The Children's Place

The Children's Place Reviews

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Overall Rating2.4 out of 5
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The Children's Place Reviews

ConsumerAffairs has collected 559 reviews and 505 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 30, 2023

I purchased some pants for my son. I received a message saying it was delivered. It was not. After checking our video camera it was confirmed that it was not. Called the company. They said, "Call the delivery company." The delivery company was useless. They said, "Call your bank." Um ok. I called CP back stating the delivery company never got back to me at all. They said, "We will re-ship your items" and I will receive an email. Never received an email. They were lying to get me off the phone. I will never order from them again.

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Reviewed Aug. 16, 2023

I purchased online the school uniform for my son and it didn't get delivered at all.. The carrier didn't even bother to pick up my order.. disgusting, highly do not recommend shopping online. The customer service is not helpful neither.

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    Verified purchase

    Reviewed Aug. 15, 2023

    I have ordered from here for 7 years. I have always had it delivered as there is no Store close to our town. Somehow on the last order instead of sending it by mail it got sent to a store in Louisville Ky. That is a 4 hour drive from me. I immediately began calling. If you call the store they say it’s an online order and to contact customer service. I recently had cancer surgery (I’m a grandma) on my mouth and chose to email them. They repeatedly say they cannot do anything. They cannot cancel the order but when I receive it then I can return it for a refund. Like I keep explaining I have no way of picking it up so I have no way of getting a refund. I have offered to pay the difference for a postage. But still I just get the same replies along with a email that my order is ready for pickup!

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    Reviewed Aug. 9, 2023

    I cannot even begin to tell you how bad this company is. They sent the WRONG SIZE and then after 40 mins on the phone tells me I have to pay to return the wrong size items. Please do not support this business!

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    Reviewed July 24, 2023

    I placed an order on July 5th for a pack of 3 shirts, and two separate shirts. One being from the fall collection. The pack of 3 shirts and 1 shirt shipped right away and I received the product. The fall one however, still AS OF TODAY (July 24th) says order processing. I have emailed them numerous times and called them, they don’t seem to be aware of the Fall shirt. It doesn’t even pop up on their website anymore. Every night at 11:41, I get a charge for that shirt, and then it refunds. When I talked to Customer Service, she said she would credit the cost of the shirt to my rewards account… well, that never happened. I unfortunately had to call the bank to dispute, and they told me the only way to stop the charge was to send me a whole new debit card. So thanks children’s place for all the inconvenience. That was my first and LAST time ordering. Give your money to Carter's instead.

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    Reviewed July 10, 2023

    Buyer beware make sure that you have double the funds needed for each purchase. The Children’s place will place a hold for the full amount locking the funds up for 3-5 days and then actually charge once the items have shipped. Even though the hold falls off if the items ship while the hold is present it will cause double the funds to be held from the account until the initial hold falls off. I paid $150 and $300 total is on hold on my account until the hold falls off. There is no reason for a hold. The children’s place does this because they have no clue of their actual inventory and then charge you officially once they figure out if they actually have the sizes you are requesting. NO OTHER MERCHANTS DO THIS. Get a better inventory system so you can stop placing unnecessary holds and subsequent charges on your customers to offset your bad inventory and shipping procedures.

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    Reviewed July 6, 2023

    I haven't received any shipping information about my granddaughter's order and can't talk to customer service. Will not order online again. Crap. Cannot email or chat. What's going on the website needs to reviewed and corrected of bugs.

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    Reviewed June 22, 2023

    I realized the shipping address was wrong after I placed the order. I called to change the address and was told that was not possible and they would not contact the carrier to help! Bad customer service.

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    Reviewed June 17, 2023

    This is one horrible company to deal with. I never had issues with them until recently. I ordered my grandson some cargo pants and pajamas June 3. I received confirmation of order received on June 5. 10 days later I received a package with girls' shoes enclosed. I tried contacting them via email to complain, I tried contacting them via phone. The first time involved a customer service rep that was very skeptical of my issue - he said that "has never happened before". Right!!

    He said I need to return this (at my expense) and then he backpedaled and said they would be mailing me a return slip. I waited three days and nothing! I called back yesterday and was told that should have been done - yeah, you think? I received the return slip in my email but I'm having to return it to the person it was originally intended for - what?? Anyway - now I'm still waiting for my grandson's clothes. I have ordered from them for years and never had this problem even around the holidays - but I will never order from them again.

    And I will tell others not to order from them. It was OK they made a mistake - I guess. But, to emphatically say "I don't really know how that happened and you need to prove that" - well, I told the first CSR I could - all I needed to do was take a picture of the items and they can see online that I never ordered anything like this.

    It's bad enough my grandson is still waiting for his three items - much less to be told that my story wasn't all that believable. The CSR I talked to yesterday was apologetic but that's still not getting the items I paid for in good faith to me. I gave them a deadline of Thursday to Friday next week and then I'm putting a dispute in with my credit card company. Never again. Stay away from this place. When they had their stores they were a little confused (at best), now that they are only online it is worse.

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    Reviewed June 7, 2023

    I did an online order and one Item was missing. I called and they said they will send the missing item out right away. I finally get my item two weeks later. I won’t be using The Children's Place anymore. This also happened to me last year when ordering items for my Children.

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    The Children's Place Company Information

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    The Children's Place