Direct Energy Reviews

I’ve been with Direct Energy for three months and everything has been good.

One of my roommates referred Direct Energy. So far, the service has been so good. I go on the app to pay my bills. The app is pretty straightforward and simple.

When we purchased our home from another person, they were with Direct Energy and we just went with them. When I had a line that was hanging in the backyard, I called them and they told me who to call, and they took care of it. Their service was efficient and they do their job but they’re a little higher and they don’t offer you some perks that other companies do. A friend of ours are billed about 50 bucks less a month and they have the same amount of space as we do but they have weekends that has free electricity, like for washing. So, I’ll think about changing.

Direct Energy is cheaper than my previous provider. I signed up with them online and it was good. The service has been pretty good right now, and I've referred somebody to Direct Energy.

I’ve had Direct Energy for more than three years and the interaction with the reps has been well.

I’ve had Direct Energy for the past 10 years. I was shopping for energy and some person that I knew said he has Direct Energy. I told that person I’d call them, and at the time, a lot of other places do referrals like a credit referral and Direct Energy at the time had the least. So, that was the only place I can save. My rates was what impressed me most about their service. They were always really helpful as far as keeping my rates as low as they can. And I’m pretty satisfied with the plan that I’m on now. I’ve had several questions beginning of the year because I moved a couple times this year and the team at Direct Energy was able to help me. Everything was always great. My experience has been really well.

We had another energy program, and then Direct Energy bought it. The electricity seems about the same, except that Direct Energy has more online stuff. I like that it emails me and texts me updates. I can just access my bill from my cellphone. We got signed up for 24 months, and we got a free Amazon Echo Dot. I talked on the phone with a rep for a really long time, and he was great about getting set up. He was very professional and understanding, ‘cause I had a bunch of questions since we were moving to a new place. Direct Energy works well for us.

Some friends told me about Direct Energy and they said they were cheaper. I called Direct Energy and ordered and they got it hooked up. And they are cheaper.

A friend talked about Direct Energy and said it was good. I signed up and it was a little difficult due to a lot of miscommunication, but since then, it was worth doing. My first contract was for one year and I renewed it for two years. The service has been good.

I’m very pleased Direct Energy's service and the price. I’ve not lost any service due to storms or anything like that at this point.

With Direct Energy, I can access online, so I didn’t ask a rep to change the plan when I noticed a discrepancy. The person whom I spoke with told me it was 11.09. But when I opened it online, it was only 11.07. He offered me the different plans that were available for Direct Energy. This is second time that this happened. But I like Direct Energy. I am a contented customer. But the customer service should offer a better plan so that the customers can stay. I'm doing my best to pay everything automatically, so they should offer me the good one.

The Direct Energy agents that were in my home told me I was gonna have flat, fixed rate and that my bill would be cheaper than the ones that I already had, and that everything would be inclusive. It ended up being $200 more than what my other energy company would have charged me. Not only that, there was a bunch of fees that was passed on there that was not disclosed to me as well. The big shocker was $140 CenterPoint carry fee or delivery fee on top of everything. They screwed me bad. I ended up with a $500 electric bill when I should have nowhere near $500. They breached their contract when they lied to me. As a result, I have switched energy companies and they will be changed within a week.

When I moved into my house back in 2003, I signed with Direct Energy and I've been with them ever since. I like the plans they offer and their pricing is good. When the contract was expiring, they gave me a call to see if I wanted to continue on a month-to-month or to pick one of their good variety of plans. I chose one of the plans and I'm happy with it. They went over the details with me and it was fine.

I called T U Electric and I set service up and then those scammers tried to scam me out of my money. And now, T U Electric put it on my credit because they said instead of me cancelling it, I put them on hold. I decided to not do business with T U Electric. Never again. I asked an electrician which carrier he had and he told me it was Direct Energy. I've had Direct Energy for two months and it’s been fine.

It’s been a pretty good five years with Direct Energy. They are a lot cheaper by 150 a month compared to my previous provider.

Direct Energy's website layout was simple and user-friendly. The Echo Dot that I got is really helpful and useful, and that’s another big thing that they did right. Plus the weekends for free, and there are more options with them. Everything went pretty good as far as what I need the service for.

I've been with Direct Energy for over a year and it's helpful 'cause they provide military discount. The team was very friendly every time I deal with them.

I had Direct Energy for about 3 months and I was very happy with them. Everything was taken care of and I had no problems with Dennis on a professional level. However, I moved to Garland and they don't accept any competition so I had to cancel. I didn't know a town could do that and I was mad that I had to leave Direct Energy but my hands are tied behind my back.

I heard about Direct Energy from the internet and I got it for the free nights. My only issue is that it's kinda weird paying the bill online. I’d like it to be more streamlined. It’s hard to see what my actual bill is although they send me an email that I owe them this much money. But other than that, Direct Energy is fine.

When somebody from Direct Energy came to my door, they gave me the free weekends option and showed me what I was paying for my other bill. I’m happy with Direct Energy. Their team has been knowledgeable and I have lower monthly bills.

I was very satisfied with Direct Energy. The service was good. I liked it. I used to be with them from years ago. But I moved back in with my mom, and she was already with Reliant.

I was looking for a different power company and I found Direct Energy. They have better price and I've had no issues with their customer service representatives. Our interactions have been good and they have been very professional. I'm satisfied.

I had Direct Energy for my rental house when I needed short-term energy to where I could get the house cleaned up, shown and sold. It wasn't cheap but everything worked out fine.

I’ve always had really good service with Direct Energy. I used to have them when I lived alone and then I had a roommate but now that I live alone again, I have them back. When I signed up again, I did it all online and it was easy.

One of the Realtors gave us a false statement about the actual rate of Direct Energy. We tried to call them, and the lady we spoke with said that she will take care of it. And then I tried to call them back to see if everything was okay, but then they didn't call back nor answer my phone calls. So, I'm not sure what I needed to do. But at this point, I really do not want to change providers because the cancellation fee is a lot to take. Right now, I have no choice but to change to a different provider, and I had to put my foot down. I had a previous provider at one point. And then we had to switch to Direct Energy because they gave us a deal, but that didn't go as promised. If they make it right, I will stay as long as the lady keeps the promise that they actually gave us. Still, I'm dissatisfied right now.

Before getting Direct Energy, I had Green Mountain. I liked Direct Energy better because of the military discount they give as everything's a bit cheaper. When I had to do a transfer, everything worked out fine.

