The Children's Place Reviews

Size charts are way off. If you follow their size charts you will get the wrong size of shoe. They are off by a huge margin. They charge the consumer shipping to return an item.

The worse customer service ever!!!! Don't use your debit or credit account information with this company. They have employees who will steal your account information.!!! Then when you call customer service there is no help at all!!! They will let their employees make purchases on your credit and debit cards!!! I've never had account or purchase anything from this company.!! But got charged on my credit and debit account from the same Dearborn, Michigan store and they won't refund my money. I have never visited that store ever!!!!

Purchased overalls for my 1 year old online. Within 10 minutes of wearing it, the snap broke. Thankfully we saw it otherwise I know he would have attempted to put the broken piece in his mouth. Went to the local store to return. "We can't return it because the tags are off." Yeah?? Because he was wearing them! Why would I still have the tags? They are lucky that he did not choke on the broken piece because otherwise this would be a completely different conversation. This is not the first poor customer service experience we have had with children's place, but it will be the last because my family and I will not be back.

Bought a shirt for my great niece for her birthday. She did not like it so I tried to make an even exchange for a graphic T-shirt that was sitting on the table. They would not let me because I did not have the receipt. Just wanted to make an even exchange. Calling customer service was the worst experience I have ever had. Spoke to someone and then was transferred to a supervisor and nothing was resolved. Other stores let you make even exchanges with clothing. Tags and everything was still on it. Please be careful when buying or purchasing items in the store or online. They have the most ridiculous policy I have ever dealt with. This is the reason why I don’t shop at this store and will be telling people about this experience.

I would like to rate my experience with 0 stars, but don’t have that option. I placed an order on November 28, 2005 online The Children’s Place and a very expensive order $352– using my PayPal account. After speaking with several representatives at CP my issue was unresolved and it was helpless trying explain what the issue was and why I had not received my order. The shipping address was incorrect which I did not enter manually via PayPal confirmed internet browser —cookies stored an incorrect address which was the reason the address was incorrect. I as well spoke with shipping via FedEx confirmed and explained that CP is fully responsible for not sending me a email confirmation tracking the details of my order once it was shipped. I was not aware of the issue of my order until after I had contacted CP in regards to me not receiving my order.

Pathetic system I have ever seen... Their marketing team promote coupons and their customer service says, "Sorry you can not apply this coupon. Your purchased item is not qualified." This is not customer's job to find out which item is eligible or not. Its should be mentioned brand.

I made a mistake on my shipping address then reached out immediately and they told me they couldn't change the address. I was told to reach out to the shipper to modify it with no shipping information. Very unprofessional.

Bought items online that were too small. They only can exchange if item is in store. Store and customer service said I will have to repurchase the items at the cost now available online and they won't price adjust for what I bought at. Never experienced a store that can't do an exchange, even if they have to order it online.

I place an order online on 11/18/2025. The order shows it was delivered on 11/22/2025 but I never received it. Of course I did reach out to my courier service. The only thing they could do was file a complaint. Spoke to a rep from Children’s Place and he was no help. I would not recommend anyone purchasing anything from them. They get your money and when you don’t get your items you are shit out of luck.

I have been trying for the past week to place an order on the Children’s Place website using my Children’s Place credit card. I have called Customer Service four times and I have sent five emails. They have not responded to any of the emails, the customer service agents will only tell you to clear out your cache in your cookies and try and place the order again which I’ve done numerous times or they tell you to wait 24 hours before trying again, which is just delay delaying the inevitable that the orders are not going through because I’ve done this for a week. They clearly are not worried about losing customers and losing money because it’s been a week now and there has been no resolution to the problem.

Zeb had great customer service at the location in Northpark. All my needs were met!! He was very helpful and professional.. My in-store experience was one of the best I had with Children’s Place!!! Also the store was really clean and neat ..

Online ordering is like ordering directly from China, besides shipping times. Will not be ordering from them again. It's sad they give you a credit when the products are no longer on sale. They don't tell you why your products have been cancelled unless you call.

It would be zero if it would let me. This place is ridiculous. I never received my bill or credit card after I was approved in the store. I reached out to customer service to see how to make my payment and they said I now had a late fee because I missed the payment date. The lady told me what I owed including late fee so I paid it. She said to call and verify it was processed the next week and they would send my card out. I called back to see if it was processed and they said it was but now it shows there are 2 more late fees fee added. I said I wanted to speak with the supervisor. He told me if I paid the $49 he would waive the other late fee and it would bring my balance to zero.

Customer service was worthless... Quick to get back to you but worthless. I had a simple question about how to make a pair of shorts not scratch my child anymore and wanted advice from the ACTUAL COMPANY that made the shorts but because I bought the shorts off Amazon I got turned away. Glad to know that companies won't help with a simple fix question... That is a real turn away.

