The Children's Place Reviews

I purchased over $100 worth of clothing for my granddaughters who live overseas in Japan as they are in a military family. I have ordered before from TCP and had no problems with getting the orders to them as they offer shipping to APO/FPO addresses. My order was place on 2/21/15 and shipped 2/22/15. On 3/17 I emailed them that the order had STILL not been received and I was unable to track it after 3/7. The email response from them was that someone would get back to me in 2 business days. On 3/20 I received another email stating they were sorry my order hadn't arrived and they would re-send the items available and/or credit me for the items depending on what they had in stock and that I would receive an email in 2 business days with the results.

Our local store put up a sign saying, "Restroom is for Customers. Children from Mall Can Use Other Restrooms." The other restroom is clear on the other side, and we can shop if we have to stop! It is ridiculous for a Children's store to have such a lack of consideration for small kids and such a failing grasp of suggestive selling. If they only care for our money and NOT OUR CHILDREN, then I think we should all boycott! One child who frequently uses their restroom has Spina Bifida and will now have to hold it and walk a much farther distance! Unconscionable!

After ordering several items over $300 from Children's Place, the amount was paid for from my debit card and deducted from my bank account. Two days later, C.P. emailed me that my order was canceled with a list of "possible reasons". I needed to know why my order was canceled, but the person on the phone was unable to give me an explanation. He told me he would send in a request and I would receive an email with an explanation. The refund has to be processed and is now on hold at the bank, so this makes it difficult for me to place a new order to buy the spring/summer clothes I intended to buy for my children. It would have been a better experience if C.P. would have waited to charge me until AFTER they knew my order could be processed. It would have been a better experience if C.P. gave me a valid reason for canceling my order.

I purchased four pairs of toddler pants recently and realized that they didn't have zippers and were sewn shut. I returned them to the store today, only to find out that all the toddler pants were like this. The lady working called the store manager to be told it was because of the new EZ Pull-up style. Thankfully I had a receipt and was able to return them, otherwise I would've been out. They are selling lesser quality at same price. Never shopping there again.

Someone is CLEARLY sewing the wrong tags on clothes. I ordered my son 4 pairs of size 6 bootcut jeans. Two were one color, two were another. The light jeans were true size 6. The dark ARE size 5. I got into our barn and pulled out his size 5 and they are in fact size 5 with a size 6 tag. This is also true for a shirt I ordered my oldest son. Says size 8, but is size 10/12. Now how is anyone supposed to trust that they get the size they intend to order? The quality control in your factories need reviewed. I know there is no way I am the only one this has happened to. If you don't have trust you don't have anything! Get it together!

I am not able to retrieve my forgotten password. They have NO option to reset it. I cannot pay my bill online. They only take cash or check (dinosaur methods) at their stores. I will get the cash and pay my tiny balance at a store and close their credit card account forever more!

Never again!

My daughter received a bunch of clothes from TCP as gifts for her birthday and Christmas which are a week apart. Some were the wrong size and some were duplicates. Unfortunately we did not get gift receipts. Tried to return them for store credit or exchange sizes. TCP said they could only exchange for bigger sizes. Some items they didn't have in stock and would not allow me to substitute for anything else. They claim it has to be exact item/color. This is a ridiculous policy. I will not shop there again and will be sure to spread the word among family and friends to not waste their money at an unreputable store.

The Children's Place's return policy is ridiculous. If you DO NOT have a receipt they will not do a return or an exchange. The only exchange they will do is if it is for the EXACT same item, but in a different size. The clothes I had were a gift from an 80-year old grandmother who purchased them for Christmas, wrapped the clothes and mailed them to my kids. These clothes did not fit-- even though they were the sizes my kids typically wear. They would not take them as a return and would only exchange them for the SAME item, but different size. And, you guessed it, they did not have the EXACT same items in different sizes. So, I am stuck with clothes that cannot be worn. WHAT A WASTE OF MONEY!! TCP wanted me to go ask for the receipt from an 80 year old grandmother lives 400 miles away, who paid money to ship the clothing, and they were a gift... really?? I have shopped there for over 10 years for my five kids and have loved their clothes, but this policy is absurd especially where it is TCP's clothing with THEIR labels. I guess if you buy something there make sure it fits and save your receipt! BAD COMPANY POLICY!!! I will not be shopping there anymore!

