Direct Energy Reviews

I've been with Direct Energy for so long and I'm satisfied with them. I decided to go with them because of their pricing. Their guys are very courteous. I was on a plan not too long ago and I noticed one month that my bill was a $40 higher than usual and I said, "Oh, well, it's summer time." The next month, it came back and it's still high. I called them up about the past two months and they said, "Yeah, the plan you were on expired," I say, "Oh, okay." I easily got back on the plan and it's been steady ever since. I'm satisfied with them and I've recommended Direct Energy to one co-worker who moved in the same complex where I'm at and she signed up with them.

There is a statewide service that connects people with energy providers here in Texas. After doing some search, I called into their number and they helped me finalize a choice. I decided to go with Direct Energy as the plan that they offered seemed to suit me best. The bill has shown up at the rate that they said.

We've been using Direct Energy since we moved into a house. I used Reliant in an apartment before and service with Direct Energy is better. The free weekends made me choose them and I’m pretty happy with their service. I would recommend them to my friends.

Direct Energy's service is okay but when I signed up in this campaign, the rate that was committed to me is not getting charged to me. I contacted them already but nobody tried to explain what happened. I’m getting charged way higher and right now, I'm really bonded with the agreement. I'm trying to stick here but if I'll get a chance, I will definitely try to switch to somebody else.

I was born and raised in Corpus Christi and when I married, we used CPL. We didn’t have any choice so we used them for over 40 years. We moved and I needed to transfer at night. There were so many companies, I called several of them, and Direct Energy was the easiest one to take. Other providers wanted eight references and also wanted me to fax them the information.

I've been with Direct Energy for at least five years. The price went up a bit when I last signed with them but I didn't have time to deal with it, so I went ahead and renewed. I just didn't realize that I was out of my contract. They said that they had attempted to call and email, but I don't recall getting it. The bill was high for a couple of months before I realized. And unfortunately for me, it was during summer months, so the bill jacked up high. But then, I got back on a price setting, so I was okay. The renewal process was fine. It was through a phone call, and then I went over with what I was agreeing to. Customers should make sure they know when their contract ends, or they should watch their emails.

I have been with Direct Energy for close to five years now. I also used it at my last house. I haven't had any problem with the service, but the price could be better.

I went with Direct Energy because of the price and I've been with them for so long now. However, I never see or hear them when the power comes off.

I've been a Direct Energy customer for so many years, but I don't understand the different plans. They know how my utilizations are, but I wish they could give me the compared billing with another option so that it would be easier for me to select. It's just default right now because I don't understand it. Nonetheless, I had some billing issues and they were able to identify and resolve it.

Somebody from Direct Energy came to my door and I’ve been with them for more than five years. Some of the reps don’t explain themselves well. Sometimes, we have poor communication and it may be because of language barrier because I can barely understand what they’re saying. Also, I can’t get online or on my app to change my banking information. Whenever I would push a payment, it would not submit it with the info that I try to put in at that time. It would stay with the old information I had registered there for my banking system. When we wanna go in and make that change, it should be successful to where we can get to it. If they can’t, then they need to have people who have the proper training to make the change. Also, there were a couple of times that we were financially struggling because of work that cut hours and they didn’t do any kind of deferment. Nevertheless, I’m always content with my bills which have been comparable and I like the price.

I like Direct Energy's prices. I've had them for a long time and everything’s been good.

Wish I could give 0 stars. They do not send bills or disconnect notices so you never know what they are charging you or when it's due. They just disconnect your service. Also after the first few bills they will slip a $150 delivery charge in there without you knowing. This is a very shady company.

I’ve been with Direct Energy for about three years now, and so far, it has been good. The only thing is with my distributor. I’m slightly getting billed much higher than when I was with the previous similar plan. The plan was more or less the same but my bills have jumped by close to 20-25% with the same usage. The ease of communication with customer service was also not there. Their website can also be much better, compared to what other companies have. But my interactions with their reps have been fair.

I was impressed by Direct Energy's offer two and a half years back. They had a free weekend plan at a very reasonable rate. But now, I am totally dissatisfied with them. They have cheated me and gave a different rate on the phone when I signed up for my contract again when it came up for renewal. I asked them whether it was the per hour rate total, and they said it was true. But when I signed up for the account and looked up online, the rates wind up being almost twice. I called Direct Energy a couple of times and they said they have an inquiry on it, but nobody has ever gotten back to me.

We’ve been using Direct Energy for so long and we haven’t had any issues. If I have a special rate though and when it expires, then it will go to a month-to-month rate and they can charge whatever they want. I’m getting charged more, so I have to keep up and remember if my service expires. It’s a pain because I have to call to get a better rate. But their reps always figure out a new plan for us and it seems that everything is fine.

I needed a new provider and went with Direct Energy. I pay my bill online and I haven't had any issues with that. Their contract pricing is good, but not exactly my kilowatt. They jacked me up to 18 cents a kilowatt every month, so I'm searching for a new provider again.

Before we signed up with Direct Energy, we were with TXU and I liked them better. But at the time we signed up, the price looked reasonably good.

I’ve been with Direct Energy for 10 years and I love the overall quality of service that they provide. The price is right and my experience in dealing with their people is wonderful.

I wasn't really happy with Direct Energy for a long time. I never did get my commercial account addressed. No problem on my residential account, but on my commercial, it was a pain in the butt. It took me six months to get it on draft. It was just all their silly regulations. But after I finally got it on the draft, everything's been doing okay.

This is my second year with Direct Energy. They have very good service and I've also had very good interactions with their reps as well. Their monthly bill is affordable right now. So far, I feel good about Direct Energy.

When I purchased my house, I was shopping around and the rate of Direct Energy was pretty competitive. Plus at the time, one of my clients was the HR director. The customer service team is always helpful and the service is good. I'm happy with it.

The people at Direct Energy all did a good job when I signed up. The only problem is that I was promised a gift card and I haven't received anything. But so far, the service is good.

Direct Energy got me with their free weekends and I have been with them for six months now. I really appreciate the usage emails as they help me figure out what is going on throughout the week and it's just good information to know. Direct Energy has very good service and their "pay by phone" system is good as well. I've never had any problems other than just turning it on.

Somebody came by and showed me a form that showed different energy companies, and I chose Direct Energy from that because of the price and the plan. My energy bills had been less than before, so I'm really happy with it. It also has always been easy to pay my bills through the phone. Working with them makes life easier.

I've been with Direct Energy for almost three years and now that I'm on a month to month, the price could improve. It was better when I was on a plan.

