Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
Direct Energy Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed May 16, 2020
They bought out Bounce, who I was originally with, so I just rolled with the buyout. Everything was kinda auto-rolled over and it was cool. When I dealt with the rep, it was straight to the point and it was fine. The only weird thing that I found, and it could be across the energy world altogether, is that when I re-up my contract, it's cheaper to go shorter contract than longer contract sometimes. It seems like they don't wanna log their customer in for longer.
Good morning, Joshua. Welcome to Direct Energy, we're honored to have you as a part of our big family. Thank you for taking the time to share your experience with us. Speaking of rates and the term of the contracts, please be advised that our rates depend on the market conditions. If you have any concerns about your fixed-rate plan please do not hesitate to contact us anytime, we will work diligently to set the best deal for you. Thank you so much for trust in us! - Camila / Digital Care
Reviewed May 15, 2020
I had used Direct Energy a few years ago and I did not enjoy their service. I thought their bills were high. At the time, we were having financial difficulty and I needed help extending my bill and they weren’t the friendliest. But I went back because all our contractors were saying Direct Energy was offering the best deal at the time, and I was like, “We’ll try it again.” It’s been a completely different experience this time. If they were looking to change their image, they’ve done that.
I’m happy right now because my electrical bill is really low. But the weather’s been temperate and we’re cognizant. Last summer and the summer before, our electrical bills were $300 and it’s been 87 for the last year. So, I love that. We don’t have any billing issues as well. I am set up on autopay, and so, it just comes out. The electricity was out a couple of times though, but that was not Direct Energy’s fault. We had an older transformer, and so, sometimes our block would go out and that was handled by Oncor. They came out and fixed it.
We appreciate you are placing your trust one more time with us, Cathy. We're thankful for amazing customers like you. Thanks so much for your thoughtful and detailed review. This is incredibly helpful. We wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. We are glad to have you back. Enjoy the rest of your week! - Emma / Digital Care
Reviewed May 15, 2020
At the new place that we were living at, they only gave us one option and it wasn't that great. We googled and went with Direct Energy. We do the free weekends, but the fixed rate is a little higher during the weekdays. So, we're paying still the same. It's a little high. We were thinking about switching to a different company, but I haven't taken time out to research yet. Other than that, it was easy to renew with them. We also have autopay with them, and their online access is easy. They send me a weekly email of my usage. So, it was cool.
Hello Kara. Thank you so much for taking the time to share this great review with us. We are so sorry to learn you are disappointed with your current plan. It sounds as if this might not be the plan best suited to fit your energy needs! We would like the chance to work with you to help find the plan tailored to your current usage habits. Please do not hesitate to send us a private message through this review platform or you can connect with our Facebook and Twitter team, you can also reach us by phone or through our Live Chat department, we will do our best to set the best deal for you! We'll be waiting for you. Have a wonderful day! - Camila / Digital Care
Reviewed May 14, 2020
My husband took Direct Energy from somebody that came by. Their service was there nearly every time unless somebody ran into a pole.
Reviewed May 14, 2020
When I got out of military, I stayed with a buddy of mine. He had Direct Energy and there was a referral program. I signed up with them and it was pretty flawless. I moved a couple of times here in Houston and everything seemed to be okay. The fact that I don’t have to talk to them at all is probably the best thing. They’re doing a great job because I don’t have to talk to them.
Thank you for your service to the country, Jacob! We truly appreciate that you choose us as your electricity provider and took advantage of the Refer a Friend campaign. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. All the best! - Camila / Digital Care
Reviewed May 13, 2020
Direct energy was canvassing in the neighborhood and their rep, Billy, showed an interest in me as a potential client when explaining their service versus through a script of what they needed to say in order to get it changed. The rate change with their service was appealing. It's also cleaner air than the air that I've had previously. I had the filters that day that we changed, and this time it didn’t seem to be as cluttered as it was prior to that. I've been very pleased with Direct Energy and when I wrote the check to pay the bill, I was happier.
Hi Cheryl. We love to hear that you found competitive rates in us and that you decided to choose us as your trusted provider! Thank you for this nice review! Enjoy the rest of your week! - Camila / Digital Care
Reviewed May 13, 2020
I worked in the utility business for 30 years so I'm very familiar with other companies and I thought Direct Energy is a good company. When I signed up, they were very nice and helpful.
Hi Carla, it's always a pleasure seeing this type of review. We're grateful for your honest feedback and we're glad you feel we're on the right track. We are here for you anytime you need it. Have a wonderful week.???? - Emma / Digital Care
Reviewed May 13, 2020
I’ve been with Direct Energy for about 40 something years and didn’t want to change. They just said they gave me a cheaper pay. If anything ever happened, they would be out here in a hurry. They were real nice and that’s what we expect when we have something break down. I‘m very satisfied with Direct Energy.
So glad you enjoyed the great experience with us, Mary. We are pleased to have a customer like you 40 years ago. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. Thank you so much for this review! Have a good day! - Emma / Digital Care
Reviewed May 12, 2020
I was referred to them and they delivered their service just fine.
Good afternoon, Alan. Thank you for choosing us! We treasure your trust and loyalty since 2013. We'll do our best to continue providing you the best service ever for many years to come! If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a beautiful day! - Camila / Digital Care
Reviewed May 12, 2020
I found Direct Energy through one of those websites where you put in your address and it tells you who is the cheapest provider. In the beginning, I decided to go with them because of the price. I have them for my business and my personal stuff. However, I was a little disappointed when I renewed after one year. I liked that they always send you the weekly usage statement. I was disappointed when it renewed that I was getting free weekends and yet there was no plan comparable in price that would offer that. So, to get the same price, I ended up having to lose the free weekend thing.
Nevertheless, I have used other electricity natural gas providers and the ability to communicate with Direct Energy was important to me. That was one of the things I stayed with because whoever I had before, you never could get a person on the phone and that aggravated me. I have left companies where you can tell that their call centers relate in a foreign country or that somebody can't communicate good. I don't want to struggle to understand a word of what you are telling me if we are supposed to be communicating, and I have never experienced that with Direct Energy.
Hello Joann. One of the main reasons to be grateful is to have loyal and satisfied customers with the service we offer. We constantly work always looking for the best way to adapt our service to the different needs and demands of our customers, because having you as part of our family is our most precious treasure. Thank you for being with us and for taking the time to share this review! We apologize for the inconvenience you have experienced trying to check your daily usage, unfortunately, the usage showed on the online account manager is an estimated. However, you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. We hope you find this information useful. Please take care and be safe! - Camila / Digital Care
Reviewed May 12, 2020
Direct Energy is a good energy company. I read about it online and then it was offered by my apartment. Signing up was pretty quick and no hassle. Direct Energy offered me a good plan and the price is always consistent. My previous energy company will always raise the price or it might go down so, it was not really steady.
We are so glad this was your experience, Gavin. It's especially wonderful to hear that you're enjoying the great rates that we have for you. We are fortunate to have you as part of our big family. Thank you for leaving this amazing review. Our goal is to continue offering top-notch services at good prices. Have a good day! - Emma / Digital Care
Reviewed May 11, 2020
I could always pay my bill on time, but I know Direct Energy kinda assess the late fee rather quickly. I'm not late that often, but one time I was late and I got slapped with a $30 fee within days. Although they waived it when I called. I always need to call them and ask, which has been helpful. They have the most reasonable price with the plans. They also offered different plans to kinda help save money with the free nights or weekends. I got the free weekends. I used to have a townhouse and now I have a house. My bill is still never over $60 a month. And I have kids and I work from home. I've had Direct Energy for years and I always tell people that they are really good.
Hello Jessica. There are no words to express our appreciation for your loyalty and trust! Having these kinds of comments drives us to be better every day! We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great day! - Camila / Digital Care
Reviewed May 11, 2020
Direct Energy purchased a previous company that we had been with and we’ve been with them ever since then. I’ve never had reason to leave. The service is great. I can get everything in emails. Their website is really simple. I never get confused on there. I find everything I need, which is really my bill or if I need to send a message in. I'm following the statement and I see the payments come off automatically. It’s pretty stable and pretty normal.
Hi Dan, thank you for your amazing review! Your 5-star are greatly appreciate it. If we can make your life easier, then we have truly done our job. Enjoy the rest of your week! - Emma / Digital Care
Reviewed May 11, 2020
Direct Energy has the best package I can get at the location. Initially, I got the no-contract plan and when I re-upped with them, it was the free weekend plan. I got an issue with the website where I ended up double paying a bill but that wasn't a big deal and I just let them apply it to the next bill.
Hi Jason, thank you for sharing your positive experience with our Free Weekends' plan. We are glad that you found the best plan that can suit to fit your energy needs. We are pleased to have a great customer like you. Feel free to contact us at any time. Have a good day! - Emma / Digital Care
Reviewed May 10, 2020
I went on one of those websites where it compares dozens of options and I liked Direct Energy. They have a deal about free weekends. It's a pretty common one and it worked out. The bill could be cheaper, but that's for anyone and anybody. Otherwise, it's fine.
Hi Valeriy, we are so glad this was your experience! It's especially wonderful to hear that you're enjoying being a Direct Energy customer. I recommend you check some save energy tips that we have here https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that are going to help you to reduce the usage while you are not at home. We are pleased to have you in our big family. Have a good day! - Emma / Digital Care
Reviewed May 10, 2020
I have free weekends with Direct Energy and our bills have been economical. Their customer service are always friendly and nice and they help out every time. The service is good overall.
Good afternoon, Yesenia. We sure appreciate you taking some time to share this review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We care for you and we value your business with Direct Energy. We look forward to the opportunity to serve you for many years to come. Have a great day! – Camila / Digital Care
Reviewed May 10, 2020
I am satisfied with Direct Energy's rates. It's been years since I first found them and I just renewed with them.
Hi Sherry. Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. We value your business with Direct Energy, thank you for your loyalty! Have a beautiful day! - Camila / Digital Care
Reviewed May 9, 2020
I have had TriEagle before, but where I am living right now they recommended Direct Energy, so I went with them. The signup process looked easy for the most part. I have a 12-month contract and they put me on some plan. The person who was helping me was new, so she had a little bit of trouble figuring out how to get me signed up. They gave me false information when I first signed up for Direct Energy. They ran my credit and they said that I had no deposit, but then they tried to charge me a $400 deposit. It took me three people, but I finally got it resolved and I did not end up paying the deposit. Everything, since then, has been fine. I have got my first bill and, so far, it's good.
Hi Jervay, welcome to Direct Energy. We’re extremely sorry that you had a bad experience with the enrollment process but we are glad that this was resolved. We are here to help you whenever you need it. Thank you for posting a review. Have a good day. - Emma / Digital Care
Reviewed May 9, 2020
When I was getting the service, the COVID came through and when I tried to get through the phone lines, I couldn’t talk to anybody. Also, when I was trying to go online, for some reason, it was saying something about “Call to reset your password.” So I called. I don’t know what was going on, so I just made a payment. I'm satisfied with Direct Energy and I would refer family and friends.
We are glad to know that you're satisfied with the service we are providing you, Lashell. We apologize for the inconvenience you experienced trying to contact us, we hope to have the opportunity to assist you in a better way in future occasions and maintain our high standards. Our customers are the most important to us and for all of you, we work day by day to constantly improve and always offer the best experience! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Have an amazing day! - Camila / Digital Care
Reviewed May 9, 2020
I’ve bounced around on different companies here and there but I like the free nights and the weekends with Direct Energy Their people were excellent. When we updated the service in March, the bill went down. It is a huge plus for us. But we also got a better kilowatt due to oil and gas prices.
Thank you, Kyle, for rating our services! We are glad to see you had a pleasant experience. We will continue working for you, to always provide you with the best plan that suits to fits your energy needs. Thank you so much for this review! Have a good day. - Emma / Digital Care
Reviewed May 8, 2020
Everything's fine, except when I renew the policy. It's a pain in the butt. Half the time, they get confused and they don't know what they're doing. I had to keep calling and they would say, "Well, it's not time yet, you had to wait till this day," or, "I don't know what I'm doing. Can you call back later?" And then I'd get renewed but they would call back to say it was time to renew.
We are grateful for the chance to be your service provider. We apologize for any inconvenience this renewal may have caused you. We appreciate you are taking the time to share your feedback with us that way we can improve. We are pleased to have you in our big family. Have a good day! - Emma / Digital Care
Reviewed May 8, 2020
My parents used to have Direct Energy and they had really good reviews. But they changed because the prices were changing and it was a lot easier to bundle up with another company. They also wanted do nights instead of weekends because they were mostly there at the nights. They wanted to change it before the advertisement for nights and weekends came for Direct Energy.
I called Direct Energy, asked about the prices, looked online a little bit more and then I signed up. It was easy and in a couple of days, they had everything set up for me. I can see my usage in the website which is a really good idea. But it's not super accurate and it's not very up-to-date as much as often. I wish it was a little bit more. Like in the summertime, when it gots here, I wanna know how much my AC is going. Usually it shows a flat rate and that doesn't really help me figure out budgeting.
Good afternoon, Ashley. Thank you very much for the opportunity you gave us by choosing us as your electricity provider. We care for you and we value your business with Direct Energy. We are truly sorry for the inconvenience you have experienced checking your usage, unfortunately, the usage showed on the online account manager is an estimated. However, you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. Thank you for this great feedback! Have a beautiful day! - Camila / Digital Care
Reviewed May 8, 2020
I was very upset with Green Mountain. When they came over, they didn’t explain anything to me. I didn’t even get an acknowledgment from them. Then when I got my bill, it said that if I cancel before, it was $290 for the cancellation. I called CPL, an old bill that I had, and I was moved to Direct Energy. Up to now, I’m happy with Direct Energy. They were very nice to me and they waived the $250 that I had to pay when you cancel before time.
Hi Ester. We are really happy to have you as a part of our family! Thank you for trust in us! If there's anything we can do for you please do not hesitate to contact us anytime, please be advised that you can connect with our Facebook or Twitter team and you can also reach us by phone or through our Live Chat department, it will be a pleasure to further assist you. Thank you for this great review! Have a wonderful day! - Camila / Digital Care
Reviewed May 7, 2020
When I moved into this apartment, the manager recommended me Direct Energy. I'm really pleased with the service and the product. They gave me like nine cents per kilowatt for two years. I also recommended them to one of my cousins because he had a CenterPoint and they were really killing him. If I refer somebody, I make 50 bucks, and he also gets 50 bucks. So I referred him and he is enjoying Direct Energy.
We absolutely appreciate your recommendation of our service with your friends and family, Martin. We are happy when our customers are happy! In regards to our Referral Program, there are no limits to how many Referral Credits you receive that way you can take advantage of this. Thank you for entrusting us with your energy needs. Thank you for your time! Stay safe and stay healthy.???? - Emma / Digital Care
Reviewed May 7, 2020
We had a walkthrough on the Direct Energy website one time. I haven't tried it in a long time and now, I can’t log in. I have two different accounts, and for some reason, it will only let me do one. I’ve called them before and we’ve never been able to clear that up. We also tried to set up a new account and it wouldn't allow me to set up a new one. Other than that, their representatives have always been very friendly and helpful. Dealing with them has always been really good. I also haven’t had any issues with the quality of service from them.
