Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
Direct Energy Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 8, 2020
I was searching online for a cheap electric company, and Direct Energy came up. I’ve been with the service going on a little over a year and it’s been cheaper for me. I was moving from one place to the other, and they were really helpful in getting everything switched over and started. I had a different provider and Direct Energy is great about notifications, telling me about payments and ideas to cut electricity costs, and keeping in touch quite frequently, which was very convenient, which my other carrier did not do.
Hey Carla! We love that you took some time to give us this honored review! We work diligently to provide our customers with great satisfaction and we're so glad knowing that you're content with us. Thank you for choosing us! - Camila / Digital Care
Reviewed Feb. 7, 2020
Direct Energy is okay, the bills I receive monthly are okay, and their people have been good. I used a different provider before using them and they are all the same.
Hi Luis, we appreciate you taking the time from your day to leave us an amazing review. We are glad to learn you are enjoying our services! Our customer satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Emma / Digital Care
Reviewed Feb. 7, 2020
I got Direct Energy with gas and I got electricity too. The monthly payment for gas could be lower but everything is working out just fine.
Hi Anna, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. - Emma / Digital Care
Reviewed Feb. 6, 2020
I used a website that compares prices for different electric companies and Direct Energy was one of the lower prices. Then, they had good ratings. So, they were the first ones I called and I ended up signing up. I had to call them once because I had downloaded the app and I did not write down my username and password. We went over a lot of information although I just needed help logging in to the app but they were great. They helped me log in and now, I have access to it all the time. I’ve been with Direct Energy since December the 4th and the bill is lower than what I was expecting it to be for the first month and a half or so compared to what I’ve had in the past.
Hi Amy, welcome to our Direct Energy Family. we are honored to have you as a customer, thank you for taking the time to share your experience with us. Here at Direct Energy, we strive to meet the needs of each of our customers. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! It is great to know that you are taking advantage of checking your information through the mobile app. Have a wonderful day! - Emma
Reviewed Feb. 6, 2020
I found Direct Energy to be more helpful and easier to deal with. I heard about them from a neighbor and they seemed to have better rates. I’ve enjoyed dealing with them.
Hi Norma. Welcome to Direct Energy. It is amazing to read this type of review. Thank you for your trust in our company. We are thrilled that you are satisfied with our service; our staff will definitely be happy to read what you wrote. Have an amazing day! - Emma / Digital Care
Reviewed Feb. 5, 2020
My friend told me it was efficient enough for them to use Direct Energy. It is a good electricity provider and it is functioning well.
Hi Yemboado, thank you for leaving this great review! We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great day! - Emma
Reviewed Feb. 5, 2020
My previous house had a lot of problems, but where I'm at now, things are good. I got the fixed rate deal with Direct Energy and most times, they do a good job. I never had an issue speaking with them and getting things done.
Hi Douglas, we are glad that everything is properly working in your new house. Thank you for your loyalty to Direct Energy. We are glad that you got the best plan that suits your energy needs. Please be advised that you can renew your contract from your online account. Or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! - Emma
Reviewed Feb. 4, 2020
So far, everything is working fine with Direct Energy. Every time that I call, they're always helping me and it’s quick. I don’t have to go through too many waiting time and they offer me what I need. I’m very happy with this company.
Hi Sandra, it's our goal to provide exceptional and honest service always. We are also happy to have you as a customer. We are here for you anytime you need it. Have a good day! - Emma
Reviewed Feb. 4, 2020
I used Direct Energy for three years since I moved here in Texas. After that, they sent me the 115 this month. But I don’t have any wash and dry, and I don’t use anything. For $60, $40 or $44, it was okay but this was too much. I called last week and their rep said that my contract was over and I had to renew. Also, my due date is on the 8 and he said I can pay on the 17. I renewed already and he sent me the paper. Now I get the same thing like before. All in all, their service is good and I'm satisfied.
Hi Ababayehu, we are glad to have you as a customer, thank you for your loyalty. We really appreciate this amazing review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Have a great day! - Emma
Reviewed Feb. 3, 2020
Everything has been going well with Direct Energy. I’ve looked at my bill in the last six months, and I feel fine with it. I’ve renewed my plan and I would probably renew again. When I renew, I ask them what's the rate and if that is the lowest rate they can offer, and I think they have said that it is.
Hi Mark, thank you for your loyalty, we are happy to have you as a customer. We really appreciate your feedback. Here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. You can also take advantage to renew your contract through your online account. If you need help with your username and password please, feel free to contact us at any time. Have a wonderful day. - Emma
Reviewed Feb. 3, 2020
I come from Virginia, so it was difficult for me to navigate and get a service here in Dallas. Direct Energy's website was easy to understand and navigate all the pricing options. The reps called me twice and I was able to contact them and they did above and beyond. It was an exceptional experience.
Hi Biniam, welcome to Direct Energy's Family. Thank you for your trust. It is great to know that your experience with the web site was good and easy. If we can make your life easier, then we have truly done our job. Have a great day! - Emma
Reviewed Feb. 2, 2020
I like Direct Energy's price. I've had them for years, and the service has been great. I've never had an issue with them, and if I call, they'll answer my questions and everything is really good with them.
Hi Cindy, we really appreciate your loyalty to us. Thanks for leaving us such a wonderful review. We are thrilled that you are satisfied with our service; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. We appreciate your business with us. - Emma
Reviewed Feb. 2, 2020
I’ve had Direct Energy for the last several years and if you don’t use over a certain amount of kilowatts, they charge you more per kilowatt hour so you end up paying a larger fee. But all providers are like that. They pay for Oncor to deliver the power to you, which sometimes, is more than your normal bill. Sometimes, your bill is $40 and Oncor charges $47 for delivery. There should be a better situation with people who don’t use that much kilowatt hours and they should have a better rate per month.
Hi Dan, thank you very much for your loyalty, we are honored to have you as part of our Direct Energy Family. We appreciate the time that you are taking to provide us your feedback. Please be advised that on your fixed-rate plan the energy charge will be the same, no matter how many kilowatts you use during the month, however, the average price on your plan can fluctuate depending on how much energy has been consumed. All of the fixed-rate plans offered are based on a consumption of 2000 kWh per month and all of the rates includes energy charges (which are from the provider, in this case, us) and delivery charges (which are from the Utility in your area, due to they are in charge of the distribution of the electricity that we provide to you). I highly recommend you to check some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce energy usage while you are not at home and you can also you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. For any additional question feel free to contact us at any time. Have a great day! - Emma
Reviewed Feb. 1, 2020
The people that work for Direct Energy are really nice. I’ve been with the company for about three years. There are some times that the bills are really low and there are some times when it's high. It just depends how much I use the electricity. Still, I used another company and Direct Energy would be the cheapest.
Good Morning Ruby! We love to hear that you have been receiving amazing customer service. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services! - Camila / Digital Care
Reviewed Feb. 1, 2020
I got the free weekend plan from Direct Energy and it worked out pretty well for me. Its cost was fair. I've had them for four years, but I had to move out of a house into an apartment. I had to cancel it because we already had a service set up there through a different company.
It is awful for us knowing that we'll be losing you as a part of our family, Justin. We appreciate this great review and your loyalty during these years. In order to submit your cancellation request please contact us by phone or through our Live Chat department to discuss the options available for you. We hope to have the opportunity to serve you again, in the future. - Camila / Digital Care
Reviewed Jan. 31, 2020
Direct Energy had lower rates compared to other providers. And since having the service, I noticed that my bill is lower. I’ve also had good experience with their reps and they gave me a rate for being with them for so long.
Thank you for choosing us since 2013, Joshua! We highly appreciate your trust and this great review! If you ever have any questions about your account, feel free to reach out to us by phone or live chat. Have a momentous day! - Camila / Digital Care
Reviewed Jan. 31, 2020
I had Reliant in the past. Direct Energy is way better. We had got the free nights and weekends. Their reps are nice, and the reliability of the service is good. I'm satisfied with Direct Energy. I love the experience I've had with them.
Hello Dajanai. We appreciate you taking the time from your day to leave us a review. We are so pleased to learn you are enjoying our services! Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed Jan. 30, 2020
Direct Energy was the only energy company in town when I moved in here five years ago and I've been with them since then. So far, I like what I have and I haven't had any problems with my electric. Right now, I’m on a two-year plan and when I'd be renewing, they'd send me a text or an email that it was time to renew my energy, then I'd give them a call. And when I’ve called them up, the customer service reps have been really friendly, especially when I renewed. One time, I had an issue on renewing and I was getting confused between renewal and getting my plan. I thought I had renewed, but they said I just changed my plan to average billing and it was not the same thing as renewing. They straightened out that confusion right there and they were very good at explaining to me what my rates would be. They're awesome.
Hi Jimmy. One of the greatest rewards of our job is when our customers are fully satisfied and happy with their service. Thank you for your loyalty during these years and the kind words regarding your customer service experience, we strive for first-class service on each and every interaction. - Camila / Digital Care
Reviewed Jan. 30, 2020
Direct Energy's sign-up process was very easy. I pretty much just had to give my name, my social, and it wasn't a whole process. I renew with them every year. I like their free weekend deal.
Simple, accurate, efficient, and outstanding - words that describe the experience we work to provide for each of our customers, Jalisha. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Please be advised that your account is currently enrolled in a variable price product which may vary (up and down) up to once a month based on the market conditions. Please feel free to reach us by phone or through our Live Chat department to provide you further details about our current offer, you can also check what rates are available for you online at https://www.directenergy.com/account/your-services/renew. Have a wonderful day, Jalisha! - Camila / Digital Care
Reviewed Jan. 29, 2020
I've been with Direct for a while and their rates change, but I like their rates and their rate options. They seem to always have the lowest rate per kilowatt, and they also encompass that with free nights with free weekends. So the rates seemed to be pretty good and their offers that go along with it seemed to be pretty good too.
We are thrilled having you as a part of our family, James. Thank you for your trust and loyalty! Please be advised that your account is currently enrolled in a variable price product which may vary (up and down) up to once a month based on the market conditions. Please feel free to reach us by phone or through our Live Chat department to provide you further details about our current offer, you can also check what rates are available for you online at https://www.directenergy.com/account/your-services/renew. If you have any other questions please do not hesitate to contact us anytime, we're always here for you! - Camila / Digital Care
Reviewed Jan. 29, 2020
I had used another company previously, but I switched over to Direct Energy. They were one of the providers in the area, and they were recommended to me by the apartment complex I moved into. I use the power and the heat and the AC, and then I pay the bill. I would always like a cheaper energy bill. But it’s not really a big deal for me.
Hi Justin, thank you for choosing us as your energy provider. We are happy to have you as part of our Direct Energy Family. We really appreciate you are taking the time to leave this amazing review. I recommend you to get access to your online account where you can find a better plan for you. If you need help trying to access the online account please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Jan. 29, 2020
Our contract with Direct Energy was up a month ago so I renewed. They had the best rate. They were less. When I called, told them my plan was up and asked for their best rate, I didn't spend an hour on the phone. I was able to get it done quickly. Whereas with other electric providers that we've had in the past, it always took 45 minutes to an hour just to renew our plan, which was not time that I gave freely. So far, our experience has been good with Direct Energy.
Hi Heidi, we are glad that you are satisfied with the renewal process. If we can make your life easier, then we have truly done our job. We appreciate your business with us. Have a good day! - Emma
Reviewed Jan. 28, 2020
I’ve been part of Direct Energy now for almost 20 years and the overall experience has been great. The service is excellent and their reps are very professional and knowledgeable.
Hey Tricia! We love to hear that our customers are receiving amazing customer service, all while saving money on their monthly bills! We sure appreciate you taking the time to share this review, and we look forward to being your trusted energy supplier for many years to come! – Camila / Digital Care
Reviewed Jan. 28, 2020
I've been with Direct for a couple of years and the monthly bills have been good so far. Right now, I'm doing the free nights. But I had one interaction with a rep and it didn't go well. The customer service agent was asking me to verify information and I told her that I've been with Direct already for a few months then. I was confused on why I was getting a phone call. I told her that all of the information she was asking for was already provided when my service was set up. The total formality of the customer service agent was completely changed, and I just said, “Ma’am, you know what? I'm at work, so you have a good day,” and I ended the call.
Hello Crystal. Thank you very much for choosing us as your electricity provider that means a lot for us! We're really sorry for the inconvenience you experienced with the phone you received from us, thank you for the feedback, it will be escalated to the right department in order to avoid this happen again because one of our main objectives is to provide the best experienced for each one of our customers and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward. Have a wonderful day! - Camila / Digital Care
Reviewed Jan. 27, 2020
Direct Energy's customer service team was great. They provided solutions. I haven’t had any issues when I’ve had to call them. They also did great communication on email. Sometimes, they’ll send emails reminding customers about referrals. That is good. The billing is good too. I do automatic pay, so I get an email of when the next pay is. I've been with Direct Energy for about 10 years because I like the simplicity and the bills are not too high.
Diana, thank you so much for taking some time to share this amazing review! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for being with us since 2009, your loyalty and preference mean the world to us! - Camila / Digital Care
Reviewed Jan. 27, 2020
I heard about another energy company from a friend and I thought they said Direct Energy. So, I looked and it popped up on the internet. They had a good deal and there was an ad that said free weekend starting at 6:00. So, that made me call and sign up with them. I like their service. It's great and every time I’m talking to someone on the phone, they’re very friendly, nice and very helpful. And with them, my bill has gone over 100 one or two times but usually, it's been at a good price range.
Good morning Jasmine, thank you for sharing this awesome review with us! We are really glad knowing that you are enjoying your service with us, the free weekends plan is a great option for those who use more electricity during these days. Thank you for giving us the opportunity to be your electricity provider, we look forward to serving you for many years to come! - Camila / Digital Care
Reviewed Jan. 26, 2020
Direct Energy had a lower price which was why I went with them but since then, the kilowatt hours have gone up. I’d like to see some information about how to lower it back down. I assumed that they raised it because it was time to renew it.
Hi Brenda, we sincerely apologize for any inconvenience this rate may have caused you. We can certainly provide you the best plan that suits your needs and also reduce your cost. Please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Jan. 25, 2020
I found the two bills I got from Direct Energy a little wonky. I moved in on the 1st of November, and they gave me my first bill on the 22nd of November, so it was only 21 days. I’m under an automatic payment and I’m enrolled for the online services, so I called them and told them that they didn’t take the payment out of my account until December 20th. Then, it has been over a month since I paid the last bill, which was for the period that ended all the way back in November and I haven’t seen a bill yet. I asked the rep when I was gonna get the bill and she couldn’t help me. She said it wasn’t ready yet. She was courteous and nice but she wasn’t able to help me with the questions that I was asking. It was not that she didn’t wanna help, it's just that she couldn’t because she didn’t have any information.
