The Children's Place Reviews

I used to place orders all the time online during their specials and would receive email and/or paper statements in the mail. I admittedly forgot to make a payment last year when my father passed away and several months later received an email containing several months worth of late fees and finance charges that equaled more than double the original order... However, had never received any statements in the meantime. I called as soon as I found out and they were able to reverse the charges. At the same time I asked for paper statements only. I never placed another order and my balance should have been $0.

We received several Christmas gifts that were the wrong size for our two kids. The company policy (now) is they will only exchange for the same item in a different size if you don't have the receipt. The store didn't have the same item in the size we need so we were told there was nothing they can do for us. Now we are stuck with clothes that don't fit our kids.

In the past 9 months, TCP orders have been lost and never arrived. They ship using UPS Mail Innovations. I am not sure which one is the problem, but both companies appear pretty inept. I don't even know WHY I gave them a second chance. This is it. I will never order from them again. The packages never arrive and customer service can be nothing more than a puppet reading a script so no help will ever be attained.

While shopping at this location on 12/19 a pair of pants for my son. The sales associate who had short braids approaches my daughter who was siting on the table for 2 sec ( I told her not to and she immediately got off) the sales rep comes over to tap my daughter and tell her not to sit on the table. She left a mark on my daughter. I was so livid, I had to leave because I was going to loose it. One, I handled the situation. Two, I was standing right there approach me not my eight year old. Lastly, DON'T EVER lay a finger on my daughter. I will never, ever shop at The Children's Place!

I ordered some clothes Dec 7, and the payment was "pending" on Paypal almost 2 weeks later. I called customer service for Children's Place, and they couldn't find my order. How Paypal can have the order, but The Children's Place can't is beyond me. I reordered, and there was, again, no confirmation from The Children's Place. I called customer service again. They told me it was because it was Sunday, so give it 24 hours. If Paypal can have a copy of the order (for the second time) and not The Children's Place, how does that work? Plus, the website said there were items in my cart, the same ones I had ordered.

How often do you get clothes for your children as gifts and there is no receipt? Well good luck returning it at TCP! They will only allow you to exchange size of exact same item (even color) and if they don't have it, you are out of luck! Absolutely ridiculous especially given the amount of money I spend there. TCP why not give store credit, even if at lowest sale price?? The other complaint I have is the store is TOO SMALL. It is a children's store, parents have strollers. I have been to different locations and it is always the same. Clothes packed into the space with little to no room to move around.

I took two pairs of pants back to exchange for a different style, pants had all tags and were in the condition in which they were purchased, but I did not have a receipt. These were purchased by someone else. The style is skinny and I just need regular style. I was advise by the sales associate that I could only exchange for the exact style and in a different size. I think this is the craziest thing ever, if you want to keep the business in the store and I wasn't asking for money back. I called Corporate after leaving the store and was advised the same thing, that without a receipt I could only exchange for the exact product. I could understand if these were used and something was wrong with them, but they are in NEW condition. If you purchase from them, hang on to your receipt. But if you get them for a gift and they don't work - you are out of luck. I will never shop there again!

If sizes of items are not available in stores you are advised to order online. Online the prices are TOTALLY DIFFERENT. $4-$7 more per item PLUS no discount as in the store. You are not able to return most items to the store... You must mail back to online. Advised to call their customer service... They NEVER PICK UP... Constantly on hold... Are outsourced to Central America... BAD NEWS! SHOP ELSEWHERE!!!

Got some clothes as a gift for my baby shower & after giving birth months later (50 days after clothes were purchased) I was not able to return unworn clothes or even get a in store credit, which is what I wanted in the first place. Ridiculous. I will not be shopping here again.

Have been loyal customer since twin granddaughters were born in 2005... Have never and still do not have problem with quality of clothes. This has to do first with the size of the Deptford, NJ store and second with CITI Bank who we pay our bills to. Everyone complains about how small & tight the store is since it was moved... Most people come in with strollers as it is a childrens' store and it horrible for those parents with the strollers and customers without. I've been in there when I've walked out without buying anything and have heard others say the same thing - IT'S TOO DAMN SMALL... Now CITI Bank... Before they took over I was able to make a payment over the phone... I tried the # on my bill and recording just gives balance & says use # on back of card... That # is the same # and just gives balance... I will NEVER shop at CP again and Have shredded my card.

