cannot cancel on website. I will not be shopping at The Children's Place or any company affiliated with them again. Keep your rewards and build better business practices!

Worst customer service and a not so proactive. Placed an order on Nov 16th and until now has not received my items. Have called customer service and was told to call the carrier when My item was still awaiting carrier pick up!. Canada Post is still on strike but they don't provide any alternative in delivering their products to customers. Worst ever!

Today makes it 15 days since I placed an order for 3 items. Till now no delivery, no communication. I have emailed their customer service yet no response. Canada post is on strike but other brands are proactively getting in touch and providing alternate solutions to their clients. I wish I had read the reviews on here before placing that order.

8 items were never received from my order. They stated they were out of stock but I don’t think they would have given me a refund if I didn’t catch it. Called them 3 times. The first two times they said they would ship my items. The last time they said they were out of stock. Never ordering from them again. Terrible communication and seems like a scam to me.

Ok, Children's Place took care of it, and I feel a lot better, I feel they are disorganized, something happened with the way they manage the company. I hope they don't go out of business because the prices are good and clothes are nice.

Worst customer service ever. I have returned 3 items in 1 same package over a month ago and till today they have refunded only 1!! Like wth? They are in the same box!! And no one in customer service ever gets back to me!! They are really the worst.

I ordered 3 "cousin crew" PJs in 3 different sizes for my grands. One of the items was missing when I received my package. I called customer service. They said they could not ship the missing item (even though it was in stock). They could only credit for the missing item. I said I can't use 2 without the other 1. I was told they could not help me. I asked for a return label for the other 2. I was told no. I asked for a supervisor; Marvin came on the phone. He was quite rude in his tone. He basically told me that if I wanted a refund for the other 2 items I needed to drive the items to the store.

Purchased items online that were available and the payment was taken from my account. Within minutes I received an email saying that the order was canceled and I wouldn’t be charged - meanwhile the funds already left my account. Days later the funds are still not returned. After calling The Children’s Place I was told that the items were not available. Then after repurchasing the same items several days later, which were marked as available online, yet another payment was immediately taken from my account and I received yet another email saying my order was canceled. Today none of the funds have been returned despite emails from the company clearly saying no funds would be taken. When calling the company again, I was told several different excuses as to why it was canceled but confirmed that the items are in fact available. Customer service was rude, repetitive, unhelpful, lying and inconsistent.

Complete garbage. I ordered a winter jacket for my little girl for christmas online then apparently had their website send it to a mall. BRAND NEW coat and didn't even offer the company to send it to original address, even though I paid full price for the size and the next day went 34 dollars to 25.

The customer service is horrible. Placed an order October 28, 2024. As of November 18th, I'm still waiting. Tracking says awaiting Fedex pick up. CP says it was shipped, but nobody can tell me where it is. Now they say I have to wait until November 20th. Unacceptable!!!! Not even a supervisor was able to help. Next step is to dispute the charge. Needless to say they have lost a good customer! As a former Gymboree store manager, I can not believe this. If I could have submitted this with no stars, I would have!

It’s a shame you have to pay 15 cents for a bag when you purchase something sad. We already done paid for the bag when we bought the clothes. As much as I shop here I have never had to buy a bag. Ladies working in the store were very nice.

I used to order off here no problem before 2021, ever since then I’ll place an order, they’ll charge me for it then cancel my order and take a full week to return my funds. I have no clue why but this has been happening each time I’ve placed an order from 2021-2024 (now). Customer service is no help. Offered zero solutions. Told me to shop in the store only. What’s the point of an online store if I have to go into a store? The closest one is an hour away. All my info has been correct and up to date, it’s their system.

They make you pay to return items even though the quality is poor and run way too small. I have never had to pay to return things with any company ever. I will never order from here again. The return is going to cost me 1/4 of the total price. That is ridiculous. The items will be going to donation and you lose a customer.

I spend 100s of dollar at this website. I purchased a few items, some which didn’t fit so I went to return them at a store since is was only 30 minutes away but store was closed for business. I went to mail back my items cause closest store now to me is 2 hours away. And the return shipping was almost 25$ more than what I paid for the jacket! I called and they refused to work with me and send me a shipping label. It’s not my fault they closed a store and still have it listed as open. Then I called and the customer service was awful the woman was condescending and put me on hold and just left me there. I will NEVER buy from here again!!!

I have been a customer for 9 years and bought hundreds of dollars worth of merchandise over the years. They closed our store down locally over a year ago. I ordered 4 pair of jeans online, a size 10 stretch and was sent 10 husky! I had to pay shipping fees to return! 21.00! This wasn't my order! I'll never shop here again!

Placed an order and 2 days before it was supposed to arrive they cancelled the card payment and I received an email stating they cancelled the order. So I order a similar item on amazon. Days after my amazon order comes Children's Place takes my money. Said customer service will not give it back. My closest in store is an hour away. My order was about $30 so to drive there and back is my money right there. THEY ARE SCAMMERS! CS is no help at all. Never shopping here again.

Visited a store and had a very nasty encounter with an employee, I picked up my cell phone while checking out and this seemed to trigger the employee. She went on telling me I was rude and rolling her eyes. It escalated quickly and the manager had to tell the employee several times to go to the back. I could hear her saying how rude I was for answering my phone while she was ringing me up, she just wouldn't shut up about it. I left and called the corporate office after about 15 rings someone picked up saying someone would call me back the same day it's been two weeks and nothing. The staff behaves this way because no one is monitoring the poor customer service they're providing. I will NOT give them another dollar of my money.

Would not recommend purchasing from this site. Returning online purchases if there is not a local store to return items is very arduous and restrictive. The customer service agent I spoke with was not very accommodating and was unable to help with my return. For these reasons I would be recommended this company to a friend purchasing items online. Use a company that has an easier return policy and customer service standards that are customer focused.

I called the automated system to pay my bill IN FULL and the automated twit couldn't understand anything I said, kept cutting out, got my bank name wrong, and was a complete nightmare. The only thing worse was the hateful and completely rude customer service person I was transferred to. Not only did she talk to me like I was an idiot but got a complete attitude with me and I AM THE CUSTOMER! Train your employees, they clearly need it!

Shipping dates are lies. In 4 days I got 35 emails, none was about my delayed order! It was due yesterday and today it finally showed up as picked up by the carrier. Customer service does not reply!! I don't care how inexpensive their stuff is. I'll never purchase from them again. You can buy their stuff from Amazon or Walmart if you really like it.

I did not receive my order. I have sent several emails, for over a week now, with not a single response back. There is literally no customer service. How am I suppose to get help with my order? Horrible.

Total crap customer service. They send you an email with arrival date. I called it's past that date and still sitting there. They could just offer a coupon like I'm not ordering again from your company

I'm giving it only 2 stars because this is the first time I've ordered online. I usually go in the store. I ordered a few things for my son Wed night, thinking they would be shipped Thursday, Friday at the latest. Well, this thing is still saying it's being processed, it's been 4 dang days, but the weird thing is that it says it's arriving on August 20, which is Tuesday. I ordered some things from Carter's at the exact same time I ordered from here and Carter's is being delivered Tuesday, August 20. So, The Children's Place should be delivered that day as well, at least you would think, and it says it's arriving that day, but why didn't I get a email saying it was shipped and why does it still say it's processing?

This is a terrible company!! I ordered July 16th for my grandsons and the order never came yet online states it was delivered. They use purolator carriers which requires a signature so the driver can be paid but they come during the day when you are at work. Then when you call customer service it is someone in the Philippines that cannot hear or help you. Also, they have the package which was never delivered and they do not give back the money they take from you. I suggest to never buy from this company, there are better places to get children's clothes and not thieves.

I made two orders online August 4th. One order supposed to be delivered on August 10th and the other August 12-14. Check the tracking August 9th both orders still at the warehouse to be picked up by carrier. So I did a in store pick up order because the August 10th order not arriving on time...a couple hours later the store canceled my order stated they didn't have anything I ordered so I drove to that store in Montgomery Alabama and pick everything on my in store order they canceled. Got to the register, my children place card, declined because the in store order they canceled still charge my card and plus I had a 20 reward that I lost because of that...so I had to pay cash for the school uniform because of late shipping on the order that suppose to be delivered August 10th and paying out of pocket because employees at that store found it easy to cancel my order instead of gathering it for pick up.

I placed an order for back school items for my child. When placing the order it showed 3 different options for getting my stuff: speedy shipping which cost, pick up or slower shipping which was free. I clicked on the free shipping then use PayPal for my order. I recieved a confirmation email and it showed shipping to a store in Texas for pick up and I live in Missouri. I've tried contacting customer service several times and no one responds. Out 50 dollars unless PayPal covers it. Horrible!