Good morning, Elodia. Thank you for taking the time to leave us this review, we appreciate the feedback. We care for you and we value your business with Direct Energy. We would love the opportunity to take a deeper look on your account and work with you to solve your concern, please we ask that you send us a private message through this review platform or if you prefer you can connect with our Facebook or Twitter team and you can also reach us by phone or through our Live Chat department, we will do our best to provide you a solution. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed May 6, 2020
I got a little upset with my electricity provider so I switched to Direct Energy. It seemed very easy to sign up with them. That’s why I switched so abruptly. I had a hard time paying my first bill because I couldn’t log on to their website. It was about the time all this virus was going on so it was nearly impossible getting anybody on the phone and I just gave up. Then I finally tried again and had somebody help me and I got it done. I tried to log in the website one more time when my son was asking me about different things that I was paying and I had no problem getting on. The bill was a little higher but my son said that it would all average out. I’ve just paid my first bill from Direct Energy. It wasn’t a great bill as I thought but it was not terrible.
Hi Carla. Thank you so much for choosing us as your electricity provider! We are committed to taking care of each of our customers and we work hard to provide the best care and a pleasant experience to all our users. Thank you for the opportunity to serve you! Have a great day. - Camila / Digital Care
Reviewed May 6, 2020
We did some shopping on the internet and we happened to talk to a few companies and we liked what Direct Energy had. The main thing that appealed to us was the price and they were serving where we are. There were some that didn't serve where we are.
Welcome to Direct Energy, Dennis. We appreciate you are taking the time to share your experience with us. It's our goal to provide exceptional and honest service always. Glad to know that this has been your case. We are here for you anytime you need it. Have an amazing day! - Emma / Digital Care
Reviewed May 5, 2020
I've had them for almost 10 years. They’ve worked with me when I was going through cancer and their rates are fairly low compared to some of the others. They're always friendly and willing to help you out if you need it.
Good morning, Alicia. We appreciate you being a loyal customer with us since 2005! We are filled with emotion and appreciation for having you in our family and for the opportunity that you give us to provide you with quality services and to cover your energy needs. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad to assist you. Thank you, Alicia, and have a wonderful day! – Camila / Digital Care
Reviewed May 5, 2020
We signed a three-year contract with Direct Energy. I live in a two-bedroom home. When I was just coming in this two-bedroom, my electricity bill was never $100. This time, it went up very high and I paid $170 something. I understand that I use more electricity now. But I never paid electricity for almost $200. There are many other companies that sell their electricity cheaper than Direct Energy. And there were a lot of other providers who told me that they would pay the breakdown fee if I'd come with them. So Direct Energy should be able to break the contract and reduce the cost for their customer. Direct Energy is not a bad company but they are also not the best company.
Hi Ghislain, we appreciate your business and loyalty to us. We sincerely apologize as it is our aim to be as transparent with customers as possible regarding their accounts. We would like the opportunity to investigate this further. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! Have a good day! - Emma / Digital Care
Reviewed May 4, 2020
Some of my friends told me to use Direct Energy and it has been good, so far. I spoke with someone when I signed up and the process was super easy. But when I moved from one location to another and had it transferred, they started my year contract again even though I hadn’t finished my year. That didn’t seem right. Direct Energy was a little bit more expensive than the other places but they had free weekends. In the place I renewed, I’m only at home for two weekends a month. So, it’s perfect. I only had really cheap electric bill. This will be my first real bill at the new place since I've been laid off. It’ll be interesting to see how much will be the cost now that I'm at home all the time.
Hi Wendy, we are so delighted to know that you found the best plan that suits to fit your energy needs and that you can take advantage of the free energy. We appreciate you are entrusting us as your energy provider in your new property. Thank you for your business and loyalty to us. Have a wonderful day! - Emma / Digital Care
Reviewed May 4, 2020
I gave them a try and I’ve been pretty much sticking to that. Talking to the reps has always been good and pleasurable. Even renewing was good, so I haven't had a bad experience. With the plan that I have, it doesn’t go over a certain amount. It stays there. If it does deviate, it’s very little. So it’s been good.
Hi Booker. Thank you very much for these 12 years of trust. We are very grateful for the opportunity to provide you with the best service and to ensure that your energy needs are met. Thank you for choosing us and for deciding to stay with us during all this time. There is still a long way to go and we would like to accompany you! Sincerely, thanks a bunch! - Camila / Digital Care
Reviewed May 3, 2020
I am using Direct Energy for the last five years. I tried finding the other cheaper ones, but I didn't find anything, and it's also a hassle. So I stuck with Direct Energy. But their service is kind of bad. I don't like the customer service. Whenever I have questions, they don't have answers for that. They kind of have a weird attitude and I'm not satisfied with their customer service. They have to take care of their customer. If the customer is saying something, then they have to take it seriously and work on that. But every time, whenever I have any questions, they say I have to call a certain number. They don't give direct answers. They direct you to somewhere else. They must be knowledgeable in their things and about the questions that are asked.
Hi Shahid, we are terribly sorry about your experience with us. Our primary goals always include responding efficiently, providing outstanding customer care. We value your business with us and we appreciate your loyalty since 5 years ago. Please feel free to reach out to us if there is anything we can do to help you. Have a good day! - Emma / Digital Care
Reviewed May 3, 2020
My sister had Direct Energy on the house, but she passed away. I needed to have electricity in the house and transferred the account. It seemed more difficult at the time and was a pain. I said, "Put the account in my name and let’s keep going forward. You’re getting paid the bill anyway.” Direct Energy said that they gotta start a new account and cancel my sister's account. I said, “Whatever. I just need to get it done.” Everything was done online. The website is something I gotta get used to. But I’m gonna be selling the property so I’m hoping I don’t go on it very much except for paying the bill every month.
Good afternoon, Larry. We are truly sorry to hear about the loss of one of your family members, please send our condolences to your family & friends on behalf of Direct Energy. Thank you very much for taking the time to share this review and your experience with us. We are glad to have you in our family. If you ever have any questions about your account, please feel free to reach out to us through our Facebook or Twitter team, or you can also contact us by phone or Live Chat, it will be a pleasure to further assist you. Have a momentous day! - Camila / Digital Care
Reviewed May 2, 2020
I recently moved and I moved my services to my new house. I put a three-year plan that would accommodate with my living expenses. They have nights and weekends free. I use the mobile app and I could go in pretty easily and pay my bill with it. It’s super convenient for me.
Hi Stephanie. We are excited to know that you find our service convenient for you! That's one of our main objectives, to satisfy your energy needs and to provide you the best experience ever! We hope to continue as your electricity provider for many years to come! Have a nice day! - Camila / Digital Care
Reviewed May 2, 2020
Direct Energy has been a great company. They have good customer service and good rates. I have a house and an apartment and we have the same rep come in here. I have a yearly contract with them for 14 years and they let me know in advance when my contract is up. They'll ask if I wanna re-sign and then give me incentives if I do. Also, their reps will call just to make sure if there are any billing issues or if they’re doing anything with the website. If you’re a good customer, you get treated good. That’s for sure.
We are pleased to have a loyal customer for 14 years like you, Robert. We are glad that you are getting your notifications in advance that way you can renew your contract without any inconvenience. We value your business with us. We look forward to continuing as your electricity provider for many years to come! Have a good day! - Emma / Digital Care
Reviewed May 1, 2020
I love Direct Energy. They had the lowest rate but they had it locked in for three years. That wasn’t too friendly but I locked in with them because it was a low rate. After the three years, their rate went up some but I stayed with them because whenever I'd have to call about anything, I'd get a really great experience. The customer service is always prompt and available. Normally, their contract lasts for one year now. They always send the email to renew with them a couple of months before and because I have the online portal, it’s not hard for me to pick a rate and renew. They don’t advertise much and sometimes when I tell my friend about it, they’ve never heard of them. Other than that, everything that they’ve been doing is awesome. I have a friend right now that’s getting ready to sign up with them, too.
Hi Priscilla, we are thrilled to hear that you love our company. We appreciate you are taking some of your time to leave such a great review that made us happy. You made us our day. Thank you for your preference. Have a good day! - Emma / Digital Care
Reviewed May 1, 2020
Direct Energy had the 12-hour power deal. You get electricity free at night. I have a year contract with them and I haven't had any problems.
Thank you for leaving us such a great rating, Ryan! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad to assist you. Have a wonderful day! – Camila / Digital Care
Reviewed April 30, 2020
I’ve used Direct Energy for a long time. I looked at what they had to offered and most of the plans benefit people that use more energy than me. I didn’t use much electricity so almost every plan they have doesn’t seem like it really benefits me. I live in a one-bedroom condo. My last bill was around $40 for the month. I wash dishes about once every week or two, depending upon how much I use. I don’t cook in the oven very often. I don’t wash except whenever I have a full load. I do as much energy conservation as I can. I’m 70, and each time it’s time to look for a new plan, I try to see if I can find anything out there. like power to choose if I can get the bill lowered because as get older, every year, expenses go up and I’m on a fixed income. So if they have anything that will help seniors, that’s always a plus for me.
Good afternoon, Maxine. Thank you so much for your trust and loyalty over the last 10 years! Having you in our family is one of our greatest rewards. We appreciate that you chose us as your provider and we look forward to serving you for many more years! Please take care and be safe! - Camila / Digital Care
Reviewed April 30, 2020
I’m not from Texas and in South Carolina, where I came from, there is just one company so I didn’t know that you have to choose one. Someone gave me Direct Energy’s name and I decided to use them. I moved in to a new house, so I’m trying to see if there’s a big difference from my last house to this one because this is bigger. I haven’t really seen too much of a difference but the experience with Direct Energy is okay. I like it.
Hi Shameka, welcome to Direct Energy's Family. Thank you for the details you provided and we are humbled by your positive experience. Here is the link https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips for our great energy savings tips. Have a good day! - Emma / Digital Care
Reviewed April 29, 2020
I was looking for electricity that was cheaper because we had Reliant at the time, which was expensive, and we went with Direct Energy. When my light energy is a lot of expensive than normal, that's when I need to renew the contract. Every time I do that, it's easy and pretty quick, but maybe there could be a quick reminder to let us know. Other than that, everything is working out pretty well.
We certainly never want our customers to be surprised at the rate they are paying, Sarah, nor do we want to transition a fixed-rate account to a variable rate unexpectedly. For these reasons, and as required by law, we send out an end of term notices to any account that has a fixed-rate contract expiring within the next 30-60 days (the requirements on when the letters must be sent vary by state). As a resident of the state of TX, you would have received your notice as part of your monthly billing and you will also check the variable rate on the current bill. The end of terms notice would have included the expiration date of the current contract, instructions on how to renew into another fixed-rate contract (either by phone, chat or via your online account) and the important disclosure that states if we do not hear from you by the expiration date, the account will automatically move to the month to month, variable rate pricing. Our goal is always to operate as transparently as possible and in the best interests of our customers. We look forward to the privilege of work on your account and to offer you the best deal! Thank you for the great review, Sarah. We appreciate your trust and loyalty! Have a great weekend! - Camila / Digital Care
Reviewed April 29, 2020
Ambit was my current provider at the time and the electric bill was entirely too high. I came across a Direct Energy representative in Walmart. The interaction was smooth. It didn’t exactly feel like they were just trying to sign me up. I felt pretty good about it. I’ve had Direct Energy for a while. I'm a new plan which brought my bill down slightly. Everything in their website is self-explanatory, too. Direct Energy is a good choice to go with if people are looking to save money. They have good plans and the people who work for them seem like they’re pretty genuine.
So glad you are enjoying your great experience with us, Christopher. We appreciate you are entrusting our company to help you with your energy needs. We are happy to know that you are taking advantage of your online account. Thank you for leaving such an amazing review. Have a good day! ❤ - Emma / Digital Care
Reviewed April 28, 2020
I moved out of Texas in 2018 and was looking for energy for my apartment. I didn’t know anybody out here and Direct Energy was just one of the ones that came up. They looked pretty good so I decided to go with them and have been with them ever since. I was talking to my parents and they said that their pricing seems fair. I also needed energy the next day to be turned on because I had another place fall through so I had to find a backup place on the spot to live. They were affordable and they were quick to get my account started. When I was getting everything set up, customer service were really quick to respond and help me out. I’ve had a really good experience.
Hello Kendra. Thank you very much for this endearing review! We are more than grateful to have such wonderful comments, it helps us to continue working hard to always provide better service and attention to all our customers. Thank you for your trust and loyalty! Have a great day. - Camila / Digital Care
Reviewed April 28, 2020
I used to have the Bounce for six years and I decided to get the Bounce again, but when I called, they were no more. They were Direct Energy now, which was why I got Direct Energy. However, my son didn’t get any discount and it was like he did it all for nothing. I make payments by autopay and my bill seems to be whatever I got last time.
Shamima, we appreciate your business and loyalty with Bounce now Direct Energy. Thank you for bringing this to our attention. We do have our referral program. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. If there is any other way we can help you, don’t hesitate to reach out. have a good day! - Emma / Digital Care
Reviewed April 27, 2020
My dad uses Direct Energy and he told me about them. I called in, and the guy was hard to understand because he had a thick accent. Other than that, things were fine. I have free nights from 9:00 to 9:00.
Hi Matthew! Thank you very much for choosing us as your electricity provider! We appreciate the opportunity to serve you and cover your energy needs. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a wonderful day! - Camila / Digital Care
Reviewed April 26, 2020
When I was looking for a provider, my friend had Direct Energy and they were cheaper than what I was getting. I pay the bill every month, but two months ago, I had to cancel my card so I cannot pay with my card anymore. I have to do it places where you pay your bills. I’ve been doing that because I have emails coming through telling me that I need to pay this and that.
I have two different addresses for my light and I want separate bills. I’ve been trying to call this month because I have one bill for 135 and the other one was 45. I was confused about which one was what. Their customer service has not been really good. I’ve been trying to call this past month about my bills and they never answer me. I just get tired and hang up. I have to pay both bills and I don’t even know which one is for my son and which one is for me.
Hi Guadalupe, we are sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. It's our customers that allow us to constantly improve the way we do business. We would like to have a second opportunity to find the best solution for you. Please engage with our Live Chat agent from www.directenergy.com/texas It will be a pleasure to help you, and we look forward to hearing from you soon! - Emma / Digital Care
Reviewed April 25, 2020
I decided to get Direct Energy because of their price and I’m really happy with them. I’m very satisfied with their reps and I love the website. I’ve already sent some people to the company.
Hi Miquela. We are really happy to know that you are satisfied with the service we are providing you. To know that you enjoy our services is one of the best rewards for us. We are very grateful to have him in our family. Thank you for the opportunity to be your trusted provider! - Camila / Digital Care
Reviewed April 24, 2020
I’ve had Direct Energy for 20 years. They were cheaper at the time and they still seem to be cheaper than a lot of them. The reps have always been nice. They usually call and try to renew my contract before it expires, so that’s helpful because you have to renew every year. I do online payments directly from my bank account.
We are pleased to have a loyal customer like you Tiffany, we love to receive this type of reviews. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. - Emma / Digital Care
Reviewed April 24, 2020
Their service has been good, but I have a concern that every year when the contract expires, I don’t get notified. My bill just goes up and I don’t like that. I noticed it again and I’ve gotten to the point where I’ve noted it on my calendar. The company pays for it, but it’s tough. I deal with customers all the time, and I would think I would notify the customer when there’s going to be a price increase. Sometimes, I don’t notice it because I’ve got an admin person who's paying the bills through the corporate department. When I key in my travel and entertainment account and find that the bill is way off than a couple of months ago, at that point, I catch it. I call and they’re accommodating to adjust it then. It’s just a hassle.