I have never ever been so upset in my life! I ordered my daughter some clothes for the beginning of her school year around July 24/25 2015. I paid using a Children's Place card because it gave me a pretty good discount. I assumed she was size 10 because she was that size in every other store. I ordered a lot of things that were "WEB ONLY" which meant I had to return the items by mail instead of in store returns. Which, of course I was okay with because usually it's fast and simple. My items got there. I tried them on my daughter and they were way too big so I proceeded to return them.

So today is Halloween and I went to over to my local Children's Place that I have been going for some time now at Ridge Hill Mall in Yonkers since I live right up the street, my son needed a shirt. When I walk in I see an employees with children behind the register as if she was working with her kids. So I ask, "Are those your kids?" She said, "Yes." That was a big wow. Very disappointed definitely going to report this to the department of labor. This is unacceptable.

I placed order online for Children's Place and when I place my order it said qualify for $20 Children's Place cash. When I got my order there was no TCP cash. OK I was about to place a new TCP order and thankfully I didn't. Not only this but I was about to get TCP reward and they sent me a email saying my points were not good and reduce by 500 points. This is a joke. They are two times the prices of other stores plus sales cashiers give me attitude problems. Goodbye TCP. I'm going somewhere cheaper. I'm not sure about those TCP cash and rewards.

Went to The Children's Place in Clackamas Oregon. Staff were very rude and did not help at all. They were talking to other staff members.

I have never had a problem with The Children's Place in the 7 years I have had a card up until recently. I have had multiple billing issues in the last year. I have paid off my balance in store and then received a bill saying it hadn't been paid. Then I have to jump through hoops to prove I made the payment. Had an issue with paying my bill online with my account. I had paid online multiple times before but somehow I suddenly don't have an account to pay online? Had an issue with a late fee which was supposed to be removed which would have paid off the card but they never removed it. Sick of their issues. Closed my account.

I ordered my son's school shorts off Children's Place online. They were having a good sale and free shipping. After waiting a week for my package I open it to find someone else's order in my bag! I called and was on hold for thirty minutes and finally reached someone I could barely understand. Instead of shipping me a new order he refunded my payment in 7-10 business days and gave me a ten dollar off coupon. I just wanted the shorts!

I got a gift for my baby shower that is for a boy. I'm having a girl so clearly I'm going to return the item. Tags are still attached. It's on original hangers etc. When I get to the store the saleslady told me they can't help me since I didn't have any kind of receipt. UNLESS the store makes a "policy" to give every single customer that buys something a gift receipt it's ridiculous to not take a return. I was going to purchase something for more money but instead the saleslady turned down my sale and told me there's nothing she can do. Very very rude. This was at the store in Deptford NJ in the mall.

I received a store credit, even though my return was supposed to go back to my card. I contacted The Children's Place multiple times for over a month, and I receive the same e-mail each time from Customer Service: "Thank you for contacting The Children's Place. We do apologize for the inconvenience. Case still in research since our sales audit department has to verify gift card to be devalue and issue a credit back to original form of payment. We sincerely apologize for the inconvenience this may have caused. If we can be of further assistance, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions." And of course, the customer service rep's name will always change.

I have read all of the negative reviews concerning TCP. Some of them don't even concern a shopping experience (i.e., I can't get my password and don't know how to reset it), some are based on a one time bad experience and some are based on their strict return policy. I understand that having a bad experience can get you turned off from shopping at a store, but please understand that a one time issue is not unusual and it can happen. Plus, I get that their return policy is strict, but it was put there for a reason. As long as you keep your receipts and have your child try on the clothing before you take off tags then there should be no problem.

I have been shopping w/ this company for a long time. The online website is great and you can get a lot of deals.. However the people on the phones for online SUCK. Another supervisor told me that the previous supervisor gave me wrong info and he wasn't going to do anything about it... I had many issues in the stores and it's really making me not want to shop here ever again. They don't care about customers at ALL. They give YOU an attitude and make you feel like you're trying to scam them. Their clothes are great, but due to poor customer service I WILL NEVER SHOP ONLINE OR IN A STORE EVER AGAIN!!!!!!