If I could give negative stars I would!!! Their exchange policy is trash!! Which is why they have so much product in their stores!! No one wants to deal with them. Things happen and people misplace receipts. I was a few days shy of their “return policy” and was refused an exchange. I would never shop in this store or online ever again!! I am recommending to all I know to never shop here again!! Based on these other reviews this company will be going out of business like Justice and not soon enough!!!

Totally crap customer service. I tried to exchange the order with different size by calling customer service and going to different stores. Whenever I tried to call customer service they are always close at daytime 11am and at 6pm weekdays even. At the stores even I tried to replace my order within 45 days but they do not know how to place the order online and they said they cannot do it. The people they hire in the stores do not have knowledge how to put an online order. By the time I was able to connect to customer service on 46th day and they said they won't be able to do anything with my order as it has passed their return window.

This is 2024 and apparently they are living in the 1800's with their policies! I received items for daughters' birthdays and they were the wrong size but the person never gave me a gift receipt so I went to the store for store credit to exchange the sizes. All items were tagged and new. They refused to exchange my items because I didn't have a receipt. They had the audacity to ask me to contact the people. How embarrassing is that!!! Told me there was nothing they can do to help me. When I contacted corporate their solution to help me was to give me a 30% off coupon on my next purchase just so I can SPEND MORE MONEY in their crappy business.

Ordered from them and they sent to our old address. Called three times to get this remedied and they have offered absolutely nothing to help and keep referring us to FedEx. No refunds, nothing. This place is absolutely horrible to deal with, will not put you with a representative in the US, or even pretends to care about THEIR MISTAKE!

Awful, awful, awful customer service, they don't even pretend to care. Be aware that they ship via USPS and if (when, in my case) something is mis-delivered, you're on your own. I'm spending my afternoon on the phone with USPS, as instructed by TCP's Customer (lack of) Service. TCP said if they can't find it I need to tell my credit card company that it was lost or stolen and have the charge reversed. Do Not Order From This Place

Do not shop there! I tried to place an order for back to school items today and their automatic system just canceled it. The first time around it was supposedly because of an old billing address (this has not been an issue with orders elsewhere, but ok). So then I went ahead and ordered everything again, just for this order to be canceled again, this time for absolutely no reason! The CS agents don't have this information either and they advised me to try a different browser, their app and/or a different payment method. That is AFTER I already wasted hours of my life choosing items, talking to their hotline (only in the Philippines, no local US representatives at all), adding the items again to reorder, talking to them again. I truly can't understand why they won't fulfill, this seems counterintuitive for a company trying to sell clothes! I wish it was an issue of not enough funds on my card or something but no, there's just no reason at all. AVOID AT ALL COSTS!

I will never in my life shop with Children’s Place again. You charge people accounts knowingly knowing that the address can’t be updated and you don’t assist them with helping them get the correct address updated. I have lost money by missing work. I will definitely dispute the charges. You are ripping off good people. If I could give you zero star I would. Definitely do not recommend this business.

But there’s still a hold on my account for $42 to be released later… This IS NOT a good business practice. I WILL NOT be ordering from them again.

I bought clothes for my daughter and went to pay bill online in may on due date for 23.90. I did easy pay and put in my checking account number and info to pay with check so I thought it got paid and got confirmation through site. So out of sight and out of mind. It's mid June. Now I am receiving from calls from Colorado, texts from The Children's Place credit card company comenity.

I had a fraudulent charge from TCP. I immediately disputed it but also sent and email regarding the order. I wanted to see if they could see who it was supposedly shipping to as it was not me. I should of course have this info as my cc was the one used to make this purchase. I have now emailed 3x with absolutely no response other than the auto response w a ‘case’ number. This is some piss poor customer service!! I never shopped w/ them when my son was little nor would I recommend them to anyone.

Trash. Do not online shop here. customer service is bad.. Didn’t get my order and didn’t want to give me a refund. I have to dispute the order with my bank.. Trash. I would never shop here again at all.

Children’s Place is obviously having problems! I ordered my grandchildren some clothes and shoes. The order got broke up into two shipments. The first shipment was to include some shirts for the grandson, they weren’t included. After waiting all weekend (customer service is only there M-F), they gave me a 15$ voucher and told me they couldn’t ship it, because there was too many orders on my account (one that hadn’t shipped). Problem is, 15$ wasn’t enough for free shipping, which I received the first time. I did end up ordering more, to receive free shipping, hook and bait! Second part of first order finally shipped on May 28 (the day it was to be received) with delivery date of 5/31…. It now states delivery date unknown. The order placed on 5/28 (with extra for free shipping) has been processing since 5/29 but hasn’t shipped, it has a delivery date of 6/1. Order from Carter's, Pennys, even Walmart folks…. They all have faster shipping!

I made an order online and not even 5 hours later, I tried to go in and change the address because they had my grandson‘s old address Which I don’t understand why because my name and my address is the Billing address. I called customer service. They give me such a runaround telling me that I have to call the carrier and this is not my fault and they tell me they can’t put a stop on the package so now if I can’t get in contact with the carrier, some people are going to get some free things and I’m going to have to pay for them. This was totally unfair. And now I lose my 30%. I will never order from Children’s Place again. This is so sad and they need to do better for their customers. It’s no way that you should not be able to change the address if it’s Going to the wrong place.

So I have to say I would not be writing this review but after dealing with customer service I felt the need. You can apologize 20 times but that still doesn’t give the customer the answer they are looking for. I ordered my granddaughter about 10 outfits. The deliver date stated the 28 of May. I ordered hers first and then my grandson's two days later from JCPenney because CP has not a great selection for infant boys. I did it in specific steps so my granddaughter would get hers first because it’s common for children to be jealous of newborns and just wanted her to know Memere is thinking of her. I live in Ct they live in Alabama.

Horrible customer service. I returned an order in December and the issue hasn't been resolved or refunded, yet they have the items. I've emailed and can't get through on the phone due to high call volume.

I do not recommend The Children’s Place. I ordered a gift March 1st. It was to be delivered by March 19. It got “lost”. I called CS over a week span. Each time I was told something different. When asked to speak to a manager I got more runaround. I was given a $20 “reward” but it was only good for 1 week and the hoops that had to be jumped to use it were not something I wanted to use. I gave the benefit of doubt and thought the work make it right and went with a “reship”. Nope. Finally April 4 the item was received. It was so incredibly late. I tried disputing with the Children’s Place CC but they too were no help. I closed out my store card and will no longer shop with them. They use to be great.

Children's Place needs to Modify their online order system, customer should be able to update address and size information within 24 hours after order. It’s unfair for the customers to wait for the order to arrive to make changes, sometimes there is no children store nearby. I think as a company you should be to modify order within the same day. Since they are not allowing me to change address now I have to buy twice, because I will be out town which so inconvenient (time, money). The whole purpose online order is to save time, please Children Place review your policy regarding modification. Thank you.

Let me start by saying I used to love this company. Their clothes are cute and the prices are reasonable. However, after my most recent order, I doubt I'll be shopping with them again in the future. I placed an order on April 5th for shoes for my daughter's First Communion, which was on April 20th. I figured I ordered in plenty of time as my past orders had arrived within a week. Well, on April 8th I received a tracking number...but for OVER TWO WEEKS there were no tracking updates. It just said "awaiting carrier pickup" which means it was sitting in the Children's Place warehouse! I tried emailing and calling customer service to no avail.

First time ordering anything from this company and it will absolutely be the last. I have been charged a total of 4 times for one order!! Customer service is horrible with the most ridiculous hours! I’ve emailed twice because I’m an actual normal person working Monday through Friday 8-5! I know these companies could give two hay barrels about a single person review but to be charged four times for one order is absolutely ridiculous and uncalled for.

Very unprofessional company. Poor return policy and uneducated, lazy, irresponsible agents who likes to “assure” things but yet don’t get the job done. Still waiting for refund for 1 month now. #lawsuit

I put order and I waited more than for delivery but until now I didn't get it. And when I did call for refund they told me we can't refund you and you have to wait one more week. However the track number I don't see any information about my order

I rate 0! I absolutely will not be buying from The Children’s Place again. I placed an order to get all 5 of my children Easter outfits. Not only did the order not arrive when it was supposed to. They would not cancel my order. Then I received the order after Easter which was completely useless. Then found out I had to get on a regular computer to print receipt. I could not do it from my app on my phone. Then discovered I have to pay shipping to ship it back.

Terrible company. DO NOT BUY! Paid $178.65 total and shipment still has not arrived. They only offer Place Rewards of $180 to fix the issue but to rebuy is $277.30 total. A upcharge of $98.65. Items were promised by easter. Now I was told I need to wait until place rewards expire on 5/10 to call back and ask for a credit card refund. DO NOT ACCEPT PLACE REWARDS. THIS IS ILLEGAL AND BAIT AND SWITCH.