I got the bill yesterday for November 22nd all the way through December 27th, and we’re already on the 24th of January. So, when I get my bill and it’s that long of a wait, it makes it hard for me to evaluate why my bill was so high or if I used a lot of electricity because of the heater or air conditioning. I don’t remember if we were doing a lot of laundry or if we were cooking a lot because of the holidays. So, I’m not pleased with how long it takes me to get a bill for the period that I’m being billed for.
I was averaging only 35 kilowatt hours per day on the first bill and on this last bill, it was 50 something kilowatt hours per day. We haven’t changed the way we live over a month, so I’m a little concerned that my bill went from $91 to $216. I can afford that and that’s okay, but there may be people that are having a hard time and they can’t afford that. That’s not a way to do business. Consistency is key and people need to know what to expect. When you can’t tell them what to expect, that’s a big problem. I’m gonna see when this bill pays out and how long it takes to get my next bill. I’m wondering if maybe they were adjusting because I moved in on the 1st of November, which was when I started my service, and was trying to continue it off the cycle of the last owners of the home. I’m gonna see if things start to neutralize or balance out and if it doesn’t and it stays crazy like this, then I’m probably gonna start looking for a new provider.
The power’s never gone off, so that’s a plus and aside from that, the reps have always been very friendly and kind on the phone. But the two times that I interacted with them, they kept trying to sell me this appliance and electronic protection plan. If we get a power surge and if something happens to my equipment, they’ll cover it for up to two years. I told them that I wasn’t interested and they kept pushing, and I don’t like that.
We truly apologize for the situation you have experienced, Ronald. Thank you for the feedback! We would love the opportunity to take a deeper look at your account and provide you a solution. Please reach us by phone or through our Live Chat department, it will be our pleasure to further assist you. - Camila / Digital Care
Reviewed Jan. 24, 2020
I had Direct Energy in the past and I came back to them after I sold my house and got a new one, so everything has definitely been good.
Thank you very much for your trust and loyalty, Anthony! We are happy having you in our family. Thanks for this great review and comment! Please feel free to contact us anytime if you ever need assistance, we'll be thrilled helping you out. Have a great day! - Camila / Digital Care
Reviewed Jan. 23, 2020
Direct Energy came to my door and offered to beat the price of the company I was with. There wasn’t a lot of specials that they told me. They just told me I would save money, which was what they did. I wish I would have saved more but anything counts right now and I wanna pay less. It was a very good experience.
We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We want to apologize that your experience with us was less than exceptional. We highly recommend you to check we save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips this is going to help you to reduce your usage. We are honored to have you as a customer. - Emma
Reviewed Jan. 23, 2020
I’ve always had Direct Energy. My bill with them is expensive though.
Hello, Brian. Thank you for providing us with this review! We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. Please don't hesitate to give us a call or connect with one of our Live Chat agents. We want to help you understand the charges and bill, and adjust your plan, if necessary. Thank you, Brian, and we hope to hear from you soon. - Camila / Digital Care
Reviewed Jan. 22, 2020
I moved to Texas and my sister recommended Direct Energy. She had maybe one or two issues where she needed an extension and she never had any issues with Direct Energy granting them or giving her a little extra time. So far, everything has been good but I was just a little disappointed. Direct Energy didn't notify me of the renewal time so I wasn’t aware until I figured it out myself. I could calculate my usage and I noticed that it was unusually high. When I started going through all 12 bills, I realized that the last two said month to month. I understand we should have some level of responsibility here too, but there should be at least an email reminding that it’s renewal time. It caught me off-guard and there is no other way for us to know unless they give us at least a message. But aside from that, I have no complaints. All my expectations were met and every single time I had to deal with them, there have been no issues at all.
Hi Marilin, thank you for taking the time to leave the great review and we are honored to have you as part of your Direct Energy's Family. We are deeply sorry for any inconvenience this month to month rate plan may have caused you. We normally send a renewal letter attached to the bill 60-30 days prior to the end of your contract also we send another renewal notice through your mail, email or text message. We are glad that we have been met with your expectations. Have a good day. - Emma
Reviewed Jan. 22, 2020
I've had Direct Energy ever since we've lived here and our expectations have been greatly met.
Hi Douglas, is great to know that met your expectations, customer satisfaction means everything for us. Thank you very much for this amazing review, one of our main objectives is to provide our customers with the finest experience ever. Have a great day! - Emma
Reviewed Jan. 21, 2020
I’m never home during the week, so the free weekends are the better option for me because that’s whenever I’m gonna be at home. There has been a 30% or 40% difference in my bill since using them.
Hi Alicia, we are glad that you are taking advantage of our free weekend plan, it seems that this is the best plan that tailored your current usage habits. We are honored to have you as part of our family. Have a great day! Emma
Reviewed Jan. 21, 2020
I called out First Choice for the other place because that’s who I carry my service with here in Texas, and then they redirected me to Direct Energy. I didn’t know that it was gonna be different till I got my bill in December. I’ve only had them for a couple of months, but it’s working out okay. I made arrangement to debit bill payment from my account and we started off at $13 and somewhat-cents which they deducted in December. Usually they email me when it has been deducted or when they’re gonna deduct, and I noticed for January, they didn’t email me anything. I said, “Maybe they added January and February’s bills together." But I already got notice that on February the 3rd, they’re gonna deduct $23 from my account.
So, I’m wondering if they deducted for January. If not, they’re putting January and February’s bill together. But I haven’t gotten my statement yet. I should get it in the next couple of days. I can verify by then if they deducted from my account this month or they’re just putting what they’re adjusting for two months. That’s what I’m waiting for. I would like to know why all of a sudden it went up from the previous bill in December.
Thank you so much for sharing your experience with us, Jessie. Our goal is 100% customer satisfaction. If there's anything that we can do to help you out, please do not hesitate to contact us anytime and it will be a pleasure to assist you. - Have a great day! - Camila / Digital Care
Reviewed Jan. 20, 2020
Direct Energy is doing a very good job. I’m pretty satisfied with everything I’ve experienced with them. Any time I've ever had to call was just to redo the contract. They were always very friendly.
Good morning, Nelda. We appreciate you being a loyal customer with us over the last years! And we love to know that you are enjoying the service you are being provided. Please be advised that your account is on a variable rate and is highly recommended you to choose a fixed-rate plan to have control about your rate. Please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad assisting you. Thank you, Nelda for this great review! Have a wonderful day! – Camila / Digital Care
Reviewed Jan. 20, 2020
Transferring our existing Direct Energy service which we've had for a really long time was really easy. Customer service was really helpful and kind. The cost has increased significantly since we started with them but then our expectations have been met pretty well.
Meredith, thank you for your loyalty to Direct Energy. We are glad that the transfer of service was easy. If we can make your life easier, then we have truly done our job. Have a great day! - Emma
Reviewed Jan. 19, 2020
I had high bills and thought of going with Direct Energy. It's pretty cool with them. I took advantage of the free nights. I'm satisfied with them. I like them.
Hi Seth, is great to know that you are taking advantage of our free nights, it seems that this is the best plan that suits your energy needs. We appreciate you are taking the time to provide us your positive experience. Have a great day! - Emma
Reviewed Jan. 19, 2020
We thought we were paying too much with our other provider so we went with Direct Energy and I'm happy that we switched. Everything is working out fine and their reps are always nice. We’ve been using them for 6 years or so and at one point, we locked-in to a 2-year rate. It was the price of energy at that time so it was really low at that point. But the price and contract that I’m in right now are not as good as it used to be so that’s a little annoying. Also, the website is a little antiquated especially the account part. It does its job but it could be quicker. The only other complaint is, and I don’t know if it’s a Direct Energy thing or a general energy thing, I feel like sometimes on the bill, you see all these different charges and you don’t know what they mean. They just seemed like they just threw them on there just to charge you more money.
Thank you for this great review, Sarah! We are truly sorry for the situation you have experienced about your rate price, we sincerely apologize, but unfortunately, we are unable to change current rates, because rates depend on the market conditions and we don't have control over it. Thank you for your trust and loyalty, we look forward the opportunity to serve you for many years to come! Have a nice day! - Camila / Digital Care
Reviewed Jan. 18, 2020
I didn’t spend much time with Direct Energy. I was never able to get them to send me information to my right email or number. So I was kind of blind knowing about the contract. They didn’t get my information right and I could never communicate. So there was communication issue.
Hello Yureisly. Thank you for taking the time to share this feedback with us, that help us to improve our service and work even harder to provide a great customer experience. We would love the opportunity to take a deeper look on your account and solve any issue you might have. Please reach us anytime by phone or through our Live Chat Department and we will work diligently to give you a solution. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed Jan. 18, 2020
I had been with my previous provider for quite a while and I wasn’t happy with the contract I had signed with them. So, I wanted to experiment and tried Direct Energy. I had phone interaction with their customer service representatives and the experience was pleasant. And now, I’ve had the service for about two months.
Hi Bobby, we are fortunate to have you on our team. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Have a good day! - Emma
Reviewed Jan. 17, 2020
We've had TXU for years and felt like we were getting robbed. My mom got a knock on her door one day from someone from Direct. I recently moved a few months ago and decided to give them a call myself. I set up everything online and didn't even speak to anyone. It was very easy. I've only had one bill with Direct Energy and so far it's been okay.
Hi Charlotte, we are thrilled to see this type of review. It is great to know that your experience with the web site was good and easy. We appreciate your business with us. Have a good day! - Emma
Reviewed Jan. 17, 2020
Being with Direct Energy has been a good experience. For two months, we exchanged to Just Energy but then we didn't like it and we went back to Direct. Customer service has been good so far.
Hi Juan, we are glad to make business with you again. We are honored to have you as part of our family. Thank you for taking the time to leave this amazing review. If you have questions regarding your account, please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Jan. 16, 2020
We had complained about what we had before 'cause it was a lot more than what the service was gonna be. I've been with that other company for eight years, but I was very disappointed when I was talking to them one time that we had some problems. So, I started looking for something and then my husband's friend told him about Direct Energy. I don't know much about the kilowatts and how much it is and all that, but the way the rep from Direct Energy talked, he made it sound good. He also said that if we keep it for a while and we if didn't like it, all we have to do is call and switch it back to whatever.
The cost is a lot better. I think I signed up for one of those deals that it's gonna be not exactly the same thing all the time, but it rounded it up to whether it's cold or hot, it's gonna be about the same. I like that. That way, you can budget your finance, know exactly what you're gonna spend that month. I told my daughter about Direct Energy and she's got it now. They just got it recently because she's been complaining.
Hi Yolanda, We are so delighted about having you as a part of our family. Thank you very much for this great review, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! We recommend you to check our save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your energy usage. Have a great day! - Emma
Reviewed Jan. 16, 2020
Little girls came by and talked to me about Direct Energy. They were nice, young ladies and they explained everything to me. I understood what was happening, and I was really being overcharged a lot by my previous provider. After I switched to Direct Energy, my bill has been cut down in half. They’re fantastic.
Hi Alma, thank you for taking the time to leave this incredible review. We are glad to know that you had a great experience with our sales agents and is great to know that you found the best rate plan that suits your energy needs. Have a wonderful day! - Emma
Reviewed Jan. 15, 2020
A friend of mine recommended Direct Energy, and it has been pretty easy dealing with their reps. Their rates are also pretty cheap. Everything is working good.
Hi Alberto, thank you for this review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! - Camila / Digital Care
Reviewed Jan. 15, 2020
I was referred to Direct Energy and they had good things to say, so I tried it. The pricing was good and they offered free nights or free weekends. I've had them for a couple of months now and there's a difference in my bill. I had free nights on the first month, and now, I only have free weekends which did lower my bill by at least 30%. The plan is perfect for my lifestyle and I have student loans as well, so it really helps up.
Good afternoon, Santana! We sure appreciate you taking some time to share this review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! For future references, are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 of credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Have a great day! – Camila / Digital Care
Reviewed Jan. 14, 2020
Direct Energy is good. I switched to Just Energy and I just got back with Direct Energy. I've been with them for seven years now and so far, the bill has been all right.
Thank you for those seven years being a part of our big family, Clayton! We highly appreciate your preference and the opportunity to be your retail electricity provider. Please do not hesitate to contact us anytime you need us, it will be a pleasure to further assist you. Have a wonderful day! - Camila / Digital Care
Reviewed Jan. 14, 2020
I've been with Direct Energy for four months and the bill has gone down. I put everything on auto-draft. I haven't had any issues. As long as I can set up auto bill pay, I have no complaints. That's my main requirement.
Hi Amish, we appreciate the time that you are taking to share your experience with Direct Energy. If we can make your life easier, then we have truly done our job. We are glad that the autopay option is perfectly working for you. Have a great day! - Emma
Reviewed Jan. 13, 2020
I’m very unhappy with Direct Energy. I do not like the whole situation that came about with them as they kinda slammed me. A lady knocked on my door and we talked about a certain plan. I agreed to it, and it was gonna be switched over on a Thursday or Friday. But when the day came for the switch to happen, they said they had canceled my order for whatever reason. Nobody could give me or the rep any reason why it was canceled. I ended up being with no energy for 24 hours and it was cold as hell that day. The lady didn’t get her credit and I was in the dark. I went back to my old provider and then a few weeks later, I got a call or a bill and I was Direct Energy customer all of a sudden. It was without my authorization and I'm guessing the lady never got her credit either. I'm stuck with them as I haven't found another company that I wanna go with yet.
Good afternoon Clint. We are truly sorry to hear that there was some confusion surrounding your enrollment and we totally hate knowing that you had a bad experience. We would like to have the opportunity to take a deeper look at your account to search the way to offer you a better solution and see if there's something that we can do to make you feel better. Please do not hesitate to reach us anytime by phone or with our Live Chat department and we will work on your account. Thank you in advance. - Camila / Digital Care
Reviewed Jan. 13, 2020
My brother currently has Direct Energy and he recommended it to us. This is our first home and there haven’t been any issues for me. Signing up was simple. I recently had to renew it so I went online, clicked a button and it was renewed. We have the plan where it’s free on weekends and it's great. My wife and I are only home at night on the weekdays, but weekends, we’re there. It's convenient to have.
Hi Duc, we are so glad that Free Weekends is the best plan that suits your energy needs. We are honored to have you as part of our family. Thank you for taking the time to leave this amazing review. - Emma
Reviewed Jan. 12, 2020
I previously had Direct Energy in my other apartment. I was staying in a house and then I got my own apartment back again. I signed up online and then I talked to a rep. The online process was pretty easy and they have really excellent customer service. Everything’s good. The bill is stable and comes regular, not too high.
