The Children's Place Reviews

An item was missing from my order. There is no phone # to call, so I sent an email. A month later I get a response that they will replace the item, and then I haven’t heard anything since (order placed in Oct 2024). I sent a second email and have not heard anything back. Absolutely unconscionable to take someone’s money without giving them what was paid for, and then ignoring requests to make it right.

Dec 2nd I ordered 2 sets of PJs for Xmas gifts to give at family party out of town on Dec 22nd. Dec 9th the status was still processing so I called to see when the order would be shipped. I was told there was a delay in updates but it had been shipped and I would receive the parcel on the Monday (lie #1). Wednesday still no parcel and my acct still said processing so a 2nd call was made. This time I was told there was a delay in shipping. I asked for a refund at this time but was told that was not possible. I told the woman that the policy stated a refund was not possible if it was confirmed and complete but my order was processing and she had already confirmed not shipped. She asked then if I would accept a store voucher and I said no, a full refund only. She said she would process and I would see the funds credited in 5-7 business days (lie #2).

We ordered 6 sets of Christmas PJs for our family on Dec 7th. When it hadn't shipped more than a week later, we called to follow up our order and were assured it would arrive by Dec 23rd. When it didn't arrive on the stated date, we called back to say cancel our order, it hasn't shipped and we want a refund as it wouldn't arrive before Christmas. We were told someone would get back to us within 24 hours...of course when they didn't, so we called back again on Christmas Eve and were told it's now shipped and arriving Dec 27th. No solution offered other than wait for it to arrive after Christmas then return it by mail or in store if no longer wanted.

I made a purchase September 14, 2024 for 23.60. I received my bill late in the mail. At that time I discovered that it was late and had been charged a $42.99 late feel. I called customer service at the Children's Place. The representative agreed to remove the late fee if I decide not to leave Children's place. I agreed and I paid my bill in full. The representative also told me I would have a zero balance after I paid my bill. Instead, I have been charged 42.99 on a monthly basis which I now have an 85.98 balance for late fees for a balance I do not owe. I have called regarding this matter on various times but without any results except being offered 15.00. Why do I have to pay a late fee for a zero balance. This makes no sense.

I ordered Christmas pjs for my out of town family. I placed my order on December 9th. I received an email that my order would be delivered by the 19th. Not too much later I received another email my order would be delivered on the 23rd. And another email it will be now delivered on the 30th! Now this morning which is now December 31st, I received another email that it will be delivered on January 3rd!!! This was supposed to be a Christmas Gift. I have never had this problem before. I tried calling Customer Services to see if they could help to come up with a solution. They told me if it's not delivered by January 12th to call back. Thank you so much for helping me with my problem!!!! I will not be ordering from this company again.

I placed my order for kids pajamas and winter boots on Nov 14th with a notice on Nov 18th that it was shipped. Understanding the Canada post strike was happening I accepted I wouldn't be getting my items anytime soon. Once the strike ended on Dec 17th I wanted to give some time for them to get caught up on their shipping so I waited a bit to check my tracking number for an update. After checking the tracking number a few times after Christmas and it still saying awaiting carrier pickup I reached out over email on Dec 30th and quickly got a standard email blaming the strike and to be patient along with a 25% off discount code (this is practically useless as it seems as though everything is always on "sale" with them).

I understand the economy is constantly changing but after 20 plus years of being a loyal customer but why are the toddler packs of socks & underwear prices are $44 plus dollars? 🥴 I can no longer afford to shop at this establishment.

This is the worse place to shop in opry mills. They treat you like you criminals in the store when it is good, honest people. But when they think you somebody else it's sad. ALL PEOPLE DON'T LOOK ALIKE. Sad part the tall **..one with the color hair is very rude.. getting Loud with people for no reason at all. People in the store was talking about her. Please bring a Children's Place to tanger outlet..mall... I spend thousands a year at this place and it's sad people get treated with no respect at all.