I've been in Texas for the last three and a half years, and I've only been with Direct Energy. There are no hidden fees, and I like the weekend power-free option. Also, their rates are very good. Whenever I called them, they gave me good response. It was an excellent experience. I’m pleased with them. I recently referred one of my friends and he’s already using Direct Energy, too. He got reached out for a one-year plan and that weekend power-free.

I have four rental properties and I pay for all the electricity there. Direct Energy has all of my energy except for a commercial building that I'm thinking of switching. They provide better value and from what I remember, I was paying more with TXU. Interacting with Direct Energy has been great too.

Direct Energy is the only provider available in my neighborhood and I have a great experience with them. Their representatives are good and the service is good overall as well.

My mom is a Direct Energy customer. She had this thing where there would be $50 off for referring someone and I did that. I’m at home a lot during the day. So I figured that it would be a little bit more advantageous for me to just use the plan that was a lower rate throughout the week. I’ve never had any problems with Direct Energy.

I was looking for an energy company that I could pay by the month without a long-term contract, which was easier. I was also looking for prepaid in the beginning. I went online and found Direct Energy. They’re customer-oriented, while the other companies are not. In Kaufman, I was with TXU, which I detest, and in Dallas, I was with another company. Direct Energy is much better to talk to. If you have a problem or if you need a few days to pay your bill, you can call them. I like the weekly report on usage. Working with Direct Energy has made life easier. I would highly recommend them.

It’s all good with Direct Energy. Everything I’ve done has been online and it has been easy. I went with them because of the cost. It saved us, in the past month or so, maybe $30 a month. We haven’t been on there very long. So, it’s only, just now, we got a full month’s worth of bill.

Everything's good with Direct Energy. I kinda got fed up with another energy company, so, we looked in The Greensheet and we went with Direct.

The carrier that I was with had a higher cost plan and they had told me when I had renewed, to just kinda keep checking back because they would have lower rates come up, that the rates could change and I could always switch into a new plan. One of the things I liked about what I had with my previous carrier was the fact that everything was built into one. You knew exactly what you were paying. But as I started looking at some of the others, Direct Energy seemed a little bit more easy to read and to tell what you are gonna be paying, and they had a plan that I liked. It's been seamless with Direct Energy and I've recommended them. The monthly bills had changed a little bit. They went down slightly, about $50. The online process was also very easy.

Direct Energy is my first energy provider and is recommended by a friend. When I showed up on my first day in my apartment, it was already hooked up so I didn't get to see any installation. The cost is not bad. I chose the free night plan, from 9 PM, 12-hour plan. So it's pretty much a plan that works for me.

Direct Energy was passed down to me, but I set up a new account because the previous owner thought that I cannot use the same account. The enrollment process was super easy and good. Direct Energy is a good service. As far as the customer service, it is not like a long wait for 800-number. It’s a pretty fast process to get hold of somebody.

Direct Energy said that we would be saving on the weekends with them. It would be free from after 6:00 through the weekend. But we seem to be paying the same and maybe more. It’s just a disappointment ‘cause we're looking at the bill and we don’t see the difference.

I’ve used Direct Energy for years and because the service plans weren’t as good and someone else had a lower rate, I switched. But I'm using Direct Energy again. I just ordered my service, and I did it over the internet. The process was easy.

I've been with Direct Energy for about two years and I’m pretty much satisfied with their service. Working with them has made my life better.

We have Direct for 2 years now. They’re very comparable to another company we had in the past. Now, everything is going well. We pay everything online and it's seamless.

My dad recommended Direct Energy to me. It’s been working out good with Direct Energy and I haven’t had any problems.

I've been with Direct Energy for years. I've always been pleased and they always adjusted my plan. However, we had an electrician come out to see if there was a problem in the house because I noticed my bills were really high for the last year, and then when I went on my account online and noticed that we were on a month-to-month plan now and we're paying 17.6 cents for over a year, I was like, "What? That's what I'm paying? Why didn't Direct call me or adjust my plan?" I switched plans to keep my prices low. I just went on and found a fixed-rate one. Back when I had them at a different house for 24 years I've had to call them once or twice for an issue, but I haven't had to call them here in five years at my new house. I didn't want to switch companies and research and stuff, but I wish they notified me that they could help me out with a better plan instead of waiting for me to call or reach out. I feel like it cost me a lot of extra money this past year.

We searched for energy providers and looked at the price or rate, and we went with Direct Energy. We've had them for 6 years now and it's been fine. I like that they send out the usage reports so we could see what's being used and where it's going.

The service of Direct Energy is very good. It's stable and reliable. I was happy with them and my lifestyle is easy since I make my contract with them few years ago. I took what they call the fixed price. It's affordable and workable for my case because I'm by myself, and I have a limited consume kilowatts. Every time when I moved, when I changed my apartment, I dealt with their customer service team. They did a good job in terms of transferring my services. And then back to back. Once I put a month of it there, I started immediately the next month. They are really professional.

I had Direct Energy with my ex-wife and when we got separated, I went ahead and went back with the same service, and I’m now coming around on my fourth year of having them. Price-wise, as far as my bill goes monthly, it’s been lower than what I used to have with the other company. Everything’s been good and I would recommend and have recommended Direct Energy to someone already.

I needed to get electricity, cable and internet, and Direct Energy is one of the companies that do it at the apartment. I’ve been with them for three years and mostly, the bills are a little down in the winter time and up in the summer. For me, it’s not a big deal ‘cause it’s a small amount of money. I signed up for where they just take the money out of my account, and then they say, “This is how much you paid.” It doesn’t bother me very much.

My wife set up Direct Energy for the house. And then, I got another Direct Energy meter at my shop, which is the street number right next door to me. Signing up with them went fine. My wife pays bill for the home while I pay the one at my shop. I do it on the app which is cumbersome to work through at times. It could be simplified a bit more, but it’s fine.

I had a pretty good experience with Direct Energy. I like them better than Reliant. Direct Energy made it a little easier to pay. There was a time that I took advantage of their special offer but it expired. Other than that, I was satisfied.

Signing up with Direct Energy years ago was good. However, my bills are higher the last couple of months so I switched over to another company yesterday.

At the time I signed up with Direct Energy, there was a promotion and it was a good price. Their representatives have always been positive and really nice. They've explained everything well. I have been using them for about two years now. And I have recommended them because I am fine with them.

We’ve been signed up with Direct Energy for a few years and they have a great team. Everything’s good.