Hello Paula. Congratulations on your own department! We want to thank you for choosing us and for sharing this great review! We're so glad knowing that we have been able to provide you a good overall experience and we look forward to continuing as your retail electricity provider for many years to come. Have a great day! - Camila / Digital Care
Reviewed Jan. 12, 2020
Everything has been fine so far with Direct Energy as my provider. I set up my service online and it was all done. The process was straightforward. Now, I'm saving with them.
Hi George, we are honored to have you as a customer. We are thrilled to hear that you are satisfied with your rate and that is the best that suits your energy needs. Thank you for taking the time to leave this amazing review. Have a good day! - Emma
Reviewed Jan. 11, 2020
I bought my house and I had a guy down the road that lives in the Commons where I stay. He said, “You ought to go with Direct Energy. I got the free night plan because I run my pool at night.” So, I went with that plan not knowing that in the daytime, it’s triple the price of energy and it messed me up a little bit. I changed the plan and after I did, everything seems to be going all right as far as the price. The first person I talked to was not helpful, but that was ‘cause I couldn't understand them. The next day when I had time, I called back in and the second person was great. So far, they're easy to get a hold of and it looks like it’s fairly decent on the LED circle price so far. Hopefully, they don’t change.
Hi Justin, thank you very much for your firsthand review of our company, we are glad to know that the new plan is the best that suits your energy needs. Here at Direct Energy, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a good day! - Emma
Reviewed Jan. 11, 2020
My sister has Direct Energy, and when I moved into a new apartment she recommended I go with Direct. I’ve used Pogo Energy which was a prepaid electric company, and Direct Energy is actually cheaper because I won’t have to put money on it every other day or every week. It is definitely cheaper for me having to pay my bills altogether at the end of the month, and I like that. And in the first month it was only $10 really.
The weather is nice now, so I just keep the AC or heat off during the day. And then on the weekends, if I wanted to, I could turn the AC on and it’s free. So I like that. The person that I was speaking to both times were very polite. They answered all my questions and weren’t very pushy on anything. So it was great. Direct Energy is a good company to go with and very affordable.
Hey Tianna! We sure appreciate you taking the time to share this review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekends usage quite a bit of money! We are so happy to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Have a great day! – Camila / Digital Care
Reviewed Jan. 10, 2020
I went with Direct Energy because they have free nights. I feel like their price is still too high even though it is free nights, but that is okay. Direct Energy can lower the cents per kilowatt. The customer service, nevertheless, is very understandable and they’re flexible as far as our payments.
Thank you for the kind words regarding your customer service experience, Jasmine, as we strive for the best in class service on each and every interaction. Thank you for taking the time to submit this review! We will work hard to continue providing you with an awesome experience! Have a wonderful day! - Camila / Digital Care
Reviewed Jan. 9, 2020
We've had Direct Energy for a couple of months now. They have cheaper prices compared to other companies. I noticed about a 20% difference. Their service is great too.
Hi Lawrence, thanks for leaving us such a wonderful review. We are thrilled that you are satisfied with our rate; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Have a good day! - Emma
Reviewed Jan. 9, 2020
I used to have Direct Energy in my previous address, and I read about them when I was in Houston years ago through some sort of advertising. I went with them this time because of my past experience with them and that they had an energy plan that offered free weekends. I also had other providers in the past but I like Direct Energy better. I feel like my billing has been lower. When I have talked to their people, they’ve always been very nice.
We are really happy for your trust and loyalty, Alejandro. Thank you very much for choosing to stay with us, we truly appreciate it and thank you for sharing this amazing review! Please contact us anytime you need us, we'll be here for you! - Camila / Digital Care
Reviewed Jan. 8, 2020
One of my friends referred me to Direct Energy so I got them as my provider, and their customer service has been good.
Hello Srikanth. Thank you for taking the time to share this review with us! Please be advised that you can take advantage of our Refer a Friend promotions by referring your friends and family to be a part of our big family. Both, you and the new customer, can earn a $50 Visa prepaid card! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. We hope you find this information useful. Enjoy your day! - Camila / Digital Care
Reviewed Jan. 8, 2020
I Googled energy and compared prices. I then went with the cheapest at the time, Just Energy. Their website is easy, and I'm doing the free nights. Overall, the reliability of our service is very good.
Hello Richard! We are more than happy knowing that we have been able to provide you great customer experience and we would love the opportunity to continue as your retail electricity provider for many years to come! Thanks for sharing this great review with us! - Camila / Digital Care
Reviewed Jan. 7, 2020
A friend referred me to Direct Energy, and I've been with them for three years. Bills change very little from month to month, so it’s good. I’ve had a good service from them.
Hi Amie, we are honored to have you and your mother as part of our family, we value your loyalty with Direct Energy. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! - Emma
Reviewed Jan. 6, 2020
I heard a lot of good things about Direct Energy and I needed electricity. It was my first time and I decided to give them a try. I set it up online and then the next day, I received light. Since then, I’ve been paying through my online account and their rates are good. I haven’t paid over $100, so I’m fine.
Hi Jennifer, thank you very much for your firsthand review of our company, we are fortunate to have a customer like you, we are happy to know that this is the best plan that suited to fit your energy needs! Have a wonderful day! - Emma
Reviewed Jan. 5, 2020
I used Just Energy in the past and Direct Energy is much cheaper plus, their customer service is better. The people I've talked to have been great. The service is reliable and Direct Energy has been convenient.
Hi Jordan, we are honored to have you as a customer, thank you for taking the time to share your experience with us. Here at Direct Energy, we strive to meet the needs of each of our customers. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have an amazing day! - Emm
Reviewed Jan. 4, 2020
My girlfriend has Direct Energy, so she put me on it. I had to call them to have the service turned on, and we've had a short and simple interaction. It was really easy to get started on it. I like the 12-hour plan where it's free from 9:00 PM to 9:00 AM. It's made my bill a lot cheaper, so it's saving me a lot of money.
Good Afternoon, Dillon. We appreciate you choose to be part of our family! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad assisting you. Thank you, Dillon, and have a wonderful day! – Camila
Reviewed Jan. 3, 2020
I like Direct Energy because it’s consistent. My price isn’t crazy. It’s been good. I've been with them for three years now, and I've dealt with their customer service a few times. And mostly whenever I had any blackout in our area, usually it was dealt pretty good and fast. They were pretty nice. It took a long time for my electricity to get back on, but it was mostly Oncor. So, that part wasn’t their fault. On my second year, I didn’t notice that I had got an email about my year being up and that I needed to renew, and then my energy went up. So if I would’ve gotten something in the mail as well, it would have been easier to know. But overall, everything’s been good.
Hi Nicole! Thank you for sharing this great review with us, we are more than happy to have you as a part of our big family! Our records indicate your account is currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month. In order to check the options available to your account please contact us by phone or with our Live Chat department and we'll be more than glad helping you to renew your contract. Have a great day! - Camila
Reviewed Jan. 2, 2020
I did research on different light companies. With Direct Energy, I didn't have a deposit which was pretty much what made me go with it. The rates and plans that they provided were good.
Hello Kenyon! Thank you for choosing us as your retail electricity provider! We are glad knowing that we have been able to fulfill your energy needs and we look forward to the opportunity to be your provider for many years to come! Please take care! - Camila
Reviewed Jan. 1, 2020
I renewed my contract with Direct Energy about a couple of weeks ago. It's been going good now. I like that I can access just about everything online, and if you call they'll help you right away. They'll work with you. And I hope they will continue doing what they are doing.
Good afternoon Ernesto, thank you for sharing this review with us! We work diligently in order to provide our customers with a great experience towards the service that we provide and we are really happy knowing about your overall satisfaction. We look forward to continuing serving you for many years to come!
Reviewed Dec. 31, 2019
I've been with Direct Energy for five years now and they're great. They’re reasonable and they do their job.
Hey Edna, we are truly happy having you as a part of our family! Thank you very much for your trust and for taking the time to share this awesome review with us! Have a great day! - Camila
Reviewed Dec. 30, 2019
I've been with Direct Energy for about a month now. When I reached out to them, the experience went pretty smooth. It was in one home and then it just transferred to a different home, and the guy made it go perfect. The guy that helped me was amazing. I haven't had an issue or anything yet. I hope it continues to go as well at this point.
Hi Glorionna, thanks for leaving us such a wonderful review. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words we appreciate your business with us. Have a good day! - Emma
Reviewed Dec. 29, 2019
I've been with Direct Energy since 2015 and it’s better now. I moved into a new house in the middle of October and I put in my request for my electricity be changed. I understand that sometimes, stuff goes awry. However, I got off work at 5:00, went to the grocery store because I was gonna fix dinner and I came home to my lights being off. I immediately called Direct Energy and the guy that I spoke with told me that they were gonna send it to Oncor as an emergency setup. I talked to him, not knowing that they close at 8:00. So, he did not send it over emergency. I called Oncor several times. Then, I called Direct Energy back. They were closed at this point.
The guy that I spoke to blatantly lied to me. He never sent it over to Oncor because Oncor never got it. So, me and my child spent the night in a cold, dark house. Also, my mother-in-law was over here at the time because she was caught up at my house at the time. So, I had Direct Energy on my phone and then I had Oncor on another phone.
I called ahead of time to let Direct Energy know that I was moving. They told me that I have to submit my ID, my social security card to verify I was who I said I was. I do it every time I move and I did all of that. Then, I told them the date that I was moving in. A couple of weeks out and I still didn't have my own electricity. All day that day, my lights were out but I didn't know because when I got out to go to work, the lights were on. I went to work, came home, lights out. The next day, when I got home, my lights were back on. I got my first electricity bill but I have not heard anything from Direct Energy since then. As long as my lights are on now, that's what matters.
Hi Myrtricia, we are terribly sorry to hear that your recent experience with service interruption. We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We want to apologize that your experience with us was less than exceptional. We appreciate the time that you are taking to leave your feedback. We are honored to have you as a customer since 2015. - Emma
Reviewed Dec. 28, 2019
I've used Direct Energy as our provider for three years now and so far, I haven’t had any problems at all. I also didn’t have any difficulty setting up with them.
Hi Kimberly, We are happy to have you as a customer, we value your loyalty with us. We really appreciate your feedback. Here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. Have a wonderful day! - Emma
Reviewed Dec. 27, 2019
I have been with Direct Energy since 1993 when it was then Energy of America, and I am okay with them. These two years, they have been charging me more than necessary, but, now, they corrected it. I invited 20 people within all these years, and Direct Energy gave me gift coupons. The quality of their service is good. I am satisfied.
Hi Paulos, thank you for taking the time to leave us this incredible review. Customer satisfaction means everything to us. We appreciate you being a loyal Direct Energy customer since 1993. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. We are glad that the inconvenience with your bill has been fixed. We are here for you at any time. Happy New Year! - Emma
Reviewed Dec. 27, 2019
I liked how Direct Energy had an incentive program for a $50 gift card to come and join them. I went with them and things have been good. Everything is really broken down. I recently moved and things are pretty seamless.
Hi Eric, we value your business with us, we are glad to know that you liked this great incentive. Please be advised that if you refer your family or friends you can earn $50.00, you can get more information at https://www.directenergy.com/refer-a-friend We appreciate the time that you are taking to leave this wonderful review. Have a great day! - Emma
Reviewed Dec. 26, 2019
It seems to be one of those companies that send people to peoples homes assuring they’re able to reduce the costs of gas bills making phone calls to their own companies (Direct Energy, in this case) and telling you what to answer. Enrolling in a contract that you must renew or else they make you pay up to 3 times the cost of a regular bill.
Hi Gabriela, I’m sorry you’ve had such a bad experience, we take all concerns raised about our sales practices very seriously and require that all our vendors ensure every agent is compliant to our policies and to requests made by the owner of the home that they are visiting. Furthermore, each representative is required to clearly identify themselves as being with Direct Energy and not the local utility, both verbally and by wearing the appropriate badging and uniform. We do not tolerate aggressive or forceful behavior from our employees. The Door-to-Door sales agents are employed by vendors that we partner with. If the Vendor training is the opposite of our training, we certainly need to know so that we can investigate their actions and take proper action. If possible, please provide the Agent Name, Employee ID or physical description of the representative that came to your door. Also, if you would like, we can add your address to our internal Do Not Knock list to prevent any future solicitation. Please feel free to engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Dec. 24, 2019
When I signed up with Direct Energy, told me that by signing up, I was gonna get a gift card after a month and a half for becoming a new member, but they never sent it. Also, the cost fluctuates a lot. All the Oncor charges are ridiculous. When I had to move right after I signed up because I was getting a bigger apartment in the same complex, Direct Energy transferred my service really easily.
Hi Olivia, we sincerely apologize as it is our aim to be as transparent with customers as possible regarding their accounts. We appreciate you are taking the time to leave this review. Please be advised that the delivery charges from Oncor are calculated on the amount of electricity. We would like to take the chance to deeply review what happens with your gift card. Please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com/texas It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Dec. 21, 2019
So this Meredith ** walked to my door. Reported to be a government official to inspect gas & electric rates in the area for surveys purposes. I was busy so I asked my 13yr old to assist her to confirm our address after I had asked her all sort of questions and confirm her identity. I later heard her asking my son about my date of birth so I immediately became suspicious & refused. I later received a contract that I had signed up with them with forged signature & date of birth. I immediately went out and she was nowhere to be found. I called to cancel, the 1st 3 reps I spoke to acted dum & stayed they couldn’t find my account. I then called the 4the time acting like I was confirming my account and walla; my account was found. I then asked them to cancel. That rep “Angel C“ was helpful. My question is that can I report her to the police for tricking my minor & signing a contract under my name?
❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 20, 2019
My experience with Direct Energy has been good so far. However, I had Just Energy before and it was cheaper with Just Energy.
Hi Jessica, we always appreciate customers who take the time to give us their feedback. Our rates are based on market conditions. We value your business with us. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 20, 2019
Renewing with Direct Energy whenever we move apartments has been really easy. I switch online and the process is extremely convenient. The rates they give are fair.
Hi Alexander, Our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. We appreciate the time that you are taking to leave this wonderful review. We value your business. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 19, 2019
While the person I talked to might have been outsourced by the company, I would still count them as part of the company. They called my house today at about 11 am. They wanted to talk to me about my Direct Energy bill (I don't have direct energy) so I know it was a scam. Which it's sad when a legitimate company is resorting to scamming innocent people and wasting their time.
The person I talked said his name was "Shawn and that he worked for Direct Energy" and that he thought we were being overcharged on our current energy bill etc. I told him that we aren't interested with switching companies and to put this number on the do not call list. He then said "Are you sure? I think there is just someone telling you to say this." I then said no one is telling me to say this and to put this number on the do not call list, he then said "I know someone is telling you what to say. I can hear them in the background." I then stated that if they didn't take the number off the call list that I was going to call the authorities. He then hung up. (Not surprising.)