I like Direct Energy's service. I've been with them for about four months now and when I've spoken with the people there, the experience has been good as well.

I have been with Direct Energy for about three years now and I've been very satisfied with their service. Paying online has been super smooth. Although, I had an issue one time when their website was down. Other than that, I appreciate the consumption emails I get because I get to see how much I have used for that week and it shows "Compared to last year" or "Compared to last month”.

I first heard about Direct Energy when I moved to Odessa. I researched, and they were one of the companies that had the best free weekend rate. Their customer service was good. If I had any issues or anything happened, they were usually on it pretty fast. The cost was pretty good compared to service as well. I only had one or two outages in two years while I was with them. They got a good kilowatt per hour rate and great different deals to use too. Great different yearly contracts as well.

My monthly bill with Direct Energy is pretty high sometimes but I like that I get messages that show my usage though. I've been with them for about three years now and the overall quality of service is alright so far.

Direct Energy is efficient. Plus their services and customer service were okay. I moved though and my house is not complete yet. But when it is, I'll definitely go back to Direct Energy. I'd recommend them.

Direct Energy has a cheaper rate, considering the perks that come with it. I like the nights and weekends. It benefitted me to use those perks because of my schedule. I'm a teacher and a coach, and that's the only time I have to really do housework. So it's nice knowing that I'm basically not charged for the time I am at home. Aside from the bill being lower, I also always have a good experience with Direct Energy. It's always been very easy and they're always willing to help with any information or any questions that I have.

Go ahead and get service from Direct Energy. They have good prices. My experience with them was good and the bill was way lower. The customer service was good too. They always answered and helped me out with all the questions I had.

We used to be with TXU, but we switched over since Direct Energy had better rates. Also, you had to go through so many channels and different prompts to get someone on the phone with TXU. With Direct Energy, it's easier to get a person on the phone and the reps always explained everything that I was getting. We recently moved and where we moved, they were trying to make sure that I was getting the best rate. We have been with them since 2004 and they take care of you. They should be hearing from somebody soon because I gave information about them.

Direct Energy's rate made me go with them and I've been with them for more than two years. When I had to do the renewal a few months ago, I dealt with their reps and picked another plan with them. This particular change, their rate went up a teensy bit, but I went ahead and went with their three-year plan. I noticed when I first went with them, there was a good drop in the cost. It was .046 but now it's .049. But I'm pleased with the company.

Direct Energy had some salesmen going door-to-door. One came and showed us the plan and the rates. It looked much better than what we had at the time and we signed up with them. The previous company we had offered a good rate, but all of a sudden, without even us noticing, our rate was way high and I had enough of that. With Direct Energy, our bill has been lower. The rates are very reasonable and there are no overcharges or sudden rate hikes. Plus, the kind of service they provide provides us with a way to save, which is very good. They give us information and don't keep things hidden. When someone asks who my energy provider is, I always refer them to Direct Energy which should keep on satisfying the customers. If the customers are getting a good service, then they will have more.

When we bought the house, it was in our package to call Direct Energy and the house seller had their prices, and so we did. We’ve been using Direct Energy for 10 years and we’re very pleased with them. Everything has always gone well with their customer service and we’re satisfied. I would recommend Direct Energy. They’re easy to get in touch with if you have to call them.

When Direct Energy bought out NYSEG Solutions, customers like me were supposedly sent a letter by NYSEG to make choices about energy supply companies, a letter I never saw. I was put into the most expensive rate, the variable rate, which became outrageously expensive for a residential account. Direct Energy continued to bill me at the most expensive rate, claiming they have no control over changing this rate, according to state laws I have not yet researched. I have now chosen another ESCO. I still have to pay a final, outrageous bill to Direct Energy before the new ESCO kicks in. I warn all consumers against companies, like Direct Energy who will charge consumers at the very highest rate because they can get away with it. I did not deserve to be charged at this rate; I have been very unfairly overcharged by Direct Energy. Direct Energy blames NYSEG, of course. Meanwhile, the consumer is victimized. Avoid this company.

Direct Energy had a discounted rate so I got them and I've been with them for a couple of years now. Their service and bill were consistent until I ran out of their contract then it spiked astronomically. They should notify the consumer before their term expires so that they can rework a new term. Other than that, my experience with them hasn't been problematic. Although customer service takes a little longer to get a hold of, everything has operated as it's supposed to.

I like Direct Energy's free weekends. They are cheaper than the other providers as well.

Reliant sucks and although I've been introduced to several plans here in Texas, Direct Energy has been the fair rate. People say, "Oh, you go with TXU or whatever right now, you're gonna get this much and this much." But look at it 10 more minutes long. What are you gonna be paying in a year? If you wanna jump around and look for the deal from year to year, have at it. But I selected Direct probably because it was not a promotional deal. When they gave me their rate, it was straight up. There was no plot and I appreciated that. A Reliant guy even came around selling their plan and this is a friend of mine from down the street so I've know the kid for a long time. But when I showed them my rate, straight up, he said that Direct was good and that I'd be best sticking with Direct.

I chose Direct Energy as my ESCO in May 2018, received a contract in June, and never received service. Called in September and received a new contract in October, but still no service as of January 2019. Called again and was told that my contract failed to "go through" each time for some unknown reason but I was again offered a "new" deal which once again included a higher price AND a shorter duration. A very suspicious way of doing business, to say the least. I won't be fooled a third time and, if I could, I'd give them zero stars.

I liked that when the young man from Direct Energy came to my house, he explained the service and everything he told me was true. My bills in the summer ran within the amount that he told me they would and they have never gone over. I’ve always been pleased with my bills. So, I'm very happy with Direct Energy and I can’t see myself switching.

Go with Direct Energy. I've been with them for about 10 years now and everything has been good. I had a different provider in a different state and I like Direct Energy better. I like the free weekends.

When I moved in this area two and a half years ago, I looked up different energies here and chose Direct Energy. I called them up and spoke with their reps. They were very polite and made sure I had all I needed. We had a provider in the past and compared with Direct Energy, we've never lost power. I also haven’t had any trouble with my electric service. Their prices are reasonable. Their bill is on time. They're a good company.

Direct Energy is the only one that I knew of, and it is perfect. I'd recommend!

