Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
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- 4,943,040 reviews on ConsumerAffairs are verified.
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Reviewed March 8, 2020
We have solar panels on our house and I was originally looking for a company that did a buyback of some kind but it seemed like with people that did buyback, their rates were higher. So I decided to not worry about that and then Direct Energy was just a five-month commitment so I decided to test it out. Dealing with their sales people has all been really good too. I feel like their communication is really good.
Thanks for caring about the planet. Mrs. Walton! Thank you as well for choosing us! We love knowing that you have had great assistance from our Customer Care Team, which is one of our main goals: to be able to satisfy all of your energy needs. - Camila / Digital Care
Reviewed March 8, 2020
They had a good deal for free nights and weekends. We have a two-year contract and we've been with them for over a year now. The rates seem to be fair overall.
Hey Nicole! We constantly work always looking for the best way to adapt our service to the different needs and demands of our customers, because having you as part of our family is our biggest treasure! Thank you for this review! - Camila / Digital Care
Reviewed March 7, 2020
My mother was using Direct Energy in her apartment and it had free weekends. I thought it sounded awesome so I went for that on a consumer site. I have two accounts with Direct Energy. I signed up for the residential account online. The rate is 13.4 cents per kilowatt-hour and Friday nights, Saturday and Sundays are free. Also, they activated right away. We just bought the house and it took a while for us to move in but they had the electricity switched over the same day. Within an hour, it was all on. It was awesome and I'm happy.
For the business account, it's supposed to be 5 cents per kilowatt-hour and I locked it in for three years. For my first bill, I used $11 worth of electricity. Then my bill came out to be 140. Then the next bill is in the 2-something rates. I was a little upset about it because it was ridiculous. It's like I got blindsided and I'm not happy, assuming they average on this 5 cents per kilowatt-hour but it's not even close. I'm gonna give them the benefit of the doubt though and maybe it's just like the first month.
We're happy if you're happy, Carlos! Thank you for the opportunity to serve you like your electricity provider! Please be advised that if you recommend our service to a friend or family member, and they enroll as a new customer, both of you could take advantage of our Refer a Friend promotion where you both can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a nice day! - Camila / Digital Care
Reviewed March 7, 2020
I've been with Direct Energy for five years now. They had a better rate and I'm satisfied with their service.
We are so pleased to know that we have earned your trust and loyalty, Emmett, and we appreciate you sharing your experience. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed March 6, 2020
A coworker recommended Direct Energy to me when I moved into my apartment. It was super easy whenever I've had to call. Everything goes through really quickly and it’s been the simplest experience I've had with anything, appliance-wise. When I set up the service, I went online and within a couple of hours, my apartment was ready to go. All the bills seemed pretty fair as well to how much I use the electricity. It's pretty good.
Good morning Savannah. Thank you for this awesome review! We are more than happy to know that you're satisfied with the service that we're providing and that you find our self-help options useful. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great start of the week! - Camila / Digital Care
Reviewed March 6, 2020
Being with Direct Energy has been really good. We have a deal with them where from Friday to Sunday, we get free electricity. That's when we wash our clothes. Sometimes, the electricity goes off with them, but that's everybody.
Hello Mary. We sure appreciate you taking some time to share this review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We look forward to the opportunity to serve you for many years to come. Have a great Monday! - Camila / Digital Care
Reviewed March 5, 2020
My friend talked about how much he enjoyed working with Direct Energy. I was with TXU beforehand and it just seemed like a lot of their charges were not making a whole lot of sense. Direct Energy has a good price. I went with the standard plan with the same month-to-month and I didn't go with any special deal. However my friend gave me a referral code but he hadn't seen anything on his bill and I hadn't seen anything on mine. I called in with some customer support individual not too long ago and they just said it would be on the next one but that really didn't give me any kind of clear path forward other than just check back for the next bill. Still, I'd recommend it friends.
Thank you KC for taking the time out to provide us this fair review, we appreciate the feedback. Please be advised that on our Refer a Friend Campaign, the referral friend will receive the credit one billing cycle after the referred friend (new customer) make his/her first payment on time and the referred friend will receive the promotional credit one billing cycle after making the first three payments on time. We hope you find this information useful and you to continue taking advantage of this campaign by referring your friends and family! Thank you for choosing us as your retail electricity provider... we love to have you here! - Camila / Digital Care
Reviewed March 5, 2020
Direct Energy kept knocking on my door and it was my total kilowatt charge per hour that made me decide to work with them. The services are essentially about the same. But cost-wise, Direct Energy has been above and beyond by far. I was able to lock in on a special offer at the time. The few times that I’ve had to call and talk to them were also pleasant and the website is good as far as doing the home analysis and looking at my bill. It is easy to navigate and pretty explanatory on everything. If a friend were to ask me about Direct Energy, I would recommend them.
Hello James! We're thrilled to know that you're enjoying the service we're providing you and taking advantage of our self-help options online. There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Have fun at the weekend! - Camila / Digital Care
Reviewed March 4, 2020
My sister Maria referred me to Direct Energy and so far, everything is working out great. I signed up online and that was very easy. We have the free-power weekends and it's great. I like not having to worry about it.
Thank you for the awesome review, Julia! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you for choosing us! Enjoy your weekend! - Camila / Digital Care
Reviewed March 4, 2020
Things have been doing great with Direct Energy over the past three or four years and I haven't had any interruptions with them. What little customer service contact I’ve had, I’ve been satisfied with it. However, I don’t like it whenever they say they might go paperless because I’m not too much on the computer and I always like to look at my bills. Still, every time I talk to somebody, I recommend Direct Energy. They should keep up their good work and keep their prices down.
We appreciate you taking the time from your day to leave us a review, Clifford. We are so pleased to learn you are enjoying our services! Our customers' satisfaction means everything to us. Keep in mind that paperless service is an option that you have available but you can always choose to have your paper bill at home, we want you to feel comfortable and we want to keep things simple and accurate for you! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a remarkable weekend! - Camila / Digital Care
Reviewed March 3, 2020
A friend of mine told me about Direct Energy. Their sales rep was very professional, really kind, and well-spoken. I was given a good plan. I’ve been using the service for a few years now.
Thanks for the awesome review, Vincent! We work diligently to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Remember that if you recommend our service to a friend or family member, and they enroll as a new customer, you can take advantage of our Refer a Friend promotion. Both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for your loyalty since 2017, it means the world for us! Have an amazing day! - Camila / Digital Care
Reviewed March 2, 2020
Direct Energy had a guy drop by our area and we talked about it. He was very professional and informative. My wife and I are elderly, so he took the time to break everything down and explain it very thoroughly. He walked us through the whole thing and we got all registered and signed up that same day. We had a horrendous bill last month but so did everybody because of the cold weather. Other than that, I have no complaints. We’re just one month with them and so far, so good. They do what they say they’re gonna do. Hopefully, it’ll be the same all the way through.
Good afternoon Gene. Thank you for taking some time out to share this balanced and fair review! We really appreciate you choosing us to provide you with your electrical service and we hope to have the opportunity to serve you for many years to come! - Have a great weekend! - Camila / Digital Care
Reviewed March 2, 2020
Direct Energy's reps were very courteous. It’s just a little bit hard to understand because their accents are really strong, but they're really nice and friendly. There was one time where they sent a confirmation of services to the house and the amount wasn’t right. I called them about that and everything got taken care of. We have the free nights, which is from 9:00 to 9:00 every day. Our bill varies a little bit but it’s better than what we were paying with the other company.
We couldn’t be happier knowing that we're providing you with a great experience. We are lucky to have you on our team! We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you for the feedback about our Customer Care Team, we'll work hard to improve our quality of service and make sure that we'll satisfy your energy needs. We look forward to the opportunity to serve you for many years to come. Have a wonderful day, Laresha!
Reviewed March 1, 2020
This company hustled approximately $2000 from me and my family. Don’t use this company. You can do better for your family. Once that money is in the pocket of Direct Energy, your kids will never see it again. Their slogan should be, Our wallet before your family. I canceled my service.
Good morning Michael. We're terribly sorry to know that we have lost you as a part of our family. We would like to have the opportunity to check on your account if there's something that we can do to solve any issue you may have had. Please contact us by phone or connect with one of our Live Chat agents and we will work hard to provide you a solution. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed March 1, 2020
Direct Energy was one of the few providers I could get over at the apartment complex. It was easy to go with them. Dealing with them was all right. I’ve had a few interactions with them on re-signing and on the rates and everything. The rate is a little bit higher than the previous one I had. But I’m still keeping my bill pretty low, so it’s not much of an effect.
Thank you for this positive feedback. We're so glad to have you as a part of our family, thank you for staying! At Direct Energy, we strive to meet the needs of all customers. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or Live Chat. Have a beautiful day! - Camila / Digital Care
Reviewed Feb. 29, 2020
I’m okay with Direct Energy. The previous owner had them before and they told me because I don’t have any knowledge about the energy here in Sugar Land. I've been with them for about four months now and I like the bills. They're the same as what we had in California and in Lubbock, Texas. Customer service was also easy to talk to. I called once and they gave me a response right away.
Thank you for trusting in us and keep our service, Joselito! We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Have a wonderful weekend! - Camila / Digital Care
Reviewed Feb. 28, 2020
A person from Direct Energy came to my door selling their service as a natural gas company. I have National Grid as my provider. I was told that by switching to Direct Energy, I would save money every month on my gas bill. I was told that Direct Energy would charge less per therm than what I am paying with National Grid. I got my bill and the amount owed had gone way up, while usage had not. When I called National Grid for an explanation, I was made aware that, in fact, Direct Energy was charging me more than .20/therm more than National Grid. In the winter, this adds up very quickly. In addition, with National Grid, I use balanced billing so that I do not have a huge bill in the winter and a very small one in the summer. The salesperson for Direct Energy told me I could continue that. That was also not true. So instead of paying $150 a month, I received a bill for $327.
This makes me so angry. They took advantage of the fact that I did not have the knowledge of exactly how National Grid charges to make false claims. My mistake was to trust them, and it has cost me a lot of money (I have to pay for 3 months or so with Direct Energy before I can get back to my original plan). I keep my house very cool in the winter, to save money and energy. So now I have a cold house and an unfair bill. Do not use them!
Hi Leslie, we appreciate you are taking the time to share your feedback and experience with us. We sincerely apologize as it is our aim to be as transparent with customers as possible regarding our services. Here at Direct Energy, as a Supplier, we are able to purchase energy at wholesale prices, as needed, and may be able to sell it at a lower price. For this reason, we are able to offer price protection, with a wide variety of price options and term lengths, competitive pricing and more products or incentives than your Local Utility. If you have your Utility as your Supplier, you wouldn’t have any of these other benefits that are associated with third-party suppliers like Direct Energy. We would like the opportunity to investigate this further and escalate this situation. Please send us a private message with your account number and we are going to be more than glad to deeply review your case. We are looking forward to hearing from you soon! - Emma / Digital Care
Reviewed Feb. 28, 2020
I had one of Direct Energy's employees come out and tell me that I could get a better rate. He did an awesome job explaining everything to me and kinda got me to understand it. And then, I called my energy company I had before it. They tried to sell me a better rate, but I was kinda like, “Well, why wasn’t I already getting that rate?” So, I went ahead and went with Direct Energy. Now, I’m saving money compared to what I was paying. So, I feel good about it. So far, so great.