I just find it shameful that this company gave out our phone number for scammers to call us on their behalf and then the people who represent the company are extremely rude, hostile and argumentative. While I don't have Direct Energy currently, I know that I will definitely NEVER use them. I'm still completely shocked by how rude he was. The whole experience has just soured my view of Direct Energy and if they hire people with this kind of behavior then I can only imagine what the rest of their customer service is like.
Hi Hannah, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please contact us with your phone number and we are going to be able to report this inconvenience and at the same time we can add your number in our do not contact list. Once again we are deeply sorry for any inconvenience this phone call may have caused you and your family. Please engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Dec. 19, 2019
I've been with Direct Energy for 10 years now for my electricity and it has been fine. I got the 12 months plan. However, the bill has gone a little bit higher the past couple of months than I expected.
Hi Vince, we are fortunate to have a customer like you. Thank you for your loyalty, we appreciate your business with Direct Energy. I highly recommend you to check our Save Energy Efficiency at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips you will find great tips on how to reduce your energy cost especially for this time of the year. If you have questions regarding your bill, please engage with our Live Chat agent from www.directenergy.com/texas It will be a pleasure to help you, and we look forward to hearing from you! ❄ Happy Holidays!❄ - Emma
Reviewed Dec. 18, 2019
I signed up for a promotional deal at my local Bj's wholesale Store in September 2019 for $100 GIFT CARD for switching my services from BGE to Direct Energy. I kindly allotted my time to the representative even though I was actually in a hurry. He looked up the rates and found out that my current services rates were actually a little cheaper. But, since he'd taken out his time and so did I, I still signed up. My mistake. Not only have I PAID the higher rates for months, but I've inquired about my gift cards multiple times only to be told #1 they would be mailing them out in 2 weeks (after a month and half of waiting when they were supposed to come electronically in 10 BUSINESS DAYS)! Ok whatever!
Called again #2: "The cards are arriving in the mail to your address next week". OK! Whatever, so after 3 month's of calling, now I'm being told that there was a delay in the shipping. Somewhere there was an error and the cards will be mailed out in the next 6-8 weeks. NEEDLESS to say, after all the LIES.... I FINALLY CANCELLED!!!! THE INCREASED RATES I'VE PAID, NOW DON'T EVEN EQUAL THE GIFT CARD LIE THAT I WAS PROMISED!!!! Word of the wise, stick to what you know...Deals can also be scams!!!!
Hi Sylvia, thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Your review is very concerning to us. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 18, 2019
I liked the Direct Energy package that I saw. The free weekends are truly free. Their reps made the experience really easy for me. I've been with Reliant just through Direct Energy and I save a lot more money. Direct Energy's service was awesome. I’ve never, ever once had to call to contest anything about my bill. When I needed time for renewal of my contract, it was just a couple of clicks from my cellphone and my contract is renewed again.
Hi Jennifer, we are so grateful for your kind words. Thanks for sharing your amazing review with us. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day! We are glad that you found the best plan that suited your energy needs. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 18, 2019
I was with Green Mountain way back and then I switched over to Direct Energy. Direct Energy had the best prices at that time. Right now, they still offer the same good service and the advisor app is very easy to use. However, their prices have increased and hasn't gone down since. I still pay approximately around the same amount, which is more now than before. I spoke to a rep a couple of weeks ago to get my bill lowered and they were able to put me on some plan, but it had expired, so they were able to put me back on some other type of plan.
Hi Steve, thank you for taking the time to share this feedback with us. We sincerely apologize, but unfortunately, we are unable to change the current rates, because rates depend on the market conditions and we don't have control over it. But don't you worry, every time needed we'll work with you in order to find the best offer based on your budget and energy needs. Please feel free to reach us anytime, it will be our pleasure to further assist you. Happy holidays! - Camila
Reviewed Dec. 17, 2019
So far, I've been very satisfied with Direct Energy and the rates I have been getting from them.
Hello Richard. Thank you very much for this awesome review! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. All the best and happy holidays! - Camila
Reviewed Dec. 16, 2019
I like Direct Energy's free weekend plan. Since going with them, I have noticed a difference in my monthly bill. The cost of their service is fairly reasonable compared to others. However, once an individual is a customer, one can't get as good of a rate as when one is switching over to them. There is a rate categorized for new customers and another set for existing customers. The same goes for promotions. They had a thing wherein a new customer can get a free Nest thermostat. But, existing customers with a contract up for renewal can't get that. They should still be giving offers to customers that have been with them for a while.
Hi David, we appreciate your loyalty to Direct Energy and we are honored to assist you with your energy needs. We appreciate the time that you are taking to leave this incredible review. We would like to take the chance to provide you a different option. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 15, 2019
We've been with Direct Energy for a long time and we have them set up as an auto-pay. We haven’t paid too much attention to what the bills have been and it’s hard to keep track of even knowing what the bill was since the credit card pays for the bill every single month and then the credit card gets paid. Then we looked at it and then we thought, “God, these are kind of high.” It was on a month-to-month type rate and so we switched it. We recently signed up for their two-year contract, and we also switched the heat from electricity. So, we're still doing it auto-pay, but the bills are lower than before.
Hi Rose & Steven, we value your loyalty with Direct Energy. We appreciate you are taking the time to leave this incredible review. It is great to know that you are taking advantage of the auto-pay since this really helps to pay your bills on time. I highly recommend you to access to your online account that way you can check the amount of your bill every month, also you can check your current contract from our web site. If you need help with your online account please access www.directenergy.com/texas We look forward to hearing from you. Happy Holidays! - Emma
Reviewed Dec. 15, 2019
This is my third year with Direct Energy and I haven't had any issues with them since, so everything's been good. I went with them because of the free weekends. During the renewal, they renewed it for me. They went over my plan and they were very helpful.
One of our main objectives is to achieve great customer satisfaction. We are really thankful for your preference and loyalty Lori! Thank you so much for sharing this great review! If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Happy holidays! - Camila
Reviewed Dec. 14, 2019
Several years ago, I was scanning around and looking for an electric company that I could afford, and so I heard about Direct Energy by word-of-mouth. I got a cheaper rate with Direct Energy. And I’ve never had any qualms with them. Their customer service is very good. They always are very courteous and always answer my questions.
Hi Katherine, thanks for leaving us such a wonderful review. We are thrilled that you found the best plan for your energy needs; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Thank you for your loyalty. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 13, 2019
It was cheap in the beginning, and then everything started getting more expensive. My bills went from $60 or $70 a month to $150 or $160. Maybe this is because of the summer and running the AC doubles up the bill. I started with Direct Energy during spring time last year in October and it was cheap. But now, it’s winter again and my bill only lowered to about $120.
Good afternoon Raymond, thank you for taking the time to share this review with us. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. The free weekends offer can save our customers a significant amount of money if the majority of the usage is during the weekend hours. Please don't hesitate to give us a call or connect with one of our Live Chat agents. it will be a pleasure to further assist you. Happy holidays! - Camila
Reviewed Dec. 13, 2019
After talking to Direct Energy's reps, I felt comfortable that what I was getting was a good deal. Service has been good as well. Everything works and my bills are right. I've been enjoying the free weekends too.
Hi Kent, we are pleased that you are taking the time to share your experience with us, our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We are happy to know that this is the plan best suited to fit your energy needs. ❄ Happy Holidays! ❄ - Emma
Reviewed Dec. 13, 2019
I had Direct Energy in the past when I lived in Laredo, so I decided to go back to them. Also, the plans they offer for the free weekends made us choose them. That is something my wife and I really wanted to take full advantage of, so we decided to stay and renew our contract for two years.
Hi James, thank you for sharing this amazing review with us, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars” we are glad that you are taking advantage of your free weekends plan. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 13, 2019
A relative in the area told me about Direct Energy and whenever I called them to start the service, the process was easy.
Hi Devin, here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. Thank you for taking the time to live the wonderful review. We appreciate your business with us. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 12, 2019
So far, so good with Direct Energy whom I've been with for over two years. They're the best I've used with over 50% difference in my monthly bills compared to when I was with my previous provider.
Hi Mary, we really appreciate your feedback. Here at Direct Energy, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you very much for sharing your great experience with us. We are pleased to have customers like you. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 12, 2019
TXU in Texas was charging extremely high prices. I tried to find a better company that's a smaller company that does the same business. I found Direct Energy and so far, the switch has been good. They gave me a free smart home device which was really cool of them. Additionally, Direct Energy has not been really pushy about all things. Sometimes I might be late to pay 'cause I don't always know that I need to pay for something. Direct Energy has been telling me "hey, this is due".
Thank you for choosing Direct Energy, David! We are more than glad having you in our family. You know that we are here for you and if you have any additional questions please feel free to reach us at any moment, it will be a pleasure! Best wishes to you and your family! - Camila
Reviewed Dec. 12, 2019
We've had Direct Energy for about three years. I like that they're reasonable every time I have a question or my bill is too high. And if I have issues, they're always quick to resolve it. Their customer service so far has been really good, which is a big thing to me. And then, their cost is just so much cheaper than a lot of the ones we’ve had before. We’ve never done fixed rate just because we were not really home as much at that time whenever they were there. But it was just gonna be more cost-efficient to do what we have now with the weekend and stuff. We started the free weekends about two months ago, so that’s what we have now. Before, our bill was $200 to $250. But then I moved all of my doing laundry and all of my other stuff to just the weekend when it’s free, and I’ve noticed about half the cost has gone down.
Our monthly payment is on automatic withdraw, so they just take it out of my account. We’ve gotten credit because we do payments on time, which is always a bonus. I referred my brother and my best friend to Direct Energy, and they also have them. So, every time that I refer someone, we usually get a $50 credit too, which is also a good incentive. I really like them.
Hi Laura, is great to know the Free Weekend plan is the correct one for your energy need, we are glad that you are taking advantage of it. Customer satisfaction means everything to us. Thank you so much for taking the time to leave us this amazing review. Here at Direct Energy, we value your business with ys. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 12, 2019
Direct Energy's number was on a list of electric companies when I got a lease when I moved here. I got them when they were able to show up quicker than a couple other ones. I got free weekends with them and so far, I didn't have any issues. While I need to call someone ‘cause I need to turn my service off at the end of the month, using Direct is fine.
Hi Robert, we are glad to check this wonderful review. Our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. Thank you for being part of Direct Energy's Family. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 11, 2019
I’ve been living here since 2012, which is about seven years now but I’ve used Direct Energy for over 10 years. I’ve always gotten good rates and it’s affordable. I’ve called customer service a couple of times about a high bill and how we are on this flexible rate. I wanna stick to that for a while then, and it goes back down.
Hi Milton, thanks for your review! We are so glad we've been able to assist you with your energy needs. Please be advised that you're currently enrolled in a variable price product and a variable rate may vary (up and down) up to once a month. In order to check what options we have available for you please contact our Live Chat department or by phone, it will be a pleasure to help you out. Happy holidays! - Camila
Reviewed Dec. 11, 2019
I'm with Direct Energy because of their rate, and their representatives respond to me okay in whatever issues that I have and whenever I need to call. Also, their website has all the information on whatever the customer needs.
Hi Shantaram, thanks for leaving us such a wonderful review. We are thrilled that you are satisfy with your experience with us; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 11, 2019
I have electricity through Direct Energy. They should have more contact with me when my time to renew is due.
Hi Frances, am deeply sorry for any inconvenience this may have caused you. We appreciate the time that you are taking to provide us your feedback. We normally send a renewal letter in the mail 30-60 days prior to the end of the contract that way our customers can have enough time to find the best plan that suits their energy needs. I highly recommend you to check your online account where you can see more details of your plan and how many months you have to remain in the contract. If you do not have access to your online account, please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 10, 2019
Everything is good with Direct Energy. I’m glad with the service for now. A friend recommended it to me because of the low rate that I was offered. It’s low that’s why I’m happy. My other energy company was way too high already. Direct Energy's is just way different because of the rate. When I signed up, I talked to a rep and it was clear and they explained everything well.
❄⛄ ❄⛄ ❄⛄ Happy Holidays! ⛄ ❄⛄ ❄⛄❄
Reviewed Dec. 10, 2019
My mother-in-law was with TXU Energy and the price went down when she switched over to Direct Energy. I signed up and we called them for most of the renewal but they said that if I did it online, it would be cheaper. One time, they gave me a payment plan option and they were really helpful. We should look at what they have such as their green options.
We are truly happy having you as a part of our family, Jessie! Please do not hesitate to contact us for any further assistance, we'll be thrilled assisting you. Happy holidays! - Camila
Reviewed Dec. 10, 2019
After I googled and talked to a few different providers, Direct Energy is the best priced and has the best rate. They were also the ones that I could talk to directly and the quickest and I actually was able to talk to a person instead of an automated deal, which was one of the big deciding factors. So, I just acquired their service for my rental property and the first bill so far is good. At this point, I’m happy with them.
Hello Patrick, we are so grateful for your kind words. Thanks for sharing your review with us. We are honored to have you as a customer. Here at Direct Energy, we strive to meet the needs of each of our customers. Our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! whenever you need help feel free to contact us at any time. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 10, 2019
With Direct Energy, I see my bill come up at 68 or 75. However, my friend called me, while I'm at work 'cause I drive a truck and I’m not at home all the time, and he said that the bill came up this month at 101. Still, using Direct is good.
Hi Hussein, we appreciate the time that you are taking to leave this great review. We understand your concern regarding the difference on your bills, I recommend you to check our Save Energy Efficiency at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips it will be useful for you since you mentioned that you are not at home all the time this may help you to reduce your usage. Thank you for being part of Direct Energy's Family. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 9, 2019
The website was easy. I get on there and pay my bill. Their bill is really high if you’re not in a contract. It’s like y’all kinda force people to be in a contract. When I first got them, I had a three-month contract, and after the three-month contract, the only other options I had was the 24 or 36 months. When I moved into my new house, I finally signed a year of contract, but when I was outta there, the kilowatt hours were really high.
Hi Tammy, is great to know that the web site is friendly and easy to use. We apologize for any inconvenience this rate may have caused you. We always recommend to our customers to be in a contract that way we can protect them from a variable rate than can be fluctuated month to month. The rates that we can offer you are based on the market conditions, we hope that for the next contract the prices can go down. Please be advised that you have the option to check the renewal options 60-30 days prior to the end of your contract. We appreciate the time that you are taking to leave this review. We value your business with Direct Energy. Thank you for choosing us as your energy provider. ❄⛄ ❄⛄ ❄⛄ Happy Holidays! ❄⛄ ❄⛄ ❄⛄ ❄⛄ - Emma
Reviewed Dec. 9, 2019
Before getting Direct Energy, I had Green Mountain as my provider and that was very expensive for me. With Direct Energy, I have free rates on Friday and Saturday and during the weekdays, I'm at work and I don't need too much electricity. There's so much difference in my monthly bill. Still, I'll be happier if they make the free weekends from Friday to Sunday.