A salesman was going around the trailer park and trying to do the Direct Energy. I was not happy with the one that I had. But since I had Direct Energy, I'm very happy with them. The only time I've ever had a bad experience with this past month was when I mailed my light bill in, and they never received it. So, I had to do it with debit over the phone. Whenever we call in, it takes too long, and they have the recording and I don't like that. I don't like being put on hold so much.

I’ve had Direct Energy for going on 4 years now and it made my life easy. They take it all out, and so I don’t have to worry about paying it every month. I like the email telling me how much I’ve used, which is nice. I also seem to save a lot of money compared to what I heard a lot of people talk about. Before, we had the free weekends and nights and that was nice to have ‘cause that’s when one spends most of their time at home. Moreover, the team at Direct Energy does everything that I ask them. As far as any question I ask, they can answer it quickly. So, in this day and age, it’s been good.

I’ve been with Direct Energy for a few years and so far, everything’s okay. I would recommend them.

I’ve been using Direct Energy for some time now, and there have been no issues. Over the past 8 to 12 months, my bill has been steadily climbing. I don’t feel like they seem to change that much, but the bill has increased. I work in the consumer industry myself, and we just had a rate increase on our product in June. So, I get that. It's been fair. Last month, I thought I made an online payment with Direct Energy, but apparently, it didn’t take it. I never called, but then they called me and said that the payment was late. So, I had to pay it then.

I got to know about Direct Energy through a friend. They were also the most common provider in the province, so I decided to go with them. So far, I just call them to pay the bill through credit card and I haven't had any trouble or issue with the electricity.

I've been with Direct Energy for a few months and it's going pretty good. Their reps helped me with signing up and it was really easy. So ffar, I’ve gotten all of my bills and it has been lower since having Direct Energy.

I've had Direct Energy for about six years and it has been fine.

In Texas, it’s weird as one has to pick their own electric company, and I just picked the first one, which is Direct Energy, off a website when I needed to get electricity set up in my house. I signed up online and it was excellent. It was a very easy process. I've had Direct Energy for almost 4 months now. My bills now are much higher than when I was in Mexico with a different provider, but Direct Energy is much lower than when I lived in California. I get the occasional blackouts. I don’t know if it’s the electric or my appliances, and I have to go up, for example, and plug and unplug my microwave about once a month. It may be because of the way the house is built, so it’s weird but I would recommend Direct Energy.

I used to have CenterPoint Energy and it was really expensive. It was around $40 during the summer. But Direct Energy has really good rates. Their customer service is great and they answer the phone really fast. I like that. The first time I signed with Direct Energy, they gave me this smart thermostat. I have it inside the home and it’s really good because before you get home, you just turn on the AC, and it helps a lot.

We've been with Direct Energy for a long time. Their team has been really good and they respond very fast. The rate was fixed and it became cheaper when we went with them. I'm satisfied with the cost and service and it's easy to pay my bills online.

I was living in East Texas and when I was living there, they only used one provider which was a local thing. It was weird how they did it. Then, when I moved, my sister recommended me to Direct Energy and I signed up with them. My experience with their rep during my sign up was cool. He didn’t say much and he just kinda got it going and answered all my questions. I have them for about four months now and so far, I'm liking Direct Energy. I'd recommend them, too. I’m satisfied with my bill, especially the bill that I got the past month. I thought it was gonna be higher. And compared to them, my previous provider's service was horrible. The bill would go up and I couldn’t go anywhere. I was stuck there and I couldn’t get anything else.

I live in Odessa and I have a place down on Oak Creek Lake. Direct Energy is the same provider for both of them. I sit there at my house and I have electricity in it. I turn the lights on and they always work. I go down at the lake house only on weekends and I only power when I'm there. When I leave on the place on Sunday night, I flip the power switch. That's a good deal for me. I'm totally satisfied with Direct Energy and I would recommend them.

I went on Power To Choose, and found Direct Energy through there. The reviews seemed pretty good that I looked them up. It was their price per kilowatt hour that made me go with them. I've gotten two bills so far and they were kinda lower than I expected. So that's good. They also have free weekends and nights, which help the bill be lower. I've called customer service to change the card for autopay. They were really helpful and they got it done pretty quickly. I haven’t had any issues thus far, and they’ve been helpful with payments.

I heard about Direct Energy online and I wanted to try something different. My bill is still high though so it doesn’t even matter.

I won’t recommend Direct Energy. They tricked me to switch over from my carrier by offering me an Echo Dot that I never received. Now, I owe my old light bill company $400 for breaking the contract and it's going on my credit. Also, my bill is higher with Direct Energy than it was with Reliant. It is $120 a month. They probably will charge me a fee if I break it off with them. It’s a game they play and they’re playing with me. They know what they are doing. They know I need electricity. If they already got the lowest rate, they didn’t have to put any gift in front of me. I don’t really care about the gift but it was the simple fact that the tactics they used to get me to switch over were underhanded. If they were not gonna honor their word, then they shouldn't even put the word out there.

I decided to use Direct Energy based on a recommendation and my neighbors, too. They’re better than my previous provider. My bill is a bit low now and we had better communication with them. So far, everything has been going great with Direct Energy.

Direct Energy has been awesome. Though the electric bill has been going up for a while, I've been very satisfied.

My friend introduced me to Direct Energy and right now, we have electricity from them. So far, so good and we like how everything is going. We chose their free night promo so we have a 12-hour free nighttime. It is awesome.

I've had Direct Energy for years and my bills were lower with them than when I was with my previous provider. But right now they're high.

I've had service with Direct Energy for four years and my experience has been fine so far. Overall I would recommend them.

I've been a Direct Energy customer for more than two years now. I noticed that the bill is a bit higher whenever it’s summer and if I'm not using a lot energy, my bill is low. I do my interactions with them over the phone and everything has been fine, so far. We had a chance of changing to another company, and because of the rates and the customer service we have received from Direct Energy, we decided to keep their service.

A rep for Direct Energy came to my daughter. He was telling me about all the free nights that I could get, and my bill was gonna be the same price as it was with the other electric company. They let me add my daughter onto my account. That’s something I haven’t been able to do in the past and she stays in a different address. They were very professional and nice. They helped a lot and were really good. I enjoy talking to them because nobody was rude, and they had answers to every question that I asked. Their program is wonderful ‘cause I work overnight but on my days off, I’m up at night. I got weekends also. That’s perfect for me. I wash on my off day. I had them during the winter time and my bill was real low. I have recommended Direct Energy to other friends and family members.

