The Children's Place Reviews

Purchased overalls for my 1 year old online. Within 10 minutes of wearing it, the snap broke. Thankfully we saw it otherwise I know he would have attempted to put the broken piece in his mouth. Went to the local store to return. "We can't return it because the tags are off." Yeah?? Because he was wearing them! Why would I still have the tags? They are lucky that he did not choke on the broken piece because otherwise this would be a completely different conversation. This is not the first poor customer service experience we have had with children's place, but it will be the last because my family and I will not be back.

Bought a shirt for my great niece for her birthday. She did not like it so I tried to make an even exchange for a graphic T-shirt that was sitting on the table. They would not let me because I did not have the receipt. Just wanted to make an even exchange. Calling customer service was the worst experience I have ever had. Spoke to someone and then was transferred to a supervisor and nothing was resolved. Other stores let you make even exchanges with clothing. Tags and everything was still on it. Please be careful when buying or purchasing items in the store or online. They have the most ridiculous policy I have ever dealt with. This is the reason why I don’t shop at this store and will be telling people about this experience.

I would like to rate my experience with 0 stars, but don’t have that option. I placed an order on November 28, 2005 online The Children’s Place and a very expensive order $352– using my PayPal account. After speaking with several representatives at CP my issue was unresolved and it was helpless trying explain what the issue was and why I had not received my order. The shipping address was incorrect which I did not enter manually via PayPal confirmed internet browser —cookies stored an incorrect address which was the reason the address was incorrect. I as well spoke with shipping via FedEx confirmed and explained that CP is fully responsible for not sending me a email confirmation tracking the details of my order once it was shipped. I was not aware of the issue of my order until after I had contacted CP in regards to me not receiving my order.

Pathetic system I have ever seen... Their marketing team promote coupons and their customer service says, "Sorry you can not apply this coupon. Your purchased item is not qualified." This is not customer's job to find out which item is eligible or not. Its should be mentioned brand.

I made a mistake on my shipping address then reached out immediately and they told me they couldn't change the address. I was told to reach out to the shipper to modify it with no shipping information. Very unprofessional.

Bought items online that were too small. They only can exchange if item is in store. Store and customer service said I will have to repurchase the items at the cost now available online and they won't price adjust for what I bought at. Never experienced a store that can't do an exchange, even if they have to order it online.

I place an order online on 11/18/2025. The order shows it was delivered on 11/22/2025 but I never received it. Of course I did reach out to my courier service. The only thing they could do was file a complaint. Spoke to a rep from Children’s Place and he was no help. I would not recommend anyone purchasing anything from them. They get your money and when you don’t get your items you are shit out of luck.

I have been trying for the past week to place an order on the Children’s Place website using my Children’s Place credit card. I have called Customer Service four times and I have sent five emails. They have not responded to any of the emails, the customer service agents will only tell you to clear out your cache in your cookies and try and place the order again which I’ve done numerous times or they tell you to wait 24 hours before trying again, which is just delay delaying the inevitable that the orders are not going through because I’ve done this for a week. They clearly are not worried about losing customers and losing money because it’s been a week now and there has been no resolution to the problem.

Zeb had great customer service at the location in Northpark. All my needs were met!! He was very helpful and professional.. My in-store experience was one of the best I had with Children’s Place!!! Also the store was really clean and neat ..

Online ordering is like ordering directly from China, besides shipping times. Will not be ordering from them again. It's sad they give you a credit when the products are no longer on sale. They don't tell you why your products have been cancelled unless you call.