The Children's Place Reviews

Recently purchased Christmas Sleepers (4 in total) totaling 52.48 Canadian and returned all 4 back to the store. The store returns 52.40 and I am short 8 cents. I know it's not much but why should I give 8 cents for a company that didn't give me anything in return. Just like that if they do to million customers they just made money not doing anything? Store located at Pickering Town Center in Ontario CANADA said to call 1877 827 7895 as they are not able to return the money paid in the original order.

I was in the store last weekend looking for some winter clothes and shoes for my kids. I reached up for one of the boys hanging shoes (that is hanging on the wall) with my five year old son next to me, next thing I know I hear someone say, "EXCUSE ME", very loud. Before I had a chance to get down from my tippy toes (since I was in the middle of reaching for the shoes), this employee shoves me against the wall. I turned around to her and said, "Excuse me, you could have given me a minute." She continued walking to stock room without even looking at me and said, "I said excuse me and you didn't move!" My son asked me why she pushed me. I could not believe a store employee did this. Is this the kind of employee that Children's Place wants to have represent them?? WOW.

After speaking to 5 client reps and 2 supervisors nothing was done to satisfy a good client who buys from this store twice every 2 months. I am beyond dissatisfied with the corporate office and also the customer service number. Especially with the Washington Heights store in NYC. The manager should not manage a store if they cannot deal with a simple issue like mines. I will definitely share my experience with all my friends and family and create a telephone chain so everyone is aware. Too much to detail here but this company makes too much money to not be able to hire managers that are unqualified for retail.

So on 11-15-18 I went online to get my kids some winter items with the change of weather coming about. I was very excited to do so in the beginning stages of this process. I placed my order like normal a total of 40 items, right after I got an email saying that one of the items had been canceled with no explanation of why this item was canceled. I thought to myself well maybe this one item may have been out of stock and the website was not yet updated. No biggie.

Ordered my grandson 6 items online from The Children's Place. Received yesterday but received the wrong order. I hope I can go to one of the locations and get a store credit rather than going through the return process.

I placed an order for gift card online from The Children's Place and they sent me the wrong one. And then I called to let them know that they sent me the wrong one and that there was nothing they could do. I would have to drive into a different Children's Place and have the amount transfer to the card that I wanted. Now I have to waste my time and my gas to drive into The Children's Place to get a new gift card that they screwed up on.

DO NOT ORDER FROM CHILDREN'S PLACE ONLINE!!! So I ordered a coat for my daughter online from The Children's Place. They sent me a confirmation of my order and took my money. A couple of hours later they emailed me saying my order was canceled but didn't return my money. I called and someone I couldn't understand said it'll take 10 business days for a refund. No more business from me and I get 95% of my child's items from this store. Going to dispute it. This is ridiculous!

I have written two emails, asked for help and nobody has been able to give me a solution. I buy at least two to three times a year in the online store but this time I do not accept the security code of my card. I have tried to make the payment with other cards and it does not allow it either. The service and help they provide to the client and the interest that they give to their needs are very bad.

So called managers, Keyanna and Dominique, were the worst. Laughing at customers in their face, these young women talked about everything outside of The Children's Place but giving good customer service was not on their agenda. I am a business owner and these girls "couldn't" have lasted more than a week in my world with the attitudes they BOTH had. It was literally ridiculous. Miss Keyanna refused to give me my receipt but I demanded I get a picture of it. Miss Keyanna folded the receipt back so I couldn't get a picture of the barcode, FOR THE PURCHASE I MADE. I took the items I paid for back to the store to get a refund because I wanted to get something else, not the items I exchanged because I understood the rules.

I purchase a lot of clothes for my children at this store. Both online and in-store. So much that I have a store card. Well recently I made a last minute purchase for my nephew's birthday and paid for expedited delivery to make sure I got it in time. UPS changed the delivery date so that it would be delivered late. I called UPS and they said I need to call The Children's Place. When I called The Children's Place, of course no one is American and can comprehend what I was saying. In the end, they refused to refund even half of the shipping charges. They just lost my business for good! Horrible!!!

I ordered 50 items online and although the receipt said that they were all shipped in 1 box only 7 items arrived. It has been 1 month that I am trying to get my money back for the items not shipped. Customer service keeps promising that they do owe me and it will be back on my credit card in 3-5 business days and so far NOTHING. It has been 31 days. STOP STEALING MONEY FROM CUSTOMERS. I have pictures of the small box with all the items nothing else would have fit. I went into a store and showed a manager, she said she can't do anything about it and it has happened to HER!

I went to the store that is located Tri-county mall in Springdale Ohio. I buy a jacket for my son less than 2 weeks ago. The lady who sold me the item in the store tell me, "If it doesn't fit you can bringing back and we can exchanged for a different size!!!" Because I wasn't sure if that jacket will fit my son so she said, "Don't worry bringing back if it doesn't fit." I was like, "Ok then."

Their return policy is terrible, without a receipt you cannot return anything. Even with a receipt they would not return the boots I bought for my daughter because it was 2 days past the 30-day return policy, they would not even let me exchange them for a different pair or in-store credit. I will not be shopping there anymore and canceled my credit card with them as well.

I don't think I have ever written a negative review before but my experience merits it. Children's Place made some kind of error in filling or shipping my order. It took me three weeks and numerous exchanges with Customer service via their online e-mail process and by phone to finally get a refund for an order that never shipped even though they had sent an email informing me it had shipped. UPS showed it had not shipped, and Customer Service agreed it had not shipped when I first wrote to them. Despite acknowledging the order had not shipped, Customer Service repeatedly told me they would get back to me in 24-48 hours, or 2 business days, each time providing absolutely no information or help on the issue. I did FINALLY get a refund, thankfully, after getting very insistent on the phone. The entire experience was infuriating and unprofessional, and I will certainly never order or purchase anything from Children's Place again.

I bought my son a jacket XL. Unfortunately it was too big. Called customer service and they refuse to exchange or even price adjust for the smaller size! There is a $16 dollar difference and they expect me to pay it! It was an online exclusive so I cannot just go exchange in the store. I have had nothing but problems with this place. Such a shame because we like the clothes but the service is horrible!

I recently ordered a winter coat for my niece. The order was delivered within the time frame suggested at time of purchase, but instead of receiving a winter coat, size 16, I received a pair of baby shoes, size 6 months. Funny thing was that the receipt in the delivery box was for the coat. Called customer service and was told they couldn't re-ship the coat, that I'd have to get a refund that would take 7-10 days to be issued and then reorder the item. What kind of refund takes 7-10 days, especially when it was the error of the shipping department?! They did however say I could keep the shoes for my inconvenience, but what am I supposed to do with a pair of size 6 months shoes? This was my first and last time ordering online from this company. They really need to change their online shipping and refund policy.

I bought 3 gift cards for 100.00 each a week and a half ago from The Children’s Place. I gave the guy a 300.00 check in which they’ve cashed. My daughter went to buy my Granddaughter things from this store for her Birthday. She called me and told me that the cashier told her that there was a 0 balance on the card. Well, I ran up there with the receipt and she calls the manager to tell her this. And the manager tells the cashier that it’s her day off and did nothing about this issue. The cashier said that she sees that the card was not used but it was activated for 100.00 dollars. She made several calls because she didn’t know what to do. So someone told her to call customer service. Ok, she calls customer service and we are on hold for 45 mins...

I have been shopping at The Children's Place for about 9 years now & never had any problems until my last order. I purchased 2 sweaters for my granddaughter & used My Place Rewards. It took about 4 days to tell me that part of my order was cancelled with no explanation. Since they cancelled the sweater I really wanted I sent them an email asking why it was cancelled & if I could get it in another color & still use My Place Rewards. Another 4 days later I received an email that stated it was out of stock & that someone may have returned one & nothing about getting my reward back to use on a sweater they do have in stock (which they are still showing it in stock online). Needless to say, they screwed me out of my points with no explanation as to why. I don't know if they have new people running the place or what but I'm done with The Children's Place.

I just ordered eight items for my son and five days later they are still in shipping status. I wondered why so I checked with my bank. They have already charged me twice. Now I have an overdraft fee and I still have no clothes. I am calling them today but I am furious over this. I will still shop their store but I will never order online again!

I placed an order online Oct, 17 2018, first time shopper on The Children's Place. (20 items purchased.) It got cancelled, called and their sale rep wasn't able to tell me what the problem was, I was inform that she will write a note regarding the issue and let me know via email, she also advise me to do over the order while she find the issue. I place the second order same day. It got cancelled again the following day. I was told by a second customer service Rep that the billing address is the problem because I was using a card from the Caribbean, the items was being shipped to an address in the US. The email I got with the cancellation stated that my card was not charged. However when I check with my bank the card was charged TWICE!! and the payment went through.