I was going to purchase over 100 dollars worth of clothing in store today as I usually do when I shop there, but was told they no longer match online prices even if it does not state price is online only which it did not. I called customer service which is in India where no one understood what the issue was because they only read off cards. Another company sold out so I will no longer be shopping there.

My Order says it was delivered. I never received. THEY used the USPS which does NOT provide a picture of delivery. Philup/Abdul (manager) from The Children's Place support said they don't issue credits for goods not received and that I had to contact the postal office myself to start a service request for a refund for my order. Any other store would have replaced the order or given me a refund and THEY would deal with the carrier they chose themselves.

They keep canceling my order. I don’t even have enough available credit on my card that I specifically got to buy clothes for school for my grandchild that lives out of town. I was going to ship them there. It was $600 worth of stuff a couple extra things for my house, too. They said I had the wrong billing address and I didn’t. So they said I had to wait and it never dropped off so they upped my limit and then the second try checked the address it was right, they cancelled it again!!! Mind you, I had to go through the website again, find everything I ordered. This has wasted hours out of the past few days!

Ordered a first day of school shirt for my daughter. Says it was delivered and never was. I have my camera showing it was not delivered. Was transferred to India for customer service. They were 0 help and told me to call my credit card to dispute the charge if I wanted. They offered 0 compensation and would not send a new one. The worst!! I will never buy from them ever!

I have recently had issue with rectifying a shipping address that was not the same as my default address. I always send to my son's address in another state. First I called customer service right after I made my order. It was 2:30 eastern standard time. It kept saying they were closed. I called the next day at 9:30 and they said I would have to change the address with the carrier when I received a email that it was shipped.

I ordered items online! They are supposed to be here today, still haven't received a tracking number! I called them and they told me they haven't shipped them out and they don't know when they will ship and I can't get a refund! So unprofessional! I will not order here again

Missing Order, No Help – Stay Away. I ordered from The Children’s Place () in March and never received my items. While tracking says it was delivered, I never got it. I’ve sent eight emails to customer service with only one unhelpful reply. Klarna denied my case based on tracking, but I still never got what I paid for. The lack of response and accountability is outrageous. I’ve now had to escalate to their corporate office. Avoid ordering unless you’re okay losing money with no customer support.

Absolutely loved the atmosphere. Was able to buy what needed plus more for awesome prices. The staff were so helpful and friendly Shyanne and Sandra are truly amazing. I will definitely be back. Thank you.

I placed an order on 5/2/25 and received shipment confirmation for 5/6/25. By 5/16/25 the order was showing as awaiting carrier pick-up still. That typically means it is lost. I called customer service and was told they would expedite shipment. I received no confirmation of this. I called again on 5/19/25 and was told I would need to wait 5 days for the shipping confirmation from the 16th. On the 22nd I still had not received confirmation and was told I would not see anything until 5/30. I asked to speak to a manager and was told by the manager "I would received information sometime soon," with no other specifics. I asked to just cancel my order and was told no one within customer service could do that. I would not waste my money here ever again.

Terrible customer service. Don’t get a credit card here. They love to take on extra charges. Hardly can understand anyone on the phone. They are not clear with what is happening. I don’t know what happened to Children’s Place but they went downhill

My first time ordering from them and I purchased a straw hat for my nephew. They shipped it without the gift note and the hat which was a bear had one of the ears crushed in because they did not package it well. When I let them know what happened all they did was send a 30% coupon for my next purchase (which won’t be happening ever) instead of offering to replace the damaged item!

Ordered stuff on April 4th for Easter baskets. Paid $6.99 for shipping. Track my package, shows it didn't move since April 8th. Called and sent multiple emails stating these were for Easter and was told on the phone not to worry about it lol. When I said I'd never order from this company again, the guy laughed. Worst company I've ever dealt with!! They said, "Expect your new order within 7-10 business days and consider the original package lost." A new package being sent before Easter would have been the professional thing to do!! Sad company.

Ordered over $100 in merchandise only to receive a label in the mail in a USPS envelope. Contacted vendor and was instructed if I wanted my items replaced that it would be faster to reorder and request a refund for these items missing items, so I did that. I got my second order no problem. I was then denied a refund for these items first order because they are insisting it was delivered in spite of multiple attempts to resolve with them. I’ve had packages get lost in transit before with other merchants and have never had this issue. I’d stay away from this untrustworthy company that doesn’t care about its consumers.

I went to the mall and purchased three tees for my cousin baby girl. Everything was correct. I even took a picture of the screen with the correct address. They put an incorrect address to cause a return. I never received my refund. I called and they were so nasty. I hope they close this scamming store down. They are thieves. I would never ever buy anything else from here. And the third tee came and return and not refunds. So sad.

