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Reviewed June 5, 2023
They charged me FOUR times for the same order. Even if it's a hold on my account, I still can't access my money. This will be the last time I shop at The Children's Place. Check your bank account if you used them before.
Reviewed June 1, 2023
Went online to place order. If you apply for their credit card you get 30% off. Was approved, placed order, they received order, 30 mins later they canceled my order. Did this 3 times and was cancelled 3 times. Called cc company to cancel credit card. They said they did not have any record of the orders being cancelled. Called the company and they have no reasoning of why my order was cancelled. They told me to use a different card. Seriously!!! I'm done, never ever shop there again. I have emails, proof each time they cancelled my order. There better be no charges to my cancelled card. So done with this company!!
Reviewed May 26, 2023
****STAY AWAY**** Don't buy. If size is wrong Store don't accept exchange size for you. I bought on discount and once size is wrong store gave me just credit (useless) as the store prices are higher than online. As if it's different company. Service is poor. Also most material is not cotton so kids have rashes and itchy if sweat. Expensive and low quality.
Reviewed May 13, 2023
I was placing a rather large order when they offered me a 35% off coupon to open a store credit card. I ordered 22 items and only received 2 of the 22 items I ordered. They say it was shipped separately however the other package says delivered and I never got it. I contacted customer service of course upset and they informed me it would be a 21 day investigation into where the package went. In the meantime not only is that charge on my store card still I lost a 35% coupon on the 2 items I did get. Buyer beware. Customer service is horrible and I am still disputing these charges.
Reviewed May 9, 2023
I placed an online order using current address, current cc and current last name. I received an email confirmation with my old address, old last name. It was from an order several years ago placed with PayPal. I called customer service immediately to correct the address and they are only open m-f 9-5. I called Monday morning and was told the order was packed and they couldn’t stop it to wait for shipping email and contact shipper. I waited 3 days for shipping email (so obviously Children’s place could corrected the order).
I called Fedex and they said I couldn’t update the address. Only shipper could! I called Children’s place again and they said they didn’t have a contract and could not contact fedex to change address, I then said to cancel the order. They said they couldn’t do that either! I said, "So you screwed up. Sent to wrong address, wrong town, wrong last name which none matched the cc I used to place the order and you can’t correct anything or cancel the order?" They said no! I said, "Well you’re saying I’m just out the $100 I just spent. They said, "Sorry this happened to you!" I then asked for corporate phone number and they said, "You can’t call. Only email them!" I said, "Never will I do business with you again" and hung up. Never in my life have I had anything like this happen. By the way it’s been a week and the package is still across the country and still not delivered to my old address. In another town miles away based on tracking number.
Reviewed May 6, 2023
This is the first time that I had to call my credit card company to dispute a charge about an online order and I've shopping online for over 20 years. Short story is I placed order online and Lasership says it was out for delivery at 1:23 pm and my package was delivered at 1:23 pm. Been home all day and have cameras at the door. Called Children's Place Customer service, they told me to contact Lasership or my financial institution to resolve it. Worst policy ever. Only 2 options once Lasership says delivered and The Children's Place will not help you further. So my suggestion is to have your items picked up at the store or send it to the store. Check everything before you leave. Good luck guys.
Reviewed April 20, 2023
I placed an order online, got a confirmation from them, then for no reason they canceled it. I reordered, got confirmation for it, got a email that it had been delivered but it had not so I paid with Pay Pal so I hope I get my money back, when I called the customer service number they were no help at all. I will not ever order from this place again!!! And I would not recommend it to anyone else!!! I would give this negative 0 stars!!!
Reviewed April 4, 2023
On 4/1/23 I started to place an online order. Before I got to the shipping address page their site glitched and said "Oops! There is an error." Then sent me back to their home page. I went to my cart and it said no items. Then to my orders and it said no orders. I logged out and back in and still nothing showed. Keep in mind I never got to the last page to submit. I placed my order and it went through all the way to the end where the confirmation page came up. I took a screen shot as usual. I get a notice in my email and on PayPal saying there are two orders! The one that I actually confirmed going to my daughter and one coming to me that I did not order.
I immediately tried to contact them to cancel the second and get a response nothing they can do once confirmed. It was never confirmed! No screenshot of it! Told me all I can do is return for a refund. I figured okay all is okay, just mail it back. Nope. Another email saying a refund can ONLY be done at one of their stores. You kidding me!? One a half hour from me closed permanently and nearest now over an hour one way from me. What a scam! I am praying I at least get what I ordered. If not, I will drive the hour and tell them how unhappy I am. Do not buy from them online.
Reviewed April 3, 2023
Picked up my online order that I shipped to store for additional discount only to find out that the package was full of items I did NOT order and couldn't use. Customer Service said I would need to send back all items and wait for the return to be processed to receive my refund. Absolutely ridiculous customer service with no care or understanding for the inconvenience to the customer. Looking at other reviews this clearly is a common issue. Stop offering a service you can't properly fulfill.