Terrible customer service. Children's Place knowingly stole people's money and are using the canada post strike as an excuse. They should have had something on their website stating deliveries may not make it before christmas. I have been waiting over a month for my kid's Christmas clothes, and I will not receive them in time. I have called twice and each time they give no other options but to wait for my package then return it. I will NEVER order from children's place again. They have lost a long time customer.

I am still waiting now for 6 weeks to get my online order. It shows the label has been made and is ready pick up and has not changed. They have my money and I have left CS emails and get a case number back but no reply in the last 4 weeks. I have tried to call their CS 3 times as well and keep getting our agents are all busy… call back later. This is very frustrating as they have order was for pajamas for Christmas for my grandchildren.

Will never be ordering from here again. It took 20 whole days for my order to ship. Well I won’t be needing Christmas pajamas after Christmas? I asked twice if they would cancel my order and I was told to call back, couldn’t get through. Let’s just hope they give me a free return label to return these for full refund in the new year because I am nowhere near a store. Horrible horrible customer service. Don’t shop here.

Knowing that Canada Post was going through the strike they didn't switch delivery options, when trying to contact them they would not answer the phone or emails. Poor customer service. When will packages be delivered?

The Children’s Place in Columbiana mall is the absolute worst when it comes to customer service. Their store manager should have been replaced. Her attitude is unbecoming of any manager that I have ever encountered and she is very unprofessional. My family and I will not shop here ever again as we have cancelled all our cards to this business. We filed a complaint as well and received no response. We will take our business elsewhere. Signed a customer of over 6 years.

Clothes are great, prices are decent but their shipping is terrible and I have no stores near me so I have no choice. I made a purchase on Dec 9. It took until Dec 16th for them to give me a tracking number but you go to track it and the items still haven't even been received by the post office yet. So the package has just been sitting there for almost 3 days already? And this isn't the first time this has happened.

I want to know where my order is, I cannot receive any help/response via the customer service phone number or email. I ordered a birthday gift more than a month ago and now they won't even receive it by christmas. This is horrible customer service and it feels like a scam with how hard it is to get any help!

Worst customer service ever is an understatement. I purchased some Christmas pajamas in November and realized they still hadn’t shipped at the beginning of December. I called and they didn’t really seem to know what was going on but assured me they’d be shipped soon but weren’t sure which carrier (because of the Canada post strike). I even emailed them. No answer. I looked again today and my order actually said CANCELLED. So I called AGAIN. Weirdly I got the same customer service employee and again, he didn’t seem to know why. But he assured me I’d get a refund in a few days and my cancellation was due to technical problems and told me to repurchase the items 🙄 NEVER shipping there again.

I placed my order on 11/29/24…. I have yet to get my items, or a response to my email. I called customer service and the automated response was they basically have a lot of calls coming through and disconnected the call. No option to hold on, or a call back. They will never have to worry about getting my money ever again. And let’s talk about the joke store bucks, coupons. I’m getting several emails about those that you can’t even utilize unless you buy a certain amount, but crickets about where my purchases are????

My review is about Lakisha who works at the Fairview Heights Illinois store. I made an online purchase for in-store pick up, not realizing that I would only have a few days to pick it up. It was supposed to be picked up by a Wednesday and I wasn’t going to be there until Friday. Not only did Lakisha hold my item for me two extra days. She also gave me the sale price that I had purchased it online for even though the price had went up by the time I could pick it up.

The Children's Place did not warn customers there would be a delay in shipping. They knew Canada Post was on strike, but they kept taking orders and didn't use an alternative shipping company. These Christmas pajamas will not be here for Christmas. If the Children's Place communicated a shipping delay on their website, I would not have ordered and purchased else.

Never order online from them. When they advertised their promotions, they knew that Canada post was on strike and has not taken action to hire some other company to deliver their orders. I ordered pj's well ahead of time and have not received them yet. After calling customer service, the only things they could do were to issue a refund or wait until they ship which might take 10 or more business days even though they expedite. Worst customer service ever. When I called the closest stores, they don't even have what I want or no matching pj's whatsoever. Now we are left with no family pj's for Christmas because most of the other stores are also sold out.