I have been a customer of Children's Place since 2011. Never really...having to return things, maybe once or twice. I purchased back to school winter clothes for my son on 8/26/18, all items were simply too big. All tags still on, kept the one shirt he wore cause it would be wrong to try and return that. Went into the Moorestown Mall Location in NJ and ask to return them so we could repurchase other items that fit. All items being returned were still on the shelves by the way and at the same prices I paid. Was denied my return/exchange because it was over 45 days.

This store gave me worst shopping online experience. I made an order on Sept 30th. It was suppose to be delivered on Saturday the 6th. It was never delivered. When I tracked it it said it was delivered. I call the UPS. They said the sender used 2 carrier so I have to call sender. So I called children's store on the 8th. They told me they will reship and I will get a confirmation with tracking within the next 3 days. 3 days later, nothing. I called again they say they have no update from the warehouse, it's taking a bit longer than usual.

I would like to warn you about their shoes. Just about a month ago my daughter's father purchased a pair of boots for my 5 year old. The boots are terrible quality. They already have cracks and are peeling in the front. She's only worn them about 10 and are demolished. She has been careful wearing them but the material of the boots aren't great. We truly love the store and their super cute clothes but we aren't so sure if we will continue to purchase shoes there.

Think twice before buying anything at The Children's Place. My son received a pair of pants for his birthday but the narrow legs were too tight. The tag was still attached and the pants had never been worn. Because I didn't have the bill, the store wouldn't exchange the pants for the exactly the same size and color but just the wider legged version. Ridiculous. I won't shop there.

I was excited to use the $100 worth of bucks I earned for spending $100s on school clothes at an outlet mall. I knew I only had so long to use them too. I get to the register and now I can only use them for every $20 I spend. So, basically it is NO deal at all because I earned a $10 buck for every $20 I spent and to use one $10 buck, I have to spend $20!! Children's Place used to be my go to store for my kids. They NEVER had stipulations on the bucks you earned. You could use them no matter how much you spent. This is a total scam! Not to mention they had little girl's jeggings marked at $34 in an outlet mall! I can get 5 pairs of the same material leggings for myself at a cheaper price and that would be a lot more fabric. After my experience yesterday, Children's Place has lost my business for good.

As a store that caters to children (and parents that purchase their clothes), should be aware of how difficult it is to buy clothes that fit constantly growing children. My mother purchased a couple of hundred dollars worth of school uniforms for my kids as a gift. The regular sizes at The Children's Place no longer fit my son and I wanted to exchange the regular sizes for husky sizes. The clothes were recently purchased, never worn and still had tickets attached, but when I called the customer service department, I was told this exchange would not be allowed because I didn't have the receipt. EVEN THOUGH THEIR WEBSITE STATES THAT "WITHOUT A RECEIPT, EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE." This is in direct violation of their on-line return policy.

Rude customer service. Had pants that didn't fit my daughter... wanted to exchange for smaller size. Got told that I need to mail back, reorder and then call back to wait another 30 minutes to speak to someone who could give me my original price on my order 72 hrs after I do my reorder. Or I can drive to my nearest Children's Place to return which was an hour away from me. So I chose to ship from my post office and not reorder. Shipping was 10 dollars. I'll never order from Children's place again. I've been ordering for years and never had this much hassle.

I ordered my son's pants online. Money was taken right away. Never received a confirmation number. Called 4 times. On hold for over 30 min. Could not find my order or email. The call center is overseas. 4 weeks later got clothes but the wrong color and size. I will just give to goodwill. I am not go through the trouble of taking back and dealing with this company anymore. By the way I live 2 hrs from a store that’s why I ordered online. I will never order again from this company! Do not buy from this company. They will lie and steal your money! They need to be shut down.

So I purchased school uniforms online for the upcoming 2018 school year. Package was a UPS SurePost meaning Package was transferred via USPS? Why? When tracking shows the package got to the UPS location near my home? With no Insurance USPS marked the package as delivered in mailbox. Its was 6 items. My mailbox can’t hold that quantity of pants even if they are nicely folded, or rolled up.

Ordered my kids school clothes two separate days!! Came back and forced a charge on my card to cause my account to overdraft!! Spent almost 4 hours on the phone to be told to send my bank statement because my first order was shipped but never charged!! How? Nothing ships without payment!! I have a receipt. Idiots!! Then customer service is very Rude!! Will never shop with you again ever! You all have security breaches!! Like I received an order that was not paid for when my account shows settled! They forced the charge through!!!

I purchased online school clothes July 27, 2018. Received an email saying they shipped and should arrive August 4, 2018. Closely watching tracking. I see it change to delivered on doorstep. I immediately called Children's Place to see what was on their end. 45 min wait to get someone, she was quick to say, "Sorry, can I get the order number", sure. Give it and boom. They had my form of payment, etc. She verified I Paid with PayPal. "Okay you will receive a refund." I thought it was weird because no questions asked, refund just like that. No confirmation email.

BEWARE!!! Today, August 1, 2018, I was on the TCP website trying to place an order, but I could not check out, and it appeared that their website crashed. Too many people on at one time. I called technical support at 1 (866) 524-4531, and I get a prompt to dial 1 for service, so I did. A rep got on the phone. I explained to her the problem. She said for my inconvenience they will be sending me out a $100 voucher. All they needed was my name, address, and the number of my credit card.

Shopped online at Children's Place. Woke up to massive fraudulent transactions on my bank account. They have a massive cybersecurity issue. Many people are reporting the same problem. I did not shop anywhere else and didn't even leave my house. This is a big company and there is no excuse for the lack of their cybersecurity. Especially when reports were coming in days before I shopped with them. Their customer service agent says there is no protocol for this type of issue, just to report it to corporate. That is a shame!

I have a pretty good limit however my available says $0.00. I just realized that my June payment never went through which hurt in the long run and I was a day late this time around. All my other payments have been on time. This is one of my favorite stores to shop at for my child and other family members. But the ridiculous amount of charge for a late payment. (The highest I ever seen). Never saw a $25 dollar late fee in my life plus now I will be getting another one because I lost track of a day.

Shame on you Children's Place! I placed an order on 5/28 and the order shipped on 5/30. I saw the authorization come out of my account and thought everything was fine. 2 days ago I get a call from the bank suspecting fraudulent activity on my account. They ask have I shopped at The Children's place in the last week and I told them no! The bank placed a block on my card and I had to pay $35 for a new card to be expedited to me. I began to search my email to see when was the last time I shopped at Children's Place and found the transaction from 5/28. I think no way they've charged me twice! I call the bank back and they tell me they saw the authorization on 5/28 but the final charge didn't come through.

I have been an avid fan of The Children's Place since the store opened years ago. I have their credit card and 6 grandchildren. I bought bags of summer clothing. One skirt I bought in multiple colors all size 14. The black skirt however is about a size 4. The label in the skirt stamped by the maker says size 14. This is clearly wrong and if you hold this skirt up to any of the other size 14 same style you can see it's 1/2 the size. Well I have my receipt, my CC, the original bag but the ticket was in my hand as we detached it from the skirt thinking it's a size 14.

The clothes are cute and well made. I feel I get deceived because when I order online it says that I am buying at a sale price, however when you go to check out the prices change to the full price. I thought this may have been a one time thing, so did not order from them for several months. I got an email for a really good sale going on. I ordered and sure enough when I checked out I ended up paying full price. I feel like a fool for trying them out again.

Awesome place to shop for children and the prices bar none cannot be beat! Easy site to shop from. We get so excited that occasionally we have two of an item we want one of and sometimes don't catch it hence have discovered returns are easy-peasy as well.

Do not waste your hard earned money at The Children’s Place!! Not only did I lose the items at sale price, they’ve yet to refund me. I’ve been on hold 20 minutes to speak with a supervisor. I was told a week and some change ago my money would be on my card today, I call back and they said they’ve yet to process my refund!! Now I must wait an ADDITIONAL 3-5 business days that I’ve ALREADY waited for my refunded. When I called and asked to speak with a supervisor they was completely ignorant and said there’s nothing they can do and that’s “just the way this works to just deal with it and wait”!