Hi Birendra, we are happy to know that this is the plan best suited to fit your energy needs! Based on your account you have the Free weekends that start on Friday after 6:00 PM until Sunday 11:59 PM, we truly apologize for any confusion with your plan, now you can take advantage of your free energy. We appreciate the time that you are taking to leave this great review. We want every experience to be “five stars”! We appreciate your business with us. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 9, 2019
Paying Direct Energy online is easier compared to my previous provider.
Hi Halie, we are glad to know that the online payment is perfectly working for you. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you for being part of Direct Energy's Family. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 8, 2019
We are very happy with Direct Energy. They give us a good rate and weekends off, which is why we stay with them. Before, our bill comes so high sometimes so we talked to them about it and asked what the problem was. They told us to change the filters, and since we don’t like air condition too much, we started turning it off. I would recommend Direct Energy.
Hi Yasho, we appreciate that you are recommending Direct Energy, we are honored to have you as a customer, thank you for taking the time to share your experience with us. Here at Direct Energy, we strive to meet the needs of each of our customers. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 8, 2019
My monthly bill with Direct Energy has been kinda high but then I deal with it 'cause I got their service going to two different houses. So far, their service has been good to me.
Hi Virginia, we are happy to know that the service is good. Customer satisfaction means everything to us. I understand your concern regarding the high bill that you are receiving, as you mentioned that you have two addresses. We recommend you to check our Save Energy Efficiency that will help you to reduce the energy cost in both properties at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips Thank you for this great review. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 8, 2019
I used to live with somebody who had Direct Energy and I’d seen something out of one of the bills and I called it. I've been with them for 5 years already and they're the only one I’ve ever been with. I work most of the time so I really don’t get to use anything and my bill’s always low. And then in the summer when my daughter’s here, my bill doesn’t go high even when she’s at the house all day. So, Direct Energy is a good reliable service and I like their rate as well.
❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 7, 2019
I've been with Direct Energy for two months and so far, so good. I have received my first bill and it isn't bad.
Thank you so much for choosing us as your retail electricity provider, Alunda! We truly appreciate your trust, it means the world for us! We're here for you anytime. Happy holidays! - Camila
Reviewed Dec. 7, 2019
Direct Energy was recommended to me by a friend and she never had any issues with them. I've been with them for a little over two years and I’m happy with them. I love them. They have different packages available and their customer service has always been polite and efficient. Everything has been spot on.
Hi Melissa, thank you for choosing us as your energy provider. We appreciate you are taking the time to provide us this great review. Our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 7, 2019
I was tired of the TXU so I turned to Direct Energy, looking if they were offering new deals. The price is a little bit better, and overall, when you look at kilowatt per hour, most of everything averages out.
Hi Brandon, we are very happy to have you as part of our Direct Energy family. We appreciate you are taking the time to leave this review with us. For further information please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 7, 2019
I was referred by my mother to Direct Energy, and I've had their service for about 3 months already. There are other providers that are lower but I’ve given Direct a chance. Still, my bills have been a lot higher with Direct and I've spoken with them but they can’t explain why. I think why my payment is expensive has to do with the efficiency of my appliances where I live now but I’ll be moving out soon.
Reviewed Dec. 6, 2019
I've had Direct Energy for more than three years now and I've kept the same plan. Every once in a while, they send you a new thing saying that your plan is expired, and you always try and negotiate down a little bit cheaper than you had, and they usually do it for me. My monthly bill is what I expect it to be, especially, I live in Houston, and I use my air conditioner about 10 months out of the year for the most part.
Hi Eric, we are glad to have customers like you, we value your loyalty with Direct Energy. It is great to know that the renewal letters are perfectly working for you. Our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 6, 2019
Direct Energy has been with us for two months. I did everything online and I was set up right away.
Hi Manuel, thank you very much for taking the time to share your review with us, it is highly appreciated! We are happy knowing that you took advantage of our self-help options and for any further questions please feel free to contact us at any time, it will be a pleasure to assist you. Happy holidays! - Camila
Reviewed Dec. 6, 2019
I was originally with Reliant, and they upped the rates and I wasn’t super happy. I then went to the powertochoose.org site and I was skimming through. Direct Energy offered better rates at the time, so I switched to them. As long as everything’s good, I typically stay with the same person. In the last three years, I’ve been on their little program where it’s free weekend. It works better for us. My husband and I work. My kids are in school. So, we’re not really home a lot on the weekdays, and we’re home a lot on the weekends, which just ends up being better. I had a couple of issues with Direct Energy about two years ago though. I called, chatted and complained, but then they fixed it, so it seemed to be okay.
Hi Arin, we appreciate that you are taking the time to leave this wonderful review, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you very much for sharing your great experience with us. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 6, 2019
I'm satisfied with Direct Energy. I've had them for about four or five years now, and my bills have been lower. I called them once when I had a power outage and they handled my situation well.
Hi Keith, it's our goal to provide exceptional and honest service always. Thank you for your loyalty and for being part of the Direct Energy family. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 5, 2019
When my contract with Direct Energy was due for renewal, it took some time before it got renewed. Also, a couple of times, there was a high bill. Still, after that, things have been good. The free weekends are great, which I didn't have earlier. It’s easier for me because those are the days when I’m free to do most of my chores.
Hello Rashmi, we are so glad to know that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! we look forward to the opportunity to serve you for many years to come. Thanks for this awesome review. Happy holidays! - Camila
Reviewed Dec. 5, 2019
Direct Energy's overall service reliability is good, and my interactions with their representatives are good too.
Hi Aaron, thanks for the honest feedback. Here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 5, 2019
Direct Energy came by knocking on our door, and the salesperson sounded professional. At that time, I was told that I was gonna be on a rate for elderly disabled. But apparently, the salesperson didn’t tell me it’s just the regular rate. We got into a two-year contract and have had them for a couple of months now. However, looking at my second bill, it is over $200. As I haven’t noticed a difference in the pricing, I contacted them and they explained to me about the Onshore Energy charge that’s 50 something dollars added to the bill, and everybody has to pay. But I’ve never had a bill that shows that. So, I need some clarity on what the product is and of what I can expect, especially since I was expecting our bill to be less than $100 according to the salesperson.
Good morning Albert, thank you very much for your firsthand review of our company, we are honored to have you as a customer. We apologize for the confusion with the rate plan. Our records indicate that you already spoke with one of our customer service agents and they provided a resolution for your case. For further assistance please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 5, 2019
I've had Direct Energy in different places for 8 years now. Their service is good and it doesn't fluctuate too much. Although it might fluctuate a few cents or a few dollars here and there depending on how much usage I use, still, it’s cool. Also, I use my app for everything and it’s easier ‘cause I can multitask.
Hi Ambra, we value your loyalty with Direct Energy. We are thrilled to hear that you are satisfied with our service! thank you for taking the time to leave us this wonderful review. We strive to provide the best experience to all customers and we are glad to know that this has been the case with you. We appreciate that you are sharing your experience with our Mobile App. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 4, 2019
Direct Energy’s rates have been competitive and I stayed with them because of that but for the last year or so, they have fluctuated to where they have some competitors that I’ve considered changing to. Still, their rates have been more reasonable than some others. My plan is getting ready to end next month and when my plan starts ending, I go and see what Direct Energy currently has and I try to find a competitor that can beat it because I’m always trying to find a lower rate. I usually start shopping a couple of months ahead of time.
Sometimes, I have a struggle seeing everything because sometimes, the plans are not offered online that I’ve discussed with Direct Energy. If they're not offered online, then I’ll call it in and renew it. I prefer to do my information online, however, I found that I can find better rates at times if I call in versus them being visible to me online. Direct Energy usually doesn't offer any service to existing customers though. Maybe if I'm a newcomer, I might have a little bit more incentive.
It was a challenge getting the specs of the type of plan that they didn't have listed online because I’m the one who looks at the rate, like the fees and the taxes. I go into detail of how the money is being paid because I don't like any outstanding or background fees that I’m not aware of, so I look at the detail sheet and sometimes, there’s a challenge of getting those sheets and being able to compare. I would like to make those more accessible. I don't know how they come about having the rates, but since I’m an existing customer, I’m not sure why I would have to call in and get that special rate that's not listed online. It’ll make my research a lot easier.
Sometimes, my summer months hits my budget a lot, which is why I like the control because I may not be able to pay the bill. I’m gonna have to try to figure out how I’m gonna get my bill paid and so, I have to pay a little bit at a time in order to not accumulate fees. It would be nice that we could have an incentive and use it at certain times to just kinda relieve those certain times of the year that can be hard.
Hi Liekeshia, we value your loyalty with Direct Energy, We love to help you with your energy needs. We appreciate the time that you are taking to provide us your feedback. Our rates are based on market conditions. If you are up to renew your contract you can check the best plan available in your online account. Or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 4, 2019
Previously, I was with Reliant as my energy provider and I was only paying $160. The rep I spoke to from Direct Energy told me that I would be paying less with them. We trusted the salesperson because he was recommended by a friend of the family. However, what he said wasn't the case. My bill for a week was $72 and my other bill was $212. My mom signed up as well and her bill came to $400 and she was pissed. She called in and Direct Energy discounted the bill for her and changed her plan. I’m gonna give it another month and I’m gonna see what happens. If not, I'll break Direct Energy's contract, pay the $125 and go back to Reliant. Direct Energy should be more upfront with customers.
Good morning Rocio, We are terribly sorry to hear that your recent experience with us has left you feeling so frustrated. In an effort to help clear up any confusion. We would like to take the chance to deeply review your account and find the best solution for you. please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 4, 2019
I've been with Direct Energy since end of October. I wanted to see if their plan made any sense for me, and it looked like it could. It’s just a little hard to figure out how much I’m paying for and what I’m not. Also, I’ve contacted them one time, because part of the plan I signed up for was this Amazon Echo thing, but the one I got was not working. They were not able to replace it so they gave me a credit, but it was less than what a new one would cost. Overall, I’m not super impressed but I still think that I’m getting good electricity.
Hi Henrik, we are glad to have you as part of our family, we appreciate the time that you are taking to leave this review. On the first page of your bill, you will be able to see how many kilowatts you used during the day and the one that you use during the night, please be advised that during the free period you are not going to pay delivery or energy charges. if you still have questions regarding how your plan works. Please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 3, 2019
Direct Energy is professional and courteous. Since I switched to them, I've had a lower bill.
Hi David, we really appreciate your feedback. Here at Direct Energy, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you very much for sharing your great experience with us. We are glad to have customers like you. Have an amazing day! - Emma
Reviewed Dec. 3, 2019
It’s pretty good with Direct Energy. My sister had it, so I got it. I called them over the phone to sign up and it was easy. The 12 hours overnight was pretty easy plus I kinda like how they did that free. I haven’t had any problems with Direct Energy except I got a bill, and it said it got a late payment.
Hello Jeffrey, thank you for taking the time to share this great review, it means the world for us! Please be advised that you are eligible to waive the late payment fee once every 12 months, so please feel free to reach us through our Live Chat department or by phone at any time and we'll be more than glad helping you to waive that fee. Enjoy the holidays! - Camila
Reviewed Dec. 3, 2019
Direct Energy is way better than the other energy that Pedro got out of Houston called Frontier -- they were the worst ever. We originally had come to Direct Energy and at the same time, we inquired about Frontier. And then Frontier switched our electricity after Direct Energy was our electricity for a while, so we had a $12 bill from Direct Energy. Then suddenly, when we were with Frontier, they disconnected us for $36. They had us waiting for two days to reconnect. It was a misunderstanding but two days was a long time to wait. I suffer from a chronic illness so no matter how much I told them that it was an emergency, they couldn't seem to find out why they weren't connecting the service back. So we were without lights for two days.
For some reason, they thought we had agreed to the service when we had already agreed with Direct Energy because we liked the rate. So when we moved, we decided, "No, we're gonna stick with Direct Energy," because they're so much easier to deal with. With Frontier, everything was over the phone or online. You had to wait until the next day, so it was a bad experience. As with Direct Energy, on the other hand, Pedro said that the guys there were easy to deal with versus the folks over at Frontier, because nobody could explain anything to us there. It was always that they had to escalate it and somebody would call us, but then nobody would. We have been with Direct Energy for a few months, but we still got old bills from the old department that we're trying to clear out.
Hi Marisol, we are terribly sorry to hear that your recent experience with service interruption. We appreciate the time that you are taking to leave the great review. Our records indicate that this situation has been resolved, we are glad to have you back! We definitely understand your situation with your chronic illness and we want to make sure that this is not going to happen again, we can send you the critical care form that will help us for future cases. please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas, Have an amazing day! - Emma
Reviewed Dec. 2, 2019
My experience with Direct Energy has been great. We've had them for two and a half months now. I signed up with them online and it was super easy and fast. I was able to choose a fixed rate plan and I have free weekends. So far, my monthly bill is about what I expected. I just pay my bills online and everything is good.
We love to know that you have been taking advantage of our online options, we always aspire to provide our customers with the best experience and we're so glad knowing that you are satisfied. Thank you for this great review! Happy holidays! - Camila
Reviewed Dec. 2, 2019
Their service was pretty poor at first, especially when I had to call about something, you would talk to somebody that couldn't speak English and couldn't get the questions answered and couldn't get anything done. I was very disappointed. My big complaint would be have somebody American to talk to and not a 30-minute answering machine to go through and then get somebody who couldn't even speak English. That's poor business. But since then, it has improved. I call very seldom about a problem. But most of the time, it's better than it was. They got us on a lower rate, but it got pretty high. And the fellow was very helpful. But the bills are a lot better now. I got them lowered a couple of months ago.
Hi Gary, we appreciate the time that you are taking to provide us your feedback. Here at Direct Energy, we are working diligently to improve our customer service. We apologize for any inconvenience this experience may have caused you. We also have our chat support where you can get assistance whenever you need it. You can access www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Dec. 2, 2019
With other companies we have, our bill was almost 500 the last time. They said it wasn't because of their company. It was because of something else. Then, my fiance's mom told us about Direct Energy, so we switched to that one. Direct Energy is good so far. I signed up over the phone and their reps were good. I noticed, however, that the bill has been going higher.