Hello, Richard. Thank you so much for leaving us this great review. We value your business with Direct Energy and we highly appreciate your preference. Please be advised that you will receive a notice (together with your bill) approximately 2 cycles before a fixed-rate term is ending. The end of term notice will have information and rates for renewal, along with several different options for accepting a renewal. If you ever have any questions regarding your rate, usage, or contract expiration date, please do not hesitate to contact us. You are also welcome to connect with our Live Chat team for assistance, it will be a pleasure to help you out. - Camila / Digital Care
Reviewed April 23, 2020
We've been with Direct Energy for 11 years now. My husband had a major coronary four years ago and they always worked with us and never hounded us about being behind on payments. They just give a reminder and set payments up. We have a contract with them and with it, we get better rates. I let my contract lapse one time and then I got an energy bill. I thought "what did I do" and called it in. Usually, their contracts are for two years but that time, it was only for 18 months. Still, things have all worked really well and I have no reason to think about going to somebody else. They’re an excellent company and their customer service can’t be beaten.
We greatly appreciate your loyalty through these 11 years, Lannette, we are excited to create such strong partnerships with our customers. Thanks for these beautiful words, our Digital Care Team will love to know that we are doing an excellent job assisting you with your questions and/or doubts. And we wish we had the opportunity to serve you for many more years! We value you and your family's preference, thank you! - Camila / Digital Care
Reviewed April 23, 2020
I had Direct Energy because they were used by Verizon. We got corporate benefits. When I left Verizon I stayed with them because I can pay my entire electric bill one year at a time. Their customer service has been fantastic online so far. Direct Energy should educate people. Online its look like they just have a competitor advantage when in reality these lesser-known electric companies are just lying about the charges. Direct Energy has three-year plans, and they're easily found.
Hi Frederick, thank you very much for your 5-Star review. We appreciate you being an ambassador for our company. Thank you for the details you provided and we are humbled by your positive experience. We are honored to have you as part of our big family. Our goal is to continue offering top-notch services at good prices. Have a good day! - Emma / Digital Care
Reviewed April 22, 2020
I feel pretty good about Direct Energy, but I was a little surprised when my rate went up not long ago. However, it went up for everybody. When I spoke with their reps a couple of times, they were good.
Hi Nicki, we appreciate your kind words! We strive to give customers a hands-on experience when it comes to customer service and is glad, we've lived up to your expectations. Our rates are based on market conditions. I highly recommend you check our save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your usage during the high season. Have a wonderful day! - Emma / Digital Care
Reviewed April 22, 2020
I had Direct Energy before and decided to go with them again. I've been with them for about 3 months, and I've never been able to pay online. Last month, it didn’t take my payment for some reason. Someone actually called me and then I paid through the phone but it didn’t take and I was not notified of that. I didn’t get an email or any type of notification for me to make a different form of payment. It was left in the clouds. When I went back to pay for the next month, then I saw the issue. So the communication there wasn’t good. Then when I tried to do it online again, it still wouldn’t work. I’m not even sure if they’re working this month but I paid for April. Another lady called before and I was able to pay through her. In comparison, with the online chat, the experience was more of me having statement in front of me and I could copy and paste the statement versus it being personal.
Good morning, Ebony. Thank you for bringing this to our attention, we would definitely like to take a deeper look on your account to solve this issue, please connect with us by phone or through our Live Chat department and we'll do our best to provide you a solution. We appreciate you take the time out to share this feedback, thank you for help us grow and improve our service. We care for you and we value your business with Direct Energy! We look forward to hearing from you soon. - Camila / Digital Care
Reviewed April 21, 2020
I looked up Direct Energy online and I ended up getting the plan with free weekends. Enrolling with them was really easy. They sent me a confirmation and that was it. And so far, my experience with them has been good.
Hi Haley, Welcome to Direct Energy. We are so glad this was your experience! It's especially wonderful to hear that you're enjoying the Free Weekends that we have for you. We are fortunate to have you as part of our big family. Thank you for leaving this amazing review. Have a good day! - Emma / Digital Care
Reviewed April 20, 2020
There was a time when I tried to put my credit card in Direct Energy's app and I had a problem. Other than that, their service has been fine so far.
Hello Errol. Thank you so much for choosing us as your electricity provider! We are happy to have you in our family! We apologize for the inconvenience you experienced in the past trying to register the credit card, if you ever need assistance please do not hesitate to reach us by phone or through our Live Chat department, it will be a pleasure to further assist you. Have a beautiful day! - Camila / Digital Care
Reviewed April 20, 2020
My son recommended Direct Energy and I tried them out. They were pretty good up until the new rates came out and they wouldn’t help me lower mine. They wouldn’t even work with me so I found another provider that did and I’m no longer with Direct Energy.
Hi Sue, We pride ourselves on our professional service and I'm very sorry that we lost your business. If there is something we can do to change your mind please do not hesitate to contact us at any time. We wish you the best. - Emma / Digital Care
Reviewed April 19, 2020
Direct Energy's rep was nice. Compared to the provider I dealt with in Indiana, Direct Energy has been a lot better. However, I'm gonna sell the house and be done with them, but while I’ve been a customer, the experience has been good.
Hello Kevin. Thank you so much for this awesome review! We are truly sorry to hear that we'll be losing you as a part of our family, but hopefully, in the future, we will have the opportunity to serve you again. We care for you and we appreciate your business with Direct Energy. Please take care and be safe! - Camila / Digital Care
Reviewed April 18, 2020
My mom told me about Direct Energy and they helped me get the service without having to pay the deposit, so I thought that was really cool. That can be very helpful for a lot of people because people struggle sometimes. And when I signed up, I had to have proof of getting Medicaid for my children and tax in that. Then from there, it was easy. I gave them all my information and they hooked me up. Also, when I talked to their reps, they were pretty good and not rude.
Hi Angelica, thank you for taking the time to share such a detailed review of your recent experience with us. Welcome to Direct Energy. We are glad to have you with us. We are here for you anytime you need it. Have a good day! - Emma / Digital Care
Reviewed April 17, 2020
It's been over 10 years ago that I started with Direct Energy and at that time, what appealed to me was their price. When I was moving, I pulled up the PowerToChoose.org and we went through that. I'm in a two-year contract right now and I'm satisfied with their service. Renewing a contract is relatively easy. I got a link that it was time to renew, followed the steps, and chose the plan again through that.
Hey Dale. There is so much to thank you for, we greatly appreciate your loyalty throughout all these years and we are honored to have you as a member of our big family. If at any time you need our assistance please do not hesitate to contact us, it will be a pleasure for us to help you resolve any doubt or concern you may have. Thank you so much for this endearing review! - Camila / Digital Care
Reviewed April 16, 2020
I’m very satisfied with Direct Energy. When I renewed with them, I did it online. At one point, they randomly sent me an Echo Dot from Amazon. It came in an Amazon box, but I was told that it was from Direct Energy.
Hi David. We are so excited to know that you're satisfied with the service we're providing you. We hope you're enjoying your Amazon Echo Dot! We truly appreciate your preference and we look forward to continuing serving you for many years to come! - Camila / Digital Care
Reviewed April 16, 2020
With Direct Energy, our monthly bill is better because we moved and it was expensive at the apartment.
Hi Mrs. Prol, thank you for entrusting us as your energy provider in your new address, we appreciate your loyalty with us. Here https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips you can check some save energy tips that are going to help you to reduce your energy usage during the summertime. Have an amazing day! - Emma / Digital Care
Reviewed April 15, 2020
I was with TXU for 16 years and every time I moved, I would just transfer my service. But my summer bill had been pretty high and they weren’t able to negotiate the price without me agreeing to a two-year contract. My daughter has Direct Energy and she sent me a referral. When she sent me her referral code, I clicked on the link and clicked the first available date to connect. Within a few minutes, Direct Energy sent me an email saying they were gonna notify my previous electric company and I have three days to change my mind. Then, they sent me another link telling me how to sign up for paperless statements and online bill pay. I've had the service for about a month. The statement was very easy to read compared to what I’ve been accustomed to. I preferred that statement compared to the eight pages I’m normally used to looking at. It was pretty direct and to the point. It showed how much my credit was for my free weekends. I liked it.
Hi Rachel, Welcome to Direct Energy's Family. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. We are glad that the Free weekend is the best plan that can suit to fit your energy needs. Stay safe and stay healthy! This wish extends to you and your loved ones. - Emma / Digital care
Reviewed April 15, 2020
I Googled how many providers are available in our area and Direct Energy was advertising free weekends, which I thought was pretty cool. But now that I’m looking at it, it’s very expensive. It’s only been months but the previous bill was the most I’ve ever paid. I was planning to call them after I get this bill for the month of March. Also, it’s hard to calculate all these expenses, like the delivery fee. Every energy company says they're only charging 11 cents a kilowatt or whatever but with the fees and everything, it’s more like 19 cents a kilowatt. It’s almost double of what is advertised.
Hello Luis. Thank you so much for choosing us as your electricity provider, that means the world to us! We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. The free weekends offer can save our customers a significant amount of money if the majority of the usage is during the weekend hours. Please don't hesitate to give us a call or connect with one of our Live Chat agents. We want to help you understand the charges and bill, and adjust your plan, if necessary. Thank you, Luis. We hope to hear from you soon. – Camila / Digital Care
Reviewed April 14, 2020
A long time ago, I learned about Direct Energy and I’ve dealt with CenterPoint and Reliant. It seemed like Direct Energy gave me a better deal, but I got a couple of higher bills back in January. I told them they quoted me something that would be cheaper than what I had. Therefore, either they offer me something better, or I’ll go someplace else. Getting that bill down was more important to me.
Hi Larry, thank you for choosing us as your energy provider we are glad to have you in our big family. We are glad that we were able to reduce your energy costs. Please check this link where you can find some save energy tips https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips since you can reduce your usage while you are not at home. Thank you for taking the time to provide us your important feedback. Have a great day! - Emma / Digital Care
Reviewed April 14, 2020
Direct Energy had cheap prices when I looked at them, so I ended up signing up. The process was pretty easy and straightforward. And when I looked online, their website is also straightforward as far as what they'll give you and what you'll be able to look at on your spending. I've been with Direct Energy for a while now and I just moved, so I redid the contract with them.
Hi Tanner. We're so delighted to have you as a part of our family! Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Please take care and be safe. - Camila / Digital Care
Reviewed April 13, 2020
When I went through Google looking for light, I was trying to find the best provider for me. I called the number that I was given on the internet and I said that I was looking for the lowest prices. The company helping me found Direct Energy, which was in my price range. I had no difficulty signing up with them and I've been with them since then.
Welcome to Direct Energy Kimberly, we are honored to have you as part of our big family. We appreciate you are taking the time to share your experience with us. Stay safe and stay healthy! This wish extends to you and your loved ones. - Emma / Digital Care
Reviewed April 13, 2020
I liked Direct Energy's rates compared to the other competitors' and when I signed up, I did everything on the internet and then they called me. I was done in 20 minutes. I did a one-year contract and then I moved to another home so I redid the contract and just extended a year. That change was also fairly easy to process over the phone. It was the same thing – done in less than 20 minutes.
Good afternoon, David. Thank you for taking the time out to give us this great review! We are happy to know that all your processes with Direct Energy have been easy and quick to carry out, one of our main objectives is to provide each of our customers with a great experience and we love to know that we have managed to meet your high expectations. Thank you for your preference, you are a valued customer and we care for you! - Camila / Digital Care
Reviewed April 12, 2020
My dad had Direct Energy and when I moved out, I kept them. Their customer service has handled things really well. My bill is high but it's nothing unbearable so I have retained them.
Hi Celeste, we would like to thank you for taking the time to provide us with your honest feedback! We appreciate you for entrusting us with your energy needs. I recommend you to check the great save energy tips that we have https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that will help you to reduce your usage while you are not at home. Have a great day! - Emma / Digital Care
Reviewed April 12, 2020
I've had the service from Direct Energy for 10 years and every green plan I've been on has been pretty good.
Hi Daniel. Thank you so much for this great review and thank you for taking care of the planet looking for environmentally friendly plans. We work hard to satisfy your energy needs and we're glad to know that you're satisfied with the service we're providing you! Please take care and be safe! - Camila / Digital Care
Reviewed April 11, 2020
The signup was pretty easy. Direct Energy walked me through it and my father was helping me with it too so it was okay. I just wanna make sure I'm on the email and I also get the paper bills to make sure that I'm not missing any bills. But as far as I know, I should be on auto-pay. So far, my experience has been great.
Hi Dominic, Welcome to Direct Energy. We are so glad this was your experience! It's especially wonderful to hear that you're enjoying the service with us. Do you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend We would like to double-check that you are enrolled in our paperless billing option. Please engage with our Live Chat agent from www.directenergy.com/texas It will be a pleasure to help you, and we look forward to hearing from you! - Emma / Digital Care
Reviewed April 11, 2020
I've been with Direct Energy for years and if I wasn't happy, I'd change or complain. It's good or I wouldn't have been with them this long. To sum things up, they supply the energy, and we supply the money. I get my electricity and everything comes through. I'm satisfied with the service.
Good morning TJ. We are so pleased to know that we have earned your trust and loyalty over the last 5 years, you are a valued customer and we're happy having you as a part of our big family! Thank you so much for sharing this great review! Remember that our customers are our one top priority and we're here for you anytime you might need us. Have a wonderful day! - Camila / Digital Care
Reviewed April 10, 2020
I had a problem with the my previous provider overcharging. I switched to Direct Energy and I liked the price. It was reasonable. They have good customer service too.
Hello Marketa. You are a valued customer, we care for you and we appreciate your loyalty since 2010, having you in our big family is one of our biggest treasures. Thank you for this endearing review! - Camila / Digital Care
Reviewed April 10, 2020
I've been with Direct Energy for seven years and my bill with them has been better than most. It's definitely better than TXU. Things have been awesome with Direct Energy. It's just that I've been trying to call their help assistance line since yesterday and I've been on hold all the time. They keep saying that it was a 20-minute wait then there's a 46-minute wait then there's a 23-minute wait then there's a 38-minute wait. I'm gonna have to sit down today and just try to do it online. I tried that last night and it wouldn’t load. I'm guessing because too many people were on it.
Hi Paula, Thank you for being a loyal customer since 7 years ago. We are pleased to have you in our big family. In response to health concerns related to COVID-19, our contact centers are experiencing higher than normal call volumes, so our wait times are longer than usual. As an extension, this digital channel is experiencing high volumes as well. We are currently working requests in the order received and we greatly appreciate your patience during this difficult time. We would like to get the chance to help you in the best possible way. You can also contact us through Facebook, Twitter or you can chat with us at www.directenergy.com/texas Have a good day! - Emma / Digital Care
Reviewed April 9, 2020
Direct Energy gave us a good rate when we switched over. Then, some guy called me a while back and I renewed it a month ago. The rate was quite a bit higher but my only complaint with Direct Energy is they wouldn’t change the account to my name. I’ve told them that my wife and I are divorced and she has been gone two years.
Reviewed April 9, 2020
I've had them for a good while and I like their service just fine.
Hello Mardenle. We are thrilled to know that you've been with us since 2013, your trust and preference means everything to us! Thank you very much for sharing this great review! We hope to have you in our family for a lot of years to come. - Camila / Digital Care
Reviewed April 9, 2020
I was using Reliant before then I called Direct Energy. Their customer service representatives were very good and we just switched over at the end of March.