I have been using Direct Energy for four years and their team is fine. They come proactively when it is to renew my contract to get me off of the month to month which is a higher rate. And whenever I have to renew, they kinda have to us the Choose Texas website which is clunky and kind of hard to use. Moreover, the electric companies are just brokers for it. We are paying more for Direct Energy and I'm not too sure what we're getting versus the other providers. They seem the same and at the end of the day, I do not know if it is worth 25% more to stay with DE? Given my experience, I'm neither super satisfied or dissatisfied with them.

I’ve been with Direct Energy for 15 years and their customer service made me stay with them. If I ever had an issue, their people have been always good about taking care of it. They’re nice, decent people and don’t seem to pass the buck. If something’s going on, it goes typically no further than them and they will try to handle it.

My previous contract was up and I was looking for a lower cost option. The per kilowatt rate at Direct Energy appealed to me and so far, the experience has been good. They were also definitely here when I had service interruptions.

Working with Direct Energy makes everything easy. I love the service that they give. They didn't ask me for a deposit and if I had any issues, I just chatted with them online.

Direct Energy is cheaper than my previous provider. But when I received the bill, it was almost $300, but I was on vacation and we didn't run our heater. That pissed me off. I wasn’t even at my house. It was confusing on why my bill was that high whereas in the summertime, my bill was $80 and I’m running my unit all summer-long.

We’ve been with Direct Energy since we got the house where we're at. They always do a great job with us and we've never had any problems with them. They’ve always been nice and courteous. Everything goes fine when we have to call every once in a while.

I was using TXU and switched to Direct Energy for lower prices. They have been great since I've been with them. The online site is very user-friendly and I'm very satisfied I made the switch.

I was with First Choice and I had an option to switch service and it was through Direct Energy and so far, it has been okay. I haven't had any problems and my rates haven’t been that bad.

I was with Green Mountain before, and I switched to Direct Energy because of their price. And I have recommended them to somebody.

Their reps have been great. I very seldom have to talk with them, but when I have a problem, they get right on it. They are very helpful. The quality of Direct Energy's service and my bill have been pretty consistent.

We just moved into this new house and we were looking for a good provider. Direct Energy had a promotion so we went with that route. But we're on a different one now because that promotion ended. We switched again just for a price comparison. There was no difference between service on all of them. Direct Energy was good while we had it.

We’ve had Direct Energy for a long time. Somebody came to the door 10 years ago and offered us the service. Direct Energy's kilowatt was less than what we were paying at the time, and it was the lowest I’ve had. I've saved a little bit of money since working with them. They have good service too. Somebody called me three months ago when I was supposed to renew. He was very courteous and he told me everything.

I've had Oncor for a little bit over a year now. Their price is a little bit lower than my previous service provider.

It’s gonna be two years now since I've been using Direct Energy. The guy who offered me the service gave me very good rates at the beginning. About a year and a half into my two-year contract, however, the prices started going up. It’s very expensive, and so I’ve been trying to switch companies.

I recently renewed my contract with Direct Energy and the pricing went up this time. I'm not happy with that. But their service has been fine so far.

We moved from a different state and compared to the place where I came from, California, the prices are too drastic here. I went with the provider my landlord suggested which was Direct Energy and service-wise, everything is okay. There were a few glitches and power outages which I didn't experience before. But that will be pretty normal here.

We were moving and decided to switch energy companies. Getting set up with Direct Energy was super easy. I did it online. Usually when you go online there are all kinds of junk going on, but with them it was so simple that I called and asked to make sure that I had signed up. They're easy to use and straightforward, and I've never had to call Customer Service. Since I switched to them, the overall cost of my electricity has been significantly lower. I would recommend Direct Energy to everybody looking to switch to an energy company and I've shared this with a couple of friends already.

I did an internet search and Direct Energy seemed to have a better offer than other companies, so I went with them. My experience with them has been good so far and everything has been very consistent. I have them for almost two years now and I never had a problem.

I've been using Direct Energy for years and the price has gone up. I was paying right around $80 a month and then all of a sudden, it went up to a $150. And then when I called, it got back down. I probably should have shopped around a little bit more.

I’ve been a customer with Direct Energy for almost two years now. It was through a friend’s referral. However, the services weren’t good. Basically, their energy was not charged right for the new plan. It was around ¢14, but when I had taken it, it was around the ¢18 in the first year. That’s the reason that I wanted to have Direct Energy from my second year as well, but I didn’t know that it’s going to be very costly for me. That’s why I'm looking for other companies, if I can shift to another one which is cheaper. Direct Energy said that they change my plan to a different one, but they said that they need to extend my contract to another three or four months. However, I wanted it to be within the existing one year contract.

My neighbor had Direct Energy and I liked the price and the fairly good ratings. Direct Energy is good and if you pay your bills on time, there isn’t any problem. Their price was better than what I had before but at that time, everything was high. I was gonna shop around because I want to lock my rate in again. Over the summer, I was pleasantly surprised that the amount I paid per month did not seem to go up that much. Since I’ve been with them, my bill is lower and I haven’t had any disruption other than the typical problems with transformers, floods and things that we’re not in control of. I have been with Direct Energy for a couple of years and I either pay online or by phone. Their website is user-friendly. As long as their rate and process are good, I would stay with them.

Direct Energy had the month-to-month thing and I didn’t have to sign a contract. My lease is only for nine months, so I couldn’t sign a contract for a year. So, they worked best for me. Signing up was easy, and everything has been good ever since I had them. I’ll recommend them.

I have moved with Direct Energy when I bought my new house back in the summer of ‘13. When I first started, they have free weekends and that's what I liked about them. Since I'm on direct draft, Direct Energy gets paid every month. I get a weekly email telling me if my usage was up or down so I know where I'm going. But that doesn’t reflect the free weekend so I never exactly know where I'm going at. Other than that, I had to renew about two months ago because my old one had expired. That’s never fun though since there's a new rate and I'm not sure how much difference it is. But it was painless to do. I just log on to my account and reset my password. I’ve recommended Direct Energy a couple of times to people already.

Direct Energy's rates appealed to me. At the time, it was lower than my previous providers' rates. Signing up for their service was pretty easy. I had gotten a weekly email telling me how my usage compared to the previous month and I found that beneficial. My two-year contract was up in October and they called me. They wanted to lock me into something, but I didn’t think it was a great rate. So I said that I'll wait.

I started out with Reliant but it seemed like I was calling them more than I wasn’t. I was done with them. I switched to Direct Energy and I’ve been with them for seven years. Most of the time, their customer service is 100% awesome. Everybody is nice, friendly, and helpful. But it aggravates me that I have to call when the contract is up and renegotiate. A girl called and said that I was late. I told her I understood that. But my husband gets a social security check, and until that happens, I can't do anything. I couldn't pay them.