Reviewed March 24, 2023
I placed an order on March 10th to ship to the store for a trip my kids and I are taking on March 30th. The package arrives at the store on March 23rd which I collected that night. When I arrived home the items weren’t what I ordered. Of course, I waited so long and I’m disappointed and upset. This morning I called customer service and explained I needed the item resend and rush delivery. The agent said they cannot place the or reship the order to me, I’ll have to place a new order. I used 2 promo (25% and 15% for shipping to the store, plus my $15 rewards points) they again gave 30% code and told me I could combine it with the 20% that’s available online. I was excited about because I felt that it covered my inconvenience for their mistake.
I went online to reorder only to find out that I could only use the 30%. I wasn’t able to combine the 20% that was available online. I call their CS again, spoke with a manager only for her to tell that's all they could do. So I am out of 10% from original purchase and I have to drive to UPS to return the items for their mistake. As a customer, I shouldn’t be penalized for your company’s mistake. I am so lucky that I purchase items from Carter’s as well and they arrived without any issues. @thechildrensplace you’ve lost me as a customer. You should have made it right and ship my correct items with expedite shipping service even if you charged my card again and refund the original order when the items were returned.
Reviewed March 21, 2023
BE VERY WARY!!! I made a purchase via their website on 3/14. I noticed that the address was wrong so I immediately contacted them. They told me to call back with a tracking number because they work with multiple carriers. I CALLED BACK AGAIN 3/17. AGAIN their response was there was nothing they could do. I was given the run around. I called about 3 times and each time given a different "suggestion". No help. Ultimately I tried calling UPS and USPS to intercept the package and reroute it. No avail. Eventually my package was delivered... to The WRONG address... They had no problem taking the money out of my account... Immediately!
Reviewed March 17, 2023
The children’s place canceled my order for the third time. I call customer service and did not receive any help. They had no problem taking money out of my bank account but yet canceled my order. They refused to reinstate my order. They refused to put the money back in my account today instead, they want me to wait up to five days. I’ve made purchases for the last two years with no issues. Now the last three transactions/purchases have been canceled with no reason. No one was even professional enough to give me a call and they do have my number. I am out done and will not be shopping with the children’s place anymore. I have lost my 20% discount and my coupon on this last order. I lost $10 coupons on the two previous orders. Absolutely ridiculous.
Reviewed March 13, 2023
They charged my card 2 weeks ago and my package is over a week late. Now when I call they just say my package is now considered lost and cannot explain what happened to it or why they would even charged my card when they have no record of it being picked up. Sketchy!! As a thank you they are still going to hold on to my refund money for 5 business days.
Reviewed March 12, 2023
What happened to the quality here?! My oldest is 19, I bought almost all of his clothes from TCP from the time he was born until he was 12 and sized out. Sizing was always spot on and quality was fantastic. Last week I placed a huge order for my 11 and 8 year olds as I have for the last couple of years. The shorts purchased for my daughter are 1 size up from the shorts she's outgrown from last year. They are massive! Falling off of her and the shirts in the very same size are too small. The husky shorts purchased for my son are not husky. The waist and hip measurements are identical to the smaller sized standard shorts from last year, just 3 inches longer. He needs extra space for his booty not length.
The size XL tee shirts ordered for my son are all varying in length and so incredibly thin. Additionally, customer service told me to return/exchange at my nearest brick and mortar storefront. That's an hour drive, thanks a lot The Children's Place. I'll make the drive, return every single item ordered and promptly close my account and never shop with the company again. After nearly 20 years of shopping.
Reviewed March 6, 2023
This was my first time ordering from them. I placed my order and when it arrived it was not my order. I called customer service and they are refusing to put my money back on my card. I will never order from them again. They sent me a return label to send the order back.
Reviewed March 1, 2023
I got on and ordered some clothing for my son. It was 9:20 p.m. February 28th. The promo that they were advertising as I was shopping would end March 1st. I typed in the code, it accepted, it brought my total down to 91.32. I was like cool, typed in my information, my credit card information, placement order at 9:20 pm Feb 28. I get on to my bank and look at my statements and they charged me $122 so then I went back and looked at my receipt and my email, it never gave me a total. Then I got back on the website and looked at my order and it said that my order was placed at 12:18 p.m. On March 1st and they erased my promo. This kind of made me upset because after reading their terms and conditions it doesn't say anything about time zones. I sent them three emails and I'm just waiting to hear back what they have to say. But as a customer who has purchased with them before this isn't right and I'm not impressed.
Reviewed Feb. 14, 2023
I ordered pants online and they shipped to an incorrect address and then told me they can’t refund me or reship a new order to the correct address. I had to go through my credit card to dispute the order to receive a refund for their mistake. Customer service is useless and they pretended to not be able to hear me any longer to end the call. Jokes on them now that I flagged the charges as fraudulent for a refund. This is why Amazon is far superior. They make a mistake and then they immediately correct it.
Reviewed Feb. 6, 2023
I was charged $69 for an order that I never received. Complaining to customer service is a waste of time, they said there’s nothing they could do because the courier laser ship has posted as delivered even though I haven’t received nothing. I ended up with no delivery and no refund. Abusive behavior I’ll complain further!