Hi Selena, thank you very much for your firsthand review of our company. We are happy to have you as a customer. It is great to know that you had a great experience with our customer service. We would like to go over your account with you and find the best solution to reduce your usage. I recommend you to check our save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips since that will help you. If you have any questions regarding your bill, please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas, Have a great day! - Emma
Reviewed Dec. 1, 2019
Somebody from Direct Energy came and asked me to switch. She was nice. I've had the service for over two years but as soon as my trial is up, I'm gone. They are much more expensive.
Hello Ellender. We are worried knowing that you are considering the idea of leaving us, we would hate to lose you. Please give us the opportunity to verify your account thoroughly and find the best rate plan that fits your budget and energy needs. Please do not hesitate to contact us by phone or Live Chat and we'll work hard to give you the best deal to stay with us. Thanks in advance. Happy holidays! - Camila
Reviewed Dec. 1, 2019
We moved to Texas and signed up with Direct Energy which was easy to do. I did it all online and got it all switched over. It was pretty painless and it took five minutes to finish everything. We've received three bills so far and we've noticed that it's been a little bit more. But where we were at before was a little bit more rural. Then where we are now is a big area so I assume that it will be a little higher. But last month was a lot lower than the previous two months. We got one of the Nest thermostats for the air conditioner in the house and it lowered our energy bill quite a bit.
I had to call Direct Energy one time to get our first bill 'cause there was some stuff that was on it that was unclear and they explained everything. It didn't take long and I didn't have to wait. I also had to talk to them over the phone when I was setting up my auto-debit for the billing. All in all, it's a good experience and we have been pleased with everything so far.
Hi Jason, thanks for the honest feedback. Here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. It is great to know that your experience with the web site was good and easy. We recommend you to check our Energy Efficiency at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that will help you to reduce your energy usage for the winter and summertime. I hope that will be useful for you. Have a Great Day! - Emma
Reviewed Dec. 1, 2019
I had First Choice before, and when I called to get a better rate, I was connected to Direct Energy. They are pretty much the same, but the one is prepaid service and the other is a contract rate. But, the thing that I liked about the other company that they let me know how much money that I save by having the free nights or weekends. Direct Energy, on the other hand, gave me the 12-month deal that came with an Echo Dot machine that I got. Their website is okay, but it could be more mobile–friendly.
Hi Jannelle, thank you for choosing us as your energy provider, we appreciate you are taking the time to share your experience with us. We also have our mobile app that you can download in your app store called Direct Energy Account Manager that will provide you the history of your daytime usage versus free usage, we hope that you can use the mobile app since it is a friendly tool for you. If you need help, please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas, Have a great day! - Emma
Reviewed Nov. 30, 2019
I've had Direct Energy for 4 years now, and I switched plans this year so they're not the same ones they were before that. I used to be on free weekends but now, I have free nights. My monthly bills skyrocketed because of the electric heater, but it still seems similar from the past year. About a year ago, they used to do a weekly how-much-energy-you-used deal, and every week I would see a picture. There's a little graph of how much I used and what it cost me a week. And it used to have a graph of temperature on there also, so it’s like, “Okay, it’s 100 degrees today. I used a lot more energy. Okay, that makes sense.” But they got rid of the temperature part and now it’s just how much energy. I like the one with the temperature better as that makes sense in a simple way so bringing it back would be helpful.
Good afternoon Travis. We truly appreciate your feedback. Please be advised that we've been enhancing the features of the usage information on your online account, we apologize if some of the options offered were removed, hopefully, it will be placed again in the future. However, you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. For any other questions please do not hesitate to contact us by phone or Live Chat, it will be a pleasure to further assist you. Happy holidays! - Camila
Reviewed Nov. 30, 2019
The rates were fine, so I kept Direct Energy. The bill is cheaper than other places that I have used without a lack of performance. The reps were also very professional.
Hi Tyler, we love to receive this type of review. Here at Direct Energy, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you very much for sharing your great experience with us. We are hone to have you as a customer. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Nov. 30, 2019
I like Direct Energy. With them, you can get on a program to get the bills cheaper. Also, their customer service has always been good whenever I call and get my thing renewed. They’re nice and polite over the phone.
Thank you for taking the time to leave us this wonderful review. Customer satisfaction means everything to us. We are glad that you had a great experience with Direct Energy, we are honored to have you as a customer, We want every experience to be “five stars”! We hope you have a great rest of your week! - Emma
Reviewed Nov. 29, 2019
I had Ambit Energy, and I got tired of paying around $300 a month for electricity. The rep from Direct Energy told me I would pay less if I switched to them, and it was. My first bill with them was around $200. The rep did his job. He didn't act like an **. He got the sale. Whenever they call and talk to us, they are all really professional.
Hi Justin, we are thrilled to hear that you are satisfied with our service! thank you for taking the time to leave us this wonderful review. We strive to provide the best experience to all customers and we are glad to know that this has been the case with you. ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Nov. 29, 2019
Direct Energy works great and our bill has been fine.
We appreciate the 5-star rating, Zayda! At Direct Energy, we strive to meet the needs of all customers. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Have a wonderful day, Zayda! - Camila
Reviewed Nov. 29, 2019
Sometimes, my monthly bills are high with Direct Energy despite the fact that there's always nobody at home during the day. Sometimes, I try to negotiate with them, but still, there are no changes. Other times, I've been in bad conversations with one of the people in their team because my electricity was extremely high. I told them that they needed to do something but they said there was nothing they could do. They said they were going to set the appointment to come out and read my meter again but nobody showed up. Still, I'm comfortable with Direct Energy's service. I like how with them, I have a weekend free.
Hi Samuel, we always appreciate customers who take the time to give us their feedback. We are honored to have you as a customer. Our records indicate that you have free weekends, that means that you have free energy from Friday after 6:00 PM until Sunday 11:59 PM were you can take advantage of it, since there are not energy and delivery charges, I recommend you also to check our Energy Efficiency at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips you will learn How to Make Your Home More Energy Efficient, We would like to review the status of the visit from the technician, please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas or you can get in contact directly with Centerpoint. Have a wonderful day! - Emma
Reviewed Nov. 28, 2019
I had a different provider before I had Direct Energy and I wouldn’t go back to that other bunch. I’ve been with Direct Energy for at least three years and I like the service very much. I usually make my payment over the phone off my credit card, and it’s easy and simple. Also, I’ve never had any problems with anyone who works for them.
Hi Terry, we really appreciate you are taking the time to provide us that great feedback. Here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. Have a wonderful day ❄⛄ Happy Holidays! ⛄❄ - Emma
Reviewed Nov. 28, 2019
Direct Energy is a place to pay my bills. That’s what I go with and it seems like it’s the right thing to do. I’m satisfied. Every time I need anything done, they all take care of it. I had an account last month and they worked it through and everything’s fine. I don’t have any complaints at all with the service.
Hello Kenny. We are truly happy knowing that we have been able to satisfy your energy needs! Thank you for your loyalty and for this great review! Happy Holidays! - Camila
Reviewed Nov. 28, 2019
I didn't like how Just Energy would tell me one thing but then their prices would be off. I went with Direct Energy and everything has been going great.
Thank you so much for choosing us as your electricity provider, Ventura! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! - Camila
Reviewed Nov. 27, 2019
My mom had Direct Energy when she had her old house before Hurricane Harvey knocked her out. She went back to them because she’s 83 years old and she’s set to her line. Everything is okay and she has re-signed with them. She's been happy with Direct Energy.
Thank you very much for this great comment, Rachel. One of the greatest feelings for us is to have such loyal customers for all those years. Your loyalty means the world for us, Rachel! We want the opportunity to continue providing you and your family high-quality service for many years to come. - Camila
Reviewed Nov. 27, 2019
I have multiple properties with different power providers. We lose power a lot. With Direct Energy, I got a text and they fixed the issue within two or three hours. With them, our bills have been average.
Thank you so much, Raquel, for the opportunity to be your retail electricity provider! We care for you and if you ever have any questions do not hesitate to contact us and we'll be more than glad assisting you. Thank you for taking the time to provide us with this review. Enjoy your day! - Camila
Reviewed Nov. 26, 2019
I used three or four different providers in the past and I go with whoever's going to give me the best rate. I also went with Direct Energy because of the special offers they were having. We did the fixed rate and they gave me a great price this time for a year. They are good. We've always used them before, and I’ve always had good service.
What an awesome review Nathan! We're so glad having you as a member of our family, we thank you for taking the time to let us know about your overall satisfaction. For any further questions please feel free to contact us at any time, we'll be thrilled helping you out. Have a great day Nathan! - Camila
Reviewed Nov. 25, 2019
I moved to my small two-bedroom house and I'm not even using anything. I shut off some of the breakers because my bill was a little high -- my bill was 180 and I was used to paying only 70. I have a washer and dryer now, but still it's $100 more. My last consumption was around 600 watts and now it's almost 1,600. So, I am trying to figure out why it is a little high when I am using the same or less amount of electricity I used in my apartment. Nevertheless, I like the app a lot and it's really handy. So far, I check on it constantly to see if it affects the pricing, and it is 15% less. So, it would be 150 next bill, but I was hoping it would then be 100 or 120 moving into this new place. I understand that it is a home, but the last place, I had two window AC units and I had them running constantly, like 24/7, and then I would have some of the lights on in the house.
Good morning Dragan. We appreciate you taking the time to share this rating with us. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. Please don't hesitate to give us a call or connect with one of our Live Chat agents. Thank you, Dragan, and we hope to hear from you soon. – Camila
Reviewed Nov. 25, 2019
Everything’s been good with Direct and we have power. I've had the service for 3 years now and I contact them whenever I renew it once a year.
Hello Jeremy, thank you for taking the time to leave us this incredible review. We appreciate you being a loyal Direct Energy customer. If you ever need assistance, please don't hesitate to reach out to us by phone or live chat. Have a nice week! - Emma
Reviewed Nov. 24, 2019
Everything is good with Direct Energy. We've had the company for years already, so I'm pretty happy with them. Their rates are pretty good.
Good Afternoon, Catalino. We appreciate you being a loyal customer with us over the last years! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad assisting you. Thank you, Catalino, and have a wonderful day! – Camila
Reviewed Nov. 24, 2019
I had had one outage in the area and it took them 15 minutes to repair it, so it has been good. I was satisfied with the timeframe. Direct Energy is good and helpful. Getting started with them was really easy. I did it all on my phone and it did not take too long. The monthly rate is obviously higher in the summer months, but it is otherwise good.
Hello Brihana, thank you very much for sharing this great review! Our commitment is to work hard and consistently to provide our customers with the best experience and we're truly happy to know that we have reached that goal with you. We look forward to continuing providing you the best service for many years to come! - Camila
Reviewed Nov. 23, 2019
Direct Energy services are cheap and I love it. I had a $40 electric bill last month and it was great. I also like their website. It's pretty user-friendly. Direct Energy is awesome and I've already told people about them.
Thank you so much for sharing your experience with us, Robyn. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We're glad to hear you love our services! If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 Visa prepaid card! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great weekend! - Camila
Reviewed Nov. 22, 2019
Direct Energy did a door-by-door thing and they had good rates at that time, so I have switched that day when they came by. But now, I switched over to Gexa. Direct Energy's rates kept going up, and the offers that they had versus the other providers weren't as good.
Hi Kevin, thank you very much for taking the time to leave this great review. We are very sorry to lose you as a customer, please be advised that our rates are based on the market conditions and you have the option to check our rates through the web site at any time, if you find a better plan definitely, we are going to be more than glad to assist you with your energy needs. We hope that we can make business with you soon! Have a great day! - Emma
Reviewed Nov. 21, 2019
I liked the flexibility of the different plans and that there is a page I go to for month-to-month options. I have rental properties where I change whoever’s name the electricity is at some point, and so I have that flexibility to have it in my name while I’m working on a property. Then, I can cut it off and convert it as needed. In the past, I had a property in Houston where I was using TXU and sometimes it was a pain any time I’m dealing with them. But with Direct Energy, it is smooth and fast. So far, I’m really impressed with the customer service. Because when the lights turn on, the lights turn on. Everybody can do that. But any issue I’ve had, or getting it connected, it’s been really easy.
Hi Alana! Simple, accurate, efficient, and outstanding - words that describe the experience we work to provide for each one of our customers. There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 Visa prepaid card. To find out more information, visit our website at: https://www.directenergy.com/refer-a-friend. Enjoy your weekend Alana! - Camila
Reviewed Nov. 20, 2019
I have Direct Energy at home and have had the service for a few years now. I've noticed a difference in the price since having them and their representatives are usually attentive. If we have a power outage in the fall and I ask by how long it would be out, they were usually correct on how soon it will be back. And that’s usually due to a storm and not because of them. I’m happy with them.
Hi Michael, it is amazing to check this type of review. We appreciate you are taking the time to provide us your positive experience with us. Our rates are based on market conditions and we always have different options for you at any time. We are glad that you are getting accurate information when there is a power outage I always recommend you to check any update about power outages on the web site http://gis.centerpointenergy.com/outagetracker/ Customer satisfaction means everything to us. We are happy to have you as Direct Energy Customer. Have a wonderful day! - Emma
Reviewed Nov. 19, 2019
I had CPL, which was under mine and my ex husband's name and I needed to change the billing to my name. The Direct Energy rep helped me a lot. He explained the plan that he put me in, that it’s gonna be lower, which I was a little skeptic, but he did good. He was very professional. I received the bill but I don’t understand how my light bill is so high if I live here by myself. If it's cool outside, I usually have my AC off. The only thing I have on during the day is my TV and if I’m doing something from school on my laptop.
Hi Olga, we value your business with Direct Energy, Our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! I saw that you have the Free Weekends plan which means that you can take advantage of the free energy from Friday after 6:00 PM until Sunday 11:59 PM, in which there are not energy and delivery charges on that period. I recommend you to check our energy efficiency at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips it will help you to reduce your energy usage. We would like the chance to work with you to help find the plan tailored to your current usage habits. Please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas, Have a great day! - Emma
Reviewed Nov. 18, 2019
Direct Energy is a good company. The electricity is cheaper. I don’t have any problem with the electricity in my home. And they have a very good discount like electricity in the night free. For me, it’s perfect. I will like my friends use Direct Energy because it’s cheaper. I have two friends changed to Direct Energy. I
Hi Marta, we appreciate the 5-star rating, thank you very much for recommending our services. In the future, if you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 Visa prepaid card! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend Have a great day! - Emma
Reviewed Nov. 16, 2019
Direct Energy was on our street, and I got them as my provider as well since they had the cheapest price. Also, I didn't have any problems with their people.