I used to be with TXU Energy and my bill with Direct Energy is cheaper.

We've had Direct Energy for forever and we've had a very good experience with this company. I haven't had any problems with them.

Direct Energy's prices are better than my past provider so it's the company to go with. Plus it's more compatible. Their reps were also very professional, informative and knowledgeable about the product.

I had Direct Enegry at my business years ago before we switched to it at home. We got a little bit better rate from them at the time and we have them for at least seven years now. So far, our power rarely goes out but that’s probably the delivery company rather than Direct Energy’s issue.

I wasn't happy with my energy provider. One day, a guy from Direct Energy came to my door. I switched to them and during the application I interacted well with their rep. It seems like I am getting a better deal out of Direct Energy's services as compared to my previous energy provider. I would recommend Direct Energy.

A neighbor sent the Direct Energy representative over to my house and it had a little bit lower rate. Also, the rep was good and professional. I’ve been with them for a month now and I’ve had a lower bill since I started using them.

I've been with Direct Energy for 10 years now and they've always given me a decent price for what I have. I used to have TXU and their prices were always too high. I recently renewed my contract and they got me the weekend - from 9 o’clock at night on Friday until Sunday night - for free. I like that because by then, I can do my cooking, cleaning, and laundry. Also, the renewal process was really easy. They call you and let you know that it’s time to renew. They give you options and promotions that are going on and you see which ones you like. After that, you agree to it over the phone and that's it. Direct Energy's customer service is also really nice, very helpful, and good at explaining things. When you ask questions, they answer directly. Sometimes, when you talk to some merchants and ask them a question, they give you this runaround kind of answer, and I have never experienced that with them.

I did not know that there would be extra charges from our local gas supplier, who owns the pipeline. It's not a lot, but it adds up. Then, if you do not pay close attention when your contract expires you will be on a variable rate. Ours went from $.40 per CCf to $.94 per CCF. This is obscene. Beware, the alternate gas companies are not, I repeat, are not regulated by your State regulatory agencies.

I was looking online a long time ago and we switched over to Direct Energy because they have better rates. I've been with them for nine years now. I like their online service. It's pretty good. I usually get weekly updates. But now, every time I switch to a new plan, there seems to be a lag with them getting those. The only thing that's aggravating as well and it's everywhere, is that if you've sign up for a plan and then you've never been late your bill still goes up. But I guess that's the thing with energy prices. You get a company that's like "Hey, we'll give you this rate for a year, and this one, we'll do this." There's better rates out there, but because I've had Direct Energy for so long and because of their website I'll just stick with what I got.

I've been using Direct Energy for over two years now. I just renewed again. But now, my bill's coming up higher, and I'm not happy with that. I used to have free weekends but they told me it wasn't gonna work out for me supposedly. Nevertheless, their customer service reps were friendly and knowledgeable. I just referred someone over there. So hopefully, Direct Energy has the $50 to myself and to the one I referred it to.

People from our apartment complex said that Direct Energy was one of the top companies that was recommended. We have been with the company for four years, and their service has been great and we've never had an issue with them. Our electricity flows and it comes in 120 and 60 hertz. However, the price has been a little strange. We have the Free Power Saturday plan, and they say it's an average of 11.6 a kilowatt hour, and when you look at the bill, there's like 18 cents and it's kind of all over the place. It is still manageable though.

Direct Energy had a special going on at the time where nights and weekends were free, and it got me to sign up with them. Their team was able to answer all my questions and provide me with service, and their service is fairly priced.

I was going by rates and chose Direct Energy. The rates were better when I first got it, but the rates went up now and it fluctuates. When the term runs out, it fluctuates a lot. Sometimes it doesn't make sense. I need to get a lot better rates because my house is a high ceiling house. It needs more energy to fill up the space.

Someone came and knocked on my door saying that they were with Direct Energy and asked if I was interested in switching over. They gave me a price and assured me that it wouldn’t go up in a year. I was paying more money at the time with a different supplier. The process of hooking me up with Direct Energy was very pleasant and quick. I’m always receiving offers in the mail, like giving me $360 off if I switched. But I haven't taken any of them up on it yet, so I must be satisfied with Direct Energy.

There was a young man that came to my door and wanted to talk to me about my electrical and I was not happy with what I’ve been having with my bill. The Direct Energy fee was so much less per unit and so I signed up with him, and I have been totally pleased because my bills have been so much less than what I was paying for many years. I have not noticed anything different than what I’ve experienced all through the years that I’ve had electricity.

My electric bill was going up and up all the time with my previous energy provider. One day, people from Direct Energy, who were nice and polite, came to my door and they told me that I have much money to save with them. I got their services, but three months after that, my bills were still very high. I was then told that there is another thing that I could get on to this year. It is a different plan with an energy saver and, so far, it has been better. It is saving me some money. Also, their customer service has been working with me. If I wanted to pay a little bit later, like pay half now half later, they do not tell me I cannot do that. They are doing really good with that. I'm satisfied with my experience with Direct Energy.

Direct Energy's customer service has been good. I have always had good interactions with their team. Their professionalism and knowledge are good. Plus, their prices have been competitive enough that it’s not worth it to change. I would recommend Direct Energy. They’ve been a good company to do business with.

I've been using Direct Energy for three years now and their services have been wonderful. I like their prices and the offers were really good. When I renewed my contract the first year, I spoke to somebody from customer service and he was awesome and very professional. I like him very much. He was very informative and so he let me know what I needed to do and how often I needed to do things and we got it fixed right away.

I had a friend talk about Direct Energy. He gave me a reference and I looked on over the reviews. I also heard it’s a good vibe so that’s what made me go with Direct Energy. The sales was good, and everybody was easy to talk to. They gave me the layout which was charged and it pretty much was sold. They all did a good job in communication and answering my calls. They have been spot-on since I've been with them. They answered all the questions I had and they have handled everything the way I wanted it to be handled, without the hassle and holding. Everything was good. I'm keeping Direct Energy when I move into the new house.

I’ve been using Direct Energy for more than four years already. I switch to them due to their price, and also because they have free electricity for a weekday, on Friday, Saturday, and Sunday. But I didn't put Direct Energy on my new house. I checked the plans online and got a better deal with the other company, so I switched it. Nevertheless, Direct Energy's customer service is good.