Voorhees Town Center - I was there yesterday for return but without receipt but I had tag for shoes. Manager on duty blamed me it's a wrong tag without checking the same product with tag. She literally was telling me that I am lying but when she matched it, it turned out same. Then she apologized. I felt very humiliated because there was no friendly customer service. And after exchanging with different product they didn't give me new receipt.

I recently ordered four items for my niece as a end of school package. It was a swimsuit, a cover up beach bag, and sunglasses to match. I get a phone call when it arrives almost 3 weeks after payment asking why I bought my niece a see through dress. I explained it was a cover up for the swim suit that I also purchased. Confused my sister looked again and looked at the packing slip, there was no swim suit on the packing slip. Yet on my e-mail receipt and order on my account it clearly shows it on there.

I absolutely love this store. I order most of my daughter's clothes from their website and even with standard shipping, I receive the clothes within 3 days max. I've only had one problem with an item I received (the picture of the item had short sleeves but the item had long sleeves) - emailed them, they asked for order and item number and said they'd refund me in 7-10 business days. I got my refund in about 2 or 3 business days after sending the information they needed.

I brought my 2y/o daughter a pair of tennis shoes on a Sunday afternoon. My daughter wore the shoes to daycare the next day and when I pick her up Monday afternoon, the shoes were tore and peeling. I went that same evening to ask for exchange of the shoes and was told by Store #1079 that they can't exchange the shoe because it is worn and torn. I was told that I could not get a refund or exchange. We had the shoes less than 24 hours and they began to tear and peel at the front of the shoe. The clerk didn't even want to look at my receipt. I will not buy anymore shoes for this store or any Children's Place again and I recommend no one to purchase children's shoes from them.

I've been a customer of TCP for over 15 years, and I'm so disappointed with their return policy. I purchased a pair of jeans along with other items for my daughter. The pants were too small, but my 7-year old removed the tag. I have the sales receipt, and it's clear the pants haven't been worn, but TCP refuses to let me exchange them for the correct size. I've shopped at countless stores, and I think this is the most ridiculous policy - I HAVE A RECEIPT! I have always loved this store, and have shopped there for all of my children, but they've lost a loyal customer. I saw a woman and her daughter, I just handed her the bag with the pants cause they're useless to us.

Useless $10 recent deal. To be frank, all the items in this store are really expensive and not worth for $. Get the same items for lesser price without any deals in other stores. Compare the prices with other stores before buying here.

I have 3 girls. Their grandmother send them some clothes when the season change out the kindness of her heart. She bought sizes they were currently in but would grow out of for the summer season. Of course she did not send a receipt. I took them back in the store and of course you can only exchange for another size same product. Well they didn't have many of the clothes so I couldn't exchange them. That policy is crazy. People lost receipts and get clothes as gifts and people don't always give gift receipts. Needless to say I don't shop there anymore my next pay period. I paid my Children's Place Credit Card and called and canceled it. I haven't been back in there to shop and I made sure I told their grandmother to no longer buy them clothes in there. I also informed my friends and family members about their policy.

I went to exchange items my daughter received for her birthday because they were the wrong size and others were repeats. I was told they couldn't because I didn't have a gift receipt. I explained there was nothing I could do about that. They suggested for me to go to stores around the Houston area to find the same exact items and get the right size. They didn't have them so they couldn't help. I explained that wouldn't help me because some of the items she already had and I didn't want repeats. The manager was rude, I called customer service and they said they couldn't help but if I wanted they send me a $25 gift card but emphasized it was just to help me out because there was nothing they could do since it was policy.

I purchased over $100 worth of clothing for my granddaughters who live overseas in Japan as they are in a military family. I have ordered before from TCP and had no problems with getting the orders to them as they offer shipping to APO/FPO addresses. My order was place on 2/21/15 and shipped 2/22/15. On 3/17 I emailed them that the order had STILL not been received and I was unable to track it after 3/7. The email response from them was that someone would get back to me in 2 business days. On 3/20 I received another email stating they were sorry my order hadn't arrived and they would re-send the items available and/or credit me for the items depending on what they had in stock and that I would receive an email in 2 business days with the results.