Hi Sandra, thank you very much for taking the time to leave this great view. We value your business with Direct Energy and we hope to help you with your energy needs for many years. Have a great day! - Emma
Reviewed Nov. 15, 2019
I’ve been a customer of Direct Energy since 2012. Every once in a while, their competitors would have better prices and try to get me to come over. And I’d generally call and see if Direct Energy can give me a cheaper price per kilowatt hour. Direct Energy seems to be pretty good about making sure that I’m taken care of. They don’t seem to just let things go by the wayside. I’ve spoken to some people on the phone when I called in and had a question, or with the billing, and it was pretty good. The biggest issue is getting service from Oncor.
We love knowing that you have had great assistance from our Customer Care Team, Jordan. We always strive to provide an excellent customer experience. Thank you for your loyalty and for this awesome review Jordan! Have an amazing weekend. - Camila
Reviewed Nov. 15, 2019
My mother had Direct Energy. I have them too and I've been with them for maybe about 20 years. The service is great and I don't have a problem.
Hi Noraima, we are honored to have you and your mother as part of our family, we value your loyalty with Direct Energy. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services! Have an amazing day! - Emma
Reviewed Nov. 14, 2019
I've been with Direct Energy for years, when I moved into my apartment. I just went online to look for electrical providers in my area. They had a lot of good reviews, and with the past experience with the other companies, I just decided to try someone new. Their service has been straightforward compared to other companies. So far, I've only renewed twice because before, I was on a month to month. And last year, I got some email where they had the offers and I said, "Okay, this is a thing." So I did that, and then I just recently renewed, within the past week or two.
It is astonishing knowing that we have such loyal customers! Thank you very much for this endearing comment John, we truly appreciate it. We love to hear that our customers are having an amazing experience and we look forward to being your trusted energy supplier for many years to come! Enjoy your weekend John! - Camila
Reviewed Nov. 14, 2019
I love Direct Energy. My mom has had it for years. When I moved back to Dallas, she said I needed to get it with Direct so that was why I went with them. I was with Ameren when I was in Missouri and Direct Energy is a lot cheaper. I like the deal that I made which I started out with, which allows me to save more. I don't have to consume all the time because on the weekends when I got the kids, it's a lot easier to let them have everything on, knowing that I'm not killing myself with a bill. The customer service is wonderful as well.
Thank you very much for this awesome review Najah! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. That's our main objective so we are truly happy about it. Please feel free to contact us at any time you need us, we'll be here for you! Have a great weekend Najah :) - Camila
Reviewed Nov. 13, 2019
I’ve had Direct Energy for a while now on a couple of different houses that I’ve moved to. There were a couple of times where I had to cancel service and then I would end up getting them again. I called the other day because I hadn’t gotten a bill, and the rep gave me the due date. It was great service.
One of our main reasons to be grateful is to have loyal and satisfied customers with the service we offer. We constantly work always looking for the best way to adapt our service to the different needs and demands of our customers, because having you as part of our family is our most precious treasure. Thank you for being with us and for taking the time to share this review, Tommy! Enjoy your weekend :) - Camila
Reviewed Nov. 13, 2019
I heard about the free nights so I got Direct Energy, but it sucks. What I have in my house are the solar panels. During the day, my energy goes to a negative. That means I make more electricity than needed from the electrical company. During the day, I should not be charged at all. Now, free nights just means that beginning at 9 o’clock at night towards 9:00 in the morning, all the energy, electricity charge should’ve been taken care of by Direct Energy, only to find out later that they didn’t do that. They took the entire balance for the month and multiplied it by 0.55, 55% usage, then charged me based on that. That’s the wrong way to do it because I got misled by assuming that the nights used are free of charge. And it actually isn’t.
In the end, my electrical charge is way higher than before. Back in the days, I had this free weekend deal with Champion Energy. So, Friday, Saturday, and Sunday, those energy, electricity uses are free. Monday through Thursday, those are being charged, but we use less energy during the week than in the weekend. So, to make a comparison, I’ve paid $70, $80 per month while with Champion. Now, I’m with Direct Energy, I have to pay $140 a month. So, that’s a very steep increase. Assuming that if the night deal is true, it shouldn’t even hit that high. It should’ve been in the 40’s and 50’s.
I did a very detailed research on how they actually charge my energy usage and found out they did a basket calculation. They didn’t segregate the usage according to the hours. Right now, I’m looking for the next guys to go through. Within a matter of a month or two, I’m gonna be switching to another company already. I'm in a contract but I'd rather pay the penalty right now than keep doing this. It’s not gonna help. I'm only gonna end up paying more.
Hi Peter, we are so sorry to learn you are disappointed with your current plan. Based on our records we are sending the bills including details of the usage during the day and during the night so you can see how much you are saving with the free nights, your free period is every night from 9:00 pm until 8:59 am, in which there won't be energy and delivery charges on that period. Unfortunately, we do not work with Solar Panels. Our average price calculations are based on a total consumption profile over a 12 month period assuming 45% of consumption occurs during the Designated Free Period. We would like the chance to work with you to help find the plan tailored to your current usage habits. Please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas We look forward to hearing from you soon. Have a nice day! - Emma
Reviewed Nov. 12, 2019
I have a coworker who referred me to Direct Energy last year when I moved into my apartment. He told me that in Texas, Direct Energy has one of the greatest rates, so I went with his word on that and signed up in September 2018. My lease was up in the apartment and when I was gonna transfer my service over to my new place, it turned out my service was cancelled accidentally. I guess another person in the apartment had another service come out, and they put the wrong address. It interrupted my service, but they didn't charge me anything for it. So, now, I’m under a new contract at my new place. They were able to correct it. I love using the app to pay my bills, see my usage and all the good stuff. I noticed that in summer, I use more of the AC, so my bill goes up. In winter, I use more of the heater, and my bill goes up again. But I think that’s normal. I use Atmos for my natural gas now. I didn't know Direct Energy provided that.
Hi Robert, we are so glad to have you as a customer since September 2018, thank you for taking the time to submit this great review, we truly apologize for any inconvenience this service interruption may have caused you. We will work hard to continue providing you with an awesome experience! We are so glad to hear that you are finding our awesome app convenient and simple to use! We also have great energy efficiency tips through https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips you can take advantage of this information that will help you to reduce energy usage on the summer and wintertime. Have a wonderful day!- Emma
Reviewed Nov. 12, 2019
I first heard about Direct Energy through a friend and decided to work with them since they have better rates for the kilowatt usage. I use the app and it's very user-friendly. Their reps are professional as well.
We appreciate the 5-star rating, Emmanuel! It’s something we’ve worked hard on and we’re pleased our efforts resonated with you. Please be advised that your account is currently enrolled in a variable price product. Please note that a variable rate may vary (up and down) up to once a month. In order to renew your contract or check the rates available for you please contact us by phone, you are also welcome to connect with one of our Live Chat agents for assistance, we hope to hear from you soon. Have a great weekend! - Camila
Reviewed Nov. 11, 2019
Direct Energy's service has been great. We had no problem switching over to them. Thus far, I like the free energy on weekends.
Hi Meiling, thank you very much for your firsthand review of our company, we appreciate you are taking the time to leave this wonderful view, we are very happy that you gave us the opportunity to help you with your energy needs. Have an amazing day! - Emma
Reviewed Nov. 11, 2019
My friend said I could save money with Direct Energy. I signed up over the phone. The team at Direct Energy was great. I've had the service for a month and I just got my first bill. It's roughly pretty close to my previous provider, but it is a little bit cheaper. So far, so good.
Thank you very much for choosing us as your retail electricity provider, Becky! One of our main goals is to provide our customers with a satisfactory, first-class experience and we look forward to continuing to do so for many years to come! Have fun and enjoy your weekend Becky! - Camila
Reviewed Nov. 10, 2019
I like Direct Energy's weekend free deal combined with my usage with my rate. I did the math and it was the best option for me. They have a way better deal than the last company I had, and I don't have any issues with them, so they're really good.
We are so happy knowing that you are taking advantage of our free weekends plan, as it can definitely help our customers with heavy weekend usage to compensate for their budget and avoid high bills. You are a valued customer for us and we look forward to the opportunity to serve you for many years to come. Have a great weekend! – Camila
Reviewed Nov. 10, 2019
Everything's good with Direct Energy except they shouldn't raise my rates. There was once when they raised my rates, but then they lowered them back out. I like their price.
We're so glad having you in our family Barry! We highly appreciate your loyalty with Direct Energy. Thank you very much for this amazing review! For any question don't hesitate to reach us at any moment, we'll be more than happy assisting you. Enjoy your weekend Barry! - Camila
Reviewed Nov. 9, 2019
My father uses Direct Energy and I feel like my father’s a very trusting person in what he chooses, so I went ahead and went with Direct Energy. I am locked into a 12-month contract with free weekends and 13.5 cents per kilowatt hour. My experience has been a mix of here and there. They could improve on their communication and problem solving. At first, when I moved initially, everything was very flaky. People were telling me different things, and nobody was really helping me. They were just trying to point the finger at a different person, and they were giving me a lot of problems, not a lot of solutions. But as of recently with the issue that happened, the person that helped me yesterday was fairly competent and helped me very well.
Alfonso, we are sorry to hear that the experience you had with our Customer Care Team was anything less than outstanding. We always aspire to provide excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward, and we appreciate this feedback! Thank you for being a valued customer for us. We wish you a happy and blessed Thanksgiving! - Camila
Reviewed Nov. 9, 2019
Signing up with Direct Energy was easy. I called them, and then they signed me up right away. And then, it was a year agreement. The only thing I didn't like is that the price went up after a year and I couldn't get the same promotion. I had to get a new promotion but it was more than what I was paying the first time. They tried to be helpful. They told me it was just the price that they have after renewing. But they're okay, they're not bad.
Thank you for taking the time to share this review, Samantha! There is no bigger compliment for us than when our customers say they are pleased with our overall service. Please be advised that we are unable to change rates because rates depend on the market conditions and we don't have control over it. We regret that you had a less than outstanding experience surrounding your renewal, but we look forward to the privilege of continuing to serve you. Thank you for the feedback, Samantha. Have a wonderful weekend. - Camila
Reviewed Nov. 8, 2019
Soooo...found out today that Direct Energy lies on how much they will charge you. They claim that they were only charging 12.9 per kWh but then charges me 18.5 per kWh. ON TOP OF THAT they charged me $90 dollars claiming it was Centerpoint's fee for "maintaining". I called Centerpoint and they said that they do not charge that much. Basically, 1 month in and I am already looking for a new electric company.
Good afternoon Misty. We are truly sorry to hear that there was some confusion surrounding the rate plan on your account. We totally hate knowing that we have lost you as a part of our family. If you ever have further questions do not hesitate to contact us by phone or through a Live Chat agent. We hope to see you as a member of the Direct Energy family again in the future, Misty. Thank you for the review. We wish you a happy and blessed Thanksgiving! - Camila
Reviewed Nov. 8, 2019
The team at Direct Energy was good. They were friendly. They've done a good job and I had a good experience.
Hi Matthew, thank very much for leaving this Amazing review, your satisfaction means everything to us, we appreciate that you are taking the time to share your good experience with our company, we certainly value your business with us and we hope to continue helping you with your energy needs. Whenever you have questions or you need help, please feel free to reach out to us at www.directenergy.com/texas and our Digital Team will be happy to help you at any time. We wish you a very happy and blessed Thanksgiving! ???? - Emma
Reviewed Nov. 8, 2019
I've been checking with the other providers. I had other companies. And I felt like when I called Direct Energy, the person that was on the phone was very customer service friendly. Their good customer service is what made me really want to stay with them. Also, I have multiple houses and they offered multiple deals. Everything is great.
Hello Noah! We love to hear that our customers are receiving amazing customer service, we aim for best in class service on each and every interaction. Thank you for taking the time to submit this great review, Noah! We will work hard to continue providing you with an awesome experience! Have a wonderful day! - Camila
Reviewed Nov. 7, 2019
I’ve been in this house about 12 years, and I've been with Direct Energy for about 12 years, too. I’m kind of a E-com Specialist, so that’s why Direct Energy works really well for me. I’m paperless. I’ve been paperless for a while now. Also, I had a few complaints about my billing, and they worked with me. Their people who work in the service department got the skills. They know how to talk to you.
Thank you for your loyalty, Donald! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We wish you a happy and blessed Thanksgiving! - Camila
Reviewed Nov. 7, 2019
I've been using Direct Energy for a long time. I was with Reliant, and then my bills kept getting higher, so I called Direct Energy and got a better rate. I didn't realize my contract had expired, and my bills went way up. It'd have been nice if I had got a phone call letting me know that my contract was worn out so that I can continue it without having the high rate for several months without realizing what has happened. But I was going to get another plan, and I got on there and I just ticked the plan, and it wasn't right for me. So, I called and they picked the right plan for me. I haven't received a bill yet to see in what sense it's gonna help, but other than that, everything's good.
Hi Sheila, we appreciate your loyalty with Direct Energy, we truly apologize for any inconvenience this variable rate may have caused you. Based on our records it shows that a renewal letter was sent on the third page of your bill on 01/10/19, the renewal letter was sent in advance to avoid any variable rate. You already renewed with the lowest rate for the next 3 years which was a great decision. If in the future you want to check the status of your contract I recommend you to get access to your online account through www.directenergy.com if you need assistance with your username and password, please connect with our Live Chat team through our website www.directenergy.com/texas our Digital Team will be glad to assist you at any time. I wish you a very happy and blessed Thanksgiving! ???? - Emma
Reviewed Nov. 6, 2019
I work in a fair and Direct Energy was doing a promotion there. I signed up for it but they ended up transferring my information over when I was doing a survey for them. They switched my company, but I liked it and it wasn’t a problem. The rep just didn't make it clear with me. It wasn't a big deal, though. I love their service. They were really polite and they tried to give me the best options. I also like the little fees.
Hello Carla, thank you very much for your firsthand review of our company, we are happy to have you as a customer. We apologize for the confusion at the beginning, we take all concerns raised about our sales practices very seriously. If the Vendor training is the opposite of our training, we certainly need to know so that we can investigate their actions and take proper action. If possible, please provide the Agent Name, Employee ID or physical description of the representative. Please connect with our Live Chat team through our website www.directenergy.com/texas our Digital Team will be happy to assist you at any time. We wish you a very happy and blessed Thanksgiving! ???? - Emma
Reviewed Nov. 6, 2019
I was looking for energy companies online. Direct Energy's customer service is good. I liked Direct Energy's free nights, but it didn’t really work out for me. It was the wrong plan for my house. We were using more energy throughout the day than we were at night.