I liked Direct Energy's price. Signing up was easy, too. We just filled a little personal information, and they took care of changing me from my then current provider over to them. They also included a Nest thermostat in the deal. The service works well. I hit the switch and the light comes on, and my bills aren’t exorbitant compared to anybody else’s. I told other people about them.

Direct Energy was the cheapest of the ones that I had seen initially and at this point, I’ve had them for a while. It’s a month-to-month, cancel-anytime kind of thing and I haven’t had any problems with it so it’s been great. My experience with them has been fantastic.

One time, I signed up for two years with Direct Energy. At that time, they were offering a really good deal and it was less than TXU. Another time, I signed up for a year, but I was on their month-to-month in between. When I called about the contract at the end, I didn’t take it because it was a pretty high rate. So far, the last two bills have been fine. Plus, Direct Energy is good compared to my previous providers.

I got Direct Energy because of how much the kilowatt was for an hour and I've been with them so long now. I moved from one house to the other and I called them and told them to transfer towns and it was done. Also, I've called and told them get a little more competitive with their numbers, they did and we're still with Direct Energy. They're pretty good.

I’ve had Direct Energy for 15 years. I had them when I was at an apartment and when I bought my house, I just transferred it over. I'd tell friends that with Direct Energy, I haven’t lost power much.

We chose Direct Energy for the cost two and a half years ago when we moved into our house. It was part of the service that we had with our inspectors. I just renewed a couple of months ago and there were no issues. Also, interactions with their team were good. We went through it and talked about the rates. They offered me the Hive and different things like that. I would recommend Direct Energy.

Back in 2014, I had to move from California to Texas. I looked up energy providers for the area as fast as I could, and Direct Energy was among the top ones that I saw from some Google searches. They also had a good deal, where it came with a Nest thermostat, which was a big plus. I took that offer, and ever since then, I kept going with them. This past summer, I did an extensive research looking into different energy companies and Direct Energy still seemed to be one of the better options to go with, so I just stayed with them this summer when I re-upped. Their customer service reps were also great. I contacted them when I moved from one apartment to another to forward my billing to the new address. For the most part, everything has worked out really well. I have recommended them.

I choose the free weekend plan. Everything was fine until I realized that it is not actually free usage for the weekend. My bill was about 70 dollars. I had a big birthday party on the weekend so I could save on electricity, big mistake! My bill for that month was increased to about 120 dollars! I called them to explain why the extreme high increase and the only difference in usage for that month was this party on a weekday? I was told that I used a small amount of energy on the weekend and had increased my usage on the weekdays, which was totally a lie. Direct Energy is estimating your bill on what they want to credit for usage on the weekend and the remaining bill is yours.

We have Direct Energy for a house we're renting out in Roquefort. The experience has been pretty easy and everything, as for the website, is understandable.

I signed up with Direct Energy and moved into this house about eight years ago. They haven’t given me any issues, which is why I’m still with them. They do a good job with the rate plan. But I don’t like that I have to go in there and re-sign up for a plan. If I forget, they don’t mind quickly charging me a higher rate. They should send out reminders when their customers' plans are up so that their customers can sign up for a new one. Their website is good though. I pay and do everything online.

I liked Direct Energy's free weekends deal so I called them to sign up. Their reps were wonderful and they gave me the plan that I was looking for. I have a year on this new contract. To renew, you can just call them and they can help you with it. They increased on watts so the price of my bill went up a bit. Nonetheless, everything is going fine.

It was a Direct Energy employee stopped by my house and he showed me how they can keep my rate low as $3.00 but within a month my rate went up a $1.50 for gas. I canceled my plan then Direct Energy automatically put me back in without my consent. This place is horrible. I would not recommend no one to use Direct Energy. Please everyone look at your bill. They are overcharging you for your state rate. Call another supplier and ask them how much is the rate and you will see the difference and how much Direct Energy is charging you.

I've used Direct Energy since 2014 and they have been my only provider since I've been here in Texas. However, I'm not happy about the cost that I'm paying right now. I usually renew my policy every year and this is the first time I ever signed it for two years. Ever since I've signed this new deal with them, it seems my electric bill is more. It's not what I'm accustomed to paying and I don't see the benefit. My bill last December was $19. This year, it's $54. I think it has something to do with the plan that they convinced me to get and it's not working out too well. This deal is supposed to be free weekends. But I don't really think it's free weekends. They're calculating their money in some kind of way. It's just me in a one bedroom and I'm not used to a bill that's high. But other than that, the interaction with their team has been fine. They've been professional and helpful.

Direct Energy was the cheapest natural gas provider when I got it. I haven’t had bad service yet. However everything with their reps was complicated in the beginning. They were quietly impatient. But overall, Direct Energy has been fine. So go with them.

My experience with Direct Energy has been good so far. I used Reliant before, but then I got a better rate with Direct Energy. It is also a little bit better than the previous provider as the bill I get from them is cheaper.

I had a great experience with Direct Energy. During their visit, the rep asked to see if I have a bill so they could show me the difference of the pricing and my savings. They were very friendly and knew what they were talking about. They offered me better rates with the plan for a whole year and they enrolled me then. Overall, it was very easy and the service was good.

I was referred to Direct Energy and I liked their free energy weekends, so I signed up with them. My interaction with their team was fine and I don’t remember anyone being difficult. I talked to an agent during the signing up process. Since I got set up with them, my bill has been cheaper and that’s the only thing that I care about. Direct Energy has been fine.

Direct Energy has been a convenient choice. Their service has been perfect. There has been no interruptions. It's reliable and amazing.

I liked the prices of Direct Energy at the time, as well as their kilowatt and voltage. I have used another energy provider, TXU, in the past, but Direct Energy is better. When I call, it’s always easier and the people that I talk to don’t give me the runaround, compared to the energy company that I was with before. Also, the monthly bills are lower. A year ago, though, my bills with Direct Energy were a little lower than they are this time, which is at the same time during winter. My bills then used to run from $80 to $120, but this month I got a $180 bill. Nevertheless, I like the services that Direct Energy provides. My dealings with their team have been very good. If I called with a situation or problem, they were always there to help me out and they've tried to find the best deals for me.

I used to live in another home and a guy came in and talked to us about Direct Energy, he explained everything well. My husband and I talked about it and so we decided to join Direct Energy. We used to have another provider but they didn't work with us like Direct did. I call them to lower my bill down and they helped us when we haven't received our bill. We have family members and Direct helped them do a prepay. Everything's positive and we are happy with Direct Energy.