Hello Dustin. We highly appreciate you took us as your electricity provider, thank you very much! It's awesome to know that we're satisfying your energy needs and you're taking advantage of our great pricing. Thank you for your trust, we look forward to continuing to provide you the best service for many years to come! - Camila / Digital Care
Reviewed Feb. 28, 2020
I used to be with another company but I wasn’t confident with them anymore. That was when my friend advised me to get Direct Energy and so far, so good. There’s nothing that's like a big change. I just liked the experience dealing with Direct Energy and we changed it. The people are professional and very helpful. Then my experience on the website is good as well. It’s easy to access and to pay your bills. It's effortless.
Hi Ahmed. Thanks for leaving us such a wonderful review. We are glad that you and family enjoy our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. - Camila / Digital Care
Reviewed Feb. 27, 2020
Someone contacted me and promised me that Direct Energy would be a lot cheaper than AT&T. So far, it has been. But after I received it and I was on it for about a month and a half, I hadn’t received any bill. The next thing I know, my energy was getting cut off. I was on TXU first and I like them better. I could always go and get help with my payments with them but I don’t know about Direct Energy. I am low-income and sometimes, I need help. When I called and asked them about help paying a bill, they told me they didn’t help Direct Energy. They only did TXU.
Hi Gloria. We are disappointed to learn about this situation you have described. We always want to deliver a five-star experience for our customers. We would like the chance to take a deeper look at your account and search for a solution. Please contact us by phone or through our Live Chat department, our Digital Team will work diligently to solve any issue you might have. We hope to hear from you soon. - Camila / Digital Care
Reviewed Feb. 27, 2020
I like Direct Energy's free weekends. I've had service with them for almost two years and my experience has been good.
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Hello Kristin. It's a pleasure to have you as a part of our big family! Thanks so much for your good feedback and good vibes. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We're happy if you're happy and we look forward to serving you for many years to come! - Camila / Digital Care
Reviewed Feb. 26, 2020
I heard about Direct Energy when I was looking for an energy company about 10 to 12 years ago, and I've been with them since. Over those years, the one thing that I like is that every year, my rates go down. It went down about 3 or 4 cents per kilowatt-hour. Although it goes down, it doesn't go down much -- I just get a change in the bill. Their customer service is okay, but what I don't like is they always try to sell you something, like to upsell your current plan, although you are calling in for an issue. I've been with them for over a decade and the only time I hear from them is when I call them. They should also check on their customers.
Thank you for your loyalty since 2008, Ramona, we are so delighted to have you as a part of our family. We are happy to know that you are satisfied with your rate plan. I appreciate you bringing this to our attention, your feedback is very important for us. We normally send some type of communication to our customers through email, SMS, mail and phone calls. We would love to review with you if the phone number registered on the account is the best to contact you. Please send us a private response or engage with our Live Chat agents from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Feb. 25, 2020
Direct Energy is so far, so good. The bill can always be lower. I had worse though.
Thank You for giving us a shot, and even more for leaving us this review, Courtney. Please, do reach out to us for any suggestions or queries. We are here for you! - Camila / Digital Care
Reviewed Feb. 24, 2020
When I was just looking around, Direct Energy had the best rate at the moment. And they still have the best rates. Bills are always good. I've been with Direct Energy for five years now. They're easy to contact and it’s easy to pay my bills. I did need an extension two months ago and they were able to do that for me without any penalties. So, I appreciate that.
Thanks for the awesome review, Ashely! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your loyalty since 2014. Have an amazing day! - Emma / Digital Care
Reviewed Feb. 23, 2020
Whenever we moved to Midland, we decided to go with Direct Energy. The cost with Direct Energy is a big thing, and signing up was simple and fast. It’s contract-based, but I never renewed our energy plan. So, it just kinda rolled over.
Hi Haley. Thanks for taking the time to share your prestigious opinion about us! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Our records indicate your account is currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month based on the market conditions. I highly recommend you to renew your contract that way you are going to have peace of mind knowing that your rate plan won't change during the high season. You are more than welcome to check the best available option through your online account or if you need help, please reach us by phone or through our Live Chat department, we'll be thrilled to help you out. - Camila / Digital Care
Reviewed Feb. 22, 2020
I’ve had Direct Energy for two moves over 10 years and every time I’ve had to call, things are taken care of if there are problems. So, I haven’t had any bad situations with them.
We highly appreciate your trust and loyalty, Jaqueline! We are more than glad having you as a customer and we look forward to continuing serving you for many years to come! Thanks for sharing this great rating with us! For any further questions or concerns please contact us anytime, we'll be here for you. - Camila / Digital Care
Reviewed Feb. 22, 2020
On and off, I've been with Direct Energy for 10 years. With them, I like that my lights come on. I'm very simple. I pick a company and stay with the company and let it self-monitor. They've got the service turned on and billed correctly. All of that has been fine. I've not had any interruptions of service so I haven't had to call customer service, but they've helped with paying my bills when the voice response system was out. I've got service in two different places and one is on a plan with very little forward notice. I was interrupted at one time and reverted to a different billing rate, which they corrected but they could have a little more proactive service to keep customers informed on what's going on.
We appreciate your business and loyalty with us, Dael, we hope to help you with your energy needs for many years. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are glad to know that the inconvenience with the 2nd address was resolved. We will definitely take into consideration your comments and we will pass your request to our team to proactively inform you about the status of your account in the future. I also recommend you check your online account manager since it is another resource for our customer to manage their account. We are honored to have a customer like you. Have a wonderful day. - Emma / Digital Care
Reviewed Feb. 22, 2020
I've had Direct Energy for six years and I haven’t had any problems since the rates are competitive. I’ve had some correspondence with their reps when the plan was renewing and there were different changes to it and they have been fine.
Thank you for your loyalty, David! We love knowing that you have had great assistance from our Customer Care Team. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We wish you all the best! - Camila / Digital Care
Reviewed Feb. 21, 2020
I called Direct Energy and I found out about my kilowatts. Their price was decent. I got two offers, one for the paperless billing and the other one for auto-pay. I just had their weekly rates updated, and my light bill the last month was pretty low. So, I’m satisfied.
Hello Ruben. Thank you for sharing this review! We work hard always looking for the best way to adapt our service to the different needs and demands of our customers because having you as a part of our family and provide you satisfaction is one of our most important concerns. We look forward to continuing providing you high-class services. - Camila / Digital Care
Reviewed Feb. 21, 2020
In the beginning I was happy with Direct Energy. But at the end I wasn’t so happy in terms of the rates. They had changed my rate without me knowing and said that I signed up for it. And I actually didn’t sign up for something. So there was no method to dispute their claim and I didn't like that. Also I added another address and I hate the fact that they couldn’t put it all under the same contract. So I have my service at my home and another service at an apartment complex. But they have two different rates.
It’s very hard to understand what is the price for my home and what is the deal for the other occupancy. I went and talked with someone before and they showed me how to do it. But I could never figure it out. And then every time I paid online they said I have a dollar left to pay. And I said, “I just paid the whole bill.” Their reps were very professional, helpful and patient. They walked me through things but they can only do so much.
Hello Krynthia. We are sorry to hear about the confusion that occurred with your rate. It does sound like your account had a fixed-rate contract, which expired, and the account transitioned to a month to month, variable-rate plan. We certainly never want our customers to be surprised at the rate they are paying, nor do we want to transition a fixed-rate account to a variable rate unexpectedly. For these reasons, and as required by law, we send out end of term notices to any account that has a fixed-rate contract expiring within the next 30-60 days (the requirements on when the letters must be sent vary by state). As a resident of the state of TX, you would have received your notice as part of your monthly billing and you will also check the variable rate on the current bill. The end of terms notice would have included the expiration date of the current contract, instructions on how to renew into another fixed-rate contract (either by phone, chat or via your online account) and the important disclosure that states if we do not hear from you by the expiration date, the account will automatically move to the month to month, variable rate pricing. Our goal is always to operate as transparently as possible and in the best interests of our customers. We regret that you had a less than outstanding experience surrounding your renewal, but we look forward to the privilege of work on your account and provide you a solution. Thank you for the feedback, Krynthia, and have a wonderful weekend. - Camila / Digital Care
Reviewed Feb. 21, 2020
I’ve had Direct Energy for many years and they were giving me good pricing. I don’t know if I’m getting good pricing now, but I’ve kept them ‘cause I didn’t have the time to change. When there’s a renewal, I try to get the best price out of them. It has always been fine. This time, it was a tad bit more than what I was paying before, and I don’t know why that should be with gas and oil prices down. But I’m happy enough with Direct Energy. I’m very satisfied.
We are so pleased to know that we have earned your trust and loyalty, Dixie. Our customers' satisfaction means everything to us. One of our main objectives is to provide our customers with the finest experience ever. Thank you for taking some time to share this outstanding review! Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 20, 2020
The plan that they had was very fitting as far as the packages because it was a set fee. I have a family that uses tablets and laptops. To know that as long as I'm under a certain wattage, that this fee would be what I would be paying was appealing to me. My bill is a lot cheaper from what I was paying. Austin Energy, my previous provider, is not a deregulated place so there was no option as far as who your provider would be. So to have the option and to be able to explore different companies was pretty cool. Out of the ones that I saw, Direct Energy was the best one that was fitting for us. Everything has been smooth as far as bill payment and the service.
Hey, Brandon, we are glad to know that you have been happy overall with your experience. Thank you for taking the time to submit this review! We will work diligently to continue providing you with an awesome experience! Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 20, 2020
Direct Energy's customer service reps are always helpful when I call. I had several transfers and services, and they’re always good about good customer service. My bills are comparable to what I’ve had in the past, too. I have had Direct Energy for a few years. It’s good.
Hi Sumer. We are happy to receive such a great review, highly appreciate it! It's a huge honor to know that your journey with Direct energy has been no more but a great experience. Thank you for choosing us as your Energy provider. Have a Great Day! - Emma / Digital Care
Reviewed Feb. 19, 2020
A friend told me about Direct Energy. That’s what she’s using. I've been using Direct Energy since 2015. And now, I’m moving out. So, I was about to call to cancel my plan. I wasn’t living in my apartment for two months and it was a waste of money for me. But I would recommend Direct Energy.
Hello Victor. We are truly sorry to know that we'll be losing you as a part of our family. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and world-class customer experience. We hope to have the opportunity to serve you again in the future, and we wish you all the best. - Camila / Digital Care
Reviewed Feb. 19, 2020
I've had Direct Energy for about six years now. I’m a loyal person. Once I get set, I don’t want to change. I used Direct Energy for residential and business service and I had a lot of issues last summer. My interactions with them were not that great. The customer service was not that helpful and it took me five months to get all my issues resolved. The customer service should’ve had more knowledge about what they were doing because that was what it seemed like the issue was. But I like Direct Energy’s plans, the different options. And the cost is good.
Jennifer, we are sorry to hear that the experience you had with our Customer Care team was anything less than outstanding. We always strive to provide excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward, and we appreciate this feedback! Thank you for your trust and loyalty, it is really important for us! Have a great start of the week. - Camila / Digital Care
Reviewed Feb. 18, 2020
The apartment manager gave me Direct Energy's name and number for the area. I was getting an apartment, and it was the first time I was gonna have to pay electricity. I called two people and I went online to look at the other person. Their price is good and makes a lot of sense. And it sounded like they were gonna raise in some kind of way. And then they said, “Go with Direct Energy.” I went online to them and it was clear, you could just understand it online. They were more straightforward about the pricing. I called Direct Energy up and they turned it on, and that was it.