I switched to Direct Energy when they did the Nest promotion. If you switch over, you get a free Nest thermostat. I've been with them for at least 4 years and they lowered my kilowatt per minute. With my electricity company before, my bill was about 400. I haven't seen the bill with Direct Energy but it's only anywhere from 200 to 300 in the summertime.

We've had Direct Energy for about nine months and haven't had any issues with the power. It's more expensive in the summer though but that's 'cause we run an AC in the house. But other than that, I'm happy with Direct Energy.

I just signed up with Direct Energy and have received two bills so far. The first bill was $60-something and then the last one was 314.72 which was extremely high. I'm hoping though that it's because my landlord doesn't fix anything which is also why I'm moving. Also, Direct Energy was supposed to send out a $100 gift card. They said I should have received it within three to five weeks but I never did. Then now that I'm moving, they're not gonna give it to me because I have changed plans with a lower rate. That really sucks and that doesn't make any sense to me. If I was supposed to get it because I signed up, then I should still get it. Although the interaction I had with their reps was okay, there was miscommunication. They should make sure they know the information that they're giving to the customers. I'm a single mom so I was really looking forward to that.

Our original electric company got bought by this company, and I wish they had not. I have had nothing but problems after problems with this company. I call in and get a differ answer every time I speak to someone different. They lie and don't keep their word on things. I am so over this company and will be switching to a new company as soon as possible. I would not wish this company on my worst enemy. Absolute headache is what this mess is. I ask for a Manager and they just send me to someone else who claims to be a supervisor and then after speaking to them and oh they can't fix the issue, the manager is conveniently not available. I am telling you this company should not be open. Run, run, run the other direction. Don't be pulled in by their lies.

Everybody says Direct Energy is a good light company. My brother has Direct Energy and has told me about them. I switched over and they gave me two gift cards. Their rates are not that high. I have a big house and there's about $200 a month difference from my previous provider. It helped me out a lot.

Signing up with Direct Energy was super easy and quick. Everything was pretty clear. Online, I had no problem figuring out the pricing or what different kinds of plans they had. I haven’t had any issues with Direct Energy. My experience has been good.

Direct Energy is nice but something happened on my two bills to where I thought I owed more than what I actually did. So I have a few hundred dollars in credit. They're kinda holding on to my money. I have Direct Energy at two different residences. I’m gonna have some renters in pretty soon in one of the houses, so the electricity’s gonna be turned off pretty soon. And Direct Energy needs to send me my money back. I’ve told them that I’ve gonna leave it on until someone turns it on because I wasn’t sure when I was gonna get a renter in. But I just found out this week that I’m gonna get a renter this weekend. So, I need to get in touch with Direct Energy.

We just switched from Ambit Energy to Direct Energy and we’ve been with them for just one month. We checked the bill online and Ambit was charging us less but the service with Direct ENergy has been okay so far and I would recommend them.

I’ve had Direct Energy for about 7 years now. We’ve always had higher electricity bills for as long as we can remember. So ultimately just thought our usage was the issue. It wasn’t! It was our rate! We’ve been paying nearly 3 times as much worth this company. They raise the rates without notification. You think to yourself it was just a bad month. But in reality we’ve overpaid $200-$300 per month for nearly 6 years. That $18,000. Insane!! When confronted about it they said they could give me a rate 60% less than I’m currently paying. I should sue them. I want my $18k back.

My experience with Direct Energy has been good and easy-going. Their quality of service has been very good. I am on a plan and during evening hours, it is free. All in all, I'm satisfied.

After comparing rates among all of the companies, I saw that Direct Energy had competitive prices so I tried it. I've had it for about four years now and the service is good. My bills are lower by $60 to $100 in the summer. But also, I changed the thermostat. Then whenever I speak with their representatives, they have always been very kind. The issue, however, is with the people they contract with. I had a leak on my water heater and I have the insurance for that. I called Direct Energy, then they gave me the number for somebody. This person did not respect the agreement and charged me for the service. It’s not Direct Energy's fault, though, it's just the people are not respecting their contract with them.

I've had my service with Direct Energy for years. They are my electricity provider and I pay them with checks.

Green Mountain screwed us over so we went somewhere else. I applied for Direct Energy over the phone and the process was quick and easy. I've had it for a little over a year now and I have free weekends so I get lower bills. Other providers have you on a plan for a year and keep up with it, while the other ones, they always go up after the first year. With Direct Energy, they let me renew and get a better rate once my plan was up.

I got Direct Energy in 2016. When I moved into a new community, Direct Energy was one of the first ones they offered. Normally, the service is good, and any interaction with their reps has been pleasant. Two days ago, however, I looked at the bill and noticed that it went up, $60 difference. I haven't done anything differently than I normally do so I would call them to find out what was the difference.

There was a recommendation for Direct Energy from my apartment complex. Everything I’ve done has been over their website. My experience with Direct Energy was super easy, as far as choosing plans and payment online.

I've been with Direct Energy since 2012 and my experience with them has been good. They're cheaper than other providers. They would also call and ask me if I was gonna renew the service, what I wanted and how much I wanted to pay.

I would recommend Direct Energy. Their representative was good and signing up was pretty easy. But for me, it was all about the contract pricing. We’re home all the time and want better pricing per kilowatt, not any special gift cards and not day or night.

Accidentally discovered that my account is with Direct Energy since 2015, do not remember signing up with them. Their Rates are Hugely, up to 7 (Seven!) Times higher than other suppliers. They are taking advantages, stealing from unaware consumers, especially senior retired people on fixed income like I am. Their Customer Service is very poor: long phone delays, incompetent agents, refuse to connect with a manager. Their reply to my email complaint is multitude of daily generic marketing useless meaningless emails which never stopped!

It’s been super easy using the website of Direct Energy and the emails are really convenient. The bill is also always the same time, which is really helpful. My bill has been way cheaper in Texas too. I was in Rhode Island and everything is cheaper in the south.

Back when I was 18 years old and I had just gotten my first apartment, my landlord recommended Direct Energy as I had low credit history. He said I was highly likely to get approved there. Back in the day, interacting with their reps was really bad. When I lived in a mobile home, I remember getting billed for $500, and I was not making a lot of money. I would ask them why and they'd say, “Your computer or your TV is sucking up a lot of energy.” They were threatening to send me to collections if I didn’t pay my bill. Now, it’s gotten better ‘cause they have more technology. They’ve also gotten better now that I have an actual house. Response time is okay, though sometimes it’s a little difficult to get a hold of them.