Generally speaking, I love Children's Place. Their clothes are trendy and affordable. I love the Place Cash. However, I went to return some items today and the employees told me I could not because I did not have a receipt and the items were not in stock at the store. I would have gladly taken a gift receipt and spent the money in the store. I asked the girl if she would be able to order a different size for me online, and she said they did not have that option.

Spent over $300 and received $110 in Place Cash Rewards. First off it’s a joke. You have to spend $20 to use $10 worth of your reward. Then why did I shop the first time and earn the cash?! So annoying. Kohl’s Cash is amazing. I earned it, I should spend it without having to pay more out of my pocket. Anyway, online it says that you can use up to $200 of this Place Cash per order. When I tried doing that, it wouldn’t accept more than $60. Somehow my order was processed even though I didn’t place it and when I called to get it cancelled the rude lady on the phone told me I could cancel however I wouldn’t get the $60 reward back?! Um what? Now I have to go to the store and return half of my order so you can use the other portion of my Joke of a reward. Steer clear of The Children’s Place. They suck.

I started my stage at one of your stores at Angrignon mall at La Salle. I passed by the most stressful working condition with your supervisor. And now she is refusing to give me my attendance sheet after working for 54 hours. Please try to solve. Otherwise I will transfer my complain to (Normes du Travail).

I had trouble creating an account for My Place Rewards. Then, it took me almost forty minutes because I kept getting an error message saying that the password was wrong but then I couldn't reset it for some reason either. I couldn't create a new one because my email was in use. So, I just gave up. About two months later, my personal mobile device logged me into SOMEBODY ELSE'S!!! I only notice this because the My Place Rewards amount that I accumulated was different. It is the worst website ever!

"We apologize for all the inconvenience. A new Gift Card was requested on 02/27/2018. Please allow 4-6 weeks from this date to receive the new Gift Card via mail." This is the response I get when my order was CANCELLED with no contact to me about it - when I realized it never came in the mail - they tell me it was cancelled. I have to tell them to issue me a new gift card. It has been 4-6 weeks (which is ridiculous by the way) and still no gift card. NOTHING!!! I am not able to contact anyone about this - they keep sending me emails tell me to wait 4-6 weeks and not reply. I am disgusted by this customer service! No wonder everyone orders from Amazon! I ordered in January 2018 - it is now practically April!!! My child has grown 4 sizes!!! I am extremely upset they have not tried to make it right with me at all. Wasted time!

I purchased clothes for my boys around December. When I placed the order the screen said the order was not able to be processed at this time. So I tried again, second time it went through. TCP billed me twice and shipped two orders, I did not realize it until after the orders both showed up at my home. I have 4 kids and work 2 jobs as well as my husband works full time as a professional firefighter with long hours. We are super busy. I thought he returned it. He thought I returned it (to the TCP store in town), but I found it last week in the garage all boxed up still. It was after the 45 days return limit. Even though they are the ones who made the error of billing me twice, they refused to even make an exception and let me return the items for store credit. The receipt also came so faded from low ink, it was nearly unreadable. Many of it you could not read at all. Seriously disappointed.

I placed an order last Friday with the sole purpose of purchasing one item my baby girl really loved. In the process of placing the order I decided to go ahead and order a few more items. Just today I received an email that two items from my order were removed and canceled. Guess what was included in those 2 removed items?? THE ONE ITEM WHICH WAS THE ONLY REASON WHY PLACED THE ORDER TO BEGIN WITH!!! I immediately called the customer service hotline and as anyone could expect, they were of no help and simply apologized for the inconvenience. Well they definitely lost a loyal consumer today. I will never spend a dime at this store again!

I made a purchase on 4 Mar 2018 using my credit card for a family reunion photos. Not even 2 days later my wallet was stolen so I reported it and canceled all my debit and credit card. The banks issued me new cards with new account numbers. On 10 March 2018, I went back to the exact store I made my original purchase from to return the outfits that didn’t fit my son. They would only give me store credit even though I had my receipt and the tags were still on the clothes because I didn’t have my original credit card. I can’t help that my wallet was stolen and new account numbers were issued.

I have no children and have never been to a The Children's Place nor their website. But today I have a charge pending for $93.90. I do not know who got my card information but I did report it to my card company to stop the payment.

I recently purchased around $6 items from Children's Place with my own credit card. Children's Place ignored my own credit card and charged on my Children's Place card because I have one. But I didn't notice that from email confirmation. Actually it is hard to figure it out. Then after 2 month, it received a mail with 4x charge of late fee. What a way to make money on customers! So for anyone applying Children's Place credit card you should pay attention on this kind of issue.

I recently placed two orders online at The Children's Place. One order was shipped and received, while my second order has yet been delivered. I contacted customer service 3x, yet the options provided to me include waiting an additional 4 days for a research request to be completed or wait until officially 10 days on which the order shipped to cancel to receive a refund. The issue at hand is waiting. I've already paid for my items, I haven't received the items, but I am advised to wait longer for resolution. This is not acceptable! It is not my duty as a consumer to sit on the phone back and forth between the shipper and delivery company to track my delayed order. I should have been provided the same items on a different order with express delivery options to reduce wait time and resolve my delayed order experience. Neither The representatives nor the supervisor I spoke with showed empathy or concern regarding my issue as the customer.

I recently started shopping at Children's Place November 2017. First time purchased a pair of shoes in store, which was good. I signed up for rewards etc that day. December 2017 I made my 1st online purchase. I was sent an email b/c a pair of pants were not available. Once my order arrived, I was missing a pair of jeans, I called and I was issued a refund. Repurchased jeans in store. 2nd online order was placed on 1/11/18. Today is 1/26/18 and I haven't received my order. I called 3x about my order. The first 2x I called they said it takes 10 business days. I told them if it's not here by Friday (1/26/18) then I want my money back.

Their customer service sucks!!! They lie and try to make it seem like you did something wrong. I was told 4 different things in my situation. Unprofessional. Also there was something that they did not tell and I found out after the fact. Bad service.

It's after the holidays, we received gifts of 2 items we DID NOT like for Christmas. We didn't have a gift receipt (never was given one), but simply wanted to exchange for another item. The staff was very unhelpful and did not care at all! (Store in Murray, Utah) and The Children's Place policy for exchanges without a receipt is stupid! Why the hell can I not exchange for any item in the store that I would like? I could have at ANY other store mind you, but I could only exchange for the same item just different size/color. '

I had visited the children’s place in Mount Hope, WV at the Crossroads Mall Dec 21st with both of my small children. My son had picked up a dirty opened sucker (lollipop) that was in the store floor while I was browsing through the boys toddler section (didn’t purchase anything due to lack of 2T size Shirts). Turned around and I noticed he had it in his mouth and took it from him and took it to the front and the cashier lady got an attitude when I asked for a trash can.

A lovely friend of mine ordered pants and a gift card for my daughter, they were shipped directly to us by The Children's Place. When my daughter picked out some clothing she wanted online the gift card was showing zero balance which was impossible as I had the receipt in front of me and my friend had loaded the card with $50. So I email them explaining their mistake. I get a generic response asking for the card number and pin but also not to reply to the email, to call a number. I call. I get told I need to speak to a different department, the gift card department. So I have them transfer me... Get this they are changing their system and can no longer help me because they cannot see gift cards with pins in their system!!! I am told I need to check my balance online to which I reply, “I have and it’s zero it should be fifty.”

I wouldn’t give this place a single star except for the fact that it requires you to do so! I ordered a pair of boots for my daughter for Christmas a few days ago & JUST TODAY received an e-mail saying ‘your order has been canceled’ with NO reason why. So I called & was informed that the item is ‘no longer available’. FALSE ADVERTISING AT ITS BEST RIGHT HERE FOLKS! I then asked how they could rectify the situation and they told me I would have to wait to purchase the boots once they’re back in stock. Gee thanks, because Christmas can wait for you to add more inventory. I inquired about having them shipped from a store that has them in stock & was immediately shut down & told no. Good riddance Children's Place. I don’t care how inexpensive your clothing is, I WILL NEVER AGAIN SPEND MY MONEY HERE!

Ordered 2 pairs of shoes for my daughter. I received an e-mail stating my order had been received, however, no additional emails about the status of my order. After a couple of weeks I decided to give them a call to find out when my order was going to be delivered. Customer service representative informed me that my order had already been delivered. Now, I never received the second email letting me know my order had been shipped or to provide me a tracking number. I was told my money would be refunded but the items were not available and UPS was not accepting extra packages!?? What? I believe the whole thing was a lie and they simply ran out of the items I ordered! I'm going to have a very disappointed little girl thanks to your lies! Never ordering from you again!