Reviewed Feb. 5, 2023
When buying jeans for my son at this store, it's limited to skinny jeans. What happened to normal fitting jeans? I can handle the straight leg jeans, but the color I'm needing are sold only in skinny.
Reviewed Jan. 31, 2023
I made a very big purchase for my daughters here and they sent in multiple packages. I didn't receive any of my toddlers clothing because shipping company claimed to deliver even though they did not and Children's Place is refusing to reship or refund!
Reviewed Dec. 29, 2022
I don't know how the jacket fit or looked, because I ordered it along with other items and never received my order I called and spoke to 2 different supervisors and they both told me there was nothing they can do, I told them I didn’t want my money back I just wanted the clothes I purchased, and they said there was nothing they can do, so now I'm out $80 something bucks which was for Christmas. I have never experienced this treatment with a company before, I have been a rewards member and customer for 8 years, I will never shop there again!!!
Reviewed Dec. 23, 2022
Have not received my order. Says it is in transit waiting to be picked up by carrier. Emailed them and no response. Website says I should get in touch with carrier. Unacceptable. It should be their responsibility. I was a good customer but will now be ripping up my credit card and shop elsewhere.
Reviewed Dec. 15, 2022
Purchased uniform pants and uniform jumpers for my grandkids. They fit them with room to grow when tried on. However, they wore them once and were then washed but HUNG UP TO DRY - they were NOT dried in a dryer. Both the pants and the jumper shrunk RIDICULOUSLY. The store will not replace the item for a bigger size because they've been worn and washed. They will not return them even though they shrunk crazily or even exchange them for a larger size. I will NEVER shop this store again.
Reviewed Dec. 14, 2022
I have placed an online order, after a few days I received the delivered package email, but I wasn't able to find it, sent an inquiry through the app and they give a case number and said someone will contact you soon, which never happened. After four days while I called them, they gave me two options 1 to check with delivery company.
Reviewed Dec. 10, 2022
I ordered matching pajamas for all my grandchildren but one set did not arrive in the package. When I went to get that taken care of, the instructions said it was faster to request a refund then reorder. But now that size is not available!!!! So because they messed up and did not fill my order correctly, one of my grandchildren will not have the matching pajamas unless I start over and try a whole different style or a whole different company etc. It is late in the game now and a lot of places are sold out of various sizes. I am a very dissatisfied customer.
Reviewed Dec. 7, 2022
They sent my package that was full price worth over $250 with no insurance, so when it did not get delivered to my home (lost or stolen) they said they aren't responsible for refunding my money. So I'm out the money because they decided to not have insurance on my package. Ended in me filing a police report and never seeing my money back, of course. The Children's Place should take some type of responsibility!
Reviewed Dec. 7, 2022
I purchased some clothes for my grandchildren from this seller on Black Friday, 11.25.22. I didn't read the reviews because I was told that this would be a great place to shop for children. So like other customers, I knew that they would have awesome deals for the holiday. The store would not allow me the option to pick up my order at either location which honestly should have been a reason to not continue with this order. The first red flag was the company that they contract with to ship out their merchandise (Lasership) is based out of Charlotte, NC and has pending lawsuits against the management for stealing the customer products that were sent to the customer via text and e-mail as delivered but the customers never received the packages.
The second red flag was that it took too long for the merchandise to ship. I believe that the seller or someone working in the seller's warehouse is working one on one with Lasership and stating that the merchandise has been shipped from the seller's warehouse but never ships from the warehouse to the buyer. I don't have money to throw away and I will never ever shop with this company again or recommend to others. The third-party shipping company fraudulently signed my name and did not deliver the package to my home.
Reviewed Nov. 30, 2022
I ordered Christmas Pajamas for my children. The package claimed it was delivered on November 22nd. I never received it. I checked with my neighbors as well just to make sure. I ran it back on my security camera and NOTHING was delivered to my home on this day. They use a 3rd party shipping company LaserShip who is also awful. They offered no refund or replacement. Told me to contact my financial institution. Worst customer service ever! Fraud is what it is called!
Reviewed Nov. 29, 2022
I give them one star because this system doesn’t let me give less. I buy a pants and received the opposite of that and is been month and a half and they never send me a labor for return the merchancy and my money back. They always apologize the inconvenience but don't do anything for me and even when they are the one to make a mistake with the purchase. Never again!!
Reviewed Nov. 18, 2022
I placed an order for some snow boots for my daughters online. The whole reason I even placed my order with The Children's Place was because they were one of the only places I could find a snow boot small enough for my toddler, and that they had a quick delivery date. By the time my delivery date came and went, my order was sitting in "transit" mode with a delay.
I reached out a handful of times wondering where my order was because I NEEDED them for a trip. I was continuously told that I needed to wait longer and reach back out in a few days. Each time I reached out I was told this. Until I was finally told by the SHIPPING COMPANY, not even The Children's Place, that my order had been lost. My daughters are now out snow boots because of this and I can not get a replacement on time. Maybe if I was informed my order was lost in the mail WEEKS ago, this would and should have been resolved. The Children's Place has not responded back to me and I am now out $80. AWFUL CUSTOMER SERVICE!
The Children's Place Company Information
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- The Children's Place
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