Direct Energy is a good electric company. I was able to pay when I was essentially able to on the bill, so I switched to them. When I deal with their reps, it's been pretty straightforward and I'm satisfied. Direct Energy has always done me well, and I've been satisfied since I started using it.

I was trying to find the cheapest rates and decided to use Direct Energy. So far, everything has been going okay. However, I paid $86 for one month, and then the following month, I paid $141, which was strange. I called about it, but they weren’t able to answer my question and I had to pay the bill.

I went with Direct Energy's short-term contract because I was only going to stay in the apartment for three months. Everything was really good.

I checked online and saw that Direct Energy had a good price. They are cheaper than last provider that I used. With Direct Energy, I can pay less. So, it’s good for me. Their reps were friendly and explained clearly what we have from the beginning when I asked about the contract. They explained in detail. If I have any question, I call in, and they explain again until it helps me to understand. So, I like it.

Currently, I'm using Direct Energy for a residential property and everything has been fine.

They overcharge for services which is a legalized scam. If you are on my bill anymore it's fraud since I canceled and will take it to a higher level and get an attorney. Need a class action lawsuit against this shady company. They charge excessive fees which they know to be way higher than normal to get extra money and most people don't understand how this works so they get taken advantage of completely. DO NOT go through Direct Energy Services. Over the last year alone, I want my 1560.00 you stole from me since RG&E told me it's been 130.00 more a month through you which is absurd. Give me back the money you STOLE from me.

I was in a time crunch to get my apartment situated and some friends said that they had Direct Energy. I called them and interacted well with their rep. He was very informative and explained what I needed to do. However, I’m still a little confused as far as what would be the best pricing for my energy needs. No one’s living in the apartment right now. I’m in the military and I'm gone for training. I’ve been gone since mid-June and I am still paying more than 100 dollars a month. I don't understand why it was costing so much money.

I've been with Direct Energy for three years. My interactions with their team have been helpful. They answer my questions thoroughly and are easy to get in contact with.

Direct Energy was walking through my apartment complex and I decided to give them a try. I needed a cheaper light bill and I switched about two months ago. Direct Energy’s bill is just a little bit lower than my previous provided because it’s summer and it’s hot. Everything's perfectly great right now. We'll see what winter time brings. I'm happy with Direct Energy and I’ve had a great experience.

My son in the process of me getting Direct Energy. He guided our way and I followed the leader. Everything is fine and I don’t have any issues or complaints.

I like Direct Energy. I used to have a different electricity or natural gas provider but when I switched to Direct, I noticed I pay less money. I'm gonna hang with them for quite a while.

I own the house that we have Direct Energy. I had a renter for the last two years and he purchased it. When his lease was up, I changed it over into my name. Then Direct Energy put it in my name and gave me a good price. It’s costing me about $100 a month. However, I haven’t been able to track it like I have intended to because we’ve been so busy. But the air conditioning is on all the time. I also got something in the mail about something that they ordered for me to track everything. So far, I’m very happy with Direct Energy.

I've had Direct Energy for quite a while and I've always liked lower rates, but I don't suppose that's gonna happen because it's been so hot all this month. So our monthly bill's been a little higher.

I was using Reliant and Direct Energy’s rate at the time was much cheaper. We signed up a year ago and I did everything online. Navigating the website was great. The service has been good and they would follow up if I’m behind and would call. However, whenever we have any failures or anything, I can’t call Direct Energy to get it squared away, because they don’t service the lines in our area. The first time it happened, we called Direct Energy and they told us we had to call Reliant. Reliant then turned around and sent out the repair equipment. Getting the service back and running could take anywhere between 30 minutes to 2 hours. Nevertheless, I’ve got a good deal. People should get them.

Direct Energy was recommended to us by the previous owner of our home. We’ve been here in our home for about six weeks now and as far as I can tell, Direct's very good. We can see what our bill is online prior to the actual receipt. I would recommend them.

I used to pay $130 with Direct Energy before, but now I'm paying around $220 and sometimes more. I'm in a contract, so there's nothing I could really do about it, other than switch companies and then pay the cancellation fee, which I am planning on doing sometime soon. The last time I was in contact with Direct Energy, I wasn't too happy because they cut my services off. I told them I was gonna be switching over, but there was no set moving date. But the lady put in the moving date, but there's no home on my property yet. So, they ended up cutting off my electricity, not warning me a bit or letting me know, and I had to pay the reactivation fee. It wasn't a good experience and that made me want to switch over. My experience with Direct Energy was good until this happened.

Direct Energy was recommended to me by the people in my apartment and I went with them because of the weekends. They asked me which days that I think I would be using more electricity. I told them the weekends, so they told me that weekends could be free for me, which was pretty good. My questions were always answered and if not, the reps would called me back promptly. So far, everything’s been working really good and I have had no issues. It was nice getting that Echo Dot too. In a way, you’re getting it for free and I like how you’re able to ask about billing questions.

Direct Energy's service is better than some and about the same as others. Their customer service has been good. They sent me an Amazon Echo thing, which I can't get to work for some reason. But it's been a good experience.

I switched over to Direct Energy as their rates were a little but better than my previous provider. By transferring over, I wasn’t penalized. Direct Energy absorbed the cost. And then, they gave me a $50 credit on my electric bill. But one thing that I've learned is that there is a surge charge that Direct Energy charges all its customers.

My wife set up the account with Direct Energy and we've had their service for a month now. We haven't had any issues and I would recommend them overall.

I had Direct Energy two years ago. I decided to go with them because I like the free weekends.

I liked Direct Energy’s prices and I’ve been with them since 2009. Their reps were very professional and I love the app. It tells you how much energy you used as well as the breakdown of each month. I’m very satisfied with Direct Energy.

We've tried other electricity and natural gas providers and they were too expensive. I went with Direct Energy and the cents the are charging me per kilowatt-hour are not too high like the providers we had before. Through all the years I've had the service, I've had lower bills but this month's bill went higher because they got my kilowatt to be more expensive. Apart from that, everything has been okay with Direct Energy. I'm satisfied with the service and I've been referring it to my family. All my closest friends have them.

I relocated and changing to Direct Energy was fairly straightforward and quick. It could be done online and it was easy. It's also a competitive rate. Overall I would recommend them.

Direct Energy had the best rates for a six-month term.