I have done quite a bit of online orders and in store shopping with The Children’s Place and have been fine. Their clothes are fairly good quality and with the deals make very good bargains. I ordered a shirt and my daughter did not like it because she itched when she wore it. I returned it but the cashier would not take it back saying the shirt did not have a tag. I believe a store dealing in children’s clothing should be more flexible with returns. I will not be ordering online from this store and only will buy if I am so sure I would not be returning the item. Back to my former store.

I asked to speak with a manager. I was then told none was at the store. I asked to speak with whatever employee was there. The employee comes out and poses as a manager. The employee keeps my driver's license after I made a payment on my credit card account. When I return to retrieve it she smirked at her coworker to let her know that I was back in the store.

Bought $120 worth of clothes for 2 toddler boys. Had to return these items as they didn't fit properly. Oh boy! 2 days past 45 day receipt policy. I could do an even exchange, but no store credit. WTF??? I'm on my lunch hour trying to quickly return these items and now I have to hunt down more clothes. What's the big deal you say? Well, The Children's Place Corporate Executives... I'll tell you... My business, that's what! If you had given me store credit, I would have returned in store or online and most likely spent even more than the actual store credit. However, I spent the rest of my lunch hour feverishly picking out 5 replacement sweaters. $4 dollars short and to the credit of the clerk, he made an exception and gave me $4 dollars on a gift card. (Against Policy) - he almost saved you. He was so nice!

I made an online order, paid for my purchase, submitted for Rush delivery. I received my confirmation, never received shipment info and then the following day I received an email telling me my order was cancelled with no explanation attached. I then proceeded to call customer service. Quite a few non-English-speaking Representatives on the line that also could not explain to me why my order was canceled or why the email that was sent to me states that the funds would not be removed from my account but the funds were removed from my account and then they proceeded to tell me that they would not release the funds for 3 to 5 business days! I have never been so upset with an online franchise as big as this.

I paid for a pair of leggings for my daughter and not only were they never shipped, when I went to find the order it was gone, like I never even ordered anything. They charged my credit card and didn't even send it out. Definitely will not shop the website ever again! HIGHLY do not recommend.

I just had the worse buying experience ever. I placed an order and items was removed without my being notified. I happen to see when looking back online for something else. I called and requested that the whole order be cancelled and was told that there was no assurance it would be done. CSM Julie was very rude and refused to give her manager's information. I find it to be poor business practice to tell a customer that when they place an order there is not a guarantee they will receive that item. Worse yet to tell a customer that they can't cancel an order that was just placed and still in processing. So basically you never know what you will receive when you order from them and to be told that they have power to remove items but can't cancel order completely is just robbery. To tell me I can send back for a refund when they don't even need to mail out is ridiculous. I will never order again.

"The order failed one or more of our rules for processing. Unfortunately we are not able to disclose those rules for security reasons. You can try replacing order again. However, if problem persists may we suggest shopping at one of our store locations. We cannot guarantee order will go through our system because it has failed a few rules in our processing. We may suggest to ship item to the billing address if they have not already done so." This excuse is unacceptable, I should be able to send my order to anyone I please within the United States! I will not recommend this store to anyone, not even my enemies!

Online Order cancelled with no explanation. Received notice of cancellation 5 business 5 days after the order was placed. Product did not arrive for an intended birthday gift. Call center in Guatemala is not Customer Service. Requested both by phone and online to have emails cancelled. Still receiving several emails per day. Called corporate office directly and operator was told to take a message and Customer Service would call back. Don't expect them to call back!! Suggest you do not do business with this company.

I am not sure I've ever been more shocked and disappointed with a company's customer service before. I ordered 14 items for my daughter, mostly snow gear for the new year, an outfit for the fall, two dresses for school pictures and holidays, boots, and a pair of shoes. I opened a credit card for the discount, received the package and was overall happy. Until I realized I didn't receive the two dresses or the shoes. I triple checked the order and tracking number. Both said they were in the shipment. They were not. I needed the dress and shoes for picture day the next week. (Ordered two weeks in advance.) So I try to contact online but the form won't accept my tracking #.

Ordered 3 pair of 6 slim jeans due to the store do not sale slim sizes. Was excited when package arrived but the package seemed too lightweight for 3 pair of jeans. There were 3 toboggans hats. Customer service is a joke. They immediately emailed me free shipping with UPS to return their merchandise. I was informed I should receive my jeans next week. I asked for express shipping since it was their error. Children Place is history. No store, no online no use of place card. Corporate do not take customer call. They don't even list a number. I will return jeans and hats in the same bag. Bad service. Most workers you can't even understand what they are saying. Bad service.

All I can say is there was a sale and I FILLED my cart with 80+ items and went to check out and none were there. I'm livid, it took me over hour half because my daughter wanted some things she saw from there, otherwise I know their quality isn't my usual GAP, etc. Ironic the site is down for the sale(?!) I'd like to be compensated as I was about to drop prob a grand with them, but their loss. I'd appreciate a % off, if you want to make up some money, you'd be smart to do it! All these people deserve this deceitful behavior on their "sale times." Very upset. Wasted a good hours half piling in items. Ugh.

I've shopped at the Children's Place for years, since my kids were little. I've always loved their clothes so I'm really, really disappointed about this - I shopped at one of their stores on Labor Day (almost 2 weeks ago) to do some school shopping and there was a glitch with their computer while I was paying for my transaction. My account was charged twice - once I realized this, (later that day) I contacted the store and was told by a manager that I just had to wait 2-3 days and the money would be back in my account. If not, I should call customer service.

Coupon codes are not applied to online orders. The message says it will apply at the end of the order. That is not true! When you call to have the code applied to your order they tell you they can't do it until the order is shipped. SUCH A SCAM! I'll never but another thing. THE CHILDREN'S PLACE=SCAM!

I purchased uniforms for my son online that is now in pre-k. At first they said he had to wear uniforms. Then they changed so I went to return them. I didn't want my money back. I wanted a store credit to get other things for him even though I had my receipt and items were still in the packaging they came in. I call the store before I went in and after I got there the same person I talked to said I couldn't because it was 2 days past the return date. I would you sweet and if I no receipt and wanted my money but all I wanted was a store credit. I will not purchase anything else from them and I WILL MAKE SURE I TELL OTHERS NOT TO AS WELL NOT TO SHOP WITH THEM.

Purchasing online with this company seems simple enough until your order is incorrect and then I have to say -- good luck! The toll free phone number provided is constantly a 30 minute wait time so I don't believe they have many employees manning the phones. There is an option to email your issue to them and I tried that, provided order number and specifics. Received an immediate canned response thanking me for my email and stating I would receive a resolution within 5 business days. 15 days went by before I called and endured the 30 minute wait. Finally spoke to a representative from another country and she promised to credit the account. I'm not confident this will be done.

I applied for the charge card under the assumption I can use it the same day for the 30% discount they offer when you apply. WRONG. They do not offer you the code or account number when approved (they use same bank as other stores who do allow you to use same day). Called customer service was told I had to wait 2 weeks to receive coupon in mail... NOPE cancel my account please! Never again...Do not waste your time...

So this August 2017 they have a on going promotion spend 20 and get 10 back towards store credit. I received my promotion so I decide to make another purchase during checkout. It said promo was expired. I tried to call them was on hold for an hour 30 and never spoke to any one. I email them. Nothing till this day.

I'll admit The Children's Place has some pricey clothing especially when your child grows so fast and seasons always changing. Your children never really has time to wear out how much money you actually invest in the clothing. That's why I choose to shop when they have deals going on. It's the ONLY time to shop there, well recently I received an email with a killer back-to-school sale. I decided to check out their online website and make a purchase. Now before I go into details I'm just gonna say it's better to shop in the actual store so you can know exactly what you're getting and see the quality of what you're getting. Well the deal was online ONLY and so I decided to go ahead and take my chances online. I proceeded to go to my cart, I hit checkout through my PayPal account and BAM! order finished! I didn't get a chance to confirm my home address, my billing address, nothing!!

Back in May, I opened a credit account with The Children's Place. I made one big purchase, so I could get my first time user discount of 30% off. The girl who opened my credit card made her own purchase while I was shopping. I got an email receipt for my purchase. Not for the other one. I tried to contact the credit card company. They refused to credit my account. They sent me a receipt with a purchase claiming I did it.