Items were ordered online as Christmas gifts and shipped to my home for my grandson. Some of the shirts were too small, so I took them to the store in Salem, Oregon for exchange. They told me that since four of the shirts were not carried in their store, I would have to mail them back (at my own expense, of course). The other two were not in stock, so they said they could give me a gift card. I decided to mail all of them back, hoping they could be exchanged for the next larger size, but Children's place doesn't even allow that. I ordered from many different places this holiday season. Kohl's does not normally sell a lot of toys in their store, but they do online. I had to return one and they took it with no problem. The two young ladies working in the store were not rude, but I'm afraid I WAS because of their store's ridiculous policy. If I order it from their company they should be able to take the returns in their actual store! Had similar problems last year, but they said it was due to the form of payment. The Aunt who sent these items said she will NOT order from them next year!

I placed an order, with plenty of time for it to be received by Christmas. Using the tracking information I checked on my order. Nothing was listed as it sometimes isn't until ready to be delivered. I got an update which showed that ten days after my order was sent out for delivery, the order finally arrived at UPS. The order is now not arriving until 12/29. I called Children's Place customer service (after much effort since the online and phone lost of operating hours are not the same and waiting for a long time on hold). I was told that they can't do anything, that I should reorder the items (which I can no longer get for the same price) and choose expedited delivery for $20 and I could call back and they could credit me the $20. I do not trust that they will credit me the $20 when I speak to someone else and the price of the items is now almost double. I will never order from them again and I will tell anybody I can, let them know to not buy from them either.

VERY DISAPPOINTED WITH CHILDREN'S PLACE. I have had a standard Children's Place charge card for over 3 years now. Never paid late, never had any issues. In Sept 2014 I went into my usual local store and made a small $20 purchase. At that time, the store attendant asked me to verify my current address. I updated. Three months later, my parents get a phone call from Citi bank about my account. First off, why are they calling my parents and how did they get that number? I have had the same number well over 10 years and never once received a call myself. So my parents tell me to call them. Turns out my $20 charge has snowballed into $100 in a matter of 3 months.

I got a sleeper as a gift (no gift receipt but price tags on). I was unable to exchange it for bigger size as salesperson told me it has to be same color; they only have bigger size in different color. This is their policy! How does this make sense?

I have a 4 year old daughter, and every Autumn since she turned 1, I have gone to The Children's Place to purchase one of your 3 in 1 jackets which have always kept my daughter snug and warm even on the coldest of cold days in New York City. This year, however, I was extremely disappointed to see all of the downgrades you had made with the coat. I took out her Children's Place Winter jacket from last year to compare, and it left me dumbfounded. Not only did you do away with the insulated Thermolite, but there were also many other areas in which the new coat was lacking. This coat is beyond inferior to the previous versions I have purchased over the last four years. The pockets do not have zippers, so there is no way to keep children from losing their gloves. Instead of secure snaps, Velcro is used to attach the sleeves of the fleece--which is MUCH thinner all of a sudden--to the arms of the shell, and you did away all together with the strap that used to connect the two pieces at the neck. A winter coat is no place to cut corners. Especially with the threat of an Ebola epidemic and not only the common cold, but also influenza getting stronger each year.

I received clothes for my daughter’s birthday that were too small. I went to the Children's Place located in Orange and not only was the cashier rude, but didn't want to return the clothes. I then asked for an even exchange (I know she could at least do that) and she said: "Well only if we have it here, if not no." I was appalled and can honestly say that I WILL NEVER SHOP THERE AGAIN! Horrible, horrible, horrible return policy!!!!

I have several Place Cash coupons and stopped at my local Children's Place to make a big purchase with them. I got to the register with approximately $122 in clothing (after sales) and was promptly told by cashier I can only use 3 coupons per transaction. It clearly states on the back of the cash there is no limit to how many coupons you can redeem but you can only use up to six per transaction. I told the lady and even showed her the place rewards policy on back of "cash" states otherwise and she told me that is what she is told to say and do. So at the end of the day when the merchandise was split into two transactions, I had ended up using one less "cash" and instead had to pay more money than I had wanted to. Not Nice! Why have a store policy if you don't follow it?