Our local store put up a sign saying, "Restroom is for Customers. Children from Mall Can Use Other Restrooms." The other restroom is clear on the other side, and we can shop if we have to stop! It is ridiculous for a Children's store to have such a lack of consideration for small kids and such a failing grasp of suggestive selling. If they only care for our money and NOT OUR CHILDREN, then I think we should all boycott! One child who frequently uses their restroom has Spina Bifida and will now have to hold it and walk a much farther distance! Unconscionable!

After ordering several items over $300 from Children's Place, the amount was paid for from my debit card and deducted from my bank account. Two days later, C.P. emailed me that my order was canceled with a list of "possible reasons". I needed to know why my order was canceled, but the person on the phone was unable to give me an explanation. He told me he would send in a request and I would receive an email with an explanation. The refund has to be processed and is now on hold at the bank, so this makes it difficult for me to place a new order to buy the spring/summer clothes I intended to buy for my children. It would have been a better experience if C.P. would have waited to charge me until AFTER they knew my order could be processed. It would have been a better experience if C.P. gave me a valid reason for canceling my order.

I purchased four pairs of toddler pants recently and realized that they didn't have zippers and were sewn shut. I returned them to the store today, only to find out that all the toddler pants were like this. The lady working called the store manager to be told it was because of the new EZ Pull-up style. Thankfully I had a receipt and was able to return them, otherwise I would've been out. They are selling lesser quality at same price. Never shopping there again.

Someone is CLEARLY sewing the wrong tags on clothes. I ordered my son 4 pairs of size 6 bootcut jeans. Two were one color, two were another. The light jeans were true size 6. The dark ARE size 5. I got into our barn and pulled out his size 5 and they are in fact size 5 with a size 6 tag. This is also true for a shirt I ordered my oldest son. Says size 8, but is size 10/12. Now how is anyone supposed to trust that they get the size they intend to order? The quality control in your factories need reviewed. I know there is no way I am the only one this has happened to. If you don't have trust you don't have anything! Get it together!

I am not able to retrieve my forgotten password. They have NO option to reset it. I cannot pay my bill online. They only take cash or check (dinosaur methods) at their stores. I will get the cash and pay my tiny balance at a store and close their credit card account forever more!

Never again!

My daughter received a bunch of clothes from TCP as gifts for her birthday and Christmas which are a week apart. Some were the wrong size and some were duplicates. Unfortunately we did not get gift receipts. Tried to return them for store credit or exchange sizes. TCP said they could only exchange for bigger sizes. Some items they didn't have in stock and would not allow me to substitute for anything else. They claim it has to be exact item/color. This is a ridiculous policy. I will not shop there again and will be sure to spread the word among family and friends to not waste their money at an unreputable store.

The Children's Place's return policy is ridiculous. If you DO NOT have a receipt they will not do a return or an exchange. The only exchange they will do is if it is for the EXACT same item, but in a different size. The clothes I had were a gift from an 80-year old grandmother who purchased them for Christmas, wrapped the clothes and mailed them to my kids. These clothes did not fit-- even though they were the sizes my kids typically wear. They would not take them as a return and would only exchange them for the SAME item, but different size. And, you guessed it, they did not have the EXACT same items in different sizes. So, I am stuck with clothes that cannot be worn. WHAT A WASTE OF MONEY!! TCP wanted me to go ask for the receipt from an 80 year old grandmother lives 400 miles away, who paid money to ship the clothing, and they were a gift... really?? I have shopped there for over 10 years for my five kids and have loved their clothes, but this policy is absurd especially where it is TCP's clothing with THEIR labels. I guess if you buy something there make sure it fits and save your receipt! BAD COMPANY POLICY!!! I will not be shopping there anymore!