Horrible experience. I’m charged twice for my order. Told it’s a hold on my account by my bank. Then told it’s Apple Pay. I said I want my money back. Response was well sorry it’s not us. $33.81 is taken from my account and no one could do anything. I used to shop there for quality and prices. I guess I will hafta shop at more expensive places where at least I’m being charged correctly. Do NOT recommend!!!!!

I have a lot of problems with my online order, and when I contact the customer service, they was with full attitude. They think that because they merchandise are kind cheap, they can treat the costumer very bad. Even though they are completely wrong, they do not have any respect and care for the customer.

I called customer service because I couldn’t find anywhere online to get a return label. Non English speaking associate explained they don’t have the option to return online but can take it to a local store to get refund. I explained I didn’t want a refund but wanted to just exchange. Got nowhere. I really hate companies outsourcing their customer service because the experience of quality customer care no longer exist. I was going to just exchange the tops but at this point I'm going to get a full refund. I’m done with Children Place!

Mailed bill within 2 days of receiving it. Paid in full. They posted it after the due date. They charged me $30/month late fee + interest which was more than the original purchase price or $63 in fees. I explained to the 'supervisor' that I have been gone for 2 months and this is the earliest I've been able to follow up. She credited 1 late fee only and no interest charges on the late fee. She was unwilling to listen to any explanation but kept repeating 'boilerplate policy'. Will never use them again. I will not recommend them to anyone.

I placed an order on January 19 for my son. I have a rewards card with them as I have been a loyal customers for 20 years with all my children. Was told the my order would be delivered by Jan 22, then it was by 23, then 24, and so on. Contacted CS twice telling them the issue and they did nothing. Jan 26 said it was delivered to the front door. Well I looked at the security cameras and there’s no one who delivered. Tried to contact the shipping company that had it. “LaserShip” they are just as useless as CP. Called CS with Children’s Place and again useless. Not only do I have no clothes for my child but I am out 100.00 on my CP credit card. I refuse to pay that bill now. I have never in the 20 years I have shopped at children’s place had this trouble. I usually rave over this company. Never again. They lost me as a customer and thanks to social media I will make sure this goes viral.

Customer Service is the Worst!!! Can not reach any CS agent that Speaks or understands English so every time I write an email or call I NEVER GET ANYWHERE OR A RESOLUTION!!!! I am so sick of offshore CS agents because companies like yours are too cheap to hire people who can actually assist English speaking customers. Your help line is almost a 30min wait for someone who doesn't even understand me and your emails are automated responses & because no one reads them, just some autobot chooses a keyword and assumes what the issue is, so the response has nothing to do with the real issue....TERRIBLE ....I WIL NEVER SHOP WITH CHILDREN'S PLACE AGAIN!!!

Placed an order for 77.38 only because I had reward bucks to use. They shipped out one shirt then proceed to place two additional authorization holds for 73.55 each on my card. Do not place orders online smh.

Placed an online order for in-store pick up on 15-Jan-2024 and got the confirmation email for the order. A bit later, I was notified that my order was canceled: "ITEMS NO LONGER AVAILABLE." I reviewed the site, and the items I ordered are showing as available to be ordered. I checked the following day, and the items were still available. I was frustrated that my order was canceled because the items were claimed as out of stock yet still being made available for new orders. More than 24 hours later, I contacted customer service for an explanation.

You guys are irresponsible and your management system is just screwed up to close the store 1 hour early, closing the doors in front of us at 16h instead of 17h for the inventory without previous notice! This is stupid. I will never come to your store again. We came from laval to the stupid branch of place vertu who decided to close 1 hour early. No sense of responsibility.

@childrensplace I am so upset. I’ve been a loyal customer for years. I placed an online order and within 5 minutes I received my email confirmation and noticed I put the incorrect shipping address. I called customer service immediately to change my shipping address. Instead of the lady changing my address (She stated she could not) she told me the authorization would fall off my account and I would not be charged.

I purchased 8 Christmas shirts, for my kids/gkids surprise elf boxes, in mid-October. I only opened the package to look at one shirt, as I'd ordered online and wanted to see if it would match the lounge pants I ordered. I tucked the package away until I was ready to put together the elf boxes. Upon opening the package on 12/23, I discovered The Children's Place only shipped 7 shirts. I was short a shirt for one of the family elf boxes. No, I couldn't just buy a shirt because these were Team Santa shirts. And these boxes are a surprise elf delivery to my kids and little grandkids - so, no, I couldn't get one 'different' shirt.

I ordered 2 outfits for Christmas. I was only sent one shirt because the other items were out of stock. I had used a coupon for the purchase which was used on a 4 dollar shirt only. I was unable to get anything else before Christmas. I had made a purchase in July of 2023 where an item was lost and was only given $5 reward towards my account. The money was not placed back onto my credit card. The "Sales" are not sales. The prices may vary slightly with the sales such as 30% off, but they remain close to the originally marked down price. The quality of the clothes is not great. The shirts are thin.

Placed an order that was supposed to come before Christmas. When I realized the tracking showed it had not even shipped 10 days later, I called The Children's Place to see what could be done. I won't say I called Customer Service, because they do not believe in assisting customers. All they would do was report exactly what their website said about my package. Even the supervisor just parroted the same information over and over again. It also seemed that their "Customer Service" may have been based in another country as I had difficulty understanding both people I spoke to.

I ordered a matching outfit for Christmas. They waiting until the order shipped to tell me the pants were out of stock but shipped the top. When I called to get the order I had placed in order to have new items as a gift, they wouldn’t expedite shipping so I would have it by the time we had Christmas, nor was anything done at all about the problem I experienced. Please do not order from them.

Nov 24 I placed an order for a birthday gift. When placing the order I was given a date of Dec 2 to receive the items. On Dec 1, I received ONE of the items. Waited, waited, waited for the rest of the items which never showed up. FINALLY they show up Dec 9 and I am missing 1 out of 3 items. Accidents happen, I get it but they claim you will wait no more than 10 days for normal shipping. They do not offer any other type of shipping. I go to the website where they give you an option to have it reshipped at no charge and that is what I chose.

So I order matching pj for my family for Christmas on Dec 6. On Dec 9 they canceled my order due to not having the item in stock which how is that possible when I order the item it was in stock. So now my husband and my daughter have pj but not as a family. I then call the call center to get my money back for all the pj so I can order new one. They claim they can’t cancel my order and did nothing to accommodate me and family since it was their mistake but they have a lost a customer for life. I will never order from there again. Such a disappointment.

First time ordering anything from this company and it will absolutely be the last. I have been charged a total of 4 times for one order!! Customer service is horrible with the most ridiculous hours! I’ve emailed twice because I’m an actual normal person working Monday through Friday 8-5! I know these companies could give two hay barrels about a single person review but to be charged four times for one order is absolutely ridiculous and uncalled for. Plus for the items I didn’t get I’ve not received a credit they’ve charged me twice for the item that was supposedly unavailable at the time of shipment but according to their website that was in stock.

I ordered a present for my daughter in mid November and have not yet received it. And every time I click on tracking for over a week now it says internal server error. And now the product is out of stock. I work hard for my money and don't need to put up with this kind of crap.

Tried to place multiple orders online. Each one gets cancelled with no explanation. Calling customer service, they also don't know why the order get cancelled! Verified all my info was correct each time and tried different credit cards.

I placed an order on November 14, before the Thanksgiving holidays, but only received two items on November 21. Unfortunately, as of today, November 30, 2023, I was notified that the remaining items were lost during transit, possibly due to the extended delivery time exceeding ten business days. Although I received a reward credit for the entire order, I had to endure an additional four-day wait, bringing me closer to Christmas. Regrettably, the delay has led to the unavailability of my granddaughter's sizes and the outfits I intended to purchase for her since November 14. The children's store's delivery service appears to be lacking. I would have been unaware of the lost package if I hadn't proactively followed up, given the absence of FedEx delivery communication online—terrible Customer Service.

They provide very minimum customer service. Online order came with two items are missing and then I called up their customer service to request those two items to be shipped but was told they could only provide refund. Very annoying experience as the items are meant for birthday gifts.

I ordered a couple outfits from The Children's Place weeks ago and it still hasn’t arrived. I called TCP and they told me to call the shipper so I literally went back and forth trying to locate my package. No can do. TCP finally told me my package was lost in transit. I would strongly recommend TCP to find a new shipping company since this problem has happened an enormous amount of times. Very disappointed. And the clothes I ordered are no SOLD OUT!! Ugh!!