Children’s Place use to be a good place to shop for kids. The prices are ridiculous now and the customer service at this store is not good and they stare and watch you if you're **. It’s sad and to know be charging for bags 15 cents is crazy. Spent a hundred dollars and get told bags are 15 cents. Now that’s is ridiculous. I will not give no more of my money. Ain’t no way I should be haven’t to pay for a bag and I’m spending my hard earn money so I either have the choice to buy a bag or walk out without one with my clothes in my hand looking like I ain’t pay for the items. That’s sad. Yall started that when your clothes are already overpriced now and when a ** person already feel like they being followed or watched in the store. Every ** person don’t steal. It’s sad. Get it together. Walmart way cheaper for the same items.

I was in the store in Macon Georgia and the lady ringing up my merchandise and she told me it was going to a 15-cent charge for a bag, I said, "You mean to tell me I have to pay for a bag for the merchandise I am paying for?" She states yes, I call my children they were looking at T-shirt, I told the lady, "You done lost your mind so I don't get a bag?" She said "NO." I told my kids let go, I left the merchandise on the counter. Both the worker look stun, the ** girl said it only 15 cent, I told the girl I don't give a flip, ask her what I look like walking around this mall with merchandise in my hands, so I were park in front of their store, went over to H&M and got the items I wants. The 2 ladies standing in the doorway looking, so I point to the bag.

The store itself was clean everything was organized and easy to find. I ended up buying way more than I planned. Natasha hooked me up with some good recommendations and was chill about answering all my questions. You could tell she wanted to help me find the best outfits for the my kids. Overall, my trip to The Children's Place in Brockton was a total win. If you’re looking for dope kids’ clothes, definitely check out the store. Shoutout to Natasha for making my shopping experience one to remember! 💯

I made a purchase of 3 items. I decided to keep one and return the other 2. When I went to return the item it was told that one of the items was not on the receipt. Apparently the cashier rang up one of the items twice leaving one of the items off the receipt and charging me twice for the other. I explained that to the SM but she had no interest in helping me.

I placed an order over a month before Christmas, an email was sent to cancel the order on Dec 3, no respond from customer service, yet my package arrived late, after Christmas and is now unusable for next year. Despite multiple follow-ups, I keep getting the runaround instead of a refund. The delay was beyond my control, so why am I being penalized? This lack of accountability is unacceptable. Do better, Children Place! #CustomerServiceFail #FrustratedCustomer

I had a credit card with them for some time now. The last two month they have not taken my payment out of my account. Then add late fees as if I didn’t try to pay my account! Customer service was rude and manager Destiny did not care and wanted me to three way call my bank so she could speak with them regarding my account. I continued to tell her I will be calling a lawyer and closing my account. She didn’t care about that either and was told, "Have a nice day." I will be contacting lawyer for this after I was told I was being recorded but I couldn’t record them for giving me false information on my account!!

Terrible customer service, We ordered a package back on Dec 05, 2024 for Christmas and paid for expedited parcel due to the Canada post strike, we were assure that the package would be delivered in 3 - 5 business days. On Dec 13th I spoke with a rep from Children's Place and was told that the package was still in transition and would be delivered shortly...On Dec 18th I called again as package was not shipped yet and asked for them to cancel as it would not arrive in time for Christmas, the rep advised the package would be cancelled and I would not be charged. Fast forward to Jan 3rd package has now arrived at my house and I was charged. Requested a refund and sent the package back on Jan 05, 2025. It's now Jan 23rd and I have still not received my refund even though they have had the package back for 1 week. So annoyed I will NEVER order anything from children's place ever again!

Unresponsive, incompetent, and useless customer service. Every time I have a promo code issue online, I can never get anyone with any knowledge to assist me and their so-called "help center" doesn't have the answer I'm looking for. I end up having the code expire. Absolutely frustrating.

The customer service in the Crossiron Mall location was terrible...I arrived at the store 5 minutes before closing and my daughter was inside with my sister. They wouldn't open the door and ignored me completely. Need better workers. Thanks.

This is the last time I will order through them. Got someone else's order but I had to do the footwork to get the refund and then reorder the items that my child wanted. Go in to the city, have them hopefully, I haven't gone yet, to do the refund. Then come back online to reorder the stuff in hopes it's still there and maybe get product again. I am to call them back if I can't get a refund though so they can proceed with something else. I would wait till the end but I am ticked off. This is not the first time there has been a problem but it was taken care of right away. Guessing it's happening more frequently and due to losses have put stricter protocols in place.

I will never buy from them again and I am also letting my friends and family know how poor their customer service is. I am in the hospitality industry and I would never penalize a customer for making a mistaken.

I am extremely disappointed with The Children’s Place and their terrible customer service. I ordered toddler Christmas outfits in November, but they didn’t even prepare the order for shipping until after Christmas, and it finally arrived on December 31, 2024. While the Canada Post strike had ended just over a week before, that doesn’t explain why they waited so long to even process my order. The worst part was their response to my concerns. I reached out multiple times to escalate the issue, only to receive automated replies saying, “Your package was delivered, so you’re good now.” They made no effort to address the fact that the items were useless by the time they arrived or take any responsibility for the delay.