It was an easy process. But I was supposed to get some prize and I didn't know what that was or that it was coming. And so when I had received a package in the mail a few weeks later I was confused and said, “This isn’t mine,” and sent it back, and didn’t know because it wasn’t marked. And then it turned out a coworker also had Direct Energy, and there was something about if you give a friend’s name but it was two days past and you had to do it within 48 hours but it was like the third day. So I missed out on that one because I didn't know about it. It was a little confusing.
Also I didn't know they were gonna charge me $40 on top of my bill when I moved. So when I got my bill it was $70 more. Plus I was trying to do the back pay for the previous apartment, and it was like over 100 total. And I was kinda like what happened? I almost thought that maybe I got charged for both apartments. I had to do some research to see if there was a $37 reconnect fee. I don’t remember them going over that, but I do remember them selling me on a protection plan. And so, here I am, buying this protection plan, and there was a $40 on top of the new protection plan, plus the past bill and the new bill. They could have said something because then I could have asked if I don’t pay all of it at once, how is it gonna affect my bill.
It wouldn’t have been so bad if It had been like $5 or $10 because the protection plan was 5 bucks. But when the fee is 90% what I normally would pay, that’s me paying two months’ worth of electricity and not being aware of it and assuming that if something has gone wrong. But I researched it first. I didn’t just call in, all angry, “What’s this money on my bill?” But it was like, “Oh, there’s a fee. Okay, good to know.” Any time I’ve called in, it’s never been an issue. I spoke with a person because it was my first time and they answered all my questions. So I would recommend.
Hello Nicole. We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. - Camila / Digital Care
Reviewed Feb. 18, 2020
I’ve got an outside light that hasn’t been put on. There’s no number on the pole and I’ve been told several times that Direct Energy was gonna send a guy out and nobody has ever showed. It’s been going on for three years. The reps are polite in everything else but somewhere along the line, the ball is being dropped. The monthly bill is always on time and the rates are consistent but they need to improve their customer relations.
Hi Edward, we always appreciate customers who take the time to give us their feedback. We apologize for any inconvenience this experience may have caused you. We would like another opportunity to help you with your outdoor light. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care
Reviewed Feb. 17, 2020
I called and spoke with somebody to set up Direct Energy. The person was helpful and he explained everything to me, like what would be the best fit for my housing option. My bill has been pretty consistent. It went up a little bit from 40 to 60 but I know it’s been cold, so I’ve been running the heater a lot. But other than that, it’s been fine.
Hi Kia, welcome to Direct Energy and thank you for leaving such a great review. It is great to know that you found the best plan that suits your energy needs. We certainly understand how important is the AC for you here https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips you can find some energy tips that can help you to reduce the usage while you are not at home or during the high season. Have a good day! - Emma / Digital Care
Reviewed Feb. 17, 2020
Two men from Direct Energy came to the door and they were very nice. The rate was better so I switched.
Thank you so much for choosing us as your retail electricity provider, Shirley! We are thrilled having you as a part of our family. For any questions or concerns pertaining to your account please do not hesitate to reach us, it will be a pleasure to further assist you. Have a great start of the week! - Camila / Digital Care
Reviewed Feb. 16, 2020
I had Direct Energy once before, and I went back to them. They've always done me good, so I haven’t had any problems. My previous experiences wasn’t too bad. The power’s on. The bill comes, and I pay it. Everything is good.
Hi Cline, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Have a good day! - Emma / Digital Care
Reviewed Feb. 16, 2020
Direct Energy’s billing is clear and efficient, and we get free weekends. Plus, they had a good rate. They’re awesome. We’ve had them for two years and we have had no issues so, the customer service is probably good.
Thank you for choosing us since 2017, Damien! We're happy knowing that you're content with us as your electricity provider. We look forward to continuing serving you for many years to come! - Camila / Digital Care
Reviewed Feb. 15, 2020
I’ve been using Direct Energy now over five years. My dad was the one using it before. So when I got my own apartment I started to use them as my energy company. The service is getting better. What I like most about the service is the free weekend thing. And their website is perfect as well.
Hi Temitope, we are fortunate to have you as a customer. Thank you for your loyalty. We are thrilled to hear that you are satisfied with our service! thank you for taking the time to leave us this wonderful review. We strive to provide the best experience to all customers and we are glad to know that this has been the case with you. Have a wonderful day! - Emma / Digital Care
Reviewed Feb. 15, 2020
I really like Direct Energy's free weekends, which is when we tend to do most of our stuff at home as far as laundry. We just had a baby a few months ago, so I’m home more often now than I had been. But even then, running the major appliances mostly on the weekend makes a huge difference. Our bill shows you how much we would’ve been charged for that time and it’s always kinda nice to see that number. Also, when I did my name change, I called Direct Energy to make sure it was changed on the account and the customer service was very helpful.
Congratulations on the new member of your family, Ana! We sure appreciate you're taking the time to share this nice review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! Remember that we're here for you anytime you might need us and it is always a pleasure to help you out. Enjoy your day! - Camila / Digital Care
Reviewed Feb. 14, 2020
Customer service at Direct Energy needs to improve, especially when it is the time around renewal. If I call and ask questions sometimes it feels that they are not well-informed or don’t want to disclose a lot of information and want people just to sign up. There has been some confusion in the past. And when I moved my electricity was not transferred directly. That has given me a hard time with the apartment complex because they do require that you set your transfers way ahead.
There was one time that I was trying to do my renewal and I was asking questions between one plan and the other and the lady was just not there to the point that I had to say, “Thank you very much. Goodbye,” and called again to get another representative because I really got very frustrated with that. And what I was asking was how many kilowatts before I could get the rate and she couldn’t really tell me. I don’t know if it’s lack of knowledge of the actual product, or just policy of not disclosing a lot and then have people signing blindly. But other than that I recommend Direct Energy. I will just disclose that customer service is a pain and I wish it would improve. The rates are competitive and I haven’t have any issues with having no power.
Hi Wanda, thank you for taking the time to provide us your feedback. We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We want to apologize that your experience with us was less than exceptional. Have a good day! - Emma / Digital Care
Reviewed Feb. 14, 2020
Direct Energy's customer service is good. My bill never goes up. It’s usually about the same every month. There'll be a $2 or a $3 difference, but it’s never extremely high. So, that’s a good thing. And it’s free weekends, too. Everything is going well. I got my whole family with Direct Energy now.
Hey Qwentadria! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both, you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 13, 2020
I used to have Direct Energy before and I went back to them because of their price -- their rates are cheaper. Comparing them to other electricity and natural gas providers, they are good. Their reps and their website, which I use sometimes, are both good too. I would tell my friends about this company. Overall, I’m satisfied.
Thank you for reconsidering us as your Energy provider, we are pleased to have you as part of our big family. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/ Have a wonderful day! - Emma / Digital Care
Reviewed Feb. 13, 2020
I had Bounce Energy which got bought out and I went over to Direct Energy. My bills are higher but I’m satisfied. I sold a piece of property and I told the man who bought it from me that Direct Energy was good and he stayed with them. I also told my neighbor and she may be changing.
Hello Ellen. Thank you for this positive feedback. We're so glad having you as a part of our family, thank you for staying! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed Feb. 12, 2020
I recently retired and have been reviewing my bills. Years ago a gentleman we had signed up with a company Energetix that offered alternative supply at a discounted price. We tried it and it seemed satisfactory. I never really looked at my bill after that. Apparently Direct Energy purchased Energetix. We were never contacted or made aware our supply charge would change in price.
When I reviewed my bill last month I realized I had been charged $1.139/therm. My own power company as well as many others were down in the .30/therm range. I called Direct Energy and they said they must have sent me some notice years ago notifying me of their purchase of Energetix and the new rates. I told them I never received any notice. I told them I was canceling and switching to my own power company. They immediately offered me .42/therm. That upset me even more. It amounts to real money not pennies. It makes a difference of $85/month. They are crooks and shame on me for not dissecting my bills earlier. I don't want to have to monitor what I'm being charged every month waiting for a company to slip in a higher rate.
We are truly sorry for the situation you experienced, Ronald. Thank you for the feedback. We would like the chance to improve on any less than satisfactory experience you may have had and we would really appreciate if you could send us a private message through this review platform or contact us by phone or to connect with a Live Chat agent to further look on your account and being able to provide you a better explanation and a solution, if applicable. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed Feb. 12, 2020
I’ve been a customer of Direct Energy for several cycles now. It’s kind of a tough thing because I feel like I could get cheaper rates out there than Direct Energy, but I haven’t had any issues. I got burned years ago with the deregulation where the provider I had went out of business, and it got to be really ugly and that was with me trying to find someone else. So I’ve been kinda leery about switching to someone that’s super cheap just because their cheaper and Direct Energy is something that’s reliable.
I got the 12-month plan and then I just log in to my account. Usually, there’s a link there that says, “Hey, you’re eligible to renew.” And then I just click on that and compare the different plans that are out there, and choose typically another 12-month plan and go from there. Usually, it’s like my rates are a penny more. It’s not terrible. But I have slipped past contract dates from time to time. They kind of penalize you if you call them so I try not to do that and just do everything over the web. But other than that the service I have is really good.
Hi Robert, we want to thank you for opening up to share this with us. We value your business and loyalty with Direct Energy. We appreciate the time that you are taking to leave this wonderful review. We will love that you get in contact with us through chat at wwww.directenergy.com/texas and our Digital Team will take a deeper look to get a reliable rate for you to be able to reduce your energy cost. We are looking forward to hearing from you soon. - Emma / Digital Care
Reviewed Feb. 12, 2020
Direct Energy was referred to me and we had it in our last home. Then, I carried it over with the new home we have. I had Reliant before and it’s comparable except for the free weekend rates. I'm happy with Direct Energy’s service and I have no complaints. I would recommend it.
Hi Kevin, thank you for taking the time to leave this wonderful review. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great day! - Emma / Digital Care
Reviewed Feb. 12, 2020
Direct Energy is better than most. The only bad thing is they don’t let you know if they're gonna kick up on the kilowatts until it’s already done. But everything goes up. Initially, I asked how much is their kilowatts. Their rep told me, and he asked me what I had been paying. I showed him, and at that time, his was only like 5 cents for the kilowatts, which was way lower than to what everybody else was.
I've been with them for about eight years now. The year before, the heat was abominable. I’m on fixed income and somebody said they would pay $100 off my light bill. So, I called Direct. They wouldn’t give me a cutoff notice. They said, “Your credit is too good. You’ve never been late. You're always early, so we can’t do that.” I couldn’t get the help because I was such a good payer. I have never been late in all these years. I’ve never had a cutoff notice. But they did tell me that if I need help of not being able to pay it off, I have to let them know and they would not cut my power off. That is good. Some of the other companies won’t even tell you anything. They’ll just cut it off, but Direct has never done that to me. A lot of people ask me who my company is and I have told a lot of them. Direct Energy is excellent.
We appreciate the great review, Shelby! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. All the best! - Camila / Digital Care
Reviewed Feb. 11, 2020
The people that I bought my house from had Direct Energy, so I thought it would be easy to keep it directly in the same energy company. I’ve talked to them. They seemed decent. Their customer service seemed nice so far.
Hi Cassie, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know, we'll be here for you. Have a fantastic day! - Camila / Digital Care
Reviewed Feb. 11, 2020
The bills have always been reasonable. I’ve never had a problem with them. They haven't done anything incorrectly or anything that’s bothered me about them.