I'm beginning to think this company was purchased by the old Sears Roebuck and now operates like a catalog company from 1980. Shipping times are ridiculously slow. Taking a full week just to even process the order is unacceptable. You will get the token "We are sorry for the inconvenience...send us your order number...blah blah blah." They may have great prices but by the time your kids get the clothing, they've outgrown them. Do better TCP.

Placed an order during a sale. Children’s Place charged my card on three separate occasions for 3 amounts. Before the preset shipped. A 37$ dollar order is now almost 80.00. Be careful when preserving online. This has happened before and it is ridiculous.

I have been buying from them for years but after this last experience they have lost my business. I ordered a pair of jeans for my son and they never arrived. I called and they told me I had to deal with the shipping company. They gave me a number for them that had a recorded message to go online and then hung up. I emailed them to start an investigation and they never responded. Just sent me an automated email to contact the company I ordered from if I didn’t hear back. I saw the picture of the so called delivered item outside my door. Except it wasn’t my door and now it’s my fault I never got the package? So much work to try and recover a pair of jeans. I can’t believe they won’t replace an item that I never received. Taking my business elsewhere. I’m just glad I didn’t purchase more than 1 item. Could have been a big loss.

I purchased a pair of shorts for my daughter and when they didn't arrive, I checked the status. Said delivered so I checked all around, not located. I reached out to the carrier as instructed on the website. They said to reach out to the company the package was from. Well, over 10 days of calling (recording saying high call volume and then hanging up), online chat (no available agents and also to call number that I already tried), emailing (no response) and even speaking to my local store - nothing. Between the time of ordering the pair of shorts and the package ordeal, I ordered her 2 pair of shoes. Received a package when expected only to open it and find clothes (no shoes) for an infant and small child.

I place an order a few weeks ago for a toddler girl and a young boy with specific size for both. First, I didn’t receive one of the items and the other items are wrong and including the wrong size. The size received is for XL girl. Nothing for the boy. I tried calling customer service only to keep hearing a recording about high call volume try ago later. I been trying all day every day. I left emails and no response as of yet. This is very unacceptable. The Children’s Place needs to do better by their customers. I rate the packers and customer service department with Zero.

Their website sent my order to an address I have not lived at in 10 years. Customer service is not open on the weekend. On Monday their phone system kept hanging up on me because of “high call volume”. When I finally got through they told me I had to call the shipper. The shipper says only the sender can stop a package. It was delivered today and I have no way to retrieve the package since I live out of state. I still can’t get back through to customer service after two days of trying! My credit card filed a dispute but I will most likely lose the money spent on the order!

I'll never again order from this company. I've never experienced a more useless and lackless customer service department. They don't respond back to anything, ever! I'm still waiting on just a response back after sending 4 emails a week later for a refund on an item that never arrived. Absolutely worthless. If you enjoy wasting your time trying to track down a customer service department to get a refund on items you never received then Children's Place is for you. Just walk out your front door and toss your money into the wind, it's all the same shopping with this company.

Literally had to stop shopping with them as they kept having LASERSHIP “deliver” my packages. Even redelivery Ed ended up being shipped by LASERSHIP. Daughter would get vital winter clothing late because of this. They do not care that the carrier steals packages.

It cost me 29 dollars to return items that did not fit my kids. The store closest to my house is more than 30 minutes away and I have 3 little kids under the age of 5 which makes it super inconvenient to return at a store. I will never buy from them again and I will tell all my friends not to as well.

I purchased some pants for my son. I received a message saying it was delivered. It was not. After checking our video camera it was confirmed that it was not. Called the company. They said, "Call the delivery company." The delivery company was useless. They said, "Call your bank." Um ok. I called CP back stating the delivery company never got back to me at all. They said, "We will re-ship your items" and I will receive an email. Never received an email. They were lying to get me off the phone. I will never order from them again.

I purchased online the school uniform for my son and it didn't get delivered at all.. The carrier didn't even bother to pick up my order.. disgusting, highly do not recommend shopping online. The customer service is not helpful neither.

I have ordered from here for 7 years. I have always had it delivered as there is no Store close to our town. Somehow on the last order instead of sending it by mail it got sent to a store in Louisville Ky. That is a 4 hour drive from me. I immediately began calling. If you call the store they say it’s an online order and to contact customer service. I recently had cancer surgery (I’m a grandma) on my mouth and chose to email them. They repeatedly say they cannot do anything. They cannot cancel the order but when I receive it then I can return it for a refund. Like I keep explaining I have no way of picking it up so I have no way of getting a refund. I have offered to pay the difference for a postage. But still I just get the same replies along with a email that my order is ready for pickup!

I cannot even begin to tell you how bad this company is. They sent the WRONG SIZE and then after 40 mins on the phone tells me I have to pay to return the wrong size items. Please do not support this business!

I placed an order on July 5th for a pack of 3 shirts, and two separate shirts. One being from the fall collection. The pack of 3 shirts and 1 shirt shipped right away and I received the product. The fall one however, still AS OF TODAY (July 24th) says order processing. I have emailed them numerous times and called them, they don’t seem to be aware of the Fall shirt. It doesn’t even pop up on their website anymore. Every night at 11:41, I get a charge for that shirt, and then it refunds. When I talked to Customer Service, she said she would credit the cost of the shirt to my rewards account… well, that never happened. I unfortunately had to call the bank to dispute, and they told me the only way to stop the charge was to send me a whole new debit card. So thanks children’s place for all the inconvenience. That was my first and LAST time ordering. Give your money to Carter's instead.

Buyer beware make sure that you have double the funds needed for each purchase. The Children’s place will place a hold for the full amount locking the funds up for 3-5 days and then actually charge once the items have shipped. Even though the hold falls off if the items ship while the hold is present it will cause double the funds to be held from the account until the initial hold falls off. I paid $150 and $300 total is on hold on my account until the hold falls off. There is no reason for a hold. The children’s place does this because they have no clue of their actual inventory and then charge you officially once they figure out if they actually have the sizes you are requesting. NO OTHER MERCHANTS DO THIS. Get a better inventory system so you can stop placing unnecessary holds and subsequent charges on your customers to offset your bad inventory and shipping procedures.

I haven't received any shipping information about my granddaughter's order and can't talk to customer service. Will not order online again. Crap. Cannot email or chat. What's going on the website needs to reviewed and corrected of bugs.

I realized the shipping address was wrong after I placed the order. I called to change the address and was told that was not possible and they would not contact the carrier to help! Bad customer service.

This is one horrible company to deal with. I never had issues with them until recently. I ordered my grandson some cargo pants and pajamas June 3. I received confirmation of order received on June 5. 10 days later I received a package with girls' shoes enclosed. I tried contacting them via email to complain, I tried contacting them via phone. The first time involved a customer service rep that was very skeptical of my issue - he said that "has never happened before". Right!!

I did an online order and one Item was missing. I called and they said they will send the missing item out right away. I finally get my item two weeks later. I won’t be using The Children's Place anymore. This also happened to me last year when ordering items for my Children.

The delivery service delivered to the incorrect address. The delivery service took a picture of the incorrect address and attached in the email confirming the delivery. I went to the incorrect house to retrieve the package and was told by the residents that they received no package. I reached out to The Children's Place to have a new package shipped. They told me that I have to dispute the charges with my financial institution and or reach out to the delivery service and then reorder my item. They cannot issue a refund. I told them I do not want a refund, I want my items.

They charged me FOUR times for the same order. Even if it's a hold on my account, I still can't access my money. This will be the last time I shop at The Children's Place. Check your bank account if you used them before.

Went online to place order. If you apply for their credit card you get 30% off. Was approved, placed order, they received order, 30 mins later they canceled my order. Did this 3 times and was cancelled 3 times. Called cc company to cancel credit card. They said they did not have any record of the orders being cancelled. Called the company and they have no reasoning of why my order was cancelled. They told me to use a different card. Seriously!!! I'm done, never ever shop there again. I have emails, proof each time they cancelled my order. There better be no charges to my cancelled card. So done with this company!!

****STAY AWAY**** Don't buy. If size is wrong Store don't accept exchange size for you. I bought on discount and once size is wrong store gave me just credit (useless) as the store prices are higher than online. As if it's different company. Service is poor. Also most material is not cotton so kids have rashes and itchy if sweat. Expensive and low quality.

I was placing a rather large order when they offered me a 35% off coupon to open a store credit card. I ordered 22 items and only received 2 of the 22 items I ordered. They say it was shipped separately however the other package says delivered and I never got it. I contacted customer service of course upset and they informed me it would be a 21 day investigation into where the package went. In the meantime not only is that charge on my store card still I lost a 35% coupon on the 2 items I did get. Buyer beware. Customer service is horrible and I am still disputing these charges.