The Children's Place in Canada has awful customer service! DO NOT shop at Children's Place. They have extremely horrible reviews and very bad quality clothing as well. Recently, I accidentally purchased 2 exact t-shirts for my son from 2 different purchases. I had already thrown away the store receipt when I realized that I have 2 of the same shirt for my child. I visited the store to explain to the staff that I do not have the receipt but the shirts still has all the tags intact. I asked if I can kindly exchange one of the shirt I purchased for another shirt in store... Same style just a different graphics on the shirt so that my son doesn't end up having 2 of the same shirt. I was told "NO" so I asked for the customer service phone #. She wrote it down with her name and said, "You're wasting your time calling". I sent an email to Children's Place and it's been almost 2 weeks and still haven't heard from them.

The worst customer service EVER! If you do not have a gift receipt when you receive a gift forget about getting an exchange or store credit! They will only exchange for size. What happens if you don't like the pattern or they don't have your size??? They don't care!!! Like I said, the worst customer service! DO NOT SHOP AT CHILDREN'S PLACE! They DO NOT CARE about customer satisfaction! These are children, they are picky and could not want something for the smallest of reasons! Even the corporate office was of no help! They could care less! The worst return and exchange policy! There are plenty of other stores who care about their customers... Shop anywhere else but Children's Place!

Worst experience with the customer service. The Contact Us number has a minimum 25-30 min wait time no matter what time or day you call in. The customer service agents are not able to resolve the issue on the spot. All they will do is escalate and moreover the customer doesn't have any visibility over the escalations. No emails confirmation, No progress details, No update. The only way to know the updates is call back in on the contact us hotline and wait for at least 30 min to talk to an agent. Worst Customer service ever in this age, where things should move faster with all the technology in place. These guys have a definite looong way to go to be at par with their competitors.

I use to love shopping at The Children's Place and now I really hate it. I applied for a Children's Place credit card and was real excited that I receive it until I made a purchase and it was declined right away. I called the Customer Service and they couldn't ever tell me why my purchase was declined and on top of the exclusive offer I receive wasn't any good. So I tried to make another purchase and it was declined again because of insufficient funds. I called the Customer Service again and they said I would have to wait five days for the money to be back on the card. I ask why when they declined the purchase right away. They still couldn't give me an explanation. This is so unacceptable.

Buyer Beware! I place my order April 17, 2017, and received a confirmation that they shipped it on April 20, 2017. Well they took my money and now my package is still in transit to UPS since April 20, they haven't updated where the package is at or nothing. I call The Children's Place, and, of course, they gave me the runaround, after 45 minutes of holding. I emailed them and they said they will get back with me. I called UPS and they telling me the tracking detail is wrong. I wish they will credit my account so that I can purchase my grandchildren thing at a more reliable place. This is the worst online shopping experience I have ever had. I have been an online shopper for over 10 years. In my opinion, The Children's Place is a ripoff.

I want to start by saying I actually created an account just so I could post this review. I've never spent time reviewing a place even if I did have a bad experience but my God Children’s Place is next level. So, I tried ordering on their website when they were having promotions going on (always too expensive otherwise) and none of my credit cards were working, so I figured it’s a glitch on their website and called, they couldn’t help me. So, I bought an e-gift card to place the order and it didn’t come with a pin. Called them and they said it’s sold from a third-party seller so they can’t do anything about it. Called the website and they said it’s how its sold to them so call Children’s Place back.

Do not shop here!!! They will not return ANYTHING without a receipt, not even for merchandise credit. Unheard of! If shopping for girls I recommend Justice. Yes, they are a little more expensive, but the clothes are more hip for tweens and they accept returns without a receipt that us crazy busy Mom's might run into. I have spent so much money at Children's Place throughout the years. No more. They lost a customer for good and with that policy could probably care less. There are ways for retailers to control people that abuse returns without receipts by their membership numbers or drivers license numbers. Their person was also so rude at the register at Fair Oaks Mall. NEVER going back! Save yourself the hassle as well!

I have shopped with this company consecutively for 5 years and these 2 years has been the worst with getting proper customer service and courtesy. My last incident is the end of me shopping with them and I wouldn't refer anyone to buy anything from them. I missed a coupon by $5 and was willing to spend the $5 to get the coupon but because the order shipped, I was unable to spend the $5 in order to obtain the promotion. I basically understood that they would rather me return the $100 in merchandise rather than allow me to spend the $5. Ok, your loss because you have lost a loyal Diamond member and I will be returning the order once I receive it.

I placed an order 3 weeks before we going overseas. When I saw that the stuff are not arriving I checked my email (I'm not on my email every day) and I saw that they cancelled the order god know how, they didn't even say a reason. I wanted to place the order again because I needed the stuff and I didn't have enough time to find other staff so I called the customer service to ask them for express shipping for free. Fair, no? It's not my fault. After waiting 20 minutes on the line the officer told me again and again that it's impossible and they have nothing to do. I asked for manager, the manager was much worse. He said that it will take 48 hours to find out why it cancelled before they do anything... THIS IS RIDICULOUS. When I got angry and I asked him to find a real solution he simply HUNG UP!!! This is CRAP SERVICE. You know that Carters are gonna get all my deals from today.

Somehow I ended up with two accounts. It took four calls to customer to fix this. All they had to do was combine the accounts into one. They finally did it but did not transfer my points and put me back to 0 points. I've called two more times and still no points. This is the worst customer service ever. First of all if you're gonna have your stores in the United States you need to have some English speaking reps. I can't understand them and they don't understand me. I had a lot of points. If I don't get my points I will never order from this company again and I have 1000 friends on FB that I will also tell every one of my friends. I'm usually a very patient but now they are gone and I'm done being nice.

Return policy - On 1/27/17, I went to the Cutler Bay location to return a dress I purchased in October 2016. The cost of the was $19.97. I was told by the sales person that my receipt was expired. Unbeknown to me because I never looked at the receipt after I made the purchase nor did I ever have to return any item. I was told by the salesperson that I was allowed to exchange the item for a bigger size which was perfect! Unfortunately, the size I needed was not available. I asked if I could have a different item that was around the same price. I was told the store was unable to let me get a different item. I'm very upset because I spend hundreds of dollars with this store on a yearly basis and just this one time I was not allow to get a different item! Where the exceptional customer service and customer satisfaction??? I will never shop at this store again!

I wish I read the reviews before, I would have saved a headache. We bought three pairs of shoes for Christmas and they were small. So we went to the store in Wheaton mall in Silver Spring, Maryland to exchange them with the receipt. We were greeted by a rude cashier and another rude person who was supposedly a supervisor. The cashier was very angry, she was very rude and she told us that we won't be able to exchange them. When we asked her about the reason, she told us she can't tell us the reason. We tried to contact the customer service department, and never called us back.

I returned my daughter's clothes on 1.2.2017 and it's 1.17.2017 and I still haven't received my money back. I was never informed the day I made my refund transaction that there would be 7-10 business days before I received my credit card transaction refund back. I had to contact their 1.877.827.7895 in order to find out about their refund policy. It is very unprofessional to take my money immediately but then I have to wait 7-10 business days to get my money back. Every time I call their customer service number, they still are waiting to find out the reason that it's taking so long to receive my refund.

I placed an order 2 weeks ago for Christmas pajamas for my son so he can wear them on Christmas eve. Today, 2 weeks after I placed the order, they cancelled it. Said it was out of stock. Unacceptable! Now my son has no Christmas pj's because I am working & cannot go out & shop which is why I ordered them 2 weeks ago. Disgraceful. They offered me a $5 coupon which was the amount of the rewards I used for the purchase so they offered me nothing.

I am appalled at the terrible customer service provided by The Children's Place. After my situation I decided to Google, "The Children's Place reviews" only to find a smothering amount of horrific reviews so decided I must add mine... I ordered some baby clothing items for my brother's newborn in Alaska. When I went to check out I noticed the outrageous shipping amount of $15 but against my better judgment, removed all but 2 items from my cart to make it affordable enough and checked out.

I am very dissatisfied with the customer service at Children's Place located inside Southland Mall Miami FL. After waiting in line for an HOUR I was told by the "manager" that I was not able to exchange a gift I received without a gift receipt. The tags were still intact on the pajama. I understand there are certain policies which btw is not right and extremely UNFAIR on Children's Place behalf, but there is something called common courtesy. The manager could have done an exchange as a courtesy for standing online for an hour with my 4-yr old son. On top of that this "manager" named JULIE took her time, made me wait longer to give me her bosses info which btw was the wrong number. Extremely inconsiderate employee you have representing this store. This faithful customer will no longer be returning.