Hello Rhonda, we truly appreciate that you shared this great rating with us! For sure, we will continue working hard to always provide you the best experience. Thank you for choosing us since 2014! - Camila / Digital Care
Reviewed Feb. 11, 2020
I moved into a rental home and the landlord was already using Direct Energy. I did some research and decided to stick with them and never had any issues. I really like the plan that I’m on with the free 12 hours from 9:00 PM to 9:00 AM. I never had a bill that was outrageous. I talked with their customer service rep setting the system up at the first rental house I was in and then I transferred it to another place recently and everybody was really helpful.
Hi Baylie, thank you for leaving this amazing review! We are happy to have you as part of our big family. We are glad that you got the best plan that suits your energy needs. Thank you for your trust. Have a great day! - Emma / Digital Care
Reviewed Feb. 10, 2020
I had Reliant at one time and they wouldn't give me any kind of discount for being a customer with them for so long. I ended up switching to Direct Energy and I never left. Signing up was really easy and even with all the renewals, I did it online every year. Then if I was looking for something else, I would just call and confirm with customer service. I've been pleased with the free weekend things. That's helped out quite well.
Jeryl Hermis, we value your loyalty with Direct Energy, We love to help you with your energy needs. We appreciate the time that you are taking to leave this wonderful review. It is great to know that you are taking advantage of our free weekend plan. Have a good day! - Emma / Digital Care
Reviewed Feb. 10, 2020
I’m paying a little more than I want to right now. But their reps are absolutely great. Any kind of issues that I’ve had were taken care of ASAP. There's even one time where I got a $20 off in one of my bills for going automatic payment.
Hi Johney, thanks for the honest feedback. We are honored to have you as part of our family. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We are happy to know that you took advantage of our great incentive. Please engage with our Live Chat agent from www.directenergy.com/texas it will be a pleasure for us to find the best plan that suits your energy needs. We look forward to hearing from you soon! – Emma / Digital Care
Reviewed Feb. 10, 2020
My sister used to be an electricity broker and hooked me up with somebody she knew, which was Direct Energy, and I trusted it. I'm on a direct draft, so they send me emails that tell me how much money my payment is gonna be and what my draft is gonna be for. They do that in ample time for that to draft out of my account. Also, when I dealt with them during the contract last year and last year, it all went well so I'm happy.
Hi Genice, thank you for your trust in our company. We are thrilled to hear that you are satisfied with our service! thank you for taking the time to leave us this wonderful review. We strive to provide the best experience to all customers and we are glad to know that this has been the case with you. It is great to know that you are receiving all the notifications. Have a great week! - Emma / Digital Care
Reviewed Feb. 9, 2020
This evening I had two Direct Energy representatives come to my door to have me switch my current service to them. When I asked if I could review and sign up at a later time they told me no and that I had to sign up tonight for a “fixed rate” because my current provider was beneath “Maryland standards”. When I asked to read statement they kept referencing from BGE, the salesperson was talking continually and asking me questions while I was reading as a means to distract me from what I was reading.
When I told them I did not understand the terms they told me that I would be switching to a fixed rated instead of a variable rate that would be cheaper; they did NOT tell me that the said rate was only for 10 months. I did not know that until after reviewing the contract I signed. When I asked were they selling me a different provider, like the two other businesses that came by prior, they assured me they were not. I was blatantly lied to and deceived by your company and would like to cancel my enrollment immediately.
Hello Jacqueline, we take all concerns raised about our sales practices very seriously and require that all our vendors ensure every agent is compliant with our policies and requests made by the owner of the home that they are visiting. Furthermore, each representative is required to clearly identify themselves as being with Direct Energy and not the local utility, both verbally and by wearing the appropriate badging and uniform. We do not tolerate aggressive or forceful behavior from our employees. The Door-to-Door sales agents are employed by vendors that we partner with. If the Vendor training is the opposite of our training, we certainly need to know so that we can investigate their actions and take proper action. If possible, please contact us by phone or through our Live Chat department to provide the Agent Name, Employee ID or physical description of the representative that came to your door. Also, if you would like, we can add your address to our internal Do Not Knock list to prevent any future solicitation. If you have more information, please let us know. Thank you. - Camila / Digital Care
Reviewed Feb. 9, 2020
Direct Energy's customer service is fine. There are no hassles with them. I've been with Direct Energy for over a year. I like the service.
Thank you for sharing this review with us, Veronica. Please do not hesitate to contact us anytime if you need assistance from us, it will be a pleasure to help you out. Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 9, 2020
I’m not happy with Direct Energy. When I moved into the apartment, I shopped around. I went online and selected Direct Energy. Then I started dealing with them. The weekends were free, which got me to take the deal. However, the rate is a little higher than the rest of the energy suppliers. Quite often, I don’t live in the apartment, but even then, I’m getting bills like the summertime.
Hi Rahmat, we always appreciate customers who take the time to give us their feedback. We apologize for any inconvenience this experience may have caused you. We would like another opportunity to take a closer look at the account and find the best plan for your energy needs. Also please be advised that our free weekends start from Friday 6:00 PM until Sunday 11:59 PM. We highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your energy usage while you are not at home. We will love that you get in contact with us through chat at wwww.directenergy.com/texas our Digital Team will take a deeper look to get a reliable rate for you. We are looking forward to hearing from you soon. - Emma / Digital Care
Reviewed Feb. 9, 2020
Overall, I’ve had a better experience with Direct Energy compared to any other provider. Their customer service is better, and I like the rates. They’re good rates. I’m very happy with them. I was also able to get a special rate for renewing with them. I also like the online billing system. It's very convenient and very easy to understand.
Hi Indira, here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. It is great to know that the online billing system is the best option for you. Have a wonderful day! - Emma / Digital Care
Reviewed Feb. 8, 2020
I used to have Direct Energy in another house, and then we sold it, and then we put it on the house that we just purchased. We keep using them because they have a good rate.
Hi Gisela, thank you for taking the time to leave us this incredible review. We are glad to know that this is the best plan that tailored your current usage habits. We are fortunate to have a customer like you and we look forward to continuing as your electricity provider for many years to come. Have a good day! - Emma / Digital Care
Reviewed Feb. 8, 2020
I was searching online for a cheap electric company, and Direct Energy came up. I’ve been with the service going on a little over a year and it’s been cheaper for me. I was moving from one place to the other, and they were really helpful in getting everything switched over and started. I had a different provider and Direct Energy is great about notifications, telling me about payments and ideas to cut electricity costs, and keeping in touch quite frequently, which was very convenient, which my other carrier did not do.
Hey Carla! We love that you took some time to give us this honored review! We work diligently to provide our customers with great satisfaction and we're so glad knowing that you're content with us. Thank you for choosing us! - Camila / Digital Care
Reviewed Feb. 8, 2020
Direct Energy was the only company that would come out to where I lived. Although they were the only option I had, I'm glad I went with them. And when I looked, they were the cheapest. Also, my bill seems to stay around the same and there is never anything that spikes. When I've had problems in the past, the customer service always fixed it really fast. I really like how everything is working out with Direct Energy.
Hi Morgan, we appreciate you taking time from your day to leave us a review. We are so pleased to learn you are glad about our services! it's our goal to provide exceptional and honest service always. Have a great day! - Emma / Digital Care
Reviewed Feb. 7, 2020
I got Direct Energy with gas and I got electricity too. The monthly payment for gas could be lower but everything is working out just fine.
Hi Anna, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. - Emma / Digital Care
Reviewed Feb. 7, 2020
Direct Energy is okay, the bills I receive monthly are okay, and their people have been good. I used a different provider before using them and they are all the same.
Hi Luis, we appreciate you taking the time from your day to leave us an amazing review. We are glad to learn you are enjoying our services! Our customer satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Emma / Digital Care
Reviewed Feb. 6, 2020
I used a website that compares prices for different electric companies and Direct Energy was one of the lower prices. Then, they had good ratings. So, they were the first ones I called and I ended up signing up. I had to call them once because I had downloaded the app and I did not write down my username and password. We went over a lot of information although I just needed help logging in to the app but they were great. They helped me log in and now, I have access to it all the time. I’ve been with Direct Energy since December the 4th and the bill is lower than what I was expecting it to be for the first month and a half or so compared to what I’ve had in the past.
Hi Amy, welcome to our Direct Energy Family. we are honored to have you as a customer, thank you for taking the time to share your experience with us. Here at Direct Energy, we strive to meet the needs of each of our customers. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! It is great to know that you are taking advantage of checking your information through the mobile app. Have a wonderful day! - Emma
Reviewed Feb. 6, 2020
I found Direct Energy to be more helpful and easier to deal with. I heard about them from a neighbor and they seemed to have better rates. I’ve enjoyed dealing with them.
Hi Norma. Welcome to Direct Energy. It is amazing to read this type of review. Thank you for your trust in our company. We are thrilled that you are satisfied with our service; our staff will definitely be happy to read what you wrote. Have an amazing day! - Emma / Digital Care
Reviewed Feb. 5, 2020
My friend told me it was efficient enough for them to use Direct Energy. It is a good electricity provider and it is functioning well.
Hi Yemboado, thank you for leaving this great review! We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great day! - Emma
Reviewed Feb. 5, 2020
My previous house had a lot of problems, but where I'm at now, things are good. I got the fixed rate deal with Direct Energy and most times, they do a good job. I never had an issue speaking with them and getting things done.
Hi Douglas, we are glad that everything is properly working in your new house. Thank you for your loyalty to Direct Energy. We are glad that you got the best plan that suits your energy needs. Please be advised that you can renew your contract from your online account. Or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! - Emma
Reviewed Feb. 4, 2020
I used Direct Energy for three years since I moved here in Texas. After that, they sent me the 115 this month. But I don’t have any wash and dry, and I don’t use anything. For $60, $40 or $44, it was okay but this was too much. I called last week and their rep said that my contract was over and I had to renew. Also, my due date is on the 8 and he said I can pay on the 17. I renewed already and he sent me the paper. Now I get the same thing like before. All in all, their service is good and I'm satisfied.
Hi Ababayehu, we are glad to have you as a customer, thank you for your loyalty. We really appreciate this amazing review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Have a great day! - Emma
Reviewed Feb. 4, 2020
So far, everything is working fine with Direct Energy. Every time that I call, they're always helping me and it’s quick. I don’t have to go through too many waiting time and they offer me what I need. I’m very happy with this company.
Hi Sandra, it's our goal to provide exceptional and honest service always. We are also happy to have you as a customer. We are here for you anytime you need it. Have a good day! - Emma
Reviewed Feb. 3, 2020
Everything has been going well with Direct Energy. I’ve looked at my bill in the last six months, and I feel fine with it. I’ve renewed my plan and I would probably renew again. When I renew, I ask them what's the rate and if that is the lowest rate they can offer, and I think they have said that it is.
Hi Mark, thank you for your loyalty, we are happy to have you as a customer. We really appreciate your feedback. Here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. You can also take advantage to renew your contract through your online account. If you need help with your username and password please, feel free to contact us at any time. Have a wonderful day. - Emma
Reviewed Feb. 3, 2020
I come from Virginia, so it was difficult for me to navigate and get a service here in Dallas. Direct Energy's website was easy to understand and navigate all the pricing options. The reps called me twice and I was able to contact them and they did above and beyond. It was an exceptional experience.