Items were ordered online as Christmas gifts and shipped to my home for my grandson. Some of the shirts were too small, so I took them to the store in Salem, Oregon for exchange. They told me that since four of the shirts were not carried in their store, I would have to mail them back (at my own expense, of course). The other two were not in stock, so they said they could give me a gift card. I decided to mail all of them back, hoping they could be exchanged for the next larger size, but Children's place doesn't even allow that. I ordered from many different places this holiday season. Kohl's does not normally sell a lot of toys in their store, but they do online. I had to return one and they took it with no problem. The two young ladies working in the store were not rude, but I'm afraid I WAS because of their store's ridiculous policy. If I order it from their company they should be able to take the returns in their actual store! Had similar problems last year, but they said it was due to the form of payment. The Aunt who sent these items said she will NOT order from them next year!

I placed an order, with plenty of time for it to be received by Christmas. Using the tracking information I checked on my order. Nothing was listed as it sometimes isn't until ready to be delivered. I got an update which showed that ten days after my order was sent out for delivery, the order finally arrived at UPS. The order is now not arriving until 12/29. I called Children's Place customer service (after much effort since the online and phone lost of operating hours are not the same and waiting for a long time on hold). I was told that they can't do anything, that I should reorder the items (which I can no longer get for the same price) and choose expedited delivery for $20 and I could call back and they could credit me the $20. I do not trust that they will credit me the $20 when I speak to someone else and the price of the items is now almost double. I will never order from them again and I will tell anybody I can, let them know to not buy from them either.

VERY DISAPPOINTED WITH CHILDREN'S PLACE. I have had a standard Children's Place charge card for over 3 years now. Never paid late, never had any issues. In Sept 2014 I went into my usual local store and made a small $20 purchase. At that time, the store attendant asked me to verify my current address. I updated. Three months later, my parents get a phone call from Citi bank about my account. First off, why are they calling my parents and how did they get that number? I have had the same number well over 10 years and never once received a call myself. So my parents tell me to call them. Turns out my $20 charge has snowballed into $100 in a matter of 3 months.

I got a sleeper as a gift (no gift receipt but price tags on). I was unable to exchange it for bigger size as salesperson told me it has to be same color; they only have bigger size in different color. This is their policy! How does this make sense?

I have a 4 year old daughter, and every Autumn since she turned 1, I have gone to The Children's Place to purchase one of your 3 in 1 jackets which have always kept my daughter snug and warm even on the coldest of cold days in New York City. This year, however, I was extremely disappointed to see all of the downgrades you had made with the coat. I took out her Children's Place Winter jacket from last year to compare, and it left me dumbfounded. Not only did you do away with the insulated Thermolite, but there were also many other areas in which the new coat was lacking. This coat is beyond inferior to the previous versions I have purchased over the last four years. The pockets do not have zippers, so there is no way to keep children from losing their gloves. Instead of secure snaps, Velcro is used to attach the sleeves of the fleece--which is MUCH thinner all of a sudden--to the arms of the shell, and you did away all together with the strap that used to connect the two pieces at the neck. A winter coat is no place to cut corners. Especially with the threat of an Ebola epidemic and not only the common cold, but also influenza getting stronger each year.

I received clothes for my daughter’s birthday that were too small. I went to the Children's Place located in Orange and not only was the cashier rude, but didn't want to return the clothes. I then asked for an even exchange (I know she could at least do that) and she said: "Well only if we have it here, if not no." I was appalled and can honestly say that I WILL NEVER SHOP THERE AGAIN! Horrible, horrible, horrible return policy!!!!

I have several Place Cash coupons and stopped at my local Children's Place to make a big purchase with them. I got to the register with approximately $122 in clothing (after sales) and was promptly told by cashier I can only use 3 coupons per transaction. It clearly states on the back of the cash there is no limit to how many coupons you can redeem but you can only use up to six per transaction. I told the lady and even showed her the place rewards policy on back of "cash" states otherwise and she told me that is what she is told to say and do. So at the end of the day when the merchandise was split into two transactions, I had ended up using one less "cash" and instead had to pay more money than I had wanted to. Not Nice! Why have a store policy if you don't follow it?

I have ordered online from Children's Place 2 time in the last month. Both time was a very easy and pleasant experience! I received all items I ordered and they arrived quickly and in excellent condition! I have bought clothes online from other stores and received items that had rips and tears. That was not the case here! Thanks, Children's Place, for your excellent quality and prices!