I purchased a couple of outfits for my daughter for Christmas at The Children's Place in Kingsway Garden Mall, Edmonton. I have purchased quite a bit of clothing there for my daughter over the years when they have sales otherwise I can't afford it. When I got home I realized that the saleslady had left a security tag on one of the hoodies, (no alarms went off as I left the store). I called them the next day to let them know and see if there was something they could do about this. They told me the only thing they could do was if I went back into the store and they would remove the tag for me. However I live 180 km away from Edmonton and I am not going into the city again anytime soon especially not before Christmas so I asked if I could have a new hoodie sent to me and a return shipping label and I would send this one back to them.

I recently had a baby so of course people had bought us gifts for her. Unfortunately one of the presents bought we didn't get a gift receipt for it. The item bought wasn't something I had really liked and it was also short sleeve. It's too cold right now to put anything short on my baby, so rather than just letting it sit there I went to exchange it for something I can put on her. I chose what I wanted and after waiting forever on line got to the register to only be told I can't do the exchange because I don't have a receipt. I would have to exchange the dress for a different size.

Ordered online. Sizes were way off. Returned to store so I wouldn't have to pay shipping and handling fee. Guess what - store doesn't honor prices I paid, so I had to pay much more for same items in different size. Return policy is worse than any store I've ever been to. The customer service is horrible... online and in store. Never shop there again!

Awful outcome about cash refund after my debit card was used to make a purchase. I have the receipt and was offered a GC because I lost my debit card and the funds one can't be returned back to my account or cash given to me only a gc is offered. What's the use of emailing the receipt and keeping a customer tracking system to prove all transactions when all you the customer will receive is a hard time. Just go to Carter's. Better customer service and quality clothes.

I purchased 4 shirts & 4 pricey glacier fleece pants just 2 weeks ago in the Augusta, Maine store using my Place credit card. Made the mistake of removing the tags & tossed the receipt, only to discover the shirts were too small. Went back to the store w/the 4 shirts & requested an exchange for same shirts in one size larger (S vs XS - same size dept) - they refused an exchange or store credit - even tho they had a pile of the same shirts & I had purchased on their store card - they claimed they couldn't look up my purchase from exactly 2 weeks prior on their own store card... that's a crock as WalMart can look up my recent purchases on my regular Visa! I wasn't asking for my cash back or even store credit (although I would have accepted either) - I only asked for an exchange and they refused!!! I used to spend easily $1,000+ per year at The Children's Place for the past 3 yrs - but after that, card is cut up & I'll never shop there again.

I recently tried to make a debit purchase in store. For years, I have struggled with the large screened terminals in the Canadian stores; they are touch insensitive which means you have to enter your PIN number without protecting it; anyone behind you can see it as you enter it and (as has been known to happen) if there is ceiling camera, it can be easily read from up there. A good friend had her card number viewed that way and without having her card taken, money was removed from her account in Russia!

Horrible online customer service. I was waiting online 30 min and they just picked up and hung up on me!!! I must spent over 300$ per month with Children's Place. My account online is not working so I was trying to get some help. Waste of time!

Back in mid-July I made a few purchases for my son and at the end of one of my completed orders there was this thing saying that I had made 70.00 in Place Cash that could be redeemed between Sept 13 and 23rd. There was supposed to be an email containing coupons for the 70.00 and I never got it. Nobody can give me a clear answer and now I just feel really screwed over for even shopping at this place. I have had issues in the past with the Rewards program not giving me the 5.00 coupon that I earned in points too. I think they like to bait people into shopping here. It's not nice. I am pretty sure that we are finished shopping this PLACE! Angry Mom.

STAY AWAY FROM CHILDREN'S PLACE. THEY ARE a BIG RIP OFF. I bought an outfit for my nephew 2 months ago and just now have been able to give it to him. The outfit doesn't fit and if taken back to the store they will only get 25% back or only 1.99 since it is a summer outfit and fall clothing is out. There is a gift receipt and they expire after 45 days. What a crock of bull this is. I paid full price and the store gets to now keep the difference. I will NEVER shop there again and I will tell everyone I know to stay away. Poor business practice.

About a year ago I bought 7 pairs of pants for my son, size 14, which were still brand new with its original store tags. What I did not have was the receipt. My son gain weight and now is a size 16. I took all of my pants back to the Children's Place store to exchange for a bigger size. I was advise that the store does not carry a size 16 but their online service does and because I did not have the receipt I was advise that I could not exchange or get a store credit. I was advise I should go online to fill out some info about the date I bought the item and with what credit card I used so that they can look up the receipt.

On June 25, 2016 I ordered online from the Children's Place. And I have yet to receive my items. It has been two weeks. The shipping process from this company is very slow. I will never order from this company again.

I find the clothes at The Children's Place too expensive and either too small or too large (their sizing is weird). But I like their hats so I bought 3 at the price of $11.21 each. The very next day I saw the same exact hats online for $7.47 each. I called customer service and the store, and both said they don't do price adjustments because all stores and online have their own pricing and promotions. What's the point of being a chain if all stores/online are going to have different prices?? I wasn't asking to apply a coupon after the fact, I wasn't asking for a competitor's price and I wasn't asking for a sale price three weeks later. I was asking for the same price they had online the very next day and they refused.

Consumers beware. Placed an online order only to receive an email from Children's Place stating the "order had been canceled" and included several reasons as to why that "may" have happened but none specific to my order. Email also included their Consumer Affairs phone number. After calling to find out why the order was canceled, I was informed that another department handles that, one that cannot be reached and the rep had to send a request for the reason which may take 2 or 3 days to receive a response.

These jeans are so thin! My son only gets 2 to three wears out of each pair. I just bought several pairs (more than 6). The last three pairs had the tags on them and were torn after the first wear!

I made sure to spend enough money to earn one extra Place Cash. I also tried to order clearance items but they were all out of stock when I clicked into each item, completely wasting my time. When it was finally time to redeem my Place Cash, the sale online was 50% off, with a code, for everyone. This made the Place Cash worth nothing. The sale lasted the exact length as the Place Cash redemption. Today, a day after the Place Cash expired, the sale changed and all of the sudden you don't need a code to get the sale price. Why did it change? Because now they don't have to worry about the Place Cash anymore. I let my Cash expire and am not happy about it.

I am a regular customer; I shop at least 15 or more times a year here. I recently bought some Easter clothes. I received place cash. 5 of them to be exact. They are for 10$ off 20$. Usually with 100$, you are able to buy 10-15 or more items when the prices are low. Today I went online to shop and use my place cash. There seems to be nothing on sale. Dresses that were on sale seemed to have gone up to regular price. Nothing that is worth buying is in stock; I have 5 kids. Sizes I need vary widely from baby sizes all the way to a 11-year-old. So honestly I can get 4 items for $100.00 using place cash. That seems like a ripoff deal. I really want to keep shopping here, but because of 1 bad experience, I consider not shopping here anymore.

You earn Place cash for buying $20 or more. You can't use these for another month after you get them. When you finally can, it's 50% off the site with a code so you can't use Place cash with the other offer making it expensive. They then say you can use up to 6 at a time. THIS IS A BLATANT LIE! You can use 2 at a time! They say on $20 or more. Another lie. I was at $29 and it would only let me use one coupon with the total being that amount after the coupon. I also sent them 2 emails regarding other issues with no response. I was getting emails saying $20 Place cash for every $20 you spend. I go to the site and it's $10 for $20. It also said everything was 75% off when nothing was on sale. Again no response.

I purchased a shirt for my grandson, size XL and it was too small. I was at the mall and didn't see the need to travel to my house to get the receipt when I used my place card to make the purchase. I was informed by a very rude manager that I would have to exchange the shirt for one exactly like it, even the same color, only a different size. There were no shirts in the store like this shirt in any size or color and XL is the largest size they carry (???). Still this person kept saying I would have to exchange it for the same thing, until I told her, "Fine. I will take a shirt exactly like this one only a bigger size." Evidently she realized how ridicules her repeated sentence sounded and finally agreed to look up my purchase on my place card. She put a credit for that amount on my card but refused to give me a receipt because "she would need it". Knowing that I would NEVER step foot back in that store.

I used to shop at Children's Place when I found out I was having a boy in 2008 until about a year ago or two. Over the past couple of years, I have seen the sales become less about satisfying the customers and more about company greed. Not only are majority of the coupons are now in-store only (back then coupons were also for online sales) but the way they handle the coupons online is ridiculous. Here we are the day after Easter and they're having their place cash special and their 50 percent off code but we can't use both at the same. Why? I usually do not buy anything with place cash because all the merchandise is full price and you are not able to use additional coupons when buying with place cash. How is that satisfying the customer? When you go to stores the prices are different as well as the sales than from online.