Hi Biniam, welcome to Direct Energy's Family. Thank you for your trust. It is great to know that your experience with the web site was good and easy. If we can make your life easier, then we have truly done our job. Have a great day! - Emma
Reviewed Feb. 2, 2020
I like Direct Energy's price. I've had them for years, and the service has been great. I've never had an issue with them, and if I call, they'll answer my questions and everything is really good with them.
Hi Cindy, we really appreciate your loyalty to us. Thanks for leaving us such a wonderful review. We are thrilled that you are satisfied with our service; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. We appreciate your business with us. - Emma
Reviewed Feb. 2, 2020
I’ve had Direct Energy for the last several years and if you don’t use over a certain amount of kilowatts, they charge you more per kilowatt hour so you end up paying a larger fee. But all providers are like that. They pay for Oncor to deliver the power to you, which sometimes, is more than your normal bill. Sometimes, your bill is $40 and Oncor charges $47 for delivery. There should be a better situation with people who don’t use that much kilowatt hours and they should have a better rate per month.
Hi Dan, thank you very much for your loyalty, we are honored to have you as part of our Direct Energy Family. We appreciate the time that you are taking to provide us your feedback. Please be advised that on your fixed-rate plan the energy charge will be the same, no matter how many kilowatts you use during the month, however, the average price on your plan can fluctuate depending on how much energy has been consumed. All of the fixed-rate plans offered are based on a consumption of 2000 kWh per month and all of the rates includes energy charges (which are from the provider, in this case, us) and delivery charges (which are from the Utility in your area, due to they are in charge of the distribution of the electricity that we provide to you). I highly recommend you to check some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce energy usage while you are not at home and you can also you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. For any additional question feel free to contact us at any time. Have a great day! - Emma
Reviewed Feb. 1, 2020
The people that work for Direct Energy are really nice. I’ve been with the company for about three years. There are some times that the bills are really low and there are some times when it's high. It just depends how much I use the electricity. Still, I used another company and Direct Energy would be the cheapest.
Good Morning Ruby! We love to hear that you have been receiving amazing customer service. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services! - Camila / Digital Care
Reviewed Feb. 1, 2020
I got the free weekend plan from Direct Energy and it worked out pretty well for me. Its cost was fair. I've had them for four years, but I had to move out of a house into an apartment. I had to cancel it because we already had a service set up there through a different company.
It is awful for us knowing that we'll be losing you as a part of our family, Justin. We appreciate this great review and your loyalty during these years. In order to submit your cancellation request please contact us by phone or through our Live Chat department to discuss the options available for you. We hope to have the opportunity to serve you again, in the future. - Camila / Digital Care
Reviewed Jan. 31, 2020
Direct Energy had lower rates compared to other providers. And since having the service, I noticed that my bill is lower. I’ve also had good experience with their reps and they gave me a rate for being with them for so long.
Thank you for choosing us since 2013, Joshua! We highly appreciate your trust and this great review! If you ever have any questions about your account, feel free to reach out to us by phone or live chat. Have a momentous day! - Camila / Digital Care
Reviewed Jan. 31, 2020
I had Reliant in the past. Direct Energy is way better. We had got the free nights and weekends. Their reps are nice, and the reliability of the service is good. I'm satisfied with Direct Energy. I love the experience I've had with them.
Hello Dajanai. We appreciate you taking the time from your day to leave us a review. We are so pleased to learn you are enjoying our services! Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed Jan. 30, 2020
Direct Energy was the only energy company in town when I moved in here five years ago and I've been with them since then. So far, I like what I have and I haven't had any problems with my electric. Right now, I’m on a two-year plan and when I'd be renewing, they'd send me a text or an email that it was time to renew my energy, then I'd give them a call. And when I’ve called them up, the customer service reps have been really friendly, especially when I renewed. One time, I had an issue on renewing and I was getting confused between renewal and getting my plan. I thought I had renewed, but they said I just changed my plan to average billing and it was not the same thing as renewing. They straightened out that confusion right there and they were very good at explaining to me what my rates would be. They're awesome.
Hi Jimmy. One of the greatest rewards of our job is when our customers are fully satisfied and happy with their service. Thank you for your loyalty during these years and the kind words regarding your customer service experience, we strive for first-class service on each and every interaction. - Camila / Digital Care
Reviewed Jan. 30, 2020
Direct Energy's sign-up process was very easy. I pretty much just had to give my name, my social, and it wasn't a whole process. I renew with them every year. I like their free weekend deal.
Simple, accurate, efficient, and outstanding - words that describe the experience we work to provide for each of our customers, Jalisha. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Please be advised that your account is currently enrolled in a variable price product which may vary (up and down) up to once a month based on the market conditions. Please feel free to reach us by phone or through our Live Chat department to provide you further details about our current offer, you can also check what rates are available for you online at https://www.directenergy.com/account/your-services/renew. Have a wonderful day, Jalisha! - Camila / Digital Care
Reviewed Jan. 29, 2020
I've been with Direct for a while and their rates change, but I like their rates and their rate options. They seem to always have the lowest rate per kilowatt, and they also encompass that with free nights with free weekends. So the rates seemed to be pretty good and their offers that go along with it seemed to be pretty good too.
We are thrilled having you as a part of our family, James. Thank you for your trust and loyalty! Please be advised that your account is currently enrolled in a variable price product which may vary (up and down) up to once a month based on the market conditions. Please feel free to reach us by phone or through our Live Chat department to provide you further details about our current offer, you can also check what rates are available for you online at https://www.directenergy.com/account/your-services/renew. If you have any other questions please do not hesitate to contact us anytime, we're always here for you! - Camila / Digital Care
Reviewed Jan. 29, 2020
I had used another company previously, but I switched over to Direct Energy. They were one of the providers in the area, and they were recommended to me by the apartment complex I moved into. I use the power and the heat and the AC, and then I pay the bill. I would always like a cheaper energy bill. But it’s not really a big deal for me.
Hi Justin, thank you for choosing us as your energy provider. We are happy to have you as part of our Direct Energy Family. We really appreciate you are taking the time to leave this amazing review. I recommend you to get access to your online account where you can find a better plan for you. If you need help trying to access the online account please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Jan. 29, 2020
Our contract with Direct Energy was up a month ago so I renewed. They had the best rate. They were less. When I called, told them my plan was up and asked for their best rate, I didn't spend an hour on the phone. I was able to get it done quickly. Whereas with other electric providers that we've had in the past, it always took 45 minutes to an hour just to renew our plan, which was not time that I gave freely. So far, our experience has been good with Direct Energy.
Hi Heidi, we are glad that you are satisfied with the renewal process. If we can make your life easier, then we have truly done our job. We appreciate your business with us. Have a good day! - Emma
Reviewed Jan. 28, 2020
I’ve been part of Direct Energy now for almost 20 years and the overall experience has been great. The service is excellent and their reps are very professional and knowledgeable.
Hey Tricia! We love to hear that our customers are receiving amazing customer service, all while saving money on their monthly bills! We sure appreciate you taking the time to share this review, and we look forward to being your trusted energy supplier for many years to come! – Camila / Digital Care
Reviewed Jan. 28, 2020
I've been with Direct for a couple of years and the monthly bills have been good so far. Right now, I'm doing the free nights. But I had one interaction with a rep and it didn't go well. The customer service agent was asking me to verify information and I told her that I've been with Direct already for a few months then. I was confused on why I was getting a phone call. I told her that all of the information she was asking for was already provided when my service was set up. The total formality of the customer service agent was completely changed, and I just said, “Ma’am, you know what? I'm at work, so you have a good day,” and I ended the call.
Hello Crystal. Thank you very much for choosing us as your electricity provider that means a lot for us! We're really sorry for the inconvenience you experienced with the phone you received from us, thank you for the feedback, it will be escalated to the right department in order to avoid this happen again because one of our main objectives is to provide the best experienced for each one of our customers and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward. Have a wonderful day! - Camila / Digital Care
Reviewed Jan. 27, 2020
I heard about another energy company from a friend and I thought they said Direct Energy. So, I looked and it popped up on the internet. They had a good deal and there was an ad that said free weekend starting at 6:00. So, that made me call and sign up with them. I like their service. It's great and every time I’m talking to someone on the phone, they’re very friendly, nice and very helpful. And with them, my bill has gone over 100 one or two times but usually, it's been at a good price range.
Good morning Jasmine, thank you for sharing this awesome review with us! We are really glad knowing that you are enjoying your service with us, the free weekends plan is a great option for those who use more electricity during these days. Thank you for giving us the opportunity to be your electricity provider, we look forward to serving you for many years to come! - Camila / Digital Care
Reviewed Jan. 27, 2020
Direct Energy's customer service team was great. They provided solutions. I haven’t had any issues when I’ve had to call them. They also did great communication on email. Sometimes, they’ll send emails reminding customers about referrals. That is good. The billing is good too. I do automatic pay, so I get an email of when the next pay is. I've been with Direct Energy for about 10 years because I like the simplicity and the bills are not too high.
Diana, thank you so much for taking some time to share this amazing review! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for being with us since 2009, your loyalty and preference mean the world to us! - Camila / Digital Care
Reviewed Jan. 26, 2020
Direct Energy had a lower price which was why I went with them but since then, the kilowatt hours have gone up. I’d like to see some information about how to lower it back down. I assumed that they raised it because it was time to renew it.
Hi Brenda, we sincerely apologize for any inconvenience this rate may have caused you. We can certainly provide you the best plan that suits your needs and also reduce your cost. Please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Jan. 25, 2020
I found the two bills I got from Direct Energy a little wonky. I moved in on the 1st of November, and they gave me my first bill on the 22nd of November, so it was only 21 days. I’m under an automatic payment and I’m enrolled for the online services, so I called them and told them that they didn’t take the payment out of my account until December 20th. Then, it has been over a month since I paid the last bill, which was for the period that ended all the way back in November and I haven’t seen a bill yet. I asked the rep when I was gonna get the bill and she couldn’t help me. She said it wasn’t ready yet. She was courteous and nice but she wasn’t able to help me with the questions that I was asking. It was not that she didn’t wanna help, it's just that she couldn’t because she didn’t have any information.
I got the bill yesterday for November 22nd all the way through December 27th, and we’re already on the 24th of January. So, when I get my bill and it’s that long of a wait, it makes it hard for me to evaluate why my bill was so high or if I used a lot of electricity because of the heater or air conditioning. I don’t remember if we were doing a lot of laundry or if we were cooking a lot because of the holidays. So, I’m not pleased with how long it takes me to get a bill for the period that I’m being billed for.
I was averaging only 35 kilowatt hours per day on the first bill and on this last bill, it was 50 something kilowatt hours per day. We haven’t changed the way we live over a month, so I’m a little concerned that my bill went from $91 to $216. I can afford that and that’s okay, but there may be people that are having a hard time and they can’t afford that. That’s not a way to do business. Consistency is key and people need to know what to expect. When you can’t tell them what to expect, that’s a big problem. I’m gonna see when this bill pays out and how long it takes to get my next bill. I’m wondering if maybe they were adjusting because I moved in on the 1st of November, which was when I started my service, and was trying to continue it off the cycle of the last owners of the home. I’m gonna see if things start to neutralize or balance out and if it doesn’t and it stays crazy like this, then I’m probably gonna start looking for a new provider.