I placed an online order using current address, current cc and current last name. I received an email confirmation with my old address, old last name. It was from an order several years ago placed with PayPal. I called customer service immediately to correct the address and they are only open m-f 9-5. I called Monday morning and was told the order was packed and they couldn’t stop it to wait for shipping email and contact shipper. I waited 3 days for shipping email (so obviously Children’s place could corrected the order).

This is the first time that I had to call my credit card company to dispute a charge about an online order and I've shopping online for over 20 years. Short story is I placed order online and Lasership says it was out for delivery at 1:23 pm and my package was delivered at 1:23 pm. Been home all day and have cameras at the door. Called Children's Place Customer service, they told me to contact Lasership or my financial institution to resolve it. Worst policy ever. Only 2 options once Lasership says delivered and The Children's Place will not help you further. So my suggestion is to have your items picked up at the store or send it to the store. Check everything before you leave. Good luck guys.

I placed an order online, got a confirmation from them, then for no reason they canceled it. I reordered, got confirmation for it, got a email that it had been delivered but it had not so I paid with Pay Pal so I hope I get my money back, when I called the customer service number they were no help at all. I will not ever order from this place again!!! And I would not recommend it to anyone else!!! I would give this negative 0 stars!!!

On 4/1/23 I started to place an online order. Before I got to the shipping address page their site glitched and said "Oops! There is an error." Then sent me back to their home page. I went to my cart and it said no items. Then to my orders and it said no orders. I logged out and back in and still nothing showed. Keep in mind I never got to the last page to submit. I placed my order and it went through all the way to the end where the confirmation page came up. I took a screen shot as usual. I get a notice in my email and on PayPal saying there are two orders! The one that I actually confirmed going to my daughter and one coming to me that I did not order.

Picked up my online order that I shipped to store for additional discount only to find out that the package was full of items I did NOT order and couldn't use. Customer Service said I would need to send back all items and wait for the return to be processed to receive my refund. Absolutely ridiculous customer service with no care or understanding for the inconvenience to the customer. Looking at other reviews this clearly is a common issue. Stop offering a service you can't properly fulfill.

I placed an order on March 10th to ship to the store for a trip my kids and I are taking on March 30th. The package arrives at the store on March 23rd which I collected that night. When I arrived home the items weren’t what I ordered. Of course, I waited so long and I’m disappointed and upset. This morning I called customer service and explained I needed the item resend and rush delivery. The agent said they cannot place the or reship the order to me, I’ll have to place a new order. I used 2 promo (25% and 15% for shipping to the store, plus my $15 rewards points) they again gave 30% code and told me I could combine it with the 20% that’s available online. I was excited about because I felt that it covered my inconvenience for their mistake.

BE VERY WARY!!! I made a purchase via their website on 3/14. I noticed that the address was wrong so I immediately contacted them. They told me to call back with a tracking number because they work with multiple carriers. I CALLED BACK AGAIN 3/17. AGAIN their response was there was nothing they could do. I was given the run around. I called about 3 times and each time given a different "suggestion". No help. Ultimately I tried calling UPS and USPS to intercept the package and reroute it. No avail. Eventually my package was delivered... to The WRONG address... They had no problem taking the money out of my account... Immediately!

The children’s place canceled my order for the third time. I call customer service and did not receive any help. They had no problem taking money out of my bank account but yet canceled my order. They refused to reinstate my order. They refused to put the money back in my account today instead, they want me to wait up to five days. I’ve made purchases for the last two years with no issues. Now the last three transactions/purchases have been canceled with no reason. No one was even professional enough to give me a call and they do have my number. I am out done and will not be shopping with the children’s place anymore. I have lost my 20% discount and my coupon on this last order. I lost $10 coupons on the two previous orders. Absolutely ridiculous.

They charged my card 2 weeks ago and my package is over a week late. Now when I call they just say my package is now considered lost and cannot explain what happened to it or why they would even charged my card when they have no record of it being picked up. Sketchy!! As a thank you they are still going to hold on to my refund money for 5 business days.

What happened to the quality here?! My oldest is 19, I bought almost all of his clothes from TCP from the time he was born until he was 12 and sized out. Sizing was always spot on and quality was fantastic. Last week I placed a huge order for my 11 and 8 year olds as I have for the last couple of years. The shorts purchased for my daughter are 1 size up from the shorts she's outgrown from last year. They are massive! Falling off of her and the shirts in the very same size are too small. The husky shorts purchased for my son are not husky. The waist and hip measurements are identical to the smaller sized standard shorts from last year, just 3 inches longer. He needs extra space for his booty not length.

This was my first time ordering from them. I placed my order and when it arrived it was not my order. I called customer service and they are refusing to put my money back on my card. I will never order from them again. They sent me a return label to send the order back.

I got on and ordered some clothing for my son. It was 9:20 p.m. February 28th. The promo that they were advertising as I was shopping would end March 1st. I typed in the code, it accepted, it brought my total down to 91.32. I was like cool, typed in my information, my credit card information, placement order at 9:20 pm Feb 28. I get on to my bank and look at my statements and they charged me $122 so then I went back and looked at my receipt and my email, it never gave me a total. Then I got back on the website and looked at my order and it said that my order was placed at 12:18 p.m. On March 1st and they erased my promo. This kind of made me upset because after reading their terms and conditions it doesn't say anything about time zones. I sent them three emails and I'm just waiting to hear back what they have to say. But as a customer who has purchased with them before this isn't right and I'm not impressed.

I ordered pants online and they shipped to an incorrect address and then told me they can’t refund me or reship a new order to the correct address. I had to go through my credit card to dispute the order to receive a refund for their mistake. Customer service is useless and they pretended to not be able to hear me any longer to end the call. Jokes on them now that I flagged the charges as fraudulent for a refund. This is why Amazon is far superior. They make a mistake and then they immediately correct it.

I was charged $69 for an order that I never received. Complaining to customer service is a waste of time, they said there’s nothing they could do because the courier laser ship has posted as delivered even though I haven’t received nothing. I ended up with no delivery and no refund. Abusive behavior I’ll complain further!

When buying jeans for my son at this store, it's limited to skinny jeans. What happened to normal fitting jeans? I can handle the straight leg jeans, but the color I'm needing are sold only in skinny.

I made a very big purchase for my daughters here and they sent in multiple packages. I didn't receive any of my toddlers clothing because shipping company claimed to deliver even though they did not and Children's Place is refusing to reship or refund!

I don't know how the jacket fit or looked, because I ordered it along with other items and never received my order I called and spoke to 2 different supervisors and they both told me there was nothing they can do, I told them I didn’t want my money back I just wanted the clothes I purchased, and they said there was nothing they can do, so now I'm out $80 something bucks which was for Christmas. I have never experienced this treatment with a company before, I have been a rewards member and customer for 8 years, I will never shop there again!!!

Have not received my order. Says it is in transit waiting to be picked up by carrier. Emailed them and no response. Website says I should get in touch with carrier. Unacceptable. It should be their responsibility. I was a good customer but will now be ripping up my credit card and shop elsewhere.

Purchased uniform pants and uniform jumpers for my grandkids. They fit them with room to grow when tried on. However, they wore them once and were then washed but HUNG UP TO DRY - they were NOT dried in a dryer. Both the pants and the jumper shrunk RIDICULOUSLY. The store will not replace the item for a bigger size because they've been worn and washed. They will not return them even though they shrunk crazily or even exchange them for a larger size. I will NEVER shop this store again.

I have placed an online order, after a few days I received the delivered package email, but I wasn't able to find it, sent an inquiry through the app and they give a case number and said someone will contact you soon, which never happened. After four days while I called them, they gave me two options 1 to check with delivery company.

I ordered matching pajamas for all my grandchildren but one set did not arrive in the package. When I went to get that taken care of, the instructions said it was faster to request a refund then reorder. But now that size is not available!!!! So because they messed up and did not fill my order correctly, one of my grandchildren will not have the matching pajamas unless I start over and try a whole different style or a whole different company etc. It is late in the game now and a lot of places are sold out of various sizes. I am a very dissatisfied customer.

They sent my package that was full price worth over $250 with no insurance, so when it did not get delivered to my home (lost or stolen) they said they aren't responsible for refunding my money. So I'm out the money because they decided to not have insurance on my package. Ended in me filing a police report and never seeing my money back, of course. The Children's Place should take some type of responsibility!