Direct Energy’s service has been fine but when the rates go up unexpectedly and I have to call and renegotiate, I feel like I’m overpaying. When I first moved in five years ago in June, I was paying $45 and it has gone as high as 120 and then my recent bill was $98, so I feel like I could probably find way cheaper electricity. I spoke to their team a few months ago and I don’t feel like I got resolved on that. They gave me a new contract but I should not be paying $100 a month in electricity for an 800 square foot apartment.

I’ve been with Direct Energy for probably six years now. I started it off with them years before. I signed up with them because my dad and I both have the same account. And so, when he passed away, I took over the account. It’s going really well with Direct Energy. But I wasn’t happy with my bill because it has been very high lately, so they sent me out a new product to help me with energy saving. Customer service has been pretty good too. They were always trying to help me when I complained about my bill being so high.

Direct Energy's prices were a little bit better than what I had. I noticed that the monthly bill is cheaper. I get a text message whenever my bill’s due and I just go on there and log in and make a one-time payment, so it’s fairly easy. I haven't had any problems with Direct Energy.

I have been with Direct Energy for years. I used to have a different provider, but with Direct Energy, the rate has been lower. Also, all the agents from Direct Energy always offer great customer service. When I moved, the whole transferring over to the new apartment went fine and I never had any issues with the service.

I've been with Direct Energy for eight years now. It’s been the only one I’ve used in this house. The last time I talked to their rep, they gave me the wrong info. They told me one thing and they gave me a totally different contract. So, then I had to call them back, and they investigated and they came back, apologized, and gave me the correct contract.

I have been with Direct Energy for a little over a month and when I set up the service, the interaction with the team was very easy. I had them when I lived in Houston and they were the lowest cost provider.

I’ve been using Direct Energy since the time I moved to Texas. Every year, my monthly bill has only gone up though my usage hasn't. I’m not getting the best rate possible. The information they provided was not very clear because they said that the rate is 12 cents a kilowatt-hour. But then, the rate is at 17 or 18 cents because I'm not using as much as I'm supposed to use to get the 12 cents rate. My usage is below 500 kilowatt-hours and so the rate I have is much higher. Though direct Energy's reps are fine, it's hard to explain issues to them sometimes especially if I get to the call center. There's a communication gap until I raise the issue to a level two or level three. It’s more of a hassle just to call them and get something done.

A friend of mine who has Direct Energy told me how good their service was. At the time, I was with TXU and I was being charged this unbelievable amount, and I’m a widow on a limited budget and I could not afford it. I changed over and their reps were all very cooperative and helpful. When I got my bill, I was thrilled. Thus far, I am very satisfied.

I’ve owned apartments for years and I’ve gone through a laundry list of providers to find somebody good and who cares about me as a customer. When Direct Energy took over my account for my apartment from Bounce, the transition was seamless. All my accounts were set up correctly and they have me directly charged on my credit card so I didn’t have any fall-off. None of my accounts got shut down because I didn’t have my accounts paid. They also provided me with a very low rate and since then, they’ve continued to provide me with the same quality of service that I would expect. My credit card might have expired at one point. I got a call from them and I updated it then everything went back to normal. Everybody has taken care of me whenever I've called and they have been friendly and professional. The experience has been awesome.

My experience with Direct Energy has been fantastic. I am very happy with them. I have no complaints whatsoever, very easy. I have other houses that we have different providers, and Direct Energy is actually the cheapest. Besides Magic Valley, my houses were very well insulated. But this one, we’ve been using it, and the house I needed it for, is an older house, and it's great. I’ve also talked to them one time and they were very friendly and very cool. I will recommend Direct Energy to somebody else.

I had a tough experience with Direct Energy. The people didn’t understand me, and they put electric service into another property that I didn’t even own. The town had to get involved. It was a miscommunication and it took a lot of long phone calls to resolve it. But it was all good. They were all nice people. They were patient with me when I was talking to them. They did a real good job. I tried to go residential and the zone commercial. And then I went commercial on it. Direct Energy hooked it up, and they did fine. Also, the power company is really good. But Direct Energy should have their reps really listen and make sure where they want to put the power. We're getting a lot Indian folks we're talking to and they speak real well, but sometimes, it is better to pay a little bit more to have in-house, and keep people happy and sell more electricity.

I used Direct Energy a long time ago as my electric provider, and then I switched to them in 2015 here at my house. I was a previous customer. I spoke to someone when I signed up. They called me later to see if I was happy. I get emails weekly showing me my usage. And they have a new account manager type of thing where I can set that up and sign in any time I want to and look at ways I can save or what the fluctuation is. They’re great. And they don’t call me all the time. I just do what they tell me to do. The quality of their service is awesome. It’s wonderful. The price is great and my electricity rarely goes off. And if it does, it comes back on right away.

I've had a very great experience with Direct Energy. They have an online app and they are very transparent online. There's a lot of accessibility that made it really easy for me to know and not to have to question what my bills are gonna be. They also have great incentives and the free nights are a big deal for me. I recommend them.

Direct Energy had the best price per kilowatt for like a month-to-month plan. Right now, I'm very happy. The price is right and I haven't had any issues. I expected my townhouse to be more expensive, but it's actually quite affordable. I've also had everything done online and the process was easy. And then going online to pay my bill was easy as well.

First, the guidelines for this site make you certify that you have no personal or business dealings with the organisation you are writing about. Well, that’s silly because obviously I do that’s why I am writing this. I signed up under a fixed plan over 3 years ago. My bill has been increasing over those 3 years. Our daughter moved back in with us and I assumed we were just using more utilities. I called RG&E and asked about my bill going up. I was told that my supplier Direct Energy was charging 3 times the going rate for my gas and electric. I called Direct Energy and was told they start an investigation (which would take 7-9 business days) and that they would calculate how much I overpaid and I would be reimbursed.

I was originally with Reliance Energy, and I bought a home so I thought it was a good time to switch since I was gonna have to move the service. I had a relationship with Direct Energy because I work at Houston Community College and they were one of our donors. They supported scholarships for our students, so I wanted to use their business. Plus their price was less than what I would normally pay with the previous company. Switching over was fantastic because when I was moving from the home I was renting to the one I was buying, I accidentally turned the energy off before I finished moving. Direct Energy was able to let me just buy points. Also, I got a $50 gift card which was nice as well. I have a residence in Victoria, Texas, so when I got here, I immediately called Direct Energy to get service them. So, I have them at both of my residences.