While at The Children's Place in Philadelphia Pa on the corner of 16th st and chestnut st I was unsatisfied and offended with the customer service. At one point I was selecting a pair of pants for my daughter and an employee came and checked the floor behind me as soon as I walked away. I looked her right in the eyes because I'm said to myself "I know she didn't come all the over here to checked behind me and didn't even bother to greet me or anything." Not long after that I was back in the same area putting back items that I did not need to where I picked them up from and another employee came up to me. Coincidence, I think not.

I ordered several items for my granddaughter's birthday. I received the email notifications, under both order numbers, letting me know that one item on each order was no longer available. I called. They say it takes 3 minutes for the items out of stock in the warehouse to be updated in the system. I ordered a week ago. Both items are still up on the website and for sale. No out of stock label. No nothing. This was my first experience with this company. This is my last experience with this company.

I used to place orders all the time online during their specials and would receive email and/or paper statements in the mail. I admittedly forgot to make a payment last year when my father passed away and several months later received an email containing several months worth of late fees and finance charges that equaled more than double the original order... However, had never received any statements in the meantime. I called as soon as I found out and they were able to reverse the charges. At the same time I asked for paper statements only. I never placed another order and my balance should have been $0.

We received several Christmas gifts that were the wrong size for our two kids. The company policy (now) is they will only exchange for the same item in a different size if you don't have the receipt. The store didn't have the same item in the size we need so we were told there was nothing they can do for us. Now we are stuck with clothes that don't fit our kids.

In the past 9 months, TCP orders have been lost and never arrived. They ship using UPS Mail Innovations. I am not sure which one is the problem, but both companies appear pretty inept. I don't even know WHY I gave them a second chance. This is it. I will never order from them again. The packages never arrive and customer service can be nothing more than a puppet reading a script so no help will ever be attained.

While shopping at this location on 12/19 a pair of pants for my son. The sales associate who had short braids approaches my daughter who was siting on the table for 2 sec ( I told her not to and she immediately got off) the sales rep comes over to tap my daughter and tell her not to sit on the table. She left a mark on my daughter. I was so livid, I had to leave because I was going to loose it. One, I handled the situation. Two, I was standing right there approach me not my eight year old. Lastly, DON'T EVER lay a finger on my daughter. I will never, ever shop at The Children's Place!

I ordered some clothes Dec 7, and the payment was "pending" on Paypal almost 2 weeks later. I called customer service for Children's Place, and they couldn't find my order. How Paypal can have the order, but The Children's Place can't is beyond me. I reordered, and there was, again, no confirmation from The Children's Place. I called customer service again. They told me it was because it was Sunday, so give it 24 hours. If Paypal can have a copy of the order (for the second time) and not The Children's Place, how does that work? Plus, the website said there were items in my cart, the same ones I had ordered.

How often do you get clothes for your children as gifts and there is no receipt? Well good luck returning it at TCP! They will only allow you to exchange size of exact same item (even color) and if they don't have it, you are out of luck! Absolutely ridiculous especially given the amount of money I spend there. TCP why not give store credit, even if at lowest sale price?? The other complaint I have is the store is TOO SMALL. It is a children's store, parents have strollers. I have been to different locations and it is always the same. Clothes packed into the space with little to no room to move around.

I took two pairs of pants back to exchange for a different style, pants had all tags and were in the condition in which they were purchased, but I did not have a receipt. These were purchased by someone else. The style is skinny and I just need regular style. I was advise by the sales associate that I could only exchange for the exact style and in a different size. I think this is the craziest thing ever, if you want to keep the business in the store and I wasn't asking for money back. I called Corporate after leaving the store and was advised the same thing, that without a receipt I could only exchange for the exact product. I could understand if these were used and something was wrong with them, but they are in NEW condition. If you purchase from them, hang on to your receipt. But if you get them for a gift and they don't work - you are out of luck. I will never shop there again!

If sizes of items are not available in stores you are advised to order online. Online the prices are TOTALLY DIFFERENT. $4-$7 more per item PLUS no discount as in the store. You are not able to return most items to the store... You must mail back to online. Advised to call their customer service... They NEVER PICK UP... Constantly on hold... Are outsourced to Central America... BAD NEWS! SHOP ELSEWHERE!!!

Got some clothes as a gift for my baby shower & after giving birth months later (50 days after clothes were purchased) I was not able to return unworn clothes or even get a in store credit, which is what I wanted in the first place. Ridiculous. I will not be shopping here again.

Have been loyal customer since twin granddaughters were born in 2005... Have never and still do not have problem with quality of clothes. This has to do first with the size of the Deptford, NJ store and second with CITI Bank who we pay our bills to. Everyone complains about how small & tight the store is since it was moved... Most people come in with strollers as it is a childrens' store and it horrible for those parents with the strollers and customers without. I've been in there when I've walked out without buying anything and have heard others say the same thing - IT'S TOO DAMN SMALL... Now CITI Bank... Before they took over I was able to make a payment over the phone... I tried the # on my bill and recording just gives balance & says use # on back of card... That # is the same # and just gives balance... I will NEVER shop at CP again and Have shredded my card.

I have never ever been so upset in my life! I ordered my daughter some clothes for the beginning of her school year around July 24/25 2015. I paid using a Children's Place card because it gave me a pretty good discount. I assumed she was size 10 because she was that size in every other store. I ordered a lot of things that were "WEB ONLY" which meant I had to return the items by mail instead of in store returns. Which, of course I was okay with because usually it's fast and simple. My items got there. I tried them on my daughter and they were way too big so I proceeded to return them.

So today is Halloween and I went to over to my local Children's Place that I have been going for some time now at Ridge Hill Mall in Yonkers since I live right up the street, my son needed a shirt. When I walk in I see an employees with children behind the register as if she was working with her kids. So I ask, "Are those your kids?" She said, "Yes." That was a big wow. Very disappointed definitely going to report this to the department of labor. This is unacceptable.

I placed order online for Children's Place and when I place my order it said qualify for $20 Children's Place cash. When I got my order there was no TCP cash. OK I was about to place a new TCP order and thankfully I didn't. Not only this but I was about to get TCP reward and they sent me a email saying my points were not good and reduce by 500 points. This is a joke. They are two times the prices of other stores plus sales cashiers give me attitude problems. Goodbye TCP. I'm going somewhere cheaper. I'm not sure about those TCP cash and rewards.

Went to The Children's Place in Clackamas Oregon. Staff were very rude and did not help at all. They were talking to other staff members.

I have never had a problem with The Children's Place in the 7 years I have had a card up until recently. I have had multiple billing issues in the last year. I have paid off my balance in store and then received a bill saying it hadn't been paid. Then I have to jump through hoops to prove I made the payment. Had an issue with paying my bill online with my account. I had paid online multiple times before but somehow I suddenly don't have an account to pay online? Had an issue with a late fee which was supposed to be removed which would have paid off the card but they never removed it. Sick of their issues. Closed my account.

I ordered my son's school shorts off Children's Place online. They were having a good sale and free shipping. After waiting a week for my package I open it to find someone else's order in my bag! I called and was on hold for thirty minutes and finally reached someone I could barely understand. Instead of shipping me a new order he refunded my payment in 7-10 business days and gave me a ten dollar off coupon. I just wanted the shorts!

I got a gift for my baby shower that is for a boy. I'm having a girl so clearly I'm going to return the item. Tags are still attached. It's on original hangers etc. When I get to the store the saleslady told me they can't help me since I didn't have any kind of receipt. UNLESS the store makes a "policy" to give every single customer that buys something a gift receipt it's ridiculous to not take a return. I was going to purchase something for more money but instead the saleslady turned down my sale and told me there's nothing she can do. Very very rude. This was at the store in Deptford NJ in the mall.

I received a store credit, even though my return was supposed to go back to my card. I contacted The Children's Place multiple times for over a month, and I receive the same e-mail each time from Customer Service: "Thank you for contacting The Children's Place. We do apologize for the inconvenience. Case still in research since our sales audit department has to verify gift card to be devalue and issue a credit back to original form of payment. We sincerely apologize for the inconvenience this may have caused. If we can be of further assistance, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions." And of course, the customer service rep's name will always change.