Given Direct Energy's rate, I decided to get them for my new house. Their staff was nice and we've been very satisfied with the company's service.

I was referred to Direct Energy by a friend and I signed up with them due to the experience that my friend got with them. He told me that they're a good company. I just moved in to the state and they're my first energy provider. So far, it has been good with them and everything has been going fine. The process of signing up with them was so easy. I got their number and called, then the process went very successfully. The customer service has been great. I got to speak to the reps any time that I called them. The reps were professional in what they did and it was very good that my questions were answered.

Somebody from Direct Energy came to my house and I decided to go with them because of their rates. They said that my rates are gonna be a certain rate, and then it’s been going up and up. But they’re pretty good compared to my previous provider. They have good reps.

After reading that Direct Energy is one of the cheaper options for power every year, I switched to them. However, the person who signed me on misled me about how much I’d be paying. They told me I was gonna be paying 7.5 whenever I signed on. But they just told me the flat energy price without mentioning the CenterPoint service fee that brings it up to 13 cents per kilowatt-hour. So if you get Direct Energy, make sure that you know what you’re paying for.

Direct Energy was doing a promotion and their price was low. I have them now for my electric company. But I had some issues with them and my interactions with their people were pleasant. When I did the promotion, there was a $100 Visa credit that I was supposed to get but I never got it. I had to contact them several times about that. Finally, they sent me a $50 credit Visa card. They still haven’t sent the other one. I’m not happy with their rates, either as it went up. There are a lot of companies up here offering better rates.

The company that we’re renting the mobile home from referred us to Direct Energy. We liked Direct Energy's rate better than the other companies' rates based on the websites we saw. Since using their service, we've found that the usage is accurate and there's no overcharge. We also don’t have to worry about all the bills getting high and we just keep the thermostat where it is. Plus, every time we call for a reason, they’re very attentive to us. We've been very happy with them and have renewed our contract with the company again.

We used to have First Choice Power-To-Go and that was like a prepaid. I got tired of paying 30 bucks here and 30 bucks there. My wife told me about Direct Energy so that's who I've gone with and I would tell others to go with them as well. It’s going on two months now and so far, it’s been pretty good. The bill is a little bit lower and the thing I like about them is they let me know my daily or weekly usage. I get that email so I know what to cut back on and what I’m still good to leave on. I’ve also talked to one lady there and she was real friendly and helpful.

I was researching different electric companies in the area several years ago. At that time, Direct Energy was a good deal. I have had TXU and I wasn’t happy with the rate I was paying. I found Direct Energy which has a better rate. Up until last month, I’ve had really good service with Direct Energy and the rates have been really competitive. But we had a mix up. Oncor is the electricity provider and they were reading the wrong meter or something and that charged us several hundred dollars. I called to complain and they said they’re going to refund the difference of all those charges.

I've had Direct Energy since I’ve first gotten my first apartment and haven't used any other company. I like their rates and they're in my budget range as of now. Everything seems good and the process is simple when I renew. My sisters have tried out Direct Energy before and you can try them out as well.

I'm very pleased with Direct Energy. I was with TU Electric, but Direct Energy is much better. I've been with Direct Energy for a while, and I like their rate. It is also very easy to renew the service with them. I reached out to their customer service team about changing my address and the deposit, and they were very polite and helpful.

My grandmother and mother had been using Direct Energy for years and when I moved out, I used them too. When I was signing up, I got a rate deal and since switching to them, Direct Energy has helped keep my bill low.

Direct Energy has a similar price as other providers, but they have a better rate for the free nights or free weekends. Getting the service and having the ability to do automatic payments, online management, and receiving monthly or weekly updates from Direct Energy are top notch. Direct Energy is worry-free and their service is convenient.

I’ve called Direct Energy, made the payments, and the reps have been nice. Everything’s fine. I just wish the price will be a little less. I’m looking for bottom line best price, but there is no best price out there. Overall, it’s not been a bad experience and I would refer.

I had been hearing good things about Direct Energy for a little while. When I went to places and people tried to get me to switch over, it would always be Direct Energy that would grab my attention. I asked my daughter about it and she said she hasn't been hearing anything bad about them and that they would probably good, so I went with them. I've been with Direct Energy for a short time, but everything has been going very smoothly for me. Plus, their customer service has been fantastic. They have patience and kindness. Every time I'm on the phone with one of their employees, they're very sweet, considerate, and would break their neck to help. A lot of people don't know what other people go through and to hear such a kind voice over the phone just lifts your spirit. I'm very satisfied with this company.

I've had Direct Energy for seven years, but I'm about to change them because they are ripping me off right now. Up to this summer, their rates were really good. But now, even going into the winter time where I'm not even using as much energy as before, I'm still looking at a $100 electricity bill. It is horrific for me who's never paid that within seven years of living in an energy efficient home. I feel like I fell into a trap and signed up into a contract and now, I have these $100 bills every month.

With Direct Energy, I was able to pay on a month-to-month and not just lock in a set amount of time. Working with Direct Energy has been easy. I got it for a rental property, and it’s the best option that I could find to get some power there while it was being renovated. Direct Energy was fast and easy to set up.

A Direct Energy person came to my door and solicited, and I was prompted to switch to them to save some money. Their representative walked us through the process and got us signed up. Their service is the same as my previous provider but it's all about cost. So unless you find something better, I would recommend them. If you wanna save money, go with them.

I've been with Direct Energy for 15 years now. I was with TXU before, but their rates kept going up. Direct Energy has the lowest rate at the time I was looking for another provider, and so I switched to them. I'm happy that their rates have stayed low.

With all the stuff I heard about the customer service end of Direct Energy, I signed up with them for power. Every time I call, everybody's very helpful. I like the email updates letting me know my bill is available and everything's been paid on auto-pay. Once, I thought that I had renewed service and they were doing a free eco give away thing. I followed up on that and they were telling that I had to wait for it to come in the mail, but I ended up it didn't renew like I thought it did. So, they followed up with me to make sure that my service renewed. Everything is smooth and there's nothing to complain about. It's nice and easy, which is what one would hope for with power.

I was with Exelon 30 years ago, and then Entergy. After that, Entrust Energy from Dallas and then, I found Direct Energy. The bills are almost the same but there are some companies offering green energy and they sell it for cheaper. If Direct Energy is competing with them, they would lower their prices. I’ve talked to the reps when I got behind in my bills. I asked them to wait and to not disconnect it.