The power’s never gone off, so that’s a plus and aside from that, the reps have always been very friendly and kind on the phone. But the two times that I interacted with them, they kept trying to sell me this appliance and electronic protection plan. If we get a power surge and if something happens to my equipment, they’ll cover it for up to two years. I told them that I wasn’t interested and they kept pushing, and I don’t like that.
We truly apologize for the situation you have experienced, Ronald. Thank you for the feedback! We would love the opportunity to take a deeper look at your account and provide you a solution. Please reach us by phone or through our Live Chat department, it will be our pleasure to further assist you. - Camila / Digital Care
Reviewed Jan. 24, 2020
I had Direct Energy in the past and I came back to them after I sold my house and got a new one, so everything has definitely been good.
Thank you very much for your trust and loyalty, Anthony! We are happy having you in our family. Thanks for this great review and comment! Please feel free to contact us anytime if you ever need assistance, we'll be thrilled helping you out. Have a great day! - Camila / Digital Care
Reviewed Jan. 23, 2020
I’ve always had Direct Energy. My bill with them is expensive though.
Hello, Brian. Thank you for providing us with this review! We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. Please don't hesitate to give us a call or connect with one of our Live Chat agents. We want to help you understand the charges and bill, and adjust your plan, if necessary. Thank you, Brian, and we hope to hear from you soon. - Camila / Digital Care
Reviewed Jan. 23, 2020
Direct Energy came to my door and offered to beat the price of the company I was with. There wasn’t a lot of specials that they told me. They just told me I would save money, which was what they did. I wish I would have saved more but anything counts right now and I wanna pay less. It was a very good experience.
We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We want to apologize that your experience with us was less than exceptional. We highly recommend you to check we save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips this is going to help you to reduce your usage. We are honored to have you as a customer. - Emma
Reviewed Jan. 22, 2020
I moved to Texas and my sister recommended Direct Energy. She had maybe one or two issues where she needed an extension and she never had any issues with Direct Energy granting them or giving her a little extra time. So far, everything has been good but I was just a little disappointed. Direct Energy didn't notify me of the renewal time so I wasn’t aware until I figured it out myself. I could calculate my usage and I noticed that it was unusually high. When I started going through all 12 bills, I realized that the last two said month to month. I understand we should have some level of responsibility here too, but there should be at least an email reminding that it’s renewal time. It caught me off-guard and there is no other way for us to know unless they give us at least a message. But aside from that, I have no complaints. All my expectations were met and every single time I had to deal with them, there have been no issues at all.
Hi Marilin, thank you for taking the time to leave the great review and we are honored to have you as part of your Direct Energy's Family. We are deeply sorry for any inconvenience this month to month rate plan may have caused you. We normally send a renewal letter attached to the bill 60-30 days prior to the end of your contract also we send another renewal notice through your mail, email or text message. We are glad that we have been met with your expectations. Have a good day. - Emma
Reviewed Jan. 22, 2020
I've had Direct Energy ever since we've lived here and our expectations have been greatly met.
Hi Douglas, is great to know that met your expectations, customer satisfaction means everything for us. Thank you very much for this amazing review, one of our main objectives is to provide our customers with the finest experience ever. Have a great day! - Emma
Reviewed Jan. 21, 2020
I’m never home during the week, so the free weekends are the better option for me because that’s whenever I’m gonna be at home. There has been a 30% or 40% difference in my bill since using them.
Hi Alicia, we are glad that you are taking advantage of our free weekend plan, it seems that this is the best plan that tailored your current usage habits. We are honored to have you as part of our family. Have a great day! Emma
Reviewed Jan. 21, 2020
I called out First Choice for the other place because that’s who I carry my service with here in Texas, and then they redirected me to Direct Energy. I didn’t know that it was gonna be different till I got my bill in December. I’ve only had them for a couple of months, but it’s working out okay. I made arrangement to debit bill payment from my account and we started off at $13 and somewhat-cents which they deducted in December. Usually they email me when it has been deducted or when they’re gonna deduct, and I noticed for January, they didn’t email me anything. I said, “Maybe they added January and February’s bills together." But I already got notice that on February the 3rd, they’re gonna deduct $23 from my account.
So, I’m wondering if they deducted for January. If not, they’re putting January and February’s bill together. But I haven’t gotten my statement yet. I should get it in the next couple of days. I can verify by then if they deducted from my account this month or they’re just putting what they’re adjusting for two months. That’s what I’m waiting for. I would like to know why all of a sudden it went up from the previous bill in December.
Thank you so much for sharing your experience with us, Jessie. Our goal is 100% customer satisfaction. If there's anything that we can do to help you out, please do not hesitate to contact us anytime and it will be a pleasure to assist you. - Have a great day! - Camila / Digital Care
Reviewed Jan. 20, 2020
Direct Energy is doing a very good job. I’m pretty satisfied with everything I’ve experienced with them. Any time I've ever had to call was just to redo the contract. They were always very friendly.
Good morning, Nelda. We appreciate you being a loyal customer with us over the last years! And we love to know that you are enjoying the service you are being provided. Please be advised that your account is on a variable rate and is highly recommended you to choose a fixed-rate plan to have control about your rate. Please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad assisting you. Thank you, Nelda for this great review! Have a wonderful day! – Camila / Digital Care
Reviewed Jan. 20, 2020
Transferring our existing Direct Energy service which we've had for a really long time was really easy. Customer service was really helpful and kind. The cost has increased significantly since we started with them but then our expectations have been met pretty well.
Meredith, thank you for your loyalty to Direct Energy. We are glad that the transfer of service was easy. If we can make your life easier, then we have truly done our job. Have a great day! - Emma
Reviewed Jan. 19, 2020
I had high bills and thought of going with Direct Energy. It's pretty cool with them. I took advantage of the free nights. I'm satisfied with them. I like them.
Hi Seth, is great to know that you are taking advantage of our free nights, it seems that this is the best plan that suits your energy needs. We appreciate you are taking the time to provide us your positive experience. Have a great day! - Emma
Reviewed Jan. 19, 2020
We thought we were paying too much with our other provider so we went with Direct Energy and I'm happy that we switched. Everything is working out fine and their reps are always nice. We’ve been using them for 6 years or so and at one point, we locked-in to a 2-year rate. It was the price of energy at that time so it was really low at that point. But the price and contract that I’m in right now are not as good as it used to be so that’s a little annoying. Also, the website is a little antiquated especially the account part. It does its job but it could be quicker. The only other complaint is, and I don’t know if it’s a Direct Energy thing or a general energy thing, I feel like sometimes on the bill, you see all these different charges and you don’t know what they mean. They just seemed like they just threw them on there just to charge you more money.
Thank you for this great review, Sarah! We are truly sorry for the situation you have experienced about your rate price, we sincerely apologize, but unfortunately, we are unable to change current rates, because rates depend on the market conditions and we don't have control over it. Thank you for your trust and loyalty, we look forward the opportunity to serve you for many years to come! Have a nice day! - Camila / Digital Care
Reviewed Jan. 18, 2020
I didn’t spend much time with Direct Energy. I was never able to get them to send me information to my right email or number. So I was kind of blind knowing about the contract. They didn’t get my information right and I could never communicate. So there was communication issue.
Hello Yureisly. Thank you for taking the time to share this feedback with us, that help us to improve our service and work even harder to provide a great customer experience. We would love the opportunity to take a deeper look on your account and solve any issue you might have. Please reach us anytime by phone or through our Live Chat Department and we will work diligently to give you a solution. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed Jan. 18, 2020
I had been with my previous provider for quite a while and I wasn’t happy with the contract I had signed with them. So, I wanted to experiment and tried Direct Energy. I had phone interaction with their customer service representatives and the experience was pleasant. And now, I’ve had the service for about two months.
Hi Bobby, we are fortunate to have you on our team. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Have a good day! - Emma
Reviewed Jan. 17, 2020
We've had TXU for years and felt like we were getting robbed. My mom got a knock on her door one day from someone from Direct. I recently moved a few months ago and decided to give them a call myself. I set up everything online and didn't even speak to anyone. It was very easy. I've only had one bill with Direct Energy and so far it's been okay.
Hi Charlotte, we are thrilled to see this type of review. It is great to know that your experience with the web site was good and easy. We appreciate your business with us. Have a good day! - Emma
Reviewed Jan. 17, 2020
Being with Direct Energy has been a good experience. For two months, we exchanged to Just Energy but then we didn't like it and we went back to Direct. Customer service has been good so far.
Hi Juan, we are glad to make business with you again. We are honored to have you as part of our family. Thank you for taking the time to leave this amazing review. If you have questions regarding your account, please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Jan. 16, 2020
We had complained about what we had before 'cause it was a lot more than what the service was gonna be. I've been with that other company for eight years, but I was very disappointed when I was talking to them one time that we had some problems. So, I started looking for something and then my husband's friend told him about Direct Energy. I don't know much about the kilowatts and how much it is and all that, but the way the rep from Direct Energy talked, he made it sound good. He also said that if we keep it for a while and we if didn't like it, all we have to do is call and switch it back to whatever.
The cost is a lot better. I think I signed up for one of those deals that it's gonna be not exactly the same thing all the time, but it rounded it up to whether it's cold or hot, it's gonna be about the same. I like that. That way, you can budget your finance, know exactly what you're gonna spend that month. I told my daughter about Direct Energy and she's got it now. They just got it recently because she's been complaining.
Hi Yolanda, We are so delighted about having you as a part of our family. Thank you very much for this great review, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! We recommend you to check our save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your energy usage. Have a great day! - Emma
Reviewed Jan. 16, 2020
Little girls came by and talked to me about Direct Energy. They were nice, young ladies and they explained everything to me. I understood what was happening, and I was really being overcharged a lot by my previous provider. After I switched to Direct Energy, my bill has been cut down in half. They’re fantastic.
Hi Alma, thank you for taking the time to leave this incredible review. We are glad to know that you had a great experience with our sales agents and is great to know that you found the best rate plan that suits your energy needs. Have a wonderful day! - Emma
Reviewed Jan. 15, 2020
I was referred to Direct Energy and they had good things to say, so I tried it. The pricing was good and they offered free nights or free weekends. I've had them for a couple of months now and there's a difference in my bill. I had free nights on the first month, and now, I only have free weekends which did lower my bill by at least 30%. The plan is perfect for my lifestyle and I have student loans as well, so it really helps up.
Good afternoon, Santana! We sure appreciate you taking some time to share this review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! For future references, are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 of credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Have a great day! – Camila / Digital Care
Reviewed Jan. 15, 2020
A friend of mine recommended Direct Energy, and it has been pretty easy dealing with their reps. Their rates are also pretty cheap. Everything is working good.
Hi Alberto, thank you for this review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! - Camila / Digital Care
Reviewed Jan. 14, 2020
I've been with Direct Energy for four months and the bill has gone down. I put everything on auto-draft. I haven't had any issues. As long as I can set up auto bill pay, I have no complaints. That's my main requirement.
Hi Amish, we appreciate the time that you are taking to share your experience with Direct Energy. If we can make your life easier, then we have truly done our job. We are glad that the autopay option is perfectly working for you. Have a great day! - Emma
Reviewed Jan. 14, 2020
Direct Energy is good. I switched to Just Energy and I just got back with Direct Energy. I've been with them for seven years now and so far, the bill has been all right.