I purchased some clothes for my grandchildren from this seller on Black Friday, 11.25.22. I didn't read the reviews because I was told that this would be a great place to shop for children. So like other customers, I knew that they would have awesome deals for the holiday. The store would not allow me the option to pick up my order at either location which honestly should have been a reason to not continue with this order. The first red flag was the company that they contract with to ship out their merchandise (Lasership) is based out of Charlotte, NC and has pending lawsuits against the management for stealing the customer products that were sent to the customer via text and e-mail as delivered but the customers never received the packages.

I ordered Christmas Pajamas for my children. The package claimed it was delivered on November 22nd. I never received it. I checked with my neighbors as well just to make sure. I ran it back on my security camera and NOTHING was delivered to my home on this day. They use a 3rd party shipping company LaserShip who is also awful. They offered no refund or replacement. Told me to contact my financial institution. Worst customer service ever! Fraud is what it is called!

I give them one star because this system doesn’t let me give less. I buy a pants and received the opposite of that and is been month and a half and they never send me a labor for return the merchancy and my money back. They always apologize the inconvenience but don't do anything for me and even when they are the one to make a mistake with the purchase. Never again!!

I placed an order for some snow boots for my daughters online. The whole reason I even placed my order with The Children's Place was because they were one of the only places I could find a snow boot small enough for my toddler, and that they had a quick delivery date. By the time my delivery date came and went, my order was sitting in "transit" mode with a delay.

I paid my account off with them in April 22 only to get a random email in November 22 saying I had a balance of 54$ in late fees on a zero balance. Not a single bill or any kind of alert and no purchases had been made on the card since 2021. I will be filing a complaint with my state's Atty general as well.

I placed an order and noticed the website auto populated my old address from another city. Moments after placing it, I cancelled the order by phone. I was assured the order would be cancelled. It was not, and the money still taken out of my account. This feels kind of dishonest in my opinion. It's not what I have come to expect from Childrens Place. So now I'm left with clothes I have to return and money out I did not budget for, That is assuming the clothing arrives to my new address and I can even return it.

I ordered 5 items online. They claimed the order was delivered but it never was. I checked my security camera and checked with the neighbors and there was nothing. I contacted The Children's Place customer service twice and they said that they couldn't anything that the carrier was the one responsible for it. I contacted UPS and they said that the package was passed to the local post office USPS. I called them as well and tried to open a claim but they claimed that it was delivered. Unfortunately, I lost my money, there wasn't any help offered from The Children's Place.

I ordered a coat for my daughter on OCT 4th. Item claimed it was delivered the 18th. I never received it, I was home, checked with my neighbors as well. They use a 3rd party shipping company LaserShip who is also awful. They offered no refund or replacement. Told me to contact my financial institution. Worst customer service ever. Thieves who don't care about their customers.

I recently ordered my baby girl a Cookie dough Thankful For My Family Shirt And a pair of Faux Denim Leggings (True Indigo). I also ordered a Pink Shrug: Sweet Nothing That I absolutely love and looks good on my baby girl!

I guess I don't learn from my mistakes because this is the 2nd time it happens to me with the Children's Place. They sent me entirely the wrong item, I ordered boots and they sent me baby pajamas. Customer service never replied to the message I left so I called them and they refused to fix THEIR OWN MISTAKE. Told me I would have to ship the pajamas I never ordered back to them (and would provide a label) and refund me for the boots. Well I never received the label nor the refund. I can't believe they don't stand behind their own company. How can you ship the wrong item and then dare telling me that you cannot fix your own mistake?!? I would never treat a customer like that. Well, it is the 2nd time this exact situation happens to me so they've lost me as a customer forever. I will shop somewhere else!

Originally I asked if I use this card for gas, etc? And if I could pay off immediately after purchase? After being approved I asked how know my address because it didn't ask for it. They used an address I have never put on MY driver's license, luckily it was my sister's home which I have never lived. I couldn't pay off because I code was wrong. The cashier called 5 times and I called 5 times over the course of 2 months. They sent my credit card to the wrong address but luckily that person sent it to me. The address was completely off. It costs $9 to pay over the phone and online.

I called to activate my card and they started trying to sell me assure protection and I had one question and the lady yelled and snapped at me and hung up on me. Needless to say I will be canceling my card and never doing business with them again. I've never had someone be so rude while I'm just activating a card and had a question. I couldn't believe it.

I ordered a coat for my toddler from The Children's Place on 09/09/22, it is now 09/22/22. I check the status and it's lost. I report this information to Children's Place. They refuse to refund or replace. I'm highly agitated with them. They give you different answers, once they take your money that's it. DON'T SHOP HERE.

Updated on 9/16/2022: Opened a claim for a shipment never received and shipped to the wrong address, and everytime I would call they would say it was still in process and then out of nowhere they said it was resolved, when they never even called. And now they keep sending me back and forth and now USPS nor the store are resolving the issue, and it's been 2 months and I haven't received the nor the package or my money back.

I ordered my son's school uniform pants from here on July 29, 2022. Bad mistake. My package was stolen out of my building's mailroom on Aug 2nd, 2022. The shipper (LaserShip) never put the package in the mail locker. Just threw it in the mailroom on some boxes. And now I'm out of the merchandise and my money. Because The Children's Place would not reimburse or replace the merchandise. I've read some similar reviews. I filed a complaint with the FTC and my local division of Consumer Affairs. I will be filing with the NY Attorney General Office as well.

I ordered a big order from them and they separated it into 3 deliveries. They sent 2 packages to the wrong address and refuse to fix it. I contacted the carriers which wasn’t easy because they had the wrong carrier. The carrier said that if Children's place gave the ok they could put the right address and reship it but children's place wouldn’t give permission. They have horrible customer service and don’t care what happens to the package after they get your money.

I ordered 3 pairs of sunglasses for my daughter which shipped on 5/13/22 and the package did not arrive until 5/28/22, 15 days later. That was not my issue. Children's Place packed 3 tiny pairs of sunglasses in a large box without packing material. It was a big box filled mostly with air. The box got crushed and the tiny glasses which were not secure in the box slipped out. I did not receive 2 out of 3 pairs of the glasses and Children's place refuses to replace them. They point the blame at the delivery carrier. My transaction was not with the carrier. My transaction was with Children's place. Until those items are in my possession, they are not mine. I paid Children’s place $9.65 for items not received due to their poor packing. I would like a replacement OR credit of $9.65. It’s not a large sum, but a large corporation should be able to make it right with a longtime customer. I paid them and they didn’t fulfill transaction.

Horrible experience with this company. I ordered some clothes for my boys and it was shipped to the wrong address. When I tried to call customer service but to my surprise they were closed. When I did finally get in contact with somebody I was informed that the package was already shipped and delivered and the only resolution I was offered was to try and contact the carrier to see if the carrier can go back and retrieve the package. When I asked why I wasn't given the information of who was delivering the package he couldn't answer that question. So now I'm out of money trying to dispute this with my bank and The Children's Place is blocking it claiming that there's no fraud. Well yes it is fraud. First off wrong billing address, wrong shipping address and the wrong individual received the package. I will never, never purchase from the store again and it's sad because they have really decent prices.

I would give them 0 if I could. Placed an order and it said, "Apply for a credit card and you will automatically receive 30% off at checkout." Applied. It said, "Congratulations. You were approved. Your discount will automatically be applied at checkout." Showed me what my new balance would be but when I checked out the 30% was not taken off. I emailed them immediately because their customer service center is closed on weekends. Gave them 5 days to respond.... No answer. Called and they refuse to credit me back the difference. Told me they will give me a coupon for next time. There won't be a next time.

Fausto D.

Ordered from The Children's Place and ordered a pack of shirts size 5/6. They sent me size 4. Went to the store to return and they refused to return them due to no tags on the shirts. They came in a multi pack and had no tags when I received them. Customer service is a joke. They said no returns without tags and no exceptions. How can I return them with tags when they sent them with no tags. When I called back and disputed it they said I need to return to the store and speak to a manager. I spoke to the manager when I was there and she refused to return them. Customer service service said there is nothing they can do. No refund, no exchange, nothing. Awful service. I have never had a problem with customer service before but everything has changed now. Beware.

So I made 3 purchases, spent my last dollars on summer clothes for my son. They charged a second 'ret rev' transactions for each transaction. Basically return reversals without a return! I called and they acted like I was overreacting and said their authorization holds and will be returned within 3- 5 business days. First of all, I cannot afford to have this money pending, I'm a single mom on disability and I now have 90$ in limbo, my account is -62$, I've been charged a 10$ overdraft fee for my account being in the negative, not my fault because this is not a normal nor legitimate transaction! It's not an authorization hold, the money was taken and then a ' return reversal' yet no refund!

This is the second time that I ordered online but unfortunately, the customer support let you wait for 10 days more to get an update with your order. The last time I ordered, they said my package was lost but in the tracking Purolator didn't pick up my package from the warehouse. So after 2 wks of waiting they refunded my money. So right now, I tried it again and still there's no update, I don't know how they manage their business like this. It's so frustrating because I will use that order for my niece's coming bday.