I had to do an even exchange for my child. Her school uniform didn't fit. I brought it in an outlet store in Pennsylvania. As soon as she saw me in line she said, "I hope you are not returning something from the outlet store" with an attitude "because it clearly says in the back of the receipt that you can't return it in a retail store."

I went to the monmouth junction store of children's place outlet located at Kendall park, NJ. I showed the associate - Ms. **, who was assisting during checkout the coupon for 20%. She told me that she can't accept since it's the new thing that needs some activation to outlet store coupons. Whereas, previously it was accepted. Anyhow, I requested her that I have been shopping with children's place for a while, still she didn't accept that. And she was acting very rude, with zero customer service, and was rudely asking "do you want these clothes or want me to take it off?" which was mean. Whereas, I am not sure what was the store manager doing there. Anyhow, children's place being such a big store, didn't expect this kind of RUDENESS and ATTITUDE. This kind of behavior is what puts the customer off. Maybe they should give some customer service training to their associate on " How to talk to Customers", and not behave like this with customers.

Website does not take coupon codes: terrible customer service, long wait times and incompetent. I received a coupon called place cash where if would get $20 off the purchase of $40. On the last day it was valid, I was trying to use it on the website but their website was not taking it. I called a few times and I got frustrated with the long wait to get to a live representative so I called back another day when I had more time to waste. So, finally, after an hour of waiting on the phone I get a live rep and gave them case number and they apologized for the inconvenience and said they were going to send 2 coupons in the email that I can use online or in the store.

I bought 5 items from the store and ask the cashier to make a gift receipt for 4 items out of 5. I told her again so there is no confusion. I got home and found only items on the list. I was so pissed. The next day I went again with the receipt to get the correct gift receipt. I was told it could not be done as the transaction is that of the previous day. Now I will have to go again with all the clothes so I can return and then buy the same clothes again. Hope they let me use my 30% coupon that I used last time. Had a terrible experience!

I recently tried to exchange some clothes that was given to my daughter for her birthday. The size was wrong and I had no receipt. They denied my exchange and the guy gave me a paper with 1 800 number to call. When I call the guy says was due to my record of exchanges and that I was being flagged for too many exchanges. I haven't been shopping that store for over a year. He says he will mail the record in the next 10 days and then after that I could appeal but after the appeal the 30 days for exchange will be over and why do I have to go through all these if I just want an exchange? The tags are still on the clothes. I just think it's ridiculous and that's how they rip you off. When I called corporate, they said it has nothing to do with my record and only because I didn't have the receipt. In the end I got no help and got stuck with clothes that don't fit my daughter.

You think 20% off is the best? No, wait until you see the 30% off coupon. I made a purchase with the 20% off coupon. Right next day I received the 30% off coupon and when I contact the customer service, they refused to do the price adjustment.

A friend ordered and had shipped 8 items from Children's Place as a birthday gift for my 5-year-old daughter. One of the pairs of Capri leggings had a small hole. Under policy of company, can't just return and get replacement for damaged item. Have to return and get a credit. Told "go to store and try to replace there." Store did not have replacement and I was given a gift card for $3.33 in exchange for the damaged item and told to purchase it on-line. My friend purchased a clearance item and had further sales because of large orders. The store did not have the item and would not be getting the item. Told me to order something else. The closest thing had was $5. They were willing to give a 20% discount ($4) but refused to replace the item even with anything of their choice for the $3.33. Told me to wait and look online in the future.

Upon entering the store I was asked, "Are you finding everything okay, sir?" I replied, "I just got in the store, I'll let you know if I need help!" Approximately two minutes later, the manager asked me again, "Are you finding everything okay?" My response, "If I need your help I would let you know". The manager proceeded to the front. Shortly after that the security followed me around the store. After making my purchase, the security went to the front door.

I purchased three items on 02.05.2012 at the store location on a bank debit card. On 03.10.2012, I returned two of the items with receipt and asked for cash refund. On the bottom of my receipt, it states “refunds and returns until 03.21.2012 with this receipt.” No where does it list that I must have the debit card with me. I was told that because I didn't have the debit card, I can only receive a merchandise credit. They already have my money and now they are keeping my money until I purchase something else. If I would have purchased by check, they would have given me cash after 10 days. Why should this be different? This store is 2 hours from my home and running back to get the debit card was not an option.