I have ordered online from Children's Place 2 time in the last month. Both time was a very easy and pleasant experience! I received all items I ordered and they arrived quickly and in excellent condition! I have bought clothes online from other stores and received items that had rips and tears. That was not the case here! Thanks, Children's Place, for your excellent quality and prices!

I had to do an even exchange for my child. Her school uniform didn't fit. I brought it in an outlet store in Pennsylvania. As soon as she saw me in line she said, "I hope you are not returning something from the outlet store" with an attitude "because it clearly says in the back of the receipt that you can't return it in a retail store."

I went to the monmouth junction store of children's place outlet located at Kendall park, NJ. I showed the associate - Ms. **, who was assisting during checkout the coupon for 20%. She told me that she can't accept since it's the new thing that needs some activation to outlet store coupons. Whereas, previously it was accepted. Anyhow, I requested her that I have been shopping with children's place for a while, still she didn't accept that. And she was acting very rude, with zero customer service, and was rudely asking "do you want these clothes or want me to take it off?" which was mean. Whereas, I am not sure what was the store manager doing there. Anyhow, children's place being such a big store, didn't expect this kind of RUDENESS and ATTITUDE. This kind of behavior is what puts the customer off. Maybe they should give some customer service training to their associate on " How to talk to Customers", and not behave like this with customers.

Website does not take coupon codes: terrible customer service, long wait times and incompetent. I received a coupon called place cash where if would get $20 off the purchase of $40. On the last day it was valid, I was trying to use it on the website but their website was not taking it. I called a few times and I got frustrated with the long wait to get to a live representative so I called back another day when I had more time to waste. So, finally, after an hour of waiting on the phone I get a live rep and gave them case number and they apologized for the inconvenience and said they were going to send 2 coupons in the email that I can use online or in the store.

I bought 5 items from the store and ask the cashier to make a gift receipt for 4 items out of 5. I told her again so there is no confusion. I got home and found only items on the list. I was so pissed. The next day I went again with the receipt to get the correct gift receipt. I was told it could not be done as the transaction is that of the previous day. Now I will have to go again with all the clothes so I can return and then buy the same clothes again. Hope they let me use my 30% coupon that I used last time. Had a terrible experience!

I recently tried to exchange some clothes that was given to my daughter for her birthday. The size was wrong and I had no receipt. They denied my exchange and the guy gave me a paper with 1 800 number to call. When I call the guy says was due to my record of exchanges and that I was being flagged for too many exchanges. I haven't been shopping that store for over a year. He says he will mail the record in the next 10 days and then after that I could appeal but after the appeal the 30 days for exchange will be over and why do I have to go through all these if I just want an exchange? The tags are still on the clothes. I just think it's ridiculous and that's how they rip you off. When I called corporate, they said it has nothing to do with my record and only because I didn't have the receipt. In the end I got no help and got stuck with clothes that don't fit my daughter.

You think 20% off is the best? No, wait until you see the 30% off coupon. I made a purchase with the 20% off coupon. Right next day I received the 30% off coupon and when I contact the customer service, they refused to do the price adjustment.

A friend ordered and had shipped 8 items from Children's Place as a birthday gift for my 5-year-old daughter. One of the pairs of Capri leggings had a small hole. Under policy of company, can't just return and get replacement for damaged item. Have to return and get a credit. Told "go to store and try to replace there." Store did not have replacement and I was given a gift card for $3.33 in exchange for the damaged item and told to purchase it on-line. My friend purchased a clearance item and had further sales because of large orders. The store did not have the item and would not be getting the item. Told me to order something else. The closest thing had was $5. They were willing to give a 20% discount ($4) but refused to replace the item even with anything of their choice for the $3.33. Told me to wait and look online in the future.

Upon entering the store I was asked, "Are you finding everything okay, sir?" I replied, "I just got in the store, I'll let you know if I need help!" Approximately two minutes later, the manager asked me again, "Are you finding everything okay?" My response, "If I need your help I would let you know". The manager proceeded to the front. Shortly after that the security followed me around the store. After making my purchase, the security went to the front door.

I purchased three items on 02.05.2012 at the store location on a bank debit card. On 03.10.2012, I returned two of the items with receipt and asked for cash refund. On the bottom of my receipt, it states “refunds and returns until 03.21.2012 with this receipt.” No where does it list that I must have the debit card with me. I was told that because I didn't have the debit card, I can only receive a merchandise credit. They already have my money and now they are keeping my money until I purchase something else. If I would have purchased by check, they would have given me cash after 10 days. Why should this be different? This store is 2 hours from my home and running back to get the debit card was not an option.