Hi Aj, welcome to Direct Energy. We are pleased to have such a great customer like you. We appreciate the time that you are taking to share your experience with us. - Emma / Digital Care
Reviewed April 8, 2020
The power is expensive because every time you go through another person, it just adds to the price. But there’s not much I can do here in Texas about that. It’s the way it is. I renew my contract with Direct Energy once a year and the process is easy. But it’s tough to make a decision on what plan you wanna go with because there are so many different plans. That’s frustrating and I hope they can come up with a one set rate. And the free weekends is a bunch of baloney because that's what I've had and I really don’t see any savings.
Good afternoon Jerry. Thank you very much for taking the time to share this fair review with us. We truly appreciate and value your business with Direct Energy since 2017, your loyalty means the world to us!
Thank you as well for your feedback, this is the way we can improve the service we offer to all of our customers. We sincerely apologize for any inconvenience you've experienced choosing a rate plan, but unfortunately, rates depend on the market conditions and we don't have control over it, however, we'll be here for you working to provide you the best deal! Have a wonderful day! - Camila / Digital Care
Reviewed April 8, 2020
Direct Energy has a lower cost than its competitor. The signup process was pretty simple and straightforward, and I called a representative. The savings had been very good so far.
Hi Charles. Thank you so much for choosing us as your retail electricity provider! We are really glad to have you in our big family. We truly appreciate this awesome review! We hope to serve you for many years to come! - Camila / Digital Care
Reviewed April 8, 2020
I had Reliant before Direct Energy and I made the change and all was good. I’ve been with them for about 12 to 15 years. The last bill wasn’t so bad, which was $199. It's seasonal. When it starts getting up in the 3s, it stinks.
Hi Rory, thank you for entrusting us as being your energy provider. We are glad to have you since 2010. We would like to check if there is any way to reduce your energy costs. Please engage with our Live Chat agents from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you!- Emma / Digital Care
Reviewed April 7, 2020
Direct Energy got free nights and so I signed up with them. Navigating their website was easy.
Hi Laura, thanks very much for your firsthand review of our company. We certainly value your opinion and appreciate the feedback. It is great that you are taking advantage of the free weekends. Enjoy the rest of your day! - Emma / Digital Care
Reviewed April 7, 2020
I love Direct Energy. They're always on time, and long as I could get some help, I'm good. I just need to straighten up something. They didn't know that the government was paying my electric for six months, and they couldn't look up on the file. I was late and it was put in that they hadn't paid it yet, but I know they're going to pay I am very satisfied with them.
Good afternoon Ruby. Thank you for leaving us this kind review, we appreciate the feedback. We apologize for any inconvenience you have experienced in the past and our biggest commitment is to work hard and improve ourselves constantly and the service we provide to you. Thank you for your preference and loyalty! - Camila / Digital Care
Reviewed April 6, 2020
My mom has Direct Energy and she told me that her light bill was really cheap so I went towards the company as well. When I signed up with them, it was pretty fast. They're pretty much hands-on because they try to get you a plan where it fits you the first time. They found me a plan that it fit me really well and my bill was really cheap. It was good.
But when I had to renew, the person that was in charge that I talked to didn’t really have that much experience in trying to find budgets for me. I had to go onto their page then looked up for a plan that kinda fit me. I had to tell him and he didn't wanna give me the plan so I told him that that was plan that I wanted. But he told me that was based on certain watts. But I insisted that that was the one I wanted. He was trying to fight not to give me that plan because it was cheaper. That experience was the experience that I had recently that I renewed.
My wife called to renew because I was really busy at work at that time. They told her one rate of the light bill and never sent me the contract saying that she said the contract was set up. I called the second time. They then gave me another price on my light bill and I didn’t like that. They then signed me up. I was talking to the lady and she was asking if I wanted to sign up for an insurance that they had on there. I said I didn't wanna be signed up at all. She kept on repeating and repeating. I kept on saying I didn't wanna be a subscriber because they were gonna charge me money every month to be into the insurance. But she didn't care. She kept on doing her policy stuff.
When I checked my bill, they haven't charged me for the insurance but they enrolled me into the auto-pay that I really didn’t know. I got a message from my bank telling me that they withdrew the money without my consent. I told them I didn’t wanna be subscribed in the insurance or with the autopay. But Direct Energy still went ahead and did that. That was the only bad experience. The experience that I have with them now is not as bad although it’s been pretty bad these couple of times that I had talked to them. I've had a bad experience with electricity bills.
With the last time that I talked to the lady, if I said no then she didn't have to keep on repeating. I didn't want to do that. They should also try to find me the best option plans that I have payment-wise. Everybody nowadays is trying to save as much money as they can. I’ve talked to good ones and I’ve talked to bad ones. There were times that I've called and had a bad experience. Other days I would call and I have good experience. They told me everything that I wanted.
It was a couple of weeks back that I chatted with someone in their live chat and I told them that they could email me my bill on my home because I had to refinance my house. As soon as I said if they could do that, they sent it to me quickly. I liked that. I had no bad experiences with them. Everything else has been pretty good.
I recommend Direct Energy back and forth. I’ve gotten bills before saying that I’ve gotten money taken off my bill because of my recommendations going towards them. I tell others that this electricity bill’s really good and they go with the company. A couple of months back, my friends got their house and didn't know what electricity bill was really good. I told them Direct Energy is pretty much the best electricity that I’ve ever had. They’ll call you and tell you if anything’s wrong. I was called based on the customer service that I had with them. That’s good because with any other energy company, they don't really care about what you think. They just do whatever they want.
Hello Ricardo. Thank you very much for taking the time to leave us this great review! This feedback it means a lot to us, we are truly sorry for the bad experiences you had with our Customer Care Team, we always strive to provide excellent customer experience and apologize if we missed the mark. Of course, we're glad to know that you had a good experience with our Live Chat Team. We work diligently to improve our customer service because you are the most important thing in the world for us.
Thank you so much for choosing us as your electricity provider and for recommending us with your friends and family. Please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. We looking forward to be your electricity provider for many years to come. - Camila / Digital Care
Reviewed April 6, 2020
Direct Energy rates were cheaper. The representative was great. I did most of the negotiations online and their website was very user-friendly. My bill is really cheap now since having them.
Good morning, Brittany, and thank you so much for this awesome review! We are very pleased to hear that you are having such an excellent experience with every aspect of our company. We are committed to ensuring all of our customers have similar stories, and we really appreciate the feedback. Wishing you an outstanding week, Brittany!
Reviewed April 5, 2020
I switched last month but my energy usage during March is not very high so it is hard to compare the difference based on my advertised kilowatt price.
Good morning, Bill. We are so glad to hear that you made the switch, and we look forward to being your trusted energy provider for many years to come! If there are any questions or concerns regarding rates or billing, please do not hesitate to reach out to us by phone, Live Chat or social media. We are here to help, and we wish you a wonderful Monday!
Reviewed April 5, 2020
Direct Energy is providing me energy in Houston. The bill is what it is. Given any energy prices, it should be lower.
Good morning, Bruce. We appreciate your review regarding our company. Keep in mind, if you are on a fixed-rate plan, your bill will only vary based on consumption. If your account is up for renewal in the near future, it is possible that the rates we offer will be lower, based on the market at the time of renewal. We thank you for your loyalty, Bruce, and wish you a wonderful Monday!
Reviewed April 4, 2020
Previously, I was getting high bills from another company. I went with Direct Energy and so far, things have been pretty good. Their customer service has been fair. I used to get weekends free though but not anymore.
Good afternoon, Ogunbanjo. We are so happy that you gave us the opportunity to become your trusted energy provider! If you are interested in a free weekend plan, please do not hesitate to contact us so that we can review your options. We certainly want to make sure that you are on the plan that makes the most sense for your energy needs and budget! Thank you for taking some time to submit a review for us, Ogunbanjo, and have a great week!
Reviewed April 4, 2020
Direct Energy is a good company. I heard about them through a friend and their price made me decide to work with them. I was also able to lock in on their free nights and weekends. Also, their website is very user-friendly.
Reviewed April 3, 2020
I liked the idea of the 12-hour free power via Direct Energy. Signing up with them was easy. Online, it has the available promotions. I sign up for a one-year policy. Everything’s good.
Hi Donald, We appreciate you are living such a great review! we are glad that the Free Night plan was the best rate that suits to fit your energy needs. Our goal is to continue offering top-notch services at good prices. We are glad to help you with your energy needs. Have a good day! - Emma / Digital Care
Reviewed April 3, 2020
Direct Energy's pricing appealed to me. I found them when I went to the app for new pricing on electricity, something like the Texas open market. It went easily when I renewed my contract with them two to three weeks ago.
Good afternoon Mona. Thank you for taking the time to share this nice review. Thank you for choosing us! We value your business and we hope to continue as your electricity provider for many years to come. - Camila / Digital Care
Reviewed April 2, 2020
The Direct Energy reps are very good and very responsive. I liked their pricing. At the beginning I was locked in on a price for a year.
Hi Jorge, we are so glad this was your experience! It's especially wonderful to hear that you're enjoying the great rates that we have for you. We are fortunate to have you as part of our big family. Thank you for leaving this amazing review. Have a good day! - Emma / Digital Care
Reviewed April 2, 2020
Everything’s good with Direct Energy so far. I’ve been with them for a while, for about a year. Compared to my previous service provider, my monthly bill is slightly lower. Direct Energy works with a couple of rates. As long as they keep them comparable with other competitors, I don't have an issue with them. It’s time to renew with them and we’ve worked out a plan.
Hi Brandon. Thank you for this amazing review! Please be advised that we have great options for you to choose, so please do not hesitate to contact us anytime through social media (Facebook, Twitter), by phone or with a Live Chat agent, we'll be more than glad helping you to set the best deal! We look forward to hearing from you soon, your satisfaction is our main objective. - Camila / Digital Care
Reviewed April 1, 2020
My wife and I were getting a divorce and splitting everything up. She told me that she would just refer me to Direct Energy. I set it all up online and it was pretty easy, which I prefer when I’m trying to do stuff like that. It was so easy I did it all on my cellphone. I have autopay so the bill gets paid on time. The bill wasn’t too high. They are excellent as far as the automated systems are concerned. I understand it takes the human element out of it, but sometimes, that’s the best when you’re trying to get these things done. I would definitely recommend DirectEnergy to anybody who is looking for an energy provider due to the overall ease.
Good afternoon, Calvin. We really appreciate you providing us with this detailed review! We are so pleased to know that you are finding our online portal so efficient and user friendly. There is just no bigger compliment for us when one of our customers says that they would recommend our company to a friend or family member. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 Visa prepaid card! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend for additional information regarding this promotion. Thank you for the awesome review and 5-star rating, Calvin, and have an awesome week!
Reviewed April 1, 2020
A friend of mine that lives in the same apartment told me about Direct Energy and recommended me. He gave me his number to get his fixed hour discount and I was supposed to get a $50 discount, but I haven't gotten it yet. I've gotten two bills, one of them was a three-week deal and then I got the next whole month. It's been good so far. It's better than the one I had before, which was TXU.
Good morning, Bob. We want to thank you for the review and the awesome 5-star ranking! We are so pleased that you were referred to us by an existing customer, as there is no bigger compliment to our business as a referral! We hate to hear that you did not receive your $50 gift card for being referred, and we would be happy to check into that for you. Please feel free to contact us by phone, or you are welcome to engage with our Live Chat team through our website, as well. Thanks again, Bob, and we look forward to being your trusted energy provider for many years to come!
Reviewed April 1, 2020
We’ve had Direct Energy for a while and everything has been good. I recently purchased the house, and around that same time was time for me to renew my plan. The last bill we got was a little sketchy. I asked them about it and the rep quoted me a monthly price of 400 and something dollars. If that’s the case, I’m definitely going to leave because that’s ridiculous. It’s just me and my husband and I have no kids, so I’m not gonna pay a $400 electricity bill. Their rep, however, was good. He knew what he was talking about. He was quick, nice and answered every question that I had.
Hi Naydia. We value your loyalty and your preference with us, it means the most important thing! Thank you as well for giving us this feedback and the great review! We would love to check your account because it sounds as if this might not be the plan best suited to fit your energy needs, we would like the chance to work with you to help you find the plan tailored to your current usage habits. It would be awesome if you could send us a private message through this review platform or you can also reach us through our Facebook and Twitter Team and also by phone or with our Live Chat department. We'll be waiting for you! - Camila / Digital Care
Reviewed March 31, 2020
Dealing with customer service was painful at first. I put a temporary service then they put it under a commercial agreement and they didn't tell me that. So, every time I would call, they couldn't find my account. They finally got that figured out. We are on permanent service and residential now and we cancelled the temporary service. Since then, everything’s kinda been a lot better.
Hi Larry, we want to start off by sincerely apologizing for your negative experience with our company. We are glad that this inconvenience was already fixed. Please do not hesitate to contact us if we can help you. Thank you very much for taking the time to provide us your feedback. Have a good day! ???? - Emma / Digital Care
Reviewed March 31, 2020
I heard about Just Energy from a friend. They had better rates. Everything has gone smooth. The customer service was good.
Good afternoon, Ciara. We wanted to take a moment to say thank you for giving us a chance at being your trusted energy provider! We are so pleased to know that your overall experience has been outstanding, and that you are saving money each month! Please keep in mind, if you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 Visa prepaid card! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you again for the awesome review, Ciara, and have a wonderful day!
Reviewed March 30, 2020
It was easy to get started with Direct Energy. With a lower price, we will always like our plan.
Hi there Yajin! Thank you for the great review! We are happy to hear that your experience has been smooth and that you're saving some money each month. Thanks again, Yajin, and we hope you have an awesome week!
Reviewed March 30, 2020
I’ve got three houses with Direct Energy. They put a temporary pole in the house I was redoing then when the house was almost complete, they put in their regular meter with a different meter number. I was trying to cancel the temporary one and I don’t understand why they can’t understand that I don’t need two meters at one house. I couldn’t do it on the phone. I gotta fill out all the forms then fax it, which most people don’t do anymore. But supposedly, it’s done. Now I'm sitting there paying two different meter bills. Other than that, Direct Energy has been all right and it’s better that we get the best price in our electric bill.
Hello Scott. Thank you for this review! We truly apologize for any inconvenience you've experienced concerning your meter. We value your business with Direct Energy and we would like to take a deeper look at your account and provide you the best solution on the matter. We ask that you send us a private message through this review platform or you can also reach us through our Facebook and Twitter Team and also by phone or with our Live Chat department. It will be a pleasure to further assist you. - Camila / Digital Care
Reviewed March 29, 2020
I’ve been with Direct Energy for quite a while. I talked with them and their numbers were lower than some of the others that I talked to. I’ve always had TXU and Direct Energy was lower numbers in the kilowatts so it made my electric bill cheaper. They have usually been good every time I called them. Last year I got ahold of one man and he was very rude. But other than that, everything is good with Direct Energy.
Hello Deborah. We highly appreciate you took some time to share this amazing review with us. Thank you for your business with Direct Energy and for these kind words. We hope to be your electricity provider for many years to come! - Camila / Direct Energy
Reviewed March 29, 2020
I've been with Direct Energy since 2014. I kinda like the different packages that they offer like the free weekends and stuff. Their customer service was pretty good. People should see some of the cool offers that they have.