I made a purchased at the Children's Place on 2-26-11. The clothing did not fit my child so of course I wanted a refund. On 3-3-11, I wanted to return the item ans was informed that I needed a passport or Valid Driver License. Even though I purchased it with my credit card, I do not have either one and if I knew that I would run into such foolishness I would not have purchased it. The cashier noted that at the bottom of the receipt states that a valid ID is required for all returns, however, it does not state what kind of ID is required. This is unfair practice. Not everyone has a passport or driver license. It should be noted in full view for consumers so that they could judge or decide if they want to purchase from the franchise. This should be reported.

I was at the Plainview, NY store to return an item I had purchased earlier today. All the tickets were intact and the receipt was available. I was asked for my driver's license. When I asked the saleswoman why, she told me it was for identification. I handed her my driver's license and she proceeded to scan it. I asked her to stop scanning my license as I did not give her permission to do so. She called over **, the Manager, who told me that if I do not allow them to scan my license then I will not be able to return the item. There is nothing in their return policy that states that. I allowed them, against, my better judgement and under protest, to scan my driver's license as they would not take back the item unless I did.

In returning some clothing that I purchased, I was asked for photo ID. I showed them my job ID. I was informed that it must be a passport or a state ID. I was upset because most people do not have this type of ID. Therefore, they are unable to return things they can't use. I am wondering is it legal to do this? Have you had any more complaints?

I went to The Children's Place at Glendale Galleria in Glendale, CA on 8/6/10 to make a return on a purchase made over a month ago. The purchase was made with my Visa card. Store policy is I can return for a full refund as long as I have the original receipt and it's within 90 days. It also states the refund will be made in the original form of payment. During the transaction, the salesperson asks for my Visa card. Unfortunately I did not have it with me so since the purchase was over a month ago, I requested cash back since they could not electronically credit me like most stores (Old Navy for example) without the card being present.

I placed order with them on 8/4/09 for about $45. I also paid $5 shipping. They collected the payment on the 8/4/09 itself but did not ship my clothes until 8/11/09. It was a gift to my friend's baby who was leaving to India on the 8/12/09. I called Children's Place on 8/6 but there were 60 calls ahead of me so I could not hold for 2 hrs. I send them an email to realize the package soon in order for it to get deliver on time. I did not get any email. Package sent on 8/11 by UPS ground. UPS did not deliver until 8/12 evening by which my friend had already left the house to catch his flight.

This occurred 12/28/08 at about 5pm. I sent my son to do an exchange on a pair of pants & a shirt that my daughter's father purchased for her. Due to shopping at Children's Place on a regular, my daughter already had the pants & the shirt her father purchased. So I sent my 17-year-old son just to do an even exchange. Her father placed the wrong receipt in the bag, but that shouldn't have been a problem. My son was exchanging the 2 items for the same thing, just in different colors. The Hispanic cashier told him she would not do an exchange without a receipt???

My son and I were shopping at the store on 7/31/08. We entered the fitting room for him to try on clothes. After he took off his shoes and put his foot down, he stepped on a sharp object (the object had a white round bottom and a 1/2 inch needle like pin. It is a device that is attached to clothing to prevent stealing). The pin like object sank into the heel of his foot. I brought it to the attention of a sales rep and she did nothing. When I went back into the fitting room, there was blood all over due to the wound. Once the store manager, Amy, SSN, was aware of the incident, she took my name and #.

I apply for the place card in October 2007 and made a purchase. November I send an email asking about my statement and my card. The reply was to call. I did and for some reason they had an error with my address. They fix that and finally I received the card 12/15/07 but no statement. Now they want to charge me late fee because I should had went to the store and made a payment. That what they told me over the phone, that I did not need a statement to make a payment.

I shopped at their store location #1628 at Eastgate Mall on Saturday, December 6, 2003. I was very disappointed in the attitude their employees there had to offer. I unfortunately had the distinct displeasure to overhear their employees talking about stereotyping their customers. I am not positive that we were the targets for this statement, but it seemed quite coincidental the way it occurred. In any case, I would not wish to shop in a store where the employees felt the need to talk like this.