Direct Energy is a lot cheaper than the previous company I had. And the only other company that I had that was cheaper than Direct Energy kept cutting my electricity off, and Direct Energy does not do that. That’s a huge plus in my book. I do most of my stuff online, like paying my bill, renew my plan. I like their website. I’m a very user-friendly type of person, so it has to be very user-friendly. Everything is explained right there, so I don’t have any problems with that. Now the app is a different story. I’ve been trying to use the app to my bill, ‘cause I’m at work, and then I’m off work, and I’m running and I’m going. And I’ve just yet to be able to get it to do anything for me. It doesn’t do anything. It’s just sitting there.

Signed initial contract with this company for a fixed rate of electric. When contract ended the company doubled the KW charge and makes no effort to inform customer that contract has expired or what the new rate will be or what you will be charged if you do not renew the contract. I estimate that over time this company rip me off for about $2.000.00. For a senior citizen on fixed income that hurts. When I called to cancel the contract and go back to my regular electric company they wanted to song and dance me into another contract. I consider them dishonest and not trustworthy. Painful lesson.

DON'T CHOOSE!! WILL NOT SAVE YOU MONEY!!! I have had Reliant and TXU as electric providers in all my years. After flooding a rep showed up at our door and insisted we were paying way too much. WRONG!! I am currently paying way too much with DE. Not only that but I can not switch plans within their company without paying a cancellation fee in order to save our house any money. I NEVER had that issue with any other company EVER! I am just disgusted. I will probably end up paying the $135 to get out of the contract to save money and go back to TXU or Reliant. Just disgusting!!

I have been a loyal and trusting (9 years!) customer of Direct Energy and instead of them treating me better for it they have shamefully taken advantage of my trust and loyalty. For all of the months in 2019 they have been charging me 13.4 cents per KWh...almost twice the Duquesne Light default service price of 7.4 cents per kWh. When I asked the customer service rep why the price was so high, he could not answer. He could not even give a general explanation of why the price was so much higher than any market based energy prices for this year. He told me he would submit my questions to a "analyst" who would get back to me in 24 hours. When this time passed I called and was told that they would need 5 business days to get back to me. This company is making me feel like a sucker for being so loyal and trusting to them.

We were with Direct Energy for quite a few years on a budget plan. We were thinking of trying someone else and did not renew so without any type of notice on paper or by email they automatically renewed us for 1 year under a fluctuating plan. We called and inquired and they said we could cancel. So we did and Direct Energy said we owed $1200 for the remainder of the year! They did tell us before we changed over at all... Not too happy. Deciding our next move...

Received a phone call from Direct Energy and within a few minutes, they had requested all of the information needed to switch my service provider without asking me if I wanted to switch. The caller asked for my sdi number (AEP Ohio) and never once called it the service delivery identifier. She called it the 17 digit number under the generation part of the bill. I then said that she almost had all the information needed to switch my provider and she told me that I would not be switching from AEP.

I heard about Direct Energy online and I liked the rates. With them, I have a lower monthly bill.

I’ve been using Direct Energy for the past 10 years at my prior address. I've always been happy with them so whenever I moved, I just switched to them. I looked at other providers and checked their rates. But in the end, it was just easier to transfer over to Direct Energy. I was able to transfer everything online through my mobile app. That made it really easy to do. Also, I love the mobile app because you can check your daily usage and it shows whether it’s higher or lower. It gives you your daily charge and you can kinda keep things under control that way. The only thing I wish Direct Energy would do is offer the Nest thermostat. I like all my stuff mobile and it just makes it easier. That was one of the things that I looked at whenever I switched. Other than that Direct is very user-friendly.

I had Ambit before I switched to Direct Energy. The weekends with Direct are free whereas Ambit doesn't have that. Direct is a lot cheaper too. Their people were pretty good and I never had any problems with anybody. But they are supposed to be sending me something. They never did though.

My mom used Direct Energy. So, when I left the house, I also got it. The rates they gave me were good, and we've never had problems with it. Also, whenever I call to try to lower bills, I get good service.

I used Direct Energy when I first moved to Texas in 2006. I was just shopping at the time, and I looked at the different rates, and they seemed competitive. I kinda stuck with them when I came back to Texas in 2013. Enrolling with them was easy. I just did the online to search for the program that I needed at the time. However, it’s just interesting because they offer “fixed-rate plans”, but when you read the fine print, it’s really not a fixed-rate plan because it says that the rate could change during the course of your contract. So, it really is kind of a variable.

My dad told me about Direct Energy and I went with them because they were fairly priced. They were also giving away the Nest thermostat which is about $300 for free to those who signed up. When resigned up for them, I didn’t even know that I was gonna get anything and I got an Echo Dot in the mail like a week later. That was pretty sweet. With Direct Energy, I have lower bills so I have money in my pocket I can spend somewhere else. And I’ve never had any big issues with power outages. I would recommend them to a friend ‘cause I’d get $50 or something if I do.

Direct Energy had a better offer compared to others so I went for their service and I would tell others to use them.

We're comparing rates with different companies, and found that Direct Energy has the best rate. And then, we've been with them for four years. We just got renewed the second three-year contract and the renewal was real simple. It was real easy to just get online and fill in all the information and get it all done. Direct Energy has a lower rate compared to our previous company and we've been real happy with our monthly bill. We've been really happy with the service too. It doesn't go out so easily with storms and we're comfortable with it.

If you sign a fixed-rate contract with Direct Energy, then once the contract expires, they will double your electricity bill and bill you for all you're worth. They can do this without your consent, too: signing the fixed-rate contract gives them explicit permission to do this, and unless you read the contract in its entirety and are already familiar with policies like these, it's easy to miss. As a result, they take advantage of their consumers. After my fixed-rate electricity plan with Direct Energy expired, they doubled the price and substantially increased my monthly utility bills. Even after I switched providers, it still took a month for the change to take effect. Although not *technically* dishonest, it's nevertheless a very sleazy business practice. Disappointing.

My coworker mentioned that Direct Energy had good price. I switched over to them and signing up was pretty easy. I did it myself online, and I got a contract for month to month. I have good service. All their reps have excellent customer service. I really like them. I would definitely recommend Direct Energy.

I needed an energy provider that would let me do monthly billing and I gotta get something that I could adjust for my rental property. Direct Energy was the first one that I found and they offered me monthly billing. The people did exactly what I needed. Their phone people are great and they are easy to work with. The service is great too. It's easy to use and it has been trouble-free.