Hi Tanya, thank you for being a loyal customer since 2014. Our goal is to continue offering top-notch services at good prices. Thank you very much for such a great review. Have a wonderful day! - Emma / Digital Care
Reviewed March 28, 2020
My sister-in-law said the price was really good with Direct Energy. I switched to them and they have great customer service. Every time I called, they were very courteous. I wasn’t on the phone for too long and they answered all my questions. Compared to TXU, my Direct Energy bills are a lot cheaper and they're more consistent. TXU was crazy. One time, I got a bill for $300. With Direct Energy, I was able to have a fixed rate for 24 months. It's been great overall.
Good afternoon, Abel. Nothing makes us happier than reading a review like the one you have shared! Our top priorities always include providing an outstanding customer journey, along with giving our customers multiple plan options to choose from. Please also keep in mind, Abel, that we have a Refer-A-Friend program! If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer-A-Friend promotion. Both you and the new customer can earn a $50 Visa prepaid card! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend.
Reviewed March 28, 2020
When it was time for me to renew my plan, there was a little bit more effort than I wanted. They could’ve just given me their best offer upfront instead of me having to spend hours on the phone going through different retention programs but everything worked out fine.
Hi Cassandra, we would like to extend to you our most sincere apologies regarding your recent experience with the renewal process. We also have another great option to renew your contract. Your online account is going to give you different options to renew 60-30 days prior to the end of your contract. Once again we are deeply sorry for any inconvenience this may have caused you. - Emma / Digital Care
Reviewed March 27, 2020
Direct Energy bought out the company I was with before and I ended up being one of their customers. I had T.W. Phillips Gas in Pittsburgh before and they were awesome. With Direct Energy, usage doesn’t seem to fluctuate much but the bill fluctuates. Getting locked into their plans is kinda crappy too. Customer service was all right though. Direct Energy does what it says but not for a fair price. I’m looking for something less expensive when my contract expires.
Good afternoon, James. We are sorry to hear that your bill has been a source of frustration or confusion, and we would like to help. As you mentioned, once on a fixed-rate plan, the bill will fluctuate based on the number of kW/h that are consumed each month. We would be happy to review your bill with you, and answer any questions or concerns that you may have. You can view the different methods of contact that we offer, along with hours of operation here: https://www.directenergy.com/texas/customer-support/contact-us. We look forward to hearing from you, James! Thank you, and have a great day!
Reviewed March 27, 2020
Someone came to my door and said they were offering great rates at 3-year lock-in price and my bill was pretty high at the time. The sales rep was excellent, very personal, helpful and to the point. He looked at my correct bill, did a calculation to see what it might be with Direct Energy, and I agreed to switch. I was paying around $160 a month, and my last bill was around $10 plus I got a credit from Direct, so I don't have a bill yet to pay off my old energy company to cancel the contract. They’ve just been deducting our $200 credit.
Good afternoon, Paige. Thank you so much for giving us a shot, we are thrilled to have you as a part of our family! We highly appreciate you share your experience with us and we'll work hard to always provide you the best experience ever! Have a wonderful weekend. - Camila / Digital Care
Reviewed March 27, 2020
The salesperson was very convincing and they told me about all these good rates. I had them for three years and then I had to renew the contract. The rate went a little bit higher but I was kinda in a hurry, so I just told them yes. It's kinda high right now but we're not using too much electricity right now so we're okay. Their reps were pretty good. The house that I bought had a high voltage and they worked with me and they brought it down and they gave me all the money back that I kind of overspent because I didn't know about the high voltage. It was pretty good. They did the job and everything was nice.
Hello, Luis! First and foremost, we want to sincerely thank you for your loyalty over the last several years. We are so pleased to hear that your interactions with our representatives have been positive. One of our top priorities is to provide our loyal customers with an outstanding experience from the very first day we are contacted about a new claim, all the way through to claim resolution. Thank you for sharing your personal experience, Luis. We look forward to being your trusted energy provider for many more years to come! Thanks again, Luis, and have a fantastic week!
Reviewed March 26, 2020
I was previously with TXU and my contract was over. So, I was shopping around and since the rates were better with Direct Energy at the time, I went with them. Their reps have been great and when I make my payments, I just go through the app and do the automatic pay. So far, everything works smoothly and I don’t have any complaints about their service. Direct Energy is a good company.
Hi Ashley, and we thank you for the feedback. We are happy to hear that you're finding our self-service app helpful and easy to navigate, and that your interactions with our care team have been excellent! We really appreciate you taking the time to share this review with us, Ashley! Thank you, and have a fantastic week!
Reviewed March 26, 2020
I'm satisfied with what I got with Direct Energy now. I pay my bills and they furnish my power.
Hello Phillip. We appreciate you taking the time from your day to leave us a review. We are so pleased to learn you are enjoying our services! Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed March 26, 2020
I am on Live Brighter Plan and I thought I was on a billing where it's the same price every month. It's supposed to be 117 a month but my bill this month is 143. So, that's more than I've been paying. Other than that, everything's fine.
Hi Kathy, and thank you for the excellent 5-star review! We are so pleased to know that you are enjoying our services. If you would like us to review your current plan with you to clear up any confusion, please do not hesitate to contact us. The following page contains all methods of contact that are available to reach us, along with hours of operation: https://www.directenergy.com/texas/customer-support/contact-us. Thanks, Kathy, and have a great week!
Reviewed March 25, 2020
Direct Energy is doing a good job. I’ve been with them for a long time. They email me when I have power shortages or power outages. I also get a telephone call or text when there’s a problem with my power.
Good afternoon, Steve. Thank you for this wonderful review. We are so pleased to know that we have earned your trust and loyalty, and we appreciate you sharing your experience. Thank you for choosing us! - Camila / Digital Care
Reviewed March 25, 2020
Signing up was easy and everything was done over the phone. Direct Energy gave me a low all-time rate. I just moved into another subdivision and the rep even got it lower for me when I moved. The website was easy to use as well 'cause I set up my direct pay. I'd tell others that Direct's rates don't go up and that's what's important for me. Their quality of service is very good.
Hello Christy. Thank you very much for sharing this adorable review! You are a valued and important part of our family and we're glad to know that you're happy with our services. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion: both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a wonderful weekend and stay safe! - Camila / Digital Care
Reviewed March 24, 2020
So far, everything Direct Energy has provided me in terms of the service has been excellent. They’ve done a good job of relaying information to me that would be important.
Hi Edwin, and we thank you for the kind words. We are always aware of the need to be transparent with our customers, and we appreciate you recognizing this! We look forward to being your trusted energy provider for years to come! Have a wonderful weekend, Edwin!
Reviewed March 23, 2020
I’ve been with Direct Energy for years, since 2007. And then I moved a couple of times and took them all with me. And now, I’ve got two accounts with Direct Energy, one at Lake Brownwood and then I’ve still got the one in Ferris. I like the ease of payments and the free weekends that I get. They've been really good with me.
What an awesome review to read, Monte, thank you so much! We really appreciate your loyalty over the years, and we value you as our longtime customer. Thank you for sharing your feedback, and have a great weekend!
Reviewed March 23, 2020
I'm very satisfied with Direct Energy. I've been with them for a few years and I notice the difference in our bills right away. Our best season is Fall.
Hi June, and thank you so much for the feedback. Nothing makes us happier than knowing our customers are saving money each month. We sure appreciate you taking some time to share your experience, June! Have a great weekend!
Reviewed March 22, 2020
Every time I get ready to renew with Direct Energy, I contact them. The last one I talked to, I renewed it, but my bill went up. My interaction with their reps has been fine. There were no issues. He just couldn't work with me to lower the percent of the wattage. When I first got it, I’m paying 13 cents per watt. But the app of Direct Energy is easy to use and the service of Direct Energy has been good, as well.
Good morning, Jevon, and thank you for the feedback! We are so pleased to know that you are enjoying your service, and finding our awesome app helpful. We appreciate your loyalty, Jevon, and wish you an awesome weekend!
Reviewed March 21, 2020
I am completely satisfied with Direct Energy.
Awesome! Thank you so much for sharing, Gerald, and have a great weekend!
Reviewed March 21, 2020
Direct Energy reaches out when my plan is about to expire. I really don’t have to think about it. I can also pay bills online. Everything is working out just fine.
Good morning, Ashley! We pride ourselves on making things as simple as possible for our customers, so we are really glad to hear that you have benefitted from this. We appreciate your great review and your loyalty! Have a wonderful weekend, Ashley!
Reviewed March 20, 2020
I've been with Direct Energy for four years now. I kind of switched providers at one time, but I wasn’t happy. Then I went back to Direct Energy and I chose to stay with them because of their customer service.
Good morning, Eliana, and thank you for the great review. We are so pleased that you have returned as our customer, and we thank you for your loyalty! We look forward to being your trusted energy provider for many years to come! Have a great weekend!
Reviewed March 20, 2020
I was looking for a short term energy provider for a rental property. I was looking for something that was easy to turn on and turn off. My electric provider suggested Direct Energy and I continued to use them over the years for different rental properties. Everything has been fine whenever I talk to their reps. They're friendly and they get everything taken care of. The service has been easy to turn on and turn off and connect and disconnect.
Good morning, Kriste! We always love to hear that our customers have been with us for years, and we sure appreciate your loyalty. Our goal is to always provide an outstanding customer experience, and we are so glad that you have received just that! Thank you for submitting this feedback for us, and we wish you a fantastic weekend!
Reviewed March 19, 2020
My experience with Direct Energy has been enjoyable. I never had any problems. When I call, the service has been perfect. The reps have answered all the questions as well.
Hello Beverly. We appreciate you taking the time to leave us this great review! We are so pleased to learn you are enjoying our services and we appreciate your preference and loyalty! We hope to be your electricity provider for many years to come. - Camila / Digital Care
Reviewed March 18, 2020
Things seem to be working just fine with Direct Energy. I'm not thrilled with the increase in prices, but it’s not terrible. It’s about $100 a month more in the past year. I’ve also been pleased with the ease of use of the app to pay bills. And things have been pretty good with them too.
Good morning, Marchelle. We are so glad that things are going well and that you are enjoying the functions of our awesome app! We thank you for taking some time to share this review with us, and we wish you a wonderful weekend!
Reviewed March 17, 2020
A friend referred me to Direct Energy. However, the rates aren't that low. I’ve been paying a $200 bill and I’m thinking about switching over to TXU.
Hi Shamika. We hate to hear that you are thinking of switching providers, we don't want to lose you. We would like to have the opportunity to review your current rate plan and usage to determine if there is another plan that may be more beneficial. If you're interested, please give us a call or you connect with one of our Live Chat agents, we'll do our best to satisfy your needs and to make you change your mind. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed March 17, 2020
Everything has been great with Direct Energy. I heard about them through the Power to Choose website and they had the most comparable rate compared to other people. I am on a one-year fixed plan. I like the weekly reports I get, which is a nice feature. They also send me alerts whenever my usage goes too high. They would let me know that it was more than last week, so that way, I could turn down the thermostat.
Hi Omar, thank you for entrusting us with your energy needs and taking a moment to share this great comment with us. Welcome to Direct Energy! We are glad that you are taking advantage of the useful tool. I recommend you register your address on smartmetertexas.com where you can check your daily usage and also you can find some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that is going to help you to reduce your usage while you are not at home. Have a wonderful day! - Emma / Digital Care
Reviewed March 16, 2020
I worked with Just Energy earlier and I used to get monthly of around $90 only. But with Direct Energy, I’m getting around $120, which is a little bit expensive compared to the other companies.
Good afternoon Kiran. Thank you for the feedback. We apologize for any inconvenience you have experienced with your rate plan. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. Please contact us by phone or through our Live Chat department and we'll work with you to find the best deal for you! We'll be waiting for you! - Camila / Digital Care
Reviewed March 16, 2020
When I moved here to Laguna Vista, I heard about Direct Energy and I’ve had coverage with them for three years and eight months. The service has been good so far and I’ve had no problems. I’m on some type of senior discount and I get free weekends.
Hi there Ignacio, and thank you for this fantastic review! We are so happy to know that you are saving money with free weekends and our senior discount! We sure appreciate your loyalty over the last 3+ years, and we are looking forward to serving you for many more years. Have a wonderful weekend!
Reviewed March 15, 2020
With Direct Energy, I got the free nights from 9:00 to 9:00. Their website is very user-friendly and straightforward. It’s been a good quality customer care, too. I've gotten the bills on time. And when I emailed because I had a question, they've been pretty good. Direct Energy is a straightforward company.
Hi Cecilia. Thank you for being with us for the last 14 years, your loyalty is priceless for us! You are a cherished part of our big family and we hope to have the opportunity to be your electricity provider for many years to come! Have a beautiful day! - Camila / Digital Care
Reviewed March 15, 2020
A friend recommended Direct Energy and getting switched on was very easy. Renewing was very easy too 'cause I always do it through the app or through the website. We never transferred in the last 4 years. We have the free weekends thing, so I really like that part. We do all our heavy electricity on the weekend like laundry. So far, so good.
Hey Maria! We are so pleased to hear that our popular free weekend plan is working so well for you! We really appreciate your loyalty over the last 4 years, and we look forward to serving you for many years to come! Have an awesome weekend!
Reviewed March 14, 2020
I’ve been with Direct Energy for the last 15 years. I just recently started a business and used them in my business six years ago, but I was with them residential before that. I like Direct Energy. It’s why I stay with them for so long that I’m planning on staying. I don’t have problems with them. From what I’ve been through with TXU, I love Direct Energy. It’s a really good company and they take care of people. The customer service is great. When you call in, I always get someone. They always seem to find my account and tell me if I have any issues. And they do send the welcome package. I haven’t received it yet but I’m sure I’ll like it once I get it. I’m fairly happy with everything.
Hello Jason. Thank you for this wonderful review. We are so pleased to know that we have earned your trust and loyalty, and we appreciate you sharing your experience. We love having you in our family and we look forward to serving you for many years to come! - Camila / Digital Care
Reviewed March 14, 2020
I love Direct Energy. I’ve been with them forever. They never exceed my charges like I’ve experienced with TXU, which charge me a little bit more than that or it would jump. I like the set rate. I only call them when it's time to renew. They always communicate when my time is up or they’ll remind me of my usage for the month and send little courtesy messages.
- Emma / Digital Care
Reviewed March 13, 2020
I'm very satisfied with Direct Energy. It was the lowest price and everything is working out fine. I wish they could stop with the phone calls though.
Good afternoon Barbara. Thank you for taking some time out to provide us this feedback, we highly appreciated it because that's the way we grow and improve the service that we provide to all of our customers. Please keep in mind when your account is past due, it is automatically subject to collection activity which includes collection calls, late payment fees, collection recovery fees & potentially service interruption. If you need further assistance please do not hesitate to contact us by phone or Live Chat, we'll be here for you anytime! - Camila / Digital Care
Reviewed March 13, 2020
We got on the Texas Utility information, and we saw that Direct Energy was very competitive. We go for the price. We’ve had Direct Energy for a long time, but we shop every year. We probably need to redo it again. With Direct Energy, we've had a lower bill. When we were shopping last year, we got through to a young man that was one of the managers, and he was superb. He really worked for us to get a low price.
Hi Sinikka, thank you very much for your 5-Star review. We appreciate you being an ambassador for our company. Thank you for the details you provided and we are humbled by your positive experience. We are honored to have you as part of our big family. It is great that you found the best plan that suits to fit your energy needs. Have a wonderful day! - Emma / Digital Care
Reviewed March 12, 2020
I got a cheaper price compared to our old provider so I picked Direct Energy. My only issue is that I tried to pay a bill online but I could not pay. So now, I pay it through my bank account. But except for the billing, it's working as usual.