Worst customer service!!! I have made many online purchases from this store in the past but will never buy from them again. I placed an order November 22nd for a snowsuit, boots, mittens etc. for my toddler thinking it was smart to take advantage of Black Friday sales. Obviously whomever is in charge of Operations and Logistics is an American with their head up their you know what who didn't bother to know that Canada Post is on strike and anything purchased in Canada was not going to be processed. I had to call 3 times and wait 10 business days from my order (American business days which included American Thanksgiving) to finally get a refund processed.

I almost never write reviews but this company has the worst customer service. I ordered an item 2 weeks and it hasn't even been processed and shipped. I am hoping to get it by 3 weeks for Christmas. Shipping says "5-7 business days". I tried emailing them but after 1 week... they didn't reply so I called them to inquire. It is clearly from an offshore call center. Very polite and talk a lot but ZERO information. Just kept repeating "don't worry. I'm sure it will be soon. And then 5-10 business days once shipped". But when will it be shipped? No info but keeps talking. I ask to cancel the order or if I can pick it up in the store instead. No way. Once you order from them.... they have your money. The order hasn't even been processed and I can't cancel! Even if the order is never shipped, she said I can't cancel. This is horrible.

This is the worst place to shop online! I ordered a few items on November 30 - received an email that the order was received and pending with a tracking number. I check the status of the order several times on the website and it says processing. Tuesday December 3 still says processing and no money has been deducted from my bank account via PayPal. I call customer service several times to receive a message they're busy and took try back and the phone disconnects. One week later still cannot reach customer service and cannot cancel on website. I will not be shopping at The Children's Place or any company affiliated with them again. Keep your rewards and build better business practices!

Worst customer service and a not so proactive. Placed an order on Nov 16th and until now has not received my items. Have called customer service and was told to call the carrier when My item was still awaiting carrier pick up!. Canada Post is still on strike but they don't provide any alternative in delivering their products to customers. Worst ever!

Today makes it 15 days since I placed an order for 3 items. Till now no delivery, no communication. I have emailed their customer service yet no response. Canada post is on strike but other brands are proactively getting in touch and providing alternate solutions to their clients. I wish I had read the reviews on here before placing that order.

8 items were never received from my order. They stated they were out of stock but I don’t think they would have given me a refund if I didn’t catch it. Called them 3 times. The first two times they said they would ship my items. The last time they said they were out of stock. Never ordering from them again. Terrible communication and seems like a scam to me.

Ok, Children's Place took care of it, and I feel a lot better, I feel they are disorganized, something happened with the way they manage the company. I hope they don't go out of business because the prices are good and clothes are nice.

Worst customer service ever. I have returned 3 items in 1 same package over a month ago and till today they have refunded only 1!! Like wth? They are in the same box!! And no one in customer service ever gets back to me!! They are really the worst.

I ordered 3 "cousin crew" PJs in 3 different sizes for my grands. One of the items was missing when I received my package. I called customer service. They said they could not ship the missing item (even though it was in stock). They could only credit for the missing item. I said I can't use 2 without the other 1. I was told they could not help me. I asked for a return label for the other 2. I was told no. I asked for a supervisor; Marvin came on the phone. He was quite rude in his tone. He basically told me that if I wanted a refund for the other 2 items I needed to drive the items to the store.

Purchased items online that were available and the payment was taken from my account. Within minutes I received an email saying that the order was canceled and I wouldn’t be charged - meanwhile the funds already left my account. Days later the funds are still not returned. After calling The Children’s Place I was told that the items were not available. Then after repurchasing the same items several days later, which were marked as available online, yet another payment was immediately taken from my account and I received yet another email saying my order was canceled. Today none of the funds have been returned despite emails from the company clearly saying no funds would be taken. When calling the company again, I was told several different excuses as to why it was canceled but confirmed that the items are in fact available. Customer service was rude, repetitive, unhelpful, lying and inconsistent.