Thank you for those seven years being a part of our big family, Clayton! We highly appreciate your preference and the opportunity to be your retail electricity provider. Please do not hesitate to contact us anytime you need us, it will be a pleasure to further assist you. Have a wonderful day! - Camila / Digital Care
Reviewed Jan. 13, 2020
I’m very unhappy with Direct Energy. I do not like the whole situation that came about with them as they kinda slammed me. A lady knocked on my door and we talked about a certain plan. I agreed to it, and it was gonna be switched over on a Thursday or Friday. But when the day came for the switch to happen, they said they had canceled my order for whatever reason. Nobody could give me or the rep any reason why it was canceled. I ended up being with no energy for 24 hours and it was cold as hell that day. The lady didn’t get her credit and I was in the dark. I went back to my old provider and then a few weeks later, I got a call or a bill and I was Direct Energy customer all of a sudden. It was without my authorization and I'm guessing the lady never got her credit either. I'm stuck with them as I haven't found another company that I wanna go with yet.
Good afternoon Clint. We are truly sorry to hear that there was some confusion surrounding your enrollment and we totally hate knowing that you had a bad experience. We would like to have the opportunity to take a deeper look at your account to search the way to offer you a better solution and see if there's something that we can do to make you feel better. Please do not hesitate to reach us anytime by phone or with our Live Chat department and we will work on your account. Thank you in advance. - Camila / Digital Care
Reviewed Jan. 13, 2020
My brother currently has Direct Energy and he recommended it to us. This is our first home and there haven’t been any issues for me. Signing up was simple. I recently had to renew it so I went online, clicked a button and it was renewed. We have the plan where it’s free on weekends and it's great. My wife and I are only home at night on the weekdays, but weekends, we’re there. It's convenient to have.
Hi Duc, we are so glad that Free Weekends is the best plan that suits your energy needs. We are honored to have you as part of our family. Thank you for taking the time to leave this amazing review. - Emma
Reviewed Jan. 12, 2020
I previously had Direct Energy in my other apartment. I was staying in a house and then I got my own apartment back again. I signed up online and then I talked to a rep. The online process was pretty easy and they have really excellent customer service. Everything’s good. The bill is stable and comes regular, not too high.
Hello Paula. Congratulations on your own department! We want to thank you for choosing us and for sharing this great review! We're so glad knowing that we have been able to provide you a good overall experience and we look forward to continuing as your retail electricity provider for many years to come. Have a great day! - Camila / Digital Care
Reviewed Jan. 12, 2020
Everything has been fine so far with Direct Energy as my provider. I set up my service online and it was all done. The process was straightforward. Now, I'm saving with them.
Hi George, we are honored to have you as a customer. We are thrilled to hear that you are satisfied with your rate and that is the best that suits your energy needs. Thank you for taking the time to leave this amazing review. Have a good day! - Emma
Reviewed Jan. 11, 2020
I bought my house and I had a guy down the road that lives in the Commons where I stay. He said, “You ought to go with Direct Energy. I got the free night plan because I run my pool at night.” So, I went with that plan not knowing that in the daytime, it’s triple the price of energy and it messed me up a little bit. I changed the plan and after I did, everything seems to be going all right as far as the price. The first person I talked to was not helpful, but that was ‘cause I couldn't understand them. The next day when I had time, I called back in and the second person was great. So far, they're easy to get a hold of and it looks like it’s fairly decent on the LED circle price so far. Hopefully, they don’t change.
Hi Justin, thank you very much for your firsthand review of our company, we are glad to know that the new plan is the best that suits your energy needs. Here at Direct Energy, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a good day! - Emma
Reviewed Jan. 11, 2020
My sister has Direct Energy, and when I moved into a new apartment she recommended I go with Direct. I’ve used Pogo Energy which was a prepaid electric company, and Direct Energy is actually cheaper because I won’t have to put money on it every other day or every week. It is definitely cheaper for me having to pay my bills altogether at the end of the month, and I like that. And in the first month it was only $10 really.
The weather is nice now, so I just keep the AC or heat off during the day. And then on the weekends, if I wanted to, I could turn the AC on and it’s free. So I like that. The person that I was speaking to both times were very polite. They answered all my questions and weren’t very pushy on anything. So it was great. Direct Energy is a good company to go with and very affordable.
Hey Tianna! We sure appreciate you taking the time to share this review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekends usage quite a bit of money! We are so happy to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Have a great day! – Camila / Digital Care
Reviewed Jan. 10, 2020
I went with Direct Energy because they have free nights. I feel like their price is still too high even though it is free nights, but that is okay. Direct Energy can lower the cents per kilowatt. The customer service, nevertheless, is very understandable and they’re flexible as far as our payments.
Thank you for the kind words regarding your customer service experience, Jasmine, as we strive for the best in class service on each and every interaction. Thank you for taking the time to submit this review! We will work hard to continue providing you with an awesome experience! Have a wonderful day! - Camila / Digital Care
Reviewed Jan. 9, 2020
We've had Direct Energy for a couple of months now. They have cheaper prices compared to other companies. I noticed about a 20% difference. Their service is great too.
Hi Lawrence, thanks for leaving us such a wonderful review. We are thrilled that you are satisfied with our rate; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Have a good day! - Emma
Reviewed Jan. 9, 2020
I used to have Direct Energy in my previous address, and I read about them when I was in Houston years ago through some sort of advertising. I went with them this time because of my past experience with them and that they had an energy plan that offered free weekends. I also had other providers in the past but I like Direct Energy better. I feel like my billing has been lower. When I have talked to their people, they’ve always been very nice.
We are really happy for your trust and loyalty, Alejandro. Thank you very much for choosing to stay with us, we truly appreciate it and thank you for sharing this amazing review! Please contact us anytime you need us, we'll be here for you! - Camila / Digital Care
Reviewed Jan. 8, 2020
One of my friends referred me to Direct Energy so I got them as my provider, and their customer service has been good.
Hello Srikanth. Thank you for taking the time to share this review with us! Please be advised that you can take advantage of our Refer a Friend promotions by referring your friends and family to be a part of our big family. Both, you and the new customer, can earn a $50 Visa prepaid card! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. We hope you find this information useful. Enjoy your day! - Camila / Digital Care
Reviewed Jan. 8, 2020
I Googled energy and compared prices. I then went with the cheapest at the time, Just Energy. Their website is easy, and I'm doing the free nights. Overall, the reliability of our service is very good.
Hello Richard! We are more than happy knowing that we have been able to provide you great customer experience and we would love the opportunity to continue as your retail electricity provider for many years to come! Thanks for sharing this great review with us! - Camila / Digital Care
Reviewed Jan. 7, 2020
A friend referred me to Direct Energy, and I've been with them for three years. Bills change very little from month to month, so it’s good. I’ve had a good service from them.
Hi Amie, we are honored to have you and your mother as part of our family, we value your loyalty with Direct Energy. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! - Emma
Reviewed Jan. 6, 2020
I heard a lot of good things about Direct Energy and I needed electricity. It was my first time and I decided to give them a try. I set it up online and then the next day, I received light. Since then, I’ve been paying through my online account and their rates are good. I haven’t paid over $100, so I’m fine.
Hi Jennifer, thank you very much for your firsthand review of our company, we are fortunate to have a customer like you, we are happy to know that this is the best plan that suited to fit your energy needs! Have a wonderful day! - Emma
Reviewed Jan. 5, 2020
I used Just Energy in the past and Direct Energy is much cheaper plus, their customer service is better. The people I've talked to have been great. The service is reliable and Direct Energy has been convenient.
Hi Jordan, we are honored to have you as a customer, thank you for taking the time to share your experience with us. Here at Direct Energy, we strive to meet the needs of each of our customers. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have an amazing day! - Emm
Reviewed Jan. 4, 2020
My girlfriend has Direct Energy, so she put me on it. I had to call them to have the service turned on, and we've had a short and simple interaction. It was really easy to get started on it. I like the 12-hour plan where it's free from 9:00 PM to 9:00 AM. It's made my bill a lot cheaper, so it's saving me a lot of money.
Good Afternoon, Dillon. We appreciate you choose to be part of our family! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad assisting you. Thank you, Dillon, and have a wonderful day! – Camila
Reviewed Jan. 3, 2020
I like Direct Energy because it’s consistent. My price isn’t crazy. It’s been good. I've been with them for three years now, and I've dealt with their customer service a few times. And mostly whenever I had any blackout in our area, usually it was dealt pretty good and fast. They were pretty nice. It took a long time for my electricity to get back on, but it was mostly Oncor. So, that part wasn’t their fault. On my second year, I didn’t notice that I had got an email about my year being up and that I needed to renew, and then my energy went up. So if I would’ve gotten something in the mail as well, it would have been easier to know. But overall, everything’s been good.
Hi Nicole! Thank you for sharing this great review with us, we are more than happy to have you as a part of our big family! Our records indicate your account is currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month. In order to check the options available to your account please contact us by phone or with our Live Chat department and we'll be more than glad helping you to renew your contract. Have a great day! - Camila
Reviewed Jan. 2, 2020
I did research on different light companies. With Direct Energy, I didn't have a deposit which was pretty much what made me go with it. The rates and plans that they provided were good.
Hello Kenyon! Thank you for choosing us as your retail electricity provider! We are glad knowing that we have been able to fulfill your energy needs and we look forward to the opportunity to be your provider for many years to come! Please take care! - Camila
Reviewed Jan. 1, 2020
I renewed my contract with Direct Energy about a couple of weeks ago. It's been going good now. I like that I can access just about everything online, and if you call they'll help you right away. They'll work with you. And I hope they will continue doing what they are doing.
Good afternoon Ernesto, thank you for sharing this review with us! We work diligently in order to provide our customers with a great experience towards the service that we provide and we are really happy knowing about your overall satisfaction. We look forward to continuing serving you for many years to come!
Reviewed Dec. 31, 2019
I've been with Direct Energy for five years now and they're great. They’re reasonable and they do their job.
Hey Edna, we are truly happy having you as a part of our family! Thank you very much for your trust and for taking the time to share this awesome review with us! Have a great day! - Camila
Reviewed Dec. 30, 2019
I've been with Direct Energy for about a month now. When I reached out to them, the experience went pretty smooth. It was in one home and then it just transferred to a different home, and the guy made it go perfect. The guy that helped me was amazing. I haven't had an issue or anything yet. I hope it continues to go as well at this point.
Hi Glorionna, thanks for leaving us such a wonderful review. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words we appreciate your business with us. Have a good day! - Emma
Reviewed Dec. 29, 2019
I've been with Direct Energy since 2015 and it’s better now. I moved into a new house in the middle of October and I put in my request for my electricity be changed. I understand that sometimes, stuff goes awry. However, I got off work at 5:00, went to the grocery store because I was gonna fix dinner and I came home to my lights being off. I immediately called Direct Energy and the guy that I spoke with told me that they were gonna send it to Oncor as an emergency setup. I talked to him, not knowing that they close at 8:00. So, he did not send it over emergency. I called Oncor several times. Then, I called Direct Energy back. They were closed at this point.
The guy that I spoke to blatantly lied to me. He never sent it over to Oncor because Oncor never got it. So, me and my child spent the night in a cold, dark house. Also, my mother-in-law was over here at the time because she was caught up at my house at the time. So, I had Direct Energy on my phone and then I had Oncor on another phone.