Good morning, Shahidur. It makes us so happy to know that you are saving some money since you switched to our service! Sorry to hear that you ran into trouble while trying to pay your bill. We would suggest connecting with one of our Live Chat agents from our website so that they can walk through the process with you and troubleshoot any errors you may encounter. Thank you for the great review, Shahidur, and we hope you have a great weekend!
Reviewed March 12, 2020
When I was online looking for a provider, Direct Energy was initially the cheapest and most reasonable. But it fluctuates very much here versus in other locations. Previous carriers kinda stay the same, but Direct Energy is based on the market, and it may still very well be. But I have lived in different places so the markets may be different. Also, when I tried to get a better rate, I was very unsuccessful and the Direct Energy rep was kinda short over the phone. I wouldn’t just count them out, but they aren't my first choice. I'd tell anyone who asks about them to be careful.
Hello Jaqualia. Thank you for your feedback. We are so sorry to hear that your experience was less than outstanding, and we can understand how the situation you described would cause frustration. We would love the opportunity to make things right, please reach us by phone or connect with one of our Live Chat agents and we'll work hard and diligently to provide you the best solution on this matter. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed March 11, 2020
Everything has been fine during my time with Direct Energy. However, CenterPoint is charging me over $50 every month. That has never been on my bill until my last two payments. Still, my bill comes in and I pay it.
Hi Elizabeth. Your 5-star review is really appreciated it! We are glad to have such a wonderful customer like you. Thank you for taking the time to leave your important comment. Please be advised that your local Utility is responsible for the transmission and distribution portion of your bill. The delivery charges that they assess are necessary to maintain the power lines to your home. The delivery charges are calculated based on the amount of energy. If you have any additional questions, please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care
Reviewed March 11, 2020
At the other place I had, my light bill was going up about $5 every month. When I talked to somebody at Direct Energy, he gave me the low watts, which was why I switched. So far, I like Direct Energy. My bill went down a lot in the last two or three months. At first, it was about $97, but lately it has been about 48.
Hi Thomas, we are pleased to have a customer like you. We appreciate your important feedback and we are glad that you found the best plan that suits to fit your energy needs. Our goal is to continue offering top-notch services at good prices. Have a good day! - Emma / Digital Care
Reviewed March 10, 2020
I’ve been with them for six years. I just rejoined again because my rate had gone up so much. I reapplied and got a better rate. I’m a widow and I’m older and I’m really watching my finances so it was something I needed. The customer service was great. The rep was very polite and he was very helpful. So I was very happy.
Good afternoon Sarah. Thank you so much for taking the time to share this great review with us! We certainly appreciate you being our valued customer and we totally appreciate your trust and confidence. We look forward to the opportunity to serve you for many years to come! - Camila / Digital Care
Reviewed March 10, 2020
Previously, I had GP&L. It’s a good company, but after I moved to Victoria, I went with Direct Energy. I've been with them for four years now for my electricity and I can't complain. Their reps have been nice.
Thank you very much for this important comment, Maria! One of our main objectives is to provide our customers with the greatest experience ever. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! - Camila / Digital Care
Reviewed March 9, 2020
I’m not with Direct Energy anymore. One of their workers came to my house and helped me to change. He told me some information and that I didn't have to worry about charges for early cancellation. I told him I’m not gonna move because I should renew my contract and I cannot cancel it. He said, “You don’t have to worry about any of that. We’re gonna take care of it.” I said, “Are you sure?” He said, “Yeah.” “So, how do you do it?” He said, “It depends on your bill.” My bill was $250, so I sent him a text with the photo. He then said, “All you have to do is pay $50. The rest, we’re gonna take care of it.” Even when I asked him, “Are you all gonna pay that?” He said, “Yeah. Everything is in process, so you don’t have to worry about that.”
I waited and waited and I got the other letter saying that I was gonna be sent to collection because I haven’t paid. I called and texted the worker but he never answered. I was like, “The company keeps calling me that you are not paying that.” I called Direct Energy and they told me he gave me the wrong information. What they’ll do is just give me credit. I was like, “Why did he tell me that? I have all the messages. I have everything that he told me.” He just disappeared out of nowhere.
I just got really upset because I was just wasting my time, so I decided to go back to Ambit Energy. I spent three hours for them to move me back to Ambit because they kept saying, “No. We can’t do that. You’re already here. We’re giving you the credit.” I was like, “Yes, you’re giving me the credit, but I’m disappointed that I had to waste so much time thinking something was gonna happen and it never did because he gave me the wrong information.” They're the ones that actually moved me back to Ambit.
Hello Andrea. We agree with you that this situation was really unfortunate and could have been avoided. Our Digital Team would like the opportunity to get involved to ensure cases like this are minimized in the future. Coaching needs to be provided to this representative that provided inaccurate information about the cancellation fee. We will follow-up on this internally. In the meantime, we want to apologize that our agent broke your faith in us as a company. This is not something that we take lightly. We absolutely wish you and your family the best. - Camila / Digital Care
Reviewed March 9, 2020
I’ve had Direct Energy for a few years now and so far, my experience has been good. They’ve been good if I have to call and the online portal is good too. I'm satisfied.
Good Afternoon, Courtney! We appreciate you being a loyal customer with us over the last couple of years! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, it will be a pleasure to further assist you. - Camila / Digital Care
Reviewed March 8, 2020
They had a good deal for free nights and weekends. We have a two-year contract and we've been with them for over a year now. The rates seem to be fair overall.
Hey Nicole! We constantly work always looking for the best way to adapt our service to the different needs and demands of our customers, because having you as part of our family is our biggest treasure! Thank you for this review! - Camila / Digital Care
Reviewed March 8, 2020
We have solar panels on our house and I was originally looking for a company that did a buyback of some kind but it seemed like with people that did buyback, their rates were higher. So I decided to not worry about that and then Direct Energy was just a five-month commitment so I decided to test it out. Dealing with their sales people has all been really good too. I feel like their communication is really good.
Thanks for caring about the planet. Mrs. Walton! Thank you as well for choosing us! We love knowing that you have had great assistance from our Customer Care Team, which is one of our main goals: to be able to satisfy all of your energy needs. - Camila / Digital Care
Reviewed March 7, 2020
I've been with Direct Energy for five years now. They had a better rate and I'm satisfied with their service.
We are so pleased to know that we have earned your trust and loyalty, Emmett, and we appreciate you sharing your experience. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed March 7, 2020
My mother was using Direct Energy in her apartment and it had free weekends. I thought it sounded awesome so I went for that on a consumer site. I have two accounts with Direct Energy. I signed up for the residential account online. The rate is 13.4 cents per kilowatt-hour and Friday nights, Saturday and Sundays are free. Also, they activated right away. We just bought the house and it took a while for us to move in but they had the electricity switched over the same day. Within an hour, it was all on. It was awesome and I'm happy.
For the business account, it's supposed to be 5 cents per kilowatt-hour and I locked it in for three years. For my first bill, I used $11 worth of electricity. Then my bill came out to be 140. Then the next bill is in the 2-something rates. I was a little upset about it because it was ridiculous. It's like I got blindsided and I'm not happy, assuming they average on this 5 cents per kilowatt-hour but it's not even close. I'm gonna give them the benefit of the doubt though and maybe it's just like the first month.
We're happy if you're happy, Carlos! Thank you for the opportunity to serve you like your electricity provider! Please be advised that if you recommend our service to a friend or family member, and they enroll as a new customer, both of you could take advantage of our Refer a Friend promotion where you both can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a nice day! - Camila / Digital Care
Reviewed March 6, 2020
Being with Direct Energy has been really good. We have a deal with them where from Friday to Sunday, we get free electricity. That's when we wash our clothes. Sometimes, the electricity goes off with them, but that's everybody.
Hello Mary. We sure appreciate you taking some time to share this review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We look forward to the opportunity to serve you for many years to come. Have a great Monday! - Camila / Digital Care
Reviewed March 6, 2020
A coworker recommended Direct Energy to me when I moved into my apartment. It was super easy whenever I've had to call. Everything goes through really quickly and it’s been the simplest experience I've had with anything, appliance-wise. When I set up the service, I went online and within a couple of hours, my apartment was ready to go. All the bills seemed pretty fair as well to how much I use the electricity. It's pretty good.
Good morning Savannah. Thank you for this awesome review! We are more than happy to know that you're satisfied with the service that we're providing and that you find our self-help options useful. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great start of the week! - Camila / Digital Care
Reviewed March 5, 2020
Direct Energy kept knocking on my door and it was my total kilowatt charge per hour that made me decide to work with them. The services are essentially about the same. But cost-wise, Direct Energy has been above and beyond by far. I was able to lock in on a special offer at the time. The few times that I’ve had to call and talk to them were also pleasant and the website is good as far as doing the home analysis and looking at my bill. It is easy to navigate and pretty explanatory on everything. If a friend were to ask me about Direct Energy, I would recommend them.
Hello James! We're thrilled to know that you're enjoying the service we're providing you and taking advantage of our self-help options online. There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Have fun at the weekend! - Camila / Digital Care
Reviewed March 5, 2020
My friend talked about how much he enjoyed working with Direct Energy. I was with TXU beforehand and it just seemed like a lot of their charges were not making a whole lot of sense. Direct Energy has a good price. I went with the standard plan with the same month-to-month and I didn't go with any special deal. However my friend gave me a referral code but he hadn't seen anything on his bill and I hadn't seen anything on mine. I called in with some customer support individual not too long ago and they just said it would be on the next one but that really didn't give me any kind of clear path forward other than just check back for the next bill. Still, I'd recommend it friends.
Thank you KC for taking the time out to provide us this fair review, we appreciate the feedback. Please be advised that on our Refer a Friend Campaign, the referral friend will receive the credit one billing cycle after the referred friend (new customer) make his/her first payment on time and the referred friend will receive the promotional credit one billing cycle after making the first three payments on time. We hope you find this information useful and you to continue taking advantage of this campaign by referring your friends and family! Thank you for choosing us as your retail electricity provider... we love to have you here! - Camila / Digital Care
Reviewed March 4, 2020
Things have been doing great with Direct Energy over the past three or four years and I haven't had any interruptions with them. What little customer service contact I’ve had, I’ve been satisfied with it. However, I don’t like it whenever they say they might go paperless because I’m not too much on the computer and I always like to look at my bills. Still, every time I talk to somebody, I recommend Direct Energy. They should keep up their good work and keep their prices down.
We appreciate you taking the time from your day to leave us a review, Clifford. We are so pleased to learn you are enjoying our services! Our customers' satisfaction means everything to us. Keep in mind that paperless service is an option that you have available but you can always choose to have your paper bill at home, we want you to feel comfortable and we want to keep things simple and accurate for you! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a remarkable weekend! - Camila / Digital Care
Reviewed March 4, 2020
My sister Maria referred me to Direct Energy and so far, everything is working out great. I signed up online and that was very easy. We have the free-power weekends and it's great. I like not having to worry about it.
Thank you for the awesome review, Julia! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you for choosing us! Enjoy your weekend! - Camila / Digital Care
Reviewed March 3, 2020
A friend of mine told me about Direct Energy. Their sales rep was very professional, really kind, and well-spoken. I was given a good plan. I’ve been using the service for a few years now.
Thanks for the awesome review, Vincent! We work diligently to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Remember that if you recommend our service to a friend or family member, and they enroll as a new customer, you can take advantage of our Refer a Friend promotion. Both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for your loyalty since 2017, it means the world for us! Have an amazing day! - Camila / Digital Care
Reviewed March 2, 2020
Direct Energy had a guy drop by our area and we talked about it. He was very professional and informative. My wife and I are elderly, so he took the time to break everything down and explain it very thoroughly. He walked us through the whole thing and we got all registered and signed up that same day. We had a horrendous bill last month but so did everybody because of the cold weather. Other than that, I have no complaints. We’re just one month with them and so far, so good. They do what they say they’re gonna do. Hopefully, it’ll be the same all the way through.
Good afternoon Gene. Thank you for taking some time out to share this balanced and fair review! We really appreciate you choosing us to provide you with your electrical service and we hope to have the opportunity to serve you for many years to come! - Have a great weekend! - Camila / Digital Care
Reviewed March 2, 2020
Direct Energy's reps were very courteous. It’s just a little bit hard to understand because their accents are really strong, but they're really nice and friendly. There was one time where they sent a confirmation of services to the house and the amount wasn’t right. I called them about that and everything got taken care of. We have the free nights, which is from 9:00 to 9:00 every day. Our bill varies a little bit but it’s better than what we were paying with the other company.
We couldn’t be happier knowing that we're providing you with a great experience. We are lucky to have you on our team! We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you for the feedback about our Customer Care Team, we'll work hard to improve our quality of service and make sure that we'll satisfy your energy needs. We look forward to the opportunity to serve you for many years to come. Have a wonderful day, Laresha!
Reviewed March 1, 2020
This company hustled approximately $2000 from me and my family. Don’t use this company. You can do better for your family. Once that money is in the pocket of Direct Energy, your kids will never see it again. Their slogan should be, Our wallet before your family. I canceled my service.
Good morning Michael. We're terribly sorry to know that we have lost you as a part of our family. We would like to have the opportunity to check on your account if there's something that we can do to solve any issue you may have had. Please contact us by phone or connect with one of our Live Chat agents and we will work hard to provide you a solution. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed March 1, 2020
Direct Energy was one of the few providers I could get over at the apartment complex. It was easy to go with them. Dealing with them was all right. I’ve had a few interactions with them on re-signing and on the rates and everything. The rate is a little bit higher than the previous one I had. But I’m still keeping my bill pretty low, so it’s not much of an effect.
Thank you for this positive feedback. We're so glad to have you as a part of our family, thank you for staying! At Direct Energy, we strive to meet the needs of all customers. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or Live Chat. Have a beautiful day! - Camila / Digital Care
Reviewed Feb. 29, 2020
I’m okay with Direct Energy. The previous owner had them before and they told me because I don’t have any knowledge about the energy here in Sugar Land. I've been with them for about four months now and I like the bills. They're the same as what we had in California and in Lubbock, Texas. Customer service was also easy to talk to. I called once and they gave me a response right away.
Thank you for trusting in us and keep our service, Joselito! We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Have a wonderful weekend! - Camila / Digital Care
Reviewed Feb. 28, 2020
A person from Direct Energy came to my door selling their service as a natural gas company. I have National Grid as my provider. I was told that by switching to Direct Energy, I would save money every month on my gas bill. I was told that Direct Energy would charge less per therm than what I am paying with National Grid. I got my bill and the amount owed had gone way up, while usage had not. When I called National Grid for an explanation, I was made aware that, in fact, Direct Energy was charging me more than .20/therm more than National Grid. In the winter, this adds up very quickly. In addition, with National Grid, I use balanced billing so that I do not have a huge bill in the winter and a very small one in the summer. The salesperson for Direct Energy told me I could continue that. That was also not true. So instead of paying $150 a month, I received a bill for $327.
This makes me so angry. They took advantage of the fact that I did not have the knowledge of exactly how National Grid charges to make false claims. My mistake was to trust them, and it has cost me a lot of money (I have to pay for 3 months or so with Direct Energy before I can get back to my original plan). I keep my house very cool in the winter, to save money and energy. So now I have a cold house and an unfair bill. Do not use them!