I made a purchased at the Children's Place on 2-26-11. The clothing did not fit my child so of course I wanted a refund. On 3-3-11, I wanted to return the item ans was informed that I needed a passport or Valid Driver License. Even though I purchased it with my credit card, I do not have either one and if I knew that I would run into such foolishness I would not have purchased it. The cashier noted that at the bottom of the receipt states that a valid ID is required for all returns, however, it does not state what kind of ID is required. This is unfair practice. Not everyone has a passport or driver license. It should be noted in full view for consumers so that they could judge or decide if they want to purchase from the franchise. This should be reported.

I was at the Plainview, NY store to return an item I had purchased earlier today. All the tickets were intact and the receipt was available. I was asked for my driver's license. When I asked the saleswoman why, she told me it was for identification. I handed her my driver's license and she proceeded to scan it. I asked her to stop scanning my license as I did not give her permission to do so. She called over **, the Manager, who told me that if I do not allow them to scan my license then I will not be able to return the item. There is nothing in their return policy that states that. I allowed them, against, my better judgement and under protest, to scan my driver's license as they would not take back the item unless I did.

In returning some clothing that I purchased, I was asked for photo ID. I showed them my job ID. I was informed that it must be a passport or a state ID. I was upset because most people do not have this type of ID. Therefore, they are unable to return things they can't use. I am wondering is it legal to do this? Have you had any more complaints?

I went to The Children's Place at Glendale Galleria in Glendale, CA on 8/6/10 to make a return on a purchase made over a month ago. The purchase was made with my Visa card. Store policy is I can return for a full refund as long as I have the original receipt and it's within 90 days. It also states the refund will be made in the original form of payment. During the transaction, the salesperson asks for my Visa card. Unfortunately I did not have it with me so since the purchase was over a month ago, I requested cash back since they could not electronically credit me like most stores (Old Navy for example) without the card being present.

I placed order with them on 8/4/09 for about $45. I also paid $5 shipping. They collected the payment on the 8/4/09 itself but did not ship my clothes until 8/11/09. It was a gift to my friend's baby who was leaving to India on the 8/12/09. I called Children's Place on 8/6 but there were 60 calls ahead of me so I could not hold for 2 hrs. I send them an email to realize the package soon in order for it to get deliver on time. I did not get any email. Package sent on 8/11 by UPS ground. UPS did not deliver until 8/12 evening by which my friend had already left the house to catch his flight.

This occurred 12/28/08 at about 5pm. I sent my son to do an exchange on a pair of pants & a shirt that my daughter's father purchased for her. Due to shopping at Children's Place on a regular, my daughter already had the pants & the shirt her father purchased. So I sent my 17-year-old son just to do an even exchange. Her father placed the wrong receipt in the bag, but that shouldn't have been a problem. My son was exchanging the 2 items for the same thing, just in different colors. The Hispanic cashier told him she would not do an exchange without a receipt???

My son and I were shopping at the store on 7/31/08. We entered the fitting room for him to try on clothes. After he took off his shoes and put his foot down, he stepped on a sharp object (the object had a white round bottom and a 1/2 inch needle like pin. It is a device that is attached to clothing to prevent stealing). The pin like object sank into the heel of his foot. I brought it to the attention of a sales rep and she did nothing. When I went back into the fitting room, there was blood all over due to the wound. Once the store manager, Amy, SSN, was aware of the incident, she took my name and #.

I apply for the place card in October 2007 and made a purchase. November I send an email asking about my statement and my card. The reply was to call. I did and for some reason they had an error with my address. They fix that and finally I received the card 12/15/07 but no statement. Now they want to charge me late fee because I should had went to the store and made a payment. That what they told me over the phone, that I did not need a statement to make a payment.

I shopped at their store location #1628 at Eastgate Mall on Saturday, December 6, 2003. I was very disappointed in the attitude their employees there had to offer. I unfortunately had the distinct displeasure to overhear their employees talking about stereotyping their customers. I am not positive that we were the targets for this statement, but it seemed quite coincidental the way it occurred. In any case, I would not wish to shop in a store where the employees felt the need to talk like this.