Direct Energy was the first one I ever checked into and when I signed up with them, it was very easy. Their rep told me exactly what to expect and I’ve only had to re-up one time. I noticed that their price is lower than others companies and since I got their service, I saved $5 a month-ish.

I've been with Direct Energy for three years. I had Reliant before and with Direct Energy, everything has been as reliable as it ever was but with lower rates.

My wife had Direct Energy and when I moved in with her, I took over the account. Their reps set up my account fairly quickly and pretty painlessly. They also answered my questions and were nice. So far, it's been good with them. I would recommend Direct Energy.

The people at the county office gave me a list of all the providers. Out of the 24 in the list, they told me that Direct Energy is one of the best ones. I've been with them for about three years now and so far, I haven’t had any problems. What I like about Direct Energy is that if my power goes out, I'd get a notification. The rates are just right too. If somebody asks me about Direct Energy, I'd tell him that they provide good service.

Direct Energy has free weekends which led me to sign up with them. It's been easy to navigate their website too. Also with them, I have lower monthly bills as compared to my past electricity providers'.

My electric bills can run very high, and it usually does. I was using Green Mountain Energy and the cheapest one I got from them was $130, but last month, my electric bill with Direct Energy was only 87. They were cheaper than I expected. They also sent me one of those Echo Dot machine thingies for free, which I thought was really cool. I didn't even know I would get one and it was a nice surprise.

We were with Reliant Energy and the prices were very high. I’m retired and my income changed so I decided to switch to Direct Energy. It has made a lot of difference. The payment went down and Direct Energy has been very good.

I had problems with Central Hudson before. A rep read to me backwards and I got a bill for $1,600. Central Hudson said that if I wanted the bill a bit more reasonable, I had to get a second partner involved in it. Once in a while, Direct Energy's bill was high and getting higher than Central Hudson’s so I called Direct Energy's and they tried knocking down from 8% to 7%. I got on a better program and now, we get billed once a month instead of every other month. Direct Energy's customer service people listened and didn’t make me wait on the phone for three to four minutes.

Direct Energy is the only energy company that services this area. When it comes to outages and taking care of them quickly, they're better that what I had. We really haven't had many outages here. I’m on a yearly plan and this is now my third year. My experience with them has always been easy. Their customer service has been excellent. I have missed a couple of payments because I've either missed the email or just got busy. I appreciate that I’ve never been treated like a delinquent. They’ve been very, very generous and then I just take care of the payment immediately. Direct Energy's service has been so good. Whoever I talk to takes care of my problem without having to go to another department. Their process is simple and time is not wasted, and that’s a major for people who are busy.

Direct Energy's reps have been great and have answered all my questions. Then when Direct Energy got me on contract again after my contract had expired and the rep realized I had been paying way over, she helped with that. She got me a credit and was really nice about it. Direct Energy should get in contact with people if their contracts run out because mine was out for a couple of months. My bill went up, too, and I didn’t even realize it. But other than that, everything’s been great with them.

I was in a program that I thought was kind of high. I wasn’t familiar with anybody around here as I’ve been gone for 38 years, and so everything was new to me again. I heard somebody talked about Direct Energy. I asked the person who was he with and he told me Direct Energy. I told him I just got an advertisement. The rep and I started our conversation with my circumstances. I'm in a handicapped apartment, I'm 93 and my budget said, “Watch it.” The rep walked me through a couple of different plans and it ended up with them having a program that would fit me just fine. Overall, I'm very pleased with Direct Energy. They've been very kind and cooperative.

Direct Energy was one of the only options I had for electricity when I originally signed up for. They had one of the better rates and were easy to access. The bills have been reasonable and they haven't been anything other than what I would expect. It's always been pretty easy with the team at Direct Energy as well. I only had to call a handful of times. And I set up to do automatic payment so I haven't had some issues.

We love Direct Energy and we will stay with them. We've had them for a couple of years now. A friend just asked me about them and I told her that we didn't ever have any problems with them and our bill has been a lot lower.

When I heard there was a lot of different elderly people getting less charge for the weekends, I started asking the Direct Energy rep if this was the best choice. She told me that it might be different for me. Still, she filled out the application and I went from there. So far, I'm very satisfied with Direct Energy and I have been telling people already that I feel like the payment that we are doing now is just like it is supposed to be.

I got a call from some woman with Direct Energy and she wanted to know how much money I spend on electric energy. We also got a $20 card to buy whatever we want with, so I went along with them. Since having their service, our monthly bills are a little lower. When the year is up, their reps call and they’re all very pleasant and nice. I’m pleased with Direct Energy.

Somebody came by the house and introduced Direct Energy. Our interaction was okay; I listened and switched. Since I've been with them, I'm paying less for my electrical bill.

Direct Energy is convenient and I like their rates. I’ve been with them for quite a few years already. I renew the service in a yearly basis and sometimes, I do it online or a rep sometimes calls me and goes over and explains the package. I like the mobile app, too. I can pay my bill online with no hassle. I've had a good experience with Direct Energy and I’ll recommend it.

My sister-in-law told me about Direct Energy and I've been with them a long time. My experience with them has been good and their reps have been truly nice. I just found out that I have an illness where I have to have a machine to help me breathe at night because I stop breathing and I asked them for the form to fill out concerning my health and the electricity, and they sent it right away. The lady I talked to was so helpful. Also, I referred a friend three months ago to Direct Energy because she was having problems with the light company. I told her that Direct Energy was fair and that their price possibly could be lower. So, she did it and I got a reward for doing that.

I've been with Direct Energy for about four years but for about a year and a half, my contract was off and I was paying high prices. For a while, I decided to change to Reliant. I went to their field person and he offered me something but it was quick and I didn't have a good hold exactly if I wanted Reliant. He was putting me into a 60-something plan then I tried to get out after I found out that I would be in their plan for 60 months and paying so much. It took me about two weeks to get off of Reliant and I went right back to Direct Energy. I talked to an agent and they put me right back into a two-year contract.

We started with Direct Energy back in our old house about 14 years ago. The service has been fine and our Direct Energy experience has been great. I would recommend it.

We liked the price point of Direct Energy, and we are seeing a lower monthly bill with it. Signing up online with them was easy -- they were user-friendly. Our contract previously was for two years, and then we just signed another year of contract.