Hi Leslie, we appreciate you are taking the time to share your feedback and experience with us. We sincerely apologize as it is our aim to be as transparent with customers as possible regarding our services. Here at Direct Energy, as a Supplier, we are able to purchase energy at wholesale prices, as needed, and may be able to sell it at a lower price. For this reason, we are able to offer price protection, with a wide variety of price options and term lengths, competitive pricing and more products or incentives than your Local Utility. If you have your Utility as your Supplier, you wouldn’t have any of these other benefits that are associated with third-party suppliers like Direct Energy. We would like the opportunity to investigate this further and escalate this situation. Please send us a private message with your account number and we are going to be more than glad to deeply review your case. We are looking forward to hearing from you soon! - Emma / Digital Care
Reviewed Feb. 28, 2020
I had one of Direct Energy's employees come out and tell me that I could get a better rate. He did an awesome job explaining everything to me and kinda got me to understand it. And then, I called my energy company I had before it. They tried to sell me a better rate, but I was kinda like, “Well, why wasn’t I already getting that rate?” So, I went ahead and went with Direct Energy. Now, I’m saving money compared to what I was paying. So, I feel good about it. So far, so great.
Hello Dustin. We highly appreciate you took us as your electricity provider, thank you very much! It's awesome to know that we're satisfying your energy needs and you're taking advantage of our great pricing. Thank you for your trust, we look forward to continuing to provide you the best service for many years to come! - Camila / Digital Care
Reviewed Feb. 28, 2020
I used to be with another company but I wasn’t confident with them anymore. That was when my friend advised me to get Direct Energy and so far, so good. There’s nothing that's like a big change. I just liked the experience dealing with Direct Energy and we changed it. The people are professional and very helpful. Then my experience on the website is good as well. It’s easy to access and to pay your bills. It's effortless.
Hi Ahmed. Thanks for leaving us such a wonderful review. We are glad that you and family enjoy our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. - Camila / Digital Care
Reviewed Feb. 27, 2020
Someone contacted me and promised me that Direct Energy would be a lot cheaper than AT&T. So far, it has been. But after I received it and I was on it for about a month and a half, I hadn’t received any bill. The next thing I know, my energy was getting cut off. I was on TXU first and I like them better. I could always go and get help with my payments with them but I don’t know about Direct Energy. I am low-income and sometimes, I need help. When I called and asked them about help paying a bill, they told me they didn’t help Direct Energy. They only did TXU.
Hi Gloria. We are disappointed to learn about this situation you have described. We always want to deliver a five-star experience for our customers. We would like the chance to take a deeper look at your account and search for a solution. Please contact us by phone or through our Live Chat department, our Digital Team will work diligently to solve any issue you might have. We hope to hear from you soon. - Camila / Digital Care
Reviewed Feb. 27, 2020
I like Direct Energy's free weekends. I've had service with them for almost two years and my experience has been good.
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Hello Kristin. It's a pleasure to have you as a part of our big family! Thanks so much for your good feedback and good vibes. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We're happy if you're happy and we look forward to serving you for many years to come! - Camila / Digital Care
Reviewed Feb. 26, 2020
I heard about Direct Energy when I was looking for an energy company about 10 to 12 years ago, and I've been with them since. Over those years, the one thing that I like is that every year, my rates go down. It went down about 3 or 4 cents per kilowatt-hour. Although it goes down, it doesn't go down much -- I just get a change in the bill. Their customer service is okay, but what I don't like is they always try to sell you something, like to upsell your current plan, although you are calling in for an issue. I've been with them for over a decade and the only time I hear from them is when I call them. They should also check on their customers.
Thank you for your loyalty since 2008, Ramona, we are so delighted to have you as a part of our family. We are happy to know that you are satisfied with your rate plan. I appreciate you bringing this to our attention, your feedback is very important for us. We normally send some type of communication to our customers through email, SMS, mail and phone calls. We would love to review with you if the phone number registered on the account is the best to contact you. Please send us a private response or engage with our Live Chat agents from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed Feb. 25, 2020
Direct Energy is so far, so good. The bill can always be lower. I had worse though.
Thank You for giving us a shot, and even more for leaving us this review, Courtney. Please, do reach out to us for any suggestions or queries. We are here for you! - Camila / Digital Care
Reviewed Feb. 24, 2020
When I was just looking around, Direct Energy had the best rate at the moment. And they still have the best rates. Bills are always good. I've been with Direct Energy for five years now. They're easy to contact and it’s easy to pay my bills. I did need an extension two months ago and they were able to do that for me without any penalties. So, I appreciate that.
Thanks for the awesome review, Ashely! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your loyalty since 2014. Have an amazing day! - Emma / Digital Care
Reviewed Feb. 23, 2020
Whenever we moved to Midland, we decided to go with Direct Energy. The cost with Direct Energy is a big thing, and signing up was simple and fast. It’s contract-based, but I never renewed our energy plan. So, it just kinda rolled over.
Hi Haley. Thanks for taking the time to share your prestigious opinion about us! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Our records indicate your account is currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month based on the market conditions. I highly recommend you to renew your contract that way you are going to have peace of mind knowing that your rate plan won't change during the high season. You are more than welcome to check the best available option through your online account or if you need help, please reach us by phone or through our Live Chat department, we'll be thrilled to help you out. - Camila / Digital Care
Reviewed Feb. 22, 2020
I’ve had Direct Energy for two moves over 10 years and every time I’ve had to call, things are taken care of if there are problems. So, I haven’t had any bad situations with them.
We highly appreciate your trust and loyalty, Jaqueline! We are more than glad having you as a customer and we look forward to continuing serving you for many years to come! Thanks for sharing this great rating with us! For any further questions or concerns please contact us anytime, we'll be here for you. - Camila / Digital Care
Reviewed Feb. 22, 2020
I've had Direct Energy for six years and I haven’t had any problems since the rates are competitive. I’ve had some correspondence with their reps when the plan was renewing and there were different changes to it and they have been fine.
Thank you for your loyalty, David! We love knowing that you have had great assistance from our Customer Care Team. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We wish you all the best! - Camila / Digital Care
Reviewed Feb. 22, 2020
On and off, I've been with Direct Energy for 10 years. With them, I like that my lights come on. I'm very simple. I pick a company and stay with the company and let it self-monitor. They've got the service turned on and billed correctly. All of that has been fine. I've not had any interruptions of service so I haven't had to call customer service, but they've helped with paying my bills when the voice response system was out. I've got service in two different places and one is on a plan with very little forward notice. I was interrupted at one time and reverted to a different billing rate, which they corrected but they could have a little more proactive service to keep customers informed on what's going on.
We appreciate your business and loyalty with us, Dael, we hope to help you with your energy needs for many years. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are glad to know that the inconvenience with the 2nd address was resolved. We will definitely take into consideration your comments and we will pass your request to our team to proactively inform you about the status of your account in the future. I also recommend you check your online account manager since it is another resource for our customer to manage their account. We are honored to have a customer like you. Have a wonderful day. - Emma / Digital Care
Reviewed Feb. 21, 2020
I called Direct Energy and I found out about my kilowatts. Their price was decent. I got two offers, one for the paperless billing and the other one for auto-pay. I just had their weekly rates updated, and my light bill the last month was pretty low. So, I’m satisfied.
Hello Ruben. Thank you for sharing this review! We work hard always looking for the best way to adapt our service to the different needs and demands of our customers because having you as a part of our family and provide you satisfaction is one of our most important concerns. We look forward to continuing providing you high-class services. - Camila / Digital Care
Reviewed Feb. 21, 2020
In the beginning I was happy with Direct Energy. But at the end I wasn’t so happy in terms of the rates. They had changed my rate without me knowing and said that I signed up for it. And I actually didn’t sign up for something. So there was no method to dispute their claim and I didn't like that. Also I added another address and I hate the fact that they couldn’t put it all under the same contract. So I have my service at my home and another service at an apartment complex. But they have two different rates.
It’s very hard to understand what is the price for my home and what is the deal for the other occupancy. I went and talked with someone before and they showed me how to do it. But I could never figure it out. And then every time I paid online they said I have a dollar left to pay. And I said, “I just paid the whole bill.” Their reps were very professional, helpful and patient. They walked me through things but they can only do so much.
Hello Krynthia. We are sorry to hear about the confusion that occurred with your rate. It does sound like your account had a fixed-rate contract, which expired, and the account transitioned to a month to month, variable-rate plan. We certainly never want our customers to be surprised at the rate they are paying, nor do we want to transition a fixed-rate account to a variable rate unexpectedly. For these reasons, and as required by law, we send out end of term notices to any account that has a fixed-rate contract expiring within the next 30-60 days (the requirements on when the letters must be sent vary by state). As a resident of the state of TX, you would have received your notice as part of your monthly billing and you will also check the variable rate on the current bill. The end of terms notice would have included the expiration date of the current contract, instructions on how to renew into another fixed-rate contract (either by phone, chat or via your online account) and the important disclosure that states if we do not hear from you by the expiration date, the account will automatically move to the month to month, variable rate pricing. Our goal is always to operate as transparently as possible and in the best interests of our customers. We regret that you had a less than outstanding experience surrounding your renewal, but we look forward to the privilege of work on your account and provide you a solution. Thank you for the feedback, Krynthia, and have a wonderful weekend. - Camila / Digital Care
Reviewed Feb. 21, 2020
I’ve had Direct Energy for many years and they were giving me good pricing. I don’t know if I’m getting good pricing now, but I’ve kept them ‘cause I didn’t have the time to change. When there’s a renewal, I try to get the best price out of them. It has always been fine. This time, it was a tad bit more than what I was paying before, and I don’t know why that should be with gas and oil prices down. But I’m happy enough with Direct Energy. I’m very satisfied.
We are so pleased to know that we have earned your trust and loyalty, Dixie. Our customers' satisfaction means everything to us. One of our main objectives is to provide our customers with the finest experience ever. Thank you for taking some time to share this outstanding review! Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 20, 2020
The plan that they had was very fitting as far as the packages because it was a set fee. I have a family that uses tablets and laptops. To know that as long as I'm under a certain wattage, that this fee would be what I would be paying was appealing to me. My bill is a lot cheaper from what I was paying. Austin Energy, my previous provider, is not a deregulated place so there was no option as far as who your provider would be. So to have the option and to be able to explore different companies was pretty cool. Out of the ones that I saw, Direct Energy was the best one that was fitting for us. Everything has been smooth as far as bill payment and the service.
Hey, Brandon, we are glad to know that you have been happy overall with your experience. Thank you for taking the time to submit this review! We will work diligently to continue providing you with an awesome experience! Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 20, 2020
Direct Energy's customer service reps are always helpful when I call. I had several transfers and services, and they’re always good about good customer service. My bills are comparable to what I’ve had in the past, too. I have had Direct Energy for a few years. It’s good.
Hi Sumer. We are happy to receive such a great review, highly appreciate it! It's a huge honor to know that your journey with Direct energy has been no more but a great experience. Thank you for choosing us as your Energy provider. Have a Great Day! - Emma / Digital Care
Reviewed Feb. 19, 2020
A friend told me about Direct Energy. That’s what she’s using. I've been using Direct Energy since 2015. And now, I’m moving out. So, I was about to call to cancel my plan. I wasn’t living in my apartment for two months and it was a waste of money for me. But I would recommend Direct Energy.
Hello Victor. We are truly sorry to know that we'll be losing you as a part of our family. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and world-class customer experience. We hope to have the opportunity to serve you again in the future, and we wish you all the best. - Camila / Digital Care
Reviewed Feb. 19, 2020
I've had Direct Energy for about six years now. I’m a loyal person. Once I get set, I don’t want to change. I used Direct Energy for residential and business service and I had a lot of issues last summer. My interactions with them were not that great. The customer service was not that helpful and it took me five months to get all my issues resolved. The customer service should’ve had more knowledge about what they were doing because that was what it seemed like the issue was. But I like Direct Energy’s plans, the different options. And the cost is good.
Jennifer, we are sorry to hear that the experience you had with our Customer Care team was anything less than outstanding. We always strive to provide excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward, and we appreciate this feedback! Thank you for your trust and loyalty, it is really important for us! Have a great start of the week. - Camila / Digital Care
Reviewed Feb. 18, 2020
I’ve got an outside light that hasn’t been put on. There’s no number on the pole and I’ve been told several times that Direct Energy was gonna send a guy out and nobody has ever showed. It’s been going on for three years. The reps are polite in everything else but somewhere along the line, the ball is being dropped. The monthly bill is always on time and the rates are consistent but they need to improve their customer relations.
Hi Edward, we always appreciate customers who take the time to give us their feedback. We apologize for any inconvenience this experience may have caused you. We would like another opportunity to help you with your outdoor light. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care
Reviewed Feb. 18, 2020
The apartment manager gave me Direct Energy's name and number for the area. I was getting an apartment, and it was the first time I was gonna have to pay electricity. I called two people and I went online to look at the other person. Their price is good and makes a lot of sense. And it sounded like they were gonna raise in some kind of way. And then they said, “Go with Direct Energy.” I went online to them and it was clear, you could just understand it online. They were more straightforward about the pricing. I called Direct Energy up and they turned it on, and that was it.
It was an easy process. But I was supposed to get some prize and I didn't know what that was or that it was coming. And so when I had received a package in the mail a few weeks later I was confused and said, “This isn’t mine,” and sent it back, and didn’t know because it wasn’t marked. And then it turned out a coworker also had Direct Energy, and there was something about if you give a friend’s name but it was two days past and you had to do it within 48 hours but it was like the third day. So I missed out on that one because I didn't know about it. It was a little confusing.
Also I didn't know they were gonna charge me $40 on top of my bill when I moved. So when I got my bill it was $70 more. Plus I was trying to do the back pay for the previous apartment, and it was like over 100 total. And I was kinda like what happened? I almost thought that maybe I got charged for both apartments. I had to do some research to see if there was a $37 reconnect fee. I don’t remember them going over that, but I do remember them selling me on a protection plan. And so, here I am, buying this protection plan, and there was a $40 on top of the new protection plan, plus the past bill and the new bill. They could have said something because then I could have asked if I don’t pay all of it at once, how is it gonna affect my bill.
It wouldn’t have been so bad if It had been like $5 or $10 because the protection plan was 5 bucks. But when the fee is 90% what I normally would pay, that’s me paying two months’ worth of electricity and not being aware of it and assuming that if something has gone wrong. But I researched it first. I didn’t just call in, all angry, “What’s this money on my bill?” But it was like, “Oh, there’s a fee. Okay, good to know.” Any time I’ve called in, it’s never been an issue. I spoke with a person because it was my first time and they answered all my questions. So I would recommend.
Hello Nicole. We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. - Camila / Digital Care
Reviewed Feb. 17, 2020
I called and spoke with somebody to set up Direct Energy. The person was helpful and he explained everything to me, like what would be the best fit for my housing option. My bill has been pretty consistent. It went up a little bit from 40 to 60 but I know it’s been cold, so I’ve been running the heater a lot. But other than that, it’s been fine.
Hi Kia, welcome to Direct Energy and thank you for leaving such a great review. It is great to know that you found the best plan that suits your energy needs. We certainly understand how important is the AC for you here https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips you can find some energy tips that can help you to reduce the usage while you are not at home or during the high season. Have a good day! - Emma / Digital Care
Reviewed Feb. 17, 2020
Two men from Direct Energy came to the door and they were very nice. The rate was better so I switched.