I have read all of the negative reviews concerning TCP. Some of them don't even concern a shopping experience (i.e., I can't get my password and don't know how to reset it), some are based on a one time bad experience and some are based on their strict return policy. I understand that having a bad experience can get you turned off from shopping at a store, but please understand that a one time issue is not unusual and it can happen. Plus, I get that their return policy is strict, but it was put there for a reason. As long as you keep your receipts and have your child try on the clothing before you take off tags then there should be no problem.

I have been shopping w/ this company for a long time. The online website is great and you can get a lot of deals.. However the people on the phones for online SUCK. Another supervisor told me that the previous supervisor gave me wrong info and he wasn't going to do anything about it... I had many issues in the stores and it's really making me not want to shop here ever again. They don't care about customers at ALL. They give YOU an attitude and make you feel like you're trying to scam them. Their clothes are great, but due to poor customer service I WILL NEVER SHOP ONLINE OR IN A STORE EVER AGAIN!!!!!!

Voorhees Town Center - I was there yesterday for return but without receipt but I had tag for shoes. Manager on duty blamed me it's a wrong tag without checking the same product with tag. She literally was telling me that I am lying but when she matched it, it turned out same. Then she apologized. I felt very humiliated because there was no friendly customer service. And after exchanging with different product they didn't give me new receipt.

I recently ordered four items for my niece as a end of school package. It was a swimsuit, a cover up beach bag, and sunglasses to match. I get a phone call when it arrives almost 3 weeks after payment asking why I bought my niece a see through dress. I explained it was a cover up for the swim suit that I also purchased. Confused my sister looked again and looked at the packing slip, there was no swim suit on the packing slip. Yet on my e-mail receipt and order on my account it clearly shows it on there.

I absolutely love this store. I order most of my daughter's clothes from their website and even with standard shipping, I receive the clothes within 3 days max. I've only had one problem with an item I received (the picture of the item had short sleeves but the item had long sleeves) - emailed them, they asked for order and item number and said they'd refund me in 7-10 business days. I got my refund in about 2 or 3 business days after sending the information they needed.

I brought my 2y/o daughter a pair of tennis shoes on a Sunday afternoon. My daughter wore the shoes to daycare the next day and when I pick her up Monday afternoon, the shoes were tore and peeling. I went that same evening to ask for exchange of the shoes and was told by Store #1079 that they can't exchange the shoe because it is worn and torn. I was told that I could not get a refund or exchange. We had the shoes less than 24 hours and they began to tear and peel at the front of the shoe. The clerk didn't even want to look at my receipt. I will not buy anymore shoes for this store or any Children's Place again and I recommend no one to purchase children's shoes from them.

I've been a customer of TCP for over 15 years, and I'm so disappointed with their return policy. I purchased a pair of jeans along with other items for my daughter. The pants were too small, but my 7-year old removed the tag. I have the sales receipt, and it's clear the pants haven't been worn, but TCP refuses to let me exchange them for the correct size. I've shopped at countless stores, and I think this is the most ridiculous policy - I HAVE A RECEIPT! I have always loved this store, and have shopped there for all of my children, but they've lost a loyal customer. I saw a woman and her daughter, I just handed her the bag with the pants cause they're useless to us.

Useless $10 recent deal. To be frank, all the items in this store are really expensive and not worth for $. Get the same items for lesser price without any deals in other stores. Compare the prices with other stores before buying here.

I have 3 girls. Their grandmother send them some clothes when the season change out the kindness of her heart. She bought sizes they were currently in but would grow out of for the summer season. Of course she did not send a receipt. I took them back in the store and of course you can only exchange for another size same product. Well they didn't have many of the clothes so I couldn't exchange them. That policy is crazy. People lost receipts and get clothes as gifts and people don't always give gift receipts. Needless to say I don't shop there anymore my next pay period. I paid my Children's Place Credit Card and called and canceled it. I haven't been back in there to shop and I made sure I told their grandmother to no longer buy them clothes in there. I also informed my friends and family members about their policy.

I went to exchange items my daughter received for her birthday because they were the wrong size and others were repeats. I was told they couldn't because I didn't have a gift receipt. I explained there was nothing I could do about that. They suggested for me to go to stores around the Houston area to find the same exact items and get the right size. They didn't have them so they couldn't help. I explained that wouldn't help me because some of the items she already had and I didn't want repeats. The manager was rude, I called customer service and they said they couldn't help but if I wanted they send me a $25 gift card but emphasized it was just to help me out because there was nothing they could do since it was policy.

I purchased over $100 worth of clothing for my granddaughters who live overseas in Japan as they are in a military family. I have ordered before from TCP and had no problems with getting the orders to them as they offer shipping to APO/FPO addresses. My order was place on 2/21/15 and shipped 2/22/15. On 3/17 I emailed them that the order had STILL not been received and I was unable to track it after 3/7. The email response from them was that someone would get back to me in 2 business days. On 3/20 I received another email stating they were sorry my order hadn't arrived and they would re-send the items available and/or credit me for the items depending on what they had in stock and that I would receive an email in 2 business days with the results.

Our local store put up a sign saying, "Restroom is for Customers. Children from Mall Can Use Other Restrooms." The other restroom is clear on the other side, and we can shop if we have to stop! It is ridiculous for a Children's store to have such a lack of consideration for small kids and such a failing grasp of suggestive selling. If they only care for our money and NOT OUR CHILDREN, then I think we should all boycott! One child who frequently uses their restroom has Spina Bifida and will now have to hold it and walk a much farther distance! Unconscionable!

After ordering several items over $300 from Children's Place, the amount was paid for from my debit card and deducted from my bank account. Two days later, C.P. emailed me that my order was canceled with a list of "possible reasons". I needed to know why my order was canceled, but the person on the phone was unable to give me an explanation. He told me he would send in a request and I would receive an email with an explanation. The refund has to be processed and is now on hold at the bank, so this makes it difficult for me to place a new order to buy the spring/summer clothes I intended to buy for my children. It would have been a better experience if C.P. would have waited to charge me until AFTER they knew my order could be processed. It would have been a better experience if C.P. gave me a valid reason for canceling my order.

I purchased four pairs of toddler pants recently and realized that they didn't have zippers and were sewn shut. I returned them to the store today, only to find out that all the toddler pants were like this. The lady working called the store manager to be told it was because of the new EZ Pull-up style. Thankfully I had a receipt and was able to return them, otherwise I would've been out. They are selling lesser quality at same price. Never shopping there again.

Someone is CLEARLY sewing the wrong tags on clothes. I ordered my son 4 pairs of size 6 bootcut jeans. Two were one color, two were another. The light jeans were true size 6. The dark ARE size 5. I got into our barn and pulled out his size 5 and they are in fact size 5 with a size 6 tag. This is also true for a shirt I ordered my oldest son. Says size 8, but is size 10/12. Now how is anyone supposed to trust that they get the size they intend to order? The quality control in your factories need reviewed. I know there is no way I am the only one this has happened to. If you don't have trust you don't have anything! Get it together!

I am not able to retrieve my forgotten password. They have NO option to reset it. I cannot pay my bill online. They only take cash or check (dinosaur methods) at their stores. I will get the cash and pay my tiny balance at a store and close their credit card account forever more!

Never again!

My daughter received a bunch of clothes from TCP as gifts for her birthday and Christmas which are a week apart. Some were the wrong size and some were duplicates. Unfortunately we did not get gift receipts. Tried to return them for store credit or exchange sizes. TCP said they could only exchange for bigger sizes. Some items they didn't have in stock and would not allow me to substitute for anything else. They claim it has to be exact item/color. This is a ridiculous policy. I will not shop there again and will be sure to spread the word among family and friends to not waste their money at an unreputable store.

The Children's Place's return policy is ridiculous. If you DO NOT have a receipt they will not do a return or an exchange. The only exchange they will do is if it is for the EXACT same item, but in a different size. The clothes I had were a gift from an 80-year old grandmother who purchased them for Christmas, wrapped the clothes and mailed them to my kids. These clothes did not fit-- even though they were the sizes my kids typically wear. They would not take them as a return and would only exchange them for the SAME item, but different size. And, you guessed it, they did not have the EXACT same items in different sizes. So, I am stuck with clothes that cannot be worn. WHAT A WASTE OF MONEY!! TCP wanted me to go ask for the receipt from an 80 year old grandmother lives 400 miles away, who paid money to ship the clothing, and they were a gift... really?? I have shopped there for over 10 years for my five kids and have loved their clothes, but this policy is absurd especially where it is TCP's clothing with THEIR labels. I guess if you buy something there make sure it fits and save your receipt! BAD COMPANY POLICY!!! I will not be shopping there anymore!