The Children's Place

The Children's Place

 3.7/5 (547 reviews)

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Overall Rating3.7 out of 5
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About The Children's Place

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 1, 2023

Went online to place order. If you apply for their credit card you get 30% off. Was approved, placed order, they received order, 30 mins later they canceled my order. Did this 3 times and was cancelled 3 times. Called cc company to cancel credit card. They said they did not have any record of the orders being cancelled. Called the company and they have no reasoning of why my order was cancelled. They told me to use a different card. Seriously!!! I'm done, never ever shop there again. I have emails, proof each time they cancelled my order. There better be no charges to my cancelled card. So done with this company!!

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Verified Reviewer
Original review: May 26, 2023

****STAY AWAY**** Don't buy. If size is wrong Store don't accept exchange size for you. I bought on discount and once size is wrong store gave me just credit (useless) as the store prices are higher than online. As if it's different company. Service is poor. Also most material is not cotton so kids have rashes and itchy if sweat. Expensive and low quality.

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    Verified Reviewer
    Original review: May 13, 2023

    I was placing a rather large order when they offered me a 35% off coupon to open a store credit card. I ordered 22 items and only received 2 of the 22 items I ordered. They say it was shipped separately however the other package says delivered and I never got it. I contacted customer service of course upset and they informed me it would be a 21 day investigation into where the package went. In the meantime not only is that charge on my store card still I lost a 35% coupon on the 2 items I did get. Buyer beware. Customer service is horrible and I am still disputing these charges.

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    Verified Reviewer
    Original review: May 9, 2023

    I placed an online order using current address, current cc and current last name. I received an email confirmation with my old address, old last name. It was from an order several years ago placed with PayPal. I called customer service immediately to correct the address and they are only open m-f 9-5. I called Monday morning and was told the order was packed and they couldn’t stop it to wait for shipping email and contact shipper. I waited 3 days for shipping email (so obviously Children’s place could corrected the order).

    I called Fedex and they said I couldn’t update the address. Only shipper could! I called Children’s place again and they said they didn’t have a contract and could not contact fedex to change address, I then said to cancel the order. They said they couldn’t do that either! I said, "So you screwed up. Sent to wrong address, wrong town, wrong last name which none matched the cc I used to place the order and you can’t correct anything or cancel the order?" They said no! I said, "Well you’re saying I’m just out the $100 I just spent. They said, "Sorry this happened to you!" I then asked for corporate phone number and they said, "You can’t call. Only email them!" I said, "Never will I do business with you again" and hung up. Never in my life have I had anything like this happen. By the way it’s been a week and the package is still across the country and still not delivered to my old address. In another town miles away based on tracking number.

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    Verified Reviewer Verified Buyer
    Original review: May 6, 2023

    This is the first time that I had to call my credit card company to dispute a charge about an online order and I've shopping online for over 20 years. Short story is I placed order online and Lasership says it was out for delivery at 1:23 pm and my package was delivered at 1:23 pm. Been home all day and have cameras at the door. Called Children's Place Customer service, they told me to contact Lasership or my financial institution to resolve it. Worst policy ever. Only 2 options once Lasership says delivered and The Children's Place will not help you further. So my suggestion is to have your items picked up at the store or send it to the store. Check everything before you leave. Good luck guys.

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    Verified Reviewer
    Original review: April 20, 2023

    I placed an order online, got a confirmation from them, then for no reason they canceled it. I reordered, got confirmation for it, got a email that it had been delivered but it had not so I paid with Pay Pal so I hope I get my money back, when I called the customer service number they were no help at all. I will not ever order from this place again!!! And I would not recommend it to anyone else!!! I would give this negative 0 stars!!!

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    Verified Reviewer Verified Buyer
    Original review: April 4, 2023

    On 4/1/23 I started to place an online order. Before I got to the shipping address page their site glitched and said "Oops! There is an error." Then sent me back to their home page. I went to my cart and it said no items. Then to my orders and it said no orders. I logged out and back in and still nothing showed. Keep in mind I never got to the last page to submit. I placed my order and it went through all the way to the end where the confirmation page came up. I took a screen shot as usual. I get a notice in my email and on PayPal saying there are two orders! The one that I actually confirmed going to my daughter and one coming to me that I did not order.

    I immediately tried to contact them to cancel the second and get a response nothing they can do once confirmed. It was never confirmed! No screenshot of it! Told me all I can do is return for a refund. I figured okay all is okay, just mail it back. Nope. Another email saying a refund can ONLY be done at one of their stores. You kidding me!? One a half hour from me closed permanently and nearest now over an hour one way from me. What a scam! I am praying I at least get what I ordered. If not, I will drive the hour and tell them how unhappy I am. Do not buy from them online.

    3 people found this review helpful
    Verified Reviewer
    Original review: April 3, 2023

    Picked up my online order that I shipped to store for additional discount only to find out that the package was full of items I did NOT order and couldn't use. Customer Service said I would need to send back all items and wait for the return to be processed to receive my refund. Absolutely ridiculous customer service with no care or understanding for the inconvenience to the customer. Looking at other reviews this clearly is a common issue. Stop offering a service you can't properly fulfill.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 24, 2023

    I placed an order on March 10th to ship to the store for a trip my kids and I are taking on March 30th. The package arrives at the store on March 23rd which I collected that night. When I arrived home the items weren’t what I ordered. Of course, I waited so long and I’m disappointed and upset. This morning I called customer service and explained I needed the item resend and rush delivery. The agent said they cannot place the or reship the order to me, I’ll have to place a new order. I used 2 promo (25% and 15% for shipping to the store, plus my $15 rewards points) they again gave 30% code and told me I could combine it with the 20% that’s available online. I was excited about because I felt that it covered my inconvenience for their mistake.

    I went online to reorder only to find out that I could only use the 30%. I wasn’t able to combine the 20% that was available online. I call their CS again, spoke with a manager only for her to tell that's all they could do. So I am out of 10% from original purchase and I have to drive to UPS to return the items for their mistake. As a customer, I shouldn’t be penalized for your company’s mistake. I am so lucky that I purchase items from Carter’s as well and they arrived without any issues. @thechildrensplace you’ve lost me as a customer. You should have made it right and ship my correct items with expedite shipping service even if you charged my card again and refund the original order when the items were returned.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 21, 2023

    BE VERY WARY!!! I made a purchase via their website on 3/14. I noticed that the address was wrong so I immediately contacted them. They told me to call back with a tracking number because they work with multiple carriers. I CALLED BACK AGAIN 3/17. AGAIN their response was there was nothing they could do. I was given the run around. I called about 3 times and each time given a different "suggestion". No help. Ultimately I tried calling UPS and USPS to intercept the package and reroute it. No avail. Eventually my package was delivered... to The WRONG address... They had no problem taking the money out of my account... Immediately!

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    The Children's Place Company Information

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    The Children's Place