Thank you so much for choosing us as your retail electricity provider, Shirley! We are thrilled having you as a part of our family. For any questions or concerns pertaining to your account please do not hesitate to reach us, it will be a pleasure to further assist you. Have a great start of the week! - Camila / Digital Care
Reviewed Feb. 16, 2020
Direct Energy’s billing is clear and efficient, and we get free weekends. Plus, they had a good rate. They’re awesome. We’ve had them for two years and we have had no issues so, the customer service is probably good.
Thank you for choosing us since 2017, Damien! We're happy knowing that you're content with us as your electricity provider. We look forward to continuing serving you for many years to come! - Camila / Digital Care
Reviewed Feb. 16, 2020
I had Direct Energy once before, and I went back to them. They've always done me good, so I haven’t had any problems. My previous experiences wasn’t too bad. The power’s on. The bill comes, and I pay it. Everything is good.
Hi Cline, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Have a good day! - Emma / Digital Care
Reviewed Feb. 15, 2020
I really like Direct Energy's free weekends, which is when we tend to do most of our stuff at home as far as laundry. We just had a baby a few months ago, so I’m home more often now than I had been. But even then, running the major appliances mostly on the weekend makes a huge difference. Our bill shows you how much we would’ve been charged for that time and it’s always kinda nice to see that number. Also, when I did my name change, I called Direct Energy to make sure it was changed on the account and the customer service was very helpful.
Congratulations on the new member of your family, Ana! We sure appreciate you're taking the time to share this nice review with us. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! Remember that we're here for you anytime you might need us and it is always a pleasure to help you out. Enjoy your day! - Camila / Digital Care
Reviewed Feb. 15, 2020
I’ve been using Direct Energy now over five years. My dad was the one using it before. So when I got my own apartment I started to use them as my energy company. The service is getting better. What I like most about the service is the free weekend thing. And their website is perfect as well.
Hi Temitope, we are fortunate to have you as a customer. Thank you for your loyalty. We are thrilled to hear that you are satisfied with our service! thank you for taking the time to leave us this wonderful review. We strive to provide the best experience to all customers and we are glad to know that this has been the case with you. Have a wonderful day! - Emma / Digital Care
Reviewed Feb. 14, 2020
Customer service at Direct Energy needs to improve, especially when it is the time around renewal. If I call and ask questions sometimes it feels that they are not well-informed or don’t want to disclose a lot of information and want people just to sign up. There has been some confusion in the past. And when I moved my electricity was not transferred directly. That has given me a hard time with the apartment complex because they do require that you set your transfers way ahead.
There was one time that I was trying to do my renewal and I was asking questions between one plan and the other and the lady was just not there to the point that I had to say, “Thank you very much. Goodbye,” and called again to get another representative because I really got very frustrated with that. And what I was asking was how many kilowatts before I could get the rate and she couldn’t really tell me. I don’t know if it’s lack of knowledge of the actual product, or just policy of not disclosing a lot and then have people signing blindly. But other than that I recommend Direct Energy. I will just disclose that customer service is a pain and I wish it would improve. The rates are competitive and I haven’t have any issues with having no power.
Hi Wanda, thank you for taking the time to provide us your feedback. We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We want to apologize that your experience with us was less than exceptional. Have a good day! - Emma / Digital Care
Reviewed Feb. 14, 2020
Direct Energy's customer service is good. My bill never goes up. It’s usually about the same every month. There'll be a $2 or a $3 difference, but it’s never extremely high. So, that’s a good thing. And it’s free weekends, too. Everything is going well. I got my whole family with Direct Energy now.
Hey Qwentadria! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both, you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 13, 2020
I had Bounce Energy which got bought out and I went over to Direct Energy. My bills are higher but I’m satisfied. I sold a piece of property and I told the man who bought it from me that Direct Energy was good and he stayed with them. I also told my neighbor and she may be changing.
Hello Ellen. Thank you for this positive feedback. We're so glad having you as a part of our family, thank you for staying! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed Feb. 13, 2020
I used to have Direct Energy before and I went back to them because of their price -- their rates are cheaper. Comparing them to other electricity and natural gas providers, they are good. Their reps and their website, which I use sometimes, are both good too. I would tell my friends about this company. Overall, I’m satisfied.
Thank you for reconsidering us as your Energy provider, we are pleased to have you as part of our big family. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/ Have a wonderful day! - Emma / Digital Care
Reviewed Feb. 12, 2020
I recently retired and have been reviewing my bills. Years ago a gentleman we had signed up with a company Energetix that offered alternative supply at a discounted price. We tried it and it seemed satisfactory. I never really looked at my bill after that. Apparently Direct Energy purchased Energetix. We were never contacted or made aware our supply charge would change in price.
When I reviewed my bill last month I realized I had been charged $1.139/therm. My own power company as well as many others were down in the .30/therm range. I called Direct Energy and they said they must have sent me some notice years ago notifying me of their purchase of Energetix and the new rates. I told them I never received any notice. I told them I was canceling and switching to my own power company. They immediately offered me .42/therm. That upset me even more. It amounts to real money not pennies. It makes a difference of $85/month. They are crooks and shame on me for not dissecting my bills earlier. I don't want to have to monitor what I'm being charged every month waiting for a company to slip in a higher rate.
We are truly sorry for the situation you experienced, Ronald. Thank you for the feedback. We would like the chance to improve on any less than satisfactory experience you may have had and we would really appreciate if you could send us a private message through this review platform or contact us by phone or to connect with a Live Chat agent to further look on your account and being able to provide you a better explanation and a solution, if applicable. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed Feb. 12, 2020
Direct Energy is better than most. The only bad thing is they don’t let you know if they're gonna kick up on the kilowatts until it’s already done. But everything goes up. Initially, I asked how much is their kilowatts. Their rep told me, and he asked me what I had been paying. I showed him, and at that time, his was only like 5 cents for the kilowatts, which was way lower than to what everybody else was.
I've been with them for about eight years now. The year before, the heat was abominable. I’m on fixed income and somebody said they would pay $100 off my light bill. So, I called Direct. They wouldn’t give me a cutoff notice. They said, “Your credit is too good. You’ve never been late. You're always early, so we can’t do that.” I couldn’t get the help because I was such a good payer. I have never been late in all these years. I’ve never had a cutoff notice. But they did tell me that if I need help of not being able to pay it off, I have to let them know and they would not cut my power off. That is good. Some of the other companies won’t even tell you anything. They’ll just cut it off, but Direct has never done that to me. A lot of people ask me who my company is and I have told a lot of them. Direct Energy is excellent.
We appreciate the great review, Shelby! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn $50 of credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. All the best! - Camila / Digital Care
Reviewed Feb. 12, 2020
I’ve been a customer of Direct Energy for several cycles now. It’s kind of a tough thing because I feel like I could get cheaper rates out there than Direct Energy, but I haven’t had any issues. I got burned years ago with the deregulation where the provider I had went out of business, and it got to be really ugly and that was with me trying to find someone else. So I’ve been kinda leery about switching to someone that’s super cheap just because their cheaper and Direct Energy is something that’s reliable.
I got the 12-month plan and then I just log in to my account. Usually, there’s a link there that says, “Hey, you’re eligible to renew.” And then I just click on that and compare the different plans that are out there, and choose typically another 12-month plan and go from there. Usually, it’s like my rates are a penny more. It’s not terrible. But I have slipped past contract dates from time to time. They kind of penalize you if you call them so I try not to do that and just do everything over the web. But other than that the service I have is really good.
Hi Robert, we want to thank you for opening up to share this with us. We value your business and loyalty with Direct Energy. We appreciate the time that you are taking to leave this wonderful review. We will love that you get in contact with us through chat at wwww.directenergy.com/texas and our Digital Team will take a deeper look to get a reliable rate for you to be able to reduce your energy cost. We are looking forward to hearing from you soon. - Emma / Digital Care
Reviewed Feb. 12, 2020
Direct Energy was referred to me and we had it in our last home. Then, I carried it over with the new home we have. I had Reliant before and it’s comparable except for the free weekend rates. I'm happy with Direct Energy’s service and I have no complaints. I would recommend it.
Hi Kevin, thank you for taking the time to leave this wonderful review. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great day! - Emma / Digital Care
Reviewed Feb. 11, 2020
The people that I bought my house from had Direct Energy, so I thought it would be easy to keep it directly in the same energy company. I’ve talked to them. They seemed decent. Their customer service seemed nice so far.
Hi Cassie, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know, we'll be here for you. Have a fantastic day! - Camila / Digital Care
Reviewed Feb. 11, 2020
The bills have always been reasonable. I’ve never had a problem with them. They haven't done anything incorrectly or anything that’s bothered me about them.
Hello Rhonda, we truly appreciate that you shared this great rating with us! For sure, we will continue working hard to always provide you the best experience. Thank you for choosing us since 2014! - Camila / Digital Care
Reviewed Feb. 11, 2020
I moved into a rental home and the landlord was already using Direct Energy. I did some research and decided to stick with them and never had any issues. I really like the plan that I’m on with the free 12 hours from 9:00 PM to 9:00 AM. I never had a bill that was outrageous. I talked with their customer service rep setting the system up at the first rental house I was in and then I transferred it to another place recently and everybody was really helpful.
Hi Baylie, thank you for leaving this amazing review! We are happy to have you as part of our big family. We are glad that you got the best plan that suits your energy needs. Thank you for your trust. Have a great day! - Emma / Digital Care
Reviewed Feb. 10, 2020
I’m paying a little more than I want to right now. But their reps are absolutely great. Any kind of issues that I’ve had were taken care of ASAP. There's even one time where I got a $20 off in one of my bills for going automatic payment.
Hi Johney, thanks for the honest feedback. We are honored to have you as part of our family. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We are happy to know that you took advantage of our great incentive. Please engage with our Live Chat agent from www.directenergy.com/texas it will be a pleasure for us to find the best plan that suits your energy needs. We look forward to hearing from you soon! – Emma / Digital Care
Reviewed Feb. 10, 2020
My sister used to be an electricity broker and hooked me up with somebody she knew, which was Direct Energy, and I trusted it. I'm on a direct draft, so they send me emails that tell me how much money my payment is gonna be and what my draft is gonna be for. They do that in ample time for that to draft out of my account. Also, when I dealt with them during the contract last year and last year, it all went well so I'm happy.
Hi Genice, thank you for your trust in our company. We are thrilled to hear that you are satisfied with our service! thank you for taking the time to leave us this wonderful review. We strive to provide the best experience to all customers and we are glad to know that this has been the case with you. It is great to know that you are receiving all the notifications. Have a great week! - Emma / Digital Care
Reviewed Feb. 10, 2020
I had Reliant at one time and they wouldn't give me any kind of discount for being a customer with them for so long. I ended up switching to Direct Energy and I never left. Signing up was really easy and even with all the renewals, I did it online every year. Then if I was looking for something else, I would just call and confirm with customer service. I've been pleased with the free weekend things. That's helped out quite well.
Jeryl Hermis, we value your loyalty with Direct Energy, We love to help you with your energy needs. We appreciate the time that you are taking to leave this wonderful review. It is great to know that you are taking advantage of our free weekend plan. Have a good day! - Emma / Digital Care
Reviewed Feb. 9, 2020
This evening I had two Direct Energy representatives come to my door to have me switch my current service to them. When I asked if I could review and sign up at a later time they told me no and that I had to sign up tonight for a “fixed rate” because my current provider was beneath “Maryland standards”. When I asked to read statement they kept referencing from BGE, the salesperson was talking continually and asking me questions while I was reading as a means to distract me from what I was reading.
When I told them I did not understand the terms they told me that I would be switching to a fixed rated instead of a variable rate that would be cheaper; they did NOT tell me that the said rate was only for 10 months. I did not know that until after reviewing the contract I signed. When I asked were they selling me a different provider, like the two other businesses that came by prior, they assured me they were not. I was blatantly lied to and deceived by your company and would like to cancel my enrollment immediately.
Hello Jacqueline, we take all concerns raised about our sales practices very seriously and require that all our vendors ensure every agent is compliant with our policies and requests made by the owner of the home that they are visiting. Furthermore, each representative is required to clearly identify themselves as being with Direct Energy and not the local utility, both verbally and by wearing the appropriate badging and uniform. We do not tolerate aggressive or forceful behavior from our employees. The Door-to-Door sales agents are employed by vendors that we partner with. If the Vendor training is the opposite of our training, we certainly need to know so that we can investigate their actions and take proper action. If possible, please contact us by phone or through our Live Chat department to provide the Agent Name, Employee ID or physical description of the representative that came to your door. Also, if you would like, we can add your address to our internal Do Not Knock list to prevent any future solicitation. If you have more information, please let us know. Thank you. - Camila / Digital Care
Reviewed Feb. 9, 2020
Direct Energy's customer service is fine. There are no hassles with them. I've been with Direct Energy for over a year. I like the service.
Thank you for sharing this review with us, Veronica. Please do not hesitate to contact us anytime if you need assistance from us, it will be a pleasure to help you out. Have a wonderful day! - Camila / Digital Care
Reviewed Feb. 9, 2020
I’m not happy with Direct Energy. When I moved into the apartment, I shopped around. I went online and selected Direct Energy. Then I started dealing with them. The weekends were free, which got me to take the deal. However, the rate is a little higher than the rest of the energy suppliers. Quite often, I don’t live in the apartment, but even then, I’m getting bills like the summertime.
Hi Rahmat, we always appreciate customers who take the time to give us their feedback. We apologize for any inconvenience this experience may have caused you. We would like another opportunity to take a closer look at the account and find the best plan for your energy needs. Also please be advised that our free weekends start from Friday 6:00 PM until Sunday 11:59 PM. We highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your energy usage while you are not at home. We will love that you get in contact with us through chat at wwww.directenergy.com/texas our Digital Team will take a deeper look to get a reliable rate for you. We are looking forward to hearing from you soon. - Emma / Digital Care
Reviewed Feb. 9, 2020
Overall, I’ve had a better experience with Direct Energy compared to any other provider. Their customer service is better, and I like the rates. They’re good rates. I’m very happy with them. I was also able to get a special rate for renewing with them. I also like the online billing system. It's very convenient and very easy to understand.
Hi Indira, here at Direct Energy, we strive to meet the needs of each of our customers. We are glad to hear this has been the case for you! Customer satisfaction means everything to us. It is great to know that the online billing system is the best option for you. Have a wonderful day! - Emma / Digital Care
Reviewed Feb. 8, 2020
I was searching online for a cheap electric company, and Direct Energy came up. I’ve been with the service going on a little over a year and it’s been cheaper for me. I was moving from one place to the other, and they were really helpful in getting everything switched over and started. I had a different provider and Direct Energy is great about notifications, telling me about payments and ideas to cut electricity costs, and keeping in touch quite frequently, which was very convenient, which my other carrier did not do.
Hey Carla! We love that you took some time to give us this honored review! We work diligently to provide our customers with great satisfaction and we're so glad knowing that you're content with us. Thank you for choosing us! - Camila / Digital Care
Reviewed Feb. 8, 2020
I used to have Direct Energy in another house, and then we sold it, and then we put it on the house that we just purchased. We keep using them because they have a good rate.
Hi Gisela, thank you for taking the time to leave us this incredible review. We are glad to know that this is the best plan that tailored your current usage habits. We are fortunate to have a customer like you and we look forward to continuing as your electricity provider for many years to come. Have a good day! - Emma / Digital Care
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com