PayPal added a wrong address to my order (which I cannot even find on my PayPal account to remove). I made a request to change the town in my shipping address within minutes of realizing the error. I am astonished that their customer service is so incredibly poor that they refuse to accommodate such a simple request. They also will not cancel the order even though it was only made minutes ago. They will ship the order and wait for it to be returned to sender, and perhaps after a month, I might receive my $300 back. Rest assured, I will never be shopping with you again in the future. Everyone complains that Amazon is taking an unfair share of the retail market, but perhaps that's because their shopping experience and customer service experience is so far superior to this nonsense. I have less and less sympathy for their competitors.

Did not receive package in mail. Was told by Natalie in customer service that my only option is to dispute credit card charges and I should reach out to UPS. No offers of assistance, help etc.. I strongly encourage you all not to use them.

You basically STOLE $140 from me by sending my order to the WRONG address! I have tried multiple times to contact you! You do NOT care that you sent my order to the WRONG home and claimed that you sent me my package! I never received it and I looked for it the second it was delivered per the notification!!! I am disputing the charge with my credit card! You will NEVER get my business again!!

Guys, PLEASE, STAY AWAY from online purchasing with this company. I always shop there at physical location, but since my bad experience online, I Will NEVER AGAIN order from them. I have never received my package from them. I have opened 5 different claims that are ALL stayed UNANSWERED. I called them and they told me they cannot issue me a refund, I have to ask my bank for it. What?!?! I used paypal. That's another headache that I have to deal with. They told me UPS shopped my package. I called UPS, they are telling that USPS was responsible for shipping my package to me. I called USPS, they are telling me it is not them. YET Children's Place is telling me it was supposed to be UPS. I sent them the email I received from UPS explaining that it wasn't them. They don't give a crap. I lost my money. Going on 3 weeks now, no package, no money refund. STAY AWAY FROM THEM. DO YOURSELF A FAVOR! STAY AWAY.

Will constantly Flag and cancel orders that are legit. No wonder the company was involved in a lawsuit. Their shady practices are undeniable. How are they still open, I have no idea. This company needs to be boycotted.

The store does not honor Afterpay. It’s all false advertising. When you try and pay it tells you to try another method of payment. This store will not honor Afterpay. I know at least 5 people or more who tried to shop this store using Afterpay. It was declined.

We purchased around 22.57$ at OCT but didn't receive any email/mail/sms/phone notification that this is the minimum amount I have to pay or this is my billing date. I didn't receive any credit card Statement till date. I totally forgot about this activity and assumed I did the billing from my own credit card, and all of a sudden, my wife received a call on Jan 09 that around 89$ is pending due to late payment. I am literally disappointed with this type of unprofessional behavior and it's a kind of fraud in my view. I have already closed my credit card and not interested to fall in this loop again but would expect that they waive my late payment fee as it was not informed ever by any communication channel. Looking forward to see how it goes.

On Dec 28, 2021, I placed an order on Children's Place website. Need make changes, so I called their customer services. The agent told me that she canceled my order, I can place a new order. So, I placed a new order. They shipped both orders and charged both to my credit card. I called their customer services again. The agent told me that they shipped on Dec 29. The cancelation on Dec 28 is just a cancelation request, not a real cancelation. I asked him to schedule a pickup for the first order. He told me he cannot do it. In the new order, one item I ordered is a $19.98, 2 pack pajamas. The one I received only has one pack in it. I have to dispute on both orders. Waste time and money and feel troublesome.

Christmas pajamas for our grandkids were ordered on 12/12. On 12/14, we received an email stating that the items were shipped. Children's Place was advertising that items ordered would be delivered by Christmas which I felt was truly false advertising. On 12/20 I called customer service regarding the status of my order & was told to wait until 12/25 before inquiring again. I checked the status online on 12/26 which said that I should wait until 1/4. The tracking number provided no updates. I emailed them on 1/4 asking where my order was & letting them know that they were the only vendor who did not deliver items as promised. I received an email saying that there would be a credit to my account with no explanation for what happened.

I purchased an item online and used a coupon code together with a $10 rewards certificate. Unfortunately, I ordered the wrong size and placed another order for the exact same item and price for an even exchange. I returned the wrong item in store but upon calling customer service, they said that they cannot do a price adjustment or reissue the rewards certificate or issue another one because it was already used. This is the worst rewards program that I’ve used and is certainly not worth it.

I placed a large order for my son for Christmas as many are currently doing, when I tracked my package noticed that it would be coming while out of town for Thanksgiving. The package was sent UPS SurePost, so I paid UPS 8 dollars to hold the shipment for pick-up at a UPS access point. Somehow there was a mix up and I received a email saying my shipment had been received at the access point, I go to access point to pick up and no package. As I am UPS searched it had continued its journey to my home via USPS and the driver delivered the box to the post office. With SurePost there is no way to hold the shipment for pick up which is important nowadays with package theft so rampant. Unfortunately I live in a area where packages of are stolen within 5-7 min of being put down, when I tracked my package this week it had been delivered to a person. That is all the tracking stated, no signature. Nothing. Just delivered to a person!!!! **.

Placed an order of 5 adult holiday pajamas on 11/16/2021. They claimed it was delivered on 11/20/2021 and that it was delivered to my mailbox! We have cameras and no such delivery was made. Also it's impossible for 5 adult pajamas to be delivered to a "Letter Mailbox" that barely fits regular size letter envelopes but yet they claim, 2 Large, 2 x large & 1 xx Large adult pajamas were left in my mailbox! I offered to send pictures of the mailbox & mentioned it's a multiple dwelling apartment building & they refuse to hear me out. I did dispute it with my credit card & saved a copy of my online chat with them as well & pictures. 'DISPUTE ANY CHARGES WITH YOUR BANK OR CREDIT CARD"!!

This company has by far the worst return policy of anyone! They will not return or refund without a receipt, even if they’re new with the tags still attached. To exchange, that item has to match exactly. That includes the exact same graphics on t’s. Unbelievable!!

I ordered from Children's Place on 11/15. By 11/16 I received a notification that my items have shipped. Great, right? Nope. Almost two weeks had passed and no package so I check the status. My package was out for delivery on 11/28 and then on 11/29 the status was updated to delivery delayed so I contact Children's place. First is hard to get anyone on the phone and when I finally did they said the status would need to be unchanged for 10 days before they consider working out a resolution with me. So I then submit an inquiry with the shipping company because guess what, they don't answer their phones either. I received a generic response and then they marked my package as delivered when they never showed.

I have joined the fast-growing list of un-happy long time customers. Terrible service and blatant lies! They want me to accept that the items missing for several weeks are in transit simply because they have created a shipping label. That UPS label's tracking number on the UPS site indicates the package has not been handed over by TCP. Many un-happy customers...If I were CEO there would be a major shake-up! No competent CEO and board would allow a company to head in the direction TCP is heading.

I brought clothes from site at the beginning of November and here it is about to be Christmas. I still haven’t received anything. They refused to refund me my money until after Christmas. I will never order or shop there again.

I’ve been purchasing my kids clothings from TCP for years. The last year, it’s been terrible. The final straw was my order for Christmas, placed 11/27/2021. 5 items, all in stock. Was notified it shipped in 2 days and would be delivered 12/1/2021; Then delayed to 12/3/2021. Then no delivery, and no tracking information. TCP told me to take it up with the shipping facility - and if I don’t receive my order by 12/14/2021 I can do something about it.

I ordered 5 pieces of clothing from Children Place on November 9, 2021. They use a company called On Track to deliver their packages. On Track said they delivered the package on November 23rd. At 6:15pm. I have a ring door bell. I showed no activity at my front door after 3:18 pm... I told On Track this and Children's Place this info.

I ordered 8 items from The Children's place that said delivered however it was never delivered. I contacted Children's Place on numerous occasions to deal with the situation. Every time I was sent to contact the carrier then the carrier sent me to the shipper. I am so tired of being sent everywhere for answers with no resolution. I do not understand how a big company does not ensure the items that they ship and leave the customers without hundreds of dollars of items and no way to resend, compensate or get a refund for the items. Think twice before you order from Children's Place. You take the losses. The company only cares about itself. The customer does not matter!

In error I had made a duplicate order and immediately called the company to have the second order canceled. They refused to cancel it saying I would have to pay to ship it back to them despite how they hadn’t even shipped it yet. They didn’t ship it 'til 12 hours after I requested to cancel, they had AMPLE time to cancel it. So instead of doing the right thing for their long time client they instead just forced me to pay an extra $45 dollars for nothing. I will NEVER shop at this store again.