I called ahead of time to let Direct Energy know that I was moving. They told me that I have to submit my ID, my social security card to verify I was who I said I was. I do it every time I move and I did all of that. Then, I told them the date that I was moving in. A couple of weeks out and I still didn't have my own electricity. All day that day, my lights were out but I didn't know because when I got out to go to work, the lights were on. I went to work, came home, lights out. The next day, when I got home, my lights were back on. I got my first electricity bill but I have not heard anything from Direct Energy since then. As long as my lights are on now, that's what matters.
Hi Myrtricia, we are terribly sorry to hear that your recent experience with service interruption. We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We want to apologize that your experience with us was less than exceptional. We appreciate the time that you are taking to leave your feedback. We are honored to have you as a customer since 2015. - Emma
Reviewed Dec. 28, 2019
I've used Direct Energy as our provider for three years now and so far, I haven’t had any problems at all. I also didn’t have any difficulty setting up with them.
Hi Kimberly, We are happy to have you as a customer, we value your loyalty with us. We really appreciate your feedback. Here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. Have a wonderful day! - Emma
Reviewed Dec. 27, 2019
I have been with Direct Energy since 1993 when it was then Energy of America, and I am okay with them. These two years, they have been charging me more than necessary, but, now, they corrected it. I invited 20 people within all these years, and Direct Energy gave me gift coupons. The quality of their service is good. I am satisfied.
Hi Paulos, thank you for taking the time to leave us this incredible review. Customer satisfaction means everything to us. We appreciate you being a loyal Direct Energy customer since 1993. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. We are glad that the inconvenience with your bill has been fixed. We are here for you at any time. Happy New Year! - Emma
Reviewed Dec. 27, 2019
I liked how Direct Energy had an incentive program for a $50 gift card to come and join them. I went with them and things have been good. Everything is really broken down. I recently moved and things are pretty seamless.
Hi Eric, we value your business with us, we are glad to know that you liked this great incentive. Please be advised that if you refer your family or friends you can earn $50.00, you can get more information at https://www.directenergy.com/refer-a-friend We appreciate the time that you are taking to leave this wonderful review. Have a great day! - Emma
Reviewed Dec. 26, 2019
It seems to be one of those companies that send people to peoples homes assuring they’re able to reduce the costs of gas bills making phone calls to their own companies (Direct Energy, in this case) and telling you what to answer. Enrolling in a contract that you must renew or else they make you pay up to 3 times the cost of a regular bill.
Hi Gabriela, I’m sorry you’ve had such a bad experience, we take all concerns raised about our sales practices very seriously and require that all our vendors ensure every agent is compliant to our policies and to requests made by the owner of the home that they are visiting. Furthermore, each representative is required to clearly identify themselves as being with Direct Energy and not the local utility, both verbally and by wearing the appropriate badging and uniform. We do not tolerate aggressive or forceful behavior from our employees. The Door-to-Door sales agents are employed by vendors that we partner with. If the Vendor training is the opposite of our training, we certainly need to know so that we can investigate their actions and take proper action. If possible, please provide the Agent Name, Employee ID or physical description of the representative that came to your door. Also, if you would like, we can add your address to our internal Do Not Knock list to prevent any future solicitation. Please feel free to engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Dec. 24, 2019
When I signed up with Direct Energy, told me that by signing up, I was gonna get a gift card after a month and a half for becoming a new member, but they never sent it. Also, the cost fluctuates a lot. All the Oncor charges are ridiculous. When I had to move right after I signed up because I was getting a bigger apartment in the same complex, Direct Energy transferred my service really easily.
Hi Olivia, we sincerely apologize as it is our aim to be as transparent with customers as possible regarding their accounts. We appreciate you are taking the time to leave this review. Please be advised that the delivery charges from Oncor are calculated on the amount of electricity. We would like to take the chance to deeply review what happens with your gift card. Please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com/texas It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Dec. 21, 2019
So this Meredith ** walked to my door. Reported to be a government official to inspect gas & electric rates in the area for surveys purposes. I was busy so I asked my 13yr old to assist her to confirm our address after I had asked her all sort of questions and confirm her identity. I later heard her asking my son about my date of birth so I immediately became suspicious & refused. I later received a contract that I had signed up with them with forged signature & date of birth. I immediately went out and she was nowhere to be found. I called to cancel, the 1st 3 reps I spoke to acted dum & stayed they couldn’t find my account. I then called the 4the time acting like I was confirming my account and walla; my account was found. I then asked them to cancel. That rep “Angel C“ was helpful. My question is that can I report her to the police for tricking my minor & signing a contract under my name?
❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 20, 2019
My experience with Direct Energy has been good so far. However, I had Just Energy before and it was cheaper with Just Energy.
Hi Jessica, we always appreciate customers who take the time to give us their feedback. Our rates are based on market conditions. We value your business with us. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 20, 2019
Renewing with Direct Energy whenever we move apartments has been really easy. I switch online and the process is extremely convenient. The rates they give are fair.
Hi Alexander, Our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. We appreciate the time that you are taking to leave this wonderful review. We value your business. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 19, 2019
While the person I talked to might have been outsourced by the company, I would still count them as part of the company. They called my house today at about 11 am. They wanted to talk to me about my Direct Energy bill (I don't have direct energy) so I know it was a scam. Which it's sad when a legitimate company is resorting to scamming innocent people and wasting their time.
The person I talked said his name was "Shawn and that he worked for Direct Energy" and that he thought we were being overcharged on our current energy bill etc. I told him that we aren't interested with switching companies and to put this number on the do not call list. He then said "Are you sure? I think there is just someone telling you to say this." I then said no one is telling me to say this and to put this number on the do not call list, he then said "I know someone is telling you what to say. I can hear them in the background." I then stated that if they didn't take the number off the call list that I was going to call the authorities. He then hung up. (Not surprising.)
I just find it shameful that this company gave out our phone number for scammers to call us on their behalf and then the people who represent the company are extremely rude, hostile and argumentative. While I don't have Direct Energy currently, I know that I will definitely NEVER use them. I'm still completely shocked by how rude he was. The whole experience has just soured my view of Direct Energy and if they hire people with this kind of behavior then I can only imagine what the rest of their customer service is like.
Hi Hannah, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please contact us with your phone number and we are going to be able to report this inconvenience and at the same time we can add your number in our do not contact list. Once again we are deeply sorry for any inconvenience this phone call may have caused you and your family. Please engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Dec. 19, 2019
I've been with Direct Energy for 10 years now for my electricity and it has been fine. I got the 12 months plan. However, the bill has gone a little bit higher the past couple of months than I expected.
Hi Vince, we are fortunate to have a customer like you. Thank you for your loyalty, we appreciate your business with Direct Energy. I highly recommend you to check our Save Energy Efficiency at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips you will find great tips on how to reduce your energy cost especially for this time of the year. If you have questions regarding your bill, please engage with our Live Chat agent from www.directenergy.com/texas It will be a pleasure to help you, and we look forward to hearing from you! ❄ Happy Holidays!❄ - Emma
Reviewed Dec. 18, 2019
I signed up for a promotional deal at my local Bj's wholesale Store in September 2019 for $100 GIFT CARD for switching my services from BGE to Direct Energy. I kindly allotted my time to the representative even though I was actually in a hurry. He looked up the rates and found out that my current services rates were actually a little cheaper. But, since he'd taken out his time and so did I, I still signed up. My mistake. Not only have I PAID the higher rates for months, but I've inquired about my gift cards multiple times only to be told #1 they would be mailing them out in 2 weeks (after a month and half of waiting when they were supposed to come electronically in 10 BUSINESS DAYS)! Ok whatever!
Called again #2: "The cards are arriving in the mail to your address next week". OK! Whatever, so after 3 month's of calling, now I'm being told that there was a delay in the shipping. Somewhere there was an error and the cards will be mailed out in the next 6-8 weeks. NEEDLESS to say, after all the LIES.... I FINALLY CANCELLED!!!! THE INCREASED RATES I'VE PAID, NOW DON'T EVEN EQUAL THE GIFT CARD LIE THAT I WAS PROMISED!!!! Word of the wise, stick to what you know...Deals can also be scams!!!!
Hi Sylvia, thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Your review is very concerning to us. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 18, 2019
I liked the Direct Energy package that I saw. The free weekends are truly free. Their reps made the experience really easy for me. I've been with Reliant just through Direct Energy and I save a lot more money. Direct Energy's service was awesome. I’ve never, ever once had to call to contest anything about my bill. When I needed time for renewal of my contract, it was just a couple of clicks from my cellphone and my contract is renewed again.
Hi Jennifer, we are so grateful for your kind words. Thanks for sharing your amazing review with us. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day! We are glad that you found the best plan that suited your energy needs. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 18, 2019
I was with Green Mountain way back and then I switched over to Direct Energy. Direct Energy had the best prices at that time. Right now, they still offer the same good service and the advisor app is very easy to use. However, their prices have increased and hasn't gone down since. I still pay approximately around the same amount, which is more now than before. I spoke to a rep a couple of weeks ago to get my bill lowered and they were able to put me on some plan, but it had expired, so they were able to put me back on some other type of plan.
Hi Steve, thank you for taking the time to share this feedback with us. We sincerely apologize, but unfortunately, we are unable to change the current rates, because rates depend on the market conditions and we don't have control over it. But don't you worry, every time needed we'll work with you in order to find the best offer based on your budget and energy needs. Please feel free to reach us anytime, it will be our pleasure to further assist you. Happy holidays! - Camila
Reviewed Dec. 17, 2019
So far, I've been very satisfied with Direct Energy and the rates I have been getting from them.
Hello Richard. Thank you very much for this awesome review! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. All the best and happy holidays! - Camila
Reviewed Dec. 16, 2019
I like Direct Energy's free weekend plan. Since going with them, I have noticed a difference in my monthly bill. The cost of their service is fairly reasonable compared to others. However, once an individual is a customer, one can't get as good of a rate as when one is switching over to them. There is a rate categorized for new customers and another set for existing customers. The same goes for promotions. They had a thing wherein a new customer can get a free Nest thermostat. But, existing customers with a contract up for renewal can't get that. They should still be giving offers to customers that have been with them for a while.
Hi David, we appreciate your loyalty to Direct Energy and we are honored to assist you with your energy needs. We appreciate the time that you are taking to leave this incredible review. We would like to take the chance to provide you a different option. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 15, 2019
We've been with Direct Energy for a long time and we have them set up as an auto-pay. We haven’t paid too much attention to what the bills have been and it’s hard to keep track of even knowing what the bill was since the credit card pays for the bill every single month and then the credit card gets paid. Then we looked at it and then we thought, “God, these are kind of high.” It was on a month-to-month type rate and so we switched it. We recently signed up for their two-year contract, and we also switched the heat from electricity. So, we're still doing it auto-pay, but the bills are lower than before.
Hi Rose & Steven, we value your loyalty with Direct Energy. We appreciate you are taking the time to leave this incredible review. It is great to know that you are taking advantage of the auto-pay since this really helps to pay your bills on time. I highly recommend you to access to your online account that way you can check the amount of your bill every month, also you can check your current contract from our web site. If you need help with your online account please access www.directenergy.com/texas We look forward to hearing from you. Happy Holidays! - Emma
Reviewed Dec. 15, 2019
This is my third year with Direct Energy and I haven't had any issues with them since, so everything's been good. I went with them because of the free weekends. During the renewal, they renewed it for me. They went over my plan and they were very helpful.
One of our main objectives is to achieve great customer satisfaction. We are really thankful for your preference and loyalty Lori! Thank you so much for sharing this great review! If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Happy holidays! - Camila
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com