Hello Tori :) We love having you as a part of our family, thank you very much for your preference! Our records indicate that the inconvenience about your rate plan was resolved and now you're currently enrolled in one of the lowest rates available. If there are any questions or concerns that we may assist you with, please do not hesitate to contact us by phone or connect with one of our Live Chat agents. Thank you for taking the time to share this review, Tori. We wish you a happy and blessed Thanksgiving! - Camila
Reviewed Nov. 5, 2019
Direct Energy was offering me a cheaper rate for my electricity. I've been with them for a couple months now, and I have lower bills.
We're so delighted having you as a part of our family Leopoldo! Thank you very much for this important comment and review. One of our main objectives is to provide our customers with the finest experience ever. For any further assistance please feel free to reach us at any time, we'll be happy assisting you. We wish you a happy and blessed Thanksgiving! - Camila
Reviewed Nov. 5, 2019
When I signed up with Direct Energy, everything was set up online. The website was pretty helpful, and I like that it was very explanatory. Everything was pretty much in detail, and then, they gave me what they promised on the website. Direct Energy hasn’t failed on me. It did not turn off while we had tornadoes in the area. So, I am happy about that. The price is a little high on the wattage, but that’s not a big issue for me.
Our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. I wish you a very happy and blessed Thanksgiving! ???? - Emma
Reviewed Nov. 4, 2019
My experience with Direct Energy has been okay, but my bill is still kinda high when I got it. And it kinda turned out the same with my previous provider. The bill is coming out ridiculous. So, there was no real change at all. My last bill was 560, and then half of that month, I switched to Direct Energy, and when the bill came, it was 250. So, it was prorated half of the month. If I would wait another month, it’d probably be another 600 or 500 again. Also, switching over to them was pretty easy, except I didn’t know that they didn’t help out with other fees such as cancellation fees which I wasn’t aware of. Most providers will help you out with the termination fees from your other company. Direct Energy didn’t help out with the termination fee. I’m not that satisfied.
Good afternoon Feliciano. Thank you for taking the time to provide us this feedback. If you need clarification regarding your current rate or usage please reach us at any time by phone or with our Live Chat department, our Digital Team would love the chance to look into these concerns further for you in order to check if there's something that can be done to provide you a good and satisfactory experience with us. Thank you. Happy Thanksgiving! - Camila
Reviewed Nov. 4, 2019
My mom had Direct Energy before she passed away and I had to change the names on it to mine four months ago. The service is looking pretty good and I haven’t had any problem with it. When there’s thunderstorms or something like that, it doesn’t go away that fast. Also, their reps were good and nobody treated me badly. It's a good service and I'm satisfied. My sister already got a house and she got Direct Energy right at the get-go.
Hello Arturo, our true condolences to you and your family about your loss. We are honored to have you as a customer. Thank you for taking the time to leave this great review. Customer satisfaction means everything to us, is great to know that you have a great experience with us. Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. We hope you have a great Thanksgiving! - Emma
Reviewed Nov. 4, 2019
I thought Direct Energy was gonna be pretty cheap. Overall, the amount is a lot. It's taken a lot of my income. The kilowatts went up. I've talked to them. They said it was just locked in for a year. After that, it could change. I'm not happy with that. I have free weekends and it seems like it's not free. I only use my washer and dryer on Friday and Saturday when it's free. But there's no change in it. I don't see a difference. I have been looking for another one with lower kilowatts, 'cause I'm on a fixed income and I use a CPAP machine, so I have to have something that's reliable.
Hi Cheryl, we always appreciate customers who take the time to give us their feedback. We apologize for any inconvenience this experience may have caused you. We would like another opportunity to take a closer look at the account and find the best plan for your energy needs. Also please be advised that our free weekends start from Friday 6:00 PM until Sunday 11:59 PM, we highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your energy usage. We will love that you get in contact with us through chat at wwww.directenergy.com/texas our Digital Team will take a deeper look to get a reliable rate for you to be able to use your CPAP machine. We hope your health improves. We are looking forward to hearing from you soon. Happy Thanksgiving! - Emma
Reviewed Nov. 3, 2019
Direct Energy is comparable to my previous provider. Our monthly bill could be better though. I renew for two years, and about a year later, they want me to renew again. I renew every year even when I signed up for two years, and it increases the cost. And then I call and tell them that, and they say, “Oh well, this is how we’re doing it.” I don’t have a choice, so I don’t even bother anymore. I just sign up. It's about a penny difference but I need to sit down and decide, “Do I need to go to another company? Do I need to go here? What do I need to do?” I shouldn’t need to do that every year. If I signed up for a year, that’s fine. And they have a tendency to do it always, like in July in Texas when it is the highest cost ever, and so that’s frustrating. It’s poor consumer affair, and it’s price gouging. It’s not ethical. It’s not kind. It’s inappropriate. But, I just have to play that game because I really don’t wanna get two sticks and figure out how to get electricity.
Good morning Mary, thank you for taking the time to make us aware of your experience with the rate increase, we are deeply sorry for any inconvenience this may cause you. We value your business with us. In an effort to help clear up any confusion, we reviewed the account and we found then the previous contract it was renewed with FREE POWER WEEKENDS 12, and now it was renewed with FREE POWER WEEKENDS 24, whenever you renew the contract a copy with the details will be sent, if you have the copy of the 24 months contract that you had last year I will really appreciate that you get in contact with us through chat at wwww.directenergy.com/texas our Digital Team will take a deeper look to get the best solution of your case. we are looking forward to hearing from you soon. Happy Thanksgiving! - Emma
Reviewed Nov. 3, 2019
I looked up providers on the internet and went with Direct Energy due to price. Signing up online was easy and quick. I signed a contract for a year at a fixed rate, and it's all good.
Thank you very much for choosing us as your electricity provider Ronald! We're delightful having you as a part of our family. Please feel free to contact us anytime and we'll be thrilled helping you out. Thank you for taking the time to give us this review. Have a wonderful thanksgiving day! - Camila
Reviewed Nov. 2, 2019
A Direct Energy rep came to my door and I liked what he said. He was wonderful. Direct Energy is way better than the provider I've had before. The cost of electricity was a lot different and that’s one reason I liked it. My bill is reasonable most of the time. So far, I'm satisfied with Direct Energy. I've had really good luck with them. The service is great. It might go out on bad weather, but not more than what everybody over here has sometimes.
Thank you for the kind words regarding your experience with us Vicky! We strive for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. We highly appreciate this great rating Vicky! We will work hard to continue providing you with an awesome experience! Have a wonderful thanksgiving day! - Camila
Reviewed Nov. 2, 2019
I’ve had Direct Energy in the past and I just reconnected on the internet. My monthly bill is within line with what they promised.
Thank you very much for the opportunity to be your electricity provider again Grant! We love knowing that you're back with us and we look forward to continuing to do so for many years to come! We truly appreciate this great review! Have a nice day Grant :) - Camila
Reviewed Nov. 2, 2019
I've been with Direct Energy for about 13 years. I had a good time speaking to their team. The person who answered the call was polite and nice. They're doing good. I referred a friend of mine and she is comfortable with it too.
We are so happy knowing that you have been with us for all these years, your loyalty means the world for us, Maria! We appreciate you being a valued customer and we look forward to serving you for many years to come! Thank you Maria. - Camila
Reviewed Nov. 1, 2019
I was with TXU originally and I didn't like them too much. When I happened to pass by Direct Energy, I thought to give it a try. I took advantage of the free weekend. TXU has a day and night plan and the weekends one is much easier to use. There has been a drop in price, but it's winter and I don't like having my heater on, so I don't and I'm never home. I'd tell others who ask about Direct Energy that it's good to take advantage of all the deals.
Hello Arturo, thank you very much for this great review! We are so happy that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We are so glad to hear that you are saving money every month and we look forward to the opportunity to serve you for many years to come. Enjoy your day! :) – Camila
Reviewed Nov. 1, 2019
We switch over to Direct Energy due to the cost of the energy. I called them up on the phone to sign up and the representative was fine. We're supposed to have the 12-hour from 9:00 to 9:00 free energy, overnight but we don't have it. Hopefully, it'll be good 'cause we’ve kinda trained ourselves to run the dishwasher and the washer and dryer at night.
Thank you for leaving us such a great rating Rebecca! Our records indicate your account is currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month. Rates can vary from month to month based on several factors, including market conditions, supply, and demand. This is why renewing into a fixed-rate contract is beneficial, as you have the security of knowing your rate will not fluctuate during the term of your contract. Please give us a call or connect with a Live Chat agent so that we may discuss the best options available for you, we'll be happy to hear back from you. - Camila
Reviewed Oct. 31, 2019
We like their service so far and we get the emails as far as when the payment is due. I call it in and it is easy to talk to someone. They've always been professional and friendly. It is easy to get in contact with them. We're satisfied with them.
Hi Teresa, thank you for taking the time to leave us this incredible review. It's our goal to provide exceptional and honest service always. We really appreciate your feedback. For further questions, please feel free to connect with us through the Live Chat team at our website www.directenergy.com/texas Have a great week! - Emma
Reviewed Oct. 31, 2019
I've had Direct Energy since we moved in last year. it came recommended by our Realtor. I don't like their rates. They're way too high. Right now, I'm stuck in between the two plans that I chose and I feel deceived into getting the second plan because I was under the impression it was gonna be a cheaper route for me to go, and it ended up being more. So all around, I'm not happy and I'm stuck in a rate for two years, so I can't go anywhere. And I'm not paying them the money to get out of it, so I'm just gonna deal with it. I'd tell others considering Direct Energy to just be careful because they can lie.
Hello Christina. Thank you for providing us with this review! We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. If you ever have any questions regarding your rate, usage or contract expiration date, please do not hesitate to contact us by phone or through our Live Chat team for assistance. We appreciate the feedback Christina, have a great day! – Camila
Reviewed Oct. 30, 2019
Direct Energy's rates were more competitive than the others. Their enrollment process was pretty easy. I did it all online.
Thank you, Tobin, for taking the time for the positive review! If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat and we'll be thrilled assisting you. Have a wonderful day!
Reviewed Oct. 30, 2019
I rented an apartment for my daughter in Abilene and Direct Energy was recommended. I contacted them about getting service there to the apartment and that worked out so well, I called them and had the same thing here at the house. The price is decent and weekends are free, which is when we’re home most times. The bills are quite a bit less so we’ve been able to save more money and do the things we like to do. It has been the best experience I’ve had so far.
Hi Steve, thank you very much for your positive review. We are very happy to have you as a customer. It is great to know that the Free weekend plan is perfectly working for you. We always recommend you to check our Energy save tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips. If you have any questions please, feel free to contact us at any time. We hope you have a great rest of your week! - Emma
Reviewed Oct. 29, 2019
I had a really big bill and Direct Energy was gonna lower it. The service is the same, but the plan that I got costs less.
Good afternoon Gina, thanks for your great review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! - Camila
Reviewed Oct. 28, 2019
About three years ago, a door-to-door salesperson came to my front door and introduced me to Direct Energy and I ultimately signed up that way. At the time, they had an excellent rate on their kilowatt-hours and they also offered a free Nest thermostat as an incentive for a three-year contract. Direct Energy seems to be better in price. The provider I had before was significantly higher with some hidden costs that Direct Energy did not have. When I called to inquire about a potential contract renewal, they gave me the information I needed and I made my own decision apart from that. I renewed with a 12-month plan rather than a three-year. I liked the rate better with the 12-month and liked to leave my options open a little bit more than what a three-year plan would do.
Hi Bryan, we are honored to have you as part of our Direct Energy family. We really appreciate your loyalty and is great to know that you like our 12 months contract. Please be advised that we have different options for you with the best contract term so you can choose the best one for your energy needs. For further questions, please feel free to contact us at any time. - Emma
Reviewed Oct. 27, 2019
When I moved into my apartment, I got a list of energy providers. Then I got on a website where there was a summary that said that the plan with Direct Energy was really good for small apartments. So, I went with them. I signed up online and the process was good. They sent an email confirmation and the whole thing was fairly easy to do. I've been with them since late August and I have seen one bill so far. It has been good.
Excellent, thank you for taking a moment to share your experience, David! We are so pleased to have you with us and we look forward to continuing to impress you! Have an awesome weekend!
Reviewed Oct. 26, 2019
I recently moved to the weekend free plan, but the bill is the same as what I was paying before or even more. I'm a little confused about whether my plan is effective or if I still have the previous plan. Aside from that, everything is pretty good. Direct Energy is seamless and there are no issues with any portal, payment or customer service.
Thank you Chitra, for taking the time for the positive review! In your current plan, is recommendable for you to try to use as much electricity you can during weekends (from Friday 6:00 pm to Sunday 11:59 pm) and try to use less electricity during the week to save some money on your energy bill and we also highly recommend you to check our Save Energy Tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce the energy cost. Please let us know if you have any further questions. All the best! - Camila
Reviewed Oct. 25, 2019
A friend of mine told that Direct Energy was a good company and I liked the price. They might’ve checked my records and they signed me right up. Then, they sent a letter to welcome me to Direct Energy. The interactions with their team went great and everything is fine right now.
Good afternoon, Robert. Thank you so much for the feedback, and for letting us know how smoothly your enrollment went. We are pleased that everything is going well for you thus far, and we look forward to serving you for many year to come! Have a fantastic day!
Reviewed Oct. 24, 2019
When we bought our house, the existing owners had Direct Energy and we kept it. We told Direct Energy what we had, what we wanted, our names and then switching it over to our name was over and done with. It was short, sweet and carefree. We’ve had them now for a month or so and I’m happy with what they've got so far.
Hi Dennis, and thank you for the feedback. We are so glad to know that your enrollment experience was smooth and efficient. We know how hectic things can get when moving into a new house, so the last thing you should have to worry about is a complicated enrollment process. Thank you for taking the time to share your experience, Dennis, and have a fantastic week!
Reviewed Oct. 24, 2019
When I went to Direct Energy’s website their charge was per unit or whatever was cheaper but they have a lot of those extra charges like TXU and a bunch of stuff that I didn’t have to pay with Reliant. Direct Energy’s bills are a lot more. Also, I got two separate bills at separate times of the month and I would like those bills to come on the same day, at the same time in one statement. Those two properties are right next door to each other so, I don’t understand why that can’t happen. I reached out to Direct Energy once and I thought it was fixed. The interactions with the team at Direct Energy have been fine and they were nice. I felt like they understood what I wanted but it didn’t happen, so I just let it go but it would be nice if that would happen.
Hi Kristi, we are deeply sorry for any inconvenience these separate bills may cause you. Based on the account each address was enrolled on a different date and we depend on Oncor for the reading date of each address. That is the reason why we are unable to add the same reading date for both properties, also I highly recommend you to check our Save Energy Tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce the energy cost. It is great to know that you are satisfied with our customer service. Please feel free to contact us at any time. - Emma
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com