I had two girls from Direct Energy come to my house and they were having a special deal where if you got their service and used it so long, they give you a special rate. They were very nice and my electric bill was so high that I would do anything that would bring it down. However, I seem to be getting Direct Energy in Dennis but not in Watertown. I've called about it but they never fixed it. So, I didn't get a good impression at all as they didn't take care of the problem. If a company gives you a good rate, you should go with them. But if another company comes along that gives you a better rate, I'd take them. It doesn't makes any difference what the delivery charge is or what delivery you have. You’re still getting your electricity. I'd also like to go back to when it was Boston-Edison and I just got one bill. That was much smoother.

I had National Grid and I switched to Direct Energy since they said it would be cheaper. It was true the first year, but the second year was even more expensive than it ever was. I used to get $70 to $80 in electric bills, and now it’s 120. It’s way up more than usual, even with the gas. Even when I renewed, I never paid this much.

I researched on the internet who some of the providers were when I moved here and my sister who is also in the state gave me some names. I looked at information and got Direct Energy. They have good customer service and it's always easy to get a human being. They seem to understand my questions and are able to help me. Direct Energy is a good company and I’m very satisfied with their service.

I was leaving Reliant and I was moving. I was looking for free nights and weekends and I switched to Champion Energy. I hate them and so I tried Direct Energy. I was paying 12.1 at Reliant and was paying $200 energy bills in a one-bedroom apartment. Now, my square footage is about 350 more than what I was living and I'm paying about $75 a month. The guy was telling me that my rate would be 11.9. It should be a fixed 11.9. I got my contract and it was about 12.9 or 13.1 and they said it was a variable rate. That was not what I agreed to on the call so I ended up having to call back. The way it started was bumpy, and Direct Energy didn’t even read me all the disclaimers because the call dropped. They still completed the process to order. Then they put me on a 12-month but I put the 24 months. Even so, my bills are lower than Reliant and I'm satisfied.

At the time I was looking for an energy provider, other companies were charging too high and they had a lot of different gimmicks to get me to sign up. So instead, I went with Direct Energy and it has been great so far. Though my bill went up a little bit this year, I'm still well-pleased with the company.

We have been with Direct Energy for six years and it started with a low price. The bills are still the same which is good. It’s also lower than our previous provider, Amigo.

I Googled energy companies and I knew of some bad ones that my friends had used. I saw Direct Energy and that wasn’t one of the ones I had heard bad about. So, I ended up going with them. Also, I needed something that was kinda low-cost. For the time I had them, I loved them. It was very easy billing and I could always pay online. They would always send a really nice reminder a few days before and when I go on the website, I could check and see kind of how much I spent versus how much I spent in past months and how they compare. I loved that.

Direct Energy had a nice lock-in rate which made me decide to go with them. I've been with them for a couple of years now and their reps have been good and very polite. Then, when they noticed that something was off of my contract, they called me about it later and I redid my two-year agreement with them.

I was at a grocery store and Direct Energy was advertising. Everybody was professional and they were good. At the time, they had the best rate. I’ve been with them for four years and we have never had a problem with anybody. Also, it’s set at a fair price, so I don’t have any complaints. Everything comes directly out of my account, I don’t have any issues and I’m completely happy with Direct Energy.

I had the same energy company for the last five years here in Houston. Then I made the switch to Direct Energy when my neighbor recommended them. Initially, I was having some issues when I was setting up my account. I had two account numbers but Direct Energy's reps helped and got it set up for me. I've been with them for a few months now and it’s been very easy. I’ve also been very happy with the energy services and I have seen the difference in my bill since I got them. I would tell a friend to use them, too.

I’ve been having Direct Energy for more than 10 years and I’m satisfied with it. When they had the Lite-Up Texas program, I got a discount on my electric bill. However, they took it off and my bill increased. In the winter time, it’s okay, but in the summer time, my bill increases because that's when I have to use the air conditioning and the house needs more electricity.

I've had Direct Energy for a really long time. I've stayed with them since their rates have been comparable and they've had great customer service any time that I've needed them. We had two different houses with them. When I had to cancel my service on the house that I had tenants moved into, it was a good experience dealing with their rep. We still have Direct Energy at our house that we currently live in.

I’ve been with Direct Energy for a couple of years now, and my rates have been lower than they ever were before. I was with another provider in the past, and Direct Energy is much better. I’ve been at my home for 13 years this coming year, and I really noticed the savings once I went with Direct Energy, and so I’ve stuck with them. I call to renew my contract every year, and the team members from Direct Energy are very helpful. Everything is very good. I’d tell others that I’ve saved a lot of money, and I would definitely recommend Direct Energy.

I was using regular Niagara Mohawk but then I went with Direct Energy because it was a little cheaper. I've been using it for about five years now and the service has been good. Every year, I renew and talk to them.

I use Direct Energy for my business and I also got them for my home when my contract with another provider was up. I interacted with the customer service and it was fine. Right now, I'm just on a month-to-month because I'm not interested in what they are offering for a contract. The pricing has changed and I told them I did not feel that it was that competitive. While their quality of service is fine, the quality was also fine with what I had before. Direct Energy is not the only ones who can provide quality service. So, if they want to maintain their current customers, they ought to be able to go ahead and beat most of the other offers out there. If they're not, they're not gonna keep somebody who is price-conscious, and that would be me. I'm looking at my options right now.

Direct Energy renews their rate every year. I signed up for a certain length of time at a guaranteed rate. After that time, we agreed on another rate for a certain length of time. There are no surprises with my monthly bills. It just depends on how hot the weather gets and how much I run my air conditioner. Last time, my contract expired. I got on the phone and their rep said they put me in a flexible rate. I’m sure there was a notice and I didn’t read it. So, I said it was alright.

What I was paying before to TXU was ridiculous for a 600 something square foot apartment. So, I was looking for a lower monthly rate. I’m on the free weekend plan with Direct Energy which I love and my cost is much lower. I've been with them for three years and I haven't needed to call them for any issues other than for renewing. It has always been an easy experience. The reps have been very pleasant, accommodating and helpful.

Last year, I'd have to look at my bill between Direct Energy and ComEd. I had a bill of 3,000 plus and it was over three months before it was settled. We went back and forth where ComEd saying that it was Direct Energy's fault and Direct Energy was saying that it was ComEd's fault. It was hard for me to tell who was not truthful in the situation and when it was finally resolved, my bills went back to normal. But it made me angry or frustrated that no one was forthcoming about where the error was made.

I was with a different energy provider and switched to Direct Energy because they were cheaper. So far, it has been what they say. They keep my rates low. I'm real satisfied with Direct Energy.

I have been with Direct Energy for seven years now and they're pretty comparable with the other providers I used in the past. With Direct Energy, we shop our prices and they have a good price.