I received a very high bill (146.47) for electricity in May. When I called Direct Energy the representative said that my contract expired last August. Because it expired they raised my rate to 12.8 per kilowatt hour which they referred to as a market rate. A chart comparing different contract rates for Alberta energy companies shows a typical contract rate of about 6.0 per kilowatt hour. How can 12.8 be considered a market rate. I apparently missed a letter telling me about the contract expiry and I never received a courtesy call asking if I wanted to renew the contact at half the rate. The rates are not on the bill so it’s easy to be unaware of what rate you are being charged. I have never had an energy contract expire in the past. As a “valued” customer I expect a courtesy call or I expect to be charged a rate comparable to other customers. Not more than double.

Direct Energy was recommended by a friend of mine. It was pretty easy to switch over to them. I made one phone call and that was it. Their service has been pretty good so far. I’ve been getting some really low cost. I would recommend them.

My sister had Direct Energy and they were the cheapest at the time. Since having Direct Energy, I noticed differences in my bills in both my rental and my house. I don’t pay 500 and something every month now. However, it’s just like I play havoc trying to get my electric bill because I have two accounts. It’d be good if I could go in online and put which account numbers I need. I only can pull up one account online.

I had Spark Energy before and my rates were good. I was happy with them. But Direct came out with some kind of nights free for the first year and I looked into that. I didn’t mean to sign up but apparently, I did. And I ended up having electricity with two companies, but we got it worked out. I've been really satisfied with Direct Energy but my contract’s up and I haven't had time to really compare them with what else is out there. I'm looking for something around 9 or 10 per kilowatt hour, if I can find it. TXU’s advertising all the time about free weekends and free nights with Direct Energy, which I like and have taken advantage of. But when I looked that up, they’re paying 14 cents a kilowatt hour compared to 9 or 10 with other companies. So, I don’t know if that’s such a deal or not. Right now, my bill’s going up and my rates changed because my contract’s up. So if I could get a better rate from Direct Energy, it'd be fine.

When I moved from assisted care living to an apartment, some friends of mine who use Direct Energy recommended it. I took their recommendation and the experience has been okay. Also, my interactions with their team have all been fine.

I’ve been with Direct Energy for a long time, and a lot of people are telling me that somebody else is cheaper than them. But I told them that I didn’t wanna switch because that’s what happened to me last time. I switched to somebody and the bill went up higher than anything. I have to reapply for some kind of package with Direct Energy so that my bill won't go up so high. I've already enrolled in that, so it’s been taken care of because if I didn’t take care of it, then the kilowatt would be more a month than what I am having.

I was at a Walmart store and one of Direct Energy's representatives approached me. I was with a prepaid service and Direct Energy's rates were much cheaper. My bill every month has been mind-blowing compared to what I was spending. The very first bill was only $50 for 30 days. I've been with them for not quite 90 days and the experience has been excellent.

I've been able to get the discounted rate or the lower rate for my electricity from Direct Energy because of a promotion that was being offered. It’s where you get free nights and weekends. They helped me in finding the lowest-priced program in that plan at that time, and I'm pretty satisfied.

I like the fact that Direct Energy has the free weekends, and that I'm not going through the middle person. And I wanted to try a new service. The steps they gave me for signing up was easy. One thing that was a little tough was when I wanted to pay my first bill. It wasn’t fully set up so I can access my account over the online website. So, I had to call it in to have my password reset because they never gave me a temporary password. But that was the only hiccup that I had towards that. I'm happy with everything else. I got a full cycle bill last month, which was not bad from comparison to the other ones by about $40 or $56 difference. So, that’s good.

Direct Energy owns HWA, a home warranty company that has the worst customer service of any business I've dealt with. Tomorrow will be the beginning of week 4 for me with no AC. I filed a claim with them 3 weeks ago. You need one of their approved contractors to even to even get the ball rolling to get it fixed. After several days and no contractor I was finally able to get a list of companies from them and called and found one myself and got an appointment 8 days after my original claim. Parts were needed, so THEIR approved contractor put in a request.

I heard from others that Direct Energy had some of the best rates. I've used another provider before and their rate is better. My bill decreased monthly.

Several years ago, a young man from Direct Energy came to the house and showed us how Texas Power & Light was charging more. So I switched to Direct Energy and there was some problems at first. And this last time, they raised my rate. I kept calling because I moved up to the senior citizen place and it should have been cheaper, and wanting somebody call and help me. My daughter finally called and they gave me a better rate. So I've been very pleased with that. And I recommended them to some other elderly people.

Direct Energy's service and rates are good. Their rate competency made me use them.

When I first signed up with Direct Energy, I called the 1-800 number for energy and the broker told me my best option was with them. I called to transfer over my electricity to my current residence and had no problems. I've had lower monthly bills since working with them. Plus, I try to do all my washing on the weekends because of the free weekend.

Direct Energy had some good deals. They give a little bit of rebate for new subscribers, too. I'd recommend them.

I switched from Ambit to Direct Energy because of better rates. Ambit keeps jacking their rates up, and they were lying to me about how much I was actually paying. I was doing some digging, and I found out. On the other hand, I’m quite happy with Direct Energy. I’ve never really had a problem with them. One thing that happened about a couple of months ago, apparently, was a computer glitch. It had me on a month-to-month plan but I knew that I already selected a 12-month plan. I was really shocked and was wondering why I was paying more. I was doing some digging and saw that I was paying a month-to-month plan. I’m not locked in for a deal. If you’re on a month-to-month plan, they sit there and charge you more because you could just terminate and leave any time you want.

I have no problems with Direct Energy at all. Yesterday, Dallas was hit with a pretty heavy storm that has knocked down a lot of power lines so I don’t have power in my house. I called over and over again yesterday to report that there’s a downed power line in my backyard and I couldn’t get through. I called 911 and 911 reached out to Oncor which is the main power provider and that's by them, but I haven’t heard back from anybody. I don’t know how long the status of my wait is at this point.

We’ve had a couple rolling blackouts here in Texas due to the storms. And when I called Direct Energy, they said we gotta call the co-op here. But I’m paying them. Maybe I just don’t understand how everything works, but I ended up calling them and then they told me to just call the co-op here. And the biggest reason I signed up with them is because they don’t require to do a deposit. Every co-op here are like $500 and I know my credit score sucks, but I ain’t got that type of money. Still, Direct Energy is reliable.

I’ve had Direct Energy for years and when we moved from one house to another, it was very easy to switch. I did everything online. It’s easy to change if I wanted to, and our electricity bill is lower with them.