Children's Place shipped out a package that said was delivered but never came. When I reached out to them they refused to help me or refund my money. This company does not care about their customers and will rob people of their hard earned money. There is nothing I can do to get my money back. Children's Place told me to call their shipping company which also hasn't done anything to help me. Then they told me to take it up with PayPal which is also a dead end. I will never shop here again because this experience shorted me of 60 dollars worth of clothes that never showed up.

I ordered three sets of boys pj's and a girl's coat. I've gotten the alert on my phone that the package was delivered and when I got home from work, I looked for my package and it was nowhere to be found. I asked my elderly neighbor if a package was mistakenly delivered to her and she did not get a delivery. So I waited a few days to see if my package will arrive and still no package. I contacted Children's Place customer service and the lady told me that it shows my package has arrived and it is nothing they can do and will not be able to refund me or send me another package and that I will have to contact the postal carrier to find out where my package was delivered. I have been fighting this for a week now.

Never shop here ever! If your package is lost in the mail, they won't refund your money, because in their eyes it's your fault it's lost. So you just will be shorted out of whatever amount money you spent, they will tell you to address it with everybody but them. So they can keep your money basically they are scammers out to steal your money.

I've done many orders with them and never had an issue, but the last two packages that I ordered, I did not receive them, so I called for help. They kept sending me in circles and telling me to call a bunch of other people. It started getting frustrating to the point where I don't want to do business with them anymore. I still haven't gotten a refund or replacement for both my orders and I don't know what to do because I need my money back.

Bought a winter coat for our child. Size was much bigger than tagged. And way too puffy, so couldn’t be used in car seat. Brought to store to return less than a week later. Was told by clerk the coat was on sale, so, although we paid $80, we would only receive a $45 refund. This is robbery. Asked for manager. Manager Rudely said “do you want to the money or not”? Decided to keep the coat and donate it. Will never shop at this store again. If this store ever comes up in conversation I will tell this story. I will tell this story every time I hear a retail nightmare mentioned. How Rude!

I placed a 22 item order that was split into 4 different orders on the 5th of October and to date I have received 4 pieces. That do not even match, My daughter has picture day coming up at school and we have NOTHING to wear. Thanks to the lies told by this company in reference to delivery date. Customer Service could care less and I have made several calls concerned about my order and they could absolutely care less. If I can not grab it from the store I will never order from this place again. Thank you for ruining my daughters Pre-K Picture Day. :(

I made a purchase at the mall at the Children's Place & they offered the credit card and blah blah, so she said, "The good thing is you don't need your sales receipt if you need to return when you use your card. I said, "Yes I love that stores do this. It makes it so much easier." So I got the card, even paid it off at that same day, I talked with her saying, "I'm not sure if the clothes will be needed. We think there's a dress code but they aren't sure at the moment." So she said, "If you are going to pay it off & think you will be returning things it will only place your account in a credit of the amount." I said, "I know I love seeing that makes me feel like I have extra money laying around." So that's when she said it about the sales receipt.

So I ordered from Children's Place 250$ worth of clothes for my baby sister, they said they delivered the packages and I never received it. After calling them and OnTrac they still are telling me they can’t replace my stuff. I told them I have cameras and no one came to deliver my things and they still didn’t do anything… at this point I’m seeking legal counsel because this is crazy. I work hard for my money for them to not try to make things right when I never received what I purchased!

I placed an order 3 weeks ago. Tracked it down. Says package damaged in delivery. TCP never called to tell me or send me a new package. I had to call them and even after calling them AND speaking to a supervisor, they refused to send me a new package. How does this make any sense at all?

If your package got lost - they won't do anything. No one ever will reply to you via email or update on the status of the ticket. Calling won't do anything, after an hour on hold, they said that there is nothing they can do.

I order online and when selecting shipping to come earlier it said it would be here by Tuesday 8/17/2021 but now is Wednesday and still have not received it. I would have not wasted $20 on getting my shipment early if it would have came later than the date that was given. They give false dates online and will do nothing to make up for their mess up. I never Had a problem with ordering online through Children’s Place and I have never rushed an order But the first time I do and it was not worth it I had to go buy other uniform elsewhere and now at losing out on $20 when it was not rushed. Depending on ever ordering from children’s place online maybe will start shopping locally when my needs will be met. I spend a lot of money with children’s place and also refer a lot of people to shop here and now I will not be doing that. It is much easier In person and the customer service is better in person than on the phone trying to fix this issue.

Ordered online from them. One part of my order is to be delivered by Lasership (the carrier nor The Children's Place knows where my order is at) and I have one polo being delivered by UPS. Makes no sense. Now I am being told they have 7-10 business days to process my order. Will never buy from them again.

I was purchasing school uniforms for my kids but they promised a 30% discount on an order, the literally said price 100 with the credit card 70 but clearly is a fraud. They did charge me the whole amount, only gave me 1000 and my credit score went down, what a bad decision trust this company.

I've had this account for a couple of years. I pay the balance off every time I use it. I received a new statement with only a late charge. I paid it. The next month I received another late charge from the last balance that I paid off that was only a late charge. I called to get it reversed and it was a nightmare. They must outsource their calls to another country because there was a terrible language barrier issue. I couldn't understand the service rep and then she accidentally put me on hold and never came back. She hung up on me. I called back again and when prompted I cancelled my account. Then I selected to be connected again to a service rep. I once again got a service rep. A gentleman this time who I could hardly understand. I explained that I already paid the balance in full last month which only consisted of a late fee. I told him I'm not paying you another late fee upon a late fee and I asked him if he could reverse it.

I made an online purchase for two toddler shirts. I received a notification via email when my order got delivered, and upon checking it, there was only 1 shirt in the package. Although it said both shirts were delivered, they did not package one of them. I needed the shirts for an occasion I am attending out of town, and unfortunately they do not sell this particular shirt in stores. Although they issued a refund for the missing shirt, it was such an inconvenience. I am now on the search to find something similar for my son before my flight leaves tomorrow. I don’t trust ordering anything else from them online. Please do better Children’s Place.

I ordered some merchandise and received an email the merchandise was shipped. On May 4th UPS delivered the package and left it at the front door of my apartment building. Since the package was delivered at a time I was at work I was unable to retrieve it. I contacted children’s place and informed them I never received the package since it was delivered during the time I was working and no one was home to receive it, they informed me I had to reach out to UPS. I then reach out to UPS they say they can’t place a claim because the vendor children’s place needs to file a dispute on my behalf.

I have been ordering for many years and have never had an issues. However, I ordered a few items about a month ago and the items were shipped separately. I received one package but not the other. When I called customer service they basically blew me off. Told me to spend hours on the phone with my bank or the post office to resolve my own issue. They refused to either reship the item or refund the amount. This is the only retailer that I have ever tell me to solve my own problems. Most likely will never shop there again.

I am discouraged by this company's difficult website to maneuver. At no point is there a prompt to SEND order.. The screen whisks quickly to the order complete and there is no recourse to alter order.. This seems non customer friendly. Offer to give 30% was not honored on placing my first order using the credit card. Call service center in Columbia, S.A. operator was snippy, horrible customer service skills! When you sign up for the credit card you are sent an instant email which also contains the 'coupon codes' for 30% off. Once you place your order if you aren't aware that this code must be entered and you place the order there is No way to get customer service to apply the discount. When I receive this order for $138 it will be returned to the store and the credit card destroyed! This is a disappointment!

I placed an order on February 28th 2021 and received an email confirming the order was received. When I didn't receive any notification of shipping, I called customer service. I have now called customer service at least 4 times. It is March 17. Each time I call I get the same response, read from a manual stating that the order is confirmed and in process but not ready for shipping as yet. The customer service representatives were not able to provide any further information as to the status of the order. They provided no information beyond what was already provided in the original email. They apparently have no way of contacting the warehouse to inquire about the status of the order, other than to send an email, which always returns the same information already provided in the original email. One of the agents actually responded by sending me the same email again.

I first ordered a $59 value of clothes, and it shows delivered but was never delivered to me! I haven’t heard back yet. Then I order $30 value of more clothes, it still hasn’t been shipped out! What is going on? I’ve always had a good experience with them!

I ordered three pairs of pants for my 6 1/2 year old daughter online, and unfortunately I chose size 5-6 instead of size 7-8. So the pants were too low in the waist and I wanted to exchange for another size at the store. The sales person said there was a stain on one pair (even though you could see the fold creases from the shipping and they smelled like new clothes)...and she refused to credit the pair of pants that were clearly never worn - my return was within the week. They were shipped to me and I came to the store with my purchase receipt. How frustrating and a waste of money. Never again.